Document:

Form of Agreement

 Exhibit 10.24 
 AGREEMENT BETWEEN TULLY’S COFFEE CORPORATION AND GUARANTOR 
 RE BENAROYA CAPITAL FINANCING

 THIS AGREEMENT is entered into this 12th day of July, 2007 (the “Effective Date”), among TULLY’S COFFEE CORPORATION, a
Washington corporation (the “Company”), and MARY KAY MCCAW (the “Guarantor”), and, for purposes of Sections 6.1 and 7 only, TOM T. O’KEEFE (“Tom O’Keefe”). 
 RECITALS 
 A. On April 26, 2007,
the Company entered into a loan facility (as amended, the “Loan Facility”) with Benaroya Capital, LLC (“Lender”). As of the Effective Date, the Loan Facility is being amended by agreement of the Company and the Lender.

 B. In connection with the Loan Facility, the Lender has required the Guarantor to execute and deliver that certain Guaranty Agreement of
even date herewith (the “Guaranty”) pursuant to which the Guarantor guarantees the payment of a certain portion of the Company’s obligations pursuant to the Loan Facility. 
 C. The parties desire to enter into this Agreement to evidence certain terms and conditions they have agreed upon in connection with the Guaranty.

 AGREEMENT 
 NOW,
THEREFORE, in consideration of the foregoing and the mutual covenants and premises herein contained, the parties hereto agree as follows: 
 1. Guarantor Compensation. In consideration of the Guarantor’s execution and delivery of the Guaranty, the Company shall provide to the Guarantor the compensation described in the attached Exhibit A. 
 2. Indemnification; Attorneys Fees. The Company hereby agrees to indemnify, defend and hold harmless the Guarantor from and against any and
all claims, liabilities, payments, costs and expenses incurred by the Guarantor arising out of or related to the Guaranty. Without limiting the foregoing, the Company shall indemnify the Guarantor from and against any amounts paid by Guarantor to
Lender pursuant to the Guaranty and the Company shall reimburse Guarantor, on demand, for all attorneys fees and other costs incurred in connection with the Guaranty or this Agreement. 
 3. Covenant Not to Incur Additional Secured Debt Without Guarantor Approval. The Company hereby agrees that, without the prior written
consent of the Guarantor, the Company shall not enter into any agreement, undertaking or arrangement of any kind to grant a security interest in any assets of the Company other than the security interest granted in connection with the Loan Facility
or to the Guarantor under this Agreement. Notwithstanding the foregoing, the Company may amend, renew, cancel, reduce or otherwise modify the agreements with Northrim Funding (but not increase the amounts that the Company 

 
is permitted to borrow thereunder), pursuant to which the Company has granted a security interest to Northrim, and may enter into franchising and licensing
agreements which may grant the franchisee or licensee certain actual or conditional rights related to trademarks of the Company. 
 4.
Covenant to Repay Loan. 
 4.1 Equity Investment. If, after the date of this Agreement, the Company completes a
financing transaction involving the issuance of debt, equity or convertible securities in the Company, including without limitation any security exercisable (with or without additional consideration) for, or convertible (with or without additional
consideration) into capital stock of the Company, then the Company shall pay off the outstanding balance of the Loan and, at the Guarantor’s request, obtain a release of the Guaranty. The exercise of stock options and warrants to purchase
common stock shall not be considered a sale of stock for purposes of this provision. 
 4.2 Change of Control. If, after the
date of this Agreement, there is a sale, conveyance or disposal of all or substantially all of the Company’s property or business or the Company’s merger into or consolidation with any other corporation or any other transaction or series
of related transactions in which more than fifty percent (50%) of the voting power of the Company is disposed of (other than a merger effected exclusively for the purpose of changing the domicile of the Company), then the Company shall pay off
the outstanding balance of the Loan and, at any Guarantor’s request, obtain a release of the Guaranty. 
 5. Notices. The
Company hereby agrees to give the Guarantor written notice of each of the following: (a) any default by the Company under any of the documents related to the Loan; (b) the commencement of any legal proceedings by Lender against the
Company, (c) any amendment, modification, extension, waiver or restatement of any kind entered into or made with respect to any the documents entered into in connection with the Loan. 
 6. Subrogation. 
 6.1
Subordination. Tom O’Keefe hereby agrees to defer the exercise of any claims he has or may acquire against the Company in respect of the obligations of the Company to Lender guaranteed by Tom O’Keefe, including rights of
exoneration, reimbursement and subrogation, until the Guaranteed Obligations (as such term is defined in the Guaranty) have been paid in full and any amounts owed to the Guarantor in respect of such Guaranteed Obligations have been fully and finally
paid. This waiver is given to induce Guarantor to enter into the Guaranty. 
 6.2 Recovery. For the avoidance of doubt, the
Company agrees that all Guaranteed Obligations paid to the Lender by the Guarantor shall accrue interest at the default rate under the Note until reimbursed by the Company. 

 7. Miscellaneous. 
 7.1 Binding Effect. This Agreement shall be binding upon and inure to the benefit of the successors, assigns, personal representatives,
heirs, and legatees of the parties hereto. 
 7.2 Counterparts. This Agreement may be executed in one or more counterparts,
each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. 
 7.3
Modifications. This Agreement contains the entire agreement between the parties hereto relating to the subject matter hereof and may be modified or amended only by written agreement between all of the parties hereto. 
 7.4 Applicable Law. This Agreement and its validity, construction, and performance shall be governed by the laws of the State of
Washington. 
 7.5 Jurisdiction and Venue. The parties hereby irrevocably submit to the jurisdiction of any federal, state or
other court sitting in the state or federal court district in King County, Washington, U.S.A. THE PARTIES EXPRESSLY WAIVE ANY RIGHT TO TRIAL BY JURY WITH RESPECT TO ANY CLAIM CONCERNING THIS AGREEMENT OR ANY OTHER AGREEMENT ENTERED INTO IN
CONNECTION THEREWITH OR ANY OF THE ACTIONS OF ANY PARTY IN THE NEGOTIATION, ADMINISTRATION, PERFORMANCE OR ENFORCEMENT THEREOF. 
 7.6
Fees and Costs. The prevailing party in any litigation under this Agreement shall be entitled to reasonable attorneys’ fees and costs incurred in connection therewith. 
 [Signature Page Follows] 

 This Agreement Between Tully’s Coffee Corporation And Guarantor Re Benaroya Capital Financing is
executed as of the day and year first written above. 
  

	
	GUARANTOR:
	
	 /s/ MARY KAY MCCAW

	MARY KAY MCCAW
	
	For purposes of Sections 6.1 and 7 only:
	
	 /s/ TOM T. O’ KEEFE

	TOM T. O’KEEFE

  

			
	TULLY’S COFFEE CORPORATION:
		
	By:	 	 /s/ JOHN K. BULLER

	Name:	 	John K. Buller
	Title:	 	President and CEO

 Exhibit A 
 to Agreement between Tully’s Coffee Corporation and Guarantor 
 re Benaroya Capital Financing

 Guarantor Compensation 
 1. Cash commitment fee: On the Effective Date, the Company shall pay the Guarantor a cash commitment fee in the amount of $167,100. 
 2. Warrant commitment fee: On the Effective Date, the Company pay the Guarantor a warrant commitment fee by issuing to the Guarantor a warrant in the form of Exhibit B attached hereto, granting Guarantor the right to purchase from
the Company 21,000 shares of common stock of the Company. 
 3. Facility draw fee: On a quarterly basis, the Company shall pay to
Guarantor a facility draw fee computed at the annual rate of 2% (computed on daily balance, compounded monthly) on the amount of outstanding indebtedness under the Loan Facility that exceeds $5,000,000. 
 In addition, as promptly as possible after the Effective Date, the Company shall reimburse the Guarantor for legal fees and costs incurred in connection
with this transaction. 

 AGREEMENT BETWEEN TULLY’S COFFEE AND GUARANTORS 
 RE BENAROYA CAPITAL FINANCING 
 EXHIBIT B- FORM OF WARRANTFourth Supplemental Indenture

 Exhibit 4.18 
 FOURTH SUPPLEMENTAL INDENTURE 
 FOURTH SUPPLEMENTAL INDENTURE (this “Supplemental
Indenture”), dated as of July 11, 2007, among NCOP IX, LLC, a Nevada limited liability company (the “New Guarantor”), a subsidiary of NCO Group, Inc., a Delaware corporation (the “Company”), and The
Bank of New York, a New York banking corporation, as trustee under the Indenture referred to below (the “Trustee”). 
 W I T
N E S S E T H 
 WHEREAS, the Company (as the successor in interest to NCO Group, Inc., a Pennsylvania corporation) and the existing
Guarantors have heretofore executed and delivered to the Trustee an indenture (as amended, supplemented or otherwise modified, the “Indenture”), dated as of November 15, 2006 providing for the issuance of Floating Rate Senior Notes
due 2013 (the “Notes”); 
 WHEREAS, Section 4.17 of the Indenture provides that under certain circumstances the New
Guarantor shall execute and deliver to the Trustee a supplemental indenture pursuant to which the New Guarantor shall unconditionally guarantee all of the Company’s obligations under the Notes and the Indenture on the terms and conditions set
forth herein (the “Note Guarantee”); and 
 WHEREAS, pursuant to Section 9.01 of the Indenture, the Trustee,
the Company and the existing Guarantors are authorized to execute and deliver this Supplemental Indenture. 
 NOW, THEREFORE, in
consideration of the foregoing and for other good and valuable consideration, the receipt of which is hereby acknowledged, the New Guarantor, the Company and the Trustee mutually covenant and agree for the equal and ratable benefit of the Holders of
the Notes as follows: 
 1. DEFINED TERMS. Defined terms used herein without definition shall have the meanings assigned to them in the
Indenture. 
 2. AGREEMENT TO GUARANTEE. The New Guarantor hereby agrees, jointly and severally with all existing Guarantors (if any), to
provide an unconditional guarantee on the terms and subject to the conditions set forth in Article 11 of the Indenture and to be bound by all other applicable provisions of the Indenture and the Notes and to perform all of the obligations and
agreements of a Guarantor under the Indenture. 

 3. NO RECOURSE AGAINST OTHERS. No past, present or future director, manager, officer, employee,
incorporator, stockholder or member of the Company, any parent entity of the Company or any Subsidiary, as such, will have any liability for any obligations of the Company or the Subsidiary Guarantors under the Notes, the Indenture, the Note
Guarantees or for any claim based on, in respect of, or by reason of, such obligations or their creation. Each Holder by accepting a Note waives and releases all such liability. The waiver and release are part of the consideration for issuance of
the Notes. The waiver may not be effective to waive liabilities under the federal securities laws. 
 4. NOTICES. All notices or other
communications to the New Guarantor shall be given as provided in Section 13.02 of the Indenture. 
 5. RATIFICATION OF INDENTURE;
SUPPLEMENTAL INDENTURES PART OF INDENTURE. Except as expressly amended hereby, the Indenture is in all respects ratified and confirmed and all the terms, conditions and provisions thereof shall remain in full force and effect. This Supplemental
Indenture shall form a part of the Indenture for all purposes, and every holder of Notes heretofore or hereafter authenticated and delivered shall be bound hereby. 
 6. WAIVER. Until the Notes have been paid in full, New Guarantor waives and agrees that it shall not in any manner whatsoever claim or take the benefit or advantage of, any rights of reimbursement, indemnity or
subrogation or any other rights it may have against the Company or any other Restricted Subsidiary that arise as a result of any payment by New Guarantor under this Supplemental Indenture. 
 7. GOVERNING LAW. THIS INDENTURE, THE NOTES AND THE NOTE GUARANTEES SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW
YORK. 
 8. COUNTERPARTS. The parties may sign any number of copies of this Supplemental Indenture. Each signed copy shall be an original,
but all of them together represent the same agreement. 
 9. EFFECT OF HEADINGS. The Section headings herein are for convenience only and
shall not affect the construction hereof. 
 10. TRUSTEE MAKES NO REPRESENTATION. The Trustee makes no representation as to the validity or
sufficiency of this Supplemental Indenture. The recitals and statements contained herein are deemed to be solely those of the New Guarantor and the Company. 

 IN WITNESS WHEREOF, the parties hereto have caused this Supplemental Indenture to be duly executed and attested, all as
of the date first above written. 
 Dated: July 11, 2007 
  

			
	NCOP IX, LLC
		
	By:	 	/s/ Al Zezulinski
		 	Name: Al Zezulinski
		 	Title: President
	
	NCO GROUP, INC.
		
	By:	 	/s/ Michael Barrist
		 	Name: Michael Barrist
		 	Title: President
	
	 THE BANK OF NEW YORK,
as Trustee

		
	By:	 	/s/ Mary LaGumina
		 	Name: Mary LaGumina
		 	Title: Vice President

 [Signature Page To Senior Supplemental Indenture]

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