Document:

Amendment No. 2 to Master Services Agreement

 
EXHIBIT
10.19.8 
 
CONFIDENTIAL TREATMENT HAS BEEN REQUESTED FOR
CERTAIN REDACTED PROVISIONS OF THIS AGREEMENT. THE REDACTED PROVISIONS ARE IDENTIFIED BY THREE ASTERISKS ENCLOSED BY BRACKETS AND UNDERLINED. THE CONFIDENTIAL PORTION HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION.

 
AMENDMENT NO. 2 TO 
MASTER SERVICES AGREEMENT 
 
THIS AMENDMENT NO. 2 TO MASTER SERVICES AGREEMENT (“Amendment 2”) is dated as of December 20, 2002 (the “Amendment
Effective Date”), by and between Exult, Inc., a Delaware corporation (“Service Provider”) and Bank of America Corporation (“Customer”). All capitalized terms used herein without definition shall have the meanings ascribed to
them in that certain Master Services Agreement dated as of November 21, 2000 (as amended to date, the “Existing Agreement”), by and between Service Provider and Customer. 
 
R E C I T A L S 
 
WHEREAS, Service Provider and Customer desire to amend the Existing Agreement pursuant to the terms and
conditions set forth herein. 
 
NOW, THEREFORE, in
consideration of the foregoing and other valuable consideration, the receipt of which is hereby acknowledged, the parties hereto agree as follows: 
 

	 1.	  	 Amendment to Existing Agreement.    The Existing Agreement is hereby amended as follows: 

 
(a)     Section 1.1.42 of the Existing
Agreement is hereby amended and restated in its entirety as follows: 
 
“ECI – shall mean the average of the Employee Cost Indexes (as maintained by the U.S. Department of Labor, Bureau of Labor Statistics) for total compensation for private industry workers by industry (not seasonally
adjusted), for the following three subgroups within the Service Producing Industry Group: (1) White collar, (2) Finance, insurance, and real estate, and (3) Services—Business services. In the event that information for one or more of the
foregoing Employee Cost Indexes is no longer available, Service Provider and Customer shall invoke the Change Control Management provisions to determine a new definition for ECI.” 
 
(b)     The last sentence of Section
5.2.1 of the Existing Agreement is hereby amended and restated in its entirety as follows: 
 
“Each such invoice submitted to Customer pursuant to this Section 5.2.1 shall be paid by Customer on or prior to the 
[***]* day of the [***]*. 
 

  
 (c)     Section 5.2.2 of the Existing Agreement is hereby
amended and restated in its entirety as follows: 
  
 “Other Invoices. Any sum due Service Provider pursuant to
this Agreement for which a time of payment is not otherwise specified shall be due and payable [***]* after receipt by Customer of an invoice from Service Provider.” 
  
 (d)     Section 22.11.4 of the Existing Agreement is hereby amended and restated in its entirety as follows: 
  
 “As part of the plan referred to in Section 22.11.3, as mutually agreed by the Parties, Service Provider shall use certified
Minority-Owned, Disabled-Owned and Women-Owned Business Enterprises in connection with its provisions of the Customer Services in an amount to be mutually agreed upon by the Parties on an annual basis. Service Provider shall provide Customer
quarterly, by the tenth business day of the calendar month following each quarter end, a report which specifies the total amounts invoiced by and paid to Minority, Women and Disabled-Owned Business Enterprises for the quarter being reported. The
report shall be in a format that has been mutually agreed to by the parties. The annual goal and Service Provider’s progress on the annual goal will be reported on the Exult/Bank of America Supply Chain Management Scorecard.” 

 
 (e)     Schedule C of the Existing Agreement is hereby amended as set forth in Attachment A hereto. To the
extent the changes set forth in Attachment A affect sections or provisions in Schedule C which were subject to changes prior to the Amendment Effective Date, including but not limited to those set forth in Addendums 1-6 to the Existing Agreement,
the changes set forth in Attachment A shall prevail. 
  
 2.     [***]* Customer shall make a [***]*
payment of [***]* to Service Provider on or prior to [***]*. Customer and Service Provider each hereby agree that as of the Amendment Effective Date, the amount of all Baseline charges received or invoiced by Service Provider in
connection with the Existing Agreement and the Services provided or to be provided by Service Provider prior to [***]* is complete and correct in all respects and not subject to further adjustment. 
  
 3.     No Other Changes.     In all other respects, the Existing Agreement shall remain unchanged and in full
force and effect in accordance with the terms thereof. In the event of any conflict between the terms of the Existing Agreement and the terms set forth herein, the terms set forth herein shall prevail and govern the interpretation of the agreement
between the parties hereto. 

 
 2 

  
 IN WITNESS WHEREOF, each of the parties hereto has executed this Amendment 2 as
of the Amendment Effective Date. 
  
 EXULT, INC. 
  
 By: ________________________________________            

 Name: 
 Title:

  
  
 BANK OF AMERICA CORPORATION 
  
 By: ________________________________________            

 Name: Betty W. Luther 
 Title: SVP Supply Chain Management 
  
  
 By:
_______________________________________             
 Name: Christina
McLaughlin 
 Title: SVP Personnel 
  

 
 3 

  
 Attachment A 
  
 Changes to Schedule C to Master Services Agreement 
  
 The following
changes are hereby made to Schedule C to the Existing Agreement: 
  
 1)     Tables 4.1.1.1, 4.1.2.1 and 4.1.3.1
(including any prior amendments thereto) are hereby amended and restated in their entirety by Annexes 1, 2 and 3 hereto, respectively. In addition, the following provision is added immediately prior to Section 4.1.1: 
  
 [***]* 
  

	2)
	 
	Section 4.1.4.1 is hereby amended and restated in its entirety as follows: 
 

  
 “All projects must be pre-approved by Customer. Service Provider shall make available to Customer, [***]* such FTEs as are required to support In-Flight
Projects, [***]*. For purposes of this Section 4.1.4.1, [***]* 
  
 [***]* 

 
 3)     Section 4.2.1 is amended by:  
  
 (a)     replacing all instances of “Contract Year” therein with “calendar year”; 
  
 (b)     replacing Table 4.2.1 (including any prior amendments thereto) with Annex 4 hereto; and 

 
 (c)     adding the following text immediately after the new Table 4.2.1: 
  
 “On or before [***]*” 
  
 4)     Section 4.2.2 is amended by: 
  
 (a)
    replacing all instances of “Contract Year” therein with “calendar year”; and 
  
 (b)     inserting the following new sentence as the last sentence of such section: 
  
 [***]* 
  
 5)     Section 4.2.2.3 is amended by inserting the following text immediately after
the last sentence of such section: 
  
 “In addition, beginning January 1, 2003 and thereafter, upon the
occurrence of a Significant Event, the Parties shall invoke the Change Control Management provisions of this Agreement with respect to [***]* 

 
 4 

  
 6)     Section 4.2.3 is amended by replacing all instances of “Contract
Year” therein with “calendar year”. 
  
 7)     Section 4.3.1 is amended by inserting the following new
sentence as the last sentence of the second paragraph therein: 
  
 “Notwithstanding anything to the contrary
herein or in the Agreement, [***]* 
  
 8)     Section 5.1 is amended as follows: 
  
 (a)     The third sentence of the first paragraph is hereby amended and restated in its entirety as follows:

  
 [***]* 
  
 (b)     The second paragraph of Section 5.1 is deleted in its entirety. 
  
 9)     New Sections 5.2 through 5.5 are added as follows: 
  
 “5.2
    Gain Sharing Overview and Principles 
  
 Gain sharing is the process by which Service
Provider, with Customer’s input, assistance and cooperation, will strive to achieve net savings to be shared by Service Provider and Customer according to the terms of this Schedule C, by reducing the net costs of products and services
originally provided under the Third Party Contracts set forth in Table 5.2, as such table may be amended from time to time by the Bank of America TPO Committee (defined below). Achievement of gain sharing requires cooperation of Customer and Service
Provider, may be subject to the behavior of parties neither party can control, and therefore, neither Service Provider nor Customer guarantee that any amount of gain sharing will be achieved. 
  

The gain sharing efforts will be coordinated under the direction of the Bank of America TPO Committee, which shall consist of representatives from Exult and the Bank
of America Finance, Procurement, and Alliance teams. 
  
 Service Provider, with Customer’s assistance and
support, achieves gain sharing by re-negotiating better terms under eligible Third Party Contracts or by replacing eligible Third Party Contracts with new Third Party Contracts with other suppliers under more favorable terms, subject to continuation
of required service levels for services that are materially the same in scope. Service Provider measures gain sharing by first establishing a gain share baseline for each eligible Third Party Contract. The gain share baseline calculations shall be
subject to the approval of the Bank of America TPO Committee. Such gain share baseline will establish and confirm either a gain share baseline unit price or a mark-up gain share baseline or another basis for the parties to calculate gain sharing.
Any existing volume discounts, rebates, or similar terms that were negotiated by Customer prior to the Term of the Agreement will be reflected and accounted for in the gain share baseline. 
  
 [***]* 

 
 5 

  
 Gain sharing will be captured and applied as invoices for Third Party Contracts
are received by Service Provider. All savings will be shared on a [***]* basis between Service Provider and Customer and Service Provider shall invoice Customer for the actual new charges, [***]* of such savings; provided, however,
notwithstanding the foregoing, the amount invoiced by Service Provider to Customer in respect of savings achieved on new Third Party Contracts (or any renegotiated or renewed Third Party Contracts) associated with Regional Staffing Services will be
determined as follows: 
  

	 	(a)
	 
	Gain share for the [***]* period of such contract shall be calculated as the amount that represents [***]* Service Provider shall invoice Customer
for the actual new charges under the applicable new Third Party Contract, [***]* 
 

  

	 	(b)
	 
	After the [***]*-period of such contract, gain share shall be calculated and invoiced on a [***]* basis. 
 

 
 Any service credits or liquidated damages payable to Service Provider by third parties under Third Party Contracts will not be
subject to gain sharing. 
  
 [***]* 
  
 5.3    Customer Assistance and Gain Sharing 
  
 Service Provider shall use commercially reasonable efforts to pursue opportunities to achieve savings and gain sharing under this Section 5 and Customer shall provide reasonable assistance, subject to
Customer initiatives, strategies and customer relationships, to Service Provider in pursuing such opportunities, including implementation by Customer of policies and procedures supporting this Section 5. 
  
 5.4    Excluded Savings 
  
 Savings attributable to [***]* will not be subject to gain sharing. 
  
 5.5    [***]* 
  
 10)    Section 6 is amended by deleting the first
paragraph thereof and replacing it with the following new paragraph: 
  
 “In accordance with Section 5.2.1 of
the Agreement, Service Provider shall deliver invoices for Baseline Charges on or about the beginning of each calendar quarter and Customer shall pay such invoices by the [***]* day of such calendar quarter. Recurring Third Party Contracts
that are predictable may be invoiced no more than [***]* and Customer shall pay such amounts within [***]* of receipt of such invoice in accordance with Section 5.2.2 of this Agreement. Service Provider shall invoice Customer for other
amounts payable under this Agreement as necessary and Customer shall pay such amounts within [***]* in accordance 

 
 6 

  
 with Section 5.2.2 of this Agreement. Fees at Risk shall be calculated in
accordance with Section 4.3 of this Schedule C and credited [***]* against the next succeeding invoice (or at expiration of this Agreement, or credited at Customer option against amounts otherwise due from Customer).” 

 
 11)     Section 8 is amended by inserting the following new sentence as the last sentence of such section: 

 
 “Beginning January 1, 2003 and thereafter, in the event that the ECI increase for the previous [***]* period is
equal to or less than [***]*, then there shall be no adjustment to Baseline Charges and ARC and RRC rates. However, if the ECI increase for such [***]* period is greater than [***]*, then the Parties shall invoke the Change
Control Management provisions of this Agreement to determine adjustments to Baseline Charges and ARC and RRC rates. Notwithstanding the foregoing, as a result of previous ECI increases in the 2002 calendar year, the amount of [***]* shall be
[***]* by Service Provider to Customer’s 
 [***]* invoices [***]*” 
  

12)     (a)    Section 10.1 is amended and restated in its entirety as follows: 
  
 [***]* These charges shall commence following the Process Effective Date. Non-Labor related systems and other charges to Service Provider shall be adjusted at the
beginning of each calendar year to reflect Customer’s then current costs. Any change to the IT charges will be pre-approved by Customer and Service Provider in accordance with Change Control Management. 
  
 Notwithstanding anything herein to the contrary, [***]* 
  
 (b)     Section 10.1.2 is amended by changing the reference to ‘Table 11.1.1” therein to “Table 10.1.1”. 
  
 13)     Section 12(a), as added to Schedule C pursuant to Section 2.3 of Schedule C of Addendum 2 to the Existing Agreement, is hereby
deleted in its entirety retroactive to September 10, 2001. 
  
 14)     Section 12(b) as added pursuant to Section 2.6 of
Schedule C of Addendum 2 to the Existing Agreement, is hereby deleted in its entirety and the following is inserted as new section 10.1.3 to Schedule C: 
  
 “Where Exult staff or equipment resides in facilities owned or leased by Customer, Service Provider shall pay Customer for the associated occupancy costs included in the Customer Baseline Spend.
These costs may include leased or owned space, utilities, and furniture and fixtures. Notwithstanding the foregoing, with respect to Regional Staffing Services, the Customer Baseline Spend shall not include costs associated with occupancy where
three or fewer associates reside in Customer related facilities as of September 10, 2001 and Customer shall continue to pay all occupancy costs for these persons without payment from Service Provider.  

 
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 Service Provider shall provide Customer with at least [***]* prior written
notice of Service Provider’s intent to vacate Customer owned or leased facilities for which Service Provider is paying occupancy costs. If Service Provider provides the foregoing [***]* notice or otherwise pays Customer for associated
occupancy costs for a period of [***]* after notice is delivered, Service Provider shall have no further responsibility to pay Customer, and Customer shall not invoice Service Provider for, the associated occupancy costs after the later of
(i) the end of such notice or payment period or (ii) the date that Service Provider vacated the facilities. Notwithstanding the foregoing, if the total space vacated is less than [***]* at a particular location, Service Provider shall be
responsible for [***]* of the associated occupancy costs until a new tenant or Customer occupies the space, which obligation shall extend for a period not to exceed the lesser of one year or the period specified in Customer’s then
current Corporate Real Estate policy. The provisions set forth in this paragraph shall be effective as of January 1, 2003 and shall not reduce or otherwise affect Service Provider’s obligation to pay occupancy costs for any period prior to
January 1, 2003; however, on and after January 1, 2003, such provisions will apply to all property regardless of when vacated. For instance, if a property was vacated in June 2002 and the requisite [***]* or payment period had been complied
with, then Service Provider shall not have any occupancy cost obligation after December 31, 2002 notwithstanding that such property was vacated prior to the effectiveness of this section. Upon vacating any space owned or leased by Customer, Service
Provider shall pay all of its own costs incurred in vacating the space and for restoring the space to its original condition, other than (i) pre-existing conditions prior to the time of Service Provider’s occupancy and (ii) normal wear and
tear.” 
  
 14)    New Section 12 is added to Schedule C as follows: 
  
 “13.    SAS 70 Audits. Whereas Section 17.2.3 of the Agreement provides that Service Provider shall provide
Customer with a copy of the portions of any SAS 70 audit of Service Provider to the extent directly related to the Customer Services, the Parties agree that upon Customer’s request, Service Provider shall obtain, [***]* an SAS 70 audit
of its Payroll transaction processing in Service Provider’s Charlotte facility and an SAS 70 audit of its Accounts Payable transaction processing in Service Provider’s Charlotte facility. Both of these SAS 70 audits, to the extent
requested (up to and including level 2 audits), shall be performed during calendar year 2003. Except for these two SAS 70 audits that may be performed during 2003, all other SAS 70 audits, if any, during the term of this Agreement, and the frequency
and costs thereof, shall be subject to the Change Control Management provisions of this Agreement.” 
  

 
 8 

  
 ANNEX 1 
  
 Total HR and AP Labor Costs and Fixed Base Charges 
  
 [***]*

 
 9 

  
 ANNEX 2 
  
 Labor Related Other Costs/Charges 
  
 [***]* 

 

 
 10 

  
 ANNEX 3 
  
 Non-Labor Related Other Costs/Charges 
  
 [***]* 

 
 11 

  
 ANNEX 4 
  
 ARC/RRC Unit Rate and Baseline Volumes 
  
 [***]*

 
 12Amended & Restated Employment Agreement

 
Exhibit
10.29.1 
 
AMENDED AND RESTATED EMPLOYMENT
AGREEMENT 
 
This Amended and Restated
Employment Agreement (“Agreement”) is made as of December 23, 2002 by and between Exult, Inc. (the “Company”), and Kevin M. Campbell (“Executive”). 
 
A. Executive has been employed by the Company pursuant to an
employment agreement dated October 31, 2000 (the “Old Employment Agreement”). 
 
B. Concurrently herewith, Executive and the Company are entering into that certain Employment Restructuring Agreement (the “ERA”) pursuant to which Executive and the Company are making
changes to various features of Executive’s employment with the Company. 
 
C. This Agreement is entered into pursuant to the ERA to replace the Old Employment Agreement and govern Executive’s employment with the Company. 
 
Therefore, the Company and Executive hereby agree as follows:

 
1. Duties and Responsibilities.

 
(a) Title and Reporting. Executive
shall serve as the Company’s Chief Operating Officer and shall report to and perform the duties and responsibilities assigned to Executive by the Company’s Chief Executive Officer (the “CEO”). 
 
(b) Duties. Executive’s duties will include
serving on the Company’s executive management committee and management of and responsibility for the outsourcing operations of the Company, including without limitation the following functions as they relate to the Company’s outsourcing
operations: (i) sales, (ii) implementation of client contracts and transition of clients to the Company’s services and systems, (iii) client management and relations, (iv) delivery of outsourcing services, and (v) profitability of operations.
The CEO, or such other person as may be designated by the CEO, may also assign other duties and responsibilities to Executive that are reasonably related to the foregoing. 
 
(c) Location. Executive shall be based at the Company’s corporate headquarters in Orange County,
California, but Executive shall be required to travel to other geographic locations in connection with the performance of his executive duties. 
 
2. Cash Compensation. 
 
(a) Base Salary. Executive’s initial base salary shall be $450,000 per year payable in accordance with the Company’s
standard payroll policies. Executive’s base salary shall be subject to annual review by the Company, and may be increased or decreased in the Company’s discretion, provided that the Company will not decrease Executive’s base salary
more than once in any 365-day period. Decrease of Executive’s base salary as provided in the preceding sentence will not constitute a breach by the Company of this Agreement, but may trigger certain rights of Executive pursuant to a separate
written severance arrangement with the Company. 

 
(b)
Incentive Compensation. Executive acknowledges that the Company has made special accommodations available to Executive through the ERA, and that accordingly prior to January 1, 2006, unless the Company affirmatively determines otherwise,
Executive is not entitled to participate in the incentive compensation programs made available to other executives or employees of the Company. Beginning January 1, 2006, Executive will be eligible to participate in incentive compensation programs
established by the Company from time to time for its executive officers. The terms of any such incentive compensation program and Executive’s participation therein will be subject to the discretion of the Company’s Board of Directors. Any
incentive payment is intended to reward contribution to the Company’s performance over an entire fiscal year, and (unless other commitments are made in writing to Executive) consequently will be paid only if Executive is employed and in good
standing at the time of incentive compensation payments, which generally occurs within 45 days after the close of the Company’s fiscal year. Incentive compensation determinations will be made in the Company’s sole discretion. 
 
(c) Withholding. The Company may deduct and withhold
any and all applicable federal, state and local income and employment withholding taxes and any other amounts required to be deducted or withheld by the Company under applicable statutes, regulations, ordinances or orders from the compensation
payable to Executive in connection with Executive’s employment. 
 
3. Equity Compensation. The Company has previously issued stock options to Executive in connection with his employment. Additional stock options may be granted to Executive in Exult’s discretion, but no
additional options are promised. All stock options granted to Executive are subject to Exult’s applicable stock option plan and any terms or conditions imposed by Exult in connection with the options or set forth in any other agreements between
Executive and the Company. No representations or promises are made to Executive regarding the value of Exult stock or options or Exult’s business prospects. Executive acknowledges that information about investment in Exult stock, including
financial information and related risks, is contained in Exult’s SEC reports on Form 10-Q and Form 10-K, which have been made available from Exult’s Human Resources department for Executive’s review at any time before Executive’s
acceptance of this Agreement or at any time during Executive’s employment. Further, Executive understands that Exult does not provide tax advice and acknowledges Exult’s recommendation that Executive consult with a tax specialist regarding
Executive’s employment compensation. 
 
4. Expense Reimbursement. In addition to the compensation specified in Section 2, Executive shall be entitled, in accordance with the Company’s reimbursement policies in effect from time to time, to receive
reimbursement from the Company for reasonable business expenses incurred by Executive in the performance of Executive’s duties hereunder, provided Executive furnishes the Company with vouchers, receipts and other details of such expenses in the
form required by the Company sufficient to substantiate a deduction for such business expenses under all applicable rules and regulations of federal and state taxing authorities. 
 
5. Fringe Benefits. 
 
(a) Benefit Programs. Executive shall, throughout the period of Executive’s employment with the
Company (the “Employment Period”), be eligible to participate in all life 
 

2 

 
and disability insurance
programs, group term life insurance plans, group health plans, accidental death and dismemberment plans and disability programs that are made available to the Company’s full-time U.S. employees, generally. Executive will also be entitled to
continue to participate in the executive benefit programs in which he currently participates, as long as the Company continues to make those benefits available to other executives. Executive acknowledges that the Company has made special
accommodations available to Executive through the ERA, and that accordingly, except as specifically set forth herein, prior to January 1, 2006, unless the Company affirmatively determines otherwise, Executive will not be entitled to participate in
all benefit programs made available to other executives of the Company. Beginning January 1, 2006, Executive shall be eligible to participate in all executive life and disability insurance programs, group term life insurance plans, group health
plans, accidental death and dismemberment plans and disability programs and other executive perquisites that are made available to the Company’s executive officers and for which Executive qualifies. 
 
(b) Vacation. Executive shall earn vacation time during
the Employment Period at the rate of four (4) weeks per year. Vacation shall accrue and be taken pursuant to the Company’s vacation benefit policy set forth in the Company’s Employee Handbook. Executive also shall be eligible to
participate in any “floating holiday” or “personal day off” programs offered by the Company. At times that the Company uses an aggregate paid time off account rather than vacation, company holidays, and floating days off,
Executive shall earn paid time off not less than other executive officers of the Company who were entitled to four weeks of vacation accrual per year as of immediately before inception of the paid time off approach. 
 
(c) Death Benefit. If Executive dies during the
Employment Period other than as a result of suicide, Executive’s legal representatives shall be entitled to receive an amount equal to one year of Executive’s annual salary (but in no case in excess of $500,000), payable in equal
installments in accordance with Company’s standard payroll schedule (subject to all applicable withholdings required by law), but reduced (but not below 0) by the aggregate amount of the proceeds of any death benefits paid to Executive’s
survivors under policies of life insurance for which the Company paid all premiums as part of the Company’s standard death benefit arrangements made available to employees generally. 
 
(d) Disability Benefit. If during the Employment Period Executive suffers Permanent Disability as
defined at the time of Permanent Disability in the Company’s 2000 Equity Incentive Plan, or a successor plan thereto, other than as a result of attempted suicide, the Company may, without any liability under this Agreement and by written notice
to Executive, at any time thereafter suspend or terminate the Employment Period without any severance obligation, except that Executive shall be entitled to continue to receive payments of his salary, as in effect at the time of the incapacitation
or disability leading to Permanent Disability, in accordance with the Company’s regular payroll schedule for a period 180 days after such suspension or termination, provided that such obligation will be reduced (but not below 0) by the sum of
(A) salary paid in excess of accrued vacation during periods that Executive did not work due to the incapacitation or disability leading to Permanent Disability, plus (B) the aggregate amount of any monthly disability benefits paid to Executive
under policies of disability insurance for which the Company paid all the premiums as part of the Company standard disability benefit arrangements made available to employees generally. 
 

3 

 
6.
Employment Attributes. 
 
(a)
Termination. This Agreement does not confer upon Executive any right to continue as an employee of the Company or its affiliate or to any particular employment tenure, nor does it limit in any way the right of the Company or its affiliate to
terminate Executive’s services to the Company or its affiliate at any time, with or without cause. If Executive’s employment is terminated by the Company or if Executive resigns his employment for “Good Reason” (as that term is
defined in the Amended and Restated Severance Agreement which is being entered into contemporaneously herewith), then the severance payments and benefits, if any, to which Executive may be entitled, and the circumstances in which such severance
payments and benefits may be made, are set forth in the Amended and Restated Severance Agreement and, to the extent applicable, the Amended and Restated Stock Option Addendum. If Executive resigns his employment with the Company other than for
“Good Reason” (as that term is defined in the Amended and Restated Severance Agreement) before December 31, 2005, then Executive shall be in breach of Section 9(a) of this Agreement. 
 
(b) Changes. The Company may change Executive’s
responsibilities, duties, title, and reporting relationships at any time for any reason. Such changes will not constitute a breach by the Company of this Agreement, but may trigger certain rights of Executive pursuant to a separate written severance
arrangement with the Company. 
 
(c) No
Severance. Upon termination of Executive’s employment for any reason, the Company will have no severance obligation under this Agreement other than (i) as specifically provided in Section 5, and (ii) for payment of accrued but unpaid
compensation, vacation and expenses. Executive may, however, be entitled to severance benefits in accordance with one or more separate written severance agreements with the Company, including but not limited to that certain Amended and Restated
Severance Agreement between the Company and Executive dated as of December 23, 2002. 
 
7. Other Agreements. 
 
(a) Nothing in this Agreement alters or affects the Employee Proprietary Information and Inventions Agreement previously executed and delivered by Executive. Executive’s obligations pursuant to
the Proprietary Information and Inventions Agreement will survive termination of Executive’s employment with the Company. 
 
(b) Amounts payable by the Company under the ERA are governed solely by the ERA and are not part of Executive’s base salary or other
entitlements under this Agreement. 
 
8.
Representations. 
 
In partial consideration of
the Company’s entering into this Agreement, the ERA, and the agreements entered into pursuant to the ERA (collectively, the “Related Documents”) and to continue Executive’s employment, Executive represents, warrants and
undertakes to the Company as follows: 
 
(a)
Executive understands his obligations under and the terms of all agreements and other obligations applicable to his relationship with all prior employers or parties 
 

4 

engaging Executive’s services (collectively, the “Prior Employers”). Executive does
and will rely upon his own judgment and the advice he receives from counsel independent of the Company in any action he takes (or decides not to take) in relation to all of the matters referred to in this Agreement, but Executive will keep the
Company fully informed of the nature and extent of his obligations to all Prior Employers at any time and any steps Executive proposes to take to effect his disengagement from all Prior Employers. 
 
(b) Executive has been fully advised by counsel independent of
the Company of his obligations under and the terms of this Agreement and the other Related Documents. 
 
(c) Executive is under no contractual restriction or other restrictions or obligations that are inconsistent with the execution of this
Agreement or the other Related Documents or the performance of Executive’s duties and covenants hereunder and thereunder, and will not breach any obligations to any Prior Employer. 
 
(d) Executive is under no physical or mental impairment that would interfere with Executive’s ability to
perform his duties hereunder. 
 
(e) Executive has
full right and power to enter into this Agreement and perform his duties and covenants hereunder without any consent from any third party. 
 
(f) Executive’s performance of his duties and covenants hereunder will not infringe the rights, including intellectual property
rights, of any third party. 
 
(g) All information
provided by Executive to the Company is true, correct and complete. 
 
9. Certain Covenants. 
 
(a) No Resignation. Executive shall not resign his employment with the Company, or serve notice of his resignation, before December 31, 2005. However, (i) this will not prohibit resignation with “Good Reason” as
defined in the Amended and Restated Severance Agreement entered into between Executive and the Company pursuant to the ERA; and (ii) if the Company breaches its obligations to Executive under the ERA or the Restricted Stock Agreement entered into
pursuant thereto, and fails to cure such breach within 15 days of receipt from Executive of a written demand for cure, then Executive will not be bound by this Section 9(a) at any time that such breach remains uncured. 
 
(b) Focus on Company. During the Employment Period,
Executive shall devote his full business time and energy solely and exclusively to the performance of his duties to the Company, and shall render his services under this Agreement fully, faithfully, diligently, and to the best of his ability. During
the Employment Period, Executive shall not directly or indirectly provide services of any kind or character to or through any person, firm or other entity except the Company, unless otherwise authorized in writing by the CEO. However, Executive
shall have the right to perform such incidental services as are necessary in connection with (a) Executive’s private passive investments, but only if Executive is not obligated or required to (and shall not in fact) devote any managerial
efforts which interfere with Executive’s services to the Company, or (b) Executive’s charitable or community activities, or participation in trade or 
 

5 

professional organizations, but only if such incidental services do not interfere with Executive’s
services to the Company. 
 
(c) Prior
Employers. Executive will not, in connection with his employment with the Company, breach any obligation to any Prior Employer or other third party, including without limitation by improperly using or disclosing any confidential information,
proprietary information or trade secrets belonging to any Prior Employer, or bringing onto the premises of the Company or in any other way using or referring to any unpublished document or any property belonging to any Prior Employer unless
consented to in writing by such Prior Employer, and will return all property and confidential information belonging to any Prior Employer. This is in addition to all obligations of Executive under the Employee Proprietary Information and Inventions
Agreement. 
 
(d) Non-Solicitation. During
the Employment Period and for one (1) year following termination of Executive’s employment, Executive shall not encourage or solicit any of the Company’s employees to leave the Company’s employ for any reason or interfere in any other
manner with employment relationships at the time existing between the Company and its employees; or solicit any client of the Company, induce any of the Company’s clients to terminate its existing business relationship with the Company or
interfere in any other manner with any existing business relationship between the Company and any client or other third party. Executive acknowledges that monetary damages may not be sufficient to compensate the Company for any economic loss that
may be incurred by reason of his breach of the foregoing restrictive covenants. Accordingly, in the event of any such breach, the Company shall, in addition to any remedies available to the Company at law, be entitled to obtain equitable relief in
the form of an injunction precluding Executive from continuing such breach. 
 
10. General 
 
(a) Successors and Assigns. This Agreement is personal in its nature and the Executive shall not assign or transfer his rights under this Agreement. 
 
(b) Notices. Any notices, demands or other communications required or desired to be given by any party
shall be in writing and shall be validly given to another party if served either personally or if deposited in the United States mail, certified or registered, postage prepaid, return receipt requested. If such notice, demand or other communication
shall be served personally, service shall be conclusively deemed made at the time of such personal service. If such notice, demand or other communication is given by mail, such notice shall be conclusively deemed given forty-eight (48) hours after
the deposit thereof in the United States mail addressed to the party to whom such notice, demand or other communication is to be given as hereinafter set forth: 
 

	
	  To the Company:
	   	  Exult, Inc.
  121 Innovation Drive, Suite 200
 
Irvine, California 92612
  Attention: Chief Executive
Officer

	
	  With a copy to:
	   	  General Counsel

 

6 

 

	  To Executive:
	   	  At his address of record as maintained in the Company’s employment
files

 
Any party may
change its address for the purpose of receiving notices, demands and other communications by providing written notice to the other party in the manner described in this paragraph. 
 
(c) Entire Agreement. This Agreement, the other Related Documents, the Company’s Proprietary
Information and Inventions Agreement, and the separate documentation related to Executive’s stock options, together constitute the entire agreement and understanding of the Company and Executive with respect to the terms and conditions of
Executive’s employment with the Company and the provision by the Company of any consideration or benefits, and supersede all prior written or verbal agreements and understandings between Executive and the Company relating to such subject
matter. This Agreement may only be amended by written instrument signed by Executive and an authorized officer of the Company. Without limiting the foregoing, the Old Employment Agreement, is terminated and cancelled in its entirety and is of no
further force or effect. 
 
(d) Governing Law;
Severability. This Agreement will be construed and interpreted under the laws of the State of California applicable to agreements executed and to be wholly performed within the State of California. If any provision of this Agreement as
applied to any party or to any circumstance is adjudged by a court of competent jurisdiction to be void or unenforceable for any reason, the invalidity of that provision shall in no way affect (to the maximum extent permissible by law) the
application of such provision under circumstances different from those adjudicated by the court, the application of any other provision of this Agreement, or the enforceability or invalidity of this Agreement as a whole. If any provision of this
Agreement becomes or is deemed invalid, illegal or unenforceable in any jurisdiction by reason of the scope, extent or duration of its coverage, then such provision shall be deemed amended to the extent necessary to conform to applicable law so as
to be valid and enforceable or, if such provision cannot be so amended without materially altering the intention of the parties, then such provision will be stricken and the remainder of this Agreement shall continue in full force and effect.

 
(e) Remedies. All rights and remedies
provided pursuant to this Agreement or by law shall be cumulative, and no such right or remedy shall be exclusive of any other. A party may pursue any one or more rights or remedies hereunder or may seek damages or specific performance in the event
of another party’s breach hereunder or may pursue any other remedy by law or equity, whether or not stated in this Agreement. 
 
(f) Arbitration. Any and all disputes and claims between Executive and the Company that arise out of Executive’s
employment with the Company or termination thereof shall be resolved through final and binding arbitration. This shall include, without limitation, disputes relating to this Agreement or any Related Documents, claims for wrongful termination or
breach of contract or breach of the covenant of good faith and fair dealing, public policy violation, harassment, discrimination, or other claims under any federal, state or local law or regulation now in existence or hereinafter enacted and as
amended from time to time. The only claims not covered by this Agreement are claims for benefits under the workers’ compensation or unemployment insurance laws, which will be resolved pursuant to those laws, and claims that 
 

7 

are deemed by a court of competent jurisdiction not to be subject to mandatory arbitration under
applicable law. Any demand for arbitration must be made within 365 days of the date on which the dispute first arose (unless a longer period of time is required by law), or it will be deemed waived by both parties. Binding arbitration will be
conducted in Orange County, California in accordance with the rules and regulations of the American Arbitration Association. Executive understands and agrees that the arbitration shall be instead of any civil litigation and that this means that
Executive is waiving his right to a jury trial as to such claims. The parties further understand and agree that the arbitrator’s decision shall be final and binding to the fullest extent permitted by law and enforceable by any court having
jurisdiction. The prevailing party in any arbitration conducted pursuant to this Section 10(f), and any appeal therefrom or related thereto, or any litigation between Executive and the Company related to Executive’s employment or
termination thereof or the Related Documents or other documents referenced in Section 10(c) that occurs notwithstanding this arbitration provision (all of the foregoing being referred to as “Proceedings”), shall be entitled to
recover from the non-prevailing party all costs incurred by the prevailing party in the Proceedings, including without limitation attorneys’ costs and fees. The identity of the prevailing party in any Proceeding will be determined by the
arbitrator or other trier of fact or tribunal in the Proceeding as the party most nearly achieving the result sought, although the arbitrator or other trier of fact or tribunal may decide in any Proceeding that there is no prevailing party if, on
the basis of all of the facts and circumstances, the interests of justice so require. In addition, the Company shall propose a reasonable set of rules to guide any Proceedings. Such rules shall be designed to lead to a prompt and just result without
undue delay or expense, but will not be unduly prejudicial to either party. If Executive agrees to such proposed rules and guidelines, the Company will pay on Executive’s behalf or advance to Executive all of Executive’s reasonable costs
incurred in the Proceedings. Executive’s acceptance of such payments or advances will constitute Executive’s agreement to reimburse the Company therefor if the Company is found by the arbitrator or other trier of fact or tribunal to be the
prevailing party in the Proceeding. 
 
(g)
Waivers; Amendments. The waiver by either party of a breach of any provision of this Agreement shall not operate or be construed as a waiver of any later breach of that provision. This Agreement may be modified only by written agreement
signed by Executive and the Company. 
 
(h)
Counterparts. This Agreement may be executed in more than one counterpart, each of which shall be deemed an original, but all of which together shall constitute but one and the same instrument. Facsimile or photographic copies of
originally signed copies of this Agreement will be deemed to be originals. 
 
IN WITNESS WHEREOF, the Company and Executive have entered into this Agreement as of the date first above written. 
 

	  Exult, Inc.
   
  By: ________________________________
  James C. Madden, V
  President & CEO
	  	   
   
  ____________________________________
   
  Kevin M. Campbell

 
 

8

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