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                                                                   EXHIBIT 10.12

                                   ZLAND, INC.
                  BUSINESS PROGRAM FRANCHISE AGREEMENT (CANADA)
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1.      PARTIES

        This ZLAND, INC. BUSINESS PROGRAM FRANCHISE AGREEMENT (the "Agreement")
is dated as of _______________ 19____, and is between ZLand, Inc. ("ZLand"), a
Delaware corporation whose principal office is located at 27081 Aliso Creek
Road, Aliso Viejo, California 92656, and ----------------------------
____________________________________ ("Franchisee"), with an address for
purposes of this Agreement of ____________________________________________.

2.      NATURE AND SCOPE OF FRANCHISE

        a. ZLand has devised and continues to develop strategic Internet
products and services including the ZLand PowerSuite(TM) product line of
business applications, business methods, technical knowledge, commercial ideas,
advertising material, marketing strategies, administrative procedures, business
forms, employee training techniques, which, taken together, provide the basis
for the operation of a proprietary business offering customers the ability to
conduct commerce and other business activities on the Internet with minimal
investment and low monthly costs. These products, ZLand's sales methods and
other such information comprise the ZLand System. ZLand is the holder of
intellectual property rights in certain valuable trade names, service marks and
trademarks, including, without limitation, the trade names ZLand PowerSuite(TM)
and ZLand(R), proprietary rights in software and proprietary rights to
information relating to methods of doing business. ZLand has the right to
authorise the adoption and use of the ZLand System in the territory or
territories described in Attachment 1 (the "Territory").

        b. The rights granted to the Franchisee to operate the Territory are set
forth in this Agreement and the accompanying attachments.

        c. The foundation of the ZLand System and the essence of this Agreement
is adherence by Franchisee to ZLand's standards and policies which provide for
uniform operation and service of all ZLand franchisees through the ZLand System
including, but not limited to, selling only approved products and services; the
use of only prescribed or approved advertising; and strict compliance with
established customer service policies. Compliance by Franchisee with the
foregoing standards and policies, set forth herein and in the ZLand business
manuals, in conjunction with the ZLand trademarks and service marks provides the
basis for the valuable good will of the ZLand System. Other material elements of
this Agreement include the establishment and maintenance of a close personal
working relationship with ZLand in the conduct of Franchisee's ZLand Business,
Franchisee's accountability for performance of the obligations contained in this
Agreement, and Franchisee's adherence to the tenets of the ZLand System.

        d. The provisions of this Agreement shall be interpreted to give effect
to the intent of the parties stated in this paragraph 2 so that the Territory
shall be operated in conformity to the ZLand System through strict adherence to
ZLand's standards and policies as they exist now and as they may be from time to
time modified.

        e. Franchisee acknowledges its understanding of ZLand's basic business
policy that ZLand will grant franchises only to those individuals who will work
full-time (or hire an acceptable full-time manager) in the operation of their
franchised ZLand Business.

3.      FRANCHISE GRANT AND TERM.

        a. BASIC GRANT. ZLand grants to Franchisee, for a stated term, the
right, licence, and privilege to operate as a ZLand franchisee, including the
following rights, licences and privileges:

                (i) to adopt and use the ZLand System in the Territory;

                (ii) to advertise to the public that Franchisee is a franchisee
                of ZLand's;

                (iii) to adopt and use, but only in connection with the sale of
                those products and services which have been designated by ZLand
                for use in the Territory, the trade names, trademarks and
                service marks

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                which ZLand shall designate, from time to time, to be part of
                the ZLand System (the "ZLand Marks"; and

                (iv) to operate the Territory under the ZLand System from
                premises acceptable to ZLand (the "Premises"). ZLand shall not
                operate, nor authorise any other ZLand franchisee to operate, at
                premises physically situated within the Territory. ZLand shall
                not sell, nor authorise any other ZLand franchisee to sell, to
                accounts physically situated within the Territory. ZLand shall
                give all leads pertaining to ZLand business in the Territory
                only to Franchisee. ZLand authorises Franchisee to call on all
                accounts, except those that qualify as a major account as
                described in paragraph 9 (which sets forth the rules relating to
                those particular accounts) within the Territory. Franchisee
                shall be responsible for such account contracts and also have
                the right to the Gross Profits from such accountcontracts for
                the term of said contracts. Franchisee shall not operate from
                any premises physically situated outside the Territory whether
                it be a main office or satellite office. Franchisee shall not
                call on or market directly to, no matter what the method,
                accounts that are in another ZLand franchisee's territories or
                which Franchisee or Franchisee's sales people cannot 1)
                reasonably drive to from the Premises in the Territory and 2)
                reasonably provide quality service from the Premises in the
                Territory.

        b. TERM. The term of this Agreement shall begin on the date of execution
of this Agreement and continue for seven years unless terminated prior thereto
pursuant to the provisions hereof.

        c. ZLAND MARKS. ZLand hereby grants to Franchisee the right during the
term hereof to use and display the ZLand Marks in accordance with the provisions
contained herein and in the confidential Operations Manual, solely in connection
with the operation of the Franchised Business. Franchisee acknowledges that
ZLand prescribes minimum standards respecting the nature and quality of the
goods and services used by Franchisee in connection with which the ZLand Marks
are used. Franchisee agrees that as between ZLand and Franchisee, the ZLand
Marks are the exclusive property of ZLand. Franchisee now asserts no claim and
will hereafter assert no claim to any goodwill, reputation or ownership thereof
by virtue of Franchisee's franchised or licenced use thereof or otherwise. It is
expressly understood and agreed that ownership and title of the ZLand Marks and
ZLand's manuals, bulletins, instruction sheets, forms, methods of operation and
goodwill are and, as between ZLand and Franchisee, shall remain vested solely in
ZLand, and the use thereof is only co-extensive with the term of this Agreement.
Franchisee acknowledges that the material and information now and hereafter
provided and/or revealed to Franchisee pursuant to this Agreement (including in
particular, but without limitation, the contents of the Confidential Operations
Manual) are confidential trade secrets of ZLand and are revealed in confidence,
and Franchisee expressly agrees to keep and respect the confidences so reposed,
both during the term of this Agreement and thereafter. Franchisee agrees to be
responsible for and supervise all of its principals, officers, directors,
partners, employees and agents in order to insure the proper use of the ZLand
Marks in compliance with this Agreement. Franchisee shall use the ZLand Marks
solely in connection with the Franchised Business and shall not use or display
the ZLand Marks in connection with the operation of any business, the
performance of any other service or the conduct of any activity outside the
scope of the Franchised Business. Franchisee shall use the ZLand Marks only in
connection with the Franchised Business and agrees that all of Franchisee's use
under this Agreement inures to the benefit of ZLand. Nothing herein shall give
Franchisee any right, title or interest in or to any of the ZLand Marks, except
a mere privilege and licence during the term hereof to display and use the same
strictly according to the limitations provided in this Agreement and the
Confidential Operations Manual. If required by applicable law, Franchisee agrees
to join with ZLand in any application to enter Franchisee as a registered or
permitted user, or the like, of the ZLand Marks with any appropriate
governmental agency or entity. Upon termination of this Agreement for any reason
whatsoever, ZLand may immediately apply to cancel Franchisee's status as a
registered or permitted user and Franchisee shall consent in writing to the
cancellation and shall join in any cancellation petition. The expense of any of
the foregoing recording activities shall be borne by Franchisee.

        d. USE AND MODIFICATION OF ZLAND MARKS. In connection with the operation
of the Franchised Business, Franchisee agrees that at all times and in all
advertising, promotions, signs and other display materials, on its letterheads,
business forms, and at the Premises and other authorised business sites, in all
of its business dealings related thereto and to the general public, it will
identify the Franchised Business in such form, size and style as prescribed in
the Confidential Operations Manual using a business name approved by ZLand.
Franchisee shall file and keep current a "Fictitious Business Name Statement"
(or similar document) with respect to its business name in the county or other
jurisdiction in which Franchisee is conducting business and at such other places
as may be required by law. Prior to commencing business under the ZLand Marks,
Franchisee shall supply evidence satisfactory to ZLand that Franchisee

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has complied with relevant laws regarding the use of fictitious or assumed
names. Franchisee further agrees that it will not identify itself as (i) ZLand,
(ii) the owner of the ZLand Marks, (iii) a subsidiary, parent, division,
shareholder, partner, consultant, joint venturer, agent or employee of ZLand or
the owner of the ZLand Marks, (iv) a licencee of ZLand for a geographical area
greater than the Territory licenced hereunder, or (v) any of ZLand's other
franchisees. If Franchisee is a corporation, Franchisee shall not use the ZLand
Marks in its corporate name. ZLand may add to, substitute or modify any or all
of the ZLand Marks from time to time, by directive in the Confidential
Operations Manual. Franchisee shall accept, use, display, or cease using, as may
be applicable, the ZLand Marks, including but not limited to, any such modified
or additional trade names, trademarks, service marks, logo types and commercial
symbols, and shall within 30 days of receiving notification, commence to
implement such changes and use its best efforts to complete such changes as soon
as practicable.

        e. USE OF OTHER TRADEMARKS. Franchisee shall not use or display or
permit the use or display of trademarks, trade names, service marks, insignias
or logo types other than the Assumed Name and other trademarks and service marks
approved for use by ZLand (i) in any advertisement that contains the words
"ZLand" or any other ZLand Marks, (ii) in or on any Premises or place of
business of Franchisee in any manner that is reasonably visible from outside
such Premises or place of business, (iii) in any computer system used at any
Premisesor place of business of Franchisee, (iv) in answering telephones at the
Premises or otherwise in connection with the Franchised Business, in any manner
that could lead any person to believe that such other trademarks, trade names,
service marks, insignias or logo types or the products or services with which
they are associated are owned or offered by ZLand or its affiliates, except as
otherwise expressly permitted herein or in the Confidential Operations Manual.

        f. INFRINGEMENT CLAIMS AND DEFENCE OF ZLAND MARKS. If Franchisee
receives notice or otherwise becomes aware of any claim, suit or demand against
it by any party other than ZLand on account of any alleged infringement, unfair
competition or similar matter arising from its use of the ZLand Marks in
accordance with the terms of this Agreement, Franchisee shall promptly notify
ZLand of any such claim, suit or demand. Franchisee shall have no power, right
or authority to settle or compromise any such claim, suit or demand by a third
party without the prior written consent of ZLand. ZLand is obligated to protect
and defend the integrity of the ZLand Marks, including the right of Franchisee
to conduct the Franchise Business under the ZLand Marks. In its sole discretion,
ZLand shall determine whether to defend, compromise or settle in its discretion
any such claim, suit or demand at ZLand's cost and expense, using attorneys
selected by ZLand or the owner of the ZLand Marks, and Franchisee agrees to
cooperate fully in such matter, at no cost or expense to Franchisee (except if
the claim, suit or demand arises as a result of action or inaction or gross
negligence of Franchisee). ZLand shall have the sole discretion to determine
whether a similar trademark or service mark being used by a third party is
confusingly similar to the ZLand Marks being used by Franchisee and whether and
what subsequent action, if any, should be undertaken with respect to such
similar trademark or service mark.

4.      SUCCESSOR FRANCHISE. Franchisee shall have the right to a successor
franchise for the Territory as described in this Agreement provided Franchisee
meets all the requirements set forth in this section below. Franchisee
understands and acknowledges that any such successor franchise shall be on the
then-current terms set forth in the then-current standard ZLand franchise
agreement, which may be substantially different from the terms contained herein.
Franchisee must give written notice that it wishes to apply for a successor
ZLand franchise not less than six months, but not more than 12 months, prior to
the expiration of this Agreement.

        a. A successor franchise shall be granted to Franchise if Franchisee
meets all of the conditions and requirements set forth below:

                1) Pay a fee equal to 25% of the then-current Franchise Fee or
                $7,500, whichever is greater, along with the notice and
                application for the successor franchise. In the event that the
                successor franchise is not granted, this fee will be returned,
                less any costs associated with processing the application;

                2) Bring the Premises and Territory into full compliance with
                this Agreement and all other agreements with ZLand;

                3) Bring the Premises and Territory and Franchisee's operations
                into full compliance with the specifications and standards then
                applicable for new ZLand franchisees and present evidence
                satisfactory to ZLand thereof;

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                4) Satisfy all monetary obligations owed to ZLand;

                5) Execute a mutual release with ZLand as to all claims,
                liabilities and/or obligations, of any nature whatsoever,
                however arising, known or unknown, relating to the Territory or
                any other franchise territory or contract with ZLand;

                6) Comply with ZLand's then-current qualification and training
                requirements for which Franchisee shall be responsible for all
                retraining costs, travel, meals, lodging and other expenses of
                Franchisee's personnel; and

                7) Upon approval of Franchisee's application for successor
                franchise, sign the then current ZLand Franchise Agreement.

5.      COMMENCEMENT DATE. The Commencement Date will be the earlier of 90 days
after the signing of this Agreement or the date when Franchisee satisfactorily
completes the initial training session. Franchisee shall not begin operation of
the Territory until satisfactory completion of the initial training session.

6.      GENERAL SERVICES OF ZLAND. ZLand shall advise and consult with
Franchisee periodically in connection with the operation of the Territory and
also, upon Franchisee's request, at other reasonable times. ZLand shall
communicate to Franchisee its know-how, new developments, techniques and
improvements in areas of sales, product development and services which are
pertinent to the operation of a Territory using the ZLand System. The
communications shall be accomplished via online, telephonic or face-to-face
discussions, online reports, seminars or mailings, and training sessions. ZLand
shall also make available to Franchisee all additional services, facilities,
rights and privileges relating to the operation of the Territory, which ZLand
makes generally available, from time to time, to all its franchisees operating
territories.

7.      CUSTOMER BILLING SERVICES OF ZLAND. ZLand provides a centralised billing
service. All products and services, whether or not obtained from ZLand or ZLand
affiliates, offered or otherwise provided by Franchisee and/or any similar
businesses must be billed to the customer through our centralised billing
service. Failure to comply with this paragraph 7 may result in the assessment of
a royalty of 15% of the retail price of all such products and services being
charged to Franchisee, which Franchisee shall pay within ten days of receipt of
ZLand's invoice for the same.

8.      SALES OUTSIDE OF YOUR TERRITORY. Franchisee shall not sell to any
accounts physically located within the territory of another ZLand franchisee.
However, Franchisee may sell to accounts not physically located within the
territory of another ZLand franchisee for so long as the territory remains
unoccupied under the following restrictions:

        a. ACCOUNT OWNERSHIP. In the event that a previously unoccupied
territory is sold, all new account contracts and or renewal of existing
contracts in that territory shall be owned by the new territory owner.
Pre-existing contracts in the territory shall remain with the selling franchise
owner for the term (not renewal terms) of the existing contract with that
customer.

        b. OUTSIDE TERRITORY SALES MAXIMUM. If and when the Gross Sales in a
particular territory which Franchisee does not currently have ZLand franchise
rights to reach an aggregate of $150,000 (including one time and recurring
fees), Franchisee shall have 60 days to decide to purchase ZLand franchise
rights to said territory. If Franchisee does not purchase said territory within
the 60 day period, all accounts in said territory (including pre-existing
contracted accounts) shall automatically switch to a ZLand-owned ("company
owned") account status.

9.      SOLICITATION AND SERVICE OF MAJOR ACCOUNTS. Major Accounts are defined
as accounts in which the customer employs more than 500 employees, more than 50%
of whom are employed outside of Franchisee's Territory. Due to the nature of
these accounts, the involvement of more than one franchisee or ZLand may be
needed to provide the customer with quality service. In order to ensure that
such quality service is provided, Franchisee must apply to ZLand to get
authorisation to call on such an account at which time ZLand will inform
Franchisee of any existing account history of which ZLand is aware. In order to
proceed with the sale or service of such an account, Franchisee must submit a
marketing plan, the format of which is detailed in the business manuals, which
will set forth the terms and conditions under which Franchisee propose to
provide customer with service.

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ZLand will review the marketing plan and determine whether to approve, modify or
disapprove it. ZLand will make its determination based on the quality of service
Franchisee can reasonably provide the customer, the effect such services would
have on the franchise channel, and the history of Franchisee's previously
submitted plans. In the event that ZLand do not approve Franchisee's marketing
plan and Franchisee wish to contest such a decision, the matter will be brought
before the Franchise Advisory Board for final determination.

10.     GROSS SALES. For the purposes of this Agreement, the term "Gross Sales"
shall be defined as the total dollar amount of all sales (including but not
limited to one time, recurring or any other types of fees) by Franchisee or any
similar business.

11.     GROSS PROFIT. For the purposes of this Agreement, the term "Gross
Profit" shall be defined as the difference between the monies ZLand collects
from the customer for any products and services provided to the customer and
ZLand's costs on those products and services as established in the then current
price list as specified in the business manuals.

12.     BUSINESS MANUALS. Franchisee shall use a standard chart of accounts as
provided in the business manuals. ZLand shall provide Franchisee with the
business manuals prepared by ZLand for use by franchisees of ZLand territories
similar to the Territory. Such manuals may be provided via hard copies or
on-line files, at ZLand's discretion. The business manuals contain detailed
information including: 1) required operational procedures; 2) sales methods; 3)
bookkeeping and accounting procedures and required reports; 4) business
practices and policies; and 5) other management and advertising policies.
Franchisee agrees to promptly adopt and use exclusively the practices, methods
and policies contained in the business manuals, now and as they may be modified
by ZLand from time to time. Franchisee acknowledges that ZLand is the owner of
all proprietary rights in and to the ZLand System and that information revealed
in the business manuals, in their entirety, constitute confidential trade
secrets. Without the prior written consent of ZLand, Franchisee shall not
disclose the contents of the business manuals to any person, except employees of
Franchisee, who have signed a nondisclosure agreement regarding such
information, for purposes related solely to the operation of the Territory, nor
shall Franchisee reprint or reproduce the manuals in whole or in part for any
purpose except in connection with instruction of employees in the operation of
the Territory. Such manuals, as modified by ZLand from time to time, and the
policies contained therein, are incorporated in this Agreement by reference.

13.     IMPROVEMENTS. Any improvements to the ZLand System or the ZLand products
or services conceived, developed, or acquired by Franchisee shall be promptly
disclosed in writing to ZLand, and Franchisee agrees to immediately thereon
assign, and hereby does assign, its entire right, title, and interest in, to,
and under such improvements including, without limitation, all intellectual
property rights therein, to ZLand. Franchisee shall not implement or use any
such improvements unless and until authorised to do so in writing by ZLand.
Additionally, until such authorisation to implement and use is given by ZLand
Franchisee shall maintain the Improvements in strict confidence.

14.     ADVERTISING. Franchisee shall use only advertising and promotional
materials and programs provided by ZLand or approved in advance, in writing, by
ZLand. All such materials must be submitted to ZLand at least two weeks prior to
their intended publication or use. The approval by ZLand of Franchisee's
advertising and promotional material or the providing of such material by ZLand
to Franchisee shall not, directly or indirectly, require ZLand to pay for such
advertising or promotion.

        a. For local and regional advertising, Franchisee shall expend a minimum
of $2,500, subject to inflation adjustment, each month on local advertising
during their first year of operation of the Territory. For each annual period
thereafter, Franchisee shall spend each month at least the greater of (i) 5% of
Franchisee's monthly Gross Sales or (ii) $1,000, subject to "inflation
adjustment" as provided in paragraph 39 hereof. Amounts paid out in excess of
the minimum requirement in one month may be applied to the subsequent month's
minimum requirement. Franchisee shall submit quarterly reports on the
expenditure of such funds although the funds must be expended as required
monthly. ZLand may in the future institute a regional advertising, publicity and
marketing coop (the "Regional Marketing Coop") in which each territory shall
have one vote. The Regional Marketing Coop shall create its own by-laws with
ZLand's approval. Until such Regional Marketing Coop is instituted, Franchisee's
expenditures of a regional nature shall be counted against their local
advertising requirements.

        b. ZLand may in the future institute a national advertising, publicity
and marketing fund (the "National Marketing Fund") for such advertising,
advertising-related, marketing and/or public relations programs, services

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and/or materials as ZLand, in its sole discretion, deem necessary or
appropriate. When instituted, the National Marketing Fund may be combined with
any marketing fund otherwise established for ZLand franchisees and the funds
merged for use in accordance with this Agreement. ZLand shall be have the right
to use funds for regional advertising if, in its sole discretion, ZLand
determines that such funds will be more effectively used in this manner. Any
funds so diverted to regional advertising shall be diverted to regional
advertising in the region from which they were received. For national
advertising, Franchisee shall contribute each month the greater of (i) 1% of
Gross Sales or (ii) $500, subject to inflation adjustment. Until such time as
ZLand institutes a National Marketing Fund, in addition to and under the same
terms as the amounts required by subparagraph a above, Franchisee shall be
required to spend each month on local advertising the greater of (i) 1% of Gross
Sales or (ii) $500, subject to inflation adjustment. By the 15th day of the
month following the quarter end, Franchisee shall submit reports on the monthly
expenditure of such funds during the prior three months.

15.     TRAINING. Franchisee acknowledges the importance of uniform quality of
business operations among all territories in the ZLand System and agrees to
enroll Franchisee (or the general manager), Franchisee's sales staff, and
Franchisee's production staff, present and future, in ZLand "Basic Training",
which consists of the basic training required to establish such persons as
qualified for their respective positions. ZLand shall make available to
Franchisee the services of its training staff for Basic Training at no charge
for the first year Franchisee operates the Territory. ZLand shall bear the cost
of maintaining the training centre, including the overhead costs of training,
staff salaries, and training materials and agrees to provide to Franchisee both
basic and advanced instruction for the operation of a ZLand System territory.
Franchisee shall pay all traveling, living, compensation or other expenses
incurred by Franchisee and Franchisee's employees in connection with attendance
to such training.

16.     PERFORMANCE STANDARD. Every six months, beginning 12 months after the
Commencement Date, ZLand will compare (i) Franchisee's Gross Sales (as recorded
in the centralised ZLand billing system) made to accounts whose primary office
is located in Franchisee's Territory with (ii) the then-current average Gross
Sales of other franchisees who have a substantially similar territory as to
market ("Market Type Territory"). Such then-current average Gross Sales of such
Market Type Territory will be the "Applicable Standard," and this will be
updated every six months. If Franchisee's Gross Sales do not equal at least 50%
of the Applicable Standard at the end of any six month period, Franchise shall
be notified that it has not met the Applicable Standard and it shall have six
months in which to correct the situation and meet the next Applicable Standard
as determined six months later. If Franchisee does not meet the next Applicable
Standard, Franchisee shall have five days to indicate in writing whether or not
Franchisee wishes to sell Franchisee's Territory to a third party. If Franchisee
indicates that it wishes to sell its Territory, Franchisee will have 120 days
after the date of such notice to complete such sale, subject to all requirements
of this Agreement. Franchisee will, at the time of sale, sign a general release,
in a form prescribed by ZLand, of any and all claims, liabilities and/or
obligations, of any nature whatsoever, however arising, known or unknown,
against ZLand. If Franchisee does not, within such five days, so advise ZLand of
its wish to sell the Territory to a third party, or if no sale meeting the
requirements of this Agreement takes place within such 120 days, or Franchisee
wishes not to sign a general release, Franchisee's rights, and ZLand's
obligations, under this Agreement will terminate immediately on mailing of
written notice of termination.

17.     INITIAL FEE. Franchisee acknowledges that: a) the initial grant of this
Territory and Agreement constitutes the sole consideration for the payment of an
Initial Fee of $30,000 per territorial area (as specified in Attachment 1) paid
by Franchisee to ZLand; and b) the fee has been earned by ZLand (except where
Franchisee, or Franchisee's designated general manager, has not successfully
completed ZLand's Basic Training). If Franchisee, or Franchisee's designated
general manager, has not successfully completed ZLand's Basic Training,
Franchisee shall be refunded the Initial Fee minus ZLand's costs for such
training and this Agreement will be terminated by ZLand with no further
obligation by either party.

18.     REPORTS. By the close of business every Friday, Franchisee shall
coordinate/replicate those databases described in the business manuals with the
ZLand System master databases, in the manner specified by ZLand in the business
manuals. Franchisee shall submit the reports relating to the above databases
specified by ZLand in the business manuals. On or before the 15th day of the
month following the quarter end, Franchisee shall submit, in such form as ZLand
shall reasonably require from time to time and as described in the business
manuals, the financial reports showing the income and expenses of the Territory.
Franchisee shall keep and preserve full and complete records of Gross Sales for
at least three years in a manner and form satisfactory to ZLand and shall also
deliver such additional financial, operating and other information and reports
as ZLand may reasonably request on the forms and in the manner prescribed by
ZLand. Franchisee further agrees to submit within 90 days following the

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close of each fiscal year of the Territory operation, a profit and loss
statement covering operations during such fiscal year and a balance sheet taken
as of the close of such fiscal year, all prepared in accordance with generally
accepted accounting principles and ZLand requirements as described in the
business manuals. If ZLand shall request certification, a public accountant
shall certify the profit and loss statement and the balance sheet, if any, and
consult with ZLand concerning such statement and balance sheet. The original of
each such report required by this paragraph 18 shall be mailed to ZLand at the
address indicated in paragraph 33 herein.

        ZLand shall have the right, at its expense, to inspect and/or audit
Franchisee's accounts, books, database data, records and tax returns at all
times to insure that Franchisee is complying with the terms of this Agreement.
Franchisee shall have the right, at its expense and at any time, to inspect or
cause to be inspected any and all records of their Territory, which are stored
on-line. Franchisee shall also have the right, at its expense and at any time
during business hours, to inspect and audit, or cause to be inspected and
audited, accounting and sales records which relate to the operation of their
Territory. If such inspection discloses that Gross Sales actually exceeded the
amount reported by Franchisee as Gross Sales by an amount equal to 5% or more of
Gross Sales originally reported to ZLand, Franchisee shall bear the cost of such
inspection and audit. If such inspection discloses that Gross Profits actually
exceeded the amount reported by ZLand to Franchisee by an amount equal to 5% or
more of Gross Profits originally reported to Franchisee, ZLand shall bear the
cost of such inspection and audit.

19.     RESTRICTIONS. Franchisee agrees and covenants as follows:

        a. During the term of this Agreement, Franchisee shall not, without the
prior written consent of ZLand, directly or indirectly, engage in, acquire any
financial or beneficial interest (including interests in corporations,
partnerships or trusts, unincorporated associations and joint ventures) in, or
become a part of any business which is similar to the franchise granted in this
Agreement.

        b. For a period of 18 months after termination of this Agreement for any
reason or the sale of the Territory, Franchisee shall not directly or
indirectly, engage in or acquire any financial or beneficial interest (including
interests in corporations, partnerships or trusts, unincorporated associations
and joint ventures) in, or become a part of any business which is similar to the
franchise granted under this Agreement.

        c. Franchisee shall not appropriate, use, or duplicate the ZLand System,
or any portion thereof, for use in any other business or other similar business.

        d. Franchisee shall not disclose or reveal any portion of the ZLand
System to a non-franchisee other than to Franchisee's employees as an incident
of their training.

        e. Franchisee shall acquire no right to use, or to licence the use of,
any name, mark or other intellectual property right granted or to be granted
herein, except in connection with the operation of the Territory and then only
so long as Franchisee is compliance with this Agreement.

        f. Franchisee shall not use any name, mark or other intellectual
property granted or to be granted herein, except in connection with the
operation of the Territory and as specified in the business manuals;

        The restrictions contained in subsections (a) and (b) of this paragraph
19 shall not apply to persons who own less than 2% of the shares of a company
whose shares are listed and traded on a national or regional securities
exchange.

20.     COMPLIANCE WITH ENTIRE SYSTEM. Franchisee acknowledges that every
component of the ZLand System is important to ZLand and to the operation of the
Territory as a ZLand franchise, including a designated product list, uniformity
of service, sales methods, and quality of service.

        ZLand shall have the right to inspect the Territory at all reasonable
times to ensure that Franchisee's operation thereof is in compliance with the
standards and policies of the ZLand System.

        Franchisee shall comply with the entire ZLand System, including, but not
limited to, the following:

                                       7

<PAGE>   8
        a. Operate the Territory in a professional manner; comply with all
business policies, practices and procedures established by ZLand; sell through
the Territory only the products and services now and hereafter designated by
ZLand; and maintain the quality of service in compliance with designated
standards as may be prescribed from time to time by ZLand.

        b. Purchase computer hardware and software in accordance with the
equipment specifications designated by ZLand, and, promptly after notice from
ZLand that the Territory needs such equipment, cause the installation thereof;

        c. Operate the Territory from the Premises, which must conform to site
requirements contained in the business manuals;

        d. Have an answer on Franchisee's ZLand business telephone lines during
all hours, business or non-business hours, as described in the business manuals;
and

        e. Obtain a signed Non-Disclosure and Non-Competition Agreement for each
of their affiliates, paid employees or non-paid workers within ten days after
the affiliate or employee assumes that status with Franchisee;

21.     BEST EFFORTS. Franchisee shall diligently and fully exploit the rights
granted in this Agreement by personally devoting full time and best efforts. In
the event that Franchisee hires a general manager to operate the Territory or
more than one individual, a corporation, or a partnership has executed this
Agreement as Franchisee, then
_______________________________________________________ shall personally devote
full time and best efforts to the operation of the Territory. Franchisee shall
keep from conflicting enterprises or any other activities which would be
detrimental to or interfere with the business of the Territory.

22.     FRANCHISE OWNERS ASSOCIATIONS. ZLand Franchisees may establish one or
more associations and/or sub-associations of ZLand franchisees, to be known
collectively as the ZLand Franchise Owners Association ("ZFOA"). ZFOA may adopt
its own rules, regulations and procedures, provided they do not conflict with
any provision of this Agreement.

23.     INTERFERENCE WITH EMPLOYMENT RELATIONS OF OTHERS. During the term of
this Agreement, Franchisee shall not employ or seek to employ any person who is
at the time employed by ZLand, any of its subsidiaries, or by any person who is
at the time operating a ZLand franchise or otherwise induce, directly or
indirectly, such person to leave such employment. This paragraph 23 shall not be
violated if such person has left the employ of any of the foregoing parties for
a period in excess of six months.

24.     ASSIGNMENT. Franchisee shall not assign or otherwise transfer in whole
or in part (whether voluntarily or by operation of law) directly, indirectly, or
contingently Franchisee's interest in this Agreement without the prior written
consent of ZLand, which consent shall not be withheld unreasonably. In the event
that ZLand grants such written consent, any such assignment or transfer shall
comply with the terms set forth below in this paragraph 24 and shall require
payment to ZLand of a transfer fee of $4,000 plus 25% of the initial fee
specified in paragraph 17 unless otherwise noted below.

        a. DEATH OR PERMANENT INCAPACITY OF FRANCHISEE. Upon the death or
permanent incapacity of Franchisee, the interest of Franchisee in this Territory
may be assigned either pursuant to the terms of sub-paragraph (d) herein or to
one or more of the following persons: Franchisee's spouse, heirs, or nearest
relatives by blood or marriage, subject to the following conditions: (i) such
person shall meet the then current requirements and pass the then current
testing and interviewing process for new franchise applicants, and (ii) such
person shall also execute an agreement by which the person personally assumes
full and unconditional liability for and agrees to perform all the terms and
conditions of this Agreement to the same extent as the original Franchisee. If
such person cannot meet the above conditions, ZLand shall have the option to
operate and/or manage the Territory on behalf of Franchisee or of Franchisee's
estate until the deceased or incapacitated Franchisee's interest is transferred
to another party acceptable to ZLand in accordance with the terms and conditions
of this Agreement. However, in no event shall ZLand operate and manage the
Territory for a period in excess of 12 full calendar months without the consent
of Franchisee or Franchisee's estate. In the event that ZLand so operates and/or
manages the Territory, ZLand shall make a complete account to and return the net
income from such operation to the Franchisee or to the Franchisee's estate, less
a reasonable management fee and expenses. If the disposition of the Territory to
a party acceptable to ZLand has not taken place within 12 months from the date
that ZLand has commenced the operation or management of the

                                       8

<PAGE>   9
Territory on behalf of the deceased or incapacitated Franchisee, then ZLand
shall have the option to purchase the Territory at fair market value for cash or
its common stock at its option.

        b. ASSIGNMENT TO FRANCHISEE'S CORPORATION. ZLand shall, upon
Franchisee's compliance with such requirements as may from time to time be
prescribed by ZLand, including a Stockholders Agreement in the form prescribed
by ZLand, consent to an assignment to a corporation whose shares are wholly
owned and controlled by Franchisee. The corporate name of the corporation shall
not include any of the names or trademarks granted by this Agreement. In the
event of such a transfer, the transfer fee shall be waived. Any subsequent
assignment or transfer, either voluntarily or by operation of law, of all or any
part of said shares shall be made in compliance with the terms and conditions
set forth in sub-paragraph (a) and (b) herein.

        c. SUBLICENSE OF TERRITORY TO SUBFRANCHISEE. Franchisee may subfranchise
any of the territories licensed to it by ZLand hereunder to one or more
subfranchisees; provided that the subfranchisee executes a Franchise Agreement
that is substantially the same as this Agreement and provided further that the
subfranchisee shall not have the right to sub-subfranchise its rights in
accordance with this subparagraph 24.b. No transfer fee (as provided above in
this paragraph 24) shall be payable, and the provisions of subparagraph 24.e.
below shall be inapplicable, in respect of any subfranchise of one or more
territories.

        d. OTHER ASSIGNMENT. In addition to any assignments or contingent
assignments contemplated by the terms of sub-paragraphs (a), (b) or (c) of this
paragraph 24, Franchisee shall not sell, transfer or assign this Territory or
Agreement to any person or persons without ZLand's prior written consent. Such
consent shall not be unreasonably withheld. In the event that any transfer under
this section is made to an existing ZLand franchisee, the transfer fee shall be
waived. In determining whether to grant or withhold such consent, ZLand shall
consider for each prospective transferee, by way of illustration, the following:
(i) work experience and aptitude, (ii) financial background, (iii) character,
(iv) ability to personally devote full time and best efforts to managing the
Territory, (v) residence in the locality of the Territory, (vi) equity interest
in the Territory, (vii) conflicting interests, (viii) willingness to sign the
then current Agreement, and (ix) such other criteria and conditions as ZLand
shall then apply in the case of an application for a new franchise to operate a
ZLand franchise. ZLand's consent shall also be conditioned upon each
transferee's execution of an agreement by which transferee personally assumes
full and unconditional liability for and agrees to perform from the date of such
transfer all obligations, covenants and agreements contained in this Agreement
to the same extent as if transferee had been an original party to this
Agreement. Franchisee-transferor shall continue to remain personally liable for
all affirmative obligations, covenants and agreements contained herein for the
full term of this Agreement unless Franchisee-transferor executes a mutual
release of all claims known and unknown with ZLand, in a form satisfactory to
ZLand, at the time of the transfer.

        e. FIRST OPTION TO PURCHASE. At least 20 days prior to the proposed
effective date, Franchisee or Franchisee's representative shall give ZLand
written notice of intent to sell or otherwise transfer this Territory or
Agreement pursuant to sub-paragraph (d) of this paragraph 23. The notice shall
set forth the name and address of the proposed purchaser and all the terms and
conditions of any offer. ZLand shall have the first option to purchase the
Territory by giving written notice to Franchisee of its intention to purchase on
the same terms as the offer within ten days following ZLand's receipt of such
notice. However, if ZLand fails to exercise its option and the Territory is not
subsequently sold to the proposed purchaser for any reason, ZLand shall continue
to have, upon the same conditions, a first option to purchase the Territory upon
the terms and conditions of any subsequent offer.

25.     FRANCHISEE NOT AN AGENT OF ZLAND. Franchisee shall have no authority,
express or implied, to act as agent of ZLand or any of its affiliates for any
purpose. Franchisee is, and shall remain, an independent contractor responsible
for all obligations and liabilities of, and for all loss or damage to, the
Territory and its business and for all claims or demands based on damage or
destruction of property or based on injury, illness or death of any person or
persons, directly or indirectly, resulting from the operation of the Territory.
Further, Franchisee and ZLand is not and do not intend to be partners,
associates, or joint employers in any way and ZLand shall not be construed to be
jointly liable for any acts or omissions of Franchisee under any circumstances.

26.     INSURANCE. Franchisee shall, at all times during the term of this
Agreement, and for a period of three years thereafter, maintain insurance to
protect ZLand and its successors from the claims, losses and liabilities for
which Franchisee is obligated to protect, defend, hold harmless, and indemnify
ZLand and its successors pursuant to this

                                       9

<PAGE>   10
Agreement including, but not limited to, (i) claims under Worker's Compensation
and State Disability Acts; (ii) claims for damages because of bodily injury,
sickness, disease or death of any of Franchisee's employees or of any other
person which arises out of any act or omission by Franchisee, Franchisee's
employees or agents; (iii) claims for damages because of injury to or
destruction of tangible property, including loss of use resulting therefrom,
which arise out of any act or omission of Franchisee, Franchisee's employees or
agents; and (iv) product liability claims arising out of Franchisee's
manufacture, marketing, use, distribution or sale of any products or services.
The insurance maintained by Franchisee shall include a general liability
insurance policy in an amount of at least $1,000,000 or in such greater amounts
as ZLand may from time to time reasonably require. Such policies shall name
ZLand as an additional insured. Such policies shall provide that the same may
not be canceled or modified without 30 days prior notice to ZLand. Each time any
such policy is issued or renewed, Franchisee shall furnish ZLand with a
certificate of insurance showing ZLand as an additional insured and indicating
that such policy may not be canceled or modified without 30 days prior notice to
ZLand. In addition, if requested by ZLand, Franchisee shall furnish ZLand with a
complete copy of each such policy. If such a policy is not obtained, Franchisee
authorise ZLand to obtain such a policy and charge any and all amounts incurred
to Franchisee and deduct said amount from any amounts then due from ZLand to
Franchisee. ZLand shall, for the duration of this Agreement, maintain a general
business liability insurance policy in the amount of at least $1,000,000 or in
such greater amounts as ZLand may from time to time consider necessary.

27.     TERMINATION BY FRANCHISEE. Franchisee may terminate this Agreement by
giving ZLand 90 days written notice and sign a general release, in form
prescribed by ZLand, of any and all claims, liabilities and/or obligations, of
any nature whatsoever, however arising, known or unknown, against ZLand.

28.     IMMEDIATE TERMINATION BY ZLAND. The parties agree that the occurrence of
any of the following events shall constitute a material breach of this Agreement
and violate the essence of Franchisee's obligations. In the event that any of
the following events occur, ZLand may, at its election and without prejudice to
any of its other rights or remedies at law or in equity, immediately terminate
this Agreement upon written notice of such election to Franchisee:

        a. Except as otherwise required by the United States Bankruptcy Code, if
Franchisee becomes insolvent, is adjudicated a bankrupt or files or has filed
against them a petition in bankruptcy, reorganisation or similar proceeding;

        b. If Franchisee is convicted of a felony or any criminal misconduct;

        c. If Franchisee or any affiliates bills any customer directly for any
products and services;

        d. If Franchisee begins operation of their Territory without
satisfactorily completing the initial training;

        e. If Franchisee has been in default (even if cured and whether or not
for the same reason) more than three times in any one year period; or

        f. If Franchisee files any legal action (including arbitration) against
ZLand and/or any related entities and does not receive a final judgment or award
substantially in their favor on the merits.

29.     NOTICED TERMINATION BY ZLAND. The parties agree that the occurrence of
any of the following events shall constitute a material breach of this Agreement
and, without prejudice to any of its other rights or remedies at law or in
equity, ZLand at its election, may terminate this Agreement upon the occurrence
of any of the following events with 30 days written notice if the notified
breach has not been cured within the 30 day notice period:

        a. If Franchisee fails to submit to ZLand in a timely manner any
information Franchisee is required to submit under this Agreement and/or the
business manuals;

        b. If Franchisee fails to begin operation of the Territory within 90
days of the Commencement Date of this Agreement, or if Franchisee fails to
operate their Territory in accordance with the business manuals;

        c. If Franchisee owns or operates any unauthorised Territory or sells,
distributes or offers for sale outside of their Territory any other products or
services without ZLand's written approval;

                                       10

<PAGE>   11
        d. If Franchisee fails to make any payment when due under this
Agreement, the business manuals or any other agreement between Franchisee and
ZLand or any affiliate;

        e. If Franchisee fails to make the required advertising expenditures
when required under this Agreement, the business manuals or any other agreement
between Franchisee and ZLand or any affiliate;

        f. If Franchisee misuses the trade name, trademarks or service marks, or
the ZLand System or engages in conduct which reflects materially and unfavorably
upon the goodwill associated with them or if Franchisee uses in a ZLand
Territory business any names, marks, systems, logotypes or symbols that ZLand
has not authorised Franchisee to use;

        g. If Franchisee or any affiliates have any direct or indirect interest
in the ownership or operation of any business that is confusingly similar to a
ZLand Territory business or uses the ZLand System or any trade names, trademarks
or service marks associated therewith;

        h. If Franchisee fails to obtain a signed Non-Disclosure and
Non-Competition Agreement for each of their affiliates, paid employees or
non-paid workers within ten days after the affiliate or employee assumes that
status with Franchisee;

        i. If Franchisee attempts to assign their rights under this Agreement in
any manner not authorised by this Agreement;

        j. If Franchisee or any affiliates have made any material
misrepresentation in connection with the acquisition of the Territory to induce
ZLand to enter into this Agreement;

        k. If Franchisee acts without ZLand's prior approval or consent in
regard to a matter for which ZLand's prior approval or consent is expressly
required by this Agreement and/or the business manuals;

        l. If Franchisee, their general manager or their employees fail to
answer the Territory's business telephone line for a period of three consecutive
business days, exclusive of weekends and Federal or State holidays;

        m. If Franchisee fails to permanently correct a breach of this Agreement
or to meet the standards set out in the business manuals after being twice
requested in writing by ZLand to correct the problem in any 12 month period;

        n. If Franchisee lists or places any unauthorised copyrighted or
trademarked material or any material legally judged to be obscene, threatening,
libelous or classified by the US government on ZLand's servers; or

        o. If Franchisee fails to meet the performance criteria set out in
paragraph 16.

30.     WITHHOLDING CONSENT TO TRANSFER. Any uncured breach of the terms of this
Agreement shall be sufficient reason for ZLand to withhold approval of its
consent to any assignment or transfer of Franchisee's interest in this Territory
provided for herein.

31.     EFFECT OF TERMINATION BY ZLAND.

        a. In the event of any termination of this Agreement by ZLand, ZLand
shall have an immediate right to enter and take possession of the Premises and
Territory in order to maintain continuous operation of the Territory, to provide
customers with an acceptable level of customer service, to provide for orderly
change of management and disposition of personal property, and to otherwise
protect ZLand's interests.

        b. Upon termination or expiration of this Agreement, Franchisee shall
forthwith return to ZLand any copies of the business manuals in Franchisee's
possession, together with all other material containing trade secrets, operating
instructions or business practices; discontinue the use of the ZLand System and
its associated trade names, service marks and trademarks or the use of any and
all signs, printed or online advertising bearing the name and marks, or any
reference to them; not disclose, reveal or publish all or any portion of the
ZLand System; and

                                       11

<PAGE>   12
Franchisee shall not thereafter use any trade name, service mark or trademark
similar to or likely to be confused with those of ZLand.

32.     EFFECT OF WAIVERS. No waiver by ZLand or any breach or a series of
breaches of this Agreement shall constitute a waiver of any subsequent breach or
waiver of the terms of this Agreement.

33.     NOTICES. Any notice hereunder shall be in writing and shall be delivered
by personal service or by United States certified or registered mail, with
postage prepaid, addressed to Franchisee at the Premises or to ZLand at 27081
Aliso Creek Road, Aliso Viejo, California 92656. Either party, by a similar
written notice, may change the address to which notices shall be sent.

34.     DISPUTE RESOLUTION. Both parties agree to resolve any and all claims,
disputes and disagreements if the following manner:

        a. First, the matter will be discussed in a face-to-face meeting between
the parties. This meeting will be held at a location reasonably convenient to
Franchisee and within 30 days after either party gives written notice to the
other proposing such a meeting.

        b. If the matter is not successfully resolved, it will be resolved by
submission for binding arbitration in Orange County, California before and in
accordance with the arbitration rules of Franchise Arbitration and Mediation
Services ("FAM"); provided that if such arbitration is unable to be heard by FAM
for any reason, the arbitration will be conducted before and in accordance with
the Commercial Arbitration Rules of the American Arbitration Association. The
fees and expenses of the arbitrator(s) and/or arbitration organisation shall be
shared equally by the parties. In each case, the parties to any
mediation/arbitration will execute appropriate confidentiality agreements,
excepting only such public disclosures and filings as are required by law. Each
participant must submit or file any claim which would constitute a compulsory
counterclaim (as defined by the applicable rule under the Federal Rules of Civil
Procedure) within the same proceeding as the claim to which it relates. Any such
claim which is not submitted or filed in such proceeding will be forever barred.

        c. The obligation herein to mediate and/or arbitrate will not be binding
on ZLand with respect to claims or issues relating primarily to (i) the validity
of any trade-marks, service marks or other intellectual property of ZLand's,
(ii) ZLand's rights to obtain possession of any real and/or personal property
(including any action in unlawful detainer, ejectment or otherwise) and/or (iii)
ZLand's rights to receive and enforce a temporary restraining order, preliminary
injunction, permanent injunction or other equitable relief.

        d. If any party to an arbitration wishes to appeal any final award by an
arbitrator (there will be no appeal of interim awards or other interim relief),
that party can appeal, within 30 days of such final award, to a three arbitrator
panel to be appointed by the same organisation as conducted the arbitration. The
issues on appeal will be limited to the proper application of the law to the
facts found at the arbitration and will not include any trial de novo or other
fact-finding function. The party requesting such appeal must pay all costs and
fees charged by such arbitration appeal panel and/or arbitration organisation in
connection with such appeal, as well as posting any bond deemed appropriate by
such arbitration organisation or arbitration appeal panel. In addition, a party
requesting appeal, and who does not prevail on appeal, will pay the other
party's (or parties') attorneys' fees and other costs of responding to such
appeal.

        e. Each party knowingly waives all rights to trial by a court or jury,
understanding that arbitration may be less formal than a court or jury trial,
may use different rules of procedure and evidence and that appeal is generally
less available, still strongly preferring arbitration to resolve any disputes,
except as provided in subsection (d) above. Each party also waives all rights to
any claims for (whether by claim, counter-claim, offset, way of defence or
otherwise), punitive, exemplary, multiple, pain-and-suffering, mental distress,
incidental, consequential, special, lost income and/or profits and/or similar
damages under any theory whatsoever, both parties agreeing that such claims are
inherently speculative and subject to abuse.

        f. If either party institutes any action against the other party to
secure or protect their rights under the terms of this Agreement, in addition to
any judgment entered in its favor, that party shall be entitled to recover such
reasonable attorneys' fees as may be allowed by the arbitrator together with
arbitration costs and expenses of such action.

                                       12

<PAGE>   13
35.     INDEMNIFICATION. If ZLand shall be subject to any claim, demand or
penalty or become a party to any suit or other judicial or administrative
proceeding by reason of any claimed act or omission by Franchisee, Franchisee's
employees or agents, or by reason of any act occurring on the Premises, or by
reason of an omission with respect to the business or operation of the
Territory, Franchisee shall indemnify and hold ZLand harmless against all
judgments, settlements, penalties, and expenses, including attorneys' fees,
court costs and other expenses or litigation or administrative proceeding,
incurred by or imposed on ZLand in connection with the investigation or defence
relating to such claim or litigation or administrative proceeding and, at the
election of ZLand.

        ZLand shall indemnify and hold Franchisee harmless from all fines,
suits, proceedings, claims, demands, actions, loss, damages, costs, fees
(including attorney's fees and related expenses) and/or any other expense,
obligation and/or liability of any kind or nature, however arising, growing out
of or otherwise connected with the sale of any products and services to
Franchisee by ZLand to the extent that those products and services are in
violation of ZLand's warranty of such items to the customer. Additionally, ZLand
will indemnify and hold Franchisee harmless from all fines, suits, proceedings,
claims, demands, actions, loss, damages, costs, fees (including attorney's fees
and related expenses) and/or any other expense, obligation and/or liability of
any kind or nature, however arising, growing out of or otherwise connected with
and/or related to the use of ZLand's patents, trademarks, trade name, and
service marks, provided Franchisee is and has been at all relevant times in
compliance with ZLand's standards regarding the use of such items

36.     LIMITED WARRANTY. With respect to any products and services provided,
approved or otherwise by ZLand, other than specific written warranties expressly
provided by ZLand in connection with such items, such items are provided without
any warranties, express or implied, the warranties of merchantability and
fitness for a particular purpose being expressly disclaimed, nor do there exist
any express or implied warranties on the part of ZLand, as to the design,
condition, capacity, performance or any other aspect of such items or their
material or workmanship. Any warranty or other responsibility with respect to
any products and/or services or otherwise will be those of the manufacturers or
service providers only.

        With respect to the products and services provided by ZLand, ZLand
warrants these items only to the extent expressly set forth in the ZLand
PowerSuite Sales Agreement or other standard sales agreements, provided to
Franchisee for use with its customers, and under the condition that such
standard sales agreements were used in connection with the sale of the products
and services for which Franchisee wishes to exercise this warranty.

37.     CONSTRUCTION AND SEVERABILITY. All references in this Agreement to the
singular shall include the plural where applicable. If any part of this
Agreement for any reason shall be declared invalid, such decision shall not
affect the validity of any remaining portion, which shall remain in full force
and effect. In the event that any material provision of this Agreement shall be
stricken or declared invalid, ZLand shall have the right to terminate this
Agreement.

38.     SCOPE AND MODIFICATION OF AGREEMENT. This Agreement (including
Attachment 1 and any riders hereto) constitutes the entire agreement between the
parties and supersedes all prior and contemporaneous oral or written, agreements
or understandings of the parties. No interpretation, change, termination or
waiver of any of the provisions hereof shall be binding upon ZLand unless in
writing signed by the President or Director of Franchise Licensing for ZLand,
and which is specifically identified as an amendment hereto. No modification,
waiver, termination, rescission, discharge or cancellation of this Agreement
shall affect the right of any party hereto to enforce any claim or right
hereunder, whether or not liquidated, which occurred prior to the date of such
modification, waiver, termination, rescission, discharge or cancellation.

39.     INFLATION ADJUSTMENT. The term "inflation adjustment" shall refer to
changes in the annual average of the Consumer Price Index for All Urban
Consumers, Service Group Only, 1982-1984 = 100, published by the Bureau of Labor
Statistics of the United States Department of Labor (or the highest similar
future index if these figures become unavailable).

40.     GOVERNING LAW. To the extent applicable, procedural and jurisdictional
issues respecting arbitration of disputes under this Agreement shall be governed
by the United States Arbitration Act (9 U.S.C. Section 1 et seq.). To the extent
applicable, any issue involving the ZLand Marks shall be governed by the Lanham
Act (15 U.S.C. Section 1051 et seq.). To the extent applicable, all issues
involving (i) modification of this Agreement and (ii) non-competition covenants
or obligations of either ZLand or Franchisee after termination of this Agreement
shall be governed by the

                                       13

<PAGE>   14
laws of the state in which Franchisee is domiciled. Otherwise, this Agreement
and the totality of the legal relations among the parties hereto shall be
governed by and construed in accordance with the laws of the State of
California.

41      METHOD OF PAYMENTS. Franchisee shall make all payments under this
Agreement in immediately available United States Dollars at ZLand's office
listed above or at such other place and in such other manner as ZLand may
direct, free of all taxes and charges of any nature other than (i) income taxes
levied by the United States Government or any state, municipality or other
subdivision thereof on such payments and (ii) income taxes, or taxes in the
nature of income taxes, including withholding taxes, levied on by any
governmental authority in Austria or any political subdivision thereof by reason
of such payments. If income taxes, or taxes in the nature of income taxes,
levied on by such governmental authority on any such payment are required to be
withheld from such payment or otherwise collected by Franchisee and remitted to
a taxing authority, Franchisee shall withhold and pay to the competent authority
any such taxes or withholdings, and Franchisee's obligation to make such payment
to ZLand shall be reduced by an amount in dollars equivalent to the amount of
tax withheld or collected and remitted to such taxing authority, effective upon
the delivery to ZLand by Franchisee of a receipt or other documentation
evidencing to ZLand's satisfaction that such tax has in fact been so withheld or
collected and remitted. Upon becoming aware that any such governmental authority
proposes to levy or to take any action which would result in increasing income
taxes, or taxes in the nature of income taxes, on any such payment, or that such
a levy has been made or any such action has been taken, Franchisee shall
promptly provide ZLand with a written statement of the facts known to Franchisee
(failure to do so shall not be a material breach of this Agreement).

42      ADVANCE DEPOSIT. If Franchisee defaults in any obligation to make timely
payment of any sums due ZLand under this Agreement three times within any period
of 12 consecutive months, ZLand may require upon not less than 14 days prior
written notice that Franchisee deposit with ZLand an amount equal to the total
of all amounts that became payable from Franchisee to ZLand under this Agreement
during any 30-day period designated by ZLand and occurring within the six months
preceding such notice ("Advance Deposit"). ZLand shall hold the Advance Deposit
in its general funds but shall keep a separate accounting thereof, without
allowance for interest, for a period of six months following the date of
creation of the Advance Deposit, provided that if Franchisee shall default in
any obligation to make timely payment of any sums due ZLand under this Agreement
during such period, ZLand shall hold the Advance Deposit for a period of six
months following the date of Franchisee's latest default. If Franchisee defaults
in its obligations to pay any sums due ZLand under this Agreement while funds
are held as an Advance Deposit, ZLand may withdraw from the Advance Deposit such
sums as are necessary to pay deficiencies created by Franchisee's default.
Franchisee shall be obligated to replace any sums as may be withdrawn by ZLand
within seven days of such withdrawal. Nothing contained in this section 4.08
shall in any way affect the amount or manner of payment of sums due ZLand under
this Agreement during any period in which such Advance Deposit is held. ZLand's
right to withdraw sums from the Advance Deposit do not and will not in any
manner act to cure Franchisee's defaults under this Agreement.

43      EXCHANGE CONTROL. On a timely basis, Franchisee shall make all necessary
applications and secure any and all exchange clearances, currency control
authorizations (including approval, if necessary, of appropriate Canadian bank
authorities (the "Bank")) and other governmental releases and do all other
lawful things necessary from time to time to permit Franchisee to make the
payments required under this Agreement when due, as prescribed herein; provided
however payment due ZLand may be deposited in an escrow or similar account with
a fiduciary in Canada pending the obtaining of required Bank approvals, and
Franchisee shall not be liable for delays in such approvals beyond the control
of Franchisee. ZLand shall have no obligation to commence or continue
performance of this Agreement unless Franchisee has obtained all clearances,
authorizations and releases necessary to permit Franchisee to pay ZLand as
required herein. If any restrictions are imposed under applicable law, upon the
exchange of currencies or transfer of funds by Franchisee to ZLand in accordance
with this Agreement, ZLand shall have the right, upon the delivery of written
notice to Franchisee, to require Franchisee to deposit all sums payable
hereunder and subject to such restriction into an account or repository under
ZLand's control located in Austria. If any such restriction continues for more
than three months, ZLand shall have the right, upon the delivery of written
notice to Franchisee, to terminate this Agreement, whether or not ZLand may have
previously elected to require Franchisee to deposit sums into a controlled
account or repository.

44.     ACKNOWLEDGMENT. Franchisee acknowledges that:

                                       14

<PAGE>   15
        a. The term of this Franchisee is set forth in paragraph 3(b) hereof and
a successor franchise shall only be granted pursuant to strict compliance with
conditions set forth in paragraph 4(a);

        b. Franchisee hereby represents that Franchisee has received a copy of
this Agreement, has read and understands all obligations being undertaken and
has had an opportunity to consult with Franchisee's attorney with respect
thereto at least five business days prior to execution;

        c. ZLand has made no representation as to the future profitability of
the Territory;

        d. Prior to the execution of this Agreement, Franchisee has had ample
opportunity to contact existing franchisees of ZLand and to investigate all
representations made by ZLand relating to the ZLand System;

        e. This Agreement establishes the Territory at the location specified on
page 1 hereof only and that no "exclusive", "protected" or other territorial
rights in the contiguous market area of such Territory is hereby granted or
inferred;

        f. This Agreement supersedes any and all other agreements,
representations, respecting the Territory and contains all the terms,
conditions, and obligations of the parties with respect to the grant of this
Territory;

        g. Neither ZLand nor anyone acting on its behalf has made any
representations, inducement, promises, or agreements, orally or otherwise,
respecting the subject matter of this Territory or Agreement, which is not
embodied herein or set forth in the Uniform Franchise Offering Circular for
Prospective Franchisees; and

        h. This Territory is offered to Franchisee personally and to no other,
and may not be accepted by any other person, partnership or corporation, or
transferred by assignment, will or operation of law.

        IN WITNESS WHEREOF, each of the undersigned has here unto affixed his or
her signature on the day and year in this instrument first above written.

ZLAND, INC.

By:
    -------------------------------           -------------------------------
    John W. Veenstra, President and                                     Date
    Chief Executive Officer

Franchisee (                               )
            -------------------------------

By:
    -------------------------------           -------------------------------

Print Name:
            -------------------------------           -------------------------

                                       15

<PAGE>   16
                                  ATTACHMENT 1

                                    TERRITORY

Your Territory is defined by the Canadian Postal Codes listed below and is a
_______________________ Market Type of Territory.

The Territory consists of _______ territorial areas, each requiring payment of
$30,000. The total Initial Fee due is $ ________________.

                                       16<PAGE>   1
                                                                    EXHIBI 10.13

                                   ZLAND GMBH
                 BUSINESS PROGRAM FRANCHISE AGREEMENT (GERMANY)

This ZLAND GmbH BUSINESS PROGRAM FRANCHISE AGREEMENT (hereinafter referred to as
the "Agreement") is dated as of ______________, 2000, and is between

                                   ZLand GmbH,

a German corporation whose principal office is located at

                            Rosenheimer Strasse 143 b
                                D - 81671 Munchen
                                     Germany

                     - hereinafter referred to as "ZLand" -

and

                   - hereinafter referred to as "Franchisee" -

                    -------------------------------

                    -------------------------------

                    -------------------------------

whose address for purposes of this Agreement is:

                    -------------------------------

                    -------------------------------

                    -------------------------------

<PAGE>   2
                                      -2-

WHEREAS,

ZLand and its parent company, ZLand.com, Inc., a Delaware corporation, have
devised and continued to develop strategic internet products and services.
ZLand, Inc. is the holder of intellectual property rights in certain valuable
trade names, service marks and trademarks, including, without limitation, the
trade names ZLand.com (TM) and ZLand , proprietary rights in software and
proprietary rights to information relating to methods of doing business.
ZLand.com has developed strategic internet products and services, particularly
the ZLand.com (TM) product line of business applications, business methods,
technical knowledge, commercial ideas, advertising material, marketing
strategies, administrative procedures, business forms, employee training
techniques, which, taken together, provide the basis for the operation of a
proprietary business offering customers the ability to conduct commerce and
other business activities on the internet with minimal investment and low
monthly costs. ZLand.com has expended time, effort and money in developing the
know-how and the method for this ZLand Business which today enjoys remarkable
goodwill in the United States of America. ZLand has the right to authorize the
adoption and use of the ZLand System in Germany and, thus, also in the
Territory.

WHEREAS,

Franchisee intends to adopt and use the ZLand System in the Territory. For this
purpose, Franchisee desires to use the ZLand System in the conduct of the ZLand
Business, including the ZLand Marks, advertising, marketing and sales programs
and techniques. Franchisee is aware of the fact that the foundation of the ZLand
System and the essence of this Agreement is Franchisee's adherence to ZLand's
standards and policies which provide for uniform operation and service of all
ZLand Franchisees through the ZLand System including, but not limited to,
selling only approved products and services; the use of only prescribed or
approved advertising; and strict compliance with established customer service
policies. Franchisee is aware that Franchisee's compliance with the foregoing
standards and policies, set forth herein and in the ZLand Business Manuals, in
conjunction with the ZLand Marks provides the basis for the valuable goodwill of
the ZLand System. Franchisee is furthermore willing to establish and maintain a
close personal working relationship with ZLand in the conduct of Franchisee's
ZLand Business and to perform the obligations contained in this Agreement.

<PAGE>   3
                                      -3-

NOW, THEREFORE, the parties agree as follows:

1.      Definitions

        a)      "BUSINESS MANUALS" shall mean the manual or manuals (including
                the "Confidential Operations Manual" and others regardless of
                title) containing policies and procedures to be adhered to by
                Franchisee in performing under this Agreement. The Business
                Manuals contain detailed information including:

                (1)     required operational procedures;

                (2)     sales methods;

                (3)     book keeping and accounting procedures and required
                        reports;

                (4)     business practices and policies; and

                (5)     other management and advertising policies.

                A copy of the Business Manuals, particularly the Confidential
                Operations Manual, with the presently valid text is attached to
                this Agreement as Exhibit 1.

        b)      "GROSS SALES" means the total Dollar amount of all sales
                (including but not limited to one time, recurring or any other
                types of fees) by Franchisee or any similar business.

        c)      "MUTUAL ADJUSTMENT" means an adjustment to any fee or charge
                specified under this Agreement, arrived at through good faith
                negotiations between the parties, and reflecting a change of
                more than 5 % in the general average living costs (as calculated
                and published from time to time by the Statistisches Bundesamt)
                from the Effective Date of this Agreement, or from the date of
                the last adjustment to the fees and charges.

        d)      "PREMISES" means a business location acceptable to ZLand and
                located in the "Territory", from which Franchisee conducts the
                ZLand Business.

        e)      "TERRITORY" means the territory or territories described in
                Exhibit 2 attached to this Agreement.

<PAGE>   4
                                      -4-

        f)      "ZLAND BUSINESS" means strategic internet products and services
                including the ZLand.com (TM) product line of business
                applications, business methods, technical knowledge, commercial
                ideas, advertising material, marketing strategies,
                administrative procedures, business forms, employee training
                techniques, which, taken together, provide the basis for the
                operation of a proprietary business offering customers the
                ability to conduct commerce and other business activities on the
                internet with minimal investment and low monthly costs.

        g)      "ZLAND MARKS" means the trade names, trademarks and service
                marks, including marks that enjoy trade dress (get-up)
                protection that ZLand designates, from to time, to be part of
                the ZLand System. Copies of the current ZLand Marks are attached
                to this Agreement as Exhibit 3.

        h)      "ZLAND SYSTEM" means an interdependent network composed of
                ZLand, Franchisee, and any other people or companies that ZLand
                has licensed to use any of the ZLand Marks and/or ZLand System.
                ZLand System is a comprehensive marketing and operational system
                prescribed by ZLand to be used in the conduct of the ZLand
                Business, as set forth in this Agreement and the Business
                Manuals, as amended from to time. The ZLand System shall
                include, among other things, the ZLand Marks, advertising,
                marketing and sales programs and techniques, training programs
                and materials, artwork, graphics, lay-outs, slogans, names,
                titles, text and other intellectual property that ZLand makes
                available to Franchisee. ZLand may improve and/or change the
                ZLand System from to time, including but not limited to, adding,
                deleting or modifying elements of the ZLand System, establishing
                categories or classifications of Franchisees and amending the
                Business Manuals for the intended purpose of making the ZLand
                System more effective, efficient, economical or competitive
                and/or better serving the public.

2.      Franchise Grant and Term

        a)      Basic Grant

                ZLand grants to Franchisee, for the term stated in this
                Agreement, the right, license and privilege to operate as a
                ZLand Franchisee, which includes the following rights, licenses
                and privileges:

<PAGE>   5
                                      -5-

                (i)     to adopt and use the ZLand System in the Territory in
                        connection with the sale of those products and in
                        connection with those services which have been
                        designated by ZLand;

                (ii)    to advertise to the public that Franchisee is a
                        Franchisee of ZLand;

                (iii)   to operate the Territory under the ZLand System from the
                        premises.

                ZLand shall not operate, nor authorize any other ZLand
                franchisee to operate, at premises physically situated within
                the Territory.

                ZLand shall not actively sell, nor authorize any other ZLand
                franchisee to actively sell, to accounts physically situated
                within the Territory. ZLand and other ZLand franchisees shall,
                however, be able to sell to accounts located within the
                Territory, if, and inasfar as ZLand respectively other ZLand
                franchisees are not actively selling to such accounts.

                Franchisee shall not operate from any premises other than the
                premises that have been approved by ZLand in writing.

                Franchisee has received international disclosure documentation
                from ZLand describing the franchise and ZLand System, and has
                conducted its own review of the feasibility of the franchise in
                the Territory.

                Franchisee acknowledges its understanding of ZLand's basic
                business policy that ZLand will grant franchises only to those
                individuals who will work full time (or hire an acceptable full
                time manager) in the operation of their franchised ZLand
                Business. Thus, Franchisee shall either by herself/himself work
                full time or hire an acceptable full time manager in the
                operation of their franchised ZLand Business.

        b)      Term

                The term of this Agreement shall begin on the Commencement Date.
                The Commencement Date will be the date when Franchisee
                satisfactorily completes the initial training session referred
                to in Paragraph 6 of this Agreement. Furthermore, both parties
                must have signed this Agreement.

<PAGE>   6
                                      -6-

                This Agreement shall continue for 5 years unless terminated
                prior thereto by either party pursuant to the provisions hereof.

3.      ZLand Marks

        a)      Grant of Trademark License

                ZLand hereby grants to Franchisee the right during the term
                hereof to use and display the ZLand Marks in accordance with the
                provisions contained herein and in the Confidential Operations
                Manual, solely in connection with the operation of the
                franchised business. Franchisee shall not use or display the
                ZLand Marks in connection with the performance of any other
                service or the conduct of any activity outside the scope of the
                franchised business.

                Franchisee acknowledges that ZLand prescribes minimum standards
                respecting the nature and quality of the goods and services used
                by Franchisee in connection with which the ZLand Marks are used.
                Franchisee agrees that as between ZLand and Franchisee, the
                ZLand Marks are the exclusive property of ZLand. Franchisee now
                asserts no claim and will hereafter assert no claim to any
                goodwill, reputation or ownership thereof by virtue of
                Franchisee's franchised or licensed use thereof or otherwise. It
                is expressly understood and agreed that ownership and title of
                the ZLand Marks and ZLand's manuals, bulletins, instruction
                sheets, forms, methods of operation and goodwill are and, as
                between ZLand and Franchisee, shall remain vested solely in
                ZLand, and the use thereof is only co-extensive with the term of
                this Agreement.

                Franchisee acknowledges that the material and information now
                and hereafter provided and/or revealed to Franchisee pursuant to
                this Agreement (including in particular, but without limitation,
                the contents of the Confidential Operations Manual) are
                confidential trade secrets of ZLand and are revealed in
                confidence, and Franchisee expressly agrees to keep and respect
                the confidences so reposed, both during the term of this
                Agreement and thereafter inasfar and as long as the material and
                information will not become part of the public domain for which
                Franchisee will bear the burden of proof.

<PAGE>   7
                                      -7-

        b)      Use of other trademarks

                Franchisee shall not use or display or permit the use or display
                of trademarks, trade names, service marks, insignias or logo
                types other than the ZLand Marks that have been approved for use
                by ZLand in writing

                (i)     in any advertisement that contains the words "ZLand" or
                        any other ZLand Marks,

                (ii)    in or on any Premises or place of business of Franchisee
                        in any manner that is reasonably visible from outside
                        such Premises or place of business,

                (iii)   in any computer system used at any Premises or place of
                        business of Franchisee,

                (iv)    in answering telephones at the Premises or otherwise in
                        connection with the Franchise Business,

                except as otherwise expressly permitted herein or in the
                Confidential Operations Manual.

        c)      Infringement Claims and Defense of ZLand Marks

                If Franchisee receives notice or otherwise becomes aware of any
                claim, suit or demand against it by any party other than ZLand
                on account of any alleged infringement, unfair competition or
                similar matter arising from its use of any of the ZLand Marks in
                accordance with the terms of this Agreement, Franchisee shall
                promptly notify ZLand of any such claim, suit or demand.
                Franchisee shall have no power, right or authority to settle or
                compromise any such claim, suit or demand by a third party
                without the prior written consent of ZLand.

                ZLand is obligated to protect and defend the integrity of the
                ZLand Marks, including the right of Franchisee to conduct the
                Franchise Business under the ZLand marks. In its sole
                discretion, ZLand shall determine whether to defend, compromise
                or settle any such claim, suit or demand at ZLand's cost and
                expense. Franchisee agrees to cooperate fully in such matter, at
                no cost or ex-

<PAGE>   8
                                      -8-

                pense to Franchisee, except if the claim, suit or demand arises
                as a result of action or inaction or default of Franchisee.

                ZLand shall have the sole discretion to decide whether any
                action will be undertaken against any third party using any
                trademark similar to any of the ZLand Marks.

4.      Location of Premises, Disclaimer

        ZLand does not provide assistance in actual site selection for Premises.
        However, ZLand reserves the right to approve any site where ZLand
        Business is conducted. Franchisee acknowledges and agrees that ZLand's
        approval of the Premises and any other of Franchisee's ZLand Business
        locations

        (i)     is no more than confirmation that the location meets ZLand's own
                minimum criteria,

        (ii)    does not constitute a representation that the ZLand Business
                will be profitable and

        (iii)   does not impose any liability or obligation on ZLand.

5.      Successor Franchise

        a)      Successor Franchise for a further two-year-period

                Franchisee shall have the right to a successor franchise for the
                Territory as described in this Agreement for a further
                two-year-period provided Franchisee meets all the requirements
                set forth in this Section below. Franchisee understands and
                acknowledges that any such successor franchise shall be on the
                then-current terms set forth in the then-current standard ZLand
                Franchise Agreement, which may be substantially different from
                the terms contained herein. Franchisee must give written notice
                that it wishes to apply for a successor ZLand Franchise not less
                than 6 months, but not more than 12 months, prior of the
                expiration of this Agreement.

<PAGE>   9
                                      -9-

               A successor franchise for a further two-year-period shall be
               granted to Franchisee if Franchisee meets all of the conditions
               and requirements set forth below:

                (i)     bring the Premises and Territory and Franchisee's
                        operation into full compliance with this Agreement and
                        the specifications and standards then applicable for new
                        ZLand franchisees and present evidence satisfactory to
                        ZLand thereof;

                (ii)    satisfy all monetary obligations owed to ZLand;

                (iii)   execute a mutual release with ZLand as to all claims,
                        liabilities and/or obligations, of any nature
                        whatsoever, however arising, known or unknown, relating
                        to the Territory or any other franchise territory or
                        contract with ZLand;

                (iv)    comply with ZLand's then-current qualification and
                        training requirements for which Franchisee shall be
                        responsible for all retraining costs, travel, meals,
                        lodging and other expenses of Franchisee's personnel;
                        and

                (v)     upon approval of Franchisee's application for successor
                        franchise, sign the then-current ZLand Franchise
                        Agreement.

        b)      Successor Franchise for a further five-year-period

                If Franchisee has exercised the option listed under Paragraph 5
                a) of this Agreement and if Franchisee and ZLand are doing
                business under the successor franchise for the further
                two-year-period as listed under Paragraph 5 a) of this
                Agreement, Franchisee shall furthermore have the right to a
                further successor franchise for the Territory as described in
                this Agreement for another five-year-period provided Franchisee
                meets all the requirements set forth in this Section below.
                Franchisee understands and acknowledges that any such successor
                franchise for a further five-year-period shall be on the
                then-current terms set forth in the then-current standard ZLand
                franchise agreement, which may be substantially different from
                the terms contained herein. Franchisee must give written notice
                that it wishes to apply for a successor ZLand franchise not less
                than 6 months, but not more than 12 months, prior to the
                expiration of the preceding two-year franchise agreement.

<PAGE>   10
                                      -10-

               A successor franchise for a further five-year-period - following
               the preceding successor franchise for a further two-year-period -
               shall be granted to Franchisee if Franchisee meets all of the
               conditions and requirements set forth below:

                (i)     pay a fee equal to 25 % of the then-current Franchise
                        Fee or U.S. $ 7,500, whichever is greater, along with
                        the notice and application for the successor franchise.
                        In the event that the successor franchise is not
                        granted, this fee will be returned, less any costs
                        associated with processing the application;

                (ii)    bring the Premises and Territory and Franchisee's
                        operation into full compliance with this Agreement and
                        the specifications and standards then applicable for new
                        ZLand franchisees and present evidence satisfactory to
                        ZLand thereof;

                (iii)   satisfy all monetary obligations owed to ZLand;

                (iv)    execute a mutual release with ZLand as to all claims,
                        liabilities and/or obligations, of any nature
                        whatsoever, however arising, known or unknown, relating
                        to the Territory or any other franchise territory or
                        contract with ZLand;

                (v)     comply with ZLand's then-current qualification and
                        training requirements for which Franchisee shall be
                        responsible for all retraining costs, travel, meals,
                        lodging and other expenses of Franchisee's personnel;
                        and

                (vi)    upon approval of Franchisee's application for a further
                        five-year successor franchise, following a preceding
                        two-year franchise, sign the then-current ZLand
                        Franchise Agreement.

6.      Initial Training Session

        Franchisee shall satisfactorily complete an initial training session
        before the beginning of the term of this Agreement and before the start
        of the operation of the Territory. Franchisee shall not begin operation
        until satisfactory completion of the initial training session.

<PAGE>   11
                                      -11-

7.      General Services of ZLand

        ZLand shall advise and consult with Franchisee periodically in
        connection with the operation of the Territory and also, upon
        Franchisee's request, at other reasonable times. ZLand shall communicate
        to Franchisee its know-how, new developments, techniques and
        improvements in areas of sales, product development and services that
        are pertinent to the operation of a Territory using the ZLand System.
        The communications shall be accomplished via online, telephonic or
        face-to-face discussions, online reports, seminars or mailings, and
        training sessions. ZLand shall also make available to Franchisee all
        additional services, facilities, rights and privileges relating to the
        operation of the Territory, which ZLand makes generally available, from
        time to time, to all its franchisees operating Territories.

8.      Customer Billing Services of ZLand

        ZLand provides a centralized billing service. The participation in
        ZLand's centralized billing service is optional for Franchisee. If
        Franchisee decides to participate in ZLand's centralized customer
        billing service, the products and services offered or otherwise provided
        by Franchisee will be billed in the name of Franchisee. In administering
        this optional centralized billing service, ZLand will respect
        Franchisee's individual pricing policies; Franchisee is free in
        determine the price of any products sold by Franchisee or of any
        services rendered by Franchisee.

9.      Sales outside of Franchisee's Territory

        Franchisee shall not actively sell to any accounts physically located
        outside of the Territory to which this Agreement refers.

10.     Sales and Service of Major Accounts

        Franchisee shall not actively sell to Major accounts, notwithstanding
        whether such Major accounts are located inside or outside of
        Franchisee's Territory. Major accounts are defined as accounts in which
        the customer employs more than 500 employees. Due to the nature of these
        accounts, Franchisee must apply to ZLand to get authorization to
        actively sell and service to such an account in order to ensure that
        quality services are provided to such account.

<PAGE>   12
                                      -12-

        Presently, the accounts located in Franchisee's Territory listed in
        Exhibit 4 to this Agreement are Major accounts in the sense of this
        Paragraph 10 of the Agreement. In order to proceed with the active sales
        or services to such an account, Franchisee must submit a marketing plan,
        the format of which is detailed in the Business Manuals, which will set
        forth the terms and conditions under which Franchisee propose to provide
        customer with service. ZLand will review the marketing plan and
        determine whether to approve, modify or disapprove it. ZLand will make
        its determination based on the quality of service Franchisee can
        reasonably provide the customer, the effect such services would have on
        the franchise channel, and the history of Franchisee's previously
        submitted plans. In the event that ZLand do not approve Franchisee's
        marketing plan and Franchisee wish to contest such a decision, the
        matter will be brought before the Franchise Advisory Board for final
        determination.

11.     Business Manuals

        Franchisee shall use a standard chart of accounts as provided in the
        Business Manuals. ZLand shall provide Franchisee with the Business
        Manuals prepared by ZLand for use by franchisees of ZLand territories
        similar to the Territory. Such manuals may be provided via hard copies
        or on-line files, at ZLand's discretion. Franchisee agrees to promptly
        adopt and use exclusively the practices, methods and policies contained
        in the Business Manuals, now and as they may be modified by ZLand from
        time to time. Franchisee acknowledges that ZLand is the owner of all
        proprietary rights in and to the ZLand System and that information
        revealed in the Business Manuals, in their entirety, constitutes
        confidential trade secrets. Without the prior written consent of ZLand,
        Franchisee shall not disclose the contents of the Business Manuals to
        any person, except employees of Franchisee, who have signed a
        nondisclosure agreement regarding such information, for purposes related
        solely to the operation of the Territory, nor shall Franchisee reprint
        or reproduce the manuals in whole or in part for any purpose except in
        connection with instruction of employees in the operation of the
        Territory. Such manuals, as modified by ZLand from time to time, and the
        policies contained therein, are incorporated in this Agreement by
        reference.

12.     Improvements

        Any improvements to the ZLand System or the ZLand products or services
        conceived, developed or acquired by Franchisee shall be promptly
        disclosed in writing to ZLand,

<PAGE>   13
                                      -13-

        and Franchisee agrees to immediately thereon assign, and hereby does
        assign, its entire right, title, and interest in, to, and under such
        improvements including, without limitation, all intellectual property
        rights therein, to ZLand. Franchisee shall not implement or use any such
        improvements unless and until authorized to do so in writing by ZLand.
        Additionally, until such authorization to implement and use is given by
        ZLand Franchisee shall maintain the Improvements in strict confidence.
        Franchisee shall be entitled to adequate compensation in return for any
        assignment of improvements under this Paragraph 12.

13.     Advertising

        Franchisee shall use only advertising and promotional materials and
        programs provided by ZLand or approved in advance, in writing, by ZLand.
        All such materials must be submitted to ZLand at least two weeks prior
        to their intended publication or use. The approval by ZLand of
        Franchisee's advertising and promotional material or the providing of
        such material by ZLand to Franchisee shall not, directly or indirectly,
        require ZLand to pay for such advertising or promotion.

        For local and regional advertising, Franchisee shall expend a minimum of
        U.S. $ 2,500, subject to Mutual Adjustment, each month on local
        advertising during their first year of operation of the Territory. For
        each annual period thereafter, Franchisee shall spend each month at
        least the greater of (i) 5 % of Franchisee's monthly Gross Sales or (ii)
        U.S. $ 1,000, subject to Mutual Adjustment. Amounts paid out in excess
        of the minimum requirement in one month may be applied to the subsequent
        month's minimum requirement. Franchisee shall submit quarterly reports
        on the expenditure of such funds although the funds must be expended as
        required monthly. ZLand may in the future institute a Regional Marketing
        Coop. Until such Regional Marketing Coop is instituted, Franchisee's
        expenditures of a regional nature shall be counted against their local
        advertising requirements.

        ZLand may in the future institute a national advertising, publicity and
        marketing fund (the "National Marketing Fund") for such advertising,
        advertising-related, marketing and/or public relations program, services
        and/or materials as ZLand, in its sole discretion, deem necessary or
        appropriate. When instituted, the National Marketing Fund may be
        combined with any marketing fund otherwise established for ZLand
        franchisees and the funds merged for use in accordance with this
        Agreement. ZLand shall have the right to use funds for regional
        advertising if, in its sole discretion, ZLand de-

<PAGE>   14
                                      -14-

        termines that such funds will be more effectively used in this manner.
        Any funds so diverted to regional advertising shall be diverted to
        regional advertising in the region from which they were received. For
        national advertising, Franchisee shall contribute each month the greater
        of (i) 1 % of Gross Sales or (ii) U.S. $ 500, subject to Mutual
        Adjustment. Until such time as ZLand institutes a National Marketing
        Fund, in addition to and under the same terms as the amounts required by
        the second subparagraph of this paragraph 13 above, Franchisee shall be
        required to spend each month on local advertising the greater of (i) 1 %
        of Gross Sales or (ii) U.S. $ 500, subject to Mutual Adjustment. By the
        15th day of each calendar quarter, Franchisee shall submit reports on
        the monthly expenditure of such funds during the prior three months.

        All advertising under this Paragraph 13 will not affect Franchisee's
        individual pricing policy and will comply with applicable provisions of
        the German laws regarding advertising and pricing.

14.     Training

        Franchisee acknowledges the importance of uniform quality of business
        operations among all territories in the ZLand System and agrees to
        enroll Franchisee (or the general manager), Franchisee's sales staff,
        and Franchisee's production staff, present and future, in ZLand "Basic
        Training", which consists of the basic training required to establish
        such persons as qualified for their respective positions. ZLand shall
        make available to Franchisee the services of its training staff for
        Basic Training at no charge for the first year Franchisee operates the
        Territory. ZLand shall bear the cost of maintaining the training center,
        including the overhead costs of training, staff salaries, and training
        materials and agrees to provide to Franchisee both basic and advanced
        instruction for the operation of a ZLand System territory. Franchisee
        shall pay all traveling, living, compensation or other expenses incurred
        by Franchisee and Franchisee's employees in connection with attendance
        to such training.

15.     Performance Standard

        Every six months, beginning 12 months after the Commencement Date, ZLand
        will compare (i) Franchisee's Gross Sales with (ii) the then-current
        average Gross Sales of other franchisees who have a substantially
        similar territory as to market ("Market Type Territory"). Such
        then-current average Gross Sales of such Market Type Territory will be
        the "Applicable Standard", and this will be updated every six months. If
        Franchi-

<PAGE>   15
                                      -15-

        see's Gross Sales do not equal at least 50 % of the Applicable Standard
        at the end of any six months period, Franchisee shall be notified that
        it has not met the Applicable Standard and it shall have six months in
        which to correct the situation and meet the next Applicable Standard as
        determined six months later. If Franchisee does not meet the next
        Applicable Standard, ZLand may terminate this Agreement for
        nonperformance.

16.     Payments

        a)      Initial Fee

                Franchisee shall pay to ZLand for the initial grant of this
                Territory and Agreement an Initial Fee of U.S. $ 30,000 for each
                Territory, as specified in Exhibit 2 to this Agreement. The
                Initial Fee shall become due 14 days after the signing of this
                Agreement by both parties. The duty of Franchisee to pay the
                Initial Fee shall laps in case Franchisee, or Franchisee's
                designated general manager, has not successfully completed
                ZLand's Basic Training. In such case, Franchisee shall be
                refunded the Initial Fee minus ZLand's costs for such training,
                and this Agreement will be terminated by ZLand with no further
                obligation by either party.

        b)      Royalties

                In addition, Franchisee shall pay ZLand monthly royalties in the
                amount of ___ % of Franchisee's Gross Sales (excluding VAT).
                Royalties shall be paid on or before the ___ day of each month
                and shall be based upon sales of the preceding calendar month.
                The payment of royalties shall be accompanied by Franchisee's
                statement of his Gross Sales during the aforesaid calendar
                month.

17.     Reports

        By the close of business every Friday, Franchisee shall
        coordinate/replicate those databases described in the Business Manuals
        with the ZLand System master databases, in the manner specified by ZLand
        in the Business Manuals. Franchisee shall submit the reports relating to
        the above databases specified by ZLand in the Business Manuals. On or
        before the 15th day of the month following the quarter end, Franchisee
        shall submit, in such form as ZLand shall reasonably require from time
        to time and as de-

<PAGE>   16
                                      -16-

        scribed in the Business Manuals, the financial reports showing the
        income and expenses of the Territory. Franchisee shall keep and preserve
        full and complete records of Gross Sales for at least three years in a
        manner and form satisfactory to ZLand and shall also deliver such
        additional financial, operating and other information and reports as
        ZLand may reasonably request on the forms and in the manner described by
        ZLand. Franchisee further agrees to submit within 90 days following the
        close of each fiscal year of the Territory operation, a profit and loss
        statement covering operations during such fiscal year and a balance
        sheet taken as of the close of such fiscal year, all prepared in
        accordance with generally accepted accounting principles and ZLand
        requirements as described in the Business Manuals. If ZLand shall
        request certification, a public accountant shall certify the profit and
        loss statement and the balance sheet, if any, and consult with ZLand
        concerning such statement and balance sheet. The original of each such
        report required by this Paragraph 17 shall be mailed to ZLand at the
        address indicated in Paragraph 31 herein.

        ZLand shall have the right, at its expense, to inspect and/or audit
        Franchisee's accounts, books, database data, records and tax returns at
        all times to ensure that Franchisee is complying with the terms of this
        Agreement. Franchisee shall have the right, at its expense and at any
        time, to inspect or cause to be inspected any and all records of their
        Territory, which are stored on-line at ZLand's, if ZLand provides
        customer billing service for Franchisee. In such case, Franchisee shall
        also have the right, at its expense and at any time during business
        hours, to inspect and audit, or cause to be inspected and audited,
        accounting and sales records which relate to the operation of their
        Territory.

        If such inspection of ZLand discloses that Gross Sales actually exceeded
        the amount reported by Franchisee as Gross Sales by an amount equal to 5
        % or more of Gross Sales originally reported to ZLand, Franchisee shall
        bear the cost of such inspection and audit. If such inspection of
        Franchisee discloses that Gross Profits actually exceeded the amount
        reported by ZLand to Franchisee by an amount equal to 5 % or more of
        Gross Profits originally reported to Franchisee, ZLand shall bear the
        cost of such inspection and audit.

18.     Restrictions

        During the term of this Agreement, Franchisee shall not enter into
        competition with ZLand.

<PAGE>   17
                                      -17-

        Unless such information is publicly available, Franchisee shall not
        disclose or reveal any portion of the ZLand System to a non-Franchisee
        other than to Franchisee's employees as an incident of their training.

19.     Compliance with Entire System

        Franchisee acknowledges that every component of the ZLand System is
        important to ZLand and to the operation of the Territory as a ZLand
        franchise, including a designated product list, uniformity of service,
        sales methods, and quality of service.

        ZLand shall have the right to inspect the Territory at all reasonable
        times to ensure that Franchisee's operation thereof is in compliance
        with the standards and policies of the ZLand System.

        Franchisee shall comply with the entire ZLand System, including, but not
        limited to, the following:

        a)      operate the Territory in a professional manner; comply with all
                business policies, practices and procedures established by
                ZLand; sell only the products and services now and hereafter
                designated by ZLand; and maintain the quality of service in
                compliance with designated standards as may be prescribed from
                time to time by ZLand;

        b)      purchase computer hardware and software in accordance with the
                equipment specifications designated by ZLand, and, promptly
                after notice from ZLand that the Territory needs such equipment,
                cause the installation thereof;

        c)      operate the Territory from the Premises, which must conform to
                site requirements contained in the Business Manuals; and

        d)      have an answer on Franchisee's ZLand Business telephone lines
                during all hours, business or non-business hours, as described
                in the Business Manuals.

<PAGE>   18
                                      -18-

20.     Best Efforts

        Franchisee shall diligently and fully exploit the rights granted in this
        Agreement by personally devoting full time and best efforts. In the
        event that Franchisee hires a general manager to operate the Territory
        or more than one individual, a corporation, or a partnership has
        executed this Agreement as Franchisee, then such general manager shall
        personally devote full time and best efforts to the operation of the
        Territory. Franchisee shall keep from conflicting enterprises or any
        other activities that would be detrimental to or interfere with the
        business of the Territory.

21.     Franchise Owners Associations

        ZLand Franchisees may establish one ore more associations and/or
        sub-associations of ZLand franchisees, to be known collectively as the
        ZLand Franchise Owners Association ("ZFOA"). ZFOA may adopt its own
        rules, regulations and procedures, provided they do not conflict with
        any provision of this Agreement.

22.     Interference with Employment Relations of Others

        During the term of this Agreement, Franchisee shall not employ or seek
        to employ any person who is at the time employed by ZLand, any of its
        subsidiaries, or by any person who is at the time operating a ZLand
        franchise or otherwise induce, directly or indirectly, such person to
        leave such employment. This Paragraph 22 shall not be violated if such
        person has left the employment of any of the foregoing parties for a
        period in excess of six months.

23.     Assignment

        Franchisee shall not assign or otherwise transfer in whole or in part
        (whether voluntarily or by operation of law) directly, indirectly, or
        contingently Franchisee's interest in this Agreement without the prior
        written consent of ZLand, which consent shall not be withheld
        unreasonably. In the event that ZLand grants such written consent, any
        such assignment or transfer shall comply with the terms set forth below
        in this Paragraph 20 and shall require payment to ZLand of a transfer
        fee sufficient to cover ZLand's cost incurred in researching the
        transfer effect on its interests. The transferee shall be responsible
        for running the ZLand Business in accordance with this Agreement and
        other applicable ZLand specifications, such as having the appropriate
        train-

<PAGE>   19
                                      -19-

        ing for its personnel, at transferee's own cost. In no event will a
        transfer to a competitor of ZLand be approved.

        a)      Death or Permanent Incapacity of Franchisee

                Upon the death or permanent incapacity of Franchisee, the
                interest of Franchisee in this Territory may be assigned either
                pursuant to the terms of Sub-Paragraph b) herein or to one or
                more of the following persons: Franchisee's spouse, heirs, or
                nearest relatives by blood or marriage, subject to the following
                conditions:

                (i)     such person shall meet the then-current requirements and
                        pass the then-current testing and interviewing process
                        for new franchise applicants, and

                (ii)    such person shall also execute an agreement by which the
                        person personally assumes full and unconditional
                        liability for and agrees to perform all the terms and
                        conditions of this Agreement to the same extent as the
                        original Franchisee.

                If such person cannot meet the above conditions, ZLand shall
                have the option to operate and/or manage the Territory on behalf
                of Franchisee or of Franchisee's estate until the diseased or
                incapacitated Franchisee's interest is transferred to another
                party acceptable to ZLand in accordance with the terms and
                conditions of this Agreement. However, in no event shall ZLand
                operate and manage the Territory for a period in excess of 12
                full calendar months without the consent of Franchisee or
                Franchisee's estate. In the event that ZLand so operates and/or
                manages the Territory, ZLand shall make a complete account to
                and return the net income from such operation to the Franchisee
                or to the Franchisee's estate, less a reasonable management fee
                and expenses. If the disposition of the Territory to a party
                acceptable to ZLand has not taken place within 12 months from
                the date that ZLand has commenced the operation or management of
                the Territory on behalf of the diseased or incapacitated
                Franchisee, then ZLand shall have the option to purchase the
                Territory at fair market value for cash or its common stock at
                its option.

<PAGE>   20
                                      -20-

        b)      Other Assignment

                In addition to any assignments or contingent assignments
                contemplated by the terms of Sub-Paragraph a) of this Paragraph
                23, Franchisee shall not sell, transfer or assign this Territory
                or Agreement to any person or persons without ZLand's prior
                written consent. Such consent shall not be unreasonably
                withheld. In the event that any transfer under this Section is
                made to an existing ZLand franchisee, the transfer fee shall be
                waived. In determining whether to grant or withhold such
                consent, ZLand shall consider for each prospective transferee,
                by way of illustration, the following:

                (i)     work experience and attitude,

                (ii)    financial background,

                (iii)   character

                (iv)    ability to personally devote full time and best efforts
                        to managing the Territory,

                (v)     residence in the locality of the Territory,

                (vi)    equity interest in the Territory,

                (vii)   conflicting interests,

                (viii)  willingness to sign the then-current Agreement, and

                (ix)    such other criteria and conditions as ZLand shall then
                        apply in the case of an application for a new franchise
                        to operate a ZLand franchise.

                ZLand's consent shall also be conditioned upon each transferee's
                execution of an agreement by which transferee personally assumes
                full and unconditional liability for and agrees to perform from
                the date of such transfer all obligations, covenants and
                agreements contained in this Agreement to the same extent as if
                transferee had been an original party to this Agreement.
                Franchisee-transferor shall continue to remain personally liable
                for all affirmative obligations, covenants and agreements
                contained herein for the full term of this Agreement.

        c)      First Option to Purchase

                At least 20 days prior to the proposed effective date,
                Franchisee or Franchisee's representative shall give ZLand
                written notice of intent to sell or otherwise transfer this
                Territory or Agreement pursuant to Sub-Paragraph b) of this
                Paragraph 23. The notice shall set forth the name and address of
                the proposed pur-

<PAGE>   21
                                      -21-

                chaser and all the terms and conditions of any offer. ZLand
                shall have the first option to purchase the Territory by giving
                written notice to Franchisee of its intention to purchase on the
                same terms as the offer within ten days following ZLand's
                receipt of such notice. However, if ZLand fails to exercise its
                option and the Territory is not subsequently sold to the
                proposed purchaser for any reason, ZLand shall continue to have,
                upon the same conditions, a first option to purchase the
                Territory upon the terms and conditions of any subsequent offer.

24.     Franchisee not an Agent of ZLand

        It is expressly agreed that the relationship between ZLand and
        Franchisee (an independently owned and operated business) shall be a
        relationship of franchisor and franchisee. Franchisee shall have no
        authority, express or implied, to act as agent of ZLand or any of its
        affiliates for any purpose. Franchisee is an independent contractor.
        Further, Franchisee and ZLand are not partners, associates, or joint
        employers in any way. ZLand shall not be construed to be jointly liable
        for any acts or omissions of Franchisee under any circumstances. All
        employees or agents hired or engaged by or working for Franchisee shall
        be only the employees or agents of Franchisee and shall not for any
        purpose be deemed employees or agents of ZLand nor subject to ZLand's
        control.

25.     Insurance

        Franchisee shall, at all times during the term of this Agreement
        maintain insurance to protect ZLand, related companies ("verbundene
        Unternehmen" as defined by Sections 15 ff. of the German Stock
        Corporation Act) inasfar as these related companies form part of the
        ZLand System and their successors in law from the claims, losses and
        liabilities for which Franchisee is obligated to protect, defend, hold
        harmless, and indemnify ZLand and its successors pursuant to this
        Agreement including, but not limited to,

        (i)     claims for damages because of bodily injury of any person which
                arises out of any act or omission by Franchisee, Franchisee's
                employees or agents;

        (ii)    claims for damages because of injury to or destruction of
                tangible property, including loss of use resulting therefrom,
                which arise out of any act or omission of Franchisee,
                Franchisee's employees or agents; and

<PAGE>   22
                                      -22-

        (iii)   product liability claims arising out of Franchisee's
                manufacture, marketing, use, distribution or sale of any
                products or services.

        The insurance maintained by Franchisee shall include a general liability
        insurance policy in an amount of at least U.S. $ 1,000,000 or in such
        greater amounts as ZLand may from time to time reasonably require. Such
        policies shall name ZLand as an additional insured. Such policies shall
        provide that the same may not be canceled or modified without 30 days
        prior notice to ZLand. Each time any such policy is issued or renewed,
        Franchisee shall furnish ZLand with a certificate of insurance showing
        ZLand as an additional insured and indicating that such policy may not
        be canceled or modified without 30 days prior notice to ZLand. In
        addition, if requested by ZLand, Franchisee shall furnish ZLand with a
        complete copy of each such policy.

        ZLand shall, for the duration of this Agreement, maintain a general
        business liability insurance policy in the amount of at least U.S. $
        1,000,000 or in a greater amount as ZLand may from time to time consider
        necessary. This Paragraph 25 shall neither affect ZLand's liability for
        fault nor any product liability of ZLand.

26.     Termination by Franchisee

        Franchisee may terminate this Agreement for cause after first notifying
        ZLand and requesting that ZLand cure the default. If the default remains
        uncured after 30 days, Franchisee may terminate this Agreement.

27.     Termination by ZLand

        ZLand may terminate this Agreement for cause after first notifying
        Franchisee in writing and requesting that Franchisee cure the default.
        If the default remains uncured after 30 days, ZLand may terminate this
        Agreement. Good cause for termination is given

        (i)     if Franchisee defaults in payment of royalties or other fees
                stipulated in this Agreement, or

        (ii)    if Franchisee fails to submit the records provided herein after
                notification thereof;

<PAGE>   23
                                      -23-

        (iii)   if Franchisee ceases the active conduct of its business;

        (iv)    if Franchisee fails to maintain the standards as set forth in
                this Agreement and in the Business Manuals.

        Repeating non-compliance with the terms and conditions of this Agreement
        may also constitute a reason to terminate without notice even though the
        individual case of non-compliance is a minor one.

28.     Effect of Termination by ZLand

        Upon termination or expiration of this Agreement, Franchisee shall
        forthwith return to ZLand any copies of the Business Manuals in
        Franchisee's possession, together with all other material containing
        trade secrets, operating instructions or business practices; discontinue
        the use of the ZLand System and its associated trade names, service
        marks and trademarks or the use of any and all signs, printed or online
        advertising bearing the name and marks, or any reference to them; not
        disclose, reveal or publish all or any portion of the ZLand System; and
        Franchisee shall not thereafter use any trade name, service mark or
        trademark similar to or likely to be confused with those of ZLand.

29.     Effect of Waivers

        No waiver by ZLand or any breach or a series of breaches of this
        Agreement shall constitute a waiver of any subsequent breach or waiver
        of the terms of this Agreement.

30.     No Scientology Church Affiliation

        Neither ZLand nor any of its Directors are working with the methods of
        L. Ron Hubbard, nor are ZLand or any of its Directors a member of the
        WISE Organization.

31.     Notices

        Any notice hereunder shall be in writing and shall be delivered by
        telefax or by German certified or registered mail, with postage prepaid,
        addressed to Franchisee at the Premises or to ZLand at Rosenheimer
        Strasse 143 b, D-81671 Munchen, Germany. Either party, by a similar
        written notice, may change the address to which notices shall

<PAGE>   24
                                      -24-

        be sent, provided, however, that the address is within the Federal
        Republic of Germany.

32.     Dispute Resolution

        a)      Both parties agree to resolve any and all claims, disputes and
                disagreements in the following manner:

                (i)     First, the matter will be discussed in a face-to-face
                        meeting between the parties. This meeting will be held
                        at a location reasonably convenient to Franchisee and
                        within 30 days after either party gives written notice
                        to the other proposing such a meeting.

                (ii)    If the matter is not successfully resolved, it will be
                        resolved by submission for binding arbitration in
                        Munchen, Germany before the International Chamber of
                        Commerce in accordance with the arbitration rules set
                        out in the German Code of Civil Procedure. The fees and
                        expenses of the arbitrator(s) and/or arbitration
                        organization shall be paid by the ultimately
                        unsuccessful party or in such other manner as the
                        tribunal may decide. In each case, the parties to the
                        arbitration will execute appropriate confidentiality
                        agreements, excepting only such public disclosures and
                        filings required by law. Each participant must submit or
                        file any claim that would constitute a compulsory
                        counterclaim within the same proceeding as the claim to
                        which it relates. Any such claim that is not submitted
                        or filed in such proceeding will be forever barred.

                (iii)   Each party knowingly waives all rights to trial by an
                        ordinary court, understanding that arbitration may be
                        less formal than a court trial, may use different rules
                        of procedure and evidence and that appeal is generally
                        less available, still strongly preferring arbitration to
                        resolve any disputes, except as provided in Subsection
                        (iv) above. Each party also waives all rights to any
                        claims for (whether by claim, counter-claim, offset, way
                        of defense or otherwise), punitive, mental distress,
                        incidental, consequential, special, lost income and/or
                        profits and/or similar damages under any theory
                        whatsoever, both parties agreeing that such claims are
                        inherently speculative and subject to abuse.

<PAGE>   25
                                      -25-

                (iv)    If either party institutes any action against the other
                        party to secure or protect their rights under the terms
                        of this Agreement, in addition to any judgment entered
                        in its favor, that party shall be entitled to recover
                        such reasonable attorneys' fees as may be allowed by the
                        arbitrator together with arbitration costs and expenses
                        of such action.

        b)      The aforementioned regulations in this paragraph 32 (a) do not
                exclude the possibility of either party to safeguard any of
                their claims against the other party by means of an attachment
                proceeding with an ordinary court or to enforce claims for
                injunctive relief and abatement by means of preliminary
                injunction proceedings with an ordinary court pursuant to
                Sections 916 ff. of the German Rules of Civil Procedure (ZPO).

33.     Indemnification

        a)      If ZLand is subject to any claim, demand or penalty or becomes a
                party to any suit or other judicial or administrative proceeding
                by reason of any claimed act or omission by Franchisee,
                Franchisee's employees or agents, or by reason of any act
                occurring on the Premises, Franchisee shall indemnify and hold
                ZLand harmless against all judgements, settlements, penalties
                and expenses, including attorneys' fees, court costs and other
                expenses, incurred by or imposed on ZLand in connection with the
                investigation or defense relating to such claim or litigation or
                administrative proceeding and, at the election of ZLand.

                ZLand themselves shall indemnify and hold Franchisee harmless
                from all fines, suits, proceedings, claims, demands, actions,
                loss, damages, costs, fees, including attorneys' fees and
                related expenses arising, growing out of or otherwise connected
                with the sale of any products and services to Franchisee by
                ZLand to the extent that those products and services are in
                violation of ZLand's warranty of such items. Additionally, ZLand
                will indemnify and hold Franchisee harmless from all fines,
                suits, proceedings, claims, demands, actions, loss, damages,
                costs, fees (including attorneys' fees and related expenses)
                arising, growing out of or otherwise connected with and related
                to the use of ZLand's patents, trademarks, trade name and
                service marks, provided Franchisee is and has been at all
                relevant times in compliance with ZLand's standards regarding
                the use of such items.

<PAGE>   26
                                      -26-

34.     Construction and Severability

        All references in this Agreement to the singular shall include the
        plural where applicable.

        If any part of this Agreement for any reason shall be declared invalid,
        such decision shall not affect the validity of any remaining portion,
        which shall remain in full force and effect. In the event that any
        material provision of this Agreement shall be stricken or declared
        invalid, either party shall have the right to terminate this Agreement.

35.     Scope and Modification of Agreement

        This Agreement, including the Exhibits to this Agreement, constitutes
        the entire Agreement between the parties and supersedes all prior and
        contemporaneous oral or written, agreements or understandings of the
        parties. No interpretation, change, termination or waiver of any of the
        provisions hereof shall be binding upon ZLand unless in writing and
        unless the paper is specifically identified as an amendment hereto. No
        modification, waiver, termination, rescission, discharge or cancellation
        of this Agreement shall affect the right of any party hereto to enforce
        any claim or right hereunder, whether or not liquidated, which occurred
        prior to the date of such modification, waiver, termination, rescission,
        discharge or cancellation.

36.     Governing Law

        This Agreement shall be governed by and construed in accordance with the
        laws of the Federal Republic of Germany.

<PAGE>   27
                                      -27-

IN WITNESS WHEREOF,

each of the undersigned has hereunto affixed his or her signature:

----------------, ------------              ----------------, ------------
[Place, Date]                               [Place, Date]

--------------------------------            --------------------------------
Franchisee                                  ZLand
                                            by: [Print name]

<PAGE>   28
                                      -28-

Acknowledgement of Right to Revoke Agreement

Franchisee is aware of the fact that he may, pursuant to Section 7 of the German
Consumer Credit Act, revoke this Agreement in writing in between a period of one
week. In order to meet this deadline, that starts running on the day following
the day when this deed has been handed over to Franchisee, the ___________, it
is sufficient that the revoke will be dispatched and mailed on time. The revoke
shall be declared to ZLand, Rosenheimer Strasse 143 b, D-81671 Munchen, Germany.

Franchisee herewith confirms that he has received a complete set of this deed
from ZLand.

----------------, ------------
[Place, Date]

--------------------------------
Franchisee
by: [Print name]

<PAGE>   29
                                      -29-

EXHIBIT 1

(Confidential Operation Manual
Business Manual)

<PAGE>   30
                                      -30-

EXHIBIT 2

Territory

<PAGE>   31
                                      -31-

EXHIBIT 3

ZLand Marks

<PAGE>   32
                                      -32-

EXHIBIT 4

Major accounts

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