Document:

<PAGE>

                                                                   Exhibit 10.23

                                   MEMORANDUM

TO:  Mr. J.P. O'Hanlon                         Human Resources, Corporate Center
FROM:  R. M. Hugo                              October 8, 1999

                          SPECIAL CONTRACTUAL PAYMENT

As outlined in your June 23, 1994 agreement, you were approved to receive on the
date you retire or leave the employment of the Company a special severance
benefit equal to your annual base salary.

In lieu of waiting for a future payment, you have been authorized to receive
it at this time. The total amount of the payment will be $351,000 less
applicable taxes and withholdings. By accepting this payment now, you agree
that any and all future payments that would have been due under the June 23,
1994 agreement will be null and void.

Please acknowledge your acceptance of this arrangement by signing in the space
provided below. We will then process the payment and this document will be made
a part of your permanent file.

/s/ R. M. Hugo
------------------------------
R. M. Hugo
Executive Compensation Analyst

Authorized by:                               /s/ Thomas F. Farrell, II
                                             -------------------------
                                                 Thomas F. Farrell, II

Acknowledged and Accepted by:                /s/ James P. O'Hanlon
                                             -------------------------
                                                 James P. O'Hanlon<PAGE>

                                                               EXHIBIT 10 (vii)

                            DRI Services Agreement

     This DRI Services Agreement (this "Agreement") is entered into as of the
28th day of January, 2000, by and between DOMINION RESOURCES, INC., a Virginia
corporation (the "Company"), DOMINION RESOURCES SERVICES, INC., a Virginia
corporation, ("DRI Services"), and CONSOLIDATED NATURAL GAS SERVICE COMPANY,
INC., a Delaware corporation ("CNG Services"). DRI Services and CNG Services are
sometimes referred to herein as a "Service Company" and, collectively, as the
"Service Companies".

     WHEREAS, each of the Company, DRI Services and CNG Services is a direct or
indirect wholly owned subsidiary of Dominion Resources, Inc. ("DRI");

     WHEREAS, each of the Service Companies has been formed for the purpose of
providing administrative, management and other services to DRI and its
subsidiaries ("System Companies"); and

     WHEREAS, the Company believes that it is in the interest of the Company to
provide for an arrangement whereby the Company may, from time to time and at the
option of the Company, agree to purchase such administrative, management and
other services from either one or both of the Service Companies;

     NOW, THEREFORE, in consideration of the mutual covenants contained herein
and other valuable consideration, the receipt and sufficiency of which are
hereby acknowledged, the parties hereto, intending to be legally bound, hereby
agree as follows:

     I.  SERVICES OFFERED.  Exhibit I hereto lists and describes all of the
         ----------------
services that are available from either of the Service Companies. Each of the
Service Companies hereby offers to supply those services to Company and to other
subsidiaries of DRI.  Such services are and will be provided to the Company only
at the request of the Company.

     II. SERVICES SELECTED.
         -----------------

     A.   Initial Selection of Services. Exhibit II lists the services Company
hereby agrees to receive from DRI Services. Exhibit III lists the services
Company hereby agrees to receive from CNG Services.

     B.   Annual Selection of Services. Each Service Company shall send an
annual service proposal form to the Company on or about December 1 listing
services proposed for the coming calendar year. By December 31, the Company
shall notify each Service Company of the services it has elected to receive from
that Service Company during the following calendar year.

                                       1
<PAGE>

     III. PERSONNEL.  The Service Companies will provide services by utilizing
          ---------
the services of such executives, accountants, financial advisers, technical
advisers, attorneys, engineers, geologists and other persons as have the
necessary qualifications.

     If necessary, the Service Companies, after consultation with the Company,
may also arrange for the services of nonaffiliated experts, consultants and
attorneys in connection with the performance of any of the services supplied
under this Agreement.

     IV.  COMPENSATION AND ALLOCATION.  As and to the extent required by law,
          ---------------------------
the Service Companies will provide such services at cost.  Exhibit IV hereof
contains rules for determining and allocating costs for DRI Services and CNG
Services.

     V.   TERMINATION AND MODIFICATION.
          ----------------------------

     A.   Modification of Services. The Company may modify its selection of
services at any time during the calendar year by giving the relevant Service
Company written notice of the additional services it wishes to receive, and/or
the services it no longer wishes to receive, from the Service Company. The
requested modification in services shall take effect on the first day of the
first calendar month beginning at least thirty (30) days after the Company sent
written notice to the Service Company.

     B.   Modification of Other Terms and Conditions. No other amendment, change
or modification of this Agreement shall be valid, unless made in writing and
signed by all parties hereto.

     C.   Termination of this Agreement. The Company may terminate this
Agreement as to either or both of the Service Companies by providing sixty (60)
days advance written notice of such termination to the applicable Service
Company or Companies. Either Service Company may terminate this Agreement as to
the Company by providing sixty (60) days advance written notice of such
termination to the Company. The parties expressly agree that termination of this
Agreement by the Company as to one of the Service Companies shall not constitute
a termination of this Agreement with respect to the other Service Company and
that termination of this Agreement by either Service Company shall not affect
the obligations of the other Service Company hereunder to the Company.

     This Agreement is subject to termination or modification at any time to the
extent its performance may conflict with the provisions of the Public Utility
Holding Company Act of 1935, as amended ("1935 Act), or with any rule,
regulation or order of the Securities and Exchange Commission ("SEC") adopted
before or after the making of this Agreement. This Agreement shall be subject to
the approval of any state commission or other state regulatory body whose
approval is, by the laws of said state, a legal prerequisite to the execution
and delivery or the performance of this Agreement.

                                       2
<PAGE>

     VI.  NOTICE.  Where written notice is required by this Agreement, said
          ------
notice shall be deemed given when mailed by United States registered or
certified mail, postage prepaid, return receipt requested, addressed as follows:

          a.   To the Company:

               120 Tredegar Street
               Richmond, Virginia  23219

          b.   To DRI Services:

               120 Tredegar Street
               Richmond, Virginia  23219

          c.   To CNG Services:

               CNG Tower
               625 Liberty Avenue
               Pittsburgh, Pennsylvania  15222-3199

     VII.  GOVERNING LAW.  This Agreement shall be governed by and construed in
           -------------
accordance with the laws of the respective states of incorporation of the
Service Companies, without regard to their respective conflict of laws
provisions.

     VIII. ENTIRE AGREEMENT.  This Agreement, together with its exhibits,
           ----------------
constitutes the entire understanding and agreement of the parties with respect
to its subject matter, and effective upon the execution of this Agreement by the
respective parties hereof and thereto, any and all prior agreements,
understandings or representations with respect to this subject matter (except
for completion of obligations of CNG Services and Consolidated Natural Gas
Company ("CNG") and its subsidiaries arising before the merger of DRI and CNG
became effective) are hereby terminated and canceled in their entirety and are
of no further force or effect.

     IX.   WAIVER. No waiver by any party hereto of a breach of any provision of
           ------
this Agreement shall constitute a waiver of any preceding or succeeding breach
of the same or any other provision hereof.

     X.    ASSIGNMENT. This Agreement shall inure to the benefit of and shall be
           ----------
binding upon the parties and their respective successors and assigns. No
assignment of this Agreement or any party's rights, interests or obligations
hereunder may be made without the other party's consent, which shall not be
unreasonably withheld, delayed or conditioned.

     XI.   SEVERABILITY.  If any provision or provisions of this Agreement shall
           ------------
be held to be invalid, illegal, or unenforceable, the validity, legality, and
enforceability of the remaining provisions shall in no way be affected or
impaired thereby.

                                       3
<PAGE>

     XII.  EFFECTIVE DATE.  This Agreement is effective as of January 28, 2000.
           --------------

     IN WITNESS WHEREOF, the parties have caused this Agreement to be duly
executed as of the date first above mentioned.

Attest:                             By Company:

_____________________________       ____________________________________________
                                    Name:  G. Scott Hetzer
                                    Title: Senior Vice President and Treasurer

Attest:                             By DRI Services:

_____________________________
                                    ____________________________________________
                                    Name:  Thomas N. Chewning
                                    Title: Executive Vice President and CFO

Attest:                             By CNG Services:

_____________________________       ____________________________________________
                                    Name:
                                    Title:

                                       4
<PAGE>

                                                                       EXHIBIT I

                    DESCRIPTION OF SERVICES OFFERED BY EACH
           SERVICE COMPANY UNDER THIS AND SIMILAR SERVICE CONTRACTS

          1.  Accounting.  Provide advice and assistance to System Companies in
              ----------
accounting matters, including the development of accounting practices,
procedures and controls, the maintenance of the general ledger and related
subsidiary systems, the preparation and analysis of financial reports, and the
processing of certain accounts such as accounts payable, payroll, customer and
cash management.

          2.  Auditing.  Periodically audit the accounting records and other
              --------
records maintained by System Companies and coordinating their examination, where
applicable, with that of independent public accountants.  The audit staff will
report on their examination and submit recommendations, as appropriate, on
improving methods of internal control and accounting procedures.

          3.  Legal and Regulatory.  Provide advice and assistance with respect
              --------------------
to legal and regulatory issues as well as regulatory compliance, including 1935
Act authorizations and compliance and regulatory matters under other Federal and
State laws.

          4.  Information Technology, Electronic Transmission and Computer
              ------------------------------------------------------------
Services.  Provide the organization and resources for the operation of an
--------
information technology function including the development, implementation and
operation of a centralized data processing facility and the management of a
telecommunications network. This function includes the central processing of
computerized applications and support of individual applications in System
Companies. Develop, implement, and process those computerized applications for
System Companies that can be economically best accomplished on a centralized
basis.

          5.  Software Pooling.  Accept from System Companies ownership of and
              ----------------
rights to use, assign, license or sub-license all software owned, acquired or
developed by or for System Companies which System Companies can and do transfer
or assign to it. Preserve and protect the rights to all such software to the
extent reasonable and appropriate under the circumstances; license System
Companies, on a non-exclusive, no-charge or at-cost basis, to use all software
which the relevant Service Company has the right to sell, license or sub-
license; and, at the relevant System Companies' expense, permit System Companies
to enhance any such software and license others to use all such software and
enhancements to the extent that the relevant Service Companies shall have the
legal right to so permit.
<PAGE>

          6.  Employee Benefits/Pension Investment.  Provide central accounting
              ------------------------------------
for employee benefit and pension plans of System Companies.  Advise and assist
System Companies in the administration of such plans and prepare and maintain
records of employee and company accounts under the said plans, together with
such statistical data and reports as are pertinent to the plans.

          7.  Employee Relations.  Advise and assist System Companies in the
              ------------------
formulation and administration of employee relations policies and programs
relating to the relevant System Companies' labor relations, personnel
administration, training, wage and salary administration and safety.

          8.  Operations.  Advise and assist System Companies in the study,
              ----------
planning, engineering and construction of energy plant facilities of each System
Company and of the System as a whole, and advise, assist and manage the
planning, engineering (including maps and records) and construction operations
of System Companies.  Develop long-range operational programs for all the System
Companies and advise and assist each such System Company in the coordination of
such programs with the programs of the other  System Companies.

          9.  Executive and Administrative.  Advise and assist System Companies
              ----------------------------
in the solution of major problems and in the formulation and execution of the
general plans and policies of System Companies.  Advise and assist System
Companies as to operations, the issuance of securities, the preparation of
filings arising out of or required by the various Federal and State securities,
business, public utilities and corporation laws, the selection of executive and
administrative personnel, the representation of System Companies before
regulatory bodies, proposals for capital expenditures, budgets, financing,
acquisition and disposition of properties, expansion of business, rate
structures, public relationships and other related matters.

          10.  Business and Operations Services.  Advise and assist System
               --------------------------------
Companies in all matters relating to operational capacity and the preparation
and coordination of operating studies.  Manage System Companies' purchase, sale,
movement, transfer and accounting of volumes to ensure continued recovery of all
prudently incurred energy purchase costs through local jurisdictional cost
recovery mechanisms.  Compile and communicate information relevant to system
operation.  Perform general business and operations support services, including
business, plant and facilities operation, maintenance and management, travel,
aviation, fleet and mail services.

          11.  Exploration and Development.  Advise and assist System Companies
               ---------------------------
in all geological and exploration matters including the acquisition and
surrender of acreage and the development of underground storage facilities.

          12.  Risk Management.  Advise and assist System Companies in securing
               ---------------
requisite insurance, in the purchase and administration of all property,
casualty and marine insurance, in the settlement of insured claims and in
providing risk prevention advice.

                                       2
<PAGE>

          13.  Marketing.  Plan, formulate and implement marketing programs, as
               ---------
well as provide associated marketing services to assist System Companies with
improving customer satisfaction, load retention and shaping, growth of energy
sales and deliveries, energy conservation and efficiency.  Assist System
Companies in carrying out policies and programs for the development of plant
locations and of industrial, commercial and wholesale markets and assist with
community redevelopment and rehabilitation programs.

          14.  Medical.  Direct and administer all medical and health activities
               -------
of  System Companies.  Provide systems of physical examination for employment
and other purposes and direct and administer programs for the prevention of
sickness.

          15.  Corporate Planning.  Advise and assist System Companies in
               ------------------
studying and planning in connection with operations, budgets, economic
forecasts, capital expenditures and special projects.

          16.  Procurement.  Advise and assist System Companies in the
               -----------
procurement of real and personal property, materials, supplies and services,
conduct purchase negotiations, prepare procurement agreements and administer
programs of material control.

          17.  Rates.  Advise and assist System Companies in the analysis of
               -----
their rate structure in the formulation of rate policies and in the negotiation
of large contracts.  Advise and assist System Companies in proceedings before
regulatory bodies involving the rates and operations of System Companies and of
other competitors where such rates and operations directly or indirectly affect
System Companies.

          18.  Research.  Investigate and conduct research into problems
               --------
relating to production, utilization, testing, manufacture, transmission, storage
and distribution of energy.  Keep abreast of and evaluate for System Companies
all research developments and programs of significance affecting System
Companies and the energy industry, conduct research and development in promising
areas and advise and assist in the solution of technical problems arising out of
System Companies' operations.

          19.  Tax.  Advise and assist System Companies in the preparation of
               ---
Federal and other tax returns, and generally advise System Companies as to any
problems involving taxes including the provision of due diligence in connection
with acquisitions.

          20.  Corporate Secretary.  Provide all necessary functions required of
               -------------------
a publicly held corporation; coordinating information and activities among
shareholders, the transfer agent, and Board of Directors; providing direct
services to security holders; preparing and filing required annual and interim
reports to shareholders and the SEC; conducting the annual meeting of
shareholders and ensuring proper maintenance of corporate records.

          21.  Investor Relations.  Provide fair and accurate analysis of DRI
               ------------------
and its operating subsidiaries and its outlook within the financial community,
enhancing DRI's

                                       3
<PAGE>

position in the energy industry; balancing and diversifying shareholder
investment in DRI through a wide range of activities; providing feedback to DRI
and its operating subsidiaries regarding investor concerns, trading and
ownerships; holding periodic analysts meetings; and providing various operating
data as requested or required by investors.

          22.  Environmental Compliance.  Provide consulting, cleanup, and other
               ------------------------
activities as required by System Companies to ensure full compliance with
applicable environmental statutes and regulations.

          23.  Customer Services.  Provide services and systems dedicated to
               -----------------
customer service, including billing, remittance, credit, collections, customer
relations, call centers, energy conservation support and metering.

          24.  Energy Marketing.  Provide services and systems dedicated to
               ----------------
energy marketing, including marketing and trading of gas and electric power, and
energy price risk management and development of marketing and sales programs in
physical and financial markets.

          25.  Treasury/Finance.  Provide services related to managing all
               ----------------
administrative activities associated with financing, including management of
capital structure; cash, credit and risk management activities; investment and
commercial banking relationships; oversight of decommissioning trust funds and
general financing activities.

          26.  External Affairs.  Provide services in support of corporation
               ----------------
strategies for managing relationships with federal, state and local governments,
agencies and legislative bodies.  Formulate and assist with public relations and
communications programs and administration of corporate contribution and
community affairs programs.

                                       4
<PAGE>

                                                                      EXHIBIT II

           SERVICES THE COMPANY AGREES TO RECEIVE FROM DRI SERVICES

SERVICE                                                YES        NO

1.  Accounting                                         ____      ____
2.  Auditing                                           ____      ____
3.  Legal and Regulatory                               ____      ____
4.  Information Technology, Electronic Transmission
    and Computer Services                              ____      ____
5.  Software Pooling                                   ____      ____
6.  Employee Benefits/Pension Investment               ____      ____
7.  Employee Relations                                 ____      ____
8.  Operations                                         ____      ____
9.  Executive and Administrative                       ____      ____
10. Business and Operations Services                   ____      ____
11. Exploration and Development                        ____      ____
12. Risk Management                                    ____      ____
13. Marketing                                          ____      ____
14. Medical                                            ____      ____
15. Corporate Planning                                 ____      ____
16. Procurement                                        ____      ____
17. Rates                                              ____      ____
18. Research                                           ____      ____
19. Tax                                                ____      ____
20. Corporate Secretary                                ____      ____
21. Investor Relations                                 ____      ____
22. Environmental Compliance                           ____      ____
23. Customer Services                                  ____      ____
24. Energy Marketing                                   ____      ____
25. Treasury/Finance                                   ____      ____
26. External Affairs                                   ____      ____
<PAGE>

                                                                     EXHIBIT III

           SERVICES THE COMPANY AGREES TO RECEIVE FROM CNG SERVICES

SERVICE                                                YES        NO

1.  Accounting                                         ____      ____
2.  Auditing                                           ____      ____
3.  Legal and Regulatory                               ____      ____
4.  Information Technology, Electronic Transmission
    and Computer Services                              ____      ____
5.  Software Pooling                                   ____      ____
6.  Employee Benefits/Pension Investment               ____      ____
7.  Employee Relations                                 ____      ____
8.  Operations                                         ____      ____
9.  Executive and Administrative                       ____      ____
10. Business and Operations Services                   ____      ____
11. Exploration and Development                        ____      ____
12. Risk Management                                    ____      ____
13. Marketing                                          ____      ____
14. Medical                                            ____      ____
15. Corporate Planning                                 ____      ____
16. Procurement                                        ____      ____
17. Rates                                              ____      ____
18. Research                                           ____      ____
19. Tax                                                ____      ____
20. Corporate Secretary                                ____      ____
21. Investor Relations                                 ____      ____
22. Environmental Compliance                           ____      ____
23. Customer Services                                  ____      ____
24. Energy Marketing                                   ____      ____
25. Treasury/Finance                                   ____      ____
26. External Affairs                                   ____      ____
<PAGE>

                                                                      EXHIBIT IV

            METHODS OF ALLOCATION FOR CNG SERVICES AND DRI SERVICES

CNG Services and DRI Services shall allocate costs independently.  Each Service
Company shall allocate costs among companies receiving service from it under
this and similar service contracts using the following methods:

I.   The costs of rendering service by the Service Company will include all
     costs of doing business including interest on debt but excluding a return
     for the use of equity capital for which no charge will be made to System
     Companies.

II.  A.   The Service Company will maintain a separate record of the expenses of
          each department. The expenses of each department will include:

          1.   those expenses that are directly attributable to such department,
               and

          2.   an appropriate portion of those office and housekeeping expenses
               that are not directly attributable to a department but which are
               necessary to the operation of such department.

     B.   Expenses of the department will include salaries and wages of
          employees, rent and utilities, materials and supplies, depreciation,
          and all other expenses attributable to the department. The expenses of
          a department will not include:

          1.   those incremental out-of-pocket expenses that are incurred for
               the direct benefit and convenience of an individual company or
               group of companies,

          2.   Service Company overhead expenses, including expenses of the
               corporate secretary's department that are attributable to
               maintaining the corporate existence of the Service Company, and
               all other incidental overhead expenses including those auditing
               fees, internal auditing department expenses and accounting
               department expenses attributable to the Service Company.

     C.   The Service Company will establish annual budgets for controlling the
          expenses of each department and for determining estimated costs to be
          included in interim monthly billing.

III. A.   Employees in each department will be divided into two groups:
<PAGE>

          1.   Group A will include those employees rendering service to System
               Companies, and

          2.   Group B will include those office and general service employees,
               such as secretaries, file clerks and administrative assistants,
                                                -----------------------------
               who generally assist employees in Group A or render other
               housekeeping services and who are not engaged directly in
               rendering service to each Company or a group of companies.

     B.   Expenses set forth in Section II. above will be separated to show:

          1.   salaries and wages of Group A employees, and

          2.   all other expenses of the department.

     C.   There will be attributed to each dollar of a Group A employee's salary
          or wage, that percentage of all other expenses of his department (as
          defined in B above), that his salary or wage is to the total Group A
          salaries and wages of that department.

     D.   Group A employees in each department will maintain a record of the
          time they are employed in rendering service to each company or group
          of companies. An hourly rate will be determined by dividing the total
          expense attributable to a Group A employee as determined under
          subsection C above by the productive hours reported by such employee.

IV.  The charge to the Company for a particular service will be determined by
     multiplying the hours reported by Group A employees in rendering such
     service to each Company by the hourly rates applicable to such employees.
     When such employees render service to a group of companies, the charge to
     each Company will be determined by multiplying the hours attributable to
     the Company under the allocation formulas set forth in Section IX of this
     Exhibit by the hourly rates applicable to such employees.

V.   To the extent appropriate and practical, the foregoing computations of
     hourly rates and charges may be determined for groups of employees within
     reasonable salary range limits.

VI.  Those expenses of the Service Company that are not included in the annual
     expense of a department under Section II. above will be charged to System
     Companies receiving service as follows:

     A.   Incremental out-of-pocket costs incurred for the direct benefit and
          convenience of a company or group of companies will be charged
          directly to such company or group of companies.  Such costs incurred
          for a group of companies will be allocated on the basis of an
          appropriate formula.

                                       2
<PAGE>

      B.   Service Company overhead expenses referred to in Section II. above
           will be charged to the Company in the proportion that the charges
           made to the Company for costs, other than those set forth in this
           Section VI., are to the total of such charges to all companies
           receiving service.

VII.  Notwithstanding the foregoing basis of determining cost allocations for
      billing purposes, cost allocations for certain services involving machine
      operations and production units will be determined on an appropriate basis
      established by the Service Company relating to the direct use of machine
      equipment or production units.

VIII. Monthly bills will be issued for the services rendered to the Company on
      an actual or estimated basis. Estimates will normally be predicated on
      service department budgets and estimated productive hours of employees for
      the year. At the end of each year, estimated figures will be revised to
      reflect actual experience during such year and adjustments will be made in
      amounts billed to give effect to such revision.

IX.   When Group A employees render services to a group of companies, the
      following formulas shall be used to allocate the time of such employees to
      the individual companies receiving such service:

      A.  The Service Department or Function formulas to be used when employees
          render services to all companies participating in such service, for
          the services indicated are set forth below. When necessary during the
          period 1999-2002, the allocation formulas described below will be
          calculated (in part or in whole) using data based on services
          performed for System Companies Dominion Resources, Inc., prior to the
          merger of Dominion Resources, Inc. and Consolidated Natural Gas
          Company.

           Service Department
              or Function                         Basis of Allocation
              -----------                         -------------------

Employee Benefits/                  The number of employee and annuitant
Pension Investments                 accounts as of the preceding December 31st.

Human Resources                     The number of employees as of the preceding
                                    December 31st.

Corporate Planning:
 - Capital Budgets                  Total investment in plant recorded at
                                    preceding December 31st.
 - Operating &
   Maintenance Budgets              Total operating expenses, excluding
                                    purchased gas expense, purchased power
                                    expense (including fuel expenses), other
                                    purchased products and royalties, for the
                                    preceding year ended December 31st.

                                       3
<PAGE>

           Service Department
              or Function                         Basis of Allocation
              -----------                         -------------------

Business and Operations             Energy sale and deliveries for the preceding
  Services                          year ended December 31st.

Risk Management                     Insurance premiums for the preceding year
                                    ended December 31st.

Rates                               Total regulated company operating expenses,
                                    excluding purchased gas expense, purchased
                                    power expense (including fuel expense),
                                    other purchased products and royalties, for
                                    the preceding year ended December 31st.

Research                            Gross revenues from the sale of natural gas
                                    (including intercompany sales) and
                                    electricity, recorded during the preceding
                                    year ended December 31st.

Tax                                 The sum of the total income and total
                                    deductions as reported for Federal Income
                                    Tax purposes on the last return filed.

Corporate Secretary/                The weighted average of the previous three
Investor Relations                  years of total Service Company billings for
                                    the prior years ended December 31st.

Customer Services                   For metering, the number of gas or electric
                                    meters for the preceding year ended December
                                    31st; otherwise the number of customers for
                                    the preceding year ended December 31st.

System Services Group:

Information Technology:
  LDC/EDC  Computer Applications    Number of residential and commercial
                                    customers at the end of the preceding year
                                    ended December 31st.

   Other Computer Applications      Number of users or usage of specific
                                    computer systems at the end of the preceding
                                    year ended December 31st.

                                       4
<PAGE>

           Service Department
              or Function                         Basis of Allocation
              -----------                         -------------------

   Network Computer Applications    Number of network devices at the end of the
                                    preceding year ended December 31st.

   Telecommunications Applications  Number of telecommunications units at the
                                    end of the preceding year ended December
                                    31st.

Facility Services:
   Building Services                Square footage of office space as of the
                                    preceding year ended December 31st.

Processing Services:
   Payroll                          Number of employees on the previous December
                                    31st or the number of payroll payments
                                    generated during the previous year ending
                                    December 31st.

   Cash Management &                Number of customer payments processed during
   Customer Payment Processing      the preceding year ended December 31st.

   Accounts Payable Processing      Number of accounts payable documents
                                    processed during the preceding year ended
                                    December 31st.

   Fleet Administration             Number of vehicles at December 31st.

Purchasing                          Dollar value of contract purchases for the
                                    preceding year ended December 31st.
Regulated Business Support Group:

Engineering Services:
   General Services                 Gas pipeline and/or electric supply line
                                    footage as of the preceding year ended
                                    December 31st.

   Transmission and Storage         Total investment in storage and transmission
    Services                        plant as of the preceding year ended
                                    December 31st.

Gas Supply:                         Gas volumes purchased for each affiliate for
                                    the preceding year ended December 31st.

Electricity Supply:                 Electricity load purchased for each
                                    affiliate for the preceding year ended
                                    December 31st.

                                       5
<PAGE>

           Service Department
              or Function                         Basis of Allocation
              -----------                         -------------------

Marketing
   Shared Projects                  Annual marketing plan budget for the current
                                    year of allocation.

   Other Indirect Costs             Total marketing direct and shared project
                                    costs billed to each System Company for the
                                    preceding year ended December 31st.

Material Management                 Material inventory assets as of the
                                    preceding year ended December 31st.

System Accounting:

Financial Accounting and Reporting  Number of financial related transactions,
                                    records and reports generated, and account
                                    code combinations for the preceding year
                                    ended December 31st.

Regulated Fixed Assets              Regulated companies fixed assets added,
                                    retired or transferred during the preceding
                                    year ended December 31st.

     B.   Company Group Formulas to be used in the absence of a service
          department or function formula or when service rendered by employees
          is for a different group of companies than those companies regularly
          participating in such service:

            Company Group                        Basis of Allocation

 All companies (includes all        Total operating expenses, excluding
 System Companies except Service    purchased gas expense, purchased power
 Company)                           expense (including fuel expense), other
                                    purchased products and royalties, for the
                                    preceding year ended December 31st.

 All retail companies               Volume of gas and quantity of electricity
                                    sold at retail during the preceding year
                                    ended December 31st (converted to dollar
                                    value).

 All wholesale companies            Gross revenues from sales for resale
                                    recorded during the preceding year ended
                                    December 31st.

                                       6
<PAGE>

 All companies having               Gross investment in transmission plant
   transmission lines               recorded at preceding December 31st.

 All production companies           Production plant budget for the current year
                                    of allocation.

 Appalachian production             Gross investment in Appalachian production
   companies                        plant recorded at preceding December 31st.

 All storage companies              Gross investment in storage plant, excluding
                                    non-current inventory, recorded at preceding
                                    December 31st.

 All Companies/                     The weighted average of the previous three
   Shareholder Activities           years of Service Company billings.

 All unregulated companies          Total unregulated companies' operating
                                    expenses, excluding purchased gas expense,
                                    purchased power expense (including fuel
                                    expense), other purchased products and
                                    royalties, for the preceding year ending
                                    December 31st.

 All regulated companies            Total regulated companies' operating
                                    expenses, excluding purchased gas expense,
                                    purchased power expense (including fuel
                                    expense), other purchased products and
                                    royalties, for the preceding year ended
                                    December 31st.

     C.   If the use of a basis of allocation would result in an inequity
          because of a change in operations or organization, then the Service
          Company may adjust the basis to effect an equitable distribution.

                                       7

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