Document:

Fifteenth Amendment to the Restated and Amended Agreement - Comcast Cable

 EXHIBIT 10.21K 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

FIFTEENTH AMENDMENT 
 TO THE 
 RESTATED AND AMENDED 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 
 This FIFTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC
(“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG document #2296663) dated July 1,
2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the
terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms. 
 CSG and Customer agree to the following as of the Effective Date: 

 

	1.	Pursuant to the Fourth Amendment to the Agreement, dated April 13, 2010 (CSG #2302715 v1.10) (the “Fourth Amendment”), a limited version of CSG’s
Direct Sales ExpressTM (“Limited DSX”) was added to the Agreement. Customer now desires to use, and CSG agrees to provide, the full service version of CSG’s Direct Sales Express (“Direct Sales Express – Full Service
Version”). 

  

	2.	Upon migration from Limited DSX to Direct Sales Express – Full Service Version, Schedule B-1 of the Agreement shall be amended by deleting the Product
Description for the Limited DSX in its entirety as well as any and all references to the Limited DSX as a CSG Product. 

  

	3.	Schedule C of the Agreement, entitled “RECURRING SERVICES,” shall be amended to add the following to the list of Recurring Services:

 Direct Sales Express – Full Service Version 

 

	4.	Schedule C shall be further amended by adding the Service description for Direct Sales Express – Full Service Version as Exhibit C-20, which is attached
hereto and incorporated herein by this reference. 

  

	5.	CSG and Customer agree that the pricing set forth in the Fourth Amendment for Limited DSX shall remain in effect until such time as CSG and Customer have completed
the migration from Limited DSX to Direct Sales Express – Full Service Version. Upon completion of the migration, Schedule F, CSG Services, shall be amended to add a new Section IX. entitled “Direct Sales Express – Full
Service Version.” The fees set forth below shall supersede the fees specified in the Fourth Amendment for Limited DSX: 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 CSG SERVICES 
 IX. Direct Sales Express – Full Service Version 
  

							
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee	 
	 1. Direct Sales Express – Full Service Version
	  		  			
	
Ÿ Tier
I—Per user for up to and including *** active and unique named users (Note 1)
	  	*******	  	$	*****	  
	
Ÿ Tier
II—Per user for *** ** ***** active and unique named users
	  	*******	  	$	*****	  
	
Ÿ Tier
III—Per user for ***** ** *active and unique named users
	  	*******	  	$	*****	  
	
Ÿ Tier
IV—Per user for *****or more active and unique named users (Note 2)
	  	*******	  	$	*****	  
	 2. Implementation/Integration
	  		  			
	
Ÿ Implementation
fee (per CSG market) (Note 3)
	  	Per Request	  	$	*********	  
	
Ÿ Implementation
fee (per Amdocs market) (Note 3)
	  	Per Request	  	 	Quote	  
			
	
Ÿ Integration
fee for ****** (Note 4)
	  	Per Request	  	 	Quote	  

  

	Note 1:	For clarification purposes and for purposes of the Fourteenth Amendment an “active and unique named user” shall be defined by each unique Direct Sales
Representation (DSR) that logged into DSX within the billing period, regardless of the frequency that a DSR uses the service’s functionality. These volumes will be accounted for from the **** of the current ***** to the **** of the following
***** on a CSG specified system-generated monthly billing report. DSR logins are defined and maintained by the Customer within the DSX administration tool. 

	Note 2:	CSG and Customer agree that the pricing set forth in the table IX directly above under CSG Services is in anticipation that Customer will utilize DSX – Full
Service Version in excess of ***** active and unique named users per *****, which shall include CSG and ******. The Parties agree that in the event Customer is not utilizing DSX – Full Service Version with a minimum *** active and unique named
users from ****** market(s), the Tier IV fee per active and unique named users will be $***** instead of $***** per *****. 

	Note 3:	Each implementation for Direct Sales Express Services will be set forth in a mutually agreeable Statement of Work. 

	Note 4:	Integration/Development efforts to support DSX with ****** will require assistance from Comcast in obtaining an NDA and Interface Specifications.

  

	6.	CSG and Customer agree that integration of DSX into Customer’s ****** Markets will require the assistance of Customer in obtaining a Confidentiality Agreement
between CSG and ******. Customer shall also work with CSG and ****** to create Interface Specifications with the Amdocs legacy billing system. 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives. 

 

			
	 COMCAST CABLE COMMUNICATIONS
 MANAGEMENT, LLC (“CUSTOMER”)
	  	CSG SYSTEMS, INC. (“CSG”)
		
	By: /s/ Peter Kiriacoulacos	  	By: /s/ Joseph T. Tuble
		
	Name: Peter Kiriacoulacos	  	Name: Joseph T. Ruble
		
	Title: Executive Vice President & Chief Procurement Officer	  	Title: EVP, CAO & General Counsel
		
	Date: 7-17-12	  	Date: 7-20-12

  
 2 / 3

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit C-20 
 Direct Sales Express – Full Service Version 
 Direct Sales ExpressTM
(“DSX”) – (Full Service Version) is a Service that automates and streamlines the order entry and scheduling processes for mobile direct sales channel operations in broadband organizations. This service functionality includes the
following primary components: 
  

	•	 	 Lead/prospect management – activity, interaction and status tracking of prospect database; lead prioritization and routing

  

	•	 	 Sales force management – resource scheduling; route optimization; mapping 

 

	•	 	 Order management – ACP Enhanced Campaigns integration to CSG products and services; customer and order details; risk management; and
scheduling 

  

	•	 	 Direct Sales ExpressTM mobile application – offer presentation; order processing; scheduling; payment processing; signature
capture; receipt printing, via any web enabled Mobile/PDA device that complies with the current DSX designated environment guide (as updated and published quarterly by CSG) 

 

	•	 	 Job processing– equipment transaction; addressable commands; job start/end; signature capture and job receipt; and resolution codes

  
 3 / 3Sixteenth Amendment to the Restated and Amended Agreement - Comcast Cable

 EXHIBIT 10.21L 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

SIXTEENTH AMENDMENT 
 TO THE 
 RESTATED AND AMENDED 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 
 THIS SIXTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC
(“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG document #2296663) dated July 1,
2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the
terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms. 
 CSG and Customer agree to the following as of the Effective Date: 

 

	1.	Customer hereby requests and CSG agrees to provide a Digital Network Control System (“DNCS”) interface to support future testing for Customer in QAYA and
to provide ongoing support. Therefore, for the fees set forth in Schedule F, the parties agree as follows: 

  

	 	a.	Schedule F, Fees, Miscellaneous, is modified by adding the following thereto: 

 

					
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee
	 XXI. Set up and configure an instance of a Digital Network Control System (“DNCS”) interface(s) for the existing
********* system/prin in QAYA environment. The addition of this interface will support future testing in the CCP Test Lab. CSG will provide on-going support necessary to keep the environment operational, help desk support for issue resolution and
error correction in the existing ********* system prin (SOW #2312877)
	  		  	
	 1. Interface Fee (per interface) (Note 1)
	  	One-time	  	Quote
	 2. Recurring ******* Support Fee (per interface) (Note 2)
	  	*******	  	$******

  

	Note 1:	All implementation services and fees for the DNCS interface will be set forth in a mutually agreeable document (e.g., either an LOA or SOW).

	Note 2:	Recurring ******* Support Fee will commence August 1, 2012, and will be billed pursuant to the terms and conditions of the Agreement

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized
representatives. 
  

			
	 COMCAST CABLE COMMUNICATIONS
 MANAGEMENT, LLC (“CUSTOMER”)
	 	CSG SYSTEMS, INC. (“CSG”)
		
	By: /s/ Bruce D. Wilson	 	By: /s/ Michael J. Henderson
		
	Name: Bruce D. Wilson	 	Name: Michael J. Henderson
		
	Title: Vice President Finance	 	Title: EVP Sales & Marketing
		
	Date: 9/25/12	 	Date: 9/28/12

  
 1 / 1

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00209-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00209-of-00352.parquet"}]]