Document:

SOFTWARE INSTALLATION AGREEMENT

                        (FOR MICROSOFT SOFTWARE PRODUCTS)

THIS SOFTWARE INSTALLATION AGREEMENT (this "SOFTWARE INSTALLATION AGREEMENT") is
made as of November 1, 1999 ("Effective Date"), by and between:

HP:               HEWLETT-PACKARD COMPANY
                  3000 Hanover Street
                  Palo Alto, CA 94304-1112

and

COMPANY:          PINACOR, INC.
                  3001 South Priest Drive
                  Tempe, AZ 85282-2323

Please  provide,  on Exhibit D of this  Agreement,  all of the  locations  where
Microsoft software installation will occur.

HP and Pinacor, Inc. hereby agree as follows:

1.      DEFINITIONS

1.1.     "Customer  Systems" shall mean the HP personal computer products as set
         forth in Appendix A.

1.2.     "Contract  Manufacturing  Agreement" shall mean the 3rd Party Installer
         Agreement,  to be executed  between HP and  Pinacor,  Inc.  under which
         Pinacor, Inc. performs on behalf of HP certain assembly activities with
         respect to the Customer Systems.

1.3.     "MS" or "Microsoft" shall mean Microsoft Corporation.

1.4.     "MS Product" shall mean the Microsoft software products as set forth in
         Appendix B.

1.5.     "Product"  as used in the  attached  Appendix  C shall  have  the  same
         meaning as "MS Product" for the purposes of this Software  Installation
         Agreement.

1.6.     "Third Party Installer" or "COMPANY" shall mean Pinacor,  Inc. as first
         defined above.

1.7.     "APM"  shall  mean  Associated  Product  Materials,   consisting  of  a
         certificate  of  authenticity,  an end  user  license  agreement,  a MS
         product registration card, and/or other materials reasonably designated
         by MS from time to time which HP may, or which  Third  Party  Installer
         may if authorized  in writing by Microsoft,  acquire from an Authorized
         Replicator.

1.8.     "Authorized Replicator " shall mean a third party approved by MS and HP
         from which Third Party Installer may acquire  Product(s)  reproduced in
         accordance with MS specifications.

1.9.     "Product  Deliverables"  shall mean (i) Product software in object code
         form,  if   applicable;   (ii)   installation   utilities  and  related
         documentation,  if applicable;  (iii) a single copy of Product end user
         documentation;   (iv)  one  or  more  units  of  Product  hardware,  if
         applicable;  and (v) any other deliverables  identified in HP's License
         Agreement  with  Microsoft  or  otherwise  identified  by MS as Product
         Deliverables.

1.10.    "EULA"  shall mean MS'  standard  end user  license  agreement  for the
         Product which shall consist of the applicable  license and MS' standard
         warranty terms for the specific Product.

                                        1

<PAGE>

2.       SCOPE

2.1      MS Product License.  HP has been granted a license to load,  preinstall
         and distribute the MS Products  pursuant to a certain license agreement
         between  HP and  Microsoft.  HP  has  also  agreed  to  the  terms  and
         conditions  substantially  as set forth in  Appendix C with  respect to
         HP's use of any third party installer for the MS Products.

2.2      Third Party Installer. In order for Pinacor, Inc. to be authorized as a
         Third Party Installer by HP and Microsoft,  to load and pre-install the
         MS  Product  on  Customer  Systems  under  the  Contract  Manufacturing
         Agreement,  Pinacor,  Inc.  hereby  agrees  to abide by the  terms  and
         conditions  imposed by Microsoft as set forth in the attached  Appendix
         C.

3.       OTHER PROVISIONS

3.1      Breach.  A  breach  of any  provision  of  this  Software  Installation
         Agreement,  including all provisions  incorporated by reference herein,
         shall  constitute  a  material  breach  of the  Contract  Manufacturing
         Agreement between Pinacor, Inc. and HP.

3.2      Term. The term of this Software  Installation  Agreement shall commence
         on the Effective Date referenced herein and will automatically renew on
         an annual basis in conjunction with the U.S. Distributor or U.S. Direct
         Reseller Agreement between Hewlett-Packard Company and Pinacor, Inc..

3.3      Third Party  Beneficiary.  Microsoft shall be a third party beneficiary
         of this  Software  Installation  Agreement  and  shall be  entitled  to
         enforce the terms of this Software Installation  Agreement in the event
         HP fails to do so.

3.4      Limitation of Liability.  Pinacor,  Inc. agrees that IN NO EVENT, SHALL
         HP OR MS  HAVE  ANY  LIABILITY  TO  Pinacor,  Inc.  FOR  CONSEQUENTIAL,
         INCIDENTAL  OR  SPECIAL  DAMAGES  ARISING  FROM  ANY  CLAIM  OR  ACTION
         HEREUNDER, BASED ON CONTRACT, TORT OR OTHER LEGAL THEORY.

AGREED:

HEWLETT-PACKARD                                               Pinacor, Inc.

By:                                                           By:

Print Name:                                                   Print Name:

Title:                                                        Title:

HP/Pinacor, Inc. - MS SWINST.

                                        2

<PAGE>

                                   APPENDIX A

                                       to

                         Software Installation Agreement

                                CUSTOMER SYSTEMS

                                   HPPRODUCTS

AS OF: November 01, 1999:

Reference         Description

[LIST  HP  PRODUCTS]  Product  Families  HP Brio  PC's HP  Vectra  PC's HP Kayak
Workstations

    The above HP Product list may change from time to time upon notice by HP.

                                        3

<PAGE>

                                   APPENDIX B

                                       to

                         Software Installation Agreement

                                   MSPRODUCTS

[LIST MS PRODUCTS]
MS Windows 95
MS Windows 98
MS Windows NT
MS Windows NT 4.0
MS Office 2000
MS Office 2000 Professional

    The above MS Product list may change from time to time upon notice by HP.

                                        4

<PAGE>

                                   APPENDIX C

                                       to

                         Software Installation Agreement

                         MS THIRD PARTY INSTALLER TERMS

1.  THIRD PARTY INSTALLER CONDITIONS

The conditions listed below apply to the Third Party Installer.

The Third Party Installer shall:

          (1) comply with Sections II(a), II(e), II(f) of HP's License Agreement
with Microsoft,  and Sections 2(b), 2(e), 2(f), 2(h), 6(c), 7(a), 11, 13, 14 and
17(a) of HP's Business Terms Document with Microsoft, as set forth below;

          (2) consent to venue and  jurisdiction in the state and federal courts
sitting in the State of Washington  with respect to any action  brought by MS to
enforce its rights under the Installation Agreement;

          (3)  provide  access to Third  Party  Installer  premises to audit for
inspection  team(s) sent on behalf of MS or HP, with reasonable notice, in order
that such team,  accompanied by HP if HP so desires, may perform an audit of the
Third Party  Installer's  relevant books and records and/or an inspection of the
Third Party  Installer's  relevant  procedures to determine  compliance with the
terms of the Installation Agreement and the Agreement;

          (4) halt  reproduction of the Product upon notice from HP or MS of the
suspension, termination, or expiration of this Agreement;

          (5) distribute the Customer Systems with Preinstalled Product Software
only to HP, HP  Subsidiaries,  HP  resellers,  HP  distributors,  and, upon MS's
written approval to HP, end-user customers, on behalf of HP;

          (6) pay MS' or HP's  attorneys'  fees  if,  after  reasonable  efforts
otherwise,  HP or MS employs  attorneys to enforce any rights arising out of the
Installation  Agreement and HP and/or MS are the prevailing  party in connection
with such enforcement;

          (7) report to HP or MS, upon HP or MS request and in the form provided
by HP or  MS,  information  concerning  Products  installed  including,  without
limitation,  the number of units of each Product  installed and/or the number of
packages inserted, and the number of units of Product packages in inventory; and

          (8) maintain the inventory of Product packages received from HP or the
Authorized  Replicator  on behalf  of HP, if any,  separate  from  inventory  of
Product packages, if any, in the Third Party Installer's possession for other MS
OEMs (including the Third Party Installer, if the Third Party Installer is an MS
OEM),  in order to  distinguish  each Product  package from Product  packages of
other MS OEMs.  Authorized  Replicator  shall  place HP's name on a  conspicuous
location on each Product package delivered to the Third Party Installer by or on
behalf of HP.

II.  LICENSE GRANT OF HPS LICENSE AGREEMENT.

(a)  Subject  to  limitations  in this  Agreement  and Third  Party  Installer's
compliance with all terms and conditions of this  Agreement,  HP grants to Third
Party Installer a non-exclusive, limited license to:

                                        5

<PAGE>

(i) install one (1) copy of Product  software on a Customer  System hard disk or
ROM   ("Preinstalled   Product   Software")  in  accordance  with   instructions
accompanying the Product Deliverables; and

(ii) distribute with Customer System(s):

(A) one (1) copy of Preinstalled Product Software,

(B) one (1) copy of Product  software  on  external  media  (i.e.,  diskette  or
CD-ROM) as acquired from Authorized Replicator, and

(C) one (1) copy of Product end user  documentation  as acquired from Authorized
Replicator.

(e) (i) Unless  otherwise  provided in the  Agreement,  Third Party  Installer's
license to  distribute  the Product is limited to  distribution  only with those
Customer System(s) and only inside the Customer System package.

 ....(ii) Third Party Installer shall comply with additional provisions, if any,
identified by HP with respect to Product.

 ....  (iii)  Third  Party  Installer  may  supplement  but shall  not  modify or
translate Product end user documentation. Third Party Installer shall not remove
or modify the package contents of Product or APM.

(f)  (i)  Third  Party  Installer  shall  include  APM  with  Product   software
distributed on behalf of HP.

(ii) Third  Party  Installer  must  distribute  one (1) copy of Product end user
documentation  as may be  required  by MS with and  inside  the  package of each
Customer System distributed with Product software and/or hardware.

2 PRODUCT TERMS OF HP'S BUSINESS TERMS DOCUMENT

(b) With respect to Supplements,  ET may also grant to Third Party Installer one
or more non-exclusive,  limited additional rights, including without limitation,
those set forth in a "Supplement  Addendum" for such Supplement.  If Third Party
Installer  decides  to  exercise  any  such  additional  rights  granted  for  a
particular Supplement,  Third Party Installer agrees to fully comply with all of
the terms and conditions of the applicable Supplement Addendum.

(e) Unless  otherwise  provided in the Agreement,  Third Party  Installer  shall
place Product  packages  inside  Customer  System  packages and install  Product
software  on the hard disk  drive or ROM of a  Customer  System  solely on Third
Party Installer premises by Third Party Installer employees.

(f) Third Party Installer shell not reverse  engineer,  decompile or disassemble
any Product  except as permitted by applicable  law without the  possibility  of
contractual  waiver.   Except  as  necessary  to  install  Preinstalled  Product
software, Third Party Installer may not reproduce Product or any part of Product
Deliverables.  Third Party Installer  shall make no use of Product  Deliverables
except as described in the License Grant Section of the License Agreement.

(h)Third  Party  Installer  agrees  that it  shall  not  distribute  Product  in
encrypted form, except as otherwise specifically provided in this Agreement.

6. ADDITIONAL RESTRICTIONS.

(c) Where Third Party Installer distributes Preinstalled Product Software, Third
Party  Installer  shall  place a notice over either the  Customer  System  power
switch in the "off' position or the power inlet connector

                                        6

<PAGE>

which  informs  the end user  that  turning  on the  Customer  System  indicates
acceptance of the terms of the EULA.  Third Party  Installer may use alternative
procedures  previously  approved  in writing  by HP,  and/or  other  alternative
procedures, subject to HP review and approval, provided that (i) the end user is
required to take some affirmative action to use or install the Product software,
such as  breaking a seal,  (ii) the end user is advised  that taking such action
indicates  acceptance of the terms and conditions of the FULA; and (iii) the end
user has the  opportunity  to read the EULA and the  applicable  warranty in its
entirety before taking such action.

7. INTELLECTUAL PROPERTY NOTICES.

(a) Third Party  Installer  will not remove any  copyright,  trademark or patent
notices that appear on the Product as delivered to Third Party Installer.

11. OBLIGATIONS UPON TERMINATION

(a) Within ten (10) days after  termination  or  expiration  of this  Agreement,
Third Party  Installer  shall deliver to HP, or at HP' direction,  destroy,  all
units  of  Product  for  which a  royalty  has not  been  paid  and all  Product
Deliverables.  There  shall be no  refund or  adjustment  for  amounts  paid for
Product(s) returned to HP in accordance with this Section 11 (a).

(b) Upon  termination  or  expiration  of this  Agreement,  all of  Third  Party
Installer's  license rights herein shall cease and Third Party  Installer  shall
cease all  distribution  of Product.  Sections 13 and 14 of this Agreement shall
survive termination or expiration of this Agreement.

13. NONDISCLOSURE AGREEMENT.

COMPANY  shall  keep  confidential:   (a)  installation  utilities  and  related
documentation included in the Product Deliverables; (b) other materials included
in the Product  Deliverables which are not made generally available to end users
which HP labels as HP Confidential or  Proprietary,  if possible;  (c) the terms
and  conditions of this  Agreement;  and (d) other  non-public  information  and
know-how  disclosed  to COMPANY  by HP. As used in the  preceding  sentence  "if
possible"  means that HP will use all reasonable  efforts to identify in writing
and/or mark with an appropriate legend or marking, any materials included in the
Product Deliverables which HP considers confidential. Notwithstanding the above,
for the purposes of this  Agreement,  any object code  programs or other Product
Deliverables  that HP  makes  generally  available  to end  users  shall  not be
considered confidential. Further notwithstanding the above, COMPANY may disclose
the terms and conditions of this Agreement in confidence to its immediate  legal
and  financial  consultants  as required  in the  ordinary  course of  COMPANY's
business.

14.AUDITS AND INSPECTIONS.

(a) During the term of this Agreement and for three (3) years thereafter,  Third
Party Installer agrees to keep all usual and proper records and books of account
and all usual and proper entries relating to each Product licensed sufficient to
substantiate  the number of copies of Product and the number of Customer Systems
distributed  by or for  Third  Party  Installer.  Third  Party  Installer  shall
maintain on Third Party Installer premises such records for itself .

(b) In order to verify  statements  issued by Third  Party  Installer  and Third
Party Installer's compliance with the terms of this Agreement,  HP may cause (i)
an audit to be made of Third Party Installer's relevant books and records and/or
(ii)  an  inspection  to be made  of  Third  Party  Installer's  facilities  and
procedures.  Any audit  and/or  inspection  shall be  conducted  during  regular
business hours at Third Party Installer's  facilities,  with reasonable  notice.
Any audit shall be  conducted  by an  independent  certified  public  accountant
selected by HP (other than on a contingent fee basis).

(c) Third Party Installer  agrees to provide HP' designated  audit or inspection
team access to the relevant Third Party Installer's records and facilities.

                                        7

<PAGE>

(d) Prompt  adjustment  shall be made to compensate  for any errors or omissions
disclosed  by such  audit  Any such  audit  shall be paid for by HP or MS unless
material  discrepancies  are disclosed.  "Material"  shall mean a discrepancy of
five  percent  (5%) of reported  Product  shipments  compared to actual  Product
shipments. If material discrepancies are disclosed, Third Party Installer agrees
to pay HP or MS for the  costs  associated  with the  audit.  In no event  shall
audits  be made  more  frequently  than  semi-annually  unless  the  immediately
preceding audit disclosed a material discrepancy.

17.GENERAL.

(a) Third Party Installer agrees that it will not export or re-export Product to
any country,  person,  entity orend user subject to U.S.A. export  restrictions.
Restricted  countries  currently  include,  but are not necessarily  limited to,
Cuba, the Federal Republic of Yugoslavia (Serbia and Montenegro,  U.N. Protected
Areas and areas of  Republic  of Bosnia  and  Herzegovina  under the  control of
Bosnian Serb forces),  Iran, Iraq,  Libya,  North Korea, and Syria.  Third Party
Installer  warrants  and  represents  that  neither the U.S.A.  Bureau of Export
Administration  nor any other federal  agency has  suspended,  revoked or denied
Third Party Installer's export privileges.

                                        8

<PAGE>

                                   APPENDIX D

                                       to

                         Software Installation Agreement

              Locations where Microsoft software will be installed

Location(s):

Name: _________________________________________________________________________
Address 1:_____________________________________________________________________
Address 2: ____________________________________________________________________
City: _____________________________________State: ____________zip: ____________
Telephone: (_____) ________ - ______________________

Name: _________________________________________________________________________
Address 1:_____________________________________________________________________
Address 2: ____________________________________________________________________
City: _____________________________________State: ____________zip: ____________
Telephone: (_____) ________ - ______________________

Name: _________________________________________________________________________
Address 1:_____________________________________________________________________
Address 2: ____________________________________________________________________
City: _____________________________________State: ____________zip: ____________
Telephone: (_____) ________ - ______________________

Name: _________________________________________________________________________
Address 1:_____________________________________________________________________
Address 2: ____________________________________________________________________
City: _____________________________________State: ____________zip: ____________
Telephone: (_____) ________ - ______________________

Name: _________________________________________________________________________
Address 1:_____________________________________________________________________
Address 2: ____________________________________________________________________
City: _____________________________________State: ____________zip: ____________
Telephone: (_____) ________ - ______________________

Name: _________________________________________________________________________
Address 1:_____________________________________________________________________
Address 2: ____________________________________________________________________
City: _____________________________________State: ____________zip: ____________
Telephone: (_____) ________ - ______________________

                                        9

<PAGE>

                                  EXHIBIT U37D

                        OMNIBOOKS PRODUCTS - DISTRIBUTORS

                                     SUMMARY

A.   Discount Schedule

                                    DISCOUNTS

                                        A

                                       20%

B.   The capital  letter  referenced  left of the Product  number on the Product
     List indicates the applicable Discount column A above.

C.   Products  purchased  under this  Exhibit  shall be included in  determining
     whether the volume level under Exhibit U20D to the Distributor's  Agreement
     with HP has been satisfied.

D.   Sourcing Restrictions

     Products  on this  Exhibit  may be  sourced  from  HP or any HP  Authorized
     Distributor.  Please refer to the HP Product  Categories  document for more
     information.

E.   Selling Restrictions

     Selling Restrictions are described in HP Product Categories document.

F.   Program Matrix

        ----------------------------------------------------------------------
           CAT.        QD        MO           PP          SA          DR
        ----------------------------------------------------------------------
            O2               o            o                (a)     o
        ----------------------------------------------------------------------

QD: Qualified Distribution

o    Products are designated as "Qualified Distribution Products".  The Reseller
     must have submitted the appropriate Qualified Distribution  Application and
     received approval to order such products.

MO: Minimum Order

o Minimum Order, release and ship to volume is $1,000.

PP: Price Protection

o    HP's  standard  Price  Protection  policy  applies;  please refer to the HP
     Operations Policy Manual for additional information.

SA: Stock Adjustment

(a)  Products  must be returned  from,  Distributor  within  thirty (30) days of
     original  shipment by HP. Eligible  Products  returned for stock adjustment
     may not exceed fifteen  percent (15%) of the previous  quarters net dollars
     of invoiced shipments.  Restocking charges will apply to returns in any one
     (1) quarter  exceeding  five percent (5%) of  shipments.  Such Products are
     eligible for stock adjustment  restocking  charges of three percent (3%) of
     list price value of the returned Products.

DR: Defective Return

o    Eligible defective and customer  satisfaction  returns may not exceed three
     percent (3%) of the net dollars of invoiced  shipments  during the previous
     quarter.  (Except that if the total number of defective  units  exceeds the
     returns  cap  percentage,  HP shall honor the  Product  warranty  for those
     units.)  Please refer to the HP  Operations  Policy  Manual for  additional
     information.

The HP Products on the Exhibit are U.S. versions only.

<PAGE>

                                  EXHIBIT U74A

                           OMNIBOOK TOPVALUE PRODUCTS

                                  DISTRIBUTORS

A. Discount Schedule

                                    DISCOUNT

                                        A

                                       20%

B. The capital letter  referenced left of the Product number on the Product List
indicates the applicable Discount column A above.

C. Products purchased under this Exhibit will be included in determining whether
the volume level under Product Exhibit U20D to the Distributor's  Agreement with
HP has been satisfied.

D.   Sourcing Restrictions

     Products  on this  Exhibit  may be  sourced  from  HP or any HP  Authorized
     Distributor.  Please refer to the HP Product  Categories  document for more
     information.

E.   Selling Restrictions

     Selling Restrictions are described in HP Product Categories document.

F.   Program Matrix

        ----------------------------------------------------------------------
           CAT.        QD        MO           PP          SA          DR
        ----------------------------------------------------------------------
            O3               o                (a)         (a)     o
        ----------------------------------------------------------------------

QD: Qualified Distribution

o    Products are  designated as "Qualified  Distribution  Products"  (QD).  The
     Reseller  must  have  submitted  the  appropriate  Qualified   Distribution
     Application and received approval to order such products.

MO: Minimum Order

o Minimum Order, release, and ship to volume is $1,000.

PP: Price Protection

(a)  Price Protection will be calculated based on fourteen (14) days' inventory;
     please refer to the U.S. Personal  Computing  TopValue Program  Distributor
     Addendum for additional information.

SA: Stock Adjustment

(a)  Products are not eligible for Stock Adjustment.

DR: Defective Return

o    Eligible defective and customer  satisfaction  returns may not exceed three
     percent (3%) of the net dollars of TopValue  invoiced  shipments during the
     previous  quarter.  (Except  that if the total  number of  defective  units
     exceeds the returns cap percentage, HP shall honor the Product warranty for
     those units.) Please refer to the U.S. Personal  Computing TopValue Program
     Distributor Addendum for additional information.

The HP Products on the Exhibit are U.S. versions only.

Page I of 1IBM Business Partner Agreement
Authorized Assembler Attachment

These  terms are in  addition  to and  prevail  over the  terms of the  Solution
Provider  Attachment  and  Distributor  Attachment,   as  applicable,   and  the
Remarketer Terms Attachment.

By signing this Attachment you accept its terms.

We approve you as our Authorized Assembler 1) to assemble and test (according to
our  specifications)  Approved  Products  and 2) as our  Distributor  to  market
Approved Products to IBM Remarketers  specifically approved for the Products or,
3) as our Solution  Provider to market Products to End Users.  Unless we specify
otherwise,  your  Related  Companies  are not  authorized  to assemble  and test
Approved Products.

As our Authorized Assembler you must have and maintain ISO 9000 Certification.

We will specify in the Authorized  Assembler  Exhibit,  additional terms such as
those regarding Approved Products, such as inspection and packaging requirements
and our returns process. We will also list approved Components in the Authorized
Assembler Exhibit. We will notify you if we withdraw any ISUs or Components from
marketing. If we do so, you agree that upon the effective date of the withdrawal
you will no longer use such ISUs or  Components  in the  assembly and testing of
Approved Products.

We will specify in a document we call an Authorized  Assembler  Operations Guide
(Operations  Guide),  processes and  guidelines  for the assembly and testing of
Approved Products, such as those regarding quality control or requirements, such
as the minimum number of trained personnel and pre-assembly  certification which
must be met at each Authorized Location.

-------------------------------------------------------------------------------
Both of us agree that the complete  agreement between us about this relationship
consists of this Attachment and the IBM Business Partner Agreement.

Agreed to:                                         Agreed to:
PINACOR, INC.                                      International Business
                                                   Machines Corporation

By  /s/ Shelly Bodine                              By

-------------------------------------------------------------------------------
   Authorized signature                            Authorized signature

Name (type or print)  Shelly Bodine,               Name (type or print)
V.P. Purchasing

Date:                                              Date:

IBM Business Partner number: 1006951

IBM Business Partner address:                      IBM address:
   3001 SOUTH PRIEST, MS#46                        4111 NORTHSIDE PARKWAY
   TEMPE, AZ 85282                                 ATLANTA, GA 30327

--------------------------------------------------------------------------------
After signing,  please return a copy of this Attachment to the IBM address shown
above.

--------------------------------------------------------------------------------

                                   Page 1 of 7

<PAGE>

I.      Definitions

        Approved Products -means the IBM Products you configure,  assemble,  and
        test from an ISU and Components,  according to our  specifications.  The
        terms of the  Agreement  regarding  a Product  also apply to an Approved
        Product.

        Components means the IBM Machine parts (such as hard files,  memory, and
        adapter cards),  miscellaneous assembly parts (such as screws, brackets,
        and cables),  and product ship groups  (such as  publications  and power
        cords) we specify.  The terms of the Agreement  regarding a Machine also
        apply to a Component.

        Incomplete System Unit (called "ISU") means the partially  assembled IBM
        system unit we identify in the Exhibit,  from which an Approved  Product
        is to be configured. The terms of the Agreement regarding a Machine also
        apply to an ISU.

        Program Tool means any program we provide for testing  purposes (such as
        diagnostics code or virus-protection programs), and any preload-enabling
        code we provide.

2.      Allocation and Ordering

        Unless we specify  otherwise in the Authorized  Assembler  Exhibit,  you
        agree to:

        1.      provide us, on a monthly basis, a report of your current on-hand
                inventory and a forecast of your  requirements for the next four
                months  (or  otherwise   upon  our   request),   for  ISU's  and
                Components; and

        2.      order only the ISUs,  Components  and/or upgrade  features as we
                describe in the Authorized Assembler Exhibit.

3.    Assembly and Testing

        We will:

        1.      provide initial  training for your  personnel,  as we specify in
                our assembly and testing  processes  included in the  Operations
                Guide; and

        2.     certify each of your Authorized  Locations upon your establishing
               their compliance with (a) our assembly,  testing,  and associated
               processes,  (including  handling  of any  Program  or  return  of
               Components or ISUs),  and (b)  maintaining  the minimum number of
               trained personnel we specify.

        You agree to:

        1.     assemble and test  Approved  Products  using new or used ISUs and
               Components provided by us under the terms of this Attachment. You
               may not assemble  Approved Products using ISUs or Components that
               were used by you in any  manner or were  acquired  from any other
               source, including a trade-in. An Approved Product returned to you
               must be treated as a used machine  unless you can establish  that
               the Approved Product had not been installed;

        2.     ship-only  Approved  Products  in the  original  IBM  Incomplete
               System unit packaging;

        3.     meet the certification  requirements we specify in the Operations
               Guide,  including  maintaining  a minimum  number of  IBM-trained
               assembly technicians at each Authorized  Location,  as we specify
               in the Product Approval Section of this Attachment;

        4.     create an assembly record, as we specify in the Operations Guide,
               for each Approved Product in the format we specify and provide it
               to us promptly;

        5.     include,   in  unmodified   form,   all   publications,   license
               agreements, certificates of authenticity, labels, and ship groups
               with each  Approved  Product,  as we describe  in the  Authorized
               Assembler Exhibit;

        6.     make copies of the Authorized  Assembler Exhibit,  and allow your
               personnel  to  use  such  copies,   only  as  necessary  for  the
               performance of your responsibilities under this Attachment;

        7.     assemble and test Approved Products only at Authorized Locations;

        8.     provide   on-going   assembly  and  testing   training  to  your
               personnel, as we specify;

        9.     acquire and maintain any tools and other  equipment  necessary to
               perform our assembly and testing processes;

                                   Page 2 of 7

<PAGE>

        10.    unless we specify otherwise in the Authorized  Assembler Exhibit,
               use IBM ISUs and Components only as described in this Attachment.
               You may not, for example,  distribute or resell  ISU's.  However,
               you may sell  Components  when they are part of an IBM  specified
               configuration  for a field installed  feature  conversion that is
               not deemed a 'Returned Parts Feature Conversion';

        11.    ensure that each Approved Product and its carton have labels that
               indicate the Approved Product may contain used parts; and

        12.    conspicuously  mark the outside of the shipping  container and to
               label the  Approved  Product,  as we  specify  in the  Authorized
               Assembler  Exhibit,  to identify the  Approved  Product as having
               been  assembled   according  to  our  specifications  by  an  IBM
               Authorized Assembler.

        You  represent  and warrant  that an Approved  Product will be free from
        defects in your  workmanship  under  normal use and  operation,  for the
        duration of the applicable warranty.

4.      Program Tools

        Grant of License

        A Program Tool is owned by International  Business Machines  Corporation
        or one of its  subsidiaries  or an IBM Supplier,  and is copyrighted and
        licensed, not sold. We grant you a nonexclusive, nontransferable license
        to use a Program  Tool only in the  assembly  and  testing  of  Approved
        Products.  You may make one copy of a Program Tool for backup  purposes.
        No other rights under this license are granted.

        You may not, for example, do any of the following:

        1. use or copy a Program Tool, except as provided in this Attachment-

        2. modify or merge a Program Tool;

        3. reverse assemble,  reverse compile,  or otherwise translate a Program
           Tool;

        4. sublicense or assign the license for a Program Tool; or

        5. distribute a Program Tool to any third party.

        No Warranty

        SUBJECT TO ANY STATUTORY WARRANTIES WHICH CANNOT BE EXCLUDED,  IBM MAKES
        NO WARRANTIES OR CONDITIONS EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT
        LIMITATION, WARRANTIES OF NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF
        MERCHANTABILITY  AND FITNESS FOR A PARTICULAR  PURPOSE,  CONCERNING  THE
        FUNCTION, PERFORMANCE OR DOCUMENTATION FOR A PROGRAM TOOL.

        This exclusion also applies to any of our  subcontractors,  suppliers or
        program developers (collectively called "Suppliers").

        Responsibilities

        For each Authorized Location,  we will provide you  (electronically,  on
        media or otherwise)  with a single copy of each Program Tool we specify,
        in the Authorized Assembler Exhibit.

        You agree to:

        1.      for a Program  Tool  licensed  under the terms of a  third-party
                agreement, execute that agreement and comply with its terms;

        2.      not  remove  any  identification  code  that may be  placed on a
                Program Tool by us; and

                                   Page 3 of 7

<PAGE>

        3.      make payments,  if any, due for any additional programs or other
                code you add.

5.      Quality, Reliability, and Safety

        We will,  prior to including a Machine  type/model or specified  feature
        conversion  configuration  in the  Authorized  Assembler  Exhibit  as an
        Approved  Product,  test the  standard  configurations  of such  Machine
        type/model and specified feature  conversion,  as applicable,  to ensure
        that it  meets  the  quality,  reliability  and  safety  specifications,
        including  FCC, UL and other  specifications,  set out in the Operations
        Guide.  If you make  any  alterations  or  attachments  to the  standard
        configurations,  you are responsible for ensuring  compliance with these
        specifications.

        You agree:

        1.      upon our  request,  to  immediately  stop  assembly  of Approved
                Products;

        2.      to  comply  with  our  recall  process,  if  any,  for  Approved
                Products;

        3.      not  to  modify  or  alter  the  subassemblies  (such  as  power
                supplies, processors, planars) or other mechanical subassemblies
                of any Component or ISU;

        4.      to identify the additional IBM  components,  if any, added to an
                Approved Product, in the electronic assembly record and identify
                any non-IBM components;

        5.      not to use any  ozone-depleting  substances in your assembly and
                testing processes;

        6.      to comply with all environmental laws and regulations  regarding
                the disposal of materials used in assembly and test processes;

        7.      to make any changes and  improvements we identify as a result of
                periodic  audits of your processes and compliance with the terms
                of the Agreement;

        8.      if an IBM service  representative  determines that failure of an
                Approved  Product is due to poor  workmanship  or  noncompliance
                with our  specifications,  to  reimburse  us for any expenses we
                incur to correct the deficiency or noncompliance;

        9.      to track data on failure  rates in the  assembly  process and to
                provide  this  data  to us,  as we  specify  in  the  Authorized
                Assembler Exhibit;

        10.     provide  us with  sufficient,  free,  and  safe  access  to your
                facilities,  at  a  mutually-convenient  time,  for  us  (or  an
                independent  auditor) to audit your compliance with our assembly
                and  testing  processes.  You also agree to provide  sufficient,
                free and safe access to your  facilities to any agency or entity
                that  is   necessary   to  obtain  or  maintain   any   required
                certification or approval;

        11.     to allow  us,  at our  discretion  and at any time to  remove an
                in-process or completed  Approved  Product from your  Authorized
                Location so that we may perform our own testing;

        12.     to establish a Quality  Management  System, as we specify in the
                Operations Guide; and

        13.     to  establish  an   Electrostatic   Discharge  (ESD)  protection
                program, as we specify in the Operations Guide.

                You  represent  and warrant that an Approved  Product will fully
                comply   with   all   functional,   quality,   and   reliability
                specifications  or  standards  set out in the  Operations  Guide
                including all FCC, UL and those for consumer product safety.

6.      Marketing of Approved Products

        You agree:

        1.     to specify in all bids and proposals you provide;

               a. that an Approved  Product will be assembled by you  according
               to our specifications; and

                                   Page 4 of 7

<PAGE>

               b. the  appropriate  warranty terms as described in the exhibit,
               for the Approved Product and any additional components;

        2.     to specify in all invoices you provide,  the serial number of the
               ISU,  all feature  codes of the  Components,  and any  additional
               components,  as  applicable,  included in the  Approved  Product,
               including a clear and conspicuous  reference to the  manufacturer
               of any additional  components and that the Approved Products were
               assembled by you according to our specifications;

        3.     to comply with all applicable  laws and  regulations in marketing
               Approved Products that have "used" content;

        4.     that Approved Products you assemble:

               a. will count towards your minimum attainment requirements;

               b.  will  qualify  for  business   development  fund  and  other
               marketing   programs  unless   specifically   excluded  in  such
               marketing program announcements; and

               c. are eligible  Products  under the terms of the North American
               Marketing  Attachment  for  Distributors  and the North American
               Marketing  Attachment  if  indicated  as  eligible  in  the  IBM
               Business  Partner  Exhibit  and  installed  as part of a RS/6000
               System; and

        5.     not to place  Approved  Products  under an IBM Business  partner
               Trial Program.

        You may use Approved Products to fulfill your or your  Remarketer's,  as
        applicable,  internal use and demonstration  Machine  requirements.  You
        agree to advise us of all such transactions. We will adjust our discount
        to you accordingly. However, since the original intent is your resale of
        Approved  Products,  IBM does not charge you, and is not responsible for
        charging  you,  a  sales  tax  on  the  Approved   Products   which  are
        subsequently used for internal use or demonstration  purposes by you, or
        your Remarketer if applicable.  It is your responsibility to self assess
        any use tax that may apply for Approved  Products taken out of inventory
        for internal use or demonstration purposes.

7.      Prices

        For an ISU, we will  invoice you a net price equal to our list price for
        that model  configuration,  less 1) the price of the  agreed-to  removed
        components  (listed in the  Authorized  Assembler  Exhibit)  and 2) your
        applicable  discount.  We will apply such  discount to your  purchase of
        Components, as well as configured Machines.

        In the event that the price of a Component  corresponding to a standard,
        specify  or select  feature  of an  Approved  Product  changes,  and the
        related price of the Approved  Product does not change  accordingly,  we
        reserve  the  right to adjust  the price of an ISU so that the  combined
        price of the ISU and  Component  is equal to the  price of the  Approved
        Product.

        When this results in a price increase for the ISU, we will charge you an
        amount equal to the difference  between the new ISU and the previous ISU
        price,  less your  Remarketer  discount,  for any affected  ISUs in your
        inventory. Otherwise, all the terms of the Agreement relating to a price
        increase or decrease apply.

        For  Preloaded  Programs,  we will  invoice you a net price equal to our
        list price for such Programs less your applicable discount.

8.      Returns

        We  accept  returns  of ISUs  and  Components  and  configured  Machines
        acquired under the terms of this Attachment:

        1.      under the inventory adjustment terms of the Agreement. They must
                be returned in their original,  unopened containers. No open-box
                returns will be accepted; or

        2.      if they fail during the assembly and testing process.  You agree
                to return to us, subject to our authorization,  the failed parts
                along  with  failure  documentation,  as we  specify.  Upon  our
                receipt  of  the  ISU.  or  Component  and  verification  of the
                failure,  we will  issue a credit to you.  You may choose to (a)
                purchase a  replacement  for the failed item,  in which case the
                credit  issued will not apply toward your  inventory  adjustment
                category  limit,  or (b)

                                   Page 5 of 7

<PAGE>

        notify us of your  intent to include  the  defective  part as a returned
        item under the inventory adjustment terms of the Agreement.

        Once assembled and tested, an Approved Product may not be returned.

9.      Ownership and License

        We  own  all  intellectual   property  rights  (including  ownership  of
        copyright)  in and to the design,  developed  under our direction and at
        our expense,  of 1) the Approved  Products and 2) the processes  used or
        developed to assemble and test Approved Products.

        We  grant  you  a  revocable,  nonexclusive,  nontransferable,  paid-up,
        limited  license  to  such  designs  to  enable  you to,  solely  in the
        performance of your responsibilities under the Agreement:

        1.     assemble, use for testing purposes, the Approved Products; and

        2.     use,  in  connection   with  the  assembly,   testing,   sale  or
               distribution of Approved Products,  the Approved Product name and
               its associated trademark.

10.       Indemnification

        In addition  to the  damages for which you are liable  under law and the
        terms of the Agreement,  you will defend, indemnify and hold us harmless
        from all fines,  claims, and expenses of any kind (including  reasonable
        attorney's fees and expenses) arising from or connected with:

        1.     allegations  that you have violated or otherwise failed to comply
               with any  applicable  law,  ordinance,  rule or regulation in the
               performance of your obligations under this Attachment;

        2.     any  breach,  default,  or  noncompliance  by you related to your
               representations, warranties or obligations under this Attachment;

        3.     alteration or modification by you of any Program Tool, whether we
               approved of such alteration or modification or not;

        4.     modification  by you of any  assembly  or  test  process,  agency
               compliance requirement,  or other specifications contained in the
               Authorized   Assembler   Exhibit  or  the  Operations  Guide,  as
               appropriate; and

        5.     unauthorized use or distribution of Program Tools by you.

11.      Term and Termination

        This Attachment  becomes effective on the date it is agreed to by us and
        will remain in effect for the contract period duration specified in your
        Profile,  unless  terminated  earlier by either of us under the terms of
        this Section.

        This  Attachment  will  end if your  Distributor  or  Solution  Provider
        relationship, as applicable, ends.

        Either of us may terminate this  Attachment,  with or without cause,  on
        three months' written notice.  The following are examples of a breach of
        a material term for which we may terminate this Attachment  immediately:
        if you do not 1) comply with our assembly and testing specifications, or
        2) maintain the required number of trained personnel.

        In the event that notice of termination  is given,  we may 1) reject any
        or all  orders  received  from you after  such  notice  and prior to the
        effective date of termination or 2) limit shipments  during this period.
        In addition,  as of the date the notice of termination is given,  we may
        discontinue  extension of any pricing terms previously made available to
        you.

        When  this  Attachment  ends,  you agree to sell to us, at the price you
        paid us,  all new and  unused  ISUs  and  Components  in your  inventory
        including associated documentation, in your possession or control.

12.     Product Approval

        Products                            Yes/No              Minimum number

                                   Page 6 of 7

<PAGE>

                                                              of IBM Trained
                                                         assembly technicians by
                                                          Authorized Locations

RS/6000                     Yes                                  2
-------------------------------

STORAGE SYSTEMS             No                                   1
-------------------------------

13.         Authorized Locations

        3001 South Priest Drive

        -----------------------
        Tempe, AZ  85282
        -----------------

                                   Page 7 of 7

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