Document:

Second Amendment to Credit Agreement

 Exhibit 4.9 
  

SECOND AMENDMENT 
 TO CREDIT
AGREEMENT 
  
 THIS SECOND AMENDMENT TO CREDIT AGREEMENT (this
“Amendment”), is made and entered into as of this 10th day of May, 2004, with an effective date as set forth in Section 6 hereof, by and among GLOBAL IMAGING SYSTEMS, INC., a corporation organized under the laws of Delaware
(the “Company”), the Subsidiaries of the Company listed on the signature pages hereto (together with the Company, the “Borrowers”), the Lenders party to the Credit Agreement referred to below (the
“Lenders”) pursuant to the authorization (in the form attached hereto as Annex A, the “Authorization”), WACHOVIA BANK, NATIONAL ASSOCIATION (formerly known as First Union National Bank), as Administrative
Agent for the Lenders (the “Administrative Agent”), GENERAL ELECTRIC CAPITAL CORPORATION, as Syndication Agent for the Lenders (the “Syndication Agent”) and SUNTRUST BANK, as Documentation Agent for the Lenders (the
“Documentation Agent”). 
  
 Statement of
Purpose 
  
 The Lenders agreed to extend certain credit
facilities to the Borrowers pursuant to the Second Amended and Restated Credit Agreement dated as of June 25, 2003 by and among the Borrowers, the Lenders, the Administrative Agent, the Syndication Agent and the Documentation Agent (as amended by
the First Amendment to Credit Agreement dated as of December 10, 2003 and as further amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”). 
  
 The parties now desire to amend or modify certain provisions of the Credit
Agreement in certain respects on the terms and conditions set forth below. 
  
 NOW THEREFORE, for good and valuable consideration, the receipt and adequacy of which is hereby acknowledged, the parties hereto agree as follows: 
  
 1. Capitalized Terms. All capitalized undefined terms used in this Amendment shall have the meanings assigned thereto
in the Credit Agreement. 
  
 2. Amendments to the Credit
Agreement. The Credit Agreement is hereby modified as follows: 
  
 (a) Amendments to Existing Definitions. The definition of the following defined terms which are set forth in Section 1.1 of the Credit Agreement are hereby amended in their entirety as follows: 
  
 “Additional Term Loan Effective Date” means
(i) with respect to the First Additional Term Loans, the Second Amendment Effective Date and (ii) with respect to any other Additional Term Loans, the date, which shall be a Business Day, on or before the Term Loan Maturity Date, but no earlier than
thirty (30) days after any Increase Notification Date (unless otherwise agreed to by the Administrative Agent), on which each of the Increase Lenders make any Additional Term Loans to the Borrowers pursuant to Section 4.6. 

 “Revolving Credit Commitment” means (a) as to any Lender, the obligation
of such Lender to make Revolving Credit Loans to the Borrowers hereunder, to issue or participate in Letters of Credit issued for the account of the Borrowers hereunder and to participate in Swingline Loans made to the Borrowers hereunder in an
aggregate principal or face amount at any time outstanding not to exceed the amount set forth opposite such Lender’s name on the Register, as such amount may be reduced or modified at any time or from time to time pursuant to the terms hereof,
and (b) as to all Lenders, the aggregate commitment of all Lenders to make Revolving Credit Loans to the Borrowers hereunder, to issue or participate in Letters of Credit issued for the account of the Borrowers hereunder and to participate in
Swingline Loans made to the Borrowers hereunder, as such amount may be reduced at any time or from time to time pursuant to the terms hereof. The Revolving Credit Commitment of all Lenders on the Second Amendment Effective Date shall be Seventy
Million Dollars ($70,000,000). 
  
 “Term
Loan Maturity Date” means the first to occur of (a) May 10, 2010; provided, however, that the Administrative Agent and the Required Lenders shall have the right to accelerate the Term Loan Maturity Date to August 15, 2008 if the
Convertible Subordinated Notes have not been either (i) converted into equity in accordance with the terms thereof or (ii) refinanced upon terms and conditions satisfactory to the Administrative Agent and the Required Lenders, in each case by June
25, 2008, and (b) the date of termination by the Administrative Agent on behalf of the Lenders pursuant to Section 12.2(a). 
  
 (b) Amendment to Add New Definitions. Section 1.1 of the Credit Agreement is hereby amended by adding the following definitions thereto in the
appropriate alphabetical order: 
  
 “First Additional Term Loans” means the Additional Term Loans which were made to the Borrowers by the applicable Lenders on the Second Amendment Effective Date. 
  
 “Second Amendment” means the Second Amendment to Credit Agreement dated as of May 10, 2004
by and among the Borrowers, the Lenders, the Administrative Agent, the Syndication Agent and the Documentation Agent. 
  
 “Second Amendment Effective Date” means May 10, 2004. 
  
 (c) Amendment to Section 2.7. Section 2.7 of the Credit Agreement is hereby deleted in its entirety and the following
is substituted in lieu thereof: 
  
 SECTION 2.7
Termination of Revolving Credit Facility. The Revolving Credit Facility shall terminate on the earliest of: 
  
 (a) May 10, 2009 (provided, however, that the Administrative Agent and the Required Lenders shall have the right to accelerate the
date set forth in this clause (a) to August 15, 2008 if the Convertible Subordinated Notes have not been either (i) converted into equity in accordance with the terms thereof or (ii) refinanced upon terms and conditions satisfactory to the
Administrative Agent and the Required Lenders, in each case by June 25, 2008); 
  

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 (b) the date of termination by the Borrowers pursuant to Section 2.6(a); and 

 
 (c) the date of termination by the Administrative Agent
on behalf of the Lenders pursuant to Section 12.2(a). 
  
 (d)
Amendment to Section 4.3. Subsection (b) of Section 4.3 of the Credit Agreement is hereby deleted in its entirety and the following is substituted in lieu thereof: 
  
 (b) Additional Term Loans. Unless otherwise provided in the applicable Additional Term Loan Agreement
with respect to any applicable Additional Term Loans, the Borrowers shall repay the aggregate outstanding principal amount of the Additional Term Loans (if any) in consecutive quarterly installments on the last Business Day of each of March, June,
September and December commencing with the first full calendar quarter ending after the Additional Term Loan Effective Date, in the following amounts (which such amount shall be calculated on the Additional Term Loan Effective Date): (i) as of any
fiscal quarter end prior to the fiscal quarter ending September 30, 2009, an amount equal to one-quarter of one percent (0.25%) of the original principal amount of the Additional Term Loans, and (ii) as of any fiscal quarter ending on or after
September 30, 2009, an amount equal to twenty-five percent (25%) of the sum of (X) the original amount of the Additional Term Loans less (Y) the projected amount of all scheduled amortization payments to be made with respect to the Additional
Term Loans (determined as of the Additional Term Loan Effective Date) prior to September 30, 2009; provided that (i) if not sooner paid, the Additional Term Loans shall be paid in full, together with accrued interest thereon, on the Term Loan
Maturity Date and (ii) the amounts of individual installments may be adjusted pursuant to Section 4.4 hereof. 
  
 (e) Amendment to Section 4.6. Section 4.6 of the Credit Agreement is hereby amended by: 
  
 (i) deleting subsection (a) in its entirety and inserting
the following in lieu thereof: 
  
 (a) Subject
to the conditions set forth below, the Borrowers shall have the option, exercisable on no more than two (2) occasions following the Closing Date until May 10, 2006 to incur additional indebtedness under this Agreement in the form of an increase of
the Term Loan Commitment of up to Two Hundred Fifty-Eight Million Nine Hundred Fifty Thousand Dollars ($258,950,000). The Company, on behalf of the Borrowers, by providing an Increase Notification, may request that additional Term Loans be made on
the applicable Additional Term Loan Effective Date pursuant to such increase in the Term Loan Commitment (each such additional Term Loan, an “Additional Term Loan,” and collectively, the “Additional Term Loans”).
The Borrowers, the Administrative Agent and the Lenders hereby agree and acknowledge that the Borrowers first exercised the option set forth in this subsection (a) 
  

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 on the Second Amendment Effective Date in connection with the incurrence of the First Additional Term
Loans in the amount of Two Hundred Eight Million Nine Hundred Fifty Thousand Dollars ($208,950,000). 
  
 (ii) deleting clause (iii) in subsection (c) in its entirety and inserting the following in lieu thereof: 
  
 (iii) to the extent requested by the applicable Lenders, the Borrowers
shall execute such new or replacement Term Notes as are necessary to reflect the Additional Term Loans under this Section 4.6 
  
 (iii) deleting clause (vii) in subsection (c) in its entirety and inserting the following in lieu thereof: 
  
 (vii) the amount of such increase in the Term Loan Commitment and any
Additional Term Loans obtained thereunder shall not be less than a minimum principal amount of $10,000,000, or any whole multiple of $5,000,000 in excess thereof (unless otherwise agreed to by the Administrative Agent); 
  
 (iv) deleting subsection (f) in its entirety and inserting
the following in lieu thereof: 
  
 (f) Within
five (5) Business Days after receipt of notice, upon the request of any existing Increase Lender or with respect to any Increase Lender not heretofore a Lender, the Borrowers shall execute and deliver to the Administrative Agent, in exchange for any
surrendered Term Note or Term Notes of any Increase Lender, a new Term Note or Term Notes, to the order of the applicable Increase Lender in an amount equal to the Term Loan Commitment of such Increase Lender as set forth in the Register. Such Term
Note or Term Notes shall be in an aggregate principal amount equal to the aggregate principal amount of such Term Loan Commitments, shall be dated as of the applicable Additional Term Loan Effective Date and shall otherwise be in substantially the
form of the existing Term Notes. Each surrendered Term Note and/or Term Notes shall be canceled and returned to the Company. 
  
 (v) adding “or any Additional Term Loans” after the reference to “the Initial Term Loans” in the second sentence of
subsection (g). 
  
 (vi) deleting the phrase
“as set forth in Section 5.1(c)” from the second sentence of subsection (g). 
  

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 (f) Amendment to Section 5.1(c)(i). Subsection (c)(i) of Section 5.1 of the Credit Agreement is
hereby deleted in its entirety and the following is substituted in lieu thereof: 
  
 (i) The Applicable Margin provided for in Section 5.1(a) with respect to the Revolving Credit Loans and the Swingline Loans shall (A) for
the period from the Second Amendment Effective Date to the first Adjustment Date following the Second Amendment Effective Date be based on Pricing Level I in the table set forth below and (B) thereafter be determined by reference to the Leverage
Ratio as of the end of the fiscal quarter immediately preceding the delivery of the financial statements and the accompanying Officer’s Compliance Certificate, as of the closing date of any Permitted Acquisition or as of the date issuance of
any equity securities of any Borrower as follows: 
  

									
	 	  	 	  	 Applicable Margin
 Per Annum

	 
	 Level

	  	 Leverage Ratio

	  	Base Rate +

	 	 	LIBOR Rate +

	 
	 I
	  	Greater than or equal to 2.00 to 1.00	  	1.00	%	 	2.00	%
	 II
	  	Less than 2.00 to 1.00 and greater than or equal to 1.50 to 1.00	  	0.75	%	 	1.75	%
	 III
	  	Less than 1.50 to 1.00	  	0.50	%	 	1.50	%

  
 (g) Amendment to
Section 5.1(c)(ii). Subsection (c)(ii) of Section 5.1 of the Credit Agreement is hereby deleted in its entirety and the following is substituted in lieu thereof: 
  
 (ii) The Applicable Margin with respect to the First Additional Term Loans shall be equal to the amounts set
forth on Schedule 1 to the Second Amendment. 
  
 (h)
Amendment to Section 5.3(a). Subsection (a) of Section 5.3 of the Credit Agreement is hereby deleted in its entirety and the following is substituted in lieu thereof: 
  
 (a) Revolving Credit Commitment Fee. Commencing on the Second Amendment Effective Date, the Borrowers
shall pay to the Administrative Agent, for the account of the Lenders, a non-refundable commitment fee at a rate per annum equal to 0.50% on the average daily unused portion of the Revolving Credit Facility; provided that the amount of
outstanding Swingline Loans shall not be considered usage of the Revolving Credit Commitment for the purpose of calculating such commitment fee. The commitment fee shall be payable in arrears on the last Business Day of each calendar quarter during
the term of this Agreement commencing June 30, 2004, and on the Revolving Credit Maturity Date. Such commitment fee shall be distributed by the Administrative Agent to the Lenders pro rata in accordance with the Lenders’
respective Revolving Credit Commitment Percentages. 
  

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 (i) Amendment to Section 5.12. Section 5.12 of the Credit Agreement is hereby deleted in its
entirety and the following is substituted in lieu thereof: 
  
 SECTION 5.12 Use of Proceeds. 
  
 (a) Except as otherwise permitted pursuant to Section 11.7(d) hereof, the Borrowers shall use the proceeds of the Extensions of Credit (i) to refinance the obligations under the Existing Credit Agreement as set forth
herein, and (ii) for working capital and general corporate requirements of the Borrowers and their Subsidiaries, including Permitted Acquisitions and the payment of certain fees and expenses incurred in connection with the transactions contemplated
hereby. 
  
 (b) Notwithstanding the foregoing,
the proceeds of the First Additional Term Loans shall be used (i) to refinance the Initial Term Loans on the Second Amendment Effective Date and (ii) to finance the acquisition of all of the capital stock of Imagine Technology Group, Inc. and its
Subsidiaries on the Second Amendment Effective Date. 
  
 (j)
Amendment to Section 10.1. Section 10.1 of the Credit Agreement is hereby deleted in its entirety and the following is substituted in lieu thereof: 
  
 SECTION 10.1 Leverage Ratio. As of the end of any fiscal quarter during any period set forth below, permit the ratio of (a) Funded
Debt as of such date less cash and Cash Equivalents as of such date to (b) Pro Forma EBITDA for the period of four (4) consecutive fiscal quarters ending on such date, to exceed the corresponding ratio set forth below: 
  

			
	 Period  

	  	Ratio

	 Closing Date through June 30, 2005
	  	3.00 to 1.00
	 July 1, 2005 through June 30, 2006
	  	2.75 to 1.00
	 July 1, 2006 through June 30, 2007
	  	2.50 to 1.00
	 Thereafter
	  	2.25 to 1.00

  
 (k) Amendment to
Section 10.2. Section 10.2 of the Credit Agreement is hereby deleted in its entirety and the following is substituted in lieu thereof: 
  
 SECTION 10.2 Senior Leverage Ratio. As of the end of any fiscal quarter during any period set forth below, permit the ratio of (a)
Senior Funded Debt as of such date less cash and Cash Equivalents as of such date to (b) Pro Forma EBITDA for the period of four (4) consecutive fiscal quarters ending on such date, to exceed the corresponding ratio set forth below:

  

			
	 Period  

	  	Ratio

	 Closing Date through June 30, 2005
	  	2.50 to 1.00
	 July 1, 2005 through June 30, 2006
	  	2.25 to 1.00
	 July 1, 2006 through June 30, 2007
	  	2.00 to 1.00
	 Thereafter
	  	1.75 to 1.00

  

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 (l) Amendment to Section 10.3. Section 10.3 of the Credit Agreement is hereby deleted in its
entirety and the following is substituted in lieu thereof: 
  
 SECTION 10.3 Fixed Charge Coverage Ratio. As of the end of any fiscal quarter during any period set forth below, permit the ratio of (a) (i) EBITDA for the period of four (4) consecutive fiscal quarters ending
on such date plus (ii) Operating Lease Expense for such period of four (4) consecutive fiscal quarters to (b) Fixed Charges for such period of four (4) consecutive fiscal quarters, to be less than the corresponding ratio set forth below:

  

			
	 Period  

	  	Ratio

	 Closing Date through June 30, 2005
	  	1.65 to 1.00
	 July 1, 2005 through June 30, 2006
	  	1.70 to 1.00
	 Thereafter
	  	1.75 to 1.00

  
 3. Reduction of the
Revolving Credit Commitment; Additional Term Loan Agreement. 
  
 (a) Reduction of the Revolving Credit Commitment. The parties hereto acknowledge that as of the effective date of this Amendment, the aggregate Revolving Credit Commitment of all the Lenders shall be permanently reduced from
$90,000,000 to $70,000,000. Such reduction shall be applied to reduce the Revolving Credit Commitments of each Lender on a pro rata basis. Furthermore, the Administrative Agent shall make such adjustments and reallocations of the
Revolving Credit Commitments of each Lender as are necessary in order that the Revolving Credit Commitments of each Lender reflect such Lender’s Revolving Credit Commitment Percentage of the aggregate Revolving Credit Commitment as set forth on
the Register immediately after giving effect to the reduction and repayments contemplated in this Section 3. The Borrowers agree to repay the principal amount of any outstanding Revolving Credit Loans in an amount sufficient to reduce the aggregate
outstanding Revolving Credit Loans to the Revolving Credit Commitment as so reduced and if such reduction requires the repayment of any LIBOR Rate Loan to pay any amounts required to be paid pursuant to Section 5.9 of the Credit Agreement.

  
 (b) Additional Term Loan Agreement. The Applicable
Margin and the terms for repayment of the First Additional Term Loans are set forth on the Schedule 1 attached hereto and in Articles IV and V of the Credit Agreement; provided that the terms set forth on Schedule 1 attached
hereto shall control to the extent such terms conflict with the terms of Articles IV and V of the Credit Agreement. For the purpose of Section 4.6 of the Credit Agreement, this Amendment shall constitute the Additional Term Loan Agreement with
respect to the First Additional Term Loans. 
  

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 4. Consent to Acquisition. 
  
 (a) The Company, on behalf of itself and the other Borrowers, has informed the Administrative Agent that it intends to
acquire all of the capital stock of Imagine Technology Group, Inc. and its Subsidiaries on the Second Amendment Effective Date (the “Acquisition”). In connection therewith, the Borrower has requested that the Lenders consent to the
Acquisition. 
  
 (b) Subject to and in accordance with the terms
and conditions set forth in this Amendment, including, without limitation, the terms and conditions set forth in Sections 6(f) and 6(g) of this Amendment, the Lenders hereby consent to the Acquisition. 
  
 5. Conversion of the Initial Term Loans into Additional Term Loans.

  
 (a) The parties hereby agree that upon the Second Amendment
Effective Date, the Initial Term Loans of each Term Loan Lender that will hold First Additional Term Loans on the Second Amendment Effective Date (each such Lender, a “Converting Lender”) shall, in the sole discretion of the
Administrative Agent, be converted into First Additional Term Loans, in each case in the amounts and the percentages, as applicable, set forth in the Register for such Converting Lender. In the event that, immediately after giving effect to the
payments, conversions and reallocations on the Second Amendment Effective Date as contemplated by this Section 5(a), the outstanding principal amount of a Converting Lender’s First Additional Term Loans will exceed the outstanding principal
amount of such Converting Lender’s Initial Term Loans immediately prior to giving effect to such payments, conversions and reallocations, then such Converting Lender shall make an advance in an amount equal to such excess. Furthermore, the
Administrative Agent shall make such reallocations of outstanding Term Loans of each Converting Lender as are necessary in order that the First Additional Term Loans of such Converting Lender reflect such Converting Lender’s Term Loan
Commitment, in each case as set forth on the Register immediately after giving effect to the payments, conversions and reallocations contemplated in this Section 5(a). 
  
 (b) As of the Second Amendment Effective Date, after giving effect to the payments, conversions and reallocations described
in Section 5(a), the aggregate outstanding amount of the First Additional Term Loans shall be $208,950,000. The outstanding Initial Term Loans of all Term Loan Lenders other than the Converting Lenders (the “Departing Lenders”)
shall be repaid in full from the proceeds of the First Additional Term Loans and terminated and each such Departing Lender shall cease to be a Lender with respect to Term Loans under the Credit Agreement. In addition, on the Second Amendment
Effective Date, the Initial Term Loans shall be entirely re-evidenced and replaced with the First Additional Term Loans. The Borrowers hereby agree that after the Second Amendment Effective Date, neither the Administrative Agent, the Syndication
Agent, the Documentation Agent nor any Lender shall have any further obligations with respect to the Initial Term Loans. 
  
 (c) All Term Notes issued by the Borrowers to any Term Loan Lender in connection with the Initial Term Loans shall be promptly returned to the
Administrative Agent who shall cancel such Term Notes and forward them to the Borrowers. Upon the request of any Term Loan Lender in connection with the First Additional Term Loans, the Borrowers shall execute and deliver to such Term Loan Lender
new Term Notes. 
  

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 (d) To the extent any conversion, reallocation or prepayment provided in this Section 4 is deemed to
conflict with any of the provisions of Articles IV or V of the Credit Agreement (including, without limitation, Section 4.6(d)), any such conflicting provisions are hereby waived for purposes of this Amendment. 
  
 (e) The events and transactions described and contemplated in this Section 5
are not intended to, and shall not, constitute a novation of the Credit Agreement or any of the indebtedness incurred in connection therewith, including, without limitation, any Obligations. 
  
 6. Effectiveness. This Amendment shall become effective on the date
that each of the following conditions has been satisfied: 
  
 (a) Amendment Documents. The Administrative Agent shall have received the following documents: 
  
 (i) (A) a duly executed counterpart of this Amendment from the Administrative Agent and the Borrowers, (B) Authorizations from each
Increase Lender, (C) Authorizations from each Revolving Credit Lender and (D) Authorizations from the Required Lenders; and 
  
 (ii) to the extent requested by any Lender, a Term Note with respect to such Lender executed by the Borrowers. 
  
 (b) First Additional Term Loan Documents. The
Administrative Agent shall have received the following documents, each in form and substance satisfactory to the Administrative Agent: 
  
 (i) an Increase Notification executed by the Company, on behalf of the Borrowers, providing for First Additional Term Loans totaling
$208,950,000; and 
  
 (ii) an Officer’s
Compliance Certificate executed by the Company, on behalf of the Borrowers, attaching updated financial projections and demonstrating that after giving effect to the Additional Term Loans made on the effective date of this Amendment the Borrowers
are in pro forma compliance with the financial covenants set forth in Article X. 
  
 (c) Affidavit of Execution. The Administrative Agent shall have received an affidavit from the Borrowers confirming that the
Amendment and the Term Notes have been executed and delivered outside of the State of Florida. 
  
 (d) Notice of Borrowing. The Administrative Agent shall have received a completed Notice of Borrowing executed by the Borrower in
accordance with Section 6.3 of the Credit Agreement with respect to the First Additional Term Loans in the principal amount of $208,950,000 (together with any applicable indemnity agreement relating to LIBOR Rate Loans). 
  

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 (e) Certificates of Secretary. The Administrative Agent shall have received a
certificate of the secretary or assistant secretary of each Borrower dated as of the Second Amendment Effective Date: 
  
 (i) certifying as to the incumbency and genuineness of the signature of each officer of such Borrower executing Loan Documents to which it
is a party (or containing a representation that each authorized signatory provided in the certificate of secretary which was delivered to the Administrative Agent in connection with the Credit Agreement remains unchanged as of the Second Amendment
Effective Date); 
  
 (ii) certifying that the
articles or certificate of incorporation or formation of each Borrower and all amendments thereto and the bylaws or other governing document of each Borrower and all amendments thereto which were delivered to the Administrative Agent in connection
with the Credit Agreement have not been repealed, revoked, rescinded or further amended in any respect and that each remains in full force and effect as of the Second Amendment Effective Date; and 
  
 (iii) certifying that attached thereto is a true and
complete copy of resolutions duly adopted by the Board of Directors of such Borrower authorizing the borrowings contemplated hereunder and the execution, delivery and performance of this Amendment, the Increase Notification and the Term Notes.

  
 (f) Acquisition Documents with respect to
Imagine Technology Group, Inc. and its Subsidiaries. The Administrative Agent and the Lenders shall have received all of the documents and other information required to be delivered pursuant to Section 11.4(e)(B) of the Credit Agreement with
respect to the Acquisition, in each case in form and substance satisfactory to the Administrative Agent; provided that notwithstanding the timing requirements set forth in paragraphs 7 and 8 of Section 11.4(e)(B) of the Credit Agreement, all
of the documents required to be delivered under this Section 5(f) shall be delivered to the Administrative Agent prior to the Second Amendment Effective Date. 
  
 (g) Joinder Documents with respect to Imagine Technology Group, Inc. and its
Subsidiaries. The Administrative Agent shall have received all of the documents required to be delivered thereto pursuant to Section 9.12 of the Credit Agreement with respect to Imagine Technology Group, Inc. and its Subsidiaries, in each case
in form and substance satisfactory to the Administrative Agent; provided that notwithstanding the timing requirements set forth in Section 9.12 of the Credit Agreement, all of the documents required to be delivered under this Section 5(g)
shall be delivered to the Administrative Agent prior to the Second Amendment Effective Date. 
  
 (h) Opinion of Counsel. The Administrative Agent shall have received a legal opinion of counsel to the Borrowers, addressed to the
Administrative Agent and the Lenders and dated as of the Second Amendment Effective Date, which shall be in form and substance acceptable to the Administrative Agent, as to the due authorization, execution, delivery and enforceability of this
Amendment, the Joinder Agreements, the Increase Notification and the Term Notes and such other matters as reasonably requested by the Administrative Agent. 
  

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 (i) Repayment to Departing Lenders. The Borrowers shall have repaid in full the
outstanding Initial Term Loans (together with all applicable accrued and unpaid fees and interest) of each Departing Lender. 
  
 (j) Fees and Expenses. The Administrative Agent shall have been reimbursed for all reasonable fees and out of pocket charges and
other expenses incurred in connection with this Amendment, including, without limitation, the fees and expenses referred to in Section 10 of this Amendment, the Credit Agreement and the transactions contemplated thereby. 
  
 (k) Other Documents. The Administrative Agent
shall have received any other documents or instruments reasonably requested by the Administrative Agent in connection with the execution of this Amendment. 
  
 7. Reaffirmation of Security Documents. Each Borrower hereby confirms that each of the Security Documents to which it
is a party shall continue to be in full force and effect and is hereby ratified and reaffirmed in all respects as if fully restated as of the date hereof by this Amendment. In furtherance of the reaffirmations set forth in this Section 7, each
Borrower hereby grants and assigns a security interest in all Collateral identified in any Security Document as collateral security for the Obligations. 
  
 8. Effect of Amendment. Except as expressly amended hereby, the Credit Agreement and the other Loan Documents shall be and remain in full force and
effect. The amendments granted herein are specific and limited and shall not constitute a modification, acceptance or waiver of any other provision of or default under the Credit Agreement, the other Loan Documents or any other document or
instrument entered into in connection therewith or a future modification, acceptance or waiver of the provisions set forth therein. 
  
 9. Representations and Warranties/No Default. 
  
 (a) By its execution hereof, each Borrower hereby certifies that each of the representations and warranties set forth in the Credit
Agreement and the other Loan Documents is true and correct as of the date hereof as if fully set forth herein (except for any representation and warranty made as of an earlier date, which representation and warranty shall remain true and correct as
of such earlier date) and that no Default or Event of Default has occurred and is continuing as of the date hereof. 
  
 (b) By its execution hereof, each Borrower hereby represents and warrants that each Borrower and each Subsidiary thereof has the right,
power and authority and has taken all necessary corporate and other action to authorize the execution, delivery and performance of this Amendment and each other document executed in connection herewith to which it is a party in accordance with their
respective terms. 
  
 (c) By its execution
hereof, each Borrower hereby represents and warrants that this Amendment and each other document executed in connection herewith has been duly 
  

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 executed and delivered by the duly authorized officers of each Borrower and each Subsidiary thereof party
thereto, and each such document constitutes the legal, valid and binding obligation of each Borrower or each Subsidiary thereof party thereto, enforceable in accordance with its terms except as such enforceability may be limited by bankruptcy,
insolvency, reorganization, moratorium or similar state or federal debtor relief laws from time to time in effect which affect the enforcement of creditors’ rights in general and the availability of equitable remedies. 
  
 10. Fees and Expenses. The Borrowers shall pay all reasonable
out-of-pocket fees and expenses of the Administrative Agent in connection with the preparation, execution and delivery of this Amendment, including, without limitation, the reasonable fees and disbursements of counsel for the Administrative Agent.

  
 11. Governing Law. This Amendment shall be governed by
and construed in accordance with the laws of the State of North Carolina, without reference to the conflicts or choice of law provisions thereof. 
  
 12. Counterparts. This Amendment may be executed in separate counterparts, each of which when executed and delivered is an original but all of
which taken together constitute one and the same instrument. 
  
 13. Fax Transmission. A facsimile, telecopy or other reproduction of this Amendment may be executed by one or more parties hereto, and an executed copy of this Amendment may be delivered by one or more parties hereto by facsimile or
similar instantaneous electronic transmission device pursuant to which the signature of or on behalf of such party can be seen, and such execution and delivery shall be considered valid, binding and effective for all purposes. At the request of any
party hereto, all parties hereto agree to execute an original of this Amendment as well as any facsimile, telecopy or other reproduction hereof. 
  
 [Signature Pages To Follow] 
  

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 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed as of the date and
year first above written. 
  

					
	BORROWERS:
	
	GLOBAL IMAGING SYSTEMS, INC.
		
	By:	 	 /s/ Todd S. Johnson

	Name:	 	Todd S. Johnson
	Title:	 	 Vice President – Acquisitions and
 Assistant Secretary

	
	GLOBAL OPERATIONS TEXAS, L.P.
		
	By:	 	Global Imaging Systems, Inc.
	Its:	 	General Partner
			
	 	 	By:	 	 /s/ Todd S. Johnson

	 	 	Name:	 	Todd S. Johnson
	 	 	Title:	 	Vice President and Assistant Secretary

  
 [Signatures
Continued on the Following Page] 

	
	BORROWERS:
	
	 GLOBAL IMAGING OPERATIONS, LLC

	 GLOBAL IMAGING FINANCE COMPANY, LLC

	 AMERICAN PHOTOCOPY EQUIPMENT COMPANY OF PITTSBURGH, LLC

	 BERNEY OFFICE SOLUTIONS, LLC

	 BUSINESS EQUIPMENT UNLIMITED

	 CAMERON OFFICE PRODUCTS, LLC

	 CONNECTICUT BUSINESS SYSTEMS, LLC

	 CONWAY OFFICE PRODUCTS, LLC

	 COPY SERVICE AND SUPPLY, INC.

	 DUPLICATING SPECIALTIES, INC.

	 EASTERN COPY PRODUCTS, LLC

	 ELECTRONIC SYSTEMS, INC.

	 ELECTRONIC SYSTEMS OF RICHMOND, INC.

	 QUALITY BUSINESS SYSTEMS, INC.

	 SOUTHERN BUSINESS COMMUNICATIONS, INC.

	 CARR BUSINESS SYSTEMS, INC.

	 CAPITOL OFFICE SOLUTIONS, LLC

	 DISTINCTIVE BUSINESS PRODUCTS, INC.

	 LEWAN & ASSOCIATES, INC.

	 PROVIEW, INC.

	 CENTRE BUSINESS PRODUCTS, INC.

	 DANIEL COMMUNICATIONS, INC.

	 OFFICE TECH, LLC

	 PACIFIC OFFICE SOLUTIONS, INC.

	 AVPRESENTATIONS, INC.

	 N&L ENTERPRISES, LLC

	 NORTHEAST COPIER SYSTEMS, LLC

	 ARIZONA OFFICE TECHNOLOGIES, INC.

	 COMMERCIAL EQUIPMENT COMPANY

	 MODERN BUSINESS MACHINES, LLC

	 LOUIS E. MARINO, SR., INCORPORATED

  

			
	By:	 	 /s/ Todd S. Johnson

	Name:	 	Todd S. Johnson
	Title:	 	See Attached Annex B

  
 [Signatures
Continued on the Following Page] 

	
	 AGENTS AND LENDERS:

	
	 WACHOVIA BANK, NATIONAL ASSOCIATION, as Administrative Agent, as Lender and at the request of the other Agents and Lenders party to the Credit
Agreement pursuant to the Authorization

  

			
	By:	 	 /s/ Michael Romanzo

	Name:	 	Michael Romanzo
	Title:	 	Vice President

 Schedule 1 
 to 
 Second Amendment to Credit Agreement 
  
 Terms of the 
 First Additional Term Loans 
  
 All capitalized
undefined terms used on this Schedule 1 shall have the meanings assigned thereto in the Credit Agreement dated as of June 25, 2003 (as amended by the First Amendment to Credit Agreement dated as of December 10, 2003, as amended by the Second
Amendment to Credit Agreement dated as of May 10, 2004, and as further amended, restated, supplemented or otherwise modified from time to time, the “Credit Agreement”) by and among the Borrowers, the Lenders, the Administrative Agent, the
Syndication Agent and the Documentation Agent. 
  

			
	First Additional	 	 
	Term Loan:	 	Subject to the terms and conditions set forth in the Credit Agreement, each Increase Lender severally agrees to make a First Additional Term Loan to the Borrowers on a joint and several basis
on the First Additional Term Loan Effective Date (which date shall be the same as the Second Amendment Effective Date). The First Additional Term Loans shall be funded on the First Additional Term Loan Effective Date by each Increase Lender in a
principal amount equal to such Increase Lender’s Term Loan Percentage of the aggregate principal amount of the First Additional Term Loans, which aggregate principal amount shall equal the total Term Loan Commitment as of the First Additional
Term Loan Effective Date.
		
	First Additional	 	 
	Term Loan	 	 
	Effective Date:	 	May 10, 2004 (the “First Additional Term Loan Effective Date”).
		
	First Additional	 	 
	Term Loan	 	 
	Maturity Date:	 	The first to occur of (a) May 10, 2010 (provided, however, that the Administrative Agent and the Required Lenders shall have the right to accelerate the First Additional Term Loan
Maturity Date to August 15, 2008 if the Convertible Subordinated Notes have not been either (i) converted into equity in accordance with the terms thereof or (ii) refinanced upon terms and conditions satisfactory to the Administrative Agent and the
Required Lenders, in each case by June 25, 2008) and (b) the date of termination by the Administrative Agent on behalf of the Lenders pursuant to Section 12.2(a) of the Credit Agreement.
		
	Purpose:	 	The proceeds of the Firsts Additional Term Loans shall be used (i) to refinance the Initial Term Loans on the First Additional Term Loan Effective Date and (ii) to finance the acquisition of
all of the capital stock of Imagine Technology Group, Inc. on the First Additional Term Loan Effective Date.

			
	Scheduled	 	 
	Repayments:	 	In accordance with Section 4.3(b) of the Credit Agreement, the Borrowers shall repay the aggregate outstanding principal amount of the Additional Term Loans in consecutive quarterly
installments on the last Business Day of each of March, June, September and December commencing September 30, 2004 as set forth below, except as the amounts of individual installments may be adjusted pursuant to Section 4.4 of the Credit
Agreement:

  

							
	YEAR  

	 	 PAYMENT DATE

	  	 PRINCIPAL
 INSTALLMENT
 ($)

	  	 TERM LOAN
 COMMITMENT
 ($)

	1	 	 September 30, 2004
 December 31, 2004
 March 31, 2005
 June 30, 2005
	  	522,375
522,375
522,375
522,375	  	208,427,625
207,905,250
207,382,875
206,860,500
	2	 	 September 30, 2005
 December 31, 2005
 March 31, 2006
 June 30, 2006
	  	522,375
522,375
522,375
522,375	  	206,338,125
205,815,750
205,293,375
204,771,000
	3	 	 September 30, 2006
 December 31, 2006
 March 31, 2007
 June 30, 2007
	  	522,375
522,375
522,375
522,375	  	204,248,625
203,726,250
203,203,875
202,681,500
	4	 	 September 30, 2007
 December 31, 2007
 March 31, 2008
 June 30, 2008
	  	522,375
522,375
522,375
522,375	  	202,159,125
201,636,750
201,114,375
200,592,000
	5	 	 September 30, 2008
 December 31, 2008
 March 31, 2009
 June 30, 2009
	  	522,375
522,375
522,375
522,375	  	200,069,625
199,547,250
199,024,875
198,502,500
	6	 	 September 30, 2009
 December 31, 2009
 March 31, 2010
 May 10, 2010
	  	49,625,625
49,625,625
49,625,625
49,625,625	  	148,876,875
99,251,250
49,625,625
0

  

			
	Prepayment	 	 
	Premium:	 	Notwithstanding anything to the contrary contained in the Credit Agreement, during the period commencing on the Second Additional Term Loan Effective Date and ending on the six month
anniversary of such date, any prepayment of the First Additional Term Loans made pursuant to Section 4.4(a) or Section 4.4(b) of the Credit Agreement with the proceeds of (A) any offering of equity securities of any Borrower or any of its
Subsidiaries and (B) any incurrence of Debt by any Borrower or any of its Subsidiaries will require payment of a prepayment premium of 0.50% (the “Prepayment Premium”) of the principal amount being prepaid on such
date.
		
	 	 	Any such Prepayment Premium shall be deemed fully earned and shall be due and payable to the Administrative Agent (for the ratable benefit of the

			
	 	 	Lenders holding First Additional Term Loans that are repaid) on the date of the corresponding prepayment. Once paid, the Prepayment Premium shall be non-refundable for any
reason.
	Applicable	 	 
	Margin:	 	The Applicable Margin for the First Additional Term Loans shall be 2.00% with respect to LIBOR Rate Loans and 0.75% with respect to Base Rate Loans.

 ANNEX A 
  
 FORM OF LENDER AUTHORIZATION 
  
 AUTHORIZATION 
  
 May 10, 2004 
  

	
	 Wachovia Bank, National Association,

	     as Administrative Agent

	Mail Code: NC-0760
	301 South College Street
	Charlotte, NC 28288-0760
	Attn: Syndication Agency Services

  

			
	Re:	 	Second Amendment dated as of May 10, 2004 (the “Second Amendment”) to the Second Amended and Restated Credit Agreement dated as of June 25, 2003 (as amended, restated,
supplemented or otherwise modified from time to time) by and among Global Imaging Systems, Inc. (the “Company”), the Subsidiaries of the Company party thereto (together with the Company, the “Borrowers”), the banks and
financial institutions party thereto, as lenders (the “Lenders”), and Wachovia Bank, National Association, as administrative agent (the “Administrative Agent”).

  
 This letter
acknowledges our receipt and review of the Second Amendment in the form posted on the Global Imaging Intralinks workspace. By executing this letter, we hereby authorize the Administrative Agent to execute and deliver the Second Amendment on our
behalf. 
  
 Each financial institution executing this
Authorization agrees or reaffirms that it shall be a party to the Credit Agreement and the other Loan Documents to which Lenders are parties and shall have the rights and obligations of a Lender under each such agreement. 
  

	
	

	 [Insert name of applicable financial institution]

  

			
	 By:
	 	  

	 Name:
	 	  

	 Title:
	 	  

 ANNEX B: Titles 
  

			
	 Entity

	 	 Todd S. Johnson Titles

	AMERICAN PHOTOCOPY EQUIPMENT COMPANY OF PITTSBURGH, LLC D/B/A AMCOM OFFICE SYSTEMS	 	Vice President and Assistant Secretary
		
	ARIZONA OFFICE TECHNOLOGIES, INC.	 	Vice President and Assistant Secretary
		
	AVPRESENTATIONS, INC.	 	Vice President and Assistant Secretary
		
	BERNEY OFFICE SOLUTIONS, LLC	 	Vice President and Assistant Secretary
		
	BUSINESS EQUIPMENT UNLIMITED	 	Vice President and Assistant Secretary
		
	CAMERON OFFICE PRODUCTS, LLC	 	Vice President and Assistant Secretary
		
	CAPITOL OFFICE SOLUTIONS, LLC	 	Vice President and Assistant Secretary
		
	CARR BUSINESS SYSTEMS, INC.	 	Vice President and Assistant Secretary
		
	CENTRE BUSINESS PRODUCTS, INC.	 	Vice President and Assistant Secretary
		
	COMMERCIAL EQUIPMENT COMPANY	 	Vice President and Assistant Secretary
		
	CONNECTICUT BUSINESS SYSTEMS, LLC	 	Vice President and Assistant Secretary
		
	CONWAY OFFICE PRODUCTS, LLC	 	Vice President and Assistant Secretary
		
	COPY SERVICE AND SUPPLY, INC.	 	Vice President and Assistant Secretary
		
	DANIEL COMMUNICATIONS, INC.	 	Vice President and Assistant Secretary
		
	DISTINCTIVE BUSINESS PRODUCTS, INC.	 	Vice President and Assistant Secretary
		
	DUPLICATING SPECIALTIES, INC. D/B/A COPYTRONIX	 	Vice President and Assistant Secretary
		
	EASTERN COPY PRODUCTS, LLC	 	Vice President and Assistant Secretary
		
	ELECTRONIC SYSTEMS, INC.	 	Vice President and Assistant Secretary
		
	ELECTRONIC SYSTEMS OF RICHMOND, INC.	 	Vice President and Assistant Secretary
		
	GLOBAL IMAGING FINANCE COMPANY, LLC	 	Vice President and Assistant Secretary
		
	GLOBAL IMAGING OPERATIONS, LLC	 	Vice President and Assistant Secretary
		
	LEWAN & ASSOCIATES, INC.	 	Vice President and Assistant Secretary

			
	 Entity

	 	 Todd S. Johnson Titles

	LOUIS E. MARINO, SR. INCORPORATED	 	Vice President and Assistant Secretary
		
	MODERN BUSINESS MACHINES, LLC	 	Vice President and Assistant Secretary
		
	N&L ENTERPRISES, LLC	 	Vice President and Assistant Secretary
		
	NORTHEAST COPIER SYSTEMS, LLC	 	Vice President and Assistant Secretary
		
	OFFICE TECH, LLC	 	Vice President and Assistant Secretary
		
	PACIFIC OFFICE SOLUTIONS, INC. D/B/A ADVANCE BUSINESS SYSTEMS	 	Vice President and Assistant Secretary
		
	PROVIEW, INC.	 	Vice President and Assistant Secretary
		
	QUALITY BUSINESS SYSTEMS, INC.	 	Vice President and Assistant Secretary
		
	SOUTHERN BUSINESS COMMUNICATIONS, INC.	 	Vice President and Assistant SecretaryTermination and Waiver of Registration Agreement

 Exhibit 10.1 
  
 TERMINATION AND WAIVER OF REGISTRATION AGREEMENT 
  
 THIS TERMINATION AND WAIVER OF REGISTRATION AGREEMENT is made as of April 2, 2004 by and among Global Imaging Systems, Inc.,
a Delaware corporation (the “Company”), Golder, Thoma, Cressey, Rauner Fund IV, Limited Partnership, a Delaware limited partnership (“GTCR”) and the stockholders of the Company signatories hereto (the
“Stockholders”). 
  
 WHEREAS, the Company, the
Stockholders and certain other parties are parties to the Registration Agreement dated June 9, 1994 (as amended through Amendment No. 4 thereto, dated December 11, 2001, the “Registration Agreement”), pursuant to which the
Stockholders may have registration rights for their shares of the Company’s Common Stock (capitalized terms not defined herein shall be as defined in the Registration Agreement); 
  
 WHEREAS, Section 9(e) of the Registration Agreement provides that provisions of the agreement may be amended and the Company
may take any action therein prohibited, or omit to perform any act therein required to be performed by it, if the Company has obtained the written consent of GTCR, holders of a majority of the JNL Registrable Securities and the holders of 80% of the
Registrable Securities; 
  
 WHEREAS, there are no longer any JNL
Registrable Securities, and the parties hereto collectively hold over 80% of the Registrable Securities; 
  
 WHEREAS, all of Registrable Securities held by parties to the Registration Agreement are eligible for resale under Rule 144 promulgated under the
Securities Act of 1933 (“Rule 144”); 
  
 WHEREAS,
the parties hereto now desire to terminate the Registration Agreement; and 
  
 WHEREAS, the Company proposes to file a “shelf” registration statement on Form S-3 with the Securities and Exchange Commission registering the offer and sale of common stock by certain selling stockholders
named therein (the “Shelf Registration Statement”) in connection with its acquisition of Imagine Technology Group, Inc. 
  
 NOW THEREFORE, in consideration of the foregoing and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged,
the undersigned parties, intending legally to be bound hereby and to bind all parties to the Registration Agreement, agree as follows: 
  
 1. Waiver in Connection with Shelf Registration Statement. To facilitate the Company’s proposed acquisition of Imagine
Technology Group, Inc., the parties hereto hereby waive any rights of any holder of Registrable Securities pursuant to the Registration Agreement to have their shares included in the Shelf Registration Statement or to receive or have received notice
of the Shelf Registration Statement. 
  
 2.
Termination of Registration Agreement. The Registration Agreement is hereby terminated in its entirety and the rights, duties, and obligations of the parties thereto are hereby extinguished, and none of its provisions shall continue to
have any force and effect. 
  
 ***** 
  
 This Termination and Waiver of Registration Agreement may be executed in
counterparts, each of which will constitute an original, and all of which together will constitute one and the same document. This Termination and Waiver of Registration Agreement may also be executed by facsimile transmission. 

 IN WITNESS WHEREOF, the Company and each of the undersigned has executed this Termination and Waiver of
the Registration Agreement as of April 2, 2004. 
  

			
	GLOBAL IMAGING SYSTEMS, INC.
		
	 	 	 /s/ Thomas S. Johnson

	 	 	 Thomas S. Johnson

	 	 	 Chairman and Chief Executive Officer

		
	 	 	 /s/ Thomas S. Johnson

	 	 	THOMAS S. JOHNSON
	
	GOLDER, THOMA, CRESSEY, RAUNER FUND IV, LIMITED PARTNERSHIP
		
	 By:
	 	 GTCR IV, L.P.

	 	 	 General Partner

		
	 By:
	 	 Golder, Thoma, Cressey, Rauner Inc.

	 	 	 General Partner

		
	 	 	 /s/ Carl D. Thoma

	 	 	 Carl D. Thoma, Principal

		
	 	 	 /s/ Carl D. Thoma

	 	 	CARL D. THOMA
		
	 	 	 /s/ Peter Dinan

	 	 	PETER DINAN
		
	 	 	 /s/ Todd S. Johnson

	 	 	TODD S. JOHNSON
		
	 	 	 /s/ Raymond Schilling

	 	 	RAYMOND SCHILLING
		
	 	 	 /s/ Michael E. Shea

	 	 	MICHAEL E. SHEA
		
	 	 	 /s/ Alfred N. Vieira

	 	 	ALFRED N. VIEIRA

  

 2

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