Document:

csgs-ex1026a_189.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.26A

 

 

SECOND AMENDMENT

TO 

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

SCHEDULE AMENDMENT

 

This Second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281) (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

Whereas, pursuant to the terms of the Agreement, CSG provides and Customer consumes CSG Workforce® Express (“WFX") enterprise-wide, ********* ********** ***********; and

 

Whereas, as a result of discussions between the parties, the parties agree to amend the terms of WFX.

 

Now, therefore, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date (as defined below).

 

1.    CSG and Customer, upon execution of this Amendment, acknowledge and agree that “Note 8” of Schedule F, “Fees,” Section 2, “CSG Products,” subsection II, “Workforce Express,” of the Agreement shall be deleted in its entirety and replaced as follows:

 

Note 8: CSG and Customer agree that in consideration of the mutually agreed upon Workforce Express fees provided hereunder and for the terms under which a *********** *** *********** ** **** ******* ** ******** *** *****, Customer agrees to utilize WFX as the exclusive workforce management system to service Customer’s Connected Subscribers and Non-ACP Subscribers for a minimum of ******-**** (**) ****** (the “** ***** ******* **********”).  If Customer fails to achieve the ** ***** ******* **********, in addition to all other amounts then due and owing to CSG, Customer will pay to CSG an amount equal to the applicable WFX Termination Fee set forth in the table below, based on the number of months from the actual completion of the WFX SOW (CSG document no. 4115401 to be executed by the parties.  Pursuant to the WFX SOW, the completion date of the WFX SOW is expected to be ****** **, ****, and in no event later than ********* **, ****, with the actual completion date of the WFX SOW to be confirmed in writing (email is sufficient) by the parties with such completion date being the conclusion of exclusive deployment to all Regions.  The month to be used in determining the WFX Termination Fee shall be the month in which Customer utilizes any other workforce management system or terminates prior to the 24 Month Minimum Commitment (the “Termination Month”).  If Customer elects to terminate WFX ***** ** ********* *** ** ***** ******* **********, the WFX Termination Fee, as determined by the WFX Termination Fee Table, shall be invoiced the month immediately following the Termination Month, and paid in accordance with Section 5.2, "Invoices and Payment," of the Agreement and shall be in addition to any other amounts due pursuant to the terms and conditions of the Agreement. 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

								
								
	
WFX Termination Fee Table
	
 
	
 
	
 
	
 
	
 

	
Month
	
Termination Fee
	
Month
	
Termination Fee
	
Month
	
Termination Fee
	
Month
	
Termination Fee

	
*
	
$************ 
	
*
	
$************ 
	
**
	
$************ 
	
**
	
$************ 

	
*
	
$************ 
	
*
	
$************ 
	
**
	
$************ 
	
**
	
$************ 

	
*
	
$************ 
	
*
	
$************ 
	
**
	
$************ 
	
**
	
$********** 

 

	
*
	
$************ 
	
**
	
$************ 
	
**
	
$************ 
	
**
	
$********** 

	
*
	
$************ 
	
**
	
$************ 
	
**
	
$************ 
	
**
	
$********** 

	
*
	
$************ 
	
**
	
$************ 
	
**
	
$************ 
	
**
	
$********** 

 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP - Billing Strategy and Operations
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  9/6/17
	
 

Date:  9/12/17csgs-ex1026b_188.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.26B

 

THIRD AMENDMENT

TO 

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

SCHEDULE AMENDMENT

 

This Third Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281) (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and CUSTOMER agree to the following as of the Effective Date (as defined below):

 

1.    Customer desires to utilize the services of CSG’s Professional Services Group to design, develop, and implement an application program interface that will facilitate Customer’s delivery of comprehensive statement emulations on a representational state transfer (“REST”) based web service (the “Statement Emulation API”).

 

2.    As a result, following implementation, a new subsection O., “Statement Emulation API,” will be added to Schedule F, “Fees,” "CSG Services," Section X, "Custom Implementation Services" of the Agreement to include the following fees for Statement Emulation API:

 

CSG SERVICES

X. Custom Implementation Services

O.  Statement Emulation API

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.  Statement Emulation API Implementation Fees (Note 1)
	
***-****
	
*****

	
2. Statement Emulation API *********** Fees (inclusive of hosting and maintenance of the API) (Note 2 (Note 3) (Note 4) 
	
*******
	
 

	
a. * to ********* ************
	
*******
	
$********

	
b. ********* to ********** ************
	
*******
	
$*********

	
c. ********** to ********** ************
	
*******
	
$*********

	
d. ******* than ********** ************
	
 
	
*****

Note 1: Implementation, configuration testing and deployment of the Statement Emulation API will be set forth in that certain Statement of Work entitled "Implement Statement Emulation API" (CSG document no. 4117361) (the "Statement Emulation API SOW").

Note: 2:  *********** volume shall be calculated based ** *** ****** ** ******** ******** **** the Statement Emulation API initiated from ******** or ********** *******, Products, Services or applications on a ******* basis.  A “***********” is defined as an ********* ** ********** ********* *** *** ********* ********* ***.  “********” is defined as a ****** ***** will ******** ************* to the ********* ********* *** *** “**********” is defined as a ****** **** ***** the ********* ********* *** **** ******** *************.  ***** **** ********** shall count **** ****** as an ********** ***********.

Note 3: If at any time Customer achieves a *********** count at or about ****** ******* (**%) of its then current tier, CSG will notify Customer and Customer may elect to either limit further transaction initiation or move to the then next tier fees.

Note 4: The Statement Emulation API *********** Fee is intended to be cumulative.  For example, if during a *** (*) ***** period Customer’s *********** count is *** ******* (*********) ************, Customer will be invoiced $********; if Customer’s *********** count is *** ******* **** ******* ******** (*********) ************, Customer will be invoiced $*********.  If in a subsequent ***** Customer’s *********** count ********* ** * ***** ****, Customer will be invoiced the ***** ****** ***** ** the ****** ****** of ************ in such *****.

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP - Billing Strategy and Operations
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  9/6/17
	
 

Date:  9/12/17

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