Document:

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                                                                   Exhibit 10.06

                                DAVOX CORPORATION

                      Non-Qualified Stock Option Agreement

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Davox Corporation, a Delaware corporation (the "Company"), hereby grants this
___ day of _____________, _______, to ((Name)) (the "Employee"), an option to
purchase a maximum of ((Shares)) shares of its Common Stock, $.10 par value, at
the price of ((Price)) per share, on the following terms and conditions:

         1.       Grant Under 1996 Stock Plan. This option is granted pursuant
                  to and is governed by the Company's 1996 Stock Plan (the
                  "Plan") and, unless the context otherwise requires, terms used
                  herein shall have the same meaning as in the Plan.
                  Determinations made in connection with this option pursuant to
                  the Plan shall be governed by the Plan as it exists on this
                  date.

         2.       Grant as Non-Qualified Stock Option; Other Options. This
                  option shall be treated for federal income tax purposes as a
                  Non-Qualified Option (rather than an incentive stock option).
                  This option is in addition to any other options heretofore or
                  hereafter granted to the Employee by the Company, but a
                  duplicate original of this instrument shall not effect the
                  grant of another option.

         3.       Extent of Option if Employment Continues. If the Employee has
                  continued to be employed by the Company on the following
                  dates, the Employee may, subject to Article 2, exercise this
                  option in cumulative installations as follows:

<TABLE>
<S>                                                                  <C>   <C>
                  o   Six months from the Commencement Date            -   one-eighth of the shares

                  o   One year but less than 18 months from            -   an additional one-eighth of
                      the Commencement Date                                the shares

                  o   Eighteen months but less than two years          -   an additional one-eighth of
                      from the Commencement Date                           the shares

                  o   Two years but less than thirty months            -   an additional one-eighth of
                      from the Commencement Date                           the shares

                  o   Thirty months but less than three years          -   an additional one-eighth of
                      from the Commencement Date                           the shares

                  o   Three years but less than forty-two months       -   an additional one-eighth of
                      from the Commencement Date                           the shares

                  o   Forty-two months but less than four years        -   an additional one-eighth of
                      from the Commencement Date                           the shares

</TABLE>

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<TABLE>
<S>                                                                  <C>   <C>
                  o   Four years from the Commencement Date            -   an additional one-eighth of
                                                                           the shares
</TABLE>

For the purposes hereof, the Commencement Date shall be((Effective_Date))

Notwithstanding the vesting schedule set forth in this Article 3 and subject to
the provisions of paragraph 8 (D) of the Plan, in the event the Employee
continues to be employed by the Company on the effective date (the "Effective
Date") of:

         (a)      a change in control of the Company, pursuant to a sale,
                  merger, consolidation, reorganization, combination,
                  recapitalization or similar transaction, or pursuant to a
                  transaction or series of transactions in which the holders of
                  the then outstanding equity securities of the Company, after
                  such transactions, shall hold less than 50% of the surviving
                  entity; or

         (b)      a sale by the Company of all or substantially all of its
                  assets,

then the option shall be immediately and automatically accelerated with respect
to the total number of shares of Common Stock subject to the option which have
not previously vested pursuant to the terms of this Article 3.

The foregoing rights are cumulative and, while the Employee continues to be
employed by the Company, may be exercised up to and including the date which is
ten years from the date this option is granted. All of the foregoing rights are
subject to Articles 4 and 5, as appropriate, if the Employee ceases to be
employed by the Company or dies while in the employ of the Company.

         4.       Retirement; Termination of Employment. If the Employee retires
                  from employment with the Company, no further installments of
                  this option shall become exercisable and this option shall
                  terminate after the passage of 90 days from the date
                  employment ceases, but in no event later than the scheduled
                  expiration date. In such a case, the Employee's only rights
                  hereunder shall be those which are properly exercised before
                  the termination of this option. If the Employee ceases to be
                  employed by the Company, other than by reason of retirement or
                  death, no further installments of this option shall become
                  exercisable and this option shall terminate after the passage
                  of thirty (30) days from the date employment ceases, but in no
                  event later than the scheduled expiration date. In such a
                  case, the Employee's only rights hereunder shall be those
                  which are properly exercised before the termination of this
                  option.

         5.       Death. If the Employee dies while in the employ of the
                  Company, this option may be exercised, to the extent of the
                  number of shares with respect to which the Employee could have
                  exercised it on the date of his death, by his estate, personal
                  representative or beneficiary to whom this option has been
                  assigned pursuant to Article 10, at any time within 180 days
                  after the date of death, but not later than the scheduled
                  expiration date.

                  At the expiration of such 180-day period or the scheduled
                  expiration date, whichever is the earlier, this option shall
                  terminate and the only rights hereunder shall be those as to
                  which the option was properly exercised before such
                  termination.

                                       -2-

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         6.       Partial Exercise. Exercise of this option up to the extent
                  above stated may be made in part at any time and from time
                  to time within the above limits, except that this option may
                  not be exercised for a fraction of a share unless such
                  exercise is with respect to the final installment of stock
                  subject to this option and a fractional share (or cash in
                  lieu thereof) must be issued to permit the Employee to
                  exercise completely such final installment.

         7.       Payment of Price. The option price is payable in United States
                  dollars and may be paid in cash or by check in the amount
                  equal to the option price.

         8.       Agreement to Purchase for Investment. By acceptance of this
                  option, the Employee agrees that a purchase of shares under
                  this option will not be made with a view to their
                  distribution, as that term is used in the Securities Act of
                  1933, as amended, unless in the opinion of counsel to the
                  Company such distribution is in compliance with or exempt from
                  the registration and prospectus requirements of that Act, and
                  the Employee agrees to sign a certificate to such effect at
                  the time of exercising this option and agrees that the
                  certificate for the shares so purchased may be inscribed with
                  a legend to ensure compliance with that Act.

         9.       Method of Exercising Option. Subject to the terms and
                  conditions of this Agreement, this option may be exercised
                  by written notice to the Company, at the principal executive
                  office of the Company, or to such transfer agent as the
                  Company shall designate. Such notice shall state the
                  election to exercise this option and the number of shares in
                  respect of which it is being exercised and shall be signed
                  by the person or persons so exercising this option. Such
                  notice shall be accompanied by payment of the full purchase
                  price of such shares, and the Company shall deliver a
                  certificate or certificates representing such shares as soon
                  as practicable after the notice shall be received. The
                  certificate or certificates for the shares as to which this
                  option shall have been so exercised shall be registered in
                  the name of the person or persons so exercising this option
                  (or, if this option shall be exercised by the Employee and
                  if the Employee shall so request in the notice exercising
                  this option, shall be registered in the name of the Employee
                  and another person jointly, with right of survivorship) and
                  shall be delivered as provided above to or upon the written
                  order of the person or persons exercising this option. In
                  the event this option shall be exercised, pursuant to
                  Article 5 hereof, by any person or persons other than the
                  Employee, such notice shall be accompanied by appropriate
                  proof of the right of such person or persons to exercise
                  this option. All shares that shall be purchased upon the
                  exercise of this option as provided herein shall be fully
                  paid and non-assessable.

         10.      Option Not Transferable. This option is not transferable or
                  assignable except by will or by the laws of descent and
                  distribution. During the Employee's lifetime only the Employee
                  can exercise this option.

         11.      No Obligation to Exercise Option. The grant and acceptance of
                  this option imposes no obligation on the Employee to exercise
                  it.

         12.      No Obligation to Continue Employment. The Company and any
                  Related Corporations are not by the Plan or this option
                  obligated to continue the Employee in employment.

                                       -3-

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         13.      No Rights as Stockholder until Exercise. The Employee shall
                  have no rights as a stockholder with respect to shares subject
                  to this Agreement until a stock certificate therefor has been
                  issued to the Employee and is fully paid for. Except as is
                  expressly provided in the Plan with respect to certain changes
                  in the capitalization of the Company, no adjustment shall be
                  made for dividends or similar rights for which the record date
                  is prior to the date such stock certificate is issued.

         14.      Capital Changes and Business Successions. It is the purpose
                  of this option to encourage the Employee to work for the
                  best interests of the Company and its stockholders. Since,
                  for example, that might require the issuance of a stock
                  dividend or a merger with another corporation, the purpose
                  of this option would not be served if such a stock dividend,
                  merger or similar occurrence would cause the Employee's
                  rights hereunder to be diluted or terminated and thus be
                  contrary to the Employee's interest. The Plan contains
                  extensive provisions designed to preserve options at full
                  value in a number of contingencies. Therefore, provisions in
                  the Plan for adjustment with respect to stock subject to
                  options and the related provisions with respect to
                  successors to the business of the Company are hereby made
                  applicable hereunder and are incorporated herein by
                  reference. In particular, without affecting the generality
                  of the foregoing, it is understood that for the purposes of
                  Articles 3 through 5 hereof, both inclusive, employment by
                  the Company includes employment by a Related Corporation as
                  defined in the Plan.

         15.      Withholding Taxes. If the Company or any Related Corporation
                  in its discretion determines that it is obligated to
                  withhold any tax in connection with the exercise of this
                  option, or in connection with the transfer of, or the lapse
                  of restrictions on, any Common Stock or other property
                  acquired pursuant to this option, the Employee hereby agrees
                  that the Company or any Related Corporation may withhold
                  from the Employee's wages or other remuneration the
                  appropriate amount of tax. At the discretion of the Company
                  or Related Corporation, the amount required to be withheld
                  may be withheld in cash from such wages or other
                  remuneration or in kind from the Common Stock or other
                  property otherwise deliverable to the Employee on exercise
                  of this option. The Employee further agrees that, if the
                  Company or Related Corporation does not withhold an amount
                  from the Employee's wages or other remuneration sufficient
                  to satisfy the withholding obligation of the Company or
                  Related Corporation, the Employee will make reimbursement on
                  demand, in cash, for the amount underwithheld.

         16.      Governing Law. This Agreement shall be governed by and
                  interpreted in accordance with the internal laws of Delaware.

IN WITNESS WHEREOF the Company and the Employee have caused this instrument to
be executed, and the Employee whose signature appears below acknowledges receipt
of a copy of the Plan and acceptance of an original copy of this Agreement.

By:
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       DAVOX Corporation

       --------------------------------------------------
       Employee

                                       -4-<PAGE>

                                                                   Exhibit 10.11

                             CONCERTO SOFTWARE, INC.

                           EXECUTIVE COMPENSATION PLAN

                                     FY 2003

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                             CONCERTO SOFTWARE, INC.

                      EXECUTIVE INCENTIVE COMPENSATION PLAN

                                     FY 2003

I.       PURPOSE

         To reward effective executive leadership and performance that
         contributes to Concerto Software's mission of becoming the dominant
         supplier of customer interaction management solutions worldwide.

II.      EFFECTIVE DATE

         The 2003 Executive Incentive Compensation plan year is January 1, 2003
         through and including December 31, 2003.

III.     ELIGIBILITY

         Eligibility for quarterly bonus shall be determined following the
         conclusion of each quarter and is contingent upon continued employment,
         in good standing, on the first day of the quarter through the date of
         earnings release following the quarterly period of bonus eligibility.
         Payments shall be disbursed as soon as administratively practicable
         after the date Concerto Software releases its quarterly financial
         results. Eligibility for annual bonus is contingent upon continued
         employment, in good standing, through and including the date of
         earnings release following the annual period of bonus eligibility. All
         amounts earned under this plan reflect gross dollars and are therefore
         subject to applicable taxation.

IV.      CORPORATE INCENTIVE PLAN

         The 2003 Executive Incentive Plan shall be comprised of 3 bonus
         components:

         .    Quarterly Bonus
         .    Annual Bonus
         .    Over-Achievement Bonus

         The combined incentives at 100% of plan objectives for the combined
         quarterly and annual components shall equate to xx% of the Executive's
         annual base salary.

         A.       Quarterly Bonus

                  The quarterly bonus at 100% of corporate and individual
                  attainment shall equate to 18.75% of the total bonus available
                  under the plan (xx% of annual Base Salary). The maximum
                  quarterly bonus available under the plan is capped at 100% of
                  the quarterly plan.

                  1.       Corporate Performance Targets

                           The corporate performance targets consist of
                           Quarterly Net Product Bookings & Reported Services
                           Revenue (Weight = 50%) and Operating Income (Weight =
                           50%). Bookings shall be defined as any new product
                           orders received during the quarter that are deemed
                           acceptable to the company by the Chief Financial
                           Officer, net of any customer booking cancellations
                           during the period. Services Revenue is as reported in
                           the Company's financial statements for the period.
                           The entry-point for the quarterly net product
                           bookings & services revenue component shall occur at
                           xx% of the quarterly target and shall be measured on
                           a non-linear basis. The entry-point for the Operating
                           Income bonus shall occur at xx% of the quarterly
                           target.

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                                CONCERTO SOFTWARE

                      EXECUTIVE INCENTIVE COMPENSATION PLAN

                                     FY 2003

IV.      CORPORATE INCENTIVE PLAN

         A.       Quarterly Bonus

                  1.      Corporate Performance Targets * Company Confidential *

                  -------------------------------------------------------------
                                    Product Bookings &
                   Bonus Period      Services Revenue      Operating Income
                                     Quarterly Target

                                      (Weight = 50%)        (Weight = 50%)
                  -------------------------------------------------------------
                       Q1-03               $xxx                  $xxx
                  -------------------------------------------------------------
                       Q2-03               $xxx                  $xxx
                  -------------------------------------------------------------
                       Q3-03               $xxx                  $xxx
                  -------------------------------------------------------------
                       Q4-03               $xxx                  $xxx
                  -------------------------------------------------------------
                  Annual FY 2003           $xxx                  $xxx
                  -------------------------------------------------------------

                  In the event that corporate net product bookings and services
                  revenue performance is below 100% for the quarter, the amount
                  of the quarterly net product bookings and services revenue
                  bonus pool available to each participant shall be reduced on a
                  non-linear basis by 2 percentage points for each percentage
                  point below the corporate performance target. For example,
                  corporate net product bookings and services revenue
                  performance at 80% shall result in product bookings and
                  services bonus availability of 60%. (20 percentage points x 2
                  = 40 percentage point reduction). The entry-point for the
                  Operating Income component is 100%.

B.       Annual Bonus

                  The annual bonus at 100% of the annual plan shall equate to
                  xx% of the total annualized bonus available under the plan.
                  The annual bonus shall be based solely on the net product
                  bookings and services revenue component. The entry-point for
                  annual bonus eligibility shall occur at xx% of the annual net
                  product bookings and services revenue target of $xxx. The
                  annual bonus is capped at 100% achievement. In the event that
                  the annual corporate net product bookings and services revenue
                  performance is below 100%, the amount of the annual net
                  product bookings and services revenue bonus pool available to
                  each participant shall be reduced on a non-linear basis by 2
                  percentage points for each percentage point below the
                  corporate performance target.

                                       2

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                                CONCERTO SOFTWARE

                      EXECUTIVE INCENTIVE COMPENSATION PLAN

                                     FY 2003

IV.      CORPORATE INCENTIVE PLAN

         C.       Over-Achievement Bonus

                  Each executive may be eligible for an over-achievement bonus
                  at the conclusion of the year for corporate performance that
                  exceeds the Annual Bonus Performance Targets as referenced in
                  the schedule above. Each percentage point over 100% shall
                  correlate to additional bonus availability of x%.

                      ----------------------------------------------------------

                                       OVER-ACHIEVEMENT BONUS EXAMPLE
                                       FOR ILLUSTRATIVE PURPOSES ONLY
                      ----------------------------------------------------------
                      Executive Base Salary                            $xxx
                      ----------------------------------------------------------
                      Executive Bonus %                                 xx%
                      ----------------------------------------------------------
                      Executive Incentive @ 100%                        $xx
                      ----------------------------------------------------------
                      ----------------------------------------------------------
                      Annual  Product  Bookings & Services              Xx%
                      Revenue Performance %
                      ----------------------------------------------------------
                      Annual Over-Achievement %                         x%
                      ----------------------------------------------------------
                      Over-Achievement Bonus                            xx%
                      (2x Over-Achievement %)
                      ----------------------------------------------------------
                      ----------------------------------------------------------
                      Over-Achievement Bonus                            $xx
                      Availability
                      ----------------------------------------------------------

         D.       Individual Contribution & Discretionary Authority

                  The President & Chief Executive Officer shall have full
                  discretionary authority to increase, reduce or eliminate the
                  amount of bonus available on any of the above mentioned
                  components (Quarterly, Annual & Over-Achievement) based upon
                  an evaluation and assessment of the executive's overall
                  performance and contribution value to the company during the
                  applicable bonus period.

                                       3

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                                CONCERTO SOFTWARE

                      EXECUTIVE INCENTIVE COMPENSATION PLAN

                                     FY 2003

V.       EMPLOYMENT AT-WILL & TERMINATION

         The employment relationship with Concerto Software is at-will. Either
         the company or the employee may therefore terminate at any time, with
         or without advance notice and with or without reason, the employment
         relationship. Nothing in this plan creates, or is intended to create, a
         promise or representation of continued employment or employment for a
         fixed period of time. No officer, manager, supervisor or other
         representative of the Company has the authority to enter into any
         express or implied agreement of employment for any specified period of
         time or for employment other than employment at-will.

         Eligibility to receive annual bonus under this plan is contingent upon
         being actively employed by through the date of annual earnings release.
         In the unlikely event of a participant's death following a bonus
         period, any unpaid earned bonus shall be payable to the plan
         participant's beneficiary as designated under the Concerto Software
         Life Insurance benefit.

VI.      AUTHORITY

         The President & Chief Executive Officer shall retain final authority to
         settle any disputes that may arise through the interpretation and
         application of the compensation plan. This Plan supersedes all previous
         written and/or verbal agreements, plans or arrangements between the
         employee and the company with respect to the Executive Incentive
         Compensation Program at Concerto Software.

         The Corporation reserves the sole right to change any provision of this
         compensation plan or to terminate the plan in it's entirety at any time
         with or without advance notice and without any liability for the
         disbursement of payments stipulated under this Plan.

         All rewards proposed for disbursement by the President & Chief
         Executive Officer as stipulated under this Plan are subject to approval
         by Concerto Software's Board of Directors.

VII.     INCENTIVE COMPENSATION PLAN ACCEPTANCE

         I hereby acknowledge that I have received, read and fully understand
         the provisions of the 2003 Executive Incentive Compensation Plan and I
         hereby accept the terms and conditions contained herein.

         Furthermore, I acknowledge that the 2003 Executive Incentive
         Compensation Plan sets forth the complete and total understanding with
         respect to incentive compensation, excluding any stock options, between
         the Company and myself and that neither party shall be bound by any
         previous written or oral agreements with respect to compensation as
         this plan shall serve to supersede all compensation plans and
         agreements previously in effect.

         Agreed:

         -------------------------------------------------          ------------
                                                                    DATE

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