Document:

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                                                                     EXHIBIT 4.5

THESE SECURITIES AND THE SECURITIES ISSUABLE UPON THEIR EXERCISE HAVE NOT BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933 AND MAY NOT BE TRANSFERRED UNLESS
COVERED BY AN EFFECTIVE REGISTRATION STATEMENT UNDER SAID ACT, OR AN OPINION OF
COUNSEL SATISFACTORY TO THE ISSUER TO THE EFFECT THAT ANY SUCH TRANSFER IS
EXEMPT FROM SUCH REGISTRATION.

                              PCSUPPORT.COM, INC.

                                 COMMON STOCK
                               PURCHASE WARRANT

     1.   Issuance.  For value received, the receipt of which is hereby
          --------
acknowledged by PCSupport.com, Inc., a Nevada corporation (the "Company"),
______________, or registered assigns (the "Holder"), is hereby granted the
right to purchase, at any time until March 10, 2002 (the "Expiration Date"),
_______________ fully paid and nonassessable shares of the Company's common
stock, par value $.001 (the "Common Stock"), at an exercise price of (a) $1.25
per share for the period from the date hereof until the day before the one year
anniversary from the date hereof and (b) $1.75 per share for the period
beginning on the one year anniversary from the date hereof and ending on the
Expiration Date (in either case, the "Exercise Price"), subject to adjustments
as set forth in Section 6 hereof.

     2.   Exercise of Warrants.
          --------------------

          2.1  Payment of Exercise Price; Cashless Exercise.  Beginning on the
               --------------------------------------------
ninety-first day from the date hereof, this Warrant is exercisable in whole or
in part at the Exercise Price per share of Common Stock payable hereunder,
payable in cash or by certified or official bank check.  The Holder may also
elect a "cashless" exercise, in which

               X =  (M - P) * N
                    -----------
                        M

          X is the number of shares of Common Stock to be received by the Holder
upon the "cashless" exercise;

          M is the fair market value of a share of Common Stock on the date of
exercise.  If the stock is regularly quoted on a recognized securities market,
its fair market value shall be the closing price of the Common Stock on the date
of exercise; however, if no closing price is available, then the average of the
high bid and low asked price on that day will be used.  In the absence of an
established market, the fair market value shall be determined in good faith by
the Company's Board of Director;

          P is the Exercise Price; and

          N is the number of shares submitted for cashless exercise, with the
maximum number being the shares subject to this Warrant.

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          2.2  Procedure for Exercise.  Upon surrender of this Warrant with the
               ----------------------
annexed Notice of Exercise Form duly executed, together with payment of the
Exercise Price for the shares of Common Stock purchased, the Holder shall be
entitled to receive a certificate or certificates for the shares of Common Stock
so purchased.

     3.   Reservation of Shares.  The Company hereby agrees that at all times
          ---------------------
during the term of this Warrant there shall be reserved for issuance upon
exercise of this Warrant such number of shares of its Common Stock as shall be
required for issuance upon exercise of this Warrant (the "Warrant Shares").

     4.   Mutilation or Loss of Warrant.  Upon receipt by the Company of
          -----------------------------
evidence satisfactory to it of the loss, theft, destruction or mutilation of
this Warrant, and (in the case of loss, theft or destruction) receipt of
reasonably satisfactory indemnification, and (in the case of mutilation) upon
surrender and cancellation of this Warrant, the Company will execute and deliver
a new Warrant of like tenor and date and any such lost, stolen, destroyed or
mutilated Warrant shall thereupon become void.

     5.   No Rights as Shareholder.  The Holder shall not, by virtue hereof, be
          ------------------------
entitled to any rights of a shareholder of the Company, either at law or in
equity, and the rights of the Holder are limited to those expressed in this
Warrant and are not enforceable against the Company except to the extent set
forth herein.

     6.   Effect of Certain Transactions
          ------------------------------

          6.1  Adjustments for Stock Splits, Stock Dividends Etc.  If the number
               -------------------------------------------------
of outstanding shares of Common Stock of the Company are increased or decreased
by a stock split, reverse stock split, stock dividend, stock combination,
recapitalization or the like, the Exercise Price and the number of shares
purchasable pursuant to this Warrant shall be adjusted proportionately so that
the ratio of (i) the aggregate number of shares purchasable by exercise of this
Warrant to (ii) the total number of shares outstanding immediately following
such stock split, reverse stock split, stock dividend, stock combination,
recapitalization or the like shall remain unchanged, and the aggregate purchase
price of shares issuable pursuant to this Warrant shall remain unchanged.

          6.2  [Intentionally omitted.]

          6.3  Adjustments for Reorganization, Mergers, Consolidations or Sales
               ----------------------------------------------------------------
of Assets.  If at any time there is a capital reorganization of the Common Stock
---------
(other than a recapitalization, combination, or the like provided for elsewhere
in this Section 6) or merger or consolidation of the Company with another
corporation or the sale of all or substantially all of the Company's properties
and assets to any other person, then, as a part of such reorganization, merger,
consolidation or sale, provision shall be made so that the Holder shall
thereafter be entitled to receive upon exercise of this Warrant (and only to the
extent this Warrant is exercised), the number of shares of stock or other
securities or property of the Company, or of the successor corporation resulting
from such merger or consolidation or sale, to which a holder of Common Stock, or
other securities, deliverable upon the exercise of this Warrant would otherwise
have been entitled on such capital reorganization, merger, consolidation or
sale.  In any such case, appropriate adjustments shall be made in the
application of the provisions of this Section 6

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(including adjustment of the Exercise Price then in effect and number of Warrant
Shares purchasable upon exercise of this Warrant) which shall be applicable
after such events.

     7.   Transfer to Comply with the Securities Act.  This Warrant has not been
          ------------------------------------------
registered under the Securities Act of 1933, as amended, (the "Act") and has
been issued to the Holder for investment and not with a view to the distribution
of either the Warrant or the Warrant Shares.  Neither this Warrant nor any of
the Warrant Shares or any other security issued or upon exercise of this Warrant
may be sold, transferred, pledged or hypothecated in the absence of an effective
registration statement under the Act relating to such security or an opinion of
counsel satisfactory to the Company that registration is not required under the
Act.  Each certificate for the Warrant, the Warrant Shares and any other
security issued or issuable upon exercise of this Warrant shall contain a legend
in form and substance satisfactory to counsel for the Company, setting forth the
restrictions on transfer contained in this Section.

     8.   Registration Rights.  Pursuant to the Term Sheet entered into by the
          -------------------
Company and Mike Lee and Associates dated on or about February 24, 2000, the
Company agrees to promptly prepare and file the appropriate registration
statement with the Securities and Exchange Commission covering the Warrant
Shares and to keep such registration current for a period of two years from the
date hereof.

     9.   Notices.  Any notice or other communication required or permitted
          -------
hereunder shall be in writing and shall be delivered personally or sent by
certified, registered or express mail, postage pre-paid.  Any such notice shall
be deemed given when so delivered personally, or if mailed, two days after the
date of deposit in the United States mails, as follows:

          If to the Company, to:

               PCSupport.com, Inc.
               Suite 280, 4400 Dominion Street
               Burnaby, British Columbia, Canada
               Attention:  David W. Rowat, Vice President,
               Finance and Business Development

          With a copy to:

               Troy & Gould Professional Corporation
               1801 Century Park East, 16th Floor
               Los Angeles, CA 90067
               Attention:  Sanford J. Hillsberg, Esq.

          If to the Holder, to:

               [Insert address.]

Any party may designate another address or person for receipt of notices
hereunder by notice given to the other parties in accordance with this Section.

     10.  Supplements and Amendments; Whole Agreement.  This Warrant may be
          -------------------------------------------
amended or supplemented only by an instrument in writing signed by the parties
hereto.  This

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Warrant contains the full understanding of the parties hereto with respect to
the subject matter hereof, and there are no representations, warranties,
agreements or understandings other than expressly contained herein.

     11.  Governing Law.  This Warrant shall be deemed to be a contract made
          -------------
under the laws of the State of Nevada and for all purposes shall be governed by
and construed in accordance with the laws of such State applicable to contracts
to be made and performed entirely within such State.

     12.  Counterparts.  This Warrant may be executed in any number of
          ------------
counterparts and each of such counterparts shall for all purposes be deemed to
be an original, and all such counterparts shall together constitute but one and
the same instrument.

     13.  Descriptive Headings.  Descriptive headings of the several Sections of
          --------------------
this Warrant are inserted for convenience only and shall not control or affect
the meaning or construction of any of the provisions hereof.

     14.  Assignability.  This Warrant or any part thereof may be hereafter
          -------------
assigned by the Holder to any accredited investor executing documents reasonably
required by the Company.  Any such assignment shall be binding on the Company
and shall inure to the benefit of any such assignee.

                           [Signature page follows.]

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     IN WITNESS WHEREOF, the parties hereto have executed this Warrant as of
March 8, 2000.

                              PCSUPPORT.COM, INC.

                              By:______________________________
                              Name:
                              Title:

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                         NOTICE OF EXERCISE OF WARRANT

     The undersigned hereby irrevocably elects to exercise the right,
represented by the Warrant dated as of _______________________________ to
purchase _____________ shares of the Common Stock of PCSupport.com, Inc., and
tenders herewith payment in accordance with Section 2 of the Common Stock
Purchase Warrant.

     Please deliver the stock certificate to:
     ______________________________________
     ______________________________________
     ______________________________________

Dated:_____________________

By:________________________

CASH: $_____________________

                                       6<PAGE>

                                                                    EXHIBIT 10.1

                              PCSUPPORT.COM INC.

                   DIRECTORS, OFFICERS AND SENIOR MANAGEMENT
                               STOCK OPTION PLAN

1.   ESTABLISHMENT AND PURPOSE

     There is hereby established the PCsupport.com Inc. Directors, Officers and
Senior Management Stock Option Plan (the "Directors and Senior Management Plan"
or the "Plan"). The purpose of the Directors and Senior Management Plan is to
provide a means whereby PCsupport.com Inc., incorporated under the laws of the
state of Nevada (the "Company"), may, through the grant of options to purchase
common shares of the Company ("Shares") to directors, officers, consultants and
senior full-time and part-time employees of the Company and to companies
providing management services to the Company, attract and retain persons of
ability as directors, officers, consultants, senior full-time and part-time
employees and management services companies, and motivate such persons to exert
their best efforts on behalf of the Company and any subsidiary of the Company.
Persons shall be deemed to be "consultants" if they are under contract to
perform services for the Company, but are not employees of the Company. Persons
shall be deemed to be "part-time" employees of the Company if they are hired to
work on a regular basis, averaging less than 40 hours per week for operational
staff or less than 37.5 hours per week for clerical staff; or are hired for a
temporary assignment or for a specific project.

2.   NUMBER OF SHARES AVAILABLE UNDER THE PLAN

     The Company is hereby authorized to grant share purchase options
("Options") from time to time to directors, officers, consultants and full-time
and part-time employees of the Company or of any Subsidiary thereof to purchase
Shares and such shares are hereby conditionally allotted and shall be reserved
for issue upon exercise of Options, subject to adjustment as provided for in
paragraphs 4(h) and 4(i) and subject further to the limitations as to number and
other provisions herein set forth. If any Option shall terminate, expire or,
with the consent of the optionee, be cancelled as to any shares, a new Option
may thereafter be granted covering such Shares. The number of Shares available
for grant of Options under the Plan, subject to Options and reserved for
issuance pursuant to the Plan or subject to options or reserved for issuance
pursuant to any other employee share purchase or option plan of the Company, or
any proposed share compensation arrangements shall not at any time result in:

     a)   the number of Shares reserved for issuance pursuant to stock options
          granted to insiders exceeding 15% of the outstanding issue;

     b)   the issuance to insiders, within a one-year period, of a number of
          shares exceeding 15% of the outstanding issue; or
<PAGE>

                                      -2-

     c)   the issuance to any individual, within a one-year period, of a number
          of shares exceeding 5% of the outstanding issue.

For the purposes of paragraphs 2(b) and 2(c), "outstanding issue" is determined
on the basis of the total number of Shares in the Company that are outstanding
immediately prior to the share issuance in question, excluding shares issued
pursuant to share compensation arrangements over the preceding one-year period.

For the purposes of paragraphs 2(a), 2(b) and 2(c), an entitlement granted prior
to the grantee becoming an insider will be excluded in determining the number of
shares issuable to insiders.

3.   ADMINISTRATION

     The Directors and Senior Management Plan shall be administered under the
supervision of the Board of Directors of the Company or by a duly appointed
executive committee of the Board of Directors (both of which are referred to
herein as the "Board").

     Subject to the provisions of the Directors and Senior Management Plan, the
Board shall have the power to (a) determine and designate from time to time
those directors, officers, consultants and senior full-time and part-time
employees of the Company or of any Subsidiary to whom Options are to be granted
and the number of Shares to be optioned to each of such director, officer,
consultant and senior full-time and part-time employee; and (b) determine the
time or times when, and the manner in which, each Option shall be exercisable
and the duration of the exercise period.

     An individual who has been granted an Option may, if he is otherwise
eligible, be granted an additional option or options under the Directors and
Senior Management Plan or any other option or purchase plans of the Company if
the Board shall so determine.

     The Board may interpret the Directors and Senior Management Plan,
prescribe, amend and rescind any rules and regulations necessary or appropriate
for the administration of the Directors and Senior Management Plan, and make
such other determinations and take such other action as it deems necessary or
advisable. Without limiting the generality of the foregoing sentence, the Board
may, in its discretion, treat all or any portion of any period during which an
optionee is on an approved leave of absence from the Company or a Subsidiary as
a period of employment or directorship of such optionee by the Company or such
Subsidiary, as the case may be, for the purpose of accrual of his rights under
his Option. Any interpretation, determination or other action made or taken by
the Board shall be final, binding and conclusive.

4.   TERMS AND CONDITIONS

     Each Option shall be evidenced by an agreement (a "Stock Option
Agreement"), in form approved by the Board, which shall be subject to the
following express terms and conditions and to such other terms and conditions as
the Board may deem appropriate.
<PAGE>

                                      -3-

     a)   Option Period. Each Option Agreement shall specify the period for
          which the Option granted thereunder is exercisable (which in no event
          shall exceed five years from the date of grant) and shall provide that
          the Option shall expire at the end of such period.

     b)   Option Price. The option price per Share shall be determined by the
          Board at the time any Option is granted, provided:

          i)   if the Shares are listed for trading on a public stock exchange,
               the minimum exercise price per Share shall be the average market
               price for the twenty trading days immediately preceding the day
               on which the Option is granted; and

          ii)  if the Shares are not listed for trading on a public stock
               exchange, the minimum exercise price per Share shall be the fair
               value of the Shares as at the day the Option is granted, as
               determined by the Board.

     c)   Payment of Purchase Price Upon Exercise. The purchase price of the
          Shares issued on exercise of an Option shall be paid in cash or
          certified cheque to the Company at the time of exercise.

     d)   Death or Termination of Employment. If:

          i)   an optionee shall die while (A) an employee of the Company or of
               a Subsidiary or a director of the Company, or (B) within 30 days
               after termination of his employment with the Company or a
               Subsidiary or his directorship in the Company in accordance with
               clause (ii), his Option may be exercised, to the extent that the
               optionee shall have been entitled to do so at the date of death,
               by the person or persons to whom the optionee's rights under the
               Option pass by will or applicable law, or if no such person has
               such right, by his executors or administrators, at any time, or
               from time to time, within one year of the date of death, but in
               any event not later than the expiration date specified in
               accordance with subparagraph 4(a); and

          ii)  an optionee's employment by the Company or a Subsidiary or his
               directorship in the Company shall terminate for any reason
               whosoever, he may exercise his Option, to the extent that he may
               be entitled to do so at the date of the termination of his
               employment, or directorship, at any time, or from time to time,
               within 30 days of the date of termination of his employment, or
               directorship, but in any event not later than the expiration date
               specified in accordance with subparagraph 4(a).

     e)   Non-transferability. No Option shall be transferable other than by
          will or by the laws of descent and distribution. During the lifetime
          of an optionee, an Option shall be exercisable only by him.
<PAGE>

                                      -4-

     f)   Qualification. Each Option shall be subject to the requirement that if
          at any time the Board shall determine, in its discretion, that the
          registration, qualification or other approval of or in connection with
          the Directors and Senior Management Plan or the Shares covered thereby
          is necessary or desirable under any provincial, state or federal law,
          then such Option may not be exercisable, in whole or in part, unless
          and until such registration, qualification or approval shall have been
          obtained free of any condition not acceptable to the Board. The
          optionee shall, to the extent applicable, cooperate with the Company
          in relation thereto and shall have no claim or cause of action against
          the Company or any of its officers or directors as a result of any
          failure by the Company to take any steps to obtain any such
          registration, qualification or approval. The grant of Options and the
          issuance of Shares under the Directors and Senior Management Plan
          shall be carried out in compliance with all applicable statutes,
          regulations of governmental authorities and applicable stock
          exchanges.

     g)   Adjustments in Event of Change in Shares. In the event of a change in
          the Shares by reason of any stock dividend, recapitalization,
          reorganization, merger, consolidation, subdivision, combination,
          exchange of shares or any similar change affecting the Shares, the
          number and kind of Shares which thereafter may be optioned and sold
          under the Directors and Senior Management Plan and the number and kind
          of Shares subject to option in outstanding option agreements and the
          purchase price per Share thereof shall be appropriately adjusted
          consistent with such change in such manner as the Board may deem
          equitable and prevent substantial dilution or enlargement of the
          rights granted to, or available for, participants in the Directors and
          Senior Management Plan.

     h)   Amalgamation or Merger. If the Company amalgamates or merges with any
          other company or companies by way of arrangement, sale of its assets
          and undertakings or otherwise, the Company shall ensure that all
          Options then outstanding will be allowed to be carried forward
          following such event of amalgamation or merger and that each optionee
          shall have an election:

               (A)  to carry his Option forward and the number of shares in the
                    corporation resulting from such amalgamation or merger which
                    are under Option shall be the number of shares in such
                    corporation which the optionee would have received if he had
                    exercised his Option in full prior to the date of such
                    amalgamation or merger and the purchase price of such
                    corporation shall be appropriately set; or

               (B)  to exercise his Option in full prior to the date of such
                    amalgamation or merger notwithstanding any provision of the
                    particular Option agreement entered into by such optionee
                    relating to the timing of exercise of the shares held under
                    such Option.

     i)   Control Change. If there is a Control Change then the Company will
          forthwith notify all optionees in writing of such fact and each
          optionee shall have the right
<PAGE>

                                      -5-

          to either (A) exercise any Options then outstanding but not vested in
          accordance with the terms of the applicable Stock Option Agreement
          within the ten day period following the Control Change notwithstanding
          any provision of the applicable Stock Option agreement entered into by
          such optionee relating to the timing of exercise of the Options or (B)
          not exercise any Options then outstanding but carry his Option forward
          in accordance with all the terms of the Plan and the applicable Stock
          Option Agreement.

          For purposes of this section:

          "Control Change" means the occurrence of both:

          (A)  the acquisition or continuing ownership of securities
               ("Convertible Securities") convertible into, exchangeable for or
               representing the right to acquire shares of the Company and/or
               shares of the Company as a result of which a person, group of
               persons or person acting jointly or in concert, or persons
               associated or affiliated within the meaning of the statute under
               which the Company is incorporated with any such person, group of
               persons or any of such persons acting jointly or in concert
               (collectively, "Acquirors"), beneficially own shares of the
               Company and/or Convertible Securities such that, assuming only
               the conversion, exchange or exercise of Convertible Securities
               beneficially owned by the Acquirors, the Acquirors would
               beneficially own shares that would entitle the holders thereof to
               cast more than 20% of the votes attaching to all shares in the
               capital of the Company that may be cast to elect Directors of the
               Company; and

          (B)  the exercise of the voting power of all or any such shares so as
               to cause or result in the election of two or more directors of
               the Company who were not Incumbent Directors.

          "Incumbent Director" means any member of the Board of Directors of the
          Company who was a member of the Board of Directors of the Company
          immediately prior to a Control Change and any successor to an
          Incumbent Director who was recommended or elected or appointed to
          succeed any Incumbent Director by the affirmative vote of the
          Directors when that affirmative vote includes the affirmative vote of
          a majority of the Incumbent Directors then on the Board of Directors
          of the Company.

     j)   Liquidation. In the event the Board shall adopt a plan of complete
          liquidation, all Options shall become immediately exercisable in full,
          notwithstanding that they were initially granted on an installment
          basis.

     k)   No Rights as Shareholder. No optionee shall have any rights as a
          shareholder with respect to any shares subject to his Option prior to
          the date of issuance to him of a certificate or certificates for such
          Shares.
<PAGE>

                                      -6-

     l)   No Rights to Continued Employment. The Directors and Senior Management
          Plan and any Option granted under the Directors and Senior Management
          Plan shall not confer upon any optionee any right with respect to
          continuance of employment by the Company or any Subsidiary, nor shall
          they interfere in any way with the right of the Company or any
          Subsidiary by which an optionee is employed to terminate his
          employment at any time in accordance with applicable law.

5.   AMENDMENT AND DISCONTINUANCE

     The Board may from time to time amend (subject to regulatory approval)
suspend, terminate or discontinue the Directors and Senior Management Plan.
Without the written consent of an optionee, no amendment or suspension of the
Directors and Senior Management Plan shall alter or impair any Option granted to
him under the Directors and Senior Management Plan.

6.   PROCEEDS FROM SALE OF SHARES

     Any cash proceeds from the sale of Shares issued upon exercise of the
Options shall be added to the general funds of the Company and shall thereafter
be used from time to time for such corporate purposes as the Board may
determine.

7.   GENDER

     Wherever the masculine is used herein it will be deemed to include the
feminine.

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