Document:

Confidentiality and Non-Competition Agreement with Yinhu Zhang

 Exhibit 10.43 
 Asiainfo Technologies (China) Limited 
 Confidentiality and Non-Competition Agreement

 Party A: Name: AsiaInfo Technologies (China) Limited 
 Address: Zhongdian Information Tower, No.6 Zhongguancun South Street, Haidian 
 District, Beijing, P.R.China 
 Legal representative: Steve Zhang 
 Party B: Name: Yinhu Zhang 
 Address: 
 ID card No.: 
 Party A and Party B mutually recognize that Party B may have access to or become aware of the trade secrets of Party
A and any third party during the employment of Party B, and that the trade secrets of Party A and/ or any third party have significant effect on their competitive advantages in the market. Party B acknowledges that, if the trade secrets of Party A
and/ or any third party are not effectively protected, the production and operations of Party A and/ or any third party may be threatened, and the company may even sustain irrecoverable losses. Therefore, it is Party B’s obligation to keep the
trade secrets of Party A and/ or any third party confidential. Party A and Party B also agree that Party B might probably access to any third party’s or other business operation system during the employment, thus it is also Party B’s
obligation to strictly comply with any third party’s operation rules. In consideration of the foregoing, Party A and Party B hereby enter into this agreement in accordance with the current applicable laws and regulations of the People’s
Republic of China with respect to the confidentiality maintenance of the trade secrets of Party A by Party B and prohibition of business strife during the period when Party B is employed by Party A and after Party B quits Party A. 
  

	1.	General principles and definitions  

  

	 	1.1	In order to protect the legal rights and interests of both parties, the following principles shall apply to this agreement: this agreement should prevent any unfair competition
activities against the company as well as ensure that the right of labor to which Party B is entitled by law should be realized. 

  

	 	1.2	The “Service Term” referred to in this agreement shall mean the period from the time when Party B commences to receive salary from Party A to the time of termination (or
extinguishment) of the labor relation between Party A and Party B. 

  

	 	1.3	A “Separation” referred to in this agreement shall mean that either party expressly indicates the intention to dissolve or terminate the employment relation and put such
intention into action, and shall comprise of all regular separations, such as resignation, dismissal, or dissolution or termination of the labor (contract) relation, and all irregular separations. 

  

	 	1.4	A “Third Party” referred in this Agreement shall mean any person or entity that is related to either Party A or Party B, including but not limited to Party A’s
customers, suppliers, business partners and Party B’s prior employers. 

  

	 	1.5	The “Trade Secrets” referred to in this agreement shall include but not be limited to: 

  

	 	1.5.1	the technical information and operational information which are unknown to the public, may generate economic benefits for Party A and/ or any third party, with practicability, and
are subject to Party A’s confidentiality measures; 

  

	 	1.5.2	 the items for which Party A has organized R&D or which are otherwise obtained by Party A, and which may have specific complete technical contents, or may
constitute a technical 

	 	 
resolution for a product or technology and improvements thereof, or may be part of the technical elements of a certain product or technology, including but
not limited to (1) software product designs currently owned, developed or conceived by Party A and/ or any third party; (2) computer programs; (3) information and materials concerning the service projects currently owned, developed or
conceived by Party A and/ or any third party; and (4) Trade Secrets of third parties for which Party A undertakes the responsibility of confidentiality; and 

  

	 	1.5.3	the entirety or part of the elements of Party A’s and/ or any third party’s project management, technical management, archive management, quality management methods,
pricing methods, development plans, investment plans, operation rules, commercial network, client name-lists, goods supply information, advertising planning, management experience, financial status, price lists, human resource planning, and other
information. 

  

	 	1.6	A “Competing Unit” referred to in this agreement shall mean any individual, company, enterprise, partnership, department, association, institutional unit, social entity or
other organization which engages in the same kind of business as Party A (including similar business), or provides the same kind of services as Party A, or constitutes an actual or potential competition against the business of Party A within the
territorial scope of Mainland China, Hong Kong, Macau, and Taiwan area. These competing units include but are not limited to the following: 

  

	 	1.6.1	An enterprise which is in the same industry as Party A; 

  

	 	1.6.2	An enterprise or organization of any other type (or in any other industry) which engages in any business identical or similar to the main services performed by Party B for Party A;

  

	 	1.6.3	A company, enterprise, or other organization which provides professional consultation or advisory services to the enterprise or organization referred to in the preceding paragraphs.

  

	 	1.7	The “Non-competition Obligations” referred to in this agreement shall mean the obligations set forth in Articles 4.3 and 4.4 of this agreement. 

 

	2.	Protection of Trade Secrets and attribution of intellectual property rights  

  

	 	2.1	Party B agrees not to divulge, disclose, provide or disseminate, in any manner to any person or entity at any time, the Trade Secrets defined in Article 1 of this agreement or the
trade secrets or confidential information which may affect the business of Party A and/ or any third party or matters relating to the business of Party A and/ or any third party, unless with Party A’s and/ or any third party’s express
consent in writing. 

  

	 	2.2	Upon Party B’s Separation, Party B shall unconditionally deliver to Party A all business related carriers which are possessed or controlled by Party B, including but not
limited to equipment, CDs, magnetic disks, magnetic tapes, notebooks, memoranda, reports, archives, samples, books, correspondence, lists, and other written and graphic records. 

  

	 	2.3	Party B undertakes not to disclose the Trade Secrets of Party A and/ or any third party under this agreement to the subsequent employer(s) of Party B. 

  

	 	2.4	Unless with Party A’s authorization and consent in writing, all the inventions made by Party B in connection with his/her own job, either separately or jointly with others,
during his/her Service Term, shall be owned by Party A. 

  

	 	2.5	Party B shall have the obligation to disclose to Party A all the intellectual property rights applied or obtained by Party B during the Service Term of Party B and within one year
after Party B’s Separation. 

  

	 	2.6	Party B undertakes that the intellectual property rights to the patents and all other intellectual properties accomplished by Party B in connection with his/her own job or
assignments at Party A or the business within one year following his/her Separation from Party A shall be owned by Party A. 

	3.	Third-Party procedures  

  

	 	3.1	During Party B’s Service Term, if Party B is engaged in any project assignments for a Third Party, Party B shall strictly abide by such Third Party’s rules and regulations
on safety, work process and confidentiality and privacy. 

  

	 	3.2	Unless and until upon written approval of Party A and/or the Third Party, Party B shall not add, delete, revise any data or program in the Third Party’s system or software.

  

	 	3.3	Party B agrees that Party B shall not take any non-work related individuals to the Third Party’s business location. 

  

	4.	Non-competition clause  

  

	 	4.1	Party B undertakes not to engage in, for his/her own or on behalf of others, or participate in the operation of, any business which is competing with Party A directly or indirectly,
during his/her Service Term without Party A’s prior written consent. 

  

	 	4.2	During Party B’s Service Term, without Party A’s prior written consent, Party B undertakes that: it will not pursue a second occupation; it will not accept or acquire any
position (including but not limited to a position of partner, director, supervisor, shareholder, manager, staff member, agent, consultant, etc) in any Competing Unit or any other economic organization or social entity having direct economic relation
with Party A; it will not provide to such Competing Units with any advisory services (regardless whether with or without compensation) or any other assistance (such as engaging in any business the scope of which is identical or similar to the
business which Party A is currently undertaking or Party A may decide to develop from time to time); it will not make use of his/her position at Party A in order to obtain benefits by any improper means; it will not seek private interests for
himself/herself by utilizing his/her position and authority in Party A. 

  

	 	4.3	Upon Separation from Party A due to any reason, without the prior written consent of Party A, Party B shall not hold any position in any Competing Unit within the period to
which the economic compensation fee for non-competition paid by Party A is applicable. 

  

	 	4.4	Upon Separation from Party A due to any reason, without the prior written consent of Party A, Party B will not establish and manage, either directly or indirectly, any
enterprise which is in competition with Party A, within the period to which the economic compensation fee for non-competition paid by Party A is applicable, including but not limited to the establishment or management of: 

 

	 	4.4.1	an enterprise which is in the same industry as Party A; 

  

	 	4.4.2	an enterprise or organization of any other type (or in any other industry) which engages in any business identical or similar to the main services performed by Party B for Party A;
or 

  

	 	4.4.3	an enterprise, or other organization which provides professional consultation or advisory services to the enterprise or organization, referred to in the preceding paragraphs.

  

	 	4.5	At the time when Party B delivers a resignation notice to Party A or Party A delivers a dismissal notice to Party B, namely, upon termination or dissolution of the labor contract,
Party B shall have the obligation to notify Party A in writing of his/her true subsequent destination. During the non-competition period in which Party B enjoys the economic compensation fee, Party B shall have the obligation to notify Party A in
writing of his/her each new employer unit, position, and the business nature of the new employer unit. The time limit for notice shall be one week from the date of commencement of Party B’s employment at the new unit. 

 

	 	4.6	Party B agrees that, during his/her Service Term and within two years from his/her Separation from Party A, Party B warrants not to instigate, entice, encourage, solicit, or
otherwise attempt to affect, directly or indirectly, any other staff member of Party A for the purpose of leaving Party A and serving Party B or any other individual or entity; Party B warrants not to solicit Party A’s clients or pervious
clients for seizing their business and gaining direct or indirect benefits, with the exception of Party B’s activities for performance of his/her duties during the Service Term at Party A. 

	5.	Payment of compensation fee  

  

	 	5.1	Within one month after Party B’s Separation from Party A, Party A shall decide whether it requests Party B to undertake the Non-competition Obligation as well as the period of
non-competition. 

  

	 	5.2	If Party A decides to require Party B to undertake the Non-competition Obligation, it shall pay the non-competition compensation fee according to Article 5.3 of this agreement.

  

	 	5.3	The non-competition compensation fee shall be 50% of Party B’s annual salary (if the local government stipulates a minimum more than this amount, such minimum shall
prevail). The non-competition period to which such compensation fee is applicable shall be 12 months, commencing on the date of Party B’s Separation from Party A. 

  

	 	5.4	The non-competition compensation fee to Party B stipulated in this agreement is the total amount Party B deserved in the non-competition period, which shall be paid in one of the
following means: 

  

	 	5.4.1	a lump sum payment payable one month after Party B’s termination date; or 

  

	 	5.4.2	a monthly payment payable to Party B after Party B’s termination. Such payment is payable each month as long as Party B is subject to the non-competition provisions of this
Agreement 

 The non-competition compensation fee shall be collected by Party B at Party A’s corporate address (or paid by
Party A to Party B via bank or post office). If Party B refuses to receive the payment, Party A may submit the payment of the compensation fee to the relevant authority for deposit according to law. The time when such submission is completed shall
be deemed to be the date of payment of the compensation fee. 
  

	 	5.5	If Party A fails to pay the non-competition compensation fee to Party B within one month after Party B’s Separation, Party A shall be deemed to have released Party B from
the Non-competition Obligation (which means that Party B may not be subject to the obligations set forth in and only in Articles 4.3 and 4.4). Upon such time, Party B shall not claim against Party A for payment of the non-competition compensation
fee in any manner (including but not limited to arbitration or litigation). 

  

	6.	Liabilities for breach of contract  

  

	 	6.1	If Party B is in breach of any of the provisions set forth in Articles 2.1, 2.2, 2.3, 3.1, 3.2, 3.3, 4.1, 4.2, 4.5 and 4.6 by way of non-performance or improper performance of
his/her obligations, Party A will affix the administrative or civil liabilities on Party B in accordance with the relevant laws, regulations and corporate rules; where the circumstance is serious, Party A will additionally petition the judicial
authorities to investigate into Party B’s criminal liabilities. If Party A sustains any loss, Party B shall be liable for compensation. If it is difficult to calculate the amount of such loss, the amount of compensation shall be the greater of
(1) no less than 50% of the aggregate of Party B’s salary already paid by Party A and other expenses during the Service Term; or (2) RMB 300,000. If such compensation payment is insufficient to pay for Party A’s actual damages,
Party A reserves the right to recover liquidated damages from Part B. The payment of the default penalty shall not be intended as a dissolution or termination of Party B’s relevant confidentiality obligation referred to above.

  

	 	6.2	If Party B deliberately utilizes the trade secrets of Party A and/ or any third party or provides the trade secrets of Party A and/ or any third party to new employer unit or other
unit to use, develop, research and produce, and make profit on it, Party B and the secret using unit shall be jointly and severally liable to the loss of Party A and/ or any third party it there is any. 

  

	 	6.3	 If Party A paid the non-competition compensation fee to Party B as per the provision of this agreement, and Party B did not perform the obligation of
non-competition (i.e. Party B failed to perform the obligation stipulated in Art. 4.3 and 4.4), Party B shall be liable to Party A as follows: Party B shall pay the default penalty to Party A in addition to the reimbursement of the total amount of
the non-competition compensation fee paid by Party A, and the amount of the default penalty shall be 50% of the non-competition compensation fee stipulated by this agreement. The reimbursement of the 

	 	 
non-competition compensation fee and the payment of the default penalty shall not intended as a weakening, dissolution or termination of Party B’s
non-competition obligation. 

  

	 	6.4	During the period of existence of the labor relation between Party A and Party B, Party A may directly deduct the full or part of the amount from the salary, remuneration, bonus,
various compensation fees, and other income due and payable to Party B in order to recover Party A and or any Third Parties’ losses. The damages borne by Party B to Party A shall include but not be limited to the losses, direct and/or indirect,
tangible and/or intangible, property and/or non-property related, sustained by Party A and or any Third Parties due to Party B’s breach of contract, as well as the reasonable expenses incurred by Party A for investigation into Party B’s
breaching activities. 

  

	 	6.5	Whether this agreement terminates or not, Party A is entitled to claim any loss against Party B at any time if Party A is claimed by any third party due to Party B infringes any
third party’s trade secrets or violates any third party’s operation procedures. 

  

	7.	Termination of Non-competition Obligation  

 The two
parties agree that Party B’s Non-competition Obligation shall automatically terminate upon the occurrence of any of the following circumstances: 
  

	 	7.1	The non-competition period for Party B stipulated in this agreement expires; 

  

	 	7.2	Party A refuses to pay the non-competition compensation fee to Party B, or delays the due payment of the compensation fee for one month or more without justifiable cause; and

  

	 	7.3	Party A’s status of a legal person is terminated and there is no unit or individual that will assume its rights and obligations. 

  

	8.	Severability  

 The invalidity of any provision of
this agreement shall not affect the validity, legitimacy and enforceability of other provisions, and said invalid provision shall be replaced by another valid, legal, and enforceable provision which reflects the original intent of the parties to the
greatest extent. 
  

	9.	Notice  

  

	 	9.1	Notices may be delivered in person, or by courier (including commercial express delivery), registered mail, or public announcement. 

  

	 	9.2	Notices shall be delivered to the following addresses, unless modified by way of a prior written notice: 

 If to Party A: 
 Address: 
 Postal code: 
 Attention: 
 Telephone no.: 
 Facsimile no.: 
 If to Party B: 
 Address: 
 Postal code: 
 Attention: 
 Telephone no.: 
 Facsimile no.: 
 Email: 

	 	9.3	Notices or correspondence shall be deemed effectively given 

  

	 	9.3.1	upon the date on which the receiving party signs to acknowledge the receipt if delivered by courier (including commercial express delivery); or 

  

	 	9.3.2	seven (7) days after the date of issuance of the postal receipt by the post office if delivered by registered mail. 

  

	10.	Modification; waiver  

  

	 	10.1	This agreement may only be amended or modified with the mutual consent of both parties evidenced by a written document signed by them. 

  

	 	10.2	The consent, waiver, or change rendered by either party to this agreement with respect to a certain event shall only be applicable to that event, and shall not be presumed as the
approach of that party to any event of the same kind which may occur in the future, unless otherwise expressly indicated in writing. 

  

	 	10.3	Failure or delay to exercise any right under or related to this agreement by either party shall not be deemed as a waiver of such right. 

  

	11.	Related Parties  

  

	 	11.1	During Party B’s Service Term, Party B may have contact or become familiar with Trade Secrets of any of Party A’s related parties, or any individuals or entities related
to Party A’s related parties (including but not limited to customers, suppliers and business partners of Party A’s related parties). Party B shall be equally bound by this agreement with regards to the Trades Secrets of Party A’s
related parties, or any individuals or entities that are related to Party A’s related parties, including any rules and regulations regarding third-party procedures. Party A and Party A’s related parties, may individually or collectively
seek any further damages that resulted from Party B’s violation of this agreement. 

  

	 	11.2	Party A’s related parties include, but not limited to: Lenovo AsiaInfo Technologies (Chengdu), Inc. and Beijing Star VATS Technologies Inc. (China). 

 

	12.	Signature  

  

	 	12.1	Each party acknowledges that it has carefully reviewed and fully understands the contents of all the provisions of this agreement and the legal implication of these contents. This
agreement shall become effective upon signature / seal of Party A’s authorized representative and Party B. 

  

	 	12.2	This agreement shall have two counterparts, each of which shall be held by each party respectively, and all of which shall have equal legal force. 

  

					
	 Party A (Seal):
	 	Party B:	 	 /s/    YINHU ZHANG

		
	 Date of signature:
	 	Date of signature: August 18, 2008
			
	 (Seal of AsiaInfo Technologies (China), Inc.)Severance Agreement

 Exhibit 10.1 
 SEVERANCE AGREEMENT AND GENERAL RELEASE 
 This Severance Agreement and General Release (this
“Agreement”) is entered into by and between Christopher Min (“Min”) and eLoyalty Corporation, a Delaware corporation (“eLoyalty” or the “Company”), effective on February 27, 2009. 
 Min’s employment with the Company was terminated effective February 13, 2009 (“Termination Date”). 
 If Min accepts this Agreement, Min will receive additional compensation and benefits as described in Section 4 hereto (the “Termination
Payments”), less any deductions as may be applicable, subject to the terms and conditions set forth in this Agreement. 
 In addition to
the Termination Payments, and in consideration of the mutual covenants and agreements hereinafter set forth, and intending to be legally bound, eLoyalty and Min agree as follows: 
 1. Min specifically acknowledges and agrees that he is not otherwise entitled to the additional payments and benefits set forth in
Paragraph 4 below, that the Company is providing such payments and benefits in exchange for the mutual covenants and agreements set forth herein, and that such payments and benefits under Paragraph 4 below are greater than the payments and benefits
Min would have been entitled to receive upon termination in the absence of this Agreement. Further, Min specifically acknowledges and agrees that (i) the payments and benefits described in this Agreement are in full and final settlement of any
and all amounts that may be claimed to be payable to Min by the Company for any period or portion thereof ending on or prior to the date hereof, and (ii) Min is not entitled to any other payments whatsoever, including, without limitation, any
amounts in the nature of base or incentive (bonus) compensation, commissions, or other compensatory payments or reimbursements. 
 2. Min represents and warrants that Min has no interest or obligation that is inconsistent with or in conflict with this Agreement or that would prevent, limit, or impair Min’s performance of any part of this Agreement. 
 3. In exchange for the valuable consideration set forth in Paragraph 4 below and the mutual covenants contained herein: 
 a. Min agrees to release and forever discharge the Company and its past and present officers, directors, employees, agents, subsidiaries,
divisions, affiliates, stockholders, predecessors, successors, and assigns (collectively “Releasees”) from any and all claims and/or causes of action, known or unknown, arising (i) from or during Min’s employment or (ii) as
a result of the termination of that employment, whether currently known or unknown, and agrees that he will not assert any such claims and/or causes of action against any Releasees. This release includes, but is not limited to, claims and/or causes
of action arising under (or alleged to have arisen under) (i) Title VII of the Civil Rights Act of 1964, as amended, (ii) The Americans 

 
with Disabilities Act of 1990, as amended; (iii) the Age Discrimination in Employment Act of 1967, as amended by the Older Workers Benefit Protection
Act, (iv) The Civil Rights Act of 1991; (v) Section 1981 through 1988 of Title 42 of the United States Code, as amended; (vi) the Employee Retirement Income Security Act of 1974, as amended; (vii) the Immigration Reform
Control Act, as amended; (viii) the National Labor Relations Act, as amended; (ix) the Fair Labor Standards Act, as amended; (x) the Equal Pay Act; (xi) the Occupational Safety and Health Act, as amended; (xii) The Family
and Medical Leave Act of 1993; (xiii) the Worker Adjustment and Retraining Notification Act; (xiv) the Sarbanes-Oxley Act of 2002; (xv) any state antidiscrimination or human rights law; (xvi) any state wage and hour law;
(xvii) any other local, state, and federal law, regulation, or ordinance; (xviii) any alleged legal restrictions on eLoyalty’s right to terminate its employees, including breach of contract, express or implied, discharge in violation
of public policy, wrongful or retaliatory termination, or promissory estoppel; (xix) any public policy, contract, tort, or common law, including infliction of emotional distress, defamation, libel, or slander; or (xx) any allegation for
costs, fees, or other expenses including attorneys’ fees incurred in these matters. This release specifically excludes the following: (A) any right Min has to seek or obtain indemnification from the Company or relating to his service with
the Company, whether by contract, insurance policy, statute, law, or otherwise; (B) any right or claims relating to facts or circumstances arising after this Agreement is executed; (C) any expense reimbursement that has been validated and
approved through the Company’s normal processes; and/or (D) any right provided for or any action necessary to enforce any right or obligation provided in this Agreement. 
 b. Min agrees not to disparage, defame, libel, slander, place in a negative light, or otherwise harm the reputation, business, or goodwill
of the Company, including any statements in any format regarding the Company’s employment practices, business, services, products, conduct, or policies, or its employees, directors, officers, or agents. 
 c. Min agrees to return all property in good working condition (including computer equipment, any and all files and documents, whether in
written or electronic form or in any other form or media whatsoever, and including all copies, excerpts, and derivatives) of the Releasees in his possession. Min specifically understands and agrees that no payments or obligations set forth in
Paragraph 4 below shall arise until Min returns all such property to the Company pursuant to this Paragraph. 
 d. Min agrees
that the terms of this Agreement are confidential and that Min will treat them as confidential and will not disclose them to any person, except as may be required by law or legal process, other than Min’s attorneys, accountants, tax, or
financial advisors, or spouse or domestic partner (who must be informed of and agree to be bound by the terms of this Paragraph). Notwithstanding the foregoing, Min will notify any person, firm, corporation or other entity with which Min becomes
employed of Min’s undertakings in Paragraph 6 and 7 hereof. 
 4. In exchange for Min’s covenants contained herein,
the Company agrees: 
 a. To pay Min the gross amount of $250,000 (the “Severance Pay”), from which all applicable
taxes, payroll deductions, and other withholdings will be deducted. The net 

  

 2 

 
amount will be paid in a single, lump sum installment on the first business day following the date after which this Agreement may no longer be revoked by Min
as provided in Section 16 hereto. 
 b. To pay the full cost of continuing Min’s existing medical and dental/vision
coverage, and any applicable health care and/or dependent care spending account benefits, for up to twelve (12) months after the Termination Date, or until such time as Min qualifies for health insurance benefits through a new employer,
whichever occurs first (the “Severance Health Benefit Period”). Such continuation will begin on the first day following the Termination Date, provided that the revocation period described in Section 16 hereto has expired. Min,
however, is not required to continue such coverage or benefits and he may terminate them by submitting a completed election change form to eLoyalty’s Employee Loyalty Service Center (“ELSC”) at eLoyalty Corporation, 150 Field Drive,
Suite 250, Lake Forest, Illinois, 60045 within thirty-one (31) days after the Termination Date, with such change to be effective the day after the election change form is received by the ELSC. Except as otherwise provided in this Agreement
(if it becomes effective as provided herein), after the Severance Health Benefit Period, Min will no longer be eligible to participate in any eLoyalty benefit programs, except to the extent that he may be eligible to continue his existing health
benefit coverage under the Consolidated Omnibus Budget Reconciliation Act of 1985, as amended (“COBRA”), at the applicable COBRA rate and for the period prescribed by COBRA. 
 c. To cause Min to become vested in 55,000 shares of currently unvested eLoyalty Corporation common stock, subject to reduction as
necessary to satisfy all applicable taxes, payroll deductions, and other withholdings (the “Severance Vesting”). The amount of such withholding and the resulting net amount of unrestricted shares to be issued to Min will be determined by
the closing price of eLoyalty Corporation common stock on the date after which this Agreement may no longer be revoked by Min as provided in Section 16 hereto. The Severance Vesting will be initiated by eLoyalty on the first business day
following the date after which the Agreement may no longer be revoked by Min as provided in Section 16 hereto. 
 5. This Agreement does
not waive any benefits Min may be eligible to receive under the eLoyalty Corporation 401(k) Plan. Min acknowledges that eligibility and benefits under that plan, if any, will be determined and payable in accordance with the terms of that plan.

 6. Min acknowledges that Min has an obligation of confidence, non-disclosure, and non-use with respect to any and all confidential
information and trade secrets that Min acquired during the course of employment with Company, pursuant to his Employment Agreement, a copy of which is attached hereto as Exhibit A (“Ex. A.”). This obligation of confidence, non-disclosure,
and non-use extends to both Company information and third-party information held by the Company in confidence, and this obligation continues after the Termination Date. Min acknowledges that in his position, he had access to confidential and
proprietary information including, without limitation, that concerning eLoyalty’s business, operations, services/products, strategies, finances, customers, prospects, employees, plans, designs, and goals. Min further acknowledges that he is
bound by the non-competition, confidentiality/trade secrets, and non-solicitation provisions of his Employment Agreement and that such provisions continue in full force and effect according to the terms of that agreement. Min represents and
acknowledges that his experience and capabilities are such that he would be able to use his skills and knowledge in businesses that do not compete with the business of eLoyalty. 
  

 3 

 7. Min acknowledges and agrees that in the event that Min breaches any provision of this Agreement, or
any of the post-employment covenants in the Employment Agreement, the Company will have the right to immediately discontinue the payments and benefits described in Paragraph 4, in addition to any other remedy that may be available to the Company,
including but not limited to recovery of amounts theretofore paid to Min under Paragraph 4, additional monetary damages or injunctive relief. Min further acknowledges and agrees that he will pay any expenses or damages incurred by the Company as a
result of any such breach, including reasonable attorneys’ fees and costs. 
 8. Min acknowledges and agrees that if he is re-hired by
eLoyalty before all the installments described in Paragraph 4(a) have been received, the installments will cease and Min will not be entitled to any further payments under this Agreement. 
 9. On the first business day following the date after which the Agreement may no longer be revoked by Min as provided in Section 16 hereto, eLoyalty
shall pay Min (i) the gross amount of $150,000 pursuant to the terms of Section 5 of his Employment Agreement (the “2008 Bonus”), from which all applicable taxes, payroll deductions, and other withholdings will be deducted, with
the net amount being paid in a single, lump sum installment, and (ii) unpaid business expense reimbursements in the amount of $801.30. 
 10. Except as specifically provided herein, this Agreement and the provisions in the Employment Agreement that continue in effect after termination of Min’s employment constitute the entire understanding between Min and the Company
relating to the subject matter contained herein and supersede any previous agreement(s) that may have been made in connection with Min’s employment with eLoyalty. The provisions of the Employment Agreement that expressly survive termination of
Min’s employment with eLoyalty are incorporated herein by reference. (Ex. A). 
 11. This Agreement may not be changed, modified, or
altered without the express written consent of Min and executive officer of eLoyalty. 
 12. The Company’s or Min’s failure to
insist upon strict adherence to any term of this Agreement on any occasion shall not be considered a waiver of, or deprive the Company or the Min of, the right thereafter to insist upon strict adherence to that term or any other term of this
Agreement. To be effective, any waiver by the Company must be in writing and signed by an executive officer of eLoyalty. To be effective, any waiver by the Min must be in writing and signed by the Min. 
 13. This Agreement shall be construed in accordance with the laws of the State of Illinois, without regard to any conflicts of law principles that may
result in the application of another state’s laws. The parties specifically agree that if any dispute should arise with respect to this Agreement, any legal claim shall be brought in a court in Cook County, Illinois, federal or state, as
appropriate. The parties specifically agree to waive any argument that jurisdiction or venue is not proper in Cook County, Illinois. 
 14.
If any provision herein is determined to be unenforceable, the parties agree that any such provision, or any part thereof, shall be construed consistent with the apparent purpose 

  

 4 

 
of the provision to avoid the unenforceability or, in the event that this is not possible, the provision shall be severed and all remaining provisions shall
remain in full force and effect. However, in the event that the waiver or release of any claim is found to be invalid or unenforceable, then Min shall promptly execute any documents presented by Company that would make the waiver or release valid
and enforceable. 
 15. The parties to this Agreement have been given an opportunity to review and to revise the language in this Agreement.
Therefore, in any construction to be made of this Agreement, the same shall not be construed against any party. 
 16. Min acknowledges: that
Min has been given at least sixty (60) days from the date he first received this Agreement, which date was February 10, 2009, during which to consider this Agreement; that Min has been given seven (7) days after signing this Agreement
to revoke acceptance; that he has been advised to consult an attorney before signing this Agreement; and that he understands the terms of this Agreement and is signing this Agreement knowingly and voluntarily. Min further understands that he may
accept this Severance Agreement offer at any time up to and including April 14, 2009, by returning one signed original of this Agreement to Leslie Ohnstein at eLoyalty Corporation, 150 Field Drive, Suite 250, Lake Forest, Illinois 60045. If Min
does not accept this Agreement on or before that date, the offer set forth in this Agreement is automatically rescinded unless eLoyalty expressly notifies Min in writing otherwise. To be effective, any revocation within the seven (7) day period
after acceptance must be in writing and it must be received by Leslie Ohnstein by the close of business on the seventh day. This Agreement shall not become effective or enforceable until this seven (7) day revocation period has expired. Min
expressly acknowledges that if he revokes this Agreement, he is not entitled to any payments or benefits set forth in Paragraph 4 of this Agreement. 
 IN
WITNESS WHEREOF, the parties have executed and agreed to this Agreement consisting of five (5) pages. 
  

									
	eLOYALTY CORPORATION	 		 	
					
	By:	 	Christine Carsen	 		 	Date:	 	3/2/09
			
	Christopher Min	 		 	
				
	Chris Min	 		 	Date:	 	2/27/09

  

 5

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