Document:

<PAGE>

                                                                 EXHIBIT 10.13
[LOGO]

PROFILE TO OEM DISTRIBUTION AGREEMENT
--------------------------------------------------------------------------------

This profile covers the details of your authorization to market IBM Product(s)
with Your Product(s) to your Distributors and End Users. Please let us know if
you have any questions or problems with our IBM Product(s).

By signing below, each of us agrees to the terms of the following (collectively
called the "Agreement"):

     1. Profile
     2. OEM Distribution Agreement
     3. Applicable Attachments and Exhibits referred to in the OEM Distribution
        Agreement

This Agreement is the complete agreement regarding this relationship, and
replaces any prior oral or written communications between us. Once this
Agreement is signed, 1) any reproduction of this Agreement made by reliable
means (for example, photocopy or facsimile) is considered an original and 2) all
IBM Product(s) you order and services you perform under this Agreement are
subject to it
<TABLE>
<CAPTION>
<S>                                             <C>
Effective Date (last date signed):              Duration:           Two (2) Years
Agreed to:                                      Agreed to:
Crossroads Software Inc.                        International Business Machines Corporation
By: /s/ Scott Martin                            By: /s/ Stephen Jones
   ---------------------                            -----------------------
   (authorized signature)                            (authorized signature)
Name: Scott A. Martin                           Name: Stephen E. Jones
      ------------------
       (type or print)

Title: Senior VP, Sales, Services, Bus. Dev.    Title: Contract Administrator
       ------------------------------------
Date: 7/10/97                                   Date: 7/11/97
      -------------------------------------           -----------------------

OEM address:                                    IBM address:
Crossroads Software Inc                         International Business Machines Corporation
577 Airport Blvd., Ste 800                      11400 Burnet Road
Burlingame, CA 94010                            Austin TX, 78758
                                                Attn: OEM Software Contracts
                                                Internal Zip 1725
NOTIFICATION ADDRESS:
0EM:                                            IBM:
Crossroads Software Inc                         IBM Corporation
577 Airport Blvd., Ste 800                      11400 Burner Road
Burlingame, CA 94010                            Austin TX, 78758
Attn: Beth Dabagian                             Attn: Austin Site Counsel
                                                Internal Zip 9425

CUSTOMER NUMBER:                                AGREEMENT NUMBER: AUS970272
</TABLE>

                                     Page 1

<PAGE>

                                 YOUR PRODUCTS
                                 -------------

Description of Your Product(s)
------------------------------

       Crossroads Interchange Server and Crossroads Connectors

1.  Your Designated Ship to Locations:

       Crossroads Software Inc
       577 Airport Blvd., Ste 800
       Burlingame, CA 94010

                                     Page 2

<PAGE>

[LOGO]

OEM Distribution Agreement (Software Systems)
--------------------------------------------------------------------------------

1.0             DEFINITIONS

     1.1        "Code" is a computer instruction in object code format.

     1.2        "Designated Locations" are any of your locations to which we
                 ship IBM Product(s).

     1.3        "Distributors" are any business entities you use to distribute
                 Your Product(s).

     1.4        "End User" is a party unaffiliated with you and who acquires IBM
                 Product(s) from you for internal use, and not for
                 redistribution.

     1.5        "IBM Product(s)" is the IBM Software Product(s) listed in the
                 attached Exhibits.

     1.6        "Level 1 Service" shall mean the service provided in response to
                 the initial phone call placed by an End User which identifies
                 and documents an error in the IBM Product(s). This includes
                 problem source identification assistance, problem analysis,
                 problem resolution, installation planning information and
                 preventive and corrective service information.

     1.7        "Level 2 Service" shall mean the service provided to analyze or
                 reproduce the error or to determine that the error is not
                 reproducible. This includes problem recreation and in-depth
                 technical analysis.

     1.8        "Level 3 Service" is the service provided to the OEM that
                 isolates the error to a component level of the IBM Product(s).
                 A reasonable commercial effort is to be made to provide an
                 error correction or circumvention or notification that no
                 correction or circumvention is available.

     1.9        "Proof of Entitlement" is the confirmation from us to the End
                 User of the levels of authorized use of the Product by the End
                 User.

     1.10       "Restricted License" is a license to you, your Distributors and
                 End-Users which prohibits the use of the IBM Product(s) except
                 when used in conjunction with Your Product(s). The Exhibit will
                 specify the IBM Product(s) for which a Restricted License
                 applies.

     1.11       "Your Product(s)" is the software product described in the
                 Profile which you market and distribute under your trademark(s)
                 or service mark(s).

2.0  OUR RESPONSIBILITIES

     We agree to:

     2.1         provide you golden master copies for the IBM Product(s) listed
                 in the Exhibit. We may make new releases of the IBM Product(s)
                 available to you. Prices, terms and conditions for such new
                 releases may vary.

     2.2         provide Level 3 Service during the time that such service is
                 available to all other IBM customers of the IBM Product(s).
                 Upon our request, you will provide a reasonable quantity of
                 Your Product(s) to us at no charge in order to provide this
                 service .

3.0  OUR MUTUAL REPRESENTATIONS

     3.1         IBM represents and warrants that they have the right to grant
                 the license rights herein.

<PAGE>

     Each of us agrees:

     3.2         that each of us is an independent contractor and neither of us
                 is a legal representative or agent Of the other.

     3.3         that each of us may independently develop or acquire materials
                 which are competitive with each others product(s) or make
                 similar arrangements with other parties. Each of us is free to
                 establish our own prices and to enter into similar agreements
                 with other parties.

     3.4         that failure by either of us to insist on strict performance or
                 to exercise a right when entitled, does not prevent us from
                 doing so at a later time, either in relation to that default or
                 any subsequent one.

4.0  YOUR RESPONSIBILITIES

     You agree to:

     4.1         distribute the IBM Product(s) with an International Program
                 License Agreement ("IPLA") containing terms legally sufficient
                 to:

                 i)  prohibit further copying and or transfer of the IBM
                     Product(s) by the End User; and

                ii)  prohibit reverse assembly, reverse compilation, or other
                     translation of an IBM Product(s); and

               iii)  notify the End User that the IBM Product(s) is copyrighted
                     and licensed (not sold) and that title to the IBM
                     product(s) is not transferred; and

                iv)  notify the End User that the owner of the IBM Product(s),
                     "DISCLAIMS ALL WARRANTIES WITH RESPECT TO THE USE OF THE
                     IBM PRODUCT(S) INCLUDING (WITHOUT LIMITATION) ANY
                     WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
                     PURPOSE;" and

                 v)  notify the End User that the owner of the IBM Product(s)
                     liability is limited to the

                                     Page 1

<PAGE>

                     amount paid by the End User for the IBM Product(s); and

                vi)  when a Restricted License applies, prohibit the use of the
                     IBM Product(s) except when used in conjunction with Your
                     Product(s).

     4.2  provide Level 1 and Level 2 Service.

     4.3  make the greater of 7 or one-percent (1%) of your annual forecast as
          no charge copies of the IBM Product(s) to be used solely for
          demonstration purposes which must be so labeled. Additionally, we will
          specify in the Profile if you are authorized to make any other no
          charge copies for any other purposes. You agree not to make any
          unauthorized copies.

     4.4  return the golden master or copies to us when this Agreement ends.

     4.5  (1) have an agreement in place with each Distributor which will permit
          you to comply with your obligations under this Agreement, and
          (2) ensure that such Agreement is consistent with the terms of this
          Agreement.

     4.6  integrate IBM Product(s) only with Your Product(s) that are of
          comparable or higher value, and upon our written request, make
          available to us for our inspection and approval one copy of Your
          Product(s) and print materials which use the name of the IBM
          Product(s), both in finished form.

     4.7  retain records for each of the transactions for three (3) years.
          Records must include the number of IBM Product(s) sold, name of IBM
          Product(s), and model numbers thereof, sold and/or returned, including
          if IBM requests such information, your End Users reference number. You
          agree to provide a mutually agreed to representative with sufficient
          free and safe access to your facilities at a mutually convenient time
          for us to audit these records. We may conduct surveys of your
          Distributors with regard to our relationship under this Agreement.
          Audits shall be limited to only one per calendar year at IBM's
          expense.

     4.8  not assign your rights or delegate your obligations under this
          Agreement to any third party without our written consent except in
          connection with the sale of your business. Any attempt to do so is
          void.

     4.9  not make representations about the IBM Product(s) except as authorized
          by us in writing.

5.0  LICENSES (IBM TO YOU) AND YOUR OBLIGATIONS

     5.1  We give you a non-transferable license to replicate and distribute to
          End Users or your Distributors copies of the IBM Product(s) on Your
          Product(s). You are not authorized to distribute the IBM Product(s)
          alone. When a Restricted License applies, End Users may only use the
          IBM Product(s) in conjunction with Your Product(s). You shall not
          reverse assemble, reverse compile, sublicense, rent, lease or assign
          the IBM Product(s)r or any copy thereof.

     5.2  We do not grant you rights to any derivative work with respect to IBM
          Product(s) or any other item we supply to you.

     5.3  You may provide one back-up copy of the IBM Product(s) with Your
          Product(s). This copy must be identified as the back-up copy allowed
          under the applicable license agreement.

6.0  INFORMATION EXCHANGE

     6.1  We mutually agree that all information exchanged between us is non-
          confidential, if either of us requires the exchange of confidential
          information it will be made under a signed confidentiality agreement.

<PAGE>

7.0  CHANGES TO THIS AGREEMENT

     7.1  We may change prices for IBM Products by issuing a Revised Exhibit. We
          will gave you sixty (60) days prior notice of any price increase. For
          all other changes to be valid, both of us must sign a written
          amendment.

8.0  FINANCIAL TERMS

     8.1  We will specify the charges and any minimum order requirements
          associated with the IBM Product(s) in the Exhibits and you shall pay
          in accordance to the terms and conditions of these attached Exhibits.

     8.2. You shall provide IBM with an initial payment in accordance with the
          Exhibit for each IBM Product(s) that you distribute. This payment must
          be made before any IBM Product(s) are distributed. When the quantity
          associated with the initial order is exhausted, you may order
          additional IBM Product(s), subject to the minimum order quantity
          specified in the Exhibit, by submitting a purchase order to the
          address listed below.

          International Business Machines Corporation

               Branch Office JWQ
               Accounts Receivable
               Internal Zip 306
               150 Kettletown Road
               Southbury, CT 06488

          You are responsible to ensure that sufficient quantities of the IBM
          Product(s) have been ordered to cover shipments of Your Product(s).
          You agree to provide IBM, upon written request, documentation
          detailing the quantity of IBM Product(s) distributed externally or
          installed internally during the term of this Agreement.

          Each such accounting shall include a statement summarizing for each
          country in which you or your authorized Distributors are authorized to
          sell the

                                     Page 2

<PAGE>

          IBM Product(s), the following: (i) the number of copies of the IBM
          Product(s) distributed externally or installed internally; (ii) total
          revenue for such IBM Product(s) so placed; and (iii) an explanation of
          how the payment was calculated.

     8.3  If your account becomes delinquent, (more than 45 days past due) we
          may revoke your license to copy or distribute IBM Product(s) until
          your account is current. You shall pay IBM's attorneys fees (both in
          house and outside) incurred in connection with collecting sums past
          due.

     8.4  You agree to: (1) provide us with valid reseller exemption
          documentation for each applicable taxing jurisdiction, otherwise we
          will charge you all applicable state and local taxes and duties and
          (2) notify, us promptly if this documentation is revoked or modified.
          You are liable for any claims or assessments resulting from any taxing
          jurisdiction in which your exemption is not recognized.

9.0  WARRANTY

     9.1  THE IBM PRODUCT(S) WE PROVIDE TO YOU PURSUANT TO THIS AGREEMENT ARE
          PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTY OF ANY KIND, EXPRESS OH
          IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTY OF MERCHANTABILITY OR
          FITNESS FOR A PARTICULAR PURPOSE.

10.0  LIMITATION OF LIABILITY

     10.1 EXCEPT F0R CLAIMS ARISING OUT OF SECTION 11.0, NEITHER PARTY IS
          LIABLE FOR ANY LOST REVENUE, LOST PROFITS, OR OTHER CONSEQUENTIAL,
          INCIDENTAL, OR PUNITIVE DAMAGES EVEN IF ADVISED IN ADVANCE OF THE
          POSSIBILITY OF SUCH DAMAGES

     10.2 Except for claims arising out of Section 11.2, our entire liability
          for claims in any way related to this Agreement shall be limited to
          the greater of de monies paid by you to us under this Agreement which
          caused the damage or one hundred thousand dollars ($100,000). This
          limitation is cumulative. The sum of multiple claims may not exceed
          this limit (excluding obligations under Section 11.0).

     10.3 The existence of multiple claims will not enlarge or extend this
          limitation. You agree to release us from all obligations, liability,
          claims, or demands in excess of the limitation.

11.0  PATENTS, COPYRIGHTS AND INDEMNIFICATIONS

     11.1 You agree, at your expense, to defend us against any claim against us
          based on your representations, omissions, or actions relating to this
          Agreement, Your Product(s) or your Code. You agree to pay all costs,
          damages and reasonable attorney's fees that a court finally awards as
          a result of such claim. To qualify for such defense and payment, we
          agree to 1) give you prompt written notice of any such claim and 2)
          allow you to control and fully cooperate with you in the defense of
          such claims and all related settlement negotiations.

     11.2 If a third party claims that an IBM Product we provide to you
          infringes that party's patent or copyright, we will defend you against
          that claim at our expense and pay all costs, damages, and attorney's
          fees that a court finally awards, provided that you:

          1.  promptly notify us in writing of the claim; and

          2.  allow us to control, and cooperate with us in, the defense and any
          related settlement negotiations.

          If such a claim is made or appears likely to be made, you agree to
          permit us to enable you to continue to use the IBM Product, or to
          modify it, Or replace it with one that is at least functionally
          equivalent. If we determine that none of these alternatives is
          reasonably available, you agree to return the IBM Product to us on our
          written request. We will then give you a credit equal to the

<PAGE>

          amount you paid us for the product, provided you have followed
          generally-accepted accounting principles.

          This is our entire obligation to you regarding any claim of
          infringement.

          Claims for which we are NOT Responsible

          We have no obligation regarding any claim based on any of the
          following:

          1.  anything you provide which is incorporated into an IBM Product;

          2.  your modification of an IBM Product, or a Program's use in
          other than its Specified Operating Environment;

          3.  the combination, operation, or use of a Product with other
          Products not provided by us as a system, or the combination,
          operation, or use of an IBM Product with any product, data, or
          apparatus that we did not provide; or

          4.  infringement by a non-IBM Product alone, as opposed to its
          combination with an IBM Product(s) we provide to you as a system.

     11.3 Title to our copyrights, patents, and any other intellectual property
          rights in the Code and IBM Product(s) documentation remain with us.
          Title to your copyrights, patents, and any other intellectual property
          rights in Your Products and documentation remain with you.

                                     Page 3

<PAGE>

12.0  TRADEMARKS, TRADE NAMES AND SERVICE MARKS

     12.1 This Agreement does not grant you any rights in any of IBM's
          trademarks, trade names or service marks. However, you may assert that
          Your Product(s) include the IBM Product(s).

13.0  TERMINATION

     13.1 Except as otherwise provided herein, either of us may terminate this
          Agreement for cause, if the cause has not been cured within thirty
          (30) days following written notice to the other party, and either
          party may terminate this Agreement without cause upon three months
          written notice.

     13.2 Upon termination of this Agreement you agree to immediately pay us
          all amounts due.

     13.3 The rights and obligations of this Agreement, expressively identified
          as Section 1,3,6,9,10,11,12,13,14, survive term in this Agreement and
          apply to respective successors and assignees.

14.0  GENERAL

     14.1 You shall have sole responsibility for the payment of all taxes and
          duties imposed by any governmental entity, and shall, at your own
          expense, comply with any governmental law, statute, ordinance,
          administrative order, rule or regulation relating to your duties under
          this Agreement and shall procure all licenses and approvals and pay
          all fees and other charges required by law thereby, as they pertain to
          your duties, obligations and performance under this Agreement. You are
          responsible to bear any personal property taxes assessable on the
          Products on or after delivery to the carrier at our ship-from
          location.

     14.2 You agree to comply with all of the export laws. You shall not, nor
          shall you authorize or permit your employees, agents or subcontractors
          to export or re-export any IBM information or materials to any country
          specified as a prohibited destination in applicable federal, state and
          local laws, regulations end ordinances, including the Regulations of
          the U.S. Department of Commerce and/or the U.S. State Department,
          without first obtaining any requisite U.S. government approval. For
          your information, current prohibited countries include Cuba, Iraq,
          Iran, Libya, North Korea, Yugoslavia, (Serbia, Montenegro).

     14.3 We may assign our rights or delegate our responsibilities under this
          Agreement.

     14.4 Any notice required or permitted to be given pursuant to this
          Agreement shall be considered given on the date of mailing if sent to
          the receiving party by first class mail, postage prepaid or facsimile,
          and addressed to the addresses set forth in the Profile.

     14.5 The laws of the State of New York and the Copyright and Patent Law of
          the united States of America govern this Agreement. Neither of us will
          bring a legal action against the other more than two years after the
          cause of action arose.

     14.6 The parties acknowledge that they have read this Agreement,
          understand it, and agree to be bound by its terms and conditions.

                                     Page 4

<PAGE>

                                   EXHIBIT TO
                         THE OEM DISTRIBUTION AGREEMENT
                                FOR IBM PRODUCTS
                                    PROFILE

                    MQSERIES VERSION 5 - RESTRICTED LICENSES
                    ----------------------------------------

SERVICE PROVIDED BY: CrossWorlds Software  EFFECTIVE DATE: 3-27-98
-------------------
This exhibit authorizes you to distribute this Products worldwide, with the
Exception of the countries or geographic areas identified in the OEM
Distribution Agreement.
<TABLE>
<CAPTION>

PART #                                               DESCRIPTION                                                     IN U.S. DOLLARS
------                                               -----------                                                     --------------
<S>                                                  <C>                                                             <C>
04L2948                                              MQSeries V5 Capacity Unit for 0S/2 Windows NT, NP UX, AIX       $1,500
                                                     and Sun Solaris

THE FOLLOWING PRODUCTS ARE AVAILABLE FOR USE ONLY IN THE UNITED STATES
----------------------------------------------------------------------
04L2949                                              MQSeries V5 Capacity Unit Upgrade Protection with 5x9 Support   $300
                                                     (1 year at 20% of base license price)

04L2950                                              MQSeries V5 Capacity Unit Upgrade Protection with 7x24 Support  $375
                                                     (1 year at 25% of base license price)

THE FOLLOWING IS AVAILABLE ONLY OUTSIDE THE UNITED STATES
---------------------------------------------------------
04L2537                                              MQSeries V5 Capacity Unit Upgrade Protection                    $300
                                                     (1 year at 20% of base license price)
</TABLE>

<PAGE>

                                   EXHIBIT TO
                         THE OEM DISTRIBUTION AGREEMENT
                                FOR IBM PRODUCTS
                                    PROFILE

                    MQSERIES VERSION 5 - RESTRICTED LICENSES
                    ----------------------------------------

SERVICES PROVIDED BY: CrossWorlds Software      EFFECTIVE DATE: 3-27-98
---------------------

TERMS AND CONDITIONS:
---------------------

-  Initial order will be 15% of 12 month commitment volume.
-  Minimum subsequent order is $5,000,
-  Initial charges will be based upon a projection of $100,000 at a discount
   of 42% within the first year of the Agreement.
-  This Exhibit is an update to the 7/11/97 Exhibit for MQSeries V2.0, part
   number 30F6764, and upgrade Protection part number 30F6782. Initial order and
   minimum charges requirement have been fulfilled.
-  Upon completion of the first year of this agreement, both parties will
   promptly reconcile total payments based on the actual 12 month order volume.
   Any amount overpaid by you shall be credited to your account and we will
   invoice you for any amount underpaid.
-  The license granted to you is a "Restricted License" for the products listed
   above which means the products listed above can only be used in conjunction
   with your product "CrossWorlds Interchange Server and CrossWorlds
   Connectors".
-  The quantity of Capacity units which must be purchased for each system is as
   follows: For Intel, OEM must purchase 2 capacity units for each Intel
   license. For Unix, OEM must purchase capacity units for each Unix license.
-  Capacity Unit Upgrade Protection with Support and Capacity Unit Upgrade
   Protection for a 2 year period and must be paid in advance for each capacity
   unit for each year in effect starting
-  Capacity Unit Upgrade Protection with Support and Capacity Unit Upgrade
   Protection must be purchased for all Capacity Units at an end user customer's
   enterprise.
-  Price changes do not affect licenses upgraded with Capacity Unit Upgrade
   Protection with Support and Capacity Unit Upgrade Protection.
-  Capacity Unit Upgrade Protection with Support and Capacity Unit Upgrade
   Protection with Support fees aggregate toward the revenue total of this
   exhibit.

<PAGE>

IBM / OEM Program Agreement: AUS970272
Transaction Document Number 001
--------------------------------------------------------------------------------

Thank you for doing business with IBM. This is a Transaction Document under the
IBM/OEM Program Agreement NO. AUS970272 ("Base Agreement"). This Transaction
Document becomes effective when signed by both parties.

By signing below for our companies, each of us agrees to the terms of this
Transaction Document. Once signed, 1) both parties agree any reproduction of the
Agreement made by reliable means (for example, photocopy or facsimile) is an
original unless prohibited by local law and 2) all Programs within this
Transaction Document are subject to it.

Agreed to:                            Agreed to:

International Business Machines corporation    CrossWorlds Software, Inc.

By: /s/ Stephen E. Jones                By: /s/ Barton Foster
    --------------------                    -----------------

Name: Dominic Cavalucci                 Name: Barton Foster
      -----------------                      --------------

Title: OEM Software Contracts           Title: Senior VP
       ----------------------                  ---------

Date: 6/3/99                            Date: 6/3/99
      ------                                  ------

IBM Address                             CrossWorlds Software, Inc.
11400 Burnet Road                       577 Airport Blvd., Ste. 800
Austin, TX 78758                        Burlingame, CA 94010
Attn: Dominic Cavalucci
0EM Software Contracts
Internal zip 4106

                                     1 of 8

<PAGE>

IBM / OEM Program Agreement: AUS970272

Transaction Document Number 001
--------------------------------------------------------------------------------

Thank you for doing business with IBM. This is a Transaction Document under the
IBM/OEM Program Agreement NO. AUS970272 ("Base Agreement"). This Transaction
Document becomes effective when signed by both parties.

By signing below for our companies, each of us agrees to the terms of this
Transaction Document. Once signed, 1) both parties agree any reproduction of the
Agreement made by reliable means (for example, photocopy or facsimile) is an
original unless prohibited by local law and 2) all Programs within this
Transaction Document are subject to it.

Agreed to:                            Agreed to:

International Business Machines       CrossWorlds Software, Inc.
Corporation

By: /s/ Stephen E. Jones              By:
    --------------------                  ---------------------

Name: Dominic Cavalucci                 Name: Barton Foster
      -----------------                       -------------

Title: OEM Software Contracts           Title: Senior VP
       ----------------------                  ---------

Date: 6/3/99                            Date:
      ------                                  ---------

IBM Address                              CrossWorlds Software, Inc.

11400 Burnet Road                        577 Airport Blvd., Ste. 800
Austin, TX 78758                         Burlingame, CA 94010
Attn: Dominic Cavalucci
0EM Software Contracts
Internal zip 4106

                                     1 of 8

<PAGE>

                           IBM/OEM Software Agreement
                        Transaction Document Number 001

                 MQSERIES INTEGRATOR (MQSI) RESTRICTED LICENSES
                 ----------------------------------------------

This exhibit authorizes you to distribute this product on a World Wide basis
with the exception of those geographic areas identified in the OEM Distribution
Agreement,

     1. MQSI Restricted License
        -----------------------

                                                            OEM PRICE IN
PART #    DESCRIPTION                                       US DOLLARS
------    -----------                                       ----------

41L187    MQSeries Integrator Product version 1.x and  Section 9 (b)
          Version 2,x, UNIX and NT Platforms

     2. Value-Add components which must be Included In Offerings:

--------------------------------------------------------------------------------
               Vendor                            Application Description
--------------------------------------------------------------------------------
Software Inc. (CrossWorlds)   The CrossWorlds InterChange Server

     3. Related Licensed Materials which must be included in Offerings: Related
     Licensed Materials (standard materials included with the product on golden
     master) will be included in your Offering in the appropriate languages and
     with the appropriate terms for the geographies in which It Will be
     distributed.

     4. Territory is World wide, with the exception of US State Department
     specified prohibited countries which include Cuba, Iraq, Iran, Libya, North
     Korea, and Yugoslavia (Serbia-Montenegro).

     5. Term: The term of this Transaction Document will be two (2) years from
     the date signed by the last signatory hereto, and will be automatically
     renewed for an additional one (1) year term unless notice of termination is
     provided by either party at least thirty (30) days prior to such renewal
     date. However, in the event you do not purchase the minimum quantity
     specified in Section 9 (b), such renewal is contingent upon your and IBM's
     agreement to revised terms for the programs.

     6. License Agreement Requirement: You will include in your Offering(s) the
     International Program License Agreement in the appropriate languages and
     with the appropriate terms for the geographies in which it will he
     distributed,

     7. Technical Support: You or your Distributors will provide Level 1 Service
     and Level 2 Service to Customers. You will include with your Offerings a
     conspicuous description of Level 1 and Level 2 Services and the method and
     means the Customer shall use to contact your Level 1 and Level 2 Services,
     IBM will provide Level 3 Service to you at no additional charge during the
     time that such service is available to all other IBM customers of the IBM
     Product.

     8. Coordinators: The following contract coordinators are authorized to
     receive notices under this Transaction Document and the Base Agreement:

                                     2 of 8

<PAGE>

     ---------------------------------------------------------------------------
                        For IBM                  For you:
     ---------------------------------------------------------------------------
     Name               Dominic Cavalucci        Director Alliances
     ---------------------------------------------------------------------------
     Company            IBM                      CrossWorlds Software Inc.
     ---------------------------------------------------------------------------
     Address            11400 Burnet Rd.         577 Airport Blvd, Suite 800
     ---------------------------------------------------------------------------
                        Internal Zip 4106
     ---------------------------------------------------------------------------
     City, ST           Austin, TX 78758         Burlingame CA 94010
     ---------------------------------------------------------------------------
     Telephone:         (512)823-8664            (650)685-9077
     ---------------------------------------------------------------------------
     Fax:               (512)823-8712            (650)685-1748
     ---------------------------------------------------------------------------

     9.   Royalty Calculation and Payment Requirements:

          a) CrossWorlds will pay IBM royalty payments on sales of CrossWorlds
          products bundled with MQSI as described in Section 2, to Customer
          Categories (5) and (6) based on implementation schedules of Phase (1),
          (2)a, and (2)b. Definitions of Customer Categories and Implementation
          Phases are listed below:

Customer Category:
----------------

     1.   Customers who have already bought CrossWorlds and who order additional
          copies or versions of CrossWorlds InterChange Server without MQSI. A
          small list of customers (reference Attachment I of this Transaction
          Document) registered by CrossWorlds at the time of contract with IBM
          and where CrossWorlds will close without IBM, (and may even be in
          competition with IBM). No customers allowed in this category in Phase
          2.
     2.   CrossWorlds prospective customers to whom CrossWorlds has already
          quoted a price at time of this contract who in CrossWorlds discretion
          are not being switched to MQSI based offering. Small list of customers
          in this category registered by CrossWorlds at the time of contract
          with IBM and where CrossWorlds will close without IBM, (and may even
          be in competition with IBM). Again no customers allowed in this
          category in Phase 2.
     3.   Customers who already have (or have contracted for) an unrestricted
          license to IBM MQSI and now propose to use it with CrossWorlds
          solution.
     4.   Prospective customers who CrossWorlds has identified to IBM as
          requiring "full", unrestricted MQSI license, (e.g. because they intend
          to use it for something other than CrossWorlds solution as well), and
          such customer has purchased MQSI from IBM by the time CrossWorlds
          starts implementing the Offering.
     5.   Customers with custom- or legacy-to-package integration requirement
          (where CrossWorlds sees MQSI as the appropriate technology to provide
          Phase 1 solution) who are not covered by Categories 3 or 4.
     6.   Customers with package-to-package only integration requirement, (where
          MQSI may or may not be part of the solution during Phase 1) who are
          not covered by Categories 3 or 4.

Phase 1: Starts with signing of this Transaction Document, and ends 12/31/99 or
-------
MQSI Version 2 General Availability + 2 weeks, whichever is the later date.

--------------------------------------------------------------------------------
Customer                        1,2          3         4         5         6
Category
--------------------------------------------------------------------------------
MQSI part of                     N           Y         Y         Y         Y
sale (whether
provided by IBM
or CrossWorlds
--------------------------------------------------------------------------------
CrossWorlds                      N           N         N         Y         N
Install MQSI
--------------------------------------------------------------------------------
Customer uses                    N           Y         Y         Y         N
MQSI as part of
CrossWorlds
solution
--------------------------------------------------------------------------------
OEM royalty                      N           N         N         Y         Y
--------------------------------------------------------------------------------
Sales teaming                    N           -         Y         Y         Y
possible
--------------------------------------------------------------------------------

<PAGE>

     Phase 2a - (MQSI part of all sales, but CrossWorlds InterChange Server
     --------
     embedding MQSI not yet available)

     ---------------------------------------------------------------------------
     Customer Category          3               4               5            6
     ---------------------------------------------------------------------------
     MQSI part of sale          Y               Y               Y            Y
     (whether provided
     by IBM or CrossWorlds)
     ---------------------------------------------------------------------------
     CrossWorlds Install        N               N               Y            N
     MQSI (Under terms
     of this contract)
     ---------------------------------------------------------------------------
     Customer uses MQSI as      Y               Y               Y            N
     part of the
     CrossWorlds solution
     ---------------------------------------------------------------------------
     OEM royalty                N               N               Y            Y
     ---------------------------------------------------------------------------
     Sales teaming possible     -               Y               Y            Y
     ---------------------------------------------------------------------------

     Phase 2b - (Phase 2a and CrossWorlds InterChange Server embedding MQSI is
     --------
     available)

     ---------------------------------------------------------------------------
     Customer Category          3               4               5            6
     ---------------------------------------------------------------------------
     MQSI part of sale          Y               Y               Y            Y
     (whether provided
     by IBM or CrossWorlds)
     ---------------------------------------------------------------------------
     CrossWorlds install        N               N               Y            Y
     MQSI (Under terms
     of this contract)
     ---------------------------------------------------------------------------
     Customer uses MQSI as      Y               Y               Y            Y
     part of CrossWorlds
     solution
     ---------------------------------------------------------------------------
     OEM royalty                N               N               Y            Y
     ---------------------------------------------------------------------------
     Sales teaming possible     -               Y               Y            Y
     ---------------------------------------------------------------------------

     (b) The OEM discounts and prices offered in this Transaction Document are
     based on total SRP revenue volume commitment of $4M over a (2) year term.
     The $4M commitment is calculated on IBM's SRP's for MQSI product and for
     upgrade support for MQSI. IBM SRP for MQSI product for alt CrossWorlds
     offering regardless of end user customer, processor size or operating
     platform environments is $110,000.

     Phase 1 royalty calculation: CrossWorlds shall received an OEM discount
     of 50% off of IBM SRP for MQSI sales, and the OEM royalty per license is
     $55,000 (counts as $110,000 towards commitment).

     Phase 2 royalty calculation: CrossWorlds shall received an OEM discount
     of 31% off of IBM SRP for MQSI sales, and the OEM royalty per license is
     $75,900 (counts as $110,000 towards commitment).

     Your purchase order will contain the following information: purchase order
     number, product pad number, order quantity, a contact name and phone
     number. Your orders will be sent to:

     IBM Branch Office JWQ
     Accounts Receivable - Internal Zip 261
     150 Kettletown Road

                                   4 of 8

<PAGE>

     Southbury, CT 06488

     c) You will provide to IBM quarterly sales report-, for quarters ending
     3/31, 6/30, 9/30, and 12/31. The sales report and payment for any royalties
     owed for the quarter being reported are due to IBM within 30 days of the
     quarter end.

     10. Miscellaneous Terms/Conditions;

     a) IBM wilt deliver to CrossWorlds Golden Master(s) for the MQSI program
     product listed above by the 30th day after mutual execution of this
     Transaction Document.

     b) The license granted to you is a "Restricted License" for the products
     listed in Section 2, which means they can only be used in conjunction with
     your product "The CrossWorlds InterChange Server",

     c) Purchases of MQSI may not be aggregated with purchases of other IBM
     products for discount purposes.

     d) Both parties will promptly reconcile total payments based on the actual
     24 month order volume and the contribution of those payments to the SRP
     volume commitment. Any amount overpaid by you shall be credited to your
     account and we will invoice you for any amount underpaid.

     e) CrossWorlds has the option to inform IBM in writing their wish to
     increase the committed revenue volume (per the chart below) to take
     advantage of higher discount levels at any point during Phase I!. The new
     discount(s) will only take effect on new sales after the Increase in
     commitment volumes. No retroactive discounts Will be applied toward sales
     prior to the increase in commitment volumes.

     MQSI SRP Revenue Volume Commitment and Associated OEM Discount Levels over
     a 12-month period:

<TABLE>
<CAPTION>
<S>                    <C>   <C>    <C>      <C>      <C>    <C>     <C>    <C>
     SRP Commitment:   $5K   $50K   $200K    $500K    $1M    $2M     $5M    $10M

     OEM Restricted    0%    0%     19%      23%      27%    31%     35%    40%
     License
</TABLE>

     f) No product returns are allowed, in the case of customer returns for
     warranty/indemnity issues, CrossWorlds may distribute MQSI as part of a
     replacement or workaround without charge.

     g) CrossWorlds will provide a list of customer situations who should
     qualify for classification as Category (1) and (2) customers (reference
     Attachment{ of this Transaction Document) at Transaction Document signing.

     h) IBM commits to holding quarterly meeting of the joint IBM/CrossWorlds
     Design Council and to have the IBM Technical Coordinator for CrossWorlds
     present at such meetings. CrossWorlds commits to participating in IBM MQSI
     Quarterly Design Council meetings during the term of this Agreement. No
     other participants will attend the joint Design Council unless mutually
     agreed. Both party's Technical Coordinators shall discuss and review
     technical issues relating to (1) MQSI planned changes/enhancements which
     may relate to and/or impact the effectiveness and use of CrossWorlds
     products with MQSI and (2) CrossWorlds requests for IBM MQSI
     changes/enhancements. Both IBM and CrossWorlds will provide the designated
     Technical Coordinators for each party prior to the start of the first
     council meeting.

     i) Press Announcement requirements: IBM and CrossWorlds shall issue a joint
     press announcement and host a joint press event announcing this Transaction
     Document with the appropriate executives from both companies within 30 days
     of mutual execution of this Transaction Document.

     j) IBM AIM sales representatives will be compensated for the MQSI OEM Sales
     revenues of CrossWorlds Offerings.

                                    5 of 8

<PAGE>

     k) in the event of a conflict between this Transaction Document and the
     Base Agreement, this Transaction Document shall prevail.

     11. Upgrade Protection:

                                                                  PRICE IN
<TABLE>
<CAPTION>
PART #     DESCRIPTION                                            US DOLLARS
------     -----------                                            ----------
<S>        <C>                                                    <C>
41L1901    Annual Upgrade Protection Fee                          20% of net price per year
           for MQSeries Integrator for NT and UNIX platforms
</TABLE>

     ('net price' refers to IBM OEM price as defined in this Transaction
     Document)

     - Upgrade Protection, purchased for an individual license over a one year
     period, will provide the purchaser with a new version or release when made
     generally available by IBM, at no additional cost to CrossWorlds. If the
     Upgrade Protection fee has been paid continuously since the original
     license was purchased. When Upgrade Protection has been purchased, OEM may
     upgrade the end user's license to the new version.

     - Upgrade Protection must be paid in advance for each license for each year
     in effect, beginning with the first quarterly accounting and payment as
     described in Section 5,2 of the Base Agreement. Each quarterly accounting
     and payment for new licenses in that quarter must have 20% added for the
     Upgrade Protection fees.

         12.  Amendments to Base Agreement:

The following amends the Base Agreement solely with respect to this Transaction
Document 001, and not with respect to any other Exhibits applicable to the Base
Agreement.

a)       The "Duration" on the profile sheet of the Base Agreement is hereby
         amended to read: "Duration: Two (2) years from mutual execution of
         IBM/OEM Software Agreement Transaction Document Number 001;
         automatically renewed for an additional one (1) year term unless notice
         of termination is provided by either party at least thirty (30) days
         prior to such renewal date".

b)       Section 2,1 of the Base Agreement is hereby amended to read: "provide
         you with golden master copies for the IBM Product(s) listed in an
         Exhibit or Transaction Document. We will make any generally available
         new releases and versions (i.e., those new releases and versions not
         specified in an Exhibit or Transaction Document) of such IBM Product
         available to you. Prices for such new releases and versions may vary.

c)       Section 4.3 of the Base Agreement is hereby amended to read' "make 100
         number of copies of the IBM Product(s) to be used solely for
         demonstration, support and evaluation of, and training on, development
         and testing, your Offering. Additionally, we will specify in the
         Profile if you are authorized to make any other no charge copies for
         any other purposes. You agree not to make any unauthorized copies.
         Provided a royalty has been already paid to IBM, there is no charge or
         royalty to you for distributions of the IBM Product(s) (i) with
         updates, upgrades, enhancements or new versions of Your Product(s) and
         (ii) as part of a replacement or workaround of your Offering due to
         warranty/indemnity issues."

d)       Section 4.8 of the Base Agreement is amended to read as follows: "not
         assign your rights or delegate your obligations under this Agreement to
         any third party without our written consent except to a successor in
         the event of a merger, acquisition or sale of assets, where such
         successor assumes in writing or by operation of law your obligations
         under this Agreement. Except for the foregoing, you may not assign this
         Agreement nor your rights or obligations hereunder to a third party
         without IBM's written consent and any attempt to do so is void".

e)       Section 5.1 of the Base Agreement is amended by inserting the phrase
         "(except as set forth in Section 4.8)" after the word
         "non-transferable".

                                    6 of 8

<PAGE>

f)       Section 7.1 of the Base Agreement is amended by deleting it and
         replacing it with the following' "7.1 If IBM increases the SRP for the
         IBM, Products, this will not change the SRP or discount level listed in
         the Transaction Document 001 during its term."

g)       Section 9.1 of the Base Agreement is amended to read as follows; "IBM
         warrants that for a period of 90 days following delivery of the golden
         master to you containing the IBM Product(s), the IBM Product(s) will
         perform in accordance with the functional specifications contained in
         the documentation for such IBM Product(s) and the golden master will be
         free of defects in materials and workmanship. IBM does not warrant that
         the IBM Product(S) will be error-free. Your exclusive remedy for any
         breach of the foregoing warranty will be for IBM to promptly either (as
         applicable), remedy such non-compliance or replace such golden master
         and permit you to distribute such remedy free of charge to your
         existing customers, IBM represents that when the IBM Product is used in
         the specified operating environment, it will conform to its
         specifications. If such specifications state that the IBM Product is
         '"Year 2000 Ready," such product when used in accordance with its
         associated documentation is capable of correctly processing, providing
         and/or receiving date data within and between the 20th and 21st
         centuries, provided that all other products (including hardware,
         software and firmware) used with the Program(s) properly exchange
         accurate date data with it. EXCEPT FOR THE FOREGOING, THE IBM
         PRODUCT(S) WE PROVIDE TO YOU PURSUANT TO THIS AGREEMENT ARE PROVIDED
         WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT
         LIMITED TO, WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
         PURPOSE."

h)       Section 11.2 of the Base Agreement is amended by (i) replacing the
         words "that party's" with "a", (ii) inserting the words "or trademark"
         immediately after the word "copyright" and (ii[) inserting the words
         "and your customers and other persons to whom you've distributed the
         IBM Product(s)" after the words "to enable you".

i)       Section 12.1 of the Base Agreement is amended to read as follows: "IBM
         hereby grants to you a nonexclusive, nontransferable (except as set
         forth in Section 4.8), royalty-free, worldwide right and license to use
         any IBM product logos or trademarks for the MQSeries product family in
         conjunction with your Offering pursuant to IBM's guidelines for such
         use. You will not remove any IBM trademarks or logos embedded in the
         IBM products. You may assert that your Offerings include the IBM
         products.

j)       Section 13.1 of the Base Agreement is amended by deleting the phrase ",
         and either party may terminate this Agreement without cause upon three
         months written notice, and adding the following "where 'cause' means a
         party's breach of a material term of this Agreement."

k)       The following is added to Section 14.3 of the Base Agreement' "The
         foregoing is subject to the provision that if we assign our rights or
         delegate our responsibilities under this Agreement to any entity which
         is not directly or indirectly controlling, controlled by or under
         common control with us, where 'control' means the ownership of 50% or
         more of the voting shares of the subject entity, you may terminate this
         Agreement upon written notice to us."

                                    7 of 8

<PAGE>

                                 ATTACHMENT I

Category 1 customer list

 1. Hercules
 2. Bombardier
 3. Ingersol Rand
 4. MCI/Avantel
 5. Telinor
 6. Orbital
 7. Andersen Windows
 8. Farmland
 9. US West
10. Roche Diagnostics
11. Polk
12. Amdahl
13. Northrop Grumman
14. Applied Materials
15. Autodesk
16. Orange
17. Vorwerk

Category 2 Customers list

 1. Delphi
 2. Philips
 3. ENBW (German Utility)
 4. Duetsche Telecom
 5. Honeywell UK
 6. Maxtor
 7. Schneider Trucking
 8. Franklin-Covey
 9. Unum
10. Harris Semiconductor
11. Calibar Logistics
12. Tech Data
13. ABB
14. Solar Turbine

                                    8 of 8

<PAGE>

                              [LETTERHEAD OF IBM]

February 8, 2000

Mr. Scott Takaoka
Cross Worlds Software, Inc.
577 Airport Blvd, Suite 800
Burlingame, CA 94010

SUBJECT: Amendment 01 to OEM DISTRIBUTION AGREEMENT NO. AUS970272

Dear Mr. Scott Takaoka,

     As a matter of clarification, the base Agreement in paragraph 7.1 requires
both parties to sign a written amendment to all changes excluding price changes.
Since we both wish to amend the Duration of this Agreement, please sign below
indicating your acceptance. Duration shall be amended to read as follows:

     Duration: The duration of this Agreement will be extended to
     June 3, 2001, and will be automatically renewed for an
     additional one (1) year term unless notice of termination is
     provided by either party at least thirty (30) days prior to such
     renewal date. However, in the event you do not purchase the
     minimum quantity specified in Section 9 (b), such renewal is
     contingent upon your and IBM's agreement to revised terms for
     the Programs.

     All exhibits attached to this Agreement shall remain in effect
     until changed or terminated via a sixty day written notice per
     paragraph 7.1 of this Agreement.

Once signed and completed, both parties agree any reproduction of this Extension
of OEM Distribution Agreement No. AUS970272 made by reliable means (for example,
photocopy or facsimile) is an original.

Please sign below if you concur to this contract extension and fax back to me.
If you do not concur, please indicate so below and return to me.

Sincerely,

                                           CrossWorlds Software, Inc.

/s/ Dominic Cavalucci  2/8/2000            /s/ Mark Kent        2/9/00
--------------------------------           -------------------  ------
     Signature           Date                  Signature         Date

Dominic Cavalucci                                Mark Kent
                                           -------------------
Contract Administrator                          Print Name
IBM Software Procurement, US
                                                 SVP & CFO
                                            -------------------
                                                   Title

<PAGE>

                              Amendment Number Two (2) dated March 21,2000 to
                              the IBM OEM Distribution Agreement No, AUS970272
                              executed on July 11, 1997 between IBM Corporation
                              and CrossWorlds Software, Inc.

International Business Machines Corporation (hereinafter referred to as "IBM")
and CrossWorlds Software, Inc. (hereinafter referred to as "CrossWorlds") hereby
agree to amend the License Agreement No, AUS970272 (hereinafter referred to as
"Agreement") as follows:

The following Amendment Two (2) amends the Base Agreement solely with respect to
the Exhibit titled "MQSERIES INTEGRATOR (MQSI) RESTRICTED LICENSES" effective
3/13/00 and not with respect to any other Exhibits applicable to the Base
Agreement.

a)   Section 2.1 of the Base Agreement is hereby amended to read: "provide you
     with golden master copies for the IBM Product(s) listed in an Exhibit. We
     will make any generally available new releases and versions (i.e., those
                                                                  ----
     new releases and versions not specified in an Exhibit) of such IBM Product
     available to you. Prices, terms and conditions for such new releases and
     versions may vary.

b)   Section 4.3 of the Base Agreement is hereby amended to read: "make 100
     copies of the IBM Product(s) to be used solely for demonstration, support
     and evaluation of, and training on, development and testing, your Offering.
     Additionally, we will specify in the Profile if you are authorized to make
     any other no charge copies for any other purposes. You agree not to make
     any unauthorized copies. Provided a royalty has been already paid to IBM,
     there is no charge or royalty to you for distributions of the IBM
     Product(s) (i) with updates, upgrades, enhancements or new versions of Your
     Product(s) and (ii) as part of a replacement or workaround of your Offering
     due to warranty/indemnity issues."

c)   Section 4.8 of the Base Agreement is amended to read as follows: "not
     assign your rights or delegate your obligations under this Agreement to any
     third party without our written consent except to a successor in the event
     of a merger, acquisition or sale of assets, where such successor assumes in
     writing or by operation of law your obligations under this Agreement.
     Except for the foregoing, you may not assign this Agreement nor your rights
     or obligations hereunder to a third party without IBM's written consent and
     any attempt to do so is void".

d)   Section 5.1 of the Base Agreement is amended by inserting the phrase
     "(except as set forth in Section 4.8)" after the word "non-transferable".

e)   Section 7.1 of the Base Agreement is amended by deleting It and replacing
     it with the following "7.1 If IBM increases the Suggested Retail Price
     (SRP) for the IBM Products, this will not change the SRP or discount level
     listed in the Exhibit during its term."

g)   Section 9.1 of the Base Agreement is amended to read as follows: "IBM
     warrants that for a period of 90 days following delivery of the golden
     master to you containing the IBM Product(s), the IBM Product(s) will
     perform in accordance with the functional specifications contained in the
     documentation for such IBM Product(s) and the golden master will be free of
     defects in materials and workmanship. IBM does not warrant that the IBM
     Product(s) will be error-free. Your exclusive remedy for any breach of the
     foregoing warranty will be for IBM to promptly either (as applicable),
     remedy such non-compliance or replace such golden master and permit you to
     distribute such remedy free of charge to your existing customers. IBM
     represents that when the IBM Product is used in the specified operating
     environment, it will conform to its specifications, if such specifications
     state that the IBM Product is "Year 2000 Ready," such product when used in
     accordance with its associated documentation is capable of correctly
     processing, providing and/or receiving date data within and between the
     20th and 21st centuries, provided that all other products (including
     hardware, software and firmware) used with the Program(s) properly exchange

                                       1

<PAGE>

     accurate date data with it. EXCEPT FOR THE FOREGOING, THE IBM PRODUCT(S) WE
     PROVIDE TO YOU PURSUANT TO THIS AGREEMENT ARE PROVIDED WITHOUT WARRANTY OF
     ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, WARRANTY OF
     MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE."

h)   Section 11.2 of the Base Agreement is amended by (i) replacing the words
     "that party's" with "a", (ii) inserting the words "or trademark"
     immediately after the word "copyright" and (iii) inserting the words "and
     your customers and other persons to whom you've distributed the IBM
     Product(s)" after the words "to enable you".

i)   Section 12.1 of the Base Agreement is amended to read as follows: "IBM
     hereby grants to you a nonexclusive, nontransferable (except as set forth
     in Section 4.8), royalty-flee, worldwide right and license to use any IBM
     product logos or trademarks for the MQSeries product family in conjunction
     with your Offering pursuant to IBM's guidelines for such use. You will not
     remove any IBM trademarks or logos embedded in the IBM products. You may
     assert that your Offerings include the IBM products.

j)   Section 13.1 of the Base Agreement is amended by deleting the phrase " and
     either party may terminate this Agreement without cause upon three months
     written notice" and adding the following "where 'cause' means a party's
     breach of a material term of this Agreement."

k)   The following is added to Section 14.3 of the Base Agreement: "The
     foregoing is subject to the provision that if we assign our rights or
     delegate our responsibilities under this Agreement to any entity which is
     not directly or indirectly controlling, controlled by or under common
     control with us, where 'control' means the ownership of 50% or more of the
     voting shares of the subject entity, you may terminate this Agreement upon
     written notice to us."

Except as otherwise provided in this Amendment Number Two (2), all other terms
and conditions of the Agreement shall remain in full force and effect.

Once signed and completed, both parties agree any reproduction of this Amendment
Number Two (2) made by reliable means (for example, photocopy or facsimile)is an
original.

ACCEPTED AND AGREED TO:                            ACCEPTED AND AGREED TO:

International Business Machines Corporation        CrossWorlds Software, Inc.
11400 Burnet Road                                  577 Airport Blvd., Suite 800
Austin, TX 78758                                   Burlingame, CA 94010

By:      /s/ Dominic Cavalucci                     By:      /s/ Barton Foster
        ------------------------                        ----------------------
           Authorized Signature                          Authorized Signature

Name:      Dominic Cavalucci                       Name:   Barton Foster
                                                        ----------------------

Title:     Contract Administrator                  Title:  SVP, Marketing &
           IBM Software Procurement                        Business Development
                                                        ----------------------

Date:        3/21/00                               Date:   3/21/00
         -----------------------                        ----------------------

                                       2

<PAGE>

                                  EXHIBIT TO
                        THE OEM DISTRIBUTION AGREEMENT
                            FOR IBM PRODUCTS PROFILE

                 MQSERIES INTEGRATOR (MQSI) RESTRICTED LICENSES
                 ----------------------------------------------

Effective Date: 03/13/00
------------------------

  This exhibit authorizes you to distribute this product on a World Wide basis
  with the exception of those geographic areas identified In the OEM
  Distribution Agreement.

  1. MQSI Restricted License
     -----------------------
                                                      OEM PRICE IN
PART #        DESCRIPTION                              US DOLLARS
------        -----------                             ------------
41L187    MQSeries Integrator Product Version 1.x    See Section 9 (b)
          UNIX and NT Platforms

  2. Value-Add Components which must be Included in Offerings:

--------------------------------------------------------------------------------
                        Vendor                      Application Description
--------------------------------------------------------------------------------
CrossWorlds Software Inc. (Crossworlds)     The CrossWorlds InterChange Server
--------------------------------------------------------------------------------

  3. Related Licensed Materials which must be included in Offerings: Related
  Licensed Materials (standard materials included with the product on golden
  master) will be included in your Offering in the appropriate languages and
  with the appropriate terms for the geographies in which it will be
  distributed.

  4. Coordinators: The following contract coordinators are authorized to receive
  notices under this Exhibit and the Base Agreement:

<TABLE>
<CAPTION>
                                          For IBM:                              For you:
<S>                                       <C>                                   <C>
-----------------------------------------------------------------------------------------------------------------
  Name                                    Dominic Cavalucci                     Scott Takaoka, Director Alliances
-----------------------------------------------------------------------------------------------------------------
  Company                                 IBM                                   CrossWorlds Software, Inc.
-----------------------------------------------------------------------------------------------------------------
  Address                                 11400 Burnet Rd.                      577 Airport Blvd, Suite 800
-----------------------------------------------------------------------------------------------------------------
                                          Internal Zip 4106
-----------------------------------------------------------------------------------------------------------------
  City, ST                                Austin, TX 78758                      Burlingame CA 94010
-----------------------------------------------------------------------------------------------------------------
  Telephone:                              (512)823-8664                         (650) 685-9077
-----------------------------------------------------------------------------------------------------------------
  Fax:                                    (512)823-8712                         (650) 685-1748
-----------------------------------------------------------------------------------------------------------------
</TABLE>

  5. Royalty Calculation and Payment Requirements:

     a)  Retroactive to June 3, 1999, CrossWorlds will pay IBM royalty payments
     to IBM on sales of MQSI products, whenever a copy of IBM's MQSI product is
     supplied by CrossWorlds together or in association with the sale of the
     CrossWorlds product as described in Section 2.

     (b) The OEM discounts and prices offered in this Exhibit are based on total
     SRP revenue volume commitment of $4M over a (2) year term, The $4M
     commitment is calculated on IBM's SRP's for

                                       1

<PAGE>

   MQSI product and for upgrade support for MQSI, IBM SRP for MQSI product for
   all CrossWorlds offering regardless of end user customer, processor size or
   operating platform environments is $110,000.

   While the calculation of the OEM price is based on this SRP revenue volume
   commitment of $4M, CrossWorlds is not required to meet this commitment for
   the purpose of this Exhibit. A new SRP revenue volume commitment requirement
   will be presented in a new Exhibit to CrossWorlds for signature.

   OEM PRICE: CrossWorlds shall receive an OEM discount of 50% off of IBM SRP
   for MQSI sales, and the OEM royalty per license is $55,000.

   Your purchase order will contain the following information: purchase order
   number, product part number, order quantity, a contact name and phone number.
   Your orders will be seat to:

   IBM Branch Office JWQ
   Accounts Receivable - Internal Zip 261
   150 Kettletown Road
   Southbury, CT 06488

   c) You will provide to IBM quarterly sales reports for quarters ending
   3/31,6/30, 9/30, and 12/31. The sales report and payment for any royalties
   owed for the quarter being reported are clue to IBM within 30 days of the
   quarter end.

  6. Miscellaneous Terms/Conditions:

   a) IBM will deliver to CrossWorlds Golden Master(s) for the MQSI program
   product listed above by the 30th day after mutual execution of this Exhibit.

   b) Purchases of MQSI may not be aggregated with purchases of other IBM
   products for discount purposes.

   MQSI SRP Revenue Volume Commitment and Associated OEM Discount Levels over a
   12-month period:

   SRP Commitment:  $5K  $50K  $200K  $500K  $1M  $2M  $5M  $10M

   OEM Restricted   0%   0%    19%    23%    27%  31%  35%  40%
   License

   c) No product returns are allowed, in the case of customer returns for
   warranty/indemnity issues, CrossWorlds may distribute MQSI as part of a
   replacement or workaround without charge.

   d) IBM commits to holding quarterly meeting of the joint IBM/CrossWorlds
   Design Council and to have the IBM Technical Coordinator for CrossWorlds
   present at such meetings. CrossWorlds commits to participating in IBM MQSI
   Quarterly Design Council meetings during the term of this Agreement. No other
   participants will attend the joint Design Council unless mutually agreed.
   Both party's Technical Coordinators shall discuss and review technical issues
   relating to (1) MQSI planned changes/enhancements which may relate to and/or
   impact the effectiveness and use of CrossWorlds products with MQSI and (2)
   CrossWorlds requests for IBM MQSI changes/enhancements. Both IBM and
   CrossWorlds will provide the designated Technical Coordinators for each party
   prior to the start of the first council meeting.

   e) In the event of a conflict between this Exhibit and the Base Agreement,
   this Exhibit shall prevail. This Exhibit supersedes and replaces the
   Exhibit/Transaction Document 001 entered into by the parties June 3, 1999.

                                       2

<PAGE>

  7. Upgrade Protection:

<TABLE>
<CAPTION>

                                                                        OEM PRICE IN
PART #         DESCRIPTION                                              US DOLLARS
<S>            <C>                                                      <C>
------         -----------                                              ----------
41L1901        Annual Upgrade Protection Fee                            20% of net price per year
               for MQSeries integrator for NT and UNIX platforms
</TABLE>

  ('net price' refers to IBM OEM price as defined in this Exhibit)

  - Upgrade Protection, purchased for an individual license over a one year
  period, will provide the purchaser with a new version or release when made
  generally available by IBM, at no additional cost to CrossWorlds. If the
  Upgrade Protection fee has been paid continuously since the original license
  was purchased, When Upgrade Protection has been purchased, OEM may upgrade the
  end user's license to the new version.
  - Upgrade Protection must be paid in advance for each license for each year in
  effect, beginning with the first quarterly accounting and payment as described
  in Section 6.2 of the Base Agreement. Each quarterly accounting and payment
  for new licenses in that quarter must have 20% added for the Upgrade
  Protection fees.

Except as otherwise provided in this Exhibit, all other terms and conditions of
the Agreement shall remain in full force and effect.

Once signed and completed, both parties agree any reproduction of this Exhibit
made by reliable means (for example, photocopy or facsimile) is an original.

ACCEPTED AND AGREED TO:                            ACCEPTED AND AGREED TO:

International Business Machines Corporation        CrossWorlds Software, Inc.
11400 Burnet Road                                  577 Airport Blvd., Suite 800
Austin, TX 78758                                   Burlingame, CA 94010

By:     /s/ Dominic Caralucci                      By:      /s/ Barton Foster
        ------------------------                        ----------------------
           Authorized Signature                          Authorized Signature

Name:      Dominic Cavalucci                       Name:   Barton Foster
                                                        ----------------------

Title:     Contract Administrator                  Title:  SVP, Marketing &
                                                           Business Development
                                                        ----------------------

Date:      3/22/00                                 Date:   3/21/00
         -----------------------                        ----------------------

                                       3<PAGE>

                                              [CONFIDENTIAL TREATMENT REQUESTED]

                                                                 Exhibit 10.14

                             CROSSWORLDS SOFTWARE
                    SOFTWARE LICENSE AND SUPPORT AGREEMENT

       This SOFTWARE LICENSE AND SUPPORT AGREEMENT ("Agreement") is entered into
       as of 12/21/99 ("Effective Date") by Delphi Automotive Systems, LLC, a
       Delaware limited liability corporation, having a principal place of
       business at 5725 Delphi Drive, Troy, Michigan 48098-2615 ("Customer"),
       and CrossWorlds Software, Inc., a Delaware corporation, having a
       principal place of business at 577 Airport Boulevard, Suite 800,
       Burlingame, California 94010 ("CrossWorlds"), and describes the terms
       and conditions pursuant to which CrossWorlds shall license to Customer
       and support certain Software (as defined below).

       In consideration of the mutual promises and upon the terms and conditions
       set forth below, the parties agree as follows:

1.     Definitions

1.1.   "Affiliates" means all current and future business entities that,
       directly or indirectly, control, are controlled by, or are under common
       control with Customer.

1.2.   "Collaborations" means the applications business logic portion of the
       Software so designated in Attachment A.

1.3.   "Confidential Information" means this Agreement and all its Attachments
       and Appendices, any addenda hereto signed by both parties, and (a) with
       respect to information of CrossWorlds, all information of CrossWorlds of
       a proprietary and confidential nature such as Software listings,
       Documentation, data, drawings, benchmark tests, specifications, trade
       secrets, source code relating to the Software, and any other proprietary
       and confidential information supplied to Customer by CrossWorlds,
       including all items defined as "confidential information" of CrossWorlds
       in any other agreement between Customer and CrossWorlds whether executed
       prior to or after the date of this Agreement ("CrossWorlds Confidential
       Information"), and (b) with respect to information of Customer, all
       confidential and proprietary business information of Customer supplied or
       made available by Customer to CrossWorlds.

1.4.   "Connectors" means the portions of the Software that connect
       applications, which are so designated on Attachment A.

1.5.   "Documentation" means the user manuals distributed by CrossWorlds that
       are included with the Software.

1.6.   "Environment" means the computer system, including peripheral equipment
       and operating system software, specified in Attachment A.

1.7.   "Maintenance and Support" means the services described in Section 7.

1.8.   "Server" means a computer system that allows Users to access the Software
       from local or remote personal computers or terminals.

1.8.5. "Server Software" means the Software specified in Attachment A and
       otherwise provided to Customer pursuant to this Agreement for use on
       Servers.

1.9.   "Site" means each physical location specified in Attachment A of one or
       more Servers on which Customer is entitled to Use the Software.

1.10.  "Software" means the computer software programs specified in Attachment A
       and otherwise provided to Customer pursuant to this Agreement to connect
       and collaborate with the versions of the Customer software specified in
       Attachment A, and includes without limitation the Third Party Technology
       (as defined in the Third Party Technology Appendix).

1.11.  "Third Party Technology" means the third party technology stated in the
       Third Party Technology Appendix.

1.12.  "Use" means utilization of the Software and Documentation by Customer
       (and such other entities as are expressly permitted by Section 2) on no
       more than the number of Servers set forth on Attachment A, for its own
       internal information processing services and computing needs (except as
       expressly permitted by Section 2), by copying or transferring the same
       into Customer's Environment. "Use" of the Software shall be subject to
       the restrictions set forth in Section 2.1.

1.13.  "Update" means a release or version of the Software containing functional
       enhancements, extensions, error corrections or fixes that is generally
       made available free of charge (other than media and handling charges) to
       CrossWorlds' customers who have contracted for Maintenance and Support.

1.14.  "User" means those Customer employees or Affiliates (pursuant to Section
       2.4) authorized by Customer to Use/access the Software through a Server.

2.     Grant of License

2.1.   Grant. Subject to the terms and conditions of this Agreement, CrossWorlds
       hereby grants to Customer a limited, perpetual, nonexclusive and
       nontransferable license solely in the Environment located at the Site
       (except as provided herein) to:

       2.1.1. Allow Use of the Tools set forth on Attachment A (the "Tools") by
       the number of users ("Development Users") set forth on Attachment A,
       provided that all software produced by or for Customer in the Use of such
       Tools shall be subject to the terms and conditions of this Agreement and
       such software may be installed and used only for Customer's internal
       production at the Site and on the number of Servers set forth in
       Attachment A;

       2.1.2. Use the Connectors, and to make no more than the number of copies
       of the Connectors set forth in Attachment A;

       2.1.3. Use the Collaborations and Server Software, and to make copies
       solely on the number of Servers set forth in Attachment A;

       2.1.4. Use and modify the Documentation in connection with Use of the
       Software; and

       2.1.5. Modify the Software pursuant to authorized Use of the Tools;
       provided that all such modifications shall be subject to the restrictions
       of this Agreement that apply to the Software.

2.2.   Reservation of Rights. Customer acknowledges and agrees that all right,
       title and interest in all copies of the Software and Documentation
       whether in machine-readable or printed form, and derivative works thereof
       prepared by or for CrossWorlds and all related technical trade secrets
       not developed in whole or in part by Customer and all rights therein
       (including without limitation intellectual property rights), are and
       shall be the exclusive property of CrossWorlds and/or its suppliers, and
       Customer shall assign to and reasonably assist CrossWorlds, at
       CrossWorlds' expense, in maintaining and securing such ownership.
       Customer shall have only those rights in or to the Software and
       Documentation granted to it pursuant to this Section 2 of the Agreement.
       Customer shall in no event distribute, resell or otherwise provide to any
       third party (except to an Affiliate for its internal production purposes)
       any software produced by or for Customer in the Use of the Tools.

2.3.   Delivery. Upon execution of this Agreement by Customer and CrossWorlds,
       CrossWorlds shall issue to Customer a reasonable number of
       machine-readable copies of the Software, for Use at the Site(s) only, to
       the extent that the number of copies supports the Customer's projects
       using the Software at the Site(s), along with a reasonable number of
       copies of the appropriate Documentation, to the extent that the number of
       copies supports the Customer's projects using the Software at the
       Site(s), and to the extent that Customer is not able to download such
       additional Documentation from CrossWorlds Internet site. CrossWorlds will
       provide Customer with additional copies of the Documentation at
       CrossWorlds' then current standard charges. Customer acknowledges that no
       copy of the source code of the Software will be provided to Customer
       except pursuant to Section 5.

2.4.   Use by Affiliates. Affiliates of Customer may Use the Software solely
       pursuant to the terms and conditions of this Agreement. Customer
       acknowledges and agrees that any breach of this Agreement by Affiliates
       shall be deemed a breach of the Agreement by Customer.

2.5.   Disaster Recovery. If the specified Environment is inoperable or the
       equipment therein is under repair, Customer will be entitled to transfer
       the Software to a substitute Environment at the same Site using an
       operating system that is supported by CrossWorlds, provided that Customer
       shall promptly notify CrossWorlds in writing of the transfer. Customer
       will be responsible for any services required if the Software has to be
       ported to an operating system that is not supported by CrossWorlds. If
       the specified Site is nonfunctional for purposes of this Agreement,
       Customer will be entitled to transfer the Software to a substitute
       Environment at a new Site using an operating system that

[*] = CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY
WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS.

                                    Page 1
<PAGE>

       is supported by CrossWorlds, subject to the number of allowable Servers
       as specified in Attachment A, provided that Customer shall promptly
       notify CrossWorlds in writing of the transfer. Notwithstanding anything
       in this section to the contrary, no restrictions shall be placed on the
       transfer of Software licensed under if an Enterprise License is so
       specified in Attachment A.

2.6.   Backup Copy. Customer will be entitled to make a reasonable number of
       machine-readable copies of the Software for backup or archival purposes.
       Customer may not copy the Software, except as permitted by this
       Agreement. Annually, Customer shall maintain accurate and up-to-date
       records of the number and location of all archival copies of the Software
       and inform CrossWorlds in writing of such location(s). All copies of the
       Software will be subject to all terms and conditions of this Agreement.
       Whenever Customer is permitted to copy or reproduce all or any part of
       the Software, all titles, trademark symbols, copyright symbols and
       legends, and other proprietary markings must be reproduced.

2.7.   Third-Party Consultant Use. (a) CrossWorlds acknowledges and agrees that
       from time to time Customer or an Affiliate may engage a third party
       outsource service provider ("Third Party Provider") to perform, on behalf
       of the Customer or the Affiliate, Customer's or the Affiliates' internal
       information processing services and computing needs referred to in the
       definition of "Use" in Section 1.12 of this Agreement, or to perform
       systems integration, facilities management consulting or disaster
       recovery services or similar services. The Third Party Provider may Use
       the Software solely for the benefit of Customer or an Affiliate subject
       to the terms and conditions of this Agreement so long as (i) Customer has
       entered into its customary vendor confidentiality agreement with the
       Third Party Provider, (ii) Customer shall be responsible for the breach
       of such confidentiality agreement by the Third Party Provider to the
       extent that such breach also constitutes a breach of confidentiality
       obligations hereunder, and (iii) Customer informs the Third Party
       Provider of the confidentiality obligations arising under this Agreement.
       The parties acknowledge that Customer's confidentiality obligations
       hereunder may be breached, and liability incurred to CrossWorlds
       hereunder, by Customer as a result of the actions or omissions of a Third
       Party Provider. Nothing herein will prevent Customer from seeking
       recovery for such breach from such Third Party Provider.

       (b) Quarterly, CrossWorlds may submit to Customer a list of entities that
       are direct competitors of CrossWorlds (the "Direct Competitors").
       Customer will promptly respond to written inquiry from CrossWorlds
       regarding the identity of any Third Party Provider and inform CrossWorlds
       as to whether such Third Party Provider has or may have access to the
       Software in the performance of its obligations to Customer. If such Third
       Party Provider has, or may have, access to the Software in the
       performance of its obligations to Customer, Customer shall confer with
       CrossWorlds and the parties shall cooperate, and Customer shall use its
       best efforts, to, where appropriate, do one or more of the following: (i)
       implement reasonable procedures for the protection of CrossWorlds' rights
       in the Software (which may include, but is not limited to, security and
       access logs, monitoring and similar processes or procedures); (ii) obtain
       a written confidentiality agreement from the Third Party Provider
       containing reasonably acceptable terms and conditions that is enforceable
       by CrossWorlds, including without limitation, a covenant against reverse
       engineering the Software; and (iii) where necessary to protect
       CrossWorlds' rights and interests in the Software and where reasonably
       practicable to promote Customer's rights and interests in its project,
       Customer will use its best efforts to restrict such Third Party
       Provider's access to the Software.

       __________________ INITIALS RE SECTION 2.7

3.     License Restrictions.

3.1.   Customer agrees that it will not itself, or through any parent,
       subsidiary, affiliate, agent or other third party:

       3.1.1. sell, lease, license or sublicense the Software or the
       Documentation;

       3.1.2. decompile, disassemble, or reverse engineer the Software, in whole
       or in part;

       3.1.3. Use the Software on any Server not located at the Site;

       3.1.4. write or develop any derivative work or any other software program
       based upon the Software or any Confidential Information, except pursuant
       to authorized Use of Tools as set forth in Section 2.1.5, if any;

       3.1.5. use the Software to provide processing services to third parties,
       or otherwise use the Software on a "service bureau" basis.

4.     Fees.

4.1.   License Fees. In consideration of the license granted pursuant to Section
       2.1, Customer agrees to pay CrossWorlds the License Fee specified in
       Attachment A. The License Fee is due and payable upon the payment
       schedule specified in Attachment A.

4.2.   Maintenance Fees. In consideration of the Maintenance and Support that
       CrossWorlds shall provide to Customer, Customer agrees to pay CrossWorlds
       the Maintenance Fee specified in Attachment A. The Maintenance Fee is due
       and payable upon the payment schedule specified in Attachment A. Any
       additional Maintenance and Support not set forth in Attachment A will be
       subject to good faith negotiations between the parties.

4.3.   Additional Licenses. Customer will have the option to expand the license
       granted pursuant to Section 2.1 to include Use of the Software at
       additional Sites and/or to increase the allowed number of Servers, upon
       CrossWorlds' receipt and acceptance of Customer's notice of the
       additional Sites and/or Servers and the additional license fees for the
       expanded Use as set forth in a mutually agreed Attachment A.

4.4.   Taxes. All charges and fees provided for in this Agreement (including the
       Maintenance Fees) are exclusive of any taxes, duties or similar charges
       imposed by any government (including without limitation withholding
       taxes) and all amounts payable hereunder shall be made without deduction
       for taxes, duties or charges. Customer agrees to pay or reimburse
       CrossWorlds for all federal, state, dominion, provincial, or local sales,
       use, personal property, excise or other taxes, fees, or duties arising
       out of this Agreement or the transactions contemplated by this Agreement
       (other than taxes on the net income of CrossWorlds).

4.5.   Payments. All fees shall be paid in U.S. Dollars. All invoices are due
       and payable in accordance with Customer's Multilateral Netting System
       ("MNS-2") on the second month, second day from the date of invoice.

5.     Source Code Escrow. At a later date, the parties will enter into a
       mutually acceptable Master Source Code Escrow Agreement with respect to
       the Software (excluding the Third Party Technology), to which neither
       party shall unreasonably withhold its consent.

6.     Audit Rights. CrossWorlds retains the right to audit Customer's Use of
       the Software at the principal place of business listed above with
       reasonable prior notification of such audit given to Customer. Such audit
       shall not occur more than once per year and shall be performed during
       normal business hours. If the result of such audit reveals that Customer
       is out of compliance with this Agreement, Customer shall pay to
       CrossWorlds the appropriate fees required to bring Customer back into
       compliance. CrossWorlds shall invoice Customer for such fees with the sum
       due payable in accordance with Customer's Multilateral Netting System
       ("MNS-2") by the second month, second day. Customer will, upon request by
       CrossWorlds, promptly provide CrossWorlds with a written report,
       certified by an officer of Customer, stating the Site(s), number of
       Development Users and number of Servers with respect to which Customer is
       Using the Software.

7.     Maintenance and Support. For so long as Customer is current in the
       payment of all Maintenance Fees and is otherwise in substantial
       compliance with this Agreement, Customer will be entitled to maintenance
       and support of the Software ("Maintenance and Support") as specified in
       this Section 7.

7.1.   Term and Termination. CrossWorlds' provision of Maintenance and Support
       to Customer will commence on the date set forth in Attachment A and will
       continue for an initial term of one (1) year, except as set forth in an
       Attachment A. Maintenance and Support will automatically renew at the end
       of the initial term and any subsequent term for a renewal term of one (1)
       year unless Customer has provided CrossWorlds with a written termination
       notice of its intention not to renew the Maintenance and Support at least
       sixty (60) days prior to the termination of the then-current term, except
       as set forth in an Attachment A. Termination of Maintenance and Support
       upon failure to renew will not affect the license of the Software.

7.2.   Maintenance and Support Services. Maintenance and Support means that
       CrossWorlds will provide: (a) Updates, if any, and appropriate
       Documentation, and (b) assistance with respect to the Software,
       including: (i) clarification of functions and features of the

                                    Page 2
<PAGE>

       Software; (ii) clarification of Documentation pertaining to the Software;
       and (iii) error verification, analysis and corrective efforts as further
       described in Attachment B. Maintenance and Support will be provided only
       with respect to versions of the Software that, in accordance with
       CrossWorlds policy, are then being supported by CrossWorlds.

7.3.   Eligibility of Software. Maintenance and Support will not include
       services requested as a result of, or with respect to, (i) improper
       installation by Customer or use of the Software that deviates from any
       operating procedures established by CrossWorlds in the applicable
       Documentation, (ii) attempted or actual modification, alteration,
       additions or extensions to or of the Software by Customer or any third
       party (except for modifications, alterations, additions or extensions to
       or of the Software permitted in writing by CrossWorlds), (iii) accident,
       electrical failure, or failure of air conditioning or humidity control,
       (iv) any version of the Software more than one Update prior to the
       currently commercially available Update of the Software so long as
       CrossWorlds timely provided each of the Updates; (v) failure to
       incorporate an Update previously released and provided by CrossWorlds and
       (vi) any portion(s) of the Software customized by CrossWorlds, Customer
       or a Third Party Consultant for Customer's use.

7.4.   Responsibilities of Customer. CrossWorlds' provision of Maintenance and
       Support to Customer is subject to (and if Customer employs a Third Party
       Consultant as described in Section 2.7, such Third Party Consultant's
       compliance with) the following:

       7.4.1. Customer shall provide CrossWorlds with access to Customer's
       personnel and Environment during normal business hours. This access must
       include the ability to dial-in to any part of the Environment on which
       the Software is operating necessary to maintain the Software. CrossWorlds
       will inform Customer of the specifications of the modem equipment needed,
       and Customer will be responsible for the costs and use of said equipment.

       7.4.2. Customer shall provide supervision, control and management of the
       Use of the Software. In addition, Customer shall implement procedures for
       the protection of information and the implementation of backup facilities
       in the event of errors or malfunction of the Software or Environment.

       7.4.3. Customer shall document and promptly report all errors or
       malfunctions of the Software sufficient to enable CrossWorlds to
       replicate and verify the error or malfunction. Customer shall take all
       steps necessary to carry out procedures for the rectification of errors
       or malfunctions within a reasonable time after such procedures have been
       received from CrossWorlds.

       7.4.4. Customer shall maintain a current backup copy of all programs and
       data.

       7.4.5. Customer shall properly train its personnel in the Use and
       application of the Software and the Environment on which it is used.

8.     Covenants, Representations and Warranties.

8.1.   Assignment or Enforcement of Warranties. With respect to all Software
       licensed by CrossWorlds to Customer as specified on Attachment A,
       CrossWorlds shall assign to Customer the rights, including right to
       recovery, it obtains under warranties or indemnifications given by third
       parties in connection to the foregoing to the extent such rights are
       available and assignable. CrossWorlds shall, upon Customer's request, and
       with reasonable notice and particular documentation to determine the
       nature of the potential breach of warranty, enforce any such warranties
       that are not assignable, to the extent any such warranties are available,
       and track and notify Customer of each non-assignable warranty applicable
       thereto and deliver to Customer any documentation issued by a warrantor
       evidencing such non-assignable warranty.

8.2.   Illicit Code. CrossWorlds shall use its best efforts to ensure that no
       Illicit Code (as defined herein) is coded or introduced into the Software
       by CrossWorlds or CrossWorlds' representatives. In the event that any
       Illicit Code is found to have been coded or introduced into the Software
       by CrossWorlds or CrossWorlds' representatives, CrossWorlds shall use
       best efforts, at no additional charge, to assist Customer in reducing the
       effects of the Illicit Code, including assisting customer in mitigating
       and restoring any damaged or lost data. "Illicit Code" means any program,
       routine, device or other undisclosed feature or hidden file, not
       referenced in the Documentation, including without limitation, a time
       bomb, virus, software lock, trojan horse, drop-dead device, worm,
       malicious logic or trap door, that is designed to delete, disable,
       deactivate, interfere with or otherwise harm the Software or Customer's
       other software, hardware, data, any transmitting or activating computer
       program, or any hardware-limiting, software-limiting or services-limiting
       function (including, but not limited to, any key, node lock, time-out or
       other similar functions), whether implemented by electronic or other
       means.

8.3.   Insurance. CrossWorlds shall maintain insurance coverage with carriers
       acceptable to Customer in the amount of $1,500,000 for general commercial
       liability and in the amount of $4,000,000 for professional errors and
       omissions liability. Within ten (10) days of Customer's request,
       CrossWorlds shall deliver to Customer either a certificate showing
       CrossWorlds' compliance with this Section or certified copies of all
       insurance policies required herein. Customer shall have the right under
       the insurance policies to thirty (30) days' notice prior to the
       termination of the coverage. CrossWorlds will provide thirty (30) days'
       notice prior to the reduction in the amount or scope of coverage.
       CrossWorlds' furnishing of insurance shall not release CrossWorlds of its
       obligations or liabilities hereunder.

8.4.   Product Warranties. (a) Except as otherwise set forth herein, CrossWorlds
       warrants that (i) for so long as Customer is entitled to Maintenance and
       Support under Section 7 of this Agreement, from the Effective Date, the
       Software will operate in substantial conformity with the Documentation
       and CrossWorlds will, at its own expense, upon receipt of written notice
       from Customer and as Customer's sole and exclusive remedy repair or
       replace the Software under the Maintenance and Support provisions so that
       the Software so operates, and (ii) for ninety (90) days after Customer's
       receipt of the media on which the Software and Documentation are
       distributed, such media will be free from defects in materials and
       workmanship under normal use and CrossWorlds shall, upon notice of
       Customer's warranty claim and as Customer's sole and exclusive remedy,
       replace such media; provided, however, that CrossWorlds shall be relieved
       from any obligations under this Section 8.4 if Customer does not give
       CrossWorlds reasonably prompt written notice of any defect claimed
       hereunder after Customer's first observation of such defect and if such
       delay causes additional degradation of the Software. CrossWorlds makes no
       warranty that all immaterial errors or malfunctions will be corrected.

       (b) All warranties made by CrossWorlds under this Section 8.4 are, and
       all obligations of CrossWorlds shall be, contingent upon Customer's Use
       of the Software in accordance with this Agreement and the Documentation,
       and, to the extent that any of the following cause warranty failure, no
       such warranties or obligations shall apply to any portion of the Software
       that has been (a) installed or operated by Customer in a manner
       materially inconsistent with the provisions of this Agreement and the
       instructions for Use, (b) damaged by (i) negligence or misuse other than
       by CrossWorlds or a party at the direction of CrossWorlds, without the
       written approval of CrossWorlds or (ii) fire, casualty or other external
       causes beyond CrossWorlds' reasonable control, (c) modified, altered, or
       added to by persons other than CrossWorlds or CrossWorlds' authorized
       representative without CrossWorlds' prior written approval (except
       pursuant to the authorized Use of the Tools), (d) modified, altered, or
       added to at Customer's request that causes the Software to deviate from
       the Documentation, and prior to making such request, CrossWorlds gave
       Customer notice that such modification, alteration, or addition will
       cause the Software to deviate from the Documentation, or (e) customized
       by CrossWorlds, Customer or a Third Party Consultant for Customer's use.
       In addition, no such warranties or obligations shall apply to any portion
       of the Software if Customer has failed to incorporate an Update
       previously released and provided by CrossWorlds.

8.5.   Representations and Warranties. CrossWorlds represents and warrants that:

       (a) to the best of its knowledge it possesses all necessary rights and
       authority to license to Customer the Software;

       (b) to the best of CrossWorlds' knowledge, information and belief, no
       Illicit Code is coded or introduced into the Software;

       (c) CrossWorlds is as an organization duly incorporated, validly existing
       and in good standing, and has all requisite corporate power and authority
       to execute, deliver and perform its obligations under this Agreement;

       (d) CrossWorlds is duly licensed, authorized or qualified to do business
       and is in good standing in every jurisdiction in which a license,
       authorization or qualification is required for the ownership or leasing
       of its assets or the transaction of business of the character of this
       transaction except where the failure to be so licensed, authorized or
       qualified would not have a material adverse effect on CrossWorlds'
       ability to fulfill its obligations under this Agreement;

                                    Page 3
<PAGE>

       (e) the execution, delivery and performance of this Agreement have been
       duly authorized by CrossWorlds;

       (f) CrossWorlds has no, and during the term of this Agreement will not
       enter into any, contractual or other obligations to any third party that
       interferes with any rights of Customer hereunder;

       (g) to the best of CrossWorlds' knowledge, the Software does not and will
       not (i) infringe upon the patent, copyright, database right, trademark
       rights or other rights of any third party or (ii) misappropriate the
       trade secret or other intellectual property rights of any third party,
       provided that the warranty stated in this sub-section (g) will not apply
       to infringements or misappropriations that result from a misuse or
       unauthorized modification of the Software by Customer; and

       (h) the Software used by CrossWorlds pursuant to the Agreement is fully
       Year 2000 Compliant (Year 2000 Compliant means that the Software, Tools
       and Third Party Technology, at all times before, on, and after January 1,
       2000, does and will accurately process and handle date and time data
       (including, but not limited to, calculating, comparing and sequencing)
       from, into, and between the twentieth and twenty-first centuries, and the
       years 1999 and 2000, including leap year calculations, provided that all
       other products (e.g., hardware, software and firmware) used in
       combination with the Software properly exchange date data with it.
       Customer's exclusive remedy, and CrossWorlds' sole obligation, for a
       breach of the foregoing warranty shall be for CrossWorlds to use all
       reasonable efforts to expeditiously achieve Year 2000 Compliance.

9.     Limited Warranty, Limitation of Liability and Remedies.

9.1.   Limited Warranty. EXCEPT FOR THE EXPRESS WARRANTIES AND UNDERTAKINGS SET
       FORTH IN THIS AGREEMENT, CROSSWORLDS DISCLAIMS ALL WARRANTIES REGARDING
       THE SOFTWARE INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND
       FITNESS FOR A PARTICULAR PURPOSE.

9.2.   Limitation of Liability. Except as otherwise set forth in Section 10, in
       no event shall either party be liable for consequential, incidental or
       punitive loss, damage or expenses (including lost data, lost profits or
       savings) even if it has been advised of their possible existence;
       provided, however, that the foregoing limitations or exculpations of
       liability shall not apply to (a) either party's liability (i) for claims,
       demands, loss, damage or expense relating to bodily injury or death of
       any person or damage to real and/or personal property, or (ii) resulting
       from its gross negligence or willful, wanton, or reckless misconduct; or
       (b) liability under (i) Section 8.2 (Illicit Code), (ii) Sections 8.5(a)
       and 8.5(g) (proprietary rights), and (ii) Section 11 (Confidential
       Information). Both parties' liability under this Agreement for damages
       will not, in any event, exceed the license fees paid by Customer to
       CrossWorlds under this Agreement, except as to gross negligence or
       willful, wanton, or reckless misconduct by either party, in which case
       the breaching party's liability to the other party under this Agreement
       for damages will not, in any event, exceed three (3) times the license
       fees paid by Customer to CrossWorlds under this Agreement.

9.3.   Remedies. Except as expressly provided herein to the contrary, the rights
       and remedies reserved to Customer and CrossWorlds in this Agreement shall
       be cumulative with, and additional to, all other or further remedies
       provided in law or equity.

10.    Intellectual Property Infringement.

10.1.  Third Party Claims. CrossWorlds agrees, at its expense, to indemnify,
       hold harmless and defend Customer from and against any claim, proceeding
       or action asserting that the Software (excluding trademarks of BEA
       Systems and/or BEA WebLogic), in the form provided to Customer hereunder,
       alone and not in combination with any other software or hardware not
       provided by CrossWorlds, directly infringes any United States patent,
       copyright, trade secret or other intellectual property right of a third
       party ("Affected Software"), and CrossWorlds shall pay the damages
       awarded and/or any settlements entered into for such infringement,
       subject to the terms and conditions set forth below. Customer may elect,
       at its expense, to have its own counsel assist in its defense of any such
       action. CrossWorlds' obligations under this Section 10 do not include
       payment for any enhanced damages or attorneys' fees arising out of claims
       of willful infringement made against Customer, unless based on the
       actions or inaction of CrossWorlds. CrossWorlds will not be obligated to
       provide such defense or payment unless: (i) Customer provides CrossWorlds
       with written notice of any such claim within thirty (30) days of receipt
       by Customer of such claim; (ii) Customer allows CrossWorlds to control
       the defense and/or settlement of the proceeding or action with counsel of
       its choice; (iii) CrossWorlds has agreed in writing prior to any
       settlement entered into by Customer to which CrossWorlds shall not
       unreasonably withhold its consent; and (iv) Customer provides CrossWorlds
       with reasonable assistance in connection with such proceeding or action
       at no charge to CrossWorlds for Customer's time. Notwithstanding anything
       to the contrary herein, CrossWorlds shall not enter into a settlement
       without first obtaining Customer's consent, which shall not be
       unreasonably withheld. If Customer's use of the Affected Software is
       enjoined, CrossWorlds will, at its sole discretion and at its own
       expense:

       10.1.1. procure for Customer the right to continue using the Affected
       Software;

       10.1.2. replace the Affected Software with substantially similar
       non-infringing software;

       10.1.3. modify the Affected Software so it will become non-infringing
       without impairing the performance of the Software. If CrossWorlds is
       unable reasonably to do any of the above,

       10.1.4 Customer shall be entitled to terminate this Agreement, obtain
       return of the Affected Software and credit to Customer a portion, if any,
       of the License Fee equal to the amount paid by Customer for the Affected
       Software less one-sixtieth (1/60) thereof for each month or portion
       thereof that this Agreement has been in effect.

10.2.  Exclusions. If a third party brings a claim, action or proceeding for
       infringement against CrossWorlds arising out of (i) CrossWorlds'
       compliance with Customer's designs, specifications or instructions, (ii)
       Customer's use of other than the then-current version of the Software, if
       such infringement would have been avoided by Customer's use of the
       then-current version; or (iii) any modifications or marking of the
       Software not specifically authorized in writing by CrossWorlds or
       pursuant to authorized use of the Tools, then CrossWorlds shall have no
       liability under this Section 10 and Customer shall defend, indemnify and
       hold CrossWorlds harmless from and against such claim, action or
       proceeding provided (i) CrossWorlds provides Customer with written notice
       of any such claim within thirty (30) days of receipt by CrossWorlds of
       such claim; (ii) CrossWorlds allows Customer to control the defense
       and/or settlement of the proceeding or action with counsel of its choice;
       (iii) Customer has agreed in writing prior to any settlement entered into
       by CrossWorlds to which Customer shall not unreasonably withhold its
       consent; and (iv) CrossWorlds provides Customer with reasonable
       assistance in connection with such proceeding or action at no charge to
       CrossWorlds for CrossWorlds' time. Notwithstanding anything to the
       contrary herein, Customer shall not enter into a settlement without first
       obtaining CrossWorlds' consent, which shall not be unreasonably withheld.

10.2.5.Customer's obligations under Section 10.2 do not include payment for any
       enhanced damages or attorneys' fees arising out of claims of willful
       infringement made against CrossWorlds, unless based upon the actions or
       inactions of Customer. Customer will not be obligated to provide such
       defense or payment unless (i) CrossWorlds provides Customer with written
       notice of any such claim within thirty (30) days of receipt by
       CrossWorlds of such claim; (ii) CrossWorlds allows Customer to control
       the defense and/or settlement of the proceeding or action with the
       counsel of its choice; (iii) Customer has agreed in writing prior to any
       settlement entered into by CrossWorlds, to which Customer will not
       unreasonably withhold its consent; and (iv) CrossWorlds provides to
       Customer with reasonable assistance in connection with such proceeding or
       action at no charge to Customer for CrossWorlds' time.

11.    Confidential Information.

11.1.  General. Each party acknowledges that the Confidential Information of the
       other constitutes valuable trade secrets and each party agrees that it
       shall use the other party's Confidential Information solely in accordance
       with the provisions of this Agreement and will not disclose, or permit to
       be disclosed, the same, directly or indirectly, to any third party
       without the disclosing party's prior written consent. Each party agrees
       to exercise due care in protecting the Confidential Information of the
       other party from unauthorized use and disclosure. However, a party bears
       no responsibility for safeguarding the Confidential Information of the
       other party that is publicly available, already in such party's
       possession and not subject to a confidentiality obligation, obtained by
       such party from third parties without restrictions on disclosure,
       independently developed by such party

                                    Page 4
<PAGE>

        without reference to the information of the other party, or required to
        be disclosed by order of a court or other governmental entity.

11.2.   Remedies. In the event of actual or threatened breach of the provisions
        of Section 11.1, the non-breaching party will have no adequate remedy at
        law and will be entitled to immediate and injunctive and other equitable
        relief, without bond and without the necessity of showing actual money
        damages.

12.     Term and Termination.

12.1.   Term. This Agreement will take effect on the Effective Date and
        will remain in force until terminated in accordance with this Agreement.

12.2.   Termination by Customer. Customer may, by written notice to CrossWorlds,
        terminate this Agreement if CrossWorlds is in material breach of any
        term, condition or provision of this Agreement, which breach is not
        cured within thirty (30) days after Customer gives CrossWorlds written
        notice of such breach.

12.3.   Termination by CrossWorlds. CrossWorlds may, by written notice to
        Customer, terminate this Agreement if any of the following events
        ("Termination Events") occur:

12.3.1. Customer fails to pay any amount due CrossWorlds within thirty (30) days
        after CrossWorlds gives Customer written notice of such nonpayment; or

12.3.2. Customer is in material breach of any non-monetary term, condition or
        provision of this Agreement, which breach is not cured within thirty
        (30) days after CrossWorlds gives Customer written notice of such
        breach; or

12.3.3. Customer: (a) terminates or suspends its business; (b) becomes
        insolvent, admits in writing its inability to pay its debts as they
        mature, makes an assignment for the benefit of creditors, or becomes
        subject to direct control of a trustee, receiver or similar authority;
        or (c) becomes subject to any bankruptcy or insolvency proceeding under
        any federal or state statutes or other statutes of the country in which
        it is organized.

        If any Termination Event occurs, termination will become effective
        immediately or on the date set forth in the written notice of
        termination. Termination of this Agreement will not affect the
        provisions regarding Customer's or CrossWorlds' treatment of
        Confidential Information, provisions relating to the payment of amounts
        due, governing law and dispute resolution procedures or provisions
        limiting or disclaiming either party's liability or duty of
        indemnification (so long as the event giving rise to the duty of
        indemnification occurred during the term of the Agreement), which
        provisions will survive termination of this Agreement.

12.4.   Effect of Termination. The later of thirty (30) days after the date of
        termination or discontinuance of this Agreement for any reason
        whatsoever or after the end of any Transition Period (as defined in
        Section 12.5), Customer shall return the Software and all copies except
        for an archival copy of the Software and Documentation, in whole or in
        part, all Documentation relating thereto, and any other Confidential
        Information in its possession that is in tangible form and destroy/erase
        any Confidential Information in electronic form, and CrossWorlds shall
        return all Confidential Information acquired from Customer in its
        possession that is in tangible form and destroy/erase any such
        Confidential Information in electronic form. Customer and CrossWorlds
        shall furnish the other party with a certificate signed by its executive
        officer verifying that the same has been done.

12.5.   Transition Assistance. CrossWorlds acknowledges and agrees that the
        Software provided to Customer and Affiliates hereunder is critical to
        the central mission of Customer and Affiliates. In the event of the
        expiration or other termination of this Agreement, CrossWorlds shall, if
        requested by Customer or an Affiliate, continue the parties' rights and
        obligations hereunder pro rata for one (1) period of 30 days (the
        "Transition Period") and cooperate in good faith with Customer and
        Affiliate and their agents to transition Customer and Affiliates,
        including without limitation, providing, to the extent available,
        applicable requirements, standards, policies, operating procedures and
        other documentation and unwritten information relating to the
        environment affected by the transition out of this Agreement and
        complying with other reasonable requests of Customer and Affiliates (the
        "Transition Assistance Services"). If requested, CrossWorlds shall
        assist Customer and Affiliates in developing a plan which shall specify
        the tasks to be performed by the parties in connection with the
        Transition Assistance Services and a schedule for performance of those
        tasks. Following the Transition Period for a period not to exceed 30
        days thereafter and to the extent not already complied with, CrossWorlds
        shall answer all reasonable and pertinent verbal or written questions
        from Customer or Affiliates regarding the Software and the transition on
        as "as needed" basis and deliver to Customer or Affiliates any remaining
        information and materials of Customer or Affiliates that are in
        CrossWorlds' possession, custody or control. CrossWorlds shall transfer
        or assign, upon Customer's or the Affiliate's request and where
        appropriate, to the extent such rights are available and assignable, any
        third party contracts applicable to the performance of CrossWorlds'
        obligations under the Agreement. CrossWorlds acknowledges and agrees
        that it has an absolute and unconditional obligation to provide Customer
        and Affiliates with Transition Assistance Services at the quality and
        level of performance during the Transition Period that would be required
        during the regular term of the Agreement. In the event that an entity or
        unit of Customer or Affiliates, or the business or part thereof, is sold
        or otherwise divested (the "Divested Entity"), CrossWorlds shall, upon
        request, provide the foregoing Transition Assistance Services to the
        Divested Entity and to the extent that such Divested Entity does not
        qualify as an Affiliate during the first three (3) years of the term of
        this Agreement, CrossWorlds shall not unreasonably withhold CrossWorlds'
        consent to the assignment of the rights under this Agreement to the
        Divested Entity as set forth in Section 13, and provided that such
        Divested Entity shall agree in writing, prior to accessing the Software,
        (i) to enter into an agreement with CrossWorlds containing substantially
        similar terms and conditions as set forth in this Agreement, and (ii)
        CrossWorlds may enforce such written agreement directly against such
        Divested Entity.

13.     Non-assignment/Binding Agreement. Neither this Agreement nor any rights
        under this Agreement may be assigned or otherwise transferred by
        Customer or CrossWorlds, in whole or in part, whether voluntary or by
        operation of law, including by way of sale of assets, merger or
        consolidation, without the prior written consent of the other party,
        which consent will not be unreasonably withheld. Subject to the
        foregoing, this Agreement will be binding upon and will inure to the
        benefit of the parties and their respective successors and assigns.

14.     Notices. Any notice required or permitted under the terms of this
        Agreement or required by law must be in writing and must be: (a)
        delivered in person; (b) sent by first class registered mail, or air
        mail, as appropriate; or (c) sent by overnight air courier, in each case
        properly posted and fully prepaid to the appropriate address set forth
        below. Either party may change its address for notice by notice to the
        other party given in accordance with this Section 13. Notices will be
        considered to have been given at the time of actual delivery in person,
        three (3) business days after deposit in the mail as set forth above, or
        one (1) day after delivery to an overnight air courier service.

        To Customer at:
        Mr. James E. Hackett
        Manager--Purchasing
        Delphi Automotive Systems, LLC
        5725 Delphi Drive
        Troy, MI 48098-2615
        USA

        To CrossWorlds Contract Administrator at:
        577 Airport Blvd., Suite 800
        Burlingame, CA 94010
        USA

15.     Miscellaneous.

15.1.   Force Majeure. Neither party will incur any liability to the other party
        on account of any loss or damage resulting from any delay or failure to
        perform all or any part of this Agreement if such delay or failure is
        caused, in whole or in part, by events, occurrences, or causes beyond
        the control and without negligence of the parties. Such events,
        occurrences, or causes will include, without limitation, acts of God,
        strikes, lockouts, riots, acts of war, earthquake, fire and explosions,
        but the inability to meet financial obligations is expressly excluded.

15.2.   Waiver. Any waiver of the provisions of this Agreement or of a party's
        rights or remedies under this Agreement must be in writing to be
        effective. Failure, neglect, or delay by a party to enforce the
        provisions of this Agreement or its rights or remedies at any time, will
        not be construed and will not be deemed to be a waiver of such party's
        rights under this Agreement and will not in any way affect the validity
        of the whole or any part of this Agreement or prejudice such party's
        right to take subsequent action.

                                    Page 5
<PAGE>

15.3.  Severability. If any term, condition, or provision in this Agreement is
       found to be invalid, unlawful or unenforceable to any extent, the parties
       shall endeavor in good faith to agree to such amendments that will
       preserve, as far as possible, the intentions expressed in this Agreement.
       If the parties fail to agree on such an amendment, such invalid term,
       condition or provision will be severed from the remaining terms,
       conditions and provisions, which will continue to be valid and
       enforceable to the fullest extent permitted by law.

15.4.  Integration. This Agreement (including the Attachments and Appendices and
       any addenda hereto signed by both parties) contains the entire agreement
       of the parties with respect to the subject matter of this Agreement and
       supersedes all previous communications, representations, understandings
       and agreements, either oral or written, between the parties with respect
       to said subject matter, except as provided in Section 1.3 with respect to
       the definition of "Confidential Information."

15.5.  Superseding Terms. No terms, provisions or conditions of any purchase
       order, acknowledgment or other business form that Customer or CrossWorlds
       may use in connection with the acquisition or licensing of the Software
       will have any effect on the rights, duties or obligations of the parties
       under, or otherwise modify, this Agreement, regardless of any failure of
       CrossWorlds or Customer to object to such terms, provisions or
       conditions, unless otherwise agreed in writing by the parties.

15.6.  Amendment. This Agreement may not be amended, except by a writing signed
       by authorized representatives of both parties.

15.7.  Export. Customer may not export or re-export the Software without the
       prior written consent of CrossWorlds and without the appropriate United
       States and foreign government licenses. Customer shall comply fully with
       all then current applicable laws, rules and regulations relating to the
       export of technical data, including, but not limited to any regulations
       of the United States Office of Export Administration and other applicable
       governmental agencies

15.8.  Publicity. Customer acknowledges that CrossWorlds may desire to use its
       name in press releases, product brochures and financial reports
       indicating that Customer is a customer of CrossWorlds, and Customer
       agrees that CrossWorlds may use its name in such a manner; provided,
       however, that Customer may, where commercially reasonable, in its sole
       and absolute discretion, restrict such use in whole or in part.

15.9.  Counterparts. This Agreement may be executed in counterparts, each of
       which so executed will be deemed to be an original and such counterparts
       together will constitute one and the same agreement.

15.10. Governing Law. The rights and obligations of the parties under this
       Agreement shall not be governed by the 1980 U.N. Convention on Contracts
       for the International Sale of Goods; rather, this Agreement shall be
       governed by and construed in accordance with the laws of the State of
       Michigan, without reference to its conflict of laws principles.

15.11. Arbitration. Any controversy or claim arising out of this Agreement shall
       be settled by arbitration in Detroit, Michigan, in accordance with the
       Commercial Arbitration Rules of the American Arbitration Association, and
       judgment upon the award rendered by the arbitrators may be entered in any
       court having jurisdiction thereof. Arbitration shall be conducted by a
       panel of three (3) members, CrossWorlds and Customer each selecting one
       member and the third member, who shall be chairman, selected by agreement
       between the other two members. The chairman shall be an attorney-at-law,
       and the other members shall have a background or training in computer
       law, computer science, or marketing of computer products. Notwithstanding
       the foregoing, neither party shall be precluded from seeking equitable
       relief, and may invoke the jurisdiction of any competent court, to remedy
       or prevent violation of any provision relating to payment, refund,
       Confidential Information or the intellectual property of CrossWorlds or
       its suppliers.

          IN WITNESS WHEREOF, duly authorized representatives of the parties
          have executed this Agreement.

          CrossWorlds Software, Inc.                Customer

          /s/ Mark R. Kent                          /s/ James E. Hackett
          -------------------------------           ---------------------------
          Authorized Signature                      Authorized Signature

          Mark R. Kent                              James E. Hackett
          -------------------------------           ---------------------------
          Name                                      Name

          12/10/99                                  12/21/99
          -------------------------------           ---------------------------
          Date                                      Date

                                    Page 6
<PAGE>

                                 ATTACHMENT B
                                      to
              CROSSWORLDS SOFTWARE AND SUPPORT LICENSE AGREEMENT

SUPPORT RESPONSE SCHEDULE

CrossWorlds Customer Support will make commercially reasonable efforts to
respond to error reports according to the following schedule:

-------------------------------------------------------------------------------
Customer-Assigned Error     Response Time            Patch/Update
Classification
-------------------------------------------------------------------------------
Urgent: System down or      1 business hour          Continuous effort until
data corruption                                      patch is delivered
-------------------------------------------------------------------------------
High Impact: Major          4 business hours         Continuous effort until
function is disabled                                 patch is delivered.
                                                     Prioritized after urgent.
-------------------------------------------------------------------------------
Medium Impact:              8 business hours         Monthly
Non-essential function is
disabled
-------------------------------------------------------------------------------
Low Impact: All other       7 business days          On a selected basis
problem reports
-------------------------------------------------------------------------------

The Customer must supply a reproducible problem for schedule to apply.
Non-reproducible errors will be addressed by reasonable efforts, but shall not
be bound by the above schedule.

                                    Page 7
<PAGE>

                        THIRD PARTY TECHNOLOGY APPENDIX
                                      to
              CROSSWORLDS SOFTWARE AND SUPPORT LICENSE AGREEMENT

The following terms and conditions of this Third Party Technology Appendix
("Appendix") shall be included in the Agreement:

Visigenics

1) For all Visigenics products embedded within the Software, Customer will not
decompile, disassemble or otherwise reverse engineer the Visigenic product.
2) Customer may use the licensed Visigenic software on a designated
server/processor for each license the Customer acquires. The total number of
server/processors may not exceed the number of licenses acquired.
3) The Visigenic product is not designed or licensed for use in hazardous
environments requiring fail-safe controls, including without limitation
operation of nuclear facilities, aircraft navigation or communication systems,
air traffic control, and life support or weapons systems. Visigenic specifically
disclaims any express or implied warranty of fitness for such purposes.

TSI

1) For all TSI products embedded within the Software, Customer may not (a)
reverse-compile, disassemble or translate the TSI products; or (b) disclose or
use the TSI products outside the scope of the embedded license.

WebLogic Software

For all WebLogic Software bundled with the CrossWorlds Products, Customer may
not decompile, decipher, disassemble, reverse engineer or otherwise decrypt the
WebLogic Software.

IBM MQ Series

For the IBM Products bundled with the CrossWorlds Products described in the
Agreement: (a) the IBM Products cannot be further copied or transferred except
as noted herein; and (b) the Customer may not reverse assembly, reverse compile,
or otherwise translate any of the IBM Products; and (c) the IBM Product is
copyrighted and licensed (not sold) and title to the IBM Products is not
transferred; and (d) the owner of the IBM Products "DISCLAIMS ALL WARRANTIES
WITH RESPECT TO THE USE OF THE IBM PRODUCT(S) INCLUDING (WITHOUT LIMITATION) ANY
WARRANTIES OF MERCHANTIBILITY OR FITNESS FOR A PARTICULAR PURPOSE"; AND (e) the
owner of the IBM Products liability is limited to the amount paid by the
Customer for the IBM Products.

Licenses for Third-Party Technology

The Software may require third-party technology ("Third-Party Technology") which
may be licensed through CrossWorlds (the "Runtime License") or directly as a
full license from a third-party licensor approved by CrossWorlds ("Full
License") and such licenses shall be specified in Attachment A. Such Full
License shall be restricted to such extent required to implement those
restrictions imposed on Customer directly by such third-party licensor. The
Agreement shall be suspended automatically if, for any reason: (a) Customer
fails to obtain or maintain a Runtime License or Full License; or (b) Customer's
Runtime License or Full License expires or terminates prior to the termination
of the Agreement. Such suspension shall remain in effect until (a) and/or (b) in
the previous sentence has/have been rectified and written notice to that effect
given by Customer to CrossWorlds. CROSSWORLDS MAKES NO REPRESENTATIONS OR
WARRANTIES AS TO THE THIRD-PARTY TECHNOLOGY OR ITS OPERATION. Third Party
Technology licensed through CrossWorlds is subject to all the terms and
conditions of the Agreement that apply to the Software except where specifically
indicated otherwise. In the event of any conflict between this Third Party
Technology Appendix and the Agreement, this Third Party Technology Appendix
shall govern.

CrossWorlds Software, Inc.                     Customer

   /s/ Mark R. Kent                                /s/ James E. Hackett
---------------------------------              ---------------------------------
Authorized Signature                           Authorized Signature

Mark R. Kent                                   James E. Hackett
---------------------------------              ---------------------------------
Name                                           Name

12/01/99                                       12/21/99
---------------------------------              ---------------------------------
Date                                           Date

                                    Page 8
<PAGE>

              CROSSWORLDS SOFTWARE AND SUPPORT LICENSE AGREEMENT

                                 ATTACHMENT A

Environment:                      HP
Type/Model No.:
Operating System - NT or UNIX:    NT
Software Version:                 2.0.1
Third Party Consultant:

Site(s):  The Initial Sites within the Enterprise (as defined below) are the
          following: Chassis, Saginaw, Interior, Delphi E, Aftermarket Group,
          Delco, Packard, and Thermal.
Customer shall provide thirty (30) days written notice to CrossWorlds before
adding any additional implementations and the Site locations for such
implementations.

All references in the Agreement to the term "Site" shall incorporate the
following definition of "Enterprise" for the purposes of this Attachment A.
"Enterprise" is hereby defined as Customer (including all current divisions and
future successors of those divisions) and all Affiliates for which
implementation of the Software has commenced and the Software has been installed
during the three (3) year period following the Effective Date of this Agreement
(the "Initial Period"). The licensing rights granted under this Agreement are
perpetual, fully paid-up and royalty free (and as such, shall not terminate at
the end of the Initial Period) to all entities comprising the Enterprise so long
as Customer has fully paid the License Fee set forth on this Attachment A (the
"Enterprise License", which includes the right to make a reasonable number of
copies for such implementations of the Software subject to the terms and
conditions of this Agreement). Customer divisions and any affiliates for which
implementation has not commenced or the Software has not been installed during
the Initial Period shall not be included within the scope of the Enterprise
License, and if Customer requests that a license to the Software be granted to
any such entities, the parties shall negotiate the terms of such license in good
faith and expeditiously. Customer shall notify CrossWorlds in writing within
thirty days (30) upon any change to the total number of copies of the Server
Software (as defined below) that are in use by Customer, and Customer shall have
thirty (30) days after receipt of written notice from CrossWorlds to cure its
failure to so timely notify. Sixty (60) days prior to the end of the Initial
Period, the parties shall negotiate in good faith any new terms to or renewal of
the Agreement.

Net License Fees:  [*] (the "License Fee")
Maintenance Fees first year: [*]; second year: [*]; third year:
[*].
Customer shall pay fees due hereunder in accordance with its Multilateral
Netting System ("MNS-2"), which provides on average that payment shall be on the
second day of the second month following the shipment of product or receipt of
services.

1.  Software licensed to Customer pursuant to the above-referenced Agreement
    consists of the following Software which is to be installed on the
    Environment at the specified Site(s).

    Software Description                           Total Servers at all Sites

    Server Software:
    CrossWorlds Interchange Server                 Enterprise License
    (Each Server includes a maximum of one
    production and two non-production Servers)

                                                   Total Quantities at all Sites

    Connectors:
    SAP                                            Enterprise License
    ODBC Connector                                 Enterprise License
    JText                                          Enterprise License
    Oracle Database Connector                      Enterprise License

    Collaborations:
    Customer Manager                               Enterprise License
    Contact Manager                                Enterprise License
    BOM Manager                                    Enterprise License
    Item Manager                                   Enterprise License
    Installed Product                              Enterprise License
    Service Contracts                              Enterprise License
    Inventory Level                                Enterprise License
    Inventory Adjustments (Goods Receipt)          Enterprise License
    Department Manager                             Enterprise License
    Employee Manager                               Enterprise License
    Invoice Generation                             Enterprise License
    Purchase Order Processing                      Enterprise License
    Sales Order Status                             Enterprise License
    Vendor Manager                                 Enterprise License
    Price List Manager                             Enterprise License
    AR Invoice                                     Enterprise License
    Customer Credit Status                         Enterprise License
    GL Movement                                    Enterprise License

[*] Certain confidential information on this page has been omitted and filed
    separately with the Securities and Exchange Commission.
<PAGE>

   Software Description                              Number of Development Users

   Tools:
   CrossWorlds Designer                              Enterprise License

   Third Party Technology:

   Third Party Licenses provided by CrossWorlds/1/:
   [X] Visigenics Visibroker
   [X] IBM MQ Series
   [_] IBM MQ Series Integrator
   [X] WebLogic JDBC Driver
   [_] Mercator ERP Event Server (combines former Execution Engine and ODBC
       Connectivity)
   [_] Mercator ERP Integration Station (formerly Authoring System)

   Third Party Licenses provided by Vendor if applicable/2/:
   Oracle Database
   Oracle Programmer 2000
   Oracle SQL *Plus

2. Maintenance Services shall begin upon the Effective Date of the Agreement.

3. Within thirty (30) days after the Effective Date of the Agreement CrossWorlds
   ("CW") will demonstrate the utility of its software by completing two initial
   interfaces.
______INITIALS

These interfaces are:

           1. API (Annual Physical Inventory) Interface

           Step 1: CW will use its SAP Connector to retrieve data from a
           Delphi-provided custom SAP IDOC into a CW Business Object. CW will
           transform the data values in this business object according to
           Delphi-provided transformation rules. During this transformation CW
           will perform any necessary code conversions by accessing tables in
           the CW CrossReference database (code conversion values to be provided
           by Delphi). After transformation, CW will send the converted business
           object to the CW Jtext Connector. CW will configure the Jtext
           connector's Dynamic Formatter to convert the business object into an
           ASCII Flat file which meets Delphi-provided file-format
           specifications. The resulting flat file will be delivered to a
           specified subdirectory on any Delphi-designated MS Windows file
           system (appropriate network access and security clearance to be
           provided by Delphi).

__________INITIALS

           Step 2: The CW Jtext connector will be configured to poll for the
           presence of a 'response' file in a designated subdirectory. When an
           appropriately named file (containing Annual Physical Inventory count
           information) is detected, the Jtext connector will build a CW
           Business Object Incorporating the data from the flat file. CW will
           transform the data values in this business object according to
           Delphi-provided transformation rules. During this transformation
           CrossWorlds will perform any necessary code conversions by assessing
           code conversion tables in the CW CrossReference database (code
           conversion values to be provided by Delphi). After transformation, CW
           will send the converted business object to the CW SAP Connector. CW
           will configure the SAP Connector to deliver the values in the
           business object to a Delphi-developed custom SAP IDOC. The result
           will be the update of inventory count values in the Delphi SAP
           system.

__________INITIALS

           2. Lockbox Interface
           The CW Jtext connector will be configured to poll for the presence of
           a Cash Receipts flat file in a designated subdirectory. When an
           appropriately named file (containing A/R Cash Receipts data) is
           detected, the Jtext connector will build a CW Business Object
           Incorporating the data from the flat file. CW will transform the data
           values in this business object according to Delphi-provided
           transformation rules. During this transformation CrossWorlds will
           perform any necessary code conversions by accessing code conversion
           tables in the CW CrossReference database (code conversion values to
           be provided by Delphi). After transformation, CW will send the
           converted business object to the CW SAP Connector. CW will configure
           the SAP Connector to deliver the values in the business object to a
           standard SAP IDOC. The result will be the posting of Cash Receipts
           Information in the Delphi SAP system.

__________INITIALS

3. Acceptance Test

   [*]

---------------------------------
/1/ See Third Party Technology Appendix
PR\301822\1

[*] Certain confidential information on this page has been omitted and filed
    separately with the Securities and Exchange Commission.
<PAGE>

[*]

4. [*], CW will immediately begin development of the TMS BOM interface. This
interface will involve moving complex manufacturing Bill of Material Information
from Delphi's SAP system to General Motors' Tax Management System.

__________INITIALS

The functional requirements for this interface include:
 .  Assessment whether the currently provided Delphi-developed custom SAP
   function modules populate the custom SAP IDOC efficiently.
 .  Determination as to whether the assessment warrants either (a) modifications
   to the relevant SAP ABAP code or (b) a complete rewrite of this code. If
   warranted, CW resources will provide these modifications of rewrites as
   required
 .  Creation of a custom CW collaboration and required custom business objects
 .  Creation of custom CW maps which will spawn two destination business objects
   (each holding all required source information, but configured differently)
   1.  BusObj1 will be designed as appropriate to meet the file format
       specifications required by the EDS Gateway. (EDS Gateway to perform
       required Packing and EBCDC conversion)
   2.  BusObj2 will be designed as appropriate to meet the file format
       specifications of the General Motors' Tax Management System
 .  Delivery of both business objects to instances of the CW Jtext connector
   which will build the appropriate flat files
 .  If necessary (for creation of the flat file capable of being imported
   directly by the GM Tax Management System) CW will provide Packing and EBCDC
   conversion capabilities through a custom Dynamic Formatter used by the CW
   Jtext connector.

__________INITIALS

IN WITNESS WHEREOF, duly authorized representatives of the parties have
executed this Attachment A to the CrossWorlds Software and Support License
Agreement.

CrossWorlds Software, Inc.                    Customer

/s/ Mark R. Kent                              /s/ James E. Hackett
--------------------------                    -------------------------
Authorized Signature                          Authorized Signature

Mark R. Kent                                  James E. Hackett
--------------------------                    -------------------------
Name                                          Name

12/10/99                                      12/21/99
--------------------------                    -------------------------
Date                                          Date

PR\301822\1

[*] Certain confidential information on this page has been omitted and filed
    separately with the Securities and Exchange Commission.

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