Document:

Exhibit 10.16

 Exhibit 10.16 
 [CONFIDENTIAL INFORMATION REDACTED; 
 SUBJECT OF RULE 406 REQUEST FOR
CONFIDENTIAL TREATMENT] 
 BPO Cooperation Agreement 
 Between 
 Shandong Lvke Information Co., Ltd 

And 
 Shandong
Taiying Technology Co., Ltd. 
 Party A: Shandong Lvke Information Co., Ltd 
 Address: Nanshou, West Yanzishan Road, Jinan City, Shandong Province 
 Party B: Shandong Taiying
Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Whereas 
 Party B has the call center industry
qualification and some experience, can provide corresponding operational site as well as has excellent financial base, human resources, commercial reputation, management and control and service quality guarantee and so on, in accordance with the
development plan of customer service hotline of Tianjin Co., Ltd. of China Mobile Communications Corporation (hereinafter referred to “China Mobile Tianjin”), in order to guarantee that the customer service hotline 10086 of China Mobile
Tianjin can provide efficient and high-quality service for the customers, Party A and Party B (both Parties hereto), on the principle of complementary advantages, resources sharing and win-win cooperation, have hereby reached the agreement for Party
A to subcontract the customer service, business promotion, operation management and other matters of the customer service hotline 10086 of China Mobile Tianjin to Party B as follows: 
 Both parties hereto agreed: 
 The descriptions regarding Party A in the following provisions
hereof also includes the customer service department of China Mobile Tianjin, and Party B accepts dual operational guidance of Party A and the customer service department of China Mobile Tianjin and takes the customer service department of China
Mobile Tianjin as the base and principle. 
 I Cooperation Content 

 

	(1)	Party B provides the customer service hotline 10086 of China Mobile Tianjin with “business consultation, business enquiry, business handling, explanation on
complaints, handling of task card, customer retention, product recommendation and publicity and guidance of electronic channel” and so on. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	(2)	Party B’s customers shall be mostly the overflow inbound customers of hotline 10086 of China Mobile Tianjin the brand of “Easy Own”.

 II Rights and Obligations for Party A and Party B 
 Party A: 
  

	(1)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) is responsible for organizing and conveying “standards of
practice, service standards, service process, speaking with one voice and relevant management regulation and so on relating with customer service and providing Party B with the latest operation regulations of the customer service hotline 10086 of
China Mobile Tianjin without delay. 

  

	(2)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right, according to the business development situation, to dispatch
management personnel to station at Party B to make management on site as well as to give support, guidance, supervision and appraisal on Party B’s work content, management process and other implementations. 

 

	(3)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right to carry out post competence model test on the newly
recruited staffs or staffs on the active duty of Party B and to assist Party B in developing business training, and Party B shall, according to the requirements of China Mobile Tianjin, carry out qualification training for its employees.

  

	(4)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) is responsible for furnishing the predicted data of busy/free telephone
traffic in different time to Party B, instructing Party B to arrange corresponding shifts and seats in various time and monitoring Party B’s seats arrangement, utilization rate of work hours, connection of telephone traffic, etc.

  

	(5)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) is responsible for the prediction on the next month connection times
and making communications and recognition with Party B on Party B’s seats arrangement, etc. release the next-month connection traffic and corresponding appraisal content prior to 25th day of each month. When the connection task of Party A
completed by Party B is less than 50% within two (2) continuous months due to Party B’s staffs turnover, shift arrangement, on-site management, etc, Party A will make more serious appraisal on Party B until the cancellation of cooperation
qualification of Party B. 

  

	(6)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right to supervise and to evaluate Party B’s service quality
and standards of practice and other work by telephone calling test, listening to the record, staff examination, client review, scoring of customer satisfaction, business audit, etc. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	(7)	In case of serious mistakes made by any staff of Party B, Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right to
demand such staff to be laid off, and such staff can be only reemployed after it passes the examination of Party A; in case of customer complaint, besides that Party A (or the customer service department of China Mobile Tianjin upon the consent of
Party A) make appraisal according to the appraisal method, Party A (or the customer service department of China Mobile Tianjin will take more serious assessment provided that such complaint leads to serious consequence to Party A (or the customer
service department of China Mobile Tianjin). 

  

	(8)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right, by the way of the on-site detection, to make regular
examination and evaluation on the integrity of on-site hardware of Party B, cleanliness and comfortability of working environment, etc, mainly including transmission and switching equipments, working seats, on-site noise, green plants, electronic
screen, information board, training room, foods and accommodation of staffs, etc, the appraisal will be made quarterly and appraisal results will be included in the appraisal of the inspection month. 

 

	(9)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right, with staffs interview, questionnaire survey, etc, to make
regular survey and appraisal on the work satisfaction of employees of Party B, the appraisal will be made quarterly and appraisal results will be included in the appraisal of the inspection month. 

 

	(10)	Party A (or the customer service department of China Mobile Tianjin upon the consent of Party A) has right supervise the business operation and service quality of Party
B’s staffs, and to stop rule-breaking operations and to demand Party B to promptly take remedial measures. In case of customer’s complaint due to the cause of Party B, Party B must be liable for the compensation of Party A’s client;
and if economic loss suffered by Party A and legal dispute owing to such operation, Party A is entitled to investigate the legal liability of Party B; and in case of serious consequences, Party A has right to suspend this agreement.

 2. Party B: 
  

	(1)	Party B shall accept the supervision made by Party A (or the customer service department of China Mobile Tianjin) on the operation and management process, and submit
the analysis report on status of operation and relevant financial statements to Party A very three months. 

  

	(2)	Party B shall establish better software and hardware technical maintenance team so as to ensure the capacity of making daily maintenance and trouble removal on its
equipments, to guarantee the normal running of system and equipments; and in case of relay fault, it shall report the fault, supervise the repair and notify Party A without delay. 

 

	(3)	Party B shall establish the efficient management team such as “sales supervisor, quality control manager, duty manager, on-site supervisor, project manager,
etc” to be in charge of traffic operation and on-site management as well as accept the operational guidance and supervision of Party A. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	(4)	Party B shall set up smooth communication mechanism, make tracking analysis on the operation hotspot and work difficulties, provide relevant information for the
operation and development of Party A and regularly submit work plan, operation and business analysis report to Party A. 

  

	(5)	Party B shall establish adequate training team, under the operational guidance of Party A, to develop the training on the new recruits and staffs on duty, and own
independent training place and audio-visual equipments and have the training capacity of no less than 80 people/time, and the function of training terminal is as same as the actual seat. 

 

	(6)	The client representative shall have received junior college or higher education, and the new recruits can not over 23 years old with standard and fluent Putonghua and
sweet voice and shall have computer skills reaching the primary level and above. 

  

	(7)	Party B shall provide the service to the customers of Party A in 7*24 hours, including Saturday, Sunday and other statutory holidays, and any adjustment on the service
time shall be subject to the formal notification of Party A. 

  

	(8)	 Party B is responsible for making communications and recognition with Party A on the next-month seats arrangement, prediction of the connection times,
etc prior to 25th day of each month; and as Party B
adjusts its staffs and if the adjustment proportion is more than 10%, it shall make communications with Party A in advance and can only make such adjustment upon the consent of Party A, and in case of Party B’s staffs adjustment due to any
reason, Party B shall take measures to ensure that its service capacity is not impacted. 

  

	(9)	The operators of Party B shall have a good commander of various mobile services knowledge of China Mobile Tianjin, be adept at relevant operating system, provide
services for customers in accordance with service process and operating regulations specified by customer service hotline of China Mobile Tianjin, avoid faulty operation and retain the customers of other off-net tendency who make consultation to
handle calling suspension, cancellation, call transfer, etc. 

  

	(10)	The operators of Party B shall, with the service expressions provided by China Mobile Tianjin, provide active, warm and satisfactory services for customers improve
handling skills on complaints and timely and accurately dispose task card for the unsatisfactory customers after explanations while dealing with the complaints well. 

 

	(11)	The operators shall, according to the requirements of China Mobile Tianjin, provide active service for customers and upon the consent of customers, actively introduce
the relevant services to the customers and guide the customers to use electronic channel. 

  

	(12)	In case of short circuit, voicelessness, or error that is temporarily unable to resolve and answer on the scene, etc due to lines or system, the operator shall dial
back the customer without delay. 

  

	(13)	The on-site noise of Party B shall be lower than 80db, and the width of working table is no less than 1.2 meters and the spacing between working tables 1.2 meters, the
traffic room shall be spacious and bright, furnished with green plants to beautify the environment and to keep the clear air, equipped with large screen to display the telephone traffic and with information board in the well-situated and conspicuous
position. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	(14)	Party B may not take advantage of the staffs providing service for customer service hotline 10086 of China Mobile Tianjin and existing equipments to do the work having
not relation with the service work of China Mobile Tianjin. Without the authorization of China Mobile Tianjin, Party B may not promote itself with the name of China Mobile Tianjin, nor release its promotion advertising or information relating with
China Mobile Tianjin in any way. 

  

	(15)	As for call-in, call-out and message distribution and other functions of relay numbers provided by China Mobile Tianjin to Party B, Party B must guarantee to use them
within the scope permitted by China Mobile Tianjin, and may not use them for other purposes (including internal communications), and in case of any violation, in addition to the appraisal under the provisions, the more serious punishment shall be
granted according to the serious degree until cancellation of the cooperation qualification of Party B. 

  

	(16)	Party B shall regularly provide professional ethics education, safety and justice education, laws and statutes education, etc for its employees.

  

	(17)	Party B shall sign the confidentiality agreement with Party A as well as do the same with its all staffs. 

 

	(18)	Staffs of Party B, in the labor personnel relation, are affiliated to Party B, and Party B shall sign labor contract with them, and assume their labor personnel, wage
and benefits, social insurance, medical care for the industrial injury, various subsidies and other work and expenses, which are not related to Party A. 

 III Equipment Access Investment and Maintenance 
 The general principle: both parties hereto
work together to do construction and each party hereto has its preferential place respectively. Each party hereto respectively makes investment and maintenance on its local equipments and takes title to its purchased assets. 

1. Party A: 
 Party A lays the emphasis on the
construction, expansion and upgrade of access equipments and network transmission equipments in the local terminal customer service equipment room, and gives advice on the configure of remote devices (including newly created customer service soft
switching platform system, business application software and supporting customer service operation management software of the customer service hotline 10086) 
  

	(1)	Party A is responsible for instructing Party B to make installation, debugging and upgrade on the relevant software required by the seats of Party B, mainly including
customer service system, boss interface, misc interface, out-bound platform system, etc. 

  

	(2)	Party A is responsible for providing corresponding training and instructions on the software maintenance to the maintenance staffs of Party B. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 2. Party B: 
 Party B lays particular stress on seating area system of remote traffic, including the construction, maintenance, expansion and upgrade on the data transmission equipments, network equipments and manual
seats, and is responsible for the construction and maintenance of supporting electrical equipments of seating area. 
  

	(1)	Party B is responsible for the purchase, maintenance and troubleshooting of local equipments, including the router transforming 155M electric circuit to the ethernet
port, network switch and relevant equipments of seats. 

  

	(2)	Party B is responsible for the application and leasing of transmission relay and for reporting repair and supervising repair on the transmission faulty between the
local terminal and customer service equipment room in Tianjin as well as informing Party A of the faulty phenomenon and disposal without delay. 

  

	(3)	Party B is responsible for the basic decoration and mating of the remote equipments room, including network transmission equipments, network switch, etc, and makes them
conform to the requirement of the operating environment of equipments room. 

  

	(4)	Party B’s management personnel shall have 7*24 hours contact way and ensure that they can be timely contacted to solve the faulty of network or system of both
parties hereto and make united outward explanations. 

  

	(5)	Party B shall guarantee to have one on-site engineer having general computer maintenance and diagnosis capacity who can assist Party A in confirming the
software/hardware attribution of the problem on the scene in case of faulty of terminal or using problem and feed back the problem phenomenon with a professional view so as to avoid the delay of problem handling time owing to the unsure location of
problem phenomenon or unclarity of phenomenon description. 

  

	(6)	The appraisal will be made quarterly and appraisal result will be included in the appraisal of inspection month. The requirements on hardware of seat terminal equipment
is: CUP 2.4G, RAM 1G, hard disk 40G and above, equipped with network card, sound card and earphone, supporting 16bit 1024*768 display, WindowsXP.SP2, IE6.OSP2. 

 

	(7)	Party B shall have safety measures, ensure the bandwidth of on-site local area network and terminal to be equipped with safety and anti-virus software, and have the
capacity against illegal network attack, and ensure the timely upgrade of anti-virus software and Windows hotfixes; and can carry out terminal safety management (for example: to limit the use of USB flash disk and illegal software installation),
ensure the normal running of business software and avoid the disclosure of customers’ information. 

  

	(8)	Party B is responsible for the purchase and maintenance of PC equipments, special call box, earphone, etc. 

 

	(9)	Party B shall be equipped with dual AC uninterruptible power system and backup power system. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 IV Establishment of Efficient Communication Mechanism 

Both parties hereto, on the basis of adequate communication and mutual understanding, strengthen cooperation and coordination to smoothen business and
management process. The management personnel of both parties hereto shall regularly hold joint meeting to summarize and analyze the work and to jointly solve the problems emerge in the operation and to continuously improve service level. 

Both parties hereto shall establish two-way communication mechanism in the multiple dimensions such as business, service, technology, management etc, and
Party B shall, according to the requirements, report the operating situation and submit the written materials to Party A. 
 V *

 1. * 
 (1) *

 (2) * 

(3) * 
 (4) *

 2. * 
 3. * 

4. * 
 VI Confidentiality 

 

	1.	Both parties bear the obligations of confidentiality on information of the customer, business, finance, intention, action or operation of other company (including
respective management personnel, staffs or representatives) and China Mobile Tianjin (totally referred to as “Confidential Information”), which are known due to this agreement. Unless the disclosure for such Confidential Information is
required by the laws or supervision authority, any party hereto shall not disclose any said Confidential Information to any third party, otherwise, the disclosure party shall assume all liabilities. 

 

	2.	Party B and its staffs may not disclose and sell the customer information of China Mobile Tianjin, nor use such information for any purpose other than this agreement.

  

	3.	Both parties hereto assume the obligations of confidentiality on the specific contents hereof, and without written content of the other party hereto, any party hereto
shall not disclose the specific contents of bilateral contract and this agreement to any third party and the obligations of confidentiality will not be relieved upon the termination of this agreement. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 VII Execution of Contract and Duration of Agreement 

 

	1.	This agreement comes into force upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or stamps
for contract of both parties hereto. This agreement is made in quadruplicate, each copy having the equal effect and each party hereto holding two copies respectively. 

 

	2.	All attached documents made under all principles specified hereof are the integral of this agreement. This agreement and its attached documents may be modified or
supplemented upon the consensus by both parties hereto. All modifications or supplementations can only become effective upon the signature of legal representative or authorized entrusted agent of both parties hereto and with the official seals or
stamp for contract of both parties hereto, the modified or supplemented agreement is the integral of this agreement. 

  

	3.	Any notification relating with this agreement made by one party hereto shall be made in writing form, and can be delivered to another party by special courier, or sent
by fax or telegram, or posted by mail (No modifications shall be occurred in the main text being sent or posted, otherwise it’s unilateral invalid alteration). 

 

	4.	Any matters not specified hereof shall be supplemented through amicable consultation by both parties hereto. 

 

	5.	*. 

  

	6.	On the duration of performance of this agreement, in case any material alteration occurs and Party B needs alter or relieve this agreement, it shall notify Party A in
writing form six (6) months in advance; and if Party A alters or relieve this agreement, it shall notify Party B in writing form three (3) months in advance, and the receiving party shall make reply within one (1) month upon receiving
such notice. Upon the alteration or modification of this agreement, each party hereto shall return the equipments and relevant information respectively owned by the other party and be liable for the loss suffered by the other party due to such
actions and if such loss is certainly caused by he cause of force majeure, it may be resolved through consultation by both parties hereto. 

 VIII Force Majeure 
  

	1.	Where the relevant obligations hereof can not be performed as a result of “the force majeure event”, both parties hereto are not liable for any breach, and
any loss due to such event shall be borne by both parties hereto respectively. However, the party meeting force majeure event shall promptly notify the other party in writing form upon the occurrence of such event, and provide the details of such
force majeure event and causes that cannot perform this agreement according to the agreement and effective documentary evidences within the ten (10) days upon the occurrence of such event. 

 

	2.	Upon the occurrence of force majeure event, both parties hereto shall, without loss of time, make consultation for the solution and do all efforts to reduce the impact
of force majeure event. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	3.	“Force majeure events refer to objective events (including but not limited to earthquake, fire, explosion, storm, floods, lighting strike, war, etc) that can not
be predictable, avoidable or overcome under the normal conditions after both parties hereto perform reasonable attention obligations. 

 IX Settlement for Dispute 
 Both parties hereto shall comply with the provisions hereof, and
any dispute arising during the process of performance of this agreement shall be settled through consultation by both parties hereto on the principle of mutual understanding and mutual accommodation. If consultation fails, any party hereto may bring
proceedings at the competent people’s court at the place where Party A locates according the laws. 
 X Liability for Breach

  

	1.	It shall be deemed as breach provided that any party hereto does not perform or completely perform the responsibilities and obligations specified hereof. The defaulting
party, upon receiving the notice of observing party, shall promptly remedy the violation. When the breaching party, within five (5) working days upon receiving the said notice, does not remedy its breach, and nor give written reply for such
notice, the observing party has right to terminate part of or all provisions hereof as well as to pursue the liabilities of the defaulting party and to demand the defaulting party to make compensations on the losses suffered by itself.

  

	2.	Without the consent of Party A, Party B may not use the user information acquired from Party A, and nor disclose the Confidential Information of Party A and China
Mobile Tianjin to the third party, otherwise, it shall assume all liabilities due to such action; Party B is liable for tort on the action of its intentional infringement of business secrets, the disclosure of business secrets or the consequence of
business secrets being infringed owing to its negligence, and if such action is serious, Party A may submit it to the judiciary for pursuing the relevant legal liability of Party B. Party B shall bear joint and several liability on the disclosure of
business secrets due to its cause or through its channel and the consequence owing to such disclosure and make compensations on the losses suffered by Party A due to such disclosure. 

 

	3.	On the duration of this agreement, any party hereto may not relieve the agreement without reason; otherwise, it shall be liable for the breach. In case that Party B
refuses to provide services, Party A has right to suspend the cooperation for three months, and if Party B do it again, Party A has right to terminate the cooperation with Party B and reserve the right to investigate for the legal liabilities of
Party B. 

  

	4.	Where the losses suffered by one party hereto due to the breach of other party, and then whether this agreement is terminated or not, the defaulting party, upon the
demand of observing party, shall make compensations on all economic losses suffered by the observing party due to its breach. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

  

	5.	Where Party B deliberately makes up connection data, customer data or information, relevant statistical statement, project evaluation report and other relevant data,
Party A will make appraisal from settlement expenses paid to Party B and such appraisal amount is two times of the misstated service expense. Meanwhile, Party B shall bear the liabilities and consequences due to such make-up.

 XI Appendix 

This agreement is made in quadruplicate, each party hereto holding two copies respectively, and takes effect upon the signature and seal of legal
representatives or authorized representatives of both parties hereto. 
 XII Integrity 

 

	1.	All supplementary agreements, annexes, documents signed, modified or formed by both parties hereto in accordance with the provisions hereof together with any written
documents, regulations, notices, etc designated by Party A or provided to Party B and relating with this agreement as well as the regulations concerning outsourcing business that Party A believes that they are applicable to Party B constitute the
attachments of this agreement and the integral whole with this agreement. 

  

	2.	If there is any inconsistency between the contents of any attached document in above article hereof and this agreement, the document made in later time shall prevail.

 Any matters not specified hereof shall be carried out in accordance with Party A’s regulations relating
with outsourcing business, and Party B shall abide by all regulations of outsourcing business of Party A. 
 Signature Page: 

Party A: Shandong Lvke Information Co., Ltd 

Address: Nanshou, West Yanzishan Road, Jinan City, Shandong Province 
 Legal Representative or Authorized Representative (Signature): 
 *Seal: Shandong Lvke Information
Co., Ltd 
 Party B: Shandong Taiying Technology Co., Ltd. 
 Address: Xinghuo Science & Technology Park, Hi-tech Zone, Taian City, Shandong Province 

Legal Representative or Authorized Representative (Signature): 
 *Seal: Shandong Taiying Technology Co., Ltd. 

  
 * Denotes location where
Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment.Exhibit 10.17

 Exhibit 10.17 
 [CONFIDENTIAL INFORMATION REDACTED; 
 SUBJECT OF RULE 406 REQUEST FOR
CONFIDENTIAL TREATMENT] 
 Telemarketing Service BPO Agreement 
 Party A: China Mobile Group Beijing Company Limited 
 Party B: Shandong Taiying Technology Co.,
Ltd 

  
 1 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 Party A: China Mobile Group Beijing Company Limited (Customer) 

Registered Address: Dongzhimen South Street No. 7, Dongcheng District, Beijing 
 Legal Representative: Ning HE 
 Party B: Shandong Taiying Technology Co., Ltd
(Contractor) 
 Office Address: High-tech Zone, Taian City, Shandong Province, P.R.C 

Legal Representative: Gary WANG 
 Contact Person:
Guoan XU 
 Pursuant to “Contract Law of the People’s Republic of China” and its relevant provisions, through fully consultation
on the basis of equality and mutual benefit, Party A and Party B agree upon Party B shall provide Party A with database and telemarketing promotion. Both parties, hereby sign this “Telemarketing Service BPO Agreement” (hereinafter refer to
“Agreement”) by compliance enforcement. 
 Article 1 Content of Cooperation 

1.1 During the term of Agreement, Party A entrust Party B in providing Party A’s users with database and telemarketing promotion service and pay the
corresponding service fees for the successful promotion works that Party B has done. 
 1.2 On the understanding that Party A will start the
similar new business in future that requires the telemarketing promotion service from Party B, both parties shall sign the the supplementary agreement based on this Agreement. 
 Article 2 
 2.1 * 
 2.2 * 
 Article 3 Rights and Obligations 

3.1 Party A’s Rights and Obligations 
 3.1.1 Party A shall provide Party B with information of target clients and relevant requirements in accordance with this Agreement. 

3.1.2 Party A shall responsible for explaining the content of relevant business to Party B, provide Party B with necessary business
training, update Party B with renewed business information and favorable terms in a timely manner. 
 3.1.3 Party A shall retain
right to oversee the day to day operation of the Agreement and may monitor Party B’s performance and work progress, to examine sales data and service quality and bring on suggestions on problems that may arise in Party B’s operation. If
Party B cannot pass the examination, then it shall bear responsibility under Article 7 and Article 9 of this agreement. 

  
 2 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 3.1.4 Party A shall pay the relevant promotion (service) fees in full and on time to Party B
in accordance with this Agreement. 
 3.1.5 Party A shall provide Party B with dedicated outbound calling line
No. 13911390006, to the extent that including location of Agreement performance, for those numbers be called belong to Beijing “Go Tone”, “Mzone”, “Easy Own” will be free for the charge of calling in. 

3.1.6 If Party B’s outbound calls result in roaming fee (home or aboard) to the customers who receive the call, such expense or
compensation shall be paid by Party B. 
 3.2 Party B’s Rights and Obligations 

3.2.1 When Party B providing the service to Party A in accordance with this Agreement, Party B must follow the government and industry
laws and regulations and run the legal business operation. 
 3.2.2 Party B shall perform the telemarketing service to the
extent of this Agreement and guarantee the legal business operation and strictly abide relevant business rules. 
 3.2.3 Party B
shall design and use “talking note” in accordance with Party A’s requirements and basing on the business information and rules provided by Party A. All “talking note” shall only be used with Party A’s approval.

 3.2.4 Party B shall fulfill the Party A’s work requirements within the time regulated by Party A, included but not
limited to: outbound calls, telemarketing promotion, etc. Party B shall submit relevant statistical report, project appraisal report and other regular sales reports to Party A, or else it shall be liable for breach of the agreement under Article 9.

 3.2.5 After successful marketing, Party B shall reply with true and accurate numbers to Party A in 24 hours to ensure
business development in a timely manner. 
 3.2.6 As Party A’s basis for reconciliation, Party B shall
collect and submit all the numbers from successful marketing in the previous month to Party A before 5th day of each month. 
 3.2.7 Party B shall be responsible for quality control of
calling during telemarketing. 
 3.2.8 Party B shall take charge of managing staffs and their relevant training to make sure
Party A’s business promotion. 
 3.2.9 Party B shall bear confidential responsibility for information provided by Party A
(included but not limited to client’s information, business information and other information with business value). 

3.2.10 Party B shall destroy all information provided by Party A within one year after the relevant business is completed and notice
Party A in written form. 
 3.2.11 Party B shall guarantee to use dedicated line of NO. 13911390006 for telemarketing work and
to accomplish the working requirements in this Agreement, and it may not use the dedicated line for any other purposes. In case of any violation, Party B shall be liable for breach this agreement under Clause 9.8. 

3.2.12 Party B shall guarantee the good running of system and equipments and be responsible for the maintenance of local seats and
computers. In the event of serious failure, Party B shall notify the technical support from Party A immediately. 

  
 3 

* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 3.2.13 Party B and its employees may not use equipments that belong to or rent from Party A
to do the business that irrelevant with Party A’s business under this Agreement. Party B and its employees may not do advertising for itself by using Party A’s name or brand; Nor release any promotion advertising or information through any
methods on behalf of Party B by using Party A’s name or brand. 
 3.2.14 Party B shall guarantee to comply with laws,
regulations and regulatory provisions to provide legal service under this Agreement. 
 Article 4 Call Center Customer Specialist

 4.1 Party B shall provide customer specialist in call center (hereinafter refer to “Customer Specialist”) for Party A.

 4.2 Customer Specialist shall fulfill the qualifications below: 
 4.2.1 Have good health, decent looks, and sweet voice; 
 4.2.2 Speak fluent and
standard mandarin, are skilled in expression and language organization 
 4.2.3 Have academy education level of at least
secondary technical school, computer skill of entry level or higher (specialist with university education may be transferred to higher postion); 
 4.2.4 Have fast typing skills, adaptability, listening skills, shorthand skills and business-related knowledge; 
 4.2.5 Only after getting approval by Party A and obtaining qualified working license, can the qualified specialist go on duty. 
 4.3 Party B shall be responsible to train the specialists before going on duty, and shall provide monthly professional ethics, legal and safety education and training. 

4.4 Service staffs of Party B, in the labor personnel relation, are affiliated to Party B, and Party B shall sign labor contract with them, and assume
their labor personnel, wage and benefits, social insurance, medical care for the industrial injury, various subsidies and other work and expenses. All these issues are not related to Party A. 
 4.5 Party A is entitled to suspend a Customer Specialist’s service in the event that Customer Specialist’s mistakes are over Party A’s limit. The Customer Specialist can only go back to
work by passing the exam by Party A. The criterion of exam will be stipulated by Party A, and Party B will bear the payment. 
 Article 5
Specific Names 
 5.1 Specific names under this Agreement including but not limited: 13911390006, China Mobile Group Beijing Company Limited,
China Mobile Group Beijing Company Customer Service Center, China Mobile Group Beijing Company Customer Service Center Telemarketing Center, China Mobile Group Beijing Database Center and etc. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 5.2 All rights of Specific Names hereinbefore belong to Party A. As the contractor of Party A, Party B has
no right on Party A’s Specific Names. Party B shall not use any one of Party A’s Specific Names to do any business that is outside the scope of this Agreement. 
 5.3 Party A authorize Party B to use Party A’s trademark and enterprise name for the purpose of this Agreement, Party B shall guarantee the proper and reasonable use of the trademark and enterprise
name, which shall not be altered or distorted in overall or in part. Party B shall not use Party A’s trademark or enterprise name in any manner other than the purpose of this Agreement. 
 5.4 Three (3) days after this agreement is completed, or terminated or suspended because of Force Majeure, Party B shall return to Party A all materials with the trademark or enterprise name of Party
A, and Party B shall not continue to use the trademark and enterprise name. Party B shall not use Party A’s trademark or enterprise for any other purposes or for other people under any circumstance while the agreement is valid or is completed

 Article 6 Specific Equipment 

6.1 The extension trunk line provided by Party A to Party B for the purpose of business development and other relevant equipments shall be called the
Specific Equipment under this Agreement. 
 6.2 Party A has the ownership of specific equipment, during the term of this Agreement, Party B
shall be required to use properly, take good care of, and maintain the specific equipment. Or else, Party B shall be responsible in accordance with Article 9.10. 
 6.3 After the Agreement termination, Party B shall cooperate with Party A to return Specific Equipment. 
 Article 7 * 
 7.1 * 

(1) * 
 (2) *

 (3) * 
 7.2*

 (1) * 
 (2) * 
 (3) * 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 Article 8 Confidential Information 
 8.1 Under this Agreement, the Party owns information (the “Provider”) to provide information to the other party (the “Recipient”) in accordance with this Agreement, including but not
limited to technical information, commercial information, documents, procedures, plans, techniques, diagrams, models, reference data, standard, proprietary technology, business and operation methods, as well as proprietary information, the terms of
this Agreement and other business information and technical information related to this agreement (hereinafter in whole referred to as “Confidential Information”) can only be used by the recipient and its staffs and for the purpose of this
Agreement. Unless it is specified in this Agreement, any confidential information from the Provider shall not be directly or indirectly provided or disclosed to any third party outside of this Agreement. 

8.2 The confidential information that provided or disclosed by Provider to Recipient may only be disclosed to designated employees of Recipient and only
for the purpose of implementation of this Agreement to the extent necessary for such disclosure. However, Recipient shall take all reasonable precautions before disclose any confidential information to its employees. These preventive measures
including but not limited to, such employees will be informed of the confidential nature, the employees shall make confidentiality commitment at least as strict confidentiality obligations of this Agreement, so as to prevent such employees to use
confidential information for personal gain or to any third party to make any unauthorized disclosure. 
 The recipient may disclose the
confidential information to its lawyers, accountants, contractors, and consultants in order for them to provide professional help. However, these people must sign confidentiality and non-disclosure agreement or conduct their business according to
the confidentiality of professional ethics. 
 8.3 In the event that relevant government departments or authority bodies required the Recipient
to disclose any confidential information, the Recipient shall disclose to the extent required without bearing the responsibilities under this Agreement provided that the Recipient shall promptly notice Provider in written form for Provider to take
necessary protective measures. Such notice shall be made as soon as possible before the information disclosure, and the Recipient shall make commercially reasonable effort to ensure that the disclosed information receive the confidentiality
treatment from government agencies or institutions. 
 8.4 In any case, the confidentiality obligation under this article shall remain in force
permanently. 
 8.5 The confidential information herein of would not include following information: 

8.5.1 When one party discloses the information, that information has already been public knowledge, or after disclosure, due not to the
fault of the recipient, employees, lawyers, accountants, contractors, consultants or other persons’, the confidential information becomes known publicly. 
 8.5.2 There is written evidences that information has already been acquired by the Recipient before disclosure, and the information is not directly or indirectly obtained from the Provider. 

8.5.3 There is written evidence that the third party has disclosed information to the Recipient, and which third party does not have
confidentiality obligations and the right to make disclosure. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 8.6 On removing or termination of this Agreement, the Recipient shall immediately stop using and shall not
permit any third party using Provider’s confidential information. Meanwhile, on the written request from Provider, the Recipient shall have Provider’s confidential information returned or destroyed. 

Article 9 Liability of Breach 
 9.1 It
shall be deemed as breach provided that any party hereto does not perform or completely perform the responsibilities and obligations specified hereof. The defaulting party, upon receiving the notice of observing party, shall promptly remedy the
violation. When the breaching party, within five (5) working days upon receiving the said notice, does not remedy its breach, and nor give written reply for such notice, the observing party has right to terminate part of or all provisions
hereof as well as to pursue the liabilities of the defaulting party and to demand the defaulting party to make compensations on the losses suffered by itself. 
 9.2 Either party shall bear the confidentiality obligation in accordance with Article 8 of this Agreement on each other’s confidential information. If any party without other party’s permission,
use or disclose the confidential information herein of regulated that the defaulting party should bear the liability of penalty of RMB 100,000 Yuan to the observing party, and therefore bear the losses caused to the observing party as well as other
joint and several liability. This clause shall continue in force after the termination of this Agreement. 
 9.3 Since the Agreement enter into
force, in case the Agreement terminated or removed caused by Party A, Party A shall pay Party B the service fee for the work that have completed. In case that removing or termination caused by force majeure that Party A and Party B may pursue to
consultations. 
 9.4 If Party A fail to pay Party B within the agreed period under the Article 7.2, Party A shall bear the liability for each
overdue day and pay Party B the penalty of 0.3% of the amount that payable for each day. 
 9.5 Party A shall ensure the authenticity and
effectiveness of outbound calling customers’ information that provided, such as customer complaints that occur due to customer data provided by Party A, Party A shall be responsible and bear all responsibilities arising there from. 

9.6 Since the Agreement enter into force, in case the Agreement terminated or removed caused by Party B, Party B shall return all the information
provided, meanwhile, Party B shall pay 20% of the total amount of this Agreement to Party A for the penalty and therefore bear the losses suffered by Party A. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 9.7 If Party B breach the Article 3 under this Agreement that fails to complete work as Party A’s
requirements within the time specified by Party A. Party B shall pay the penalty of 0.3% of total amount of this Agreement to pay Party A for each overdue day. Overdue 30 days shall entitle Party A the right to terminate this Agreement. 

9.8 If Party B use the dedicated outbound calling line out of Party A’s required work without authorization Party A entitled the right to
unilaterally terminate the Agreement. Party B shall pay 50% of total amount of this Agreement for penalty to Party A, in case which amount is insufficient to cover the loss, Party B shall also compensate Party A for lack of parts. The cost that
generated by calling customers other than target customer that Party A required should borne by Party B and Party B shall compensate Party A all the losses that resulted in. 
 9.9 Where Party B deliberately makes up connection data, customer data or information, relevant statistical statement, project evaluation report and other relevant data, Party A will remove the faked
information when making settlement and deduct 15% expenses settled and paid to Party B and meanwhile Party B shall bear several and joint liabilities and consequences due to such make-up. 
 9.10 In case that Party B or Party B’s customer specialist cause the damage of Party A’s specific equipments or other loss, Party B shall bear all responsibility for the loss of Party A.

 Article 10 Dispute Resolution 

Both parties hereto shall comply with the provisions hereof, and any dispute arising during the process of performance of this agreement shall be settled
through consultation by both parties hereto on the principle of mutual understanding and mutual accommodation. If consultation fails, any party hereto may submit such dispute to Beijing Arbitration Committee for arbitration under the current
effective arbitration rules. 
 Article 11 Notice and Delivery 
 11.1 Notice that issued under this Agreement requires all shall be in writing and deliver by: (A) personnel delivery; (B) express mail; (C) fax; (D) registered mail. The postmark on
the express mail or registered mail shall be considered as mailing date. The notice hereinbefore shall be marked clearly with each party as the recipient. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 11.2 The notice hereinbefore shall be delivered to the address under the Clause 11.4 and considered arrived
by required time under the Clause 11.3. In case that any party changes the address, he shall notice the other party in writing in 10 days before the change. Any loss caused by delay notice shall be born by defaulting party. 

11.3 The date of service shall be considered as following: 
 (1) by personnel delivery, the day when recipient sign for the mail is considered date of service; 

(2) by fax, when the confirmation sheet printed is considered date of service; 
 (3) by express mail, in the event of delivery within the town, the next day after sending is considered date of service; in the event of delivery between cities in China, the second day after sending is
considered date of service; in the event of delivery to Hong Kong, Marco or Taiwan, the third day after sending is considered date of service; in the event of delivery to other country or area outside of P.R. China, the fifth day after sending is
considered date of service. 
 (4) by registered mail, in the event of delivery within the town, the second day after sending is considered date
of service; in the event of delivery between cities in China, the third day after sending is considered date of service; in the event of delivery to Hong Kong, Marco or Taiwan, the forth day after sending is considered date of service; in the event
of delivery to other country or area outside of P.R. China, the sixth day after sending is considered date of service. 
 11.4 Delivery Address

 Party A: China Mobile Group Beijing Company Limited 
 Address: No. 58 Dongzhong Street, Meihui Building, Dongcheng District, Beijing 
 Post Code:
100027 
 Party B: Shandong Taiying Technology Co., Ltd 
 Address: High-tech Zone, Taian City, Shandong Province 
 Post Code: 271000 

Article 12 Validity of this Agreement and Others 
 12.1 This agreement shall come into effect upon signature and official seal or special seal for contractual use by legal representatives or authorized representatives of Party A and Party B. This
agreement is made in quadruplicate, which are equally authentic. And each party shall keep two copies. 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment. 

 12.2 All annexes made according to the principles stipulated herein are an integral part of this agreement.
Through mutual consultation, both parties may amend or supplement this agreement and its annexes. All amendments and supplements, which constitute an integral part of this agreement, shall become effective upon signature by legal representatives or
authorized representatives of Party A and Party B and official seal or special seal for contractual use of both parties. 
 12.3 Anything
unmentioned herein shall be settled through amicable negotiations by both parties. 
 Party A: China Mobile Group Beijing Company Limited

 Legal Representative or Authorized Representative (Signature): 
 Seal: China Mobile Group Beijing Company Limited 
 Party B: Shandong Taiying Technology
Co., Ltd 
 Legal Representative or Authorized Representative (Signature): 
 Seal: Shandong Taiying Technology Co., Ltd 

  
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* Denotes location where Confidential Information has been redacted. Subject of Rule 406 request for confidential treatment.

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