Document:

Seventh Amendment, dated as of September 18, 2010

 Exhibit 10.2.8 
 SEVENTH AMENDMENT TO THE AMENDED AND 
 RESTATED STOCKHOLDERS AGREEMENT

 OF 
 SITEL WORLDWIDE CORPORATION 
 This Seventh Amendment to the Amended and
Restated Stockholder Agreement of SITEL Worldwide Corporation (f/k/a ClientLogic Corporation) (this “Amendment”) is made by and among the Corporation, the Onex Group and OMERS (as each is defined in the Stockholders Agreement) and
is effective as of February 18, 2010. 
 RECITALS: 
 WHEREAS, the Corporation and the holders of the capital stock of the Corporation entered into that certain Amended and Restated Stockholders Agreement, dated as of September 14, 2007, as further
amended (the “Stockholders Agreement”); 
 WHEREAS, Section 8.9(b) of the Stockholders Agreement grants
the Corporation, the Onex Group and OMERS the right to amend such agreement; 
 WHEREAS, the Corporation, the Onex Group and
OMERS desire to amend certain provisions of the Stockholders Agreement as set forth below; 
 NOW, THEREFORE, in consideration
of the mutual covenants and promises contained herein and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto do hereby agree as follows: 

ARTICLE I 

AMENDMENT OF STOCKHOLDERS AGREEMENT 
 Section 1.1 Amendment to Section 2.1 (a) – Board. Section 2. l(a) of the Stockholders Agreement is hereby deleted in its entirety and replaced with the following: 

Subject to Section 2.1(c), the Board shall consist of (i) one individual as may be designated from time to time by OMERS Group
(the “OMERS Group Designee”) and (ii) up to five individuals as may be designated from time to time by the Onex Group (an “Onex Group Designee”); provided, however, that one of the Onex Group
Designees shall be a member of Management (a “Management Designee”). A Management Designee shall at all times while serving on the Board be a member of Management; it being understood that the size of the Board may hereafter be
increased from time to time. 

 Section 1.2 Amendment to Section 2.7 – Audit and Compensation
Committees. Section 2.7 of the Stockholders Agreement is hereby deleted in its entirety and replaced with the following: 
 The Board’s audit committee (“Audit Committee”) shall be comprised of three members, one of whom shall be an OMERS Group Designee and two of whom shall be Onex Group Designees;
provided, however, that upon the election or appointment of an Outside Director to the Board, such Outside Director shall replace one of the Onex Group Designees (as selected by Onex) on the Audit Committee. The Board shall cause its compensation
committee (“Compensation Committee”) to be comprised of not fewer than two members nor more than three members, one of whom shall be an OMERS Group Designee and up to two of whom shall be ONEX Group Designees; provided, however, if
the Compensation Committee is comprised of three members, an Outside Director shall replace one of the Onex Group Designees (as selected by Onex) on the Compensation Committee. Except for the Audit Committee and the Compensation Committee, no other
committees of the Board shall be established unless the OMERS Group is entitled to designate at least one-third of the members of any such committee. If any director serving on any committee shall cease to serve as a director of the Corporation for
any reason or otherwise is unable to fulfill his or her duties on any such committee, he or she shall be succeeded by another director designated in accordance with Section 2.2 by the party initially designating such director;
provided, however, that (i) an OMERS Group Designee shall not be entitled to attend any committee meeting during discussions of a transaction or other action relating to : OMERS or an Affiliate thereof and (ii) an Onex Group Designee shall not be entitled to attend any committee meeting
during discussions of a transaction or other action relating to Onex or an Affiliate thereof. This Section 2.7 shall terminate, and rights and obligations of the parties hereunder shall cease to have any force or effect, at such time as
the OMERS Group ceases to own the OMERS Minimum Percentage. 
 Section 1.3 Amendment to Section 5.3(g) – No
Superior or Inconsistent Rights. Section 5.3(g) of the Stockholders Agreement is hereby amended to add the double underlined language below: 
 The Corporation shall not enter into, grant, or assume any obligation under, or otherwise permit to exist, any registration rights of any person with respect to any equity securities of the
Corporation except as expressly set forth herein unless (i) such registration rights are not superior to, or inconsistent or in conflict with, the registration rights granted in this Section 5, it being understood that no demand
registration rights will be granted after the date hereof that permit the holder of such rights to exercise its demand registration rights earlier than 181 days after the consummation of a Qualified IPO, and (ii) the person or persons receiving
the benefits of such registration rights acknowledge in writing that such registration rights are subject to the terms and conditions of the registration rights granted herein. As of the date hereof, the Corporation hereby agrees and acknowledges
that no Person other than OMERS has any right to make a Demand Request. 

  
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 ARTICLE II 
 MISCELLANEOUS 
 Section 2.1 Defined Terms. All capitalized
terms used and not defined herein shall have the meanings ascribed to such terms in the Stockholders Agreement. 

Section 2.2 Effect of Amendment. Except as specifically provided herein, the Stockholders Agreement is in all respects
ratified and confirmed. All of the terms, conditions and provisions of the Stockholders Agreement as hereby amended shall be and remain in full force and effect. 
 Section 2.3 Entire Agreement. This Amendment, together with the unaltered portions of the Stockholders Agreement, embodies the entire agreement and understanding of the parties hereto and
supersedes all prior agreements and understandings relating to the subject matter hereof. 
 Section 2.4 Governing
Law. This Amendment shall be governed by and construed in accordance with the laws of the State of New York, without regard to the conflicts of laws rules thereof. 
 Section 2.5 Duplicate Originals. This Amendment may be executed in as many counterparts as may be necessary or convenient, and each of which, when so executed, shall be deemed to be an
original, but all such counterparts shall constitute but one and the same agreement. 
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BLANK] 

  
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 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the date first
written above. 
  

					
	SITEL WORLDWIDE CORPORATION
		
	By:	 	/s/ David Beckman
		 	Name:	 	David Beckman
		 	Title:	 	CLO & Secretary
	
	ONEX CORPORATION
		
	By:	 	/s/ Donald W. Lewtas
		 	Name:	 	Donald W. Lewtas
		 	Title:	 	Chief Financial Officer
		
	By:	 	/s/ Andrea E. Daly
		 	Name:	 	Andrea E. Daly
		 	Title:	 	Vice President and General Counsel
	
	ONEX CLIENTLOGIC HOLDINGS, LLC
		
	By:	 	/s/ Robert M. Le Blanc
		 	Name:	 	Robert M. Le Blanc
		 	Title:	 	Director
		
	By:	 	/s/ Donald F. West
		 	Name:	 	Donald F. West
		 	Title:	 	Director
	
	OCP SC INVESTMENT HOLDINGS INC.
		
	By:	 	/s/ Illegible
		 	Name:	 	Illegible
		 	Title:	 	Illegible
		
	By:	 	/s/ Lisa Melchior
		 	Name:	 	Lisa Melchior
		 	Title:	 	Managing Director

  
 4Class B Stockholders Agreement

 Exhibit 10.3 
 CLASS B STOCKHOLDERS AGREEMENT 
 THIS CLASS B STOCKHOLDERS AGREEMENT
(this “Agreement”) dated as of August 15, 2000, is entered into among ClientLogic Corporation, a Delaware corporation (including its successors, the “Company”), Onex Holding Property Management Ltd., a
Hungarian offshore company (“Onex HOC”), Onex Corporation, a corporation organized under the laws of the Province of Ontario, Canada (“Onex”), and Ontario Municipal Employees Retirement Board, a corporation
continued under the Ontario Municipal Employees Retirement System Act (“OMERS”). 
 WHEREAS, the Company and
OMERS are executing and delivering this Agreement in connection with the closing (the “Closing”) of the transactions contemplated by the Stock Purchase Agreement dated as of August 15,2000, between the Company and OMERS (the
“Purchase Agreement”); 
 WHEREAS, as of the date hereof, the Stockholders (as defined below) own the shares of
capital stock of the Company set forth opposite their respective names on Schedule A; 
 WHEREAS, as of the date
hereof, the Stockholders collectively own all of the outstanding shares of Class B Voting Common Stock (as defined below); and 

WHEREAS, concurrently herewith, the Company, Onex HOC, Onex, and OMERS are executing and delivering an Amended and Restated Stockholders
Agreement among the Company, Onex HOC, Onex, OMERS, and certain other stockholders of the Company who are parties thereto (the “Stockholders Agreement”). 
 NOW, THEREFORE, in consideration of the premises, the mutual covenants and agreements contained herein, and for other good and valuable consideration, the receipt and adequacy of which are hereby
acknowledged, the parties hereto hereby agree as follows: 
 ARTICLE 1 

Definitions 

1.1 Definitions. As used in this Agreement, the following terms shall have the following meanings: 

“Affiliate” means, in respect of any specified Person, any other Person who, directly, or indirectly
through one or more intermediaries, controls, is controlled by, or is under common control with such specified Person. For purposes of this definition, “control” (including the terms “controlled by” and
“under common control with”) when used in respect of any specified Person means the power to direct the management and policies of such specified Person, directly or indirectly, whether through the ownership of voting securities, by
contract, or otherwise. 
 “Agreement” means this Class B Stockholders Agreement as amended from
time to time. 
 “Board of Directors” means the Board of Directors of the Company. 

“Business” means the marketing, customer contact and relationship management and fulfillment services of
the Company and its Subsidiaries, taken as a whole, including, without limitation; (i) contact center management, (ii) development and maintenance of customer databases; (iii) development of customized customer marketing programs;
(iv) customer contact management by e-mail, online chat, fax, phone, and mail; (v) order and payment processing; (vi) warehousing; (vii) inventory management; (viii) picking, packing, and shipping merchandise and returns
processing; (ix) list management and brokerage services; and (x) customer loyalty programs. 

 “Bylaws” means the Bylaws of the Company as in effect from
time to time. 
 “Certificate” means the Certificate of Incorporation of the Company as the same
may be amended from time to time. 
 “Class A Nonvoting Common Stock” means shares of
Class A Nonvoting Common Stock, $0.01 par value per share, of the Company, and any capital stock into which such Class A Nonvoting Common Stock thereafter may be changed due to a reclassification, exchange, or other change in such class of
stock. 
 “Class A Voting Common Stock” means shares of Class A Common Stock, $0.01 par
value per share, of the Company, and any capital stock into which such Class A Common Stock thereafter may be changed due to a reclassification, exchange, or other change in such class of stock. 

“Class B Nonvoting Common Stock” means shares of Class B Nonvoting Common Stock, $0.01 par value per
share, of the Company, and any capital stock into which such Class B Nonvoting Common Stock thereafter may be changed due to a reclassification, exchange, or other change in such class of stock. 

“Class B Voting Common Stock” means shares of Class B Common Stock, $0.01 par value per share, of the
Company, and any capital stock into which such Class B Common Stock thereafter may be changed due to a reclassification, exchange, or other change in such class of stock. 

“Closing” has the meaning set forth in the recitals hereto. 

“Closing Date” means the date of the Closing, 

“Common Stock” means the Class A Voting Common Stock, the Class B Voting Common Stock, the
Class A Nonvoting Common Stock, and the Class B Nonvoting Common Stock. 
 “Common Stock
Equivalents” means, without duplication with any other Common Stock or Common Stock Equivalents, any rights, warrants, options, convertible securities or indebtedness, exchangeable securities or indebtedness, or other rights, exercisable
for or convertible or exchangeable into, directly or indirectly, Common Stock and securities convertible or exchangeable into Common Stock, whether at the time of issuance, upon the passage of time, or upon the occurrence of some future event.

 “Company” has the meaning set forth in the introductory paragraph. 

“DGCL” means the General Corporation Law of the State of Delaware as amended from time to time, or any
successor statute. 
 “Exchange Act” means the Securities Exchange Act of 1934, as amended, and
the rules and regulations promulgated by the SEC thereunder. 

  
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 “Fully-Diluted Common Stock” means, at any time, the
then-outstanding Common Stock plus (without duplication) all shares of Common Stock issuable, whether at such time or upon the passage of time or the occurrence of future events, upon the exercise, conversion, or exchange of all
then-outstanding’Common Stock Equivalents. 
 “GAAP” has the meaning set forth in
Section 2.1(b).  
 “IPO Shares” has the meaning set forth in
Section 3.1(a). 
 “OMERS” has the meaning set forth in the introductory paragraph.

 “OMERS Group” means OMERS and its Affiliates and its and their respective officers and
directors. 
 “Onex” has the meaning set forth in the introductory paragraph. 

“Onex HOC” has the meaning set forth in the introductory paragraph. 

“Person” means any individual, corporation, partnership, limited partnership, limited liability company,
joint venture, association, joint-stock company, trust, unincorporated organization, or other legal entity or government or political subdivision thereof. 
 “Pre-IPO Private Placement” has the meaning set forth in Section 3.1(b). 
 “Purchase Agreement” has the meaning set forth in the recitals hereto. 
 “Qualified IPO” means a firm commitment underwritten public offering of Common Stock or other equity securities pursuant to a prospectus, registration statement, or similar document under
the Securities Act or equivalent laws of appropriate jurisdictions where both (i) the proceeds (prior to deducting any underwriters’ discounts and commissions) equal or exceed Fifty Million Dollars ($50,000,000) and (ii) such shares
of Common Stock or equity securities are listed on at least one of The Toronto Stock Exchange, The Montreal Exchange, the New York Stock Exchange, or the American Stock Exchange or authorized to be quoted and/or listed on the Nasdaq Stock Market,
together with such other stock exchange or exchanges as may be approved by the Board of Directors. 

“SEC” means the Securities and Exchange Commission. 

“Security” or “Securities” means the Common Stock and any other securities governed by
the provisions of this Agreement. 
 “Securities Act” means the Securities Act of 1933, as
amended, and the rules and regulations promulgated by the SEC thereunder. 
 “Stockholder(s)”
means (i) a securityholder listed on the signature page hereof and (ii) any direct or indirect transferee of any such securityholder who becomes a party to this Agreement pursuant to a Joinder Agreement in substantially the form of
Schedule B. 
 “Stockholders Agreement” has the meaning set forth in the recitals
hereto. 

  
 3 

 “Subsidiary” of any Person means (i) a corporation a
majority of whose outstanding shares of capital stock or other equity interests with voting power, under ordinary circumstances, to elect a majority of such corporation’s directors, is at the time, directly or indirectly, owned by such Person,
by one or more subsidiaries of such Person, or by such Person and one or more subsidiaries of such Person, and (ii) any other Person (other than a corporation) in which such Person, one or more subsidiaries of such Person, or such Person and
one or more subsidiaries of such Person, directly or indirectly, at the date of determination thereof, has (x) at least a majority ownership interest or (y) the power to elect or direct the election of a majority of the directors or other
governing body of such Person. 
 1.2 Rules of Construction. Unless the context otherwise requires: (i) a term has
the meaning assigned to it; (ii) words in the singular include the plural, and words in the plural include the singular, (iii) words in masculine, feminine, or neuter gender, include each other gender; (iv) references to Articles,
Sections, Schedules, or other subdivisions shall refer to Articles, Sections, Schedules, and other subdivisions of or to this Agreement; (v) provisions apply to successive events and transactions; and (vi) “herein,”
“hereof,” “hereunder,” and other words of similar import refer to this Agreement as a whole and not to any particular Article, Section, or other subdivision. 

ARTICLE II 

Information Rights 
 2.1 Information Rights. Subject to Section 2.3, for so long as the OMERS Group owns at least 15% of the number of shares of Common Stock owned by OMERS on the Closing Date (as adjusted
for stock splits, stock dividends, stock combinations, reclassifications, recapitalizations, and other similar events), the Company shall deliver to OMERS: 
 (a) at least 30 days prior to the end of each fiscal year of the Company, a budget for the next fiscal year, and 
 (b) within 90 days after the end of each fiscal year of the Company, a consolidated statement of operations and comprehensive loss (gain) for such fiscal year, a consolidated balance sheet of the Company
and statement of stockholder’s equity as of the end of such fiscal year, and a statement of cash flows for such fiscal year, such year-end financial reports to be in reasonable detail, prepared in accordance with U.S. generally accepted
accounting principles consistently applied (“GAAP”) and audited by an accounting firm of national reputation selected by the Company; 
 (c) within 45 days after the end of each fiscal quarter of each fiscal year of the Company, an unaudited consolidated statement of operations and comprehensive loss (gain) and statement of cash flows for
such fiscal quarter and an unaudited consolidated balance sheet and a statement of stockholder’s equity as of the end of such fiscal quarter; 
 (d) within 30 days after the end of each month of the Company’s fiscal year, an unaudited consolidated statement of operations and comprehensive loss (gain) and statement of cash flows and an
unaudited consolidated balance sheet for and as of the end of such month; and 
 (e) such other financial
information as OMERS may reasonably request in writing to the Company. 
 2.2 Officer’s Certificate. In respect of
the financial statements called for in Sections 2.1(c) and 2.1(d), the Company shall deliver an instrument executed by the chief financial officer of the Company certifying that such financial statements were prepared in accordance
with GAAP (with the exception of footnotes that may be required by GAAP) and fairly present the financial condition of the Company and its results of operation for the period specified, subject to year-end audit adjustments. 

  
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 2.3 Termination of Rights. Notwithstanding any other provision of this Article
II to the contrary, the provisions of this Article II shall terminate and be of no further force or effect upon the earlier of the consummation of a Qualified IPO or such time as the Company becomes subject to the periodic reporting
requirements of Section 13(a) or 15(d) of the Exchange Act. 
 ARTICLE III  

Covenants 

3.1 Participation Right. 
 (a) Subject to Sections 3.1(b), 3.1(c), and 3.1(d), in connection with the Company’s Qualified IPO, the Company shall use its commercially reasonable efforts to cause the
managing underwriter of such Qualified IPO to offer to OMERS the right to purchase (at the Qualified IPO price) such number of additional shares of capital stock of the Company, which would provide the OMERS Group (together with all direct or
indirect transferees of the OMERS Group) with an aggregate of up to 10.6% (or, if less, its percentage interest in the number of shares of Fully-Diluted Common Stock immediately prior to the Qualified IPO) of the shares (the “IPO
Shares”) of Fully-Diluted Common Stock immediately after the Qualified IPO. Notwithstanding the foregoing provisions of this Section 3.1(a) (i) the managing underwriter may, in its sole discretion, modify or limit
OMERS’ participation right under this Section 3-1(a), by providing written notice to the Company setting forth such underwriter’s reasons for such limitation or modification, including that such limitation or modification is
necessary, because of marketing factors, for the success of the Qualified IPO, (ii) the provisions of Section 3.3(d) of the Stockholders Agreement shall not under any circumstances apply to the participation right provided in this
Section 3.1(a), and (iii) the number of IPO Shares that OMERS would otherwise have the right to purchase under this Section 3.1(a) will be reduced on a share-for-share basis to the extent that the per share offering
price of the IPO Shares is less than the Antidilution Price (as defined in the Purchase Agreement), and, as a result thereof, OMERS receives shares from the Company pursuant to the application of the antidilution provisions of Section 6.3 of
the Purchase Agreement. 
 (b) The participation right provided in Section 3.1(a) shall be subject to
(i) the modification and approval right described in Section 3.1(a), and (ii) the clearance by the SEC or the staff of the SEC of such arrangement without the need to maintain a resale prospectus in effect. If such approval or
clearance is not received, or is reasonably unlikely to be received as a result of decisions, declarations, or policy statements released by the SEC or the staff of the SEC, then the participation right provided in Section 3.1(a) shall
be substituted with a right to purchase a pro rata portion of the Common Stock scheduled to be sold in the Qualified IPO, where the number of shares to be offered hereunder shall not exceed, in the aggregate, the lesser of (i) up to 10.6% of
the shares of Fully-Diluted Common Stock immediately after the Qualified IPO, (ii) OMERS’ percentage interest in the number of shares of Fully-Diluted Common Stock immediately prior to the Qualified IPO, and (iii) such amount as the
managing underwriter shall approve in accordance with Section 3.1(a), in a private placement (the “Pre-IPO Private Placement”); provided, however, the number of shares that OMERS would otherwise have the
right to purchase under this Section 3.1(b) will be reduced on a share-for-share basis to the extent that the per share offering price of such shares is less than the Antidilution Price, and, as a result thereof, OMERS receives
shares from the Company pursuant to the application of the antidilution provisions of Section 6.3 of the Purchase Agreement. The Company shall use its commercially 

  
 5 

 
reasonable efforts to close the Pre-IPO Private Placement immediately before or contemporaneously with the Qualified IPO. It shall be a condition to the Company’s obligation to issue and
sell shares to OMERS in the Pre-IPO Private Placement that, if in the opinion of counsel for the Company or the managing underwriter it is necessary, OMERS execute and deliver to the Company, prior to the initial filing of the registration statement
for the Qualified IPO, a binding subscription agreement to purchase shares in the Pre-IPO Private Placement at a price per share equal to the price at which the Common Stock will be initially offered and sold to the public, less the amount of the
underwriting discount/commission that is paid to the underwriters for each:share of Common Stock sold in the Qualified IPO. 
 (c) The Pre-IPO Private Placement and any offer to be made to OMERS shall be conducted in compliance with all applicable federal and state securities laws and regulations, including, without limitation,
the Securities Act, and all applicable rules and regulations promulgated by the National Association of Securities Dealers, Inc. and other such self-regulating or quasi-public regulatory organizations. If OMERS elects to participate in the Pre-IPO
Private Placement, it shall comply with all reasonable requirements and procedures required by the Company of OMERS, if any. 
 (d) Notwithstanding the foregoing provisions of this Section 3.1, in the event that (i) regulatory authorities continue to object to this arrangement after full discussion and negotiation
with the Company and its legal counsel (with the participation of one legal counsel representing OMERS, if desired by OMERS); (ii) regulatory authorities allow the Company to fulfill its obligations under this arrangement only on the condition that
rescission rights or other specific liability will be assumed by the Company or the underwriters or that special risks related to the Pre-IPO Private Placement be included in the prospectus filed in connection with the Qualified IPO; (iii) the
resolution with regulatory authorities relating to this arrangement would delay the Qualified IPO beyond delays caused by comments from regulatory authorities in respect of other issues (provided, however, that the Company has used its
good faith efforts (with the participation of one legal counsel representing OMERS, if desired by OMERS) to timely resolve any regulatory issues that arise in connection with this arrangement); or (iv) regulatory authorities do not allow the
Company to issue securities of the Company to OMERS at the time of the Qualified IPO, then the Company and OMERS agree to negotiate in good faith to enter into an alternative transaction that as closely as practicable approximates the economic
benefit of the Pre- IPO Private Placement. 
 3.2 Stock Options. For so long as the OMERS Group continues to own at least
33.3% of the number of shares of Common Stock owned by OMERS on the Closing Date (as adjusted for stock splits, stock dividends, stock combinations, reclassifications, recapitalizations, and other similar events), the Company shall not, without the
prior written consent of the Board of Directors (including the OMERS Designee (as defined in the Stockholders Agreement)), (i) increase the aggregate number of shares of Common Stock reserved for issuance under the ClientLogic Corporation 1998
Stock Option Plan, as amended, and any similar plan or agreement to greater than 15% of the shares of Fully-Diluted Common Stock as of the date hereof, or (ii) issue any Common Stock Equivalents that when combined with all then-outstanding
Common Stock Equivalents would, in the aggregate, be exercisable for or convertible or exchangeable into more than 10% of the Company’s then-outstanding shares of Common Stock; provided, however, that the 10% limitation set forth
in clause (ii) above shall not apply to any Common Stock Equivalents that are issued as consideration in connection with any merger, acquisition, consolidation, share exchange, or other similar transaction or in exchange for options, stock,
awards, or similar rights under any stock option plan or similar plan or arrangement of any Person or business acquired by the Company. The Company shall not issue or grant any option or similar right to purchase shares of Class B Voting Common
Stock. 

  
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 3.3 Approval Rights. For so long as the OMERS Group continues to own at least 33.3%
of the number of shares of Common Stock owned by OMERS on the Closing Date (as adjusted for stock splits, stock dividends, stock combinations, rectifications, recapitalizations, and other similar events), the Company shall not, and shall cause its
Subsidiaries not to, without the affirmative vote or prior written consent of OMERS: 
 (a) at any time within 36
months after the Closing Date, issue (i) any shares of capital stock of the Company that rank senior to the Common Stock in respect of dividends and/or distributions upon dissolution, liquidation, and winding up of the Company or (ii) any
Common Stock Equivalents that are convertible or exchangeable into, or exercisable for, capital stock of the Company that ranks senior to the Common Stock in respect of dividends and/or distributions upon dissolution, liquidation, and winding up of
the Company; 
 (b) at any time within 18 months after the Closing Date, repurchase, redeem, or otherwise acquire
any outstanding shares of capital stock of the Company or any of its Subsidiaries, other than (i) the redemption of Common Stock and/or Common Stock Equivalents for an aggregate amount not to exceed $5,000,000, (ii) the issuance of
1,963,321 shares of Class A Voting Common Stock issuable upon exchange of non-voting exchangeable shares in the capital of 1293220 Ontario Inc., a corporation organized under the laws of the Province of Ontario, Canada and an indirect
subsidiary of the Company, subject to adjustment in accordance with the terms thereof; (iii) to effect the purchase of fractional shares, (iv) to repurchase shares of capital stock of the Company or any of its Subsidiaries or Common Stock
Equivalents from employees, officers, directors, or consultants of the Company or any of its Subsidiaries upon termination of their employment or services, or (v) to repurchase shares of capital stock of the Company in accordance with
Section 4.11(c) of the Stockholders Agreement (other than from Onex); 
 (c) materially change the nature of
the Company’s or any Subsidiary’s Business; 
 (d) assign, sell, transfer, or otherwise dispose of, any
material technology of the Company or any of its Subsidiaries other than (i) the licensing of such technology to third Persons on a non-exclusive basis pursuant to commercially reasonable terms or in the ordinary course of business consistent
with past practice and/or (ii) the spinoff by dividend of the stock of Portal 360 Corporation (containing the Portal 360 technology) to the stockholders of the Company on a pro- rata basis at any time after the Closing Date; 

(e) enter into or amend, renew, or voluntarily waive any right under any contract or transaction with an Affiliate of the
Company (including, without limitation, any issuance of securities) other than the payment of fees to, and reimbursement or advancement of expenses of, directors of the Company and/or its Subsidiaries and the payment of compensation to, and
reimbursement of expenses of, officers and employees of the Company and/or its Subsidiaries in a manner consistent with past practice (provided, however, that with respect to the Financial Advisory Agreement dated as of May 1,
1999, among the Company, the Clients (as defined therein), and Onex Service Partners and the Monitoring and Oversight Agreement dated as of January 1, 1999, among the Company, the Clients (as defined therein), and Onex Service Partners, OMERS
hereby agrees that such agreements may remain in effect in accordance with their terms until the first anniversary of the Closing Date, after which time OMERS will have the right to require the Company and Onex to modify or terminate such agreements
and each of the Company and Onex agree to comply with any such requirement and waive any other rights that would otherwise exist under such agreements); 

  
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 (f) amend the Certificate or Bylaws except as requested by the lead
underwriter for the Qualified IPO in connection with the Qualified IPO; 
 (g) (i) enter into any merger,
consolidation, recapitalization, or share exchange with or into any one or more other Persons if immediately after any such merger, consolidation, recapitalization, or share exchange the stockholders of the Company immediately prior to such merger,
consolidation, recapitalization, or share exchange would own, immediately after such merger, consolidation, recapitalization, or share exchange, less than 50% of the voting securities of the surviving Person in such merger, consolidation,
recapitalization, or share exchange, (ii) sell all or substantially all of the Company’s assets in one transaction or a series of related transactions, or (iii) dissolve, liquidate, or wind up the Company (other than as a result of
the filing of an involuntary petition in bankruptcy or insolvency proceeding brought against the Company); provided, however, that notwithstanding the foregoing provisions of this clause (g), OMERS shall not have any right to approve
any such transaction (A) that would result in OMERS receiving $8 or more per share (as adjusted for stock splits, stock dividends, stock combinations, reclassifications, recapitalizations, and other similar events) (1) in cash, (2) in
the form of equity securities of a publicly-traded class that are freely marketable immediately following such transaction other than any restrictions under Rule 145 under the Securities Act (or any successor rule) or pursuant to customary lock-up
agreements entered into with underwriters or investment bankers, and/or (3) in the form of any debt security if such security has a maturity of one year or less and is rated B1 or better by Moody”s Investors Services, Inc. or is rated B+
or better by Standard and Poor’s Corporation, and (B) at any time after the fourth anniversary of the Closing Date; 
 (h) (i) file any voluntary petition in bankruptcy, (ii) file a petition or answer seeking for itself any reorganization, arrangement, composition, readjustment, dissolution, liquidation, or
similar relief under any bankruptcy or debtor relief law, (iii) file an answer or other pleading admitting to or failing to contest the material allegations of petition filed against it in any bankruptcy or insolvency proceeding brought against
the Company or any of its Subsidiaries, (iv) seek, consent to, or acquiesce in the appointment of a trustee, receiver, or liquidator of the Company, any of its Subsidiaries, or all or any substantial portion of their respective assets or
properties, or (v) make a general assignment for the benefit of creditors; 
 (i) materially change the
accounting policies followed by the Company or any of its Subsidiaries, except as required by GAAP or applicable law; 
 (j) change the auditors of the Company or any of its Subsidiaries; 

(k) issue any shares of capital stock of any Subsidiary other than directors’ qualifying shares or as may otherwise
be required by applicable law; or 
 (m) change the size of the Board of Directors, other than in accordance with
Section 2.5 of the Stockholders Agreement. 
 ARTICLE IV  

Miscellaneous 
 4.1 Implementation. Each Stockholder shall vote its shares of Common Stock, and all other securities of the Company entitled to vote on a particular matter, at all times, to cause its nominees to
the Board of Directors (if any) to act at all times and otherwise to exercise its influence in respect of the Company, the Company shall exercise its influence in respect of its Subsidiaries, and the Company and

  
 8 

 
each Stockholder shall sign all such documents and to do and perform all such other acts or things as may be necessary or desirable from time to time in order to give full effect to the
provisions and intent of this Agreement and to ensure that the provisions of this Agreement shall govern the affairs of the Company and its Subsidiaries to the maximum extent permitted by law, notwithstanding any conflicting provision in the
Certificate, the Bylaws, or any conflicting resolutions of the directors or stockholders of the Company. In the case of any conflict between the provisions of this Agreement and the Certificate, the Bylaws, or any such resolutions, each Stockholder
shall take all such action as may be required under the DGCL or otherwise to amend the Certificate, the Bylaws, or such resolutions, as the case may be, to resolve such conflict so that the provisions of this Agreement shall, to the maximum extent
permitted by law, at all times prevail. 
 4.2 Notices. Any notices or other communications required or permitted
hereunder shall be in writing, and shall be sufficiently given if made by hand delivery, by facsimile, or by registered or certified mail, postage prepaid, return receipt requested, addressed as follows (or at such other address or facsimile number
as may be substituted by notice given as herein provided): 
 If to the Company 

ClientLogic Corporation 
 Two American Center 
 3120 West End Avenue, Suite 1000 

Nashville, Tennessee 37203 
 Facsimile: (615)301-7196 
 Attention: Chief Financial Officer 

-and- 

ClientLogic Corporation 
 Two American Center 
 3120 West End Avenue, Suite 1000 

Nashville, Tennessee 37203 
 Facsimile: (615)301-7225 
 Attention: General Counsel 

with a copy to (which shall not constitute notice): 
 Weil, Gotshal & Manges LLP 
 100 Crescent Court, Suite 1300 

Dallas, Texas 75201 
 Facsimile: (214) 746-7777 
 Attention: Mary R. Korby 

If to any Stockholder, at its address or facsimile number listed on the signature pages hereof. 

Any notice or communication hereunder shall be deemed to have been given or made as of the date so delivered if personally delivered;
when answered back, if telexed; when receipt is acknowledged, if faxed; and five calendar days after mailing if sent by registered or certified mail (except that a notice of change of address shall not be deemed to have been given until actually
received by the addressee). Failure to mail a notice or communication to a Stockholder or any defect in it shall not affect its sufficiency in respect of any other Stockholder. If a notice or communication is mailed in the manner provided above, it
is duly given,’ whether or not the addressee receives it 

  
 9 

 4.3 Successors and Assigns. Whether or not an express assignment has teen made
pursuant to the provisions of this Agreement, provisions of this Agreement that are for the Stockholders’ benefit as the holders of any Securities are also for the benefit of, and enforceable by, all subsequent holders of Securities;
provided, however, that OMERS shall not assign, delegate, or otherwise transfer (whether by operation of law, by contract, or otherwise) any rights and/or obligations of OMERS under Article II, Section 3.1, and/or
Section 3.3, except to one or more members of the OMERS Group. Each Stockholder will cause any transferee of any Security (or any interest therein held by it) or of any rights and/or obligations hereunder to execute and deliver a Joinder
Agreement in substantially the form attached hereto as Schedule B. This Agreement shall be binding upon the Company, each Stockholder, and their respective successors and permitted assigns. 

4.4 Remedies. The Stockholders agree and acknowledge that money damages may not be an adequate remedy for any breach of the
provisions of this Agreement and that any Stockholder may in its sole discretion apply to any court of competent jurisdiction for specific performance and/or injunctive relief in order to enforce or prevent any violation of the provisions of this
Agreement. 
 4.5 Termination. The provisions of this Agreement shall terminate upon the consummation of a Qualified IPO
and may be terminated at any time by agreement in writing of Onex, Onex HOC, and OMERS at the time of such agreement. 
 4.6
Governing Law. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW. 
 4.7 Severability. In the event any provision of this Agreement shall be held invalid, illegal, or unenforceable in any respect for any reason by a court of competent jurisdiction, the validity,
legality, and enforceability of any such provision in every other respect and the remaining provisions of this Agreement shall not in any way be affected or impaired thereby. 
 4.8 No Waivers; Amendments 
 (a) No Waivers. No
failure or delay on the part of the Company or any Stockholder in exercising any right, power, or remedy hereunder shall operate as a waiver thereof, nor shall any single or partial exercise of any such right, power, or remedy preclude any other or
further exercise thereof or the exercise of any other right, power, or remedy. The remedies provided for herein are cumulative and are not exclusive of any remedies that may be available to the Company or any Stockholder whether at law, in equity,
or otherwise. 
 (b) Amendment and Waiver. Any provision of this Agreement may be amended or waived if,
but only if, such amendment or waiver is in writing and is signed by the Company, Onex, Onex HOC, and OMERS, and such amendment or waiver shall be binding on all of the Stockholders and the Company. 

4.9 Currency. Unless otherwise indicated, all dollar amounts referred to in this Agreement are expressed in United States dollars.

  
 10 

 4.10 Headings. The section and article headings in this Agreement are for convenience
of reference only and shall not be deemed to alter or affect the meaning or interpretation of any provision hereof. 
 4.11
Entire Agreement. This Agreement (together with the Stockholders Agreement) constitutes the entire agreement, and supersedes all prior agreements, understandings, negotiations, and discussions (whether written or oral), among the parties
hereto in respect of the subject matter hereof. There are no conditions, covenants, agreements, representations, warranties, or other provisions, express or implied, collateral, statutory, or otherwise, relating to the subject matter hereof except
as expressly provided in this Agreement and the Stockholders Agreement. 
 4.12 Counterparts. This Agreement may be
executed in two or more counterparts, all of which shall constitute one and the same instrument. 
 4.13 Time of Essence.
Time shall be of the essence of this Agreement. 
 4.14 Ceasing to Be a Party. Except as otherwise provided in this
Agreement, a Stockholder shall cease to be a party to this Agreement in the event that such Stockholder and every Affiliate thereof no longer holds or has any interest in the Common Stock. Any Stockholder that ceases to be a party to this Agreement
shall have no further rights or obligations under this Agreement, other than rights and obligations that may have arisen or accrued before such Stockholder ceased to be a party hereto. 

4.15 Change in Securities. The provisions of this Agreement relating to Securities of any class or series shall apply, mutatis
mutandis, to any Securities into which such Securities may be converted, reclassified, redesignated, subdivided, consolidated, or otherwise changed from time to time and to any Securities of any successor or continuing corporation to the Company
that may be received in respect of any Securities on a reorganization, amalgamation, consolidation, or merger, statutory or otherwise. 
 4.16 Securities Subsequently Acquired. Each Stockholder agrees that, in addition to the shares of Common Stock now owned by it as set out opposite its name in Schedule A, all Common
Stock or Common Stock Equivalents hereafter acquired by such Stockholder shall be subject in all respects to the provisions of this Agreement. 
 * * * * * 
 [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK] 

  
 11 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first
written above. 
  

			
	CLIENTLOGIC CORPORATION
		
	By:	 	/s/ illigible
	Name:	 	illigible
	Title:	 	Assistant Secretary
	
	ONEX CORPORATION
		
	By:	 	/s/ Thomas P. Dea
	Name	 	Thomas P. Dea
	Title:	 	Vice President
		
	Address:	 	161 Bay Street, 49th Floor
		 	P.O. Box 700
		 	Toronto, Ontario, MSJ 2S1
	Facsimile:	 	(416) 362-5765
	Attention:	 	Thomas P. Dea
	
	ONEX HOLDING PROPERTY MANAGEMENT, LTD.
		
	By:	 	/s/ Donald F. West
	Name:	 	Donald F. West
	Title:	 	Director
		
	Address:	 	161 Bay Street, 49th Floor
		 	P.O. Box 700
		 	Toronto, Ontario, MSJ 2S1
	Facsimile:	 	(416) 362-5765
	Attention:	 	Thomas P. Dea

  
 12 

 
			
	ONTARIO MUNICIPAL EMPLOYEES RETIREMENT BOARD
		
	By:	 	/s/ Ian D. Collier
	Name	 	Ian D. Collier
	Title:	 	Vice President
		
	By:	 	/s/ Lisa A. Melchior
	Name:	 	Lisa A. Melchior
	Title:	 	Portfolio Manager
		
	Address:	 	One University Avenue, Suit 1100
		 	Toronto, Ontario, M5J 2P1
	Facsimile:	 	(416) 369-0675
	Attention:	 	Lisa A. Mclehior

  

 SCHEDULE A 

 

							
	 Name of Stockholder
	  	 Type of Security
	  	 No. of Shares
	 
	Onex Corporation	  	Class B Voting Common Stock	  	 	3,125,000	  
	Onex Holding Property Management Ltd.	  	Class B Voting Common Stock	  	 	66,451,221	  
	Ontario Municipal Employees Retirement Board	  	 Class B Voting Common Stock

Class B Nonvoting Common Stock
	  	 
 	1,750,000
8,250,000	  
  

  
 14 

 SCHEDULE A 

 

							
	 Stockholder
	  	Shares Owned	 	  	 
			
	 Arraiz, Maria
	  	 	193	  	  	
	 Bailey, Melissa
	  	 	3,312	  	  	
	 Baskin, Steven
	  	 	193	  	  	
	 Berdych, Nancy
	  	 	49	  	  	
	 Berger, Michael
	  	 	242	  	  	
	 Biltekoff, Joanne
	  	 	40,358	  	  	
	 Boffa, Tony
	  	 	61	  	  	
	 Bookmiller, Brian
	  	 	193	  	  	
	 Brege, Tracy
	  	 	193	  	  	
	 Brevda, Evelyn
	  	 	242	  	  	
	 Brleteneder, Lill
	  	 	121	  	  	
	 Briggs, Mark R.
	  	 	128,572	  	  	
	 Broome, Aaron
	  	 	61	  	  	
	 Bubak, Jeff
	  	 	1,206	  	  	
	 Bush, Nora
	  	 	129	  	  	
	 Bush, Sandra
	  	 	34,329	  	  	
	 Byrnes, Christine
	  	 	193	  	  	
	 Callahan, Elynn
	  	 	33	  	  	
	 Capato, Anthony
	  	 	16,554	  	  	
	 Casteel, Julie
	  	 	82,143	  	  	
	 Christopher, Gena
	  	 	49	  	  	
	 Coia, Ralph
	  	 	33	  	  	
	 Dekker, Peter E.
	  	 	77,541	  	  	
	 Digiore, Jim
	  	 	804	  	  	
	 DiPale, Grace
	  	 	61	  	  	
	 Doherty, Christine
	  	 	33	  	  	
	 Donnelly, Kate
	  	 	61	  	  	
	 Downs, Kim
	  	 	193	  	  	
	 Drake, Mike
	  	 	49	  	  	
	 Duffy, Mickle (Michele A.)
	  	 	1,206	  	  	
	 Dunne, Carleen
	  	 	804	  	  	
	 Duryea, Joseph
	  	 	34,093	  	  	
	 Dzierba, Kathryn S
	  	 	193	  	  	
	 Edwards, Jim (Alfred J.)
	  	 	279	  	  	
	 Egleston, Christopher
	  	 	1,206	  	  	
	 Eiler, Robert
	  	 	49	  	  	
	 Engler, Bill (William G.)
	  	 	33	  	  	
	 Erickson, Ole Sommer
	  	 	22,585	  	  	
	 Faddoul, Mike
	  	 	61	  	  	
	 Fanson, Sandra
	  	 	343	  	  	
	 Faruqui, Ghazala
	  	 	61	  	  	
	 Ferraracccio, Lori
	  	 	1,929	  	  	
	 Fetter, Robert
	  	 	32,143	  	  	

							
	 Fischer, Charles
	  	 	193	  	  	
	 Fishman, Michael
	  	 	804	  	  	
	 Fontana, Margret
	  	 	242	  	  	
	 Fraass, David
	  	 	1,286	  	  	
	 Franko, MaryRose
	  	 	33	  	  	
	 Goguen, Mark
	  	 	61	  	  	
	 Grattan, James
	  	 	49	  	  	
	 Gray, Lorin
	  	 	61	  	  	
	 Greer, Annmarie
	  	 	483	  	  	
	 Hartnet, Paul
	  	 	279	  	  	
	 Henchbarger, Bill (William A.)
	  	 	33	  	  	
	 Herman, Mike (Michael E.)
	  	 	193	  	  	
	 Hipshman, Philip
	  	 	161	  	  	
	 Horvath, John
	  	 	129	  	  	
	 Huber, Ethan
	  	 	33	  	  	
	 Garton-Hudspeth, Paula
	  	 	61	  	  	
	 Humphries, Sarah Jane
	  	 	161	  	  	
	 Iyer, Bhuvaneshwari
	  	 	61	  	  	
	 Jackson, Ermina
	  	 	33	  	  	
	 Jauch, Eric
	  	 	193	  	  	
	 Jones, Caroline
	  	 	193	  	  	
	 Jones, Karen
	  	 	61	  	  	
	 Kaplan, Gloria
	  	 	33	  	  	
	 Karbowniczek, Aleksandra
	  	 	33	  	  	
	 Kawalick, Steve
	  	 	17,665	  	  	
	 Keans, Jacky
	  	 	3,215	  	  	
	 Keklak, Jason
	  	 	33	  	  	
	 Ko, Glenn
	  	 	61	  	  	
	 Koopmans, Sytze
	  	 	13,913	  	  	
	 Kortenhorst, Jules T.
	  	 	352,260	  	  	
	 Lees, Jeffery
	  	 	804	  	  	
	 Leheta, Yasser
	  	 	61	  	  	
	 Litvack, Richard
	  	 	322	  	  	
	 Loubaresse, Frank
	  	 	230,982	  	  	
	 Loubaresse, Frank
	  	 	21,901	  	  	
	 Loubaresse, Jacques
	  	 	2,396	  	  	
	 Loubaresse, Laurent
	  	 	116,594	  	  	
	 Loubaresse, Laurent
	  	 	10,462	  	  	
	 Mahon, Monica
	  	 	402	  	  	
	 Malacrino, Giuseppe
	  	 	161	  	  	
	 Mandel, Lon
	  	 	128,572	  	  	
	 Marnfredo, Joanne
	  	 	33	  	  	
	 Maraszek, Chris
	  	 	193	  	  	
	 Marino, Paul
	  	 	1,206	  	  	
	 Mathews, Erin
	  	 	33	  	  	
	 McGill, Greg
	  	 	49	  	  	
	 McPeek, Scot
	  	 	33	  	  	
	 McQueary, Denise
	  	 	33	  	  	
	 Miller, Brian
	  	 	33	  	  	

							
	 Molland, Bill (Frederick W.)
	  	 	402	  	  	
	 Moore, Terry
	  	 	322	  	  	
	 Mulligan, Lisa
	  	 	1,206	  	  	
	 Muscato, Greg
	  	 	3,215	  	  	
	 Nagel, Ronald
	  	 	33	  	  	
	 Naik, Vijay
	  	 	61	  	  	
	 Nance, Teresa
	  	 	33	  	  	
	 Nicosla, James
	  	 	33	  	  	
	 O’Neill, Mark
	  	 	61	  	  	
	 Online Services SARL
	  	 	117,758	  	  	
	 Online Services SARL
	  	 	11,776	  	  	
	 Painter, Julle
	  	 	804	  	  	
	 Palmatier, Jo Ann
	  	 	804	  	  	
	 Parsons, John
	  	 	121	  	  	
	 Petrosian, Claudia
	  	 	4,500	  	  	
	 Piekos, Fran
	  	 	129	  	  	
	 Pilsbury, Daniel
	  	 	33	  	  	
	 Pinnock, Richard
	  	 	1,608	  	  	
	 Podgorny, Keith
	  	 	193	  	  	
	 Procknal, Christine
	  	 	483	  	  	
	 Pyne, Andrew
	  	 	1,206	  	  	
	 Redman, John
	  	 	33	  	  	
	 Reisman, David
	  	 	33	  	  	
	 Rella, Bill (William)
	  	 	305,151	  	  	
	 Ricchiazzi, Julie
	  	 	193	  	  	
	 Roberts, Charles
	  	 	193	  	  	
	 Romito, Maureen
	  	 	193	  	  	
	 Root, Greg
	  	 	2,138	  	  	
	 Roselli, Paris
	  	 	193	  	  	
	 Rott, Elizabeth
	  	 	88	  	  	
	 Ruden, Cliff
	  	 	3,215	  	  	
	 Sanchez, Jeffrey
	  	 	33	  	  	
	 Sandler, Lauren
	  	 	49	  	  	
	 Sarna, Howard
	  	 	81,274	  	  	
	 Schaer, Maimu
	  	 	1,608	  	  	
	 Schemm, Jamie
	  	 	193	  	  	
	 Schiltz, Cherly
	  	 	804	  	  	
	 Scholl, Lisa
	  	 	33	  	  	
	 Schraufstetter, Shara
	  	 	33	  	  	
	 Schwelzer, Robert
	  	 	81	  	  	
	 Sentman, Charles
	  	 	193	  	  	
	 Sfeir, Josett
	  	 	193	  	  	
	 Shear, Bonnie
	  	 	33	  	  	
	 Singleton, June
	  	 	33	  	  	
	 Sklad, Saundra
	  	 	1,608	  	  	
	 Small, Ken
	  	 	121	  	  	
	 Smith, Mike
	  	 	322	  	  	
	 Smith, Oral
	  	 	61	  	  	
	 Snary, Cathey
	  	 	2,942	  	  	

							
	 Solomon, Jeffrey
	  	 	193	  	 	
	 Spragge, Debra
	  	 	33	  	 	
	 Stewart, Charles
	  	 	33	  	 	
	 Sullivan, Mike
	  	 	49	  	 	
	 Taffner, Kimberly A
	  	 	33	  	 	
	 Temple, Joseph L
	  	 	257,143	  	 	
	 Thompson, S. Dianne
	  	 	257,143	  	 	
	 Tran, Tuoc
	  	 	61	  	 	
	 Tredo, Don
	  	 	193	  	 	
	 Trifiletti, Paul
	  	 	33	  	 	
	 van der Lann, Carien C.
	  	 	76,512	  	 	
	 van Gaal, Joost A. J.
	  	 	81,306	  	 	
	 VanSant, Doug
	  	 	279	  	 	
	 Vullevic, Natasha
	  	 	61	  	 	
	 Wachowicz, Deborah
	  	 	33	  	 	
	 Walsh, Thomas
	  	 	483	  	 	
	 Waters, Lee
	  	 	3,810	  	 	
	 Waugh, Michele
	  	 	61	  	 	
	 Weinbrecht, Peter
	  	 	804	  	 	
	 Weist, Jack
	  	 	61	  	 	
	 Williams, Gavin
	  	 	242	  	 	
	 Winder, Victor
	  	 	33	  	 	
	 Wright, Stacy
	  	 	49	  	 	
	 Yacnyowych, Andrew
	  	 	61	  	 	
	 Young, Patrick
	  	 	193	  	 	
	 Zuhr, Kristen
	  	 	193	  	 	
	 Ontario Municipal Employees Retirement Board
	  	 	1,750,000	  	 	(class B voting shares)
		  	 	8,250,000	  	 	(class B nonvoting shares)
	 Onex Holding Property Management Ltd.
	  	 	66,451,221	  	 	(class B voting shares)
			
		  	 	79,064,613	  	 	(Total shares O/S)

 SCHEDULE B 

JOINDER AGREEMENT 
 [DATE] 
 Reference is made to that certain Class B Stockholders Agreement, dated
as of August 15, 2000, a copy of which is attached hereto (as amended and in effect from time to time, the “Class B Stockholders Agreement”), among ClientLogic Corporation a Delaware corporation (the
“Company”) and the securityholders of the Company parties thereto. 
 The undersigned signatory, in order to become the owner
or holder of shares of any class of the common stock of the Company, by virtue of the issuance by the Company of shares of Common Stock to such signatory and/or the transfer of shares of Common Stock to such signatory, hereby agrees that by the
undersigned’s execution hereof, the undersigned is a party to the Class B Stockholders Agreement subject to (i) all of the rights, restrictions, conditions, and obligations applicable to the Stockholders (as that term is defined in Class B
Stockholders Agreement) set forth in the Class B Stockholders Agreement and (ii) if the undersigned constitutes a member of the OMERS Group (as defined in the Class B Stockholders Agreement), all of the rights, restrictions, conditions, and
obligations applicable to members of the OMERS Group. This Joinder Agreement shall take effect and shall become a part of the Class B Stockholders Agreement as of the date first written above (or, if earlier, the effective date of the relevant
issuance or transfer of the shares of Common Stock to the undersigned). 
  

			
	 
	[please print name of transferee]
		
	By:	 	 
	Name:	 	 
	Title:	 	 
		 	

 ACCEPTED: 
 CLIENTLOGIC CORPORATION 
  

			
		
	By:	 	 
	Name:	 	 
	Title:	 	 

  
 15

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