Document:

<PAGE>

                                                                   EXHIBIT 10.11

** indicates information which has been omitted and filed seperately with the
Securities and Exchange Commission pursuant to a confidential treatment request.
Asterisks appear on page 1 of 10

                            Service Provider Agreement #________________________
                                                                 SP-0036

                  SMI SERVICE PROVIDER AGREEMENT MASTER TERMS

THIS SMI SERVICE PROVIDER AGREEMENT ("Agreement") comprising of these Master
Terms ("Master Terms") and any modules or Exhibits, is made as of the ___ day of
"NOV 1 1999" between SUN MICROSYSTEMS, INC., a Delaware corporation with its
address at 901 San Antonio Road, Palo Alto, CA 94303, USA ("Sun"), and ebaseOne
("Contracting Party") with its address at 6060 Richmond Ave. Houston, TX 77057

BACKGROUND:

     A.   Sun sells computer hardware and licenses software, as well as support,
          consulting and educational services;

     B.   Service Provider wishes to license software and purchase certain
          hardware and other information technology products and certain
          support, consulting and educational services from Sun;

     C.   Sun and Service Provider comprise a number of separate operating
          divisions and Affiliated Companies (as defined below) and Sun and
          Service Provider recognize the benefits of having a single contract
          structure for the sale and purchase of Products (as defined below) and
          provision of Services (as defined below) identified in any commercial
          price list of Sun or its Affiliated Companies; and

     D.   The parties have agreed to a common set of terms as set out below
          ("Master Terms") and to such Exhibits as may from time to time be
          attached.

The parties agree as follows:

1.0 DEFINITIONS:

    1.1. Service Provider means the Contracting Party and all subsidiaries of
    Contracting Party which meet the following criteria:

      a)  subsidiary is located in the United States;

      b)  Contracting Party owns an interest of more than fifty percent (50%)
          or has management control (as defined by the ability to control the
          Board of Directors or its equivalent);

      c)  subsidiary complies with the terms of this Agreement; and

      d)  subsidiary has substantially the same name as the Contracting Party
          or is identified to Sun in writing.

    1.2. EQUIPMENT means the hardware components (may also be referred to as
    hardware) of Products and includes the media on which Software is loaded.

    1.3. SUN PRODUCTS(S) or PRODUCTS(S) means the Equipment sold to Service
    Provider and/or the Software licensed to Service Provider under this
    Agreement.

    1.4. SERVICE(S) means the consulting, educational and support services
    provided to Service Provider under this Agreement.

    1.5. SOFTWARE means the software program components of Products in machine-
    readable or source code form and related documentation.

2.0 BINDING AGREEMENT

    2.1   These Master Terms will apply to and bind any Service Provider that
          purchases Products or Services or licenses hereunder and each of Sun's
          operating divisions and Affiliated Companies which executes an Exhibit
          to this Agreement. For the purposes of this Agreement, an "Affiliated
          Company" means any entity of which Sun owns more than 50%. Unless
          otherwise specified in such Exhibit, the execution of an Exhibit by a
          Sun division shall bind each Affiliated Company Worldwide with respect
          to activity related to such division.

    2.2   Separate contracts may be negotiated by each party's operating
          divisions or Affiliated Companies, to address different types of
          transactions undertaken between them, it being understood that the
          parties will use, without change, as many of these Master Terms as are
          reasonable in the circumstances.

    2.3   This Agreement between Service Provider and Sun consists of these
          Master Terms and any Modules and/or Exhibits which are attached hereto
          or which reference these Master Terms. The Master Terms describe the
          general terms by which Service Provider may purchase Products and
          Services from Sun and Sun delivers Products and Services to Service
          Provider. The specific terms related to the purchase of Equipment,
          Software and/or Services are described in the appropriate Product or
          Service Module and/or Exhibits (collectively referred to as
          "Modules"). Modules may be added or deleted from time to time by
          agreement of the parties, but Service Provider is only authorized to
          purchase Products or Services to the extent that one or more
          applicable Modules is executed and in force.

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3.0  ORDER OF PRECEDENCE

     The provisions of any Exhibit will take precedence over any of these Master
     Terms, to the extent that they are inconsistent.

4.0  TERM AND TERMINATION

     This Agreement commences the later of the effective date set forth below or
     the effective date of the first attached Module and will continue until the
     expiration or termination of all attached Modules. Either party may
     terminate the Agreement or any individual Module immediately, in its
     discretion, by written notice: (a) upon material breach by the other party,
     if the breach cannot be remedied; or (b) if the other party fails to cure
     any material remediable breach within 30 days of receipt of written notice
     of the breach. Rights and obligations under this Agreement and/or any
     Module which by their nature should survive, will remain in effect after
     termination or expiration of this Agreement.

5.0  PAYMENT TERMS

     Prices and fees for Products and Services are exclusive of all shipping and
     insurance charges, and do not include sales tax, value added tax or any
     other tax based upon the value of Products and/or Services. Service
     Provider is responsible for payment of all such charges and taxes. Service
     Provider agrees to pay Sun any sums when due pursuant to the applicable
     Exhibit attached hereto. Interest will accrue from the date on which
     payment is due at the lesser of 15% per annum or the maximum rate permitted
     by applicable law. Service Provider grants Sun a purchase money security
     interest in Products which have not been paid for, including all
     improvements, modifications, or replacements and proceeds thereof. Service
     Provider further grants Sun the right to execute all documents necessary to
     perfect this security interest. If Service Provider's Schedules for
     provision of Service reference a special discount based on a volume, multi-
     year service, or other commitment, and Service Provider fails for any
     reason to meet that commitment, Service Provider agrees to pay for
     discounts received by Service Provider which are not earned by Service
     Provider. Discounts given to Service Provider may not be applicable for new
     Products supported by Sun.

6.0  CONFIDENTIAL INFORMATION

     If either party desires that information provided to the other party under
     an Agreement be held in confidence, that party will, prior to or at the
     time of disclosure, identify the information in writing as confidential or
     proprietary. The recipient may not disclose such confidential or
     proprietary information, may use it only for the purposes specifically
     contemplated in this Agreement, and must treat it with the same degree of
     care as it does its own similar information, but with no less than
     reasonable care. These obligations do not apply to information which: a) is
     or becomes known by recipient without an obligation to maintain its
     confidentiality, b) is or becomes generally known to the public through no
     act or omission of recipient, or c) is independently developed by recipient
     without use of confidential or proprietary information. This section will
     not affect any other confidential disclosure agreement between the parties.

7.0  LIMITED WARRANTIES

     7.1   Sun warrants Products and Services as specified in each Exhibit.

     7.2.a)    Sun further warrants that specified versions of Products
               identified on Sun's external Web site (url:
               www.sun.com/y2000/cpl.html) as being Year 2000 compliant ("Listed
               Products") will not produce errors in the Processing of date data
               related to the year change from December 31, 1999 to January 1,
               2000. Date representation, including leap years, will be accurate
               when Listed Products are used in accordance with their
               accompanying documentation, provided that all hardware and
               software products used in combination with Listed Products
               properly exchange date data with them.

     7.2.b)    Versions of Products identified on Sun's external Web site as not
               yet compliant, but which are scheduled to be made compliant, will
               become Listed Products when remedial replacement parts, patches,
               software updates or subsequent releases ("Y2K Fixes") are
               issued and properly installed. Y2K Fixes for such Products will
               be issued no later than June 30, 1999.

     7.2.c)    Other Products are not covered by these warranties.

     7.2.d)    To the extent that Sun installs Y2K Fixes or performs other
               Services under this Agreement for Service Provider, Sun
               respectively warrants that:

               (i)  upon installation of the Y2K Fixes, Products will become
               Listed Products; and

               (ii) Services performed on Listed Products will not result in
               them ceasing to be Listed Products.

     7.2.e)    Service Provider's sole and exclusive remedy for Sun's breach of
               these warranties will be for Sun: (i) to use commercially
               reasonable efforts to provide Service Provider promptly with
               equivalent Year 2000 compliant products; or (ii) if (i) is
               commercially unreasonable, to refund to Service Provider its net
               book value for non-compliant Listed Products.

                                  Page 2 of 4

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     7.3       UNLESS SPECIFIED IN THIS AGREEMENT, OR IN ANY EXHIBIT, ALL
               EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES,
               INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A
               PARTICULAR PURPOSE OR NON-INFRINGEMENT, ARE DISCLAIMED, EXCEPT TO
               THE EXTENT THAT SUCH DISCLAIMERS ARE HELD TO BE LEGALLY INVALID.

8.0  IMPORT AND EXPORT LAWS

     All Products, Services and technical data delivered under this Agreement
     are subject to U.S export control laws and may be subject to export or
     import regulations in other countries. Service Provider agrees to comply
     strictly with all such laws and regulations and acknowledges that it has
     the responsibility to obtain such licences to export, re-export or import
     as may be required after delivery to Service Provider.

9.0  AIRCRAFT PRODUCT AND NUCLEAR APPLICATIONS

     Service Provider acknowledges that Products are not designed or intended
     for use in on-line control of aircraft, air traffic, aircraft navigation
     or aircraft communications; or in the design, construction, operation
     or maintenance of any nuclear facility. Sun disclaims any express or
     implied warranty of fitness for such uses.

10.0 INTELLECTUAL PROPERTY CLAIMS

     Sun will defend or settle at its option and expense any legal proceeding
     brought against Service Provider, to the extent that it is based on a claim
     that Products (or the use of the replacement parts, enhancements,
     maintenance releases, and patches ("Materials") provided to Service
     Provider by Sun) directly infringe a copyright or a U.S. patent, and will
     pay all damages and costs awarded by a court of final appeal attributable
     to such claim, provided that Service Provider: (i) gives written notice of
     the claim promptly to Sun; (ii) gives Sun sole control of the defense and
     settlement of the claim; (iii) provides to Sun all available information
     and assistance; and (iv) has not compromised or settled such claim. If any
     Products or Materials are found to infringe, or in Sun's opinion are likely
     to be found to infringe, Sun may elect to: (i) obtain for Service Provider
     the right to use such Products and/or Materials; (ii) replace or modify
     such Products and/or Materials so that they become non-infringing; or if
     neither of these alternatives is reasonably available, (iii) remove such
     Products and/or Materials and refund Service Provider's net book value for
     these Products and/or Materials. Sun has no obligation under this Section
     10 for any claim which results from: (i) use of Products and/or Materials
     in combination with any equipment, software or data not provided by Sun;
     (ii) Sun's compliance with designs or specifications of Service Provider,
     (iii) modification of Products and/or Materials; or (iv) use of an
     allegedly infringing version of any Products and/or Materials, if the
     alleged infringement could be avoided by the use of a different version
     made available to Service Provider. THIS SECTION STATES THE ENTIRE
     LIABILITY OF SUN AND EXCLUSIVELY REMEDIES OF SERVICE PROVIDER FOR CLAIMS OF
     INFRINGEMENT.

11.0 LIMITATION OF LIABILITY

     11.1      Except for obligations under Section 10 (Intellectual Property
     Claims), or breach of any applicable license grant, and to the extent not
     prohibited by applicable law, each party's aggregate liability to the other
     for claims relating to this Agreement, whether for breach or in tort, will
     be limited to the amount paid to Sun for Products, Services, or Materials
     which are the subject matter of the claims. Liability for damages will be
     limited and excluded even if any exclusive remedy provided for in this
     Agreement fails of its essential purpose.

     11.2      Neither party will be liable for any indirect, punitive,

     special, incidental or consequential damage in connection with or arising
     out of this Agreement (including loss of business, revenue, profits, use,
     data or other economic advantage) however it arises, whether for breach or
     in tort, even if that party has been previously advised of the possibility
     of such damage.

12.0 FORCE MAJEURE

     A party is not liable under this Agreement for non-performance caused by
     events or conditions beyond that party's control, if the party makes
     reasonable efforts to perform. This provision does not relieve either party
     of its obligation to make payments then owing.

13.0 WAIVER OR DELAY

     Any express waiver or failure to exercise promptly any right under this
     Agreement will not create a continuing waiver or any expectation of non-
     enforcement.

14.0 ASSIGNMENT

     Neither party may assign or otherwise transfer any of its rights or
     obligations under an Agreement, without the prior written consent of the
     other party, except that Sun may assign its right to payment, assign an
     Agreement to an Affiliated Company, subcontract the delivery of Services or
     Products, or any of these. If Sun elects to subcontract Services or Product
     delivery, Sun will remain primarily responsible for the delivery of
     Services or Products.

                                  Page 3 of 4
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                                           Service Provider Agreement #  BP-0036
                                                                       ---------
15.0 NOTICES

     All written notices required by this Agreement must be delivered in person
     or by means evidenced by a delivery receipt and will be effective upon
     receipt.

16.0 SEVERABILITY

     If any provision of this Agreement is held invalid by any law or regulation
     of any government or by any court or arbitrator, such invalidity will not
     affect the enforceability of any other provisions.

17.0 CONTROLLING LANGUAGE

     The English version of this Agreement controls, regardless of whether a
     translation into any other language is made.

18.0 SURVIVAL

     Rights and obligations under this Agreement which by their nature should
     survive, will remain in effect after termination or expiration hereof.

19.0 GOVERNING LAW
     Disputes which cannot be settled amicably will be governed by the laws of

     the State of California and applicable U.S. Federal law. Choice of law
     rules of any jurisdiction and the United Nations Convention on Contracts
     for the International Sale of Goods will not apply.

20.0 ENTIRE AGREEMENT

     20.1      This Agreement is the parties' entire agreement relating to its
               subject matter. It supersedes all prior or contemporaneous oral
               or written communications, proposals, conditions, representations
               and warranties and prevails over any conflicting or additional
               terms of any quote, order, acknowledgment, or other communication
               between the parties relating to its subject matter during the
               term of this Agreement

     20.2      No modification to this Agreement will be binding, unless in
               writing and signed by an authorized representative of each party.

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TO SIGNIFY THEIR AGREEMENT TO THESE TERMS, THE PARTIES HAVE CAUSED THIS
AGREEMENT TO BE SIGNED BY THEIR AUTHORIZED REPRESENTATIVES. THE EFFECTIVE DATE
OF THIS AGREEMENT IS

      8/24/99
---------------------

SUN MICROSYSTEMS, INC,                  Service provider
By:   /s/ [ILLEGIBLE]^^                 By:   /s/ Charles W. Skamser
    -----------------------                  ---------------------------
Name:     [ILLEGIBLE]^^                 Name:     Charles W. Skamser
     ----------------------                   --------------------------
Title:   [ILLEGIBLE]^^                  Title:    President & CEO
      ---------------------                   --------------------------
Date:   11/1/99                         Date:     8-24-99
      ---------------------                   --------------------------

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<PAGE>

                                                             Exhibit No. SP-0036

                            SUN MICROSYSTEMS, INC.
          AMERICAS' EXECUTIVE SERVICE PROVIDER ("SP") PROGRAM EXHIBIT

This Exhibit is effective on Nov 11, 1999 ("Effective Date") by and between
SUN MICROSYSTEMS, INC. ("Sun"), having a place of business at 901 San Antonio
Road, Palo Alto, California 94303 and ebaseOne ("SP") having a place of business
at 6060 Richmond Ave Houston, TX 77057. This is an Exhibit to the SMI Service
Provider Agreement Master Terms between the parties dated Nov -1 1999

1.1  SCOPE
This Exhibit governs SP's authorization to purchase certain Sun Products
directly from Sun, and perform SP Services to SP's customers other than
governmental entities, departments, agencies and offices. Throughout the term of
this Exhibit, SP's primary business must be to provide facilities and/or
infrastructure for delivery of SP Services, including Web based applications and
IP services to Enterprise customers, consumers or other Service Providers. "SP
Services" are set forth in Attachment A. Authorized Sun Products and buying
locations are set out in Attachment B. In connection with the provision of SP
Services, SP will use Sun Products internally for purposes of providing the SP
Services. SP may not purchase Sun Products pursuant to this Exhibit unless those
Products are necessary for the provision of specified SP Services to SP's
customers or for SP's internal use. Unless SP is accepted into the "SunTone
Elite Program" and a Reseller Addendum is executed by Sun and SP, SP may not
resell Sun Product. If SP resells or transfers new or unused Sun Products to
third parties, this Exhibit will be terminated for material breach.

1.2  BUSINESS PLAN
SP must submit a Business Plan to, and which will be reviewed by, Sun. The
Business Plan will be attached to Attachment B. SP has represented to Sun that
the Business Plan accurately reflects the manner in which SP intends 1) to
utilize Product in conjunction with its SP services, 2) to market and support
Sun Products and 3) market SP's relationship with Sun. Either party may initiate
a review of the accuracy of SP's Business Plan upon thirty (30) days' Notice,
provided that Sun shall initiate no more than one review per calendar quarter.

1.3  ATTACHMENTS
The Attachments to this Exhibit may be modified only upon the mutual written
consent of the parties. The current version of each Attachments is attached to
this Exhibit and becomes a part hereof.

1.4  PRICES AND DISCOUNTS
SP's net price for Products or spare parts purchased and licensed under this
Exhibit shall be the price set forth in Sun's U.S. End User Price List at the
time SP's order is accepted, less a discount of ** on Category A Products, ** on
Category B Products and ** on Category H Products. Such discounts will not apply
to those Products which are listed as "non-discountable" in the appropriate
price list, nor may they be applied to exceed any listed maximum discount. Such
discounts will apply towards purchases of discountable spare parts, but such
discounts will not apply to purchases of training, installation (except where
included in the purchase price of the Products), consulting, repairs,
maintenance work or similar services and source code license fees. Each year,
within thirty (30) days of the anniversary of the Effective Date of this
Exhibit, Sun will determine SP's discount for the following year based on SP's
(i) verifiable purchases of Products from Sun and Sun authorized resellers
during the current term then ending and, (ii) Sun's then-current discount
policies. Price lists and discounts are subject to change at any time.

1.5  SP DEVELOPMENT FUND ("SPDF"). This section governs SP accrual, use, and
     reimbursement of SPDF.

     a)   SP will receive SPDF at a rate equal to * of its net purchase of Sun
          Products from Sun directly.

     b)   Disbursement and use of SPDF shall be as follows:
          ** Sun technology, training, services
          ** Marketing Initiatives

                             Page 1 of 10

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     c)   Any additional policies and procedures governing the SP's reporting,
          use and reimbursement of SPDF will be set forth on the SP web site,
          when it becomes available.

     d)   SP agrees to pay any and all such applicable taxes as set forth in
          Section 1.19.

     e)   To be eligible for reimbursement, all expenditures must be in the
          United States.

     f)   All claims for reimbursement must be received by the designated co-op
          agency within 6 months from the accrual date. Any funds not claimed
          during this time period will be forfeited to Sun. SP shall be advised
          of unused funds at least thirty (30) days prior to the forfeiture
          date.

     g)   Sun shall not be responsible in any way for the acts, errors, or
          omissions of the designated co-op agency.

     h)   Failure to comply with any foregoing obligations will constitute a
          material breach of this Exhibit.

1.6  COMPETENCY TRAINING
     SP may enroll in Sun's Certification Training Program established for Sun
     Service Providers as those classes are established from time-to-time and
     set forth on the SP Web site: _____________________________.

1.7  SP's OBLIGATIONS
     a)   SP shall provide monthly productivity status reports ("PSR") as
          directed by Sun on the SP web site. If SP does not provide Sun with
          PSR's as set forth on the SP web site, Sun may cancel SP's Business
          Development Fund accruals and may terminate this Exhibit.

     b)   Indemnity. Each party shall indemnify and hold the other harmless from
          and against all third party claims for personal injury or death, as
          may arise from the negligent performance or non-performance of its
          obligations under this Exhibit.

     c)   Fair Representation. SP shall display, demonstrate and represent Sun
          Products fairly and shall make no representations concerning Sun or
          its Sun Products which are false, misleading, or inconsistent with
          those representations set forth in promotional materials, literature
          and manuals published and supplied by Sun. SP shall comply with all
          applicable laws and regulations in performing under this Exhibit.

     d)   SUN SPARC Only. SP shall not sell, lease, or otherwise deal in any
          product based on SPARC Architecture, unless such product (i) is a Sun
          Product or (ii) is a "laptop system". A product is a "laptop" system
          if it is (i) transportable, (ii) battery operated, (iii) under sixteen
          (16) pounds total weight including case, and (iv) packaged without a
          CRT. SP is not prohibited by this Exhibit from selling any product
          that does not contain the SPARC Architecture.

1.8  TERM AND TERMINATION
     A.   Term. This Exhibit shall commence on the Effective Date and shall
          remain in force until the date established according to the following
          schedule:

                    Effective Date:                    Expiration Date:
                                                       (of each following year)
                    March 1 - May 31                   May 31
                    June 1 - August 31                 August 31
                    September 1 - November 30          November 30
                    December 1 - February 28           February 28

          It shall be automatically renewed on a yearly basis thereafter, unless
          at least thirty (30) days prior to any year's Expiration Date, Sun or
          SP tenders Notice of intention not to renew.

                                 Page 2 of 10
<PAGE>

     B.   Termination.

          a)   This Exhibit and/or any Exhibit hereto may be terminated by
               either party, (i) without cause, for any reason, on ninety (90)
               days' Notice to the other party (ii) immediately, by Notice, upon
               material breach by the other party, if such breach cannot be
               remedied; (iii) by Notice, if the other party fails to cure any
               material remediable breach of this Exhibit within thirty (30)
               days of receipt of Notice of such breach, or (iv) immediately, by
               Notice, upon the second commission of a previously remedied
               material breach.

          a)   Sun may terminate this Exhibit immediately, by Notice in the
               event of (i) the direct or indirect taking over or assumption of
               control of SP or of substantially all of its assets by any
               government, governmental agency or other third party; (ii) Sun
               discovers that SP has made a material misrepresentation or
               omission in its SP Application; and (iii) SP makes an authorized
               resale.

     C.   Effect of Termination.

          a)   Upon any termination or expiration of this Exhibit, SP shall no
               longer be authorized to purchase Sun Products. In the event of
               termination for cause, all outstanding orders are subject to
               cancellation or acceptance by Sun. Sun may repurchase and require
               SP to sell to Sun any unused Sun Products in SP's inventory at
               net invoice price.

          b)   Rights and obligations under this Exhibit which by their nature
               should survive, will remain in effect after termination or
               expiration hereof. Neither party shall be liable to the other for
               damages of any kind, on account of the termination or expiration
               of this Exhibit in accordance with its terms and conditions.

1.9  NO EXPORT
SP agrees that it will not export Products outside the United States unless SP
has been accepted into Sun's Passport Program and has executed a Passport
Exhibit to this Exhibit. SP recognizes that (i) under the Passport Program, the
prices it pays and the discounts it receives may be different from those stated
in this Exhibit, and that purchases made outside the U.S. will be subject to
local terms and condition, and (ii) Sun Enterprise Services will not be
obligated to provide Support Program Modules for services for Products exported
hereunder.

1.10 TRADEMARKS LOGOS AND PRODUCT DESIGNS
"Sun Trademarks" means all names, marks, logos, designs, trade dress and other
brand designations used by Sun in connection with Products. SP may refer to
Products by the associated Sun Trademarks, provided that such reference is not
misleading and complies with the then-current Sun Trademark and Logo Policies.
SP shall not remove, alter or add to any Sun Trademarks, nor shall it co-logo
Product. SP is granted no right, title or license to, or interest in, any Sun
Trademarks. SP acknowledges Sun's rights in Sun Trademarks and agrees that any
use of Sun Trademarks by SP shall inure to the sole benefit of Sun. SP agrees
not to (i) challenge Sun's ownership or use of, (ii) register, or (iii) infringe
any Sun Trademarks, nor shall SP incorporate any Sun Trademarks into SP's
trademarks, service marks, company names, internet addresses, domain names, or
any other similar designations. If SP acquires any rights in any Sun Trademarks
by operation of law or otherwise, it will immediately at no expense to Sun
assign such rights to Sun along with any associated goodwill, applications,
and/or registrations.

SP may use the Service Provider program logo only, (i) as shown in the artwork
provided by Sun; (ii) in pre-sale marketing materials and advertising, but not
on goods, packaging, product labels, documentation or other materials
distributed with Products; (iii) in a manner no more prominent than SP's
corporate name and logo; and (iv) otherwise in accordance with the then current
Sun Trademark and Logo Policies.

1.11 ORDERS AND DELIVERY
SP may submit written Product orders to Sun at any time. However, acceptance of
SP's Product orders will only be effective upon issuance of Sun's order
acknowledgement form. Any subsidiary of SP which is at least 50% owned by SP and
which desires to be an ordering location must agree to bound by the terms of
this Exhibit in writing and must be listed as an ordering location in Attachment
B to this Exhibit. Additional ordering locations may be added by written
request. Sun will use reasonable efforts to meet the delivery date(s) identified
on the acknowledgment form. Unless otherwise specified on SP's order, Sun may
make partial deliveries and invoice each delivery. Such deliveries will not
relieve SP of its obligation to accept other parts of its order. Title to
Equipment, and risk of loss of or damage to Products, will pass to SP upon
shipment by Sun, Ex Works Sun's product delivery center. Products

                                 Page 3 of 10
<PAGE>

will be deemed accepted upon receipt by SP. Sun's product offerings are
continually evolving. Accordingly, Sun reserves the right to make product
substitutions and modifications that do not cause a material adverse effect in
overall product performance. Although Sun will endeavor to ship Products as
scheduled, Sun reserves the right, should it be necessary for any reason, to
allocate production to its SPs in a commercially reasonable manner.

1.12      RESCHEDULING, RECONFIGURATION, AND CANCELLATION CHARGES

SP may reschedule, reconfigure, refuse or cancel the whole or part of any
Product order once, at no charge, provided the written request to do so is
received by Sun at least sixty (60) days prior to the scheduled delivery date
and, in the case of rescheduling or reconfiguration, the requested delivery date
is within sixty (60) days of the original delivery date. If an order for a
Product is rescheduled, reconfigured, refused, or cancelled at SP's request on
any other basis, or if Sun reschedules the Product order because SP fails to
meet an obligation under this Exhibit, Sun may charge SP a restocking fee equal
to ten percent (10%) of the list price of the rescheduled, refused, reconfigured
or cancelled portion of the order.

1.13      PRODUCT UPGRADES

The list price of Product upgrades is based upon the return to Sun of specified
parts from system(s) being upgraded, as identified in the Sun U.S. End User
Price List. If Sun does not receive the specified parts within thirty (30) days
of upgrade delivery to SP, Sun will invoice SP for the non-returned parts, SP
agrees to pay Sun for such non-returned parts the difference between the list
price of the purchased upgrade(s) and the list price of the upgraded system(s)
if purchased new.

1.14      RESALE OF EQUIPMENT:

          a)        INITIAL INTERNAL USE ONLY: Equipment purchased by Customer,
                    at the discounts provided under this Exhibit, is for the
                    internal use of Customer only, and may not be resold for a
                    period of twelve (12) months from the date of delivery, and
                    may not be resold as "new" at any time. In the event that
                    Customer resells Equipment in violation of this provision,
                    and in addition to any other remedies available to Sun,
                    Customer agrees to pay to Sun, upon written demand, a sum
                    equal to the difference between the then current Sun U.S.
                    End User Computer Systems list price and the price actually
                    paid for the resold Equipment.

          b)        FUTURE RESALE CONDITIONS: In the event that Customer resells
                    Equipment in used condition at least twelve (12) months
                    after the date of delivery, Customer may transfer the
                    associated operating system Software license to the
                    purchaser of Equipment, provided Customer (i) executes and
                    has the purchaser of Equipment execute the Licensed Software
                    Transfer Notification/Exhibit (the "Transfer Exhibit")
                    attached to this Exhibit as Exhibit C and; (ii) returns an
                    executed copy of the Transfer Exhibit to Sun at the address
                    therein specified.

1.15      PRODUCT WARRANTY

Product warranties may vary depending on the type of Sun Products purchased.
Applicable terms and conditions are as set out in the then-current Sun U.S. End
User Price List. Software provided with Product is warranted to conform to
published specifications for a period of ninety (90) days from the date of
delivery. Sun does not warrant that; (i) operation of any such Software will be
uninterrupted or error free; or (ii) functions contained in such Software will
operate in combinations which may be selected for use by the licensee or meet
the licensee's requirements. These warranties entend only to SP as an original
purchaser. Sun reserves the right to change these warranties at any time upon
notice and without liability to SP or third parites.

          a)        Limitation of Liability under Warranty: SP's exclusive
                    remedy and Sun's entire liability under these warranties
                    will be: (i) with respect to Equipment, repair or at Sun's
                    option, replacement; and (ii) with respect to Software,
                    using reasonable efforts to correct such Software as soon as
                    practicable after SP has notified Sun of such Software's
                    nonconformance. If such repair, replacement or correction is
                    not reasonably achievable, Sun will refund the purchase
                    price/license fee. Unless SP has executed an on-site service
                    Exhibit, repair or replacement will be undertaken at a
                    service location authorized by Sun.

          b)        No Warranty: No warranty will apply to: (i) any and all
                    Software customization, such Software is provided "AS IS",
                    and "WITH ALL FAULTS", or (ii) any Product that is modified
                    without Sun's written consent or which has been misused,
                    altered, repaired or used with Equipment or software not
                    supplied or expressly approved by Sun.

                                 Page 4 of 10
<PAGE>

1.16 BINARY CODE LICENSE
     a)   Grant and Restrictions: SP is granted a non-exclusive and non-
          transferable license ("License") for the use of Software provided with
          Product in machine-readable form and accompanying documentation, by
          the number of users for which the applicable fee has been paid.
          Software is copy-righted and title to all copies is retained by Sun,
          its licensors or both. SP will not make copies of Software or
          accompanying documentation, other than a single copy of Software for
          archival purposes and, if applicable, SP may, for its internal use
          only, print the number of copies of on-line documentation for which
          the applicable fee has been paid, in which event all proprietary
          rights notices on Software will be reproduced and applied. Except as
          specifically authorized below, SP will not modify, decompile,
          disassemble, decrypt, extract, or otherwise reverse engineer Software.

     b)   License to Develop: In the event that SP desires to develop software
          programs which incorporate portions of Software ("Developed
          Programs"), the following provisions apply, to the extent applicable:
          Developed Programs are to have an application programming interface
          that is the same as that of Software; fonts within such Software will
          remain associated with their toolkit or server; Developed Programs may
          be used and distributed, but only on computer equipment licensed to
          utilize Solaris operating system software, unless an additional
          Developer's License Exhibit has been executed by Sun and SP; SP is not
          licensed to develop printing applications or print, unless SP has
          secured a valid printing license; incorporation of portions of Motif
          in Developed Programs may require reporting of copies of Developed
          Programs to Sun; and SP agrees to indemnify, hold harmless and defend
          Sun from and against any losses, expenses, claims or suits, including
          attorney's fees, which arise or result from distribution or use of
          Developed Programs, to the extent that such claims or suits arise from
          the development performed by SP.

     c)   Confidential Information: Software is confidential and proprietary
          information of Sun, is licensors, or both. SP agrees to take adequate
          steps to protect Software from unauthorized disclosure or use.

     d)   U.S. Government Restrictions: If SP is acquiring Software or
          accompanying documentation on behalf of the U.S. Government, it will
          be subject to "Restricted Rights", as that term is defined in the
          Federal Acquisition Regulations ("FARs") in paragraph 52.227-19(c)(2),
          or its equivalent paragraph in the DOD Supplement to the FARs or its
          successor provisions.

     e)   Termination: The License is effective until terminated. SP may
          terminate the License at any time by destroying Software and
          accompanying documentation and all copies thereof. The License will
          terminate immediately upon Notice from Sun if SP fails to comply with
          the terms of this License Section or the Confidential Information
          obligations set forth above. Upon termination, SP will destroy all
          copies of Software and accompanying documentation.

1.17 OTHER GENERAL TERMS
     a)   Injunctive Relief. It is understood and agreed upon that,
          notwithstanding any other provisions of this Exhibit, breach of this
          Exhibit by a party may cause irreparable damage for which recovery of
          money would be inadequate and that either party shall be entitled to
          timely injunctive relief to protect such party's rights under this
          Exhibit in addition to any and all remedies at law.

     b)   Return Of Information. Upon the expiration or termination of this
          Exhibit, each party will, upon the written request of the other party,
          return or destroy (at the option of the party receiving the request)
          all Confidential Information, documents, manuals and other material
          specified by the other party.

     c)   Headings. The paragraph headings appearing in this Exhibit are
          inserted only as a matter of convenience and in no way define, limit,
          construe, or describe the scope or extent of such paragraph or in any
          way affect this Exhibit.

     d)   Acknowledgment. The parties hereto each acknowledges that the
          provisions of this Exhibit were negotiated to reflect an informed,
          voluntary allocation between them of all risks (both known and
          unknown) associated with the transactions contemplated hereunder. The
          limitations and disclaimers related to warranties and liabilities
          contained in this Exhibit are intended to limit the circumstances and
          extent of liability. The provisions of such sections (and this
          Section) will be

                                 Page 5 of 10

<PAGE>

     enforceable independent and severable from any other enforceable or
     unenforceable provision of this Exhibit.

e)   Reference Customer. Sun will be entitled to use SP as a reference customer
     and to refer to SP in any materials in which Sun's clients and customers
     are mentioned, subject in each case to SPs prior approval. Either party may
     use the other's name and logos and related other trade marks, trade names
     and service marks in connection with any such materials with prior written
     approval of the other party.

F.   Exhibits. The attached Exhibits may be modified only upon the manual
     written consent of the parties. The current version of each Exhibit is
     hereby incorporated by reference.

------------------------------------------------------------------------------
   TO SIGNIFY THEIR AGREEMENT TO THESE TERMS, THE PARTIES HAVE CAUSED THIS
EXHIBIT TO BE SIGNED BY THEIR AUTHORIZED REPRESENTATIVES. THE EFFECTIVE DATE OF
THIS EXHIBIT IS 8/24/99.
                -------

SUN MICROSYSTEMS INC.                          Service Provider

By: /s/ [ILLEGIBLE]^^                          By: /s/ Charles W. Skamser
   --------------------------                      --------------------------
Name:   [ILLEGIBLE]^^                          Name:   Charles W. Skamser
      -----------------------                        ------------------------
Title:  [ILLEGIBLE]^^                          Title:  President & CEO
      -----------------------                         -----------------------
Date: 11/1/99                                  Date:   8-24-99
      -----------------------                        ------------------------

--------------------------------------------------------------------------------

                                 Page 6 of 10
<PAGE>

                                 ATTACHMENT A

SP Services:

ebaseONE services will be made up of a primary offering called OneServ and a
secondary CorServ is the Company's premier ASP-based solution. CorServ will be
basic data center services available by the very fact that the Company will own
and operate a state-if-the-art shared computer center. CorServ services will
include web hosting, security, hosting of applications for independent software
vendors (ISVs), backup services and other standard data services

                                 Page 7 of 10
<PAGE>

                                 ATTACHMENT B

1.0  Authorized Sun Prod

      All Sun Microsystem's products listed in the U.S. End User Price List.

2.0  Authorized Buying Locations

      ebaseONE Corporation
      6060 Richmond Avenue
      Houston, TX USA 77053
      Contact: Scott Feuless
               Vice President, Technology Operations

3.0  Business Plan

                                 Page 8 of 10
<PAGE>

                                 ATTACHMENT C
               LICENSED SOFTWARE TRANSFER NOTIFICATION/Exhibit
               -----------------------------------------------

TO:  Sun Microsystems, Inc.
     Attn: Contracts Department, M/S UPAL01-455
     901 San Antonio Road
     Palo Alto, CA 95134

TRANSFER NOTIFICATION:

     In connection with the sale of used Sun workstations ("Equipment") Licensee
     undertakes to notify Sun Microsystems, Inc., of the transfer of certain
     Licensed Software in conjunction with such sale, to the party herein named
     below under "Transfer Exhibit" ("Transferee"). Licensee warrants that
     Licensee has not retained any copies of the Licensed Software transferred
     in conjunction with the sale of used Equipment to Transferee and hereby
     relinquishes all rights in the Licensed Software previously granted by Sun.

Licensed Software Transferred:                     Used Equipment Sold

     Licensed Software:
     Equipment Serial Number

     a.                                      a.
     -------------------------------         ---------------------------
     b.                                      b.
     -------------------------------         ---------------------------
     c.                                      c.
     -------------------------------         ---------------------------
     d.                                      d.
     -------------------------------         ---------------------------

     Signed:____________________________

     Name:______________________________

     Title:_____________________________

     Company:___________________________

     Address:___________________________

             ___________________________

     Date:______________________________

                                 Page 9 of 10
<PAGE>

TRANSFER Exhibit:

                                 ATTACHMENT C
                                  (CONTINUED)
                                  -----------
     Transferee herein acknowledges receipt of the Licensed Software in
     conjunction with the purchase of the Equipment as herein set forth above.

     Transferee further agrees to the terms and conditions governing the
     transfer and use of the Licensed Software as contained in Sun's Binary Code
     License, attached hereto. The term "LICENSEE" as contained in the Binary
     Code License shall be deemed to apply to Transferee.

     Signed:_____________________________

     Name:_______________________________

     Title:______________________________

     Company:____________________________

     Address:____________________________

             ____________________________

     Date:_______________________________

                                 Page 10 of 10<PAGE>
                                                                   EXHIBIT 10.12

**INDICATES INFORMATION WHICH HAS BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A CONFIDENTIAL TREATMENT REQUEST.
ASTERISKS APPEAR ON PAGE 4 OF THIS EXHIBIT.

SERVICE ORDER                                                           CORSERV
--------------------------------------------------------------------------------

This Service Order ("Order") is subject to the terms and conditions agreed
between ebaseOne and Client in the Application Services Provision Agreement, and
all Amendments, Exhibits, and related Service Orders between Client and ebaseOne
(collectively "ASPA").  This Order constitutes an amendment to the ASPA under
which ebaseOne will provide Services to Client in exchange for the consideration
detailed below.  All capitalized definitions retain the meaning ascribed to them
in the ASPA, unless specifically set forth in this Order.  This Order is
effective from the last date accompanying the signatures below.  The date on
which Services are first available to Client ("Service Start Date") serves as
the date all Terms are calculated from.

1.0   DESCRIPTION OF SERVICES
--------------------------------------------------------------------------------
ebaseOne will provide the following specific services to Client:

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------------------
TITLE                                                             DESCRIPTION
-------------------------------------------------------------------------------------------------------------------
<S>                         <C>
Connectivity                Non dedicated internet connectivity 512kbs, Citrix, Firewall
-------------------------------------------------------------------------------------------------------------------
Hosting                     1 HP NT server w/512MB RAM, 18GB RAID-1 storage
-------------------------------------------------------------------------------------------------------------------
Support                     OneCare
-------------------------------------------------------------------------------------------------------------------
SLAOne                      Service commitments without credits
-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------

-------------------------------------------------------------------------------------------------------------------
</TABLE>

2.0   TERM
--------------------------------------------------------------------------------
This Order shall remain in effect for two (2) years from the Service Start Date
("Order Initial Term") and, unless terminated in accordance with the ASPA, shall
automatically be renewed thereafter on each anniversary of the Service Start
Date for subsequent periods of one (1) year ("Order Renewal Term") (unless
specifically designated, the "Order Initial Term" and the "Order Renewal
Term(s)" are collectively referred to as the "Order Term"). No later than ninety
(90) days prior to the expiration of any Order Term, either party shall give
written notice to the other if it will not renew the Order. After provision of
such notice, the Services will discontinue and this Order will be complete
effective on the expiration of the current Term.

3.0  METHODS
--------------------------------------------------------------------------------
ebaseOne will use industry standard practices to provide the Services.  While
Client will determine the Services, and the level at which the Services are
provided, all decisions on how to provide the Services are at the sole
discretion of ebaseOne.

4.0  SERVICE HOURS
--------------------------------------------------------------------------------
There are two types of Service Hours defined for this Order, Application
Availability Hours, and Support Hours.  Application Availability Hours define
the time of day during which ebaseOne makes the Services available to

                                       1
<PAGE>

Client. Support Hours define the time during which telephone support is
available from ebaseOne to Client points of contact.

Service Hours generally available from ebaseOne for the Services defined above
are:

<TABLE>
<CAPTION>
------------------------------------------------------------------------------------------------------------------------
                                  ONECARE(TM) *                  ONECARE PLUS(TM) *             ONECARE PLATINUM(TM) *
------------------------------------------------------------------------------------------------------------------------
<S>                               <C>                               <C>                          <C>
Availability Hours                   7am - 7 pm                        7am - 7pm                      24 hrs/day
                                  365 days/year                      7 days/week                     7 days/week
------------------------------------------------------------------------------------------------------------------------
Support Hours                         7am - 7pm                        7am - 7pm                      24 hrs/day
                          Monday through Friday                      7 days/week                     7 days/week
                    Excluding ebaseOne observed
                                       Holidays
------------------------------------------------------------------------------------------------------------------------
</TABLE>
*All planned Downtime under the OneCare(TM) and OneCare Plus(TM) plans is
scheduled outside of the daily Application Availability Service Hours. Planned
Downtime under the OneCare Platinum plans is scheduled sometime during the
Application Availability Service Hours in such a way as to minimize the impact
on Client operations.

Service Hours defined for this Order are:  ONECARE(TM)

Client may, upon provision of sixty (60) days notice to ebaseOne, increase the
Service Hours to a higher level.  The price for support will be increased to the
higher level effective from the first day of the new Service Hours.

5.0  SERVICE LEVELS
--------------------------------------------------------------------------------
ebaseOne commits to maintaining Service Levels in two primary areas:
Availability and Performance.  Each primary area is measured using standard
ebaseOne metrics in place at the time of measurement.   A variety of factors,
including Client's Application, access method, redundancy, and maintenance of
the CA-C all impact ebaseOne's Service Level commitments.

ebaseOne will apply ebaseOne standard metrics to the Services, and set
acceptable Availability and Performance levels of Service.  The Service Levels
established will be the standard by which Availability and Performance are
measured.  Any substantial change in the CA-C or CA-E may cause the baseline
measurements to become unreliable.  Such changes include, without limitation,
operating system revisions in the CA-C or CA-E, installation of applications in
the CA-C unrelated to the Services, addition of more computers to the CA-C, or
Application revisions.  Upon such change, and at the written request of ebaseOne
or Client, ebaseOne will create a new Service Level baseline ("re-baseline") for
the revised environment within a mutually agreed timeframe.  Upon completion of
re-baselining, the new baseline will replace the previous baseline for further
measurements.

6.0  UPGRADE FREQUENCY
--------------------------------------------------------------------------------
An Upgrade is defined as a modification or replacement of Software, Hardware or
Networks designed to add functionality, increase performance, and/or resolve
problems.  ebaseOne and Client agree to Upgrade the Services as necessary to
provide a stable, effective, economical environment. If ebaseOne makes the
determination to implement the Upgrade, ebaseOne will work with Client to
install the Upgrade in a reasonable, timely fashion.  Client agrees to be guided
by ebaseOne's determination as regards Upgrades, and provide all cooperation
reasonably necessary to install the Upgrade.

7.0  RESPONSIBILITIES
--------------------------------------------------------------------------------
7.1  EBASEONE
1.  ebaseOne will make best efforts to provide the Services in a professional
    and workmanlike fashion.
2.  ebaseOne will notify Client's Manager of planned Downtime within the CA-E no
    less than 48 hours in advance.

7.2  CLIENT

                                       2
<PAGE>

1.  Client will manage and maintain all Hardware, Software, Networks and other
    services within the CA-C necessary for the provision of Services by
    ebaseOne.
2.  Client will establish policies for End User training, Trouble reporting,
    Internet access, and other areas as necessary to ensure appropriate use of
    the Services.
3.  Client will work in good faith with ebaseOne to provide information and
    assistance as necessary to maintain the Services and resolve Trouble.
4.  Client will maintain on-site staff to provide computer, network or server
    support and management within the CA-C.
5.  Client will maintain security of systems and networks within the CA-C in
    accordance with standard industry practice.
6.  Client will make workspace, telephone, data, and environmental resources
    available to the staff and sub-contractors of ebaseOne as reasonably
    necessary for those individuals to perform work while on the Client's site.

7.  Client will provide any required help desk services directly to End-Users
    regarding usage of the Applications and/or Services.

7.3  SHARED
1.  Both Parties agree to appoint qualified staff to the position of Manager as
    necessary to meet their obligations under this Order.
2.  Both Parties accept that failures by other parties outside both the CA-C and
    CA-E may result in Trouble beyond the control of either Party.

8.0  CONTROL AREAS
--------------------------------------------------------------------------------
8.1  For the purpose of this Service Order, the Control Area for ebaseOne
     ("CA-E") is defined as:
     The ebaseOne Enterprise Application Center (EAC).

8.2  For the purpose of this Service Order, the Control Area for The Client
     ("CA-C") is defined as:
     The Client's site, computers and local network, and the site computers and
     the local computers of the client's customers.

9.0  INCENTIVES/REMEDIES
--------------------------------------------------------------------------------

9.1  SLAONE

"Availability Trouble" is defined as any instance where the Services are NOT
available for 15 consecutive minutes or more due to Trouble arising within the
CA-E.  Problems of any duration will not have Remedy Credits.  ebaseOne will,
however, make best efforts to resolve the problem.

9.2  SLAONE PLUS

"Availability Trouble" is defined as any instance where the Services are NOT
available for 15 consecutive minutes or more due to Trouble arising within the
CA-E.  A Problem of 15 to 60 consecutive minutes in duration will have a ONE
HOUR Remedy Credit per affected End User.  A Problem with a duration greater
than 60 consecutive minutes will have a ONE DAY Remedy Credit per affected End
User.

A Client can receive a maximum of FIVE (5) Days of Remedy Credits per affected
End User in any single Billing Period.

9.3  SLAONE PLATINUM

"Availability Trouble" is defined as any instance where the Services are NOT
available for 5 consecutive minutes or more due to Trouble arising within the
CA-E.  A Problem of 5 to 60 consecutive minutes in duration will have a ONE HOUR
Remedy Credit per affected End User.  A Problem with a duration greater than 60
consecutive minutes will have a ONE DAY Remedy Credit per affected End User.
OneSafe redundancy and a redundant connection to the EAC is required to
implement the SLAOne Platinum option.

A Client can receive a maximum of FIVE (5) Days of Remedy Credits per affected
End User in any single Billing Period.

                                       3
<PAGE>

9.4  SOLE AND EXCLUSIVE REMEDY
THE ABOVE STATED REMEDIES ARE THE SOLE AND EXCLUSIVE REMEDY TO CLIENT FOR ANY
FAILURE BY EBASEONE TO PROVIDE SERVICES AS AGREED IN THE ASPA.

10.0      Cost
-------------------------------------------------------------------------------
Client agrees to pay ebaseOne the following amounts in accordance with the ASPA.

10.1      MONTHLY COSTS         $** FOR 5 USERS MAXIMUM, $** PER ADDITIONAL USER

10.2      ANNUAL COSTS          **

10.3      FIXED/PROJECT COSTS   N/A

10.4  COST INCREASES
On the anniversary of any Term (based on the Service Start Date), ebaseOne may
increase the Monthly Costs.  Such increase will be subject to the following
terms:
(a)  ebaseOne will provide Client with sixty (60) days advance notice of such
     increase; and,
(b)  the increase will not exceed **% of the rate currently paid by Client; and,
(c)  the increased cost will not exceed then current ebaseOne List Prices (if
     applicable) for the Services.

11.0  EXECUTION
-------------------------------------------------------------------------------
By signatures below, the individuals represent and warrant that they are an
officer authorized to bind the stated principle in the amount(s) indicated
above.

<TABLE>
<CAPTION>
EBASEONE CORPORATION ("EBASEONE")                   PAPERCHASER.COM, INC. ("CLIENT")
<S>                                                 <C>

By: //s// John Czapko                               By: //s// Lee Solomon
--------------------------------------------       ---------------------------------
(Signature)                                         (Signature)

John Czapko                                         Lee Solomon
--------------------------------------------       ---------------------------------
Name (Type or Print)                                Name (Type or Print)

Vice President, Commercial Hosting Services         President/CEO
--------------------------------------------       ---------------------------------
Title                                               Title

1/14/00                                                              1/13/00
--------------------------------------------       ---------------------------------
Date                                               Date
</TABLE>

                                       4

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