Document:

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[IP VOICE.COM(TM) LOGO]

5050 North 19th Avenue, Suite 416 - Phoenix, AZ 85015 USA
602-335-1231 - 602-335-1577 (Fax) - 1-800-388-4542

April 24, 2000                                                   Exhibit 10.48

Mr. J. Michael Scott
16606 S. 12th Place
Phoenix, AZ 85048

Dear Michael,

IPVoice.com, Inc. agrees to provide you with employment and the compensation
package described herein, all components and provisions of which, as well as
your employment in any capacity by IPVC, shall remain subject to revocation or
change by IPVC at its will, at any time in its sole discretion, upon written
notification of such change or revocation, but without the obligation on the
part of IPVC to provide you with any prior notice of such change or revocation,
it is understood and agreed that should you or the Company decide to terminate
employment for any reason, other than for cause, at least a month's advance
notice is needed for this professional position:

     EMPLOYMENT DATE:       April 24, 2000
     POSITION:              Vice President of Sales and Marketing
     PROBATIONARY PERIOD:   90 days
     COMPENSATION:          Annual base salary of $85,000, payable semi-monthly

BASE BENEFITS:

     Health insurance:    IPVoice.com pays for employee. Employee pays coverage
                  for family and/or spouse.
     Vacation:            Two week following first anniversary of date of
                  employment. Three weeks (the maximum vacation benefit)
                  following second anniversary of date of employment and three
                  weeks annually for each subsequent year of employment.
     Stock Option Plan:   Number of shares to be determined by the Compensation
                  Committee of the IPVC Board of Directors.

CONFIDENTIALITY AGREEMENT AND NON-CIRCUMVENTION AGREEMENT:

     Attached hereto as a separate document and made part of this offer letter.

Should the provisions of the entirety of this offer letter meet your approval
and understanding kindly sign in the space provided below. One copy of this
letter will be retained in your personnel folder and the second copy will be for
your records.

Sincerely,

/s/ Barbara S. Will
Barbara Will
President IPVoice.com, Inc.

     My signature below attests to my understanding of and agreement with the
foregoing:

     /s/ J. Michael Scott                   May 5, 2000
--------------------------------------      -----------
     Signature                              Date
<PAGE>   2
                               IPVoice.com, Inc.
                       5050 N. 19TH AVENUE, SUITE 416/417
                             PHOENIX, ARIZONA 85015
                                      USA

1-602-335-1231                                                FAX 1-602-335-1577

                CONFIDENTIALITY AND NON-CIRCUMVENTION AGREEMENT

     Because the parties hereto require certain Proprietary and Confidential
information regarding the services, products and sources needed to consider
various potential applications which may result in a business relationship, the
parties hereto agree to provide access to this Data in full and good faith that
the following CONFIDENTIALITY and NON-CIRCUMVENTION Agreement is made and
honored in both Agreement and Spirit between IPVoice.com, Inc., herein named
IPVC, and the undersigned with a mailing address of:

     Reviewer Name:      J. MICHAEL SCOTT
     Address:            16606 S. 12TH PLACE, PHOENIX, AZ 85048
     Home Phone Number:  480-460-1201

This Agreement is made by and between IPVC, and the party herein named the
"Reviewer" and/or Other Parties and collectively called herein the "Parties".
The Reviewer agrees to the following terms and conditions. The Parties agree to
furnish the Other with certain proprietary information relating to Company,
Carrier Contracts, Contracts, pricing, maps, diagrams, network, equipment,
product overview and technical information only under the following terms and
conditions:

     1. Each party agrees to hold all information, Written or Verbal, strictly
     confidential, disclosing such information provided to no one who is not
     bound, as the Parties are herein, by this Non-Disclosure Agreement. The
     Reviewer agrees to first obtain written permission from IPVC, then have a
     similar Non-Disclosure signed by an Entity or Individual who receives any
     information about IPVC, about conversations or other related Confidential
     Information, prior to disclosure to any third party. The Reviewer agrees
     that not complying with this condition will cause substantial irreparable
     harm that IPVC would suffer from the failure to obey the restrictions set
     forth herein.

     2. Confidential information as used herein shall mean any and all
     documents, concepts, pricing, carrier relationships, product information,
     potential customers, strategies, software, suppliers and business plans
     supplied to Reviewer or its officers, directors, employees, agents or
     investors, and oral discussions between the Reviewer and IPVC. Both Parties
     agree to take any precautions necessary to keep all information
     confidential. Failure to include a confidentiality notice on any materials
     disclosed to the undersigned shall not give cause to an inference that the
     information disclosed is not confidential.

     3. The Parties hereto agree not to intentionally circumvent the other
     Party's contacts as a source to perform any business functions.
     Additionally the Reviewer agrees not to circumvent IPVC's sources to do
     business, or for information about IPVC's sources to do business, or for
     information about IPVC's services and customers, potential customers and
     contacts, that may be released to Reviewer. If circumvention occurs to IPVC
     then IPVC will receive a 50% portion of the savings obtained, income
     received, commissions received, stock or other inducements that have been
     paid or contracted to the Reviewer or affiliated entity or individual.

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                               IPVoice.com, Inc.
                       5050 N. 19TH AVENUE, SUITE 416/417
                             PHOENIX, ARIZONA 85015
                                      USA

1-602-335-1231                                                FAX 1-602-335-1577

                CONFIDENTIALITY AND NON-CIRCUMVENTION AGREEMENT

     4. The Reviewer agrees to first obtain written authority from IPVC in
     writing in order to present any confidential information to Other Parties,
     and additionally to send a copy of the signed Confidentiality Agreement to
     IPVC before disclosing any information on any project or naming any
     potential customer or source of IPVC's.

     5. If any legal action or other proceeding is brought for the enforcement
     of this Agreement, or because of an alleged dispute, breach, default or
     misrepresentation in connection with any of the provisions of this
     Agreement, the prevailing Party shall be entitled to recover reasonable
     attorney's fee and other costs incurred in that action or proceeding, in
     addition to any other relief to which it may be entitled.

     6. If any Party hereto learns that the other Party is in violation of this
     Agreement or is preparing or planning to circumvent a Party or make an
     unauthorized disclosure for all or any portions of the proprietary
     information, the injured party may obtain from a court of competent
     jurisdiction an order preventing such circumvention of unauthorized
     disclosure which may include but shall not be limited to restraining the
     other Party from rendering or receiving any service that would breach this
     agreement.

     7. This Agreement shall remain effective for one year from the date
     executed below and/or if the Parties enter into a contract for not less
     than one year after expiration of said contract and will automatically
     renew with continued business relationship.

     8. If the Party disclosing the information only has information that is
     available to the public, then there will be no circumvention as described
     herein.

This Agreement is signed and intended to be legally binding this 25th day of
                                                                 ----
April, 2000.
-----  ----

IPVoice.com, Inc.:

     Signed:   /s/ Barbara S. Will   PRESIDENT               Date:   4/25/2000
               -------------------------------------                 ---------
               Authorized Signature and Title

     Print Name: Barbara S. Will
                 -----------------------------------

     REVIEWER:

     Signed:   /s/ J. Michael Scott                          Date: May 5, 2000
               -------------------------------------               -----------
               Authorized Signature and Title

     Print Name:  J. Michael Scott

                                       2<PAGE>   1
                                                               Exhibit 10.49

                        TELIC NETWORK SERVICES AGREEMENT

THIS AGREEMENT is made and entered into by and between TELIC COMMUNICATIONS,
INC. (hereinafter referred to as "TELIC"), a corporation organized and existing
under the laws of the State of Delaware, USA, with offices at 226 East 54th
Street, Suite 304, New York, NY 10022, and the individual or entity identified
on the signature page of this Agreement as "CUSTOMER." Throughout this
Agreement, CUSTOMER and TELIC may be referred to individually as a "PARTY" or
collectively as the "PARTIES."

                             I. SCOPE OF AGREEMENT

This Agreement is intended to govern two transactions between the Parties. The
first transaction concerns the remote monitoring and trouble-shooting of the
IPVC Network. The second transaction relates to certain installation services to
be performed by Telic on behalf of Customer.

                                II. DEFINITIONS

Throughout this Agreement, the terms listed in Exhibit A shall have the
meanings set forth therein.

                                 III. SERVICES

3.1  GENERAL

TELIC shall provide certain network monitoring, troubleshooting and installation
services to CUSTOMER in exchange for a various fees, as set forth in this
section.

3.2  NETWORK MONITORING AND TROUBLESHOOTING RESPONSIBILITIES OF TELIC

In addition to any other obligations of TELIC set forth in Agreement, TELIC
shall:

     a.    Perform 24x7 active monitoring of the IPVC network (including
           gateways, LAN elements, serial WAN interfaces, bandwidth, PSTN lines,
           and connection to the billing server);

     b.    Upon the occurrence of any problem with the IPVC network, immediately
           work to resolve the problem to the reasonable satisfaction of the
           Customer, remotely;

     c.    In the event that the problem is not able to be resolved by the Telic
           Personnel, notify the appropriate vendor, employee of the Customer
           and/or such other individuals as may be appropriate according to the
           Escalation Procedure attached hereto as Exhibit B;

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     d.   In the event that the problem is the result of an error in the
          operation of the gateway equipment, work with the Vendor's technical
          support team in order to resolve the problem as expeditiously as
          possible;

     e.   Maintain a log of the time of the problem encountered as well as any
          action taken by Telic Personnel; this information will be available to
          Customer on Telic's web-based trouble ticket system.

     f.   If the problem is not resolved in a timely (consistent with industry
          standards) manner or the severity of the problem increases a
          designated employee of Customer will be notified and a Telic Personnel
          will work with all appropriate parties until resolution of the
          problem.

3.3       RESPONSIBILITIES OF CUSTOMER WITH RESPECT TO NETWORK MONITORING

In addition to any other obligations of CUSTOMER set forth in Agreement,
CUSTOMER shall:

     a.   Prior to the Installation Date, provide an Escalation Procedure for
          each Customer Facility. Said Escalation Procedure should specify the
          personnel to be contacted and action to be taken in the event that a
          problem arises concerning said Customer Facility;

     b.   CUSTOMER agrees to cooperate with TELIC in order to facilitate TELIC's
          responsibilities under this Agreement.

3.4       INSTALLATION RESPONSIBILITIES OF TELIC

In addition to any other obligations of TELIC set forth in Agreement,
TELIC shall:

     a.   From time to time, TELIC shall install gateways at the Customer
          Facility specified by Customer pursuant to Paragraph 3.5(a), below;

     b.   Prior to installation, TELIC shall receive and stage the gateways and
          such other equipment as may be included in the installation, at its
          headquarters;

     c.   Use its best efforts to meet CUSTOMER's requested Installation Date

     d.   After agreeing to a mutually acceptable installation date, Telic
          Personnel shall travel to the Customer Facility to conduct the
          installation of the System;

     e.   Make every reasonable effort to conclude the installation in one day;
          provided that TELIC shall not be responsible for delays caused by
          forces outside of its control, including without limitation,
          malfunctioning Internet and/or carrier circuits;

     f.   Immediately upon completion of the installation, TELIC shall inform
          CUSTOMER;

     g.   Upon receiving notice of the successful installation, CUSTOMER and
          Telic Personnel shall jointly conduct an Acceptance Test in order to
          confirm that the gateways have been installed properly;

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     h.   In the event that the installation is not successful, CUSTOMER shall
          immediately notify TELIC, setting forth in detail the basis for said
          failure. TELIC shall use its best efforts to correct any Defect in the
          installation and thereafter confirm to CUSTOMER that such Defect has
          been corrected;

     i.   CUSTOMER shall be deemed to have accepted the System upon:

               i.   CUSTOMER's notification to the Telic Personnel that the
                    installation was successful;

               ii.  In the event of a latent Defect in installation not readily
                    discernable on the date of installation, CUSTOMER's failure
                    to give TELIC written notice of the Defect not more than 30
                    business days after the Installation Date; or

               iii. CUSTOMER's unreasonable failure to perform the Acceptance
                    Test on the date of installation.

3.5  RESPONSIBILITIES OF CUSTOMER WITH RESPECT TO INSTALLATION

     a.   Not less than 20 days prior to the desired installation date,
          CUSTOMER shall send TELIC a written request in the form attached
          hereto as Exhibit D;

     b.   Not less than 10 days prior to the requested Installation Date,
          CUSTOMER shall provide TELIC with a fully completed Facility Survey in
          the form attached hereto as Exhibit E.

     c.   unless otherwise agreed upon by the parties, CUSTOMER shall make all
          arrangements for air travel, hotel and ground transportation, and
          shall provide all relevant details of such to TELIC not less than 7
          days prior to requested installation date.

3.6  PAYMENT

     a.   In consideration of TELIC's agreement to render the services stated
          herein, CUSTOMER shall pay the fees specified in Exhibit C hereto.

     b.   In addition to payment of the fees in Exhibit C, CUSTOMER shall pay,
          or reimburse TELIC for, all reasonable and necessary expenses incurred
          by TELIC in the course of an installation including, but not limited
          to, airfare, hotel and ground transportation.

     c.   Customer shall pay all costs of shipping and other costs and expenses
          incurred by TELIC in delivery of the System to the Customer Facility.

     d.   In the case of network monitoring fees, payment shall be due in
          advance; not later than the 5th day of the month for which service is
          being rendered. In the case of installation services and expenses that
          must be reimbursed by Customer to TELIC, payment shall be due and
          payable not less than 30 days after the receipt by Customer of an
          invoice from TELIC.

                                       3
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3.7       NO WARRANTY ON EQUIPMENT

The Parties agree that all equipment being installed by TELIC under this
agreement is warranted by its respective manufacturer and that any defect in
such equipment is solely the responsibility of said manufacturer. TELIC makes
no warranty whatsoever, whether implied or otherwise, concerning the
merchantability of said equipment. TELIC's shall have no responsibility to
resolve or otherwise participate in any warranty disputes between Customer and
any manufacturer, other than to cooperate in the dissemination of information
concerning the problem to the extent that such information is in TELIC's
possession.

                             IV. GENERAL PROVISIONS

4.1       CONFIDENTIALITY

The Parties acknowledge that they may gain access to Confidential Information
of the other Party prior or subsequent to entering into this Agreement. Each
Party agrees that it (1) will not use Confidential Information for its own
benefit, (2) will keep Confidential Information secret at all times, and (3)
will not copy or modify Confidential Information, or any copy, adaptation,
transcription, or merged portion thereof, except as expressly authorized by the
other Party. Moreover, the Parties agree to limit disclosure of Confidential
Information to employees within each's own organization whom the other Party
could reasonably expect to have a legitimate need to receive such Confidential
Information.

4.2       ASSIGNMENT

TELIC may, from to time, use subcontractors to fulfill its obligations under
this Agreement. All work performed by TELIC's subcontractor(s) shall be deemed
work performed by TELIC. TELIC may assign monies due it under this Agreement so
long as: (a) TELIC shall given prior written notice to CUSTOMER of such
assignment, and (b) such assignment does not attempt to impose on CUSTOMER
obligations to the assignee additional to the payment of such monies, or to
preclude CUSTOMER from dealing solely and directly with TELIC in all matters
pertaining to this Agreement including the negotiation of amendments or
settlements of charges due.

4.3       FORCE MAJEURE AND EXCUSABLE DELAYS

a.        Except as provided in Paragraph "b" of this Section:

          i.   Neither party shall be liable for any costs or damages
               attributable to nonperformance (including delays on the part of
               TELIC in performing services hereunder) arising out any "Event of
               Force Majeure," which shall consist of any cause not within its
               reasonable control and not due to its fault or negligence.

          ii.  Each party shall give the other party prompt notice of the
               occurrence of any Event of Force Majeure that is expected to
               cause delay hereunder, and the date of performance by any such
               party shall be extended for a period not exceeding the period of
               delay caused by the Event of Force Majeure identified in such
               notice.

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b.        Unless the performance by either party of its obligations under this
          Agreement is delayed by the occurrence of an Event of Force Majeure
          for a period of more than 90 days (and such delay is excused under the
          foregoing provisions), no Event of Force Majeure shall excuse
          permanent nonperformance, but shall excuse only delays in performance
          and only to the extent that such delays are directly attributable to
          such cause. Should any Event of Force Majeure delay performance for a
          period of more than 90 days, either party may terminate and rescind
          this Agreement upon 10 days prior written notice to the other party.

4.4       EFFECTIVITY

This Agreement shall commence on the date that TELIC receives a fully executed
original copy of the Agreement from CUSTOMER and payment of the first monthly
network monitoring fee.

4.5       TERMINATION

a.        Unless sooner terminated in accordance with this Section, this
          Agreement shall continue in effect for one (1) years and thereafter
          shall automatically renew for successive renewal terms of one (1) year
          each, unless and until either Party elects to terminate this Agreement
          upon expiration of the (initial or renewal) term then in effect by
          giving notice of its intention at least sixty (60) days prior to the
          date of such expiration.

b.        In addition to its termination rights set forth in Paragraph "a",
          either Party may terminate this Agreement by giving written notice of
          termination to the other upon the occurrence of any of the following
          events:

          i.   The other Party defaults in the performance of any material
               requirements or obligation created by this Agreement, any future
               Equipment Purchase Agreement, any Maintenance Agreement, or any
               other agreement between the Parties;

          ii.  The other Party fails to make any payment within thirty (30)
               days of its due date, whether under this Agreement, any future
               Equipment Purchase Agreement, any Maintenance Agreement, or
               otherwise;

          iii. Either Party ceases doing business or is the subject of any
               state or federal bankruptcy, insolvency, or similar proceeding,
               becomes insolvent, or makes an assignment for the benefit of
               creditors; a receiver is appointed for a substantial part of
               either Party's assets; either Party becomes unable to pay its
               debts when due; any action is taken toward the liquidation or
               winding up of either Party's business; an agreement between
               either Party and its creditors generally is entered into
               providing for extension or composition of either Party's debt; or
               either Party suffers a materially adverse change in its financial
               condition or operations.

c.        No termination of this Agreement shall release CUSTOMER from any
          obligation to pay TELIC any amount that has accrued or become payable
          at or prior to the date of termination.

d.        All communications from either Party relating to the termination of
          this Agreement shall be directed to the other Party at the address
          indicated in Section 4.6 of this Agreement.

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4.6       NOTICES

Any notice permitted or required under this Agreement shall be deemed given when
mailed by certified mail, postage prepaid, or when faxed (and followed by a
written confirmation mailed by certified mail, postage prepaid, within 24 hours
after such dispatch). Mail shall be addressed as stated below.

IF TO TELIC:

Telic Communications, Inc.
Attn: Eric Hernaez, President
226 E 54th Street, Suite 304
New York, New York 10022
USA
Fax: 1-212-758-4765

IF TO CUSTOMER:

IPVoice.com, Inc.
Attn: Barbara Will, President
5050 N 19th Avenue
Suite 416
Phoenix, AZ 85015
Fax: 1-602-

4.7       LATE PAYMENT CHARGE; ATTORNEYS FEES

CUSTOMER shall be responsible to pay a latest payment charge on all Network
Service fees that remain unpaid thirty days after the Payment Period begins. The
late payment charge shall be in the amount of the lesser of (a) .075% per month
of the amount of the late payment starting from the day following the Payment
Period, or (b) the maximum amount allowed under applicable law. In the event
that it becomes necessary for TELIC to institute legal action in order to
collect any amount due from CUSTOMER, CUSTOMER shall be liable for all
reasonable and necessary costs incurred including, without limitation,
attorney's fees, filing costs, court costs and arbitration expenses.

4.8       CONSENT TO JURISDICTION

This agreement shall be governed by and construed in accordance with the laws of
the State of New York, USA, without regard to New York's choice of law rules.
Any arbitration, civil action, or other legal proceeding arising out of this
Agreement between CUSTOMER and TELIC or the officers, directors, employees, or
agents of either Party, whether brought before or after termination of this
Agreement, shall be brought and heard only in New York, USA. CUSTOMER consents
to jurisdiction in any court located in the State of New York in any legal
proceeding arising out of this Agreement.

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4.9   ARBITRATION

If a dispute arises out of or related to this Agreement or its breach, and the
parties have not been successful in resolving such dispute through negotiation,
the parties agree to attempt to resolve the dispute through mediation by
submitting the dispute to a sole mediator selected by the parties or, at any
time at the option of a party, to mediation by the American Arbitration
Association ("AAA"). Each party shall bear its own expenses and an equal share
of the expenses of the mediator and the fees of the AAA. The parties, their
representative, other participants and the mediator shall hold the existence,
content and result of the mediation in confidence. Subject to other provisions
of this Agreement, if a dispute is not resolved by mediation, the parties shall
have the right to resort to binding arbitration under the commercial arbitration
rules of American Arbitration Association. All defenses based on passage of time
shall be tolled pending the termination of mediation.  Nothing in this article
shall be construed to preclude any party from seeking injunctive relief in order
to protect its rights pending arbitration. A request by a party to a court for
such injunctive relief shall not be deemed a waiver of the obligation to mediate
or arbitrate.

4.10  MISCELLANEOUS

a.   Any document referred to in this Agreement and attached hereto as an
     Exhibit at the time of execution shall be deemed an indispensable part of
     this Agreement.

b.   All dates and times referred to in this Agreement shall be Greenwich Mean
     Time minus 5 hours.

c.   The parties agree to deal with each other fairly and in good faith and to
     perform all acts reasonably required to carry out the intent of this
     agreement.

d.   If any of the provisions of this Agreement shall be invalid or
     unenforceable, such invalidity or unenforceability shall not invalidate or
     render unenforceable the entire Agreement, but rather the entire Agreement
     shall be construed as if not containing the particular invalid or
     unenforceable provision or provisions, and the rights and obligations of
     TELIC and CUSTOMER shall be construed and enforced accordingly.

e.   Obligations under this Agreement which by their nature would continue
     beyond the termination, cancellation or expiration of this Agreement,
     including by way of illustration only and not limitation, CONTINUING
     AVAILABILITY, WARRANTIES, REPAIRS NOT COVERED UNDER WARRANTY, REMEDY FOR
     NON-PERFORMANCE, CONFIDENTIALITY and CONSENT TO JURISDICTION, shall survive
     the termination of this Agreement.

f.   The failure of either party at any time to enforce any right or remedy
     available to it under this Agreement or otherwise with respect to any
     breach or failure by the other party shall not be construed to be a waiver
     of such right or remedy with respect to any other breach or failure by the
     other party.

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                            V. AUTHORIZED SIGNATURES

Intending to be legally bound hereby, the Parties have caused this Agreement to
be executed in duplicate by their duty authorized corporate officers as of the
day and year written below.

                                                  [CUSTOMER]
TELIC COMMUNICATIONS, INC.                        IPVOICE.COM, INC.
By:                                               By:

/s/ Eric Hernaez                                  /s/ Barbara S. Will
--------------------------                        --------------------------
ERIC HERNAEZ                                      BARBARA WILL
PRESIDENT                                         PRESIDENT
Date: 5-25-2000                                   Date: 5-15-2000

Attest:                                           Attest:

/s/ Daniel Zwiren                                 /s/ Russell Watson
--------------------------                        --------------------------
DANIEL ZWIREN                                     Name: RUSSELL WATSON
CORPORATE SECRETARY                               Corporate Secretary
Date:                                             Date: 5/16/00

                                       8
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                                  Exhibit A
                                 DEFINITIONS

ACCEPTANCE TEST           A test conducted by Customer to verify the success of
                          a new installation.

CONFIDENTIAL INFORMATION  Any materials provided by one Party to the other with
                          reference to this Agreement including, without
                          limitation, scientific or technical information
                          concerning a design, process, procedure, formula, or
                          improvement that is commercially valuable and secret
                          (in the sense that its confidentiality affords a
                          competitive advantage to the owner). Confidential
                          Information excludes, however, any information that
                          (1) has been or is obtained by a Party from a source
                          independent of the other and not desiring such
                          information from the other, (2) is or becomes
                          generally available to the public other than as a
                          result of an unauthorized disclosure by the other or
                          its personnel, (3) is independently developed by a
                          Party without reliance in any way on any materials
                          provided by the other, (4) is approved for
                          unrestricted release by written authorization of the
                          owner, (5) is disclosed under operation of law, or (6)
                          is disclosed to a third-party with no duty of
                          confidentiality to the disclosor. "Materials" shall
                          mean all contracts, memoranda, notes, records,
                          drawings, manuals, disks, or other documents and
                          media, including all copies, extracts, and summaries
                          thereof, containing any Information provided with
                          reference to this Agreement.

CUSTOMER FACILITY         The space, environment, and other facilities which are
                          to be provided by CUSTOMER in connection with the
                          installation, operation, or maintenance of the System.

CUSTOMER EMPLOYEE[S]      All persons engaged from time to time by CUSTOMER as
                          its officers, employees, or agents or as independent
                          contractors.

DATE OF ACCEPTANCE        The date on which CUSTOMER is deemed to have accepted
                          an installation as defined in Paragraph 3.4.

DEFECT                    Any failure of TELIC to perform an installation
                          successfully but specifically excluding errors caused
                          by faulty or malfunctioning equipment or carriers.

GATEWAYS                  Refers specifically to the VoIP gateway switching
                          equipment manufactured by Mockingbird Networks or
                          Packetport.com and deployed by CUSTOMERs in a Customer
                          Facility.

INSTALLATION DATE         The date of installation as specified in CUSTOMER's
                          installation request form, as set forth in Exhibit D.

IPVC NETWORK              The Gateways and other networking equipment comprising
                          CUSTOMER's network.

PAYMENT PERIOD            The period of time specified in Paragraph 3.6(d)
                          beginning on the date that a fee becomes due and
                          payable.

TELIC PERSONNEL           All persons engaged from time to time by TELIC as its
                          officers, employees, or agents or as independent
                          contractors.

VENDOR                    Refers to the manufacturer of Gateways deployed in the
                          IPVC Network - either Packetport.com or Mockingbird
                          Networks.

                                                          Partner Initials:
<PAGE>   10
                                   EXHIBIT B
                              ESCALATION PROCEDURE

                                                            Partner Initials:

<PAGE>   11
                                   EXHIBIT C
                                      FEES

a.  INSTALLATION FEE:

                                  $800 per day

b.  NETWORK MONITORING FEE:

      $5,400 per Customer Facility per annum, payable in 12 equal monthly
installments.

                                                            Partner Initials:
<PAGE>   12
                                   EXHIBIT D
                              INSTALLATION REQUEST

Requested Installation Date: ______________________________________________

Anticipated Number of Days: _______________________________________________

Full Address of Customer Facility: ________________________________________

                                                            Partner Initials:
<PAGE>   13
                                   EXHIBIT E
                            CUSTOMER FACILITY SURVEY

I.  ADDRESS OF PARTNER FACILITY:

________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________
________________________________________________________________________________

II. SYSTEM INFORMATION:

a.  Description of the gateway to be installed (eg. Number and type of
circuits):

--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------

b.  How many of each PSTN interface will you interconnect with?

------  Analog
------  T1 Feature - Group D
------  T1 FXS
------  T1 E & M Wink Start
------  T1 SS7
------  T1 ISDN
------  E1 R2
------  E1 C7
------  E1 Euro-ISDN
------  Other; Please Specify: -----------------------------------

                                                            Partner Initials:

<PAGE>   14
c.  Please specify line connector/cable to PSTN for each of the above circuits:

-------  RJ-11 (Analog)

-------  RJ-45 - T1/E1

-------  DB-9 -T1/E1

-------  BNC-Coax-E1 75R

d.  How will the Internet connectivity be delivered:

-------  Ethernet

-------  Serial connection (if serial, please describe make of DSU unit below:

-------------------------------------------------------------------------------

e.  What is the Bandwidth of the Internet circuit?

--------  Kbps/Mbps

f.  What carrier will provide the local loop for the Internet circuit?

-------------------------------------------------------------------------
Provisioning Contact Info:
                           -----------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Escalation Contact Info:
                        --------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

g.  What ISP will provide Internet Connectivity?

-------------------------------------------------------------------------
Provisioning Contact Info:
                           -----------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Escalation Contact Info:
                        --------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

h.  IP Addresses Information:

Gateway[s] (list four dedicated IP addresses for each T1/E1 port):

--------------------------------------------------------------------------------

DNS:
                  ---------------------------------

                                                            Partner Initials:

<PAGE>   15
Secondary DNS: __________________________
Router:        __________________________
Switch/Hub:    __________________________
Subnet Mask:   __________________________
Digi Server:   __________________________
Power Server:  __________________________

Provisioning Contact Info: _____________________________________________________
________________________________________________________________________________
________________________________________________________________________________
Escalation Contact Info: _______________________________________________________
________________________________________________________________________________
________________________________________________________________________________

i.   Please provide as much information as possible regarding the PSTN switch of
     the each carrier you will interconnect with (including manufacturer, model
     and software build).
________________________________________________________________________________
________________________________________________________________________________

j.   What type Power Supply will you provide at the Partner facility?

______  110 AC
______  220 AC
______  48 Volt DC
______  Other; Please Specify: _________________________________________________

k.   Is there UPS available at the facility?

______  Yes; Please Specify: _____________________________

______  No

l.   Is there EPS available at the facility?

______  Yes; Please Specify: _____________________________

______  No

m.   When will the site be ready for the installation of the System?

________________________________________________________________________________

                                                          Partners Initials:

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