Document:

<PAGE>

                                                                 Exhibit 10.10

SILICON VALLEY BANK

                           LOAN AND SECURITY AGREEMENT

BORROWERS:        OPEN MARKET, INC.
                  FUTURETENSE, INC.
ADDRESS:          ONE WAYSIDE ROAD
                  BURLINGTON, MASSACHUSETTS 01803

DATE:             FEBRUARY 28, 2001

THIS LOAN AND SECURITY AGREEMENT is entered into on the above date between
SILICON VALLEY BANK, a California-chartered bank, with its principal place of
business at 3003 Tasman Drive, Santa Clara, California 95054 and with a loan
production office located at One Newton Executive Park, Suite 200, 2221
Washington Street, Newton, Massachusetts 02646 ("Silicon") and the borrowers
named above (individually and collectively, jointly and severally, the
"Borrower"), with offices located at the above address ("Borrower's Address").
The Schedule and Exhibits to this Agreement (the "Schedule" and the "Exhibits,"
respectively) shall for all purposes be deemed to be part of this Agreement, and
the same are integral parts of this Agreement. (Definitions of certain terms
used in this Agreement are set forth in Section 8 below.)

1.       LOANS.

         1.1 LOANS. Silicon will make loans to Borrower (the "Loans"), in
amounts determined by Silicon in its sole discretion, up to the amounts (the
"Credit Limit") shown on the Schedule, provided no Default or Event of Default
has occurred and is continuing, and subject to deduction of any Reserves for
accrued interest and such other Reserves as Silicon deems proper from time to
time.

         1.2 INTEREST. All Loans and all other monetary Obligations shall bear
interest at the rate shown on the Schedule, except where expressly set forth to
the contrary in this Agreement. Interest shall be payable monthly, on the last
day of the month. Interest may, in Silicon's discretion, be charged to
Borrower's loan account, and the same shall thereafter bear interest at the same
rate as the other Loans. Silicon may, in its discretion, charge interest to
Borrower's Deposit Accounts maintained with Silicon.

         1.3 OVERADVANCES. If at any time or for any reason the total of all
outstanding Loans and all other Obligations exceeds the Credit Limit (an
"Overadvance"), Borrower shall immediately pay the amount of the excess to
Silicon, without notice or demand. Without limiting Borrower's obligation to
repay to Silicon on demand the amount of any Overadvance, Borrower agrees to pay
Silicon interest on the outstanding amount of any Overadvance, on demand, at a
rate equal to the interest rate which would otherwise be applicable to the
Overadvance, plus an additional two percent (2%) per annum.

         1.4 FEES. Borrower shall pay Silicon the fees shown on the Schedule,
which are in addition to all interest and other sums payable to Silicon and are
not refundable.

<PAGE>

         1.5 LETTERS OF CREDIT. At the request of Borrower, Silicon may, in its
sole discretion, issue or arrange for the issuance of letters of credit for the
account of Borrower, in each case in form and substance satisfactory to Silicon
in its sole discretion (collectively, "Letters of Credit"). The aggregate face
amount of all outstanding Letters of Credit from time to time (plus all Silicon
exposure under any foreign exchange contracts) shall not exceed the amount shown
on the Schedule (the "Letter of Credit Sublimit"), and shall be reserved against
Loans which would otherwise be available hereunder. Borrower shall pay all bank
charges (including charges of Silicon) for the issuance of Letters of Credit,
together with such additional fee as Silicon's letter of credit department shall
charge in connection with the issuance of the Letters of Credit. Any payment by
Silicon under or in connection with a Letter of Credit shall constitute a Loan
hereunder on the date such payment is made. Each Letter of Credit shall have an
expiry date no later than thirty days prior to the Maturity Date. Borrower
hereby agrees to indemnify, save, and hold Silicon harmless from any loss, cost,
expense, or liability, including payments made by Silicon, expenses, and
reasonable attorneys' fees incurred by Silicon arising out of or in connection
with any Letters of Credit. Borrower agrees to be bound by the regulations and
interpretations of the issuer of any Letters of Credit guarantied by Silicon and
opened for Borrower's account or by Silicon's interpretations of any Letter of
Credit issued by Silicon for Borrower's account, and Borrower understands and
agrees that Silicon shall not be liable for any error, negligence, or mistake,
whether of omission or commission, in following Borrower's instructions or those
contained in the Letters of Credit or any modifications, amendments, or
supplements thereto. Borrower understands that Letters of Credit may require
Silicon to indemnify the issuing bank for certain costs or liabilities arising
out of claims by Borrower against such issuing bank. Borrower hereby agrees to
indemnify and hold Silicon harmless with respect to any loss, cost, expense, or
liability incurred by Silicon under any Letter of Credit as a result of
Silicon's indemnification of any such issuing bank. The provisions of this Loan
Agreement, as it pertains to Letters of Credit, and any other present or future
documents or agreements between Borrower and Silicon relating to Letters of
Credit are cumulative.

2.  SECURITY INTEREST.

         2.1 SECURITY INTEREST. To secure the payment and performance of all of
the Obligations when due, and the performance of each of the Borrower's duties
under this Agreement and all documents executed in connection herewith, Borrower
hereby grants to Silicon a continuing security interest in all of Borrower's
interest in the following, whether now owned or hereafter acquired, and wherever
located: All Inventory, Equipment, Receivables, and General Intangibles
(including payment intangibles and software, but excluding Intellectual
Property), all of Borrower's operating accounts and other Deposit Accounts, and
all money, and all property now or at any time in the future in Silicon's
possession (including claims and credit balances), and all proceeds (including
proceeds of any insurance policies, proceeds of proceeds and claims against
third parties), all products and all books and records related to any of the
foregoing (all of the foregoing, together with all other property in which
Silicon may now or in the future be granted a lien or security interest, is
referred to herein, collectively, as the "Collateral"). The security interest
granted herein shall be a first priority security interest in the Collateral.
Silicon may place a "hold" on any Deposit Account, operating account and any
other account pledged as collateral upon and during the continuance of an Event
of Default. Notwithstanding the foregoing, it is expressly acknowledged and
agreed that the security interest created in this Agreement, only with respect
to Exim Eligible Foreign Accounts (as such term is defined in the Exim
Agreement), is subject to and subordinate to the security interest granted to
Silicon in the Exim Agreement with respect to such Exim Eligible Foreign
Accounts, but only to the extent any advances are actually made to the Borrower
based upon such Exim Eligible Foreign Accounts.

         2.2 CONCERNING REVISED ARTICLE 9 OF THE UNIFORM COMMERCIAL CODE. In
anticipation of the possible application, in one or more jurisdictions to the
transactions contemplated hereby, of the revised Article 9 of the Uniform
Commercial Code in the form or substantially in the form approved by the
American Law Institute and the National Conference of Commissioners on Uniform
State Law and contained in the 1999 Official Text of the Uniform Commercial Code
("Revised Article 9"), it is hereby agreed that applying the law of any
jurisdiction in which Revised Article 9 is in effect, the Collateral is all
assets of the Borrower, whether or not within the scope of Revised Article 9.
The Collateral shall include, without limitation, the following categories of
assets as defined in Revised Article 9: goods (including inventory, equipment
and any accessions thereto), instruments (including promissory notes),
documents, accounts (including health-care-insurance receivables, and license
fees), chattel paper

<PAGE>

(whether tangible or electronic), deposit accounts, letter-of-credit rights
(whether or not the letter of credit is evidenced by a writing), commercial tort
claims, securities and all other investment property, general intangibles
(including payment intangibles and software, but excluding Intellectual
Property), supporting obligations and any and all proceeds of any thereof,
wherever located, whether now owned or hereafter acquired. If the Borrower shall
at any time, whether or not Revised Article 9 is in effect in any particular
jurisdiction, acquire a commercial tort claim, as defined in Revised Article 9,
the Borrower shall promptly notify Silicon in a writing signed by the Borrower
of the brief details thereof and grant to Silicon in such writing a security
interest therein and in the proceeds thereof, all upon the terms of this
Agreement, with such writing to be in form and substance satisfactory to
Silicon.

3. REPRESENTATIONS, WARRANTIES AND COVENANTS OF THE BORROWER.

         In order to induce Silicon to enter into this Agreement and to make
Loans, Borrower represents and warrants to Silicon as follows, and Borrower
covenants that the following representations will continue to be true, and that
Borrower will at all times comply with all of the following covenants:

         3.1 CORPORATE EXISTENCE AND AUTHORITY. Borrower is and will continue to
be, duly organized, validly existing and in good standing under the laws of the
jurisdiction of its incorporation. Borrower is and will continue to be qualified
and licensed to do business in all jurisdictions in which any failure to do so
would have a material adverse effect on Borrower. The execution, delivery and
performance by Borrower of this Agreement, and all other documents contemplated
hereby (i) have been duly and validly authorized, (ii) are enforceable against
Borrower in accordance with their terms (except as enforcement may be limited by
equitable principles and by bankruptcy, insolvency, reorganization, moratorium
or similar laws relating to creditors' rights generally), (iii) do not violate
Borrower's articles or certificate of incorporation, Borrower's by-laws, or any
law or any material agreement or instrument which is binding upon Borrower or
its property, and (iv) do not constitute grounds for acceleration of any
material indebtedness or obligation under any material agreement or instrument
which is binding upon Borrower or its property.

         3.2 NAME; TRADE NAMES AND STYLES. The name of Borrower set forth in the
heading to this Agreement is its correct name. Listed on the Schedule are all
prior names of Borrower and all of Borrower's present and prior trade names.
Borrower shall give Silicon 30 days' prior written notice before changing its
name or doing business under any other name. Borrower has complied, and will in
the future comply, with all laws relating to the conduct of business under a
fictitious business name.

         3.3 PLACE OF BUSINESS; LOCATION OF COLLATERAL. The address set forth in
the heading to this Agreement is Borrower's chief executive office. In addition,
Borrower has places of business and Collateral is located only at the locations
set forth on the Schedule. Borrower will give Silicon at least 30 days prior
written notice before opening any additional place of business, changing its
chief executive office, changing its state of formation or moving any of the
Collateral to a location other than Borrower's Address or one of the locations
set forth on the Schedule.

         3.4 TITLE TO COLLATERAL; PERMITTED LIENS. Borrower is now, and will at
all times in the future be, the sole owner of all the Collateral, except for
items of Equipment which are leased by Borrower. The Collateral now is and will
remain free and clear of any and all liens, charges, security interests,
encumbrances and adverse claims, except for Permitted Liens. Silicon now has,
and will continue to have, a first-priority perfected and enforceable security
interest in all of the Collateral, subject only to the Permitted Liens, and
Borrower will at all times defend Silicon and the Collateral against all claims
of others. None of the Collateral now is or will be affixed to any real property
in such a manner, or with such intent, as to become a fixture. Borrower is not
and will not become a lessee under any real property lease pursuant to which the
lessor may obtain any rights in any of the Collateral and no such lease now
prohibits, restrains, impairs or will prohibit, restrain or impair Borrower's
right to remove any Collateral from the leased premises. Whenever any Collateral
is located upon premises in which any third party has an interest (whether as
owner, mortgagee, beneficiary under a deed of trust, lien or otherwise),
Borrower shall, whenever requested by

                                       3

<PAGE>

Silicon, use its best efforts to cause such third party to execute and deliver
to Silicon, in form acceptable to Silicon, such waivers and subordinations as
Silicon shall specify, so as to ensure that Silicon's rights in the Collateral
are, and will continue to be, superior to the rights of any such third party.
Borrower will keep in full force and effect, and will comply with all the terms
of, any lease of real property where any of the Collateral now or in the future
may be located.

         3.5 MAINTENANCE OF COLLATERAL. Borrower will maintain the Collateral in
good working condition, and Borrower will not use the Collateral for any
unlawful purpose. Borrower will immediately advise Silicon in writing of any
material loss or damage to the Collateral.

         3.6 BOOKS AND RECORDS. Borrower has maintained and will maintain at
Borrower's Address complete and accurate books and records, comprising an
accounting system in accordance with generally accepted accounting principles.

         3.7 FINANCIAL CONDITION, STATEMENTS AND REPORTS. All financial
statements now or in the future delivered to Silicon have been, and will be,
prepared in conformity with generally accepted accounting principles and now and
in the future will completely and accurately reflect the financial condition of
Borrower, at the times and for the periods therein stated. Between the last date
covered by any such statement provided to Silicon and the date hereof, there has
been no material adverse change in the financial condition or business of
Borrower. Borrower is now and will continue to be solvent.

         3.8 TAX RETURNS AND PAYMENTS; PENSION CONTRIBUTIONS. Borrower has
timely filed, and will timely file, all tax returns and reports required by
foreign, federal, state and local law, and Borrower has timely paid, and will
timely pay, all foreign, federal, state and local taxes, assessments, deposits
and contributions now or in the future owed by Borrower. Borrower may, however,
defer payment of any contested taxes, provided that Borrower (i) in good faith
contests Borrower's obligation to pay the taxes by appropriate proceedings
promptly and diligently instituted and conducted, (ii) notifies Silicon in
writing of the commencement of, and any material development in, the
proceedings, and (iii) posts bonds or takes any other steps required to keep the
contested taxes from becoming a lien upon any of the Collateral. Borrower is
unaware of any claims or adjustments proposed for any of Borrower's prior tax
years which could result in additional taxes becoming due and payable by
Borrower. Borrower has paid, and shall continue to pay all amounts necessary to
fund all present and future pension, profit sharing and deferred compensation
plans in accordance with their terms, and Borrower has not and will not withdraw
from participation in, permit partial or complete termination of, or permit the
occurrence of any other event with respect to, any such plan which could result
in any liability of Borrower, including any liability to the Pension Benefit
Guaranty Corporation or its successors or any other governmental agency.
Borrower shall, at all times, utilize the services of an outside payroll service
providing for the automatic deposit of all payroll taxes payable by Borrower.

         3.9 COMPLIANCE WITH LAW. Borrower has complied, and will comply, in all
material respects, with all provisions of all foreign, federal, state and local
laws and regulations relating to Borrower, including, but not limited to, those
relating to Borrower's ownership of real or personal property, the conduct and
licensing of Borrower's business, and all environmental matters.

         3.10 LITIGATION. Except as disclosed in the Schedule, there is no
claim, suit, litigation, proceeding or investigation pending or (to best of
Borrower's knowledge) threatened by or against or affecting Borrower in any
court or before any governmental agency (or any basis therefor known to
Borrower) which may result, either separately or in the aggregate, in any
material adverse change in the financial condition or business of Borrower, or
in any material impairment in the ability of Borrower to carry on its business
in substantially the same manner as it is now being conducted. Borrower will
promptly inform Silicon in writing of any claim, proceeding, litigation or
investigation in the future threatened or instituted by or against Borrower
involving any single claim of $200,000 or more, or involving $400,000 or more in
the aggregate.

                                       4

<PAGE>

         3.11 USE OF PROCEEDS. All proceeds of all Loans shall be used solely
for working capital purposes. Borrower is not purchasing or carrying any "margin
stock" (as defined in Regulation U of the Board of Governors of the Federal
Reserve System) and no part of the proceeds of any Loan will be used to purchase
or carry any "margin stock" or to extend credit to others for the purpose of
purchasing or carrying any "margin stock."

4.  RECEIVABLES.

         4.1 REPRESENTATIONS RELATING TO RECEIVABLES. Borrower represents and
warrants to Silicon as follows: Each Receivable with respect to which Loans are
requested by Borrower shall, on the date each Loan is requested and made, (i)
represent an undisputed bona fide existing unconditional obligation of the
Account Debtor created by the sale, delivery, and acceptance of goods or the
rendition of services in the ordinary course of Borrower's business, and (ii)
meet the Minimum Eligibility Requirements set forth in Section 8 below.

         4.2 REPRESENTATIONS RELATING TO DOCUMENTS AND LEGAL COMPLIANCE.
Borrower represents and warrants to Silicon as follows: All statements made and
all unpaid balances appearing in all invoices, instruments and other documents
evidencing the Receivables are and shall be true and correct and all such
invoices, instruments and other documents and all of Borrower's books and
records are and shall be genuine and in all respects what they purport to be,
and all signatories and endorsers have the capacity to contract. All sales and
other transactions underlying or giving rise to each Receivable shall fully
comply with all applicable laws and governmental rules and regulations. To the
best of the Borrower's knowledge, all signatures and endorsements on all
documents, instruments, and agreements relating to all Receivables are and shall
be genuine, and all such documents, instruments and agreements are and shall be
legally enforceable in accordance with their terms.

         4.3 SCHEDULES AND DOCUMENTS RELATING TO RECEIVABLES. Borrower shall
deliver to Silicon transaction reports and loan requests, schedules and
assignments of all Receivables, and schedules of collections, all on Silicon's
standard forms; provided, however, that Borrower's failure to execute and
deliver the same shall not affect or limit Silicon's security interest and other
rights in all of Borrower's Receivables, nor shall Silicon's failure to advance
or lend against a specific Receivable affect or limit Silicon's security
interest and other rights therein. Loan requests received after 12:00 Noon will
not be considered by Silicon until the next Business Day. Any loan request by
one Borrower shall be binding upon the other Borrower for all purposes and each
Borrower shall be liable for all Obligations. Together with each such schedule
and assignment, or later if requested by Silicon, Borrower shall furnish Silicon
with copies (or, at Silicon's request, originals) of all contracts, orders,
invoices, and other similar documents, and all original shipping instructions,
delivery receipts, bills of lading, and other evidence of delivery, for any
goods the sale or disposition of which gave rise to such Receivables, and
Borrower warrants the genuineness of all of the foregoing. Borrower shall also
furnish to Silicon an aged accounts receivable trial balance in such form and at
such intervals as Silicon shall request. In addition, Borrower shall deliver to
Silicon the originals of all instruments, chattel paper, security agreements,
guarantees and other documents and property evidencing or securing any
Receivables, immediately upon receipt thereof and in the same form as received,
with all necessary endorsements, all of which shall be with recourse. Borrower
shall also provide Silicon with copies of all credit memos within two days after
the date issued.

         4.4 COLLECTION OF RECEIVABLES. Borrower shall cause the Account Debtors
to remit all Receivables to Silicon and Silicon shall hold all payments on, and
proceeds of, Receivables in a lockbox account, or such other "blocked account"
as Silicon may specify, pursuant to a blocked account agreement in such form as
Silicon may specify. All such payments on, and proceeds of, Receivables shall be
applied to the Obligations in such order as Silicon shall determine. Silicon or
its designee may, at any time, notify Account Debtors that the Receivables have
been assigned to Silicon upon and during the continuance of an Event of Default.

         4.5. REMITTANCE OF PROCEEDS. All proceeds arising from the disposition
of any Collateral shall be delivered, in kind, by Borrower to Silicon in the
original form in which received by Borrower not later than the following
Business Day after receipt by Borrower, to be applied to the Obligations in such
order as Silicon shall determine; provided that, if no Default or Event of
Default has occurred, Borrower shall not be obligated to remit to

                                       5

<PAGE>

Silicon the proceeds of the sale of worn out or obsolete equipment disposed of
by Borrower in good faith in an arm's length transaction for an aggregate
purchase price of $25,000 or less (for all such transactions in any fiscal
year). Borrower agrees that it will not commingle proceeds of Collateral with
any of Borrower's other funds or property, but will hold such proceeds separate
and apart from such other funds and property and in an express trust for
Silicon. Nothing in this Section 4.5 limits the restrictions on disposition of
Collateral set forth elsewhere in this Agreement.

         4.6 DISPUTES. Borrower shall notify Silicon promptly of all disputes or
claims relating to Receivables. Borrower shall not forgive (completely or
partially), compromise or settle any Receivable for less than payment in full,
or agree to do any of the foregoing, except that Borrower may do so, provided
that: (i) Borrower does so in good faith, in a commercially reasonable manner,
in the ordinary course of business, and in arm's length transactions, which are
reported to Silicon on the regular reports provided to Silicon; (ii) no Default
or Event of Default has occurred and is continuing; and (iii) taking into
account all such discounts settlements and forgiveness, the total outstanding
Loans will not exceed the Credit Limit. Silicon may, at any time after the
occurrence of an Event of Default, settle or adjust disputes or claims directly
with Account Debtors for amounts and upon terms which Silicon considers
advisable in its reasonable credit judgment and, in all cases, Silicon shall
credit Borrower's Loan account with only the net amounts received by Silicon in
payment of any Receivables.

         4.7 RETURNS. Provided no Event of Default has occurred and is
continuing, if any Account Debtor returns any Inventory to Borrower in the
ordinary course of its business, Borrower shall promptly determine the reason
for such return and promptly issue a credit memorandum to the Account Debtor in
the appropriate amount (sending a copy to Silicon). In the event any attempted
return occurs after the occurrence of any Event of Default, Borrower shall (i)
hold the returned Inventory in trust for Silicon, (ii) segregate all returned
Inventory from all of Borrower's other property, (iii) conspicuously label the
returned Inventory as Silicon's property, and (iv) immediately notify Silicon of
the return of any Inventory, specifying the reason for such return, the location
and condition of the returned Inventory, and on Silicon's request deliver such
returned Inventory to Silicon.

         4.8 VERIFICATION. Silicon may, from time to time, verify directly with
the respective Account Debtors the validity, amount and other matters relating
to the Receivables, by means of mail, telephone or otherwise, either in the name
of Borrower or Silicon or such other name as Silicon may choose.

         4.9 NO LIABILITY. Silicon shall not under any circumstances be
responsible or liable for any shortage or discrepancy in, damage to, or loss or
destruction of, any goods, the sale or other disposition of which gives rise to
a Receivable, or for any error, act, omission, or delay of any kind occurring in
the settlement, failure to settle, collection or failure to collect any
Receivable, or for settling any Receivable in good faith for less than the full
amount thereof, nor shall Silicon be deemed to be responsible for any of
Borrower's obligations under any contract or agreement giving rise to a
Receivable. Nothing herein shall, however, relieve Silicon from liability for
its own gross negligence or willful misconduct.

5.  ADDITIONAL DUTIES OF THE BORROWER.

         5.1 FINANCIAL AND OTHER COVENANTS. Borrower shall at all times comply
with the financial and other covenants set forth in the Schedule.

         5.2 INSURANCE. Borrower shall, at all times insure all of the tangible
personal property Collateral and carry such other business insurance, with
insurers reasonably acceptable to Silicon, in such form and amounts as Silicon
may reasonably require, and Borrower shall provide evidence of such insurance to
Silicon, so that Silicon is satisfied that such insurance is, at all times, in
full force and effect. All such insurance policies shall name Silicon as an
additional loss payee, and shall contain a lenders loss payee endorsement in
form reasonably acceptable to Silicon. Upon receipt of the proceeds of any such
insurance, Silicon shall apply such proceeds in reduction of the Obligations as
Silicon shall determine in its sole discretion, except that, provided no Default
or Event of Default has occurred and is continuing, Silicon shall release to
Borrower insurance proceeds with respect to Equipment totaling less than
$100,000, which shall be utilized by Borrower for the replacement of the
Equipment with respect to which

                                       6

<PAGE>

the insurance proceeds were paid. Silicon may require reasonable assurance that
the insurance proceeds so released will be so used. If Borrower fails to provide
or pay for any insurance, Silicon may, but is not obligated to, obtain the same
at Borrower's expense. Borrower shall promptly deliver to Silicon copies of all
reports made to insurance companies.

         5.3 REPORTS. Borrower, at its expense, shall provide Silicon with the
written reports set forth in the Schedule, and such other written reports with
respect to Borrower (including budgets, sales projections, operating plans and
other financial documentation), as Silicon shall from time to time reasonably
specify.

         5.4 ACCESS TO COLLATERAL, BOOKS AND RECORDS. At reasonable times, and
on one Business Day's notice, Silicon, or its agents, shall have the right to
inspect the Collateral, and the right to audit and copy Borrower's books and
records. Silicon shall take reasonable steps to keep confidential all
information obtained in any such inspection or audit, but Silicon shall have the
right to disclose any such information to its auditors, regulatory agencies, and
attorneys, and pursuant to any subpoena or other legal process. The foregoing
inspections and audits shall be at Borrower's expense and the charge therefor
shall be $600 per person per day (or such higher amount as shall represent
Silicon's then current standard charge for the same), plus reasonable out of
pocket expenses. Borrower will not enter into any agreement with any accounting
firm, service bureau or third party to store Borrower's books or records at any
location other than Borrower's Address, without first obtaining Silicon's
written consent, which may be conditioned upon such accounting firm, service
bureau or other third party agreeing to give Silicon the same rights with
respect to access to books and records and related rights as Silicon has under
this Loan Agreement. Borrower waives the benefit of any accountant-client
privilege or other evidentiary privilege precluding or limiting the disclosure,
divulgence or delivery of any of its books and records (except that Borrower
does not waive any attorney-client privilege).

         5.5 NEGATIVE COVENANTS. Except as may be permitted in the Schedule,
Borrower shall not, without Silicon's prior written consent, do any of the
following: (i) merge or consolidate with another corporation or entity; (ii)
acquire any assets, except in the ordinary course of business; (iii) enter into
any other transaction outside the ordinary course of business; (iv) sell or
transfer any Collateral, except for the sale of finished Inventory in the
ordinary course of Borrower's business, and except for the sale of obsolete or
unneeded Equipment in the ordinary course of business; (v) store any Inventory
or other Collateral with any warehouseman or other third party; (vi) sell any
Inventory on a sale-or-return, guaranteed sale, consignment, or other contingent
basis; (vii) make any loans of any money or other assets; (viii) incur any debts
outside the ordinary course of business; (ix) guarantee or otherwise become
liable with respect to the obligations of another party or entity; (x) pay or
declare any dividends on Borrower's stock (except for dividends payable solely
in stock of Borrower); (xi) redeem, retire, purchase or otherwise acquire,
directly or indirectly, any of Borrower's stock; (xii) make any change in
Borrower's capital structure which would have a material adverse effect on
Borrower or on the prospect of repayment of the Obligations; (xiii) pay total
compensation, including salaries, fees, bonuses, commissions, and all other
payments, whether directly or indirectly, in money or otherwise, to Borrower's
executives, officers and directors (or any relative thereof) in an amount in
excess of the amount set forth on the Schedule; or (xiv) dissolve or elect to
dissolve. Transactions permitted by the foregoing provisions of this Section 5.5
are only permitted if no Default or Event of Default would occur as a result of
such transaction.

         5.6 LITIGATION COOPERATION. Should any third-party suit or proceeding
be instituted by or against Silicon with respect to any Collateral or in any
manner relating to Borrower, Borrower shall, without expense to Silicon, make
available Borrower and its officers, employees and agents and Borrower's books
and records, to the extent that Silicon may deem them reasonably necessary in
order to prosecute or defend any such suit or proceeding.

         5.7 FURTHER ASSURANCES. Borrower agrees, at its expense, on request by
Silicon, to execute all documents and take all actions, as Silicon may deem
reasonably necessary or useful in order to perfect and maintain Silicon's
perfected security interest in the Collateral, and in order to fully consummate
the transactions contemplated by this Agreement.

                                       7

<PAGE>

6.   TERM.

         6.1 MATURITY DATE. This Agreement shall continue in effect until the
maturity date set forth on the Schedule (the "Maturity Date"); provided that the
Maturity Date may be extended upon written agreement of the parties hereto.

         6.2 PAYMENT OF OBLIGATIONS. On the Maturity Date or on any earlier
effective date of termination, Borrower shall pay and perform in full all
Obligations, whether evidenced by installment notes or otherwise, and whether or
not all or any part of such Obligations are otherwise then due and payable.
Without limiting the generality of the foregoing, if on the Maturity Date, or on
any earlier effective date of termination, there are any outstanding Letters of
Credit issued by Silicon or issued by another institution based upon an
application, guarantee, indemnity or similar agreement on the part of Silicon,
then on such date Borrower shall provide to Silicon cash collateral in an amount
equal to the face amount of all such Letters of Credit plus all interest, fees
and cost due or to become due in connection therewith, to secure all of the
Obligations relating to said Letters of Credit, pursuant to Silicon's then
standard form cash pledge agreement. Notwithstanding any termination of this
Agreement, all of Silicon's security interests in all of the Collateral and all
of the terms and provisions of this Agreement shall continue in full force and
effect until all Obligations have been paid and performed in full; provided
that, without limiting the fact that Loans are subject to the discretion of
Silicon, Silicon may, in its sole discretion, refuse to make any further Loans
after termination. No termination shall in any way affect or impair any right or
remedy of Silicon, nor shall any such termination relieve Borrower of any
Obligation to Silicon, until all of the Obligations have been paid and performed
in full. Upon payment and performance in full of all the Obligations and written
termination of this Agreement by Silicon, Silicon shall promptly deliver to
Borrower termination statements, requests for reconveyances and such other
documents as may be required to fully terminate Silicon's security interests.

7.  EVENTS OF DEFAULT AND REMEDIES.

         7.1 EVENTS OF DEFAULT. The occurrence of any of the following events
shall constitute an "Event of Default" under this Agreement, and Borrower shall
give Silicon immediate written notice thereof: (a) Any warranty, representation,
statement, report or certificate made or delivered to Silicon by Borrower or any
of Borrower's officers, employees or agents, now or in the future, shall be
untrue or misleading in a material respect; or (b) Borrower shall fail to pay
when due any Loan or any interest thereon or any other monetary Obligation; or
(c) the total Loans and other Obligations outstanding at any time shall exceed
the Credit Limit; or (d) Borrower shall fail to comply with any of the financial
covenants set forth in the Schedule or shall fail to perform any other
non-monetary Obligation which by its nature cannot be cured; or (e) Borrower
shall fail to perform any other non-monetary Obligation, which failure is not
cured within 5 Business Days after the date due; or (f) any levy, assessment,
attachment, seizure, lien or encumbrance (other than a Permitted Lien) is made
on all or any part of the Collateral, including, without limitation, the service
of process upon Silicon seeking to attach, by trustee, mesne, or other process,
any of the Borrower's funds on deposit with, or assets of the Borrower in the
possession of, Silicon; or (g) any default or event of default occurs under any
obligation secured by a Permitted Lien, which is not cured within any applicable
cure period or waived in writing by the holder of the Permitted Lien; or (h)
Borrower breaches any material contract or obligation, which has or may
reasonably be expected to have a material adverse effect on Borrower's business
or financial condition; or (i) Dissolution, termination of existence, insolvency
or business failure of Borrower; or appointment of a receiver, trustee or
custodian, for all or any part of the property of, assignment for the benefit of
creditors by, or the commencement of any proceeding by Borrower under any
reorganization, bankruptcy, insolvency, arrangement, readjustment of debt,
dissolution or liquidation law or statute of any jurisdiction, now or in the
future in effect; or (j) the commencement of any proceeding against Borrower or
any guarantor of any of the Obligations under any reorganization, bankruptcy,
insolvency, arrangement, readjustment of debt, dissolution or liquidation law or
statute of any jurisdiction, now or in the future in effect, which is not cured
by the dismissal thereof within 30 days after the date commenced; or (k)
revocation or termination of, or limitation or denial of liability upon, any
guaranty of the Obligations or any attempt to do any of the foregoing, or
commencement of proceedings by any guarantor of any of the Obligations under any
bankruptcy or insolvency law; or (l) revocation or termination of, or limitation
or denial of liability upon, any pledge of any

                                       8

<PAGE>

certificate of deposit, securities or other property or asset of any kind
pledged by any third party to secure any or all of the Obligations, or any
attempt to do any of the foregoing, or commencement of proceedings by or against
any such third party under any bankruptcy or insolvency law; or (m) Borrower
makes any payment on account of any indebtedness or obligation which has been
subordinated to the Obligations other than as permitted in the applicable
subordination agreement, or if any Person who has subordinated such indebtedness
or obligations terminates or in any way limits his subordination agreement; or
(n) Borrower shall generally not pay its debts as they become due, or Borrower
shall conceal, remove or transfer any part of its property, with intent to
hinder, delay or defraud its creditors, or make or suffer any transfer of any of
its property which may be fraudulent under any bankruptcy, fraudulent conveyance
or similar law; or (o) there shall be a material adverse change in Borrower's
business or financial condition; or (p) Silicon, acting in good faith and in a
commercially reasonable manner, deems itself insecure because of the occurrence
of an event prior to the effective date hereof of which Silicon had no knowledge
on the effective date or because of the occurrence of an event on or subsequent
to the effective date; or (q) any default or Event of Default occurs under any
agreement entered into or to be entered into between Borrower and Silicon,
including, without limitation, under the Exim Agreement or the Factoring
Agreement; or (r) any default or Event of Default under any guaranty of the
Obligations hereunder or under any document executed in connection therewith
(including, without limitation, under any Security Agreement), as each may be
amended from time. Silicon may cease making any Loans hereunder during any of
the above cure periods, and thereafter if an Event of Default has occurred.

         7.2 REMEDIES. Upon the occurrence of any Event of Default, and at any
time thereafter, Silicon, at its option, and without notice or demand of any
kind (all of which are hereby expressly waived by Borrower), may do any one or
more of the following: (a) Cease making Loans or otherwise extending credit to
Borrower under this Agreement or any other document or agreement; (b) Accelerate
and declare all or any part of the Obligations to be immediately due, payable,
and performable, notwithstanding any deferred or installment payments allowed by
any instrument evidencing or relating to any Obligation; (c) Take possession of
any or all of the Collateral wherever it may be found, and for that purpose
Borrower hereby authorizes Silicon without judicial process to enter onto any of
Borrower's premises without interference to search for, take possession of,
keep, store, or remove any of the Collateral, and remain on the premises or
cause a custodian to remain on the premises in exclusive control thereof,
without charge for so long as Silicon deems it reasonably necessary in order to
complete the enforcement of its rights under this Agreement or any other
agreement; provided, however, that should Silicon seek to take possession of any
of the Collateral by Court process, Borrower hereby irrevocably waives: (i) any
bond and any surety or security relating thereto required by any statute, court
rule or otherwise as an incident to such possession; (ii) any demand for
possession prior to the commencement of any suit or action to recover possession
thereof; and (iii) any requirement that Silicon retain possession of, and not
dispose of, any such Collateral until after trial or final judgment; (d) Require
Borrower to assemble any or all of the Collateral and make it available to
Silicon at places designated by Silicon which are reasonably convenient to
Silicon and Borrower, and to remove the Collateral to such locations as Silicon
may deem advisable; (e) Complete the processing, manufacturing or repair of any
Collateral prior to a disposition thereof and, for such purpose and for the
purpose of removal, Silicon shall have the right to use Borrower's premises,
vehicles, hoists, lifts, cranes, equipment and all other property without
charge; (f) Sell, lease or otherwise dispose of any of the Collateral, in its
condition at the time Silicon obtains possession of it or after further
manufacturing, processing or repair, at one or more public and/or private sales,
in lots or in bulk, for cash, exchange or other property, or on credit, and to
adjourn any such sale from time to time without notice other than oral
announcement at the time scheduled for sale. Silicon shall have the right to
conduct such disposition on Borrower's premises without charge, for such time or
times as Silicon deems reasonable, or on Silicon's premises, or elsewhere and
the Collateral need not be located at the place of disposition. Silicon may
directly or through any affiliated company purchase or lease any Collateral at
any such public disposition, and if permissible under applicable law, at any
private disposition. Any sale or other disposition of Collateral shall not
relieve Borrower of any liability Borrower may have if any Collateral is
defective as to title or physical condition or otherwise at the time of sale;
(g) Demand payment of, and collect any Receivables and General Intangibles
comprising Collateral and, in connection therewith, Borrower irrevocably
authorizes Silicon to endorse or sign Borrower's name on all collections,
receipts, instruments and other documents, to take possession of and open mail
addressed to Borrower and remove therefrom payments made with respect to any
item of the Collateral or proceeds thereof, and, in

                                       9

<PAGE>
Silicon's sole discretion, to grant extensions of time to pay, compromise claims
and settle Receivables and the like for less than face value; (h) Offset against
any sums in any of Borrower's or any guarantor's general, special, operating or
other Deposit Accounts with Silicon, or other property now or hereafter in the
possession, custody, safekeeping or control of Silicon or any entity under the
control of Silicon or in transit to any of them. At any time after the
occurrence and during the continuance of an Event of Default, without demand or
notice, Silicon may set off the same or any part thereof and apply the same to
any liability or obligation of Borrower and any guarantor even though unmatured
and regardless of the adequacy of any other collateral securing the Loans or any
Obligations. Any and all rights to require Silicon to exercise its rights or
remedies with respect to any other collateral which secures the Loans, prior to
exercising its right of setoff with respect to such deposits, credits or other
property of the Borrower or any guarantor, are hereby knowingly, voluntarily and
irrevocably waived; and (i) Demand and receive possession of any of Borrower's
federal and state income tax returns and the books and records utilized in the
preparation thereof or referring thereto. All reasonable attorneys' fees,
expenses, costs, liabilities and obligations incurred by Silicon with respect to
the foregoing shall be added to and become part of the Obligations, shall be due
on demand, and shall bear interest at a rate equal to the highest interest rate
applicable to any of the Obligations. Without limiting any of Silicon's rights
and remedies, from and after the occurrence of any Event of Default, the
interest rate applicable to the Obligations shall be increased by an additional
four percent (4%) per annum.

         7.3 STANDARDS FOR DETERMINING COMMERCIAL REASONABLENESS. Borrower and
Silicon agree that a sale or other disposition (collectively, "sale") of any
Collateral which complies with the following standards will conclusively be
deemed to be commercially reasonable: (i) Notice of the sale is given to
Borrower at least seven days prior to the sale, and, in the case of a public
sale, notice of the sale is published at least seven days before the sale in a
newspaper of general circulation in the county where the sale is to be
conducted; (ii) Notice of the sale describes the collateral in general,
non-specific terms; (iii) The sale is conducted at a place designated by
Silicon, with or without the Collateral being present; (iv) The sale commences
at any time between 8:00 a.m. and 6:00 p.m; (v) Payment of the purchase price in
cash or by cashier's check or wire transfer is required; (vi) With respect to
any sale of any of the Collateral, Silicon may (but is not obligated to) direct
any prospective purchaser to ascertain directly from Borrower any and all
information concerning the same. Silicon shall be free to employ other methods
of noticing and selling the Collateral, in its discretion, if they are
commercially reasonable.

         7.4 POWER OF ATTORNEY. Upon the occurrence of any Event of Default,
without limiting Silicon's other rights and remedies, Borrower grants to Silicon
an irrevocable power of attorney coupled with an interest, authorizing and
permitting Silicon (acting through any of its employees, attorneys or agents) at
any time, at its option, but without obligation, with or without notice to
Borrower, and at Borrower's expense, to do any or all of the following, in
Borrower's name or otherwise, but Silicon agrees to exercise the following
powers in a commercially reasonable manner: (a) Execute on behalf of Borrower
any documents that Silicon may, in its sole discretion, deem advisable in order
to perfect and maintain Silicon's security interest in the Collateral, or in
order to exercise a right of Borrower or Silicon, or in order to fully
consummate all the transactions contemplated under this Agreement, and all other
present and future agreements; (b) Execute on behalf of Borrower any document
exercising, transferring or assigning any option to purchase, sell or otherwise
dispose of or to lease (as lessor or lessee) any real or personal property which
is part of Silicon's Collateral or in which Silicon has an interest; (c) Execute
on behalf of Borrower, any invoices relating to any Receivable, any draft
against any Account Debtor and any notice to any Account Debtor, any proof of
claim in bankruptcy, any Notice of Lien, claim of mechanic's, materialman's or
other lien, or assignment or satisfaction of mechanic's, materialman's or other
lien; (d) Take control in any manner of any cash or non-cash items of payment or
proceeds of Collateral; endorse the name of Borrower upon any instruments, or
documents, evidence of payment or Collateral that may come into Silicon's
possession; (e) Endorse all checks and other forms of remittances received by
Silicon; (f) Pay, contest or settle any lien, charge, encumbrance, security
interest and adverse claim in or to any of the Collateral, or any judgment based
thereon, or otherwise take any action to terminate or discharge the same; (g)
Grant extensions of time to pay, compromise claims and settle Receivables and
General Intangibles for less than face value and execute all releases and other
documents in connection therewith; (h) Pay any sums required on account of
Borrower's taxes or to secure the release of any liens therefor, or both; (i)
Settle and adjust, and give releases of, any insurance claim that relates to any
of the Collateral and obtain payment therefor; (j) Instruct any third party
having custody or control of any books or records belonging to, or relating to,

                                       10
<PAGE>

Borrower to give Silicon the same rights of access and other rights with respect
thereto as Silicon has under this Agreement; and (k) Take any action or pay any
sum required of Borrower pursuant to this Agreement and any other present or
future agreements. Any and all reasonable sums paid and any and all reasonable
costs, expenses, liabilities, obligations and attorneys' fees incurred by
Silicon with respect to the foregoing shall be added to and become part of the
Obligations, shall be payable on demand, and shall bear interest at a rate equal
to the highest interest rate applicable to any of the Obligations. In no event
shall Silicon's rights under the foregoing power of attorney or any of Silicon's
other rights under this Agreement be deemed to indicate that Silicon is in
control of the business, management or properties of Borrower.

         7.5 APPLICATION OF PROCEEDS. All proceeds realized as the result of any
sale of the Collateral shall be applied by Silicon first to the reasonable
costs, expenses, liabilities, obligations and attorneys' fees incurred by
Silicon in the exercise of its rights under this Agreement, second to the
interest due upon any of the Obligations, and third to the principal of the
Obligations, in such order as Silicon shall determine in its sole discretion.
Any surplus shall be paid to Borrower or other persons legally entitled thereto;
Borrower shall remain liable to Silicon for any deficiency. If, Silicon, in its
sole discretion, directly or indirectly enters into a deferred payment or other
credit transaction with any purchaser at any sale of Collateral, Silicon shall
have the option, exercisable at any time, in its sole discretion, of either
reducing the Obligations by the principal amount of purchase price or deferring
the reduction of the Obligations until the actual receipt by Silicon of the cash
therefor.

         7.6 REMEDIES CUMULATIVE. In addition to the rights and remedies set
forth in this Agreement, Silicon shall have all the other rights and remedies
accorded a secured party under the Massachusetts Uniform Commercial Code and
under all other applicable laws (except that, with respect to Borrower's
general, special, operating or other Deposit Accounts with Silicon, Silicon
shall have all the other rights and remedies accorded a secured party under the
California Uniform Commercial Code and under all other applicable laws in
California), and under any other instrument or agreement now or in the future
entered into between Silicon and Borrower, and all of such rights and remedies
are cumulative and none is exclusive. Exercise or partial exercise by Silicon of
one or more of its rights or remedies shall not be deemed an election, nor bar
Silicon from subsequent exercise or partial exercise of any other rights or
remedies. The failure or delay of Silicon to exercise any rights or remedies
shall not operate as a waiver thereof, but all rights and remedies shall
continue in full force and effect until all of the Obligations have been fully
paid and performed.

8.       DEFINITIONS.

         As used in this Agreement, the following terms have the following
meanings:

         "ACCOUNT DEBTOR" means the obligor on a Receivable.

         "AFFILIATE" means, with respect to any Person, a relative, shareholder,
director, officer, or employee of such Person, or any parent or subsidiary of
such Person, or any Person controlling, controlled by or under common control
with such Person.

         "BUSINESS DAY" means a day on which Silicon is open for business.

         "CODE" means the Uniform Commercial Code as adopted and in effect in
the Commonwealth of Massachusetts from time to time, as otherwise applicable.

         "COLLATERAL" has the meaning set forth in Section 2.1 above.

         "DEFAULT" means any event which with notice or passage of time or both,
would constitute an Event of Default.

         "DEPOSIT ACCOUNT" has the meaning set forth in Section 9105 of the
Code.

                                       11

<PAGE>

         "ELIGIBLE RECEIVABLES" means Receivables arising in the ordinary course
of Borrower's business from the sale of goods or rendition of services, which
Silicon, in its sole judgment, shall deem eligible for borrowing, based on such
considerations as Silicon may from time to time deem appropriate. Without
limiting the fact that the determination of which Receivables are eligible for
borrowing is a matter of Silicon's discretion, the following (the "MINIMUM
ELIGIBILITY REQUIREMENTS") are the minimum requirements for a Receivable to be
an Eligible Receivable: (i) the Receivable must not be outstanding for more than
90 days from its invoice date, (ii) the Receivable must not represent progress
billings, or be due under a fulfillment or requirements contract with the
Account Debtor, (iii) the Receivable must not be subject to any contingencies
(including Receivables arising from sales on consignment, guaranteed sale or
other terms pursuant to which payment by the Account Debtor may be conditional,
except as may otherwise be acceptable to Silicon in its discretion), (iv) the
Receivable must not be owing from an Account Debtor with whom the Borrower has
any dispute (whether or not relating to the particular Receivable), (v) the
Receivable must not be owing from an Affiliate of Borrower, (vi) the Receivable
must not be owing from an Account Debtor which is subject to any insolvency or
bankruptcy proceeding, or whose financial condition is not acceptable to
Silicon, or which, fails or goes out of a material portion of its business,
(vii) the Receivable must not be owing from the United States or any department,
agency or instrumentality thereof (unless there has been compliance, to
Silicon's satisfaction, with the United States Assignment of Claims Act), (viii)
the Receivable must not be owing from an Account Debtor located outside the
United States (unless pre-approved by Silicon in its discretion in writing),
(ix) the Receivable must not be owing from an Account Debtor to whom Borrower is
or may be liable for goods purchased from such Account Debtor or otherwise, and
(x) the Receivable must not be derived from a domestic maintenance agreement.
Receivables owing from one Account Debtor will not be deemed Eligible
Receivables to the extent they exceed 25% of the total Receivables outstanding.
In addition, if more than 50% of the Receivables owing from an Account Debtor
are outstanding more than 90 days from their invoice date (without regard to
unapplied credits) or are otherwise not eligible Receivables, then all
Receivables owing from that Account Debtor will be deemed ineligible for
borrowing. Silicon may, from time to time, in its discretion, revise the Minimum
Eligibility Requirements, upon written notice to the Borrower.

         "EQUIPMENT" means all of Borrower's present and hereafter acquired
machinery, molds, machine tools, motors, furniture, equipment, furnishings,
fixtures, trade fixtures, motor vehicles, tools, parts, dyes, jigs, goods and
other tangible personal property (other than Inventory) of every kind and
description used in Borrower's operations or owned by Borrower and any interest
in any of the foregoing, and all attachments, accessories, accessions,
replacements, substitutions, additions or improvements to any of the foregoing,
wherever located.

         "EVENT OF DEFAULT" means any of the events set forth in Section 7.1 of
this Agreement.

         "EXIM AGREEMENT" means a certain Export-Import Bank Loan and Security
Agreement between Borrower and Silicon dated as of September 26, 1997, as
amended from time to time.

         "FACTORING AGREEMENT" means a certain Accounts Receivable Purchase
Agreement between Silicon, Open Market, Inc. and Folio Corporation dated
December 27, 2000, as may be amended from time to time.

         "GENERAL INTANGIBLES" means all general intangibles of Borrower,
whether now owned or hereafter created or acquired by Borrower, including,
without limitation, all choses in action, causes of action, corporate or other
business records, Deposit Accounts, inventions, designs, drawings, blueprints,
patents, patent applications, trademarks and the goodwill of the business
symbolized thereby, names, trade names, trade secrets, goodwill, copyrights,
registrations, licenses, franchises, customer lists, security and other
deposits, rights in all litigation presently or hereafter pending for any cause
or claim (whether in contract, tort or otherwise), and all judgments now or
hereafter arising therefrom, all claims of Borrower against Silicon, rights to
purchase or sell real or personal property, rights as a licensor or licensee of
any kind, royalties, telephone numbers, proprietary information, purchase
orders, and all insurance policies and claims (including without limitation life
insurance, key man insurance, credit insurance, liability insurance, property
insurance and other insurance), tax refunds and claims, computer programs,
discs, tapes

                                       12

<PAGE>

and tape files, claims under guaranties, security interests or
other security held by or granted to Borrower, all rights to indemnification and
all other intangible property of every kind and nature (other than Receivables).

         "INVENTORY" means all of Borrower's now owned and hereafter acquired
goods, merchandise or other personal property, wherever located, to be furnished
under any contract of service or held for sale or lease (including without
limitation all raw materials, work in process, finished goods and goods in
transit), and all materials and supplies of every kind, nature and description
which are or might be used or consumed in Borrower's business or used in
connection with the manufacture, packing, shipping, advertising, selling or
finishing of such goods, merchandise or other personal property, and all
warehouse receipts, documents of title and other documents representing any of
the foregoing.

         "OBLIGATIONS" means all present and future Loans, advances, debts,
liabilities, obligations, guaranties, covenants, duties and indebtedness at any
time owing by Borrower to Silicon, whether evidenced by this Agreement or any
note or other instrument or document, including, without limitation, under the
Exim Agreement and the Factoring Agreement, whether arising from an extension of
credit, opening of a letter of credit, banker's acceptance, foreign exchange
contracts, loan, guaranty, indemnification or otherwise, whether direct or
indirect (including, without limitation, those acquired by assignment and any
participation by Silicon in Borrower's debts owing to others), absolute or
contingent, due or to become due, including, without limitation, all interest,
charges, expenses, fees, attorney's fees, expert witness fees, audit fees,
letter of credit fees, collateral monitoring fees, closing fees, facility fees,
termination fees, minimum interest charges and any other sums chargeable to
Borrower under this Agreement or under any other present or future instrument or
agreement between Borrower and Silicon.

         "PERMITTED LIENS" means the following: (i) purchase money security
interests in specific items of Equipment; (ii) leases of specific items of
Equipment; (iii) liens for taxes not yet payable; (iv) additional security
interests and liens consented to in writing by Silicon, which consent shall not
be unreasonably withheld; (v) security interests being terminated substantially
concurrently with this Agreement; (vi) liens of materialmen, mechanics,
warehousemen, carriers, or other similar liens arising in the ordinary course of
business and securing obligations which are not delinquent; (vii) liens incurred
in connection with the extension, renewal or refinancing of the indebtedness
secured by liens of the type described above in clauses (i) or (ii) above,
provided that any extension, renewal or replacement lien is limited to the
property encumbered by the existing lien and the principal amount of the
indebtedness being extended, renewed or refinanced does not increase; and
(viii)Liens in favor of customs and revenue authorities which secure payment of
customs duties in connection with the importation of goods. Silicon will have
the right to require, as a condition to its consent under subsection (iv) above,
that the holder of the additional security interest or lien sign an
intercreditor agreement on Silicon's then standard form, acknowledge that the
security interest is subordinate to the security interest in favor of Silicon,
and agree not to take any action to enforce its subordinate security interest so
long as any Obligations remain outstanding, and that Borrower agree that any
uncured default in any obligation secured by the subordinate security interest
shall also constitute an Event of Default under this Agreement.

         "PERSON" means any individual, sole proprietorship, partnership, joint
venture, trust, unincorporated organization, association, corporation,
government, or any agency or political division thereof, or any other entity.

         "RECEIVABLES" means all of Borrower's now owned and hereafter acquired
accounts (whether or not earned by performance), letters of credit, contract
rights, chattel paper, instruments, securities, securities accounts, investment
property, documents and all other forms of obligations at any time owing to
Borrower, all guaranties and other security therefor, all merchandise returned
to or repossessed by Borrower, and all rights of stoppage in transit and all
other rights or remedies of an unpaid vendor, lienor or secured party.

         "RESERVES" means, as of any date of determination, such amounts as
Silicon may from time to time establish and revise in good faith reducing the
amount of Loans, Letters of Credit and other financial accommodations which
would otherwise be available to Borrower under the lending formula(s) provided
in the Schedule: (a) to reflect events, conditions, contingencies or risks
which, as determined by Silicon in good faith, do

                                       13

<PAGE>

or may affect (i) the Collateral or any other property which is security for the
Obligations or its value (including without limitation any increase in
delinquencies of Receivables), (ii) the assets, business or prospects of
Borrower or any Guarantor, or (iii) the security interests and other rights of
Silicon in the Collateral (including the enforceability, perfection and priority
thereof); or (b) to reflect Silicon's good faith belief that any collateral
report or financial information furnished by or on behalf of Borrower or any
guarantor to Silicon is or may have been incomplete, inaccurate or misleading in
any material respect; or (c) in respect of any state of facts which Silicon
determines in good faith constitutes an Event of Default or may, with notice or
passage of time or both, constitute an Event of Default.

         OTHER TERMS. All accounting terms used in this Agreement, unless
otherwise indicated, shall have the meanings given to such terms in accordance
with generally accepted accounting principles, consistently applied. All other
terms contained in this Agreement, unless otherwise indicated, shall have the
meanings provided by the Code, to the extent such terms are defined therein.

9.  GENERAL PROVISIONS.

         9.1 INTEREST COMPUTATION. In computing interest on the Obligations, all
checks, wire transfers and other items of payment received by Silicon (including
proceeds of Receivables and payment of the Obligations in full) shall be deemed
applied by Silicon on account of the Obligations three Business Days after
receipt by Silicon of immediately available funds, and, for purposes of the
foregoing, any such funds received after 12:00 Noon on any day shall be deemed
received on the next Business Day. Silicon shall not, however, be required to
credit Borrower's account for the amount of any item of payment which is
unsatisfactory to Silicon in its sole discretion, and Silicon may charge
Borrower's loan account for the amount of any item of payment which is returned
to Silicon unpaid.

         9.2 APPLICATION OF PAYMENTS. All payments with respect to the
Obligations may be applied, and in Silicon's sole discretion reversed and
re-applied, to the Obligations, in such order and manner as Silicon shall
determine in its sole discretion.

         9.3 CHARGES TO ACCOUNTS. Silicon may, in its discretion, require that
Borrower pay monetary Obligations in cash to Silicon, or charge them to
Borrower's Loan account, in which event they will bear interest at the same rate
applicable to the Loans. Silicon may also, in its discretion, charge any
monetary Obligations to Borrower's Deposit Accounts maintained with Silicon.

         9.4 MONTHLY ACCOUNTINGS. Silicon shall provide Borrower monthly with an
account of advances, charges, expenses and payments made pursuant to this
Agreement. Such account shall be deemed correct, accurate and binding on
Borrower and an account stated (except for reverses and reapplications of
payments made and corrections of errors discovered by Silicon), unless Borrower
notifies Silicon in writing to the contrary within thirty days after each
account is rendered, describing the nature of any alleged errors or admissions.

         9.5 NOTICES. All notices to be given under this Agreement shall be in
writing and shall be given either personally or by reputable private delivery
service or by regular first-class mail, or certified mail return receipt
requested, addressed to Silicon or Borrower at the addresses shown in the
heading to this Agreement, or at any other address designated in writing by one
party to the other party. Notices to Silicon shall be directed to the Commercial
Finance Division, to the attention of the Division Manager or the Division
Credit Manager. All notices shall be deemed to have been given upon delivery in
the case of notices personally delivered, or at the expiration of one Business
Day following delivery to the private delivery service, or two Business Days
following the deposit thereof in the United States mail, with postage prepaid.

         9.6 SEVERABILITY. Should any provision of this Agreement be held by any
court of competent jurisdiction to be void or unenforceable, such defect shall
not affect the remainder of this Agreement, which shall continue in full force
and effect.

                                       14

<PAGE>

         9.7 INTEGRATION. This Agreement and such other written agreements,
documents and instruments as may be executed in connection herewith are the
final, entire and complete agreement between Borrower and Silicon and supersede
all prior and contemporaneous negotiations and oral representations and
agreements, all of which are merged and integrated in this Agreement. There are
no oral understandings, representations or agreements between the parties which
are not set forth in this Agreement or in other written agreements signed by the
parties in connection herewith.

         9.8 WAIVERS. The failure of Silicon at any time or times to require
Borrower to strictly comply with any of the provisions of this Agreement or any
other present or future agreement between Borrower and Silicon shall not waive
or diminish any right of Silicon later to demand and receive strict compliance
therewith. Any waiver of any default shall not waive or affect any other
default, whether prior or subsequent, and whether or not similar. None of the
provisions of this Agreement or any other agreement now or in the future
executed by Borrower and delivered to Silicon shall be deemed to have been
waived by any act or knowledge of Silicon or its agents or employees, but only
by a specific written waiver signed by an authorized officer of Silicon and
delivered to Borrower. Borrower waives demand, protest, notice of protest and
notice of default or dishonor, notice of payment and nonpayment, release,
compromise, settlement, extension or renewal of any commercial paper,
instrument, account, General Intangible, document or guaranty at any time held
by Silicon on which Borrower is or may in any way be liable, and notice of any
action taken by Silicon, unless expressly required by this Agreement.

         9.9 NO LIABILITY FOR ORDINARY NEGLIGENCE. Neither Silicon, nor any of
its directors, officers, employees, agents, attorneys or any other Person
affiliated with or representing Silicon shall be liable for any claims, demands,
losses or damages, of any kind whatsoever, made, claimed, incurred or suffered
by Borrower or any other party through the ordinary negligence of Silicon, or
any of its directors, officers, employees, agents, attorneys or any other Person
affiliated with or representing Silicon, but nothing herein shall relieve
Silicon from liability for its own gross negligence or willful misconduct.

         9.10 AMENDMENT. The terms and provisions of this Agreement may not be
waived or amended, except in a writing executed by Borrower and a duly
authorized officer of Silicon.

         9.11 TIME OF ESSENCE. Time is of the essence in the performance by
Borrower of each and every obligation under this Agreement.

         9.12 ATTORNEYS FEES AND COSTS. Borrower shall reimburse Silicon for all
reasonable attorneys' fees and all filing, recording, search, title insurance,
appraisal, audit, and other reasonable costs incurred by Silicon, pursuant to,
or in connection with, or relating to this Agreement (whether or not a lawsuit
is filed), including, but not limited to, any reasonable attorneys' fees and
costs Silicon incurs in order to do the following: prepare and negotiate this
Agreement and the documents relating to this Agreement; obtain legal advice in
connection with this Agreement or Borrower; enforce, or seek to enforce, any of
its rights; prosecute actions against, or defend actions by, Account Debtors;
commence, intervene in, or defend any action or proceeding; initiate any
complaint to be relieved of the automatic stay in bankruptcy; file or prosecute
any probate claim, bankruptcy claim, third-party claim, or other claim; examine,
audit, copy, and inspect any of the Collateral or any of Borrower's books and
records; protect, obtain possession of, lease, dispose of, or otherwise enforce
Silicon's security interest in, the Collateral; and otherwise represent Silicon
in any litigation relating to Borrower. In satisfying Borrower's obligation
hereunder to reimburse Silicon for attorneys fees, Borrower may, for
convenience, issue checks directly to Silicon's attorneys, Riemer & Braunstein,
LLP, but Borrower acknowledges and agrees that Riemer & Braunstein, LLP is
representing only Silicon and not Borrower in connection with this Agreement. If
either Silicon or Borrower files any lawsuit against the other predicated on a
breach of this Agreement, if Silicon is the prevailing party, Silicon shall be
entitled to recover its reasonable costs and attorneys' fees, including (but not
LIMITED to) reasonable attorneys' fees and costs incurred in the enforcement of,
execution upon or defense of any order, decree, award or judgment. All
attorneys' fees and costs to which Silicon may be entitled pursuant to this
Section 9.12 shall immediately become part of Borrower's Obligations, shall be
due on demand, and shall bear interest at a rate equal to the highest interest
rate applicable to any of the Obligations.

                                       15

<PAGE>

         9.13 BENEFIT OF AGREEMENT. The provisions of this Agreement shall be
binding upon and inure to the benefit of the respective successors, assigns,
heirs, beneficiaries and representatives of Borrower and Silicon; provided,
however, that Borrower may not assign or transfer any of its rights under this
Agreement without the prior written consent of Silicon, and any prohibited
assignment shall be void. No consent by Silicon to any assignment shall release
Borrower from its liability for the Obligations.

         9.14 JOINT AND SEVERAL LIABILITY. If Borrower consists of more than one
Person, their liability shall be joint and several, and the compromise of any
claim with, or the release of, any Borrower shall not constitute a compromise
with, or a release of, any other Borrower.

         9.15 LIMITATION OF ACTIONS. Any claim or cause of action by Borrower
against Silicon, its directors, officers, employees, agents, accountants or
attorneys, based upon, arising from, or relating to this Loan Agreement, or any
other present or future document or agreement, or any other transaction
contemplated hereby or thereby or relating hereto or thereto, or any other
matter, cause or thing whatsoever, occurred, done, omitted or suffered to be
done by Silicon, its directors, officers, employees, agents, accountants or
attorneys, shall be barred unless asserted by Borrower by the commencement of an
action or proceeding in a court of competent jurisdiction by the filing of a
complaint within one year of the Borrower becoming aware (or should reasonably
have become aware) of any act, occurrence or omission upon which such claim or
cause of action, or any part thereof, is based, and the service of a summons and
complaint on an officer of Silicon, or on any other person authorized to accept
service on behalf of Silicon, within thirty (30) days thereafter. Borrower
agrees that such one-year period is a reasonable and sufficient time for
Borrower to investigate and act upon any such claim or cause of action. The
one-year period provided herein shall not be waived, tolled, or extended except
by the written consent of Silicon in its sole discretion. This provision shall
survive any termination of this Loan Agreement or any other present or future
agreement.

         9.16 SECTION HEADINGS; CONSTRUCTION. Section headings are only used in
this Agreement for convenience. Borrower and Silicon acknowledge that the
headings may not describe completely the subject matter of the applicable
section, and the headings shall not be used in any manner to construe, limit,
define or interpret any term or provision of this Agreement. The term
"including", whenever used in this Agreement, shall mean "including (but not
limited to)". This Agreement has been fully reviewed and negotiated between the
parties and no uncertainty or ambiguity in any term or provision of this
Agreement shall be construed strictly against Silicon or Borrower under any rule
of construction or otherwise.

         9.17 GOVERNING LAW; JURISDICTION; VENUE. This Agreement and all acts
and transactions hereunder and all rights and obligations of Silicon and
Borrower shall be governed by the laws of the Commonwealth of Massachusetts,
except that, with respect to Borrower's general, special, operating or other
Deposit Accounts with Silicon, this Agreement and all rights and remedies of
Silicon relating to such accounts shall be governed by the laws of the State of
California. As a material part of the consideration to Silicon to enter into
this Agreement, Borrower (i) agrees that all actions and proceedings relating
directly or indirectly to this Agreement shall, at Silicon's option, be
litigated in state or federal courts located within Massachusetts; (ii) consents
to the jurisdiction and venue of any such court and consents to service of
process in any such action or proceeding by personal delivery or any other
method permitted by law; and (iii) waives any and all rights Borrower may have
to object to the jurisdiction of any such court, or to transfer or change the
venue of any such action or proceeding, provided, however, that if for any
reason Silicon cannot avail itself of such courts in the Commonwealth of
Massachusetts, Borrower accepts jurisdiction of the courts and venue in Santa
Clara, California.

                                       16

<PAGE>

         9.18 MUTUAL WAIVER OF JURY TRIAL. BORROWER AND SILICON EACH HEREBY
WAIVE THE RIGHT TO TRIAL BY JURY IN ANY ACTION OR PROCEEDING BASED UPON, ARISING
OUT OF, OR IN ANY WAY RELATING TO, THIS AGREEMENT OR ANY OTHER PRESENT OR FUTURE
INSTRUMENT OR AGREEMENT BETWEEN SILICON AND BORROWER, OR ANY CONDUCT, ACTS OR
OMISSIONS OF SILICON OR BORROWER OR ANY OF THEIR DIRECTORS, OFFICERS, EMPLOYEES,
AGENTS, ATTORNEYS OR ANY OTHER PERSONS AFFILIATED WITH SILICON OR BORROWER, IN
ALL OF THE FOREGOING CASES, WHETHER SOUNDING IN CONTRACT OR TORT OR OTHERWISE.

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as a sealed instrument under the laws of the Commonwealth of
Massachusetts as of the date first above written.

BORROWER:

OPEN MARKET, INC.

BY /s/ Edward Durkin
   -----------------------------------------
         PRESIDENT OR VICE PRESIDENT

BY /s/ Harland LaVigne
   -----------------------------------------
         CHIEF EXECUTIVE OFFICER

FUTURETENSE, INC.

BY /s/ Edward Durkin
   -----------------------------------------
         PRESIDENT OR VICE PRESIDENT

BY /s/ Harland LaVigne
   -----------------------------------------
         CHIEF EXECUTIVE OFFICER

SILICON:

SILICON VALLEY BANK, D/B/A
SILICON VALLEY EAST

BY /s/ John Atanasoff
   -----------------------------------------
TITLE
     ---------------------------------------

                                       17

<PAGE>

SILICON VALLEY BANK

                                   SCHEDULE TO
                           LOAN AND SECURITY AGREEMENT

BORROWER:         OPEN MARKET, INC.
                  FUTURETENSE, INC.
ADDRESS:          ONE WAYSIDE ROAD
                  BURLINGTON, MASSACHUSETTS 01803

DATE:             FEBRUARY 28, 2001

This Schedule forms an integral part of the Loan and Security Agreement between
Silicon Valley Bank and the above-borrower of even date.

1.  CREDIT LIMIT

         (Section 1.1):

    I. An amount not to exceed the lesser of (A) or (B), below (the "Borrowing
Base"):

         (A)

               (i) $6,000,000 at any one time outstanding (the "Maximum Credit
               Limit"); MINUS

               (ii) the aggregate amounts then undrawn on all outstanding
               letters of credit, foreign exchange contracts, or any other
               accommodations issued or incurred, or caused to be issued or
               incurred by Silicon for the account and/or benefit of the
               Borrower.

         (B)

               (i) 70% of the amount of Borrower's Eligible Receivables
               generated by Open Market, Inc., PLUS 80% of the Borrower's
               Eligible Receivables generated by Future Tense, Inc. (each as
               defined in Section 8, above), PLUS 60% of the Borrower's eligible
               "domestic maintenance" Receivables (as determined by
               Silicon) less than 60 days from due date (the "Receivables
               Loans") PROVIDED, HOWEVER, the aggregate availability under:
               (x) this Agreement generated by the Borrower's Eligible
               Receivables (and by "domestic maintenance" Receivables) and
               (y) the Exim Agreement generated by the Borrower's Exim Eligible
               Foreign Accounts (and by "foreign maintenance" Accounts), which
               are owed by the "Dot.Com" entities (as determined by Silicon)
               shall not exceed $1,000,000.00; MINUS

               (ii) the aggregate amounts then undrawn on all outstanding
               letters of credit, foreign exchange contracts, or any other
               accommodations issued or incurred, or caused to be issued or
               incurred by Silicon for the account and/or benefit of the
               Borrower.

                                       1

<PAGE>

    II. IN ADDITION TO THE BORROWING LIMITATIONS CONTAINED IN THE DEFINITION OF
THE BORROWING BASE AND IN THIS AGREEMENT, THE MAXIMUM AMOUNT OF LOANS HEREUNDER
SHALL BE SUBJECT TO EACH OF THE FOLLOWING:

         (A)   Prior to the earlier of: (i) the occurrence of a Capital Event,
               or (ii) March 15, 2001, the outstanding Obligations (including,
               without limitation, those arising under this Agreement, the Exim
               Agreement and the Factoring Agreement) shall not exceed at any
               time $4,000,000.00.

         (B)   The outstanding Obligations (including, without limitation, those
               arising under this Agreement, the Exim Agreement and the
               Factoring Agreement) shall not exceed at any time the result of
               the following: (i) the Borrowing Base under this Agreement, PLUS
               (ii) the lesser of: (a) the EXIM Committed Line as defined in the
               Exim Agreement, or (b) the Borrowing Base under the Exim
               Agreement, MINUS (iii) $6,000,000.00.

         (C)   [Intentionally Deleted]

         LETTER OF CREDIT/FOREIGN EXCHANGE CONTRACT SUBLIMIT

         (Section 1.5):    $500,000

2.  INTEREST.

         INTEREST RATE (Section 1.2):

         A rate equal to the "Prime Rate" in effect from time to time, plus
2.00% per annum. Interest shall be calculated on the basis of a 360-day year for
the actual number of days elapsed. "Prime Rate" means the rate announced from
time to time by Silicon as its "prime rate;" it is a base rate upon which other
rates charged by Silicon are based, and it is not necessarily the best rate
available at Silicon. The interest rate applicable to the Obligations shall
change on each date there is a change in the Prime Rate.

         MINIMUM MONTHLY
         INTEREST (Section 1.2):     N/A.

3.  FEES (Section 1.4):

         Loan Fee:         $90,000.00 payable concurrently herewith.

         Collateral Handling Fee:   $1,500.00 per month, payable in arrears.

         Unused Line Fee: In the event, in any calendar month (or portion
thereof at the beginning and end of the term hereof), the average daily
principal balance of the Loans outstanding during the month is less than the
amount of the Maximum Credit Limit, Borrower shall pay Silicon an unused line
fee in an amount equal to 0.50% per annum on the difference between the amount
of the Maximum Credit Limit and the average daily principal balance of the Loans
outstanding during the month, which unused line fee shall be computed and paid
monthly, in arrears, on the first day of the following month.

                                       2

<PAGE>

         Prepayment Fee: If the Obligations are voluntarily or involuntarily
prepaid or if this Agreement is otherwise terminated prior to its maturity, the
Borrower shall pay to Silicon a termination fee in the amount equal to 1% of the
Maximum Credit Limit, provided that no such termination fee shall be charged if
the credit facility hereunder is replaced with a new facility from another
division of Silicon. The termination fee shall be due and payable upon
prepayment by the Borrower in the case of voluntary prepayments or upon demand
by Silicon in the event of involuntary prepayment, and if not paid immediately
shall bear interest at a rate equal to the highest rate applicable to any of the
Obligations.

4.  MATURITY DATE

         (Section 6.1): One year from the date of this Agreement.

5.  FINANCIAL COVENANTS

         (Section 5.1): Borrower shall comply with each of the following
covenant(s). Compliance shall be determined as of the end of each month, except
as otherwise specifically provided below:

         a.  MINIMUM TANGIBLE NET WORTH:

         Borrower shall maintain at all times, to be tested as of the last day
of each month, a Tangible Net Worth of not less than the sum of (i) plus (ii)
below:

             (i) (a) $10,000,000, from the date of this Agreement until
                     and including March 14, 2001;

                 (b) $20,000,000 from March 15, 2001 until and including
                     March 31, 2001;

                 (c) $16,000,000 from April 1, 2001 until and including
                     June 29, 2001;

                 (d) $18,000,000 at June 30, 2001;

                 (e) $14,000,000 from July 1, 2001 until and including
                     September 29, 2001;

                 (f) $17,000,000 at September 30, 2001;

                 (g) $14,000,000 from October 1, 2001 until and including
                     December 30, 2001; and

                 (h) $18,000,000 at December 31, 2001 and thereafter.

             (ii)85% of all consideration received after the date hereof for
                 equity securities and subordinated debt of the Borrower,
                 subsequent to or in excess of the $10,000,000 additional
                 capital requirement set forth in subsection (b) below.

            In no event shall the amount of this Minimum Tangible Net Worth
covenant be decreased.

         B.  CAPITAL:

                  The Borrower will have received a minimum of $10,000,000.00 of
                  additional "Capital" on or before March 15, 2001 (the "Capital
                  Event").

                                       3

<PAGE>

         DEFINITIONS. For purposes of the foregoing financial covenants, the
following term shall have the following meaning:

                  "Capital" shall mean cash received by the Borrower through (i)
a single transaction or series of related transactions, through either
subordinated debt and/or sale and issuance by the Borrower of equity securities
(excluding any amounts received by the Borrower from the conversion of any
convertible debt securities of the Borrower outstanding as of the date of the
commitment letter issued by Silicon), (ii) sale of non-core assets (as
determined by Silicon), (iii) sale of CISCO stock interests, and (iv) lawsuit
settlements.

                  "Liabilities" shall have the meaning ascribed thereto by
generally accepted accounting principles.

                  "Tangible Net Worth" shall mean the excess of total assets
over total liabilities, determined in accordance with generally accepted
accounting principles, with the following adjustments:

                  (A) there shall be excluded from assets: (i) notes, accounts
receivable and other obligations owing to the Borrower from its officers or
other Affiliates, and (ii) all assets which would be classified as intangible
assets under generally accepted accounting principles, including without
limitation goodwill, licenses, patents, trademarks, trade names, copyrights,
capitalized software and organizational costs, licenses and franchises

                  (B) there shall be excluded from liabilities: all indebtedness
which is subordinated to the Obligations under a subordination agreement in form
specified by Silicon or by language in the instrument evidencing the
indebtedness which is acceptable to Silicon in its discretion.

6.  REPORTING.

      (Section 5.3):

         Borrower shall provide Silicon with the following:

         1. Monthly Receivable agings, aged by due date, and receivable
reconciliations, in connection with each Loan request, AND within fifteen days
after the end of each month.

         2. Monthly accounts payable agings, aged by invoice date, and
outstanding or held check registers, if any, in connection with each Loan
request, AND within fifteen days after the end of each month.

         3. Weekly transaction reports.

         4. Monthly unaudited financial statements, as soon as available, and in
any event within thirty days after the end of each month.

         5. Monthly Compliance Certificates, within thirty days after the end of
each month, in such form as Silicon shall reasonably specify, signed by the
Chief Financial Officer of Borrower, certifying that as of the end of such month
Borrower was in full compliance with all of the terms and conditions of this
Agreement, and setting forth calculations showing compliance with the financial
covenants set forth in this Agreement and such other information as Silicon
shall reasonably request, including, without limitation, a statement that at the
end of such month there were no held checks.

         6. Quarterly unaudited financial statements, as soon as available, and
in any event within forty-five days after the end of each fiscal quarter of
Borrower.

                                       4

<PAGE>

         7. Annual operating budgets (including income statements, balance
sheets and cash flow statements, by month) for the upcoming fiscal year of
Borrower within thirty days prior to the end of each fiscal year of Borrower.

         8. Annual financial statements, as soon as available, and in any event
within 120 days following the end of Borrower's fiscal year, certified by
independent certified public accountants acceptable to Silicon.

         9. Such additional reports and information as Silicon may from time to
time specify.

7.  COMPENSATION

         (Section 5.5): Without Silicon's prior written consent, Borrower shall
not pay total compensation, including salaries, withdrawals, fees, bonuses,
commissions, drawing accounts and other payments, whether directly or
indirectly, in money or otherwise, during any fiscal year to all of Borrower's
executives, officers and directors (or any relative thereof) as a group in
excess of 125% of the total amount thereof in the prior fiscal year.

8.  BORROWER INFORMATION:

         PRIOR NAMES OF
         BORROWER

         (Section 3.2):

         PRIOR TRADE
         NAMES OF BORROWER
         (Section 3.2):

         EXISTING TRADE
         NAMES OF BORROWER
         (Section 3.2):

         OTHER LOCATIONS AND
         ADDRESSES
         (Section 3.3):

         MATERIAL ADVERSE
         LITIGATION
         (Section 3.10):

                                       5

<PAGE>

9.  OTHER COVENANTS

         (Section 5.1): Borrower shall at all times comply with all of the
following additional covenants:

         (1) BANKING RELATIONSHIP. In order for Silicon to properly monitor its
loan arrangement with the Borrower, Borrower shall at all times maintain its
primary operating accounts and cash management services (including, without
limitation, a lock box arrangement satisfactory to Silicon) with Silicon.

         (2) SUBORDINATION OF INSIDE DEBT. All present and future indebtedness
of the Borrower to its officers, directors and shareholders ("Inside Debt")
shall, at all times, be subordinated to the Obligations pursuant to a
subordination agreement on Silicon's standard form. Borrower represents and
warrants that there is no Inside Debt presently outstanding. Prior to incurring
any Inside Debt in the future, Borrower shall cause the person to whom such
Inside Debt will be owed to execute and deliver to Silicon a subordination
agreement on Silicon's standard form.

         (3) SUBORDINATION AGREEMENTS. [Intentionally omitted].

         (4) INTELLECTUAL PROPERTY. As a condition precedent to the
effectiveness of this Agreement, Borrower shall have executed and delivered a
Negative Pledge Agreement with respect to the Intellectual Property of the
Borrower, substantially in the form attached hereto as Exhibit B.

         (5) PLEDGE/CONTROL AGREEMENT. As a condition precedent to the
effectiveness of this Agreement, Borrower shall have executed and delivered a
certain Pledge/Control Agreement to Silicon, substantially in the form attached
hereto as Exhibit C with respect to the amount required to be maintained at
Silicon pursuant to Section 5.(c) of this Schedule.

         (6) AUDITED FINANCIAL STATEMENT. On or before April 30, the Borrower
shall have caused to be delivered to Silicon an unqualified opinion from a
certified public accountant acceptable to Silicon with respect to the Borrower's
audited financial statements in form and substance satisfactory to Silicon.

                                       6

<PAGE>

BORROWERS:                                           SILICON:

OPEN MARKET, INC.                                    SILICON VALLEY BANK, d/b/a
                                                     SILICON VALLEY EAST

By            /s/ Edward Durkin                      By /s/ John Atanasoff
  --------------------------------------               ------------------------
         President or Vice President                 Title
                                                          ---------------------

By           /s/ Harland La Vigne
  --------------------------------------
         Secretary or Ass't Secretary

FUTURETENSE, INC.

By          /s/ Edwin Durkin
  --------------------------------------
         President or Vice President

By         /s/ Harland La Vigne
  --------------------------------------
         Secretary or Ass't Secretary

                                       7<PAGE>

                                                                    Exhibit 10.1

                              EMPLOYMENT AGREEMENT

THIS AGREEMENT is entered into this 10th day of May 2001 between Pegasystems,
Inc. ("Pegasystems") and Joseph Friscia ("Mr. Friscia").  The parties agree as
follows:

1. Term. This Agreement shall become effective as of May 10, 2001 ("Effective
Date") and shall continue until terminated in accordance with Paragraph 4 below,
in consideration of the fact that Mr. Friscia was still an employee of
Pegasystems as of December 31, 2000.

2. Duties and Responsibilities. During the Term of this Agreement, Mr. Friscia
shall serve as Pegasystems' Executive Vice President of Sales and Service and
shall perform such other duties and responsibilities as may be determined by
Pegasystems.

3. Compensation and Benefits. Commencing on the Effective Date, and during the
Term of this Agreement, Pegasystems will pay to Mr. Friscia a base salary at the
annual rate of $250,000.00 ("Base Salary"), minus withholdings as required by
law or other deductions authorized by Mr. Friscia, which amount shall be paid in
semi-monthly installments in accordance with Pegasystems' payroll practices then
in effect. In addition, Pegasystems shall pay all legal defense expenses arising
out of or related to Mr. Friscia's employment at Pegasystems provided such
expenses are not related to any fraudulent or other unlawful activity.

4. Termination. Mr. Friscia and Pegasystems shall be free to terminate this
Agreement (and Mr. Friscia's employment hereunder) at any time ("Termination
Date"), as follows:

A. By Pegasystems For Cause. Pegasystems shall have the right to terminate this
Agreement for "Cause" without prior written notice. For purposes of this
Agreement only, "Cause" shall be defined to include 1) material willful
misconduct by Mr. Friscia in the performance of his duties and responsibilities
hereunder, 2) material willful nonperformance of Mr. Friscia's duties and
responsibilities hereunder other than for reasons of disability, 3) breach by
Mr. Friscia of a material term of this Agreement, 4) Mr. Friscia's conviction
of, or written admission to, a crime involving theft, embezzlement or fraud, or
5) Mr. Friscia's involvement in any other unlawful scheme or conspiracy pursuant
to which Pegasystems has lost assets or has obtained assets to which it is not
entitled. Notwithstanding any other provision of this Agreement, in the event of
a termination for Cause pursuant to this Section A, Pegasystems shall only be
obligated to pay Mr. Friscia his Base Salary through the date of termination,
together with such other benefits and payments to which Mr. Friscia may be
entitled by law or pursuant to the benefit plans of the Company then in effect.

B. By Pegasystems or Mr. Friscia For Any Reason. Pegasystems and Mr. Friscia
shall have the right to terminate this Agreement for any reason by providing
thirty (30) days' prior written notice to the other. In the event of a
termination by either Pegasystems or Mr. Friscia pursuant to this paragraph,
Pegasystems shall pay Mr. Friscia the following:

(i)  Mr. Friscia's Base Salary through the date of termination, together with
     such other payments or benefits to which Mr. Friscia may be entitled under
     Pegasystems' benefit plans then in effect.

(ii) A severance payment equal to Mr. Friscia's then current Base Salary, minus
     applicable taxes and other withholdings required by law to be paid out over
     twelve (12) months in semi-monthly installments in accordance with
     Pegasystems' payroll practices then in effect.  This severance payment is
     over and beyond any other money or benefits that otherwise would be due to
     Mr. Friscia from the Company.
<PAGE>

(iii) In the event that Mr. Friscia elects to continue coverage under
Pegasystems' group health insurance plan under COBRA, 29 U.S.C. (S) 1161 et
seq., Pegasystems shall pay the full premium for such coverage for the first
twelve (12) months.

(iv) In addition, Pegasystems will give Mr. Friscia a letter of reference.

(v)  Also, but only in the event that this Agreement is terminated by
     Pegasystems under this Section A, Pegasystems shall provide Mr. Friscia
     with outplacement support service through Lee, Hecht Harrison for a period
     of six (6) months in an amount not to exceed $10,000, which shall be
     invoiced directly to the Company.

    Mr. Friscia acknowledges and agrees that the payments provided for in the
    foregoing sub-sections 2, 3 and 4 shall be paid to him only in the event
    that, following the termination of his employment hereunder, he executes a
    General Release of claims against Pegasystems in the form annexed hereto as
    Appendix A.  No payments shall be made to Mr. Friscia under the foregoing
    sub-sections 2, 3 and 4 until Final Acceptance of the General Release as
    defined in the said Appendix A.

5. Exercise of Stock Options After Termination. Mr. Friscia understands and
agrees that, in the event his employment hereunder is terminated involuntarily,
he has three (3) months from his Termination Date in which to exercise any
vested stock options he may have. In the event that Mr. Friscia voluntarily
terminates his employment hereunder, he must exercise any available vested
options as of his last day of employment with Pegasystems.

6. Non-Competition. Mr. Friscia agrees that with respect to non-competition with
Pegasystems, he will be bound by the terms of the Employee Agreement dated March
19, 1984, attached to this Agreement as Exhibit "B", in the event that his
employment with Pegasystems terminates for any reason.

7. Non-Solicitation. Mr. Friscia agrees that, for a period of eighteen (18)
months after his employment hereunder terminates for any reason, he will not
directly or indirectly, in any capacity whatsoever, offer employment to or
solicit the employment or engagement of or otherwise entice away any individual
who is employed by Pegasystems.

8. Confidentiality. In addition to the provisions of Exhibit "B" attached to
this Agreement, Mr. Friscia agrees that he will not at any time, during or after
his employment by Pegasystems, without Pegasystems' prior written consent,
reveal or disclose to any person outside of Pegasystems, or use for his own
benefit or the benefit of any other person or entity, any confidential
information concerning the business or affairs of Pegasystems, or concerning
Pegasystems' customers, clients or employees ("Confidential Information"). For
purposes of this Agreement, Confidential Information shall include, but shall
not be limited to, financial information or plans; sales and marketing
information or plans; business or strategic plans; salary, bonus or other
personnel information of any type; information concerning methods of operation;
proprietary systems or software; legal or regulatory information; cost and
pricing information or policies; information concerning new or potential
products or markets; investment models, practices, procedures, strategies or
related information; and information concerning new or potential investors,
customers, clients, or shareholders. Confidential Information shall not include
Confidential Information already available to the public through no act of Mr.
Friscia's, and salary, bonus or other personnel information specific to him.

Mr. Friscia further understands and agrees that all such Confidential
Information, however or whenever produced, shall be Pegasystems' sole property,
and shall not be removed by him (or anyone
<PAGE>

   acting at his direction or on his behalf) from Pegasystems' custody or
   premises without Pegasystems' prior written consent. Upon the termination of
   Mr. Friscia's employment, he will promptly deliver to Pegasystems all copies
   of all documents, equipment, property or materials of any type in his
   possession, custody or control, that belong to Pegasystems, and/or that
   contain, in whole or in part, any Confidential Information.

9. Successors. This Agreement is binding upon and shall inure to the benefit of
the parties hereto and their respective assigns, successors, heirs and personal
representatives; provided, however, that neither party may assign any rights or
duties it may have hereunder without prior written consent of the other party
hereto, and further provided that the parties' obligations hereunder shall
survive any change in control of the Company whether by merger, acquisition,
restructuring, reconstitution of the Board of Directors, or otherwise.

10. Severability. If any provision of this Agreement is judicially determined to
be invalid or unenforceable as written, then such provision shall, if possible,
be modified and reformed to the degree necessary to render it valid and
enforceable. Any such invalidity or unenforceability of any provision shall have
no effect on the remainder of this Agreement, which shall remain in full force
and effect.

11. Consultation with Counsel; No Representations. Mr. Friscia acknowledges that
he has had a full and complete opportunity to consult with counsel of his own
choosing concerning the terms, enforceability and implications of this
Agreement, and that Pegasystems has made no representations or warranties to him
concerning the terms, enforceability or implications of this Agreement other
than are as reflected in this Agreement.

12. Modification. This Agreement may be amended or modified only in a writing
signed by Mr. Friscia and an authorized representative of Pegasystems.

13. Notices. All notices required by this Agreement shall be in writing and
shall be deemed to have been duly delivered when delivered in person or when
mailed by certified mail, return receipt requested, as follows:

         A.   If to Mr. Friscia:
              Mr. Joseph Friscia
              (address on file)

         B.   If to Pegasystems:
              Pegasystems, Inc.
              101 Main Street
              Cambridge, MA 02142
              Attn:  Legal Department - General Counsel

    or to such other address as a party hereto shall specify in writing given in
    accordance with this section.

14. Choice of Law. This Agreement, and all disputes arising under or related to
it, shall be governed by the laws of the Commonwealth of Massachusetts.

15. Choice of Forum. All disputes arising under or out of this Agreement shall
be brought in courts of competent jurisdiction located within the Commonwealth
of Massachusetts.
<PAGE>

                              Pegasystems Inc.
/s/ Joseph Friscia
-------------------------
Joseph Friscia                By: /s/ Richard Jones
                                 _______________________

                              Name: Richard Jones
     5/10/01                       _____________________
-------------------------
Date                          Title: President
                                    ____________________

                              Date:   5/10/01
                                    _____________________
<PAGE>

APPENDIX A
----------

                                GENERAL RELEASE
                                ---------------

     In consideration of the promises made in the Employment Agreement between
Pegasystems, Inc. ("Pegasystems") and me, dated _________, 20___, I, my heirs,
executors, administrators and assigns hereby release and forever discharge
Pegasystems and its officers, directors, employees, agents, successors and
assigns, from any and all suits, claims, demands, debts, sums of money, damages,
interest, attorneys' fees, expenses, actions, causes of action, judgments,
accounts, promises, contracts, agreements, and any and all claims of law or in
equity, whether now known or unknown, which I now have or ever have had against
them, including, but not limited to, any claims under Title VII of the Civil
Rights Act of 1964, the Americans With Disabilities Act, the Age Discrimination
in Employment Act of 1967, the Older Workers Benefit Protection Act,
Massachusetts General Laws, Chapter 151B, and any other federal, state or local
statute, regulation, ordinance or common law creating employment-related causes
of action, and all claims related to or arising out of my employment or the
termination of my employment with Pegasystems.

     Pegasystems has informed me of my right to consult an attorney, and that I
have twenty-one (21) days after receiving this General Release to decide whether
or not to sign it.  In addition, I have seven (7) days after signing this
General Release to revoke my signature before it becomes effective.  This
General Release will not become effective or binding until the expiration of the
seven-day revocation period ("Final Acceptance").  If I wish to revoke my
signature, I should do so in writing addressed and delivered to Legal
Department, Pegasystems, Inc. 101 Main Street, Cambridge, MA, 02142 before the
end of the seven-day revocation period.

     This release is intended to operate as a contract under seal and shall be
governed by and construed in accordance with the laws of the Commonwealth of
Massachusetts.  I agree that all disputes arising under or out of this General
Release shall be brought in courts of competent jurisdiction within the
Commonwealth of Massachusetts and I hereby consent to jurisdiction in courts
located in the Commonwealth of Massachusetts with respect to all matters arising
out of or related to this General Release.

________________________________  Dated:  ______________, 20__
Joseph Friscia
<PAGE>

                                EXHIBIT "B"

                               EMPLOYEE AGREEMENT
                               ------------------

In consideration of my employment by Pegasystems Inc., 875 Main Street,
Cambridge, Massachusetts 02139, a Massachusetts business corporation hereafter
referred to as "Employer,"  I hereby agree as follows:

     1. I will make full and prompt disclosure to Employer of all inventions,
improvements, modifications, discoveries, methods and developments (all of which
are collectively termed "developments" hereinafter), whether patentable,
copyrightable or not, made or conceived by me or under my direction during my
employment, whether or not made or conceived during normal working hours or on
the premises of Employer.

    2. Upon request by Employer, I agree to assign to Employer all developments
covered by Paragraph 1 and any patents or patent applications, copyrights or
copyright applications, covering such developments and to execute and deliver
such assignments, patents, applications, registrations and other documents as
Employer may direct and to fully cooperate with Employer to enable Employer to
secure and patent, copyright or otherwise protect such developments in any and
all countries.  However, this Paragraph 2 shall not apply to developments which
do not relate to the actual or anticipated research and development or business
of Employer ("Business of Employer") and which are made or conceived by me
during other than normal working hours, without the use of Employer's tools,
devices or equipment, and not on Employer's premises unless I shall have
received prior written permission of Employer to use Employer's premises, but I
agree that Employer shall have a non-exclusive royalty-free license to use such
developments for all purposes.

    3. The Business of Employer for purposes of this agreement is defined in
Appendix A.  This definition may be changed hereafter by a formal written
amendment to this agreement signed by both parties, and will be updated
periodically as Employer's business evolves.

    4. I hereby represent that, to the best of my knowledge, I have no present
obligation to assign to any former employer or any other person, corporation or
firm, any developments covered by Paragraph 2, that my employment by Employer
shall not violate any agreements with any former employer, and that I have
attached hereto a copy of any prior agreement with any former employer if that
agreement is to any extent still in effect beyond the beginning of my employment
by Employer.

    5. I will not disclose to Employer, or induce Employer to use, any
confidential information of other persons, corporations or firms, including my
former employers (if any).

   6. During the course of my employment by Employer, I may learn of Employer's
confidential information or confidential information entrusted to Employer by
other persons, corporations, firms or customers (all of which are collectively
termed "customers" hereinafter).  Employer's confidential information includes
matters not generally known outside Employer, and includes information relating
to
<PAGE>

existing and future development efforts, products and services marked or used
by Employer and also data relating to the general business operations of
Employer (e.g. concerning sales, costs, profits, organization, customer lists,
pricing methods and the like). Customer's confidential information includes
matters relating to the business of the customer (e.g., methods of operation,
statistics, customer data, operational and business services). I agree not to
disclose any confidential information of Employer or of customers, or to make
use of it, except on Employer's behalf, whether or not such information is
produced by my own efforts. Also, I may learn of developments, ways of business,
and future product plans which in themselves are generally known but whose use
by Employer is not generally known, and I agree not to disclose to others such
use, whether or not such use is due to my own efforts. Furthermore, I may learn
confidential information which is not generally known by other employees of
Employer, and I agree not to disclose such information to other employees except
on a need-to-know basis.

     7. At the time I begin my employment, during the term of my employment by
Employer, and for a period of eighteen (18) months following termination of my
employment by Employer, I will not become employed by or act on behalf of any
other person, corporation or firm in any business or activity similar to or
competitive with that of Employer, unless such employment has been approved by
Employer in writing and signed by the President of Employer.  For a period of
two (2) years following termination of my employment by Employer. I agree to
give written notice to Employer of my employment by or affiliation with any such
person, corporation or firm within five (5) days of commencing such employment
or affiliation.  Such notice shall include my title, name and address of my
employer, my duties and job description, if any, and my acknowledgement of my
duties under this agreement.  I further agree that I will not perform consulting
work in any business or activity similar to or competitive with that of Employer
for any then-current or former customer of Employer for a period of eighteen
(18) months following termination of my employment by Employer, unless such
consulting work has been approved by Employer inwriting and signed by the
President of Employer.

     8. Upon termination of my employment, I agree to leave with Employer all
records, papers, notebooks and other documents pertaining to Employer's products
and confidential information, whether prepared by me or others, then in my
possession however such items were obtained, unless Employer specifically waives
this requirement on a case by case basis.
<PAGE>

                              Appendix A to Exhibit B

                            The Business of Employer

The Business of Employer is:

a) building systems to track, research, manage and report on inquiries,
investigations, customer service problems, error compensation, and adjustments
for financial institutions, credit card processing companies and insurance
companies;

b) operational and technical consulting related to the above business areas
and in the area of interbank electronic funds transfer; and

c) development of techniques, environments, and structures which enable
applications products to be designed and implemented in a manner which allows
these products to be ready migrated between different computer operating
systems.

Date: 3/19/84                             Signature: /s/ Joseph Friscia

Accepted by Pegasystems Inc.

By: /s/ Ira Vishner

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00027-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00027-of-00352.parquet"}]]