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                                                                     EXHIBIT 4.1

                            ARTICLES OF AMENDMENT OF
                         THE THIRD AMENDED AND RESTATED
                            ARTICLES OF INCORPORATION
                                       OF
                                 SYNQUEST, INC.

         SynQuest, Inc., a corporation organized and existing under the laws of
the State of Georgia (the "Corporation"), hereby certifies as follows:

         1.  The name of the Corporation is SynQuest, Inc.

         2. The Corporation's Third Amended and Restated Articles of
Incorporation are amended by removing Article V in its entirety, and replacing
it with the following:

                                   "ARTICLE V.

                  (a)      The aggregate number of shares which the Corporation
         shall have the authority to issue shall be as follows:

                           (i)      100,000,000 shares of common stock, $0.01
                  par value (the "Common Stock"), such shares to have such
                  rights as are enumerated in Article VI of these Articles of
                  Incorporation;

                           (ii)     14,850,279 shares of preferred stock, $0.01
                  par value (the "Preferred Stock"); and

                           (iii)    13,200,000 shares of Preferred Stock which
                  shall be designated as Series A Convertible Preferred Stock,
                  $0.01 par value (the "Series A Preferred Stock"), such series
                  to have such rights, preferences and limitations as are
                  hereinafter enumerated under the heading "SERIES A CONVERTIBLE
                  PREFERRED STOCK" in this Article V.

                  (b)      Subject to the limitations and in the manner provided
         by law, shares of Preferred Stock may be issued from time to time in
         series. In addition to the Series A Convertible Preferred Stock
         established and designated in these Articles of Incorporation, as
         amended, the Board of Directors of the Corporation is hereby empowered
         and authorized to establish and designate additional series, to fix the
         number of shares constituting each such additional series, and to fix
         the designations and the relative rights, preferences and limitations
         of the shares of each such additional series in accordance with Section
         14-2-602 of the Georgia Business Corporation Code. In such regard, the
         Board of Directors of the Corporation is expressly authorized, at any
         time, by adopting resolutions providing for the issuance of, or
         providing for a change in the number of, shares of any particular
         series of Preferred Stock and, if and to the extent from time to time
         required by law, by filing a certificate of amendment which is
         effective without shareholder action to increase or decrease the number
         of shares included in each series of

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         Preferred Stock, but not below the number of shares then issued, and to
         set or change in any one or more respects the designations,
         preferences, conversions or other rights, voting powers, restrictions,
         limitations as to dividends, qualifications, or terms and conditions of
         redemption relating to the shares of each such series. Notwithstanding
         the foregoing, the Board of Directors of the Corporation shall not be
         authorized to change the right of holders of the Common Stock of the
         Corporation to vote one vote per share on all matters submitted for
         shareholder action.

                  (c)      The rights, preferences, privileges, restrictions and
         other matters relating to the Series A Preferred Stock are as follows:

                      SERIES A CONVERTIBLE PREFERRED STOCK

                  1.       Dividends. The holders of shares of Series A
         Preferred Stock shall be entitled to receive, when, as and if declared
         by the Board of Directors, a seven percent (7%) cumulative dividend on
         the Original Issue Price (as defined below), prior to and in preference
         of any declaration or payment of any dividend to the holders of shares
         of Common Stock. The "Original Issue Price" of the Series A Preferred
         Stock shall be $2.50 per share. The Corporation may elect to pay such
         dividend, to the extent assets are legally available, in cash or in
         shares of Common Stock, par value $0.01 per share of the Corporation
         (the "Common Stock"). If the Corporation elects to declare and pay such
         dividend in shares of Common Stock, the value of each such share of
         Common Stock so issued shall be: (i) if such Common Stock is listed on
         a national securities exchange or national inter-dealer quotation
         system, then the market price of such share of Common Stock as of the
         close of trading on the date of declaration of such dividend; or (ii)
         if such Common Stock is not so listed on a national securities exchange
         or national inter-dealer quotation system, the fair market value of
         such share of Common Stock as determined by and in the good faith
         discretion of the Board of Directors on the date of declaration. Any
         amounts for which assets are not legally available shall be paid
         promptly as assets become legally available therefor. The dividends on
         the Series A Preferred Stock shall be cumulative and shall accrue daily
         on and after the date of original issuance of each share of Series A
         Preferred Stock (the "Original Issue Date"). For a period of two years
         following the Original Issue Date, the Corporation shall not declare or
         pay any dividends; provided however that dividends shall accrue during
         this period as set forth above.

                  2.       Liquidation, Dissolution or Winding Up; Certain
         Mergers, Consolidations and Asset Sales.

                           (a)      Treatment of Liquidation. In the event of
         any voluntary or involuntary liquidation, dissolution or winding up of
         the Corporation, distributions to the stockholders of the Corporation
         shall be made in the following manner:

                                    (i)      the holders of outstanding shares
                  of the Series A Preferred Stock then outstanding shall be
                  entitled to be paid, ratably, out of the assets of the
                  Corporation available for distribution, whether such assets
                  are capital, surplus or earnings, an amount in cash equal to
                  the greater of:

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                                    (A)      the amount of any liquidating
                  distribution or distributions the holders of the outstanding
                  shares of Series A Preferred Stock would be entitled to
                  receive from the Corporation upon any such liquidation,
                  dissolution or winding up if such shares had been converted
                  into Common Stock immediately prior to such event in
                  accordance with Section 4 hereof; and

                                    (B)      the lesser of (1) ninety two
                  percent (92%) of any assets available for distribution to
                  shareholders and (2) an amount equal to the Original Issue
                  Price per share (subject to appropriate adjustment in the
                  event of any stock dividend, stock split, combination or other
                  similar recapitalization affecting the number of issued and
                  outstanding shares of Series A Preferred Stock), plus any
                  accrued but unpaid dividends on the Series A Preferred Stock,
                  plus any additional amount necessary to provide the holders of
                  the outstanding shares of the Series A Preferred Stock with an
                  overall internal rate of return, compounded annually, on the
                  Original Issue Price per share of fifteen percent (15%) per
                  annum, taking into account any dividends previously declared
                  and paid on the Series A Preferred Stock, calculated from the
                  Original Issue Date (the "Series A Liquidation Preference");

                           (ii)     the holders of shares of the Common Stock
         then outstanding shall be entitled to be paid, ratably, out of the
         assets of the Corporation available for distribution, whether such
         assets are capital, surplus or earnings, an amount in cash equal to:

                                    (A)      in the event the outstanding shares
                  of Series A Preferred Stock receive a liquidating distribution
                  or distributions pursuant to Section 2(a)(i)(A) above, then
                  the holders of the Common Stock shall be entitled to share
                  ratably with the holders of the outstanding shares of Series A
                  Preferred Stock in any such distribution or distributions, as
                  if such outstanding shares of Series A Preferred Stock had
                  been converted into Common Stock immediately prior to such
                  liquidation, dissolution or winding up in accordance with
                  Section 4 hereof; or

                                    (B)      in the event the outstanding shares
                  of Series A Preferred Stock receive a liquidating distribution
                  or distributions pursuant to Section 2(a)(i)(B) above, the
                  greater of (1) eight percent (8%) of any assets available for
                  distribution to shareholders and (2) the entire amount of such
                  assets available for distribution minus an amount equal to the
                  Series A Liquidation Preference.

                  (b)      Treatment of Reorganizations, Consolidations,
Mergers, Etc. In any merger or consolidation in which the Corporation is a
constituent party (except any such merger or consolidation involving the
Corporation in which the holders of capital stock of the corporation immediately
prior to such merger or consolidation continue to

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hold immediately following such merger or consolidation at least fifty percent
(50%) by voting power of the capital stock of (1) the surviving or resulting
corporation or (2) if the surviving or resulting corporation is a wholly-owned
subsidiary of another corporation immediately following such merger or
consolidation, the parent corporation of such resulting or surviving
corporation), the sale, conveyance, mortgage, pledge or lease of all or
substantially all of the assets of the Corporation or any transaction or series
of transactions requiring approval of the Board of Directors in which a majority
of the voting capital of the Corporation is transferred (except for a Qualified
Public Offering, as defined in Section 5(a) hereof):

                           (i)      the holders of shares of the Series A
         Preferred Stock then outstanding shall be entitled to be paid an amount
         of consideration for their shares of Series A Preferred Stock, in cash,
         securities or other property to be delivered in such transaction, equal
         to the greater of:

                                    (A)      the amount of any consideration
                  that the holders of the outstanding shares of Series A
                  Preferred Stock would be entitled to receive from the
                  Corporation in such transaction if such shares had been
                  converted into Common Stock immediately prior to such event in
                  accordance with Section 4 hereof; and

                                    (B)      the lesser of (1) ninety two
                  percent (92%) of any such consideration and (2) an amount
                  equal to the Original Issue Price per share (subject to
                  appropriate adjustment in the event of any stock dividend,
                  stock split, combination or other similar recapitalization
                  affecting the number of issued and outstanding shares of
                  Series A Preferred Stock), plus any accrued but unpaid
                  dividends on the Series A Preferred Stock, plus any additional
                  amount necessary to provide the holders of the outstanding
                  shares of the Series A Preferred Stock with an overall
                  internal rate of return, compounded annually, on the Original
                  Issue Price per share of fifteen percent (15%) per annum,
                  taking into account any dividends previously declared and paid
                  on the Series A Preferred Stock, calculated from the Original
                  Issue Date (the "Series A Transaction Amount"), and

                           (ii)     the holders of shares of the Common Stock
         then outstanding shall be entitled to be paid an amount of
         consideration for their shares, in cash, securities or other property
         to be delivered in such transaction, equal to:

                                    (A)      in the event the outstanding shares
                  of Series A Preferred Stock receive consideration pursuant to
                  Section 2(b)(i)(A)

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                  above, then the holders of the Common Stock shall be entitled
                  to share ratably with the holders of the outstanding shares of
                  Series A Preferred Stock in any such consideration, as if such
                  outstanding shares of Series A Preferred Stock had been
                  converted into Common Stock immediately prior to such
                  transaction in accordance with Section 4 hereof; or

                                    (B)      in the event the outstanding shares
                  of Series A Preferred Stock receive consideration pursuant to
                  Section 2(b)(i)(B) above, the greater of (1) eight percent
                  (8%) of such consideration and (2) the entire amount of such
                  consideration minus an amount equal to the Series A
                  Transaction Amount.

         3.       Voting.

                  (a)      Each holder of outstanding shares of Series A
Preferred Stock shall be entitled to the number of votes equal to the number of
whole shares of Common Stock into which the shares of Series A Preferred Stock
held by such holder are then convertible, as adjusted from time to time pursuant
to Section 4 hereof, at each meeting of shareholders of the Corporation, and
written actions of shareholders in lieu of meetings, with respect to any and all
matters presented to the shareholders of the Corporation for their action or
consideration. Except as provided by law or by the provisions establishing any
other series of Preferred Stock, the holders of the Series A Preferred Stock
shall vote together with the holders of Common Stock as a single class on any
actions to be taken by the shareholders of the Corporation.

                  (b)      So long as any shares of Series A Preferred Stock are
outstanding, the Corporation shall not amend, alter, repeal or eliminate,
through amendment of these Articles of Incorporation or this Certificate of
Designations or by merger or otherwise, the preferences, special rights or other
powers of the Series A Preferred Stock so as to affect adversely the Series A
Preferred Stock without the written consent or affirmative vote of the holders
of not less than seventy-five percent (75%) of the then outstanding shares of
Series A Preferred Stock, given in writing or by vote at a meeting, consenting
or voting, as the case may be, separately as a class. For this purpose, without
limiting the generality of the foregoing, the authorization or issuance of any
shares of capital stock with preference or priority over or on parity with the
Series A Preferred Stock as to the right to receive either dividends or amounts
distributable upon liquidation, dissolution or winding up of the Corporation
shall be deemed to affect adversely the Series A Preferred Stock.

         4.       Optional Conversion. The holders of the Series A Preferred
Stock shall have voluntary conversion rights (the "Conversion Rights") as
follows:

                  (a)      Right to Convert. Each share of Series A Preferred
Stock shall be convertible, at the option of the holder thereof, at any time and
from time to time, and without the payment of additional consideration by the
holder thereof, into such number (the "Conversion Rate") of fully paid and
nonassessable shares of Common Stock as is determined by dividing (i) the
Original Issue Price of such share of Series A Preferred

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Stock by (ii) the Conversion Price, as defined below, in effect at the time of
conversion. In addition, upon the conversion of shares of Series A Preferred
Stock into shares of Common Stock pursuant to this Section 4(a) or into shares
of such other securities or property as is contemplated by the provisions of
this Section 4, the holder of each share of Series A Preferred Stock so
converted shall be entitled, before any other distributions are made to any
holders of the capital stock of the Corporation, to receive payment of any
accrued but unpaid dividends as to such converted share. The form of such
dividend payment shall be at the option of the Corporation and shall consist of
either (i) a cash payment equal to all accrued and unpaid dividends up to the
Conversion Date, as defined below or (ii) such number of shares of Common Stock
as is equal to the quotient of (A) the amount of all accrued and unpaid
dividends up to the Conversion Date divided by (B) the lesser of (y) the fair
market value of the Common Stock as determined by and in the good faith
discretion of the Board of Directors or (z) the Conversion Price in effect at
the time of conversion. The "Conversion Price" shall initially be the Original
Issue Price. The initial Conversion Price, and the rate at which shares of
Series A Preferred Stock may be converted into shares of Common Stock, shall be
subject to adjustment as provided below.

                  (b)      Fractional Shares. No fractional shares of Common
Stock or other securities shall be issued upon conversion of the Series A
Preferred Stock. In lieu of any fractional shares to which the holder would
otherwise be entitled, the Corporation shall pay cash equal to such fraction
multiplied by the then effective Conversion Price.

                  (c)      Mechanics of Conversion.

                           (i)      In order for a holder of Series A Preferred
         Stock to convert shares of Series A Preferred Stock into shares of
         Common Stock, such holder shall surrender the certificate or
         certificates for such shares of Series A Preferred Stock, at the office
         of the transfer agent for the Series A Preferred Stock, or at the
         principal office of the Corporation if the Corporation serves as its
         own transfer agent, together with an irrevocable written notice that
         such holder elects to convert all or any number of the shares of Series
         A Preferred Stock represented by such certificate or certificates. Such
         notice shall state such holder's name or the names of the nominees in
         which such holder wishes the certificate or certificates for shares of
         Common Stock to be issued. If required by the Corporation, certificates
         surrendered for conversion shall be endorsed or accompanied by a
         written instrument or instruments of transfer, in form satisfactory to
         the Corporation, duly executed by the registered holder or his or its
         attorney duly authorized in writing. The date of receipt of such
         certificates and notice by the transfer agent, or by the Corporation if
         the Corporation serves as its own transfer agent, shall be the
         conversion date (the "Conversion Date"). The Corporation shall, as soon
         as practicable after the Conversion Date, issue and deliver at such
         office to such holder of Series A Preferred Stock, or to his or its
         nominees, a certificate or certificates for the number of shares of
         Common Stock or such other securities or property as is contemplated by
         the provisions of this Section 4 to which such holder shall be
         entitled, together with cash in lieu of any fraction of a

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         share as set forth in Section 4(b) and payment of any accrued and
         unpaid dividends up to the Conversion Date with respect to each share
         of Series A Preferred Stock so converted as provided by Section 4(a)
         above.

                           (ii)     The Corporation shall, at all times when the
         Series A Preferred Stock shall be outstanding, reserve and keep
         available out of its authorized but unissued shares, for the purpose of
         effecting the conversion of the Series A Preferred Stock, such number
         of its duly authorized shares of Common Stock as shall from time to
         time be sufficient to effect the conversion of all then outstanding
         Series A Preferred Stock. Before taking any action which would cause an
         adjustment reducing the Conversion Price below the then par value of
         the shares of Common Stock issuable upon conversion of the Series A
         Preferred Stock, the Corporation will take any corporate action which
         may, in the opinion of its counsel, be necessary in order that the
         Corporation may validly and legally issue fully paid and nonassessable
         shares of Common Stock, or of such other securities as is contemplated
         by the provisions of this Section 4, at such adjusted Conversion Price.

                           (iii)    Upon any conversion, no adjustment to the
         Conversion Price shall be made for any accrued but unpaid dividends on
         the Series A Preferred Stock surrendered for conversion or on the
         Common Stock or such other securities or property delivered upon
         conversion.

                           (iv)     All shares of Series A Preferred Stock which
         shall have been surrendered for conversion as herein provided shall no
         longer be deemed to be outstanding and all rights with respect to such
         shares, including the rights, if any, to receive notices and to vote,
         shall immediately cease and terminate on the Conversion Date, except
         only the right of the holders thereof to receive (A) shares of Common
         Stock or such other securities or property as is contemplated by the
         provisions of this Section 4 in exchange therefor, (B) cash in lieu of
         any fraction of a share as set forth in Section 4(b) and (C) payment of
         any dividends accrued but unpaid thereon as set forth in Section 4(a).
         Any shares of Series A Preferred Stock so converted shall be retired
         and cancelled and shall not be reissued, and the Corporation, without
         the need for shareholder action, may from time to time take such
         appropriate action as may be necessary to reduce the authorized number
         of shares of Series A Preferred Stock accordingly.

                           (v)      The Corporation shall pay any and all issue
         and other taxes that may be payable in respect of any issuance or
         delivery of shares of Common Stock or other securities or property upon
         conversion of shares of Series A Preferred Stock pursuant to this
         Section 4. The Corporation shall not, however, be required to pay any
         tax which may be payable in respect of any transfer involved in the
         issuance and delivery of shares of Common Stock or such other
         securities in a name other than that in which the shares of Series A
         Preferred Stock so converted were registered, and no such issuance or
         delivery shall be made unless and until the person or entity requesting
         such issuance has paid to the

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         Corporation the amount of any such tax or has established, to the
         satisfaction of the Corporation, that such tax has been paid.

                  (d)      Adjustment for Stock Splits and Combinations. If the
Corporation shall at any time or from time to time after Original Issue Date
effect a subdivision of the outstanding Common Stock, the Conversion Price then
in effect immediately before that subdivision shall be proportionately
decreased. If the Corporation shall at any time or from time to time after the
Original Issue Date combine the outstanding shares of Common Stock, the
Conversion Price then in effect immediately before the combination shall be
proportionately increased. Any adjustment under this paragraph shall become
effective at the close of business on the date the subdivision or combination
becomes effective.

                  (e)      Adjustment for Certain Dividends and Distributions.
In the event the Corporation at any time, or from time to time after the
Original Issue Date, shall make or issue a dividend or other distribution
payable in additional shares of Common Stock, then and in each such event the
Conversion Price then in effect immediately before such event shall be decreased
as of the time of such issuance by multiplying the Conversion Price then in
effect by a fraction:

                           (i)      the numerator of which shall be the total
         number of shares of Common Stock actually issued and outstanding
         immediately prior to the time of such issuance, and

                           (ii)     the denominator of which shall be the total
         number of shares of Common Stock actually issued and outstanding
         immediately prior to the time of such issuance plus the number of
         shares of Common Stock issuable in payment of such dividend or
         distribution to the holders of Common Stock; provided, however, that no
         such adjustment shall be made if the holders of Series A Preferred
         Stock simultaneously receive (i) a dividend or other distribution of
         shares of Common Stock in a number equal to the number of shares of
         Common Stock that they would have received if all outstanding shares of
         Series A Preferred Stock had been converted into Common Stock
         immediately prior to such event or (ii) a dividend or other
         distribution of shares of Series A Preferred Stock which are
         convertible, as of the date of such event, into such number of shares
         of Common Stock as is equal to the number of additional shares of
         Common Stock being issued with respect to each share of Common Stock in
         such dividend or distribution.

                  (f)      Adjustments for Other Dividends and Distributions. In
the event the Corporation at any time or from time to time after the Original
Issue Date shall make or issue a dividend or other distribution payable in
securities of the Corporation other than shares of Common Stock, then and in
each such event provision shall be made so that the holders of Series A
Preferred Stock shall receive upon conversion thereof in addition to the number
of shares of Common Stock receivable thereupon, the amount of such securities of
the Corporation that they would have received had the Series A

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Preferred Stock been converted into Common Stock immediately prior to such event
and had they thereafter, during the period from the date of such event to and
including the Conversion Date or Mandatory Conversion Date, as applicable,
retained such securities receivable by them as aforesaid during such period,
giving application to all adjustments called for during such period under this
paragraph with respect to the rights of the holders of the Series A Preferred
Stock; provided, however, that no such adjustment shall be made if the holders
of Series A Preferred Stock simultaneously receive a dividend or other
distribution of such securities in an amount equal to the amount of such
securities as they would have received if all outstanding shares of Series A
Preferred Stock had been converted into Common Stock immediately prior to such
event.

                  (g)      Adjustment for Reclassification, Exchange, or
Substitution. If the Common Stock issuable upon the conversion of the Series A
Preferred Stock shall be changed into the same or a different number of shares
of any class or classes of shares, whether by capital reorganization,
reclassification, or otherwise, other than a subdivision or combination of
shares or stock dividend provided for above, or a reorganization, merger,
consolidation, or sale of assets provided for below, then and in each such event
the holder of each such share of Series A Preferred Stock shall have the right
thereafter to convert such share into the kind and amount of shares of stock and
other securities and property receivable, upon such reorganization,
reclassification, or other change, by holders of the number of shares of Common
Stock into which such share of Series A Preferred Stock could have been
converted immediately prior to such reorganization, reclassification, or change,
all subject to further adjustment as provided herein.

                  (h)      Adjustment for Merger or Reorganization, etc. In case
of any consolidation or merger of the Corporation with or into another
corporation or the sale of all or substantially all of the assets of the
Corporation to another corporation, other than a consolidation, merger or sale
in which consideration is distributed in accordance with Subsection 2(b), each
share of Series A Preferred Stock shall thereafter be convertible, or shall be
converted into a security which shall be convertible, into the kind and amount
of shares of stock or other securities or property to which a holder of the
number of shares of Common Stock of the Corporation deliverable upon conversion
of such share of Series A Preferred Stock immediately prior to such event would
have been entitled upon such consolidation, merger or sale; and, in such case,
appropriate adjustment, as determined in good faith by the Board of Directors,
shall be made in the application of the provisions in this Section 4 set forth
with respect to the rights and interest thereafter of the holders of Series A
Preferred Stock to the end that the provisions set forth in this Section 4,
including provisions with respect to changes in and other adjustments of the
Conversion Price, shall thereafter be applicable, as nearly as reasonably may
be, in relation to any shares of stock or other property thereafter deliverable
upon the conversion of the Series A Preferred Stock.

                  (i)      No Impairment. The Corporation will not, by amendment
of its Articles of Incorporation, or through any reorganization, transfer of
assets, consolidation, merger, dissolution, issue or sale of securities or any
other voluntary action, avoid or seek to avoid the observance or performance of
any of the terms to be observed or performed

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under this Section 4 by the Corporation, but will at all times in good faith
assist in the carrying out of all the provisions of this Section 4 and in the
taking of all such action as may be necessary or appropriate in order to protect
the Conversion Rights of the holders of the Series A Preferred Stock against
impairment.

                  (j)      Certificate as to Adjustments. Upon the occurrence of
each adjustment or readjustment of the Conversion Price pursuant to this Section
4, the Corporation at its expense shall promptly compute such adjustment or
readjustment in accordance with the terms hereof and furnish to each holder of
Series A Preferred Stock a certificate setting forth such adjustment or
readjustment and showing in detail the facts upon which such adjustment or
readjustment is based. The Corporation shall, upon the written request at any
time of any holder of Series A Preferred Stock, furnish or cause to be furnished
to such holder a similar certificate setting forth (i) such adjustments and
readjustments, (ii) the Conversion Price then in effect, (iii) the number of
shares of Common Stock and the amount, if any, of other securities or property
which then would be received upon the conversion of Series A Preferred Stock and
(iv) the amount of any accrued and unpaid dividends payable to holders of Series
A Preferred Stock.

                  (k)      Notice of Record Date. In the event:

                           (i)      that the Corporation declares a dividend, or
         any other distribution, on its Common Stock payable in Common Stock or
         other securities of the Corporation;

                           (ii)     that the Corporation subdivides or combines
         its outstanding shares of Common Stock;

                           (iii)    of any reclassification of the Common Stock
         of the Corporation, other than a subdivision or combination of its
         outstanding shares of Common Stock or a stock dividend or stock
         distribution thereon, or of any consolidation or merger of the
         Corporation into or with another corporation, or of the sale of all or
         substantially all of the assets of the Corporation, or of the transfer
         of a majority of the voting capital of the Corporation, other than a
         Qualified Public Offering, as defined in Section 5(a); or

                           (iv)     of the involuntary or voluntary dissolution,
         liquidation or winding up of the Corporation;

                  then the Corporation shall use reasonable efforts to cause to
         be filed at its principal office or at the office of the transfer agent
         of the Series A Preferred Stock, and shall cause to be mailed to the
         holders of the Series A Preferred Stock at their last addresses as
         shown on the records of the Corporation or such transfer agent, at
         least ten days prior to the date specified in (A) below or twenty days
         before the date specified in (B) below, a notice stating

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                           (A)      the record date of such dividend,
                  distribution, subdivision or combination, or, if a record is
                  not to be taken, the date as of which the holders of Common
                  Stock of record to be entitled to such dividend, distribution,
                  subdivision or combination are to be determined; or

                           (B)      the date on which such reclassification,
                  consolidation, merger, sale, dissolution, liquidation or
                  winding up is expected to become effective, and the date as of
                  which it is expected that holders of Common Stock of record
                  shall be entitled to exchange their shares of Common Stock for
                  securities or other property deliverable upon such
                  reclassification, consolidation, merger, sale, dissolution or
                  winding up; provided, however, that the failure of the
                  Corporation to provide any notice required under this Section
                  4(k) after using reasonable efforts shall not be deemed a
                  default, breach or violation of this Section 4(k).

         5.       Mandatory Conversion.

                  (a)      Upon (i) the closing of the sale of shares of Common
Stock, at a price to the public of at least $6.25 per share, subject to
appropriate adjustment for stock splits, stock dividends, combinations and other
similar recapitalizations affecting such shares of Common Stock after the
initial issuance of such shares of Series A Preferred Stock, in a firm
underwritten public offering (a "Qualified Public Offering") pursuant to an
effective registration statement under the Securities Act of 1933, as amended,
resulting in at least $25,000,000 of proceeds, after deducting underwriter
discounts and commissions, to the Corporation, (ii) a vote of the holders of at
least 66 2/3% of the Series A Preferred Stock to the effect that all such shares
of Series A Preferred Stock shall be converted into shares of Common Stock, or
(iii) the close of trading on the first date on which the Common Stock has
traded at a price per share of at least $10.00, subject to appropriate
adjustment for stock splits, stock dividends, combinations and other similar
recapitalizations affecting such shares of Common Stock, on at least 100 of the
previous 120 consecutive trading days (each, a "Mandatory Conversion Date"), (x)
all outstanding shares of Series A Preferred Stock shall automatically be
converted into shares of Common Stock, at the then effective Conversion Rate,
(y) except in the case of a Qualified Public Offering, all accrued and unpaid
dividends on shares of Series A Preferred Stock shall be paid, at the option of
the Corporation, in either cash or Common Stock as described below in Section
5(b), and (z) the number of authorized shares of Preferred Stock shall be
automatically reduced by the number of shares of Preferred Stock that had been
designated as Series A Preferred Stock; provided, however, that no event or date
described in (i), (ii) or (iii) herein shall constitute a Mandatory Conversion
Date until the later of (A) a registration statement pursuant to which the
holders of the Series A Preferred Stock may sell any and all shares of Common
Stock issuable on conversion of the Series A Preferred Stock has been declared
effective by the U.S. Securities and Exchange Commission, and (B) [November 15],
2003.

                  (b)      The holders of record of shares of Series A Preferred
Stock shall be given written notice of the Mandatory Conversion Date and the
place designated for

<PAGE>

mandatory conversion of all such shares of Series A Preferred Stock pursuant to
this Section 5. Such notice need not be given in advance of the occurrence of
the Mandatory Conversion Date. Such notice shall be sent by first class or
registered mail, postage prepaid, to each record holder of Series A Preferred
Stock at such holder's address last shown on the records of the transfer agent
for the Series A Preferred Stock, or the records of the Corporation, if it
serves as its own transfer agent. Upon receipt of such notice, each holder of
shares of Series A Preferred Stock shall surrender his or its certificate or
certificates for all such shares to the Corporation at the place designated in
such notice, and shall thereafter receive certificates for the number of shares
of Common Stock to which such holder is entitled pursuant to this Section 5,
cash in lieu of any fraction of a share as described in Section 4(b), and,
except in the case of a Qualified Public Offering, payment of any accrued but
unpaid dividends up to the Mandatory Conversion Date. The form of any such
dividend payment shall, at the option of the Corporation, consist of either (i)
a cash payment equal to all accrued and unpaid dividends up to the Mandatory
Conversion Date or (ii) such number of shares of Common Stock as is equal to the
quotient of (A) the amount of all accrued and unpaid dividends up to the
Mandatory Conversion Date divided by (B) the lesser of (y) the fair market value
of the Common Stock as determined by and in the good faith discretion of the
Board of Directors or (z) the Conversion Price in effect at the time of
conversion. On the Mandatory Conversion Date, all rights with respect to the
Series A Preferred Stock so converted, including the rights, if any, to receive
notices and vote, other than as a holder of Common Stock, will terminate, except
only the rights of the holders thereof, upon surrender of their certificate or
certificates therefor, to receive (i) certificates for the number of shares of
Common Stock into which such Series A Preferred Stock has been converted, (ii)
cash in lieu of any fraction of a share, and (iii) payment of any accrued but
unpaid dividends on the Series A Preferred Stock. If so required by the
Corporation, certificates surrendered for conversion shall be endorsed or
accompanied by written instrument or instruments of transfer, in form
satisfactory to the Corporation, duly executed by the registered holder or by
his or its attorney duly authorized in writing. As soon as practicable after the
Mandatory Conversion Date and the surrender of the certificate or certificates
for Series A Preferred Stock, the Corporation shall cause to be issued and
delivered to such holder, or on his or its written order, (i) a certificate or
certificates for the number of full shares of Common Stock issuable on such
conversion in accordance with the provisions hereof, (ii) cash as provided in
Subsection 4(b) in respect of any fraction of a share of Common Stock otherwise
issuable upon such conversion and (iii) payment of any accrued but unpaid
dividends thereon.

                  (c)      All certificates evidencing shares of Series A
Preferred Stock which are required to be surrendered for conversion in
accordance with the provisions hereof shall, from and after the Mandatory
Conversion Date, be deemed to have been retired and cancelled and the shares of
Series A Preferred Stock represented thereby converted into Common Stock for all
purposes, notwithstanding the failure of the holder or holders thereof to
surrender such certificates on or prior to such date. Such converted Series A
Preferred Stock may not be reissued, and the Corporation may thereafter take

<PAGE>

such appropriate action, (without the need for stockholder action, as may be
necessary to reduce the authorized number of shares of Series A Preferred Stock
accordingly.

                  6.       Redemption. The Series A Preferred Stock shall not be
         redeemable.

                  7.       Waiver. Any of the rights of the holders of Series A
         Preferred Stock set forth herein may be waived by the affirmative vote
         or written consent of the holders of at least seventy-five percent
         (75%) of the shares of Series A Preferred Stock then outstanding.

                  8.       Other Rights. The shares of Series A Preferred Stock
         shall not have any voting powers, preferences or relative,
         participating, optional or other special rights, or qualifications,
         limitations or restrictions thereof, other than as set forth herein or
         in the Articles of Incorporation of the Corporation or as required by
         Georgia law after giving effect to any limitations included herein or
         in the Articles of Incorporation that are permitted by such law.

         3.       These Articles of Amendment were adopted by the Board of
Directors of the Corporation on August 30, 2002.

         4.       On November 15, 2002, the shareholders of the Corporation duly
approved these Articles of Amendment in accordance with the provisions of
Section 14-2-1003 of the Georgia Business Corporation Code.

                                          SynQuest, Inc.

                                          By:     /s/ John Bartels
                                                -------------------------------

                                          Name:   John Bartels
                                                -------------------------------

                                          Title:  EVP
                                                -------------------------------<PAGE>

                                                                   Exhibit 10.4

                              REINSURANCE AGREEMENT

                                    EFFECTIVE

                                 JANUARY 1, 2003

                                     BETWEEN

                           WINDSOR INSURANCE COMPANY,
                                    REINSURER

                                       AND

                 GREAT AMERICAN INSURANCE COMPANY AND AFFILIATES
                                    REASSURED
<PAGE>
                               TABLE OF CONTENTS

<TABLE>
<S>          <C>                                                          <C>
ARTICLE 1    Business Covered.......................................      Page 1

ARTICLE 2    Reinsuring Clause......................................      Page 1

ARTICLE 3    Obligatory Agreement...................................      Page 1

ARTICLE 4    Definitions............................................      Page 2

ARTICLE 5    Consideration..........................................      Page 3

ARTICLE 6    Administration.........................................      Page 4

ARTICLE 7    Term...................................................      Page 5

ARTICLE 8    Reinsurance Follows Original Policies..................      Page 5

ARTICLE 9    Joint Reinsurance Programs.............................      Page 5

ARTICLE 10   Reports................................................      Page 5

ARTICLE 11   Renewals and New Business..............................      Page 5

ARTICLE 12   Assistance and Cooperation.............................      Page 6

ARTICLE 13   Indemnification........................................      Page 7

ARTICLE 14   Termination............................................      Page 7

ARTICLE 15   Access to Records......................................      Page 7

ARTICLE 16   Errors and Omissions...................................      Page 7

ARTICLE 17   Notice Provision.......................................      Page 7

ARTICLE 18   Insolvency.............................................      Page 8

ARTICLE 19   Non-Assignability......................................      Page 8

ARTICLE 20   Unauthorized Reinsurance...............................      Page 9

ARTICLE 21   Arbitration............................................     Page 10

             Signatures.............................................     Page 11
</TABLE>

                                       ii
<PAGE>
                              REINSURANCE AGREEMENT
                  (hereinafter referred to as the "Agreement")

THIS AGREEMENT, entered into as of the 1st day of January, 2003, by and between
Great American Insurance Company and its affiliates signatory hereto
(hereinafter "Reassured") and Windsor Insurance Company (hereinafter
"Reinsurer").

                                    ARTICLE 1

BUSINESS COVERED

Reassured hereby cedes to Reinsurer and Reinsurer hereby assumes from Reassured
one hundred percent (100%) of Reassured's ultimate net liability for Ultimate
Net Aggregate Losses (as hereinafter defined) under all policies, certificates,
binders, contracts or agreements of personal lines insurance (other than
business written directly by Reassured and not through any of Reassured's
independent insurance agents or brokers) written by Reassured's personal lines
division and attributed to summing code 0063 and profit center 3480 which are
or were in force on or prior to the date hereof or issued or renewed after the
date hereof ("Reassured's Business"). Reassured's Business shall include all
such personal lines insurance business assumed by Reassured under the Pooling
Agreement in effect between Reassured and affiliated insurance companies and
all such personal lines business distributed to profit centers which preceded
or which succeed and replace the profit centers listed above.

                                    ARTICLE 2

REINSURING CLAUSE

A.    Except as provided in paragraphs B and C below with respect to New York
      and New Jersey business, Reinsurer shall be liable to pay 100% of the
      Ultimate Net Aggregate Losses together with all other obligations which
      arise out of Reassured's Business, including, without limitation, all
      obligations relating to or arising out of any insolvency pool, guaranty
      fund, FAIR plan, wind pool, auto facility, hurricane catastrophe fund or
      other similar plan or fund.

B.    1)    Reassured will be responsible, and Reinsurer will not assume, for
            all New York assigned risk assessments and assignments generated by
            Reassured's Business written prior to January 1, 2003. Reinsurer
            will be responsible for and will assume all New York assigned risk
            assessments and assignments based on Reassured's Business written
            pursuant to Article 11 hereof on or after January 1, 2003.

      2)    New York assigned risk assessments and assignments referred to in 1)
            above shall be allocated among the members of the holding company
            group of which Reinsurer and Reassured were a part as of September
            30, 2002 ratably in the same manner as they have historically been
            allocated with excess credits, if any, being allocated among and
            between the members at no cost to any of the members.

                                       1
<PAGE>
C.    1)    Reassured shall be obligated for any liabilities or requirements to
            the extent that they arise out of any dispute between Reassured and
            Palisades Insurance Company and/or Palisades Safety and Insurance
            Association in connection with the Master Transfer Agreement dated
            as of September 5, 2002, between the parties.

      2)    Reassured's Business will not include any voluntary business in New
            Jersey with an effective date after December 31, 2002. Reinsurer
            shall not be responsible for any (a) assigned risk assessments or
            assignments, or (b) other involuntary assessments attributable to
            New Jersey, regardless of the date thereof.

                                    ARTICLE 3

OBLIGATORY AGREEMENT

The liability of Reinsurer with respect to all business reinsured under this
Agreement is obligatory and the liability shall begin and end simultaneously
with that of the Reassured. Reassured shall not make or agree to any
alterations, waivers, cancellations, or changes in rates, terms, or conditions
in connection with the business subject to this Agreement without the consent of
Reinsurer, which consent shall not be unreasonably withheld or delayed, unless
the same are required by law or regulation..

                                    ARTICLE 4

DEFINITIONS

A.    "Ultimate Net Aggregate Losses" shall mean the sum of:

      1)    Actual loss payments paid in settlement of claims or suits or in
            satisfaction of judgments on Reassured's Business less any Salvage
            collected;

      2)    Loss Expense paid in connection with Reassured's Business;

      3)    Extracontractual Obligations arising from conduct of Reinsurer or
            Reassured and paid in connection with the handling or resolution of
            any losses reinsured hereunder;

      4)    All losses, loss adjustment expenses and costs paid in connection
            with Corporate Obligations, including, without limitation, all costs
            and expenses incurred in claims, suits, arbitrations, regulatory
            proceedings and other proceedings in connection therewith; and

      5)    Less collectible reinsurance on Reassured's Business.

B.    "Loss Expense" shall mean all expenses incurred in the investigation,
      adjustment, and defense of all claims under the Reassured's Business,
      including, without limitation, loss expenses, court costs, declaratory
      judgment expenses, and pre-judgment and post-judgment interest.

                                       2
<PAGE>
      Loss Expense shall also include any ordinary and reasonable unallocated
      loss adjustment expense incurred by Reassured in the handling of claims
      arising out of Reassured's Business.

C.    "Salvages" shall mean any recovery, including any subrogation recovery,
      made in connection with a claim or loss, less expenses paid in making such
      recovery. All salvages, recoveries, and payments recovered or received
      subsequent to a loss payment under this Agreement shall be applied as if
      recovered and received prior to the loss payment and all necessary
      adjustments shall be made by the parties.

D.    "Extracontractual Obligations" shall mean those liabilities not covered
      under any other provision of this Agreement and which arise from or in
      connection with the operation, administration, underwriting or claim
      handling on the Reassured's Business, such liabilities arising because of,
      but not limited to, the following: failure to settle within the policy
      limit, or by reason of alleged or actual negligence, fraud or bad faith in
      rejecting an offer of settlement, or denying coverage, or in the
      preparation or prosecution of an appeal consequent upon such action.

      The date on which an Extracontractual Obligation is incurred by Reassured
      shall be deemed, in all circumstances, to be the date of the action taken
      or not taken giving rise to the extracontractual action.

      "Extracontractual Obligations" shall also include losses in excess of
      policy limits of Reassured's original policy, such loss in excess of limit
      having been incurred because of failure by Reassured or Reinsurer to
      settle within the policy limit or by reason of alleged or actual
      negligence, fraud, or bad faith in rejecting coverage or an offer of
      settlement or in the preparation of the defense or in the trial of any
      action against an insured or reinsured or in the preparation of
      prosecution of an appeal consequent upon such action. For purposes of this
      definition, the word "loss" shall mean any amounts for which Reassured
      would have been contractually liable to pay had it not been for the limit
      of the original policy.

      E. "Corporate Obligations" shall mean all liabilities related to
      Reassured's Business other than (a) Extracontractual Obligations and (b)
      claims payments, including loss adjustment expenses, and (c) other
      obligations for which a reserve has been transferred to Reinsurer. The
      date on which a Corporate Obligation is incurred by Reassured shall be
      deemed, in all circumstances, to be the date of the action taken or not
      taken giving rise to the obligation.

                                    ARTICLE 5

CONSIDERATION

      In consideration for the assumption by Reinsurer of that portion of
      Reassured's Business which is or was in force on or prior to the date
      hereof, Reassured shall transfer to Reinsurer funds and/or securities
      equal in market value to $   Million. In consideration for the
      assumption by Reinsurer of that portion of Reassured's Business issued or
      renewed after the date hereof, Reinsurer shall receive one hundred percent
      (100%) of the net premiums received by Reassured

                                       3
<PAGE>
      on such business and shall pay to Reassured a ceding commission equal to
      Reassured's cost of producing such business. In addition to the ceding
      commission on Reassured's Business issued or renewed after the date
      hereof, Reinsurer shall pay a fronting fee on such business equal to
      four-tenths of one percent (.4%) of gross premiums received. The amount of
      the fronting fee shall be increased in the event that Infinity Property
      and Casualty Corporation is no longer an affiliate, as defined by
      statutory accounting rules, of American Financial Group, Inc. in an amount
      sufficient to fully compensate Reassured for the amount of any increased
      Standard & Poors' capital charge for unaffiliated companies reinsurance
      recoverables. "Net premiums" shall mean gross premiums received less
      return premiums and premiums paid for reinsurance ceded to other than
      Reinsurer.

                                    ARTICLE 6

ADMINISTRATION

A.    Reinsurer shall be entitled to receive and retain for its own account all
      incoming sums of money on or in connection with Reassured's Business due
      or becoming due to Reassured on or after the effective date hereof.

B.    The parties agree that Reinsurer shall have the right and obligation, at
      its expense, to exercise and perform all of Reassured's rights and
      obligations in connection with Reassured's Business and Reassured hereby
      assigns, transfers, and grants to Reinsurer the rights, powers, and
      privileges of Reassured to exercise and perform the same. Without limiting
      the foregoing, it is agreed that Reinsurer shall have the right and/or
      obligation to:

      1)    give, receive, execute, issue, and deliver all notices,
            endorsements, waivers, demands, proofs, and agreements of every kind
            and nature which may be necessary or desirable in connection with
            the policies or any reinsurance in connection with the policies
            covered by this Agreement;

      2)    ask, demand, attach, sue for, recover, receive, and receipt for all
            premiums, debts, and sums of money due or becoming due on, under or
            in connection with Reassured's Business;

      3)    to adjust, settle, pay, defend, arbitrate, and/or compromise any and
            all claims under or in connection with Reassured's Business; and

      4)    prosecute or defend any action which Reinsurer deems necessary or
            desirable in order to exercise the rights, powers, and privileges
            granted to Reinsurer hereunder.

C.    The parties agree that in fulfilling Reinsurer's obligations under Section
      B(3) above, the Reinsurer or its designated representative shall adjust,
      settle, or compromise all losses in connection with policies reinsured
      under this Agreement. All such adjustments, settlements, and compromises
      shall be paid by Reinsurer from its own funds. The Reinsurer shall have
      vested rights in salvage, subrogation, and recoveries under any claims
      made against policies covered by

                                       4
<PAGE>
      this Agreement. The Reinsurer also shall pay all loss expense in the
      investigation, adjustment, appraisal, or defense of all claims under
      policies reinsured under this Agreement and Reinsurer shall have the right
      to receive any recoveries of such expense. The obligations and duties of
      Reinsurer under this provision shall continue after the termination of
      this Agreement as to all policies reinsured hereunder until any and all
      claims under policies reinsured under this Agreement no longer exist or
      are resolved.

                                    ARTICLE 7

TERM

This Agreement shall be effective as of the 1st day of January, 2003 at 12:01
A.M. and shall continue in force unless and until cancelled in accordance with
the termination provisions of Article 14 of this Agreement.

                                    ARTICLE 8

REINSURANCE FOLLOWS ORIGINAL POLICIES

Reinsurance ceded under this Agreement is subject to the terms and conditions of
the original policy or policies comprising Reassured's Business and
automatically follows all changes in coverages and all endorsements made a part
of such original policy or policies, provided, however, that any such changes
made by Reassured after the effective date of this Agreement are consented to by
Reinsurer, which consent shall not be unreasonably withheld or delayed.

                                    ARTICLE 9

JOINT REINSURANCE PROGRAMS

To the extent that Reassured and Reinsurer participate or have participated in
any joint reinsurance programs, such participation shall continue and shall be
prorata based on each party's prorata portion of both premiums and losses.

                                   ARTICLE 10

REPORTS

Within thirty (30) days after the close of each calendar month during the term
of this Agreement, after Reinsurer has moved Reassured's Business to its
systems, Reinsurer shall furnish to Reassured reports of transactions relating
to Reassured's Business, including (a) all premiums written and earned; (b) a
summary of losses and loss expenses split between paid, less salvage received,
and outstanding, both reported and unreported, for the current calendar year and
inception to date; and (c) such other information which Reassured may reasonably
request or which may be required to complete Reassured's annual statement or
other reports required by any governmental authority with jurisdiction over

                                       5
<PAGE>
Reassured. Such reports shall be furnished by Reassured to Reinsurer until
Reassured's Business is moved to Reinsurer's systems.

                                   ARTICLE 11

RENEWALS AND NEW BUSINESS

A.    For three years after the effective date of this Agreement, Reassured
      shall and shall cause its affiliates to write Reassured's Business as
      requested by Reinsurer [under the Service Agreement dated ______________
      between ___________________] in compliance with the form and rate filings
      then in effect and all such business shall be reinsured 100% by Reinsurer
      hereunder. Reinsurer has the sole and exclusive right to renew the
      policies, which are subject to this Agreement. The parties acknowledge
      that the Reassured may engage in the personal lines business and may write
      personal lines policies which shall not be subject to the terms of this
      Agreement.

B.    Reinsurer intends to appoint all of the agents of Reassured who produced
      the Reassured's Business to offer the Reinsurer's own policies and
      contracts of insurance to renew and replace the personal lines policies.
      Reassured authorizes Reinsurer to make such appointments.

C.    If, from the termination date of this Agreement and thereafter, Reinsurer
      is unable to renew for any reason whatsoever, the personal lines business
      on its own policies and contracts of insurance, then, upon Reinsurer's
      written request, Reassured shall offer to renew such of the personal lines
      business which Reinsurer cannot renew on its own policies. If, during this
      same period, Reinsurer is unable to issue for any reason whatsoever a
      policy or contract of insurance representing new business, which policy or
      contract would have been personal lines business had the policy been in
      force on the effective date of this Agreement then, upon Reinsurer's
      written request, Reassured shall offer to issue policies or contracts of
      insurance for such new business. All policies and contracts of insurance
      issued by Reassured under this Article shall be deemed to be personal
      lines business reinsured hereunder for all purposes of this Agreement.
      Likewise, if Reinsurer does not for any reason renew any of the personal
      lines business and Reassured is required to renew it, such renewal
      policies shall be deemed to be personal lines business reinsured
      hereunder. All policies and contracts of insurance issued by Reassured
      under this Article shall be reinsured one hundred percent (100%) by
      Reinsurer with no portion of the liabilities thereunder ceded by Reassured
      to other reinsurers as if this Agreement had not terminated.

D.    Reinsurer shall be responsible for all fees, assessments and assignments
      levied against Reassured by any state insolvency pool or guaranty fund
      which are based on premiums written or earned on the business written
      pursuant to this Article.

                                       6
<PAGE>
                                   ARTICLE 12

ASSISTANCE AND COOPERATION

Reassured agrees to cooperate fully with Reinsurer with respect to claims or
other disputes arising out of or in connection with Reassured's Business.
Reassured shall give prompt notice to Reinsurer of any claims or lawsuits made
or brought against Reassured arising out of or in connection with Reassured's
Business.

                                   ARTICLE 13

INDEMNIFICATION

Reinsurer shall defend and indemnify Reassured against and hold Reassured
harmless from any costs, expenses, and fees of any type incurred in connection
with the defense of any action in connection with business covered by this
Agreement, including, without limitation, damages, fines or penalties of any
kind that may result from Reinsurer's performance or failure to perform any or
all obligations under this Agreement.

                                   ARTICLE 14

TERMINATION

Notwithstanding the foregoing, the obligations under this Agreement may be
terminated at any time upon terms mutually acceptable to the parties, including
adequate security for outstanding obligations at the time of termination. Except
as provided in Article 11, this Agreement shall not apply to any insurance
business written or assumed by Reassured after December 31, 2006 unless this
Agreement is extended by mutual agreement of the parties to apply to insurance
business written after such date.

                                   ARTICLE 15

ACCESS TO RECORDS

Reinsurer and Reassured shall each allow the other to inspect at all reasonable
times all of its records with respect to Reassured's Business and with respect
to claims, losses, or legal proceedings which involve or are likely to involve
Reassured's Business.

                                   ARTICLE 16

ERRORS AND OMISSIONS

Inadvertent delays, errors, or omissions made in connection with the business
under this Agreement shall not relieve either party from any liability which
would have attached to it had such delay, error, or omission not occurred,
provided always that such error or omission is rectified as soon as possible
after discovery.

                                       7
<PAGE>
                                   ARTICLE 17

NOTICE PROVISION

Notices, requests, demands, or other communications given pursuant to or in
connection with this Agreement, shall be in writing and shall be personally
delivered or sent by first class mail, postage prepaid to the addresses as
follows:

      REINSURER:

      Windsor Insurance Company
      11700 Great Oaks Way
      Alpharetta, GA 30022

      REASSURED:
      Great American Insurance Company
      580 Walnut Street
      Cincinnati, OH 45202
      Attention:  General Counsel

                                   ARTICLE 18

INSOLVENCY

Notwithstanding any other provision to the contrary, in the event of the
insolvency of Reassured, the reinsurance provided by this Agreement shall be
payable by Reinsurer on the basis of the liability of Reassured for the business
reinsured hereunder, without diminution because of such insolvency, directly to
Reassured or its liquidator, receiver or statutory successor.

Reinsurer shall be given written notice of the pendency of each claim or loss
which may involve the reinsurance provided by this Agreement within a reasonable
time after such claim or loss is filed in the insolvency proceedings. Reinsurer
shall have the right to investigate each such claim or loss and interpose, at
its own expense, in the proceeding where the claim or loss is to be adjudicated,
any defense available to Reassured, its liquidator, receiver, or statutory
successor. The expense thus incurred by Reinsurer shall be chargeable, subject
to court approval, against the insolvent Reassured as part of the expense of
liquidation to the extent of the proportionate share of the benefit which may
accrue to Reassured solely as a result of the defense undertaken by Reinsurer.

Nothing contained in this Article is intended to change the relationship of the
parties to this Agreement or to enlarge upon the rights or obligations of either
party hereunder except as provided herein. Its intent is to pay the statutory
successor of Reassured on the basis of the amount of liability determined in the
liquidation or receivership proceeding rather than on the basis of the actual
amount of loss paid by the liquidator, receiver, or statutory successor to
allowed claimants.

                                       8
<PAGE>
                                   ARTICLE 19

NON-ASSIGNABILITY

Neither Reassured nor Reinsurer may assign any of its rights or obligations
under this Agreement without the express written consent of the other, except
that the Reassured may assign its rights under this Agreement to any of its
affiliates in connection with a merger involving the Reassured or in connection
with the acquisition of substantially all the assets of the Reassured.

                                   ARTICLE 20

UNAUTHORIZED REINSURANCE

A.    If any jurisdiction in which any portion of Reassured's Business was
      written shall not permit Reassured, in the statements required to be filed
      with such jurisdiction's regulatory authority(ies), to receive full credit
      as admitted reinsurance for the reinsurance provided by Reinsurer under
      this Agreement, Reinsurer agrees to fund such obligations (hereinafter
      referred to as "Reinsurer's Obligations") by funds withheld, cash
      advances, Letter of Credit or Trust Agreement. The Reinsurer shall have
      the option of determining the method of funding provided the Reassured
      receives full credit for Reinsurer's Obligations from insurance regulatory
      authorities having jurisdiction over Reassured's reserves.

B.    When funding by a Letter of Credit, the Reinsurer agrees to apply for and
      secure timely delivery to the Reassured of a clean, irrevocable and
      unconditional Letter of Credit issued by a bank and containing provisions
      acceptable to the insurance regulatory authorities having jurisdiction
      over the Reassured's reserves in an amount equal to the Reinsurer's
      proportion of said reserves. Such Letter of Credit shall be issued for a
      period of not less than one year, and shall be automatically extended for
      one year from its date of expiration or any future expiration date unless
      thirty (30) days (sixty (60) days where required by insurance regulatory
      authorities) prior to any expiration date the issuing bank shall notify
      the Reassured by certified or registered mail that the issuing bank elects
      not to consider the Letter of Credit extended for any additional period.

C.    The Reinsurer and Reassured agree that the Letters of Credit provided by
      the Reinsurer pursuant to the provisions of this Agreement may be drawn
      upon at any time, notwithstanding any other provision of this Agreement,
      and be utilized by the Reassured or any successor, by operation of law, of
      the Reassured including, without limitation, any liquidator,
      rehabilitator, receiver or conservator of the Reassured for the following
      purposes, unless otherwise provided for in a separate Trust Agreement:

      1.    to reimburse the Reassured for the Reinsurer's Obligations, the
            payment of which is due under the terms of this Agreement and which
            has not been otherwise paid;

      2.    to make refund of any sum which is in excess of the actual amount
            required to pay the Reinsurer's Obligations under this Agreement.

                                       9
<PAGE>
D.    In the event the amount drawn by the Reassured on any Letter of Credit is
      in excess of the actual amount determined to be due, the Reassured shall
      promptly return to the Reinsurer the excess amount so drawn.

E.    The issuing bank shall have no responsibility whatsoever in connection
      with the propriety of withdrawals made by the Reassured or the disposition
      of funds withdrawn, except to ensure that withdrawals are made only upon
      the order of properly authorized representatives of the Reassured.

F.    At annual intervals, or more frequently as agreed but never more
      frequently than quarterly, the Reassured shall prepare a specific
      statement of the Reinsurer's Obligations, for the sole purpose of amending
      the Letter of Credit, in the following manner:

      1.    If the statement shows that the Reinsurer's Obligations exceed the
            balance of credit as of the statement date, the Reinsurer shall,
            within thirty (30) days after receipt of notice of such excess,
            secure delivery to the Reassured of an amendment to the Letter of
            Credit increasing the amount of credit by the amount of such
            difference.

      2.    If, however, the statement shows that the Reinsurer's Obligations
            are less than the balance of credit as of the statement date, the
            Reassured shall, within thirty (30) days after receipt of written
            request from the Reinsurer, release such excess credit by agreeing
            to secure an amendment to the Letter of Credit reducing the amount
            of credit available by the amount of such excess credit.

                                   ARTICLE 21

ARBITRATION'

As a condition precedent to any right arising hereunder, any dispute between
Reassured and Reinsurer arising out of the provisions of this Agreement, or
concerning its interpretation or validity, whether arising before or after
termination of this Agreement, shall be submitted to arbitration in the manner
hereinafter set forth.

Unless the parties agree upon a single arbitrator within 30 days after the
receipt of a notice of intention to arbitrate, all disputes shall be submitted
to an arbitration panel composed of two arbitrators and an umpire, chosen in the
manner described below.

The members of the arbitration panel shall be chosen from persons knowledgeable
in the insurance and reinsurance business with no prior or present business or
personal connection to either party or another arbitrator. Unless a single
arbitrator is agreed upon, the party requesting arbitration (hereinafter
referred to as the "claimant") shall appoint an arbitrator and give written
notice thereof, by registered or certified mail, return receipt requested, to
the other party (hereinafter referred to as the "respondent") together with the
notice of intention to arbitrate. Within 30 days after receiving such notice,
the respondent shall also appoint an arbitrator and notify the claimant thereof.
Before instituting a hearing, the two arbitrators so appointed shall choose an
umpire. If, within 20 days after the appointment of the

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<PAGE>
arbitrator chosen by the respondent, the two arbitrators fail to agree upon the
appointment of an umpire, each of them shall nominate two individuals to serve
as umpire, of whom they shall decline two and the umpire shall be chosen from
the remaining two by drawing lots. The name of the individual first drawn shall
be the umpire.

If the respondent fails to appoint an arbitrator within 30 days after receiving
a notice of intention to arbitrate, such arbitrator shall be appointed by the
claimant who shall then, together with the first arbitrator appointed by the
claimant, choose an umpire as provided in the preceding paragraph of this
Article.

Any arbitration instituted pursuant to this Article shall be held in Cincinnati,
Ohio unless some other place is mutually agreed upon by Reassured and Reinsurer.

Unless otherwise extended by the arbitration panel, or agreed to by the parties,
each party shall submit its case to the panel within 30 days after the selection
of an umpire.

All proceedings before the panel shall be informal and the panel shall not be
bound by the formal rules of evidence. The panel shall also have the power to
fix all procedural rules relating to the arbitration proceeding. In reaching any
decision, the panel shall give due consideration to the customs and usages of
the insurance and reinsurance business, and shall make their award with a view
of effecting the general purpose of this Agreement rather than in accordance
with a literal interpretation of the language.

The arbitration panel shall render its decision within 60 days after conclusion
of the proceeding, which decision shall be in writing, stating the reasons
therefor. The decision of the majority of the panel shall be final and binding
on the parties to the proceeding. Judgment may be entered upon the final
decision of the arbitrators in any court having jurisdiction. No punitive
damages may be awarded.

Unless otherwise allocated by the panel, all costs of the arbitration
proceeding, including the fees of the arbitrators and umpire, shall be borne
equally among the parties.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
in duplicate effective as of January 1, 2003.

                                 WINDSOR INSURANCE COMPANY

                                 By:
                                    --------------------------------------------
                                       Name:
                                            ------------------------------------
                                       Title:
                                             -----------------------------------

                                 GREAT AMERICAN INSURANCE COMPANY
                                 GREAT AMERICAN ALLIANCE INSURANCE COMPANY
                                 GREAT AMERICAN ASSURANCE COMPANY

                                       11
<PAGE>
                                 GREAT AMERICAN CONTEMPORARY INSURANCE COMPANY
                                 GREAT AMERICAN E & S INSURANCE COMPANY
                                 GREAT AMERICAN FIDELITY INSURANCE COMPANY
                                 GREAT AMERICAN INSURANCE COMPANY OF NEW YORK
                                 GREAT AMERICAN PROTECTION INSURANCE COMPANY
                                 GREAT AMERICAN SECURITY INSURANCE COMPANY
                                 GREAT AMERICAN SPIRIT INSURANCE COMPANY
                                 GREAT TEXAS COUNTY MUTUAL INSURANCE COMPANY

                                 By:
                                    --------------------------------------------
                                          Name:
                                               ---------------------------------
                                          Title:
                                                --------------------------------

                                 GREAT AMERICAN LLOYD'S INSURANCE COMPANY
                                 By its Attorney-In-Fact, Great American
                                   Lloyd's, Inc.

                                 By:
                                    --------------------------------------------
                                          Name:
                                               ---------------------------------
                                          Title:
                                                --------------------------------

                                       12

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