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                                                                    EXHIBIT 10.2

                            STOCK OPTION AGREEMENT

THIS STOCK OPTION AGREEMENT made as of the _____ day of ____________ between
PCSUPPORT.COM INC., a corporation under the laws of the state of Nevada (herein
called the "Company"), and _______________________________ (herein called the
"Optionee").

     WITNESSES THAT WHEREAS:

A.   The Optionee is a director, officer, consultant or senior full-time or
     part-time employee of the Company or of a subsidiary of the Company, or a
     company providing management services to the Company.

B.   The Company has established a Directors and Senior Management Plan (the
     "Plan") for the purpose of motivating directors, officers, consultants,
     senior full-time and part-time employees and management services companies
     ("Qualified Persons") to exert their best efforts on behalf of the Company
     and any subsidiary of the Company.

C.   The Company has agreed to grant to the Optionee an option to purchase
     common shares in the capital of the Company on the terms and subject to the
     conditions contained herein.

     NOW THEREFORE, in consideration of the sum of $10 paid by the Optionee to
the Company and other valuable consideration, the receipt of which is hereby
acknowledged by the Company, and in consideration of the mutual agreements and
their respective covenants contained herein, the parties hereby agree to the
following terms and the Company grants the following option:

1.   OPTION

1.01 The Company hereby grants to the Optionee, upon the terms and subject to
the conditions contained herein and subject to all the terms and provisions of
the Plan, the right (herein called the "Option"), exercisable only during the
period (the "Option Period") provided in paragraph 1.02 hereof, to require the
Company to sell to the Optionee ___________ common shares (herein called the
"Optioned Shares") in the capital of the Company, at a price (herein called the
"Exercise Price") of $_________ per share.

1.02 The Option shall be irrevocable until and including _______________ and
shall, upon the expiration of the Option Period, immediately expire and
terminate and be of no further force or effect whatsoever with respect to those
of the Optioned Shares in respect of which the Option has not by that time been
exercised. The Option shall vest in the Optionee in  __  equal tranches at the
rate of one tranche per month commencing _______, 1999 and the Optionee shall
not be entitled to exercise the Option in respect of any Optioned Shares except
when and if the aggregate number of Optioned Shares in respect of which the
Optionee has vested rights exceeds the number of Options exercised by the
Optionee.

1.03 If the Optionee ceases during the Option Period to be a Qualified Person,
the Option shall, upon the termination of the Option Period or the date upon
which the Optionee so ceases,
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whichever is earlier, cease and terminate and be of no further force or effect
whatsoever 30 days after such termination with respect to those of the Optioned
Shares in respect of which the Option has not by that time been exercised.

1.04 If the Optionee by reason of his death ceases during the Option Period to
be a Qualified Person, the Optionee's executor or other personal representative
shall be entitled during the Option Period or during the period of one year
following the Optionee's death, whichever is the shorter period, to exercise the
Option in the same manner and to the same extent as the Optionee was entitled
immediately prior to the time of his death, following which period the Option
shall immediately cease and terminate and be of no further force and effect
whatsoever with respect to the Optioned Shares in respect of which the Option
has not by that time been exercised.

1.05 The grant of the Option contained herein and every exercise of the Option
and every term of this agreement and every amendment hereto shall be subject to
the requirements and restrictions (if any) and to the approval (if required) of
the appropriate securities and other relevant regulatory authorities. The
Company will exercise its best efforts to obtain all such regulatory,
shareholder and other approvals as may be required in connection with the
granting or exercise of the Option, and the Optionee will cooperate to the
extent reasonably necessary to obtain such approvals.

2.   MANNER OF EXERCISE OF OPTION

2.01 Subject to the provisions hereof, the Optionee shall be entitled to
exercise the Option with respect to all or from time to time any part of the
Optioned Shares.

2.02 Subject to the provisions hereof, the Option shall be exercisable in whole
or from time to time in part by the Optionee delivering a notice (a "Notice") in
writing to the Company's registered office. The Notice shall specify the number
of Optioned Shares in respect of which the Option is being exercised at that
time and shall be accompanied by payment, by bank draft or certified cheque, in
full of the Exercise Price for the number of Optioned Shares specified in the
Notice. Subject to the provisions hereof, every such exercise of the Option
shall constitute a binding agreement for the purchase and sale of the Optioned
Shares specified in the Notice. Upon an exercise of the Option as aforesaid, the
Company will, subject to the provisions hereof, forthwith deliver to the
Optionee at the most recent address for the Optionee indicated on the records of
the Company (or as the Optionee shall have otherwise directed in the Notice) a
certificate in the name of the Optionee representing the Optioned Shares
purchased.

2.03 Nothing contained herein or done pursuant hereto shall oblige the Optionee
to purchase or pay for any Optioned Shares except those Optioned Shares in
respect of which the Optionee shall have exercised the Option in the manner
herein provided.

2.04 The Optionee shall have no rights whatsoever as a shareholder of the
Company in respect of any of the Optioned Shares (including without limitation
any right to vote or to receive dividends or any other distribution therefrom or
thereon) other than the Optioned Shares in respect of which the Optionee shall
have exercised the Option in the manner provided herein and which shall have
accordingly been issued to the Optionee by the Company.
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3.   GENERAL

3.01 The Optionee and the Company represent that the Optionee is a Qualified
Person.

3.02 Time shall be of the essence of this agreement.

3.03 This instrument shall be governed by and construed in accordance with the
laws of the Province of British Columbia.

3.04 In this instrument, unless there is something in the subject matter or the
context inconsistent therewith:

     a)   words importing the singular include the plural and vice versa, words
          importing gender include the masculine, feminine and neuter genders
          and words importing a person include an individual, a body corporate,
          and a partnership, syndicate and any other unincorporated association
          of persons;

     b)   a reference to a paragraph, subparagraph, clause or schedule means
          that paragraph, subparagraph or clause in or schedule attached to this
          instrument;

     c)   the words "herein", "hereof", "hereunder", "hereby", "hereto" and
          similar expressions refer to this instrument generally and not to any
          particular paragraph, subparagraph, clause or other part or division
          of this instrument; and

     d)   the insertion of titles and headings is for convenience of reference
          only and shall not affect the interpretation hereof.

3.05 This instrument shall enure to the benefit of and be binding upon the
Company and its successors and assigns. This agreement shall be binding upon the
Optionee and his heirs executors, administrators, personal legal
representatives, successors and assigns. Except to the extent provided in
paragraph 1.04, this option agreement and the Option are non-assignable and non-
transferable by the Optionee.

     IN WITNESS WHEREOF the parties hereto have executed this instrument as of
the date first above written.

PCSUPPORT.COM INC.

Per:

__________________________________
Authorized Signatory
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SIGNED, SEALED AND DELIVERED BY        )
<>                                     )
in the presence of                     )
                                       )
                                       )
_____________________________________  )  _____________________________________
Name                                   )  <>
                                       )
                                       )
_____________________________________  )
Address                                )
                                       )
                                       )
_____________________________________  )
Occupation                             )
                                       )<PAGE>

                                                                    EXHIBIT 10.3

                                 AMENDMENT TO

                 STOCK POOLING AND ESCROW AGREEMENT - REVISED

THIS AGREEMENT made as of the 07/th/ day of March, 2000, among PCSUPPORT.COM
INC., a corporation under the laws of the state of Nevada (herein called the
"Company"), the persons listed on Schedule A attached hereto (herein called the
"Shareholders") and Owen, Bird, (the "Escrow Agent").

     WITNESSES THAT WHEREAS:

A.   The Parties entered into a Stock Pooling and Escrow Agreement dated July
     31, 1999, and

B.   The Parties wish to accelerate the release of certain shares held by Alan
     Ackerman.

     NOW THEREFORE, in consideration of the mutual covenants and agreements
herein, the parties hereby agree as follows:

Amendment to Schedule C.   The Escrow Agent shall be instructed to release
certificates from the Pooled Securities for Alan Ackerman according to the
following amended schedule:

March 6, 2000:        100,000
May 25, 2000:               0
November 25, 2000:     38,889
May 25, 2001:          86,111

     IN WITNESS WHEREOF the parties hereto have executed this instrument as of
the date first above written.

PCSUPPORT.COM INC.

Per: _______________________________
     Authorized Signatory
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                                      -2-

SIGNED, SEALED AND DELIVERED BY        )
STEVE MACBETH in the presence of       )
                                       )
                                       )
___________________________________    )
Name                                   )   /s/ Steve Macbeth
                                       )   -------------------------------------
                                       )   STEVE MACBETH
___________________________________    )
Address                                )
                                       )
                                       )
___________________________________    )
Occupation                             )
                                       )

SIGNED, SEALED AND DELIVERED BY        )
MICHAEL MCLEAN in the presence of      )
                                       )
                                       )
___________________________________    )
Name                                   )   /s/ Michael McLean
                                       )   -------------------------------------
                                       )   MICHAEL MCLEAN
___________________________________    )
Address                                )
                                       )
                                       )
___________________________________    )
Occupation                             )
                                       )

SIGNED, SEALED AND DELIVERED BY        )
CLIFF ROWLANDS in the presence of      )
                                       )
                                       )
___________________________________    )
Name                                   )   /s/ Cliff Rowlands
                                       )   -------------------------------------
                                       )   CLIFF ROWLANDS
___________________________________    )
Address                                )
                                       )
                                       )
___________________________________    )
Occupation                             )
                                       )

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SIGNED, SEALED AND DELIVERED BY        )
DAVID ROWAT in the presence of         )
                                       )
                                       )
___________________________________    )  /s/ David Rowat
Name                                   )  -------------------------------------
                                       )  DAVID ROWAT
                                       )
___________________________________    )
Address                                )
                                       )
                                       )
___________________________________    )
Occupation                             )
                                       )

SIGNED, SEALED AND DELIVERED BY        )
ALAN ACKERMAN in the presence of       )
                                       )
                                       )
___________________________________    )  /s/ Alan Ackerman
Name                                   )  --------------------------------------
                                       )  ALAN ACKERMAN
                                       )
___________________________________    )
Address                                )
                                       )
                                       )
___________________________________    )
Occupation                             )
                                       )

ADVANCED FINANCIAL SERVICES INC.       THE DROMOND GROUP LTD.

Per:_______________________________    Per:___________________________________
     Authorized Signatory                   Authorized Signatory
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                                  SCHEDULE A

                                 SHAREHOLDERS

Name of Shareholder                   No. of Shares        No. of Options and
                                                                Warrants

Advanced Financial Services Inc.          576,029                20,000

Alan Ackerman                             225,000                     0

David Rowat                               200,000               100,000

Cliff Rowlands                                  0               100,000

Michael McLean                            312,500                33,333

Steve Macbeth                             312,500                33,333

The Dromond Group Ltd.                    553,400                     0

Totals
                                        2,179,429               286,666

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