Document:

EX-10.1

 Exhibit 10.1 

EXECUTION VERSION 

$100,000,000 

INCONTACT, INC. 
 2.50%
Convertible Senior Notes due 2022 
 PURCHASE AGREEMENT 

March 24, 2015 
 JEFFERIES LLC 

  As Representative of the 
   Initial
Purchasers listed in 
   Schedule I hereto 
 c/o
Jefferies LLC 
 520 Madison Avenue 
 New York, New York 10022

 Ladies and Gentlemen: 
 inContact, Inc., a
Delaware corporation (the “Company”) hereby agrees with you as follows: 
 1. Issuance of Securities. Subject
to the terms and conditions herein contained, the Company proposes to issue and sell to the initial purchasers listed in Schedule I hereto (collectively, the “Initial Purchasers”), for whom Jefferies LLC is acting as representative
(in such capacity, the “Representative”), $100,000,000 in aggregate principal amount of 2.50% Convertible Senior Notes due 2022 (the “Initial Securities”). The Initial Securities will be issued pursuant to an
indenture (the “Indenture”), to be dated as of March 30, 2015, between the Company and Wells Fargo Bank, National Association, as trustee (the “Trustee”). In addition, the Company has granted to the Initial
Purchasers an option to purchase up to an additional $15,000,000 aggregate principal amount of its 2.50% Convertible Senior Notes due 2022 on the terms and conditions and for the purposes set forth in Section 2 (the “Option
Securities” and, together with the Initial Securities, the “Securities”). The Securities will be convertible into cash, duly and validly issued, fully paid and non-assessable shares of the Company’s common stock, par
value $0.0001 per share (the “Common Stock”) or a combination of cash and duly and validly issued, fully paid and non-assessable shares of Common Stock (any shares of Common Stock issuable upon conversion of the Securities,
including any such shares issuable upon conversion in connection with a “make-whole fundamental change” (as defined in the Final Offering Memorandum), being referred to herein as the “Conversion Shares”), on the terms, and
subject to the conditions, set forth in the Indenture. Capitalized terms used, but not defined herein, shall have the meanings set forth in the “Description of the Notes” section of the Final Offering Memorandum (as hereinafter defined).

 The Securities will be offered and sold to the Initial Purchasers pursuant to an exemption from
the registration requirements of the Securities Act of 1933, as amended, and the rules and regulations of the Securities and Exchange Commission (the “SEC”) thereunder (collectively, the “Securities Act”). Upon
original issuance thereof, and until such time as the same is no longer required under the applicable requirements of the Securities Act, the Securities shall bear the legends set forth in the final offering memorandum, dated the date hereof (the
“Final Offering Memorandum”). The Company has prepared a preliminary offering memorandum, dated March 23, 2015 (the “Preliminary Offering Memorandum”), (ii) a pricing term sheet, dated the date hereof,
attached hereto as Schedule II, which includes pricing terms and other information with respect to the Securities and the Conversion Shares (the “Pricing Supplement”), and (iii) the Final Offering Memorandum, in each
case, relating to the offer and sale of the Securities (the “Offering”). All references in this Agreement to the Preliminary Offering Memorandum, the Time of Sale Document (as defined herein) or the Final Offering Memorandum
include, unless expressly stated otherwise, (i) all amendments or supplements thereto, (ii) all documents, financial statements and schedules and other information contained, incorporated by reference or deemed incorporated by reference
therein (and references in this Agreement to such information being “contained,” “included” or “stated” (and other references of like import) in the Preliminary Offering Memorandum, the Time of Sale Document or the
Final Offering Memorandum shall be deemed to mean all such information contained, incorporated by reference or deemed incorporated by reference therein) and (iii) any offering memorandum “wrapper” to be used in connection with offers
to sell, solicitations of offers to buy or sales of the Securities in non-U.S. jurisdictions. The Preliminary Offering Memorandum and the Pricing Supplement are collectively referred to herein as the “Time of Sale Document.” 

2. Terms of Offering. The Initial Purchasers have advised the Company, and the Company understands, that the Initial Purchasers
will make offers to sell (the “Exempt Resales”) some or all of the Securities purchased by the Initial Purchasers hereunder on the terms set forth in the Time of Sale Document to persons (the “Subsequent
Purchasers”) whom the Initial Purchasers reasonably believe are “qualified institutional buyers” as defined in Rule 144A under the Securities Act (“QIBs”). As used herein, “Time of Sale” means 5:30 p.m.
(New York City time) on the date of this Agreement. 
 This Agreement, the Indenture and the Securities are collectively referred to herein
as the “Documents”, and the transactions contemplated hereby and thereby are collectively referred to herein as the “Transactions.” 

3. Purchase, Sale and Delivery.  

(a) On the basis of the representations, warranties, agreements and covenants herein contained and subject to the terms and
conditions herein set forth, the Company agrees to issue and sell to the Initial Purchasers, and the Initial Purchasers, severally and not jointly, agree to purchase from the Company, the aggregate principal amount of Initial Securities set forth
opposite such Initial Purchaser’s name in Schedule I hereto at a purchase price of 96.8% of the aggregate principal amount thereof. 

(b) The Company hereby grants to the Initial Purchasers an option to purchase up to $15,000,000 in aggregate principal amount
of Option Securities at the same 

  
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purchase price as set forth above in Section 3(a) for the Initial Securities. Such option is granted for the purpose of covering sales of Securities in excess of the aggregate principal
amount of Initial Securities in the sale of Initial Securities. The option will expire 30 days after the date of the Final Offering Memorandum and may be exercised in whole or in part by written notice being given to the Company by the Initial
Purchasers; provided that such option may be exercised only once. Such notice shall set forth the aggregate principal amount of Option Securities as to which the option is being exercised, the names in which the principal amount of Option
Securities are to be registered, the denominations in which the Option Securities are to be issued and the date and time, as determined by the Representative, when the Option Securities are to be delivered; provided, however, that this
date and time shall not be earlier than the Initial Closing Date, and if later than the Initial Closing Date, shall not be earlier than the second business day after the date on which the option shall have been exercised nor later than the fifth
business day after the date on which the option shall have been exercised, unless the Company and the Representative agree otherwise. If any Optional Securities are to be purchased, each Initial Purchaser, severally and not jointly, agrees to
purchase from the Company the principal amount of Option Securities that bears the same proportion to the total principal amount of Option Securities to be purchased as the total principal amount of Initial Securities. 

(c) Delivery to the Initial Purchasers of and payment for the Initial Securities shall be made at a closing (the
“Initial Closing”) to be held at 10:00 a.m., New York City time, on March 30, 2015 (the “Initial Closing Date”) and delivery to the Initial Purchasers of and payment for the Option Securities shall be made at a
closing (the “Option Closing” and, together with the Initial Closing, a “Closing”) to be held at a date and time specified by the Representative in the written notice of the Initial Purchasers’ election to
purchase the Option Securities (the “Option Closing Date” and, together with the Initial Closing Date, a “Closing Date”), in each case, at the New York City offices of Skadden, Arps, Slate, Meagher & Flom
LLP (or such other place as shall be reasonably acceptable to the Representative). 
 (d) The Company shall deliver to the
Initial Purchasers one or more certificates representing the Initial Securities and the Option Securities, as the case may be, in definitive form, registered in such names and denominations as the Initial Purchasers may request, against payment by
the Initial Purchasers of the purchase price therefor by immediately available federal funds bank wire transfer to such bank account or accounts as the Company shall designate to the Initial Purchasers at least two business days prior to the
Closing. The certificates representing the Initial Securities and the Option Securities, as the case may be, in definitive form shall be made available to the Initial Purchasers for inspection at the New York City offices of Skadden, Arps, Slate,
Meagher & Flom LLP (or such other place as shall be reasonably acceptable to the Representative) not later than 10:00 a.m. New York City time one business day immediately preceding the applicable Closing Date. The Securities will be
represented by one or more definitive global securities in book-entry form and will be deposited on the Closing Date, by or on behalf of the Company, with The Depository Trust Company (“DTC”) or its designated custodian, and
registered in the name of Cede & Co. 

  
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 4. Representations and Warranties of the Company. The Company represents and
warrants to, and agrees with, each Initial Purchaser that, as of the date hereof and as of the applicable Closing Date: 
  

	(a)	Limitation on Offering Materials. The Company has not prepared, made, used, authorized, approved or distributed and will not, and will not cause or allow its agents or representatives to, prepare, make, use,
authorize, approve or distribute any written communication that constitutes an offer to sell or a solicitation of an offer to buy the Securities, or otherwise is prepared to market the Securities, other than (i) the Time of Sale Document,
(ii) the Final Offering Memorandum and (iii) any marketing materials (including any roadshow or investor presentation materials) or other written communications, in each case used in accordance with Section 5(c) hereof (each such
communication by the Company or its agents or representatives described in this clause (iii), a “Company Additional Written Communication”). 

  

	(b)	No Material Misstatement or Omission. (i) The Time of Sale Document, as of the Time of Sale, did not include any untrue statement of a material fact or omit to state a material fact necessary to make the
statements therein, in the light of the circumstances under which they were made, not misleading, (ii) the Final Offering Memorandum, as of the date thereof, did not, and, at the Closing Date, will not include any untrue statement of a material
fact or omit to state a material fact necessary to make the statements therein, in the light of the circumstances under which they were made, not misleading and (iii) each such Company Additional Written Communication does not conflict with the
information contained in the Time of Sale Document or the Final Offering Memorandum, and when taken together with the Time of Sale Document, did not, and, at the Closing Date, will not contain any untrue statement of a material fact or omit to state
a material fact necessary to make the statements therein, in the light of the circumstances under which they were made, not misleading, except in each case that the representations and warranties set forth in this paragraph do not apply to
statements or omissions made in reliance upon and in conformity with information relating to any Initial Purchaser and furnished to the Company in writing by any Initial Purchaser through the Representative expressly for use in the Time of Sale
Document or the Final Offering Memorandum as set forth in Section 12. No injunction or order has been issued that either (i) asserts that any of the Transactions is subject to the registration requirements of the Securities Act or
(ii) would prevent or suspend the issuance or sale of any of the Securities or the use of the Time of Sale Document or the Final Offering Memorandum in any jurisdiction, and no proceeding for either such purpose has commenced or is pending or,
to the knowledge of the Company, is contemplated. 

  

	(c)	 Documents Incorporated by Reference. The documents incorporated or deemed to be incorporated by reference in the Time of Sale Document or the
Final Offering Memorandum, at the time they were filed with the SEC, complied and, to the extent hereafter filed with the SEC, will comply, in all material respects with the requirements of the Securities Exchange Act of 1934, as amended, and the
rules and regulations of the SEC thereunder (collectively, the “Exchange Act”) and did not or will not contain an untrue statement of a material fact or omit to state a material fact required to be stated therein or necessary to
make the statements therein not misleading. There are no 

  
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contracts or other documents required to be described in such incorporated documents or to be filed as exhibits to such incorporated documents which have not been described or filed as required.

  

	(d)	Reporting Compliance. The Company is subject to, and is in compliance in all material respects with, the reporting requirements of Section 13 and Section 15(d), as applicable, of the Exchange Act.

  

	(e)	Preparation of the Financial Statements. The consolidated financial statements and related notes and supporting schedules of the Company and the Subsidiaries (as defined below) contained or incorporated by
reference in the Time of Sale Document and the Final Offering Memorandum (the “Financial Statements”) present fairly, in all material respects, the financial position, results of operations and cash flows of the Company and its
consolidated Subsidiaries, as of the respective dates and for the respective periods to which they apply and have been prepared in accordance with GAAP applied on a consistent basis throughout the periods involved and the requirements of Regulation
S-X. The financial data set forth under the captions “Selected Financial Data” in the Time of Sale Document and the Final Offering Memorandum has been prepared on a basis consistent with that of the Financial Statements and present fairly
the financial position and results of operations of the Company and its consolidated Subsidiaries as of the respective dates and for the respective periods indicated. The unaudited pro forma financial information and related notes and supporting
schedules of the Company and the Subsidiaries contained in the Time of Sale Document and the Final Offering Memorandum have been prepared in accordance with the requirements of Regulation S-X and have been properly presented, in all material
respects, on the bases described therein, and give effect to assumptions used in the preparation thereof that have been made on a reasonable basis and in good faith and the adjustments used therein are appropriate to give effect to the transactions
and circumstances referred to therein. All other financial, statistical and market and industry data and forward-looking statements (within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act) contained in
the Time of Sale Document and the Final Offering Memorandum are fairly and accurately presented, are based on or derived from sources that the Company believes to be reliable and accurate and are presented on a reasonable basis. No other financial
statements or supporting schedules are required to be included in the Time of Sale Document or the Final Offering Memorandum. The interactive data in eXtensible Business Reporting Language included or incorporated by reference in the Time of Sale
Document and the Final Offering Memorandum fairly presents the information called for in all material respects and has been prepared in accordance with the SEC’s rules and guidelines applicable thereto. 

 

	(f)	 Disclosure Controls and Procedures. The Company and the Subsidiaries maintain an effective system of “disclosure controls and
procedures” (as defined in Rule 13a-15(e) of the Exchange Act) that is designed to ensure that information required to be disclosed by the Company in reports that it files or submits under the Exchange Act is recorded, processed, summarized and
reported within the time periods specified in the SEC’s rules and forms, including controls and procedures designed to ensure that such information is accumulated and communicated to the Company’s management as appropriate to allow

  
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timely decisions regarding required disclosure. The Company and the Subsidiaries have carried out evaluations of the effectiveness of their disclosure controls and procedures as required by Rule
13a-15 of the Exchange Act. The statements relating to disclosure controls and procedures made by the principal executive officers (or their equivalents) and principal financial officers (or their equivalents) of the Company in the certifications
required by the Sarbanes-Oxley Act of 2002 and the rules and regulations promulgated in connection therewith are complete and correct. The interactive data in eXtensible Business Reporting Language included or incorporated by reference in the Time
of Sale Document and the Final Offering Memorandum fairly presents the information called for in all material respects and is prepared in accordance with the SEC’s rules and guidelines applicable thereto. 

 

	(g)	Independent Accountants. Deloitte & Touche LLP (“Deloitte”), who have certified and expressed their opinion with respect to the financial statements including the related notes thereto
and supporting schedules of the Company and its Subsidiaries contained in the Time of Sale Document and the Final Offering Memorandum, are (i) an independent registered public accounting firm with respect to the Company and the Subsidiaries
within the applicable rules and regulations adopted by the SEC and as required by the Securities Act, (ii) in compliance with the applicable requirements relating to the qualification of accountants Regulation S-X and (iii) a
registered public accounting firm as defined by the Public Company Accounting Oversight Board (United States) whose registration has not been suspended or revoked and who has not requested such registration to be withdrawn. 

 

	(h)	No Material Adverse Change. Subsequent to the respective dates as of which information is contained in the Time of Sale Document and the Final Offering Memorandum, except as disclosed in the Time of Sale Document
and the Final Offering Memorandum, (i) neither the Company nor any of the Subsidiaries has incurred any liabilities, direct or contingent, including without limitation any losses or interference with its business from fire, explosion, flood,
earthquakes, accident or other calamity, whether or not covered by insurance, or from any strike, labor dispute or court or governmental action, order or decree, that are material, individually or in the aggregate, to the Company and the
Subsidiaries, taken as a whole, or has entered into any transactions not in the ordinary course of business, (ii) there has not been any material decrease in the capital stock or any material increase in any short-term or long-term indebtedness
of the Company or the Subsidiaries, or any payment of or declaration to pay any dividends or any other distribution with respect to the Company, and (iii) there has not been any material adverse change, or any development that could reasonably
be expected to result in a material adverse change, in the properties, business, prospects, operations, earnings, assets, liabilities or condition (financial or otherwise) of the Company and the Subsidiaries, taken as a whole (each of clauses (i),
(ii) and (iii), a “Material Adverse Change”). 

  

	(i)	 Rating Agencies. No “nationally recognized statistical rating organization” (as that term is used in Rule 15c3-1(c)(2)(vi)(F) under
the Exchange Act) (i) has imposed (or has informed the Company that it is considering imposing) any condition (financial or otherwise) to retain any rating assigned to the Company or any of the Subsidiaries or to

  
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any securities of the Company or any of the Subsidiaries or (ii) has informed the Company that it is considering (A) the downgrading, suspension, or withdrawal of, or any review (or of
any potential or intended review) for a possible change in, any rating so assigned (including, without limitation, the placing of any of the foregoing ratings on credit watch with negative or developing implications or under review with an uncertain
direction) or (B) any change in the outlook for any rating of the Company or any of the Subsidiaries or any securities of the Company or any of the Subsidiaries. 

 

	(j)	Subsidiaries. Each corporation, partnership or other entity in which the Company, directly or indirectly through any of its subsidiaries, owns more than fifty percent (50%) of any class of equity securities
or interests is listed on Schedule III attached hereto (the “Subsidiaries”). 

  

	(k)	Incorporation and Good Standing of the Company and its Subsidiaries. The Company and each of the Subsidiaries (i) has been duly organized or formed, as the case may be, is validly existing and is in good
standing under the laws of its jurisdiction of organization, (ii) has all requisite power and authority to carry on its business and to own, lease and operate its properties and assets as described in the Time of Sale Document and in the Final
Offering Memorandum and (iii) is duly qualified or licensed to do business and is in good standing as a foreign corporation, partnership or other entity as the case may be, authorized to do business in each jurisdiction in which the nature of
such businesses or the ownership or leasing of such properties requires such qualification, except where the failure to be so qualified would not, individually or in the aggregate, have a material adverse effect on (A) the properties, business,
prospects, operations, earnings, assets, liabilities or condition (financial or otherwise) of the Company and the Subsidiaries, taken as a whole, (B) the ability of the Company or any Subsidiary to perform its obligations in all material
respects under any Document, (C) the validity or enforceability of any of the Documents, or (D) the consummation of any of the Transactions (each, a “Material Adverse Effect”). 

 

	(l)	 Capitalization and Other Capital Stock Matters. All of the issued and outstanding shares of capital stock or other equity interests of the
Company and each of the Subsidiaries have been duly authorized and validly issued, are fully paid and nonassessable and were not issued in violation of, and are not subject to, any preemptive or similar rights. The Securities, the Conversion Shares
and all other outstanding shares of capital stock or other equity interests of the Company conform in all material respects to the descriptions thereof set forth in the Time of Sale Document and the Final Offering Memorandum. The Conversion Shares
have been duly authorized and reserved for issuance upon such conversion by all necessary corporate action and such shares, when issued upon such conversion in accordance with the terms of the Securities, will be validly issued, fully paid and
non-assessable; no holder of the Conversion Shares will be subject to personal liability by reason of being such a holder; and the issuance of the Conversion Shares upon such conversion will not be subject to the preemptive or other similar rights
of any securityholder of the Company. None of the outstanding shares of Common Stock was issued in violation of any preemptive rights or other similar rights granted by the Company to any securityholder of the Company. All of the outstanding shares
of capital stock or other equity interests of each of the Subsidiaries that are owned by the Company 

  
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are owned, directly or indirectly, by the Company, free and clear of all liens, security interests, mortgages, pledges, charges, equities, claims or restrictions on transferability or
encumbrances of any kind (collectively, “Liens”), other than those Liens (i) arising under that certain Amended and Restated Loan Agreement dated April 30, 2012, by and between the Company and Zions First National Bank, as
amended by that certain First Amendment to Amended and Restated Loan Agreement dated June 21, 2013, and as amended by that certain Second Amendment to Amended and Restated Loan Agreement dated August 4, 2014 (collectively, the “Loan
Agreement”), (ii) arising under that certain Master Finance Lease between the Company and Zions Credit Corporation dated July 23, 2009, as amended (which is referred to herein together with the Loan Agreement as the “Permitted
Liens”), or (iii) imposed by the Securities Act and the securities or “Blue Sky” laws of certain U.S. state or non-U.S. jurisdictions. Except as disclosed in the Time of Sale Document and the Final Offering Memorandum, there are
no outstanding (A) options, warrants, preemptive rights, rights of first refusal or other rights to purchase from the Company or any of the Subsidiaries, (B) agreements, contracts, arrangements or other obligations of the Company or any of
the Subsidiaries to issue or (C) other rights to convert any obligation into or exchange any securities for, in the case of each of clauses (A) through (C), shares of capital stock of or other ownership or equity interests in the Company
or any of the Subsidiaries. 

  

	(m)	Legal Power and Authority. The Company has all necessary power and authority to execute, deliver and perform its obligations under the Documents and to consummate the Transactions. 

 

	(n)	This Agreement and the Indenture. This Agreement has been duly and validly authorized, executed and delivered by the Company. The Indenture has been duly and validly authorized by the Company and, at the Initial
Closing Date, will have been duly executed and delivered by the Company and will constitute a legal, valid and binding obligation of the Company, enforceable against the Company in accordance with its terms, except that the enforcement thereof may
be subject to (i) bankruptcy, insolvency, reorganization, receivership, moratorium, fraudulent conveyance, fraudulent transfer or other similar laws now or hereafter in effect relating to creditors’ rights generally and (ii) general
principles of equity (whether applied by a court of law or equity) and the discretion of the court before which any proceeding therefor may be brought. When executed and delivered, this Agreement and the Indenture will conform in all material
respects to the descriptions thereof in the Time of Sale Document and the Final Offering Memorandum. 

  

	(o)	 The Securities. The Securities have each been duly and validly authorized by the Company and, when issued and delivered to and paid for by the
Initial Purchasers in accordance with the terms of this Agreement and the Indenture, will have been duly executed, authenticated, issued and delivered and will constitute legal, valid and binding obligations of the Company, entitled to the benefit
of the Indenture, and enforceable against the Company in accordance with its terms, except that the enforcement thereof may be subject to (i) bankruptcy, insolvency, reorganization, receivership, moratorium, fraudulent conveyance, fraudulent
transfer or other similar laws now or hereafter in effect relating to creditors’ rights generally and (ii) general principles of equity (whether 

  
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applied by a court of law or equity) and the discretion of the court before which any proceeding therefor may be brought. When executed and delivered, the Securities will conform in all material
respects to the descriptions thereof in the Time of Sale Document and the Final Offering Memorandum and will be in the form contemplated by the Indenture. 

  

	(p)	Compliance with Existing Instruments. Neither the Company nor any of the Subsidiaries is (i) in violation of its certificate of incorporation, by-laws or other organizational documents (the “Charter
Documents”); (ii) in violation of any U.S. or non-U.S. federal, state or local statute, law (including, without limitation, common law) or ordinance, or any judgment, decree, rule, regulation, order or injunction (collectively,
“Applicable Law”) of any U.S. or non-U.S. federal, state, local or other governmental or regulatory authority, governmental or regulatory agency or body, court, arbitrator or self-regulatory organization (each, a
“Governmental Authority”), applicable to any of them or any of their respective properties; or (iii) in breach of or default under any bond, debenture, note, loan or other evidence of indebtedness, indenture, mortgage, deed of
trust, lease or any other agreement or instrument to which any of them is a party or by which any of them or their respective property is bound (collectively, the “Applicable Agreements”), except, in the case of clauses
(ii) and (iii) for such violations, breaches or defaults that would not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect. All Applicable Agreements are in full force and effect and are legal,
valid and binding obligations, other than as disclosed in the Time of Sale Document and the Final Offering Memorandum. There exists no condition that, with the passage of time or otherwise, would constitute (a) a violation of such Charter
Documents or Applicable Laws, (b) a breach of or default or a “Debt Repayment Triggering Event” (as defined below) under any Applicable Agreement or (c) result in the imposition of any penalty or the acceleration of any
indebtedness. As used herein, a “Debt Repayment Triggering Event” means any event or condition that gives, or with the giving of notice or lapse of time would give, the holder of any note, debenture or other evidence of indebtedness
(or any person acting on such holder’s behalf) the right to require the repurchase, redemption or repayment of all or a portion of such indebtedness by the Company or any of the Subsidiaries or any of their respective properties.

  

	(q)	No Conflicts. Neither the execution, delivery or performance of the Documents nor the consummation of any of the Transactions (including the use of proceeds from the sale of the Securities as described in the
Time of Sale Document and the Final Offering Memorandum under the caption “Use of Proceeds”) will conflict with, violate, constitute a breach of or a default (with the passage of time or otherwise) or a Debt Repayment Triggering Event
under, or result in the imposition of a Lien on any assets of the Company or any of its Subsidiaries, the imposition of any penalty or a Debt Repayment Triggering Event under or pursuant to (i) the Charter Documents, (ii) any Applicable
Agreement, (iii) any Applicable Law or (iv) any order, writ, judgment, injunction, decree, determination or award binding upon or affecting the Company. 

 

	(r)	 No Consents. No consent, approval, authorization, order, filing or registration of or with any Governmental Authority or third party is
required for execution, delivery or performance of the Documents or the consummation of the Transactions, except such (i) 

  
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those that have been official or made, as the case may be, that are in full force and effect and (ii) as may be required under the securities or “Blue Sky” laws of U.S. state or
non-U.S. jurisdictions or other non-U.S. laws applicable to the purchase of the Securities outside the U.S. in connection with the Transactions. 

  

	(s)	No Material Applicable Laws or Proceedings. (i) No Applicable Law has been enacted, adopted or issued, (ii) no stop order suspending the qualification or exemption from qualification of any of the
Securities in any jurisdiction has been issued and no proceeding for that purpose shall have been commenced or, to the Company’s knowledge be pending or contemplated as of the applicable Closing Date and (iii) there is no action, claim,
suit, demand, hearing, notice of violation or deficiency, or proceeding pending or, to the knowledge of the Company threatened or contemplated by Governmental Authorities or threatened by others (collectively, “Proceedings”) that,
with respect to clauses (i), (ii) and (iii) of this paragraph (A) would restrain, enjoin, prevent or interfere with the consummation of the Offering or any of the Transactions or (B) could reasonably be expected to have,
individually or in the aggregate, have a Material Adverse Effect. 

  

	(t)	All Necessary Permits. Each of the Company and the Subsidiaries possess all licenses, permits, certificates, consents, orders, approvals and other authorizations from, and has made all declarations and filings
with, all Governmental Authorities, presently required or necessary to own or lease, as the case may be, and to operate its properties and to carry on its businesses as now or proposed to be conducted as described in the Time of Sale Document and
the Final Offering Memorandum (“Permits”), except where the failure to possess such Permits would not, individually or in the aggregate, have a Material Adverse Effect; each of the Company and the Subsidiaries has fulfilled and
performed all of its obligations with respect to such Permits; no event has occurred which allows, or after notice or lapse of time would allow, revocation or termination of any such Permit or has resulted, or after notice or lapse of time would
result, in any other material impairment of the rights of the holder of any such Permit; and none of the Company or the Subsidiaries has received or has any reason to believe it will receive any notice of any proceeding relating to revocation or
modification of any such Permit, except as described in the Time of Sale Document and the Final Offering Memorandum or except where such revocation or modification would not, individually or in the aggregate, have a Material Adverse Effect.

  

	(u)	Title to Properties. Each of the Company and the Subsidiaries has good, marketable and valid title to all real property owned by it and good title to all personal property owned by it and good and valid title to
all leasehold estates in real and personal property being leased by it and, as of the applicable Closing Date, will be free and clear of all Liens except such as (A) are described in the Time of Sale Document and the Final Offering Memorandum,
(B) do not, singly or in the aggregate, materially affect the value of such property and do not interfere with the use made and proposed to be made of such property by the Company or any of the Subsidiaries or (C) are Permitted Liens. All
Applicable Agreements to which the Company or any of the Subsidiaries is a party or by which any of them is bound are valid and enforceable against each of the Company or such Subsidiary, as applicable, and are valid and enforceable against the
other party or parties thereto and are in full force and effect with only such exceptions as would not, individually or in the aggregate, have a Material Adverse Effect. 

  
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	(v)	Tax Law Compliance. All Tax (as hereinafter defined) returns required to be filed by the Company and each of the Subsidiaries have been filed and all such returns are true, complete and correct in all material
respects. All material Taxes that are due from the Company and the Subsidiaries have been paid other than those (i) currently payable without penalty or interest or (ii) being contested in good faith and by appropriate proceedings and for
which adequate accruals have been established in accordance with generally accepted accounting principles of the United States, applied on a consistent basis throughout the periods involved (“GAAP”). To the knowledge of the Company
there are no actual or proposed Tax assessments against the Company or any of the Subsidiaries that would, individually or in the aggregate, have a Material Adverse Effect. The accruals on the books and records of the Company and the Subsidiaries in
respect of any material Tax liability for any period not finally determined are adequate to meet any assessments of Tax for any such period. For purposes of this Agreement, the term “Tax” and “Taxes” shall mean all U.S. and
non-U.S. federal, state, local and taxes, and other assessments of a similar nature (whether imposed directly or through withholding), including any interest, additions to tax or penalties applicable thereto. 

 

	(w)	 Intellectual Property Rights. Each of the Company and the Subsidiaries owns, or is licensed under, and has the right to use, all patents,
patent rights, licenses, inventions, copyrights, know-how (including trade secrets and other unpatented and/or unpatentable proprietary or confidential information, systems or procedures), trademarks, service marks, technology, know-how, domain
names and trade names (collectively, “Intellectual Property”) necessary for the conduct of its businesses as now conducted or as described in the Time of Sale Document and the Final Offering Memorandum to be conducted and, as of the
applicable Closing Date, the Intellectual Property will be free and clear of all Liens, other than Permitted Liens. The Company is not a party to, or bound by, any options, licenses or agreements with respect to the intellectual property rights of
any other person or entity that are necessary to be described in the Time of Sale Document or the Final Offering Memorandum to avoid a material misstatement or omission and are not described therein. Except as described in the Time of Sale Document
and the Final Offering Memorandum, no claims or notices of any potential claim have been asserted by any person challenging the use of any such Intellectual Property by the Company or any of the Subsidiaries or questioning the validity or
effectiveness of any Intellectual Property or any license or agreement related thereto or the Company’s or any of its Subsidiaries’ rights in or to any such Intellectual Property, other than any claims that, if successful, would not,
individually or in the aggregate, reasonably be expected to have a Material Adverse Effect. None of the intellectual property used by the Company or any of the Subsidiaries has been obtained or is hereby used by the Company or any of the
Subsidiaries in violation of any contractual obligation binding on the Company or any of the Subsidiaries or, to the Company or any of the Subsidiaries’ knowledge, its officers, directors or employees or otherwise in violation of the rights of
any person, other than any violations that, if successful, would not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect. To the Company’s knowledge, no employee of the Company or any of its Subsidiaries
is in violation of any term of any 

  
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employment contract, patent disclosure agreement, invention assignment agreement, non-competition agreement, non-solicitation agreement, nondisclosure agreement or any restrictive covenant to or
with a former employer where the basis of such violation relates to such employee’s employment with the Company or any of its Subsidiaries or actions undertaken by the employee while employed with the Company or any of its Subsidiaries, except
for such violations that would not, individually or in the aggregate, reasonably be expected to result in a Material Adverse Effect. 

  

	(x)	ERISA Matters. Each of the Company, the Subsidiaries and each ERISA Affiliate (as hereinafter defined) has fulfilled its obligations, if any, under the minimum funding standards of Section 302 of the United
States Employee Retirement Income Security Act of 1974, as amended (“ERISA”) with respect to each “pension plan” (as defined in Section 3(2) of ERISA), subject to Section 302 of ERISA, which the Company, the
Subsidiaries or any ERISA Affiliate sponsors or maintains, or with respect to which it has (or within the last three years had) any obligation to make contributions, and each such plan is in compliance in all material respects with the presently
applicable provisions of ERISA and the Internal Revenue Code of 1986, as amended (the “Code”). None of the Company, the Subsidiaries or any ERISA Affiliate has incurred any unpaid liability to the Pension Benefit Guaranty
Corporation (other than for the payment of premiums in the ordinary course) or to any such plan under Title IV of ERISA. “ERISA Affiliate” means a corporation, trade or business that is, along with the Company or any Subsidiary, a
member of a controlled group of corporations or a controlled group of trades or businesses, as described in Section 414 of the Code or Section 4001 of ERISA. 

 

	(y)	Labor Matters. (i) The Company is not party to or bound by any collective bargaining agreement with any labor organization; (ii) there is no union representation question existing with respect to the
employees of the Company, and, to the knowledge of the Company no union organizing activities are taking place that, could, individually or in the aggregate, have a Material Adverse Effect; (iii) to the knowledge of the Company no union
organizing or decertification efforts are underway or threatened against the Company; (iv) no labor strike, work stoppage, slowdown or other material labor dispute is pending against the Company, or, to the Company’s knowledge threatened
against the Company; (iv) there is no worker’s compensation liability, experience or matter that could be reasonably expected to have a Material Adverse Effect; (v) to the knowledge of the Company there is no threatened or pending
liability against the Company pursuant to the Worker Adjustment Retraining and Notification Act of 1988, as amended (“WARN”), or any similar state or local law; (vi) there is no employment-related charge, complaint, grievance,
investigation, unfair labor practice claim or inquiry of any kind, pending against the Company that could, individually or in the aggregate, have a Material Adverse Effect; (vii) to the knowledge of the Company no employee or agent of the
Company has committed any act or omission giving rise to liability for any violation identified in subsection (v) and (vi) above, other than such acts or omissions that would not, individually or in the aggregate, have a Material Adverse
Effect; and (viii) no term or condition of employment exists through arbitration awards, settlement agreements or side agreement that is contrary to the express terms of any applicable collective bargaining agreement. 

  
 Page 12 

	(z)	[reserved] 

  

	(aa)	Compliance with Environmental Laws. Each of the Company and the Subsidiaries is (i) in compliance with any and all applicable U.S. or non-U.S. federal, state and local laws, regulations, decisions and orders
relating to health and safety, or the pollution or the protection of the environment or hazardous or toxic substances or wastes, pollutants or contaminants (“Environmental Laws”), (ii) has received and is in compliance with all
permits, licenses or other approvals required of them under applicable Environmental Laws to conduct its respective businesses and (iii) has not received notice of, and is not aware of, any actual or potential liability for damages to natural
resources or the investigation or remediation of any disposal, release or existence of hazardous or toxic substances or wastes, pollutants or contaminants, in each case except where such non-compliance with Environmental Laws, failure to receive and
comply with required permits, licenses or other approvals, or liability would not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect. Neither the Company nor any of the Subsidiaries has been named as a
“potentially responsible party” under the Comprehensive Environmental Response, Compensation, and Liability Act of 1980, as amended, or any similar U.S. or non-U.S. state or local Environmental Laws or regulation requiring the Company or
any of the Subsidiaries to investigate or remediate any pollutants or contaminants, except where such requirements would not, individually or in the aggregate, have a Material Adverse Effect, whether or not arising from transactions in the ordinary
course of business. 

  

	(bb)	Insurance. Each of the Company and the Subsidiaries are insured by insurers of nationally recognized financial responsibility against such losses and risks and in such amounts as are prudent and customary in the
businesses in which they are engaged. All policies of insurance and any material fidelity or surety bonds insuring the Company or any of the Subsidiaries or their respective businesses, assets, employees, officers and directors are in full force and
effect. The Company and the Subsidiaries are in compliance with the terms of such policies and instruments in all material respects, and there are no claims by the Company or any of the Subsidiaries under any such policy or instrument as to which
any insurance company is denying liability or defending under a reservation of rights clause. Neither the Company nor any such Subsidiary has been refused any insurance coverage sought or applied for, and neither the Company nor any such Subsidiary
has any reason to believe that it will not be able to renew its existing insurance coverage as and when such coverage expires or to obtain similar coverage from similar insurers as may be necessary to continue its business at a cost that would not,
individually or in the aggregate, have a Material Adverse Effect. 

  

	(cc)	 Accounting System. The Company and each of the Subsidiaries make and keep accurate books and records and maintain a system of internal
accounting controls and procedures sufficient to provide reasonable assurance that (i) transactions are executed in accordance with management’s general or specific authorization, (ii) transactions are recorded as necessary to permit
preparation of financial statements in conformity with GAAP, and to maintain asset accountability, (iii) access to assets is permitted only in accordance with management’s general or specific authorization and (iv) the recorded
accountability for assets is compared with the existing assets at reasonable intervals and appropriate action 

  
 Page 13 

	 	
is taken with respect to any material differences. The Company’s independent auditors and board of directors have been advised of: (i) all “material weaknesses” and
“significant deficiencies” (each, as defined in Rule 12b-2 of the Exchange Act), if any, in the design or operation of internal controls which could adversely affect the Company’s ability to record, process, summarize and report
financial data and (ii) all fraud, if any, whether or not material, that involves management or other employees who have a role in the Company’s internal controls (whether or not remediated); all such material weaknesses and significant
deficiencies, if any, have been disclosed in the Time of Sale Document and the Final Offering Memorandum in all material respects; and since the date of the most recent evaluation of such disclosure controls and procedures and internal controls,
there have been no significant changes in internal controls or in other factors that could significantly affect internal controls, including any corrective actions with regard to significant deficiencies and material weaknesses. 

 

	(dd)	Use of Proceeds; Solvency; Going Concern. All indebtedness represented by the Securities is being incurred for proper purposes and in good faith. On the applicable Closing Date, after giving pro forma effect to
the Offering and the use of proceeds therefrom described under the caption “Use of Proceeds” in the Time of Sale Document and Final Offering Memorandum, the Company (i) will be Solvent (as hereinafter defined), (ii) will have
sufficient capital for carrying on its business and (iii) will be able to pay its debts as they mature. As used in this paragraph, the term “Solvent” means, with respect to a particular date, that on such date (i) the
present fair market value (or present fair saleable value) of the assets of the Company is not less than the total amount required to pay the liabilities of the Company on its total existing debts and liabilities (including contingent liabilities)
as they become absolute and matured; (ii) the Company is able to pay its debts and other liabilities, contingent obligations and commitments as they mature and become due in the normal course of business; (iii) assuming consummation of the
issuance of the Securities as contemplated by this Agreement and the Time of Sale Document and Final Offering Memorandum, the Company is not incurring debts or liabilities beyond its ability to pay as such debts and liabilities mature; (iv) the
Company is not engaged in any business or transaction, and is not about to engage in any business or transaction, for which its property would constitute unreasonably small capital after giving due consideration to the prevailing practice in the
industry in which the Company is engaged; and (v) the Company is not otherwise insolvent under the standards set forth in Applicable Laws. 

  

	(ee)	No Price Stabilization or Manipulation. Neither the Company nor any of its Affiliates has and, to the Company’s knowledge, no one acting on its behalf has, (i) taken, directly or indirectly, any action
designed to cause or to result in, or that has constituted or which might reasonably be expected to constitute, the stabilization or manipulation of the price of any security of the Company, whether to facilitate the sale or resale of any of the
Securities or otherwise, (ii) sold, bid for, purchased, or paid anyone any compensation for soliciting purchases of, any of the Securities, or (iii) except as disclosed in the Time of Sale Document and the Final Offering Memorandum, paid
or agreed to pay to any person any compensation for soliciting another to purchase any other securities of the Company. 

  
 Page 14 

	(ff)	No Registration Required Under the Securities Act or Qualification Under the TIA. Without limiting any provision herein, no registration under the Securities Act and no qualification of the Indenture under the
Trust Indenture Act of 1939, as amended (the “TIA”), is required for the offer or sale of the Securities to the Initial Purchasers as contemplated hereby or for the Exempt Resales, assuming the accuracy of the Initial
Purchasers’ representations and warranties in Section 6 herein. 

  

	(gg)	Rule 144A; No Integration or General Solicitation. The Securities will be, upon issuance, eligible for resale pursuant to Rule 144A under the Securities Act and no other securities of the Company are of the same
class (within the meaning of Rule 144A under the Securities Act) as the Securities and listed on a national securities exchange registered under Section 6 of the Exchange Act, or quoted in a U.S. automated inter-dealer quotation system. No
securities of the Company have been offered, issued or sold by the Company or any of its Affiliates within the six-month period immediately prior to the date hereof that would be integrated with the offering of the Securities contemplated by this
Agreement; and the Company does not have any intention of making, and will not make, an offer or sale of such securities of the Company, for a period of six months after the date of this Agreement. As used in this paragraph, the terms
“offer” and “sale” have the meanings specified in Section 2(a)(3) of the Securities Act. None of the Company, any of its Affiliates or other person acting on behalf of the Company has engaged or will engage, in connection
with the offering of the Securities, in any form of general solicitation or general advertising within the meaning of Rule 502 under the Securities Act (each, a “General Solicitation”). 

 

	(hh)	No Directed Selling Efforts. None of the Company, any of its Affiliates or other person acting on behalf of the Company has, with respect to Securities sold outside the United States, offered the Securities to
buyers qualifying as “U.S. persons” (as defined in Rule 902 under the Securities Act) or engaged in any directed selling efforts within the meaning of Rule 902 under the Securities Act; the Company, any Affiliate of the Company and any
person acting on behalf of the Company have complied with and will implement the “offering restrictions” within the meaning of such Rule 902; and neither the Company nor any of its Affiliates has entered or will enter into any arrangement
or agreement with respect to the distribution of the Securities, except for this Agreement; provided that no representation is made in this paragraph with respect to the actions of the Initial Purchasers.  

 

	(ii)	No Applicable Registration or Other Similar Rights. There are no persons with registration or other similar rights to have any equity or debt securities of the Company or any Affiliate registered for sale under a
registration statement, except for rights as have been duly waived.  

  

	(jj)	Margin Requirements. None of the Transactions or the application of the proceeds of the Securities will violate or result in a violation of Section 7 of the Exchange Act (including, without limitation,
Regulation T (12 C.F.R. Part 220), Regulation U (12 C.F.R. Part 221) or Regulation X (12 C.F.R. Part 224) of the Board of Governors of the Federal Reserve System). 

  
 Page 15 

	(kk)	Investment Company Act. The Company has been advised of the Investment Company Act of 1940, as amended, and the rules and regulations of the SEC thereunder (collectively, the “Investment Company
Act”); as of the date hereof and, after giving effect to the Offering and the use of proceeds of the Offering, each of the Company and its Subsidiaries is not and will not be, individually or on a consolidated basis, an “investment
company” that is required to be registered under the Investment Company Act; and following the Closing, the Company and its Subsidiaries will conduct their businesses in a manner so as not to be required to register under the Investment Company
Act. 

  

	(ll)	No Brokers. Neither the Company nor any of its Affiliates has engaged any broker, finder, commission agent or other person (other than the Initial Purchasers) in connection with the Offering or any of the
Transactions, and neither the Company nor any of its Affiliates is under any obligation to pay any broker’s fee or commission in connection with such Transactions (other than commissions or fees to the Initial Purchasers). 

 

	(mm)	No Restrictions on Payments of Dividends. Except as otherwise disclosed in the Time of Sale Document and the Final Offering Memorandum, there is no encumbrance or restriction on the ability of any Subsidiary of
the Company (x) to pay dividends or make other distributions on such Subsidiary’s capital stock or to pay any indebtedness to the Company or any other Subsidiary of the Company, (y) to make loans or advances or pay any indebtedness
to, or investments in, the Company or any other Subsidiary or (z) to transfer any of its property or assets to the Company or any other Subsidiary of the Company. 

 

	(nn)	Sarbanes-Oxley. There is and has been no failure on the part of the Company and the Subsidiaries or any of the officers and directors of the Company or any of the Subsidiaries, in their capacities as such, to
comply with the applicable provisions of the Sarbanes-Oxley Act of 2002 and the rules and regulations promulgated in connection therewith. 

  

	(oo)	Foreign Corrupt Practices Act. None of the Company or any Subsidiary or, to the knowledge of the Company, any director, officer, employee or any agent or other person acting on behalf of the Company or any
Subsidiary has, in the course of its actions for, or on behalf of, the Company or any Subsidiary (i) used any corporate funds for any unlawful contribution, gift, entertainment or other unlawful expenses relating to political activity;
(ii) made any direct or indirect unlawful payment to any domestic government official, “foreign official” (as defined in the U.S. Foreign Corrupt Practices Act of 1977, as amended, and the rules and regulations thereunder
(collectively, the “FCPA”) or employee from corporate funds; (iii) violated or is in violation of any provision of the FCPA or any applicable non-U.S. anti-bribery statute or regulation; or (iv) made any unlawful bribe,
rebate, payoff, influence payment, kickback or other unlawful payment to any domestic government official, such foreign official or employee; and the Company and the Subsidiaries, and, to the knowledge of the Company and the Subsidiaries, its and
their other affiliates have conducted their businesses in compliance with the FCPA and have instituted and maintain policies and procedures designed to ensure, and which are reasonably expected to ensure, continued compliance therewith.

  
 Page 16 

	(pp)	Money Laundering. The operations of the Company and the Subsidiaries are and have been conducted at all times in compliance with applicable financial recordkeeping and reporting requirements of the Currency and
Foreign Transactions Reporting Act of 1970, as amended, the money laundering statutes of all applicable jurisdictions, the rules and regulations thereunder and any related or similar rules, regulations or guidelines issued, administered or enforced
by any governmental agency (collectively, the “Money Laundering Laws”), and no action, suit or proceeding by or before any court or governmental agency, authority or body or any arbitrator involving the Company or the Subsidiaries
with respect to the Money Laundering Laws is pending or, to the Company’s knowledge threatened. 

  

	(qq)	OFAC. Neither the Company nor the Subsidiaries nor, to the Company’s knowledge any director, officer, agent, employee or Affiliate of the Company or any of the Subsidiaries or other person acting on their
behalf is currently subject to any U.S. sanctions administered by the Office of Foreign Assets Control of the U.S. Treasury Department (“OFAC”); and the Company will not directly or indirectly use the proceeds of the Offering, or
lend, contribute or otherwise make available such proceeds to any subsidiary, joint venture partner or other person or entity, for the purpose of financing the activities of or business with any person, or in any country or territory, that currently
is the subject to any U.S. sanctions administered by OFAC or in any other manner that will result in a violation by any person (including any person participating in the transaction whether as initial purchaser, advisor, investor or otherwise) of
U.S. sanctions administered by OFAC. 

  

	(rr)	Related Party Transactions. No relationship, direct or indirect, exists between or among any of the Company or any affiliate of the Company, on the one hand, and any director, officer, member, stockholder,
customer or supplier of the Company or any affiliate of the Company, on the other hand, which is required by the Securities Act to be disclosed in a registration statement on Form S-1 which is not so disclosed in the Time of Sale Document and the
Final Offering Memorandum. There are no outstanding loans, advances (except advances for business expenses in the ordinary course of business) or guarantees of indebtedness by the Company or any affiliate of the Company to or for the benefit of any
of the officers or directors of the Company or any affiliate of the Company or any of their respective family members. 

  

	(ss)	Stamp Taxes. There are no stamp or other issuance or transfer taxes or duties or other similar fees or charges required to be paid in connection with the execution and delivery of this Agreement or the issuance
or sale of the Securities.  

  

	(tt)	Financial Services and Market Act. The Company has not taken or omitted to take any action and will not take any action or omit to take any action (such as issuing any press release or making any other public
announcement referring to the Offering without an appropriate stabilization legend) which may result in the loss by the Initial Purchasers of the ability to rely on any stabilization safe harbor provided by the Financial Services Authority of the
United Kingdom under the Financial Services and Markets Act 2000 (the “FSMA”); provided, however, that an appropriate stabilization legend was not in the Preliminary Offering Memorandum or the Pricing Term Sheet. The
Company has been 

  
 Page 17 

	    	informed of the guidance relating to stabilization provided by the Financial Services Authority of the United Kingdom, in particular the guidance contained in Section MAR 2 of the Financial Services Handbook.

  

	(uu)	Listing. The shares of Common Stock are registered pursuant to Section 12b of the Exchange Act and are listed on The NASDAQ Capital Market (“NASDAQ”), and the Company has taken no action
designed to, or likely to have the effect of, terminating the registration of the shares of Common Stock under the Exchange Act or delisting the shares of Common Stock from NASDAQ. Except as described in the Company’s periodic filings under the
Exchange Act incorporated by reference in the Pricing Disclosure Package or Final Offering Memorandum, the Company has not received any notification that the SEC or NASDAQ is contemplating terminating such registration or listing. 

 

	(vv)	Lock-Ups. Each of the Company’s directors, executive officers and stockholders listed in Exhibit D has executed and delivered to the Representative a lock-up agreement in the form of Exhibit A
hereto (a “Lock-up Agreement”). Exhibit D hereto contains a true, complete and correct list of all directors and “executive officers” (as defined in Rule 16a-1 under the Exchange Act) of the Company. All directors
and executive officers who are required pursuant to this Agreement to execute and deliver a Lock-up Agreement are collectively hereinafter referred to as the “Locked-up Persons.” 

 

	(ww)	Certificates. Each certificate signed by any officer of the Company or any of the Subsidiaries, delivered to the Initial Purchasers shall be deemed a representation and warranty by the Company or any such
Subsidiary (and not individually by such officer) to the Initial Purchasers with respect to the matters covered thereby. 

5. Covenants of the Company. The Company agrees: 

 

	(a)	Securities Law Compliance. To (i) advise the Initial Purchasers promptly after obtaining knowledge (and, if requested by the Initial Purchasers, confirm such advice in writing) of (A) the issuance by any U.S.
or non-U.S. federal or state securities commission of any stop order suspending the qualification or exemption from qualification of any of the Securities for offer or sale in any jurisdiction, or the initiation of any proceeding for such purpose by
any U.S. or non-U.S. federal or state securities commission or other regulatory authority, or (B) the happening of any event that makes any statement of a material fact made in the Time of Sale Document, any Company Additional Written
Communication or the Final Offering Memorandum, untrue or that requires the making of any additions to or changes in the Time of Sale Document, any Company Additional Written Communication, or the Final Offering Memorandum, to make the statements
therein, in the light of the circumstances under which they were made, not misleading, (ii) use its reasonable best efforts to prevent the issuance of any stop order or order suspending the qualification or exemption from qualification of any
of the Securities under any securities or “Blue Sky” laws of U.S. state or non-U.S. jurisdictions and (iii) if, at any time, any U.S. or non-U.S. federal or state securities commission or other regulatory authority shall issue an
order suspending the qualification or exemption from qualification of any of the Securities under any such laws, use its reasonable best efforts to obtain the withdrawal or lifting of such order at the earliest possible time. 

  
 Page 18 

	(b)	Offering Documents. To (i) furnish the Initial Purchasers, without charge, as many copies of the Time of Sale Document and the Final Offering Memorandum, and any amendments or supplements thereto, as the
Representative may reasonably request, and (ii) promptly prepare, upon the Representative’s reasonable request, any amendment or supplement to the Time of Sale Document or Final Offering Memorandum that the Representative, upon advice of
legal counsel, determines may be necessary in connection with Exempt Resales (and the Company hereby consents to the use of the Time of Sale Document and the Final Offering Memorandum, and any amendments and supplements thereto, by the Initial
Purchasers in connection with Exempt Resales). 

  

	(c)	Consent to Amendments and Supplements. Not to amend or supplement the Time of Sale Document or the Final Offering Memorandum prior to the applicable Closing Date, or at any time prior to the completion of the
resale by the Initial Purchasers of all the Securities purchased by the Initial Purchasers, unless the Initial Purchasers shall previously have been advised thereof and shall have provided its written consent thereto. Before making, preparing,
using, authorizing, approving or referring to any Company Additional Written Communications, the Company will furnish to the Representative and counsel for the Initial Purchasers a copy of such written communication for review and will not make,
prepare, use, authorize, approve or refer to any such written communication to which the Representative reasonably objects. The Company consents to the use by the Initial Purchasers of a Company Additional Written Communication that contains
(i) information describing the preliminary terms of the Securities or their offering or (ii) information that describes the final terms of the Securities or their offering and that is included in or is subsequently included in the Final
Offering Memorandum, including by means of the Pricing Supplement. The Company has given the Initial Purchasers notice of any filings made pursuant to the Exchange Act within 48 hours prior to the date hereof. The Company will give the Initial
Purchasers notice of its intention to make any such filing from and after the date hereof through the Closing Date (or, if later, through the completion of the distribution of the Securities by the Initial Purchasers to Subsequent Purchasers) and
will furnish the Initial Purchasers with copies of any such documents a reasonable amount of time prior to such proposed filing, as the case may be, and will not file or use any such document to which the Initial Purchasers or their counsel shall
object. 

  

	(d)	 Preparation of Amendments and Supplements to Offering Documents. So long as the Initial Purchasers shall hold any of the Securities,
(i) if any event shall occur as a result of which, in the reasonable judgment of the Company or the Representative (or counsel for the Initial Purchasers), it becomes necessary or advisable to amend or supplement the Time of Sale Document or
the Final Offering Memorandum to correct any untrue statement of a material fact or omission to state any material fact necessary to make the statements therein, in the light of the circumstances under which they were made, not misleading, or if it
is necessary to amend or supplement the Time of Sale Document or the Final Offering Memorandum to comply with any Applicable Law, to prepare, at the expense of the Company, an appropriate amendment or supplement to the Time of Sale Document and the
Final Offering Memorandum (in form and substance reasonably  

  
 Page 19 

	 	
satisfactory to the Representative) so that (A) as so amended or supplemented, the Time of Sale Document and the Final Offering Memorandum will not include an untrue statement of material
fact or omit to state a material fact necessary to make the statements therein, in the light of the circumstances under which they were made, not misleading, and (B) the Time of Sale Document and the Final Offering Memorandum will comply with
Applicable Law and (ii) if in the reasonable judgment of the Company it becomes necessary or advisable to amend or supplement the Time of Sale Document or the Final Offering Memorandum so that the Time of Sale Document and the Final Offering
Memorandum will contain all of the information specified in, and meet the requirements of, Rule 144A(d)(4) of the Securities Act, to prepare an appropriate amendment or supplement to the Time of Sale Document or the Final Offering Memorandum (in
form and substance reasonably satisfactory to the Representative) so that the Time of Sale Document or the Final Offering Memorandum, as so amended or supplemented, will contain the information specified in, and meet the requirements of, such Rule.

  

	(e)	“Blue Sky” Law Compliance. To cooperate with the Initial Purchasers and the Initial Purchasers’ counsel in connection with the qualification of the Securities under the securities or “Blue
Sky” laws of U.S. state or non-U.S. jurisdictions as the Initial Purchasers may request and continue such qualification in effect so long as reasonably required for Exempt Resales; provided that in connection therewith the Company shall
not be required to (i) qualify as a foreign corporation in any jurisdiction in which it would not otherwise be required to so qualify, (ii) file a general consent to service of process in any such jurisdiction, or (iii) subject itself
to taxation in any jurisdiction in which it would not otherwise be subject. The Company will advise the Initial Purchasers promptly of the suspension of any such exemption relating to the Securities for offering, sale or trading in any jurisdiction
or any initiation or threat of any proceeding for any such purpose, and in the event of the issuance of any order suspending such exemption, the Company shall use its best efforts to obtain the withdrawal thereof at the earliest possible moment.

  

	(f)	 Payment of Expenses. Whether or not any of the Offering or the Transactions are consummated or this Agreement is terminated, to pay
(i) all costs, expenses, fees and taxes incident to and in connection with: (A) the preparation, printing and distribution of the Time of Sale Document and the Final Offering Memorandum and any Canadian “wrapper” and all
amendments and supplements thereto (including, without limitation, financial statements and exhibits), and all other agreements, memoranda, correspondence and other documents prepared and delivered in connection herewith, (B) the negotiation,
printing, processing and distribution (including, without limitation, word processing and duplication costs) and delivery of, each of the Documents, (C) the preparation, issuance and delivery of the Securities, (D) the qualification of the
Securities for offer and sale under the securities or “Blue Sky” laws of U.S. state or non-U.S. jurisdictions (including, without limitation, the fees and disbursements of the Initial Purchasers’ counsel relating to such registration
or qualification), (E) the listing of the Conversion Shares on NASDAQ and/or any other exchange and (F) furnishing such copies of the Time of Sale Document and the Final Offering Memorandum, and all amendments and supplements thereto, as
may reasonably be requested for use by the Initial Purchasers, (ii) all fees and expenses of the counsel, accountants and any other experts or advisors retained by the  

  
 Page 20 

	 	
Company, (iii) all fees and expenses (including fees and expenses of counsel) of the Company in connection with approval of the Securities by DTC for “book-entry” transfer,
(iv) all fees charged by rating agencies in connection with the rating of the Securities, (v) all fees and expenses (including reasonable fees and expenses of counsel) of the Trustee and the Company’s transfer agent, and (vi) all
other fees, disbursements and out-of-pocket expenses incurred by the Initial Purchasers in connection with its services to be rendered hereunder including, without limitation, travel and lodging expenses, roadshow or investor presentation expenses,
word processing charges, the costs of printing or producing any investor presentation materials, messenger and duplicating service expenses, facsimile expenses and other customary expenditures; provided, however, that the Company shall not be
obligated to pay any fees and disbursements of Skadden, Arps, Slate Meagher and Flom, LLP, counsel to the Initial Purchasers. 

  

	(g)	Use of Proceeds. To use the proceeds of the Offering in the manner described in the Time of Sale Document and the Final Offering Memorandum under the caption “Use of Proceeds.” 

 

	(h)	Transaction Documents. To do and perform all things required to be done and performed under the Documents prior to and after the applicable Closing Date, and to satisfy all conditions precedent to the Initial
Purchasers’ obligations hereunder to purchase the Securities. 

  

	(i)	Integration. Not to, and to ensure that no Affiliate of the Company will, sell, offer for sale or solicit offers to buy or otherwise negotiate in respect of any “security” (as defined in the Securities
Act) that would be integrated with the sale of the Securities in a manner that would require the registration under the Securities Act of the sale to the Initial Purchasers or to the Subsequent Purchasers of the Securities. 

 

	(j)	Stabilization or Manipulation. Not to take, and to ensure that no Affiliate of the Company will take, directly or indirectly, any action designed to or that could be reasonably expected to cause or result in
stabilization or manipulation of the price of the Securities or any other reference security, whether to facilitate the sale or resale of the Securities or otherwise. 

 

	(k)	DTC. To use its best efforts to permit the Securities to be eligible for clearance and settlement through DTC. 

  

	(l)	Rule 144(A) Information. For so long as any of the Securities remain outstanding, during any period in which the Company is not subject to Section 13 or 15(d) of the Exchange Act, to make available, upon
request, to any owner of the Securities in connection with any sale thereof and any prospective Subsequent Purchasers of such Securities from such owner, the information required by Rule 144A(d)(4) under the Securities Act. 

 

	(m)	 Furnish Trustee and Securityholder Reports. For so long as any of the Securities remain outstanding, to furnish to the Initial Purchasers
copies of all reports and other communications (financial or otherwise) furnished by the Company to the Trustee or to the holders of the Securities and, as soon as available, copies of any reports or financial 

  
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statements furnished to or filed by the Company with the SEC or any national securities exchange on which any class of securities of the Company may be listed, provided, however, that the filing
of any such reports, financial statements or other communications with EDGAR shall satisfy the requirements of this provision. 

  

	(n)	No General Solicitation or Directed Selling Efforts. Not to, and not to authorize or permit any person acting on its behalf to, solicit any offer to buy or offer to sell the Securities (i) by means of any
form of general solicitation or general advertising (including, without limitation, as such terms are used in Regulation D under the Securities Act) or (ii) in any manner involving a public offering within the meaning of Section 4(a)(2) of
the Securities Act. Before making, preparing, using, authorizing or distributing any General Solicitation, the Company will furnish to the Representative a copy of such communication for review and will not make, prepare, use, authorize, approve or
distribute any such communication to which the Representative reasonably objects. 

  

	(o)	Sale of Restricted Securities. During the one year period after the applicable Closing Date (or such shorter period as may be provided for in Rule 144 under the Securities Act, as the same may be in effect from
time to time), to not, and to not permit any current or future Subsidiaries of either the Company or any other Affiliates controlled by the Company to, resell any of the Securities which constitute “restricted securities” under Rule 144
that have been reacquired by the Company, any current or future Subsidiaries or any other Affiliates controlled by the Company, except pursuant to an effective registration statement under the Securities Act. 

 

	(p)	Stamp Taxes. There are no stamp or other issuance or transfer taxes or duties or other similar fees or charges required to be paid in connection with the execution and delivery of this Agreement or the issuance
or sale of the Securities.  

  

	(q)	Conversion Shares. To reserve and keep available at all times, free of pre-emptive rights, the full number of Conversion Shares issuable upon conversion of the Securities. 

 

	(r)	 Company Lock-Up. During the period commencing on and including the date hereof and continuing through and including the 90th day following the
date of the Final Offering Memorandum (such period, extended as described below, being referred to herein as the “Lock-up Period”), the Company will not, without the prior written consent of the Representative (which consent may be
withheld in its sole discretion), directly or indirectly: (i) sell, offer to sell, contract to sell or lend any Common Stock or Related Securities (as defined below); (ii) effect any short sale, or establish or increase any “put
equivalent position” (as defined in Rule 16a-1(h) under the Exchange Act) or liquidate or decrease any “call equivalent position” (as defined in Rule 16a-1(b) under the Exchange Act) of any Common Stock or Related Securities;
(iii) pledge, hypothecate or grant any security interest in any Common Stock or Related Securities; (iv) in any other way transfer or dispose of any Common Stock or Related Securities; (v) enter into any swap, hedge or similar
arrangement or agreement that transfers, in whole or in part, the economic risk of ownership of any Common Stock or Related Securities, regardless of whether any such transaction is to be settled in securities, in cash or otherwise;
(vi)

  
 Page 22 

	 	
announce the offering of any Common Stock or Related Securities; (vii) file any registration statement under the Securities Act in respect of any Common Stock or Related Securities (other
than as contemplated by this Agreement); or (viii) publicly announce the intention to do any of the foregoing; provided, however, that the foregoing sentence shall not apply to (A) the Securities to be sold hereunder or any
shares of Common Stock issuable upon conversion thereof, (B) any shares of Common Stock or Related Securities issued by the Company upon the exercise of an option or warrant or the conversion of a security outstanding on the date hereof and
referred to in the Time of Sale Document and the Final Offering Memorandum and not covered by clause (C) below (provided further that such option, warrant or security expires or otherwise matures during the Lock-Up Period), (C) any
shares of Common Stock or Related Securities issued or options to purchase Common Stock granted pursuant to existing equity incentive plans of the Company referred to in the Time of Sale Document and the Final Offering Memorandum, or (D) any
shares of Common Stock or Related Securities issued pursuant to any non-employee director stock plan or dividend reinvestment plan referred to in the Time of Sale Document and the Final Offering Memorandum (provided further that, in the case
of this clause (D), any such shares of Common Stock or Related Securities shall be subject to such non-employee director’s Lock-Up Agreement). For purposes of the foregoing, “Related Securities” shall mean any options or
warrants or other rights to acquire Common Stock or any securities exchangeable or exercisable for or convertible into Common Stock, or to acquire other securities or rights ultimately exchangeable or exercisable for, or convertible into, Common
Stock. 

  

	(s)	Investment Company. The Company and its Subsidiaries will conduct their businesses in a manner so as to not be required to register under the Investment Company Act. 

6. Representations and Warranties of the Initial Purchasers. Each Initial Purchaser represents and warrants that: 

 

	(a)	Initial Purchasers Status, Resale Terms. It is a QIB and it will offer the Securities for resale only upon the terms and conditions set forth in this Agreement and in the Time of Sale Document and the Final
Offering Memorandum. 

  

	(b)	Sale of Restricted Securities. It will offer and sell the Securities only to persons reasonably believed by the Initial Purchasers to be QIBs; provided, however, that in purchasing such Securities,
such persons are deemed to have represented and agreed as provided under the caption “Transfer Restrictions” contained in the Time of Sale Document and the Final Offering Memorandum. 

  
 Page 23 

 7. Conditions. The respective obligations of the Initial Purchasers hereunder are
subject to the accuracy, when made and on and as of the Closing Date, of the representations and warranties of the Company contained herein, to the performance by the Company of its obligations hereunder, and to each of the following additional
terms and conditions: 
  

	(a)	Closing Deliverables. The Initial Purchasers shall have received on the applicable Closing Date: 

  

	 	(i)	Officers’ Certificate. A certificate dated the applicable Closing Date, signed by (1) the Chief Executive Officer and (2) the principal financial or accounting officer of the Company, on behalf of
the Company, to the effect that (a) the representations and warranties set forth in Section 4 hereof are true and correct with the same force and effect as though expressly made at and as of the applicable Closing Date, (b) the
Company has performed and complied with all agreements and satisfied all conditions on its part to be performed or satisfied at or prior to the applicable Closing Date, (c) at the applicable Closing Date, since the date hereof or since the date
of the most recent financial statements in the Time of Sale Document and the Final Offering Memorandum (exclusive of any amendment or supplement thereto after the date hereof), no event or events have occurred, no information has become known nor
does any condition exist that, individually or in the aggregate, would have a Material Adverse Effect, (d) since the date of the most recent financial statements in the Time of Sale Document and the Final Offering Memorandum (exclusive of any
amendment or supplement thereto after the date hereof), other than as described in the Time of Sale Document and the Final Offering Memorandum or contemplated hereby, neither the Company nor any Subsidiary has incurred any liabilities or
obligations, direct or contingent, not in the ordinary course of business, that are material to the Company and the Subsidiaries, taken as a whole, or entered into any transactions not in the ordinary course of business that are material to the
business, condition (financial or otherwise) or results of operations or prospects of the Company and the Subsidiaries, taken as a whole, and there has not been any change in the capital stock or long-term indebtedness of the Company or any
Subsidiary of the Company that is material to the business, condition (financial or otherwise) or results of operations or prospects of the Company and the Subsidiaries, taken as a whole, and (e) the sale of the Securities has not been enjoined
(temporarily or permanently). 

  

	 	(ii)	Secretary’s Certificate. A certificate, dated the applicable Closing Date, executed by the Secretary of the Company, certifying such matters as the Representative may reasonably request.

  

	 	(iii)	Good Standing Certificates. A certificate of good standing or other verification of qualification to do business for each of the Company and its Subsidiaries as of a date within 10 days prior to the applicable
Closing Date. 

  
 Page 24 

	 	(iv)	Solvency Certificate. A certificate of solvency, dated the applicable Closing Date, executed by the principal financial or accounting officer of the Company in the form of Exhibit B attached hereto.

  

	 	(v)	Company Counsel Opinion. The opinion of Parsons Behle & Latimer, counsel to the Company, dated the applicable Closing Date, in the form of Exhibit C attached hereto. 

 

	 	(vi)	Initial Purchasers’ Counsel Opinion. An opinion, dated the applicable Closing Date, of Skadden, Arps, Slate, Meagher & Flom LLP, counsel to the Initial Purchasers, in form satisfactory to the
Representative covering such matters as are customarily covered in such opinions. 

  

	 	(vii)	Comfort Letters. The Initial Purchasers shall have received from Deloitte, the registered public or certified public accountants of the Company, (A) a customary initial comfort letter delivered according to
Statement of Auditing Standards No. 72 (or any successor bulletin), dated the date hereof, in form and substance reasonably satisfactory to the Representative and the Initial Purchasers’ counsel, with respect to the financial statements
and certain financial information of the Company and its Subsidiaries contained in the Time of Sale Document and the Final Offering Memorandum, and (B) a customary “bring-down” comfort letter, dated the applicable Closing Date, in
form and substance reasonably satisfactory to the Representative and the Initial Purchasers’ counsel, which includes, among other things, a reaffirmation of the statements made in its initial letter furnished pursuant to clause (A) with
respect to such financial statements and financial information contained in the Time of Sale Document and the Final Offering Memorandum. 

  

	 	(viii)	Final Offering Memorandum. The Final Offering Memorandum. 

  

	(b)	Executed Documents. The Representative shall have received fully executed originals of each Document (each of which shall be in full force and effect on terms reasonably satisfactory to the Representative), and
each opinion, certificate, letter and other document to be delivered in connection with the Offering or any other Transaction. 

  

	(c)	No Material Adverse Change. Subsequent to the respective dates as of which information is given in the Time of Sale Document (exclusive of any amendment or supplement thereto), there shall not have been any
Material Adverse Change that could, in the sole judgment of the Representative be expected to (i) make it impracticable or inadvisable to proceed with the offering, sale or delivery of the Securities on the terms and in the manner contemplated
by this Agreement, the Time of Sale Document and the Final Offering Memorandum, or (ii) materially impair the investment quality of any of the Securities. 

 

	(d)	 No Hostilities. Any outbreak or escalation of hostilities or other national or international calamity or crisis, including acts of terrorism,
or material adverse change or disruption in economic conditions in, or in the financial markets of, the United States (it being  

  
 Page 25 

	 	
understood that any such change or disruption shall be relative to such conditions and markets as in effect on the date hereof), if the effect of such outbreak, escalation, calamity, crisis, act
or material adverse change in the economic conditions in, or in the financial markets of, the United States could be reasonably expected to make it, in the Representative’s sole judgment, impracticable or inadvisable to market or proceed with
the offering or delivery of the Securities on the terms and in the manner contemplated in the Time of Sale Document and the Final Offering Memorandum or to enforce contracts for the sale of any of the Securities. 

 

	(e)	No Suspension in Trading; Banking Moratorium. (i) Trading in the Company’s common stock shall have been suspended by the SEC or NASDAQ or a suspension or limitation of trading generally in securities on
the New York Stock Exchange, the American Stock Exchange, the Nasdaq Global Select Market, the NASDAQ Global Market or NASDAQ or any setting of limitations on prices for securities occurs on any such exchange or market, (ii) the declaration of
a banking moratorium by any Governmental Authority has occurred or the taking of any action by any Governmental Authority after the date hereof in respect of its monetary or fiscal affairs, (iii) as suspension or limitation of trading in
securities of the Company or (iv) a material disruption in settlement or clearing services that, in the case of clause (i) or (ii) of this paragraph, in the Representative’s sole judgment could reasonably be expected to have a
material adverse effect on the financial markets in the United States or elsewhere. 

  

	(f)	Listing. The Conversion Shares shall be listed on NASDAQ. 

  

	(g)	Lock-Up. The Representative shall have received an executed Lock-Up Agreement from each Locked-up Person. 

  

	(h)	Additional Documents. On or prior to the Closing Date, the Company shall have furnished to the Representative such further certificates and documents as the Representative may reasonably request.

 All opinions, letters, evidence and certificates mentioned above or elsewhere in this Agreement shall be deemed to be
in compliance with the provisions hereof only if they are in form and substance reasonably satisfactory to counsel for the Initial Purchasers. 

8. Indemnification and Contribution. 
  

	(a)	Indemnification by the Company. The Company agrees to indemnify and hold harmless each Initial Purchaser, its affiliates, directors, officers, employees and agents, and each person, if any, who controls any
Initial Purchaser within the meaning of Section 15 of the Securities Act or Section 20 of the Exchange Act, against any losses, claims, damages or liabilities of any kind to which any Initial Purchaser, affiliate, director, officer,
employee, agent or such controlling person may become subject under the Securities Act, the Exchange Act or other federal or state statutory law or regulation, or at common law or otherwise (including in settlement of any litigation, if such
settlement is effected with the written consent of the Company), insofar as any such losses, claims, damages or liabilities (or actions in respect thereof) arise out of or are based upon: 

  
 Page 26 

	 	(i)	any untrue statement or alleged untrue statement of a material fact contained in the Preliminary Offering Memorandum, the Time of Sale Document, any Company Additional Written Communication or the Final Offering
Memorandum, or any amendment or supplement thereto; 

  

	 	(ii)	the omission or alleged omission to state, in the Preliminary Offering Memorandum, the Time of Sale Document, any Company Additional Written Communication or the Final Offering Memorandum, or any amendment or supplement
thereto, a material fact necessary to make the statements therein, in light of the circumstances under which they were made, not misleading; or 

  

	 	(iii)	any breach by the Company of its representations, warranties and agreements set forth herein or of Applicable Law; 

and, subject to the provisions hereof, will reimburse, as incurred, any Initial Purchaser and its affiliates, directors, officers, employees,
agents and each such controlling persons for any legal or other expenses incurred by such person in connection with investigating, defending against, settling, compromising, paying or appearing as a third-party witness in connection with any such
loss, claim, damage, liability, expense or action in respect thereof; provided, however, the Company will not be liable in any such case to the extent (but only to the extent) that a court of competent jurisdiction shall have
determined by a final, unappealable judgment that such loss, claim, damage, liability or expense resulted solely from any untrue statement or alleged untrue statement or omission or alleged omission made in the Preliminary Offering Memorandum, the
Time of Sale Document, any Company Additional Written Communication or the Final Offering Memorandum or any amendment or supplement thereto in reliance upon and in conformity with written information concerning any Initial Purchaser furnished to the
Company by any Initial Purchaser specifically for use therein, it being understood and agreed that the only such information furnished by any Initial Purchaser to the Company consists of the information set forth in Section 12. The indemnity
agreement set forth in this Section shall be in addition to any liability that the Company may otherwise have to the indemnified parties. 
  

	(b)	 Indemnification by the Initial Purchasers. The Initial Purchasers, severally and not jointly, agree to indemnify and hold harmless each of the
Company and its directors, officers and each person, if any, who controls the Company within the meaning of Section 15 of the Securities Act or Section 20 of the Exchange Act against any losses, claims, damages, liabilities or expenses to
which the Company or any such director, officer or controlling person may become subject under the Securities Act, the Exchange Act or otherwise, insofar as a court of competent jurisdiction shall have determined by a final, unappealable judgment
that such losses, claims, damages, liabilities or expenses (or actions in respect thereof) have resulted solely from (i) any untrue statement or alleged untrue statement of any material fact contained in the Preliminary Offering Memorandum, the
Time of Sale Document or the Final Offering Memorandum or any amendment or supplement thereto or (ii) the omission or the alleged omission to state therein a material fact necessary to make the statements therein, in light of the circumstances
under which they were made, not misleading, in each case to the extent  

  
 Page 27 

	 	
(but only to the extent) that such untrue statement or alleged untrue statement or omission or alleged omission was made in reliance upon and in conformity with written information concerning the
Initial Purchasers furnished to the Company by the Representative specifically for use therein as set forth in Section 12; and, subject to the limitation set forth immediately preceding this clause, will reimburse, as incurred, any legal or
other expenses incurred by the Company or any such director, officer or controlling person in connection with any such loss, claim, damage, liability, expense or action in respect thereof. The indemnity agreement set forth in this Section shall be
in addition to any liability that the Initial Purchasers may otherwise have to the indemnified parties. 

  

	(c)	 Notifications and Other Indemnification Procedures. As promptly as reasonably practicable after receipt by an indemnified party under this
Section of notice of the commencement of any action for which such indemnified party is entitled to indemnification under this Section, such indemnified party will, if a claim in respect thereof is to be made against the indemnifying party under
this Section, notify the indemnifying party of the commencement thereof in writing; but the omission to so notify the indemnifying party (i) will not relieve such indemnifying party from any liability under Section 8(a) or (b) above
unless and only to the extent it is materially prejudiced as a proximate result thereof and (ii) will not, in any event, relieve the indemnifying party from any obligations to any indemnified party other than the indemnification obligation
provided in Section 8(a) and (b) above. In case any such action is brought against any indemnified party, and it notifies the indemnifying party of the commencement thereof, the indemnifying party will be entitled to participate therein
and, to the extent that it may elect, jointly with any other indemnifying party similarly notified by written notice delivered to the indemnified party promptly after receiving the aforesaid notice from such indemnified party, to assume the defense
thereof, with counsel reasonably satisfactory to such indemnified party; provided, however, that if (i) the use of counsel chosen by the indemnifying party to represent the indemnified party would present such counsel with a
conflict of interest, (ii) the defendants in any such action include both the indemnified party and the indemnifying party, and the indemnified party shall have concluded that a conflict may arise between the positions of the indemnifying party
and the indemnified party in conducting the defense of any such action or that there may be one or more legal defenses available to it and/or other indemnified parties that are different from or additional to those available to the indemnifying
party, or (iii) the indemnifying party shall not have employed counsel reasonably satisfactory to the indemnified party to represent the indemnified party within a reasonable time after receipt by the indemnifying party of notice of the
institution of such action, then, in each such case, the indemnifying party shall not have the right to direct the defense of such action on behalf of such indemnified party or parties and such indemnified party or parties shall have the right to
select separate counsel to defend such action on behalf of such indemnified party or parties at the expense of the indemnifying party. After notice from the indemnifying party to such indemnified party of its election so to assume the defense
thereof and approval by such indemnified party of counsel appointed to defend such action, the indemnifying party will not be liable to such indemnified party under this Section for any legal or other expenses, other than reasonable costs of
investigation, subsequently incurred by such indemnified party in connection with the defense thereof, 

  
 Page 28 

	 	
unless (i) the indemnified party shall have employed separate counsel in accordance with the proviso to the immediately preceding sentence (it being understood, however, that in connection
with such action the indemnifying party shall not be liable for the fees and expenses of more than one separate counsel (in addition to local counsel) in any one action or separate but substantially similar actions in the same jurisdiction arising
out of the same general allegations or circumstances, designated by the Representative in the case of Section 8(a) or the Company in the case of Section 8(b), representing the indemnified parties under such Section 8(a) or (b), as the
case may be, who are parties to such action or actions), (ii) the indemnifying party has authorized in writing the employment of counsel for the indemnified party at the expense of the indemnifying party or (iii) the indemnifying party
shall not have employed counsel satisfactory to the indemnified party to represent the indemnified party within a reasonable time after notice of commencement of the action, in each of which cases the fees and expenses of counsel shall be at the
expense of the indemnifying party and shall be paid as they are incurred. After such notice from the indemnifying party to such indemnified party, the indemnifying party will not be liable for the costs and expenses of any settlement of such action
effected by such indemnified party without the prior written consent of the indemnifying party (which consent shall not be unreasonably withheld), unless such indemnifying party waived in writing its rights under this Section, in which case the
indemnified party may effect such a settlement without such consent. 

  

	(d)	Settlements. No indemnifying party shall be liable under this Section for any settlement of any claim or action (or threatened claim or action) effected without its written consent, which shall not be
unreasonably withheld, but if a claim or action settled with its written consent, or if there be a final judgment for the plaintiff with respect to any such claim or action, each indemnifying party jointly and severally agrees, subject to the
exceptions and limitations set forth above, to indemnify and hold harmless each indemnified party from and against any and all losses, claims, damages or liabilities (and legal and other expenses as set forth above) incurred by reason of such
settlement or judgment. No indemnifying party shall, without the prior written consent of the indemnified party (which consent shall not be unreasonably withheld), effect any settlement or compromise of any pending or threatened proceeding in
respect of which the indemnified party is or could have been a party, or indemnity could have been sought hereunder by the indemnified party, unless such settlement (A) includes an unconditional written release of the indemnified party, in form
and substance satisfactory to the indemnified party, from all liability on claims that are the subject matter of such proceeding and (B) does not include any statement as to an admission of fault, culpability or failure to act by or on behalf
of the indemnified party. Notwithstanding the foregoing, if at any time an indemnified party shall have requested an indemnifying party to reimburse the indemnified party for legal or other expenses as contemplated by Section 8(c) hereof, the
indemnifying party agrees that it shall be liable for any settlement or compromise of, or consent to the entry of any judgment with respect to, any pending or threatened action or claim effected without its written consent if (i) such
settlement is entered into more than 30 days after receipt by such indemnifying party of the aforesaid request and (ii) such indemnifying party shall not have reimbursed the indemnified party in accordance with such request prior to the date of
such settlement or compromise of, or consent to the entry of such judgment. 

  
 Page 29 

	(e)	Contribution. In circumstances in which the indemnity agreements provided for in this Section is unavailable to, or insufficient to hold harmless, an indemnified party in respect of any losses, claims, damages,
liabilities or expenses (or actions in respect thereof), each indemnifying party, in order to provide for just and equitable contributions, shall contribute to the amount paid or payable by such indemnified party as a result of such losses, claims,
damages, liabilities or expenses (or actions in respect thereof) in such proportion as is appropriate to reflect (i) the relative benefits received by the indemnifying party or parties, on the one hand, and the indemnified party, on the other
hand, from the Offering or (ii) if the allocation provided by the foregoing clause (i) is not permitted by applicable law, not only such relative benefits but also the relative fault of the indemnifying party or parties, on the one hand,
and the indemnified party, on the other hand, in connection with the statements or omissions or alleged statements or omissions that resulted in such losses, claims, damages or liabilities (or actions in respect thereof). The relative benefits
received by the Company, on the one hand, and the Initial Purchasers, on the other hand, shall be deemed to be in the same proportion as the total proceeds from the Offering (before deducting expenses) received by the Company bear to the total
discounts and commissions received by the Initial Purchasers. The relative fault of the parties shall be determined by reference to, among other things, whether the untrue or alleged untrue statement of a material fact or the omission or alleged
omission to state a material fact relates to information supplied by the Company, on the one hand, or the Initial Purchasers pursuant to Section 8(b) above, on the other hand, the parties’ relative intent, knowledge, access to information
and opportunity to correct or prevent such statement or omission or alleged statement or omissions, and any other equitable considerations appropriate in the circumstances. 

 

	(f)	Equitable Consideration. The Company and the Initial Purchasers agree that it would not be equitable if the amount of such contribution determined pursuant to Section 8(e) were determined by pro rata or per
capita allocation or by any other method of allocation that does not take into account the equitable considerations referred to in Section 8(e). Notwithstanding any other provision of this Section, the Initial Purchasers shall not be obligated
to make contributions hereunder that in the aggregate exceed the total discounts, commissions and other compensation received by such Initial Purchaser under this Agreement, less the aggregate amount of any damages that such Initial Purchaser has
otherwise been required to pay by reason of the untrue or alleged untrue statements or the omissions or alleged omissions to state a material fact. No person guilty of fraudulent misrepresentation (within the meaning of Section 11(f) of the
Securities Act) shall be entitled to contribution from any person who was not guilty of such fraudulent misrepresentation. Each Initial Purchaser’s obligation to contribute hereunder shall be several in proportion to their respective purchase
obligations hereunder and not joint. For purposes of Section 8(e), each director, officer, employee and affiliate of any Initial Purchaser, and each person, if any, who controls any Initial Purchaser within the meaning of Section 15 of the
Securities Act or Section 20 of the Exchange Act, shall have the same rights to contribution as any Initial Purchaser, and each director, officer, and employee of the Company and each person, if any, who controls the Company within the meaning
of Section 15 of the Securities Act or Section 20 of the Exchange Act, shall have the same rights to contribution as the Company. 

  
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 9. Termination. The Representative may terminate this Agreement (i) at any
time prior to the applicable Closing Date by written notice to the Company if any of the events described in Sections 7(c) (No Material Adverse Change), 7(d) (No Hostilities) or 7(e) (No Suspension in Trading; Banking Moratorium) shall have occurred
or if the Initial Purchasers shall decline to purchase the Securities for any reason permitted by this Agreement or (ii) on the applicable Closing Date if any condition described in Section 7 is not fulfilled or waived in writing by the
Representative on or prior to the applicable Closing Date. Any termination pursuant to this Section shall be without liability on the part of (a) the Company to the Initial Purchasers, except that the Company shall be obligated to reimburse the
Initial Purchasers for all out-of-pocket expenses (including fees and disbursements of Skadden, Arps, Slate, Meagher & Flom LLP, counsel to the Initial Purchasers) incurred by the Initial Purchasers in connection with this Agreement and the
proposed purchase of the Securities, and upon demand the Company shall pay the full amount thereof to the Representative or (b) the Initial Purchasers to the Company, except, in the case of each of clauses (a) and (b), that the provisions
of Sections 9 and 10 hereof shall at all times be effective and shall survive such termination. 
 10. Defaulting Initial
Purchaser. If, on the applicable Closing Date, any one of the Initial Purchasers shall fail or refuse to purchase Securities that it or they have agreed to purchase hereunder on such date, and the aggregate principal amount of Securities
which such defaulting Initial Purchaser agreed but failed or refused to purchase is not more than one tenth of the aggregate principal amount of Securities to be purchased on such date, the other Initial Purchasers shall be obligated severally in
the proportions that the principal amount of Securities set forth opposite their respective names in Schedule I hereto bears to the aggregate principal amount of Securities set forth opposite the names of all such non defaulting Initial
Purchasers to purchase the Securities which such defaulting Initial Purchaser agreed but failed or refused to purchase on such date. If, on the applicable Closing Date any Initial Purchaser shall fail or refuse to purchase Securities which it or
they have agreed to purchase hereunder on such date and the aggregate principal amount of Securities with respect to which such default occurs is more than one tenth of the aggregate principal amount of Securities to be purchased on such date, and
arrangements satisfactory to the non-defaulting Initial Purchasers and the Company for the purchase of such Securities are not made within 36 hours after such default, this Agreement shall terminate without liability on the part of the
non-defaulting Initial Purchasers or of the Company. Any action taken under this Section shall not relieve any defaulting Initial Purchaser from liability in respect of any default of such Initial Purchaser under this Agreement.  

11. Survival. The representations and warranties, covenants, indemnities and contribution and expense reimbursement provisions
and other agreements of the Company set forth in or made pursuant to this Agreement shall remain operative and in full force and effect, and will survive, regardless of (i) any investigation, or statement as to the results thereof, made by or
on behalf of the Initial Purchasers, (ii) the acceptance of the Securities, and payment for them hereunder, and (iii) any termination of this Agreement. 

12. No Fiduciary Relationship. The Company hereby acknowledges that each Initial Purchaser is acting solely as initial purchaser
in connection with the purchase and sale of the Securities. The Company further acknowledges that each Initial Purchaser is acting pursuant to a contractual relationship created solely by this Agreement entered into on an arm’s length basis,
and in no event do the parties intend that the Initial Purchasers act or be responsible as a  

  
 Page 31 

 
fiduciary to the Company or their management, stockholders or creditors or any other person in connection with any activity that the Initial Purchasers may undertake or have undertaken in
furtherance of the purchase and sale of the Securities, either before or after the date hereof. Each Initial Purchaser hereby expressly disclaims any fiduciary or similar obligations to the Company, either in connection with the transactions
contemplated by this Agreement or any matters leading up to such transactions, and the Company hereby confirms its understanding and agreement to that effect. The Company and the Initial Purchasers agree that they are each responsible for making
their own independent judgments with respect to any such transactions and that any opinions or views expressed by the Initial Purchasers to the Company regarding such transactions, including, but not limited to, any opinions or views with respect to
the price or market for the Securities, do not constitute advice or recommendations to the Company. The Company hereby waives and releases, to the fullest extent permitted by law, any claims that either of the Company may have against the Initial
Purchasers with respect to any breach or alleged breach of any fiduciary or similar duty to the Company in connection with the transactions contemplated by this Agreement or any matters leading up to such transactions. 

13. Information Supplied by Representative. The Company hereby acknowledges that, for purposes of Section 4(b) and
Section 8, the only information that the Representative has furnished to the Company specifically for use in the Preliminary Offering Memorandum or the Final Offering Memorandum are the statements set forth in the fourth paragraph and the third
sentence of the sixth paragraph under the caption “Plan of Distribution” in the Preliminary Offering Memorandum and the Final Offering Memorandum. 

14. Miscellaneous. 
  

	(a)	Notices. Notices given pursuant to any provision of this Agreement shall be addressed as follows: (i) if to the Company, to: 7730 S. Union Park Avenue, Suite 500, Salt Lake City, Utah 84047, Attention:
Gregory S. Ayers, with a copy to: Parsons Behle & Latimer, 201 South Main Street, Suite 1800, Salt Lake City, Utah 84111, Attention: Mark E. Lehman, Esq., and (ii) if to the Initial Purchasers, to: Jefferies LLC, 520 Madison Avenue,
New York, NY 10022, with a copy to: Skadden, Arps, Slate, Meagher & Flom LLP, Four Times Square, New York, NY 10036, Attention: Michael J. Zeidel and Yossi Vebman, (or in any case to such other address as the person to be notified may have
requested in writing). 

  

	(b)	Beneficiaries. This Agreement has been and is made solely for the benefit of and shall be binding upon the Company, the Initial Purchasers and to the extent provided in Section 8 hereof, the controlling
persons, affiliates, officers, directors, partners, employees, representatives and agents referred to in Section 8 hereof and their respective heirs, executors, administrators, successors and assigns, all as and to the extent provided in this
Agreement, and no other person shall acquire or have any right under or by virtue of this Agreement. The term “successors and assigns” shall not include a purchaser of any of the Securities from the Initial Purchasers merely because of
such purchase.  

  

	(c)	 Governing Law; Jurisdiction; Waiver of Jury Trial; Venue. This Agreement shall be governed by, and construed in accordance with, the laws of
the State of New York. The Company hereby expressly and irrevocably (i) submits to the non-exclusive jurisdiction  

  
 Page 32 

	 	
of the federal and state courts sitting in the Borough of Manhattan in the City of New York in any suit or proceeding arising out of or relating to this Agreement or the Transactions, and
(ii) waives (a) its right to a trial by jury in any legal action or proceeding relating to this Agreement, the Transactions or any course of conduct, course of dealing, statements (whether verbal or written) or actions of the Initial
Purchasers and for any counterclaim related to any of the foregoing and (b) any obligation which it may have or hereafter may have to the laying of venue of any such litigation brought in any such court referred to above and any claim that any
such litigation has been brought in an inconvenient forum. 

  

	(d)	Entire Agreement; Counterparts. This Agreement constitutes the entire agreement of the parties to this Agreement and supersedes all prior written or oral and all contemporaneous oral agreements, understandings
and negotiations with respect to the subject matter hereof. This Agreement may be executed in two or more counterparts, each one of which shall be an original, with the same effect as if the signatures thereto and hereto were upon the same
instrument.  

  

	(e)	Headings. The headings in this Agreement are for convenience of reference only and shall not limit or otherwise affect the meaning hereof. 

 

	(f)	Separability. If any term, provision, covenant or restriction of this Agreement is held by a court of competent jurisdiction to be invalid, illegal, void or unenforceable, the remainder of the terms, provisions,
covenants and restrictions set forth herein shall remain in full force and effect and shall in no way be affected, impaired or invalidated, and the parties hereto shall use their reasonable best efforts to find and employ an alternative means to
achieve the same or substantially the same result as that contemplated by such term, provision, covenant or restriction. It is hereby stipulated and declared to be the intention of the parties that they would have executed the remaining terms,
provisions, covenants and restrictions without including any of such that may be hereafter declared invalid, illegal, void or unenforceable. 

  

	(g)	Amendment. This Agreement may be amended, modified or supplemented, and waivers or consents to departures from the provisions hereof may be given, provided that the same are in writing and signed by all of
the signatories hereto. 

  

	(h)	USA Patriot Act. The parties acknowledge that in accordance with the requirements of the USA Patriot Act (Title III of Pub. L. 107-56 (signed into law October 26, 2001)), the Initial Purchasers are required
to obtain, verify and record information that identifies its clients, including the Company, which information may include the name and address of its clients, as well as other information that will allow the Initial Purchasers to properly identify
their clients. 

  
 Page 33 

 Please confirm that the foregoing correctly sets forth the agreement between the Company and the
Initial Purchasers. 
  

			
	Very truly yours,
	
	INCONTACT, INC.
		
	By:		  

	Name:		
	Title:		

 Accepted and Agreed to: 

JEFFERIES LLC 
 PIPER JAFFRAY & CO. 

CRAIG-HALLUM CAPITAL GROUP LLC 
 OPPENHEIMER & CO. INC.

 NORTHLAND SECURITIES, INC. 
 By JEFFERIES
LLC, as Authorized Representative 
  

			
	By:		  

	Name:		
	Title:		Managing Director

 SCHEDULE I 

INITIAL PURCHASERS 
  

					
	 Initial Purchasers
	  	Principal
Amount	 
	 Jefferies LLC
	  	$	74,500,000	  
		
	 Piper Jaffray & Co.
	  	$	8,310,000	  
		
	 Craig-Hallum Capital Group LLC
	  	$	7,810,000	  
		
	 Oppenheimer & Co. Inc.
	  	$	6,250,000	  
		
	 Northland Securities, Inc.
	  	$	3,130,000	  
		  	  
	  
	 
	 Total
		$	100,000,000	  

 SCHEDULE II 

PRICING SUPPLEMENT 
 PRICING
TERM SHEET 
 Dated March 24, 2015 

inContact, Inc. 

Offering of 
 $100,000,000
aggregate principal amount of 
 2.50% Convertible Senior Notes due 2022 

The information in this pricing term sheet supplements inContact, Inc.’s preliminary offering memorandum, dated March 23, 2015 (the
“Preliminary Offering Memorandum”), and supersedes the information in the Preliminary Offering Memorandum to the extent inconsistent with the information in the Preliminary Offering Memorandum. In all other respects, this pricing term
sheet is qualified in its entirety by reference to the Preliminary Offering Memorandum. Terms used herein but not defined herein shall have the respective meanings as set forth in the Preliminary Offering Memorandum. Unless the context requires
otherwise, references in this pricing term sheet to “inContact,” “the Company,” “we,” “our” and “us” refer only to inContact, Inc. and not to its subsidiaries. 

 

			
	Issuer:		inContact, Inc., a Delaware corporation.
		
	Ticker / Exchange for Common Stock:		SAAS / The NASDAQ Capital Market (“NasdaqCM”).
		
	Trade Date:		March 25, 2015.
		
	Settlement Date:		March 30, 2015.
		
	Notes:		2.50% Convertible Senior Notes due 2022 (the “Notes”).
		
	Aggregate Principal Amount Offered:		$100.0 million aggregate principal amount of Notes ($115.0 million if the initial purchasers exercise their option to purchase additional Notes in full).
		
	Offering Price:		100% of the principal amount, plus accrued interest, if any, from March 30, 2015.
		
	Maturity:		April 1, 2022, unless earlier converted, redeemed or repurchased.
		
	Annual Interest Rate:		2.50% per annum. Interest will accrue on the Notes from the last date to which interest has been paid or duly provided for or, if no interest has been paid or duly provided for, from March 30, 2015.
		
	Interest Payment Dates:		April 1 and October 1 of each year, beginning on October 1, 2015.
		
	Record Dates:		March 15 and September 15 of each year.
		
	NasdaqCM Last Reported Sale Price ofthe Issuer’s Common Stock on March 24, 2015:		$10.54 per share.
		
	Conversion Premium:		Approximately 35% above the NasdaqCM Last Reported Sale Price of the Issuer’s common stock on March 24, 2015.

			
	Initial Conversion Price:	  	Approximately $14.23 per share of the Issuer’s common stock.
		
	Initial Conversion Rate:	  	70.2790 shares of the Issuer’s common stock per $1,000
principal amount of Notes.
		
	Net Proceeds after Expenses:	  	$96.7 million ($111.2 million if the initial purchasers exercise
their option to purchase additional Notes in full) after deducting
the initial purchasers’ discounts and commissions and the
estimated expenses
associated with this offering.
		
		  	The issuer intends to apply approximately $22.7 million of the net proceeds to retire approximately $11.7 million of term loans and capital lease obligations and to repay $11.0 million of outstanding draws on its secured
revolving credit facility, which will result in $15.0 million of future capacity available under that revolving credit facility. The remaining $74.0 million (or $88.5 million if the initial purchasers exercise their option to purchase additional
Notes in full) will be used for general corporate purposes.
		
	Sole Book-Running Manager:	  	Jefferies LLC.
		
	Lead Manager:	  	Piper Jaffray & Co.
		
	Co-Managers:	  	 Craig-Hallum Capital Group LLC
 Oppenheimer
& Co. Inc.
 Northland Securities, Inc.

		
	Listing:	  	The Notes will not be listed on any securities exchange.
		
	CUSIP Number:	  	45336E AA7
		
	ISIN Number:	  	US45336EAA73
		
	Adjustment to Shares Delivered upon Conversion upon a Make-Whole Fundamental Change:	  	The following table sets forth the number of additional shares that will be added to the conversion rate per $1,000 principal amount of Notes for each stock price and effective date set forth below:

  

																																									
	 EFFECTIVE DATE /

DATE OF NOTICE

OF REDEMPTION
	  	STOCK PRICE	 
	  	$10.54	 	  	$12.00	 	  	$14.23	 	  	$16.00	 	  	$18.50	 	  	$22.00	 	  	$30.00	 	  	$40.00	 	  	$50.00	 	  	$60.00	 
	 March 30, 2015
	  	 	24.5976	  	  	 	21.8057	  	  	 	16.2124	  	  	 	13.1414	  	  	 	10.0571	  	  	 	7.2221	  	  	 	3.8336	  	  	 	1.9861	  	  	 	1.1002	  	  	 	0.6190	  
	 April 1, 2016
	  	 	24.5976	  	  	 	21.6943	  	  	 	16.0031	  	  	 	12.8416	  	  	 	9.7010	  	  	 	6.8570	  	  	 	3.5391	  	  	 	1.7878	  	  	 	0.9695	  	  	 	0.5332	  
	 April 1, 2017
	  	 	24.5976	  	  	 	20.8926	  	  	 	15.6250	  	  	 	12.3711	  	  	 	9.1842	  	  	 	6.3545	  	  	 	3.1587	  	  	 	1.5440	  	  	 	0.8147	  	  	 	0.4347	  
	 April 1, 2018
	  	 	24.5976	  	  	 	19.7596	  	  	 	15.0055	  	  	 	11.6593	  	  	 	8.4448	  	  	 	5.6682	  	  	 	2.6743	  	  	 	1.2529	  	  	 	0.6395	  	  	 	0.3282	  
	 April 1, 2019
	  	 	24.5976	  	  	 	18.4331	  	  	 	14.0113	  	  	 	10.5804	  	  	 	7.3779	  	  	 	4.7258	  	  	 	2.0656	  	  	 	0.9182	  	  	 	0.4521	  	  	 	0.2212	  
	 April 1, 2020
	  	 	24.5976	  	  	 	17.5133	  	  	 	12.3886	  	  	 	8.8997	  	  	 	5.7998	  	  	 	3.4200	  	  	 	1.3278	  	  	 	0.5637	  	  	 	0.2730	  	  	 	0.1271	  
	 April 1, 2021
	  	 	24.5976	  	  	 	16.1133	  	  	 	9.5139	  	  	 	6.0689	  	  	 	3.3495	  	  	 	1.6284	  	  	 	0.5415	  	  	 	0.2483	  	  	 	0.1218	  	  	 	0.0419	  
	 April 1, 2022
	  	 	24.5976	  	  	 	14.7210	  	  	 	0.0000	  	  	 	0.0000	  	  	 	0.0000	  	  	 	0.0000	  	  	 	0.0000	  	  	 	0.0000	  	  	 	0.0000	  	  	 	0.0000	  

 The exact stock price and effective date may not be set forth in the table above, in which case: 

 

	 	•	 	If the stock price is between two stock prices in the table or the effective date is between two effective dates in the table, the number of additional shares will be determined by a straight-line interpolation between
the number of additional shares set forth for the higher and lower stock prices and the earlier and the later effective dates, as applicable, based on a 365- or 366-day year, as applicable. 

	 	•	 	If the stock price is greater than $60.00 (subject to adjustment in the same manner as the stock prices set forth in the column headings of the table above), no additional shares will be added to the conversion rate.

  

	 	•	 	If the stock price is less than $10.54 (subject to adjustment in the same manner as the stock prices set forth in the column headings of the table above), no additional shares will be added to the conversion rate.

 Notwithstanding the foregoing, in no event will the conversion rate be increased as a result of this section to exceed 94.8766 shares of
common stock per $1,000 principal amount of notes, subject to adjustment in the same manner, at the same time and for the same events for which we must adjust the conversion rate as set forth under “Description of Notes—Conversion
Rights—Conversion Rate Adjustments” in the Preliminary Offering Memorandum. 
  

 
 This communication is intended
for the sole use of the person to whom it is provided by the sender. 
 You should rely on the information contained or incorporated by reference in the
Preliminary Offering Memorandum, as supplemented by this pricing term sheet, in making an investment decision with respect to the Notes. 
 Neither
this pricing term sheet nor the Preliminary Offering Memorandum constitutes an offer to sell or a solicitation for an offer to buy any Notes in any jurisdiction where it is unlawful to do so, where the person making the offer is not qualified to do
so, or to any person who cannot legally be offered the Notes. 
 The offer and sale of the Notes and any common stock issuable upon conversion of the
Notes has not been, and will not be, registered under the Securities Act or the securities laws of any jurisdiction. As a result, the Notes and any common stock issuable upon the conversion of the Notes may not be offered or sold except pursuant to
an exemption from, or in a transaction not subject to, the registration requirements of the Securities Act and any other applicable securities laws. Accordingly, the initial purchasers are offering the Notes only to “qualified institutional
buyers” (as defined under Rule 144A under the Securities Act (“Rule 144A”)) in reliance on the exemption from the registration requirements of the Securities Act provided by Rule 144A. 

ANY DISCLAIMERS OR OTHER NOTICES THAT MAY APPEAR BELOW ARE NOT APPLICABLE TO THIS COMMUNICATION AND SHOULD BE DISREGARDED. SUCH DISCLAIMERS OR OTHER NOTICES
WERE AUTOMATICALLY GENERATED AS A RESULT OF THIS COMMUNICATION BEING SENT VIA BLOOMBERG OR ANOTHER EMAIL SYSTEM. 

 SCHEDULE III 

LIST OF SUBSIDIARIES 
  

			
	 Entity Name
	    	 Jurisdiction of Formation

	Buyers United – Virginia, Inc.	    	Virginia
	MyACD, Inc.	    	Utah
	inContact Consulting and Commercial Services, LLC	    	Utah
	inContact EMEA, LLC	    	Utah
	inContact Limited	    	United Kingdom
	inContact Philippines, Inc.	    	Philippines
	inContact Bolivia S.R.L.	    	Bolivia
	inContact SA, LLC	    	Utah

 EXHIBIT A 

            , 2015 

JEFFERIES LLC 
   As Representative of the 

  Initial Purchasers listed in 
   Schedule I
to the Purchase Agreement 
 c/o Jefferies LLC 
 520 Madison
Avenue 
 New York, New York 10022 
  

	RE:	INCONTACT, INC. (the “Company”) 

 Ladies and Gentlemen: 

The undersigned is an owner of record or a beneficial owner of certain shares of common stock, par value $0.0001 per share, of the Company
(“Shares”) or securities convertible into or exchangeable or exercisable for Shares. The Company proposes to carry out an offering (the “Offering”), pursuant to Rule 144A under the Securities Act of 1933, as amended
(the “Securities Act”), of Convertible Senior Notes (the “Notes”) for which you will act as representative of the Initial Purchasers (as defined in the Purchase Agreement (as defined below) relating to the Offering
to which the Company is a party). The undersigned recognizes that the Offering will be of benefit to the undersigned and will benefit the Company. The undersigned acknowledges that you are relying on the representations and agreements of the
undersigned contained in this letter agreement in carrying out the Offering and, at a subsequent date, entering into a Purchase Agreement (the “Purchase Agreement”) with the Company with respect to the Offering. 

In consideration of the foregoing, and for other good and valuable consideration, the receipt of and sufficiency of which are hereby acknowledged, the
undersigned hereby agrees that the undersigned will not, (and will cause any spouse or immediate family member of the spouse or the undersigned living in the undersigned’s household not to), without the prior written consent of Jefferies LLC
(which consent may be withheld in its sole discretion), directly or indirectly, (1) sell, offer, contract or grant any option to sell (including without limitation any short sale), pledge, assign transfer, establish an open “put equivalent
position” within the meaning of Rule 16a-1(h) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), or otherwise dispose of any Shares, options or warrants to acquire Shares, or securities exchangeable or
exercisable for or convertible into Shares currently or hereafter owned either of record or beneficially (as defined in Rule 13d-3 under the Exchange Act) by the undersigned, their spouse or family members, (2) enter into any swap, hedge or
similar arrangement or agreement that transfers, in whole or in part, the economic risk of ownership of all or any part of the Shares, or securities exchangeable or exercisable for or convertible into Shares currently or hereafter owned either of
record or beneficially (as defined in Rule 13d-3 under the Exchange Act) by the undersigned regardless of whether any such transaction is to be settled in securities, 

 
in cash or otherwise, (3) make any demand for or exercise any right or cause to be filed a registration statement, including any amendments thereto, with respect to the registration of any
Shares or securities exchangeable or exercisable for or convertible into Shares or any other securities of the Company or (4) or publicly announce an intention to do any of the foregoing, for a period commencing on the date hereof and
continuing through the close of trading on the date 90 days after the date of the Purchase Agreement (the “Lock-up Period”); provided, that the foregoing restrictions shall not apply to the transfer of any or all of the
Shares owned by the undersigned, either during his lifetime or on death, by gift, will or intestate succession to the immediate family of the undersigned with respect to which the undersigned is the exclusive beneficiary; provided,
however, that in any such case, it shall be a condition to such transfer that (A) the transferee executes and delivers to Jefferies LLC an agreement stating that the transferee is receiving and holding the Shares subject to the
provisions of this letter agreement, and there shall be no further transfer of such Shares, except in accordance with this letter agreement and (B) no public disclosure and no filing by any party to the transfer (donor, donee, transferor or
transferee) under the Exchange Act shall be required nor shall be voluntarily made reporting a reduction in beneficial ownership of the Shares in connection with such transfer or distribution prior to the expiration of the Lock-up Period (as the
same may be extended pursuant to the terms hereof). 
 The undersigned also agrees and consents to the entry of stop transfer instructions with the
Company’s transfer agent and registrar against the transfer of Shares or securities convertible into or exchangeable or exercisable for Shares held by the undersigned except in compliance with the foregoing restrictions. 

This letter agreement is irrevocable and will be binding on the undersigned and the respective successors, heirs, personal representatives, and assigns of the
undersigned. 
 The undersigned hereby represents and warrants that the undersigned has full power, capacity and authority to enter into this letter
agreement. All authority herein conferred or agreed to be conferred and any obligations of the undersigned shall be binding upon the successors, assigns, heirs or personal representatives of the undersigned. 

This letter agreement shall be governed by, and construed in accordance with, the laws of the State of New York. 

  
 A-2 

			
	  
 Printed Name of
Holder

		
	 By:
		  

			Signature
	
	  

Printed Name of Person Signing

	
	 (and indicate capacity of person signing if signing as custodian, trustee, or on behalf of an entity)

  
 A-3 

 EXHIBIT B 

FORM OF SOLVENCY CERTIFICATE 

The undersigned, Gregory S. Ayers, Chief Financial Officer of inContact, Inc., a Delaware corporation (“Borrower”), solely in
his capacity as Chief Financial Officer of Borrower and not in any individual capacity, does herby certify pursuant to Section 7(a)(iv) of the purchase agreement (the “Purchase Agreement”) dated as of March 24,
2015, between Borrower and the Initial Purchasers, as follows: 
 Both immediately before and immediately after the consummation of the
transactions to occur on the applicable Closing Date and after giving effect to the use of proceeds described under the caption “Use of Proceeds” in the Time of Sale Document and Final Offering Memorandum: 

 

	 	1.	The fair value of the properties of the Company and the Subsidiaries, taken as a whole, will exceed their consolidated debts and liabilities, subordinated, contingent or otherwise; 

 

	 	2.	The present fair saleable values of the property of the Company and the Subsidiaries, taken as a whole, will be greater than the amount that will be required to pay the probable liability of their consolidated debts and
other liabilities, subordinated, contingent or otherwise, as such debts and other liabilities become absolute and matured; 

  

	 	3.	The Company and the Subsidiaries, taken as a whole, will be able to pay their consolidated debts and liabilities, subordinated, contingent or otherwise, as such debts and liabilities become absolute and matured;

  

	 	4.	The Company and the Subsidiaries, taken as a whole, will not have unreasonably small capital with which to conduct the business in which they are engaged as such business is now conducted and is proposed, contemplated
or about to be conducted following the Closing Date; 

  

	 	5.	The Company has not incurred (by way of assumption or otherwise) any obligation or liability (contingent or otherwise) under the Documents with actual intent to hinder, delay or defraud either present or future
creditors of the Company and the Subsidiaries or any of their affiliates, as case may be; 

  

	 	6.	In reaching the conclusions set forth in this Certificate, the undersigned has considered such facts, circumstances and matters as the undersigned has deemed appropriate and has made such investigations and inquiries as
the undersigned has deemed appropriate, having taken into account the nature of the particular business anticipated to be conducted by the Company after consummation of the transactions. 

Unless otherwise defined herein, terms defined in the Purchase Agreement and used herein shall have the meanings given to them in the Purchase
Agreement. 

  
 B-1 

 The undersigned understands that the Initial Purchasers are relying on the truth and accuracy of
contents of this Certificate in connection with its entering into the Purchase Agreement. 
  

			
	INCONTACT, INC.
		
	By:		  

	Name:		Gregory S. Ayers
	Title:		Chief Financial Officer

  
 B-2 

 EXHIBIT C 

FORM OF OPINION OF 

PARSONS BEHLE & LATIMER 

  
 C-1 

 EXHIBIT D 

DIRECTORS, OFFICERS AND STOCKHOLDERS 

Paul Jarman 
 Gregory S. Ayers 

William Robinson 
 Mariann McDonagh 

Julian Critchfield 
 Theodore Stern 

Steve Barnett 
 Blake O. Fisher, Jr. 

Paul F. Koeppe 
 Mark Emkjer 

Hamid Akhavan 

  
 D-1Exhibit 10.14

 

SETTLEMENT AGREEMENT AND FULL AND FINAL RELEASE

This Agreement is made between J. David Eberle (“Eberle”), and ARC Group, Inc. f/k/a American Restaurant Concepts, Inc., including any of its past, present or future parent subsidiary, affiliated, and related entities, including but not limited to Dick’s Wings and their respective past, present, or future directors, administrators, officers, employees, agents, attorneys, representatives, and assigns (collectively “ARC”).

REASONS FOR AGREEMENT

1.           Eberle and ARC are parties to a Lawsuit in the Circuit Court of Florida in the Fourth Judicial District in and for Duval County (Case No.: 16-2012-CA-4712) (the “Lawsuit”); and

2.           Eberle and ARC want to resolve the claims made by Eberle in the Lawsuit, as well as any other claims Eberle may have against ARC arising out of facts or events, known or unknown, occurring up to and including the date of execution of this Settlement Agreement and Full and Final Release (“Agreement”).

Therefore, in consideration of the promises contained in this Agreement, Eberle and ARC agree to each of the following provisions:

AGREEMENT

1.           Settlement Payments.  ARC will pay the total amount of One-Hundred Thousand Dollars and No Cents ($100,000.00).  This money represents alleged back-pay owed as well as attorneys’ fees.   ARC will also cause 57,142 shares of stock of ARC Group, Inc. (ARCK) to be issued to Eberle. The transfer of stock shall be completed by no later than February 1, 2015.

 

    	1

    	 

    
 

 

2.           Timing of Payments.  The money referenced in Paragraph 1 shall be paid via check made payable to Rolfe & Lobello PA Trust and sent to J. David Eberle c/o Brett Burkett, Esq., Rolfe & Lobello, 233 East Bay Street, Jacksonville, FL, 32202 on the following schedule:

a)           $16,667.00 no later than March 1, 2015;

b)           $16,667.00 no later than April 1, 2015;

c)           $16,667.00 no later than May 1, 2015;

d)           $16,667.00 no later than June 1, 2015;

e)           $16,667.00 no later than July 1, 2015; and

f)           $16,665.00 no later than August 1, 2015.

Should any of these payments not be made timely, the parties agree that default shall occur ten (10) days after such payment was due.  Upon default, Eberle shall be entitled to obtain a judgment against ARC for $112,846.30 plus attorneys’ fees of $20,355.00 less any monies already received without notice. In the event of a default, despite the provisions of paragraph 10 below, Eberle can use this Agreement in a proper court hearing to obtain such Judgment.

3.           Taxes.  The sums paid by ARC pursuant to Paragraph 1 will not be subject to withholding for income taxes or FICA by ARC but will be reported to the appropriate taxing authorities as payments to or on behalf of Eberle.  ARC has made no other representations to Eberle or Eberle’s attorney as to whether any payment made hereunder is or is not subject to withholding, reporting, income taxation or FICA.  Eberle understands and agrees that he is responsible for reporting and paying any applicable income taxes and FICA.  Should, for whatever reason, a federal, state or other governmental authority assert that any payment or consideration for settlement under this Agreement is subject to income taxation or FICA, Eberle shall indemnify, defend, and hold ARC harmless from any and all actions, proceedings, claims, and demands for the payment of income taxation or FICA, interest, penalties, levies, or assessments applicable thereto by virtue of the fact that there was no reporting or withholding on such payment or consideration.

 

    	2

    	 

    
 

 

4.           General Release.  Eberle agrees for himself and his successors in interest to release ARC from all claims of every kind (including without limitation attorneys’ fees and costs) which Eberle has ever had or now may have against ARC.  These claims include, but are not limited to: all claims arising out of Eberle’s employment or association with ARC, all claims arising from the termination of his employment, all claims arising under Federal Law including but not limited to all claims arising under Title VII of the Civil Rights Act of 1964, the Americans With Disabilities Act, the Age Discrimination in Employment Act, 42 U.S.C. § 1981, the Family and Medical Leave Act, the Fair Labor Standards Act, the Employee Retirement Income Security Act, all claims for race discrimination, national origin discrimination, age discrimination, sex discrimination, sexual harassment, and hostile work environment, all claims for retaliation, all claims for wrongful discharge, all claims under the Florida Civil Rights Act, or any other state or local laws relating to employment or benefits associated with employment, all claims for negligence, negligent hiring, negligent retention, negligent supervision, negligent training, intentional infliction of emotional distress, all claims for emotional distress, mental anguish, or personal injury, all claims for compensatory or punitive damages, all claims under Florida law, all claims arising under the civil rights, employment and labor laws of any state, all claims that may be asserted on Eberle’s behalf by others, as well as any and all claims that were asserted or that could have been asserted by Eberle in the Lawsuit.

Eberle further agrees that if he unsuccessfully attempts to avoid or set aside the terms of this General Release, or if ARC successfully asserts this General Release as a defense or bar to any claim asserted by Eberle, he shall be liable for the costs and attorneys’ fees of ARC in defending against such claims and/or asserting such defense.

 

    	3

    	 

    
 

 

5.            Special Release Notification.  The General Release, Paragraph 3, includes a release of all claims under the Age Discrimination in Employment Act (“ADEA”) and, therefore, pursuant to the requirements of the ADEA, Eberle acknowledges the following:

(a)           that he has been advised that this release includes, but is not limited to, all claims under the ADEA arising up to and including the date of his execution of this release;

(b)           that he has been advised to consult with an attorney and/or other advisor of her choosing concerning her rights and obligations under this release;

(c)           that he has been advised to consider fully this release before executing it;

(d)           that he has been offered ample time and opportunity, in excess of 21 days, to do so and has chosen to voluntarily waive this time period; and

(e)           that this release shall become effective and enforceable seven (7) days following execution of this Agreement by Eberle, during which seven (7) day period Eberle may revoke his acceptance of this Agreement by delivering written notice to Nancy A. Johnson, McGuireWoods LLP, 50 N. Laura Street, Suite 3300, Jacksonville, FL  32202.

6.            Dismissal with Prejudice.  Eberle agrees to dismiss the Lawsuit, with prejudice, as to all claims that were asserted or could have been asserted in the Lawsuit no later than February 2, 2015.  Eberle authorizes his attorney of record in the Lawsuit to file a Stipulation of Dismissal, with prejudice, for and on his behalf.

 

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7.           No Further Compensation.  Eberle agrees that he will not seek or accept any personal, equitable, or monetary relief in the event that any person, organization, or other entity, files any charge, claim, or suit against ARC relating to any of the released claims.

8.           No Future Employment.  Eberle agrees that that he shall have no future employment with ARC in any capacity, including as an employee, consultant, or independent contractor, and that she shall never again seek employment with ARC in any capacity, including as an employee, consultant or independent contractor.  Should Eberle submit an application for employment with ARC or otherwise seek consideration for employment with ARC, he understands and agrees that this Agreement shall constitute legal and sufficient grounds for his rejection.  Further, Eberle agrees not to knowingly accept employment with ARC at any time in the future.

9.           Neutral Reference.  ARC will provide only Eberle’s dates of employment, positions held and rates of pay in response to requests for employment references, and any other information required by law.

10.         Confidentiality Agreement and Non-Disparagement.  Eberle agrees to keep the fact, amount, and terms of this Agreement, and all negotiations and discussions leading up to the execution of this Agreement, in strict confidence.  Eberle further agrees not to disclose this document, its contents or subject matter to any person other than to his lawyer, except pursuant to written authorization by ARC, or as compelled by law or Court Order.

Eberle affirms that he understand and acknowledges his obligation to keep confidential all confidential and proprietary information of ARC.  Eberle represents that he has returned all property and information belonging to ARC, including but not limited to, all technical information, customer information, pricing information, brochures, specifications, quotations, marketing strategies, inventory records and sales records.  Eberle acknowledges that he has not kept any copies, computer files or data in any form, nor made or retained any abstracts or notes of such information.

 

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Eberle agrees that if he violates the terms of the above confidentiality provisions, the breach will result in damages to ARC that are difficult to quantify with particularity.  Accordingly, Eberle will be liable to ARC for all costs and attorneys’ fees incurred in enforcing this provision and in recovering such damages.  This Agreement may be used as evidence in any subsequent proceeding alleging a breach of this Agreement.

Eberle shall refrain from making any derogatory, disparaging or critical comments regarding ARC, its expertise, services or products.

11.           No Admission.  Eberle understands and agrees that ARC expressly denies any liability in connection with the Lawsuit, and any responsibility for any injury or loss alleged by Eberle; that settlement of the Lawsuit is the compromise of disputed claims; and that the settlement referred to herein was made by ARC only to avoid the expense, inconvenience, and disruption that would result from continued litigation.

12.           Severability.  If any portion of this Agreement is void or deemed unenforceable for any reason, the unenforceable portion shall be deemed severed from the remaining portions of this Agreement, which shall otherwise remain in full force.

13.           Entire Agreement.  Eberle acknowledges that he has been fully advised to consult an attorney as to the terms and provisions of this Agreement.  Eberle acknowledges that in executing this Agreement he does not rely and has not relied upon any representation or statement not set forth herein with regard to the subject matter, basis or effect of this Agreement.  Eberle represents that he has had the opportunity to consult competent legal counsel of his own choosing before signing this Agreement, has carefully read the Agreement and has been fully and fairly advised as to its terms.  Eberle further represents and warrants that he has been given adequate time to consider this Agreement before executing it and that he executes this Agreement as his own free act and deed.

 

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WHEREFORE, J. David Eberle, by his signature below, expressly agrees to be bound by each of the provisions contained within this Settlement Agreement and Full and Final Release, and acknowledges that there exist no other promises, representations or agreements relating to this settlement, except as specifically set forth herein.

 

 

	/s/ J. David Eberle 	 
	
J. David Eberle

	 
	 	 
	 	 
	 	 
	

DATED: January 8, 2015

	 
	 	 
	 	 

 

ARC Group f/k/a American Restaurant Concepts, Inc.

 

 

 

	
By

	/s/ Rick Akam 	 
	 	Rick Akam	 
	 	 	 
	It’s Chief Executive Officer	 
	 	 
	 	 
	 	 	 
	Dated: January 8, 2015	 

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