Document:

Third Amendment to the CSG Master Subscriber Management System Agreement

 EXHIBIT 10.23A 

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has
been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

THIRD AMENDMENT 

TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

CSG SYSTEMS, INC. 

AND 

DISH NETWORK, L.L.C. 

This AMENDMENT TO THE CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT BETWEEN CSG SYSTEMS, INC. AND DISH NETWORK, L.L.C. (this
“Amendment”) entered into and made effective as of March 25, 2010 is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and DISH Network, L.L.C. a Colorado limited liability
company (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) dated effective as of January 1, 2010 (the “Agreement”), and Customer and CSG
now desire to amend the Agreement to, among other things, provide for the Extended Agreement Option (as defined in the Agreement). If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and
conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon the effectiveness of this
Amendment, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. 

WHEREAS, under Section 18(d) of the Agreement, the parties have agreed to negotiate in good faith to provide Customer the
Extended Agreement Option; 
 WHEREAS, the parties have agreed that the Extended Agreement Option shall be in the form
and have the terms set forth in this Amendment; 
 NOW THEREFORE, in consideration of the mutual promises set
forth in the Agreement and in this Amendment, CSG and Customer agree as follows: 
 1. Section 18(d) of the
Agreement shall be deleted in its entirety and replaced with the following: 
  

	 	(d)	Extended Option. Customer shall have the option (“Extended Agreement Option”), exercisable on or prior to April 30, 2011 to extend the
Processing Term and Print and Mail Term for an additional period through December 31, 2015 (the “Extended Term”) and to amend this Agreement pursuant to the terms of the amendment set forth in Schedule L (the
“Extended Agreement Option Amendment”). Customer agrees to use commercially reasonable efforts to provide CSG with no less than *****-**** **** **** prior written notice of its intent to exercise the Extended Agreement Option
Amendment. ** *** ***** ******** **** *** ******* *** ********* ****** ** ***** *** ****** ** ****** ********’* ***** ** ******** *** ******** ********* ******. Customer may exercise the Extended Agreement Option by executing and delivering to
CSG the Extended Agreement Option Amendment in the form attached hereto as Schedule L. For the avoidance of doubt, the parties agree that the Extended Agreement Option Amendment shall not become effective until a version executed by Customer is
delivered to CSG. Upon receiving the Extended Agreement Option Amendment executed by Customer, CSG shall execute such amendment and return a fully executed original to Customer; provided, however, that the parties agree that CSG’s execution
shall not be required for such amendment to become effective. 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 2. Schedule L of the Agreement is deleted in its entirety and replaced with the Schedule
L attached hereto as Attachment A. 
 3. The following language shall be inserted after the third “whereas” clause in
the introductory language to the Agreement: 
 WHEREAS, the Customer and CSG have agreed to amend this Agreement in
accordance with the Third Amendment to the CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Dish Network, L.L.C. (the “Amendment”). 

4. Development Pursuant to ****** *******: 
  

	 	(a)	** ** ************ *** ****** **** ***** ** *** **** ** **** ********* *** ******* **** ****** ******** ** ******* * ****** ******* **** ******* ********* ***
*** ********* ** *** ********** ******** **** ***’* *** ******** ** ***’* *** ******** **** ********* ***********. *** ****** ******* ** ** **** ********* ************ **** *** ********* *** ** ******** ****** ** ********** *. ***
****** ******* **** *****, ***** ***** ******, *** ******** ***********, ************** *** ***** **** ******** ******* *********** ******, *** ****** ** *** *********-***** ******** ******* *********** *******, *** ********* *****
******* ** ******** ******** ******* *********** ******* **** ***** ** ******** ** ********** **** ********* *** *** ******* ********. 

  

	 	(b)	*** ***** *** ***** *********** ** *** ****** ******* *********** **** ** ***** **** *** **** *** ******** ********* ****** ** ********* **** ********* ******
****** ** ********** **** *** ** *** ***** *** ***** ** *** ****** *******, *** **** ******** *** ****** ******* *********** **** *** ******** ********* ** ********** **** ******* ** ** ******** * ** ******* ******. *** ******* ***** ****
********** ** *** ****** ******* *********** **** *** ******** ********* ***** **** *** ** ********’* ****** *********** *** ** *** *** ***** *** **** *** *********** ** ***** * *** *** *** ********* *** ****** ******* ******** ** ********** *.
****** ******* *********** **** ***** *******, *** *** ** ******* **, *** **** ******** ** ********** *** ******** *********, ** ******* *** ********* *** ******* ***** * *********** ******** *** ************ ** ******** ** *** ****** *******, ***
** ******* *** ********* *** ********-********** ************ ******** ** ******** ** *** ****** *******. 

  

	 	(c)	** ** ************ *** ****** **** *** ***** *** ***** ** *** ****** *******, *********, *** *** ******* **, *** ****** ******* *********** ***** *** ****** *******
*********** *****, *** ***** ** ******* *********** ********* *** *********** ** *** *** ********, ********’* ******** ********** *********** *** *** ****** *** ***** ** *** **** ******** ******* *************, ***** *********** *** ***
***** ** *** ****** *******. 

  

 2 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(d)	** ** ******* ************ *** ****** **** *** *** *********** ** *** *** ********, *** *********** ** ********’* ******** ********** *********** *** *** ******
*** ***** ** *** **** *** ****** **** **** ** **** ********* *** **** ** **** ********* ** *** ******** ****** ** ********’* *** ***’* **********, *** **** **** **** ******* *** ****** *** ***** ** *** ****** ******* *********** **** ***
********* *** ****** ******* *********** ***** *** ****** ******* *********** *****. *** ******* ********* ***** **** ********* ** *** ********* ****, ***** ********* *************** ***** **** ** * **** *** ***** ******** ****** ****, *** ** ****
********** **** **** ***** ***** ******, ** ********, ***** ***** ******, *** ******* ** *** ****** ******* **** *** ********* ** ******* ******* ** *** ****** ******* ***********, *********, *** *** ******* **, *** ********* ******* ** ***
*********** ** *** ****** ******* *********** ****, ****** ******* *********** *****, *** ****** ******* *********** ***** *************, ******* ******* *********. **, ********* *** **** *******, **** *************** ** ****** *****
********** **** **** ****** ******* ******* *** ************ *********, ****, ****** * ********** ****** ********* **** *******, **** *************** ***** ******* ******* * ******* ******** ** ******* ******* ****** ********** **** *****
********* ***** *** **** ****** ******* *******. *** *** ********* ** *****, ****** ******* *********** ***** ***** ******* *** *********-***** ******** ***** ** *** ******** ****** ****. 

 

	 	(e)	**** ****** ******* ****** ******** ***** ** ******** ** *** ******** ******** ********* *** **** ******’* *********** ** ***, ***** ***** ** ** ********* *******
** *** **** *** ********* ** ******* ********** ** **** ********* **** **** ******** **********, *** ******** **** *** ******** ******** *********, *** ********* ************. ** *** ******** ********** *****, ***** ********* ***** ***
** ************ ********, **** *** ****** ******* ******* ******** ** *** ****** ******* ****** ******** ****** ** ****, ** **** ***** ****** ******* ******* ****** ** ****, **** **** ******* ***** ** ********* ** ** ********* ** *** ****** *******,
***** ********* ***** ** ******** ** *** *******. ** *** ***** **** *** ******* ** *** ***** ** ******** ******, ****** ***** *** ******* *** ********** ******* ******** ** ******* ** ******** ************. ** *** ***** *** ********** ******* **
**** *** *** ******* ** *********** *** **** *** ** ********* ** * ****** ** * ****** ******* ****** ********, *** ********** ******* ***** ** ********* ** ***** **** ****** **** **** **** *** ************. ****** *** ******* *** ** **** ** *****
********* ***** ********** *** ********** ******* ******** ** *** *********, *** ******* ***** ***** **** ** ********* ********* *** ************ ** *** ****** ******* ****** ********, ******** ** ***** *** ***** ******* *** ******** *** ******* ***
******** ** ***** ***** ******** ********** ******* *** *** ******* ***** ** *** *** *** ********** ********* **** **** *** ********* ** *** ***** ** *** ****** ******* ****** ********, ***** **** ** ********* *** ************, *** *** ***** ***
******* ***** **** ************** ** *******: 

 **** * - ** ** ****,*** *** ***** ** ****** *********** *** ***
****; 
 **** * - ****,*** ** **,***,*** *** ********** ******* ***** **** ***, *** ******* ***** ***** *** **** ******; ***

 **** * - **,***,*** ** **** ********** ******* ******** ***** ** ****** *********** *** *** ****. 

 

 3 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ** *** ** *******, ** *** ******* ****** ******* * ****** ******* ****** ******** ***
**.* ******* ** **** ****** ** **** *** *** ********** *******, **** *** ******* **** ** ******* ** *******: *** ************** *** *** ***** ****,*** ***** ** ***** ** ***; **** ************** *** *** **** ** ******* ***** ** ***** ****** *******
*** *** ********; *** ***** *** **** ****,*** ** ** **** ** ********; ***** **** *******, ***** ****** *** ***** **** ***** ***** ** *********** ***** ** ** *******. *** ********** **** ******** ******** ** **** ****** ******* ****** ******** ****
** **** ** ********. ** *** ***** **** *** ******* ****** ***** ********* ***** ********** *** ********** ******* ******** ** *** ********* *** ******* ****** ******* ****** ********, *** ******* ***** **** ***** ******* ******** ** **** *********,
****** ***’* ** ******* ********** ***** **** ******* *** *** ********** **** ***. *************** *** ********* ********, ** ** ********** ** ******** **** ***’* ********** ********* ************** ***** **** ******* *** ******* *** ****
** **** ********* ***** ** **,***,*** **** ******* *.*. ********. 
 *** ******* ******* ***** **** ** *** ***** *** ** ********
** ******* ******** ** ***** ***** ******** *** * ****** ******* ****** ******** **** ** ***** ******* ******** ** *** ********* *** ***** *****, *** ***** **** ******* *** **** ** **** **** *** ******* *****. 

 

	 	(f)	** ** ** ******* *, ****, ******* **** ******** **** ******* ** *** *********** ** *** *** ********, ********’* ******** ********** *********** *** *** ****** ***
***** ** *** **** *** **** ******* **** *** **** ********* ** *** ********* ** **** ********* ** *** ****** ******* ******** ** ********** *** ** **** ******* *, **** *** ******** ** ****** ******* ***** **** ********* ** **** *********** ***
******* ***** ** ****** ** ******** ******** ** *** ********** **** *** *** ***** *** ***** ** ******** * ** ** ********* ****** ******* *** ******* ******** ** * ********* ** **** ** *********. ******** ************ **** ********** ******* *****
****** ** ********* ** ******** ********* ** *** ****** ******* ********** ****** ** ** *** *******. 

 5. Except
as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

  

									
	DISH NETWORK, L.L.C. (“CUSTOMER”)	  		  	CSG SYSTEMS, INC. (“CSG”)
					
	By:	  	 /s/ Michael McClaskey
	  		  	By:	  	 /s/ Joseph T. Ruble

	Name:	  	 Michael McClaskey
	  		  	Name:	  	 Joseph T. Ruble

	Title:	  	 CIO
	  		  	Title:	  	 EVP, CAO & General Counsel

 

 4 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ATTACHMENT A 

SCHEDULE L 

EXTENDED AGREEMENT OPTION AMENDMENT 

TO THE 

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 

BETWEEN 

csg SYSTEMS, INC. 

AND 

DISH NETWORK, L.L.C. 

This EXTENDED AGREEMENT OPTION AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a
Delaware corporation (“CSG”) and DISH Network, L.L.C. a Colorado limited liability company (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document
#2301656) dated effective as of January 1, 2010 (the “Agreement”), and Customer now desires to exercise its Extended Agreement Option (as defined in the Agreement) in accordance with the Agreement. The effective date of this
Amendment (the “Extended Option Date”) shall be the date on which this Amendment is executed by Customer and delivered to CSG in accordance with the terms and conditions of the Agreement. Upon receiving this Amendment, CSG shall
execute it and return a fully executed original to Customer; provided, however, that CSG’s execution shall not be required for this Amendment to become effective. If the terms and conditions set forth in this Amendment shall be in conflict with
the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon the
effectiveness of this Amendment, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Section references shall refer to Section references in the Agreement except as otherwise set forth
herein or as the context otherwise indicates. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

WHEREAS, under the terms of the Agreement, Customer has a right to exercise the Extended Agreement Option in accordance with the
terms identified in Schedule L as amended by the Third Amendment to the CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Dish Network, L.L.C. dated March 25th, 2010 (the “Amendment”); 

WHEREAS, pursuant to the Amendment and the terms of the Extended Agreement Option, Customer has the right to effect this Amendment
by its exercise of the Extended Agreement Option; and 
 WHEREAS, Customer upon signing this Amendment hereby exercises
its Extended Agreement Option; 
 NOW THEREFORE, in consideration of the mutual promises set forth in the Agreement and
in the Amendment, upon Customer execution and delivery of this Amendment in accordance with the Agreement, CSG and Customer agree to the following amendment of the Agreement effective as of the Extended Option Date: 

 

	 	1.	Section 2, entitled INVOICES AND PAYMENT: Subsection 2(e) is deleted in its entirety and replaced with the following: 

 

	 	(e)	Invoice. CSG shall invoice the ******* ****** ********** ****** *** ******* ** ******* *.*. ***** *** ******** ** ******** ** ** *******. *** *******, *** *****
******* ******** ** ******* **** ***** *, **** *** *** ******* ****** ********** ****** ******** ** ***** ****. ****** *** *** ******* ****** ********** ******, all other Products and Services provided by CSG under this Agreement shall be invoiced
in accordance with Schedule F. 

  

 A - 1 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	2.	Commencing with the next invoice submitted to Customer by CSG following the Extended Option Date, the ********** ******* *** ******* ** *** ********* ***** ** ***
************* ** **** ********** ***** ** ******* ******* ******* **** ***** ************. *** ********** ******* ********* **** *********** ** **** ********* ***** ** ******** ******** ** ******** ***** ****** **** ******* *** ********** *******
*** ** ***. 

  

	 	3.	Any invoices for M****** ********** **** *** ******* ** *** ********* ***** ** *** ************* ** **** ********** that were invoiced prior to, and due on a date
following, the Extended Option Date **** ******* ********** ***** ** ****** ** ** **** *** **** *** *** ***** **** ** ******** ** ******* ******* ***** ** ******* ***** ** *** *********** ******* **** *** *** ******* ** ******** ** *** ***
****, ***** ** *** *********** ** ***** **** *** ********** *******, ** **** ********** ******* ****** ** *** ** ******** ***** **** ******* *** ************. 

 

	 	4.	** ** ********** *** ****** **** *** **** ***** *********** ******** *** *** ******* *** ***** *** ****** ******** **** ****** **** ******* ****** ********** ******
****** ********* *** *** ********** *******, *** **** **** *********** ******** **** ** ****** *** ******* ** ********** **** *** ********* ** ******* ** **** *********. **** *********** ******** **** ******* ******* ***** **** *** ******* ******
********** ****** ** ******** ** ******** * *** ******* ** **** **********. ** *** ** ******* *** *** **********, ** *** ******** ****** **** ****** ** ***** **, ****, *** **, ** ********** **** ******* **** ** *** ********* *** **** ****** ******
*** ******** ****** ***** *** ******** *** ******* ********** **** *** **** ****** **** *** ***** ** *** * *** **** * ** ****, ************, **** **** ******** ***** ** ****** **** *** **** *** *** **** ******* **** ******** ** ********** **** ***
********* ********** ** **** ******* *, *** ** *** ** ******* *** ******* ********** **** *** **** ****** **** * *** **** ** ***** *, ****, **** **** ******* ***** ***** ** ********** *** ****** *** *** ******* ** ********** **** *** ********* ** **
******* ***** ** *** ******** ****** ****. 

  

	 	5.	Section 4, entitled INCREASE IN FEES, is deleted in its entirety and replaced with the following: 

 

	 	4.	INCREASE IN FEES. *** ***** *** ******** *** ** *** **** ********* ** **** ********* ***** ** *** ***** *********** **** ** *** ********* ****. **********, ****
****** **** ******** ****’ ***** ******* ******, *** *** ******** **** ******** ** ** ****** ***** ** ***** *** ***-**** ******* **.***. In the event CSG’s respective vendors increase the cost for paper, envelopes or Non-Embedded
Third-Party Software ** **** **** ***** *** ***-**** ******* **.*** ***** *** ***** paid by CSG as of the latter of the Effective Date or the date of the most recent fee increase for such product pursuant to this Section 4 (in either case, the
“Prior Price”), CSG agrees to provide Customer with ** **** **** ****** **** ******** **** written notice prior to each anniversary date of the Effective Date and shall increase corresponding fees to Customer by the ********
********** ******* *** **** ******** ** *** *** * **** ******** ** ***** *** ***-**** ******* **.*** ***** *** ***** *****. Furthermore, the parties agree that the fees for postage are dependent upon the postage rates set by the United States Postal
Service and CSG may increase the fees it charges to Customer for postage at any time upon written notice to Customer to account for variations in such rates. For the avoidance of doubt, the amount ** *** ******* ****** ********** ****** shall be as
specified in Schedule F and is subject to an annual increase in fees as described above. 

  

 A - 2 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	6.	Section 6, entitled EQUIPMENT PURCHASE, is deleted in its entirety and replaced with the following: 

 

	 	6.	EQUIPMENT PURCHASE. 

  

	 	(a)	Customer is fully responsible for obtaining and installing all computer hardware, software, peripherals and necessary communications facilities, including, but not
limited to servers, power supply, workstations, printers, concentrators, communications equipment and routers (“Required Equipment”) that are necessary at Customer’s place of business in order for Customer to utilize the
Services and the Products. Customer shall bear responsibility for the Required Equipment, including, but not limited to, the costs of procuring, installing, operating and maintaining such Required Equipment. At Customer’s request and subject to
the terms and conditions of a statement of work, CSG will consult with, assist and advise Customer regarding Customer’s discharge of its responsibilities with respect to the Required Equipment, and Customer may purchase from CSG any Required
Equipment on terms and conditions set forth in a separately executed purchase agreement. As of the Effective Date, the parties agree that (i) the Services and Products are functioning in an acceptable manner in relation to the Required
Equipment identified in this section, and (ii) CSG is not aware of any necessary changes or modifications to the Required Equipment that it has not already communicated to Customer as provided in Schedule M. 

 

	 	(b)	If necessary for Customer to receive the Products and/or Services, CSG may provide, at Customer’s option and expense, the required data communications line from
CSG’s data processing center to each of Customer’s system site locations (the “System Sites”), which Customer may amend from time to time, as appropriate. Customer shall pay all fees and charges in connection with the
installation and use of any peripheral equipment related to the data communications line in accordance with the fees set forth in Schedule F. 

 

 A - 3 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	7.	Section 11, entitled Designated Environment, is deleted in its entirety and replaced with the following: 

 

	 	11.	DESIGNATED ENVIRONMENT. “Designated Environment,” means the then-current combination of other computer programs and hardware equipment that CSG
specifies for use by all of its customers with the Products and Services as set forth on CSG’s customer extranet website (https://my.csgsupport.com) or succeeding site, which can be accessed by Customer upon request, or otherwise approved by
CSG in writing for Customer’s use of the Products and Services at the System Sites. Customer (or any third parties permitted access in accordance with Section 12(d)(ii) below) may use the Products only in the then-current Designated
Environment; provided, however, that CSG will provide to Customer no less than ****** **** ****** prior written notice for any changes to the hardware and/or software in the Designated Environment solely related to (a) the operating system, or
(b) CSG’s Products or Services that are under CSG’s sole and exclusive control, and to the extent applicable, CSG will provide to Customer prior written notice as soon as reasonably practicable for any other changes to the hardware
and/or software in the Designated Environment. With respect to any other hardware and/or software identified in the Designated Environment that is licensed by CSG from a third party, CSG shall continue to include such hardware and/or software in the
Designated Environment until such products are no longer supported by such third party. CSG shall promptly notify Customer upon learning that a third party vendor will cease supporting any particular hardware or software. CSG shall give ****** ****
******** **** prior written notice to Customer of changes to the Designated Environment that do not require Customer or its Subscribers to upgrade its computer programs or hardware equipment, and will notify Customer in writing of changes that would
necessitate training of Customer’s customer service representatives at least ****** *** **** prior to the implementation of the change. In cases where CSG becomes aware that Customer is not operating its hardware or software in conformance with
the Designated Environment, CSG will notify Customer of its knowledge of such nonconformance and support the Products within the non-compliant environment; however, the Parties agree that: (i) any support offered with respect to hardware or
software operating outside the Designated Environment will be limited to the extent that the manufacturer or vendor of the hardware or software continues to provide general support for such hardware or software versions; and (ii) although CSG
shall use commercially reasonable efforts to provide Support Services, CSG shall not be subject to damages that are directly related to malfunctions of the Products caused by Customer’s use of the Products in such noncompliant environment.
Customer further agrees that CSG will not have any responsibility or liability in connection with malfunctions or any damage resulting from any modifications to the Products not authorized by CSG. If Customer questions the necessity of upgrading to
any new Designated Environment as requested by CSG, CSG shall meet with Customer to discuss the proposed changes in an effort to reach mutual agreement on the minimal level of changes to Customer’s equipment that are necessary. It is understood
and agreed that Customer’s failure to keep its environment in compliance with the Designated Environment (a “DEG Failure”) shall not be deemed to be a material breach of this Agreement or the license granted hereunder;
provided, however, that to the extent that CSG’s performance under this Agreement is hindered due to such DEG Failure, such reduced level of performance shall not be deemed a material breach of this Agreement. *************** ******** ** ****
******* ** ** ********* ** *** ********* ** *** ********, *** ***** *** **** ******* ** *** ********** *********** ****** *** ******* **** *** ********** ******* ** *** *********** ** ********* *********** ** *** ******** *** ********, ******** **
***** ***** ******* ** *********, ** ** *** ** ********* ** ******** *** ******** ** ***. 

  

	 	8.	Section 17, entitled NO CONSEQUENTIAL DAMAGES/LIMITATION OF LIABILITY, is deleted in its entirety and replaced with the following: 

 

	 	17.	NO CONSEQUENTIAL DAMAGES/LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL EITHER PARTY OR THEIR AFFILIATES BE LIABLE FOR ANY DAMAGES OTHER THAN THE FOLLOWING
UNDER A AND B BELOW (COLLECTIVELY “CLAIMS”): 

  

	 	A.	DIRECT DAMAGES, OR 

  

	 	B.	******** ******* ********** **** ** ******* **** *** ** ***’* ************ ********** ** ********’* ******** ***** ** **** ************ ********** *** ****
****** ** ***. 

  

 A - 4 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ****** ** *** ***** ** ****** * *****, NEITHER PARTY SHALL BE LIABLE FOR DAMAGES SUCH
AS CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR OTHER LOST PROFITS, WHETHER FORESEEABLE OR UNFORESEEABLE, BASED ON THE OTHER PARTY’S CLAIMS OR THOSE OF THEIR AFFILIATES (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR LOSS OF
DATA, GOODWILL, USE OF MONEY OR USE OF THE PRODUCTS, DELIVERABLES, OR SERVICES, THIRD-PARTY SOFTWARE, RESULTING REPORTS, THEIR ACCURACY OR THEIR INTERPRETATION, INTERRUPTION IN USE OR AVAILABILITY OF DATA, STOPPAGE OF OTHER WORK OR IMPAIRMENT OF
OTHER ASSETS), ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE. *** ********* ********* **** *** *** *** **********, ** *** *** ****, ***
******** *** *** **********, ** *** ***** ****, *** ***** **** ******* ** *** ****** ***** *** ****** *** ****** ******** **** ** ******** ********* ** *** ******** ******* ** ******* ******** **** ******** ****** *** ****** **** ******.

 DESPITE THE FOREGOING EXCLUSIONS AND LIMITATIONS, THIS SECTION 17, INCLUDING, BUT NOT LIMITED TO, THE CAP, SHALL NOT
(I) APPLY TO THE EXTENT THAT APPLICABLE LAW SPECIFICALLY REQUIRES LIABILITY, (II) APPLY TO THE EXTENT THAT THE LIABILITY ARISES OR RESULTS FROM FRAUD OR (III) BE CONSTRUED OR APPLIED SO AS TO LIMIT OR REDUCE: 

 

	 	1.	****** *****’* *********** ** *** ***** *** ********* ** ******** ** *** ***** *********; 

 

	 	2.	****** *****’* ********* ** ********** **** ******* ********* **** ********* ** ******** ******** ****** ** ******** ******; ** 

 

	 	3.	*** ***** *************** ***********, *********, *** *** ******* **, *** *************** *********** *** ***** ** ******* ** *********** ** ******* **
*****************. 

 ****** *** ****** ******** ***** ******* ** *********** ** ******* ** *****************,
NEITHER PARTY MAY BRING A CLAIM AGAINST THE OTHER MORE THAN ****** **** ****** FOLLOWING THE END OF: (X) THE PROCESSING TERM IF SUCH CLAIM PERTAINS SOLELY TO THE PROCESSING SERVICES OR FEES THEREFOR; OR (Y) THE PRINT AND MAIL TERM IF SUCH
CLAIM PERTAINS SOLELY TO THE PRINT AND MAIL SERVICES OR PRINT-AND-MAIL-RELATED PRODUCTS, OR FEES THEREFOR. 
  

	 	9.	Section 18, entitled TERM, is deleted in its entirety and replaced with the following: 

 

	 	18.	TERM. 

  

	 	(a)	Term. This Agreement shall remain in effect until the latest to occur of the expiration or earlier termination of (i) the Print and Mail Term, or
(ii) the Processing Term (each as defined below). 

  

	 	(b)	Print and Mail Term. CSG’s obligation to provide, and Customer’s agreement to purchase, the Print and Mail Services described in Exhibit A-3 (the
“Print and Mail Services”) shall remain in effect until December 31, 2015 (the “Print and Mail Term”) unless earlier terminated pursuant to Sections 19 or 24, 28 or 29 of the Agreement. The term for any
specific license for any Products related to the Print and Mail Services shall expire or terminate upon the expiration or termination of any period during which CSG is required to provide Termination Assistance (as defined in Section 20 below)
with respect to the Print and Mail Services including, but not limited to, any such period that may occur following the Print and Mail Term. 

  

 A - 5 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(c)	Processing Term. Except for the Print and Mail Services, CSG’s obligation to provide, and Customer’s agreement to purchase, the Services and Products
described in Schedules A and B (collectively “Processing Services”) shall remain in effect until December 31, 2015 (the “Processing Term”), unless terminated earlier in accordance with
Section 19, 28 or 29 of this Agreement or Section 25 of the Extended Agreement Option Amendment. The term for any specific license for any Products related to the Processing Term shall expire or terminate upon the expiration or termination
of any period during which CSG is required to provide Termination Assistance with respect to the Processing Services, including, but not limited to, any such period that may occur following the Processing Term. 

 

	 	10.	All references to the Extended Term shall be deleted, including, but not limited to, the entire parenthetical references thereto in Sections 2(b), 19(j), and in Section
III.A under CSG SERVICES in Schedule F. 

  

	 	11.	Section 19, entitled TERMINATION, is deleted in its entirety and replaced with the following: 

 

	 	19.	TERMINATION. This Agreement or any one or more of the Schedules attached hereto may be terminated as follows: 

 

	 	(a)	If either party materially or repeatedly breaches any material term or condition of this Agreement, except for Customer’s obligation to pay fees, and fails either
to substantially cure such breach within ****** **** ******** **** after receiving written notice specifying the breach or, for those breaches which cannot reasonably be cured within ****** **** ******** ****, promptly commence curing such breach
and thereafter proceed with all due diligence to substantially cure such breach within ***** **** ******** **** after receiving such written notice, then the party not in breach may, by giving written notice to the breaching party, terminate this
Agreement, in its entirety or as it pertains to the particular Product or Service with respect to which the material breach occurred, in accordance with Section 19(l) below. 

 

	 	(b)	If Customer fails to pay when due any Undisputed amounts owed hereunder and which in the aggregate exceed *** ******* ******* ***,***,***.*** on or before the date that
is ****** **** ******** **** after Customer has received written notice that such payment is past due, then CSG may, by giving written notice thereof to Customer in accordance with Section 19(l), terminate this Agreement or at CSG’s
option, CSG may terminate this Agreement in accordance with Section 19(l) below as it pertains to the particular Product or Service for which such Undisputed amounts are due. 

 

	 	(c)	In the event that either party hereto becomes or is declared insolvent or bankrupt, is the subject of any proceedings related to its liquidation, insolvency or for the
appointment of a receiver or similar officer for it, makes an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension or readjustment of all or substantially all of its
obligations, then the other party hereto may, by giving written notice thereof to such party, terminate this Agreement in accordance with Section 19(l) below. 

 

 A - 6 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(d)	If Customer materially breaches any material term or condition of Section 12, entitled “License Grant” and fails to cure such breach within ****** ****
******** **** following Customer’s receipt of written notice specifying the breach, then CSG may, at CSG’s option, terminate this Agreement in its entirety or as it pertains to the particular Product or Service for which Customer is in
material breach, in accordance with Section 19(l) below. The foregoing sentence shall only apply, however, with respect to intentional or willful acts by Customer. 

 

	 	(e)	Reserved. 

  

	 	(f)	Upon not less than ****** **** ******** ****’ prior written notice to CSG, Customer may, in its sole discretion, terminate this Agreement and the Schedules hereto
and any related statements of works and letters of authorization at any time upon the occurrence of a Change in Control (a “Change of Control Termination”). “Change of Control” means an event in which; (i) the
Customer directly or indirectly, sells, disposes of or otherwise transfers all or substantially all of its assets to an unaffiliated purchaser(s) or (ii) a Controlling Interest in Customer is sold, disposed of or otherwise transferred to one or
more persons that do not control Customer as of the Effective Date of the Agreement, including, but not limited to, any such sale, disposition or other transfer by way of a merger, consolidation or reorganization or similar transaction, in one or a
series of transactions. “Controlling Interest” shall mean (i) the ownership, direct or indirect, of more than fifty percent of the voting securities or other ownership interests of a party; or (ii) the possession, direct
or indirect, of the power to direct or cause the direction of the management or policies of a party, whether through the ownership of voting securities or other ownership interest, by contract, or otherwise. To compensate CSG for losses arising from
a Change of Control Termination prior to the natural expiration of the term of this Agreement, Customer agrees that prior to or upon the effectiveness of any such termination, and in addition to all other amounts then due and owing to CSG for the
Services and Products previously provided to Customer hereunder, Customer will pay to CSG, ** * ******** ************** *** *** *** ** * *******, ** ****** ***** ** *** ********** ****, *** ***** *** **** ********, ** **********, ** ******** **
******** *. The parties understand and agree that this provision constitutes a critical element in the economic bargained for exchange of this Agreement and that CSG would not have entered into this Agreement without the benefits and protections
hereunder. 

  

	 	(g)	In addition to the termination rights set forth in this Section 19, either party may terminate this Agreement pursuant to Section 28, and Customer may
terminate this Agreement pursuant to Section 29. 

  

	 	(h)	Upon the termination or expiration of this Agreement or any portion thereof for any reason and the expiration or termination of any period during which CSG is required
to provide Termination Assistance with respect to such termination, all rights granted to Customer under this Agreement with respect to the terminated Product or Service will cease, and Customer will promptly; (i) remove all the Affected
Products from the Designated Environment and all of Customer’s other computer systems, storage media and other files; (ii) at Customer’s option either destroy or return to CSG the Affected Products and all copies thereof;
(iii) deliver to CSG an affidavit which certifies that Customer has complied with these termination obligations; and (iv) pay to CSG all Undisputed fees that are due pursuant to the terminated portion of this Agreement, including, but not
limited to, the fees otherwise due and payable by Customer (including the Guaranteed Fees and Print and Mail Minimums, each as applicable), as set forth in Schedule F. For purposes of this subsection, “Affected Products”
shall mean those Products which as a result of termination of Products or Services as provided in this Section 19, Customer is no longer provided a license. During any period during which CSG is required to provide Termination Assistance, the
parties agree that each shall continue to perform their respective obligations under this Agreement. 

  

 A - 7 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

							
		 	 (i)
	  	 (i)	    	Upon termination of the Processing Term as provided in this section, neither party shall have any further obligations under this Agreement, except for Section 2,
Section 25, Section 31, Section 35, Section 14, Customer’s obligations under Section 19(h) and CSG’s obligations under Section 19(j), Processing Termination Assistance as provided in Section 20,
Customer’s audit rights provided in Section 26, CSG’s inspection rights provided in Section 27, and either party’s obligations set forth in Sections 13 and 21 of this Agreement and any obligations that continue with respect
to the Print and Mail Term and Print and Mail Services or pursuant to the operation of Section 22. Each party agrees to execute a mutually acceptable release with respect to claims arising in connection with the Processing Services in
substantially the form attached hereto as Schedule K on the one (1) year anniversary of the effective date of termination or expiration of the Processing Term.

	 	

  

	 	(ii)	Upon termination of the Print and Mail Term as provided in this section, neither party shall have any further obligations under this Agreement, except for
Section 2, Section 25, Section 31, Section 35, Section 14, Customer’s obligations under Section 19(h) and CSG’s obligations under Section 19(j), Print and Mail Termination Assistance as provided in
Section 20, Customer’s audit rights provided in Section 26, CSG’s inspection rights provided in Section 27, and either party’s obligations set forth in Sections 13 and 21 of this Agreement and any obligations that
continue with respect to the Processing Term and Processing Services or pursuant to the operation of Section 22. Each party agrees to execute a mutually acceptable release with respect to claims arising in connection with the Print and Mail
Services in substantially the form attached hereto as Schedule K on the one (1) year anniversary of the effective date of termination or expiration of the Print and Mail Term. 

 

	 	(j)	Except as necessary to provide or receive the Processing Termination Assistance as defined in Section 20(a) as amended pursuant to the Extended Agreement Option
Amendment and as otherwise required by applicable law, upon the expiration or earlier termination of the Processing Term, the receiving party shall destroy all of the Confidential Information of the disclosing party pertaining to the provision of
Processing Services. Notwithstanding the foregoing sentence, it is understood and acknowledged that if for any reason the Print and Mail Term extends beyond the termination of the Processing Term, the disclosing party will continue to provide
certain Confidential Information to the receiving party. During any portion of the Print and Mail Term during which the Processing Term has expired or been terminated, the receiving party shall be permitted to retain so much, but only so much, of
the disclosing party’s Confidential Information as is reasonably required to provide or receive the Print and Mail Services and Print and Mail Termination Assistance as defined in Section 20; and the receiving party shall destroy all other
such Confidential Information. Promptly following the termination or expiration of both the Processing and Print and Mail Terms and the expiration or termination of any period during which CSG is required to provide Termination Assistance with
respect to such termination, the receiving party shall destroy all of the Confidential Information of the disclosing party. Any time during the Processing Term or the Print and Mail Term, and upon the expiration or earlier termination of each such
term, each receiving party shall provide, promptly upon the reasonable request of the disclosing party, a certification, executed by the receiving party’s Chief Operations Officer, of any destruction of Confidential Information required under
this Agreement. 

  

 A - 8 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(k)	If CSG terminates substantially all Processing Services as provided in this subsection (a), (b), (c) or (d), and Customer is Fully De-converted, Customer shall pay
CSG the Guaranteed Fees; provided however if (i) CSG terminates Processing Services other than as a result of Customer’s breach of its obligations pursuant to these Sections 19(a), (b), (c) or (d), or (ii) Customer terminates
Processing Services pursuant to Section 19(a) or Customer’s termination rights set forth in Sections 28 or 29 of this Agreement, then Customer shall not be required to pay the Guaranteed Fees (as defined in Schedule F). If CSG
terminates all Print and Mail Services as provided in this subsection (a), (b), (c) or (d) Customer shall pay CSG the Print and Mail Minimums; provided, however, that if (A) CSG terminates Print and Mail Services other than as a
result of Customer’s breach of its obligations pursuant to these Sections 19(a), (b), (c) or (d), or (B) Customer terminates Print and Mail Services pursuant to Section 19(a), or Customer’s termination rights set forth in
Sections 24, 28 or 29 of this Agreement, then Customer shall not be required to pay the Print and Mail Minimums (as defined in Schedule F). The parties further agree that without the certainty, consideration and terms provided in this
Section 19, neither party would have been willing to enter into this Agreement nor would CSG have been willing to provide the Products and Services at the fees set forth in the Agreement or Schedule F. 

 

	 	(l)	If a party is permitted pursuant to this Section 19 to terminate this Agreement in whole or in part, then, except as expressly set forth above in this
Section 19, the terminating party shall provide written notice of such termination to the other party and such termination shall become effective as of the date set forth in such notice (the “Termination Date”);
provided, however, in the event of a termination by CSG pursuant to subsections (a) through (d) that would effect a termination of the Processing Services or Print and Mail Services, then such Termination Date shall be a date
no earlier than the date that is *** ******* ****** ***** ******** **** following the date of such notice and the following conditions shall apply: 

  

	 	(i)	If CSG delivers a termination notice pursuant to 19(a) or 19(d), Customer shall be required to cure the breach that is the subject of the termination in advance of
provision of Termination Assistance; 

  

	 	(ii)	If CSG delivers a termination notice pursuant to Section 19(b), then Customer shall be required to promptly pay any and all Undisputed fees and expenses due and
payable hereunder; and 

  

	 	(iii)	During such *** ******* ****** ***** ******** **** period, CSG shall not be required to provide warranties or remedies under Section 7 entitled “Products,
Warranties and Remedies”. 

  

	 	(m)	If either party delivers a notice to the other party that is notice of a circumstance or fact that could, if not resolved, result in termination of all or a portion of
this Agreement, then such notice shall expressly state that the notified party’s failure to correct such circumstance or fact could result in such termination. If such notice does not expressly discuss termination, then the notifying party
shall be required to provide further notice that does expressly discuss such termination and the notified party shall have no less than the applicable cure period specified for such circumstance or fact from its receipt of such notice to cure such
circumstance or fact before any such termination can become effective. Notwithstanding any provision in this Agreement to the contrary, in the event that following any such notice a party intends to terminate all or a portion of this Agreement, such
party shall provide further notice of such intent to the other party, which notice shall state the basis of termination in reasonable detail, and if such basis is susceptible to cure, then the other party shall have not less than *** **** ********
**** to address and cure the circumstance or fact that forms the basis of such termination, and if (i) such party cures such circumstances or fact within such ** *** period, or (ii) such circumstance or fact cannot be cured within such
**-*** period and such party commences a cure therefore within such **-*** period and thereafter diligently pursues such cure, then the notifying party shall not terminate this Agreement pursuant to such notice. A party exercising its termination
rights as provided in this Agreement cannot claim termination was not affected solely as a result of the terminating party not providing the foregoing *** **** ******** *** notice. Further, in the event a terminating party does not provide the
foregoing *** **** ******** *** notice to cure, if it has provided all other termination notices applicable under this Agreement, it may subsequently provide a *** **** ******** *** notice of termination in accordance with this section.

  

 A - 9 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	12.	Section 20 entitled TERMINATION ASSISTANCE is deleted in its entirety and replaced with the following: 

 

	 	20.	TERMINATION ASSISTANCE. The term “Termination Assistance” shall mean reasonable termination assistance relating to the transition to another
vendor or system as further described in Schedule E. 

  

	 	(a)	Processing Termination Assistance. Upon expiration or earlier termination of the Processing Term by either party for any reason or prior to any such termination
or expiration as requested by Customer, and provided that Customer has paid CSG any and all Undisputed fees and expenses due hereunder, CSG will provide Customer reasonable Termination Assistance in connection with the Processing Services
(“Processing Termination Assistance”) for up to *** ******* ****** ***** ******** ****. Processing Termination Assistance shall be limited to the services specifically described in Schedule E under the section entitled
“Processing Termination Assistance”. The parties agree that unless extended pursuant to an amendment to this Agreement, CSG shall cease all Processing Termination Assistance when Customer is Fully De-converted. For purposes of this
Section 20, Fully De-converted shall have the same meaning as provided in Schedule F, section entitled Guaranteed Fees. 

  

	 	(b)	Print and Mail Termination Assistance. Upon expiration or earlier termination of the Print and Mail Term by either party for any reason or prior to any such
termination or expiration as requested by Customer, CSG will provide Customer reasonable Termination Assistance in connection with the Print and Mail Services (“Print and Mail Termination Assistance”) for up to *** ******* ******
***** ******** ****, provided that Customer has paid CSG any and all Undisputed fees and expenses due hereunder. Print and Mail Termination Assistance shall include such services as may be reasonably required to accomplish a transition to another
vendor, which shall include the services described in Schedule E under the section entitled “Print and Mail Termination Assistance”. 

  

	 	13.	The first sentence of Section 23, entitled Escalation, is deleted in its entirety and replaced with the following: 

If (a) if either party believes that the other party is not assigning an adequate number of properly trained and qualified personnel
to fulfill its responsibilities under the Agreement, or (b) a disagreement regarding a disputed payment or a Custom Roadmap Change (as defined in the Amendment) is not resolved within ****** **** ******** **** of CSG’s receipt of written
notice of the disputed amount, then the parties agree that upon **** *** ******** **** notice the parties shall escalate the matter within their respective organizations to be heard on the matter and reach a resolution. 

 

 A - 10 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	14.	Section 24, entitled NATURE OF RELATIONSHIP is deleted in its entirety and replaced with the following: 

 

	 	24.	EXCLUSIVITY. 

  

	 	(a)	****** *** **** ** **** *********, *** ******* ***** ****, ****** ** ********* ******** ** **** *********, *** ***** ** ********’* **** *** ********* ******** **
*** ********** ******** *** *** ***** *** **** ******** *************, *** ********** ********** *** *** ****** ** ****** *********** *** ***** *** ********* ******** ********* ******** ** ** *** ******** ****** ****. ** ****** *** **** **
**** ********* ** *** ********* *******, *** ****** ********* ********* ***** *********** ********* ***** ******** ** *** ****** ****** ***** *** ***** ******** ** ********** ***** *** ***** ** ********’* ********** ****, ***** **** *********
*********** *** ******* ******, **** *********** ***** **** ***** ********* ******** ******** ** *** ******** ** *** ***** ** **** *********. ** ******** *****, ******* ** ********* ********* ****** *********** ** * ***** ***** **** ** *** **
********* ** ********, *** ******* ***** **** *** ***** ** *** **** *** ********* ******** ** ********* ******** *** **** *********** ****** ***********. ********** ************ ***** ** ******* ** ***** *********** ********* ** ******** ****
* ***** ***** **** ** *** ** ********* ** ******** *** ***** ******** *********** ********** *** ******* ******* ******** ***/** ***** *** **** ******** *** ***** ******** ** * ***** ***** **** ** *** ** ********* ** ******** ** *** **** ** ****
***********. ****** ******** *** ********* ******** *** ********* ***********, **** ***** ** ********** ****** *********** ******* ** *** ***** ** **** *********. *** *** ********* ** *****, *** *********** ********** ** **** ********* ***** ***
***** **** ******* ** ********’* ****-**** *********** *** ******* ****** *** ******** ***** *** ** ******** ** *** *** ********* ********, ** *** ***** *** ******** ** ********** **** *** **** ***********. *****-**** ************ *****
** ******* ** ***** *********** ********* ***** ** ******** ****** ******** ** ****, ****** ******* ********-***** *************, *** *** ******* ** ** *********** **** ****-***-*** ********* ********* *************. 

 

	 	(b)	** *** ***** ** * ****** ** **** *******, ******** ****** ** ***, ** ******** ** *** ***** ******* **** *** *** ***** ** ***, ** ****** ***** ** *** ********** *******
**** *** ***** **** **** ******** ** ******* ***** **** ********* *** ******** *** ******** ** ******** **** *******, *** ******** ***** *** *** ************ ********** ******* ** **** **** ********* ** ****** ** **** ** ** ***********. ** ********,
******** ****** ** ****** *** ****** * ************ ********** **** ** ********’* ********* **** ** ** *** ** ********** **** *** ***** ** **** ******* **. *********** ** **** *********. **** ****** ***** ******* *** ****** ** **********
*********** *** *** **** **** **** **** ******** ** ********. *******, *** ******* ***** **** *** ***** *** ********* **** ********* *** * ****** ** **** *******, ****** ******** *** *** **** ******* ** ********** **** ******* *. *** *******; ******
** **** ********* ****** * ************ ********** ****** ** ****. 

  

 A - 11 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(c)	*************** ******** ** *** ******** ** ********** ***, ** ******* **** ******** **, **** *** ** **** ***** **** **** ***** *** ***** **********, *** *** ********
***** **** ** ********’* **** *** ******** **********, ******** *** *******, **** ****** **** ******** ****’ ******* ******, **** *** *** ******** *** ********** ******* ** **-********* ** **** *****, *** ****, ******** *** *******
*************, ** **********, *** ***** ** ******** * *** ***** *** **** ********; ********, *******, **** *** ********, ** **** *****, ******** *** **** * ******* *** **** ** ***** *** *** ***** ***** *** **** ******** ******* * ******* ** * ***
******* ***** ********* ** **** ** ********** ******** ************* ******** ** *** ******* *** ************* ******** ** *** ***** **** ********* ***** ** * *****; **** **** ******* *** ** ***** ** ******* ******** ***** *** ********** ****
******* ** *** ********* ******* **** ********* *******: *** ***** *** ********** ********* *** ***** *** **** ********, *** ****** ** **********/********** *****, *** ******* ***** **********, *** **** ** *********, *** ******* **********
******* *** **** ******** *** ********, *** **** ***** ********** **** **** ** ******** ** ********* ***’* ********** ** *** **** ** **** ********* ****, *** ***** *******, *** *** ********* *******; *** ***** *** ******* ******** *****, *****
********* ***** *** ** ************ ********, *********** ** *******, **** **** *** ******** **** *** ************ *** ***** ** **** ********* ** *** ** **** **** ** ******** ***** ** ******** ** ** * ********** *****. ** *** ***** ***
******* ****** ***** ******* *** ******* *** ** * ********* ***, *** ******* ***** **** **** ***** ******** ********* ** ********** **** *** ********** ** ******* ***** ** **** ********* ** ********* ** *** ******* *** ****** ** ****** * *********
***. ******** ***** **** *** ******* *** **** ******* ** *** ****** *** ******** ** *** *********** ******** ******, *************** **** *********, *** ******* ****** ***** ** ** ******* *** *** ** ******** ** * ********** ***. ** **** ** *****,
*** *********** ***** ** ********** ** ********* *******, ** *** ** ***** ********, **** *** ** * ********** ***. *** ***** ******* **** **** ******** ** ******** ** *** *********** ***** **** *** ******* *** **** ******* ** *** ****** *** ********
** *** *********** ********. **** ***** ***** **** *** *** ***** *** ******** ** ************* ** *** **** *********, *********, *** *** ******* **, *** ******* ** *** ********’* ****, ** ***. 

 

	 	(d)	****** ******* **** ******** **** ** ***’* ******* ** * ********* *** **** ********, *** ***** ****** ******** ******* *** ******* ** ****** * ******** **** **
********** ** *** ********* *** **** ******* ** *** ******** *****. ** *** ***** *** **** *** ******* **** ****** ** ******** ****** **** ******** ****, ******** ***** **** *** ***** ** ********* ***’* ****** ** ** ********* ******** **
***** *** **** ******** **** *** *** ******’ ******* ******* ******. ** *** ******** ******** ****** ******* **** ******** **** ** *** ****** ** ****** ** ***** **** ** ********** ** *** ********* *** **** ******* ** *** ******** *****, ****
*** ***** **** ** ********** *** **** ******** **** ** ****** **** ********** ***** ** ********, ***** ***** **** ******* ***** ********* ** **** ***** ** ***** *** ***** ** **** ********* ** **** ******* ** ***** *** **** ********. **, *********
**** ************, *** ******** ** **** ** ***** **** ***** ******* ******** **** *** ******* ** *** ******** ***** ** *** ***** ** *** ********* ***, ** ** *** ******* *** ********* ************ ** ******** **** ** ********* ** **** ********* ****
***** ******* ******** **** *** ******* ** *** ******** ***** ** *** ***** ** *** ********* ***, **** ******** ***** **** *** *****, **** *** *** ******’ ***** ******* ******, ** ********* ***’* ****** ** *** ********* ******** ** *****
*** **** ******** ***** **** *********. **, ******** ** *** ********* ********, ******** ******* ** ********* ***** *** **** ******** ***** **** *********, **** *** ***** ******* *********** ********** ** ******** ** ******* ** **** ******* ** ***
******* ** *********** **** ******** ****** ** **** ** ******* ******’* ******** *** ***** *** **** ********. *******, ** *** ** ** ****** *** ********* ******** ** ***** *** **** ******** ** * ****** ** *** ***** ******** ** **** ******* **
******** *************, *** *********** *** ******* ** ***** *** **** ******** ** ******** ***** ** **** *** ****, ****** *** ***** *** ** *********** ** *** ********* ******** ** ***** *** **** ******** ******** ** ******* *****.

  

 A - 12 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(e)	** *** *** ******** ***** *** ***** ** **** ********* ** ******* ******** **** *** ******* ** *** ******** ***** ** *** ***** ** *** ********* *** ** ******** *** **
********** ***, ******** ****** ** ****** ***’* ********* ** ***** *** **** ******** ** ******** *** *** *** ********** **** ******** ** **** ******* *****, *** ***** ******* ** *** ** *** ********** ** **** *******; ********, *******, ****
**** ********* ***** *** ***** ** *** ********** ********. 

  

	 	(f)	** ******** ****** **** * ********** ********* **** * ***** ***** ******** ** * ********* ***, **** ******** ****** **** ** ********* ******* ** ******** ***** *******
** *** * ******* *************, ****** ****** **** ******** **** ** ********’* ******* ** ***’* ******* ********, **** *** ***** ********* **** ******** ** ********** ** *** ********* *** **** ******* ** *** ******** *****. ** *** ********
** ****** ** ******* **** ************* *** *** ****** *****-**** **** ******** **** ***** *** *** ** **** **-*** ****** *** ******** ******** **** *** ****** ** *** ****** ** ** ********** ** ********’* ********* ******** ** ***** *** ****
********, *** **** *** **** ** ***** *** ***** ** **** ** ****** *** ********* ** ********* ***** *** **** ******** **** ****** ******, ***** ***** **** ***** ** ** ***** **** ****** **** ******** **** ********* *** **** ** **** ******, ****
******** ***** ********* ***’* ****** ** *** ********* ******** ** ***** *** **** ******** *** ***** ******* *** ***** *** **** ******** ** **** ** ************ **********, *** ** *** ***** ** ******* **** *** ***** **** *** ** ***** **** *****
*** ****** ***** *** ***** ****. **** ******** ********* ** *** *** ** *** ********* ******** ** ***** *** **** ******** ******** ** *** **** *************, *** ***** ** **** ********* ** ** ****** ***** ** **** *********** ** *********** ****
******; ********, *******, **** **** ******* ** *** **** ****** ***** *** *** *** ********’* ********* ******** ** ***** *** **** ******** ******** ** ******* *****, ******** ***** *** ** ********* ** *** *** **** ** ******* ** *** **** ****
******* ** ***** *** **** ********, ********* *** *** ******* **, *** ***** *** **** ******** ** ****** ***** *** **** ******* ******, ***** **** **** *** ******* **** *** ***** ** ********** **** ******** * *** ***** *** **** ******** ********
******** ** *** ** ********. 

  

 A - 13 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	15.	Section 26, entitled AUDIT. 

  

	 	(a)	The first sentence is deleted in its entirety and replaced with the following: 

No more than once in any ****** **** ***** period during the term of this Agreement and for ****** **** ****** after its termination for
any reason or expiration and upon not less than ****** **** ******** **** prior written notice to CSG, and during normal business hours, Customer may conduct an audit of CSG’s records regarding Reimbursable Expenses and all other payments made
by Customer to CSG to verify that Customer has paid the correct amounts during the preceding ******** **** ***** ******. 
  

	 	(b)	The last sentence is deleted in its entirety and replaced with the following: 

It is understood and agreed that amounts payable pursuant to this Section 26 shall not be included under the Cap. 

 

	 	16.	Section 27 entitled INSPECTION, the first sentence is deleted in its entirety and replaced with the following: 

 

	 	(a)	No more than once in any ****** **** ***** ****** during the term of this Agreement and for ****** **** ****** after its termination or expiration for any reason, CSG
or its representative (who shall execute a confidentiality agreement with Customer, in form reasonably acceptable to Customer) may, upon not less than ****** **** ******** **** prior written notice to Customer, and during normal business hours,
inspect the files, computer processors, equipment and facilities of Customer that are relevant to this Agreement during Customer’s normal business hours for the sole purpose of verifying Customer’s compliance with this Agreement.

  

	 	(b)	The following shall be added: 

It is understood and agreed that amounts payable pursuant to this Section 27 shall not be included under the Cap. 

 

	 	17.	Section 31, entitled APPLICABLE LAW, INJUNCTIVE RELIEF, MEDIATION, subsection (b) is deleted in its entirety and replaced with the following:

  

	 	(b)	Injunctive Relief. In the event Customer applies for and receives injunctive relief obligating CSG to continue providing any Products, Services, or Deliverables
beyond the termination of this Agreement, Customer shall **** * **** *** ** ****** ***** ** *** *** ******* ******* ******* ******** ** ******** ***** **** ********* *** *** *** **** ****** *** *** ***** ******, **, ** *** **** **** **** **** **
****** ** **** **** ****** **** ****** ***** *** ******** ****** **** *** ******* ** ******** **, **** *** *** **** ****** ******-***** ******, ********** ** **** *** ****** ** ****** ******** ******** *** ******** ** ******* ********, ******** **
************ beyond termination. 

  

	 	18.	Section 31, entitled APPLICABLE LAW, INJUNCTIVE RELIEF, MEDIATION, the first sentence of subsection (c) is deleted in its entirety and replaced with the
following: 

  

	 	(c)	Any disputes arising under Sections 2(b) or 24(c) of this Agreement that is not resolved by the escalation procedures set forth in Section 23, the parties agree
that they will then attempt to resolve such dispute by submitting such dispute to neutral, non-binding mediation. 

  

 A - 14 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	19.	Exhibit A-1, Section 7, entitled ANNUAL SUPPORT HOURS (“ASH”), subsection (a) shall be deleted in its entirety and replaced with the following:

  

	 	(a)	During the Processing Term, CSG shall make available to Customer five thousand (5,000) ASH hours per month as part of the Monthly Active Subscriber Charge. Any
unused ASH will be lost and Customer shall not be entitled to a refund of fees or credit in hours for any subsequent month. 

  

	 	20.	 Customer desires to use and CSG hereby grants to Customer a perpetual (except as limited by Section 18 of the Agreement) non-exclusive,
royalty-free license to use CSG Workforce Management® with access for up to ****** ******** ***,**** **********
technicians along with a ratio of *** *** Workforce Management license to **** *** CSG TechNet® licenses in
accordance with the Agreement, subject to the parties executing a mutually agreed upon Statement of Work. For clarification purposes, Customer is only licensed to use, on a concurrent basis, up to the number of Customer dispatchers and Customer
technicians per licensed in the Agreement on a monthly basis. Based upon the number of concurrent user licenses referenced above and in accordance with the applicable concurrent user license fees provided in this Amendment, CSG would invoice
Customer in the amount of ****,***.** ******* in advance. Pursuant to the foregoing the parties agree to amend the Agreement as provided herein. 

Accordingly: 
  

	 	(a)	Exhibit B-1, CSG PRODUCTS AND WORKSTATIONS, is amended by adding the following Products, which shall, upon implementation under a mutually agreed upon statement of
work, be included in the license granted to Customer under Section 12 of the Agreement: 

 CSG Expanded
License Software 
 CSG Workforce Management® 

CSG TechNet® 
  

					
		 	CSG Products 	  	Quantity
		 	CSG Workforce Management®	  	*,*** dispatchers
		 	CSG TechNet®	  	**,*** technicians (concurrent use)

  

	 	(b)	Exhibit B-1(a), CSG PRODUCT DESCRIPTION, is amended by adding the following: 

CSG Workforce Management®: CSG Workforce Management® is a client-server application for routing and dispatching activities
that receives and updates work orders from CSG’s CCS billing systems and assigns work orders to technicians based on each technician’s skills, location and availability. 

CSG TechNet®: CSG TechNet integrates with CSG Workforce Management to allow field technicians to receive and manage work
orders on a wireless device without dispatcher assistance. 
  

 A - 15 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(c)	Schedule F, Section I under CSG LICENSED PRODUCTS, is amended by adding the following Section C, CSG Workforce Management and CSG TechNet, as follows:

  

	 	C.	CSG Workforce Management and CSG TechNet 

  

					
	 Description of Item/Unit of Measure
	  	Frequency	  	Fee
			
	 1.      Workforce Management (Note 1) (Note 2)
	  	*******	  	****,***.**
			
	 2.      Incremental Workforce Management and/or TechNet     Licenses

	  		  	
	 A.     Workforce Management
	  		  	
	 1)********* ******** ******* **** ************ 
	  	*** *******	  	***,***.**
	 2)******** *********** **** ************
	  	********	  	**,***.**
	 3)********** ********** ******** **** *********** 
	  	*******	  	***.**
	 B.     ******* ******** ********
	  		  	
	 1)********* ******* ******* **** ***********
	  	*** *******	  	****.**
	 2)****** *********** **** ***********
	  	********	  	****.**
	 3.      *** ******* ********* **********
	  		  	
	 1)********* ******** ******* **** ************ ******** ** ** ******** ********* ********
	  	*** *******	  	**,***.**
	 2)******** *********** **** ************ ******** ** ** ******** ********* ********
	  	********	  	****.**
	 3)********** ********** ******** **** ************
	  	********	  	****.**
	 4)************ **** ************ **** ** ****** ***,****
	  	*** *******	  	****.**
	 4.      Installation (per server) (Note 4)
	  	*** *******	  	*****

 **** *: ***
********* ********** ****** *** ** ********* ***** ***** ******* ****** *** ** ** ****** ******** ***,**** ********** *********** ***** **** * ***** ** *** *** ********* ********** ******* ** **** *** ******* ********. ******* * ***** *****
********* ********** ***/** ******* ******* *** *********** ** ****** ** *** ******** ***** ******* *** ****** ***** **,**** ********* ********** ******** *** ****** ******** ***,**** ******* ********. *** ************* ********, *** *********
********** ****** *** **** *** ******* *** ******* ********* ********** ********, ** *** ******* ** ********; *** *** ******* *** ******* ********* ********** ******** ** ***’* **** ******* *****. 

**** *: ** ** ****** *****, *** **** **** ******* ** ***, ******** **** ****** ** *** *** ****** ** ********* ********** *******
*** ******* ******** ** ** *****. 
 **** *: *** ************ ******** *** ********* ********** *** *** ********** ****
***** ** *** ***** ** * ******** ****** **** ********* ** ****. ************ ******** *** **********. *** ****** ** ***** *** ************ *** *** *** ***** *** *** ******** ************* ** *** ********* **********®, ******** **** *** ****** **
**** ****** *** **** ******** ************ ***** *** ****** **** ******* ****** ******** ******* *****,***.*** *** ********** ** *** *** ******** ************* ***** ** ****** ****** ***** ****** ********* **** *** ************ **** ********** **
*** ********** *** *** *** ******** ************, *** ** ***** **** ** ********* ****** **** ******. 
  

	 	21.	Upon completion of migration of Active Subscribers to ACP, the following amendments to the Agreement shall become effective: 

 

	 	(a)	Schedule A, under Additional Services, CSG Smartlink®, shall be deleted and replaced with CSG Smartlink BOS®. 

 

 A - 16 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(b)	Schedule A-5, entitled Additional Services, the first paragraph providing the description for CSG Smartlink® shall be deleted in its entirety and replaced with the
following: 

 CSG SmartLink® BOS. CSG SmartLink BOS is an upstream XML interface that enables Customer to
integrate its applications to ACP. The interface utilizes business logic technology to route transactions, make business decisions based on input and response data, and helps to expedite requests and responses. Message based XML is used for
communicating upstream from Customer’s application to ACP. The data communications method for the CSG SmartLink BOS interface is TCP/IP. Customer can use either CSG’s External Integration Protocol (EIP) or HTTP to organize request and
reply records on the TCP/IP data stream. CSG provides Customer with the CSG SmartLink BOS Interface Developers Guide and the XML schemas for the business functions supported by the interface. XML requests sent by Customer must use the schemas as
supplied by CSG and validate successfully against those schemas. 
  

	 	(c)	Upon commencement of Customer’s migration to ACP, CSG shall provide to Customer SmartLink® BOS capacity of up to ***** ******* ***** ************ *** ******
(“Base Transaction Volume”) at no additional cost to Customer as a replacement for current Cycle E SmartLink volumes. However, if Customer exceeds or is projected to exceed an amount greater than ****** ******* ***** of the Transaction
Volume whichever is greater (“Excess Transaction Volume”) in a ****** **** *** ******, then CSG shall use reasonable efforts to provide Customer with prior written notice, which may be provided via e-mail, stating the amount of the Excess
Transaction Volume and any estimated costs to be incurred to support such Excess Transaction Volume. Upon provision of the foregoing notice, CSG and Customer shall execute a Statement of Work and necessary amendments which shall include, but
not be limited to, commercially reasonable amounts for hardware, software, related maintenance, and resources necessary for operating, maintaining, developing, supporting and testing the environment and the amount of additional SmartLink® BOS
capacity, presented as transactions per second, Customer is purchasing. Transaction Volume shall mean the Base Transaction Volume plus any additional transactions per second provided pursuant to any subsequently executed Statements of Work.

 Customer agrees to notify CSG by the ***** ***** ******** *** of each calendar month in writing of its
estimated Transaction Volume whichever is greater for the subsequent ****** **** ******** **** in order for CSG to support any material increase in Transaction Volume. Customer acknowledges that failure to provide a reasonable estimate of
Transaction Volume or purchase additional SmartLink® BOS capacity could have an impact on the response time of the system. 
  

	 	22.	On the ***** *** of the calendar month following the Extended Option Date, the following amendments to Schedule F shall become effective: 

 

	 	(a)	All occurrences of the term ******** ********** **** that occur in Schedule A, including all Exhibits thereto, and Schedule F shall be deleted and
replaced with the term ******** ****** ********** ******.* 

  

 A - 17 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(b)	Schedule F, CSG SERVICES, Section I.B entitled ********** ****, is deleted in its entirety and replaced with the following: 

 

	 	B.	********** **** 

 *** ********
** **** *********, ****** **-********** ***** **** ******** ** *** ********* ***** ***’* ******** *** ******** ** ***** *******-******* ******** *** ****** *********** *** ** ******** ******** *** **** **** ***’* ******. ***
******** ** *************, ***** **-********* ***** ******* *** *** **** *** ** *** ******** ***** ****-**** **-**** ******, *** ***** ******** **** ** ******* ********** ***** ******* *.*.*.* ***** *** ********, *** **** *** **** *** **
********** **** *** ********** ** ******** ***** **** ******** ** * ********* ****** ***** **** *** ***** ** *** ****** *** *** ********* ** ***** *** **** ********. 

****** *** ********** ****, **** ***** ******** ***** ** *********** *** ****** *** *** ******* ****** ********** ****** *** ******** ***
******** ******** ****** **** ***** *** ***** ** **** ******** * **** ******** ****** ********** ********. *** ******* **** ******** ****** **** *** ******* ****** ********** ****** ** ** ******** ********* ***** **** ******* ******* *******
** ********** ********, *** *** ********** ****. 
 ******** ************ *** ****** **** *** **** ******** ** **** ******* *.*.
******** ********** ****, **** *********** ****** *** ***** **** * ********** ********** ** *** ****** ******* **** *** ***** ****** ** *** **** ** **** ** ******* *** ****** ** ******** ************ ** **** *********. ******** ************
*** ****** ****, ******* *** ********* ** ******* ******** ** *** *********** *** ***** ** **** ********* *** ******** *-* *** *-* ** **********, *** ***** **** **** ********* ** ******* *** ******** *** ******** ** *** **** *** ***** ** ***
*********, *********, *** *** ******* **, **** ******** *. ***** **** *** *********, ******** ****** ****, ****** ** ********* ******** ** *** *********, **** ******** ***** ***** **-*********, *** ** ******** ** *** ***** ********** ******* ****
*** *** ***** ** ***, ******** **** *** ** ***, ** * ******** ************** *** *** *** ** * *******, *** *********: *** *** ****, ******* **** ******** ***** *** ******* ******* ****** ** *** ******* ****** ********** ****** *** ******** ***
******** **** ***** **** ******* ******* *** *** ** ****; *** *** **** *** **** ******** *****’ *******-**** ******* ***** ** *** ******* ****** ********** ****** **** ***** **** ******* **** **** ** *** *** ** ****; *** *** ******** **** ****
*** *** ********* ********** ****, ***** ******* ***** ** *** ******* ****** ********** ****** **** ***** **** ******* ******* *** ********* ** *** ********** **** ** ****** ***** *** **** ** *********** ** ******. *** ******** ** *********** ***
********** ****, ** *** ***** ******** *** **** **** ****** ******* ***,***,**** ****** ***********, ******** ****** **** *** ****** ** ****** *********** ***** *** ** **** **** ****** ******* ***,***,****. *********, ** *** ***** ** *********** **
*** ********** ******** ** *** ***** ******** ***** ******* *** ** ** ******** ***** ******* *****, ******** ***** *** ** *** ** * ************** *** *** *** ** * *******, *** ********** ****. *** *** ********* ** *****, ********** **** ***** **
********** ** ** *** **** ** *********** ******* *** ********* ********** ****. 
  

 A - 18 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(c)	Schedule F, CSG SERVICES, Section I.A. entitled ******* ********** *** *** ***-***** ***** *** ***-***** ****-***** **** ******** ***** ******** ** ** ***
******* ********** **** shall be deleted in its entirety and replaced with the following: 

  

	 	A.	******* ****** ********** ****** *** ***-***** ***** *** ***-***** ****-***** **** ******** **** ****** *********** 

 

							
	 Description of Item/Unit of Measure
	  	Frequency	 	2010 Fees	 	2011 Fees
	 ******* ****** ***********
	  		 		 	
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****
	 •     **,***,*** ** **,***,*** **** ****** ***********
	  	*******	 	**.****	 	*     *.****

**** *: *** ******* ****** ********** ****** *****, ** *** ***** ** *** ***** *****, *** ******** ** ** ********** *** ***
***********. *** *******, ** ******** *** **,***,*** ****** *********** ** *** ******* ******* ***** *** ******** **** ****, *** ******* ****** ********** ****** ** *** **,***,*** ****** *********** ***** ** **.**** *** ****** **********.

 **** *: *** ******* ****** ********** ****** ***** ** ********** *** * ***** ** ****** ******* ***,***,**** **
******** ******* ***,***,**** ******* ****** ***********. ****** ********’* ******* ****** ********** ***** **** ***** ****** ******* ***,***,**** ******* ****** *********** *** * ****** ** ***** *** *********** ******* ****** ** *** ****
****** *** ********** ****, ******** ****** ** ******** ** *** *** *** ******* ****** ********** ****** ** ****** ***** **** ****** ******* ***,***,**** ******* ****** *********** ******* *** *** ** *** ********** ****. ** *** *****, ***** *** *****
**** ****** ******* ***,***,**** ******* ****** *********** ********* ***** ******** ***** *** ***** ******** ***** ** ********** ***** *** ** * **** ** * ******* ** **** *********** ** * ***** ***** **** ** *** ** ********* ** ******** ****** ****
*** ********** * ****** ** ******* ** ******* ** ******* ***, ********* ** ******* ****** *********** ** *** ****** ****** ** ******** ** ****** *** ****** ** ****** *********** ********* ***** ******** ***** *** ***** ******** ** ********** *****
****** ******** ******* ***,***,**** *** * ****** ** ***** *** *********** ******* ****** *** ******* ******* *** ***** ** **-********* *** ******* ****** ********** ****** *** ******** *** ********, *** ** *** ***** ****** ******** **** *****
****** ******* ***,***,**** ******* ****** *********** ******** ***** ******** ** *** *** *** ******* ****** ********** ****** ** ****** ***** **** ****** ******* ***,***,**** ******* ****** *********** ***** *** ******* ******* ** ********* ****
*** ****. 
  

 A - 19 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 **** *: ******* *- ******** ** **** ** *** ********* ***** ***** ** *** *******
****** ********** ******. 
  

	 	(d)	Note 3 in Schedule F, Section I.C under CSG SERVICES, shall be deleted in its entirety and replaced with the following: 

 

	 	*.	*** ***** **** ********* ** ******** **** ******** **,**** ******* *** ***** ******** ** *** ***** *** ***** ** ******* * ** ******* *-* ** **** **********.

  

	 	(e)	Upon commencement of migration of Active Subscribers to ACP, the following Section shall be added as II.D, entitled CSG SmartLink BOS to Schedule F:

 **. *. *** ********* *** 

** *** ***** ********’* ************ *** ****** ****** ****** ******* ***** ** *** *********** ******, **** *** ***** *** **********
******* ** ******* ******** **** ***** ******* ******, ***** *** ** ******** *** *-****, ******* *** ****** ** *** ****** *********** ****** *** *** ********* ***** ** ** ******** ** ******* **** ****** *********** ****** **** *** *** ******** *****
******* * ********* ** **** *** ***** ***** *******, *** *** ** ******* **, ************ ********** ******* *** ********, ********, ******* ***********, *** ********* ********* *** *********, ***********, **********, ********** *** ******* ***
*********** *** *** ****** ** ********** *********® *** ********, ********* ** ************ *** ******, ******** ** **********. 
  

	 	(f)	Upon completion of migration of Active Subscribers to ACP, CSG Smartlink in Schedule F, Section II. C under CSG SERVICES shall be deleted in its entirety and any other
references in Schedule F to CSG Smartlink shall be replaced with CSG SmartLink BOS. 

  

	 	(g)	The ****** ***** *** **** ******* table listed in Schedule F, Section III.A under CSG SERVICES shall be amended by adding the following:

  

			
	 Year
	  	****** ***** *** ****
*******
	****	  	***,***,***.**

  

	 	(h)	Any references to Section 19(f) in the ***** *** **** ******** listed in Schedule F, Section III.A under CSG SERVICES shall be deleted. 

 

 A - 20 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(i)	*** **** ******* ******* ******* ***, ****** ** ******** *, ******* ***.* ***** *** ******** ***** *** ** ******** ** ******** ** * ******** *******, ******* **** **
****** ****** ******** *, ******* *.* ******* ** ******** *** ******** ******** ** *** ******* ****** ********** ******. *********, ******* ***.* ***** *** ******** ***** ** ******* ** *** ******** *** ******** **** ********** *** ******* *.* *****
*** ******** ***** ** ******** ** ****** *** *********: 

  

	 	**.	**** ******* ******* ******* *** **** ** ** *** *** ******* ********* 

  

	 	***	*** ******** ******* ******* ******* ***, ****** ** ******** *, ******* ***.*.* ***** *** ******** ***** *** ** ******** ** ******** ** * ******** *******,
******* **** ** ****** ****** ******** *, ******* *.* ******* ** ******** *** ******** ******** ** *** ******* ****** ********** ******. *********, ******* ***.*.* ***** *** ******** ***** ** ******* ** *** ******** *** ******* *.* ***** ***
******** ***** ** ******** ** ****** *** *********: 

  

	 	**.	******** ******* ******* ******* ***. ***** ** ******* ***.* ***** *** ******** *** ******** **** **** **** ** ****** **********. 

 

	 	***	*** *** ******/*** **** ****** ******* ***** ****, ****** ** ******** *, ******* *.* ***** *** ******** ***** ** ******* ** *** ******** *** ******** **** ***
*********: 

         *********** ** ****/**** ** *******
                    *********             *** 

3.****** ******* ***** ***** **** ******, *** *****     *** *******
                ***.** 
  

	 	23.	Upon execution of the CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT, with an Effective Date of January 1, 2010, in accordance with Note 3 in Schedule F,
Section I.A under CSG LICENSED PRODUCTS, ******** ****** ** *** *** **,***,***.** *** ******** ******* *** *********** **** *** ****** *********** ** ****** ** **,***,*** *** **** **** **,***,***, *** **** *** ********** *******. **** ********* **
**** *********, ** *** ***** ******** *** **** **** ******* ** **,***,***.** *** **** ********** *******, *** ***** ***** **** ******* *** **** ********** ******* ** * ****** ******* ******* ******** ***** *** ****** ** *********.

  

	 	24.	The timeframes and deliverables provided in this Amendment are contingent upon Customer providing, input, feedback and participation in connection with the Custom
Roadmap and CSG’s related development work prior to execution of this Amendment. 

  

	 	25.	Upon execution of this Amendment, the parties agree the following shall occur and become effective: 

*** *** ******** ***** ******** ***** **** *** ********* ***** *** ******** ** ******* ** *** *** **** ***** ***** ******* ** **** ****
******-**** **** ****** **** ********* ** **** ********* *** ** ***** **** ******** **, ****. ** *** ***** ******** *** ******* ********* *** ***** *** ****** *********** ** *** ** ******** **, ****, *** ****** ** ****** *** **** ** ********* ***
************ ** ***** * ** ***** **, ****; ********, *******, **** ** ******** ** *** ***** ******** ** ** ***** **, **** *** ** ***’* ******* ** ******* ******** ********* *** ****** ******* *********** ** ******** ********’* ********* **
***, **** *** ******** ***** **** *** ***** ** ********* *** ********** ******** *** **** ********* ** ** ******** ******* **** ******* ****** ** ***, ***** ****** ***** ***** *** ********* **** ** **** ***********, *** **** *** **** *********** **
********* **** ****** ** ********’* *******, *** **** ******* *********** ********** ** ********** **** *** ********** ******** ** ********** **** ******* **, *** *** **** ******** ** ******* ************ ** ***** * ***** ******* **, ****, ****
** ********** ********* *** ******** ** ***** ******* ** ******* ******* ******, *** ***** ****** *** **** ** ************ ** ***** * ******* *** *** ** *** ********** **** ** ****** ******** ** ********** **** *********, ***** ******** ***** *** **
******** ** *** *** ********** **** *** ******* ** ******** ** ** ********** **** * *********** ***** **** *******; *******, ** ***** **** ** ********** ** *** ****** **** ***** *** ******** ** ***** **-********* ** * ****** ** ***’* ******* **
*** *** ** *** ********** ****, *** **** ** ** *** **** ** ********’* ******* ****** ** *** ** ********** **** ****** *** ** **** ******* **, ********’* *********** ***** ******* **. *********** ***** ********* *** **** ** ******* ***** **
******. *** ******* ***** **** *** ****** ******** ** ******* ****, ***** *** **** ** **** ******* ** ***** ** ********’* **** *** ********* ****** *** ***’* ********* ** ******* ******** ** *** ** ******** ** **** ******** *. *** *******
***** **** ** *** ***** ** *** ********* *** ***** *** *** ** ******** ** **** *** ******** ************* ** ************ ** ***** *, ***** **** *********** ******** ** *** ** *** ****** ****** ** ******** ** ** ****** ** ** *** ******* ******** **
* ********* ** ****. 
  

 A - 21 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	26.	******* ** ********** ** *****, *** ******* ***** *** ********* **** ***** * ***** *** ** ********* ***** ******** **, ****, ********* ******** **** ******* **
***’* *** ******** ***, **** ********** ********* *** ***** *, *** ********* **** ** ******** **** **** *** ********** ** ***’* ************** ******* ****** ** *** ****** **** ** **** ******** ********* ****** ********* *** ** *** ******
******* *** *** ******** ** ***** ** ******* *** ******** **** ***’* ******** ********** ******** ** ***. *************** *** ********** ********* ** *** ********* ********, ****** *** ****** ****** ***** ******** *** *********** ** **** ***
*** ***, *** ********** ** *** *****, ** **********, ** ****** ** ***** ** **** *** *** *** *** ********’* ******** ** *** *** *** ******* ******** *** ******** ***** ****** ** ******, *** **** ******** *** ******** ***** ******** ** ** ******
** ** ******** ****** *** ******* ** *** ***** ********** *** ********** ** **** ** *** ********* ** *******. 

IN WITNESS WHEREOF Customer has caused this Amendment to be executed by its duly authorized representatives. 

 

			
	DISH Network, l.l.c. (“CUSTOMER”)
		
	 By:
	 	  

		
	 Name:
	 	  

		
	 Title:
	 	  

ACKNOWLEDGED AND AGREED: 
 CSG
SYSTEMS, INC. (“CSG”) 
  

 A - 22 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

			
	By:	 	  

		
	Name:	 	  

		
	Title:	 	  

  

 A - 23 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ATTACHMENT B 

****** ******* 
  

	1.	**********: ** ********** *** ******** *********, *** ******* **** *********** ** ******* *** ********* *********** **********:

  

	 	(a)	******* ******* ***** * *********** ******** *** ************ **** ***, ***** *********** ******** *** ************ *** ******** *****: 

 

	 	(i)	*********** ** ******* ** *** *** ********-******** ************* ******** ** *** ** ** *** ******** ****** **** ** ******** ** ******** * *** ** **** ******** **
******* ******* ** ****** ********* ** *** *******. 

  

	 	(ii)	*********** *** ****** *** ******** *** ************* ** ******* ******** *****. 

 

	 	(iii)	******* **** *************** ******* ** ******* ******** ************* ******* ** ******** ******** *************. 

 

	 	(b)	******* ********’* ********** ******** ** *** *** ****** **** ****: 

  

	 	(i)	******* ******* *********** ******. 

  

	 	(ii)	******** ******* ******** *** ********* ******** ************. 

  

	 	(iii)	********* ********** ****/******** *********** *** ********** ***********. 

 

	 	(iv)	******** ****** *** ******** *******. 

  

	 	(v)	******* ****** ******** ****** ** ********** *** **** *****. 

  

	 	(vi)	***, **** *** ******** *** **** *********. 

  

	 	(c)	****** *** ******** ********** *** ******* ********* ************: 

  

	 	(i)	******* *** *********** ************ ** *********. 

  

	 	(d)	****: ******* **** ** ********* *****: 

  

	 	(i)	*** ********* **** **** ** ******** ** ********* ** *** ******* ******* *********** ********: 

 

	 	A.	****** ******** *****: *** ******** ****-********* ******* *****. 

  

	 	B.	****: *** ******** ******** *** ***** **** ***’* ********* *** *** *** ***’*. 

 

	 	C.	******** ******: ****** **** **** ******** ** *** ****** **** ****. 

  

	 	D.	******** ***** ** ********: *** ******** ******** ***** ** ********. 

  

	 	E.	********* *********: ******** ** ********** *********. 

  

	 	(ii)	*** ********** ** *** ********* **** **** ******* *********** ** ***’* *********** ****: 

 

	 	A.	****** ********** *****: ****** ** **** ********* ********** ***** ****** ***** *. 

 

	 	B.	******/****** ** *** **** *********: ******* ** *** ******* ********** ** * ********** *** ***** ********. 

 

	 	C.	****** ****** ******: ****** *** **** ***** **** ********** ****** ****** *** ***** *** **********. 

 

	 	D.	******* ************* ** ******* */* *** */*: ***** *********** **** ***** **** **** * ******* ******** ********** ******* ****** ****. 

 

	 	E.	******* ********** **********: ****** ******* *** ********** ***** *** ******* **** ******* ********** *******. 

 

	2.	****** ******* ***********: 

  

	 	(a)	** ******* **** ********* **** ** ********* ***** ******** ********* ** ********. 

 

	 	(b)	**** **** *************** *** *** ********* **** ** **** ** ********. 

  

	 	(c)	*** *********** ** ********’* ********** *********** ** ********** ********** **** *** *********** ** **** *********** ** ** *** ********* ****.

  

	 	(d)	*** *********** ** ***’* *** ******** ** ********** ********** **** *** *********** ** ******** ** ** *** ********* ****. 

 

 A - 24 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	3.	*** ****************: 

  

	 	(a)	******* ** **** **** *** *** ********* **** **** ******** *** ** ** ******-**** **** ****** ** * ******* ************** ******* *** ****: 

 

	 	(i)	******* *** ************** ******* ********* ******* ******** *** ********, ******** ********, ***** **********, *** *********. 

 

	 	(ii)	******* ******* *****. 

  

	 	(iii)	******* ******* ******* **********. 

  

	 	(iv)	****** *** ******** ******* ******* ****** *******. 

  

	 	(v)	******** ******** ***** *** ******** **** ***********. 

  

	 	(vi)	*********** ** ******** *** ***** ********. 

  

	 	(vii)	******* ****** ****** ******* ** ********. 

  

	 	(b)	******* ** **** **** *** *** **** **** ******** ** * **** ** ******-**** **** ******* *********** *** ** ** ******-**** **** ****** ** * ************** ******* ***
****: 

  

	 	(i)	******** ********** ** ********* ******* ************. 

  

	 	(ii)	********* ************* ************. 

  

	 	(iii)	********* ********* ******* ************. 

  

	 	(c)	******* ** **** **** ***** *** **** **** ********* ** * **** ** ****** **** ******* *********** *** ** ** ******-**** **** ****** ** * **********/********* ******* ****
***** ****: 

  

	 	(i)	 ******** *** ******* ************* **
***®/*** *** ********’* ******** *** ********** ******* *** ********** ***********.

  

	 	(ii)	****** **** ****** *** ********** ** ********’* *** ***********. 

  

	 	(iii)	****** ****** **** ************** *** *** ********* 

  

	 	(iv)	****** *********** ********** *** *** ********** 

  

	 	(v)	****** ** *** ****** **** ********** ***** ** ********** ********* 

  

	 	(vi)	****, ******** *** ******* ********** 

  

	 	(d)	******* ** **** **** ***** *** **** **** ********* ** * **** ** ****** **** ******* *********** *** ** ** ******-**** **** ****** * ******** **** ***** ****:

  

	 	(i)	***** *** ********’* ****** ******** *** ***, ***** ***** *** ****** ******* **** *********. 

 

	 	(ii)	*** ******** ***** ******* **: 

  

	 	A.	********** ******* ******** ** ****** 

  

	 	B.	**** ****** ******** ******** **-** ****** 

  

	 	C.	******* ******** *** ************ ********** ** ********* ***** ****-*** ******, *** *** ******* *********** ** **** *** *-* ***** ****-*** ******, *** *** *******
******* ****** **-* ***** ****** ********* ** ** ****** ** **-** ****** *** ***** *********** ********* ******* ***** **** ******** ********** *****-**** ******. 

 

	 	D.	********* ******** ******** *** ************ ** ****** 

  

	 	(e)	*** ********* ******** **** *******, ******* ********’* *** ** *** ****: 

 

	 	(i)	******* ********** ******* ******* ** ********. 

  

	 	(ii)	****** ******** ********** ** ******* ********’* *** ********. 

  

	 	(iii)	**** **** ******** *** ******** *** ***** ** ********* ******** ********* ****** ********** **********. 

 

	 	(iv)	******* ******** ******* ***** ************** *** ********. 

  

	4.	******** ****************: 

  

	 	(a)	****** *** ***** ***** *******, **********, ****** ******, ******* *** ********** ******* ** ********** *** ******** ** ******* ** ************ ***’* *** ********.

  

 A - 25 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(b)	******* ******** ******* ******** *** ************ ********* ** ********* *************, ******** ****** *********. 

 

	 	(c)	****** ********* ** ** ********* ** ******* *** **************, ***** ******** ********** ** ** ********* *******, ******* *******, ******** ******* ****** *** *****
******* ****** ******* ** *********. 

  

	 	(d)	****** ******* ****** ******** *** ******* ******* **** ***** **********. 

  

	 	(e)	****** ******* ********. 

  

	 	(f)	******** *********** ******** ********, ********* *** ********. 

  

	 	(g)	******* **** ********* ** ****** *** ******* *** ************ ** *** ************* ** * ****** ******. 

 

	 	(h)	******** *** ******** ******* ** ******** ******** ******* *** **********. 

 

	 	(i)	******** ****** *******/******* *** ******* ******* ******* ********* *** ******. 

 

	 	(j)	******* ******* ************. 

  

	 	(k)	******* ************ *** ********* ********. 

  

	 	(l)	******* **** ********* ** ********* ***. 

  

	 	(m)	******* ******** ********* ** **** *** **************** *** *** ****** ******* ***********. 

 

	5.	*********: 

  

	 	(a)	************ ****:
                            *** ******** ****** **** 

 

	 	(b)	********* ********** ****:            ********* ********* ******* ******** **** ** ******-**** **** ******
                                         
                           ***** *** ************ **** 

 

	6.	****** ******* *****: 

  

	 	(a)	******* ** ***-******** ***** *** *****: 

  

	 	(i)	*** ***** ******** ** **** **********, ******* ** *** ********** ******** ** ****** *** *** ***** **** *** ****** ******* *********** *** ******** ********** ***
**************** ********** ** *** ******* ******** ********* *****************. 

  

	 	(ii)	*** *********** ***** ********* *** *** ******** ** *** ***** ****** ** ******** *. 

 

	 	(iii)	*** ********** ** ***’* ********** ** ******* *. *** *** *** ****. *** *********** ***** *** ********* ** *** *** ** ********** *** ****** *** ****** *******
*********** **.*., ****** ******* *********** ****** **** *** ** ******* ** ******** *** ******** ** **** ** ***. 

  

	 	(iv)	*** ******, **** ** *** ***** *** *** ******* ********* ************ **** **** ********** ******** ** ***** *, ***** *** ********** ** * *** ******* ****** ***** **
******* *, **** *** ****** **** **** ******** ***** *** ******** *** ************ ******** ** *** ****** ******* *********** **** ** ********* ** **** ****** ******* *** ******** * ******, **** **** ************ ***** ** ******** ** ** **********
**** ** ********. 

  

	 	(b)	******* ** ******** ***** *** *****: 

********* ********* ******** 
  

	 	(i)	*** ********* *** – ******* ** *** *** ********* *** **** ********** ** ******** * *** ********. 

 

	 	(ii)	*** *** ******** ********* ********* *** ******** ****** **** **** ** *********** **** **** ***** * *** ***, *** *** **** ******** *** ***** ***** ******** *** ****
******. ** ** *********** **** *** ************** **** **** **** ***** **** *******, ** *******, * ***** ******* ***** ******** ** ********* ***** **** ************** **** * ****** **** **** *** *** ******* ***** **** *** **** ******** ********** **
*** **** ** ******** *** ******* *** *** ** ***. *** ********** *** ************ ********* ** **** ****** ******* *** *********** **** ******** ******* *** **************** ** *** ***** *****. 

 

 A - 26 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(iii)	******* ** **** ********, ******* * ** ******* *-* ** *** ********* *** ******* * ** ******* *-* ** *** *** ****** ********** ********** ****** ********* ******* ****
******* *** *** ******** ********* ******** *, ****, *** *** ******** ********* ***** ******* *, **** *** ***** ** *** ******** ****** ****. 

  

	 	(c)	*** ******* ***** **** *** ****** ******* ***** ********** ****** *** ***** **** *** ********* ********** ***********: 

 

	 	(i)	********-******** ******* *** ********* ** *** ***** ** *** ****** ******* *********** **** ***** ** ******* ** ****** ******* *********** *********** **** *** ***
********* ** **** ****** *******, *** ******* ****** *** ************* *** *** ************ ** *** ******** ** ****** *********** ***** *** *** ****** ** ********** **** ** ***** ******** ** * ******** *********, ***, ** *** ** ***, ***** **** **
****** *** ****** ** * **** *** ********* ***** ******* *** *** ******** ***** ** *** ***** *** ***** ** ******** * ** *** *********. 

  

	 	(ii)	*** *** ******** ********* ********* *** ******** ****** **** **** ** *********** **** **** ***** * *** ***, *** *** **** ******** *** ***** ***** ******** *** ****
******. ** ** *********** **** *** ************** **** **** **** ***** **** *******, ** *******, * ***** ******* ***** ******** ** ********* ***** **** ************** **** * ****** **** **** *** *** ******* ***** **** *** **** ******** ********** **
*** **** ** ******** *** ******* *** *** ** ***. *** ********** *** ************ ********* ** **** ****** ******* *** *********** **** ******** ******* *** **************** ** *** ***** *****. 

 

 A - 27 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Schedule 1 

** *** 

****** ******* 
  

					
	******* **********
		
	      ***	    	 
		    	********	    	***
		    	********	    	*** *** ******
		    	********	    	*** ***** **- ****** ******
		    	********	    	*** ****** ***** ****
		    	********	    	********* *** ********* */ *** ***********
		    	********	    	*** **** ****
		    	********	    	*********** **** **** ********
		    	********	    	*** *** ******** *******
		    	********	    	*** ************ ** ******* *** ***********
		    	********	    	*** ****** *************
		    	********	    	*** ******
		    	********	    	***- ***** ***********
		    	********	    	*** ************ ** ***** *** ********
		    	********	    	***-***, ***********, *** ***** ** ****
		    	********	    	******** *** ** **** ******
		    	********	    	********** ***
		    	********	    	*** ************ ****** ***************
		    	********	    	*** ****** *************
		    	********	    	***- ************ **** **** *** ***********
		    	********	    	************
		    	********	    	*** ** **** ****** ***** ***
		    	********	    	*** ******* ** *****
		    	********	    	**** **** ********** ** ******* ****
		    	********	    	******* *******
		    	********	    	******* ****/***** **** *** **********
		    	********	    	****** ***** ***** *** * **** ***** *******
		    	********	    	****** ***** *** ********** **** ****
		    	********	    	********** ** **** *** ***
		    	********	    	****** ***** ****- ***** *** ****
		    	********	    	*** ****** ***********
		    	********	    	*** ******* ***********
		    	********	    	**** *************
		    	********	    	** ***** ********
		    	********	    	******* ******* ***
		    	********	    	*** ** ** ***** ****
		    	********	    	**** *** ******** *** ************ **********

  

 A - 28 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	 	    	 ********

********
 ********

********
	    	 **** ** ******
 **** ***
*******
 *** ** ****** ************ ****** ******

********** *** ******/********** *******

	
	 ******* **********

	
	      ******* *********
		    	********	    	** ****** *****
		    	********	    	 ** ******** ******** *******

******* ********* ***** ****** **********

	
	******* * **********
	
	      **** ***********
		    	********	    	****** ***-***
		    	********	    	*** ******* ****** ********* ** *******
		    	********	    	****** ** **** ******* *****
		    	********	    	************ ********
		    	********	    	****-*** *** **** *****/****-*** * ****-*** ***** **** *******
		    	********	    	****-*** ****** ** **** *****
		    	 ********

********
 ********

********
 ********

********
 *********

********
 ********

********
 ********

********
 ********

********
	    	 ** ********** ****** *********

***-**** ****** *******
 ******* ******* **
*******
 *** ** *******-*** ***********

*** ** ******* *** *********** ***** **
 *******
*** ******** **** **** **** ********
 *** *** ** ******* ****** *** ** ******* ********

****** ******* **** ** *** ***/*** *******

****-*** ***** *********
 ****-*** *******
********** ******* ***** *********
 ********* ******* ******* *********** **** *****

******* ********* ** *****
 **** ********** ***
***-********* ************ ********
 **** ****** *******

	
	      *** ***********
		    	********	    	**** **** ****** *** ******** ***** ****
		    	********	    	******* ***********
		    	********	    	*********** ******
		    	********	    	*********** ****** ***** **
		    	********	    	***** ***
		    	 ********

********
 ********
	    	 *** ****** *** ** ***** ******

****** ***** ***** ** ******** **** ********** *******

****** ******* ** ******* *.*.**

	
	      ******** *******
		    	********	    	****** - ******** ******* ******** ** *** ********** *****

  

 A - 29 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	******* * ***********
		    	********	    	**** **** ******* *****
		    	********	    	***-**** ******** *** ********** ***********
		    	********	    	****-***/*** ********** **** ***********
		    	 ********

********
 ********

********
 ********
	    	 ***+ *** ********** *******

*** ******* ***** ** *****
 ******* *****
********** ********** *****
 ***** * ****** ************

***** ********** ********* *********** *** ****-*****

			
	**********	    		    	
	
	      ***********
		    	********	    	***/*** **** ********
		    	********	    	*** **** ** **** *******
		    	********	    	****** ** ******* ***** ** **** ******
		    	********	    	********* ******** - ***** ***
		    	********	    	******** *******
		    	********	    	***-** *********** *** ******* **********
		    	 ********

********
	    	 **** ******* ****-** ***

**** ******* ******** ***** ************

		    	********	    	********** ******** ********* **
		    	********	    	******* ******* **********
		    	********	    	**** ********** *****
		    	********	    	**** *********** *** ******* *******
		    	********	    	***** *** ******* *** **** ***** *
		    	********	    	***** *** ******* ** *** **** - ***** *****
		    	********	    	******** *** * ******** **** *****
		    	 ********

********
 ********

********
	    	 ***/*** ******* **** *** ***** *

***** *** ******* ** *** **** - ***** *
 ****
**** *******
 ********** **** *********

	
	******* **********
	
	      ****** ****
		    	********	    	****** **** ****** *****
		    	********	    	**** ****-**** **** ** ** *****
		    	********	    	******** ******* ** ******* ****** – ***** ** ******
		    	 ********

********
 ********
	    	 ********** *********

******* **** ******* ****** ****
 ****** ****
****** ********* ** ********** ****

	
	      ******* *****
		    	 ********

********
 ********

********
	    	 *** ***** ** **** *- ****/********/** ******

*** ***** ** **** *
 ******* *****

*** *** **********

  

 A - 30 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	      ********
		    	********	    	******* ******* ***** *** *********** *******
		    	********	    	******* *******
		    		    	**** ******* *******
	
	      *******
		    	********	    	******* ****** ******* ******
		    	 ********

********
	    	 ******* ****** *******

******* *********** *** ***, *** ****, *** *** **********

	
	      ***
		    	 ********

********
 ********
	    	 *** ***** *** **** *** *******

***/**** ******* ************
 *** *** **********

	
	******** ****
	
	      ******* *****
		    	********	    	*** ******* **** ******* ***** *** *******
	
	      ***
		    	********	    	************* ************
		    	********	    	***- ** ***********
		    	********	    	******* **** ****** *******
		    	********	    	*** ******* **** ****
	
	      *** / ***
		    	********	    	*** ********** ** ******* ****
		    	********	    	***/*** ****** *******
	
	      *********
		    	********	    	********* ********* ***** *** ******** *******
		    	********	    	***/*** ****** **********
		    	********	    	** ***** **** ***** *******
		    	 ********

********
	    	 ********** ****** ** ********

******* ******* ********* ** ********** ********

	
	      ******** *******
		    	********	    	*** ********** ******** *** *** ************
		    	********	    	********* ******** ****** *******
		    	********	    	***** ******** **** *** ******** ** *********** ********
	
	      ***
		    	********	    	*** ********** ********, *********** *** - * *****

  

 A - 31 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	 	    	 ********

********
 ********
	    	 ****** ***** ***** *******/***** *******

*********** *** ********* ******
 *** ********
***********

	
	      ******** ***
		    	********	    	*** ******* *** ******** ***
		    	********	    	*** ******* *** ******** ***- ********
	
	**********
	
	      **************
		    	 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
	    	 **** ******* *** ******* ***-**** *

************** ******* ******* ****, *****, ******* ***

*** **** ****
 ******* ** ******* *** **** * ***
******
 ******** ********* *** *******

******** **** **** ***********
 ** ********,
***** *
 ********* ******* ****** ***** *** ** ********

*********** ******
 *** ******* ***
********
 *********** ******* ******* ***** **

*** ****** *** ********** * *** *******
 ***
***** ********** *** *************
 **** **** *** ****** ***********

***-******** ***^*
 *** **** ** *****
******
 ********* *** *** **** ** ***** ****** *******

***** *** *** **********

	
	      *********
		    	********	    	*********- *** *** ****** **********
		    	********	    	*** *** *********
		    	********	    	********* ********** *** *** **********
		    	********	    	*** ******* ***** ***** ** *** *** *********
		    	 ********

********
 ********

********
	    	 *********- ******** ****** ** ** ***

****** #*** ** *********
 ***/*** ********* **
*********
 ** **** ** ********* ******************* ********

	
	      ***
		    	 ********

********
 ********

********
	    	 ********** ****** ** ***

*** ******* ******* **** *****
 ********* *******
*** ***
 ******** ***/*** ** ***

	
	      *** *****
		    	********	    	*** ***********
		    	********	    	*** ***********-******** ***

  

 A - 32 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	 	    	********	    	******** ** *** ** ***
		    	********	    	******* ** ****** ***
		    	 ********

********
 *********
	    	 ****** ***
 ******
********** - ***
 ****** *** *** ** ******* ** ***** *** ***** *** *** **********

	
	      **** ** *******
		    		    	* ********** ******* *** ** *** *** *******
		    		    	**** ** ******* **** ** ****** ** ********
	
	************* **********
	
	      *************
		    	********	    	******** ************
			
		    	********	    	*** ***** ********
		    	********	    	***** ********
		    	********	    	***** *****
		    	********	    	**** ************
		    		    	******** ****** **-****
		    	 ** ***
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
	    	 **** **** *********

******** *** ********** ***********
 *****
************
 ****** ****** ************* *** ***** *******

***-********* ****** ***********
 **** ***
************
 **** ******** ***** ****

******** ****** ****
 *** **********
******
 ******** *** ******* ******** ********

*** *.*
 *** ******

*** **** ****** ***********
 *** *** ***, ***,
*** ***/***********
 ******* ***** *********

******* ** ****** ** ********* ***** ******
 ****
************* *******

  

 A - 33Letter Agreement

 Exhibit 10.4 

***Text Omitted and Filed Separately with the Securities and Exchange Commission. 

Confidential Treatment Requested Under 

17 C.F.R. Sections 200.80(b)(4) and 240.24b-2 

BP Biofuels North America LLC 

28100 Torch Parkway 

Warrenville, Illinois 60555 

March 31, 2010 
 Galaxy
Biofuels LLC 
 28100 Torch Parkway 

Warrenville, Illinois 60555 
 Verenium
Biofuels Corporation 
 55 Cambridge Parkway 

Cambridge, MA 02142 
  

					
		  	Re:	    	Jennings Capital Expenditures

 Ladies and Gentlemen:

 Reference is hereby made to that certain Operating Agreement of Galaxy Biofuels LLC (the “Operating Agreement”) effective as
of August 1, 2008, by and among BP Biofuels North America LLC, a Delaware limited liability company (“Lender”), Verenium Biofuels Corporation, a Delaware corporation (“Verenium”), and Galaxy Biofuels LLC, a
Delaware limited liability company (“Borrower”), and that certain Master Promissory Note dated March 31, 2010 in the principal amount of [...***...] made by Borrower in favor of Lender (the
“Note”). Capitalized terms used and not defined in this letter (this “Letter Agreement”), if any, shall have the meanings assigned to them in Operating Agreement. 

Borrower has requested that Lender pay for certain capital expenditures and other costs to be incurred by Verenium with respect to its demonstration
facility located in Jennings, Louisiana (the “Jennings Plant”) pursuant to the terms of the Note and this Letter Agreement. Accordingly, Lender, Borrower and Verenium hereby agree as follows: 

1. Funding Commitment. Subject to the terms and conditions of this Letter Agreement, Lender hereby agrees to make advances under the Note in the
aggregate amount of up to [...***...] to pay certain capital expenditures and other related costs with respect to the Jennings Plant approved by Lender (collectively, “Jennings Expenditures”) during the period
commencing from April 1, 2010 and ending on July 31, 2010. 
 2. Approval for Expenditures. Verenium shall have the right
to submit to Lender an AFE (Approval for Expenditures) Request Form (an “AFE”) for Lender’s review and approval on a periodic basis. Each AFE shall be signed by all parties necessary for approval of the AFE in accordance with
Verenium’s standard procedures, and shall include a reasonably detailed description of the work or services to be performed or materials to be supplied and the 

 Galaxy Biofuels LLC 

March 31, 2010 
  Page
 2
 
  

 
anticipated cost thereof. If Lender elects to approve the expenditures set forth in an AFE (an “Approved AFE”), Lender shall so notify Verenium by adding such Approved AFE to the
Annex attached hereto as Exhibit A (the “Annex”) and delivering a copy thereof to Verenium. Lender shall have no obligation to approve any AFE under this Letter Agreement unless it so elects in the exercise of its sole and absolute
discretion. As of the date hereof, Lender has approved the Jennings Expenditures listed as “Pre-approved Expenditures” on the Annex attached hereto as Exhibit A. Notwithstanding the foregoing, Verenium may pay for any
expenditures or other costs with respect to the Jennings Plant or otherwise as it may determine in its sole discretion without Lender’s approval, it being understood that only Jennings Expenditures will be paid for by Lender under
this Letter Agreement. 
 3. Purchase Orders. Immediately following Lender’s approval of any AFE, and immediately following the
full execution of this Letter Agreement with respect to the Pre-Approved Expenditures, Verenium and Lender shall work together to prepare purchase orders between Lender and such contractors, vendors, suppliers or other providers as necessary to
implement the expenditures set forth in such Approved AFE. Each purchase order shall include (a) a reasonably detailed description of the scope of the work to be performed or materials to be supplied, as applicable, (b) the names of each
contractor, vendor, supplier or other provider for whom funds are being requested and the amount requested for each, and (c) such other information as Lender may reasonably require. Lender may outsource its administrative and project management
activities under this Letter Agreement to its agents and contractors. Each purchase order for work, services or materials included in an Approved AFE or included within the Pre-Approved Expenditures shall be considered a “Purchase
Order”. Any supplies, materials and equipment (“Jennings Surge Assets”) that are the subject of the Purchase Orders or the Pre-Approved Expenditures shall remain the property of Lender and shall be stored in a designated
area at the Jennings Plant reasonably acceptable to Lender, free of charge, until such time as such Jennings Surge Assets are incorporated into the Jennings Plant pursuant to work undertaken, directed, coordinated or supervised by Verenium and/or
Lender in consultation with each other, at which time the Jennings Surge Assets will become the property of Verenium. The Jennings Plant shall at all times remain the property of Verenium. Verenium shall take such actions as may be necessary to
receive, accept and implement the work, services, goods and materials listed in the Purchase Orders or Pre-approved Expenditures, as applicable, at the Jennings Plant. Lender and Verenium will negotiate and enter into additional or supplemental
documentation after the date hereof, to the extent necessary or desirable, for the purpose of implementing the intent of this Section 3, including the parties’ intent as to (i) Lender’s ownership of the Jennings Surge Assets and
the transfer of such ownership to Verenium upon such assets being incorporated into the Jennings Plant; and (ii) Lender’s rights with respect to the Jennings Surge Assets while such assets are the property of Lender, including the time
during which such assets are in storage at the Jennings Plant site. The parties agree and acknowledge that the services relating to the Jennings Expenditures constitute services under the JDP Plan as amended pursuant to the Second Extension (as
hereinafter defined) and Amendment No. 1 and the Extension (as defined in the Second Extension). 

 Galaxy Biofuels LLC 

March 31, 2010 
  Page
 3
 
  

 4. Funding. Following receipt by Lender of invoices from contractors, vendors, suppliers or other
providers relating to Approved AFEs and the related Purchase Orders, if the expenditures set forth in such invoices are consistent with the expenditures previously approved by Lender under an Approved AFE and the related Purchase Order, Lender shall
promptly pay the amounts contained in such invoices directly to the applicable contractors, vendors, suppliers or providers to whom such payments are due and payable. 

5. The Note. Disbursements by Lender in accordance with this Letter Agreement shall be advances of the Loan (as defined in the Note) and shall be
deemed made as of the date on which the funds are disbursed by Lender pursuant to the provisions of paragraph 4 above. Lender and Verenium agree that if they mutually decide after the date hereof to further extend the JDP Term (as defined in the
Operating Agreement) from August 1, 2010 to a future date no earlier than [...***...], the parties will negotiate the terms of an early repayment of the Note by Borrower. 

6. No Third Party Beneficiaries. No Person which is not a party hereto shall have any rights or obligations pursuant to this Letter Agreement.

 7. Miscellaneous. This Letter Agreement will be governed and construed in accordance with the laws of the State of New York, United
States of America, to the exclusion of both its principles and rules on conflicts of laws and the provisions of the United Nations Convention on Contracts for the International Sale of Goods. This Letter Agreement may be amended only by a written
agreement signed by the parties under this Letter Agreement to be charged with any such amendment. The rights and remedies of the parties are cumulative and not alternative. Neither the failure nor any delay in exercising any right, power or
privilege under this Letter Agreement will operate as a waiver of such right, power or privilege, and no single or partial excuse of any such right, power or privilege will preclude any other or further exercise of such right, power or privilege or
any other right, power or privilege. This Letter Agreement, together with Exhibit A hereto, the Note, the Second Extension Agreement to Joint Development and License Agreement dated as of the date hereof by and among BP, Verenium and Galaxy
(the “Second Extension”) and the other Galaxy Agreements (as defined in the Second Extension), contain the entire agreement and understanding between the parties respecting the subject matter hereof, and supersede all prior and
contemporaneous agreements, statements, understandings, terms, conditions, negotiations, representations and warranties, whether written or oral, made by and among the parties concerning the matters covered by this Letter Agreement. This Letter
Agreement may be executed in one or more counterparts, none of which need contain the signatures of each of the parties and each of which shall be deemed an original. The parties may deliver executed signature pages to this Letter Agreement by
facsimile or e-mail transmission. No party shall raise as a defense to the formation or enforceability of this Letter Agreement as a contract, and each party forever waives any such defense, that either (i) the use of facsimile or e-mail
transmission to deliver a signature or (ii) the fact that any signature was signed and subsequently transmitted via facsimile or e-mail transmission. 

*** Confidential Treatment Requested 

 Galaxy Biofuels LLC 

March 31, 2010 
  Page
 4
 
  

 If the above correctly reflects our understanding and agreement with respect to the
foregoing matters, please so confirm by signing the enclosed copy of this Letter Agreement. 
  

			
	Very truly yours,
	
	BP BIOFUELS NORTH AMERICA LLC
		
	By:	 	 /s/ Susan Ellerbusch

	Name:	 	Susan Ellerbusch
	Title:	 	Authorized Signatory

 Galaxy Biofuels LLC 

March 31, 2010 
  Page
 5
 
  

 Agreed to and Accepted by: 

GALAXY BIOFUELS LLC, 
 a Delaware limited
liability company 
  

							
	 By:
	 	BP Biofuels North America LLC	  	
				
		 	By:	 	 /s/ Susan Ellerbusch
	  	
		 	Name:	 	Susan Ellerbusch	  	
		 	Title:	 	President	  	
			
	 By:
	 	Verenium Biofuels Corporation	  	
				
		 	By:	 	 /s/ Carlos A. Riva
	  	
		 	Name:	 	Carlos A. Riva	  	
		 	Title:	 	President	  	
				
		 		 	and	  	

  

			
	VERENIUM BIOFUELS CORPORATION
		
	 By:
	 	 /s/ Carlos A. Riva

	 Name:
	 	Carlos A. Riva
	 Title:
	 	President

 EXHIBIT A 

APPROVED AFE ANNEX 

(See Attached) 
  

 Exhibit A 

 APPROVED AFE ANNEX 

This Annex, initially dated March 31, 2010 and hereby updated as of
                    , comprises a part of that certain Letter Agreement dated March 31, 2010 by and between BP Biofuels North America
LLC, a Delaware limited liability company (“Lender”), Verenium Biofuels Corporation, a Delaware corporation (“Verenium”), and Galaxy Biofuels LLC, a Delaware limited liability company (“Borrower”).

 Lender hereby agrees to fund the following Jennings Expenditures as such term is defined in the Letter Agreement on the terms
and conditions set forth therein: 
 Pre-approved Expenditures: 

 

							
	 DATE OF PURCHASE

ORDER OR AFE
	 	 AMOUNT OF PRE-APPROVED
EXPENDITURE
	 	 NAME OF CONTRACTOR/
SUPPLIER
	 	 DATE APPROVED BY LENDER

	 [***]
	 	[***]	 		 	[***]
	 [***]
	 	[***]	 	[***]	 	[***]
	 [***]
	 	[***]	 	[***]	 	[***]

 *** Confidential
Treatment Requested 
  

 Exhibit A 

 Galaxy Biofuels LLC 

March 31, 2010 
  Page
 8
 
  

 Subsequent Expenditures: 

 

							
	 DATE OF AFE
	 	 AMOUNT TO BE FUNDED
PURSUANT TO THE
AFE
	 	 NAME OF CONTRACTOR/
SUPPLIER UNDER
AFE
	  	DATE APPROVED BY
LENDER

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00173-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00173-of-00352.parquet"}]]