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Intellectual Property License Agreement

 Exhibit 10.44 
 CONFIDENTIAL TREATMENT REQUESTED 
 INTELLECTUAL
PROPERTY LICENSE AGREEMENT 
 This Intellectual Property License Agreement (the “License Agreement”) by and between GLASSHOUSE
TECHNOLOGIES, INC. (“GlassHouse Technologies”), a Delaware corporation located at 200 Crossing Boulevard, Framingham, MA 01702, and DELL MARKETING USA L.P. (“Dell Marketing”), a Texas limited partnership located at One Dell Way,
Round Rock, Texas 78682, is effective as of March 6, 2008 (the “Effective Date”). 
 RECITALS

 WHEREAS, GlassHouse desires to grant certain intellectual property rights to Dell, and Dell desires to obtain those intellectual
property rights from GlassHouse, all in accordance with the terms and conditions of this License Agreement; and 
 WHEREAS, GlassHouse
and Dell further desire to establish a contractual mechanism pursuant to which Dell may obtain from time to time certain services, resources and other support from GlassHouse in connection with the evaluation, understanding, implementation,
exercise, use and commercial exploitation by Dell of the intellectual property rights licensed by Dell from GlassHouse hereunder, all in accordance with the terms and conditions of this License Agreement; 
 THEREFORE, in consideration of the promises and mutual covenants herein contained and other good and valuable consideration, the receipt and
sufficiency of which are hereby acknowledged, GlassHouse and Dell agree as follows: 
 AGREEMENT 
 SECTION 1. TERM & DEFINITIONS 
  

	1.1	Term. The term of this License Agreement shall commence on the Effective Date and shall continue perpetually [*]. 

  

	1.2	Definitions. Exhibit A to this License Agreement sets out certain defined terms used throughout this License Agreement. In addition, other terms are defined in
various provisions of this License Agreement. As used in this License Agreement, all defined terms will bear the meanings ascribed to them wherever defined in this License Agreement. 

 SECTION 2. GRANT OF RIGHTS 
  

	2.1	License. Subject to the terms and conditions contained herein, GlassHouse grants to Dell a perpetual, [*] nonexclusive, worldwide license, [*], to the GlassHouse
Intellectual Property for unrestricted use for any purpose, either individually or in combination and both separately and as integrated into other capabilities, including without limitation the right to sublicense [*]. 

  

	2.2	Restrictions. 

  

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	 	(a)	Notwithstanding anything to the contrary, Dell will not sublicense components of the GlassHouse Intellectual Property to any GlassHouse Direct Competitor during the IP
Support Period in a manner that would enable such GlassHouse Direct Competitor to independently use such components of the GlassHouse Intellectual Property in direct competition with GlassHouse in the markets GlassHouse operates at the time of such
sublicense. 

  

	 	(b)	In the case of any trademarks, trade names, service marks, trade dress, logos and other indicia of origin included in the GlassHouse Intellectual Property
(collectively, “Trademarks”) and in the event such Trademarks are used commercially by Dell in the external marketplace in the exercise of its rights under this License Agreement, Dell agrees to reasonably cooperate with GlassHouse in
facilitating its monitoring of the nature and quality of the products and services for which the Trademarks are so used by Dell. Dell understands and agrees that all goodwill associated with the Trademarks will inure to the benefit of GlassHouse.

  

	2.3	[*]. [*], and all such rights shall remain perpetual, [*]. 

  

	2.4	[*]. [*]. 

  

	2.5	Other Intellectual Property. Except for the license expressly granted to Dell in Section 2.1 with respect to the GlassHouse Intellectual Property, nothing
contained in this License Agreement shall be construed as conferring (by implication, estoppel or otherwise) to GlassHouse or Dell any right or license to or to otherwise use any copyright, patent, patent application, trademark, service name,
service mark, trade dress, trade secret or other intellectual property belonging to the other party, and each of GlassHouse and Dell shall retain all rights, title and interests in its respective intellectual property. 

  

	2.6	 Government. If, as a result of the rights granted pursuant to this License Agreement or the exercise thereof, any user of any software or
documentation within the GlassHouse Intellectual Property is an agency, department, or other entity of the United States Government, the use, duplication, reproduction, release, modification, disclosure, or transfer of such software or related
documentation of any kind, including technical data and manuals, is restricted by the terms and conditions of this License Agreement as referenced in FAR 12.212 for civilian agencies and DFARS 227.7202 for military

  

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agencies. Such software is commercial computer software and all related documentation delivered with or relating to this software is commercial computer software documentation, developed at
private expense. 

 SECTION 3. IP SUPPORT PERIOD 
  

	3.1	Materials. GlassHouse Technologies shall deliver to Dell Marketing or otherwise provide to Dell Marketing (or such other Dell Entity specified by Dell) the
GlassHouse Materials within a reasonable period of time after the Effective Date and as otherwise reasonably requested by Dell from time to time during the IP Support Period. 

  

	3.2	Updates. Updates to GlassHouse Materials shall be provided to Dell Marketing (or such other Dell Entity specified by Dell) upon completion or release of any
major update, upgrade, enhancement or other improvement to the GlassHouse Intellectual Property during the IP Support Period. Prior to the termination of the IP Support Period, if it has not already done so, GlassHouse Technologies shall provide to
Dell Marketing (or such other Dell Entity specified by Dell) the then most current and complete versions of all GlassHouse Materials. 

  

	3.3	Technical Support. During the IP Support Period, GlassHouse will provide to Dell, at no additional expense to Dell, commercially reasonable access to
GlassHouse’s engineers, developers, and other support personnel to assist Dell, as reasonably requested by Dell from time to time during the IP Support Period, in the deployment and use of the GlassHouse Intellectual Property. At Dell’s
reasonable request from time to time during the IP Support Period, GlassHouse will provide training to Dell on a “train the trainer” basis. Dell acknowledges and agrees that technical support provided under this Section 3.3 may be
limited to availability acknowledging GlassHouse’s other obligations. GlassHouse will notify Dell in writing if Dell’s support or training requests become unreasonably burdensome and GlassHouse and Dell shall promptly meet to resolve any
such issues in good faith. 

  

	3.4	IP Support Period Payments. During the IP Support Period, Dell Marketing shall pay to GlassHouse Technologies a total maintenance and support fee of one million
five hundred thousand United States dollars ($1,500,000.00 U.S.), which amount will be payable in three equal annual installments of five hundred thousand United States dollars ($500,000.00 U.S.) each, payable as follows: 

 

	 	(a)	The first such annual installment will be invoiced on or after the Effective Date; 

  

	 	(b)	The second such annual installment will be invoiced on or after the first anniversary of the Effective Date; and 

  

	 	(c)	The third such annual installment will be invoiced on or after the second anniversary of the Effective Date. 

 Dell Marketing will issue to GlassHouse Technologies an approved Dell PO for each such annual installment of the maintenance and support fee
payable pursuant to this Section 3.4 in the amount of five hundred thousand United States dollars ($500,000.00

  

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U.S.), the first such approved Dell PO to be issued [*] and each of the next two approved Dell POs to be issued no later than [*]. All invoices provided to Dell for payments pursuant to this
Section 3.4 will be accumulated, upon receipt, for a period from the 6th day of a month to the 5th day of the following month (the “Accumulation Period”). Dell will pay invoices received during the Accumulation Period net thirty
(30) days from the end of the Accumulation Period. Each such payment shall be net of all taxes or duties, and GlassHouse will be responsible for any duties, taxes, and/or levies to which it is subject as a result of any payment hereunder. All
amounts due under this Section 3.4 shall be paid in full, without credit, set-off, counterclaim or deduction against any amount that GlassHouse may owe to Dell. In addition, GlassHouse may suspend performance of any services under this SECTION
3 during any period(s) when any amount payable pursuant to this Section 3.4 is past due (other than amounts disputed in good faith by Dell in writing prior to the applicable due date). 
 SECTION 4. OTHER SERVICES 
  

	4.1	Other Services. As mutually agreed upon by GlassHouse and Dell from time to time during the IP Support Period and in addition to the support services to be
provided to Dell by GlassHouse set forth in SECTION 3 of this License Agreement, Dell may obtain certain specific services, resources and other support (collectively, “Services”) from GlassHouse in connection with the evaluation,
understanding, implementation, exercise, use and commercial exploitation by Dell of the GlassHouse Intellectual Property licensed by Dell from GlassHouse hereunder, all as mutually agreed upon by GlassHouse and Dell in writing as provided in this
SECTION 4. 

  

	4.2	Statements of Work. Services provided to Dell by GlassHouse pursuant to this SECTION 4 will be documented in separate statements of work executed by both
GlassHouse and Dell (each, a “Statement of Work”). Each Statement of Work will reference this License Agreement and will set out, as applicable, the duration, scope, pricing and other terms relevant to the Services to be provided pursuant
to that Statement of Work. 

  

	4.3	Standard Services Terms & Conditions. Each Statement of Work will also be subject to the Standard Services Terms & Conditions, which Standard
Services Terms & Conditions will be deemed incorporated into each Statement of Work for all purposes. The Standard Services Terms & Conditions will apply to, and will govern the performance of, each of the Statements of Work, but
neither the Statements of Work nor the Standard Services Terms & Conditions will have any force or effect with respect to the other rights, remedies and obligations of either GlassHouse or Dell under this License Agreement, including
without limitation the rights, remedies and obligations of either GlassHouse or Dell pursuant to this License Agreement with respect to the GlassHouse Intellectual Property. 

  

	4.4	 Dell PO(s). Services provided to Dell by GlassHouse pursuant to each Statement of Work will also be subject to the issuance by Dell of one or
more purchase orders (each, a

  

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“Dell PO”) authorizing the specific Services set forth in that Statement of Work. GlassHouse shall not provide Dell with any Services, and Dell shall not be obligated to pay for any
Services, unless Dell has issued a Dell PO(s) for the applicable Services. 

  

	4.5	Local Country Addendum. For purchases of Services outside of the United States, the Dell PO(s) will be issued by the applicable local Dell entity to GlassHouse,
or to such other GlassHouse Affiliate designated by GlassHouse. All Dell PO(s) will be governed by the terms and conditions of this License Agreement and the applicable Statement of Work and collectively shall be deemed a separate agreement between
the applicable Dell entity and GlassHouse Affiliate. To the extent the applicable GlassHouse and Dell Affiliates require additional or alternative terms and conditions than those contained in this License Agreement in order to comply with local
country law or business practices, such alternative or additional terms shall be set forth in the applicable Statement of Work. 

  

	4.6	Order of Precedence. In the event of any conflict between this License Agreement, the Standard Services Terms & Conditions, and any Statement of Work
and/or Dell PO, the order of precedence shall be as follows: (i) this License Agreement, (ii) the Standard Services Terms & Conditions, (iii) the Statement of Work, and then, (iv) the Dell PO. Notwithstanding the order
of precedence above, if a Statement of Work explicitly identifies a provision in the Standard Services Terms & Conditions, (other than those that involve indemnification or limitation of liability) that GlassHouse and Dell intend to be
superseded or modified by a provision in the Statement of Work, the provision in the Statement of Work shall prevail for purposes of such Statement of Work only, but only if the Statement of Work is signed by a Dell Vice President or above.
Notwithstanding anything herein or in a Statement of Work to the contrary, nothing in a Statement of Work or the Standard Services Terms & Conditions shall apply to amend, limit, alter or abridge in any way the rights, remedies and
obligations of either GlassHouse or Dell pursuant to this License Agreement with respect to the GlassHouse Intellectual Property. 

  

	4.7	Dell Policy and Procedure Addenda. Contemporaneously with the execution of this License Agreement, Dell and GlassHouse have executed the Dell U.S. Site Security
and Environmental, Health, and Safety Addendum and the Dell Information Privacy and Security Schedule Addendum, each of which is incorporated into this License Agreement by this reference, will be governed by and construed in accordance with the
terms of this License Agreement, and will be applicable to all services provided by GlassHouse pursuant to this License Agreement, including without limitation services provided pursuant to SECTION 3 of this License Agreement and Services provided
pursuant to all Statements of Work. GlassHouse will execute such additional policy and procedure addenda, including updates to existing policy and procedure addenda previously executed by GlassHouse, as Dell may reasonably request from time to time,
provided such additional policy and procedure addenda are generally made applicable to other Dell suppliers. 

  

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 SECTION 5. REPRESENTATIONS, WARRANTIES, LIMITED LIABILITIES AND RELEASE 
  

	5.1	Authority. Each Party represents and warrants that the individuals signing this License Agreement have full authority or authorization to execute this License
Agreement for, and on behalf of, and to bind the Parties, and that, when signed, this License Agreement will be binding and enforceable according to its terms. 

  

	5.2	No Breach. Each Party represents and warrants that the execution, delivery and performance by it of its obligations hereunder will not result in any violation of
or default of (i) its certificate of incorporation or by-laws, (ii) any contract to which it or any of its subsidiaries is a party or, with respect to GlassHouse, by which any GlassHouse Intellectual Property is bound.

  

	5.3	Right and Title. GlassHouse Technologies represents and warrants to Dell that: 

  

	 	(a)	Except with respect to any third party rights in the GlassHouse Intellectual Property disclosed on Exhibit D to this License Agreement, GlassHouse owns all rights,
title, and interest in and to the GlassHouse Intellectual Property and that no other third party owns any right to recover for infringement of or to assert any right in or to the GlassHouse Intellectual Property; 

  

	 	(b)	GlassHouse has the right to grant the licenses, rights, releases, covenants, and immunities of the full scope set forth in this License Agreement with respect to all
GlassHouse Intellectual Property; 

  

	 	(c)	GlassHouse has not granted and will not grant any licenses or other rights that would restrict, impair, conflict with or prevent the full and complete exercise of the
licenses and rights granted to Dell hereunder; and 

  

	 	(d)	There are no liens, conveyances, mortgages, assignments, encumbrances, or other agreements that would prevent or impair the full and complete exercise of the licenses
and rights granted to Dell under this License Agreement. 

  

	5.4	Disclaimers. EXCEPT AS EXPRESSLY PROVIDED IN THIS LICENSE AGREEMENT, ALL GLASSHOUSE INTELLECTUAL PROPERTY AND SERVICES ARE PROVIDED “AS IS” WITHOUT
REPRESENTATION OR WARRANTY OF ANY KIND. GLASSHOUSE DOES NOT WARRANT THAT THE GLASSHOUSE INTELLECTUAL PROPERTY OR SERVICES WILL FUNCTION IN ANY ENVIRONMENT, SATISFY ANY REQUIREMENTS, RESULT IN ANY OUTCOME OR BE ERROR-FREE OR UNINTERRUPTED. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GLASSHOUSE HEREBY DISCLAIMS (FOR ITSELF AND ITS LICENSORS) ALL WARRANTIES, EXPRESS OR IMPLIED, ORAL OR WRITTEN, INCLUDING WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF INTEGRATION, ACCURACY,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE AND ALL WARRANTIES ARISING FROM ANY COURSE OF DEALING OR PERFORMANCE OR USAGE OF TRADE. 

  

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	5.5	LIMITATION OF LIABILITY. EXCEPT FOR THE REPRESENTATIONS AND WARRANTIES IN SECTION 5.2 (RIGHT AND TITLE) OF THIS LICENSE AGREEMENT, THE OBLIGATIONS AND
LIABILITIES UNDER SECTION 7 (INDEMNIFICATION) OF THIS LICENSE AGREEMENT AND/OR THE OBLIGATIONS FOR A BREACH OF SECTION 6 (CONFIDENTIALITY) OF THIS LICENSE AGREEMENT, (A) GLASSHOUSE WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND LOST SALES, ARISING OUT OF OR IN CONNECTION WITH THIS LICENSE AGREEMENT EVEN IF ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF DELL
ASSERTS OR ESTABLISHES A FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED IN THIS AGREEMENT, AND (B) GLASSHOUSE WILL NOT BE LIABLE FOR ANY DIRECT DAMAGES IN EXCESS OF [*], IN THE AGGREGATE. EXCEPT FOR ANY SUBLICENSE OF GLASSHOUSE
INTELLECTUAL PROPERTY BY DELL TO A GLASSHOUSE DIRECT COMPETITOR IN VIOLATION OF SECTION 2.2(A) OF THIS LICENSE AGREEMENT, DELL WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND LOST SALES,
ARISING OUT OF OR IN CONNECTION WITH THIS LICENSE AGREEMENT EVEN IF ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF GLASSHOUSE ASSERTS OR ESTABLISHES A FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED IN THIS
AGREEMENT. DELL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES OF ANY TYPE ARISING OUT OF OR IN CONNECTION WITH THIS LICENSE AGREEMENT EVEN IF ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF GLASSHOUSE
ASSERTS OR ESTABLISHES A FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED IN THIS AGREEMENT. DELL WILL NOT BE LIABLE FOR ANY DAMAGES, DIRECT, CONSEQUENTIAL OR OTHERWISE, IN EXCESS OF [*], IN THE AGGREGATE. IN THE CASE OF ANY
SUBLICENSE OF GLASSHOUSE INTELLECTUAL PROPERTY BY DELL TO A GLASSHOUSE DIRECT COMPETITOR IN VIOLATION OF THE RESTRICTION SET FORTH IN SECTION 2.2(A) OF THIS LICENSE AGREEMENT, DELL AGREES THAT (IN ADDITION TO ANY ALLOWABLE REMEDY GLASSHOUSE MAY HAVE
AGAINST DELL HEREUNDER) NOTHING IN THIS LICENSE AGREEMENT SHALL BE DEEMED TO LIMIT GLASSHOUSE’S LEGAL RIGHTS AND REMEDIES AGAINST THE APPLICABLE GLASSHOUSE DIRECT COMPETITOR AND ANY SUCH SUBLICENSE SHALL BE NULL AND VOID TO THE EXTENT OF SUCH
VIOLATION. 

  

	5.6	 GlassHouse Release. GlassHouse, on behalf of itself and its successors and assigns, hereby releases, acquits and forever discharges the Dell
Released Parties from any and all actions, causes of action, claims or demands, liabilities, losses, damages, attorneys’ fees, court costs, or any other form of claim or compensation for known and unknown acts of

  

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infringement by any Dell Released Party of any right in or to GlassHouse Intellectual Property that happened prior to the Effective Date, and GlassHouse covenants not to sue or threaten to sue
(or cooperate with, instruct, encourage, or aid a third party to sue or threaten to sue) any Dell Released Party on account of any such claim. 

  

	5.7	Remedies. Notwithstanding anything to the contrary in this License Agreement, the exclusive remedy for GlassHouse with respect to any breach, alleged breach or
threatened breach of this License Agreement by Dell shall be limited to monetary damages. 

 SECTION 6. CONFIDENTIALITY 

  

	6.1	Scope. The term “Confidential Information” means, to the extent previously, presently or subsequently disclosed by or for GlassHouse to Dell or
Dell to GlassHouse, all financial, business, legal and technical information of either Party or any of its Affiliates, suppliers, customers and employees (including information about research, development, operations, marketing, transactions,
discoveries, inventions, methods, processes, materials, algorithms, software, specifications, designs, drawings, data, strategies, plans, prospects, know-how and ideas) that is marked or otherwise identified as proprietary or confidential at the
time of disclosure, or which by its nature would be understood by a reasonable person to be proprietary or confidential. Confidential Information shall not include any information that (a) was rightfully known by the receiving party without
restriction before receipt from the disclosing party, (b) is rightfully disclosed to the receiving party by a third party without restriction, (c) is or becomes generally known to the public without violation of this License Agreement,
(d) is independently developed by the receiving party without reliance on or reference to such information, or (e) is included within the scope of GlassHouse Intellectual Property. 

  

	6.2	Restrictions. GlassHouse and Dell agree (a) not to copy or use Confidential Information except and only for the purposes of this License Agreement, but
not for any other purpose, (b) to maintain it as confidential, and exercise reasonable precautions to prevent unauthorized access, use or disclosure and (c) not to disclose the Confidential Information to any third party other than its
employees, contractors and sublicensees who have a legitimate need to know for the purposes contemplated by this License Agreement and who are bound by written agreements that are at least as protective of the Confidential Information as the
restrictions herein. To avoid uncertainty, the obligations set forth in this Section 6.2 shall not apply to amend, limit, alter or abridge in any way the rights of Dell under Section 2.1 (subject to restrictions in SECTION 2). The
confidentiality obligations of this License Agreement, as they apply to Confidential Information disclosed prior to termination, will survive termination for a period of 3 years; provided, however, that each party’s obligations hereunder shall
survive and continue in effect thereafter with respect to any Confidential Information that is a trade secret under applicable law. As soon as reasonably practicable upon the disclosing party’s request at any time, the receiving party shall
return to the disclosing party or destroy all then existing originals and copies of any Confidential Information provided to the other party solely in connection with the performance of this License Agreement and destroy all information, records and
materials developed therefrom. 

  

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	6.3	Compelled Disclosures. These restrictions will not prevent either party from complying with any law, regulation, court order or other legal requirement that
purports to compel disclosure of any Confidential Information or the terms and conditions of this License Agreement. The receiving party will promptly notify the disclosing party upon learning of any such legal requirement, and cooperate with the
disclosing party in the exercise of its right to protect the confidentiality of the Confidential Information before any tribunal or governmental agency. Each party may provide a copy of this License Agreement or otherwise disclose its terms and
conditions in connection with any financing transaction or due diligence inquiry, subject to obligations of confidentiality applicable to the recipient. Prior to any disclosure of the License Agreement or its terms and conditions to a third party,
the party planning such disclosure shall notify the other party and allow the other party an opportunity to recommend redactions of certain information, which recommendations shall not be unreasonably refused. 

 SECTION 7. INDEMNIFICATION 
  

	7.1	Intellectual Property. GlassHouse will defend, indemnify, and hold harmless Dell Released Parties, from and against any and all third-party claims, actions,
demands, and legal proceedings (collectively “Claims”) and any and all liabilities to third parties for damages, losses, judgments, authorized settlements, costs and expenses including, without limitation, reasonable attorneys’ fees
(collectively “Damages”), arising out of or in connection with an allegation by a third party claiming any interest in, or any right to recover under, or assert any right in or to the GlassHouse Intellectual Property.

  

	7.2	Indemnification Procedures. The following procedures will apply with respect to indemnification for Claims arising in connection with this License Agreement:

  

	 	(a)	Promptly after receipt by Dell of written notice of the assertion or the commencement of any Claim, whether by legal process or otherwise, with respect to any matter
within the scope of this SECTION 7, Dell will give written notice thereof to GlassHouse and will thereafter keep GlassHouse reasonably informed with respect thereto; provided, however, that the failure of Dell to give GlassHouse such prompt written
notice will not relieve GlassHouse of its obligations hereunder except to the extent such failure results in prejudice to GlassHouse’s defense of such Claim. Within thirty (30) days following receipt of written notice from Dell relating to
any Claim, but no later than ten (10) days before the date on which any response to a complaint or summons is due, GlassHouse will notify Dell in writing that GlassHouse will assume control of the defense and settlement of such Claim (the
“Notice”). 

  

	 	(b)	 If GlassHouse delivers the Notice relating to any Claim within the required notice period, GlassHouse will be entitled to have sole control over the
defense and settlement of such Claim; provided, however, that Dell will be entitled to participate in the defense of such Claim and to employ legal advisers at its own expense to assist in the handling of such Claim. After GlassHouse has delivered a
Notice relating to any Claim in accordance with the preceding paragraph,

  

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GlassHouse will not be liable for any legal expenses subsequently incurred by any Dell Released Party in connection with the defense of such Claim. 

  

	 	(c)	If GlassHouse fails to assume the defense of any such Claim within the prescribed period of time, then Dell may assume the defense of any such Claim, the reasonable
costs and expenses of which shall be deemed to be Damages. GlassHouse will not be responsible for any settlement or compromise made without its consent, unless Dell has tendered notice and GlassHouse has then failed to provide Notice and it is later
determined that GlassHouse was liable to assume and defend the Claim. 

  

	 	(d)	Dell will provide reasonable assistance to GlassHouse (at GlassHouse’s expense), including reasonable assistance from Dell’s employees, agents, independent
contractors and Affiliates, as applicable. Notwithstanding any provision of this Section 7.2 to the contrary, GlassHouse will not consent to the entry of any judgment or enter into any settlement that provides for injunctive or other
non-monetary relief affecting Dell without the prior written consent of Dell, which consent will not be unreasonably withheld or delayed. 

  

	7.3	Additional Obligations. If any GlassHouse Intellectual Property becomes the subject of a claim of infringement, GlassHouse will use reasonable efforts to
(A) obtain for Dell the right to continue using such GlassHouse Intellectual Property or (B) replace or modify such GlassHouse Intellectual Property so that it becomes non-infringing without substantially compromising its principal
function. 

  

	7.4	Limitation on Indemnification. GlassHouse shall have no liability or obligation to Dell or any other Dell Released Party under this SECTION 7 to the extent that
any claim, action or suit arises out of or results from (i) modifications, combinations or extensions of the GlassHouse Intellectual Property not created by GlassHouse, (ii) Dell’s or any other Dell Released Party’s continuing
allegedly infringing activity after being notified thereof or its continuing use of any version of the GlassHouse Intellectual Property after being provided modifications that would have avoided the alleged infringement, or (iii) any
intellectual property right in which Dell or any other Dell Released Party has an interest obtained otherwise than through this License Agreement. 

 SECTION 8. MISCELLANEOUS 
  

	8.1	Other Rights. Nothing contained in this License Agreement shall be construed as limiting the rights that GlassHouse and Dell have outside the scope of the
licenses, covenants, immunities, and releases granted hereunder, or contractually restricting the right of either GlassHouse or Dell to make, have made, use, lease, license, sell, offer for sale, import, distribute or otherwise dispose of any
particular product, including products not herein subject to the licenses, releases, immunities or covenants. 

  

	8.2	 Notices. Any notice required or permitted by this License Agreement must be in writing and delivered by certified or registered mail, return
receipt requested, postage prepaid and addressed as follows or to such other addresses as may be designated by notice from one

  

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party to the other Party, all such notices being effective on the date received: If to Dell: Dell, One Dell Way, Round Rock, Texas 78682, Attn: VP, General Procurement, cc: General
Counsel; and, If to GlassHouse: 200 Crossing Boulevard, Framingham, MA 01702, Attn: CEO. 

  

	8.3	Publicity and Use of Name. Subject to SECTION 6, neither GlassHouse nor Dell shall, without the prior written consent of the other party, refer to this License
Agreement or any of its provisions in any statements to the press or public. Nothing contained in this License Agreement shall be construed as conferring any right to use in advertising, publicity or otherwise any trademark, trade name or names or
any contraction, abbreviation or simulation thereof, of Dell. 

  

	8.4	Non-solicitation. During the term of the IP Support Period and for a period of six (6) months thereafter, neither GlassHouse nor Dell shall actively solicit
for hire, nor knowingly allow its employees to solicit for hire, any employee of the other party actively involved with the performance of this License Agreement, including any Statement of Work entered into hereunder, during the preceding six
(6) month period without the prior written consent of the other party. Notwithstanding the foregoing, GlassHouse and Dell acknowledge and agree that this Section 8.4 will not prohibit (x) solicitations through general public
advertising or other publications of general public circulation, or (y) the hiring of any employee either GlassHouse or Dell who contacts the other party without such other party having solicited such employee. 

  

	8.5	Condition of Binding Agreement; Amendments. This License Agreement shall not be binding upon the Parties until it has been signed below by or on behalf of each
Party. No amendment or modification hereof or consent hereunder shall be valid or binding upon the Parties or their Affiliates unless made in writing and signed by or on behalf of each Party. 

  

	8.6	Assignment. Neither Party shall assign or delegate this License Agreement in whole or in part, or any of the licenses, rights, covenants, immunities, releases,
or duties under this License Agreement, by agreement, merger, reorganization, sale of all or substantially all of its assets, operation of law or otherwise, including in connection with the insolvency or bankruptcy of the Party, without the prior
written consent of the other Party. Notwithstanding the foregoing, without consent, either Party may (i) assign their rights under this License Agreement among its Affiliates, and (ii) assign their rights and delegate their duties to
(a) an acquirer of all or substantially all of the equity or assets of their business, or (b) the surviving entity in any merger, consolidation, equity exchange, or reorganization of their business. Any assignment failing to comply with
the terms and conditions of this License Agreement shall be null and void. In addition, nothing in this Section 8.6 will be deemed to restrict, impair, conflict with or prevent the full and complete exercise of the licenses and rights granted
to Dell under this License Agreement, including without limitation the right to sublicense any such licenses and rights. 

  

	8.7	 Severability. If any section of this License Agreement is found by competent authority to be invalid, illegal or unenforceable in any respect
for any reason, the validity, legality and

  

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enforceability of such section in every other respect and the remainder of this License Agreement shall continue in effect. 

  

	8.8	Choice of Law; Venue. This License Agreement shall be construed, and the legal relations between the Parties shall be determined, in accordance with the federal
law of the United States and the laws of the State of Delaware without regard to any conflict of law provisions thereof. 

  

	8.9	Circumvention. GlassHouse and Dell agree not to act through or in conjunction with third parties to circumvent or frustrate the purposes of this License
Agreement, and further agree not to structure future transactions where the effect of such transaction is to limit the licenses, rights, releases, covenants, or immunities provided for under this License Agreement. 

  

	8.10	Bankruptcy. The Parties acknowledge and agree that the GlassHouse Intellectual Property is “intellectual property” as defined in section 101(35A) of
the United States Bankruptcy Code (the “Code”), as the same may be amended from time to time, that have been licensed hereunder in a contemporaneous exchange for value. GlassHouse acknowledges that if GlassHouse, as a debtor in possession
or a trustee in bankruptcy in a case under the Code, rejects this License Agreement, Dell may elect to retain its rights under this License Agreement as provided in Section 365(n) of the Code. Upon written request from Dell to GlassHouse or the
bankruptcy trustee of GlassHouse’s election to proceed under section 365(n), GlassHouse or the bankruptcy trustee shall comply in all respects with 365(n), including by not interfering with the rights of Dell as provided by this License
Agreement. 

  

	8.11	Interpretation. The headings and designated sections of this License Agreement are inserted for convenience of reference only and are not intended to be a part
of or to affect the meaning or interpretation of this License Agreement. All uses of “include” or “including” shall not be limiting. The Parties have participated jointly in the negotiation of this License Agreement. In the event
an ambiguity or question of intent or interpretation arises, this License Agreement shall be construed as if drafted jointly by the Parties and no presumption or burden of proof shall arise favoring or disfavoring any Party by virtue of the
authorship of any of the provisions of this License Agreement. 

  

	8.12	Integration. This License Agreement contains the entire and only understanding between the Parties and their Affiliates with respect to the subject matter hereof
and supersedes any prior or collateral agreements, negotiations and communications in connection with the subject matter covered herein, whether oral or written, and any warranty, representation, promise, or condition in connection therewith not
incorporated herein shall not be binding upon either Party or its Affiliates. Notwithstanding anything in that certain Non-disclosure Agreement # 05110102, dated 11/5/05, between GlassHouse Technologies and Dell Marketing (the “NDA”) or
any other agreement to the contrary, nothing in the NDA or any other agreement shall or shall be deemed to amend, supersede, limit, restrict or contradict this License Agreement or any specific provisions hereof or any rights granted to Dell
hereunder. 

  

 12 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	8.13	Non-Exclusivity. This License Agreement does not create any form of exclusive relationship between GlassHouse and Dell and, notwithstanding anything herein to
the contrary, GlassHouse and Dell remain free, at its sole discretion, to engage in any business or other activity independently or with any third party and to exercise any and all rights granted pursuant to this License Agreement in connection with
any such activity. GlassHouse and Dell are independent contractors and neither party is an employee, agent, servant, representative, partner, or joint venturer of the other party. Neither GlassHouse nor Dell shall be liable for any debts, accounts,
obligations or other liabilities of the other party or is authorized to incur any debts or other obligations of any kind on the part of or as agent for the other party, except as may be specifically authorized in writing. 

 

	8.14	Waiver. No relaxation, forbearance, delay or negligence by GlassHouse or Dell in enforcing any of the terms and conditions of this License Agreement, or the
granting of time by either GlassHouse or Dell to the other party, shall operate as a waiver or prejudice, affect or restrict the rights, powers or remedies of either GlassHouse or Dell. 

  

	8.15	Counterparts. This License Agreement may be executed in several counterparts, each of which shall be deemed an original and all of which together shall
constitute one and the same agreement. Execution of a facsimile copy shall have the same force and effect as execution of an original, and a facsimile signature shall be deemed an original and valid signature. 

  

	8.16	Dispute Resolution. Prior to the commencement of any litigation relating to this License Agreement, the senior management of both GlassHouse and Dell shall meet
to attempt to resolve such disputes. If the senior management cannot resolve the disputes, either Party may make a written demand for formal dispute resolution. Within thirty (30) days after such written demand, GlassHouse and Dell agree to
meet for one day with an impartial mediator and consider dispute resolution alternatives other than litigation. If an alternative method of dispute resolution is not agreed upon within thirty (30) days after the one-day mediation, either
GlassHouse or Dell may begin litigation proceedings. 

  

	8.17	Export. GlassHouse and Dell acknowledge that the transactions contemplated by this License Agreement, which may include technology and software, are subject to
the customs and export control laws and regulations of the United States (“U.S.”) and may also be subject to the customs and export laws and regulations of other countries. Further, under U.S. law, services and products may not be sold,
leased or otherwise transferred to restricted end-users or to restricted countries. GlassHouse and Dell agree to abide by all such export and related laws and regulations in connection with the performance of this License Agreement and any services
being provided hereunder. 

  

 13 

 CONFIDENTIAL TREATMENT REQUESTED 
  

 IN WITNESS WHEREOF, the Parties have executed this License Agreement through their duly
authorized representatives: 
  

									
	DELL MARKETING USA L.P.	 		 	GLASSHOUSE TECHNOLOGIES, INC.
					
	By:	 	 /s/ Rajveer Kushwaha
	 		 	By:	 	 /s/ Kenneth W. Hale

	Name:	 	 Rajveer Kushwaha
	 		 	Name:	 	 Kenneth W. Hale

	Title:	 	 V.P. Global Services
	 		 	Title:	 	 CFO

  

 14 

 CONFIDENTIAL TREATMENT REQUESTED 
  

 EXHIBIT A 
 DEFINITIONS 
  

	1.	“Acquire” or “Acquisition” with respect to any Entity shall mean (except where such terms are used as part of other defined terms):

  

	 	(a)	If the Entity has voting shares or other voting securities, an acquisition of an Entity in which more than fifty percent (50%) of the outstanding shares or
securities representing the right to vote for the election of directors or other managing authority for such Entity becomes owned or controlled directly or indirectly by another Entity; or 

  

	 	(b)	If the Entity does not have voting shares or other voting securities, an acquisition of an Entity in which more than fifty percent (50%) of the ownership interest
representing the right to make decisions for such Entity becomes owned or controlled directly or indirectly by another Entity; or 

  

	 	(c)	An acquisition of all or substantially all of the assets of an Entity directly or indirectly by another Entity. 

  

	2.	“Affiliate(s)” of a Party shall mean any and all Entities, now or in the future and for so long as the following ownership and control exists, that:
(i) own or control, directly or indirectly, the Party; (ii) are owned or controlled by, or under common control with, directly or indirectly, the Party; or (iii) are owned or controlled, directly or indirectly, by a Parent Company.
For purposes of the preceding sentence, “own or control” shall mean: 

  

	 	(d)	If the Entity has voting shares or other voting securities, ownership or control (directly or indirectly) of more than fifty percent (50%) of the outstanding
shares or securities entitled to vote for the election of directors or other similar managing authority for such Entity; or 

  

	 	(e)	If the Entity does not have voting shares or other voting securities, ownership or control (directly or indirectly) of more than fifty percent (50%) of the
ownership interest representing the right to make decisions for such Entity. 

  

	3.	“Beneficial Owner” shall mean an entity that directly or indirectly is the “beneficial owner” of securities (as determined pursuant to Rule 13d-3
and Rule 13d-5 of the General Rules and Regulations under the Exchange Act); or any entity that directly or indirectly, has the right or obligation to acquire securities (whether such right or obligation is exercisable or effective immediately or
only after the passage of time or the occurrence of an event), pursuant to any agreement or arrangement or upon the exercise of conversion rights, exchange rights, other rights, warrants or options, or otherwise. 

  

	4.	 “Change of Control” means, with respect to GlassHouse, a change in Control of GlassHouse (or that portion of GlassHouse providing all or any
material part of the Services) or, if GlassHouse is not the ultimate parent company, GlassHouse’s ultimate parent company, where such Control is acquired, directly or indirectly, in a single transaction or series of

  

 Exhibit A 
 1 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
related transactions, or all or substantially all of the assets of GlassHouse (or that portion of GlassHouse providing all or any material part of the Services) are acquired by any entity that
was not previously an Affiliate of GlassHouse, or GlassHouse (or that portion of GlassHouse providing all or any material part of the Services) merges with another entity and does not constitute the surviving corporation of such merger.

  

	5.	“Control” means (a) the legal or Beneficial Ownership, directly or indirectly, of (i) at least 50% of the aggregate of all equity securities of an
entity or (ii) equity securities having the right to at least 50% of the profits of an entity or, in the event of dissolution, to at least 50% of the assets of an entity; (b) the right to appoint, directly or indirectly, a majority of the
board of directors (or other comparable managers); or (c) the right to control, directly or indirectly, the management or policies of the entity, whether through the ownership of voting securities, by contract or otherwise.

  

	6.	“Copyleft” means a licensing model that permits anyone to use, modify or redistribute software, subject to a condition of use, modification, and/or
distribution of such software, whereby such software and/or any other software incorporated into such software, derived from or distributed with such software be (i) disclosed or distributed in source code form to the public, (ii) licensed
to the public for the purpose of making derivative works or (iii) re-distributed to anyone at no charge. 

  

	7.	“Dell” shall mean Dell Marketing and its Parent Companies and Affiliates (whether Acquired prior to, on or after the Effective Date).

  

	8.	“Dell Data” means Dell’s Confidential Information as well as all Customer Data and Personal Data and all other Data under and as defined in the Dell
Information Privacy and Security Schedule Addendum. 

  

	9.	“Dell Information Privacy and Security Schedule Addendum” means the Addendum so entitled executed by Dell and GlassHouse contemporaneously with the execution
of this License Agreement. 

  

	10.	“Dell Released Parties” shall mean all Entities comprising Dell, together with all of their respective current and former predecessors, successors, agents,
attorneys, insurers, servants, distributors, retailers, resellers, manufacturers, suppliers, employees, officers, directors, users, and customers. 

  

	11.	“Dell U.S. Site Security and Environmental, Health, and Safety Addendum” means the Addendum so entitled executed by Dell and GlassHouse contemporaneously with
the execution of this License Agreement. 

  

	12.	“Entity” shall mean a corporation, association, partnership, business trust, joint venture, limited liability company, proprietorship, unincorporated
association, individual or other entity that can exercise independent legal standing. 

  

	13.	“Exchange Act” means the Securities Exchange Act of 1934, as amended. 

  

 Exhibit A 
 2 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	14.	“GlassHouse” shall mean GlassHouse Technologies and its Parent Companies and Affiliates (whether Acquired prior to, on or after the Effective Date).

  

	15.	“GlassHouse After-Acquired Intellectual Property” shall mean (a) any information, materials, patents, patent rights, technologies, trade secrets or other
intellectual property of any kind of any Entity that is Acquired by GlassHouse after the Effective Date or that Acquires GlassHouse Technologies (or any intermediate or ultimate Parent Company of GlassHouse Technologies) after the Effective Date,
each as of the date of such Acquisition, and (b) corrections, modifications, improvements, updates and upgrades thereto created after the Effective Date (“After-Acquired Modifications”). 

  

	16.	“GlassHouse Direct Competitors” shall mean the Entities listed on Exhibit C to this License Agreement. From time to time during the IP Support Period,
GlassHouse may give written notice to Dell of additions or other changes to Exhibit C necessary to reflect the acquisition of any GlassHouse Direct Competitor by any third party or to identify any new Entity that has become a material competitor to
GlassHouse since the Effective Date for the services in which the GlassHouse Intellectual Property is a material differentiator. In such event, the Parties shall meet in good faith to make such changes to Exhibit C as are reasonable under the
circumstances and mutually acceptable to both Parties. Notwithstanding the foregoing, any sublicensing arrangement or activity with a GlassHouse Direct Competitor that began prior to the date such Entity was designated to be a GlassHouse Direct
Competitor will not be deemed a violation of the restriction set forth in Section 2.2(a) of the License Agreement. 

  

	17.	 “GlassHouse Intellectual Property” shall mean (a) GlassHouse Rights, GlassHouse Patents, GlassHouse Technology and GlassHouse Materials,
excluding, however, any GlassHouse After-Acquired Intellectual Property and any After-Acquired Modifications, (b) corrections, modifications, improvements, updates and upgrades thereto owned or controlled by GlassHouse at any time during the IP
Support Period (“Modifications”), and (c) any other information, materials, patents, patent rights, technologies, trade secrets or other intellectual property of any kind owned or controlled by GlassHouse at any time during the IP
Support Period, including any GlassHouse After-Acquired Intellectual Property and any After-Acquired Modifications, but only to the extent that such other information, materials, patents, patent rights, technologies, trade secrets or other
intellectual property are, during the IP Support Period, embedded in or made integral to the use of any GlassHouse Intellectual Property previously licensed under this License Agreement. The Parties acknowledge that, as of the Effective Date,
GlassHouse Intellectual Property includes, but is not limited to, the non-exhaustive list of certain specific GlassHouse Intellectual Property set forth in Exhibit D to this License Agreement. Any GlassHouse Intellectual Property that exists during
the IP Support Period shall, for purposes of this License Agreement, continue to be deemed GlassHouse Intellectual Property even if the Entity that owns or controls such GlassHouse Intellectual Property ceases to be an Affiliate of GlassHouse
Technologies. In addition, all rights in GlassHouse Intellectual Property held by an Entity that constitutes an Affiliate of Dell Marketing at any time during the term of this License Agreement, including any Modifications, whether created before or
after divestiture of such Dell Entity, shall, for purposes of this License Agreement, continue in effect with regard to such Entity (in accordance with and subject to all terms and conditions herein), even after such Entity ceases to be an Affiliate
of Dell Marketing; provided, such Entity shall not independently be entitled to any rights or benefits under Section 3 or Section 4 of this License Agreement arising after

  

 Exhibit A 
 3 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
it ceases to be an Affiliate of Dell Marketing (i.e., it shall not be entitled to receive any support directly from GlassHouse and it may not contract for Services pursuant to the terms of this
License Agreement). 

  

	18.	“GlassHouse Materials” shall mean tangible, electronic or other embodiments or representations of the GlassHouse Rights, GlassHouse Patents or GlassHouse
Technology, as maintained by or on behalf of GlassHouse in the ordinary course of business. 

  

	19.	“GlassHouse Patents” shall mean any and all classes and types of patents, patent applications, and patent rights recognized anywhere in the world that are
owned or controlled by GlassHouse as of the Effective Date, the title or right to enforce or grant licenses, rights, releases, covenants, or immunities in respect thereof, all patents related thereto, and all patents claiming benefit, in whole or in
part, of any of their filing dates including extensions, divisionals, continuations, continuations-in-part, reissues, reexaminations, substitutions and foreign counterparts of any of the foregoing. In addition, GlassHouse Patents shall include all
other patents, patent applications, and patent rights that comprise subject matter developed or conceived by GlassHouse during the IP Support Period that is used in the same field of use as GlassHouse Patents previously licensed under this License
Agreement, including, without limitation, patents, patent applications, and patent rights that comprise subject matter that is supplemental to, in replacement of, or makes obsolescent any subject matter covered by then existing GlassHouse Patents.

  

	20.	“GlassHouse Rights” shall mean any and all intellectual property rights owned or controlled by GlassHouse as of the Effective Date, whether or not perfected
and whether or not patentable or copyrightable. GlassHouse Rights shall further include, but not be limited to, any and all of GlassHouse’s trademarks, service marks, and other designations of origin owned or controlled by GlassHouse as of the
Effective Date. In addition, GlassHouse Rights shall include all intellectual property developed or conceived by GlassHouse during the IP Support Period that is used in the same field of use as GlassHouse Rights previously licensed under this
License Agreement, including, without limitation, intellectual property that is supplemental to, in replacement of, or makes obsolescent any then existing GlassHouse Rights. 

  

	21.	“GlassHouse Technology” shall mean any and all technology owned or controlled by GlassHouse as of the Effective Date, including software (and source code in
electronic form), products, tools, processes, designs, schematics, methodologies, and all related documentation. In addition, GlassHouse Technology shall include all technology developed or conceived by GlassHouse during the IP Support Period that
is used in the same field of use as GlassHouse Technology previously licensed under this License Agreement, including, without limitation, technology that is supplemental to, in replacement of, or makes obsolescent any then existing GlassHouse
Technology. 

  

	22.	“IP Support Period” shall mean the period commencing on the Effective Date and terminating three (3) years after the Effective Date. The Parties may
renew or extend the term of the IP Support Period at any time for such additional periods and on such terms as the Parties may mutually agree upon in writing. 

  

 Exhibit A 
 4 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	23.	“Parent Company(ies)” shall mean any Entity that owns or controls (directly or indirectly) more than fifty percent (50%) of the outstanding shares or
securities representing the right to vote for the election of directors or other managing authority of a Party. 

  

	24.	“Party” or “Parties” shall mean either Dell Marketing or GlassHouse Technologies, or both, as the context indicates. 

  

	25.	“Pre-existing IP” means, with respect to each of GlassHouse and Dell and solely for the purposes of the Standard Services Terms & Conditions, any
intellectual property (i) owned by GlassHouse or Dell, respectively, prior to entering into this License Agreement; (ii) developed or acquired by GlassHouse or Dell, respectively, other than in the course of performing services under this
License Agreement; and (iii) derivatives, improvements or modifications of the foregoing. 

  

	26.	“Standard Services Terms & Conditions” means the terms and conditions set out in Exhibit B to this License Agreement. 

  

 Exhibit A 
 5 

 CONFIDENTIAL TREATMENT REQUESTED 
  

 EXHIBIT B 
 Standard Services Terms & Conditions 
 In accordance with the
provisions of this License Agreement, the Standard Services Terms & Conditions set forth in this Exhibit B shall govern, apply to and be deemed incorporated into each Statement of Work entered into pursuant to the terms of this License
Agreement, but neither the Statements of Work nor these Standard Services Terms & Conditions will have any force or effect with respect to the other rights, remedies and obligations of either GlassHouse or Dell under this License Agreement,
including without limitation the rights, remedies and obligations of either GlassHouse or Dell pursuant to this License Agreement with respect to the GlassHouse Intellectual Property. As used in this Exhibit B, “GlassHouse” and
“Dell” means only the particular GlassHouse Affiliate and Dell Affiliate, respectively, that enters into the corresponding Statement of Work. 
 SECTION 1. PERSONNEL 
  

	1.1	Approval of Personnel. Reasonably prior to assigning an individual to perform services under any Statement of Work and to the extent reasonably practicable under
the circumstances, GlassHouse shall (i) notify Dell of the proposed assignment, (ii) introduce the individual to appropriate Dell representatives, (iii) provide reasonable opportunity for Dell representatives to interview the
individual, and (iv) consistent with applicable law, provide Dell with a resume and such other information about the individual as may be reasonably requested by Dell. In addition, GlassHouse shall ensure that it has met all obligations under
Dell’s U.S. Site Security and Environmental, Health, and Safety Addendum with respect to personnel to be assigned hereunder. If Dell lawfully and in good faith objects to the proposed assignment, GlassHouse shall not assign the individual to
that position and shall propose to Dell the assignment of another individual of suitable ability and qualifications. 

  

	1.2	Periodic Review. At Dell’s request from time to time, GlassHouse shall allow Dell the opportunity to conduct a review of the GlassHouse personnel performing
Services under any Statement of Work and an opportunity to provide meaningful information to GlassHouse with respect to Dell’s evaluation of the performance of the GlassHouse personnel. GlassHouse (or the applicable subcontractor) shall
appropriately take such evaluation into account in establishing bonus and other compensation for such individuals. During the term of any Statement of Work and unless otherwise permitted by that Statement or Work, GlassHouse shall not terminate or
reassign (other than for cause) the personnel assigned under that Statement of Work. 

  

	1.3	 Removal of Personnel. If Dell is dissatisfied with the performance or conduct of any GlassHouse personnel assigned to perform services under any
Statement of Work, Dell may bring the matter to GlassHouse’s attention and provide a description of the problem or concern in reasonable detail, and GlassHouse will promptly discuss such concern with the employee and take appropriate remedial
actions to coach, counsel or reassign such

  

 Exhibit B 
 1 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
employee as determined by GlassHouse. If such remedial actions do not remedy Dell’s concern within thirty (30) days, Dell may require that GlassHouse remove such member from the
performance of Services under that Statement of Work, and GlassHouse shall designate a suitable replacement in accordance with Section 1.1 as soon as reasonably possible. 

  

	1.4	No Joint Employment. The personnel deployed by GlassHouse will be and shall remain employees or contractors of GlassHouse, reporting solely to GlassHouse, and
GlassHouse will provide for and pay the compensation and other benefits of such personnel, including salary, health, accident and worker’s compensation benefits and all taxes and contributions that an employer is required to pay with respect to
the employment of employees. GlassHouse’s personnel performing Services shall have a duty of loyalty to GlassHouse. GlassHouse shall determine the terms of employment for its respective personnel in accordance with its standard practices,
including hiring and firing. All GlassHouse personnel assigned to perform services under any Statement of Work shall be required to sign an acknowledgement in form reasonably acceptable to GlassHouse that provides that although such personnel may
work with employees of Dell, (i) they are employees of GlassHouse only and (ii) they are expected to follow the policies, procedures and direction of GlassHouse. 

 SECTION 2. PRICE AND PAYMENT 
  

	2.1	Resources. Except as provided in each Statement of Work, GlassHouse and Dell each will provide the resources necessary for discharging its responsibilities under
a Statement of Work at its own cost and expense. 

  

	2.2	Taxes. Unless otherwise agreed in each Statement of Work or Dell PO, all payments must be stated (and payments made) in United States dollars and are exclusive
of applicable sales, use or similar taxes for which Dell is obligated to pay GlassHouse. Dell has no liability for any taxes based on GlassHouse’s assets or income or for which Dell has an appropriate resale or other exemption that has been
provided to GlassHouse and is acceptable to the applicable taxing authority. Dell has the right to withhold any applicable taxes from any royalties or other payments due under each Statement of Work if required by any government authority. All
amounts payable under each Statement of Work shall be exclusive of value added tax or analogous taxes (if any) which Dell shall pay at the rate applicable thereto from time to time. GlassHouse shall provide Dell with a valid value added tax invoice
(applicable in the country of supply). GlassHouse and Dell will cooperate to ensure so far as possible that the VAT treatment of each Statement of Work is accepted by the relevant tax authorities, and will produce all necessary invoices, records and
other documentation for this purpose. In addition, upon Dell’s request, GlassHouse shall bill Dell’s or its specified subsidiaries or Affiliates on a regional or local basis. 

  

	2.3	 Travel Expenses. No travel or other expenses shall be reimbursed unless approved in writing in advance by Dell. Any approved travel shall only
be reimbursed if compliant with the then current Dell Travel and Expenses Policy. Any travel requirements

  

 Exhibit B 
 2 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
specifically described in any executed Statement of Work shall be deemed approved by Dell. 

  

	2.4	Invoicing. All invoices provided to Dell for payments pursuant to each Statement of Work will be accumulated, upon receipt, for a period from the 6th day of a
month to the 5th day of the following month (the “Accumulation Period”). Dell will pay invoices received during the Accumulation Period net thirty (30) days from the end of the Accumulation Period. No invoice can be dated prior to the
date Services are accepted by Dell. GlassHouse agrees to use diligent efforts to invoice Dell within thirty (30) days after it has the right to invoice under the terms of each Statement of Work. If GlassHouse fails to invoice Dell for any
amount within sixty (60) days after the month in which the Services in question are rendered or the expense incurred, GlassHouse shall be deemed to have waived any right it may otherwise have to invoice for and collect such amount.

  

	2.5	[*]. [*]. 

 SECTION 3. REPRESENTATIONS
AND WARRANTIES  
  

	3.1	Dell Work Product. GlassHouse represents and warrants that all deliverable work products that are specifically identified in the Statement of Work
(“Deliverables”) will conform to the specifications and descriptions set forth or referenced in each Statement of Work for a period of one hundred eighty (180) days after the date of delivery to Dell or the applicable customer, unless
an alternative warranty period is expressly set forth in a Statement of Work. 

  

	3.2	Services. GlassHouse represents and warrants that all Services will be performed in a good and workmanlike manner by a skilled and qualified staff in accordance
with prevailing industry standards and shall conform to all specifications and descriptions set forth in the applicable Statement of Work for a period of one hundred eighty (180) days after the date of delivery to Dell or the applicable
customer, unless an alternative warranty period is expressly set forth in each Statement of Work. 

  

	3.3	Rights and License. GlassHouse represents and warrants that it has all the rights and licenses in the Services and Deliverables necessary to allow Dell, and, as
applicable, the customer, to use such materials without restriction or additional charge as intended. The Deliverables shall not infringe or misappropriate any copyright, patent, trade secret, trademark or other intellectual property right of any
third party. 

  

 Exhibit B 
 3 
  

	*	CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 CONFIDENTIAL TREATMENT REQUESTED 
  

	3.4	Copyleft. GlassHouse represents and warrants that it shall not incorporate or commingle intellectual property that constitutes Open Source Code governed under a
license that effects Copyleft or any similar or broader license, such as a General Public License, in the development, installation or support of any Deliverable. 

 SECTION 4. INDEMNIFICATION 
  

	4.1	Dell Indemnification. Dell will defend, indemnify, and hold harmless GlassHouse and its directors, officers, employees, representatives, and agents (collectively
“GlassHouse Indemnitees”) from and against any and all Claims and/or Damages, arising out of or in connection with: (a) any alleged or actual infringement and/or misappropriation by Dell of any copyright, patent, trademark, trade
secret or other proprietary or intellectual property right of any third party in the course of performing obligations under each Statement of Work; (b) any Claim that Dell has caused bodily injury including, without limitation, death or has
damaged real or tangible personal property; (c) any violation by Dell of any governmental laws, rules, ordinances, or regulations; and/or (d) any Claim by or on behalf of Dell’s other subcontractors, suppliers, or employees for
salary, wages, benefits or other compensation. 

  

	4.2	Glasshouse Indemnification. GlassHouse will defend, indemnify, and hold harmless Dell Released Parties and the applicable customer(s) identified in any Statement
of Work, and their respective directors, officers, employees, representatives, and agents (collectively “Dell Indemnitees”), from and against any and all Claims and, Damages arising out of or in connection with: (a) any alleged or
actual infringement and/or misappropriation by GlassHouse and/or the Deliverables of any copyright, patent, trademark, trade secret or other proprietary or intellectual property right of any third party; (b) any Claim that GlassHouse and/or the
Deliverables provided under each Statement of Work has caused bodily injury including, without limitation, death or has damaged real or tangible personal property; (c) any violation by GlassHouse of any governmental laws, rules, ordinances, or
regulations; and/or (d) any Claim by or on behalf of GlassHouse’s subcontractors, suppliers, or employees for salary, wages, benefits or other compensation. 

  

	4.3	Additional Obligations. If an infringement claim is made or appears likely to be made about the Deliverables, GlassHouse shall use reasonable efforts to
(i) procure for Dell and customers, as applicable, the right to continue to use the applicable Deliverables; (ii) modify the Deliverables so that they are no longer infringing; or (iii) replace them with non-infringing Deliverables.
If none of these alternatives is commercially reasonable, Dell shall cease its use of any affected Deliverables or return or destroy any affected Deliverables for a refund of the purchase price, pro-rated on a straight-line basis over a five
(5) year period from the original delivery date. 

  

	4.4	 Limitation on Indemnification. The party from whom indemnification is sought pursuant hereto (Indemnitor) shall have no liability or obligation
to the party entitled to indemnification hereunder (an Indemnitee) to the extent that any claim, action or suit arises out of or results from (i) modifications, combinations or extensions of materials made available by the Indemnitor to the
Indemnitee not created by the Indemnitor, (ii) the Indemnitee’s continuing allegedly infringing activity after being notified thereof or its

  

 Exhibit B 
 4 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
continuing use of any version of the materials made available by the Indemnitor to the Indemnitee after being provided modifications that would have avoided the alleged infringement or
(iii) any intellectual property right in which the Indemnitee has an interest or (iv) any Indemnitee’s negligence or misconduct. 

  

	4.5	Comparative Fault. Each party’s obligations in this SECTION 4 shall apply even if the Claim and/or Damages are due, or alleged to be due, in part to any
concurrent negligence or other fault of the Indemnitee, breach of contract or warranty by the Indemnitee, or strict liability without regard to fault; provided, however, that the Indemnitor’s contractual obligations shall not extend to the
percentage of the third party claimant’s Damages attributable to the Indemnitee’s negligence or other fault, breach of contract or warranty, or to strict liability imposed upon Indemnitee as a matter of law. 

  

	4.6	Indemnification Procedures. The following procedures will apply with respect to indemnification for Claims arising in connection with a Statement of Work:

  

	 	(a)	Promptly after receipt by the Indemnitee of written notice of the assertion or the commencement of any Claim, whether by legal process or otherwise, with respect to any
matter within the scope of this SECTION 4, the Indemnitee will give written notice thereof to the Indemnitor and will thereafter keep the Indemnitor reasonably informed with respect thereto; provided, however, that the failure of the Indemnitee to
give the Indemnitor such prompt written notice will not relieve the Indemnitor of its obligations hereunder except to the extent such failure results in prejudice to Indemnitor’s defense of such Claim. Within thirty (30) days following
receipt of written notice from the Indemnitee relating to any claim, but no later than ten (10) days before the date on which any response to a complaint or summons is due, the Indemnitor will notify the Indemnitee in writing that the
Indemnitor will assume control of the defense and settlement of such claim (the “Notice”). 

  

	 	(b)	If the Indemnitor delivers the Notice relating to any Claim within the required notice period, the Indemnitor will be entitled to have sole control over the defense and
settlement of such Claim; provided, however, that the Indemnitee will be entitled to participate in the defense of such claim and to employ legal advisers at its own expense to assist in the handling of such claim. After the Indemnitor has delivered
a Notice relating to any claim in accordance with the preceding paragraph, the Indemnitor will not be liable to the Indemnitee for any legal expenses subsequently incurred by such Indemnitee in connection with the defense of such Claim.

  

	 	(c)	If the Indemnitor fails to assume the defense of any such Claim within the prescribed period of time, then the Indemnitee may assume the defense of any such Claim, the
reasonable costs and expenses of which shall be deemed to be Damages. The Indemnitor will not be responsible for any settlement or compromise made without its consent, unless the Indemnitee has tendered notice and the Indemnitor has then failed to
provide Notice and it is later determined that the Indemnitor was liable to assume and defend the Claim. 

  

 Exhibit B 
 5 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	(d)	The Indemnitee will provide reasonable assistance to the Indemnitor (at the Indemnitor’s expense), including reasonable assistance from the Indemnitee’s
employees, agents, independent contractors and Affiliates, as applicable. Notwithstanding any provision of this Section 4.6(d) to the contrary, the Indemnitor will not consent to the entry of any judgment or enter into any settlement that
provides for injunctive or other non-monetary relief affecting the Indemnitee without the prior written consent of the Indemnitee, which consent will not be unreasonably withheld or delayed. 

  

	4.7	LIMITATION OF LIABILITY. EXCEPT FOR OBLIGATIONS AND LIABILITIES UNDER THIS SECTION 4 (“INDEMNIFICATION”), AND/OR SECTION 6 (CONFIDENTIALITY), NEITHER
GLASSHOUSE NOR DELL WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY TYPE INCLUDING, WITHOUT LIMITATION, LOST PROFITS AND LOST SALES, ARISING OUT OF OR IN CONNECTION WITH THE STATEMENT OF WORK EVEN IF
ADVISED OR AWARE OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF THE OTHER PARTY ASSERTS OR ESTABLISHES A FAILURE OF THE ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED IN THIS AGREEMENT, AND NEITHER PARTY WILL BE LIABLE FOR ANY DIRECT DAMAGES IN
EXCESS OF [*]. 

 SECTION 5. INTELLECTUAL PROPERTY RIGHTS 
  

	5.1	Pre-existing Intellectual Property. GlassHouse and Dell each shall retain ownership of all right, title and interest in its Pre-existing IP.

  

	5.2	Dell Work Product. Except for Pre-existing IP or intellectual property licensed to GlassHouse that is incorporated in or used in the performance of the Services
or the development of the Deliverables that result from the Services, GlassHouse agrees that any intellectual property conceived or reduced to practice during the performance of the Services shall constitute the work product of Dell (the “Dell
Work Product”). 

  

	5.3	Licensed Materials. To the extent that the Dell Work Product incorporates or requires for use Pre-existing IP or intellectual property licensed to GlassHouse
from a third party (collectively “Licensed Materials”), then in accordance with and subject to all applicable terms and conditions in the License Agreement, GlassHouse hereby grants to Dell a perpetual, irrevocable, non exclusive,
worldwide, royalty free, fully paid up license to: (i) use, make, sell, execute, reproduce, display, perform, prepare derivative works based upon, and distribute (internally and/or externally) copies of the Licensed Materials and their
derivative works; and (ii) authorize others to do any, some, or all of the foregoing. 

  

	5.4	 Work For Hire. All Dell Work Product is solely and exclusively the property of Dell. To the extent any Dell Work Product qualifies as a
“work made for hire” under applicable copyright law, it will be considered a work made for hire and the copyright will be owned

  

 Exhibit B 
 6 
  

	*	CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
solely and exclusively by Dell. To the extent that any Dell Work Product is not considered a “work made for hire” under applicable copyright law, GlassHouse hereby assigns and transfers
all of its right, title and interest in and to the Dell Work Product to Dell. Furthermore, GlassHouse shall ensure that its employees, subcontractors, representatives, agents or other contractors engaged to perform Services hereunder comply with the
terms of each Statement of Work including, but not limited to, this Section 5.4. 

  

	5.5	Disclosure of Dell Work Product. GlassHouse will, as part of the Dell Work Product, disclose promptly in writing to Dell all of the Dell Work Product and
document all intellectual property rights as Dell personnel may direct. Furthermore, GlassHouse shall, upon request, provide to Dell all of the Dell Work Product. 

  

	5.6	Further Assurances. GlassHouse agrees to take any action and fully cooperate with Dell as Dell may request to effect the provisions of this SECTION 5.

  

	5.7	Residuals. Subject to each party’s confidentiality obligations, and to each party’s rights in intellectual property as described in this Standard
Services Terms & Conditions: (a) nothing in this Standard Services Terms & Conditions shall preclude either GlassHouse or Dell from independently developing or providing for itself, or for others, materials that are
competitive with the products and services of the other party, irrespective of their similarity to any products or services offered by the other party in connection with a Statement of Work; and (b) GlassHouse and Dell each shall be free,
subject to the other party’s rights in intellectual property, to use its general knowledge, skills and experience, and any ideas, concepts, know-how and techniques within the scope of its business that are used or developed in the course of
undertaking a Statement of Work by such party, and GlassHouse and Dell each shall remain free to provide products and services to any customer or prospective customer so long as the terms of these Standard Services Terms & Conditions are
not violated. 

 SECTION 6. CONFIDENTIALITY 
  

	6.1	Scope. The term “Confidential Information” means, to the extent previously, presently or subsequently disclosed by or for GlassHouse to Dell or
Dell to GlassHouse, all financial, business, legal and technical information of either Party or any of its Affiliates, suppliers, customers and employees (including information about research, development, operations, marketing, transactions,
discoveries, inventions, methods, processes, materials, algorithms, software, specifications, designs, drawings, data, strategies, plans, prospects, know-how and ideas) that is marked or otherwise identified as proprietary or confidential at the
time of disclosure, or which by its nature would be understood by a reasonable person to be proprietary or confidential. Confidential Information shall not include any information that (a) was rightfully known by the receiving party without
restriction before receipt from the disclosing party, (b) is rightfully disclosed to the receiving party by a third party without restriction, (c) is or becomes generally known to the public without violation of any Statement of Work,
(d) is independently developed by the receiving party without reliance on or reference to such information, or (e) is GlassHouse Intellectual Property. 

  

 Exhibit B 
 7 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	6.2	Restrictions. GlassHouse and Dell agree (a) not to copy or use Confidential Information except and only for the purposes of the applicable Statement of
Work, but not for any other purpose, (b) to maintain it as confidential, and exercise reasonable precautions to prevent unauthorized access, use or disclosure and (c) not to disclose the Confidential Information to any third party other
than its employees, contractors and sublicensees who have a legitimate need to know for the purposes contemplated by the applicable Statement of Work and who are bound by written agreements that are at least as protective of the Confidential
Information as the restrictions herein. To avoid uncertainty, the obligations set forth in this Section 6.2 shall not apply to amend, limit, alter or abridge in any way the rights of Dell under Section 2.1 of the License Agreement (subject
to restrictions in SECTION 2 of the License Agreement) or Section 5.3 in these Standard Services Terms & Conditions. The confidentiality obligations of the Statement of Work, as they apply to Confidential Information disclosed prior to
termination, will survive termination for a period of 3 years; provided, however, that each party’s obligations hereunder shall survive and continue in effect thereafter with respect to any Confidential Information that is a trade secret under
applicable law. As soon as reasonably practicable upon the disclosing party’s request at any time, the receiving party shall return to the disclosing party or destroy all then existing originals and copies of any Confidential Information
provided to the other party solely in connection with the performance of the applicable Statement of Work and destroy all information, records and materials developed therefrom. 

  

	6.3	Compelled Disclosures. These restrictions will not prevent either party from complying with any law, regulation, court order or other legal requirement that
purports to compel disclosure of any Confidential Information or the terms and conditions of any Statement of Work. The receiving party will promptly notify the disclosing party upon learning of any such legal requirement, and cooperate with the
disclosing party in the exercise of its right to protect the confidentiality of the Confidential Information before any tribunal or governmental agency. Each party may provide a copy of any Statement of Work or otherwise disclose its terms and
conditions in connection with any financing transaction or due diligence inquiry, subject to obligations of confidentiality applicable to the recipient. Prior to any disclosure of any Statement of Work or its terms and conditions to a third party,
the party planning such disclosure shall notify the other party and allow the other party any opportunity to recommend redactions of certain information, which recommendations shall not be unreasonably refused. 

  

	6.4	Customer Information. GlassHouse understands that Dell may not be able to provide GlassHouse with any third party (including customer) confidential information
and that GlassHouse may be required to enter into a separate confidentiality agreement with any potential customer in order to obtain any Confidential Information regarding such customer under each Statement of Work. 

 SECTION 7. INSURANCE 
  

	7.1	General. In performance of the obligations under a Statement of Work, GlassHouse agrees to comply with the provisions regarding insurance coverage set forth in
this SECTION 7. 

  

 Exhibit B 
 8 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	7.2	Ratings. GlassHouse shall obtain and at all times during the term of any Statement of Work maintain at its own expense, with insurance companies rated
“A” or better by AM Best the following types and levels of minimum insurance coverages: 

  

	 	(a)	Worker Compensation. Statutory workers compensation insurance in the state(s) or jurisdiction in which GlassHouse’s employees perform services for Dell, and
employer’s liability insurance with limits of not less than $500,000: (i) for each accident; and (ii) for each employee for occupational disease (policy limit for disease). Such policy shall be endorsed to name Dell as Alternate
Employer to prevent GlassHouse’s workers’ compensation carrier from denying coverage based on a claim of employment status. GlassHouse hereby waives all claims and causes of action against Dell, its officers, directors and employees for
any and all injuries suffered by GlassHouse’s employees. 

  

	 	(b)	Commercial General Liability. Commercial General Liability insurance with limits for bodily injury and property damage liability of not less than $1,000,000
personal injury each occurrence, $2,000,000 general aggregate and products/completed operations coverage which shall include premises/operations liability, independent contractors liability, and broad form contractual liability specifically in
support of, but not limited to, the indemnity provisions set forth in these Standard Services Terms & Conditions. This policy shall include a waiver of subrogation in favor of Dell; will be endorsed to include Dell as Additional Insured;
and will contain cross-liability and severability of interest coverage. 

  

	 	(c)	Business Automobile Liability. Business automobile liability insurance with a limit of not less than $1,000,000 per occurrence for bodily injury and property
damage liability written to cover all owned, hired and non-owned automobiles arising out of the use thereof by or on behalf of the GlassHouse and its employees. This policy shall include a waiver of subrogation in favor of Dell and be endorsed to
include Dell as an Additional Insured. 

  

	 	(d)	Professional Liability / Errors & Omissions. Professional Liability/Errors & Omissions (E&O) insurance with limits of not less than
$10,000,000 each occurrence, $10,000,000 general aggregate. 

  

	7.3	Certification of Insurance. Prior to the commencement of any work or service as provided for in each Statement of Work, GlassHouse shall furnish to Dell
insurance certificates on standard Acord form, endorsements, or evidence of coverage signed by authorized representatives of the companies providing the coverage required under the terms of these Standard Services Terms & Conditions. All
policies providing coverage shall contain provisions that no cancellation, non-renewal or material changes in the policy shall become effective, except on thirty (30) days written notice thereof to Dell. Upon request and without expense,
GlassHouse shall furnish Dell with certified copies of said insurance policies signed by authorized representatives of the insurance companies providing the coverage as required in each Statement of Work. 

  

 Exhibit B 
 9 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	7.4	Material Terms. Failure to secure the insurance coverages, or the failure to comply fully with any of the insurance provisions of these Standard Services
Terms & Conditions as may be necessary to carry out the terms and provisions of these Standard Services Terms & Conditions shall be deemed to be a material breach of these Standard Services Terms & Conditions. The lack of
insurance coverage does not reduce or limit GlassHouse’s responsibility to indemnify Dell as set forth in these Standard Services Terms & Conditions. Any and all deductibles and premiums associated with the above described insurance
policies shall be assumed by, for the account of, and at the sole risk of GlassHouse. 

  

	7.5	Changes to Insurance Requirements. Dell reserves the right to review the insurance coverage requirements of these Standard Services Terms & Conditions
and to make reasonable adjustments to such requirements or to require other types of policies to support the level of Services being performed by GlassHouse or the purchases being made by Dell from GlassHouse at any time, at GlassHouse’s sole
cost, unless otherwise agreed to by Dell. 

 SECTION 8. TERMINATION 
  

	8.1	Dispute Resolution. Prior to the commencement of any litigation relating to a Statement of Work, the senior management of both GlassHouse and Dell shall meet to
attempt to resolve the dispute or disputes giving rise to such potential litigation. If the senior management cannot resolve the disputes, either GlassHouse or Dell may make a written demand for formal dispute resolution. Within thirty
(30) days after such written demand, GlassHouse and Dell agree to meet for one day with an impartial mediator and consider dispute resolution alternatives other than litigation. The costs of engaging the mediator shall be shared equally. If an
alternative method of dispute resolution is not agreed upon within thirty (30) days after the one-day mediation, either GlassHouse or Dell may begin litigation proceedings. 

  

	8.2	Termination for Cause. Either GlassHouse or Dell may terminate each Statement of Work for cause in the event of a material breach by the other party if such
breach is not cured within thirty (30) days of receipt of written notice. 

  

	8.3	Termination for Change of Control. In the event of a Change of Control of GlassHouse to a direct competitor of Dell, then at any time within twelve
(12) months after the last to occur of events constituting such Change of Control, Dell may terminate each Statement of Work with respect to all or any part of the Services by giving GlassHouse at least thirty (30) days prior written
notice and designating a date upon which such termination shall be effective. 

  

	8.4	Termination for Convenience. Except as otherwise provided in a Statement of Work, Dell may terminate a Statement of Work or Dell PO at any time without cause for
its convenience upon thirty (30) days written notice 

  

	8.5	Effect of Termination on Statements of Work. Termination a Statements of Work, shall not effect a termination of the License Agreement. 

 

 Exhibit B 
 10 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	8.6	Transition Plan. Upon the early termination of any Statement of Work, GlassHouse and Dell will promptly meet to negotiate in good faith a transition plan to deal
with business that is ongoing or pending at such time (the “Transition Plan”). The objective of the Transition Plan will be to promptly unwind the relationship created under the Statement(s) of Work in a manner that causes the least
disruption within the marketplace. It is contemplated that the Transition Plan will deal, among other things, with the fulfillment of pending orders and outstanding tenders, and the treatment of ongoing service and support, and payment terms.

 SECTION 9. GENERAL 
  

	9.1	Survival. Upon any expiration or termination of any Statement of Work, all rights and obligations of GlassHouse and Dell thereunder shall cease, except that all
obligations that accrued prior to the effective date of termination (including without limitation, payment obligations for Services performed and non-cancelable expenses incurred prior to the effective date of termination, but, with respect to
non-cancelable expenses, only to the extent the payment of the same upon expiration or termination is expressly provided for in the Statement of Work) and any remedies for breach shall survive. Regardless of the circumstances of termination or
expiration of a Statement of Work, or portion thereof, the provisions of SECTIONS 3 (REPRESENTATIONS AND WARRANTIES), 4 (INDEMNIFICATION), 5 (INTELLECTUAL PROPERTY RIGHTS), 6 (CONFIDENTIALITY), and 9 (GENERAL) of these Standard Services
Terms & Conditions will survive the termination or expiration and continue according to their terms. 

  

	9.2	 Supplier Diversity. Dell supports the development of a diverse marketplace through our development of a diverse supply chain. Since Dell
transacts business with the United States federal government, state/local governments, and several Fortune 500 companies, the Equal Opportunity Clauses at 41 CFR sections 60-1.4(a), 60-250.5(a) and 60-741.5(a) are hereby incorporated and, if
applicable, GlassHouse will comply with FAR 52.212-3, Offer or Representations and Certifications-Commercial Items, and FAR 52.219-8 and FAR 52-219-9, Utilization of Small Business Concerns. If subcontractors are engaged to provide any Services
pursuant to any Statement of Work, GlassHouse will use commercially reasonable efforts to engage businesses that are (i) certified as minority or women owned by a third party certification agency acceptable by Dell, (ii) business concerns
that are fifty-one percent owned, controlled, operated and managed by women or members of a minority group including African Americans, Hispanic Americans, Native Americans, Asian Indian Americans, Asian-Pacific Americans, or (iii) meets the
criteria of a small business as defined by the guidelines of the Small Business Administration this includes, but is not limited to veteran, hubzone, 8(a), disadvantaged and woman owned businesses (“Supplier Diversity”). GlassHouse agrees
to maintain accurate records illustrating that they have a Supplier Diversity plan in place, records are being maintained, and as needed will be reported to Dell. GlassHouse agrees to also cooperate in any Dell Supplier Diversity studies or surveys
as may be required. In the event GlassHouse is considered a Diverse Supplier, GlassHouse must register with Dell’s Supplier Diversity program at www.dell.com (click About Dell, click Supplier Diversity). GlassHouse must comply with Dell’s
Supplier Diversity policies and procedures as well

  

 Exhibit B 
 11 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	 
as comply, in a timely manner, with any reasonable request or requirement from Dell’s Supplier Diversity office (for example, second tier reporting). Second tier reports are to be submitted
within 15 business days after the close of each calendar period. GlassHouse must comply with the following Supplier Principles which may be changed from time to time by Dell:
http://www1.us.dell.com/content/topics/global.aspx/corp/sup_prince/en/commit?c=us&l=en&s=corp). 

  

	9.3	Record Retention. GlassHouse will maintain accurate and legible records for a period of five (5) years and, subject to the provisions of Section 6,
will grant to Dell, or its designee, reasonable access to and copies of, any information reasonably requested by Dell with respect to GlassHouse’s performance under a Statement of Work. 

  

	9.4	No Requirements; No Supply. Except as provided in a Statement of Work, nothing in any Statement of Work requires either GlassHouse or Dell to purchase from or
sell to the other party any or all of its requirements or capacity for hardware, software or services whether or not the same or similar to the Services provided hereunder. GlassHouse will cooperate and work with Dell and any other service providers
that Dell may engage in connection with the provision of the Services. 

  

	9.5	Non-Exclusivity. No Statement of Work creates an exclusive relationship between GlassHouse and Dell. Notwithstanding anything in each Statement of Work to the
contrary, GlassHouse and Dell remain free, at its sole discretion, to pursue any specific opportunity or opportunities in any or all market segments and/or geographies independently or with a third party. GlassHouse and Dell are independent
contractors and neither GlassHouse nor Dell is an employee, agent, servant, representative, partner, or joint venturer of the other or has any authority to assume or create any obligation or liability of any kind on behalf of the other.

  

	9.6	Exports. GlassHouse and Dell acknowledge that the transactions contemplated by each Statement of Work, which may include technology and software, are subject to
the customs and export control laws and regulations of the United States (“U.S.”) and may also be subject to the customs and export laws and regulations of other countries. Further, under U.S. law, services and products may not be sold,
leased or otherwise transferred to restricted end-users or to restricted countries. GlassHouse and Dell agree to abide by all such export and related laws and regulations in connection with the performance of any Statement of Work and any Services
being provided hereunder. 

  

 Exhibit B 
 12 

 CONFIDENTIAL TREATMENT REQUESTED 
  

 EXHIBIT C 
 GlassHouse Direct Competitor 
 International Business Machines
Corporation 
 [*] 
 EMC Corporation

 [*] 
 Accenture Ltd 
 [*] 
 Unisys Corporation 
 [*] 
  

 Exhibit C 
 1 
  

	*	CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 CONFIDENTIAL TREATMENT REQUESTED 
  

 EXHIBIT D 
 GlassHouse Intellectual Property 
 (Non-exhaustive
List) 
 GlassHouse-developed Software Tools 
  

	 	•	 	 Reflector 

 Reflector is a tool designed to facilitate data center migration efforts. It maps applications to physical devices and monitors and tracks each step of a data center migration, flagging task interdependencies and risks. 
  

	 	•	 	 PRISM (Performance Reports and Indicators of Storage Metrics) 

 PRISM is a proprietary suite of web-based tools for analyzing, measuring, and reporting on the health of a customer’s backup and storage
environments. 
  

	 	•	 	 OnGuard 

 OnGuard is a tool used to remotely monitor and manage customers’ SQL Server and Oracle databases. 
  

	 	•	 	 WatchDog 

 WatchDog is a remote system and storage monitoring tool designed for remote management of customers’ backup, SAN (Storage Area Network), and storage infrastructure. 
  

	 	•	 	 SMMT (Service Management Matrix Tool) 

 SMMT is designed to build and maintain infrastructure service offerings that correlate to the risk, quality, and cost requirements of the organization. 
  

	 	•	 	 CCAT (Cost of Capacity Analyzer Tool) 

 CCAT helps customers accurately quantify their IT infrastructure costs and to better manage and apportion those costs. 
  

	 	•	 	 SDMT (Supply and Demand Manager Tool) 

 SDMT is a tool that provides a consistent, repeatable process to map individual business applications to appropriate IT infrastructure. 
  

	 	•	 	 SLCT (Service Level Consumption Tool) 

 SLCT is a tool that manages resource capacity in accordance with service level requests and provisioning activities. 
  

	 	•	 	 QuikSilver 

 QuikSilver is an internal application designed to produce accurate and consistent price quotations for managed service offerings. 
  

	 	•	 	 TopDog 

 TopDog is a remote system management tool that provides backup, SAN, storage, and filesystem monitoring capabilities. Front-end data collection is provided by technology from Tek-Tools with back-end analytics from GlassHouse. 
  

	 	•	 	 SAT (Storage Allocation Tracker) 

 SAT is a reporting tool designed for enterprise-wide storage allocation tracking. This tool was developed by Itheon based on specifications and methodology from GlassHouse. 
 GlassHouse Rebranded 3rd Party Tools 
  

 Exhibit D 
 1 

 CONFIDENTIAL TREATMENT REQUESTED 
  

	 	•	 	 BRM (Backup and Reporting Metrics) 

 BRM is a web-portal-based tool that provides comprehensive reporting on the status of enterprise backup/recovery applications. Based on Aptare StorageConsole Backup Manager. 
  

	 	•	 	 Horizon 

 Horizon is a reporting and management tool that provides detailed information on storage and backup data utilization. Based on Tek-Tools Profiler product. 
 GlassHouse Methodologies (collectively referred to as “Transom”) 
  

	 	•	 	 Service Provider Model 

 The Service Provider Model is a methodology to align business requirements with IT service delivery capabilities and to transform the IT organization to effectively respond to business needs. 

 

	 	•	 	 Data Value Model 

 The Data Value Model provides a methodology for information classification and management in accordance with business value. 
  

	 	•	 	 Storage Management Lifecycle 

 The Storage Management Lifecycle is a best practices framework of specific activities required for optimal planning, deployment, and operation of the storage infrastructure. 
  

	 	•	 	 Storage Maturity Model 

 The Storage Maturity Model is a method to evaluate the capabilities of a storage organization against industry norms and to identify and address operational deficiencies. 
  

	 	•	 	 RapidDeploy 

 RapidDeploy is a process for designing and integrating network and systems infrastructures via an accelerated four-stage process. 
 Notwithstanding anything to the contrary in the License Agreement, Dell acknowledges and agrees that it may be necessary for Dell to separately procure license rights from the third party vendors identified in this Exhibit D (Tek-Tools,
Itheon and Aptare) to use the corresponding GlassHouse Intellectual Property in the manner contemplated herein. 
 To avoid uncertainty,
GlassHouse Intellectual Property shall not be deemed to include usual generally available third party provided operating environment infrastructure components (such as, for example, web servers, operating systems and database applications) and not
materials GlassHouse built or had others build for it. 
  

 Exhibit D 
 2License & Development Agreement

 Exhibit 10.45 
 CONFIDENTIAL TREATMENT REQUESTED 
  

  
 LICENSE AND DEVELOPMENT AGREEMENT 
 This License and Development Agreement (the
“Agreement”) by and between Cisco Systems, Inc., a California corporation having its principal place of business at 170 West Tasman Drive, San Jose, CA 95134 (“Cisco Parent”) on behalf of itself and its Affiliates (collectively,
“Cisco”), and GlassHouse Technologies, Inc., a Delaware corporation having its principal place of business at 200 Crossing Boulevard, Framingham, Massachusetts 01702 (“GlassHouse” or “Developer”), is entered into as of
the date last written below (the “Effective Date”). 
 Exhibits shall include the following and such additional exhibits as duly
amended to this Agreement by the parties: 
  

					
	1.	 	EXHIBIT A:	 	Cisco Property
	2.	 	EXHIBIT B:	 	Licensed Property
	3.	 	EXHIBIT C:	 	Specifications
	4.	 	EXHIBIT D:	 	Acceptance and Payment
	4.	 	EXHIBIT E:	 	Sample Statement of Work
	6.	 	EXHIBIT F:	 	Non-Disclosure Agreement

 This Agreement, including all
exhibits which are incorporated herein by reference, constitutes the entire agreement between the parties with respect to the subject matter hereof, and supersedes and replaces all prior and contemporaneous oral or written communications between the
parties relating in any way to the subject matter hereof. This Agreement is intended by the parties to be a complete and wholly integrated expression of their understanding and agreement. This Agreement may only be modified (including addition of
exhibits) by a written document executed by the parties hereto. 
 The parties have caused this Agreement to be duly executed. Each party
warrants and represents that its respective signatories whose signatures appear below are on the date of signature authorized to execute this Agreement. 
  

					
	 GlassHouse Technologies, Inc.
	 		 	Cisco Systems, Inc.
			
	 /s/ Mark Shirman
	 		 	 /s/ Faiyaz Shahpurwala

	Authorized Signature	 		 	Authorized Signature
			
	 Mark Shirman
	 		 	 Faiyaz Shahpurwala

	Print Name	 		 	Print Name
			
	 10/17/08
	 		 	 10/16/08

	Date	 		 	Date

  

			
	 License and Development Agreement
 Cisco & GlassHouse
	  	 CISCO and GLASSHOUSE CONFIDENTIAL
 Page 1 of 57

  
  

 CONFIDENTIAL TREATMENT REQUESTED 
  
  
  

 LICENSE AND DEVELOPMENT AGREEMENT 
 TERMS AND CONDITIONS 
 RECITALS 
  

	A.	GlassHouse has certain intellectual property, including tools, methodologies, processes, documentation, technology and software related to GlassHouse’s
virtualization, data center consolidation and related services business; 

  

	B.	The parties desire that such intellectual property be licensed to Cisco; and 

  

	C.	In addition, the parties desire to create a technology cooperation and licensing framework to enable Cisco and GlassHouse to work together to develop New Intellectual
Property (as defined herein)] and to assist Cisco with its go-to-market strategy for certain new products and services; 

 NOW,
THEREFORE, in consideration of the mutual promises contained herein, the parties agree as follows: 
  

	1.0	DEFINITIONS 

 Unless otherwise defined in the Agreement, all capitalized terms used herein shall have the meanings set forth in this Section 1. 
  

	 	1.1.	Affiliate shall mean any entity, whether incorporated or not, which is controlled by, under common control with, or controls a party, but only for
so long as such control exists, where “control” means the ability, whether directly or indirectly, to direct the affairs of another by means of ownership, contract, or otherwise. 

  

	 	1.2.	Atlas Knowledge Management Library shall mean the entire contents, at the time of the Effective Date and as later updated (by mutual written
agreement of the parties), of the content storage libraries identified in Exhibit B, including any Updates provided by Developer thereto. 

  

	 	1.3.	Change in Control shall mean (a) the sale, lease or other disposition of all or substantially all of the assets of Developer to a third party
provider of IT services whose primary business competes with Cisco, or (b) an acquisition of Developer by a third party provider of IT services whose primary business competes with Cisco by consolidation, merger or other reorganization in which
the holders of Developer’s outstanding voting stock immediately prior to such transaction own, immediately after such transaction, securities representing less than fifty-five percent (55%) of the voting power of the corporation or other
entity surviving such transaction; provided, however, that a Change in Control will not include (i) a merger effected exclusively for the purpose of changing the domicile of Developer, or (ii) Developer’s first firm commitment
underwritten public offering of its common stock registered under the Securities Act of 1933, as amended. 

  

	 	1.4.	Cisco Derivatives shall mean any derivative works of the Licensed Property created by or on behalf of Cisco (other than by Developer).

  

	 	1.5.	 Cisco Property shall mean such items provided only by or on behalf of Cisco or its Affiliate to GlassHouse hereunder, including
but not limited to those items described in Exhibit A, any and all pre-existing technology of Cisco and its

  

			
	 License and Development Agreement
 Cisco & GlassHouse
	  	 CISCO and GLASSHOUSE CONFIDENTIAL
 Page 2 of 57

  
  

 CONFIDENTIAL TREATMENT REQUESTED 
  
  
  

	 	 
Affiliates, and all Intellectual Property Rights related thereto. Cisco Property shall include any derivatives, improvements or modifications thereto or thereof developed by or on behalf of Cisco
or its Affiliates (other than by Developer) and any Intellectual Property Rights related thereto but, for clarity, shall not include any Developer Existing Technology or any Licensed Property (including any Updates thereto provided by Developer).

  

	 	1.6.	Deliverables shall mean any tangible or intangible items, including, without limitation, new software tools and applications, custom modifications
to the Licensed Property, or training materials, which are contemplated to be delivered by Developer (including those developed or created jointly with Cisco) to Cisco pursuant to a Development Statement of Work. Unless stated otherwise in a
Development Statement of Work, Deliverables will not contain any Developer Existing Technology and will be owned by Cisco. 

  

	 	1.7.	Developer Existing Technology shall mean any and all discoveries, know-how, ideas, inventions (whether patentable or not), processes, software,
techniques, tools, and other technology and information, including all tangible embodiments of any of the foregoing which (a) is either owned by Developer or licensed to Developer, and (b) either (i) is in existence in electronic or
written form or as a product on or prior to the Effective Date or (ii) is conceived, created, developed, reduced to practice or made by or on behalf of Developer after the Effective Date completely independently of its activities under this
Agreement. In addition, Developer Existing Technology shall include, without limitation, Developer’s “prism” software tool. 

  

	 	1.8.	Developer Software shall mean the source code and object code version of Developer’s proprietary software tools and applications described in
Exhibit B which are provided by Developer to Cisco, including any Updates thereto. 

  

	 	1.9.	Intellectual Property Rights shall mean all current and future worldwide patents and other patent rights, utility models, copyrights, mask work
rights, trademarks, sui generis database rights, trade secrets, and all other intellectual property and industrial property rights now known or hereafter recognized anywhere in the world, as well as all present and future registrations,
applications, disclosures, renewals, extensions, continuations or reissues of any of the foregoing. 

  

	 	1.10.	Joint Intellectual Property shall mean only such New Intellectual Property that is expressly designated as “Joint Intellectual Property”
in a Development Statement of Work. For the avoidance of doubt this shall exclude any Cisco Property, Cisco Derivatives, Developer Existing Technology and Licensed Property. 

  

	 	1.11.	Licensed Property shall mean the tangible and intangible matter described in Exhibit B, including any Updates thereto delivered by or on
behalf of GlassHouse to Cisco, and all Intellectual Property Rights embodied in and related to any of the foregoing. 

  

	 	1.12.	New Intellectual Property shall mean any Deliverable (excluding Cisco Property and Licensed Property) which is created, conceived and reduced to
practice, developed, or prepared by one or more of the parties under a Development Statement of Work and all Intellectual Property Rights constituting, embodied in, or pertaining to any of the foregoing, but excluding the Cisco Property, Cisco
Derivatives, Developer Existing Technology, and the Licensed Property. 

  

			
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	 	1.13.	Open Source Technology shall mean any technology from the open source community, including without limitation, any software that requires as a
condition of use, modification and/or distribution of such software that other software incorporated into, derived from or distributed with such software be: (a) disclosed or distributed in source code form; (b) be licensed for the purpose
of making derivative works; or (c) be redistributable at no charge. 

  

	 	1.14.	Property shall mean the information and technology provided by the parties in connection with this Agreement and all Intellectual Property Rights
with respect thereto. 

  

	 	1.15.	Restricted Software shall mean Developer’s software and documentation identified as such in Exhibit A. 

  

	 	1.16.	Specifications shall mean the technical and other specifications for the Licensed Property or Deliverables, as set forth in Exhibit C or a
Development Statement of Work, respectively. 

  

	 	1.17.	Statement of Work, Development Statement of Work, Development SOW, or SOW shall mean the information set forth in a document, duly executed by both
parties, referencing this Agreement (or an amendment to this Agreement) which describes the creation, improvement or development by Developer of any tangible or intangible items to be delivered to Cisco. The parties attach a sample Statement of Work
as Exhibit E with the intention that it be used as a starting point in creating future Statements of Work. 

  

	 	1.18.	Updates shall mean a modification or addition to the Licensed Property including an enhancement, patch, correction, or other improvement or
addition to any of the Licensed Property that Developer makes for maintenance fixes, error corrections, and improvements to the Licensed Property including, but not limited to, fixes, updates and releases to address any security vulnerabilities.

  

	2.0	DELIVERY AND DEVELOPMENT 

  

	 	2.1.	DELIVERY OF LICENSED PROPERTY 

 Developer shall provide the current version of the Licensed Property identified in Exhibit B, including all of the documents in the Atlas Knowledge Management Library listed in Exhibit B, via CD (or another electronic format
specified by Cisco), within two (2) weeks after the Effective Date to Cisco Parent. Developer will provide Cisco with Updates to the initial version of the Licensed Property in accordance with Section 7.1. 
  

	 	2.2.	INITIATION OF DEVELOPMENT EFFORT 

 In the event the parties desire to engage in a development effort, Development Statements of Work shall be entered into by mutual agreement between Cisco and Developer and shall, except as elsewhere indicated, be substantially in the form
of the Sample Statement of Work attached hereto. Each Development Statement of Work must be signed by authorized representatives of the parties prior to any work commencing thereunder. This Agreement may cover more than one Development Statement of
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Agreement, including without limitation this Section 2, shall apply to and shall govern any Development Statements of Work. In the event of a conflict between any such Development Statements
of Work and this Agreement, the terms of this Agreement shall govern but only to the extent of the conflict. 
  

	 	2.3.	ATLAS KNOWLEDGE MANAGEMENT LIBRARY 

 Following execution of this Agreement, the parties will work in good faith to determine the costs and technical requirements associated with creating a live access version of the Atlas Knowledge
Management Library which would enable Cisco to download, edit and copy any content residing in such Atlas Knowledge Management Library without the use of any proprietary software or tools; and if the parties so agree, the parties shall issue a
Development Statement of Work for the creation of such library for Cisco. 
  

	 	2.4.	DEVELOPMENT EFFORT 

 Developer shall develop and deliver the Deliverables in accordance with the Specifications and any Development Statement of Work; provided, however, that the due date for any Deliverable, performance of which was delayed on account of
failure of Cisco to complete any of its prerequisite obligations in a timely fashion, may be extended up to one day for each day of Cisco’s lateness. Each Deliverable shall be delivered in such format and on such media as may be reasonably
requested by Cisco or as designated in the Development Statement of Work. 
  

	 	2.5.	ACCEPTANCE OF DELIVERABLES 

 Upon delivery of the Deliverables to Cisco, Cisco will test whether the Deliverables conform to the applicable part of the Specifications and the Development Statement of Work. Cisco will accept or reject each Deliverable within forty-five
(45) days after delivery (“Test Period”) and will give Developer written notice of acceptance or rejection thereof. Failure to provide such written notice to Developer within the Test Period or any deployment or public distribution of
the Deliverable by Cisco will be deemed acceptance of the Deliverable. In the event that (and only if) a Deliverable does not conform to such part of the Specifications or Development Statement of Work (such nonconformance will be referred to as
“Deficiencies”), Cisco shall reject the Deliverable and provide written notice to Developer prior to the last day of the Test Period describing the Deficiencies in sufficient detail to allow Developer to correct the Deficiencies. Within
fifteen (15) days after receiving each report regarding Deficiencies, Developer is obligated to correct the Deficiencies so that the Deliverable conforms to the applicable part of the Specifications or Development Statement of Work without
removing or reducing the functionality of the Deliverable in a material way. The procedure in this Section 2.5 will be repeated with respect to a revised Deliverable to determine whether it is acceptable to Cisco, unless and until Cisco issues
a final rejection of the revised Deliverable after rejecting the Deliverable on at least two (2) prior occasions. If Cisco issues a final rejection of the revised Deliverable pursuant to this paragraph, Developer shall return any and all
compensation previously paid to Developer by Cisco for such Deliverable and the applicable Statement or Work shall automatically terminate. The parties’ rights and obligations upon such termination are as set forth in Section 14.7 of the
Agreement (Effect of Termination). For clarity, the terms of this Section 2.5

  

			
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apply only to Cisco’s testing of Deliverables created under a Development Statement of Work and do not apply to the delivery of the Licensed Property delivered pursuant to Section 2.1.

  

	 	2.6.	CHANGES 

 If Cisco
proposes in writing a change to the Development Statement of Work, including to any of the Specifications set forth therein, Developer agrees to accept any change proposed by Cisco where Cisco agrees in writing to (a) make any necessary changes
to the schedule for development, and (b) bear any reasonable extra expense and pay (at Developer’s standard time and materials rates) for any additional work required by such change. 
  

	 	2.7.	LIAISON 

 Each party
agrees to appoint a principal point of contact, identified in the Development Statement of Work or otherwise in writing to the other party, as “Project Managers”, to whom all communications between the parties with respect to development
of the Deliverable shall be directed. 
  

	 	2.8.	TECHNICAL ASSISTANCE 

 During only such time as Cisco is current in payment of any license fees owed under Exhibit D, Developer shall make Updates available to Cisco during the initial three (3) year term of the Agreement free of charge with respect
to the Licensed Property provided by Developer to Cisco in connection with this Agreement in accordance with Section 7.1. 
  

	 	2.9.	REPORTS 

 Developer shall
provide Cisco with written reports to be provided on a regular and reasonable time frame regarding its work on any Deliverables, any anticipated problems, and any indication of delay in fixed or tentative schedules. Approximately once each quarter
(or such other time frame as may be mutually agreed by the Project Managers), the Project Managers shall meet in person or by telephone, as mutually agreed, for a formal progress presentation, describing in detail the status of any work under a
Development Statement of Work, including projections for time of completion, steps necessary to return to the schedule in case of any delay, and discussion of possible resolution of any problems which have arisen. Additionally, Developer shall
provide Cisco with verbal reports regarding the development contemplated herein as reasonably requested by Cisco. 
  

	 	2.10.	AUDIT 

 Cisco Parent
reserves the right to inspect and audit Developer’s records a reasonable number of times during the term of this Agreement, and in each instance with reasonable advance notice to Developer, solely to ensure compliance with this Agreement and
reimbursable expenditures made with respect to research and development described in a Development Statement of Work, and to access Developer’s premises upon 72-hours prior notice to conduct design reviews, “walk-throughs” and
discussions with personnel and management of Developer regarding the status and conduct of the work being

  

			
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performed under a given Development Statement of Work. If at any time an audit performed by or for Cisco, as described in this section, reveals that the development effort by Developer is not in
accordance with the Development Statement of Work, Developer shall take immediate action to correct all deficiencies identified by Cisco, Developer shall pay for the cost of such audit in the event that material deficiencies are found. Additionally,
to the extent an audit reveals an underpayment or overpayment for reimbursable expenditures, the appropriate party will promptly remit the amounts due to the other party. 
  

	 	2.11.	BRANDING 

 Neither party
shall have any obligation under this Agreement or an associated Development Statement of work to participate in any branding or marketing. Cisco shall have the right to delete any Developer copyright or trademark notice appearing on a flash screen
or other computer screen or documentation, and to relocate any other proprietary rights notices, appearing on or in the Licensed Property. Cisco shall provide a copyright notice in connection with the Licensed Property. 
  

	 	2.12.	USAGE OF OPEN SOURCE SOFTWARE 

  

	 	2.12.1	Licensed Property. 

  

	 	(a)	Developer agrees to fully cooperate with Cisco to ensure compliance by both parties with the terms of any license governing the use of any Open Source Technology in any
Licensed Property, including any Updates, delivered by Developer to Cisco. Developer shall provide Cisco with advance and timely notice of the existence and the source of any Open Source Technology incorporated into any Updates it provides to Cisco
after the Effective Date. At Cisco’s sole discretion, Cisco may provide information in good faith to GlassHouse relating to information Cisco learns with respect to Open Source Software, but in no event shall GlassHouse rely on this information
with respect to its own compliance. 

  

	 	(b)	Developer shall comply with a request from Cisco to grant rights and immunities under Developer’s Intellectual Property rights to third parties as required to
ensure compliance with the terms of any license governing the use of any Open Source Technology in any Licensed Property delivered by Developer to Cisco. 

  

	 	2.12.2	Development and Support. Developer shall not incorporate or combine any Open Source Technology into or with any Update or Deliverable without first obtaining
Cisco’s prior written approval. Developer shall strictly adhere to the following procedure with regard to Open Source Technology, Updates, and Deliverables 

  

	 	(a)	 Developer shall submit a request to Cisco which shall contain: (i) engineering data in support of the request, (ii) detailed explanation of
how the Open Source Technology will interact with any Cisco Property or proprietary technology of Cisco or any third party incorporated in the Update or Deliverable or any component thereof or which directly interfaces with the Update or
Deliverable, (iii) a copy

  

			
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of the license governing the use and distribution of the Open Source Technology, and (iv) detailed analysis of whether the use of the Open Source Technology would, (A) create
obligations, or purports to create obligations, for Cisco or Developer with respect to any Update or Deliverable or proprietary technology of Cisco or Developer, or (B) grant, or purports to grant, to any third party any rights or immunities
under Cisco Property or Licensed Property or proprietary technology (collectively, “Contamination”). At Cisco’s request, Developer shall cooperate with Cisco in order to determine if incorporation of any Open Source Technology would
result or has resulted in any Contamination. 

  

	 	(b)	Within thirty (30) days after receiving such request, Cisco shall respond by: (i) approving the request, (ii) disapproving the request, or
(iii) extending the deadline for the approval or disapproval period for an additional ten (10) business days. If Cisco disapproves the request, then any timelines in the Statement of Work associated with completion of the applicable
Deliverable will be extended as necessary to allow Developer to find an alternative or work-around for the Open Source Technology contained in such request and, if applicable, to resubmit the request to Cisco in accordance with this
Section 2.12.2. 

  

	 	(c)	Developer shall list all approved Open Source Technology incorporated into or combined with the Deliverable in the applicable Statement of Work(s) or engineering change
request before Cisco approves such Statement of Work(s) or engineering change request. 

  

	 	2.12.3	Assistance by Cisco. Cisco shall have no obligation to assist Developer with respect to compliance with any Open Source Technology license applicable to the
Licensed Property (including Updates) or Deliverables. Any information provided by Cisco to Developer with respect to Open Source Technology in the context of this Agreement (and any associated Development Statement of Work) shall be considered
Cisco Confidential Information and is provided as-is and solely for Cisco’s benefit. Developer shall not rely on such information for any purpose, including compliance with any Open Source Technology license or compliance with this Agreement.
Developer is solely responsible for its own compliance with any Open Source Technology license. 

  

	3.0	OWNERSHIP 

  

	 	3.1.	OWNERSHIP BY DEVELOPER 

 As between the parties, Developer shall retain all right, title, and interest in and to all of the Licensed Property and Developer Existing Technology including, without limitation, all Intellectual Property Rights embodied in any of the
foregoing, and Cisco shall have no ownership or other interest therein except for the license rights granted under Section 5 of this Agreement. 
  

	 	3.2.	OWNERSHIP BY CISCO 

  

			
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 Cisco shall own all right, title, and interest in the Cisco Property, the Cisco
Derivatives, the New Intellectual Property, and all Intellectual Property Rights therein, and Developer hereby [*] transfers, conveys, and assigns, and agrees to transfer, convey, and assign, to Cisco Parent all of its right, title, and interest
therein. Cisco shall have the exclusive right to apply for or register any patents, mask work rights, copyrights, and such other proprietary protections with respect thereto. Developer shall execute such documents, render such assistance, and take
such other actions as Cisco Parent may reasonably request, at Cisco’s expense, to apply for, register, perfect, confirm, and protect Cisco’s rights in the New Intellectual Property. 
  

	 	3.3.	MORAL RIGHTS 

 Any
assignment by Developer under Section 3.2 of copyrights hereunder includes all rights of paternity, integrity, disclosure and withdrawal and any other rights that may be known as or referred to as “moral rights” (“Moral
Rights”). To the extent such Moral Rights cannot be assigned under applicable law and to the extent allowed by law, Developer hereby waives such Moral Rights in favor of Cisco and consents to any action of Cisco that would violate such Moral
Rights in the absence of such consent. To the extent such Moral Rights cannot be assigned or waived under applicable law, Developer unconditionally and irrevocably grants to Cisco an exclusive, [*], perpetual, worldwide, fully-paid and royalty-free
license, with rights to sublicense through multiple levels of sublicensees, to reproduce, create derivative works of, distribute, publicly and digitally perform, and publicly and digitally display by all means now known or later developed, such
Moral Rights. 
  

	 	3.4.	CISCO AS ATTORNEY IN FACT 

 Developer agrees that if Cisco Parent is unable because of Developer’s unavailability, dissolution or incapacity to secure Developer’s signature to apply for or to pursue any application for any United States or foreign patents or
mask work or copyright registrations covering the inventions assigned to Cisco above, then Developer hereby [*] designates and appoints Cisco Parent and its duly authorized officers and agents as Developer’s agent and attorney in fact, to act
for and in Developer’s behalf and stead, to execute and file any such applications and to do all other lawfully permitted acts to further the prosecution and issuance of patents, copyright and mask work registrations thereon with the same legal
force and effect as if executed by Developer. 
  

	4.0	LICENSES BY CISCO TO DEVELOPER 

  

	 	4.1	LICENSE TO CISCO PROPERTY 

 Cisco hereby grants to Developer, under all of Cisco’s Intellectual Property Rights, a non-exclusive, worldwide, nontransferable, personal, revocable, royalty free, fully-paid up limited license to internally use and copy the Cisco
Property solely for the purpose of designing, developing and testing the Deliverables for Cisco in accordance with this Agreement. Cisco shall have no obligation to deliver any Cisco Property to Developer except to the extent specified in a
Statement of Work. 
  

	 	4.2	LICENSE TO JOINT INTELLECTUAL PROPERTY  

  

			
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 Cisco hereby grants to Developer, under all of Cisco’s Intellectual Property
Rights in the Joint Intellectual Property, a royalty-free, fully-paid up, nonexclusive, worldwide, sublicensable, irrevocable, perpetual license to use, reproduce, make, have made, publicly perform, and publicly display, modify and create derivative
works of the Joint Intellectual Property for purposes of using, making, having made, reproducing, having reproduced, selling, offering to sell, importing, exporting, distributing (directly and indirectly through multiple tiers of distribution),
promoting, and supporting any current and future Developer products and services by any means now known or developed in the future. 
  

	 	4.3	FAIR ACCESS TO CISCO DERIVATIVES 

 During the term of this Agreement, if Cisco makes available the Cisco Derivatives through one of its technology programs, Developer will be eligible to license the Cisco Derivatives from Cisco under such technology program provided that
Developer meets the program’s process and requirements, including, but not limited to, having appropriate agreements in place with Cisco. Such separate agreement shall survive, expire or terminate on its own terms regardless of the status of
this Agreement. 
  

	5.0	LICENSES BY DEVELOPER TO CISCO 

  

	 	5.1	LICENSED PROPERTY 

 Developer hereby grants to Cisco, under all of Developer’s Intellectual Property Rights, a [*], non-exclusive, worldwide, sublicensable, [*], perpetual [*], the Licensed Property (including any Updates thereto provided by Developer
under this Agreement) [*]. 
  

	 	5.2	RESTRICTIONS  

 Notwithstanding the foregoing license grant or any statement to the contrary contained in this Agreement, during the term of this Agreement and for one (1) year following any termination or expiration of the Agreement other than
following termination for cause by Cisco under 14,3, Cisco shall not, directly or indirectly (e.g., through a third party (other than an Affiliate)): (a) sublicense, disclose, sell or otherwise make available the source code of any Restricted
Software program to any third party, (b) sublicense any compiled (i.e. object code) version of a Restricted Software program to any third party unless such sublicense [*], (c) license, sell or offer to sell (e.g., without limitation,
by including it on any Cisco price lists), rent, lease or otherwise make available (including, without limitation, by means of time-sharing or use of the Restricted Software in any service bureau, application service provider or hosted arrangement)
to any

  

			
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end-user customer a standalone version of any Restricted Software program without prior notification and agreement by Developer (which agreement shall not be unreasonably withheld). Without
limiting the foregoing and for the avoidance of doubt, a Restricted Software delivered or used by or on behalf of Cisco in the context of a broader technology solution delivered to any end-user customer, including delivery of services or other
software (by any means contemplated in subsection (c) above), shall not be considered a “standalone version”. If Developer believes in good faith that Cisco is in breach of this Section 5.2, Developer shall provide written notice
to Cisco. The parties shall then work in good faith to address the potential breach. If, following one hundred twenty (120) days after receipt of such notice, Cisco remains in breach of this Section 5.2, Cisco’s continuation of the
breaching activity within the scope of the written notice from Developer shall be considered an “Intentional Breach” of 5.2 for purposes of Section 12 of this Agreement. For the avoidance of doubt, for purposes of subsection
(a) above “third parties” shall not include contractors or vendors or other parties performing services on Cisco’s behalf and who are under obligations of confidentiality similar to those set out in this Agreement. 
  

	 	5.3	LICENSE TO DEVELOPER EXISTING TECHNOLOGY  

 If and to the extent any Deliverable incorporates, and cannot be reasonably and fully used, reproduced, distributed or otherwise exploited by Cisco without using or violating, certain Developer Existing
Technology, then, Developer hereby grants to Cisco a royalty-free, non-exclusive, worldwide, sublicensable, irrevocable, perpetual license to use, perform, display, reproduce, enhance, port, develop, have developed, make, and have made, disclose,
modify and create derivative works of such Developer Existing Technology in support of Cisco’s exploitation of the applicable Deliverable. 
  

	 	5.4	DEVELOPER ACQUIRED TECHNOLOGY 

 Upon request of Cisco, Developer shall negotiate with [Cisco Parent] in good faith with respect to the terms of a license to use any technology which Developer acquires ownership or control of from a third party after the Effective Date,
provided that Developer has the right to grant a license thereto to Cisco. 
  

	 	5.5	CISCO AFFILIATES  

 Cisco
Parent hereby agrees that [*] the terms and conditions of the Agreement 
  

	6.0	PAYMENT; TAXES 

  

	 	6.1.	PAYMENTS 

 In
consideration of the rights granted to Cisco hereunder, Cisco Parent shall pay to Developer the total amount of the license fee at the times set forth in Exhibit D (Payment). Cisco shall also pay to Developer any additional amounts set forth
in any Statement of Work in accordance with the provisions set forth below. Any payments under a Statement of Work which are expressly based upon Developer’s completion of development or any interim milestone shall not be payable until Cisco
Parent’s or its applicable Affiliates’ acceptance thereof. 
  

			
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	 	6.2.	TAXES 

  

	 	6.2.1.	Each party shall bear any and all taxes it incurs as a direct or indirect result of the entry into this Agreement or the rights and obligations under this Agreement,
unless the parties have agreed otherwise. 

  

	 	6.2.2.	Cisco may withhold from payment to Developer under this Agreement any income taxes required to be withheld by Cisco under the applicable laws of the United States or
any other country. Such amount shall be paid to the appropriate taxing authorities and, upon request, Cisco shall provide Developer with official receipts issued by said taxing authority or such other evidence as is reasonably available to establish
that such taxes have been paid. Cisco shall cooperate with Developer and take all actions reasonably necessary in order to secure a reduction or elimination of withholding taxes pursuant to the income tax treaty between the United States and any
other country. 

  

	 	6.2.3.	Unless otherwise expressly provided, any sum, amount or rate expressed in this Agreement has been determined without regard to, and does not include, sales and use
taxes, VAT, GST or similar indirect taxes (VAT, GST or similar indirect taxes shall be referred to further in this section as “VAT/GST”). 

  

	 	6.2.4.	If sales and use tax, or VAT/GST (collectively the “Applicable Tax”) is payable as a consequence of any supply made or deemed to be made in connection with
this Agreement, Cisco must pay to Developer the Applicable Tax amount upon receiving a tax invoice complying with any legislation under which the Applicable Tax is imposed. Any Applicable Tax shall appear as separate additional items on the invoice
from Developer. If under local legislation for any supply made or deemed to be made in connection with this Agreement special invoicing or other requirements exist in order to apply a zero-rate or an exemption on this supply for an Applicable Tax,
Develop shall take all necessary steps to obtain this zero-rate/exemption, including raising a tax-invoice complying with this legislation. Cisco’s obligation to pay an Applicable Tax shall be conditioned on compliance by the Developer with
this Section 6.2.4. The Developer shall take all actions that Cisco reasonably requests to enable Cisco to obtain any input or other tax credit to which it is entitled. 

  

	 	6.2.5.	If an adjustment is made as between the Developer and the relevant taxing authority of an Applicable Tax, a corresponding adjustment will be made as between the
Developer and Cisco; provided that, (a) a tax invoice as described in Section 6.2.4 has been provided to Cisco, and (b) Cisco can reclaim this VAT/GST adjustment as if such taxes were timely invoiced to Cisco. If the Developer is
entitled to an adjustment by way of refund, the Developer must apply for the refund if requested to do so by Cisco. 

  

	 	6.2.6.	Nothing in this clause requires Cisco to pay any amount on account of a fine, penalty, interest or other amount for which the Developer is liable, to the extent that
the liability arises as a consequence of a default of the Developer, its employees, agents or any other persons acting for the Developer. 

  

			
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	 	6.3.	LICENSE FEES 

 Developer
shall be responsible for paying all license fees and royalties, if any, with respect to any third party proprietary rights and technologies which are included by Developer as part of the Licensed Property (including Updates thereto) provided to
Cisco hereunder. 
  

	7.0	SUPPORT AND TRAINING 

  

	 	7.1	SUPPORT FOR LICENSED PROPERTY 

 During the term of this Agreement and subject to Cisco’s timely payment of the fees set forth in Exhibit D, Developer will promptly deliver all available Updates to Cisco. Without limiting the foregoing, Developer shall use
commercially reasonable efforts to provide Cisco with Updates to any methodologies and supporting tools included in the Licensed Property within thirty (30) days after creation of a production ready Update, and shall use commercially reasonable
efforts to provide Cisco with corrections of any errors in the performance of the Licensed Property of which Developer becomes aware. For clarity, Developer will have no obligation to provide Cisco with any modification, addition, error correction
or any other Updates to the Licensed Property which Developer creates exclusively for the benefit of and/or at the expense of a third party, regardless of whether Developer solely or jointly owns the Updates with such third party. 
  

	 	7.2	TRAINING 

 Developer will
provide the same type of training to the Cisco Parent’s employees regarding Developer’s Licensed Technology as Developer provides to its own employees. Without limitation of the foregoing, starting within four (4) weeks after the
Effective Date (or later, upon Cisco’s request), Developer will hold one (1) training workshop for Cisco Parent’s employees every calendar quarter for four (4) consecutive quarters regarding the Licensed Property. Cisco Parent
shall provide Developer with at least four (4) weeks prior notice of its preferred date during each calendar quarter for each training course. Developer shall have no obligation to provide any training to Cisco after the first anniversary of
the Effective Date of this Agreement. All training will be held in the United States at a location mutually agreeable to Cisco Parent and Developer. Each training session will be held as a workshop and will last two (2) days. Cisco may send no
more than ten (10) employees to each training session. 
  

	8.0	CONFIDENTIALITY 

  

	 	8.1	AGREEMENT AS CONFIDENTIAL INFORMATION 

 The parties shall treat the terms and conditions and the existence of this Agreement as Confidential Information. Each party shall obtain the other’s written consent prior to any publication,
presentation, public announcement or press release concerning the existence or terms and conditions of this Agreement. Notwithstanding the foregoing, the parties acknowledge and agree that Developer may disclose the existence and the terms of this
Agreement to its investors,

  

			
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potential investors and potential acquirers for purposes of evaluating a possible investment in, or transaction with, Developer, subject to (a) Developer’s compliance with its other
obligations under the NDA, and (b) each such person or entity to whom that information is disclosed agrees or has agreed to be bound by obligations of confidentiality similar to those contained in the NDA prior to any such disclosure. In
addition, the parties may disclose the fact that Cisco has licensed the Licensed Property from Developer in communications with its customers and potential customers of either party’s product and service offerings. 
  

	 	8.2	CONFIDENTIAL INFORMATION 

 The parties shall comply with the provisions of the “Non-Disclosure Agreement” attached hereto as Exhibit F (the “NDA”). To the extent that the term stated in the NDA terminates prior to the termination of this
Agreement, the parties agree that the term of the NDA shall be automatically extended to the term of this Agreement. In the event of any inconsistency between the terms of the NDA and the terms hereof, the terms of this Agreement shall control but
only to the extent of the inconsistency. 
  

	9.0	USE OF CONTRACTORS 

 Developer may retain third parties (“Contractors”) to furnish services to it in connection with the performance of its obligations hereunder and permit such Contractors to have access to Cisco’s and the applicable Cisco
Affiliates’ Confidential Information and Cisco Property, but only to the extent and insofar as reasonably required in connection with the performance of Developer’s obligations under this Agreement; provided that all such Contractors shall
be required by Developer to execute a written agreement: (a) sufficient to secure compliance by the Contractors with Developer’s obligations of confidentiality concerning Confidential Information set forth in this Agreement;
(b) acknowledging the Contractor’s obligation to assign all work product in connection with performance hereunder; and (c) effecting assignments of all Intellectual Property Rights concerning the Deliverables to Cisco or Developer, as
appropriate. Cisco, upon request, may review (but not approve) a redacted copy of such agreements at any time after execution by such Contractors solely to ensure compliance with this Agreement. Developer shall remain responsible for all of its
obligations under this Agreement notwithstanding Developer’s delegation thereof to Developer’s employees or Contractors. 
  

	10.0	REPRESENTATIONS AND WARRANTIES 

  

	 	10.1	REPRESENTATION AND WARRANTIES OF THE DEVELOPER 

 Developer hereby represents and warrants to Cisco as follows: 
  

	 	10.1.1	as of the date any Licensed Property (including an Update) or Deliverable is shipped by Developer to Cisco, such Property is either owned by Developer, appropriately
licensed by Developer so as to enable Developer to grant Cisco the licenses set forth in this Agreement, or is in the public domain and the use, manufacture, sale, copying, or distribution thereof by Cisco, its representatives or end users does not
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party. Developer’s sole and entire obligation and Cisco’s sole and exclusive remedy in the event of a breach of the warranty in this Section 10.1.1 will be for Developer to comply
with the indemnification and other requirements of Section 11.2 and 11.4 below, subject to the terms of Section 11.3, 11.5 and 11.6 below. 

  

	 	10.1.2	as of the Effective Date and as of the date each Deliverable is delivered by Developer to Cisco, Developer has not received any notice, including any actual or
threatened claim, from a third party alleging that any of the Licensed Property infringes any proprietary rights of such third party except, with respect to Deliverables provided after the Effective Date, as disclosed by Developer to Cisco in the
relevant Statement of Work or other mutually acceptable form of notification. 

  

	 	10.1.3	Developer has the full corporate power to enter into this Agreement, to carry out its obligations under this Agreement and to grant the rights and licenses granted to
Cisco and its Affiliates in this Agreement. 

  

	 	10.1.4	The Licensed Property and Deliverables (each as delivered by Developer) shall (a) perform in accordance with the Specifications and related documentation provided
by Developer (and shall achieve any function described therein) for a period of [*] from (i) initial acceptance of the Licensed Property pursuant to Exhibit D or (ii) acceptance of the relevant Deliverable pursuant to
Section 2.5, and (b), if applicable, be free from defects in materials, workmanship or design. Cisco’s sole and entire remedy and Developer’s sole and exclusive liability only for breach of this Section 10.1.4 will be for
Developer to promptly correct or replace (at its option) any defects in the Licensed Property or the relevant Deliverable which are reported during the applicable warranty period (provided that such replacement must be functionally equivalent and in
conformance with the Specifications), or, if Developer is unable to so correct or replace the defective Licensed Property or Deliverable within a reasonable period of time, Cisco may request and Developer will refund the pro-rata portion of any
amounts paid by Cisco for such Licensed Property or Deliverable, as applicable. Notwithstanding the foregoing, at no time shall Developer have any obligation to undertake correction of errors or defects caused by any modifications made by or for
Cisco to the Licensed Property or to any Deliverables outside of the scope of modifications specified in a Development Statement of Work. 

  

	 	10.1.5	Any services provided by Developer on behalf of Cisco hereunder, including any development services provided pursuant to a Development Statement of Work will be
performed in a professional and workmanlike manner in accordance with industry standards. Cisco’s sole and entire remedy and Developer’s sole and exclusive liability for breach of this Section 10.1.5 only will be, at Cisco’s
option, for Developer to promptly re-perform the applicable services at no charge to Cisco or, if Developer is unable to re-perform the services to Cisco’s reasonable satisfaction, to refund amounts paid by Cisco for such services under the
applicable Development Statement of Work For clarity, any breach by Developer of the warranty in Section 10.1.4 will not, by itself, constitute a breach of the warranty in this Section 10.1.5. 

  

			
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 CONFIDENTIAL TREATMENT REQUESTED 
  
  
  

	 	10.1.6	EXCEPT AS OTHERWISE EXPRESSLY STATED IN THIS AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW DEVELOPER HEREBY DISCLAIMS, AND EXCLUDES ALL OTHER WARRANTIES WITH
RESPECT TO THE LICENSED PROPERTY, THE DELIVERABLES AND ANY SERVICES PROVIDED HEREUNDER, WHETHER EXPRESSED, STATUTORY OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  

	 	10.2	REPRESENTATIONS AND WARRANTIES OF CISCO 

  

	 	10.2.1	Cisco hereby represents and warrants to Developer that Cisco has the full power to enter into this Agreement and to carry out its obligations under this Agreement. NO
OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

  

	11.0	INDEMNITY 

  

	 	11.1	GENERAL INDEMNIFICATION BY DEVELOPER 

 Developer will indemnify, defend, and hold harmless each of Cisco Parent and its Affiliates and each of their officers, directors, employees, successors and assigns (collectively the “Cisco
Indemnified Parties”) from and against all claims, suits, demands and actions brought by a third party against the Cisco Indemnified Parties or tendered to the Cisco Indemnified Parties for defense and/or indemnification (provided that a Cisco
Indemnified Party is ultimately a party to such claim, suit, demand or action) (collectively “General Claims”), and for all damages, losses, costs, and liabilities (including reasonable attorney and professional fees) awarded to such third
party by a court of competent jurisdiction or agreed to in a monetary settlement to the extent that they result or arise from General Claims (collectively “General Losses”) which, directly or indirectly, allege that Licensed Property or
Deliverables, or any part thereof, have caused bodily injury (including death) or physical damage to tangible property.
  

	 	11.2	INTELLECTUAL PROPERTY INDEMNIFICATION BY DEVELOPER 

 Subject to the terms of Sections 11.4-11.7, Developer will indemnify, defend, and hold harmless the “Cisco Indemnified Parties” from and against all claims, suits, demands and action brought
against the Indemnified Parties by a third party or tendered to the Indemnified Parties for defense and/or indemnification (provided that a Cisco Indemnified Party is ultimately a party to such claim, suit, demand or action) (collectively “IP
Claims”), and for all damages, losses, costs, and liabilities (including reasonable attorney and professional fees) awarded to such third party or agreed to in a monetary settlement to the extent that they result or arise from IP Claims
(collectively “IP Losses”), which in whole or in part, directly or indirectly (or as combined with other items by Cisco or any other party, except as provided in Section 11.5 (Exceptions to Developer’s Indemnity) allege that the
Licensed Property or any Deliverable, or any part thereof, or their the authorized

  

			
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manufacture, use, import, sale or distribution infringe, misappropriate, or violate any Intellectual Property Rights of any third party.
  

	 	11.3	TERMS OF DEFENSE AND INDEMNIFICATION  

 Cisco will promptly notify Developer, in writing, of any claim, including General Claims and IP Claims, for which any Cisco Indemnified Party seeks indemnification (provided that Cisco’s failure to
provide such notice or to provide it promptly will relieve Developer of its indemnification obligations only if and to the extent that such failure prejudices Developer’s ability to defend the IP Claim(s) or General Claim(s), as applicable).
Except as provided below, Developer shall have exclusive authority and control of the defense, compromise, adjustment and settlement of the IP Claim or General Claim, including any subsequent appeal. In addition, Cisco shall provide Developer with
all reasonably necessary cooperation and assistance requested by Developer, at Developer’s expense, in connection with such defense and settlement. Subject to the foregoing Cisco may employ counsel at its own expense to assist it with respect
to any such General Claim or IP Claim provided, however, that if such counsel is necessary because of a conflict of interest of either Developer or its counsel or because Developer does not assume control, Developer will bear the expense of such
counsel. Cisco shall have no authority to settle any General Claim or IP Claim on behalf of Developer. Notwithstanding anything else in this Section 11, if the General Claim or IP Claim is one of multiple claims in a lawsuit against Cisco
and/or its Affiliates, some of which claims may not be subject to the indemnity obligation under this Section 11,Cisco may, at its sole discretion and upon notice to Developer, elect to solely control the defense, settlement, adjustment or
compromise of the General Claim or IP Claim, respectively, in which event: (a) Developer agrees to cooperate with Cisco’s sole control and provide any assistance as may be reasonably necessary for the defense, settlement, adjustment or
compromise of any such controversy or proceedings, (b) Developer shall not be relieved of its indemnification and hold harmless obligations under this Section 11, and Developer shall remain responsible for its proportionate share of the
losses, damages, liabilities, settlements, costs and expenses relating to the General Claim or IP Claim, as applicable, and reasonably attributable to Developer, and (c) Cisco shall be obligated to act in good faith with respect to
Developer’s interests that may be affected by any such defense, settlement or compromise. 
  

	 	11.4	DEVELOPER’S EFFORTS 

 In addition to Developer’s obligations under Section 11.2, if the manufacture, use or distribution of the Licensed Property or Deliverables is enjoined or becomes, or Developer believes in good faith is likely to become, the
subject of an IP Claim, Cisco agrees to permit Developer, at its sole option and expense, to obtain such licenses, or make such replacements or modifications to the Licensed Property and/or Deliverables subject to the claim, as applicable, as are
necessary to permit the continued manufacture, use, or distribution of the applicable Licensed Property and/or Deliverable by Cisco in accordance with this Agreement without infringement, with the same functionality as the applicable Licensed
Property and/or Deliverable, and in compliance with the Specifications. If Developer, after using commercially reasonable efforts, is unable to accomplish the foregoing remedies is unable to achieve either of the foregoing within ninety
(90) days of receipt of notification of an IP Claim (or such longer period as determined by Cisco in good faith) after the holding of infringement or the entry of the injunction,

  

			
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as applicable, then Developer shall promptly refund to Cisco a pro-rata portion of the fees paid for the Licensed Property and/or Deliverable subject to the IP Claim, as applicable, the use,
manufacture, import, support, service or distribution of which is legally prohibited. 
  

	 	11.5	EXCEPTIONS TO DEVELOPER’S INDEMNITY 

 Developer shall have no obligation under Sections 11.2-4 to the extent any IP Claim of is caused by, results from or arises out of (a) use of the Licensed Property and/or Deliverables by Cisco or any
other party in combination with any other products or services not provided by Developer or in combinations that may not be reasonably anticipated by Developer if the infringement, violation or misappropriation would not have occurred but for such
combination; (b) any material alteration or modification of the Licensed Property or Deliverable not performed by Developer or authorized by Developer, if the infringement, misappropriation or violation would not have occurred but for such
alteration or modification; or (c) Developer’s compliance with Cisco’s unique written specifications if the infringement, misappropriation or violation would not have occurred but for such unique written specifications excepting any
implementation thereof by Developer or (d) Cisco’s failure to substantially comply with Developer’s reasonable written instructions, including but not limited to use of a different version of the Licensed Property other than the
then-current version thereof, which if implemented would have rendered the Product non-infringing, provided that a sufficient time period is given to Cisco to enable it to implement the written instructions and that Developer remains obligated under
Section 11.2 with respect to any infringement occurring up to the end of such time period. 
  

	 	11.6	THE FOREGOING SECTIONS 11.2-11.5 STATE THE CISCO INDEMNIFIED PARTIES’ SOLE AND EXCLUSIVE REMEDY AND DEVELOPER’S ENTIRE LIABILITY WITH RESPECT TO THIRD-PARTY
CLAIMS AGAINST THE CISCO INDEMNIFIED PARTIES FOR OF INFRINGEMENT, MISAPPROPRIATION OR VIOLATION OF THIRD PARTY PROPRIETARY RIGHTS OF ANY KIND. 

  

	12.0	LIMITATION OF LIABILITY 

  

	 	12.1	EXCEPT AS PROVIDED UNDER SECTION 11 (INDEMNITY), OR FOR BREACH OF CONFIDENTIALITY OBLIGATIONS UNDER SECTION 8 (CONFIDENTIALITY), EITHER PARTY’S MAXIMUM AGGREGATE
LIABILITY FOR CLAIMS ARISING UNDER OR RELATED TO THIS AGREEMENT SHALL BE LIMITED (A) WITH RESPECT TO DEVELOPER’S LIABILITY, TO [*] AND (B) WITH RESPECT TO CISCO’S LIABILITY, [*]. THIS LIMITATION OF LIABILITY IS CUMULATIVE AND NOT
PER INCIDENT. 

  

	 	12.2	 EXCEPT AS PROVIDED UNDER SECTION 11 (INDEMNITY), OR FOR BREACH OF CONFIDENTIALITY OBLIGATIONS UNDER SECTION 8 (CONFIDENTIALITY) OR INTENTIONAL BREACH
OF SECTION 5.2 (RESTRICTIONS) (AS THE TERM “INTENTIONAL BREACH” IS DEFINED IN SECTION 5.2), AND TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, UNDER NO CIRCUMSTANCES WILL EITHER PARTY BE

  

			
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LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, INDIRECT OR CONSEQUENTIAL DAMAGES WHICH ARISE FROM OR RELATE TO THIS AGREEMENT, WHETHER CLAIMED TO HAVE RESULTED FROM A
BREACH OF CONTRACT, THE COMMISSION OF ANY TORT, INCLUDING NEGLIGENCE, EITHER PARTY’S STRICT LIABILITY, OR UNDER ANY OTHER LEGAL OR EQUITABLE THEORY EVEN IF A PARTY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

  

	 	12.3	NOTHING IN THIS SECTION SHALL LIMIT EITHER PARTY’S LIABILITY FOR BODILY INJURY TO A PERSON, DEATH, OR FOR PHYSICAL DAMAGE TO OR DESTRUCTION OF TANGIBLE PERSONAL
PROPERTY. EACH PARTY ACKNOWLEDGES THAT THIS WAIVER OF CONSEQUENTIAL AND OTHER DAMAGES REFLECTS THE ALLOCATION OF RISKS BETWEEN THEM AND FORMS AN ESSENTIAL PART OF THE BARGAIN BETWEEN THEM. 

  

	13.0	BASIS OF BARGAIN 

 EACH PARTY RECOGNIZES AND AGREES THAT THE WARRANTY DISCLAIMERS, LIABILITY AND REMEDY LIMITATIONS IN THIS AGREEMENT ARE THE MATERIAL, BARGAINED FOR BASES OF THIS AGREEMENT AND THAT THEY HAVE BEEN TAKEN INTO ACCOUNT AND REFLECTED IN
DETERMINING THE CONSIDERATION TO BE GIVEN BY EACH PARTY UNDER THIS AGREEMENT AND IN THE DECISION BY EACH PARTY TO ENTER INTO THIS AGREEMENT. 
  

	14.0	TERM AND TERMINATION  

  

	 	14.1	TERM 

 Unless earlier
terminated by a party pursuant to this Section 14, this Agreement shall have a term of [*] commencing upon the Effective Date; provided, however, that this Agreement shall remain in effect with respect to any Statements of Work outstanding at
the time of such termination, until such Statements of Work are themselves terminated or performance is completed and the work is accepted. Any renewals or extensions of the term of the Agreement will be subject to the mutual written agreement of
the parties. 
  

	 	14.2	TERMINATION FOR CONVENIENCE  

 Cisco may terminate this Agreement, any Statement of Work or both, at any time for its convenience, for no reason or for any reason, by delivering written notice to Developer. In the event of such termination, Developer shall be
entitled to receive and retain all payments Cisco has made or is obligated to pay prior to the effective date of termination, including, without limitation, the remainder of the [*] license fee payable under Section 2 of Exhibit D.
Subject to Cisco’s timely payment of the aforementioned amounts, Developer shall continue to provide Updates to Cisco in accordance with Section 7.1 of the Agreement until what would have otherwise been the end of the applicable term of
the Agreement but for Cisco’s termination under this Section. Cisco shall also pay Developer for all work performed on Deliverables and any other services under any terminated Statement of Work, including but not limited to work which Cisco has
not accepted or which Developer has not delivered by the effective date of the termination. All amounts 
  

			
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payable to Developer under this Section 14.2, including the remainder of the license fee set forth in Exhibit D and any amounts for Deliverables or other services, will be paid by
Cisco within ninety (90) days following the effective date of termination. For such unaccepted or undelivered Deliverables, Cisco agrees to pay Developer at its then-current time and materials rates for services performed under a Development
Statement of Work provided that Cisco’s payment will not exceed the amount Cisco is to pay Developer for the unaccepted and undelivered Deliverables as if such Deliverables had been delivered to and accepted by Cisco. Cisco’s payments as
provided herein shall be Cisco’s sole liability and obligation with respect to Cisco’s termination under this Section 14.2, and Cisco shall, except as expressly provided in this Agreement, have no further liability to Developer solely
by reason of such termination. 
  

	 	14.3	TERMINATION FOR CAUSE 

 Without prejudice to any of its other rights and remedies available at law or in equity, either party may terminate this Agreement, any Statement of Work or both, immediately for cause by delivering written notice to the other party in
accordance with the following: 
  

	 	14.3.1	INSOLVENCY EVENT 

 Either may
terminate this Agreement upon the occurrence of any of the following events: (a) a receiver is appointed for either party or its property; (b) either makes a general assignment for the benefit of its creditors; (c) either party
commences, or has commenced against it, proceedings under any bankruptcy, insolvency or debtor’s relief law, which proceedings are not dismissed within 60 days; or (d) either party is liquidating or dissolving; provided, however, that any
bankruptcy, insolvency, liquidation, dissolution or assignment as described in this Section 14.3.1 shall not in and of itself constitute a breach, violation, failure or default under the Agreement. 
  

	 	14.3.2	DEFAULT 

 Either party may
terminate this Agreement if the other party violates any covenant, agreement, representation or warranty contained herein in any material respect or defaults or fails to perform any of its obligations or agreements hereunder in any material respect,
which violation, default or failure is not cured within thirty (30) days after notice of the breach from the non-breaching party stating its intent to terminate this Agreement for cause. Notwithstanding the foregoing, if the nature of any
breach is such that a cure would be impossible in the non-breaching party’s reasonable judgment, then the non-breaching party may terminate this Agreement immediately without allowing for a cure period. For clarity, the parties acknowledge and
agree that if Developer fails to provide any Deliverable(s) in accordance with the terms of any Statement(s) of Work and, as a direct result of such failure, Cisco elects to terminate the applicable Statement(s) in accordance with Section 2.5,
such failure will not also constitute a default, violation or breach by Developer of the Agreement and may not serve as a basis for Cisco to terminate this Agreement pursuant to this Section 14.3.3. 
  

			
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	 	14.4	TERMINATION FOR CHANGE IN CONTROL 

 Subject to any confidentiality restrictions with respect to such transaction to which it is bound, Developer will use commercially reasonable efforts to notify Cisco in writing of a Change in Control
involving Developer at least thirty (30) days prior to the closing date of such transaction. Cisco may, at its option, terminate this Agreement in the event of a Change in Control of Developer upon written notice, provided that any termination
notice by Cisco must be sent within thirty (30) days following the date of Developer’s issuance of notice to Cisco of the transaction in order for the termination to be effective under this Section 14.3.2. In the event of such
termination, Developer shall be entitled to receive and retain all payments Cisco has made or is obligated to pay prior to the effective date of termination, including, without limitation, the remainder of the license fee payable under
Section 2 of Exhibit D. Cisco shall also pay Developer for all work performed on Deliverables and any other services under any terminated Statement of Work, including but not limited to work which Cisco has not accepted or which
Developer has not delivered by the effective date of the termination. All amounts payable to Developer under this Section 14.4 (other than the remainder of the license fee in Exhibit D) will be paid by Cisco within forty-five
(45) days following the effective date of termination. The remainder of the license fee shall continue to be payable according to the schedule in Exhibit D. 
  

	 	14.5	SURVIVAL OF RIGHTS AND OBLIGATIONS UPON EXPIRATION OR TERMINATION 

 Sections 1, 3, 4.2, 5.1, 5.2 (but only for the period of time specified in that section), 6, 8, 10, 11, 12, 13, 14, and 15shall survive termination or expiration of this Agreement, any Statement of Work
or both. All irrevocable licenses granted to Cisco shall survive. All irrevocable licenses granted to Developer shall survive. Furthermore, in the event of any termination or expiration of this Agreement, any Statement of Work or both, all
authorized end-user and sub licenses granted by Cisco shall remain in effect (as provided in Section 5.2) and, only in the event of a termination for convenience pursuant to Section 14.2 or termination in the event of Change of Control
under Section 14.4 (and subject to Cisco’s payment of the license fee in accordance with those Sections), Developer shall continue to provide support and Updates as required in Section 14.2. 
  

	 	14.6	RETURN OF MATERIALS UPON TERMINATION 

 On or before ten (10) business days after the termination or expiration of this Agreement, Developer shall deliver to Cisco all Cisco Confidential Information and Cisco Property, and Developer shall
deliver to Cisco all work product, diagrams, designs, schematics, and work in progress owned or paid for by Cisco and in Developer’s possession. Similarly, on or before ten (10) business days after the termination of this Agreement, Cisco
shall deliver to Developer all Developer Confidential Information, including any copies, analyses, summaries, excerpts and portions thereof, as well as any Deliverables (or portions thereof) finally rejected by Cisco pursuant to Section 2.5.
For the avoidance of doubt, nothing in this Section 14.6 shall obligate Cisco to return any Licensed Property or accepted Deliverable or any portion thereof. 
  

	 	14.7	EFFECT OF TERMINATION 

  

			
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 In the event of termination of this Agreement or a Statement of Work by Cisco pursuant
to Section 14.3, (a) all of Developer’s obligations to perform services under the Agreement (including the provision of Updates) and/or any terminated Statement(s) of Work shall immediately cease, (b) no payment shall be required
of Cisco beyond the last payment made under the applicable Statement(s) of Work and (c) Cisco shall promptly return all rejected Deliverables, including any portions, copies or extracts thereof, under the terminated Statement of Work.
Immediately after termination and subject to Cisco’s payment to Developer of any amounts owed for such work product, Developer shall collect and deliver to Cisco, in a manner reasonably prescribed by Cisco, whatever work product then exists
with regard to any items paid for and owned by Cisco under Section 3 hereof. Except as otherwise provided herein, the ownership of all work product related thereto shall be as set forth in Section 3 and the licenses as set forth in
Section 5 shall continue in full force and effect. 
  

	15.0	MISCELLANEOUS 

  

	 	15.1	FORCE MAJEURE 

 Neither
party shall be liable to the other for delays or failures in performance resulting from causes beyond the reasonable control of that party, including, but not limited to, acts of God, riots, acts of war, governmental regulations, communication or
utility failures. The party seeking relief from the force majeure event shall promptly notify the other of the occurrence of such event. In the event that Developer fails to deliver a Deliverable within thirty (30) days after the completion
date set forth in the applicable Development SOW due solely to such causes, Cisco may either: (a) terminate the applicable SOW as to such Deliverable not delivered; or (b) suspend the applicable SOW in whole or in part for the duration of
the delaying cause. Developer shall resume performance under the applicable SOW immediately after the delaying cause ceases. 
  

	 	15.2	COMPLIANCE WITH LAWS 

 Each party and their respective third party contractors shall, in performance of their respective obligations under this Agreement, comply, at their sole cost and expense, with all applicable federal, state, local and other governmental
laws and regulations now or hereafter enacted including, but not limited to OSHA, the Fair Labor Standards Act of 1938 (29 USC 201-219), the 8-Hour Law (40 USC 327-332), the Foreign Corrupt Practices Act (15 USC 78), the Equal Opportunity and
Affirmative Action Regulations, and laws restricting the use of convict labor. In addition, Developer shall comply with all applicable federal, state, local and other governmental laws and regulations now or hereafter enacted, which regulate any
material because it is radioactive, toxic, hazardous or otherwise a danger to health, reproduction, or the environment, including but not limited to the Comprehensive Environmental Response Compensation and Liability Act of 1980, the Resource
Conservation Recovery Act, the Federal Water Pollution Control Act, the Clean Air Act, the Montreal Protocol, the Toxic Substances Control Act and similar laws, rules, statutes, treaties or orders and international understandings. In the event that
Developer’s performance of its obligations under this Agreement requires the delivery to or handling by Cisco, any applicable Cisco Affiliate, or Cisco third party contractors of hazardous materials as specified in the U.S. Department of
Transportation, Title 49 or OSHA standards

  

			
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or regulations, Developer will promptly notify Cisco, and upon request will provide Cisco, any applicable Cisco Affiliate, and affected Cisco contractors with material safety data sheets and such
other documentation reasonably necessary for compliance with applicable laws and regulations. Notwithstanding the foregoing, Developer shall be fully responsible under this Agreement for any liability resulting from its actions in supplying or
transporting hazardous materials or otherwise resulting from its failure to comply with environmental laws and regulations. Developer shall secure and maintain adequate workmen’s compensation insurance in accordance with the laws of the state
or states from which Developer shall furnish the Licensed Product, Deliverables, and/or services for Cisco. 
  

	 	15.3	IMPORT AND EXPORT 

 Each
party shall comply with all applicable laws and regulations governing use, export, re-export, and transfer of the Licensed Technology, Deliverables, or any technical data provided by Developer hereunder, including the direct product thereof, out of
the United States and/or the applicable jurisdiction (if other than the United States) and shall obtain all required U.S. and local authorizations, permits, or licenses prior thereto. Upon request Developer shall promptly provide all necessary or
useful information for Cisco to obtain any required export or import licenses. 
  

	 	15.4	NO AGENCY 

 This
Agreement does not create any agency, partnership, joint venture, or franchise relationship. No employee of either party shall be or become, or shall be deemed to be or become, an employee of the other party by virtue of the existence or
implementation of this Agreement. Each party hereto is an independent contractor. Neither party has the right or authority to, and shall not, assume or create any obligation of any nature whatsoever on behalf of the other party or bind the other
party in any respect whatsoever. 
  

	 	15.5	NO THIRD PARTY BENEFICIARIES 

 Unless otherwise expressly provided, no provisions of this Agreement are intended or shall be construed to confer upon or give to any person or entity other than Cisco, Cisco’s Affiliates, and Developer any rights, remedies or other
benefits under or by reason of this Agreement. 
  

	 	15.6	EQUITABLE RELIEF 

 Each
party acknowledges that a breach by the other party of any confidentiality or proprietary rights provision of this Agreement will cause the non-breaching party irreparable damage, for which the award of damages would not be adequate compensation and
the non-breaching party is therefore entitled to seek prompt injunctive relief to enjoin the breaching party from any and all acts in violation of those provisions. Such injunctive relief remedy shall be cumulative and not exclusive and the
non-breaching party is entitled to seek any other relief available to such party at law or in equity. 
  

	 	15.7	ATTORNEY’S FEES 

  

			
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 In addition to any other relief awarded, the prevailing party in any action arising out
of this Agreement shall be entitled to recover its reasonable fees (including attorneys, accountants and other professionals) and costs. 
  

	 	15.8	NOTICES 

 Any notice
required or permitted to be given by either party under this Agreement shall be in writing and shall be personally delivered or sent by a reputable overnight mail service or by first class mail (certified or registered), or by facsimile confirmed by
first class mail (registered or certified), to the Project Manager of the other party. Notices will be deemed effective: (a) three (3) business days after deposit, postage prepaid, if mailed, (b) the next day if sent by overnight
mail, or (c) the same day if sent by facsimile and confirmed as set forth above. A copy of any notice shall also be sent to the following: 
  

			
	Cisco Systems, Inc.	 	GlassHouse Technologies, Inc.
	170 West Tasman Drive	 	200 Crossing Boulevard
	San Jose, CA 95134	 	Framingham, MA 01702
	Attn: VP, Legal Services and General	 	Attn: Chief Financial Officer
	Counsel	 	
	Phone: (408) 525-4757	 	Fax:                     

  

	 	15.9	ASSIGNMENT 

 Developer
may not assign its rights or delegate its obligations hereunder, either in whole or in part, whether by operation of law or otherwise, without the prior written consent of Cisco. Any attempted assignment or delegation without Cisco’s prior
written consent will be void. Notwithstanding the foregoing, Developer may engage in a Change in Control transaction with notice to, but without the consent of, Cisco. Cisco may, in Cisco’s sole discretion, assign this Agreement or any rights
granted herein, in whole or in part, to any Cisco Affiliate. The rights and liabilities of the parties under this Agreement will bind and inure to the benefit of the parties’ respective successors, heirs and permitted assigns. 
  

	 	15.10	WAIVER AND AMENDMENT 

 The failure by either party to enforce any provision of this Agreement will not be deemed a present or future waiver of that or any other provision. Any waiver of any provision of this Agreement will be effective only if in writing and
signed by the parties. Any provision of this Agreement may be amended (either generally or any particular instance and either retroactively or prospectively) only with the written consent of the parties. 
  

	 	15.11	SEVERABILITY 

 If for any
reason a court of competent jurisdiction finds any provision of this Agreement to be unenforceable, that provision of the Agreement will be enforced to the maximum extent permissible so as to effect the intent of the parties, and the remainder of
this Agreement will continue in full force and effect. 
  

	 	15.12	GOVERNING LAW 

  

			
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 The validity, interpretation, and performance of this Agreement shall be controlled by
and construed under the laws of the State of California, United States of America, as if performed wholly within the state and without giving effect to the principles of conflict of laws, and the State and federal courts of California shall have
jurisdiction over any claim arising under this Agreement. The parties specifically disclaim the UN Convention on Contracts for the International Sale of Goods. Notwithstanding the foregoing, either party may seek interim injunctive relief in any
court of appropriate jurisdiction with respect to any alleged breach of such party’s intellectual property or proprietary rights. 
  

	 	15.13	ALLOCATION OF FEES 

 In
the event that Developer or Cisco files a petition for bankruptcy, the parties agree that the licenses granted hereunder to the Licensed Property, New Intellectual Property, Developer Existing Technology, and the Joint Intellectual Property and the
Cisco Derivatives, if any, are licenses to “intellectual property” as defined in the Bankruptcy Code and that the Agreement is covered by 11 U.S.C. § 365(n). Allocation of the initial fee set forth in Exhibit D is based on
(100%) for the use of the intellectual property herein and none is attributable to support, maintenance, and performance of other obligations under this Agreement. 
  

	 	15.14	HEADINGS 

 Headings used
in this Agreement are for ease of reference only and shall in no way define, limit, or construe the scope or extent of such provision or in any way affect the construction or interpretation of such provision or this Agreement. 
  

	 	15.15	COUNTERPARTS 

 This
Agreement may be executed in counterparts, each of which shall be an original and together which shall constitute one and the same instrument. 
  

	 	15.16	ENTIRE AGREEMENT 

 This
Agreement constitutes the entire agreement between the parties regarding the subject matter hereof, and all prior representations, understandings and agreements regarding the subject matter hereof, either written or oral, expressed or implied, are
superseded and shall be and of no effect. 
  

	 	15.17	GOVERNMENT CLAUSES 

 The
Developer Software provided under this Agreement is “commercial computer software” as that term is described in DFAR 252.227-7014(a)(1). If acquired by or on behalf of a civilian agency, the U.S. Government acquires this commercial
computer software and/or commercial computer software documentation subject to the terms and this Agreement as specified in 48C.F.R. 12.212 (Computer Software) and 12.11 (Technical Data) of the Federal Acquisition Regulations (“FAR”) and
its successors. If acquired by or on behalf of any agency within the Department of Defense (“DOD”), the U.S. Government acquires this commercial computer software and/or commercial computer software documentation subject to the terms of
this Agreement as specified in 48C.F.R. 227.7202 of the DOD FAR Supplement and its successors. 
  

			
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	 	15.18	NO IMPLIED LICENSES 

 Only licenses and rights granted expressly herein shall be of legal force and effect. No license or other right shall be created hereunder by implication, estoppel or otherwise. 
  

			
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 EXHIBIT A 
 CISCO PROPERTY 
 None 
  

			
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 EXHIBIT B 
 LICENSED PROPERTY 
 Licensed Property includes all of Developer’s
documentation, tools, methodologies, software, information, services and other materials listed in Exhibit C to this Agreement, including, but not limited to, the following: 
  

	 	1.	The contents of the Atlas Knowledge Management Library, at the time of the Effective Date and as later updated, which are identified in Exhibit C and in the List
of Atlas Contents below. 

  

	 	2.	The following tools: 

 ITSM
Tool Suite: 
 SMMT (Service Management Matrix Tool) 
 CCAT (Cost of Capacity Analyzer Tool) 
 SDMT (Supply & Demand Manager Tool) 
 SLCT (Supply Level Consumption Tool) 
 Reflector Tool Suite 
 Reflector Tool 
 Reflector Methodology 
  

	 	3.	“Restricted Software” means all source code and object code versions of Developer’s “ITSM Tool Suite” and “Reflector” software
tool as described in Exhibit C. 

 LIST OF ATLAS CONTENTS 
 ITSM Tool Suite 
 The ITSM Sales
Kit contains the following documentation: 
  

	 	•	 	 Sales Guide 

  

	 	•	 	 Sales Deck 

  

	 	•	 	 Data Sheet 

  

	 	•	 	 Sample Deliverable 

  

	 	•	 	 SOW Template 

  

	 	•	 	 LOE 

  

			
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 The ITSM Delivery Kit contains the following documentation: 
  

	 	•	 	 Service Delivery Precedence Diagram 

  

	 	•	 	 MS Project Template 

  

	 	•	 	 Deliverable Template 

  

	 	•	 	 Delivery Tools 

 Blue
print methodology 
 Accelerate Atlas Documentation: 
  

	 	•	 	 Design and Plan - which is a fixed price engagement with a defined set of deliverables 

  

	 	•	 	 Implementation and Knowledge Transfer - which are T&M engagements based on the detailed plans that come from the Fixed price engagement

 Sales Support Page for Accelerate for VMware 
  

			
	  	  	 Document

	US SOWs / Sales Guides	  	US VMware Accelerate and Discovery SOW Template
	  	  
 US VMware Accelerate (no discovery) SOW
template

	  	  
 US VMware Discovery / ROI only SOW

	  	  
 US Sales Guide for Accelerate for VMware

	  	  
 US Data Sheet for Accelerate for VMware

	  	  
 US Standard Sales Deck for Accelerate for
VMware

	  	  
 US Case Study for Accelerate for VMware

		
	Phase 0 -Candidate Discovery and ROI Analysis	  	  
 Sample Discovery Deliverable (document)

	  	  
 Sample Server Matrix (Candidate List)

	  	  
 Sample PowerPoint Deliverable

		
	Phase 1 - Design Phase	  	  
 Sample Design Phase Deliverables

		
	Phase 2 - Planning Phase	  	  
 Planning Document (describes plan, timelines,
etc)

	  	  
 Sample Precedence Diagram

	  	  
 Sample Plan in Microsoft MPP format
(project)

 Delivery Support Page for Accelerate for VMware 
  

			
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 A TEMPLATE is a document with headings and some text, with notes/comments on how to fill it out
to complete the deliverable for the client. 
 A SAMPLE is a sample deliverable that one must modify completely for the client.

  

			
	Internal Project Planning documents	  	Microsoft Project Plan for Phases 0,1 and 2
	  	  
 Precedence Diagram for VMware Accelerate (Visio containing
P-Diagram)

		
	Discovery Deliverable Templates (Phase 0)	  	Discovery Document Deliverable. Primary deliverable from phase 0
	  	  
 Server Matrix, this is a sample that shows what the client
should receive to ID candidates at a macro level (Server Matrix XLS)

	  	  
 Power Point deliverable that summarizes the results of the
discovery. All information in this is gleaned from the deliverable document (it can be thinned down)

		
	Discovery Installation Guide and Tools (Phase 0)	  	Capacity Planner Checklist/requirements doc for Sales and Customers. Good doc to give to clients prior to engaging.
	  	  
 Capacity Planner installation guide that steps the consultant
through installing the capacity planner collector once at the client site.

	  	  
 Charts and Graphs Excel Workbook that creates almost all of the
charts and graphs you need for the discovery deliverables.

	  	  
 Logical Drive space script, this script uses WMI and will find
all logical drive space in use and dump it to a CSV file for the deliverables

		
	Design Phase (Phase 1)	  	Sample Design document deliverables, can be used as a starting point for the Design Document
	  	  
 VMware Accelerate Statement of Initiative- A memo format agenda
that is given to the project sponsor to send to the design team.

	  	  
 Accelerate Delivery Guide, walks you through the Design and
Planning phases and how it works.

		
	Planning Phase (Phase 2)	  	Planning Session Agenda Document for VMware Planning sessions
	  	  
 Sample Precedence Diagram- Sample output from a Planning session
(1st step in the planning process)

		
		  	  
 Sample Microsoft Project Plan for VMware
environments

  

			
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		  	Sample Planning Document, This is created after the MPP is created and workload is leveled
		
	Deployment Tools and Misc. Related Links	  	 Deployment Documents and Tools for implementation services
  

	  	 Project Staffing Requirements for Server Virtualization projects
  

	  	 Definitions and Terminology seen in Virtual Server Environments
  

 Virtual Infrastructure Support Page 
 Below are a number of template documents that can be used while on-site at a client. Some of these are more template-based than others and some may act as a
good starting point for documentation or will be complete enough with a simple replacement of the <CLIENT> throughout the document. 
  

			
	Title page, TOC and Introduction template	  	
		
	As-Built Documents	  	Backup and VCB Configuration as-built Template
	  	  
 ESX Server 3.0 environment As-Built Template
(1)

	  	  
 ESX Server 3.0 environment As-Built Template
(2)

	  	  
 VirtualCenter As-Built Template

	  	  
 Scripted Installation Configuration
As-built

	  	  
 Virtual Environment Monitoring Configuration
(as-built)

	  	  
 VMware Converter Installation

		
	Procedure/SOP Documents	  	VirtualCenter Build Procedure
	  	  
 ESX Manual Build Procedure

	  	  
 Alternate ESX Manual Build Procedure

	  	  
 ESX Server Post Build QA Procedure

	  	  
 Backup and Recovery Procedures for VMware

	  	  
 Creating a New VM or Template Procedure

	  	  
 Deploying a New VM from Template Procedure

	  	  
 VM provisioning - Deployment Procedure Templates doc
(combination)

	  	  
 Manual VM Migrations SOP (includes VMotion)

	  	  
 VMotion Procedure Document

	  	  
 P2V Migration and Decommission procedure
document

	  	  
 Decommission procedure document

	  	  
 P2V Migration Procedure document
(2)

  

			
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		  	V2P Migration Procedure Template
	  	  
 ESX server deployment with Altiris or RDP SOP
Template

	  	  
 ESX Server Planned Maintenance SOP

	  	  
 ESX Server Patching Procedure SOP

	  	  
 Useful Linux Commands Document

	  	  
 VMware LUN Provisioning Document

	  	  
 VMware Cluster load management/balancing

	  	  
 VMware integration into CMDB and Change Control
processes

	  	  
 LUN Replication Procedures/Configuration
(DR)

	  	  
 VM failover, LUN Mirroring, Recovery SOP
(DR)

		
	Tools - Other	  	VM Cost model (upfront – not chargeback) (XLS)

  

			
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 EXHIBIT C 
 SPECIFICATIONS 
  
  
 IP Inventory Descriptions and 
 Virtualization Services Listing 

 

 

  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 TABLE OF CONTENTS 
  

			
	 IP Inventory Descriptions
	  	36
	 ITSM Tool Suite
	  	37
	 SMMT (Service Management Matrix Tool)
	  	37
	 CCAT (Cost of Capacity Analyzer Tool)
	  	38
	 Supply & Demand Manager Tool (SDMT)
	  	38
	 Service Level Consumption Tool (SLCT)
	  	39
	 Accelerate
	  	41
	 Blueprint
	  	42
	 Data Centre IP
	  	43
	 Reflector (tool)
	  	43
	 Reflector (Methodology)
	  	43
	 Virtualization Services Listings
	  	44
	 GlassHouse Services Portfolio
	  	45
	 Accelerate for VMware
	  	46
	 Sales Support Page for Accelerate for VMware
	  	46
	 Delivery Support Page for Accelerate for VMware
	  	47
	 Virtual Infrastructure Support Page
	  	48

  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 IP INVENTORY DESCRIPTIONS 
 The following sections provide descriptions for GlassHouse IP for the GlassHouse / Cisco relationship. 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 ITSM TOOL SUITE 
 The ITSM Sales Kit contains the following documentation: 
  

	 	•	 	 Sales Guide 

  

	 	•	 	 Sales Deck 

  

	 	•	 	 Data Sheet 

  

	 	•	 	 Sample Deliverable 

  

	 	•	 	 SOW Template 

  

	 	•	 	 LOE 

 The ITSM Delivery Kit
contains the following documentation: 
  

	 	•	 	 Service Delivery Precedence Diagram 

  

	 	•	 	 MS Project Template 

  

	 	•	 	 Deliverable Template 

  

	 	•	 	 Delivery Tools 

 SMMT (Service Management Matrix Tool) 
 The GlassHouse SMM tool is a powerful tool for building and maintaining a rationalized
services operation that directly correlates operational structure with the risk, quality and cost requirements of the business. 
 The value
proposition is that provides an intuitive means for rationalizing operational activities and investments to the requirements of the business. It can also facilitate service management at a functional level. 
 It drives direct revenue through our ITSM services that span all IT functions. It drives indirect revenue by providing a consistent, collaborative means for
rationalizing our recommendations against our client’s service level requirements. This has frequently accelerated GH to “trusted advisor” status. 
 The service offerings that leverage SMMT span two categories: 
  

	 	•	 	 Direct - all ITSM services (e.g. shared services costing; service level management; service catalog; SPM). 

  

	 	•	 	 Indirect - all strategy engagements 

 SMMT is being leveraged across most strategy engagements as the effective means for rationalizing our project activities and deliverables against our client’s requirements for operational alignment
with the expectations of their customers. We are also increasing the usage

  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 
of this tool for articulating future state recommendations relative to technology, process and org. And it is the foundation for modeling future state recommendations. 
 Within the SMMT there is a tool currently called the Configured Cost Calculator. We know that we have to redo this tool so that it integrates directly with
the service allocation tiers within the CCAT so that we can directly relate service level demand with resource level capacities. This will be extremely powerful in delivering a true inventory management capability that will be manifest in the SLCT.

 CCAT (Cost of Capacity Analyzer Tool) 
 The GlassHouse CCAT bridges the gaps between IT finance and the IT functional teams by allowing each to focus on its area of expertise and facilitating clear communications between them. Due to a
simplified, reliable process for cost and capacity input and allocations, robust reporting, modeling and analytics are made possible for any and all service levels. The result is tighter financial management and improved service level management.

 The value proposition is that CCAT is a powerful tool for identifying cost breakout at the service level and the IT functional level. The
tool produces unit cost information- fully burdened as well as by cost type (hw/sw, maintenance, employment, accommodations, and service and support). If the client data is provided the tool will also show time boxed trends for cash outlay, run
rates, unit costs and capacity - in the form of graphs and tables The tool also has the ability to model the typical ROI and TCO scenarios off of the baseline client data. CCAT is very powerful for planning and decision support. 
 CCAT provides a scalable way for our consultants to deliver high value deliverables using a standardized process; it is applicable to all services that GH
delivers; and it supports the leveraged model so that lower cost consultants can input the data (which is the heavy lifting) while the senior and principle consultants can do the analysis off of the reports and models. This enables the GH principle
consultants to provide quality control through oversight across geographies and across many engagements running in parallel. Because it is a web based tool, it is highly collaborative. Because it is a database tool, the information that is available
to GH for data mining is extremely valuable for identifying real world trends that can be leveraged in our service delivery. 
 The service
offerings that leverage CCAT span two categories: 
  

	 	•	 	 Direct - all ITSM services (e.g. shared services costing; service level management; service catalog; SPM). 

  

	 	•	 	 Indirect - all strategy engagements 

 The current plan is to leverage the entire SPM Tool Suite into OSS to both streamline the service; and secondly to make ITSM services a managed service offering where the customer outsources service level
management, shared services costing, service catalog development and deployment along with associated monitoring, reporting and modeling. 
 Anticipated requirements surrounding CCAT include the pre-provisioning impact analysis of service level impact on physical resources and the modeling and graphing of these impact analyses. 
 Supply & Demand Manager Tool (SDMT) 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 The GlassHouse SDMT leverages the standards defined in the SMMT to deliver a process for qualifying and
quantifying application requirements to infrastructure service offerings. The SDMT tool is the means for delivering application to infrastructure alignment. 
 This is the tool that enables the application to infrastructure alignment process. It is the implementation of the facilitated SLRQ (service level requirements questionnaire) between the infrastructure
buyer (demand side) and the service providers (supply side). The output of this process enables service level demand forecasting (one of the top 3 pain points in all IT shops). 
 SDMT provides a scalable way for our consultants to deliver high value deliverables using a standardized process; it is applicable to all services that GH delivers; and it supports the leveraged model so
that lower cost consultants can input the data (which is the heavy lifting) while the senior and principle consultants can do the analysis off of the reports and models. This enables the GH principle consultants to provide quality control through
oversight across geographies and across many engagements running in parallel. Because it is a web based tool, it is highly collaborative. Because it is a database tool, the information that is available to GH for data mining is extremely valuable
for identifying real world trends that can be leveraged in our service delivery. 
 SMDT allows us to expand out into our customers who are
buying the shared services costing. A natural extension for these customers is to continue to get closer to the service provider model and a practical method for app to infrastructure alignment has significant value. This could also be one of the
OSS offerings to accelerate maturity into our client’s environments. 
 This tool has been developed only to the point of managing the
qualification of a single service provider but the specification is built for expanding to a one to many relationship between SLRQ and service provider service level mapping. 
 The anticipated requirements surrounding SDMT include the automated SLRQ logic mapping from completed questionnaire to qualified service levels and then implementing this in a one to many relationship
(SLRQ to multiple service providers’ service level menu). 
 Service Level Consumption Tool (SLCT) 
 The GlassHouse SDMT leverages the standards defined in the SMMT to deliver a process for qualifying and quantifying application requirements to
infrastructure service offerings. The SDMT tool is the means for delivering application to infrastructure alignment. 
 It delivers service
level capacity management by managing the relationship between service level requests and provisioning activities and resource capacity. 
 SLCT
provides a scalable way for our consultants to deliver high value deliverables using a standardized process; it is applicable to all services that GH delivers; and it supports the leveraged model so that lower cost consultants can input the data
(which is the heavy lifting) while the senior and principle consultants can do the analysis off of the reports and models. This enables the GH principle consultants to provide quality control through oversight across geographies and across many
engagements running in parallel. Because it is a web based tool, it is highly collaborative. Because it is a database tool, the information that is available to GH for data mining is extremely valuable for identifying real world trends that can be
leveraged in our service delivery. 
 The service offerings that leverage SLCT span two categories: 
  

	 	•	 	 ITSM services 

  

			
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	 	•	 	 Potential OSS services 

 Currently, wee have the specification designed for SLCT. We are developing, in house, incrementally as cycles are available 
 This
tool is directly integrated in with the SMMT so we can deliver a true inventory management capability that will be manifest in the SLCT. 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 ACCELERATE 
 Accelerate engagements focus on Designing, Planning, Implementing and Transitioning a new technology, process, or upgrading an environment. It accelerates the deployment of any technology or major process
by facilitating the project delivery process, injecting subject matter expertise into the organization, and leveraging the organization’s knowledge of the environment and business needs. 
 The framework provides an effective way to package high value consulting in an easy to sell package that makes it compelling for customers to buy due to the
highly accelerated time to value at a relatively low cost. It also quickly establishes GH as a trusted advisor within the account that increases our likelihood for transition business. 
 The current plan for Accelerate is to continue to leverage and apply the methodology to standard deployment based domain specific project standards. 
 Accelerate will continue to optimize the delivery process and training to consultants. 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 BLUEPRINT 
 Blueprint engagements focus on helping customers rationalize current technology or process implementations, identifying risk in the environment and providing a prioritized action for remediation. While
Accelerate is GlassHouse’s primary service offering, Blueprint offers an alternative service option for companies who are not currently initiating a major technology deployment, technology upgrade, process implementation, or who do not
currently use GlassHouse for deployment services. 
 It provides a nicely package service offering as an alternative to Accelerate so that Sales
can stay engaged and still provide a differentiated service to the customer. The current plan is to continue to leverage and apply Blueprint to standard deployment based domain specific project standards. This will be extremely powerful in
delivering true inventory management capability that will be manifest in the SLCT. 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 DATA CENTRE IP 
 Reflector (tool) 
 Reflector is a
database based tool used to support data centre migrations. It provides consistent delivery and reduction of opportunities for error in data centre migrations. It provides a centralized repository for information around migration and reduces risks
and errors. The current plan for Reflector is to remove tight coupling to current data centre processes and to offer a capability around DR as well as migration. We are in need to get code and development processes under control. 
 Reflector (Methodology) 
 As a
methodology, Reflector is used to indicate the methodology that is used with the tool in data centre migrations. The two pieces of IP are separate but linked. In this capacity, Reflector is a process based methodology that allows one to migrate the
data centre and reduce risk. It provides a central methodology for offering migration services. As with the tool, the current plan for Reflector is to remove tight coupling to current data centre processes and to offer a capability around DR as well
as migration. 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 VIRTUALIZATION SERVICES LISTINGS 
 The following sections contain lists of Virtualization Services as posted in GlassHouse’s Atlas repository. 
  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 GLASSHOUSE SERVICES PORTFOLIO

  

	•	 	 Storage 

  

	•	 	 Recovery 

  

	•	 	 Disaster Recovery 

  

	•	 	 Server Virtualization 

  

	•	 	 Desktop Virtualization 

  

	•	 	 Database 

  

	•	 	 Data Center 

  

	•	 	 IT Service Management 

  

	•	 	 Managed Services 

  

	•	 	 CSS 

  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 ACCELERATE FOR VMWARE 
 GlassHouse’s Accelerate for VMware Virtual Infrastructure will provide your clients with a solid foundation on which to build their virtual
infrastructure. The service enables accelerated project completion by helping to design and plan the client’s virtual server infrastructure faster than the competition, along with supplying the client a consensus built design that show all
costs and required hardware and software for the project. Like all Accelerate engagements, Accelerate for VMware is broken into two sections: 
  

	 	•	 	 Design and Plan - which is a fixed price engagement with a defined set of deliverables 

  

	 	•	 	 Implementation and Knowledge Transfer - which are T&M engagements based on the detailed plans that come from the Fixed price engagement

 Sales Support Page for Accelerate for VMware 
  

			
	 	 	 Document

	 US SOWs / Sales Guides
	 	US VMware Accelerate and Discovery SOW Template
	 	  
 US VMware Accelerate (no discovery) SOW
template

	 	  
 US VMware Discovery / ROI only SOW

	 	  
 US Sales Guide for Accelerate for VMware

	 	  
 US Data Sheet for Accelerate for VMware

	 	  
 US Standard Sales Deck for Accelerate for
VMware

	 	  
 US Case Study for Accelerate for VMware

		
	 Phase 0 - Candidate
 Discovery and ROI Analysis
	 	Sample Discovery Deliverable (document)
	 	  
 Sample Server Matrix (Candidate List)

	 	  
 Sample PowerPoint Deliverable

		
	Phase 1 - Design Phase	 	Sample Design Phase Deliverables
		
	Phase 2 - Planning Phase	 	Planning Document (describes plan, timelines, etc)
	 	  
 Sample Precedence Diagram

	 	  
 Sample Plan in Microsoft MPP format
(project)

  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

 Delivery Support Page for Accelerate for VMware 
 A TEMPLATE is a document with headings and some text, with notes/comments on how to fill it out to complete the deliverable for the client.

 A SAMPLE is a sample deliverable that one must modify completely for the client. 
  

			
	Internal Project Planning documents	 	Microsoft Project Plan for Phases 0,1 and 2
	 	  
 Precedence Diagram for VMware Accelerate (Visio containing
P-Diagram)

		
	Discovery Deliverable Templates (Phase 0)	 	Discovery Document Deliverable. Primary deliverable from phase 0
	 	  
 Server Matrix, this is a sample that shows what the client
should receive to ID candidates at a macro level (Server Matrix XLS)

	 	  
 Power Point deliverable that summarizes the results of the
discovery. All information in this is gleaned from the deliverable document (it can be thinned down)

		
	 Discovery Installation
 Guide and Tools (Phase 0)
	 	Capacity Planner Checklist/requirements doc for Sales and Customers. Good doc to give to clients prior to engaging.
	 	  
 Capacity Planner installation guide that steps the consultant
through installing the capacity planner collector once at the client site.

	 	  
 Charts and Graphs Excel Workbook that creates almost all of the
charts and graphs you need for the discovery deliverables.

	 	  
 Logical Drive space script, this script uses WMI and will find
all logical drive space in use and dump it to a CSV file for the deliverables

		
	Design Phase (Phase 1)	 	Sample Design document deliverables, can be used as a starting point for the Design Document
	 	  
 VMware Accelerate Statement of Initiative- A memo format agenda
that is given to the project sponsor to send to the design team.

	 	  
 Accelerate Delivery Guide, walks you through the Design and
Planning phases and how it works.

		
	Planning Phase (Phase 2)	 	Planning Session Agenda Document for VMware Planning sessions
	 	  
 Sample Precedence Diagram- Sample output from a Planning session
(1st step in the planning process)

	 	  
 Sample Microsoft Project Plan for VMware
environments

  

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

			
		
		 	  
 Sample Planning Document, This is created after the MPP is
created and workload is leveled

			
		
	 Deployment Tools and
 Misc. Related Links
	 	 Deployment Documents and Tools for implementation services
  

	 	 Project Staffing Requirements for Server Virtualization projects
  

	 	Definitions and Terminology seen in Virtual Server Environments

 Virtual Infrastructure Support Page 
 Below are a number of template documents that can be used
while on-site at a client. Some of these are more template-based than others and some may act as a good starting point for documentation or will be complete enough with a simple replacement of the <CLIENT> throughout the document. 

 

			
	 Title page, TOC and
 Introduction template
	 	
	As-Built Documents	 	Backup and VCB Configuration as-built Template
	 	  
 ESX Server 3.0 environment As-Built Template
(1)

	 	  
 ESX Server 3.0 environment As-Built Template
(2)

	 	  
 VirtualCenter As-Built Template

	 	  
 Scripted Installation Configuration
As-built

	 	  
 Virtual Environment Monitoring Configuration
(as-built)

	 	  
 VMware Converter Installation

		
	Procedure/SOP Documents	 	VirtualCenter Build Procedure
	 	  
 ESX Manual Build Procedure

	 	  
 Alternate ESX Manual Build Procedure

	 	  
 ESX Server Post Build QA Procedure

	 	  
 Backup and Recovery Procedures for VMware

	 	  
 Creating a New VM or Template Procedure

	 	  
 Deploying a New VM from Template Procedure

	 	  
 VM provisioning - Deployment Procedure Templates doc
(combination)

	 	  
 Manual VM Migrations SOP (includes VMotion)

	 	  
 VMotion Procedure Document

	 	  
 P2V Migration and Decommission procedure
document

	 	  
 Decommission procedure document

	 	  
 P2V Migration Procedure document (2)

	 	  
 V2P Migration Procedure Template

	 	  
 ESX server deployment with Altiris or RDP SOP
Template

	 	  
 ESX Server Planned Maintenance SOP

 

			
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	Exhibit C: Specifications	  	GlassHouse Confidential

  
  

			
		  	ESX Server Patching Procedure SOP
	  	  
 Useful Linux Commands Document

	  	  
 VMware LUN Provisioning Document

	  	  
 VMware Cluster load management/balancing

	  	  
 VMware integration into CMDB and Change Control
processes

	  	  
 LUN Replication Procedures/Configuration
(DR)

	  	  
 VM failover, LUN Mirroring, Recovery SOP
(DR)

		
	Tools - Other	  	VM Cost model (upfront – not chargeback) (XLS)
	  	  
 VM Cost model Document

	  	  
 VMware Capacity Planning SOPs

	  	  
 Server Virtualization ROI Model
(XLS)

  

			
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 EXHIBIT D 
 ACCEPTANCE AND PAYMENT 
  

	1.	Acceptance and Acceptance Criteria. 

 Upon
delivery of the Licensed Property to Cisco, Cisco will test whether the Licensed Property substantially conforms to the Specifications. Cisco will accept or reject all of the Licensed Property within thirty (30) days after delivery
(“Initial Test Period”) and will give Developer written notice of acceptance or rejection thereof. Failure to provide such written notice to Developer within the Initial Test Period or any subsequent test period, or any deployment or
public distribution or use on behalf of any third party (other than an Affiliate) of any of the Licensed Property by Cisco will be deemed acceptance of all of the Licensed Property. In the event that the Licensed Property does not conform to the
Specifications (such nonconformance will be referred to as “Deficiencies”), Cisco shall reject the Licensed Property and provide written notice to Developer describing the Deficiencies in sufficient detail to allow Developer to correct the
Deficiencies. Within ten (10) days of receiving such report, Developer will exert its best efforts to correct the Deficiencies so that the Licensed Property conforms to the Acceptance Criteria. Cisco will have ten (10) days (or such
extended period as reasonably requested by Cisco) following receipt of the revised Licensed Property as necessary to test it and to notify Developer of its acceptance or rejection thereof. This abbreviated procedure will be repeated with respect to
revised Licensed Property to determine whether it is acceptable to Cisco, unless and until Cisco issues a final rejection of the revised Licensed Property after rejecting the Licensed Property on at least two (2) prior occasions. If Cisco
issues a final rejection of the revised Licensed Property pursuant to this Section 1, Developer shall return any and all payments previously paid to Developer by Cisco for such Licensed Property and Cisco may, at its option, terminate this
Agreement entirely. Payment or pre-payment of any fee shall not be deemed acceptance of the Licensed Property under this procedure. 
  

	2	License Fees. 

 [*] 
  

					
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]
	[*]	  	[*]	  	[*]

 [*] 
  

			
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	*	CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 CONFIDENTIAL TREATMENT REQUESTED 
  
  
  

 [*]. 
  

	3.	Support Fees. 

 The parties will negotiate
in good faith regarding fees for ongoing support, including the provision of Updates, after the end of the initial three year term. 
  

			
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	*	CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 CONFIDENTIAL TREATMENT REQUESTED 
  
  
  

 EXHIBIT E 
 SAMPLE STATEMENT OF WORK 
  

	1.	GENERAL 

 This is a
Statement of Work under the Development and License Agreement by and between Cisco Systems, Inc. and Cisco’s Affiliates (“Cisco”) and              ,
(“Developer”) dated effective             200    . 
  

	2.	PROJECT MANAGERS 

  

											
		 	  
	 		 	  

		 	Cisco Systems, Inc.	 	GlassHouse Technologies, Inc.
		 	170 West Tasman Drive	 	  

		 	San Jose, CA 95134	 	  

		 	Phone: (408)	 	  
	 		 	Phone:	 	 (            )

		 	Fax: (408)	 	  
	 		 	Fax:	 	 (            )

  

	3.	SUMMARY OF THE DEVELOPMENT 

  

			
		  	  

		
		  	  

  

	4.	NEW INTELLECTUAL PROPERTY AND JOINT INTELLECTUAL PROPERTY 

  

							
		 	The New Intellectual Property is (or shall consist of)	 	  

		
		 	 

				
		 	 .
	 		 	

  

							
		 	Of the above, the following shall be Joint Intellectual Property (excluding Cisco Property and Licensed
Property)                     
		 	  
	 	 .

  

	5	RESOURCES TO BE PROVIDED BY DEVELOPER 

 [If desired, provide for the Developer’s commitment of its own staff, facilities, and other resources by nature or item] 
  

	6.	RESOURCES TO BE PROVIDED BY CISCO 

 [If desired, provide for the Cisco’s commitment of its own staff, facilities, and other resources by nature or item] 
  

	7.	PAYMENT, DELIVERABLES AND DELIVERY DATES 

  

	 	9.1	PAYMENT 

  

			
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 [Insert detail regarding payment – fixed fee time & materials, etc,
delivery dates, maximum payments, procedures for delivery of estimated budget if applicable] 
  

	 	9.2	PAYMENT TERMS 

 All
royalties will be paid quarterly, pursuant to Cisco’s fiscal year. Cisco will provide Developer within forty-five (45) days after the end of a Cisco fiscal quarter, a report, substantially in the form as follows, showing the quantity of
Product copies shipped in the previous quarter. Developer will invoice Cisco for the quarterly Product royalty payment based on such shipment report. Cisco shall be entitled to credit for returns of the Product. Credit will be offset against or
deducted from royalties due to Developer or will be refunded to Cisco within thirty (30) days of request. 
 CISCO
SYSTEMS 
 FY <YEAR> 
 <QUARTER> 
  

						
	 Product
	  	Units Shipped	  	Developer Royalty
	 xxxxx
	  	0	  	$	0.0
	 yyyyy
	  	0	  	$	0.0
		  	 	  	 	 
	 TOTALS:
	  		  		
		  	 	  	 	 
	 TOTAL ACCRUAL:
	  		  	$	0.0
		  		  	 	 

  

	 	9.3	AUDIT RIGHTS 

 Cisco shall
maintain for a period of two (2) years after the end of the year to which they pertain, complete records of the Product manufactured and distributed by Cisco in order to calculate and confirm Cisco’s royalty obligations hereunder. Upon
reasonable prior notice, Developer will have the right, exercisable not more than once every twelve (12) months, to appoint an independent accounting firm or other agent reasonably acceptable to Cisco, at Developer’s expense, to examine
such financial books, records and accounts during Cisco’s normal business hours to verify the royalties due by Cisco to Developer herein, subject to execution of Cisco’s standard confidentiality agreement by the accounting firm or agent;
provided, however, that execution of such agreement will not preclude such firm from reporting its results to Developer. In the event such audit discloses an underpayment or overpayment of royalties due hereunder, the appropriate party will promptly
remit the amounts due to the other party. 
  

	8.	LOCATION OF WORK FACILITIES 

 Substantially all of the development work will be conducted by Developer at its regular office location in              or at
Cisco Systems, Inc.’s facilities in San Jose, California. The parties shall obey all pertinent rules and regulations of the other party while on the premises of the other party. 
  

	9.	THIRD PARTY TECHNOLOGY 

 [List third party technology that is licensed by Developer and incorporated into product(s) licensed to Cisco under terms of this and related distribution agreement(s).] 
  

	10.	OPEN SOURCE TECHNOLOGY 

  

			
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 [List Open Source Technology that is incorporated into product(s) and/or deliverables
licensed to Cisco under terms of this and related distribution agreement(s).] 
  

	11.	SPECIAL TERMS  

 The parties have caused this Statement of Work to be duly executed. Each party warrants and represents that its respective signatories whose signatures appear below are on the date of signature authorized to execute this Statement of Work.

  

					
	GlassHouse Technologies, Inc.	 		  	Cisco Systems, Inc.
			
	SAMPLE SOW – DO NOT SIGN	 		  	SAMPLE SOW – DO NOT SIGN
	  
	 		  	  

	Authorized Signature	 		  	Authorized Signature
			
	SAMPLE SOW – DO NOT SIGN	 		  	SAMPLE SOW – DO NOT SIGN
	  
	 		  	  

	Print Name	 		  	Print Name
			
	SAMPLE SOW – DO NOT SIGN	 		  	SAMPLE SOW – DO NOT SIGN
	  
	 		  	  

	Date	 		  	Date

  

			
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 EXHIBIT F 
 NON-DISCLOSURE AGREEMENT 
 Capitalized terms not otherwise defined in
this Exhibit F shall have the meanings ascribed to such terms in the Agreement attached hereto. 
 1.0 DEFINITION.
“Confidential Information” means the terms and conditions of the Agreement, the existence of the discussions between the parties, any information concerning the Agreement, including, but not limited to, information regarding each
party’s products, services, product designs, plans and roadmaps, prices and costs, trade secrets, know how, inventions, development plans, techniques, processes, programs, schematics, software, data, customer lists, financial information, sales
and marketing plans, business opportunities, personnel data, research and development activities, and pre-release products, all copies, notes, extracts, summaries and analyses of any of the foregoing, and any other information which the receiving
party (“Receiving Party”) knows or reasonably ought to know is confidential, proprietary or trade secret information of the disclosing party (“Disclosing Party”). For the avoidance of doubt, the parties acknowledge and agree that
all source code versions of any Restricted Software delivered or disclosed by Developer to Cisco under this Agreement shall be deemed Developer’s Confidential Information notwithstanding the absence of any proprietary marking thereon.  

 1.1 OBLIGATION. The Receiving Party is obliged to treat as confidential only information disclosed by the Disclosing Party that is
(i) clearly marked as “Confidential,” “Proprietary” or a similar legend if information is disclosed in writing (or other tangible form); (ii) clearly identified as confidential, proprietary or the like at the time of
disclosure if information is disclosed orally; or (iii) the Receiving Party knows or reasonably should know is confidential, proprietary or a trade secret of the Disclosing Party. 
 2.0 PURPOSE. 
 The Receiving Party may only use the Confidential Information of the
Disclosing Party for the purpose of exercising the rights and fulfilling the obligations set forth in the Agreement (“Purpose”) and for no other purpose; provided, however, than any such use of Confidential Information by the Receiving
Party complies with the terms and conditions of this Exhibit F. 
 3.0 OBLIGATIONS OF THE RECEIVING PARTY. 
 3.1 The Receiving Party shall (i) hold the Disclosing Party’s Confidential Information in strict confidence and shall take reasonable precautions
to protect such Confidential Information and (ii) not decompile, disassemble or otherwise reverse engineer any such Confidential Information or use any similar means to discover its underlying composition, structure, source code or trade
secrets. Without limiting any of the foregoing, the Receiving Party shall only disclose Confidential Information to its employees, agents and contractors who (a) have a need to access such Confidential Information solely for the Purpose,
(b) have been notified or otherwise made aware that such information is considered confidential or subject do limits on disclosure, and (c) are under obligations of confidentiality substantially similar to those set out in
this Exhibit. In any event, each party shall be responsible for any breach of confidentiality by its respective employees, agents and contractors. 
 3.2 The Receiving Party shall have no obligation to retain as confidential any information which (i) was legally in its possession or known to the Receiving Party without any obligation of confidentiality prior to receiving it
from the Disclosing Party; (ii) is, or subsequently becomes, legally and publicly available without breach of the confidentiality terms set forth in this Exhibit; (iii) is legally obtained by the Receiving Party from a third party source
without any obligation of confidentiality; or (iv) is developed independently by or for the Receiving Party without use of or reference to the Confidential Information and such

  

			
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independent development can be documented. In addition, nothing in this Exhibit F shall restrict Cisco from exercising its rights under 5.1.  
 3.3 The Receiving Party may disclose Confidential Information as may be required by applicable laws, regulation or court order, provided that the Receiving
Party uses good faith efforts to limit such disclosure and provides the Disclosing Party: (i) prior written notice of such obligation; and (ii) the opportunity to oppose such disclosure or obtain a protective order. 
 4.0 RETURN OR DESTRUCTION OF CONFIDENTIAL INFORMATION. In the event of either termination or expiration of the Agreement, the Receiving Party shall:
(i) cease using the Confidential Information, and (ii) destroy, unless specifically requested by the Disclosing Party to return such Confidential Information, and certify in writing such destruction of all Confidential Information
including copies, notes or extracts thereof within seven business days of receipt of the termination. 
 5.0 INDEPENDENT DEVELOPMENT. 

 5.1 The terms of confidentiality set forth in this Exhibit shall not be construed to limit either party’s right independently to develop
or acquire products without use of or reference to the other party’s Confidential Information. The Disclosing Party acknowledges that the Receiving Party may currently or in the future be developing information internally, or receiving
information from other parties, that is similar to the Confidential Information. Accordingly, nothing in this Exhibit or Agreement will prohibit the Receiving Party from developing, or having developed for it, products, concepts, systems, or
techniques that are similar to or compete with the products, concepts, systems or techniques contemplated by or embodied in any Confidential Information, provided that the Receiving Party does not violate any of its obligations set forth in this
Exhibit or in the Agreement in connection with such development. Neither party shall have any obligation to limit or restrict the assignment of its employees or consultants as a result of their having had access to Confidential Information.

 5.2 Further, the parties agree that as a result of exposure to Confidential Information of the Disclosing Party, employees of the Receiving
Party may gain or enhance general knowledge, skills and experience (including ideas, concepts, know-how and techniques) related to the Receiving Party’s business (“General Knowledge”). The subsequent use by these employees of such
General Knowledge as retained in their unaided memories, without reference to Confidential Information in written, electronic or other fixed form, shall not constitute a breach of the confidentiality terms set forth in this Exhibit. The foregoing
shall not be deemed to grant the Receiving Party a license to the Disclosing Party’s copyrights, mask work rights, or patent rights. An employee’s memory is unaided if the employee has not intentionally memorized the subject information
for the purpose of retaining and subsequently using or disclosing it. The parties shall not have any obligation to limit or restrict the assignment of persons or to pay royalties for any work resulting from the use of such General Knowledge in
accordance with this Section 5.2 
 6.0 INTELLECTUAL PROPERTY RIGHTS. Each party shall retain all right, title and interest to its
own Confidential Information. No license to any existing or future Intellectual Property Right is either granted or implied by the disclosure of Confidential Information. 
 7.0 DISCLAIMER. ALL CONFIDENTIAL INFORMATION IS PROVIDED “AS IS”. The Disclosing Party shall not be liable for the accuracy or completeness of the Confidential Information, nor are there
any express (except as set forth in the Agreement) or implied representations or warranties by either party to the other including with respect to the infringement of any intellectual property rights, or any right of privacy, or any rights of third
persons. 
 8.0 TERM. The obligations of each party concerning confidentiality shall survive for four (4) years following any
termination or expiration of the Agreement. 
  

			
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 9.0 GENERAL. 
 Each party acknowledges that monetary remedies may be inadequate to protect Confidential Information and that, in addition to any other legal or equitable remedies that may be available, a Disclosing
Party may seek injunctive relief in the event of any threatened or actual breach of any of the obligations hereunder. 
  

			
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