Document:

FIRST AMENDMENT TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT

 EXHIBIT 10.20 
  
 FIRST AMENDMENT TO 
 SECOND AMENDED AND RESTATED 
 LOAN AND SECURITY AGREEMENT 
  
 This First Amendment to Second Amended and Restated Loan and Security Agreement is entered into as of December 29, 2003 (the
“Amendment”), by and between COMERICA BANK (“Bank”) and MOTIVE, INC. (fka MOTIVE COMMUNICATIONS, INC.), a Delaware corporation (“Borrower”). 
  
 REClTALS 
  
 Borrower and Bank are parties to that certain Second Amended and Restated Loan and Security Agreement dated as of June 30, 2003 (as amended from time to
time, the “Loan Agreement”). The parties desire to amend the Loan Agreement in accordance with the terms of this Amendment. 
  
 NOW, THEREFORE, the parties agree as follows: 
  
 1. All references in the Loan Documents to “MOTIVE COMMUNICATIONS, INC.” shall mean and refer to 
 “MOTIVE, INC.” 
  
 2. The following
defined terms in Exhibit A to the Agreement hereby are amended to read, or added, as follows: 
  
 “Facility C Term Loan Maturity Date” means thirty-six (36) months from the date amortization of the Facility C Term Loan commences (as set forth in Section 2.3(e)).” 
  
 3. Section 2.l(e) of the Loan Agreement hereby is amended and restated in its entirety to
read as follows: 
  
 “Facility C Term Loan. As of
June 30, 2003, there are outstanding advances under a multi- draw term loan executed under the Original Loan Agreement as amended (the “Facility C Term Loan”) in the principal amount equal to $6,000,000. Borrower shall not request or
receive any further advances under the Facility C Term Loan. Interest shall continue to accrue on the Facility C Term Loan at the rate specified in Section 2.3(a). Payments on accrued interest shall be made monthly, on the last day of each month,
through December 31, 2004, provided that (i) Borrower has a sufficient Borrowing Base and (ii) Borrower is in compliance with all covenants. Beginning on the earlier of (x) a reporting period in which the Borrower does not evidence a sufficient
Borrowing Base or (y) January 31, 2005. Borrower shall make thirty-six (36) equal payments of principal, plus all accrued interest, on the last day of each month, through the earlier of (a) thirty-six (36) months from the date of the insufficient
Borrowing Base or (b) December 31, 2007, at which time all amounts due under this Section 2.1 (e) shall be immediately due and payable. Advances under the Facility C Term Loan, once repaid, may not be reborrowed. Borrower may prepay all advances
under the Facility C Term Loan without penalty or premium.” 
  
 4. Unless
otherwise defined, all capitalized terms in this Amendment shall be as defined in the respective Loan Documents. Except as amended, the Loan Documents remains in full force and effect. 
  
 5. Except as set forth in paragraph 7, below. Borrower represents and warrants that the representations and warranties contained in the Loan
Documents are true and correct as of the date of this Amendment, and that no Event of Default has occurred and is continuing. 
  
 6. This Amendment may be executed in two or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one instrument.

 7. Bank hereby acknowledges that Borrower changed its legal name from “Motive Communications, Inc.” to
“Motive, Inc.” via a Certificate of Amendment filed with the Secretary of State of Delaware on December 2, 2003. Bank hereby waives any Event of Default that may have occurred under the Loan Documents as a result of such name change.

  
 8. By executing this Amendment below, Borrower hereby authorizes Bank, or its
representative, to file one (1) or more UCC Financing Statement Amendments to reflect the correct legal name of Borrower. 
  
 9. Borrower hereby authorizes Bank to debit from any of Borrower’s accounts with Bank, an amount equal to all Bank Expenses incurred to date in connection with the
Loan Documents. 
  
 IN WITNESS WHEREOF, the undersigned have
executed this Amendment as of the first date above written. 
  

			
	 COMERICA BANK

		
	 By:
	 	 /s/    Philip A. Wright         

	 Name:
	 	Philip A. Wright
	 Title:
	 	Vice President
	
	 MOTIVE, INC. (fka MOTIVE COMMUNICATIONS, INC.)

		
	 By:
	 	 /s/    Paul Baker        

	 Name:
	 	Paul Baker
	 Title:
	 	Chief Financial OfficerSECOND AMENDMENT TO AMENDED AND RESTATED LOAN AND SECURITY AGREEMENT

 EXHIBIT 10.21 
  
 SECOND AMENDMENT 
 TO SECOND AMENDED AND RESTATED 
 LOAN AND SECURITY AGREEMENT 
  
 This Second Amendment to Second Amended and Restated Loan and Security Agreement (this “Amendment”) is entered
into as of March 30, 2004, by and between COMERlCA BANK (“Bank”) and MOTIVE, INC. (“Borrower”). 
  
 RECITALS 
  
 Borrower and Bank are parties to that certain Second Amended and Restated Loan and Security Agreement dated as of June 30, 2003, as amended from time to time, including by that certain First Amendment to Second Amended and Restated Loan and
Security Agreement dated as of December 29, 2003 (the “Agreement”). The parties desire to amend the Agreement in accordance with the terms of this Amendment. 
  
 NOW, THEREFORE, the parties agree as follows: 
  
 1. The following defined terms hereby are added to Section 1.1 of the Agreement as follows: 
  
 “Current Liabilities” means, as of any applicable
date, all amounts that should, in accordance with GAAP, be included as current liabilities on the consolidated balance sheet of Borrower and its Subsidiaries, as at such date, plus, to the extent not already included therein, all outstanding Credit
Extensions made under this Agreement, including all Indebtedness that is payable upon demand or within one year from the date of determination thereof unless such Indebtedness is renewable or extendible at the option of Borrower or any Subsidiary to
a date more than one year from the date of determination. 
  
 “Quick Assets” means, at any date as of which the amount thereof shall be determined, the unrestricted cash and cash-equivalents, plus one hundred percent (100%) of Eligible Accounts receivable, of Borrower
determined in accordance with GAAP. 
  
 2. The
first sentence of Section 2.1 (c)(i) of the Agreement hereby is amended and restated in its entirety to read as follows: 
  
 “(i) Subject to the terms and conditions of this Agreement, at any time prior to the Revolving Maturity Date, Bank agrees to issue
or cause to be issued letters of credit for the account of Borrower (cash, a “Letter of Credit” and collectively, the “Letters of Credit”) in an aggregate outstanding face amount not to exceed the lesser of the Revolving Line or
the Borrowing Base minus, in each case, the aggregate amount of the outstanding Advances and the ACH Sublimit at any time: provided that the aggregate face amount of all outstanding Letters of Credit shall not exceed $7,500,000.
Notwithstanding the foregoing, if the aggregate face amount of all outstanding Letters of Credit at any time exceeds the Borrowing Base. Borrower shall pledge to Bank cash in an amount equal to the difference between the aggregate face amount of all
outstanding Letters of Credit and the Borrowing Base.” 
  
 3. Section 6.8 hereby is amended and restated in its entirety to read as follows: 
  
 “6.8 Adjusted Quick Ratio. Borrower shall maintain at all times, measured as of the last day of each calendar month, a ratio
of Quick Assets to Current Liabilities (including without limitation the face amount of undrawn and unreimbursed Letters of Credit and any credit card exposure) plus, to the extent not already included therein, all Indebtedness (including without
limitation any Contingent Obligations) owing from Borrower to Bank, less defferred revenue, of at least 1.30 to 1.00.” 
  
 4. Exhibit D to the Agreement hereby is replaced in its entirety with Exhibit D attached hereto. 
  
 5. No course of dealing on the part of Bank or its officers,
nor any failure or delay in the exercise of any right by Bank, shall operate as a waiver thereof, and any single or partial exercise of any such right shall not 
  

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 preclude any later exercise of any such right. Bank’s failure at any time to require strict
performance by a Borrower of any provision shall not affect any right of Bank thereafter to demand strict compliance and performance. Any suspension or waiver of a right must be in writing signed by an officer of Bank. 
  
 6. Unless otherwise defined, all initially capitalized terms
in this Amendment shall be as defined in the Agreement. The Agreement, as amended hereby, shall be and remain in full force and effect in accordance with its respective terms and hereby is ratified and confirmed in all respects. Except as expressly
set forth herein, the execution, delivery, and performance of this Amendment shall not operate as a waiver of, or as an amendment of, any right, power, or remedy of Bank under the Agreement, as in effect prior to the date hereof. 
  
 7. Borrower represents and warrants that the Representations
and Warranties contained in the Agreement are true and correct as of the date of this Agreement, and that no Event of Default has occurred and is continuing. 
  

8. As a condition to the effectiveness of this Amendment, Bank shall have received, in form and substance satisfactory to Bank, the
following: 
  
 (a) this Amendment, duly executed
by Borrower; 
  
 (b) all reasonable Bank
Expenses incurred through the date of this Amendment, which may be debited from any of Borrower’s accounts; and 
  
 (c) such other documents, and completion of such other matters, as Bank may reasonably deem necessary or appropriate;. 
  
 9. As and when the Agreement hereafter is modified, amended,
extended, renewed or restated, in whole or in part. Borrower shall deliver to Bank a Certificate of the Secretary of Borrower with respect to incumbency and resolutions authorizing the execution and delivery of such modification, amendment,
extension, renewal or restatement. 
  
 10. This
Amendment may be executed in two or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one instrument. 
  
 IN WITNESS WHEREOF, the undersigned have executed this Amendment as of the first date above written. 
  

			
	MOTIVE, INC.
		
	 By:
	 	 /s/    AUTHORIZED SIGNATORY        

	 Title:
	 	CFO

  

			
	COMERICA BANK
		
	 By:
	 	 /s/    AUTHORIZED SIGNATORY        

	 Title:
	 	SVP

  

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 EXHIBIT D 
 COMPLIANCE CERTIFICATE 
  

			
	 TO:
	  	COMERICA BANK
	 FROM:
	  	MOTIVE, INC.

  
 The undersigned
authorized officer of MOTIVE, INC. hereby certifies that in accordance with the terms and conditions of the Second Amended and Restated Loan and Security Agreement between Borrower and Bank (as amended from time to time, the “Agreement”),
(i) Borrower is in complete compliance for the period ending                      with all required covenants except as noted below and (ii)
all representations and warranties of Borrower stated in the Agreement are true and correct as of the date hereof. Attached herewith are the required documents supporting the above certification. The Officer further certifies that these are prepared
in accordance with Generally Accepted Accounting Principles (GAAP) and are consistently applied from one period to the next except as explained in an accompanying letter or footnotes. 
  
 Please indicate compliance status by circling Yes/No under “Complies” column. 
  

							
	 Reporting Covenant

	  	 Required

	  	Complies

	 Monthly financial statements
	  	Monthly within 30 days	  	Yes	  	No
	Annual (CPA Audited)	  	FYE within 120 days	  	Yes	  	No
	10K and lOQ	  	(as applicable)	  	Yes	  	No
	A/R & A/P Agings, Borrowing Base Cert.	  	Monthly within 30 days	  	Yes	  	No
	A/R Audit	  	Initial and Semi-Annual	  	Yes	  	No
	IP Report/cash flow statement	  	Quarterly within 30 days	  	Yes	  	No
	Financial projections	  	October and April	  	Yes	  	No

  

											
	 Financial Covenant

	  	Required

	  	Actual

	  	Complies

	 Maintain at all times:
	  	 	 	  	 	 	  	 	  	 
	 Measured on a Quarterly Basis:
	  	 	 	  	 	 	  	 	  	 
	 Minimum Tangible Net Worth
	  	$	1.00	  	$	            	  	Yes	  	No
					
	 Measured on a Monthly Basis:
	  	 	 	  	 	 	  	 	  	 
	 Minimum Adjusted Quick Ratio
	  	 	1.30:1.00	  	 	        :1.00	  	Yes	  	No

  

			
	 	 	

	Comments Regarding Exceptions: See Attached.	 	BANK USE ONLY
		
	 	 	Received by:
                                        
                               
	 Sincerely,
	 	AUTHORIZED SIGNER
		
	 	 	Date:
                                        
                                        
   
		
	                                       
                                        
                            
	 	Verified:
                                        
                                     
	 SIGNATURE
	 	AUTHORIZED SIGNER
		
	                                       
                                        
                            
	 	Date:
                                        
                                        
   
	 TITLE
	 	 
	 	 	Compliance
Status                                
Yes         No
	                                       
                                        
                            
	 	 
	 DATE
	 	 
	 	 	

  

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