Document:

Employment Agreement

 Exhibit 10.1 
 EMPLOYMENT AGREEMENT 
 THIS EMPLOYMENT AGREEMENT (“Agreement”) is dated as of
April 10, 2006, and made and entered into by and between The Wet Seal, Inc., a Delaware corporation (the “Company”) and Gary White (the “Executive”). 
 WHEREAS, the Company desires to employ Executive as Chief Operating Officer and Executive desires to be so employed; and 
 WHEREAS, the Company and Executive (collectively, the “Parties”) desire their employment relationship to be governed by the terms set forth
below. 
 THEREFORE, the Parties agree as follows: 
  

	 	1.	EMPLOYMENT 

 The Company hereby
employs Executive and Executive hereby accepts employment upon the terms and conditions set forth below. 
  

	 	2.	TERM 

 The term of this Agreement
shall begin on April 2, 2006 (the “Effective Date”) and end on April 1, 2009 (the “Term”). 
  

	 	3.	COMPENSATION 

 3.1 Base
Compensation. For the services to be rendered by Executive under this Agreement, Executive shall be entitled to receive, commencing as of the Effective Date, salary at the annual rate of Four Hundred and Fifty Thousand Dollars ($450,000)
(“Base Compensation”) payable in twenty-six (26) substantially equal installments per year. The Base Compensation shall be reviewed annually for possible increase by the Company’s Board of Directors (“Board”).

 3.2 Annual Bonus Compensation. Provided that Executive is employed as of the end of each of the Company’s
respective bonus periods, Executive shall be eligible to receive bonus compensation targeted at 50% of his Base Compensation. The maximum bonus opportunity shall be up to 100% of his Base Compensation. 40% of the bonus will be based on Spring
and 60% will be based on Fall operating income results for the Company as a whole. Executive shall not be eligible for a bonus under this provision if he is not employed as of the end of the period for which the bonus is awarded. Any bonus under
this provision shall be paid no later than the end of March for Fall bonus payment and the end of August for Spring bonus payment. For any period, the Company reserves the right to change the operating metric(s) for purposes of measuring the bonus
earned. 
 3.3 Options. 
 (a) On March 28, 2005, pursuant to and subject to the terms of the Company’s stock option plan(s), Executive was granted non-qualified stock options to purchase 

  

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sixty thousand (60,000) shares of common stock of the Company. These options vested or shall vest in three equal installments over three (3) years,
on the first, second and third anniversaries of the March 28, 2005 grant. Additionally, subject to the approval of the Board, pursuant to and subject to the terms of the Company’s stock option plan(s), Executive shall be granted
non-qualified stock options to purchase an additional one hundred and fifty thousand (150,000) shares of common stock of the Company. These options shall vest in three equal installments over three (3) years, on the first, second and third
anniversaries of the grant. With respect to each of the foregoing grants, the exercise price shall be set in accordance with the terms of the plan under which such options were or are granted and shall be subject to a written option agreement in a
form acceptable to the Company. Should Executive’s employment cease for any reason prior to any vesting date, any granted but not yet vested Stock Options shall be forfeited. The Stock Options shall be reviewed annually for possible increase by
the Company’s Board of Directors (“Board”). 
 3.4 Restricted Grant. On March 28, 2005, Executive
was granted, in the aggregate, 200,000 shared of Restricted Stock in The Wet Seal, Inc., which award was and is subject to the conditions and restrictions set forth in The Wet Seal, Inc. 2005 Stock Incentive Plan (“The Plan”). Such
Restricted Stock was granted in two equal installments of 100,000 shares each (“Tranche 1” and “Tranche 2”) as follows: 
 (a) Tranche 1 vested or shall vest on March 28, 2006, the one year anniversary of this grant, provided that the weighted average closing price of the Company’s Stock for any trailing 20 trading days (the
“20-Day Average”) during the one-year period following this grant equals or exceeds $3.50 per share. 
 (b) On
March 28, 2007, the second year anniversary of this grant, Tranche 2 may vest in two equal installments as follows: (i) 50,000 shares shall vest if the 20-Day Average at any time after the second year anniversary of the grant reaches or
exceeds $4.00 per share, and (ii) 50,000 shares shall vest if the 20-Day Average at any time after the second year anniversary of the grant reaches or exceeds $4.50 per share. 
 If any of the shares of Restricted Stock awarded on March 28, 2005 have not vested by March 28, 2008, such shares of Restricted Stock shall
automatically be forfeited without the payment of any consideration to Executive. Should Executive’s employment cease for any reason prior to any vesting date, any granted but not yet vested Restricted Stock shall be forfeited. The Restricted
Stock Grants shall be reviewed annually for possible increase by the Company’s Board of Directors (“Board”). 
 3.5 Benefits. Executive shall be entitled to participate in all pension, medical, dental, vision, life insurance, disability and other benefit or insurance plans established by the Company and made available to other executives at
his level, in accordance with the terms of such plans that are or may be in effect during the Term. 
 3.6 Vacation and
Other Benefits. Executive shall be entitled to three weeks vacation per year in accordance with the Company’s vacation policy that is or may be in effect during the Term. 
  

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 3.7 Expense Reimbursement Executive shall be reimbursed for reasonable business
expenses actually incurred, in accordance with the Company’s expense reimbursement policy that is or may be in effect during the Term. 
  

	 	4.	POSITION AND DUTIES 

 4.1
Position. Executive shall serve as Chief Operating Officer of the Company and shall report to the Company’s Chief Executive Officer. Executive shall be responsible for the management of the following departments of the Company: Arden B
Field and Operations, Wet Seal Field and Operations, Construction, Real Estate, Purchasing and Travel. Executive’s position is considered a 16(b) officer of the Company and subject to all insider trading, blackout periods and fiduciary
responsibilities associated with such. 
 4.2 Devotion of Time and Effort. Executive shall use his good faith best
efforts and judgment (a) in performing Executive’s duties required hereunder and (b) to act in the best interests of the Company. Executive shall work exclusively for the Company during the Term and shall devote such time, attention
and energies to the business of the Company as are reasonably necessary to satisfy Executive’s required responsibilities and duties hereunder. 
 4.3 Compliance With Policies. Executive shall observe all Company policies and all reasonable rules and regulations adopted by Company in connection with the conduct of its business, and shall render services
in a competent, conscientious and professional manner and as instructed by Company in all matters, including those involving artistic taste and judgment. 
  

	 	5.	TERMINATION 

 5.1 Due to Death or
Disability. If Executive dies during the Term, Executive’s employment and this Agreement shall terminate as of the date of his death. The Company also may terminate Executive if he becomes “disabled,” as defined below, upon
written notice to Executive, unless prohibited by law. For purposes of this Agreement, the term “Disabled” shall mean having a physical or mental incapacity as a result of which Executive becomes unable to continue the proper performance
of Executive’s duties hereunder for six (6) consecutive calendar months or for shorter periods aggregating one hundred eighty (180) business days in any twelve (12) month period, or, if this provision is inconsistent with any
applicable law, for such period or periods as permitted by law. 
 5.2 By the Company Without “Cause.” The
Company may terminate Executive’s employment without “Cause” (as hereinafter defined) at any time following the Effective Date, subject only to compliance by the Company with the severance requirements set forth in Section 5.5
below. 
 5.3 By the Company for “Cause.” The Company may terminate Executive’s employment for
“Cause” at any time. For purposes of this Agreement, “Cause” shall mean: 
 (a) Executive’s
conviction of, or plea of nolo contendere to, any felony or any crime involving the Company; 
  

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 (b) Executive’s commission of any act of theft, embezzlement or misappropriation
against the Company; 
 (c) The gross neglect, malfeasance or nonfeasance of Executive in the performance of the services
contemplated hereunder, when such conduct causes or has the likelihood of causing material economic harm to the Company; 
 (d) A material breach of this Agreement by Executive; 
 (e) Any willful misconduct or unethical behavior related to
Executive’s duties hereunder or insubordination by Executive; 
 (f) The sexual, or other harassment by Executive of any
employee, independent contractor or customer of the Company; and/or 
 (g) Executive’s use of illegal drugs or his abuse
of alcohol or legally prescribed drugs. 
 5.4 By Executive For “Good Reason.” Executive may terminate his
employment only for Good Reason as defined below. In the event Executive seeks to terminate his employment for Good Reason, Executive shall provide thirty (30) days written notice to the Company describing the claimed event or circumstance
constituting Good Reason and setting forth Executive’s intention to terminate his employment with the Company. In all cases, the Company shall have the opportunity to cure any Good Reason identified by Executive within thirty (30) days of
the Company’s receipt of the written notice from Executive. For purposes of this Agreement, “Good Reason” shall mean: 
 (a) The Company’s material beach of any of its obligations hereunder; 
 (b) Relocating Executive’s place
of work, or the executive offices of the Company, to a location other than in the County of Orange or the County of Los Angeles, State of California, without Executive’s written consent; or 
 (c) A material reduction, without cause, in Executive’s title, responsibilities or duties. 
 5.5 Termination Payments and Benefits: 
 (a) Earnings and Benefits Upon Termination. In the event that Executive’s employment is terminated pursuant to Sections 5.1
through 5.4, on or about the date of such termination (“Termination Date”), Executive (or his estate) shall receive payment as provided in this Agreement for all compensation, unreimbursed expenses incurred and other employee benefits
accrued through the Termination Date. In addition, as of the Termination Date, Executive shall be eligible to continue his group medical benefits, at his sole expense, in accordance with and subject to applicable law (“COBRA”). 

(b) Severance. Only in the event that Executive’s employment is terminated by the Company without “Cause”
pursuant to Section 5.2 or there is a “Change of 

  

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Control” as defined below, and subject to subpart (c) below, Executive shall be eligible to receive severance pay in an amount equal to one
years’ Base Compensation. Severance payments for this one year period (the “Severance Period”) shall be made in bi-weekly installments with the first payment commencing on the latter of the first regular pay date after the Termination
Date or the tenth (10th) day after execution of the release described in subpart (c) below. Except as provided in this Section 5.5, Executive shall not be entitled to severance or any other payments in connection with his employment
and/or the termination thereof, and shall have no further right to receive compensation or other consideration from the Company or have any other remedy whatsoever against the Company, as a result of the termination of this Agreement or the
termination of his employment. 
 For purposes of this Agreement, “Change of Control” means the sale of all or
substantially all of the assets of the Company, or the sale or other transfer of more than fifty percent (50%) of the equity ownership interests of the Company, as a result of which either (a) there is a substantial change in your duties
or (b) your employment is terminated. 
 (c) Separation Agreement and General Release. To be eligible to receive
severance pay under this Section 5.5, Executive must execute and deliver (and not revoke, if a revocation period is required by law) a separation agreement, in a form acceptable to the Company and containing all provisions required by the
Company, including but not limited to (i) a general release by Executive of any and all claims against the Company and any of its parents, subsidiaries, affiliates, shareholders, members, partners, investors, officers, directors, agents and
employees (ii) a provision reducing Executive’s severance pay by any income earned by Executive, whether as an employee, independent contractor or otherwise, for services performed by Executive, during the Severance Period; (iii) a
confidentiality provision prohibiting disclosure by Executive; (iv) an arbitration provision; (v) a provision prohibiting disparagement of the Company by Executive; and (vi) a non admission of liability by the Company provision.

  

	 	6.	NON-SOLICITATION, NON-COMPETITION 

 Executive acknowledges that by virtue of his prior positions, including Executive’s position as Executive Vice President, Store Operations, Wet Seal Division and Executive’s employment hereunder, he will have advantageous
familiarity with and knowledge about the Company and will be instrumental in establishing and maintaining goodwill between the Company and its customers, which goodwill is the property of the Company. Therefore, Executive agrees as follows:

 (a) During the Term of this Agreement, Executive will not engage (either directly or indirectly, as shareholder, partner,
officer, director, consultant, employee or otherwise) in any enterprise, nor perform any services of any kind whatsoever for or provide any financial assistance to any enterprise, in the specialty retail clothing business other than through the
Company or its subsidiaries and their successors; provided, however, that this restriction shall not apply following the termination of Executive’s employment prior to the end of the Term pursuant to, and in accordance with, Sections 5.1
through 5.4; 
 (b) During the Term of this Agreement, and for a period of one year following the cessation of
Executive’s employment (whether such employment ends at the end of the Term 

  

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or as a result of the termination of this Agreement pursuant to Sections 5.1, 5.2, 5.3 or 5.4), Executive will not, either for himself or for any other
person or entity, directly or indirectly (i) solicit, induce, recruit or encourage any of the Company’s employees to terminate their relationship with the Company, and/or (ii) attempt to solicit, induce, recruit or encourage any of
the Company’s employees to terminate their relationship with the Company. 
 (c) During the Term of this Agreement,
except within the final one hundred twenty (120) days of the Term, Executive shall not seek, or negotiate for, employment other than with the Company; provided, however, that this restriction shall not apply following the termination of
Executive’s employment prior to the end of the Term pursuant to, and in accordance with, Sections 5.1, 5.2, 5.3 or 5.4. 
 (d) Executive acknowledges that any violation of any provision of this Section 6 by him will cause irreparable damages to the Company, that such damages will be incapable of precise measurement and that, as a result, the Company will
not have an adequate remedy at law to redress the harm which such violations will cause. Therefore, in the event of any violation of any provision of this Section 6 by him, Executive agrees that the Company will be entitled to injunctive relief
including, but not limited to, temporary and/or permanent restraining orders to restrain any violation of this Section 6 by Executive. 
 (e) It is the desire and intent of the Parties that the provisions of this Section 6 shall be enforced to the fullest extent permissible under the laws and public policies applied in each jurisdiction in which
enforcement is sought. Accordingly, if any portion of this Section 6 shall be adjudicated to be invalid or unenforceable, this Section 6 shall be deemed amended either to conform to such restrictions as the court or arbitrator may allow,
or to delete therefrom or reform the portion thus adjudicated to be invalid and unenforceable, such deletion or reformation to apply only with respect to the operation of this Section 6 in the particular jurisdiction in which such adjudication
is made. It is expressly agreed that the arbitrator in any arbitration hereunder shall have the authority to modify this Section 6 if necessary to render it enforceable, in such manner as to preserve as much as possible the Parties’
original intentions, as expressed herein, with respect to the scope hereof. 
  

	 	7.	TRADE SECRETS 

 7.1 Executive
specifically agrees that he will not, at my time, whether during or subsequent to the Term, in any fashion, form or manner, except in furtherance of Executive’s duties at the Company or with the specific written consent of the Company, either
directly or indirectly use or divulge, disclose or communicate to any person, in any manner whatsoever, any confidential information of any kind, nature or description concerning any matters affecting or relating to the business of the Company (the
“Proprietary Information”), including (i) all information, formulae, compilations, software programs (including object codes and source codes), devices, methods, techniques, drawings, plans, experimental and research work, inventions,
patterns, processes and know-how, whether or not patentable, and whether or not at a commercial stage related to the Company or any subsidiary thereof (ii) buying habits or practices of any of its customers, (iii) the Company’s
marketing methods and related data, (iv) the Company’s costs of materials, (v) the prices it obtains or has obtained or at which it sells or has sold its products or services, (vi) lists or other written records used in the
Company’s business, 

  

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(vii) compensation paid to employees and other terms of employment, or (viii) any other confidential information of, about or concerning the business of
the Company, its manner of operation, or other confidential data of any kind, nature or description (excluding any information that is or becomes publicly known or available for use through no fault of Executive or as directed by Court order). The
Parties hereto stipulate that as between them, Proprietary Information constitutes trade secrets that derive independent economic value, actual or potential, from not being generally known to the public or to other Persons who can obtain economic
value from its disclosure or use and that Proprietary Information is the subject of efforts which are reasonable under the circumstances to maintain its secrecy and of which this Section 7.1. is an example, and that any breach of this
Section 7.1 shall be a material breach of this Agreement. All Proprietary Information shall be and remain the Company’s sole property. 
 7.2 Executive agrees to keep confidential and not to use or divulge except in furtherance of Executive’s duties at the Company any confidential or proprietary information of any customer of the Company to which
Executive may obtain access during the Term. Executive acknowledges and agrees that a breach of this Section 7.2 shall be a material breach of this Agreement. 
  

	 	8.	INVENTIONS 

 8.1 Executive agrees to
disclose promptly to the Company any and all concepts, designs, inventions, discoveries and improvements related to the Company’s business (collectively, “Inventions”) that Executive may conceive, discover or make from the beginning
of Executive’s employment with Company until the termination thereof; whether such is made solely or jointly with others, whether or not patentable, of which the conception or making involves the use of the Company’s time, facilities,
equipment or personnel. 
 8.2 Executive agrees to assign, and does hereby assign, to the Company (or its nominee)
Executive’s right, title and interest in and to any and all Inventions that Executive may conceive, discover or make, either solely or jointly with others, patentable or unpatentable, from the beginning of Executive’s employment with the
Company until the termination thereof. 
 8.3 Executive agrees to sign at the request of the Company any instrument necessary
for the filing and prosecution of patent applications in the United States and elsewhere, including divisional, continuation, revival, renewal or reissue applications, covering any Inventions and all instruments necessary to vest title to such
Inventions in the Company (or its nominee). Executive further agrees to cooperate and assist the Company in preparing, filing and prosecuting any and all such patent applications and in pursuing or defending any litigation upon inventions covered
hereby. The Company shall bear all expenses involved in the prosecution of such patent applications it desires to have filed. Executive agrees to sign at the request of the Company any and all instruments necessary to vest title in the Company (or
its nominee) to any specific patent application prepared by the Company and covering Inventions which Executive has agreed to assign to the Company (or its nominee) pursuant to Section 8.2 above. 
 8.4 The provisions of Sections 8.2 and 8.3 do not apply to any invention which qualifies fully under the provisions of Section 2870
of the California Labor Code, which provides in substance that provisions in an employment agreement providing that an employee 

  

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shall assign or offer to assign rights in an invention to his or her employer do not apply to an invention for which no equipment, supplies, facilities, or
trade secret information of the employer was used and which was developed entirely on the employee’s own time, except for those inventions that either (a) relate, at the time of conception or reduction to practice of the invention:
(i) to the business of the employer or (ii) to the employer’s actual or demonstrably anticipated research or development, or (b) result from any work performed by the employee for the employer. 
  

	 	9.	SHOP RIGHTS 

 The Company shall also
have a perpetual, royalty-free, non-exclusive right to use in its business, and to make, use, license and sell products, processes and/or services derived from any inventions, discoveries, designs, improvements, concepts, ideas, works of authorship,
whether patentable or not, including processes, methods, formulae, techniques or know-how related thereto, that are not within the scope of “Inventions” as defined above, but which are conceived or made by Executive during regular working
hours or with the use of the facilities, materials or personnel of the Company. 
  

	 	10.	COPYRIGHT 

 Executive agrees that
any work prepared for the Company that is eligible for copyright protection under any U.S. or foreign law shall be a work made for hire and ownership of all copyrights (including all renewals and extensions therein) shall vest in the Company. In the
event any such work is deemed not to be a work made for hire for any reason, Executive hereby irrevocably grants, transfers and assigns all right, title and interest in such work and all copyrights in such work and all renewals and extensions
thereof to the Company, and agrees to provide all assistance reasonably requested by the Company in the establishment, preservation and enforcement of its copyright in such work, such assistance to be provided at the Company’s expense but
without any additional compensation to Executive. Executive agrees to and does hereby irrevocably waive all moral rights with respect to the work developed or produced hereunder, including any and all rights of identification of authorship and any
and all rights of approval, restriction or limitation on use or subsequent modifications. 
  

	 	11.	EXECUTIVE’S DUTIES ON TERMINATION 

 Upon termination of him employment, Executive will return immediately to the Company all of the Company’s property in Executive’s possession or control, including, but not limited to, phone cards, credit cards, reports,
Proprietary Information, software, keys, files, data, customer lists, equipment, and all other tangible and intangible property belonging to the Company or relating to Executive’s employment with the Company. 
  

	 	12.	THE COMPANY’S REPRESENTATIONS 

 The Company hereby represents and warrants that (a) it has the right to enter into this Agreement and to incur the obligations incurred by it herein, (b) this Agreement has been duly and validly authorized by the Company, and
(c) the provisions of this Agreement do not violate any other contracts or agreements to which it is a party and that would adversely affect its ability to perform its obligation hereunder. 
  

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	 	13.	EXECUTIVE’S REPRESENTATIONS 

 Executive hereby represents and warrants that (a) he has the right to enter into this Agreement and to grant the rights granted by him herein and (b) the provisions of this Agreement do not violate any other contracts or
agreements to which he is a party and that would adversely affect his ability to perform his obligation hereunder. 
  

	 	14.	GENERAL PROVISIONS 

 14.1
Assignment, Binding Effect. Neither the Company nor Executive may assign, delegate or otherwise transfer this Agreement or any of their respective rights or obligations hereunder without the prior written consent of the other party, except
that the Company may assign this Agreement to its successors (through acquisition, merger, reorganization or otherwise), and affiliate, parent or subsidiary corporations. Any attempted prohibited assignment or delegation shall be void. This
Agreement shall be binding upon and inure to the benefit of any permitted successors or assigns of the Parties and the heirs, executors, administrators and/or personal representatives of Executive. 
 14.2 Notices. All notices, requests, demands and other communications that are required or may be given under this Agreement shall
be in writing and shall be deemed to have been duly given when received if personally delivered; when transmitted if transmitted by telecopy, electronic or digital transmission method with electronic confirmation of receipt; the day after it is
sent, if sent for next-day delivery to a domestic address by recognized overnight delivery service (e.g., FedEx); and upon receipt, if sent by certified or registered mail, return receipt requested. In each case notice shall be sent to: 

If to the Company 
 Ms. Pam O’Connor 
 Senior Vice President, Human 
 Resources 
 The Wet Seal, Inc. 

26972 Burbank 
 Foothill Ranch, CA 92610

 Facsimile No.: (949) 699 4722 
 If to Executive: 
 Gary White 
 Chief Operating Officer 
 The Wet Seal, Inc. 
 26972 Burbank 
 Foothill Ranch, CA 92610

 Any party may change its address for the purpose of this Notice provision by giving the other party written notice of its
new address in the manner set forth above. 
  

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 14.3 Entire Agreement. This Agreement constitutes the entire agreement of the
Parties, and supersedes all prior agreements, including the March 28, 2005 letter agreement between the Parties. 
 14.4
Amendments; Waivers. This Agreement may be amended or modified, and any of the terms and covenants may be waived, only by a written instrument executed by the Parties hereto, or, in the case of a waiver, by the party waiving compliance. Any
waiver by any party in any one or more instances of any term or covenant contained in this Agreement shall neither be deemed to be nor construed as a further or continuing waiver of any such term or covenant of this Agreement. 
 14.5 Provisions Severable. In case any one or more provisions of this Agreement shall be invalid, illegal or unenforceable, in any
respect, the validity, legality and enforceability of the remaining provisions contained herein shall not, in any way, be affected or impaired thereby. If any provision hereof is determined by any court of competent jurisdiction or an arbitrator to
be invalid or unenforceable by reason of such provision extending the covenants and agreements contained herein for too great a period of time or over too great a geographical area, or being too extensive in any other respect, such provision shall
be interpreted to extend only over the maximum period of time and geographical area, and to the maximum extent in all other respects, as to which it is valid and enforceable, all as determined by such court or such arbitrator. 
 14.6 Governing Law. This Agreement shall be construed, performed and enforced in accordance with, and governed by the laws of the
State of California without giving effect to the principles of conflict of laws thereof. 
 14.7 Counterparts. This
Agreement may be executed in one or more counterparts and delivered by facsimile, each of which shall. be deemed an original, but all of which shall together constitute the same instrument. 
 14.8 Survival. Sections 6 through 16 shall survive the termination or expiration of this Agreement. 
  

	 	15.	SERVICES UNIQUE 

 The services to be
performed by Executive pursuant to this Agreement are of a special, unique, unusual, extraordinary and intellectual character which gives them a peculiar value, the loss of which cannot be reasonably or adequately compensated by damages in an action
at law. Company may seek, but shall not be limited to, equitable relief, by injunction or otherwise, in the event of a default by Executive. 
  

	 	16.	ARBITRATION 

 In recognition of the
fact that differences may arise between Executive and the Company relating to certain aspects of Executive’s employment or the termination of Executive’s employment, and in recognition of the fact that resolution of any differences in the
courts is rarely timely or cost effective for either party, both the Company and Executive mutually agree 

  

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to arbitrate disputes under the following terms and conditions in order to establish and gain the benefits of a speedy, impartial and cost-effective dispute
resolution procedure. 
 16.1 Except as set forth in subparagraph 16.5, below, any dispute arising out of or in any way
related to Executive’s employment with the Company, will be decided exclusively by final and binding arbitration, in Orange County, California, pursuant to the procedures required by California law, including the California Arbitration Act,
California Code of Civil Procedure §§ 1281, et seq. and governing case law including Armendariz v. Foundation Health Psychcare Servs., Inc., 24 Cal.4th 83 (2000). The Claims covered include, but are not limited to, claims for wages
or other compensation due; claims for breach of any contract or covenant, express or implied; tort claims; claims for discrimination, including but not limited to discrimination based on race, sex, sexual orientation, religion, national origin, age,
marital status, handicap, disability or medical condition or harassment on any of the foregoing bases; claims for benefits, except as excluded herein; and claims for violation of any federal, state or other governmental constitution, statute,
ordinance, regulation, or public policy. This agreement to arbitrate disputes shall not be deemed to apply to a dispute if an agreement to arbitrate such a dispute is prohibited by law. 
 16.2 The arbitrator may award any form of remedy or relief (including injunctive relief) that would otherwise be available in court. Any
award pursuant to said arbitration shall be accompanied by a written opinion of the arbitrator setting forth the reason for the award. The award rendered by the arbitrator shall be conclusive and binding upon the Parties hereto, and judgment upon
the award may be entered, and enforcement may be sought in, any court of competent jurisdiction. To the extent not inconsistent with applicable laws, the Arbitrator will have the authority to hear and grant motions. 
 16.3 Except as required under governing law, including Armendariz v. Foundation Health Psychcare Servs., Inc., 24 Cal.4th 83
(2000), each party shall pay its own expenses of arbitration and the expenses of the arbitrator (including compensation) shall be borne equally by the Parties. 
 16.4 EXECUTIVE AND THE COMPANY UNDERSTAND THAT, ABSENT THIS AGREEMENT, EXECUTIVE AND THE COMPANY WOULD HAVE THE RIGHT TO SUE EACH OTHER IN
COURT, AND THE RIGHT TO A JURY TRIAL, BUT, BY THIS AGREEMENT, GIVE UP THAT RIGHT AND AGREE TO RESOLVE BY ARBITRATION ANY AND ALL GRIEVANCES DIRECTLY OR INDIRECTLY RELATED TO THIS AGREEMENT, EXECUTIVE’S EMPLOYMENT OR THE TERMINATION THEREOF.

 16.5 Notwithstanding the above, Executive or the Company shall be entitled to seek injunctive or other equitable,
provisional relief from a court of competent jurisdiction in Orange County, California upon a showing that any potential arbitration award would be rendered ineffectual without such relief. However, if any party seeks or obtains such injunctive
relief, the merits of the dispute and/or determination of any appropriate remedy (other than equitable, provisional relief) shall be resolved in accordance with this Agreement. 
  

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 16.6 In the event that any of the foregoing arbitration provisions is held to be
unenforceable, such provision shall be deemed stricken and the remainder shall be fully enforceable. 
 16.7 This agreement to
arbitrate disputes shall apply to disputes involving the Company as well as the Company’s parents, affiliates, subsidiaries, successors, assigns, officers, directors, shareholders, employees and agents. Any controversy regarding whether a
particular dispute is subject to arbitration shall be decided by the arbitrator. 
 IN WITNESS WHEREOF, the Parties hereto have executed this
Agreement effective as of the date first written above. 
  

			
	 THE WET SEAL, INC.

		
	By:	 	 /s/ Joel Waller

	 Title:
	 	 C.E.O.

	
	 GARY WHITE

	
	 /s/ Gary White 

	 Gary White

  

 12Employment Agreement

 Exhibit 10.1 
 SupportSoft, Inc. 
 April 6, 2006 
 Mr. Josh Pickus 
 Dear Josh: 
 SupportSoft, Inc. (the “Company”) is pleased to offer you employment on the
following terms: 
 Position. Commencing April 6, 2006 (the “Employment Date”) you will be employed as President
and Chief Executive Officer, reporting only to the Board of Directors. You will be employed at the Company’s headquarters in Redwood City, California. By signing this letter, you confirm to the Company that you have no contractual commitments
or other legal obligations that would prohibit you from performing your duties for the Company. 
 Board Membership. You will be
elected to serve as a member of the Board of Directors of the Company, concurrent with the Employment Date. All directors are subject to election and removal by the shareholders of the Company in accordance with its by-laws and Delaware law.

 Cash Compensation. The Company will pay you a starting salary at the rate of $350,000 per year. In addition, you will be eligible
to be considered for an incentive bonus for each fiscal year of the Company, including the initial fiscal year of your employment with the Company. Bonuses will be earned based on satisfaction of criteria established by the Company’s Board of
Directors within the first ninety (90) days of the fiscal year (and in the case of the first fiscal year of your employment with the Company, within ninety (90) days of your Employment Date). Such criteria shall be based 100% on
“management by objective” (MBO) criteria established and agreed to by you and the Company’s Compensation Committee (the “Compensation Committee”). Your target bonus for fiscal year 2006 will be equal to $300,000. You
may be awarded an incentive bonus in excess of the target bonus based on your performance, as determined in the sole discretion of the Compensation Committee. The bonus for a fiscal year will be paid within 2-1/2 months after the Company’s
books for that year have been closed and will be earned by you only if you are employed by the Company on the last day of the fiscal year. The determinations of the Compensation Committee with respect to your bonus will be final and binding.
Following fiscal year 2006, your base salary and target bonus will be reviewed annually by the Compensation Committee. 
 Employee
Benefits. As a regular employee of the Company, you will also be eligible to receive all employee benefits, including health care (medical, vision, dental, hospital) and welfare insurance (life, long term disability, short term disability),
eligibility to participate in the company’s employee stock purchase plan and 401k plan, and vacation (paid time off) of 20 days per annum. You should note that the Company reserves the right to modify compensation and benefits from
time to time, as it deems necessary. The Company will reimburse you for ordinary and necessary business expenses you incur in connection with the performance of your duties on behalf of the Company in accordance with the Company’s normal
procedures, as they may be amended from time to time. 

 Stock Options. You will be granted an option to purchase 1,300,000 shares of the Company’s
Common Stock (the “Standard Grant”) on your Employment Date. The exercise price per share will be equal to the Fair Market Value, as defined in the Company’s 2000 Omnibus Equity Incentive Plan (the “Plan”) for
purposes of this letter agreement, per share of the Company’s Common Stock on the Employment Date. The Standard Grant will be subject to the terms and conditions applicable to options granted under Plan and the applicable Stock Option Agreement
(substantially in the form attached as Exhibit A). Except as provided for herein with respect to accelerated vesting and exercisability in connection with a Change of Control, the Standard Grant will be subject to vesting in equal monthly
installments over 48 months conditioned on your continuous common law employment, as described in the applicable Stock Option Agreement. 
 You will also be granted two additional options, each for 200,000 shares (the “First Additional Grant” and the “Second Additional Grant,” respectively), on the Employment Date. The exercise price per share
for each such grant will be equal to the Fair Market Value per share of the Company’s Common Stock on the Employment Date, and except as provided for herein with respect to accelerated vesting and exercisability in connection with a Change of
Control, each such grant will be subject to vesting in equal monthly installments over 48 months conditioned on your continuous common law employment. Notwithstanding the foregoing, (a) the First Additional Grant shall only be exercisable, to
the extent vested, following the date as of which the Fair Market Value of the Company’s Common Stock has first equaled or exceeded $6 for 20 consecutive trading days; and (b) the Second Additional Grant shall only be exercisable, to the
extent vested, following the date as of which the Fair Market Value of the Company’s Common Stock has first equaled or exceeded $9 for 20 consecutive trading days. The First Additional Grant and Second Additional Grant will each be subject to
the terms and conditions applicable to options granted under the Plan and the applicable Stock Option Agreement (both substantially in the form attached as Exhibit B, respectively). Following the initial twelve month period of your
employment, you will be eligible to receive additional equity compensation awards as determined by the Compensation Committee in its sole discretion, and it is anticipated that such grants will be made if appropriate taking into account performance,
overall compensation and such other considerations as the Compensation Committee may deem relevant. 
 Notwithstanding anything in this
agreement, the Plan or the applicable stock option agreement to the contrary, if the Company is subject to a Change of Control (as defined in the Plan) before your employment with the Company terminates and you are subject to an Involuntary
Termination within 12 months on or after that Change of Control, then your Standard Grant, First Additional Grant and Second Additional Grant will each become 100% vested and exercisable as to all shares subject to such options upon such Involuntary
Termination (as defined below). Such consideration shall be in addition to any cash payments to which you may be entitled under the paragraph entitled Severance Pay below. 
 “Involuntary Termination” means either (a) that your employment is terminated by the Company without Cause (as defined below) or
(b) that you resign because (1) the annual 
  

 2 

 rate of your salary was reduced by the Company without your written consent, (2) without your written consent, you
are no longer continuing as the Company’s Chief Executive Officer or, following a Change of Control (as defined in the Plan), you are not serving as the Chief Executive Officer of the parent successor entity, (3) you remain Chief Executive
Officer but are not renominated to serve on the Company’s Board of Directors, or (4) the Company has determined without your written consent to relocate your principal place of work by a distance of 50 miles or more from the location of
your initial employment with the Company. Involuntary Termination does not include termination by reason of death or Permanent Disability. “Permanent Disability” means your inability to perform the essential functions of your
position with or without reasonable accommodation for a period of 120 consecutive days because of your physical or mental impairment. 
 “Cause” means (a) any intentional unauthorized use or disclosure of any confidential information or trade secrets of the Company that is materially detrimental to the Company; (b) conviction of, or a plea of
“guilty” or “no contest” to, a felony under the laws of the United States or any State; (c) willful refusal to follow the lawful written instructions of the Board of Directors; (d) any intentional or willful material
misconduct or breach of material Company policy by you that is materially detrimental to the Company; (e) a material breach of your fiduciary duties as an officer of the Company; or (f) in connection with your hire by the Company, a
material misrepresentation by you regarding your background or credentials. In any situation in which a termination for “Cause” is asserted by the Company, the Company’s Board of Directors shall provide to you in writing its grounds
for the belief that a termination for “Cause” exists, and, in the case of (c) above, you shall have not less than 15 business days to cure such breach. 
 Severance Pay. If you are subject to an Involuntary Termination prior to a Change of Control (as defined in the Plan), then the Company will pay you severance pay for a period of twelve (12) months
following the termination of your employment, at the rate of your base salary in effect at the time of the termination of your employment and in accordance with the Company’s standard payroll procedures, and will pay you a lump sum equal to 50%
of your target bonus as in effect for the fiscal year in which you terminate employment. If you are subject to an Involuntary Termination on or within twelve (12) months after a Change of Control (as defined in the Plan), then the Company will
pay you a lump sum severance amount equal to twelve (12) months of your then current annual base salary, and 100% of your target bonus as in effect for the fiscal year in which you terminate employment. You will also receive reimbursement from
the Company of the group health continuation coverage premiums for you and your eligible dependents under Section 4980B of the Internal Revenue Code or corresponding provisions of state law (“COBRA”) through the earliest of
(x) the twelve-month anniversary of the date of termination of employment, (y) the date upon which you and your eligible dependents become covered under similar plans or (z) the date you no longer constitute a “Qualified
Beneficiary” (as such term is defined in Section 4980B(g) of the Internal Revenue Code); provided, however, that you will be solely responsible for electing COBRA coverage within the required time periods. However, this paragraph will
not apply unless you (a) sign a mutual general release of claims (in a form prescribed by the Company) and (b) have returned all Company property. 
  

 3 

 Section 409A. Any cash severance to be paid pursuant to this Agreement will not be paid
during the six-month period following your termination of employment, unless the Company reasonably determines that paying such amounts immediately following your termination of employment would not result in the imposition of additional tax under
Section 409A of the Internal Revenue Code (“Section 409A”). If no cash severance is paid to you upon termination of your employment as a result of Section 409A, on the first day following such six-month period, the Company
will pay you such cash severance in a lump-sum amount equal to the cumulative amounts that would have otherwise been paid to you pursuant to this Agreement. Thereafter, you will receive your cash severance payments in accordance with the terms as
set forth above in the paragraph titled “Severance Pay.” 
 Excise Taxes. Notwithstanding any contrary provision in the Plan
or the applicable stock option agreement, if all or any portion of the amounts payable to you or on your behalf under this agreement or otherwise are subject to the excise tax imposed by Code Section 4999 (or similar state tax and/or
assessment), the Company shall pay to you or on your behalf an amount necessary to place you in the same after-tax position as you would have been in had no such Excise Tax been imposed or assessed. The amount payable pursuant to the preceding
sentence shall be increased to the extent necessary to pay income and excise taxes due on such amount. The determination of the amount of any such tax indemnity shall be made by a nationally recognized independent accounting firm mutually agreed
upon between the parties. Notwithstanding the foregoing, however, the payments to be made by the Company to you or on your behalf pursuant to this paragraph shall be capped at, and may in no event exceed, $1,500,000. 
 Employment, Confidential Information and Invention Assignment Agreement. As a Company employee, you will be expected to abide by the
Company’s rules and regulations. You will be expected to sign and comply with an Employment, Confidential Information and Invention Assignment Agreement (the “Employee NDA”), a copy of which is attached hereto as Exhibit
C. The Employee NDA requires, among other provisions, the assignment of patent rights to any invention made during your employment at the Company and non-disclosure of proprietary information. Your employment will be contingent upon and not be
deemed effective until you have executed and returned the Employee NDA to the Company. 
 Employment Relationship. Employment with the
Company is for no specific period of time. Your employment with the Company will be “at will,” meaning that either you or the Company may terminate your employment at any time and for any reason, with or without cause, subject to the
acceleration of vesting and severance pay and benefits in the case of an Involuntary Termination subject to the terms and conditions set forth in this agreement. Any contrary representations that may have been made to you are superseded by this
offer. This is the full and complete agreement between you and the Company on this term regarding your at-will employment relationship. Although your job duties, title, compensation and benefits, as well as the Company’s personnel policies and
procedures, may change from time to time, the “at will” nature of your employment may only be changed in an express written agreement signed by you and a member (other than you) of the Board of Directors of the Company. 
 Outside Activities. While you render services to the Company, you agree that you will not engage in any other employment, consulting or other
business activity without the 
  

 4 

 prior written consent of the Company. While you render services to the Company, you also will not assist any person or
entity in competing with the Company, in preparing to compete with the Company or in hiring any employees or consultants of the Company. 
 Legal Expenses. The Company will promptly reimburse you for the documented legal fees incurred by you in connection with the negotiation and execution of this agreement, not to exceed $5,000. 
 Withholding Taxes. All forms of compensation referred to in this letter are subject to reduction to reflect applicable withholding and payroll
taxes and other deductions required by law. 
 Entire Agreement. This letter supersedes and replaces any prior representations,
understandings or agreements, whether oral, written or implied, between you and the Company regarding your employment with the Company. 
 Arbitration. As provided in the Employee NDA, in the event of any dispute or claim relating to or arising out of our employment relationship, you and the Company agree that all such disputes shall be fully and finally resolved by
binding arbitration conducted by the American Arbitration Association in San Mateo County, California. However, as also provided in the Employee NDA, we agree that this arbitration provision shall not apply to any disputes or claims relating to or
arising out of the misuse or misappropriation of the Company’s trade secrets or proprietary information. 
 * * * * * 
 We hope that you will accept our offer to join the Company. You may indicate your agreement with these terms and accept this offer by signing and dating
both the enclosed duplicate original of this letter agreement and the enclosed Employee NDA and returning them to me. This offer, if not accepted, will expire at the close of business on April 6, 2006. As required by law, your employment with
the Company is contingent upon your providing legal proof of your identity and authorization to work in the United States. Your employment is also contingent upon your starting work with the Company on or before April 6, 2006. 
 If you have any questions, please call me. 
  

			
	Very truly yours,
	
	SUPPORTSOFT, INC.
		
	By:	 	 /s/ Casey Eichler

		 	Member of Board of Directors
		 	April 6, 2006

  

 5 

 I have read and accept this employment offer: 

	
	
	/s/ Josh Pickus
	 Signature of Josh Pickus

	
	Dated: 4/6/06

 Attachment 
 Exhibit A: Form of Stock Option Agreement for Standard Grant 
 Exhibit B: Form of Stock Option Agreement for First and Second Additional Grants

 Exhibit C: Employment, Confidential Information and Invention Assignment Agreement 
  

 6 

 Exhibit A to Offer Letter 
 NOTICE OF STOCK OPTION GRANT 
 SUPPORTSOFT, INC. 
 2000 OMNIBUS EQUITY INCENTIVE PLAN 
 Josh Pickus, you
have been granted the following option to purchase Common Stock of SupportSoft, Inc. (the “Company”) under the SupportSoft, Inc. 2000 Omnibus Equity Incentive Plan (the “Plan”): 
  

			
	Grant Date:	  	April 6, 2006
		
	Total Number of Shares Granted:	  	1,300,000
		
	Type of Option:	  	Non-Statutory Option
		
	Exercise Price Per Share:	  	$XX
		
	Total Exercise Price	  	$XX
		
	Vesting Commencement Date:	  	April 6, 2006
		
	Expiration Date:	  	April 6, 2013

  

	Vesting	Schedule 

 Except as provided for below in
“Termination of Employment”, the shares subject to this option shall become vested and exercisable according to the following schedule: 1/48th of the Total Number of Shares subject to this option shall vest and become exercisable on each
monthly anniversary of the Vesting Commencement Date, until fully vested and exercisable, subject to your continuous common-law employment with the Company. 
 Termination of Employment 
 If you are subject to an Involuntary Termination (as defined in the employment agreement between
you and the Company dated April     , 2006 (the “Employment Agreement”)) within twelve (12) months on or after a Change in Control (as defined in the Plan), the option will become 100% vested and exercisable
as to all shares subject to the option upon such Involuntary Termination. 

 7 

 Post-Termination Exercise Period 
 If your service with the Company terminates for any reason other than Total and Permanent Disability or death, then your option expires ninety (90) days after your termination date (or on the Expiration Date of
the option, if earlier). 
 The option shall be forfeited to the extent it has not vested and become exercisable on or before your termination
of common-law employment with the Company. The vested and exercisable portion of the option shall be forfeited to the extent it is not exercised within the periods specified in the Plan, this Notice and the Stock Option Agreement. 
 Form of Payment: 
 Payment may be made in the
following form(s): 
 Personal check, a cashier’s check, or money order. 
 In shares of Company stock which have been owned by you or your representative for more than twelve (12) months and which are surrendered to the
Company in good form for transfer. 
 By delivering on a form approved by the Committee of an irrevocable direction to a securities broker
approved by the Company to sell all or part of your option shares and to deliver to the Company from the sale proceeds in an amount sufficient to pay the option exercise price and any withholding taxes. The balance of the sale proceeds, if any, will
be delivered to you. 
 Additional Terms: 
 Notwithstanding anything in this Notice, the Plan and the Stock Option Agreement to the contrary, Section 19 of the Plan (or any similar golden parachute excise tax cut-back) shall not apply to this option. 
 By your signature and the signature of the Company’s representative below, you and the Company agree that this option is granted under and governed by the term and
conditions of this Notice, the Plan and the Stock Option Agreement, located on the intranet, which is made a part of this document. 
  

					
	OPTIONEE:	 	SUPPORTSOFT, INC.
			
	  
	 	By:	 	  

	Josh Pickus	 		 	Ken Owyang
		 	Title:	 	Vice President of Finance
			
	Address:	 		 	
			
	  
	 		 	
			
	  
	 		 	
			
	  
	 		 	

  

 8 

 STOCK OPTION AGREEMENT 
 FOR THE SUPPORTSOFT, INC. 
 2000 OMNIBUS EQUITY INCENTIVE PLAN (“the
PLAN”) 
 (effective October 1, 2005) 
  

			
	Tax Treatment	  	This option is intended to be an incentive stock option under Section 422 of the Internal Revenue Code or a nonstatutory option, as provided in the Notice of Stock Option Grant.
		
	Vesting and Exercisability	  	This option becomes exercisable in accordance with the schedule set forth in the Notice of Stock Option Grant.
		
	Term	  	This option expires on the date shown in the Notice of Stock Option Grant, but in no event later than the 7th anniversary of the Grant Date.
		
	Regular Termination	  	If your service as an employee, consultant or director of the Company or a subsidiary of the Company terminates for any reason excluding death or total and permanent disability, then this option
will expire on the date specified in the Notice of Stock Option Grant under the heading “Post-Termination Exercise Period.”
		
	Death or Disability	  	If you become Totally and Permanently Disabled (as defined in Section 2(ii) of the Plan) or die as an employee, consultant or director of the Company or a subsidiary of the Company, then this
option will expire at the close of business at Company headquarters on the date 12 months after the date of your termination of employment.
		
	Leaves of Absence	  	For purposes of this option, your service does not terminate when you go on a military leave, a sick leave or another bona fide leave of absence, if the leave was approved by the Company in
writing and if continued crediting of service is required by the terms of the leave or by applicable law. But your service terminates when the approved leave ends, unless you immediately return to active work.
		
	 Restrictions on
 Exercise
	  	The Company will not permit you to exercise this option if the issuance of shares at that time would violate any law or regulation.
		
	Notice of Exercise	  	When you wish to exercise this option you may do so directly through your E*Trade Account or by completing the Letter of Intent/Stock Option Exercise Form (located on the Company’s
intranet)and filing it with the Stock Administration Department of the Company. If someone else wants to exercise this option after your death, that person must prove to the Company’s satisfaction that he or she is entitled to do
so.

  

 9 

			
	Form of Payment	  	When you submit your notice of exercise, you must include payment of the option exercise price for the shares you are purchasing.
		
	 Withholding Taxes and Stock
 Withholding
	  	You will not be allowed to exercise this option unless you make arrangements acceptable to the Company to pay any withholding taxes that may be due as a result of the option exercise. These
arrangements may include withholding shares of Company stock that otherwise would be issued to you when you exercise this option. The value of these shares, determined as of the effective date of the option exercise, will be applied to the
withholding taxes.
		
	 Restrictions on
 Resale
	  	By signing this Agreement, you agree not to sell any option shares at a time when applicable laws, Company policies or an agreement between the Company and its underwriters prohibit a sale
(e.g., a lock-up period after the Company goes public). This restriction will apply as long as you are an employee, consultant or director of the Company or a subsidiary of the Company.
		
	Transfer of Option	  	Prior to your death, only you can exercise this option. You cannot transfer or assign this option. For instance, you may not sell this option or use it as security for a loan. If you attempt to
do any of these things, this option will immediately become invalid. You may in any event dispose of this option in your will.
		
		  	Regardless of any marital property settlement agreement, the Company is not obligated to honor a notice of exercise from your former spouse, nor is the Company obligated to recognize your former
spouse’s interest in your option in any other way.
		
	Retention Rights	  	Neither your option nor this Agreement give you the right to be retained by the Company or a subsidiary of the Company in any capacity. The Company and its subsidiaries reserve the right to
terminate your service at any time, with or without cause.
		
	Stockholder Rights	  	You, or your estate or heirs, have no rights as a stockholder of the Company until you have exercised this option by giving the required notice to the Company and paying the exercise price. No
adjustments are made for dividends or other rights if the applicable record date occurs before you exercise this option, except as described in the Plan.
		
	Adjustments	  	In the event of a stock split, a stock dividend or a similar change in Company stock, the number of shares covered by this option and the exercise price per share may be adjusted pursuant to the
Plan.
		
	Applicable Law	  	This Agreement will be interpreted and enforced under the laws of the State of Delaware (without regard to their choice-of-law provisions).

  

 10 

			
	 The Plan and Other
 Agreements
	  	The text of the Plan is incorporated in this Agreement by reference. This Agreement and the Plan constitute the entire understanding between you and the Company regarding this option. Any prior
agreements, commitments or negotiations concerning this option are superseded. This Agreement may be amended only by another written agreement, signed by both parties.

 BY SIGNING THE NOTICE OF STOCK OPTION GRANT WHICH INCORPORATES BY REFERENCE THIS STOCK OPTION
AGREEMENT AND THE PLAN, YOU AGREE TO ALL OF THE TERMS AND CONDITIONS DESCRIBED ABOVE, IN THE NOTICE AND IN THE PLAN. 
  

 11 

 Exhibit B to Offer Letter 
 NOTICE OF STOCK OPTION GRANT 
 SUPPORTSOFT, INC. 
 2000 OMNIBUS EQUITY INCENTIVE PLAN 
 Josh Pickus, you
have been granted the following option to purchase Common Stock of SupportSoft, Inc. (the “Company”) under the SupportSoft, Inc. 2000 Omnibus Equity Incentive Plan (the “Plan”): 
  

			
	Grant Date:	  	April 6, 2006
		
	Total Number of Shares Granted:	  	200,000
		
	Type of Option:	  	Non-Statutory Option
		
	Exercise Price Per Share:	  	$XX
		
	Total Exercise Price	  	$XX
		
	Vesting Commencement Date:	  	April 6, 2006
		
	Expiration Date:	  	April 6, 2013

 Vesting Schedule 
 Except as provided for below in “Termination of Employment”, the shares subject to this option shall become vested according to the following schedule: 1/48th of the Total Number of Shares subject to this
option shall vest on each monthly anniversary of the Vesting Commencement Date, until fully vested, subject to your continuous common-law employment with the Company. However, notwithstanding anything in this Notice, the Plan or the Stock Option
Agreement to the contrary (but except as provided for below in “Termination of Employment”), this option shall only be exercisable, to the extent vested, following the date as of which the Fair Market Value of the Company’s Common
Stock has first equaled or exceeded $6 for 20 consecutive trading days. 
 Termination of Employment 
 If you are subject to an Involuntary Termination (as defined in the employment agreement between you and the Company dated April
    , 2006 (the “Employment Agreement”)) within twelve (12) months on or after a Change in 
  

 12 

 Control (as defined in the Plan), the option will become 100% vested and exercisable as to all shares
subject to the option upon such Involuntary Termination. 
 Post-Termination Exercise Period 
 If your service with the Company terminates for any reason other than Total and Permanent Disability or death, then your option expires ninety
(90) days after your termination date (or on the Expiration Date of the option, if earlier). 
 The option shall be forfeited to the
extent it has not vested and become exercisable on or before your termination of common-law employment with the Company. The vested and exercisable portion of the option shall be forfeited to the extent it is not exercised within the periods
specified in the Plan, this Notice and the Stock Option Agreement. 
 Form of Payment: 
 Payment may be made in the following form(s): 
 Personal check, a cashier’s check, or money order. 
 In shares of Company stock which have been owned by you or your
representative for more than twelve (12) months and which are surrendered to the Company in good form for transfer. 
 By delivering on a
form approved by the Committee of an irrevocable direction to a securities broker approved by the Company to sell all or part of your option shares and to deliver to the Company from the sale proceeds in an amount sufficient to pay the option
exercise price and any withholding taxes. The balance of the sale proceeds, if any, will be delivered to you. 
 Additional Terms: 
 Notwithstanding anything in this Notice, the Plan and the Stock Option Agreement to the contrary, Section 19 of the Plan (or any similar golden parachute excise tax
cut-back) shall not apply to this option. 
 By your signature and the signature of the Company’s representative below, you and the Company agree that
this option is granted under and governed by the term and conditions of this Notice, the Plan and the Stock Option Agreement, located on the intranet, which is made a part of this document. 
  

 13 

							
	OPTIONEE:	 		 	SUPPORTSOFT, INC.
				
	  
	 		 	By:	 	  

	Employee	 		 		 	Ken Owyang
				
	Address:	 		 		 	Title: Vice President of Finance
				
	  
	 		 		 	
				
	  
	 		 		 	
				
	  
	 		 		 	

  

 14 

 NOTICE OF STOCK OPTION GRANT 
 SUPPORTSOFT, INC. 
 2000 OMNIBUS EQUITY INCENTIVE PLAN 
 Josh Pickus, you have been granted the following option to purchase Common Stock of SupportSoft, Inc. (the “Company”) under the SupportSoft, Inc. 2000 Omnibus
Equity Incentive Plan (the “Plan”): 
  

			
	Grant Date:	  	April 6, 2006
		
	Total Number of Shares Granted:	  	200,000
		
	Type of Option:	  	Non-Statutory Option
		
	Exercise Price Per Share:	  	$XX
		
	Total Exercise Price	  	$XX
		
	Vesting Commencement Date:	  	April 6, 2006
		
	Expiration Date:	  	April 6, 2013

 Vesting Schedule 
 Except as provided for below in “Termination of Employment”, the shares subject to this option shall become vested according to the following schedule: 1/48th of the Total Number of Shares subject to this
option shall vest on each monthly anniversary of the Vesting Commencement Date, until fully vested, subject to your continuous common-law employment with the Company. However, notwithstanding anything in this Notice, the Plan or the Stock Option
Agreement to the contrary (but except as provided for below in “Termination of Employment”), this option shall only be exercisable, to the extent vested, following the date as of which the Fair Market Value of the Company’s Common
Stock has first equaled or exceeded $9 for 20 consecutive trading days. 
 Termination of Employment 
 If you are subject to an Involuntary Termination (as defined in the employment agreement between you and the Company dated April
    , 2006 (the “Employment Agreement”)) within twelve (12) months on or after a Change in Control (as defined in the Plan), the option will become 100% vested and exercisable as to all shares subject to the
option upon such Involuntary Termination. 
  

 15 

 Post-Termination Exercise Period 
 If your service with the Company terminates for any reason other than Total and Permanent Disability or death, then your option expires ninety (90) days after your termination date (or on the Expiration Date of
the option, if earlier). 
 The option shall be forfeited to the extent it has not vested and become exercisable on or before your termination
of common-law employment with the Company. The vested and exercisable portion of the option shall be forfeited to the extent it is not exercised within the periods specified in the Plan, this Notice and the Stock Option Agreement. 
 Form of Payment: 
 Payment may be made in the
following form(s): 
 Personal check, a cashier’s check, or money order. 
 In shares of Company stock which have been owned by you or your representative for more than twelve (12) months and which are surrendered to the
Company in good form for transfer. 
 By delivering on a form approved by the Committee of an irrevocable direction to a securities broker
approved by the Company to sell all or part of your option shares and to deliver to the Company from the sale proceeds in an amount sufficient to pay the option exercise price and any withholding taxes. The balance of the sale proceeds, if any, will
be delivered to you. 
 Additional Terms: 
 Notwithstanding anything in this Notice, the Plan and the Stock Option Agreement to the contrary, Section 19 of the Plan (or any similar golden parachute excise tax cut-back) shall not apply to this option. 
 By your signature and the signature of the Company’s representative below, you and the Company agree that this option is granted under and governed by the term and
conditions of this Notice, the Plan and the Stock Option Agreement, located on the intranet, which is made a part of this document. 
  

 16 

							
	OPTIONEE:	 		 	SUPPORTSOFT, INC.
				
	  
	 		 	By:	 	  

	Employee	 		 		 	Ken Owyang
				
	Address:	 		 		 	Title: Vice President of Finance
				
	  
	 		 		 	
				
	  
	 		 		 	
				
	  
	 		 		 	

  

 17 

 EXHIBIT C TO OFFER LETTER 
 SUPPORTSOFT 
 EMPLOYMENT,
CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
 As a condition of my employment with SupportSoft, its subsidiaries, affiliates, successors or assigns (together the “Company”), and in
consideration of my employment with the Company and my receipt of the compensation now and hereafter paid to me by Company, I agree to the following: 
 1. At-Will Employment. I UNDERSTAND AND ACKNOWLEDGE THAT MY EMPLOYMENT WITH THE COMPANY IS FOR AN UNSPECIFIED DURATION AND CONSTITUTES “AT-WILL” EMPLOYMENT. I ACKNOWLEDGE THAT THIS EMPLOYMENT
RELATIONSHIP MAY BE TERMINATED AT ANY TIME, WITH OR WITHOUT GOOD CAUSE OR FOR ANY OR NO CAUSE, AT THE OPTION EITHER OF THE COMPANY OR MYSELF, WITH OR WITHOUT NOTICE. 
 2. Confidential information. 
 (A) Company Information. I agree at all times during the
term of my employment and thereafter, to hold in strictest confidence, and not to use, except for the benefit of the Company, or to disclose to any person, firm or corporation without written authorization of the Board of Directors of the Company,
any Confidential Information of the Company. I understand that “Confidential Information” means any Company proprietary information, technical data, trade secrets or know-how, including, but not limited to, research, product plans,
products, services, customer lists and customers (including, but not limited to, customers of the Company on whom I called or with whom I became acquainted during the term of my employment), markets, software, developments, inventions, processes,
formulas, technology, designs, drawings, engineering, hardware configuration information, marketing, finances or other business information disclosed to me by the Company either directly or indirectly in writing, orally or by drawings or observation
of parts or equipment. I further understand that Confidential Information does not include any of the foregoing items which has become publicly known and made generally available through no wrongful act of mine or others who were under
confidentiality obligations as to the item or items involved. 
 (B) Former Employment Information. I agree that I will not, during my
employment with the Company, improperly use or disclose any proprietary information or trade secrets of any former or concurrent employer or other person or entity and that I will not bring onto the premises of the Company any unpublished document
or proprietary information belonging to any such employer, person or entity unless consented to in writing by such employer, person or entity. 
 (C)
Third Party Information. I recognize that the Company has received and in the future will receive from third parties their confidential or proprietary information subject to a duty on 
  

 18 

 the Company’s part to maintain the confidentiality of such information and to use it only for certain limited
purposes. I agree to hold all such confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out my work for the Company consistent with
the Company’s agreement with such third party. 
 3. Inventions. 
 (A) Inventions Retained and Licensed. I have attached hereto, as Exhibit A, a list describing all inventions, original works of authorship,
developments, improvements, and trade secrets which were made by me prior to my employment with the Company (collectively referred to as “Prior Inventions”), which belong to me, which relate to the Company’s proposed business,
products or research and development, and which are not assigned to the Company hereunder; or, if no such list is attached, I represent that there are no such Prior Inventions. If in the course of my employment with the Company, I incorporate into a
Company product, process or machine a Prior Invention owned by me or in which I have an interest, the Company is hereby granted and shall have a nonexclusive, royalty-free, irrevocable, perpetual, worldwide license to make, have made, modify, use
and sell such Prior Invention as part of or in connection with such product, process or machine. 
 (B) Assignment of Inventions. I agree that
I will promptly make full written disclosure to the Company, will hold in trust for the sole right and benefit of the Company, and hereby assign to the Company, or its designee, all my right, title, and interest in and to any and all inventions,
original works of authorship, developments, concepts, improvements or trade secrets, whether or not patentable or registrable under copyright or similar laws, which I may solely or jointly conceive or develop or reduce to practice, or cause to be
conceived or developed or reduced to practice, during the period of time I am in the employ of the Company (collectively referred to as “Inventions”), except as provided in Section 3(f) below. I further acknowledge that all original
works of authorship which are made by me (solely or jointly with others) within the scope of and during the period of my employment with the Company and which are protectible by copyright are “works made for hire,” as that term is defined
in the United States Copyright Act. 
 (C) Inventions Assigned to the United States. I agree to assign to the United States government all my
right, title, and interest in and to any and all Inventions whenever such full title is required to be in the United States by a contract between the Company and the United States or any of its agencies. 
 (D) Maintenance of Records. I agree to keep and maintain adequate and current written records of all Inventions made by me (solely or jointly with others)
during the term of my employment with the Company. The records will be in the form of notes, sketches, drawings, and any other format that may be specified by the Company. The records will be available to and remain the sole property of the Company
at all times. 
 (E) Patent and Copyright Registrations. I agree to assist the Company, or its designee, at the Company’s expense, in
every proper way to secure the Company’s rights in the Inventions and any copyrights, patents, mask work rights or other intellectual property rights relating thereto in any and all countries, including the disclosure of the Company of all
pertinent information and 
  

 19 

 data with respect thereto, the execution of all applications, specifications, oaths, assignments and all other
instruments which the Company shall deem necessary in order to apply for and obtain such rights and in order to assign and convey to the Company, its successors, assigns, and nominees the sole and exclusive rights, title and interest in and to such
Inventions, and any copyrights, patents, mask work rights or other intellectual property rights relating thereto. I further agree that my obligation to execute or cause to be executed, when it is in my power to do so, any such instrument or papers
shall continue after the termination of this Agreement. If the Company is unable because of my mental or physical incapacity or for any other reason to secure my signature to apply for or to pursue any application of any United States or foreign
patents or copyright registrations covering Inventions or original works of authorship assigned to the Company as above, then I hereby irrevocably designate and appoint the Company and its duly authorized officers and agents as my agent and attorney
in fact, to act for and in my behalf and stead to execute and file any such applications and to do all other lawfully permitted acts to further the prosecution and issuance of letters patent or copyright registrations thereon with the same legal
force and effect as if executed by me. 
 (F) Exception to Assignments. I understand that the provision of this Agreement requiring assignment
of Inventions to the Company do not apply to any invention which qualifies fully under the provisions of California Labor Code Section 2870 (attached hereto as Exhibit B). I will advise the Company promptly in writing of any inventions
that I believe meet the criteria in California Labor Code Section 2870 and not otherwise disclosed on Exhibit A. 
 4.
Conflicting Employment. I agree that, during the term of my employment with the Company, I will not engage in any other employment, occupation, consulting or other business activity directly related to the business in which the Company
is now involved or becomes involved during the term of my employment. 
 5. Returning Company Documents. I agree that, at the
time of leaving the employ of the Company, I will deliver to the Company (and will not keep in my possession, recreate or deliver to anyone else) any and all devices, records, data, notes, reports, proposals, lists, correspondence, specifications,
drawings, blueprints, sketches, materials, equipment, other documents or property, or reproductions of any aforementioned items developed by me pursuant to my employment with the Company or otherwise belonging to the Company, its successors or
assigns. In the event of the termination of my employment, I agree to sign and deliver the “Termination Certification” attached hereto as Exhibit C. 
 6. Notification of New Employer. In the event that I leave the employ of the Company, I hereby grant consent to notification by the Company to my new employer about my rights and obligations under this
Agreement. 
 7. Solicitation of Employees. I agree that for a period of twelve (12) months immediately following the
termination of my relationship with the Company for any reason, whether with or without cause, I shall not either directly or indirectly solicit, induce, recruit or encourage any of the Company’s employees to leave their employment, or take
away such employees, or attempt to solicit, induce, recruit, encourage or take away employees of the Company, either for myself or for any other person or entity. 
  

 20 

 8. Conflict of Interest Guidelines. I agree to diligently adhere to the Conflict of
Interest Guidelines attached as Exhibit D hereto. 
 9. Representations. I agree to execute any proper oath or verify
any proper document required to carry out the terms of this Agreement. I represent that my performance of all the terms of this Agreement will not breach any agreement to keep in confidence proprietary information acquired by me in confidence or in
trust prior to my employment by the Company. I have not entered into, and I agree I will not enter into, any oral or written agreement in conflict herewith. 
 10. Arbitration and Equitable Relief. I agree that any dispute or claim, including but not limited to all contract, tort, discrimination and other statutory claims, between the Company and me arising
under or relating to my employment or termination of employment with the Company (“arbitrable claims”), shall be resolved by arbitration, except for claims under applicable workers’ compensation law and unemployment insurance claims
alleged against the Company and/or its agents. HOWEVER, I agree that this arbitration provision shall not apply to any disputes or claims relating to or arising out of the misuse or misappropriation of the Company’s or my trade secrets or
proprietary information, or claims under any non-solicitation agreements. Arbitration shall be final and binding on the parties and shall be the exclusive remedy for arbitrable claims. I hereby waive any rights I may have to a jury trial in regard
to the arbitrable claims. I further agree that the arbitrator shall have the sole authority to determine arbitrability of any such arbitrable claims. Arbitration shall be conducted by the American Arbitration Association in San Mateo County,
California (or other mutually agreed upon city) under the National Rules for the Resolution of Employment Disputes. As in any arbitration, the burden of proof shall be allocated as provided by applicable law. The Company agrees to pay the fees and
costs of the arbitrator. However, the arbitrator shall have the same authority as a court to award equitable relief, damages, costs, and fees (excluding the costs and fees for the arbitrator) as provided by law for the particular claims asserted.
This arbitration clause shall be governed by and construed in all respects under the terms of the Federal Arbitration Act. 
 11.
General Provisions. 
 (A) Governing Law; Consent to Personal Jurisdiction. This Agreement will be governed by the laws of the
State of California. I hereby expressly consent to the personal jurisdiction of the state and federal courts located in California for any lawsuit filed there against me by the Company arising from or relating to this Agreement. 
 (B) Entire Agreement. This Agreement sets forth the entire agreement and understanding between the Company and me relating to the subject matter herein and
merges all prior discussions between us. No modification of or amendment to this Agreement, nor any waiver of any rights under this agreement, will be effective unless in writing signed by the party to be charged. Any subsequent change or changes in
duties, salary or compensation will not affect the validity or scope of this Agreement. 
 (C) Severability. If one more of the provisions in
this Agreement are deemed void by law, then the remaining provisions will continue in full force and effect. 
  

 21 

 (D) Successors and Assigns. This Agreement will be binding upon my heirs, executors, administrators and
other legal representatives and will be for the benefit of the Company, its successors, and its assigns. 
  

			
	Date:                     	 	  

		 	Signature
		
		 	  

		 	Name of Employee (typed or printed)

  

 22 

 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
 EXHIBIT A 
 LIST OF PRIOR INVENTIONS 
 AND
ORIGINAL WORKS OF AUTHORSHIP 
  

							
	 Title
	  	Date	  	 Identifying
 or Brief Description
	  	Number

             
No inventions or improvements 
              Additional
Sheets Attached 
  

	
	Signature of Employee: ___________________
	
	Print Name of Employee: ___________________
	
	Date: ___________________

  

 23 

 EMPLOYMENT, CONFIDENTIAL INFORMATION AND 
 INVENTION ASSIGNMENT AGREEMENT 
 EXHIBIT B 
 CALIFORNIA LABOR CODE SECTION 2870 
 EMPLOYMENT AGREEMENTS; 
 ASSIGNMENT OF RIGHTS 
  

	 	“(a)	Any provision in an employment agreement which provides that an employee shall assign, or offer to assign, any of his or her rights in an invention to his or her employer shall not
apply to an invention that the employee developed entirely on his or her own time without using the employer’s equipment, supplies, facilities, or trade secret information except for those inventions that either: 

  

	 	(1)	Relate at the time of conception or reduction to practice of the invention to the employer’s business, or actual or demonstrably anticipated research or development of the
employer. 

  

	 	(2)	Result from any work performed by the employee for the employer. 

  

	 	(b)	To the extent a provision in an employment agreement purports to require an employee to assign an invention otherwise excluded from being required to be assigned under subdivision
(a), the provision is against the public policy of this state and is unenforceable.” 

  

 24 

 EMPLOYMENT, CONFIDENTIAL INFORMATION 
 AND INVENTION ASSIGNMENT AGREEMENT 
 EXHIBIT C 
 SUPPORTSOFT 
 TERMINATION
CERTIFICATION 
 This is to certify that I do not have in my possession, nor have I failed to return, any devices, records, data, notes,
reports, proposals, lists, correspondence, specifications, drawings, blueprints, sketches, materials, equipment, other documents or property, or reproductions of any aforementioned items belonging to SupportSoft, its subsidiaries, affiliates,
successors or assigns (together, the “Company”). 
 I further certify that I have complied with the terms of the Company’s
Employment Confidential Information and Invention Assignment Agreement signed by me, including the reporting of any inventions and original works of authorship (as defined therein), conceived or made by me (solely or jointly with others) covered by
that agreement. 
 I further agree that, in compliance with the Employment, Confidential Information and Invention Assignment Agreement, I
will preserve as confidential all trade secrets, confidential knowledge, data or other proprietary information relating to products, processes, know-how, designs, formulas, developmental or experimental work, computer programs, data bases, other
original works of authorship, customer lists, business plans, financial information or other subject matter pertaining to any business of the Company or any of its employees, clients, consultants or licensees. 
 I further agree that for twelve (12) months from this date, I will not, directly or indirectly, solicit, induce, recruit or encourage any of the
Company’s employees to leave their employment. 
  

			
	Date:	 	                    

  

	
	  

	(Employee’s Signature)
	
	  

	(Type/Print Employee’s Name)

  

 25 

 EMPLOYMENT, CONFIDENTIAL INFORMATION 
 AND INVENTION ASSIGNMENT AGREEMENT 
 EXHIBIT D 
 SUPPORTSOFT 
 CONFLICT OF
INTEREST GUIDELINES 
 It is the policy of SupportSoft to conduct its affairs in strict compliance with the letter and spirit of the law
and to adhere to the highest principles of business ethics. Accordingly, all officers, employees and independent contractors must avoid activities which are in conflict, or give the appearance of being in conflict, with these principles and with the
interest of the Company. The following are potentially compromising situations which must be avoided. Any exceptions must be reported to the President and written approval for continuation must be obtained. 
  

	 	1.	Revealing confidential information to outsiders or misusing confidential information. Unauthorized divulging of information is a violation of this policy whether or not for personal
gain and whether or not harm to the Company is intended (The Employment, Confidential Information and Invention Assignment Agreement elaborates on this principle and is a binding agreement.) 

  

	 	2.	Accepting or offering substantial gifts, excessive entertainment, favors or payments which may be deemed to constitute undue influence or otherwise be improper or embarrassing to
the Company. 

  

	 	3.	Participating in civic or professional organizations that might involve divulging confidential information of the Company. 

  

	 	4.	Initiating or approving personal actions affecting reward or punishment of employees or applicants where there is a family relationship or is or appears to be a personal or social
involvement. 

  

	 	5.	Initiating or approving any form of personal or social harassment of employees. 

  

	 	6.	Investing or holding outside directorships in any competing companies, including financial speculations, where such investment or directorship might influence in any manner a
decision or course of action of the Company. 

  

	 	7.	Borrowing from or lending to employees, customers, or suppliers. 

  

	 	8.	Acquiring real estate of interest to the Company. 

  

 26 

	 	9.	Improperly using or disclosing to the Company any proprietary information or trade secrets of any former or concurrent employer or other person or entity with whom obligations of
confidentiality exist. 

  

	 	10.	Unlawfully discussing prices, costs, customers, sales or markets with competing companies or their employees. 

  

	 	11.	Making any unlawful agreement with distributors with respect to prices. 

  

	 	12.	Improperly using or authorizing the use of any inventions which are the subject of patent claims of any other person or entity. 

 Each officer, employee and independent contractor must take every necessary action to ensure compliance with these guidelines and to bring problem areas
to the attention of higher management for review. Violations of this conflict of interest policy may result in discharge without warning. 
  

 27

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