Document:

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                                EXHIBIT (10)(iii)
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                                 SYNTELLECT INC.
                            LONG-TERM INCENTIVE PLAN
                       (AS AMENDED THROUGH JUNE 14, 2001)

                  ARTICLE 1         PURPOSE

                  1.1. GENERAL. The purpose of the Syntellect Inc. Long-Term
Incentive Plan (the "Plan") is to promote the success, and enhance the value, of
Syntellect Inc. (the "Company") by linking the personal interests of its
employees, consultants and advisors to those of Company shareholders and by
providing its employees, consultants and advisors with an incentive for
outstanding performance. The Plan is further intended to provide flexibility to
the Company in its ability to motivate, attract, and retain the services of
employees, consultants and advisors upon whose judgment, interest, and special
effort the successful conduct of the Company's operation is largely dependent.
Accordingly, the Plan permits the grant of incentive awards from time to time to
selected employees, consultants and advisors of the Company and any Subsidiary.

                  ARTICLE 2         EFFECTIVE DATE

                  2.1. EFFECTIVE DATE. The Plan became effective on February 1,
1995 (the "Effective Date), the date the Plan was approved by the Board. The
Plan was approved by the shareholders of the Company on May 23, 1995.

                  ARTICLE 3         DEFINITIONS AND CONSTRUCTION

                  3.1. DEFINITIONS. When a word or phrase appears in this Plan
with the initial letter capitalized, and the word or phrase does not commence a
sentence, the word or phrase shall generally be given the meaning ascribed to it
in this Section or in Sections 1.1 or 2.1 unless a clearly different meaning is
required by the context. The following words and phrases shall have the
following meanings:

                           (a) "Award" means any Option, Stock Appreciation
         Right, Restricted Stock Award, Performance Share Award, Dividend
         Equivalent Award, or Other Stock-Based Award, or any other right or
         interest relating to Stock or cash, granted to a Participant under the
         Plan.

                           (b) "Award Agreement" means any written agreement,
         contract, or other instrument or document evidencing an Award.

                           (c) "Board" means the Board of Directors of the
         Company or a Committee thereof formed under Section 4, as the case may
         be.

                           (d) "Cause" means (except as otherwise provided in an
         Option Agreement) if the Board, in its reasonable and good faith
         discretion, determines that the employee, consultant or advisor (i) has
         developed or pursued interests substantially adverse to the Company,
         (ii) materially breached any employment, engagement or confidentiality
         agreement or otherwise failed to satisfactorily discharge his or her
         duties, (iii) has not devoted all or substantially all of his or her
         business time, effort and attention to the affairs of the Company (or
         such lesser amount as has been agreed to in writing by the Company),
         (iv) is convicted of a felony involving moral turpitude, or (v) has
         engaged in activities or omissions that are detrimental to the
         well-being of the Company.

                           (e) "Change of Control" means and includes each of
         the following (except as otherwise provided in an Option Agreement):

                                    (1) there shall be consummated any
                                    consolidation or merger of the
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                                    Company in which the Company is not the
                                    continuing or surviving entity, or pursuant
                                    to which Stock would be converted into cash,
                                    securities or other property, other than a
                                    merger of the Company in which the holders
                                    of the Company's Stock immediately prior to
                                    the merger have the same proportionate
                                    ownership of beneficial interest of common
                                    stock or other voting securities of the
                                    surviving entity immediately after the
                                    merger;

                                    (2) there shall be consummated any sale,
                                    lease, exchange or other transfer (in one
                                    transaction or a series of related
                                    transactions) of assets or earning power
                                    aggregating more than 40% of the assets or
                                    earning power of the Company and its
                                    subsidiaries (taken as a whole);

                                    (3) the shareholders of the Company shall
                                    approve any plan or proposal for liquidation
                                    or dissolution of the Company;

                                    (4) any person (as such term is used in
                                    Section 13(d) and 14(d)(2) of the Exchange
                                    Act), other than any employee benefit plan
                                    of the Company or any subsidiary of the
                                    Company or any entity holding shares of
                                    capital stock of the Company for or pursuant
                                    to the terms of any such employee benefit
                                    plan in its role as an agent or trustee for
                                    such plan, shall become the beneficial owner
                                    (within the meaning of Rule 13d-3 under the
                                    Exchange Act) of 20% or more of the
                                    Company's outstanding Stock; or

                                    (5) during any period of two consecutive
                                    years, individuals who at the beginning of
                                    such period shall fail to constitute a
                                    majority thereof, unless the election, or
                                    the nomination for election by the Company's
                                    shareholders, of each new director was
                                    approved by a vote of at least two-thirds of
                                    the directors then still in office who were
                                    directors at the beginning of the period.

                           (f) "Code" means the Internal Revenue Code of 1986,
         as amended from time to time.

                           (g) "Committee" means the committee of the Board
         described in Article 4.

                           (h) "Disability" shall mean any illness or other
         physical or mental condition of a Participant which renders the
         Participant incapable of performing his customary and usual duties for
         the Company, or any medically determinable illness or other physical or
         mental condition resulting from a bodily injury, disease or mental
         disorder which in the judgment of the Committee is permanent and
         continuous in nature. The Committee may require such medical or other
         evidence as it deems necessary to judge the nature and permanency of
         the Participant's condition.

                           (i) "Dividend Equivalent" means a right granted to a
         Participant under Article 11.

                           (j) "Exchange Act" shall mean the Securities Exchange
         Act of 1934, as amended from time to time.

                           (k) "Fair Market Value" means with respect to Stock
         or any other property, the fair market value of such Stock or other
         property as determined by the Board in its discretion, under one of the
         following methods: (i) the average of the closing bid and asked prices
         for the Stock as reported on any national securities exchange on which
         the Stock is then listed (which shall include the NASDAQ National
         Market System) for that date or, if no prices are so reported
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         for that date, such prices on the next preceding date for which closing
         bid and asked prices were reported; or (ii) the price as determined by
         such methods or procedures as may be established from time to time by
         the Board.

                           (l) "Incentive Stock Option" means an Option that is
         intended to meet the requirements of Section 422 of the Code or any
         successor provision thereto.

                           (m) "Non-Qualified Stock Option" means an Option that
         is not intended to be an Incentive Stock Option.

                           (n) "Option" means a right granted to a Participant
         under Article 7 of the Plan to purchase Stock at a specified price
         during specified time periods.

         An Option may be either an Incentive Stock Option or a Non-Qualified
         Stock Option.

                           (o) "Other Stock-Based Award" means a right, granted
         to a Participant under Article 12, that relates to or is valued by
         reference to Stock or other Awards relating to Stock.

                           (p) "Participant" means a person who, as an employee
         of or consultant or advisor to the Company or any Subsidiary, has been
         granted an Award under the Plan. A "Participant" shall not include any
         Director of the Company or any Subsidiary who is not also an employee
         of or consultant to the Company or any Subsidiary.

                           (q) "Performance Share" means a right granted to a
         Participant under Article 9, to receive cash, Stock, or other Awards,
         the payment of which is contingent upon achieving certain performance
         goals established by the Committee.

                           (r) "Plan" means the Syntellect Inc. Long-Term
         Incentive Plan, as amended from time to time.

                           (s) "Restricted Stock Award" means Stock granted to a
         Participant under Article 10 that is subject to certain restrictions
         and to risk of forfeiture.

                           (t) "Stock" means the common stock of the Company and
         such other securities of the Company that may be substituted for Stock
         pursuant to Article 13.

                           (u) "Stock Appreciation Right" or "SAR" means a right
         granted to a Participant under Article 8 to receive a payment equal to
         the difference between the Fair Market Value of a share of Stock as of
         the date of exercise of the SAR over the grant price of the SAR, all as
         determined pursuant to Article 8.

                           (v) "Subsidiary" means any corporation, domestic or
         foreign, of which a majority of the outstanding voting stock or voting
         power is beneficially owned directly or indirectly by the Company.

                  ARTICLE 4         ADMINISTRATION

                  4.1. BOARD/COMMITTEE. The Plan shall be administered by the
Board of Directors or, to the extent required to comply with Rule 16b-3
promulgated under the Exchange Act, a Committee that is appointed by, and serves
at the discretion of, the Board. Any Committee shall consist of at least two
individuals who are members of the Board and are "disinterested persons," as
such term is defined in Rule 16b-3 promulgated under Section 16 of the Exchange
Act or any successor provision, except as may be otherwise permitted under
Section 16 of the Exchange Act and the regulations and rules promulgated
thereunder. For purposes of this Plan, the "Board" shall mean the Board of
Directors or the Committee, as the case may be.
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                  4.2. ACTION BY THE BOARD. A majority of the Board shall
constitute a quorum. The acts of a majority of the members present at any
meeting at which a quorum is present and acts approved in writing by a majority
of the Board in lieu of a meeting shall be deemed the acts of the Board. Each
member of the Board is entitled to, in good faith, rely or act upon any report
or other information furnished to that member by any officer or other employee
of the Company or any Subsidiary, the Company's independent certified public
accountants, or any executive compensation consultant or other professional
retained by the Company to assist in the administration of the Plan.

                  4.3. AUTHORITY OF BOARD. The Board has the exclusive power,
authority and discretion to:

                           (a) Designate Participants;

                           (b) Determine the type or types of Awards to be
         granted to each Participant;

                           (c) Determine the number of Awards to be granted and
         the number of shares of Stock to which an Award will relate;

                           (d) Determine the terms and conditions of any Award
         granted under the Plan including but not limited to, the exercise
         price, grant price, or purchase price, any restrictions or limitations
         on the Award, any schedule for lapse of forfeiture restrictions or
         restrictions on the exercisability of an Award, and accelerations or
         waivers thereof, based in each case on such considerations as the Board
         in its sole discretion determines;

                           (e) Determine whether, to what extent, and under what
         circumstances an Award may be settled in, or the exercise price of an
         Award may be paid in, cash, Stock, other Awards, or other property, or
         an Award may be canceled, forfeited, or surrendered;

                           (f) Prescribe the form of each Award Agreement, which
         need not be identical for each Participant;

                           (g) Decide all other matters that must be determined
         in connection with an Award;

                           (h) Establish, adopt or revise any rules and
         regulations as it may deem necessary or advisable to administer the
         Plan; and

                           (i) Make all other decisions and determinations that
         may be required under the Plan or as the Board deems necessary or
         advisable to administer the Plan.

                  4.4. DECISIONS BINDING. The Board's interpretation of the
Plan, any Awards granted under the Plan, any Award Agreement and all decisions
and determinations by the Board with respect to the Plan are final, binding, and
conclusive on all parties.

                  ARTICLE 5         SHARES SUBJECT TO THE PLAN

                  5.1. NUMBER OF SHARES. Subject to adjustment provided in
Section 15.1, the aggregate number of shares of Stock reserved and available for
Awards or which may be used to provide a basis of measurement for or to
determine the value of an Award (such as with a Stock Appreciation Right or
Performance Share Award) shall be 2,400,000.

                  5.2. LAPSED AWARDS. To the extent that an Award terminates,
expires or lapses for any reason, any shares of Stock subject to the Award will
again be available for the grant of an Award under the Plan and shares subject
to SARs or other Awards settled in cash will be available for the grant of
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an Award under the Plan, in each case to the full extent available pursuant to
the rules and interpretations of the Securities and Exchange Commission under
Section 16 of the Exchange Act, if applicable.

                  5.3. STOCK DISTRIBUTED. Any Stock distributed pursuant to an
Award may consist, in whole or in part, of authorized and unissued Stock,
treasury Stock or Stock purchased on the open market.

                  5.4. LIMITATIONS ON AWARDS TO ANY SINGLE PARTICIPANT. There is
no limitation that restricts the number of shares of stock which are subject to
Awards issued to any single Participant.

                  ARTICLE 6         ELIGIBILITY

                  6.1. GENERAL. Awards may be granted only to individuals who
are employees (including employees who also are directors or officers) of the
Company or a Subsidiary or to consultants or advisors thereto, as determined by
the Board.

                  ARTICLE 7         STOCK OPTIONS

                  7.1. GENERAL. The Board is authorized to grant Options to
Participants on the following terms and conditions:

                           (a) EXERCISE PRICE. The exercise price per share of
         Stock under an Option shall be determined by the Board.

                           (b) TIME AND CONDITIONS OF EXERCISE. The Board shall
         determine the time or times at which an Option may be exercised in
         whole or in part. The Board also shall determine the performance or
         other conditions, if any, that must be satisfied before all or part of
         an Option may be exercised.

                           (c) PAYMENT. The Board shall determine the methods by
         which the exercise price of an Option may be paid, the form of payment,
         including, without limitation, cash, shares of Stock, or other property
         (including net issuance or other "cashless exercise" arrangements), and
         the methods by which shares of Stock shall be delivered or deemed to be
         delivered to Participants. Without limiting the power and discretion
         conferred on the Board pursuant to the preceding sentence, the Board
         may, in the exercise of its discretion, but need not, allow a
         Participant to pay the Option price by directing the Company to
         withhold from the shares of Stock that would otherwise be issued upon
         exercise of the Option that number of shares having a Fair Market Value
         on the exercise date equal to the Option price, all as determined
         pursuant to rules and procedures established by the Board.

                           (d) EVIDENCE OF GRANT. All Options shall be evidenced
         by a written Award Agreement between the Company and the Participant.
         The Award Agreement shall include such provisions as may be specified
         by the Board.

                  7.2. INCENTIVE STOCK OPTIONS. The terms of any Incentive Stock
Options granted under the Plan must comply with the following additional rules:

                           (a) EXERCISE PRICE. The exercise price per share of
         Stock shall be set by the Board, provided that the exercise price for
         any Incentive Stock Option may not be less than the Fair Market Value
         as of the date of the grant.

                           (b) EXERCISE. In no event, may any Incentive Stock
         Option be exercisable for more than ten years from the date of its
         grant.

                           (c) LAPSE OF OPTION. An Incentive Stock Option shall
         lapse under the
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         following circumstances:

                                    (1) The Incentive Stock Option shall lapse
                  ten (10) years after it is granted, unless an earlier time is
                  set in the Award Agreement.

                                    (2) The Incentive Stock Option shall lapse
                  upon termination of employment for Cause or for any other
                  reason, other than the Participant's death or Disability,
                  unless the Committee determines in its discretion to extend
                  the exercise period for no more than ninety (90) days after
                  the Participant's termination of employment.

                                    (3) In the case of the Participant's
                  termination of employment due to Disability or death, the
                  Incentive Stock Option shall lapse upon termination of
                  employment, unless the Committee determines in its discretion
                  to extend the exercise period of the Incentive Stock Option
                  for no more than twelve (12) months after the date the
                  Participant terminates employment. Upon the Participant's
                  death, any vested and otherwise exercisable Incentive Stock
                  Options may be exercised by the Participant's legal
                  representative or representatives, by the person or persons
                  entitled to do so under the Participant's last will and
                  testament, or, if the Participant shall fail to make
                  testamentary disposition of such Incentive Stock Option or
                  shall die intestate, by the person or persons entitled to
                  receive said Incentive Stock Option under the applicable laws
                  of descent and distribution.

                           (d) INDIVIDUAL DOLLAR LIMITATION. The aggregate Fair
         Market Value (determined as of the time an Award is made) of all shares
         of Stock with respect to which Incentive Stock Options are first
         exercisable by a Participant in any calendar year may not exceed One
         Hundred Thousand Dollars ($100,000.00).

                           (e) TEN PERCENT OWNERS. An Incentive Stock Option
         shall be granted to any individual who, at the date of grant, owns
         stock possessing more than ten percent (10%) of the total combined
         voting power of all classes of Stock of the Company only if, at time
         such Option is granted, the Option price is at least one hundred ten
         percent (110%) of the Fair Market Value of the Stock and such Option by
         its terms is not exercisable after the expiration of five (5) years
         from the date the Option is granted.

                           (f) EXPIRATION OF INCENTIVE STOCK OPTIONS. No Award
         of an Incentive Stock Option may be made pursuant to this Plan after
         the tenth anniversary of the Effective Date.

                           (g) RIGHT TO EXERCISE. During a Participant's
         lifetime, an Incentive Stock Option may be exercised only by the
         Participant.

                           (h) EMPLOYEES ONLY. Incentive Stock Options may be
         granted only to Participants who are employees of the Company or any
         Subsidiary.

                  ARTICLE 8         STOCK APPRECIATION RIGHTS

                  8.1. GRANT OF SARs. The Board is authorized to grant SARs to
Participants on the following terms and conditions:

                           (a) RIGHT TO PAYMENT. Upon the exercise of a Stock
         Appreciation Right, the Participant to whom it is granted has the right
         to receive the excess, if any, of:

                                    (1) The Fair Market Value of one share of
                  Stock on the date of exercise; over

                                    (2) The grant price of the Stock
                  Appreciation Right as determined
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                  by the Board, which shall not be less than the Fair Market
                  Value of one share of Stock on the date of grant in the case
                  of any SAR related to any Incentive Stock Option.

                           (b) OTHER TERMS. All awards of Stock Appreciation
         Rights shall be evidenced by an Award Agreement. The terms, methods of
         exercise, methods of settlement, form of consideration payable in
         settlement, and any other terms and conditions of any Stock
         Appreciation Right shall be determined by the Board at the time of the
         grant of the Award and shall be reflected in the Award Agreement.

                  ARTICLE 9         PERFORMANCE SHARES

                  9.1. GRANT OF PERFORMANCE SHARES. The Board is authorized to
grant Performance Shares to Participants on such terms and conditions as may be
selected by the Board. The Board shall have the complete discretion to determine
the number of Performance Shares granted to each Participant. All Awards of
Performance Shares shall be evidenced by an Award Agreement.

                  9.2. RIGHT TO PAYMENT. A grant of Performance Shares gives the
Participant rights, valued as determined by the Board, and payable to, or
exercisable by, the Participant to whom the Performance Shares are granted, in
whole or in part, as the Board shall establish at grant or thereafter. The Board
shall set performance goals and other terms or conditions to payment of the
Performance Shares in its discretion which, depending on the extent to which
they are met, will determine the number and value of Performance Shares that
will be paid to the Participant, provided that the time period during which the
performance goals must be met shall, in all cases, exceed six months.

                  9.3. OTHER TERMS. Performance Shares may be payable in cash,
Stock, or other property, and have such other terms and conditions as determined
by the Board and reflected in the Award Agreement.

                  ARTICLE 10        RESTRICTED STOCK AWARDS

                  10.1. GRANT OF RESTRICTED STOCK. The Board is authorized to
make Awards of Restricted Stock to Participants in such amounts and subject to
such terms and conditions as may be selected by the Board. All Awards of
Restricted Stock shall be evidenced by a Restricted Stock Award Agreement.

                  10.2. ISSUANCE AND RESTRICTIONS. Restricted Stock shall be
subject to such restrictions on transferability and other restrictions as the
Board may impose (including, without limitation, limitations on the right to
vote Restricted Stock or the right to receive dividends on the Restricted
Stock). These restrictions may lapse separately or in combination at such times,
under such circumstances, in such installments, or otherwise, as the Board
determines at the time of the grant of the Award or thereafter.

                  10.3. FORFEITURE. Except as otherwise determined by the Board
at the time of the grant of the Award or thereafter, upon termination of
employment during the applicable restriction period, Restricted Stock that is at
that time subject to restrictions shall be forfeited and reacquired by the
Company, provided, however, that the Board may provide in any Award Agreement
that restrictions or forfeiture conditions relating to Restricted Stock will be
waived in whole or in part in the event of terminations resulting from specified
causes, and the Board may in other cases waive in whole or in part restrictions
or forfeiture conditions relating to Restricted Stock.

                  10.4. CERTIFICATES FOR RESTRICTED STOCK. Restricted Stock
granted under the Plan may be evidenced in such manner as the Board shall
determine. If certificates representing shares of Restricted Stock are
registered in the name of the Participant, certificates must bear an appropriate
legend referring to the terms, conditions, and restrictions applicable to such
Restricted Stock, and the Company shall retain physical possession of the
certificate until such time as all applicable restrictions lapse.
<PAGE>
                  ARTICLE 11        DIVIDEND EQUIVALENTS

                  11.1. GRANT OF DIVIDEND EQUIVALENTS. The Board is authorized
to grant Dividend Equivalents to Participants subject to such terms and
conditions as may be selected by the Board. Dividend Equivalents shall entitle
the Participant to receive payments equal to dividends with respect to all or a
portion of the number of shares of Stock subject to an Option Award or SAR
Award, as determined by the Board. The Board may provide that Dividend
Equivalents be paid or distributed when accrued or be deemed to have been
reinvested in additional shares of Stock, or otherwise reinvested.

                  ARTICLE 12        OTHER STOCK-BASED AWARDS

                  12.1. GRANT OF OTHER STOCK-BASED AWARDS. The Board is
authorized, subject to limitations under applicable law, to grant to
Participants such other Awards that are payable in, valued in whole or in part
by reference to, or otherwise based on or related to shares of Stock, as deemed
by the Board to be consistent with the purposes of the Plan, including without
limitation shares of Stock awarded purely as a "bonus" and not subject to any
restrictions or conditions, convertible or exchangeable debt securities, other
rights convertible or exchangeable into shares of Stock, and Awards valued by
reference to book value of shares of Stock or the value of securities of or the
performance of specified Subsidiaries. The Board shall determine the terms and
conditions of such Awards.

                  ARTICLE 13        PROVISIONS APPLICABLE TO AWARDS

                  13.1. STAND-ALONE, TANDEM, AND SUBSTITUTE AWARDS. Awards
granted under the Plan may, in the discretion of the Board, be granted either
alone or in addition to, in tandem with, or in substitution for, any other Award
granted under the Plan. If an Award is granted in substitution for another
Award, the Board may require the surrender of such other Award in consideration
of the grant of the new Award. Awards granted in addition to or in tandem with
other Awards may be granted either at the same time as or at a different time
from the grant of such other Awards.

                  13.2. EXCHANGE PROVISIONS. The Board may at any time offer to
exchange or buy out any previously granted Award for a payment in cash, Stock,
or another Award (subject to Section 13.1), based on the terms and conditions
the Board determines and communicates to the Participant at the time the offer
is made.

                  13.3. TERM OF AWARD. The term of each Award shall be for the
period as determined by the Board, provided that in no event shall the term of
any Incentive Stock Option or a Stock Appreciation Right granted in tandem with
the Incentive Stock Option exceed a period of ten years from the date of its
grant.

                  13.4. FORM OF PAYMENT FOR AWARDS. Subject to the terms of the
Plan and any applicable law or Award Agreement, payments or transfers to be made
by the Company or a Subsidiary on the grant or exercise of an Award may be made
in such forms as the Board determines at or after the time of grant, including
without limitation, cash, Stock, other Awards, or other property, or any
combination, and may be made in a single payment or transfer, in installments,
or on a deferred basis, in each case determined in accordance with rules adopted
by, and at the discretion of, the Board. The Board may also authorize payment in
the exercise of an Option by net issuance or other cashless exercise methods.

                  13.5. LIMITS ON TRANSFER. No right or interest of a
Participant in any Award may be pledged, encumbered, or hypothecated to or in
favor of any party other than the Company or a Subsidiary, or shall be subject
to any lien, obligation, or liability of such Participant to any other party
other than the Company or a Subsidiary. Except as otherwise provided below, no
Award shall be assignable or transferable by a Participant other than by will or
the laws of descent and distribution or, with the consent of the Board in its
sole discretion and except in the case of an Incentive Stock Option, pursuant to
a court order that would otherwise satisfy the requirements to be a domestic
relations order as defined in Section 414(p)(1)(B) of the Code, if the order
satisfies Section 414(p)(1)(A) of the Code notwithstanding that such
<PAGE>
an order relates to the transfer of a stock option rather than an interest in an
employee benefit plan. In the Award Agreement for any Award other than an Award
that includes an Incentive Stock Option, the Board may allow a Participant to
assign or otherwise transfer all or a portion of the rights represented by the
Award to specified individuals or classes of individuals, or to a trust
benefiting such individuals or classes of individuals, subject to such
restrictions, limitations, or conditions as the Board deems to be appropriate.

                  13.6. BENEFICIARIES. Notwithstanding Section 13.5, a
Participant may, in the manner determined by the Board, designate a beneficiary
to exercise the rights of the Participant and to receive any distribution with
respect to any Award upon the Participant's death. A beneficiary, legal
guardian, legal representative, or other person claiming any rights under the
Plan is subject to all terms and conditions of the Plan and any Award Agreement
applicable to the Participant, except to the extent the Plan and Award Agreement
otherwise provide, and to any additional restrictions deemed necessary or
appropriate by the Board. If the Participant is married and resides in a
jurisdiction in which community property laws apply, a designation of a person
other than the Participant's spouse as his beneficiary with respect to more than
50 percent of the Participant's interest in the Award shall not be effective
without the written consent of the Participant's spouse. If no beneficiary has
been designated or survives the Participant, payment shall be made to the person
entitled thereto under the Participant's will or the laws of descent and
distribution. Subject to the foregoing, a beneficiary designation may be changed
or revoked by a Participant at any time provided the change or revocation is
filed with the Board.

                  13.7. STOCK CERTIFICATES. All Stock certificates delivered
under the Plan are subject to any stop-transfer orders and, other restrictions
as the Board deems necessary or advisable to comply with federal or state
securities laws, rules and regulations and the rules of any national securities
exchange or automated quotation system on which the Stock is listed, quoted, or
traded. The Board may place legends on any Stock certificate to reference
restrictions applicable to the Stock.

                  13.8 TENDER OFFERS. In the event of a public tender for all or
any portion of the Stock, or in the event that a proposal to merge, consolidate,
or otherwise combine with another company is submitted for shareholder approval,
the Board may in its sole discretion declare previously granted Options to be
immediately exercisable. To the extent that this provision causes Incentive
Stock Options to exceed the dollar limitation set forth in Section 7.2(d), the
excess Options shall be deemed to be Non-Qualified Stock Options.

                  13.9. CHANGE OF CONTROL. A Change of Control shall cause every
Option outstanding hereunder to become fully exercisable and allow each
Participant the right to exercise an Option prior to the occurrence of the event
otherwise terminating the Option; provided, however, that in the event (i) the
Company's Board of Directors approves a transaction to be accounted for as a
"pooling-of-interests" and (ii) the Company's independent accountants have
advised the Company in writing that the amendment to this Section 13.9 approved
by the Board of Directors on February 17, 1998, precludes such accounting, then,
without any further action, such amendment to Section 13.9 shall be null and
void, and Section 13.9 shall remain in effect as existing prior to such
amendment.

                  ARTICLE 14        CHANGES IN CAPITAL STRUCTURE

                  14.1. GENERAL. In the event a stock dividend is declared upon
the Stock, the shares of Stock then subject to each Award (and the number of
shares subject thereto) shall be increased proportionately without any change in
the aggregate purchase price therefor. In the event the Stock shall be changed
into or exchanged for a different number or class of shares of Stock or of
another corporation, whether through reorganization, recapitalization, stock
split-up, combination of shares, there shall be substituted for each such share
of Stock then subject to each Award (and for each share of Stock then subject
thereto) the number and class of shares of Stock into which each outstanding
share of Stock shall be so exchanged, all without any change in the aggregate
purchase price for the shares then subject to each Award.
<PAGE>
                  ARTICLE 15        AMENDMENT, MODIFICATION AND TERMINATION

                  15.1. AMENDMENT, MODIFICATION AND TERMINATION. With the
approval of the Board, at any time and from time to time, the Board may
terminate, amend or modify the Plan. However, without approval of the
shareholders of the Company or other conditions (as may be required by the Code,
by the insider trading rules of Section 16 of the Exchange Act, by any national
securities exchange or system on which the Stock is listed or reported, or by a
regulatory body having jurisdiction), no such termination, amendment, or
modification may:

                           (a) Materially increase the total number of shares of
         Stock that may be issued under the Plan, except as provided in Section
         14.1;

                           (b) Materially modify the eligibility requirements
         for participation in the Plan; or

                           (c) Materially increase the benefits accruing to
         Participants under the Plan.

                  15.2. AWARDS PREVIOUSLY GRANTED. No termination, amendment, or
modification of the Plan shall adversely affect in any material way any Award
previously granted under the Plan, without the written consent of the
Participant.

                  ARTICLE 16        GENERAL PROVISIONS

                  16.1. NO RIGHTS TO AWARDS. No Participant or employee or
consultant shall have any claim to be granted any Award under the Plan, and
neither the Company nor the Board is obligated to treat Participants and
employees or consultants uniformly.

                  16.2. NO STOCKHOLDERS RIGHTS. No Award gives the Participant
any of the rights of a stockholder of the Company unless and until shares of
Stock are in fact issued to such person in connection with such Award.

                  16.3. WITHHOLDING. The Company or any Subsidiary shall have
the authority and the right to deduct or withhold, or require a Participant to
remit to the Company, an amount sufficient to satisfy United States Federal,
state, and local taxes (including the Participant's FICA obligation and any
withholding obligation imposed by any country other than the United States in
which the Participant resides) required by law to be withheld with respect to
any taxable event arising as a result of this Plan. With respect to withholding
required upon any taxable event under the Plan, Participants may elect, subject
to the Board's approval, to satisfy the withholding requirement, in whole or in
part, by having the Company or any Subsidiary withhold shares of Stock having a
Fair Market Value on the date of withholding equal to the amount to be withheld
for tax purposes in accordance with such procedures as the Board establishes.
The Board may, at the time any Award is granted, require that any and all
applicable tax withholding requirements be satisfied by the withholding of
shares of Stock as set forth above.

                  16.4. NO RIGHT TO EMPLOYMENT. Nothing in the Plan or any Award
Agreement shall interfere with or limit in any way the right of the Company or
any Subsidiary to terminate any Participant's employment at any time, nor confer
upon any Participant any right to continue in the employ of the Company or any
Subsidiary.

                  16.5. UNFUNDED STATUS OF AWARDS. The Plan is intended to be an
"unfunded" plan for incentive and deferred compensation. With respect to any
payments not yet made to a Participant pursuant to an Award, nothing contained
in the Plan or any Award Agreement shall give the Participant any rights that
are greater than those of a general creditor of the Company or any Subsidiary.
<PAGE>
                  16.6. INDEMNIFICATION. To the extent allowable under
applicable law, each member of the Committee or of the Board shall be
indemnified and held harmless by the Company from any loss, cost, liability, or
expense that may be imposed upon or reasonably incurred by such member in
connection with or resulting from any claim, action, suit, or proceeding to
which he or she may be a party or in which he or she may be involved by reason
of any action or failure to act under the Plan and against and from any and all
amounts paid by him or her in satisfaction of judgment in such action, suit, or
proceeding against him or her provided he or she gives the Company an
opportunity, at its own expense, to handle and defend the same before he or she
undertakes to handle and defend it on his or her own behalf. The foregoing right
of indemnification shall not be exclusive of any other rights of indemnification
to which such persons may be entitled under the Company's Articles of
Incorporation or By-Laws, as a matter of law, or otherwise, or any power that
the Company may have to indemnify them or hold them harmless.

                  16.7. RELATIONSHIP TO OTHER BENEFITS. No payment under the
Plan shall be taken into account in determining any benefits under any pension,
retirement, savings, profit sharing, group insurance, welfare or other benefit
plan of the Company or any Subsidiary.

                  16.8. EXPENSES. The expenses of administering the Plan shall
be borne by the Company and its Subsidiaries.

                  16.9. TITLES AND HEADINGS. The titles and headings of the
Sections in the Plan are for convenience of reference only, and in the event of
any conflict, the text of the Plan, rather than such titles or headings, shall
control.

                  16.10. FRACTIONAL SHARES. No fractional shares of stock shall
be issued and the Board shall determine, in its discretion, whether cash shall
be given in lieu of fractional shares or whether such fractional shares shall be
eliminated by rounding up.

                  16.11. SECURITIES LAW COMPLIANCE. With respect to any person
who is, on the relevant date, obligated to file reports under Section 16 of the
Exchange Act, transactions under this Plan are intended to comply with all
applicable conditions of Rule 16b-3 or its successors under the Exchange Act. To
the extent any provision of the Plan or action by the Board fails to so comply,
it shall be void to the extent permitted by law and voidable as deemed advisable
by the Board, and such provision or action shall be deemed to be modified so as
to comply with Rule 16b-3.

                  16.12. GOVERNMENT AND OTHER REGULATIONS. The obligation of the
Company to make payment of awards in Stock or otherwise shall be subject to all
applicable laws, rules, and regulations, and to such approvals by government
agencies as may be required. The Company shall be under no obligation to
register under the Securities Act of 1933, as amended, any of the shares of
Stock paid under the Plan. If the shares paid under the Plan may in certain
circumstances be exempt from registration under such act, the Company may
restrict the transfer of such shares in such manner as it deems advisable to
ensure the availability of any such exemption.

                  16.13. GOVERNING LAW. The Plan and all Award Agreements shall
be construed in accordance with and governed by the laws of the State of
Arizona.

                            END OF EXHIBIT (10)(iii)<PAGE>

                                EXHIBIT (10)(ix)
--------------------------------------------------------------------------------

                     ACCOUNTS RECEIVABLE SECURITY AGREEMENT

DATE:            June 14, 2001

BORROWER:        Syntellect Inc.,
                 a Delaware corporation

ADDRESS:         16610 North Black Canyon Freeway, Suite 100
                 Phoenix, Arizona 85053

BORROWER:        Syntellect Interactive Services, Inc.,
                 a Georgia corporation

ADDRESS:         16610 North Black Canyon Freeway, Suite 100
                 Phoenix, Arizona 85053

FCFC:            FIRST COMMUNITY FINANCIAL CORPORATION,
                 an Arizona corporation

ADDRESS:         4000 North Central Avenue, Suite 100
                 Phoenix, Arizona 85012

         Borrowers (collectively, the "Borrower") are desirous of obtaining a
Credit Facility and other financial accommodations from FCFC, and FCFC is
willing to make such Credit Facility available to Borrower on the following
terms and conditions to be secured by the Collateral hereinafter described:

                  1. Definitions.

                  1.1 "Accounts" means and includes all of Borrower's presently
existing and hereafter arising accounts, instruments, contract rights,
documents, chattel paper (including security agreements and leases), and all
other forms of obligations owing to Borrower, all guaranties of such Accounts
and other security therefor, the proceeds of such Accounts, all Inventory
returned to or reclaimed by Borrower and the Borrower's Books relating to any of
the foregoing.

                  1.2 "Agreement" means and includes this Accounts Receivable
Security Agreement, any concurrent or subsequent Rider hereto and any
extensions, supplements, amendments or modifications thereto.

                  1.3 "Borrower's Books" means and includes all of Borrower's
books and records including but not limited to: all customer lists and lists of
account debtors; all ledgers; records reflecting, summarizing or evidencing
Borrower's assets, accounts, business operations or financial condition;
computer programs, computer discs, computer printouts, and other computer
prepared information and computer equipment of any kind.

                  1.4 "Collateral" means and includes all of Borrower's existing
and hereafter acquired Accounts, Inventory, money, deposit accounts, and general
intangibles (including tax refunds, and all trademarks and trade names of
Borrower), and any and all other property of Borrower in which FCFC now has or
hereafter receives a security interest or which hereafter come into the
possession, custody or control of FCFC, and the proceeds thereof, including
proceeds of insurance covering the Collateral and the proceeds resulting from
the sale, rental, or other disposition of the Collateral.

                  1.5 "Credit Facility" shall mean a revolving line of credit
granted by FCFC to Borrower in the amount of $3,000,000.00, in accordance with
the terms and conditions set forth in this Agreement.
<PAGE>
                  1.6 "Eligible Accounts" means Accounts on selling terms of net
30 days or less, which have been validly assigned to FCFC and strictly comply
with all of Borrower's warranties and representations set forth in this
Agreement, but excluding those Accounts: (a) which are not paid within 90 days
of their invoice date; (b) which are owed by a single account debtor, if 25% of
the amount owing by said account debtor remains unpaid for more than 90 days
after its invoice date; (c) where the total indebtedness owed by an account
debtor to Borrower exceeds 15% of all Eligible Accounts; (d) which represent the
sale of goods delivered on consignment, guaranteed sale or on other conditional
terms; (e) which are subject to any defense, setoff or counterclaim claimed or
asserted by the account debtor; (f) which are evidenced by an instrument; (g)
which are owed by an account debtor who is not a resident of the United States;
(h) where the account debtor is the United States or any department, agency or
instrumentality of the United States; (i) where the account debtor is a
subsidiary of, related to, affiliated or has common shareholders, officers or
directors with Borrower; (j) where the account debtor is an officer, employee or
agent of Borrower; (k) which represent goods sold and/or transferred where
possession and/or control is held, maintained or retained by Borrower (or its
agent) for the account of or subject to further and/or future direction from the
account debtor thereof; or (l) Accounts which are not creditworthy, in the sole
opinion of FCFC. FCFC will not consider maintenance accounts or advance deposits
as "Eligible Accounts".

                  1.7 "FCFC's Costs" means and includes: filing, recording,
publication and search fees incurred by FCFC relating to Borrower; all costs and
expenses incurred by FCFC in the enforcement of its rights and remedies under
this Agreement, or defending this Agreement or its security interest in the
Collateral; long distance telephone and facsimile charges, the expenses of field
examiners; all expenses for travel, lodging and food incurred by FCFC's
personnel in collecting the Accounts or realizing upon the Collateral; all costs
and expenses incurred in gaining possession of, maintaining, handling,
preserving, storing, repairing, shipping, selling, preparing for sale and
advertising to sell the Collateral, whether or not a sale is consummated; all
expenses involved in fulfilling in whole or in part any purchase order from an
account debtor; and reasonable attorney's fees and expenses incurred by FCFC as
provided for in this Agreement.

                  1.8 "Inventory" means and includes all of Borrower's goods
held for sale or lease, raw materials, components, work in process, finished
merchandise, and packing and shipping materials, now owned or hereafter
acquired, wherever located; all patents, blueprints and drawings related
thereto; all other items hereafter acquired by Borrower by way of substitution,
replacement, return, repossession or otherwise, and all additions and accessions
thereto; and the resulting product or mass, and any documents of title
representing any of the above.

                  1.9 "Obligations" means and includes all loans, advances
(whether evidenced by promissory note(s) or not), indebtedness, liabilities,
obligations, lease payments, guaranties, covenants and duties of Borrower to
FCFC of every kind, nature and description, (whether arising out of this
Agreement, or any other security agreement, mortgage, lease, instrument,
document, contract or similar agreement now or hereafter executed by Borrower
and delivered to FCFC, or by oral agreement or operation of law and whether or
not for the payment of money), direct or indirect, absolute or contingent, due
or to become due, liquidated or unliquidated, now existing or hereafter arising,
including without limitation any debt, liability or obligation owing by Borrower
to others which FCFC may have acquired by assignment or otherwise, and further
including, without limitation, all interest and FCFC's Costs which Borrower is
required to pay or reimburse by this Agreement, by law or otherwise. The term
"Obligations" also includes all amounts which would become due but for the
operation of the automatic stay under Section 362(a) of the United States
Bankruptcy Code, 11 U.S.C. 362(a), and the operation of Section 502(b) and
506(b) of the United States Bankruptcy Code, 11 U.S.C. 502(b) and 506(b), and
including indebtedness of Borrower arising under successive transactions which
renew, continue, refinance or refund the Obligations of Borrower.

                  1.10 "Prime Rate" means the Prime Rate publicly announced by
Bank One, Phoenix, Arizona, from time to time (which may not necessarily be the
lowest rate charged by such bank to its customers).

                  1.11 Any and all terms used in this Agreement shall be
construed and defined in accordance with the meaning and definitions set forth
herein or, to the extent not inconsistent herewith, as such terms are defined in
the Arizona Uniform Commercial Code, as amended from time to time (hereinafter
referred to as the "Code").
<PAGE>
         2. Advances and Charges.

                  2.1 Upon request of Borrower, from time to time during the
term hereof, provided the representations and warranties of paragraph 5. hereof
are then true, and so long as no event of default hereunder has occurred and
Borrower is in full, faithful and timely compliance with each and all of the
covenants, conditions, warranties, and representations, contained in this
Agreement or in any other agreement between FCFC and Borrower, FCFC agrees to
make advances to Borrower in an amount which when added to the advances then
outstanding does not exceed the lesser of the Credit Facility or 65% of the
amount of Eligible Accounts of Borrower (less discounts, credits, allowances,
service charges, commissions, and freight charges which may be granted to or
taken by the account debtors). FCFC may at any time and from time to time change
the percentage of Eligible Accounts to be advanced to Borrower.

                  FCFC is hereby authorized to make said advances based upon
instructions received from the list of authorized signers attached to this
Agreement.

                  2.2 The Obligations of Borrower to FCFC shall bear interest,
for the actual days outstanding at the rate equal to the Prime Rate plus 4.50%
per annum, computed on the basis of a 360-day year for actual days elapsed. The
Prime Rate of 7.00%, is the rate in effect as of this date. In the event of a
change in the Prime Rate from time to time, the rate of interest to be charged
to Borrower shall be correspondingly adjusted as of the date of the Prime Rate
change. Notwithstanding the foregoing, in no event shall the interest rate
chargeable hereunder be less than 11.00% per annum. Interest is due and payable
to FCFC under this Agreement on the first day of each month. Any interest not
paid when due shall become a part of Borrower's Obligations under this
Agreement, and shall thereafter bear interest as provided herein.

                  FCFC shall render statements to Borrower of the Obligations,
including all principal, interest and FCFC's Costs owing, and such statements
shall be conclusively presumed to be correct and accurate and constitute an
account stated between Borrower and FCFC unless, within thirty (30) days after
receipt thereof by Borrower, Borrower notifies FCFC in writing specifying the
error or errors, if any, contained in any such statements.

                  2.3 Upon the default by Borrower under any provision of this
Agreement, and for as long as Borrower is in default, interest shall accrue on
the Obligations from and after such default at a rate of interest which is four
percent per annum greater than the rate which is then being charged.

                  2.4 In consideration for establishing the Credit Facility on
the terms and conditions provided for herein, Borrower agrees to pay to FCFC
upon the execution hereof a commitment and funding fee of one and one-half
percent (1.50%) of the original amount of the Credit Facility, which shall be
deemed earned and non-refundable upon payment thereof. In the event that the
term of this Agreement is renewed as provided in paragraph 4 below, Borrower
shall pay within ten days prior to the anniversary date to FCFC a renewal fee of
1.00% of the amount of the Credit Facility each year that it is renewed. In the
event that the amount under the Credit Facility is increased, Borrower shall pay
to FCFC a 1.00% line increase fee on the additional commitment amount, which
shall be deemed earned and non-refundable upon payment thereof.

                  2.5 In order to further induce FCFC to grant the Credit
Facility to Borrower, Borrower agrees that the minimum amount of interest to be
paid monthly by Borrower to FCFC, during the original and each renewal term of
this Agreement, shall not be less than $7,500.00 per month. Notwithstanding any
default by Borrower, or a termination of this Agreement by FCFC because of such
default, this minimum interest shall be charged to and paid by Borrower for the
unexpired term of this Agreement. If this loan is repaid from a new credit
facility executed by Borrower with Imperial Bank or M&I Thunderbird Bank the
minimum interest amount that otherwise would be due and payable will be waived
for the remaining term of the Agreement.

                  In the event the monthly interest earned by FCFC on advances
made by FCFC to Borrower under this Agreement is less than the minimum set forth
above, Borrower will pay to FCFC such difference at the same time as such
accrued interest is due and payable.
<PAGE>
                  2.6 It is the intention of the parties hereto that the
interest required to be paid by Borrower to FCFC, plus all charges imposed upon
Borrower hereunder which may be construed by a court of law to be interest,
shall not exceed the maximum rate of interest allowed by the laws of the State
of Arizona and if a court of law construes the same to exceed such maximum rate,
then the excess so determined shall be applied against the principal balance of
Obligations owing to FCFC.

         3. Creation of Security Interest.

                  3.1 Borrower hereby grants to FCFC a continuing security
interest in the Collateral to secure the prompt payment and performance by
Borrower of all Obligations under this Agreement or otherwise created.

                  3.2 Borrower shall execute and deliver to FCFC concurrently
with Borrower's execution of this Agreement, and at any time or times hereafter
at the request of FCFC, financing statements, continuation statements, security
agreements, mortgages, assignments, certificates of title, affidavits, reports,
notices, schedules of accounts, letters of authority and all other documents
that FCFC may request, in form satisfactory to FCFC, to perfect and maintain
FCFC's security interest in the Collateral and fully comply with this Agreement.
Borrower hereby makes, constitutes and appoints FCFC (and any of FCFC's
officers, employees or agents designated by FCFC) as Borrower's true and lawful
attorney (which shall be irrevocable until all Obligations are fully paid and
satisfied) with power to sign the name of Borrower on any financing statement,
continuation statement, security agreement, mortgage, assignment, certificate of
title, affidavit, letter of authority, or notice or other similar document
necessary to perfect or continue the perfection of FCFC's security interest in
the Collateral. Borrower shall make appropriate entries in Borrower's Books
disclosing FCFC's security interest in the Accounts. FCFC (through any of its
officers, employees or agents) shall have the right at any time or times
hereafter during Borrower's usual business hours to inspect the Collateral.

                  3.3 To further evidence the security interest of FCFC in the
Accounts, Borrower shall, from time to time, provide FCFC with schedules and
written assignments of its Accounts, in form satisfactory to FCFC. Borrower's
failure to execute and deliver such schedules and/or assignments shall not
affect or limit FCFC's security interest or any other rights in and to the
Accounts. Together with each schedule, Borrower shall furnish FCFC with true and
correct copies of Borrower's customers' invoices or the equivalent and original
shipping or delivery receipts for all Inventory sold.

                  3.4 FCFC, or its agents, may at any time (and whether or not
Borrower is in default under this Agreement) and without notice thereof to
Borrower: (a) notify the account debtors of Borrower that the Accounts have been
assigned to FCFC and that FCFC has a security interest therein; (b) direct all
account debtors to make payment of all Accounts to FCFC; (c) demand, collect (by
legal means or otherwise), receive, receipt for, sue for, compromise, adjust,
settle or extend the time for payment of any Account upon such terms as FCFC may
reasonably determine under the circumstances, in its own name or in the name of
Borrower (crediting Borrower's Accounts with only the net amount received by
FCFC in payment of the Accounts, after deducting all FCFC's Costs in connection
therewith); and (d) take control of all proceeds from said Accounts. In this
regard, Borrower agrees that it will cooperate with FCFC (and execute such forms
or notices as FCFC may request) in notifying the account debtors that the
Accounts have been assigned to FCFC and that FCFC has a security interest
therein. Until such time as FCFC exercises such right, Borrower shall collect
the Accounts, receiving in trust all proceeds therefrom as FCFC's trustee and
each day deliver said proceeds to FCFC in their original form as received from
the account debtors, together with a remittance report, in form satisfactory to
FCFC. The receipt of any check or other item of payment by FCFC shall not be
considered payment to FCFC until such check or other item of payment is actually
paid. For the purpose of computing the interest to be charged to Borrower under
paragraph 2.2 hereof all checks, and other items of payment delivered to FCFC
from time to time shall be treated as being paid four business day after the
date FCFC actually receives such check or other item of payment, subject to
reversal of entry in the event such remittance is not paid upon presentment to
the drawee bank. Wire transfers received from Imperial Bank shall be deemed to
have been paid to FCFC one business day after the date FCFC actually received
such transfer. It is further understood that for the purpose of computing
interest to be charged to Borrower, the amount of any credit balance which
Borrower may have with FCFC shall be treated as an advance by FCFC to Borrower
under this Agreement.
<PAGE>
                  3.5 Borrower authorizes FCFC and FCFC shall have the right at
any time or times to verify the Accounts by mail, telephone, or otherwise in the
name of Borrower or FCFC. In addition, Borrower authorizes FCFC to obtain
information from Borrower's suppliers and customers and, in this regard,
Borrower waives any right or claim against any such supplier or customer for
furnishing information to FCFC.

                  3.6 Borrower shall promptly provide FCFC with all information
relating to the financial condition of any account debtor, and shall notify FCFC
of the rejection of goods by any account debtor, delay in the delivery of goods,
or any returns or recoveries of goods, nonperformance of contracts, or the
assertion by an account debtor of any claim, offset or counterclaim, and the
settlement or adjustment of any dispute or claim with an account debtor on terms
approved by FCFC.

                  3.7 Borrower agrees to keep all goods returned by any account
debtor and all goods repossessed or stopped in transit by Borrower, segregated
from other property of Borrower, holding the same as trustee for FCFC, until
otherwise directed in writing by FCFC.

                  3.8 Borrower does hereby irrevocably designate, make,
constitute and appoint FCFC, and any agent of FCFC, as Borrower's true and
lawful attorney, with power, without notice to Borrower, and at such time or
times (except as otherwise provided herein) as FCFC may, in its sole election,
determine, in Borrower's or FCFC's name and at Borrower's expense, to:

                           (a) Endorse Borrower's name on any checks, notes,
acceptances, money orders, drafts or other forms of payment or security that may
come into FCFC's possession.

                           (b) Exercise all of Borrower's rights and remedies
with respect to the collection of Accounts.

                           (c) Sign Borrower's name on any invoice, freight bill
or bill of lading relating to any Account, on any draft against an account
debtor, on any schedule assignment of Accounts, verification of Accounts or on
any notice to account debtors.

                           (d) Prepare, file and sign Borrower's name on any
proof of claim in bankruptcy or similar document against an account debtor.

                           (e) Prepare, file and sign Borrower's name on any
notice of lien, claim of mechanic's lien or similar document or waiver or
satisfaction thereof in connection with an Account.

                           (f) Execute any other documents which may facilitate
the collection, liquidation or disposition of the Collateral.

                  FCFC shall not be obligated to do any of the acts or exercise
any of the powers hereinabove authorized, but, if FCFC elects to collect said
Accounts, do any such act or exercise any of the foregoing powers, it may do so
in any manner or means as it may determine, and shall not be liable to Borrower
for any error in judgment or mistake of fact or law, excepting willful
misconduct or bad faith. This power, being coupled with an interest, is
irrevocable until all Obligations of Borrower to FCFC are fully paid and
satisfied. All acts by or on behalf of FCFC pursuant hereto are hereby ratified
and approved by Borrower.

                  4. Term. This Agreement shall have a term of one year from the
date hereof and shall be automatically renewed from year to year, unless
terminated by either party on any anniversary date of this Agreement by written
notice to this effect given not less than 30 days, nor more than 45 days, prior
to said anniversary date. Notwithstanding the foregoing, Borrower may terminate
this Agreement at any time prior to the anniversary date of this Agreement, by
giving written notice to FCFC to this effect not less than 30 days, nor more
than 45 days, prior to the effective date of such termination, provided that
Borrower pays to FCFC on the date of termination, in addition to all Obligations
of Borrower to FCFC, the minimum amount of interest required to be paid by
Borrower to FCFC during the remainder of the original or renewal term of this
Agreement, as provided in paragraph 2.5 above. In the event Borrower defaults in
the performance of any provision of this Agreement, FCFC may, at its election,
terminate this Agreement at any time, without notice. On the date of
termination, all
<PAGE>
Obligations, including but not limited to, obligations arising by reason of the
termination of this Agreement, shall become immediately due and payable without
notice or demand. Notwithstanding such termination, until all Obligations have
been fully satisfied, FCFC shall retain its security interest in all existing
Collateral and Collateral arising thereafter, and Borrower shall continue to
turn over all collections from the Accounts to FCFC. It is understood and agreed
that if Borrower has given notice of termination, pursuant to the provisions of
this paragraph, and fails to pay all Obligations to FCFC on the specified date,
or within 10 days thereafter, then this Agreement shall be automatically renewed
for an additional one year term.

         5. Representations and Warranties. Until all Obligations of Borrower to
FCFC have been fully paid and satisfied, Borrower does hereby warrant and
represent that:

                  (a) If Borrower is a corporation or a limited liability
company, it is duly organized and is and all times hereinafter will be in good
standing under the laws of the state of its incorporation and is duly qualified
and in good standing in every other state in which the nature of its business
requires such qualification.

                  (b) Borrower is the true and lawful owner of the Collateral
and has the right, power and authority to grant a security interest therein to
FCFC.

                  (c) Borrower's chief place of business (or if it has more than
one place of business its chief executive office) and the office where
Borrower's Books are kept is at Borrower's address as set forth in this
Agreement.

                  (d) Borrower is not doing business and has not done business
during the last six years under any trade name or style, except its name(s) as
set forth in this Agreement or under the following name(s):

                      -    Syntellect

                      -    SIS

                  (e) The execution, delivery and performance hereof does not
constitute a default under any indenture, agreement or undertaking to which
Borrower is now or hereafter a party or by which it is or will be bound and, if
Borrower is a corporation or a limited liability company, the same are within
Borrower's corporate powers, have been duly authorized and are not in
contravention of its articles, bylaws, or operating agreement.

                  (f) All financial statements and information relating to
Borrower or any guarantor of Borrower's Obligations or with respect to the
Accounts which have been or may hereafter be delivered by Borrower to FCFC are
true and correct in all material respects and there has not been any material
adverse change in the financial condition of Borrower or any guarantor since the
last submission of such financial information to FCFC.

                  (g) There are no actions or proceedings pending by or against
Borrower or any guarantor of Borrower's Obligations in any court or
administrative agency and Borrower has no knowledge of any pending, threatened
or imminent litigation, governmental investigation or claim, complaint, action
or prosecution involving Borrower or any guarantor of Borrower, except as may
have been specifically disclosed in writing to FCFC and if any of the foregoing
arise during the term of this Agreement, Borrower shall immediately notify FCFC
in writing with respect thereto.

                  (h) Borrower has duly filed all federal, state and other
governmental tax returns which it is required by law to file and that all taxes
and other sums which may be due to the United States, any state or other
governmental authority have been fully paid and that Borrower now has and shall
hereafter maintain reserves adequate in amount to fully pay all such tax
liabilities which may hereafter accrue.

                  (i) All assessments and taxes whether real, personal or
otherwise due and payable by or imposed, levied or assessed against Borrower or
any of its assets have been paid and shall hereafter be paid in full before
delinquency. Borrower shall make due and timely payment or deposit of all
federal, state and local taxes, assessments or contributions required of it by
law (including timely payment or deposit of all F.I.C.A. payments and
withholding taxes) and will execute and deliver to FCFC on demand appropriate
certificates attesting to the payment or deposit thereof.
<PAGE>
                  (j) Borrower is now and shall be at all times hereafter
solvent and able to pay its debts as they mature.

                  (k) With respect to all Collateral, FCFC's security interest
therein is now and shall hereafter at all times constitute a perfected, choate,
and first security interest in the Collateral and is not now and will not
hereafter become subordinate or junior to the security interest, lien,
encumbrance or claim of any person.

                  (l) All information furnished to FCFC at any time by or on
behalf of Borrower was, and will be when furnished, true, complete and correct
in all material respects.

                  (m) With respect to each Account now and from time to time
hereafter created:

                        (i) It is genuine, in all respects what it purport to be
         and represents a bona fide, existing, valid and legally enforceable
         indebtedness of the account debtor named therein, payable in the
         amount, time and manner stated in the invoice therefor, and is
         absolutely owing to Borrower and not contingent for any reason.

                        (ii) The delivery receipt and invoice therefor
         represents bona fide sale in the ordinary course of Borrower's
         business, represents the kind, quality and quantity of the goods or
         services described therein, and that the goods or services described
         herein have been completely delivered, installed or performed and at
         the time of delivery or installation have been accepted by the account
         debtor without condition.

                        (iii) No payments have been or shall be made thereon,
         except payments which are turned over to FCFC by Borrower.

                        (iv) There is no setoff, counterclaim or dispute
         existing or asserted with respect to the Account and Borrower has not
         made any agreement with the account debtor thereof for any deduction or
         discount of the sum payable thereunder, except regular discounts
         allowed by Borrower in the ordinary course of its business for prompt
         payment.

                        (v) The goods sold or transferred or the services
         rendered as evidenced by the Account are not subject to any lien,
         claim, encumbrance or security interest, except that of FCFC.

                        (vi) Borrower has no knowledge of the insolvency of the
         account debtor or of any action or proceeding involving the account
         debtor under any federal or state debtor's relief statute.

                        (vii) Borrower has no knowledge of any fact or
         circumstance which would impair the validity or collectibility of the
         Account.

                        (viii) Borrower has not made any assignment of the
         Account or granted a security interest in the Account to any other
         party other than FCFC.

                        (ix) All of Borrower's Books, and all records and
         documents relating to the Account are and will be genuine and in all
         respects what they purport to be, and accurately reflect the amounts
         owing or to be owing at maturity by the account debtor.

Each warranty, representation and agreement contained in this Agreement shall be
automatically deemed repeated with each advance and shall be conclusively
presumed to have been relied upon by FCFC regardless of any investigation made
or information possessed by FCFC. The warranties, representations and agreements
set forth herein shall be cumulative and in addition to any other warranties,
representations and agreements which Borrower shall now or hereafter give, or
cause to be given to FCFC.

         6. Affirmative Covenants. Until all Obligations of Borrower to FCFC are
fully paid and satisfied, Borrower will:
<PAGE>

                  (a) At all times fully comply with all federal, state and
local laws, rules, orders or regulations pertaining to the conduct of its
business, including, but not limited to all applicable federal, state and local
environmental laws and regulations relating to the storage, usage and disposal
of hazardous substances or toxic chemicals by Borrower in its business. In this
regard, Borrower agrees to defend, indemnify and hold FCFC harmless for and
against any and all costs, claims, demands, damages including attorneys fees,
court costs, and investigatory and laboratory fees which FCFC may suffer or
incur in connection with any such violation which indemnification shall survive
the termination of this Agreement.

                  (b) Maintain Borrower's Books at the address set forth in this
Agreement (which is Borrower's place of business or, if it has more than one
place of business, its chief executive office) and will not, without prior
written consent of FCFC relocate its place of business (or if it has more than
one place of business, its chief executive office) or move Borrower's Books
outside the State of Arizona.

                  (c) Maintain a standard and modern system of accounting in
accordance with generally accepted accounting principles which contain such
information as may be requested by FCFC, and permit FCFC or any of its agents,
during Borrower's usual business hours or during the usual business hours of any
third party having control over the records of Borrower, to have access to and
have the right to examine all of Borrower's Books and in connection therewith
and permit FCFC or any of its agents to copy and make extracts therefrom.

                  (d) Promptly furnish to FCFC such records, data and other
information with respect to the financial condition of Borrower, the Collateral
and any guarantor, as FCFC may request from time to time, and deliver to FCFC
within 90 days after the end of each Borrower's fiscal year, a detailed report
in form satisfactory to FCFC containing a statement of the financial condition
and operation of Borrower for each such fiscal year, and within 20 days, after
demand by FCFC, deliver to FCFC copies of any financial report or statement
prepared by or for Borrower. Each such statement and report shall be reviewed or
compiled by an independent CPA or, with the consent of FCFC, prepared by an
authorized officer of Borrower certifying that such report, statement or
document delivered or caused to be delivered to FCFC is complete, correct and
thoroughly presents the financial condition of Borrower and that on the date of
said certification no event or condition exists which constitutes a breach or
event of default under this Agreement. In addition, Borrower shall deliver to
FCFC within 30 days after the end of each month, a detailed report in form
satisfactory to FCFC containing a statement of the financial condition and
operation of Borrower for each such month.

                  (e) Allow FCFC to possess, remove to FCFC's premises or the
premises of any agent of FCFC, copies of Borrower's Books, for so long as FCFC
may desire in connection with the enforcement of FCFC's rights under this
Agreement.

                  (f) Notify FCFC of any material adverse change in Borrower's
financial condition.

                  (g) Make timely payment or deposit of all taxes (including
F.I.C.A. payments and deposits of withholding taxes) and assessments required to
be paid by Borrower and deliver to FCFC, as requested, evidence of such payment
or deposit.

                  (h) Pay all rent when due and otherwise abide by the terms
under which Borrower leases or occupies the premises at which the Collateral is
located; if Borrower fails to do so, FCFC may, without any obligation, pay such
rent and any sum so paid shall be part of FCFC's Costs, secured by the
Collateral and payable on demand.

                  (i) Cause to be paid all amounts necessary to fund, in
accordance with their terms, all pension plans presently in existence or
hereafter created and Borrower will not withdraw from participation in, permit
the termination or partial termination of, or permit the occurrence of any other
event with respect to any deferred compensation plan maintained for the benefit
of its employees under circumstances that could result in liability to the
Pension Benefit Guarantee Corporation, or any of its successors or assigns, or
to the entity which provides funds for such deferred compensation plan.

                  (j) Maintain a working capital ratio of 1.0:1 and a net worth
at least equal to $6,000,000.
<PAGE>
                  (k) Maintain itself in good standing in all jurisdictions in
which Borrower is doing business, and at the request of FCFC, furnish to FCFC
evidence of its good standing in all such jurisdictions.

                  (l) Maintain all Collateral at the address set forth in this
Agreement or at:

                        -     3225 Cumberland Boulevard, Suite 400, Atlanta,
                              Georgia 30339

                        -     1000 Holcomb Woods Parkway, Building 410A,
                              Roswell, Georgia 30076

                        -     1 East 22nd Street, Suite 510, Lombard, Illinois
                              60148

                        -     275 Wyman Street, Suite 160, Waltham,
                              Massachusetts 02451

                        -     405 South 100 East, Suite 101, Pleasant Grove,
                              Utah 84062

and will not, without the prior written consent of FCFC, move said Collateral to
any other address.

                  (m) Promptly deliver to FCFC all documents and instruments
relating to the Collateral, including invoices, original orders, shipping
documents, delivery receipts, as FCFC may request from time to time.

                  (n) Furnish to FCFC daily or less frequently as FCFC shall
permit from time to time, written schedules and reports of the status of
Borrower's Accounts in such form as shall be required by FCFC.

                  (o) On request of FCFC, execute and deliver to FCFC any and
all additional documents which FCFC may request from time to time to evidence
the advances made hereunder or the security interest granted hereby.

         7. Negative Covenants. Until all Obligations of Borrower to FCFC are
fully paid and satisfied, Borrower will not, without the prior written consent
of FCFC:

                  (a) Grant a security interest in the Accounts or the Inventory
or permit a lien, claim or encumbrance to be imposed on any of the Collateral.

                  (b) Sell, lease, rent or otherwise dispose of, move, transfer
or relocate outside the State of Arizona, Georgia, Illinois, Massachusetts and
Utah, whether by sale or otherwise, any of Borrower's property or any interest
therein, including the Collateral, but excluding Inventory which may be sold,
leased, or otherwise disposed of in the ordinary course of Borrower's business,
provided that FCFC shall nevertheless continue to have a security interest in
the proceeds thereof.

                  (c) Permit any Collateral to become affixed to real property,
become an accession to any property or be used in violation of any applicable
law, regulation or policy of insurance.

                  (d) Permit any levy, or attachment to be made on any of
Borrower's assets.

                  (e) Permit any receiver, trustee, custodian, assignee for the
benefit of creditors or any other person or entity having similar powers or
duties to be appointed or to take possession of any or all of Borrower's assets.

                  (f) Change its corporate or trade name, business structure,
corporate identity or structure, do business under any additional trade name, or
liquidate, merge or consolidate with or into any other business organization.

                  (g) Acquire any entity or purchase the stock or securities of
any entity (other than securities of any state or federal government).

                  (h) Permit any sale or disposition of a controlling interest
in Borrower or permit a change in the management of Borrower.
<PAGE>
                  (i) Enter into any transaction or incur any debts not in the
usual course of Borrower's business.

                  (j) Guarantee or otherwise become in any way liable with
respect to the obligations of any person except by endorsement of instruments or
items of payment for deposit to the account of Borrower or which are transmitted
or turned over to FCFC on account of Borrower's Obligations.

                  (k) Pay or declare any dividends upon Borrower's capital
stock.

                  (1) Redeem, retire, purchase or otherwise acquire directly or
indirectly any of Borrower's capital stock.

                  (m) Make any distribution of Borrower's property or assets.

                  (n) Not Used.

                  (o) Make any advance, loan, contribution or payment of money
(other than compensation for personal services), goods or credit to, or
guarantee any obligation of any subsidiary, affiliate or parent corporation, or
any officer, shareholder or employee, or cause or permit any such advance, loan,
contribution or guarantee to be made by any subsidiary corporation other than
the guaranty executed in connection herewith with this Agreement.

         8. Insurance. Borrower, at its expense, shall keep the Collateral
insured against loss or damage by fire, theft, and all other hazards and risks
ordinarily insured against by owners in similar businesses for the full
insurable value thereof, business interruption insurance and public liability
and property damage insurance relating to Borrower's ownership and use of its
assets. All such policies of insurance shall be in such form, with such
companies and in such amounts as may be satisfactory to FCFC. Borrower shall
deliver to FCFC certified copies of such policies of insurance and evidence of
the payment of all premiums therefor. All such policies of insurance (except
those of public liability and property damage) shall contain an endorsement in a
form satisfactory to FCFC showing FCFC as the loss payee. All proceeds payable
thereunder shall be payable to FCFC and upon receipt by FCFC shall, at FCFC's
option, be applied on the account of Borrower's Obligations, whether or not then
due, or to the repair or replacement of the Collateral. To secure the payment of
Borrower's Obligations, Borrower grants FCFC a security interest in and to all
such policies of insurance (except those of public liability and property
damage) and the proceeds thereof, and Borrower shall direct all insurers under
such policies of insurance to pay all proceeds thereof directly to FCFC.
Borrower hereby irrevocably appoints FCFC (and any of FCFC's officers, employees
or agents designated by FCFC) as Borrower's attorney for the purpose of making,
settling and adjusting claims under such policies of insurance, endorsing the
name of Borrower on any check, draft, instrument or other item of payment for
the proceeds of such policies of insurance and for making all determinations and
decisions with respect to such policies of insurance. Each such insurer shall
agree, by endorsement upon the policy or policies of insurance issued by it to
Borrower as required above, or by independent instruments furnished to FCFC,
that it will give FCFC at least 10 days written notice before any such policy or
policies of insurance shall be altered or canceled, and that no act of Borrower
or any other person or the default hereunder by Borrower, shall affect the right
of FCFC to recover under such policy or policies of insurance. FCFC, without
waiving or releasing any Obligations or default by Borrower hereunder, may, but
shall have no obligation to do so, obtain and maintain such policies of
insurance and pay such premiums and take any other action with respect to such
policies which FCFC deems advisable. All sums so disbursed by FCFC, as well as
reasonable attorneys fees, court costs, expenses and other charges relating
thereto, shall be a part of FCFC's Costs, secured by the Collateral and payable
on demand.

         9. Events of Default. The occurrence of any one or more of the
following shall constitute an event of default by Borrower under this Agreement
(each an "Event of Default"):

                  (a) Borrower fails to pay any of Borrower's Obligations
(whether of principal, interest, taxes, reimbursement of FCFC's Costs, or
otherwise) when due and payable or is declared to be due and payable.

                  (b) Borrower fails or neglects to perform, keep or observe any
term, provision, condition, or covenant contained in this Agreement, or any
other present or future agreement between Borrower and FCFC.
<PAGE>
                  (c) Any representation, statement, report or certificate made
or delivered by Borrower, or any of its officers or agents, (either individually
or as an officer or agent of Borrower) to FCFC proves to be untrue or incorrect
in any material respect.

                  (d) Any Collateral cannot be located within five days after
FCFC makes demand upon Borrower to inspect the same or any Collateral has been
moved outside the State of Arizona, Georgia, Illinois, Massachusetts and Utah,
without the consent of FCFC.

                  (e) There is a material impairment in the prospect of
repayment of Borrower's Obligations or a material impairment in the value of the
Collateral or that the priority of FCFC's security interest in the Collateral is
contested.

                  (f) Any of Borrower's assets are attached, seized, or are
levied upon, and the same are not released, discharged or bonded against within
ten days thereafter.

                  (g) Any proceeding under the Bankruptcy Act is filed by or
against Borrower.

                  (h) A notice of lien, levy or assessment is filed of record
with respect to any or all of Borrower's assets by the United States Government,
or any department, agency or instrumentality thereof, or by any state, county,
municipal or other governmental agency, or if any taxes or debts owing at any
time hereafter to any one or more of such entities becomes a lien, whether
choate or otherwise, upon any or all of the Borrower's assets and the same is
not paid on the payment date thereof.

                  (i) Borrower is enjoined, restrained or in any way prevented
by court order from continuing to conduct all or any material part of its
business affairs.

                  (j) Borrower ceases normal business operations.

                  (k) A material portion of the Collateral is stolen, damaged or
destroyed.

                  (l) A judgment or other claim becomes a lien or encumbrance
upon any or all of Borrower's assets and the same is not satisfied, dismissed or
bonded against within 10 days thereafter.

                  (m) If any of Borrower's records are prepared and kept by an
outside computer service at any time during the term of this Agreement, and said
computer service fails to provide FCFC with any requested information or
financial data pertaining to the Collateral, Borrower's financial condition or
the results of Borrower's operations.

                  (n) If there is a default in any agreement to which Borrower
is a party with any third party resulting in a right by such third party to
accelerate the maturity of any indebtedness of Borrower to such third party.

                  (o) Borrower makes any payment on account of indebtedness
which has been subordinated to Borrower's Obligations to FCFC, without FCFC's
consent, or if any person subordinating such indebtedness terminates or in any
way limits his subordination.

                  (p) Not Used.

                  (q) Not Used.

         10. FCFC's Rights and Remedies.

                  10.1 Upon the occurrence of an Event of Default by Borrower
under this Agreement, FCFC may, at its election, without notice of its election
and without demand upon Borrower or any guarantor, do any one of more of the
following, all of which are authorized by Borrower:
<PAGE>
                  (a) Declare any or all of Borrower's Obligations, whether
evidenced by note(s), or otherwise, immediately due and payable.

                  (b) Terminate this Agreement, but without affecting FCFC's
rights and security interests in the Collateral, and the Obligations of Borrower
to FCFC.

                  (c) Cease making advances to or for benefit of Borrower under
the Credit Facility or reduce the Credit Facility.

                  (d) Continue making advances to Borrower in such amounts as
FCFC may determine, in its sole discretion, without waiving any default by
Borrower under this Agreement.

                  (e) Proceed to collect the Accounts, pursuant to
A.R.S.Section 47-9502, and, in this regard, notify the post office authorities
to change the address for delivery of Borrower's mail to an address designated
by FCFC, and receive, open and distribute all mail addressed to Borrower,
retaining all mail relating to Collateral and forwarding all other mail to
Borrower.

                  (f) Exercise any and all of the rights accruing to a secured
party under the Code and any other applicable law.

                  (g) Enter, with or without process of law, upon any premises
where the Collateral is or believed by FCFC to be located (the "Premises"),
using all necessary force to accomplish the same without committing a breach of
the peace (Borrower hereby waives all claims for damages or otherwise due to,
arising from or connected with such entry and/or seizure); and:

                  (i) Take possession of the Premises and of the Collateral
         located therein;

                  (ii) Place a custodian in exclusive control of the Premises
         and of any of the Collateral located therein;

                  (iii) Remove from the Premises the Collateral (and any of
         Borrower's Books, materials and supplies) in any way relating to the
         Collateral or useful by FCFC in enforcing its rights hereunder;

                  (iv) Remain upon the Premises and use the same (together with
         said Borrower's Books, materials and supplies) for the purpose of
         collecting the Collateral and/or preparing the Collateral for
         disposition and/or disposing of the Collateral.

                  (h) Make (without any obligation to do so) any payment and
take such action as FCFC considers necessary or reasonable to protect or
preserve the Collateral or its security interest therein, including paying,
purchasing, contesting or compromising any encumbrance, charge or lien which, in
the opinion of FCFC, interferes with the enforcement of its security interests
or the liquidation or disposition of the Collateral.

                  (i) Require Borrower to assemble the Collateral and, at
Borrower's expense, deliver the same to FCFC or to a third party as FCFC's
bailee at a place or places to be designated by FCFC which is reasonably
convenient to the parties.

                  (j) Ship, reclaim, recover, store, finish, maintain, repair
and prepare for sale the Collateral.

                  (k) Sell the Collateral (whether or not the Collateral is
present at any such sale) in its then condition, or after further manufacturing,
processing or preparation thereof (utilizing, in connection therewith, without
charge or liability to FCFC therefor, any of Borrower's assets), at either
public or private sale, or both, by way of one or more contracts or
transactions, for cash or on terms, in such manner and at such places (including
Borrower's premises) as is commercially reasonable, in the opinion of FCFC. In
such event, FCFC shall (unless notice has been waived after default pursuant to
the provisions of the Code) give notice to Borrower in
<PAGE>
writing of the time and place of public sale, or, if the sale is a private sale
or some other disposition other than a public sale is to be made of the
Collateral, the time after which the private sale or other disposition is to be
made, at least five days before the date fixed for the sale, or at least five
days before the date after which the private sale or other disposition is to be
made, unless the Collateral is perishable or threatens to decline speedily in
value. FCFC may purchase all or any portion of the Collateral at any public
sale.

                  (l) Seek temporary or permanent injunctive relief without the
necessity of proving actual damages, as no remedy at law will provide adequate
relief to FCFC and, in this regard, the bond which FCFC may be required to post
shall be no more than $500.00.

                  (m) Require Borrower to pay all FCFC's Costs incurred in
connection with FCFC's enforcement and exercise of any of its rights and
remedies as herein provided, whether or not suit is commenced by FCFC.

Any deficiency which exists after disposition of the Collateral, as provided
above, shall be due and payable by Borrower upon demand, with any excess to be
paid by FCFC to Borrower.

                  10.2 FCFC's rights and remedies under this Agreement and all
other agreements shall be cumulative and may be exercised simultaneously or
successively, in such order as FCFC shall determine. In addition, FCFC shall
have all other rights and remedies not inconsistent herewith as provided by law
or in equity. No exercise by FCFC of one right or remedy shall be deemed an
election, and no waiver by FCFC of any default on Borrower's part shall be
deemed a continuing waiver. No delay by FCFC shall constitute a waiver, election
or acquiescence by it.

         11. Taxes and Expenses Regarding Borrower's Property.

                  If Borrower fails to pay any assessments, taxes,
contributions, or make any deposits, or furnish any required proof thereof as
set forth in paragraph 6(g) hereof or in any other provision of this Agreement,
FCFC may, in its sole and absolute discretion and without notice to Borrower (a)
make payment of the same or any part thereof, or (b) set up such reserves in
Borrower's account as FCFC deems necessary to satisfy the liability therefor, or
both. If Borrower fails to promptly pay when due to any other person or entity,
any sum which Borrower is required to pay by reason of any provision in this
Agreement, FCFC may, but is not obligated to, advance any sums which it deems
appropriate for the protection or preservation of the Collateral or its security
interest therein, and the amount so advanced by FCFC shall bear interest at the
highest rate provided for in paragraph 2.3 above, and shall constitute FCFC's
Costs, payable on demand, and shall be secured by the Collateral. Any payment
made by FCFC shall not constitute (a) an agreement by it to make similar
payments in the future, or (b) a waiver by FCFC of any default under this
Agreement. FCFC need not contest nor inquire as to the validity of any such
expense, tax, security interest, encumbrance or lien, and the receipt of the
usual official notice for the payment thereof shall be conclusive evidence that
the same was validly due and owing.

         12. Waivers By Borrower.

                  12.1 FCFC shall not be deemed to have waived any provision of
this Agreement, or any right or remedy which it may have hereunder, or at law or
equity, unless such waiver is in writing and signed by FCFC.

                  12.2 Borrower waives the right to direct the application of
any payments at any time or times received by FCFC on account of Borrower's
Obligations and Borrower agrees that FCFC shall have the continuing exclusive
right to apply and reapply such payments in any manner as FCFC may deem
advisable.

                  12.3 Except as otherwise provided for in this Agreement,
Borrower waives demand, protest, notice of protest, notice of default or
dishonor, notice of payment and nonpayment, notice of any default, nonpayment at
maturity, release, compromise, settlement, extension or renewal of any or all
commercial paper, accounts, documents, instruments, chattel paper and guaranties
at any time held by FCFC on which Borrower may in any way be liable.
<PAGE>
                  12.4 Failure or delay by FCFC in exercising or enforcing any
right, power, privilege, lien, option or remedy hereunder shall not operate as a
waiver thereof and a waiver by FCFC of any default by Borrower under this
Agreement shall not be construed to create any right or expectation of future
waiver of any subsequent breach or default by Borrower under this Agreement.

                  12.5 FCFC shall not in any way or manner be liable or
responsible for (a) the safekeeping of the Collateral; (b) any loss or damage
thereto occurring or arising in any manner or fashion from any cause; (c) any
diminution in the value thereof; or (d) any act or default of any carrier,
warehouseman, bailee, forwarding agency or other person whomsoever. All such
risk or loss, damage or destruction of the Collateral shall be borne by
Borrower.

                  12.6 Borrower waives (to the extent the same may be lawfully
waived): any and all causes of action and claims which it may now or ever have
against FCFC for failing to protect any Collateral in its possession, or failing
to collect or sell any of the Collateral, notwithstanding the effect of such
possession, collection or sale upon the business of Borrower. In addition,
Borrower hereby releases FCFC of and from (a) any and all liabilities or
penalties for failure of FCFC to perfect or maintain the priority of its
security interest or to comply with any statutory or other requirement imposed
on FCFC; and (b) any error of judgment or mistake of fact or law.

                  12.7 In the event FCFC seeks to obtain possession of any of
the Collateral by replevin or other judicial process, Borrower hereby waives (a)
any bond or security required to be posted by any statute, court rule or
otherwise as an incident to such possession and (b) any demand for possession of
the Collateral prior to the commencement of any suit or action to recover
possession thereof.

                  12.8 Borrower waives any right to trial by jury in any action
or proceeding relating to this Agreement or any transactions hereunder.

         13. Notices.

                  Unless otherwise provided in this Agreement, all notices,
demands or other communications to either party shall be in writing and shall be
mailed, telecopied or communicated by means of facsimile transmission (followed
by a mailed or delivered hard copy), or delivered by hand or courier service, at
their respective addresses set forth in this Agreement, or at such other
addresses as shall be designated by such party in a written notice to the other
party. All notices and other communications shall be effective on three business
days after deposit in the mail (postage prepaid in the case of mail), upon
telecopy or other facsimile transmission or upon hand delivery.

         14. Destruction of Borrower's Documents.

                  Any documents, schedules, invoices or other papers delivered
to FCFC, may be destroyed or otherwise disposed of by FCFC five months after
they are delivered to or received by FCFC, unless Borrower requests, in writing,
the return of the said documents, schedules, invoices or other papers and makes
arrangements, at Borrower's expense, for their return.

         15. Release.

                  Only at such time as all Obligations of Borrower to FCFC shall
have been fully paid and satisfied and Borrower and all guarantors of Borrower's
obligations execute and deliver to FCFC a release acknowledging that Borrower
does not have any claims against FCFC and provides FCFC with an appropriate
indemnity indemnifying FCFC for any remittances for which Borrower has received
credit and which are not paid, shall FCFC release its security interest in the
Collateral and deliver to Borrower an appropriate termination statement.

         16. General Provisions.

                  16.1 The parties intend and agree that their respective
rights, duties, powers, liabilities, obligations and discretions shall be
performed, carried out, discharged and exercised reasonably and in good faith.

                  16.2 If at any time or times hereafter FCFC employs counsel
for advice or other representation (a) with respect to any of the Collateral or
this Agreement or modification thereof, (b) to represent FCFC in any
<PAGE>
litigation, contest, dispute, suit or proceeding or to commence, defend, or
intervene or to take any other action in or with respect to any litigation,
contest, dispute, suit or proceeding (whether instituted by FCFC, Borrower or
any other party) in any way relating to any of the Collateral, this Agreement or
Borrower's affairs, (c) to protect, collect, lease, sell, take possession of or
liquidate any of the Collateral, (d) to attempt to enforce any security interest
of FCFC in any of the Collateral or (e) to enforce any rights of FCFC against
Borrower or against any other person which may be obligated to FCFC by virtue of
this Agreement including Borrower's account debtors, then, in any of the
foregoing events, all of the reasonable attorneys' fees arising from such
services and all expenses, costs and charges in any way arising in connection
therewith or relating thereto shall constitute a part of FCFC's Costs secured by
the Collateral and be payable on demand.

                  16.3 Neither this Agreement nor any uncertainty or ambiguity
herein shall be construed or resolved against FCFC or Borrower, whether under
any rule of construction or otherwise; on the contrary, this Agreement has been
reviewed by all parties and shall be construed and interpreted according to the
ordinary meaning of the words used so as to fairly accomplish the purposes and
intentions of all parties hereto. When permitted by the context, the singular
includes the plural and vice versa.

                  16.4 The validity of this Agreement, its construction,
interpretation and enforcement, and the rights of the parties hereunder and
concerning the Collateral, shall be determined under and according to the laws
of Arizona. In any litigation involving FCFC and Borrower, Borrower does hereby
irrevocably submit itself to the process, jurisdiction and venue of the courts
of the State of Arizona in Maricopa County or to the process, jurisdiction and
venue of the U.S. District Court for Arizona for the purposes of suit, action or
other proceedings arising out of or relating to this Agreement or the subject
matter hereof, and without limiting the generality of the foregoing, hereby
waives and agrees not to assert by way of motion, defense or otherwise in any
such suit, action or proceeding any claim that Borrower is not personally
subject to the jurisdiction of such courts, that such suit, action or proceeding
is brought in an inconvenient forum or that the venue of such suit, action or
proceeding is improper.

                  16.5 The provisions of this Agreement are independent of and
separate from each other. If any provision hereof shall for any reason be held
invalid or unenforceable, it is the intent of the parties that such invalidity
or unenforceability shall not affect the validity or unenforceability of any
other provision hereof and that this Agreement shall be construed as if such
invalid or unenforceable provision had never been contained herein.

                  16.6 Paragraph headings and paragraph numbers have been set
forth herein for convenience only; unless the contrary is compelled by the
context, everything contained in each paragraph applies equally to this entire
Agreement.

                  16.7 This Agreement cannot be changed or terminated orally.
All prior agreements, understandings, representations, warranties, and
negotiations, if any, are merged into this Agreement.

                  16.8 FCFC shall have the right, without the consent of or
notice to Borrower to grant participation interests in the Credit Facility and
in this regard may provide the participant with any and all information with
respect to Borrower and the Credit Facility. In addition, FCFC may assign this
Agreement and its rights and duties hereunder at any time, without the consent
of or notice to Borrower. This Agreement shall inure to the benefit of FCFC, its
successors and assigns. Borrower may not assign this Agreement or any rights
hereunder, without FCFC's prior written consent and any such assignment shall be
void and of no effect whatsoever. No consent to any assignment by FCFC shall,
without the written consent of FCFC, release Borrower or any guarantor of its
Obligations to FCFC.

                  16.9 This Agreement shall inure to the benefit of FCFC and any
successors or assigns of FCFC, including any participant in the Credit Facility.
This Agreement shall bind and inure to the benefit of the respective successors
and assigns of each of the parties; however, Borrower may not assign this
Agreement or any rights hereunder without FCFC's prior written consent and any
prohibited assignment shall be absolutely void. No consent to any assignment by
FCFC shall release Borrower or any guarantor of its Obligations to FCFC. FCFC
may assign this Agreement and its rights and duties hereunder.
<PAGE>
         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed at Phoenix, Arizona, as of the date written above.

FCFC:

FIRST COMMUNITY FINANCIAL CORPORATION,
an Arizona corporation

By:    /S/ James C. Adamany
    -----------------------------------------------
           James C. Adamany

Title: President

BORROWER:

Syntellect Inc.,
a Delaware corporation

By:    /S/ Anthony V. Carollo
    -----------------------------------------------
           Anthony V. Carollo

Title:  Chief Executive Officer and President

BORROWER:

Syntellect Interactive Services, Inc.,
a Georgia corporation

By:    /S/ Anthony V. Carollo
    -----------------------------------------------
           Anthony V. Carollo

Title:  Chief Executive Officer and President
<PAGE>
                        AMENDMENT TO ACCOUNTS RECEIVABLE

                               SECURITY AGREEMENT

FOR A VALUABLE CONSIDERATION, First Community Financial Corporation (FCFC) and
Syntellect Inc., a Delaware corporation and Syntellect Interactive Services,
Inc., a Georgia corporation (collectively, BORROWER) do hereby agree to amend
paragraphs 1.5 and 2.2 of that certain Accounts Receivable Security Agreement
dated June 14, 2001 between the parties (as the same may have been amended from
time to time) in its entirety as follows:

         1.5      Effective October 1, 2001, "Credit Facility" shall mean a
                  revolving line of credit granted by FCFC to Borrower in the
                  amount of $2,000,000.00, in accordance with the terms and
                  conditions set forth in this Agreement.

         2.2      Effective October 1, 2001, the Obligations of Borrower to FCFC
                  shall bear interest, for the actual days outstanding at the
                  rate equal to the Prime Rate plus 8.50% per annum, computed on
                  the basis of a 360-day year for actual days elapsed. The Prime
                  Rate of 5.50%, is the rate in effect as of this date. In the
                  event of a change in the Prime Rate from time to time, the
                  rate of interest to be charged to Borrower shall be
                  correspondingly adjusted as of the date of the Prime Rate
                  change. Notwithstanding the foregoing, in no event shall the
                  interest rate chargeable hereunder be less than 15.00% per
                  annum. Interest is due and payable to FCFC under this
                  Agreement on the first day of each month. Any interest not
                  paid when due shall become a part of Borrower's Obligations
                  under this Agreement, and shall thereafter bear interest as
                  provided herein.

         FCFC shall render statements to Borrower of the Obligations, including
all principal, interest and FCFC's Costs owing, and such statements shall be
conclusively presumed to be correct and accurate and constitute an account
stated between Borrower and FCFC unless, within thirty (30) days after receipt
thereof by Borrower, Borrower notifies FCFC in writing specifying the error or
errors, if any, contained in any such statements.
<PAGE>
                        AMENDMENT TO ACCOUNTS RECEIVABLE

                         SECURITY AGREEMENT (CONTINUED)

Except as amended hereby, all other terms and provisions of the Accounts
Receivable Security Agreement (as the same may have been amended from time to
time) shall continue in full force and effect and are hereby ratified, confirmed
and approved.

Dated this 10th day of October, 2001.

BORROWER:

<TABLE>
<S>                                                              <C>
Syntellect Inc.,                                                 Syntellect Inc.,
a Delaware corporation                                           a Delaware corporation

By:   /S/  Anthony v. Carollo                                    By:  /S/ Timothy P. Vatuone
      ---------------------------------------------                  --------------------------------------
           Anthony V. Carollo                                              Timothy P. Vatuone

Title:  Chief Executive Officer and President                    Title: Secretary and Chief Financial Officer

Syntellect Inc.,                                                 Syntellect Interactive Services, Inc.,
a Delaware corporation                                           a Georgia corporation

By:   /S/  Charles F. Sonneborn                                  By:   /S/  Anthony v. Carollo
      ---------------------------------------------                    ------------------------------------
           Charles F. Sonneborn                                            Anthony V. Carollo

Title: Vice President and Controller                             Title: Chief Executive Officer and President
</TABLE>

FCFC:

First Community Financial Corporation,
an Arizona corporation

By:   /S/  James C . Adamany
      --------------------------------------------
            James C. Adamany

Title: President
<PAGE>
                        AMENDMENT TO ACCOUNTS RECEIVABLE

                               SECURITY AGREEMENT

FOR A VALUABLE CONSIDERATION, First Community Financial Corporation (FCFC) and
Syntellect Inc., a Delaware corporation and Syntellect Interactive Services,
Inc., a Georgia corporation (collectively, BORROWER) do hereby agree to amend
paragraph 1.5 and paragraph 6 of that certain Accounts Receivable Security
Agreement dated June 14, 2001 between the parties (as the same may have been
amended from time to time) in its entirety as follows:

         1.5 Effective January 21, 2002, "Credit Facility" shall mean a
revolving line of credit granted by FCFC to Borrower in the amount of
$2,500,000.00, in accordance with the terms and conditions set forth in this
Agreement.

         6. Affirmative Covenants. Until all Obligations of Borrower to FCFC are
fully paid and satisfied, Borrower will:

                  (a) At all times fully comply with all federal, state and
local laws, rules, orders or regulations pertaining to the conduct of its
business, including, but not limited to all applicable federal, state and local
environmental laws and regulations relating to the storage, usage and disposal
of hazardous substances or toxic chemicals by Borrower in its business. In this
regard, Borrower agrees to defend, indemnify and hold FCFC harmless for and
against any and all costs, claims, demands, damages including attorneys fees,
court costs, and investigatory and laboratory fees which FCFC may suffer or
incur in connection with any such violation which indemnification shall survive
the termination of this Agreement.

                  (b) Maintain Borrower's Books at the address set forth in this
Agreement (which is Borrower's place of business or, if it has more than one
place of business, its chief executive office) and will not, without prior
written consent of FCFC relocate its place of business (or if it has more than
one place of business, its chief executive office) or move Borrower's Books
outside the State of Arizona.

                  (c) Maintain a standard and modern system of accounting in
accordance with generally accepted accounting principles which contain such
information as may be requested by FCFC, and permit FCFC or any of its agents,
during Borrower's usual business hours or during the usual business hours of any
third party having control over the records of Borrower, to have access to and
have the right to examine all of Borrower's Books and in connection therewith
and permit FCFC or any of its agents to copy and make extracts therefrom.

                  (d) Promptly furnish to FCFC such records, data and other
information with respect to the financial condition of Borrower, the Collateral
and any guarantor, as FCFC may request from time to time, and deliver to FCFC
within 90 days after the end of each Borrower's fiscal year, a detailed report
in form satisfactory to FCFC containing a statement of the financial condition
and operation of Borrower for each such fiscal year, and within 20 days, after
demand by FCFC, deliver to FCFC copies of any financial report or statement
prepared by or for Borrower. Each such statement and report shall be reviewed or
compiled by an independent CPA or, with the consent of FCFC, prepared by an
authorized officer of Borrower certifying that such report, statement or
document delivered or caused to be delivered to FCFC is complete, correct and
thoroughly presents the financial condition of Borrower and that on the date of
said certification no event or condition exists which constitutes a breach or
event of default under this Agreement. In addition, Borrower shall deliver to
FCFC within 30 days after the end of each month, a detailed report in form
satisfactory to FCFC containing a statement of the financial condition and
operation of Borrower for each such month.

                  (e) Allow FCFC to possess, remove to FCFC's premises or the
premises of any agent of FCFC, copies of Borrower's Books, for so long as FCFC
may desire in connection with the enforcement of FCFC's rights under this
Agreement.
<PAGE>
                        AMENDMENT TO ACCOUNTS RECEIVABLE

                         SECURITY AGREEMENT (CONTINUED)

                  (f) Notify FCFC of any material adverse change in Borrower's
financial condition.

                  (g) Make timely payment or deposit of all taxes (including
F.I.C.A. payments and deposits of withholding taxes) and assessments required to
be paid by Borrower and deliver to FCFC, as requested, evidence of such payment
or deposit.

                  (h) Pay all rent when due and otherwise abide by the terms
under which Borrower leases or occupies the premises at which the Collateral is
located; if Borrower fails to do so, FCFC may, without any obligation, pay such
rent and any sum so paid shall be part of FCFC's Costs, secured by the
Collateral and payable on demand.

                  (i) Cause to be paid all amounts necessary to fund, in
accordance with their terms, all pension plans presently in existence or
hereafter created and Borrower will not withdraw from participation in, permit
the termination or partial termination of, or permit the occurrence of any other
event with respect to any deferred compensation plan maintained for the benefit
of its employees under circumstances that could result in liability to the
Pension Benefit Guarantee Corporation, or any of its successors or assigns, or
to the entity which provides funds for such deferred compensation plan.

                  (j) Effective December 31, 2001, maintain a working capital
ratio of 1.0:1 and a net worth at least equal to $3,700,000.

                  (k) Maintain itself in good standing in all jurisdictions in
which Borrower is doing business, and at the request of FCFC, furnish to FCFC
evidence of its good standing in all such jurisdictions.

                  (l) Maintain all Collateral at the address set forth in this
Agreement or at:

                        -     3225 Cumberland Boulevard, Suite 400, Atlanta,
                              Georgia 30339

                        -     1000 Holcomb Woods Parkway, Building 410A,
                              Roswell, Georgia 30076

                        -     1 East 22nd Street, Suite 510, Lombard, Illinois
                              60148

                        -     275 Wyman Street, Suite 160, Waltham,
                              Massachusetts 02451

                        -     405 South 100 East, Suite 101, Pleasant Grove,
                              Utah 84062

and will not, without the prior written consent of FCFC, move said Collateral to
any other address.

                  (m) Promptly deliver to FCFC all documents and instruments
relating to the Collateral, including invoices, original orders, shipping
documents, delivery receipts, as FCFC may request from time to time.

                  (n) Furnish to FCFC daily or less frequently as FCFC shall
permit from time to time, written schedules and reports of the status of
Borrower's Accounts in such form as shall be required by FCFC.

                  (o) On request of FCFC, execute and deliver to FCFC any and
all additional documents which FCFC may request from time to time to evidence
the advances made hereunder or the security interest granted hereby.
<PAGE>
                        AMENDMENT TO ACCOUNTS RECEIVABLE

                         SECURITY AGREEMENT (CONTINUED)

Except as amended hereby, all other terms and provisions of the Accounts
Receivable Security Agreement (as the same may have been amended from time to
time) shall continue in full force and effect and are hereby ratified, confirmed
and approved.

Dated this 18th day of January, 2002.

BORROWER:

<TABLE>
<S>                                                                   <C>
Syntellect Inc.,                                                      Syntellect Inc.,
a Delaware corporation                                                a Delaware corporation

By:   /S/  Anthony v. Carollo                                         By:  /S/ Timothy P. Vatuone
      ---------------------------------------------                       --------------------------------------
           Anthony V. Carollo                                                   Timothy P. Vatuone

Title:  Chief Executive Officer and President                         Title: Secretary and Chief Financial Officer

Syntellect Inc.,                                                      Syntellect Interactive Services, Inc.,
a Delaware corporation                                                a Georgia corporation

By:   /S/  Charles F. Sonneborn                                       By:   /S/  Anthony v. Carollo
      ---------------------------------------------                         ------------------------------------
           Charles F. Sonneborn                                                 Anthony V. Carollo

Title: Vice President and Controller                                  Title: Chief Executive Officer and President
</TABLE>

FCFC:

First Community Financial Corporation,
an Arizona corporation

By:   /S/  James C . Adamany
      ---------------------------------------------
            James C. Adamany

Title: President
<PAGE>
                                                                   June 14, 2001
                                                                Phoenix, Arizona

                        MULTIPLE ADVANCE PROMISSORY NOTE

         FOR VALUE RECEIVED, the undersigned, jointly and severally, promise to
pay upon "demand" (as defined below) to the order of First Community Financial
Corporation, an Arizona corporation ("FCFC"), at its office located in Phoenix,
Arizona, or at such other place as the holder hereof may from time to time
designate in writing, such principal sum, up to the maximum amount of **THREE
MILLION and NO/100** Dollars ($3,000,000.00), as the holder hereof may advance
to or for the benefit of the undersigned in accordance with the terms of that
certain Accounts Receivable Security Agreement dated June 14, 2001 between the
undersigned and FCFC. Absent default or "demand", interest shall be charged on
the unpaid principal balance hereof, to the date of maturity on a daily basis
for the actual number of days any portion of said principal is outstanding, at
the rate (the "Note Rate") equal to the prime rate announced from time to time
by Bank One, Phoenix, Arizona (whether or not it is the lowest rate actually
charged by such bank) plus 4.50% per annum. The current Note Rate under the note
is 11.50% per annum based upon a prime rate of 7.00%. In the event such prime
rate is from time to time hereafter changed, the Note Rate of interest shall
correspondingly be adjusted as of the effective date of the prime rate change;
provided, however, that the Note Rate payable hereunder shall in no event be
less than 11.00% per annum.

         Interest shall be payable monthly on the first day of each month,
commencing with the first day of the month following the initial advance
hereunder until all principal and interest hereunder have been fully paid, and
shall be fully paid at the maturity. The first interest payment shall include
all interest accrued to the date thereof. Interest shall be computed on the
basis of a 12-month, 360-day year. All obligations hereunder (including
principal, interest, costs and fees) not discharged when due or upon "demand"
shall bear interest, until paid in full, at a per annum rate equal to four
percent (4%) per annum higher than the Note Rate set forth above.

         The unpaid principal balance of this obligation at any time shall be
the total amount advanced hereunder by the holder hereof, less the amount of
payments made hereon by or for the undersigned.

         At the option of the holder hereof, any of the following shall
constitute a "demand" hereunder, and, upon the occurrence of any of the
following, all obligations hereunder shall, at the option of the holder hereof,
become immediately due and payable, without presentment for payment, diligence,
grace, exhibition of this Note, protest, further demand or notice of any kind,
all of which are hereby expressly waived: (i) any sum owing hereunder is not
paid as agreed; (ii) the undersigned defaults in the payment of any sum owing
under, or in the event of a event of default under, or a breach in any
representation, warranty or covenant by the undersigned as set forth in the
Accounts Receivable Security Agreement dated June 14, 2001, executed by the
undersigned and FCFC or any Rider attached thereto, as the same may be amended,
modified or extended from time to time (the "Security Agreements"); (iii) the
undersigned defaults in the payment of any sum or breaches any representation,
warranty or covenant under any other financing agreement now or hereafter
executed between the undersigned and FCFC; or (iv) the holder in good faith
believes that there is a material impairment of the prospect of repayment of its
obligations or that there is a material impairment of the value or priority of
FCFC's security interest.

         No provision of this Note or any other aspect of the transaction of
which this Note is a part is intended to or shall require or permit the holder,
directly or indirectly, to take, receive, contract for or reserve, in money,
goods or things in action, or in any other way, any interest (including amounts
deemed by law to be interest, such amounts to then be deemed to be an addition
to the rate of interest agreed upon) in excess of the maximum rate of interest
permitted by law in the State of Arizona as of the date hereof. If any such
excess shall nevertheless be provided for, or be adjudicated by a federal or
state court of competent jurisdiction to be provided for, the undersigned shall
not be obligated to pay such excess, but, if paid, then such excess shall be
applied against the unpaid principal balance hereunder or, to the extent that
the principal balance has been paid in full by reason of such application or
otherwise, such excess shall be remitted to the undersigned.
<PAGE>
                                                                   June 14, 2001
                                                                Phoenix, Arizona

                   MULTIPLE ADVANCE PROMISSORY NOTE, CONTINUED

         The undersigned hereby agrees: (a) to any and all extensions and
renewals hereof, from time to time, without notice, and that no such extension
or renewal shall constitute or be deemed a release of any obligation of any of
the undersigned to the holder hereof; (b) that the acceptance by the holder
hereof of any performance which does not comply strictly with the terms hereof
shall not be deemed to be a waiver or bar of any right of said holder, nor a
release of any obligation of any of the undersigned to the holder hereof; (c) to
offsets of any sums or property owed to them or any of them by the holder hereof
any time; (d) to pay the holder hereof upon demand any and all costs, expenses
and fees in enforcing payment hereof, including reasonable attorneys' fees,
incurred before, after or irrespective of whether suit is commenced, and, in the
event suit is brought to enforce payment hereof, such costs, expenses and fees
and all other issues in such suit shall be determined by a court sitting without
a jury; (e) that this Note shall be governed by the laws of the State of
Arizona.

         The undersigned represents and warrants that the indebtedness
represented by this Note is for commercial or business purposes.

         This Note is and shall be secured by a security interest granted or to
be granted by the undersigned to FCFC in certain assets of the undersigned as
set forth in the Security Agreements or pursuant to any other financing
agreement now or hereafter executed between the undersigned and FCFC.

<TABLE>
<S>                                                  <C>
Syntellect Inc.,                                     Syntellect Interactive Services, Inc.,
a Delaware corporation                               a Georgia corporation

By:   /S/ Anthony V. Carollo                         By:     /S/ Anthony V. Carollo
  ----------------------------------------                -------------------------------------
         Anthony V. Carollo                                   Anthony V. Carollo

Its:  Chief Executive Officer and President          Its:  Chief Executive Officer and President
</TABLE>
<PAGE>
                                 FIRST COMMUNITY
                              FINANCIAL CORPORATION

                     PROMISSORY NOTE MODIFICATION AGREEMENT

                                 Modification #1

<TABLE>
<S>                               <C>
Date:  October 10, 2001           Borrower    Syntellect Inc., a Delaware corporation
                                              Syntellect Interactive Services, Inc., a Georgia
                                              corporation
</TABLE>

Obligation #00011

         The undersigned ("BORROWER"), is indebted to First Community Financial
Corporation ("LENDER") under that certain Multiple Advance Promissory Note,
dated June 14, 2001, in the original principal amount of $3,000,000.00, which
has been amended and modified from time to time (the "Note").

         Borrower and Lender hereby agree that the Note shall be modified in the
following respects:

         1.       Effective October 1, 2001, the maximum line limit shall be
                  decreased to **TWO MILLION AND NO/100** Dollars
                  ($2,000,000.00).

         2.       Effective October 1, 2001, interest shall be charged on the
                  unpaid principal balance hereof, to the date of maturity on a
                  daily basis for the actual number of days any portion of said
                  principal is outstanding, at the rate of 14.00% per annum;
                  provided, however, that this rate is based upon a prime rate
                  of 5.50%, the prime rate announced by Bank One, Phoenix,
                  Arizona (whether or not it is the lowest rate actually charged
                  by such bank). In the event such prime rate is from time to
                  time hereafter changed, the above rate of interest shall
                  correspondingly be adjusted as of the effective date of the
                  prime rate change; provided, however, that the interest rate
                  payable hereunder shall in no event be less than 15.00% per
                  annum.

         All other terms and conditions remain unchanged.
<PAGE>
                                 FIRST COMMUNITY
                              FINANCIAL CORPORATION

               PROMISSORY NOTE MODIFICATION AGREEMENT (CONTINUED)

Except as amended hereby, the Note (as the same may have been amended from time
to time) shall continue in full force and effect and is hereby ratified and
confirmed.

         DATED this 10th day of October, 2001.

BORROWER:

<TABLE>
<S>                                                              <C>
Syntellect Inc.,                                                 Syntellect Inc.,
a Delaware corporation                                           a Delaware corporation

By:   /S/  Anthony V. Carollo                                    By:  /S/ Timothy P. Vatuone
      --------------------------------------------                   --------------------------------------
           Anthony V. Carollo                                              Timothy P. Vatuone

Title:  Chief Executive Officer and President                    Title: Secretary and Chief Financial Officer

Syntellect Inc.,                                                 Syntellect Interactive Services, Inc.,
a Delaware corporation                                           a Georgia corporation

By:   /S/  Charles F. Sonneborn                                  By:   /S/  Anthony V. Carollo
      --------------------------------------------                     ------------------------------------
           Charles F. Sonneborn                                            Anthony V. Carollo

Title: Vice President and Controller                             Title: Chief Executive Officer and President
</TABLE>

FCFC:

First Community Financial Corporation,
an Arizona corporation

By:   /S/  James C. Adamany
      --------------------------------------------
            James C. Adamany

Title: President
<PAGE>
                                 FIRST COMMUNITY
                              FINANCIAL CORPORATION

                     PROMISSORY NOTE MODIFICATION AGREEMENT

                                 Modification #2

Date:  January 18, 2002       Borrower:  Syntellect Inc., a Delaware corporation
                                         Syntellect Interactive Services, Inc.,
                                         a Georgia corporation

Obligation #00011

         The undersigned ("BORROWER"), is indebted to First Community Financial
Corporation ("LENDER") under that certain Multiple Advance Promissory Note,
dated June 14, 2001, in the original principal amount of $3,000,000.00, which
has been amended and modified from time to time (the "Note").

         Borrower and Lender hereby agree that the Note shall be modified in the
following respects:

         1.       Effective January 21, 2002, the maximum line limit shall be
                  increased to **TWO MILLION FIVE HUNDRED THOUSAND AND NO/100**
                  Dollars ($2,500,000.00).

         All other terms and conditions remain unchanged.

Except as amended hereby, the Note (as the same may have been amended from time
to time) shall continue in full force and effect and is hereby ratified and
confirmed.

         DATED this 18th day of January, 2002.

BORROWER:
<TABLE>
<S>                                                              <C>
Syntellect Inc.,                                                 Syntellect Inc.,
a Delaware corporation                                           a Delaware corporation

By:   /S/ Anthony V. Carollo                                     By:  /S/ Timothy P. Vatuone
      ----------------------------------------                        -------------------------------------
           Anthony V. Carollo                                              Timothy P. Vatuone

Title:  Chief Executive Officer and President                    Title: Secretary and Chief Financial Officer
</TABLE>
<PAGE>
                                 FIRST COMMUNITY
                              FINANCIAL CORPORATION

               PROMISSORY NOTE MODIFICATION AGREEMENT (CONTINUED)

<TABLE>
<S>                                                              <C>
Syntellect Inc.,                                                 Syntellect Interactive Services, Inc.,
a Delaware corporation                                           a Georgia corporation

By:   /S/ Charles F. Sonneborn                                   By: /S/ Anthony V. Carollo
      ----------------------------------------                       --------------------------------------
          Charles F. Sonneborn                                           Anthony V. Carollo

Title: Vice President and Controller                             Title: Chief Executive Officer and President
</TABLE>

LENDER:

First Community Financial Corporation,
an Arizona corporation

By:   /S/ James C. Adamany
      ----------------------------------------
          James C. Adamany

Title: President

                             END OF EXHIBIT (10)(IX)

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