Document:

Guarantee Agreement by Siemens Enterprise Communications with Zions

 Exhibit 10.29 
 Guarantee 
 This Guarantee is made as of October 7, 2011, by the
undersigned Siemens Enterprise Communications, Inc., a Delaware corporation (“Guarantor”) to Zions First National Bank (“Lender”), as an inducement to Lender to enter into a Loan Agreement with and to loan monies to
inContact, Inc., a Delaware corporation (“Borrower”). 
 Lender, Borrower, and Guarantor are entering into a
Loan Agreement of even date herewith (the “Loan Agreement”) pursuant to which Lender has agreed to make a loan to Borrower evidenced by a Promissory Note (Amortizing Term Loan) in the original principal amount of $2,500,000.00 (the
“Promissory Note”). 
 For good and valuable consideration, receipt of which is hereby acknowledged, Guarantor
agrees as follows: 
 1. Definitions. Except as otherwise provided herein, terms defined in the Loan Agreement shall have
the same meanings when used herein. Terms defined in the singular shall have the same meaning when used in the plural and vice versa. As used herein, the term: 
 “Collateral” includes, in addition to the meaning set forth in the Loan Agreement, any other collateral for the Indebtedness which may be taken in the future. 

“Guarantee” includes, in addition to the meaning set forth in the Loan Agreement, any other guarantee of the
Indebtedness, now existing or given in the future. 
 “Guarantor” includes, in addition to the meaning set
forth in the Loan Agreement, any other person or entity who guarantees the Indebtedness, now or in the future. 

“Indebtedness” means all liabilities, obligations, and indebtedness of Borrower arising under the Loan Documents,
including the Promissory Note and including all costs and expenses, including reasonable attorneys fees and legal expenses, for which Borrower is liable under the Loan Documents. 

2. Guarantee. Guarantor absolutely and unconditionally guarantees to Lender that Borrower shall promptly and fully perform, pay
and discharge the Indebtedness. If Borrower fails to pay any Indebtedness promptly as the same becomes due, Guarantor agrees to pay the Indebtedness on demand. 
 3. Guarantee Unconditional. This Guarantee is an absolute and unconditional guarantee of payment and not of collectability. The liability of Guarantor hereunder is not conditional or contingent
upon the genuineness, validity, or enforceability of the Indebtedness or any of the Loan Documents or the value or sufficiency of any Collateral. 

 4. Agreement to Pay Attorneys Fees. Guarantor agrees to pay all collection costs,
including reasonable attorneys fees and legal expenses, incurred by Lender in enforcing this Guarantee. 
 Guarantor agrees to
pay all expenses, including attorneys fees and legal expenses, incurred by Lender in any bankruptcy proceedings of any type involving Guarantor, including, without limitation, expenses incurred in modifying or lifting the automatic stay, determining
adequate protection, use of cash collateral, or relating to any plan of reorganization. 
 5. Waiver by Guarantor.
Guarantor expressly and absolutely, without affecting the liability of Guarantor hereunder: 
 a. Waives notice
of acceptance of this Guarantee, the offer of guarantee contemplated by this Guarantee, or any other notice which may be required relative to the acceptance of this Guarantee; 

b. Waives demand, protest, notice of dishonor or nonpayment or presentment for payment of the Promissory Note or any other
evidence of the Indebtedness; 
 c. Waives notice of transactions which have occurred under or relating to or
affecting this Guarantee; 
 d. Waives notice of any adverse change in the condition, financial or otherwise, of
Borrower or any Guarantor, any change concerning any Collateral, or of any other fact which might materially increase Guarantor’s risk, whether or not Lender has knowledge of the same; 

e. Waives any right to require Lender to (i) proceed against Borrower by suit or otherwise, (ii) foreclose,
proceed against, liquidate or exhaust any Collateral, or (iii) exercise, pursue or enforce any right or remedy Lender may have against Borrower, any Collateral, any Guarantor, any other person or entity, or otherwise, prior to proceeding
against Guarantor; and 
 f. Waives any and all rights of subrogation, contribution or indemnification against
Borrower or any Guarantor of any nature whatsoever, now existing or hereafter arising or created unless and until the Indebtedness has been finally and irrevocably paid in full. 

6. Consent to Lender’s Acts. Guarantor hereby authorizes and consents to Lender at any time and from time to time, without
notice or further consent of Guarantor, doing the following and Guarantor agrees that the liability of Guarantor shall not be released or affected by: 
 a. The taking or accepting, or the failure by Lender to take or accept, any other Collateral or Guarantee for the Indebtedness; 

  
 2 

 b. The modification, amendment, extension, renewal, replacement, or
termination of any of the Loan Documents, to the granting of any other credit, and to the acceleration of maturity of the Indebtedness; 
 c. Any complete or partial release, substitution, subordination, impairment, loss, compromise, or other modification of any Collateral or any Guarantee; 

d. Any renewal, extension, modification, replacement, acceleration, consolidation, adjustment, indulgence, forbearance,
waiver or compromise of the payment of any part or all of the Indebtedness, or any liability of any Guarantor, or the performance of any covenant contained in the Loan Documents; 

e. Any neglect, delay, omission, failure, or refusal of Lender to take or prosecute any action for the collection of the
Indebtedness or any part thereof, or for the enforcement of any provision of any of the Loan Documents, or any action in connection with any Collateral or any Guarantee, including, without limitation, the failure of Lender to perfect any security
interest in any Collateral; 
 f. Any increase or decrease in the rate of interest on the Indebtedness;

 g. Acceptance of any partial and/or late payments on the Indebtedness; 

h. Application of payments by, or recoveries from, Borrower or any Guarantor, or any sums realized from any Collateral, in
such manner and in such order of priority as Lender deems proper, whether or not the obligation to which the payment or recovery is applied is due at the time of such application; and 

i. Lender exercising any and all rights and remedies available to Lender by law, at equity or by agreement, even if the
exercise thereof may affect, modify, or eliminate any Guarantor’s right of subrogation against Borrower or any other party. 
 7. Subordination by Guarantor. 
 a. Collateral.
Irrespective of the time, order, manner, or method of creation, attachment, or perfection, any and all security interests, liens, mortgages, deeds of trust, assignments, and any other right, title or interest in, to, or on any Collateral, whether
obtained by agreement or by judicial process, (“Encumbrance”) in favor of Lender, all Encumbrances in favor of Lender, now existing or hereafter created, shall have priority over any and all Encumbrances in favor of Guarantor in,
to, or on any Collateral, now existing or hereafter created. Guarantor hereby subordinates any and all Encumbrances in favor of Guarantor in, to, or on any Collateral, now existing or hereafter created, to any and all Encumbrances in favor of Lender
in, to, or on any Collateral, now existing or hereafter created. 
 b. Payment. Upon occurrence of an
Event of Default, (i) the right of Guarantor to receive any payment, whether of principal or interest, on any obligation owing by Borrower to Guarantor shall be subordinated to the right of Lender to receive payment due on the Indebtedness;
(ii) Guarantor shall not receive or accept any payments 

  
 3 

 
from or on behalf of Borrower, any guarantor, or any other obligor on any obligation owing by Borrower to Guarantor without the prior written consent of Lender, and, if Guarantor receives such a
payment without Lender’s prior written consent, such payment shall be received in trust for Lender and shall be immediately tendered to Lender to be applied towards the Indebtedness; and (iii) Guarantor shall direct Borrower to make all
payments on any obligation owing to Guarantor by Borrower directly to Lender to be applied towards the Indebtedness, which direction may not be changed or terminated without the prior written consent of Lender. 

8. Term of Guarantee. This Guarantee shall remain in full force and effect until all Indebtedness has been fully paid. No
termination of this Guarantee by Guarantor shall be effective. 
 9. Cumulative Rights. The rights and remedies herein
conferred are cumulative and not exclusive of any other rights or remedies, and shall be in addition to every other right, power, and remedy that Lender may have, whether specifically granted herein, or hereafter existing at law, in equity, or by
statute; and any and all such rights and remedies may be exercised from time to time and as often and in such order as Lender may deem expedient. 
 No delay or omission in the exercise or pursuance by Lender of any right, power, or remedy shall impair any such right, power, or remedy or shall be construed to be a waiver thereof. 

10. Governing Law . This Guarantee shall be governed by and construed in accordance with the laws of the State of Utah.

 11. Binding Effect. This Guarantee may be executed and delivered to Lender prior to the execution and delivery of the
Loan Documents. This Guarantee shall nonetheless be binding and enforceable upon its execution and delivery to Lender. 
 12.
Revival Clause. If the incurring of any debt by Borrower or the payment of any money or transfer of property to Lender by or on behalf of Borrower, Guarantor, or any other party should for any reason subsequently be determined to be
“voidable” or “avoidable” in whole or in part within the meaning of any state or federal law (collectively “voidable transfers”), including, without limitation, fraudulent conveyances or preferential transfers under the
United States Bankruptcy Code or any other federal or state law, and Lender is required to repay or restore any voidable transfers or the amount or any portion thereof, or upon the advice of Lender’s counsel is advised to do so, then, as to any
such amount or property repaid or restored, including all reasonable costs, expenses, and attorneys fees of Lender related thereto, the liability of Guarantor shall automatically be revived, reinstated and restored and shall exist as though the
voidable transfers had never been made. 
 13. Severability and Interpretation. Any provision of this Guarantee which is
prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction only, be ineffective only to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or
unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. The headings in this 

  
 4 

 
Guarantee are inserted for convenience only and shall not be considered part of the Guarantee nor be used in its interpretation. All references in this Guarantee to the singular shall be deemed
to include the plural when the context so requires, and vice versa. References in the collective or conjunctive shall also include the disjunctive unless the context otherwise clearly requires a different interpretation. 

14. Continuing Agreement. All agreements, representations, warranties, and covenants made herein by Guarantor shall survive the
execution and delivery of this Guarantee and shall continue in effect so long as the Indebtedness or any portion thereof is outstanding and unpaid. All agreements, representations, warranties, and covenants made herein by Guarantor shall survive any
bankruptcy proceedings. This Guarantee shall bind the party making the same, and /its successors, assigns, heirs, executors, and personal representatives. The death, insolvency, bankruptcy, disability, or lack of corporate power of Borrower,
Guarantor, or any other person or entity at any time will not affect this Guarantee. 
 15. Entire Agreement. This
Guarantee, together with the Loan Agreement, constitutes the entire agreement between Lender and Guarantor concerning the subject matter hereof, and may not be altered or amended except by written agreement signed by Lender and Guarantor. All other
prior and contemporaneous agreements, arrangements, and understandings between the parties hereto as to the subject matter hereof are rescinded. 
 [Signature Page(s) Follow] 

  
 5 

 IN WITNESS WHEREOF, this Guarantee has been executed as of the first day and year set forth
above. 
  

			
	Guarantor:
	
	Siemens Enterprise Communications, Inc.
		
	 By:
	 	  

		 	Stephen Juge
		 	Senior Vice President and General Counsel

  
 6Security Transfer Agreement with Siemens Enterprise Communications

 EXHIBIT 10.30 
 SECURITY TRANSFER AGREEMENT 
 (SICHERUNGSÜBEREIGNUNG) 

between 

inContact Ltd. 
 as Transferor 
 and 

Siemens Enterprise Communications Inc. 
 as Collateral Holder 

 TABLE OF CONTENTS 

 

							
	 	  	 	  	Page	 
			
	1.	  	DEFINITIONS AND INTERPRETATION	  	 	3	  
			
	2.	  	TRANSFER	  	 	4	  
			
	3.	  	PURPOSE OF THE TRANSFER	  	 	4	  
			
	4.	  	LIST OF TRANSFERRED ASSETS	  	 	4	  
			
	5.	  	RETENTION OF TITLE ARRANGEMENTS	  	 	5	  
			
	6.	  	USE AND DISPOSAL OF TRANSFERRED ASSETS	  	 	5	  
			
	7.	  	INSURANCE OF THE TRANSFERRED ASSETS	  	 	5	  
			
	8.	  	REVOCATION OF RIGHTS	  	 	5	  
			
	9.	  	RIGHT OF REALISATION	  	 	6	  
			
	10.	  	RETRANSFER OF TRANSFERRED ASSETS	  	 	6	  
			
	11.	  	RIGHT OF INSPECTION	  	 	7	  
			
	12.	  	BOOKKEEPING AND DATA-PROCESSING	  	 	7	  
			
	13.	  	UNDERTAKINGS OF THE TRANSFEROR	  	 	7	  
			
	14.	  	REPRESENTATIONS AND WARRANTIES	  	 	8	  
			
	15.	  	INDEMNITY	  	 	8	  
			
	16.	  	ASSIGNEES AND TRANSFEREES	  	 	9	  
			
	17.	  	DURATION AND INDEPENDENCE	  	 	9	  
			
	18.	  	COSTS AND EXPENSES	  	 	9	  
			
	19.	  	NOTICES AND LANGUAGE	  	 	9	  
			
	20.	  	PARTIAL INVALIDITY; NO IMPLIED WAIVER	  	 	10	  
			
	21.	  	CHOICE OF LAW AND PLANCE OF JURISDICTION	  	 	10	  

  
 2 

 THIS SECURITY TRANSFER AGREEMENT (this “Agreement”) is made on October 7, 2011

 BETWEEN: 
  

	1.	inContact Ltd., a limited liability company organized under the laws of England and Wales, registered in the companies register of England and Wales under the
Companies Act 2006, having its business address at 10 John Street, London England WC1N2EB, (the “Transferor”); and 

  

	2.	Siemens Enterprise Communications, Inc., a Delaware corporation, having its business address at 1881 Campus Commons Drive, Reston, VA 20191, USA (the
“Collateral Holder”). 

 WHEREAS: 

 

	(A)	The Transferor is directly and/or indirectly a wholly-owned subsidiary of inContact, Inc., a Delaware corporation with offices located at 7730 South Union Park Avenue,
Suite 500, Salt Lake City, UT 84047, U.S.A (“inContact”). The Collateral Holder’s parent company, Enterprise Networks Holdings, Inc., presently holds a 16.7 % shareholding in inContact. 

 

	(B)	inContact has entered into a loan agreement dated October 7, 2011 (as amended or modified from time to time, the “Loan Agreement”) with Zions
First National Bank, a national banking association with its principal offices at One South Main Street, Salt Lake City, Utah 84133, USA (the “Lender”) for a USD 2.5 million amortizing term loan (the “Loan”).
The Collateral Holder has guaranteed payment of the Loan pursuant to a guarantee of even date with the Loan Agreement (as amended or modified from time to time, the “Guarantee”). 

 

	(C)	As an inducement to the Collateral Holder to give the Guarantee, inContact is causing the Transferor to enter into this Agreement for the purpose of giving the
Collateral Holder a security interest in the assets of the Transferor against which the Collateral Holder can recoup any amount it is required to pay should the Lender make a claim against the Collateral Holder on the Guarantee.

 NOW, IT IS HEREBY AGREED as follows: 
  

	1.	DEFINITIONS AND INTERPRETATION 

  

	1.1	In this Agreement: 

“Business Day” means every day with the exception of Saturdays, Sundays and such other days on which banks are generally
closed for business in Munich, Germany or in the State of Utah. 
 “Event of Default” means the Collateral
Holder has made payment to the Lender under the Guarantee and inContact has not fully reimbursed the Collateral Holder for such payment within five Business Days following the date the Collateral Holder makes payment under the Guarantee to the
Lender. 
 “Secured Obligations” means any and all obligations (present and future, actual and contingent,
matured or not matured, liquidated or unliquidated, whether incurred solely or jointly with any other person and whether as principal or surety, in any currency or currencies, together with all interest accruing thereon, and all costs, charges and
expenses incurred in connection therewith) which are or become due, owing or payable by inContact to the Collateral Holder as a result of an Event of Default. 

  
 3 

	1.2	A reference to any person in this Agreement includes such person’s successors, transferees and assignees. 

Words importing the singular shall include the plural and vice versa unless the context requires otherwise. 

 

	2.	TRANSFER 

  

	2.1	The Transferor hereby transfers to the Collateral Holder title to the assets (fixtures (bewegliches Anlagevermögen) and chattels
(Umlaufvermögen), including without limitation raw materials, work in progress and finished stock) which are currently or in the future located at the Transferor’s premises as set out in Schedule 1 (the
“Premises”). For notification purposes, such assets are more particularly described in the lists delivered pursuant to Clauses 4.1 and 4.2 and include without limitation all those fixtures and chattels described in any list
delivered after the date hereof pursuant to Clause 4.2 (such goods and objects which are now or hereinafter located at the Premises shall hereinafter be referred to as the “Transferred Goods”). 

 

	2.2	To the extent that the Transferor has only part ownership (Miteigentum) of the Transferred Goods or the Transferor has any inchoate rights
(Anwartschaftsrechte) in respect of the Transferred Goods, the Transferor hereby transfers to the Collateral Holder such part ownership or inchoate rights in respect of the Transferred Goods and it is agreed that the transfer of ownership,
part ownership or inchoate rights in respect of the Transferred Goods takes place on the date hereof or on the date the Transferor acquires ownership, part ownership or inchoate rights in respect of such Transferred Goods (together with the
Transferred Goods referred to as the “Transferred Assets”). 

  

	2.3	The Transferor and the Collateral Holder agree that the transfer of title by the Transferor to the Collateral Holder shall not be affected by the Transferor relocating
any of the Transferred Assets to premises other than its respective Premises. 

  

	2.4	In lieu of transfer of possession of the Transferred Assets to the Collateral Holder the parties agree that the Transferor shall hold the Transferred Assets in the
Transferor’s custody (unentgeltliche Vewahrung) free of charge for the account of the Collateral Holder as beneficiary of the Security Interest (defined below). The Transferor hereby further assigns all present and future claims against
third parties obtaining actual possession of any of the Transferred Assets transferred by the Transferor to the Collateral Holder, which accepts such assignment. 

 

	2.5	The Collateral Holder hereby accepts the transfers constituted hereby. 

  

	3.	PURPOSE OF THE TRANSFER 

The Transferred Assets shall serve as security for the prompt and complete satisfaction of any and all Secured Obligations (the
“Security Interest”). 
  

	4.	LIST OF TRANSFERRED ASSETS 

  

	4.1	A list of Transferred Assets setting out (i) the location where the relevant Transferred Assets are stored, (ii) the nature of the Transferred Assets,
(iii) the number thereof and (iv) the amount for which such assets were purchased (if applicable) is attached hereto as Schedule 2. Such list shall be in all material respects a correct and complete list of all Transferred
Assets of the Transferor as of the end of the date hereof. 

  

	4.2	If reasonably necessary to safeguard the Security Interest, the Transferor shall provide to the Collateral Holder an updated list of the Transferred Assets. The updated
lists shall set forth details of the Transferred Assets in accordance with the lists provided pursuant to Clause 4.1. 

  

	4.3	The lists referred to in Clauses 4.1 and 4.2 are for notification purposes only and if for any reason whatsoever the Transferred Assets are not, or are incompletely
contained in the lists presented then the transfer of the Transferred Assets actually located at the Premises shall not be affected thereby. 

  
 4 

	4.4	If the Transferor employs a third party for its bookkeeping and/or data-processing, upon the occurrence of an Event of Default, the Transferor hereby authorizes the
Collateral Holder to obtain the respective lists directly from such third party at the Transferor’s expense. 

  

	5.	RETENTION OF TITLE ARRANGEMENTS 

 The Transferor shall terminate any person’s retention of title arrangements (Eigentumsvorbehalt) in respect of any Transferred Assets by paying the purchase price thereof, and shall not allow
any third party rights in or to the Transferred Assets to be created. The Collateral Holder shall be entitled to extinguish any retention of title arrangements by satisfying the holder thereof, at the Transferor’s expense. 

 

	6.	USE AND DISPOSAL OF TRANSFERRED ASSETS 

  

	6.1	The Collateral Holder authorizes the Transferor (a) to use the Transferred Assets free of charge (unentgeltlich) for the operation of its business (the
“Right of Use”) and (b) to temporarily relocate and otherwise deal with the Transferred Assets in its own name and for its own account (the “Authorization”). The Transferor shall in doing so act with the care
of an orderly acting merchant (Sorgfalt eines ordentlichen Kaufmanns). Any permanent relocation or disposing of the Transferred Assets shall require the prior written consent of the Collateral Holder. 

 

	6.2	The Transferor shall keep the Transferred Assets in good working order, ordinary wear and tear excepted, at its cost and apply at all times the care of an orderly
acting merchant. 

  

	7.	INSURANCE OF THE TRANSFERRED ASSETS 

  

	7.1	The Transferor undertakes to maintain insurance for the Transferred Assets in the amount of their full replacement value against the usual risks as well as any further
risks against which the Collateral Holder deems an insurance necessary. 

  

	7.2	The insurance premiums shall be paid by the Transferor. 

  

	7.3	The Transferor hereby assigns to the Collateral Holder any present and future claims against the respective insurers and shall notify the insurers of the assignment and
transfer of title in the Transferred Assets to the Collateral Holder. The Collateral Holder hereby accepts such assignments. The Transferor will furthermore notify the respective insurer that the Collateral Holder does not assume any obligations
under any insurance contract, and that the Transferor is not entitled to cancel the insurance coverage or proceeds without the consent of the Collateral Holder. 

 

	7.4	Upon request of by the Collateral Holder, the Transferor will submit to the Collateral Holder the insurance policy and proof of payment of the insurance premium. If the
Transferor fails to sufficiently insure the Transferred Assets or to pay the premium when due, the Collateral Holder may do so at the risk and at the expense of the Transferor. 

 

	8.	REVOCATION OF RIGHTS 

  

	8.1	At any time after the occurrence of an Event of Default, (a) the Transferor shall, at the request of the Collateral Holder, label the Transferred Assets to show
that they have been transferred for security purposes to the Collateral Holder, and (b) the Collateral Holder shall be entitled to revoke the Authorization and the Right of Use in section 6.1 above and request and obtain a transfer of
possession of the Transferred Assets to the Collateral Holder or its designee, including without limitation any affiliate. 

  
 5 

	8.2	The Collateral Holder shall be further entitled to revoke the Authorization and the Right of Use relating to the Transferred Assets in section 6.1 above and request a
transfer of possession of the Transferred Assets to the Collateral Holder or its designee, including without limitation any affiliate if the Transferor materially breaches its obligations under this Agreement, in particular its obligations to keep
the Transferred Assets in good working order (Clause 6.2) and not to dispose of the Transferred Assets without the Collateral Holder’s consent (Clause 6.1). 

 

	9.	RIGHT OF REALISATION 

  

	9.1	At any time after the occurrence of an Event of Default, the Collateral Holder shall be entitled to realize the Transferred Assets. The Collateral Holder shall give to
the Transferor five (5) Business Days’ prior written notice of its intention to realize the Transferred Assets. Such notice is not necessary if an application for the institution of insolvency proceedings or similar proceedings is filed by
or against the Transferor. 

  

	9.2	The Collateral Holder has the right to realize the Transferred Assets by way of a private sale, a public auction or by way of a declaration vis-à-vis the
Transferor that the Collateral Holder or its designee, including without limitation any affiliate will permanently retain title to the Transferred Assets at the then current market price. Furthermore, the Collateral Holder may request the Transferor
to realize the Transferred Assets in accordance with the Collateral Holder’s instructions. 

  

	9.3	The Collateral Holder may, in its sole discretion, determine which of the Transferred Assets shall be used to satisfy the Secured Obligations. The Collateral Holder
will only realize the Transferred Assets to the extent necessary to satisfy the Secured Obligations. 

  

	9.4	The Transferor shall promptly provide to the Collateral Holder all documents of title and other documents relating to the Transferred Assets. 

 

	9.5	After the complete, unconditional and irrevocable discharge of all Secured Obligations any remaining proceeds resulting from the realization of the Transferred Assets
shall be promptly transferred to the Transferor at its own cost and expense. 

  

	10.	RETRANSFER OF TRANSFERRED ASSETS 

  

	10.1	Upon complete and irrevocable satisfaction of the Secured Obligations, the Collateral Holder shall at the cost of the Transferor retransfer any remaining Transferred
Assets to the Transferor, who shall accept such retransfer, and surrender any excess proceeds resulting from any realization thereof. The Collateral Holder will transfer any Transferred Assets to a third person if and to the extent so required by
law. 

  

	10.2	If at any time the total value of the Transferred Assets which can be expected to be realized after an Event of Default has occurred (the “Realizable
Value”) other than temporarily exceeds 110% of the amount of the Secured Obligations (the “Limit”), the Collateral Holder shall upon the Transferor’s request retransfer or release such part of the Transferred Assets as
the Collateral Holder may in its reasonable discretion determine so as to reduce the realizable value of the Transferred Assets to the Limit (Sicherheitenfreigabe). 

  
 6 

	10.3	The Transferor and the Collateral Holder agree that the Realizable Value of the Transferred Assets shall be determined as follows: 

 

	10.3.1	The Realizable Value shall be determined on the basis of the fair market value of the Transferred Assets at the time of the Transferor’s request for release of any
Transferred Assets. In the absence of a fair market value, the Realizable Value shall be determined on the basis of the book value. 

  

	10.3.2	In case any Transferred Assets are encumbered with any superior rights in favor of third parties, contrary to the provisions of section 5 above, the value pursuant to
Clause 10.3.1 shall be reduced by the amount of all outstanding claims secured by such unauthorized rights. 

  

	10.3.3	From the value determined pursuant to Clause 10.3.2, an appropriate security discount shall be made taking into account any possible deficit in the proceeds, in
particular due to the age of the Transferred Assets or the fact that they are being realized by way of a compulsory sale. 

  

	11.	RIGHT OF INSPECTION 

  

	11.1	The Transferor undertakes to provide the Collateral Holder promptly at its request with all information and documents which are necessary for perfecting and/or
enforcing the respective security created hereby. 

  

	11.2	The Transferor authorizes the Collateral Holder to inspect the Transferred Assets at the Premises during normal business hours and upon reasonable notice, or to have
them inspected by a duly authorized representative. 

  

	11.3	To the extent that the relevant Transferred Assets are in the possession of a third party, the Transferor hereby instructs such third party to allow an inspection by
the Collateral Holder of the Transferred Assets at such third party’s premises. 

  

	12.	BOOKKEEPING AND DATA-PROCESSING 

  

	12.1	If proof or documents which are necessary to identify the Transferred Assets have been handed over by the Transferor to a third party (in particular a bookkeeping firm
or a tax consultant) the Transferor hereby assigns to the Collateral Holder, which accepts such assignment, its right to demand from such third party the return of the information and documents. The Transferor hereby instructs the third party to
provide to the Collateral Holder upon its demand such information and documents which the Collateral Holder deems necessary in its reasonable discretion to perfect and/or enforce the Security Interest. 

 

	12.2	If details concerning the Transferred Assets or any part thereof have been stored in an electronic data processing system, then upon the occurrence of an Event of
Default, the Transferor shall grant to the Collateral Holder and its designees access to the computer and or data processing system, including the peripheral equipment and all data concerning the Transferred Assets or any part thereof. Any
assistance required shall be provided to the Collateral Holder. If a third party handles the electronic processing of data, then upon the occurrence of an Event of Default the Transferor hereby assigns to the Collateral Holder, which accepts such
assignment, all rights against such third party relating to these services, and instructs such third party to handle the processing of data for the Collateral Holder upon its demand as it did for the Transferor. 

For the avoidance of doubt, nothing contained in or contemplated by this Agreement shall require the Transferor to act in violation of the
German Data Protection Act (Bundesdatenschutzgesetz). 
  

	13.	UNDERTAKINGS OF THE TRANSFEROR 

  

	13.1	During the term of this Agreement, the Transferor undertakes to the Collateral Holder: 

 

	 	(a)	to take all actions or make all declarations the Collateral Holder may require for perfecting, protecting or enforcing the Security Interest intended to be created by
this Agreement at the Transferor’s cost and expense; 

  
 7 

	 	(b)	not to create or permit to subsist any encumbrance over any of the Transferred Assets or any interest therein or otherwise sell, transfer or dispose of any of the
Transferred Assets or knowingly do or permit to be done, anything which might depreciate, jeopardize or otherwise directly or indirectly prejudice the value of such Transferred Assets or any interest therein; 

 

	 	(c)	to obtain, comply with the terms of and do all that is necessary to maintain in full force and effect all authorizations, approvals, licenses and consents required in
or by law to enable the Transferor lawfully to enter into and perform its obligations under this Agreement and to ensure the legality, validity, enforceability or admissibility in evidence of this Agreement; 

 

	 	(d)	to notify the Collateral Holder without undue delay (unverzüglich) of any event or circumstance which might reasonably be expected to have a material
adverse effect on the Security Interests granted hereunder; and 

  

	 	(e)	to notify the Collateral Holder without undue delay of any attachment (Pfändung) and/or any third parties bringing claims in respect of the Transferred
Assets or any part thereof or any other measures which could jeopardize the Collateral Holder’s rights relating to the Transferred Assets or materially impair their value. The Transferor shall inform the relevant attaching creditor immediately
about the Collateral Holder’s Security Interest. 

  

	13.2	In case any of the Transferred Assets are encumbered by a statutory lien (gesetzliches Pfandrecht), the Transferor shall provide to the Collateral Holder upon
its request proof of due payment of any claim secured by such statutory lien. If the Transferor fails to provide such proof of payment, the Collateral Holder shall be entitled to discharge any secured obligations at the Transferor’s expense.

  

	13.3	A consent required from the Collateral Holder under this Clause 13 may be withheld if the Transferor cannot prove that the contemplated action for which such consent is
required would maintain the full legal and economic quality and effectiveness of the Security Interest. 

  

	14.	REPRESENTATIONS AND WARRANTIES 

 The Transferor represents and warrants to the Collateral Holder that: 
  

	 	(a)	at the date hereof it is not unable to pay its debts as and when they fall due (zahlungsunfähig), over-indebted (überschuldet) or subject to
imminent illiquidity (drohende Zahlungsunfähigkeit), all within the meaning of Sections 17 to 19 of the German Insolvency Act (Insolvenzordnung) or subject to any insolvency proceedings (Insolvenzverfahren); and

  

	 	(b)	other than (i) liens arising under statutory law or (ii) contractual liens which are customary in the trade of the Transferor, it is and will be the sole
legal and beneficial (wirtschaftlicher) owner, part owner or holder of an inchoate right in respect of the Transferred Assets and such Transferred Assets are free from any rights of third parties (including pre-emption rights) and in each
case free from encumbrances and can be freely transferred. 

  

	15.	INDEMNITY 

  

	15.1	The Collateral Holder shall not be liable for any loss or damage suffered by the Transferor save in respect of such loss or damage suffered as a result of the willful
misconduct or gross negligence of the Collateral Holder. 

  

	15.2	The Transferor will indemnify and hold the Collateral Holder harmless against any losses, actions, claims, expenses, demands and liabilities which it may incur in
connection with any act or omission in the exercising or purported exercising of the powers contained herein and occasioned by any breach of the Transferor of any of its obligations or undertakings herein contained other than to the extent that such
losses, actions, claims, expenses, demands and liabilities are incurred or brought against the Collateral Holder as a result of the willful misconduct or gross negligence of the Collateral Holder. 

  
 8 

	16.	ASSIGNEES AND TRANSFEREES 

The Collateral Holder shall be entitled to assign or otherwise transfer any and all of its rights and duties under this Agreement to a
third party. The Transferor shall not be entitled to make any such transfer. 
  

	17.	DURATION AND INDEPENDENCE 

  

	17.1	This Agreement shall remain in full force and effect until complete satisfaction of the Secured Obligations. This Agreement shall not cease to exist if the Secured
Obligations have only temporarily been discharged. 

  

	17.2	This Agreement shall create a continuing security and no change, amendment, supplement or novation of the Loan Agreement shall affect the validity or the scope of this
Agreement or the obligations which are imposed on the Transferor hereunder. 

  

	18.	COSTS AND EXPENSES 

 All
reasonable costs, charges, fees and expenses together with any applicable value added tax arising in connection with this Agreement, if any, or its preparation, execution, or amendment, including reasonable fees for legal advisers, shall be borne by
the Transferor. 
  

	19.	NOTICES AND LANGUAGE 

  

	19.1	Any notice or other communication under or in connection with this Agreement shall be in writing and shall be delivered personally, or sent by mail, fax transmission or
cable to the following addresses: 

  

			
	to the Transferor:	  	inContact Ltd.
		
		  	Address: 7730 South Union Park Avenue, Suite 500, Salt Lake City, UT 84047
		
		  	Fax: 888.888.9115
		
		  	Attention: Gregory S. Ayers, CFO
		
	 to the Collateral Holder:
	  	Siemens Enterprise Communications, Inc.
		
		  	Address: 1881 Campus Commons Drive, Reston, VA 20191, USA
		
		  	 Fax: +1 703 262 3080

		
		  	 Attention: General Counsel

 or to such address as the recipient may have notified in writing. Proof of posting or dispatch of any
notice or communication to the Transferor shall be deemed (widerlegbare Vermutung) to be proof of receipt in the case of a letter, on the third business day in the country of receipt after posting and in the case of a fax transmission or
cable on the first business day in the country of receipt immediately following the date of its dispatch. 

  
 9 

	19.2	Any notice or other communication under or in connection with this Agreement shall be in the English language or, if in any other language, accompanied by a translation
into English. In the event of any conflict between the English text and the text in any other language, the English text shall prevail, except that where a German translation of a legal term appears in such text, the German translation shall
prevail. 

  

	20.	PARTIAL INVALIDITY; NO IMPLIED WAIVER 

  

	20.1	Without prejudice to any other provision hereof, if at any time any one (or more) provision(s) hereof is or becomes invalid, illegal or unenforceable in any respect in
any jurisdiction or with respect to any party, or if the parties become aware of any omission (Vertragslücke) hereto of any terms which were intended to be included in this Agreement, such invalidity, illegality, unenforceability in such
jurisdiction or with respect to such party or parties or such omission shall not, to the fullest extent permitted by applicable law, render invalid, illegal or unenforceable such provision or provisions in any other jurisdiction or with respect to
any other party or parties hereto and shall not affect or impair the validity, legality and enforceability of the remaining provisions hereof. Such invalid, illegal or unenforceable provision or such omission shall be deemed to be replaced by the
parties with a provision which comes as close as reasonably possible to the commercial intentions of the invalid, illegal, unenforceable or omitted provision. 

 

	20.2	No failure to exercise, nor any delay in exercising, on the part of the Collateral Holder, any right or remedy hereunder shall operate as a waiver thereof, nor shall
any single or partial exercise of any right or remedy prevent any further or other exercise thereof or the exercise of any other right or remedy. The rights and remedies provided hereunder are cumulative and not exclusive of any rights or remedies
provided by law. 

  

	21.	CHOICE OF LAW AND PLACE OF JURISDICTION 

  

	21.1	This Agreement is governed by and shall be construed in accordance with the laws of the Federal Republic of Germany. 

 

	21.2	The District Court (Landgericht) in Munich, Federal Republic of Germany, shall have exclusive jurisdiction of any and all disputes arising in connection with
this Agreement. 

  
 10 

 Schedule 1 
 Site Plan of Premises 
 marked to show section(s) where Transferred Assets are kept

 Addresses of Premises: 
 Equinix

 Lärchenstrasse 110 
 65933
Frankfurt – Griesheim 
 Germany 

Equinix 
 Arnulfstrasse 32 

80335 Munich 
 Germany 

  
 11 

 Schedule 2 
 List of Transferred Assets transferred 
 The list of Transferred Assets shall consist of
the totality of assets listed on one or more Installation Certificates signed by the parties subsequent to the date hereof that specifically reference this Agreement and set forth (i) the location where the each Transferred Asset is stored,
(ii) a specific description of each Transferred Asset, (iii) the number thereof and (iv) the amount for which each such asset was purchased (if applicable). 

  
 12 

 EXECUTION PAGE 

 

	1.	inContract Ltd. 

 as
Transferor 
  

					
		 	By:	 	 
			
		 		 	 

  

	2.	Siemens Enterprise Communications, Inc. 

 as Collateral Holder 
  

					
		 	By:	 	 
		 		 	Stephen Juge
		 		 	Sr. Vice President and General Counsel

  
 13

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00200-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00200-of-00352.parquet"}]]