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Exhibit 10.50  

EXECUTION
VERSION 

 
 

GENERAL SECURITY AGREEMENT    
    

        This General Security Agreement (this "Agreement"), dated as of January 26, 2004 is entered into by and
among Aegis Communication Group, Inc., a Delaware corporation, with its chief executive office at 7880 Bent Branch Drive, Suite 150, Irving, Texas 75063, individually (in such capacity,
"Parent") and as administrative agent (in such capacity, the "Administrative Obligor") for the Obligors (as defined below) and certain of Parent's subsidiaries signatory hereto (collectively, with
Parent, the "Obligors") in favor of Wilmington Trust Company, a Delaware banking corporation, as agent for the Investors (as defined below): 

        The
parties agree as follows: 

1.     DEFINITIONS AND CONSTRUCTION.  

 1.1 Definitions.  

        As used in this Agreement, the following terms shall have the following definitions: 

        "Account" means an account (as that term is defined in the Code), and any and all supporting obligations in respect thereof. 

        "Account Debtor" means any Person who is obligated under, with respect to, or on account of, an Account, chattel paper, or a General
Intangible. 

        "Affiliate" means, as applied to any Person, any other Person who, directly or indirectly through one or more intermediaries, controls, is
controlled by, or is under common control with, such Person. For purposes of this definition, "control" means the possession, directly or indirectly through one or more intermediaries, of the power to
direct the management and policies of a Person, whether through the ownership of Stock, by contract, or otherwise; provided, however, that, for purposes
of the definition of Eligible Accounts and Section 7.13 hereof: (a) any Person which owns directly or indirectly 10% or more of the Stock
having ordinary voting power for the election of directors or other members of the governing body of a Person or 10% or more of the partnership or other ownership interests of a Person (other than as
a limited partner of such Person) shall be deemed an Affiliate of such Person, (b) each director (or comparable manager) of a Person shall be deemed to be an Affiliate of such Person, and
(c) each partnership or joint venture in which a Person is a partner or joint venturer shall be deemed an Affiliate of such Person. 

        "Agent" means Wilmington Trust Company, a Delaware banking corporation, in its capacity as collateral agent for the Investors, and any
successor thereto. 

        "Agent's Liens" means the Liens granted by Obligors or their Subsidiaries to Agent under this Agreement or the other Investor Documents. 

        "Agent-Related Persons" means "Agent-Related Persons" means Agent, together with its
Affiliates, officers, directors, employees, attorneys, and agents. 

        "Agreement" has the meaning set forth in the preamble to this Agreement. 

        "Bankruptcy Code" means title 11 of the United States Code, as in effect from time to time. 

        "Books" means all of Obligors' now owned or hereafter acquired books and records (including all of their Records indicating, summarizing,
or evidencing their assets (including the Collateral) or liabilities, all of Obligors' Records relating to their business operations or financial condition, and all of their goods or General
Intangibles related to such information). 

 

        "Business Day" means any day that is not a Saturday, Sunday, or other day on which banks are authorized or required to close in the state
of New York. 

        "Code" means the New York Uniform Commercial Code, as in effect from time to time. 

        "Collateral" means all assets and interests in assets and proceeds thereof now owned or hereafter acquired by Parent or its Subsidiaries
in or upon which a Lien is granted under any of the Investor Security Agreements. 

        "Collections" means all cash, checks, notes, instruments, and other items of payment
(including insurance proceeds, proceeds of cash sales, rental proceeds, and tax refunds). 

        "Commercial Tort Claim Assignments" has the meaning set forth in Section 2.4(b). 

        "Control Agreement" means a control agreement, in form and substance satisfactory to Agent, executed and delivered by any Obligor, Agent
(or, prior to the Discharge of Senior Lender Claims, Lender Agent), and the applicable securities intermediary (with respect to a Securities Account) or a bank (with respect to a Deposit Account). 

        "Customer Contract" means a contract for the provision of services by the Parent of any of its Subsidiaries. 

        "DB" means Deutsche Bank AG—London, a German aktiengesellschaft, acting through DB Advisors, LLC as investment advisor. 

        "Discharge of Senior Lender Claims" has the meaning ascribed to that term in the Intercreditor Agreement. 

        "Equipment" means equipment (as that term is defined in the Code), and includes machinery, machine tools, motors, furniture, furnishings,
fixtures, vehicles (including motor vehicles), computer hardware, tools, parts, and goods (other than consumer goods, farm products, or Inventory), wherever located, including all attachments,
accessories, accessions, replacements, substitutions, additions, and improvements to any of the foregoing. 

        "Essar" means Essar Global Limited, a company organized under the laws of Mauritius. 

        "Event of Default" has the meaning set forth in Section 8. 

        "GAAP" means generally accepted accounting principles as in effect from time to time in the United States, consistently applied. 

        "General Intangibles" means general intangibles (as that term is defined in the Code), including payment intangibles, contract rights,
rights to payment, rights arising under common law, statutes, or regulations, choses or things in action, goodwill, patents, trade names, trade secrets, trademarks, servicemarks, copyrights,
blueprints, drawings, purchase orders, customer lists, monies due or recoverable from pension funds, route lists, rights to payment and other rights under any royalty or licensing agreements,
infringement claims, computer programs, information contained on computer disks or tapes, software, literature, reports, catalogs, insurance premium rebates, tax refunds, and tax refund claims, and
any and all supporting obligations in respect thereof, and any other personal property other than Accounts, Deposit Accounts, goods, Investment Property, and Negotiable Collateral. 

        "Governmental Authority" means any federal, state, local, or other governmental or administrative body, instrumentality, department, or
agency or any court, tribunal, administrative hearing body, arbitration panel, commission, or other similar dispute-resolving panel or body. 

        "Guaranty" means the Subsidiary Guaranty, dated as of November 5, 2003, made by the Obligors other than Parent and EBA
Direct, Inc. in favor of the Investors, as amended by 

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Amendment
No. 1 to Subsidiary Guaranty, dated as of January 26, 2004, made by the Obligors other than Parent and EBA Direct, Inc. in favor of the Investors. 

        "Insolvency Proceeding" means any proceeding commenced by or against any Person under any provision of the Bankruptcy Code or under any
other state or federal bankruptcy or insolvency law, assignments for the benefit of creditors, formal or informal moratoria, compositions, extensions generally with creditors, or proceedings seeking
reorganization, arrangement, or other similar relief. 

        "Intangible Assets" means, with respect to any Person, such Person's assets that would be treated as intangibles under GAAP. 

        "Intercreditor Agreement" means that certain Intercreditor and Subordination Agreement of even date herewith by and between Lender Agent,
Agent and the Investors, a copy of which is attached hereto as Exhibit A. 

        "Inventory" means inventory (as that term is defined in the Code). 

        "Investment Property" means investment property (as that term is defined in the Code), and any and all supporting obligations in respect
thereof. 

        "Investor" means, individually, DB or Essar and its successors and assigns as to its Investor Note and
"Investors" means, collectively, DB and Essar and their respective successors and assigns as to their respective Investor Notes. 

        "Investor Documents" means, collectively, the Investor Notes and the Investor Security Agreements and the Guaranty. 

        "Investor Expenses" means all (a) fees or charges paid or incurred by Agent in connection with Agent and the Investors'
transactions with Obligors, including, fees or charges for photocopying, notarization, couriers and messengers, telecommunication, public record searches (including tax lien, litigation, and UCC
searches and including searches with the patent and trademark office, the copyright office, or the
department of motor vehicles), filing, recording, publication, appraisal (including periodic collateral appraisals or business valuations to the extent of the fees and charges (and up to the amount of
any limitation) contained in this Agreement, real estate surveys, real estate title policies and endorsements, and environmental audits, (b) charges paid or incurred by Agent resulting from the
dishonor of checks, (c) reasonable costs and expenses paid or incurred by Agent and the Investors to correct any default or enforce any provision of the Investor Documents or in gaining
possession of, maintaining, handling, preserving, storing, shipping, selling, preparing for sale, or advertising to sell the Collateral, or any portion thereof, irrespective of whether a sale is
consummated, (d) reasonable costs and expenses of third party claims or any other suit paid or incurred by Agent and the Investors in enforcing or defending the Investor Documents or in
connection with the transactions contemplated by the Investor Documents or the Investor Group's relationship with any Obligor or any Subsidiary of an Obligor, and (e) Agent's and each
Investor's reasonable costs and expenses (including reasonable attorneys, accountants, consultants, and other advisors fees and expenses) incurred in terminating, enforcing (including reasonable
attorneys, accountants, consultants, and other advisors fees and expenses incurred in connection with a "workout," a "restructuring," or an Insolvency Proceeding concerning any Obligor or any
Subsidiary of an Obligor or in exercising rights or remedies under the Investor Documents), or defending the Investor Documents, irrespective of whether suit is brought, or in taking any remedial
action concerning the Collateral permitted under the terms of the Investor Notes. 

        "Investor Group" means Agent and the Investors. 

        "Investor Notes" means, collectively, the promissory notes issued by Parent and purchased by the Investors pursuant to the Purchase
Agreement. 

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        "Investor Security Agreements" means, collectively, this Agreement, the Stock Pledge Agreement, dated as of January 26, 2004,
between the Obligors, the Agent and the Investors, the Trademark Collateral Assignment and Security Agreement, dated as of January 26, 2004, between the Obligors and the Agent and the Copyright
Collateral Assignment and Security Agreement, dated as of January 26, 2004, between the Obligors and the Agent. 

        "Lender Agent" means WFF, in its capacity as the agent for the Lenders under one or more of the Lender Agreements. 

        "Lender Agreements" means the Loan and Security Agreement, dated as of January 26, 2004, by and among the Parent, its subsidiaries
that are signatories thereto, WFF, as agent and administrative lender, and the other lenders that is a signatory to that agreement and each other agreement, instrument and document to which one or
more of the Obligors and one or more of WFF and the Lenders are parties entered into and executed pursuant to such Loan and Security Agreement. 

        "Lenders" means WFF, in its capacity as a lender under, and each other lender that is a party to, the Loan and Security Agreement, dated
as of January 26, 2004, by and among the Parent, its subsidiaries that are signatories thereto, WFF, as agent and administrative lender, and the other lenders that are signatories to that
agreement. 

        "Lien" means any interest in an asset securing an obligation owed to, or a claim by, any Person other than the owner of the asset,
irrespective of whether (a) such interest is based on the common law, statute, or contract, (b) such interest is recorded or perfected, and (c) such interest is contingent upon
the occurrence of some future event or events or the existence of some future circumstance or circumstances. Without limiting the generality of the foregoing, the term "Lien" includes the lien or
security interest arising from a mortgage, deed of trust, encumbrance, pledge, hypothecation, assignment, deposit arrangement, security agreement, conditional sale or trust receipt, or from a lease,
consignment, or bailment for security purposes and also includes reservations, exceptions, encroachments, easements, rights-of-way, covenants, conditions, restrictions, leases,
and other title exceptions and encumbrances affecting Real Property. 

        "Negotiable Collateral" means letters of credit, letter of credit rights, instruments, promissory notes, drafts, documents, and chattel
paper (including electronic chattel paper and tangible chattel paper), and any and all supporting obligations in respect thereof. 

        "Obligations" means any and all amounts owing from time to time under the Investor Documents, including principal, interest (including any
interest that, but for the commencement of an Insolvency Proceeding, would have accrued), premiums, liabilities, obligations (including any indemnification obligations), fees, charges, costs, Investor
Expenses (including any expenses that, but for the commencement of an Insolvency Proceeding, would have accrued), guaranties, covenants and duties of any kind and description owing by the Obligors to
the Investor Group pursuant to or evidenced by the Investor Documents and irrespective of whether for the payment of money, whether direct or indirect, absolute or contingent, due or to become due,
now existing or hereafter arising, and including all interest not paid when due and all Investor Expenses that Obligors are required to pay or reimburse by the Investor Documents, by law or otherwise.
Any reference in this Agreement or in the Investor Documents to the Obligations shall include all extensions, modifications, renewals, or alterations thereof, both prior and subsequent to any
Insolvency Proceeding. 

        "Obligors" have the respective meanings set forth in the preamble to this Agreement. 

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        "Obligor Collateral" means all of each Obligor's now owned or hereafter acquired right, title, and interest in and to each of the
following: 

        (a)   all
of its Accounts, 

        (b)   all
of its Books, 

        (c)   all
of its commercial tort claims, 

        (d)   all
of its Deposit Accounts, 

        (e)   all
of its Equipment, 

        (f)    all
of its General Intangibles, 

        (g)   all
of its Inventory, 

        (h)   all
of its Investment Property (including all of its securities and Securities Accounts), 

        (i)    all
of its Negotiable Collateral, 

        (j)    money
or other assets of such Obligor that now or hereafter come into the possession, custody, or control of any member of the Investor Group or the Lender Group, and 

        (k)   the
proceeds and products, whether tangible or intangible, of any of the foregoing, including proceeds of insurance covering any or all of the foregoing, and any and all
Accounts, Books, Deposit Accounts, Equipment, General Intangibles, Inventory, Investment Property, Negotiable Collateral, Real Property, money, or other tangible or intangible property resulting from
the sale, exchange, collection, or other disposition of any of the foregoing, or any portion thereof or interest therein, and the proceeds thereof. 

        "Parent" has the meaning set forth in the preamble to this Agreement. 

        "Permitted Discretion" means a determination made in good faith and in the exercise of reasonable (from the perspective of a secured
asset-based lender) business judgment. 

        "Person" means natural persons, corporations, limited liability companies, limited partnerships, general partnerships, limited liability
partnerships, joint ventures, trusts, land trusts, business trusts, statutory trusts or other organizations, irrespective of whether they are legal entities, and governments and agencies and political
subdivisions thereof. 

        "Pro Rata Share" means, as to each Investor, the proportion that the original principal amount of the Investor Note payable to that
Investor is of the aggregate original principal amount of all Investor Notes. 

        "Purchase Agreement" means that certain Note and Warrant Purchase Agreement by and between Parent and the Investors dated as of
November 5, 2003. 

        "Real Property" means any estates or interests in real property now owned or hereafter acquired by any Obligor or a Subsidiary of any
Obligor and the improvements thereto. 

        "Record" means information that is inscribed on a tangible medium or which is stored in an electronic or other medium and is retrievable
in perceivable form. 

        "Stock" means all shares, options, warrants, interests, participations, or other equivalents (regardless of how designated) of or in a
Person, whether voting or nonvoting, including common stock, preferred stock, or any other "equity security" (as such term is defined in Rule 3a11-1 of the General Rules and
Regulations promulgated by the SEC under the Securities Exchange Act of 1934, as amended). 

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        "Subsidiary" of a Person means a corporation, partnership, limited liability company, or other entity in which that Person directly or
indirectly owns or controls the shares of Stock having ordinary voting power to elect a majority of the board of directors (or appoint other comparable managers) of such corporation, partnership,
limited liability company, or other entity. 

        "WFF" means Wells Fargo Foothill, Inc., a California corporation. 

         1.2   Code. Any terms used in this Agreement that are defined in the Code shall be
construed and
defined as set forth in the Code unless otherwise defined herein. 

        1.3   Construction. Unless the context of this Agreement or any other Investor
Security Agreement
clearly requires otherwise, references to the plural include the singular, references to the singular include the plural, the term "including" is not limiting, and the term "or" has, except where
otherwise indicated, the inclusive meaning represented by the phrase "and/or." The words "hereof," "herein," "hereby," "hereunder," and similar terms in this Agreement or any other Investor Security
Agreement refer to this Agreement or such other Investor Security Agreement, as the case may be, as a whole and not to any particular provision of this Agreement or such other Investor Security
Agreement, as the case may be. Section, subsection, clause, schedule, and exhibit references herein are to this Agreement unless otherwise specified. Any reference in this Agreement or in the other
Investor Documents to any agreement, instrument, or document shall include all alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and
supplements, thereto and thereof, as applicable (subject to any restrictions on such alterations, amendments, changes, extensions, modifications, renewals, replacements, substitutions, joinders, and
supplements set forth herein). Any reference herein to the repayment in full of the Obligations shall mean the repayment in full in cash of all Obligations other than contingent indemnification
Obligations. Any reference herein to any Person shall be construed to include such Person's successors and assigns. Any requirement of a writing contained herein or in the other Investor Documents
shall be satisfied by the transmission of a Record and any Record transmitted shall constitute a representation and warranty as to the accuracy and completeness of the information contained therein. 

2.     CREATION OF SECURITY INTEREST.  

         2.1   Grant of Security Interest. Each Obligor hereby grants to Agent, for the
benefit of the
Investors, a continuing security interest in all of its right, title, and interest in all currently existing and hereafter acquired or arising Obligor Collateral in order to secure prompt repayment of
any and all of the Obligations in accordance with the terms and conditions of the Investor Documents and in order to secure prompt performance by Obligors of each of their covenants and duties under
the Investor Documents. The Agent's Liens in and to the Obligor Collateral shall attach to all Obligor Collateral without further act on the part of Agent or Obligors. Anything contained in this
Agreement or any other Investor Security Agreement to the contrary notwithstanding, except for Permitted Dispositions (as defined in the Investor Notes), Obligors and their Subsidiaries have no
authority, express or implied, to dispose of any item or portion of the Collateral. 

         2.2   Negotiable Collateral. In the event that any Obligor Collateral, including
proceeds, is evidenced
by or consists of Negotiable Collateral, and if and to the extent that Agent determines that perfection or priority of Agent's security interest is dependent on or enhanced by possession, the
applicable Obligor, immediately upon the request of Agent, shall, subject to and in accordance with the provisions of Section 8.10, endorse and
deliver physical possession of such Negotiable Collateral to Agent. 

         2.3   Collection of Accounts, General Intangibles, and Negotiable Collateral. At
any time after the
occurrence and during the continuation of an Event of Default, Agent or Agent's designee may (a) notify Account Debtors of Obligors that the Obligors' Accounts, chattel paper or General
Intangibles have been assigned to Agent or that Agent has a security interest therein, or (b) collect the Obligors' Accounts, chattel paper or General Intangibles directly. Each Obligor agrees
that it will hold 

6

 

in
trust for the Investor Group, as the Investor Group's trustee, any of its or its Subsidiaries' Collections that it receives and immediately will deliver such Collections to Agent or a Cash
Management Bank in their original form as received by such Obligor or its Subsidiaries. 

        2.4   Filing of Financing Statements; Commercial Tort Claims; Delivery of Additional Documentation
Required.

        (a)   Obligors
authorize Agent to file any financing statement necessary or desirable to effectuate the transactions contemplated by the Investor Documents, and any
continuation statement or amendment with respect thereto, in any appropriate filing office without the signature of Obligors where permitted by applicable law. Obligors hereby ratify the filing of any
financing statement filed without the signature of Obligors prior to the date hereof. 

        (b)   If
Obligors or their Subsidiaries acquire any commercial tort claims after the date hereof, Obligors shall promptly (but in any event within 3 Business Days after such
acquisition) deliver to Agent a written description of such commercial tort claim and shall deliver a written agreement, in form and substance satisfactory to Agent, pursuant to which the applicable
Obligor or its Subsidiary shall pledge and collaterally assign all of its right, title and interest in and to such commercial tort claim to Agent, as security for the Obligations (a
"Commercial Tort Claim Assignment"). 

        (c)   At
any time upon the request of Agent, Obligors shall execute or deliver to Agent and shall cause their Subsidiaries to execute or deliver to Agent any and all financing
statements, original financing statements in lieu of continuation statements, fixture filings, security agreements, pledges, assignments, Commercial Tort Claim Assignments, endorsements of
certificates of title, and all other documents (collectively, the "Additional Documents") that Agent may request in its Permitted Discretion, in form
and substance satisfactory to Agent, to create, perfect, and continue perfected or to better perfect the Agent's Liens in the assets of Obligors and their Subsidiaries (whether now owned or hereafter
arising or acquired, tangible or intangible, real or personal), to create and perfect Liens in favor of Agent in any Real Property acquired after the Closing Date, and in order to fully consummate all
of the
transactions contemplated hereby and under the other Investor Documents. To the maximum extent permitted by applicable law, each Obligor authorizes Agent to execute any such Additional Documents in
the applicable Obligor's name and authorizes Agent to file such executed Additional Documents in any appropriate filing office. In addition, on such periodic basis as Agent shall require, Obligors
shall (i) provide Agent with a report of all new material patentable, copyrightable, or trademarkable materials acquired or generated by any Obligor or its Subsidiaries during the prior period,
(ii) cause all material patents, copyrights, and trademarks acquired or generated by Obligors or their Subsidiaries that are not already the subject of a registration with the appropriate
filing office (or an application therefor diligently prosecuted) to be registered with such appropriate filing office in a manner sufficient to impart constructive notice of a Obligor's or a
Subsidiary of a Obligor's ownership thereof, and (iii) cause to be prepared, executed, and delivered to Agent supplemental schedules to the applicable Investor Documents to identify such
patents, copyrights, and trademarks as being subject to the security interests created thereunder. 

        (d)   Notwithstanding
any other provision of this Agreement, it shall be the responsibility and obligation of the Obligors to execute all documents and to make any filings and
perform any other actions necessary to evidence, perfect and maintain the security interest in the Collateral granted pursuant to this Agreement, except that, with respect to such security interest in
any part of the Collateral that is to be perfected by possession, if the Obligors have delivered such part of the Collateral into the possession of, if prior to the Discharge of the Senior Lender
Claims occurs, Lender Agent or, thereafter, Agent, the Obligors shall not be responsible for the failure of Lender Agent or Agent to maintain possession of such part of the Collateral so delivered
unless Lender 

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Agent
or Agent ceases to have possession of such part of the Collateral as a result of an action taken by an Obligor that such Obligor is not permitted to take under the terms of this Agreement or
applicable law. 

        2.5   Power of Attorney. Each Obligor hereby irrevocably makes, constitutes, and
appoints Agent (and
any of Agent's officers, employees, or agents designated by Agent) as such Obligor's true and lawful attorney, with power to (a) if such Obligor refuses to, or fails timely to execute and
deliver any of the documents described in Section 2.4, sign the name of such Obligor on any of the documents described in Section 2.4 for the purposes provided for in Section 2.4,
(b) at any time that an Event of Default has occurred and is continuing, sign such Obligor's name on any invoice or bill of lading relating to the Obligor Collateral, drafts against Account
Debtors, or notices to Account Debtors, (c) send requests for verification of Obligors' or their Subsidiaries' Accounts, (d) endorse such Obligor's name on any of its payment items
(including all of its Collections) that may come into the Investors' possession, (e) at any time that an Event of Default has occurred and is continuing, make, settle, and adjust all claims
under such Obligor's policies of insurance and make all determinations and decisions with respect to such policies of insurance, and (f) at any time that an Event of Default has occurred and is
continuing, settle and adjust disputes and claims respecting Obligors' or their Subsidiaries' Accounts, chattel paper, or General Intangibles directly with Account Debtors, for amounts and upon terms
that Agent determines to be reasonable, and Agent may cause to be executed and delivered any documents and releases that Agent determines to be necessary. The appointment of Agent as each Obligor's
attorney, and each and every one of its rights and powers, being coupled with an interest, is irrevocable until all of the Obligations have been fully and finally repaid and performed and the
Investors' obligations to extend credit hereunder are terminated. 

         2.6   Right to Inspect. Agent and each Investors (through any of their respective
officers, employees,
or agents) shall have the right, from time to time hereafter to inspect the Books and make copies or abstracts thereof and to check, test, and appraise the Collateral, or any portion thereof, in order
to verify Obligors' and their Subsidiaries' financial condition or the amount, quality, value, condition of, or any other matter relating to, the Collateral. 

        2.7   Control Agreements. Obligors agree that they will not, and will not permit
their Subsidiaries to,
transfer assets out of any of their Deposit Accounts (other than any Deposit Account that is a payroll account for any Obligor or the account from which any payroll or other similar taxes are payable
by any Obligor to the extent of the payment of payrolls and such payroll and taxes) or Securities Accounts; provided, however, that so long as no Event of Default has occurred and is continuing or
would result therefrom, Obligors and their Subsidiaries may use such assets (and the proceeds thereof) to the extent not prohibited by this Agreement or the other Investor Documents and, if the
transfer is to another bank or securities intermediary, so long as the applicable Obligor or Subsidiary, Agent, and the substitute bank or securities intermediary have entered into a Control
Agreement. Obligors agree that they will and will cause their Subsidiaries to take any or all reasonable steps that Agent requests in order for Agent to obtain control in accordance with Sections
9-104, 9-105, 9-106, and 9-107 of the Code with respect to any of its or their Securities Accounts, Deposit Accounts, electronic chattel paper,
Investment Property, and letter-of-credit rights. No arrangement contemplated hereby or by any Control Agreement in respect of any Securities Accounts or other Investment
Property shall be modified by Obligors without the prior written consent of Agent. Upon the occurrence and during the continuance of a Default or Event of Default, Agent may notify any bank or
securities intermediary to liquidate the applicable Deposit Account (other than any Deposit Account that is a payroll account for any Obligor or the account from which any payroll or other similar
taxes are payable by any Obligor to the extent of the payment of payrolls and such payroll and taxes) or Securities Account or any related Investment Property maintained or held thereby and remit the
proceeds thereof to the account of Agent designated in Schedule 1 hereto. 

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3.     EVENTS OF DEFAULT.  

        The occurrence or existence of any Event of Default under and as defined in Annex A to the Investor Notes is referred to herein as an "Event of Default" and
collectively as the "Events of Default." 

4.     RIGHTS AND REMEDIES.  

         4.1   Rights and Remedies. Upon the occurrence, and during the continuation, of an
Event of Default,
the Investors (at the election of all of the Investors but without notice of their election and without demand) may authorize and instruct Agent to do any one or more of the following on behalf of the
Investors (and Agent, acting upon the instructions of the all of the Investors, shall do the same on behalf of the Investors), all of which are authorized by Obligors: 

        (a)   Declare
all Obligations immediately due and payable pursuant to and in accordance with the terms of the Investor Notes; 

        (b)   Settle
or adjust disputes and claims directly with Obligors' Account Debtors for amounts and upon terms which Agent considers advisable; 

        (c)   Cause
Obligors to hold all of their returned Inventory in trust for the Investors and segregate all such Inventory from all other assets of Obligors or in Obligors'
possession; 

        (d)   Without
notice to or demand upon any Obligor, make such payments and do such acts as Agent considers necessary or reasonable to protect its security interests in the
Collateral. Each Obligor agrees to assemble the Collateral if Agent so requires, and to make the Collateral available to Agent at a place that Agent may designate which is reasonably convenient to
both parties. Each Obligor authorizes Agent to enter the premises where the Collateral is located, to take and maintain possession of the Collateral, or any part of it, and to pay, purchase, contest,
or compromise any Lien that in Agent's determination appears to conflict with the Agent's Liens in and to the Collateral and to pay all expenses incurred in connection therewith. With respect to any
of Obligors' owned or leased premises, each Obligor hereby grants Agent a license to enter into possession of such premises and to occupy the same, without charge, in order to exercise any of the
Investors' rights or remedies provided herein, at law, in equity, or otherwise; 

        (e)   Without
notice to any Obligor (such notice being expressly waived), and without constituting an acceptance of any collateral in full or partial satisfaction of an
obligation (within the meaning of the Code), set off and apply to the Obligations any and all (i) balances and deposits of any Obligor held by the Investors (including any amounts received in
the Cash Management Accounts) (other than payroll accounts of any Obligor or any Subsidiary of a Obligor and accounts from which payroll taxes or other similar taxes are paid by a Obligor or any
Subsidiary of a Obligor to the extent of such taxes), or (ii) Indebtedness at any time owing to or for the credit or the account of any Obligor held by the Investors; 

        (f)    Hold,
as cash collateral, any and all balances and deposits of any Obligor held by the Investors to secure the full and final repayment of all of the Obligations; 

        (g)   Ship,
reclaim, recover, store, finish, maintain, repair, prepare for sale, advertise for sale, and sell (in the manner provided for herein) the Obligor Collateral. Each
Obligor hereby grants to Agent a license or other right to use, without charge, such Obligor's labels, patents, copyrights, trade secrets, trade names, trademarks, service marks, and advertising
matter, or any property of a similar nature, as it pertains to the Obligor Collateral, in completing production of, advertising for sale, and selling any Obligor Collateral and such Obligor's rights
under all licenses and all franchise agreements shall inure to the Investors' benefit; 

9

 

        (h)   Sell
the Obligor Collateral at either a public or private sale, or both, by way of one or more contracts or transactions, for cash or on terms, in such manner and at
such places (including Obligors' premises) as Agent determines is commercially reasonable. It is not necessary that the Obligor Collateral be present at any such sale; 

        (i)    Investor
Group shall give notice of the disposition of the Obligor Collateral as follows: 

        (i)    Investor
Group shall give Administrative Obligor (for the benefit of the applicable Obligor) a notice in writing of the time and place of public sale, or, if the sale is
a private sale or some other disposition other than a public sale is to be made of the Obligor Collateral, the time on or after which the private sale or other disposition is to be made; and 

        (ii)   The
notice shall be personally delivered or mailed, postage prepaid, to Administrative Obligor as provided in  Section 5, at least 10 days before the earliest time of disposition set forth in the
notice; no notice needs to be given prior to the
disposition of any portion of the Obligor Collateral that is perishable or threatens to decline speedily in value or that is of a type customarily sold on a recognized market; 

        (l)    Agent,
on behalf of the Investors, may credit bid and purchase at any public sale; 

        (m)  Agent
may seek the appointment of a receiver or keeper to take possession of all or any portion of the Obligor Collateral or to operate same and, to the maximum extent
permitted by law, may seek the appointment of such a receiver without the requirement of prior notice or a hearing; and 

        (n)   The
Investors shall have all other rights and remedies available to them at law or in equity pursuant to any other Investor Documents;  provided, however, that
upon the occurrence of any Event of Default described in  Section 4.4 or Section 4.5 of Annex A to the Investor Notes, in addition to the remedies
set forth above, without any notice to Obligors or any other Person or any act by the Investors, the Obligations then outstanding, together with all accrued and unpaid interest thereon, and all fees
and all other amounts due under this Agreement and the other Investor Documents, shall automatically and immediately become due and payable, without presentment, demand, protest, or notice of any
kind, all of which are expressly waived by Obligors. 

         4.2   Remedies Cumulative. The rights and remedies of the Investor Group under
this Agreement, the
other Investor Documents, and all other agreements shall be cumulative. The Investor Group shall have all other rights and remedies not inconsistent herewith as provided under the Code, by law, or in
equity. No exercise by the Investor Group of one right or remedy shall be deemed an election, and no waiver by the Investor Group of any Event of Default shall be deemed a continuing waiver. No delay
by the Investor Group shall constitute a waiver, election, or acquiescence by it. 

5.     NOTICES.  

        Unless otherwise provided in this Agreement, all notices or demands by Obligors or Agent to the other relating to this Agreement or any other Investor Security
Agreement shall be in writing and (except for financial statements and other informational documents which may be sent by first-class mail, postage prepaid) shall be personally delivered or sent by
registered or certified mail (postage prepaid, return receipt requested), overnight courier, electronic mail (at such email addresses as Administrative Obligor or Agent, as applicable, may designate
to each other in accordance herewith), 

10

 

or
telefacsimile to Obligors in care of Administrative Obligor or to Agent, as the case may be, at its address set forth below: 

	If to Administrative

Obligor:	 	AEGIS COMMUNICATIONS GROUP, INC.

7880 Bent Branch Drive

Suite 150

Irving, Texas 75063
	 	 	Attn:	 	            

	 	 	Fax No. 678.433.6502
	

with copies to:	
 	
HUGHES & LUCE, LLP

1717 Main Street

Suite 2800

Dallas, Texas 75201

Attn: David G. Luther, Esq.

Fax No. 214.939.5849
	

If to Agent:	
 	

WILMINGTON TRUST COMPANY

1100 North Market Street

Rodney Square North

Wilmington, DE 19896

Attn: Corporate Trust Administration

Telecopy No.: (302) 636-4140
	

with copies to:	
 	

DB ADVISORS LLC

280 Park Avenue

New York, New York 10017

Fascimile: (212) 797-4562

Attention: Counsel
	

 	
 	

 	
 	

Essar Global Limited

C/o Essar Group

145 E. 48th Street (PH)

New York, New York 10017

Facsimile: (212) 758-5860

Attention: Madhu Vuppuluri
	

 	
 	

 	
 	

Shearman & Sterling LLP

599 Lexington Avenue

New York, New York 10022-6069

Facsimile: (212) 848-7179

Attention: Stephen M. Besen, Esq.

        Agent
and Obligors may change the address at which they are to receive notices hereunder, by notice in writing in the foregoing manner given to the other party. All notices or demands
sent in accordance with this Section 5, other than notices by Agent in connection with enforcement rights against the Obligor Collateral under
the provisions of the Code, shall be deemed received on the earlier of the date of actual receipt or 3 Business Days after the deposit thereof in the mail. Each Obligor acknowledges and agrees that
notices sent by the Investor Group in connection with the exercise of enforcement rights against Obligor Collateral under the provisions of the Code shall be deemed sent when deposited in the mail or
personally delivered, or, where permitted by law, transmitted by telefacsimile or any other method set forth above. 

11

 

6.     CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER.  

        (a)   THE VALIDITY OF THIS AGREEMENT AND THE OTHER INVESTOR DOCUMENTS (UNLESS EXPRESSLY PROVIDED TO THE CONTRARY IN ANOTHER INVESTOR SECURITY AGREEMENT
IN RESPECT OF SUCH OTHER INVESTOR SECURITY AGREEMENT), THE CONSTRUCTION, INTERPRETATION, AND ENFORCEMENT HEREOF AND THEREOF, AND THE RIGHTS OF THE PARTIES HERETO AND THERETO WITH RESPECT TO ALL
MATTERS ARISING HEREUNDER OR THEREUNDER OR RELATED HERETO OR THERETO SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.

        (b)   THE PARTIES AGREE THAT ALL ACTIONS OR PROCEEDINGS ARISING IN CONNECTION WITH THIS AGREEMENT AND THE OTHER INVESTOR DOCUMENTS SHALL BE TRIED AND
LITIGATED ONLY IN THE STATE AND FEDERAL COURTS LOCATED IN THE COUNTY OF NEW YORK, STATE OF NEW YORK, PROVIDED,  HOWEVER, THAT
ANY SUIT SEEKING ENFORCEMENT AGAINST ANY OBLIGOR COLLATERAL OR OTHER PROPERTY MAY BE BROUGHT, AT AGENT'S OPTION, IN THE COURTS OF ANY
JURISDICTION WHERE AGENT ELECTS TO BRING SUCH ACTION OR WHERE SUCH OBLIGOR COLLATERAL OR OTHER PROPERTY MAY BE FOUND. OBLIGORS AND THE INVESTOR GROUP WAIVE, TO THE EXTENT PERMITTED UNDER APPLICABLE
LAW, ANY RIGHT EACH MAY HAVE TO ASSERT THE DOCTRINE OF FORUM NON CONVENIENS OR TO OBJECT TO VENUE TO THE EXTENT ANY PROCEEDING IS BROUGHT IN ACCORDANCE
WITH THIS SECTION 6(b).

        (c)   OBLIGORS AND THE INVESTOR GROUP HEREBY WAIVE THEIR RESPECTIVE RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT OF
ANY OF THE INVESTOR DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN, INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER COMMON LAW OR STATUTORY CLAIMS. OBLIGORS AND
THE INVESTOR GROUP REPRESENT THAT EACH HAS REVIEWED THIS WAIVER AND EACH KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL. IN THE EVENT OF LITIGATION, A
COPY OF THIS AGREEMENT MAY BE FILED AS A WRITTEN CONSENT TO A TRIAL BY THE COURT.

7.     AMENDMENTS; WAIVERS.  

         7.1   Amendments and Waivers. No amendment or waiver of any provision of this
Agreement or any other
Investor Document, and no consent with respect to any departure by Obligors therefrom, shall be effective unless the same shall be in writing and signed by all of the Investors (or by Agent at the
written request of all of the Investors) and Administrative Obligor (on behalf of all Obligors) and then any such waiver or consent shall be effective only in the specific instance and for the
specific purpose for which given; provided, however, that no such waiver, amendment, or consent shall, unless in writing and signed by all of the Investors affected thereby and Administrative Obligor
(on behalf of all Obligors) and acknowledged by Agent, do any of the following: 

        (a)   postpone
or delay any date fixed by this Agreement or any other Investor Document for any payment of principal, interest, fees, or other amounts due hereunder or under
any other Investor Document, 

        (b)   amend
or modify this Section or any provision of the Agreement providing for consent or other action by all Investors, 

        (c)   release
Collateral other than as permitted by Section 8.8, 

        (d)   contractually
subordinate any of the Agent's Liens, 

12

 

        (e)   release
any Obligor from any obligation for the payment of money, 

        (f)    amend
any of the provisions of Section 8; or 

        (g)   amend
any of the provisions of the Intercreditor Agreement. 

and,
provided further, however, that no amendment, waiver or consent shall, unless in writing and signed
by Agent or an Investor affect the rights or duties of Agent or that Investor under this Agreement or any other Investor Document. The foregoing notwithstanding, any amendment, modification, waiver,
consent, termination, or release of, or with respect to, any provision of this Agreement or any other Investor Document that relates only to the relationship of the Investor Group among themselves,
and that does not affect the rights or obligations of Obligors, shall not require consent by or the agreement of Obligors. 

         7.2   No Waivers; Cumulative Remedies. No failure by any member of the Investor
Group to exercise any
right, remedy, or option under this Agreement or, any other Investor Document, or delay by any member of the Investor Group in exercising the same, will operate as a waiver thereof. No waiver by any
member of the Investor Group will be effective unless it is in writing, and then only to the extent specifically stated. No waiver by Agent or any Investor on any occasion shall affect or diminish
Agent's and each Investor's rights thereafter to require strict performance by Obligors of any provision of this Agreement. Agent's and each Investor's rights under this Agreement and the other
Investor Documents will be cumulative and not exclusive of any other right or remedy that any member of the Investor Group may have. 

8.     THE INVESTOR GROUP.  

         8.1   Appointment and Authorization of Agent. Each Investor hereby designates and
appoints Wilmington
Trust Company as its representative under this Agreement and the other Investor Security Agreements Documents and each investor hereby irrevocably authorizes Agent to execute and deliver each of the
other Investor Security Agreements on its behalf and to take such other action on its behalf under the provisions of this Agreement and each other Investor Security Agreement and to exercise such
powers and perform such duties as are expressly delegated to Agent by the terms of this Agreement or any other Investor Security Agreement, together with such powers as are reasonably incidental
thereto. Agent agrees to act as such on the express conditions contained in this Section 8. The provisions of this Section 8 are solely for the benefit of Agent and the Investors, and
Obligors and their Subsidiaries shall have no rights as a third party beneficiary of any of the provisions contained herein. Any provision to the contrary contained elsewhere in this Agreement or in
any other Investor Security Agreement notwithstanding, Agent shall not have any duties or responsibilities, except those expressly set forth herein, nor shall Agent have or be deemed to have any
fiduciary relationship with any Investor, and no implied covenants, functions, responsibilities, duties, obligations or liabilities shall be read into this Agreement or any other Investor Document or
otherwise exist against Agent; it being expressly understood and agreed that the use of the word "Agent" is for convenience only, that Agent is merely the representative of the Investors, and only has
the contractual duties set forth herein. Except as expressly otherwise provided in this Agreement, Agent shall have and may use its sole discretion with respect to exercising or refraining from
exercising any discretionary rights or taking or refraining from taking any actions that Agent expressly is entitled to take or assert under or pursuant to this Agreement and the other Investor
Security Agreements. Without limiting the generality of the foregoing, or of any other provision of the Investor Security Agreement that provides rights or powers to Agent, Investors agree that Agent
shall have the right to exercise the following powers as long as this Agreement remains in effect: (a) maintain, in accordance with its customary business practices, ledgers and records
reflecting the status of the Obligations, the Collateral, the Collections of Obligors and their Subsidiaries, and related matters, (b) execute or file any and all financing or similar
statements or notices, amendments, renewals, supplements, documents, instruments, proofs of claim, 

13

 

notices
and other written agreements with respect to the Investor Security Agreement, (c) exclusively receive, apply, and distribute the Collections of Obligors and their Subsidiaries as
provided in the Investor Documents, (d) open and maintain such bank accounts and cash management accounts as Agent deems necessary and appropriate in accordance with the Investor Security
Agreements for the foregoing purposes with respect to the Collateral and the Collections of Obligors and their Subsidiaries, (e) perform, exercise, and enforce any and all other rights and
remedies of the Investors with respect to Obligors, the Obligations, the Collateral, the Collections of Obligors and their Subsidiaries, or otherwise related to any of same as provided in the Investor
Documents, and (g) incur and pay such Investor Expenses as Agent may deem necessary or appropriate for the performance and fulfillment of its functions and powers pursuant to the Investor
Security Agreements. 

         8.2   Delegation of Duties. Agent may execute any of its duties under this
Agreement or any other
Investor Security Agreement by or through agents, employees or attorneys-in-fact and shall be entitled to advice of counsel concerning all matters pertaining to such duties.
Agent shall not be responsible for the negligence or misconduct of any agent or attorney-in-fact that it selects as long as such selection was made without gross negligence or
willful misconduct. 

        8.3   Liability of Agent. None of the Agent-Related Persons shall (i) be
liable for any action
taken or omitted to be taken by any of them under or in connection with this Agreement or any other Investor Security Agreement or the transactions contemplated hereby (except for its own gross
negligence or willful misconduct), or (ii) be responsible in any manner to any of the Investors for any recital, statement, representation or warranty made by any Obligor or any Subsidiary or
Affiliate of any Obligor, or any officer or director thereof, contained in this Agreement or in any other Investor Document, any certificate, report, statement or other document referred to or
provided for in, or received by Agent under or in connection with, this Agreement or any other Investor Document, or the validity, effectiveness, genuineness, enforceability or sufficiency of this
Agreement or any other Investor Document, or for any failure of any Obligor or any other party to any Investor Document to perform its obligations hereunder or thereunder. No Agent-Related Person
shall be under any obligation to any Investor to ascertain or to inquire as to the observance or performance of any of the agreements contained in, or conditions of, this Agreement or any other
Investor Document, or to inspect the Books or properties of Obligors or the books or records or properties of any of Obligors' Subsidiaries or Affiliates. 

        8.4   Reliance by Agent. Agent shall be entitled to rely, and shall be fully
protected in relying, upon
any writing, resolution, notice, consent, certificate, affidavit, letter, telegram, facsimile, telex or telephone message, statement or other document or conversation believed by it to be genuine and
correct and to have been signed, sent, or made by the proper Person or Persons, and upon advice and statements of legal counsel (including counsel to Obligors or counsel to any Investor), independent
accountants and other experts selected by Agent. Agent shall be fully justified in failing or refusing to take any action under this Agreement or any other Investor Security Agreement unless Agent
shall first receive such advice or concurrence of the Investors as it deems appropriate and until such instructions are received, Agent shall act, or refrain from acting, as it deems advisable. If
Agent so requests, it shall first be indemnified to its reasonable satisfaction by the Investors against any and all liability and expense that may be incurred by it by reason of taking or continuing
to take any such action. Agent shall in all cases be fully protected in acting, or in refraining from acting, under this Agreement or any other Investor Security Agreement in accordance with a request
or consent of the Investors and such request and any action taken or failure to act pursuant thereto shall be binding upon all of the Investors. 

        8.5   Notice of Default or Event of Default. Agent shall not be deemed to have
knowledge or notice of
the occurrence of any Default or Event of Default, except with respect to defaults in the payment of principal, interest, fees, and expenses required to be paid to Agent for the account of the
Investors and, except with respect to Events of Default of which Agent has actual knowledge, unless Agent shall 

14

 

have
received written notice from a Investor or Parent referring to this Agreement, describing such Default or Event of Default, and stating that such notice is a "notice of default." Agent promptly
will notify the Investors of its receipt of any such notice or of any Event of Default of which Agent has actual knowledge. If any Investor obtains actual knowledge of any Event of Default, such
Investor promptly shall notify the other Investors and Agent of such Event of Default. Subject to Section 8.4, Agent shall take such action with respect to such Default or Event of Default as
may be requested by all of the Investors in accordance with Section 4; provided, however, that unless and until Agent has received any such request, Agent may (but shall not be obligated to)
take such action, or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable. 

         8.6   Costs and Expenses; Indemnification. Agent may incur and pay Investor Group
Expenses to the
extent Agent reasonably deems necessary or appropriate for the performance and fulfillment of its functions, powers, and obligations pursuant to the Investor Documents, including court costs,
attorneys fees and expenses, fees and expenses of financial accountants, advisors, consultants, and appraisers, costs of collection by outside collection agencies, auctioneer fees and expenses, and
costs of security guards or insurance premiums paid to maintain the Collateral, whether or not Obligors are obligated to reimburse Agent or Investors for such expenses pursuant to any Investor
Document or otherwise. Agent is authorized and directed to deduct and retain sufficient amounts from the Collections of Obligors and their Subsidiaries received by Agent to reimburse Agent for such
out-of-pocket costs and expenses prior to the distribution of any amounts to Investors. In the event Agent is not reimbursed for such costs and expenses from the Collections of
Obligors and their Subsidiaries received by Agent, each Investor hereby agrees that it is and shall be obligated to pay to or reimburse Agent for the amount of such Investor's Pro Rata Share thereof.
Whether or not the transactions contemplated hereby are consummated, the Investors shall indemnify upon demand the Agent-Related Persons (to the extent not reimbursed by or on behalf of Obligors and
without limiting the obligation of Obligors to do so), according to their Pro Rata Shares, from and against any and all claims, demands, suits, actions, investigations, proceedings, and damages, and
all reasonable attorneys fees and disbursements and other costs and expenses actually incurred in connection therewith (as and when they are incurred and irrespective of whether suit is brought), at
any time asserted against, imposed upon, or incurred by any of them (a) in connection with or as a result of or related to the execution, delivery, enforcement, performance, or administration
(including any restructuring or workout with respect hereto) of this Agreement, any of the other Investor Documents, or the transactions contemplated hereby or thereby or the monitoring of Obligors'
and their Subsidiaries' compliance with the terms of the Investor Documents, and (b) with respect to any investigation, litigation, or proceeding related to this Agreement, any other Investor
Document, or the use of the proceeds of the credit provided hereunder (irrespective of whether any Indemnified Person is a party thereto), or any act, omission, event, or circumstance in any manner
related thereto (all the foregoing, collectively, the "Indemnified Liabilities"); provided, however, that no Investor shall be liable for the payment to any Agent-Related Person of any portion of such
Indemnified Liabilities resulting solely from such Person's gross negligence or willful misconduct nor shall any Investor be liable for the obligations of any Defaulting Investor in failing to make an
Advance or other extension of credit hereunder. Without limitation of the foregoing, each Investor shall reimburse Agent upon demand for such Investor's Pro Rata Share of any costs or
out-of-pocket expenses (including attorneys, accountants, advisors, and consultants fees and expenses) incurred by Agent in connection with the preparation, execution,
delivery, administration, modification, amendment, or enforcement (whether through negotiations, legal proceedings or otherwise) of, or legal advice in respect of rights or responsibilities under,
this Agreement, any other Investor Security Agreement, or any document contemplated by or referred to herein, to the extent that Agent is not reimbursed for such expenses by or on behalf of Obligors.
The undertaking in this Section shall survive the payment of all Obligations hereunder and the resignation or replacement of Agent. 

15

 

         8.7   Successor Agent. Agent may resign as Agent upon 45 days notice to the
Investors. If Agent
resigns under this Agreement, the Investors shall appoint a successor Agent for the Investors. If no successor Agent is appointed prior to the effective date of the resignation of Agent, Agent may
appoint, after consulting with the Investors, a successor Agent. If Agent has materially breached or failed to perform any material provision of this Agreement or of applicable law, the Investors may
agree in writing to remove and replace Agent with a successor Agent from among the Investors. In any such event, upon the acceptance of its appointment as successor Agent hereunder, such successor
Agent shall succeed to all the rights, powers, and duties of the retiring Agent and the term "Agent" shall mean such successor Agent and the retiring Agent's appointment, powers, and duties as Agent
shall be terminated. After any retiring Agent's resignation hereunder as Agent, the provisions of this Section 8 shall inure to its benefit as to any actions taken or omitted to be taken by it
while it was Agent under this Agreement. If no successor Agent has accepted appointment as Agent by the date which is 45 days following a retiring Agent's notice of resignation, the retiring
Agent's resignation shall nevertheless thereupon become effective and the Investors shall perform all of the duties of Agent hereunder until such time, if any, as the Investors appoint a successor
Agent as provided for above. 

         8.8   Collateral Matters.

        (a)   The
Investors hereby irrevocably authorize Agent, at its option and in its sole discretion, to release any Lien on any Collateral (i) upon the payment and
satisfaction in full by Obligors of all Obligations, (ii) constituting property being sold or disposed of if a release is required or desirable in connection therewith and if Administrative
Obligor certifies to Agent that the sale or disposition is permitted under Section 3.4 of Annex A of the Investor Notes or the Investor Security
Agreements (and Agent may rely conclusively on any such certificate, without further inquiry), (iii) constituting property in which no Obligor or its Subsidiaries owned any interest at the time
the Agent's Lien was granted nor at any time thereafter, or (iv) constituting property leased to a Obligor or its Subsidiaries under a lease that has expired or is terminated in a transaction
permitted under this Agreement. Except as provided above, Agent will not execute and deliver a release of any Lien on any Collateral without the prior written authorization of the Investors. Upon
request by Agent or Administrative Obligor at any time, the Investors will confirm in writing Agent's authority to release any such Liens on particular types or items of Collateral pursuant to this  Section 8.8, provided, however, that
(1) Agent shall not be required to execute any document necessary to evidence such release on terms that, in Agent's opinion, would expose Agent to liability or create any obligation or entail
any consequence other than the release of such Lien without recourse, representation, or warranty, and (2) such release shall not in any manner discharge, affect, or impair the Obligations or
any Liens (other than those expressly being released) upon (or obligations of Obligors in respect of) all interests retained by Obligors, including, the proceeds of any sale, all of which shall
continue to constitute part of the Collateral. 

        (b)   Agent
shall have no obligation whatsoever to any of the Investors to assure that the Collateral exists or is owned by Obligors or is cared for, protected, or insured or
has been encumbered, or that the Agent's Liens have been properly or sufficiently or lawfully created, perfected, protected, or enforced or are entitled to any particular priority, or to exercise at
all or in any particular manner or under any duty of care, disclosure or fidelity, or to continue exercising, any of the rights, authorities and powers granted or available to Agent pursuant to any of
the Investor Security Agreements, it being understood and agreed that in respect of the Collateral, or any act, omission, or event related thereto, subject to the terms and conditions contained
herein, Agent may act in any manner it may deem appropriate, in its sole discretion given Agent's own interest in the Collateral in its capacity as one of the Investors and that Agent shall have no
other duty or liability whatsoever to any Investors as to any of the foregoing, except as otherwise provided herein. 

16

 

        8.9   Restrictions on Actions by Investors; Sharing of Payments.

        (a)   Each
of the Investors agrees that it shall not, without the express written consent of Agent, and that it shall, to the extent it is lawfully entitled to do so, upon the
written request of Agent, set off against the Obligations, any amounts owing by such Investor to Obligors or any deposit accounts of Obligors now or hereafter maintained with such Investor. Each of
the Investors further agrees that it shall not, unless specifically requested to do so in writing by Agent, take or cause to be taken any action, including, the commencement of any legal or equitable
proceedings, to foreclose any Lien on, or otherwise enforce any security interest in, any of the Collateral. 

        (b)   If,
at any time or times any Investor shall receive (i) by payment, foreclosure, setoff, or otherwise, any proceeds of Collateral or any payments with respect to
the Obligations, except for any such proceeds or payments received by such Investor from Agent pursuant to the terms of this Agreement, or (ii) payments from Agent in excess of such Investor's
ratable portion of all such distributions by Agent, such Investor promptly shall (1) turn the same over to Agent, in kind, and with such endorsements as may be required to negotiate the same to
Agent, or in immediately available funds, as applicable, for the account of all of the Investors and for application to the Obligations in accordance with the applicable provisions of this Agreement,
or (2) purchase, without recourse or warranty, an undivided interest and participation in the Obligations owed to the other Investors so that such excess payment received shall be applied
ratably as between the Investors in accordance with their Pro Rata Shares; provided, however, that to the extent that such excess payment received by the purchasing party is thereafter recovered from
it, those purchases of participations shall be rescinded in whole or in part, as applicable, and the applicable portion of the purchase price paid therefor shall be returned to such purchasing party,
but without interest except to the extent that such purchasing party is required to pay interest in connection with the recovery of the excess payment. 

         8.10 Agency for Perfection. Agent hereby appoints WFF and each Investor as its agent (and
each
Investor hereby accepts such appointment) for the purpose of perfecting the Agent's Liens in assets which, in accordance with Article 9 of the Code can be perfected only by possession or
control. It is understood WFF that WFF will hold any such assets on which the Agent's Liens exist until after the Discharge of the Senior Lender Claims. Should any Investor obtain possession or
control of any such Collateral, such Investor shall notify Agent thereof, and, promptly upon Agent's request therefor shall deliver possession or control of such Collateral to WFF or, after the
Discharge of the Senior Lender Claims, Agent or in accordance with Agent's instructions. 

         8.11 Concerning the Collateral and Related Investor Documents. Each Investor authorizes and
directs
Agent to enter into this Agreement and the other Investor Security Agreements. Each Investor agrees that any action taken by Agent in accordance with the terms of this Agreement or the other Investor
Security Agreements relating to the Collateral and the exercise by Agent of its powers set forth therein or herein, together with such other powers that are reasonably incidental thereto, shall be
binding upon all of the Investors. 

         8.12 Several Obligations; No Liability. Nothing contained herein shall confer upon any
Investor any
interest in, or subject any Investor to any liability for, or in respect of, the business, assets, profits, losses, or liabilities of any other Investor. Except as provided in Section 8, no
Investor shall have any liability for the acts or any other Investor. 

9.     GENERAL PROVISIONS.  

         9.1   Effectiveness. This Agreement shall be binding and deemed effective when
executed by Obligors,
Agent and each Investor whose signature is provided for on the signature pages hereof. 

17

 

        9.2   Section Headings. Headings and numbers have been set forth herein for
convenience only. Unless
the contrary is compelled by the context, everything contained in each Section applies equally to this entire Agreement. 

         9.3   Interpretation. Neither this Agreement nor any uncertainty or ambiguity
herein shall be construed
or resolved against Agent, the Investors or Obligors, whether under any rule of construction or otherwise. On the contrary, this Agreement has been reviewed by all parties and shall be construed and
interpreted according to the ordinary meaning of the words used so as to accomplish fairly the purposes and intentions of all parties hereto. 

         9.4   Severability of Provisions. Each provision of this Agreement shall be
severable from every other
provision of this Agreement for the purpose of determining the legal enforceability of any specific provision. 

         9.5   Amendments in Writing. This Agreement only can be amended by a writing in
accordance with
Section 7.1. 

        9.6   Counterparts; Telefacsimile Execution. This Agreement may be executed in any
number of
counterparts and by different parties on separate counterparts, each of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute
but one and the same Agreement. Delivery of an executed counterpart of this Agreement by telefacsimile shall be equally as effective as delivery of an original executed counterpart of this Agreement.
Any party delivering an executed counterpart of this Agreement by telefacsimile also shall deliver an original executed counterpart of this Agreement but the failure to deliver an original executed
counterpart shall not affect the validity, enforceability, and binding effect of this Agreement. 

         9.7   Revival and Reinstatement of Obligations. If the incurrence or payment of
the Obligations by any
Obligor or the transfer to the Investors or an Investor of any property should for any reason subsequently be declared to be void or voidable under any state or federal law relating to creditors'
rights, including provisions of the Bankruptcy Code relating to fraudulent conveyances, preferences, or other voidable or recoverable payments of money or transfers of property (collectively, a
"Voidable Transfer"), and if the Investors or an Investor is required to repay or restore, in whole or in part, any such Voidable Transfer, or elects to do so upon the reasonable advice of its
counsel, then, as to any such Voidable Transfer, or the amount thereof that the Investors or an Investor is required or elects to repay or restore, and as to all reasonable costs, expenses, and
attorneys fees of the Investor or Investors related thereto, the liability of Obligors automatically shall be revived, reinstated, and restored and shall exist as though such Voidable Transfer had
never been made. 

         9.8   Integration. This Agreement, together with the other Investor Documents and
the Intercreditor
Agreement, reflects the entire understanding of the parties with respect to the transactions contemplated hereby and shall not be contradicted or qualified by any other agreement, oral or written,
before the date hereof or oral agreements made contemporaneously herewith. 

10.   RIGHTS OF THE LENDER AGENT AND LENDERS.  

        The security interest granted hereby and in the other Investor Security Agreements and the rights and privileges of the Investor Group, including the right to the
payment of principal, interest and any other amounts owing to the Investors under the Investor Notes or to the Investor Group under the other Investor Documents, and the Agent's Liens shall be subject
and subordinate, in all respects, to the rights of the Lender Agent and the Lenders and the security interest and other Liens of the Lender Agent and Lenders in the Obligor Collateral under the Lender
Agreements in accordance with the terms of the Intercreditor Agreement. Notwithstanding anything contained in any other section of this Agreement or in any other Investor Document to the contrary, no
member of the Investor Group may exercise any right, power or privilege granted to it or arising under this Agreement, or require any 

18

 

Obligor
to take any action, with respect to the Obligor Collateral other than with respect to the perfection of the security interest in the Obligor Collateral granted to Agent hereunder, including
under any power of attorney granted hereunder, until after the Discharge of the Senior Lender Claims or as otherwise permitted under the Intercreditor Agreement. The Lender Agent and the Lenders shall
be third party beneficiaries of this provision as if they were named parties to and signatories of this Agreement and each other Investor Security Agreement. 

[Signature page follows]

19

  

        IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and delivered as of the date first above written. 

	 	 	AEGIS COMMUNICATIONS GROUP, INC.

a Delaware corporation, as an Obligor and the Parent
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Name: Herman M. Schwarz

Title: President and Chief Executive Officer
	

 	
 	
ADVANCED TELEMARKETING CORPORATION

a Nevada corporation, as an Obligor
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Name: Herman M. Schwarz

Title: President and Chief Executive Officer
	

 	
 	
IQI, INC.

a New York corporation, as an Obligor
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Name: Herman M. Schwarz

Title: President and Chief Executive Officer
	

 	
 	
LEXI INTERNATIONAL, INC.

a California corporation, as an Obligor
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Name: Herman M. Schwarz

Title: President and Chief Executive Officer
	

 	
 	
INTERSERV SERVICE CORPORATION

a Delaware corporation, as an Obligor
	

 	
 	

By:	
 	

/s/  GENE SPEYER      

	 	 	Name: Gene Speyer

Title: President
	

 	
 	
AEGIS COMMUNICATIONS GROUP, INC.

a Delaware corporation, as Administrative Obligor
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Name: Herman M. Schwarz

Title: President and Chief Executive Officer
	 	 	 	 	 

1

 

	

 	
 	
DEUTSCHE BANK AG—LONDON,

a German Aktiengesellschafft, acting through DB Advisors, LLC, an Investor
	

 	
 	

By:	
 	

/s/  ROGER EHRENBERG      

	 	 	Name: Roger Ehrenberg

Title: President and Chief Executive Officer
	

 	
 	

By:	
 	

/s/  PAUL BIGLER      

	 	 	Name: Paul Bigler

Title: Chief Operating Officer
	

 	
 	
ESSAR GLOBAL LIMITED,

a Mauritius company, an Investor
	

 	
 	

By:	
 	

/s/  MADHU S. VUPPULURI      

	 	 	Name: Madhu S. Vuppuluri

Title: Executive Director
	

 	
 	
WILMINGTON TRUST COMPANY,

as Agent for the Investors
	

 	
 	

By:	
 	

/s/  JAMES J. MCGINLEY      

	 	 	Name: James J. McGinley

Title: Authorized Signatory

2

 
 

Schedule 1    
    

Agent's Account

Wilmington
Trust Company

Wilmington, DE

ABA No. 031100092

Acct No. 65022-0

Acct Name: Aegis Communications Group, Inc. Collateral Trust

Attn: Mike Oller 

 
 

Exhibit A
  
    Intercreditor Agreement    
    

QuickLinks

GENERAL SECURITY AGREEMENT

Schedule 1

Exhibit A Intercreditor AgreementQuickLinks
 -- Click here to rapidly navigate through this document

Exhibit 10.51  

EXECUTION COPY

 
 

TRADEMARK COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

        THIS AGREEMENT ("Agreement"), dated as of January 26, 2004, is by and between AEGIS COMMUNICATIONS GROUP, INC., a corporation with its chief
executive office at 7880 Bent Branch Drive, Suite 150, Irving, Texas 75063 ("Parent"), and each of Parent's subsidiaries identified on the signature pages hereof (such subsidiaries, together with
Parent, hereinafter referred to individually as a "Debtor" and individually and collectively, jointly and severally, as "Debtors") and WILMINGTON TRUST COMPANY, a Delaware banking corporation, as
Collateral Trustee for the Noteholders (as defined below), having an office at 1100 North Market Street, Rodney Square North, Wilmington, DE 19896 (in such capacity, "Secured Party"). 

W I T N E S S E T H:  

        WHEREAS, each Debtor has adopted, used and is using, and is the owner of the entire right, title, and interest in and to the trademarks, trade names, terms,
designs and applications therefor described below its name in Schedule A hereto and made a part hereof; and 

        WHEREAS,
Parent has issued (a) the Secured Promissory Note dated as of November 5, 2003 made by Parent in the amount of $14,087,352.00 (the "Original DB Note") to the order
of Deutsche Bank AG London, acting through DB Advisors, LLC ("DB"), as amended and restated in its entirety by the Amended and Restated Secured Promissory Note dated January 28, 2004 made by
Parent in the amount of $10,087,352.00 to the order of DB (the "DB Note") and (b) the Secured Promissory Note dated as of November 5, 2003 in the amount of $14,143,815.00 (the "Original
Essar Note" and together with the Original DB Note, the "Original Notes") to the order of Essar Global Limited ("Essar" and together with DB, the "Administrative Agents" and together with their
respective successors and assigns under the Notes referred to below, the "Noteholders"), as amended and restated in its entirety by the Amended and Restated Secured Promissory Note dated
January 28, 2004 (the "Essar Note" and, together with the DB Note, the "Notes"), made by Parent in the amount of $10,143,815.00 to the order
of Essar. Capitalized terms not otherwise defined in this Amendment have the same meanings as specified in the Notes; and 

        WHEREAS,
in accordance with the terms of the Original Notes and in order to induce Noteholders to accept the Notes in replacement for the Original Notes, Debtors have agreed to grant to
Secured Party certain collateral security as set forth herein; 

        NOW,
THEREFORE, in consideration of the premises and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each Debtor hereby agrees as
follows: 

        1.     GRANT OF SECURITY INTEREST

        As
collateral security for the prompt performance, observance and indefeasible payment in full of all of the Obligations (as hereinafter defined), each Debtor hereby grants to Secured
Party a continuing security interest in and a general lien upon, and a conditional assignment of, the following (being collectively referred to herein as the "Collateral"): (a) all of such
Debtor's now existing or hereafter acquired right, title, and interest in and to: (i) all of such Debtor's trademarks, trade names, trade styles and service marks and all applications,
registrations and recordings relating to the foregoing as may at any time be filed in the United States Patent and Trademark Office or in any similar office or agency of the United States, any State
thereof, any political subdivision thereof or in any other country to the extent permitted under applicable law, including, without limitation, the trademarks, terms, designs and applications
described below such Debtor's name in Schedule A hereto (provided, that no security interest shall be granted in United States
intent-to-use trademark applications to the extent that, and solely during the period in which, the grant of a security interest therein would impair the 

 

validity
or enforceability of such intent-to-use trademark applications under applicable federal law), together with all rights and privileges arising under applicable law with
respect to Debtor's use of any trademarks, trade names, trade styles and service marks, and all reissues, extensions, continuation and renewals thereof (all of the foregoing being collectively
referred to herein as the "Trademarks"); and (ii) all prints and labels on which such trademarks, trade names, tradestyles and service marks appear, have appeared or will appear, and all
designs and general intangibles of a like nature; (b) the goodwill of the business symbolized by each of the Trademarks, including, without limitation, all customer lists and other records
relating to the distribution of products or services bearing the Trademarks; (c) all income, fees, royalties and other payments at any time due or payable with respect thereto, including,
without limitation, payments under all licenses at any time entered into in connection therewith; (d) the right to sue for past, present and future infringements thereof; (e) all rights
corresponding thereto throughout the world; and (f) any and all other proceeds of any of the foregoing, including, without limitation, damages and payments or claims by Debtor against third
parties for past or future infringement of the Trademarks. 

        2.     OBLIGATIONS SECURED

        The
security interest, lien and other interests granted to Secured Party pursuant to this Agreement shall secure the prompt performance, observance and payment in full of any and all
obligations, liabilities and indebtedness of every kind, nature and description owing by Debtors to Noteholders and Secured Party and/or their affiliates, including principal, interest, charges, fees,
costs and expenses, however evidenced, whether as principal, surety, endorser, guarantor or otherwise, arising under this Agreement, the Notes, or any of the other Loan Documents, whether now existing
or hereafter arising, whether arising before, during or after the initial or any renewal term of the Notes or after the commencement of any case with respect to Debtor under the United States
Bankruptcy Code or any similar statute (including, without limitation, the payment of interest and other amounts which would accrue and become due but for the commencement of such case), whether
direct or indirect, absolute or contingent, joint or several, due or not due, primary or secondary, liquidated or unliquidated, secured or unsecured, and however acquired by Noteholders or Secured
Party (all of the foregoing being collectively referred to herein as the "Obligations"). 

        3.     REPRESENTATIONS, WARRANTIES AND COVENANTS

        Each
Debtor hereby represents, warrants and covenants with and to Secured Party the following (all of such representations, warranties and covenants being continuing so long as any of
the Obligations are outstanding): 

        (a)   Such
Debtor shall pay and perform all of the Obligations according to their terms. 

        (b)   All
of the existing Collateral is valid and subsisting in full force and effect, and, except as otherwise described in  Schedule C hereto, such Debtor owns the sole, full and clear title thereto, and
the right and power to grant the security interest and
conditional assignment granted hereunder. Debtors shall, at Debtors' joint and several expense, perform all acts and execute all documents necessary to maintain the existence of the Collateral
consisting of registered Trademarks as registered trademarks and to maintain the existence of all of the Collateral as valid and subsisting, including, without limitation, the filing of any renewal
affidavits and applications, except as expressly otherwise permitted under Section 3(i). The Collateral is not subject to any liens, claims, mortgages, assignments, licenses, security interests
or encumbrances of any nature whatsoever, except: (i) the security interests granted hereunder and pursuant to the Notes, (ii) the security interests permitted under the Notes, and
(iii) the licenses permitted under Section 3(e) below. 

        (c)   Debtors
shall not assign, sell, mortgage, lease, transfer, pledge, hypothecate, grant a security interest in or lien upon, encumber, grant an exclusive or
non-exclusive license relating to 

2

 

the
Collateral, or otherwise dispose of any of the Collateral, in each case without the prior written consent of Secured Party, except as otherwise permitted herein (including under
Section 3(i)) or in the Notes. Nothing in this Agreement shall be deemed a consent by Secured Party to any such action, except as such action is expressly permitted hereunder. 

        (d)   Debtors
shall, at Debtors' joint and several expense, promptly perform all acts and execute all documents requested at any time by Secured Party to evidence, perfect,
maintain, record or enforce the security interest in and conditional assignment of the Collateral granted hereunder or to otherwise further the provisions of this Agreement. Debtors hereby authorize
Secured Party to execute and file one or more financing statements (or similar documents) with respect to the Collateral, signed only by Secured Party or as otherwise determined by Secured Party.
Debtors further authorize Secured Party to have this Agreement or any other similar security agreement filed with the Commissioner of Patents and Trademarks or any other appropriate federal, state or
government office. Notwithstanding any other provision of this Agreement, it shall be the responsibility and obligation of the Debtors to execute all documents and to make any filings and perform any
other actions necessary to evidence, perfect, maintain, record and enforce the security interest in the Collateral granted pursuant to this Agreement. 

        (e)   As
of the date hereof, Debtors do not have any Trademarks registered, or subject to pending applications, in the United States Patent and Trademark Office or any similar
office or agency in the United States, any State thereof, any political subdivision thereof or in any other country, other than those described below in  Schedule A hereto and have not granted any
licenses with respect thereto other than as set forth in  Schedule B hereto. 

        (f)    Each
Debtor shall, concurrently with the execution and delivery of this Agreement, execute and deliver to Secured Party five (5) originals of a Special Power of
Attorney in the form of Exhibit I annexed hereto, with appropriate insertions, for the implementation of the assignment, sale or other
disposition of the Collateral pursuant to Secured Party's exercise of the rights and remedies granted to Secured Party hereunder. 

        (g)   Secured
Party may, in its discretion, pay any amount or do any act which any Debtor fails to pay or do as required hereunder or as requested by Secured Party to
preserve, defend, protect, maintain, record or enforce the Obligations, the Collateral, or the security interest and conditional assignment granted hereunder, including, but not limited to, all filing
or recording fees, court costs, collection charges, reasonable attorneys' fees and legal expenses. Debtors shall be liable to Secured Party jointly and severally for any such payment, which payment
shall be deemed an advance by Secured Party to Debtors, shall be payable on demand together with interest at the rate then applicable to the Obligations set forth in the Notes and shall be part of the
Obligations secured hereby. 

        (h)   Debtors
shall not file any application for the registration of a Trademark with the United States Patent and Trademark Office or any similar office or agency in the
United States or in any other country, unless Debtor has given Secured Party twenty (20) days prior written notice of such action. If, after the date hereof, Debtor shall (i) obtain any
registered trademark or trade name, or apply for any such registration in the United States Patent and Trademark Office or in any similar office or agency in the United States, any State thereof, any
political subdivision thereof or in any other country, or (ii) become the owner of any trademark registrations or applications for trademark registration used in the United States or any State
thereof, political subdivision thereof or in any other country, the provisions of Section 1 hereof shall automatically apply thereto. Upon the request of Secured Party, the appropriate Debtor
shall promptly execute and deliver to Secured Party any and all assignments, agreements, instruments, documents and such other papers as may be requested by Secured Party to evidence the security
interest in and conditional assignment of such Trademark in favor of Secured Party. 

3

 

        (i)    Debtors
have not abandoned any of the Trademarks and Debtors will not do any act, nor omit to do any act, whereby the Trademarks may become abandoned, invalidated,
unenforceable, avoided, or avoidable. Debtors shall notify Secured Party immediately if any Debtor knows or has reason to know of any reason why any application, registration, or recording with
respect to the Trademarks may become abandoned, canceled, invalidated, avoided, or avoidable, except that, upon advance written notice to Secured Party,
Debtors may abandon any Trademark so long as (i) such Trademark is no longer used or useful in the business of any Debtor or any affiliate, and is not affixed to or used in connection with the
manufacture, sale, distribution or use of any inventory or other assets of any Debtor, (ii) such Trademark shall not have been used by any Debtor for a period of three (3) months or more
from the date of such written notice to Secured Party and (iii) any such Trademark shall not otherwise be material to the business of any Debtor or any of its affiliates in any respect and
shall have little or no value. Debtors shall notify Secured Party immediately if any Debtor knows or has reason to know of any reason why any application, registration, or recording with respect to
the Trademarks may become abandoned, canceled, invalidated, avoided, or avoidable. 

        (j)    Debtors
shall render any assistance, as Secured Party shall determine is necessary, to Secured Party in any proceeding before the United States Patent and Trademark
Office, any federal or state court, or any similar office or agency in the United States, any State thereof, any political subdivision thereof or in any other country, to maintain such application and
registration of the Trademarks as a Debtor's exclusive property and to protect Secured Party's interest therein, including, without limitation, filing of renewals, affidavits of use, affidavits of
incontestability and opposition, interference, and cancellation proceedings, except to the extent that Debtors have acted in accordance with Section 3(i). 

        (k)   No
material infringement or unauthorized use presently is being made of any of the Trademarks that would adversely affect in any material respect the fair market value
of the Collateral or the benefits of this Agreement granted to Secured Party, including, without limitation, the validity, priority or perfection of the security interest granted herein or the
remedies of Secured Party hereunder. Debtors shall promptly notify Secured Party if any Debtor (or any affiliate or subsidiary thereof) learns of any use by any person of any term or design which
infringes on any Trademark or is likely to cause confusion with any Trademark. If requested by Secured Party, Debtors (or the applicable individual Debtor, as appropriate), at Debtors' joint and
several expense, shall join with Secured Party in such action as Secured Party, in Secured Party's discretion, may deem advisable for the protection of Secured Party's interest in and to the
Trademarks. 

        (l)    Debtors
assume all responsibility and liability arising from the use of the Trademarks and Debtors, jointly and severally, hereby indemnify and hold Secured Party
harmless from and against any claim, suit, loss, damage, or expense (including reasonable attorneys' fees and legal expenses) arising out of any alleged defect in any product manufactured, promoted,
or sold by any Debtor (or any affiliate or subsidiary thereof) in connection with any Trademark or out of the manufacture, promotion, labeling, sale or advertisement of any such product by any Debtor
(or any affiliate or subsidiary thereof). The foregoing indemnity shall survive the payment of the Obligations, the termination of this Agreement and the termination or non-renewal of the
Notes. 

        (m)  Debtors
shall promptly pay Secured Party for any and all expenditures made by Secured Party pursuant to the provisions of this Agreement or for the defense, protection
or enforcement of the Obligations, the Collateral, or the security interests and conditional assignment granted hereunder, including, but not limited to, all filing or recording fees, court costs,
collection charges, travel expenses, and attorneys' fees and legal expenses. Such expenditures shall be payable on demand, together with interest at the rate then applicable to the Obligations set
forth in the Notes and shall be part of the Obligations secured hereby. 

4

 

        4.     EVENTS OF DEFAULT

        The
occurrence or existence of any Event of Default under and as defined in the Notes is referred to herein individually as an "Event of Default," and collectively as "Events of
Default." 

        5.     RIGHTS AND REMEDIES

        At
any time an Event of Default exists or has occurred and is continuing, in addition to all other rights and remedies of Secured Party, whether provided under this Agreement, the Notes,
the other Loan Documents, applicable law or otherwise, Secured Party shall have the following rights and remedies which may be exercised without notice to, or consent by, Debtors except as such notice
or consent is expressly provided for hereunder: 

        (a)   All
Obligations shall become immediately due and payable, without notice or demand as provided in the Notes. 

        (b)   Secured
Party may require that neither any Debtor nor any affiliate or subsidiary of any Debtor make any use of the Trademarks or any marks similar thereto for any
purpose whatsoever. Secured Party may make use of any Trademarks for the sale of goods, completion of work-in-process or rendering of services in connection with enforcing any
other security interest granted to Secured Party by Debtors or any subsidiary or affiliate of any Debtor or for such other reason as Secured Party may determine. 

        (c)   Secured
Party may grant such license or licenses relating to the Collateral for such term or terms, on such conditions, and in such manner, as Secured Party shall in its
discretion deem appropriate. Such license or licenses may be general, special or otherwise, and may be granted on an exclusive or non-exclusive basis throughout all or any part of the
United States of America, its territories and possessions, and all foreign countries. 

        (d)   Secured
Party may assign, sell or otherwise dispose of the Collateral or any part thereof, either with or without special conditions or stipulations,  except that if notice to any Debtor of intended disposition
of Collateral is required by law, the giving of ten (10) Business Days prior written
notice to either Parent or such Debtor of any proposed disposition shall be deemed reasonable notice thereof and Debtors waive any other notice with respect thereto. Secured Party shall have the power
to buy the Collateral or any part thereof, and Secured Party shall also have the power to execute assurances and perform all other acts which Secured Party may, in its discretion, deem appropriate or
proper to complete such assignment, sale, or disposition. In any such event, Debtors shall be liable for any deficiency. 

        (e)   In
addition to the foregoing, in order to implement the assignment, sale, or other disposition of any of the Collateral pursuant to the terms hereof, Secured Party may
at any time execute and deliver on behalf of Debtors or any individual Debtor, as appropriate, pursuant to the authority granted in the
Powers of Attorney described in Section 3(f) hereof, one or more instruments of assignment of the Trademarks (or any application, registration, or recording relating thereto), in form suitable
for filing, recording, or registration in connection with the exercise of the remedies otherwise provided herein. Debtors agree to pay Secured Party on demand all costs incurred in any such transfer
of the Collateral, including, but not limited to, any taxes, fees, and reasonable attorneys' fees and legal expenses. Debtors agree that Secured Party has no obligation to preserve rights to the
Trademarks against any other parties. 

        (f)    Secured
Party may first apply the proceeds actually received from any such license, assignment, sale or other disposition of any of the Collateral to the costs and
expenses thereof, including, without limitation, reasonable attorneys' fees and all legal, travel and other expenses actually incurred by Secured Party. Thereafter, Secured Party may apply any
remaining proceeds to the Obligations in the order and manner provided in the Notes Debtors shall remain liable to 

5

 

Secured
Party for any of the Obligations remaining unpaid after the application of such proceeds, and Debtors shall pay Secured Party on demand any such unpaid amount, together with interest at the
rate then applicable to the Obligations set forth in the Notes. 

        (g)   Each
Debtor shall supply to Secured Party or to Secured Party's designee such Debtor's knowledge and expertise relating to the manufacture and sale of the products and
services bearing the Trademarks and such Debtor's customer lists and other records relating to the Trademarks and the distribution thereof. 

        (h)   Nothing
contained herein shall be construed as requiring Secured Party to take any such action at any time. All of Secured Party's rights and remedies, whether provided
under this Agreement, the other Loan Documents, applicable law, or otherwise, shall be cumulative and none is exclusive. Such rights and remedies may be enforced alternatively, successively, or
concurrently. 

        6.     JURY TRIAL WAIVER; OTHER WAIVERS AND CONSENTS; GOVERNING LAW

        (a)   The
validity, interpretation and enforcement of this Agreement and the other Loan Documents and any dispute arising out of the relationship between the parties hereto,
whether in contract, tort, equity or otherwise, shall be governed by the internal laws of the State of New York (without giving effect to principles of conflicts of law). 

        (b)   Debtors
and Secured Party irrevocably consent and submit to the non-exclusive jurisdiction of the Supreme Court of the State of New York for New York County
and the United States District Court for the Southern District of New York and waive any objection based on venue or  forum non conveniens with respect to any action instituted therein arising under this
Agreement or any of the other Loan Documents or in any way
connected or related or incidental to the dealings of Debtor and Secured Party in respect of this Agreement or the other Loan Documents or the transactions related hereto or thereto, in each case
whether now existing or thereafter arising, and whether in contract, tort, equity or otherwise, and agree that any dispute with respect to any such matters shall be heard only in the courts described
above (except that Secured Party shall have the right to bring any action or proceeding against any Debtor or its property in the courts of any other jurisdiction which Secured Party deems necessary
or appropriate in order to realize on the Collateral or to otherwise enforce its rights against a Debtor or its property). 

        (c)   Each
Debtor hereby waives personal service of any and all process upon it and consents that all such service of process may be made by certified mail (return receipt
requested) directed to its address set forth herein and service so made shall be deemed to be completed five (5) days after the same shall have been so deposited in the U.S. mails, or, at
Secured Party's option, by service upon such Debtor in any other manner provided under the rules of any such courts. Within thirty (30) days after such service, such Debtor shall appear in
answer to such process, failing which such Debtor shall be deemed in default and judgment may be entered by Secured Party against such Debtor for the amount of the claim and other relief requested. 

        (d)   EACH
DEBTOR AND SECURED PARTY EACH HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION (I) ARISING UNDER THIS AGREEMENT OR
ANY OF THE OTHER LOAN DOCUMENTS OR (II) IN ANY WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF ANY DEBTOR AND SECURED PARTY IN RESPECT OF THIS AGREEMENT OR ANY OF THE OTHER LOAN
DOCUMENTS OR THE TRANSACTIONS RELATED HERETO OR THERETO IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE. EACH DEBTOR AND SECURED PARTY EACH
HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM, DEMAND, ACTION OR CAUSE OF ACTION 

6

 

SHALL
BE DECIDED BY COURT TRIAL WITHOUT A JURY AND THAT SUCH DEBTOR OR SECURED PARTY MAY FILE AN ORIGINAL COUNTERPART OF A COPY OF THIS AGREEMENT WITH ANY COURT AS WRITTEN EVIDENCE OF THE CONSENT OF
SUCH DEBTOR AND SECURED PARTY TO THE WAIVER OF THEIR RIGHT TO TRIAL BY JURY. 

        (e)   Secured
Party shall not have any liability to Debtors (whether in tort, contract, equity or otherwise) for losses suffered by Debtors or any individual Debtor in
connection with, arising out of, or in any way related to the transactions or relationships contemplated by this Agreement, or any act, omission or event occurring in connection herewith, unless it is
determined by a final and non-appealable judgment or court order binding on Secured Party that the losses were the result of acts or omissions constituting gross negligence or willful
misconduct. In any such litigation, Secured Party shall be entitled to the benefit of the rebuttable presumption that it acted in good faith and with the exercise of ordinary care in the performance
by it of the terms of this Agreement and the other Loan Documents. 

        7.     MISCELLANEOUS

        (a)   All
notices, requests and demands to or upon the respective parties hereto to be effective shall be in writing and otherwise as provided in the Notes. 

        (b)   All
references to the plural herein shall also mean the singular and to the singular shall also mean the plural. All references to a Debtor, Noteholder and Secured Party
pursuant to the definitions set forth in the recitals hereto, or to any other person herein, shall include their respective successors and assigns. The words "hereof," "herein," "hereunder," "this
Agreement" and words of similar import when used in this Agreement shall refer to this Agreement as a whole and not any particular provision of this Agreement and as this Agreement now exists or may
hereafter be amended, modified, supplemented, extended, renewed, restated or replaced. For purposes of this Agreement, an Event of Default shall exist or continue or be continuing until such Event of
Default is waived or otherwise cured in accordance with Section 7(e) hereof. All references to the term "Person" or "person" herein shall mean any individual, sole proprietorship, partnership,
corporation (including, without limitation, any corporation which elects subchapter S status under the Internal Revenue Code of 1986, as amended), limited liability company, limited liability
partnership, business trust, unincorporated association, joint stock company, trust, joint venture or other entity or any government or any agency or instrumentality or political subdivision thereof. 

        (c)   This
Agreement, the other Loan Documents and any other document referred to herein or therein shall be binding upon Debtors and their successors and assigns and inure to
the benefit of and be enforceable by Noteholders, Secured Party and their successors and assigns. 

        (d)   If
any provision of this Agreement is held to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate this Agreement as a whole, but this
Agreement shall be construed as though it did not contain the particular provision held to be invalid or unenforceable and the rights and obligations of the parties shall be construed and enforced
only to such extent as shall be permitted by applicable law. 

        (e)   Neither
this Agreement nor any provision hereof shall be amended, modified, waived or discharged orally or by course of conduct, but only by a written agreement signed
by an authorized officer of Secured Party. Secured Party shall not, by any act, delay, omission or otherwise be deemed to have expressly or impliedly waived any of its rights, powers and/or remedies
unless such waiver shall be in writing and signed by an authorized officer of Secured Party. Any such waiver shall be enforceable only to the extent specifically set forth therein. A waiver by Secured
Party of any right, power and/or remedy on any one occasion shall not be construed as a bar to or waiver 

7

 

of
any such right, power and/or remedy which Secured Party would otherwise have on any future occasion, whether similar in kind or otherwise. 

        8.     AGENCY FOR PROTECTION

        Collateral
Trustee hereby appoints Wells Fargo Foothill ("WFF") and each Noteholder as its agent (and each Administrative Agent hereby accepts such appointment) for the purpose of
perfecting the Collateral Trustee's Liens in assets which, in accordance with Article 9 of the Code can be perfected only by possession or control. It is understood that WFF will hold any such
assets on which the Collateral Trustee's Liens exist until Discharge of Senior Lender Claims (as defined in the Intercreditor and Subordination Agreement dated as of the date hereof to which the
Collateral Trustee is a party). Should any Noteholder obtain possession or control of any such Collateral, such Noteholder shall notify Collateral Trustee thereof, and, promptly upon Collateral
Trustee's request therefor shall deliver possession or control of such Collateral to WFF or, upon Discharge of Senior Lender Claims, Collateral Trustee or in accordance with Collateral Trustee's
instructions. 

8

 

        IN
WITNESS WHEREOF, Debtor and Secured Party have executed this Agreement as of the day and year first above written. 

	 	 	AEGIS COMMUNICATIONS GROUP, INC., a Delaware Corporation
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President and Chief Executive Officer
	

 	
 	
ADVANCED TELEMARKETING CORPORATION, a Nevada corporation
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President and Chief Executive Officer
	

 	
 	
IQI, INC., a New York corporation
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President and Chief Executive Officer
	

 	
 	
LEXI INTERNATIONAL, INC., a California corporation
	

 	
 	

By:	
 	

/s/  HERMAN M. SCHWARZ      

	 	 	Title:	 	President and Chief Executive Officer
	

 	
 	
INTERSERV SERVICES CORPORATION, a Delaware corporation
	

 	
 	

By:	
 	

/s/  GENE SPEYER      

	 	 	Title:	 	President
	

 	
 	
WILMINGTON TRUST COMPANY,

as Collateral Trustee
	

 	
 	

By:	
 	

/s/  JAMES J. MCGINLEY      

	 	 	Title:	 	Authorized Signatory

9

 

	STATE OF GEORGIA	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF FULTON	 	)	 	 

        On
this        day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of AEGIS COMMUNICATIONS GROUP, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of
Directors of said corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

	

STATE OF GEORGIA	
 	

)	
 	

 
	 	 	)	 	ss.:
	COUNTY OF FULTON	 	)	 	 

        On
this        day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of ADVANCED TELEMARKETING CORPORATION, the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of
Directors of said corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

	

STATE OF GEORGIA	
 	

)	
 	

 
	 	 	)	 	ss.:
	COUNTY OF FULTON	 	)	 	 

        On
this        day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of IQI, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said
corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

10

 

	STATE OF GEORGIA	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF FULTON	 	)	 	 

        On
this        day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of LEXI INTERNATIONAL, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors
of said corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

	

STATE OF TEXAS	
 	

)	
 	

 
	 	 	)	 	ss.:
	COUNTY OF DALLAS	 	)	 	 

        On
this        day of January, 2004, before me personally came Eugene G. Speyer, to me known, who being duly sworn, did depose and say, that he is the President of INTERSERV
SERVICES CORPORATION, the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	 	 	/s/  MARY L. HARADER      
 Notary Public

11

 

	STATE OF NEW YORK	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF NEW YORK	 	)	 	 

        On
this 23rd day of January, 2004, before me personally came James J. McGinley, to me known, who being duly sworn, did depose and say, that he is the Authorized Signatory of WILMINGTON
TRUST COMPANY, the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	 	 	/s/  CHRISTINE DIONNE      
 Notary Public

12

 
 
 

SCHEDULE A
  TO
  TRADEMARK COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

LIST OF TRADEMARKS AND TRADEMARK APPLICATIONS

	A.
	AEGIS
COMMUNICATIONS GROUP, INC. 

	Trademark
 
	 	Registration

Number
	 	Registration

Date
	 	Expiration

Date

	  	 	 	 	 	 	 
	  	 	 	 	 	 	 
	  	 	 	 	 	 	 

         

  

	Trademark

Application
	 	Application/Serial

Number
	 	Application

Date

	  	 	 	 	 
	  	 	 	 	 
	  	 	 	 	 

	B.
	ADVANCED
TELEMARKETING CORPORATION 

	Trademark
 
	 	Registration

Number
	 	Registration

Date
	 	Expiration

Date

	ATC	 	1461348	 	October 13, 1987	 	 
	  	 	 	 	 	 	 
	  	 	 	 	 	 	 

         

  

	Trademark

Application
	 	Application/Serial

Number
	 	Application

Date

	  	 	 	 	 
	  	 	 	 	 
	  	 	 	 	 

13

 
	C.
	INTERSERV
SERVICES CORPORATION 

	Trademark
 
	 	Registration

Number
	 	Registration

Date
	 	Expiration

Date

	InterServ	 	1926943	 	October 17, 1995	 	 
	IS	 	1929003	 	October 24, 1995	 	 
	Comwatch	 	2178180	 	August 4, 1998	 	 

         

  

	Trademark

Application
	 	Application/Serial

Number
	 	Application

Date

	  	 	 	 	 
	  	 	 	 	 
	  	 	 	 	 

14

 
 
 

SCHEDULE B
  TO
  TRADEMARK COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

LIST OF LICENSES

	A.
	AEGIS COMMUNICATIONS GROUP, INC.: 

         

  

	B.
	[SUBSIDIARY DEBTOR]: 

         

  

	C.
	[SUBSIDIARY DEBTOR]: 

        

  

15

 
 
 

SCHEDULE C
  TO
  TRADEMARK COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

EXISTING LIENS

        NONE

16

 
 
 

EXHIBIT I
  TO
  TRADEMARK COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

SPECIAL POWER OF ATTORNEY

	STATE OF	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF	 	)	 	 

        KNOW
ALL MEN BY THESE PRESENTS, that [DEBTOR] ("Debtor"), having an office at                        , hereby appoints and constitutes,
severally, WILMINGTON TRUST
COMPANY, as Collateral Trustee ("Secured Party"), and each of its officers, its true and lawful attorney, with full power of substitution and with full power and authority to perform the following
acts on behalf of Debtor: 

        1.     Execution
and delivery of any and all agreements, documents, instrument of assignment, or other papers which Secured Party, in its discretion, deems necessary or
advisable for the purpose of assigning, selling, or otherwise disposing of all right, title, and interest of Debtor in and to any trademarks and all registrations, recordings, reissues, extensions,
and renewals thereof, or for the purpose of recording, registering and filing of, or accomplishing any other formality with respect to the foregoing. 

        2.     Execution
and delivery of any and all documents, statements, certificates or other papers which Secured Party, in its discretion, deems necessary or advisable to further
the purposes described in Subparagraph 1 hereof. 

        This
Power of Attorney is made pursuant to a Trademark Collateral Assignment and Security Agreement, dated of even date herewith, between Debtor and Secured Party (the "Security
Agreement") and is subject to the terms and provisions thereof. This Power of Attorney, being coupled with an interest, is irrevocable until all "Obligations", as such term is defined in the Security
Agreement, are paid in full and the Security Agreement is terminated in writing by Secured Party. 

Dated:
December            , 2003 

	 	 	[DEBTOR]
	

 	
 	

By:	
 	

  

	

 	
 	

Title:	
 	

  

17

 

	STATE OF	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF	 	)	 	 

        On
this        day of January 2004, before me personally came                        ,
to me known, who being duly sworn, did depose and say, that he is the                        of
[DEBTOR], the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	 	 	  
 Notary Public

18

QuickLinks

TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT

SCHEDULE A TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT

SCHEDULE B TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT

SCHEDULE C TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT

EXHIBIT I TO TRADEMARK COLLATERAL ASSIGNMENT AND SECURITY AGREEMENT

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00064-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00064-of-00352.parquet"}]]