Document:

Document

Exhibit 10.1

RELEASE AGREEMENT

This Release Agreement (the “Agreement”) is dated as of April 22, 2020 by and between Synchronoss Technologies, Inc. (the “Company”) and Mary Clark.

WHEREAS, you are a Tier 1 Executive of the Company and subject to the Tier 1 Executive Plan (the “Executive Plan”), which was communicated to you in writing on or about April 6, 2018; and

WHEREAS, you and the Company have agreed that your employment will be terminated without “Cause” (as defined in the Executive Plan) from your position as Chief Product Officer and CMO, effective as of the Separation Date (as defined below).

NOW, THEREFORE, in consideration of the promises and mutual covenants contained herein, the Parties hereby agree as follows: 

1.Termination. You agree to continue to serve as Chief Product Officer and CMO of the Company until May 1, 2020 (the “Separation Date”). As of the Separation Date, you hereby resign as an officer of the Company and from any position you hold at any of its subsidiaries, affiliates and joint ventures (collectively, the “Affiliates”), to the extent applicable. You confirm and agree that your employment with the Company will be terminated effective as of the Separation Date. To the extent that the Company has not already done so, the Company shall pay to you within seven (7) business days of the Separation Date a lump-sum amount equal to any accrued and unpaid salary.  
2.Severance Benefits. In consideration of the execution of this Agreement, the Company agrees to pay you severance in the amount of $849,188.00, less all applicable federal and state tax withholdings.  Provided you sign and do not revoke this Agreement as set forth in Section 12 below, this severance will be paid to you as follows:
(a)Semi-Monthly Payments.  The Company agrees to pay you $540,750.00, less all applicable federal and state withholdings, in equal semi-monthly payments, commencing on the May 15, 2020 pay date or the first pay date immediately following the Effective Date of this Agreement, whichever occurs later in time, and continuing for thirty-five (35) successive pay dates thereafter.  
(b)Lump Sum Payment.  In addition to the foregoing, the Company agrees to pay you $308,438.00, less all applicable federal and state withholdings, in a lump sum payment on March 15, 2021.  
3.Benefits. Your current group health insurance coverage will continue through May 31, 2020.  No later than the 7th business day following the Effective Date of this Agreement, the Company will pay you a lump sum payment equal to $11,937.00, representing the employer portion of your health insurance premiums for a period of 12 months, which shall be reported as wages for purposes of Federal income tax.  

4.Release of Claims. 
(a)You voluntarily and irrevocably release and discharge the Company, each related or affiliated entity, employee benefit plans, and the predecessors, successors, and assigns of each of them, and each of their respective current and former officers, directors, shareholders, employees, and agents (any and all of which are referred to as “Releasees”) generally from all charges, complaints, claims, promises, agreements, causes of action, damages, and debts that relate in any manner to your employment with or services for the Company, known or unknown (“Claims”), which you have, claim to have, ever had, or ever claimed to have had against any of the Releasees through the date on which you execute this Agreement. This general release of Claims includes, without implication of limitation, all Claims related to the compensation provided to you by the Company, your decision to resign from your employment, your termination of employment with the Company, your resignation from directorships, offices and other positions with the Company, or your activities on behalf of the Company, including, without implication of limitation, any Claims of wrongful discharge, breach of contract, breach of an implied covenant of good faith and fair dealing, tortious interference with advantageous relations, any intentional or negligent misrepresentation, and unlawful discrimination or deprivation of rights under the common law or any statute or constitutional provision (including, without implication of limitation, the Employee Retirement Income Security Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act and the Americans with Disabilities Act. You also waive any Claim for reinstatement, damages of any nature, severance pay, attorney’s fees, or costs.
(b)You agree that you will not hereafter pursue any Claim against any Releasee, by filing a lawsuit in any local, state or federal court for or on account of anything which has occurred up to the present time as a result of your previous employment and you shall not seek reinstatement, damages of any nature, severance pay, attorney’s fees, or costs, provided, however, that nothing in this general release shall be construed to include a release of Claims that (i) arise from the Company’s obligations under this Agreement, the Executive Plan, any equity award/grant agreements (of whatever name or kind), and any shareholder agreements between you and the Company, (ii) relate to your status as a shareholder in the Company, (iii) relate to Section 1(d) of the Executive Plan, (iv) relate to the Company’s obligation to defend and indemnify you under the Company’s certificate of incorporation and by-laws, Delaware law and any applicable directors and officers liability insurance policy, and (v) cannot be released as a matter of law. You represent you have not assigned to any third party and you have not filed with any agency or court any Claim released by this Agreement. 
5.Exceptions. You are not releasing any claim that cannot be waived under applicable state or federal law, and you are not releasing any rights that you have to be indemnified (including any right to reimbursement of expenses) arising under applicable law, the certificate of incorporation or by-laws (or similar constituent documents of the Company), any indemnification agreement between you and the Company, or any directors’ and officers’ liability insurance policy of the Company. You understand that nothing contained in this Agreement limits your ability to file a charge or complaint with the Equal Employment Opportunity Commission, the Department of Labor, the National Labor Relations Board, the 
    
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Occupational Safety and Health Administration, the Securities and Exchange Commission or any other federal, state or local governmental agency or commission (“Government Agencies”). Notwithstanding any provision in this Agreement or any other agreement between you and the Company, you may communicate with any Government Agencies or otherwise participate in any investigation or proceeding that may be conducted by any Government Agency, including providing documents or other information, without notice to the Company. This Agreement does not limit your right to receive an award for information provided to any Government Agencies. However, you understand and agree that you shall not be entitled to, and shall not seek nor permit anyone to seek on your behalf, any personal, equitable or monetary relief for any claims or causes of action released by you in this Agreement, to the fullest extent permitted by law.
6.Proprietary Information/Confidentiality. You agree and acknowledge your ongoing covenants under the Proprietary Information and Inventions Agreement you executed in connection with your employment. You agree that you will not discuss your employment by the Company or circumstances of your departure with any non-governmental entity or person (other than information that is publicly available in connection with the Company’s filings with the Securities and Exchange Commission) unless (i) required to do so by a court of law, by any governmental agency having supervisory authority over the business of the Company or by any administrative or legislative body (including a committee thereof) with jurisdiction to order you to divulge, disclose or make accessible such Confidential Information; provided that you shall give prompt written notice to the Company of such requirement, disclose no more information than is so required, and reasonably cooperate with any attempts by the Company to obtain a protective order or similar treatment and (ii) to your spouse, attorney and/or personal tax and financial advisors as reasonably necessary or appropriate to assist in your tax, financial and other personal planning (each an “Exempt Person”), provided, however, that any disclosure or use of Confidential Information by an Exempt Person shall be deemed to be a breach of this Section 6 by you.  In the event this Section 6 is breached by you at any time, then the Company shall have the right to terminate this Agreement and the parties agree that in such event no payments shall be paid to you under this Agreement including but not limited to Section 2 or 3.
7.Return of Property. All documents, records, material and all copies of any of the foregoing pertaining to Company confidential information, and all software, equipment, and other supplies, whether or not pertaining to confidential information, that have come into your possession or been produced by you in connection with your employment or performance of the (“Property”) have been and remain the sole property of the Company and you confirm that you have returned to the Company all Property. In no event should this provision be construed to require you to return to the Company any document or other materials concerning your remuneration and benefits during your employment with the Company.
8.Litigation Cooperation.  You agree to fully cooperate with the Company in the defense or prosecution of any claims or actions which already have been brought or which may be brought in the future against or on behalf of the Company which relate to events or occurrences that you were involved in or which you gained knowledge of during your employment with the Company. Your cooperation in connection with such claims or actions shall include, without implication of limitation, being available to meet with counsel to prepare for discovery or trial 
    
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and to testify truthfully as a witness when reasonably requested by the Company, at reasonable times. You agree that you will not voluntarily disclose any information to any non-governmental person or party that is adverse to the Company and that you will maintain the confidences and privileges of the Company. 
9.Protective Covenants. You acknowledge and affirm the ongoing validity of the protective covenants set forth in Section 6 of the Executive Plan which covenants are incorporated herein by this reference. You acknowledge and affirm the Company’s right to seek injunctive relief as provided in Section 6 of the Executive Plan to restrain any violations under Section 6 of the Executive Plan. 
10.Nondisparagement. You agree not to make any disparaging statements concerning the Company or any of its affiliates, subsidiaries or current or former officers, directors, shareholders, employees or agents. The Company shall not, and shall cause its officers, directors, and Investor Relations personnel not to, (a) make any disparaging statements concerning you or your performance as an executive officer of the Company, and/or (b) take any action or make any statement, orally or in writing, which disparages or criticizes you or that would harm your reputation.
11.Notices, Acknowledgments and Other Terms. You are advised to consult with an attorney before signing this Agreement. This Agreement and the Executive Plan set forth the entire agreement between you and the Company, and all previous agreements, or promises between you and the Company relating to the subject matter of this Agreement and the Executive Plan are superseded, null, and void, with the exception of any equity grant/award agreements (of whatever name or kind), shareholder agreements, and indemnification agreements between you and the Company, the terms of which remain in full force and effect; provided that nothing in this Agreement shall supersede Section 5(c) of the Executive Plan in the event that a Change in Control (as defined in the Executive Plan) of the Company occurs within 120 days following the Separation Date.
12.Consideration/Revocation. You acknowledge that you have been given the opportunity, if you so desired, to consider this Agreement for 21 days before executing it. If not signed by you and returned to me so that the Company’s general counsel receives it by close of business on the day next following the foregoing period, this Agreement will be invalid. In addition, if you breach any of the conditions of the Agreement within the 21-day period, the offer of this Agreement will be withdrawn and your execution of the Agreement will not be valid. In the event that you execute and return this Agreement in less than the 21-day period you have been provided, you acknowledge that such decision was entirely voluntary and that you had the opportunity to consider this letter agreement for the entire period. The Company acknowledges that for a period of seven days from the date of the execution of this Agreement, you shall retain the right to revoke this Agreement by written notice that the Company’s General Counsel actually receive before the end of such period, and that this Agreement shall not become effective or enforceable until the later of the expiration of such revocation period or the Separation Date (the “Effective Date”).
    
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13.Counterparts. This Agreement may be executed in counterparts, and each counterpart will have the same force and effect as an original and will constitute an effective, binding agreement on the part of each of the undersigned.

[Remainder of Page Intentionally Left Blank]

IN WITNESS WHEREOF, each of the parties has executed this Agreement, in the case of the Company by their duly authorized officers, as of the day and year first above written.

SYNCHRONOSS TECHNOLOGIES, INC.

By:     /s/ Glenn Lurie
Title:    President and CEO

Accepted and agreed to: 

/s/ Mary Clark            April 22, 2020
Mary Clark            Date

    
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Exhibit 10.2

CERTAIN CONFIDENTIAL INFORMATION CONTAINED IN THIS DOCUMENT, MARKED BY [****], HAS BEEN OMITTED BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD LIKELY CAUSE COMPETITIVE HARM IF PUBLICLY DISCLOSED.

CHANGE REQUEST No. 12 (“CR #12”) to SOW No. 1

WHEREAS, Verizon Sourcing LLC, on behalf of itself and for the benefit of their Affiliates (individually and collectively, “Verizon”) and Synchronoss Technologies, Inc. (“Supplier” or “Synchronoss”) are Parties to an Application Service Provider Agreement dated April 1, 2013, as amended, with the contract number [****]  (the “Agreement”); and
WHEREAS, the Parties have entered into Authorization Letters and Statements of Work under the Agreement (collectively, the “SOWs”) as follows:
(a)Statement of Work No. 1 (Schedule No. 1 to Authorization Letter # No. 1 attached to the Agreement), as amended (the “SOW No. 1”), 
(b)Statement of Work No. 2 (Schedule No. 1 to Authorization Letter # No. 2 providing mobile content transfer functionality) (number [****]) as amended (the “SOW No. 2”) (which is terminated and no longer in effect),
(c)Statement of Work No. 3 (Schedule No. 1 to Authorization Letter # No. 3, providing interfaces to the services of [****]) (number [****]) (the “SOW No. 3”), 
(d)Statement of Work No. 4 (Schedule No. 1 to Authorization Letter # No. 4, “Montana Platform”) (number [****]), as amended (the “SOW No. 4”),
(e)Statement of Work No. 5 (Schedule No. 1 to Authorization Letter # No. 5, providing an API Program License) (number [****]), as amended (the “SOW No. 5”),
(f)Statement of Work No. 6 (Schedule No. 1 to Authorization Letter # No. 6, “Cloud API Professional Service”) (number [****]), as amended (the “SOW No. 6”),
(g)Statement of Work No. 7 (Schedule No. 1 to Authorization Letter #7, “Network Contact Software and Support Service”) (number [****]) (the “SOW No. 7”), 
(h)Statement of Work No. 8 (Schedule No. 1 to Authorization Letter #8, “Software Release”) (number [****]) (the “SOW No. 8”), and
(i)Statement of Work No. 9 (Schedule No. 1 to Authorization Letter #9, Statement of Work No. 9 to the Agreement – “[****]”) (number [****]) (the “SOW No. 9”).
WHEREAS, the Parties wish to further amend SOW No. 1 to:
(a)extend the term of SOW No. 1;
(b)modify the pricing and fee structure for the Solution and related Professional Services under SOW No. 1; and
(c)include provisions for defining and funding Verizon Cloud marketing initiatives. 
THERFORE, the Parties hereby agree to amend SOW No. 1 as follows:

A.Replace, entirely, the definitions of “Free Subscriber”, Paid Subscriber” and “[****]” in Section 1.2.1 (Definitions), of SOW No. 1 with the following:

““Free Subscriber(s)” means a Subscriber to a Verizon Cloud offering that does [****] service fee and who is otherwise not [****.] Such Free Subscriber(s) includes but is not limited to:
▪a Subscriber that [****] available to such Subscriber); 
▪a Subscriber that is a [****]. For clarity, [****] includes a Subscriber [****];
▪A [****] Subscriber who is eligible to [****];
▪A Subscriber that is currently [****]; and
▪A Subscriber that is [****].

For clarity: 
•an account profile of “Contacts” (a Data Class provided under the [****] Agreement) user only (with no [****] associated with the account) that does not pay a [****] fee shall not contribute to the Free Subscriber count.

“Paid Subscriber” means a Subscriber to Verizon Cloud where such Subscriber:

▪is being billed by Verizon [****];

▪is being billed by Verizon a service fee for [****] services [****] for the duration of the period for which the Subscriber is [****];  

▪is being billed by Verizon a fee for a [****] with a [****] profile associated with the account as well as such account containing [****]. 

Verizon shall, each [****], provide Supplier with a list of each Subscriber charged a fee by Verizon for Verizon Cloud.  For the avoidance of doubt, where a Subscriber is charged a fee by Verizon for Verizon Cloud, such Subscriber shall be deemed a Paid Subscriber. 

“[****]” means a service plan, service profile or promotion whereby a fee paid by a Subscriber [*****].”  

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B.Replace the first through fourth sentences of Section 1.3 (Term) of SOW No. 1 in their entirety with the following:

“This SOW is made and entered into as of the date of execution by the last signing Party, however takes retroactive effect to and including [****], and shall continue until [****] (the “Extended Term”).  Thereafter, this SOW shall automatically renew for up to [****] periods (each, “Renewal Term”), unless (i) Verizon provides Synchronoss  with written notice of its intent not to renew at least [****] prior to the end of the then-current Extended Term or Renewal Term or (ii) Synchronoss provides Verizon with written notice of its intent not to renew at least [****] prior to the end of the then-current Extended Term or Renewal Term, as the case may be (each such date, the applicable “Renewal Decision Date”).  The “Term of this SOW” shall be the Extended Term, together with Renewal Term(s), if any.  For the avoidance of doubt, the license term of the Software under Section 5.2 of the Agreement shall be the Term of this SOW.” 
    
C.Effective as of [****], Section 4 (Fees and Charges) of SOW No. 1, as amended, is modified as follows: 

“4.      Fees and Charges
4.1      Fees and Charges

The fees outlined herein cover the items listed in this SOW No.1.  Any additional Deliverables not expressly stated shall require a separate Change Request or statement of work with terms and conditions agreed upon by the Parties. Fees shall be invoiced and paid in accordance with the Agreement and the fee schedule outlined below. Fees under this SOW No. 1 exclude applicable taxes.  

Use of the [****] Solution [****] by a given Subscriber within the [****] shall be considered [****], regardless of how [****] are [****] to interact through the [****] Solution.  [****] alone by the Subscriber shall not be sufficient to consider the [****].

4.2      **** Software Subscription License Fee

(a)    Beginning on [****], Verizon shall pay a [****] fee for Subscribers, by type of Subscriber (based on such Subscriber being a Paid Subscriber or Free Subscriber [****]) and the ‘year’ of the Term of this SOW as set forth in Table 4.2a below.  At the sole discretion of Verizon, Verizon will install (or have a third party install) the Client Software for the [****] Solution on Devices made commercially available by Verizon.

(b)    The “[****] Subscription License Fee” shall be paid by Verizon to Supplier [****]in arrears as follows: 

Table 4.2a
															
	[****]	Price per month per Paid Subscribers from 1 – [****] for the Year (the “Paid Sub Fee”)
	Minimum number of Billed Subscribers required in each month of the Year (“Billed Sub Minimum”)
	Number of Free Subscribers included in Billed Sub Minimum each month (“Free Sub Allotment”)
	Price per month per Free Subscriber for each Free Subscriber above the Free Sub Allotment
	Year 1				
					
					

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[****]

As used herein: 

Each Subscriber for which a license fee is paid under Table 4.2a above in a [****] shall be called a “[****] Subscriber”.   

[****]

Each of the foregoing may be referred to individually as a “[****]”.  Note:  defined for each [****]following SOW No. 1 extension effective [****].
 
*For the avoidance of doubt, there is [****], however storage consumed by [****] shall [****] in determining Total [****] Storage Allotment as defined in Section 4.4.2 below.  

4.2.1   [****] Software [****] Fee

(a)    Beginning on [****], Verizon shall pay a [****] fee for [****] Accounts as set forth in Table 4.2.1 below.   

(b)    The [****] Fee shall be paid by Verizon to Supplier [****] as follows: 

Table 4.2.1
						
	Price per [****] per [*****] Account (the “[****]”)
	[****]

(c) Each **** will **** toward the attainment of the monthly Billed Sub Minimum defined in Table 4.2a of Section 4.2(b).

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(d) The [****] Fee includes a [****] Solution storage allotment (each month) as follows (the “[****] Storage Allotment”):  [****] for each [****] billed in such month.  

The “Aggregate [****] Allotment” means the product of the number of [****] in a given month and the [****] Storage Allotment (i.e., the # of [****] in a month X [****]).

(d)The Verizon Cloud offer to Subscribers will have a limit storage of [****].  At the time of launch (“[****]”) the [****] Solution will not have the ability to limit account storage for a [****] (or restrict usage from exceeding a [****] Storage Allotment).  Upon launch of “[****]”, the [****] Solution will provide the ability to restrict usage from exceeding a [****] Storage Allotment and will calculate overages substantially as follows.  For [****] established prior to [****] with storage on such account [****], overage amounts shall be [****], on the process to have such accounts [****] or some other allotment amount agreed to by the Parties.  The aggregate of [****] for all [****]established prior to [****]shall be called the “[****]”.

The Paid Sub Fee and Billed Sub Minimum include a [****] Solution storage allotment [****] calculated as follows (the “[****] Storage Allotment”):  [****] multiplied by the number of Billed Subscribers in such [****].

Verizon and Synchronoss will review and mutually agree to determine whether to adjust the [****] Storage Allotment at the end of each calendar year, commencing at the end of [****].

4.2.2   [****] 

The following [****] shall apply, in addition to the fees set forth in Sections 4.2(b) and 4.2.1 above, where the actual [****] Solution storage (including [****]) plus the actual storage consumed in [****] (as defined below) usage has exceeded the [****] Storage Allotment where “[****]Storage Allotment” means the sum of the [****] Storage Allotment (as defined in Section 4.2(b) for [****] accounts) and the [****] less any [****] (if any).  Storage allotment for an account shall be based on whether the account is classified as a [****].  A user’s storage will be allocated to [****].

If, in any given month [****], the [****] Solution storage exceeds the [****] Storage Allotment, Verizon shall pay [****]

([****] in Table 4.2.2 below)

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           Table 4.2.2
[****]
 
“Verizon [****]” means the [****] of Section 14(f) of SOW No. 4 to the Agreement of not less than [****], for use in [****].  For the avoidance of doubt, the Parties agree that Verizon may [****].

(a) [****] Fee.  If, in any given month [****], Verizon shall pay, in addition to fees paid for actual [****], a “[****] Fee” calculated as follows:  

(the applicable Billed Sub Minimum minus the number of actual Billed Subscribers for such month) x (the applicable Paid Sub Fee for such period).    

(b) The Paid Sub Fee includes:  
•****

(c) Reporting.  Each [****], Supplier shall calculate the [****] Fee due to Supplier based on the usage reports defined under this subsection as set forth below.  

Supplier shall provide Verizon with a report on the total storage used by Subscribers on the **** Solution for such [****]within [****] days after the end of each [****]. Upon Verizon’s receipt of this usage report, Verizon shall publish a consolidated report to Supplier within [****] days specifying the total number of [****] on the [****] Solution during that [****].  Verizon and Supplier shall cooperate in determining an automated method 

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within the [****] Solution to identify, track and report monthly on volumes of Paid Subscribers and Free Subscribers.  

(d) Annual Review of Storage.  By [****] of each Year, commencing in [****], Supplier shall conduct annual benchmark reviews of available compute and storage platforms across the industry for similar services that are being provided by Supplier hereunder (including but not limited to Amazon Web Services, Google Cloud, Azure), including, but not limited to, storage, features, performance, and published fees. Supplier will [****] share the results of such benchmark review with Verizon.  In the event the above benchmark reviews reveals that fees are being provided in the industry for [****], the Parties will mutually agree in good faith to determine [****].  In the event [****], the Parties will execute a Change Request or amendment thereto.   
 
4.3   Forecasting

Each [****] that Services are provided under this SOW No. 1, the Parties shall mutually agree to a [****].  The [****] Forecast shall be established [****].   Such forecast shall be used by Supplier to plan and determine if augmentation or change in needed in the capacity of the Hosting Services.  In the event that no [****] Forecast is provided in a given month, the last month of the prior [****] Forecast applicable to such Instance shall be used to determine the last month of current Forecast Period and such forecast shall be deemed to be the [****] Forecast for such period.  

For Hosting Services, the foregoing [****] Forecast shall be used by Supplier [****] 

In no event may the [****] be modified [****] without mutual written agreement by the Parties.

4.4      Change Controls

Notwithstanding anything to the contrary in SOW No. 1 or any attachment or exhibit thereto, items outside the scope of this SOW No. 1 and changes to the [****] Solution requested by Verizon (including changes to the [****] Software to address changes to Verizon applications or systems or API modification but excluding those changes implemented as part of Solution Software Release Support Services under Exhibit F) shall be subject to a Change Request for professional Services with the terms and fees in such request mutually agreed upon by the Parties.  Solution API (excluding partner API changes which are provided pursuant to SOW No. 5) support, regular maintenance releases and onboarding of up to [****] per [****] are included in per Subscriber fee. Any such fees are in addition to the fees set forth above. 

4.5      Maintenance Fees

The [****] described in Section 4.2 above shall [****].  All latest release versions of software / technology must be made available to Verizon no more than [****].    

For the avoidance of doubt, for [****] that include substantial new functionality that is materially incremental to that functionality identified in Exhibit E (“Major Feature Enhancements”), the Parties shall discuss in good faith to determine whether a fee for the license of such Major Feature Enhancements may be separately charged and mutually agree to such a fee.  For example, the Parties may, but shall not be required to, use the 
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following as guidelines in determining whether a New Version is a Major Feature Enhancement:  [****]
[****]

Notwithstanding the above, Verizon will not be required to pay for any [****] due to the fact that such [****] is not [****], or cannot be disabled within [****].
           
Verizon shall be responsible for any [****]  and for the support of their use of the [****] Solution.  Where [****] activities such as [****] not seen on [****]  that require Supplier to [****] are required, such activities shall be [****] of up to [****] agreed upon [****] per [****] are included in [****] Subscription License Fees under Section 4.2. 

C. Supplier shall [****] agreed upon [****] within [****].”

D.Replace Section 4.6 of SOW No.1 in its entirety with the following:

“4.6 Termination for Convenience 

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4.6.1     Verizon may, upon [****]prior written notice to Supplier, terminate this SOW, in whole or in part, for its convenience, provided that Verizon [****].  Billed Sub Minimum, as set forth in Table 4.2a, shall continue to apply upon Verizon’s notice of termination for convenience to Supplier until the effective date of such termination.  
  
4.6.2   Transition Services

        In the event Verizon exercises its right to terminate for convenience in accordance with Section 4.6.1 above, the Parties agree to develop a plan for Transition Services which will include mutually agreeable fees payable by Verizon to Supplier for such Transition Services. For clarity, where migration Services are provided prior to the effective date of termination using Supplier professional services staff that provide [****] Software release support Services (i.e., through the regular course of business), such Services shall contribute to attainment of any applicable Annual PS Minimum (as hereinafter defined).  Verizon will only be responsible for the Transition Services provided by Supplier to Verizon to assist Verizon in transitioning to a Verizon internal platform or to a third party supplier of Verizon, at Verizon’s discretion.”  

E.Correct Section “E” (Failure to Deliver) in CR #8 to SOW No. 1 to reflect Section “F” (Failure to Deliver). 

F.Delete Section E (related to Professional Services) and Section F, (Failure to Deliver) in CR #8 to SOW No.1 in their entirety. 

G.Add a new Section 6 [****] to Exhibit F of SOW No. 1 as follows:

“6.    [****]

Professional Services will be provided to Verizon in accordance with Section 5 of Exhibit F. Verizon [****] Such professional Services shall be consumed by Verizon according to an annual support plan agreed upon by the Parties (a) no later than [****] prior to the start of such annual period, updated quarterly as agreed upon by the Parties in writing, and (b) with no more than [****] of the estimated hours of such [****] of professional Services consumed in any [****].  Notwithstanding the foregoing, where Supplier [****]

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[****]

6.1    Qualifying Deliverables 

Notwithstanding anything to the contrary in this Exhibit F, in the event that a professional Services project under this Exhibit F is provided by Supplier at Verizon’s request and such project or delivery of a given set of feature elements (as requested and described in one or more related ‘tickets’ requested in the JIRA system used by the Parties to track requests) has a  price for delivery specified in a Final Quote of [****] for development, testing and delivery of such deliverables in a Software release (such deliverables, individually, a “Qualifying Deliverable” and collectively, “Qualifying Deliverables”); then the  following terms and conditions shall apply to those Qualifying Deliverable(s) in the applicable Final Quote.    In the event of a conflict between the terms of this Section 6.1 and the terms of other sections of Exhibit F, the terms of this Section 6.1 shall control with regard to Qualifying Deliverables only:

6.1.1    Supplier shall provide Documentation and requirements that shall be agreed upon by the Parties (the “QD Requirements”) in accordance with Subsection 3.1.1.1 of this Exhibit and, upon such acceptance, shall become Specifications for the applicable Qualifying Deliverables.  In addition, for Qualifying Deliverables, the Parties shall mutually agree on a ‘project plan’ to include, as applicable:  

        [****]

6.1.2    The price for Qualifying Deliverables (as specified in the agreed upon QD Requirements and project plan) will be agreed in writing in advance with Verizon and reflected in a Final Quote accepted by Verizon.  Changes to the QD Requirements or Project plan shall be mutually agreed upon by the Parties. No deliverable will be considered a Qualifying Deliverable without the requisite QD Requirements documents and project plan being complete and mutually accepted prior to start by Supplier of development or delivery. 

6.1.3    Fixed fee(s) specified in the accepted Final Quote for Qualifying Deliverables shall be invoiced as follows (unless otherwise expressly agreed upon by the Parties in writing or specified in the accepted Final Quote):  

        [****]

6.1.4    Critical Milestones   

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In the event Supplier [****]

						
	Level of Error (as defined in Section 7.1 above)
	[****]
	Critical Error or P1 as defined in Table 2 below	[****]
	Major Error or P2 as defined in Table 2 below	[****]
	Serious Error or P3 as defined in Table 2 below	[****]
	Minor Error or P4 as defined in Table 2 below	[****]

[****].

Table 2
						
	Error Class	Description
	“Critical Error” or “P1”
	an Error which [****]

	“Major Error” or “P2”
	an Error, which [****]

	“Serious Error” or “P3”
	an Error which [****]

	“Minor Error” or “P4”
	an Error which [****]

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Notwithstanding the foregoing, however, if [****]

6.2    Termination for Professional Services

Verizon shall be entitled to terminate a Final Quote for its [****], and in such case, Supplier shall be due amounts for all professional Services (including for Qualifying Deliverables) rendered until such date of termination.   Following such notice, Supplier shall have no further obligation to implement remaining professional Services requirements (including QD Requirements) and [****].”
 
H.The following new Section 7 (Marketing Development) is added to SOW No. 1:

“7.     Marketing Development

7.1.   [****]

Provided that Verizon is in compliance with the terms of this SOW and the Agreement and Verizon has [****]

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7.2.   [****]

I.This CR #12 shall be effective and binding upon the Parties upon execution by both Parties.  Except and only to the extent specifically modified under this CR #12, all of the terms and conditions of SOW No. 1 shall remain in full force and effect.

J.Notwithstanding anything to the contrary, pricing under Section 4.2 and the other terms of this CR 12 and SOW No. 1 are subject to Verizon meeting all obligations identified in Section 14(f) of SOW No. 4 and in the Verizon span of control including provision of [****].  In addition, in the event that [****].

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K.Capitalized terms used in this CR #12 shall have the meanings set forth in the Agreement or applicable SOW to such Agreement.  

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The Parties hereto have caused this CR #12 to be executed by their duly authorized officers or representatives as of the date of the last signing Party hereto, however this CR #12 shall take retroactive effective to and including [****] (“CR #12 Effective Date”).

VERIZON SOURCING LLC        SYNCHRONOSS TECHNOLOGIES, INC.

By:{{$sig2}}          By:{{$sig1}}          
Name: {{_es_:signer2:fullname     }}        Name: {{_es_:signer1:fullname                }}    

Title:{{*_es_:signer2:title              }}        Title:{{*_es_:signer1:title  }}    
Date: {{_es_:signer2:date             }}        Date: {{_es_:signer1:date                         }}    
{{#sig1=_es_:signer1:signature}}
{{#sig2=_es_:signer2:signature}}
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Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00316-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00316-of-00352.parquet"}]]