Document:

<PAGE>

                                Annasoft Systems

                     License Agreement for Dedicated Systems

Customer: Andrew Jiranek

          -----------------------------------------------------------
          View Systems, Inc.
          -----------------------------------------------------------
          9693 Gerwig Lane  Ste.O     Columbia, MD 21046
          -----------------------------------------------------------
          Phone: (410) 290-5919          FAX: (410) 290-5917
          -------------------------------------------- ---------- ---

Company:  Chris Choisser

          -----------------------------------------------------------
          Annasoft Systems
          -----------------------------------------------------------
          12860 Danielson Court        Poway, CA 92064
          -----------------------------------------------------------
          Phone: (800) 690-3870  x12     FAX: (858) 391-5616
          -------------------------------------------- ---------- ---

Please initial each page, sign Page 7, and return entire agreement to Annasoft
Systems with a Purchase Order so we can complete your order.

Thank you for your order.  A summary follows:

P.O. No.:                  P.O. Date:                  Buyer:
         -----------------           ------------------       ---------------

Terms:   NET 15
         ----------------

<TABLE>

<CAPTION>

Item #  Qty.           Description                                              Price           Total
<S>    <C>                                     <C>                                 <C>        <C>
1.     2,000    Additional Licenses MS Windows 98                                  80.00      160,000.00
                -----------------------------------------------------------
2.     1        MS Windows 98 OEM Pre-Installation Kit                          1,095.00        1,095.00
                     (includes 10 licenses)
                -----------------------------------------------------------
                Blanket purchase order, with releases to be shipped per
                Customer's requested schedule.

                -----------------------------------------------------------
                                                                       Tax

                                                                   Shipping                         6.95

                                                                                         ---------------

                                                               TOTAL ORDER               $    161,101.95

</TABLE>

                                  Page 1 of 19

Customer Initial                                  ANNASOFT Initial
                ----------------                                   ------------

<PAGE>

                        OEM CUSTOMER SUBLICENSE AGREEMENT

                              FOR DEDICATED SYSTEMS

This agreement ("Agreement") is made and entered into by and between you
("Customer"), and Annabooks Software LLC., DBA Annasoft Systems, ("COMPANY"),
and shall be effective as of the date on which it is signed by COMPANY
("Effective Date"). Microsoft Licensing, Inc. a Nevada, U.S.A. corporation
("MS") shall be a third party beneficiary of this Agreement and shall be
entitled to enforce the terms of this Agreement as provided herein and such
other rights and obligations herein as necessary to protect MS' interests in the
software program(s) and other licensed product(s) identified in Attachment 2 to
this Agreement ("SOFTWARE").

1. DEFINITIONS.

(a) "DEDICATED APPLICATION" shall mean a dedicated purpose software program
which provides the primary functionality of the Dedicated System (as defined
below) and which, when used with the Dedicated System, offers significant
functionality in addition to the SOFTWARE. A Dedicated Application excludes any
software program which addresses more than one function of the office automation
and consumer computing markets. Office automation and consumer computing
functions include, without limitation, email, word processing, spreadsheets,
network browsing, scheduling, and personal finance.

(b) "DEDICATED SYSTEM" is a Customer's computer system or computing device which
utilizes a single microprocessor, is distributed with the SOFTWARE in accordance
with this Agreement, and is designed for exclusive use with a Dedicated
Application that provides the primary functionality of the system or device. A
Dedicated System excludes any general or multi-purpose personal, laptop,
desktop, handheld, notebook, server computers, or other such computing devices
which address more than one function of the office automation or consumer
computing markets and shall not be useable as a commercially acceptable
substitute for such computers or devices.

(c) "DEDICATED PRODUCT DELIVERABLES" shall mean SOFTWARE in object code form,
installation utilities, adaptation code in source code form, if provided by
COMPANY, and other information or instructions regarding the SOFTWARE that
COMPANY or MS may provide.

(d) "EULA" shall mean an end user license agreement for the SOFTWARE.

(e) "RECOVERY MEDIA" shall mean a backup image of the SOFTWARE as originally
installed on the Dedicated System.

(f) "SOFTWARE UPGRADE" shall mean a copy of the SOFTWARE to be distributed by
Customer directly to end users to replace an earlier version of the SOFTWARE
licensed to Customer under this Agreement.

(g) "SUPPLIERS" shall mean any and all entities (including, without limitation,
Microsoft Corporation, a Washington, U.S.A. corporation) which license or
otherwise supply MS with Products or portions thereof for redistribution or
sublicense by MS.

2.  LIMITED LICENSE GRANT.

Subject to the restrictions set forth in this Agreement, and Customer's
compliance with all terms and conditions of this Agreement, COMPANY grants to
Customer the following limited license rights:

(a) (i) to install as part of a Dedicated System, one (1) copy of the SOFTWARE
in nonvolatile, solid-state memory, on the hard disk drive, or in other
nonvolatile form, in accordance with the instructions, if any, contained in the
Dedicated Product Deliverables; and (ii) to distribute the SOFTWARE only as part
of a Dedicated System solely under Customer's brand names and trademarks.

(b) to configure the SOFTWARE in accordance with the instructions, if any,
contained in the Dedicated Product Deliverables solely to enable SOFTWARE to
execute on a Dedicated System.

(c) to reproduce and distribute with each Dedicated System distributed in
accordance with 2(a), not more than one (1) unit of Recovery Media provided
that:

(i)   The images of the SOFTWARE on the Recovery Media shall be identical to the
      object code that was originally installed on the Dedicated System.
      Recovery Media may include non-MS products that Customer distributes
      installed on the Dedicated System;

(ii)  Recovery Media shall be maintained by the end user as an archival copy and
      may only be licensed for use: (A) to restore the same version and language
      release of the SOFTWARE as originally installed on a Dedicated System, or
      (B) to reinstall the same version and language release of the SOFTWARE as
      originally installed on the Dedicated System after the installation of an
      upgrade to the Dedicated Application on a Dedicated System;

                                  Page 2 of 19
Customer Initial                                    ANNASOFT Initial
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<PAGE>

(iii) Recovery or reinstallation of the SOFTWARE shall be performed by an
      authorized service representative of Customer or by the licensed end user;

(iv)  Recovery Media may include a single copy of each of the following files in
      order that the Recovery Media shall be "bootable": command.com, io.sys,
      msdos.sys, and for Dedicated Systems with Windows 95 or Windows 98,
      drvspace.bin;

(v)   A single unit of Recovery Media may be used by the licensed end user or
      the Customer's authorized service representative to restore or
      reinstall the SOFTWARE on such end user's additional units of the same
      name and model Dedicated System which contain the same version and
      language release of the SOFTWARE properly licensed to the end user
      pursuant to this Agreement;

(vi)  Recovery Media shall be clearly labeled "Recovery Media - for Backup or
      Archival purposes only with [Name and Model of the Dedicated System]".

(d)   to reproduce and distribute SOFTWARE Upgrades to an end user provided
      that:

      (i) such end user is an existing, authorized end user of a Dedicated
      System;

      (ii) Customer shall acquire a serialized sticker from COMPANY, and
      Customer shall pay the applicable SOFTWARE royalty fee as set forth in
      Attachment 2 for each copy of SOFTWARE Upgrade installed by its end users
      or service representatives pursuant to this Section 2(d);

      (iii) SOFTWARE Upgrades shall be distributed directly by Customer,
      separate from a Dedicated System, to an end user for use solely as a
      replacement copy for the SOFTWARE originally installed on the Dedicated
      System pursuant to this Agreement;

      (iv) the SOFTWARE Upgrade is configured to ensure that it executes solely
      on the applicable Dedicated System and will not execute on general or
      multi-purpose personal, laptop, desktop, handheld, notebook, server
      computers or other such computing devices which address more than one
      function of the office automation or consumer computing market;

      (v) the SOFTWARE Upgrade is distributed as an integrated part of the
      Dedicated Application;

      (vi) Installation of the SOFTWARE Upgrade shall be performed by an
      authorized service representative of Customer or by the licensed end user;

      (vii) A single unit of SOFTWARE Upgrade may be used by the licensed end
      user or the Customer's authorized service representative to install the
      SOFTWARE Upgrade on such end user's additional units of the same name and
      model Dedicated System which contain the same version and language release
      of the SOFTWARE;

      (viii) Customer shall establish a reasonable procedure to assure the
      return or destruction of any replaced SOFTWARE (for example, a SOFTWARE
      Upgrade that erases or permanently disables the replaced SOFTWARE would
      satisfy this requirement);

      (ix) the SOFTWARE Upgrade shall be clearly labeled "For Upgrade purposes
      only - not for use on a new Dedicated System. For Use Only with [Name and
      Model of the Dedicated System]".

(e) Customer shall cause to appear in a conspicuous place in the Dedicated
System documentation to accompany each Dedicated System and each copy of
SOFTWARE Upgrade, the EULA attached to this Agreement as Attachment 1, or such
other EULA as COMPANY may provide from time to time. Customer shall adapt the
EULA as necessary to comply with the laws of any jurisdiction in which the
SOFTWARE is distributed.

3.  LICENSE RESTRICTIONS.

(a) The total number of units of the SOFTWARE (including any SOFTWARE Upgrades)
distributed by Customer shall not exceed the number of "Units of SOFTWARE
licensed" for such SOFTWARE as set forth in Attachment 2 hereto.

(b) Except as provided in Section 2(c)-(d), SOFTWARE may not be distributed in
whole or in part other than installed on the Dedicated System.

(c) Customer may not distribute any SOFTWARE documentation.

(d) Customer shall not use, copy, modify, or transfer the SOFTWARE or any copy
in whole or in part, except as expressly provided in this Agreement. Customer's
reproduction of the SOFTWARE in accordance with Section 2 shall be performed
only on Customer premises by Customer's regular employees except as otherwise
specifically approved in writing by MS.

                                  Page 3 of 19
Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

(e) Customer shall not reverse engineer, decompile, or disassemble any SOFTWARE
except as permitted by applicable law without the possibility of contractual
waiver. Customer acknowledges that information on interoperability of the
SOFTWARE with other products is readily available.

(f) All distribution and use of the SOFTWARE is by license only. Neither COMPANY
nor MS authorize the SOFTWARE to be "issued to the public", "put into
circulation", or subject to a "first sale" as the copyright laws may use those
(or similar) terms. Customer's license to distribute the SOFTWARE is limited to
distribution of the SOFTWARE by Customer to end users for use pursuant to a
EULA.

(g) MS reserves all rights not expressly granted including, without limitation,
modification rights, translation rights, rental rights, and rights to source
code. MS expressly reserves its exclusive right under applicable copyright,
patent, and trademark laws to distribute copies of SOFTWARE by any means. Except
as set forth in Section 2(c)-(d) above, without limitation, neither COMPANY nor
MS authorizes Customer to distribute the SOFTWARE separately from Dedicated
Systems; any such unauthorized distribution by Customer shall constitute a
violation of this Agreement and MS' distribution right under applicable law.
Customer acknowledges that MS (and/or its Suppliers, if applicable) shall retain
all copyright, patent, moral, trademark, title and other proprietary and
intellectual property in the SOFTWARE, Dedicated Product Deliverables and
components thereof, in whole or in part in any form.

(h) Customer will not remove, modify, or obscure any copyright, trademark,
patent or other intellectual property notices included on the SOFTWARE or the
SOFTWARE Upgrade.

(i) Customer shall not advertise, publish or otherwise mark a separate price for
the SOFTWARE.

(j) Customer agrees to provide commercially reasonable end user support for the
SOFTWARE which, in any event, shall be under terms and conditions at least as
favorable to the end user as the terms under which Customer provides support for
Dedicated System(s) to end users generally. Customer agrees to provide COMPANY
and MS with ninety (90) days prior written notice of any substantive change in
Customer's support policy for the SOFTWARE.

4.  LICENSE STICKER.

(a) For each unit of SOFTWARE distributed, Customer shall place a serialized
sticker supplied by COMPANY (i) on the hard drive containing the SOFTWARE, or if
the SOFTWARE is installed in nonvolatile, solid-state memory, (ii) on the
nonvolatile, solid-state memory or in a conspicuous place on the component board
to which the nonvolatile, solid-state memory is attached. If placement as
described in both (i) and (ii) are impractical, the label may be affixed to the
inside or outside of the rear panel of the Dedicated System casing.

(b) (i)Customer shall also place a serialized sticker supplied by COMPANY on the
media for each unit of SOFTWARE Upgrade distributed by Customer.

    (ii) If one unit of the SOFTWARE Upgrade is used to install the SOFTWARE
Upgrade on additional units of the Dedicated System as set forth in Section
2(d)(vii), then, prior to distribution of the SOFTWARE Upgrade, Customer shall
(A) determine the number of units of SOFTWARE Upgrade to be installed, (B)
provide end user or Customer's authorized service representative with a
serialized sticker supplied by COMPANY for each such unit, and (C) ensure that a
serialized sticker is placed on each Dedicated System on which SOFTWARE Upgrade
is installed as described in Section 4(a).

5.  DELIVERY.

For each SOFTWARE product licensed hereunder, COMPANY (or MS, on behalf of
COMPANY) shall deliver to Customer one (1) unit of Dedicated Product
Deliverables. Customer acknowledges and agrees that neither COMPANY, nor MS and
its Suppliers, shall have any liability for failure to deliver Dedicated Product
Deliverables by any particular date, or if the SOFTWARE is not yet a released
product, during the term of this Agreement.

6.  LIMITED WARRANTY AND CUSTOMER REMEDIES.

(a) COMPANY warrants that the SOFTWARE will perform substantially in accordance
with the accompanying written materials for a period of ninety (90) days from
the date of receipt.

(b) COMPANY's, MS', and their Suppliers' entire liability and Customer's
exclusive remedy for a breach of the warranty set forth above shall be, at
COMPANY's option, either (i) return of the price paid or (ii) repair or
replacement of the SOFTWARE that does not meet the above limited warranty and
which is returned to COMPANY. This limited warranty is void if failure of the
SOFTWARE has resulted from accident, abuse, or misapplication. Any replacement
SOFTWARE will be warranted for the remainder of the original warranty period or
thirty (30) days, whichever is longer.

                                  Page 4 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

(c) COMPANY, MS, AND THEIR SUPPLIERS DISCLAIM AND EXPRESSLY EXCLUDE ALL OTHER
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND/OR FITNESS FOR A PARTICULAR
PURPOSE, WITH RESPECT TO THE SOFTWARE AND ANY ACCOMPANYING WRITTEN MATERIALS.

(d) The rights and remedies granted to Customer under this Section 6 constitute
Customer's sole and exclusive remedy against the COMPANY, MS, their Suppliers,
and their officers, agents and employees for any and all claims arising in
connection with the SOFTWARE or the Dedicated Product Deliverables including,
but not limited to, claims regarding COMPANY's or MS' delivery of SOFTWARE or
Dedicated Product Deliverables, or indemnification or contribution from COMPANY,
MS, or their Suppliers with respect to any infringement of the rights of a third
party, whether arising under statutory or common law or otherwise.

7.  TERM AND TERMINATION.

(a) The term of this license shall run from the Effective Date until the earlier
of: (i) one (1) year after Effective Date, or (ii) the date on which Customer
has distributed the number of units of SOFTWARE licensed under this Agreement as
set forth in Attachment 2 for each SOFTWARE.

(b) Termination due to breach of Sections 3(d), 3(e), 3(f), 10, or 11 shall be
effective upon notice to Customer. In all other cases, termination shall be
effective fifteen (15) days after notice of termination to the defaulting party
if the defaults have not been cured within such fifteen (15) day period. At the
option of the non-defaulting party, termination due to a breach of any provision
of this Agreement may be effective upon notice to the defaulting party if such
party has received two (2) or more previous notices of default during the term
of this Agreement (whether or not such previous defaults have been cured).

(c) Upon termination or expiration of the Agreement, Customer will immediately
cease all use and distribution of the SOFTWARE, the SOFTWARE product name, and
all associated trademark(s). Within ten (10) days of the termination or
expiration of the Agreement, Customer shall return to COMPANY all Dedicated
Product Deliverables and serialized stickers for the SOFTWARE in Customer's
possession or under Customer's control. There shall be no refund or adjustment
for amounts paid for the Dedicated Product Deliverables or stickers returned to
COMPANY in accordance with this section 7(c). In the event that Customer fails
to pay COMPANY as required by the first page (or elsewhere) of this Agreement,
then: (i) all serialized stickers supplied to Customer by COMPANY that have not
been paid for by Customer, whether or not already attached to the ROM or hard
drive containing the SOFTWARE and whether or not already distributed to an end
user, shall be retrieved by Customer and returned by Customer to COMPANY; (ii)
COMPANY shall not be obligated to supply any additional SOFTWARE to Customer
pursuant to this Agreement; and (iii) Customer shall erase or destroy all copies
of the SOFTWARE on a ROM or on a hard drive that have not been paid for by
Customer, whether or not it has already been distributed to an end user.

8.  DISCLAIMER OF LIABILITY.

IN NO EVENT SHALL COMPANY, MS, OR THEIR SUPPLIERS BE LIABLE FOR ANY DAMAGES
WHATSOEVER (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS,
CONSEQUENTIAL, INCIDENTAL, INDIRECT, ECONOMIC OR PUNITIVE DAMAGES, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR OTHER PECUNIARY LOSS) ARISING OUT
OF THE MANUFACTURE, SALE, USE OF OR INABILITY TO MANUFACTURE, SELL OR USE THE
SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.  TECHNICAL SUPPORT.

This Agreement does not include technical support from MS or its suppliers.
Technical support, if any, for the SOFTWARE will be provided by COMPANY.

10.  AUDITS AND INSPECTIONS.

(a) During the term of this Agreement and for three (3) years thereafter,
Customer agrees to keep all usual and proper records and books of account and
all usual and proper entries relating to each unit of SOFTWARE licensed
sufficient to substantiate the number of units of SOFTWARE and the number of
Dedicated Systems distributed by Customer.

(b) In order to verify statements issued by Customer and Customer's compliance
with the terms of this Agreement, COMPANY and/or MS may cause (i) an audit to be
made of Customer's books and records and/or (ii) an inspection to be made of
Customer's facilities and procedures. Any audit and/or inspection shall be
conducted during regular business hours at Customer's facilities, with or
without notice. Any audit shall be conducted by an independent certified public
accountant selected by MS or COMPANY (other than on a contingent fee basis).

                                  Page 5 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

(c) Customer agrees to provide any audit or inspection team(s) designated by MS
and/or COMPANY access to all relevant Customer records and facilities. Prompt
adjustment shall be made to compensate for any errors or omissions disclosed by
such audit. If material discrepancies are disclosed in such audit, Customer
agrees to pay MS or COMPANY, as applicable, for the costs associated with the
audit.

11.  NONDISCLOSURE OBLIGATION.

Customer shall keep confidential the Dedicated Product Deliverables, any
SOFTWARE source code provided by COMPANY, MS, or their Suppliers on behalf of
COMPANY, the terms and conditions of this Agreement, and other non-public
information and know-how disclosed to Customer by COMPANY, MS, or their
Suppliers. Customer may disclose the terms and conditions of this Agreement in
confidence to its immediate legal and financial consultants as required in the
ordinary course of Customer's business. Customer's obligation under this Section
shall survive termination or expiration of this Agreement and shall extend until
such time as the information protected hereby is in the public domain.

12. GENERAL.

(a)   This Agreement shall be construed and controlled

(i)   As to MS: by the laws of the State of Washington, and Customer further
      consents to jurisdiction by the state and federal courts sitting in the
      State of Washington.

(ii)  As to COMPANY: by the laws of the State of California, and Customer
      further consents to jurisdiction by the state and federal courts sitting
      in the State of California, County of San Diego.

(iii) Process may be served on either party by air express courier, (e.g., DHL,
      Airborne) charges prepaid, return receipt requested. If COMPANY, MS or
      Customer employs attorneys to enforce any rights arising out of or
      relating to this Agreement, the prevailing party shall be entitled to
      recover reasonable attorney's fees.

(b) Customer agrees that it will not export or re-export SOFTWARE to any
country, person, entity or end user subject to U.S. export restrictions.
Customer specifically agrees not to export or re-export SOFTWARE (i) to any
country to which the U.S. has embargoed or restricted the export of goods or
services, which as of December 31, 1996 include, but are not necessarily limited
to, Cuba, Iran, Iraq, Libya, North Korea, Sudan, and Syria, or to any national
of any such country who Customer knows intends to transmit or transport the
products back to such country; (ii) to any end user who Customer knows will
utilize SOFTWARE in the design, development or production of nuclear, chemical
or biological weapons; or (iii) to any end user who has been prohibited from
participating in U.S. export transactions by any federal agency of the U.S.
government.

(c) If any provision or portion of this Agreement shall be held by a court of
competent jurisdiction to be illegal, invalid or unenforceable, the remaining
provisions or portions shall remain in full force and effect.

(d) No waiver of any breach of any provision of this Agreement shall constitute
a waiver of any prior, concurrent, or subsequent breach of the same or any other
provisions hereof, and no waiver shall be effective unless made in writing and
signed by an authorized representative of the waiving party.

(e) Any assignment of this Agreement without prior written consent of the
non-assigning party shall be void.

(f) SOFTWARE may be imported, distributed, or sold in or to a country or
territory only if allowed by, and in compliance with, all applicable laws and
regulations of such country or territory as well as all terms and conditions of
this Agreement. Customer acknowledges that versions of certain SOFTWARE not
localized for a specific market may be prohibited or subject to import and
distribution procedures or restrictions under such laws and regulations. By way
of example only, as of July 1, 1997, the U.S.A. English version of Microsoft
Excel 97 cannot be distributed to or for use in India, and games, entertainment
products and products with substantial amounts of video, graphics or similar
content may be prohibited or subject to specific import procedures under laws of
the People's Republic of China. Customer agrees to indemnify COMPANY, MS and
their Suppliers from and against all damages, costs and expenses (including
reasonable attorneys' fees) incurred by COMPANY, or MS or their Suppliers in
connection with any and all claims, demands or actions arising from Customer's
importation or distribution of SOFTWARE in or to a country or territory not in
compliance with the laws and regulations of such country or territory.

(g) Any SOFTWARE which Customer distributes or licenses to or on behalf of the
United States of America, its agencies and/or instrumentalities (the
"Government"), shall be provided with RESTRICTED RIGHTS in accordance with DFARS
252.227-7013(c)1(ii), or as set forth in the particular department or agency
regulations or rules, or particular contract which provide MS and its Suppliers
equivalent or greater protection.

                                  Page 6 of 19
Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

13. AUTHORITY TO LICENSE. ANNASOFT SYSTEMS warrants that it has the authority to
license MS-DOS and other Microsoft products under Contract Number 5192-6275. For
further confirmation, please contact Bob Fairbanks at Microsoft at 425-936-3856.
Should Customer have any questions concerning this Agreement, please write:
Annasoft, 12860 Danielson Ct, Poway, CA 92064, Phone (858) 391-5600.

14. By COMPANY shipping the SOFTWARE to Customer, and by Customer 's acceptance
of delivery of the SOFTWARE, COMPANY and Customer will be deemed to have
ratified and confirmed that the terms and conditions of the License Agreement
apply, and no other terms apply to the agreement between COMPANY and Customer
with respect to the SOFTWARE or the matters set forth in this License Agreement.
Any different or additional terms that may be embodied in Customer 's acceptance
of the SOFTWARE or in any purchase order issued by Customer to COMPANY with
respect to the SOFTWARE are hereby objected to and the parties agree those
different or additional terms shall be rejected and they shall not be a part of
this License Agreement. Any statement appearing as a restrictive endorsement on
a check or other document which purports to modify a right, obligation or
liability of either party shall be of no force and effect.

IN WITNESS WHEREOF, the parties have executed this Agreement by their duly
authorized representatives as of the date set forth below. All signed copies of
this Agreement shall be deemed originals. Each individual signing on behalf of
Customer below hereby represents and warrants that he or she has full authority
to sign this Agreement and bind Customer to perform all duties and obligations
contemplated by this Agreement.

                                       Annasoft Systems
    ---------------------------------  ----------------------------------------
    Customer                           Company
    ---------------------------------  ----------------------------------------
    Signature                          Signature
                                       CHRIS CHOISSER
    ---------------------------------  ----------------------------------------
    Name (Print)                       Name (Print)
                                       CONTRACTS MANAGER
    ---------------------------------  ----------------------------------------
    Title                              Title
    ---------------------------------  ----------------------------------------
    Date                               Date

                                  Page 7 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

                ATTACHMENT 1 TO OEM CUSTOMER SUBLICENSE AGREEMENT

                              FOR DEDICATED SYSTEMS

                END-USER LICENSE AGREEMENT FOR MICROSOFT SOFTWARE

--------------------------------------------------------------------------------
IMPORTANT--READ CAREFULLY: THIS END-USER LICENSE AGREEMENT ("EULA") IS A LEGAL
AGREEMENT BETWEEN YOU (EITHER AN INDIVIDUAL OR A SINGLE ENTITY) AND THE
MANUFACTURER ("MANUFACTURER") OF THE SPECIAL PURPOSE COMPUTING DEVICE ("SYSTEM")
YOU ACQUIRED WHICH INCLUDES CERTAIN MICROSOFT SOFTWARE PRODUCT(S) INSTALLED ON
THE SYSTEM ("SOFTWARE PRODUCT" OR "SOFTWARE"). THE SOFTWARE INCLUDES COMPUTER
SOFTWARE, THE ASSOCIATED MEDIA, ANY PRINTED MATERIALS, AND ANY "ONLINE" OR
ELECTRONIC DOCUMENTATION. ANY SOFTWARE PROVIDED ALONG WITH THE SOFTWARE PRODUCT
THAT IS ASSOCIATED WITH A SEPARATE END-USER LICENSE AGREEMENT IS LICENSED TO YOU
UNDER THE TERMS OF THAT LICENSE AGREEMENT. BY INSTALLING, COPYING, DOWNLOADING,
ACCESSING, OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS
OF THIS EULA. IF YOU DO NOT AGREE TO THE TERMS OF THIS EULA, MANUFACTURER AND
MICROSOFT LICENSING, INC. ("MS") ARE UNWILLING TO LICENSE THE SOFTWARE TO YOU.
IN SUCH EVENT, YOU MAY NOT USE OR COPY THE SOFTWARE, AND YOU SHOULD PROMPTLY
CONTACT MANUFACTURER FOR INSTRUCTIONS ON RETURN OF THE UNUSED PRODUCT(S) FOR A
REFUND.
--------------------------------------------------------------------------------
SOFTWARE LICENSE

The SOFTWARE is protected by copyright laws and international copyright
treaties, as well as other intellectual property laws and treaties. The SOFTWARE
is licensed, not sold.

1. GRANT OF LICENSE.  This EULA grants you the following rights:

   o  SOFTWARE. You may use the SOFTWARE as installed on the SYSTEM.

   o  APPLICATION SHARING. The SOFTWARE may contain technology that enables
      applications to be shared between two or more SYSTEMS, even if an
      application is installed on only one of the SYSTEMS. You should consult
      your application license agreement or contact the application licensor to
      determine whether sharing the application is permitted by its licensor.

   o  STORAGE/NETWORK USE. If the SOFTWARE PRODUCT is installed on the SYSTEM
      over an internal network from a server, you must acquire and dedicate a
      license for the SOFTWARE PRODUCT for each SYSTEM on which the SOFTWARE
      PRODUCT is used or to which it is distributed. A license for the SOFTWARE
      PRODUCT may not be shared or used concurrently on different SYSTEMS.

   o  BACK-UP COPY. If Manufacturer has not included a copy of the SOFTWARE on
      separate media with the SYSTEM, you may make a single copy of the SOFTWARE
      for use solely for archival purposes with the SYSTEM. BACK-UP UTILITY. If
      the SOFTWARE PRODUCT includes a Microsoft back-up utility, you may use the
      utility to make the single back-up copy. After the single back-up copy is
      made, the back-up utility will be permanently disabled. Except as
      expressly provided in this EULA, you may not otherwise make copies of the
      SOFTWARE PRODUCT, including the printed materials accompanying the
      SOFTWARE.

   2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.

   o  LIMITATIONS ON REVERSE ENGINEERING, DECOMPILATION AND DISASSEMBLY. You may
      not reverse engineer, decompile, or disassemble the SOFTWARE, except and
      only to the extent that such activity is expressly permitted by applicable
      law notwithstanding this limitation.

   o  SINGLE SYSTEM. The SOFTWARE is licensed with the SYSTEM as a single
      integrated product. The SOFTWARE may only be used with the SYSTEM.

   o  RENTAL. You may not rent or lease the SOFTWARE.

   o  SOFTWARE TRANSFER. You may permanently transfer all of your rights under
      this EULA only as part of a sale or transfer of the SYSTEM, provided you
      retain no copies, you transfer all of the SOFTWARE (including all
      component parts, the media, any upgrades or backup copies, and this EULA,
      and if

                                  Page 8 of 19
Customer Initial                                    ANNASOFT Initial
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<PAGE>

      applicable, the Certificate(s) of Authenticity), AND the recipient agrees
      to the terms of this EULA. If the SOFTWARE is an upgrade, any transfer
      must include all prior versions of the SOFTWARE.

   o  TERMINATION. Without prejudice to any other rights, Manufacturer or MS may
      terminate this EULA if you fail to comply with the terms and conditions of
      this EULA. In such event, you must destroy all copies of the SOFTWARE and
      all of its component parts.

   o  SINGLE EULA. The package for the SOFTWARE may contain multiple versions of
      this EULA, such as multiple translations and/or multiple media versions
      (e.g., in the user documentation and in the software). In this case, you
      are only licensed to use one (1) copy of the SOFTWARE PRODUCT.

   o  EXPORT RESTRICTIONS. You agree that you will not export or re-export the
      SOFTWARE to any country, person, entity or end user subject to U.S. export
      restrictions. You specifically agree not to export or re-export the
      SOFTWARE (i) to any country to which the U.S. has embargoed or restricted
      the export of goods or services, which currently include, but are not
      necessarily limited to Cuba, Iran, Iraq, Libya, North Korea, Sudan and
      Syria, or to any national of any such country, wherever located, who
      intends to transmit or transport the products back to such country; (ii)
      to an end user you know or have reason to know will utilize the SOFTWARE
      in the design, development or production of nuclear, chemical or
      biological weapons; or (iii) to any end user who has been prohibited from
      participating in U.S. export transactions by any federal agency of the
      U.S. government.

   3. UPGRADES AND RECOVERY MEDIA.

   o  If the SOFTWARE is provided by Manufacturer on media separate from the
      SYSTEM and is labeled "For Upgrade Purposes Only" ("Upgrade SOFTWARE"),
      you may install one copy of the Upgrade SOFTWARE onto the SYSTEM as a
      replacement copy for the SOFTWARE originally installed on the SYSTEM and
      use it in accordance with Section 1 of this EULA. You may also install
      additional copies of the Upgrade SOFTWARE as replacement copies onto
      additional SYSTEMS which are the same brand and model as the SYSTEM and
      contain a duly licensed copy of the same version and language release of
      the SOFTWARE ("ADDITIONAL SYSTEMS"), provided that (1) Manufacturer has
      supplied a corresponding serialized sticker for each additional copy of
      the Upgrade SOFTWARE, and (2) you affix a serialized sticker per
      Manufacturer's instructions for each unit of Upgrade SOFTWARE you install.

   o  If the SOFTWARE is provided by Manufacturer on separate media and labeled
      as "Recovery Media" ("Recovery Media"), you may not make a copy of the
      SOFTWARE as described in Section 1 for archival purposes. Instead, you may
      use the Recovery Media solely to restore or reinstall the same version and
      language release of the SOFTWARE as originally installed on the SYSTEM and
      thereafter use the SOFTWARE as restored or reinstalled in accordance with
      Section 1 of this EULA. A single unit of Recovery Media may be used by you
      to restore or reinstall the SOFTWARE on ADDITIONAL SYSTEMS.

   4. COPYRIGHT. All title and copyrights in and to the SOFTWARE (including but
      not limited to any images, photographs, animations, video, audio, music,
      text and "applets," incorporated into the SOFTWARE), the accompanying
      printed materials, and any copies of the SOFTWARE, are owned by MS or its
      suppliers (including Microsoft Corporation). You may not copy the printed
      materials accompanying the SOFTWARE. All rights not specifically granted
      under this EULA are reserved by MS and its suppliers (including Microsoft
      Corporation).

   5. PRODUCT SUPPORT. Product support for the SOFTWARE is NOT provided by MS,
      its parent corporation, Microsoft Corporation, or their affiliates or
      subsidiaries. For product support, please refer to MANUFACTURER'S support
      number provided in the documentation for the SYSTEM. Should you have any
      questions concerning this EULA, or if you desire to contact Manufacturer
      for any other reason, please refer to the address provided in the
      documentation for the SYSTEM.

   6. LIMITED WARRANTY.

   o  LIMITED WARRANTY. Manufacturer warrants that the SOFTWARE will perform
      substantially in accordance with the accompanying written materials for a
      period of ninety (90) days from the date of receipt. Any implied
      warranties on the SOFTWARE are limited to ninety (90) days. Some
      states/jurisdictions do not allow limitations on duration of an implied
      warranty, so the above limitation may not apply to you.

                                  Page 9 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

   o  CUSTOMER REMEDIES. Manufacturer's and its suppliers' entire liability and
      your exclusive remedy shall be, at Manufacturer's option, either (a)
      return of the price paid, or (b) repair or replacement of the SOFTWARE
      that does not meet the above Limited Warranty and which is returned to
      Manufacturer with a copy of your receipt. This Limited Warranty is void if
      failure of the SOFTWARE has resulted from accident, abuse, or
      misapplication. Any replacement SOFTWARE will be warranted for the
      remainder of the original warranty period or thirty (30) days, whichever
      is longer.

   o  NO OTHER WARRANTIES. EXCEPT AS EXPRESSLY PROVIDED IN THE LIMITED WARRANTY
      SECTION ABOVE, THE SOFTWARE IS PROVIDED TO THE END USER "AS IS" WITHOUT
      WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT
      LIMITED TO, WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY, AND/OR
      FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE RISK OF THE QUALITY AND
      PERFORMANCE OF THE SOFTWARE IS WITH YOU.

   o  NO LIABILITY FOR CONSEQUENTIAL DAMAGES. MANUFACTURER OR MANUFACTURER'S
      SUPPLIERS, INCLUDING MS AND ITS SUPPLIERS, SHALL NOT BE HELD TO ANY
      LIABILITY FOR ANY DAMAGES SUFFERED OR INCURRED BY THE END USER (INCLUDING,
      BUT NOT LIMITED TO, GENERAL, SPECIAL, CONSEQUENTIAL OR INCIDENTAL DAMAGES
      INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION,
      LOSS OF BUSINESS INFORMATION AND THE LIKE), ARISING FROM OR IN CONNECTION
      WITH THE DELIVERY, USE OR PERFORMANCE OF THE SOFTWARE.

   7. NOTE ON JAVA SUPPORT. THE SOFTWARE PRODUCT MAY CONTAIN SUPPORT FOR
      PROGRAMS WRITTEN IN JAVA. JAVA TECHNOLOGY IS NOT FAULT TOLERANT AND IS NOT
      DESIGNED, MANUFACTURED, OR INTENDED FOR USE OR RESALE AS ON-LINE CONTROL
      EQUIPMENT IN HAZARDOUS ENVIRONMENTS REQUIRING FAIL-SAFE PERFORMANCE, SUCH
      AS IN THE OPERATION OF NUCLEAR FACILITIES, AIRCRAFT NAVIGATION OR
      COMMUNICATION SYSTEMS, AIR TRAFFIC CONTROL, DIRECT LIFE SUPPORT MACHINES,
      OR WEAPONS SYSTEMS, IN WHICH THE FAILURE OF JAVA TECHNOLOGY COULD LEAD
      DIRECTLY TO DEATH, PERSONAL INJURY, OR SEVERE PHYSICAL OR ENVIRONMENTAL
      DAMAGE.

--------------------------------------------------------------------------------

If you acquired this EULA in the United States, this EULA is governed by the
laws of the State of Washington.

If you acquired this EULA in Canada, this EULA is governed by the laws of the
Province of Ontario, Canada. Each of the parties hereto irrevocably attorns to
the jurisdiction of the courts of the Province of Ontario and further agrees to
commence any litigation which may arise hereunder in the courts located in the
Judicial District of York, Province of Ontario.

If this EULA was acquired outside the United States, then local law may apply.

Should you have any questions concerning this EULA, please contact the
Manufacturer of your SYSTEM.

-------------------------------------------------------------------------------

U.S. GOVERNMENT RESTRICTED RIGHTS

The SOFTWARE and documentation are provided with RESTRICTED RIGHTS. Use,
duplication or disclosure by the Government is subject to restrictions as set
forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer
Software clause at DFARS 252.227-7013 or subparagraphs (c)(1) and (2) of the
Commercial Computer Software -- Restricted Rights at 48 CFR 52.227-19, as
applicable. Manufacturer is Microsoft Corporation/One Microsoft Way/Redmond, WA
98052-6399.

Attachment to the License Agreement with the Effective Date of_______, 2000,
between ANNASOFT SYSTEMS and View Systems, Inc.

                                 Page 10 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

<TABLE>

<CAPTION>

                      ATTACHMENT 2 TO OEM CUSTOMER SUBLICENSE AGREEMENT FOR DEDICATED SYSTEMS
                      -----------------------------------------------------------------------
                                      SOFTWARE PRODUCTS FOR DEDICATED SYSTEMS
                                      ---------------------------------------

       Product Name            Units of     Language        Licensed Files           Applicable         Per copy
        and Version            SOFTWARE    Version(s)    (For Kernel Versions        Additional         Royalty*
                               licensed        **               Only)                Provisions
<S>                          <C>           <C>          <C>                      <C>                    <C>
---------------------------- ------------- ------------ ----------------------- --------------------- -------------
---------------------------- ------------- ------------ ----------------------- --------------------- -------------
1. Microsoft(R) MS-DOS(R)                       EN              ANSI.SYS          (a), (c), (g), (h)   US$
Version 6.22 Plus Enhanced                                    CHKDSK.EXE
Tools for Dedicated Systems                                  COMMAND.COM
         (Kernel)                                            DRVSPACE.BIN
                                                             DRVSPACE.EXE
                                                             DRVSPACE.INF
                                                             DRVSPACE.SYS
                                                              EMM386.EXE
                                                              FDISK.EXE
                                                              FORMAT.COM
                                                              HIMEM.SYS
                                                             INTERLNK.EXE
                                                             INTERSRV.EXE
                                                               IO.SYS
                                                              MSDOS.SYS
                                                              POWER.EXE
                                                             RAMDRIVE.SYS
                                                             SCANDISK.EXE
                                                             SMARTDRV.EXE
---------------------------- ------------- ------------ ----------------------- --------------------- -------------
---------------------------- ------------- ------------ ----------------------- --------------------- -------------
 2. Microsoft(R) MS-DOS(R)                       EN                                  (c), (g), (h)     US$
Version 6.22 Plus Enhanced
Tools for Dedicated Systems
      (Full Utility)
---------------------------- ------------- ------------ ----------------------- --------------------- -------------
---------------------------- ------------- ------------ ----------------------- --------------------- -------------
 3. Microsoft(R) MS-DOS(R)                       EN            ANSI.SYS          (a), (c), (g), (h),   US$
Version 6.22 Plus Enhanced                                    CHKDSK.EXE                (i)
    Tools for Dedicated                                      COMMAND.COM
    Systems ROM Version                                      CONFPROC.SYS
         (Kernel)                                            DRVSPACE.BIN
                                                             DRVSPACE.EXE
                                                             DRVSPACE.INF
                                                             DRVSPACE.SYS
                                                              EMM386.EXE
                                                              FDISK.EXE
                                                              FORMAT.COM
                                                              HIMEM.SYS
                                                             INTERLNK.EXE
                                                             INTERSRV.EXE
                                                                IO.SYS
                                                             MINICMD.COM
                                                              MSDOS.SYS
                                                              POWER.EXE
                                                             RAMDRIVE.SYS
                                                             ROMDRIVE.SYS
                                                             SCANDISK.EXE
                                                             SMARTDRV.EXE
---------------------------- ------------- ------------ ----------------------- --------------------- -------------

</TABLE>

                                 Page 11 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

<TABLE>

       Product Name            Units of      Language       Licensed Files           Applicable         Per Copy
        and Version            SOFTWARE     Version(s)   (For Kernel Versions   Additional Provisions   Royalty*
                               licensed         **               Only)
<S>                          <C>           <C>          <C>                      <C>                    <C>
---------------------------- ------------- ------------- ---------------------- ---------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
4. Microsoft(R) MS-DOS(R)                        EN                               (c), (g), (h), (i)    US$
    Version 6.22 Plus
   Enhanced Tools for
    Dedicated Systems
       ROM Version
      (Full Utility)
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
 5. Microsoft(R) MS-DOS(R)                       EN             ANSI.SYS            (a), (g), (h)       US$
 Version 5.0 for Dedicated                                     CHKDSK.EXE
          Systems                                             COMMAND.COM
         (Kernel)                                              EMM386.EXE
                                                               FDISK.EXE
                                                               FORMAT.COM
                                                               HIMEM.SYS
                                                                 IO.SYS
                                                                MEM.EXE
                                                               MSDOS.SYS
                                                              RAMDRIVE.SYS
                                                             SMARTDRV.SYS
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
 6. Microsoft(R) MS-DOS(R)                       EN                                     (g), (h)        US$
 Version 5.0 for Dedicated
  Systems (Full Utility)
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
  7. Microsoft(R) MS-DOS(R)                      EN              ANSI.SYS          (a), (g), (h), (i)   US$
  Version 5.0 for Dedicated                                     CHKDSK.EXE
          Systems                                              CMCDD.SYS
        ROM Version                                           COMMAND.COM
         (Kernel)                                             CONFPROC.SYS
                                                               EMM386.EXE
                                                               FDISK.EXE
                                                               FORMAT.COM
                                                               HIMEM.SYS
                                                              INTERLNK.EXE
                                                              INTERSRV.EXE
                                                                 IO.SYS
                                                                MEM.EXE
                                                              MINICMD.COM
                                                               MSDOS.SYS
                                                              RAMDRIVE.SYS
                                                              ROMDRIVE.SYS
                                                              SMARTDRV.SYS
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
  8. Microsoft(R) MS-DOS(R)                      EN                                  (g), (h), (i)      US$
 Version 5.0 for Dedicated
          Systems
        ROM Version
      (Full Utility)
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
</TABLE>

                                 Page 12 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

<TABLE>
<CAPTION>

       Product Name            Units of      Language       Licensed Files           Applicable         Per Copy
        and Version            SOFTWARE     Version(s)   (For Kernel Versions   Additional Provisions   Royalty*
                               licensed         **               Only)
<S>                          <C>           <C>          <C>                      <C>                    <C>
---------------------------- ------------- ------------- ---------------------- ---------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
 9. Microsoft(R) MS-DOS(R)                       EN            CHKDSK.COM           (a), (g), (h)       US$
Version 4.01 for Dedicated                                    COMMAND.COM
          Systems                                              FDISK.EXE
         (Kernel)                                              FORMAT.COM
                                                                 IO.SYS
                                                               MSDOS.SYS
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
      10. Microsoft(R)                           EN                                    (g), (h)         US$
 MS-DOS(R) Version 4.01 for
     Dedicated Systems
      (Full Utility)
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
      11. Microsoft(R)                           EN           CHKDSK.COM             (a), (g), (h)      US$
  MS-DOS(R) Version 3.3 for                                   COMMAND.COM
     Dedicated Systems                                         FDISK.COM
         (Kernel)                                              FORMAT.COM
                                                                 IO.SYS
                                                               MSDOS.SYS
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
      12. Microsoft(R)                           EN                                    (g), (h)         US$
  MS-DOS(R) Version 3.3 for
     Dedicated Systems
      (Full Utility)
--------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
      13. Microsoft(R)                           EN           CHKDSK.COM           (a), (g), (h), (i)   US$
 MS-DOS(R) Version 3.22 for                                   COMMAND.COM
     Dedicated Systems                                        CONFPROC.SYS
        ROM Version                                            FDISK.COM
         (Kernel)                                              FORMAT.COM
                                                                 IO.SYS
                                                               MSDOS.SYS
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
      14. Microsoft(R)                           EN                                  (g), (h), (i)      US$
 MS-DOS(R) Version 3.22 for
     Dedicated Systems
        ROM Version
      (Full Utility)
-------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
15. Microsoft(R)Windows(R)98      2,010          EN                                  (e), (f), (g),     US$80.00
   for Dedicated Systems                                                               (h), (m)
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
16. Microsoft(R) Windows(R) 95                   EN                                  (e), (f), (g),     US$
   for Dedicated Systems                                                               (h), (m)
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
  17. Microsoft(R) Windows(R)                    EN                                     (g), (h)        US$
Version 3.1x for Dedicated
          Systems
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
  18. Microsoft(R) Windows(R)                    EN                                     (g), (h)        US$
 Version 3.1 for Dedicated
          Systems
        ROM Version
---------------------------- ------------- ------------- ----------------------- --------------------- ------------
</TABLE>

                                 Page 13 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

<TABLE>
<CAPTION>

        Product Name            Units of      Language        Licensed Files         Applicable        Per Copy
        and Version             SOFTWARE     Version(s)    (For Kernel Versions      Additional        Royalty*
                                licensed         **                Only)             Provisions
<S>                          <C>           <C>          <C>                      <C>                    <C>
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
19. Microsoft(R) Windows(R) for                  EN                                  (d), (g), (h)    US$
Workgroups Version 3.11 for
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 20. Microsoft(R) Windows                        EN                                  (b), (e), (g),   US$
  NT(R) for Workstation                                                              (h), (j), (m),
Version 4.0 Dedicated Systems                                                              (p)
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 21. Microsoft(R) Windows                         EN                               (b), (e), (g),     US$
NT(R) Server Version 4.0 for                                                       (h), (k), (m),
     Dedicated Systems                                                                (n), (p)
---------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 22. Microsoft(R) Windows NT(R)                   EN                                (b), (g), (h),    US$
  Workstation Version 3.5x                                                               (j)
   for Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 23. Microsoft(R) Windows NT(R)                  EN                                  (b), (g), (h),    US$
  Server Version 3.5x for                                                               (k), (n)
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
   24. Flash File System                         EN                                    (g), (h)       US$
 Version 2.0 for Dedicated
          Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
   25. CD-ROM Extensions                         EN                                    (g), (h)       US$
 Version 2.2x for Dedicated                                                                          (Single User)
          Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
   26. Pen Extensions for                        EN                                    (g), (h)       US$
 Windows(R) Version 1.0 with
Handwriting Recognition for
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
    27. Pen Services for                         EN                                    (g), (h)       US$
  Windows(R) 95 Version 2.0
      with Handwriting
 Recognition for Dedicated
          Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 28. Microsoft(R) Windows(R) 98                  EN                                 (g), (h), (l),    US$
Upgrade Software Copies for                                                              (m)
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 29. Microsoft(R) Windows(R) 95                  EN                                  (g), (h), (l),    US$
Upgrade Software Copies for                                                               (m)
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 30. Microsoft(R) Windows NT(R)                  EN                                 (g), (h), (l),    US$
  Workstation Version 4.0                                                              (m), (o)
Upgrade Software Copies for
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
</TABLE>

                                 Page 14 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

<TABLE>
<CAPTION>

        Product Name            Units of      Language        Licensed Files         Applicable        Per Copy
        and Version             SOFTWARE     Version(s)    (For Kernel Versions      Additional        Royalty*
                                licensed         **                Only)             Provisions
<S>                          <C>           <C>          <C>                      <C>                    <C>
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
 31. Microsoft(R) Windows                        EN                                 (g), (h), (l),    US$
NT(R) Server Version 4.0                                                            (m), (n), (p)
Upgrade Software Copies for
     Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
  32. Mouse Driver Version                       EN                                    (g), (h)       US$
 9.02 for Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
   33. Microsoft(R) Network                      EN                                    (g), (h)       US$
 Client for MS-DOS Version
 3.0 for Dedicated Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
   34. Pen Extensions for                        EN                                    (g), (h)       US$
    Windows(R) Version 1.0
    without Handwriting
 Recognition for Dedicated
          Systems
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
----------------------------- ------------- -------------- ---------------------- ------------------ --------------
    35. Pen Services for                         EN                                    (g), (h)       US$
  Windows(R) 95 Version 2.0
    without Handwriting
 Recognition for Dedicated
          Systems
----------------------------- ------------- -------------- ---------------------

</TABLE>

o    IF ROYALTY RATE AND UNITS OF SOFTWARE ARE NOT SPECIFIED FOR A PARTICULAR
     PRODUCT, THEN SUCH PRODUCT IS NOT LICENSED UNDER THIS AGREEMENT.

**   LANGUAGE KEY: D = GERMAN, E = SPANISH, EN = ENGLISH, FR = FRENCH,
     I = ITALIAN, J = JAPANESE

                              ADDITIONAL PROVISIONS
                              ---------------------

(a) Though the Dedicated Product Deliverables for this SOFTWARE may include
additional files or modules, Customer's license rights with respect to the
SOFTWARE shall apply only to those files listed in the Licensed Files section of
the product table above.

(b) (1) In order to support end users of Windows NT operating system, Customer
agrees to employ at all times at least one support technician who has
successfully completed, at Customer's expense, the Microsoft Certified
Professional program for Windows NT.

   (2) Customer may not ship the Windows NT operating system with other
Microsoft operating systems (e.g., Windows 95, Windows 98, or MS-DOS and/or
Windows or Windows for Workgroups) on the same Dedicated Systems.

(c) The Japanese language version of the MS-DOS operating system is version
6.2/V. The Japanese language version of Enhanced Tools for MS-DOS 6 is 1.0/V.
19

(d) Windows for Workgroups version 3.11 includes Microsoft At Work fax
transmission software, which provides methods for stand-alone and networked
computers to send and receive fax messages with certain security levels.
French law (Decree 92-1358 of December 1992) generally prohibits the use in
France of such technology, unless special approvals are granted. Accordingly,
Customer should provide only the version of Windows for Workgroups version
3.11 designed for France to avoid violating the Decree.

(e) (1) The royalty rate(s) specified above require pre-installation of the
SOFTWARE on each Dedicated System distributed with the SOFTWARE. Customer may
use the information, tools and materials contained in the OPK solely to
preinstall the SOFTWARE and for no other purpose.

    (2) In addition to the required Dedicated System components specified in
Section 1(b) of the Agreement, Dedicated Systems distributed with this SOFTWARE
must include a hard disk drive or ROM.

                                 Page 15 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

    (3) Notwithstanding Sections 2(e) and 4 of the Agreement, Customer shall
distribute only a Windows 95 Dedicated Systems associated product materials
package as available from COMPANY ("Windows 95 Dedicated Systems APM") with
Windows 95 SOFTWARE.

    (4) Notwithstanding Sections 2(e) and 4 of the Agreement, Customer shall
distribute only a Windows NT Workstation 4.0 Dedicated Systems associated
product materials package as available from COMPANY ("Windows NT 4.0 Workstation
Dedicated Systems APM") with Windows NT 4.0 Workstation SOFTWARE.

    (5) Notwithstanding Sections 2(e) and 4 of the Agreement, Customer shall
distribute only a Windows NT Server 4.0 Dedicated Systems associated product
materials package as available from COMPANY ("Windows NT 4.0 Server Dedicated
Systems APM") with Windows NT 4.0 Server SOFTWARE.

    (6) Notwithstanding Sections 2(e) and 4 of the Agreement, Customer shall
distribute only a Windows 98 Dedicated Systems associated product materials
package as available from COMPANY ("Windows 98 Dedicated Systems APM") with
Windows 98 SOFTWARE.

(f) "MS OS Product" shall mean any of the following Microsoft operating system
products, or combinations of products, including all releases and localized
versions: (1) Windows NT Server; (2) Windows NT Workstation; (3) Windows 98; (4)
Windows 95; (5) Windows 3.xx and MS-DOS together; (6) Windows for Workgroups
3.xx and MS-DOS together; and (7) MS-DOS. Notwithstanding anything to the
contrary contained in the Agreement, Customer may not distribute more than MS OS
Product listed above with each Dedicated System.

(g) If an end user of the Dedicated System shall have access to the command line
(for example, the C:\ prompt) of the SOFTWARE, then Customer shall cause to
appear on the display screen as part of the sign-on message for each SOFTWARE
the copyright notices specified in the Dedicated Product Deliverables.

(h) If Customer installs the SOFTWARE in nonvolatile, solid-state memory and the
SOFTWARE is not the only software contained in nonvolatile, solid-state memory,
Customer will ensure that Microsoft Corporation's copyright notice for SOFTWARE
shall at all times be included in the first four percent (4%) and the last four
percent (4%) of the software contained in nonvolatile, solid-state memory. The
copyright notice(s) for SOFTWARE shall be as specified in the Dedicated Product
Deliverables. In any event, Customer will not remove any copyright, trademark or
patent notices that appear on the SOFTWARE as delivered to Customer.

(i) Dedicated Product Deliverables may include io.sys in source code form. If
provided by COMPANY in source code form, COMPANY hereby grants Customer the
limited right to adapt the io.sys source code solely for the purpose of enabling
the SOFTWARE to execute on the Dedicated Customer System.

    (1) Customer hereby conveys to MS all right, title and interest to any
modifications, extensions or revisions made to the io.sys source code by or for
Customer, including any copyrights and other intellectual property rights
arising from such modifications. Upon request by MS, Customer shall deliver to
MS, in source and object code form, any such modifications.

    (2) With respect to the io.sys source code and any modifications thereof,
Customer's confidentiality obligations, as set forth in Section 11 shall extend
until ten (10) years following the date of disclosure by COMPANY or MS, of such
information or io.sys source code to Customer.

(j) Customer's EULA for this SOFTWARE shall be the EULA provided in Attachment 1
to the Agreement except that it shall be adapted as necessary to comply with the
laws of any non-USA jurisdiction to which Customer distributes the SOFTWARE and
the following shall replace Section 1 of the EULA:

   "1. GRANT OF LICENSE.

o  SOFTWARE. THIS EULA PERMITS YOU TO USE THE SOFTWARE AS INSTALLED ON THE
   SYSTEM. IF YOU USE THE SOFTWARE TO ENABLE THE SYSTEM TO ACT AS A NETWORK
   SERVER, A MAXIMUM OF TEN (10) INBOUND PEER CONNECTIONS MAY SIMULTANEOUSLY
   ACCESS OR OTHERWISE UTILIZE THE NETWORK SERVICES OF THE SYSTEM. THE TEN
   CONNECTION MAXIMUM INCLUDES ANY INDIRECT CONNECTIONS MADE THROUGH SOFTWARE OR
   HARDWARE THAT POOLS OR AGGREGATES CONNECTIONS.

o  APPLICATION SHARING. The SOFTWARE may contain technology that enables
   applications to be shared between two or more SYSTEMS, even if an application
   is installed on only one of the SYSTEMS. You should consult your application
   license agreement or contact the application licensor to determine whether
   sharing the application is permitted by its licensor.

o  STORAGE/NETWORK USE. If the SOFTWARE PRODUCT is installed on the SYSTEM over
   an internal network from a server, you must acquire and dedicate a license
   for the SOFTWARE PRODUCT for each SYSTEM on which the SOFTWARE PRODUCT is
   used or to which it is distributed. A license for the SOFTWARE PRODUCT may
   not be shared or used concurrently on different SYSTEMS.

                                 Page 16 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

o  BACKUP COPY. If Manufacturer has not included a copy of the SOFTWARE on
   separate media with the SYSTEM, you may make a single copy of the software
   for use solely for archival purposes with the SYSTEM."

(k) Customer's EULA for this SOFTWARE shall be the EULA provided in Attachment 1
to the Agreement except that it shall be adapted as necessary to comply with the
laws of any non-USA jurisdiction to which Customer distributes the Product and
the following shall replace Section 1 of the EULA:

   "1.GRANT OF LICENSE. The SOFTWARE includes software that provides services on
   a computer called a server ("Server Software"), and software that allows a
   computer or workstation to access or utilize the services provided by the
   Server Software ("Client Software"). This EULA grants to you the following
   rights to the SOFTWARE:

   o  INSTALLATION. You may use one copy of the Server Software as installed on
      the SYSTEM (the SYSTEM may also be referred to herein as the "Server").
      You may download the Client Software from the Server onto any computer or
      workstation connected to the Server. If you receive CD or diskette(s)
      containing the SOFTWARE, the CD or diskette(s) may contain several copies
      of the SOFTWARE, each of which is compatible with a different
      microprocessor architecture (such as the x86 architecture or various RISC
      architectures). You may install the SOFTWARE for use with only one of
      those architectures at any given time.

   o  USE OF THE CLIENT SOFTWARE. You may use the Client Software to configure
      and administer the Server. If you use the Client Software to access or
      otherwise utilize the services of the Server or for any other purpose, you
      must acquire a separate Client Access License except as otherwise noted in
      this EULA.

   o  USE OF THE SERVER SOFTWARE. You may use one copy of the Server Software on
      one Server, which may be connected at any point in time to an unlimited
      number of workstations or computers operating on one or more networks. You
      must acquire a Client Access License to access or otherwise utilize the
      services of the Server, whether you use the Client Software or third-party
      software to do so, unless otherwise noted in this EULA. Each Client Access
      License must be dedicated to one unique computer or workstation. It
      permits that computer or workstation to access or utilize the services of
      any Server. This is known as using the Server Software in "Per Seat Mode".
      However, you may elect to use the Server Software in "Per Server Mode" as
      defined below. If you choose Per Seat Mode, your choice is permanent. If
      you initially choose Per Server Mode, you have the right to change one
      time only to Per Seat Mode, so long as you acquire a Client Access License
      for each unique workstation or computer accessing or utilizing the
      services of a Server.

   o  ALTERNATE TERMS IF YOU ELECT TO USE THE SERVER SOFTWARE IN PER SERVER
      MODE. In Per Server Mode, the maximum number of computers or workstations
      that may access or otherwise utilize the services of the Server at a given
      point in time is equal to the number of Client Access Licenses which you
      have acquired and designated for use exclusively with that Server. You may
      access any Server running in the Per Server Mode by using any Microsoft or
      third-party client software, including computers or workstations licensed
      in Per Seat Mode, provided the additional access is within that Server's
      maximum licensed capacity of simultaneously connected computers or
      workstations. If you elect to change from Per Server Mode to Per Seat
      Mode, you may transfer any Client Access Licenses you acquired for use in
      Per Server Mode to an equal number of workstations or computers in Per
      Seat Mode.

   o  CLIENT ACCESS LICENSES. This EULA grants you five (5) Client Access
      Licenses for the SOFTWARE. Each license permits one additional computer or
      workstation licensed in the Per Seat Mode, or one additional computer or
      workstation licensed in the Per Server Mode, the right to access or
      otherwise utilize the services of that Server. You need a Client Access
      License for Windows NT Server in order to access or otherwise utilize the
      following Server Software basic network services: File Services (sharing
      and managing files and/or disk storage), Printing Services (sharing and
      managing printers), and Remote Access Service (accessing the server from a
      remote location through a communications link). You do not need a Client
      Access License to access or otherwise utilize any other Windows NT Server
      services, to access or run Microsoft or third-party server applications on
      Windows NT Server, or to otherwise use the Client Software. Each Client
      Access License permits you to access or otherwise utilize the services of
      Server Software with the same (or a lower) version number to the left of
      the decimal point as the Server Software version number listed above (for
      example, if the version number listed above is "3.5", you may access or
      utilize Server Software that contains a "3.6" or "2.0" version number, but
      not a "4.0" version number).

   o  WINDOWS(R) FOR WORKGROUPS AND WINDOWS(R) 95 FIles. The media on which the
      SOFTWARE resides may contain updated files of Windows for Workgroups or
      Windows 95 software. In order to install or use these updated files, you
      must be licensed for Windows for Workgroups or Windows 95, as applicable,
      under a separate license. Upon installation the updated files become part
      of the Windows for Workgroups or Windows 95 product and are therefore
      subject to the end user license which applies to such product.

                                 Page 17 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

   o  NOTICE TO USERS. You shall inform all users of the SOFTWARE of the terms
      and conditions of this EULA.

   o  NO "MULTIPLEXING" OR "POOLING". Use of software or hardware that reduces
      the number of users directly accessing or utilizing the Server Software
      (sometimes called "multiplexing" or "pooling" software or hardware) does
      not reduce the number of Client Access Licenses required -- the required
      number of Client Access Licenses would equal the number of distinct inputs
      to the multiplexing or pooling software or hardware "front end."

   o  BACKUP COPY. If Manufacturer has not included a copy of the SOFTWARE on
      separate media with the SYSTEM, you may make a single copy of the software
      for use solely for archival purposes with the SYSTEM."

(l) (1) This SOFTWARE shall be distributed solely as Upgrade Software in
accordance with the requirements of Section 2(d).

   (2) Notwithstanding Sections 2(e) and 4 of the Agreement, for each unit of
Windows 95 Upgrade SOFTWARE, Customer shall distribute one Windows 95 Dedicated
Systems APM and serialized sticker(s) corresponding to the number of authorized
additional copies of SOFTWARE.

   (3) Notwithstanding Sections 2(e) and 4 of the Agreement, for each unit of
Windows NT 4.0 Workstation Upgrade SOFTWARE, Customer shall distribute one
Windows NT Workstation 4.0 Dedicated Systems APM and serialized sticker(s)
corresponding to the number of authorized additional copies of SOFTWARE.

   (4) Notwithstanding Sections 2(e) and 4 of the Agreement, for each unit of
Windows NT 4.0 Server Upgrade SOFTWARE, Customer shall distribute one Windows NT
Server 4.0 Dedicated Systems APM and serialized sticker(s) corresponding to the
number of authorized additional copies of SOFTWARE.

   (5) Notwithstanding Sections 2(e) and 4 of the Agreement, for each unit of
Windows 98 Upgrade SOFTWARE, Customer shall distribute one Windows 98 Dedicated
Systems APM and serialized sticker(s) corresponding to the number of authorized
additional copies of SOFTWARE.

(m) Notwithstanding anything to the contrary contained within the Agreement,
Customer may distribute SOFTWARE only with Dedicated Systems which are marketed
and distributed exclusively under Customer's brand names, trade names and
trademarks. The SOFTWARE may not be distributed with Dedicated Systems which are
marketed or distributed under any name which includes any third party brand
names, trade names or trademarks.

(n) Each unit of this SOFTWARE includes five (5) client access licenses.

(o) Notwithstanding anything to the contrary contained in Section 1(b), a
Dedicated System licensed for this Product may utilize or be capable of
utilizing up to two (2) microprocessors.

(p) Notwithstanding anything to the contrary contained in Section 1(b), a
Dedicated System licensed for this Product may utilize or be capable of
utilizing up to four (4) microprocessors.

                                DEDICATED SYSTEMS
                                -----------------

Customer's Dedicated Systems for SOFTWARE described in this Attachment 2 shall
be limited to Customer's current and future Dedicated Systems described below.
Each listed Dedicated System must have a unique model line name, model name, or
model number which Customer uses both internally (in Customer's books and
records) and externally (on the Dedicated System case and packaging). New models
may be added by agreement of the parties.

At Customer's option, for purposes of administrative convenience, Customer may
designate models by model line or series, (e.g., "Jaguar model line", "Jaguar
Pro series", "Jaguar Pro 750 model line", "Jaguar Pro 950 series", etc.)."
Dedicated Systems defined by model line or series shall include all present
models which include the designated model line or series name, (e.g., "Jaguar
Pro model line" includes Jaguar Pro, Jaguar Pro 950, Jaguar Pro S, etc.; "Jaguar
series" includes Jaguar, Jaguar Pro, Jaguar Pro 950, Jaguar S400, etc.; "Jaguar
Pro 950 series" includes Jaguar Pro 950, Jaguar Pro 955, etc.).

PRODUCT NUMBER KEY: : 1 = Microsoft(R) MS-DOS 6.22 for Dedicated Systems
(Kernel); 2 = Microsoft(R) MS-DOS 6.22 for Dedicated Systems (Full Utility); 3 =
Microsoft(R) MS-DOS 6.22 ROM for Dedicated Systems (Kernel); 4 = Microsoft(R)
MS-DOS 6.22 ROM for Dedicated Systems (Full Utility); 5 = Microsoft(R) MS-DOS
5.0 for Dedicated Systems (Kernel); 6 = Microsoft(R) MS-DOS 5.0 for Dedicated
Systems (Full Utility); 7 = Microsoft(R) MS-DOS 5.0 ROM for Dedicated Systems
(Kernel); 8 = Microsoft(R) MS-DOS 5.0 ROM for Dedicated Systems (Full Utility);
9 = Microsoft(R) MS-DOS 4.01 for Dedicated Systems (Kernel); 10 = Microsoft(R)
MS-DOS 4.01 for Dedicated Systems (Full Utility); 11 = Microsoft(R) MS-DOS 3.3
for Dedicated Systems (Kernel); 12 = Microsoft(R) MS-DOS 3.3 for Dedicated
Systems (Full Utility); 13 = Microsoft(R) MS-DOS 3.22 ROM for Dedicated

                                 Page 18 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------

<PAGE>

Systems (Kernel); 14 = Microsoft(R) MS-DOS 3.22 ROM for Dedicated Systems (Full
Utility); 15 = Microsoft(R) Windows 98(R) for Dedicated Systems; 16 =
Microsoft(R) Windows 95(R) for Dedicated Systems; 17 = Microsoft(R) Windows(R)
3.1x for Dedicated Systems; 18 = Microsoft(R) Windows(R) 3.1 ROM for Dedicated
Systems; 19 = Microsoft(R) Windows(R) for Workgroups 3.11 for Dedicated Systems;
20 = Microsoft(R) Windows NT(R) Workstation 4.0 for Dedicated Systems; 21 =
Microsoft(R) Windows NT(R) Server 4.0 for Dedicated Systems; 22 = Microsoft(R)
Windows NT(R) Workstation 3.5x for Dedicated Systems; 23 = Microsoft(R) Windows
NT(R) Server 3.5x for Dedicated Systems; 24 = Flash File System 2.0 for
Dedicated Systems; 25 = CD ROM Extensions 2.2x for Dedicated Systems; 26 = Pen
Extensions for Windows(R) 1.0 with Handwriting Recognition for Dedicated
Systems; 27 = Pen Services for Windows(R) 95 2.0 with Handwriting Recognition
for Dedicated Systems; 28 = Microsoft(R) Windows 98(R) Upgrade Software Copies
for Dedicated Systems; 29 = Microsoft(R) Windows 95(R) Upgrade Software Copies
for Dedicated Systems; 30 = Microsoft(R) Windows NT(R) Workstation 4.0 Upgrade
Software Copies for Dedicated Systems; 31 = Microsoft(R) Windows NT(R) Server
4.0 Upgrade Software Copies for Dedicated Systems; 32 = Mouse Driver Version
9.01 for Dedicated Systems; 33 = Microsoft(R) Network Client for MS-DOS Version
3.0 for Dedicated Systems; 34 = Pen Extensions for Windows(R) 1.0 without
Handwriting Recognition for Dedicated Systems; 35 = Pen Services for Windows(R)
95 2.0 without Handwriting Recognition for Dedicated Systems.

ROYALTY BASIS KEY: C = per copy; if Product box is blank, such Product is not
licensed for distribution with the listed Dedicated System.

<TABLE>

<CAPTION>

-----------------------------------------------------------------------------------------------------------------------------------
                                                                                            PRODUCT NUMBER
-----------------------------------------------------------------------------------------------------------------------------------
     MODEL NAME OR           SPECIFIC INDUSTRY
      MODEL NUMBER              APPLICATION                    1     2      3       4      5      6      7       8      9       10
----------------------    -----------------------
<S>                                                          <C>   <C>    <C>     <C>    <C>    <C>    <C>     <C>    <C>     <C>
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
-----------------------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------------------
                                                                                              PRODUCT NUMBER
-----------------------------------------------------------------------------------------------------------------------------------
     MODEL NAME OR           SPECIFIC INDUSTRY
      MODEL NUMBER              APPLICATION                   11     12     13     14      15     16     17      18     19      20
----------------------    -----------------------
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
-----------------------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------------------
                                                                                              PRODUCT NUMBER
-----------------------------------------------------------------------------------------------------------------------------------
     MODEL NAME OR           SPECIFIC INDUSTRY
      MODEL NUMBER              APPLICATION                   21     22     23      24     25     26     27      28     29      30
----------------------    -----------------------
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
-----------------------------------------------------------------------------------------------------------------------------------

-----------------------------------------------------------------------------------------------------------------------------------
                                                                                              PRODUCT NUMBER
-----------------------------------------------------------------------------------------------------------------------------------
     MODEL NAME OR           SPECIFIC INDUSTRY
      MODEL NUMBER              APPLICATION                   31     32     33      34     35     36     37      38     39     40
----------------------    -----------------------
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
                                                             ----   ----   ----    ----   ----   ----   ----    ----   ----    ----
-----------------------------------------------------------------------------------------------------------------------------------

</TABLE>

Attachment to the License Agreement with the Effective Date of ,        2000,
                                                                --------
between ANNASOFT SYSTEMS and View Systems, Inc.

                                 Page 19 of 19

Customer Initial                                    ANNASOFT Initial
                -------------                                       ------------<PAGE>

                                                                    Exhibit 10.3

                                SUPPORT AGREEMENT

                  AGREEMENT made as of the 4th day of April, 2000.

AMONG:

                  INTERNATIONAL BUSINESS MACHINES CORPORATION, a corporation
                  existing under the laws of the State of New York ("IBM")

                                      -and-

                  3040696 NOVA SCOTIA COMPANY, an unlimited company existing
                  under the laws of the Province of Nova Scotia ("Holdco")

                                     - and -

                  IBM ACQUISITION INC., a corporation existing under the laws of
                  Canada (the "Corporation")

                  WHEREAS pursuant to the terms of the offer by the Corporation
and IBM Acquisition II L.L.C. dated March 15, 2000, to purchase all of the Class
A Subordinate Voting Shares and all of the Class B Multiple Voting Shares of LGS
Group Inc., IBM and the Corporation agreed that IBM, Holdco and the Corporation
would execute and deliver a Support Agreement;

                  NOW THEREFORE, in consideration of the respective covenants
and agreements provided in this agreement and for other good and valuable
consideration (the receipt and sufficiency of which are hereby acknowledged),
the parties agree as follows:

                                   ARTICLE 1
                         DEFINITIONS AND INTERPRETATION

1.1      DEFINITIONS

In this agreement, unless something in the subject matter or content is
inconsistent therewith:

         "APPLICABLE LAWS" has the meaning set out in Section 2.6 hereof.

         "AUTOMATIC EXCHANGE RIGHT" has the meaning set out in Section 1.1 of
         the Exchange Trust Agreement.

         "BOARD OF DIRECTORS" means the board of directors of the Corporation.

<PAGE>
                                      -2-

         "BUSINESS DAY" means a day, other than a Saturday, a Sunday or a
         statutory holiday, when banks are generally open in each of Montreal,
         Quebec and Toronto, Ontario for the transaction of banking business.

         "EXCHANGE RIGHT" has the meaning set out in Section 1.1 of the Exchange
         Trust Agreement.

         "EXCHANGE TRUST AGREEMENT" means the exchange trust agreement made as
         of April 4, 2000 among IBM, Holdco, the Corporation and CIBC Mellon
         Trust Company.

         "EXCHANGEABLE SHARE PROVISIONS" means the rights, privileges,
         restrictions and conditions attaching to the Exchangeable Shares.

         "EXCHANGEABLE SHARES" means the Exchangeable Shares in the capital of
         the Corporation.

         "IBM BOARD OF DIRECTORS" means the board of directors of IBM.

         "IBM COMMON STOCK" means the shares of common stock of IBM, par value
         US $0.20 per share, having voting rights of one vote per share, and any
         other securities into which such shares may be changed or for which
         such shares may be exchanged (whether or not IBM shall be the issuer of
         such other securities) or any other consideration which may be received
         by the holders of such shares, pursuant to a recapitalization,
         reconstruction, reorganization or reclassification of, or amalgamation,
         merger, liquidation or similar transaction, affecting such shares.

         "IBM SUCCESSOR" has the meaning set out in Section 3.1 hereof.

         "LIQUIDATION CALL RIGHT" has the meaning set out in Section 5.2(1) of
         the Exchangeable Share Provisions.

         "OFFER" has the meaning set out in Section 2.8 hereof.

         "REDEMPTION CALL RIGHT" has the meaning set out in Section 7.2(1) of
         the Exchangeable Share Provisions.

         "RETRACTION CALL RIGHT" has the meaning set out in Section 6.2(1) of
         the Exchangeable Share Provisions.

         "SUBSIDIARY" of IBM means any corporation more than 50% of the
         outstanding stock of which, by vote or value, is owned, directly or
         indirectly, by IBM, by one or more other Subsidiaries of IBM or by IBM
         and one or more other Subsidiaries of IBM.

         "TRANSFER AGENT" has the meaning set out in Section 1.1 of the
         Exchangeable Share Provisions.

<PAGE>
                                      -3-

1.2      INTERPRETATION NOT AFFECTED BY HEADINGS, ETC.

The division of this agreement into articles and Sections and the insertion of
headings are for reference purposes only and shall not affect the interpretation
of this agreement. Unless otherwise indicated, any reference in this agreement
to an article or Section refers to the specified article or Section of this
agreement.

1.3      NUMBER, GENDER AND PERSONS

In this agreement, unless the context otherwise requires, words importing the
singular number include the plural and vice versa, words importing any gender
include all genders and words importing persons include individuals,
corporations, partnerships, companies, associations, trusts, unincorporated
organizations, governmental bodies and other legal or business entitles of any
kind.

1.4      DATE FOR ANY ACTION

If any date on which any action is required to be taken under this agreement is
not a Business Day, such action shall be required to be taken on the next
succeeding Business Day.

                                   ARTICLE 2
                    COVENANTS, REPRESENTATIONS AND WARRANTIES

2.1      COVENANTS OF IBM REGARDING EXCHANGEABLE SHARES

So long as any Exchangeable Shares are outstanding IBM will:

         (a)      take all necessary actions to ensure that (i) if any dividend
                  is declared on the IBM Common Stock, the Corporation will
                  declare, and will have sufficient money or other assets or
                  authorized securities available to enable the due declaration
                  and the due and punctual payment in accordance with applicable
                  law, of an equivalent dividend on the Exchangeable Shares; and
                  (ii) if any dividend is paid on the IBM Common Stock, the
                  Corporation will simultaneously pay an equivalent dividend on
                  the Exchangeable Shares;

         (b)      advise the Corporation of the declaration by IBM of any
                  dividend on the IBM Common Stock and take all such other
                  actions as are necessary, in cooperation with the Corporation,
                  to ensure that the respective record date and payment date for
                  a dividend on the Exchangeable Shares shall be the same as the
                  record date and payment date for the corresponding dividend on
                  the IBM Common Stock;

         (c)      take all such actions and do all such things as are necessary
                  or desirable to enable and permit the Corporation, in
                  accordance with applicable law, to pay and otherwise perform
                  its obligations with respect to the satisfaction of the
                  Liquidation Amount in respect of each issued and outstanding
                  Exchangeable Share upon the liquidation, dissolution or
                  winding up of the Corporation,

<PAGE>
                                      -4-

                  including without limitation all such actions and all such
                  things as are necessary or desirable to enable and permit the
                  Corporation to cause to be delivered shares of IBM Common
                  Stock to the holders of Exchangeable Shares in accordance with
                  the provisions of Article 5 of the Exchangeable Share
                  Provisions;

         (d)      take all such actions and do all such things as are necessary
                  or desirable to enable and permit the Corporation, in
                  accordance with applicable law, to pay and otherwise perform
                  its obligations with respect to the satisfaction of the
                  Retraction Price and the Redemption Price, including without
                  limitation all such actions and all such things as are
                  necessary or desirable to enable and permit the Corporation to
                  cause to be delivered shares of IBM Common Stock to the
                  holders of Exchangeable Shares, upon the retraction or
                  redemption of the Exchangeable Shares in accordance with the
                  provisions of Article 6 or Article 7 of the Exchangeable Share
                  Provisions as the case may be;

         (e)      take all such actions and do all such things as are necessary
                  or desirable to enable and permit Holdco, in accordance with
                  applicable law, to pay and otherwise perform its obligations
                  arising out of the exercise by it of the Liquidation Call
                  Right, the Retraction Call Right, the Redemption Call Right,
                  the Exchange Right or the Automatic Exchange Rights, including
                  without limitation all such actions and all such things as are
                  necessary or desirable to enable and permit Holdco to cause to
                  be delivered shares of IBM Common Stock to the holders of
                  Exchangeable Shares, upon the retraction or redemption of the
                  Exchangeable Shares in accordance with the provisions of
                  Article 6 or Article 7 of the Exchangeable Share Provisions as
                  the case may be;

         (f)      not exercise its vote as a shareholder to initiate the
                  voluntary liquidation, dissolution or winding-up of the
                  Corporation nor take any action or omit to take any action
                  that is designed to result in the liquidation, dissolution or
                  winding up of the Corporation; and

         (g)      as long as it is a "specified financial institution" (as such
                  term is defined in the INCOME TAX ACT (Canada)) or does not
                  deal at arm's length with such a person, take all such action
                  and do all such things as are reasonably necessary or
                  desirable to exercise (or, at IBM's election, to cause Holdco
                  to exercise), the Retraction Call Right, the Redemption Call
                  Right or the Liquidation Call Right if requested in writing to
                  do so by a holder of Exchangeable Shares.

2.2      AVAILABILITY OF FUNDS

IBM will cause the Corporation to have available to it from time to time
sufficient funds and other assets as are necessary to enable the Corporation to
satisfy its obligations (as they arise from time to time) to pay or otherwise
satisfy the applicable dividends, Liquidation Amount, Retraction Price or
Redemption Price, in each case for the benefit of Non-Affiliated Holders from
time to time of the Exchangeable Shares.

<PAGE>
                                      -5-

2.3      CERTAIN REPRESENTATIONS

IBM will at all times keep available for delivery hereunder, under the Exchange
Trust Agreement or under the Exchangeable Share Provisions, free from
pre-emptive and other rights, out of its authorized capital stock such number of
shares of IBM Common Stock (or other shares or securities into which the IBM
Common Stock may be reclassified or changed as contemplated by Section 2.7
hereof) (i) as is equal to the sum of (x) the number of Exchangeable Shares
issued and outstanding from time to time and (y) the number of Exchangeable
Shares issuable upon the exercise of all rights to acquire Exchangeable Shares
outstanding from time to time, and (ii) as are now and may hereafter be required
to enable and permit each of the Corporation, IBM and Holdco to meet its
obligations hereunder, under the Exchange Trust Agreement and under the
Exchangeable Share Provisions.

2.4      NOTIFICATION OF CERTAIN EVENTS

In order to assist IBM to comply with its obligations hereunder, the Corporation
will give IBM notice of each of the following events at the time set forth
below:

         (a)      in the event of any determination by the Board of Directors to
                  institute voluntary liquidation, dissolution or winding up
                  proceedings with respect to the Corporation or to effect any
                  other distribution of the assets of the Corporation among its
                  shareholders for the purpose of winding up its affairs, at
                  least 60 days prior to the proposed effective date of such
                  liquidation, dissolution, winding up or other distribution;

         (b)      immediately, upon the earlier of (i) receipt by the
                  Corporation of notice of, and (ii) the Corporation otherwise
                  becoming aware of, any threatened or instituted claim, suit,
                  petition or other proceedings with respect to the involuntary
                  liquidation, dissolution or winding up of the Corporation or
                  to effect any other distribution of the assets of the
                  Corporation among its shareholders for the purpose of winding
                  up its affairs;

         (c)      immediately, upon receipt by the Corporation of a Retraction
                  Request (as defined in the Exchangeable Share Provisions);

         (d)      at least 60 days prior to any Optional Redemption Date
                  determined by the Board of Directors in accordance with the
                  Exchangeable Share Provisions; and

         (e)      as soon as practicable upon the issuance by the Corporation of
                  any Exchangeable Shares or rights to acquire Exchangeable
                  Shares.

2.5      DELIVERY OF SHARES OF IBM COMMON STOCK

Upon notice of any event that requires the Corporation to cause to be delivered
shares of IBM Common Stock to any holder of Exchangeable Shares, IBM or Holdco
shall, in any manner deemed appropriate by it, provide such shares or cause such
shares to be provided to the

<PAGE>
                                      -6-

Corporation or Holdco, or as either may request, which shall forthwith deliver
or cause to be delivered the requisite shares of IBM Common Stock to or to the
order of the former holder of the surrendered Exchangeable Shares as the
Corporation shall direct. All such shares of IBM Common Stock shall be duly
issued as fully paid, non-assessable, free of pre-emptive rights and shall be
free and clear of any lien, claim, encumbrance, security interest or adverse
claim.

2.6      QUALIFICATION OF SHARES OF IBM COMMON STOCK

IBM covenants that if any shares of IBM Common Stock (or other shares or
securities into which IBM Common Stock may be reclassified or changed as
contemplated by Section 2.7 hereof) to be delivered hereunder, the Exchangeable
Share Provisions or the Exchange Right require registration or qualification
with or approval of or the filing of any document including any prospectus or
similar document or the taking of any proceeding with or the obtaining of any
order, ruling or consent from any governmental or regulatory authority under any
Canadian or United States federal, provincial or state law or regulation or
pursuant to the rules and regulations of any regulatory authority or the
fulfilment of any other legal requirement (collectively, the "Applicable Laws")
before such shares (or other shares or securities into which IBM Common Stock
may be reclassified or changed as contemplated by Section 2.7 hereof) may be
delivered by IBM to the initial holder thereof or in order that such shares may
be freely traded thereafter (other than any restrictions on transfer by reason
of a holder being a "control person" of IBM for purposes of Canadian federal or
provincial securities law or an "affiliate" of IBM), IBM will in good faith
expeditiously take all such actions and do all such things as are necessary to
cause such shares of IBM Common Stock (or other shares or securities into which
IBM Common Stock may be reclassified or changed as contemplated by Section 2.7
hereof) to be and remain duly registered, qualified or approved. IBM represents
and warrants that it has in good faith taken all actions and done all things
necessary under Applicable Laws as they exist on the date hereof to cause the
shares of IBM Common Stock (or other shares or securities into which IBM Common
Stock may be reclassified or changed as contemplated by Section 2.7 hereof) to
be delivered hereunder, including for greater certainty, pursuant to the Offer,
the Exchangeable Share Provisions or the Automatic Exchange Right or the
Exchange Right, to be freely tradable thereafter (other than restrictions on
transfer by reason of a holder being a "control person" of IBM for the purposes
of Canadian federal and provincial securities law or an "affiliate" of IBM). IBM
will in good faith expeditiously take all such actions and do all such things
necessary to cause all shares of IBM Common Stock (or other shares or securities
into which IBM Common Stock may be reclassified or changed as contemplated by
Section 2.7 hereof) to be delivered hereunder, including for greater certainty,
pursuant to the Offer, the Exchangeable Share Provisions or the Exchange Right,
to be listed, quoted or posted for trading on all United States stock exchanges
and quotation systems on which other outstanding shares of IBM Common Stock are
listed, quoted or posted for trading at such time.

2.7      ECONOMIC EQUIVALENCE

         (a)      Except with the prior approval of the Corporation and the
                  prior approval of the holders of the Exchangeable Shares given
                  in accordance with Section 9.2 of the Exchangeable Share
                  Provisions, in the event that IBM:

<PAGE>
                                      -7-

                  (i)      issues or distributes shares of IBM Common Stock (or
                           securities exchangeable for or convertible into or
                           carrying rights to acquire shares of IBM Common
                           Stock) to the holders of all or substantially all of
                           the then outstanding IBM Common Stock by way of stock
                           dividend or other distribution, other than an issue
                           of shares of IBM Common Stock (or securities
                           exchangeable for or convertible into or carrying
                           rights to acquire shares of IBM Common Stock) to
                           holders of shares of IBM Common Stock who exercise an
                           option to receive dividends in IBM Common Stock (or
                           securities exchangeable for or convertible into or
                           carrying rights to acquire shares of IBM Common
                           Stock) in lieu of receiving cash dividends;

                  (ii)     issues or distributes rights, options or warrants to
                           the holders of all or substantially all of the then
                           outstanding shares of IBM Common Stock entitling them
                           to subscribe for or to purchase shares of IBM Common
                           Stock (or securities exchangeable for or convertible
                           into or carrying rights to acquire shares of IBM
                           Common Stock); or

                  (iii)    issues or distributes to the holders of all or
                           substantially all of the then outstanding shares of
                           IBM Common Stock (i) shares or securities of IBM of
                           any class other than IBM Common Stock (other than
                           shares convertible into or exchangeable for or
                           carrying rights to acquire shares of IBM Common
                           Stock), (ii) rights, options or warrants other than
                           those referred to in Section 2.7(a)(ii) above, (iii)
                           evidences of indebtedness of IBM or (iv) assets of
                           IBM;

                  then IBM will take all necessary actions to ensure that the
                  Corporation shall issue or distribute the economic equivalent
                  (on a per share basis) of such rights, options, securities,
                  shares, evidences of indebtedness or other assets
                  simultaneously to holders of the Exchangeable Shares.

        (b)       Except with the prior approval of the Corporation and the
                  prior approval of the holders of the Exchangeable Shares
                  given in accordance with Section 9.2 of the Exchangeable
                  Share Provisions, in the event that IBM:

                  (i)      subdivides, redivides or changes the then
                           outstanding shares of IBM Common Stock into a
                           greater number of shares of IBM Common Stock;

                  (ii)     reduces, combines or consolidates or changes the
                           then outstanding shares of IBM Common Stock into a
                           lesser number of shares of IBM Common Stock; or

                  (iii)    reclassifies or otherwise changes the shares of
                           IBM Common Stock or effects an amalgamation,
                           merger, reorganization or other transaction
                           affecting the shares of IBM Common Stock;

<PAGE>
                                      -8-

                  then IBM will take all necessary actions to ensure that the
                  same or an economically equivalent change is made to, or in
                  the rights of the holders of, the Exchangeable Shares.

         (c)      IBM will ensure that prompt notice of any event referred to in
                  Section 2.7(a) or 2.7(b) above, is given by IBM to the
                  Corporation.

         (d)      The Board of Directors shall determine, in good faith and in
                  its sole discretion (with the assistance of such reputable and
                  qualified independent financial advisors and/or other experts
                  as the Board of Directors may require), economic equivalence
                  for the purposes of any event referred to in Section 2.7(a) or
                  2.7(b) and each such determination shall be conclusive and
                  binding on IBM. In making each such determination, the
                  following factors shall, without excluding other factors
                  determined by the Board of Directors to be relevant, be
                  considered by the Board of Directors:

                  (i)      in the case of any stock dividend or other
                           distribution payable in shares of IBM Common Stock,
                           the number of such shares issued in proportion to the
                           number of shares of IBM Common Stock previously
                           outstanding;

                  (ii)     in the case of the issuance or distribution of any
                           rights, options or warrants to subscribe for or
                           purchase shares of IBM Common Stock (or securities
                           exchangeable for or convertible into or carrying
                           rights to acquire shares of IBM Common Stock), the
                           relationship between the exercise price of each such
                           right, option or warrant and the current market value
                           (as determined by the Board of Directors in the
                           manner above contemplated) of a share of IBM Common
                           Stock;

                  (iii)    in the case of the issuance or distribution of any
                           other form of property (including without limitation
                           any shares or securities of IBM of any class other
                           than IBM Common Stock, any rights, options or
                           warrants other than those referred to in Section
                           2.7(d)(ii) above, any evidences of indebtedness of
                           IBM or any assets of IBM), the relationship between
                           the fair market value (as determined by the Board of
                           Directors in the manner above contemplated) of such
                           property to be issued or distributed with respect to
                           each outstanding share of IBM Common Stock and the
                           current market value (as determined by the Board of
                           Directors in the manner above contemplated) of a
                           share of IBM Common Stock;

                  (iv)     in the case of any subdivision, redivision or change
                           of the then outstanding shares of IBM Common Stock
                           into a greater number of shares of IBM Common Stock
                           or the reduction, combination or consolidation or
                           change of the then outstanding shares of IBM Common
                           Stock into a lesser number of shares of IBM Common
                           Stock or any amalgamation, merger, reorganization or
                           other transaction affecting IBM Common Stock, the

<PAGE>
                                      -9-

                           effect thereof upon the then outstanding shares of
                           IBM Common Stock; and

                  (v)      in all such cases, the general taxation consequences
                           in Canada of the relevant event to holders of
                           Exchangeable Shares in Canada to the extent that such
                           consequences may differ from the taxation
                           consequences to holders of shares of IBM Common Stock
                           as a result of differences between taxation laws of
                           Canada and those of the United States (except for any
                           differing consequences arising as a result of
                           differing marginal taxation rates and without regard
                           to the individual circumstances of holders of
                           Exchangeable Shares).

                  For purposes of the foregoing determinations, the current
                  market value of any security listed and traded or quoted on a
                  securities exchange shall be the weighted average of the daily
                  trading prices of such security during a period of not less
                  than five consecutive trading days ending not more than five
                  trading days before the date of determination on the principal
                  securities exchange on which such securities are listed and
                  traded or quoted; provided, however, that if in the opinion of
                  the Board of Directors the public distribution or trading
                  activity of such securities during such period does not create
                  a market that reflects the fair market value of such
                  securities, then the current market value thereof shall be
                  determined by the Board of Directors, in good faith and in its
                  sole discretion (with the assistance of such reputable and
                  qualified independent financial advisors and/or other experts
                  as the board may require), and provided further that any such
                  determination by the Board of Directors shall be conclusive
                  and binding on IBM.

2.8      TENDER OFFERS, ETC.

In the event that a tender offer, share exchange offer, issuer bid, take-over
bid or similar transaction with respect to IBM Common Stock (each, an "Offer")
is proposed by IBM or is proposed to IBM or its shareholders and is recommended
by the Board of Directors of IBM, or is otherwise effected or to be effected
with the consent or approval of the Board of Directors of IBM, IBM will use
reasonable efforts (to the extent, in the case of an Offer by a third party,
within its control) expeditiously and in good faith to take all such actions and
do all such things as are necessary or desirable to enable and permit holders of
Exchangeable Shares to participate in such Offer to the same extent and on an
economically equivalent basis as the holders of shares of IBM Common Stock,
without discrimination. IBM may discharge this obligation by ensuring that
holders of Exchangeable Shares may participate in all such Offers by means of
retraction of Exchangeable Shares as against the Corporation (subject to
Holdco's Retraction Call Right) which shall be effective only upon, and shall be
conditional upon, the closing of the Offer and only to the extent necessary to
tender or deposit to the Offer.

2.9      OWNERSHIP OF OUTSTANDING SHARES

Without the prior approval of the Corporation and the prior approval of the
Non-Affiliated Holders given in accordance with Section 9.2 of the Exchangeable
Share Provisions, IBM

<PAGE>
                                      -10-

covenants and agrees that, as long as any outstanding Exchangeable Shares are
owned by any person or entity other than IBM, Holdco or any of their
Subsidiaries, IBM will be and remain the direct or indirect beneficial owner of
at least 50.1% of all issued and outstanding securities of the Corporation
carrying or otherwise entitled to voting rights in any circumstances, other than
the Exchangeable Shares.

2.10     IBM NOT TO VOTE EXCHANGEABLE SHARES

IBM and Holdco will appoint and cause to be appointed proxyholders with respect
to all Exchangeable Shares held by IBM or Holdco and their Subsidiaries for the
sole purpose of attending each meeting of holders of Exchangeable Shares in
order to be counted as part of the quorum for each such meeting. IBM and Holdco
further covenant and agree that they will not, and will cause their Subsidiaries
not to, exercise any voting rights that may be exercisable by holders of
Exchangeable Shares from time to time pursuant to the provisions of the CANADA
BUSINESS CORPORATIONS ACT (or any successor or other corporate statute by which
the Corporation may in the future be governed) with respect to any Exchangeable
Shares held by it or by its direct or indirect Subsidiaries in respect of any
matter considered at any meeting of holders of Exchangeable Shares.

2.11     DUE PERFORMANCE

On and after the Effective Date of the Offer, IBM shall duly and timely perform
all of its obligations provided for in the Offer including any obligations that
may arise upon the exercise of rights by any holder of Exchangeable Shares, or
IBM under the Exchangeable Share Provisions. IBM shall be responsible for the
due performance of all of Holdco's obligations hereunder and under the Offer
including the Exchangeable Share Provisions, except that in respect of the
rights of Holdco under the Liquidation Call Right, the Redemption Call Right and
the Retraction Call Right, IBM's obligation shall be limited to acting to ensure
that Holdco will exercise its rights under the Liquidation Call Right, the
Redemption Call Right and the Retraction Call Right only in circumstances where
Holdco is able to duly and timely perform in accordance with applicable law its
obligations with respect to the Liquidation Call Right, the Redemption Call
Right and the Retraction Call Right.

                                   ARTICLE 3
                                 IBM SUCCESSORS

3.1      CERTAIN REQUIREMENTS IN RESPECT OF COMBINATION, ETC.

If IBM enters into any transaction (whether by way of reconstruction,
reorganization, consolidation, merger, transfer, sale, lease or otherwise)
whereby all or substantially all of its undertaking, property and assets would
become the property of any other person or, in the case of a merger, of the
continuing corporation resulting therefrom, then IBM will take all necessary
actions to ensure that:

         (a)      such other person or continuing corporation (the "IBM
                  Successor"), by operation of law, becomes, without more, bound
                  by the terms and provisions of this

<PAGE>
                                      -11-

                  agreement or, if not so bound, executes, prior to or
                  contemporaneously with the consummation of such transaction an
                  agreement supplemental hereto and such other instruments (if
                  any) as are satisfactory to the Corporation, acting
                  reasonably, and in the opinion of legal counsel to the
                  Corporation, are reasonably necessary or advisable to evidence
                  the assumption by the IBM Successor of liability for all money
                  payable and property deliverable hereunder and the covenant of
                  such IBM Successor to pay and deliver or cause to be delivered
                  the same and its agreement to observe and perform all the
                  covenants and obligations of IBM under this agreement; and

         (b)      such transaction shall be upon such terms as to substantially
                  preserve and not to impair in any material respect any of the
                  rights, duties, powers and authorities of the Corporation or
                  of the Non-Affiliated Holders hereunder.

3.2      VESTING OF POWERS IN SUCCESSOR

Whenever the covenants of Section 3.1 hereof have been duly observed and
performed, if required by Section 3.1 hereof, the IBM Successor, Holdco and the
Corporation shall execute and deliver the amended agreement as set forth in
Article 4 hereof and thereupon the IBM Successor shall possess and from time to
time may exercise each and every right and power of IBM under this agreement in
the name of IBM or otherwise and any act or proceeding by any provision of this
agreement required to be done or performed by the IBM Board of Directors or any
officers of IBM may be done and performed with like force and effect by the
directors or officers of such IBM Successor.

3.3      WHOLLY-OWNED SUBSIDIARIES

Nothing herein shall be construed as preventing the amalgamation or merger of
any Subsidiary of IBM with or into IBM or the winding up, liquidation or
dissolution of any Subsidiary of IBM. In addition, nothing herein shall be
construed as preventing the amalgamation or merger of LGS Group Inc. and/or IBM
Canada Limited with, and or into the Corporation and/or one or more other
corporations, or the winding up, liquidation or dissolution of LGS Group Inc.

                                   ARTICLE 4
                                     GENERAL

4.1      TERM

This Agreement shall come into force and be effective as of the date hereof and
shall terminate and be of no further force and effect at such time as no
Exchangeable Shares (or securities or rights convertible into or exchangeable
for or carrying rights to acquire Exchangeable Shares) are held by any person or
entity other than IBM and any of its Affiliates.

<PAGE>
                                      -12-

4.2      CHANGES IN CAPITAL OF IBM AND THE CORPORATION

At all times after the occurrence of any event contemplated pursuant to sections
2.7 and 2.8 hereof or otherwise, as a result of which either IBM Common Stock or
the Exchangeable Shares or both are in any way changed, this Agreement shall
forthwith be amended and modified as necessary in order that it shall apply with
full force and effect, MUTATIS MUTANDIS, to all new securities into which IBM
Common Stock or the Exchangeable Shares or both are so changed and the parties
hereto shall execute and deliver an agreement in writing giving effect to and
evidencing such necessary amendments and modifications.

4.3      SEVERABILITY

If any provision of this Agreement is held to be invalid, illegal or
unenforceable, the validity, legality or enforceability of the remainder of this
Agreement shall not in any way be affected or impaired thereby and this
Agreement shall be carried out as nearly as possible in accordance with its
original terms and conditions.

4.4      AMENDMENTS, MODIFICATIONS

This Agreement may not be amended or modified except by an agreement in writing
executed by IBM, Holdco and the Corporation and approved by the holders of the
Exchangeable Shares in accordance with section 9.2 of the Share Provisions.

4.5      MINISTERIAL AMENDMENTS

Notwithstanding the provisions of section 4.4, the parties to this Agreement may
in writing at any time and from time to time, without the approval of the
holders of the Exchangeable Shares, amend or modify this Agreement for the
purposes of:

         (a)      adding to the covenants of any or all parties provided that
                  each of IBM, Holdco and the Corporation shall be of the good
                  faith opinion that such additions will not be prejudicial to
                  the rights or interests of the holders of the Exchangeable
                  Shares;

         (b)      making such amendments or modifications not inconsistent with
                  this Agreement as may be necessary or desirable with respect
                  to matters or questions which, in the good faith opinion of
                  each of IBM, Holdco and the Corporation, it may be expedient
                  to make, provided that each shall be of the good faith opinion
                  that such amendments or modifications will not be prejudicial
                  to the rights or interests of the holders of the Exchangeable
                  Shares; or

         (c)      making such changes or corrections which are required for the
                  purpose of curing or correcting any ambiguity or defect or
                  inconsistent provision or clerical omission or mistake or
                  manifest error, provided that each of IBM, Holdco and the
                  Corporation shall be of the good faith opinion that such
                  changes or corrections will not be prejudicial to the rights
                  or interests of the holders of the Exchangeable Shares.

<PAGE>
                                      -13-

4.6      MEETING TO CONSIDER AMENDMENTS

The Corporation, at the request of IBM, shall call a meeting or meetings of the
holders of the Exchangeable Shares for the purpose of considering any proposed
amendment or modification requiring approval pursuant to section 4.4 hereof. Any
such meeting or meetings shall be called and held in accordance with the by-laws
of the Corporation, the Share Provisions and all applicable laws.

4.8      ENUREMENT

This Agreement shall be binding upon and enure to the benefit of the parties
hereto and their respective successors and permitted assigns and to the benefit
of the Non-Affiliated Holders.

4.9      NOTICES TO PARTIES

All notices and other communications between the parties hereunder shall be in
writing and shall be deemed to have been given if delivered personally or by
confirmed telecopy to the parties at the following addresses (or at such other
address for such party as shall be specified in like notice):

         (a)      if to IBM at:

                           New Orchard Road
                           Armonk, NY
                           10504

                           Attention:

         (b)      if to Holdco at:

                           3600 Steeles Avenue East
                           Markham, Ontario
                           L3R 9Z7

                           Attention:  President and Secretary

         (c)      if to the Corporation at:

                           3600 Steeles Avenue East
                           Markham, Ontario
                           L3R 9Z7

                           Attention:  President and Secretary

<PAGE>
                                      -14-

Any notice or other communication given personally shall be deemed to have been
given and received upon delivery thereof and if given by telecopy shall be
deemed to have been given and received on the next Business Day after the date
of receipt thereof unless such day is not a Business Day in which case it shall
be deemed to have been given and received upon the immediately following
Business Day.

4.10     COUNTERPARTS

This Agreement may be executed in counterparts, each of which shall be deemed an
original, but all of which taken together shall constitute one and the same
instrument.

4.11     JURISDICTION

This Agreement shall be construed and enforced in accordance with the laws of
the Province of Ontario and the laws of Canada applicable therein.

4.12     ATTORNMENT

IBM agrees that any action or proceeding arising out of or relating to this
Agreement may be instituted in the courts of Ontario, waives any objection which
it may have now or hereafter to the venue of any such action or proceeding,
irrevocably submits to the jurisdiction of the said courts in any such action or
proceeding, agrees to be bound by any final and unappealable judgment of the
said courts and hereby appoints the Corporation at its registered office in the
Province of Ontario as its attorney for service of process.

<PAGE>
                                      -15-

                  IN WITNESS WHEREOF, the parties hereto have caused this
Agreement to be duly executed as of the date first above written.

INTERNATIONAL BUSINESS                  IBM ACQUISITION INC.
MACHINES CORPORATION

By: /s/ Lee A. Dayton                  By:  /s/ Belinda C. Tang
   --------------------------              --------------------------
   Name: Lee A. Dayton                     Name: Belinda C. Tang
   Title: Vice President of                Title: Secretary
          Corporate Development
          and Real Estate

                                        3040696 NOVA SCOTIA COMPANY

                                        By: /s/ Arthur B. James
                                           --------------------------
                                           Name: Arthur B. James
                                           Title: President and Secretary

<PAGE>

                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
                                                                            PAGE
<S>                                                                          <C>
ARTICLE 1
         DEFINITIONS AND INTERPRETATION........................................1
         1.1      Definitions..................................................1
         1.2      Interpretation Not Affected by Headings, etc.................2
         1.3      Number, Gender and Persons...................................3
         1.4      Date for Any Action..........................................3

ARTICLE 2
         COVENANTS, REPRESENTATIONS AND WARRANTIES.............................3
         2.1      Covenants of IBM Regarding Exchangeable Shares...............3
         2.2      Segregation of Funds.........................................4
         2.3      Certain Representations......................................4
         2.4      Notification of Certain Events...............................5
         2.5      Delivery of Shares of IBM Common Stock.......................5
         2.6      Qualification of Shares of IBM Common Stock..................6
         2.7      Economic Equivalence.........................................6
         2.8      Tender Offers, etc...........................................9
         2.9      Ownership of Outstanding Shares..............................9
         2.10     IBM Not to Vote Exchangeable Shares.........................10
         2.11     Due Performance.............................................10

ARTICLE 3
         IBM SUCCESSORS.......................................................10
         3.1      Certain Requirements in Respect of Combination, etc.........10
         3.2      Vesting of Powers in Successor..............................11
         3.3      Wholly-Owned Subsidiaries...................................11

ARTICLE 4
         GENERAL..............................................................11
         4.1      Term........................................................11
         4.2      Changes in Capital of IBM and the Corporation...............11
         4.3      Severability................................................12
         4.4      Amendments, Modifications...................................12
         4.5      Ministerial Amendments......................................12
         4.6      Meeting to Consider Amendments..............................12
         4.7      Amendments Only in Writing..................................13
         4.8      Enurement...................................................13
         4.9      Notices to Parties..........................................13
         4.10     Counterparts................................................13
         4.11     Jurisdiction................................................13
         4.12     Attornment..................................................14
</TABLE>

                                      -i-

<PAGE>

                  INTERNATIONAL BUSINESS MACHINES CORPORATION, a
                  corporation existing under the laws of the State of
                  New York ("IBM")

                                - and -

                  3040696 NOVA SCOTIA COMPANY, an unlimited company
                  existing under the laws of the Province of Nova
                  Scotia ("Holdco")

                                - and -

                  IBM ACQUISITION INC., a corporation existing under
                  the laws of Canada (the "Corporation")

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                           SUPPORT AGREEMENT

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