Document:

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                                                                   EXHIBIT 10.30

                                   SCHEDULE A
                                STATEMENT OF WORK

This Schedule A is subject to the terms and conditions of the Master Services
Agreement (the "Agreement") between Rainmaker Systems, Inc. ("Provider") and
Dell Products L.P., ("Dell"). With the effective date of December 19, 2001, and
the Original Statement of Work ("SOW") with the effective date of January 29,
2002. To the extent that there is any conflict or inconsistency between the
terms and conditions contained in this Schedule A, and the Agreement or the
Original SOW, the terms and conditions contained in this Schedule A shall
prevail. All other terms and conditions set forth in the Agreement or the SOW
will apply to this Schedule A.

DEFINITION OF TERMS

     .    "Customer" refers to an existing customer of Dell.

     .    "Effective Date" is the date both parties sign this Schedule A.

     .    "Programs" means the specific offers to Target Market as defined in
          this Schedule A.

     .    "Target Market" means Dell's BSDR / PAD sales segments to which
          Rainmaker will perform sales and marketing services with respect to
          the Programs, as set forth in this Schedule A.

     .    "Upgrade" means selling a higher level of warranty service to an
          existing Customer.

     .    "Extension" means extending the same level of warranty service for
          additional year(s) upon initial service expiration, to existing
          Customer.

     .    "CLOB" means Combined Lines of Business and refers to the collective
          group of desktop and notebook products consisting of Dimension,
          Optiplex, Precision, Latitude and Inspiron.

Term: Unless otherwise terminated, this Schedule A shall continue for an initial
term of two (2) years, beginning on the Effective Date, and then will be
automatically renewed for additional one (1) year terms. Either party may
provide the other with 90 days written notice of termination of the Agreement,
Original SOW or this Schedule A.

NEW SALES MESSAGING FOR CLOB EXTENSIONS

Rainmaker agrees to support the PAD new sales effort for CLOB's by incorporating
a statement in the CLOB Program marketing message inviting Customer to call a
specific phone number if the Customer has an interest in purchasing or learning
about new Dell products.

Dell may, on a case-by-case basis, inform Rainmaker of specific accounts not to
engage.

     Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as "***". A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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PROGRAMS AND TARGET MARKETS

Marketing and sales Programs for after point-of-sale services to the Target
Market as described below:

          BSD COMPANY *** PROGRAMS

               1.   Extension Program for Servers and Storage
                    Targeted to Customers who have previously purchased servers
                    or storage whose initial warranty is expiring within 12
                    months.
                    Rainmaker Commission Percentage - ***%

               2.   Extension Program for CLOB
                    Targeted to Customers who have previously purchased desktops
                    or notebooks or workstations whose initial warranty is
                    expiring within 12 months.
                    Rainmaker Commission Percentage - ***%

               3.   Upgrade Program for P.E.S. - Premiere Enterprise Support
                    Targeted to Customers who have previously purchased servers
                    and storage, within the last 3 years.
                    Rainmaker Commission Percentage - ***%

               4.   Upgrade Program for Client Gold
                    Targeted to Customers who have previously purchased
                    desktops, notebooks and workstations within last three
                    years.
                    Rainmaker Commission Percentage - ***%

          PAD PROGRAM

               1.   Extension Program for CLOB
                    Targeted to Customers who have previously purchased
                    desktops, notebooks or workstations whose warranty is
                    expiring within 12 months.
                    Rainmaker Commission Percentage - ***%

PROGRAM COMMISSION PERCENTAGE ASSESSMENT STRATEGY

At the end of every 3-month period following Launch Date, Rainmaker and Dell may
mutually agree to adjust program commission percentages for the programs listed
above.

     .    At each 3-month review, Rainmaker and Dell will identify and implement
          activities that improve efficiencies and/or attainment levels of the
          programs.

     .    Beginning with the 2nd 3-month review (at the end of the first 6-month
          period) and every 3 months thereafter, Rainmaker and Dell will work in
          good faith to adjust program pricing accordingly to share any impact
          to the net contribution actually achieved. Improvements to the net
          contribution of the programs will be shared through price adjustments
          to the programs. Declines in the net contribution due to such actions
          as changes to the service offering and/or price changes to the service
          contracts affecting the

                                       -2-

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          success of the program are also to be considered for sharing between
          Rainmaker and Dell.

     .    Dell and Rainmaker Must Mutually Agree To Any Pricing Changes In
          Writing.

          Agreed and Accepted:                   Agreed and Accepted:

          DELL Products L.P.                    RAINMAKER

          By: /s/ Michael Sheehan               By: /s/ Martin Hernandez
             -------------------------------       ----------------------------
          Printed Name: Michael Sheehan         Printed Name: Martin Hernandez
                       ---------------------                 ------------------
          Title:              SCM                Title:         COO
                ----------------------------           ------------------------
          Date:             1/16/03              Date:        1/10/03
               -----------------------------          -------------------------

                                       -3-<PAGE>

                                                                   EXHIBIT 10.31

                             BUSINESS RULES APPROVAL

1.   APPROVAL

     This document provides approval from both parties in adherence to the
     Operational Plan / Business Rules Documents (Schedule IV of the Services
     Sales Outsourcing Partner Agreement). Any changes or additions made to the
     Business Rules Document require the signed approval of both parties.

     1.1  Description of Business Rules Document Modifications

          Please detail the modification and/or additions made to the Business
          Rules Document. Reference all Section Page, and/or Attachment numbers.

               Added Section 5 - Sales - Non - Packaged Services

     5.3  RESELLER RENEWALS PROGRAM

          HP Objective
          To capture revenue from CarePaq renewals originally sold through
          resellers.

          Program
          Re-activate expired CarePaqs through Rainmaker that were not renewed
          by the reseller. Program opportunities begin the second month after
          expiration.

               Overview
                    .    Current program focuses on CarePaqs for Compaq servers
                         originally sold through "red" resellers.
                    .    HP provides list of expiring server CarePaqs to
                         reseller in support of pro-active reseller renewal
                         program.
                    .    CarePaqs which expire are re-listed and re-directed to
                         Rainmaker for re-activation.
                    .    Lists to be provided to Rainmaker by the third week of
                         the month following expiration.
                    .    ***
                    .    ***
                    .    Resellers are aware that HP will directly pursue the
                         re-activation after expiration.

               Data Preparation
               ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***

     Confidential treatment has been requested for portions of this exhibit. The
copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as "***". A complete version of this exhibit
has been filed separately with the Securities and Exchange Commission.

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               Estimated Opportunity
                    .    Based on data from November, December 2002 and January
                         2003, the total re-activation opportunity at 100% is
                         approximately $*** per month.

               Rules of Engagement
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***
                    .    ***

               Pricing
                    .    Rainmaker will be compensated on a pay-for-performance
                         basis.
                    .    Rainmaker's compensation is based on the difference
                         between list and selling price.
                    .    Rainmaker's discount for all re-activations is equal to
                         the current Rainmaker discount off list price plus an
                         additional discount of ***% through April 30, 2003.
                    .    Renewals sold into the customer base of a re-activation
                         prospect will be compensated at current renewal rates.

               Program Evaluation Period - Factors to be considered in
               establishing Rainmaker's margin for reseller reservations beyond
               the April 30, 2003 promotional period:
                    .    Quality and validity of contact data.
                    .    Quality and validity of CarePaq data.
                    .    Validity of registration data.
                    .    Visibility of opportunity based on prior renewal
                         attempts.
                    .    Leakage back to the channel.
                    .    Actual re-activation rates.
                    .    Channel conflict, if any.
                    .    Marketing funds will be evaluated based on actual
                         results.

                                       -2-

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          Rainmaker's experience with reseller re-activation programs indicates
          the pricing between *** points higher than renewals pricing, plus
          marketing funding is warranted due to the factors listed above and the
          inability of the pro-active renewal process to be employed.

          HP and Rainmaker both agree to evaluate the program after 60 days of
          execution to determine the level of impact that these factors actually
          have on the program to determine the fair and equitable price point
          for the program beyond April 30, 2003.

          Both parties agree to establish the new pricing as early as March 31
          but not later than April 15, 2003.

     1.2  SIGN-OFF

     Hewlett Packard

      /s/ David Whalen           David Whalen                      2/6/03
     -------------------------   ---------------------             -------------
     Signature                   Print                             Date

     Rainmaker Systems

      /s/ Martin Hernandez       Martin Hernandez                  1/24/03
     -------------------------   ---------------------             -------------
     Signature                   Print                             Date

  Rainmaker Systems   HP Business Rules   Change Approved (Insert date approved)

                                       -3-

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