Document:

Management Services Agreement

 EXHIBIT 10.20 
  
 MANAGEMENT SERVICES AGREEMENT 
  

This MANAGEMENT SERVICES AGREEMENT, dated as of February 24, 2004 (this “Agreement”), is made by and among FTD, Inc., a Delaware
corporation (the “Company”), FTD.COM Inc., a Delaware corporation (“FTDC”), Florists’ Transworld Delivery, Inc., a Michigan corporation (“FTDI”), FTD International Corporation, a Delaware
corporation (“FTDT”), Value Network Service, Inc., a Delaware corporation (“VNS”), FTD Holdings Incorporated, a Delaware corporation (“FTDH”), Renaissance Greeting Cards, Inc., a Maine corporation
(“RGC”), Flowers USA, Inc., a Connecticut corporation (“USA”; the Company, FTDC, FTDI, FTDT, VNS, FTDH, RGC and USA are collectively referred to in this Agreement as the “FTD Entities”), and Leonard
Green & Partners, L.P., a Delaware limited partnership (the “Advisor”). 
  
 WHEREAS, FTDC, FTDI, FTDT, VNS, FTDH, RGC and USA are each an indirect or direct subsidiary of the Company; 
  
 WHEREAS, Mercury Man Holdings Corporation, a Delaware corporation (“MMHC), is a subsidiary of an affiliate of the Advisor; 
  
 WHEREAS, Nectar Merger Corporation, a Delaware corporation
(“Nectar”), is a wholly-owned subsidiary of MMHC; 
  
 WHEREAS, as of the date of this Agreement, Nectar will be merged with and into the Company (the “Merger”) pursuant to a Merger Agreement, dated as of October 5, 2003 (the “Merger Agreement”), by and among
the Company, MMHC and Nectar; 
  
 WHEREAS, pursuant to the Merger,
the FTD Entities will become direct or indirect subsidiaries of MMHC; 
  
 WHEREAS, in connection with the Merger, Nectar and the Company are entering into a Credit Agreement, dated as of the date of this Agreement (as such agreement may be amended from time to time, the “Credit Agreement”), by
and among Nectar, the Company, certain financial institutions, UBS Securities LLC, as syndication agent, Wells Fargo Bank, N.A., as documentation agent, and Credit Suisse First Boston, acting through its Cayman Islands branch, as administrative
agent; 
  
 WHEREAS, in connection with the Merger, Nectar and the
Company have entered into an Indenture, dated as of February 6, 2004 (as such agreement may be amended from time to time, the “Indenture”), with U.S. Bank National Association, as trustee, pursuant to which Nectar issued
$175,000,000 aggregate principal amount of its 7.75% Senior Subordinated Notes due 2014 (the “Notes”); and 
  
 WHEREAS, the FTD Entities desire to obtain from the Advisor, and the Advisor desires to provide, certain services on an ongoing basis as provided herein.

  
 NOW, THEREFORE, in consideration of the mutual promises made
herein, and for other good and valuable consideration, receipt and sufficiency of which are hereby acknowledged by each party, the parties, intending to be legally bound, hereby agree as follows: 

 1. Retention of Services 
  
 1.1 Investment Banking Services. Subject to the terms and conditions
of this Agreement, the FTD Entities hereby retain the Advisor, and the Advisor hereby agrees to be retained by the FTD Entities, to provide investment banking services to the FTD Entities (the “Investment Banking Services”).

  
 1.2 General Services. Subject to the terms and
conditions of this Agreement, the FTD Entities hereby retain the Advisor, and the Advisor hereby agrees to be retained by the FTD Entities, to provide management, consulting and financial planning services to the FTD Entities on an ongoing basis in
connection with the operation and growth of the FTD Entities in the ordinary course of their businesses during the term of this Agreement (the “General Services”). 
  
 1.3 Major Transaction Services. Subject to the terms and conditions of this Agreement, the FTD Entities hereby retain
the Advisor, and the Advisor hereby agrees to be retained by the FTD Entities, to provide financial advisory and investment banking services to the FTD Entities in connection with major financial transactions that may be undertaken from time to time
in the future (“Major Transaction Services” and, together with the Investment Banking Services and General Services, the “Services”). 
  
 1.4 Services to other Subsidiaries. Subject to the terms and conditions of this Agreement and as may be agreed upon,
Advisor will render to other subsidiaries of the FTD Entities such advisory and investment banking services as may from time to time be agreed upon by Advisor and the Company. 
  
 2. Compensation 
  
 2.1 General Services Fee. In consideration of the General Services, the FTD Entities shall pay the Advisor (or its
designee or designees) an annual fee payable in cash equal to $2,000,000 (the “Annual Fee”); provided, however, that the Annual Fee payable during any twelve-month period shall be payable if and only if the
Company’s Consolidated EBITDA (as such term is defined in the Indenture) for any consecutive twelve-month period ended not more than twelve months prior to the scheduled date of such payment was equal to or greater than $46.75 million. In the
event any amount payable pursuant to this Section 2.1 is not paid due to the application of the forgoing proviso or any other circumstances, such amount shall accrue and become due and payable at the date of the next scheduled payment of the
Annual Fee not prohibited by the application of such proviso. In the event of a payment default under the Indenture or the Credit Agreement or a bankruptcy, liquidation or winding-up of the Company, the payment of all accrued and unpaid fees
and other obligations under this Section 2.1 shall be subordinated to the prior payment in full of all amounts due and owing under the Indenture and the Credit Agreement. Subject to the forgoing provisions of this Section 2.1, the Annual Fee shall
be payable by the FTD Entities in equal monthly installments in advance, on the first business day of each month commencing on the first such day following the date of this Agreement, without regard to the amount of services actually performed by
the Advisor. 
  
 2.2 Major Transaction Services Fee. In
consideration of any Major Transaction Services provided by the Advisor from time to time, the FTD Entities, as a group, shall pay the 
  

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 Advisor normal and customary fees for services of like kind as agreed by the Advisor and the FTD Entities, taking into
consideration all relevant factors, including, but not limited to, the size and complexity of the subject transaction, the time devoted to providing such services and the value of the Advisor’s investment banking expertise and relationships
within the business and financial community. 
  
 2.3
Structuring Fee. In connection with the services provided for the FTD Entities in connection with the transactions contemplated by the Merger Agreement, the FTD Entities shall pay to the Advisor in cash concurrently with the execution and
delivery of this Agreement a structuring fee of seven million dollars ($7,000,000.00). 
  
 2.4 Expenses. In addition to the fees to be paid to the Advisor pursuant to this Agreement, the FTD Entities shall pay to, or on behalf of, the Advisor, promptly when billed, all reasonable out-of-pocket
expenses incurred by the Advisor (or submitted by the Advisor on behalf of other persons that incurred such expenses) in connection with the Services rendered pursuant to this Agreement. Such expenses shall include, among other things, fees and
disbursements of counsel, travel expenses (including all airplane travel expenses), word processing charges, messenger and duplicating services, telephone and facsimile expenses and other customary expenditures. 
  
 3. Term 
  
 3.1 Termination; Acceleration of Amounts Due Upon Change of Control.
This Agreement shall terminate on the tenth anniversary of the date of this Agreement; provided, however, that on each anniversary of the date of this Agreement, the term of this Agreement shall be extended automatically for one
additional year, unless at least three months prior to such anniversary the Advisor or the FTD Entities have delivered to the other party written notice of its desire not to extend the term of this Agreement. Notwithstanding the foregoing, in the
event of a Change of Control (as defined below) or Public Offering Event (as defined below), this Agreement shall terminate and all amounts payable under this Agreement during the term of this Agreement, as extended from time to time pursuant to
this Section 3.1, discounted to present value at the date of such acceleration, shall become immediately due and payable. 
  
 As used in this Agreement, (a) “Change of Control” means (I) any transaction shall occur, including an equity sale, merger or
consolidation of the Company with or into any entity or any sale, transfer or other conveyance, whether direct or indirect, of all or substantially all of the Company’s assets, on a consolidated basis, whether in one transaction or a series of
related transactions, if, immediately after giving effect to such transaction(s), the Advisor and its affiliates, in the aggregate, cease to own at least 40% of the aggregate equity interests of the Company or (II) a Change of Control (as defined in
the Credit Agreement) or a Change of Control (as defined in the Indenture) shall occur; and (b) “Public Offering Event” means the first date after which the Company, MMHC or any other entity holding, directly or indirectly, all of
the equity interests in the Company has completed one or more public offerings of its common stock in an aggregate offering amount of at least $50.0 million or as a result of which at least fifteen percent (15%) of the common stock of such entity
(after giving effect to such offerings) is publicly traded. 
  

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 3.2 Survival of Certain Obligations. Notwithstanding any other provision of this Agreement, the
obligations of the FTD Entities to pay amounts due pursuant to Section 2 of this Agreement with respect to periods prior to the termination of this Agreement, the subordination provisions of Section 2.1 of this Agreement and the provisions of
Sections 4 and 5 of this Agreement shall survive any termination of this Agreement. 
  
 4. Decisions/Authority of the Advisor 
  
 4.1 Limitation on the Advisor’s Liability. Each of the FTD Entities reserves the right to make all decisions with regard to any matter upon
which the Advisor has rendered its advice and consultation, and there shall be no liability to the Advisor for any such advice accepted by any of the FTD Entities. 
  
 4.2 Independent Contractor. The Advisor shall act solely as an independent contractor and shall have complete charge
of its respective personnel engaged in the performance of the Services. As an independent contractor, the Advisor shall have authority only to act as an advisor to the FTD Entities and shall have no authority to enter into any agreement or to make
any representation, commitment or warranty binding upon any of the FTD Entities or to obtain or incur any right, obligation or liability on behalf of any of the FTD Entities. Nothing contained in this Agreement shall cause the Advisor or any of its
partners or members or any of their affiliates, investment managers, investment advisors or partners to be deemed a partner of or joint venturer with any of the FTD Entities. 
  
 5. Indemnification 
  
 5.1 Indemnification/Reimbursement of Expenses. The FTD Entities shall (i) indemnify the Advisor and its partners and
members and any of their affiliates, and the partners, directors, officers, employees, agents and controlling persons of the Advisor and its partners and members and any of their respective affiliates (collectively, the “Indemnified
Parties”), to the fullest extent permitted by law, from and against any and all losses, claims, damages and liabilities, joint or several, to which any Indemnified Party may become subject, caused by, related to or arising out of the
Services or any other advice or services contemplated by this Agreement or the engagement of the Advisor pursuant to, and the performance by the Advisor of the Services contemplated by, this Agreement, and (ii) promptly reimburse each Indemnified
Party for all costs and expenses (including reasonable and documented attorneys’ fees and expenses), as incurred, in connection with the investigation of, preparation for or defense of any pending or threatened claim or any action or proceeding
arising therefrom, whether or not such Indemnified Party is a party and whether or not such claim, action or proceeding is initiated or brought by or on behalf of any one or more of the FTD Entities and whether or not resulting in any liability.

  
 5.2 Limited Liability. None of the FTD Entities shall
be liable under the indemnification contained in Section 5.1 of this Agreement to the extent that such loss, claim, damage, liability, cost or expense is found in a final non-appealable judgment by a court of competent jurisdiction to have resulted
from the Advisor’s bad faith or gross negligence. Each of the FTD Entities further agrees that no Indemnified Party shall have any liability (whether direct or indirect, in contract, tort or otherwise) to any of the FTD Entities, holders of its

  

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 securities or its creditors related to or arising out of the engagement of the Advisor pursuant to, or the performance by
the Advisor of the Services contemplated by, this Agreement, except to the extent that any loss, claims, damage, liability, cost or expense is found in a non-appealable judgment by a court of competent jurisdiction to have resulted from the
Advisor’s bad faith or gross negligence. 
  
 6. Miscellaneous 
  
 6.1 Assignment. None
of the parties hereto shall assign this Agreement or the rights and obligations hereunder, in whole or in part, without the prior written consent of the other parties; provided, however, that, without obtaining such consent, the
Advisor may assign this Agreement or its rights and obligations hereunder to (i) any affiliate of the Advisor; (ii) any investment manager, investment advisor or partner of the Advisor or any principal or beneficial owner of any of the foregoing; or
(iii) any investment fund, investment account or investment entity whose investment manager, investment advisor or partner, or any principal or beneficial owner of any of the foregoing, is the Advisor or any person identified in clauses (i) or (ii)
above. Subject to the foregoing, this Agreement will be binding upon and inure solely to the benefit of the parties hereto and their respective successors and assigns, and no other person shall acquire or have any right hereunder or by virtue of
this Agreement. 
  
 6.2 Governing Law. This Agreement shall
be governed by and construed in accordance with the laws of the State of Delaware as applied to contracts made and performed within the State of Delaware without regard to principles of conflict of laws. 
  
 6.3 Severability. If any term, provision, covenant or restriction of
this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remainder of the terms, provisions, covenants and restrictions set forth herein shall remain in full force and effect and shall in no way
be affected, impaired or invalidated, and the parties hereto shall use their best efforts to find and employ an alternative means to achieve the same or substantially the same result as that contemplated by such term, provision, covenant or
restriction. It is hereby stipulated and declared to be the intention of the parties that they would have executed the remaining terms, provisions, covenants and restrictions without including any such which may be hereafter declared invalid,
illegal, void or unenforceable. 
  
 6.4 Entire Agreement.
This Agreement contains the entire agreement between the parties with respect to the subject matter of this Agreement and supersedes all written or verbal representations, warranties, commitments and other understandings with respect to the subject
matter of this Agreement prior to the date of this Agreement. 
  
 6.5 Further Assurances. Each party hereto agrees to use all reasonable efforts to obtain all consents and approvals and to do all other things necessary to consummate the transactions contemplated by this Agreement. The parties agree
to take such further action and to deliver or cause to be delivered any additional agreements or instruments as any of them may reasonably request for the purpose of carrying out this Agreement and the agreements and transactions contemplated
hereby. 
  

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 6.6 Attorneys’ Fees. In any action or proceeding brought to enforce any provision of this
Agreement, or where any provision of this Agreement is validly asserted as a defense, the prevailing party, as determined by a court of competent jurisdiction, shall be entitled to recover reasonable and documented attorneys’ fees in addition
to any other available remedy. 
  
 6.7 Headings. The
headings in this Agreement are for convenience and reference only and shall not limit or otherwise affect the meaning of this Agreement. 
  
 6.8 Amendment and Waiver. This Agreement may be amended, modified or supplemented, and waivers or consents to departures from the provisions of
this Agreement may be given, provided that the same are in writing and signed by each of the parties hereto. 
  
 6.9 Counterparts. This Agreement may be executed in any number of counterparts and by the parties hereto in separate counterparts, each of which
when so executed shall be deemed to be an original and all of which taken together shall constitute one and the same agreement. 
  
 [SIGNATURE PAGES FOLLOW] 
  
  

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 IN WITNESS WHEREOF, the parties have executed this Management Services Agreement as of the date first
appearing above. 
  

			
	FTD, INC.
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Chief Financial Officer

	
	FTD.COM
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Chief Financial Officer & Treasurer

	
	FLORISTS’ TRANSWORLD DELIVERY, INC.
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Chief Financial Officer & Treasurer

	
	FTD INTERNATIONAL CORPORATION
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Treasurer

	
	VALUE NETWORK SERVICE, INC.
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Treasurer

			
	FTD HOLDINGS INCORPORATED
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Treasurer

	
	RENAISSANCE GREETING CARDS, INC.
		
	By:	 	  

	 	 	 Name: Carrie A. Wolfe

	 	 	 Title: Treasurer

	
	FLOWERS USA, INC.
		
	By:	 	  

	 	 	 Name: Jon R. Burney

	 	 	 Title: Secretary

	
	LEONARD GREEN & PARTNERS, L.P.
	By:	 	 LGP Management, Inc.

	Its:	 	 General Partner

		
	By:	 	  

	 	 	 Name: Peter J. Nolan

	 	 	 Title: Vice PresidentAmendment No.1, dated as of March 20, 2004

 EXHIBIT 4.1 
  

AMENDMENT NO. 1 TO THE RIGHTS AGREEMENT 
 OF US ONCOLOGY, INC. 
  
 This Amendment No. 1,
dated as of March 20, 2004, amends the Rights Agreement dated as of May 29, 1997 (as amended and in effect from time to time, the “Rights Agreement”), between US Oncology, Inc., a Delaware corporation (the “Corporation”), and
American Stock Transfer & Trust Company, as Rights Agent (the “Rights Agent”). Terms not otherwise defined herein shall have the meanings assigned to such terms in the Rights Agreement. 
  
 W I T N E S S E T H: 
  
 WHEREAS, pursuant to Section 27 of the Rights Agreement, the Board of
Directors of the Corporation has approved an amendment of certain provisions of the Rights Agreement as set forth below; 
  
 NOW, THEREFORE, the Rights Agreement is hereby amended as follows: 
  
 1. Amendments to Section 1 of the Rights Agreement. 
  

	 	(a)	Additional Definitions. Section 1 of the Rights Agreement is hereby amended by inserting the following subsections at the end of such Section 1: 

  
 “(x) “Management Participants” shall have
the meaning set forth in the Merger Agreement.” 
  
 “(y) “Merger” shall have the meaning set forth in the Merger Agreement.” 
  
 “(z) “Merger Agreement” shall mean the Agreement and Plan of Merger dated as of March
[            ], 2004 among Oiler Holding Company, Oiler Acquisition Corp. and the Corporation, as amended from time to time.” 
  
 “(aa) “Sponsor” means Welsh, Carson, Anderson
& Stowe IX, L.P., a Delaware limited partnership.” 
  

	 	(b)	Amendment to Definition of “Acquiring Person.” Section 1(a) is amended by inserting the following sentence at the end of such Section 1(a):

  
 “Notwithstanding anything in this Section
1(a) to the contrary, none of (i) the Sponsor, Oiler Holding Company, Oiler Acquisition Corp., (ii) the Management Participants and (iii) the respective subsidiaries, Associates, Affiliates, spouses, general partners and limited partners of the
Persons described in clauses (i) and (ii) (the Persons described in clauses (i), (ii) and (iii) collectively the “Exempted Persons”) either individually, collectively or in any combination shall be or be deemed to be an Acquiring Person by

 virtue of or as a result of (A) any agreements, arrangements or understandings among all or any of the
Exempted Persons in connection with the Merger Agreement, the transactions contemplated thereby or the ownership of Oiler Holding Company, (B) the execution of the Merger Agreement, (C) the acquisition of any shares of capital stock of the
Corporation pursuant to the Merger Agreement or the consummation of the Merger, or (D) the consummation of the other transactions contemplated by the Merger Agreement (the transactions described in clauses (A), (B), (C) and (D), the “Exempted
Transactions”).” 
  
 2. Amendment to Definition of
“Beneficial Owner.” Section 1(d) of the Rights Agreement is hereby amended by inserting the following sentence at the end of such Section1(d): 
  
 “Notwithstanding anything in this Section 1(d) to the contrary, none of the Exempted Persons, either individually, collectively or in any
combination, shall be deemed to be a beneficial owner of or to beneficially own any securities beneficially owned, directly or indirectly, by any other Exempted Person solely by virtue of or as a result of any Exempted Transaction.” 

 
 3. Amendment to Definition of “Stock Acquisition Date.”
Section 1(r) of the Rights Agreement is hereby amended by inserting the following sentence at the end of such Section 1(r): 
  
  
 “Notwithstanding anything in this Section 1(r) to the contrary, a Stock
Acquisition Date shall not be deemed to have occurred by virtue of or as a result of the public announcement of any Exempted Transaction.” 
  
 4. Amendment to Section 3(a). Section 3(a) of the Rights Agreement is hereby amended by inserting the following sentence at the end of such Section
3(a): 
  
 “Notwithstanding anything in this Agreement to the
contrary, a Distribution Date shall not be deemed to have occurred by virtue of or as a result of any Exempted Transaction.” 
  
 5. Amendment to Section 7. Section 7(a) of the Rights Agreement is hereby amended to read in its entirety as follows: 
  
  
 “(a) Subject to Section 7(e) hereof, the registered holder of any Right Certificate may exercise the Rights evidenced thereby (except as otherwise provided herein) in whole or in part at any time after the Distribution Date upon
surrender of the Right Certificate, with the form of election to purchase and the certificate on the reverse side thereof duly executed, to the Rights Agent at the principal office or offices of the Rights Agent designated for such purpose, together
with payment of the aggregate Purchase Price for the total number of one one-thousandths of a Preferred Share (or other securities, as the case may be) as to which such 
  

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 surrendered Rights are exercised, the earliest of (i) the close of business on May 16, 2007 (the
“Final Expiration Date”), (ii) immediately prior to the effective time of the Merger, but only if such effective time shall occur or (iii) the time at which the Rights are redeemed as provided in Section 23 hereof (the “Redemption
Date”).” 
  
 6. Amendment to Section 23. Section
23(b) of the Rights Agreement is hereby amended to read in its entirety as follows: 
  
 “(b) [Intentionally Omitted].” 
  
 7. Amendment to Section 27. Section 27 of the Rights Agreement is hereby amended by deleting the last sentence thereof. 
  

8. Addition of Section 35. The Rights Agreement is hereby amended by adding the following Section 35 to the end of the Rights Agreement:

  
 “Section XXXV. Termination. Immediately prior to
the effective time of the Merger, but only if such effective time shall occur, (a) the Rights Agreement shall be terminated and be without any further force or effect, (b) none of the parties to the Rights Agreement will have any rights, obligations
or liabilities thereunder and (c) the holders of the Rights shall not be entitled to any benefits, rights or other interests under the Rights Agreement, including, without limitation, the right to purchase or otherwise acquire Preferred Shares or
any other securities of the Corporation. Notwithstanding the foregoing, Section 18 hereof shall survive the termination of the Rights Agreement.” 
  
 9. Effectiveness. This Amendment shall be deemed effective as of the date first written above, as if executed on such date. Except as amended
hereby, the Rights Agreement shall remain in full force and effect and shall be otherwise unaffected hereby. 
  
 10. Miscellaneous. This Amendment shall be deemed to be a contract made under the laws of the State of Delaware and for all purposes shall be
governed by and construed in accordance with the laws of such State applicable to contracts to be made and performed entirely within such State. This Amendment may be executed in any number of counterparts, each of such counterparts shall together
constitute but one and the same instrument. If any term, provision, covenant or restriction of this Amendment is held by a court of competent jurisdiction or other authority to be invalid, illegal or unenforceable, the remainder of the terms,
provisions, covenants and restrictions of this Amendment shall remain in full force and effect and shall in no way be affected, impaired or invalidated. 
  

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 IN WITNESS WHEREOF, the parties hereto have caused this Amendment No. 1 to the Rights Agreement to be
duly executed as of the day and year first above written. 
  

			
	US ONCOLOGY, INC.
		
	By:	 	 /s/ R. Dale Ross

	 	 	

	 Title:
	 	 Chairman and Chief Executive Officer

  
  

			
	 AMERICAN STOCK TRANSFER & TRUST
 COMPANY

		
	By:	 	 /s/ Geraldine M. Zarbo 

	 	 	

	 Title:
	 	 Vice President

  

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