Document:

EX-10.6.2

Exhibit 10.6.2

Confidential Treatment Requested

The portions of this document marked by “XXXX” have been omitted pursuant to a request for
confidential treatment and have been filed separately with the Securities and Exchange Commission

Statement of Work

This Statement of Work (“SOW”), effective from 5th March 2008 (Effective Date) and
expiring on 4th March 2013 (Expiration Date), is a Schedule to the Master
Services Agreement dated 5th March, 2008 between IBM Daksh Business Process Services
Private Limited, a company incorporated under the India Companies Act 1956, an IBM
Subsidiary (“IBM”), and MakeMyTrip Private Limited (“MMTL”) having its registered office
F-46, Malhotra Building, 1st Floor, near Indian Overseas Bank, Connaught Place,
New Delhi 110001 (Agreement). This SOW describes the duties and responsibilities of IBM
and MMTL related to IBM’s provision of the services (“Services”). Capitalized terms used
but not defined in this Statement of Work have the same meanings assigned to such terms as
in the Agreement unless the context in which such terms are used in this Statement of Work
require a different meaning.

			
	1.	 	Definitions

	 	1.	 	Agent – Each agent is a full time equivalent (FTE) working on the MMTL
account. An Agent works for 139 hours per month in Gurgaon and 167 hours per
month in Chandigarh. This includes the time an agent is working on a customer
account, processing transactions or performing duties, paid breaks, briefings,
excluding holidays, breaks and team one-on-ones.
	 
	 	2.	 	Average Handle Time – includes the time an agent is talking to the
customer (“Talk Time”) plus the time an agent puts the customer on hold (“Hold
Time”) pus the time the agent take for all call work (“ACW”).
	 
	 	3	 	Batch – A group of trainees starting and completing pre-process and
process training together as a class.
	 
	 	4.	 	IBM Account Executive – Person having responsibility for delivery of the
MMTL contract. Single point of contract for MMTL Project Manager.
	 
	 	5.	 	Effective Date – Means with respect to this SOW, 12:01 CST on the date set forth above.
	 
	 	6.	 	Go Live – Time when Pre-process and Process training is complete and
Agents begin to perform the Services.
	 
	 	7.	 	Key Performance Indices – Key Performance Indices will have the meaning
as set forth in Section 6 of this SOW.
	 
	 	8.	 	Ramp Up Period – Ramp Up Period will have the meaning as set forth in Section 9 of this SOW.
	 
	 	9.	 	Steady State – Business as usual with Agents at acceptable productivity
and quality. Period when KPI’s apply. This will start 3 months from the Go Live
date.
	 
	 	10.	 	Seat Utilization (SU): Seat utilization is calculated as per the formula
: SU = Number of Agents / Peak Seat requirement. This will be calculated on a
monthly basis and based on the same, billing shall be done.
	 
	 	11.	 	Term – means the period between Effective Date and Expiration Date.

1

 

			
	2.	 	Services

	 	 	General description of Services
	 
	2.1	 	IBM shall provide a contact and back office support personnel from a IBM facility in India.
The scope of services that will be undertaken by IBM for MMTL are in three area:

	 	1.	 	Customer Service (Domestic) – Inbound customer care calls originating in India. Some
outbound calls may be required to be made by this team for performance for services.
	 
	 	2.	 	Sales (Domestic) – Inbound calls, email or chat interactions, originating from India, on
which customer is seeking to purchase travel services from MMTL. Some outbound calls may be
required to be made by this team for performance for services
	 
	 	3.	 	Ticketing – Transaction processing to facilitate the ticketing for the travel service for
Domestic travel. Physical Ticket Dispatch and courier management is not in scope for IBM and
will be managed by MMTL.

	 	 	IBM will hire the existing Agents employed with MMTL to IBM roles as per the Rebadging process
defined in Annexure 1.
	 
	 	 	IBM shall start operations from its Gurgaon and Chandigarh delivery centres. IBM shall hire 220
agents along with other staff at its Gurgaon delivery location from MMTL through rebadging as
per Annexure 1 of this SOW. Out of these, 137 agents will work on the processes as mentioned in
this SoW. Simultaneously, IBM shall start its operations at its Chandigarh centre with 30
agents and shall hire additional agents to compensate for month on month attrition at Gurgaon
delivery centre or additional volume handling over and above the rebadged agents. Gurgaon
centre shall be operational for only initial 9-12 months from Go-Live date, post which the
remaining agents shall be redeployed internally within IBM. Attrition Backfill and New hiring
shall be done at Chandigarh delivery location and shall be maintained through out the Term to
deliver login hours equivalent to 137 agents in Gurgaon but considering the per agent login
hours of Chandigarh as 167 hours per month vide clause 1.1 of this SOW.
	 
	 	 	While ascertaining the agent count at Chandigarh, both IBM and MMTL shall keep into
consideration any productivity benefits or other such changes as they occur at any time. Both
IBM and MMTL understand that such changes may alter the agent requirement at Chandigarh.
	 
	 	 	Hours of operation for the IBM facility will be 24X7, seven days a week.

			
	3.	 	Staffing

	3.1	 	IBM Responsibilities
	 
	3.1.1	 	Representative job descriptions
	 
	 	 	IBM shall hire and train agents and supervisory staff required for managing the scope of work.
IBM shall be responsible for delivering on the agreed key performance indices. IBM agents shall
provide only Hindi and English language support. However, incase MMTL requires support for
other languages, IBM shall provide the same at the same rate of English and Hindi Language
barring necessary adjustments only in respect of identified changes in staff cost, productive
hours, and the connectivity cost (increase in connectivity cost to be considered only if calls
exceed beyond a number as agreed between MMTL and IBM),. IBM shall also be open to providing
agents from other locations on mutually agreed to terms and conditions.
	 
	3.2	 	MMTL Responsibilities
	 
	 	 	MMTL will provide and make available to IBM appropriate MMTL management and technical personnel
who will work with IBM and will perform, on a timely basis, the responsibilities assumed by MMTL
herein. In addition, MMTL will cooperate with IBM by making available such personnel, management,
information, authorizations, approvals and acceptances as required. More specifically, MMTL will:

	 	a.	 	Deploy subject matter experts (SMEs) from MMTL to provide “train the trainer” support.

	 
	 	b.	 	Provide timely process updates / information required by IBM for delivering on this scope of
work
	 
	 	c.	 	Identify a working team within MMTL to engage with IBM teams on an ongoing basis for
various aspects related to but not limited to IT, Training, Quality etc.

2

 

			
	4.	 	Recruiting & Hiring

	4.1	 	IBM Responsibilities
	 
	 	 	IBM will perform Services relating to recruiting and hiring in connection with
IBM Operations. As part of such Services, IBM will:

	 	a.	 	recruit and hire agents dedicated solely to MMTL’s business, unless otherwise approved by
MMTL.

	 	1.	 	recruit and hire required staff using candidate profiles mutually developed and agreed to by MMTL
and IBM.
	 
	 	2.	 	provide appropriate supervisory and managerial support

			
	5.	 	Training

	5.1	 	IBM Responsibilities
	 
	 	 	IBM will perform training and training support in connection with the MMTL
Operations. IBM will customize, maintain and deliver required training for all
agents and other IBM staff as required to perform their job functions at no extra
charge.
	 
	 	 	IBM shall also be responsible for attrition back filling with no extra charge to MMTL.
	 
	5.1.1	 	Agent Training

	 	a.	 	IBM new hire classroom training shall include two days of pre-process
training and process training as mentioned below:

	 	•	 	Customer Service and Telesales : 4 weeks

	 
	 	•	 	Ticketing : 3 weeks

	 	b.	 	Agent training will include classroom, hands-on, and computer-based training.

	5.1.2	 	Train the Trainer / Training Materials
	 
	 	 	IBM will perform Services relating to “train the trainer” training and updating
and maintenance of training materials in connection with the Services. As part of
such Services, IBM will:

	 	a.	 	Make IBM trainers available for “train the trainer” training to be
provided by MMTL training staff at the IBM facility;
	 
	 	b.	 	Assist in maintaining and updating training materials - IBM will receive
from MMTL training staff during “train the trainer” sessions existing
training templates, course materials and curriculum. Following its receipt
of training materials, IBM will undertake responsibility for maintaining and
updating training materials and course curriculums as provided by and in
coordination with MMTL.

	5.1.3	 	Training Delivery
	 
	 	 	IBM will deliver training to the newly hired agents for the following areas:

	 	a.	 	Initial Pre-Process Training - IBM will provide pre-process
training which will include activities such as accent neutralization, soft
skills where relevant / required.
	 
	 	b.	 	Initial Process Training - MMTL process and product related training
	 
	 	c.	 	Ongoing and Recurrent Training - Training provided to Production
agents for up-skilling, changes and updates to the product / process, any
new product launches, campaigns etc.

	5.2	 	MMTL Responsibilities

	 	a.	 	Train the trainer - MMTL will provide dedicated trainer(s) at the IBM
facility for initial training of IBM’s instructors (“Train the Trainer”),
who will subsequently train IBM employees to be certified as Product
Trainers. These certified trainers shall conduct training for subsequent
batches of IBM employees.

3

 

	 	b.	 	Training Curriculum/Tools Development and Maintenance

	 	1.	 	Initial training – MMTL will develop, implement and maintain any business
process specific training curriculum and related materials for new IBM Contact Center
Agents that will enable new agents to process contacts and utilize MMTL desktop
Applications while achieving KPI’s.
	 
	 	2.	 	Ongoing and Recurrent Training – MMTL will develop, provide and maintain
training modules to support various skills and knowledge required to effectively provide
the Services and to maintain ongoing competency of agents.
	 
	 	3.	 	Training Materials – Training materials (existing training templates,
course materials and curriculum) and content will be provided by MMTL and will be MMTL
current standards and guidelines.

			
	6.	 	Key Performance Indices

	 	 	The scope of work shall have Key Performance Indices (KPI’s) that MMTL and IBM shall mutually
agree to. KPIs shall be categorized as per the chart provided in Annexure 2 (Key Performance
Indices). All KPIs will be mutually discussed and decided 3 months post Go-Live through a base
lining process. Metrics will be reviewed quarterly for a potential change to accommodate for the
environmental factors that may impact metric delivery capability. Either party may request for a
change in KPIs through a change request process as per Section 5 of the Agreement. The same
shall be applicable as per mutual consent between the parties. Detailed KPI metrics is defined
as per Annexure 2.

			
	7.	 	Rewards and Penalties

	 	 	The mechanism for calculation of rewards and penalties shall be mutually agreed between the parties
in writing 3 months post Go-Live date. Rewards and penalties shall be capped to an overall maximum
of +/- 7% of the monthly billing.

			
	8.	 	Forecasting

	 	 	MMTL shall provide volume forecast for 90 days, out of which forecast for 60 days shall be locked
and remaining 30 days forecast shall be rolling.
	 
	 	 	An agent logs in for 167 hours per month in Chandigarh and 139 hours per month in Gurgaon. The
month on month agents required, taking into account the service levels to be achieved, would be
estimated considering call arrival / transaction patterns and the related agent occupancy levels
along with the productivity assumptions basis baselining period. The above mentioned login hours per
month would be factored to arrive at the number of agents required.
	 
	 	 	IBM shall manage upto 110% of the locked forecast for the month at applicable KPIs. In case actual
volumes are more than 110%, this period shall be excluded from any penalty on account of missed
KPls. The KPIs shall not apply beyond 110% of locked forecast though IBM shall manage these volumes
on best effort basis and keep as close as possible to the expected KPls.

			
	9.	 	Ramp-Up Period

	 	 	Each process and new Batch will be in a Ramp-Up Period for a period of 90 days post completion of
Process Training. During the Ramp Up Period, specific KPI’s will be mutually agreed (example would
include Average Handle Time or Turnaround Time, an accuracy metric, etc). During the Ramp Up
Period, no incentives/penalties will be applicable for each new Batch. Parties will periodically
review and update the KPIs through mutual agreement. Not all KPI’s will necessarily have an
incentive or penalty. This ramp-up period shall not be applicable for attrition back fill. However,
it shall be applicable for each new ramp wave.

4

 

	REDACTED	 	Confidential Treatment Requested

The portions of this document marked by “XXXX” have been omitted
pursuant to a request for confidential treatment and have been filed
separately with the Securities and Exchange Commission

			
	10.	 	Charges

	10.1	 	One Time Costs
	 
	10.1.1	 	Back-ground check

	 	a.	 	One-time charge for Background check for rebadged agents only shall be pass-through to
MMTL. The estimated rate is INR 1000 per person.

	10.1.2	 	Training Costs

	 	a.	 	New hire training is not included in the Ongoing Price and shall be charged at XXXX
per hour per agent for the MMTL process / product training duration and no price will be
charged for agent rate till the time agent start taking calls / performing transactions.
	 
	 	b.	 	Process Training duration is as defined in section 5.1.1

	10.2	 	Agent Rate

A. Gurgaon service delivery:

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	LoB/SU
	 	      XX	 	      XX	 	      XX	 	      XX	 	      XX	 	      XX
	Customer Service — Domestic
	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX
	Telesales(Inbound) — Domestic
	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX
	Ticketing — Domestic
	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX

	10.2.1	 	Price per Agent per month mentioned above is applicable for the first year of operations
from the Effective Date of this SOW

	 	a.	 	The rates quoted above are in INR (Indian Rupees) are applicable per Agent per month

	 
	 	b.	 	On each anniversary of the Effective Date, the price will be adjusted upwards by XXXX for
inflation.
	 
	 	c.	 	Billing shall be done based on the prevailing Seat Utilization (SU) for the month in
the process. This shall be computed on a monthly basis.
	 
	 	d.	 	All applicable taxes and levies shall apply over and above these rates as applicable.
However, any income tax or any direct tax related liability will be on account of IBM. MMTL
will deduct the relevant withholding tax (TDS) from the regular payments for which it will
issue a consolidated annual TDS certificate to IBM.
	 
	 	e.	 	The actual SU will be rounded off to nearest place of a single decimal e.g if SU is
2.14 then the pricing applicable will be at SU of 2.1. If the actual SU is 2.15 then
pricing will be computed at the SU of 2.2
	 
	 	f.	 	Both MMTL and IBM will put all reasonable efforts to achieve a minimum SU of 2.1.

B. Chandigarh service delivery:

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	LoB/SU
	 	      XX	 	      XX	 	      XX	 	      XX	 	      XX	 	      XX
	Customer Service — Domestic
	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX
	Telesales(Inbound) — Domestic
	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX
	Ticketing — Domestic
	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX	 	XXXX

	10.2.2	 	Price per Agent per month mentioned above is applicable for the first year of operations
from the Effective Date of this SOW

	 	a.	 	The rates quoted above are in INR (Indian Rupees) are applicable per Agent per month

	 
	 	b.	 	On each anniversary of the Effective Date, the price will be adjusted upwards by XXXX for
inflation.
	 
	 	c.	 	Billing shall be done based on the prevailing Seat Utilization (SU) for the month in
the process. This shall be computed on a monthly basis.
	 
	 	d.	 	All applicable taxes and levies shall apply over and above these rates as applicable.
However, any income tax or any direct tax related liability will be on account of IBM. MMTL
will deduct the relevant withholding tax (TDS) from the regular payments for which it will
issue an consolidated annual TDS certificate to IBM.

5

 

	REDACTED	 	Confidential Treatment Requested

The portions of this document marked by “XXXX” have been omitted
pursuant to a request for confidential treatment and have been filed
separately with the Securities and Exchange Commission

	 	e.	 	The actual SU will be rounded off to nearest place of a single decimal e.g if SU is
2.14 then the pricing applicable will be at SU of 2.1. If the actual SU is 2.15 then
pricing will be computed at the SU of 2.2
	 
	 	f.	 	Both MMTL and IBM will put all reasonable efforts to achieve a minimum SU of 1.8.
	 
	 	g.	 	IBM has factored an average salary of XXXX per agent per annum plus XXXX increment
to be applicable from April 2008 across all LoB’s in Gurgaon. This is as per the
information received from MMTL for the agents to be rebadged. The price shall be updated for any change in this assumption based on the actual data only in respect of incremental changes in relevant average manpower cost.

	10.2.3	 	IBM shall pay Gratuity to the employees to be rebadged at the time of their separation with
IBM only if they complete 5 (five) years of service at IBM. Any such payment made by IBM
shall be as per IBM Gratuity policy. IBM will not be held liable for any payment due to
rebadged agents to be paid by MMTL.
	 
	10.2.4	 	Any overtime requests from MMTL upto 20 hours per agent per month with adequate notice
shall be charged @ XXXX per hour. No additional production rates shall be charged for
this duration. Any overtime beyond the same shall be charged at applicable Agent rates and no
overtime will be charged for it separately.
	 
	10.2.5	 	Any Ongoing and Recurrent training in addition of 2 hours per month per Agent shall be
charged at the applicable Agent rates.
	 
	10.2.6	 	All outbound calls, if required would be charged at actuals for the PSTN charges.
	 
	10.2.7	 	Service delivery is assumed to be based on an agent working for 5 days per week in Gurgaon
and 6 days per week in Chandigarh.

			
	11.	 	Reporting

	11.1	 	IBM Responsibilities
	 
	 	 	IBM will perform performance reporting and monitoring in connection with the provision of the
Services. The reports required to be prepared shall be mutually agreed to between IBM and MMTL.
MMTL may change required reporting subject to change control procedures.

	 	a.	 	Infrastructure

	 	1.	 	Refer to details related to IT infrastructure and setup in Annexure 3

			
	12.	 	Business Continuity

	12.1	 	IBM Responsibilities
	 
	 	 	IBM shall provide 2 levels of disaster recovery. Level 1 encompasses operational issues like IT,
transport, emergencies and power. Level 2 covers failures within the site such as IT Infrastructure
and connectivity. However, Level 3, which includes site level disaster recovery, is not included in
the price structure. If Level 3 disaster recovery is required by MMTL, cost for the same shall be
charged separately to MMTL.

			
	13.	 	Termination Charges

	 	 	In case MMTL or IBM decide to terminate this SOW for convenience, there will be no termination
charge on either side with respect to this SOW. Any such termination shall be in accordance with
Clause 20 of the Agreement.

6

 

ANNEXURE 1 : Rebadging Procedure

			
	1.	 	Introduction

This Annexure describes the responsibilities of IBM and MMTL with respect to the Affected
Employees and Hired Employees.

Affected Employees — means the individuals listed in Annexure 1B (Affected Employees) of this
SoW (Employees).

Hire Date — means the date, established by IBM, on which an Affected Employee becomes a Hired
Employee.

Hired Employees — means the Affected Employees hired by IBM pursuant to this
Annexure 1.

Interim Period — means the period between Effective Date and commencement of Ramp Up Period.

			
	2.	 	Employment Terms

	2.1	 	Offers of Employment
	 
	i.	 	MMTL acknowledges that it provided IBM with a list of the Affected Employees, together
with their job descriptions and responsibilities, their cost to the company as of the
Effective Date (current salary), a description of all benefits applicable to such
Affected Employees, the terms of their employment, and such other information mutually
agreed to by IBM and MMTL (collectively, the Affected Employee Information). MMTL
acknowledges that IBM has relied upon such Affected Employee Information in entering into
this SOW. The Affected Employee Information for every “in scope employee” is listed as
Annexure 1B of this SOW.
	 
	ii.	 	IBM shall deploy the Affected Employees to various roles in MMTL processes based on
internal requirements and skill sets of such employees.

	 	¡	 	IBM shall give Offer Letters to Affected Employees, subject to IBM background
checks conducted by third party as per IBM policy and provided such employees are
delivering the services that are within the scope of SOW and such Affected Employees
are on the payrolls of MMTL.

	iii.	 	During the Interim Period IBM will provide Offer Letters to the Affected Employees. Each
Offer Lettersto an Affected Employee will include:

	 	¡	 	an initial cost to company equal to or greater than his current cost to company,
as set forth in the Affected Employee Information; and
	 
	 	¡	 	the employment benefits that, as of the Hire Date, are available to similarly
situated employees of IBM, as applicable and as such benefits may be amended from time
to time.

IBM will hire Affected Employees who:

	 	¡	 	receive a letter (the Offer Letter) from IBM offering such Affected
Employee employment as of the Hire Date
	 
	 	¡	 	accept such offer in accordance with the terms of the Offer Letter;
	 
	 	¡	 	are MMTL employees as of the date of such Offer Letter; and
	 
	 	¡	 	pass pre employment screening involving true disclosure of academic background,
necessary work experience, etc
	 
	 	¡	 	agree to sign the IBM Business Conduct Guidelines and IBM Government and Client Guidelines

7

 

	 	¡	 	are not in the “no hire list” within such IBM database

	iv.	 	Time for Acceptance. IBM has no further obligations to any Affected Employees who have not accepted the IBM Offer Letter
within the period agreed between MMTL and IBM, as communicated to the Affected Employees, unless otherwise required under
applicable law.
	 
	v.	 	Commencement of Employment. Each Hired Employee will begin his/her employment with IBM as of
the Hire Date with the exception of those Affected Employees who have not accepted
the offer as they are on leave as of the Hire Date.
	 
	vi.	 	Offers to Affected Employees on Leave. Affected Employees who are on
leave (including, for the avoidance of doubt, Affected Employees who
are on long term sick-leave) as of the Effective Date will be
provided with an Offer Letter as soon as practicable following their
return to full time active employment in their pre leave position
provided their return date is (i) within the legislated leave period
from their leave start date for individuals on Maternity/Parental
Leave or (ii) within 90 days from the Effective Date for individuals
on all other types of leave. For those Affected Employees who return
from leave within these time periods, MMTL shall promptly notify IBM
of their return to full-time active work and IBM shall issue an
Offer Letter to that Affected Employee.
	 
	vii.	 	Status and Development. IBM will provide all Hired Employees with a
comprehensive IBM orientation and induction training program which
will commence within thirty (30) days of Hire Date. Thereafter, IBM
will make other training programs and development strategies
available to each Hired Employee pursuant to IBM’s skills management
program.
	 
	viii.	 	Each Offer Letter to an Affected Employee will include:

	 	a)	 	an initial cost to company equal to or greater than his/her current cost
to company , as set forth in the Affected Employee Information; and
	 
	 	b)	 	Subject to the provisions of this Annexure 1, as modified from time to
time, the employment benefits that, as of the Hire Date, are available to comparable
employees of IBM, as applicable and as such benefits may be amended from time to
time.
	 
	 	c)	 	Incentive– Hired Employees shall be eligible to participate in IBM’s
applicable incentive plan in accordance with IBM’s standard practices and/or
policies. The applicable incentive payment for the performance year in which the
Hire Date falls will be pro-rated based on the actual date of such Hire Date within
such performance year.
	 
	 	d)	 	Annual increases in base salary: All Hired Employees will be
eligible for annual increases in their base salaries to the same extent as
comparable IBM employees in accordance with the IBM policy as per the prevailing
annual cycle.
	 
	 	e)	 	Paid time off– MMTL will encash all accrued but unused annual leave and
long service leave balances. MMTL will make a payment equivalent to the value of
these balances to the Hired Employees as part of their respective full & final
settlements. MMTL will ensure that all applicable dues are cleared as part of the
full & final settlement.
	 
	 	f)	 	Training and long-term career opportunities. Hired Employees shall have
the same opportunity for training and career development as similarly experienced
IBM employees. IBM shall make training available to all Hired Employees based on the
needs of the IBM business and each such employee in accordance with the IBM
technical and professional development programs.

8

 

			
	2.2	 	Management of Affected Employees

	 	 	IBM shall be responsible only for the payments to such Affected Employees who accept
the Offer Letter. The benefits shall be as per IBM employee policies covering salaries and
other benefits.

			
	2.3	 	Replacement of Hired Employees

	 	 	IBM will select replacements for the Hired Employees as IBM deems necessary.

			
	2.4	 	Other Responsibilities

	 	 	Prior to the Effective Date, MMTL shall notify IBM about :

	 	¡	 	Any employee not to be transferred to IBM and retained with MMTL
	 
	 	¡	 	any employee who has been terminated by MMTL and need not be offered employment by IBM
	 
	 	¡	 	change in the Affected Employee’s job description or responsibilities, cost to
company, benefits, employment terms, or other information contained in the Affected
Employee Information; and
	 
	 	¡	 	any Affected Employee informing MMTL of any potential or actual change in his
employment status or ability to perform his job.

	 	 	MMTL shall not re-hire or make any employment offer to the Affected Employees under contract
during the entire duration of the project.
	 
	 	 	Neither Party shall solicit employees of the other party during the duration of the contract
without prior consent unless it is by way of response to open advertisement or a general
notice from MMTL for any vacancy.

During the Ramp Up Period, MMTL will use commercially reasonable efforts to maintain the staffing
required for IBM to perform the Services.

MMTL has not and will not make any representations to the Affected Employees regarding their
employment with IBM unless expressly authorized in writing by IBM. If MMTL makes any change to the
Affected Employees’ current cost to company, job description and/or responsibilities prior to the
expiration of the Interim Period, IBM may adjust the terms of this SOW accordingly.

9

 

ANNEXURE
1 B — Affected Employees

	 	 	 	 	 	 	 	 	 
	Sl.	 	 	 	 	 	 	 	 
	No.s	 	NAME	 	DESIGNATION	 	LEVEL	 	Date of Joining
	1

	 	AMIT THAKUR
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	11-Apr-05
	2

	 	ASHA KUMARI
	 	EXECUTIVE
	 	EXECUTIVE
	 	15-Feb-05
	3

	 	DHARAMVIR KANSAL
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	01-Sep-04
	4

	 	KAVITA SAKPAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	15-Feb-05
	5

	 	MOHAMMED SAMIQ
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	01-Sep-04
	6

	 	PARUL NIGAM
	 	EXECUTIVE
	 	EXECUTIVE
	 	04-Oct-04
	7

	 	RASHMI SRIVASTAVA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	04-Oct-04
	8

	 	VIJAY SINGH
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	01-Sep-04
	9

	 	KANIKA TALREJA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	6-Jun-05
	10

	 	RICHA SHARMA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	6-Jun-05
	11

	 	DEEPTI SRIVASTAVA
	 	EXECUTIVE
	 	EXECUTIVE
	 	6-Jun-05
	12

	 	VIKAS GAURAV
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	6-Jun-05
	13

	 	ZUBAIR AHMED
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	6-Jun-05
	14

	 	DEEPAK VERMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	6-Jun-05
	15

	 	NUPUR ANSHULIKA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	13-Jun-05
	16

	 	GEORGE JOSEPH
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	6-Jan-04
	17

	 	ABDUL MALIK
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	18-Jul-05
	18

	 	SHEEBA JOHN
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jul-05
	19

	 	MONIKA BHASIN
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jul-05
	20

	 	NEHA AGGARWAL
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	18-Jul-05
	21

	 	MOHIT ARORA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	1-Aug-05
	22

	 	HIMANI KOHLI
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	1-Aug-05
	23

	 	KULA PRADEEP HAZARIKA
	 	EXECUTIVE
	 	EXECUTIVE
	 	2-Aug-05
	24

	 	THOKCHOM KAJAL DEVI
	 	EXECUTIVE
	 	EXECUTIVE
	 	19-Sep-05
	25

	 	ANSHUMAN MAINI
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	3-Oct-05
	26

	 	JASMINE KAUR BHUMRA
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Oct-05
	27

	 	SAKSHI SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Oct-05
	28

	 	HARISH KUMAR
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	3-Oct-05
	29

	 	PANKAJ CHOPRA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	4-Oct-05
	30

	 	MALCOLM SADIQ
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Oct-05
	31

	 	DEEPAK SHASTRI
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	21-Oct-05
	32

	 	ASHUTOSH SINHA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	21-Oct-05
	33

	 	AMIT BOSE
	 	EXECUTIVE
	 	EXECUTIVE
	 	24-Jan-06
	34

	 	SHRAVAN KUMAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	24-Jan-06
	35

	 	VIKAS MENON
	 	EXECUTIVE
	 	EXECUTIVE
	 	24-Jan-06
	36

	 	VIKASH
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Feb-06
	37

	 	ANKUR MUNJAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Feb-06
	38

	 	RAIS AHMED
	 	EXECUTIVE
	 	EXECUTIVE
	 	28-Feb-06
	39

	 	MEENAKSHI JHA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	1-Mar-06

10

 

	 	 	 	 	 	 	 	 	 
	40

	 	GAURAV NAYYAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Mar-06
	41

	 	SHAILESH DHYANI
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	6-Mar-06
	42

	 	ANKITA WADHWA
	 	EXECUTIVE
	 	EXECUTIVE
	 	13-Mar-06
	43

	 	TENZIN KALSANG
	 	EXECUTIVE
	 	EXECUTIVE
	 	13-Mar-06
	44

	 	SWETA SINGH
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	13-Mar-06
	45

	 	RAJVINDER KAUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	23-Mar-06
	46

	 	SAKSHI RAWAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Apr-06
	47

	 	PRIYANKA SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Apr-06
	48

	 	SACHIN CHUGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Apr-06
	49

	 	TINA JOSE
	 	EXECUTIVE
	 	EXECUTIVE
	 	10-Apr-06
	50

	 	ANUJ MATHUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	10-Apr-06
	51

	 	PRABHJOT SINGH
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	11-Apr-06
	52

	 	BHAWNA KHANNA
	 	EXECUTIVE
	 	EXECUTIVE
	 	12-Apr-06
	53

	 	ABHINEET GOGIA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	12-Apr-06
	54

	 	ROMI CHAUHAN
	 	EXECUTIVE
	 	EXECUTIVE
	 	13-Apr-06
	55

	 	NITIKA AHLUWALIA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Apr-06
	56

	 	TIMSY ARORA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Apr-06
	57

	 	UMANG CHOUDHARY
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	21-Apr-06
	58

	 	VARUN PRABHAKAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	28-Apr-06
	59

	 	DEVENDER KUMAR JUNEJA
	 	EXECUTIVE
	 	EXECUTIVE
	 	8-May-06
	60

	 	OM PRAKASH SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Jun-06
	61

	 	JUHI GARG
	 	EXECUTIVE
	 	EXECUTIVE
	 	10-Jun-06
	62

	 	VISHAL KAPOOR
	 	EXECUTIVE
	 	EXECUTIVE
	 	26-Jun-06
	63

	 	DEEPTI RAISINGHANI
	 	EXECUTIVE
	 	EXECUTIVE
	 	26-Jun-06
	64

	 	MANISHA SABHARWAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	26-Jul-06
	65

	 	ARTI PURI
	 	EXECUTIVE
	 	EXECUTIVE
	 	26-Jul-06
	66

	 	ABHINAV VICTOR
	 	EXECUTIVE
	 	EXECUTIVE
	 	26-Jul-06
	67

	 	ANKIT GULATI
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Aug-06
	68

	 	KAMAL KATYAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	10-Aug-06
	69

	 	ROOPINDER KUMAR YADAV
	 	EXECUTIVE
	 	EXECUTIVE
	 	16-Aug-06
	70

	 	MONODEEP CHAKRAVARTY
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	17-Aug-06
	71

	 	DEEPTI KHARE
	 	EXECUTIVE
	 	EXECUTIVE
	 	19-Aug-06
	72

	 	ROBY MATHEW
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	19-Aug-06
	73

	 	SAMEER MEHRA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	21-Aug-06
	74

	 	S. ABBAS NASEER RIZVI
	 	EXECUTIVE
	 	EXECUTIVE
	 	11-Sep-06
	75

	 	PERVEZ SADIQ
	 	EXECUTIVE
	 	EXECUTIVE
	 	19-Sep-06
	76

	 	SUPARNA LODH
	 	EXECUTIVE
	 	EXECUTIVE
	 	25-Sep-06
	77

	 	SANTOSH KUMAR SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	25-Sep-06
	78

	 	TSHERING BHUTIA
	 	EXECUTIVE
	 	EXECUTIVE
	 	27-Sep-06
	79

	 	RUCHIKA DHADWAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	27-Sep-06
	80

	 	KAPIL GERA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Oct-06
	81

	 	VARUN WALIA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Oct-06
	82

	 	TUSHAR KAPIL
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	16-Oct-06

11

 

	 	 	 	 	 	 	 	 	 
	83

	 	PRABHAS KUMAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	16-Oct-06
	84

	 	PAYAL ARORA
	 	EXECUTIVE
	 	EXECUTIVE
	 	16-Oct-06
	85

	 	SIDDHARTH SHANKER DEB
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	17-Oct-06
	86

	 	MEENU KHARBANDA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-06
	87

	 	DHEERAJ MALIK
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-06
	88

	 	MAMTA BASSI
	 	EXECUTIVE
	 	EXECUTIVE
	 	6-Nov-06
	89

	 	HONEY BASSI
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Nov-06
	90

	 	SANDEEP SILSWAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Dec-06
	91

	 	VIJAY DUBEY
	 	EXECUTIVE
	 	EXECUTIVE
	 	4-Dec-06
	92

	 	MANISH KUMAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	26-Dec-06
	93

	 	RISHI JHAMB
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Jan-07
	94

	 	SHASHANK SUDAN
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Jan-07
	95

	 	NITIKA FARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Jan-07
	96

	 	ANUSH KUMAR
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	3-Jan-07
	97

	 	S.RAMANARAYANAN
	 	EXECUTIVE
	 	EXECUTIVE
	 	3-Jan-07
	98

	 	MANISH WAGHMARE
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jan-07
	99

	 	NIKHIL SOOD
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jan-07
	100

	 	SHEFALI HANDU
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jan-07
	101

	 	JATIN VIJ
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jan-07
	102

	 	ASHOK CHANDRA SATI
	 	EXECUTIVE
	 	EXECUTIVE
	 	18-Jan-07
	103

	 	BHUPENDRA SINGH RANA
	 	EXECUTIVE
	 	EXECUTIVE
	 	19-Jan-07
	104

	 	SINDHU .S. BHASKARAN
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	5-Feb-07
	105

	 	PALLAVI GUPTA
	 	SENIOR EXECUTIVE
	 	SENIOR EXECUTIVE
	 	5-Feb-07
	106

	 	KAPIL GOSWAMI
	 	EXECUTIVE
	 	EXECUTIVE
	 	15-Feb-07
	107

	 	ACSAH JACOB
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Feb-07
	108

	 	ALKA AGGARWAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Feb-07
	109

	 	DIGANTO CHAKRABORTY
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Feb-07
	110

	 	MANAV NARULA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Feb-07
	111

	 	NISHA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Feb-07
	112

	 	SHAHZIA FATIMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Feb-07
	113

	 	N. ASHOK KUMAR SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	23-Feb-07
	114

	 	HARDIK MEHTA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	115

	 	ANCY KHURANA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	116

	 	AMIT KR. SINHA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	117

	 	AMIT PANT
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	118

	 	DIVITA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	119

	 	JATIN SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	120

	 	JASPREET SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	121

	 	NIPUN SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	122

	 	ANGAD SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	123

	 	KANIKA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	124

	 	SUMIT SETHI
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	125

	 	KALPANA RAMANI
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07

12

 

	 	 	 	 	 	 	 	 	 
	126

	 	VIMAL SACHDEVA
	 	EXECUTIVE
	 	EXECUTIVE
	 	7-Mar-07
	127

	 	KARAN KAURA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	128

	 	BHAVUK SETHI
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	129

	 	ANUP DUBEY
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	130

	 	VISHAL THAKUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	131

	 	KANUPRIYA GOYAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	132

	 	HUZENGLUIBO ZELIANG
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	133

	 	PARAMDEEP SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	134

	 	AMIT SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	135

	 	DHROOV PRATAP
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	136

	 	SANKALP CHOUDHURY
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	137

	 	RADHIKA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	138

	 	G.RENUKA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	139

	 	RATAN DEEP SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	140

	 	SAKSHI NASWA
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-Mar-07
	141

	 	JEEWAN NATH GOSWAMI
	 	EXECUTIVE
	 	EXECUTIVE
	 	4-Apr-07
	142

	 	ASTHA SONI
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	143

	 	SARVESH SAH
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	144

	 	SUSAN VARGHESE
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	145

	 	TARANPAL KAUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	146

	 	CECILIA ANTHONY
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	147

	 	PRADEEP SINGH BALODA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	148

	 	SABA SIDDIQUI
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	149

	 	SHEETAL VERMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	150

	 	MUSTUFA ALI KHAN
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	151

	 	ROHIT ADLAKHA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	152

	 	DHARITRI SARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	153

	 	MEENA KUMAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	154

	 	MANISHA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	155

	 	SANDEEP SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	156

	 	KARTIK SINGHAL
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	157

	 	PRABHAT VIJAYI BISHT
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	158

	 	NIKITA MALHOTRA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	159

	 	SHWETA SURI
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	160

	 	NIKHIL BHARDWAJ
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Apr-07
	161

	 	VIDHYA MOLTHAMBY
	 	EXECUTIVE
	 	EXECUTIVE
	 	10-Apr-07
	162

	 	SAURABH UPADHYAY
	 	EXECUTIVE
	 	EXECUTIVE
	 	12-Apr-07
	163

	 	SHALINI RISHI
	 	EXECUTIVE
	 	EXECUTIVE
	 	17-Apr-07
	164

	 	RAHUL ARORA
	 	EXECUTIVE
	 	EXECUTIVE
	 	23-Apr-07
	165

	 	VANDANA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-May-07
	166

	 	MADHURI DUTTA
	 	EXECUTIVE
	 	EXECUTIVE
	 	2-May-07
	167

	 	MOHD. AFFAN KHAN
	 	EXECUTIVE
	 	EXECUTIVE
	 	2-May-07
	168

	 	PREETHA R. NAIR
	 	EXECUTIVE
	 	EXECUTIVE
	 	21-May-07

13

 

	 	 	 	 	 	 	 	 	 
	169

	 	MOHIT KUMAR MANCHANDA
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	170

	 	GURLEEN KAUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	171

	 	NEERAJ KUMAR SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	172

	 	ABHISHEK MATHUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	173

	 	VAIBHAV GUPTA
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	174

	 	VIKRANT VIJAYANT SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	175

	 	SUPRATIK CHATTERJEE
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	176

	 	ANJALI DHAMIJA
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	177

	 	PRIYANKA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	29-May-07
	178

	 	SAMEER SETIA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	179

	 	GAGANDEEP KAUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	180

	 	ANKUSH KUMAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	181

	 	TARUN KUMAR KOLI
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	182

	 	RUCHI SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	183

	 	ASMA AYAZ
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	184

	 	NEHA BABBAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	185

	 	ANKITA BHADURI
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	186

	 	KANIKA KAUSHIK
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	187

	 	NATASHA KAPOOR
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	188

	 	SUPREET SINGH SANDHU
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	189

	 	GINNI ARORA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	190

	 	VAISHALI SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	191

	 	HOMI SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	192

	 	PARABJEET SINGH
	 	EXECUTIVE
	 	EXECUTIVE
	 	9-Jul-07
	193

	 	SWATI DHAMIJA
	 	EXECUTIVE
	 	EXECUTIVE
	 	23-Jul-07
	194

	 	SANDEEP RAJWADE
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	195

	 	KIRAN KUMAR CHANDRAKAR
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	196

	 	ANUPAM SAKSENA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	197

	 	ROHIT CHOUHAN
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	198

	 	RITIKA VOHRA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	199

	 	DIVYA ARORA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	200

	 	KAMAL DEEP VERMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	201

	 	DEPINDER KAUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	202

	 	SHWETA SACHDEVA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	203

	 	RENUKA SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	204

	 	SANDEEP KUMAR GUPTA
	 	EXECUTIVE
	 	EXECUTIVE
	 	20-Aug-07
	205

	 	MANMEET KAUR
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	206

	 	CHANDAN BAJAJ
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	207

	 	AAKANKSHA KHURANA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	208

	 	SHARMILA KUMARI GURUNG
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	209

	 	KRISHNA BARAN CHAKMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	210

	 	ISHITA BHATIA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	211

	 	RITU VERMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07

14

 

	 	 	 	 	 	 	 	 	 
	212

	 	NEETESH CHOPRA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	213

	 	SWATI SHARMA
	 	EXECUTIVE
	 	EXECUTIVE
	 	1-Nov-07
	214

	 	MOHAMMED NADEEM
	 	EXECUTIVE —
INTERNATIONAL OPERATIONS
	 	EXECUTIVE
	 	10-Dec-07
	215

	 	BHUPINDER PAL SINGH
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	216

	 	ISHA SETHI
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	217

	 	KAPIL KHEMANI
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	218

	 	MONICA LANGOLJAM YUMNAM
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	219

	 	MANMEET SINGH SANDHU
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	220

	 	REKHA GODARA
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	221

	 	RUBI SINGH
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	222

	 	NIVEDITA PUNDIR
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	223

	 	VIVEK BHOLA
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08
	224

	 	SAURABH KHURANA
	 	EXECUTIVE — SALES US
	 	EXECUTIVE
	 	2-Jan-08

15

 

ANNEXURE 2: Key Performance Indices

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	PROCESS	 	AGENT
	 	 	LEVEL	 	LEVEL
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Average	 	 	 	 
	 	 	 	 	 	 	Service	 	Turn Around	 	 	 	QA	 	Productivity Per	 	FCR	 	Csat
	 	 	PROCESS	 	Abandon %	 	Level	 	Time	 	Conversion %	 	Scores	 	Day	 	Scores	 	Scores
	SALES
	 	INTERNATIONAL	 	Yes	 	Yes	 	—	 	Yes	 	Yes	 	Yes	 	—	 	—
	SALES
	 	DOMESTIC	 	Yes	 	Yes	 	—	 	Yes	 	Yes	 	Yes	 	—	 	—
	CUSTOMER
SERVICES
	 	INDIA	 	Yes	 	Yes	 	—	 	—	 	Yes	 	Yes	 	Yes	 	Yes
	TICKETING
	 	INTERNATIONAL	 	—	 	—	 	Yes	 	—	 	Yes	 	Yes	 	—	 	—
	TICKETING
	 	INDIA	 	—	 	—	 	Yes	 	—	 	Yes	 	Yes	 	—	 	—

16

 

ANNEXURE 3: IT Architecture

	 	•	 	IT Infra at IBM is designed to deliver 99.95% uptime on annual basis.

	 
	 	•	 	Architectures are subject to DOT approvals

Voice Solution — Gurgaon Operations

Inbound Voice

	 	•	 	Existing Toll free number at MMTL location will be used for incoming calls
	 
	 	•	 	Calls will be handled by IVR installed at MMTL location. IVR will transfer the call
using the MMTL’s AVAYA ACD/PBX to IBM over point to point circuits
	 
	 	•	 	IBM will have point to point connectivity between MMTL Gurgaon data center and IBM SDL
in Gurgaon, provided by MMTL
	 
	 	•	 	Voice connectivity will be extended to IBM SDL at Gurgaon using VoIP
	 
	 	•	 	AVAYA IP Phones will be used in IBM. All these phones will be configured to connect to
AVAYA ACD installed in MMTL Gurgaon location
	 
	 	•	 	Agents at IBM will login into the AVAYA ACD installed at MMTL Gurgaon location
	 
	 	•	 	Agents call recording and reporting will be delivered through MMTL voice infra at
Gurgaon location
	 
	 	•	 	Supervisor in IBM will be provided access to MMTL hosted reporting system for extracting
contact centre agent reports
	 
	 	•	 	Outbound call will be made out of MMTL voice switch. MMTL to ensure no breach of toll
bypass regulation

17

 

	 	•	 	Transfer back to Gurgaon location using MMTL voice switch in Gurgaon

	 
	 	•	 	Uncompressed voice between MMTL and IBM
	 
	 	•	 	MMTL will continue to host contact centre agent reporting and agent voice recording
environment in MMTL DC. IBM will use this environment for agent reporting and recording.
	 
	 	•	 	All charges related to TFN in India (installation, one time setup and recurring usage
charges) would be borne by client.

Data Solution — Gurgaon Operations

	 	•	 	Point to Point Data connectivity will be installed between MMTL Data center and IBM Data center
	 
	 	•	 	The same MMTL provided point-to-point circuit will be used for transporting data
traffic. Data connectivity will only be setup between MMTL 103 Gurgaon building and IBM
Gurgaon building. For US operations same data connectivity will be used.
	 
	 	•	 	Agents at IBM will use the CRM application and portal installed at MMTL Data center
using the data connectivity
	 
	 	•	 	Email system/id for MMTL query will be provided by MMTL
	 
	 	•	 	Chat platform will be provided by MMTL

Voice Solution — Chandigarh Operations

Inbound Voice

	 	•	 	Existing Toll free number at MMTL location will be used for incoming calls
	 
	 	•	 	Calls will be handled by IVR installed at MMTL location. IVR will transfer the call
using the MMTL’s AVAYA ACD/PBX to IBM over point to point circuits
	 
	 	•	 	IBM will have point to point connectivity between MMTL Gurgaon data center and IBM SDL
in Chandigarh, provided by MMTL
	 
	 	•	 	Voice connectivity will be extended to IBM SDL at Chandigarh using VoIP
	 
	 	•	 	AVAYA IP Phones will be used in IBM. All these phones will be configured to connect to
AVAYA ACD installed in MMTL Gurgaon location
	 
	 	•	 	Agents at IBM will login into the AVAYA ACD installed at MMTL Gurgaon location
	 
	 	•	 	Agents call recording and reporting will be delivered through MMTL voice infra at
Gurgaon location
	 
	 	•	 	Supervisor in IBM will be provided access to MMTL hosted reporting system for extracting
contact centre agent reports
	 
	 	•	 	Transfer back to Gurgaon location using MMTL voice switch in Gurgaon
	 
	 	•	 	MMTL will continue to host contact centre agent reporting and agent voice recording
environment in MMTL DC. IBM will use this environment for agent reporting and recording.
	 
	 	•	 	All charges related to TFN in India (installation, one time setup and recurring usage
charges) would be borne by client.

Outbound Voice

	 	•	 	Nortel PBX/ACD will be installed at IBM SDL Chandigarh location

	 
	 	•	 	PSTL line for outbound calls will be terminated at the same Nortel PBX/ACD for outbound calling
	 
	 	•	 	All charges related to Voice telecom inbound and outbound links in India (installation,
one time setup and recurring usage charges) will be borne by MMTL.

Data Solution — Chandigarh Operations

	 	•	 	Point to Point Data connectivity will be installed between MMTL Data center and IBM Data center
	 
	 	•	 	The same MMTL provided point-to-point circuit will be used for transporting data traffic. Data connectivity will only be setup between MMTL 103 Gurgaon building and IBM Chandigarh building. For US
operations same data connectivity will be used.
	 
	 	•	 	Agents at IBM will use the CRM application and portal installed at MMTL Data center
using the data connectivity
	 
	 	•	 	Email system/id for MMTL query will be provided by MMTL

	 
	 	•	 	Chat platform will be provided by MMTL

18

 

Voice Solution — International Operations

Inbound Voice

	 	•	 	Existing Toll free number at MMTL location will be used for incoming calls
	 
	 	•	 	MMTL will provide 2way US PSTN T1 circuit(s) at IBM NY PoP
	 
	 	•	 	Existing TFN will be mapped to the circuit(s) for inbound calls
	 
	 	•	 	Voice connectivity will be extended to IBM SDL at Gurgaon using VoIP
	 
	 	•	 	AVAYA IP Phones will be used in IBM. All these phones will be configured to connect to
AVAYA ACD installed in IBM Gurgaon location
	 
	 	•	 	Agents at IBM will login into the AVAYA ACD installed at IBM Gurgaon location
	 
	 	•	 	Agents call recording and reporting will be delivered by IBM voice infra at Gurgaon
location
	 
	 	•	 	US bound Outbound call will be made out of same circuit(s)
	 
	 	•	 	No transfer back is required for the process
	 
	 	•	 	All charges related to Voice telecom inbound and outbound links in US (installation, one
time setup and recurring usage charges) shall be borne by MMTL.
	 
	 	•	 	IBM has assumed that MMTL would use the shared infrastructure being used by other
clients in the same facility.
	 
	 	•	 	IBM has not factored the cost for following in the prices mentioned above :

	 	¡	 	IVR
	 
	 	¡	 	Dialer
	 
	 	¡	 	CTI Integration

19

 

	 	¡	 	CRM Solution
	 
	 	¡	 	License/Development cost of all Customer specific applications
	 
	 	¡	 	Chat and Email platform for customer service

	 	•	 	International seats for data/app access will leverage connectivity setup for domestic business.
	 
	 	•	 	Outbound calls will be transported through same US T1 circuits provided by MMTL, and
transfer back in not required for the process.
	 
	 	•	 	Outbound calls will be transported through same US T1 circuits provided by MMTL, and
transfer back in not required for the process.
	 
	 	•	 	Recorded calls only retained for 3 months and then purged.
	 
	 	•	 	All charges related to TFN in US (installation, one time setup and recurring usage
charges) would be borne by client.
	 
	 	•	 	Recurring cost of inbound/outbound calls in US will be borne by MMTL.

Data Solution

	 	•	 	Data connectivity/application access will be same as used for domestic operations
	 
	 	•	 	Agents at IBM will use the CRM application and portal installed at MMTL Data center
using the data connectivity
	 
	 	•	 	Email system/id for MMTL query will be provided by MMTL
	 
	 	•	 	Chat platform will be provided by MMTL

20

 

ANNEXURE 4 — Transition Plan

	 	 	 	 	 	 	 
	Key Milestones	 	Date
	NCR
	 	Contract signing	 	 	5-Mar-08	 
	 
	 	In-scope MMTL staff start employment with IBM	 	 	7-Apr-08	 
	 
	 	MMTL tools and applications available over internet	 	 	4-Apr-08	 
	 
	 	End to End IT set up complete for NCR International	 	 	4-Apr-08	 
	 
	 	Go Live at IBM NCR Center– Rebadged agents– International	 	 	7-Apr-08	 
	 
	 	DOT approval obtained for IBM NCR center	 	 	9-May-08	 
	 
	 	End to End IT set up complete for NCR Domestic	 	 	23-May-08	 
	 
	 	Go Live at IBM NCR Center– Rebadged agents– Domestic	 	 	26-May-08	 
	 	 	 	 	 	 	 
	CHD
	 	DOT approval obtained for IBM CHD center	 	 	9-May-08	 
	 
	 	End to End IT set up complete for CHD center	 	 	23-May-08	 
	 
	 	Go Live at IBM CHD Center– Customer Service International & Domestic	 	 	26-May-08	 

Basic Transitioning Approach

	 	1.	 	224 HC (220 agents + 4 hierarchy) to be rebadged to IBM

	 
	 	2.	 	Transition Ramp Up to happen in 3 phases-

	 	 	 	Phase I- T Plan Intl NCR
	 
	 	 	 	Phase II- T Plan Dom NCR
	 
	 	 	 	Phase III- T Plan Dom & Intl CHD

	 	**	 	Please note that some of the phases would run in parallel”
	 
	 	3.	 	Considering trainer availability based on the ratios considered in the solution Waves within each phase have been spaced out
	 
	 	4.	 	KT / TTT: It has been assumed that IBM will send a team consisting of heirarchy members to the client site for 1-2 weeks for KT/ Due Diligence/ TTT
	 
	 	5.	 	Training:

	 	 	 	IBM Induction & Internal training– 1 Week
	 
	 	 	 	Pre Process & Process training (CS & TS)– 4 Weeks
	 
	 	 	 	Pre Process & Process training (CS Intl & TS Intl)– 5 Weeks
	 
	 	 	 	Pre Process & Process training (Ticketing)– 3 Weeks
	 
	 	 	 	Pre Process & Process training (Ticketing Intl)– 4 Weeks”

Dependencies/Assumptions to the plan

	1.	 	The week of March 3rd has been assumed as date for closure of Contract/LOI.
	 
	2.	 	Timelines subject to change in case there is slippage in approvals/ICA’s or commencement date of the project.
	 
	3.	 	Cross training has not been factored in
	 
	4.	 	It has been assumed that a standard TTT model will apply where the first set of agents and hierarchy would be trained by MMTL trainers/ SMEs and any subsequent IBM agents would be trained by IBM
	 
	5.	 	Training material and curriculum will be made available by MMTL
	 
	6.	 	It has been assumed that all ramp up batches & attrition backfill agents will be hired in Chandigarh
	 
	7.	 	For International business to Go Live in NCR– Phase I– by April 7th the following assumptions have been considered:-

	 	a.	 	MMTL provides Voice circuits in US (NY) latest by April 4th

	 
	 	b.	 	MMTL to ensure that all the applications and tools required by the agents working on the International LOBs are available over the internet latest by April 4th

In case there is slippage on these the Go Live date of April 7th will get pushed out. In the
case of point no. b mentioned above not being possible Go Live will get pushed out to May 12th
because of DOT dependency since connectivity with MMTL forces a change in the current DoT
approved diagram for IBM 186, Udyog Vihar , Gurgaon location

	8.	 	For Domestic business to Go Live in NCR- Phase II by May 26th the following assumptions have been considered:-

21

 

	 	a.	 	MMTL provides Point to Point circuits till IBM Gurgaon office latest by May 16th
	 
	 	b.	 	DOT approval is obtained within 10 weeks (2 weeks for filing of application and 8 weeks for processing and obtaining final approval) of contract signing”

	9.	 	For International and Domestic business– Phase III & IV to Go Live in CHD in the week of May 26th the following assumptions have been considered:-

	 	a.	 	MMTL provides Point to Point circuits till IBM CHD office latest by May 16th

	 
	 	b.	 	DOT approval is obtained within 10 weeks (2 weeks for filing of application and 8 weeks for processing and obtaining final approval) of contract signing.

	10.	 	It has been assumed that 7% of the MMTL staff would not accept rebadging and would attrite.
Hiring requirements in CHD will be calculated based on this and may require a change if the
attrition number changes.

	 
	11.	 	In this plan, a hiring of Training for 30 agents has been incorporated in the plan for CHD as
per MMTL inputs. The LOB break up of the CHD Headcount will be 15 in CS and 15 in Tele Sales

SoW
Effective Date: 0000 hours IST on
5th of
March, 2008

	 	 	 	 	 	 	 
	Agreed to:	 	Agreed to:
	 	 	 	 	 	 	 
	Make My Trip Private Limited	 	IBM Daksh Business Process Services Private Limited
	 	 	 	 	 	 	 
	By
	 	/s/ Rajesh Magow 	 	By	 	/s/ Anuj Kumar 
	 
	 	 	 	 	 	 
	 	 	 	 	 	 	 
	Authorized Signature	 	Authorized Signature
	 	 	 	 	 	 	 
	Name:
	 	RAJESH MAGOW	 	Name:	 	ANUJ KUMAR
	 	 	 	 	 	 	 
	Date:
	 	5/03/2008	 	Date:	 	5th MARCH, 2008

After signing, please return a copy of this Agreement to the “IBM address” shown above.

22EX-10.6.3

Exhibit 10.6.3

	 	 	 
	REDACTED

	 	Confidential Treatment Requested
	 

	 	The portions of this document marked by “XXXX” have been omitted
pursuant to a request for confidential treatment and have been
filed separately with the Securities and Exchange Commission

FIRST AMENDMENT TO THE STATEMENT OF WORK

This Amendment is to the Statement of Work dated 05.03.2008

BETWEEN

MakeMyTrip India Private Limited having its registered office at F-46, Malhotra Building, 1st
Floor, near Indian Overseas Bank, Connaught Place, New Delhi 110001 (hereinafter referred to as
“MMTL” which expression shall, unless repugnant to or inconsistent with the context, mean and
include its successors and permitted assigns), of the ONE PART;

And,

IBM DAKSH BUSINESS PROCESS SERVICES PRIVATE LIMITED a company registered under the Companies Act,
1956 and having its Registered Office at Birla Tower, 1st Floor, 25, Barakhamba Road, Connaught
Place, New Delhi — 110001 (hereinafter referred to as “IBM” which expression shall, unless
repugnant to or inconsistent with the context, mean and include its successors and assigns), of the
OTHERPART.

WHEREAS MMTL has entered into a Master Services Agreement dated 05-03-2008 (hereinafter referred to
as “MSA”) with IBM whereby it has outsourced some of its Call center to IBM.

Further to business discussions, pertaining to the salary adjustments for the rebadged resources at
Gurgaon service delivery location, the Parties now wish to amend the Statement of Work as follows:

1. Based on the Statement of Work dated 05.03.2008, following changes shall be made with reference
to Clause 10.2.2 (g):

	 	(i)	 	Delete Clause 10.2 A (Gurgaon service delivery) in its entirety, and replace as
follows :

A. Gurgaon Service delivery:

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	LoB/SU
	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 
	Customer Service — Domestic
	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 
	Telesales (Inbound) — Domestic
	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 
	Ticketing — Domestic
	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 

10.2.1 Price per Agent per month mentioned above is applicable for the first year of operations
from the Effective Date of this SOW

	 	a.	 	The rates quoted above are in INR (Indian Rupees) are applicable per Agent per month
	 
	 	b.	 	On each anniversary of the Effective Date, the price will be adjusted upwards by XXXX
for inflation.
	 
	 	c.	 	Billing shall be done based on the prevailing Seat Utilization (SU) for the month in
the process. This shall be computed on a monthly basis.
	 
	 	d.	 	All applicable taxes and levies shall apply over and above these rates as applicable.
However, any income tax or any direct tax related liability will be on account of IBM.
MMTL will deduct the relevant withholding tax (TDS) from the regular payments for which it
will issue a consolidated annual TDS certificate to IBM.
	 
	 	e.	 	The actual SU will be rounded off to nearest place of a single decimal e.g. if SU is
2.14 then the pricing applicable will be at SU of 2.1. If the actual SU is 2.15 then pricing will be
computed at the SU of 2.2

1

 

	 	 	 
	REDACTED

	 	Confidential Treatment Requested

The portions of this document marked by “XXXX” have been omitted
pursuant to a request for confidential treatment and have been
filed separately with the Securities and Exchange Commission

	 	f.	 	Both MMTL and IBM will put all reasonable efforts to achieve a minimum SU of 2.1.

(ii) Delete Clause 10.2 B (Chandigarh Service Delivery) in its entirety, and replace as follows :

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	LoB / SU

	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 
	Customer Service — Domestic

	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 
	Telesales (Inbound) — Domestic

	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 
	Ticketing — Domestic

	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 	 	 	XXXX	 

10.2.2 Price per Agent per month mentioned above is applicable for the first year of operations
from the Effective Date of this SOW

	 	a.	 	The rates quoted above are in INR (Indian Rupees) are applicable per Agent per
month
	 
	 	b.	 	On each anniversary of the Effective Date, the price will be adjusted upwards
by XXXX for inflation.
	 
	 	c.	 	Billing shall be done based on the prevailing Seat Utilization (SU) for the
month in the process. This shall be computed on a monthly basis.
	 
	 	d.	 	All applicable taxes and levies shall apply over and above these rates as
applicable. However, any income tax or any direct tax related liability will be on
account of IBM. MMTL will deduct the relevant withholding tax (TDS) from the regular
payments for which it will issue a consolidated annual TDS certificate to IBM.
	 
	 	e.	 	The actual SU will be rounded off to nearest place of a single decimal e.g. if
SU is 2.14 then the pricing applicable will be at SU of 2.1. If the actual SU is 2.15
then pricing will be computed at the SU of 2.2
	 
	 	f.	 	Both MMTL and IBM will put all reasonable efforts to achieve a
minimum SU of 1.8.
	 
	 	g.	 	IBM has factored an average salary of INR XXXX per agent per annum across all
LoB’s in Gurgaon. This is as per the information received from MMTL for the agents to
be rebadged. The price shall be updated for any change in this assumption based on the
actual data only in respect of incremental changes in relevant
average manpower cost.

	2.	 	This First Amendment is effective as of 05.03.2008. IBM shall bill the incremental
agent rates to MMTL with retrospective effect from 05.03.2008.
	 
	3.	 	Annexure 1 B of the SoW shall be deleted in its entirety and replaced as
follows :

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	Billable/
	Sl. No.s	 	Name	 	Designation	 	Date of Joining IBM Daksh	 	Non Billable
	1

	 	Aakanksha Khurana
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	2

	 	Abhinav Victor
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	3

	 	Abhineet Gogia
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	4

	 	Mohd. AFFAN
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	5

	 	Amit Sharma
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	6

	 	Amit Bose
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	7

	 	Anjali Dhamija
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	8

	 	Angad Singh
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	9

	 	Ashutosh Sinha
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes

2

 

	 	 	 	 	 	 	 	 	 
	10

	 	Ankit Gulati
	 	Ex/ Sr Exec
	 	12-May-08
	 	Yes
	11

	 	Ankita Bhaduri
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	12

	 	Ankita Wadhwa
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	13

	 	Ankur Munjal
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	14

	 	Ankush Kumar
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	15

	 	Anuj Mathur
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	16

	 	Anup Dubey
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	17

	 	Anupam Saksena
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	18

	 	Anush Kumar
	 	Ex/ Sr Exec
	 	7-May-08
	 	Yes
	19

	 	Arti Puri
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	20

	 	Ashok Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	21

	 	Ashok Sati
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	22

	 	Deepak Verma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	23

	 	Asma Ayaz
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	24

	 	Astha Soni
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	25

	 	Bhavuk Sethi
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	26

	 	Bhawna Khanna
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	27

	 	Bhupendra Rana
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	28

	 	Bhupinder Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	29

	 	Cecilia Anthony
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	30

	 	Chandan Bajaj
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	31

	 	Davinder Juneja
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	32

	 	Deepak Shastri
	 	Lead
	 	7-Apr-08
	 	Yes
	33

	 	Deepti Srivastava
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	34

	 	Deepak Grover
	 	Lead
	 	15-May-08
	 	Yes
	35

	 	Diganta Chakraborty
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	36

	 	Deepti Khare
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	37

	 	Depinder Kaur
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	38

	 	Dharamvir Kansal
	 	AM
	 	7-Apr-08
	 	No
	39

	 	Dharitri Sarma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	40

	 	Dhroov Pratap
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	41

	 	Monodeep Chakravarty
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	42

	 	Divita Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	43

	 	Divya Arora
	 	Ex/ Sr Exec
	 	12-May-08
	 	Yes
	44

	 	G Renuka
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	45

	 	Gagandeep Kaur Chawla
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	46

	 	Gaurav Nayyar
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	47

	 	George Joseph
	 	Lead QLY
	 	7-Apr-08
	 	Yes
	48

	 	Sakshi Rawal
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	49

	 	Harish Kumar
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	50

	 	Himani Kohli
	 	Lead
	 	5-May-08
	 	No
	51

	 	Homi Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	52

	 	Honey Bassi
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes

3

 

	 	 	 	 	 	 	 	 	 
	53

	 	Huzengluibo Zeliang
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	54

	 	Ishita Bhatia
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	55

	 	Ishjeet Walia
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	56

	 	Jasmine Bhumra
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	57

	 	Jaspreet Singh
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	58

	 	Jatin Vij
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	59

	 	Jeewan Goswami
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	60

	 	Juhi Garg
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	61

	 	Jyotsna Ramani
	 	AM
	 	5-May-08
	 	No
	62

	 	Kajal Thokchom
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	63

	 	Kamal Katyal
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	64

	 	Kamaldeep Verma
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	65

	 	Kanika Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	66

	 	Kanika Talreja
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	67

	 	Kanupriya Goyal
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	68

	 	Kapil Khemani
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	69

	 	Kapil Gera
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	70

	 	Karan Kaura
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	71

	 	Kartik Singhal
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	72

	 	Kavita Sakpal
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	73

	 	Kiran Chandrakar
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	74

	 	Krishna Chakma
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	75

	 	Madhuri Dutta
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	76

	 	Malcolm Sadir
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	77

	 	Mamta Bassi
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	78

	 	Manav Narula
	 	Ex/ Sr Exec
	 	7-May-08
	 	Yes
	79

	 	Manish Kumar
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	80

	 	Manisha Sabharwal
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	81

	 	Manisha Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	82

	 	Manmeet Kaur
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	83

	 	Manmeet Sandhu
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	84

	 	Meena
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	85

	 	Meenakshi Jha
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	86

	 	Meenu Kharbanda
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	87

	 	Amit Pant
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	88

	 	Mohammad Samiq
	 	AM
	 	7-Apr-08
	 	No
	89

	 	Mohammad Nadeem
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	90

	 	Mohd Saud
	 	AM
	 	7-Apr-08
	 	No
	91

	 	Mohit Manchanda
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	92

	 	Mohit Kumar
	 	Lead
	 	5-May-08
	 	Yes
	93

	 	Monica Langoljam
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	94

	 	Monika
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	95

	 	Gurleen Kaur
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes

4

 

	 	 	 	 	 	 	 	 	 
	96

	 	Naseer Rizvi
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	97

	 	Natasha Kapoor
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	98

	 	Neeraj Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	99

	 	Neetesh Chopra
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	100

	 	Neha Babbar
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	101

	 	Nikhil Sood
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	102

	 	Nikita
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	103

	 	Nipun Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	104

	 	Nikita Ahluwalia
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	105

	 	Nivedita Pundir
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	106

	 	Nupur Singh
	 	Lead
	 	5-May-08
	 	No
	107

	 	Meesam Zaidi
	 	Ex/ Sr Exec
	 	7-May-08
	 	Yes
	108

	 	Pankaj Chopra
	 	Lead QLY
	 	5-May-08
	 	No
	109

	 	Paramdeep Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	110

	 	Parbjeet Singh
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	111

	 	Parul Nigam
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	112

	 	Parvez Khan
	 	Lead
	 	5-May-08
	 	No
	113

	 	Payal Arora
	 	Ex/ Sr Exec
	 	7-May-08
	 	Yes
	114

	 	Prabhas Kumar
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	115

	 	Prabhat Bisht
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	116

	 	Prabjot Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	117

	 	Pradeep Hazarika
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	118

	 	Pradeep Baloda
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	119

	 	Pragya Shah
	 	AM
	 	7-Apr-08
	 	Yes
	120

	 	Prateek Nayak
	 	Lead
	 	5-May-08
	 	No
	121

	 	Preetha Nair
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	122

	 	Pallavi Gupta
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	123

	 	Priyanka Sharma
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	124

	 	Priyanka Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	125

	 	Puneet Garg
	 	Lead
	 	5-May-08
	 	No
	126

	 	Radhika Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	127

	 	Priya Sehgal
	 	Lead
	 	17-May-08
	 	Yes
	128

	 	Rahul Arora
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	129

	 	Rais Ahmed
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	130

	 	Rajat Mishra
	 	AM
	 	5-May-08
	 	No
	131

	 	Rajvinder Kaur
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	132

	 	Ramanarayanan S
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	133

	 	Rashmi Srivastava
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	134

	 	Ratandeep Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	135

	 	Rehan Khan
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	136

	 	Rekha Godara
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	137

	 	Renuka Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	138

	 	Richa Sharma
	 	Lead
	 	5-May-08
	 	Yes

5

 

	 	 	 	 	 	 	 	 	 
	139

	 	Ritika Vohra
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	140

	 	Roby Mathew
	 	Lead
	 	7-Apr-08
	 	Yes
	141

	 	Rohit Adlakha
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	142

	 	Rohit Chouhan
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	143

	 	Rohit Ranjan
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	144

	 	Romi Chauhan
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	145

	 	Roopinder Yadav
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	146

	 	Rubi Singh
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	147

	 	Ruchika Dhadwal
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	148

	 	Saba Siddiqui
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	149

	 	Sachin Chugh
	 	Ext Sr Exec
	 	5-May-08
	 	Yes
	150

	 	Sakshi Naswa
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	151

	 	Sakshi Sharma
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	152

	 	Rahul Dutt
	 	AM
	 	7-May-08
	 	No
	153

	 	Sameer Mehra
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	154

	 	Sameer Setia
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	155

	 	Sandeep Gupta
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	156

	 	Sandeep Rajwade
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	157

	 	Sandeep Sharma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	158

	 	Sankalp Choudhury
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	159

	 	Santosh Singh
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	160

	 	Saurabh Khurana
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	161

	 	Saurabh Upadhyay
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	162

	 	Shahzia Fatima
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	163

	 	Shailesh Dhyani
	 	Lead
	 	17-May-08
	 	Yes
	164

	 	Shalini
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	165

	 	Sharmila Gurung
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	166

	 	Shashank Sudan
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	167

	 	Sheetal Verma
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	168

	 	Shweta Suri
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	169

	 	Sindhu Bhaskaran
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	170

	 	Sumit Sethi
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	171

	 	Supreet Sandhu
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	172

	 	Swapnil Gupta
	 	AM
	 	5-May-08
	 	No
	173

	 	Swati Sharma
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	174

	 	Swati Dhamija
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	175

	 	Sweta Singh
	 	Lead QLY
	 	5-May-08
	 	No
	176

	 	Taranpal Kaur
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	177

	 	Tarun Kumar
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	178

	 	Tenzin Kalsang
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	179

	 	Timsy Arora
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	180

	 	Tshering Bhutia
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	181

	 	Tushar Kapil
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes

6

 

	 	 	 	 	 	 	 	 	 
	182

	 	Vaibhav Gupta
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	183

	 	Vandana
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	184

	 	Vijay Singh
	 	AM
	 	7-Apr-08
	 	No
	185

	 	Vijay Dubey
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	186

	 	Vikas Menon
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	187

	 	Vikas Gaurav
	 	Lead
	 	5-May-08
	 	Yes
	188

	 	Vikash
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	189

	 	Vimal Sachdeva
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	190

	 	Vishal Thakur
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	191

	 	Vishal Kapoor
	 	Ex/ Sr Exec
	 	5-May-08
	 	Yes
	192

	 	Vivek Bhola
	 	Ex/ Sr Exec
	 	7-Apr-08
	 	Yes
	193

	 	Zubair Ahmed
	 	Lead
	 	5-May-08
	 	Yes
	194

	 	Nikhil Bhardwaj
	 	Ex/ Sr Exec
	 	14-May-08
	 	Yes
	195

	 	Parvesh Kumar Sharma
	 	Ex/ Sr Exec
	 	12-May-08
	 	Yes
	196

	 	Vidhya Molthamby
	 	Ex/ Sr Exec
	 	15-May-08
	 	Yes
	197

	 	Amit Kr Sinha
	 	Ex/ Sr Exec
	 	Yet to Join
	 	Yes
	198

	 	Ginni Arora
	 	Ex/ Sr Exec
	 	3-Jun-08
	 	Yes
	199

	 	Asha Kumari
	 	Ex/ Sr Exec
	 	15-May-08
	 	Yes
	200

	 	Shweta Sachdeva
	 	Ex/ Sr Exec
	 	Yet to Join
	 	Yes
	201

	 	Sarvesh Sah
	 	Ex/ Sr Exec
	 	12-May-08
	 	Yes

4. All other terms of MSA and Statement of Work shall remain unchanged.

IN WITNESS WHEREOF THE ABOVE NAMED PARTIES TO THIS AMENDMENT HAVE EXECUTED THESE PRESENT THROUGH
THEIR DULY AUTHORISED SIGNATORIES ON THE DATE AND PLACE FIRST MENTIONED HEREIN ABOVE.

	 	 	 	 	 
	For IBM Daksh Business Process services Pvt. Ltd
	 
	 	 	 	 
	Sign:

	 	/s/ Chandrasekar Thyagarajan
	 	 
	Name:

	 	CHANDRASEKAR THYAGARAJAN
	 	 
	Title:

	 	CHIEF FINANCIAL OFFICER
	 	 
	Date:

	 	July 1, 2008
	 	 
	 
	 	 	 	 
	For MakeMyTrip India Pvt Ltd
	 
	 	 	 	 
	Sign: :

	 	/s/ Rajesh Magow
	 	 
	Name: :

	 	RAJESH MAGOW
	 	 
	Title: :

	 	CFO
	 	 
	Date:

	 	July 16, 2008
	 	 

7

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00176-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00176-of-00352.parquet"}]]