Document:

Board of Directors Agreement

 Exhibit 10.12 

 

							
		  		 	161 Bay Street
	  	 	Toronto, Canada M5J 2S1	  	
	  	 	 	  	
	  		 	 Phone: (416) 362-7711
 www.onex.com

 October 24, 2007 

VIA FEDERAL EXPRESS 
 Mr. Robert M. Mahoney 
 Executive Vice Chairman 

Citizens Bank 

28 State Street  /  MS 3830 

38th Floor 
 Boston, MA    02109 
 Dear Bob: 

On behalf of the Board of Directors of SITEL Worldwide Corporation (“Sitel” or the “Company”), and the thousands of
associates at Sitel, I want to welcome you as a member of our Board. It is our hope that you will find your experience with us both professionally rewarding and personally enjoyable. 

We believe that you can make a significant contribution toward helping Sitel achieve its goals. Consequently, subject to the approval of
the Board, the compensation payable to you for your services will include the following: 
  

	 	1.	A quarterly service fee of Sixteen Thousand Two Hundred Fifty Dollars ($ 16,250) payable on the first business day of each calendar quarter of your tenure for your
service as a Board member, payable 50% in cash and 50% in stock. 

  

	 	2.	A meeting fee of Fifteen Thousand Dollars ($15,000) per quarter regardless of the number of meetings held, payable 50% in cash and 50% in stock. We estimate that there
will be a minimum of one (1) Board meeting each quarter, although circumstances may occasionally dictate the need for more. 

  

	 	3.	Reimbursement of all reasonable expenses associated with your attendance at Board meetings in accordance with Sitel’s published expense policies.

  

	 	4.	The Company will indemnify you to the fullest extent allowed under the Delaware General Corporation Law, as amended from time to time (the “DGCL”), if you
were a party or are threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that you are or were a director of the Company or,
while a director of the Company, you are or were serving at the request of the Company as a director, officer, or agent of another corporation, partnership, joint venture, trust, employee benefit plan or other entity. This indemnification right
includes the right to be paid by the Company for any of your costs or expenses (including attorney’s fees) incurred in defending any such action, suit or proceeding in advance of its final disposition to the maximum extent permitted under the
DGCL. 

 If a claim for indemnification or advancement of expenses hereunder is not paid in full by
the Company within sixty (60) days after a written claim has been received by the Company, you may at any time thereafter bring suit against the Company to recover the unpaid amount of the claim, and if successful in whole or in part, you will
also be entitled to be paid the expenses of prosecuting such claim. It shall be a defense to any such action that such indemnification or advancement of costs of defense is not permitted under the DGCL, but the burden of proving such defense shall
be on the Company. Neither the failure of the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders) to have made its determination prior to the commencement of such action that
indemnification of, or advancement of costs of defense to, you is permissible in the circumstances nor an actual determination by the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders)
that such indemnification or advancement is not permissible shall be a defense to the action or create a presumption that such indemnification or advancement is not permissible. 

In the event of your death, this indemnification right shall inure to the benefit of your heirs, executors, administrators, and personal
representatives. The rights conferred above shall not be exclusive of any other right which you may have or hereafter acquire under any statue, bylaw, resolution of stockholders or directors, agreement, or otherwise. 

 

	 	5.	The other terms and conditions of Board membership are as stated in the Company’s Certificate of Incorporation and Bylaws. 

We look forward to your service on the Board of Directors. If you are in agreement with these terms, would you please sign below and
return a copy of the letter to me. 
 Sincerely, 

			
	/s/ Seth Mersky	 	
	Seth M. Mersky
	On behalf of the Board of Directors
	Sitel Worldwide Corporation
	
	Agreed to:
	
/s/ Robert Mahoney              
  
	 	
	Robert M. Mahoney	 	

 November 3, 2010 

Mr. Robert M. Mahoney 
 Dear Bob: 
 On behalf of the Board of Directors (“Board”) of SITEL
Worldwide Corporation (“Sitel” or the “Company”), we want to thank you for your service as a Board member and welcome you as Chair of the Board’s Audit Committee. 

This letter amends the terns of your Board service. All terms set out in your agreement with the Company dated June 5, 2007 remain
the same. The following provision is added: 
 7. You will receive a quarterly service fee of Three Thousand
Seven Hundred Fifty Dollars ($3,750) payable on the first business day of each calendar quarter of your tenure. A copy of your June 5, 2007 agreement is attached for your convenience. 

Your first payment will be made in the 4th quarter even though you were not the Chair of the Audit Committee as of the first day of the quarter. We look forward
to your service as Chair of the Audit Committee. If you are in agreement with these terms, please sign below and return a copy of the letter to me. 
  

			
	Sincerely,
	/s/ David Garner	 	
	David Garner
	Chief Executive Officer
	
	Agreed to:
	 /s/ Robert Mahoney
	 	
	Robert M. Mahoney

 Two American Center, 3102 West
End Avenue, Suite 1000 Nashville, Tennessee 37203 
 +1 615.301.7100 T  |  +1 615.301.7150
F  |  
www.sitel.comBoard of Directors Agreement

 Exhibit 10.13 

 

			
		 	 DAVID E. GARNER    

CEO & PRESIDENT    

	 	

 June 5, 2007 

Keith Powell 
 Keith Powell Consulting Inc. 
 4243 Bridlepath Trail 

Mississauga, Ontario, Canada 
 L5L 3K3 
 Dear Keith: 

On behalf of the Board of Directors of SITEL Worldwide Corporation (“Sitel” or the “Company”), and
the thousands of associates at Sitel, I want to welcome you as a member of our Board. It is our hope that you will find your experience with us both professionally rewarding and personally enjoyable. 

We believe that you can make a significant contribution toward helping Sitel achieve its goals. Consequently, as approved
by the Board, effective from and after May 7, 2007, the compensation payable to you for your services will include the following: 
  

	 	 1.
	 A quarterly service fee of Sixteen Thousand Two Hundred Fifty Dollars ($16,250) payable on the first business day of each calendar quarter of your
tenure for your service as a Board member, payable 50% in cash and 50% in stock. 

  

	 	 2.
	 A meeting fee of Fifteen Thousand Dollars ($15,000) per quarter regardless of the number of meetings held, payable 50% in cash and 50% in stock. We
estimate that there will be a minimum of one (1) Board meeting each quarter, although circumstances may occasionally dictate the need for more. 

  

	 	 3.
	 Reimbursement of all reasonable expenses associated with your attendance at Board meetings in accordance with Sitel’s published expense
policies. 

  

	 	 4.
	 The Company will indemnify you to the fullest extent allowed under the Delaware General Corporation Law, as amended from time to time (the
“DGCL”), if you were a party or are threatened to be made a party to any threatened, pending or completed action, suit or proceeding, whether civil, criminal, administrative or investigative, by reason of the fact that you are or were a
director of the Company or, while a director of the Company, you are or were serving at the request of the Company as a director, officer, or agent of another corporation, partnership, joint venture, trust, employee benefit plan or other entity.
This indemnification right includes the right to be paid by the Company for any of your costs or expenses (including attorney’s fees) incurred in defending any such action, suit or proceeding in advance of its final disposition to the maximum
extent permitted under the DGCL. 

 If a claim for indemnification or advancement of expenses
hereunder is not paid in full by the Company within sixty (60) days after a written claim has been 

  
 Turn American
Center 3102 West End Avenue Suite 1000 Nashville Tennessee 37203 

 
received by the Company, you may at any time thereafter bring suit against the Company to recover the unpaid amount of the claim, and if successful in whole or in part, you will also be entitled
to be paid the expenses of prosecuting such claim. It shall be a defense to any such action that such indemnification of advancement of costs of defense is not permitted under the DGCL, but the burden of proving such defense shall be on the Company.
Neither the failure of the Company (including the Board of Directors or any committee thereof independent legal counsel, or stockholders) to have made its determination prior to the commencement of such action that indemnification of, or advancement
of costs of defense to, you is permissible in the circumstances nor an actual determination by the Company (including the Board of Directors or any committee thereof, independent legal counsel, or stockholders) that such indemnification or
advancement is not permissible shall be a defense to the action or create a presumption that such indemnification or advancement is not permissible. 
 In the event of your death, this indemnification right shall inure to the benefit of your heirs, executors, administrators, and personal representatives. The right conferred above shall not be exclusive
of any other right which you may have or hereafter acquire under any statute, bylaw, resolution of stockholders or directors agreement, or otherwise. 
  

	 	 5.
	 The other terms and conditions of Board membership are as stated in the Company’s Certificate of Incorporation and Bylaws.

 We look forward to your service on the Board of Directors. If you are in agreement with
these terms, would you please sign below and return a copy of the letter to me. 
  

			
	 Sincerely,

	 /s/    David Garner
	  	
	 On behalf of the Board of Directors

	
	 Agreed to:

	 /s/    Keith Powell
	  	
	 Keith Powell

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