Document:

EX-10.4

 Exhibit 10.4 

AMENDED AND RESTATED 

ENGAGESMART, INC. 
 CVR
BONUS AWARD PLAN 
  

			
	PURPOSE OF PLAN:	  	The EngageSmart, Inc. CVR Bonus Award Plan (the “Plan”) permits selected employees, consultants and advisors of EngageSmart, Inc., a Delaware corporation (together with any predecessor or successor thereto, the
“Company”), and its subsidiaries (collectively, the “Employer”) to share in a portion of the equity value of the Company, by entitling participants (subject to the terms and conditions of the Plan) to a pro rata
portion of the CVR Amount that would be allocable to a participant’s “CVR Units” granted hereunder. The Plan is designed to provide participants an incentive to help grow the value of the business of the Company. The Plan is not
intended to preclude other management incentive awards and programs.
		
	DEFINITIONS:	  	 As used herein, the following terms have the meanings set forth below:

 
 “Affiliate” shall mean, with respect to any specified Person, any other
Person that directly or indirectly controls, is controlled by or is under common control with such specified Person. For the purposes of this definition, the term “control,” when used with respect to any specified Person, means the power
to direct or cause the direction of the management or policies of such Person, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise; and the terms “controlling” and “controlled”
have correlative meanings. Notwithstanding anything to the contrary set forth in this Plan, (a) no portfolio company of GA LLC or its Affiliates shall be deemed or treated as an Affiliate of the General Atlantic Shareholder, except that any
such portfolio company that is directly or indirectly controlled by GA LLC or its Affiliates shall be treated as an Affiliate of the General Atlantic Shareholder solely for purposes of the definition of “Closing
Class A-1 Common Shares”.
  

“Closing Class A-1 Common Shares” shall mean the
Class A-1 Common Shares of EngageSmart, LLC owned by the General Atlantic Shareholder as of February 11, 2019 and any equity interest in the Company thereafter received in exchange for or conversion
of such Class A-1 Common Shares.
  

“Company Offeror” shall mean (a) the Company, (b) any successor to the Company or any surviving entity resulting from a merger,
consolidation or other business combination involving the Company or any wholly-owned Company Subsidiary, (c) any Company Subsidiary that is a holding company for all or substantially all of the operating assets of the Company Subsidiaries, or
(d) any other entity (including the General Atlantic Shareholder) the securities of which are exchanged for Shares in anticipation of an IPO.
  

“Company Subsidiary” shall mean any entity of which securities or ownership interests having voting power to elect a majority of the board of
directors or other persons performing similar functions are at the time directly or indirectly owned by the Company or of which the Company or a Company Subsidiary is the sole member or manager or which the Company otherwise

			
		  	 directly or indirectly owns or controls a majority of the partnership, limited liability company or other similar ownership interests or if
the Company directly or indirectly is allocated a majority of partnership, limited liability company or other business entity gains or losses or is or directly or indirectly controls the managing director or general partner of such partnership,
limited liability company or other business entity.
  
 “CVR Amount”
shall mean $70,000,000.
  
 “CVR Distributions” shall mean any cash
distributions to the General Atlantic Shareholder attributable to the Closing Class A-1 Common Shares in excess of the Performance Threshold up to a maximum of the Maximum CVR Bonus Pool.

 
 “Exit Event” shall mean (a) the date on which the General Atlantic
Shareholder sells down to one or more third parties (including by way of merger or other business combination), its direct or indirect equity investment in the Company or any successor thereto, to less than 50% of all of the then outstanding equity
interests of the Company or such successor or (b) the consummation of a sale, transfer or other disposition of all or substantially all of the assets of the Company and the Company Subsidiaries, taken as a whole, to one or more third parties.
For the avoidance of doubt, a merger, amalgamation, consolidation, business combination, plan of arrangement, initial public offering of equity interests of the Company or any of its Affiliates or any Company Subsidiary or other transaction
involving the Company or any of its Affiliates or the Company Subsidiaries shall not in and of itself constitute an Exit Event if it does not also result in the actions set forth in clause (a) or (b) of the immediately preceding sentence.

 
 “Forfeited CVR Bonus Amount” shall mean the amounts payable under any
Award Certificate that have been forfeited by a participant from and after the Effective Date in accordance with the terms of such Award Certificate as of the date of the applicable CVR Distribution.

 
 “GA LLC” shall mean General Atlantic LLC, a Delaware limited liability
company and any successor to such entity.
  
 “General Atlantic
Shareholder” shall mean (a) General Atlantic (IC), L.P., a Delaware limited partnership and (b) any Affiliate of GA LLC that, after the Effective Date, acquires equity interests in the Company.

 
 “IPO” shall mean an initial registered offering of equity securities of
the Company or any Company Offeror to the public pursuant to an effective registration statement (other than Form S-4 or S-8 or any successor form) under the Securities
Act that is underwritten by one or more internationally recognized underwriting firms and where such public offering is broadly distributed and pursuant to which one or more classes of Shares or the common stock or other equity securities of such
Company Offeror are listed on The New York Stock Exchange or the Nasdaq Stock Market, either of their respective successors, or any other national securities exchange.

  
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		  	 “Person” shall mean any individual, firm, corporation, partnership, limited liability company or other entity.

 
 “Proceeds” shall mean all cash proceeds actually received by the
General Atlantic Shareholder (net of any applicable fees, costs, expenses, discounts, commissions and similar deductions, in each case payable to a third party in connection therewith) attributable to the Closing
Class A-1 Common Shares (or any other securities (excluding cash) into which any portion of such Closing Class A-1 Common Shares convert or have been
exchanged) as a result of (a) dividends, (b) the sale, directly or indirectly through the sale of direct or indirect interests in the General Atlantic Shareholder (in each case, other than to an Affiliate of GA LLC), of Closing Class A-1 Common Shares (or any other securities (excluding cash) into which any portion such Closing Class A-1 Common Shares convert or have been exchanged) and
(c) the sale of non-cash consideration received by the General Atlantic Shareholder as a result of the sale, directly or directly, of the General Atlantic Shareholder (in each case, other than to an
Affiliate of GA LLC), of its Closing Class A-1 Common Shares (or any other securities (excluding cash) into which any portion of such Closing Class A-1 Common
Shares convert or have been exchanged). Notwithstanding the foregoing, in the event of a pro-rata distribution of Shares to the limited partners of the General Atlantic Shareholder, “Proceeds” shall
also include the fair market value of the Shares distributed to such limited partners, calculated in a manner consistent with the value used to determine the allocation of shares in such distribution.

 
 “Sale Transaction” shall mean, whether in a single transaction or a
series of related transactions, (a) any merger, tender offer or other business combination in which the Persons owning a majority of the voting securities of the Company prior to such transaction do not own a majority of the voting securities
of the Company or the surviving Person, as applicable, immediately following the closing of such transaction or (b) the sale, transfer or other disposition of all or substantially all of the assets of the Company and the Company Subsidiaries,
taken as a whole.
  
 “Shares” shall mean any equity interests in the
Company, including any equity interests in any predecessor or successor to the Company.

		
	SPONSORSHIP; PLAN ADMINISTRATION:	  	The Company sponsors the Plan, and the Board of Directors of the Company (the “Plan Administrator”) shall have the full authority acting in good faith (i) to interpret and administer the Plan, (ii) to
supply omissions, correct defects, and resolve ambiguities, (iii) to reasonably determine whether, to what extent, and under what circumstances, and the method or methods by which, awards under the Plan may be canceled, forfeited or suspended
and (iv) to take any other reasonable action that the Plan Administrator deems necessary or desirable for the administration of the Plan. Any and all decisions or determinations made by the Plan Administrator shall be final, conclusive and
binding. The Plan was originally effective as of February 11, 2019 (the “Effective Date”) and was first amended and restated effective as of
                                , 2021 (the “Restatement
Date”).

  
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		  	 Except to the extent prohibited by applicable law, the Plan Administrator may allocate all or any portion of its responsibilities and powers
to any one or more of its members and may delegate all or any part of its responsibilities and powers to any Person or Persons selected by it. Any such allocation or delegation may be revoked by the Plan Administrator at any time. Without limiting
the generality of the foregoing, the Plan Administrator may delegate to one or more officers of the Company or any of its Affiliates the authority to act on behalf of the Plan Administrator with respect to any matter, right, obligation, or election
which is the responsibility of or which is allocated to the Plan Administrator herein, and which may be so delegated as a matter of law.
  

The Plan Administrator shall, without the review or approval of any Person, in good faith determine: (i) the amount of any CVR Units issued under the
Plan; (ii) the calculation of any amount to be paid in respect of CVR Units; and (iii) acting reasonably, any other terms and conditions attributable to the Plan. This document sets out the terms of the Plan. Details of individual awards
are set out in a personalized “Award Certificate.”

		
	CVR UNIT AWARDS:	  	 CVR Unit Awards. Participants in the Plan shall be awarded “CVR Units,” which are designed as contingent value rights
and are intended to provide the participant value to the extent that the General Atlantic Shareholder receives cash distributions in respect of the Closing Class A-1 Common Shares, that together with all
other Proceeds received by the General Atlantic Shareholder in respect of the Closing Class A-1 Common Shares, equals $889,128,221.82 (“Performance Threshold”). CVR Units awarded
hereunder shall be subject to the terms and conditions set forth in the Plan and a participant’s Award Certificate.
  

CVR Bonus Pools. Subject to the achievement of the Performance Threshold, a bonus pool shall be funded by an amount equal to the cumulative
distributions in respect of the Closing Class A-1 Common Shares held by the General Atlantic Shareholder that are attributable to such shares pursuant to CVR Distributions up to a maximum amount as of the
Effective Date of $9,469,812.41. The bonus pool described in the immediately preceding sentence shall be adjusted by reducing such amount by the Forfeited CVR Bonus Amount. The bonus pool as described in this paragraph as adjusted to reflect the
Forfeited CVR Bonus Amount shall be referred to herein as the “Maximum CVR Bonus Pool”, and each individual bonus pool with respect to any payment made pursuant to CVR Distributions shall be referred to herein as a “CVR
Bonus Pool.” All determinations regarding the funding of the CVR Bonus Pool and the Maximum CVR Bonus Pool shall be made in good faith by the Plan Administrator. As of the Restatement Date, the Maximum CVR Bonus Pool is $7,496,956.

 
 Forfeiture of CVR Unit Awards. Except as set forth in the immediately following
sentence and in the “Escrow/Holdback/Earnout Adjustment” below, a participant must remain continuously employed by his or her Employer on the date of any payment made pursuant to a CVR Distribution in order to be eligible to receive such
payment in respect of his or her CVR Units under the Plan. A participant’s CVR Units shall be forfeited upon termination of employment or service with his or her Employer for any

  
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		  	 reason; provided, however, that (i) if a participant’s employment or service is terminated other than for Cause, or
for Good Reason (as such terms are defined in a participant’s Award Certificate), and any payment is made pursuant to a CVR Distribution within the six (6) month period immediately following the date of such termination with respect to an
Exit Event that constitutes a change in control for purposes of Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”), including the rules, regulations and other guidance promulgated thereunder
(“Section 409A”, and such change in control, a “409A Change in Control”), then the participant shall receive the payments that he or she would have received in respect of the CVR Units under the Plan during
such six (6) month period as if his or her employment or service had not terminated, and (ii) any such forfeiture shall not impair a participant’s right to payments described in the “Escrow/Holdback/Earnout Adjustment” below
(including following a 409A Change in Control that occurs within the six-month period described in the preceding clause (i)).
  

Timing of Payouts. Payments in respect of any outstanding CVR Units shall be paid as promptly as reasonably practicable and in any event within 30 days
following the occurrence of a payment made pursuant to CVR Distribution (the date of each such payment, a “Payment Date”).
  

Payout Amount. Except as set forth in the Plan or the applicable Award Certificate, upon a Payment Date, each participant shall be entitled to a cash
payment from the Company in respect of such participant’s pro-rata portion of the applicable CVR Bonus Pool, which shall be determined by multiplying the Participation Percentage by the applicable CVR
Bonus Pool. The “Participation Percentage” for a participant means the product, expressed as a percentage, obtained by multiplying (x) 100 by (y) the quotient obtained by dividing the number of CVR Units issued and
outstanding to such participant, by the number of CVR Units issued and outstanding to all participants in the Plan as of immediately prior to any payment made pursuant to a CVR Distribution. The payout amount in respect of a participant’s CVR
Units on any date shall be determined by the Plan Administrator in good faith.
  
 No
Contributions. Participants are not required to make any payment in order to participate in the Plan or to receive a CVR Unit award.

		
	ESCROW/HOLDBACK/ EARNOUT ADJUSTMENT:	  	Subject to the “Adjustments” provision below, to the extent any amount held back from equity holders is released (or earned and released, as applicable) to the equity holders of the Company, the Plan Administrator shall
determine in good faith the extent to which such amount shall increase the distributions in respect of the Closing Class A-1 Common Shares held by the General Atlantic Shareholder that are attributable to
such shares pursuant to a CVR Distribution and the amount of the CVR Bonus Pool shall be recalculated to reflect such increase, if any, in which case any additional amounts payable to participants in respect thereof shall be paid on the same
schedule and in accordance with the same terms and conditions as the released escrow (or reserve or earnout) payments are to be made to the equity holders, if any; provided that a participant must remain continuously employed by his or her
Employer on the date of any such payment, except with respect to held back payments payable 

  
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		  	in connection with a 409A Change in Control, in which case the participant may receive such payments following a termination of employment other than for Cause, or for Good Reason (as such terms are defined in a participant’s
Award Certificate) solely to the extent all such held back payments may made in compliance with or in a manner exempt from Section 409A (i.e., as “transaction-based compensation” within the meaning of Section 409A payable within
five years following the payment event).
		
	NATURE OF CVR UNITS; NO RIGHT TO REAL EQUITY:	  	CVR Units shall not constitute or be treated as property or as a trust fund of any kind. CVR Units do not constitute or represent an equity interest in the Company or any of its Affiliates. CVR Units awarded hereunder are not equity
interests of the Company and shall not confer on any participant any of the ownership, voting or other membership rights associated with equity interests in the Company.
		
	NO TRANSFEREES	  	No participant or any other Person shall have any right to alienate, anticipate, sell, transfer, pledge, encumber or assign any CVR Unit award granted or amounts payable under the Plan, except by will or the laws of descent and
distribution.
		
	ADJUSTMENTS:	  	 CVR Units subject to a CVR Unit award may be adjusted by the Plan Administrator reasonably and in good faith (but without limiting the
ability of the Plan Administrator to effect any Specified Restructuring) to appropriately give effect to any corporate event or transaction involving the Company (including, but not limited to, a change in the capitalization of the Company) such as
an initial registered offering of the equity securities of the Company to the public pursuant to an effective registration statement under the Securities Act where such public offering is broadly distributed and pursuant to which one or more classes
of equity securities are listed on The New York Stock Exchange or the Nasdaq Stock Market or any other national securities exchange, a contribution, merger, consolidation, reorganization, recapitalization, separation, stock dividend, stock split,
reverse stock split, split-up, spin-off, combination of equity securities, exchange of equity securities, dividend in kind, extraordinary cash dividend, amalgamation, or
other like change in capital structure (other than regular cash dividends to stockholders of the Company), or any similar corporate event or transaction. Such adjustments may include, but are not limited to, (i) adjusting the number of CVR Unit
awards or the applicable Participation Percentage; (ii) continuing or assuming such outstanding CVR Unit awards under the Plan by the Company (if it is the surviving company or its parent) or by the surviving company or its parent;
(iii) substituting CVR Unit awards by the surviving company or its parent; (iv) adjusting the performance targets under outstanding CVR Unit awards immediately prior to the occurrence of such event; (v) cancelling vested CVR Unit
awards in exchange for a payment in cash equal to the value of the canceled CVR Unit awards in connection with a 409A Change in Control; and (vi) cancelling out-of-the-money CVR Unit awards following a 409A Change in Control; provided that with respect to clauses (v) and (vi), the Plan Administrator must have obtained the consent set forth in the last
sentence of this paragraph of this “Adjustments” section. In addition to the foregoing, notwithstanding anything to the contrary herein, the Plan Administrator may in its sole discretion determine, in connection with

  
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		  	 a 409A Change of Control, Sale Transaction, IPO or any other similar transaction in which equity securities of the Company that were
outstanding as of the Effective Date (or that were transferred in exchange for, converted from, or otherwise originated out of such equity securities) are being transferred, to cause the participants in this Plan to have their CVR Unit awards
assumed by an entity treated as a partnership for tax purposes that also holds the such equity securities (the actions in this sentence, a “Specified Restructuring”). For the avoidance of doubt, the participants agree and
acknowledge that in no event shall the incurrence of any tax costs or tax consequences with respect to any participant or the Company in connection with a Specified Restructuring, including the tax consequences described in the immediately following
paragraph, be considered in determining whether any action taken by the Board, the Company and/or the Plan Administrator is or is not “reasonable”. Moreover, the value of such CVR Unit awards and whether the Performance Threshold is
satisfied at the time of such transaction, including the value of any non- cash or escrowed or other deferred consideration, shall be determined by the Plan Administrator in good faith. Furthermore, the Plan
Administrator may in good faith make reasonable adjustments to the Plan (including, without limitation, adjustments in the manner of calculating the Maximum CVR Bonus Pool and each CVR Bonus Pool) in the event of a change in circumstances affecting
the Company or investments in the Company that would result in an enlargement or dilution of a Participant’s rights under the Plan from what was originally contemplated and that any other amendments or adjustments to the Plan not permitted to
be made by the Board hereunder (including under this “Adjustments” section) shall require the consent of a majority of CVR Units; provided, that no amendment shall provide for disproportionate rights amongst participants. Any adjustments
made pursuant to this provision of the Plan shall be determined in a manner consistent with Section 409A. Any actions by the Board, the Company and/or the Plan Administrator will be deemed for purposes of the Plan to have been
“reasonable” if done with the written consent of either (x) Robert Bennett (unless he dies or becomes disabled, in which case a senior executive of the Company that holds CVRs designated by the holders of a majority of the CVR Units
may provide such consent) or (y) a majority of participants (either by number of participants or number of CVR Units held).
  

The participants acknowledge that any restructuring or reorganization pursuant to a Specified Restructuring may result in additional administrative and
organizational costs (including those resulting from the formation and maintenance of the partnership contemplated by the Specified Restructuring) to the Company (or such partnership) and material adverse tax costs to the participant and/or the
Company. The participants further acknowledge that each participant shall bear any tax costs of such participant and any withholding tax obligations of the Company or its Affiliates (but excluding, for the avoidance of doubt, the employer portion of
any withholding taxes, payroll taxes or similar taxes) arising as a result of a Specified Restructuring to the extent it relates to the CVR Unit award (collectively, “Restructuring Taxes”). Subject to Section 409A, the Company
may offset and reduce any amounts due to the participant under the CVR Unit award, any employment arrangement (other than base salary or base wages and expense 

  
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		  	reimbursements, which shall not be subject to such offset), option or any other agreement or payment due between the Company and the participant, and any amount that would otherwise be received by the participant in any transfer of
such CVR Unit award, to account for such Restructuring Taxes, in each case, so that Restructuring Taxes are born by the participants and not the Company or its equity holders. In furtherance of the foregoing, in the event that any Restructuring
Taxes are borne by the Company because such amounts are unable to be offset or reduced, subsequent payments to the participant pursuant to the CVR Unit award may be appropriately reduced so that such Restructuring Tax is borne by such
participant.
		
	TAXATION OF CVR UNIT AWARD PAYMENTS:	  	Any payment in respect of any CVR Unit award shall be subject to all applicable withholding taxes and other applicable payroll deductions. Any amounts payable under the Plan are intended to be exempt from or comply with
Section 409A. Notwithstanding the foregoing, none of the Company or any of its Affiliates or any other Person shall have any obligation to indemnify or otherwise hold a participant harmless from any or all taxes or penalties that may arise
under Section 409A or otherwise.
		
	UNFUNDED PLAN:	  	Participants shall have no legal or equitable rights, claims, or interest in any specific property or assets of the Company or any of its Affiliates. No assets of the Company or any of its Affiliates shall be held in any way as
collateral security for the fulfilling of the obligations of the Company under the Plan. Any and all of the Company’s or any of its Affiliates’ assets shall be, and remain, the general unpledged, unrestricted assets of the Company or its
Affiliates, as applicable. The Company’s obligation under the Plan shall be merely that of an unfunded and unsecured promise of the Company to pay money in the future, and the rights of any participant and each of their beneficiaries shall be
no greater than those of unsecured general creditors.
		
	SUCCESSORS AND ASSIGNS:	  	The Plan shall inure to the benefit of and be binding upon the Company and its successors and assignees. The Company may assign its rights, interests or obligations under the Plan and any Award Certificate to any of its Affiliates
without the prior written consent of any participant; provided that any such assignments shall not relieve the Company of its obligations under the Plan or such Award Certificate. Any successor to the Company (whether direct or indirect, by
purchase, merger, consolidation or otherwise) to all or substantially all of the business and/or assets of the Company shall be required to expressly assume and agree to perform the Company’s obligations under the Plan in the same manner and to
the same extent that the Company would be required to perform them if no such succession had taken place.
		
	NO RIGHT TO EMPLOYMENT:	  	 Nothing in the Plan shall interfere with or limit in any way the right of the Employer to terminate any participant’s employment at any
time, or confer upon any participant any right to continue to be employed by the Employer for any period of time.
  

A participant shall have no entitlement to compensation or damages in consequence of the termination or cessation of the participant’s employment or
services with the Company or any Affiliate for any reason whatsoever and whether or not in breach of contract, insofar as such entitlement arises or may

  
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		  	 arise from the participant ceasing to have CVR Units under the Plan or to be entitled to any CVR Units as a result of such termination or
from the loss or diminution in value of the same. The CVR Units shall not be reinstated if the participant ceases employment with and is subsequently reinstated as an employee of the Company or any Affiliate.

 
 The Plan and the benefits offered under the Plan are provided by the Company on an
entirely discretionary basis, and the Plan creates no vested rights in participants. The Plan does not confer upon participants any benefit other than as specifically set forth in the Plan. The grant of a CVR Unit award does not entitle the
participant to any future benefits under the Plan or any other plan or program of the Company or any Affiliate.

		
	CONFIDENTIALITY:	  	The Plan Administrator may vary the size of awards among individuals. Accordingly, participants shall not disclose the terms of the Plan or CVR Unit award, except to immediate family and financial and legal advisors, or as may be
required by law or ordered by a court. In addition, any disclosure to financial or legal advisors shall only be made after such advisors acknowledge and agree to maintain the confidentiality of the Plan and CVR Unit award.
		
	OTHER TERMS:	  	 The participant shall have no right whatsoever to obtain any information about the identities of the members of the Company or its Affiliates
or members of Employer (or of the size or nature of such members’ interests in the Company or any of its Affiliates).
  

Each participant shall covenant and agree to make such other reasonable and customary representations as requested by the Company regarding matters relevant to
compliance with any applicable laws or regulations, including securities laws, as are deemed necessary by counsel to the Company.

		
	SEVERABILITY AND OTHER SPECIAL RULES:	  	If any provision of the Plan or the application of any such provision to any party or circumstances shall be determined by any court of competent jurisdiction to be invalid or unenforceable to any extent, the remainder of the Plan,
or the application of such provision to such Person or circumstances other than those to which it is so determined to be invalid or unenforceable, shall not be affected thereby, and each provision hereof shall be enforced to the fullest extent
permitted by law. If the final judgment of a court of competent jurisdiction declares that any provision of the Plan is invalid or unenforceable, the court making the determination of invalidity or unenforceability shall have the power, and is
hereby directed, to reduce the scope, duration or area of the provision, to delete specific words or phrases and to replace any invalid or unenforceable provision with a provision that is valid and enforceable and that comes closest to expressing
the intention of the invalid or unenforceable provision, and the Plan shall be enforceable as so modified.
		
	SPECIAL INCENTIVE COMPENSATION:	  	By acceptance of a CVR Unit award hereunder, each participant shall be deemed to have agreed that the CVR Units are special incentive compensation that shall not be taken into account, in any manner, as salary, compensation or bonus
in determining the amount of any payment under any compensation or benefit plans, including, without limitation, any severance or other employee

  
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		  	benefits under any bonus, pension, retirement, profit sharing, life insurance, disability, or salary continuation plan of the Employer, except as otherwise specifically determined by the Plan Administrator or provided by the terms
of such plan. In addition, each beneficiary of a deceased participant shall be deemed to have agreed that such award shall not affect the amount of any life insurance coverage, if any, provided by any Person on the life of the participant which is
payable to such beneficiary under any life insurance plan covering employees.
		
	NOTICES:	  	Notices to the Company hereunder shall be addressed to the Company at the principal executive office of the Company, unless otherwise designated by the Company. Notices to the participants hereunder shall be addressed to the
participant at the address appearing in the personnel records of the Employer, unless otherwise designated in writing by the participant.
		
	GOVERNING LAW:	  	This Plan shall be governed by and construed in accordance with, and the rights of the Employer and each Participant shall be governed by, the laws of the State of Delaware, without regard to any conflict of law principles. No
provision of this Plan or any related document shall be construed against or interpreted to the disadvantage of any party hereto by any court or other governmental or judicial authority due to such party having or being deemed to have structured or
drafted such provision.
		
	DISPUTES:	  	 The participants in the Plan agree that, to the fullest extent permitted by applicable legal requirements, all legal actions (whether in
contract or tort) arising out of or relating in any way to this Plan or an Award Certificate, or the negotiation, execution or performance of this Plan or an Award Certificate (including any claim or cause of action based upon, arising out of or
related to any representation or warranty made in or in connection with this Plan or an Award Certificate or as an inducement to agree to the terms thereof), shall be resolved exclusively by arbitration, before a single neutral arbitrator, who shall
have significant experience litigating or arbitrating disputes involving the media and entertainment industry, in accordance with the rules and regulations of JAMS or its legal successor in effect at the time of initiation of the arbitration. The
arbitration award in any such arbitration may be confirmed by any court of competent jurisdiction. Any such arbitration shall take place in New York, New York. Each participant and the Employer agree that they shall participate in good faith and
that they shall share equally in the administrative costs and arbitrator’s fees associated with the arbitration; provided, however, that each party shall bear its own attorneys’ fees and costs associated with the arbitration.
Notwithstanding the foregoing, in the event that any dispute between the participant and the Employer should result in arbitration, the prevailing party shall be entitled to recover from the other party all reasonable attorneys’ fees, costs and
other expenses incurred by the prevailing party in connection with the dispute.
  
 Each
participant in the Plan waives, to the fullest extent permitted by applicable legal requirements, any right he or she may have to a trial by jury in respect of any litigation arising out of or in connection with this Plan or an Award Certificate or
in any way connected with or related to or incidental to the dealings of the parties in respect of this Plan, any Award Certificate or any 

  
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		  	of the transactions related thereto, in each case, whether now existing or hereafter arising, and whether in contract, tort, equity or otherwise. Each participant in the Plan (i) certifies that no representative, agent or
attorney of the Employer has represented, expressly or otherwise, that such Employer would not, in the event of litigation, seek to enforce the foregoing waiver and (ii) acknowledges that he or she and the Employer have been induced to agree to
the terms of the Plan and any Award Certificate by, among other things, the mutual waivers and certifications contained in such Plan and Award Certificate(s).
		
	 AMENDMENT

AND TERMINATION:
	  	Notwithstanding any other provision of the Plan, the Plan Administrator may amend the terms of any CVR Unit award and its applicable Award Certificate prospectively or retroactively; provided, that no amendment shall provide
for disproportionate rights amongst participants; provided, further, that no such amendment reduces the rights of any participant without the participant’s request. Actions taken by the Plan Administrator in accordance with the
“Adjustments” provision shall not be deemed to reduce the rights of any participant. Without limiting anything contained herein, the Plan may be terminated by the Plan Administrator at any time for any reason or no reason; provided
that no such termination may occur prior to the earlier of (i) the date when no additional CVR Distributions may be made and (ii) the payment of the Maximum CVR Bonus Pool to the Plan’s participants after accounting for any Forfeited
CVR Bonus Amounts.
		
	DATA PRIVACY:	  	It is a condition of participation in the Plan that the participant agrees to the holding of certain personal data about the participant by the Company and that the participant authorizes the Company and its agents and advisers to
use such information for the purposes of this Plan. It is a further condition of participation in this Plan that each participant agrees that data concerning the participant’s participation may be processed by agents of the Company wherever
located and where necessary transmitted outside of the participant’s home country.
		
	 NO ADDITIONAL

GRANTS
	  	On the Effective Date, the CVR Units have been granted to holders of options to acquire shares of common stock of Invoice Cloud, Inc. that were assumed by the Company pursuant to that certain Agreement and Plan of Merger, dated as
of December 11, 2018, by and among the Company, Invoice Cloud, Inc. Hancock Midco, LLC, Hancock Merger Sub, Inc. and certain other parties. No additional CVR Units shall be granted.

 *    *    * 

  
 11EX-10.15

 EXhibit 10.15 

INDEMNIFICATION AND ADVANCEMENT AGREEMENT 

This Indemnification and Advancement Agreement (“Agreement”) is made as of __________, 2021 by and between EngageSmart, Inc.,
a Delaware corporation (the “Company”), and ______________, a member of the Board of Directors or an officer of the Company (“Indemnitee”). This Agreement supersedes and replaces any and all previous Agreements between the
Company and Indemnitee covering indemnification and advancement. 
 RECITALS 

WHEREAS, the Board of Directors of the Company (the “Board”) believes that highly competent persons have become more reluctant to
serve publicly-held corporations as directors, officers, or in other capacities unless they are provided with adequate protection through insurance or adequate indemnification and advancement of expenses against inordinate risks of claims and
actions against them arising out of their service to and activities on behalf of the corporation; 
 WHEREAS, the Board has determined that,
in order to attract and retain qualified individuals, the Company will attempt to maintain on an ongoing basis, at its sole expense, liability insurance to protect persons serving the Company and its subsidiaries from certain liabilities. Although
the furnishing of such insurance has been a customary and widespread practice among United States-based corporations and other business enterprises, the Company believes that, given current market conditions and trends, such insurance may be
available to it in the future only at higher premiums and with more exclusions. At the same time, directors, officers, and other persons in service to corporations or business enterprises are being increasingly subjected to expensive and
time-consuming litigation relating to, among other things, matters that traditionally would have been brought only against the company or business enterprise itself. The bylaws and certificate of incorporation of the Company (each as may be amended
from time to time, the “Bylaws” and “Certificate of Incorporation”, respectively) require indemnification of the officers and directors of the Company. Indemnitee may also be entitled to indemnification pursuant to the General
Corporation Law of the State of Delaware (the “DGCL”). The Bylaws, Certificate of Incorporation, and the DGCL expressly provide that the indemnification provisions set forth therein are not exclusive, and thereby contemplate that contracts
may be entered into between the Company and members of the Board, officers and other persons with respect to indemnification and advancement of expenses; 

WHEREAS, the uncertainties relating to such insurance, to indemnification, and to advancement of expenses may increase the difficulty of
attracting and retaining such persons; 
 WHEREAS, the Board has determined that the increased difficulty in attracting and retaining such
persons is detrimental to the best interests of the Company and its stockholders and that the Company should act to assure such persons that there will be increased certainty of such protection in the future; 

WHEREAS, it is reasonable, prudent and necessary for the Company contractually to obligate itself to indemnify, and to advance expenses on
behalf of, such persons to the fullest extent permitted by Applicable Law (as defined below) so that they will serve or continue to serve the Company free from undue concern that they will not be so indemnified; 

  
 1 

 WHEREAS, this Agreement is a supplement to and in furtherance of the Bylaws, Certificate of
Incorporation and any resolutions adopted pursuant thereto, and is not a substitute therefor, nor diminishes or abrogates any rights of Indemnitee thereunder; and 

WHEREAS, Indemnitee does not regard the protection available under the Bylaws, Certificate of Incorporation, DGCL and insurance as adequate in
the present circumstances, and may not be willing to serve or continue to serve as an officer or director without adequate additional protection, and the Company desires Indemnitee to serve or continue to serve in such capacity. Indemnitee is
willing to serve, continue to serve and to take on additional service for or on behalf of the Company on the condition that Indemnitee be so indemnified and be advanced expenses. 

NOW, THEREFORE, in consideration of the premises and the covenants contained herein, the Company and Indemnitee do hereby covenant and agree
as follows: 
 Section 1. Services to the Company. Indemnitee agrees to serve as a director or officer of the Company.
Indemnitee may at any time and for any reason resign from such position (subject to any other contractual obligation or any obligation imposed by operation of law). This Agreement does not create any obligation on the Company to continue Indemnitee
in such position and is not an employment contract between the Company (or any of its subsidiaries or any Enterprise) and Indemnitee. 

Section 2. Definitions. As used in this Agreement: 

(a) “Agent” means any person who is authorized by the Company or an Enterprise to act for or represent the interests of the Company
or an Enterprise, respectively. 
 (b) “Applicable Law” means applicable law, including as it presently exists or may hereafter be
amended, but, in the case of any such amendment, only to the extent that such amendment permits the Company to provide broader indemnification rights than such law permitted the Company to provide prior to such amendment. 

(c) A “Change in Control” occurs upon the earliest to occur after the date of this Agreement of any of the following events: 

i. Acquisition of Stock by Third Party. Any Person (as defined below) is or becomes the Beneficial Owner (as defined below), directly or
indirectly, of securities of the Company representing fifty percent (50%) or more of the combined voting power of the Company’s then outstanding securities unless the change in relative beneficial ownership of the Company’s securities by
any Person results solely from a reduction in the aggregate number of outstanding shares of securities entitled to vote generally in the election of directors; 

ii. Change in Board of Directors. During any period of two (2) consecutive years (not including any period prior to the execution of this
Agreement), individuals who at the beginning of such period constitute the Board, and any new director (other than a director designated by a person who has entered into an agreement with the Company to effect a transaction described in Sections
2(c)(i), 2(c)(iii) or 2(c)(iv)) whose election by the Board or nomination for election by the Company’s stockholders was approved by a vote of at least two-thirds of the directors then still in office who either were directors at the beginning
of the period or whose election or nomination for election was previously so approved, cease for any reason to constitute at least a majority of the members of the Board; 

  
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 iii. Corporate Transactions. The effective date of a merger or consolidation of the Company
with any other entity, other than a merger or consolidation which would result in the voting securities of the Company outstanding immediately prior to such merger or consolidation continuing to represent (either by remaining outstanding or by being
converted into voting securities of the surviving entity) more than 50% of the combined voting power of the voting securities of the surviving entity outstanding immediately after such merger or consolidation and with the power to elect at least a
majority of the board of directors or other governing body of such surviving entity; 
 iv. Liquidation. The approval by the stockholders of
the Company of a complete liquidation or dissolution of the Company or an agreement for the sale or disposition by the Company of all or substantially all of the Company’s assets; and 

v. Other Events. There occurs any other event of a nature that would be required to be reported in response to Item 6(e) of Schedule 14A of
Regulation 14A (or a response to any similar item on any similar schedule or form) promulgated under the Exchange Act (as defined below), whether or not the Company is then subject to such reporting requirement. 

vi. For purposes of this Section 2(c), the following terms have the following meanings: 

 

	 	1	 “Exchange Act” means the Securities Exchange Act of 1934, as amended from time to time.

  

	 	2	 “Person” has the meaning as set forth in Sections 13(d) and 14(d) of the Exchange Act; provided,
however, that Person excludes (i) the Company, (ii) any trustee or other fiduciary holding securities under an employee benefit plan of the Company, and (iii) any corporation owned, directly or indirectly, by the stockholders of the
Company in substantially the same proportions as their ownership of stock of the Company. 

  

	 	3	 “Beneficial Owner” has the meaning given to such term in Rule
13d-3 under the Exchange Act; provided, however, that Beneficial Owner excludes any Person otherwise becoming a Beneficial Owner by reason of the stockholders of the Company approving a merger of the Company
with another entity. 

 (d) “Corporate Status” describes the status of a person who is or was acting as a
director, officer, employee, fiduciary, or Agent of the Company or an Enterprise. 

  
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 (e) “Disinterested Director” means a director of the Company who is not and was
not a party to the Proceeding in respect of which indemnification is sought by Indemnitee. 
 (f) “Enterprise” means any other
corporation, limited liability company, partnership, joint venture, trust, employee benefit plan or other entity for which Indemnitee is or was serving at the request of the Company or any of its subsidiaries as a director, officer, employee, or
Agent. 
 (g) “Expenses” includes all attorney’s fees, retainers, court costs, transcript costs, fees of experts and other
professionals, witness fees, travel expenses, duplicating costs, printing and binding costs, telephone charges, postage, delivery service fees, fax transmission charges, any federal, state, local or foreign taxes imposed on Indemnitee as a result of
the actual or deemed receipt of any payments under this Agreement, ERISA excise taxes and penalties, and all other disbursements, obligations or expenses of the types customarily incurred in connection with prosecuting, defending, preparing to
prosecute or defend, investigating, being or preparing to be a witness in, or otherwise participating in, a Proceeding. Expenses also include (i) Expenses incurred in connection with any appeal resulting from any Proceeding, including
without limitation the premium, security for, and other costs relating to any cost bond, supersedeas bond, or other appeal bond or its equivalent, and (ii) for purposes of Section 14(d) only, Expenses incurred by Indemnitee in connection
with the interpretation, enforcement or defense of Indemnitee’s rights under this Agreement, by litigation or otherwise. The parties agree that for the purposes of any advancement of Expenses for which Indemnitee has made written demand to the
Company in accordance with this Agreement, all Expenses included in such demand that are certified by affidavit of Indemnitee’s counsel as being reasonable in the good faith judgment of such counsel will be presumed conclusively to be
reasonable. 
 (h) “Independent Counsel” means a law firm, or a member of a law firm, that is experienced in matters of corporation
law and neither presently is, nor in the past five years has been, retained to represent: (i) the Company or Indemnitee in any matter material to either party (other than with respect to matters concerning the Indemnitee under this Agreement,
or of other indemnitees under similar indemnification agreements), or (ii) any other party to the Proceeding giving rise to a claim for indemnification hereunder. The Company agrees to pay the reasonable fees of the Independent Counsel referred
to above and to fully indemnify such counsel against any and all Expenses, claims, liabilities and damages arising out of or relating to this Agreement or its engagement pursuant hereto. Notwithstanding the foregoing, the term “Independent
Counsel” does not include any person who, under the applicable standards of professional conduct then prevailing, would have a conflict of interest in representing either the Company or Indemnitee in an action to determine Indemnitee’s
rights under this Agreement. 
 (i) The term “Proceeding” includes any threatened, pending or completed action, suit, claim,
counterclaim, cross claim, arbitration, mediation, alternate dispute resolution mechanism, investigation, inquiry, administrative hearing or any other actual, threatened or completed proceeding, whether brought in the right of the Company or
otherwise and whether of a civil, criminal, administrative, legislative, or investigative (formal or informal) nature, including any appeal therefrom, in which Indemnitee was, is or will be involved as a party, potential party, non-party witness or otherwise by reason of Indemnitee’s Corporate Status or by reason of any action taken by Indemnitee (or a failure to take action by Indemnitee) or of any action (or failure

  
 -4- 

 
to act) on Indemnitee’s part while acting pursuant to Indemnitee’s Corporate Status, in each case whether or not serving in such capacity at the time any liability or Expense is
incurred for which indemnification, reimbursement, or advancement of Expenses can be provided under this Agreement. A Proceeding also includes a situation the Indemnitee believes in good faith may lead to or culminate in the institution of a
Proceeding. 
 (j) “Sponsor Entities” means collectively, General Atlantic, LP, a Delaware limited partnership, and its affiliates
and Summit Partners, L.P., a Delaware limited partnership, and its affiliates. 
 (k) “Sponsor Proceeding” means any threatened,
pending or completed action, suit, claim, cross-claim, counterclaim, arbitration, mediation, alternate dispute resolution mechanism, investigation, inquiry, administrative hearing or any other actual, threatened or completed proceeding, whether
brought by or in the right of the Company or otherwise and whether civil (including intentional or unintentional tort claims), criminal, administrative, legislative or investigative (formal or informal), including any appeal therefrom in which a
Sponsor Entity was, is or will be involved as a party, potential party, non-party witness or otherwise. 

Section 3. Indemnity in Third-Party Proceedings. The Company will indemnify Indemnitee in accordance with the provisions of this
Section 3 if Indemnitee is, or is threatened to be made, a party to or a participant in any Proceeding, other than a Proceeding by or in the right of the Company to procure a judgment in its favor. Pursuant to this Section 3, the Company
will indemnify Indemnitee to the fullest extent permitted by Applicable Law against all Expenses, judgments, fines and amounts paid in settlement (including all interest, assessments and other charges paid or payable in connection with or in respect
of such Expenses, judgments, fines and amounts paid in settlement) actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection with such Proceeding or any claim, issue or matter therein, if Indemnitee acted in good
faith and in a manner Indemnitee reasonably believed to be in or not opposed to the best interests of the Company and, in the case of a criminal Proceeding had no reasonable cause to believe that Indemnitee’s conduct was unlawful. 

Section 4. Indemnity in Proceedings by or in the Right of the Company. The Company will indemnify Indemnitee in accordance with
the provisions of this Section 4 if Indemnitee is, or is threatened to be made, a party to or a participant in any Proceeding by or in the right of the Company to procure a judgment in its favor. Pursuant to this Section 4, the Company
will indemnify Indemnitee to the fullest extent permitted by Applicable Law against all Expenses, judgements, penalties, fines and amounts paid in settlement actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection
with such Proceeding or any claim, issue or matter therein, if Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in or not opposed to the best interests of the Company. The Company will not indemnify Indemnitee for
Expenses under this Section 4 related to any claim, issue or matter in a Proceeding for which Indemnitee has been finally adjudged by a court to be liable to the Company, unless, and only to the extent that, the Delaware Court of Chancery (the
“Delaware Court”) or any court in which the Proceeding was brought determines upon application by Indemnitee that, despite the adjudication of liability but in view of all the circumstances of the case, Indemnitee is fairly and reasonably
entitled to indemnification. 

  
 -5- 

 Section 5. Indemnification for Expenses of a Party Who is Wholly or Partly
Successful. To the fullest extent permitted by Applicable Law, the Company will indemnify Indemnitee against all Expenses actually and reasonably incurred by Indemnitee in connection with any Proceeding to the extent that Indemnitee is
successful, on the merits or otherwise. If Indemnitee is not wholly successful in such Proceeding but is successful, on the merits or otherwise, as to one or more but less than all claims, issues or matters in such Proceeding, the Company will
indemnify Indemnitee against all Expenses actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection with or related to each successfully resolved claim, issue or matter to the fullest extent permitted by law. For
purposes of this Section 5 and without limitation, the termination of any claim, issue or matter in such a Proceeding by dismissal, with or without prejudice, will be deemed to be a successful result as to such claim, issue or matter.
Furthermore, the Company acknowledges that a settlement or other disposition short of final judgment may be successful if it permits a party to avoid expense, delay, distraction, disruption and uncertainty. In the event that any Proceeding to which
Indemnitee is a party is resolved in any manner other than by adverse judgment against Indemnitee (including, without limitation, settlement of such Proceeding with or without payment of money or other consideration) it shall be presumed that
Indemnitee has been successful on the merits or otherwise in such Proceeding. Anyone seeking to overcome this presumption shall have the burden of proof and the burden of persuasion by clear and convincing evidence. 

Section 6. Indemnification For Expenses of a Witness. To the fullest extent permitted by Applicable Law, the Company will
indemnify Indemnitee against all Expenses actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf in connection with any Proceeding to which Indemnitee is not a party but to which Indemnitee is a witness, deponent, interviewee,
or otherwise asked to participate. 
 Section 7. Partial Indemnification. If Indemnitee is entitled under any provision of this
Agreement to indemnification by the Company for some or a portion of Expenses, but not, however, for the total amount thereof, the Company will nevertheless indemnify Indemnitee for the portion thereof to which Indemnitee is entitled. 

Section 8. Additional Indemnification.

(a) Notwithstanding any limitation in Sections 3, 4, or 5, the Company will indemnify Indemnitee to the fullest extent permitted by Applicable
Law against all Expenses, judgments, penalties, fines and amounts paid in settlement actually and reasonably incurred by Indemnitee or on Indemnitee’s behalf if, by reason of Indemnitee’s Corporate Status, Indemnitee is a party to or
threatened to be made a party to any Proceeding (including a Proceeding by or in the right of the Company to procure a judgment in its favor). 

(b) If (i) an Indemnitee is or was a representative of or affiliated with one or more corporate entities, including but not limited to a
Sponsor Entity, that has invested in the Company (an “Appointing Stockholder”), (ii) the Appointing Stockholder is, or is threatened to be made, a party to or a participant in any Sponsor Proceeding or other Proceeding, and (iii) the
Appointing Stockholder’s involvement in the Sponsor Proceeding or other Proceeding relates to or arises in whole or in part from (v) any claim based on Indemnitee’s service to the Company as a director or other fiduciary of the
Company, (w) Appointing Stockholder’s appointment of or 

  
 -6- 

 
affiliation with Indemnitee (x) any action taken by the Company that was approved by the Company’s Board or (y) facts or circumstances that are the same or substantially similar to
the facts and circumstances that form the basis of claims that have been, could have been or could be brought against the Indemnitee in a Proceeding, regardless of whether the legal basis of the claims against the Indemnitee and Appointing
Stockholder are the same or similar, then Appointing Stockholder shall be entitled to indemnification hereunder for Expenses to the same extent as Indemnitee, and the terms of this Agreement as they relate to procedures for indemnification of
Indemnitee and advancement of Expenses shall apply to any such indemnification of Appointing Stockholder. The Company and Indemnitee agree that each Appointing Stockholder is an express third party beneficiary of the terms of this Section 8(b).

 Section 9. Exclusions. Notwithstanding any provision in this Agreement, the Company is not obligated under this Agreement to
make any indemnification payment to Indemnitee in connection with any Proceeding: 
 (a) for which payment has actually been received by or
on behalf of Indemnitee under any insurance policy or other indemnity provision, except to the extent provided in Section 15(b) and except with respect to any excess beyond the amount paid under any insurance policy or other indemnity
provision; or 
 (b) for an accounting of profits made from the purchase and sale (or sale and purchase) by Indemnitee of securities of the
Company within the meaning of Section 16(b) of the Exchange Act (as defined in Section 2(b) hereof) or similar provisions of state statutory law or common law, (ii) any reimbursement of the Company by the Indemnitee of any bonus or
other incentive-based or equity-based compensation or of any profits realized by the Indemnitee from the sale of securities of the Company, as required in each case under the Exchange Act (including any such reimbursements that arise from an
accounting restatement of the Company pursuant to Section 304 of the Sarbanes-Oxley Act of 2002 (the “Sarbanes-Oxley Act”), or the payment to the Company of profits arising from the purchase and sale by Indemnitee of securities in
violation of Section 306 of the Sarbanes-Oxley Act) or (iii) any reimbursement of the Company by Indemnitee of any compensation pursuant to any compensation recoupment or clawback policy adopted by the Board or the compensation committee
of the Board, including but not limited to any such policy adopted to comply with stock exchange listing requirements implementing Section 10D of the Exchange Act; or 

(c) initiated by Indemnitee, including any Proceeding (or any part of any Proceeding) initiated by Indemnitee against the Company or its
directors, officers, employees or other indemnitees, unless (i) the Proceeding or part of any Proceeding is to enforce Indemnitee’s rights to indemnification or advancement, of Expenses, including a Proceeding (or any part of any
Proceeding) initiated pursuant to Section 14 of this Agreement, (ii) the Board authorized the Proceeding (or any part of any Proceeding) or (iii) the Company provides the indemnification, in its sole discretion, pursuant to the powers
vested in the Company under Applicable Law. 

  
 -7- 

 Section 10. Advances of Expenses. 

(a) The Company will advance, to the fullest extent not prohibited by Applicable Law, the Expenses incurred by Indemnitee in connection with
any Proceeding (or any part of any Proceeding) not initiated by Indemnitee or any Proceeding (or any part of any Proceeding) initiated by Indemnitee if (i) the Proceeding or part of any Proceeding is to enforce Indemnitee’s rights to
obtain indemnification or advancement of Expenses from the Company or Enterprise, including a proceeding initiated pursuant to Section 14 or (ii) the Board authorized the Proceeding (or any part of any Proceeding) prior to its initiation.
The Company will advance the Expenses within thirty (30) days after the receipt by the Company of a written statement or statements requesting such advances from time to time, whether prior to or after final disposition of any Proceeding. 

(b) Advances will be unsecured and interest free. Indemnitee undertakes to repay the amounts advanced (without interest) to the extent that it
is ultimately determined that Indemnitee is not entitled to be indemnified by the Company. Thus Indemnitee qualifies for advances upon the execution and delivery of this Agreement to the Company. No other form of undertaking is required other than
the execution of this Agreement. The Company will make advances without regard to Indemnitee’s ability to repay the Expenses and without regard to Indemnitee’s ultimate entitlement to indemnification under the other provisions of this
Agreement. 
 Section 11. Procedure for Notification of Claim for Indemnification or Advancement. 

(a) Indemnitee will notify the Company in writing of any Proceeding with respect to which Indemnitee intends to seek indemnification or
advancement of Expenses hereunder as soon as reasonably practicable following the receipt by Indemnitee of written notice thereof. Indemnitee will include in the written notification to the Company a description of the nature of the Proceeding and
the facts underlying the Proceeding and provide such documentation and information as is reasonably available to Indemnitee and is reasonably necessary to determine whether and to what extent Indemnitee is entitled to indemnification following the
final disposition of such Proceeding. Indemnitee’s failure to notify the Company will not relieve the Company from any obligation it may have to Indemnitee under this Agreement, and any delay in so notifying the Company will not constitute a
waiver by Indemnitee of any rights under this Agreement. The Secretary of the Company will, promptly upon receipt of such a request for indemnification or advancement, advise the Board in writing that Indemnitee has requested indemnification or
advancement. 
 (b) The Company will be entitled to participate in the Proceeding at its own expense. 

Section 12. Procedure Upon Application for Indemnification. 

(a) Unless a Change in Control has occurred, subject to Section 13, the determination of Indemnitee’s entitlement to indemnification
will be made: 
 i. by a majority vote of the Disinterested Directors, even though less than a quorum of the Board; 

ii. by a committee of Disinterested Directors designated by a majority vote of the Disinterested Directors, even though less than a quorum of
the Board; 

  
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 iii. if there are no such Disinterested Directors or, if such Disinterested Directors so
direct, by written opinion provided by Independent Counsel selected by the Board; or 
 iv. if so directed by the Board, by a majority vote
of the stockholders of the Company. 
 (b) If a Change in Control has occurred, the determination of Indemnitee’s entitlement to
indemnification will be made by written opinion provided by Independent Counsel selected by Indemnitee (unless Indemnitee requests such selection be made by the Board). 

(c) The party selecting Independent Counsel pursuant to subsection (a)(iii) or (b) of this Section 12 will provide written notice of
the selection to the other party. The notified party may, within ten (10) days after receiving written notice of the selection of Independent Counsel, deliver to the selecting party a written objection to such selection; provided,
however, that such objection may be asserted only on the ground that the Independent Counsel so selected does not meet the requirements of “Independent Counsel” as defined in Section 2 of this Agreement, and the objection will
set forth with particularity the factual basis of such assertion. Absent a proper and timely objection, the person so selected will act as Independent Counsel. If such written objection is so made and substantiated, the Independent Counsel so
selected may not serve as Independent Counsel unless and until such objection is withdrawn or the Delaware Court has determined that such objection is without merit. If, within thirty (30) days after the later of submission by Indemnitee of a
written request for indemnification pursuant to Section 11(a) hereof and the final disposition of the Proceeding, Independent Counsel has not been selected or, if selected, any objection to has not been resolved, either the Company or
Indemnitee may petition the Delaware Court for the appointment as Independent Counsel of a person selected by such court or by such other person as such court designates. Upon the due commencement of any judicial proceeding or arbitration pursuant
to Section 14(a) of this Agreement, Independent Counsel will be discharged and relieved of any further responsibility in such capacity (subject to the applicable standards of professional conduct then prevailing). 

(d) Indemnitee will cooperate with the person, persons or entity making the determination with respect to Indemnitee’s entitlement to
indemnification, including providing to such person, persons or entity upon reasonable advance request any documentation or information which is not privileged or otherwise protected from disclosure and which is reasonably available to Indemnitee
and reasonably necessary to such determination. The Company will advance and pay any Expenses incurred by Indemnitee in so cooperating with the person, persons or entity making the indemnification determination irrespective of the determination as
to Indemnitee’s entitlement to indemnification and the Company hereby indemnifies and agrees to hold Indemnitee harmless therefrom. The Company promptly will advise Indemnitee in writing of the determination that Indemnitee is or is not
entitled to indemnification, including a description of any reason or basis for which indemnification has been denied and providing a copy of any written opinion provided to the Board by Independent Counsel. 

(e) If it is determined that Indemnitee is entitled to indemnification, the Company will make payment to Indemnitee within forty five
(45) days after such determination. 

  
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 Section 13. Presumptions and Effect of Certain Proceedings. 

(a) In making a determination with respect to entitlement to indemnification hereunder, the person or persons or entity making such
determination will, to the fullest extent not prohibited by law, presume Indemnitee is entitled to indemnification under this Agreement if Indemnitee has submitted a request for indemnification in accordance with Section 11(a) of this
Agreement, and the Company will, to the fullest extent not prohibited by law, have the burden of proof and burden of persuasion by clear and convincing evidence to overcome that presumption. Neither the failure of the Company (including by its
directors or Independent Counsel) to have made a determination prior to the commencement of any action pursuant to this Agreement that indemnification is proper in the circumstances because Indemnitee has met the applicable standard of conduct, nor
an actual determination by the Company (including by its directors or Independent Counsel) that Indemnitee has not met such applicable standard of conduct, will be a defense to the action or create a presumption that Indemnitee has not met the
applicable standard of conduct. 
 (b) If the determination of the Indemnitee’s entitlement to indemnification has not been made
pursuant to Section 12 within sixty (60) days after the later of (i) receipt by the Company of Indemnitee’s request for indemnification pursuant to Section 11(a), and (ii) the final disposition of the Proceeding for
which Indemnitee requested Indemnification (the “Determination Period”), the requisite determination of entitlement to indemnification will, to the fullest extent not prohibited by law, be deemed to have been made and Indemnitee will be
entitled to such indemnification, absent (i) a misstatement by Indemnitee of a material fact, or an omission of a material fact necessary to make Indemnitee’s statement not materially misleading, in connection with the request for
indemnification, or (ii) a prohibition of such indemnification under Applicable Law. The Determination Period may be extended for a reasonable time, not to exceed an additional thirty (30) days, if the person, persons or entity making the
determination with respect to entitlement to indemnification in good faith requires such additional time for the obtaining or evaluating of documentation and/or information relating thereto; and provided, further, the Determination Period may be
extended an additional fifteen (15) days if the determination of entitlement to indemnification is to be made by the stockholders pursuant to Section 12(a)(iv) of this Agreement. 

(c) The termination of any Proceeding or of any claim, issue or matter therein, by judgment, order, settlement or conviction, or upon a plea of
nolo contendere or its equivalent, will not (except as otherwise expressly provided in this Agreement) of itself adversely affect the right of Indemnitee to indemnification or create a presumption that Indemnitee did not act in good
faith and in a manner which Indemnitee reasonably believed to be in or not opposed to the best interests of the Company or, with respect to any criminal Proceeding, that Indemnitee had reasonable cause to believe that Indemnitee’s conduct was
unlawful. 
 (d) For purposes of any determination of good faith, Indemnitee will be deemed to have acted in good faith if Indemnitee acted
based on the records or books of account of the Company, its subsidiaries, or an Enterprise, including financial statements, or on information supplied to Indemnitee by the directors or officers of the Company, its subsidiaries, or an Enterprise in
the course of their duties, or on the advice of legal counsel for the Company, its subsidiaries, or an Enterprise or on information or records given or reports made to the Company, its subsidiaries or an Enterprise by an independent certified public
accountant or by an appraiser, financial advisor or other expert selected with reasonable care by or on behalf of the Company, its subsidiaries, or an Enterprise. Further, Indemnitee will be deemed to have acted in a manner “not

  
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opposed to the best interests of the Company,” as referred to in this Agreement if Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in the best interests
of the participants and beneficiaries of an employee benefit plan. The provisions of this Section 13(d) are not exclusive and do not limit in any way the other circumstances in which the Indemnitee may be deemed to have met the applicable
standard of conduct set forth in this Agreement. 
 (e) The knowledge and/or actions, or failure to act, of any director, officer, trustee,
partner, managing member, fiduciary, agent or employee of the Enterprise may not be imputed to Indemnitee for purposes of determining Indemnitee’s right to indemnification under this Agreement. 

Section 14. Remedies of Indemnitee. 

(a) Indemnitee may commence litigation against the Company in the Delaware Court to obtain indemnification or advancement of Expenses provided
by this Agreement in the event that (i) a determination is made pursuant to Section 12 of this Agreement that Indemnitee is not entitled to indemnification under this Agreement, (ii) the Company does not advance the full amount of
Expenses pursuant to Section 10 of this Agreement, (iii) the determination of entitlement to indemnification is not made pursuant to Section 12 of this Agreement within the Determination Period, (iv) the Company does not
indemnify Indemnitee pursuant to Section 5 or 6 or the second to last sentence of Section 12(d) of this Agreement within forty five (45) days after receipt by the Company of a written request therefor, (v) the Company does not
indemnify Indemnitee pursuant to Section 3, 4, 7, or 8 of this Agreement within forty five (45) days after a determination has been made that Indemnitee is entitled to indemnification, or (vi) in the event that the Company or any
other person takes or threatens to take any action to declare this Agreement void or unenforceable, or institutes any litigation or other action or Proceeding designed to deny, or to recover from, the Indemnitee the benefits provided or intended to
be provided to the Indemnitee hereunder. Indemnitee must commence such Proceeding seeking an adjudication or an award in arbitration within one hundred and eighty (180) days following the date on which Indemnitee first has the right to commence
such Proceeding pursuant to this Section 14(a); provided, however, that the foregoing clause does not apply in respect of a Proceeding brought by Indemnitee to enforce Indemnitee’s rights under Section 5 of this
Agreement. The Company will not oppose Indemnitee’s right to seek any such adjudication or award in arbitration. 
 (b) If a
determination is made pursuant to Section 12 of this Agreement that Indemnitee is not entitled to indemnification, any judicial proceeding or arbitration commenced pursuant to this Section 14 will be conducted in all respects as a de
novo trial, or arbitration, on the merits and Indemnitee may not be prejudiced by reason of that adverse determination. In any judicial proceeding or arbitration commenced pursuant to this Section 14 the Company will have the burden of
proving Indemnitee is not entitled to indemnification or advancement of Expenses, as the case may be, and will not introduce evidence of the determination made pursuant to Section 12 of this Agreement. 

(c) If a determination is made pursuant to Section 12 of this Agreement that Indemnitee is entitled to indemnification, the Company will
be bound by such determination in any judicial proceeding or arbitration commenced pursuant to this Section 14, absent (i) a misstatement by Indemnitee of a material fact, or an omission of a material fact necessary to make
Indemnitee’s statement not materially misleading, in connection with the request for indemnification, or (ii) a prohibition of such indemnification under Applicable Law. 

  
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 (d) The Company is, to the fullest extent not prohibited by law, precluded from asserting in
any judicial proceeding or arbitration commenced pursuant to this Section 14 that the procedures and presumptions of this Agreement are not valid, binding and enforceable and will stipulate in any such court or before any such arbitrator that
the Company is bound by all the provisions of this Agreement. 
 (e) It is the intent of the Company that, to the fullest extent permitted by
law, the Indemnitee not be required to incur legal fees or other Expenses associated with the interpretation, enforcement or defense of Indemnitee’s rights under this Agreement by litigation or otherwise because the cost and expense thereof
would substantially detract from the benefits intended to be extended to the Indemnitee hereunder. The Company, to the fullest extent permitted by law, will (within thirty (30) days after receipt by the Company of a written request therefor)
advance to Indemnitee such Expenses which are incurred by Indemnitee in connection with any action concerning this Agreement, Indemnitee’s right to indemnification or advancement of Expenses from the Company, or concerning any directors’
and officers’ liability insurance policies maintained by the Company, and will indemnify Indemnitee against any and all such Expenses unless the court has finally adjudged that each of the Indemnitee’s claims in such action were made in
bad faith or were frivolous or are prohibited by law. 
 Section 15. Non-exclusivity;
Survival of Rights; Insurance; Subrogation. 
 (a) The indemnification and advancement of Expenses provided by this Agreement are not
exclusive of any other rights to which Indemnitee may at any time be entitled under Applicable Law, the Certificate of Incorporation, the Bylaws, any agreement, a vote of stockholders or a resolution of directors, or otherwise. The indemnification
and advancement of Expenses provided by this Agreement may not be limited or restricted by any amendment, alteration or repeal of this Agreement in any way with respect to any action taken or omitted by Indemnitee in Indemnitee’s Corporate
Status occurring prior to any amendment, alteration or repeal of this Agreement. To the extent that a change in Delaware law, whether by statute or judicial decision, permits greater indemnification or advancement of Expenses than would be afforded
currently under the Bylaws, Certificate of Incorporation, or this Agreement, it is the intent of the parties hereto that Indemnitee enjoy by this Agreement the greater benefits so afforded by such change. No right or remedy herein conferred is
intended to be exclusive of any other right or remedy, and every other right and remedy is cumulative and in addition to every other right and remedy given hereunder or now or hereafter existing at law or in equity or otherwise. The assertion or
employment of any right or remedy hereunder, or otherwise, will not prevent the concurrent assertion or employment of any other right or remedy. 

(b) The Company hereby acknowledges that Indemnitee may have certain rights to indemnification, advancement of Expenses and/or insurance
provided by one or more other Persons with whom or which Indemnitee may be associated (including, without limitation, any Sponsor Entities). The relationship between the Company and such other Persons, other than an Enterprise, with respect to the
Indemnitee’s rights to indemnification, advancement of Expenses, and insurance is described by this subsection, subject to the provisions of subsection (d) of this Section 16 with respect to a Proceeding concerning Indemnitee’s
Corporate Status with an Enterprise. 

  
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 i. The Company hereby acknowledges and agrees: 

1) the Company is the indemnitor of first resort with respect to any request for indemnification or advancement of Expenses made pursuant to
this Agreement concerning any Proceeding; 
 2) the Company is primarily liable for all indemnification and indemnification or advancement
of Expenses obligations for any Proceeding, whether created by law, organizational or constituent documents, contract (including this Agreement) or otherwise; 

3) any obligation of any other Persons with whom or which Indemnitee may be associated (including, without limitation, any Sponsor Entities)
to indemnify Indemnitee and/or advance Expenses to Indemnitee in respect of any proceeding are secondary to the obligations of the Company’s obligations; and 

4) the Company will indemnify Indemnitee and advance Expenses to Indemnitee hereunder to the fullest extent provided herein without regard to
any rights Indemnitee may have against any other Person with whom or which Indemnitee may be associated (including, any Sponsor Entities) or insurer of any such Person. 

ii. The Company irrevocably waives, relinquishes and releases (A) any other Person with whom or which Indemnitee may be associated
(including, without limitation, any Sponsor Entities) from any claim of contribution, subrogation, reimbursement, exoneration or indemnification, or any other recovery of any kind in respect of amounts paid by the Company to Indemnitee pursuant to
this Agreement and (B) any right to participate in any claim or remedy of Indemnitee against any Person (including, without limitation, any Sponsor Entities), whether or not such claim, remedy or right arises in equity or under contract,
statute or common law, including, without limitation, the right to take or receive from any Person (including, without limitation, any Sponsor Entities), directly or indirectly, in cash or other property or by
set-off or in any other manner, payment or security on account of such claim, remedy or right. 

iii. In the event any other Person with whom or which Indemnitee may be associated (including, without limitation, any Sponsor Entities) or
their insurers advances or extinguishes any liability or loss for Indemnitee, the payor has a right of subrogation against the Company or its insurers for all amounts so paid which would otherwise be payable by the Company or its insurers under this
Agreement. In no event will payment by any other Person with whom or which Indemnitee may be associated (including, without limitation, any Sponsor Entities) or their insurers affect the obligations of the Company hereunder or shift primary
liability for the Company’s obligation to indemnify or advance of Expenses to any other Person with whom or which Indemnitee may be associated (including, without limitation, any Sponsor Entities). 

iv. Any indemnification or advancement of Expenses provided by any other Person with whom or which Indemnitee may be associated (including,
without limitation, any Sponsor Entities) is specifically in excess over the Company’s obligation to indemnify and advance Expenses or any valid and collectible insurance (including but not limited to any malpractice insurance or professional
errors and omissions insurance) provided by the Company. 

  
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 (c) The Company shall use its best efforts to obtain and thereafter, maintain an insurance
policy or policies providing liability insurance for directors, officers, employees, or agents of the Company, which policy or policies shall cover Indemnitee to the maximum extent of the coverage available for any such director, officer, employee
or agent under such policy or policies, including coverage in the event the Company does not or cannot, for any reason, indemnify or advance Expenses to Indemnitee as required by this Agreement. If, at the time of the receipt of a notice of a claim
pursuant to this Agreement, the Company has director and officer liability insurance in effect, the Company will give prompt notice of such claim or of the commencement of a Proceeding, as the case may be, to the insurers in accordance with the
procedures set forth in the respective policies. The Company will thereafter take all reasonably necessary or desirable action to cause such insurers to pay, on behalf of the Indemnitee, all amounts payable as a result of such Proceeding in
accordance with the terms of such policies. The obligation of such insurers to the Company and Indemnitee shall not be deemed reduced or impaired in any way by virtue of the provisions of this Agreement and nothing herein shall give such insurers
any rights against the Company or Indemnitee under or with respect to this Agreement, including but not limited to any right to be subrogated to the Company’s or Indemnitee’s rights hereunder, unless otherwise agreed to by the Company and
Indemnitee in writing. Indemnitee agrees to reasonably assist the Company efforts to cause the insurers to pay such amounts and will comply with the terms of such policies, including selection of approved panel counsel, if applicable. 

(d) The Company’s obligation to indemnify or advance Expenses hereunder to Indemnitee for any Proceeding concerning Indemnitee’s
Corporate Status with an Enterprise will be reduced by any amount Indemnitee has actually received as indemnification or advancement of Expenses from such Enterprise. The Company and Indemnitee intend that any such Enterprise (and its insurers) be
the indemnitor of first resort with respect to indemnification and advancement of Expenses for any Proceeding related to or arising from Indemnitee’s Corporate Status with such Enterprise. The Company’s obligation to indemnify and advance
Expenses to Indemnitee is secondary to the obligations the Enterprise or its insurers owe to Indemnitee. Indemnitee agrees to take all reasonably necessary and desirable action to obtain from an Enterprise indemnification and advancement of Expenses
for any Proceeding related to or arising from Indemnitee’s Corporate Status with such Enterprise. 
 (e) In the event of any payment
made by the Company under this Agreement, the Company will be subrogated to the extent of such payment to all of the rights of recovery of Indemnitee from any Enterprise or insurance carrier. Indemnitee will execute all papers required and take all
action necessary to secure such rights, including execution of such documents as are necessary to enable the Company to bring suit to enforce such rights. 

Section 16. Duration of Agreement. This Agreement continues until and terminates upon the later of: (a) ten (10) years after
the date that Indemnitee ceases to have a Corporate Status or (b) one (1) year after the final termination of any Proceeding then pending in respect of which Indemnitee is granted rights of indemnification or advancement of Expenses hereunder
and of any Proceeding commenced by Indemnitee pursuant to Section 14 of this Agreement relating thereto. The indemnification and advancement of Expenses rights provided by or granted pursuant to this

  
 -14- 

 
Agreement are binding upon and be enforceable by the parties hereto and their respective successors and assigns (including any direct or indirect successor by purchase, merger, consolidation or
otherwise to all or substantially all of the business or assets of the Company), continue as to an Indemnitee who has ceased to be a director, officer, employee or agent of the Company or of any other Enterprise, and inure to the benefit of
Indemnitee and Indemnitee’s spouse, assigns, heirs, devisees, executors and administrators and other legal representatives. 

Section 17. Severability. If any provision or provisions of this Agreement is held to be invalid, illegal or unenforceable for any
reason whatsoever: (a) the validity, legality and enforceability of the remaining provisions of this Agreement (including without limitation, each portion of any Section of this Agreement containing any such provision held to be invalid,
illegal or unenforceable, that is not itself invalid, illegal or unenforceable) will not in any way be affected or impaired thereby and remain enforceable to the fullest extent permitted by law; (b) such provision or provisions will be deemed
reformed to the extent necessary to conform to Applicable Law and to give the maximum effect to the intent of the parties hereto; and (c) to the fullest extent possible, the provisions of this Agreement (including, without limitation, each
portion of any Section of this Agreement containing any such provision held to be invalid, illegal or unenforceable, that is not itself invalid, illegal or unenforceable) will be construed so as to give effect to the intent manifested thereby. 

Section 18. Interpretation. Any ambiguity in the terms of this Agreement will be resolved in favor of Indemnitee and in a manner
to provide the maximum indemnification and advancement of Expenses permitted by law. The Company and Indemnitee intend that this Agreement provide to the fullest extent permitted by law for indemnification and advancement in excess of that expressly
provided, without limitation, by the Certificate of Incorporation, the Bylaws, vote of the Company stockholders or disinterested directors, or Applicable Law. 

Section 19. Enforcement. 

(a) The Company expressly confirms and agrees that it has entered into this Agreement and assumed the obligations imposed on it hereby in order
to induce Indemnitee to serve as a director or officer of the Company, and the Company acknowledges that Indemnitee is relying upon this Agreement in serving or continuing to serve as a director or officer of the Company. 

(b) This Agreement constitutes the entire agreement between the parties hereto with respect to the subject matter hereof and supersedes all
prior agreements and understandings, oral, written and implied, between the parties hereto with respect to the subject matter hereof; provided, however, that this Agreement is a supplement to and in furtherance of the Certificate of Incorporation,
the Bylaws and Applicable Law, and is not a substitute therefor, nor to diminish or abrogate any rights of Indemnitee thereunder. 

Section 20. Modification and Waiver. No supplement, modification or amendment of this Agreement is binding unless executed in
writing by the parties hereto. No waiver of any of the provisions of this Agreement will be deemed or constitutes a waiver of any other provisions of this Agreement nor will any waiver constitute a continuing waiver. 

  
 -15- 

 Section 21. Notice by Indemnitee. Indemnitee agrees promptly to notify the
Company in writing upon being served with any summons, citation, subpoena, complaint, indictment, information or other document relating to any Proceeding or matter which may be subject to indemnification or advancement of Expenses covered
hereunder. The failure of Indemnitee to so notify the Company does not relieve the Company of any obligation which it may have to the Indemnitee under this Agreement or otherwise. 

Section 22. Notices. All notices, requests, demands and other communications under this Agreement will be in writing and will be
deemed to have been duly given if (a) delivered by hand to the other party, (b) sent by reputable overnight courier to the other party or (c) sent by facsimile transmission or electronic mail, with receipt of oral confirmation that
such communication has been received: 
 (a) If to Indemnitee, at the address indicated on the signature page of this Agreement, or such
other address as Indemnitee provides to the Company. 
 (b) If to the Company to: 

EngageSmart, Inc. 
 Address: 30
Braintree Hill Office Park, Suite 101 
 Braintree, Massachusetts 02184 

Attention: Charles Kallenbach 

Email: ckallenbach@engagesmart.com 
 or to any
other address as may have been furnished to Indemnitee by the Company. 
 Section 23. Contribution. To the fullest extent
permissible under Applicable Law, if the indemnification provided for in this Agreement is unavailable to Indemnitee for any reason whatsoever, the Company, in lieu of indemnifying Indemnitee, will contribute to the amount incurred by Indemnitee,
whether for judgments, fines, penalties, excise taxes, amounts paid or to be paid in settlement and/or for Expenses, in connection with any claim relating to an indemnifiable event under this Agreement, in such proportion as is deemed fair and
reasonable in light of all of the circumstances of such Proceeding in order to reflect (i) the relative benefits received by the Company and Indemnitee as a result of the event(s) and/or transaction(s) giving cause to such Proceeding; and/or
(ii) the relative fault of the Company (and its directors, officers, employees and agents, other than the Indemnitee) and Indemnitee in connection with such event(s) and/or transaction(s). 

Section 24. Applicable Law and Consent to Jurisdiction. This Agreement and the legal relations among the parties are governed by,
and construed and enforced in accordance with, the laws of the State of Delaware, without regard to its conflict of laws rules. Except with respect to any arbitration commenced by Indemnitee pursuant to Section 14(a) of this Agreement, the
Company and Indemnitee hereby irrevocably and unconditionally (i) agree that any action or Proceeding arising out of or in connection with this Agreement may be brought only in the Delaware Court and not in any other state or federal court in
the United States of America or any court in any other country, (ii) consent to submit to the exclusive jurisdiction of the Delaware Court for purposes of any action or Proceeding arising out of or in connection with this Agreement,

  
 -16- 

 
(iii) waive any objection to the laying of venue of any such action or Proceeding in the Delaware Court, and (iv) waive, and agree not to plead or to make, any claim that any such action or
Proceeding brought in the Delaware Court has been brought in an improper or inconvenient forum. 
 Section 25. Identical
Counterparts. This Agreement may be executed in one or more counterparts, each of which will for all purposes be deemed to be an original but all of which together constitutes one and the same Agreement. Only one such counterpart signed by the
party against whom enforceability is sought needs to be produced to evidence the existence of this Agreement. 
 Section 26. Company
Position. The Company shall be precluded from asserting, in any Proceeding brought for purposes of establishing, enforcing or interpreting any right to indemnification under this Agreement, that the procedures and presumptions of this Agreement
are not valid, binding and enforceable and shall stipulate in any such court that the Company is bound by all the provisions of this Agreement and is precluded from making any assertion to the contrary. 

Section 27. Headings. The headings of this Agreement are inserted for convenience only and do not constitute part of this
Agreement or affect the construction thereof. 
 [Signature page follows] 

  
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 IN WITNESS WHEREOF, the parties have caused this Agreement to be signed as of the day and
year first above written. 
  

			
	ENGAGESMART, INC.	  	INDEMNITEE
		
	By:                                     
                               	  	                                      
                                         
 
	Name:	  	Name:
	Office:	  	Address:                                     
                             
		  	                                      
                                         
 
		  	                                      
                                         
 

  
 -18-

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