Document:

Master Services Agreement

 Exhibit 10.2 
 MASTER SERVICES AGREEMENT 
 BETWEEN 

AT&T SERVICES, INC. 
 ON BEHALF OF ITSELF AND ITS AFFILIATES, 
 AND 

MOTRICITY, INC. 
 AT&T Contract No. 20100607.090.C 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier,

 their Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  
 TABLE OF
CONTENTS 
  

					
	SECTION/
EXHIBIT	  	DESCRIPTION	  	
	N/A	  	RECITALS	  	3
	1	  	DEFINITIONS	  	3
	2	  	SERVICES	  	7
	3	  	ORDERING AND ACCEPTANCE	  	8
	4	  	PRICING AND COMPENSATION	  	8
	5	  	INVOICE AND PAYMENT	  	9
	6	  	TERM	  	9
	7	  	TERMINATION	  	9
	8	  	AT&T’S DATA	  	10
	9	  	CONFIDENTIAL INFORMATION	  	11
	10	  	OWNERSHIP AND PROTECTION OF PROPRIETARY RIGHTS	  	13
	11	  	USE OF MARKS	  	15
	12	  	INDEMNIFICATION	  	15
	13	  	INSURANCE	  	19
	14	  	COMPANY’S WARRANTIES	  	22
	15	  	PERFORMANCE METRICS AND NON-PERFORMANCE COMPENSATION	  	25
	16	  	FORCE MAJEURE	  	25
	17	  	DELAYS IN PERFORMANCE	  	26
	18	  	DISASTER RECOVERY	  	26
	19	  	SAFETY	  	26
	20	  	LIMITATION OF LIABILITY; NO SPECIAL OR CONSEQUENTIAL DAMAGES	  	27
	21	  	NOTICES	  	27
	22	  	DISPUTE RESOLUTION	  	28
	23	  	RECORDS AND AUDITS	  	29
	24	  	QUALITY ASSURANCE	  	31
	25	  	NETWORK CONNECTIONS	  	32
	26	  	NETWORK ACCESS	  	33
	27	  	OFFSHORE WORK PERMITTED – UNDER SPECIAL CONDITION	  	33
	28	  	EXPORT CONTROL	  	35
	29	  	AT&T BACKGROUND CHECKS	  	35
	30	  	SUPPLIER UTILIZATION OF MINORITY, WOMEN AND DISABLED VETERAN OWNED BUSINESS ENTERPRISES	  	36
	31	  	THIRD PARTY ADMINISTRATOR	  	37
	32	  	MISCELLANEOUS PROVISIONS	  	37
			
	EXHIBIT A	  	ORDERING PROCESS, INVOICING AND PAYMENT	  	42
	EXHIBIT B	  	INTENTIONALLY OMITTED	  	47
	EXHIBIT C	  	PRIVACY POLICY - INTENTIONALLY OMITTED.	  	48
	EXHIBIT D	  	SECURITY REQUIREMENTS	  	49
	EXHIBIT E	  	ACCEPTANCE CERTIFICATE TEMPLATE	  	59

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	EXHIBIT F	  	WORK ORDER FORM	  	61

 LIST OF APPENDICES

  

					
	APPENDIX	  	DESCRIPTION	  	
	G	  	INITIAL SUPPLIER PARTICIPATION PLAN	  	72
	G-1	  	PRIME SUPPLIER PARTICIPATION PLAN	  	76
	H	  	RESULTS REPORT	  	81
	K	  	OFFSHORE LOCATIONS	  	83

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  
 MASTER SERVICE
AGREEMENT 
 This Master Service Agreement (“Agreement”), dated as of the 1st day of October, 2010 (the “Effective Date”) is made
between AT&T Services, Inc. a Delaware corporation, on behalf of itself and its Affiliates (“AT&T”) and Motricity, Inc., a Delaware corporation, (“Supplier”). Supplier and AT&T may each also be referred to
individually as a “Party” or collectively as the “Parties” throughout this Agreement. 
 RECITALS

  

	A.	AT&T is interested in obtaining certain Managed Services from Supplier, as more fully described below; and 

 

	B.	Supplier is an application service provider in the business of providing such Managed Services to meet AT&T’s requirements; 

 

	C.	To the extent that, as a part of providing the Managed Service, Supplier will provide Custom Products, Custom Modifications or other professional services, the Parties
will enter into separate Statements of Work, issued under a separate service exhibit to this Agreement (the “Custom Development and Professional Services Exhibit”); and 

 

	D.	To the extent that, as a part of providing the Managed Service, Supplier provides Software license(s) such Software license shall be provided pursuant to the terms of a
mutually agreed upon “Software Supply and License Agreement,” executed between the Parities. 

 In consideration of the
foregoing recitals, the mutual promises, covenants and agreements herein and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereto agree as follows: 

 

	1.	Definitions. 

 The terms used in this
Agreement shall have their normal or common meaning, except that the following Capitalized terms shall have the following meanings for the purpose of this Agreement. Additional definitions may be found within the attached Exhibit(s): 

 

	 	A.	“Acceptance” or “Accepted.” AT&T will be deemed to have given its “Acceptance” or to have “Accepted” a Service when
the applicable test and acceptance procedures have been conducted pursuant to the Agreement, the respective Service Exhibits (to include the related Test Plan) or upon AT&T’s Default Acceptance. 

 

	 	B.	“Acceptance Certificate Template” is as set forth within Exhibit E, attached hereto and incorporated by reference and when prepared by Supplier and
submitted to AT&T is referred to as the “Acceptance Certificate.” 

  

	 	C.	 “Affiliates” means any entity which controls, is controlled by or is under common control with AT&T or Supplier. The term
“control” and its correlative meanings, “controlling,” “controlled by,” and “under common control with” means the legal, beneficial or equitable ownership, directly

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

	 	 
or indirectly, of more than thirty percent (30%) of the aggregate of all voting equity interests in an entity. 

 

	 	D.	“AT&T Contractor” means an individual or entity under contract with AT&T to perform services or provide products to AT&T and/or AT&T
customers. 

  

	 	E.	“AT&T Project” means an AT&T initiative that could result in a potential business relationship with Supplier, and may include other AT&T
strategic partners. 

  

	 	F.	“AT&T Project NDA” means the specific non-disclosure agreement, confidentiality agreement or information exchange agreement to be entered into in
support of each AT&T Project. 

  

	 	G.	“AT&T Property” means physical and non-physical property of AT&T (or provided on behalf of AT&T), including materials, equipment, software,
hardware, networks, IT systems and network connectivity. 

  

	 	H.	“Business Third Party” or “Business Third Parties” means an AT&T-designated third party that is under separate agreement with AT&T to
provide service in connection with the Managed Service. 

  

	 	I.	“Change Order” means a written document issued by AT&T to modify a Purchase Order. 

 

	 	J.	“Custom Modifications” means alterations or modifications (if any) to the Software to be performed by, or on behalf of, Supplier pursuant to AT&T
written requirements and mutually agreeable terms set forth within an executed Statement of Work. 

  

	 	K.	“Custom Product(s)” means any product(s) (including without limitation, any Deliverables or Custom Modifications) that are created, designed,
developed, manufactured or acquired by or on behalf of Supplier in support of the Service under this Agreement (whether by Supplier or its employees, agents or contractors, and whether completed or in-progress) pursuant to the AT&T requirements
and paid for by AT&T. 

  

	 	L.	“Customer(s)” means a subscriber or subscribers of AT&T services. 

 

	 	M.	“Customer Information” is as defined within Section 8.1. 

  

	 	N.	“Default Acceptance” means Service is deemed Accepted by AT&T at the time of Delivery, unless Supplier is notified in writing, via the Acceptance
Certificate, of any failure in meeting the testing specifications set forth in the Test Plan, or if AT&T uses the Service for any purpose other than test and acceptance. 

 

	 	O.	Deliver” or “Delivery” means Supplier’s turnover to AT&T of Services accompanied with an Acceptance Certificate prepared by Supplier
demonstrating compliance with the applicable Service Level(s), Specifications and Acceptance criteria. 

  

	 	P.	“Deliverable(s) means any or all inventions, discoveries, ideas, (whether patentable or not), and all works and materials, including but not limited to
products, devices, computer programs, source codes, designs, files, specifications, texts, drawings, processes, data or other information and documentation and all rights incident thereto, in preliminary or final form, and that are provided,
produced or developed (whether by or on behalf of Supplier or its employees, agents or contractors, and whether completed or in-progress) pursuant to this Agreement. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  

	 	Q.	“Documentation” means any user manuals, operator instructions and other documentation and materials used in conjunction with the Service and/or
Software and provided by Supplier, whether in printed or electronic form. 

  

	 	R.	“Drug Screen” means the testing for the use of illicit drugs (including opiates, cocaine, cannabinoids, amphetamines, and phencyclidine (PCP)) of any
Supplier Person who (i) has unsupervised (or badged) physical Access to AT&T or its customer’s premises, or (ii) has regular or recurring supervised physical Access to AT&T or its customer’s premises for more than thirty
(30) days in the aggregate annually. 

  

	 	S.	“Error(s)” or “Service Defect(s)” means a failure to conform to applicable Specifications as may be further described within the
applicable Service Exhibit. 

  

	 	T.	“Force Majeure” means any act of God, strikes, lockouts or other industrial disturbances, acts of the public enemy, acts of terrorism, wars, blockades,
insurrections, riots, epidemics, landslides, lightning, earthquakes, fires, storms, floods, washouts, arrest and restraints of governments and people, civil disturbances, and explosions. 

 

	 	U.	“Harmful Code” means any virus, worm, bomb, Trojan Horse or any undocumented software locks or drop dead devices which would render inaccessible or
impair in any way the operation of the Software or Service or any other hardware, software or data which the Software or Service is designed to process or use, or any other hardware, software or data attached to, resident on, or accessible to the
system on which the Software is executed or stored. 

  

	 	V.	“Identification Credentials” includes, with respect to each Supplier Person, his or her Social Security number, driver’s license, educational
credentials, employment history, home address, and citizenship indicia. 

  

	 	W.	“Indemnified Party” or “Indemnified Parties” is as defined within Section 12.2. 

 

	 	X.	“Information” means all confidential, proprietary or trade secret information, including discoveries, ideas, concepts, know-how, techniques, processes,
procedures, designs, specifications, strategic information, proposals, requests for proposals, proposed products, drawings, blueprints, tracings, diagrams, models, samples, flow charts, data, computer programs, marketing plans, Customer Information,
employee personal information, health or financial information, authentication credentials, and other technical, financial or business information, whether disclosed in writing, orally, visually, in tangible or intangible form, including in
electronic mail or by other electronic communication. 

  

	 	Y.	“Intellectual Property Rights” means any rights in any jurisdiction in the world under any patents (including any application, registration, extension,
reexamination, reissue, continuation, or renewal patents), copyrights (including any application, registration or renewal thereof), mask work rights, trade secrets, trademarks (including any applications, registrations and the goodwill associated
therewith), service marks, trade secret rights, trade dress, moral rights, or foreign equivalents of the foregoing, and any other proprietary rights of any nature. 

 

	 	Z.	“Laws” is defined in Section 14.3 of this Agreement. 

 

	 	AA.	“Marks” is defined in Section 11 of this Agreement. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  

	 	BB.	Licensor” means Supplier, as used within Exhibit B “Software Supply and License Agreement” of this Agreement. 

 

	 	CC.	“Nondisclosure Agreement” means the specific non-disclosure agreement, confidentiality agreement or information exchange agreement entered into in
support of each Managed Service. 

  

	 	DD.	“Persistent Connection” means connectivity achieved through a persistent physical or logical connection (such as a virtual private network or a frame
relay connection), as further described in Section 25 below. 

  

	 	EE.	“Pre-Existing Materials” is defined in Section 10 of this Agreement 

 

	 	FF.	“Product(s)” means a component or components of a Managed Service, such as equipment, software (including but not limited to Deliverables),
documentation, designs, or materials, used created or provided by or on behalf of Supplier, as may be further described in the applicable Service Exhibit. 

  

	 	GG.	“Proprietary Materials” means all inventions, discoveries and ideas (whether patentable or copyrightable or not), and all works and materials,
including but not limited to, products, tools, devices, computer programs, source codes, processes, procedures, texts, designs, drawings, documentation, engineering materials, specifications, data or other information, in preliminary or final form,
and on any media whatsoever, owned or controlled (by license or otherwise) by a Party. 

  

	 	HH.	“Purchase Order” or “P.O.” means a purchase order and/or release under a P.O. issued by AT&T to place orders for Services under this
Agreement. 

  

	 	II.	“Service(s)” or Managed Service(s)” means the application service and/or platforms provided to AT&T, as further described in the applicable
Service Exhibit, to include consultation, professional, technical, and engineering services, installation or removal services, creation, development or supply of Software, Product, Custom Product and/or Support Services. 

 

	 	JJ.	“Service Level Agreement” or “SLA” means the agreement set out in each Service Exhibit that outlines the performance metrics,
obligations and remedies for the respective Service(s). 

  

	 	KK.	“Software” is as defined within the respective Service Exhibit or Software Supply and License Agreement. 

 

	 	LL.	“Specifications means (i) Supplier’s applicable technical and functional Documentation, including any warranty statements, and
(ii) AT&T’s written requirements, documentation, specified in or attached to this Agreement, (e.g. an executed Service Exhibit, Statement of Work, etc.), which shall control over any inconsistency with Supplier’s Service
specifications and description. 

  

	 	MM.	“SSL” means a secure socket layer protocol. 

  

	 	NN.	“Start Date” means the earlier of: i) the commencement of any discussions or exchanges of Information regarding the relevant AT&T Project or
Deliverable, or ii) the date of the AT&T Project NDA relating to such an AT&T Project or Deliverable. 

  

	 	OO.	“Statement of Work(s)” or “SOW(s)” means a written description of the professional service and/or Custom Product Supplier is providing
AT&T, pursuant to the terms and conditions of the Custom Development and Professional Services Exhibit. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  

	 	PP.	“Subcontractor” means any person or entity supplying labor or materials to perform all or any part of Supplier’s obligations under this Agreement.

  

	 	QQ.	“Supplier” references to Supplier shall include, when applicable, any AT&T-approved subcontractors, agents or third parties acting through or on
behalf of Supplier. 

  

	 	RR.	“Supplier Materials” means certain materials, including, without limitation, data, documentation, software, or information, that are developed by
Supplier independent of this Agreement and provided by Supplier or its suppliers under this Agreement as described in the respective Services Exhibit. 

  

	 	SS.	“Supplier Person” is as defined in Section 29.1. 

  

	 	JJ.	“Support Service” means any operational, hosting and/or other support provided to AT&T as part of the Managed Service, as more fully described in
the applicable Service Exhibit. 

  

	 	TT.	“Term” is defined in Section 6 of this Agreement. 

  

	 	UU.	“Test Plan(s)” means the mutually agreed upon test and acceptance plan(s) and supporting Documentation required for a specific Service and include such
items as test cases and timeframes for testing and acceptance by each respective Party. 

  

	 	VV.	“Work Order” means a written order, form or memoranda as may be delivered to Supplier for limited use (e.g., ordering of materials, creation of ad-hoc
report) and specifically excludes any Custom Product or Custom Modifications, an example of which is attached hereto as Exhibit F. 

  

	2.	Services. 

  

	 	2.1	Supplier shall perform and provide to AT&T the Managed Services as described a within a subordinate exhibit to the Agreement (“Service Exhibit,”.
All Services provided by Supplier will be governed by the terms of this Agreement. Specific terms applicable to a specific Managed Service will be detailed in a Service Exhibit to be mutually agreed upon and executed by the Parties

  

	 	2.1.1	Unless otherwise agreed by AT&T in writing, Supplier will provide all equipment and supplies necessary or appropriate to perform the Services); and will not
subcontract any Services without AT&T’s prior written approval. 

  

	 	2.2	In the event AT&T desires to obtain other Managed Services from Supplier during the term of this Agreement, the Parties will add a new Service Exhibit to be
mutually agreed upon for each Managed Service. 

  

	 	2.3	Supplier shall provide AT&T with Custom Products, Custom Modifications, and/or professional services, as might be required in providing the Managed Service,
pursuant to a mutually agreed upon Statement of Work. 

  

	 	2.4	To the extent a Managed Service contemplates the purchase and/or licensing of Software, Supplier agrees to supply such software pursuant to a mutually agreed upon
“Software Supply and License Agreement” executed by the Parties. Each completed and executed Software Supply and License Agreement shall be a made a part of this Agreement, on its own, or under the respective Service Exhibit entered into
under this Agreement. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  

	 	2.5	AT&T Property. Any AT&T Property provided for Supplier’s use in performing the Services will be specified in the applicable Service Exhibit.
Supplier will be liable for any loss or damage, other than ordinary wear and tear, to AT&T Property in Supplier’s possession or control. In the event of any such loss or damage, Supplier will pay AT&T the full current replacement cost
of such equipment or AT&T Property within thirty (30) days after its loss or damage 

  

	3.	Ordering and Acceptance 

  

	 	3.1	AT&T shall place orders for Services or Software under this Agreement by issuing Purchase Order(s) following the execution of Service Exhibit, Statement of
Work, Work Order, etc. Issuance of Purchase Orders for Services shall be governed exclusively by the terms and conditions of this Agreement, including, but not limited to, the terms described in the “Ordering Process” section of
Exhibit A to this Agreement, attached hereto and incorporated by reference. 

  

	 	3.2	Any terms or conditions set forth in a Purchase Order other than those set forth in the “Ordering Process” of Exhibit A shall be null and void.

  

	 	3.3	AT&T shall have the right to test, review and/or trial the Service as set forth within the applicable Test Plan and/or the respective Services Exhibit.

  

	4.	Pricing and Compensation. 

  

	 	4.1	Prices for Services. Prices for Services purchased under this Agreement will be in accordance with pricing provisions of the respective Service Exhibit.

  

	 	4.2	Most Favored Customer. Notwithstanding any other provision of this Agreement, all of the prices, benefits, and terms granted by Supplier to AT&T pursuant to
this Agreement are hereby warranted by Supplier to be no less favorable to AT&T than the prices, benefits and terms that are being and will be offered by Supplier to any of its other customers for similar Products and Services during the Term of
the applicable Exhibit, including any renewals thereof. If and when Supplier reduces the sales price of any Product or Service, then AT&T will be entitled to the benefit of such price reduction for units of the Product or for such Service as
described more fully herein (“Price Protection”). 

 If Supplier enters into any arrangement with any
other customer of Supplier providing for more favorable prices than those payable by AT&T hereunder on similar terms and conditions, then the applicable Exhibit will be deemed to incorporate the more favorable prices and Supplier will
immediately apply such more favorable pricing to AT&T’ orders. “Most Favored Customer” pricing changes will apply to any Products or Services ordered but not yet shipped or provided to AT&T as soon as such pricing changes are
effective. 
  

	 	4.3	This Section 4.2 will apply only to Products and Services for which most favored customer criteria is defined in the applicable Service Exhibit, SOW or
similar document.Volume Discount. Upon request of AT&T, Supplier agrees to negotiate in good faith to establish volume discounts that would apply to Services provided under this Agreement. To implement this volume discount pricing, the
Parties agree that they will use good faith efforts to establish a volume discount plan, within six (6) months of AT&T’s request. The Volume Discount Plan shall include but is not limited to the following items:

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	 	i.	volume discounts 

  

	 	ii.	identification of eligible expenditures to be applied against discount, volume discount threshold(s); and 

 

	 	iii.	timing of when the discounts would be applied. 

  

	5.	Invoice and Payment 

 Supplier shall
invoice AT&T for Services provided to AT&T under this Agreement and AT&T shall pay Supplier pursuant to the terms and conditions described in the “Invoicing and Payment” section of Exhibit A to this Agreement. 

 

	6.	Term 

  

	 	6.1	Agreement. The term of this Agreement will commence on the Effective Date and, unless otherwise terminated pursuant to Section 7 “Termination”,
will end two (2) years from the Effective Date (“Initial Term”). At the end of this Initial Term, the Agreement will automatically renew under the existing terms of this Agreement for successive one (1) year periods (each a
“Renewal Term”), unless either Party gives the other Party notice of its intent not to renew at least sixty (60) days prior to the end of the then current term. Collectively, the Initial Term and Renewal Terms will be referred to as
“Term.” 

 Provided, however, that in the event the period of time for a particular Service extends
beyond the effective date of termination, such Service(s) and this Agreement (but only as to those Services) shall remain in effect for the agreed upon term set forth in the respective Service Exhibit, subject to all of the terms and conditions of
this Agreement. 
  

	 	6.2	Service Exhibits. The term for each Service provided under this Agreement shall be as specified in the applicable Service Exhibit. 

 

	7.	Termination. 

  

	 	7.1	Termination for Cause. Either AT&T or Supplier may terminate the Agreement and/or the applicable Service Exhibit upon the other Party’s material breach
of this Agreement, provided that (a) the non-breaching Party will first have sent written notice to the breaching Party describing the breach in reasonable detail and demanding that it be cured, (b) the breaching Party does not cure the
breach within thirty (30) days following its receipt of such notice, and (c) following the expiration of the thirty (30) day cure period, the non-breaching Party sends a second written notice to the breaching Party indicating that the
non-breaching Party has terminated this Agreement. Additional termination provisions may be included within the individual Service Exhibits. 

  

	 	7.2	Material Breach. The following will be considered a material breach of this Agreement: 

 

	 	a)	The failure of either Party to perform or observe any material term, condition, or covenant to be performed by it under this Agreement; 

 

	 	b)	The execution of any assignment for the benefit of creditors or the filing for relief by either Party under any applicable bankruptcy, reorganization, moratorium, or
similar debtor relief laws; 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 c) The appointment
of a receiver for Supplier or AT&T, or for substantially all of their respective assets or properties; and 
 d) An
unauthorized assignment of this Agreement. 
  

	 	7.3	Bankruptcy. If a proceeding is commenced under any provision of the United States Bankruptcy Code, voluntary or involuntary, by or against either Party, and this
Agreement has not been terminated, the non-debtor Party may file a request with the bankruptcy court to have the court set a date within sixty (60) days after the commencement of the case, by which date the debtor Party will assume or reject
this Agreement and the debtor Party will cooperate and take whatever steps necessary to assume or reject the Agreement by such date. 

  

	 	7.4	Termination for Convenience. AT&T may terminate this Agreement or any one or more of the Service Exhibits entered into pursuant to this Agreement at any time
upon thirty (30) days written notice to Supplier, unless otherwise restricted within a Service Exhibit. 

  

	 	7.5	Obligations upon Termination. Except as may otherwise be provided in a Service Exhibit, upon termination or expiration of this Agreement or any one or more of
the Service Exhibits Supplier agrees to: 

  

	 	i.	cooperate in an orderly “wind-down” or transition of the affected Service(s) to AT&T or a designated AT&T supplier; 

 

	 	ii.	transfer all relevant AT&T Data and Customer Information to AT&T and/or a designated AT&T supplier, in a commercially available form and method defined by
AT&T; 

  

	 	iii.	continue to provide the Service(s) until the earlier of (i) completion of the transition to AT&T or an AT&T designated supplier or (ii) twelve
(12) months from expiration or termination of the affected Service(s) (the Transition Period”); and 

  

	 	iv.	enter into a separate Statement of Work with AT&T detailing the transition and/or wind-down plan, including a specific end date and work diligently to implement
such transition/wind down of Service in a timely manner. 

 During the Transition Period, AT&T will pay fees to
Supplier and otherwise perform its obligations under this Agreement for the Services as set forth in the applicable Service Exhibit. 
  

	 	7.6	Effect of Termination. Upon receipt of notice of termination, Supplier will, unless otherwise directed by AT&T: (i) transfer title and deliver Custom
Products to AT&T (ii) return or destroy (at AT&T’s option) all Customer Information in its possession to AT&T and (iii) take all actions necessary to protect property in Supplier’s possession in which AT&T has or
may acquire an interest, applying at least the same standard of care that Supplier uses to protect its own property. 

  

	8.	AT&T’s Data. 

 Supplier
acknowledges that AT&T has all ownership rights to the data provided by AT&T to Supplier under the terms of this Agreement (“AT&T Data”) and Supplier agrees to treat all AT&T Data relating to AT&T’s business as
confidential and to be used only for the purpose of providing Services to AT&T under this Agreement. At AT&T’s request, Supplier shall remove from the AT&T account any personnel of Supplier that AT&T believes is not treating
AT&T Data in a manner consistent with terms of this Section. This provision shall not apply to such AT&T Data as is publicly available, independently developed by Supplier or rightfully obtained from third parties. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	 	8.1	Customer Information. To the extent that Supplier receives or has access to any personally-identifiable AT&T customer or AT&T personnel data (including,
but not limited to, name, address, telephone number, credit card information, social security number, Customer Proprietary Network Information, profiles, customer usage data and/or other data resulting from Customer’s use of the services)
(collectively, “Customer Information”), AT&T retains all rights to, and is the sole owner of, all Customer Information. Supplier will treat all Customer Information pursuant to Exhibit D to this Agreement. Supplier will not use or
disseminate or authorize the use or dissemination of any Customer Information for any purpose other than in connection with the performance of Supplier’s obligations under this Agreement, without AT&T’s advance written permission,
which may be withheld in AT&T’s sole discretion. 

  

	 	8.2	Protection and Security of Customer Information. Supplier will not use or disclose, or permit others to use or disclose, any Customer Information except as
necessary for Supplier to fulfill its obligations under this Agreement, or otherwise in accordance with AT&T’s written instructions. Supplier will take all reasonable precautions to protect Customer Information against unauthorized
disclosure or alteration, theft, or other misuse including without limitation, maintaining and enforcing safety and security procedures and policies with respect to access, handling and maintenance of Customer Information reasonably designed to
(i) insure the integrity and security of Customer Information; (ii) protect against any reasonably foreseeable threats or hazards to the integrity or security of Customer Information; and (iii) protect against unauthorized access to
or use of Customer Information that could result in substantial harm or inconvenience to AT&T or its customers. Further, the Parties will cooperate with each other on an ongoing basis to evaluate security standards and will evaluate in good
faith recommendations made by the other to protect the security and integrity of Customer Information. 

  

	 	8.3	Retention of Customer Information. As soon as Supplier no longer needs to retain any item of Customer Information in order to perform its duties under this
Agreement or otherwise upon AT&T’s written request, Supplier will, at AT&T’s option, promptly return or destroy all tangible material embodying Customer Information in its possession or under its control. 

 

	 	8.4	Privacy. In addition to any other protections afforded under this Agreement, Supplier acknowledges that Customer Information is subject to certain privacy laws
and regulations, as well as the AT&T’s privacy policy, as may be changed by AT&T in its discretion from time to time (found at http://www.att.com/gen/privacy-policy?pid=2506 ). 

 

	9.	Confidential Information. 

  

	 	9.1	Confidential Information – AT&T 

  

	 	9.1.1	 Any Information furnished to Supplier in connection with this Agreement, including Information provided under a separate Nondisclosure Agreement
in connection with discussions regarding the Service, or related Service Exhibits, shall remain AT&T’s property. Unless such Information was previously known to Supplier free of any obligation to keep it confidential, or has been or is
subsequently made public by AT&T or a third party, without violating a confidentiality obligation, Information shall be kept confidential by Supplier, shall be used only in performing under this Agreement, and may not be used for other purposes
except as may be agreed upon between Supplier and AT&T in writing. Supplier is granted no rights or license to such Information. All copies of such Information, whether in written, graphic or other tangible form, shall be returned to AT&T

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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upon the earlier of (i) AT&T’s request or (ii) upon termination, cancellation, or expiration of this Agreement. 

 

	 	9.1.2	Supplier understands and agrees that any and all field trial results prepared by AT&T are and shall remain the property of AT&T and are hereby considered
AT&T’s proprietary Information. Therefore, it shall be AT&T’s option, in its sole discretion, to furnish Supplier copies of such documents or to discuss such documents with Supplier. Supplier’s use of field trial reports
furnished by AT&T shall be governed by the Publicity section in addition to the provisions contained in this section, Information. 

  

	 	9.1.3	Notwithstanding the foregoing provisions of this Section 9.1, Contractor will not be required to protect AT&T Information from disclosure to the extent:
(a) the Information has been publicly disclosed by AT&T; (b) AT&T in writing authorizes Contractor to disclose without restriction; (c) Contractor already lawfully knows the Information at the time it is disclosed by AT&T
without an obligation to keep it confidential; (d) Contractor lawfully obtains the Information from any source other than AT&T, provided that such source lawfully disclosed such information; or (e) Contractor independently develops
such Information without use of or reference to AT&T’s Information 

  

	9.2	Confidential Information – Supplier. 

  

	 	9.2.1	Other than for those rights granted under Section 10.1 “Ownership and Use of Proprietary Materials”, any Information furnished to AT&T in
connection with this Agreement, including Information provided under a separate Nondisclosure Agreement in connection with discussions regarding the Service, or related Service Exhibits, shall remain Supplier’s property. Unless such Information
was previously known to AT&T free of any obligation to keep it confidential, or has been or is subsequently made public by Supplier or a third party, without violating a confidentiality obligation, Information shall be kept confidential by
AT&T, shall be used only in performing under this Agreement, and may not be used for other purposes except as may be agreed upon between Supplier and AT&T in writing. AT&T is granted no rights or license to such Information. All copies
of such Information, in written, graphic or other tangible form, shall be returned to Supplier upon the earlier of (i) Supplier’s request or (ii) upon termination, cancellation, or expiration of this Agreement. Notwithstanding the
preceding sentences, to the extent AT&T is hosting any Products or Services on its own equipment or its subscribers’ devices, installation, operations, repair, or maintenance Information of Supplier which pertains to the Products or
Services which are the subject of this Agreement shall be considered to be confidential but AT&T may disclose such Information to others solely for the purpose of installing, operating, repairing, replacing, removing, and maintaining the Product
or Service for which it was initially furnished. 

  

	 	9.2.2	AT&T will not be required to protect Supplier Information from disclosure to the extent: (a) the Information has been publicly disclosed by Supplier;
(b) Supplier in writing authorizes AT&T to disclose without restriction; (c) AT&T already lawfully knows the Information at the time it is disclosed by Supplier without an obligation to keep it confidential; (d) AT&T
lawfully obtains the Information from any source other than Supplier, provided that such source lawfully disclosed such information; or (e) AT&T independently develops such Information without use of or reference to Supplier’s
Information. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 12 

  
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Agreement No. 20100607.090.C 

  

	 	9.3	Notice to Disclose Confidential Information 

 In the event a Party receives a court order, or is otherwise required by law to disclose any confidential Information, such Party will (a) notify the other immediately upon receipt of such court
order or other document requiring disclosure, such that the Party whose confidential Information may be disclosed has time to object and/or move for a protective order, and (b) file any information disclosed in response to such order under seal
and/or request that the court seal such confidential Information. Such notice must include, without limitation, identification of the Information to be so disclosed and a copy of the order. The disclosing Party will disclose only such Information as
is legally required and will use its best reasonable efforts to obtain confidential treatment for any Information that is so disclosed. Except as may ultimately be required by such court order or law, each Party’s obligations with regard to
such confidential Information, as set forth above, will remain in full force and effect. 
  

	10.	Ownership and Protection of Proprietary Rights 

 The following protections apply to proprietary rights of the Parties. 
  

	 	10.1	Ownership and Use of Proprietary Materials. 

  

	 	10.1.1	Custom Products. Unless otherwise agreed in writing by the parties AT&T will be the exclusive owner of all right, title, and interest in and to all Custom
Product, including all Intellectual Property Rights, excluding Contractor’s Pre-Existing Materials, but including all enhancements, modifications, and updates thereto that are part of the Custom Product. AT&T’s ownership of such
enhancements, modifications and updates shall be subject to Contractor’s underlying rights and ownership in the Pre-Existing Material. Contractor shall secure all such Intellectual Property Rights from each employee, agent and subcontractor of
Contractor who has or will be providing or creating any Services or Custom Product to or on behalf of AT&T under this Agreement. All works created in whole or in part by Contractor under this Agreement will be deemed “work made for
hire” of AT&T for all purposes of copyright law, and the copyright will belong solely to AT&T. To the extent that the Custom Product does not qualify as a work made for hire under applicable law, and to the extent that the Custom
Product includes material subject to Intellectual Property Right protection, Contractor hereby assigns to AT&T all Intellectual Property Rights in and to the Custom Product, including, but not limited to, all rights in and to any inventions and
designs embodied in the Custom Product or developed in the course of Contractor’s creation of the Custom Product. The foregoing assignment includes a license under any current or future patents owned or licensable by Contractor to the extent
necessary to combine the Custom Product or any derivative works thereof with any hardware and software of AT&T. Contractor, however, will be free to use its general knowledge, skills and experience within the scope of its business that are used
or developed pursuant to this Agreement; however, Contractor shall have no license or other right to use the Custom Product other than for the delivery of Services to AT&T under this Agreement. Contractor agrees that it will not provide the
Custom Product to any third party without AT&T’ prior written consent. 

  

	 	10.1.2	 Pre-Existing Materials. Subject to the license granted below, each party will retain all Intellectual Property Rights in any Proprietary
Material it owned or had an interest in prior to the Start Date (“Pre-Existing Materials”). Unless expressly stated herein, nothing in this Agreement will be deemed to imply a transfer of ownership of the other party’s
Pre-

  

PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their 
 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 
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Existing Materials. Notwithstanding the terms set forth above in this provision, to the extent Pre-Existing Material of Supplier is embodied in any Custom Product, Supplier grants AT&T a
perpetual, non-exclusive, assignable, sub-licensable, royalty-free license to use, modify, and enhance such Pre-Existing Material, but only as reasonably necessary for AT&T to exercise its rights in the Custom Product. In the interest of
clarity, the parties agree that in the previous sentence the word “embodies” does not mean, when used in reference to two pieces of software, that one piece (i.e. a code library) is merely linked to another through reference in a code
string; but rather that the Custom Product includes the Pre-Existing Materials within the lines of code comprising the piece of software. ] 

  

	 	10.1.3	Further Acts. Supplier will take such action (including, but not limited to, the execution, acknowledgment, delivery and assistance in preparation of documents
or the giving of testimony) as may be requested by AT&T to evidence, transfer, vest or confirm AT&T’ right, title and interest in the Custom Products. 

 

	 	10.1.4	AT&T Reservation of Rights and Limited License. THE PARTIES HEREBY ACKNOWLEDGE AND AGREE THAT NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT, AT&T IS
NOT TRANSFERRING OR GRANTING ANY RIGHT, TITLE, OR INTEREST IN OR TO (OR GRANTING ANY LICENSE IN OR TO) ANY OR ALL PROPRIETARY MATERIALS CREATED BY AT&T OR DIRECTLY OR INDIRECTLY PROVIDED TO SUPPLIER BY AT&T OR BY ITS THIRD PARTY PROVIDERS ,
NOR TRANSFERRING OR GRANTING ANY RIGHT, TITLE, OR INTEREST IN OR TO (OR GRANTING ANY LICENSE IN OR TO) ANY AND ALL OF AT&T’S INTELLECTUAL PROPERTY RIGHTS WHENEVER ACQUIRED, AND GRANTS SUPPLIER NO RIGHTS IN OR TO, NO LICENSE TO, AND NO
PERMISSIONS REGARDING ANY SUCH PROPRIETARY MATERIALS OR INTELLECTUAL PROPERTY RIGHTS. (The sole exception to the foregoing reservation of rights is that AT&T hereby grants Supplier a limited, nonexclusive, non-transferable license (that
shall automatically terminate upon the termination of this Agreement) to use, reproduce, display, perform and distribute the Proprietary Materials provided by AT&T solely as is necessary for Supplier to perform its obligations under this
Agreement, subject to the terms and conditions of this Agreement. In no way expanding the foregoing license, said license in no manner permits Supplier to make commercial use of Proprietary Materials provided by AT&T or AT&T Intellectual
Property Rights for the benefit of any third party. 

  

	 	10.1.5	Use. In no way limiting Supplier’s obligations under the respective Nondisclosure Agreement, and except as required for Supplier’s performance of the
Services or as authorized in writing by AT&T, Supplier will not use, disclose, publish or distribute any Proprietary Materials of AT&T or remove any Proprietary Materials from AT&T’ premises. Supplier will hold all AT&T’s
Proprietary Materials in trust for AT&T and will deliver them to AT&T upon request and in any event upon the expiration or termination of this Agreement or an individual Service Exhibit. 

 

	 	10.1.6	Intellectual Property Assignment. Supplier shall secure all such Intellectual Property Rights from each employee, contractor, subcontractor, and/or agent of
Supplier who has or will be providing or creating any Services or Deliverables to or on behalf of AT&T under this Agreement. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 14 

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	 	10.1.7	License to AT&T Property and AT&T Third Party Content. AT&T hereby grants Supplier a limited, nonexclusive, non-transferable right to use, reproduce,
display, perform and distribute the AT&T Property and the AT&T Third Party Content solely to perform its obligations under this Agreement, subject to the terms and conditions of this Agreement and the respective Service Exhibit.

  

	 	10.2	Protection of Proprietary Rights 

  

	 	10.2.1	AT&T acknowledges that except for Custom Products, the Services are provided on a managed basis and, therefore, pursuant to this Agreement no right, title or
interest in or to the Services or any related intellectual property is assigned to AT&T, and Supplier, its Affiliates and/or Licensors retain all title, patent, copyright, and other intellectual property right that they have thereto, including
all associated software, programming and documentation authored by Supplier. 

  

	 	10.2.2	Supplier acknowledges that pursuant to this Agreement, no right, title or interest in or to any of AT&T’s intellectual property rights is transferred or
licensed, and AT&T retains all Intellectual Property Rights, including without limitation to any specifications, requirements and/or documentation originated by AT&T. 

 

	11.	Use of Marks. 

  

	 	11.1	Publicity. Neither Party will issue a news release, public announcement, advertisement, or other form of publicity concerning the existence of this Agreement or
the services to be provided hereunder without obtaining the prior written approval of the other Party, which may be withheld in the other Party’s sole discretion. 

 

	 	11.2	Ownership. Supplier will not use AT&T’s name or any trademark, service mark or logo of AT&T, without AT&T’s express prior written
permission specifically relating to such use. The logo, brand or other trademark or service mark (“Marks”) of either Party will remain the exclusive property of that Party and the other Party has and will have no right to such Marks. All
use of the Marks of either Party will be deemed to inure only to the benefit of the owner of such Mark. Neither Party will have the right to use any of the other Party’s Marks without the express written consent of the other Party. Any approved
use of the Marks of the other Party will be in accord with such Party’s policies regarding the use of such Marks. This provision grants Supplier no rights whatsoever to AT&T’s trademarks or trade names except as may be authorized under
this Agreement. 

  

	 	11.3	Logo. At AT&T’s request, the Service will carry a logo, brand or other trademark or service mark of AT&T and may include a statement or Supplier
Mark that indicates Supplier is underlying provider of the Service. No Mark may be placed on the Service without AT&T’s prior written consent, including but not limited to the Marks of Supplier and neither Party shall remove, alter, cover
or obfuscate any Marks, except as otherwise agreed upon by the Parties in writing, 

  

	12.	Indemnification. 

  

	 	12.1	General Indemnity. 

  

	 	12.1.1	 With respect to the Services provided under this Agreement, Supplier agrees to indemnify, defend, and hold AT&T harmless from any and all
liabilities, causes of action, lawsuits, 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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penalties, claims or demands (including the costs, expenses and attorneys’ fees on account thereof) that may be made by: 

 

	 	12.1.1.1	Anyone for injuries of any kind, including but not limited to personal injury, death, property damage and theft, arising out of or resulting from Supplier’s
negligent or willful acts or omissions or those of persons furnished by Supplier, its agents or its subcontractors or resulting from use of Supplier’s Services furnished hereunder or resulting from Supplier’s failure to perform its
obligations hereunder; or 

  

	 	12.1.1.2	Any of either Supplier’s, its agents’ or its subcontractors’ employees or former employees for which the Supplier’s, its agents’ or its
subcontractors’ liability to such employee or former employee would otherwise be subject to payments under the state Workers’ Compensation laws or an Employer’s Liability policy, premises liability principles or any other law or form
of legal duty or obligation; and 

  

	 	12.1.1.3	Either Supplier’s, its agents’ or its subcontractors’ employees or former employees, including applicants at AT&T’s job site, for any and
all claims arising out of the employment relationship with respect to performing under this Agreement. This includes, but is not limited to, employment discrimination charges and actions arising under Title VII of The Civil Rights Act of 1964, as
amended; The Equal Pay Act; The Age Discrimination Act, as amended; The Rehabilitation Act; The Americans with Disabilities Act; The Fair Labor Standards Act; The National Labor Relations Act; and any other applicable law. 

 

	 	12.1.1.4	Anyone in connection with a breach of its obligations set forth in Section 14.3 “Compliance with Laws or Section 14.4 “Executive
Orders.” 

  

	 	12.1.2	Intentionally Omitted. 

  

	 	12.1.3	The foregoing indemnity shall be in addition to any other indemnity obligations of Supplier set forth in this Agreement. 

 

	 	12.2	Intellectual Property Indemnity. 

  

	 	12.2.1	Generally. 

  

	 	12.2.1.1	 Supplier will defend, indemnify and hold harmless AT&T and its affiliates, subsidiaries, contractors, distributors, and customers
(hereinafter referred to individually as “Indemnified Party” and collectively as “Indemnified Parties”) from and against any and all losses, costs, damages, expenses, liabilities, demands, claims, actions, and lawsuits
(including without limitation consultant, attorney and other legal fees) that may be asserted against, incurred or suffered by, imposed on, or awarded against any Indemnified Party arising out of or in connection with, in whole or in part, any
allegation, threat, demand or claim (or settlement thereof) that the Products or Services, related documentation, or related services, in whole or in part, whether alone or in combination with other products and services of the Indemnified Party,
infringe, dilute, tarnish, or misappropriate any copyright, industrial design, mask work, moral right, patent, right of publicity, trademark, trade secret, utility model, or other proprietary or intellectual property right or license of any person
or entity (an “Infringement Claim”). AT&T will indemnify 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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(subject to the limitations set forth in the respective Service Exhibits (“Limitation of Liability”) Supplier against copyright or trademark infringement actions filed against Supplier
by a third party unaffiliated with Supplier, to the extent based on Supplier’s permitted use of materials produced and provided by AT&T; provided that Supplier give AT&T prompt written notice of such action and provide AT&T with all
reasonably requested assistance. 

  

	 	12.2.1.2	In the event that a third party brings an Infringement Claim against Supplier, its affiliates, or any Indemnified Party, Supplier shall: (i) pay all
consultant, attorney and other legal fees and expenses incurred by or on behalf of an Indemnified Party in that party’s efforts to assess if the use, sale, offer to sell, or importation of any Products or Services infringes any pending or
issued patent or utility model (“Infringement Assessment”) or related to the avoidance of such infringement; and (ii) fully assist the Indemnified Party in the Infringement Assessment by promptly providing to the Indemnified
Party, upon that party’s request, all relevant information or material in Supplier’s possession or control that has been used by Supplier itself in making such assessment, including but not limited to, any in-house or outside counsel
opinions, subject to appropriate measures and agreements between the parties to preserve any privilege that may apply to such information. If following an Infringement Assessment, AT&T believes in its sole discretion that there is a possibility
that AT&T’ use, sale, offers to sell, or importation of any Products or Services or related documentation infringes a third-party’s issued patent or utility model, AT&T may, upon notice to Supplier, terminate this Agreement, unless
Supplier then expeditiously, either: (i) procure for the Indemnified Party the right to continue using the allegedly infringing Products or Services; (ii) replace such Products or Services with a clearly non-infringing product or service
without loss of any functionality and that is, and in full compliance with all of the representations and warranties set forth in this Agreement, and all specifications and requirements applicable to the Product or Service, which substitute product
Supplier shall fully deploy, and Supplier shall fully compensate the Indemnified Party for all costs, expenses and fines associated with such replacement; or (iii) modify such Deliverable(s)(without loss of any functionality and such that the
Product or Service is fully compliant with all of the representations and warranties set forth in this Agreement and all specifications and requirements applicable to the Product or Service), to make them clearly non-infringing and after which
modification, the Products or Services will be in full compliance with all of the representations and warranties set forth in this Agreement, which modified product Supplier shall fully deploy, and Supplier shall fully compensate the Indemnified
Party for all costs, expenses, and fines associated with such modification and deployment. . Such termination or failure to so terminate shall not be an exclusive remedy and shall not in any manner limit AT&T’s other remedies or
Supplier’s indemnification obligations under this Agreement. 

  

	 	12.2.1.3	 COMPANY AGREES THAT, NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT TO THE CONTRARY (AND WHETHER OR NOT SUCH A PROVISION CONTAINS
LANGUAGE THAT REPRESENTS ITSELF AS TRUMPING OTHER PROVISIONS CONTRARY TO IT), WHETHER EXPRESS OR IMPLIED: (i) COMPANY SHALL 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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INDEMNIFY AND HOLD HARMLESS THE INDEMNIFIED PARTIES FROM AND AGAINST ANY AND ALL ACTUAL, ENHANCED, EXEMPLARY, INCIDENTAL, PUNITIVE, SPECIAL, TREBLE AND CONSEQUENTIAL DAMAGES ASSERTED AGAINST,
INCURRED OR SUFFERED BY, IMPOSED ON, OR AWARDED AGAINST ANY INDEMNIFIED PARTY IN CONNECTION WITH COMPANY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN THIS SECTION 12.2; AND (ii) NONE OF THE LIMITATIONS OF LIABILITY CONTAINED ANYWHERE IN
THIS AGREEMENT WILL APPLY TO COMPANY’S OBLIGATIONS UNDER THIS SECTION 12.2. 

  

	 	12.2.2	Procedure. Notwithstanding any provision to the contrary contained in this Agreement or elsewhere (including without limitation other indemnification provisions
in this Agreement), AT&T and Supplier agree that with respect to Intellectual Property Indemnification under this Section 12.2, AT&T shall have the option to either (i) control the defense of any claims or actions regarding
Supplier’s obligations under this Section 12.2, or (ii) allow Supplier to control such defense, and, if AT&T chooses to allow Supplier to control the defense, then: 

 

	 	12.2.2.1	AT&T may, at its option, participate and appear with Supplier in the defense, settlement and compromise of any claims or actions regarding Supplier’s
obligations under this Section 12.2; 

  

	 	12.2.2.2	In the event of any claims or actions regarding Supplier’s obligations under this Section 12.2, if, in the absence of an injunction or other judicial
action, Supplier desires to settle or compromise such claims or actions and such settlement or compromise would in any manner involve any action or forbearance by any Indemnified Party, prior to agreeing to any such settlement or compromise Supplier
shall obtain the written consent of AT&T, which may be withheld in AT&T’s reasonable discretion. In the event AT&T reasonably withholds such consent, Supplier shall not be relieved of its indemnification obligations under this
Section 12.2; 

  

	 	12.2.2.3	If any claims or actions regarding Supplier’s obligations under this Section 12.2 are to be settled or satisfied solely by the payment of money by
Supplier, Supplier may control such settlement or satisfaction. 

  

	 	12.2.3	Upon Injunction. 

  

	 	12.2.3.1	 Without in any manner limiting the foregoing indemnification obligations, in the event of an injunction or other judicial action preventing or
restricting an Indemnified Party’s use or enjoyment of the Products or Services, in whole or in part, Supplier shall at Supplier’s sole expense and at Supplier’s sole option and direction, either: (i) procure for the Indemnified
Party the right to continue using the infringing Products or Services; (ii) replace such Products or Services with a non-infringing product or service without loss of any functionality and that is, and in full compliance with all of the
representations and warranties set forth in this Agreement, and all specifications and requirements applicable to the Product or Service, which substitute product Supplier shall fully deploy, and Supplier shall fully compensate the Indemnified Party
for all costs, expenses and fines associated with such replacement; or (iii) modify such Deliverable(s)(without loss of any functionality and such that the Product or Service is fully compliant with all of the

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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representations and warranties set forth in this Agreement and all specifications and requirements applicable to the Product or Service), to make them non-infringing and after which modification,
the Products or Services will be in full compliance with all of the representations and warranties set forth in this Agreement, which modified product Supplier shall fully deploy, and Supplier shall fully compensate the Indemnified Party for all
costs, expenses, and fines associated with such modification and deployment. 

  

	 	12.2.3.2	Intentionally Omitted. 

  

	 	12.2.3.3	If in AT&T’s reasonable discretion, AT&T believes compliance with any injunction or other judicial action which prevents or restricts an Indemnified
Party’s use or enjoyment of the Products or Services, in whole or in part, would require an Indemnified Party to take any action or forebear from any action such that: (i) any services provided or performed by AT&T might be interrupted
or diminished to any material degree; or (ii) any customers’ use of services provided by AT&T might be interrupted or diminished to any degree, then at AT&T’s direction, Supplier shall use its best efforts to stay or appeal
such an injunction or judicial action. 

  

	 	12.2.3.4	Without excusing Supplier from any of Supplier’s other obligations set forth in this Section 12, if in Supplier’s reasonable discretion neither
option (i), (ii), nor (iii) in Section 12.2.3.1 can be attained, or, in fact, none of the options are in fact obtained, AT&T in its sole discretion may choose to return to Supplier the Products or Services in AT&T’s
possession, and Supplier will refund to AT&T all amounts paid for the development of the Products or Services and services provided under this Agreement, reduced on a straight-line amortization basis over five (5) years.

  

	 	12.2.3.5	The remedies in this Section 12.2.3 are nonexclusive and shall not in any manner limit AT&T’s other remedies or Supplier’s indemnification
obligations under this Agreement. 

  

	 	12.3	Notice by AT&T. In connection with any claim for indemnity under this Section 12, AT&T agrees to notify Supplier promptly of any written claims or
demands against an Indemnified Party for which Supplier is responsible under this Section 12. AT&T’s failure to notify Supplier on a timely basis will excuse Supplier from its obligations only to the specific extent Supplier has been
prejudiced thereby. 

  

	 	12.4	Notice by Supplier. Supplier agrees to notify AT&T promptly of any written claims or demands against an Indemnified Party for which Supplier is responsible
under this Section 12. 

  

	13.	Insurance. 

  

	 	13.1	With respect to Supplier’s performance under this Agreement, and in addition to Supplier’s obligation to indemnify, Supplier shall at its sole cost and
expense: 

  

	 	13.1.1	maintain the insurance coverages and limits required by this Section and any additional insurance and/or bonds required by law: 

 

	 	a.	 at all times during the term of this Agreement and until completion of all work

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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associated with this Agreement, whichever is later; and 

  

	 	b.	with respect to any coverage maintained in a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all work
associated with this Agreement, whichever is later. If a “claims-made” policy is maintained, the retroactive date must precede the commencement of work under this Agreement; 

 

	 	13.1.2	require each subcontractor who may perform work under this Agreement or enter upon the work site to maintain coverages, requirements, and limits at least as
broad as those listed in this Section from the time when the subcontractor begins work, throughout the term of the subcontractor’s work and, with respect to any coverage maintained on a “claims-made” policy, for two (2) years
thereafter; 

  

	 	13.1.3	procure the required insurance from an insurance company eligible to do business in the state or states where work will be performed and having and maintaining a
Financial Strength Rating of “A-” or better and a Financial Size Category of “VII” or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies, except that, in the case of Workers’
Compensation insurance, Supplier may procure insurance from the state fund of the state where work is to be performed; and 

  

	 	13.1.4	deliver to AT&T, certificates of insurance stating the types of insurance and policy limits. Supplier shall provide or will endeavor to have the issuing
insurance company provide at least thirty (30) days’ advance written notice of cancellation, non-renewal, or reduction in coverage, terms, or limits to AT&T. Supplier shall deliver such certificates: 

 

	 	1.	prior to execution of this Agreement and prior to commencement of any work; 

 

	 	2.	prior to expiration of any insurance policy required in this Section; and 

  

	 	3.	for any coverage maintained on a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all work associated with
this Agreement, whichever is later. 

  

	13.2	The Parties agree: 

  

	 	13.2.1	the failure of AT&T to demand such certificate of insurance or failure of AT&T to identify a deficiency will not be construed as a waiver of
Supplier’s obligation to maintain the insurance required under this Agreement; 

  

	 	13.2.2	that the insurance required under this Agreement does not represent that coverage and limits will necessarily be adequate to protect Supplier, nor be deemed as a
limitation on Supplier’s liability to AT&T in this Agreement; 

  

	 	13.2.3	Supplier may meet the required insurance coverages and limits with any combination of primary and Umbrella/Excess liability insurance; and

  

	 	13.2.4	Supplier is responsible for any deductible or self-insured retention. 

 

	13.3	The insurance coverage required by this Section includes: 

  

	 	13.3.1	Workers’ Compensation insurance with benefits afforded under the laws of any state in which the work is to be performed and Employer’s Liability
insurance with limits of at least: 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 Five Hundred
Thousand Dollars ($500,000) for Bodily Injury – each accident 
 Five Hundred Thousand Dollars ($500,000) for Bodily Injury
by disease – policy limits 
 Five Hundred Thousand Dollars ($500,000) for Bodily Injury by disease – each employee

 To the fullest extent allowable by Law, the policy must include a waiver of subrogation in favor of AT&T, its Affiliates,
and their directors, officers and employees. 
 In states where Workers’ Compensation insurance is a monopolistic state-run
system, Supplier shall add Stop Gap Employer’s Liability with limits not less than Five Hundred Thousand Dollars ($500,000) for each accident or disease. 
  

	 	13.3.2	Commercial General Liability insurance written on Insurance Services Office (ISO) Form CG 00 01 12 04 or a substitute form providing equivalent coverage,
covering liability arising from premises, operations, personal injury, products/completed operations, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract) with limits of at least:

 Two Million Dollars ($2,000,000) General Aggregate limit 

One Million Dollars ($1,000,000) each occurrence limit for all bodily injury or property damage incurred in any one (1) occurrence

 One Million Dollars ($1,000,000) each occurrence limit for Personal Injury and Advertising Injury 

Two Million Dollars ($2,000,000) Products/Completed Operations Aggregate limit 

One Million Dollars ($1,000,000) each occurrence limit for Products/Completed Operations 

One Million Dollars ($1,000,000) Damage to Premises Rented to You (Fire Legal Liability) 

The Commercial General Liability insurance policy must: 

 

	 	•	 	 include AT&T, its Affiliates, and their directors, officers, and employees as Additional Insureds. Supplier shall provide a copy of the Additional
Insured endorsement to AT&T. The Additional Insured endorsement may either be specific to AT&T or may be “blanket” or “automatic” addressing any person or entity as required by contract. A copy of the Additional Insured
endorsement must be provided within sixty (60) days of execution of this Agreement and within sixty (60) days of each Commercial General Liability policy renewal; 

 

	 	•	 	 include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors, officers and employees; and 

 

	 	•	 	 be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T. 

 

	 	13.3.3	Business Automobile Liability insurance with limits of at least One Million Dollars ($1,000,000) for each accident for bodily injury and property damage,
extending to all owned, hired, and non-owned vehicles. 

  

	 	13.3.4	 Umbrella/Excess Liability insurance with limits of at least One Million Dollars ($1,000,000) for each occurrence with terms and conditions at
least as broad as the underlying Commercial General Liability, Business Auto Liability, and Employers 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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Liability policies. Umbrella/Excess Liability limits will be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T.

  

	 	13.3.5	Professional Liability (Errors & Omissions) insurance with limits of at least One Million Dollars ($1,000,000) for each claim or wrongful act.

  

	 	13.3.6	Internet Liability and Network Protection (Cyberrisk) insurance with limits of at least One Million Dollars ($1,000,000) for each claim or wrongful act.

  

	14.	Supplier’s Representations and Warranties. 

 Supplier represents and warrants that: 
  

	 	14.1	Authority. Supplier has the right and authority to enter into and perform its obligations under this Agreement; 

 

	 	14.2	Right to Grant. Supplier has and will have for the term of this Agreement the right to grant the rights and license set forth therein.

  

	 	14.3	Compliance with Laws. Supplier shall comply with all applicable federal, state, county, and local rules, and all foreign laws for any similar jurisdiction
applicable to the performance of Supplier’s obligations, including without limitation, all statutes, laws, ordinance, regulations and codes (“Laws”) with respect to its performance under this Agreement, including but not limited to
(a) the procurement of permits, certificates, approvals, inspections, and licenses (b) filing all required reports relating to such performance (including, without limitation, tax returns), (c) paying all filing fees and federal,
state and local taxes applicable to Supplier’ business as the same shall become due, and (d) paying all amounts required under local, state and federal workers’ compensation acts, disability benefit acts, unemployment insurance acts
and other employee benefit acts when due. AT&T will not be responsible for any of the foregoing payments, obligations, taxes or benefits. AT&T will not be responsible for any of the foregoing payments, obligations, taxes or benefits and, as
is more fully set forth in Section 12, “Indemnification” of this Agreement. 

 In furtherance of
AT&T’s commitment to workplace diversity as an equal opportunity employer, Supplier will, while supplying the Software, performing any Services and at all other times while on AT&T property or conducting any AT&T related business,
comply with all applicable local, state and federal laws, including specifically all laws prohibiting harassment or discrimination of any kind in the workplace. 
  

	 	14.4	Executive Orders. 

  

	 	14.4.1	To the extent that Supplier’s performance is subject to certain executive orders (including E.O. 11246 and E.O. 13201) and statutes (including
Section 503 of the Rehabilitation Act of 1973, as amended; the Vietnam Era Veteran’s Readjustment Assistance Act of 1974; and the Jobs for Veterans Act) pertaining to government contractors, Supplier shall: 

 

	 	14.4.1.1	comply with such executive orders and statutes, and their implementing regulations, as amended from time to time; and 

 

	 	14.4.1.2	fulfill the obligations of a contractor under the clauses incorporated by this Section. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	 	14.4.2	This Section incorporates the following clauses: 

  

	 	14.4.2.1	“Affirmative Action For Workers With Disabilities” (at 48 CFR §52.222-36); 

 

	 	14.4.2.2	Employment Reports On Special Disabled Veterans, Veterans Of The Vietnam Era, and Other Eligible Veterans” (at 48 CFR §52.222-37);

  

	 	14.4.2.3	“Equal Employment Opportunity” (at 48 CFR §52.222-26) 

 

	 	14.4.2.4	“Equal Employment Opportunity Clause “ (at 41 CFR §60-1.4(a)); 

 

	 	14.4.2.5	“Equal Opportunity For Special Disabled Veterans And Veterans of the Vietnam Era” (at 41 CFR §60-250.5); 

 

	 	14.4.2.6	“Equal Opportunity for Disabled Veterans, Recently Separated Veterans, Other Protected Veterans, and Armed Forces Service Medal Veterans” (at 41 CFR
Sec. 60-300.5); 

  

	 	14.4.2.7	“Equal Opportunity For Workers With Disabilities” (at 41 CFR §60-741.5); 

 

	 	14.4.2.8	“Notice Of Employee Rights Concerning Payment Of Union Dues Or Fees” (at 29 CFR § 470.2); 

 

	 	14.4.2.9	“Notification Of Employee Rights Concerning Payment Of Union Dues Or Fees” (at 48 CFR §52.222-39). 

 

	 	14.4.2.10	“Prohibition of Segregated Facilities” (at 48 CFR §52.222-21); 

 

	 	14.4.2.11	“Small Business Subcontracting Plan” (at 48 CFR §52.219-9); and 

 

	 	14.4.2.12	“Utilization Of Small Business Concerns” (at 48 CFR §52.219-8). 

 

	 	14.4.3	If a Statement of Work or a Purchase Order includes a statement that performance is intended for a government contract and incorporates additional government
contracting provisions, Supplier shall also fulfill the obligations of a contractor or offeror under those additional provisions. 

  

	 	14.5	Conformance with Laws – No Violations. (a) the Services, including any Supplier Materials (but excluding AT&T Property and AT&T Proprietary
Materials) included therein, and the exercise by AT&T of its rights hereunder with respect to such items, shall not violate any applicable law and shall not infringe upon, violate or misappropriate any patent, copyright, trade secret, trademark,
contract or other right or interest of any third Party; (b) no such third party claims are pending or have been asserted or threatened as of the Effective Date; and (c) as to Supplier Materials for which Supplier does not solely own all
intellectual property rights, Supplier has full right, power and authority to license such Supplier Materials to AT&T as provided in this Agreement. 

  

	 	14.6	Union Activities. Supplier is not a Party to any existing union or other contract that purports to obligate AT&T to the union, either as a successor or
assignee of Supplier, or in any other way. 

  

	 	14.7	Other Agreements. Supplier’s execution, delivery and performance of this Agreement will not violate any employment, nondisclosure, confidentiality,
consulting or other agreement to which Supplier is a Party or by which it may be bound. 

  

	 	14.8	 Performance Standards. Supplier will (a) adhere to the highest ethical and business standards in

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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obtaining and supplying the Services to AT&T and (b) will conduct itself in a professional and workmanlike manner in accordance with applicable professional standards, if any.

  

	 	14.9	Copy/Virus Protection. Supplier warrants, to the best of its knowledge and belief, there will be no undisclosed copy protection or similar mechanisms within any
Service, and any updates, upgrades or new releases of such Service as delivered by Supplier to AT&T, which will either now or in the future, interfere with the use of the Service. Supplier further warrants, to the best of its knowledge and
belief, no Service will, as delivered to AT&T, contain any Harmful Code or means designed to cause the deliverable to damage or destroy data, code, the deliverable, firmware, or hardware or any undisclosed means that cause the deliverable to
lock up or cease to operate. Supplier further warrants, to the best of its knowledge and belief, that Supplier has removed, any and all viruses, trojan horses, trap doors, back doors, easter eggs, worms, time bombs, cancelbots, software locks, drop
dead devices or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information or which would render inaccessible or impair in any way
the operation of any software or hardware or data which the software is designed to process or use, or any other hardware, software or data attached to, resident on, or accessible to the system on which the software is executed or stored

  

	 	14.10	Payment Card Industry. The terms of this Section 14.10, apply only to the extent that Supplier collects, processes, handles, and/or maintains credit card or
other personal financial data and/or related transaction status or identity information through, for, or on behalf of AT&T or its customers. The PCI Security Standards Council, LLC, is a non-AT&T entity that owns, develops, maintains and
distributes the PCI Data Security Standard, which may be updated from time-to-time (“DSS”). Throughout the term of this Agreement and at no cost to AT&T, Supplier shall comply with the then-current requirements of DSS.

  

	 	14.11	Non-solicitation. AT&T discourages suppliers from offering gifts, entertainment or other forms of remuneration to AT&T’s employees or suppliers. If
Supplier is approached or solicited in any manner by an AT&T employee for a bribe, kick-back or other form of personal remuneration or gain, gift or entertainment in exchange for AT&T business Supplier will contact AT&T Business Security
Department immediately at 1-800-989-5558. Supplier agrees that failure to report such solicitation to AT&T Business Security or Supplier’s participation in such solicitation constitutes a material breach of this Agreement and, without
limitation to other remedies, subjects Supplier to all rights and remedies available to AT&T under law and equity, including but not limited to immediate termination of this Agreement. 

 

	 	14.12	Warranty Compliance. Supplier will re-perform or replace any Managed Service, in whole or in part, not in compliance with the warranties in this Agreement within
a reasonable time at no additional cost to AT&T. Unless AT&T otherwise specifies in writing, Supplier’s failure to cure a Severity Defect (noted as a severity level 3 or severity level 4) will not give rise to breach of Performance
Warranty and the right by AT&T to terminate the Agreement. 

  

	 	14.13	 Assignment of Warranties and Licenses. To the extent that any Service (or components thereof) are acquired by Supplier from any third party
manufacturer or supplier and to the extent legally permitted, Supplier hereby assigns to AT&T Supplier’s right, title and interest under any warranties and/or licenses made or granted by such manufacturer or supplier with respect to such
Service (or components), unless otherwise specified within the respective Service Exhibit. Supplier agrees and acknowledges that any warranties and/or licenses that cannot be assigned to AT&T will be

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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communicated as soon as it is known and documented within the respective Service Exhibit. 

  

	 	14.14	Right to Transfer Ownership of Deliverables and Intellectual Property. Supplier represents, covenants and warrants that each of Supplier’s employees has
assigned or is obligated to assign all of their rights, if any, in any and all Deliverables and Intellectual Property Rights, to Supplier, either by operation of law or by valid and enforceable written contract, and that Supplier therefore has all
rights and authority necessary to transfer ownership to AT&T of such Deliverables and Intellectual Property Rights. 

  

	15.	Performance Metrics and Non-Performance Compensation 

 For each Managed Service provided under this Agreement, the Parties agree to establish a Service Level Agreement within the respective Service Exhibit that includes the subject matter of this
Section 15. 
  

	 	15.1	Performance Requirements 

Supplier will provide Service to AT&T in accordance with the performance metrics set forth within the respective Service Exhibit,
hereto (as further described in the SLA), which are intended to reflect the level of performance established for AT&T prior to the effective date of the respective Service Exhibit. 

 

	 	15.2	Services Level Requirements 

 Supplier agrees that its Service will meet or exceed the service level requirements for a Managed Service, as set forth within the respective Service Exhibit (each a “Service Level”).

  

	 	15.3	Non-Performance Compensation 

 Supplier acknowledges that its failure to meet a Service Level shall result in non-performance compensation owed to AT&T, as set forth within the applicable Service Level Agreement. Non-performance
compensation may be taken in the form of credits or payments, as specified by AT&T. 
  

	 	15.4	Termination 

 Supplier
acknowledges that any right to terminate a Service for failure to meet a Service Level will be as set forth within the respective Service Exhibit. 
  

	 	15.5	In-Service Delays 

Supplier acknowledges that its failure to deliver fully conforming Service, Product and/or Software within the times specified in the
applicable Service Exhibit or in an order placed pursuant to this Agreement may cause material adverse effects to AT&T. As such, Supplier agrees to pay to AT&T for any such delays, the amounts set forth in the In-Service Delay section of the
respective Service Exhibit. Amounts owed to AT&T under this clause may be taken in the form of credits or payments, as specified by AT&T. 
  

	16.	Force Majeure 

  

	 	16.1	Force Majeure. Neither Party shall be deemed in default of this Agreement, any Service Exhibit or any Purchase Order to the extent that any delay or failure in
the performance of its obligations results from any cause beyond its reasonable control and without its fault or negligence, such as acts of God, acts of civil or military authority, embargoes, epidemics, war, riots, insurrections, fires,
explosions, earthquakes or floods (“Force Majeure”). 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	 	16.2	Notwithstanding the foregoing, if the Force Majeure event continues for a period longer than thirty (30) days, AT&T may terminate the affected
Service(s), without incurring any penalty or continuing obligation to Supplier (including cancellation charges) except for payment and performance obligations accrued prior to the date of the inception of the Force Majeure event.

  

	 	16.3	If either Party asserts the applicability of this Section, it shall provide prompt notice to the other Party of the commencement and ending of the Force Majeure
event. 

  

	 	16.4	In the event that a Force Majeure Event extends past seven (7) days after either Party’s notice to the other Party of same, as provided in
Section 16.3, the Parties will cooperatively implement a disaster recovery plan designed to resolve and/or mitigate the Force Majeure Event. 

  

	17.	Delays in Performance. 

 If Supplier has
knowledge of anything that may prevent or threaten to prevent the timely performance under this Agreement, Supplier will notify AT&T, within twenty-four (24) hours of such knowledge, orally or in writing, and provide all relevant
information concerning the delay or potential delay. Neither Party will be liable for failure to perform any obligations under this Agreement to the extent such failure is caused by a Force Majeure event. In such event, AT&T may cancel all or
portion of the affected Service by the Force Majeure event in accordance with Section 16.2. 
  

	18.	Disaster Recovery. 

 Supplier maintains,
and will continue to maintain throughout the Term of this Agreement, a disaster recovery plan, a business continuity plan and off-site disaster recovery capabilities (where applicable) that permit Supplier to recover from a disaster and continue
providing services to customers, including AT&T, within AT&T’s recovery time objectives for temporary and permanent repairs/fixes (“Recovery Objectives”). Each Service’s Recovery Objectives will be stated within the
applicable Service Exhibit. Supplier will test the operation and effectiveness of its disaster recovery plan for the Services, at least annually. Supplier maintains, and will continue to maintain throughout the Term of this Agreement, a backup power
supply system to guard against electrical outages. Supplier will provide AT&T an annual written report of all contingency tests, and, upon AT&T’s request, Supplier will permit AT&T to observe the performance of such contingency
tests. At AT&T’s request Supplier will participate in AT&T contingency testing. 
 Supplier will continue to provide the Services
under this Agreement if AT&T relocates its operations to an interim or substitute facility or otherwise implements any of its internal disaster recovery plans. 
  

	19.	Safety. 

  

	 	19.1	Supplier responsibility. Supplier is solely responsible for the conduct, safety and health of its employees, agents, subcontractors and the public in supply of
the Services under this Agreement at an AT&T (or AT&T designated) site. In the event Supplier fails to comply with applicable laws and/or regulations related to Supplier’s obligations set forth in this Section, AT&T (without
limitation to other remedies; including, but not limited to indemnification set forth in Section 12 “Indemnification”), may terminate the impacted Service Exhibit(s) if Supplier is unable to remedy such breach in accordance with
Section 7 “Termination.” 

  

	 	19.2	 Notification to State and Federal Agencies. Supplier is responsible for notifying appropriate state and federal agencies within at least four
(4) hours of an incident resulting in any injuries, fatalities or property and/or environmental damage required to be reported by applicable laws or 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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regulations. Federal OSHA plan states require notification within eight (8) hours, but some state plan states require notification within four (4) hours. Additionally, some state
environmental agencies require notification within fifteen (15) minutes. 

  

	 	19.3	Notification to AT&T Supplier will also deliver an incident report within at least four (4) hours and Accident Investigation Report within ten
(10) business days to both the AT&T project manager and AT&T Risk Management. In addition, Supplier must verbally report to 1 800 894 0374 or go within four (4) hours of any event or occurrence involving any injury, fatality or
property and/or environmental damage reportable under any applicable law or regulation. Supplier is not authorized to allow access to AT&T work sites for inspection by any governmental agency such as OSHA or EPA without the prior written
approval of AT&T. 

  

	20.	Limitation of Liability; No Special or Consequential Damages. 

 The Parties agree that any limits to a Party’s financial liability under this Agreement will be as set forth within the respective Service Exhibit, provided, however, that, except for claims arising
under the Sections noted below, neither Party will be liable for consequential, incidental, special or punitive damages, or for loss of revenue or profit in connection with the performance or failure to perform this Agreement, whether foreseeable or
unforeseeable, even if such Party has been advised of the possibility of such damages, arising out of this agreement, or liability arises from breach of contract, tort, any express or implied warranty, misrepresentation, negligence, strict
liability, tort or any other theory. None of the foregoing limitations of liabilities or exclusions of damages shall apply to any claims arising under, Section 9 “Confidential Information, Section 12 “Indemnification”, and
Section 25 “Network Connections” or any claims resulting from acts of gross negligence or willful misconduct. 
  

	21.	Notices. 

 All notices or demands given
hereunder or required by law will be given in writing, will refer to this Agreement and will be effective i) upon the date of personal delivery if delivered by hand; ii) upon the date of confirmed receipt if delivered by facsimile transmission or
email ii) or upon the date of receipt by recognized overnight courier; or iv) three (3) days after deposit in the United States mail (registered or certified mail, postage prepaid, return receipt requested). Any party may change such address by
giving the other party written notice of such change, referencing the change as a modification to this Section of this Agreement. 
  

			
	AT&T:	    	AT&T Services, Inc.
		    	 Attn: Kenda L. Carlile

16221 NE 72d Way
 Redmond, WA
98052

		    	Phone: 425.580.6000
		    	Fax: 425.580.8609
		
		    	AT&T Services, Inc.
		    	Attn: Notices Administrator
		    	530 McCullough - Room 10-R-01
		    	San Antonio, TX 78215
		    	Email Address: g06586@att.com

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 27 

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	With a copy (which will not constitute Notice) to:	  	
		
		  	 AT&T Services, Inc.

Attn: Legal Counsel / SCM Counsel
 1025 Lenox
Park Boulevard – Ste D594
 Atlanta, GA 30319

		
		  	 Phone: (404) 986-1672
 Fax:
(404) 986-9003

		
	SUPPLIER:	  	Motricity, Inc.
		  	Attn: General Counsel
		  	601 108th Ave. NE– Suite 800
		  	Bellevue, WA 98004
		  	 Phone: 425.957.6200
 Fax:
425-957-6201

		
	With a copy (which will not constitute Notice) to:	  	Motricity, Inc.
		  	Attn: Partner Management
		  	601 108th Ave. NE– Suite 800
		  	Bellevue, WA 98004
		  	 Phone: 425.957.6200
 Fax:
425.957.6201

  

	22.	Dispute Resolution. 

  

	 	22.1	General. The Parties will attempt in good faith to promptly resolve any controversy or claim arising out of or relating to this Agreement through negotiations
between key representatives of the Parties, before resorting to other available remedies. 

  

	 	22.2	Informal Dispute Resolution. If a controversy or claim should arise which is not settled as specified in sub Section (a) above, representatives of each
Party who are authorized to resolve the controversy or claim will meet at a location designated by AT&T, at least once, and will attempt to, and are empowered to, resolve the matter. Either representative may request this meeting within fourteen
(14) days of such request (the “First Meeting”). 

 22.2.1 Unless the Parties otherwise
agree, if the matter has not been resolved within twenty-one (21) days of the First Meeting, the representatives shall refer the matter to Senior Executives, who shall have full authority to settle the dispute (herein called the “Senior
Executives”). The Senior Executives will make commercially reasonable efforts to meet for negotiations within fourteen (14) days of the end of the twenty-one (21) day period referred to above, at a site designated by AT&T. Three
(3) business days prior to this scheduled meeting, the Parties shall exchange memoranda 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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stating the issue(s) in dispute and their positions, summarizing the negotiations which have taken place, and attaching relevant documents. 

22.2.2 If more than one meeting is held between the Senior Executives, the meeting shall be held in rotation at the offices of
Supplier and AT&T. 
  

	23.	Records and Audits. 

  

	 	23.1	Records. Supplier shall maintain complete and accurate records, in order for AT&T to verify via AT&T Audits. 

 

	 	i.	the accuracy and integrity of its invoices and AT&T’s payment obligations hereunder; 

 

	 	ii.	that the work charged for was actually performed; 

  

	 	iii.	that the Services have been and are being provided in accordance with this Agreement; 

 

	 	iv.	the integrity of the systems that process, store, support, maintain, and transmit AT&T data; 

 

	 	v.	the performance of its Subcontractors and agents with respect to any portion of the Services; and 

 

	 	vi.	that Supplier and its Subcontractors and agents are meeting applicable regulatory and legal requirements. For purposes of this Section, “Subcontractors” shall
include Subcontractors regardless of their tier. 

  

	 	23.2	Access and Scope. Supplier shall provide and shall require that its Subcontractors and agents provide to AT&T, its auditors (including internal audit staff
and external auditors), and governmental authorities, reasonable access at all reasonable times to: 

  

	 	i.	any facility at which the Services or any portion thereof are being performed; 

 

	 	ii.	systems and assets used to provide the Services or any portion thereof; 

  

	 	iii.	Supplier employees and Subcontractor and agent employees providing the Services or any portion thereof; 

 

	 	iv.	all Supplier and Subcontractor Records pertaining to the Services; and 

  

	 	v.	such financial records relating to the invoices and payment obligations and supporting documentation pertaining to the Services as may be reasonably requested by
AT&T and its auditors to enable them to audit the performance of the Services and other matters relevant to this Agreement (collectively, “AT&T Audits”). Any external auditors utilized by AT&T for AT&T Audits shall be
nationally recognized auditing firms under confidentiality obligations consistent with those stated in this Agreement 

 The scope of AT&T Audits shall also include: 
 (1) practices and procedures
used in performing the Services; 
 (2) systems, communications and information technology used in performing the Services;

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 (3) general controls and security practices and procedures; 

(4) supporting information and calculations regarding invoices and compliance with Service requirements; 

(5) quality initiatives and quality assurance; and 
 (6) compliance with the terms of this Agreement. 
  

	 	23.3	Audit. AT&T Audits may be conducted once a year (or more frequently if requested by governmental authorities who regulate AT&T’s business, if
required by applicable Law or if auditors require follow-up access to complete audit inquiries or if an audit uncovers any problems or deficiencies), upon thirty (30) days’ advance written notice (unless otherwise mandated by Law).
Supplier will cooperate, and will ensure that its Subcontractors and agents cooperate, in the AT&T Audits, will make the information reasonably required to conduct the AT&T Audits available on a timely basis. 

 

	 	23.4	Reporting. Upon request by AT&T, Supplier will furnish to AT&T written evidence of Supplier’s compliance with its obligations under this Agreement
including, without limitation, all pricing and discounting provisions and records necessary to ensure AT&T is receiving the appropriate pricing under this Agreement, including any terms available under the Most Favored Customer provisions of
Section 4.2 of this Agreement. Supplier further agrees to provide reports in a format and content reasonably acceptable to AT&T. For purpose of clarity, any audits of Section 4.2 will be conducted by external auditors and will not
identify Supplier’s other customers by name. 

  

	 	23.5	Audit Fees. AT&T agrees that it will be responsible for the payment of the fees and costs of the auditor unless: (a) with respect to compliance with
Section 4.2 “Most Favored Customer” of this Agreement, there is a determination that Supplier has been in breach of the provision; (b) with respect to Supplier’s compliance with its performance obligations as set forth
within a service level agreement or AT&T corporate security requirements, AT&T has experienced material issues and/or concerns with the Service (e.g. loss of customer data, security violations, complete Service outage and an audit is
required to isolate and resolve the Service issue/concerns and the AT&T Audit identified a breach of the service level agreement or AT&T corporate security requirement and/or (c) with respect to other provisions of this Agreement, the
auditor determines that AT&T has been overcharged by an amount in excess of five percent (5%) of the amounts actually due, in which case for (a), (b) or (c), Supplier will reimburse AT&T for such auditor fees and costs within
thirty (30) days of AT&T’s request for reimbursement. Supplier shall be solely responsible for all costs and expenses incurred by Supplier in connection with its obligations under this Section. 

 

	 	23.6	 Retention of Records. During the term of this Agreement and for a period of at least thirty-six (36) months after completion of the
Services provided Supplier will maintain and retain the records set forth in Section 23.1 (or longer if a discovery or legal hold request is made with respect to such records, in which case Supplier shall retain such records until AT&T
notifies Supplier that such discovery or legal hold request has expired). Supplier will provide AT&T at AT&T request, with paper and electronic copies of documents and information reasonably necessary to verify Supplier’s compliance
with this Agreement. Upon notification by AT&T of a discovery or legal hold request, Supplier shall fully cooperate with such request and immediately preserve any Supplier records covered by such request and promptly provide such Supplier
records requested by AT&T related to 

  
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the inquiry. 

  

	 	23.7	Confidentiality. AT&T recognizes and agrees that information learned during an audit is confidential and that such information may be used only in further
disposition of the audit and its findings. 

  

	 	23.8	Supplier shall contractually require all Subcontractors and agents who perform any part of the Services to comply with the applicable provisions of this Section.

  

	24.	Quality Assurance. 

  

	 	24.1	In addition to the performance criteria set forth in Section 15 of this Agreement and the respective Service Exhibit, Supplier will maintain a continuous
quality and business effectiveness program, which shall include at a minimum, documented processes and procedures (hereinafter referred to as “Quality Assurance”) for the Service provided under this Agreement. 

 

	 	24.2	Supplier’s Quality Assurance will ensure that the Service, in whole and in part, meets the appropriate standards and requirements set forth in
Section 24.3, and at minimum processes are performed as documented; noncompliant items found are identified; appropriate corrective action is taken for noncompliant items; QA results are reported to the appropriate managers and personnel and QA
effectiveness is measured. 

  

	 	24.3	Standards. When and where appropriate, Quality Assurance will incorporate key processes from the following industry-recognized standards:

  

	 	24.3.1	ISO 9001:2000; 

  

	 	24.3.2	Software Engineering Institute’s Capability Maturity Model (CMMI); and 

 

	 	24.3.3	TL9000. 

  

	 	24.3.4	The Parties agree that each reference to the applicable Quality Assurance standard means the most current version available. 

 

	 	24.4	Work Performed by Others. If any part of Supplier’s Work is performed by others, Supplier shall inspect and promptly report to AT&T any defect that
renders such other Work unsuitable for Supplier’s proper performance. 

  

	 	24.5	Audit. At AT&T’s discretion and upon advance written notice, AT&T, or its independent third party auditor, may audit Supplier’s Quality
Assurance for a particular Service, or components thereof (“QA Audit”). Such QA Audit will not occur more than once in a twelve month (12) period and will be reviewed with Supplier (“QA Review”), unless however such QA Audit
is: (i)requested by governmental authorities who regulate AT&T’s business, (ii) required by applicable Law or (iii) if auditors require follow-up access to complete audit inquiries or if an audit uncovers any problems or
deficiencies)”. 

  

	 	24.6	Corrective Action. If a QA Audit identifies any deficiencies or highlights opportunities for improvement, Supplier agrees to submit a written corrective action
plan to AT&T within thirty (30) days of the QA Review. Such plan will set forth the corrective actions to be taken by Supplier with a timeframe to be mutually agreed upon by the Parties and documented with the final plan.

  
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	 	24.7	Supplier understands and acknowledges that participation in AT&T’s supplier recognition programs requires TL 9000 registration.

  

	25.	Network Connections. 

  

	 	25.1	Direct Connectivity. For any direct network connections between Supplier and AT&T, Supplier will be responsible for maintaining security for connectivity of
its Service between Supplier and the AT&T network. If the connectivity is achieved solely through the Internet, Supplier will use the secure socket layer (“SSL”) protocol, or reasonable equivalent, including encrypting and
authenticated means of communication, for the duration of any session in which information is passed between Supplier and AT&T. The SSL implementation must be approved by AT&T in advance. If the connectivity is achieved through a persistent
physical or logical connection (such as a virtual private network or a frame relay connection) (“Persistent Connection”), then Supplier must comply with all reasonable security requirements and procedures established by AT&T and
provided to Supplier and must use an industry standard virus protection program on all networks that Supplier maintains that may be accessed by the Persistent Connection. Supplier will complete all connection forms provided by AT&T prior to the
establishment of a Persistent Connection. 

  

	 	25.2	Persistent Connection. When a Persistent Connection is established, the Persistent Connection will be maintained for as long as necessary (but in any case shall
terminate immediately upon termination or expiration of the Agreement). 

  

	 	25.3	Termination of Persistent Connection. 

  

	 	25.3.1	AT&T reserves the right to suspend or terminate the Persistent Connection in its sole discretion without notice. In the event of termination or suspension of
the Persistent Connection, Supplier shall not be responsible for performance of any obligations pursuant to this Agreement solely to the extent that such obligations cannot reasonably be performed without the Persistent Connection.

  

	 	25.3.2	Supplier may suspend the Persistent Connection only where a situation gives rise to imminent threat or harm to either Party’s network. In the event of
suspension of the Persistent Connection, Supplier shall give notice to AT&T as soon as possible after the suspension and the suspension shall continue only for as long as necessary to correct the situation giving rise to the suspension. Supplier
shall not be responsible for performance of any obligations pursuant to this Agreement solely to the extent that such obligations cannot reasonably be performed without the Persistent Connection. Once the issue has been resolved to the Parties
reasonable satisfaction (which shall not be unreasonably withheld or delayed), the Parties will restore the Persistent Connection. 

  

	 	25.4	 Business Third Parties Connectivity. For any indirect network connections between Supplier and AT&T, Supplier will be responsible for
maintaining security for connectivity of its Service between Supplier and the Business Third Party’s network. If the connectivity is achieved solely through the Internet, Supplier will use the SSL protocol, or reasonable equivalent, for the
duration of any session in which information is passed between Supplier and AT&T. The SSL implementation must be approved by AT&T in advance. If the connectivity is achieved through a persistent physical or logical connection (such as a
virtual private network or a frame relay connection) (“Persistent Connection”), then Supplier must comply with all reasonable security 

  
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requirements and procedures established by AT&T and provided to Supplier and must use an industry standard virus protection program on all networks that Supplier maintains that may be
accessed by the Persistent Connection. Supplier will complete all connection forms provided by AT&T prior to the establishment of a Persistent Connection. 

 

	 	25.5	Corporate AT&T Security Requirements. With respect to Services, Supplier agrees to comply with AT&T’s Security Requirements set forth in Exhibit D.
Supplier agrees to cooperate fully with AT&T, including, without limitation, completing checklists or similar documentation, to ensure that Software and/or computer systems that Supplier develops, designs, supports and/or uses under this
Agreement comply with the standards set forth in the Security Requirements. Changes to AT&T’s Security Requirements shall be mutually agreed to by the Parties in writing. 

 

	 	25.6	Notwithstanding anything in this Agreement to the contrary, and without limitation as to nature or amount of damages, Supplier shall be liable for all
losses, costs and damages, caused to the AT&T network or other AT&T facilities which is caused by Supplier or otherwise due to Supplier’s breach of this Section. 

 

	26.	Network Access. AT&T agrees to make available to Supplier its network, systems, devices and the like to the extent necessary for Supplier to design, develop,
implement and provide the Services for AT&T, as contemplated by this Agreement. 

  

	27.	Offshore Work Permitted – Under Special Conditions. 

  

	 	27.1	Supplier shall not perform any Services under this Agreement, nor allow such performance by any Subcontractor, at a location outside the United States
(“Offshore Location”) unless Supplier approves work to be performed by Supplier or a Subcontractor at such Offshore Location. In the event of such approval, the physical location where the work is to be performed; the Services to be
performed at such location; and, if applicable, the identity of any Subcontractor performing such work, shall be specifically set forth in Appendix K. Prior to making any additions or deletions to the physical locations or changes in Subcontractors
performing work at an Offshore Location the Parties shall amend Appendix K. A change in the location where a Service is performed from one Offshore Location to another Supplier approved Offshore Location shall not require an amendment to Appendix K.

  

	 	27.2	AT&T shall have the right to withdraw its consent to the performance of work at an Offshore Location at any time in AT&T’s sole discretion for any
reason, in which event Supplier shall continue to perform such work at a mutually agreeable alternate location and the parties shall amend Appendix K accordingly. Both parties understand and agree that moving Services to an alternate location may
necessitate an amendment to pricing, service levels, non-performance compensation, delivery dates or other commercial terms associated with the provision of the Services at issue. If the parties are unable to reach agreement to such terms within a
reasonable time, and after invoking the dispute resolution process set forth in Section 22, either party may, upon reasonable notice, terminate the Services at issue, or the Product Order associated with such Services; provided that and as a
result of such termination, AT&T shall be obligated to pay Supplier for any applicable, outstanding fees for Services provided to AT&T and/or for Services performed and/or Accepted as of the date of such notice, subject to Section 7,
Termination. 

  

	 	27.3	 Supplier’s compliance with this Section, and all Services performed in Offshore Locations with AT&T’s consent, shall be subject to
Section 23.1, Records and Audit. Supplier shall provide 

  
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AT&T, and shall ensure all Subcontractors provide at no cost to AT&T, with physical access to inspect all Offshore Locations. 

 

	 	27.4	In addition to the provisions set forth within Section 25, Network Connections, to the extent Supplier interconnects with, or otherwise has access to, the
AT&T network, Supplier shall not access, or establish network connections that would allow access, to the AT&T network from an Offshore Location without the prior written consent of AT&T. 

 

	 	27.5	Any Services under this Agreement performed by Supplier or any Subcontractor in an Offshore Location without AT&T’s prior written consent shall be a
material breach of this Agreement and, in addition to any other legal rights or remedies available to AT&T in law or in equity, AT&T may immediately terminate this Agreement without cost, liability or penalty to AT&T

  

	 	27.6	When AT&T has granted consent for Services to be performed in an Offshore Location, Supplier shall remain fully responsible for compliance with any
applicable foreign, federal, state or local law for such Services regardless of whether the Service is being performed by Supplier or a Subcontractor. 

  

	 	27.7	Supplier represents and warrants that all development work done for AT&T under the Agreement shall be performed in a manner that will not conflict with
provisions of the Agreement that grant to AT&T ownership of, or licenses to, Intellectual Property in the developed work. For avoidance of doubt, the foregoing includes Supplier’s representation and warranty that no work will be done in any
country having laws that interfere with, limit, diminish, or encumber rights of ownership or licenses granted to AT&T under the terms of the Agreement, unless the work is carried out in a way which does not interfere with or diminish such rights
or licenses of AT&T. Country laws that prevent the complete assignment of all rights in intellectual property or valid waiver of, or agreement not to enforce, moral rights, or which require compensation be paid to individuals so that
developments they create may be used by a business that employs or hires them, will be deemed to interfere with, limit, diminish and/or encumber rights of ownership or licenses granted to AT&T unless the Supplier puts in place lawful and
effective arrangements to ensure that the rights or licenses of AT&T are not interfered with, limited, diminished or encumbered. Supplier represents and warrants that contractual agreements either are or will be in place between all of the
following parties, as applicable: 

  

	 	i.	Supplier and other entities doing work in furtherance of the Agreement (such as between Supplier and Supplier’s Subcontractor(s)); 

 

	 	ii.	Entities doing work in furtherance of the Agreement (such as between Supplier’s Subcontractor and its subcontractor(s)); and 

 

	 	iii.	Supplier or other entities doing work in furtherance of the Agreement, on the one hand, and their respective employees, on the other hand, 

Each of which agreements is or will be sufficient under applicable law to ensure that AT&T’s rights of ownership licenses to
intellectual property granted under the Agreement are not interfered with, limited, diminished or encumbered. 
 Upon reasonable
notice from AT&T, Supplier shall give AT&T access to the intellectual property provisions of the third party agreements referenced in this paragraph, as reasonably requested by AT&T, to verify the Supplier’s compliance with the
foregoing. Supplier shall ensure that Supplier’s agreements with its employees and Subcontractors allow Supplier to comply with this clause. 

  
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AT&T acknowledges that Supplier’s third party agreements may have confidentiality restrictions that require consent for disclosure. Supplier will use its best efforts to obtain consent.

  

	28.	Export Control 

  

	 	28.1	Supplier shall be responsible for export control – complying with Export Administration Regulations (EAR) as defined by the U.S. Bureau of Industry and
Security (BIS) - and embargo regulations for all Work performed under this Agreement. If the Supplier or Subcontractor’s employees are in or from a country other than the U.S. or are foreign nationals, additional EAR and embargo verification
will need to be completed by Supplier. 

  

	 	28.2	Each order must be reviewed for compliance with the EAR and embargo regulations. Additionally each access to AT&T computer systems and all applications that
the Supplier will access on such systems must be reviewed to insure that such access is in compliance with the EAR and embargo regulations. 

  

	 	28.3	The Parties acknowledge that certain materials and services to be provided hereunder may be subject to export controls under the Laws of the United States, the
European Union, the United Nations and other jurisdictions. No Party shall export or re-export any such items or any direct product thereof or undertake any transaction or service in violation of any such Laws. Supplier shall be responsible for, and
shall coordinate and oversee, compliance with such export and Laws in respect of such items exported or imported hereunder. 

  

	 	28.4	Supplier is familiar with the Foreign Corrupt Practices Act (“FCPA”) and in particular the Act’s prohibition on payments, or giving anything of
value, either directly or indirectly, by a United States company or a company that issues United States securities, to an official of a foreign government or to other forbidden recipients for the purpose of influencing an act or decision in the
official’s or recipient’s capacity, or inducing such persons to influence the foreign government, to assist a company in obtaining or retaining business. Supplier agrees that no part of Supplier’s compensation will be used for any
purpose that could constitute a violation of the FCPA. AT&T agrees that it does not desire and will not request any service or action by Supplier that would constitute such a violation. . Supplier agrees that it will not hire or in any other way
retain a foreign official, a foreign political party, or official thereof, or official of an international organization, or a candidate for foreign political office for any purpose relating to or in connection with the Services Supplier will perform

  

	 	28.5	Supplier shall defend, indemnify and hold AT&T harmless from and against any liability that may be sustained by reason of Supplier’s failure to comply
with this Section, including without limitation, payment of any fines or penalties imposed as a result of Supplier’s failure to comply with applicable laws. 

 

	29.	AT&T Background Checks 

  

	 	29.1	 Supplier, with respect to the following requirements in this Section 29 (collectively, “Background Checks”) and subject to any
laws, rules or regulations which may limit and/or prohibit any Supplier action otherwise required by this section, (i) shall make all reasonable efforts, including checking the background, verifying the personal information and conducting a
Drug Screen to verify to AT&T that no Supplier employee, or subcontractor and no employee or agent of Supplier or its 

  
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subcontractor (“Supplier Person”) which Supplier has assigned to support the provisioning of the Services (“Supplier Person Services Assignment”) and who Supplier proposes to
physically visit AT&T or its customers’ premises, (“Access”) at any time during such Supplier Person Services Assignment, (a) has presented a positive Drug Screen, (b) has been arraigned or convicted of (i) any
felony, or (ii) any misdemeanor involving violence, theft or computer crimes, fraud or financial crimes, or crimes involving unlawful possession or use of a dangerous weapon, and (ii) Supplier shall not knowingly permit any such
Supplier Person presenting a positive Drug Screen, so arraigned or convicted, or so identified to perform any Service that permits such Access during the term of the Agreement. 

 

	 	29.2	Supplier shall not knowingly permit any Supplier Person who has (i) falsified any of his or her Identification Credentials, or (ii) failed to disclose
any material information in the hiring process relevant to the performance of any Service. Supplier shall not knowingly permit any Supplier Person who has falsified such Identification Credentials or failed to disclose such information to perform
any Service that permits Access. 

  

	 	29.3	The failure of Supplier to comply with the requirements of this Section 27, and/or if any Supplier Person who fails such Background Check or who has
falsified Identification Credentials does perform any Service that permits such Access, shall each be considered a material breach of this Agreement. Notwithstanding any of the foregoing, exceptions for individual Supplier Person(s) may be granted
by AT&T on a case-by-case basis. 

  

	 	29.4	If a Supplier Person is providing any Service (e.g., software development) that permits or requires Access to AT&T’s software source or origin code or
encrypted software, Supplier shall conduct an initial, and thereafter an annual, search, in each case to verify that such Supplier Person is not identified on the Denied Person List or Specially Designated Nationals List by the U.S. Dept. of
Commerce-Bureau of Industry & Security. 

  

	30.	Supplier’s Utilization of Minority, Women, and Disabled Veteran Owned Business Enterprises. 

 

	 	30.1	It is the policy of AT&T that minority, women, and disabled veteran owned business enterprises (“MWDVBEs”) shall have the maximum practicable
opportunity to participate in the performance of contracts. 

  

	 	30.2	 Supplier shall make good faith efforts to carry out this policy in the award of subcontracts, distribution agreements, resale agreements, and
other opportunities for MWDVBE participation. In furtherance of those efforts, and not as a limitation, Supplier shall submit annual participation plans, at the time of contract execution and each subsequent year by January 7, establishing
Supplier’s goals for the year for participation by minority owned business enterprises (“MBE”), women owned business enterprises (“WBE”) and disabled veteran business enterprises (“DVBE”), with
“participation” expressed as a percentage of aggregate estimated annual purchases by AT&T Mobility and its Affiliates for the coming year under this Agreement. Supplier shall include specific and detailed plans for achieving its goals
in each participation plan and will strive to meet its participation goals as set forth in this Agreement. Supplier’s participation goals for the first year (that is, the calendar year that ends on December 31 next following the effective
date of this Agreement) are: .05% annual MBE participation; .05% annual WBE participation; and .05% annual DVBE participation. Supplier’s initial supplier participation plan for the first year is attached to and
incorporated into this Agreement as Appendix G. Supplier’s participation plan for subsequent years (i.e. term year two and beyond) will utilize either: (i) the supplier participation plan attached to and incorporated into
this Agreement as Appendix G-1 or (ii) the initial supplier 

  
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plan from Appendix G, where there is no qualified, eligible purchases that would necessitate the use of Appendix G-1. 

 

	 	30.3	 By the fourteenth (14th) day following the close of each calendar quarter, Supplier shall report actual results of its efforts to meet
its goals during the preceding calendar quarter to AT&T’s Prime Supplier Program Manager, using the form attached to this Agreement as Appendix H. Supplier shall submit separate reports for AT&T and each Affiliate making
purchases under this Agreement. When reporting its results, Supplier shall count only expenditures with MWDVBEs that are certified as MBE, WBE, or DVBE firms by certifying agencies that are recognized by AT&T, as listed on Appendix G-1. In
particular, when reporting results for expenditures by Affiliates identified as “California Affiliates” in Appendix G-1, Supplier shall count only expenditures (i) with MBE and WBE firms certified by the California Public Utilities
Commission Supplier Clearinghouse (“CPUCC”) and (ii) with DVBE firms certified by the Office of Small Business and DVBE Certification (“OSDBC”) of the California Department of General Services. 

 

	 	30.4	Supplier shall inform prospective MBE, WBE, and DVBE subcontractors of their opportunities to apply for certification from the agencies listed in Appendix G-1.
In particular, Supplier shall inform MBE and WBE firms certified by agencies other than the CPUCC and the DVBE firms certified by agencies other than the OSDBC of the procedures for applying for an additional certification from the OSDBC and the
CPUCC. 

  

	 	30.5	The extent to which suppliers (a) set challenging goals in their annual participation plans and (b) succeed in exceeding the goals that they have set
are factors that AT&T may consider favorably when deciding to extend or renew expiring agreements, to apportion orders among competing suppliers under existing agreements, and to award new business in competitive bidding.

  

	 	30.6	Supplier’s obligations under this Section are not a limitation of any obligations that Supplier may have under other provisions of this Agreement.

  

	31.	Third Party Administrator 

  

	 	31.1	Supplier acknowledges that a third party administrator will perform certain administrative functions for AT&T in relation to this Agreement. Such
administrative functions may include: (i) collecting and verifying certificates of insurance; (ii) providing financial analysis; (iii) verifying certifications under the Section entitled “Utilization of Minority, Women, and
Disabled Veteran Owned Business Enterprises;” and (iv) collecting and verifying Supplier profile information. 

  

	 	31.2	Supplier shall cooperate with such third party administrator in its performance of such administrative functions and shall provide such data as from time to time the
third party administrator may request. Further, notwithstanding any other provision of this Agreement, Supplier agrees that AT&T may provide confidential Information regarding Supplier to such third party administrator (subject to such
third—party administrator’s obligations of non-use and non-disclosure with respect to such confidential Information). Supplier agrees to pay the third party administrator an annual fee for the performance of these administrative functions,
which annual fee shall not exceed three hundred dollars ($300.00) and a one time set-up fee of thirty dollars ($30.00). 

  

	32.	Miscellaneous Provisions 

  

	 	32.1	 AT&T Affiliates. Supplier agrees that an AT&T Affiliate may transact business under this

  
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Agreement by entering into a Service Exhibits and/or issuing Purchase Orders with Supplier that incorporate the terms and conditions of this Agreement (“Affiliate Transaction”), and
that the name AT&T is deemed to refer to an Affiliate, when an Affiliate enters into a Service Exhibit and/or issues a Purchase Order with Supplier under this Agreement, or when AT&T enters into a Service Exhibit and/or issues a Purchase
Order on behalf of an Affiliate, or when an Affiliate otherwise transacts business with Supplier under this Agreement. An Affiliate is solely responsible for its own obligations, including, but not limited to, all charges incurred in connection with
such Affiliate Transaction. Nothing in this Agreement is to be construed to require AT&T to indemnify Supplier, or otherwise assume responsibility, for any acts or omissions of an Affiliate, nor is anything in this Agreement to be construed to
require any Affiliate to indemnify Supplier, or to otherwise assume any responsibility for the acts or omissions of AT&T or any other Affiliate. 

  

	 	32.2	Relationship of the Parties. The Parties to this Agreement are independent contractors, and this Agreement will not be construed to create an agency,
partnership, joint venture or employment relationship between Supplier and AT&T. Neither Party is an agent, employee or partner of the other Party. Neither Party will represent itself to be an employee or agent of the other Party or enter into
any agreement on the other Party’s behalf or in the other Party’s name. Each Party will retain full control over the manner and means by which it conducts its business and neither Party will be entitled to waive any entitlement to
workers’ compensation, disability, retirement, insurance, stock options or any other benefits afforded to its employees. 

  

	 	32.3	Exclusivity. It is expressly understood and agreed that this Agreement does not grant Supplier an exclusive right or privilege to sell to AT&T any or all
Services which AT&T may require; and AT&T may, without limitation, contract with any other providers for the procurement of comparable services. 

  

	 	32.4	Attorneys Fees/Cost/Remedies. If any claim and/or dispute arises under this Agreement, the prevailing Party will be entitled to recover all its reasonable costs
including without limitation, expenses and attorney fees incurred through conclusion of the claim and/or dispute. These provisions will not be construed to entitle any Party other than Supplier or AT&T to recover their costs.

  

	 	  	The Parties agree that damages may be inadequate to compensate for the unique losses to be suffered in the event of a breach hereof, and that the damaged Party will be
entitled, in addition to any other remedy it may have under this Agreement or at law, to seek and obtain injunctive and other equitable relief, including specific performance of the terms of this Agreement without the necessity of posting bond. All
rights and remedies will be cumulative and not exclusive of any other rights or remedies. 

  

	 	32.5	Assignment. Supplier may not assign, transfer, or delegate this Agreement, or any Services Exhibit, in whole or in part, without AT&T’s prior written
consent. AT&T may assign its rights or delegate its duties hereunder in whole or in part to an Affiliate without Supplier’s prior written consent. Subject to the foregoing, all the terms and provisions of this Agreement will be binding upon
and inure to the benefit of and be enforceable by the Parties hereto and their respective successors and permitted assigns. 

  

	 	32.6	 Change of Control. Supplier shall advise AT&T as early as possible prior to any change of Control of the Supplier. AT&T may,
but shall not be obligated to, terminate all or part of the Agreement if, without prior consent of AT&T through merger of acquisition or other means, there is a change in the Control of the Supplier that results in
Supplier: (i) being Controlled by a direct 

  
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competitor of AT&T; (ii) lacking the financial standing to perform Supplier’s obligations under this Agreement or any Service Exhibit; or (iii) otherwise being unable to
perform the Services. “Control” means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies by one person or entity or a group of persons or entities acting in concert;
provided, however, that the legal or beneficial ownership, directly or indirectly, by persons or entities, including governmental entities, acting alone or in concert, of more than thirty percent (30%) of the voting stock for the election of
directors of a party shall always be deemed Control. 

  

	 	32.7	Supplier Liability for Acts of Personnel. Supplier’s obligations under this Agreement will be binding upon anyone assigned by Supplier to perform Services
for AT&T, and Supplier will be responsible for informing those persons of such obligations and ensuring their compliance. A breach by such persons will be deemed a breach of this Agreement by Supplier. 

 

	 	32.8	Waivers. No delay or failure by any Party hereto in exercising or enforcing any of its rights or remedies hereunder, and no course of dealing or performance with
respect thereto, will constitute a waiver thereof. The express waiver by a Party hereto of any right or remedy in a particular instance will not constitute a waiver thereof in any other instance. 

 

	 	32.9	Amendments. This Agreement and any Service Exhibits hereunder will not be modified, except by a written agreement (i) which specifically identifies this
Agreement and the provision intended to be amended; (ii) is dated subsequent to the date of this Agreement; and (iii) is signed on behalf of Supplier and by AT&T’s duly authorized representative. Each such amendment, will be
effective only in the specific instance and for the specific purpose for which given. In addition to the foregoing, any amendment to Section 12.2 (Intellectual Property Indemnity) or Section 10 (Ownership and Protection of Proprietary
Rights) of this Agreement must be: (i) signed by both Parties; (ii) contained in a document separate from a purchase order, change order, statement of work or similar document; (iii) noted as approved by intellectual property counsel
for each Party and (iv) specifically reference the Intellectual Property Indemnity and Ownership and Protection of Proprietary Rights Sections of this Agreement and explicitly state its intent to amend those Sections. Electronic signatures will
not constitute a modification of this Agreement and will not constitute a “written agreement or handwriting” under this Agreement. This Agreement cannot be amended through any electronic means. 

 

	 	32.10	Choice of Law; Consent to Jurisdiction. This Agreement is to be governed in all respects by, and construed and enforced in accordance with, the laws of the State
of New York, without regard to any rules governing conflict of laws. The Parties agree that venue for any suit, action or proceeding with respect to this Agreement will lie exclusively in any court of competent jurisdiction located in the state of
New York. 

  

	 	32.11	Severability. In the event that any provision of this Agreement shall be held invalid, illegal, or unenforceable, it shall be severed from the Agreement
and the remainder of this Agreement shall remain valid and enforceable and shall continue in full force and effect; provided however, that if any severed provisions of this Agreement are essential to a Party’s ability to continue to perform its
material obligations hereunder, the Parties shall immediately begin good-faith negotiations of new provisions to replace the severed provisions. 

  

	 	32.12	 Construction of Agreement. AT&T and Supplier cooperated in the preparation of this Agreement and it will not be construed against or in
favor of any Party by virtue of the identity, interest, or affiliation of its preparer. Unless the context indicates otherwise, the term “or” will be deemed to include the term “and” and the singular or plural number will be
deemed to include the other. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 39 

 AT&T Agreement No. 20100607.090.C 

 

	 	 
Headings are intended solely for convenience of reference and will not be used in the interpretation of this Agreement. 

 

	 	32.13	Counterparts and Transmitted Copies. This Agreement may be executed in any number of counterparts, each of which when executed and delivered will be deemed
an original, but all of which taken together will constitute one and the same instrument, and it will not be necessary in making proof of this Agreement to produce or account for more than one original counterpart hereof. The Parties
acknowledge that Transmitted Copies of this Agreement will be equivalent to original documents until such time (if any) as original documents are completely executed and delivered. “Transmitted Copies” means copies which are
reproduced or transmitted via facsimile, or another process of complete and accurate reproduction and transmission. 

  

	 	32.14	Entire Agreement. This Agreement, its Exhibits (including any Schedules or Statements of Work thereto), and Appendices, and the related Nondisclosure Agreements
between the Parties constitute the entire agreement between AT&T and Supplier with respect to their subject matters. All prior or contemporaneous oral or written communications, understandings or agreements between AT&T and Supplier with
respect to such subject matters are hereby superseded in their entireties. 

  

	 	32.15	Order of Precedence. In the event of any inconsistency between this Agreement and any Service Exhibit, the terms of the respective Service Exhibit shall govern,
but only in the regard to the specific Managed Service provided under that Service Exhibit; provided, however, that in no event shall the intellectual property rights provisions, ownership, use of proprietary materials, or the relative intellectual
property rights of the Parties be modified in any way in any Service Exhibit or Statement of Work or otherwise changed except by amending this Agreement, pursuant to Section 32.9 above (“Conforming Amendment”). (For example, absent
such a Conforming Amendment, language in a Service Exhibit or Statement of Work stating that there it contains no Custom Products, would be null, void, and without effect. For purposes of clarity, in the event of any inconsistency between this
Agreement (to include Exhibits) and any pre-printed forms used under this Agreement by AT&T or Supplier or any additional terms contained in such pre-printed forms, the terms and conditions of this Agreement will prevail.

  

	 	32.16	Survival of Obligations 

All provisions of this Agreement that may reasonably be interpreted or construed as surviving termination of this Agreement will survive
such termination. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 40 

 AT&T Agreement No. 20100607.090.C 

 

  
 IN WITNESS WHEREOF, authorized
representatives of the Parties have executed this Agreement as of the Effective Date. 
  

			
	Motricity, Inc.	  	AT&T Services, Inc., on behalf of itself and its Affiliates
		
	By:__________________________________________	  	By:__________________________________________
		
	Printed Name:__________________________________	  	Printed Name:__________________________________
		
	Title:_________________________________________	  	Title:_________________________________________
		
	Date:_________________________________________	  	Date:_________________________________________

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 41 

 AT&T Agreement No.
                                        
 
  

  
 EXHIBIT A

 TO THE MANAGED SERVICES AGREEMENT 
 ORDERING PROCESS, INVOICING AND PAYMENT 
  

	1.	Ordering Process. 

  

	 	1.1	Issuance of Purchase Order. AT&T will place written orders for Services under the terms of this Agreement, by issuing to Supplier a P.O., as appropriate.
Unless otherwise agreed upon, AT&T will submit Purchase Orders to Supplier via electronic method (e.g. facsimile, email, etc.). Supplier will not consider verbal orders for Services to be valid until confirmed by Supplier’s receipt of
an approved P.O. from AT&T. 

 Each P.O. will include the following information: 

 

	 	a)	Date issued; 

  

	 	b)	Service and/or Software description; 

  

	 	c)	Quantity; 

  

	 	d)	Line item pricing; 

  

	 	e)	Sales tax, as applicable; 

  

	 	f)	Required date; and 

  

	 	g)	Bill to information. 

  

	 	1.2	Acceptance of Purchase Order. 

 1.2.1 Supplier will use best efforts to accept P.O. by providing AT&T a written acknowledgment of such P.O. within twenty four (24) hours of receipt, with said acceptance of P.O. not to exceed
forty-eight (48) hours. 
 1.2.2 Supplier may reject P.O. if it does not contain the information described above by
providing AT&T a written or verbal explanation of the reasons for such rejection within forty-eight (48) hours, to the individual designated as “Buyer” on the P.O. AT&T will issue, and Supplier will accept, a Change Order,
which provides the information set forth as missing in Supplier’s rejection statement. 
 1.2.3 Neither Party will be bound
by any terms or conditions, in the order acknowledgment, invoice or other communication from Supplier that are different from or in addition to the terms of this Agreement, unless expressly agreed to in writing and signed by both Parties.

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 42 

 AT&T Agreement No. 20100607.090.C 

 

  

	 	1.3	Purchase Order Changes. 

1.3.1 AT&T may issue a Change Order in order to (i) implement any change or modification as required by or permitted by this
Agreement; or (ii) correct typographical or clerical errors. 
 1.3.2 At any time prior to Supplier’s delivery of the
Service, or any component thereof, to the common carrier, AT&T may issue a Change Order to: (i) change a location for delivery; (ii) modify the quantity; (iii) modify the delivery date; (iv) order Services(s) which are of a
superior quality, enhancements to, new release of or new option(s) of the Services, (consistent with the respective Service Exhibit), set forth in the P.O; or (v) any other reason contemplated by this Agreement. Any such Change Orders are to be
reviewed with Supplier to determine what (if any) further price / scheduling adjustments are necessary (such as the application of reasonable, mutually agreed upon re-stocking fees) based on the changes submitted by AT&T. 

1.3.3 Supplier will notify AT&T of all anticipated partial shipments by telephone, facsimile or mutually agreed upon e-mail as soon
as Supplier has knowledge or no later than forty-eight (48) hours in advance of shipment for alteration of the P.O., as appropriate. 
  

	 	1.4	Cancellation of Purchase Orders. 

 AT&T may cancel all or any portion of a P.O as may be necessary to re-issue a P.O. and/or cancel Service due to a material breach of the Agreement, to include any Service Exhibits. 

 

	2.	Invoicing and Payment. 

  

	 	2.1	Invoices. Supplier will issue an invoice in accordance with the AT&T P.O. and the terms of this Agreement. Due dates for the payment of the invoice will be
computed from the date of receipt of the invoice by AT&T Accounts Payable. The invoice will be issued upon delivery of Service and/or Software to AT&T in accordance with this Agreement. Supplier must submit all invoices to AT&T within
six (6) months after the date the Services or goods covered by the invoice were supplied to AT&T. AT&T will not pay and will not be responsible for any invoices submitted after the expiration of this date. In the event of a disputed
invoice, AT&T will pay the entire undisputed amount of the invoice and include with the payment sufficient written detail concerning the amount in dispute. AT&T and Supplier will use their good faith efforts to reconcile the dispute within
thirty (30) to sixty (60) days of the invoice date. If AT&T pays the entire invoice in the event of a dispute, AT&T reserves the right to challenge the invoice and obtain reimbursement of the disputed amount.

  

	 	2.2	Payment Terms. Unless otherwise specified within a Service Exhibit, AT&T will not receive discounts for early payments against invoices. AT&T will pay
the invoice in full within forty-five (45) days of receipt of the invoice by AT&T accounts payable. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 43 

 AT&T Agreement No. 20100607.090.C 

 

  

	 	2.3	Invoice Information. AT&T will only be obligated to pay invoices containing the following information: 

 

	 	a)	Supplier’s invoice number; 

  

	 	b)	AT&T P.O number; 

  

	 	c)	Description of Service and/or Software provided 

  

	 	d)	Line item reference as defined on the P.O.; 

  

	 	e)	Quantity and price of each line item on the P.O.; 

  

	 	f)	Applicable sales tax, if any; and 

  

	 	g)	Final total cost. 

  

	 	2.4	Invoicing Address. To be provided by AT&T to Supplier, prior to the creation of an invoice. For each line item in a P.O., Supplier will submit invoice(s) to
AT&T in strict accordance with this Agreement: 

  

	 	2.5	Payment Reconciliation. At either Party’s request, the other Party will assist with the reconciliation of payments made by AT&T to Supplier.

  

	 	2.6	Credit Memos. Supplier will submit detailed credit memos, which identify the Managed Service(s) affected. Credit memo(s) will contain the following information:

  

	 	a)	Original P.O. number(s); 

  

	 	b)	Service description(s); 

  

	 	c)	Original price(s); 

  

	 	d)	Extended credit value; and 

  

	 	e)	Credit reason or type. 

  

	 	2.7	 Sales and Use Taxes Unless otherwise agreed by the Parties, all prices for Services are exclusive of sales tax, use tax, withholding tax,
duties, charges and any other taxes or similar levies imposed by any governmental authority. AT&T will reimburse Supplier for applicable transaction taxes, except for taxes based on Supplier’s gross receipts or net income, that arise
in any jurisdiction as a result of the transactions contemplated herein including, without limitation, all sales, use, value added, consumption, gross receipts (other than in lieu of net income tax), excise, stamp or transfer taxes, duties and fees
(collectively “Transaction Taxes”), however designated. Transaction Taxes should be indicated as separate line items on invoices presented to AT&T at the time an invoice is prepared for Services. Should Transaction Taxes be
invoiced on a supplemental invoice, AT&T agrees to remit such taxes provided an invoice is presented within sixty (60) days 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 44 

 AT&T Agreement No. 20100607.090.C 

 

	 	 
of the date of the original invoice. AT&T specifically disclaims any liability for payment of Transaction Taxes not invoiced within such sixty (60)-day period.

 For any Services being purchased under this contract that AT&T determines, in good faith, to be exempt
from applicable Transaction Taxes, AT&T agrees to provide Supplier with a timely and complete exemption certificate, should one be required by the taxing jurisdiction. Further, AT&T agrees to provide the appropriate exemption
certificate to Supplier within forty-five (45) days of AT&T’s receipt of an invoice for the products purchased.

If Supplier is required to pay any levies and/or assessments as a result of AT&T’s failure to provide a valid resale or
exemption certificate or if AT&T fails to pay the Transaction Taxes after Supplier provides AT&T an invoice for them the amount of any payments so made by Supplier, plus any interest levied thereon, shall be promptly reimbursed by AT&T
upon submission of Supplier’s invoice thereof; provided, however, Supplier must first provide AT&T timely notice of any pending levy or assessment for which Supplier will request indemnification from AT&T and allow AT&T to challenge
such levies or assessments if AT&T deems such levies or assessments are invalid for any reason for AT&T’s to have such an indemnification obligation. If AT&T cannot challenge the levy or assessment directly with the taxing
jurisdiction, then Supplier must allow AT&T to challenge such levy or assessment through Supplier’s appeal path. AT&T will promptly pay Supplier’s invoice, once AT&T has determined that the levy or assessment is valid and
owed. 
 In the event a Party is subject to audit or examination by a taxing authority, each Party will cooperate with the other
Party in a reasonable manner. Such cooperation will include providing documentation and information in a timely manner, as is reasonably requested by the Party subject to the audit or examination. Further, Supplier agrees to assist
AT&T in claiming a refund of any overpayment of sales, use or other applicable tax. Specifically, Supplier agrees to file refund claims or amended returns at AT&T’s request and remit all tax and interest received to AT&T within
ten (10) days of its receipt from the taxing jurisdiction. In the alternative, Supplier agrees to refund the amount of tax overpaid to AT&T and claim an appropriate adjustment on Supplier’s next sales/use tax return.

3. Waiver-of-Liens. To the extent permitted by applicable state law, Supplier agrees that no mechanic’s liens or other claim or claims in the
nature of a lien or charge will be filed or maintained by Supplier or by a lienor or claimant claiming through Supplier, against the real estate owned by or leased by or licensed to or otherwise used or occupied by AT&T, or against any money due
to or coming due from AT&T for materials, labor, services or equipment in connection with the Service(s), and that such right to file any such lien, claim or charge is hereby waived expressly. Supplier will not serve or file any notice or
document, or take any other action, which would be a prerequisite for filing a lien claim. 
  

	 	3.1	Supplier is responsible for ensuring that its permitted third party subcontractors furnishing labor, materials, services, or equipment comply with the
preceding paragraph. 

  

	 	3.2	If and only if required by state law the above waiver will be deemed to arise solely for liens in connection with Services for which Supplier (for itself and as agent
for its subcontractors and suppliers) has received payments from AT&T. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 45 

 AT&T Agreement No. 20100607.090.C 

 

  

	 	3.3	If any lien or encumbrance is filed, AT&T will have the right, but not the obligation, to pay such sums or take such actions as necessary to have the lien removed
or discharged, and Supplier will indemnify, defend and save AT&T harmless from and against all resulting loss and expense, including reasonable attorneys’ fees. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 46 

 AT&T Agreement No. 20100607.090.C 

 

  
 EXHIBIT B

 TO THE MANAGED SERVICES AGREEMENT 
 SOFTWARE SUPPLY AND LICENSE AGREEMENT - INTENTIONALLY OMITTED 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 47 

 AT&T Agreement No. 20100607.090.C 

 

  
 EXHIBIT C

 TO THE MANAGED SERVICES AGREEMENT 
 (INTENTIONALLY OMITTED) 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 48 

 AT&T Agreement No. 20100607.090.C 

 

  
 EXHIBIT D

 TO THE MANAGED SERVICES AGREEMENT 
 SUPPLIER INFORMATION SECURITY REQUIREMENTS EXHIBIT 
 AT&T Supplier
Information Security Requirements – V4.0 July, 2009 
 The following AT&T Supplier Information Security Requirements
(“Security Requirements”) apply to Supplier, its subcontractors, and each of their employees and/or temporary workers, contractors, vendors and/or agents who perform Services for, on behalf of, and/or through AT&T (for the purpose of
this Appendix, each or all “Supplier”) that include any of the following: 
 1. Supplier’s
performance of Services that involve the collection, storage, handling, or disposal of AT&T Information; 
 2.
Supplier-offered or -supported AT&T branded services using non-AT&T network and Information Resources (as defined below); 
 3. Connectivity to AT&T non-public networks and Information Resources (as defined below); 
 4. Custom software development or software implementation; or 
 5. Website hosting
and development for AT&T and/or AT&T’s customers. 
 Supplier represents and warrants that during the term of this Agreement and
thereafter (as applicable with respect to Supplier’s obligations under the Survival of Obligations clause) Supplier is, and shall continue to be, in compliance with its obligations as set forth herein. In addition to all other remedies
specified in the Agreement, Supplier agrees that AT&T shall be entitled to seek an injunction, specific performance or other equitable relief and be reimbursed the costs (including reasonable attorney’s fees) by Supplier to enforce the
obligations in these Security Requirements, including those that survive termination, cancellation or expiration of this Agreement. The provisions of this Appendix shall not be deemed to, and shall not, limit any more stringent security or other
obligations of the Agreement. Section and paragraph headings contained in parentheses following paragraphs in the table, below, in this Appendix are for reference purposes only and are not to affect the meaning or interpretation of this Agreement.

 AT&T reserves the right to update or modify its Security Requirements from time-to-time. Upon notification by AT&T of its need to
modify the Security Requirements, Supplier agrees to promptly negotiate in good faith and expedite execution of an amendment to this Agreement to incorporate any such modification. Supplier acknowledges that AT&T may require modifications to
Security Requirements upon: 
  

	 	1.	Extension, or renewal of the Agreement; 

  

	 	2.	Any change in work scope or other substantive modification of the Agreement; or 

 

	 	3.	Such time that AT&T deems necessary. 

Definitions: 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 49 

 AT&T Agreement No. 20100607.090.C 

 

  
 Unless otherwise set forth or
expanded herein, defined terms shall have the same meaning as set forth in the main body of the Agreement. 
 “Customer Facing System”
means an Information Resource accessible from public networks which is intended for use by AT&T’s customers which resides in a DMZ, as defined below, and where that DMZ: 

 

	 	A.	Is protected by firewalls located between the Internet and the DMZ, between that DMZ and all other DMZ’s, and between the DMZ and the AT&T intranet,

  

	 	B.	Prohibits incoming TELNET connections from public networks, and 

  

	 	C.	Prohibits incoming FTP connections from public networks except to specific systems known as “FTP drop boxes”. 

Note: A Customer Facing System which also is used by AT&T employees, contractors, vendors or suppliers to perform work on behalf of AT&T is not
considered a Customer Facing System when performing such work. 
 “Demilitarized Zone” or “DMZ” is a network or sub-network
that sits between a trusted internal network, such as a corporate private LAN, and an untrusted external network, such as the public Internet. A DMZ helps prevent outside users from gaining direct access to internal Information Resources. The DMZ
must be separated from the untrusted external network by use of a firewall and must be separated from the trusted internal network by use of another firewall. Inbound packets from the untrusted external network must terminate within the DMZ and must
not be allowed to flow directly through to the trusted internal network. All inbound packets which flow to the trusted internal network must only originate within the DMZ. For additional clarification, see the diagram below; however, the written
text shall control with respect to the interpretation of this definition. 

 

 

 “Information Resources” means any systems, applications, and network elements, and the information stored,
transmitted, or processed with these resources in conjunction with supporting AT&T and/or used by Supplier in fulfillment of its obligations under this Agreement. 
 “Sensitive Personal Information” or “SPI” means any information that could be used to uniquely identify, locate, or contact a single person (or potentially be exploited to steal the
identity of an individual, commit fraud or perpetuate other crimes). Examples of SPI include, but are not limited to, social security numbers, national-, state- or province-issued identification number, driver’s license numbers, dates of birth,
bank account numbers, and credit card numbers. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  
 “Strong Encryption”
means the use of encryption technologies with minimum key lengths of 128-bits for symmetric encryption and 1024-bits for asymmetric encryption whose strength provides reasonable assurance that it will protect the encrypted information from
unauthorized access, and is adequate to protect the confidentiality and privacy of the encrypted information. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  
 In accordance with the
foregoing, Supplier shall: 
  

			
	System Security
		
	1.	  	Actively monitor industry resources (e.g., pertinent software vendor mailing lists and websites) for timely notification of all applicable security alerts pertaining to
Supplier networks and Information Resources. (Security Alerts)
		
	2.	  	Scan externally-facing Information Resources with applicable industry standard security vulnerability scanning software (including, but not limited to, network, server, and
application scanning tools) at a minimum monthly. (Externally-facing System Scanning)
		
	3.	  	Scan internal Information Resources with applicable industry standard security vulnerability scanning software (including, but not limited to, network, server, application and
database scanning tools) at a minimum monthly. (Internal System Scanning)
		
	4.	  	Upon AT&T’s request, furnish to AT&T its most current scanning results for the Information Resources. (Sharing Scanning Results with AT&T)
		
	5.	  	Deploy one or more Intrusion Detection Systems (IDS) in an active mode of operation. (Intrusion Detection Systems)
		
	6.	  	Have and use a documented process to remediate security vulnerabilities in the Information Resources, including, but not limited to, those discovered through industry
publications, vulnerability scanning, virus scanning, and the review of security logs, and apply appropriate security patches promptly with respect to the probability that such vulnerability can be, or is in the process of being exploited.
(Remediating/Patching Service Vulnerabilities)
		
	7.	  	Assign security administration responsibilities for configuring host operating systems to specific individuals. (Security Administration Responsibilities)
		
	8.	  	Ensure that its security staff has reasonable and necessary experience in information/network security. (Necessary Staff Experience)
		
	9.	  	Ensure that all of Supplier’s Information Resources are and remain ‘hardened’ including, but not limited to, removing or disabling unused network services
(e.g., finger, rlogin, ftp, simple TCP/IP services) and installing a system firewall, TCP Wrappers or similar technology. (Hardened Systems)
		
	10.	  	Change all default account names and/or default passwords in accordance with the password requirements set forth herein. (Changing default Account names and
Passwords)
		
	11.	  	Limit system administrator/root (or privileged, super user, or the like) access to host operating systems only to individuals requiring such high-level access in the performance
of their jobs. (Limit Super User Privileges)
		
	12.	  	Require system administrators to restrict access by users to only the commands, data and Information Resources necessary to perform authorized functions. (Administrators to
Restrict User Access)
	
	Physical Security
		
	13.	  	Ensure that all of Supplier’s networks and Information Resources are located in secure physical facilities with access limited and restricted to authorized individuals only.
(Information Resources in Secure Facilities)
		
	14.	  	Monitor and record, for audit purposes, access to the physical facilities containing networks and Information Resources used in connection with Supplier’s performance of its
obligations under the Agreement. (Monitoring and Recording Access)

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  

			
	Network Security
		
	15.	  	When providing Internet-based services to AT&T, protect AT&T Information by the implementation of a network demilitarized zone (“DMZ”). Web servers providing
service to AT&T shall reside in the DMZ. Information Resources storing AT&T Information (such as application and database servers) shall reside in a trusted internal network. (Internet Services Must Use DMZ)
		
	16.	  	Upon AT&T’s request, provide to AT&T a logical network diagram detailing the Information Resources (including, but not limited to, firewalls, servers, etc.) that
will support AT&T. (Provision of Logical Network Diagram)
		
	17.	  	Have a documented process and controls in place to detect and handle unauthorized attempts to access AT&T Information. (Detection and Handling of Unauthorized
Access)
		
	18.	  	Use Strong Encryption for the transfer of AT&T Information outside of AT&T- or Supplier controlled facilities or when transmitting AT&T Information over any untrusted
network. (Note: This also applies to AT&T Information contained in email, or the attachments embedded within the email, as the case may be. For greater clarity, if for example, the text in an email does not contain AT&T Information, but the
embedded attachments within that email do contain AT&T Information, then the embedded attachment, but not the email, needs to be encrypted.) (Encryption of Information in Transit)
		
	19.	  	Require strong authentication (e.g., two factor token or digital certificates) for any remote access use of Information Resources. (Remote Access
Authentication)
	
	Information Security
		
	20.	  	Isolate AT&T’s applications and Information from any other customer’s or Supplier’s own applications and information either by using physically separate
servers or alternatively by using logical access controls where physical separation of servers are not implemented. (Separate AT&T Information from non-AT&T information)
		
	21.	  	Have a documented procedure for the secure backup, transport, storage, and disposal of AT&T Information and upon AT&T’s request, provide such documented procedure to
AT&T. (Secure Backup, Transport, Storage and Disposal of AT&T Information)
		
	22.	  	Maintain and, upon AT&T’s request, furnish to AT&T a business continuity plan that ensures that Supplier can meet its contractual obligations under the Agreement,
including the requirements of any applicable Statement of Work or Service Level Agreement. Upon AT&T’s request, Supplier shall promptly update its business continuity plan to include a potential threat scenario. (Business Continuity
Plan)
		
	23.	  	Where physical and logical security of AT&T SPI cannot be assured, store AT&T SPI using Strong Encryption. (Encryption at Rest / Storage)
		
	24.	  	Limit access to AT&T Information, including, but not limited to, paper hard copies, only to authorized persons or systems. (Limit Access to AT&T Information Regardless of
Form)
		
	25.	  	Be compliant with any applicable government- and industry-mandated information security standards. (Examples of such standards include, but are not limited to, the Payment Card
Industry- Data Security Standards (PCI-DSS), National Automated Clearing House Associates (NACHA) Rules, and Electronic Data Interchange (EDI) standards, and the information security requirements documented within laws, such as HIPAA.) (Compliance
with Industry and Government Requirements)

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	26.	  	Return, or, at AT&T’s option, destroy all AT&T Information, including electronic and hard copies, within thirty (30) days after the sooner of: (a) expiration or
termination or cancellation of the Agreement; (b) AT&T’s request for the return of AT&T Information; or (c) the date when Supplier (or its suppliers or representatives) no longer needs the AT&T Information. In the event that
AT&T approves destruction as an alternative to returning the Information, then Supplier shall certify the destruction (e.g., degaussing, overwriting, performing a secure erase, performing a chip erase, shredding, cutting, punching holes,
breaking, etc) as rendering the AT&T Information non-retrievable. (Return of AT&T Information)
		
	27.	  	 Unless otherwise instructed by AT&T, when collecting, generating or creating Information for, through or on behalf of AT&T or
under the AT&T brand, shall whenever practicable, label such Information as “AT&T Proprietary Information” or at a minimum, label AT&T Information as “Confidential” or “Proprietary”. Supplier acknowledges
that AT&T Information shall remain AT&T-owned Information irrespective of labeling or absence thereof.
 (Confidential or Proprietary
Markings)

	
	Identification and Authentication
		
	28.	  	Assign unique UserIDs to individual users. (Unique UserIDs)
		
	29.	  	Have and use a documented UserID Lifecycle Management process including, but not limited to, procedures for approved account creation, timely account removal, and account
modification (e.g., changes to privileges, span of access, functions/roles) for all Information Resources and across all environments (e.g., production, test, development, etc.). (UserID Life Cycle Management)
		
	30.	  	Enforce the rule of least privilege (i.e., limiting access to only the commands and Information necessary to perform authorized functions according to one’s job
function). (Rule of Least Privilege)
		
	31.	  	Limit failed login attempts to no more than six (6) successive attempts and lock the user account upon reaching that limit. Access to the user account can be reactivated
subsequently through a manual process requiring verification of the user’s identity or, where such capability exists, can be automatically reactivated after at least three (3) minutes from the last failed login attempt. (Limit Failed
Logins)
		
	32.	  	Terminate interactive sessions, or activate a secure, locking screensaver requiring authentication, after a period of inactivity not to exceed fifteen (15) minutes.
Exception: Where elsewhere authorized in writing by AT&T, AT&T customer usage of Customer Facing Systems may be exempted from this requirement. (Terminate Inactive Interactive Sessions)
		
	33.	  	Require password expiration at regular intervals not to exceed ninety (90) days. Exception: Where elsewhere authorized in writing by AT&T, AT&T customer usage of
Customer Facing Systems may be exempted from this requirement. (Expire Passwords)

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	34.	  	 Use an authentication method based on the sensitivity of Information. When passwords are used, they must meet these minimum
requirements:
  

•        Passwords must be a minimum of six (6) characters
in length.
  

•        Passwords must contain characters from at least
two (2) of these groupings: alpha, numeric, and special characters.
  
 •        Passwords must not be the same as the userid with which they are associated.

 

•        Password construction must be complex and not
contain names, dictionary words, combinations of words, or words with substitutions of numbers for letters, e.g., s3cur1ty.
  

•        Passwords must not contain repeating or
sequential characters or numbers.
  
 Notes:

 
 1. When systems or applications do not enforce these password requirements, users and
administrators must be instructed to comply with these password requirements when selecting passwords.
  
 2. Applications housing more sensitive AT&T Information, as identified by AT&T, may require an authentication mechanism stronger than passwords and the authentication mechanism must be approved by
AT&T in advance in writing. Examples of stronger authentication methods include tokens, digital certificates, passphrases, and biometrics.
  

Exception: Where elsewhere authorized in writing by AT&T, AT&T customer usage of Customer Facing Systems may be exempted from this
requirement. (Passwords and Construction Rules)

		
	35.	  	Use a secure method for the conveyance of authentication credentials (e.g. passwords) and authentication mechanisms (e.g. tokens or smart cards). (Use Secure Method
to Convey UserIDs and Passwords)
	
	Warning Banner
		
	36.	  	 Display a warning or “no-trespassing” banner on applicable login screens or pages when in Supplier’s environment and
not an AT&T branded product or service.
  
 (example long
version):
  
 This is an <company name> system, restricted to
authorized individuals. This system is subject to monitoring. Unauthorized users, access, and/or modification will be prosecuted.
  

(example short version):
  

<company name> authorized use ONLY, subject to monitoring. All other use prohibited.

 
 For AT&T branded products or services or for software developed for AT&T,
Supplier shall display a warning banner on login screens or pages provided by AT&T. (Display Warning Banners)

	
	Software and Data Integrity
		
	37.	  	Have current antivirus software installed and running to scan for and promptly remove viruses. (Scan and Remove Viruses)
		
	38.	  	Separate non-production Information Resources from production Information Resources. (Separate Production and Non-Production Information Resources)
		
	39.	  	Have a documented software change control process including back out procedures. (Software Change Control Process)

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	40.	  	For applications which utilize a database that allows modifications to AT&T Information, have database transaction logging features enabled and retain database transaction
logs for a minimum of six (6) months. (Utilize Database Transaction Logging)
		
	41.	  	For all software developed, used, furnished and/or supported under this Agreement, review such software to find and remediate security vulnerabilities during initial
implementation and upon any modifications and updates. (Review Code for Vulnerabilities)
		
	42.	  	Perform quality assurance testing for the application functionality and security components (e.g., testing of authentication, authorization, and accounting functions, as
well as any other activity designed to validate the security architecture) during initial implementation and upon any modifications and updates. (Quality Assurance Test Application and Security Vulnerabilities)
	
	Privacy Issues
		
	43.	  	Restrict access to any AT&T SPI to authorized individuals. (Restrict Access to SPI)
		
	44.	  	Not store AT&T SPI on removable media (e.g., USB flash drives, thumb drives, memory sticks, tapes, CDs, external hard drives) except: (a) for backup and data
interchange purposes as allowed and required under contract, and (b) using Strong Encryption. (Control SPI on Removable Media)
	
	Monitoring and Auditing Controls
		
	45.	  	Restrict access to security logs to authorized individuals. (Restrict Access to Security Logs)
		
	46.	  	Review, on no less than a weekly basis, security logs for anomalies and document and resolve all logged security problems in a timely manner. (Review Security Logs and Resolve
Security Problems)
		
	47.	  	Retain complete and accurate records relating to its performance of its obligations arising out of these Security Requirements and Supplier’s compliance herewith in a format
that will permit audit for a period of no less than three (3) years, or longer as may be required pursuant to a court order or civil or regulatory proceeding. Notwithstanding the foregoing, Supplier shall only be required to maintain security logs
for a minimum of six (6) months. (Retain Records)
		
	48.	  	Permit AT&T to conduct an audit to verify Supplier’s compliance with its contractual obligations in connection with these AT&T Supplier Information Security
Requirements. Upon AT&T’s request for audit, Supplier shall schedule a security audit to commence within thirty (30) days from such request. In the event AT&T, in its sole discretion, deems that a security breach has occurred,
Supplier shall schedule the audit to commence within one (1) day of AT&T’s notice requiring an audit. This provision shall not be deemed to, and shall not limit any more stringent audit obligations permitting the examination of
Supplier’s records contained in this Agreement. (Audit Rights)
		
	49.	  	Within thirty (30) days of receipt of the audit report, provide AT&T a written report outlining the corrective actions that Supplier has implemented or proposes to implement
with the schedule and current status of each corrective action. Supplier shall update this report to AT&T every thirty (30) days reporting the status of all corrective actions through the date of implementation. Supplier shall implement all
corrective actions within ninety (90) days of Supplier’s receipt of the audit report. (Remediate Audit Findings)
	
	Reporting Violations
		
	50.	  	 Have and use a documented procedure to follow in the event of an actual or suspected unauthorized intrusion or other security
violation, including but not limited to, a physical security or computer security incident (e.g., hacker activity or the introduction of a virus or malicious code), that involves any Information Resources used in conjunction with supporting
AT&T and/or used by Supplier in fulfillment of its obligations under this Agreement, which includes immediate notification to the AT&T Computer Security Incident Response Team (ACSIRT).

 
 ACSIRT 24 hour contact information:

 
 — Phone: 1 866
466-2288, prompt 8 (U.S.)
  
 — Phone: 1 908 234-3327 (International) (Maintain and Use Incident Response Procedures)

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	51.	  	Provide AT&T with regular status updates on any actual or suspected unauthorized intrusion or other security violation, that involves any Information Resources used in
conjunction with supporting AT&T and/or used by Supplier in fulfillment of its obligations under this Agreement, including, but not limited to, actions taken to resolve such incident, at four (4) hour intervals (or at other mutually agreed
intervals or times) for the duration of the incident, and within five (5) days of the closure of the incident, a written report describing the incident, actions taken by the Supplier during its response and Supplier’s plans for future actions
to prevent a similar incident from occurring. (Provide AT&T Incident Response Status and Final Resolution)
	
	Software Development and Implementation
		
	52.	  	Ensure, prior to furnishing or development of custom software, that such software incorporates applicable AT&T security requirements as provided by AT&T. (Software Must
Comply with AT&T Security Requirements)
	
	Security Policies and Procedures
		
	53.	  	Ensure that all personnel, subcontractors or representatives performing work on any AT&T Information Resources or the resources used to interconnect to AT&T resources or
the resources used to house AT&T Information under this Agreement are in compliance with these Security Requirements. (All Work to Be In Compliance with SISR)
		
	54.	  	At a minimum annually, review these Security Requirements to ensure that Supplier is in compliance with the requirements. (Periodically Review and Ensure Compliance with
SISR)
		
	55.	  	Return all AT&T owned or provided access devices (including, but not limited to, SecurID® tokens and/or software), as soon as practicable, but in no event more than
fifteen (15) days after the sooner of: (a) expiration, termination, or cancellation of the Agreement; (b) AT&T’s request for the return of such property; or (c) the date when Supplier (or its suppliers or representatives) no longer need
such devices. (Return all AT&T Owned or Provided Access Devices)

 Connectivity Requirements

 In the event Supplier has, or will be provided, connectivity (i.e., access to AT&T’s or its customers’ networks)
in conjunction with this Agreement, then in addition to the foregoing, the following Security Requirements shall apply to Supplier: 
  

	 	1.	In the event a data connection agreement, such as a “Master Data Connection Agreement,” “Data Connection Agreement,” and/or “Connection
Supplement” (“DCA”) exists between the Parties, and incorporates this Agreement by reference, or is otherwise integrated with, or used to govern the Parties’ connectivity obligations under, this Agreement, such DCA
is hereby superseded by the terms of the Security Requirements, effective as of the date these Security Requirements become effective under the Agreement, and the terms of such DCA are amended to require that the Security Requirements and not the
DCA are controlling in the Agreement (as well as any agreements subordinate to this Agreement). Notwithstanding the foregoing, the DCA remains in full force and effect for all other agreements between the Parties to which it applies.

  

	 	2.	Supplier shall: 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	 	a.	Use only the mutually agreed upon facilities and connection methodologies to interconnect AT&T’s networks with Supplier’s networks and to provide access
to the data for each connection. 

  

	 	b.	NOT establish interconnection to endpoint resources and/or end users outside the United States. Interconnections to endpoint resources and/or end users outside the
United States require the express prior written consent of AT&T. 

  

	 	c.	Provide AT&T access to any Supplier facilities during normal business hours for the maintenance and support of any AT&T equipment (e.g., router) used for
the transmission of Information under this Agreement. 

  

	 	d.	Use any AT&T equipment provided under this Agreement only for the furnishing of those Services or functions explicitly defined in this Agreement.

  

	 	e.	Ensure that all Supplier interconnections to AT&T pass through the designated AT&T perimeter security gateway (e.g., firewall).

  

	 	f.	Ensure that Supplier interconnections to AT&T terminate at a perimeter security gateway (e.g., firewall) at the Supplier end of the connection

  

	 	g.	Maintain logs of all sessions that pass through the Supplier’s perimeter security gateway. These session logs must include sufficiently detailed information to
identify the end user or application, origination IP address, destination IP address, ports / service protocols used and duration of access. These session logs must be retained for a minimum of six (6) months. 

 

	 	3.	In addition to other rights set forth herein, AT&T shall have the right to: 

 

	 	a.	Gather information relating to access, including Supplier’s access, to AT&T networks and Information Resources. This information may be collected, retained and
analyzed by AT&T to identify potential security risks without further notice. This information may include trace files, statistics, network addresses, and the actual data or screens accessed or transferred. 

 

	 	b.	Immediately suspend or terminate any interconnection if AT&T, in its sole discretion, believes there has been a breach of security or unauthorized access to or
misuse of AT&T data facilities or Information. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 EXHIBIT E 
 ACCEPTANCE CERTIFICATE TEMPLATE 
 Customer: AT&T 

Contract Reference: Master Services Agreement between AT&T Services, Inc. and
                            , Contract No.
                    , effective as of
                                        .

 Effective Date of Delivery: 

(for the Services indicated/set forth below)
                     [Month]     , 200     

Service Delivered (check one): Service to reflect what is documented within the Service Exhibit 

            [Insert Description of Service Delivered] 

            [Insert Description of Service Delivered] 

            [Insert Description of Service Delivered] 

Statement of Acceptance/Rejection: 
 The
above Service(s) has/have been reviewed, tested and is/are hereby accepted/rejected by AT&T as of the date below. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 If Service(s) was Accepted with
conditions OR Rejected, the conditional terms for Acceptance and/or the reason for rejection follows: 
  

 
  

 
  

 
  

 
 Accepted/Rejected: (circle one) 

 

			
	  
	 	  

	Date	 	Signature
		
	  
	 	  

	Printed Name	 	Title

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 EXHIBIT F 
 WORK ORDER FORM 
 Work Order No.
             
 to the Master Services Agreement
Numbered                      

The Service or Product to be provided under this Work Order are subject to the terms and conditions of the Master Services Agreement Numbered
             dated              and the Services Exhibit Numbered
             .S.001 dated              between [insert Supplier Name], (hereinafter referred to as
“Supplier”) and AT&T Services, Inc., on behalf of itself and its Affiliates, (“AT&T”) (“Agreement”). 
  

	
	 Work Order Description and Acceptance Criteria

	 Supplier will                     

 
 <<WORK ORDER IS NOT USED FOR CUSTOM
PRODUCT OR CUSTOM
 MODIFICATIOS>>.

 

	
	 Requirements to be attached to this Work Order

	  

Illustrative examples:
  

General requirements
  

HTML Portal requirements
  

WML Portal requirements
  

SMS requirements
  

Admin Tool(s) requirements
  

Etc.
  

 

	
	 Estimated Completion Date

	Supplier will use commercially reasonable
efforts to provide the materials, reports on or before             . Any changes this date will be mutually agreed to by the parties in writing.

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	Amount (if any)
	$           
 
	 

 

	
	Invoicing and
Payment
	 Upon Acceptance, Supplier shall invoice AT&T the amount set
forth above and AT&T shall pay Supplier for the Service/Product in accordance with Section 5 Invoicing and Payment of the Agreement. All prices are in USD unless otherwise noted and are premised upon the terms and conditions stated
in the Agreement.
 .

IN WITNESS WHEREOF, authorized representatives of the Parties have executed this Work Order to be executed as of the last date set forth below.

  

									
	AT&T Services, Inc.	 		 		 	        <<Insert Supplier name>>	 	

									
					
	By:	 	  
	 		 	By:	 	  

									
					
	Printed Name:	 	  
	 		 	Printed Name:	 	  

									
					
	Its:	 	  
	 		 	Its:	 	  

									
					
	Date:	 	  
	 		 	Date:	 	  

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

 EXHIBIT G 
 WORK REQUEST PROCESS 

 
  

 
 Work Request Process 

 
  
  

by and between 

AT&T and Motricity 
  

 
  
 October 2008 
 Prepared by AT&T

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  
 1. Introduction 

AT&T and Supplier are implementing a work request process that is fast and efficient to provide for types of items listed below (collectively referred
to as “Work”): 
  

	 	•	 	 The purchase and/or installation of hardware (and related software) that Supplier purchase on behalf of AT&T in providing its Services to AT&T;

  

	 	•	 	 Ad-hoc maintenance; and 

  

	 	•	 	 The creation of reports. 

Supplier. 
 2. Scope of the Work Request
Process 
  

	 	a.	The work request process will be used to manage and approve Work Requests and to identify the scope, schedule, and cost for authorized Work. 

 

	 	b.	Custom Development 

Any custom development professional services or requests for new Services that involve determination of work efforts are to be handled
under the Services Exhibit No. <<insert number.>> 
 3. Work Request Process 

 

	 	a.	AT&T Submits a Work Request 

 An
AT&T team member identifies the need to pursue authorized Work under the Agreement. The team member fills out a Work Request and submits it to the AT&T Project Manager (“PM”), or his/her designee. Based on the AT&T PMs’
assessment of the importance of the request, and his/her authorization level to approve the Work Request, the AT&T PM will seek additional approval from AT&T’s upper management (Director level or higher) as appropriate and consistent
with the AT&T schedule of authorization. 
 Once approved by the AT&T PM, the Work Request is sent to the Supplier PM. Within no more
than three business days, Supplier will assess the feasibility of the Work Request in terms of scope, schedule, 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

 
and cost impacts. Once the assessment is complete, AT&T will respond back to Supplier with an approval, disapproval or request for clarification. Any disapproval of Work Requests will need to
be documented within the Work Request to be completed by AT&T. 
 AT&T’s PM will obtain any further internal approvals from
AT&T’s upper management the Work Request will be signed and become effective immediately upon the execution of a Work Order by AT&T and Supplier. 
 4. Acceptance Process 
  

	 	4.1.	Delivery. Supplier will deliver the Work via an agreed upon method, in compliance with the applicable written specifications and acceptance criteria and such Work will
be accompanied with an Acceptance Certificate 

  

	 	4.2	AT&T shall have the right to review Work to determine whether the Work conform to the requirements set forth in the respective Work Request and to either:
(i) reject the Work if it fails to conform to the requirements set forth in the respective Work Request or (ii) to provide its Acceptance (in whole or in part) if there are no Service Defects. 

 

	 	4.3	If AT&T rejects the Work, AT&T will provide its reasons in writing and Supplier shall, at AT&T’s request, promptly correct all such Service Defects
and, thereafter, AT&T shall again have the opportunity to review the Work. If Supplier is not able to correct all Service Defects in the Work within thirty (30) days following receipt of AT&T rejection, AT&T shall have the right to
terminate the affected Work Request, in whole or in part, which termination shall be deemed due to Supplier’s default. In the event of any such termination, Supplier shall return all payments previously made to Supplier under this Agreement for
the affected Work Request and AT&T shall not be subject to any cancellation charges. 

  

	 	4.4	Acceptance. AT&T may provide its acceptance of the Work via its formal sign off on an Acceptance Certificate or through its Default Acceptance (as defined in
below). 

  

	 	4.5	Default Acceptance. Unless Contractor is notified in writing of any failure in meeting its Milestone Deliverables: 

 

	 	i)	within thirty (30) calendar days (or other timeframe documented in writing and agreed upon) after Delivery, or 

 

	 	ii)	upon AT&T’s commercial use 

 then the Work is deemed Accepted by AT&T (“Default Acceptance”) at the time of Delivery (“Default Acceptance Date”). For purposes of clarity commercial use is not automatically
triggered during the timeframe in which AT&T is conducting its Acceptance testing and/or “monitoring” the Work in the production environment. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 5. Invoicing and Pricing Terms.

 Upon Acceptance or AT&T’s Default Acceptance, Supplier shall invoice AT&T the Fees set forth in the executed Work Request and
AT&T shall pay Supplier for the Work set forth in the Work Request in accordance with Section 4 Invoicing and Payment of the Agreement. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

 EXHIBIT H - WORK ORDER FORM 

 

Work Request 

  

			
	 	 
	AT&T Requestor:	 	Work Request Control #:
	 	 
	Work Request Name:	 	Date Received:
	 	 
	 Work Request
Priority:
  
 High/Med/Low
	 	 
	 	 
	 	 	 

  

	
	  
 <<Insert Work Request Name and/or Number>>
  

1 Work Request Information (TO BE COMPLETED BY AT&T) 
 A. Description of Work to include any requirements 
  

	
	  
 <<Note: any customized development being done on behalf of AT&T must be done under the Service Exhibit No. XXXX.>>

 
  

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

 Requirements to be attached to this Work Request: 

General requirements 
 HTML Portal requirements

 WML Portal requirements 
 SMS
requirements 
 Admin Tool(s) requirements 
 Etc. 
 B. Reason for the Work Request and Impact if not implemented

  

 

 C. Supplier and AT&T Agreements governing this Work
Request 
  

	
	  

Managed Service Agreement No. <<TO BE INSERTED>> and
  

Services Exhibit No. <<TO BE INSERTED>>

 

 2 Scope / Technical Impact Analysis (TO BE COMPLETED BY
SUPPLIER) 
 A. Impact Assessment (Include what Service/system components or operations areas are impacted, if any)

  

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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B. Cost Detail 

 

 C. Payment Schedule – to be approved / modified by
AT&T 
  

D. Schedule / Timeline )

  

E. Resource Impact (Identify what resources are needed to complete the Work.)

  

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

 3. Work Request Review – to be reviewed by AT&T 

 

	A.	Reviewers 

  

					
	 	 	 
	Name	 	Title	 	Date Reviewed
	 	 	 
	  	 	  	 	  
	 	 	 
	  	 	  	 	  
	 	 	 
	  	 	  	 	  

  

	B.	Final Recommendation (APPROVED/DECLINED) 

 

 

 4. Work Request Decision 

Approved for the Work identified above in support of the Agreement             
(Y/N): 
 Signatures of AT&T and Supplier: 

 

					
	 	 	 
	Name and Title	 	Signature	 	Date
	 	 	 
	  	 	  	 	  
	 	 	 
	  	 	  	 	  
	 	 	 
	  	 	  	 	  
	 	 	 
	  	 	  	 	  

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

 APPENDICES 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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 AT&T Agreement No. 20100607.090.C 

 

  
 Appendix G- – Initial
Supplier Participation Plan 
 For purposes of this Appendix G, Supplier refers to Supplier. 

 

							
	 	 
	 	 	PRIME SUPPLIER MBE/WBE/DVBE PARTICIPATION PLAN
	 			 
	 	 	     YEAR
     REPORTING:
	  	2010	  	 

  

			
	PRIME SUPPLIER NAME:	  	   Motricity, Inc.

		
	ADDRESS:	  	   601 108th AVE NE, Suite 900

		
		  	   Bellevue, WA 98004

		
	COMPANY E-MAIL:	  	   patty.law@motricity.com

		
	TELEPHONE NUMBER:	  	   425.957.6200

 

	
	DESCRIBE GOODS OR SERVICES BEING PROVIDED UNDER THIS AGREEMENT:
	
	Supplier will provide AT&T with storefront services and portal services which may include custom application software and related professional services include(e.g. software
design, development, engineering, integration, testing, porting), as well as hosting, maintenance and support services.

 

							
	DESCRIBE YOUR M/WBE-DVBE OR SUPPLIER DIVERSITY PROGRAM AND THE PERSONNEL DEDICATED TO THAT PROGRAM
			
	 See Milestones in Section 2 below
	  				  	

  

					
	THE FOLLOWING, TOGETHER WITH ANY ATTACHMENTS IS SUBMITTED AS AN MBE/WBE/DVBE PARTICIPATION PLAN.

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

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	1.	  	GOALS	  	 	  	 
		
		  	A. See Milestones in #2 below
		
		  	B. MWDVBE Participation Goals
				
		  	MINORITY BUSINESS ENTERPRISES (MBEs)	  	.05%	  	
				
		  	WOMAN BUSINESS ENTERPRISES (WBEs)	  	.05%	  	
				
		  	DISABLED VETERAN BUSINESS ENTERPRISES (DVBEs)	  	.05%	  	

  

					
		  	C. WHAT IS THE ESTIMATED ANNUAL VALUE OF THIS CONTRACT WITH:
			
		  	AT&T Mobility LLC	  	 $50,000,000 (Portal $33M, Mall $15M
 and Custom Dev/Pro Serve$2M)

			
		  	AT&T Services Inc.	  	  

			
		  	AT&T Operations Inc.	  	  

			
		  	AT&T Midwest	  	  

			
		  	AT&T West (NV)	  	  

			
		  	AT&T West (CA)	  	  

			
		  	AT&T East	  	  

			
		  	AT&T Southwest	  	  

			
		  	AT&T Yellow Pages	  	  

			
		  	ASI (SBC Advanced Solutions)	  	  

			
		  	AT&T Datacomm	  	  

			
		  	AT&T Long Distance	  	  

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 73 

 AT&T Agreement No. 20100607.090.C 

 

							
				
		 	AT&T Telecom	  	  
	  	
				
		 	AT&T Internet Services	  	  
	  	
				
		 	AT&T MSI	  	  
	  	
				
		 	Other	  	  
	  	

  

			
		  	 Note: Indicate dollar award(s) as it applies to this contract (I.e., AT&T Mobility LLC and/or its
Affiliate).

		
		  	 D. WHAT ARE THE DOLLAR AMOUNTS OF YOUR PROJECTED MBE/WBE/DVBE PURCHASES:

		
		  	 Not Applicable

		
		  	 *SEE MBE/WBE/DVBE CANCELLATION CLAUSE IN AGREEMENT FOR DEFINITIONS OF MBE, WBE, AND DVBE*

 

							
	2.	  	LIST THE PRINCIPAL GOODS AND SERVICES TO BE SUBCONTRACTED TO MBE/WBE/DVBEs OR DELIVERED THROUGH MBE/WBE/DVBE VALUE ADDED RESELLERS	  			
		  	During month one (1) – six (6) from the Effective Date of this Agreement, Supplier agrees to:	  			
			
		  	 1)      review its current suppliers to determine whether they are MWDVBE suppliers. If so,
Supplier agrees to determine whether such supplier’s products and/or services can transfer to the AT&T Mobility MWDVBE participation goals.
	  			
			
		  	 2)      determine which of its suppliers are certified as
MWDVBE suppliers (see AT&T Mobility Recognized agencies)
	  			
			
		  	 3)      consider joining the National Minority Supplier Development Council
(http://www.nmsdc.org/ ) and/or other diversity organizations listed at http://wbenc.org/ that will assist Supplier in developing a diversity program
	  			
			
		  	 4)      continue to look for opportunities with MWDVBE suppliers and identify MWDVBEs to work
with
	  			
			
		  	Once Supplier identifies a diversity opportunity with AT&T, Supplier agrees to develop a mentor program or train a MWDVBE’ supplier, within six months of such
identification the diversity opportunity with AT&T.	  			

  
  

 

			
		
	 3.
	  	SUPPLIER AGREES THAT IT WILL MAINTAIN ALL NECESSARY DOCUMENTS AND RECORDS TO SUPPORT ITS EFFORTS TO ACHIEVE ITS MBE/WBE/DVBE PARTICIPATION GOAL(S). SUPPLIER ALSO ACKNOWLEDGES THE
FACT THAT IT IS RESPONSIBLE FOR IDENTIFYING, SOLICITING AND QUALIFYING MBE/WBE/DVBE SUBCONTRACTORS, DISTRIBUTORS AND VALUE ADDED RESELLERS.

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 74 

 AT&T Agreement No. 20100607.090.C 

 

  

					
	4.	  	THE FOLLOWING INDIVIDUAL, ACTING IN THE CAPACITY OF MBE/WBE/DVBE COORDINATOR FOR SUPPLIER, WILL:
		
		  	ADMINISTER THE MBE/WBE/DVBE PARTICIPATION PLAN,
		
		  	SUBMIT SUMMARY REPORTS, AND
		
		  	COOPERATE IN ANY STUDIES OR SURVEYS AS MAY BE REQUIRED IN ORDER TO DETERMINE THE EXTENT OF COMPLIANCE BY THE SELLER WITH THE PARTICIPATION
PLAN.

  

					
			
		 	NAME:	  	Patty Law
		 		  	 
			
		 	TITLE:	  	Procurement Manager
		 		  	 
			
		 	TELEPHONE NUMBER:	  	425.957.6200
		 		  	 
			
		 	AUTHORIZED SIGNATURE:	  	
		 		  	 
			
		 	DATE:	  	Effective Date
		 		  	 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 75 

 AT&T Agreement No. 20100607.090.C 

 

 APPENDIX G-1 – PRIME SUPPLIER – MBE/WBE/DVBE PARTICIPATION PLAN 

 

			
	 	 
	 	 	    PRIME SUPPLIER MBE/WBE/DVBE PARTICIPATION PLAN
	 	 
	 	 	 YEAR

REPORTING:

  

			
		
	 PRIME SUPPLIER NAME:
	  	  

		
	 ADDRESS:
	  	  

		
	 SUPPLIER E-MAIL:
	  	  

		
	 TELEPHONE NUMBER:
	  	  

	
	DESCRIBE GOODS OR SERVICES BEING PROVIDED UNDER THIS AGREEMENT:
	
	DESCRIBE YOUR M/WBE-DVBE OR SUPPLIER DIVERSITY PROGRAM AND THE PERSONNEL DEDICATED TO THAT PROGRAM
	
	THE FOLLOWING, TOGETHER WITH ANY ATTACHMENTS IS SUBMITTED AS AN MBE/WBE/DVBE PARTICIPATION PLAN.

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 76 

 AT&T Agreement No. 20100607.090.C 

 

  

					
			
	1.	  	GOALS	  	
		
		  	A. WHAT ARE YOUR MBE/WBE/DVBE PARTICIPATION GOALS?
			
		  	MINORITY BUSINESS ENTERPRISES (MBEs)	  	 
			
		  	WOMAN BUSINESS ENTERPRISES (WBEs)	  	 
			
		  	DISABLED VETERAN BUSINESS ENTERPRISES (DVBEs)	  	 
		
		  	B. WHAT IS THE ESTIMATED ANNUAL VALUE OF THIS CONTRACT WITH:

 

							
				
		  	AT&T MOBILITY	  		  	  

				
		  	AT&T (NV)	  		  	  

				
		  	AT&T (CA)	  		  	  

				
		  	East Region: (Connecticut)	  		  	  

				
		  	Southwest Region:	  		  	  

			
		  	(Texas, Oklahoma, Kansas, Missouri, Arkansas)	  	
				
		  	AT&T Yellow Pages	  		  	  

				
		  	AT&T Advanced Solutions	  		  	  

				
		  	AT&T National Data Operations	  		  	  

				
		  	AT&T Long Distance	  		  	  

				
		  	AT&T Telecom	  		  	  

				
		  	AT&T Internet Services	  		  	  

				
		  	AT&T MSI	  		  	  

				
		  	AT&T Services	  		  	  

				
		  	AT&T Operations	  		  	  

				
		  	Other	  		  	  

 Note: Indicate dollar award(s) as it applies to this contract. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 77 

 AT&T Agreement No. 20100607.090.C 

 

  

											
		  	C. WHAT ARE THE DOLLAR AMOUNTS OF YOUR PROJECTED MBE/WBE/DVBE PURCHASES:
				
		  	MINORITY BUSINESS ENTERPRISES (MBEs)	  	  
	  	
				
		  	WOMAN BUSINESS ENTERPRISES (WBEs)	  	  
	  	
				
		  	DISABLED VETERAN BUSINESS ENTERPRISES (DVBEs)	  	  
	  	
		
	2.	  	LIST THE PRINCIPAL GOODS AND SERVICES TO BE SUBCONTRACTED TO MBE/WBE/DVBEs OR DELIVERED THROUGH MBE/WBE/DVBE VALUE ADDED
RESELLERS

 DETAILED PLAN FOR USE OF M/WBEs-DVBEs AS
SUBCONTRACTORS, DISTRIBUTORS, VALUE ADDED RESELLERS 
 For every product and service you intend to use, provide the following
information. (attach additional sheets if necessary) 
  

									
	Supplier Name	 	
Classification
 (MBE/WBE/DVBE)
	 	 Products/Services
 to be provided
	 	$ Value	 	Date to
Begin
	 		 		 
	    	 		 	 	 		 	 
	 	 	 	 	 
	    	 	 	 	 	 	 	 	 
	 		 	 	 
	    	 	 	 		 	 	 	 
	 		 	 	 
	    	 	 	 	 	 	 	 	 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 78 

 AT&T Agreement No. 20100607.090.C 

 

  

			
	3.	  	SELLER AGREES THAT IT WILL MAINTAIN ALL NECESSARY DOCUMENTS AND RECORDS TO SUPPORT ITS EFFORTS TO ACHIEVE ITS MBE/WBE/DVBE PARTICIPATION GOAL(S). SELLER ALSO ACKNOWLEDGES THE
FACT THAT IT IS RESPONSIBLE FOR IDENTIFYING, SOLICITING AND QUALIFYING MBE/WBE/DVBE SUBCONTRACTORS, DISTRIBUTORS AND VALUE ADDED RESELLERS.

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 79 

 AT&T Agreement No. 20100607.090.C 

 

  

					
	4.	  	THE FOLLOWING INDIVIDUAL, ACTING IN THE CAPACITY OF MBE/WBE/DVBE COORDINATOR FOR SELLER, WILL:
		
		  	ADMINISTER THE MBE/WBE/DVBE PARTICIPATION PLAN,
		
		  	SUBMIT SUMMARY REPORTS, AND
		
		  	COOPERATE IN ANY STUDIES OR SURVEYS AS MAY BE REQUIRED IN ORDER TO DETERMINE THE EXTENT OF COMPLIANCE BY THE SELLER WITH THE PARTICIPATION PLAN.
			
		  	NAME:	  	  

			
		  	TITLE:	  	  

			
		  	TELEPHONE NUMBER:	  	  

			
		  	AUTHORIZED SIGNATURE:	  	  

			
		  	DATE:	  	  

		
		  	Submit your annual plan to sbcsd@att.com

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 80 

 AT&T Agreement No. 20100607.090.C 

 

  
 Appendix H - MBE/WBE/DVBE
Results Report 
 For purposes of this Appendix H, Supplier refers to Supplier. 

M/WBE-DVBE QUARTERLY RESULTS REPORT 
 FOR THE FOLLOWING AT&T AFFILIATE: 

 

 

  

	
	 Note: Subcontracting Results should reflect ONLY M/WBE-DVBE dollars directly traceable to sales DURING THE

REPORTING QUARTER.
  

Results must be reported individually for each AT&T subsidiary.

	
	 THIS SUMMARY REPORT SHOULD BE E-MAILED
TO:                                        
sbcsd@att.com

  

							
	 1.Reporting Supplier:
	  	 2.      Contract/ Work Order Number:
	  	3. Report Quarter:
	Supplier Name:	  	  
	  		  	This report reflects the utilization of Minority Business Enterprises/Women Business Enterprise/Disabled Veteran Enterprise participation for period
	Address:	  	  
	  		  
	City, State, Zip:	  	  
	  		  
				
	Contact Name:	  	  
	  	  
 (If Available)
	  	  

				
	Title:	  	  
	  		  	Through
				
	E-Mail:	  	  
	  		  	  

				
	Date:	  	  
	  		  	(Please indicate dates)
				
	Telephone:	  	  
	  		  	

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 81 

 AT&T Agreement No. 20100607.090.C 

 

  

																	
	Signature:	  		  		  		  		  		  		  		  	
						
		  		  	PARTICIPATION GOAL	  		  	 PARTICIPATION ACHIEVEMENT
	  	
							
	4.	  		  		  		  	5. 	  		  	Actual for Quarter
								
		  		  	Annual Goal	  		  		  		  		  	
									
		  		  		  		  		  		  	MBE	  	WBE	  	DVBE
							 	 	 
		  		  		  		  		  		  	 	  	 	  	 
									
	Percent of Total	  	MBE	  	WBE	  	DVBE	  	Dollars paid by Prime	  		  		  		  	
		 	 	 					
		  	 	  	 	  	 	  		  		  		  		  	
									
	Sales	  		  		  		  	Supplier to Subcontractors	  		  		  		  	
								
		  		  		  		  	Total Dollars Paid to	  		  		  	  

								
		  		  		  		  		  		  		  	
						 	 	 	 
		  		  		  		  	Prime Supplier by AT&T	  	 	  	 	  	 	  	 
									
		  		  		  		  	% OF Total AT&T $ Paid by	  		  		  		  	
									
		  		  		  		  	Prime Supplier to Subcontractors	  		  		  		  	

  

							
	AT&T SUBCONTRACTING RESULTS
				
	6.	  	M/WBE-DVBE Subcontractors(S)	  	Ethnic/Gender	  	Total Dollars
			
		  		  	

				
	Name:	  	  
	  		  	
				
	Address:	  	  
	  	Certifying Agency:	  	
			
		  		  	

				
	City, State, Zip:	  	  
	  	select from the drop down menu to see a list of AT&T recognized agencies	  	
				
	Telephone:	  	  
	  		  	
				
	Goods or Services:	  	  
	  	 If other please specify:
	  	

 To add additional Subcontractors, copy the entire light gray area and paste directly below this line. 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 81 

  

 

 

  
 M/WBE-DVBE QUARTERLY
RESULTS REPORT 
 FOR THE FOLLOWING AT&T AFFILIATE: 

Note: Subcontracting Results should reflect ONLY M/WBE-DVBE dollars directly traceable to sales DURING THE REPORT QUARTER.

 Results must be reported individually for each AT&T subsidiary. 

THIS SUMMARY REPORT SHOULD BE E-MAILED TO: SBCSD@att.com 

1. REPORTING COMPANY: 2. CONTRACT/ 3. REPORT QUARTER: 

WORK ORDER This report reflects the utilization of Minority Business Enterprise/ 

Company Name: NUMBER: Woman Business Enterprise/Disabled Veterans Enterprise 

Address: participation for period 
 City, State, Zip: 
 through 

Contact Name: 
 (If available) 
 Title: (Please indicate dates)

 E-mail: 
 Date: 
 Telephone: 

Signature: 
 PARTICIPATION GOAL PARTICIPATION ACHIEVEMENT 
 4.
5. Actual for Quarter 
 MBE WBE DVBE 
 Annual Goal 
 Percent of Total MBE WBE DVBE Dollars
paid by Prime 
 Sales Supplier to Subcontractors 

Total Dollars Paid to 
 Prime Supplier by AT&T 
 % of total AT&T $
Paid by 
 Prime Supplier to Subcontractors #DIV/0! #DIV/0! #DIV/0! 

AT&T - SUBCONTRACTING RESULTS 
 6. M/WBE-DVBE SUBCONTRACTOR(S) Ethnic/Gender: Total Dollars: 
 Name: 
 Address: 

City, State, Zip: Certifying Agency: 
 Telephone: Select from the drop down menu to see a the list of AT&T recognized agencies 
 Goods or Services: 
 If other please specify:

 To add additional subcontractors, copy the entire light gray area and paste directly below this line.

  
 Page 81

 AT&T Agreement No. 20100607.090.C 

 

  
 Appendix K – Off Shore
Service Locations 
  

					
	Country(ies) where services are authorized by AT&T to be performed	 	Services to be performed at approved Physical Location	 	Name of Supplier / Subcontractor performing the
services
	India	 	Software Development	 	GlobalLogic, Inc.
	
                
	 	 	 	 
	
                
	 	 	 	 
	
                
	 	 	 	 
	
                
	 	 	 	 

  
 PROPRIETARY
INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Supplier, their

 Affiliates and their third party representatives, except under written agreement by the contracting Parties. 

Page 82APPCENTER SERVICE EXHIBIT NO. 201006607.090.S.002

  
 Exhibit 10.3

 AppCenter SERVICE EXHIBIT NO. 20100607.090.S.002 

TO THE MANAGED SERVICES AGREEMENT 
 THIS SERVICE EXHIBIT NO. 20100607.090.S.002 (the “Service Exhibit”) is entered into by and between Motricity, Inc., a Delaware corporation, (the “Company”), and AT&T
Services, Inc., a Delaware corporation, on behalf of itself and its Affiliates (“AT&T”) effective as of October 1, 2010 (the “Service Exhibit Effective Date”). Company and AT&T may each also be referred to
individually as a “Party” or collectively as the “Parties” throughout this Service Exhibit. 
 WHEREAS, the Parties entered
into a Master Services Agreement Numbered 20100607.090.C effective May 1, 2010, including any amendments thereto (collectively, the “Agreement”); and 
 WHEREAS the Parties are parties to the previous MediaMall Storefront Agreement No. TJR031606, dated September 14, 2006, as amended (“Prior Agreement”), and desire that the Prior Agreement
be superseded by this Service Exhibit as stated below. 
 Now, THEREFORE, in consideration of the premises and the covenants hereinafter
contained, the Parties hereto agree as follows: 
  

	1.	DEFINITIONS 

 The definitions for this
Service Exhibit are as set forth in Schedule A. 
  

	2.	INCORPORATION BY REFERENCE 

 Schedule
A, Schedule B, Schedule C, Schedule D, Schedule E, Schedule F, Schedule G, and are attached hereto and incorporated by reference herein. 

 

	3.	SERVICES DESCRIPTION 

  

	 	3.1	Company will provide AT&T with Services and a System (both of which are more fully described below) in support of AT&T’s AppCenter also referred to
herein as “Storefront” and in conformance with the Schedule D “Managed Services/ Product Summary”, and the Performance Requirements set forth within Schedule C “Service Level Agreement”, (each of which may be referred
to individually as a “Service” and collectively referred to as the “Managed Services” or “Services”.) 

  

	 	3.2	 The AppCenter will allow AT&T Subscribers to easily access digital content (such as games, applications, widgets, Ringtones and Answertones,
etc.) which digital content may be 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 1

 AT&T Agreement No. 20100607.090.S.002 

 

	 	 
referred to herein as “Content” and delivery of such Content is considered an integral part of the Services from a Device, Computer, Predefined APIs or authorized AT&T customer
premise equipment as contemplated by the AT&T Requirements and/or any other similar content offering as mutually agreed upon by the Parties (hereinafter referred to as the “Service”). 

 

	4.	PRICING, INVOICING AND PAYMENT 

  

	 	4.1	Pricing. AT&T shall pay to Company the Fees for the Services, as set forth in Schedule B and in accordance with Exhibit A to the Agreement.

  

	 	4.2.	 Invoicing. Company will generate a monthly invoice for the previous month’s Service and deliver said invoice to AT&T no later than the
15th day of the subsequent month (e.g.,
November 15th invoice will cover the period of
October 1 through October 31st).

  

	 	4.3.	Payment. AT&T shall have forty-five (45) days from receipt of invoice to pay or dispute the Company’s Service 

 

	 	4.4	Currency. All amounts in this Service Exhibit are denominated and payable in U.S. dollars. 

 

	5.	TERM 

  

	 	5.1	Initial Term will be 23 months starting October 1, 2010 and ending September 22, 2012. 

If AT&T informs Motricity in writing within 90 days of the expiration date, the Service Exhibit will be extended for 90 days
following the expiration date, and the parties so continue to extend the Service Exhibit in 90 day increments for up to two additional years after the Initial Term. 
 All renewal periods shall be for like-for-like functionality, services, and pricing. 
  

	 	5.2	Upon AT&T’S sole discretion, the Commercial Launch date is subject to delay by AT&T providing Company at least * * * advance written notice.

  

	6.	TERMINATION OF SERVICE 

  

	 	6.1	Termination for Cause. Either AT&T or Company may terminate this Service Exhibit upon the other Party’s material breach of the Agreement or this Service
Exhibit, provided that (a) the non-breaching Party will first have sent written notice to the breaching Party describing the breach in reasonable detail and demanding that it be cured, (b) the breaching Party does not cure the breach
within thirty (30) days following its receipt of such notice, and (c) following the expiration of the thirty (30) day cure period, the non-breaching Party sends a second written notice to the breaching Party indicating that the
non-breaching Party has terminated this Service Exhibit. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 2

 AT&T Agreement No. 20100607.090.S.002 

 

  

	 	6.2	Material Breach. The following will be considered a material breach of this Service Exhibit: 

 

	 	a)	The failure of either Party to perform or observe any material term, condition, or covenant to be performed by it under this Service Exhibit; 

 

	 	b)	The execution of any assignment for the benefit of creditors or the filing for relief by either Party under any applicable bankruptcy, reorganization, moratorium, or
similar debtor relief laws; 

  

	 	c)	The appointment of a receiver for Company or AT&T, or for substantially all of their respective assets or properties; or 

 

	 	d)	An unauthorized assignment of this Service Exhibit. 

  

	 	e)	Chronic Failure 

  

	 	i.	If the availability of the storefront is below * * * during the term of this Service Exhibit (“Chronic Failure”), or * * *, AT&T may treat such occurrence
as a Material Breach of this Service Exhibit and AT&T may terminate this Service Exhibit for cause as set forth therein without providing additional right to cure. 

 

	 	ii.	Alternatively, if Supplier fails to meet the availability * * *, then Supplier and AT&T will formally initiate performance improvement plan in order to remedy the
issue(s). 

  

	 	6.3	Termination for Convenience. Between March 31, 2011 and September 30, 2011 AT&T can trigger termination of this Service Exhibit by providing
Company * * * written notice. After September 30, 2011 AT&T can terminate this Service Exhibit upon * * * written notice. 

  

	7.	SERVICE SPECIFIC TERMS AND CONDITIONS 

 Company shall provide to AT&T Storefront Services from the period of October 1, 2010 to September 22, 2012 broken out into the following components: 

 

	 	•	 	 From the Effective Date until Commercial Launch, a storefront based on Motricity’s FUEL platform. 

 

	 	•	 	 After Commercial Launch, a Storefront based on Motricity’s mCore platform 

 

	 	7.1	Daily Content Management Requirements 

 As part of the daily operations of the storefront, Motricity shall provide AT&T with a certain level of service. This service is intended to support the various day to day activities of merchandising
the content available on the storefront in the most effective manner possible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 3

 AT&T Agreement No. 20100607.090.S.002 

 

  
 The details of
those activities shall be found in Schedule E under Daily Content Management Requirements. 
  

	 	7.2	Service Scope/Implementation. 

  

	 	Source	Code Environments; 

  

	 	•	 	 A minimum of three (3) external environments: pre-production, production, Developer Support Lab, as part of the System.

  

	 	•	 	 Observation of testing (as agreed in advance by the Parties) on internal environments to verify resolution of Defects and/or Issues; and

  

	 	7.2.1	Company shall support VPN and AVPN (AT&T Multi-Protocol Label Switching (MPLS). 

 

	 	7.2.3	Integrating other AT&T commercial product(s) or service offerings with the System will be undertaken pursuant to separately executed Statements of Work under
Service Exhibit 1 (Professional Services) to the Agreement .Where AT&T contemplates integration with a commercial product or service offering that is significantly different than what is contemplated by the current Specifications and core
Service, the Parties will mutually agree on pricing terms to be attached to this Service Exhibit or a separately executed Service Exhibit. 

  

	 	7.2.4	The initial data center for which Company shall host and operate the production System is located in Seattle, WA. Any subsequent changes in the data center will be
subject to AT&T’s consent and subject to an impact analysis. 

  

	 	7.3	Third Party Site Integration Services 

 Company will provide AT&T with Third Party Site integration services as set forth within this Section and pursuant to the Specifications in support of the AppCenter (“Third-Party Site Integration
Services”). 
  

	 	7.3.1	Upon request, Company will provide AT&T with its then current list of partial and fully integrated Third Party Sites. 

 

	 	7.4	AT&T Hosting of the Managed Service 

 AT&T shall have the option, * * *, to elect to host the AppCenter during the term of this agreement and make it available to users at AT&T’s expense at one or more facilities maintained by or
on behalf of AT&T. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 4

 AT&T Agreement No. 20100607.090.S.002 

 

  
 AT&T
acknowledges that its ability to host Company software and make the storefront service available to users may be subject to AT&T’s ability to obtain sufficient rights in certain third party technology (e.g., any third party software used in
connection with the hosting, operation and/or maintenance of the services), content and applications. 
 In the event that
AT&T elects to host the storefront, Company and AT&T shall enter into a mutually agreed upon license agreement for Motricity’s mCore platform prior to and as a condition of any transition of hosting to AT&T. 

Following the migration to a self-hosted environment, AT&T’s costs, including the costs of licensing and continued support for
the Term, shall decrease by * * * which is the amount agreed by the parties to be a reasonable portion of the managed services fee attributable to hosting (people, equipment, space and power needed to host the System.) 

All costs of hosting and migrating to a self-hosted environment will be borne by AT&T except in the event one or more of the
following events occur, in which case Company shall be liable for migration costs: 
  

	 	a.	AT&T terminates because of a Chronic Failure of Company or other material breach that is related to a repeated failure of the Company to deliver the Services as
provided in this Service Exhibit and the inability to cure the breach. 

  

	 	b.	A request by Company to have AT&T take over hosting 

  

	 	c.	Company no longer providing hosting services to its customers. 

  

	 	7.5	Wireframe Update and Revision Support 

 Motricity shall be responsible for providing updated wireframes and revisions to wireframes as needed based on changes within the functionality of the mCore platform. This includes changes as a result of
an AT&T driven enhancement as well as core roadmap feature additions/changes. Consistent with the Agreement and SOW TJR031606.S.022 (“SOW”) AT&T will own revisions to 

 

	 	•	 	 WAP: ATT configuration of * * *.

  

	 	•	 	 WEB: ATT configuration of * * *. 

  

	 	7.6	Manual Support of Upsell configurations 

 * * *, Supplier agrees to provide upsell configurations on a manual basis for * * * configured and available at launch. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 5

 AT&T Agreement No. 20100607.090.S.002 

 

  
 The upsell
configuration describes the ability to provide customers an option to purchase either a Bundle of two or more products (e.g. Ringtone & Ringback Tone) or alternatively, a different purchase model (e.g. Subscription based purchasing).

  

	 	7.7	User Management Database 

The “UM” database describes the database of * * * stored by Company in order to * * * for the purposes of supporting
functionality on the Storefront. The UM database is used by the Storefront and by AT&T’s portal services, also hosted by Supplier. In the event the UM database experiences an Outage (as defined in the applicable service level agreements)
Supplier shall * * *. 
 For the purposes of clarity, any capacity increase or scaling costs associated with growth in the
Storefront customer database or usage volumes will be the responsibility of Company to bear and any capacity increase or scaling costs associated with growth in the portal subscriber base or usage volumes will be the responsibility of AT&T to
bear. Under no circumstance will AT&T be liable for costs associated with the UM Database as it pertains to Storefront growth and usage. 
  

	 	7.8	Company License Grants and Rights of Use. 

  

	 	7.8.1	Company grants to AT&T a limited, non-exclusive, non-transferable, non-sublicenseable, worldwide license to use the Service provided hereunder (to include any
Software on systems under AT&T’s control,) solely in connection with AT&T’s use of the Service(s) for which such copy was provided and for the term of such Service and solely in accordance with the applicable instructions or
documentation and any end-user license restrictions, if applicable and if provided to AT&T in writing in advance. 

  

	 	7.8.2	AT&T agrees not to modify, disassemble, decompile, reverse engineer, create derivative works of, or make any other attempt to discover or obtain the source code for
the Software. In the event any modifications are made to the Software by anyone other than Company or its authorized subcontractors, any and all warranties with respect to the Software and associated with such modifications shall immediately
terminate. 

  

	 	7.8.3	Company grants to AT&T Partners the right for the Application to access the System access point names (APNs). 

 

	 	7.9	Lifecycle Management 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 6

 AT&T Agreement No. 20100607.090.S.002 

 

  
 Company shall
provide a dedicated, full time (forty (40) hours per week),program manager who shall serve as the technical lead to manage the technical aspects of the Service (e.g. Defects, enhancements, modifications, upgrades maintenance, etc.). Such
personnel assignment will take effect at Commercial Launch and will remain in place for the duration of this Service Exhibit. 
  

	 	7.10	Device support 

Motricity shall provide support to AT&T for all new Devices launched, and AT&T’s existing list of legacy Devices. This
support shall include: 
  

	 	•	 	 R&D services to all aspects of storefront core functionality including discovery, purchase and fulfillment of digital media/content for each Device
and each software revision up to the point it meets stated OEM specifications. Once the Device meets OEM specifications, Motricity will perform regression testing on subsequent Device firmware builds to ensure conformity up to the commercial device
launch. 

  

	 	•	 	 This testing and support will be provided for user interaction * * * 

 

	 	•	 	 Interaction with AT&T, AT&T’s Vendors * * * and the OEM handset provider to work towards the resolution of problems identified.

  

	 	•	 	 Addressing of defects which are filed against the storefront during the on boarding process for the handset. 

Motricity shall work together with AT&T to recommend the sunsetting of devices on an ongoing basis. AT&T to retain final right of
refusal for any decisions on device retirement, not to be unreasonably exercised. 
  

	 	7.11	Free Content Support 

Motricity shall provide support for the following aspects of Free Content (meaning content that is provided to Subscribers without
charge): 
  

	 	•	 	 * * * free items on-boarded and available in the Storefront. This includes – but is not limited to – Widgets, Applications, Games, and
Personalization Content. 

  

	 	•	 	 * * * free trial applications on-boarded and available for use in the Storefront. 

Support for new content or content types will require advance notice for the intent to deploy and support such content. AT&T agrees
to provide advance notice for such content and related offers, and work in good faith with Motricity to support the deployment of such content in the desired timeframe. 
 * * * Free Content shall be the same as those for other content types, including the total transaction capacity of the mCore platform as defined in System Processing Volume and the total ingestion
capacity of Content Ingestion, Qualification and Merchandising as set forth in Schedule A Sections 3.3 and 3.4 (Service Level Agreement). 
  

	 	7.12	System Processing Volume 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 7

 AT&T Agreement No. 20100607.090.S.002 

 

  
 Motricity shall
support through the mCore platform a * * * in the number of total Titles (as defined in the Service Level Agreement) to customers currently on the FUEL platform with the first release of the mCore platform. The baseline of which is * * *.

 Motricity shall support through the mCore platform Stored Content capacity of * * * at launch. “Stored Content”
means content for which the binary code is stored on Motricity servers rather than obtained by link to other servers. Motricity and AT&T will negotiate in good faith and in accordance with technology available to finalize a schedule which
corresponds to Motricity mCore releases, to provide a * * *. 
 AT&T shall be allowed to convert excess capacity in
non-Stored Content to Stored Content and vice versa at a conversion rate * * *. 
 The platform shall allow for a potential
increase by * * * on a go-forward basis after * * *. 
 With respect to total transaction processing capabilities, after * * *,
Motricity shall provide a * * * as measured on a monthly basis in the total number of purchase transactions supported. 
 Should
volumes increase beyond the capacities described above, Motricity may charge AT&T an additional fee which will be proportional and linear in growth to the increase in SKUs or transactional volumes such that a 10% excess capacity growth will
result in an increase in fees by 10%. 
 All of the capacity and support requirements listed above assume the same number of
catalog(s) offered and supported by AT&T in 2009 on the Fuel platform. Any addition of new catalogs will need to be mutually discussed and terms agreed to by both AT&T and Motricity in order to support these additions. 

 

	 	7.13	Future Content Support 

Motricity shall support any content type which is offered by AT&T on the mCore Storefront. AT&T and Motricity agree to work
together in good faith to provide advance notice of any new content type so that Motricity may plan accordingly for the deployment of such content. New content types may require revised SLA terms and conditions depending on the support requirements.
AT&T agrees to negotiate in good faith any revised SLA and associated NPC terms which may be required as a function of the deployment of new content types. 
  

	 	7.14	Catalog Support 

 The
mCore platform shall support one catalog of content for AT&T. Any additional new or distinct catalog would be provided for an additional fee. However, Motricity agrees to have features available to AT&T such that they can reasonably filter
catalog 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 8

 AT&T Agreement No. 20100607.090.S.002 

 

 
categories, subcategories or individual items so that a subset of the primarily catalog could be displayed to customers. 
 The incorporation or integration of new catalog repositories, environments, etc. such as discreet OEM Storefronts and Off-Deck offerings would be classified as new catalogs. As such, terms and conditions
would have to be discussed and mutually agreed to by AT&T and Motricity for support of these catalogs. 
  

	8.	MOST FAVORED CUSTOMER 

In accordance with Section 4.2 of the Agreement, Company will provide AT&T Most Favored Customer terms for pricing, benefits and
terms. The MFN Criteria applicable to this Service Exhibit are as follows: 
 The pricing and service level agreements, for the
Services offered to AT&T during the Term of this Service Exhibit will be no less favorable to AT&T than the prices and service level agreements that are currently offered and/or will be offered by Company to any of its other similarly
situated customers who purchase services from Company that are 
 (i) substantially similar in nature in territories where
AT&T operates and offers substantially similar Service and 
 (ii) substantially the same (or lesser) volume as the Service
provided to AT&T; 
 (iii) of a similar pricing structure; and 

(iv) have service level agreements that pose a similar degree of NPC risk as does this Service Exhibit. 

 

	9.	SERVICE LEVEL AGREEMENT 

 Company shall
provide the Services to AT&T in accordance with the Schedule C, Service Level Agreement. 
  

	10.	OBLIGATIONS UPON TERMINATION 

 Upon
termination or expiration of this Service Exhibit, in whole or in part, Company agrees to: 
  

	i.	cooperate in an orderly wind down and/or transition of the affected Service(s) to AT&T or a designated AT&T supplier (“Service Transfer”);

  

	ii.	The Service Transfer will be performed by the Parties in accordance with a mutually agreed upon Statement of Work and will include such items as transition
responsibilities (such as migration of subscribers, subscriber data, premium digital content, transaction data, etc.), key resources, Service Transfer timelines and Service Transfer fees.; 

 

	iii.	Company will provide all services, information and documentation as may be reasonably needed by AT&T in connection with the Service Transfer.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 9

 AT&T Agreement No. 20100607.090.S.002 

 

  

	iv.	Unless otherwise specified by AT&T, the minimum period of time to affect such a Service Transfer will be * * * and may be extended upon mutual agreement of the
Parties (“Wind-Down Period”). Both Parties are required to make a good faith effort to fulfill the requirements of the Service Transfer as quickly as possible within the Wind-Down Period. 

 

	v.	Service provided by Company during the Wind-Down Period shall be provided to AT&T under a separate Statement of Work and all terms and conditions of this Service
Exhibit shall remain in full force and effect. Upon request Company shall provide AT&T with a reasonable level of detail and breakdown of wind down costs into standard operational and development expense categories. 

 

	11.	PROVISIONS FOR SOURCE CODE 

 Upon
occurrence of any of the following events, Company shall provide AT&T with the Source Code for the Software: 
  

	 	•	 	 Company ceases to provide any support for the Storefront or such Software; 

 

	 	•	 	 Company ceases doing business for any reason; 

  

	 	•	 	 Company commits any act of bankruptcy within the meaning of the Federal, or any State Bankruptcy Act or if bankruptcy proceedings are instituted
against Company; or 

  

	 	•	 	 Proceedings such as receivership, insolvency, reorganization, dissolution, liquidation or other similar proceedings are instituted by or against
Company. 

 At AT&T’s request and expense, Company agrees to place such Source Code in escrow with a software
custodian mutually acceptable to the parties. The Source Code will be sufficiently documented such that person(s) with expertise in the area of software development may provide support and modifications for the software within a reasonable
timeframe. Further, Company will make reasonable efforts to keep the Source Code held in escrow up to date. The Source Code will be updated with each major release of Software within 30 days of the release. 

AT&T shall take all reasonable precautions to protect the delivered Source Code from unauthorized disclosure or use and shall only permit authorize
Users having a business related reason access and use of the Source Code. 
  

	12.	PROVISIONS FOR CONTENT CATALOG 

 Upon
occurrence of any of the following events, Supplier shall provide AT&T with the Content Catalog for the Storefront 
  

	 	•	 	 Company ceases to provide Software Maintenance for such Software; 

 

	 	•	 	 Company ceases doing business for any reason; 

  

	 	•	 	 Company commits any act of bankruptcy within the meaning of the Federal, or any State Bankruptcy Act or if bankruptcy proceedings are instituted
against Company; or 

  

	 	•	 	 The relationship with Company terminates for any reason whatsoever. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 10

 AT&T Agreement No. 20100607.090.S.002 

 

  

	 	•	 	 Proceedings such as receivership, insolvency, reorganization, dissolution, liquidation or other similar proceedings are instituted by or against
Company. 

 Company agrees to take all reasonable efforts to ensure that the Content Catalog is up to date and is no older
than 7 days. Further, Company agrees to provide the content catalog in a format that is mutually agreed between Company and AT&T within 10 days of the request being made. “Content Catalog” shall mean the list of Content that AT&T
provides via the Storefront, including sufficient information to identify the individual digital Content products and correlate such Content product back to its relationship on the Storefront’s taxonomy and to Subscriber purchases past and
present. Provision of the Content Catalog to AT&T does not and will not confer on AT&T any rights to any of the Content listed therein. 
  

	13.	DISASTER RECOVERY 

 Within * * * of the
Service Exhibit Effective Date, the Parties agree to negotiate in good faith a Service-specific disaster recovery plan. 
  

	14.	LIMITATION OF LIABILITY 

 SUBJECT TO THE
EXCLUSIONS AND EXCEPTIONS OF SECTION 20 OF THE AGREEMENT, NUMBER 20100607.090.C THE MAXIMUM LIABILITY OF A PARTY FOR ALL CLAIMS ARISING UNDER THIS SERVICE EXHIBIT IN ANY CALENDAR YEAR SHALL BE * * *. 

 

	15.	SURVIVAL OF TERMS 

 All provisions of
this Service Exhibit that may reasonably be interpreted or construed as surviving termination of this Service Exhibit will survive such termination. 
  

	16.	PRIOR AGREEMENT 

 The Prior Agreement
will be superseded upon the Services Exhibit Effective Date, except that the current Service Levels, as amended, will continue to apply until Commercial Launch. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 11

 AT&T Agreement No. 20100607.090.S.002 

 

  
 IN WITNESS WHEREOF, authorized
representatives of the Parties have executed this Service Exhibit as of the Service Exhibit Effective Date. 
  

							
	MOTRICITY, INC.	 	AT&T SERVICES, INC.
		
	By:                           
                                         
                                         
       	 	By:                          
                                         
                                         
        
		
	Printed
Name:                                        
                                         
              	 	Printed Name: Tim Harden
		
	Title:                          
                                         
                                         
     	 	Title: President, Supply Chain and Fleet Operations
		
	Date:                           
                                         
                                         
    	 	Date:                          
                                         
                                         
    
		
		 	ON BEHALF OF ITSELF AND ITS AFFILIATES

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 12

 AT&T Agreement No. 20100607.090.S.002 

 

 SCHEDULE A 
 TO THE 
 SERVICE EXHIBIT NO. 1 

DEFINITIONS 

Definitions defined in the Agreement shall have the same meaning when used in this Service Exhibit, except that capitalized terms that are not defined in
the Agreement shall have their normal or common meaning, unless defined herein. The following definitions shall apply to this Service Exhibit. 
  

	 	a.	“Acceptance” or “Accepted”. AT&T will be deemed to have given its “Acceptance” or to have “Accepted” a Service when
the applicable test and acceptance procedures have been conducted pursuant to the Agreement, this Service Exhibit (to include the related Test Plan) or upon AT&T’s Default Acceptance. 

 

	 	b.	“Acceptance Certificate” is as defined in Section 1, definition B of the Agreement. 

 

	 	c.	“Application” means the software created by an AT&T Partner for use on a Device or Computer. 

 

	 	d.	“AT&T Partner” means the OEM and Developers. 

  

	 	e.	“Change Request” or “CR” means a written document used by the Parties to update Requirements and/or Specifications. 

 

	 	f.	“Capacity” means the raw disk space of the System (measured in bytes) that is available to support the Service (in whole or in part).

  

	 	g.	“Company’s Span of Control” or “Span of Control” means Company’s facilities physical infrastructure (including external power
sources), supporting network elements, web-to-the-Company network demarcation point, support services, hardware and software associated with the Service that is under Company’s control. This includes the System and its components for the
transmission and control, security of network and data, physical security, software and user data including backup data; all hardware and software used in connection with backing up data; and all Company employees and subcontractors participating in
the provisioning of the Service. Company’s Span of Control does not include the services and systems that are under the control of AT&T or its third party suppliers and service providers, including AT&T’s MMS Center and all other
elements of the AT&T network nor does it include functionality of feeds from providers of content not under a contractual relationship with Company. 

  

	 	h.	“Commercial Launch” means the successful cutover of the Storefront from Motricity’s Fuel platform to Motricity’s mCore Platform.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 13

 AT&T Agreement No. 20100607.090.S.002 

 

	 	i.	“Computer” means a non-mobile user device with an internet connection (typically a desktop or laptop) that is used to access the Social Network Service
(e.g. Windows PC, Macintosh, etc.) 

  

	 	j.	“Custom Product” is as defined in Section 1, definition L of the Agreement. 

 

	 	k.	“Deliver(ed) or Delivery.” “Deliver(ed)” or “Delivery” means Company’s turnover to AT&T of Service accompanied with an
Acceptance Certificate demonstrating that Company’s Service are in compliance with the applicable Service Level(s), Specifications and Acceptance Criteria. 

 

	 	l.	“Developer(s)” means an AT&T approved partner(s) responsible for developing software applications that will integrate with the AppCenter, under
separate contracts with AT&T for use with the Service. 

  

	 	m.	“Device” means the AT&T designated mobile device certified for use on the AT&T network. 

 

	 	n.	“Initial Term” is as defined in Section 5. 

  

	 	o.	“Managed Service” or “Service(s)” is as defined in Section 3.1. 

 

	 	p.	mCore is the trademark name given to the software platform the Company (Motricity) is using to support AT&T’s storefront requirements.

  

	 	q.	“Non-Performance Compensation” or “NPC” means the payment or credit received by AT&T where Company’s misses its performance
objectives as set forth within this Service Exhibit or schedules hereto. 

  

	 	r.	“Performance Requirements” are as defined in the Service Level Agreement. 

 

	 	s.	“Requests” are defined herein as questions related to development of the Application and/or the Company provided documentation.

  

	 	t.	“Requirement” means AT&T written requirements, specifications and descriptions for the AppCenter as may be updated by the Parties as part of the
iterative review process and documented via a Change Request. 

  

	 	u.	Salesforce is a commercially available web based product currently being used by Company to track trouble tickets filed by AT&T or AT&T authorized
vendors. 

  

	 	v.	“Service Level Agreement” or “SLA” means the agreement set out in Schedule C, that outlines the performance metrics,
obligations and remedies for the respective Company Service(s). 

  

	 	w.	“Service Request” is as defined within Schedule G. 

 

	 	x.	“Service Request Process” is as set forth within Schedule G. 

 

	 	y.	“Service Updates” means new releases, enhancements, features and/or functionality to the Software and/or the Service that is initiated by Company and
includes Maintenance Releases and Core Service Releases. 

  

	 	z.	“Software” means the software designed, developed, manufactured or provided by, or on behalf of, Company as part of the Managed Service.

  

	 	aa.	“Software Release Matrix” means a document created by Company that details the Software release schedule into each System environment showing the cycle
for bug resolution cut-off, configuration file inclusion cut-off, test time, release date, version number, environment, status of release, and Defects assigned to each release. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 14

 AT&T Agreement No. 20100607.090.S.002 

 

	 	bb.	“Specifications” means (i) Company’s applicable technical and functional Documentation, including any warranty statements, and
(ii) AT&T’s written requirements, documentation, specified in or attached to this Service Exhibit, an executed Service Exhibit, Statement of Work, Change Request or Purchase Order, etc. which shall control over any inconsistency with
Company’s Service specifications, technical and/or functional Documentation. 

  

	 	cc.	“Storefront” means the AT&T AppCenter where AT&T Subscribers can access digital content. 

 

	 	dd.	“System” means any or all platforms, gateways, external environments, databases, software, and API(s) provided by or on behalf of Company that supports
the AppCenter and Company’s Service. 

  

	 	ee.	“Term” is as defined in Section 5. 

  

	 	ff.	“Test Plan” is as defined in Section 1, definition MM of the Agreement. 

 

	 	gg.	“Third Party Site(s)” means a website(s) that is(are) external to AT&T or Company and interacts with the Service via an API or SMTP interface such
as Facebook, MySpace, etc 

  

	 	hh.	“Third Party Site Integration Service is as defined in Section 7.3. 

 

	 	ii.	“Statement(s) of Work” or “SOW” is as defined in Section 1, definition JJ of the Agreement. 

 

	 	jj.	“Wind-Down Period” is as defined within Section 6.4. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 15

 AT&T Agreement No. 20100607.090.S.002 

 

 SCHEDULE B 
 TO THE 
 SERVICE EXHIBIT NO.1 

PRICING AND PROFESSIONAL SERVICES 
 The following pricing rates and terms share shall apply to the AppCenter Managed Service. 
  

	1.	Pricing: 

 Pricing will consist of
the following: 
  

	 	1)	A * * * managed services fee for the term of the Service Exhibit as follows: 

 A * * * managed services fee structured as * * * for the period from * * * for on-going support of the Storefront platform. 
 A * * * managed services fee structured as * * * to the end of the contract provided Supplier fulfils its obligation to * * *. Failure to comply shall reduce the * * * fee to * * * in which
AT&T’s Widget requirements are not met. 
 After * * * AT&T may elect to reduce the * * * managed services fee by *
* * and terminate user experience management services set forth in Section 7.5. In addition, this * * * amount will be waived in any month in which Motricity fails to provide upsell configurations on a manual basis as required in
Section 7.6. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 16

 AT&T Agreement No. 20100607.090.S.002 

 

  
 SCHEDULE C

 TO THE 
 SERVICE EXHIBIT NO. 2 
 SERVICE LEVEL AGREEMENT 

SIR One Service 
 This
Service Level Agreement (“SLA”) defines the service level requirements between Company and AT&T for Company’s AppCenter Services. This document defines the requirements of Company for performance metrics, reporting, incident
management and change management. It lists the contact information for both companies. 
  

	1.	General Information 

  

	1.1.	Purpose 

 The purpose of this Service
Level Agreement (“SLA”) is to identify the levels of service that will be maintained by Company and to provide this information to operations personnel of both parties responsible for the monitoring and/or support of the Services.

  

	1.2.	Scope 

 This SLA describes the basic
level of service that will be provided by Company in its support of the delivery of the Services to AT&T that enables and/or supports the AppCenter. This SLA describes the requirements for the following: 

 

	 	a)	support and maintenance of all Company and third-party hardware and software for the Services 

 

	 	b)	7x24x365 support and response requirements for support calls; 

  

	 	c)	fixes, patches, and minor enhancements; 

  

	 	d)	new software releases that contain fixes to defects in production feature functionality; and 

 

	 	e)	resources to support acceptance testing, trouble shooting, and system upgrades. 

 This SLA also defines requirements for response (including email, telephone, remote, and on-site) and resolution timeframes related to Severity 1, Severity 2, and Severity 3 incidents, as well as
non-performance financial penalties which will be owed to AT&T for failures to meet certain obligations defined herein. 
 This SLA also
defines expectations relating to: 
  

	 	•	 	 Company and AT&T Responsibilities with respect to the Services 

 

	 	•	 	 Service Performance Objectives 

  

	 	•	 	 Incident Management 

  

	 	•	 	 Incident Reporting Process 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 17

 AT&T Agreement No. 20100607.090.S.002 

 

  

	 	•	 	 Operational Reports 

  

	 	•	 	 Change Control Management 

This SLA should be used as a reference for AT&T’s Network Operations and its contracted affiliates and Company in support of the Services. It
provides the framework for surveillance, isolation, analysis, and resolution of problems related to the Services. 
 AT&T acknowledges that
Company’s provision of its Service (including the availability of the System) may be impacted by the acts and/or omissions outside of Company’s “Span of Control” (defined below). To the extent Incidents arise during the Term for
reasons outside of Company’s Span of Control, Company shall not be liable for the Non Performance Compensation set forth within this SLA. 
  

	1.3.	Definitions 

 Unless defined herein, all
capitalized terms shall have the meanings set forth in the Agreement and Service Exhibit #2 
  

			
	 Term
	  	 Definition

	 Availability or

Service Availability
	  	 The percentage resulting from the calculation in Section 3.1 . Availability percentages shall be expressed to * * * decimal points
with the * * * decimal place rounded up or down to the nearest
 * * * of a percentage point.

		
	 Extended Business Hours
	  	Monday through Friday, * * * Eastern Time.
		
	 Down Time
	  	The number of minutes the System * * *.
		
	 Emergency

Maintenance
	  	Maintenance required outside the agreed-upon Scheduled Maintenance, or necessary within Scheduled Maintenance but not scheduled in advance pursuant to Section 7. Any downtime due
to Emergency Maintenance will be counted against Availability unless otherwise agreed in writing.
		
	 Hours of Operation
	  	24 hours a day, 7 days a week and 365 days a year.
		
	 Incident
	  	Any problem with the Information Service for which AT&T requests support in conformance with this SLA. Any impact, regardless of how minor, to AT&T customers will be
considered as an outage/incident and Incident Management Process will be initiated.
		
	 Incident

Management
 Process
	  	This facilitates incident management through the notification and escalation processes. This process alerts designated AT&T departments to Information Service-affecting
incidents and provides a method by which succeeding levels of technical expertise and related management are engaged in restoration activities.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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	 Term
	  	 Definition

	 Operational
	  	The Information Service or any component thereof is (i) functional and available to its intended end user in full accordance with its documentation and all applicable
specifications, and (ii) not experiencing any customer-impacting errors, defects or service-limiting issues outside of those that are noted in release notes for the production version which may be resolved in subsequent releases as mutually
agreed.
		
	 Resolution
	  	The permanent correction of the error, defect or condition giving rise to the Incident/outage.
		
	 Root Cause Analysis
	  	The process of identifying the core events that resulted in failure to meet performance requirements.
		
	 Scheduled Down Time
	  	 The number of minutes of Down Time incurred during Scheduled Maintenance. Any downtime

in * * *.

		
	 Scheduled Maintenance
	  	The number of minutes of maintenance that is scheduled in advance. Scheduled Down Time shall occur within the Scheduled Maintenance window. Any downtime outside of the
maintenance window * * *.
		
	 Service Impact Report

(“SIR”)
	  	 The severity level assigned to an Incident based on the Incident classifications defined in

Section 5.1 below. SIR reflects the degree of customer impact resulting from an incident, with an SIR 1 having the greatest impact and a SIR 3 having the
least.

		
	 Span of Control
	  	Company’s facilities physical infrastructure (including external power sources), supporting network elements, web-to-the-Company network demarcation point, support services,
hardware and software associated with the Service that is under Company’s control. This includes the System and its components for the transmission and control, security of network and data, physical security, software and user data including
backup data; all hardware and software used in connection with backing up data; and all Company employees and subcontractors participating in the provisioning of the Service. Company’s Span of Control does not include the services and systems
that are under the control of AT&T or its third party suppliers and service providers, including AT&T’s MMS Center and all other elements of the AT&T network nor does it include functionality of feeds from providers of content not
under a contractual relationship with Company.
		
	 Service
	  	Access and browsing via WAP, WEB and Client are each defined as a separate service
		
	 Degraded service
	  	Shall be defined as a major category or functionality within the service i.e. entire category missing or failing.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

			
	 Term
	  	 Definition

	 Technical Bridge
	  	A teleconference that brings together appropriate technical people and their immediate supervisors and managers to focus on isolating and resolving an Incident.
		
	 Executive Bridge
	  	A teleconference used by higher-level managers or executives who need to understand what has occurred, the progress made toward Incident Resolution and whether or not additional
resources are needed to resolve the Incident.
		
	 Title
	  	Content bearing one name and from one source. A single piece of content in multiple formats is one Title.
		
	 Total Time
	  	The total number of minutes in a given calendar month.
		
	 Trouble Ticket
	  	A numbered record that documents a significant event or Incident. The tracking document for an Incident or Scheduled Maintenance.
		
	 Trusted Content Provide
	  	 One who has an established relationship with Motricity as a Content provider and has undergone Motricity’s Trusted Content
Provider process, which includes:
  

•   Taking the Motricity prescribed training on Content onboarding, or

 
 •   Has been providing
Content for a period of 60 days or more and has met the detailed Content quality guidelines detailed in the trusted partner program.
  

A Trusted Content Provider undergoes less invasive testing of Content which has been submitted for launch. Motricity will continue to make reasonable
efforts to continue moving Content providers from untrusted to Trusted Content Provider status.

		
	 Unexcused Down Time
	  	Down Time that is outside of approved maintenance windows and within Company’s Span of Control.

 

	2.	Responsibilities and Services 

 This
Section 2 describes Company’s support responsibilities with respect to the Services and the corresponding responsibilities of AT&T. 
  

	2.1.	Company Responsibilities 

 Company will
provide day-to-day service operations, maintenance and administration in support of the Services that are within Company’s Span of Control, as described below. 
 It is the intention of Company to expeditiously remedy incidents that have been identified either internally by Company or AT&T. Corrective action by Company assumes that the incident is within its
Span of Control and AT&T has provided all relevant information, if available, to Company. See the section entitled Mandatory Information for Incident Reporting for required reporting information. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

  
 Company will pursue the resolution
of an incident with outside vendors provided Company has a contractual arrangement with the vendor. During the resolution period, Company will issue updates to AT&T pursuant to the severity of the incident, as described later in this SLA.

 Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is
outside of Company’s Span of Control. 
  

	2.2.	Company Carrier Care 

 The Company
Carrier Care Support Services team is an interface between AT&T’s Level 2 Support Group (AT&T’s non-customer facing group) and Company for support of services provided by Company. This arrangement provides AT&T with access to a
single point of contact for reporting incidents, receiving updates and escalation. Table 1 provides the Company Carrier Care hours of operation and contact information. A complete list of all contacts is also shown in Section9. These contacts are to
be contacted per the escalation procedures outlined in Section 5.1.5. 
  

			
	 Hours of Operation
	  	24 hours a day, 7 days a week and 365 days a year (7/24/365)
		
	 Contact Phone Number
	  	 * * * (toll-free)
 * * *
(local or International)

		
	 Email Address
	  	* * *@motricity.com

 Table 1, Company Carrier Care
Contact Information 
  

	2.2.1.	Company Support Services 

 The following list
identifies services that are offered by Company Support Services to AT&T: 
  

	 	•	 	 Telephone and email support for incident resolution 

  

	 	•	 	 Advisory Bulletins 

  

	 	•	 	 Notification of Scheduled Maintenance activities 

  

	 	•	 	 Reports for Severity 1 (SEV1) incidents including a Root Cause Analysis (RCA). Initial Reports are delivered within * * * with a complete report within
* * *. 

  

	 	•	 	 Reports for Severity 2 (Sev2) incidents. Resolution statements including a statement of the cause of the incident are delivered within * * *. * * *.

  

	 	•	 	 Reports for Severity 3 (Sev3) incidents. Resolution statements including a statement of the cause of the incident are delivered within * * *.

  

	2.3.	AT&T Responsibilities 

 AT&T will
provide support for Incident Management as detailed in Section 5. 
  

	3.	Performance Requirements 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

  

	3.1.	Monthly Availability Performance Requirement 

 Service Availability (SA) is the percentage of time the service is Operational excluding Scheduled Down Time and Down Time caused by events outside of Company’s Span of Control, computed as:

 Outage Time (OT) in minutes = * * * 
 Service Availability (%) = * * * 
 Availability percentages shall be expressed to * * *
decimal points with the * * * decimal place rounded up or down to the nearest * * * of a percentage point. The above calculations allow a * * *. 
 Company shall provide Service Availability of * * * reported at monthly intervals as described in Section 3.6 below. Service Availability will ramp to * * * of Commercial Launch as follows:

  

	 	•	 	 From date of Commercial Launch to 30 days after Commercial Launch – Service Availability target is * * *. 

 

	 	•	 	 From 31 Days to 60 days after Commercial Launch – Service Availability target is * * * 

 

	 	•	 	 From 61 Days to 90 days after Commercial Launch – Service Availability target is * * * 

 

	 	•	 	 On the 91st day after Commercial Launch, full Service Availability target is in effect. 

 

	3.2.	Service Latency 

 User requests for Services
shall be fulfilled in accordance with Table below for each calendar month. This includes delivery of all bytes of the response (content plus protocol overhead) that Company controls. 

 

									
	 	 	 Percentile 1
	 	 Latency Target 1
	 	 Percentile 2
	 	 Latency Target 2

	 WAP
	 	* * *	 	* * *	 	* * *	 	* * *
					
	 Web
	 	* * *	 	* * *	 	* * *	 	* * *
					
	 Client API
	 	* * *	 	* * *	 	* * *	 	* * *

 The above WAP targets are for the *
* *. The parties agree to review such latency targets from time to time, and at least annually, during the Term and to assess whether to add latency penalties. The parties will use, as available other carrier grade storefronts, revenue
comparisons, external third party reports and other competitive benchmarks to draw any conclusion and discuss mutually-agreed changes. These discussions will be guided by two overarching items: 

1) * * *.
 2) * * *. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

  
 These requirements are specific to
the portion of end to end latency incurred within the Company’s Span of Control and will be measured from the secure network nearest the Company border router. The design of latency monitoring infrastructure will ensure appropriate components
of the request and response are adequately measured. The implementation of latency monitoring infrastructure will include the deployment of a separate and specific server(s) for the purpose of monitoring and fault management. The latency introduced
by the Data network, the WAP Gateway and other elements of the AT&T Network are excluded from the latency measurements described above. 
  

	3.3.	Content Ingestion 

 Content from Trusted
Content Provider shall be on boarded, published and merchandised * * * up to a maximum of * * *. Content received after * * * Eastern Time will be deemed received the next business day. The * * *. 

 

	3.4.	Content Qualification, Review, and Merchandising 

 Motricity will test and have games, applications, videos, and themes launch-ready from Trusted Content Providers within 5 Business Days of the time they are submitted to Motricity by AT&T’s third
party review company (currently Magid). Testing occurs in accordance with the AT&T approved test plans. Once launch ready, the Content Ingestion requirements in Section 3.3 will apply. 

Bundled content (such as Funpacks) will be created and published within * * *. Bundles in excess of * * *. 

 

	3.5.	Expedited Addition/Removal of Content 

AT&T may request urgent removal of content or category due to loss of license, termination of an agreement with a Content Provider, sudden change of
pricing, litigation or any commercially reasonable reason which justifies urgency. Company shall perform this within two hours during Extended Business hours and within four hours outside of Extended Business Hours. 

AT&T may request urgent adding of content. Company shall perform this within * * *. 

 

	3.6.	Service Level Reporting 

 Company will
provide AT&T with reporting for Availability on a monthly basis. The reports are due by the * * * business day following the reporting period. These reports will include: 

 

	 	•	 	 Availability 

  

	 	•	 	 Latency 

  

	 	•	 	 Minutes of Scheduled Maintenance and any resulting Down Time 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 23

 AT&T Agreement No. 20100607.090.S.002 

 

  

	 	•	 	 Minutes of Emergency Maintenance and any resulting Down Time 

 

	 	•	 	 Total Down Time 

  

	 	•	 	 List of Incidents with date, start time, stop time, network element impacted. All tracked in a weekly call held by AT&T.

  

	 	•	 	 Capacity Analysis reports (quarterly) 

  

	 	•	 	 Non Performance Compensation-impacting reports (RCAs) will include estimated revenue impact data, and root cause . 

AT&T may continue to use Sitescope or a similar external tool to measure the Company’s performance. Company will cooperate with AT&T to
allow the proper access and connectivity such that AT&T’s external tools may be utilized 
  

	4.	Non-Performance and Chronic Failure 

  

	 	4.1.	Non-Performance 

 If
Availability falls below * * * at any point in time, AT&T may suspend AppCenter access until Availability is restored to * * *. 
  

	 	4.2.	Chronic Failure 

 If the
availability of the storefront is below * * * during the term of the Service Exhibit (“Chronic Failure”), AT&T may treat such occurrence as a Material Breach of the Service Exhibit and AT&T may terminate for cause as set forth
therein. 
 Alternatively, if Supplier fails to meet the availability target for * * *, then Supplier and AT&T will formally
initiate performance improvement plan in order to remedy the issue(s). 
  

	 	4.3.	Non-Performance Compensation – Service Availability 

 In the event of its failure to meet the performance metrics described in this Schedule C Service Level Agreement for the AppCenter Availability, Company agrees to pay amounts described in this Section as
liquidated damages sustained by AT&T (“AT&T Service Credits”). 
 Monthly AppCenter Availability Percentages.
For failures to meet the Service Availability Metric, Company shall pay AT&T as service credits * * * 
  

			
	 TOTAL MONTHLY DOWN TIME IN EXCESS OF SERVICE AVAILABILITY METRIC
	  	 * * * AMOUNT

	 First 60 minutes (1 hour) of penalty time
	  	* * *

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

			
	 TOTAL MONTHLY DOWN TIME IN EXCESS OF SERVICE AVAILABILITY METRIC
	  	 * * * AMOUNT

	Second 60 minutes (second hour) of penalty time	  	* * *
		
	 After 2 hours of penalty time
	  	* * *

 In no case shall the
total monthly penalty for all * * *. 
  

	 	4.4.	Service Credits Applicable to Supplier On-boarding of Content 

 In the event of Supplier’s failure to meet the performance metrics for the on-boarding of Content set forth in Sections 3.3, 3.4, and 3.5, Supplier agrees to pay amounts described in this Section as
liquidated damages sustained by AT&T (“AT&T Service Credits”). 
 For Content Ingestion, qualification, and
merchandising and catalog refreshes, the following SLA and associated NPC concessions will be granted during the 90 days following migration: 
  

	 	•	 	 From date of launch to 30 Days after launch – * * * 

 

	 	•	 	 From 31 Days to 60 Days after launch – * * * 

  

	 	•	 	 From 61 Days to 90 Days after launch –* * * 

  

	 	•	 	 On the 91st
Day after launch and beyond, * * * 

 In no
case shall the total monthly penalty for * * *. 
 Applies to single and bulk submissions. Applies in situations where the
failure is a result of a failure within Supplier’s Span of Control. 
  

	5.	Incident Management 

  

	5.1.	Incident Resolution Responsibilities 

All AT&T or Company identified incidents concerning failures of the Services will be reported to Company Carrier Care Support Services, pursuant to
the Reporting Process procedures outlined below. AT&T will assign a Severity Level per Table 4. If Company disagrees with the Severity assignment, both parties will negotiate in good faith after the resolution of the incident but all restoration
will proceed based upon AT&T’s initial Severity assignment. 
 Any reported incident that is caused by a failure that is outside
Company’s Span of Control and not directly related to its delivery of a subscriber service will be returned to AT&T with an appropriate explanation. Should Company determine that an incident being worked by Company Carrier Care Support
Services is within AT&T’s control, the incident will be closed and returned to AT&T for proper resolution. However, Company shall make reasonable efforts to support AT&T’s investigations to close

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 25

 AT&T Agreement No. 20100607.090.S.002 

 

 
on the incident or identify root cause even in situations where the event is beyond the Company’s Span of Control. 

 

	5.1.1.	AT&T Contact Information 

 In order for
Company Carrier Care to effectively resolve Incidents, it is necessary for Company to have an accurate list of AT&T’s designated key personnel. This information will be exchanged between the two parties and updated as changes warrant.
Example A shows the type of contact information required, showing the current contacts at the Effective Date. This data will be maintained and updated by the two parties outside of this SLA. 

 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	 Mobility National Operations Center (MNOC)
	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	* * *
				
	 MMS External Partner Ops
	  	8:00 am – 5:00 pm PT Monday – Friday	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	* * *
				
	 Change Management
	  	8:00 am – 5:00 pm PT Monday – Friday	  	Maintenance Notification – all maintenance	  	* * *

 Table 3, AT&T Contact Information 

 

	5.1.2.	AT&T Responsibilities 

 The following
section identifies the responsibilities of AT&T as it relates to this SLA. 
  

	5.1.2.1.	General Responsibilities 

  

	 	•	 	 Acts as the primary and direct contact with the User. 

 

	5.1.2.2.	Incident Responsibilities 

  

	 	•	 	 Creates a trouble ticket that clearly states the problem after gathering all pertinent information about the incident including name, User number, and
any other additional information that is important to resolution of the incident. 

  

	 	•	 	 Records any subsequent conversation with the User relative to the incident in the same trouble ticket. 

 

	 	•	 	 Coordinates its resolution within AT&T operational and technical environment and with Company or its designees. 

 

	 	•	 	 Manages communication within AT&T and directly with customers as needed. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 26

 AT&T Agreement No. 20100607.090.S.002 

 

  

	5.1.2.3.	Service Responsibilities 

  

	 	•	 	 Uses and understands all Company service features that are available to the User. 

 

	5.1.2.4.	Technical Responsibilities 

  

	 	•	 	 Understands and is knowledgeable with respect to functionality of supported handset models. 

 

	 	•	 	 Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. 

 

	 	•	 	 Understands and is knowledgeable with AT&T’s network operations and is capable of understanding and validating evidence of whether an incident
is internal to AT&T’s internal operations. 

  

	5.1.3.	Company Incident Handling and Updates 

 The
Company Carrier Care Support Services group of Company will coordinate incident isolation, testing and repair work within Company and all contracted third party systems that are within Company’s Span of Control. During the incident isolation
and troubleshooting process, Company Carrier Care Support Services will communicate incident resolution progress with AT&T based upon the times specified in Table 4. Additionally, Company Carrier Care Support Services will proactively inform
AT&T when an issue or condition arises that may cause potential system anomalies and be a potential source for the creation trouble tickets. 
  

							
	 Company Incident Level
	  	 Description
	  	 Update Method
	  	 Update Objectives

	 Severity 1

(Sev1)
 AT&T SIR1
	  	 Severity 1 problems are conditions that render the service inoperative and the inability to use the service has a critical effect on
operations. The condition is generally characterized by complete system failure and requires immediate restoration. Examples of this incident level being attained include:

 
 •   A complete outage
of critical service(s)
  

•   Loss of service or functionality feature that affects * * *

 
 •   A recurring
anomaly
	  	Email and phone	  	 First response within * * *
  

Update on the Technical Bridge within * * *.
  

First formal email update within * * *.
  

Subsequent updates * * *, or upon change in status.
  

Company will update AT&T with the information outlined in Example A.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

							
	 Company Incident Level
	  	 Description
	  	 Update Method
	  	 Update Objectives

		  	 impacting critical service(s).
  

•   Inability to provision a service.

 
 •   A security issue
which exposes a customer’s personal information to inappropriate parties
	  		  	
				
	 Severity 2

(Sev2)
 AT&T SIR2
	  	 Severity 2 problems are conditions under which the service is partially inoperative, but is still usable. The inoperative portion of
the service restricts operations but has a less critical effect than a Severity 1 condition. Examples of this incident level being attained include:
  

•   Loss of service and/or functionality that affects * * *.

 
 •   Loss of the ability
to utilize some aspect of product features or functionality.
  
 •   Revenue from premium content not immediately affected.
	  	Email or phone	  	 First response within * * * .
  

First update within * * *.
  
 Subsequent updates every * * *, or upon change in status.
  
 Company will update AT&T with the information outlined in Example A

				
	 Severity 3

(Sev3)
 AT&T SIR3
	  	 Severity 3 problems are generally non-service affecting conditions under which the service is usable and either has no material
effect on operations or has very limited affect on operations. The condition is not critical to overall operations, and does not severely restrict such operations. Examples of this incident level being attained include:

 
 •   A minor degradation
of the service that affects * * *.
  

•   Non-service impacting intermittent system faults.

 
 •   Loss of resources /
capacity
	  	Email	  	 First response within * * *
  

First update within * * *.
  
 Subsequent updates * * * or as agreed between the two parties.
  
 Company will update AT&T with the information outlined in Example A.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

							
	 Company Incident Level
	  	 Description
	  	 Update Method
	  	 Update Objectives

		  	 / traffic measurement function.
  

•   Loss of reporting functionality.

 
 •   Invalid measurement
data.
  

•   Delay of delivery triggers such as WAP Push.
	  		  	

 Table 4, Incident Handling Notification Timetable 

 

	5.1.4.	Technical Bridge and Technical Control Bridge 

During the resolution of a service affecting incident, AT&T may establish a Technical Bridge and/or a Technical Control Bridge for any Incident.
Company shall join the Technical Bridge upon * * * notice from AT&T for Severity 1 issues as noted in Table 5 below. These bridges are used for NOC-to-NOC communication, troubleshooting, triage and escalation. Unless otherwise notified by
AT&T, a Technical Bridge or Technical Control Bridge will be established as follows: 
  

							
	 Action
	  	 Sev 1
	  	 Sev 2
	  	 Sev 3

	Technical Bridge	  	* * * when reasonably possible)	  	* * * (or sooner upon request from AT&T)	  	* * * (or sooner upon request from AT&T)
				
	Technical Control Bridge	  	* * *	  	* * *	  	N/A

 Table 5, Timelines for Technical and Technical
Control Bridges 
  

	5.1.5.	Escalation Procedures 

  

	5.1.5.1.	Company Internal Escalation 

Escalation procedures are in place at Company to manage the resolution of incidents when they occur. If a Severity 1 (Sev1) incident is not resolved
within * * * of when Company was made aware of the problem, the incident will be escalated within Company to the dedicated Manager of Service Operations, who will drive escalation and resolution of the incident within Company’s Operations and
Engineering groups, and ensure that AT&T is kept updated with the incident resolution process. The appropriate Business Development person will also be informed of the occurrence and status of any Sev1 incident. 

If the Sev1 incident has not been resolved by the Company & AT&T NOC teams within * * *, the Director of Commercial Operations will become
directly involved with driving the incident to resolution and 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 29

 AT&T Agreement No. 20100607.090.S.002 

 

 
communicating with the appropriate AT&T personnel. The status of the incident will also be communicated to senior management within Company. 

If a Sev1 incident exceeds 1 hour, Motricity’s Vice President of Operations shall be made aware of the situation and receive regular status updates
and become directly involved with driving the incident to resolution. 
  

	5.1.5.2.	AT&T Escalation to Company 

In the event that Company does not respond to AT&T within the times shown in Table 4, AT&T can request that the incident be escalated to the next
level, based on the contact information shared between the two companies (see Appendix A for a list of names that are current as of time of the Effective Date). All escalation requests must be initiated through the 7x24 contact information provided
in Table 1, and not to the individual directly. Only in the event that the 7x24 representative does not escalate within * * * of AT&T’s request, should the appropriate Company individual be contacted directly. AT&T must verify that
escalation has not taken place prior to calling any Company employee directly. 
 For the purposes of clarification, Table 6 provides escalation
timelines for Severity 1 and 2 incidents, based on time after the incident was reported. Severity 3 incidents seldom require escalation but in the event that AT&T believes that Company is not addressing the incident in a timely manner, the
parties can mutually agree to elevate the priority of the incident, and treat it as a Severity 2 incident. 
  

							
	 Escalation Level
	  	 Escalation Contact
	    	 Severity 1
	  	 Severity 2

	 Level 1
	  	Carrier Specialist	    	* * *	  	* * *
				
	 Level 2
	  	Manager – Service Operations	    	* * *	  	* * *
				
	 Level 3
	  	Director – Commercial Operations	    	* * *	  	* * *

 Table 6, Escalation Timetable 

 

	5.1.5.3.	Additional Escalation Information 

Company and AT&T will ensure that any additional processes that are required to ensure the smooth escalation of incidents within each organization
are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both parties. 
 Company and AT&T will exchange the names and contact information of the personnel who need to be kept informed of progress during the escalation process in Appendix A. Both parties are responsible for
ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be updated and kept current as part of this SLA, but will need to be maintained separately by the two parties outside of this SLA.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

  
  

	5.2.	AT&T Handsets for Incident and Problem Management 

 In order for Company to provide the most effective level of support, AT&T agrees to provide Company with two (2) testing units for each device type specifically for supporting Incident and
Problem Management. AT&T will assist Company as needed to obtain the most current versions of handsets and firmware no less than 30 days prior to launch. 
  

	5.3.	Incident Reporting Process 

  

	5.3.1.	Communicating Incidents 

 AT&T will
communicate incidents to Company in the following manner: 
  

	 	•	 	 Phone call to Company SOC or sends a trouble ticket to Company via email using the email address of * * *@motricity.com.

  

	 	•	 	 Company sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Information” below),
unless otherwise agreed between Company and AT&T. 

  

	 	•	 	 Company will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.

  

	5.3.2.	Information for Incident Reporting 

 For each
AT&T originated incident, AT&T will make best effort to provide as much information to Company that will facilitate timely problem determination and resolution. Upon notification of the incidents, the required information will be verified.
When Company has received sufficient information, Company will begin resolving the incident and provide feedback to AT&T as described above in Section 5.1 Communicating Incidents. 
 AT&T will use best efforts to provide Company the following information via email for all reported incidents as required: 

 

	 	•	 	 Reference number assigned by AT&T. 

  

	 	•	 	 Company Service being used. 

  

	 	•	 	 Phone Number 

  

	 	•	 	 Time and date of the transaction in question. 

  

	 	•	 	 Description of the incident. 

  

	 	•	 	 Severity of the incident or problem. 

  

	 	•	 	 List of specific steps to reproduce the problem if possible 

 

	 	•	 	 List of those actions taken by AT&T to verify the problem and that AT&T has attempted to resolve the incident. 

 

	 	•	 	 Other comments to provide additional information as needed. 

 

	6.	Company Reports 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 31

 AT&T Agreement No. 20100607.090.S.002 

 

  

	6.1.	RCA Reports 

 The purpose of the RCA
Report is to outline the known information regarding the incident and possible root causes and to summarize the incident resolution timeline. If known, it will also identify corrective actions to prevent its reoccurrence. Company will create a RCA
Report and provide such report to AT&T per Section 2.2.1. 
  

	7.	Change Control Management (CCM) 

  

	7.1.	Scheduled Maintenance by Company 

Company will ensure that any Scheduled Maintenance events under its Span of Control will be executed in a well-coordinated manner. Proper execution
includes notification to AT&T by Company Carrier Care Support Services. The AppCenter service resides in a shared environment and as such, change activity impacts multiple Motricity customers. 

 

	7.1.1.	Service Interruptions and Advanced Notification Requirements 

 Company will endeavor to provide AT&T with * * * advance notice (via email) of all Scheduled Maintenance activities resulting or potentially resulting in service interruptions that will have a direct
impact on the Services unless otherwise mutually agreed by the parties. Company may perform Scheduled Maintenance on less than * * * notice with AT&T’s consent. Company may assume that AT&T accepts the Scheduled Maintenance unless
Company is advised via email within * * * prior to the time of the planned event. 
 Unless otherwise arranged, Company will perform Scheduled
Maintenance from * * * (the “AT&T Maintenance Window”) or as otherwise communicated between the two parties. Notwithstanding the foregoing, upon AT&T’s sole discretion, the AT&T Maintenance Window may be extended to allow
for maintenance, testing and/or validation of the Services that falls outside of the AT&T Maintenance Window 
 Company shall not to exceed
* * * to maintain the infrastructure within Company’s Span of Control other than AT&T requested activities, unless otherwise agreed by the parties. 
  

	7.1.2.	Communications Related to Scheduled Maintenance 

Company notification of Scheduled Maintenance will be communicated to AT&T through use of the Maintenance Request Worksheet shown in Example B.
Company will provide official notification to AT&T of the start and end of a Scheduled Maintenance activity via email to the contacts identified in Section 5.1.1. During all Scheduled Maintenance activities, AT&T will establish a
technical bridge for real time communication of status and progress, and Company will participate in that technical bridge unless otherwise agreed by both parties. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 32

 AT&T Agreement No. 20100607.090.S.002 

 

  

	7.1.3.	Canceling Planned Service Interruptions 

 In the
event of an AT&T need, AT&T may contact Company on and request to cancel the Scheduled Maintenance. Motricity will accommodate the request unless the service interruption and associated changes are critical to other Company customers
operating on the shared environment. Company may not be able to cancel a service interruption if AT&T does not provide notice at least * * * prior to the scheduled start time of the maintenance window. Any notification of cancellation must come
directly from either an Operations Manager or AT&T Team Leader via voice notification by calling * * * for local or International calls), with a follow-up email that should be sent to: 

* * *@motricity.com 
  

	7.1.4.	Restrictions Associated with AT&T’s Cancellation 

 In the event that AT&T cancels a maintenance activity planned by Company, as defined in Section 7.1.1 above, and the parties are unable to mutually agree on an alternative schedule, Company will
not be held to the SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation must be directly attributable to the postponed maintenance activities.

 If an alternative schedule is agreed upon, but a failure occurs between the originally approved maintenance window and the rescheduled
maintenance window, Company will not be held to the SLA services measures for that related outage and/or degradation. 
  

	7.1.5.	Planned Service Interruptions by AT&T 

AT&T will provide Company with advance notice (via email to * * *@motricity.com) of all planned maintenance activities requiring support from
Company. AT&T will make every effort to provide five (5) business days advance notice and will provide at a minimum two (2) business days advance notice of such activities. Such planned activities will exclude changes to Company
software and/or configurations as these would require additional notice 
  

	7.1.6.	Unplanned Service Interruptions by AT&T 

AT&T will notify Company of any unplanned service interruptions via email to Company Carrier Care as quickly as is reasonably possible for AT&T.

 Company will make all reasonable efforts to support AT&T in resolving the issue. Company may charge its standard professional services
fees for such efforts. 
  

	7.1.7.	Splash Page During Maintenance 

 The parties
will cooperate to display a “splash page” during any Scheduled or Emergency Maintenance that would otherwise result in a TCP timeout from a WAP Gateway and other mutually agreed required maintenance activities requiring customer requests
to be blocked whenever reasonably technically feasible. Such a page will be presented to users of both the wired and wireless web access points, to inform them of temporary unavailability of the Services. Service of the splash page does not
constitute availability, but is categorized as either Scheduled Maintenance or an unscheduled service interruption (in 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
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 AT&T Agreement No. 20100607.090.S.002 

 

 
accordance with Section 7.1). AT&T will provide the static WML/xHTML content to be displayed in the “splash page”. 

 

	7.1.6	Holiday Network Freeze 

 Except for critical
activities, including critical impact on other Company customers operating in the shared environment, Company shall not conduct any maintenance activities that could impact AT&T’s services during AT&T’s holiday network freeze
period, targeted to be the period on or about * * *. 
 Additionally, except for critical activities, including critical impact on other Company
customers operating in the shared environment,, Company shall not conduct any maintenance activities which could impact AT&T’s services during other holiday maintenance freeze periods (e.g. Halloween) or AT&T branded campaign
maintenance freeze periods (e.g. American Idol text voting shows). AT&T will make best effort to notify Company at least * * *. 
  

	7.1.7	Emergency Maintenance 

 Should Company require
Emergency Maintenance, Company shall contact AT&T immediately. Any Down Time resulting from Emergency Maintenance shall be included as Down Time in the Availability calculation and reports. 

 

	7.1.8	Changes to Shared Environments. Supplier may institute changes and maintenance activities that are not reasonably expected to negatively impact the Services. AT&T
shall be provided with advance notice of such activities on the same timelines as a scheduled maintenance would require. 

  

	7.1.9	Capacity Planning If system volume is expected to exceed the levels set forth in Section 7.12 of the Service Exhibit, AT&T shall provide a forecast or other
notice of the volume increase. In the absence of a notice or forecast, and except as provided in the following paragraph, Company will not be subject to capacity-related penalties. 

Company will use an average of * * *. Maximum utilization will not exceed * * *. Once an average of * * * sustained utilization trigger is reached or if
the 70% trigger is reached more than * * *, whichever is the shorter of the two. 
  

	8.	Business Continuity 

 The
Company shall deliver to AT&T a Summary Business Continuity Plan and full Disaster Recovery (IT) Plan. 
 The Company shall
have in place redundant hardware and failover capability. The Company will have daily data backup & weekly offsite storage in place. 
 Business Continuity Testing 
 Company must annually demonstrate its ability
to recover from a disaster in order to continue to meets its service performance and availability metrics by conducting annual internal testing of its ability to conform to its current Business Continuity and / or Disaster Recovery Plan. Company
shall conduct annual internal testing and provide AT&T the results of such testing. 
 Company agrees to participate in
AT&T business continuity exercises designed to test the 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 34

 AT&T Agreement No. 20100607.090.S.002 

 

 
effectiveness of communication, business process, and IT recovery systems, including the availability of Company to participate in a phone conference tabletop exercise which will demonstrate the
ability of Company to communicate with AT&T during an incident, and provide feedback on internal plan activities and improvements. Upon reasonable request by AT&T in connection with such exercises, Company will use reasonable efforts to
obtain the participation of any of its third party suppliers in such phone conference tabletop exercise to the extent such suppliers are materially responsible for actions under Company’s current Business Continuity and / or Disaster Recovery
Plan. There are and will be no requirements in such exercises for Company equipment or actual mobilization of plan activities. Company will be given (60) day’s written notice of AT&T test requirements for such exercises, and such
participation shall not exceed two (2) three (3) hour exercises per year. AT&T tests will in no way be considered a Company internal test. 
  

	9.	Contacts and Hours of Operation 

 The
following Contacts information may be updated and republished anytime by either party upon written notice to the other. Changes will not be maintained within this SLA document. Please notify AT&T of changes at: * * *. 

 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	 Emerging Application NOC (EAN)
	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance Tier 1 and Tier 2 Support	  	* * *
				
	 Mobility External Partner Management
	  	8:00 am – 5:00 pm PT Monday – Friday	  	Incident Root Cause Analysis, Performance Reports	  	* * *
				
	 Mobility Change Management
	  	8:00 am – 5:00 pm PT Monday – Friday	  	Maintenance Notification
– all maintenance	  	* * *

  

									
	 Company
	 	Hours of Operation	 	 	 Role
	 	 Phone/Email

	 Reporting Administrator
	 				 	Submits Service Level Reports and Root Cause Analysis	 	

  

			
	 	  	 Company Service Level Agreement - Product Manager Contact Information

	 Attention:
	  	 * * *

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 35

 AT&T Agreement No. 20100607.090.S.002 

 

			
		
	 Title:
	  	Service Level Manager
		
	 Address:
	  	601 108th Ave. NE, Suite 800
		
	 City, State Zip
	  	Bellevue, WA 98004
		
	 E-mail Address:
	  	* * *
		
	 Phone Number:
	  	* * *
		
	 Fax Number:
	  	425-957-6201

 Company Escalation list

 Motricity Customer Care Contact Information 
  

			
	
	 Primary Contact (Single Point of Contact) 24 X 7

		
	 Contact Name
	  	Service Operations Center (SOC) / Carrier Care
		
	 Title
	  	N/A
		
	 Phone
	  	* * *
		
	 Email
	  	* * *@Motricity.com
		
	 Level 1 Escalation
	  	
		
	 Contact Name
	  	* * *
		
	 Title
	  	Manager, Service Operations
		
	 Phone
	  	* * *- Mobile
		
	 Email
	  	* * *@Motricity.com
		
	 Level 2 Escalation
	  	
		
	 Contact Name
	  	* * *
		
	 Title
	  	Director, Commercial Operations
		
	 Phone
	  	* * * - Mobile

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 36

 AT&T Agreement No. 20100607.090.S.002 

 

			
		
	 Email
	  	* * *@Motricity.com
		
	 Level 3 Escalation
	  	
		
	 Contact Name
	  	* * *
		
	 Title
	  	Vice President, Managed Services
		
	 Phone
	  	* * * - Mobile
		
	 Email
	  	* * *@motricity.com

 Engineering
contact:             
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 37

 AT&T Agreement No. 20100607.090.S.002 

 

  
 EXAMPLE A

 The following examples are provided as a template to use for Incident Notification (“Examples A”), Root
Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). 
 When communicating
with AT&T, please include in the Subject field of the email, one of the following: 
  

	 	1.	Outage <Initial/Update/Final> and <partner name> and <name of service> 

 

	 	2.	Emergency Maintenance <partner name> and <name of service and node> 

 

	 	3.	Planned Maintenance <partner name> and <name of service and node> 

 Example A: Incident Notification or Trouble Ticket (send to: * * *) 
  

	 	1.	Title of Incident 

  

	 	2.	Brief Description of Incident 

  

	 	a.	Should include scope (AT&T service impacted) 

  

	 	3.	Start Date and Time 

  

	 	4.	Information Service Resolution Date and Time 

  

	 	5.	Duration of Outage 

  

	 	a.	Provided at time of restoration 

  

	 	6.	AT&T Information Service Impact 

  

	 	a.	Impact to AT&T End Customer 

  

	 	7.	Partner Ticket Number 

  

	 	8.	Partner Severity Level 

  

	 	a.	Based on quantified Information Service impact 

  

	 	9.	Technical Action Take to Correct Incident 

  

	 	a.	Steps taken to restore Information Service 

  

	 	10.	Initial Root Cause 

  

	 	a.	Suspect root cause (brief) 

  

	 	b.	Formal RCA for SIR 1 or chronic issues of lower severity 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 38

 AT&T Agreement No. 20100607.090.S.002 

 

  
 EXAMPLE B

 The following examples are provided as a template to use for Incident Notification (“Examples A”), Root
Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). 
 Example B: Root
Cause Analysis (RCA) Worksheet (send to: * * *) 
  

	 	1.	Executive Summary 

  

	 	a.	Short description 

  

	 	b.	Root Cause statement 

  

	 	c.	Corrective Action 

  

	 	2.	Detailed Summary 

  

	 	a.	Outage duration 

  

	 	b.	Date 

  

	 	c.	Start 

  

	 	d.	Events / Timeline 

  

	 	e.	Stop 

  

	 	f.	Information Service Affected (AT&T) 

  

	 	g.	Impact Assessment (AT&T) 

  

	 	h.	Information Service Impact (customers affected / percentage affected) 

  

	 	i.	Customer Impact (customers affected / percentage affected) 

  

	 	j.	Root Cause 

  

	 	k.	Extenders 

  

	 	l.	Process breakdown 

  

	 	m.	Proactive / reactive problem recognition and analysis 

  

	 	n.	Improvement Action 

  

	 	o.	Resolution 

  

	 	p.	Short term actions and timelines 

  

	 	q.	Long term actions and timelines 

  

	 	r.	Lessons learned 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 39

 AT&T Agreement No. 20100607.090.S.002 

 

  
 EXAMPLE C

 The following examples are provided as a template to use for Incident Notification (“Examples A”), Root
Cause Analysis (“Examples B”) and Maintenance Requests (“Examples C”). 
 Example C:
Maintenance Request Worksheet (send to: * * *) 
  

	 	1.	Title of Maintenance 

  

	 	2.	Brief Description of Maintenance 

  

	 	a.	Scope and full description 

  

	 	b.	AT&T service 

  

	 	c.	AT&T Network element that will be effected 

  

	 	3.	Maintenance Start Date & Time 

  

	 	4.	Maintenance End Date & Time 

  

	 	5.	AT&T Service Impact 

  

	 	a.	Impact to AT&T internal & external customers 

  

	 	b.	Explanation of Information Service unavailability 

  

	 	6.	Information Service Impact Assessment (within the scheduled window) 

 

	 	a.	Duration in minutes 

  

	 	b.	Estimated start/end time of AT&T service impact 

  

	 	7.	Risk Assessment 

  

	 	8.	Rollback Plan (Description) 

  

	 	9.	Pre-Implementation Tests Plan (Description) 

  

	 	10.	Post-Implementation Service Validation Plan (Description) 

  

	 	11.	Partner Maintenance Request Number 

  

	 	12.	Point of Contact 

  

	 	a.	Name, telephone numbers 

  

	 	13.	Maintenance Install Team 

  

	 	14.	Update Schedule 

  

	 	a.	Cancellation of Maintenance – as soon as possible 

  

	 	b.	Start of Maintenance Window 

  

	 	c.	Notify when Down Time begins 

  

	 	d.	Notify when Information Service is restored (Down Time ends) 

  

	 	e.	Notify of Problem 

  

	 	f.	Maintenance runs outside window 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 40

 AT&T Agreement No. 20100607.090.S.002 

 

 SCHEDULE E 
 TO THE 
 SERVICE EXHIBIT 

DAILY CONTENT MANAGEMENT REQUIREMENTS 
  

	1.	Application and Developer Support Services 

 The Partner Management System facilitates the ongoing interaction between third party Content providers and AT&T for the submission, testing and deployment of Content through a Web Based AT&T
Partner Extranet and an XML API. The Partner Management system provides interfaces for developers to manage their accounts with AT&T, as well as the Content that developers have submitted or are submitting for distribution. This includes Content
submission, account updates, and Content administration. The Partner Management System also provides the tools necessary for the company Content & Developer Services team to manage the developers and their Content submissions. 

The main functions of the AT&T Partner Extranet are: 
  

	 	•	 	 * * * 

  

	2.	Content Qualification and Content Management 

 The Content Management System provides the tools necessary to review, package, market, and publish Content for Subscribers. Company’s Content and Developer Services team provides the services that
utilize the Content Management System. 
 The main features of the Content Management System are: 

 

	 	•	 	 * * * 

  

	3.	Storefront Content Provisioning 

 The
Provisioning System provides the link between Subscribers and Content, enabling the targeted, streamlined discovery, sale, and delivery of Content through end user interfaces. The Provisioning System includes all Subscriber portal interfaces, all
billing integration, all point of sale functions, all user reporting, and all other functions associated with Subscribers or Subscriber transactions. 
 mCore’s Provisioning System includes: 
  

	 	•	 	 * * * 

  

	4.	Content Partner On Boarding 

 The process
to board new Content Providers must be completed before content ingestion can begin. In the case where multiple content providers need to be onboarded simultaneously Motricity will work with AT&T to determine prioritization. The steps and
timeframes are 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 41

 AT&T Agreement No. 20100607.090.S.002 

 

 
outlined below are and do not include any time spent waiting on responses or redeliveries from Content Provider. 
  

	 	•	 	 * * * 

  

	5.	Expedited Content Ingestion 

 Company
will provide the option for AT&T to be able to identify and accelerate the onboarding of content for ingestion and publication beyond the published timelines to * * *. 

 

	6.	Expedited Taxonomy Updates 

 Company
shall respond to requests from AT&T for adjustments to taxonomy and placement of products on the deck within * * *. 
  

	7.	Promotional Campaign or Adjustments 

Company shall provide AT&T the ability to adjust promotional items on the front/home page or on headers or foots of pages on the site as applicable,
and shall perform * * *. 
  

	8.	General Content Refreshes 

 Company shall
perform general content refreshes of available content on the storefront on a daily basis. This applies to (but is not limited to) the Top Sellers, Featured Picks, New Releases and Dynamic categories located within the storefront. A full content
refresh shall be performed by Company * * *. A content overhaul shall be performed at AT&T’s request * * *. 
  

	9.	Executive Checkpoint Meetings 

 At
AT&T’s discretion, Company shall support a monthly meeting between Company and AT&T senior executives to discuss status of mCore in production and ongoing progress with releases and any other work related to the storefront. 

 

	10.	“MCORE” Gauge 

 Modeled after
the previously supplied “FUEL Gauge” report, Company shall provide the equivalent report to AT&T on * * *. 
  

	11.	Widget Support Requirement 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 42

 AT&T Agreement No. 20100607.090.S.002 

 

  
 Supplier shall fulfill its
obligation to support AT&T Widget requirements which specify support for designated types of Widgets, including, but not limited to, * * * and against established SLA on boarding times * * *. Motricity will provide * * *. 

 

	12.	Salesforce (Trouble) Ticket Response Time 

Trouble ticketing system utilized by AT&T to report, update and track issues found with the Company’s platform or Content Providers supplying
Company. High Urgency Issues shall be responded to within one Business Day Medium Urgency issues shall be responded to in less than two business days. Low Urgency Issues shall be less than 3 business days. Urgency of issues shall be identified via
the available field within the trouble ticketing software. 
  

	13.	Subscription Tracking and True Up 

Company shall audit their records compared to * * * every week with respect to Subscription product ownership for the * * *. If no major deviations are
found, they will reduce the audit to monthly moving forward. 
 Should an audit reveal a deviation between * * * and Company records larger than
* * *, they will execute on a re-sync effort. This procedure shall become a monthly exercise should deviations continue in the same or higher percentage moving forward. 

 

	14.	Search Engine Management 

 Motricity
shall provide support related to the daily upkeep and maintenance of the search functionalities from a customer experience perspective. These include, but are not limited to, tasks around general management and refreshing of the search database,
updates as they apply with new content, new CPs, handsets or content types. Also, any aliasing efforts requested of Marketing as well as DYM (Did You Mean?) functionality. 

 

	15.	Support of Weekly Marketing Merchandising Meetings 

 Motricity shall provide an appropriate resource to participate in the weekly merchandising meetings held by AT&T Marketing to discuss and move forward on Recommendations and Product Metrics work.

  

	16.	Additional Support 

 Reporting
– Beyond the standard reporting already routinely provided by Supplier to AT&T (e.g. * * *), Supplier agrees to provide * * *. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 43

 AT&T Agreement No. 20100607.090.S.002 

 

 Flash Banner Support – Supplier agrees to provide support to * * *. 

Merchandising Promotions – Supplier agrees to support promotions submitted by AT&T. AT&T agrees to work collaboratively with Supplier
in the planning of these promotions, in order to accommodate appropriate resourcing by Supplier to support these promotions. 
 * * * –
Motricity agrees to support a feed to AT&T’s supplier * * * in order to maintain report continuity in the transition. 
 * * * –
Motricity agrees to continue powering * * * as the click-path reporting mechanism for the storefront and ensure continuity of service. 

Changed Content Listings - AT&T may change the order of the content listing within search * * *. (This is the static Results listing below
direct answers). 
 RBT Playlists—Motricity will set up * * *. 
 Motricity will provide up to * * *. 
  

	17.	Network / Architecture Diagram 

 Company
shall provide to AT&T a network / architecture diagram to include connectivity details to AT&T’s network as well as Company configurations. 
  

	18.	Trouble Shooting Guide 

 Company will
agree to provide a trouble shooting guide to AT&T for all applications * * *. 
  

	19.	Training Session 

 Company will agree to
provide training sessions to AT&T for all applications. Training will include trouble shooting practices and network / architecture diagram and will be on a schedule and scope to be agreed by the parties. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 44

 AT&T Agreement No. 20100607.090.S.002 

 

  
 SCHEDULE G 

TO THE 
 SERVICE
EXHIBIT NO. 1 
 SERVICE REQUEST PROCESS 

Service Request Process 
  

 
 by and between 

AT&T and Company 
  

 
 July 2008 

Prepared by AT&T Mobility 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 45

 AT&T Agreement No. 20100607.090.S.002 

 

  
 Scope of the Service Request
Process 
 The service request process will be used by the Parties to manage AT&T requests to Company for updates and/or enhancements to
existing Service (“Service Request”) and for AT&T management to approve such Service Requests with an understanding of Level of Effort applicable to the Service Request. 
 The Parties acknowledge and agree that AT&T will not be charged additional fees for Service Requests wherein the Level of Effort does not justify the application of such fees (i.e. Level of Efforts
classified as “low” under Section 2(F) of the Service Request Form.) 
  

			
	 Service Request
	 	 Service Request Effective Date

		 	
		 	
		 	
		 	
		 	
		 	

 Service Request Process 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 46

 AT&T Agreement No. 20100607.090.S.002 

 

  
 Submission of a Service Request

 AT&T identifies the need to update and/or enhance the Service to Sr. Account Executive (AE) or his/her designee. 

Within two (2) business days of the AE receiving AT&T’s request for Service, Company will open a Service Request and complete
Section 1 of the Service Request Form, based on initial information obtained from AT&T and submits it to the AT&T Sr. Product Manager (“PM”), or his/her designee to ensure alignment on the Service Request description and
impact statements contained within Section 1. 
 Once AT&T reviews and approves Section 1, the Service Request Form is returned to
the Company’s AE for completion. Within no more than ten (10) business days, Company will assess the Level of Effort of the Service Request in terms of technical requirements, resources, timelines and cost (if any) and provide the
completed Service Request Form to AT&T. 
 AT&T will review the Service Request and respond back to Company with an approval,
disapproval or request for clarification. Any disapproval of Service Requests will need to be explained within the Service Request Form to be returned to Company’s AE. 
 For Service Requests that are approved by the AT&T PM, additional approvals will be obtained from AT&T’s upper management (Director level or higher) as necessary, based on the overall
assessment and importance of the Service Request. 
 Upon Company’s receipt of an approved Service Request Form from AT&T,
Company’s AE will work with AT&T PM to create a Statement of Work to implement the Service Request. For convenience the Parties could bundle multiple Service Requests into a single Statement of Work. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the SEC.

 PROPRIETARY INFORMATION 
 The information contained in this Agreement is not for use or disclosure outside AT&T, Company, their Affiliates and their third party representatives, except under written agreement by the
contracting Parties. 

  
 Page 47

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