Document:

Non-Qualified Retirement Plan

 Exhibit 10.48 
 The CORPORATEplan for RetirementSM 
 EXECUTIVE PLAN 
 BASIC PLAN DOCUMENT 
 IMPORTANT NOTE 
 This document has not been approved by the Department of Labor, the Internal Revenue Service or any other governmental entity. An Adopting Employer must determine whether the plan is subject to the Federal
securities laws and the securities laws of the various states. An Adopting Employer may not rely on this document to ensure any particular tax consequences or to ensure that the Plan is “unfunded and maintained primarily for the purpose of
providing deferred compensation to a select group of management or highly compensated employees” under the Employee Retirement Income Security Act with respect to the Employer’s particular situation. Fidelity Management Trust Company, its
affiliates and employees cannot provide you with legal advice in connection with the execution of this document. This document should be reviewed by the Employer’s attorney prior to execution. 

 CORPORATEplan for EXECUTIVE 
 BASIC PLAN DOCUMENT 
 ARTICLE 1 
 ADOPTION AGREEMENT 
 ARTICLE
2 
 DEFINITIONS 
 2.01 -
Definitions 
 ARTICLE 3 
 PARTICIPATION

 3.01 - Date of Participation 
 3.02 - Resumption of Participation Following Re employment 
 3.03 - Cessation or Resumption of Participation Following a Change in
Status 
 ARTICLE 4 
 CONTRIBUTIONS 
 4.01 - Deferral Contributions 
 4.02 - Matching Contributions 
 4.03 - Employer Contributions 
 4.04 - Time of Making Contributions 
 ARTICLE 5 

PARTICIPANTS’ ACCOUNTS 
 5.01 -
Individual Accounts 
 ARTICLE 6 
 INVESTMENT OF
CONTRIBUTIONS 
 6.01 - Manner of Investment 
 6.02 - Investment Decisions 
 ARTICLE 7 
 RIGHT TO BENEFITS 
 7.01 - Normal or Early Retirement 
 7.02 - Death 
 7.03 - Other Termination of
Employment 
 7.04 - Separate Account 
 7.05 - Forfeitures 
 7.06 - Adjustment for Investment Experience 
 7.07 - Unforeseeable Emergency Withdrawals 
 7.08 - Change in Control 
 ARTICLE 8 
 DISTRIBUTION OF BENEFITS PAYABLE AFTER TERMINATION OF SERVICE 
 8.01 - Distribution of Benefits to Participants and Beneficiaries

 8.02 - Determination of Method of Distribution 
 8.03 - Notice to Trustee 
 8.04 - Time of Distribution 
  

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 ARTICLE 9 
 AMENDMENT AND TERMINATION 
 9.01 - Amendment by Employer 
 9.02 - Retroactive Amendments 
 9.03 -
Termination 
 9.04 - Distribution Upon Termination of the Plan 
 ARTICLE 10 
 MISCELLANEOUS

 10.01 - Communication to Participants 
 10.02 - Limitation of Rights 
 10.03 - Nonalienability of Benefits 
 10.04 - Facility of Payment 
 10.05 -
Information between Employer and Trustee 
 10.06 - Notices 
 10.07 - Governing Law 
 ARTICLE 11 
 PLAN ADMINISTRATION 
 11.01 - Powers and
responsibilities of the Administrator 
 11.02 - Nondiscriminatory Exercise of Authority 
 11.03 - Claims and Review Procedures 
  

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 PREAMBLE 
 It is the intention of the Employer to establish herein an unfunded plan maintained solely for the purpose of providing deferred compensation for a select group of management or highly compensated employees as
provided in ERISA. 
 Article 1. Adoption Agreement. 
 Article 2. Definitions. 
 2.01. Definitions. 
 (a) Wherever used herein, the following terms have the meanings set forth
below, unless a different meaning is clearly required by the context: 
 (1) “Account” means an account established on the books of
the Employer for the purpose of recording amounts credited on behalf of a Participant and any income, expenses, gains or losses included thereon. 
 (2) “Administrator” means the Employer adopting this Plan, or other person designated by the Employer in Section 1.01(b). 
 (3) “Adoption Agreement” means Article 1, under which the Employer establishes and adopts or amends the Plan and designates the optional provisions selected by the Employer. The provisions of the Adoption Agreement shall be an
integral part of the Plan. 
 (4) “Beneficiary” means the person or persons entitled under Section 7.02 to receive benefits
under the Plan upon the death of a Participant. 
 (5) “Code” means the Internal Revenue Code of 1986, as amended from time to time.

 (6) “Compensation” means for purposes of Article 4 (Contributions) wages as defined in Section 3401(a) of the Code and all
other payments of compensation to an employee by the Employer (in the course of the Employer’s trade or business) for which the Employer is required to furnish the employee a written statement under Section 604 l(d) and 6051(a)(3) of the
Code, excluding any items elected by the Employer in Section 1.04, reimbursements or other expense allowances, fringe benefits (cash and non-cash), moving expenses, deferred compensation and welfare benefits, but including amounts that are not
includable in the gross income of the Participant under a salary reduction agreement by reason of the application of Sections 125, 132(f)(4), 402(e)(3), 402(h) or 403(b) of the Code. Compensation shall be determined without regard to any rules under
Section 3401(a) of the Code that limit the remuneration included in wages based on the nature or location of the employment or the services performed (such as the exception for agricultural labor in Section 3401(a)(2) of the Code).

 Compensation shall also include amounts deferred pursuant to an election under Section 4.01. 
 In the case of any Self-Employed Individual or an Owner-Employee, Compensation means the Self-Employed Individual’s Earned Income.

 (7) “Earned Income” means the net earnings of a Self-Employed Individual derived from the trade
or business with respect to which the Plan is established and for which the personal services of such individual are a material income-providing factor, excluding any items not included in gross income and the deductions allocated to such items,
except that for taxable years beginning after December 31, 1989 net earnings shall be determined with regard to the deduction allowed under Section 164(f) of the Code, to the extent applicable to the Employer. Net earnings shall be reduced
by contributions of the Employer to any qualified plan, to the extent a deduction is allowed to the Employer for such contributions under Section 404 of the Code. 
 (8) “Employee” means any employee of the Employer, Self-Employed Individual or Owner-Employee. 
 (9) “Employer” means the employer named in Section 1.02(a) and any Related Employers designated in Section 1.02(b). 
 (10) “Employment Commencement Date” means the date on which the Employee first performs an Hour of Service. 
 (11)
“Entry Date” means the date(s) designated in Section 1.03(b). 
 (12) “ERISA” means the Employee Retirement Income
Security Act of 1974, as from time to time amended. 
 (13) “Fund Share” means the share, unit, or other evidence of ownership in a
Permissible Investment. 
 (14) “Hour of Service” means, with respect to any Employee, 
 (A) Each hour for which the Employee is directly or indirectly paid, or entitled to payment, for the performance of duties for the Employer or a Related
Employer, each such hour to be credited to the Employee for the computation period in which the duties were performed; 
 (B) Each hour for
which the Employee is directly or indirectly paid, or entitled to payment, by the Employer or Related Employer (including payments made or due from a trust fund or insurer to which the Employer contributes or pays premiums) on account of a period of
time during which no duties are performed (irrespective of whether the employment relationship has terminated) due to vacation, holiday, illness, incapacity, disability, layoff, jury duty, military duty, or leave of absence, each such hour to be
credited to the Employee for the Eligibility Computation Period in which such period of time occurs, subject to the following rules: 
 (i)
No more than 501 Hours of Service shall be credited under this paragraph (B) on account of any single continuous period during which the Employee performs no duties; 
 (ii) Hours of Service shall not be credited under this paragraph (B) for a payment which solely reimburses the Employee for medically-related expenses, or which is made or due under a plan maintained solely for
the purpose of complying with applicable workmen’s compensation, unemployment compensation or disability insurance laws; and 
 (iii) If
the period during which the Employee performs no duties falls within two or more computation periods and if the payment made on account of such period is not 
  

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 calculated on the basis of units of time, the Hours of Service credited with respect to such period
shall be allocated between not more than the first two such computation periods on any reasonable basis consistently applied with respect to similarly situated Employees; and 
 (C) Each hour not counted under paragraph (A) or (B) for which back pay, irrespective of mitigation of damages, has been either awarded or
agreed to be paid by the Employer or a Related Employer, each such hour to be credited to the Employee for the computation period to which the award or agreement pertains rather than the computation period in which the award agreement or payment is
made. 
 For purposes of determining Hours of Service, Employees of the Employer and of all Related Employers will be treated
as employed by a single employer. For purposes of paragraphs (B) and (C) above, Hours of Service will be calculated in accordance with the provisions of Section 2530.200b-2(b) of the Department of Labor regulations, which are
incorporated herein by reference. 
 Solely for purposes of determining whether a break in service for participation purposes
has occurred in a computation period, an individual who is absent from work for maternity or paternity reasons shall receive credit for the hours of service which would otherwise been credited to such individual but for such absence, or in any case
in which such hours cannot be determined, 8 hours of service per day of such absence. For purposes of this paragraph, an absence from work for maternity reasons means an absence (1) by reason of the pregnancy of the individual, (2) by
reason of a birth of a child of the individual, (3) by reason of the placement of a child with the individual in connection with the adoption of such child by such individual, or (4) for purposes of caring for such child for a period
beginning immediately following such birth or placement. The hours of service credited under this paragraph shall be credited (1) in the computation period in which the absence begins if the crediting is necessary to prevent a break in service
in that period, or (2) in all other cases, in the following computation period. 
 (15) “Normal Retirement Age” means the
normal retirement age specified in Section 1.07(f) of the Adoption Agreement. 
 (16) “Owner-Employee” means, if the Employer
is a sole proprietorship, the individual who is the sole proprietor, or, if the Employer is a partnership, a partner who owns more than 10 percent of either the capital interest or the profits interest of the partnership. 
 (17) “Participant” means any Employee who participates in the Plan in accordance with Article 3 hereof. 
 (18) “Permissible Investment” means the investments specified by the Employer as available for investment of assets of the Trust and agreed to
by the Trustee. The Permissible Investments under the Plan shall be listed in the Service Agreement. 
 (19) “Plan” means the plan
established by the Employer as set forth herein as a new plan or as an amendment to an existing plan, by executing the Adoption Agreement, together with any and all amendments hereto. 
 (20) “Plan Year” means the 12-consecutive-month period designated by the Employer in Section 1.01(c). 
 (21) “Related Employer” means any employer other than the Employer named in Section 1.02(a), if the Employer and such other employer are
members of a controlled group of corporations (as defined in Section 414(b) of the Code) or an affiliated service group (as defined in Section 414(m)), or are trades or businesses (whether or not incorporated) which are under common
control (as defined in Section 414(c)), or such other employer is required to be aggregated with the Employer pursuant to regulations issued under Section 414(o). 
  

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 (22) “Self-Employed Individual” means an individual who has Earned Income for the taxable year
from the Employer or who would have had Earned Income but for the fact that the trade or business had no net profits for the taxable year. 
 (23) “Service Agreement” means the agreement between the Employer and Trustee regarding the arrangement between the parties for recordkeeping services with respect to the Plan. 
 (24) “Trust” means the trust created by the Employer. 
 (25) “Trust Agreement” means the agreement between the Employer and the Trustee, as set forth in a separate agreement, under which assets are held, administered, and managed subject to the claims of the
Employer’s creditors in the event of the Employer’s insolvency, until paid to Plan Participants and their Beneficiaries as specified in the Plan. 
 (26) “Trust Fund” means the property held in the Trust by the Trustee. 
 (27) “Trustee”
means the corporation or individual(s) appointed by the Employer to administer the Trust in accordance with the Trust Agreement. 
 (28)
“Years of Service for Vesting” means, with respect to any Employee, the number of whole years of his periods of service with the Employer or a Related Employer (the elapsed time method to compute vesting service), subject to any exclusions
elected by the Employer in Section 1.07(c). An Employee will receive credit for the aggregate of all time period(s) commencing with the Employee’s Employment Commencement Date and ending on the date a break in service begins, unless any
such years are excluded by Section 1.07(c). An Employee will also receive credit for any period of severance of less than 12 consecutive months. Fractional periods of a year will be expressed in terms of days. 
 In the case of a Participant who has 5 consecutive 1-year breaks in service, all years of service after such breaks in service will be
disregarded for the purpose of vesting the Employer-derived account balance that accrued before such breaks, but both pre-break and post-break service will count for the purposes of vesting the Employer-derived account balance that accrues after
such breaks. Both accounts will share in the earnings and losses of the fund. 
 In the case of a Participant who does not
have 5 consecutive 1-year breaks in service, both the pre-break and post-break service will count in vesting both the pre-break and post-break employer-derived account balance. 
 A break in service is a period of severance of at least 12 consecutive months. Period of severance is a continuous period of time during
which the Employee is not employed by the Employer. Such period begins on the date the Employee retires, quits or is discharged, or if earlier, the 12-month anniversary of the date on which the Employee was otherwise first absent from service.

 In the case of an individual who is absent from work for maternity or paternity reasons, the 12-consecutive month period
beginning on the first anniversary of the first date of such absence shall not constitute a break in service. For purposes of this paragraph, an absence from work for maternity or paternity reasons means an absence (1) by reason of the
pregnancy of the individual, (2) by reason of the birth of a child of the individual, (3) by reason of the placement of a child with the individual in connection with the adoption of such child by such individual, or (4) for purposes
of caring for such child for a period beginning immediately following such birth or placement. 
  

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 If the Plan maintained by the Employer is the plan of a predecessor employer, an
Employee’s Years of Service for Vesting shall include years of service with such predecessor employer. In any case in which the Plan maintained by the Employer is not the plan maintained by a predecessor employer, service for such predecessor
shall be treated as service for the Employer to the extent provided in Section 1.08. 
 (b) Pronouns used in the Plan are in the
masculine gender but include the feminine gender unless the context clearly indicates otherwise. 
 Article 3.
Participation. 
 3.01. Date of Participation. An eligible Employee (as set forth in Section 1.03(a)) who has filed an election
pursuant to Section 4.01 will become a Participant in the Plan on the first Entry Date coincident with or following the date on which such election would otherwise become effective, as determined under Section 4.01. 
 3.02. Resumption of Participation Following Reemployment. If a Participant ceases to be an Employee and thereafter returns to the employ of the Employer he
will again become a Participant as of an Entry Date following the date on which he completes an Hour of Service for the Employer following his reemployment, if he is an eligible Employee as defined in Section 1.03(a), and has filed an election
pursuant to Section 4.01. 
 3.03. Cessation or Resumption of Participation Following a Change in Status. If any Participant continues in
the employ of the Employer or Related Employer but ceases to be an eligible Employee as defined in Section 1.03(a), the individual shall continue to be a Participant until the entire amount of his benefit is distributed; however, the individual
shall not be entitled to make Deferral Contributions or receive an allocation of Matching contributions during the period that he is not an eligible Employee. Such Participant shall continue to receive credit for service completed during the period
for purposes of determining his vested interest in his Accounts. In the event that the individual subsequently again becomes an eligible Employee, the individual shall resume full participation in accordance with Section 3.01. 
 Article 4. Contributions. 
 4.01. Deferral Contributions. Each Participant may elect to execute a salary reduction agreement with the Employer to reduce his Compensation by a specified percentage, not exceeding the percentage set forth in
Section 1.05(a) and equal to a whole number multiple of one (1) percent, per payroll period, subject to any election regarding bonuses, as set out in Subsection 1.05(a)(2). Such agreement shall become effective on the first day of the
period as set forth in the Participant’s election. The election will be effective to defer Compensation relating to all services performed in a calendar year subsequent to the filing of such an election, subject to any election regarding
bonuses, as set out in Subsection 1.05(a)(2). An election once made will remain in effect until a new election is made, provided, however that such an election choosing a distribution date pursuant to 1.06(b)(l)(B) will become ineffective the first
day of the calendar year preceding the calendar year in which the election requires the distribution to be made. A new election will be effective as of the first day of the following calendar year and will apply only to Compensation payable with
respect to services rendered after such date. Amounts credited to a Participant’s account prior to the effective date of any new election will not be affected and will be paid in accordance with that prior election. The Employer shall credit an
amount to the account maintained on behalf of the Participant corresponding to the amount of said reduction. Under no circumstances may a salary reduction agreement be adopted retroactively. A Participant may revoke a salary reduction agreement for
a calendar year during that year, provided, however, that such revocation shall apply only to Compensation not yet earned. In that event, the Participant shall be precluded from electing to defer future Compensation hereunder during the calendar
year to which the revocation applies. Notwithstanding the above, 
  

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 (a) in the calendar year in which the Plan first becomes effective or in the year in which the
Participant first becomes eligible to participate, an election to defer compensation may be made within 30 days after the Participant is first eligible or the Plan is first effective, which election shall be effective with respect to Compensation
payable with respect to services rendered after the date of the election; and 
 (b) in the event the Employer has elected to permit the
deferral of bonus payments hereunder, a salary reduction agreement applicable to such bonus deferral must be made in the calendar year immediately preceding the calendar year to which the bonus relates. 
 4.02. Matching Contributions. If so provided by the Employer in Section 1.05(b), the Employer shall make a “Matching Contribution” to be
credited to the account maintained on behalf of each Participant who had “Deferral Contributions” pursuant to Section 4.01 made on his behalf during the year and who meets the requirement, if any, of Section 1.05(b)(3). The
amount of the “Matching Contribution” shall be determined in accordance with Section 1.05(b). 
 4.03. Employer Contributions.
If so provided by the Employer in Section 1.05(c)(l), the Employer shall make an “Employer Contribution” to be credited to the account maintained on behalf of each Participant who meets the requirement, if any, of
Section 1.05(c)(3) in the amount required by Section 1.05(c)(l). If so provided by the Employer in Section 1.05(c)(2), the Employer may make an “Employer Contribution” to be credited to the account maintained on behalf of
any Participant in such an amount as the Employer, in its sole discretion, shall determine. In making “Employer Contributions” pursuant to Section 1.05(c)(2), the Employer shall not be required to treat all Participants in the same
manner in determining such contributions and may determine the “Employer Contribution” of any Participant to be zero. 
 4.04. Time of
Making Contributions. The Employer shall remit contributions deemed made hereunder to the Trust as soon as practicable after such contributions are deemed made under the terms of the Plan. 
 Article 5. Participants’ Accounts. 
 5.01. Individual Accounts. The Administrator will establish and maintain an Account for each Participant, which will reflect Matching and Deferral Contributions credited to the Account on behalf of the
Participant and earnings, expenses, gains and losses credited thereto, and deemed investments made with amounts in the Participant’s Account. The Administrator will establish and maintain such other accounts and records as it decides in its
discretion to be reasonably required or appropriate in order to discharge its duties under the Plan. Participants will be furnished statements of their Account values at least once each Plan Year. The Administrator shall provide the Trustee with
information on the amount credited to the separate account of each Participant maintained by the Administrator in its records. 
 Article 6. Investment of Contributions. 
 6.01. Manner of Investment. All amounts credited to the Accounts of
Participants shall be treated as though invested and reinvested only in eligible investments selected by the Employer in the Service Agreement. 
 6.02. Investment Decisions. Investments in which the Accounts of Participants shall be treated as invested and reinvested shall be directed by the Employer or by each Participant, or both, in accordance with the
Employer’s election in Section 1.11(a). 
 (a) All dividends, interest, gains and distributions of any nature that would be
earned in respect of Fund Shares in which the Account is treated as investing shall be credited to the Account as though reinvested in additional shares of that Permissible Investment. 
  

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 (b) Expenses that would be attributable to the acquisition of investments shall be charged to the Account
of the Participant for which such investment is treated as having been made. 
 Article 7. Right to Benefits.

 7.01. Normal or Early Retirement. If provided by the Employer in Section 1.07(e), each Participant who attains his Normal Retirement Age
or Early Retirement Age will have a nonforfeitable interest in his Account in accordance with the vesting schedule(s) elected in Section 1.07. If a Participant retires on or after attainment of Normal or Early Retirement Age, such retirement is
referred to as a normal retirement. On or after his normal retirement, the balance of the Participant’s Account, plus any amounts thereafter credited to his Account, subject to the provisions of Section 7.06, will be distributed to him in
accordance with Article 8. 
 If provided by the Employer in Section 1.07, a Participant who separates from service before satisfying
the age requirements for early retirement, but has satisfied the service requirement will be entitled to the distribution of his Account, subject to the provisions of Section 7.06, in accordance with Article 8, upon satisfaction of such age
requirement. 
 7.02. Death. If a Participant dies before the distribution of his Account has commenced, or before such distribution has been
completed, his Account shall become vested in accordance with the vesting schedule(s) elected in Section 1.07 and his designated Beneficiary or Beneficiaries will be entitled to receive the balance or remaining balance of his Account, plus any
amounts thereafter credited to his Account, subject to the provisions of Section 7.06. Distribution to the Beneficiary or Beneficiaries will be made in accordance with Article 8. 
 A Participant may designate a Beneficiary or Beneficiaries, or change any prior designation of Beneficiary or Beneficiaries, by giving notice to the
Administrator on a form designated by the Administrator. If more than one person is designated as the Beneficiary, their respective interests shall be as indicated on the designation form. 
 A copy of the death certificate or other sufficient documentation must be filed with and approved by the Administrator. If upon the death of the
Participant there is, in the opinion of the Administrator, no designated Beneficiary for part or all of the Participant’s Account, such amount will be paid to his surviving spouse or, if none, to his estate (such spouse or estate shall be
deemed to be the Beneficiary for purposes of the Plan). If a Beneficiary dies after benefits to such Beneficiary have commenced, but before they have been completed, and, in the opinion of the Administrator, no person has been designated to receive
such remaining benefits, then such benefits shall be paid to the deceased Beneficiary’s estate. 
 7.03. Other Termination of Employment.
If provided by the Employer in Section 1.07, if a Participant terminates his employment for any reason other than death or normal retirement, he will be entitled to a termination benefit equal to (i) the vested percentage(s) of the value
of the Matching Contributions to his Account, as adjusted for income, expense, gain, or loss, such percentage(s) determined in accordance with the vesting schedule(s) selected by the Employer in Section 1.07, and (ii) the value of the
Deferral Contributions to his Account as adjusted for income, expense, gain or loss. The amount payable under this Section 7.03 will be subject to the provisions of Section 7.06 and will be distributed in accordance with Article 8.

 7.04. Separate Account. If a distribution from a Participant’s Account has been made to him at a time when he has a nonforfeitable
right to less than 100 percent of his Account, the vesting schedule in Section 1.07 will thereafter apply only to amounts in his Account attributable to Matching Contributions allocated after such distribution. The balance of his Account
immediately after such distribution will be transferred to a separate account that will be maintained for the purpose of determining his interest therein according to the following provisions. 
  

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 At any relevant time prior to a forfeiture of any portion thereof under Section 7.05, a
Participant’s nonforfeitable interest in his Account held in a separate account described in the preceding paragraph will be equal to P(AB + (RxD))-(RxD), where P is the nonforfeitable percentage at the relevant time determined under
Section 7.05; AB is the account balance of the separate account at the relevant time; D is the amount of the distribution; and R is the ratio of the account balance at the relevant time to the account balance after distribution. Following a
forfeiture of any portion of such separate account under Section 7.05 below, any balance in the Participant’s separate account will remain fully vested and nonforfeitable. 
 7.05. Forfeitures. If a Participant terminates his employment, any portion of his Account (including any amounts credited after his termination of employment) not payable to him under Section 7.03
will be forfeited by him. 
 7.06. Adjustment for Investment Experience. If any distribution under this Article 7 is not made in a single
payment, the amount remaining in the Account after the distribution will be subject to adjustment until distributed to reflect the income and gain or loss on the investments in which such amount is treated as invested and any expenses properly
charged under the Plan to such amounts. 
 7.07. Unforeseeable Emergency Withdrawals. Subject to the provisions of Article 8, a
Participant shall not be permitted to withdraw his Account (and earnings thereon) prior to retirement or termination of employment, except that, to the extent permitted under Section 1.09, a Participant may apply to the Administrator to
withdraw some or all of his Account if such withdrawal is made on account of a unforeseeable emergency as determined by the Administrator. 
 7.08.
Change in Control. If the Employer has elected to apply Section 1.06(c), then, upon a Change in Control, as defined in Section 1.12, notwithstanding any other provision of the Plan to the contrary, all Participants shall have a
nonforfeitable right to receive the entire amount of their account balances under the Plan and all such amounts shall be paid out to Participants as soon as administratively practicable. 
 Article 8. Distribution of Benefits. 
 8.01. Form of Distribution of Benefits to Participants and Beneficiaries. The Plan provides for distribution as a lump sum to be paid in cash on the date specified by the Employer in Section 1.06 pursuant to the method
provided in Section 8.02. If elected by the Employer in Section 1.10 and specified in the Participant’s deferral election, the distribution will be paid through a systematic withdrawal plan (installments) for a time period not
exceeding 10 years beginning on the date specified by the Employer in Section 1.06. 
  

	8.02.	Events Requiring Distribution of Benefits to Participants and Beneficiaries. 

 (a) If elected by the Employer in Section 1.06(a), the Participant will receive a distribution upon the earliest of the events specified by the
Employer in Section 1.06(a), subject to the provisions of Section 7.08, and at the time indicated in Section 1.06(a)(2). If the Participant dies before any event in Section 1.06(a) occurs, the Participant shall be considered to
have terminated employment and the Participant’s benefit will be paid to the Participant’s Beneficiary in the same form and at the same time as it would have been paid to the Participant pursuant to this Article 8. 
 (b) If elected by the Employer in Section 1.06(b), the Participant will receive a distribution of all amounts not deferred pursuant to
Section 1.06(b)(l)(B) (and earnings attributable to those amounts) upon termination of employment. If elected by the Employer in Section 1.06(b)(l)(B), the Participant shall have the election to receive distributions of amounts deferred
pursuant to Section 4.01 (and earnings attributable to those amounts) after a date specified by the Participant in his deferral election which is at least 12 months after the first day of the calendar year in which such amounts would be earned.
Amounts distributed to the Participant pursuant to Section 1.06(b) shall be distributed at the time indicated in Section 1.06(b)(2). Subject to the provisions of Section 7.08, the Participant shall receive a distribution in the form
provided in Section 8.01. If the Participant 
  

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 dies before any event in Section 1.06(a) occurs, the Participant shall be considered to have
terminated employment and the Participant’s benefit will be paid to the Participant’s Beneficiary in the same form and at the same time as it would have been paid to the Participant pursuant to this Article 8. However, if the Participant
dies before the date specified by the Participant in an election pursuant to Section 1.06(b)(l)(B), then the Participant’s benefit shall be paid to the Participant’s Beneficiary in the form provided in Section 8.01 as if the
Participant had elected to be paid at termination of employment. 
 8.03. Determination of Method of Distribution. The Participant will
determine the method of distribution of benefits to himself and his Beneficiary, subject to the provisions of Section 8.02. Such determination will be made at the time the Participant makes a deferral election. Unless the Employer has elected
Section 1.06(b) to control distributions, the period certain specified in a Participant’s first deferral election specifying distribution under a systematic withdrawal plan shall apply to all subsequent elections of distributions under a
systematic withdrawal plan made by the Participant. Once a Participant has made an election for the method of distribution, that election shall be effective for all contributions made on behalf of the Participant attributable to any Plan Year after
that election was made and before the Plan Year in which that election was altered in the manner prescribed by the Administrator. If the Participant does not designate in the manner prescribed by the Administrator the method of distribution to him
and his Beneficiary, the method of distribution shall be a lump sum at termination of employment. 
 8.04. Notice to Trustee. The Administrator
will notify the Trustee, pursuant to the method stated in the Trust Agreement for providing direction, whenever any Participant or Beneficiary is entitled to receive benefits under the Plan. The Administrator’s notice shall indicate the form,
amount and frequency of benefits that such Participant or Beneficiary shall receive. 
 8.05. Time of Distribution. In no event will
distribution to a Participant be made later than the date specified by the Participant in his salary reduction agreement. All distributions will be made as soon as administratively feasible following the distribution date specified in
Section 1.06 or Section 7.08, if applicable. 
 Article 9. Amendment and Termination.

 9.01 Amendment by Employer. The Employer reserves the authority to amend the Plan by filing with the Trustee an amended Adoption Agreement,
executed by the Employer only, on which said Employer has indicated a change or changes in provisions previously elected by it. Such changes are to be effective on the effective date of such amended Adoption Agreement. Any such change
notwithstanding, no Participant’s Account shall be reduced by such change below the amount to which the Participant would have been entitled if he had voluntarily left the employ of the Employer immediately prior to the date of the change. The
Employer may from time to time make any amendment to the Plan that may be necessary to satisfy the Code or ERISA. The Employer’s board of directors or other individual specified in the resolution adopting this Plan shall act on behalf of the
Employer for purposes of this Section 9.01. 
 9.02 Retroactive Amendments. An amendment made by the Employer in accordance with
Section 9.01 may be made effective on a date prior to the first day of the Plan Year in which it is adopted if such amendment is necessary or appropriate to enable the Plan and Trust to satisfy the applicable requirements of the Code or ERISA
or to conform the Plan to any change in federal law or to any regulations or ruling thereunder. Any retroactive amendment by the Employer shall be subject to the provisions of Section 9.01. 
 9.03. Termination. The Employer has adopted the Plan with the intention and expectation that contributions will be continued indefinitely. However, said
Employer has no obligation or liability whatsoever to maintain the Plan for any length of time and may discontinue contributions under the Plan or terminate the Plan at any time by written notice delivered to the Trustee without any liability
hereunder for any such discontinuance or termination. 
  

 9 

 9.04. Distribution upon Termination of the Plan. Upon termination of the Plan, no further Deferral
Contributions or Matching Contributions shall be made under the Plan, but Accounts of Participants maintained under the Plan at the time of termination shall continue to be governed by the terms of the Plan until paid out in accordance with the
terms of the Plan. 
 Article 10. Miscellaneous. 
 10.01. Communication to Participants. The Plan will be communicated to all Participants by the Employer promptly after the Plan is adopted. 
 10.02. Limitation of Rights. Neither the establishment of the Plan and the Trust, nor any amendment thereof, nor the creation of any fund or account, nor the payment of any benefits, will be construed as
giving to any Participant or other person any legal or equitable right against the Employer, Administrator or Trustee, except as provided herein; and in no event will the terms of employment or service of any Participant be modified or in any way
affected hereby. 
 10.03. Nonalienabilitv of Benefits. The benefits provided hereunder will not be subject to alienation, assignment,
garnishment, attachment, execution or levy of any kind, either voluntarily or involuntarily, and any attempt to cause such benefits to be so subjected will not be recognized, except to such extent as may be required by law. 
 10.04. Facility of Payment. In the event the Administrator determines, on the basis of medical reports or other evidence satisfactory to the Administrator,
that the recipient of any benefit payments under the Plan is incapable of handling his affairs by reason of minority, illness, infirmity or other incapacity, the Administrator may disburse such payments, or direct the Trustee to disburse such
payments, as applicable, to a person or institution designated by a court which has jurisdiction over such recipient or a person or institution otherwise having the legal authority under State law for the care and control of such recipient. The
receipt by such person or institution of any such payments shall be complete acquittance therefore, and any such payment to the extent thereof, shall discharge the liability of the Trust for the payment of benefits hereunder to such recipient.

 10.05. Information between Employer and Trustee. The Employer agrees to furnish the Trustee, and the Trustee agrees to furnish the Employer
with such information relating to the Plan and Trust as may be required by the other in order to carry out their respective duties hereunder, including without limitation information required under the Code or ERISA and any regulations issued or
forms adopted thereunder. 
 10.06. Notices. Any notice or other communication in connection with this Plan shall be deemed delivered in
writing if addressed as provided below and if either actually delivered at said address or, in the case of a letter, three business days shall have elapsed after the same shall have been deposited in the United States mails, first-class postage
prepaid and registered or certified: 
 (a) If to the Employer or Administrator, to it at the address set forth in the Adoption Agreement, to
the attention of the person specified to receive notice in the Adoption Agreement; 
 (b) If to the Trustee, to it at the address set forth in
the Trust Agreement; 
 or, in each case at such other address as the addressee shall have specified by written notice delivered in accordance with the
foregoing to the addressor’s then effective notice address. 
 10.07. Governing Law. The Plan and the accompanying Adoption Agreement will
be construed, administered and enforced according to ERISA, and to the extent not preempted thereby, the laws of the Commonwealth of Massachusetts, without regard to its conflicts of law principles. 
  

 10 

 Article 11. Plan Administration. 
 11.01. Powers and responsibilities of the Administrator. The Administrator has the full power and the full responsibility to administer the Plan in all of
its details, subject, however, to the applicable requirements of ERISA. The Administrator’s powers and responsibilities include, but are not limited to, the following: 
 (a) To make and enforce such rules and regulations as it deems necessary or proper for the efficient administration of the Plan; 
 (b) To interpret the Plan, its interpretation thereof in good faith to be final and conclusive on all persons claiming benefits under the Plan;

 (c) To decide all questions concerning the Plan and the eligibility of any person to participate in the Plan; 
 (d) To administer the claims and review procedures specified in Section 11.03; 
 (e) To compute the amount of benefits which will be payable to any Participant, former Participant or Beneficiary in accordance with the provisions of the
Plan; 
 (f) To determine the person or persons to whom such benefits will be paid; 
 (g) To authorize the payment of benefits; 
 (h) To comply with any applicable reporting and disclosure requirements of Part 1 of Subtitle B of Title I of ERISA; 
 (i) To
appoint such agents, counsel, accountants, and consultants as may be required to assist in administering the Plan; 
 (j) By written
instrument, to allocate and delegate its responsibilities, including the formation of an Administrative Committee to administer the Plan; 
 11.02.
Nondiscriminatory Exercise of Authority. Whenever, in the administration of the Plan, any discretionary action by the Administrator is required, the Administrator shall exercise its authority in a nondiscriminatory manner so that all
persons similarly situated will receive substantially the same treatment. 
 11.03. Claims and Review Procedures. 
 (a) Claims Procedure. If any person believes he is being denied any rights or benefits under the Plan, such person may file a claim in writing with
the Administrator. If any such claim is wholly or partially denied, the Administrator will notify such person of its decision in writing. Such notification will contain (i) specific reasons for the denial, (ii) specific reference to
pertinent Plan provisions, (iii) a description of any additional material or information necessary for such person to perfect such claim and an explanation of why such material or information is necessary, and (iv) information as to the
steps to be taken if the person wishes to submit a request for review, including a statement of the such person’s right to bring a civil action under Section 502(a) of ERISA following as adverse determination upon review. Such notification
will be given within 90 days after the claim is received by the Administrator (or within 180 days, if special circumstances require an extension of time for processing the claim, and if written notice of such extension and circumstances is given to
such person within the initial 90-day period). 
 If the claim concerns disability benefits under the Plan, the Plan
Administrator must notify the claimant in writing within 45 days after the claim has been filed in order to deny it. If special circumstances require an extension of time to process the claim, the Plan Administrator must notify 
  

 11 

 the claimant before the end of the 45-day period that the claim may take up to 30 days longer to process.
If special circumstances still prevent the resolution of the claim, the Plan Administrator may then only take up to another 30 days after giving the claimant notice before the end of the original 30-day extension. If the Plan Administrator gives the
claimant notice that the claimant needs to provide additional information regarding the claim, the claimant must do so within 45 days of that notice. 
 (b) Review Procedure. Within 60 days after the date on which a person receives a written notice of a denied claim (or, if applicable, within 60 days after the date on which such denial is considered to have
occurred), such person (or his duly authorized representative) may (i) file a written request with the Administrator for a review of his denied claim and of pertinent documents and (ii) submit written issues and comments to the
Administrator. This written request may include comments, documents, records, and other information relating to the claim for benefits. The claimant shall be provided, upon the claimant’s request and free of charge, reasonable access to, and
copies of, all documents, records, and other information relevant to the claim for benefits. The review will take into account all comments, documents, records, and other information submitted by the claimant relating to the claim, without regard to
whether such information was submitted or considered in the initial benefit determination. The Administrator will notify such person of its decision in writing. Such notification will be written in a manner calculated to be understood by such person
and will contain specific reasons for the decision as well as specific references to pertinent Plan provisions. The decision on review will be made within 60 days after the request for review is received by the Administrator (or within 120 days, if
special circumstances require an extension of time for processing the request, such as an election by the Administrator to hold a hearing, and if written notice of such extension and circumstances is given to such person within the initial 60-day
period). The extension notice shall indicate the special circumstances requiring an extension of time and the date by which the Plan expects to render the determination on review. 
 If the initial claim was for disability benefits under the Plan and has been denied by the Plan Administrator, the claimant will have 180
days from the date the claimant received notice of the claim’s denial in which to appeal that decision. The review will be handled completely independently of the findings and decision made regarding the initial claim and will be processed by
an individual who is not a subordinate of the individual who denied the initial claim. If the claim requires medical judgment, the individual handling the appeal will consult with a medical professional whom was not consulted regarding the initial
claim and who is not a subordinate of anyone consulted regarding the initial claim and identify that medical professional to the claimant. 
 The Plan Administrator shall provide the claimant with written notification of a plan’s benefit determination on review. In the case of an adverse benefit determination, the notification shall set forth, in a
manner calculated to be understood by the claimant – the specific reason or reasons for the adverse determinations, reference to the specific plan provisions on which the benefit determination is based, a statement that the claimant is entitled
to receive, upon the claimant’s request and free of charge, reasonable access to, and copies of, all documents, records, and other information relevant to the claim for benefits. 
  

 12 

 The CORPORATEplan for RetirementSM  
 EXECUTIVE PLAN 
 Adoption Agreement 
 IMPORTANT NOTE 
 This document has not been approved by the Department of Labor, the Internal Revenue Service or any other governmental entity. An Adopting Employer must determine
whether the plan is subject to the Federal securities laws and the securities laws of the various states. An Adopting Employer may not rely on this document to ensure any particular tax consequences or to ensure that the Plan is “unfunded and
maintained primarily for the purpose of providing deferred compensation to a select group of management or highly compensated employees” under the Employee Retirement Income Security Act with respect to the Employer’s particular situation.
Fidelity Management Trust Company, its affiliates and employees cannot provide you with legal advice in connection with the execution of this document. This document should be reviewed by the Employer’s attorney prior to execution.

 ADOPTION AGREEMENT 
 ARTICLE 1 
  

													
	1.01	  	PLAN INFORMATION
			
		  	 (a)
	  	 Name of Plan:

			
		  		  	 This is the ICT Group Non-Qualified Retirement Plan (the “Plan”).

			
		  	 (b)
	  	 Name of Plan Administrator, if not the Employer:

				
		  		  		 	 ______________________________________________

				
		  		  	 Address:
	 	 ______________________________________________

		  		  		 	 ______________________________________________

				
		  		  	 Phone Number:
	 	 ______________________________________________

			
		  		  	 The Plan Administrator is the agent for service of legal process for the Plan.

			
		  	 (c)
	  	 Plan Year End is December 31.

			
		  	 (d)
	  	 Plan Status (check one):

			
		  		  	 (1)    þ    Effective Date of new Plan:
5/1/2005

			
		  		  	 (2)     ̈    Amendment Effective Date: _______________

			
		  		  	                 The original effective date of the
Plan: _______________

		
	 1.02
	  	 EMPLOYER

				
		  	 (a)
	  	 The Employer is:
	 	 ICT Group, Inc.

				
		  		  	 Address:
	 	 100 Brandywine Blvd.

				
		  		  		 	 Newtown, PA 18940

				
		  		  	 Contact’s Name:
	 	 ________________________________

				
		  		  	 Telephone Number:
	 	 ________________________________

			
		  		  	 (1) Employer’s Tax Identification Number:    23-2458937

			
		  		  	 (2) Business form of Employer (check one):

						
	 `
	  		  		 	 (A)
	 	 þ
	  	 Corporation (Other than a Subchapter S corporation)

						
		  		  		 	 (B)
	 	  ̈
	  	 Other (e.g., Subchapter S corporation, partnership, sole proprietor)

			
		  		  	 (3) Employer’s fiscal year end: 12/31

  

 1 

															
		  	(b)	  	The term “Employer” includes the following Related Employer(s)
(as defined in Section
2.01(a)(24)):
		
	1.03	  	COVERAGE
			
		  	(a)	  	The following Employees are eligible to participate in the Plan:
					
		  		  	(1)	 	 ̈	  	Only those Employees listed in Attachment A will be eligible to participate in the Plan.
					
		  		  	(2)	 	þ	  	Only those Employees in the eligible class described below will be eligible to participate in the Plan:
					
		  		  		 		  	Employees meeting the IRS definition of highly compensated and having met the eligibility requirement of
sixty (60) days of active service.  

					
		  		  	(3)	 	 ̈	  	Only those Employees described in the Board of Directors Resolutions attached hereto and hereby made a part
hereof will be eligible to participate in the Plan.
			
		  	(b)	  	The Entry Date(s) shall be (check one):
					
		  		  	(1)	 	 ̈	  	each January 1.
					
		  		  	(2)	 	 ̈	  	each January 1 and each July 1.
					
		  		  	(3)	 	 ̈	  	each January 1 and each April 1, July 1 and October 1.
					
		  		  	(4)	 	 ̈	  	the first day of each month.
					
		  		  	(5)	 	þ	  	immediate upon meeting the eligibility requirements specified in Subsection 1.03(a).
		
	1.04	  	COMPENSATION
		
		  	For purposes of determining Contributions under the Plan, Compensation shall be as defined (check (a) or (b) below, as appropriate):
			
		  	(a)  þ	  	in Section 2.01(a)(8), (check (1) or (2) below, if and as appropriate)):
					
		  		  	(1)	 	þ	 	but excluding (check the appropriate box(es)):
								
		  		  		 		  	(A)	 	 ̈	  		  	Overtime Pay.
								
		  		  		 		  	(B)	 	 ̈	  		  	Bonuses.
								
		  		  		 		  	(C)	 	 ̈	  		  	Commissions.
								
		  		  		 		  	(D)	 	þ	  		  	The value of a qualified or a non-qualified stock option granted to an Employee by the Employer to the extent such value is includable in the Employee’s taxable income.
								
		  		  		 		  	(E)	 	þ	  		  	The following:
								
		  		  		 		  		 		  		  	Severence Payments
							
		  		  	(2)	 		  	 ̈	  		  	except as otherwise provided below:
							
		  		  		 		  		  		  	_________________________________________
			
		  	(b)   ̈	  	in the                      Plan maintained by the Employer to the
extent it is in excess of the limit imposed under Code
Section 401(a)(17).

  

 2 

													
		
	1.05	  	CONTRIBUTIONS
			
		  	(a)	  	Employee contributions (Complete all that apply)
				
		  		  	(1)	  	þ    Deferral Contributions. The Employer shall make a Deferral Contribution in accordance with, and subject to, Section 4.01
on behalf of each Participant who has an executed salary reduction agreement in effect with the Employer for the calendar year (or portion of the calendar year) in question, not to exceed 0.01 % of Compensation, exclusive of any
Bonus.
				
		  		  	(2)	  	 ̈    Bonus Contributions. The Employer requires
Participants to enter into a special salary reduction agreement to make Deferral Contributions of any percentage of Employer paid cash Bonuses, up to 100% of such Bonuses. (The Compensation definition elected by the Employer in Section 1.04 must
include Bonuses if Bonus contributions are permitted.)
				
		  	(b)	  	þ	  	Matching Contributions (Choose (1) or (2) below, and (3) below, as applicable.)
				
		  		  	(1)	  	þ    The Employer shall make a Matching Contribution on behalf of each Participant in an amount equal to the following
percentage of a Participant’s Deferral Contributions during the Plan Year (check one):
							
		  		  		  		  	    (A)	  	 ̈	  	50%
							
		  		  		  		  	    (B)	  	 ̈	  	100%
							
		  		  		  		  	    (C)	  	þ	  	10%
							
		  		  		  		  	    (D)	  	 ̈	  	(Tiered Match)              % of the first              % of
the Participant’s Compensation contributed to the Plan.
							
		  		  		  		  	    (E)	  	 ̈	  	The percentage declared for the year, if any, by a Board of Directors’ resolution.
							
		  		  		  		  	    (F)	  	 ̈	  	Other:             
				
		  		  	(2)	  	 ̈    Matching Contribution Offset. For each Participant
who has made 401(k) Deferrals at least equal to the maximum under Code Section 402(g) or, if less, the maximum permitted under the Qualified Plan, the Employer shall make a Matching Contribution for the calendar year equal to (A) minus (B)
below:
						
		  		  		  		  	    (A)	  	The 401(m) Match that the Participant would have received under the Qualified Plan for such calendar year on the sum of the Participant’s Deferral Contributions and the
Participant’s 401(k) Deferrals if no limits otherwise imposed by tax law applied to 401(m) Match and deeming the Participant’s Deferral Contributions to be 401(k) Deferrals.
						
		  		  		  		  	    (B)	  	The 401(m) Match actually allocated to such Participant under the Qualified Plan for the calendar year.
				
		  		  		  	For purposes of this Section 1.05(b): “Qualified Plan” means the Plan; “401(k) Deferrals” means contributions under the Qualified Plan’s cash or deferred
arrangement as defined in Code Section 401(k); and “401(m) Match” means a matching contribution as defined in Code Section 401(m).

  

 3 

													
		  		  	(3)	  	 ̈	  		  	Matching Contribution Limits (check the appropriate box(es)):
							
		  		  		  		  	(A)	  	 ̈	  	Deferral Contributions in excess of              % of the Participant’s Compensation for the period in question shall not
be considered for Matching Contributions.
							
		  		  		  		  		  	Note:	  	If the Employer elects a percentage limit in (A) above and requests the Trustee to account separately for matched and unmatched Deferral Contributions, the Matching Contributions allocated to
each Participant must be computed, and the percentage limit applied, based upon each period.
							
		  		  		  		  	(B)	  	 ̈	  	Matching Contributions for each Participant for each Plan Year shall be limited to $.            
						
		  		  	(4)	  		  		  	Eligibility Requirement(s) for Matching Contributions. A Participant who makes Deferral Contributions during the Plan Year under Section 1.05(a) shall be entitled to Matching
Contributions for that Plan Year if the Participant satisfies the following requirement(s) (Check the appropriate box(es). Options (B) and (C) may not be elected together):
							
		  		  		  		  	(A)	  	 ̈	  	Is employed by the Employer on the last day of the Plan Year.
							
		  		  		  		  	(B)	  	 ̈	  	Earns at least 500 Hours of Service during the Plan Year.
							
		  		  		  		  	(C)	  	 ̈	  	Earns at least 1,000 Hours of Service during the Plan Year.
							
		  		  		  		  	(D)	  	 ̈	  	Other:             
							
		  		  		  		  	(E)	  	þ	  	No requirements.
					
		  		  		  		  	Note: If option (A), (B) or (C) above is selected, then Matching Contributions can only be made by the Employer after the Plan Year ends. Any Matching
Contribution made before Plan Year end shall not be subject to the eligibility requirements of this Section 1.05(b)(3)).
					
		  	(c)	  		  		  	Employer Contributions
		  		  		  	(1)	  	 ̈	  		  	Fixed Employer Contributions. The Employer shall make an Employer Contribution on behalf of each Participant in an amount determined as described below (check at least
one):
							
		  		  		  		  	(A)	  	 ̈	  	In an amount equal to              % of each Participant’s Compensation each Plan Year.
							
		  		  		  		  	(B)	  	 ̈	  	In an amount determined and allocated as described below:
                    
							
		  		  		  		  	(C)	  	 ̈	  	In an amount equal to (check at least one):

  

 4 

									
		  		  		  	(i.)   ̈	  	Any profit sharing contribution that the Employer would have made on behalf of the Participant under the following qualified defined contribution plan but for the limitations imposed by Code
Section 401(a)(17):
		  		  		  		  	  
 _________________________

					
		  		  		  	(ii.)   ̈	  	Any contribution described in Code Section 401(m) that the Employer would have made on behalf of the Participant under the following qualified defined contribution plan but for the limitations
imposed by Code Section 401(a)(17):
		  		  		  		  	  
 _________________________

					
		  		  	 (2)
	  	  ̈
	  	Discretionary Employer Contributions. The Employer may make Employer Contributions to the accounts of Participants in any amount, as determined by the Employer in its sole discretion from
time to time, which amount may be zero.
					
		  		  	 (3)
	  		  	Eligibility Requirement(s) for Employer Contributions. A Participant shall only be entitled to Employer Contributions under Section 1.05(c)(l) for a Plan Year if the Participant satisfies
the following requirement(s) (Check the appropriate box(es). Options (B) and (C) may not be elected together):
					
		  		  		  	 (A)   ̈
	  	 Is employed by the Employer on the last day of the Plan Year.

					
		  		  		  	 (B)   ̈
	  	 Earns at least 500 Hours of Service during the Plan Year.

					
		  		  		  	 (C)   ̈
	  	 Earns at least 1,000 Hours of Service during the Plan Year.

					
		  		  		  	 (D)   ̈
	  	 Other:
                        

					
		  		  		  	 (E)   ̈
	  	 No requirements.

		
	 1.06
	  	 DISTRIBUTION DATES

		
		  	Distribution from a Participant’s Account pursuant to Section 8.02 shall begin upon the following date(s) (check either (a) or (b); check (c), if desired):
			
		  	 (a)   ̈
	  	 Non-Class Year Accounting (complete (1) and (2)).

				
		  		  	 (1)
	  	The earliest of termination of employment with the Employer (see Plan Section 7.03) and the following event(s) (check appropriate box(es); if none selected, all distributions will be
upon termination of employment):
					
		  		  		  	 (A)   ̈
	  	Attainment of Normal Retirement Age (as defined in Section 1.07(f)).
					
		  		  		  	 (B)   ̈
	  	Attainment of Early Retirement Age (as defined in Section 1.07(g)).
					
		  		  		  	 (C)   ̈
	  	The date on which the Participant becomes disabled (as defined in Section 1.07(h)).

  

					
		 	5	 	

									
		 		  	(2)	  	Timing of distribution (check either (A) or (B)).
					
		 		  		  	(A)     ̈	  	The distribution of the Participant’s Account will be begin in the month following the event described in (a)(l) above, however, if the event is termination of employment, then such
distribution will begin as soon as practicable on or after the 1st day of the seventh calendar month following such separation if the Participant was a Key Employee.
					
		 		  		  	(B)     ̈	  	The distribution of the Participant’s Account will begin as soon as administratively feasible in the calendar year following distribution event described in (a)(l) above, provided however,
that if the event is termination of employment, in no event will such distribution begin earlier than the 1st day of the seventh calendar month following such separation if the Participant was a Key Employee.
			
		 	(b)  þ	  	Class Year Accounting (complete (1) and (2)).
				
		 		  	(1)	  	Upon (check at least one; (A) must be selected if plan has contributions pursuant to section 1.05(b) or (c)):
					
		 		  		  	(A)    þ	  	Termination of employment with the Employer (see Plan Section 7.03); provided however, that if the event is termination of employment, in no event will such distribution begin earlier than the
1st day of the seventh calendar month following such separation if the Participant was a Key Employee.
					
		 		  		  	(B)    þ	  	The date elected by the Participant, pursuant to Plan Section 8.02, and subject to the restrictions imposed in Plan Section 8.02 with respect to future Deferral Contributions, in which event
such date of distribution must be at least one year after the date such Deferral Contribution would have been paid to the Participant in cash in the absence of the election to make the Deferral Contribution.
			
		 		  	(2) Timing of distribution subject to Subsection (b)(l)(A) above (check either (A)or(B)).
					
		 		  		  	(A)    þ	  	The Distribution of the Participant’s Account will begin 05/01 (specify month and day) following the event described in (b)(l) above.
					
		 		  		  	(B)     ̈	  	The Distribution of the Participant’s Account will begin              (specify month and day) of the calendar year
following the event described in (b)(l) above.
			
		 	(c)  þ	  	Upon a Change of Control in accordance with Plan Section 7.08. 

  

					
		 	6	 	

 Note: Internal Revenue Code Section 280G could impose certain, adverse tax consequences on both
Participants and the Employer as a result of the application of this Section 1.06(c). The Employer should consult with its attorney prior to electing to apply Section 1.06(c). 
  

	1.07	VESTING SCHEDULE 

  

	 	(a)	The Participant’s vested percentage in Matching Contributions elected in Section 1.05(b) shall be based upon the schedule(s) selected below.

 (1)   ̈   N/A - No Matching Contributions 
 (2)   ̈   100% Vesting immediately 
 (3)   ̈   3 year cliff (see C below) 
 (4)   ̈   5 year cliff (see D below) 
 (5)   ̈   6 year
graduated (see E below) 
 (6)   ̈   7 year graduated (see F below) 
 (7)  þ   G below 
 (8)   ̈   Other (Attachment “B”) 
  

																
	 	 	Vesting Schedule	 
	 Years of
 Service for
 Vesting
	 	C	 	 	D	 	 	E	 	 	F	 	 	G	 
	0	 	0	%	 	0	%	 	0	%	 	0	%	 	0.00	 
		 			 			 			 			 	 	 
	1	 	0	%	 	0	%	 	0	%	 	0	%	 	33.00	 
		 			 			 			 			 	 	 
	2	 	0	%	 	0	%	 	20	%	 	0	%	 	66.00	 
		 			 			 			 			 	 	 
	3	 	100	%	 	0	%	 	40	%	 	20	%	 	100.00	 
		 			 			 			 			 	 	 
	4	 	100	%	 	0	%	 	60	%	 	40	%	 	100.00	 
		 			 			 			 			 	 	 
	5	 	100	%	 	100	%	 	80	%	 	60	%	 	100.00	 
		 			 			 			 			 	 	 
	6	 	100	%	 	100	%	 	100	%	 	80	%	 	100.00	 
		 			 			 			 			 	 	 
	7	 	100	%	 	100	%	 	100	%	 	100	%	 	100	%

  

	 	(b)	The Participant’s vested percentage in Employer Contributions elected in Section 1.05(c) shall be based upon the schedule(s) selected below.

 (1)  þ   N/A - No Employer Contributions 
 (2)   ̈   100% Vesting
immediately 
 (3)   ̈   3 year cliff (see C below) 
 (4)   ̈   5 year cliff (see D below) 
 (5)   ̈   6 year graduated (see E below) 
 (6)   ̈   7 year graduated
(see F below) 
 (7)   ̈   G below 
 (8)   ̈   Other (Attachment “B”) 
  

 7 

																
	 	 	Vesting Schedule	 
	 Years of
 Service for
 Vesting
	 	C	 	 	D	 	 	E	 	 	F	 	 	G	 
	0	 	0	%	 	0	%	 	0	%	 	0	%	 		
	1	 	0	%	 	0	%	 	0	%	 	0	%	 		
	2	 	0	%	 	0	%	 	20	%	 	0	%	 		
	3	 	100	%	 	0	%	 	40	%	 	20	%	 		
	4	 	100	%	 	0	%	 	60	%	 	40	%	 		
	5	 	100	%	 	100	%	 	80	%	 	60	%	 		
	6	 	100	%	 	100	%	 	100	%	 	80	%	 		
	7	 	100	%	 	100	%	 	100	%	 	100	%	 	100	%

  

									
		 	 (c)   ̈
	  	Years of Service for Vesting shall exclude (check one):
				
		 		  	(1)   ̈	  	for new plans, service prior to the Effective Date as defined in Section 1.01(d)(1).
				
		 		  	(2)   ̈	  	for existing plans converting from another plan document, service prior to the original Effective Date as defined in Section 1.01(d)(2).
			
		 	 (d)   ̈
	  	A Participant will forfeit his Matching Contributions and Employer Contributions upon the occurrence of the following event (s):
__________________________________
			
		 	 (e)  
	  	A Participant will be 100% vested in his Matching Contributions and Employer Contributions upon (check the appropriate box(es), if any; if 1.06(c) is selected, Participants
will automatically vest upon Change of Control as defined in Section 1.12):
				
		 		  	(1)   ̈	  	Normal Retirement Age (as defined in Section 1.07(f)).
				
		 		  	(2)   ̈	  	Early Retirement Age (as defined in Section 1.07(g)).
				
		 		  	(3)   ̈	  	Death.
				
		 		  	(4)   ̈	  	The date on which the Participant becomes disabled, as determined under Section 1.07(h)of the Plan.
			
		 	 (f)
	  	Normal Retirement Age under the Plan is (check one):
				
		 		  	(1)  þ	  	age 65.
				
		 		  	(2)   ̈	  	age      (specify from 55 through 64).
				
		 		  	(3)   ̈	  	the later of age              (cannot exceed 65) or the fifth anniversary of the Participant’s Commencement
Date.
			
		 		  	If no box is checked in this Section 1.07(f), then Normal Retirement Age is 65.

  

					
		 	8	 	
		 		 	

									
		 	(g)   ̈	  	Early Retirement Age is the first day of the month after the Participant attains age _ (specify 55 or greater) and completes
             Years of Service for Vesting.
			
		 	(h)   ̈	  	A Participant is considered disabled when that Participant (check one):
				
		 		  	(1)   ̈	  	is unable to engage in any substantial gainful activity by reason of any medically determinable physical or mental impairment which can be expected to result in death or can be
expected to last for a continuous period of not less than 12 months.
				
		 		  	(2)   ̈	  	is, by reason of any medically determinable physical or mental impairment which can be expected to result in death or can be expected to last for a continuous period of not less than
12 months, receiving income replacement benefits for a period of not less than 3 months under an accident and health plan covering employees of the Employer.
		
	1.08	 	PREDECESSOR EMPLOYER SERVICE
			
		 	 ̈	  	Service for purposes of vesting in Section 1.07(a) and (b) shall include service with the following employer(s):
		
	1.09	 	UNFORESEEABLE EMERGENCY WITHDRAWALS
		
		 	Participant withdrawals for unforeseeable emergency prior to termination of employment (check one):
				
		 	(a)   ̈	  	will be allowed in accordance with Section 7.07, subject to a $              minimum amount. (Must be at
least $1,000)	  	
			
		 	(b)  þ	  	will not be allowed.
			
	1.10	 	DISTRIBUTIONS	  	
		
		 	Subject to Articles 7 and 8 distributions under the Plan are always available as a lump sum. Check below to allow distributions in installment
payments:
			
		 	þ	  	under a systematic withdrawal plan (installments) not to exceed 10 years which (check one if box for this Section is selected):
					
		 	(a)	  	 ̈	  	will not be accelerated, regardless of the Participant’s Account balance.	  	
					
		 	(b)	  	 ̈	  	will be accelerated to a lump sum distribution in accordance with Section 8.03.	  	
		
	1.11	 	INVESTMENT DECISIONS
				
		 	(a)	  	Investment Directions	  	
				
		 		  	Investments in which the Accounts of Participants shall be treated as invested and reinvested shall be directed (check one):	  	
				
		 		  	(1)   ̈	  	by the Employer among the options listed in (b) below.

  

					
		 	9	 	
		 		 	

									
		 		 	(2)  þ	 	by each Participant among the options listed in (b) below.
				
		 		 	(3)   ̈	 	 in accordance with investment directions provided by each Participant for all contribution sources in a Participant’s
 Account except the following sources shall be invested as directed by the Employer (check (A) and/or (B)):

					
		 		 		 	(A)   ̈	 	Nonelective Employer Contributions
					
		 		 		 	(B)   ̈	 	Matching Employer Contributions
				
		 		 		 	 The Employer must direct the applicable sources among the same investment options made available for Participant
 directed sources listed in the Service Agreement.

			
		 	(b)	 	Plan Investment Options
			
		 		 	 Participant Accounts will be treated as invested among the Investment Funds listed in the Service Agreement from time to
 time pursuant to Participant and/or Employer directions, as applicable.

				
		 		 	Note:	 	 The method and frequency for change of investments will be determined under the rules applicable to the selected
 funds. Information will be provided regarding expenses, if any, for changes in investment options.

		
	1.12	 	RELIANCE ON PLAN
		
		 	 An adopting Employer may not rely solely on this Plan to ensure that the Plan is “unfunded and maintained primarily for
the
 purpose of providing deferred compensation for a select group of management or highly compensated employees” with respect
 to the Employer’s particular situation. This Agreement must be reviewed by the Employer’s attorney before it is executed.

		
		 	 This Adoption Agreement may be used only in conjunction with the CORPORATEplan for Retirement Executive Plan Basic
 Plan Document.

  

 10 

 EXECUTION PAGE 
 (Fidelity’s Copy) 
 IN WITNESS WHEREOF, the Employer has caused this Adoption Agreement to be executed
this            day of            , 20    . 
  

			
	Employer	 	  

		
	By	 	  

		
	Title	 	  

		
	Employer	 	  

		
	By	 	  

		
	Title	 	  

  

 11 

 EXECUTION PAGE 
 (Employer’s Copy) 
 IN WITNESS WHEREOF, the Employer has caused this Adoption Agreement to be executed
this            day of            , 20    . 
  

			
	Employer	 	  
  

		
	By	 	  

		
	Title	 	  

		
	Employer	 	  

		
	By	 	  

		
	Title	 	  

  

 12 

 Attachment A 
 Pursuant to Section 1.03(a), the following are the Employees who are eligible to participate in the Plan: 
  

			
	 Employer
	 	  

		
	 By
	 	  

		
	 Title
	 	  

		
	 Date
	 	  

  

	Note: 	The Employer must revise Attachment A to add Employees as they become eligible or delete Employees who are no longer eligible. Attachment A should be signed and dated every
time a change is made. 

  

 13 

 Attachment B 
  

	(a)	 ̈ The Participant’s vested percentage in Matching Contributions
elected in Section 1.05(b) shall be based upon the following schedule: 

  

	 	

  

	(b)	 ̈ The Participant’s vested percentage in Employer Contributions
elected in Section 1.05(c) shall be based upon the following schedule: 

  

	 	

  

 14 

 AMENDMENT TO 
 THE CORPORATE PLAN FOR RETIREMENT 
 SELECT PLAN 
 WHEREAS, the ICT Group, Inc. (the “Sponsor”) has established the Corporate Plan for Retirement Select Plan (the “Plan”) which
consists of an Adoption Agreement, and a Basic Plan Document 
 WHEREAS, the Sponsor desires to make changes to the Deferral
Contributions under the Plan; and 
 WHEREAS, Section 9.01 of the Plan authorizes the Sponsor to amend the Plan. 
 NOW, THEREFORE, the Plan is hereby amended effective as of May 1, 2005: 
 AMENDMENTS TO THE ADOPTION AGREEMENT 
  

	 	1.	Section 1.05(a): 

 Section 1.05(a) is
hereby amended in its entirety effective May 1, 2005 to read as follows: 
  

	 	“(a)	Deferral Contributions. The Employer shall make a Deferral Contribution in accordance with Section 4.01 on behalf of each Participant who has an executed salary reduction
agreement in effect with the Employer for the Plan Year (or portion of the Plan Year) in question, not to exceed for a Plan Year the applicable maximum percentages and Compensation limits set forth below. 

  

			
	 Participant Category
	  	 Maximum Percentage and Compensation Limit

	 Class 1
	  	50% on the first $1,500,000 of Compensation
	 Class 2
	  	35% on the first $600,000 of Compensation
	 Class 3
	  	30% on the first $400,000 of Compensation
	 Class 4
	  	25% on the first $300,000 of Compensation
	 Class 5
	  	15% on the first $200,000 of Compensation
	 Class 6
	  	10% on the first $150,000 of Compensation

 Employer may withhold the amounts of such tax from the Participant’s Compensation. With
respect to each class, the Sponsor may establish for subsequent Compensation deferral percentages and limits higher or lower than those set forth above” 

 SECOND AMENDMENT TO THE 
 ICT GROUP, INC. NON-QUALIFIED RETIREMENT PLAN 
 ADOPTION AGREEMENT

 WHEREAS, ICT Group, Inc. (the “Corporation”) has adopted the ICT Group, Inc. Non-Qualified Retirement Plan (the
“Plan”), which has been established by the adoption of The CORPORATEplan for RetirementSM EXECUTIVE PLAN by executing an Adoption Agreement on March 8, 2005; and 
 WHEREAS, Section 9.01 of The CORPORATEplan for RetirementSM EXECUTIVE PLAN provides for the amendment of the Plan and the Adoption Agreement by the Employer; and 
 WHEREAS, the Employer wants to allow for the distribution of Matching Contributions at the same time as the distribution of Deferral Contributions. 
 NOW THEREFORE, Section 1.06(b)(1) of the Adoption Agreement is hereby amended in its entirety and replaced by the following as of May 1, 2005: 
 “1.06. Distribution Dates. 
  

	 	(b)	 ̈     Class Year Accounting (complete (1) and
(2)).  

  

	 	(1)	Upon (check at least one): 

  

	 	(A)	 ̈ Termination of employment with the Employer (see Plan Section 7.03);
provided, however, that in no event will such distribution begin earlier than the lst day of the seventh calendar month following such separation if the Participant was a Key Employee. 

  

	 	(B)	x The date elected by the Participant pursuant to Plan Section 8.02(b); provided, however, that, if applicable, such election shall be
subject to (i) the six month delay on distributions to Key Employees under Code section 409A, and/or (ii) the subsequent election rules under Code section 409A. 

 IN WITNESS WHEREOF the Corporation has caused this amendment to be executed this 25th day of April , 2005, by its duly authorized
officer. 
  

			
		 	 ICT GROUP, INC.

		
	 By:
	 	  

		
	 Title:
	 	  

  

			
	 Attest:
	 	  

 FIRST AMENDMENT TO THE 
 ICT GROUP, INC. NON-QUALIFIED RETIREMENT PLAN 
 WHEREAS, ICT Group, Inc. (the
“Corporation”) has adopted ICT Group, Inc. Non-Qualified Retirement Plan (the “Plan”), which has been established by the adoption of The CORPORATEplan for RetirementSM EXECUTIVE PLAN by executing an Adoption Agreement on March 8, 2005; and

 WHEREAS, Section 9.01 of The CORPORATEplan for RetirementSM EXECUTIVE PLAN provides for the amendment of the Plan by the Employer; and 

WHEREAS, the Employer wants to allow for the distribution of Matching Contributions at the same time as the distribution of Deferral
Contributions. 
 NOW THEREFORE, Section 8.02(b) of the Plan is hereby amended in its entirety and replaced by the following as
of May 1, 2005: 
 “8.02. Events Requiring Distribution of Benefits to Participants and Beneficiaries. 
 (b) The Participant shall have right to elect the date on which the Participant shall receive distribution of amounts deferred pursuant to Sections 4.01
and 4.02 (and earnings attributable to those amounts), provided such date is at least 12 months after the first day of the calendar year in which such amounts would be earned. If applicable, such election shall be subject to (i) the six month
delay on distributions to Key Employees under Code section 409A, and/or (ii) the subsequent election rules under Code section 409A. 
 IN WITNESS WHEREOF the Corporation has caused this amendment to be executed this 25th day of April , 2005, by its duly authorized officer. 
  

			
		 	 ICT GROUP, INC.

		
	 By:
	 	  

		
	 Title:
	 	  

  

			
	 Attest:1996 Equity Compensation Plan Grant Form

 Exhibit 10.49 
 ICT GROUP, INC. 
 1996 EQUITY COMPENSATION PLAN 
  

					
	 1996 Equity Compensation Plan
	 	Name of Grantee:	 	
	 Nonqualified Stock Option Grant Letter
	 	Date of Grant:	 	
		 	Number of Options:	 	
		 	Option Price:	 	$
		 	Voting Agreement Date:	 	

 ICT Group, Inc. (the “Company”) has adopted the ICT Group, Inc. 1996 Equity Compensation
Plan (the “Plan”), which provides for grants of nonqualified options to purchase shares of the Company’s Common Stock, par value $.01 (the “Common Stock”). This Grant Letter evidences the grant of a Nonqualified Stock Option
to the above named Grantee (the “Grantee”), in accordance with the terms of the Plan. Capitalized terms used and not otherwise defined in this Grant Letter are used herein as defined in the Plan. 
 1. Option Grant 
 Subject to the terms and conditions
hereinafter set forth, the Company has granted to the Grantee effective as of the Date of Grant first stated above (the “Date of Grant,”) the right and option (the “Option”) to purchase shares of Common Stock in an amount equal
to the number of Options set forth above (the “Shares”). The Option is not intended to constitute an “incentive stock option” within the meaning of section 422 of the Internal Revenue Code of 1986, as amended (the
“Code”). 
 2. Option Price 
 The purchase price of each Share covered by the Option shall be the Option Price set forth above (the “Option Price”). 
 3. Option
Expiration 
 The Option, to the extent that it has not theretofore been exercised, shall automatically expire on the earliest to occur of
the following events: 
 (a) the close of business on the tenth anniversary of the Date of Grant; 
 (b) in the event of the Grantee’s death while the Grantee is an Employee or Consultant (or within not more than 90 days from the date on which
Grantee ceases to be an Employee or Consultant on account of termination of employment for any reason other than a disability, death or termination for cause), the Option to the extent then exercisable, may be exercised thereafter, by the legal
representative of the estate or by the 

 legatee of the Grantee under the will of the Grantee, for a period of one year from the date the Grantee ceases to be an
Employee or Consultant or, if earlier, the date specified in Section 3(a); 
 (c) in the event the Grantee ceases to be an Employee or
Consultant of the Company on account of “disability” (as defined in Section 5(f)(v) of the Plan), the Option may thereafter be exercised by the Grantee, to the extent it was exercisable at the date the Grantee ceased to be an Employee
or Consultant of the Company, for a period of one year from the date of such termination of employment or cessation of services, or if earlier, the date specified in Section 3(a); 
 (d) in the event the Grantee ceases to be an Employee or Consultant of the Company on account of a “termination for cause” (as defined in
Section 5(f)(v) of the Plan), the Option shall terminate on the date of such termination of employment or cessation of services; or 
 (e) in the event the Grantee ceases to be an Employee or Consultant of the Company for any reason other than his death, “disability” or “termination for cause” the Option shall terminate unless exercised within 90 days
of the date on which the Grantee ceases to be an Employee or Consultant, or, if earlier, the date specified in Section 3(a). 
 4. Exercisability of
Option 
 Until the expiration of the Option under Section 3 and subject to the other terms and conditions hereunder, the Option
shall be exercisable as follows: 
 (a) the Option may be exercised as of the following dates: 
  

			
	 Date
	 	 Total Shares Then Exercisable

		 	

 (b) the right to purchase Shares under the Option as provided in subsection (a) hereof may be
exercised in a cumulative fashion; any right to purchase Shares becoming exercisable on a given date shall remain exercisable until the Option expires in accordance with the terms of Section 3; 
 (c) the Committee, in its sole discretion, may accelerate the exercisability of all or a portion of the Option, at any time for any reason; and

 (d) the Option automatically shall become exercisable in full upon a “Change of Control” as defined in Section 11 of the
Plan. 
  

 2 

 5. Time and Method of Exercise 
 Subject to the terms of Section 4, the Option may be exercised, in whole or in part, at any time or from time to time, prior to the time it expires in accordance with the terms of Section 3, delivering to
the Company a Notice of Exercise in the form attached hereto or by other written notice to the Committee in such form as the Committee shall prescribe. Such notice shall be effective upon receipt by the Committee and shall be accompanied by:

 (a) a check, or the equivalent thereof acceptable to the Company, for the full Option Price of the number of Shares being purchased;

 (b) if and only if permitted by the Committee, one or more certificates (including certificates acquired in connection with the exercise
of the Stock Option) representing a number of Shares which are, in the aggregate, equal in Fair Market Value on the date of exercise to the full Option Price for the Shares being purchased, such certificates being duly endorsed (or accompanied by
stock powers signed in blank) so as to transfer to the Company all right, title and interest in and to the Shares represented by such certificates; or 
 (c) if and only if permitted by the Committee administering the Plan, a combination of the forms of payment specified in Section 5(a) and 5(b) above which, in the aggregate, is equal to the full Option Price for
the number of Shares being purchased. 
 6. Nonassignability of Option Rights 
 The Option shall not be assigned or transferred by the Grantee, except (i) in the event of the death of the Grantee, by will or by the laws of
descent or distribution or, (ii) if permitted by Rule 16b-3 under the Exchange Act and if permitted in any specific case by the Committee in its sole discretion, pursuant to a qualified domestic relations order as defined under the Code or
Title I of the Employee Retirement Income Security Act of 1974, as amended or the regulations thereunder. During the life of the Grantee, the Option shall be exercisable only by the Grantee (or his or her authorized representative). Upon a transfer
by will or by the laws of the descent or distribution, the person to whom the Option is transferred shall have the right to exercise the Option in accordance with the Plan and this Grant Letter. Any attempt to assign, transfer, pledge or dispose of
the Option contrary to the provisions hereof, and the levy of any execution, attachment or similar process upon the Option, shall be null and void and without effect. 
 7. Adjustments 
 If there is any change in the number or kind of shares of Common Stock outstanding by
reason of a stock dividend, a recapitalization, stock split, or combination or exchange of shares, or merger, reorganization or consolidation in which the Company is the surviving corporation, reclassification or change in par value or by reason of
any other extraordinary or unusual events affecting the outstanding Common Stock as a class without the Company’s receipt of consideration, or if the value of outstanding shares of Common Stock is substantially reduced due to the Company’s
payment of an 
  

 3 

 extraordinary dividend or distribution, the number of shares covered by the Option, and the Option Price shall be
proportionately adjusted by the Committee to reflect any increase or decrease in the number or kind of issued shares of Common Stock to preclude the enlargement or dilution of rights and benefits under such Grants; provided, however, that any
fractional shares resulting from such adjustment shall be eliminated. 
 8. Withholding 
 If applicable, the Grantee or other person receiving Shares upon an exercise of the Option, in whole or in part, shall be required to pay to the Company
the amount of any federal, state or local taxes or other charges that the Company is required to withhold with respect to such exercise, including an election to satisfy tax withholding by authorizing the Company to withhold shares pursuant to
Section 16 of the Plan. The Company shall have the right to take whatever action it deems necessary to protect the interests of the Company in respect of such liabilities, including, without limitation, withholding a portion of the Shares
otherwise deliverable upon exercise of the Option. The Company’s obligation to issue or transfer Shares upon exercise of the Option shall be conditioned upon the Grantee’s compliance with the requirements of this Section to the
satisfaction of the Committee. 
 9. Administration 
 The Option has been granted pursuant to the terms, conditions and other provisions of the Plan, as in effect on the Date of Grant, and as the Plan may be amended from time to time in accordance with Section 12 of
the Plan. All questions of interpretation and application of the Plan and of any grant under the Plan (including this Grant) shall be determined by the Committee in its discretion, and such determination shall be final and binding upon all persons.
The validity, construction and effect of this Option shall be determined in accordance with the laws of the Commonwealth of Pennsylvania, without giving effect to the principles of conflicts of law thereof. 
 10. No Shareholder Rights 
 Neither the Grantee nor
any person entitled to exercise the Grantee’s rights in the event of the Grantee’s death shall have any of the rights and privileges of a shareholder with respect to the Shares subject to the Option, except to the extent that certificates
for such Shares shall have been issued or transferred on the stock transfer records of the Company upon the exercise of the Option as provided herein. 
 11.
Termination or Amendment  
 The Option may be terminated or amended, in whole or in part, at any time (a) by the Board, if the
Board determines that such termination or amendment is necessary or advisable to bring such Option into compliance with any federal or state securities law or other applicable law or regulation, or (b) by written agreement of the Company and
the Grantee consistent with the terms of the Plan. 
  

 4 

 12. Notice 
 Any notice to the Committee provided for in this Grant Letter shall be addressed to it at ICT Group, Inc. 100 Brandywine Blvd, Newtown, PA 18940, Attention: Chief Financial Officer, and any notice to the Grantee shall be addressed to such
Grantee at the current address shown on the payroll of the Company, or to such other address the Grantee may designate to the Company in writing. Any notice provided for hereunder shall be delivered by hand, sent by telecopy or telex or enclosed in
a properly sealed envelope addressed as stated above, registered and deposited, postage and registry being prepaid, in a post office or branch post office regularly maintained by the United States Postal Service. 
 13. Grantee’s Securities Law Representations 
 If
the Committee shall deem it appropriate by reason of any securities law, it may require that the Grantee upon exercise, in whole or in part of the Option, represent to the Company and agree in writing to comply with any such restrictions on the
Grantee’s subsequent disposition of such Shares as the Committee shall deem necessary or advisable as a result of any applicable law, regulation or official interpretation thereof. The Committee may require that the Share certificates be
inscribed with a legend restricting transfer in accordance with applicable securities law requirements. 
 14. Voting Agreement 
 The Option granted hereunder is contingent upon the Grantee’s execution of a Voting Agreement and irrevocable proxy substantially in the form
attached to this Grant Letter. 
  

			
	ICT GROUP, INC.
		
	By:	 	  

		 	Vincent A. Paccapaniccia
		 	Executive VP, Finance & Administration
		 	& Chief Financial Officer

  

 5

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