Document:

Exhibit 10.29

	
Microsoft PO #

	
97112136

	
DealPoint ID #

	
N/A

Statement of Work ("SOW") # 1 7

Addresses and contacts for notices

	
"Microsoft"

	
"Supplier"

	
Company Name: Microsoft Corporation

	
Company Name: Touchpoint Metrics, Inc.

 DBA MCorp Consulting

	
Primary Contact: Mark Heneen

	
Primary Contact: Michael Hinshaw

	
Address: One Microsoft Way,

 Redmond, WA 98052 - 6399

	
Address: 201 Spear Street, Suite 1100,

 San Francisco, CA 94105

	
Phone number:

	
Phone number: 415-526-2290

	
Fax number:

	
Fax number: 415-526-2650

	
Email: mark.heneen@microsoft.com

	
Email: admin@mcorp.cx

	
Secondary Contact:

	
Secondary Contact: Rob Beno (Accounting)

	 	
Microsoft Supplier Number: 2179424

________________________

	
SOW Effective Date:

	
October 1, 2015

	
SOW Expiration Date:

	
December 31, 2015

	
DealPoint # for Master Agreement

	
N/A

Agreed and accepted

	
Microsoft

	
Supplier

	
Microsoft Signature:

	
Supplier Signature:

	
Microsoft Name:

	
Supplier Name: Stephen Shay

	
Microsoft Title:

	
Supplier Title: Vice President

	
Microsoft Date:

	
Supplier Date:

	
NonTechPM SOW

	
Confidential

	
Page 1 of 5

This SOW pursuant to the Microsoft Purchase Order Terms and Conditions is entered into by the parties and effective as of the SOW Effective Date above.

1. Description of Services

Pursuant to and in conformance with any standards, guidelines and/or specifications which may be provided by Microsoft to Supplier from time to time, Supplier shall deliver to and/or perform for Microsoft the following goods, services and/or other items or materials as a work made for hire (collectively, the "Services").

Supplier will apply its proven approach to and methodological system for Customer Experience Management to assist Microsoft's Applications and Services Group and Office 365 team to leverage an outside-in "customer" perspective to build on the SMB Office 365 Onboarding Journey work completed in FY15.

Specifically, Supplier will assist the Office 365 team in understanding the customer experience impact of changes being made to the Onboarding process/solution to inform decision making and incremental investments.

As indicated by the highlighted area in the table below, this Statement of Work is targeting the conclusion of Work Effort I's initial Impact Change Management implementation, while launching the ongoing work supporting the same. Additionally, we will launch and establish the ongoing CX Impact Analysis & Reporting associated with Work Effort II and execute against Work Effort III to establish the Office 365 Onboarding CX Baseline for the Enterprise and Midmarket segments. The ongoing work supporting Q3 and Q4 of FY16 as well as the remainder of Work Effort IV are out of scope of this SOW.

The insights gained through this engagement and these deliverables will help Microsoft's O365 team to support their vision of providing an excellent customer experience (CX), through a better understanding of the impact the changes being made to the onboarding process/solution, while also setting in motion the research effort required to provide a similar baseline and ongoing assessment for Midmarket and Enterprise customers of Office 365.

Microsoft will be responsible for internal project management, as well as acquisition and supply of existing customer data/research sample, in supplier required formats. Additionally, Microsoft will be responsible for any design, development and deployment of specific improvement solutions.

	
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Confidential

	
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The key activities for each work effort/phase of Suppliers work are as follows:

Work Effort I: Incremental Impact of Change Measurement. (Q2 Only)

We will build on the initial execution of Incremental Impact of Change Measurement performed against the New Experience/Widget in the SMB segment in Q1, and expand operations to include the same across two additional dimensions:

1)  Expand to include Impact of Change Measurement of New Experience/Widget to both Midmarket and Enterprise segments.

2)  Expand to include Impact of Change Measurement on newly developed and deployed experiences as they are introduced, across all segments.

This work effort is designed to capture input/feedback from newly on-boarded SMB, Midmarket and Enterprise customers of Office 365 soon following the time that they are known to have experienced the new onboarding enhancements. These enhancements are expected to be rolled out by Microsoft regularly throughout the fiscal year and are expected to impact different stages and touchpoints of the Office 365 onboarding journey. The intent is to utilize the information obtained through this research to perform analytics and reporting against established baselines as outlined in Work Effort II.

	
·

	
Program and Ongoing Execution  - Conduct Customer Research

o Adjust, Program, and test survey with new/other enhancements as they are introduced

o Ongoing contact list transfer/panel member updates

o Field ongoing quantitative customer research

Work Effort II: Ongoing CX Impact Analysis and Reporting (Q2 only)

Leveraging the capabilities created in Work Effort I, as well as touchpoints, attributes and instruments established through the SMB pilot in FY15, we will utilize the data captured in Work Effort I as the source for analysis and reporting on the impact the deployed changes have had on the specific onboarding journey stage and touchpoints related to the enhancement(s). This will include analysis against the established SMB baseline, comparative analysis across segments, and comparative analysis against prior enhancements, where appropriate. This analysis and reporting will be completed in logical intervals that coincide with the release of new experiences, and is expected to be ongoing and continuous across SMB, Midmarket, and Enterprise segments.

	
·

	
Baseline Analysis & Reporting:

		o	Conduct analysis and incremental impact reporting against SMB baseline for New

Experience/Widget and ongoing as new experiences and research dictate.

		o	Conduct initial analysis and incremental impact reporting against the newly established

Midmarket and Enterprise baseline (established in Work Effort III)

	
·

	
Cross-Segment Comparative Analysis and Reporting

		o	Where enhancements to the onboarding process are introduced that impact the experience across segments, we will conduct comparative analysis and reporting of these enhancements across segments.

	
·

	
Ongoing Analysis and Reporting

		o	Conduct analysis and incremental impact reporting against prior SMB, Midmarket and Enterprise enhancements (where they align with journey stage and touchpoints)

	
·

	
Reporting Platform

	
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Confidential

	
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		o	Customize Touchpoint Mapping reporting dashboards to accommodate enhancements as introduced and to support ongoing reporting of research results and trending.

		o	Provide access to research data via Touchpoint Mapping dashboards

Work Effort III: Enterprise and Midmarket Onboarding CX Baseline Definition (Q2 only)

Leveraging the capabilities created in Work Effort I, as well as the end-to-end touchpoints, attributes and instruments validated through the SMB pilot, we will implement our approach and extend our understanding of the end-to-end O365 onboarding experience to include Midmarket and Enterprise segments, doing so on an ongoing basis, executing against the defined approach for CX Audience Benchmarking.

	
·

	
Research - Conduct Quantitative Customer Research

		o	Leverage SMB model inventory for overall O365 customer experience

		o	
Conduct quantitative customer research (large scale web-based survey methodology)

~1200 Respondents

 

	
·

	
Data Analytics – Analyze research data and finalize customer persona

		o	Conduct data analysis (including drivers) and research summary findings completed

		o	Provide access to quantitative research data via Touchpoint Mapping On-Demand

		o	Validate "Low Confidence" persona applicability to the Midmarket and Enterprise segments

		o	Establish Confidence/Capability baseline for the Midmarket and Enterprise segments

Work Effort IV: Value Proposition Research and Analytics (Q2 only)

Develop the approach for executing against this work effort to launch in Q3 FY16.

	
·

	
Prepare – Define scope and approach

		o	Define project roles and responsibilities

		o	Define sampling strategy for Value Propositions across segments

		o	Define contact list requirements (e.g., data fields, filters, segmentation, etc.)

		o	Refine survey instrument and invitations

		o	Define survey participant incentives (e.g., entry into a quarterly drawing)

All Services shall be treated as Microsoft Confidential Information unless otherwise designated by Microsoft.

2. Deliverables/Delivery Schedule

Assuming a start date of no later than October 1, 2015, Supplier shall complete and deliver all Services to Microsoft on or before December 31, 2015. The milestone delivery schedule for the Services, if applicable, shall be as follows: (Please note: Completion of milestones by these dates is dependent on Microsoft's ability to adhere to applicable dates in the detailed project schedule)

	
Work Effort

	
Brief Description of Services to be

	
Due on or

	
Service Fees

	
NonTechPM SOW

	
Confidential

	
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completed by Supplier and delivered to

Microsoft

	
Before

	
Due

	
Q2 FY16 Scope

Outlined Above

	
· Ongoing incremental Impact of Change Measurement against new enhancements across segments

· Ongoing CX Impact Analysis & Reporting

· Enterprise and Midmarket Baseline Research execution

· Planning for Value Proposition Research and Analysis

	
Dec 31, 2015

	
$125,000.00

	
Travel

	
$2,500.00

	
Supplier Fees

	
$4,500.00

	
Grand Total

	
$132,000.00

3. Payment

3.1  Services Fees

As complete and final payment for Services which have been completed and delivered by Supplier to Microsoft and which have been accepted by Microsoft, Microsoft shall pay Supplier a Total fee not to exceed service fees and expenses in the amount of One hundred thirty two thousand U.S. Dollars ($132,000.00 USD) in accordance with the following terms.

The Service Fees for this SOW are a Not to Exceed (NTE) amount based on the Description of Services and may be paid in accordance with the Milestones noted in Section 2 Deliverables/Delivery Schedule. Vendor has taken appropriate steps to understand the project requirements and will deliver the Services at, or below, the NTE cost in section 3.3 Fee Calculation.

3.2  Expenses

Microsoft shall reimburse Supplier up to Two Thousand Five Hundred U.S. Dollars ($2,500.00 USD) for pre-approved, reasonable and actual travel and travel-related expenses incurred by Supplier in connection with the performance of the Services. All travel expenses hereunder are subject to Microsoft's review and the Microsoft Travel Policy and Supplier must submit appropriate documentation evidencing expenses to be reimbursed.

Microsoft shall reimburse Vendor up to Four Thousand Five Hundred U.S. Dollars ($4,500.00 USD) for pre-approved, additional Supplier fees.

3.3  Fee Calculation

For all engagements (Time & Materials and Not to Exceed) the following table is required to capture resource levels associated with the SOW. All Levels and Rates must be in accordance with established Non-Tech PM Rate Cards. Total cost in the table in 3.3 should align to the total cost of Service Fees, as defined in Section 3.1.

	 	
Resource Level

	
Resource

Hourly Bill Rate

	
Total Hours

Needed

	
Total NTE Cost     

	
1

	
Level 1: Analyst/Consultant

	
$175.00

	
240

	
$42,000.00

	
NonTechPM SOW

	
Confidential

	
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2

	
Level 2: Senior Consultant/ Research Director

	
$250.00

	
108

	
$27,000.00

	
3

	
Level 3: Senior Project

 Manager

	
$375.00

	
80

	
$30,000.00

	
4

	
Level 5: Managing Director

	
$650.00

	
40

	
$26,000.00

	
Sub-Total

	
$125,000.00

	
Travel Expenses (if any - see Section 3.2, above )

	
$2,500.00

	
Supplier Fees (if any – see Section 3.2, above)

	
$4,500.00

	
Total

	
$132,000.00

   Microsoft has utilized industry standard resource level classifications, and pre-negotiated hourly rates to determine NTE (not to exceed) pricing.

4. Relationship of the Parties

Supplier is responsible for and will pay all wages, fringe benefits, payroll taxes, insurance, work schedules, and work conditions with respect to its employees, contractors or other resources performing Services under this SOW.

Supplier will defend, indemnify, and hold Microsoft harmless from and against any action instituted by Supplier personnel against Microsoft for wages, fringe benefits, other compensation, or similar claims under applicable law; and any claims challenging the Supplier's right to dismiss its personnel.

5. Privacy and Data Protection

		(a)	"Personal Information" means any information provided by Microsoft or collected by Supplier in connection with this SOW

		(i)	That identifies or can be used to identify, contact, or locate the person to whom such information pertains; or

		(ii)	From which identification or contact information of an individual person can be derived.  Personal Information includes, but is not limited to: name, address, phone number, fax number, e-mail address, social security number or other government-issued identifier, and credit card information.  Additionally, if any other information (e.g., a personal profile, unique identifier, biometric information, and/or IP address) is associated or combined with Personal Information, then such information is also Personal Information.

		(b)	If Supplier collects or accesses any Personal Information as part of performing the Services, Supplier agrees to comply with all applicable requirements contained at http://www.microsoft.com/about/companyinformation/procurement/toolkit/requirements. mspx or as otherwise provided by Microsoft.

6. Change Management

Unless specifically described otherwise in the SOW, changes to this SOW will be made by mutually executed amendment.

[Remainder of this page is intentionally left blank.]

	
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Page 6 of 5Exhibit 10.30

EXHIBIT A

Statement of Work (SOW) #2

This Statement of Work ("SOW"),. by and between McorpCX, Inc. (Previously named Touchpoint Metrics, Inc.) ("Company") and Jamaica Money Market Brokers.Limited ("Client") is effective as of the later date signed below ("SOW Effective Date") and serves as Client's approval for Company to begin work on the project (the "Project") outlined in the McorpCX October 17, 2014 Protect Plan for titled "The Ideal State In-Branch Customer Experience: A Project Plan for the JMMB Group" ("Project Plan"), which is made part of this SOW by reference, the scope of which is described therein and further referenced in the followmg:

1. Agreement Name: Services Agreement ("Agreement")

2. Agreement Date: August 25, 2014

3. Project Name: CX Design and Improvement: An End-to-End Client Journey

4. Project Start Date: October 28, 2015

5. Approvals: The authorized approval source for Client is: lmani Duncan-Price

6. Consulting Services:

   (a)             Description of Consulting Services. Company will apply its proven approach to and methodological system for Customer Experience Management (CEM) to assist and guide the Client organization to define and improve the client experiences.

The insights gained in and strategies defined by this engagement will help Client to develop and consistently deliver easier, more relevant, enjoyable and effective interactions, resulting in predictable and delightful experiences for their customers at every stage of their journey.  Our approach will guide the joint identification of "As-Is" (current state) experiences, as well as the design of "To Be" ideal-state end-to-end journeys and development of an implementation framework for a single client persona.

While major aspects of the background and framework in the originally proposed Project Plan (including but not limited to brand, client experience and branch experience strategies) remain valid, and are directly applicable to non-branch and other cross-channel experiences, we plan to follow the same basic work plan and provide the same basic deliverables as outlined in the Project Plan, incorporating the updated focus in Phase 1 as defined below.

	
•

	
Target audience - A single persona, based in Jamaica

	
•

	
Journey - An end-to-end, cross-channel journey, including major client interactions/goals across the journey (TBD in Phase 1 but will include explicit short-term goals at each stage of the journey such as Discovery/Consideration/Purchase based on car loan with insurance and account opening, and

	
•

	
Onboard/Use based on use, service and support of same)

	
•

	
Channels - all, including integrated branch, phone, mobile and online

These end-to-end journey views will uncover major issues and customer needs while informing, guiding and supporting client experience improvement, initiatives prioritization and an implementation roadmap for driving business results across each stage of these journeys.

Specifically, Company will assist Client to:

	
•

	
Define (and codify) the current client experience across the defined journey at the channel, touchpoint and attribute levels, to identify specific strengths as well as gaps between expectations and actual experiences.

	
•

	
Evaluate opportunities across channels, touchpoints and experiences, resulting in the design of an "ideal client experience" for this journey.

Exhibit A: SOW #1

	
•

	
Through the blueprinting process, develop an implementation roadmap which will guide prioritization of initiatives to help close identified gaps between "As-Is'' (current) and "To-Be" (ideal) experiences across these journeys, to achieve desired business goals.

	
•

	
Deliver a prioritized series of recommendations for implementing the most important initiatives which will help to achieve business goals and drive value through experience improvement, optimization and transformation.

      (b)   Key Activities. The key activities for each phase of work are as follows:

Phase 1: Immersion and Persona Finalization - Define target persona and end-to-end client journey stages, finalize specific engagement objectives and update Project Plan accordingly.

	
•

	
Project kick-off

	
•

	
Detailed project schedule

	
•

	
Review client-supplied data in the context of the end-to-end client journey

	
•

	
Provide templates to guide Client in their finalization of the target persona.

Phase 2: Current State Journey Maps - As explicitly defined on pages 33, 38 and 39, and 41-43 of the current Project Plan, we will define current experience for target client persona across a defined, end-to-end journey, to truly understand the "current state" situation.

	
•

	
Deliver Journey Map Framework, summarizing the major content areas each map will include.

	
•

	
Conduct Journey Mapping workshops (Over 3 consecutive days, ~12-15 attendees)

	
o

	
Day 1: Current state Journey Mapping, opportunities definition prioritization

	
o

	
Day 2: Ideal state Journey Mapping opportunities definition prioritization

	
o

	
Include separate articulation of client wants, needs and pain points

	
·

	
Draft, finalize and share completed "current state" Journey Maps following workshops (likely 2 maps, depicting pre- and post-purchase, to be determined during client journey definition in Phase 1)

Phase 3: Ideal State Journey Maps - As explicitly defined on pages 34, 38 and 39, and 41-43 of the current Project Plan, we will define and map the "ideal" client experience across this same end-to-end journey, to bring the client experience model to life by designing "ideal state" journeys.

		•	Leverage strategy and design framework defined by McorpCX in 2014 JMMB Project Plan

		•	Draft, finalize and share completed "ideal state" Journey Maps (likely 2 maps, depicting pre- and post-purchase, to be determined during client journey definition in Phase 1)

		•	Key stakeholder presentation of ideal state journeys delivered remotely

Phase 4: Service Blueprints and Experience Design Recommendations - As explicitly defined on pages 35, 38 and 40, and 44-46 of the current Project Plan, we will bring the ideal state customer journey map to life by mapping out the sequence of client interactions end-to-end, including the articulation of opportunities to "add, remove or improve" interactions, systems, etc. to close existing gaps and enable delivery of the ideal client experience.  Explicit ROI objectives for target persona include increased retention and wallet share, greater word-of-mouth recommendations, reductions in service delivery cost and increased speed through the client journey.

		•	Gather, review codify and share pre-read materials

		•	Conduct in-depth blueprinting workshops (Over 2 consecutive days, ~12-15 attendees each)

		•	Draft, finalize and share completed service blueprints (2 blueprints focused on prioritized cross-channel opportunities, to be determined during prioritization activities in Phase 2)

		•	Final Implementation Roadmap, which will include functional area responsibilities across the Client organization for the closing of existing experience gaps, and the delivery of ideal state experiences.

		•	Final key stakeholder presentation delivered remotely

In the delivery of these services, McorpCX staff will be onsite on two separate occasions for a maximum of 10 "person days" at Client site in Jamaica. While TBD based on final schedule, Company anticipates 2

2

Exhibit A: SOW #1

senior staff on site for 5 calendar days, with the first visit including 1 day of preparation, and 2 days of workshops, and the second visit including 2 days of workshops.

      (c)   Client Responsibilities. Customer experience impacts all aspects of a business. As a result, rapid progress towards increased client-centricity and a sector-leading customer experience management (CEM) capability will come only with the direct involvement of and commitment by Client leadership and associates, working closely with the Company's engagement team.

Client will provide adequate access to and time with Client stakeholders, as well as providing access to key personnel responsible for customer experience mapping activities. This will include availability for participation in remote and onsite interviews including experience strategy and design alignment, journey mapping and blueprinting workshops, and executive presentations.

Project management personnel will need to be available to the Company's team for guidance in navigating Client's business, engaging appropriate resources, coordinating logistics, managing updates and communications for the duration of the initial engagement.

Related to project deliverables, Client staff will be responsible for providing the following deliverables and completing all related tasks. As other project milestones are dependent on these deliverables, the milestone delivery schedule for the Services is entirely dependent on Client meeting assigned deadlines.

Engagement-related client deliverables and activities include:

	
§

	
Develop and finalize persona using McorpCX templates

	
§

	
Definition of high-level client journey

	
§

	
Approval of strategy and design framework defined by Mcorp in 2014 JMMB Project Plan

Beyond this, specific Client responsibilities also include:

	
§

	
Timely responses to questions, requests for information and decision support

	
§

	
Identification and coordination (including scheduling) of participants for all stakeholder interviews, workshop and presentation attendees

	
§

	
Adequate access to and time with the appropriate JMMB team members and key personnel for participation in data gathering, workshops and presentations.

Note that specific responsibilities, milestones and dependencies will be defined in Phase 1.

 

      (d)   Deliverables/Delivery Schedule. Based on a start date of October 28, 2015 McorpCX shall complete and deliver all services to Client on or before April 15, 2016, dependent on client adherence to responsibilities defined in 7(c) above. The milestone delivery schedule for the Services is based on the draft schedule presented in the Project Plan, and shall be as follows:

	
Milestone #

	
Deliverables to be Completed

	
Due on or Before

	
1

	
Project kick-off conducted

	
11/6/2015

	
2

	
Phase 1: Immersion and Persona Finalization

	
12/15/2015

	
3

	
Phase 2: Current State Journey Maps

	
1/31/2015

	
4

	
Phase 3: Ideal State Journey Maps

	
2/28/2016

	
5

	
Phase 4: Service Blueprints and Experience Design

Recommendations

	
4/15/2016

	
6

	
Additional Training/On-Site Visits

	
TBD

 

      (e)   Deliverables Acceptance. Each deliverable will be deemed accepted by Client unless, within ten (10) days, Client rejects the deliverable in a written notice to McorpCX that specifies in reasonable detail the reason for the rejection. If Client rejects the deliverable, McorpCX will use commercially reasonable efforts to: (1) promptly correct the deliverable, or (2) if it is impracticable to promptly correct the deliverable, provide Client with a written plan to correct the deliverable, including a

3

Exhibit A: SOW #1

schedule. If McorpCX disagrees with Client's rejection of the deliverable, the Company's project manager will immediately notify Client's project manager and schedule a meeting to discuss and resolve the issue. If the project managers are unable to resolve the issue, then it will be referred to the parties' executives for resolution in accordance with the Agreement.

 

      (f)    All Deliverables by the Company pursuant to sub-clause (d) above (including journey maps and service blueprints) shall constitute Client Deliverables for the purposes of the Agreement.

7. Client Materials:

Subject to the confidentiality provisions of the Agreement, Client is responsible for providing at no charge and in a timely manner with all internal resources, records, facilities, equipment, data, information, tools, software, documentation, materials, data, content or other information or resources, as well as access to and timely and accurate responses from personnel, agents, and vendors to all communications from McorpCX. Client is responsible for the truth, accuracy, and legality of all content provided to McorpCX. Client acknowledges that delays on its part may adversely affect schedules and costs. Client and Client agents and vendors (if any) will provide McorpCX at no charge and in a timely manner with all facilities, equipment, data, information, tools, software, documentation, materials, data, content or other information or resources, as well as access to and responses from their personnel, agents, and vendors ("Client Materials") reasonably required by McorpCX to provide the Services under this SOW. Client will ensure that it has all rights and consents necessary for McorpCX to use such Client Materials. Client understands and acknowledges that McorpCX's performance of the Services depends on Client and Client agents and vendors (if any) providing the Client Materials in a timely manner, and that any failure or delay will prevent or delay McorpCX performance of the Services. Client is responsible for and assumes the risk of any problems resulting from the Client Materials.

8. Fees, Expenses and Payment Terms:

      (a)   Consulting Fees. Total fees for Consulting Services are ninety thousand U.S. dollars ($90,000 USD). Consulting fees will be invoiced to Client by Company and are chargeable according the following schedule:

	
Amount (U.S. dollars)

	
Chargeable:

	
$36,000.00

	
Upon execution of this SOW

	
$13,500.00

	
Upon acceptance by Client of Deliverables at Milestone 2

	
$13,500.00

	
Upon acceptance by Client of Deliverables at Milestone 3

	
$13,500.00

	
Upon acceptance by Client of Deliverables at Milestone 4

	
$13,500.00

	
Upon acceptance by Client of Deliverables at Milestone 5

Additional on-site Training, Consulting or Presentation Services are available as requested in writing by client, at the rate of five-thousand U.S. dollars ($5,000) per day.

 

      (b)   Expenses. All out-of-pocket expenses are billed at cost, and will not exceed $15,000.00 USD without written approval obtained from Client in advance of these expenses being incurred. Any out-of-pocket expense exceeding $5,000 that are agreed to in advance by Client are subject to a 50% deposit, payable to MCorpCX prior to ordering the service.

 

      (c)   Payment Terms. Client agrees to pay all fees and expenses in United States dollars according to the payment schedule above and the Payment Terms set forth in the Services Agreement.

9. Statement of Work Term and Termination:

The term of this Statement of Work shall begin on the Effective Date and shall continue in effect until completion of the Project. This SOW may, after complying with Section 8.7.1 of the Agreement, be terminated by either party if the other party fails to cure a breach of any material provision of this SOW

4

Exhibit A: SOW #1

(which shall include the Company's duty to provide the Consulting Services and complete the Deliverables within the stipulated time, subject to any delay caused by the Client) within thirty (30) days after receipt of written notice of such breach. The Company and the Client may temporarily cease performance of its obligations during any cure period.

This Statement of Work is entered under and subject and pursuant to the Services Agreement between McorpCX and the Client, and is subject to all the terms and conditions of the Agreement.  Any capitalized terms not defined in this Statement of Work shall have the meanings ascribed to them in the Agreement. This Statement of Work supplements and incorporates by reference the relevant terms of the Agreement. The parties have executed this Statement of Work on the respective dates set forth below.

	
For the Company

	 	
Accepted for Client

	
McorpCX, Inc.

	 	
Jamaica Money Market Brokers Limited

	 	 	 	 	 
	 	 	 	 	 
	
By:

	
MICHAEL HINSHAW

	 	
By:

	
IMANI DUNCAN-PRICE

	 	 	 	 	 
	
Name:

	
Michael Hinshaw

	 	
Name:

	
Imani Duncan-Price

	 	 	 	 	 
	
Title:

	
President & CEO

	 	
Title:

	
Group Chief Strategy Officer

	 	 	 	 	 
	
Date:

	
10.28.15

	 	
Date:

	
Oct 28, 2015

	 	 	 	 
	
201 Spear Street, Suite 1100

	 	
Address:

	
6 Haughton Terrace

	
San Francisco, CA, 94105

	 	 	 
	
415.526.2655 (phone)

	 	
Kgn 10 Jamaica

	
415.526.2650 (fax)

	 	 	 
	
admin@tpmetrics.com

	 	
Phone:

	
876 704-3723

	 	 	 	 
	 	 	
Fax:

	
876 967-6765

	 	 	 	 
	 	 	
Email:

	
imani_duncan-price@jmmb.com

5

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