Document:

csgs-ex1022aa_100.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.22AA

 

 

TWENTY-FIFTH AMENDMENT

TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This TWENTY-FIFTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following:

 

	
1.
	
Customer desires to utilize, and CSG agrees to provide, the services of CSG’s resources to design, develop, and implement a new custom solution to suspend collection activities for Customer subscriber accounts with a ******* ******* to assist Customer with its federal regulatory obligations.

 

	
2.
	
As of the Amendment Effective Date, Schedule F, Fees, Section IV. Ancillary Products and Services, Subsection A., titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 30., titled “******* ******** Custom Solution,” as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
30. Dispute Handling Custom Solution (Note 1)
	
 
	
 

	
a)  Production Support and Maintenance Fee (Note 2) (Note 3)
	
*******
	
$********

	
b)  Application hosting fee (Note 4)
	
*******
	
$********

Note 1: Design, development and implementation services and lead times will be set forth in a mutually agreeable Statement of Work (CSG document number 4114305).

Note 2: Production support and maintenance (“Production Support”) will commence after the deployment of the ******* ******** Custom Solution to production. Production Support is limited to ********* (**) ***** per *****.  Additional fees will be charged for hours exceeding this ******* limit and will be set forth in a separate mutually agreeable Statement of Work or Letter of Authorization.

Note 3:  The ******* Production Support and Maintenance Fee covers post deployment support, including answering functional questions and resolving Customer reported concerns, and CSG operating support and operating systems software licensing including maintenance of the billing system profiles that are restricted from entering the deferred credit.  CSG will be responsible for resolution of ******* ******** Custom Solution defects.  Future enhancement and changes to the ******* ******** Custom Solution will be set forth in a mutually agreeable Statement of Work.  Future enhancements may include, but shall not be limited to, changing the ******* ******** Custom Solution to operate with systems other than ACSR®.  Production Support is intended to address production issues only and does not include *********** ******* or any ******* to the ******* ******** Custom Solution required by the use of *** ********, *********, ********, or *********** ************* changes.

Note 4:  The application hosting fees contemplate *** (*) servers.  If volume requires additional servers due to increased capacity or usage, as determined in CSG’s discretion, the Parties shall enter into a mutually agreeable Statement of Work and Amendment to add the servers and related fees.  In the event Customer does not agree to the additional servers, Customer understands and acknowledges the functionality may be impacted.  Multiple load servers are assumed to be required to handle the volume.

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  4-18-2017
	
 

Date:  2/17/17csgs-ex1022ab_112.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.22AB

 

 

TWENTY-SEVENTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This TWENTY-SEVENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

WHEREAS, the Agreement, Schedule F, Fee Schedule, Section IV., Ancillary Products and Services, Subsection A., titled “Ancillary Services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” Subsection 20., titled “Environment Refresh Process,” as more particularly described in the Twentieth Amendment to the Agreement (CSG #4109237), includes Customer having access to one or more training system principal agents (“SPAs”) in Customer’s QAVA test environment; and

 

WHEREAS, Customer and CSG, pursuant to mutual discussions and agreement, desire to amend the Agreement to remove the additional requirement of CSG allowing Customer access to one or more new training system principal agents (“SPAs”) in Customer’s QAVA test environment.

 

NOW, THEREFORE, CSG and Customer agree to the following as of the Effective Date:

 

1.   Customer and CSG agree to remove the following section from the Agreement:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
20.Environment Refresh Process (Note 2)
	
 
	
 

	
a)Support/Maintenance Fees (per SPA) (Note 1)
	
*********
	
$*********

Note 1: Design, development, set-up, configuration and implementation services and lead times will be set forth in a mutually agreeable Statement of Work.

Note 2: Customer may utilize the refresh capabilities up to a maximum of **** (*) times per ******** ****.  Any additional requests will require a mutually agreeable Statement of Work between the parties.  Refreshes cannot be ******* **** to the **** ******** ****.”

 

2.   Schedule F, Section IV., Ancillary Products and Services, Subsection A., titled “Ancillary Services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” Subsection 20., is hereby amended to read “Intentionally Left Blank”.

 

3.   CSG is no longer obligated to provide, and Customer is no longer obligated to pay CSG for the Fees related to the Environment Refresh Project.  Any services related to the Environment Refresh Project actually rendered by CSG and accepted by Customer prior to the Effective Date of this Amendment shall be invoiced by CSG and paid for by Customer in accordance with the terms and conditions of the Agreement.

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  4-18-2017
	
 

Date:  4/3/17csgs-ex1022ac_99.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.22AC

 

 TWENTY-EIGHTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This TWENTY-EIGHTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following as of the Effective Date:

 

	
1.
	
Customer has requested and CSG has agreed to implement and install the CSG Foreign Exchange Interface for Customer’s Production and QAYA environments.  CSG will develop and implement the CSG Foreign Exchange Interface pursuant to mutually agreed upon Statements of Work between CSG and Customer.

 

	
2.
	
As of the Amendment Effective Date, Schedule F, Fees, Section IV, Ancillary Products and Services, Subsection A., titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 29, titled “CSG Foreign Exchange Interface,” as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
29.CSG Foreign Exchange Interface
	
 
	
 

	
1.****** Support and Maintenance Fee (Note 1) (Note 2) (Note 3)
	
******
	
$**********

	
2.Implementation Fees (Note 4)
	
*** ******* 
	
*****

Note 1:  For purposes of this Amendment, Foreign Exchange Interface (“Interface”) shall mean the CSG developed interface for use with Customer’s foreign exchange telephone number product named “*****.”  ***** is a Customer designed and developed system which shall be used by Customer to facilitate a ********* **** **** of ********* ******* for ************** and ********* ********.  CSG will provide the real time Interface to provide functionality for the transactions between CSG’s Advanced Convergent Platform Voice application (“ACPV”) and *****.  The Interface will provide the necessary support functionality related to *****.

Note 2:  In order to maintain operational efficiency of the environments, CSG will have timeout values regarding the Foreign Exchange Interface that will ensure the continuation of the order process when slow/no response situations occur.  In the event of an error received from the CSG Foreign Exchange Interface, CSG will continue with the order process without Foreign Exchange data.  In order for CSG to evaluate criteria, Customer shall provide CSG with a list of ********* ***** ******** coming from Customer’s ******** ***** ***** ******.  Customer will provide written notification of any changes to the error messages for evaluation by CSG. 

Note 3: SLBOS transactions shall be counted and invoiced in accordance with the CSG SmartLink® BOS Environment and Transactions Per Second (“TPS”) fees as outlined in Schedule F, Section II (Threshold Usage Items), Subsection A.3. (Adjusted SLBOS / ENI Transactions per Second (“TPS”) for New and Additional Subscribers).

Note 4:  Notwithstanding any restrictions set forth in the Agreement related to the use of the A***** ******* ********** *** ******* ********** ***, CSG and Customer agree to use the ****** ******* ********** *** ******* ********** ***, as prescribed by Section 3.4(d) of the Agreement, for the first phase of implementation of the CSG Foreign Exchange Interface for Customer’s Production and QAYA environments (identified by projects ACPFTR-2848 and ACPFTR-3060). Upon the completion of the first phase of implementation of the CSG Foreign Exchange Interface, the ****** ******* ********** will be decremented by the appropriate number of hours. The fees for the second phase of implementation of CSG Foreign Exchange Interface shall be set forth in a mutually agreeable Statement of Work (“SOW”) between the parties (CSG document number 4115523).

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

THIS AMENDMENT is executed on the day and year last signed below (“Effective Date”).

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  6-28-2017
	
 

Date:  4/4/17

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