Document:

<PAGE>   1
                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

B.1  PRICES/COSTS

The contractor shall provide items/support on a Firm-Fixed Price (FFP) and Time
and Materials (T&M) basis, as specified in B.2 Prices/Costs, in accordance with
this Task Order and the respective GSA Schedule Contract.

Effective support of this Task Order may require the use of computer resources
and materials by the contractor. Such resources shall not exceed the amount
shown in Time and Material CLIN 010. The Task Order may require the contractor
to travel outside of the metropolitan Washington D.C. area to provide
appropriate support. Such travel shall not exceed the amount shown in Time and
Material CLIN 011.

The contractor shall not exceed the price awarded for each Contract Line Item
Number (CLIN) without official modification of the Task Order by the Contracting
Officer. As a summary, the following table maps the task numbers to their
respective CLIN numbers.

                            Task/CLINs Mapping Table

<TABLE>
<CAPTION>
---------- -------------------------------
  Task                  CLIN
---------- -------------------------------
<S>        <C>
    1      001
---------- -------------------------------
    2      RESERVED
---------- -------------------------------
    3      002, 003,
---------- -------------------------------
    4      004, 005, 006
---------- -------------------------------
    5      007, 008, 009, 010, 011
---------- -------------------------------
</TABLE>

B.2  PRICES/COSTS

<TABLE>
<CAPTION>
----------- -------------------------------------- -------- ------- -------------- ------------
   CLIN                  DESCRIPTION                UNIT     QTY     UNIT AMOUNT     AMOUNT
----------- -------------------------------------- -------- ------- -------------- ------------
<S>         <C>                                    <C>      <C>     <C>            <C>
            FIRM FIXED PRICE

----------- -------------------------------------- -------- ------- -------------- ------------
            TASK 1:  GSA OLU Set Up and First
001         Year Host Services (Mandatory)         EA       1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------

----------- -------------------------------------- -------- ------- -------------- ------------
            TASK 2:  RESERVED
----------- -------------------------------------- -------- ------- -------------- ------------

----------- -------------------------------------- -------- ------- -------------- ------------
            TASK 3:  OLU HOST & MAINTENANCE
            SERVICES
----------- -------------------------------------- -------- ------- -------------- ------------
            OLU HOST AND MAINTENANCE (OPTION
002         YEAR 1)
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host/Maintenance (Option
002a        Year 1)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host/Maintenance (Option
002b        Year 1)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host/Maintenance (Option
002c        Year 1)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host/Maintenance (Option
002d        Year 1)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------

----------- -------------------------------------- -------- ------- -------------- ------------
            TASK 3:  OLU HOST & MAINTENANCE
            SERVICES
----------- -------------------------------------- -------- ------- -------------- ------------
            OLU HOST AND MAINTENANCE (OPTION
003         YEAR 2)
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host and Maintenance (Option
003a        Year 2)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host and Maintenance (Option
003b        Year 2)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host and Maintenance (Option
003c        Year 2)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
            GSA OLU Host and Maintenance (Option
003d        Year 2)                                Qtr      1            [*]         $[*]
----------- -------------------------------------- -------- ------- -------------- ------------
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-1

-------------------
* Portions of this exhibit marked by [*] have been omitted pursuant to
a request for confidential treatment.

<PAGE>   2

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

<TABLE>
<CAPTION>
---------- ----------------------------------------- ------------ ------- ------------ -------------
  CLIN                   DESCRIPTION                    UNIT       QTY    UNIT AMOUNT     AMOUNT
---------- ----------------------------------------- ------------ ------- ------------ -------------
<S>     <C>                                          <C>          <C>     <C>           <C>
           FIRM FIXED PRICE (CONTINUED)

---------- ----------------------------------------- ------------ ------- ------------ -------------
           TASK 4: ONLINE TRAINING SUPPORT
---------- ----------------------------------------- ------------ ------- ------------ -------------
           GSA OLU ONLINE TRAINING/COURSEWARE        COURSE
004        (MANDATORY)  SEE NOTES F AND G            REGISTRATION 20,000                $[*]
---------- ----------------------------------------- ------------ ------- ------------ -------------

---------- ----------------------------------------- ------------ ------- ------------ -------------
           GSA ONLINE TRAINING/COURSEWARE  (OPTION   COURSE
005        YEAR 1) SEE NOTES F AND G                 REGISTRATION 30,000                $[*]
---------- ----------------------------------------- ------------ ------- ------------ -------------

---------- ----------------------------------------- ------------ ------- ------------ -------------
           GSA ONLINE TRAINING/COURSEWARE  (OPTION   COURSE
006        YEAR 2) SEE NOTES F AND G                 REGISTRATION 40,000                $[*]
---------- ----------------------------------------- ------------ ------- ------------ -------------

---------- ----------------------------------------- ------------ ------- ------------ -------------
012         RESERVED
---------- ----------------------------------------- ------------ ------- ------------ -------------
</TABLE>

TIME AND MATERIAL  TASK 5:  PROGRAM SUPPORT:

CLIN 007  PROGRAM SUPPORT (MANDATORY)

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------
DATES FROM 4/18/01 - 6/28/01 & 6/29/01 -
4/17/02
-------------------------------------------------------------------------------------------------
                                                           Dates
-------------------------------------------------------------------------------------------------
Labor Category                   Fixed Hourly    From MM/YY   To MM/YY    Hours for   Extended
                                     Rate                                Estimating     Amount
                                                                        Purpose Only
-------------------------------------------------------------------------------------------------
<S>                                 <C>            <C>         <C>      <C>           <C>
Project Manager                     $[*]           4/1/01      6/28/01        75       $[*]
-------------------------------------------------------------------------------------------------
Project Manager                     $[*]          6/29/01      3/31/02       225       $[*]
-------------------------------------------------------------------------------------------------
Senior Analyst                      $[*]           4/1/01      6/28/01       150       $[*]
-------------------------------------------------------------------------------------------------
Senior Analyst                      $[*]           6/29/01     3/31/02       450       $[*]
-------------------------------------------------------------------------------------------------
Senior Designer                     $[*]           4/1/01      6/28/01       100       $[*]
-------------------------------------------------------------------------------------------------
Senior Designer                     $[*]           6/29/01     3/31/02       300       $[*]
-------------------------------------------------------------------------------------------------
Journeyman Analyst                  $[*]           4/1/01      6/28/01       100       $[*]
-------------------------------------------------------------------------------------------------
Journeyman Analyst                  $[*]           6/29/01     3/31/02       300       $[*]
-------------------------------------------------------------------------------------------------
Junior Analyst                      $[*]           4/1/01      6/28/01       150       $[*]
-------------------------------------------------------------------------------------------------
Junior Analyst                      $[*]           6/29/01     3/31/02       450       $[*]
-------------------------------------------------------------------------------------------------
Programmer                          $[*]           4/1/01      6/28/01       175       $[*]
-------------------------------------------------------------------------------------------------
Programmer                          $[*]           6/29/01     3/31/02       525       $[*]
-------------------------------------------------------------------------------------------------
Instructor                          $[*]           4/1/01      6/28/01       300       $[*]
-------------------------------------------------------------------------------------------------
Instructor                          $[*]           6/29/01     3/31/02       900       $[*]
-------------------------------------------------------------------------------------------------
Graphics Artist                     $[*]           4/1/01      6/28/01       300       $[*]
-------------------------------------------------------------------------------------------------
Graphics Artist                     $[*]           6/29/01     3/31/02       900       $[*]
-------------------------------------------------------------------------------------------------
Technical Editor                    $[*]           4/1/01      6/28/01       100       $[*]
-------------------------------------------------------------------------------------------------
Technical Editor                    $[*]           6/29/01     3/31/02       300       $[*]
-------------------------------------------------------------------------------------------------
                         TOTALS                                             5800       $[*]
-------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<S>                                <C>                   <C>                       <C>
TOTAL MANDATORY FSS PRICE:          $[*]                  DISCOUNT % (IF ANY):       [*]
                                    --------                                         ---
    NET MANDATORY PRICE:            $281,745
                                    --------
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-2

-----------
* Portions of this exhibit marked by [*] have been omitted pursuant to
  a request for confidential treatment.

<PAGE>   3

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

CLIN 014 RESERVED

CLIN 008  PROGRAM SUPPORT (OPTION YEAR 1)

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------
DATES FROM 4/18/02 - 6/28/02 & 6/29/02 -
4/17/03
-----------------------------------------------------------------------------------------------------
                                                         Dates
-----------------------------------------------------------------------------------------------------
Labor Category                   Fixed Hourly    From MM/YY   To MM/YY    Hours for       Extended
                                     Rate                                Estimating        Amount
                                                                        Purpose Only
-----------------------------------------------------------------------------------------------------
<S>                                 <C>            <C>         <C>           <C>         <C>
Project Manager                     $[*]           4/1/02      6/28/02       150         $[*]
-----------------------------------------------------------------------------------------------------
Project Manager                     $[*]           6/29/02     3/31/03       450         $[*]
-----------------------------------------------------------------------------------------------------
Senior Analyst                      $[*]           4/1/02      6/28/02       350         $[*]
-----------------------------------------------------------------------------------------------------
Senior Analyst                      $[*]           6/29/02     3/31/03      1050         $[*]
-----------------------------------------------------------------------------------------------------
Senior Designer                     $[*]           4/1/02      6/28/02       250         $[*]
-----------------------------------------------------------------------------------------------------
Senior Designer                     $[*]           6/29/02     3/31/03       750         $[*]
-----------------------------------------------------------------------------------------------------
Journeyman Analyst                  $[*]           4/1/02      6/28/02       350         $[*]
-----------------------------------------------------------------------------------------------------
Journeyman Analyst                  $[*]           6/29/02     3/31/03      1050         $[*]
-----------------------------------------------------------------------------------------------------
Junior Analyst                      $[*]           4/1/02      6/28/02       500         $[*]
-----------------------------------------------------------------------------------------------------
Junior Analyst                      $[*]           6/29/02     3/31/03      1500         $[*]
-----------------------------------------------------------------------------------------------------
Programmer                          $[*]           4/1/02      6/28/02       500         $[*]
-----------------------------------------------------------------------------------------------------
Programmer                          $[*]           6/29/02     3/31/03      1500         $[*]
-----------------------------------------------------------------------------------------------------
Instructor                          $[*]           4/1/02      6/28/02      1250         $[*]
-----------------------------------------------------------------------------------------------------
Instructor                          $[*]           6/29/02     3/31/03      3750         $[*]
-----------------------------------------------------------------------------------------------------
Graphics Artist                     $[*]           4/1/02      6/28/02      1250         $[*]
-----------------------------------------------------------------------------------------------------
Graphics Artist                     $[*]           6/29/02     3/31/03      3750         $[*]
-----------------------------------------------------------------------------------------------------
Technical Editor                    $[*]           4/1/02      6/28/02       250         $[*]
-----------------------------------------------------------------------------------------------------
Technical Editor                    $[*]           6/29/02     3/31/03       750         $[*]
-----------------------------------------------------------------------------------------------------
                         TOTALS                                            19400         $[*]
-----------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<S>                        <C>                                    <C>                     <C>
TOTAL OPTIONAL FSS PRICE:    $[*]                                 DISCOUNT  % (IF ANY):   [*]
                             ----------                                                   ---

    NET OPTIONAL PRICE:         $898,960
                                --------
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-3

-------------
* Portions of this exhibit marked by [*] have been omitted pursuant
to a request for confidential treatment.

<PAGE>   4

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

CLIN 009  PROGRAM SUPPORT (OPTION YEAR 2)

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------
DATES FROM 4/18/03 - 6/28/03 & 6/29/03 -
4/17/04
---------------------------------------------------------------------------------------------------
                                                         Dates
---------------------------------------------------------------------------------------------------
Labor Category                   Fixed Hourly    From MM/YY   To MM/YY   Hours for     Extended
                                     Rate                                Estimating     Amount
                                                                        Purpose Only
---------------------------------------------------------------------------------------------------
<S>                                 <C>            <C>        <C>       <C>            <C>
Project Manager                     $[*]           4/1/03      6/28/03      150         $[*]
---------------------------------------------------------------------------------------------------
Project Manager                     $[*]           6/29/03     3/31/04      450         $[*]
---------------------------------------------------------------------------------------------------
Senior Analyst                      $[*]           4/1/03      6/28/03      350         $[*]
---------------------------------------------------------------------------------------------------
Senior Analyst                      $[*]           6/29/03     3/31/04     1050         $[*]
---------------------------------------------------------------------------------------------------
Senior Designer                     $[*]           4/1/03      6/28/03      250         $[*]
---------------------------------------------------------------------------------------------------
Senior Designer                     $[*]           6/29/03     3/31/04      750         $[*]
---------------------------------------------------------------------------------------------------
Journeyman Analyst                  $[*]           4/1/03      6/28/03      350         $[*]
---------------------------------------------------------------------------------------------------
Journeyman Analyst                  $[*]           6/29/03     3/31/04     1050         $[*]
---------------------------------------------------------------------------------------------------
Junior Analyst                      $[*]           4/1/03      6/28/03      500         $[*]
---------------------------------------------------------------------------------------------------
Junior Analyst                      $[*]           6/29/03     3/31/04     1500         $[*]
---------------------------------------------------------------------------------------------------
Programmer                          $[*]           4/1/03      6/28/03      500         $[*]
---------------------------------------------------------------------------------------------------
Programmer                          $[*]           6/29/03     3/31/04     1500         $[*]
---------------------------------------------------------------------------------------------------
Instructor                          $[*]           4/1/03      6/28/03     1250         $[*]
---------------------------------------------------------------------------------------------------
Instructor                          $[*]           6/29/03     3/31/04     3750         $[*]
---------------------------------------------------------------------------------------------------
Graphics Artist                     $[*]           4/1/03      6/28/03     1250         $[*]
---------------------------------------------------------------------------------------------------
Graphics Artist                     $[*]           6/29/03     3/31/04     3750         $[*]
---------------------------------------------------------------------------------------------------
Technical Editor                    $[*]           4/1/03      6/28/03      250         $[*]
---------------------------------------------------------------------------------------------------
Technical Editor                    $[*]           6/29/03     3/31/04      750         $[*]
---------------------------------------------------------------------------------------------------
                         TOTALS                                           19400         $[*]
---------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<S>                         <C>                       <C>                   <C>
TOTAL OPTIONAL FSS PRICE:   $[*]                      DISCOUNT % (IF ANY):   [*]
                            ----------                                       ---

    NET OPTIONAL PRICE:        $941,800
                               --------
</TABLE>

    CLIN 017 RESERVED
    CLIN 018 RESERVED

NOTE A: The Page(s) of the contractor's GSA FSS Schedule 70 Contract - General
Purpose Commercial Information Technology Equipment, Software, and Services -
where the rates shown may be found is: GSA Advantage Schedules E Library and
attached at the end of this Section B. Said Section B with attachment is a part
of the price proposal for evaluation

NOTE B: The Page(s) of the contractor's GSA FSS Schedule 70 Contract - General
Purpose Commercial Information Technology Equipment, Software, and Services
where the description of the Labor Categories being proposed may be found is:
GSA Advantage Schedules E Library and attached at the end of this Section B.
Said Section B with attachment is a part of the price proposal for evaluation.

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-4

-----------
* Portions of this exhibit marked by [*] have been omitted pursuant to
a request for confidential treatment.
<PAGE>   5

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

<TABLE>
<CAPTION>
------------- -------------------------------- -------- -------- --------------- ----------------
    CLIN                DESCRIPTION             UNIT      QTY     UNIT AMOUNT        AMOUNT
------------- -------------------------------- -------- -------- --------------- ----------------
<S>           <C>                              <C>      <C>      <C>             <C>
              TIME AND MATERIAL
------------- -------------------------------- -------- -------- --------------- ----------------
              Materials (Not to Exceed)
010           (Optional)                                                                 $20,000
------------- -------------------------------- -------- -------- --------------- ----------------
              Long Distance Travel (Not to
011           Exceed) (Optional)                                                         $20,000
------------- -------------------------------- -------- -------- --------------- ----------------
</TABLE>

NOTE C: TIME AND MATERIAL for this Task Order means materials will be reimbursed
on an actual cost basis without application of profit or fee. Materials
necessary for the performance of this Task Order shall not exceed the total
estimated amount set forth in the Schedule. The Contractor shall notify the
Contracting Officer in writing (electronic preferred) whenever and as soon as
the Contractor has reason to believe that the amount payable and reimbursable
for the full performance of the Materials Support Item, together with the
amounts previously paid or reimbursed, will exceed the total estimated amount
thereof. This notification shall give the Contractor's revised estimate of the
total amount for the full performance of the Material Support and any other
information as may be requested. The Contracting Officer may, upon receipt of
such notice or whenever he considers it necessary, decrease or increase the
total estimated amount for the performance of said Material Support Item.

NOTE D: OVERTIME: No overtime is authorized under this Task Order. Neither
Firm-fixed CLINS nor Time and Material CLINS shall include overtime. During the
performance of this Task Order should overtime be required, it will be handled
on a case by case basis through the Contracting Officer or his designee.

NOTE E: LONG DISTANCE TRAVEL: The contractor will be reimbursed for reasonable
actual travel costs not to exceed the Joint Travel Regulations to the extent
that such transportation is necessary for the performance of this Task Order.
Invoices submitted for travel shall be supported by a statement certifying the
cost incurred by the contractor is reimbursable under this task order.

NOTE F: ESTIMATED COURSE REGISTRATION: The contractor shall base its course
registration unit prices based on the Government's estimated potential online
enrollments by year (See also Attachment C and Section C.3.2.4). The quantities
are the Government's best estimates of the anticipated task order usage but are
not guaranteed to be ordered during the base year or any other period of the
task order as extended. These quantities are an estimate for pricing purposes
only. The Government reserves the right to order up to the estimated quantity
indicated. See Section G.7 Task Order Ordering.

NOTE G: COURSE OFFERINGS: Attachment C under Section J of the Task Order
contains a representative sample of courses to be offered for bid purposes. If
the contractor does not have courses under a required area, the contractor shall
add those courses within a reasonable time not to exceed 45 days after award.
After award, the Government may negotiate with the contractor to add new courses
to meet the Government's mission.

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-5

<PAGE>   6

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

B.3  TOTALS

The following Table summarizes the CLINs into two areas: A (Task Order Type) and
B (Task Order Mandatory and Optional).

A.  TASK ORDER TYPE (FFP AND T&M CLINS)

<TABLE>
<CAPTION>
          CLIN(s)                             DESCRIPTION                         AMOUNT
<S>                           <C>                                                <C>
001, 004                      SUBTOTAL FFP (Mandatory)                               $394,182.00

002, 003, 005, 006,           SUBTOTAL FFP (Optional)                              $1,433,352.50

007                           SUBTOTAL T&M (Mandatory)                                  $281,745

008, 009                      SUBTOTAL T&M (Optional)                                 $1,840,760

010, 011                      SUBTOTAL T&M (OPTIONAL)                                 $40,000.00

ALL CLINS 001-011             GRAND TOTAL                                          $3,990,039.50
</TABLE>

B.  TASK ORDER MANDATORY AND OPTIONAL CLINS

<TABLE>
<CAPTION>
          CLIN(s)                             DESCRIPTION                         AMOUNT

<S>                           <C>                                                 <C>
001, 004                      SUBTOTAL FFP (Mandatory)                               $394,182.00

007                           SUBTOTAL T&M (Mandatory)                                  $281,745

002, 003, 005, 006,           SUBTOTAL FFP (Optional)                              $1,433,352.50

008, 009                      SUBTOTAL T&M (Optional)                                 $1,840,760

010, 011                      SUBTOTAL T&M (OPTIONAL)                                 $40,000.00

ALL CLINS 001-011             GRAND TOTAL                                          $3,990,039.50
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-6

<PAGE>   7

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

B.4  INVOICING

The contractor shall invoice only for work completed and services provided while
performing this Task Order (i.e., hours performed, courses taken, travel, or
materials provided).

Each invoice shall report the costs billed by CLIN for the current month and
cumulatively for the life of the Task Order. Each invoice shall identify the
number of courses taken and the current cost and cumulative costs for the
courses. Each invoice for Time and Material Program Support services shall
identify all labor categories and hours, and the current month and cumulative
charges. Invoices containing charges for Time and Material Travel and/or
Material CLINs shall identify all charges and document Government approval for
the expenses.

The invoice shall contain the Project Number (20215GSD-02) the GSA Schedule 70
Contract Number, Task Order Number, and the Accounting Transaction (ACT) Number,
and shall reference the Monthly Status Report (See Section C.3.2.4.6) which
supports it. Invoice and Monthly Status Report periods shall be the same, with
the Monthly Status report sent to Fed Learn's client Point of Contact at least 2
days prior to submission of the invoice. Approval of the Monthly Status Report
by the Fed Learn Contracting Officer's Representative (COR) is required for
invoice approval.

The contractor shall submit a copy of all invoices to the GSA Contracting
Officer's Representative (COR) at the address provided below. Note: The GSA
Finance Office does not pay an invoice unless the COR approves the invoice and
submits a Receiving Report to the Finance Office. Therefore, it is important for
the contractor to provide a copy of invoices to the COR, otherwise the invoice
may be rejected because they were not properly submitted in accordance with this
Task Order.

Send Original Invoice To:

     General Services Administration
     Finance Division (299X)
     P. O. Box 17181
     Fort Worth, TX  76102-0181

     (Mark Invoice: ORIGINAL)

Send a Copy To:

     Fed Learn (GSA/TFD)
     Suite 1100
     5203 Leesburg Pike
     Falls Church, VA  22041

     ATTN: BARBARA ROSHOLDT, COR

     (Mark Invoice: COPY)

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-7

<PAGE>   8

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION B - SUPPLIES OR SERVICES AND PRICES/COST

B.5  INCREMENTAL FUNDING

Incremental funding for this Task Order will be allotted and available for
payment by the Government, as shown below for those CLINS which are time and
material.

Pursuant to the clause in the Schedule 70 Contract and incorporated in this Task
Order entitled "Limitation of Funds," funds have been allotted for the payment
of time and material costs estimated to be incurred for the Task Order period
ending approximately _April 16, 2004. The estimated period of performance
covered by the allotments is _12_ calendar months.

B.6  CUMULATIVE INCREMENTAL FUNDING

 <TABLE>
 <CAPTION>
 -------------- --------------------- ------------- -------------- --------------------
                 TASK ORDER AWARDED    FUNDED AT                    AMOUNT REMAINING
     CLIN              AMOUNT            AWARD                        TO BE FUNDED
 -------------- --------------------- ------------- -------------- --------------------
<S>                      <C>           <C>          <C>              <C>
      004                $394,182.00   $394,182.00                                 -0-

 -------------- --------------------- ------------- -------------- --------------------

      007                $281,745.00             $                                   $
 -------------- --------------------- ------------- -------------- --------------------

      010                 $20,000.00             $                                   $
 -------------- --------------------- ------------- -------------- --------------------

      011                 $20,000.00             $                                   $
 -------------- --------------------- ------------- -------------- --------------------

 TOTALS                   715,927.00   $394,182.00                                   $
 ------
 -------------- --------------------- ------------- -------------- --------------------
 </TABLE>

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE B-8

<PAGE>   9

                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

              SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

================================================================================

C.1 BACKGROUND
Executive Order 13111 launched an initiative to promote using technology to make
learning more affordable, more accessible, and more tailored to American workers
needs. This order asked federal agency heads to lead this initiative by example
and collaborate with business and academia to develop new models for training
federal workers.

In 1999, General Services Administration (GSA) initiated the GSA On-Line
University (OLU), a real time, on-line, web based training application, with
learning management system features to meet the needs of the GSA in promoting
the President's initiative. GSA's Training and Organization Development group
(CPT) within the Chief People Office has asked Fed Learn to provide a follow-on
to the previous OLU Task Order.

The purpose of this Request for Quote (RFQ) is to provide online education
instruction and the supporting technology and services needed to enable students
to achieve their educational goals for GSA. This Task Order shall be awarded to
a single prime contractor who shall be responsible for ensuring that all
requirements of this Task Order Statement of Work are satisfied.

C.2  SCOPE

The scope of this requirement shall be for the contractor to provide a
comprehensive package of courses meeting the Government's needs. These courses
shall be offered via the Internet, the particular agency's intranet, and/or
CD-ROM (or a combination), as required by the Government. The courses shall be
accessible by and through each employees' PC (personal computer), whether in the
office, off-site or home (for those that telecommute), or from any remote
location worldwide authorized for said purpose.

The Government expects the contractor to be an active partner in developing
on-line learning for the Government, including developing learning strategies
that maximize the effectiveness of the Government's learning program.

The GSA OLU vision of the future is to have an OLU capable of offering
educational services from colleges, associations, and organizations; and capable
of offering GSA employees degrees, certifications, student advisors, course
mentors, and tutoring.

The contractor shall provide information technology (IT) services and training
materials that include support of technology-based training. Contractor -
provided course development services shall enable the GSA OLU to address new
Government training requirements.

Courses offered shall be in compliance with Inter/Intranets, and processes &/or
methods currently being utilized within General Services Administration (GSA)
utilizing specific courses.

Types of services required include, but are not limited to:

-    On-Line University, including courses, courseware utilizing various
     mechanisms, testing services appropriate to courses, courses and courseware
     evaluation software

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                   PAGE C-2

<PAGE>   10
                     ATTACHMENT #1 TO TASK ORDER T0901BH5001

              SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

================================================================================

-    Academic Partnership, i.e. ability to offer courses developed by other
     courseware providers as well as the contractor, and be expandable to add
     degree programs

-    Development of custom courseware

-    Learning Management System (LMS) - record-keeping, certification
     processing, registration, administrative details, catalog, tuition control,
     client personnel information system interface/data exchange, reporting
     functions

-    Technical support

-    OLU host services

-    Program management/support, including provision of strategic program
     management support, as well as supporting the growth and development of
     GSA's Government e-Learning initiatives

This Task Order is intended for use by Fed Learn's client, GSA.

C.3  STATEMENT OF WORK

C.3.1  OVERVIEW

The contractor shall furnish the necessary personnel, material, equipment,
services and facilities (as required and except as otherwise specified), to
perform the Task Order Statement of Work/Specifications included in this
section. These services shall be delivered through an Internet-based GSA OLU
"Web site," the integrated user interface and access point for all services
described in this Task Order. The term "user" includes students, GSA and other
federal educational specialists, administrators, course instructors and tutors,
and certificate and program mentors. GSA OLU support shall include support for
continuing education unit (CEU) credits and technical certification programs.
GSA's vision of the future is to have an OLU capable of offering educational
services from colleges, associations, and organizations; and capable of offering
GSA employees college degrees and certificates, student advisors, and tutoring.
The RFQ outlines requirements in six major areas:

(1) GSA Online University Site - An integrated single point-of-access to all GSA
    OLU education, services, and support for all GSA users, and as a product
    that can be used by other Government agencies as a demonstration site. The
    contractor shall develop the site to ensure high availability, reliability,
    ease of use, and adequate security appropriate for the level of access and
    type of user. The site shall be required to have:

    -    Management and maintenance of the server and site for the OLU

    -    Scalability to allow for growth without incurring "rebuilding" costs

    -    Ability to access a variety of sources without degrading the point of
         access performance

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     -    Transparency to the user

     -    Support of software applications and their associated hardware and
          software.

     -    GSA OLU shall be made available for Government guests to explore at
          will, including "free sample" course(s), approved in writing by the
          GSA Contracting Officer's Representative (COR). Appropriate access
          controls shall be in place to limit courseware available to
          specifically authorized users (individually or as a group).

(2) Left blank

(3) Hosting & Maintenance Services.  Ongoing provision of GSA's courseware
    delivery and reporting services

(4) Training/Courseware Support.  The contractor shall ensure that each student:

     -    Has proper approval for course enrollment prior to beginning the
          course
     -    Is provided with online course instruction
     -    Understands how to access required course materials
     -    Is provided technology support that enables successful participation
          in on-line education.

    In providing the required services, the contractor shall provide all related
    training material, and in certain courses, course-required supplies and/or
    equipment.

    Training Partnerships - The contractor shall enable the OLU with ability to
    offer courses developed by other courseware providers as well as the
    contractor, and potentially add degree programs from accredited educational
    institutions. This includes but is not limited to:

     -    Links to other providers' courses
     -    Addition of other providers' courseware
     -    Inclusion in the OLU, in a seamless manner, of all available courses,
          whether by the contractor or by other providers
     -    Marketing GSA OLU to/with/for Training Partners

    Technical Support - The contractor shall provide all students with technical
    support upon initial request for matriculation/course enrollment and
    technical support services. The Technical Support at a minimum shall
    include, but is not limited to the following products and services:

     -    Technical help desk support services provided Monday through Friday,
          8:00 a.m. to 8:00 p.m. except Federal holidays (available by way of
          email and telephone)
     -    Access related services (password management, access approval
          information, etc.)
     -    Section 508 compliance support

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(5)     Program Management Support - The contractor shall provide all program
        management services necessary to successfully satisfy the requirements
        of this RFQ. This includes, but is not limited to, providing:

        -   Specialized Technical Services required by GSA. These include but
            are not limited to consultant, technical, and analytical services::

            -   Planning and analysis
            -   Design and development
            -   Test and integration
            -   Deployment
            -   Operation and maintenance (O&M)
            -   Evaluation

        -   Points of Contact and On-site Management Information
        -   Implementation Planning
        -   Program Marketing
        -   Program Quality Control

            -   In-progress Reviews
            -   Monthly Status Reporting of Program Statistics
            -   Reporting Capabilities
            -   e-Learning Management Surveys

    Additionally, the contractor shall support the development of GSA's
    Government e-Learning program, supporting program and learning strategies
    that maximize the effectiveness of the courses offered and the overall
    e-Learning program. The contractor shall assist GSA OLU in preparing and
    conducting e-Learning management surveys of OLU internal customers such as
    the Public Building Service (PBS), Federal Technology Service (FTS), Federal
    Supply Service (FSS) as well as other internal and external organizations.
    These surveys will assess the need for expansion of GSA OLU curricula and
    identify areas of needed improvement.

    For Program Management Support, (CLINs 013, 014, 015, 016, 017, and 018),
    technical instructions shall be approved in writing by the GSA Contracting
    Officer's Representative (COR) prior to the provision of any service or
    support by the contractor. Technical instructions shall be in the form of an
    abbreviated specification/statement of work, containing pertinent technical
    information relevant to the OLU-related service or training to be provided
    (description of class, design requirements, system involved, types of
    equipment needed, length of class, instructors, attendees, etc.) and an
    hours and any materials cost estimate of the specific course development or
    service. The Government and the contractor shall agree in writing on the
    technical and cost prior to provision of such services.

C.3.2  SPECIFIC REQUIREMENTS

This section outlines requirements for the GSA OLU site, educational services,
academic partnering, technology support, and program management. In executing
these requirements, the contractor shall satisfy the performance objectives and
payment considerations included in their

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Government approved Quality Assurance Surveillance Plan (QASP) (See Section
C.3.2.4.7) and incorporated as part of the Task Order (see Attachment A).

C.3.2.1  Task 1.  GSA OLU Requirements (CLIN 001)

The contractor shall provide to the Government the OLU site "look and feel",
including standard customizable elements: (e.g., logo, name, point of contact
information). The Government shall approve the "look and feel" of the GSA OLU,
which the contractor shall then implement. The OLU site shall provide one-stop
shopping for students where they will access learning content, educational
advisory services, online registration services, and online technical and
administrative support. The site shall be accessible twenty four hours per day,
seven days per week ("24 X 7") with an Internet browser, an Internet connection,
and a password provided by the contractor upon the contractor's verification of
the prospective student's proper approval for access. If a potential student is
having difficulty accessing the site, the contractor shall report the
incident/request for help to the Government within 24 hours, confirming in
writing if providing notice via telephone, and shall provide an accounting of
such problems and their resolution with the monthly status report (see Reporting
Requirements, Section C.3.2.4.7). The 24X7 requirement refers to the
availability of the site to users, not to technical support or live instructor
availability. GSA requires problems with site availability to be resolved within
24 workday hours, excluding Federal holidays.

C.3.2.1.1  Operational Environment

The requirement for GSA OLU is to provide educational courseware to users
anytime, anywhere. The intent is to provide the environment and tools conducive
for learning, regardless of geographic location or assignment situation. Towards
this end, the contractor shall provide an interface that operates using readily
available commercial products and solutions.

The site shall provide Government representatives, course instructors and
tutors, and certificate and program mentors with access to instructional,
administrative, and decision support tools that facilitate online enrollment,
teaching, tutoring, and remediation to help students successfully complete the
program1. Each type of user shall have access to a customized browser-based
"desktop" that offers the features and functions appropriate for their role and
level of access to the system.

The contractor shall ensure the Internet site is available to GSA students and
other Government users as specified in this solicitation. The contractor shall
satisfy the performance objectives and adhere to the payment considerations
specified in the Government/contractor agreed-upon Quality Assurance
Surveillance Plan (QASP) (See Section C.3.2.4.7) pertaining to availability of
the site.

The Government requires a minimum accessibility requirement for the usage of the
GSA OLU. Users shall be able to access with at least Netscape; or Explorer
version 5. If plug ins are needed for a particular course, then the contractor
shall provide access to these plug ins. However,

--------
1 On-line mentoring, advising, and tutoring are currently not required services
and will be evaluated as part of Technical Capability. GSA requires the
contractor to provide mentoring for courses not Government owned in 2002.

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certain courses may require a greater level of technology. Such requirements
shall be included in the initial access of the OLU or in a specific course
description, as needed. Requirements shall be specified, such as:

-   Version of Netscape or Internet Explorer needed
-   Any plug-ins or special technology required for completion of the course
-   Level of processor required (e.g., Pentium)

C.3.2.1.2  Course Delivery Software Upgrades

The contractor shall coordinate upgrades and new releases with the Government to
minimize impact to the users. If plug-in software is upgraded, the contractor
shall furnish a notice shall be furnished to students/users if the upgrade is
required for continued use of the system/ courseware. Upgrade notifications must
be provided five days prior to upgrade implementation.

C.3.2.1.3  Internet Access

The GSA OLU shall be accessible through the Internet. Students shall be able to
access online education courses from any location, whether on or off the
Government site. The Internet access provided by the contractor shall be
accessible through commercial phone lines. The contractor is only responsible
for supporting users using commercial phone lines. The Government will ensure
that each student has a point of access either on-site or off-site (e.g.,
personal residence). If access is to be provided from Government installations
overseas (OCONUS), the Government will provide access points to the Internet for
each student. Although the students enter the program at a particular location,
the contractor shall support the students anywhere they are reassigned.

C.3.2.1.4  Technical Support Services

The contractor shall provide the technical support services needed to promote
successful course/certificate/degree completion by each student and resolve
technical difficulties. The contractor shall provide user support from 8:00 a.m.
to 8:00 p.m., Monday through Friday, except Federal holidays. This includes GSA
OLU technical support to assist users in computer, software, Internet access,
and site difficulties during the base year and all following option years.
Access to this support shall be provided online through the OLU site and by
telephone, with a maximum 24-hour response time . ). The 24X7 requirement refers
to the availability of the site to users, not to technical support or live
instructor availability. GSA expects problems with site availability to be
resolved within 24 workday hours, excluding Federal holidays. User support
logs/reports shall be provided with the Monthly Status Report.

C.3.2.1.5  The GSA OLU Learning Management System (LMS)

The OLU shall include a Learning Management System (LMS) that provides a
seamless and integrated user interface for all application subsystems that
handle administrative services, course and curriculum management, course catalog
management, resource and records management, event tracking, billing and
payment systems, and other services associated with the delivery of online
education. The LMS capability shall be for use by students, GSA administrators,
course instructors and tutors, and program mentors. The system will be used by
students to enroll in classes, track course information, review course
information, request for student services, receive assistance, submit course
and program evaluations. The system will be

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used by Fed Learn designated Government administrators to approve enrollments,
initiate and monitor withdrawals, monitor student progress, view consolidated
reports on program participants, track financial assets, view student
evaluations, view courses, and receive contractual deliverables as outlined in
this RFQ.

The LMS shall track student progress and achievement on quizzes, tests, and
other assessments for each course delivered. If applicable, the contractor shall
ensure participating institutions implement and conduct online testing for any
required course tests under the degree or certificate programs. The contractor
shall obtain prior written approval by the Government to provide testing through
other means than online, as well as hands-on experience. The contractor shall
enable proctoring of on-line course testing, as required by a specific course.

Desired features and functions of the GSA OLU and LMS include:

(1) Virtual class "rooms" shall be accessible through the LMS for each learner
    and instructor, with "observation" and communication access (contact with
    students) by mentors and GSA administrators. It is important that there be a
    unified "look and feel" to the student's desktop so that navigation, online
    resources, and online help are accessed in the same way through the site for
    all courses offered. The functions and features of the virtual classroom
    shall include:

    -   Personalized virtual "desktop" accessed via the web browser for each
        type of user with intuitive, easy to use options that are appropriate
        for that user and level of access

    -   Ability for all students, instructors, course tutors, program mentors,
        and GSA administrators to communicate in guided threaded discussion
        forums

    -   Synchronous "chat" capability for students, instructors, and course
        tutors if the instructional objectives of the course require synchronous
        communication or collaboration activities

    -   Online "news" and announcements that can be posted for each course
        virtual classroom, or posted for GSA OLU-wide viewing

(2) Online course catalogs - Access to an integrated online course catalog for
    GSA OLU courses through the site. The contractor shall provide an integrated
    catalog that shall provides course descriptions, requirements, and offerings
    for technical certification courses, adult education courses, and
    stand-alone courses, as well as each certificate and degree-bearing2 program
    which are part of the OLU. In addition to the integrated GSA OLU online
    catalog available on the site, links to other Government online catalogs
    shall be made available for student planning purposes.

--------
2 GSA OLU support currently includes support for continuing education unit (CEU)
credits and technical certification programs. In the future, GSA OLU intends to
support college credit.

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(3) Online learning resource repository shall be available as part of the LMS.
    Features and functions include:

    -   Integrated view - of course offerings supported by the GSA OLU
        initiative, searchable by course, business area/specialty, or
        certification or degree program(2).

    -   Downloadable Postings - of ancillary course materials such as instructor
        notes, sample quizzes, student assignments, and other materials that
        support the course. (Note that if downloadable ancillary materials are
        posted, access to the plug-ins or software required to open and read
        these materials shall be offered through the OLU.) Also note that the
        contractor shall ensure that the notices of the requirement for hard
        copies of required course texts, workbooks, and required articles are
        supplied to the student with the course description for GSA OLU directly
        supplied courses.

    -   Links to Electronic Library Resources(3) - Some courses may require
        access to external resources. The contractor shall ensure that students
        have access to links for these resources. These resources are required
        to facilitate student research and access may be restricted for some
        resources to those enrolled in the specific courses. Such links may
        include:

        -   Reference desk services
        -   Access to databases
        -   Online journals
        -   Full-text resources

    -   Links to Publicly Accessible Digital Libraries(3) - sponsored by the
        Government, private industry, or academia for access by all students.

(4) Online education courses shall be offered in a format that can achieve
    maximum "anytime, anywhere" learning opportunities for students. The
    "anytime, anywhere" concept means that learning content shall be:

    -   Delivered primarily as asynchronous Web-based courses.

    -   Be accessible for download at the student's convenience through the LMS
        desktop via the Internet, or can be delivered by sending the student a
        CD-ROM for installation.

    -   Regardless whether courseware is distributed to the student via CD-ROM
        or downloaded from the Internet, the student shall be able to complete
        learning segments asynchronously as long as there is capability to
        periodically connect back to the LMS function to update progress and
        status.

    -   If applicable, the courseware when installed on the student's laptop
        shall be seamlessly integrated with the functionality provided by the
        LMS.

--------
(3) This will be required as part of certain courseware.

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    -   Courses with asynchronous learning content may include some
        synchronous activities if required to fulfill instructional objectives
        of the course. For example, a group project where "chat" sessions
        could be conducted to facilitate collaborative activities; however,
        asynchronous activities are most desirable to allow flexibility for
        students.

    -   Delivered without seriously downgrading performance. This may require
        the "pre-staging" of large multimedia files, or other high-bandwidth
        content, either through pre-mailing of CD ROMs with large video clips,
        audio files, or multimedia segments or through user downloads, to
        reduce the bandwidth requirements and online session length.

(5) Online diagnostic, self-assessment, and self-help tools - -The GSA OLU may
    require links to online tests for students to explore their interests,
    academic achievement, learning styles, and/or skills to determine how they
    may best tailor their online education to their strengths.

(6) Decision support tools - The Government requires automated reporting
    capabilities, including report design and query capabilities to track and
    generate reports including, but not limited to:

    -   Registration statistics
    -   Enrollment statistics
    -   Transfer, dropout, retention statistics
    -   Completion statistics
    -   Student progress reports (by specialty/program, course, section/module)
    -   Statistics on Help Desk trouble tickets and problem resolution
        performance
    -   Visitor statistics

C.3.2.1.6  Access to Educational Advisory Services

The Government requires as many Education Advisory Services, features, and
functions as possible to be automated and made available through the LMS or
site. Students may need advisement or advisory support in determining their
level of expertise, or what course would be optimum to take in sequence. For
example, sometimes self-tests are available on the internet or within the
agency that can help a student answer these questions. The Government intends
to incorporate appropriate value-added contractor-identified functions and
features from the contractor's Technical Proposal into the Task Order upon
award. Educational Advisory Activities shall be reported with the Monthly
Status Report.

C.3.2.1.7  Access to Administrative Support Services

The contractor shall provide e-commerce capabilities such that the GSA OLU
shall be able to collect credit card information and offer courses to GSA and
other Federal employees on a charge/fee basis. The Government requires as many
other Administrative Support Services, features, and functions as possible to
be automated and made available to the COR or COR or Contracting
Officer-designated Government project manager through the LMS or site. The
Government intends to incorporate appropriate value-added
contractor-identified functions and features from the contractor's Technical
Proposal into the Task Order upon award.

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C.3.2.1.8  Access to Technical Support Services

The contractor shall provide access and help desk support for all GSA OLU
services. The Government requires courseware and OLU user support to be
provided from 8:00 a.m. to 8:00 p.m., Monday through Friday, except Federal
holidays. The Government intends to incorporate other appropriate value-added
contractor-identified functions and features from the contractor's Technical
Proposal into the Task Order upon award. Technical Support provision shall be
reported with the Monthly Status Report.

C.3.2.1.9 Integration/Coordination of Site Functions/Data with GSA
Comprehensive Human Resources Integrated System (CHRIS)

The contractor shall ensure that administrative services accessible from the
site can receive personnel information name, social security number, series,
grade region, email address, and correspondence symbol (via a Microsoft
product) from the GSA Comprehensive Human Resources Integrated System (CHRIS)
in order to generate passwords and student accounts. The contractor shall:

(1) Enable GSA to be able to verify student's participation in courses.

(2) Provide authorized users with unique user IDs. The system shall generate
    unique User IDs, along with passwords that shall be maintained by the
    system. Retrieval of forgotten User Ids and/or passwords will require
    Social Security Number and Date of Birth. The contractor shall handle
    standard password retrieval, and shall forward records of all retrievals
    with the monthly status reports.

C.3.2.1.10  Implementation Plan

The contractor shall provide the management support necessary to implement
this program overall, including the addition of the Training Partner group(4).
The contractor shall update the Implementation Plan as required by the
Government. The Plan is initially provided as part of the Technical Proposal
and revised immediately after the Task Order award. The Implementation Plan
addresses the contractor's:

-  Overall implementation approach and schedule for providing, enhancing, and
   expanding GSA OLU services (e.g., portal services, educational services,
   technology support) and number of participating institutions (e.g., new
   courseware) over the life of the Task Order.

-  Specific implementation approaches and schedule for handling specific
   situations (e.g., the Training Partner group, custom course development,
   unusual situations, technical refreshment requirements).

The contractor shall provide the Implementation Plan to the COR, Contracting
Officer, and/or other Government designated representatives as the Government
designates in writing.

----------
(4) Training Partners are defined in section C.3.2.4.3.

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C.3.2.1.11  Deliverables for Task 1

The deliverables for this task shall be: a fully functioning GSA OLU site with
courses available within 45 days of task order award, upgrade notifications
provided to the Government 5 days prior to implementation of the upgrade, user
support logs, education advisory activities, technical support logs,
access/authorization transaction logs, LMS reports, the Implementation Plan,
and Implementation Plan updates.

C.3.2.2  Left Blank

C.3.2.3 Task 3. OLU Hosting and Maintenance Services (CLINs 003, 004, 005, and
006) (OPTIONAL)

The contractor shall provide ongoing hosting and site maintenance/support
services of the GSA OLU (C.3.2.1) for option years 1 and 2. Activities of
Hosting and Maintenance shall be reported as part of the Monthly Status Report
(3.2.4.6)

C.3.2.4 Task 4. Courseware/Training Provision (CLIN 007) (MANDATORY) and
(CLINs 008, 009, 010, 011, and 012) (OPTIONAL)

The contractor shall support and provide online training and courseware to the
GSA On-Line University (OLU). A course, for the purposes of this solicitation,
shall be defined as including all services in Section 3.2.4. These services
are to be priced on a per course registration basis. GSA OLU requires quality
online courses to GSA. Online training and courseware shall be offered in a
format that can achieve maximum "anytime, anywhere" learning opportunities for
students. The "anytime, anywhere" concept means that learning content shall
be:

-    Delivered primarily as asynchronous Web-based courses.

-    Be accessible for download at the student's convenience through the LMS
     desktop via the Internet, or can be delivered by sending the student a
     CD-ROM for installation.

-    Regardless whether courseware is distributed to the student via CD-ROM or
     downloaded from the Internet, the student shall be able to complete
     learning segments asynchronously as long as there is capability to
     periodically connect back to the LMS function to update progress and
     status.

-    If applicable, the courseware when installed on the student's laptop
     shall be seamlessly integrated with the functionality provided by the
     LMS.

-    Courses with asynchronous learning content may include some synchronous
     activities if required to fulfill instructional objectives of the course.
     For example, a group project where "chat" sessions could be conducted to
     facilitate collaborative activities; however, asynchronous activities are
     most desirable to allow flexibility for students.

-    Delivered without seriously downgrading performance. This may require the
     "pre-staging" of large multimedia files, or other high-bandwidth content,
     either through pre-mailing of CD ROMs with large video clips, audio
     files, or multimedia segments, or through user downloads, to reduce the
     bandwidth requirements and online session length.

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-    The majority of courses offered on the GSA OLU shall use asynchronous
     delivery and communication methods. Courses with instructional objectives
     that require using synchronous communication may be offered, but the use
     of synchronous communication is to be considered supplementary, and
     alternative asynchronous communication methods shall be acceptable to
     meet instructional objectives. Other types of support which shall be
     provided for certain courses include:

     -  Downloadable Postings - of ancillary course materials such as
        instructor notes, sample quizzes, student assignments, and other
        materials that support the course. (Note that if downloadable
        ancillary materials are posted, access to the plug-ins or software
        required to open and read these materials shall be offered through the
        OLU.) Also note that the contractor shall ensure that the notices of
        the requirement for hard copies of required course texts, workbooks,
        and required articles are supplied to the student with the course
        description for GSA OLU directly supplied courses.

     -  Links to Electronic Library Resources(5) - Some courses may require
        access to external resources. The contractor shall ensure that
        students have access to links for these resources. These resources are
        required to facilitate student research and access may be restricted
        for some resources to those enrolled in the specific courses. Such
        links may include:

        -  Reference desk services
        -  Access to databases
        -  Online journals
        -  Full-text resources

-    GSA OLU courseware shall be good quality and meet or exceed standard
     commercial practice. Instructional design, graphics, testing/assessments,
     level of student-student and/or student-instructor interactivity,
     demonstrations or simulations, ease of use, completeness, content,
     retention, and how well the course delivers its stated objectives (such
     as certification preparation) are examples of quality factors.

Courses currently belonging to GSA are:

-    Annual Ethics Training
-    How to Respond to an Anthrax Threat
-    NCR New Employee Orientation
-    Pegasys Navigation
-    Purchase Card Training

The contractor shall deliver courses belonging to GSA.
The courseware goals of the GSA OLU are to provide courses in the following
areas at a minimum, but not limited to:

----------
(5) This requirement will be required as part of certain courseware

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-       Desktop applications
-       Building Officials and Code Administrators International, Inc. (BOCA)
-       Finance & accounting
-       Computer courses (certification, web design, user, etc)
-       Project management
-       Management "Soft skills"
-       Marketing
-       Personal development
-       Information technology - other areas

Contractors not offering courses in a particular area shall add these courses
within a reasonable time not to exceed 45 days after award. Also, this listing
is by no means comprehensive (also see attached list of current GSA OLU course
offerings as an example of the diversity of courses currently offered [Section
J, Attachment D]).

GSA will be adding the following required competency areas during the base
year of the task order.

-       Security and law enforcement
-       Transportation
-       Procurement
-       Leasing
-       Construction
-       Building management

After award, the Government will negotiate with the contractor to add any new
courses to meet the Government's mission.

C.3.2.4.1  Operational Environment of the Student

The requirement for GSA OLU is to provide educational courseware to users
anytime, anywhere. The intent is to provide an environment and tools conducive
for learning, regardless of geographic location or assignment situation.
Towards this end, the contractor shall provide an interface that operates
using readily available commercial products and solutions.

The Government understands that there will be a minimum accessibility
requirement for the usage of the GSA OLU and that certain courses may require
a greater level of technology. Such requirements shall be included in the
initial access of the OLU or in a specific course description, as needed.
Requirements shall be specified, such as:

-       Version of Netscape or Internet Explorer needed
-       Any plug-ins or special technology required for completion of the course
-       Processor requirement (e.g. Pentium)

The contractor shall provide all students with technology support upon initial
matriculation/ course enrollment to include technical support services. The
Government requires courseware

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and GSA OLU user support to be provided from 8:00 a.m. to 8:00 p.m., Monday
through Friday, except Federal holidays.

Web pages and new courses developed by the contractor while performing this
Task Order shall conform to Section 508 of the Rehabilitation Act, which
requires that all Government electronic information provide accessibility to
individuals with disabilities. For additional information regarding "Section
508," the Government refers the contractor to the following web sites:

-       http://www.Section508.gov
-       http://www.itpolicy.gsa.gov/cita/
-       http://www.w3.org/wai

C.3.2.4.2 Course Delivery Software Upgrades

The contractor shall coordinate upgrades any new releases with the Government
to minimize impact to the users. If plug-in software is upgraded, a notice
shall be furnished to users and students if the upgrade is required for
continued use of the system/courseware.

C.3.2.4.3  Training Partnerships

The contractor shall encourage the expansion of the GSA OLU through inclusion
of on-line educational courseware and services external to the GSA OLU.

Types of Partnering

The contractor shall ensure that the GSA OLU supports:

-       Links to access other providers' sites in a transparent-to-user
        fashion
-       Addition of other providers' courseware to the OLU course offerings
-       Inclusion in the OLU, in a seamless manner, of courses/courseware,
        whether by the contractor or by other providers

Training Partner Marketing Support

The contractor shall encourage use of the training partner with
marketing/partnering support for the GSA OLU services. This support is
envisioned to be mutually beneficial support for both GSA OLU and the partner.

GSA OLU Training Partner Group The contractor shall provide means for
prospective training partners to join the GSA OLU Training Partner Group, such
as trade publication advertisement, site access, web site membership, etc.

C.3.2.4.4  GSA OLU and Emerging Standards

It is the intent of the Government that the GSA OLU be flexible, scalable,
extensible, and compatible with other agencies' courseware so that partnering
is "incentivized". As such, Fed Learn requires the contractor to ensure that
the OLU is compatible and meets emerging standards, such as the Advanced
Distributed Learning (ADL) Initiative. ADL is an initiative to develop a
strategy for using learning and information technologies to modernize
education and training, to leverage existing practices, promote using
technology-based learning, and provide a

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-15

<PAGE>   23

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT
===============================================================================
sound economic basis for investment. The ADL initiative defines high level
requirements for learning content such as content reusability, accessibility,
durability, and interoperability. The ADL Shareable Courseware Object
Reference Model (SCORM) is a document that attempts to define a reference
model for shareable courseware "objects" that meet ADL high level
requirements. The Government is supporting the mapping of existing learning
models and practices to this reference model so that common interfaces and
data may be defined and standardized across courseware management systems and
development tools.

The SCORM can be downloaded at HTTP://WWW.ADLNET.ORG/. The intent of the SCORM
specifications is to ensure that GSA OLU allows for the seamless delivery of
learning from multiple content sources or institutions. Therefore all content
providers shall have application program interfaces (APIs) to support data
interchange and course structure support for the course delivery function of
the GSA OLU.

The contractor's approach for designing and implementing the GSA OLU shall
demonstrate consistency and conformance with the developing SCORM
specification in particular, with attention to other emerging Government-wide
standards, as applicable. The contractor shall provide their plans to become
SCORM compliant and provide updates to these plans as applicable. The
Government may request such updates, as information on SCORM changes.

C.3.2.4.5  GSA OLU Program Marketing Support

The contractor shall be responsible for marketing and publicizing the GSA OLU
program to potential students and educational institutions. The contractor's
marketing approach shall be updated from that presented in their Technical
Proposal as the approach is revised. The marketing approach updates shall be
provided to the Government for review and approval. All publicity and
marketing materials shall be coordinated with the COR before dissemination.
The contractor shall be responsible for the cost of all marketing support.

C.3.2.4.6  Reporting Requirements

The contractor shall provide the services, products, plans, and reports
specified in the Task Order in accordance with Section F, Deliverables. In
addition, the contractor shall provide access to, via the site, program
information and statistics on the GSA OLU program to personnel designated in
writing by the GSA COR or Contracting Officer. The contractor shall provide
all information needed to evaluate contractor performance against the
performance objectives established in the QASP (See Section C.3.2.4.7).
Government personnel shall be able to review, download, and generate reports
using this information.

The Government developed databases (and information contained therein), and
information provided by the Government are property of the Government through
the life of the Task Order. The Government shall have access to this data
throughout the life of the Task Order. The data shall be transferred to the
Government at the end of the Task Order (see 3.2.4.11), to include data
dictionaries, documentation access procedures/passwords.

The contractor shall prepare a Monthly Status Report using the same period of
performance as that covered by the related invoice and deliver it to Fed
Learn's client point of contact and the

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-16

<PAGE>   24

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT
===============================================================================
Fed Learn COR for approval at least two days prior to submitting the invoice
to the Government. The Monthly Status Report addresses the following:

-   Overall status of services and capabilities, including financial status

-   Schedule for new activities

-   Existing and potential problem areas and proposed resolution

-   Proposed recommendations for improvements/enhancements to service,
    technical capabilities, management procedures, etc. as appropriate

-   A breakdown of charges incurred by each student's/visitor's organization
    (internal or external) to whatever degree of detail required by the
    Government (including the student's organization's funding codes or
    reference to how payment was made). If the students/visitors are free
    guests of the site, reporting shall include at least the organization,
    name and email address and that the status was 'guest'."

-   Reporting of the status of all CLINs, including labor categories for Time
    & Materials CLINs with GSA surcharges identified and summarized.

-   All reports of financial status and charges shall map to invoices,
    including travel and materials. That is, the monthly status report shall
    cover the same period as the invoice period.

-   Adjunct reports such as activity reports and logs shall be supplied as
    supplements to the Monthly Status Report

At a minimum, the contractor shall provide the information listed in the table
below.

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------
MONTHLY                     QUARTERLY             SEMI-ANNUALLY     ANNUALLY           OUT YEARS
-------------------------------------------------------------------------------------------------------
OVERALL PROGRAM
-------------------------------------------------------------------------------------------------------
<S>                         <C>                   <C>               <C>                <C>
-   Monthly Status          -   Program           -   Dropout/      -  Implementation  -   Average
    Reports                     Catalog               Retention        Plan                time of
-   # of Enrollments        -   Enrollment            Rates         -  Marketing           completion
-   # of Withdrawals            Reports                                Plan
-   New Course              -   Average                             -  Quality
    Offerings                   amount of                              Control Plan
-   New Specialties             credit awarded
    and Certificate             (itemized by:
    Programs offered            transfer,
-   New Educational             evaluation of
    Institutions                training and
                                experience, and
                                standardized
                                testing)
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-17

<PAGE>   25

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------
<S>                         <C>                   <C>               <C>                <C>
                            -   Summary of
                                Student
                                Evaluations
-------------------------------------------------------------------------------------------------------
TECHNOLOGY PACKAGE/ SITE
SERVICES
-------------------------------------------------------------------------------------------------------
-   Technical Support
    Service metrics
    (i.e., trouble
    tickets, response,
    etc.)
-   Connectivity
    performance
-------------------------------------------------------------------------------------------------------
</TABLE>

C.3.2.4.7  Quality Assurance Surveillance Plan (QASP)

The Quality Assurance Surveillance Plan (QASP) as agreed to by the Government
and the contractor establishes the performance standards, acceptable quality
level, method of surveillance, and impact on contractor's payments for each of
the major service areas of the Task Order. The contractor shall satisfy the
performance objectives and payment considerations included in the agreed upon
QASP. The negotiated QASP will be incorporated as part of the Task Order (see
Attachment A, Quality Assurance Surveillance Plan). The QASP is a surveillance
plan for Government review of the quality control program, showing the results
of the quality control program as applied against time, milestones, reviews,
and measured quality levels.

C.3.2.4.8  Program Quality Control

The contractor shall ensure that quality service is maintained for all GSA OLU
services throughout the life of the Task Order and that methods for improving
the overall quality of the online education program are also employed. At a
minimum, the contractor shall:

(1) Prepare Quality Control Plan (QCP). The Quality Control Plan (QCP) is a
    contractor-focussed vehicle, which details how the contractor's internal
    quality control will be accomplished The QCP shall discuss the
    contractor's overall approach and procedures for evaluating each of the
    major service areas (Tasks 1 through 5: GSA OLU Site, Hosting &
    Maintenance Services, Training/Courseware Support, Program Management
    Support.), communicating with the Government, resolving deficiencies; and
    identifying potential improvements. Specifically, the plan shall include
    the following:

    -   Description of the internal review process including: who will perform
        the review; the frequency; the method; and a listing of
        services/products/ capabilities under review.

    -   The benchmark metrics that the contractor will use to evaluate
        internal program performance and identify improvement areas.

    -   Process for achieving the performance objectives of the QASP (See RFQ
        Section C.3.2.4.7). The QCP is a contractor-focussed vehicle, which
        details how the contractor's

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-18

<PAGE>   26

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

================================================================================
        internal quality control will be accomplished. The QASP is a
        surveillance plan for Government review of the quality control
        program, showing the results of the quality control program as applied
        against time, milestones, reviews, and measured quality levels.

    -   Approach and procedures for: communicating with the Government;
        handling corrective action without dependence upon Government
        direction; and identifying and implementing potential improvements to
        the program services/products/capabilities.

(2) Conduct Internal Reviews of Program Performance. The contractor shall
    assess program performance using the approach and benchmarks delineated in
    their QCP. The QCP shall be updated by the contractor as necessary to
    reflect amendments to the contractor's internal processes. The contractor
    shall provide the results of these evaluations to the Government at the
    Semi-Annual Performance evaluations (see section 3.2.4.10).

C.3.2.4.9  In-Progress Reviews

The contractor's Program Manager shall communicate with the COR and
Contracting Officer on a monthly basis , or as the Government requests, to
discuss Task Order performance, issues, schedule, etc. The contractor shall
schedule In-Progress Reviews (IPRs) with the COR and the GSA POC, at a time
and place the Government arranges with the contractor. The contractor shall
prepare an In-Progress Review Report, which addresses the following:

-   Overall status of services and capabilities, including financial status

-   Schedule for new activities

-   Existing and potential problem areas and proposed resolution

-   Proposed recommendations for improvements/enhancements to service,
    technical capabilities, management procedures, etc. as appropriate

The contractor shall provide the IPR Report to the COR and Contracting Officer
at least one week prior to the IPR meeting. The IPR meeting shall discuss the
topics specified in the Monthly Status Report and other issues identified by
the Government. The contractor shall submit to the COR and the GSA POC an
"After Action Report" 15 days after the meeting has taken place that documents
what was agreed to by the Government and contractor and what the contractor is
doing to resolve outstanding issues. Recommended changes to the Task Order to
improve service or reduce costs that result from IPRs, shall be made in
writing and submitted separately to the COR and Contracting Officer. No such
proposed changes shall become a part of the Task Order, however, except by
written modification of the Task Order by the Contracting Officer.

C.3.2.4.10  Semi-Annual Performance Evaluations

The contractor shall support semi-annual performance evaluations conducted by
the Government. The contractor shall schedule semi-annual performance
evaluations with the COR,

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-19

<PAGE>   27

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

================================================================================
Contracting Officer, and GSA POC at a time and place arranged with the
contractor. The contractor shall present the following at each review:

-   Data collected from continuous evaluation of the OLU using benchmarks and
    metrics in order to improve its quality, relevance, and cost
    effectiveness, including information on "lessons learned" based on
    contribution of best practices by participating institutions

-   Yearly review of all online education courses to verify how effectively
    they produce required learning outcomes

-   Quarterly review of student support services to ensure they fully meet
    student needs

-   Findings from their internal performance reviews as described in Section,
    3.2.4.7, Program Quality Control, including identified areas needing
    improvement, suggested resolution actions, recommended enhancements, etc.

-   Assessment of their performance against the performance measures
    delineated in the QASP

-   Contractor recommendation to the Government on changes to the Task Order
    for improving the overall quality of the online education program

-   Additional recommendations to the Government regarding changes that would
    likely result in improved management and/or service

This information shall be provided in a briefing and/or report as requested by
the Government.

C.3.2.4.11  Contract Transition

The contractor shall support transition activities necessary to support
replacement services when this Task Order reaches the end of its performance
period. The contractor shall provide a draft transition plan to the Government
for review, detailing how transition will occur. Following review, the
contractor shall deliver the final Transition Plan to the Government.
Transition activities shall include, but not be limited to: updating,
validating, and transferring all technical data, databases, source code, data
dictionaries, documentation, access codes and passwords, etc., developed as
part of the requirements for this Task Order, to the Government prior to
expiration of the Task Order. All custom courses developed by contractor as
part of this Task Order, paid for by the Government, shall remain Government
property. User information supplied to the contractor for access purposes
shall be returned to the Government. All information provided shall be
documented and indexed. The contractor shall ensure that all information
submitted to the Government is accurate and up-to-date. The contractor shall
ensure a seamless transition, transparent to the users, with no degradation of
services.

C.3.2.4.12  Deliverables for Task 4

The deliverables for Task 4 are: Software Upgrades Report, Training
Partner/Group Activities Summary, Emerging Standards Updates, OLU Marketing
Activities Report, Monthly Status Report, Quality Assurance Surveillance Plan,
Quality Control Plan, Quality Control Self-Assessment Report, In-Progress
Reviews Report, In-Progress Reviews After Action Report,

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-20

<PAGE>   28

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

================================================================================
Semi Annual Performance Evaluation, Transition Plan Draft and Final,
Transition Documentation

C.3.2.5  Task 5.  Program Management Support (CLIN 007) (MANDATORY) and (CLINs
008, 009, 010, , and 011) (OPTIONAL)

The contractor shall provide all program management support necessary to
successfully satisfy all requirements and terms and conditions specified in
the RFQ. For Task 5: Program Management Support, (CLINs 013, 014. 015, 016,
017, and 018), technical instructions (TIs) shall be approved in writing by
the GSA COR prior to the provision of any service or support by the
contractor. Technical instructions will be in the form of an abbreviated
specification/statement of work, containing pertinent technical information
relevant to the OLU-related service or training to be provided, including but
not limited to:

    -   type of support
    -   description of class
    -   design requirements
    -   system involved
    -   types of equipment needed
    -   length of class
    -   instructors/attendees
    -   an estimate of hours by labor category for the services
    -   materials cost estimate

C.3.2.5.1 Points of Contact

The contractor shall provide all program management and administrative support
services needed to manage the online education program and follow each
student. The contractor shall identify an individual with the responsibility
for the overall coordination and management of all work required under this
Task Order. This individual shall also act as the primary point of contact
with the Government on Task Order performance issues.

C.3.2.5.2 Technical Support Services

The contractor shall provide specialized or customized support (See Section
3.2.5.4) throughout the Task Order. Support activities shall at minimum be
reported in the Monthly Status Report.

C.3.2.5.3 GSA Specialized Marketing Support

The contractor shall support the GSA with custom marketing services. As the
Government identifies marketing support needs, the Government shall notify the
Fed Learn COR of the need. Specifications will be provided to the contractor
via Technical Instructions. Activities shall at minimum be reported in the
Monthly Status Report.

C.3.2.5.4 Specialized/Customized Support

The contractor shall provide specialized or custom support to enable advanced
features for the site or to meet requirements of GSA. Types of support include
(but are not limited to) consultant, technical, and analytical services:

-   Custom Courseware Design, Development and Delivery

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-21

<PAGE>   29

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

            SECTION C - DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

================================================================================
-       E-Learning program planning and analysis
-       E-Learning program design and development
-       E-Learning test and integration support
-       E-Learning courseware deployment
-       Operation and maintenance (O&M)
-       E-Learning evaluation (e.g. courseware, overall program, program
        area, etc.)

The support may include requests for documentation, specialized reporting,
etc. When asked for this support, the contractor shall notify the Fed Learn
COR of the need. Specifications will be provided to the contractor via written
Technical Instructions. Activities shall at minimum be reported in the Monthly
Status Report.

C.3.2.5.5  Deliverables

Technical Support Activity Reports, Marketing Support Activity Reports, Custom
Support Activity Reports, Courseware Provision, White Papers, Briefings,
Activity Logs.

GSA OLU PROJECT NO.  20215GSD-02       APRIL 18, 2001                  PAGE C-22

<PAGE>   30

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                      SECTION D - PACKAGING AND MARKING

D.1  MARKING OF CONTRACTOR REPORTS/DELIVERABLES

All reports and deliverables (documentation, reports, invoices, correspondence,
etc.) shall prominently show on the cover the following identification numbers.
This identifying information is provided on the task order award form:

GSA SCHEDULE CONTRACT NO.                       (TBD)
FED LEARN PROJECT NO.                           20215GSD-02
ORDER NO.                                       (FROM TASK ORDER AWARD DOCUMENT)
ACCOUNTING CONTROL TRANSACTION (ACT) NO         (FROM TASK ORDER AWARD DOCUMENT)

D.2  PACKING AND UNPACKING

The Contractor supplying items requiring packing and unpacking (equipment,
software, courseware, etc.) shall furnish all such labor and supervision as
may be necessary for packing, unpacking, and placement of such items when
initially delivered to the Government. This shall be without charge unless
specified in section B of the task order.

Supplies ordered under this task order shall be packed, packaged, and marked
to insure acceptance by common carrier and safe delivery at destination.
Containers and closures shall comply with the interstate Commerce Commission
regulation, Uniform Freight Classification Rules, or regulation of other
carriers as applicable to the mode of transportation.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE D-1

<PAGE>   31

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION F - DELIVERABLES OR PERFORMANCE

F.1  PERFORMANCE

F.1.1  PERIOD OF PERFORMANCE

The period of performance for this task order shall be a base period of one year
beginning at task order award with two (2) one-year option years to be exercised
at the sole discretion of the Government.

F.1.2  PLACE OF PERFORMANCE

The primary places of performance for this task order shall be at the
contractor's site. Upon the Government's determination of requirements for other
CONUS and OCONUS work sites, the Government will add such sites to the
requirements of this task order.

F.2  DELIVERABLE TYPES

Deliverables for Tasks 1 through 5 include courseware; materials relevant to
training course delivery, reports, briefings, IPRs, marketing materials, course
content, and life cycle management (LCM) documentation.. The contractor shall
ensure that the LMS provides adequate tracking and reporting of all courses
taken. The contractor shall develop a schedule of deliverables for documentation
of Plans and Reporting relating to Tasks 1 through 5 with Government written
concurrence.

F.3  SCHEDULE OF MILESTONES AND DELIVERABLES

The following is a schedule of significant milestones:
Calendar Days are used.
TOA = Task Order Award
TS = Task Start

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------
          MILESTONE/DELIVERABLE                  RESPONSIBILITY         PLANNED COMPLETION DATE
          ---------------------                  --------------                            ----
-------------------------------------------------------------------------------------------------
<S>                                              <C>                   <C>
Project Start (PS)                               Fed Learn/            TOA + 2 weeks
                                                 Contractor
-------------------------------------------------------------------------------------------------
TASK 1 - GSA OLU SET UP AND FIRST YEAR HOST
SERVICES (MANDATORY) (CLIN 001)
-------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------
Site Look and Feel(C.3.2.1)                      Contractor            TOA
Site Look and Implemented(C.3.2.1)               Contractor            Governmental Approval +
                                                                       5 days
-------------------------------------------------------------------------------------------------
Upgrade Notifications (C.3.2.1.2)                Contractor            5 days Prior to Upgrade
                                                                       Implementation
-------------------------------------------------------------------------------------------------
User Support Logs (C.3.2.1.4)                    Contractor            Reported with Monthly
                                                                       Status Report (MSR)
-------------------------------------------------------------------------------------------------
LMS Reports (C.3.2.1.5)                          Contractor            Reported with MSR
-------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE F-1

<PAGE>   32

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION F - DELIVERABLES OR PERFORMANCE

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------
             MILESTONE/DELIVERABLE               RESPONSIBILITY         PLANNED COMPLETION DATE
             ---------------------               --------------                            ----
-------------------------------------------------------------------------------------------------
<S>                                              <C>                   <C>
TASK 1 - GSA OLU SET UP AND FIRST YEAR HOST
SERVICES (MANDATORY) (CLIN 001) (CONTINUED)
-------------------------------------------------------------------------------------------------
Education Advisory Services Activity Report      Contractor            Reported with MSR
(C.3.2.1.6)
-------------------------------------------------------------------------------------------------
Technical support Logs (C.3.2.1.8)               Contractor            Reported with MSR
-------------------------------------------------------------------------------------------------
Access/Authorization Transaction Records         Contractor            Reported with MSR
(C.3.2.1.9)
-------------------------------------------------------------------------------------------------
Implementation Plan (C.3.2.1.10)                 Contractor            With Proposal
-------------------------------------------------------------------------------------------------
Implementation Plan Updates (C.3.2.1.10)         Contractor            As Required
-------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------
TASK 3 - OLU HOST & MAINTENANCE SERVICES
(OPTIONAL) (CLINS 002A - 003D)
-------------------------------------------------------------------------------------------------
Hosting and Maintenance Activities (C.3.2.3)     Contractor            See Respective
                                                                       Deliverables in Task 1
-------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------
TASK 4 - ONLINE TRAINING SUPPORT (MANDATORY
CLIN 004) (OPTIONAL CLINS 005 - 006)
-------------------------------------------------------------------------------------------------
Courseware Available                             Contractor            TOA
-------------------------------------------------------------------------------------------------
All Required Courseware Available                Contractor            TOA + 45 days
-------------------------------------------------------------------------------------------------
User Support Logs (C.3.2.4.1)                    Contractor            Reported with MSR
-------------------------------------------------------------------------------------------------
Software Upgrades Report (C.3.2.4.2)             Contractor            Reported with MSR
-------------------------------------------------------------------------------------------------
Training Partner/Group Activities Summary        Contractor            Reported with MSR
(C.3.2.4.3)
-------------------------------------------------------------------------------------------------
Emerging Standards Updates (C.3.2.4.4)           Contractor            As Applicable
-------------------------------------------------------------------------------------------------
OLU Marketing Activities Report (C.3.2.4.5)      Contractor            Reported with MSR
-------------------------------------------------------------------------------------------------
Monthly Status Report (C.3.2.4.6)                Contractor            Monthly (to coincide
                                                                       with invoiced period)
-------------------------------------------------------------------------------------------------
Quality Assurance Surveillance Plan (C.3.2.4.7)  Contractor            With Proposal
-------------------------------------------------------------------------------------------------
Quality Control Plan (C.3.2.4.8)                 Contractor            With Proposal
-------------------------------------------------------------------------------------------------
Quality Control Self Assessment Report           Contractor            Semi-Annual Performance
(C.3.2.4.8)                                                            Evaluation
-------------------------------------------------------------------------------------------------
In Progress Reviews (C.3.2.4.9)                  Contractor/ Fed       Monthly or at
                                                 Learn/ GSA POC        Government's Request
-------------------------------------------------------------------------------------------------
In-Progress Reviews Report (C.3.2.4.9)           Contractor            Delivered at IPR
-------------------------------------------------------------------------------------------------
In-Progress Reviews After Action Report                                Delivered 15 days after
(C.3.2.4.9)                                      Contractor            IPR
-------------------------------------------------------------------------------------------------
             MILESTONE/DELIVERABLE               RESPONSIBILITY         PLANNED COMPLETION DATE
-------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE F-2

<PAGE>   33

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION F - DELIVERABLES OR PERFORMANCE

<TABLE>
-------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------
<S>                                              <C>                   <C>
TASK 4 - ONLINE TRAINING SUPPORT (MANDATORY
CLIN 004) (OPTIONAL CLINS 005 - 006)
(CONTINUED)
-------------------------------------------------------------------------------------------------
Semi Annual Performance Evaluation (C.3.2.4.10)  Contractor/ Fed       TOA + Semi-annually
                                                 Learn
-------------------------------------------------------------------------------------------------
Transition Plan Draft (C.3.2.4.11)               Contractor            TOA + 30 days
Transition Plan Final                            Contractor            Receipt of Government
                                                                       Comments + 2 weeks
-------------------------------------------------------------------------------------------------
Transition Documentation (C.3.2.4.11)            Contractor            End of Task Order
-------------------------------------------------------------------------------------------------
TASK 5:  PROGRAM SUPPORT (MANDATORY CLIN 007)
(OPTIONAL CLINS 008 - 009)
-------------------------------------------------------------------------------------------------
Custom Technical Support Activity Reports        Contractor            Per Technical
(C.3.2.5.2)                                                            Instructions
-------------------------------------------------------------------------------------------------
Custom Marketing Support Activity Reports        Contractor            Per Technical
(C.3.2.5.3)                                                            Instructions
-------------------------------------------------------------------------------------------------
Custom Support Activity Reports (C.3.2.5.4)      Contractor            Per Technical
                                                                       Instructions
-------------------------------------------------------------------------------------------------
Reports, Courseware Development, White Papers,   Contractor            Per Technical
Briefings, Documentation, etc. (C.3.2.5)                               Instructions
-------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------
</TABLE>

F.4  DELIVERY AND ACCEPTANCE

F.4.1  DELIVERY

FOR FED LEARN COR: All courseware, other deliverables, unclassified
correspondence, and reports related to this task order must be provided to the
Contracting Officer's Representative (COR) and the client site POC . An
electronic copy of all deliverables, unclassified correspondence, and reports
related to this task order must be delivered to the Contracting Officer's
Representative (COR) at the following location.

     Attn:  Barbara Rosholdt
     GSA Schedule Contract #:GS-35F-0561J
     Project Number:  20215GSD-02
     Task Order Number (T0901BH5001)
     GSA Fed Learn (TFD)
     5203 Leesburg Pike, Suite 1100
     Falls Church, VA  22041-3467
     Telephone:  (703) 605-9842
     Facsimile:  (703) 605-9756
     E-mail:     barbara.rosholdt@gsa.gov

FOR GSA CO:

Each correspondence and report related to the Task Order, exclusive of the
deliverables, must be delivered to the Contracting Officer at the following
location:

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE F-3

<PAGE>   34

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION F - DELIVERABLES OR PERFORMANCE

     Attn:  Sheila A. Leonard, Contracting Officer
          GSA Schedule Contract #:GS-35F-0561J
          Project Number:  20215GSD-02
          Task Order Number (T0901BH5001
          GSA ANSWER SDC & Services Acquisition Division
          1301 Clay Street, Suite 500N
          Oakland, CA 94612
          Telephone:  (510) 637-3893
          Facsimile:  (510) 637-3883
          E-mail:     sheila.leonard@gsa.gov

FOR CLIENT POINT OF CONTACT:

     Attn:  Judy Westbrook
            GSA, CPT
            1800 F Street, N. W.
            Room 6242
            Washington, D. C. 20405
            Telephone:  (202) 208-7037
            Facsimile:  (202) 208-5430
            E-mail:     judith.westbrook@gsa.gov

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE F-4

<PAGE>   35

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION G - CONTRACT ADMINISTRATION DATA

G.1  SUBCONTRACT CONSENT

The Contractor shall submit the information required by the subcontracts
clause "FAR 52.244-2 Subcontracts to the Contracting Officer and assigned
Contracting Officer's Representative. The Contracting Officer will provide
written notice to the Contractor of his decision.

G.2  AVOIDANCE OF ENGAGING IN PERSONAL SERVICES AND INHERENTLY GOVERNMENT
ACTIVITIES:

Personal services are characterized by an employer-employee relationship
between the Government and contractor employees. At GSA, personal services
contracts are not permitted. The contractor shall select technical assistance
expertise for this task order in accordance with meeting the technical
requirements of this Task Order. If, in the opinion of the contractor, the
technical requirements of the task order restrict the contractor in personnel
selection to only one person, the contractor shall so notify the GSA CO and
COR immediately.

Inherently Government Activities involve performing work of a policy,
decision-making, or managerial nature, which is the direct responsibility of
GSA officials. FAR Subparts 7.5 and 11.105 provide further information on
inherently government activities. Any final Agency action within this task
order must reflect the informed, independent judgment of Agency officials. To
avoid any likelihood that contractor personnel could be confused with GSA
employees or improperly representing GSA, contractor personnel shall be
properly identified as contractor employees when attending meetings, answering
Government telephones, or working in situations where their actions could be
construed as acts of Government officials.

G.3  CONTRACTING OFFICER'S REPRESENTATIVE (COR)

a)  The Contracting Officer' Representative (COR) for this task order (TO)
    will be Barbara Rosholdt, the Fed Learn Senior Project Officer.. The COR
    will receive, for the Government, all deliverables required for by the TO
    and will represent the Contracting Officer in the technical phases of the
    TO. The COR will provide no supervisory or instructional assistance to
    contractor personnel. The COR will require neither personal services nor
    inherently governmental functions to be performed by the contractor.

b)  The COR is not authorized to change any of the terms and conditions of the
    Task Order (TO). Changes in the scope of work will be made only by the
    Contracting Officer by properly executed modifications to the TO.
    Additional responsibilities of the COR include:

    -   Monitoring the contractor's performance to ensure compliance with
        technical requirements of the TO.

    -   Review and approve contractor invoices and recommend
        approval/suspension/ disapproval to the CO. Review of costs includes
        review for cost reasonableness.

    -   Review and approval of progress reports, technical reports, etc.,
        which require Government approval.

    -   Verifying and certifying that the items have been inspected and meet
        the requirements of the TO.

    -   Immediately notifying to the CO if performance is not proceeding
        satisfactorily.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE G-1

<PAGE>   36

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION G - CONTRACT ADMINISTRATION DATA

    -   Ensuring that changes in work under the TO are not initiated before
        written authorization or a modification is issued by the CO.

    -   Providing the CO a written request and justification for requested
        changes.

    -   Furnishing interpretations relative to the meaning of technical
        specifications and technical advice relative to CO approvals of
        subcontracts, overtime, travel to general-purpose meetings, etc.

    -   Inspecting and accepting service, including visiting the contractor's
        facilities to check performance as authorized by TO inspection clause
        on a non-interference basis. This may include, but is not limited to,
        evaluation of the following:

        -   Actual performance versus schedule and reported performance.

        -   Changes in technical performance, which may affect financial
            status, personnel or labor difficulties, over-extension of
            resources, etc.

        -   Verify that the number and level of the employees charged to the
            task order are actually performing work under the task order.

    -   At the completion of the TO, advising the CO concerning the following:

        -   All articles and services required to be furnished and/or
            performed under the TO have been technically accepted.

        -   Contractor compliance with patent rights and royalties clauses of
            the TO.

        -   Disposition of any Government- furnished property in possession of
            the contractor.

        -   Verification of proper consumption and use of Government-furnished
            property by the contractor.

        -   Prepare a performance report detailing compliance with
            requirements, Quality Assurance, timely completion, and any
            problems associated with the TO.

c)  The contractor is advised that only the CO, acting within the scope of
    this task order and his authority, has the authority to make changes which
    affect task order prices, quality, quantities, or delivery terms.

d)  The COR will furnish technical advice, confirmed in writing within 5 days,
    of any oral technical direction to the contractor to provide specific
    details, milestones to be met within the terms of the task order, and any
    other advice of a technical nature necessary to perform the work specified
    in the task order. He shall not issue any instructions, which would
    constitute a contractual change. Such tasking is termed technical
    direction. The COR will issue all technical instructions to the contractor
    to assure all work is performed within the scope of the task order and
    forward copies to the CO. The term "technical instruction" is used to
    refer to

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE G-2

<PAGE>   37

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                   SECTION G - CONTRACT ADMINISTRATION DATA

    technical instruction, technical direction, technical advice, task
    assignments, or any form of tasking given to the contractor.

G.4  CONTRACTOR CONDUCT

Several items of conduct are unique to Fed Learn projects.

G.4.1  CONTRACTOR WORKS FOR FED LEARN

The contractor shall provide these services for Fed Learn, Federal Technology
Service, General Services Administration, directly, and only indirectly for
the Fed Learn client.

G.4.2  FED LEARN CONTACTS CUSTOMER ON PROBLEMS

If Fed Learn deems it necessary, Fed Learn, not the contractor, will contact
the client regarding any problems and coordinate discussions related to the
problems and their resolutions.

G.5  PROBLEM NOTIFICATION

The contractor shall notify Fed Learn Contracting Officer's Representative
(COR) immediately upon identification of any problem(s) that would delay the
completion of a task or deliverable or that affect or potentially affect the
task order. The contractor shall make such notifications verbally during
normal work hours or at the beginning of the Government workday. Within 24
hours after identification of the problem, the contractor shall furnish
Problem Notification Reports (PNR) to both the Contracting Officer and COR.
SEE ATTACHMENT B.

G.6  GOVERNMENT FEE COLLECTION

The contractor shall be responsible for collecting and returning to the
Government via credit on the monthly invoice the $5 per course registration
add-on fees under this task order.

G.7  ORDERING

(a) Any supplies and services to be furnished under this task order shall be
    ordered by issuance of technical instructions by the Government's
    Contracting Officer's Representative (COR) designated in the task order.
    Such technical instructions may be issued from the date of task order
    award through the date of task order expiration.

(b) All technical instructions are subject to the terms and conditions of this
    task order. In the event of a conflict between a technical instruction and
    the task order, the task order shall control.

(c) If mailed, a technical instruction is considered "issued" when the
    Government deposits the technical instruction in the mail. Technical
    instructions may be issued orally, by facsimile, or by electronic commerce
    methods. All oral technical instructions shall be confirmed in writing
    (e-mail or facsimile) within five (5) days of issuance.

(d) Each technical instruction that orders work will reference the Schedule B
    CLIN, Section C statement of work reference(s), and other appropriate task
    order references, and if applicable, cite the respective funding
    pertaining to the technical instruction and remaining funding regarding
    the task(s) ordered.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE G-3

<PAGE>   38

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                  SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1  SECURITY REQUIREMENTS

Work under this task order will not require access to classified information.

H.2  PERSONNEL

Assigned contractor personnel shall have the analytical, functional, and
technical experience and expertise in the areas required by this task order to
successfully complete the required work. The Government reserves the right to
review and approve resumes for any proposed personnel. (See Section L herein)

H.2.1  CONTRACTOR RESPONSIBILITIES

The contractor shall provide personnel, together with the supervision,
management and administrative services necessary to successfully meet
Government requirements. The contractor shall designate one person from the
skill levels required in the performance of the task order as the person
serving as the Task Leader. The person designated as Task Leader shall be
considered a key person.

H.2.2  KEY PERSONNEL

The Program Manager and Task Leader(s) are identified as key personnel for the
task order and are essential for successful contractor performance. Key
personnel shall be available under this task order on the effective date of
award. Program Manager and Task Leader(s) may be the same person. The
contractor may identify other personnel as key, subject to the approval of the
Government.

H.2.3  CONTRACTOR'S PROGRAM MANAGER

The contractor shall appoint one Program Manager, who will be the contractor's
authorized contact point with Fed Learn, the client agency, and the supervisor
for contractor personnel assigned to this task order. The Program Manager
shall be available as necessary to respond promptly and fully to the
Government's requirements.

H.2.4  REPLACEMENT

H.2.4.1  Immediacy

If one or more of the key personnel are or will be unavailable for work under
this task order for a continuous period exceeding fourteen (14) calendar days,
the contractor shall immediately notify the COR and CO and provide resumes for
replacement of such personnel with personnel of equal qualifications within
fifteen (15) calendar days of notification. Such replacements are subject to
the Government review and approval for technical sufficiency.

H.2.4.2  Frequency

During the first year of performance, the contractor shall make no substitutions
of key personnel without the consent of the Contracting Officer unless the
substitution is necessitated by illness, death, or termination of employment.
The contractor shall notify the Contracting Officer and Contracting Officer's
Representative within 15 calendar days after the occurrence of any of these
events and provide the information required by paragraph (c) below. After the
first year, the

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE H-1

<PAGE>   39

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                  SECTION H - SPECIAL CONTRACT REQUIREMENTS

contractor shall submit the information required by paragraph (c) to the CO
and COR at least 15 days prior to making any permanent substitutions.

H.2.4.2  Proposals of Substitutions

The contractor shall provide a detailed explanation of the circumstances
necessitating the proposed substitutions; complete resumes for the proposed
substitutes, and any additional information requested by the Contracting
Officer. Proposed substitutes should have comparable qualifications to those
of the persons being replaced. The Contracting Officer will notify the
contractor within 15 calendar days after receipt of all required information
of the decision on substitutions.

H.2.5  TRAINING

The contractor shall provide the necessary fully trained and experienced
technical and lead personnel required for performance in support of the
Government. Training at Government expense will not be authorized for
replacement personnel nor for the purpose of keeping contractor employees
abreast of advances in the state-of-the-art or for training contractor
employees on equipment, computer languages, and computer operating systems
that are available on the commercial market.

H.2.6  PERSONNEL QUALIFICATIONS

Each mentor/instructor provided by the contractor is expected to be a
well-qualified industry specialist, certified in the area of training required
and trained and experienced in the discipline of on-line training.

H.2.7  LABOR CATEGORY REQUIREMENTS

H.2.7.1  Project Manager (PM)

General Experience: The PM shall have five or more years of project management
experience on Federal contracts involving distance-learning and
instructor-lead courses, and course development. The PM shall be knowledgeable
of e-Learning and web-based instruction, Government contracts, and estimating
and scheduling resources.

Specialized Experience: The PM shall have five or more years of experience
supervising and managing LCM phases of technology-based training (i.e.,
analysis through O&M and evaluation). The PM shall be familiar with
technology-based course development, delivery media and methods, and different
student learning styles.

Duties: The PM manages multiple subtasks; organizes, directs, and coordinates
planning and production of the Contractor's support activities. The PM shall
have demonstrated capability for oral and written communications. The PM shall
meet with GSA/Fed Learn personnel, GSA client POC, and/or other contractors.
The PM formulates and reviews plans and deliverables, determines costs related
to the task order, and ensures conformance with standards. The PM assigns,
schedules, and reviews work of subordinates, and explains policies, purposes,
and goals of the organization to subordinates.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE H-2

<PAGE>   40

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                  SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.2.7.2  Senior Analyst/Senior Designer

General Experience: The Senior Analyst/Designer shall have five or more years
of experience in one or more of the following areas: Distance Learning and
technology-based course delivery; instructional design and development that
supported technology-based training systems; technological design and
implementation that included application software, hardware, and data
communication systems; development of instructional materials necessary to
provide students with a hands-on training experience, including the
development and integration of hardware and software components.

Specialized Experience:

-   The Senior Designer shall have three or more years experience performing
    all LCM phases of instructional design and development (i.e., from
    analysis through evaluation). The Senior Designer shall be proficient in
    Distance Learning, E-learning, and technology-based instruction.

-   The Senior Analyst shall have five or more years experience performing all
    software LCM phases (i.e., from analysis through O&M). The Senior Analyst
    shall be proficient in Window NT, web-based applications, and
    telecommunications software and hardware that support web systems and
    video tele-conferencing.

Duties: The Senior Analyst/Designer provides specialized assistance on
problems that require in-depth, state-of-the-art knowledge of a specialized
information or educational systems discipline. The Senior Analyst augments
project teams and supports the contractor's PM by providing technical or
functional knowledge and analysis of specialized or complex problems.
Technical support may include designing databases, system or courseware
integration and testing, evaluating systems or courseware, implementing
telecommunication networks, preparing technical reports, and developing
instructional material.

H.2.7.3  Journeyman Analyst

General Experience: The Journeyman Analyst shall have four (4) years of
progressive Information Technology (IT) experience including at least three
projects in the following technical areas: Distance Learning and
technology-based course delivery; instructional design and development that
supported technology-based training systems; technological design and
implementation that included application software, hardware, and data
communication systems; development of instructional materials necessary to
provide students with a hands-on training experience, including the
development and integration of hardware and software components included in
Section C of this task order.

Specialized Experience:  The Journeyman Analyst shall one (1) year in
management support of substantial e-Learning projects.

Duties: The Journeyman Analyst supports a senior analyst with both technical
and administrative tasks related to the project with direct responsibility for
assuring the correctness of a product.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE H-3

<PAGE>   41

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                  SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.2.7.4  Junior Analyst

General Experience: The Junior Analyst shall have two (2) years of progressive
IT experience including at least one project the following technical areas:
Distance Learning and technology-based course delivery; instructional design
and development that supported technology-based training systems;
technological design and implementation that included application software,
hardware, and data communication systems; development of instructional
materials necessary to provide students with a hands-on training experience,
including the development and integration of hardware and software components
included in Section C of this task order.

Duties:  The Junior Analyst works under close supervision, developing the
requirements of a product from inception to conclusion.  Develops required
specifications for simple to moderate complex problems.

H.2.7.5  Programmer

General Experience: The Programmer shall have one (1) year of progressive
Information Resources Management (IRM) experience including at least two
projects in technical areas included in Section C. At least one project shall
have occurred within the past three (3) years.

Duties: The Programmer performs direct technical work on projects. Works under
general supervision and codes, installs, operates, maintains, configures,
troubleshoots, and repairs IRM systems devices, circuits, cables, components,
software, and end-user devices, components, software and connectivity.
Coordinates with the contractor's project manager, GSA COR, and Government
user representatives to ensure accurate solutions and user satisfaction on
technical matters.

H.2.7.6  Instructor

General Experience:  The Instructor shall have four (4) years of experience in
information systems development, training, or related fields.

Specialized Experience: The Instructor shall have at least two (2) years of
experience in developing and providing ADP and end user training on computer
hardware and application software.

Duties: The Instructor conducts the research necessary to develop and revise
training courses and prepares appropriate training catalogs. Prepares
instructor materials (course outline, background material, and training aids).
Prepares student materials (course manuals, workbooks, handouts, completion
certificates, and course critique forms). Consults with courseware developers
on course development and delivery and provides on-line training facilitation
by conducting e-Learning courses, workshops, and seminars.

H.2.7.7  Web Designer

General Experience: The Web Designer shall have 1 year of computer experience
using Internet/intranet products, including Webserver and related products
selection and administration.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE H-4

<PAGE>   42

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                  SECTION H - SPECIAL CONTRACT REQUIREMENTS

Specialized Experience: The Web Designer shall have at least 1 year of
experience building and installing web sites, including product selection,
configuration, installation, maintenance, and site policy development.
Experience developing web pages using HTML and associated scripting and
graphics integration.

Duties: The Web Designer translates applications requirements into the design
of complex web sites, including integrating web pages and applications to
serve either as stand alone sites or as the front end to web-based
applications. Must be able to apply new and emerging technologies to the site
development process.

H.2.7.8  Technical Editor/Graphics Assistance

General Experience: The Technical Editor/Graphics Assistant shall have 2 years
of experience with IT Graphics development or administrative education
support.

Specialized Experience:  The Technical Editor/Graphics Assistant shall have
project experience with computer graphics or web graphics support.

Duties: The Technical Editor/Graphics Assistant shall have provides
general-purpose administrative and clerical support for project tasks. May
include secretarial support, word-processing, graphics, desktop publishing,
editing and coordination.

H.3  TECHNICAL INSTRUCTIONS

Technical instructions will be approved in writing by the GSA COR prior to the
provision of any service or support by the contractor. Technical instructions
will be in the form of an abbreviated specification/statement of work,
containing pertinent technical information relevant to the OLU-related service
or training to be provided (description of class, design requirements, system
involved, types of equipment needed, length of class, instructors, attendees,
etc.). The contractor will propose hours and any other cost elements in its
cost proposal estimate of the specific course development or service for that
class which will be negotiated.

H.4  PRIME CONTRACTOR'S RESPONSIBILITIES WITH ITS TEAM/SUBCONTRACTORS

a)  It is agreed and understood that the Prime Contractor is totally
    responsible for the performance of its team/subcontractors for this task
    order. In this regard, the Prime Contractor understands it is its
    responsibility to flow down to all tiers of team/subcontractors all
    Government requirements set forth in the prime's task order, including
    those requirements set forth in the Prime Contractor's technical and price
    proposals as necessary for the performance of each team/subcontract.

b)  If, in the conduct of this contract, any issue arises regarding the
    Prime's team/subcontractor, the Prime Contractor understands and agrees
    that it is its responsibility to resolve all issues.

c)  The Prime's demonstrated performance in managing its team/subcontractors
    will be reviewed and evaluated during the normal evaluation of the Prime
    Contractor's performance during this task order.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE H-5

<PAGE>   43

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                  SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.5  TRAVEL (LONG DISTANCE)

All travel costs associated with the performance of this Task Order shall be
included in the appropriate line items under Program Support. The travel
includes only long-distance travel; not local within 50 miles of the
contractor's place of performance. The contractor will be reimbursed for the
reasonable actual travel costs incurred in the performance of this Task Order
excluding profit/fee.

H.6  POSTAWARD CONFERENCE

The Contractor agrees to attend any postaward conference convened by the
Contracting Officer in accordance with Federal Acquisition Regulations Subpart
42.5.

H.7 INCORPORATION OF CONTRACTOR'S TECHNICAL AND COST/PRICE PROPOSAL SUBMITTED
MARCH 1, 2001, AND AS CLARIFIED MARCH 14, 2001

The contractor's technical and price/cost proposal entitled, "Federal Learning
Technical Program Task Proposal, GSA On-Line University, RFQ 20215GSD-02"
dated 3/1/2001 and as clarified 3/14/2001 is incorporated by reference and
made a part of this task order. In the event of any inconsistency between the
provisions of this task order and the contractor's technical and price/cost
proposal, the task order provisions take precedence.

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE H-6

<PAGE>   44

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                SECTION J - LIST OF DOCUMENTS AND ATTACHMENTS

J.1  ATTACHMENTS

Quality Assurance Surveillance Plan (QASP) Attachment A)
Problem Notification Report (PNR) (Attachment B)
Sample Courses from Required Areas (Attachment C)
Current GSA OLU Required Courses (Attachment D)

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE J-1

<PAGE>   45

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                 ATTACHMENT A

--------------------------------------------------------------------------------

                                 ATTACHMENT A

                  QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

This plan is be incorporated into the task order upon award and used to
monitor contractor performance.

1. TASK ORDER REQUIREMENT:  General Services Administration/Fed Learn: "GSA
On-Line University".

2. REQUIRED SERVICE REQUIREMENTS:  This plan defines the performance
standards/quality levels that the contractor agrees to satisfy in performance
of the following GSA On-Line University (OLU) requirements:

a.      Task 1.  GSA OLU Requirements Section C.3.2.1
b.      RESERVED
c.      Task 3.  OLU Hosting and Maintenance Services Section C.3.2.3
d.      Task 4.  Courseware/Training Provision Section C.3.2.4
e.      Task 5.  Program Management Support Section C.3.2.5

3. PERFORMANCE STANDARDS:

This column identifies the performance standards that will be used to evaluate
their performance after task order award.

4. ACCEPTABLE QUALITY LEVEL (AQL):

This column identifies the quality levels including specific metrics that the
contractor agrees to meet.

5. PRIMARY METHOD OF SURVEILLANCE/EVALUATION:

This column describes the type and how information shall be provided to the
Government to assist them in monitoring contractor performance.

6.NEGATIVE INCENTIVE

This column describes impact on contractor's fixed price payments if they are
unable to satisfy their established performance objectives

GSA OLU PROJECT NO.  20215GSD-02         APRIL 18, 2001                 PAGE A-1

<PAGE>   46

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A

================================================================================

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
ATTACH THE PLAN GSA  QUALITY ASSURANCE SURVEILLANCE PLAN  (REQUIREMENTS MATRIX)
------------------------------------------------------------------------------------------------------------------------------------
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
------------------------------------------------------------------------------------------------------------------------------------
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
------------------------------------------------------------------------------------------------------------------------------------
<S>             <C>            <C>                          <C>                            <C>
Pre-conditions  C.1            Background                   One prime contractor           Not more than one prime
------------------------------------------------------------------------------------------------------------------------------------
                C.1            Scope                        Total Program Support          Acceptable Performance in All Incentive
                                                                                           Impact Areas
------------------------------------------------------------------------------------------------------------------------------------
                C.2            Scope                        Comprehensive Pkg              Performance in All Incentive Impact Areas
------------------------------------------------------------------------------------------------------------------------------------
                C.2            Scope                        Internet/Intranet/CD           Course Delivery as Required
------------------------------------------------------------------------------------------------------------------------------------
                C.2            Scope                        Accessibility                  "
------------------------------------------------------------------------------------------------------------------------------------
                C.2            Scope                        IT services and training       "
------------------------------------------------------------------------------------------------------------------------------------
                C.2            Scope                        Environment Compliance         Meet GSA specific needs
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1          Overview                     Satisfy RFQ Requirements       Acceptable Performance in All  Required
                                                                                           Task Order Areas
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1          Overview                     Internet based web-site        See C.3.2.1.1 Internet site Availability
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1          Overview                     Credits and Certifications     Credit/Certification Provided as
                                                                                           applicable
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(1)       GSA OLU                      Site Performance Caps          Acceptable Capabilities in all Five
                                                                                           Requirement Areas
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(1)       GSA OLU                      Guest Availability             Guests Permitted
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(1)       GSA OLU                      Access Controls                Access Controls Operate Properly
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(2)       N/A                          None                           None
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(4)       Training Courseware          Training Courseware Support    Students Able to Take Courses
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(4)       Training Courseware          Training Materials             Students Obtain Relevant Materials
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(4)       Training Courseware          Training Partnerships          New Providers Are Included
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------------------
                                                                                             *See note at end of document
------------------------------------------------------------------------------------------------------------------------------------
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
------------------------------------------------------------------------------------------------------------------------------------
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
------------------------------------------------------------------------------------------------------------------------------------
<S>              <C>                                  <C>                                                <C>
PRE-CONDITIONS   C.1               Monthly Status Reports (MSRs), In-Progress                            None
                                    Reviews (IPRs), Semi-Annual Performance
                                              Evaluations (SAPEs)
------------------------------------------------------------------------------------------------------------------------------------
                 C.1                              MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.2                              MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.2                       LMS Reporting/MSR/IPR/SAPE                                    None
------------------------------------------------------------------------------------------------------------------------------------
                 C.2                                   "                                                 None
------------------------------------------------------------------------------------------------------------------------------------
                 C.2                                   "                                                 None
------------------------------------------------------------------------------------------------------------------------------------
                 C.2                              MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1                            MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1                        MSR/IPR/SAPE/Monitor                     SEE C.3.2.1.1 INTERNET SITE AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1                            MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(1)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(1)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(1)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(2)                             None                                               None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(4)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(4)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(4)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-2

<PAGE>   47

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(4)       Training Courseware          Initial Tech Support           Tech Support Available and Successful
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(4)       Training Courseware          Follow-on Tech Support         Tech Support Available
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(5)       Program Management           PM Support/Services            Responsive to Technical Instructions
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(5)       Program Management           Develop GSA OLU                Provide Program Support
------------------------------------------------------------------------------------------------------------------------------------
                C.3.1(5)       Program Management           Assist OLU with Surveys        Surveys Completed and Analysed
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2          SPECIFIC REQUIREMENTS        COMPLY WITH QASP               FULLY COMPLY
------------------------------------------------------------------------------------------------------------------------------------
Task#1          C.3.2.1        GSA OLU Rqmts                Government approves            Contractor Provides Approved OLU
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1        GSA OLU RQMTS                VCAMPUS IMPLEMENTS             OLU LOOK AND FEEL WITHIN 5 DAYS AFTER
                                                                                           GOVERNMENT APPROVAL
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1        GSA OLU Rqmts                One stop shopping              "Learning content, educational advisory
                                                                                           services, online registration service,
                                                                                           technical and admin support" Available
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1        GSA OLU RQMTS                24X7 AVAILABILITY              95%
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1        GSA OLU RQMTS                INCIDENT REPORTING             ALL INCIDENTS REPORTED
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1        GSA OLU RQMTS                INCIDENT TRACKING              ALL INCIDENTS TRACKING REPORTED
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.1      OPERATIONAL ENVIRONMENT      SUPPORT TOOLS                  COURSEWARE PROVIDED ANYTIME, ANYWHERE
                                                                                           (90%)
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.1      Operational Environment      Customized browser desktop     See C.3.2.1 "Look and Feel"
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.1      OPERATIONAL ENVIRONMENT      INTERNET SITE AVAILABILITY     95%
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(4)                  User Support Logs/IPR/SAPE                                    None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(4)                  User Support Logs/IPR/SAPE                                    None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(5)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(5)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.1(5)                         MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2                         MSR/IPR/SAPE/AUDIT                                 SEE C.3.2.4.6 QASP
------------------------------------------------------------------------------------------------------------------------------------
Task#1           C.3.2.1                   Certification of Delivery                                     None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1                      CERTIFICATION/REVIEW                      1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1                          MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1                MSR/IPR/SAPE/LMS REPORTING/AUDIT               SEE C.3.2.1.1 INTERNET SITE AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1                    USER SUPPORT LOGS/REVIEW                             SEE C.3.2.1 TRACKING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1                   USER SUPPORT LOGS/IPR/SAPE                   1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.1                        MSR/IPR/SAPE                          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.1                    Certification/Review                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.1                        MSR/IPR/SAPE                          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-3

<PAGE>   48

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.1      OPERATIONAL ENVIRONMENT      COMPLY WITH QASP               FULLY COMPLY
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.2      UPGRADES                     USER NOTIFICATION              5 WORK DAYS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.2      UPGRADES                     COORDINATE WITH GOVERNMENT     GOVERNMENT CONCURRENCE OBTAINED PRIOR TO
                                                                                           SYSTEM UPGRADES OR NEW COURSEWARE
                                                                                           RELEASES
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.3      Internet Connectivity        Accessibility                  Students able to Access Courseware
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.3      Internet Connectivity        Global access                  Students able to Access Courseware
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.3      Internet Connectivity        Commercial Phone Access        Students able to Access Courseware
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.4      TECH SUPPORT SERVICES        TECH SUPPORT/SERVICES          AVERAGE USER SATISFACTION:  ACCEPTABLE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.4      TECH SUPPORT SERVICES        TECH SUPPORT RESPONSE 24 HR.   90% AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.4      TECH SUPPORT SERVICES        ON LINE AND PHONE SUPPORT      95% ANSWERED BY THE 5TH RING
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5      GSA OLU LMS                  Provide a LMS                  LMS Availability
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5      GSA OLU LMS                  Extended LMS access            GSA Client Administrator's Access
                                                                                           Availability
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5      GSA OLU LMS                  Fed Learn Access               GSA Client Administrator's Access
                                                                                           Availability
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5      GSA OLU LMS                  Track student progress         LMS Information Available
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5      GSA OLU LMS                  IMPLEMENT & CONDUCT TESTING    GOVERNMENT ACCEPTANCE
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.1                     MSR/IPR/SAPE/AUDIT                                 SEE QASP (3.2.4.6)
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.2                    REVIEW/MSR/IPR/SAPE                       1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.2                    REVIEW/MSR/IPR/SAPE                       1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.3                        MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.3                        MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.3                        MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.4                 USER SUPPORT LOGS/IPR/SAPE                   1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.4                 USER SUPPORT LOGS/IPR/SAPE                          SEE 3.2.1.4 TECH SUPPORT
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.4                 USER SUPPORT LOGS/IPR/SAPE                          SEE 3.2.1.4 TECH SUPPORT
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5                        MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5                    LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5                    LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5                    LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5                    LMS REPORTS/IPR/SAPE                      1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-4

<PAGE>   49

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5      GSA OLU LMS                  On-line proctoring             As needed per course
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(1)   Virtual Classroom            Classroom accessible via       As needed per course
                                                            LMS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(2)   ONLINE COURSE CATALOGS       INTEGRATED CATALOG             PROVIDES COURSE DESCRIPTIONS,
                                                                                           REQUIREMENTS, AND OFFERINGS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(2)   Online course Catalogs       Course data and requirements   See Integrated Catalog
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(2)   Online course Catalogs       Links to other online          Government Approved Links Available
                                                            catalogs
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(3)   Online learning repository   Learning repository on LMS     Search engine available for Catalog
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(3)   ONLINE LEARNING REPOSITORY   DOWNLOADABLE POSTINGS          SUPPORT MATERIALS ABLE TO BE DOWNLOADED
                                                                                           AS NEEDED
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(3)   Online learning repository   Student notification           Notice of special requirements available
                                                            capability                     with course descriptions
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(3)   ONLINE LEARNING REPOSITORY   LINKS TO ONLINE REFERENCES     GOVERNMENT APPROVED LINKS AVAILABLE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(4)   Online Education Courses     Multiple format offerings      Courseware functions across multiple
                                                                                           formats
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(5)   Online Diagnostics/          Support links to self-tests    Government Approved Links Available
                               Self-Help Tools
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.5(6)   DECISION SUPPORT TOOLS       AUTOMATED REPORTING            REPORTS ARE AVAILABLE AND ACCEPTABLE TO
                                                            CAPABILITIES                   GOVERNMENT
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.6      Access to Educational        Admin Services access          Advisement Services Available
                               Advisory Services
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.7      Access to Administrative     E-commerce capabilities        Students Can Purchase Courses with Credit
                               Support Services             Available                      Cards or Appropriate Authorizations
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.8      ACCESS TO TECHNICAL SUPPORT  TECH SUPPORT AVAILABLE 8-8     90% AVAILABILITY
                               SERVICES                     M-F
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5                    LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(1)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(2)                 LMS REPORTS/IPR/SAPE                      1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(2)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(2)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(3)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(3)                 LMS REPORTS/IPR/SAPE                        SEE C.3.2.4 DOWNLOADABLE POSTINGS
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(3)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(3)                 LMS REPORTS/IPR/SAPE                      SEE C.3.2.4 LINKS TO ONLINE REFERENCES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(4)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(5)                 LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.5(6)                 LMS REPORTS/IPR/SAPE                        SEE C.3.2.4.6 AUTOMATED REPORTING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.6        Education Advisory Services Activity Report/                           None
                                                    IPR/SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.7                    LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.8              TECHNICAL SUPPORT LOGS/IPR/SAPE                        SEE 3.2.1.4 TECH SUPPORT
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-5

<PAGE>   50

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.9      CHRIS                        ADMIN SERVICES ACCESS          WITHIN 1 HOUR OF TIME REQUIRED
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.9(1)   CPT verification capability  Verify student participation   GSA able to Verify Automatically
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.9(2)   Unique user ID               Generate unique User ID        User Ids Automatically Generated by GSA
                                                                                           Authorized Personnel
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.9(2)   Unique user ID               Password retrieval             Passwards Automatically Retrievable by
                                                                                           GSA Authorized Personnel
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.9(2)   Unique user ID               Record all retrievals          Automated Log
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.10     IMPLEMENTATION PLAN          IMPLEMENT OVERALL PLAN         GOVERNMENT ACCEPTANCE OF IMPLEMENTATION
                                                                                           OF GOVERNMENT APPROVED PLAN
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.10     IMPLEMENTATION PLAN          UPDATE IP AS REQUIRED          SUBMITTED WITHIN 2 WEEKS OF GOVERNMENT
                                                                                           REQUEST FOR UPDATE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.1.10     IMPLEMENTATION PLAN          SUBMIT IP PER CONTRACT         GOVERNMENT ACCEPTANCE
------------------------------------------------------------------------------------------------------------------------------------
TASK# 3         C.3.2.3        OLU HOSTING & MAINT. SVC     HOSTING AND MAINTENANCE        REFER TO REQUIREMENTS AND DELIVERABLES
                                                            ACTIVITIES                     IN TASK 1
------------------------------------------------------------------------------------------------------------------------------------
TASK# 4         C.3.2.4        COURSEWARE/TRAINING          SUPPORT & PROVIDE ONLINE TNG   REQUIRED COURSEWARE AVAILABLE WITHIN 45
                                                                                           DAYS OF AWARD
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        COURSEWARE/TRAINING          COURSEWARE AVAILABLE           COURSEWARE AVAILABLE UPON AWARD
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        Courseware/Training          Multiple format offerings      Courseware functions across multiple
                                                                                           formats
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.9       ACCESS/AUTHORIZATION TRANSACTION RECORDS/IPR/         SEE C.3.2.1.5(6) DECISION SUPPORT TOOLS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.9(1)    Access/Authorization Transaction Records/IPR/                   SEE C.3.2.1.9 CHRIS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.9(2)    Access/Authorization Transaction Records/IPR/                   SEE C.3.2.1.9 CHRIS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.9(2)    Access/Authorization Transaction Records/IPR/                   SEE C.3.2.1.9 CHRIS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.9(2)    Access/Authorization Transaction Records/IPR/                   SEE C.3.2.1.9 CHRIS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.10                   CERTIFICATION/REVIEW                      1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.10                CERTIFICATION/MSR/IPR/SAPE                             SEE C.3.2.1.10 IP
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.1.10                   CERTIFICATION/REVIEW                                SEE C.3.2.1.10 IP
------------------------------------------------------------------------------------------------------------------------------------
Task# 3          C.3.2.3           Refer to Requirements and Deliverables in          Refer to Requirements and Deliverables in
                                                     Task 1                                             Task 1
------------------------------------------------------------------------------------------------------------------------------------
Task# 4          C.3.2.4                   Certification/MSR/IPR/SAPE                   1% of Invoice or Compensation fair and
                                                                                                reasonable to parties
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                   CERTIFICATION/MSR/IPR/SAPE                   1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                      LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-6

<PAGE>   51

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        Courseware/Training          Use asynchronous methods       As needed per course
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        Courseware/Training          Include Synchronous Classes    As needed  per course
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        COURSEWARE/TRAINING          DOWNLOADABLE POSTINGS          SUPPORT MATERIALS ABLE TO BE DOWNLOADED
                                                                                           AS NEEDED
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        COURSEWARE/TRAINING          LINKS TO ONLINE REFERENCES     GOVERNMENT APPROVED LINKS AVAILABLE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        Courseware/Training          Quality of Courseware          Average User Quality Satisfaction is at
                                                                                           Least Acceptable
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4        Courseware/Training          New Courseware Areas           Courseware Added with Government
                                                            Available                      Concurrence
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.1      OPERATIONAL ENVIRONMENT      DISABILITIES ACT COMPLIANCE    ALL COURSES OFFERED AS COMPLIANCE IS
                                                                                           MANDATED
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.1      TECH SUPPORT SERVICES        ON LINE AND PHONE SUPPORT      90% AVAILABILITY
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.2      Plug-In Upgrades             Student notification           Users Notified if Need to Update Plug-In
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.2      UPGRADES                     COORDINATE WITH GOVERNMENT     GOVERNMENT CONCURRENCE OBTAINED PRIOR TO
                                                                                           UPGRADES OR NEW COURSEWARE RELEASES
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.3      TRAINING PARTNERSHIPS        ENCOURAGE EXPANSION            AT LEAST 1 NEW PARTNER IDENTIFIED (AND
                                                                                           ADDED WITH GOVERNMENT CONCURRENCE) EACH
                                                                                           SIX MONTHS
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                      LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                      LMS Reports/IPR/SAPE                                       None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                      LMS REPORTS/IPR/SAPE                      1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                      LMS REPORTS/IPR/SAPE                      1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                            IPR/SAPE                                             None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4                          MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.1                        MSR/IPR/SAPE                          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.1                 USER SUPPORT LOGS/IPR/SAPE                   1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.2             Software Upgrades Report/IPR/SAPE                                 None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.2           SOFTWARE UPGRADES REPORT/MSR/IPR/SAPE                      SEE C.3.2.1.2 UPGRADES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.3       TRAINING PARTNER/GROUP ACTIVITIES SUMMARY/IPR/         1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-7

<PAGE>   52

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.3      TRAINING PARTNERSHIPS        TYPES OF PARTNERS              GOVERNMENT APPROVED LINKS AVAILABLE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.3      TRAINING PARTNERSHIPS        MARKETING SUPPORT              NEW PARTNERS' BENEFITS ARE MARKETED
                                                                                           WITHIN GSA OLU
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.3      TRAINING PARTNERSHIPS        PARTNER GROUP                  SHOW PROGRESS IN MARKETING TO POTENTIAL
                                                                                           PARTNERS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.4      EMERGING STANDARDS           SCORM PLAN                     COMPLIANT WITHIN 90 DAYS OF STANDARDS
                                                                                           ISSUANCE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.4      Emerging Standards           Tracking Other Relevant        Reports on Efforts to Comply with Other
                                                            Standards                      Relevant Standards
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.5      PROGRAM MARKETING SPT        MARKETING                      GSA OLU ADVERTISING OR SUPPORT FOR
                                                                                           GOVERNMENT MARKETING
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.5      PROGRAM MARKETING SPT        PUBLICITY                      COR CONCURRENCE RECEIVED PRIOR TO
                                                                                           DISSEMINATION
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.5      PROGRAM MARKETING SPT        UPDATE MARKET APPROACH         DELIVER ACCEPTABLE UPDATED MARKET
                                                                                           APPROACH
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.5      PROGRAM MARKETING SPT        VCAMPUS BEARS COSTS            MARKETING ACTIVITIES DO NOT SHOW COST
                                                                                           IMPACT ON PROJECT
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       COMPLY WITH SECTION F          ALL REPORTS DELIVERED TO GOVERNMENT
                                                                                           WITHIN DEFINED TIME FRAMES
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       ACCESS TO AUTOMATED            GOVERNMENT ACCESS AVAILABILITY AS NEEDED
                                                            REPORTING
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.3       TRAINING PARTNER/GROUP ACTIVITIES SUMMARY/IPR/             PART OF TRAINING PARTNERSHIPS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.3       TRAINING PARTNER/GROUP ACTIVITIES SUMMARY/IPR/             PART OF TRAINING PARTNERSHIPS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.3       TRAINING PARTNER/GROUP ACTIVITIES SUMMARY/IPR/             PART OF TRAINING PARTNERSHIPS
                                                      SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.4          EMERGING STANDARDS UPDATES/MSR/IPR/SAPE             1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.4          Emerging Standards Updates/MSR/IPR/SAPE                              None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.5       OLU MARKETING ACTIVITIES REPORT /MSR/IPR/SAPE          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.5       OLU MARKETING ACTIVITIES REPORT /MSR/IPR/SAPE                    PART OF MARKETING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.5       OLU MARKETING ACTIVITIES REPORT /MSR/IPR/SAPE                    PART OF MARKETING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.5       OLU MARKETING ACTIVITIES REPORT /MSR/IPR/SAPE                    PART OF MARKETING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                        MSR/IPR/SAPE                          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                        MSR/IPR/SAPE                          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-8

<PAGE>   53

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       EVALUATE PERFORMANCE VS QASP   GOVERNMENT  ACCEPTANCE OF REPORTS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       MONTHLY STATUS REPORT          ALL REPORTS DELIVERED WITHIN DEFINED
                                                                                           TIME FRAMES
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       AVAILABILITY OF PERFORMANCE    AUTOMATED ACCESS TO RELEVANT DATA
                                                            DATA                           AVAILABLE AS NEEDED BY THE GOVERNMENT
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       MSR PRIOR TO INVOICE           INVOICE DELIVERED AT LEAST TWO DAYS AFTER
                                                                                           MSR RECEIVED BY GOVERNMENT
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.6      REPORTING REQUIREMENTS       REQUIRED "GUEST" INFORMATION   DELIVERED AS PART OF PERFORMANCE DATA
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.7      QASP                         ENFORCE PROVISIONS OF QASP     100% COMPLIANCE
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.8      Program Quality Control      QCP minimum requirements       QCP Acceptable to Government
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.8(1)   Prepare QCP                  QC Methodology                 QCP Acceptable to Government
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.8(1)   Prepare QCP                  Contents                       QCP Acceptable to Government
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.8(2)   Internal Program Reviews     Performance accessing          QCP Acceptable to Government
                                                            criteria
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.8(2)   INTERNAL PROGRAM REVIEWS     SELF APPRAISAL REPORT          ALL REPORTS DELIVERED WITHIN DEFINED TIME
                                                                                           FRAMES
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.9      In-Progress Reviews          Reviews                        Monthly or as Government Requests
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.9      In-Progress Reviews          Schedule IPR responsibility    Contractor Schedules with COR & POC
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.9      In-Progress Reviews          Monthly status report IPR      Delivered as part of IPR Report
                                                            Items
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                     QASP/MSR/IPR/SAPE                        1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                        MSR/IPR/SAPE                          1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                        MSR/IPR/SAPE                            SEE ACCESS TO AUTOMATED REPORTING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                        MSR/IPR/SAPE                                       PART OF MSR
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.6                        MSR/IPR/SAPE                            SEE ACCESS TO AUTOMATED REPORTING
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.7                     QASP/MSR/IPR/SAPE                               PART OF QASP (C.3.2.4.6)
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.8               Quality Control Plan/IPR/SAPE                                   None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.8(1)                       QCP/SAPE                                             None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.8(1)                       QCP/SAPE                                             None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.8(2)                       QCP/SAPE                                             None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.8(2)                       QCP/SAPE                            1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.9                        MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.9                          MSR/IPR                                              None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.9                          MSR/IPR                                              None
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-9

<PAGE>   54

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.9      IN-PROGRESS REVIEWS          IN-PROGRESS REVIEWS REPORT     PROVIDED 1 WEEK PRIOR TO MEETING
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.9      In-Progress Reviews          IPR After Action Report        Delivered within 15 calendar days after
                                                                                           IPR
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.10     SEMI ANNUAL PERFORMANCE      PROVIDE REQUIRED DATA          ALL ITEMS OF SAPE REPORTED
                               EVALUATIONS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.10     Semi Annual Performance      VCampus scheduling             Contractor Schedules with COR & POC
                               Evaluations
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.10     Semi Annual Performance      Evaluation Agenda/Content      Government Approved Agenda/Format
                               Evaluations
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.10     Semi Annual Performance      Briefing and/or report         Government Approved Agenda/Format
                               Evaluations                  format
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.11     CONTRACT TRANSITION          SMOOTH TRANSITION WHEN         CONTRACTOR SUPPORTED TRANSITION
                                                            NECESSARY
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.11     CONTRACT TRANSITION          TRANSITION DOCUMENTATION/      30 DAYS AFTER END OF TASK ORDER
                                                            DATA
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.4.11     Contract Transition          Transition Plan Completed      Draft 30 days after "TBD" final 2 weeks
                                                                                           after receipt of Government comments
------------------------------------------------------------------------------------------------------------------------------------
Task# 5         C.3.2.5        PGM MGMT SPT                 Technical Instructions         Contractor Works from Technical
                                                            Identify Effort                Instructions
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.1      PGM MGMT SPT                 Management & admin services    Per Technical Instructions
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.1      PGM MGMT SPT                 ID the PM                      PM Identified
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.9          IN-PROGRESS REVIEWS REPORT/MSR/IPR/SAPE             1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.9        In-Progress Reviews After Action Report/MSR/                           None
                                                    IPR/SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.10                           SAPE                              1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.10                           SAPE                                               None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.10                           SAPE                                               None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.10                           SAPE                                               None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.11               REVIEW/TRANSITION PLAN FINAL                  1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.11               REVIEW/TRANSITION PLAN FINAL                  1% OF INVOICE OR COMPENSATION FAIR AND
                                                                                                REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.4.11       Transition Plan Draft; Transition Plan Final                           None
------------------------------------------------------------------------------------------------------------------------------------
TASK# 5          C.3.2.5                        TIs/MSR/IPR/SAPE                                         None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.1                      TIs/MSR/IPR/SAPE                                         None
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.1                        MSR/IPR/SAPE                                           None
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-10

<PAGE>   55

                    ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                  ATTACHMENT A
<TABLE>
<CAPTION>
     Task            RFQ            REQUIRED SERVICE                  STANDARD                    ACCEPTABLE QUALITY LEVELS
                   Section            Requirements                  Performance                      Performance Metrics
                  Reference
<S>             <C>            <C>                          <C>                            <C>
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.2      TECH SPT SERVICES            PROVIDE SUPPORT PER            PER TECHNICAL INSTRUCTIONS
                                                            TECHNICAL INSTRUCTIONS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.3      MARKETING SUPPORT            MARKET MIRROR SITE SERVICES    PER TECHNICAL INSTRUCTIONS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.3      Marketing Support            ID needs to the COR            Areas of Need Identified
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.4      SPECIALIZED SUPPORT          PROVIDE CUSTOM SUPPORT         PER TECHNICAL INSTRUCTIONS
------------------------------------------------------------------------------------------------------------------------------------
                C.3.2.5.4      Specialized Support          ID needs to the COR            Areas of Need Identified
------------------------------------------------------------------------------------------------------------------------------------
*NOTE: THE TERMS AND CONDITIONS OF THE INSPECTION AND
ACCEPTANCE CLAUSE AND ANY OTHER CLAUSE OF THE GSA
SCHEDULE CONTRACT REMAIN, NOTWITHSTANDING THE FACT
THAT FOR SOME TASKS NO NEGATIVE INCENTIVE HAS BEEN
SPECIFIED.
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<TABLE>
<CAPTION>
     TASK            RFQ                     METHOD OF SURVEILLANCE                              NEGATIVE INCENTIVE*
                   Section                     Quality Assurance                                 Impact on Payments*
                  Reference
<S>              <C>                                  <C>                                                <C>
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.2       CUSTOM TECHNICAL SUPPORT ACTIVITY REPORTS/MSR/         1% OF INVOICE OR COMPENSATION FAIR AND
                                      IPR/ SAPE/REVIEW OF TI DELIVERABLES                       REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.3       SPECIALIZED MARKETING SUPPORT ACTIVITY REPORTS/        1% OF INVOICE OR COMPENSATION FAIR AND
                                    MSR/IPR/ SAPE/REVIEW OF TI DELIVERABLES                     REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.3       Specialized Marketing Support Activity Reports/                         None
                                                  MSR/IPR/SAPE
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.4       CUSTOM SUPPORT ACTIVITY REPORTS/MSR/IPR/SAPE/          1% OF INVOICE OR COMPENSATION FAIR AND
                                           REVIEW OF TI DELIVERABLES                            REASONABLE TO PARTIES
------------------------------------------------------------------------------------------------------------------------------------
                 C.3.2.5.4        Custom Support Activity Reports/MSR/IPR/SAPE                           None
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

GSA OLU PROJECT NO. 20215GSD-02  APRIL 18, 2001                        PAGE A-11

<PAGE>   56

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

                                 ATTACHMENT B

================================================================================

                         PROBLEM NOTIFICATION REPORT

TASK ORDER:  _____________________DATE:  _______________

1.  Nature and sources of problem:

2.  COR was verbally notified on:  (date) ___________________

3.  Is action required by the Government?    Yes_____  No_____

4.  If YES, describe Government action required and date required:

5.  Will problem impact delivery schedule?    Yes_____  No_____

6.  If YES, identify what deliverables will be effected and extent of delay:

7.  Can required delivery be brought back on schedule?    Yes_____  No_____

8.  Describe corrective action needed to resolve problems:

9.  When will corrective action be completed?

10.  Are increased costs anticipated?    Yes_____  No_____

11.  Identify amount of increased costs anticipated, their nature, and define
     Government responsibility for problems and costs:

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE B-1

<PAGE>   57

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)

================================================================================

Below are course descriptions for sample courses in the required areas to be
input into the bid spreadsheet and included in the awarded Task Order for
information purposes.

<TABLE>
<CAPTION>
                                                                                             BASE YEAR
                                    AREAS AND SAMPLES                                     PROJECTED USAGE  UNIT PRICE  AREA TOTAL
<S>                                                                                       <C>              <C>        <C>
FINANCE & ACCOUNTING AREA                                                                       400        $          $
FUNDAMENTALS OF ACCOUNTING (INTRODUCTORY COURSE:  20 HOURS)
This practical course gives you the why's and how's to accurately conduct
accounting activities. This course examines the theories of accounting, how to
maintain accounting records, and how to generate financial statements. Upon
completion of this course, learners will know how to record accounting
information, prepare financial statements, and understand generally accepted
accounting principles.

DESKTOP APPLICATIONS AREA                                                                       1500       $          $
POWERPOINT 97 INTRODUCTION (INTRODUCTORY COURSE:  5 HOURS)
This class teaches the basic features and functionality of Microsoft PowerPoint
97. The following topics are covered:
- Introduction to PowerPoint
- Beginning a presentation
- Drawing tools
- Clip art and WordArt
- Organization charts and Microsoft Graph
- Templates and the Slide Master
- Slide shows, output, and presentation options
- Saving presentations for Internet viewing and delivery
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-1

<PAGE>   58

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)
================================================================================

<TABLE>
<CAPTION>
                                                                                             BASE YEAR
                                    AREAS AND SAMPLES                                     PROJECTED USAGE  UNIT PRICE  AREA TOTAL
<S>                                                                                       <C>              <C>        <C>
BUILDING TRADES (BOCA) AREA                                                                     100        $          $
MIXED OCCUPANCY (INTRODUCTORY COURSE:  2 HOURS)
After completing the seminar, learners will be better able to:
- Define the concept of mixed occupancies.
- Identify and define three options for code compliance for mixed occupancies.
- Follow a four step process for determining code requirements for the
nonseparated uses option.
- Follow a six step process for determining code requirements for the
separated uses option.
- Explain the relative costs and benefits for each option.

COMPUTER COURSES AREA (CERTIFICATION, WEB DESIGN, WEB USER, ETC)                                600        $          $
DESIGNING WEB PAGES (INTRODUCTORY COURSE:  4 HOURS)
Create Web page content using the popular hypertext markup language (HTML).
You will learn how to use HTML in formatting documents, using hypertext links,
adding images to pages, and using style and design. . Course assumes
familiarity with the World Wide Web and the ability to use a word processor.
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-2

<PAGE>   59

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)
================================================================================

<TABLE>
<CAPTION>
                                    AREAS AND SAMPLES                                     PROJECTED USAGE  UNIT PRICE  AREA TOTAL
<S>                                                                                             <C>        <C>        <C>
PROJECT MANAGEMENT AREA                                                                         1000       $          $
PROJECT MANAGEMENT #1 (INTRODUCTORY COURSE:  3 HOURS)
In this course, project managers will learn the following fundamentals of
Project Management:
- List the five steps of the project management process.
- Implement seven steps during project planning.
- Complete six steps when executing a project plan.
- Identify six project areas that should be controlled.
- Ask questions to determine when a project should be terminated.

MANAGEMENT "SOFT SKILLS" AREA                                                                   400        $          $
FUNDAMENTALS OF BUSINESS WRITING (INTRODUCTORY COURSE:  3 HOURS)
Participants in this course will learn to:
- Identify and avoid common writing pitfalls.
- Follow various writing guidelines. -Understand why word choice is important.
- Properly structure a paragraph. -Use positive and negative messages
effectively.

</TABLE>

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-3

<PAGE>   60

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)
================================================================================

<TABLE>
<CAPTION>
                                                                                             BASE YEAR
                                    AREAS AND SAMPLES                                     PROJECTED USAGE  UNIT PRICE  AREA TOTAL
<S>                                                                                       <C>              <C>        <C>
MARKETING AND SALES AREA                                                                        300        $          $
EFFECTIVE SALES PRESENTATIONS (INTRODUCTORY COURSE:  1.5 HOURS)
In this course you will learn how to:
- Instantly capture a prospect's interest on the first face-to-face sales call
- Strategically question your customer to uncover his or her REAL business issue
that you can help with
- Sell against your competition without lowering your price
- Transition to the sales close
- Identify the seven universal customer sales needs

PERSONAL DEVELOPMENT AREA                                                                       500        $          $
TIME MANAGEMENT (INTRODUCTORY COURSE:  2 HOURS)
This course will develop the skills you need to manage your time effectively..
You will use various time management techniques to meet your own deadlines as
well as help your employees meet theirs. Learn to:
- Understand the importance of time management.
- Recognize the myths of time management.
- Differentiate between important and urgent issues.
- Identify time control problems.
- Develop a time management plan.
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-4

<PAGE>   61

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)
================================================================================

<TABLE>
<CAPTION>
                                                                                             BASE YEAR
                                    AREAS AND SAMPLES                                     PROJECTED USAGE  UNIT PRICE  AREA TOTAL
<S>                                                                                       <C>              <C>        <C>
INFORMATION TECHNOLOGY - OTHER AREAS                                                            200        $          $
INTRODUCTION TO TCP/IP CONCEPTS (INTRODUCTORY COURSE:  4 HOURS)
This course provides an overview of the use of TCP/IP with several different
operating systems.  The relationships between the OSI reference, Microsoft
networking, and TCP/IP models are discussed.  This leads into a detailed
explanation of the TCP/IP Application layer and how data is processed.

GSA COURSES AREA (Courses are already owned by Government and need only be delivered)          15,000      $          $
ANNUAL ETHICS TRAINING (REFRESHER COURSE:  0.5 HOURS)
This OGE web-based training module on "Gifts from Outside Sources" will
refresh your knowledge of the ethics gift rules through an interactive
experience.

HOW TO RESPOND TO AN ANTHRAX THREAT (INTRODUCTORY COURSE: 1.5 HOURS)
The mail center is a major gateway into any business or government agency. Each
day, the typical mail center handles hundreds or thousands of packages from
routine letters to confidential documents, high value parcels, and even money.
Despite this, many managers overlook security and training for this critical
nerve center. An effective mail center security program should have two
components, a plan for what to do in a common situation and training for all
employees. This training module will give you, the Mail Manager, the tools to
prepare your staff for how to respond to an anthrax threat in a mail center.
(CONTINUED NEXT PAGE)
</TABLE>

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-5

<PAGE>   62

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)
================================================================================

NCR NEW EMPLOYEE ORIENTATION (INTRODUCTORY COURSE:  1.5 HOURS)
NCR's New Employee Orientation program provides the new employee with a broad
overview of the services that GSA performs. It covers the following areas:
- An overview of GSA's mission and strategic goals
- An introduction to NCR's Customer Service Philosophy, Core Values and
  Standards
- An overview of the NCR structure and the services provided by our components
  to include information about the NCR Business Strategy and Operational Plan
- Information on conduct and ethics
- Information about EEO
- Information about Employment matters
- Information about Employee Benefits

                      Information about Career Management

PEGASYS NAVIGATION (INTRODUCTORY AND REFRESHER COURSE:  2 HOURS)

Pegasys Navigation will take approximately 2 hours to complete and will teach
you how to use Pegasys. This course will also serve as refresher/maintenance
training. After successful completion of the course, you will have learned
navigation skills, how to create and route transactions, approve or disapprove
forms, create and attach memos and external documents to Pegasys forms, search
for forms and documents, and print GSA purchasing forms and documents.

PURCHASE CARD TRAINING (INTRODUCTORY AND REFRESHER COURSE:  2 HOURS)

This course provides the required training that purchase cardholders and
approving officials in GSA must complete before their purchase card accounts
can be established. The course covers account setup and maintenance
procedures, procurement regulations governing micropurchases, record keeping
requirements and purchase card security requirements.

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-6

<PAGE>   63

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

     ATTACHMENT C: SAMPLE COURSES FROM REQUIRED AREAS (FOR BID PURPOSES)
================================================================================

<TABLE>
<CAPTION>
                                                                                             BASE YEAR
                                    AREAS AND SAMPLES                                     PROJECTED USAGE  UNIT PRICE  AREA TOTAL
<S>                                                                                       <C>              <C>        <C>
AREA TOTALS:
FINANCE & ACCOUNTING AREA                                                                              400 $          $
DESKTOP APPLICATIONS AREA                                                                             1500 $          $
BUILDING TRADES (BOCA) AREA                                                                            100 $          $
COMPUTER COURSES AREA (CERTIFICATION, WEB DESIGN, WEB USER, ETC)                                       600 $          $
PROJECT MANAGEMENT AREA                                                                               1000 $          $
MANAGEMENT "SOFT SKILLS" AREA                                                                          400 $          $
MARKETING AND SALES AREA                                                                               300 $          $
PERSONAL DEVELOPMENT AREA                                                                              500 $          $
INFORMATION TECHNOLOGY - OTHER AREAS                                                                   200 $          $
GSA COURSES AREA (Courses are already owned by Government and need only be delivered)               15,000 $          $
                                                                          BASE YEAR TOTAL           20,000
</TABLE>

NOTE: For Option 1 and Option 2 pricing, the Offeror shall apply the same
ratio of usage per course area to the total usage per period. For example,
Finance & Accounting Area represents 2% of the base total usage of 20,000; 2%
of the Option 1 usage of 30,000, and 2% of the Option 2 usage of 40,000.

GSA OLU PROJECT NO.  20215GSD-02                                        PAGE C-7

<PAGE>   64

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

        ATTACHMENT D: GSA ON-LINE UNIVERSITY CURRENT REQUIRED COURSES

===============================================================================

        NOTE: THIS COURSE CATALOG IS CURRENTLY REQUIRED FOR THE EXISTING
      ON-LINE REQUIREMENT BUT NOT A MANDATORY REQUIREMENT FOR THE ON-LINE
     UNIVERSITY RFQ AS AMENDED #20215GSD-02 AND IS INCLUDED IN THE AWARDED
                      TASK ORDER FOR INFORMATION PURPOSES
                                 COURSE CATALOG
                                   (8/14/00)

ACCOUNTING AND FINANCE

Asset Allocation
Bond Funds: Case Study
Business Math and Statistics
Capital Budgeting
Designing Financial Strategies Part I: Understanding Client Needs
Designing Financial Strategies Part II: Building Client Wealth
Designing Financial Strategies Part III: Preserving Client Assets
Equity Investing: Concentrated Portfolios & the Perils of Arbitration
Essentials of Accounting
Ethics and Suitability
Financial Accounting: A Management Perspective
Mortgage-Backed Security - Asset-Backed, Multi-Family & Commercial Securities
Mortgage-Backed Security - Collateralized Mortgage Obligations
Mortgage-Backed Security - Investment Considerations & Regulatory Requirements
Mortgage-Backed Security - Pass-Through Securities
Mortgage-Backed Security - Value in MBSs
Mutual Funds: A Case Study
Outside Business Activities and Selling Away
Public Communication
Qualified Retirement Plans I: Plan Types and Benefits
Qualified Retirement Plans II: Plan Types and Benefits
Recommending Mutual Funds
Registered Investment Advisors
Senior Needs Planning Part I
Senior Needs Planning Part II
Senior Needs Planning Part III
Supervising Registered Representatives: Case Studies in Suitability and Ethics
The Basics of Budgeting
The Financial Accounting Cycle
The MBA Primer - Business Statistics
The MBA Primer - Complete Package
The MBA Primer - Finance
The MBA Primer - Financial Accounting
The MBA Primer - Managerial Economics
Understanding Corporate Finance
Understanding Financial Statements
Variable Annuities

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-1

<PAGE>   65

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

        ATTACHMENT D: GSA ON-LINE UNIVERSITY CURRENT REQUIRED COURSES
================================================================================

CERTIFICATION

A+: Maintaining Your PC - Part 1
A+: Maintaining Your PC - Part 2
A+: Supporting DOS/Windows - Part 1
A+: Supporting DOS/Windows - Part 2
Administering Web Sites (MCSE #70-087)
Analyzing Business Requirements - Part 1
Analyzing Business Requirements - Part 2
Analyzing Business Requirements - Part 3
Analyzing Business Requirements - Part 4
Component Servers of IIS (MCSE #70-087)
Configuring the Server Resources (MCSE #70-068)
Designing Database and User Interface
Developing Logical Design

Developing Technical Architecture
Implementing the Windows NT Server 4.0 (MCSE #70-067)
Implementing the Windows NT Workstation (MCSE #70-073)
Installation and Configuration (MCSE #70-068)
Internetworking the NT Server 4.0 (MCSE #70-068)
Internetworking with TCP/IP (MCSE #70-059)
Introduction to IIS (MCSE #70-087)
Java 2 Platform - Building GUI (Sun Exam #310-025)
Java 2 Platform - Classes and Inheritance (Sun Exam #310-025)
Java 2 Platform - Exceptions and Threads (Sun Exam #310-025)
Java 2 Platform - Introduction to Java 2 (Sun Exam 310-025)
Java 2 Platform - Java Languages and Semantics (Sun Exam #310-025)
Java 2 Platform - Standard Packages (Sun Exam #310-025)
MS SQL Server 7.0 - Automating Tasks and Loading Data (MCSE + Internet #70-028)
MS SQL Server 7.0 - Optimizing Query Performance (MCSD/MCSE + Internet #70-029)
MS SQL Server 7.0 - Replication and Server Performance (MCSE + Internet #70-028)
MS SQL Server 7.0: Managing Databases - Part 1 (MCSE + Internet #70-028)
MS SQL Server 7.0: Managing Databases- Part 2 (MCSE + Internet #70-028)
MS Visual Basic 6.0 - Accessing Data in Distributed Systems (MCSD #70-175)
MS Visual Basic 6.0 - Building Com Components (MCSD #70-175)
MS Visual Basic 6.0 - Building Components with MTS (MCSD #70-175)
MS Visual Basic 6.0 - COM Components (MCSD #70-176)
MS Visual Basic 6.0 - Creating Internet Applications (MCSD #70-175)
MS Visual Basic 6.0 - Data Access (MCSD #70-176)
MS Visual Basic 6.0 - Debugging and Compilation (MCSD #70-176)
MS Visual Basic 6.0 - Debugging and Compiling Applications (MCSD #70-175)
MS Visual Basic 6.0 - Internet Programming and Deploying (MCSD #70-176)
MS Visual Basic 6.0 - Programming Fundamentals (MCSD #70-176)
MS Visual Basic 6.0 - Visual Basic 6 Fundamentals (MCSD #70-175)
Maintaining Networks (MCSE #70-058)
Managing Resources (MCSE #70-068) version 2

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-2

<PAGE>   66

                   ATTACHMENT #1 TO TASK ORDER T0901BH5001

        ATTACHMENT D: GSA ON-LINE UNIVERSITY CURRENT REQUIRED COURSES
================================================================================
CERTIFICATION (CONTINUED)

Managing TCP/IP Networks (MCSE #70-059)
Microsoft SQL Server 7.0 - Implementing Data Integrity (MCSD/MCSE + Internet #70
Microsoft SQL Server 7.0 - Installing and Configuring (MCSE + Internet #70-028)
Microsoft SQL Server 7.0 - Introducing SQL Server Architecture (MCSD/MCSE + Inte
Microsoft SQL Server 7.0 - Managing Data Processing (MCSD/MCSE + Internet #70-02
Microsoft SQL Server 7.0 - Retrieving Information (MCSD/MCSE + Internet #70-029)
Monitoring and Optimization - 1 (MCSE #70-068)
Monitoring and Optimization - 2 (MCSE #70-068)
Networking Essentials - Part 1 (NETg MCSE)
Networking Essentials - Part 2 (NETg MCSE)
Networking Fundamentals (MCSE #70-058)
Networking Operation (MCSE #70-058)
Networking Standards (MCSE #70-058)
Networking with the NT Workstation (MCSE #70-073)
Networking with the Windows NT Server 4.0 (MCSE #70-067)
PC Repair I - Basic A+ Certification
PC Repair II - Intermediate A+ Certification
PC Repair III - Advanced A+ Certification
Planning for the NT Server 4.0 (MCSE #70-068)
Supporting the Windows NT Server 4.0 (MCSE #70-067)
Supporting the Windows NT Workstation (MCSE #70-073)
TCP/IP Services (MCSE #70-059)
Troubleshooting the NT Server 4.0 (MCSE #70-068)

DESKTOP APPLICATIONS

Access 7.0 for Windows 95 Fundamentals  version 2
Access 97 Intermediate version 2
Access 97 Introduction version 2
Adobe Acrobat 3.01
Adobe PageMill 3.0
Crystal Reports 6.0 Advanced
Crystal Reports 6.0 Introduction
Excel 7.0 for Windows 95 Fundamentals  version 2
Excel 97 Intermediate version 2
Excel 97 Introduction version 2
MS Access 2000: Fundamentals
MS Excel 2000: Fundamentals
MS FrontPage 98: Intermediate
MS FrontPage 98: Introduction
MS Outlook 98
MS PowerPoint 2000: Fundamentals
MS Word 2000: Fundamentals
Microsoft Access 2000: End User Fundamentals
Microsoft Excel 2000: Fundamentals

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================================================================================
DESKTOP APPLICATIONS (CONTINUED)

Microsoft Outlook 2000: Fundamentals
Microsoft PowerPoint 2000: Fundamentals
Microsoft Windows 98: End User Fundamentals
Microsoft Word 2000: Fundamentals
Optimizing Projects (MS Project 98)
PhotoImpact 4
PowerPoint 97 Intermediate version 2
PowerPoint 97 Introduction version 2
Scheduling and Tracking Projects (MS Project 98)
Simply 3D
Word 7.0 for Windows 95 Fundamentals version 2
Word 97 Intermediate version 2
Word 97 Introduction version 2

BUILDING TRADES-BOCA COURSES

Hot Water Systems
International  Property Maintenance and Housing Inspection Online Pract. Set
Issuing Temp Cert of Occupancy
Keys to Successful Building Dept. Management
Mixed Occupancy
Right of Entry
Soil investigation Basics
Structural Loads
3B Fire Protection
Building the Media Relationship
Concepts for Exterior Wall Fire Resistance
Concepts of the International Property Maintanence Code: Light Ventilation....
Fire Suppression Systems

MANAGEMENT SKILLS

(#1) Project Management: Leadership and Language
(#2) Project Management: Analyzing, Planning and Scheduling
(#3) Project Management: Resources, Budgets, and Implementation
(#4) Project Management:  Project Controls, Risks, Communications & Time Manag
Assigning Tasks Effectively version 2
Business Communications: A Managerial Approach
Coaching for Improved Performance version 2
Dealing With Complaints version 2
Dealing With Conflicts version 2
Delegating Effectively version 2
Delegating for Results
Developing Performance Standards version 2

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================================================================================
MANAGEMENT SKILLS (CONTINUED)

Effective Leadership in the New Workplace
Empowerment
Ethics in Business
Fundamental Skills of Communicating version 2
Fundamental Skills of Management version 2
How To Train an Outstanding Customer Service Team by Bob Losyk
How to Create Standards and Measure Performance by Bob Losyk
I Have to Fire Someone! version 2
ISO 9000
Interviewing - More Than A Gut Feeling version 2
Leadership Skills for Women
Leading Teams for Success version 3
Making Effective Decisions Version 3
Managing People Through Change- 2nd Ed.
Motivation in the Workplace version 2
Preparing For Change version 2
Self-Managing Teams
Team Building
The Art of Giving and Receiving Feedback version 2
The Delegation Advantage version 3
The Human Touch Performance Appraisal version 2
The Motivating Leader
The New Supervisor
Using Positive Discipline version 2

OFFICE SKILLS

Advanced Business Writing version 2
Advanced Grammar version 3
Advanced Punctuation version 2
Advanced Spelling version 2
Advanced Vocabulary version 2
Basic Business Math
Basic Business Writing version 2
Basic Clerical Skills version 2
Basic Grammar version 2
Basic Punctuation version 2
Basic Spelling version 2
Basic Vocabulary version 2
Effective Meeting Skills
Effective Presentation Skills
Formatting version 2
Intermediate Spelling version 2
Intermediate Vocabulary version 2
Proofreading version 2
Technical Presentation Skills

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-5

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================================================================================
OPERATING SYSTEMS

Administering Microsoft Windows NT 4.0 - Part 1
Administering Microsoft Windows NT 4.0 - Part 2
Novell NetWare 4.11 Advanced Administration - Part 1
Novell NetWare 4.11 Advanced Administration - Part 2
Novell NetWare 4.11 Advanced Administration - Part 3
Windows NT 4.0 Fundamentals version 3

PERSONAL DEVELOPMENT

Calming Upset Customers
Creativity and Innovation
Developing Self Esteem
Effective Problem Solving version 2
Focusing the Guerrilla Collaborator in You by Jay Conrad Levinson
How To Get Everything Done (And Still Have A Life) version 2
Job Strategies for New Employees version 2
Negotiating Your Success by Dr. James F. Hennig
Personal Time Management
Power & Influence by Tony Alessandra
Power Talking by George Walther
Preventing Job Burnout
Professional Excellence for Secretaries
Quality At Work
Risk Taking
Successful Negotiations
The 5 Second Stress Solution
The Business of Listening
The Memory Works(R) for Names and Faces
The GSA OLU Experience
The GSA OLU Experience (no plug-in)
Workshop in Conflict Solutions

PROGRAMMING

Advanced Programming In C
Building GUI Applications in Java
Getting Started With C
Getting Started with Java
Implementing JavaBeans
Java 2 Platform - Advanced Java (Sun Exam #310-025)
Learning JavaScript
Learning Programming With C
Mastering Java

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-6

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        ATTACHMENT D: GSA ON-LINE UNIVERSITY CURRENT REQUIRED COURSES
================================================================================
PROGRAMMING (CONTINUED)

Mastering Programming in C
Object Oriented Analysis and Design
Object Oriented Programming in C++
Using Packages in Java
VBA Foundations for AutoCAD
VBA Solutions for AutoCAD
Visual Basic 5.0, Level 1: Programming Fundamentals of Visual Basic 5.0
Visual Basic 5.0, Level 2: Programming Visual Basic 5.0 Applications
Visual Basic 5.0, Level 3: Advanced Visual Basic 5.0 Programming Concepts
Visual Basic for Applications

REGULATORY & COMPLIANCE

Accident Investigation
Bloodborne Pathogen Awareness R.2 KSR
Diversity Issues in the Workplace 3rd. Ed.
Driving Safety
Ethics - Taking the High Road by Frank Bucaro
Eye Safety
Fire Prevention and Safety
Forklift Safety
Handling Diversity in the Workplace version 2
Industrial Ergonomics
Legal Issues for Managers version 2
Lock-Out/Tag-Out
OSHA - Ergonomics II - Release 2
OSHA - Personal Protective Equipment Demo
OSHA- Confined Space Entry - Release 2
OSHA- Ergonomics I - Release 2
OSHA- Fire Prevention - Release 2
OSHA- Flammable and Combustible Liquids- Release 2
OSHA- Hazard Communication - Release 2
OSHA- Hearing Protection- Release 2
OSHA- Lockout Tagout - Release 2
OSHA- Personal Protective Equipment - Release 2
OSHA- Respiratory Protection - Release 2
Orientation to Lab Safety
Personal Protective Equipment.
Right-To-Know for Industrial Facilities
Safety Attitudes
Sexual Harassment - Crisp
Sexual Harassment in the Workplace 3rd ed.
Stopping Sexual Harassment Before It Starts version 2
Workplace Violence

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-7

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        ATTACHMENT D: GSA ON-LINE UNIVERSITY CURRENT REQUIRED COURSES
================================================================================
SALES & MARKETING

21st Century Selling by Peter Thomas
Consulting: How to Manage the Account by Paul O'Neil
Consulting: Making the First Contact by Paul O'Neil
Guerrilla Marketing by Jay Conrad Levinson
High Energy Selling by Anthony Parinello
Opening Closed Doors by C. Richard Weylman
Professional Selling
Smart Questions For Salespeople by Dorothy Leeds
Write Sales Letters That Make Your Phone Ring by David Garfinkel

GSA COURSES

Annual Ethics Training for 2000
How to Respond to an Anthrax Threat in the Mail Center
NCR New Employee Orientation
Pegasys Training 1
Purchase Card Training
Pegasys Training 2

TECHNICAL TRADES

Distribution Substation Operation
Fire Alarm Systems
Fire Sprinkler Systems
Protection of Distribution Feeders from Faults
Three-Bus Load Flow

TELECOMMUNICATIONS

Asynchronous Transfer Mode - 2
Basic Data Communications version 3
Basic Telecommunications version 3
Broadband Technologies
Business Communications - Systems and Services
Communications Electronics
Computer Telephony Integration Essentials version 2
DS3 Fundamentals
Datacomm Fundamentals
E1/2M Transmission Fundamentals
Emerging Network Technologies
Fiber Optic Communication
Fiber Optic System Design and Specification (V 2)
Frame Relay - Applications and Technology

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-8

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        ATTACHMENT D: GSA ON-LINE UNIVERSITY CURRENT REQUIRED COURSES
================================================================================
TELECOMMUNICATIONS (CONTINUED)

ISDN Technology
Interconnecting Ethernet & Token Ring LANs
Introduction to Internet/Intranet Technology
Introduction to xDSL Technology
LAN version 2
Local Area Networking
Networking Technologies Series-ATM
SONET
T1 Testing
T1 Transmission Basics
TCP/IP: Concepts and Applications
Telecommunications Technologies
Understanding the Public Telephone Network
Wireless Technologies:  Data- Release 2
Wireless Technologies:  Issues and Concerns- Release 2
Wireless Technologies:  LEC- Release 2
Wireless Technologies:  Overview - Release 2
Wireless Technologies:  Paging - Release 2
Wireless Technologies:  Voice - Release 2
Wireless Technologies:  Voice Advanced- Release 2
X.25 Fundamentals - Revised

TELETUTOR

Teletutor Sampler

WEB DESIGN

ActiveX Fundamentals
Advanced Features of HTML
Advanced JavaScript
Basic JavaScript
Conducting Business on the Net
Designing Web Applications
Designing Web Pages
HTML 4.0 Fundamentals version 2
HTML 4.0 Intermediate
HTML Fundamentals
Launching a Business on the Net
Securing Applications on the Internet
Understanding Internet Security
Using Active Server Pages
Using Dynamic HTML and VBScript

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================================================================================
WEB USER

Exploring the Web with Microsoft Internet Explorer 5
IE 5.0 - Deploying IE 5.0 Using IEAK 5.0
IE 5.0 - Setting Up Components
Microsoft Internet Explorer 5.0: Fundamentals
Netscape Communicator 4.5: Fundamentals
Windows on the Web - Internet Explorer Edition
Windows on the Web - Navigator Edition
Windows on the Web for Internet Explorer 3.X (NPI)
Windows on the Web for Internet Explorer 4.X (NPI)
Windows on the Web for Netscape 3.X (NPI)
Windows on the Web for Netscape Communicator 4.X (NPI)
Windows on the Web- Netscape Navigator 4.0

GSA OLU PROJECT NO.  20215GSD-02                                       PAGE D-10ex10-2

Exhibit 10.2

PROXICOM, INC.

AMENDED AND RESTATED 1996 STOCK OPTION PLAN

      Proxicom, Inc., a Delaware corporation (the “Company”), sets forth herein
the terms of the 1996 Stock Option Plan (the “Plan”) as follows:

1. Purpose

      Under the Plan, Awards may be granted to Eligible Employees and Eligible
Nonemployees to purchase shares of the Company’s capital stock. The Plan is
designed to enable the Company to attract, retain and motivate its Employees,
consultants and others by providing for or increasing the proprietary interests
of such persons in the Company.

2. Definitions

      For purposes of interpreting the Plan and related documents (including
Agreements), the following definitions shall apply:

      2.1. “Affiliate” means the Company and any company or other trade or
business that is controlled by or under common control with the Company,
determined in accordance with the principles of Section 414(b) and 414(c) of
the Code and the regulations thereunder, or is an affiliate of the Company
within the meaning of Rule 405 of Regulation C under the Securities Act.

      2.2. “Agreement” means the Stock Option Agreement under which the Grantee
accepts the Award terms and conditions and receives an Award pursuant to the
Plan.

      2.3. “Annual Incentive Award” means a conditional right granted to a
Grantee under Section 30 hereof to receive a cash payment, Common Stock or
other Award after the end of a specified fiscal year (or such other period as
determined by the Committee).

      2.4. “Award” means individually, collectively or in tandem, an incentive
award granted under the Plan, whether in the form of Options, SARs, Restricted
Stock Awards, or performance shares, or such other form and subject to such
terms as the Committee may determine.

      2.5. “Award Price” means the purchase price for each share of Common Stock
subject to an Award.

      2.6. “Board” means the Board of Directors of the Company.

      2.7. “Code” means the Internal Revenue Code of 1986, as amended. Any
section thereof referenced in the Plan or an Agreement shall include the rules
and regulations thereunder, and any successor provisions thereto.

      2.8. “Committee” means the Compensation Committee of the Board, which must
consist of no fewer than two members of the Board who satisfy the definition
under Rule 16b-3 of the Exchange Act for “nonemployee director”.

      2.9. “Common Stock” means common stock, par value $.01, issued by the
Company.

      2.10. “Company” means Proxicom, Inc., a Delaware corporation, any
Affiliates and any other entity as determined by the Committee.

-7-

      2.11 “Covered Employee” means a Grantee who is a Covered Employee within
the meaning of 
Section 162(m)(3) of the Code.

      2.12. “Effective Date” means August 26, 1996, the date of adoption of the
Plan by the Board.

      2.13. “Eligible Employee” means any Employee of the Company who the
Committee selects to receive an Award.

      2.14. “Eligible Nonemployee” means any former Employee, consultant or
advisor to the Company who the Committee selects to receive an Award.

      2.15. “Employee” means, for the purposes of the Plan, an individual who is
an employee of the Company.

      2.16. “Employer” means the Company.

      2.17. “Exchange Act” means the Securities Exchange Act of 1934, as now in
effect or as hereafter amended. Any section thereof referenced in the Plan or
an Agreement shall include the rules and regulations thereunder, and any
successor provisions thereto.

      2.18. “Fair Market Value” means the value of each share of Common Stock
subject to the Plan determined as follows: (a) if on the Grant Date or other
determination date the shares of Common Stock are listed on an established
national or regional stock exchange, are admitted to quotation on the National
Association of Securities Dealers Automated Quotation System, or are publicly
traded on an established securities market, the Fair Market Value of the shares
of Common Stock shall be the closing price of the shares of Common Stock on
such exchange or in such market (the highest such closing price if there is
more than one such exchange or market) on the trading day immediately preceding
the Grant Date or such other determination date (or if there is no such
reported closing price, the Fair Market Value shall be the mean between the
highest bid and lowest asked prices or between the high and low sale prices on
such trading day); or (b) if no sale of the shares of Common Stock is reported
for such trading day, on the next preceding day on which any sale shall have
been reported. If the shares of Common Stock are not listed on such an
exchange, quoted on such System or traded on such a market, Fair Market Value
shall be determined by the Board or Committee in good faith.

      2.19. “Grant Date” means for a particular Award (i) the date as of which
the Committee approves the Award or (ii) any other date specified by the
Committee, if any.

      2.20. “Grantee” means an individual to whom one or more Awards have been
granted.

      2.21. “Incentive Stock Option” or “ISO” means an incentive stock option
within the meaning of section 422 of the Code. Any Option that is not
specifically designated as an Incentive Stock Option shall under no
circumstances be considered an Incentive Stock Option.

      2.22. “Nonqualified Stock Option” means any Option that does not qualify
under section 422 of the Code.

      2.23. “Option” means an option granted by the Company to purchase Common
Stock pursuant to the provisions of the Plan, including ISOs, Nonqualified
Stock Options and Reload Options.

      2.24. “Option Period” means the period during which Options may be
exercised as defined in section 13.

-8-

      2.25. “Option Term” means the period defined under section 13 herein.

      2.26. “Performance Award” means a conditional right granted to a Grantee
under Section 30 hereof to receive cash payments, Common Stock or other Awards
during a designated time period of up to 10 years.

      2.27. “Plan” means the Proxicom, Inc. 1996 Stock Option Plan, as amended.

      2.28. “Publicly Traded” means that time when the shares of Common Stock
are listed on an established national or regional stock exchange, are admitted
to quotation on the National Association of Securities Dealers Automated
Quotation System, or are publicly traded on an established securities market.

      2.29. “Reload Option” means the right to receive a further Option for a
number of shares of Common Stock surrendered by the Grantee upon exercise of
the original Option.

      2.30. “Restricted Period” means the period of time from the date of grant
of Restricted Stock until the lapse of restrictions attached thereto under the
terms of the Agreement granting such Restricted Stock, pursuant to the
provisions of the Plan or by action of the Committee.

      2.31. “Restricted Stock” shall mean an Award granted by the Committee
entitling the Grantee to acquire, at no cost or for a purchase price determined
by the Committee at the time of grant, shares of Common Stock which are subject
to restrictions in accordance with the provisions hereof.

      2.32. “Securities Act” means the Securities Act of 1933, as now in effect
or as hereafter amended. Any section thereof referenced in the Plan or an
Agreement shall include the rules and regulations thereunder, and any successor
provisions thereto.

      2.33. “Stock Appreciation Right” or “SAR” means a grant entitling the
Grantee to receive an amount in cash or shares of Common Stock or a combination
thereof having a value equal to (or if the Committee shall so determine at the
time of a grant, less than) the excess of the Fair Market Value of a share of
Common Stock on the date of exercise over the Fair Market Value of a share of
Common Stock on the date of grant (or over the Award Price, if the SAR was
granted in tandem with an Option), multiplied by the number of shares with
respect to which the SAR shall have been exercised, with the Committee having
sole discretion to determine the form or forms of payment at the time of grant
of the SAR.

      2.34. ‘’Stock Awards” means any Award which is in the form of Restricted
Stock and any outright grants of Common Stock approved by the Committee
pursuant to the Plan.

      2.35. “Stockholder” means a holder of record of at least one share of the
voting stock of the Company.

      2.36. “Termination of Employment” means that event when a person is no
longer employed by the Company or any Affiliate as an employee, advisor,
consultant or otherwise. The Committee may in its discretion determine (a)
whether any leave of absence constitutes a termination of employment for
purposes of the Plan; (b) the impact, if any, of any such leave of absence on
awards theretofore made under the Plan; and (c) when a change in a
nonemployee’s association with the Company constitutes a termination of
employment for purposes of the Plan. Such determinations of the Committee shall
be final, binding and conclusive.

3. Administration

3.1 Administration of the Plan

-9-

      Prior to the time that the securities of the Company become Publicly
Traded, the Plan shall be administered by the Board (unless and until the Board
appoints the Committee and the members thereof to administer the Plan), in
which case the term “Committee” when used herein with respect to the
administration of the Plan shall be deemed to mean the Board. After the
securities of the Company become Publicly Traded, the Plan shall be
administered by the Committee.

3.2 Scope of Authority

      The Committee shall have the full power and authority to take all actions
and to make all determinations required or provided for under the Plan, any
Award granted or Agreement entered into hereunder, and all such other actions
and determinations not inconsistent with the specific terms and provisions of
the Plan deemed by the Committee to be necessary or appropriate to the
administration of the Plan, any Award or Agreement entered into hereunder.
Actions of the Committee shall be taken by the vote of a majority of its
members; provided, however, that the Plan shall be administered so that Awards
granted under the Plan will qualify for the benefits provided by Rule 16b-3 (or
any successor rule) under the Exchange Act and section 162(m) of the Code, and
the regulations thereunder to the extent the Committee intends such grant to
quality under section 162(m). The interpretation and construction by the
Committee of any provision of the Plan or of any Award granted or Agreement
entered into hereunder shall be final and conclusive.

3.3 No Liability

      No member of the Board or of the Committee shall be liable for any action
or determination made, or any failure to take or make an action or
determination, in good faith with respect to the Plan or any Option granted or
Agreement entered into hereunder.

4. Awards; Common Stock

4.1 Awards

      Awards granted under the Plan may be Incentive Stock Options, Nonqualified
Stock Options, Restricted Stock, Stock Appreciation Rights, and performance
shares, all as more fully set forth herein. No Incentive Stock Option may be
granted to a person who is not an employee of the Company on the date of grant.
Unless otherwise specified in a particular grant, Awards granted under the Plan
are intended to qualify as performance-based compensation for the purposes of
section 162(m) of the Code. Notwithstanding the foregoing, Awards granted under
the Plan may also be Deferred Stock Awards as more fully described in Section
29.

4.2 Common Stock

      The stock that may be issued pursuant to Awards granted under the Plan
shall be Common Stock, which shares may be treasury shares or authorized but
unissued shares. The number of shares of Common Stock that may be issued
pursuant to Awards granted under the Plan shall not exceed in the aggregate
36,500,000 shares of Common Stock, which number of shares is subject to
adjustment and increase. If any Award expires, terminates or is terminated for
any reason prior to exercise in full, the shares of Common Stock that were
subject to the unexercised portion of such Award shall be available for future
Awards granted under the Plan. When the exercise price for an Award under this
Plan is paid with previously outstanding shares or with shares as to which the
Award is being exercised, as permitted in section 13, only the number of shares
of stock issued net of the shares of stock tendered shall be deemed delivered
for purposes of determining the maximum number of shares of Stock available for
delivery under the Plan. Shares of stock delivered under the Plan in
settlement, assumption or substitution of outstanding awards (or obligations to
grant future awards) under the plans or arrangements of another entity shall
not reduce the maximum number of shares

-10-

of stock available for delivery under
the Plan, to the extent that such settlement, assumption or substitution as a
result of the Company or an Affiliate acquiring another entity (or an interest
in another entity).

4.3 Individual Limits

      During any time when the Company has a class of equity security registered
under Section 12 of the Exchange Act, the maximum number of shares of Common
Stock subject to Options that can be awarded in any one calendar year under the
Plan to any person eligible for an Award under Section 5 hereof is two million
(2,000,000). The maximum number of shares that can be awarded under the Plan,
other than pursuant to an Option, to any person eligible for an Award is two
million (2,000,000) per calendar year. The maximum amount that may be earned as
an Annual Incentive Award or other cash Award in any fiscal year by any one
Grantee shall be $1,000,000 and the maximum amount that may be earned as a
Performance Award or other cash Award in respect of a performance period by any
one Grantee shall be $3,000,000.

5. Eligibility

      Awards may be granted under the Plan to all current and former officers
and executive, administrative, technical or professional employees of the
Company; to current and former consultants of the Company; and to any other
individual whose participation in the Plan is determined to be in the best
interests of the Company by the Committee. An individual may hold more than one
Award, subject to such restrictions as are provided herein.

6. Effective Date and Plan Term

6.1 Effective Date

      The Plan is effective as of August 26, 1996, the date of adoption by the
Board, subject to Stockholders’ approval of the Plan within one year of such
Effective Date by a majority of the votes cast at a duly held meeting of the
Stockholders of the Company at which a quorum representing a majority of all
outstanding Common Stock is present, either in person or by proxy, and voting
on the matter, or by written consent in accordance with applicable state law
and the Certificate of Incorporation and By-Laws of the Company and in a manner
that satisfies the requirements of section 162(m) of the Code; provided,
however, that upon approval of the Plan by the Stockholders of the Company, all
Awards granted under the Plan on or after the Effective Date shall be fully
effective as if the Stockholders of the Company had approved the Plan on the
Effective Date. If the Stockholders fail to approve the Plan within one year of
such Effective Date, any Awards granted hereunder shall be null, void and of no
effect.

6.2 Term

      The Plan shall terminate on the date ten (10) years after the Effective
Date.

7. Grant of Awards

7.1 Awards

      The Committee shall determine the type or types of Awards to be made to
each Grantee. Awards may be granted singly, in combination or in tandem subject
to restrictions set forth herein. Without limiting the foregoing, the Committee
may at any time amend the terms of outstanding Awards or issue new Awards in
exchange for the surrender and cancellation of outstanding Awards. The date on
which the Committee approves the Award shall be considered the date on which
such Award is granted, unless the Committee approves a separate grant date. The
terms and conditions of the

-11-

Awards granted under this section shall be
determined from time to time by the Committee, as set forth in the Agreement,
and the conditions herein.

7.2 Nonqualified Options

      The Award Price for each share of Common Stock issuable pursuant a
Nonqualified Stock Option shall be set by the Committee, but may not be less
than par value.

7.3 Incentive Stock Options

      The Award Price for each share of Common Stock issuable pursuant to an
Incentive Stock Option may not be less than the Fair Market Value on the Grant
Date.

7.4 Incentive Stock Options — Special Rules

      Options granted in the form of ISOs shall be subject to the following
provisions:

	 	 	 
	
	(a)		
Grant. No Incentive Option shall be granted pursuant to this plan
more than ten (10) years after the Effective Date.
	 
	(b)		
Annual Limit. An Option shall constitute an ISO only to the extent
that the aggregate Fair Market Value (determined at the time the Option
is granted) of the Common Stock with respect to which ISOs are
exercisable for the first time by any Grantee during any calendar year
under the Plan and all other plans of the Grantee’s employer Company and
its parent and Affiliates does not exceed $100,000. This limitation
shall be applied by taking Options into account in the order in which
such Options were granted.
	 
	(c)		
10% Stockholder. If any Grantee to whom an ISO is to be granted
pursuant to the provisions of the Plan is, on the date of grant, an
individual described in section 422(b)(6) of the Code, then the
following special provisions shall be applicable to the Option granted
to such individual:
	 
	(i)		
the Award Price of shares subject to such ISO shall not be less than
110% of the Fair Market Value of Common Stock on the date of grant; and
	 
	(ii)		
the Option shall not have a term in excess of five (5) years from the
date of grant.

7.5 Changes in Law

      The Committee may establish rules with respect to, and may grant to
Eligible Employees and Eligible Nonemployees, Options to comply with any
amendment to the Code made after the Effective Date.

7.6 Reload Options

      Without in any way limiting the authority of the Committee to make Awards
hereunder, the Committee shall have the authority to grant Reload Options. Any
such Reload Option shall be subject to such other terms and conditions as the
Committee may determine. Notwithstanding the above, (i) the Committee shall
have the right, in its sole discretion, to withdraw a Reload Option to the
extent that the grant thereof will result in any adverse accounting
consequences to the Company and (ii) no additional Reload Options shall be
granted upon the exercise of a Reload Option.

8. Agreements

-12-

      All Awards granted pursuant to the Plan shall be evidenced by written
Agreements in such form or forms as the Committee shall from time to time
determine. Agreements covering Awards need not contain similar provisions;
provided, however, that all such Agreements shall comply with the terms of the
Plan and all applicable laws and regulations. By accepting an Award pursuant to
the Plan, a Grantee thereby agrees that the Award shall be subject to all of
the terms and provisions of the Plan and the applicable Agreement.

9. Stock Appreciation Rights

      The Committee shall have the authority to grant SARs to Eligible Employees
and Eligible Nonemployees either alone or in connection with an Option. SARs
granted in connection with an Option shall be granted either at the time of
grant of the Option or by amendment to the Option. SARs granted in connection
with an Option shall be subject to the same terms and conditions as the related
Option and shall be exercisable only at such times and to such extent as the
related Option is exercisable. An SAR granted in connection with an Option may
be exercised only when the Fair Market Value of the Common Stock of the Company
exceeds the Award Price of the related Option. An SAR granted in connection
with an Option shall entitle the Grantee to surrender to the Company
unexercised the related Option, or any portion thereof and to receive from the
Company cash and/or shares of Common Stock equal to that number of shares of
Common Stock having an aggregate value equal to the excess of (i) the Fair
Market Value of one share of Common Stock on the day of the surrender of such
Option over (ii) the Award Price per share of Common Stock multiplied by (iii)
the number of shares of Common Stock that may be exercised under the Option, or
surrendered; provided, however, that no fractional shares shall be issued. An
SAR granted singly shall entitle the Grantee to receive the excess of (i) the
Fair Market Value of a share of Common Stock on the date of exercise over (ii)
the Fair Market Value of a share of Common Stock on the date of grant of the
SAR, multiplied by (iii) the number of SARs exercised. Payment of any
fractional shares of Common Stock shall be made in cash.

10. Restricted Stock

      The Committee may in its sole discretion grant Restricted Stock to
Eligible Employees and Eligible Nonemployees, subject to the following
provisions. At the time a grant of Restricted Stock is made, the Committee
shall establish a period of time (the “Restricted Period”) applicable to such
Restricted Stock. Each grant of Restricted Stock may be subject to a different
Restricted Period. The Committee may, in its sole discretion, at the time a
grant of Restricted Stock is made, prescribe restrictions in addition to or
other than the expiration of the Restricted Period, including the satisfaction
of corporate or individual performance objectives, which may be applicable to
all or any portion of the Restricted Stock. Such performance objectives shall
be established in writing by the Committee prior to the ninetieth day of the
year in which the grant is made and while the outcome is substantially
uncertain. Performance objectives shall be based on the following business
criteria: Common Stock price, market share, sales, earnings per share, return
on equity, or costs.

      Performance objectives may include positive results, maintaining the
status quo or limiting economic losses. The Committee also may, in its sole
discretion, shorten or terminate the Restricted Period or waive any other
restrictions applicable to all or a portion of the Restricted Stock. Restricted
Stock may not be sold, transferred, assigned, pledged or otherwise encumbered
or disposed of during the Restricted Period or prior to the satisfaction of any
other restrictions prescribed by the Committee with respect to such Restricted
Stock.

10.1 Restrictions

      A Common Stock certificate representing the number of shares of Restricted
Stock granted shall be held in custody by the Company for the Grantee’s
account. The Grantee shall have all rights and privileges of a Stockholder as
to such Restricted Stock, including the right to receive dividends and

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the
right to vote such shares, except that subject to the provisions below, the
following restrictions shall apply: (i) The Grantee shall not be entitled to
delivery of the certificate until the expiration of the Restricted Period; (ii)
none of the shares of Restricted Stock may be sold, transferred, assigned,
pledged or otherwise encumbered or disposed of during the Restricted Period;
(iii) the Grantee shall, if requested by the Company, execute and deliver to
the Company, a Common Stock power endorsed in blank. If a Grantee ceases to be
an Employee of the Company prior to the expiration of the Restricted Period
applicable to such shares, shares of Restricted Stock still subject to
restrictions shall be forfeited unless otherwise determined by the Committee,
and all rights of the Grantee to such shares shall terminate without further
obligation on the part of the Company.

10.2 Delivery of Restricted Shares

      At the end of the Restricted Period, a Common Stock certificate for the
number of shares of Restricted Stock with respect to which the restrictions
have lapsed shall be delivered (less any amount in satisfaction of any
withholding obligation), free of all such restrictions, except applicable
securities laws, to the Grantee. The Company shall not be required to deliver
any fractional shares of Common Stock but shall pay, in lieu thereof, the Fair
Market Value (as of the date the restrictions lapse) of such fractional share
to the Grantee. Notwithstanding the foregoing, the Committee may authorize the
delivery of the Restricted Stock to a Grantee during the Restricted Period, in
which event any Common Stock certificates in respect of any shares of
Restricted Stock thus delivered to a Grantee during the Restricted Period
applicable to such shares shall bear an appropriate legend referring to the
terms and conditions, including the restrictions, applicable thereto.

11. Performance Shares

      The Committee may in its sole discretion grant performance share awards to
such individuals and under such terms and conditions as the Committee shall
determine, subject to the provisions of the Plan. Such an award shall entitle a
Grantee to acquire shares of Common Stock of the Company, or to be paid the
value thereof in cash, as the Committee shall determine, if specified
performance goals are met. Performance shares may be awarded independently of
or in connection with any other Award under the Plan. The Grantee of a
performance share award will have the rights of a shareholder only as to shares
for which a certificate has been issued pursuant to the award and not with
respect to any other shares subject to the award. Except as otherwise may be
provided by the Committee at any time prior to termination of employment, the
rights of a Grantee of a performance share award shall automatically terminate
upon the Grantee’s Termination of Employment for any reason.

12. Award Price

      The purchase price of each share of Common Stock subject to an Award shall
be fixed by the Committee and stated in each Agreement.

13. Term, Vesting and Exercise of Awards

13.1 Term

      Each Award granted under the Plan shall terminate and all rights to
purchase Common Stock thereunder shall cease upon the expiration of ten (10)
years from the Grant Date, as otherwise provided herein, or on such date prior
thereto as may be fixed by the Committee and stated in the Agreement relating
to such Award; provided, however, that in the event the Grantee would otherwise
be ineligible to receive an Incentive Stock Option by reason of the provisions
of Sections 422(b)(6) and 424(d) of the Code (relating to Common Stock
ownership of more than 10 percent), an Option granted to such Grantee which is
intended to be an Incentive Stock Option shall in no event be exercisable after
the expiration of five years from the Grant Date (collectively, the “Option
Term”).

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13.2 Vesting

      Effective January 26, 2000, unless otherwise expressly provided in an
Agreement and approved by the Committee the initial grant of Options hereunder
to Employees shall become vested and exercisable at the following schedule if
the Grantee is an Employee on the relevant anniversary date and has not
experienced a Termination of Employment prior to such anniversary date: one
fourth ( 1/4) of the total number of shares optioned shall become vested and
exercisable on the first anniversary of the Grant Date; an additional one
sixteenth ( 1/16) of the total shares optioned shall become vested and
exercisable at the end of each three month period thereafter until 100% of the
total number of shares optioned are vested and exercisable on and after the
fourth anniversary of the Grant Date.

      Unless otherwise expressly provided in an Agreement and approved by the
Committee, subsequent grants of Options hereunder to Employees shall become
vested and exercisable at the schedule indicated below if the Grantee is an
Employee on the relevant vesting date and has not experienced a Termination of
Employment prior to such vesting date:

	 	 	 
	(a)		
if the Grantee has been employed by the Company for at least one year
at the end of the first three month period following the Grant Date, one
sixteenth ( 1/16) of the total number of shares optioned shall become
vested and exercisable at the end of the first three month period, and
an additional one sixteenth ( 1/16) of the shares optioned shall become
vested and exercisable at the end of each three month period thereafter
until 100% of the total number of shares optioned are vested and
exercisable on and after the fourth anniversary of the Grant Date; or
	 
	(b)		
if the Grantee has not been employed by the Company for at least one
year at the end of the first three month period following the Grant
Date, at the end of the next three month period following the Grant Date
that occurs after the Grantee has been employed by the Company for at
least one year, the portion of the total number of shares optioned that
is equal to the product of one sixteenth ( 1/16) and the number of whole
three month periods that have elapsed since the Grant Date shall become
vested and exercisable. An additional one sixteenth ( 1/16) of the total
shares optioned shall become vested and exercisable at the end of each
three month period thereafter until 100% of the total number of shares
optioned are vested and exercisable on and after the fourth anniversary
of the Grant Date.

      All Awards that do not vest are forfeited.

13.3 Exercise by Grantee

      Only the Grantee receiving an Award (or, in the event of the Grantee’s
legal incapacity or incompetency, the Grantee’s guardian or legal
representative, and in the case of the Grantee’s death, the Grantee’s estate)
may exercise the Award.

13.4 Limitations on Exercise and Sale; Forfeiture

      The Committee, subject to the terms and conditions of the Plan, may in its
sole discretion provide in an Agreement that an Option may not be exercised in
whole or in part for any period or periods of time during which such Option is
outstanding as the Committee shall determine (and as set forth in the Agreement
relating to such Option). Any such limitation on the exercise of an Option
contained in any Agreement may be rescinded, modified or waived by the
Committee, in its sole discretion, at any time and from time to time after the
date of grant of such Option. The Committee may also include such other terms
and conditions as it deems effect the purpose of the Plan and are in the best
interest of the Company.

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13.5 Method of Exercise

      (a) Payment. An Award that is exercisable hereunder may be exercised by
delivery to the Company on any business day, at its principal office addressed
to the attention of the Committee (or such other person identified in an
Agreement), of written notice of exercise, which notice shall specify the
number of shares for which the Award is being exercised, and shall be
accompanied by payment in full of the Award Price of the shares of Common Stock
for which the Award is being exercised. Payment of the Award Price for the
shares of Common Stock purchased pursuant to the exercise of an Award shall be
made, as determined by the Committee and set forth in the Agreement pertaining
to an Award, (i) in cash or by certified check payable to the order of the
Company; (ii) to the extent the Company is not prohibited from purchasing or
acquiring shares of Common Stock, through the tender to the Company of shares
of Common Stock, which shares shall be valued, for purposes of determining the
extent to which the Award Price has been paid thereby, at their Fair Market
Value on the date of exercise; or (iii) by a combination of the methods
described in sections 13.5(a)(i) and (ii) hereof, or such other method
permitted by the Committee; provided, however, that the Committee may in its
discretion at any time impose such limitations or prohibitions on the use of
shares of Common Stock to exercise Awards as it deems appropriate. If and while
payment with Common Stock is permitted for the exercise of an Award granted
under this Plan in accordance with the foregoing provision, the instrument
evidencing the Award may also provide that, in lieu of using previously
outstanding shares therefore, the Grantee may pay the Award Price by directing
the Company to retain so many of the underlying shares as have a market value
on the date of exercise equal to the Award Price, and any such exercise will
cause the surrender and cancellation of the Award to the extent of the shares
so retained by the Company. As soon as practical after receipt of the foregoing
written notice of exercise, full payment of the Award Price, and full payment
of all amounts due to satisfy any applicable tax withholding requirements
(which the Grantee shall be required to pay in cash, rather than by application
of shares of Common Stock otherwise deliverable upon exercise of the Award),
the Company shall deliver to the Grantee, in the Grantee’s name, a certificate
evidencing the number of shares of Common Stock purchased upon exercise of the
Award. An attempt to exercise any Award granted hereunder other than as set
forth above shall be invalid and of no force and effect.

      An Agreement may provide that on and after the date shares of Common Stock
are publicly traded on an established securities market, payment in full of the
Award Price need not accompany the written notice of exercise provided the
notice directs that the Common Stock certificate or certificates for the shares
for which the Award is exercised be delivered to a licensed broker acceptable
to the Company as the agent for the individual exercising the Award and, at the
time such Common Stock certificate or certificates are delivered, the broker
tenders to the Company cash (or cash equivalents acceptable to the Company)
equal to the Award Price.

      (b) Rights. Except as provided in section 10.1, an individual holding or
exercising an Award shall have none of the rights of a Stockholder until the
shares of Common Stock covered thereby are fully paid and issued to such
individual and, except as provided in section 21 hereof, no adjustment shall be
made for dividends or other rights for which the record date is prior to the
date of such issuance.

13.6 Financial Assistance

      The Company is vested with authority under this Plan to assist any
Employee to whom an Award is granted hereunder in the payment of the Award
Price payable on exercise of the Award, by lending part or all of the amount of
such Award Price to such Employee on such terms and at such rates of interest
and upon such security (or no security) as shall have been authorized by or
under authority of the Committee. The Company is under no obligation to provide
such assistance, however.

14. Transferability of Awards; Company’s Right of First Purchase

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14.1 Transferability

      Unless otherwise expressly provided in an Agreement, no Award granted
under the Plan may be sold, transferred, pledged, assigned, hypothecated or
otherwise alienated, other than by will or by the laws of descent and
distribution or pursuant to a qualified domestic relations order, as defined
under the Code or the Employee Retirement Income Security Act, as amended, or
the rules thereunder. The designation of a beneficiary with respect to an Award
shall not constitute a transfer for purposes of this section.

14.2 Right of First Purchase

      While and so long as the securities of the Company have not been Publicly
Traded for at least ninety (90) days, any Common Stock issued on exercise of
any Award granted under this Plan shall be subject to the Company’s right of
first purchase. By virtue of that right, (a) such Common Stock may not be
transferred during the Grantee’s lifetime to any person other than the
Grantee’s spouse, brothers/sisters, parents or other ancestors, and children
and other direct descendants of that individual or of his or her spouse
(“Immediate Family”); a partnership whose members are the Grantee and/or
members of the Grantee’s Immediate Family; or a trust for the benefit of the
Grantee and/or members of the Grantee’s Immediate Family, unless such transfer
occurs within fifteen (15) days following the expiration of thirty (30) days
after the Company has been given a written notice which correctly identified
the prospective transferee or transferees and which offered the Company an
opportunity to purchase the Common Stock at its Fair Market Value in cash, and
such offer was not accepted within thirty (30) days after the Company’s receipt
of that notice; and (b) upon the Grantee’s death, the Company shall have the
right to purchase all or some of such Common Stock at its Fair Market Value
within nine (9) months after the date of death. This right of first purchase
shall continue to apply to any such Common Stock after the transfer during the
Grantee’s lifetime of that Common Stock to a member of the Grantee’s Immediate
Family or to a family partnership or trust as aforesaid, and after any transfer
of that Stock with respect to which the Company expressly waived its right of
first purchase without also waiving it as to any subsequent transfers thereof,
but it shall not apply after a transfer of that Common Stock with respect to
which the Company was offered but did not exercise or waive its right of first
purchase or more than nine months after the Grantee’s death. The Company may
assign all or any portion of its right of first purchase to any one or more of
its Stockholders, or to a pension, retirement or savings plan for Employees of
the Company, who may then exercise the right so assigned. Stock certificates
evidencing Common Stock subject to this right of first purchase shall be
appropriately legended to reflect that right.

15. Termination of Employment

      In the case of Termination of Employment, unless otherwise provided in an
Agreement and other than upon death or Disability (as hereafter defined),
Awards otherwise exercisable on the date of the Termination of Employment will
remain exercisable for a period of three (3) months. If, on the date of the
Termination of Employment, the Grantee is not entitled to exercise the
Grantee’s entire Award, the Common Stock covered by the unexercisable portion
of the Award shall revert to the Plan. If, after Termination of Employment, the
Grantee does not exercise the Award within the time prescribed, the Award shall
terminate and the Common Stock covered by such Award shall revert to the Plan.
For purposes of the Plan, a Termination of Employment with the Company or an
Affiliate shall not be deemed to occur if the Grantee is immediately thereafter
employed with the Company or any Affiliate.

16. Rights in the Event of Death or Disability

16.1 Death

-17-

      If a Grantee dies while employed by the Company or an Affiliate, the
executors, administrators, legatees or distributees of such Grantee’s estate
shall have the right (subject to the general limitations on exercise set forth
in section 13 hereof), at any time within one (1) year (unless otherwise
provided in an Agreement) after the date of such Grantee’s death and prior to
the end of the Award Term, to exercise any Award held by such Grantee at the
date of such Grantee’s death, to the extent such Award was otherwise
exercisable immediately prior to such Grantee’s death.

16.2 Disability

      If a Grantee experiences a Termination of Employment with the Company or
an Affiliate by reason of a “permanent and total disability” within the meaning
of Section 22(e)(3) of the Code (“Disability”) of such Grantee, then such
Grantee shall have the right (subject to the general limitations on exercise
set forth in section 13 hereof), at any time within one (1) year (unless
otherwise provided in an Agreement) after such Termination of Employment and
prior to the expiration of the Award Term, to exercise, in whole or in part,
any Award held by such Grantee at the date of such Termination of Employment,
to the extent such Award was exercisable immediately prior to such Termination
of Employment.

17. Use of Proceeds

      The proceeds received by the Company from the sale of Common Stock
pursuant to Awards granted under the Plan shall constitute general funds of the
Company.

18. Securities Laws

      The Company shall not be required to sell or issue any Award or shares of
Common Stock under any Award if the sale or issuance of such Award or shares
would constitute a violation of any provisions of any law or regulation of any
governmental authority, including, without limitation, any federal or state
securities laws or regulations. If at any time the Company shall determine, in
its discretion, that the listing, registration or qualification of any shares
subject to the Award upon any securities exchange or under any state or federal
law, or the consent of any government regulatory body, is necessary or
desirable as a condition of, or in connection with, the issuance or purchase of
shares, the Award may not be exercised in whole or in part unless such listing,
registration, qualification, consent or approval shall have been effected or
obtained free of any conditions not acceptable to the Company, and any delay
caused thereby shall in no way affect the date of termination of the Award.
Specifically in connection with the Securities Act, upon exercise of any Award,
unless a registration statement under the Securities Act is in effect with
respect to the shares of Common Stock covered by such Award, the Company shall
not be required to sell or issue such shares unless the Company has received
evidence satisfactory to the Company that the Grantee may acquire such shares
pursuant to an exemption from registration under the Securities Act. Any
determination in this connection by the Company shall be final and conclusive.
The Company may, but shall in no event be obligated, to register any securities
covered hereby pursuant to the Securities Act. The Company shall not be
obligated to take any affirmative action in order to cause the exercise of an
Award or the issuance of shares pursuant thereto to comply with any law or
regulation of any governmental authority. As to any jurisdiction that expressly
imposes the requirement that an Award shall not be exercisable unless and until
the shares of Common Stock covered by such Award are registered or are subject
to an available exemption from registration, the exercise of such Award (under
circumstances in which the laws of such jurisdiction apply) shall be deemed
conditioned upon the effectiveness of such registration or the availability of
such an exemption.

19. Exchange Act: Rule 16b-3

19.1 General

-18-

      The Plan is intended to comply with Rule 16b-3 (and any successor thereto)
(“Rule 16b-3”) under the Exchange Act. Any provision or action inconsistent
with Rule 16b-3 shall, to the extent permitted by law and determined to be
advisable by the Committee, be inoperative and void.

19.2 Restriction on Transfer of Common Stock

      Unless otherwise permitted under an exemption under Rule 16b-3, no officer
or other “insider” of the Company subject to section 16 of the Exchange Act
shall be permitted to sell Common Stock (which such “insider” had received upon
exercise of an Award) during the six months immediately following the grant of
such Award.

20. Amendment and Termination

      The Board may, at any time and from time to time, amend, suspend or
terminate the Plan or an Agreement governing any Award that has not vested.
Except as permitted under this Plan, no amendment, suspension or termination of
the Plan or an Agreement shall, without the consent of the Grantee, alter or
impair rights or obligations under any vested Award.

21. Effect of Changes in Capitalization

21.1 Changes in Common Stock

      If the shares of Common Stock are changed into or exchanged for a
different number or kind of shares or securities of the Company, whether
through reorganization, recapitalization, reclassification, stock dividend or
other distribution, split, reverse split, combination of interest, exchange of
interests, change in corporate structure or the like, an appropriate and
proportionate adjustment shall be made in the number and kind of shares of
Common Stock subject to the Plan and in the number, kind and per share exercise
price of shares of Common stock subject to unexercised Awards, or portions
thereof granted prior to any such change. In the event of any such adjustment
in an outstanding Award, the Grantee thereafter shall have the right to
purchase the number of shares of Common Stock under such Award at the per share
price, as so adjusted, which the Grantee could purchase at the total purchase
price applicable to the Award immediately prior to such adjustment.

21.2 Reorganization with Company Surviving

      Subject to section 20, if the Company shall be the surviving entity in any
reorganization, merger, consolidation or the like of the Company with one or
more other entities, any Award theretofore granted pursuant to the Plan shall
apply to the securities resulting immediately following such reorganization,
merger, consolidation or the like, with a corresponding proportionate
adjustment of the number of shares and Award Price per share so that the
aggregate number of shares and Award Price thereafter shall be the same as the
aggregate share number and Award Price immediately prior to such
reorganization, merger, consolidation or the like.

21.3 Other Reorganizations; Sale of Assets or Common Stock

      Unless otherwise provided in an Agreement, upon the dissolution or
liquidation of the Company, or upon a merger, consolidation or reorganization
of the Company with one or more other entities in which the Company is not the
surviving entity, or upon a sale of substantially all of the assets of the
Company to another entity, or upon any transaction (including, without
limitation, a merger or reorganization in which the Company is the surviving
entity) approved by the Board that results in any person or entity (other than
persons who are holders of Common Stock of the Company at the time the Plan is
approved by the Stockholders and other than an Affiliate) owning fifty (50)
percent or more of the combined voting power of all classes of Common Stock of
the Company, the Plan and

-19-

all Awards outstanding hereunder shall terminate on the date of such
transaction, except to the extent provision is made in connection with such
transaction for the continuation of the Plan and/or the assumption of the
Awards theretofore granted, or for the substitution for such Awards of new
awards covering the Common Stock of a successor entity, or a parent or
Affiliate thereof, with appropriate adjustments as to the number and kinds of
shares and exercise prices, in which event the Plan and Awards theretofore
granted shall continue in the manner and under the terms so provided. In the
event of any such termination of the Plan, each Grantee shall have the right
(subject to the general limitations on exercise set forth in section 13 hereof
and except as otherwise specifically provided in the Agreement relating to such
Award), immediately prior to the occurrence of such termination and during such
period occurring prior to such termination as the Committee in its sole
discretion shall designate, to exercise such Award in whole or in part, to the
extent such Award was otherwise exercisable at the time such termination
occurs. The Committee shall send written notice of an event that will result in
such a termination to all Grantees not later than the time at which the Company
gives notice thereof to its stockholders. Notwithstanding anything herein to
the contrary, the Committee in its discretion may provide for the acceleration
of the vesting of any Award in the case of a merger, a significant sale of the
common stock or assets of the Company (as determined by the Committee).

21.4 Adjustments

      Adjustments under this Section 21 relating to Common Stock or securities
of the Company shall be made by the Committee, whose determination in that
respect shall be final and conclusive. No fractional shares of Common Stock or
units of other securities shall be issued pursuant to any such adjustment, and
any fractions resulting from any such adjustment shall be eliminated in each
case by rounding downward to the nearest whole share or unit.

21.5 No Limitations on Company

      The grant of an Award pursuant to the Plan shall not affect or limit in
any way the right or power of the Company to make adjustments,
reclassifications, reorganizations or changes of its capital or business
structure or to merge, consolidate, dissolve or liquidate, or to sell or
transfer all or any part of its business or assets.

22. Withholding

      The Company or an Affiliate may be obligated to withhold federal and local
income taxes and Social Security taxes to the extent that an Grantee realizes
income in connection with the exercise of an Award. The Company or a Affiliate
may withhold amounts needed to cover such taxes from payments otherwise due and
owing to an Grantee, and upon demand the Grantee will promptly pay to the
Company or a Affiliate having such obligation any additional amounts as may be
necessary to satisfy such withholding tax obligation. Such payment shall be
made in cash or cash equivalents. The Company may also withhold shares or
amounts payable to a Grantee pursuant to court order.

23. Disclaimer of Rights

      The existence of this Plan does not, and no provision in the Plan or in
any Award granted or Agreement entered into pursuant to the Plan shall be
construed to, create an employment contract; confer upon any individual the
right to receive an Award; permit a Grantee to remain in the employ of the
Company or alter a Grantee’s status as an at-will employee; or allow the
Grantee to interfere in any way with the right and authority of the Company
either to increase or decrease the compensation of any individual at any time,
or to terminate any employment or other relationship between any individual and
the Company. The obligation of the Company to pay any benefits pursuant to the
Plan shall be interpreted as a contractual obligation to pay only those amounts
described herein, in the manner and under the conditions prescribed herein. The
Plan shall in no

-20-

way be interpreted to require the Company to transfer any amounts to a
third party trustee or otherwise hold any amounts in trust or escrow for
payment to any Grantee or beneficiary under the terms of the Plan.

24. Nonexclusivity

      Neither the adoption of the Plan nor the submission of the Plan to the
Stockholders of the Company for approval shall be construed as creating any
limitations upon the right and authority of the Board to adopt such other
incentive compensation arrangements (which arrangements may be applicable
either generally to a class or classes of individuals or specifically to a
particular individual or individuals) as the Board in its discretion determines
desirable, including, without limitation, the granting of Common Stock options
otherwise than under the Plan.

25. Governing Law

      This Plan and all Agreements shall be executed and performed under, and
all Awards to be granted hereunder shall be provided under and governed by, the
laws of the Commonwealth of Virginia (but not including the choice of law rules
thereof). Any disputes concerning the Plan or an Agreement shall be brought
before the federal or state courts of the Commonwealth of Virginia.

26. Binding Effect

      Subject to all restrictions provided in this Plan and all applicable laws,
this Plan and all Agreements hereunder shall be binding on and inure to the
benefit of the parties hereto and their respective heirs, executors,
administrators, successors and assigns.

27. Dismissal for Cause

      Notwithstanding any other provision in this Plan or an Agreement, in the
event that a Grantee’s employment is terminated by reason of a Dismissal for
Cause, the Award shall expire on the day immediately preceding the date of the
Termination of Employment. “Dismissal for Cause” means Termination of
Employment for: (a) theft or embezzlement of property of the Company; (b) fraud
or other wrongdoing against the Company; (c) a conviction of a crime of moral
turpitude; (d) receipt of consideration or acceptance of benefits from, or the
participation in business activities with, persons doing business with the
Company in violation of the business ethics of the Company; (e) malicious
destruction of property of the Company; (f) improper disclosure of confidential
information of the Company; (g) actively engaging in or working for a business
in competition with the Company while employed by the Company; or (h) such
other reason that has a material adverse effect on the Company. The Committee
shall have the sole discretion to determine whether a Termination of Employment
has occurred by reason of Dismissal for Cause.

28. Miscellaneous Requirements

28.1 Other Award Provisions

      Awards granted under the Plan shall contain such other terms and
provisions that are not inconsistent with this Plan as the Committee may
authorize in its discretion, providing for (a) special vesting schedules
governing the exercisability of an Award; (b) provisions for acceleration of
such vesting schedules in certain events; (c) arrangements whereby the Company
may fulfill any tax obligations for Employees in connection with an Award; (d)
provisions imposing restrictions upon the transferability of stock acquired on
exercise of such Award, whether required by this Plan or applicable securities
laws or imposed for other reasons; and (e) provisions regarding the termination
or survival of any such Award upon the Grantee’s death, retirement or other
termination of employment and the extent, if any, to which any such Award may
be exercised after such event. Any

-21-

dispute concerning an Award must be brought in the federal or state courts
of Virginia. In interpreting any inconsistencies, gaps or discrepancies between
or among any documents, the Plan shall control over an Agreement (unless there
is an express specific exception in an Agreement to the Plan), and an Agreement
shall control over any letter or other notice or document describing a grant of
an Award.

28.2 Consents

      If the Committee shall at any time determine that any Consent (as
hereafter defined) is necessary or desirable as a condition of, or in
connection with, the granting of any Award under the Plan, the issuance or
purchase of shares or other rights thereunder, or the taking of any other
action thereunder (“Plan Action”), then such Plan Action shall not be taken, in
whole or in part, unless and until such Consent shall have been effected or
obtained to the full satisfaction of the Committee. “Consent” with respect to
any Plan Action means (a) any and all listings, registrations or qualifications
in respect thereof upon any securities exchange or under any federal, state or
local law, rule or regulation; (b) any and all written agreements and
representations by the Grantee with respect to the disposition of shares of
Common Stock, or with respect to any other matter, which the Committee shall
deem necessary or desirable to comply with the terms of any such listing,
registration, or qualification or to obtain an exemption from the requirement
that any such listing, qualification or registration be made; and (c) any and
all other consents, clearances and approvals in respect of a Plan Action.

28.3 Notice

      Any notice required to be given to the Company hereunder shall be in
writing and shall be addressed to Corporate Secretary, Proxicom, Inc. 11600
Sunrise Valley Drive, Reston, Virginia 20191, or at such other address the
Company may hereafter designate to the Grantee. Any notice to be given to the
Grantee hereunder shall be addressed to the Grantee at the address set forth
beneath his/her signature hereto, or as such other address as the Grantee may
hereafter designate to the Company by notice as provided herein. A notice shall
be deemed to have been duly given when personally delivered or mailed by
registered mail or certified mail to the party entitled to receive it.

28.4 Notice of Section 83(b) Election and Disqualifying Disposition

      If any Grantee shall, in connection with the acquisition of Common Stock
make the election permitted under section 83(b) of the Code (i.e., an election
to include in gross income in the year of transfer the amounts specified in
section 83(b)), such Grantee shall notify the Company within ten (10) days of
filing the notice of election with the Internal Revenue Service. Further,
Grantee must notify the Company of any disposition of any Common Stock issued
pursuant to the exercise of such Award under the circumstances described in
section 421(b) of the Code (relating to certain disqualifying dispositions)
within 10 days of such disposition.

29. Deferred Stock Awards

29.1 Nature of Deferred Stock Awards.

      The Committee shall have the authority to grant Deferred Stock Awards to
employees of ad hoc Interactive, Inc., a subsidiary of the Company, or to such
Eligible Employees or Eligible Nonemployees as it deems appropriate. A Deferred
Stock Award is an Award of phantom Common Stock units to a Grantee, subject to
restrictions and conditions as the Board may determine at the time of grant.
Conditions may be based on continuing employment (or other business
relationship) and/or achievement of pre-established performance goals and
objectives. The grant of a Deferred Stock Award is contingent on the Grantee
executing the Deferred Stock Award Agreement. The terms and conditions of each
such agreement shall be determined by the Board, and such terms and

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conditions may differ among individual Awards and Grantees. At the end of
the deferral period, the Deferred Stock Award, to the extent vested, shall be
paid to the Grantee in the form of shares of Common Stock.

29.2 Rights as a Stockholder.

      During the deferral period, a Grantee shall have no rights as a
Stockholder; provided, however, that the Grantee may be credited with Dividend
Equivalent Rights with respect to the phantom Common Stock units underlying the
Grantee’s Deferred Stock Award, subject to such terms and conditions as the
Board may determine. For the purpose of this Section 29.2, Dividend Equivalent
Right means a right, granted to a Grantee hereof, to receive cash, Common
Stock, other Awards or other property equal in value to dividends paid with
respect to a specified number of shares of Common Stock, or other periodic
payments.

29.3 Restrictions.

      A Deferred Stock Award may not be sold, assigned, transferred, pledged or
otherwise encumbered or disposed of during the deferral period.

30. Performance and Annual Incentive Awards

30.1 Performance Awards Granted to Designated Covered Employees

      If and to the extent that the Committee determines that a Performance
Award to be granted to a Grantee who is designated by the Committee as likely
to be a Covered Employee should qualify as “performance-based compensation” for
purposes of Code Section 162(m), the grant, exercise and/or settlement of such
Performance Award shall be contingent upon achievement of preestablished
performance objectives relating to the business criteria set forth in Section
10 and other terms set forth in this Section 30.1.

	 	 	 
	(i)		
Performance Objectives Generally. The performance objectives for
such Performance Awards shall consist of one or more business criteria
set forth in Section 10 and a targeted level or levels of performance
with respect to each of such criteria, as specified by the Committee
consistent with this Section 30.1. Performance objectives shall be
objective and shall otherwise meet the requirements of Code Section
162(m) and regulations thereunder including the requirement that the
level or levels of performance targeted by the Committee result in the
achievement of performance objectives being “substantially uncertain.”
The Committee may determine that such Performance Awards shall be
granted, exercised and/or settled upon achievement of any one
performance objective or that two or more of the performance objectives
must be achieved as a condition to grant, exercise and/or settlement of
such Performance Awards. Performance objectives may differ for
Performance Awards granted to any one Grantee or to different Grantees.
	 
	(ii)		
Performance Period; Timing For Establishing Performance Objectives.
Achievement of performance objectives in respect of such Performance
Awards shall be measured over a performance period of up to ten years,
as specified by the Committee. Performance objectives shall be
established not later than 90 days after the beginning of any
performance period applicable to such Performance Awards, or at such
other date as may be required or permitted for “performance-based
compensation” under Code Section 162(m).
	 
	(iii)		
Performance Award Pool. The Committee may establish a Performance
Award pool, which shall be an unfunded pool, for purposes of measuring
Company performance in connection with Performance Awards. The amount of
such Performance Award pool shall be based upon the achievement of a
performance objective or goals based on one or more of the business

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criteria set forth in Section 10 hereof during the given performance
period, as specified by the Committee in accordance with Section 30.1(ii)
hereof. The Committee may specify the amount of the Performance Award
pool as a percentage of any of such business criteria, a percentage
thereof in excess of a threshold amount, or as another amount which need
not bear a strictly mathematical relationship to such business criteria.
	 
	(iv)		
Settlement of Performance Awards; Other Terms. Settlement of such
Performance Awards shall be in cash, Common Stock, other Awards or other
property, in the discretion of the Committee. The Committee may, in its
discretion, reduce the amount of a settlement otherwise to be made in
connection with such Performance Awards. The Committee shall specify
the circumstances in which such Performance Awards shall be paid or
forfeited in the event of termination of employment by the Grantee prior
to the end of a performance period or settlement of Performance Awards.

30.2 Annual Incentive Awards Granted to Designated Covered Employees.

      If and to the extent that the Committee determines that an Annual
Incentive Award to be granted to a Grantee who is designated by the Committee
as likely to be a Covered Employee should qualify as “performance-based
compensation” for purposes of Code Section 162(m), the grant, exercise and/or
settlement of such Annual Incentive Award shall be contingent upon achievement
of preestablished performance objectives based on the business criteria set
forth in Section 10 and other terms set forth in this Section 30.1.

	 	 	 
	(i)		
Annual Incentive Award Pool. The Committee may establish an Annual
Incentive Award pool, which shall be an unfunded pool, for purposes of
measuring Company performance in connection with Annual Incentive
Awards. The amount of such Annual Incentive Award pool shall be based
upon the achievement of a performance objective or goals based on one or
more of the business criteria set forth in Section 10 hereof during the
given performance period, as specified by the Committee in accordance
with Section 30.2(ii) hereof. The Committee may specify the amount of
the Annual Incentive Award pool as a percentage of any such business
criteria, a percentage thereof in excess of a threshold amount, or as
another amount which need not bear a strictly mathematical relationship
to such business criteria.
	 
	(ii)		
Potential Annual Incentive Awards. Not later than the end of the
90th day of each fiscal year, or at such other date as may be required
or permitted in the case of Awards intended to be “performance-based
compensation” under Code Section 162(m), the Committee shall determine
the eligible persons who will potentially receive Annual Incentive
Awards, and the amounts potentially payable thereunder, for that fiscal
year, either out of an Annual Incentive Award pool established by such
date under Section 30.2(i) hereof or as individual Annual Incentive
Awards. In the case of individual Annual Incentive Awards intended to
qualify under Code Section 162(m), the amount potentially payable shall
be based upon the achievement of a performance objective or goals based
on one or more of the business criteria set forth in Section 10 hereof
in the given performance year, as specified by the Committee; in other
cases, such amount shall be based on such criteria as shall be
established by the Committee. In all cases, the maximum Annual Incentive
Award of any Grantee shall be subject to the limitation set forth in
Section 4.3 hereof.
	 
	(iii)		
Payout of Annual Incentive Awards. After the end of each fiscal
year, the Committee shall determine the amount, if any, of (A) the
Annual Incentive Award pool, and the maximum amount of potential Annual
Incentive Award payable to each Grantee in the Annual Incentive Award
pool, or (B) the amount of potential Annual Incentive Award otherwise
payable to each Grantee. The Committee may, in its discretion,
determine that the amount payable to any Grantee as an Annual Incentive
Award shall be reduced from the amount of his or her potential Annual
Incentive Award, including a determination to make no Award

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whatsoever. The Committee shall specify the circumstances in which an
Annual Incentive Award shall be paid or forfeited in the event of
termination of employment by the Grantee prior to the end of a fiscal year
or settlement of such Annual Incentive Award.

30.3 Written Determinations.

      All determinations by the Committee as to the establishment of performance
objectives, the amount of any Performance Award pool or potential individual
Performance Awards and as to the achievement of performance objectives relating
to Performance Awards under Section 30.1, and the amount of any Annual
Incentive Award pool or potential individual Annual Incentive Awards and the
amount of final Annual Incentive Awards under Section 30.2, shall be made in
writing in the case of any Award intended to qualify under Code Section 162(m).
To the extent required to comply with Code Section 162(m), the Committee may
delegate any responsibility relating to such Performance Awards or Annual
Incentive Awards.

30.4 Status of Section 30.1. and Section 30.2 Awards Under Code Section 162(m)

      It is the intent of the Company that Performance Awards and Annual
Incentive Awards under Section 30.1 and Section 30.2 hereof granted to persons
who are designated by the Committee as likely to be Covered Employees within
the meaning of Code Section 162(m) and regulations thereunder shall, if so
designated by the Committee, constitute “qualified performance-based
compensation” within the meaning of Code Section 162(m) and regulations
thereunder. Accordingly, the terms of Section 30.1 and Section 30.2, including
the definitions of Covered Employee and other terms used therein, shall be
interpreted in a manner consistent with Code Section 162(m) and regulations
thereunder. The foregoing notwithstanding, because the Committee cannot
determine with certainty whether a given Grantee will be a Covered Employee
with respect to a fiscal year that has not yet been completed, the term Covered
Employee as used herein shall mean only a person designated by the Committee,
at the time of grant of Performance Awards or an Annual Incentive Award, as
likely to be a Covered Employee with respect to that fiscal year. If any
provision of the Plan or any agreement relating to such Performance Awards or
Annual Incentive Awards does not comply or is inconsistent with the
requirements of Code Section 162(m) or regulations thereunder, such provision
shall be construed or deemed amended to the extent necessary to conform to such
requirements.

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