Document:

<PAGE>
                                                                    EXHIBIT 10.3

                                VOTING AGREEMENT

         This VOTING AGREEMENT, dated effective as of February 19, 2002, is
entered into by and between David R. Hill (the "Holder"), a shareholder of Davel
Communications, Inc., a Delaware corporation (the "Company" or "Davel"), and
PhoneTel Technologies, Inc., an Ohio corporation ("PhoneTel").

         WHEREAS, concurrently with the effectiveness of this Agreement, the
Company, PhoneTel, Davel Financing Company, L.L.C., a Delaware limited liability
company and a wholly owned subsidiary of Davel ("Davel Financing"), DF Merger
Corp., a Delaware corporation and an indirect wholly owned subsidiary of Davel,
and PT Merger Corp., an Ohio corporation and an indirect wholly owned subsidiary
of Davel ("P Sub"), have entered into an Agreement and Plan of Reorganization
and Merger (the "Merger Agreement"), dated the date hereof, pursuant to which
PhoneTel will be merged with and into P Sub with PhoneTel surviving as a wholly
owned subsidiary of Davel (the "PhoneTel Merger") and D Sub will merge with and
into Davel Financing with Davel Financing surviving as a wholly owned subsidiary
of Davel (the "Davel Merger" and, together with the PhoneTel Merger, the
"Mergers").

         WHEREAS, the consummation of the Mergers and the other transactions
contemplated by the Merger Agreement (the "Transactions") is subject to certain
conditions, including the approval of the Merger Agreement and the Mergers by
the holders of at least a majority of the outstanding shares of common stock,
par $.01 per share, of Davel ("Davel Common Stock").

         WHEREAS, Holder, as controlling person of the entities identified on
Schedule A attached hereto and made a part hereof, is the beneficial owner of
1,851,533 shares of Davel Common Stock (the "Owned Shares") representing
approximately 16.6% of the shares of Davel Common Stock outstanding as of
December 31, 2001. Such 1,851,533 shares of Davel Common Stock, together with
any other shares of capital stock of Davel acquired by Holder after the date
hereof and during the term of this Agreement, are collectively referred to
herein as the "Shares".

         WHEREAS, as a condition to the willingness of PhoneTel to enter into
the Merger Agreement, and as an inducement to PhoneTel to do so, Holder has
agreed for the benefit of PhoneTel as set forth in this Agreement.

         NOW, THEREFORE, in consideration of the representations, warranties,
covenants and agreements contained in this Agreement, the parties hereby agree
as follows:

<PAGE>

                                    ARTICLE I

                               COVENANTS OF HOLDER

         Section 1.1 Agreement to Vote. At any meeting of the shareholders of
Davel held prior to the Termination Date (as defined in Section 4.4), however
called, and at every reconvened meeting following any adjournment thereof prior
to the Termination Date, or in connection with any written consent of the
shareholders of the Company executed prior to the Termination Date, Holder shall
vote the Shares in favor of the approval of the Merger Agreement, the
Transactions, any amendment to the Certificate of Incorporation of the Company
proposed by management to increase the authorized common shares in the amount
necessary to consummate the Transactions and any amendment to the Company's 2000
Long-Term Equity Incentive Plan to increase the number of shares of common stock
available to be issued upon exercise of options awarded thereunder as
contemplated by the Merger Agreement. Prior to the Termination Date and subject
to Section 1.3, Holder shall not enter into any agreement or understanding with
any person, directly or indirectly, to vote, grant any proxy or give
instructions with respect to the voting of the Shares in any manner inconsistent
with the preceding sentence.

         Section 1.2       Proxies.

                           (a) Holder hereby revokes any and all previous
proxies granted with respect to matters set forth in Section 1.1 for the Shares.

                           (b) Prior to the Termination Date, Holder shall not
grant any proxies or powers of attorney with respect to matters set forth in
Section 1.1, deposit any of the Shares into a voting trust or enter into a
voting agreement, with respect to any of the Shares, in each case with respect
to such matters.

         Section 1.3 Transfer of Shares by Holder. Prior to the Termination
Date, Holder shall not (a) pledge or place any encumbrance on any Shares, other
than pursuant to this Agreement, or (b) transfer, sell, exchange or otherwise
dispose of any Shares, in each case unless the pledgee, encumbrance holder,
transferee, purchaser or acquiror of such Shares enters into a Voting Agreement
with PhoneTel containing substantially the same terms as this Agreement.

         Section 1.4 Action in Shareholder Capacity Only. Holder makes no
agreement or understanding herein in any capacity other than his capacity as a
beneficial owner of the Shares, and nothing herein, including without limitation
Section 2.4 below, shall limit or affect any actions taken in any other
capacity.

                                       2
<PAGE>

                                   ARTICLE II

                   REPRESENTATIONS, WARRANTIES AND ADDITIONAL
                               COVENANTS OF HOLDER

Holder represents, warrants and covenants to PhoneTel that:

         Section 2.1 Ownership. Holder is, as of the date hereof, the beneficial
owner of 1,851,533 shares of Davel Common Stock and has the sole right to vote
such shares, and there are no restrictions on rights of disposition or other
liens pertaining to such shares. Except pursuant to that certain Investment
Agreement, dated April 19, 1999, as amended to date, and that certain
Shareholders Agreement, dated as of December 22, 1998, as amended to date, both
by and among Davel, Samstock, L.L.C., a Delaware limited liability company,
EGI-Davel Investors, n/k/a EGI-DM Investments, L.L.C., Holder and Davel
Communications Group, Inc., an Illinois corporation, none of the shares
described in the immediately preceding sentence is subject to any voting trust
or other agreement, arrangement or restriction with respect to the voting of
such shares.

         Section 2.2 Authority and Non-Contravention. Holder has the right,
power and authority to enter into this Agreement and to consummate the
transactions contemplated by this Agreement. This Agreement has been duly
executed and delivered by Holder and constitutes a valid and binding obligation
of Holder, enforceable against Holder in accordance with its terms, subject to
general principles of equity and as may be limited by bankruptcy, insolvency,
moratorium, or similar laws affecting creditors' rights generally. Neither the
execution and delivery of this Agreement by Holder nor the consummation by
Holder of the transactions contemplated hereby will (i) materially violate, or
require any consent, approval or notice under, any provision of any judgment,
order, decree, statute, law, rule or regulation applicable to Holder or the
Shares or (ii) constitute a material violation of or default under any contract,
commitment, agreement, understanding, arrangement or other restriction of any
kind to which Holder is a party or by which Holder or his assets are bound.

         Section 2.3 Total Shares. Except for shares issuable upon exercise of
Davel Options (as defined in the Merger Agreement), Holder does not have any
option to purchase or right to subscribe for or otherwise acquire any securities
of Davel and, other than with respect to the Owned Shares, has no other interest
in or voting rights with respect to any other securities of Davel.

         Section 2.4 Reasonable Efforts. Prior to the Termination Date, Holder,
subject to any fiduciary duties owed to the shareholders in his capacity as a
director of Davel, shall use reasonable efforts to cooperate with Davel to
consummate the Transactions.

                                       3
<PAGE>

                                               ARTICLE III

                          REPRESENTATIONS, WARRANTIES AND COVENANTS OF PHONETEL

PhoneTel represents, warrants and covenants to Holder that:

         Section 3.1 Authority and Non-Contravention. PhoneTel has the right,
power and authority to enter into this Agreement and to consummate the
transactions contemplated by this Agreement. The execution and delivery of this
Agreement by PhoneTel and the consummation of the transactions contemplated by
this Agreement have been duly authorized by all necessary action on the part of
PhoneTel. This Agreement has been duly executed and delivered by PhoneTel and
constitutes a valid and binding obligation of PhoneTel, enforceable against
PhoneTel in accordance with its terms, subject to general principles of equity
and as may be limited by bankruptcy, insolvency, moratorium or similar laws
affecting creditors' rights generally. Neither the execution and delivery of
this Agreement nor the consummation by PhoneTel of the transactions contemplated
hereby will, as of the date hereof, (i) materially violate, or require any
consent, approval or notice under, any provision of any judgment, order, decree,
statute, law, rule or regulation applicable to PhoneTel or (ii) violate or
conflict with the certificate of incorporation or bylaws of PhoneTel or
constitute a material violation of or default under any contract, commitment,
agreement, understanding, arrangement or other restriction of any kind to which
PhoneTel is a party or by which PhoneTel or its assets are bound.

                                   ARTICLE IV

                                  MISCELLANEOUS

         Section 4.1 Expenses. All costs and expenses incurred in connection
with this Agreement shall be paid by the party incurring such costs or expenses.

         Section 4.2 Further Assurances. From time to time, at the request of
PhoneTel, in the case of Holder, or at the request of Holder, in the case of
PhoneTel, and without further consideration, each party shall execute and
deliver or cause to be executed and delivered such additional documents and
instruments and take all such further action as may be reasonably necessary or
desirable to consummate the transactions contemplated by this Agreement.

         Section 4.3 Specific Performance. Holder agrees that PhoneTel would be
irreparably damaged if for any reason Holder fails to perform any of Holder's
obligations under this Agreement, and that PhoneTel would not have an adequate
remedy at law for money damages in such event. Accordingly, PhoneTel shall be
entitled to seek specific performance and injunctive and other equitable relief
to enforce the performance of this Agreement by Holder. This provision is
without prejudice to any other rights that PhoneTel may have against Holder for
any failure to perform its obligations under this Agreement.

         Section 4.4 Amendments, Termination. This Agreement may not be modified
or amended except by an instrument or instruments in writing signed by each
party hereto. The representations, warranties, covenants and agreements of
Holder set forth in Article I, Article II

                                       4
<PAGE>

and Article III, including the obligation of Holder to vote the Shares in favor
of the Merger Agreement, shall terminate, except with respect to liability for
prior breaches thereof, upon the earliest to occur of (i) termination of the
Merger Agreement in accordance with its terms, (ii) the Closing Date under the
Merger Agreement and (iii) the date, if any, upon which the Company's Board of
Directors withdraws, modifies or changes its recommendation or approval of the
Merger Agreement or the Mergers in a manner adverse to PhoneTel (the
"Termination Date").

         Section 4.5 Assignment. Subject to Section 1.3 hereof, neither this
Agreement nor any of the rights, interests or obligations under this Agreement
shall be assigned, in whole or in part, by operation of law or otherwise by any
of the parties without the prior written consent of the other parties. Subject
to the preceding sentence, this Agreement shall be binding upon, and inure to
the benefit of, the parties hereto and their respective successors and assigns.

         Section 4.6 Entire Agreement. This Agreement (including the documents
referred to herein) (a) constitutes the entire agreement, and supersedes all
prior agreements and understanding, both oral and written between the parties
with respect to the subject matter of this Agreement and (b) is not intended to
confer upon any person other than the parties hereto any rights or remedies.

         Section 4.7 Notices. All notices and other communications hereunder
shall be in writing and shall be deemed given if delivered personally, sent by
documented overnight delivery service or telecopied with confirmation of
receipt, to the parties at the addresses specified below (or at such other
address or telecopy or telex number for a party as shall be specified by like
notice):

          If to PhoneTel to:

                           PhoneTel Technologies, Inc.
                           1001 Lakeside Avenue, 7th Floor
                           Cleveland, OH  44114
                           Attention:  John D. Chichester
                           Telecopy number:  (216) 875-4337

         with a copy to:

                           Hahn Loeser & Parks LLP
                           3300 BP Tower
                           Cleveland, OH  44114-2301
                           Attention:  F. Ronald O'Keefe, Esq.
                           Telecopy number: (216) 241-2824

                                       5
<PAGE>

         If to Holder, to:

                           David R. Hill
                           Hillcrest Properties, LLC
                           601 W. Morgan Street
                           Jacksonville, IL  62650
                           Telecopy number:  (217) 243-6016

         Section 4.8 Governing Law. This Agreement shall be governed by, and
construed in accordance with, the laws of the State of Delaware regardless of
the laws that might otherwise govern under applicable principles of conflicts of
laws thereof.

         Section 4.9 Counterparts. This Agreement may be executed in two or more
counterparts, all of which shall be considered one and the same agreement, and,
shall become effective when one or more counterparts have been signed by each of
the parties and delivered to the other parties in original or facsimile form.

         Section 4.10 Interpretation. The headings contained in this Agreement
are inserted for convenience of reference only and shall not affect in any way
the meaning or interpretation of this Agreement.

         Section 4.11 Severability. Any provision hereof which is invalid or
unenforceable shall be ineffective to the extent of such invalidity or
unenforceability, without affecting in any way the remaining provisions hereof.

         Section 4.12 Consent to Jurisdiction. Each party hereto irrevocably
submits to the nonexclusive jurisdiction of (a) the state courts of the State of
Delaware and (b) the United States federal district courts located in the State
of Delaware for the purposes of any suit, action or other proceeding arising out
of this Agreement or any transaction contemplated hereby.

         Section 4.13 Attorney's Fees. If any action at law or in equity is
necessary to enforce or interpret the terms of this Agreement, the prevailing
party shall be entitled to reasonable attorneys' fees, costs and necessary
disbursements, in addition to any other relief to which such party may be
entitled.

                                     * * *

                                       6
<PAGE>

         IN WITNESS WHEREOF, this Agreement has been signed by or on behalf of
each of the parties as of the date first above written.

                                                DAVID R. HILL

                                                By: /s/ David R. Hill
                                                   ----------------------------
                                                Name: David R. Hill

                                                PHONETEL TECHNOLOGIES, INC.

                                                By: /s/ John D. Chichester
                                                   ----------------------------
                                                Name: John D. Chichester
                                                Title: Chief Executive Officer

                                       7<PAGE>

                                                                    EXHIBIT 10.4

                             AMENDMENT NUMBER EIGHT
                         TO LOAN AND SECURITY AGREEMENT

                  THIS AMENDMENT NUMBER EIGHT TO LOAN AND SECURITY AGREEMENT
(this "Amendment") dated as of February 19, 2002, is entered into among PHONETEL
TECHNOLOGIES, INC., an Ohio corporation ("Phonetel"), CHEROKEE COMMUNICATIONS,
INC., a Texas corporation ("Cherokee," and together with Phonetel, collectively,
jointly and severally, "Borrower"), on the one hand, and, on the other hand,
Agent (as hereinafter defined) and the financial institutions (collectively, the
"Lenders" and individually, a "Lender") that are signatories to that certain
Loan and Security Agreement, dated as of November 17, 1999 (as amended,
restated, supplemented, or otherwise modified from time to time, the "Loan
Agreement"), entered into among Borrower, Lenders, and FOOTHILL CAPITAL
CORPORATION, a California corporation, as agent for the Lenders (herein, in such
capacity, referred to as "Agent"), in light of the following:

                                    RECITALS

                  WHEREAS, Borrower has requested that the Lenders amend the
Loan Agreement; and

                  WHEREAS, Lenders are willing to amend the Loan Agreement under
the terms and conditions set forth in this Amendment.

                  NOW, THEREFORE, in consideration of the foregoing and the
mutual covenants herein contained, and for other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged, the
parties hereby agree as follows:

                                    AGREEMENT

I.       DEFINITIONS. Capitalized terms not otherwise defined herein shall have
         the meaning ascribed thereto in the Loan Agreement.

II.      AMENDMENTS TO THE LOAN AGREEMENT. Upon the Eighth Amendment Effective
         Date, the parties agree to amend the Loan Agreement as follows:

         2.1      Section 1.1 of the Loan Agreement hereby is amended by
                  inserting the following new defined terms in the proper
                  alphanumerical order:

                  "Eighth Amendment" means that certain Amendment Number Eight
                  to Loan and Security Agreement, dated as of February 19, 2002,
                  among Borrower, Lenders and Agent.

                                      -1-
<PAGE>

                  "Eighth Amendment Effective Date" means the date that all
                  conditions set forth in Section 4 of the Eighth Amendment have
                  been satisfied.

                  "Madeleine Lenders" means Madeleine L.L.C. and ARK CLO 2000-1,
                  Limited.

                  "Madeleine Indebtedness" means Indebtedness of Borrower owed
                  to the Madeleine Lenders evidenced by that certain Credit
                  Agreement, dated as of the Eighth Amendment Effective Date, by
                  and among Borrower and the Madeleine Lenders.

                  "Madeleine Intercreditor Agreement" means that certain
                  Intercreditor Agreement, dated as of the Eighth Amendment
                  Effective Date, by and among Agent and the Madeleine Lenders,
                  the form and substance of which shall be satisfactory to
                  Agent.

         2.2      The definition of Permitted Liens hereby is amended by adding
                  the following new subsection (l) immediately after subsection
                  (k) appearing in such definition:

                  (l) subject to the Madeleine Intercreditor Agreement, Liens
                  securing the Madeleine Indebtedness.

         2.3      Section 2.6 of the Loan Agreement hereby is amended by
                  inserting the following new subsection (m) thereof:

                  (m) PAYMENT IN KIND OF CERTAIN INTEREST OWING. Notwithstanding
                  the provisions of subsections (c), (h), (i), (j), (k) and (l)
                  above, (A) interest accrued during the month of August, 2001,
                  otherwise due and payable on September 1, 2001, shall instead
                  be added to principal as of September 1, 2001, and shall
                  thereafter accrue interest at the rate then applicable to
                  Advances hereunder, (B) interest accrued during the month of
                  September, 2001, otherwise due and payable on October 1, 2001,
                  shall instead be added to principal as of October 1, 2001, and
                  shall thereafter accrue interest at the rate then applicable
                  to Advances hereunder, (C) interest accrued during the month
                  of October, 2001, otherwise due and payable on November 1,
                  2001, shall instead be added to principal as of November 1,
                  2001, and shall thereafter accrue interest at the rate then
                  applicable to Advances hereunder, (D) interest accrued during
                  the month of November, 2001, otherwise due and payable on
                  December 1, 2001, shall instead be added to principal as of
                  December 1, 2001, and shall thereafter accrue interest at the
                  rate then applicable to Advances hereunder, (E) interest
                  accrued during the month of December, 2001, otherwise due and
                  payable on January 1, 2002, shall instead be added to
                  principal as of January 1, 2002, and shall thereafter accrue
                  interest at the rate then applicable to Advances hereunder,
                  (F) interest accrued during the month of January, 2002,
                  otherwise due and payable on February 1, 2002, shall instead
                  be added to principal as of

                                      -2-
<PAGE>

                  February 1, 2002, and shall thereafter accrue interest at the
                  rate then applicable to Advances hereunder, (G) interest
                  accrued during the month of February, 2002, otherwise due and
                  payable on March 1, 2002, shall instead be added to principle
                  as of March 1, 2002, and shall thereafter accrue interest at
                  the rate then applicable to Advances hereunder, (H) interest
                  accrued during the month of March, 2002, otherwise due and
                  payable on April 1, 2002, shall instead be added to principle
                  as of April 1, 2002, and shall thereafter accrue interest at
                  the rate then applicable to Advances hereunder; (I) interest
                  accrued during the month of April, 2002, otherwise due and
                  payable on May 1, 2002, shall instead be added to principle as
                  of May 1, 2002, and shall thereafter accrue interest at the
                  rate then applicable to Advances hereunder; (J) interest
                  accrued during the month of May, 2002, otherwise due and
                  payable on June 1, 2002, shall instead be added to principle
                  as of June 1, 2002, and shall thereafter accrue interest at
                  the rate then applicable to Advances hereunder; (K) interest
                  accrued during the month of June, 2002, otherwise due and
                  payable on July 1, 2002, shall instead be added to principle
                  as of July 1, 2002, and shall thereafter accrue interest at
                  the rate then applicable to Advances hereunder; and (L)
                  interest accrued during the month of July, 2002, otherwise due
                  and payable on August 1, 2002, shall instead be added to
                  principle as of August 1, 2002, and shall thereafter accrue
                  interest at the rate then applicable to Advances hereunder.

         2.4      Section 3.4 of the Loan Agreement hereby is amended and
                  restated in its entirety to read as follows:

                  3.4 TERM. This Agreement shall continue in full force and
                  effect until August 31, 2002 (the "Maturity Date"). The
                  foregoing notwithstanding, the Required Lenders shall have the
                  right to terminate the obligations of the Lenders under this
                  Agreement immediately and without notice upon the occurrence
                  and during the continuation of an Event of Default.

         2.5      Section 7.1 of the Loan Agreement hereby is amended by adding
                  the following new subsection (g) immediately after subsection
                  (f) appearing in such Section:

                  (g) subject to the Madeleine Intercreditor Agreement, the
                  Madeleine Indebtedness in an aggregate principal amount
                  outstanding at any one time not to exceed $11,000,000.

         2.6      Section 7.20 of the Loan Agreement hereby is amended and
                  restated in its entirety to read as follows:

                  (a) Minimum EBITDA. Borrower will not permit its EBITDA for
                  each period shown on the chart below, measured at the end of
                  each such period, to be less than the amount set forth
                  opposite each such period:

                                      -3-
<PAGE>

<Table>
<Caption>
               PERIOD                                          CUMULATIVE EBITDA
               ------                                          ----------------

<S>                                                            <C>
January 1, 2002 through
March 31, 2002                                                 $       (450,000)
                                                               ----------------
January 1, 2002 through
June 30, 2002                                                  $        275,000
                                                               ----------------
January 1, 2002 through
August 31, 2002                                                $        725,000
                                                               ================
</Table>

III.     WAIVERS IN CONNECTION WITH THE LOAN AGREEMENT. Upon the Eighth
         Amendment Effective Date, the parties agree to certain waivers as
         follows:

         3.1      Waiver of Certain Financial Covenants for the Quarters Ended
                  September 30, 2001 and December 31, 2001. Agent hereby waives
                  any Default or Event of Default solely with respect to
                  Borrower's failure to comply with Sections 7.20(a), 7.20(b),
                  7.20(c), 7.20(d), 7.20(e), 7.20(f), and 7.20(g), only for the
                  periods ending September 30, 2001 and December 31, 2001.

         3.2      Waiver of Restrictions Upon Overadvances. Agent hereby waives
                  any Default or Event of Default that has or would have
                  occurred solely with respect to Borrower's failure to comply
                  with Section 2.5 for the time period prior to and including
                  the Eighth Amendment Effective Date.

IV.      CONDITIONS PRECEDENT TO AMENDMENT. The satisfaction of each of the
         following unless waived or deferred by Lenders, in their sole
         discretion, shall constitute conditions precedent to the effectiveness
         of this Amendment and each and every provisions hereof:

         4.1      Agent shall have received this Amendment, in form and
                  substance satisfactory to Agent, duly executed by each party
                  hereto, and in full force and effect;

         4.2      The representations and warranties in this Amendment, the Loan
                  Agreement as amended by this Amendment, and the other Loan
                  Documents shall be true and correct in all respects on and as
                  of the date hereof, as though made on such date (except to the
                  extent that such representations and warranties relate solely
                  to an earlier date);

         4.3      No Default or Event of Default (except for the Events of
                  Default specified in Sections 3.1 and 3.2) shall have occurred
                  and be continuing on the date hereof, nor shall result from
                  the consummation of the transactions contemplated herein;

                                      -4-
<PAGE>

         4.4      No injunction, writ, restraining order, or other order of any
                  nature prohibiting, directly or indirectly, the consummation
                  of the transactions contemplated herein shall have been issued
                  and remain in force by any Governmental Authority against
                  Borrower, Agent or any of the Lenders;

         4.5      Agent shall have received executed copies of all agreements,
                  instruments, and other documents entered into or executed in
                  connection with the Madeleine Indebtedness, including without
                  limitation the Madeleine Intercreditor Agreement, each of
                  which shall be in form and substance satisfactory to Agent;
                  and

         4.6      Agent shall have received evidence satisfactory to Agent that
                  the transactions to be consummated on the effectiveness of
                  each of the agreements, instruments, and other documents
                  entered into or executed in connection with the Madeleine
                  Indebtedness have been consummated.

V.       REPRESENTATIONS AND WARRANTIES. Each Borrower hereby represents and
         warrants to the Lenders that (a) the execution, delivery, and
         performance of this Amendment and of the Loan Agreement, as amended by
         this Amendment, are within such Borrower's corporate powers, have been
         duly authorized by all necessary corporate action, and are not in
         contravention of any law, rule, or regulation, or any order, judgment,
         decree, writ, injunction, or award of any arbitrator, court, or
         Governmental Authority, or of the terms of its Governing Documents, or
         of any contract or undertaking to which it is a party or by which any
         of its properties may be bound or affected, (b) this Amendment and the
         Loan Agreement, as amended by this Amendment, constitute such
         Borrower's legal, valid, and binding obligation, enforceable against
         such Borrower in accordance with its terms, and (c) this Amendment has
         been duly executed and delivered by such Borrower.

VI.      CHOICE OF LAW. THE VALIDITY OF THIS AMENDMENT, ITS CONSTRUCTION,
         INTERPRETATION AND ENFORCEMENT, THE RIGHTS OF THE PARTIES HEREUNDER,
         SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE
         WITH THE LAWS OF THE STATE OF NEW YORK.

VII.     COUNTERPARTS; TELEFACSIMILE EXECUTION. This Amendment may be executed
         in any number of counterparts and by different parties and separate
         counterparts, each of which when so executed and delivered, shall be
         deemed an original, and all of which, when taken together, shall
         constitute one and the same instrument. Delivery of an executed
         counterpart of a signature page to this Amendment by telefacsimile
         shall be effective as delivery of a manually executed counterpart of
         this Amendment. Any party delivering an executed counterpart of this
         Amendment by telefacsimile also shall deliver a manually executed
         counterpart of this Amendment but the failure to deliver a manually
         executed counterpart shall not affect the validity, enforceability, and
         binding effect of this Amendment.

                                      -5-
<PAGE>

VIII.    EFFECT ON LOAN AGREEMENT. The Loan Agreement, as amended hereby, shall
         be and remain in full force and effect in accordance with its
         respective terms and hereby is ratified and confirmed in all respects.
         The execution, delivery, and performance of this Amendment shall not
         operate as a waiver of or, except as expressly set forth herein, as an
         amendment of, any right, power, or remedy of Agent or any Lender under
         the Loan Agreement, as in effect prior to the date hereof.

IX.      FURTHER ASSURANCES. Each Borrower shall execute and deliver all
         agreements, documents, and instruments, in form and substance
         satisfactory to Agent, and take all actions as Agent may reasonably
         request from time to time, to perfect and maintain the perfection and
         priority of Liens in the Collateral held by Agent for the benefit of
         the Lenders and to fully consummate the transactions contemplated under
         this Amendment and the Loan Agreement, as amended by this Amendment.

X.       MISCELLANEOUS.

         10.1     Upon and after the effectiveness of this Amendment, each
                  reference in the Loan Agreement to "this Agreement",
                  "hereunder", "herein", "hereof" or words of like import
                  referring to the Loan Agreement, and each reference in the
                  other Loan Documents to "the Loan Agreement", "thereunder",
                  "therein", "thereof" or words of like import referring to the
                  Loan Agreement, shall mean and be a reference to the Loan
                  Agreement as modified and amended hereby.

         10.2     The Loan Agreement and all other Loan Documents, are and shall
                  continue to be in full force and effect and are hereby in all
                  respects ratified and confirmed and shall constitute the
                  legal, valid, binding and enforceable obligations of each
                  Borrower to Agent and Lenders.

                            [signature page follows]

                                      -6-
<PAGE>

                  IN WITNESS WHEREOF, the parties have entered into this
Amendment as of the date first above written.

                    PHONETEL TECHNOLOGIES, INC.,
                    an Ohio corporation

                    By /s/ John D. Chichester
                      ---------------------------------------------------
                    Name:  John D. Chichester
                    Title: President and Chief Executive Officer

                    CHEROKEE COMMUNICATIONS, INC.,
                    a Texas corporation

                    By /s/ John D. Chichester
                      ---------------------------------------------------
                    Name:  John D. Chichester
                    Title: President and Chief Executive Officer

                    FOOTHILL CAPITAL CORPORATION, a
                    California corporation, as Agent and a Lender

                    By /s/ Amy Lam
                      ---------------------------------------------------
                    Name:  Amy Lam
                    Title: Vice President

                    FOOTHILL PARTNERS III, L.P.,
                    a Delaware limited partnership, as a Lender

                    By /s/ Dennis R. Ascher
                      ---------------------------------------------------
                    Name:  Dennis R. Ascher
                    Title: Managing Member

                    ABLECO FINANCE LLC,
                    a Delaware limited liability company,
                    as a Lender and as agent for its affiliate assigns

                    By /s/ Kevin Genda
                      ---------------------------------------------------
                    Name:  Kevin Genda
                    Title: Senior Vice President and Chief Credit
                           Officer

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00034-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00034-of-00352.parquet"}]]