Document:

Separation and Consulting Agreement

 Exhibit 10.1 

SEPARATION AGREEMENT 

This Separation Agreement (“Agreement”) is given by me, Richard Mandeberg, in exchange for additional
compensation to me by Support, Inc. (the “Company” or “Support.com”), as more fully described in Sections 1 and 2 below (the “Severance”). The Severance will be subject to all federal, state, local
and other withholdings and similar taxes and payments required by applicable law, and will be paid to me by Support.com as described in this Agreement including the Attachments hereto. 

 

	 	1.	Representations. I acknowledge and agree that: (i) my employment with the Company will terminate on April 30, 2010 (“Employment
Separation Date”); and that (ii) on my Employment Separation Date I will be paid all wages owed to me by the Company through my Employment Separation Date; (iii) my entitlement to benefits at the Company will terminate on the last
day of the calendar month of my Employment Separation Date; (iv) I will return to the Company all items of Company property, materials and documents I received or created during my employment; (v) if I have sustained any illness or injury
as a result of my employment with the Company, I will have submitted a workers’ compensation claim to the Company’s Human Resources department; and (vi) not all of the Severance is something to which I have a pre-existing entitlement
to receive from the Company. 

 Notwithstanding the foregoing, for the purposes of the Company’s pre-existing
stock plans under which I have equity grants, I acknowledge and agree that my service to the Company will not terminate on the Employment Separation Date on the condition that I enter into the Consulting Agreement attached as Attachment 1
(“Consulting Agreement”) hereto, and that I comply with the terms and conditions of the Consulting Agreement. I acknowledge and understand that I must provide actual bona fide services as provided in the Consulting Agreement,
and on this condition, my stock options will continue to vest through the last day of my services under the Consulting Agreement, expected to be August 31, 2010 unless terminated earlier (the “Consulting Termination Date”); at
that point my stock options will stop vesting on my Consulting Termination Date and will remain exercisable for the limited period of time following this date as set forth in the applicable stock option agreement(s) with respect to the exercise of
vested grants following termination of employment and services. 
  

	 	2.	Payments. Provided I sign this Agreement within forty-five (45) days following the Employment Separation Date and do not revoke such Agreement within
seven (7) days after signing it, and I comply with the terms of this Agreement including the Attachments, then the Severance and fees under the Consulting Agreement paid by Support.com to me will consist of the following:

  

	 	a.	Commencing on the first payroll date within the sixty (60) day period following my Employment Separation Date on which this Agreement is effective, the Company
shall pay to me a first monthly installment of $100,625 and thereafter commencing on July 1, 2010, three (3) additional monthly installments of $20,625 a total cash amount of $162,500, less all applicable tax withholding;

  

	 	b.	A lump sum cash payment in the amount of seventeen thousand five hundred twenty-three dollars and fifty-four cents ($17,523.54) on the Employment Separation Date to
compensate for 162 hours of lost PTO time (subject to adjustment if PTO balance changes by Employment Separation Date); 

	 	c.	A continuation of service for the purposes of the Company stock option plans through the Consulting Termination Date so that my option grants under such plans shall
continue to vest in accordance with their terms until the Consulting Termination Date, and my then-vested options shall remain exercisable for ninety (90) days thereafter in accordance with and subject to the terms of my option grants; and

  

	 	d.	Should I timely elect under Code Section 4980B to continue health care coverage under the Company’s group health plan for myself, and/or my spouse and
eligible dependents following the Employment Separation Date, then the Company shall provide such continued health care coverage for me and my spouse and other eligible dependents at its sole cost and expense. Such health care coverage at the
Company’s expense shall continue until the earlier of (i) the expiration of the six (6)-month period measured from the Employment Separation Date and (ii) the first date I am covered under another employer’s heath benefit program
which provides substantially the same level of benefits without exclusion for pre-existing medical conditions. 

  

	 	3.	General Release. Excluding future claims arising under this Agreement and Attachments, now, on behalf of myself, my heirs, representatives and assigns, I
hereby fully and forever release and discharge the Company, as well as its past and present affiliates, subsidiaries, agents, related entities, officers, directors, shareholders, employees, attorneys, insurers, predecessors,
successors, representatives, heirs and assigns (collectively, “Released Parties”), from any and all claims, causes of action, suits, debts, and demands of any and every kind, nature and character, presently known and unknown,
arising from or relating to any act or omission occurring prior to the date I sign this Agreement (collectively, “Claims”). 

  

	 	a.	Examples of Claims. The Claims I am releasing and discharging include, but are not limited to, Claims arising from and related to my recruitment, hiring,
employment and termination of employment with the Company, including Claims under federal, state and local non-discrimination laws such as Title VII of the Civil Rights Act of 1964 as amended, the Civil Rights Act of 1866, the Civil Rights Act of
1991, the Employee Retirement and Income Security Act of 1974 as amended (“ERISA”), the Americans with Disabilities Act, the Age Discrimination in Employment Act of 1967 as amended (“ADEA”), the Fair Employment and
Housing Act and under any and all other applicable federal, state and local laws; Claims for breach of express and implied contractual obligations, misrepresentation, infliction of emotional distress, violation of public policy, defamation, monetary
damages and any other form of personal relief, attorneys’ fees and costs. 

  

	 	b.	Known & Unknown Claims. In furtherance of my intent to fully and forever release and discharge the Released Parties from any and all Claims,
“presently known and unknown,” I am waiving and releasing all rights and benefits afforded to me, if any, under Section 1542 of the California Civil Code, or under a comparable state law applicable to me. I understand that
California Civil Code Section 1542 provides as follows (parentheticals added): 

 A general release does not
extend to claims which the creditor (e.g., me) does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor (e.g., the
Company). 

 I understand that this means that, if I later discover facts different from
or in addition to those that I now know or believe to be true, that my release and discharge of all Claims under this Agreement shall be and remain in full force and effect in all respects notwithstanding such different or additional facts or my
later discovery of such facts. 
  

	 	c.	Exclusions. I understand that my release and discharge of all Claims under this Agreement excludes any claim(s) I may have for: 

 

	 	•	 	 unemployment, disability and paid family leave insurance benefits, if any such benefit programs apply to me, pursuant to the terms of applicable state
law; 

  

	 	•	 	 workers’ compensation insurance benefits pursuant to Division 4 of the California Labor Code (or comparable law of another state applicable to me)
under any worker’s compensation insurance policy or fund of the Company; 

  

	 	•	 	 continued participation in the Company’s group health benefit plans pursuant to the terms and conditions of the federal law known as
“COBRA;” 

  

	 	•	 	 any benefit entitlement(s) vested as of my Employment Separation Date, pursuant to written terms of any applicable employee benefit plan sponsored by
the Company and governed by the federal law known as “ERISA”; 

  

	 	•	 	 any stock and option shares vested as of my Consulting Termination Date, pursuant to the written terms and conditions of any stock and/or option grant
by the Company to me existing before my Employment Separation Date, which shall survive this Release; 

  

	 	•	 	 any expense reimbursements submitted in accordance with Company policies; 

 

	 	•	 	 violation of any federal, state or local statutory and/or public policy right or entitlement that, by applicable law, is not waivable;

  

	 	•	 	 rights under my Indemnification Agreement with the Company dated October 6, 2009, which shall survive this Release; 

 

	 	•	 	 any rights I may have now or in the future under Article XII of the Company’s by-laws and Article X of the Company’s Amended &
Restated Certificate of Incorporation (collectively, “Indemnification”) , it being understood this section neither restricts nor enlarges such rights; 

 

	 	•	 	 entitlement or rights, if any, in favor of me pursuant to any insurance policy purchased by the Company for which I am, directly or indirectly, an
intended beneficiary (collectively, an “Insurance Entitlement”) it being understood this section neither restricts nor enlarges such entitlements or rights; and 

 

	 	•	 	 any wrongful act or omission by any Released Party occurring after the date I sign this Agreement. 

 

	 	4.	Continuing Rights and Obligations. 

  

	 	a.	I acknowledge and affirm that I have ongoing obligations to the Company after my Employment Separation Date including, without limitation, under the Employment,
Confidential Information and Invention Assignment Agreement that I signed in connection with my employment with the Company and a copy of which is attached hereto as Attachment 2 (“CIIA”), and under the Consulting
Agreement attached hereto as Attachment 1 (“Consulting Agreement”). 

	 	b.	I understand that nothing in this Agreement prevents or prohibits me from (i) filing a claim with a government agency that is responsible for enforcing a law,
(ii) providing information regarding my former employment relationship with the Company, as may be required by law or legal process, or (iii) cooperating, participating or assisting in any government or regulatory entity investigation or
proceeding pertaining to the Company. 

 However, I also understand that, because the Claims I am releasing and
discharging under this Agreement include all claims “for monetary damages and any other form of personal relief” (see the section entitled “Examples of Claims” above), I may only seek and receive non-personal forms of
relief through any claim I may file with a government agency. 
  

	 	c.	I also understand and agree that, if required by subpoena to provide testimony, or otherwise to cooperate, participate or assist in any legal, government or regulatory
proceeding that pertains to my former employment with the Company I shall promptly give written notice to the Company’s Chief Executive Officer (with attention to the Legal Department) that I have been requested or required to disclose
information otherwise protected by my CIIA in connection with or during such testimony, legal, government or regulatory proceeding, so that the Company may take legal action to protect its rights under my CIIA. 

 

	 	5.	No Admission of Wrongdoing; No Disparagement. I agree that neither the fact nor any aspect of this Agreement is intended, or should be construed at any
time, to be an admission of liability or wrongdoing by either me or by any of the Released Parties. I further agree not to make, or encourage any other person to make, any negative or disparaging statements, as fact or as opinion, about any of the
Released Parties or their products, services, vendors, customers, or prospective customers, or any person acting by, through, under or in concert with any of them, and Support.com agrees that it (in public statements or through any of its officers)
will not make any negative or disparaging statements, as fact or as opinion, about me. 

  

	 	6.	Agreement Deadline; Revocation Period; Effective Date. I understand that: 

I have been advised by the Company to consult with an attorney of my own choosing before signing this Agreement and returning it to the
Company on or before the Agreement Deadline. 
 The last date I can sign this Agreement is forty five
(45) days after my Employment Separation Date (“Agreement Deadline”). 
 For seven (7) days
after the date I actually sign this Agreement, I may revoke it (“Revocation Period”). If I revoke this Agreement, I must deliver written notice of my revocation to the Company, no later than the seventh day after the date I signed
this Agreement. 
 The “Effective Date” of this Agreement will be the date I have signed it, provided
that I have returned to the Company my signature agreement to this Agreement and I have not timely revoked it during the Revocation Period. I understand that this Agreement, as signed by me, and any notice of revocation, should be delivered by
U.S. mail, hand or overnight delivery or facsimile to the number below 
 Human Resources & Legal Departments, Support,
Inc. 
 1900 Seaport Boulevard, Third Floor, Redwood City, California 94063 

Confidential Facsimile No: 650-482-3761 

	 	7.	Section 409A. 

  

	 	a.	The parties hereto intend that all benefits and payments to be made hereunder will be provided or paid in compliance with all applicable provisions of section 409A of
the Code and the regulations issued thereunder, and the rulings, notices and other guidance issued by the Internal Revenue Services interpreting the same, and this Agreement shall be construed and administered in accordance with such intent. The
parties also agree that this Agreement may be modified, as reasonably requested by either party, to the extent necessary to comply with all applicable requirements of, and to avoid the imposition of any additional tax, interest and penalties under,
the section 409A of the Code in connection with, the benefits and payments to be provided or paid hereunder. Any such modification shall maintain the original intent and benefit of the applicable provision of this Agreement, to the maximum extent
possible without violating section 409A of the Code. 

  

	 	b.	In accordance with Section 1.409A-3(d) of the Treasury Regulations, a payment under this Agreement will be treated as made on the designated payment date if the
payment is made (i) at such date or a later date within the same calendar year, or if later, by the 15th day of the third month following the date designated in this Agreement or (ii) at a date no earlier than 30 days before the designated
payment date (provided that I may not, directly or indirectly, designate the year of payment). 

  

	 	c.	Notwithstanding any provision in this Agreement to the contrary, the following special provisions shall govern the payment date of my cash severance payments in the
event that payment is deemed to constitute an item of deferred compensation under Section 409A: 

  

	 	i.	The severance payments will not be made at any time prior to my Employment Separation Date, and 

 

	 	ii.	No payments or benefits to which I become entitled under this Agreement shall be made or paid to me prior to the earlier of (i) the expiration of the six
(6)-month period measured from my Employment Separation Date or (ii) the date of my death, if I am deemed at the time of such separation from service to be a “key employee” within the meaning of that term under Code
Section 416(i) and such delayed commencement is otherwise required in order to avoid a prohibited distribution under Section 409A(a)(2). Upon the expiration of the applicable deferral period, all payments deferred pursuant to this
paragraph shall be paid to me in a lump sum. 

  

	 	8.	Governing Law. This Agreement shall be governed by and interpreted under the laws of the State of California. 

 

	 	9.	Complete Agreement; Changes. In signing this Agreement and it becoming effective, I represent and warrant that I am not relying on any statements,
representations, negotiations, promises or agreements that are not expressly set forth in this Agreement. I also understand and agree that: 

  

	 	•	 	 this Agreement including the Attachments contains my entire understanding, and the entire agreement by me, with respect to the matters covered herein;
and 

	 	•	 	 this Agreement merges, cancels, supersedes and replaces all prior statements, representations, negotiations, promises or agreements relating to the
subjects covered by this Agreement that may have been made by any of the Released Parties, including but not limited to my offer letter from the Company dated November 22, 2006 as amended and restated on October 6, 2008, except (i) my
CIIA and Consulting Agreement which remain in full force and effect in accordance with their respective terms, (ii) the benefit plans and agreements referenced in Section 3(c), above, and (iii) any debt obligation I owe to the
Company; and 

  

	 	•	 	 this Agreement cannot be changed except by another written agreement signed by me and the Chief Financial Officer or the Chief Executive Officer of the
Company. 

 I HAVE READ THIS AGREEMENT. I UNDERSTAND IT AND KNOW THAT I AM GIVING UP IMPORTANT RIGHTS, INCLUDING THE RIGHT
TO SUE FOR AGE DISCRIMINATION, HARASSMENT AND RETALIATION UNDER THE ADEA. I AM AWARE OF MY RIGHT TO CONSULT WITH AN ATTORNEY OF MY OWN CHOOSING BEFORE SIGNING THIS AGREEMENT, AND I HAVE BEEN ADVISED TO UNDERTAKE SUCH CONSULTATION. I SIGN THIS
AGREEMENT FREELY AND VOLUNTARILY, WITHOUT COERCION OR DURESS. 
  

							
	Dated:	 	  
	 		 	  

		 		 		 	Richard Mandeberg
				
		 		 		 	Support, Inc.
				
	Dated:	 	  
	 		 	  

		 		 		 	By: Joshua Pickus
		 		 		 	Its: President and Chief Executive Officer

 Attachment 1 

Consulting Agreement 

 SUPPORT.COM, INC. 

CONSULTING SERVICES AGREEMENT 

This Consulting Services Agreement (“Agreement”) is made by and between Support.com, Inc., a Delaware
corporation with its principal place of business at 1900 Seaport Blvd.
3rd Floor, Redwood City, CA 94063
(“Support.com”), and Richard Mandeberg, an individual with a residence or principal place of business at 11671 Putter Way, Los Altos, CA 94024 (“Consultant”), and is effective as of the Employment Separation Date as provided in
the Parties’ Separation Agreement to which this Agreement is attached, or the date of signature by both Parties below, whichever occurs last (the “Effective Date”). 

The parties agree as follows: 

1. STATEMENT OF WORK FOR SERVICES. 

1.1 Contract Components. Subject to the terms and conditions of this Agreement, Consultant shall perform the services requested by Support.com as
described in the Statements of Work attached hereto as Exhibit A (the “Services”). A Statement of Work sets forth the Services to be delivered, the time schedules for delivery and all fees, costs and related expenses to be paid by
Support.com. The parties may enter into additional Statements of Work for such additional consideration as the parties may mutually agree, and, if so, each will constitute a separate contract subject to the terms and conditions of this Agreement.
Each Additional Statement of Work shall be in writing, properly executed by the parties, reference this Agreement number, and shall be prepared in substantially the same form as Exhibit A. Statements of Work may be amended in a writing properly
executed by the parties. 
 1.2 Performance. Consultant shall perform the Services in a careful, professional, workmanlike and timely
manner. In the event that the Services are performed on Support.com or its customers’ (“End Customer”) premises, Consultant agrees, while working on Support.com or End Customer premises, to observe all Support.com or End Customer
rules and policies, including, but not limited to security of, access to or use of Support.com or End Customer premises or other properties. Consultant will protect Support.com and its End Customers’ proprietary or Confidential Information as
set forth in Section 3 below. Consultant shall not remove any property of Support.com or its End Customers, including but not limited to any Confidential Information, from Support.com or its End Customers’ premises without the prior
written consent of Support.com. 
 1.3 Project Management. [Deleted]. 

1.4 Right to Reject Consultant Employees. [Deleted.] 

1.5 Subcontractors and Third Parties. Consultant shall not use independent consultants, subcontractors or other persons other than Consultant to
perform the Services without the express written consent of Support.com. 

 2. TERM AND TERMINATION. 

2.1 Term. This Agreement shall commence on the Effective Date and shall continue until August 31, 2010 unless terminated earlier in
accordance with the provisions of this Section 2 or upon the mutual agreement of the parties (the “Term”). 
 2.2 Termination
for Convenience. [Deleted.] 
 2.3 Termination for Breach. If either party defaults in the performance of any material provision of
this Agreement, or of the Parties’ Separation Agreement, the non-defaulting party may terminate this Agreement upon seven (7) days’ written notice thereof in the event the default remains uncured or cannot be cured. Such termination
will result in immediate cessation of Consultant’s continuation of service under the Company’s stock plans and any further payments under Section 2(a) of the Separation Agreement will cease. 

Without limiting the foregoing, the Parties acknowledge and agree that if, for example, Consultant breaches the non-disparagement provisions of the
Separation Agreement, or breaches the non-solicitation provisions of the CIIA as attached to the Separation Agreement, then Support.com may terminate this Consulting Agreement for cause as provided herein if the breach remains uncured or cannot be
cured. 
 2.4 Return of Materials; Cooperation. Upon termination of this Agreement for any reason, Consultant shall promptly return to
Support.com (i) all Work Product (as defined in Section 3 below), software, records, materials, equipment, drawings and documents which are owned, leased or licensed by Support.com; and (ii) any data or documents of any nature
pertaining to or incorporating any Confidential Information of Support.com (as defined in Section 3 below), including any copies thereof, regardless of when obtained by or made available to Consultant. Additionally, Consultant shall prepare and
submit such documentation as may be necessary to evidence the results of the Services and the progress of Consultant in the performance of the Services. 

2.5 Non-Solicitation of Support.com Employees and Contractors. Contractor agrees that, during the term of this Agreement and for a period of
twelve (12) months thereafter, Consultant will not solicit or induce any employee or independent contractor of Support.com to terminate or breach any employment, contractual or other relationship with Support.com. 

2.6 Survival. The termination of this Agreement for any reason shall not terminate the obligations or liabilities of the parties under Sections 2,
3, 4 and 5, each of which shall survive any such termination. 
 3. PROPRIETARY INFORMATION; CONFIDENTIALITY; TRADING
RESTRICTIONS. 
 3.1 Confidentiality. Consultant agrees to keep confidential and not to disclose or make any unauthorized use of
any trade secrets, confidential information, knowledge, data or other information of Support.com relating to products, research and development activities, processes, 

 
software, titles, concepts, know-how, designs, formulas, test data, customer lists, business plans, marketing plans and strategies, and pricing strategies or other subject matter pertaining to
any business or research of Support.com, or any of Support.com’s clients, customers, consultants, licensees or affiliates, or which Consultant knows or has reason to know is considered confidential by Support.com (collectively referred to
herein as “Confidential Information”), which Consultant may have produced, obtained, learned or otherwise acquired during the course of rendering services to Support.com (including, but not limited to, the Services). Consultant’s duty
to maintain such Confidential Information in confidence hereunder shall survive the termination of this Agreement for a period of three (3) years, except to the extent that any such Confidential Information becomes generally known in the
industry through no direct or indirect fault of Consultant. Consultant agrees to use such Confidential Information solely in connection with the performance of Services and for no other purpose. 

3.2 Disclosure and Assignment of Inventions. All worldwide rights, title and interest in and to the programs, systems, data, concepts, ideas or
materials conceived, produced or reduced to practice by Consultant, alone or with others, resulting from or relating to the Services, and the improvements and inventions made thereon, including without limitation all copyrightable or patentable
materials (collectively the “Work Product”), and all intellectual property rights in and to the Work Product, shall belong exclusively to Support.com. Consultant hereby assigns and transfers in perpetuity to Support.com without further
compensation all of Consultant’s worldwide rights, title and interest in and to the Work Product, including, but not limited to, all patent rights, copyrights, mask work rights, trade secret rights and other proprietary rights therein.
Consultant agrees to promptly disclose all Work Product in writing to Support.com, to execute such patent, copyright and other documents of assignment, transfer or registration, and to provide such other assistance as Support.com may reasonably
request, at Support.com’s expense, in order to assist Support.com in obtaining, perfecting, evidencing or protecting its rights. In the event that Support.com is unable to obtain Consultant’s signature to any lawful and necessary document
required to apply for or prosecute any patent, copyright or other applications with respect to any Work Product (or renewals, extensions, continuations, divisions or improvements thereof), Consultant irrevocably designates and appoints Support.com
and its duly authorized officers and agents as Consultant’s agents and attorneys-in-fact to act for, and on Consultant’s behalf, to execute and file any such document with the same legal force and effect as if executed by Consultant.

 3.3 Maintenance and Return of Records. Consultant agrees to keep and maintain adequate and current written records of all Work Product
(in the form of notes, sketches, drawings and as may be specified by Support.com), which records shall be available to and remain the sole property of Support.com at all times. At the end of the project, the Consultant agrees to return all Work
Product, Confidential Information, notes, reports, lists and any other material related to the project back to Support.com. 
 3.4 Other
Obligations. Consultant acknowledges that Support.com from time to time may have agreements with customers and other third parties which impose obligations or restrictions on Support.com regarding inventions or creative works made during the
course of work thereunder or regarding the confidential nature of such work. Consultant agrees to be bound by all such obligations and restrictions, of which Consultant is informed, and to take all action necessary to discharge the obligations of
Support.com thereunder upon notice of same from Support.com. 

 3.5 Rights of Others. Consultant represents and warrants to Support.com that the Work Product or any
part thereof does not and will not infringe or misappropriate any proprietary right of any third party. Consultant represents that Consultant’s performance of this Agreement does not, and will not, breach any agreement to keep in confidence
proprietary information, knowledge or data acquired by Consultant in confidence or in trust prior to or during Consultant’s association with Support.com. Consultant will not disclose to Support.com, or induce Support.com to use, any
confidential or proprietary information or material belonging to any previous or current employer or others. Consultant agrees not to enter into any agreement, either written or oral, in conflict with the provisions of this Agreement. 

3.6 Competitive Activities. During the period in which Consultant is performing services for Support.com and for two (2) years thereafter,
Consultant shall not engage in any activity that is in any way competitive with the business or demonstrably anticipated business of Support.com (including, without limitation, rendering any services that are similar to the Services to any party to
whom Services are being rendered under this Agreement), and Consultant shall not assist any other person or entity in competing or preparing to compete with any business or demonstrably anticipated business of Support.com. 

3.7 Trading Restrictions. During the period in which Consultant is performing services for Support.com, Consultant agrees to comply with the
Support.com Insider Trading Policy, which is expressly incorporated herein by this reference. The Insider Trading Policy contains several restrictions on the trading of Support.com shares, including but not limited to, preventing Consultant from
trading in Support.com shares on material inside information and restricting the time during which Consultant may trade to certain trading windows throughout the calendar year. 

4. LIMITATION OF LIABILITY. SUPPORT.COM SHALL NOT BE LIABLE OR OBLIGATED WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT OR UNDER
CONTRACT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER LEGAL OR EQUITABLE THEORY FOR (I) ANY AMOUNTS IN EXCESS IN THE AGGREGATE OF THE FEES PAID BY SUPPORT.COM TO CONSULTANT HEREUNDER DURING THE TWELVE MONTH PERIOD PRIOR TO THE CAUSE OF ACTION, OR
(II) ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, FOR ANY LOST REVENUE, PROFITS OR DATA), OR (III) ANY MATTER BEYOND ITS REASONABLE CONTROL. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO CONSULTANT. 
 5. MISCELLANEOUS. 

5.1 Notices. Any notice, demand, request or other communications hereunder shall be in writing and shall be deemed sufficient when delivered
personally or sent by facsimile (with prompt confirmation of receipt) or upon deposit in the U.S. mail, as certified or registered first class mail, with postage prepaid, and addressed, if to Support.com, at its principal place of business set forth
above, Attention: Legal Department and if to Consultant, at Consultant’s principal place of business set forth above, unless another address shall have been designated in the manner provided in this Section 5.1. 

 5.2 Successors and Assigns. The rights and benefits of this Agreement shall inure to the benefit of,
and be enforceable by, Support.com’s successors and assigns. The rights and obligations of Consultant under this Agreement may only be assigned with the prior written consent of Support.com and will be binding upon Consultant’s heirs,
legal representatives and permitted assigns. 
 5.3 Further Actions. Both parties agree to execute any additional documents and take such
further action as may be reasonably necessary to carry out the purposes of this Agreement. 
 5.4 Injunctive Relief. In addition to any
of the other remedies available to Support.com, Consultant agrees that Support.com and/or Support.com’s shareholders shall be entitled to a decree of specific performance or an injunction restraining violations of Section 3 of this
Agreement. No remedy provided herein is intended to be exclusive of any other remedy, and each and every remedy shall be cumulative and shall be in addition to every other remedy given hereunder or now or hereafter existing at law or in equity.

 5.5 Governing Law. This Agreement shall be governed in all respects by the substantive laws of the State of California, United States
of America (excluding conflict of laws rules) as applied to agreements entered into and to be performed entirely within the State of California between California residents, without regard to the U.N. Convention on Contracts for the International
Sale of Goods. Any dispute regarding this Agreement shall be subject to the exclusive jurisdiction of the California state courts in and for Santa Clara County, California or, if there is federal jurisdiction, the United States District Court for
the Northern District of California, and the parties agree to submit to the personal and exclusive jurisdiction and venue of these courts. 

5.6 Attorneys Fees. In the event any legal action becomes necessary to enforce or interpret the terms of this Agreement, the substantially
prevailing party shall be entitled, in addition to its court costs, to such reasonable attorneys’ fees, expert witness and legal expenses as may be fixed by a court. 

5.7 Severability. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid, void or unenforceable, the
remaining provisions shall continue in full force and effect. 
 5.8 No Continuation of Consulting beyond Term. Nothing contained herein
shall confer upon Consultant any right to continue to render services to Support.com (including the Services) or to become employed by Support.com, and Support.com reserves all rights to terminate Consultant’s services (including the Services)
in accordance with the provisions of Section 2. 
 5.9 Expenses. Each party hereto shall pay such party’s own expenses incurred
(including, without limitation, the fees of counsel) on such party’s behalf in connection with negotiating this Agreement or any transactions contemplated by this Agreement. 

5.10 Entire Agreement. This Agreement and the Separation Agreement of even date herewith embody the entire agreement and understanding of the
parties hereto, and supersede all prior or contemporaneous written or oral communications or agreements between Support.com and Consultant, regarding the subject matter hereof. This Agreement may only be amended by written agreement between
Support.com and Consultant. By signing and delivering this Agreement and/or 

 
any Exhibit, Attachment, Amendment, or Addendum hereto, each party will be deemed to represent to the other that the signing party has not made any changes to such document from the draft(s)
originally provided to the other party by the signing party, or vice versa, unless the signing party has expressly called such changes to the other party’s attention in writing (e.g., by “redlining” the document or by a comment memo
or e-mail). 
 5.11 Waivers. The failure of either party to insist upon the performance of any of the terms, covenants, or conditions
of this Agreement or to exercise any right hereunder, shall not be construed as a waiver or relinquishment of the future performance of any rights, and the obligations of the party with respect to such future performance shall continue in full force
and effect. 
 5.12 Counterparts. This Agreement may be executed in one or more counterparts each of which shall be an original and all
of which together shall constitute one and the same instrument. 
 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
Effective Date. 
  

									
	Support.com, Inc.	 		 	Consultant: Richard Mandeberg
					
	By:	 	  
	 		 	Signed:	 	  

					
	Name:	 	  
	 		 	Date:	 	  

					
	Title:	 	  
	 		 		 	
					
	Date:	 	  
	 		 		 	

 EXHIBIT A TO CONSULTING AGREEMENT 

STATEMENT OF WORK #1 
 DESCRIPTION OF SERVICES

 Weekly reporting, consulting and other services with respect to the transition of business development responsibilities to
new management personnel in a professional and positive manner, including without limitation: 
  

	 	•	 	 Transition for existing accounts and account relationships 

 

	 	•	 	 Transition for prospective accounts and account relationships 

 

	 	•	 	 Transition for existing business development team personnel 

 

	 	•	 	 Orientation and support of new business development lead 

 

	 	•	 	 Maintenance of positive and professional interactions with all involved, including without limitation account relationships and all representatives of
the Company’s existing customers and prospective accounts 

  

	 	•	 	 Other reporting and consulting projects as reasonably requested by Support.com in relation to any of the foregoing areas 

SCHEDULE 
 Commencing on
the Effective Date and continuing weekly through the Term. 
 PROJECT MANAGER 

Support.com Project Manager. 
  

	•	 	 Joshua Pickus 

Consultant Project Manager 
  

	•	 	 Richard Mandeberg 

DESCRIPTION OF COMPENSATION ARRANGEMENTS 

Fees and Hours. 
 Fees are due as provided
in the Parties’ Separation Agreement. Work is estimated to involve at least 20% of FTE for Consultant based on past employment. 

Payment. As provided in the Parties’ Separation Agreement. All consideration provided in relation to the Parties’ Separation Agreement
is inclusive of Consultant’s services as provided in this Statement of Work #1. Consultant acknowledges and agrees that all payments made may be subject to customary withholding for taxes as may be applicable. 

Expense Reimbursement. Support.com shall reimburse Consultant for all reasonable expenses incurred under this Agreement at Support.com’s
request and with Support.com’s prior written approval. Reimbursable expenses shall be invoiced to Support.com on a monthly basis, together with all supporting documentation required by Support.com, and Support.com shall pay such invoices within
thirty (30) days of receipt of invoice. 

 IN WITNESS WHEREOF, the parties hereto have executed this SOW #1 to the Consulting Services Agreement
(“Agreement”) as of the date set forth below and acknowledge that this SOW #1 hereby incorporates and is otherwise governed by the terms set forth in the Agreement, to which this SOW #1 is attached. 

 

									
	Support.com, Inc.	 		 	Consultant: Richard Mandeberg
					
	By:	 	  
	 		 	Signed:	 	  

					
	Name:	 	  
	 		 	Date:	 	  

					
	Title:	 	  
	 		 		 	
					
	Date:	 	  
	 		 		 	

 Attachment 2 

CIIAEmployment Agreement - Dhiren R. Fonseca

 Exhibit 10.1 

Execution Copy 

EMPLOYMENT AGREEMENT 

THIS EMPLOYMENT AGREEMENT (“Agreement”) is entered into by and between Dhiren R. Fonseca (“Employee”) and Expedia,
Inc., a Washington corporation (the “Company”), and is effective as of the last date executed by all parties hereto (the “Effective Date”). 

WHEREAS, the Company desires to establish its right to the services of Employee, in the capacity described below, on the terms and
conditions hereinafter set forth, and Employee is willing to accept such employment on such terms and conditions. 
 NOW,
THEREFORE, in consideration of the mutual agreements hereinafter set forth, Employee and the Company have agreed and do hereby agree as follows: 

1A. EMPLOYMENT. The Company agrees to employ the Employee as Co-President, Partner Services Group. Employee shall also remain as an officer of the
Company’s parent corporation, Expedia, Inc. (Delaware). During Employee’s employment with the Company, Employee shall do and perform all services and acts necessary or advisable to fulfill the duties and responsibilities as are
commensurate and consistent with Employee’s position and shall render such services on the terms set forth herein. During Employee’s employment with the Company, Employee shall report directly to the Chief Executive Officer of the Company
(“Reporting Officer”). Employee shall have such powers and duties with respect to the Company as may reasonably be assigned to Employee by the Reporting Officer, to the extent consistent with Employee’s position and status. Employee
agrees to devote all of Employee’s working time, attention and efforts to the Company and to perform the duties of Employee’s position in accordance with the Company’s policies as in effect from time to time. Employee’s principal
place of employment shall be the Company’s offices located in Bellevue, Washington. 
 2A. TERM OF AGREEMENT. The term of this
Agreement shall commence on the Effective Date and shall continue for a period of two years. The period beginning on the date hereof and ending on the second anniversary hereof shall be referred to hereinafter as the “Term.” 

Notwithstanding anything to the contrary in this Section 2A, Employee’s employment hereunder may be terminated in accordance with the
provisions of Section 1 of the Standard Terms and Conditions attached hereto. 
 3A. COMPENSATION. 

(a) BASE SALARY. During the Term, the Company shall pay Employee an annual base salary of $375,000 (the “Base Salary”), payable in equal
biweekly installments or in accordance with the Company’s payroll practice as in effect from time to time. Effective as of January 1, 2010, the Base Salary shall be increased to not less than $400,000. For all purposes under this
Agreement, the term “Base Salary” shall refer to Base Salary as in effect from time to time. 

 (b) DISCRETIONARY BONUS. During the Term, Employee shall be eligible to receive discretionary annual
bonuses. For purposes of the foregoing, Employee’s annual target bonus shall be 75% of Employee’s Base Salary earned for that year (the “Target Bonus Percentage”). The bonus will be made at the same time that bonuses generally
are paid by the Company, currently scheduled to be no later than March 15 for the preceding calendar year. 
 (c) BENEFITS. From the
Effective Date through the date of termination of Employee’s employment with the Company for any reason, Employee shall be entitled to participate in any welfare, health and life insurance and pension benefit and incentive programs as may be
adopted from time to time by the Company on the same basis as that provided to similarly situated employees of the Company. Without limiting the generality of the foregoing, Employee shall be entitled to the following benefits: 

(i) Reimbursement for Business Expenses. During the Term, the Company shall reimburse Employee for all reasonable and necessary expenses incurred
by Employee in performing Employee’s duties for the Company, on the same basis as similarly situated employees and in accordance with the Company’s policies as in effect from time to time, but in no event shall reimbursement occur after
the end of the subsequent calendar year. 
 (ii) Vacation. During the Term, Employee shall be entitled to paid vacation, in accordance
with the plans, policies, programs and practices of the Company applicable to similarly situated employees of the Company generally. 
 (d)
RESIGNATION/TERMINATION OF CO-PRESIDENT. The parties acknowledge that initially there will be two Co-Presidents, Partner Services Group. If the Co-President who is not the Employee ceases to serve as Co-President for any reason, then
(i) the then-current Base Salary shall be increased by not less than 20% and (ii) the Target Bonus Percentage shall be increased to not less than 100%. 

4A. NOTICES. All notices and other communications under this Agreement shall be in writing and shall be given by first-class mail, certified or
registered with return receipt requested or hand delivery acknowledged in writing by the recipient personally, and shall be deemed to have been duly given three days after mailing or immediately upon duly acknowledged hand delivery to the respective
persons named below: 
  

			
	If to the Company:	  	333
108th Avenue NE
		  	Bellevue, WA 98004
		  	Attention: General Counsel
		
	If to Employee:	  	Dhiren R. Fonseca
		  	1207 McGilvra Blvd. E.
		  	Seattle, WA 98112

 Either party may change such
party’s address for notices by notice duly given pursuant hereto. 
 5A. GOVERNING LAW; JURISDICTION. This Agreement and the legal
relations thus created between the parties hereto shall be governed by and construed under and in accordance 
  

 2 

 
with the internal laws of the State of Washington without reference to the principles of conflicts of laws. Any and all disputes between the parties which may arise pursuant to this Agreement
will be heard and determined before an appropriate federal court in Washington, or, if not maintainable therein, then in an appropriate Washington state court. The parties acknowledge that such courts have jurisdiction to interpret and enforce the
provisions of this Agreement, and the parties consent to, and waive any and all objections that they may have as to, personal jurisdiction and/or venue in such courts. 

6A. COUNTERPARTS. This Agreement may be executed in several counterparts, each of which shall be deemed to be an original but all of which
together will constitute one and the same instrument. Employee expressly understands and acknowledges that the Standard Terms and Conditions attached hereto are incorporated herein by reference, deemed a part of this Agreement and are binding and
enforceable provisions of this Agreement. References to “this Agreement” or the use of the term “hereof” shall refer to this Agreement and the Standard Terms and Conditions attached hereto, taken as a whole. 

IN WITNESS WHEREOF, the Company has caused this Agreement to be executed and delivered by its duly authorized officer and Employee has
executed and delivered this Agreement as of the Effective Date. 
  

			
	EXPEDIA, INC.
	
	 /S/ Burke F. Norton

	By: Burke F. Norton
	Title: Executive Vice President, General Counsel
	
	Dated: March 16, 2009
	
	 /S/ Dhiren R. Fonseca

	Dhiren R. Fonseca
	
	Dated: March 16, 2009

  

 3 

 STANDARD TERMS AND CONDITIONS 

1. TERMINATION OF EMPLOYEE’S EMPLOYMENT. 

(a) DEATH. In the event Employee’s employment hereunder is terminated by reason of Employee’s death, the Company shall pay
Employee’s designated beneficiary or beneficiaries, within 30 days of Employee’s death in a lump sum in cash, (i) Employee’s Base Salary through the end of the month in which death occurs and (ii) any Accrued Obligations (as
defined in Section 1(g) below). 
 (b) DISABILITY. If, as a result of Employee’s incapacity due to physical or mental illness
("Disability"), Employee shall have been absent from the full-time performance of Employee’s duties with the Company for a period of four consecutive months and, within 30 days after written notice is provided to Employee by the Company (in
accordance with Section 4A of the attached Employment Agreement), Employee shall not have returned to the full-time performance of Employee’s duties, Employee’s employment under this Agreement may be terminated by the Company for
Disability. During any period prior to such termination during which Employee is absent from the full-time performance of Employee’s duties with the Company due to Disability, the Company shall continue to pay Employee’s Base Salary at the
rate in effect at the commencement of such period of Disability, offset by any amounts payable to Employee under any disability insurance plan or policy provided by the Company. Upon termination of Employee’s employment due to Disability, the
Company shall pay Employee within 30 days of such termination (i) Employee’s Base Salary through the end of the month in which termination occurs in a lump sum in cash, offset by any amounts payable to Employee under any disability
insurance plan or policy provided by the Company; and (ii) any Accrued Obligations (as defined in Section 1(g) below). 
 (c)
TERMINATION FOR CAUSE. The Company may terminate Employee’s employment under this Agreement with or without Cause at any time prior to the expiration of the Term. As used herein, "Cause" shall mean: (i) the plea of guilty or nolo
contendere to, or conviction for, the commission of a felony offense by Employee; provided, however, that after indictment, the Company may suspend Employee from the rendition of services, but without limiting or modifying in any other
way the Company’s obligations under this Agreement; (ii) a material breach by Employee of a fiduciary duty owed to the Company; (iii) a material breach by Employee of any of the covenants made by Employee in Section 2 hereof;
(iv) the willful or gross neglect by Employee of the material duties required by this Agreement; or (v) a violation by Employee of any Company policy pertaining to ethics, legal compliance, wrongdoing or conflicts of interest that, in the
case of the conduct described in clauses (iv) or (v) above, if curable, is not cured by Employee within 30 days after Employee is provided with written notice thereof. Upon (A) the termination of Employee’s employment by the
Company for Cause or (B) Employee’s resignation prior to the expiration of the Term, the Company shall have no further obligation hereunder, except for the payment of any Accrued Obligations (as defined in Section 1(g) below).

  

 4 

 (d) RESIGNATION BY EMPLOYEE FOR GOOD REASON. Upon Employee’s resignation for Good Reason at any
time prior to the expiration of the Term, then (i) the Company shall continue to pay Employee the Base Salary through the longer of (x) the end of the Term and (y) 18 months (such period, the “Salary Continuation Period” and
such payments, the “Cash Severance Payments”), in each case payable in equal biweekly installments in accordance with the Company’s payroll practice as in effect from time to time; (ii) the Company shall pay Employee within 30
days of the date of such termination in a lump sum in cash any Accrued Obligations (as defined in Section 1(g) below); (iii) the Company shall pay in cash to Employee for each month between the date of termination and the end of the Salary
Continuation Period an amount equal to the premiums charged by the Company to maintain COBRA benefits continuation coverage for Employee and Employee’s eligible dependents to the extent such coverage is then in place; and (iv) any
compensation awards of Employee based on, or in the form of, Company equity (e.g. restricted stock, restricted stock units, stock options or similar instruments) (“Equity Awards”) that are outstanding and unvested at the time of such
termination but which would, but for a termination of employment, have vested during the twelve months following such termination (such period, the “Equity Acceleration Period”) shall vest as of the date of such termination of employment;
provided that any outstanding award with a vesting schedule that would, but for a termination of employment, have resulted in a smaller percentage (or none) of the award being vested through the end of such Equity Acceleration Period than if
it vested annually pro rata over its vesting period shall, for purposes of this provision, be treated as though it vested annually pro rata over its vesting period (e.g., if 100 restricted stock units (“RSUs”) were granted 2.7 years prior
to the date of the termination and vested pro rata on each of the first five anniversaries of the grant date and 100 RSUs were granted 1.7 years prior to the date of termination and vested on the fifth anniversary of the grant date, then on the date
of termination 20 RSUs from the first award and 40 RSUs from the second award would vest); provided further that any amount that would vest under this provision but for the fact that outstanding performance conditions have not been
satisfied shall vest only if, and at such point as, such performance conditions are satisfied; and provided further that if any Equity Awards made subsequent to the Effective Date of this Agreement specifies a more favorable
post-termination vesting schedule for such equity, the terms of the award agreement for such Equity Award shall govern. 

“Good Reason” shall mean the occurrence of any of the following without Employee’s prior consent: (A) the
Company’s material breach of any material provision of this Agreement, (B) the material reduction in Employee’s duties, including any change in the reporting structure of the Employee, (C) the material reduction in
Employee’s Base Salary, (D) the relocation of Employee’s principal place of employment more than 50 miles outside the Seattle metropolitan area, or (E) the relocation of the principal place of employment of either (i) a
material portion of the Company’s employees primarily supporting the market management or business intelligence divisions of the Partner Services Group (“PSG”) as of the Effective Date or thereafter and located in the Seattle
metropolitan area immediately prior to such relocation more than 50 miles outside of the Seattle metropolitan area, or (ii) a material portion of the Company’s employees who are vice presidents or more senior and who are primarily engaged
in the management of the market management or business intelligence divisions of PSG as of the Effective Date or thereafter and located in the Seattle metropolitan area immediately prior to such relocation more than 50 miles

  

 5 

 
outside of the Seattle metropolitan area, unless, in each case, Employee has approved of such relocations; provided that in no event shall Employee’s resignation be for “Good
Reason” unless (x) an event or circumstance set forth in clauses (A) through (E) shall have occurred and Employee provides the Company with written notice thereof within 30 days , after the Employee has knowledge of the
occurrence or existence of such event or circumstance, which notice specifically identifies the event or circumstance that Employee believes constitutes Good Reason, (y) the Company fails to correct the circumstance or event so identified
within 30 days after receipt of such notice, and (z) the Employee resigns within 90 days in the case of an event or circumstance set forth in clauses (A) through (D), or 30 days in the case of an event or circumstance set forth in clause
(E), after the expiration of the period referred to in clause (y) above. The payment to Employee of the severance benefits described in Section 1(d), except for Section l(d)(ii), shall be subject to Employee’s execution and
non-revocation of a general release of the Company and its affiliates, within 30 days of the date of termination of Employee’s employment, in a form substantially similar to that attached as Exhibit A, subject to modifications by the Company to
comply with applicable law, the mitigation and offset provisions in Section 1(f), and Employee’s compliance with the restrictive covenants set forth in Section 2. Employee acknowledges and agrees that the Company’s payment of
severance benefits, except those described in Section 1(d)(ii), constitutes good and valuable consideration for such release. 
 (e)
TERMINATION BY THE COMPANY OTHER THAN FOR DEATH, DISABILITY OR CAUSE. Upon termination of Employee’s employment prior to the expiration of the Term by the Company for any reason other than Employee’s death or Disability or for
Cause, then (i) the Company shall continue to pay Employee the Base Salary through the end of the Salary Continuation Period over the course of such period, such Cash Severance Payments payable in equal biweekly installments in accordance with
the Company’s payroll practice as in effect from time to time; (ii) the Company shall pay Employee within 30 days of the date of such termination in a lump sum in cash any Accrued Obligations (as defined in Section 1(g) below);
(iii) the Company shall pay in cash to Employee for each month between the date of termination and the end of the Salary Continuation Period an amount equal to the premiums charged by the Company to maintain COBRA benefits continuation coverage
for Employee and Employee’s eligible dependents to the extent such coverage is then in place; and (iv) any Equity Awards that are outstanding and unvested at the time of such termination but which would, but for a termination of
employment, have vested during the Equity Acceleration Period shall vest as of the date of such termination of employment; provided that any outstanding award with a vesting schedule that would, but for a termination of employment, have
resulted in a smaller percentage (or none) of the award being vested through the end of such Equity Acceleration Period than if it vested annually pro rata over its vesting period shall, for purposes of this provision, be treated as though it vested
annually pro rata over its vesting period (e.g., if 100 RSUs were granted 2.7 years prior to the date of the termination and vested pro rata on each of the first five anniversaries of the grant date and 100 RSUs were granted 1.7 years prior to the
date of termination and vested on the fifth anniversary of the grant date, then on the date of termination 20 RSUs from the first award and 40 RSUs from the second award would vest); provided further that any amount that would vest
under this provision but for the fact that outstanding performance conditions have not been satisfied shall vest only if, and at such point as, such performance conditions are satisfied; and 

 

 6 

 
provided further that if any Equity Award made subsequent to the Effective Date of this Agreement specifies a more favorable post-termination vesting schedule, the terms of the
award agreement for such Equity Award shall govern. 
 Notwithstanding the preceding provisions of Section 1(d) or this
Section 1(e), in the event that Employee is a “specified employee” (within the meaning of Section 409A of the Internal Revenue Code of 1986, as amended, including any regulations and guidance issued thereunder (“Section
409A”)) on the date of termination of Employee's employment with the Company and the Cash Severance Payments to be paid within the first six months following such date (the “Initial Payment Period”) exceed the amount referenced in
Treas. Regs. Section 1.409A-l(b)(9)(iii)(A) (the “Limit”), then (1) any portion of the Cash Severance Payments that is a “short-term deferral” within the meaning of Treas. Regs. Section 1.409A-l(b)(4)(i) shall be
paid at the times set forth in Section 1(d), (2) any portion of the Cash Severance Payments (in addition to the amounts contemplated by the immediately preceding clause (1)) that is payable during the Initial Payment Period that does
not exceed the Limit shall be paid at the times set forth in Section 1(d) as applicable, (3) any portion of the Cash Severance Payments that exceeds the Limit and is not a “short-term deferral” (and would have been payable during
the Initial Payment Period but for the Limit) shall be paid, with Interest, on the first business day of the first calendar month that begins after the six-month anniversary of Employee's “separation from service” (within the meaning of
Section 409A of the Code) and (4) any portion of the Cash Severance Payments that is payable after the Initial Payment Period shall be paid at the times set for the in Section 1(d). For purposes of this Agreement, “Interest”
shall mean interest at the applicable federal rate provided for in Section 7872(f)(2)(A) of the Code, from the date on which payments would otherwise have been made but for any required delay through the date of payment. 

(f). The payment to Employee of the severance benefits described in Section 1(e), except for Section 1(e)(ii), shall be subject to Employee's
execution and non-revocation of a general release of the Company and its affiliates in a form substantially similar to that attached as Exhibit A, subject to modifications by the Company to comply with applicable law, the mitigation and offset
provisions in Section 1(f), and Employee's compliance with the restrictive covenants set forth in Section 2. Employee acknowledges and agrees that the Company's payment of severance benefits described in Section 1(e), except for
Section l(e)(ii), constitutes good and valuable consideration for such release. 
 (g) MITIGATION; OFFSET. In the event of termination of
Employee's employment prior to the end of the Term, Employee shall use his reasonable best efforts to seek other employment and to take other reasonable actions to mitigate the amounts payable under Section 1(d), except for
Section 1(d)(ii), and/or Section 1(e), except for Section l(e)(ii) hereof, if any. If Employee obtains other employment during the Salary Continuation Period, the amount of any payment or benefit provided to Employee under Sections 1(d)
and 1(e), except for Sections l(d)(ii) and 1(e)(ii) hereof, which has been paid to Employee shall be refunded to the Company by Employee in an amount equal to any compensation earned by Employee as a result of employment with or services provided to
another employer during the Salary Continuation Period. In addition, all future amounts payable by the Company under Sections 1(d) and 1(e) to Employee during the Salary Continuation Period, except for Sections 1(d)(ii) and l(e)(ii) hereof, shall be
offset by the amount earned by Employee from another employer. For purposes of this Section 1(f), 
  

 7 

 
Employee shall have an obligation to inform the Company regarding Employee’s employment and benefits status following termination and during the period encompassing the Term (including,
without limitation, the Salary Continuation Period). 
 (h) ACCRUED OBLIGATIONS. As used in this Agreement, “Accrued
Obligations” shall mean the sum of (i) any portion of Employee’s accrued but unpaid Base Salary through the date of death or termination of employment for any reason, as the case may be; and (ii) any compensation previously
earned by Employee (together with any interest or earnings thereon) that has not yet been paid and that is not otherwise paid at a later date pursuant to any deferred compensation arrangement of the Company to which Employee is a party, if any
(provided, that any election made by Employee pursuant to any deferred compensation arrangement that is subject to Section 409A of the Code regarding the schedule for payment of such deferred compensation shall prevail over this
Section 1(h) to the extent inconsistent herewith). 
 (i) SECTION 409A. This Agreement is intended to comply with Section 409A
of the Internal Revenue Code of 1986, as amended, including any regulations and guidance issued thereunder (“Section 409A”), to the extent Section 409A is applicable to this Agreement. Notwithstanding any other provision of this
Agreement to the contrary, this Agreement shall be interpreted, operated and administered by the Company in a manner consistent with such intention and to avoid the pre-distribution inclusion in income of amounts deferred under this Agreement and
the imposition of any additional tax or interest with respect thereto. Without limiting the generality of the foregoing, to the extent required in order to comply with Section 409A, amounts that would otherwise be payable under this Agreement
during the six-month period immediately following the date of termination of the Employee’s employment shall instead be paid on the first business day after the date that is six months following the Employee’s “separation from
service” within the meaning of Section 409A. 
 2. CONFIDENTIAL INFORMATION: DUTY OF LOYALTY; NON-SOLICITATION; AND PROPRIETARY
RIGHTS. 
 (a) CONFIDENTIALITY. Employee acknowledges that while employed by the Company Employee will occupy a
position of trust and confidence. The Company has provided and shall continue to provide Employee with Confidential Information. Employee shall hold in a fiduciary capacity for benefit of the Company and its subsidiaries and affiliates, and shall
not, except as may be required to perform Employee’s duties hereunder or as required by applicable law, without limitation in time, communicate, divulge, disseminate, disclose to others or otherwise use, whether directly or indirectly, any
Confidential Information. “Confidential Information” shall mean information about the Company or any of its subsidiaries or affiliates, and their respective businesses, employees, consultants, contractors, suppliers, clients and customers
that is not disclosed by the Company or any of its subsidiaries or affiliates for financial reporting purposes and that was learned by Employee in the course of employment by the Company or any of its subsidiaries or affiliates, including (without
limitation) any proprietary knowledge, trade secrets, data, formulae, processes, methods, research, secret data, costs, names of users or purchasers of their respective products or services, business methods,

  

 8 

 
operating procedures or programs or methods of promotion and sale, information relating to accounting or tax strategies and data, information and client and customer lists and all papers,
resumes, and records (including computer records) of the documents containing such Confidential Information. For purposes of this Section 2(a), information shall not cease to be Confidential Information merely because it is embraced by general
disclosures for financial reporting purposes or because individual features or combinations thereof are publicly available. Notwithstanding the foregoing provisions, if Employee is required to disclose any such confidential or proprietary
information pursuant to applicable law or a subpoena or court order, Employee shall promptly notify the Company in writing of any such requirement so that the Company may seek an appropriate protective order or other appropriate remedy or waive
compliance with the provisions hereof. Employee shall reasonably cooperate with the Company to obtain such a protective order or other remedy. If such order or other remedy is not obtained prior to the time Employee is required to make the
disclosure, or the Company waives compliance with the provisions hereof, Employee shall disclose only that portion of the confidential or proprietary information which he is advised by counsel that he is legally required to so disclose. Employee
acknowledges that such Confidential Information is specialized, unique in nature and of great value to the Company and its subsidiaries or affiliates, and that such information gives the Company and its subsidiaries or affiliates a competitive
advantage. Employee agrees to deliver or return to the Company, at the Company’s request at any time or upon termination or expiration of Employee’s employment, all documents, computer tapes and disks, plans, initiatives, strategies,
records, lists, data, drawings, prints, notes and written information (and all copies thereof) created by or on behalf of the Company or its subsidiaries or affiliates or prepared by Employee in the course of Employee’s employment by the
Company and its subsidiaries or affiliates. As used in this Agreement, “subsidiaries” and “affiliates” shall mean any company controlled by, controlling or under common control with the Company. 

(b) DUTY OF LOYALTY. In consideration of the Company’s promise to disclose, and disclosure of, its Confidential Information and other good
and valuable consideration provided hereunder, the receipt and sufficiency of which are hereby acknowledged by Employee, Employee hereby agrees and covenants that: Until the longer of (i) the last day of the Term and (ii) a period which
includes the last day of the month of the 18 month period following the Employee’s date of termination of employment for any reason, including the expiration of the Term (the “Restricted Period”), Employee shall not, directly or
indirectly, engage in, assist or become associated with a Competitive Activity. For purposes of this Section 2(b): (i) a “Competitive Activity” means, at the time of Employee’s termination, any business or other endeavor in
any jurisdiction of a kind being conducted by the Company or any of its subsidiaries or affiliates (or demonstrably anticipated by the Company or its subsidiaries or affiliates), including, without limitation, those that are engaged in the provision
of any lodging or travel related services (including, without limitation, corporate travel services), in any jurisdiction as of the Effective Date or at any time thereafter (such affiliates including, without limitation, Hotels.com, Hotwire, Inc.
and TripAdvisor); and (ii) Employee shall be considered to have become “associated with a Competitive Activity” if Employee becomes directly or indirectly involved as an owner, principal, employee, officer, director, independent
contractor, representative, stockholder, financial backer, agent, partner, advisor, lender, or in any other individual or representative capacity with any individual, partnership, corporation or other

  

 9 

 
organization that is engaged in a Competitive Activity. Notwithstanding the foregoing, Employee may make and retain investments during the Restricted Period, for investment purposes only, in less
than five percent (5%) of the outstanding capital stock of any publicly-traded corporation engaged in a Competitive Activity if stock of such corporation is either listed on a national stock exchange or on the NASDAQ National Market System if
Employee is not otherwise affiliated with such corporation. 
 (c) NON-SOLICITATION OF EMPLOYEES. Employee recognizes that he or she will
possess Confidential Information about other employees, officers, directors, agents, consultants and independent contractors of the Company and its subsidiaries or affiliates relating to their education, experience, skills, abilities, compensation
and benefits, and inter-personal relationships with suppliers to and customers of the Company and its subsidiaries or affiliates. Employee recognizes that the information he or she will possess about these employees, officers, directors, agents,
consultants and independent contractors is not generally known, is of substantial value to the Company and its subsidiaries or affiliates in developing their respective businesses and in securing and retaining customers, and will be acquired by
Employee because of Employee’s business position with the Company. Employee agrees (i) that, during the Restricted Period, Employee will not, directly or indirectly, hire or solicit or recruit the employment or services of (i.e., whether
as an employee, officer, director, agent, consultant or independent contractor), or encourage to change such person’s relationship with the Company or any of its subsidiaries or affiliates, any employee, officer, director, agent, consultant or
independent contractor of the Company or any of its subsidiaries or affiliates provided, however, that a general solicitation of the public for employment shall not constitute a solicitation hereunder so long as such general
solicitation is not designed to target, or does not have the effect of targeting, any employee, officer, director, agent, consultant or independent contractor of the Company or any of its subsidiaries or affiliates and (ii) that Employee will
not convey any Confidential Information or trade secrets about any employees, officers, directors, agents, consultants and independent contractors of the Company or any of its subsidiaries or affiliates to any other person except within the scope of
Employee’s duties hereunder. 
 (d) NON-SOLICITATION OF CUSTOMERS, SUPPLIERS, PARTNERS. During the Restricted Period, Employee shall
not, without the prior written consent of the Company, directly or indirectly, solicit, attempt to do business with, or do business with any customers of, suppliers (including providers of travel inventory) to, business partners of or business
affiliates of the Company or any of its subsidiaries or affiliates (collectively, “Trade Relationships”) on behalf of any entity engaged in a Competitive Activity, or encourage (regardless of who initiates the contact) any Trade
Relationship to use the services of any competitor of the Company or its subsidiaries or affiliates, or encourage any Trade Relationship to change its relationship with the Company or its subsidiaries or affiliates. 

(e) PROPRIETARY RIGHTS: ASSIGNMENT. All Employee Developments shall be made for hire by the Employee for the Company or any of its subsidiaries or
affiliates. “Employee Developments” means any idea, discovery, invention, design, method, technique, improvement, enhancement, development, computer program, machine, algorithm or other work or authorship that (i) relates to the
business or operations of the Company or any of its subsidiaries or affiliates, or (ii) results from or is suggested by any undertaking assigned to the Employee or work 

 

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performed by the Employee for or on behalf of the Company or any of its subsidiaries or affiliates, whether created alone or with others, during or after working hours. All Confidential
Information and all Employee Developments shall remain the sole property of the Company or any of its subsidiaries or affiliates. The Employee shall acquire no proprietary interest in any Confidential Information or Employee Developments developed
or acquired during the Term. To the extent the Employee may, by operation of law or otherwise, acquire any right, title or interest in or to any Confidential Information or Employee Development, the Employee hereby assigns to the Company all such
proprietary rights. The Employee shall, both during and after the Term, upon the Company’s request, promptly execute and deliver to the Company all such assignments, certificates and instruments, and shall promptly perform such other acts, as
the Company may from time to time in its discretion deem necessary or desirable to evidence, establish, maintain, perfect, enforce or defend the Company’s rights in Confidential Information and Employee Developments. 

(f) COMPLIANCE WITH POLICIES AND PROCEDURES. During the Term, Employee shall adhere to the policies and standards of professionalism set forth in
the Company’s Policies and Procedures as they may exist from time to time. 
 (g) REMEDIES FOR BREACH. Employee expressly agrees and
understands that Employee will notify the Company in writing of any alleged breach of this Agreement by the Company, and the Company will have 30 days from receipt of Employee’s notice to cure any such breach. 

Employee expressly agrees and understands that the remedy at law for any breach by Employee of this Section 2 will be inadequate and
that damages flowing from such breach are not usually susceptible to being measured in monetary terms. Accordingly, it is acknowledged that upon Employee’s violation of any provision of this Section 2 the Company shall be entitled to
obtain from any court of competent jurisdiction immediate injunctive relief and obtain a temporary order restraining any threatened or further breach as well as an equitable accounting of all profits or benefits arising out of such violation.
Nothing in this Section 2 shall be deemed to limit the Company’s remedies at law or in equity for any breach by Employee of any of the provisions of this Section 2, which may be pursued by or available to the Company. 

(h) SURVIVAL OF PROVISIONS. The obligations contained in this Section 2 shall, to the extent provided in this Section 2, survive the
termination or expiration of the Term and/or Employee’s employment with the Company and, as applicable, shall be fully enforceable thereafter in accordance with the terms of this Agreement. If it is determined by a court of competent
jurisdiction in any state that any restriction in this Section 2 is excessive in duration or scope or is unreasonable or unenforceable under the laws of that state, it is the intention of the parties that such restriction may be modified or
amended by the court to render it enforceable to the maximum extent permitted by the law of that state. 
 3. TERMINATION OF PRIOR
AGREEMENTS. This Agreement constitutes the entire agreement between the parties and terminates and supersedes any and all prior agreements and understandings (whether written or oral) between the parties with respect to the subject matter of
this Agreement. Employee acknowledges and agrees that neither the Company nor anyone acting on its behalf has made, and is not making, and in executing this Agreement, the Employee has 

 

 11 

 
not relied upon, any representations, promises or inducements except to the extent the same is expressly set forth in this Agreement. Employee hereby represents and warrants that by entering into
this Agreement, Employee will not rescind or otherwise breach an employment agreement with Employee’s current employer prior to the natural expiration date of such agreement. 

4. ASSIGNMENT; SUCCESSORS. This Agreement is personal in its nature and none of the parties hereto shall, without the consent of the others,
assign or transfer this Agreement or any rights or obligations hereunder, provided that, in the event of a transfer of Employee to any entity affiliated with the Company and/or the merger, consolidation, transfer, or sale of all or substantially all
of the assets of the Company with or to any other individual or entity, this Agreement shall, subject to the provisions hereof, be binding upon and inure to the benefit of such successor and such successor shall discharge and perform all the
promises, covenants, duties, and obligations of the Company hereunder, and all references herein to the “Company” shall refer to such successor. 

5. WITHHOLDING. The Company shall make such deductions and withhold such amounts from each payment and benefit made or provided to Employee
hereunder, as may be required from time to time by applicable law, governmental regulation or order. 
 6. HEADING REFERENCES. Section
headings in this Agreement are included herein for convenience of reference only and shall not constitute a part of this Agreement for any other purpose. References to “this Agreement” or the use of the term “hereof” shall refer
to these Standard Terms and Conditions and the Employment Agreement attached hereto, taken as a whole. 
 7. WAIVER: MODIFICATION.
Failure to insist upon strict compliance with any of the terms, covenants, or conditions hereof shall not be deemed a waiver of such term, covenant, or condition, nor shall any waiver or relinquishment of, or failure to insist upon strict compliance
with, any right or power hereunder at any one or more times be deemed a waiver or relinquishment of such right or power at any other time or times. This Agreement shall not be modified in any respect, or extended beyond expiration of the Term
(regardless of continued employment), except by a writing executed by each party hereto. Notwithstanding anything to the contrary herein, neither the assignment of Employee to a different Reporting Officer due to a reorganization or an internal
restructuring of the Company or its affiliated companies nor a change in the title of the Reporting Officer shall constitute a modification or a breach of this Agreement. 

8. SEVERABILITY. In the event that a court of competent jurisdiction determines that any portion of this Agreement is in violation of any law or
public policy, only the portions of this Agreement that violate such law or public policy shall be stricken. All portions of this Agreement that do not violate any statute or public policy shall continue in full force and effect. Further, any court
order striking any portion of this Agreement shall modify the stricken terms as narrowly as possible to give as much effect as possible to the intentions of the parties under this Agreement. 

 

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 9. INDEMNIFICATION. The Company shall indemnify and hold Employee harmless for acts and omissions in
Employee’s capacity as an officer, director or employee of the Company to the maximum extent permitted under applicable law; provided, however, that neither the Company, nor any of its subsidiaries or affiliates shall indemnify
Employee for any losses incurred by Employee as a result of acts described in Section 1(c) of this Agreement. 
 ACKNOWLEDGED AND AGREED AS
OF THE EFFECTIVE DATE: 
  

			
	EXPEDIA, INC.
	
	 /S/ Burke F. Norton

	By: Burke F. Norton
	Title: Executive Vice President, General Counsel
	Dated: March 16, 2009
	
	 /S/ Dhiren R. Fonseca

	Dhiren R. Fonseca
	
	Dated: March 16, 2009

  

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