Document:

Exhibit  10.35

Addendum

To

Employment
Agreement

This
Addendum is effective June 1, 2006 (“Addendum”) and modifies the Employment
Agreement, as amended (“Agreement”) entered into effective May 4, 2004 between
Intentia International AB, a Swedish company (now known as Lawson Software
International AB) (“Company”) and Bertrand Sciard (“Employee”).  Capitalized terms not otherwise defined in
this Addendum have the same respective meaning as defined in the
Agreement.  The sections of the Agreement
that are not expressly modified by this Addendum shall remain in effect
pursuant to their terms.

The Lawson Software, Inc. Executive Change in Control Severance Pay
Plan for Tier 1 Executives (first adopted on January 17, 2005) will apply to
Employee on and after June 1, 2006 (the “Tier 1 CIC Plan”).  As stated in the Tier 1 CIC Plan, any
severance payments under the Tier 1 CIC Plan will be reduced by the amount of
any severance payments under this Agreement.

This Addendum may be signed
in counterpart and by fax, and is effective June 1, 2006.

	
  Lawson Software, Inc.

  	
   

  	
  Lawson Software International AB

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  	
   

  
	
  By

  	
  /s/ David R Hubers

  	
   

  	
  By

  	
   

  	
   

  	
   

  
	
   

  	
  David R. Hubers,

  	
  Title

  	
   

  	
   

  	
   

  
	
   

  	
  Compensation Committee Chair

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
   

  	
  /s/ Bertrand Sciard

  	
   

  	
   

  	
   

  
	
   

  	
  Bertrand SciardExhibit
10.36

Dated May 5, 2005

INTENTIA
INTERNATIONAL AB (PUBL)

and

SYMPHONY
SERVICE CORPORATION

MASTER
OFFSHORING AGREEMENT

***           Represents text which has been
redacted and filed separately with the Securities and Exchange Commission

pursuant to a confidential treatment report pursuant to Rule 24b-2 of
Securities Exchange Act of 1934, as amended.

This
Master Offshoring Agreement has
been made on May 5, 2005 between:

(1)         Intentia International AB (publ), a company incorporated under the laws
of Sweden, whose registered office is at Vendevägen 89, 182 15  Danderyd, Sweden; and

(2)         Symphony Service Corporation, a company incorporated under the laws of
US, whose headquarter office is at 4015 Miranda Avenue, Palo Alto, CA 94304.

(3)         Each of Intentia and the Supplier is individually referred to as a
“party” or collectively as the “parties”.

Whereas:

(A)        Intentia has developed and markets a business system under the trademark
Movex;

(B)         Intentia, in order to secure a cost efficient development of the
business system, desires to outsource certain parts of its development and
support operations;

(C)         The Supplier is able to provide cost efficient high quality software
development and support services and is willing to provide such services based
on Intentia’s request in consideration referred to herein;

Now therefore, the parties have agreed as follows:

1.     DEFINITIONS

1.1          “Additional Services” means other services than Development
Services and Support Services that the Supplier provides to Intentia during the
Term and in accordance with this Agreement.

1.2          “Affiliate” means entity which is part of the same group as
Intentia or Supplier according to the definition of group (Sw: koncernbolag) in
the Swedish Companies Act, also including foreign entities. With respect to
Supplier, the term Affiliate includes, without limitation, Supplier’s
subsidiaries located in Bangalore, Pune and Mumbai, India.

1.3          “Effective Date” means the date on which Transition shall be
completed and the Services shall be available to Intentia which shall be July
1, 2005 unless otherwise agreed upon by the parties.

1.4          “Agreement” means this Master Offshoring Agreement document
including the Exhibits listed in Section 2.1.

1.5          “Agreement Date” means the date on which the Agreement has
been signed as set forth above.

1.6          “Confidential Information” has the meaning set forth in
section 25.

1.7          “Deliverable” means any software, source code and other
materials created by the Supplier, its Affiliates or Subcontractors for
Intentia as part of the Services.

1.8          “Development Services Agreement” means the agreement entered
into between the parties and which sets forth the specific terms and conditions
for the Development Services attached hereto as Exhibit H and incorporated
herein by reference.

1.9          “Development Services” means the software product development
services set forth in Exhibit H.

1.10        “GOC” means the global operation centers in Mumbai and
Bangalore that shall be set up by the Supplier and from which the Services will
be provided.

1.11        “Initial Term” means the period commencing on the Agreement
Date and ending five years thereafter.

 

1.12        “Intellectual Property” means patent rights
(including patent applications and disclosures), copyrights, trade secrets,
know-how and any other intellectual property rights recognized in any country
or jurisdiction in the world.

1.13        “Intentia” means Intentia International AB (publ).

1.14        “Intentia Products” means all software and hardware products
that Intentia either owns or licenses from Third Parties, along with any and
all user documentation, technical information and any module, specification,
system, instruction, program or proprietary materials, which Intentia either
delivers to Supplier or provides Supplier with access to.

1.15        “Related Intellectual Property” means any Intellectual
Property owned or licensed by the Supplier or a Third Party.

1.16        “Renewal Term” means any Agreement period(s) subsequent to
the Initial Term.

1.17        “Resource(s)” means all of the Supplier personnel performing
Services for Intentia under this Agreement. “Resources” may include employees
or consultants of Supplier or Supplier Affiliates or any other subcontractor of
Supplier.

1.18        “Services” means the Development Services and Support
Services.

1.19        “Service Recipient” shall have the meaning set forth in the
Support Services Agreement.

1.20        “SOW” means the statement of work that will be submitted for
the Services.

1.21        “Staffing Category(ies)” means the different categories of
Resources to perform the Services as listed in Exhibit A.

1.22        “Staffing Rate Categories” mean the different rates for the
Staffing Categories.

1.23        “Supplier” means Symphony Service Corporation.

1.24        “Support Services” means the support services set forth in
Exhibit I.

1.25        “Support Services Agreement” means the agreement entered into
between the parties and which sets forth the specific terms and conditions for
the Support Services attached hereto as Exhibit I and incorporated herein by
reference.

1.26        “Technical environment” is defined as inclusive of local
servers, local power supply sufficient to operate all GOC equipment, local area
network, wide area network, internet connection, dedicated communication lines,
clients (desktop PCs, laptops, etc), IP Network, telephone connectivity for the
Intentia GOC.

1.27        “Term” means the entire period this Agreement is in force
(i.e. including Initial Term and Renewal Term(s)).

1.28        “Third Party(ies)” means any individual or entity that is not
party to this Agreement.

1.29        “Transfer Assistance Period” means a period before and after
expiration of the Agreement during which the Supplier shall assist Intentia in
accordance with Section 31.

1.30        “Transition” means the project for transferring the relevant
operations from Intentia to Supplier including the setting up of a GOC, as set
forth in Exhibit B.

2.     EXHIBITS
AND PRIORITY

2.1          This
Agreement consists of the following documents:

(a)     Master
Offshoring Agreement (this document)

(b)     Exhibit
A1: Development Pricing and Staffing Rates Categories

(c)     Exhibit
A2: Support Services Pricing and Staffing Rates Categories

 2
 

 

(d)     Exhibit
B: Transition - Contains an overall plan for the transition to be performed.

(e)     Exhibit
C: Facilities — Contains an overview of the facilities where the performance of
the Agreement will take place.

(f)      Exhibit
D: Security - Security Handbook.

(g)     Exhibit
E: Disaster Recovery

(h)     Exhibit
F: Intentia’s Internal Travel Guidelines.

(i)      Exhibit
G1: Service Level Agreement — Metrics and Reporting

(j)      Exhibit
G2: Service Level Agreement — Technical Environment

(k)     Exhibit
H: Development Services Agreement (including Exhibits).

(l)      Exhibit
I: Support Services Agreement (including Exhibits).

(m)    Exhibit
K: Indian Holidays

(n)     Exhibit
L: Supplier’s standard non-disclosure agreement.

2.2          If
there is a conflict among the terms in the various documents within this
Agreement:

(i)      to
the extent the conflicting provisions can reasonably be interpreted so that
such provisions are consistent with each other, such consistent interpretation
will prevail; and

(ii)     to
the extent such consistent interpretation is not possible, the provisions of
the Master Offshoring Agreement document shall prevail over the Exhibits unless
otherwise explicitly agreed.

(iii)    Unless
otherwise has been explicitly agreed upon by the parties, the documents listed
in Section 2.2 above shall have priority in the following order:

(A)     Master
Offshoring Agreement (this document)

(B)      Exhibit
A1: Development Services Pricing and Staffing Rates Categories

(C)      Exhibit
A2: Support Services Pricing and Staffing Rates Categories

(D)     Exhibit
L: Supplier’s standard non-disclosure agreement.

(E)      Exhibit
H: Development Services Agreement (including Exhibits H1, H2 and H3 thereto).

(F)      Exhibit
I: Support Services Agreement (including Exhibit I1 thereto).

(G)      Exhibit
G1: Service Level Agreement — Metrics and Reporting

(H)     Exhibit
G2: Service Level Agreement — Technical Environment

(I)       Exhibit
B: Transition - Contains an overall plan for the transition to be performed.

(J)       Exhibit
C: Facilities — Contains an overview of the facilities where the performance of
the Agreement will take place.

(K)     Exhibit
D: Security - Security Handbook.

(L)      Exhibit
E: Disaster Recovery

(M)    Exhibit
F: Intentia’s Internal Travel Guidelines.

 3
 

 

(N)     Exhibit
K: Indian Holidays

3.     AGREEMENT
SCOPE AND STRUCTURE

3.1          This
Agreement describes a GOC specifically assigned to undertake the Services for
Intentia in India, to be staffed and operated by Supplier and/or its
Affiliates, at the Supplier’s or its Affiliate’s facilities, pursuant to
direction and instructions from Intentia. Intentia and Supplier will jointly
determine on a project-by-project basis, the activities that Supplier will
carry out on behalf of Intentia in accordance with this Agreement.

3.2          This
Agreement sets forth the terms and conditions for the Supplier’s provision of
the Services. The details of the provision of the Services are included in
Exhibits H and I (Development Services Agreement, Support Services Agreement
and the SOW, which shall be agreed upon between the parties for each specified
project.

4.     GENERAL
OBLIGATIONS AND RESPONSIBILITIES OF SUPPLIER

4.1          During
the Transition, the Supplier must undertake the measures and meet the
milestones, if any, set forth in Exhibit B (Transition), of which the most
critical is the setting-up of the GOC. The GOC will be named the Intentia
Global Operations Center, India provided, however, that Intentia shall have
approval rights with respect to all signage and other visual identification
within the GOC.

4.2          As
of the Effective Date and during the Term the Supplier shall, through the GOC
and upon Intentia’s request, provide Intentia with the Services in accordance
with the terms and conditions set forth in this Agreement.

4.3          During
the Transfer Assistance Period, the Supplier shall actively co-operate in the
transfer of operations to Intentia or another entity in accordance with the
terms and conditions set forth in Section 31 (“Winding Up and Transfer
Assistance”) of this Agreement.

4.4          The
Supplier acknowledges that the proper provision of the Services is critical for
Intentia and undertakes to perform its obligations with personnel who are suitable,
qualified and skilled for the purpose and in a workmanlike manner. Where not
provided otherwise in this Agreement the Services shall be performed pursuant
to generally accepted methods and standards in the relevant industry and
geographic location where the Services are performed. The supplier shall
maintain an active program for continues improvement of quality assurance and
strive for the highest quality assurance ratings to the extent commonly
available in the relevant industry and geographic location where the Services
are performed.

4.5          The
Supplier must comply with applicable local laws, regulations and orders which
from time to time are applicable to the provision of the Services.

4.6          The
Supplier shall be responsible for the security of the GOC and shall maintain
security measures to protect the Deliverables, Intentia Products and
Confidential Information from unauthorized access or theft. The Supplier will
promptly report any breaches in its security resulting in unauthorized access
to or theft of Intentia Products or Intentia Confidential Information
(including attempted unauthorized access to or theft thereof) to Intentia.

4.7          The
Supplier shall comply with and provide the disaster recovery organisation set
forth in Exhibit E (Disaster Recovery).

5.     GENERAL
OBLIGATIONS AND RESPONSIBILITIES OF INTENTIA

5.1          During
the Transition Intentia shall undertake the measures set forth in Exhibit B
(Transition) and shall timely and fully provide the Supplier with other
reasonably requested assistance as requested in writing and in due time by the
Supplier, to enable the Supplier to complete the Transition.

5.2          Intentia
shall appoint and make available for all ongoing projects a project manager who
will:

(i)      be
the main point of contact between Intentia and Supplier;

 4
 

 

(ii)     have
authority to make binding decisions for Intentia; and

(iii)    provide
Supplier with access to relevant Intentia personnel who can provide information
needed by Supplier in connection with its performance of the Agreement.

5.3          Intentia
shall provide all reasonable and timely assistance, information and cooperation
to Supplier to enable it to properly provide the Services.

6.     TRANSITION

6.1          Transition
shall be conducted in accordance with Exhibit B (Transition) and shall be
considered completed when the measures set forth in Exhibit B (Transition) have
been met.

6.2          The
Transition Completion Date occurs on the date when Transition is completed.

6.3          In
the event that the Transition Completion Date is late for more than *** weeks
and such delay is not caused by Intentia or any circumstances for which
Intentia is responsible, Intentia has the right to terminate the Agreement in
accordance with Section 10.1, i.e. neither party shall have any liability to
the other party as a result of such termination.

6.4          The
Supplier acknowledges that it is critical for Intentia to be able to receive
the Services as of the Effective Date. The Supplier shall promptly inform
Intentia of any anticipated delay and the duration thereof.

7.     DOCUMENTATION
RELATING TO THE PARTIES’ COOPERATION

7.1          The
Supplier shall develop and maintain processes and routines for the provision of
the Services. For this purpose, the Supplier will, at the latest by the
Effective Date, develop and present a procedures manual and see to that other
adequate documentation is at hand.

8.     RESOURCE
PLAN

8.1          Intentia
anticipates that the Supplier or any of its approved Affiliates will perform
the Services. Notwithstanding this, Intentia reserves the right, at any time at
its sole discretion, to in source or to contract with other contractors to
perform any part of the Services, provided however that under no circumstances
shall Intentia during the Term of this Agreement pay Supplier for less than the
Minimum Staffing Levels referred to in Exhibit A. In the event that Intentia in
sources or contracts other contractors, the Supplier shall cooperate with such
other contractors and Intentia.

8.2          Intentia
agrees that it will use reasonable efforts to utilize the planned staffing
levels to perform the Services, for each month of the Term. The planned
staffing levels for the Initial Term are outlined in Exhibits A1 and A2 hereto
(Development and Support Pricing and Staffing Categories). The parties will
meet at the end of the calendar quarter immediately prior to the end of the
Initial Term and each Renewal Term, as applicable, to discuss and agree to the
planned staffing levels for the following Renewal Term. The parties may
mutually agree in writing to amend the planned staffing levels for any calendar
month, provided such change is agreed to no less than one (1) month prior to
the applicable calendar month to which the change will apply.

8.3          Intentia
agrees to, and agrees to pay for (at the appropriate monthly rates set forth in
Exhibits A1 and A2) (Development and Support Pricing and Staffing Rates
Categories), those minimum staffing levels for Resources for each identified
period set forth in Exhibit A1 and A2 (Development and Support Pricing and
Staffing Rates Categories). The Supplier shall provide the Resources to meet
Intentia’s requirements set forth in the applicable SOW, but in no event shall
Supplier provide fewer Resources than are listed in the minimum staffing levels
set forth in  Exhibit A1 and A2 (Pricing and
Staffing Rates Categories).

8.4          Supplier
will staff and maintain a bench of trained Development Resources, all of which
shall be Staffing Category 0 (as outlined in Exhibit A1 (Development Pricing
and Staffing Rates

 

***         Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 5
 

 

Categories)), and shall
be equal to *** percent (***%) of the minimum staffing level as outlined in
Exhibit A (Pricing and Staffing Rates Categories), ***. Such reserve Resources
shall not be considered Resources for the purposes of this Agreement, unless,
until such reserve Resource commences, and only during such time that such
reserve Resource performs, full-time work on the Intentia engagement.

 

8.5          Supplier
currently plans to, but has no obligation to, staff and maintain a bench of
trained Development Resources, which may approximately mimic the actual mix of
Resources across all of the blended Staffing Rate Categories (C0 through C3)
(as outlined in Exhibit A1 (Development Pricing and Staffing Rates Categories))
and which is currently planned to be equal to *** percent (***%) of the planned
staffing levels as outlined in Exhibit A1 (Development Pricing and Staffing
Rates Categories), ***.  Notwithstanding
this, any staffing of bench Resources in addition to the Category 0 level as
per Section 8.4 above will be at Supplier’s sole option.

8.6          The
actual number of Resources performing Development Services as per Exhibit A1
(Development Pricing and Staffing Categories) (no such restriction will be
placed upon a reduction of Support Resources) may be increased by any amount
mutually agreed upon in writing by the parties but may be decreased by no more
than *** (***%) from one calendar quarter to the next, unless Supplier agrees
to a greater decrease in writing. 
Intentia may affect such decrease of *** percent (***%) or less by
giving written notice to Supplier of the proposed change no less than *** (***)
months prior to the applicable calendar quarter to which the decrease will
apply. In the event that there is a written termination notification by
Intentia due to Supplier’s material breach of this Agreement, then Intentia may
immediately decrease the actual staffing level to a desired level (up to 0) by
giving written notice to Supplier of the proposed change.  In the event that there is i) a written
termination notification by Intentia due to Supplier’s material breach of this
Agreement pursuant to Section 27.1, or (ii) a written notification by Supplier
to terminate this Agreement for any reason, Intentia will not be bound by this
limitation, and may decrease the Actual Staffing Level upon prior written
notice to Supplier, but will do so in an orderly and reasonable manner, and in
observance of a general guideline of approximately *** to *** percent (***%)
per calendar month.

8.7          Part
Month. In the event a Resource commences or permanently ceases providing
Services for Intentia part way through a calendar month, then such Resource
will be billed at, and Intentia agrees to pay, a prorated monthly rate for that
calendar month based on the number of days the Resource actually performed Services
for Intentia in that calendar month.

9.     STAFFING
CATEGORIES

9.1          All
Development Resources will be categorized by Supplier in adherence and
accordance with the Staffing Categories in Exhibit A1 (Development Pricing and
Staffing Categories). In the event Supplier desires to place a Resource in a
Staffing Category and such Resource does not have the defined experience as
outlined in Exhibit A1 (Development Pricing and Staffing Categories), the
parties will mutually agree on the categorization of such Resource.

9.2          As
various Resources gain experience over time, such experience shall cause them
to progress from one Staffing Category to another. Supplier shall provide
Intentia with at least two (2) month prior notice before progressing a Resource
to a higher Staffing Category, and Intentia shall be billed and shall pay for
such Resource at the higher Staffing Category rate as of the effective date of
such progression.

9.3          There
are no Staffing Categories for Support Services. However, each Resource that is
assigned to the Customer Support GOC shall have at least 9-12 months of
relevant Movex or other Intentia software product experience or training.

10.  QUANTITATIVE
OBJECTIVES

10.1        ***

 

***         Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 6
 

 

10.2        ***

10.3        ***

11.  USE
OF SUBCONTRACTORS

11.1        The
Supplier and/or its Affiliates may use approved Resources from approved
subcontractors to carry out parts of the Services, subject to the prior written
consent thereof by Intentia. The following of Supplier’s Affiliates are hereby
pre-approved subcontractors and do not require any specific consent: Symphony
Affiliates located in Bangalore, Pune and Mumbai.

11.2        In
considering contracting subcontractors, the Supplier shall resort to the most
cost efficient solutions in dividing tasks between the Supplier and subcontractors

11.3        When
using subcontractors, the Supplier shall be entirely responsible for the acts
and omissions of such subcontractors, to the same extent as if the Supplier had
itself carried out the relevant Services. The Supplier shall take appropriate
action to ensure that subcontractors enable the Supplier to fully carry out its
obligations according to the Agreement.

12.  MANAGEMENT

12.1        The
parties will each appoint one Focal Point (Focal Point Intentia = Intentia
Project Executive  Director, Focal Point Supplier  = Supplier Project Executive ) who will
communicate directly with each other. The Focal Points will be familiar with
the Agreement and will be responsible for the ongoing management of the
Agreement, including any charges and billing activities related thereto. The
time spent for this activity is not billable to either party.

12.2        Operational
Level — The parties will establish a GOC management group (“GOC Management
Group”) which shall conduct a weekly GOC operations meeting. Members of this
group may include, but are not limited to, the following:

(i)    Intentia:
Required: Intentia Project Executive Optional: Intentia domain leads;

(ii)   Supplier:
Required:  GOC manager Optional:
GOC team leads.

The agenda topics for the
weekly GOC operations meeting will include, but not be limited to: monitor
results and initiation of improvement actions, resolve project level
escalations, prioritize operational and process improvement activities, update
resource plan, and monitor Initial Objectives.

12.2.1     GOC Operations Meeting - For the first twelve
(12) months of the Agreement, the GOC Management Group will meet, either in
person or via conference call, on a weekly basis, subject to the parties’
mutual agreement regarding actual scheduling. Following completion of the first
twelve (12) months of the Agreement, the GOC operations management team will
meet, either in person or via conference call, every two weeks, subject to the
parties’ mutual agreement regarding actual scheduling. The Supplier will
participate in these meetings jointly with IBM.

12.3        Cluster
Level — The Supplier shall have the option of 
participating in Intentia’s existing cluster meetings and shall be
provided with meeting details in writing within a reasonable amount of

***         Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 7
 

 

time in advance of each such meeting. 
Participants of this meeting may include, but are not limited to, the
following:

(i)      Intentia:
Intentia Project Executive, operations coordination manager, QA process
manager.  Optional:  relevant development and QA managers;

(ii)     Supplier::  GOC manager Optional: development
manager, QA manager, team leads.

The agenda topics for the
cluster meetings may include:   project
status, project issues and concerns, prioritization of projects and resource
assignments, staffing profile and action plans, 
tasks planned and accomplished, 
technical problems.

12.4        Tactical
Level — The Supplier may participate in Intentia’s existing development
operations management meetings (at Intentia Research & Development AB
“IRD”), as needed upon reasonable prior written notice by Intentia.
Participants of this meetings are defined as the “Operations Management
Committee” and may include, but are not limited to, the following:

(i)    Intentia:
President of IRD, Intentia Project Executive, operations coordination manager,
QA process manager Optional: relevant development and QA managers;

(ii)   Supplier:
GOC manager, Client Delivery Executive Optional: development manager, QA
manager, team leads.

The agenda topics for the
GOC operations management meetings may include: 
GOC objectives, GOC milestones and deliverables, if any, Resource
utilization and Resource estimation plan, prioritization of projects, summary
project status, project issues, maintenance status, Intentia feedback, risk
management, and escalated disputes from the Operational level and the Cluster
group. Compulsory update of the Approved Resource Budget (Exhibit H3)
Additionally, any disputes escalated from the cluster group may be addressed in
Intentia’s existing IRD operations management meeting.

12.4.1     Tactical Meeting — The existing Intentia
operations meetings and cluster meetings are held every four (4) weeks (i.e. 13
times per year). The Supplier will participate in these meetings jointly with
Intentia, as reasonably requested by Intentia IRD management

12.5        The
parties will form a Steering Committee to focus on GOC strategy and overall
relationship management and governance (the “Steering Committee”). Members of
this Steering Committee may include, but are not limited to, the following:

(v)   Intentia:
President of IRD, EVP, Intentia Project Executive, operations coordination
manager, QA process manager. Optional: CEO;

(vi)  Supplier:  President of Supplier, the GOC Manager and
Client Support Director

The agenda topics for the
Steering Committee meetings will include: 
Relationship review, Metrics review, client satisfaction survey review,
strategy review, goal setting, forum for executive exchange, strategic
technology and business directions, aggregate resource planning.  Additionally, the committee will discuss the
size of the delivery team for the next quarter, including increase and decrease
in number of resources in the GOC.  The
purpose of this dialogue is to ensure that the development of the GOC is inline
with Intentia strategy and that the future demand on the GOC can be delivered
by the Supplier. If needed, this committee will resolve disputes escalated from
the Tactical Level as set forth in Section 12.4.

12.5.1     Strategic Meeting - For the first six (6)
months of the Agreement, the Steering Committee will meet, either in person or
via conference calls, on a monthly basis, subject to the parties’ mutual
agreement regarding actual scheduling. Following the first six (6) months of
the Agreement, the Steering Committee will meet, either in person or via
conference calls, on at least a quarterly basis, subject to the parties’ mutual
agreement regarding actual scheduling. The Supplier will participate in these
meetings jointly with IBM.

12.6        The
Supplier will construct and keep current an organizational chart including all
relevant Resources and Intentia will construct and keep current an
organizational chart including all

 8
 

 

relevant Intentia employees to whom Supplier and Resources shall
report. The parties will use reasonable commercial efforts to ensure that the
appropriate management members are included in major planning and other such
meetings.

12.7        The
Supplier shall be responsible for documenting and publishing minutes and action
items from meetings referred to herein where attended by the Supplier and shall
provide Intentia with such minutes. In meetings where the Supplier participates
jointly with IBM, the Supplier and IBM shall rotate the responsibility for
documenting and publishing the minutes and action items.

12.8        The
operations of and mandate to the management committee and the Steering
Committee shall in any event be limited to what is permitted under the Swedish
laws (and in particular the Swedish Companies Act).

12.9        Any
dispute will be escalated in accordance with the escalation procedure set forth
in Section 38 of this Agreement.

13.  AUDITS

13.1        For
the Term of this Agreement or for ten (10) years, whichever is shorter, the
Supplier shall maintain books, records, documents, receipts and other evidence
sufficient to reflect properly Supplier’s full compliance with the terms and
conditions of this Agreement, including consumption of Resources, pricing and
invoicing. Any invoicing that is mutually agreed to be incorrect will without
delay be corrected by the Supplier. Upon Intentia’s reasonable advance written
request, but not more than once every 12 months, and at times, dates and
locations mutually agreed upon by the parties, Supplier will provide Intentia
with copies of relevant source documents to support costs invoiced to Intentia
that are in Supplier’s possession, subject to Supplier’s obligations of
confidentiality to third parties, including, but not limited to time logs,
expense accounts, and phone logs.

13.2        Intentia
will have the right, in its reasonable discretion, to review Supplier’s
performance of the Services at Supplier’s facilities. Supplier will provide
reasonable access to its relevant facilities, cooperation to Intentia in
performing such reviews, including, without limitation, providing Intentia with
access to all project related records, work in progress, personnel, documents
and other materials, pertaining to Intentia engagement as reasonably requested
by Intentia. Intentia may perform such reviews during Supplier’s normal
business hours by providing Supplier with reasonable advance notice.  In performing such reviews, Intentia will not
unduly interfere with the operation of Supplier’s business activities, and
Intentia will comply with Supplier’s reasonable safety and security policies
and procedures.  Intentia may designate a
Third Party to conduct such review on its behalf or in conjunction with
Intentia’s review.  Such review will be
at Intentia’s expense and any Third Party involved in the review will be under
NDA with Intentia, and will be bound in writing by the same confidential
information non-disclosure provisions protection the Supplier’s Confidential
Information as Intentia is bound to.

13.3        The
Supplier shall maintain a complete audit trail of all accounting and invoicing
transactions resulting from the Agreement. The Supplier’s accounting- and
invoicing system should be able to provide the Supplier with all such
transactions concerning Intentia. The Supplier will document and administer
files with protocols regarding decisions, changes etc. concerning the Services.

13.4        Intentia
also has the right to inspect and audit of the Suppliers’ business related to
the Agreement with regard to security, quality, local regulatory compliance and
the performance of the Services at the facilities from which the Services are
provided. Such audit may be performed by Intentia itself or an outside
contractor

13.5        The
Supplier will provide Intentia with reasonable access to its facilities, audit
reports, financial data repositories, work in progress, documents, materials
and personnel for the purpose of performing the audits described in this
Section 13.

13.6        The
Supplier will also assist Intentia in providing Intentia’s external and
internal auditors with reasonably requested and/or required information to the
extent in Supplier’s possession so that they may perform their annual general
control review and financial audit.

 9
 

 

13.7        If the
Supplier is using subcontractors (such as Symphony-India and Symphony-Pune) in
accordance with this Agreement, the Supplier shall ensure that Intentia may
conduct such audits as set forth in this Section 13 of such subcontractor.

14.  PRICING
AND STAFFING RATE CATEGORIES

14.1        For
the Services provided by the Supplier, Intentia shall pay compensation as is
set forth in this Agreement, including, without limitation, Section 8 above.
All obligations according to this Agreement shall be included in the
compensation for the Resources and Services as set forth in Exhibits A1 and A2
(Development and Support Pricing and Staffing Rates Categories), unless
otherwise explicitly is stated herein.

14.2        All
Resources will be categorized by Supplier in adherence and in accordance with
the Staffing Rate Categories set forth in Exhibit A1 and A2 (Development and
Support Pricing and Staffing Rates Categories). 
The Blended Monthly Rate is based on the “Team Composition” outlined at
Exhibit A1 and includes all Resource Categories 0, 1, 2 and 3. In the event the
Team Composition varies by more than *** percent (***%) over two (2)
consecutive months, in accordance with Exhibit A1, then the rates for Categories
0, 1, 2 and 3 as outlined at Exhibit A1 shall be used to calculate a revised
Blended Monthly Rate for future months.

14.3        ***

14.4        All
rates and fees quoted herein are stated and payable in Swedish Kronor (SEK).
The Supplier shall not raise its rates for Support Resources till ***. The
rates for the Support Resources shall thereafter be adjusted in accordance with
the below adjustment terms for Resources providing Intentia with Development
Services. The monthly rates for the Resources (Development Services) will
remain in effect until *** and shall then be adjusted as follows (the rates
shall not decrease under any circumstances and shall remain the same if no
increase is applicable hereunder): On each anniversary of April 1 each year,
the monthly rates will be adjusted by the lesser of (a) *** percent (***%)
increase or (b) adjusted in accordance with the Hewitt-Norton Salary survey for
I.T Professionals in India for the past twelve (12) month.  If the Hewitt-Norton salary survey is not
available, or ceases to be published, then the Indian CPI for Urban Non-Manual
Employees index (CPI-UNME index) will be used in place of the Hewitt-Norton
Survey for Intentia GOC workers in India. This new rate will remain in effect
for a period of one (1) year. If Supplier wishes to use the Hewitt-Norton
salary survey to establish the annual price increase, then Supplier must
provide a full copy of the entire Hewitt-Norton salary report to Intentia at
least twenty (20) working days prior to the annual price increase date,
otherwise the Indian CPI for Urban Non-Manual Employees index (CPI-UNME index)
will be used.

15.  OPERATIONS
ENVIRONMENT AND EXPENSES

15.1        The
Supplier shall ensure that the operations environment in the form of equipment
(hardware), software, materials and other infrastructure which enable the
provision of the Services at any time correspond with Intentia’s reasonable and
customary demands not inconsistent with the terms of this Agreement. The
allocation of costs for the operations environment relating to this Agreement
is set out in Sections 15.2 — 15.4.

15.2        The Supplier will, at minimum, maintain
the following Internet Connectivity and Bandwidth:

·      ***

·      ***

·      ***

***         Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 10
 

 

15.3        Except
for those items listed in Section 15.3 below and subject to Intentia’s prior
written approval of such equipment and items, Intentia shall in all cases be
responsible for paying all capital costs for equipment and other items
reasonable or necessary for the operation of the GOC, including, without
limitation:

(i)    office
improvements requested by Intentia;

(ii)   servers
specific to Intentia’s software and development environment;

(iii)  application
software;

(iv)  development
software;

(v)   Third
Party software, if any, with which Intentia Products are to be integrated;

(vi)  Greater
than *** MBPS VPN with acceptable SLA’s at the Mumbai GOC, and greater than ***
MBPS VPN at the Bangalore GOC, including hardware and software necessary for
such expanded Internet connectivity to link the GOC in India to Lindköping,
Sweden.

(vii) data
communications hardware and software linking any Intentia facility or work
location (other than to Danderyd or other agreed upon Intentia locations from
the GOC as per section 15.4 (ii) below, but including those of contractors and
partners other than Supplier) to the GOC as applicable.

15.4        The
Supplier will be responsible for paying for the following items:

(i)    office
furniture; general office equipment, including telephones, copiers, fax
machines, a computer; standard software such as *** (see table below); and
laptops for the GOC Manager, other Managers, Senior Developers and Senior QA
resources - a pool of additional laptops will be available for other resources
to check out and use when required;

	
  Desktop Hardware

  Minimum configuration

  	
   

  	
  ***

  
	
   

  	
   

  	
   

  
	
  Desktop Software

  	
   

  	
  ***

  
	
   

  	
   

  	
   

  
	
  Desktop Ratio

  	
   

  	
  ***

  
	
   

  	
   

  	
   

  
	
  Other shared hardware

  	
   

  	
  ***

  

 

The above hardware and
software specifications may be revised by Intentia no greater than once per
year upon at least sixty (60) days prior written notice to Supplier.  Such revisions shall be consistent with
similar upgrades and migrations performed generally by Intentia on the above
hardware and software.

(ii)     VOIP
communications hardware and software linking the Intentia GOC to Intentia in
Sweden.

(iii)    All
management and administration of supporting and operating all technologies
inside the Symphony firewall. This includes the GOC LAN, Windows server,
antivirus server, Lotus Notes server.

(iv)    Intentia
will specify the desktop image to be applied to each desktop.  This image will essentially be the same as
the image required of all Intentia employees. 
Intentia will also specify to Symphony when patches will be required to
each application running on the

***         Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 11
 

 

standard desktop.  This is being
done to ensure consistency and compatibility among all desktops.

15.5        Intentia
will be responsible for paying all operating expenses involved in operating the
GOC except for the following operating expense items, which Supplier will be
responsible for:

(i)       office-related
operating expenses such as local transportation (excluding those related
expenses referred to in  Section 15.5),
food or meals provided by Supplier, social events hosted by Supplier, utilities
and taxes; and

(ii)      local
telephone service to the GOC; and

(iii)     long
distance VOIP or other long distance phone service, if any, as selected by
Supplier in its discretion, to Intentia’s development centers or other Intentia
locations.

Operating expenses referred to above shall either be (i) pre-approved
and verified by Intentia or (ii) subject to a monthly “lump sum/cost estimate”
that may not be exceeded with more than 10% without the prior approval of
Intentia.

15.6        For
Resources travelling to Intentia’s locations in Europe, the U.S. and/or other
Intentia locations, Supplier will pass through to Intentia the actual charges
for all of travel and living expenses per Resource (except for the daily
allowance which will be as indicated below), which costs shall not exceed those
contemplated under Intentia’s internal travel guidelines which is attached to
this Agreement as Exhibit F.

15.7        Subject
to Section 15.3 and 15.4 each party will be responsible for the cost of
components within their respective sites required to establish
connectivity.  Intentia and the Supplier
will implement a communications infrastructure including but not limited to:

(i)      VPN
connectivity;

(ii)     open
access to networks and servers at both locations as appropriate to each other’s
needs;

(iii)    secure
email;

(iv)    secure
messaging;

(v)     secure
video conferencing;

(vi)    secure
web conferencing;

(vii)   telephone
conferencing.

16.  INVOICING
AND PAYMENTS

16.1        Invoices
for the Services shall be rendered by the Supplier to Intentia, at the end of
each calendar month for the Services that have been provided during that
calendar month. Expenses incurred by Supplier in accordance with Section 15
shall be included in the monthly invoices.

16.2        Intentia
agrees to pay all non-disputed invoices within thirty (30) calendar days from
the date of receipt of the invoice. Any non-disputed invoiced amounts not paid
within forty five (45) calendar days will be subject to a late payment equal to
the lesser of one and a half percent (1.5%) per month or the maximum rate
allowed by law computed and added to the outstanding unpaid invoice amount from
the forty sixth (46th) calendar day following the invoice date.

16.3        Any
mutually agreed upon service credits, refunds and other compensation payable to
Intentia will be deducted from the invoice amount (before sending the invoice
to Intentia) for the immediately following invoicing period.

17.  TAXES

17.1        The
fees do not include VAT.

 12

 

17.2                        Each
party will be responsible for any and all personal property taxes on property
it owns or leases, franchise and privilege taxes on its business, and taxes
based on its net income or gross receipts. Supplier shall pay all sales, use,
and other taxes and duties payable by Supplier on any goods or services used or
consumed by Supplier in providing the Services.

18.  INSURANCE

18.1                        During
the Term the Supplier will maintain the following levels of insurance coverage
for the Services to be provided hereunder and the operation of the GOC.

18.1.1              Commercial
General Liability Insurance for bodily injury and property damage with a limit
of One Million Dollars ($1,000,000) per occurrence and Two Million Dollars
($2,000,000) in the aggregate.

18.1.2              Worker’s Compensation/Employers’
Liability. Insurance statutory limits, covering the Supplier’s employees
pursuant to applicable state workers’ compensation laws.

18.1.3              Professional
Liability Insurance for errors and omissions with a limit of Five Million
Dollars ($5,000,000) per occurrence or per claim and Five Million Dollars
($5,000,000) in the aggregate.

18.1.4              Umbrella and/or
Excess Liability insurance on an occurrence basis with limits not less than
Five Million Dollars ($5,000,000) per occurrence and Five Million Dollars
($5,000,000) in the aggregate in excess of the limits provided by the Supplier’s
Employer’s Liability and Commercial General Liability.

18.1.5              Upon Intentia’s
written request, the Supplier shall without undue delay submit a copy of
insurance certificates evidencing such insurance coverage.

19.  OWNERSHIP

19.1                        Intentia
shall be the sole and exclusive owner of all rights, including but not limited
to Intellectual Property, to all software (including source code) and other
materials owned by it as of the Agreement Date and to all derivative works of
such software and materials and any other Intellectual Property developed by
Intentia or acquired by Intentia during the Term.

19.2                        All
rights to all software and materials (including source code) developed by the
Supplier for Intentia during the Term including Intellectual Property embodied
therein and including the right to modify and transfer such rights but
expressly excluding any and all Related Intellectual Property shall, upon
payment in full therefore, belong to Intentia and be deemed works made-for-hire
in the course of performing the Services.

19.3                        Intentia
hereby grants to the Supplier and its Affiliates a non-exclusive,
non-transferable, fully paid up, worldwide, royalty-free limited right and license
to access, use, execute, reproduce, display, perform, modify and distribute
Intentia owned and/or licensed software and materials provided by Intentia to
Supplier used by the Supplier and its Affiliates for the sole purpose of
providing the Services to Intentia. 
Intentia hereby represents and warrants that it has full right, title
and authority in and to all of the Intentia Products necessary to grant the
aforementioned license to Supplier. Consequently, the Supplier may not use or
sublease Intentia owned software or materials for any other purpose.

19.4                        Supplier
may not use any Related Intellectual Property for the provision of Services
(including but not limited to the Deliverables), unless previously approved by
Intentia in writing.

19.5                        On the occasion when Intentia gives its
written approval to Supplier to use Related Intellectual Property, then
Intentia and Supplier agree to negotiate the Related Intellectual Property at
that time.  If the parties are unable to agree upon terms and conditions
for the Related Intellectual Property, then Supplier shall not be obligated to
use such Related Intellectual Property for the provision of Services (including
but not limited to the Deliverables).

19.6                        If Supplier owned Related Intellectual
Property is used the Supplier should be obliged to grant Intentia a fully
paid-up perpetual license for the use in connection with Intentia Products.

 13
 

 

19.7                        Open
source software may only be used with pre-approval from Intentia in writing.
Except as authorized by Intentia, Supplier may not include any open source
technology that would cause the Deliverable to be included in the public
domain.

19.8                        Except
as provided in Section 24 [Confidentiality] and Section 21  [Protection of IP Rights] and provided that
Supplier does not breach the confidentiality obligations set forth herein,
Intentia acknowledges and agrees that nothing contained in this Agreement shall
prevent Supplier from using its knowledge, experience, know-how and expertise,
whether gained prior to, during or after any Services performed under this
Agreement, in any manner and for any purpose whatsoever, including, without
limitation, to perform work for Third Parties including work which results in
the creation of materials having formats, organization, use, function,
structure and sequence similar to materials developed for Intentia.

20.  INDEMNIFICATION

20.1                        In the
event that any Third Party initiates or threatens to initiate legal proceedings
based upon a claim that the Deliverables infringe the Third Party’s Intellectual
Property, Supplier undertakes to defend Intentia and keep Intentia indemnified
against all damages and costs awarded in such action or payable in accordance
with any settlement thereof, provided that such infringement is caused by
Related Intellectual Property used without Intentia’s prior written approval or
by Supplier or Supplier Affiliate owned Intellectual Property.

20.2                        If a
claim referred to in Section 20.1 is made or appears likely to be made, the
Supplier will, in its discretion, either replace the applicable infringing
Deliverable with, at least, equivalent functionality which causes no such block
or interference or will cause to be granted to Intentia a non-exclusive,
worldwide, perpetual, irrevocable, royalty-free license to make (and have
made), use, offer for sale, sell, import, copy, modify, create derivative works
based upon, distribute, sublicense, display, perform or transmit any products,
software, hardware, methods or other materials of any kind that are covered by
the relevant Related Intellectual Property, to the extent necessary to enable
Intentia to exercise all of the rights assigned or licensed to Intentia
hereunder.

If the cost of
such replacement (calculated using the applicable rates for Resources agreed
hereunder) or such license, together with the damages for which Supplier is
liable as specified below in this section 20.2, would exceed the Infringement
Cap defined below, then the infringing Deliverable will be returned at Supplier’s
request, and the Supplier will instead give Intentia a credit equal to the
charges paid for the infringing Deliverable. In addition to the remedies
specified above, Supplier will reimburse Intentia for the actual direct damages
incurred by Intentia as a result of the infringement. Notwithstanding anything
of the foregoing, Supplier’s aggregate liability under this section 20.2 shall
not exceed thirty (30) MSEK (the “Infringement Cap”).”

20.3                        In the
event that any Third Party initiates or threatens to initiate legal proceedings
based upon a claim that any materials or Intellectual Property provided by
Intentia to the Supplier for the performance of the Services hereunder,
Intentia undertakes to defend the Supplier and keep the Supplier indemnified
against all damages and costs awarded in such action or payable upon settlement
thereof.

20.4                        The
obligations in 20.1 - 20.3, respectively, do not apply to the extent the Third
Party claim is based on any materials or Intellectual Property provided by the
party that would be indemnified, by such party’s modification of the infringing
item, if the infringement would not otherwise exist, or such party’s
combination or use of the infringing item with any products or materials not
provided by the other party, if the infringement would not otherwise exist.

20.5                        The
party to be indemnified under this Section 20 shall provide the party required
to indemnify with prompt written notice of any such claims as soon as the party
to be indemnified becomes aware of the existence or likelihood of any such
claim.

20.6                        The party
to be indemnified shall grant the party required to indemnify with the
exclusive right to defend and/or settle any such claim. The party to be
indemnified shall provide the party required to indemnify with any and all
reasonable cooperation and assistance which the party to be indemnified may
require in defending such claims.

 14
 

 

20.7                        The
party required to indemnify shall not settle any claim without the prior
written consent of the party to be indemnified if such settlement requires any
affirmative action or forbearance on the part of the party to be indemnified,
such consent not to be unreasonably withheld or delayed.

20.8                        Without
prejudice to the right of the indemnifying party under Section 20.7 to control
the defence and the settlement of the claims, the party to be indemnified shall
have the right to participate in the defense and/or settlement of any claim
with counsel of its choosing at its own expense to the extent that any such
claim is based on the gross negligence or wilful misconduct of the party
required to indemnify.

20.9                        The
provisions of this Section 20 as well as Section 19.6 above herein state
Supplier’s entire liability and Intentia’s exclusive remedy for infringement of
intellectual property rights of any kind.

21.  NON HIRE

21.1                        The
parties agree that they will not, other than as provided for under Section 29
below, without the prior written consent from the other party, directly or
indirectly solicit, hire or otherwise retain as an employee or independent
contractor any current staff member of the other party, its Affiliates or
subcontractors, during the Term and for a period of twelve (12) months after
any such staff member leaves the employment of that party.

22.  DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

22.1                        DISCLAIMER
OF WARRANTIES. THE SUPPLIER ON BEHALF OF ITSELF AND ITS AFFILIATES AND
SUBCONTRACTORS DISCLAIMS ALL WARRANTIES (OTHER THAN THOSE WARRANTIES EXPRESSLY
STATED IN THIS MASTER OFFSHORING AGREEMENT, THE DEVELOPMENT SERVICES AGREEMENT
(SECTION 9) AND THE SUPPORT SERVICES AGREEMENT (SECTION 8)) WITH REGARD TO THE
SERVICES, THE DELIVERABLES AND ANY OTHER INFORMATION OR MATERIAL PROVIDED IN
CONNECTION HEREWITH, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE
WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT, ERROR-FREE OR UNINTERRUPTED
SERVICE, OR FITNESS FOR A PARTICULAR PURPOSE.

22.2                        LIMITATION
OF LIABILITY. IN NO EVENT SHALL THE SUPPLIER OR ANY AFFILIATE OR
SUBCONTRACTOR OF THE SUPPLIER OR INTENTIA OR ANY AFFILIATE OR SUBCONTRATOR OF
INTENTIA, BE LIABLE FOR ANY SPECIAL, PUNITIVE, INDIRECT OR CONSEQUENTIAL
DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF DATA, LOSS OF BUSINESS OR OTHER
LOSS (INCLUDING SUBSTITUTION OF SERVICES) ARISING OUT OF OR RELATING TO THIS
AGREEMENT OR ANY THIRD PARTY SERVICES DELIVERED IN CONNECTION HEREWITH EVEN IF
PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF ITS
NEGLIGENCE OR OTHER FAULT AND REGARDLESS OF WHETHER SUCH LIABILITY SOUNDS IN
CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER THEORY OF LEGAL
LIABILITY.  IN NO EVENT SHALL THE
SUPPLIER’S OR ANY OF ITS AFFILIATES’ OR SUBCONTRACTORS’ OR INTENTIA’S OR ANY OF
ITS AFFILIATE’S OR SUBCONTRACTOR’S CUMULATIVE LIABILITY HEREUNDER EXCEED ***.

The parties agree
that no action, regardless of form, arising hereunder may be brought by either
party after one (1) year from the date the damaged party received information
of such cause of action.

23.  FORCE MAJEURE

23.1                        A
party will not be liable for any default or delay in the performance of its
respective obligations, to the extent that such default or delay is caused,
directly or indirectly, by an event beyond the reasonable control of that
party, whichever is the entity unable to perform, such as fire, flood,
earthquake, elements of nature, acts of war, terrorism and riots, general
strikes and could not

***           Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 

 15
 

 

have been
prevented by commercially reasonable precautions, alternative sources,
workaround plans, or other means.

23.2                        The
nonperforming party will be excused from any further performance of the
obligations affected by such force majeure event for as long as such event
continues and the nonperforming party continues to use commercially reasonable
efforts to recommence performance.

23.3                        The
nonperforming party will promptly notify the other under the Agreement by
telephone (to be confirmed in writing within five business days of the
inception of such default or delay) or by such other means as may reasonably be
taken under the circumstances and describe at a reasonable level of detail the
circumstances causing such force majeure event.

23.4                        If a
force majeure event substantially prevents, hinders, or delays the Supplier’s
performance of the Services for more than sixty (60) consecutive calendar days,
then Intentia may immediately terminate this Agreement by providing the Supplier
with a written notice of termination at no cost for Intentia. If a force
majeure event substantially prevents, hinders, or delays Intentia’s performance
of its payment obligations hereunder for more than sixty (60) consecutive
calendar days, then the Supplier may immediately terminate this Agreement by
providing Intentia with a written notice of termination at no cost for the
Supplier.

23.5                        This
Section 24 does not affect the Supplier’s obligation to provide disaster
recovery Services, if any, to the extent set forth in Exhibit E(Disaster
Recovery), provided that such force majeure event does not also prevent
Supplier from providing such disaster recovery Services.

23.6                        During
the force majeure event, Intentia may discontinue to pay Supplier’s charges for
the part of the Services that are not performed.

24.  CONFIDENTIALITY

24.1                        The
parties undertake to keep Confidential Information strictly confidential and
neither directly nor intentionally indirectly disclose the Confidential
Information to any Third Party for any reason whatsoever except as authorized
hereunder. In particular, the Supplier recognizes that Intentia operates in a
highly competitive business environment and that disclosure of any Confidential
Information may thus be detrimental for Intentia.

24.2                        The
parties undertake to take all commercially reasonable precautions to ensure
that Confidential Information is not brought to the attention of any Third
Party or any other person not authorised to receive such information for
purposes contemplated in this Agreement. A party shall not use or copy the
Confidential Information except for such purposes that fall within the scope of
this Agreement or as is otherwise agreed by the Disclosing Party.

24.3                        The
parties may furthermore not disclose to any Third Party information that
relates to the negotiations conducted between the parties and shall regard this
Agreement as Confidential Information except as authorized hereunder.

24.4                        The
parties shall however be entitled to disclose Confidential Information and
information under this Section 25 to their officers, directors, and legal and
financial advisors, provided each person receiving such information is bound by
the same or similar confidentiality obligations as the parties under this
Agreement.

24.5                        The
restrictions in this Section 25 shall not apply:

 16
 

 

24.5.1              to
Confidential Information which was at the time of its disclosure or becomes
thereafter publicly available other than as a consequence of a breach by the
receiving party of this Agreement or any other agreement or any confidential
relationship with the other party;

24.5.2              to Confidential
Information which was obtained by the receiving party without restriction from
a Third Party lawfully in possession of the same and not in breach of any
agreement or any confidential relationship;

24.5.3              to Confidential
Information which is developed by the receiving party independently of and
without reliance upon any portion of the information in question of the other
party;

24.5.4              to Confidential
Information which the receiving party is required by law or any governmental or
other regulatory authority or stock exchange rules to disclose, provided it
consults with the other party in advance regarding the timing and content of
such disclosure;

24.5.5              to Confidential
Information that the disclosing party gives the receiving party written
authorization to disclose; or

24.5.6              to Confidential
Information that is or has been disclosed by the disclosing party to a third
party without a restriction on further disclosure.

24.6                        The
obligations under this Section 24 shall apply for a period of five years after
the expiration or termination of this Agreement.

25.  PUBLIC ANNOUNCEMENTS

25.1                        The
Supplier and its Affiliates may include Intentia among its public list of
clients.  The parties shall meet within a
reasonable time after the Agreement Date to discuss the form and release of a
possible press release relating to the parties’ relationship. Each party may
issue the agreed-to press release.

25.2                        Neither
of the parties shall otherwise use any name, logo or trademark/service mark of
the other party in any way without prior written authorization of such other
party. Intentia is however entitled to issue a public notice announcing that
the parties have entered into the Agreement including information as regards
the scope, provided such public notice is mandatory in accordance with Intentia’s
listing contract with the Stockholm Stock Exchange and provided the Supplier is
first provided with a copy of such notice.

26.  TERM AND TERMINATION

The
Agreement will enter into force on the Agreement Date and be in effect for an
Initial Term of five (5) years from Agreement Date, and will be extended in one
or more additional eighteen (18) month period(s) unless terminated by either
party in writing at least [six (6)] months prior to the expiration of the
then-current term.

27.  TERMINATION FOR CAUSE

27.1                        Intentia
may terminate the Agreement immediately by written notice in case the Supplier:

27.1.1              commits a
material breach to the provisions of the Agreement and does not remedy the
breach within sixty (60) days, from the date Supplier receives written notice
from Intentia detailing such material breach;

27.1.2              is declared
bankrupt, is subject to company reorganization, seeks a composition of creditors,
suspends payments or in any other way is deemed to be insolvent; or

27.2                        The
Supplier may terminate the Agreement immediately by written notice in case
Intentia:

27.2.1              commits a
material breach to the provisions of the Agreement and does not remedy the
breach within sixty (60) days from the date Intentia receives written notice
from the Supplier detailing such material breach or if the material breach
consists of failure to

 17
 

 

pay
non-disputed fees, within fifteen (15) days from the date Intentia receives
written notice from the Supplier; or

27.2.2              is declared
bankrupt, is subject to company reorganization, seeks a composition of
creditors, suspends payments or in any other way is deemed to be insolvent.

27.3                        In
case of termination according to Section 27.1 (“Termination for Cause”)
Intentia may decide that the date of termination shall be extended up to  four (4) months in order to safeguard
Intentia’s interest of avoiding any interruptions of its operations.

28.  TERMINATION FOR CONVENIENCE

After completion of three (3) years from the Effective
Date, but not earlier, either party may deliver to the other party written
notice of its decision to terminate the Agreement with or without cause upon
six (6) months notice.

29.  BUY-OUT OPTION

29.1                        In the
event that the Term and the Services provided hereunder have continued for at
least three (3) consecutive years from the Agreement Date, then, upon
termination of the Agreement, except in case of breach or default by Intentia,
Intentia shall have the following rights on the terms set forth herein:

29.1.1              the right to
employ any of the Resources that are providing Services to Intentia as of the
date the buyout notice according to Section 30.3 below is given; provided that
Intentia must make offers of employment to all Resources then providing
Services and may not only offer employment to specific Resources

29.1.2              the right to
acquire the then current Supplier-owned computer of any such Resources to be
employed by Intentia under this buyout option; and

29.1.3              the right to
acquire all related software licenses that have previously been purchased by
the Supplier for software installed on said computer solely to the extent that
such software can be assigned (excluding all hardware and software purchased by
Intentia and which is being used by the Supplier).

29.2                         In
order to exercise the buyout option, Intentia shall:

29.2.1              give written
notice of its intention to exercise the buyout option to Supplier in accordance
with Section 30.3 below; and

29.2.2              pay Supplier, on
the date of transfer of the Resources from Supplier to Intentia a fee
calculated in accordance with Section 30.4 below.

29.3                        As a
part of exercising the buyout option, Intentia shall give Supplier written
notice of such intention at the following times:

29.3.1              if Intentia is
exercising the buyout option on termination of the Agreement by Intentia, then
Intentia shall provide a buyout notice to Supplier simultaneous with delivery
to Supplier of Intentia’s notice of termination of the Agreement; and

29.3.2              if Intentia is
exercising the buyout option on termination of the Agreement by Supplier, then
Intentia shall provide a buyout notice to Supplier within forty-five (45) days
of Intentia’s receipt of the termination notice from Supplier.

29.4                        The
buyout option fee shall be calculated by adding the buyout fee for the
Resources and the buyout fee for the buyout assets referred to in Section
30.1(ii) and/or (iii) above. The buyout fee for the Resources shall be ***
based on the time schedule below depending on when the buyout notice is given:

***                           Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 

 18
 

 

29.4.1              if after three
(3) consecutive years from the Agreement Date but before four (4) consecutive
years from the Agreement Date, then = *** ;

29.4.2              if after four
(4) consecutive years from the Agreement Date but before five (5) consecutive
years from the Agreement Date, then = *** ;

29.4.3              if after five
(5) consecutive years from the Agreement Date but before six (6) consecutive
years from the Agreement Date, then  = ***
;

29.4.4              if after six (6)
consecutive years from the Agreement Date, then = ***.

29.5                        The
buyout fee for the buyout assets referred to in Section 30.1 (ii) and/or (iii)
above shall be ***.

29.6                        If
Intentia exercises this buyout option, then from the date of termination,
Supplier will either:

(1)          if the Supplier is
leasing the space in which the GOC is located, at the Supplier’s sole
discretion, offer to Intentia a sublease of such space, to the extent it is
subleasable, to Intentia for either three (3) months or through the remaining
term of the Supplier’s primary lease of this space (which period will be
mutually agreed to by Intentia and the Supplier), at the rate that is being
paid by the Supplier and on the terms and conditions valid for the Supplier’s
primary lease; or

(2)   if the Supplier owns the space in which the
GOC is located, offer a lease of such space to Intentia for a period determined
by the Supplier, at the then current fair market rates and market terms plus
documented related expenses. Such a period may however not be shorter than
three (3) months or longer than twelve (12) months, such terms to be mutually
agreed to by Intentia and.

30.  WINDING UP AND TRANSFER ASSISTANCE

30.1                        Payment
of Fees. In the event of an early termination or expiration of this Agreement
for any reason other than termination by Intentia for material breach by the
Supplier under Section 28.1 above, in which case Intentia may withhold payment
of disputed fees for that portion of Services the subject of the material
breach pending resolution of such dispute with the Supplier, Intentia shall
promptly pay in full all non-disputed Fees due and payable to the Supplier for
the first three (3) years or through the effective date of such termination
whichever date is later.

30.2                        Upon
expiration or termination of the Agreement for any reason the Deliverable and
any Deliverables, other software, materials, documentation in progress and
Intentia Confidential Information and Intentia Products must promptly be
provided to Intentia, or to a Third Party as directed by Intentia, and those
parts which exist in electronic form must, upon the written request of
Intentia, be provided in electronic form pursuant to Intentia’s instructions.
For the avoidance of doubt, Supplier must in no event keep any originals or
copies of the above-mentioned items and information except as authorized or
required under this Agreement or as otherwise agreed by the parties.

30.3                        Upon
expiration or termination of the Agreement for any reason and upon Intentia’s
written request, the Supplier shall provide such transfer assistance to
Intentia for the purpose of transferring the Services back to Intentia or to
its designee as may be mutually agreed upon by the parties in writing at
Supplier’s then-current rates.

30.4                        If the
Supplier’s transfer assistance will require the use of different or additional
services or resources beyond that which Supplier is then using to provide the
Services in accordance with the [planned levels], such request for transfer
assistance will be considered a request for new services for which the Supplier
is entitled to receive reasonable compensation. This will not apply in the
event this Agreement is terminated because of Supplier’s breach of this
Agreement.

***                           Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 19
 

 

In such case,
transfer assistance will be provided at no additional cost for Intentia for a period
up to *** calendar days from the effective date of such termination.

30.5                        During
the Transfer Assistance Period, the Supplier will provide Intentia and any
Third Party appointed by Intentia with reasonable access to the facilities from
which the Services are provided.

31.  INDEPENDENT CONTRACTORS

The
relationship between the Supplier and Intentia is solely that of independent
contractors and not that of an
agency, partnership, joint venture or employment relationship, and nothing
shall be deemed to authorize either party to act for, represent or bind the
other.

32.  NOTICES

32.1                        Notice
of termination and other notices hereunder must take place through courier or
certified letter (other than notices in the ordinary course of delivery of the
Services which could be communicated by telefax and/or email) must take place
through courier, certified letter, return receipt requested or by
internationally recognized overnight courier service, to the party’s contact
person at the numbers/addresses provided by the parties.

32.2                        Notices
are deemed to have been received by a party:

32.2.1              where delivered
by a courier on the day of delivery;

32.2.2              where sent by
certified letter or overnight courier, on the day of delivery. 

	
  If to Intentia, to:

  	
   

  	
  And if to the Supplier, to:

  
	
   

  	
   

  	
   

  
	
  Intentia International
  AB (publ)

  Vendevägen 89, Box 596

  182 15 Danderyd, Sweden

  Attention: Legal Dept.

  	
   

  	
  Symphony Service Corp.

  4015 Miranda Avenue, 2nd Floor

  Palo Alto, CA 94304, USA

  Attention: Chief Financial Officer

  
	
   

  	
   

  	
   

  
	
  With simultaneous copy
  to:

  	
   

  	
  With simultaneous copy to:

  
	
   

  	
   

  	
   

  
	
  Intentia International
  AB

  (publ)Vendevägen 89, Box 596

  182 15 Danderyd, Sweden

  Attention: Chief Financial Officer

  	
   

  	
  Symphony Service Corp.

  4015 Miranda Avenue, 2nd Floor

  Palo Alto, CA 94304, USA

  Attention: Legal Department

  

 

33.  AMENDMENTS TO THE AGREEMENT

Any amendments to the Agreement must be made in
writing and be signed by authorized representatives for both parties.

34.  ASSIGNMENT OF THE AGREEMENT

34.1                        This
Agreement shall be binding upon the parties hereto, and their successors and
assigns.  Neither party may assign this
Agreement, its obligations hereunder to any Third Party (excluding Symphony
India), without the prior written consent of the other party, which consent
shall not be unreasonably withheld, conditioned or delayed, and any assignment,
delegation or subcontract in violation of this provision shall be void and of
no effect.

35.  CHANGE OF CONTROL

35.1                        If the
Supplier is subject to a change of ownership in which more than fifty (50) % of
the shares or capital or assets of the Supplier are transferred to one of the
five (5) Intentia competitors listed in Exhibit [X] attached hereto and
incorporated herein by reference (“Intentia Competitors(s)”), or to an entity
providing core business services to an Intentia Competitor, or to a new owner
who directly competes with the core business of 
Intentia provided that Intentia provides Supplier with written notice
that it reasonably considers such new owner to be a direct

***           Represents
text which has been redacted and filed separately with the Securities and
Exchange Commission pursuant to a confidential treatment request pursuant to
Rule 24b-2 of Securities Exchange Act of 1934, as amended.

 

 20
 

 

competitor
with its core business within twenty days of Intentia’s receipt of written
notice of such entity from Supplier, then Intentia may, within thirty (30) days
of the effective date of any such transfer, provide the Supplier with written
notice of termination of this agreement under section 28 (“Termination for
Convenience”) above.

36.  SURVIVAL OF CERTAIN TERMS AND CONDITIONS

The
following provisions contained in this Agreement shall survive the expiration
or termination of this Agreement: 
Section 1 (“Definitions”); Section 2 (“Exhibits And Priority”); Section
13 (“Audits”); Section 16 (“Invoicing And Payments”); Section 17 (“Taxes”);
Section 19 (“Ownership”); Section 20 (“Indemnity”); Section 21 (Non-Hire”);
Section 22 (“Disclaimer Of Warranties; Limitation Of Liability”); Section 24 (“Confidentiality”);
Section 30 (“Winding Up And Transfer Assistance”); Section 32 (“Notices”);
Section 33 (“Amendment To Agreement”); Section 36 (“Survival Of Certain Terms
And Conditions”); Section 37 (“Governing Law”); Section 39 (“Severability”);
Section 40 (“Entire Agreement; Section Headings And Counterparts”).

37.  GOVERNING LAW

37.1                        This
Agreement shall be governed by substantive Swedish law.

37.2                        Nothing
in this Agreement affects any statutory rights that cannot be waived or limited
by contract under applicable law.

38.  ESCALATION AND DISPUTE RESOLUTION

38.1                        If
Intentia and the Supplier have a dispute regarding the Services, either of
Intentia and the Supplier may initiate a dispute resolution process described
in this Section. The parties will exercise reasonable, good faith efforts to
resolve the dispute throughout the dispute resolution process

38.2                        If the
project management is unable to resolve the dispute within ten business days
either party may refer the dispute in writing to the GOC Management Group
[referred to in Section 12.2].

38.3                        If the
GOC Management Group is unable to resolve the dispute within ten business days
either party may refer the dispute in writing to the Operations Management
Committee [referred to in Section 12.4].

38.4                        If the
Operations Management Committee contact persons are unable to resolve the
dispute within ten business days of their receipt of the written referral to
such designated representatives, either party may refer the dispute in writing
to the Steering Committee [referred to in Section 12.5].

38.5                        If the
Steering Committee is unable to resolve the dispute within fifteen business
days or other previously agreed upon time frame, of their receipt of the
written referral to such designated representatives, the dispute will be
referred in writing to the CEO of Intentia and the CEO of the Supplier for
their review and resolution.

38.6                        If the
CEO of Intentia and the CEO of the Supplier are unable to resolve the dispute
within twenty business days or other previously agreed upon time frame, of
their receipt of the written referral, the dispute will be referred to
arbitration in accordance with Section 38.9 below.

38.7                        (a) In
the event of a matter which is reasonably determined by the party seeking
dispute resolution as a matter in which the timeframe of the process of the
dispute resolution process described herein is too lengthy to properly affect
the matter, such party may require the dispute resolution process to
immediately advance to the lead executive level as stated in Section 38.4
above, in which the dispute resolution process shall then resume as
stated.  (b) For any dispute arising
under this Agreement other than a dispute related to the Services, the dispute
resolution process shall immediately advance to the CEO’s of the parties,
respectively, as stated in Section 38.6 above.

38.8                        The
dispute resolution process shall not release the parties from any of their
obligations set forth in this Agreement.

 21
 

 

38.9                        All
disputes relating to this Agreement may, after going through the dispute
resolution process as described in this Section 38 above be referred to
arbitration by either party in accordance with the arbitration rules of the
Stockholm Chamber of Commerce Arbitration Institute. The arbitration proceedings
shall take place in Stockholm. The arbitration panel shall consist of three
arbitrators having significant relevant industry experience shall be selected
as follows:  one arbitrator by each of
the parties and the third by the two arbitrators so selected or, if such
arbitrators cannot agree, by the Swedish Arbitration Association in accordance
with the Rules and all proceedings and filings shall be in English.

38.10                 In the event
of an arbitration proceeding, the rules of the Swedish Judicial Code of
Procedure on the “sammanläggning” of actions and Third Party participation in a
judicial proceeding as well as voting and allocation of trial costs shall be
applicable.

39.  SEVERABILITY.

39.1                        If any
provision or provisions of this Agreement shall be held by a court of competent
jurisdiction to be contrary to law, or for any reason invalid, unenforceable,
void or voidable, such provision or provisions shall be deemed to be null and
void and the remainder of this Agreement shall, to the extent practicable, be
in full force and effect.  To the extent
a provision of this Agreement is in invalid, unenforceable, void or voidable,
the parties agree to negotiate in good faith to amend such to conform as nearly
as possible, in accordance with applicable law, to the intended purpose and
intent of the original provision.

40.  ENTIRE AGREEMENT; SECTION HEADINGS; COUNTERPARTS.

40.1                        This
Agreement together with each of the Exhibits listed in Section 2 above, each of
which is attached hereto and incorporated herein by reference, constitutes the
entire agreement between Supplier and Intentia with respect to the transactions
contemplated herein and the subject matter hereof, and it supersedes and
replaces all prior oral or written agreements, commitments or understandings with
respect to the transactions contemplated herein and the subject matter hereof.
No amendment, modification or discharge of this Agreement shall be valid or
binding, unless set forth in writing and duly executed and delivered by both
Intentia and Supplier. The section headings contained in this Agreement are
inserted for convenience of reference only, shall not be deemed to be a part of
this Agreement for any purpose, and shall not in any way define or affect the
meaning, construction or scope of any of the provisions of this Agreement. To
facilitate execution, this Agreement may be executed in as many counterparts as
may be required, and all counterparts shall collectively constitute a single
Agreement.

41.  WAIVER.

41.1                        No
delay or failure on the part of either party hereto in exercising any right,
power or privilege under this Agreement shall impair any such right, power or
privilege or be construed as a waiver or any acquiescence thereto; nor shall
any single or partial exercise of any right, power, or privilege preclude any
other or further exercise thereof or the exercise of any other right, power, or
privilege.  No waiver shall be valid
against either party, unless made in writing and signed by the party against
whom enforcement of such waiver is sought, and then only to the extent
expressly specified therein.

This Agreement has been executed in two copies of
which the parties have taken one each.

	
  SYMPHONY SERVICE CORPORATION

  	
   

  	
  INTENTIA INTERNATIONAL AB (publ)

  
	
   

  	
   

  	
   

  
	
   

  	
   

  	
   

  	
   

  	
   

  
	
  Signature

  	
   

  	
  Signature

  
	
   

  	
   

  	
   

  
	
  By:

  	
   

  	
   

  	
   

  	
  By:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Title:

  	
   

  	
   

  	
   

  	
  Title:

  	
   

  	
   

  
	
   

  	
   

  	
   

  
	
  Date: May 5,
  2005

  	
   

  	
  Date: May 5, 2005

  
											

 

 22

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00109-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00109-of-00352.parquet"}]]