Document:

<PAGE>

                                                                    EXHIBIT 4.19

                         [FORM LETTER TO STOCKHOLDERS]

                                NTL INCORPORATED
                              110 EAST 59TH STREET
                                   26TH FLOOR
                            NEW YORK, NEW YORK 10022

To Stockholder(s) resident in the United States:

     We are sending you this letter in connection with the grant to all of our
stockholders (including you) of transferable rights to purchase shares of our
common stock at a purchase price of $[     ] in cash per share. We have
described the rights and the rights offering in the enclosed prospectus dated
[          ], 2003. Your rights are evidenced by rights certificate(s)
registered in your name(s). You should read the prospectus carefully before
deciding whether to exercise or transfer your rights.

     We have enclosed copies of the following documents for your use:

     1.  The prospectus;

     2.  Your rights certificate;

     3.  The "Instructions For Completion of Your NTL Incorporated Rights
         Certificates";

     4.  Guidelines for Certification of Taxpayer Identification Number on Form
         W-9;

     5.  A "Notice of Guaranteed Delivery;" and

     6.  A return envelope addressed to Continental Stock Transfer & Trust
         Company, the subscription agent.

     IF YOU WANT TO EXERCISE YOUR RIGHTS AND PURCHASE SHARES OF OUR COMMON
STOCK, YOU MUST SEND THE PROPERLY COMPLETED RIGHTS CERTIFICATE (OR THE NOTICE OF
GUARANTEED DELIVERY) TOGETHER WITH THE PURCHASE PRICE FOR THE SHARES YOU HAVE
ELECTED TO PURCHASE TO THE SUBSCRIPTION AGENT BEFORE 5:00 P.M., NEW YORK CITY
TIME, ON [          ], 2003, UNLESS WE EXTEND THIS PERIOD. ACCORDINGLY, WE
REQUEST THAT YOU ACT PROMPTLY.

     You may obtain additional copies of the enclosed materials and may request
assistance or information from the information agent, D.F. King & Co., Inc.
Please call (800) 758-5378.

                                         Very truly yours,

                                         NTL INCORPORATED

                                        2<PAGE>

                                                                    EXHIBIT 4.20

                     [FORM LETTER TO NON-U.S. STOCKHOLDERS]

                                NTL INCORPORATED
                              110 EAST 59TH STREET
                                   26TH FLOOR
                            NEW YORK, NEW YORK 10022

To Stockholder(s) with registered addresses outside the United States:

     We are sending you this letter and a copy of our prospectus dated
[          ], 2003 as a stockholder of record in connection with the grant to
all of our stockholders of transferable rights to purchase shares of our common
stock at a purchase price of $[          ] in cash per share. We have described
the rights and the rights offering in our prospectus. The rights are evidenced
by rights certificate(s).

     WE HAVE NOT MAILED A RIGHTS CERTIFICATE OR ANY OTHER DOCUMENTS TO YOU. This
is because your address on the record date for the rights offering was outside
the United States and your ability to exercise your rights may be prohibited by
the laws of the country in which you live.

     We are not making the rights offering to any person in any jurisdiction in
which it is unlawful to do so, nor are we accepting any offers to purchase any
shares of our common stock from any person in any jurisdiction in which it is
unlawful to do so. Because you are outside the United States, no offer or
invitation to exercise rights and purchase shares is being made to you, and you
must not attempt to exercise or transfer any rights.

     However, you may exercise or transfer your rights if on or prior to
[          ], 2003, you provide evidence that is satisfactory to us that you
fall within the permitted categories of UK or Cayman Islands persons described
in the prospectus or you provide evidence that is satisfactory to us, like a
legal opinion from local counsel, that it is otherwise lawful for you to receive
and exercise rights. You should consult with your legal advisor about whether
you fall into any of these categories.

     If you can provide us with this evidence, the subscription agent will mail
a rights certificate to you. YOUR RIGHT TO EXERCISE OR TRANSFER YOUR RIGHTS WILL
EXPIRE AT 5:00 P.M., NEW YORK CITY TIME, ON [          ], 2003. ACCORDINGLY, WE
REQUEST THAT YOU ACT PROMPTLY.

     If you cannot, or do not, provide us with the evidence referred to above,
the subscription agent will attempt to sell your rights on your behalf after
[          ], 2003. Any attempted sale will be at prevailing market prices for
the rights. For this purpose, all of these sales will be deemed to have been
made at the weighted average price received by the subscription agent for all
those sales. These deemed proceeds, less any applicable brokerage commissions,
taxes, fees of the subscription agent and other expenses, will be remitted to
you.

     For further information or to request assistance, please contact the
information agent, D.F. King & Co., Inc, at (800) 758-5378.

                                         Very truly yours,

                                         NTL INCORPORATED<PAGE>

                                                                   Exhibit 10.12
                          CAF 2000 FINAL VERSION 300903

                     CHANGE AUTHORISATION FORM: NUMBER 2000

DATED        30th September 2003
------------------------------------------------------------------------

(1)      ntl GROUP LIMITED

(2)      IBM UNITED KINGDOM LIMITED

------------------------------------------------------------------------

CHANGE AUTHORISATION FORM RELATING TO
AMENDMENT OF THE FRAMEWORK AGREEMENT
FOR THE PROVISION OF IT
OUTSOURCING SERVICES DATED 23 MAY 2001
------------------------------------------------------------------------

                                       1

<PAGE>

                         CAF 2000 FINAL VERSION 300903

This Agreement is made the 30th day of September 2003

BETWEEN:

(1)    NTL GROUP LIMITED (registered number 2591237) whose registered office is
       at ntl House, Bartley Wood Business Park, Hook, Hampshire RG27 9UP
       ("ntl");

       and

(2)    IBM UNITED KINGDOM LIMITED (registered number 741598) whose registered
       office is at PO Box 41, North Harbour, Portsmouth PO6 3AU ("IBM").

Whereas:

IBM currently provides services to ntl under the terms and conditions of the
Framework Agreement for the Provision of IT Outsourcing Services between ntl and
IBM dated 23 May 2001 as varied by various Change Authorisation Forms and as
amended from time to time ("the Framework Agreement").

The parties wish to vary the Framework Agreement by this Change Authorisation
Form ("CAF 2000") in accordance with the provisions set out in this CAF 2000.

IN CONSIDERATION OF THE MUTUAL COVENANTS SET OUT HEREIN AND FOR OTHER GOOD AND
VALUABLE CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH IS HEREBY
ACKNOWLEDGED, THE PARTIES HEREBY AGREE AS FOLLOWS:

1.     DEFINITIONS AND INTERPRETATION

       1.1.   DEFINITIONS

       In this CAF:

       "CLAIMS" shall have the meaning set out in Clause 18 of this CAF 2000;

       "EFFECTIVE DATE" means, in relation to this CAF 2000, the date at which
       it comes into force and effect as set out in Clause 2.1.

       "PROJECT NAPLES" means the discussions between ntl and IBM in relation to
       the outsourcing of certain ntl customer call centre operations initially
       based on IBM's Project Naples Proposition to be provided to ntl on
       Wednesday 1st October 2003;

                                       2

<PAGE>

                         CAF 2000 FINAL VERSION 300903

       "THIS CAF 2000" includes the Annexes which form part of this CAF 2000 for
       all purposes.

       Terms not defined or amended in this CAF 2000 have the meanings given in
       the Framework Agreement.

       1.2.   INTERPRETATION

       In this CAF 2000, unless the context requires otherwise, any reference
       to:-

       i.     a party or the parties is to a party or the parties (as the case
              may be) to this CAF 2000. For the avoidance of doubt, this will
              not include references to a `third party' or `third parties';

       ii.    unless otherwise expressly stated, any reference to a Clause, a
              Schedule or an Annex is a Clause of, a Schedule or an Annex to
              this CAF 2000 (as the case may be).

2.     COMMENCEMENT

       2.1.   This CAF 2000 shall enter into force and effect on 30th September
              2003.

       2.2.   The changes specified in Clause 4.14 and in Annex 10 of this CAF
              2000 shall apply to the Ireland Services Agreement. Save for the
              foregoing this CAF 2000 shall not apply to the Ireland Services
              Agreement and no changes or alterations shall be made to the
              Ireland Services Agreement pursuant to this CAF 2000.

3.     AMENDMENT OF THE FRAMEWORK AGREEMENT

       3.1.   The parties agree that, as from the Effective Date of this CAF
              2000, the Framework Agreement shall be amended by replacing
              certain terms in effect immediately prior to the Effective Date
              with the terms set out in the document attached as Annex 1 to this
              CAF 2000. The Framework Agreement shall otherwise remain in full
              force and effect

       3.2.   For reference only, this CAF 2000 contains a summary of the
              contractual changes agreed between the parties and reflected in
              the amended Framework Agreement contained within Annex 1 of this
              CAF 2000. In the event of any discrepancy between the terms
              summarised in this CAF 2000 and the terms set out in Annex 1 the
              terms set out in Annex 1 shall prevail. In the event of any
              term(s) contained within this CAF 2000 not being referred to in
              the revised Framework Agreement

                                       3

<PAGE>

                         CAF 2000 FINAL VERSION 300903

              contained within Annex 1 the term(s) contained within CAF 2000
              shall be effective.

       3.3.   The parties shall use all reasonable endeavours to reach agreement
              in relation to the outstanding items set out in Annex 7 in
              accordance with the target dates stated therein. Any further
              amendments required to the Framework Agreement shall be subject to
              Schedule 32 (Change Control).

4.     REVISED ANNUAL SERVICE CHARGE (ASC)

       4.1.   The ASC shall be revised as follows (all amounts exclude VAT):

<TABLE>
<CAPTION>

          PERIOD                                 ANNUAL SERVICE CHARGE
          ----------                           --------------------------
<S>                                                 <C>
          2003                                      (pound)40,000,000
          2004                                      (pound)40,000,000
          2005 and for the remaining Term           (pound)42,000,000
</TABLE>

       The financial reconciliation set out in Annex 8 shall specify the ASC
       payments made by ntl prior to the Effective Date for 2003 and shall
       reconcile these against the revised ASC set out above for 2003 and show
       the monthly ASC payments due for the remainder of 2003.

       4.2.   ntl will pay IBM a further amount of (pound)1,400,000 in
              consideration of service investments to be made by IBM and the ntl
              Dependent Projects (in both cases, as set out in Annex 6) required
              to achieve operational efficiencies. Such payment to be made upon
              signature of this CAF 2000 as set out in the Payment Schedule in
              Annex 8.

       4.3.   The parties shall commence the ntl Dependent Projects set out in
              Annex 6 in accordance with their agreed project plans. If ntl
              fails to meet any ntl Dependency(s) defined within such Project
              Plans (except where such Dependency is unachievable due to
              non-completion of a dependent IBM activity), ntl will pay IBM an
              additional amount of (pound)250,000 for each month of delay or
              pro-rata for any part thereof of delay.

       4.4.   ntl agrees to work with IBM to support the IBM funded Service
              Investment Projects ("SIPs") as set out in Annex 6.

                                      4

<PAGE>

                         CAF 2000 FINAL VERSION 300903

       4.5.   ntl and IBM have agreed, subject to contract, to continue
              discussions with respect to Project Naples. For the avoidance of
              doubt Project Naples shall not constitute a Major Change for the
              purposes of Clause 25.6 of the Framework Agreement

       4.6.   ntl irrevocably undertakes to pay IBM an amount of
              (pound)7,000,000 as an additional Charge for Voice and Data, Help
              Desk and End User Computing Services performed solely in 2003
              under the Framework Agreement as specified in Schedule 6
              Supplement. Such payment shall be paid in three monthly
              instalments of (pound)2,333,333 for the period of October to
              December 2003 and shall be due on the first business day of the
              respective month as set out in the Payment Schedule in Annex 8.

       4.7.   In the event the Project Naples discussions lead to the execution
              of a Contract Amendment Form to extend the scope of the Framework
              Agreement to include additional ntl customer call centre services
              ("the Project Naples CAF"), IBM shall include an abatement of
              (pound)7,000,000 to the 2004 charges within the Project Naples
              CAF.

       4.8.   Further ASC savings relating to the decommissioning of Services as
              a result of the implementation of ntl's Harmony Programme
              ("Harmony Decommissioning") are dependent upon the on-time
              delivery of ntl's Harmony Programme and further contract
              amendment. The amount of savings is subject to agreement between
              the parties although IBM acknowledges that savings will be
              achievable from Harmony Decommissioning and agrees that such
              savings shall be passed on to ntl via reductions in the ASC. IBM
              shall provide within thirty days of the Effective Date the data
              specified in Annex 5.

       4.9.   Schedule 6 of the Framework Agreement contains a `Decommissioning
              Template' that shall apply to all future decommissioning
              proposals.

                                       5

<PAGE>

                         CAF 2000 FINAL VERSION 300903

       4.10   The Services and Service Levels shall be revised in accordance
              with the revised Schedules 2 and 7 as contained within Annex 1 of
              this CAF 2000. The parties agree that a `measurement period' of 90
              days shall apply while IBM is implementing such revised Service
              Levels. During this `measurement period', Service Credits based on
              the revised Service Levels shall not apply for the affected
              Services but, to the extent that any Service Credits would have
              been payable to ntl pursuant to the Framework Agreement in effect
              immediately prior to the Effective Date, such Service Credits
              shall still be payable to ntl during this `measurement period'.

       4.11   Certain optional Service Levels have been agreed between the
              parties and will be added to the Framework Agreement though a
              Contract Change following the Effective Date.

       4.12   The parties have agreed certain changes to the charging mechanisms
              in accordance with Schedule 6 Clause 4 of the Framework Agreement.
              Such changes to charging mechanisms are set out in the revised
              Schedule 6 (Charges) contained within Annex 1 of this CAF 2000.

       4.13   COLA is included within the 2003 ASC as set out in Clause 4.1
              above for 2003. For 2004 and subsequent years of the Term, COLA
              shall be subject to Schedule 6 Clause 9.

       4.14   The parties' obligations under both the Framework Agreement and
              the ntl/IBM Ireland Services Agreement in relation to Benchmarking
              as set out in inter alia Schedule 10, shall be suspended until 1st
              January 2005 for implementation of benchmark results from 1st July
              2005. The current Gartner benchmark shall be terminated and the
              parties' obligations in Clauses 7.1 and 7.2 of CAF 1030 dated 5th
              April 2002 shall be removed except for IBM's obligation to pay 70%
              of the Gartner charges as set out under Clause 7.2 of CAF 1030.
              Schedule 10 (Benchmarking) has been amended accordingly.

5.     INVOICES

The parties agree that Clause 16.6 of the Framework Agreement has been revised
to state that IBM may invoice the monthly portion of the Annual Service Charge
no earlier than the first day of the calendar month in which the Services shall
be delivered (e.g. 1st October for Services in October).

6.     DELIVERABLES

                                       6

<PAGE>

                         CAF 2000 FINAL VERSION 300903

The parties agree the revised set of Deliverables of the Framework Agreement as
set out in Annex 9 of this CAF 2000 and agree that such revised Deliverables
supersede all Deliverables prior to the Effective Date. Furthermore, for each
Deliverable, Annex 9 reflects the mutually agreed status for each Deliverable.

7.     GOVERNANCE

ntl and IBM shall implement the Governance arrangements defined in Schedule 13
of the Framework Agreement within sixty days of the Effective Date.

8.     SERVICES WORK MINIMUM COMMITMENT

The Services Work Minimum Commitment agreed for 2003 and 2004 is set out in
Schedule 6 (Charges).

9.     SCOPE CHANGES

ntl and IBM agree to discuss in good faith, within 30 days of the Effective
Date, and subject to ntl providing ntl's requirements, possible changes to the
current Voice and Data Scope. Such changes shall be subject to Schedule 32
(Change Control).

10.    ORGANISATION AND REPORTING

ntl and IBM have agreed changes to their operational relationship, including
account management, service management and service reporting. Such changes are
reflected in the revised Schedules 2, 7 and 13 to the Framework Agreement. The
objective of such changes is to simplify the arrangements and reduce the
combined expenditure of ntl and IBM on such matters although this objective
shall not compromise the level of service provided by IBM.

11.    SOFTWARE REFRESH AND ESSENTIAL UPGRADES

The principles of the Software Refresh Plan are defined in Annex 2 to this CAF
2000.

In the event an Essential Upgrade(s) is required to be made as a result of a
change to ntl's Harmony programme, such Essential Upgrade(s) shall be funded by
ntl.

12.    GSD331 - SECURITY

The parties agree that the version of GSD331 as referenced within Annex 3 of
this CAF 2000 shall be implemented under the Framework Agreement and all
previous versions of GSD331 stated in the Framework Agreement or otherwise are
superseded.

13.    OUTSTANDING CONTRACT AMENDMENT FORMS (CAFS)

                                       7

<PAGE>

                         CAF 2000 FINAL VERSION 300903

The CAFs for additional services specified in Annex 11 of this CAF 2000 are
expressly excluded from the scope of this CAF and shall be managed under the
processes set out in the Framework Agreement including but not limited to
Schedule 32 (Change Control) of the Framework Agreement. For the avoidance of
doubt, all CAFs not specified in Annex 11 are expressly included with the
Framework Agreement as amended by this CAF 2000.

14.    SUN MAINTENANCE AGREEMENT

The Parties agree the maintenance contract between IBM and Sun Microsystems
Limited reference GB25353 dated 26th June 2000 ("the Sun Maintenance Contract")
shall be novated to ntl within thirty days from the Effective Date.

For the avoidance of doubt such novation is assumed within the revised ASC as
stated in Clause 4.1 above and shall have no effect on the ASC stated in that
section and such novation shall not be treated as a CAF for the purposes of
Clause 13 of this CAF 2000.

In the event that such novation is delayed, IBM shall be entitled to charge ntl
for the monthly charges associated with the Sun Maintenance Contract for the
period up to novation to ntl. In the event that such novation is not completed
by the contract renewal date of the Sun Maintenance Contract IBM reserves the
right to renew the Sun Maintenance Contract to avoid disruption to the Services.
In such an event IBM will continue to charge ntl in relation to the Sun
Maintenance Contract.

15.    SERVICE CREDITS

The parties agree to implement a new Service Credit for Gold Small Works where
such Service Credit shall be based upon 20% of the Gold Small Work Charge in the
event of late delivery due to reasons attributable to IBM. Please refer to
Schedule 9 (Project Management) and Schedule 6 (Charges).

For the avoidance of doubt, Service Credits relating to the period of 1st
January 2003 to the Effective Date shall be recalculated based upon the revised
ASC as stated in section 4.1 of this CAF 2000. For the avoidance of doubt, the
full and final settlement set out in Clause 18 shall not affect such
recalculation and payment of Service Credits.

16.    CONTRACT REVIEW (CLAUSE 3.6)

The parties agree to the suspension of Clause 3.6 from the Framework Agreement
for a period of two years following the Effective Date.

For the avoidance of doubt, ntl and IBM agree that where ntl requires systems
to be decommissioned as part of ntl's IT strategy or otherwise, the ASC will
reduce at the point of

                                       8

<PAGE>

                         CAF 2000 FINAL VERSION 300903

such decommissioning. The amount of such reduction to the ASC is to be agreed on
a case by case basis in accordance with the Decommissioning Template specified
in Schedule 6 of the Framework Agreement.

17.    NOT USED

18.    FULL AND FINAL SETTLEMENT

       18.1.  LIABILITIES PRIOR TO THE EFFECTIVE DATE

       ntl and IBM agree to make the payments set out in Annex 8 of this CAF
       2000 in full and final settlement of any and all claims, counterclaims,
       causes or rights of action on the part of (a) any member of the ntl Group
       against any member of the IBM Group or (b) any member of the IBM Group
       against any member of the ntl Group arising in respect of or relating to
       the period prior to the Effective Date under or in connection with the
       Framework Agreement to the extent that the same relate to the following:

              (i) the original due date for the delivery of certain
              Deliverables, Services or activities where the parties have agreed
              a revised set of Deliverables as specified in Annex 9. ; and

              (ii) the breaches and/or alleged breaches of the Framework
              Agreement as set out in the documents defined within Annex 4 of
              this CAF 2000 including without limitation financial claims and
              complaints;

              (all of the above together hereinafter referred to as the
              "CLAIMS").

       18.2.  For the avoidance of doubt, ntl, on behalf of itself and the ntl
              Group, and IBM, on behalf of itself and the IBM Group, agree and
              acknowledge, without prejudice to the generality of the foregoing,
              that, with effect from and following the Effective Date, neither
              ntl Group nor IBM Group will be entitled to rely upon any or all
              of the Claims referred to in Annex 4 of this CAF 2000 arising
              during the period prior to the Effective Date as the basis of: (i)
              any claims of breach (including, but not limited to, persistent
              breach or material breach) under the Framework Agreement, (ii)
              disputing or withholding (or any other set-off against) any
              amounts invoiced by any member of the IBM Group for Services
              performed after the Effective Date under the Framework Agreement
              or any amounts invoiced by any member of the ntl Group in
              connection with events taking place after the Effective Date under
              the Framework Agreement or (iii) terminating all or any part of
              the Framework Agreement.

                                       9

<PAGE>

                         CAF 2000 FINAL VERSION 300903

       18.3.  For the avoidance of doubt, nothing in this CAF 2000 shall (i)
              excuse ntl or IBM from performance of any of its respective
              obligations under the Framework Agreement, as amended by this CAF
              2000, in respect of or relating to the period commencing on the
              Effective Date, nor (ii) prevent ntl or the ntl Group, or IBM or
              the IBM Group, from making or pursuing any claim, counterclaim,
              cause or action arising in respect of or relating to the period
              commencing on the Effective Date under or in connection with the
              Framework Agreement or this CAF 2000 including, without
              limitation, any failure by IBM to perform the Services or
              activities specified in, and in accordance with, Annex 9.

       18.4.  ntl, on behalf of itself and the ntl Group, and IBM, on behalf of
              itself and IBM Group, each undertake and warrant that they will
              not at any time commence, advance, maintain or pursue any Claims.
              For the avoidance of doubt, ntl undertakes and warrants that it
              will not at any time consent to any member of the ntl Group, and
              IBM undertakes and warrants that it will not at any time consent
              to any member of the IBM Group, commencing, advancing, maintaining
              or pursuing any Claims.

19.    FINANCIAL SETTLEMENT

       ntl, on behalf of itself and the ntl Group, and IBM, on behalf of itself
       and the IBM Group, hereby acknowledge and agree that the financial
       settlement comprising the sums and payments set out in Annex 8 represents
       good and valuable consideration for the purposes of this CAF 2000 and is
       made in full and final settlement of the Claims as set out in this Clause
       19.

20.    UNDER-LICENSING

IBM shall pay to ntl an amount of (pound)300,000 in relation to additional
Microsoft licences required for ntl's server estate. Such payment will be due
upon signature of this CAF 2000.

21.    MISCELLANEOUS PROVISIONS

       21.1.  If any provision of this CAF 2000 or any part thereof shall be
              found by any court or administrative body to be illegal, invalid
              or unenforceable, the illegality, invalidity or unenforceability
              of such provision or part provision shall not affect the other
              provisions of this CAF 2000 or the remainder of the provisions in
              question which shall remain in full force and effect.

       21.2.  Both ntl, on behalf of itself and the ntl Group, and IBM, on
              behalf of itself and IBM Group, agree to keep the existence and
              terms of this CAF 2000 confidential.

                                       10

<PAGE>

                         CAF 2000 FINAL VERSION 300903

              No party can disclose the existence or any of the terms of this
              CAF 2000 to any third party without the express written agreement
              of the other party to this CAF 2000, save where required to do so
              by law or regulatory requirement.

       21.3.  This CAF 2000 shall be governed by and interpreted in accordance
              with English law. The parties irrevocably submit to the
              non-exclusive jurisdiction of the English courts to settle any
              disputes which may arise in connection with this CAF 2000.

                                       11
<PAGE>

                         CAF 2000 FINAL VERSION 300903

THE PARTIES HAVE SHOWN THEIR ACCEPTANCE OF THE TERMS OF THIS CAF 2000 BY SIGNING
AT THE END OF THIS CAF 2000

SIGNED FOR AND ON BEHALF OF

NTL GROUP LIMITED

/s/ Phil Pavitt
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

Phil Pavitt, ntl Chief Information Officer             Date: 30th September 2003

/s/ Simon Duffy
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

Simon Duffy, ntl Chief Executive Officer               Date: 30th September 2003

SIGNED FOR AND ON BEHALF OF

IBM UNITED KINGDOM LIMITED

/s/ Janice Bell
--------------------------------------------------------------------------------

Janice Bell, IBM Project Executive                     Date: 30th September 2003

/s/ Pete Hagger
--------------------------------------------------------------------------------

Pete Hagger, Director Strategic Outsourcing, Communications Sector

                                                       Date: 30th September 2003

                                       12

<PAGE>

                         CAF 2000 FINAL VERSION 300903

ANNEXES TO CAF 2000

<TABLE>
<CAPTION>

ANNEX NUMBER                             TITLE
---------------------------------------- -------------------------------------------------------------------------
<S>                                      <C>
1                                        Revised Framework Agreement
---------------------------------------- -------------------------------------------------------------------------
2                                        Software Refresh Plan Principles
---------------------------------------- -------------------------------------------------------------------------
3                                        GSD331
---------------------------------------- -------------------------------------------------------------------------
4                                        Full and Final Settlement
---------------------------------------- -------------------------------------------------------------------------
5                                        Harmony Decommissioning Data
---------------------------------------- -------------------------------------------------------------------------
6                                        Service Investment Programme
---------------------------------------- -------------------------------------------------------------------------
7                                        Outstanding Items to be Addressed post CAF 2000
---------------------------------------- -------------------------------------------------------------------------
8                                        Financial Reconciliation
---------------------------------------- -------------------------------------------------------------------------
9                                        Deliverables Plan
---------------------------------------- -------------------------------------------------------------------------
10                                       Changes to the Ireland Services Agreement
---------------------------------------- -------------------------------------------------------------------------
11                                       Outstanding Contract Amendment Forms
---------------------------------------- -------------------------------------------------------------------------
</TABLE>

                                       13

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