Document:

IBM Customer Agreement with Exa Corp & International Business Machines Corp

			
		 	Exhibit 10.1
		
	 

 Customer Agreement
  
	 	 

 This IBM Customer Agreement (called the “Agreement”) governs transactions by which you purchase Machines,
license ICA Programs, obtain Program licenses, and acquire Services from International Business Machines Corporation (“IBM”). 
 This
Agreement and its applicable Attachments and Transaction Documents are the complete agreement regarding these transactions, and replace any prior oral or written communications between us. 
 By signing below for our respective Enterprises, both of us agree to the terms of this Agreement without modification. Once signed. 1) any reproduction of this Agreement, an Attachment, or Transaction
Document made by reliable means (for example, photocopy or facsimile) is considered an original and 2) all Products and Services ordered under this Agreement are subject to it. 

 

							
	 Agreed to:

EXA CORP
	  	 Agreed to:

International Business Machines Corporation

				
	By	  	 

	  	By	  	 

		  	Authorized signature	  		  	Authorized signature
		
	Name (type or print): Stephen Remondi	  	Name (type or print): Sally J. Schroeder
		
	Date: 7/10/06	  	Date: 7/11/06
		
	Enterprise number: 8482681	  	Agreement number: HW67293
		
	 Enterprise address:

EXA CORP
 3 BURLINGTON WOODS
DR
 BURLINGTON, MA 01803-4515
	  	 IBM address:

13800 DIPLOMAT DRIVE
 DALLAS, TX
75234

  

	
	After signing. please return a copy of this Agreement to the “IBM address” shown
above.

  
 Page 1 of 11

 

 Customer Agreement 
 Table of Contents 

 
  

 

							
	Section	 	Title	  	Page	 
		
	Part 1 - General	  	 	3	  
			
	   1.1    
	 	Definitions	  	 	3	  
	   1.2    
	 	Agreement Structure	  	 	4	  
	   1.3    
	 	Delivery	  	 	4	  
	   1.4    
	 	Charges and Payment	  	 	4	  
	   1.5    
	 	Changes to the Agreement Terms	  	 	4	  
	   1.6    
	 	IBM Business Partners	  	 	5	  
	   1.7    
	 	Patents and Copyrights	  	 	5	  
	   1.8    
	 	Limitation of Liability	  	 	5	  
	   1.9    
	 	General Principles of Our Relationship	  	 	6	  
	   1.10 
	 	Agreement Termination	  	 	6	  
	   1.11 
	 	Geographic Scope and Governing Law	  	 	6	  
		
	Part 2 - Warranties	  	 	7	  
			
	   2.1    
	 	The IBM Warranties	  	 	7	  
	   2.2    
	 	Extent of Warranty	  	 	7	  
		
	Part 3 - Machines	  	 	7	  
			
	   3.1    
	 	Production Status	  	 	7	  
	   3.2    
	 	Title and Risk of Loss	  	 	8	  
	   3.3    
	 	Installation	  	 	8	  
	   3.4    
	 	Machine Code and LIC	  	 	8	  

							
	Section	 	Title	  	Page	 
		
	 Part 4 - ICA Programs
	  	 	8	  
			
	   4.1 
	 	License	  	 	8	  
	   4.2 
	 	Program Components Not Used on the Designated Machine	  	 	9	  
	   4.3 
	 	Distributed System License Option	  	 	9	  
	   4.4 
	 	Program Testing	  	 	9	  
	   4.5 
	 	Program Services	  	 	9	  
	   4.6 
	 	License Termination	  	 	9	  
		
	Part 5 - Services	  	 	10	  
			
	   5.1 
	 	Personnel	  	 	10	  
	   5.2 
	 	Materials Ownership and License	  	 	10	  
	   5.3 
	 	Service for Machines (during and after warranty)	  	 	10	  
	   5.4 
	 	Maintenance Coverage	  	 	11	  
	   5.5 
	 	Automatic Service Renewal	  	 	11	  
	   5.6 
	 	Termination and Withdrawal of a Service	  	 	11	  

 

  
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 Customer Agreement 
 Part 1 - General 

 
  

	1.1	Definitions 

Customer-set-up Machine is an IBM Machine that you install according to IBM’s instructions. 

Date of Installation is the following: 
  

	 	1.	for an IBM Machine that IBM is responsible for installing, the business day after the day IBM installs it or. If you defer installation, makes it available to
you for subsequent installation by IBM; 

  

	 	2.	for a Customer-set-up Machine and a non-IBM Machine, the second business day after the Machine’s standard transit allowance period; and 

 

	 	3.	for a Program - 

  

	 	a.	basic license, the later of the following: 

  

	 	1)	the day after its testing period ends; or 

  

	 	2)	the second business day after the Program’s standard transit allowance period, 

 

	 	b.	copy, the date (specified in a Transaction Document) on which IBM authorizes you to make a copy of the Program, and 

 

	 	c.	chargeable component, the date you distribute a copy of the chargeable component in support of your authorized use of the Program. 

Designated Machine is either 1) the machine on which you will use an ICA Program for processing and which IBM requires you to identify to
it by type/model and serial number, or 2) any machine on which you use the ICA Program if IBM does not require you to provide this identification. 
 Enterprise is any legal entity (such as a corporation) and the subsidiaries it owns by more than 50 percent. The term “Enterprise” applies only to the portion of the Enterprise located in
the United States. 
 ICA Program is an IBM Program licensed under Part 4 of this Agreement. 

Licensed Internal Code (called “LIC”) is Machine Code used by certain Machines IBM specifies (called “Specific
Machines”). 
 Machine is a machine, its features, conversions, upgrades, elements, or accessories, or any combination of
them. The term “Machine” includes an IBM Machine and any non-IBM Machine (including other equipment) that IBM may provide to you. 
 Machine Code is microcode, basic input/output system code (called “BIOS”), utility programs, device drivers, and diagnostics delivered with an IBM Machine. 

Materials are literary works or other works of authorship (such as programs, program listings, programming tools, documentation, reports,
drawings and similar works) that IBM may deliver to you as part of a Service. The term “Materials” does not include Programs. Machine Code, or LIC. 
 Non-IBM Program is a Program licensed under a separate third party license agreement. 
 Other IBM Program is an IBM Program licensed under a separate IBM license agreement, e.g., IBM International Program License Agreement. 

Product is a Machine or a Program. 
 Program is the following, including the original and all whole or partial copies: 
  

	 	1.	machine-readable instructions and data; 

  

	 	2.	components; 

  

	 	3.	audio-visual content (such as images, text, recordings, or pictures); and 

  

	 	4.	related licensed materials. 

 The
term “Program” includes any ICA Program. Other IBM Program, or Non-IBM Program that IBM may provide to you. The term does not include Machine Code, LIC, or Materials. 
 Service is performance of a task, provision of advice and counsel, assistance, support, or access to a resource (such as access to an information database) IBM makes available to you. 

Specifications is a document that provides information specific to a Product. IBM provides an IBM Machine’s Specifications in
a document entitled “Official Published Specifications” and an ICA Program’s Specifications in a document entitled “Licensed Program Specifications.” 
 Specified Operating Environment is the machines and programs with which an ICA Program is designed to operate as described in the ICA Program’s Specifications. 

  
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	1.2	Agreement Structure 

 IBM
provides additional terms for Products and Services in documents called “Attachments” and “Transaction Documents” which are also part of this Agreement. All transactions have one or more associated Transaction Documents (such as
an invoice, supplement, schedule, exhibit, statement of work, change authorization, or addendum). 
 If there is a conflict among
the terms in the various documents, those of an Attachment prevail over those of this Agreement. The terms of a Transaction Document prevail over those of both of these documents. 

You accept the terms in Attachments and Transaction Documents by 1) signing them, 2) using the Product or Service, or allowing others to
do so, or 3) making any payment for the Product or Service. 
 A Product or Service becomes subject to this Agreement when IBM
accepts your order by 1) sending you a Transaction Document, 2) shipping the Machine or making the Program available to you, or 3) providing the Service. 
  

	1.3	Delivery 

 IBM will try to
meet your delivery requirements for Products and Services you order, and will inform you of their status. Transportation charges, if applicable, will be specified in a Transaction Document. 

 

	1.4	Charges and Payment 

 The
amount payable for a Product or Service will be based on one or more of the following types of charges: one-time, recurring, time and materials, or fixed price. Additional charges may apply (such as special handling or travel related expenses). IBM
will inform you in advance whenever additional charges apply. 
 Recurring charges for a Product begin on its Date of
Installation. Charges for Services are billed as IBM specifies which may be in advance, periodically during the performance of the Service, or after the Service is completed. 
 Services for which you prepay must be used within the applicable contract period. Unless IBM specifies otherwise, IBM does not give credits or refunds for unused prepaid Services. 

Charges 

One-time and recurring charges may be based on measurements of actual or authorized use (for example, number of users or processor size
for Programs, meter readings for maintenance Services or connect time for network Services). You agree to provide actual usage data if IBM specifies. If you make changes to your environment that impact use charges (for example, change processor size
or configuration for Programs), you agree to promptly notify IBM and pay any applicable charges. Recurring charges will be adjusted accordingly. Unless IBM agrees otherwise, IBM does not give credits or refunds for charges already due or paid. In
the event that IBM changes the basis of measurement, its terms for changing charges will apply. 
 You receive the benefit of a
decrease in charges for amounts which become due on or after the effective date of the decrease. 
 IBM may increase recurring
charges for Products and Services, as well as labor rates and minimums for Services provided under this Agreement, by giving you three months’ written notice. An increase applies on the first day of the invoice or charging period on or after
the effective date IBM specifies in the notice. 
 IBM may increase one-time charges without notice. However, an increase to
one-time charges does not apply to you if 1) IBM receives your order before the announcement date of the increase and 2) one of the following occurs within three months after IBM’s receipt of your order: 

 

	 	1.	IBM ships you the Machine or makes the Program available to you: 

  

	 	2.	you make an authorized copy of a Program or distribute a chargeable component of a Program to another Machine; or 

 

	 	3.	a Program’s increased use charge becomes due. 

 Payment 
 Amounts are due upon receipt of invoice and payable as IBM
specifies in a Transaction Document. You agree to pay accordingly, including any late payment fee. 
 If any authority imposes a
duty, tax, levy, or fee, excluding those based on IBM’s net income, upon any transaction under this Agreement, then you agree to pay that amount as specified in an invoice or supply exemption documentation. You are responsible for any personal
property taxes for each Product from the date IBM ships it to you. 
  

	1.5	Changes to the Agreement Terms 

 In order to maintain flexibility in our business relationship, IBM may change the terms of this Agreement by giving you three months’ written notice. However, these changes are not retroactive. They
apply, as of the effective date IBM specifies in the notice, only to new orders, renewals, and on-going transactions that do not expire. For on-going transactions with a defined renewable contract period, you may request that IBM defer the change
effective date until the end of the current contract period if 1) the change affects your current contract 

  
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period and 2) you consider the change unfavorable. Changes to charges will be implemented as described in the Charges and Payment section above. 

Otherwise, for a change to be valid, both of us must sign it. Additional or different terms in any written communication from you (such as
an order) are void. 
  

	1.6	IBM Business Partners 

IBM has signed agreements with certain organizations (called “IBM Business Partners”) to promote, market, and support certain
Products and Services. When you order IBM Products or Services (marketed to you by IBM Business Partners) under this Agreement, IBM confirms that it is responsible for providing the Products or Services to you under the warranties and other terms of
this Agreement. IBM is not responsible for 1) (the actions of IBM Business Partners, 2) any additional obligations they have to you, or 3) any products or services that they supply to you under their agreements. 

 

	1.7	Patents and Copyrights 

For purposes of this section, the term “Product” includes Materials, Machine Code and LIC. 

If a third party claims that a Product IBM provides to you infringes that party’s patent or copyright, IBM will defend you against
that claim at its expense and pay all costs, damages, and attorney’s fees that a court finally awards or that are included in a settlement approved by IBM, provided that you: 

 

	 	1.	promptly notify IBM In writing of the claim; and 

  

	 	2.	allow IBM to control, and cooperate with IBM in, the defense and any related settlement negotiations. 

Remedies 

If such a claim is made or appears Iikely to be made, you agree to permit IBM to enable you to continue to use the Product, or to modify
it, or replace it with one that is at least functionally equivalent. If IBM determines that none of these alternatives is reasonably available, you agree to return the Product to IBM on its written request. IBM will then give you a credit equal to:

  

	 	1.	for a Machine, your net book value provided you have followed generally-accepted accounting principles: 

 

	 	2.	for an ICA Program, the amount paid by you or 12 months’ charges (whichever is less); and 

 

	 	3.	for Materials, the amount you paid IBM for the creation of the Materials. 

 This is IBM’s entire obligation to you regarding any claim of infringement. 

Claims for Which IBM is Not Responsible 
 IBM has no obligation regarding any claim based on any of the following: 
  

	 	1.	anything you provide which is incorporated into a Product or IBM’s compliance with any designs, specifications, or instructions provided by you or by a third party
on your behalf; 

  

	 	2.	your modification of a Product, or an ICA Program’s use in other than its Specified Operating Environment; 

 

	 	3.	the combination, operation, or use of a Product with other products not provided by IBM as a system, or the combination, operation or use of a Product with any product,
data, apparatus, or business method that IBM did not provide, or the distribution, operation or use of a Product for the benefit of a third party outside your Enterprise; or 

 

	 	4.	infringement by a non-IBM Product or an Other IBM Program alone. 

  

	1.8	Limitation of Liability 

Circumstances may arise where, because of a default on IBM’s part or other liability, you are entitled to recover damages from IBM.
In each such instance, regardless of the basis on which you are entitled to claim damages from IBM (including fundamental breach, negligence, misrepresentation, or other contract or tort claim), IBM is liable for no more than: 

 

	 	1.	payments referred to in the Patents and Copyrights section above; 

  

	 	2.	damages for bodily injury (including death) and damage to real property and tangible personal property; and 

 

	 	3.	the amount of any other actual direct damages up to the greater of $100,000 or the charges (if recurring, 12 months’ charges apply) for the Product or Service that
is the subject of the claim. For purposes of this item, the term “Product” includes Materials, Machine Code, and LIC. 

 This limit also applies to any of IBM’s subcontractors and Program developers. It is the maximum for which IBM and its subcontractors and Program developers are collectively responsible. 

Items for Which IBM Is Not Liable 
 Under no circumstances is IBM, its subcontractors, or Program developers liable for any of the following even if informed of their possibility: 

 

	 	1.	loss of, or damage to, data; 

  

	 	2.	special, incidental, or indirect damages or for any economic consequential damages; or 

 

	 	3.	lost profits, business, revenue, goodwill, or anticipated savings. 

  
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	1.9	General Principles of Our Relationship 

  

	 	1.	Neither of us grants the other the right to use its (or any of its Enterprise’s) trademarks, trade names, or other designations in any promotion or publication
without prior written consent. 

  

	 	2.	All information exchanged is nonconfidential. If either of us requires the exchange of confidential information, it will be made under a signed confidentiality
agreement. 

  

	 	3.	Each of us is free to enter into similar agreements with others 

  

	 	4.	Each of us grants the other only the licenses and rights specified. No other licenses or rights (including licenses or rights under patents) are granted.

  

	 	5.	Each of us may communicate with the other by electronic means and such communication is acceptable as a signed writing. An identification code (called a “user
ID”) contained in an electronic document is sufficient to verify the sender’s identity and the document’s authenticity. 

  

	 	6.	Each of us will allow the other reasonable opportunity to comply before it claims that the other has not met its obligations. 

 

	 	7.	Neither of us will bring a legal action arising out of or related to this Agreement more than two years after the cause of action arose. 

 

	 	8.	Neither of us is responsible for failure to fulfill any obligations due to causes beyond Its control. 

 

	 	9.	Neither of us may assign this Agreement, in whole or in part, without the prior written consent of the other. Any attempt to do so is void. Neither of us will
unreasonably withhold such consent. The assignment of this Agreement, in whole or in part, within the Enterprise of which either of us is a part or to a successor organization by merger or acquisition does not require the consent of the other. IBM
is also permitted to assign its rights to payments under this Agreement without obtaining your consent. It is not considered an assignment for IBM to divest a portion of its business in a manner that similarly affects all of its customers.

  

	 	10.	You agree not to resell any Service without IBM’s prior written consent. Any attempt to do so is void. 

 

	 	11.	You agree that this Agreement will not create any right or cause of action for any third party, nor will IBM be responsible for any third party claims against you
except as described in the Patents and Copyrights section above or as permitted by the Limitation of Liability section above for bodily injury (including death) or damage to real or tangible personal property for which IBM is legally liable.

  

	 	12.	You agree to acquire Machines with the intent to use them within your Enterprise and not for reselling, leasing, or transferring to a third party, unless either of the
following applies: 

  

	 	a.	you are arranging lease-back financing for the Machines; or 

  

	 	b.	you purchase them without any discount or allowance, and do not remarket them in competition with IBM’s authorized remarketers. 

 

	 	13.	You agree to allow IBM to install mandatory engineering changes (such as those required for safety) on a Machine. Any parts IBM removes become IBM’s property. You
represent that you have the permission from the owner and any lien holders to transfer ownership and possession of removed parts to IBM. 

  

	 	14.	You agree that you are responsible for the results obtained from the use of the Products and Services. 

 

	 	15.	You agree to provide IBM with sufficient, free, and safe access to your Facilities and systems for IBM to fulfill its obligations. 

 

	 	16.	You agree to allow International Business Machines Corporation and its subsidiaries to store and use your contact information, including names, phone numbers, and
e-mail addresses, anywhere they do business Such information will be processed and used in connection with our business relationship, and may be provided to contractors. Business Partners, and assignees of International Business Machines Corporation
and its subsidiaries for uses consistent with their collective business activities, including communicating with you (for example, for processing orders, for promotions, and for market research). 

 

	 	17.	You agree to comply with all applicable export and import laws and regulations. 

 

	1.10	Agreement Termination 

Either of us may terminate this Agreement on written notice to the other following the expiration or termination of the terminating
party’s obligations. 
 Either of us may terminate this Agreement if the other does not comply with any of Its terms,
provided the one who is not complying is given written notice and reasonable time to comply. 
 Any terms of this Agreement which
by their nature extend beyond the Agreement termination remain in effect until fulfilled, and apply to both of our respective successors and assignees. 
  

	1.11	Geographic Scope and Governing Law 

 The rights, duties, and obligations of each of us are valid only in the United States except that all licenses are valid as specifically granted. 

Both you and IBM consent to the application of the laws of the State of New York to govern, interpret, and enforce all of your and
IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Agreement, without regard to conflict of law principles. 
 In the event that any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions of this Agreement remain in full force and effect. 

Nothing in this Agreement affects any statutory rights of consumers that cannot be waived or limited by contract 

  
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 Part 2 - Warranties 
  

 
  

	2.1	The IBM Warranties 

Warranty for IBM Machines 
 IBM warrants that each IBM Machine Is free from defects in materials and workmanship and conforms to its 
 Specifications. 
 The warranty period for a Machine is a specified, fixed period
commencing on its Date of Installation. During the warranty period, IBM provides repair and exchange Service For the Machine, without charge, under the type of Service IBM designates for the Machine. If a Machine does not function as warranted
during the warranty period and IBM is unable to either 1) make it do so or 2) replace it with one that is at least functionally equivalent, you may return it to IBM and your money will be refunded 

Additional terms regarding Service for Machines during and after the warranty period are contained in Part 5. 

Warranty for ICA Programs 
 IBM warrants that each warranted ICA Program, when used in the Specified Operating Environment, will conform to its. Specifications. 

The warranty period for an ICA Program expires when its Program Services are no longer available During the warranty period. IBM provides
defect-related Program Services without charge. Program Services are available for a warranted ICA Program for at least one year following its general availability. 
 If an ICA Program does not function as warranted during the first year after you obtain your license and IBM is unable to make it do so, you may return the ICA Program and your money will be refunded. To
be eligible, you must have obtained your license while Program Services (regardless of the remaining duration) were available for it. Additional terms regarding Program Services are contained in Part 4. 

Warranty for IBM Services 
 IBM warrants that it performs each IBM Service using reasonable care and skill and according to its current description (including any completion criteria) contained in this Agreement, an Attachment, or a
Transaction Document. 
 Warranty for Systems 
 Where IBM provides Products to you as a system, IBM warrants that they are compatible and will operate with one another. This warranty is in addition to IBM’s other applicable warranties. 

 

	2.2	Extent of Warranty 

 If a
Machine is subject to federal or state consumer warranty laws. IBM’s statement of limited warranty included with the Machine applies in place of these Machine warranties. 
 The warranties stated above will not apply to the extent that there has bean misuse (including but not limited to use of any Machine capacity or capability, other than that authorized by IBM in writing),
accident, modification unsuitable physical or operating environment, operation in other than the Specified Operating Environment, improper maintenance by you, or failure caused by a product for which IBM is not responsible. With respect to Machines,
the warranty is voided by removal or alteration of Machine or parts identification labels. 
 THESE WARRANTIES ARE YOUR
EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, 

Items Not Covered by Warranty 
 IBM does not warrant uninterrupted or error-free operation of a Product or Service or that IBM will correct all 
 Defects. 
 IBM will identify IBM Machines and ICA Programs that it does not
warrant. 
 Unless IBM specifies otherwise, it provides Materials, non-IBM Products, and non-IBM Services WITHOUT WARRANTIES
OF ANY KIND. However, non-IBM manufacturers, developers, suppliers, or publishers may provide their own warranties to you. Warranties, if any for Other IBM Programs and Non-IBM Programs may be found in their license agreements. 

Part 3 - Machines 
  

 
  

	3.1	Production Status 

 Each
IBM Machine is manufactured From parts that may be new or used. In some cases, a Machine may not be new and may have been previously installed. Regardless, IBM’s appropriate warranty terms apply. 

  
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	3.2	Title and Risk of Loss 

When IBM accepts your order, IBM agrees to sell you the Machine described in a Transaction Document. IBM transfers title to you or, if you
choose, your lessor when IBM ships the Machine. However, IBM reserves a purchase money security interest in the Machine until IBM receives the amounts due. For a feature, conversion, or upgrade involving the removal of parts which become IBM’s
property, IBM reserves a security interest until IBM receives payment of all the amounts due and the removed parts. You authorize IBM to file appropriate documents to permit IBM to perfect its purchase money security interest. 

For each Machine, IBM bears the risk of loss or damage up to the time it is delivered to the IBM-designated carrier for shipment to you or
your designated location. Thereafter, you assume the risk. Each Machine will be covered by insurance, arranged and paid for by IBM for you, covering the period until it is delivered to you or your designated location. For any loss or damage, you
must 1) report the loss or damage in writing to IBM within 10 business days of delivery and 2) follow the applicable claim procedure. 
  

	3.3	Installation 

 You agree
to provide an environment meeting the specified requirements for the Machine. 
 IBM has standard installation procedures. IBM
will successfully complete these procedures before it considers an IBM Machine (other than a Machine for which you defer installation or a Customer-set-up Machine) Installed. 
 You are responsible for installing a Customer-set-up Machine and, unless IBM agrees otherwise, a non-IBM Machine. 
 Machine Features, Conversions and Upgrades 
 IBM sells features, conversions
and upgrades for installation on Machines, and, in certain instances, only for installation on a designated, serial-numbered Machine. Many of these transactions involve the removal of parts and their return to IBM. As applicable, you represent that
you have the permission from the owner and any lien holders to 1) install features, conversions, and upgrades and 2) transfer ownership and possession of removed parts (which become IBM’s property) to IBM. You further represent that all removed
parts are genuine, unaltered, and in good working order. A part that replaces a removed part will assume the warranty or maintenance Service status of the replaced part. You agree to allow IBM to install the feature, conversion, or upgrade within 30
days of its delivery. Otherwise, IBM may terminate the transaction and you must return the feature, conversion, or upgrade to IBM at your expense. 
  

	3.4	Machine Code and LIC 

Machine Code is licensed under the terms of the agreement provided with the Machine Code. Machine Code is licensed only for use to enable
a Machine to function in accordance with its Specifications and only for the capacity and capability for which you are authorized by IBM in writing and for which payment is received by IBM. 

Certain Machines IBM specifies (called “Specific Machines”) use LIC. IBM will identify Specific Machines in a Transaction
Document. International Business Machines Corporation, one of its subsidiaries or a third party owns LIC including all copyrights in LIC and all copies of LIC (this includes the original LIC, copies of the original LIC, and copies made from copies).
LIC is copyrighted and licensed (not sold). LIC is licensed under the terms of the agreement provided with the LIC. LIC is licensed only for use to enable a Specific Machine to function in accordance with its Specifications and only for the capacity
and capability for which you are authorized by IBM in writing and for which payment is received by IBM. 
 Part 4 - ICA Programs

  
  

 

	4.1	License 

 When IBM accepts
your order, IBM grants you a nonexclusive, nontransferable license to use the IDA Program in the United States. ICA Programs are owned by International Business Machines Corporation, one of its subsidiaries, or a third party and are copyrighted and
licensed (not sold). 
 Authorized Use 
 Under each license, IBM authorizes you to: 
  

	 	1.	use the ICA Program’s machine-readable portion on only the Designated Machine. If the Designated Machine is inoperable, you may use another machine temporarily. If
the Designated Machine cannot assemble or compile the ICA Program, you may assemble or compile the ICA Program on another machine. If you change a Designated Machine previously identified to IBM, you agree to notify IBM of the change and its
effective date; 

  

	 	2.	use the ICA Program to the extent of authorizations you have obtained; 

  

	 	3.	make and install copies of the ICA Program, to support the level of use authorized, provided you reproduce the copyright notices and any other legends of ownership on
each copy or partial copy, and 

  

	 	4.	use any portion of the ICA Program IBM 1) provides in source form, or 2) marks restricted (for example, “Restricted Materials of IBM”) only to -

  

	 	a.	resolve problems related to the use of the ICA Program, and 

  
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	 	b.	modify the ICA Program so that it will work together with other products. 

 Your Additional Obligations 
 For each ICA Program, you agree to:

  

	 	1.	comply with any additional terms in its Specifications or a Transaction Document; 

 

	 	2.	ensure that anyone who uses it (accessed either locally or remotely) does so only for your authorized use and complies with IBM’s terms regarding ICA Programs; and

  

	 	3.	maintain a record of all copies and provide it to IBM at its request. 

 Actions You May Not Take 
 You agree not to: 

 

	 	1.	reverse assemble, reverse compile, or otherwise translate the ICA Program unless expressly permitted by applicable law without the possibility of contractual waiver; or

  

	 	2.	sublicense, assign, rent, or lease the ICA Program. 

  

	4.2	Program Components Not Used on the Designated Machine 

 Some ICA Programs have components that are designed for use on machines other than the Designated Machine on which the ICA Program is used. You may make copies of a component and its documentation in
support of your authorized use of the ICA Program. For a chargeable component, you agree to notify IBM of its Date of Installation. 
  

	4.3	Distributed System License Option 

 For some ICA Programs, you may make a copy under a Distributed System License Option (called a “DSLO” copy). IBM charges less for a DSLO copy than for the original license (called the
“Basic” license). In return for the lesser charge, you agree to do the following while licensed under a DSLO: 
  

	 	1.	have a Basic license for the ICA Program; 

  

	 	2.	provide problem documentation and receive Program Services (if any) only through the location of the Basic license; and 

 

	 	3.	distribute to, and install on, the DSLO’s Designated Machine, any release, correction, or bypass that IBM provides for the Basic license. 

 

	4.4	Program Testing 

 IBM
provides a testing period for certain ICA Programs to help you evaluate if they meet your needs. If IBM offers a resting period, it will start 1) the second business day after the ICA Program’s standard transit allowance period, or 2) on
another date specified in a Transaction Document. IBM will inform you of the duration of the ICA Program’s testing period. 

IBM does not provide testing periods for DSLO copies. 
  

	4.5	Program Services 

 IBM
provides Program Services for warranted ICA Programs. If IBM can reproduce your reported problem in the Specified Operating Environment. IBM will issue defect correction information, a restriction, or a bypass. IBM provides Program Services for only
the unmodified portion of a current release of an ICA Program. 
 IBM provides Program Services 1) on an on-going basis (with at
least six months’ written notice before IBM terminates Program Services), 2) until the date IBM specifies, or 3) for a period IBM specifies. 
  

	4.6	License Termination 

 You
may terminate the license for an ICA Program on one month’s written notice, or at any time during the ICA Program’s testing period. 
 Licenses for certain replacement ICA Programs may be obtained for an upgrade charge. When you obtain licenses for these replacement ICA Programs, you agree to terminate the license of the replaced ICA
Programs when charges become due, unless IBM specifies otherwise. 
 IBM may terminate your license if you fail to comply with
the license terms. If IBM does so, your authorization to use the ICA Program is also terminated. 
 You agree to promptly destroy
all copies of the Program after either party has terminated the license. 

  
 Page 9 of 11

 Part 5 - Services 
  

 
  

	5.1	Personnel 

 Each of us is
responsible for the supervision, direction, control, and compensation of our respective personnel. 
 IBM reserves the right to
determine the assignment of its personnel. 
 IBM may subcontract a Service, or any part of it, to subcontractors selected by
IBM. 
  

	5.2	Materials Ownership and License 

 IBM will specify Materials to be delivered to you. IBM will identify them as being “Type I Materials.” “Type II Materials.” or otherwise as we both agree. If not specified, Materials
will be considered Type II Materials. 
 Type I Materials are those, created during the Service performance period, in which you
will have all right, title, and interest (including ownership of copyright). IBM will retain one copy of the Materials. You grant IBM 1) an irrevocable, nonexclusive, worldwide, paid-up license to use execute, reproduce, display, perform, distribute
(internally and externally) copies of, and prepare derivative works based on, Type I Materials and 2) the right to authorize others to do any of the former. 
 Type II Materials are those, created during the Service performance period or otherwise (such as those that preexist the Service), in which IBM or third parties have all right, title and interest
(including ownership of copyright). IBM will deliver one copy of the specified Materials to you. IBM grants you an irrevocable, nonexclusive, worldwide, paid-up license to use, execute, reproduce, display, perform, and distribute, within your
Enterprise only, copies of Type II Materials. 
 Each of us agrees to reproduce the copyright notice and any other legend of
ownership on any copies made under the licenses granted in this section. 
  

	5.3	Service for Machines (during and after warranty) 

 IBM provides certain types of Service to keep Machines in, or restore them to, conformance with their Specifications. IBM will inform you of the available types of Service for a Machine. At Its
discretion, IBM will 1) either repair or exchange the failing Machine and 2) provide the Service either at your location or a service center. 
 When the type of Service requires that you deliver the failing Machine to IBM you agree to ship It suitably packaged (prepaid unless IBM specifies otherwise) to a location IBM designates. After IBM has
repaired or exchanged the Machine. IBM will return it to you at its expense unless IBM specifies otherwise. IBM is responsible for loss of or damage to, your Machine while it is 1) in IBM’s possession or 2) In transit in those cases where IBM
is responsible for the transportation charges. 
 Any feature, conversion, or upgrade IBM services must be installed on a Machine
which is 1) for certain Machines, the designated, serial-numbered Machine and 2) at an engineering-change level compatible with the feature, conversion, or upgrade. 
 IBM manages and installs selected engineering changes that apply to IBM Machines and may also perform preventive maintenance. 
 You agree to: 
  

	 	1.	obtain authorization from the owner to have IBM service a Machine that you do not own; and 

 

	 	2.	where applicable, before IBM provides Service. 

  

	 	a.	follow the problem determination, problem analysis, and service request procedures that IBM provides 

 

	 	b.	secure all programs, data, and funds contained in a Machine, and 

  

	 	c.	inform IBM of changes in a Machine’s location. 

 Replacements 
 When Service involves the exchange of a Machine or part, the
item IBM replaces becomes its property and the replacement becomes yours. You represent that all removed items are genuine and unaltered. The replacement may not be new, but will be in good working order and at least functionally equivalent to the
item replaced. The replacement assumes the warranty or maintenance Service status of the replaced item. Before IBM exchanges a Machine or part, you agree to remove all features, parts, options, alterations, and attachments not under IBM’s
service. You also agree to ensure that the item is free of any legal obligations or restrictions that prevent its exchange. 

Some parts of IBM Machines are designated as Customer Replaceable Units (called, “CRUs”), e.g., keyboards, memory, or hard disk
drives, IBM provides CRUs to you for replacement by you. You must return all defective CRUs to IBM within 30 days of your receipt of the replacement CRU. You are responsible for downloading designated Machine Code and LIC updates from an IBM
Internet Web site or from other electronic media, and following the instructions that IBM provides. 
 Items Not Covered

 Repair and exchange Services do not cover: 

 

	 	1.	accessories, supply items, and certain parts, such as batteries, frames, and covers: 

 

	 	2.	Machines damaged by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by you; 

  
 Page 10 of 11

	 	3.	Machines with removed or altered Machine or parts identification labels; 

  

	 	4.	failures caused by a product for which IBM is not responsible; 

  

	 	5.	service of Machine alterations; or 

  

	 	6.	service of a Machine on which you are using capacity or capability, other than that authorized by IBM in writing. 

Warranty Service Upgrade 
 For certain Machines, you may select a Service upgrade from the standard type of warranty Service for the Machine. IBM charges for the Service upgrade during the warranty period. 

You may not terminate the Service upgrade or transfer it to another Machine during the warranty period. When the warranty period ends, the
Machine will convert to maintenance Service at the same type of Service you selected for warranty Service upgrade. 
  

	5.4	Maintenance Coverage 

Whenever you order maintenance Service for Machines, IBM will inform you of the date on which maintenance Service will begin. IBM may
inspect the Machine within one month following that date. If the Machine is not in an acceptable condition for service, you may have IBM restore it for a charge. Alternatively, you may withdraw your request for maintenance Service. However, you will
be charged for any maintenance Service which IBM has performed at your request. 
  

	5.5	Automatic Service Renewal 

Renewable Services renew automatically for a same length contract period unless either of us provides written notification (at least one
month prior to the end of the current contract period) to the other of its decision not to renew. 
  

	5.6	Termination and Withdrawal of a Service 

 Either of us may terminate a Service if the other does not meet its obligations concerning the Service. 
 You may terminate a Service, on notice to IBM provided you have met all minimum requirements and paid any adjustment charges specified in the applicable Attachments and Transaction Documents. For a
maintenance Service, you may terminate without adjustment charge provided any of the following circumstances occur; 
  

	 	1.	you permanently remove the eligible Product, for which the Service is provided, from productive use within your Enterprise; 

 

	 	2.	the eligible location, for which the Service is provided, is no longer controlled by you (for example, because of sale or closing of the facility); or

  

	 	3.	the Machine has been under maintenance Service for at least six months and you give IBM one month’s written notice prior to terminating the maintenance Service.

 You agree to pay IBM for 1) all Services IBM provides and any Products and Materials IBM delivers through
Service termination, 2) all expenses IBM incurs through Service termination, and 3) any charges IBM incurs in terminating the Service. 
 IBM may withdraw a Service or support for an eligible Product on three months’ written notice to you. If IBM withdraws a Service for which you have prepaid and IBM has not yet fully provided it to
you, IBM will give you a prorated refund. 
 Any terms which by their nature extend beyond termination or withdrawal remain in
effect until fulfilled and apply to respective successors and assignees 

  
 Page 11 of 11IBM Global Technology Services Statement of Work for IBM Managed Resiliency Serv

 Exhibit 10.2 
 IBM Global Technology Services 
 Statement of Work for 

IBM Managed Resiliency Services — managed continuity 
 Prepared for 
 EXA Corporation 55 

Network Drive 
 Burlington, MA 01803 
 February 3, 2011

 The information in this Statement of Work may not be disclosed outside of Customer enterprise and may not be duplicated, used or
disclosed in whole or in part for any purpose other than to evaluate the services, provided that if a contract is awarded to IBM as a result of or in connection with the submission of this Statement of Work, Customer will have the right to
duplicate, use or disclose the information to the extent provided by the contract. This restriction does not limit the right of Customer to use information contained in this Statement of Work if it is obtained from another source without
restriction. IBM retains ownership of this Statement of Work. 

 Table of Contents 

 

											
	 	 	 	 	 	  	 	  	Page	 
			
	1.	 	Scope of Work	  	 	4	  
			
	2.	 	Facilities and Hours of Coverage	  	 	4	  
			
	3.	 	Definitions	  	 	4	  
			
	4.	 	Services	  	 	5	  
				
		 	4.1	 	Project Management Services	  	 	5	  
					
		 		 	4.1.1	  	IBM Project Management Responsibilities	  	 	5	  
					
		 		 	4.1.2	  	Customer Point of Contact Responsibilities	  	 	6	  
					
		 		 	4.1.3	  	Customer General Responsibilities	  	 	7	  
					
		 		 	4.1.4	  	Mutual Responsibilities	  	 	9	  
				
		 	4.2	 	Services	  	 	10	  
					
		 		 	4.2.1	  	IBM Responsibilities	  	 	10	  
					
		 		 	4.2.2	  	Customer Responsibilities	  	 	12	  
				
		 	4.3	 	Optional Internet Access	  	 	14	  
			
	5.	 	Service Levels	  	 	16	  
				
		 	5.1	 	Service Level Definitions	  	 	17	  
				
		 	5.2	 	Power Provision Service Level	  	 	17	  
				
		 	5.3	 	Temperature Service Level	  	 	17	  
				
		 	5.4	 	Humidity Service Level	  	 	17	  
				
		 	5.5	 	Service Level Credits	  	 	18	  
				
		 	5.6	 	Service Level Applicability	  	 	18	  
				
		 	5.7	 	Service Level Credit Limitations	  	 	18	  
				
		 	5.8	 	Exclusions	  	 	19	  
			
	6.	 	Completion Criteria	  	 	19	  

											
	 7.
	 	Contract Period and Termination	  	 	19	  
				
		 	 7.1
	 	Continuation of Services	  	 	19	  
				
		 	 7.2
	 	Termination	  	 	20	  
			
	 8.
	 	Changes	  	 	20	  
				
		 	 8.1
	 	Changes to the Services Requested by Customer	  	 	20	  
				
		 	 8.2
	 	Changes to the Services Recommended by IBM	  	 	21	  
				
		 	 8.3
	 	Changes to this SOW	  	 	21	  
					
		 		 	 8.3.1
	  	Change Control Process	  	 	21	  
					
		 		 	 8.3.2
	  	Emergency Change and Exclusion	  	 	22	  
			
	 9.
	 	Charges	  	 	23	  
				
		 	 9.1
	 	Price Changes	  	 	25	  
			
	 10.
	 	Other Terms and Conditions	  	 	25	  
				
		 	 10.1
	 	Conditions for Provision of Support Services	  	 	25	  
				
		 	 10.2
	 	IBM-Provided Equipment and Software	  	 	25	  
				
		 	 10.3
	 	License to Use Space	  	 	25	  
				
		 	 10.4
	 	Security	  	 	25	  
				
		 	 10.5
	 	Acceptable Internet Use Policy	  	 	26	  
				
		 	 10.6
	 	Liability	  	 	26	  
				
		 	 10.7
	 	Regulatory Services	  	 	26	  

 Statement of Work for Services 

 
 This Statement of Work (“SOW”) is between
the EXA Corporation (also called “Customer”, “you” and “your”) and the IBM legal entity referenced below (“IBM”). 
 This SOW shall be governed by the terms and conditions of the IBM Customer Agreement (“Agreement”) specified in the signature block of this SOW. 

Capitalized terms not defined in this SOW are defined in the Agreement. 
 IBM Managed Resiliency Services — managed continuity 
  

	1.	Scope of Work 

 IBM will
provide IBM Managed Resiliency Services – managed continuity (called “Services”) as described in this SOW and the Schedule for IBM Managed Resiliency Services – managed continuity (called “Schedule”). The Services are
designed to provide installation and operational support within an IBM data center where Customer may locate Customer-Provided Equipment, as defined below, and where Customer may connect to other communication networks. 

IBM specifies the details of Customer’s order (including the Services, “Contract Period”, and Customer’s
“Services Allocation”) in the Schedule. Exhibit A to the Schedule details the list of available Support Services Customer may select and the associated rate to be used to calculate charges against the “Services Allocation” and/or
charges to be billed to Customer for those Services. IBM may update Exhibit A annually to add, delete, or modify service descriptions and to update the associated rates. Such changes to Exhibit A do not require further approval. 

If there is a conflict between the terms and conditions of this SOW and the Schedule, the Schedule will govern. 

 

	2.	Facilities and Hours of Coverage 

  

	 	a.	The Services will be performed at the IBM Services Site(s) specified in the Schedule. 

 

	 	b.	IBM will provide the Services 24 hours a day, 7 days a week. 

  

	3.	Definitions 

 Customer
Space – the data center space at the Services Site, set aside for the Customer’s exclusive use during the Contract Period. 
 Customer-Provided Equipment – property (including computer equipment, systems and associated software installed on such equipment) provided by the Customer, or by a third party on behalf of
the Customer, for installation or storage in the IBM-provided space. Customer-Provided Equipment is identified in the Schedule. 

  
 - 4 -

 Customer-Provided Network Circuits and Network Equipment – property, such as
networking components, provided by or for the Customer by a third party, for installation in the IBM-provided space. Customer-Provided Network Circuits and Network Equipment to be installed in such space are identified in the Schedule. 

Data Center Space – the IBM data center space within the Services Site that is used by multiple Customers. 

Infrastructure Services – the provision of power to the racks and/or cabinets, and air that is temperature and humidity
controlled. 
 Services Allocation – the dollar amount, included in the Services Total Quarterly Charge which is
available to the Customer on a quarterly basis to be used for Support Services, as specified in the Schedule. Service Allocation may not be carried forward to the next quarter. 
 Services Site(s) – IBM-provided facility location where the Services are provided, as specified in the Schedule. 
 Services Request Tool – a Web-based site used by the Customer to request support services. 
 Support Services – services provided by IBM upon Customer’s written request or as defined in Exhibit A to the Schedule, to assist Customer in support of Customer’s environment within
the Customer Space. Support Services may be billed separately. 
  

	4.	Services 

  

	4.1	Project Management Services 

  

	4.1.1	IBM Project Management Responsibilities 

 The purpose of this activity is to provide an IBM Project Manager who will establish a framework for communications, reporting, procedural and contractual activities for the Services. The IBM Project
Manager will: 
  

	 	a.	review the SOW, and any associated documents, with “Customer Point of Contact”; 

 

	 	b.	coordinate and manage the technical activities of IBM’s personnel; 

  

	 	c.	provide a data collection questionnaire, checklist or form to be completed by the Customer; 

  
 - 5 -

	 	d.	establish and maintain communications through “Customer Point of Contact”, as defined in the section entitled “Customer Point of Contact
Responsibilities” below; 

  

	 	e.	review and administer a project Change Control Process with Customer Point of Contact, as defined in this SOW; 

 

	 	f.	prepare and maintain the project plan which lists the activities, tasks, assignments, milestones and estimates for IBM’s performance of this SOW;

  

	 	g.	measure, track and evaluate IBM’s progress against the project plan; 

  

	 	h.	monitor and report to Customer as specified in the Schedule under “Reporting Services”; 

 

	 	i.	provide Customer notice in writing in advance of any anticipated infrastructure Services activity within the Customer Space; 

 

	 	j.	participate in meetings with the project team, as required; and 

  

	 	k.	help resolve deviations from the project plan with “Customer Point of Contact.” 

Completion Criteria: 
 This is an ongoing activity that will be considered complete at the end of the Contract Period. 
  

	4.1.2	Customer Point of Contact Responsibilities 

 Prior to the start of the Services, you will designate a person (“Customer Point of Contact”) to whom all communications relative to the Services will be addressed, and who will have the
authority to act on your behalf in all matters regarding this SOW. Customer Point of Contact will: 
  

	 	a.	complete and return any questionnaires or checklists within five days prior to the scheduled “Planning Session”, or as otherwise agreed by IBM. Gather and
provide any other applicable information, data, consents, decisions and approvals as required by IBM to perform the Services, within two working days of IBM’s request, or as otherwise agreed; 

 

	 	b.	serve as the interface between IBM’s project team and all Customer departments and third party contractors or vendors used by the Customer participating in the
Services; 

  

	 	c.	ensure that the electrical power usage in the Customer Space does not exceed the power capacity as described in the Schedule; 

 

	 	d.	participate in meetings with the IBM Project team, as required; 

  
 - 6 -

	 	e.	manage Customer’s performance such that the tasks in the project plan assigned to personnel within the Customer’s organization will be completed according to
the timetable in the project plan; 

  

	 	f.	provide timely and accurate communications to the IBM Project Manager about any issues that may arise regarding the Services; 

 

	 	g.	help resolve Services issues, and escalate issues within Customer’s organization, as necessary; and 

 

	 	h.	administer the Change Control Procedure with the IBM Project Manager. 

  

	4.1.3	Customer General Responsibilities 

 IBM’s performance is dependent upon Customer management and fulfillment of its responsibilities, at no charge to IBM. Any delay in performance of Customer responsibilities may result in additional
charges and/or delay of the completion of the Services. Such additional charges and/or delay will be handled in accordance with the Change Control Procedure. Customer will: 

 

	 	a.	make appropriate personnel available to assist IBM in the performance of its responsibilities; 

 

	 	b.	ensure that IBM personnel, or persons authorized by IBM, are allowed access to the Customer Space at all times; 

 

	 	c.	ensure Customer’s compliance with the Services Site procedures, rules and regulations as provided by IBM; 

 

	 	d.	be responsible for the maintenance and repair of the Customer-Provided Equipment installed at the Services Site, as well as technical (maintenance, updating) and
contractual responsibility for the systems and application software installed on such equipment. In particular, ensure that current maintenance and license agreements are in place with applicable vendors for such Customer-Provided Equipment, for the
associated Customer-Provided Network Circuits and Network Equipment and for any other products and services upon which IBM is relying to provide the Services described herein; 

 

	 	e.	allow IBM to cite Customer’s company name and the general nature of the Services to other potential customers; 

 

	 	f.	authorize International Business Machines Corporation and its subsidiaries (and their successors and assigns, contractors and IBM Business Partners) to store and use
Customer’s business contact information wherever IBM does business, in connection with IBM products and services or in furtherance of IBM’s business relationship with Customer; 

  
 - 7 -

	 	g.	obtain any necessary consents and take any other actions required by applicable laws, including but not limited to data privacy laws, prior to disclosing any of its
employee information to IBM. Customer also agrees that with respect to data that is transferred or hosted outside of the United States, Customer is responsible for ensuring that all such data transmitted outside of the United States adheres to the
laws and regulations governing such data; 

  

	 	h.	prior to making Customer’s facilities, software, hardware, networks or other similar resources available to IBM, promptly obtain any licenses or approvals
necessary for IBM or its subcontractors to use, access and modify such resources to the extent necessary for IBM to perform the Services, including the development of any Materials. IBM will be relieved of its obligations to the extent
Customer’s failure to promptly obtain such licenses or approvals adversely affect IBM’s ability to perform its obligations. If a third party asserts a claim against IBM as a result of Customer’s failure to promptly obtain these
licenses or approvals, Customer agrees to reimburse IBM for any costs and damages that IBM may reasonably incur in connection with such claim; 

  

	 	i.	be responsible for the accuracy and currency of the list of personnel Customer authorizes to have access to the Services Site. Customer must promptly notify IBM of any
additions to or deletions from its list of authorized personnel; 

  

	 	j.	be responsible for the content of any database, the selection and implementation of controls on its access and use, backup and recovery and the security of the stored
data. This security will also include any procedures necessary to safeguard the integrity and security of software and data used in the Services from access by unauthorized personnel; 

 

	 	k.	be responsible for the identification and interpretation of any applicable laws, regulations, and statutes that affect Customer’s existing application systems or
programs to which IBM will have access during the Services. It is Customer’s responsibility to ensure the systems and programs meet the requirements of those laws, regulations and statutes; 

 

	 	l.	take all reasonable precautions to protect programs and machines included in Customer-Provided Equipment from infection by computer viruses or other malicious software;

  

	 	m.	maintain the security of the user names and passwords provided to Customer for access to the proprietary Web-based tool (called the “Services Request Tool”),
including not disclosing such information to any employees who do not have a need to know, or any third party; 

  

	 	n.	be responsible for the security of data during transmission on the Customer-Provided Network Circuits and Network Equipment (and for correcting transmission errors and
data corruption problems) notwithstanding any other provision herein; 

  

	 	o.	be responsible for the content of any data transmitted to and stored on any Customer-Provided Equipment; 

  
 - 8 -

	 	p.	be responsible for the operation of its IT processing and any related activities; 

 

	 	q.	inform IBM in writing prior to any change in Customer-Provided Equipment (addition, removal) as listed in the Schedule and of any modification to the installation,
using the process as described in the section entitled “Changes”; 

  

	 	r.	comply with the circuit assignment for Customer’s cabinets as provided by IBM; 

 

	 	s.	comply with the quality and standards of Customer’s cabinets within the non-caged Customer Space, as provided by IBM; 

 

	 	t.	comply with the IBM location assignment for new racks or stand-alone equipment as provided by IBM; 

 

	 	u.	be responsible for the electrical power used by each rack or each item of equipment and ensure you do not exceed the power allocated by IBM, as specified in the
Schedule; and 

  

	 	v.	be solely responsible for: 

  

	 	1.	the permanent removal of Customer data and software, from any IBM-provided equipment used by the Customer at the Services Site, prior to returning such IBM-provided
equipment to IBM; 

  

	 	2.	securing in the Customer Space or removing from the Services Site, as applicable, all Customer-Provided Equipment and associated Customer-Provided Network Circuits and
Network Equipment, papers and other media, reference materials, and Customer confidential information, including all Customer property (personal or otherwise), before leaving the Services Site at any time during the term of the contract; and

  

	 	3.	removing from the Customer Space and Services Site, all Customer-Provided Equipment and associated Customer-Provided Network Circuits and Network Equipment, papers and
other media, reference materials, and Customer confidential information, including all Customer property (personal or otherwise), no later than 11:59 p.m. (Eastern Time) on the last day of the Contract Period. Otherwise, IBM will perform the removal
and Customer will pay IBM for the expenses incurred. 

  

	4.1.4	Mutual Responsibilities 

IBM and Customer will each comply with applicable export and import laws and regulations, including those of the United States that
prohibit or limit export for certain uses or to certain end users, and each of us will cooperate with the other by providing all necessary information to the other, as needed for compliance. Each of us will provide the other with advance written
notice prior to providing the other party with access to data requiring an export license. 

  
 - 9 -

	4.2	Services 

  

	4.2.1	IBM Responsibilities 

Activity 1 - Project Initiation 
 The purpose of this activity is to conduct a Planning Session either by conference call or at the Services Site with the Customer Point of Contact and designated personnel. The Planning Session will be
conducted at the initiation of the project, on a mutually agreed upon date, not to exceed eight hours, to: 
  

	 	a.	introduce the project participants; 

  

	 	b.	discuss project team roles and responsibilities; 

  

	 	c.	review the Services objectives and provide input to the project plan; 

  

	 	d.	review the completed data collection questionnaire or checklist and identify any missing information; and 

 

	 	e.	develop a preliminary schedule of activities including schedule of onsite planning activities and target dates for the setup of Customer Space.

 Completion Criteria: 
 This activity will be complete when IBM has conducted the Planning Session. 

Activity 2 - Setup of IBM-Provided Customer Space 
 The purpose of this activity is to provide the Customer Space in accordance with the descriptions in the Schedule. IBM will provide Customer Space as specified in the Schedule in the table entitled
“Customer Space Description”. 
 IBM will: 

 

	 	a.	“build out” the Customer Space to be consistent with the initial configuration and/or specifications set forth in the Schedule. Upon completion of the initial
build out (which consists of installation of the IBM-provided equipment, network circuits and power runs set forth in the Schedule) the IBM Project Manager will review the configured Customer Space with the Customer Point of Contact. Ownership of
such IBM-provided equipment and circuits will not pass to the Customer; 

  

	 	b.	use the information you provide to IBM to configure the Customer Space to initiate the Services; and 

  
 - 10 -

	 	c.	make the Customer Space available for Customer use after completion of the activities set forth in this section, as specified in the Schedule; and.

  

	 	d.	monitor the Services Site infrastructure 24 hours a day, 7 days a week; except for interruptions for support and planned maintenance of the Services Site.

 Completion Criteria: 
 This activity will be complete when the IBM Project Manager has provided written notification to the Customer Point of Contact that the Customer Space is established as specified in the Schedule and
available for Customer use. 
 Activity 3 - Support Services 

The purpose of this activity is to provide scheduled Support Services as described in the Schedule and per incident Support Services
provided upon Customer’s written request. Such Support Services will only be available after the tasks in the section entitled “Set-Up of IBM-Provided Customer Space”, subsection “Setup of IBM-Provided Customer Space” are
completed. Customer will submit requests for Support Services via the Services Request Tool or in accordance with the section entitled “Change Control Process”. Depending on the requested Support Services, Customer may be charged as
described in the section entitled “Charges” and as specified in the Schedule. 
 If a Service Allocation is specified
in the Schedule and the amount is insufficient to fulfil a service request, IBM will notify the Customer. If the Customer provides IBM written authorization to proceed to provide the Support Services, IBM will invoice the Customer for the Support
Services as described in the “Charges” section of this SOW. 
 For Scheduled Support Services, the services will be
provided as described in the section of the Schedule entitled “Scheduled Support Services”. 
 IBM will: 

 

	 	a.	provide Customer with access (via username and password) to the Services Request Tool where Customer can submit requests for Support Services as listed in Exhibit A to
the Schedule; 

  

	 	b.	provide Customer with informal instruction on the use of the Services Request Tool; 

 

	 	c.	acknowledge Customer service requests via the Services Request Tool; and 

  

	 	d.	respond to Customer service requests as specified in the Schedule and acknowledge the request with an estimated completion time as described in the Services Request
Tool. 

  
 - 11 -

 Completion Criteria: 

This activity is ongoing and will be complete at the end of the Contract Period. 

 

	4.2.2	Customer Responsibilities 

Customer agrees to: 
  

	 	a.	arrange for installation of Customer-Provided Equipment and Customer-Provided Network Circuits and Network Equipment set forth in the Schedule in the section entitled
“Customer-Provided Circuits and Equipment Specification”. Customer is responsible for all costs associated with Customer-Provided Equipment and Customer-Provided Network Circuits and Network Equipment, including costs for delivery to,
installation and removal at, and return from the Customer Space, and any maintenance and usage charges levied by Customer’s vendors; 

  

	 	b.	request the infrastructure facilities necessary for the proper operation of Customer-Provided Equipment within the lead time IBM specifies to allow for any required
changes; 

  

	 	c.	provide IBM written notice of any changes, additions or deletions to the Customer-Provided Equipment or Customer-Provided Network Circuits and Network Equipment. All
such changes, additions or deletions shall be processed in accordance with the requirements of the section entitled “Changes”. IBM’s approval, which will be reflected in an updated Schedule, is required prior to delivery of any
Customer-Provided Equipment or Customer-Provided Network Circuits and Network Equipment to the Customer Space; 

  

	 	d.	provide any updates, as they become available, to the information previously provided to IBM to ensure that IBM has the most current information required to perform the
Services; 

  

	 	e.	bear the risk of loss while Customer-Provided Equipment is in transit to and from the Services Site, and be responsible for arranging and paying for all packing and
transportation expenses when shipping such equipment to and from the Services Site; 

  

	 	f.	perform, or provide for the performance of the maintenance and repairs, necessary engineering changes (including those for safety as required by IBM and/or IBM’s
insurers, local laws, ordinances, or code), and de-installation activities of Customer-Provided Equipment; 

  

	 	g.	provide necessary cables, tools, and other items to install Customer-Provided Equipment at the Services Site; 

 

	 	h.	be responsible for the costs to repair any damage to the Customer Space within the Services Site during any installation, usage or de-installation; notwithstanding
anything herein to the contrary, this provision shall survive the expiration or termination of this SOW; 

  
 - 12 -

	 	i.	permit Customer personnel to request Support Services using the Services Request Tool; 

 

	 	j.	provide IBM, at no charge, with any unique manuals, configuration specifications, software specifications, written procedures including training, or other information
which IBM will need to perform the Services Customer acknowledges that to provide these Services IBM will rely on what you provide; 

  

	 	k.	provide for the performance of maintenance, upgrades, and the application of all necessary corrective fixes to Customer-Provided Equipment (for both software and
hardware); 

  

	 	l.	provide and install the software Customer requires on the Customer-Provided Equipment; 

 

	 	m.	comply with the procedures and instructions IBM provides, including those for security and safety related to these Services and the Services Site;

  

	 	n.	use the Services Request Tool to request Support Services, and by doing so, Customer agrees that IBM will debit the Services Allocation, if available, or bill Customer
for the requested Services, as defined in Exhibit A of the Schedule; 

  

	 	o.	maintain insurance required by you to cover loss of, or damage to, Customer-Provided Equipment when in the Services Site (except for theft or vandalism for which IBM is
responsible); 

  

	 	p.	to be solely responsible for: 

  

	 	(1)	any loss of, or damage to Customer records and data; 

  

	 	(2)	the accuracy and adequacy of all software used in connection with these Services; 

 

	 	(3)	the integrity of the Customer data; and 

  

	 	(4)	the security of data during transmission and for correcting transmission errors and data corruption problems; 

 

	 	q.	leave the Customer Space in the same condition in which it was delivered to Customer, reasonable wear and tear excepted. After Customer vacates the space, IBM will, if
necessary and at Customer’s expense, return the space to the same condition as when it was delivered to Customer. 

  
 - 13 -

	4.3	Optional Internet Access 

The Internet access service is designed to enable the Customer to establish a connection to the Internet in the Customer Space (called
“Internet Access”) and is available at Customer’s request for the charges specified in the Schedule. 
 In
addition to the responsibilities set forth in the section entitled “IBM Responsibilities” and upon completion of subsection “Setup of IBM-Provided Customer Space” above, IBM will perform the responsibilities set forth in this
section in the applicable “IBM Responsibilities” subsection described below for the Internet Access specified in the Schedule. 
 In addition to the responsibilities set forth in the sections entitled “Customer Point of Contact Responsibilities”, Customer General Responsibilities” and “Customer
Responsibilities” above, Customer agrees to perform the responsibilities set forth in this section in the applicable “Customer Responsibilities” subsection described below for each the Internet Access specified in the Schedule.

 The services described in this section are optional and will only be available after the tasks in the section above entitled
“Setup of IBM-Provided Customer Space”, subsection “IBM Responsibilities”, are completed. If Internet Access is selected, IBM will provide access to the Internet at the Customer Space, as specified in the Schedule, in accordance
with the following terms. 
  

	4.3.1	IBM Responsibilities 

 IBM
will: 
  

	 	a.	select one or more Internet Service Providers (called “IBM ISPs”) and provide local access and network interface equipment for connection from the Customer
Space to each of the IBM ISPs; 

  

	 	b.	provide the bandwidth Customer requests, as specified in the Schedule; 

  

	 	c.	provide, upon Customer request, a single default public Internet Protocol (“IP”) address allocation specified in the Schedule. Customer may request that IBM
provide additional IP addresses which, if available, will be provided by IBM for an additional charge to be included in the Services Total Quarterly Charge; 

 

	 	d.	provide one Ethernet interface to commonly configured resources partitioned to support multiple customers at the Data Center Space; and 

 

	 	e.	configure the IBM edge IP router to Customer routing specifications. 

 Completion Criteria: 
 If this option is selected, this activity will be
ongoing and will be complete on the Contract End Date. 

  
 - 14 -

	4.3.2	Customer Responsibilities 

Customer agrees: 
  

	 	a.	for IP addresses Customer provides: 

  

	 	(1)	that IBM is authorized, upon Customer’s request, to act as your agent with your Internet Service Providers (called “Customer’s ISPs” or “your
ISPs”) and the IBM ISPs, as applicable, during the Contract Period; 

  

	 	(2)	to promptly provide any and all required notices or authorizations for announcement or termination of announcement of Customer’s IP addresses, specified in the
Schedule, to Customer ISPs and IBM ISPs; and 

  

	 	(3)	to make arrangements with the applicable ISPs to allow Customer IP addresses to be announced to the Internet from both your Customer Space and the Services Site.

  

	 	b.	whether IP addresses are supplied by Customer or by IBM to: 

  

	 	(1)	provide IBM, in a timely manner, with the configuration information IBM requires to enable Customer to access the Internet; 

 

	 	(2)	provide technical assistance to IBM regarding enabling Customer access to the Internet, upon IBM’s reasonable request; 

 

	 	(3)	provide a firewall, router or other device to interface with the IBM-provided Internet connection; 

 

	 	(4)	notify IBM, in a timely manner, of any changes in your Internet environment that may require a modification to the networking configuration; and

  

	 	(5)	be solely responsible for the content of any transmissions using Internet access pursuant to this section or any other use of such Internet access by Customer or by any
other person or entity Customer permits to use such Internet access. 

  

	4.3.3	General Terms 

 In
addition to other applicable terms in this SOW, the following terms apply when IBM enables access to the Internet in the Customer Space: 
  

	 	a.	 IBM or each of the IBM ISPs reserves the right to immediately terminate or restrict the use of IBM provided Internet access enabled pursuant to this
section for activities that, in IBM’s or its ISP’s reasonable judgment, violate IBM’s Acceptable Use Policy as defined and described into the appropriate section below. Unless Customer’s continued use of such Internet access
would a) violate 

  
 - 15 -

	 	
or cause IBM or its ISP to violate applicable law or government order, b) create an unacceptable risk to IBM, IBM’s other customers, or the IBM ISP, c) cause IBM to violate IBM’s
agreements with IBM’s other customers or its ISP, or d) cause IBM, IBM’s other customers, or the IBM ISP irreparable harm, IBM will use commercially reasonable efforts to notify Customer prior to such termination or restriction of
Customer’s use and discuss in good faith whether remedies other than the termination or restriction of Customer’s use of such Internet access may be available. In the event Customer’s use of such Internet access is terminated or
restricted, IBM will use commercially reasonable efforts to work with Customer and an applicable Internet service provider to help Customer obtain access to the Internet as soon as practicable. 

 

	 	b.	Customer will defend and indemnify IBM from and against any and all liabilities and costs (including reasonable attorney’s fees) arising from any and all claims by
any person or entity based upon the content of any transmission, or any other use by Customer of Internet access enabled pursuant to this section or use by any person or entity Customer permits to use such Internet access. 

 

	 	c.	Internet Access is provided on an “as is” and “as available” basis without warranties of any kind, express or implied, including, but not limited to
warranties of title, non-infringement or implied warranties of merchantability or fitness for a particular purpose; provided, however, that the network interface equipment and edge IP router at the Services Site (including the wide area network
interface and the Ethernet interface on the edge IP router) are not subject to the preceding provision of this sentence, but are governed by the provisions of the section entitled “Warranty” in the Agreement. 

 

	5.	Service Levels 

 The
service levels described in this section (the “Service Levels”) establish targets to measure the support infrastructure (power, temperature, and humidity) within the Data Center Space. In addition, the credits associated with the specified
infrastructure service levels are described below. 
 IBM’s ability to achieve the target service levels described below are
based on the Customer’s electrical load not exceeding the maximum power capacity as specified in the Schedule and the provisions of the section titled “Setup of IBM-Provided Customer Space”. 

Service level measurement reports from the Data Center Space monitoring system will be made available as described in the Schedule; such
reports will include power, temperature and humidity alarms detected by date. In the event of an unplanned interruption, IBM will notify Customer as soon as feasible following the interruption. 

Reconciliation of any credits will be performed quarterly during the Contract Period. Any service level credit amounts will be reflected
in IBM’s next quarterly invoice. In the case where there will be no further invoices, IBM will pay the Customer the amount of any applicable service level credit. 

  
 - 16 -

	5.1	Service Level Definitions 

Infrastructure Services Interruption – a concurrent and/or simultaneous loss of power to both power sources to a rack or
cabinet, or temperature outside of target range, or humidity outside of target range, or any combination thereof. For clarity, a single event that causes more than one of these to occur shall only be considered one Infrastructure Services
Interruption. 
  

	5.2	Power Provision Service Level 

 IBM will provide electrical power from the Data Center Space remote power panel to the Customer Space. Power to each rack and/or cabinet shall be supplied by two power circuits from separate power feeds
to provide redundancy. A concurrent and/or simultaneous loss of power to both receptacles that supply a rack and/or cabinet shall be considered an Infrastructure Services Interruption. 

 

	5.3	Temperature Service Level 

The target temperature range in the Data Center Space is between 68 to 78 degrees Fahrenheit as measured by the Data Center Space
monitoring system (called “Temperature Service Level”). The Data Center Space monitoring system will measure the temperature of the return air to the Computer Room Air Conditioning units (CRACs), and the average of all CRAC unit inputs
shall be the measurement used. If the temperature is outside the target range, IBM will take the corrective action necessary to bring the temperature in the Data Center Space back to within this target range as soon as possible. If the temperature
in the Data Center Space does not fall within the Temperature Service Level for more than one hour during a 24 hour period, it shall be considered an Infrastructure Services Interruption. 

 

	5.4	Humidity Service Level 

The target humidity range in the Data Center Space is between 35 percent to 55 percent relative humidity as measured by the Data Center
Space monitoring system (called “Humidity Service Level”). The Data Center Space monitoring system will measure the relative humidity of the return air to the CRAC units, and the average of all CRAC unit inputs shall be the measurement
used. If the relative humidity is outside the target range, IBM will take the corrective action necessary to bring the humidity in the Data Center Space back to within this target range as soon as possible. If the humidity in the Data Center Space
does not fall within the Humidity Service Level for more than one hour during a 24 hour period, it shall be considered an Infrastructure Services Interruption. 

  
 - 17 -

	5.5	Service Level Credits 

IBM’s attainment of the Service Levels will be measured continuously and any Infrastructure Services Interruptions reported monthly.

  

	 	a.	For the first Infrastructure Services Interruption during a contract year, the Customer is entitled to a credit toward the next Services Total Quarterly Charge of one
percent of the Services Total Quarterly Charge minus any Services Allocation included in the Services Total Quarterly Charge, as specified in the Schedule; 

 

	 	b.	For the second Infrastructure Services Interruption during a contract year, the Customer is entitled to a credit toward the next Services Total Quarterly Charge of two
percent of the Services Total Quarterly Charge minus any Services Allocation included in the Services Total Quarterly Charge, as specified in the Schedule; and 

 

	 	c.	For the third Infrastructure Services Interruption during a contract year, the Customer is entitled to a credit toward the next Services Total Quarterly Charge of three
percent of the Services Total Quarterly Charge minus any Services Allocation included in the Services Total Quarterly Charge, as specified in the Schedule. 

 Should there be a fourth Infrastructure Services Interruption during a contract year, the Customer will have the right to terminate this SOW without penalty. 

 

	5.6	Service Level Applicability 

 The service levels described above shall take effect when the activity titled “Setup of IBM-Provided Customer Space” is complete and any Customer-Provided Equipment has been installed and
operational. 
  

	5.7	Service Level Credit Limitations 

 Notwithstanding anything contained herein, the maximum aggregate credit that the Customer may receive during the annual measurement period shall not exceed the Services Total Quarterly Charge minus any
Services Allocation specified in the Schedule multiplied by ** percent. 
 The service level remedies described in this Section
are the sole and exclusive remedy of Customer for Infrastructure Services Interruptions. The foregoing does not preclude Customer from terminating this SOW for cause as described in the section titled “Termination”. 

 

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 

  
 - 18 -

	5.8	Exclusions 

 IBM shall not
be liable for any service level remedies nor credit if the non-performance was caused by these, or other actions of the Customer that could not be attributed to IBM: 
  

	 	a.	failure of any Customer-Provided Equipment; 

  

	 	b.	failure of the Customer to adhere to power capacity limits specified in the Schedule; 

 

	 	c.	any operation and/or action initiated by the Customer that prevents IBM from carrying out the Service and impacts the Service Levels; 

 

	 	d.	failure resulting from the non-application of a reasonable and feasible technical recommendation made by IBM in accordance with accepted practice;

  

	 	e.	operations to stop/re-start resources that were planned by mutual agreement; 

 

	 	f.	any failure of the infrastructure caused by the Customer; or 

  

	 	g.	other activities the Customer directs, natural disasters, changes resulting from government, or other regulatory actions or court orders, acts of civil disobedience,
acts of war, and other similarly catastrophic or unforeseeable force majeure events. 

  

	6.	Completion Criteria 

 IBM
will have fulfilled its obligations for the Services described in this SOW when any one of the following first occurs: 
  

	 	a.	IBM completes the activities described in this SOW; or 

  

	 	b.	the Services are terminated in accordance with the provisions of the Agreement. 

 

	7.	Contract Period and Termination 

 The Contract Period Start Date, Contract Period End Date, and the Schedule Effective Date are set forth in the Schedule. 
  

	7.1	Continuation of Services 

If Customer wishes to continue the Services without interruption beyond the current Contract Period, Customer must contract for a
continuation of the Services a minimum of 6 months prior to the expiration of the Customer’s then-current Contract Period. If Customer does not wish to continue the Services beyond the current Contract Period, Customer must notify IBM in
writing at least 6 months prior to the expiration of Customer’s current Contract Period. If Customer fails to do either of the foregoing, IBM will terminate Customer’s Services immediately upon expiration of Customer’s current
Contract Period. 

  
 - 19 -

 If IBM does not intend to offer a continuation of the Services beyond the end of the
Customer’s then-current Contract Period, IBM will notify the Customer, in writing, at least 7 months prior to the end of the Customer’s then-current Contract Period. 

 

	7.2	Termination 

 Either party
may terminate this SOW for material breach by the other upon written notice containing the specific nature of the material breach. The breaching party will have 30 days from receipt of notice to cure such breach, except for nonpayment by the
Customer, which must be cured within five days from receipt of notice. If such breach has not been timely cured, then the non-breaching party may immediately terminate this SOW upon written notice. 

In addition to the termination rights set forth above, the Customer may also terminate this SOW: 

 

	 	1.	after 03/31/2014, with 6 months written notice and payment of an adjustment charge, for convenience. In such case, the adjustment charge shall be the sum of the
Services Total Quarterly Charges remaining until the End Date in the then current Schedule, multiplied by ** percent (**); or 

  

	 	2.	after 03/31/2014, with 6 months written notice, if the Customer enters into a contract with IBM for one of IBM’s “cloud computing” offerings to deliver
services that offer substantially similar operational support to the Customer’s organization as those provided in this SOW. The new charges must not be less than the sum of the Services Total Quarterly Charges remaining until the End Date in
the then current Schedule. 

 Upon termination of this SOW, other than for uncured material breach by IBM or as set
forth in item #1 above (termination for convenience), Customer agrees to pay to IBM a) all applicable charges due IBM for the remainder of the Contract Period; b) all expenses IBM incurs through termination, and c) any costs IBM incurs in
terminating the Services. 
  

	8.	Changes 

  

	8.1	Changes to the Services Requested by Customer 

 Customer may request a change to the Services by delivering one month’s prior written notice to IBM, and in the case where the change requires additional equipment a two month’s prior written
notice, unless otherwise agreed by IBM. If IBM agrees, IBM will confirm the change in a revised Schedule showing the effective date of the change and any applicable adjustment in charges. IBM 

 

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 

  
 - 20 -

 
will not unreasonably withhold its agreement. If IBM issues Customer a revised Schedule that reflects a change Customer’s Services, any adjusted Services Total Quarterly Charge will not be
less that the current Services Total Quarterly Charge specified in the Schedule. IBM will adjust Customer’s Services Total Quarterly Charge based on IBM’s then current prices for the items that are the subject of the change. Services
Allocation, if applicable, will also be adjusted. IBM will adjust Customer’s Services Total Quarterly Charge based on IBM’s then current prices for the items that are the subject of the change. Both parties must sign such revised Schedule
for the Schedule to be effective. 
  

	8.2	Changes to the Services Recommended by IBM 

 IBM may recommend changes to the Services to be implemented, by delivering one month’s prior written notice to Customer. IBM’s ability to provide the Services may become impaired unless and
until such documented recommendations, or mutually agreed alternatives, are implemented. If Customer declines to implement such recommendations or alternatives, IBM will not be responsible for any resulting impairment or failure of the Services, nor
will IBM be liable for any service level remedies or credits. Upon Customer’s acceptance of IBM’s recommendations, or of agreed alternatives, IBM will confirm the change in a revised Schedule showing the effective date of the change and
any applicable adjustment in charges. Both parties must sign such revised Schedule for the Schedule to be effective. 
  

	8.3	Changes to this SOW 

  

	8.3.1	Change Control Process 

The following provides a detailed process to follow if a change to this SOW is required. 

A Change Request Form (called “CRF”) will be the vehicle for communicating requests for changes. The CRF will be submitted via
the Services Request Tool. The CRF must describe the requested change, the rationale for the change, when the change is requested to occur (date and time) and the effect the change will have on the project. 

The requesting project manager (the IBM Project Manager or Customer Point of Contact) will review the proposed change and determine the
urgency and validity of the change and whether to submit the request to the other party. Both project managers will review the proposed change and authorize it for further investigation or reject it. IBM will specify any charges for such
investigation. If the investigation is authorized, the project managers will sign the CRF, constituting approval for the investigation charges. IBM will invoice you for any such charges. The investigation will determine the effect that the
implementation of the PCR would have on price, schedule and other terms and conditions of the Agreement and this SOW. 

  
 - 21 -

 A written CRF must be signed by both parties to authorize implementation of the investigated
changes. 
  

	8.3.2	Emergency Change and Exclusion 

 Certain changes (specifically, urgent changes to Customer-Provided Equipment and/or Customer-Provided Network Circuits and Network Equipment) may be initially excluded from the Change Control Process
described in this SOW (called “Emergency Change”). 
 Both project managers will review each such Emergency Change on a
case-by-case basis. 
 For any such Emergency Change, the Customer will provide prompt written (such as email) notice to IBM.

 In the event the Customer requires an Emergency Change as described in this section, the on-site IBM Project Manager may
initially approve the Emergency Change on an exception basis. The Customer agrees to: a) promptly provide the appropriate information concerning the installation to IBM using the Change Request Form so that a comprehensive assessment of the impact
to the Data Center Space can be completed; and b) pay the applicable adjustment in charges resulting from the Emergency Change. The Customer will provide such Change Request Form to IBM within five days after the IBM Project Manager has initially
approved the change on an exception basis. IBM will confirm the change in a revised Schedule showing the effective date of the change and any applicable adjustment in charges. IBM will adjust your Services Total Quarterly Charge based on IBM’s
then current charges for the items that are the subject of the Emergency Change. Both parties must sign such revised Schedule for the Schedule to be effective. 
 Such Emergency Changes may include (but are not limited to) the following: 
  

	 	a.	the swap out of identical devices due to device failure/fault; and/or 

  

	 	b.	the swap out of device sub-components due to failure/fault (such as hard drives, adapters, power supplies, and fan modules). 

For such Emergency Change to qualify as an exclusion from the process described in the subsection above entitled “Changes to the
Services Requested by the Customer”, the following conditions must be satisfied: 
  

	 	a.	BTU output of the device must be equal to or less than the device being swapped; 

 

	 	b.	amperage draw of the device must be equal to or less than the device being swapped; 

 

	 	c.	voltage of the device must be equal to or less than the device being swapped; 

  
 - 22 -

	 	d.	the weight loading of the device must be equal to or less than the device being swapped; and 

 

	 	e.	IBM must approve that the device can be installed. 

  

	9.	Charges 

 The charges for
Services described in this SOW, exclusive of applicable taxes and shipping charges, are detailed in the Schedule. Customer agrees to pay: 
  

	 	a.	the “Services One-Time Charge”, if any, for additional activities. Such charges will be quoted at the time of your written request via the Services Request
Tool. IBM will invoice separately the Services One-Time Charge upon completion of the services. The Services One-Time Charge is incurred when the Schedule has been signed by both parties. 

 

	 	b.	the Services Total Quarterly Charge which consists of the minimum quarterly charge, the Services Site space, and Service Allocation, if applicable, as specified in the
Schedule. IBM will invoice the Services Total Quarterly Charge quarterly in advance. If applicable, charges required to provide requested Support Services will be redeemed from the available Service Allocation. and 

 

	 	c.	Customer also agrees to pay the following additional charges, as applicable, which will be invoiced in the calendar month following the calendar month during which they
are incurred: 

  

	 	(1)	charges for additional service activities not listed in Exhibit A of the Schedule, beyond the Services Allocation, in response to Customer’s written request. IBM
will determine the charge and the estimated time to complete the activity via the Services Request Tool. Such activity will not commence until Customer approves the charge in writing via the Services Request Tool, or as IBM otherwise agrees. If IBM
determines that it is necessary to exceed the charge to complete the service activity or that additional time is required, IBM will inform Customer as soon as practical. In such event, Customer may authorize additional time and/or charges in
writing. If Customer alternatively chooses to end the service activity rather than continue, Customer agrees to pay IBM for any actual travel and living expenses incurred by IBM to that point. Customer will be charged only for the actual services
provided up until the point Customer has notified IBM to stop work. These additional services may be invoiced separately; 

  

	 	(2)	 charges for Support Services as specified in Exhibit A of the Schedule beyond the Services Allocation, upon Customer’s written request. The rates
are specified in Exhibit A of the Schedule for these Services. IBM will determine the charge and the estimated time to complete the Support Services. Such work will not be performed until Customer approves the charge in writing. If IBM determines
that it is necessary to exceed the 

  
 - 23 -

	 	
charge to complete the work or that additional time is required, IBM will inform Customer as soon as practical. In such event, Customer may authorize additional time and/or additional charges in
writing. If Customer alternatively chooses to end such Support Services rather than continue, Customer agrees to pay IBM for any actual travel and living expenses incurred by IBM to that point. Customer will be charged only for the actual services
provided up until the point Customer notified IBM to stop work. These Support Services may be invoiced separately; 

  

	 	(3)	charges for miscellaneous expenses in response to Customer’s written request, for purposes related to the performance of the Services; 

 

	 	(4)	charges for housekeeping activities IBM performs that are Customer’s responsibility, such as any repair of damage to IBM facilities or property, or additional
cleaning, or trash removal from space used by Customer; 

  

	 	(5)	any applicable non-recurring charges incurred. Non-recurring charges are per-incident charges incurred upon Customer’s written request. Per-incident charges apply
to unscheduled Support Services, or additional activities associated with setting up the Customer Space. Such charges may be invoiced separately at the completion of such set-up activities. 

 

	 	(6)	charges for electrical usage in the Customer Space, to be invoiced monthly at current commercial rates. Total electrical usage charges will be determined based on
metered usage of data processing and networking equipment in the Customer Space plus Customer’s pro rata-share, based on the total Customer Space Power as defined in the Schedule, of the overhead power charge to IBM; 

 

	 	(7)	charges for administrative office services, including but not limited to supply of stationery and supplies, photocopying, or secretarial support, provided in response
to Customer’s written request, to be invoiced at the actual charge to IBM. Such administrative office services shall be recorded and reported to Customer; 

 

	 	(8)	any network usage charges or other telecommunications charges for the IBM provided Services Customer incurs; 

 

	 	(9)	any charges IBM specifies, and Customer authorizes, for investigation of any change Customer requests to this SOW; and 

 

	 	(10)	all actual and reasonable travel and living expenses incurred by IBM’s personnel during the performance of the Services. Such travel and living expenses must be
pre-approved in writing by Customer. 

 Customer will be invoiced as specified in the Schedule. Invoices are
payable upon receipt. Late payment fees may apply. Customer agrees to pay by electronic funds transfer (to an account specified by IBM) or other means acceptable to IBM. 

  
 - 24 -

	9.1	Price Changes 

 IBM will
not increase the Services Total Quarterly Charge or change the Service Hour Allocation shown on the initial Schedule during the first year of a Contract Period unless Customer requires changes to the Services, in which case a revised Schedule,
showing any adjustments to the Services Total Quarterly Charge and the Schedule Effective Date, will be issued. On or after the first anniversary of the Contract Period Start Date, IBM may increase such charges by up to ** percent in any 12 month
period. 
  

	10.	Other Terms and Conditions 

  

	10.1	Conditions for Provision of Support Services 

 IBM will perform installations, connection updates (for example cross-connects), upgrades, and maintenance on the Customer-Provided Equipment, as directed by Customer, provided such activities are
considered “Customer Set Up (CSU)” or “operator tasks” by the manufacturer. IBM shall rely on Customer’s authorization to perform such activities and shall not be responsible for any adverse consequences to Customer’s
contractual relations with third parties related to the Customer-Provided Equipment arising from the act of performing these activities. 
  

	10.2	IBM-Provided Equipment and Software 

 IBM may provide equipment (also called IBM-provided equipment) and/or software to be installed in the Customer Space, in order to implement the Services. Unless otherwise agreed in writing, no title for,
or ownership of, the equipment will pass to you. Customer is granted only a limited license to use any such software IBM provides, only for the purposes stated in this SOW. All right, title and interest in and to any such software IBM provides
remains with its rightful owner. 
  

	10.3	License to Use Space 

 Any
space made available for Customer’s use, under this SOW, is provided by way of a license to use such space. This license does not give Customer exclusive possession or the right to exclusive occupation of any part of the Services Site, which
will remain under the management control and possession of IBM (or as applicable, the supplier of the space) who shall be entitled to enter and use the Services Site and all parts thereof at any time. No landlord and tenant relationship is intended
to be created between IBM and Customer in relation to the Services Site or any part thereof. 
  

	10.4	Security 

 IBM will follow
commercially reasonable security practices and procedures to protect Customer-Provided Equipment while they are located at the Services Site. Such protection includes providing security that allows access only to those persons authorized either by
IBM or by Customer and IBM. This security will be in place 24 hours a day, 7 days a week. 
  

	**	This material was omitted pursuant to a request for confidential treatment and was separately filed with the SEC on August 3, 2011. 

  
 - 25 -

	10.5	Acceptable Internet Use Policy 

 Customer agrees to comply with the Acceptable Internet use policy for IBM services (called “AUP”), located at www.ibm.com/services/e-business/aup.html, as of the date Customer accepts this SOW,
and any subsequent modification in accordance with the related AUP. 
 Notwithstanding the Changes section above, IBM reserves
the right to make changes to the AUP, notably when such modification is required by law, regulation, or similar governmental action, or a ruling by a court of competent jurisdiction. 

IBM reserves the right to investigate Customer’s non-compliance of the AUP. If IBM reasonably determines that Customer has failed to
comply with the AUP, IBM may, in its sole discretion, do one or more of the following: a) remove or require immediate removal of any offending content; b) terminate this SOW for cause; and/or c) exercise any other rights or remedies, at law or in
equity. 
 Customer agrees to reimburse IBM for any reasonable costs and other amounts that IBM may incur from Customer’s
failure to comply with the AUP. 
  

	10.6	Liability 

 In no event
shall any IBM subsidiary or affiliate of an IBM subcontractor have any liability under this SOW as a result of the actions or omissions of IBM or its subcontractors. Customer agrees to indemnify IBM and its subcontractors, IBM subsidiaries, and
their respective officers, directors, employees and agents, from and against any and all claims, liabilities (including third party claims and liabilities), damages, losses, costs and expenses (including, but not limited to, reasonable costs and
attorneys’ fees) arising out of or relating to any information or content passing through the Services hereunder. 
  

	10.7	Regulatory Services 

 IBM
does not operate as a provider of services regulated by the Federal Communications Commission (“FCC”) or state regulatory authorities (“State Regulators”), and does not intend to provide any services which are regulated by the
FCC or State Regulators. If the FCC or any State Regulator imposes regulatory requirements or obligations on any services provided by IBM hereunder, IBM may change the way in which such services are provided to Customer to avoid the application of
such requirements or obligations to IBM (for example, by acting as Customer’s agent for acquiring such services from a third party common carrier.) 

  
 - 26 -

 IBM agrees to provide the Services, as detailed in this SOW and its Schedule, provided you accept this SOW
and its Schedule without modification by signing in the space provided below on or before February 11, 2011. 
 By signing this SOW by hand
or where recognized by law, electronically, Customer confirms that Customer has read and accepts, without modification, the terms of this SOW, as well as its Schedule and the Agreement identified herein. All such documents are incorporated by
reference into this SOW. If there is a conflict among the terms in the various documents then, 1) the terms of the SOW prevail over those of the Agreement, and 2) the terms of its Schedule prevail over those of the SOW and the Agreement. 

This SOW, its Schedule, and the Agreement are the complete agreement between Customer and IBM regarding the Services, and replace any prior oral or
written communications between Customer and IBM. Accordingly, in entering into this SOW, neither party is relying upon any representation that is not specified in this SOW including without limitation, any representations concerning 1) estimated
completion dates, hours, or charges to provide any Service; 2) the experiences of other customers; or 3) results or savings Customer may achieve. 
  

									
	Agreed to:	 		 	Agreed to:
			
	EXA Corporation	 		 	International Business Machine Corporation
					
	By:	 	 /s/ Edmond L. Furlong
	 		 	By:	 	 /s/ Kevin Paulsen

		 	Authorized Signature	 		 		 	Authorized Signature
			
	Name (type or print) Edmond L. Furlong	 		 	Name (type or print) Kevin Paulsen
			
	Date: 2/11/11	 		 	Date: 2/11/11
			
	Customer identification number: 2894028	 		 	Agreement number: HW67293
			
	Customer address:	 		 	IBM address:
					
		 	 55 Network Drive
 Burlington,
MA 01803
	 		 		 	 IBM Corporation
 BCRS Contract
Operations
 P.O. Box 700
 Suffern, NY
10901-0700

  
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