Document:

Technology Services Agreement, dated February 24, 2006

 Exhibit 10.32 
 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission. 
 TECHNOLOGY SERVICES AGREEMENT 
 This Technology Services Agreement (“Agreement”) dated
this 24 day of February, 2006, between JACKSON HEWITT TECHNOLOGY SERVICES INC., a Delaware corporation (the “Company”) with its principal place of business at 100 Arthur Andersen Parkway, Sarasota, Florida 34232, and HSBC TAXPAYER
FINANCIAL SERVICES INC., a Delaware corporation, with offices located at 90 Christiana Road, New Castle, Delaware (“HSBC”). 
 Recitals 
 WHEREAS, Jackson Hewitt Inc. (“Jackson Hewitt”) (i) is the franchisor of the Jackson Hewitt Tax
Service® tax preparation system to independently
owned and operated franchisees (“Franchisees”) and (ii) through Tax Service of America, Inc. a wholly owned subsidiary owns and operates tax preparation offices (“Corporate Stores,” and, together with Franchisees,
“Operators”); and 
 WHEREAS, The Operators provide to customers computerized federal and state individual income tax return
preparation with electronic filing and offer or facilitate related services; and 
 WHEREAS, HSBC administers and its affiliate offers
certain financial products to customers of tax service companies; and 
 WHEREAS, simultaneous with the execution of this Agreement, HSBC and
its affiliate Beneficial Franchise Company, Inc. are entering into an agreement with Jackson Hewitt with respect to a program whereby HSBC shall administer and its affiliate shall offer financial products to certain customers of Jackson Hewitt Tax
Service (the “Program”), upon the terms and conditions set forth therein (the “Program Agreement”); and 
 WHEREAS, HSBC
desires, and the Company agrees to provide, certain technology services, personnel and related support to HSBC and Operators in connection with the Program. 
 NOW, THEREFORE, in consideration of the foregoing and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto, intending to be legally bound, hereby
agree as follows: 
 1. DEFINITIONS. In addition to the other definitions set forth in the Agreement, the following terms are defined as follows: 

1.1 “ACR” shall mean an accelerated check refund, assisted direct deposit or ADD, or such other product or terminology used to describe the
process by which the Originator receives the Customer’s refund from the taxing authority through a deposit account set up by the Originator before forwarding the net proceeds to the recipient. 

 1.2 “Applicant” shall mean an individual electing to apply for a Financial Product at the
office location of an Operator in connection with the Program. 
 1.3 “Application” shall mean one or more HSBC Financial Product
application forms to be used by an Applicant, including any supplemental application forms. 
 1.4 “Applicable Law” shall mean all
applicable federal, state and local laws, rules and regulations. 
 1.5 “Business Day” shall mean any day that is not a Saturday,
Sunday legal holiday or other day on which banks in the state of New York are required or permitted to be closed. 
 1.6 “Customer”
shall mean a Jackson Hewitt Tax Service customer that was also a customer of one of the financial institutions that provided financial products facilitated by Jackson Hewitt Tax Service offices and such customer received a RAL, a funded Federal ACR,
or a funded State ACR from such financial institution. For purposes of this definition, joint borrowers or joint recipients of such a financial product shall constitute one “Customer” and a customer that receives a RAL or a funded Federal
ACR and a funded State ACR shall count as two “Customers’. 
 1.7 “EFS Requirements” shall mean the technology
requirements provided by HSBC with respect to the systems operating the Program. 
 1.8 “Financial Product” shall mean any product
offered by the Originator under the Program, including, without limitation, RAL, Money NowSM Loan, ACR, HELP® Loan, Flex Loan, and any similar product or any such
product as modified, as offered from time to time. 
 1.9 “IRS” shall mean the Internal Revenue Service. 
 1.10 “Marks” shall mean the names, trademarks, service marks, trade names, service names, and logos of a party that are designated by such
party for use by the other, as the same may be amended from time to time. 
 1.11 “Money Now Loan” shall mean a Money Now Loan (pf)
and Money Now Loan (std) collectively. 
 1.12 “Money Now Loan (pf)” shall mean a loan by the Originator to an Applicant based on,
among other things, the Applicant’s anticipated Federal income tax refund, with proceeds of such loan available on the same day the loan is approved by the Originator, offered in the month of January and without a final tax return being
prepared and filed with the IRS at the time. 
 1.13 “Money Now Loan (std)” shall mean a loan by the Originator to an Applicant
based on, among other things, the Applicant’s anticipated Federal income tax refund, with proceeds of such loan available on the same day the loan is approved by the Originator, with a final tax return being prepared and filed with the IRS in
the same office visit as the Applicant applies for such a 
  

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 loan, or if the Applicant applies prior to the first day of electronic filing, the final return being filed on the first
day of electronic filing. 
 1.14 “New Financial Products” shall mean financial products that are not Financial Products.

 1.15 “Originator” shall mean the affiliate of HSBC designated to offer Financial Products under the Program. 
 1.16 “Program Protocols” shall mean those processes and procedures developed by HSBC for offering Financial Products pursuant to the Program,
including, but not limited to, EFS Requirements, Quick Reference Guide, HSBC Bank Book materials, and the HSBC Bank Product Compliance Training materials. 
 1.17 “Qualifying Procedures” shall mean procedures developed from time to time by HSBC relating to an Applicant qualifying to apply for Financial Products and the Application process pursuant to the Program.

 1.18 “RAL” shall mean a refund anticipation loan based upon, among other things, and secured by, an Applicant’s anticipated
Federal income tax refund. 
 1.19 “Tax Season” shall mean the period beginning on January 2 of a calendar year and ending on
the last day an individual is permitted to file a federal income tax return with the IRS without extension, typically April 15 of such calendar year. 
 2. THE SERVICES. 
 2.1 The
Services. In advance of each Tax Season, the Company and HSBC shall mutually agree on the technology needs related to the Program including systems and software modification, incorporation and implementation of EFS Requirements in, and the
coordination of systems between Profiler®, the
Jackson Hewitt Tax Service electronic filing software program and the related systems and servers (“Profiler”) and HSBC’s systems Each party shall provide additional technology services upon the terms and conditions to be agreed in
writing with HSBC. This Agreement applies to the services set forth herein to be performed in connection with the facilitation of Financial Products by Jackson Hewitt Tax Service locations during the Tax Season. 
 2.2 Deliverables. In advance of each Tax Season, The Company and HSBC shall agree in writing as to the deliverables required under this Agreement for the
next Tax Season (or other related period) and the timeline of the required deliverables. In the event the parties are unable to reach agreement on the scope of deliverables or related timeline, the parties shall seek the assistance of a mediator to
assist them in such efforts. Each party shall use reasonable efforts to implement all requested deliverables, but shall not be held liable for matters not completed for the beginning of a Tax Season if such requests have not been agreed to before

  

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 October 31st preceding a Tax Season. Notwithstanding the foregoing, the parties shall use their commercially reasonable best efforts to implement all deliverables that are required in order to comply with
Applicable Law. 
 2.3 New Financial Products. The parties shall devote sufficient time and resources to implement technology solutions for
the introduction of New Financial Products into the Program. 
 3. RIGHTS, DUTIES AND OBLIGATIONS OF THE COMPANY. 
 3.1 Personnel. The Company shall devote a reasonable number of employees to meet its obligations under this Agreement. 
 3.2 Training. The Company shall devote employees and resources as it deems necessary to provide training to Operators and corporate staff in connection
with the operation of Profiler in connection with the Program. 
 3.3 Profiler Requirements. Subject to Article 2 above, Profiler shall
provide for: 
 (a) the electronic transmission of Applications to HSBC or the Originator, including extracting all relevant Financial Product
data from the IRS transmission file each time a Return for an Applicant is sent to the IRS in accordance with the Electronic Data Processing Guidelines provided by HSBC in advance of each Tax Season. 
 (b) the display of required interview questions with respect to Financial Products. 
 (c) the retention of an electronic copy of the forms of all Program documents for a period of five years from the date on such documents (after which
time such documents may be deleted in accordance with applicable legal requirements). 
 (d) the printing of required documents including,
the Application (other than paper Applications), IRS Form 8453 or similar form, and Loan Agreement and Disclosure Statement. 
 (e) the
printing of HSBC disbursement checks at designated locations with the ability to affix a facsimile signature of the authorized signatory of the Originator. 
 3.4 System Errors. The Company shall consult with HSBC to develop a system for eliminating transmission errors, to the extent practicable. 
 3.5 Support. The Company shall operate a call center to support Operators in connection with the operation of Profiler as it relates to the facilitation of the Program. 
 3.6 Computer Network. The Company shall establish and maintain a technology and communication center, at a location designated by the Company, for use in
electronically transmitting Returns, Applications and other related materials to HSBC. 
  

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 3.7 Systems. The Company shall provide HSBC with all necessary information needed for HSBC or the
Originator to coordinate systems and information. 
 3.8 Program Deliverables. The Company shall cooperate and consult with HSBC in
accordance with Article 2 to agree on deliverables for a Tax Season and the related timeline. 
 3.9 System Changes. Unless required by law
or otherwise agreed, the Company shall not alter its existing systems and software in such a manner that would result in the inability of the system to communicate with HSBC’s system in the general manner in which it communicated for the
preceding Tax Season. 
 3.10 Availability. The Company shall be available during business hours and reasonably at all other times for
consultation to HSBC to assist in timely completion of deliverables and continuation of operations during Tax Season. 
 3.11 Forwarding
Applications to HSBC. The Company shall incorporate or cause to be incorporated electronic filing software requirements provided by HSBC into its electronic filing software program relating to Applications. The Company shall extract all Money Now
Loan and RAL data from its IRS transmission file each time a return for an Applicant is sent to the IRS in accordance with the Electronic Data Processing Guidelines provided by HSBC from time to time. The Company shall not forward an Application for
a RAL or ACR to HSBC without having electronically transmitted or caused to be transmitted the Applicant’s return to the IRS, and shall not forward an Application for a Money Now Loan (std) without transmitting or causing to be transmitted the
Applicants return to the IRS on the same day (and if it is done before the start of electronic filing, it must be done on the first day of electronic filing) and with respect to a RAL Application only, without having received acknowledgment of the
return’s acceptance from the IRS for Electronic Filing, which acknowledgment shall also include, if available and currently provided, the reason the return was rejected, as described in Chapter 3 of the IRS e-file Handbook for Authorized IRS
e-file Providers of Individual Income Tax Returns (Publication 1345, including Rev. Proc. 2000-31), as the same may be amended from time to time. Jackson Hewitt shall also forward customer’s electronically filed tax return information
simultaneously with or promptly after the Application is transmitted to HSBC. 
 4. RIGHTS, DUTIES AND OBLIGATIONS OF HSBC. 
 4.1 Program Deliverables. HSBC shall cooperate and consult with the Company in accordance with Article 2 to agree on deliverables for a Tax Season and the
related timeline 
 4.2 Systems. 
 (a) System Changes. Unless required by law or otherwise agreed, HSBC shall not alter its existing systems and software in such a manner that would result in the inability of the system to communicate with the Company’s system in the
general manner in which it communicated for the preceding Tax Season. 
  

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 (b) HSBC acknowledges that Profiler is distributed to Jackson Hewitt Tax Service offices nationally and
to Operators through multiple locations and not all of which will participate in the Program or Profiler as it relates to the Program as developed under this Agreement and that certain Program requirements or requests as they relate to Profiler will
not be reasonable or practicable due to the needs and requirements of Jackson Hewitt, and the operation of Jackson Hewitt’s business and Profiler. Toward that end, HSBC agrees that it will use its commercially reasonable efforts to accommodate
reasonable requests of the Company with respect to the deliverables and Program to ensure that the Company’s programs are not inconsistent, impractical or unduly burdensome on the Company or the operation of the Jackson Hewitt Tax Service
business. 
 (c) HSBC shall provide the Company with all necessary information needed from HSBC or the Originator to create and populate
required documents, including information related to the deposit account for Customers created for the respective Financial Product. 
 4.3
Availability. HSBC shall be available during business hours and reasonably at all other times for consultation to the Company to assist in timely completion of deliverables and continuation of operations during Tax Season. 
 4.4 Reports. HSBC shall provide, in a timely fashion, such reports to Jackson Hewitt as Jackson Hewitt reasonably may request, including ad hoc reports
as well as reports prepared by HSBC for HSBC’s own use regarding Customers; provided that HSBC is not required to provide reports which contain information regarding other transmitters, non-Customers or proprietary risk model information. HSBC
shall otherwise notify and discuss trend information with Jackson Hewitt. In addition, HSBC shall also provide, in a timely fashion, on a monthly basis the reports attached hereto as Exhibit 4.4 HSBC covenants and agrees that all reports will be
true, correct and complete in all respects. 
 4.5 HSBC acknowledges and agrees (i) to keep all information with respect to Profiler and
the modifications and developments hereunder confidential; and (ii) that the Company maintains sole and exclusive ownership rights in Profiler as modified, and further disclaims on behalf of itself and all other persons any ownership or
purported ownership rights in the same. 
 4.6 Maintenance of Communication Lines. HSBC shall maintain communication lines for the Jackson
Hewitt Tax Service e-file processing system to support the maximum daily Financial Product volume projected by the Company, as well as full Application follow-up information using such protocol and process as is mutually agreed upon by the Company
and HSBC. 
 4.7 Maintenance of Communication Lines. HSBC shall maintain communication lines for the HSBC processing center to support the
Program, using such protocol and process as is mutually agreed upon by HSBC and the Company. HSBC shall also maintain the ability to electronically communicate with HSBC’s affiliates for the purpose of fulfilling HSBC’s duties under the
Program. 
  

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 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed
separately with the Securities and Exchange Commission. 
 4.8 File Sharing. HSBC shall provide certain processing files for use during each
Tax Season to the Company sufficiently in advance of each product launch each Tax Season. 
 4.9 Management and Technical Support 

(a) HSBC shall support the Program with at least the following dedicated non-exclusive staffing: (i) one (1) business development group
director; (ii) one (1) business development director; (iii) one (1) risk management professional; (iv) one (1) technology director; and (v) one (1) technology project manager. 
 (b) In the event any persons currently employed in such roles set forth in paragraph (a) above leaves such role, HSBC shall promptly find a
replacement in order to maintain service levels and provide the Company notice of such event and the name of such replacement. Such replacement must be reasonably acceptable to the Company. In the event such replacement is not reasonably acceptable
to The Company, HSBC shall endeavor to satisfy the Company’s reasonable requests. In any event, HSBC shall reimburse the Company for any additional costs of resources required to maintain existing service levels after such original departure
occurred. 
 (c) HSBC shall maintain a “firewall” between personnel exclusively dedicated to other transmitters, tax preparers and
software developers and confidential information regarding Jackson Hewitt and the Program. 
 5. LICENSE OF CERTAIN RIGHTS. 
 5.1 License of Trademarks. During the Term and subject to the terms and conditions of this Agreement, each of HSBC and the Company hereby grants to the
other a non-exclusive, non-assignable and royalty-free right and license to use, reproduce and display its Marks and the Marks of their respective affiliates relating to the Program, solely in connection with the Program and Profiler. Neither party
shall at any time adopt or use, or seek to register, without the other party’s prior written consent, any variation of such other party’s Marks, or any mark similar thereto or likely to be confused therewith. Any and all goodwill arising
from either party’s use of the other party’s Marks shall inure solely to the benefit of such other party, and neither during nor after the termination of this Agreement shall either party assert any claim to the other party’s Marks or
goodwill. Neither party shall use the Marks of the other for any purpose except the purposes specifically set forth herein. All rights in and to the Marks of a party which are not specifically granted to the other herein shall remain with such
party. 
 6. FEES PAID TO THE COMPANY. 
 6.1
Fees. In consideration of the performance of services hereunder, HSBC shall pay to the Company, fees as follows: 
 (a) HSBC shall pay to the
Company for Tax Season 2006 [*]. 
  

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 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed
separately with the Securities and Exchange Commission. 
 (b) HSBC shall pay to the Company for Tax Season 2007 [*]. 
 (c) The above consideration shall be due and paid in three equal installments each Tax Season. For Tax Season 2006, the first two installments shall be
due and paid no later than March 1, 2006, and the third installment shall be due and paid no later than the last Business Day of March 2006. For Tax Season 2007, the three installments shall be due and paid no later than the last Business Day
of January, February, and March 2007 respectively. 
 (d) For Tax Season 2007, HSBC shall pay additional consideration to the Company for
additional services performed and additional resources required to support expansion in the Program over such Tax Seasons. [*] 
 6.2
Financial Products. The parties agree that the Company shall have no right to any fees earned by HSBC in connection with its offering Financial Products. 
 7. TERM; TERMINATION. 
 7.1 Term of Agreement. This Agreement shall be effective upon its execution and be deemed effective as of
January 1, 2006, and applicable to the Program for Tax Season 2006 and the related preseason period and to the Program for Tax Season 2007. This Agreement shall terminate and expire on October 31, 2007, unless extended by written agreement
of the parties (the “Term”). 
 7.2 Termination. 
 (a) Any party may terminate this Agreement (i) on the tenth (10th) day after receipt of written notice, or in the case of the period from November 1 to April 15the twentieth (20th) day after receipt of a written notice, by a party during a Tax Season, of its material breach of the performance of its
obligations or duties hereunder (provided that the breaching party has failed to cure such breach within such ten-day period); or (ii) immediately upon the effective date of termination of the Program Agreement; provided however if it is
ultimately determined that the Program Agreement was wrongfully terminated, then such party shall be liable for wrongful termination under this Agreement. 
 (b) HSBC and Beneficial Franchise, on the one hand, or The Company, on the other, may terminate the Agreement, at any time, immediately upon notice to the other parties, (i) upon the filing by or against the
other party of any petition in bankruptcy or for reorganization or debt consolidation under the federal bankruptcy laws or under comparable law; (ii) upon the other party’s making of an assignment of all or substantially all of its assets
for the benefit of creditors; (iii) upon the application of the other party for the appointment of a receiver or trustee of its assets. 
 7.3 Return of Proprietary Information. Upon termination of this Agreement, the parties will return to any furnishing party all proprietary and confidential information received in 
  

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 connection with this Agreement and certify in writing to such furnishing party that such receiving party has not retained
any copies of such proprietary or confidential information. 
 7.4 Survival. The provision of Articles 6 (to the extent the payment due date
is prior to the effective date of termination), 7, 8, and 9 shall survive termination of this Agreement. 
 8. INDEMNIFICATION. 
 8.1 Indemnification by The Company. Except as otherwise limited by this Agreement, the Company shall indemnify, defend and hold harmless HSBC, its
affiliates, parents, and subsidiaries, and their respective officers, directors, employees, agents, successors and permitted assigns, from and against any and all expenses and costs (including, without limitation, reasonable attorneys’ fees),
judgments, penalties, liabilities (including amounts paid in settlement or other disposition) in connection with any third party claims, disputes, controversies or litigation arising out of, relating to or resulting from (i) any violation or
alleged violation of Applicable Law by the Company in connection with this Agreement; (ii) any material breach by the Company of any representation, warranty, covenant or agreement hereunder or (iii) the negligence or willful misconduct of
the Company in connection with the performance by it of its obligations under this Agreement. 
 8.2 Indemnification by HSBC. Except as
otherwise limited by this Agreement, HSBC shall indemnify, defend, and hold harmless the Company, its affiliates, parents, and subsidiaries, and their respective officers, directors, employees, agents, successors and permitted assigns, from and
against any and all expenses and costs (including, without limitation, reasonable attorneys’ fees), judgments, penalties, liabilities (including amounts paid in settlement or other disposition) in connection with any third party claims,
disputes, controversies, litigation or regulatory action arising out of, relating to or resulting (i) any violation or alleged violation of Applicable Law by HSBC in connection with this Agreement, (ii) any material breach by HSBC of any
representation, warranty, covenant or agreement hereunder; or (iii) the negligence or willful misconduct of HSBC in connection with the performance by them of their respective obligations under this Agreement. 
 8.3 Indemnification Procedures. The indemnitee shall promptly notify the indemnitor in writing of any claim that may be the subject of indemnification
under this Article 8; provided, however, that the failure of an indemnitee to so notify the indemnitor shall not relieve the indemnitor of its indemnification obligations hereunder to the extent that such failure does not actually prejudice the
indemnitor with respect to such claim. The indemnitee shall have the right (but not the obligation) to defend such action or proceeding by retaining attorneys of its own selection to represent it at the indemnitor’s reasonable expense; provided
that the indemnitor shall in all events have the right to participate in such defense. Indemnitee shall not compromise or settle any such claim or action without the prior approval of the indemnitor. Indemnitor shall have the right to sole and
exclusive control of the matter upon written notice to the indemnitee that indemnitor shall take full responsibility for all costs, fees, obligations and damages 
  

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 associated with such claim. Indemnitor shall not compromise or settle any claim or action without the prior approval of
the indemnitee and Indemnitor shall not be permitted to take actions that would materially adversely affect indemnitee. In the event of disagreement among the parties with respect to the settlement or handling of a third party matter, the parties
agree to seek the immediate assistance of a mediator to assist the parties in resolving the matter taking into account the detrimental impact of the proposed action or inaction on the parties respective businesses 
 9. MISCELLANEOUS 
 9.1 Privacy. No party shall make any
unauthorized disclosure of or use any personal information of individual consumers which it receives from the other party or on the other party’s behalf other than to carry out the purposes for which such information is received, and each party
shall comply in all respects with all applicable requirements of Title V of the Gramm-Leach-Bliley Act of 1999 and its implementing regulations and all other privacy regulations or requirements. 
 9.2 Information Security. Each party has developed, implemented, and will maintain effective information security policies and procedures that include
administrative, technical and physical safeguards designed to (i) ensure the security and confidentiality of confidential information provided to the other parties hereunder, (ii) protect against anticipated threats or hazards to the
security or integrity of such confidential information, (iii) protect against unauthorized access or use of such confidential information, and (iv) ensure the proper disposal of confidential information. All personnel handling such
confidential information have been appropriately trained in the implementation of that party’s information security policies and procedures. Each party regularly audits and reviews its information security policies and procedures to ensure
their continued effectiveness and determine whether adjustments are necessary in light of then-current circumstances including, without limitation, changes in technology, customer information systems or threats or hazards to confidential
information. In the event of unauthorized access to confidential information or non-public personal information of individual consumers, each party shall cooperate with the other party, provide any notices and information regarding such unauthorized
access to appropriate law enforcement agencies and government regulatory authorities, and affected customers which the other party in its sole discretion deems necessary. 
 9.3 Proprietary and Confidentiality Rights of The Parties. Each of the parties is informed and acknowledges that implementation and operation of the Program will involve the use of certain systems, computer programs,
marketing, product development, risk management, and strategy data and/or other data, including business information or trade secrets (“Proprietary Information”) that are proprietary to the respective parties. Each party will retain in
confidence all Proprietary Information received in connection with this Agreement and limit access to or disclosure of such Proprietary Information received in connection with this Agreement solely for the purpose of operation of the Program
hereunder. To this end, the recipient will employ the same degree of care to avoid disclosure of such information that it employs with respect to its own information that it deems confidential. Such obligation of confidentiality shall not extend to

  

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 any information which is shown to have been known by the receiving party prior to disclosure to it by the other party or
parties hereto or generally known to others engaged in the same trade or business as the furnishing party, or that is or shall become part of public knowledge through no act or omission by the receiving party or its directors, officers, employees,
professional advisors, or other representatives, or that shall have been lawfully received by the receiving party from a third party other than professional advisors and other representatives. Notwithstanding the foregoing, HSBC, upon obtaining
appropriate consents from Applicants and the prior written consent of The Company, may share data obtained from such Applicant’s Returns and Applications with its affiliates for the purpose of offering financial products which are not offered
by The Company and for the purpose of detecting or preventing fraud. 
 9.4 Audit and Report Rights. 
 (a) During the Term and for a period of one year thereafter, each party shall upon reasonable written request to the other party, provide access to books
and records to the other party; (but not to any third parties without the consent of that party, which consent shall not be unreasonably withheld) and cooperate with, and provide to, the other party such assistance as it reasonably may require in
connection with such party’s audit of the Program or matters in connection with the exercise of termination rights. 
 (b) HSBC shall
provide Jackson Hewitt with reports as reasonably requested by Jackson Hewitt, the expense of which shall be split evenly between the parties, in order to permit Jackson Hewitt to perform an adequate assessment of internal control over financial
reporting (which reports shall permit Jackson Hewitt’s auditors to audit Jackson Hewitt’s internal control over financial reporting and management’s assessment thereof). If Jackson Hewitt desires a SAS 70 report, HSBC shall engage its
external auditors and shall provide a copy of such written report to Jackson Hewitt. The cost of providing the SAS 70 report by the external auditors shall be split evenly between the parties. 
 9.5 Representations. Each party represents and warrants to the others that (i) it is a corporation in good standing, (ii) its execution of this
Agreement does not constitute a violation of any agreement or relationship to which it is a party, (iii) it has the right to enter into and perform its obligations hereunder and to grant the rights granted herein, and (iv) its Marks do not
infringe upon the copyrights or trademarks of any third parties. 
 9.6 Agency; No Third Party Beneficiary. 
 (a) This Agreement does not establish or create a joint venture among the Company or HSBC (or its Originator) and the employees, agents or representatives
of the respective parties and the Originator are not the partners, agents or representatives of each other. Except as otherwise provided in this Agreement, no party shall have, or hold itself out as having, any right, power or authority to act or
create any obligation, express or implied, on behalf of the other. 
  

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 (b) No Third Party Beneficiaries. Nothing in this Agreement is intended or shall be construed to
give any person, other than the parties hereto, any legal or equitable right, remedy or claim under or in respect of this Agreement or any provision contained herein. 
 9.7 Assignment. Subject to the next sentence, this Agreement may not be assigned by any party hereto without the prior written consent of the other, which consent shall not be unreasonably withheld. Either party may
assign this Agreement to an affiliate of equal or greater net worth or in connection with a consolidation, merger or sale of all or substantially all of its assets, without the consent of the other party, provided that the successor in interest to
such party assumes the obligations of such party hereunder and agrees to be bound by the terms hereof. This Agreement and the covenants and agreements herein contained shall, subject to the provisions of this Section, inure to the benefit of, and be
binding upon, the parties hereto and their respective successors and permitted assigns. 
 9.8 Force Majeure. Either party shall be excused
from performance hereunder for failure to perform any of the obligations if (i) such failure to perform occurs by reason of any of the following events (“Force Majeure Events”): act of God, fire, flood, storm, earthquake, tidal wave,
communications failure, sabotage, war, military operation, terrorist attack, national emergency, mechanical or electrical breakdown, general failure of the postal or banking system, civil commotion, strikes, or the order, requisition, request or
recommendation of any governmental agency or acting governmental authority, or either party’s compliance therewith or government proration, regulation, or priority, or any other similar cause beyond either party’s reasonable control and
(ii) such Force Majeure Event is beyond such party’s reasonable control. The party excused from performance shall be excused from performance (i) only after notice from the party whose performance is impaired, (ii) only during
the continuance of the Force Majeure Event and (iii) only for so long as such party continues to take reasonable steps to mitigate the effect of the Force Majeure Event and to substantially perform despite the occurrence of the Force Majeure
Event. The party whose performance is not impaired may terminate this Agreement upon five (5) consecutive days’ notice during any tax season or upon thirty (30) consecutive days’ notice at any other time, effective immediately
upon written notice to such party. 
 9.9 Public Announcements. The parties hereto will jointly determine the appropriateness, timing,
distribution, and content of any press releases and any other public announcements that relate to this Agreement or the parties’ business relationship, subject in all cases to the requirements of Section 9.10 hereof. 
 9.10 Confidential Nature of Agreement. The parties agree that the terms of this Agreement shall be kept confidential and may be released by a party to an
unaffiliated third party only (i) if required by Applicable Law (including applicable laws of the securities and exchange commission and other regulatory bodies), or in connection with a merger, consolidation, sale of the stock or substantially
all of the assets or other significant transaction of a party; provided that the party to whom this Agreement is disclosed is bound by confidentiality restrictions no less stringent than those set forth herein, or (ii) with the prior written
consent of the other party hereto. 
  

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 9.11 DISCLAIMERS. THE OBLIGATIONS OF THE COMPANY AND HSBC UNDER THIS AGREEMENT ARE IN LIEU OF ALL
WARRANTIES, EXPRESS OR IMPLIED. NONE OF THE COMPANY OR HSBC SHALL BE LIABLE FOR INCIDENTAL, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR INCOME, LOSS OF USE OR OTHER BENEFITS ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR
THE SERVICES PERFORMED HEREUNDER. 
 9.12 Governing Law. Except to the extent governed by the United States Trademark Act of 1946 (Lanham
Act, 15 U.S.C. §§1051 et seq.), or other federal law, this Agreement and all claims arising from the relationship between the parties hereto shall be governed by, and interpreted in accordance with, the laws of the State of Delaware
(without regard to its conflict of laws principles). 
 9.13 Notices. All notices and other communications under this Agreement shall be in
writing and may be given by any of the following methods: (a) personal delivery against a signed receipt; (b) facsimile transmission (with confirmation of receipt as provided below); (c) registered or certified mail, postage prepaid,
return receipt requested; or (d) overnight delivery service. Notices shall be sent to the appropriate party at its address or facsimile number given below (or as such other address or facsimile number for such party as shall be specified by
notice given hereunder): 
 If to HSBC to: 
 HSBC TAXPAYER FINANCIAL SERVICES INC. 
 90 Christiana Road 
 New Castle, DE 19720 
 Attention: Vice President - Sales 
 With a copy to: Office of the General Counsel 
 If to Jackson Hewitt Technology Services Inc: 
 c/o Jackson Hewitt Technology Services Inc. 
 3 Sylvan Way 
 Parsippany, NJ 07054 
 Attention: Group Vice President – Financial Products 
 With a copy to: Office of the General Counsel

 All such notices and communications shall be deemed delivered upon (a) actual receipt thereof by the addressee, (b) actual
delivery thereof to the appropriate address, or (c) in the case of a facsimile transmission, upon transmission thereof by the sender and issuance by the 
  

 13 

 transmitting machine of a confirmation slip confirming that the number of pages constituting the notice have been
transmitted without error. In the case of notices sent by facsimile transmission, the sender shall contemporaneously dispatch a copy of the notice to the addressee at the address(es) indicated above by an overnight courier service. However, such
mailing shall in no way alter the time at which the facsimile notice is deemed received. 
 9.14 Severability; Waiver. If any provision of
this Agreement (other than a provision relating to fees) shall for any reason be held invalid, illegal or unenforceable, then the same shall not affect the validity of this Agreement or any other provision hereof, unless such a change has a material
impact on any party, and this Agreement shall be interpreted and construed as if such provision to the extent invalid, had not been contained herein. The parties shall in good faith endeavor to redesign the Program or the terms hereof in a manner
consistent with the intent and economic effect of this Agreement before terminating this Agreement pursuant to this Section. No waiver of any breach of this Agreement shall be effective unless made in writing and signed by an authorized
representative of the waiving party. The waiver by any party of any breach hereof shall not operate or be interpreted as a waiver of any other or subsequent breach. 
 9.15 Commitment to Negotiation. 
 (a) Negotiation. Except with respect to a party’s wrongful use of the
Marks of the other party for which the aggrieved party may seek injunctive or such other relief as such aggrieved party may deem appropriate, or litigation brought against either party by third parties, no party hereto shall institute any proceeding
in any court or administrative agency or any arbitration to resolve a dispute among the parties before that party has sought to resolve the dispute through direct negotiation with the other parties. If the dispute is not resolved within three weeks
after a demand for direct negotiation, the parties shall then attempt to resolve the dispute through mediation. 
 (b) Consent to
Jurisdiction. The parties agree that any other party may institute any action against it in any state or federal court of competent jurisdiction located in the City of New York, State of New York and irrevocably submits to the jurisdiction of such
courts and waives any objection it may have to either the jurisdiction of or venue in such courts. This provision, however, shall not prevent a party from filing suit in any other court of competent jurisdiction if it chooses to do so. 

9.16 WAIVER OF JURY TRIAL. THE PARTIES HEREBY KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT TO A TRIAL BY JURY IN ANY SUIT, ACTION,
PROCEEDING OR COUNTERCLAIM CONCERNING ANY RIGHTS UNDER THIS AGREEMENT, ANY RELATED DOCUMENT OR UNDER ANY OTHER DOCUMENT OR AGREEMENT DELIVERED OR WHICH MAY IN THE FUTURE BE DELIVERED IN CONNECTION HEREWITH OR THEREWITH, OR ARISING FROM ANY
RELATIONSHIP EXISTING IN CONNECTION WITH THIS AGREEMENT, AND AGREE THAT ANY SUCH SUIT, ACTION, PROCEEDING OR COUNTERCLAIM SHALL BE TRIED BEFORE A COURT AND NOT BEFORE A JURY. THIS PROVISION IS A MATERIAL INDUCEMENT FOR THE PARTIES ENTERING INTO THIS
AGREEMENT. 
  

 14 

 9.17 Entire Agreement. This Agreement, together with all Exhibits hereto, including any related
agreements, and the Program Agreement represents the entire agreement between the parties with respect to the subject matter set forth herein and each party represents and warrants to the other that there are no oral understandings between or among
them or other written documents that differ from the terms and conditions of this Agreement. This Agreement may be modified only by a written agreement, signed by the party against whom enforcement is sought. 
 9.18 Headings; Construction. Headings used in this Agreement are for reference purposes only and in no way define, limit, construe or describe the scope
or extent of such section or in any way affect this Agreement. 
 9.19 Counterparts. This Agreement may be executed in one or more
counterparts, each of which shall be deemed an original and all of, which shall be taken together and deemed to be one instrument. 
 9.20
Further Assurance. From time to time after the execution of this Agreement, each party shall execute and deliver, or cause to be executed and delivered, all such documents and instruments as may be reasonably necessary to consummate the transactions
contemplated by this Agreement. 
  

 15 

 The parties have executed and delivered this Agreement as of the day and year first
above written. 
  

							
	WITNESS:	 		 	HSBC TAXPAYER FINANCIAL SERVICES INC.
				
	 /s/ Susan E. Artmann
	 		 	By:	 	/s/ Reynold F. Sbrilli
	 	 		 		 	 
		 		 	Name:	 	Reynold F. Sbrilli
		 		 	Title:	 	Senior Vice President
			
	WITNESS:	 		 	JACKSON HEWITT TECHNOLOGY SERVICES INC.
				
	 /s/ Clark Gill
	 		 	By:	 	/s/ Bill SanGiacomo
	 	 		 		 	 
		 		 	Name:	 	Bill SanGiacomo
		 		 	Title:	 	Group Vice President, Financial Products

  

 16 

 Exhibit 4.4 
  

	[*]	Designates portion of this document that have been omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission.

	[*]	

 Annex I 
 [*]
Designates portions of this document that have been omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission. 
 [*]Program Agreement, dated as of February 24, 2006

 Exhibit 10.33 
 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed separately with the Securities and Exchange Commission. 
 PROGRAM AGREEMENT 
 THIS PROGRAM AGREEMENT (“Agreement”) is made this 24th day
of February, 2006 by and between Santa Barbara Bank & Trust (“SBBT”), a division of Pacific Capital Bank, N.A., a national banking association, with its principal office at 5770 Oberlin Drive, San Diego, CA, and Jackson
Hewitt Inc. (“JHI”), a Virginia corporation, with its principal office at 3 Sylvan Way, Parsippany, NJ 07054. 
 RECITALS

 WHEREAS, JHI (i) is the franchisor of the Jackson Hewitt Tax Service® tax preparation system to independently owned and operated franchisees
(“Franchisees”) and (ii) through Tax Service of America, Inc., a wholly owned subsidiary, owns and operates Jackson Hewitt Tax Service locations (“Corporate Stores,” and together with Franchisees, “electronic
return originators” or “EROs”); and 
 WHEREAS, the EROs provide income tax return preparation
with electronic filing and related services to customers; and 
 WHEREAS, SBBT offers products to customers of tax service
companies; and 
 WHEREAS, SBBT desires to offer and provide certain financial products to customers of certain EROs designated by JHI from time to time, and
JHI desires that SBBT provide such services, on the terms and subject to the conditions hereinafter set forth (the “Program”); and 
 WHEREAS, SBBT desires, and JHI agrees to provide, its marketing and training services and personnel in connection with and to devote support and additional resources in support of the Program; and 
 WHEREAS, simultaneous with the execution of this Agreement SBBT shall enter into a technology services agreement with Jackson Hewitt Technology Services Inc.
(“JHTSI”) in connection with SBBT administering and offering the Program (“Technology Services Agreement”). 
 NOW,
THEREFORE, in consideration of the mutual covenants and agreements contained herein, and for other good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, the parties hereto, intending to be legally bound, hereby
agree as follows: 
 TERMS AND CONDITIONS 
  

	1.	ERO Participation; General Terms 

  

	 	1.1.	Definitions 

 (a) “Business Day” shall
mean any day that is not a Saturday, Sunday, legal holiday or other day on which banks in either the state of New York or the state of California are required or permitted to be closed. 
 (b) “Customer” shall mean a Jackson Hewitt Tax Service customer that was also a customer of SBBT or another financial institution that
provided financial products facilitated by EROs and such customer received a RAL, a funded Federal ACR, or a funded State ACR from SBBT or such other financial institution. For purposes of this definition, joint borrowers or joint recipients of such
a financial product shall constitute one “Customer” and a customer that receives both a RAL or funded Federal ACR and a funded state ACR shall count as two “Customers”. 
  

 1 

 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed
separately with the Securities and Exchange Commission. 
 (c) “Financial Product” shall mean the following tax refund
related financial products, a RAL, Money NowSM Loan, Federal or state ACR, and HELP® Loan and any similar or modified product offered from time to time, or other
product agreed to by the parties in accordance with Section 3.1 hereof. 
 (d) “Tax Season” shall mean the period
beginning on January 2 of a calendar year and ending on the last day an individual is permitted to file a federal income tax return with the IRS without extension, typically April 15 of such calendar year. 
  

	1.2	ERO Participation. 

 SBBT and JHI agree to offer the Program to those EROs
designated by JHI from time to time as provided in Article 2 hereof. JHI shall require EROs designated to participate in the Program to enter into separate agreements with SBBT, on an annual basis in advance of the relevant Tax Season (as
defined herein), in substantially the form entered into by SBBT and participating EROs during the 2006 Tax Season, with such changes thereto as the parties, from time to time, shall agree (the “SBBT Financial Product Agreement”) and
to facilitate the offer of Financial Products to customers of such EROs in accordance with the terms thereof. 
  

	2.	Limited Exclusivity. 

  

	 	2.1	ERO Locations. 

  

	 	(a)	SBBT shall be the sole, exclusive and designated Financial Product provider for the ERO locations as set forth in, or as determined by JHI in accordance with the terms of, this
Agreement. To the extent an ERO location is designated by JHI as an SBBT location for a Tax Season (and any related period of time), then such ERO location shall not be permitted to accept applications for Financial Products (or products
substantially similar thereto) during the same Tax Season on behalf of any financial institution other than SBBT without the prior written approval of SBBT. ERO locations found to be participating at once in both the Program and a competing
financial product program may be terminated by SBBT from the Program. 

  

	 	(b)	For Tax Season 2006, SBBT shall be the sole, exclusive and designated Financial Product provider for the following designated ERO locations: [*] 

  

	 	(c)	For all Tax Seasons (and related periods) after Tax Season 2006 under this Agreement, JHI shall determine the ERO locations at which SBBT shall be the sole, exclusive and designated
Financial Product provider, whether by state, ERO or otherwise, for such Tax Season, subject to the other terms and conditions of this Agreement including Section 2.2 hereof. JHI shall provide notice of such designation to SBBT no later than
the [*] prior to such applicable Tax Season. 

  

	 	(d)	Notwithstanding anything herein to the contrary, designations made herein, shall be modified by and subject to the requirements of the multi-state operations of an ERO as defined by
processing center and may result in certain locations, whether within designated states or outside designated states, being excluded or included, as the case may be, in the list of designated locations for SBBT under the Program in any given Tax
Season. 

  

	 	2.2.	ERO Designations. 

  

	 	(a)	For Tax Season 2006, JHI has designated SBBT as the sole and exclusive Financial Product provider under the Program for EROs [*]. 

  

 2 

 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed
separately with the Securities and Exchange Commission. 
  

	 	(b)	For Tax Season 2007, JHI shall designate SBBT as the sole and exclusive Financial Product provider under the Program for EROs [*]. 

  

	 	(c)	For Tax Season 2008, JHI shall designate SBBT as the sole and exclusive Financial Product provider under the Program for EROs [*]. 

  

	 	(d)	This Section 2.2 shall be subject to and limited by Section 9.4 hereof. JHI shall deliver information supporting the requirements of this Section 2.2 in conjunction
with notice of designated locations for the respective Tax Season under Section 2.1 above. 

  

	3.	Financial Products. 

  

	 	3.1.	Product Offering. 

  

	 	(a)	Products Generally. SBBT shall offer and provide Financial Products to customers of designated EROs, on the terms and subject to the conditions set forth herein, and such
other products and services as the parties may, from time to time agree. 

  

	 	(b)	Financial Product Definitions: 

  

	 	(i)	“Refund Anticipation Loan” or “RAL” shall mean a loan to a Customer based upon, among other things, the Customer’s anticipated federal income
tax return refund (as identified in IRS Form 8453 or similar form, subject to any limitations that may be imposed thereon due to the application of certain underwriting criteria or other factors. 

  

	 	(ii)	“Money Now Loan” means a loan based on, among other things, the Customer’s anticipated Federal income tax refund, with proceeds of such loan available on the
same day the loan is approved by SBBT, offered during a Tax Season. 

  

	 	(iii)	“Accelerated Check Refund” or “ACR” shall mean a non-loan financial product through which a Customer’s federal and/or state income tax refund (as
identified in IRS Form 8453 and any applicable state tax form, respectively) is deposited into an account established by SBBT and (i) disbursed, net of authorized fees and charges, to the Customer by (x) check or (y) debit card, or
(ii) disbursed, net of authorized fees and charges and via an automated clearing house credit (“ACH”) to the Customer’s designated bank account in the case of “Assisted Direct Deposit” or “ADD”. Except
as otherwise specifically noted, all references hereafter in this Agreement to ACRs shall also include ADDs. 

  

	 	(c)	State Products. SBBT shall provide ACR services to all Applicants requesting the same, if approved, with respect to all states whose taxing authority accepts state income tax
returns electronically and disburses refund amounts via direct deposit. 

  

	 	(d)	Product Development. SBBT and JHI may, from time to time, develop and add additional financial products to the Program. The description of such additional products and the
terms and conditions governing their offer shall be set forth in separate agreement between SBBT and JHI, and if agreed to shall be included in the definition of Financial Products under this Agreement. 

  

 3 

 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed
separately with the Securities and Exchange Commission. 
  

	4.	Fees. 

  

	 	4.1.	Fees. In consideration of the rights granted to SBBT herein and the performance of services and expenses incurred by JHI in connection with the Program, SBBT shall pay to JHI
fees as follows, subject to Section 4.3 hereof: 

  

	 	(a)	SBBT shall pay to JHI for Tax Season 2006 [*]. 

  

	 	(b)	SBBT shall pay to JHI for Tax Season 2007 [*]. 

  

	 	(c)	SBBT shall pay to JHI for Tax Season 2008 [*]. 

  

	 	(d)	The above consideration shall be paid in three equal monthly installments no later than the last Business Day of January, February and March of such Tax Season. JHI shall have the
right to direct SBBT to make payments directly to other entities or third parties with SBBT’s prior written consent. 

  

	 	(e)	The parties agree that JHI shall have no right to any fees earned by SBBT in connection with its offering Financial Products. The parties agree that SBBT is the sole owner of the
Financial Products made under the Program. 

  

	5.	RAL Eligibility. 

 The parties agree that only those Jackson Hewitt
Tax Service customers that apply for a Financial Product from SBBT (“Applicants”) whose federal income tax returns are filed electronically and such return sets forth an anticipated federal income tax refund shall be eligible to
receive a RAL. An Applicant who meets the foregoing requirements shall nevertheless be subject to underwriting criteria developed by SBBT, after consultation with JHI, pursuant to Section 7.5. Notwithstanding the foregoing, if SBBT receives
current information from a reliable credit reporting agency or other reliable source that an Applicant’s income tax refund may be subject to attachment, delay or offset, then SBBT may deny such Applicant a RAL. 
  

	6.	JHI’s Obligations and Procedures. JHI agrees, in connection with the operation of the Program, to: (i) conduct such advertising; (ii) prepare forms and other
written materials; (iii) cause its offices to be equipped with computer equipment and hardware; (iv) maintain personnel; (v) train such personnel and EROs with respect to the Program Protocols; and (vi) take such other actions,
in each case as reasonably necessary to advertise and accommodate the facilitation of Financial Products to Applicants at its expense, as well as the following specific duties: 

  

	 	6.1.	Preparation and Filing of Returns. JHI shall require EROs participating in the Program to prepare and/or collect and file with the appropriate taxing authorities federal and
state income tax returns for Customers, and EROs shall be solely responsible for any liability arising out of such preparation or filing. 

  

	 	6.2.	Application Process. JHI shall require participating EROs to require that each Applicant (i) complete and sign an application in a form developed by SBBT and reviewed by
JHI prior to each Tax Season (the “Application”), which application may also include a loan agreement (the “Loan Agreement”) and a disclosure statement meeting the requirements of the federal Truth-in-Lending Act
(the “Disclosure Statement”), and (ii) is given a copy of any and all disclosures required to be provided pursuant to applicable State or local law (“State Disclosure Documents”). The Application shall include,
among other things, a request for certain information and certifications, as well as an authorization, signed by the Customer, to (A) use the tax return information for the application process in accordance with Section 301.7216-3(b) of
the U.S. Treasury Department regulations and (B) allow SBBT to repay any delinquent RAL or Money Now Loan with the proceeds of the Financial Product obtained 

  

 4 

	 	 	pursuant to the Application. Participating EROs shall be responsible, pursuant to the terms of the SBBT Financial Product Agreement, for ensuring that the Application is complete
and accurately reflects all material information received from the Customer, including social security number(s); provided, however, that the ERO shall in no event be held responsible for false or inaccurate information provided by Customers.

  

	 	6.3.	Completion of IRS Form 8453. In connection with each Application, JHI shall require each participating ERO to complete IRS Form 8453 and the direct deposit designation in the
electronic portion of the Applicant’s federal (and state, if applicable) income tax return which shall include information provided by SBBT (such as the applicable SBBT check routing number and Customer account number) and shall name SBBT as
the financial institution. The forms shall be signed by an employee of the ERO and by the Customer, and shall also indicate that the account is a checking account and that the source is “other”. JHI shall cause the same information to be
contained in the appropriate data field as part of the income tax return electronically filed by the ERO. 

  

	 	6.4.	Customer Copies. JHI shall require each participating ERO to provide to each Applicant a signed copy of the Application, Loan Agreement and Disclosure Statement (which may be
combined into one form), signed IRS Form 8453 or similar form, together with any other agreements or documents that SBBT reasonably may require, as identified to and reviewed by JHI prior to each Tax Season; provided that SBBT shall be solely
responsible for the form and content of all of the aforementioned documents, subject to JHI review prior to each Tax Season, and for their compliance with applicable laws, rules and regulations (“Applicable Law”).

  

	 	6.5.	Retention and Handling of Documents. 

  

	 	(a)	Retention. JHI shall require each participating ERO to retain a copy of the signed Application, Loan Agreement and Disclosure Statement, State Disclosure Documents, if any,
as well as a copy of the federal and state income tax returns, in the Customer’s file maintained by them for a period of five years following the preparation and filing thereof (after which time such documents may be discarded). At the
reasonable request of SBBT, JHI shall cause EROs to deliver to SBBT a copy of any Application. 

  

	 	(b)	Tax Returns. For fraud detection, underwriting and collection purposes, JHI shall provide to SBBT electronic copies of each SBBT Customer’s electronically filed federal
income tax return, in the format prescribed by the IRS, simultaneously with or promptly after the Application information is transmitted to SBBT. 

  

	 	6.6.	Lost Checks. If a SBBT Customer notifies an ERO that a check disbursed by it has become lost, or that he or she has not received a check mailed by SBBT within 14 days, then
JHI shall require the ERO to notify SBBT immediately to stop payment thereon and to issue a new check and an indemnifying bond, to be completed by such Customer, in a form satisfactory to SBBT. 

  

	 	6.7.	Collection Assistance. At the reasonable request of SBBT, and subject to Applicable Law, JHI shall provide reasonable assistance to SBBT in the collection of past due RALs.
Such assistance may include providing updated addresses and phone numbers for Customers, to the extent permitted by law. 

  

	 	6.8.	JHTSI. JHI and SBBT acknowledge and agree that JHTSI shall provide certain technology expertise, software modification and implementation and processing services, personnel
and related support to JHI, SBBT and EROs in connection with the Program pursuant to the terms and conditions of the Technology Services Agreement. 

  

 5 

	7.	SBBT’s Obligations and Procedures. 

  

	 	7.1.	Processing of Applications. SBBT shall, on each day during the Term, process Applications and provide Financial Products with respect thereto for all Applications received
electronically in accordance with SBBT’s underwriting criteria in effect at that time (as the same may be amended from time to time by the mutual consent of the parties) and in accordance with industry standards; provided that SBBT shall use
commercially reasonable efforts to process (i) Money Now Loan Applications and any other similar instant Financial Product within three minutes of receipt of such Application from JHI and (ii) RAL Applications within two hours (or, if a
credit bureau is employed to evaluate the creditworthiness of a RAL applicant, then within eight hours) after having received from JHI an acknowledgment of the due filing of the related tax return, together with any corresponding debt indicator, as
received from the IRS. Notwithstanding the foregoing, SBBT shall not accept any Applications at any time if SBBT (i) receives notification from the IRS that the ERO is under investigation, (ii) reasonably suspects fraudulent activity
originating through the ERO, or (iii) considers loan delinquencies on RALs originating through the ERO to be unacceptable, in its reasonable discretion. SBBT shall be responsible for decisions made by it to approve or deny loan Applications,
including, without limitation, the provision to applicants of adverse action notices or other notices required by Applicable Law. 

  

	 	7.2.	Disbursement/Check Print Authorizations. SBBT shall promptly communicate disbursement authorizations to JHI (i) immediately upon approval of a HELP Loan, Money Now Loan
or RAL or (ii) for other Financial Products upon receipt of and after processing IRS or state refund pre-note files to the extent such practice does not violate any applicable bank regulations, provided that federal and state funding shall be
released by SBBT no later than the effective date designated by the IRS or applicable state taxing authority, respectively. SBBT shall be responsible for all disbursement/check authorizations issued by it, including losses incurred as a result of
its issuance of duplicate or multiple check print authorizations or checks issued by SBBT in error or with information inconsistent with the information in the disbursement request received from JHI. 

  

	 	7.3.	Establishment of Accounts; Availability of Funds. 

  

	 	(a)	SBBT shall establish and maintain at SBBT a segregated account for the benefit of SBBT Customers (each, a “Deposit Account”), which account shall conform to the
requirements of 12 C.F.R. 330.5 so as to afford such Customers FDIC insurance with respect to such Deposit Accounts. Upon notification to JHI that a RAL has been approved or that an ACR has been funded, SBBT shall transfer the amount of the
net loan proceeds or refund, respectively, to the Deposit Account. All disbursements to SBBT Customers shall be drawn on the Deposit Account and shall be paid promptly upon presentment. SBBT shall make all disbursements in the manner elected by the
SBBT Customer, as set forth in the Application and Loan Agreement. SBBT shall have the right to offset against the Deposit Account all fees and charges authorized by the SBBT Customer to be paid to SBBT, EROs or otherwise pursuant to his Application
for a Financial Product in an amount up to the amount of the Financial Product. 

  

	 	(b)	Upon notification to JHI that an ADD has been funded, SBBT shall transfer funds via ACH into the account designated for receipt thereof by the SBBT Customer. If the ACH transfer is
not successful, then SBBT shall disburse the refund via a check printed by the SBBT Customer’s ERO or mailed directly by SBBT. 

  

 6 

	 	(c)	SBBT shall have sufficient funds available at all times to pay all disbursements authorized by SBBT under the Program. 

  

	 	7.4.	Deduction of Additional Charges; Timing and Order of Disbursements. 

  

	 	(a)	SBBT shall remit payment to each ERO of all fees and charges authorized by Customers to be paid to such ERO (e.g. tax preparation and other fees) on funding of non-loan type
financial products and approval of loan-type financial products. The foregoing shall be set forth in the applicable SBBT Financial Product Agreement between such ERO and SBBT. 

  

	 	(b)	All Financial Product disbursements shall be made to the Customer net of all authorized fees, deductions or charges. If SBBT receives a state tax refund before the IRS tax refund,
then any and all ERO fees may be deducted from the state refund prior to disbursement to the Customer. If an IRS or state tax refund deposit is received in an amount less than anticipated, then disbursements will be made in the following order:
first, to cover fees owed to SBBT ; second, to cover ERO fees; third, to pay any outstanding RAL obligations the Customer may have; and fourth, to pay the Customer disbursement. 

  

	 	(c)	If the Customer’s refund received from the IRS exceeds the total amount owed pursuant to the RAL, or if after a RAL is denied, the return is accepted by the IRS and a direct
deposit is made to the Deposit Account, then SBBT shall send a disbursement authorization record in the amount of the excess or the deposit, respectively (after adjusting for and posting fees), to JHI. If the refund is less than the amount
anticipated, then SBBT shall notify the ERO and the Customer of such shortfall, and demand prompt payment to SBBT of the outstanding amount. 

  

	 	7.5.	Establishment of Fees and Underwriting Criteria. The pricing, fees, terms and underwriting criteria for the Program shall be developed for each Tax Season by SBBT in
consultation with JHI, and may be subject to modification from time to time as mutually agreed by the parties. The pricing, fees, terms and underwriting criteria must be commercially reasonable, based on the best information available that year
including IRS prior-year funding trends, competitive product offerings and Customer and ERO behavior, and set forth in writing and agreed to by the parties no later than November 1st preceding each Tax Season during the Term. Agreement by either party shall not be unreasonably withheld. 

  

	 	7.6.	Development of Forms/Materials. SBBT shall develop reasonable program protocols for the offering, marketing, receipt and processing of Applications, the making of loans and
the delivery of Financial Product proceeds (“Program Protocols”) and shall create and distribute to JHI for its prior review forms to be used by participating EROs of each of the following: the Application, Loan Agreement,
Disclosure Statement, and disbursement checks. For the avoidance of doubt, the term “Program Protocols” shall not include protocols or other materials that are developed by JHI, including without limitation materials that are developed by
JHI and reviewed by SBBT pursuant to Section 11.1 hereof or otherwise. SBBT may create solicitation, marketing and promotional materials relating to the Program, each of which shall be subject to JHI’s prior review. SBBT shall provide such
assistance as JHI reasonably may request in connection with the preparation and dissemination to Customers of State Disclosure Documents. SBBT covenants and agrees that the Program Protocols and all documents and materials provided by it hereunder
(including, without limitation, the Application, Loan Agreements, Disclosure Statements, disbursement checks, solicitation materials and marketing and promotional materials) shall comply with Applicable Law. 

  

 7 

	 	7.7.	Screening. SBBT shall pre-screen the Customer base, using the underwriting criteria established pursuant to Section 7.5 or any other criteria reasonably requested by
JHI, for the purpose of the parties to joint market and distribute solicitation materials regarding pre-approved Financial Products to Customers. SBBT shall provide to JHI the text of any disclosures required by Applicable Law to be provided to
Customers with respect to such prescreening. The results of such screening process shall be set forth in an electronic file and shall be presented in such form as JHI shall determine. Responsibility for the cost of activities undertaken pursuant to
this Section 7.7 shall be determined by the mutual agreement of the parties. 

  

	 	7.8.	Check Stock. SBBT shall provide and distribute to each participating ERO the necessary check stock to participate in the Program, and shall promptly replenish such stock upon
the ERO’s request at no charge, unless the ERO requests overnight delivery (in which case the ERO shall pay for such delivery). 

  

	 	7.9.	Reports. SBBT shall provide weekly reports to JHI describing all ACH transmissions from the IRS to SBBT and all paid items, and covering such other matters and in such form
as JHI reasonably may request. SBBT covenants and agrees that each such report will be true, correct and complete in all respects. 

  

	 	7.10.	Applicable Law. Without limiting or conditioning the obligations of JHI and the EROs to comply with Applicable Law, SBBT shall consider reasonable steps proposed by JHI to
address concerns raised by JHI with respect to the operation of the Program and the facilitation of Financial Products as it relates to JHI and EROs being in compliance with Applicable Law or potential violations of Applicable Law.

  

	 	7.11.	Additional Products. Upon terms to be agreed by the parties, SBBT shall facilitate the offering of such additional products as JHI and SBBT may develop or as Customers are
offered in other Jackson Hewitt Tax Service® offices that are not participating in the Program, unless the offering of such products is prohibited by law. Notwithstanding anything to the contrary contained herein, if SBBT does not offer any
participating ERO all financial product(s) being facilitated by EROs that are not under the Program, then JHI may make alternative arrangements to provide for such product(s) to be facilitated by such ERO through an alternative financial product
provider. SBBT acknowledges that it shall not be the provider of Flex loans or debit card products under this Agreement. 

  

	 	7.12.	Loan Denial Notice. SBBT shall send a proper loan denial notice under the Equal Credit Opportunity Act, Regulation B and other Applicable Laws to each applicant whose loan
request was declined by SBBT. 

  

	8.	Representations, Warranties and Covenants. 

  

	 	8.1.	Each party represents and warrants to the other that (i) it is a corporation or national banking association in good standing under the laws of its jurisdiction of
incorporation or formation and is duly qualified to transact business in each jurisdiction in which the operation of its business or the ownership of its properties requires such qualification (except where the failure to so qualify would not have a
material adverse effect on its business); (ii) its execution and delivery of this Agreement does not and will not violate its Certificate of Incorporation or charter or breach or constitute a default under any agreement or arrangement to which
it is a party; (iii) it has the legal right to enter into and perform its obligations hereunder; (iv) its execution and delivery hereof has been duly authorized by all necessary corporate action on its part and this Agreement constitutes
its legal and binding agreement, enforceable against it in accordance with its terms; and (v) its Marks (as defined below) do not infringe upon the intellectual property rights of any third party. 

  

 8 

	 	8.2.	SBBT covenants to and agrees with JHI that it shall comply with all Applicable Laws, rules and regulations in connection with the offer and sale of Financial Products and the
performance of its obligations under this Agreement. Without limiting the foregoing, SBBT covenants and agrees that its evaluation and processing of Applications, its provision and documentation of loans, the fees charged by it for such loans and
its activities involving the collection of outstanding RALs shall comply with all applicable state and federal laws, rules and regulations, including, without limitation, the Truth-In-Lending Act (15 U.S.C. Sec 1601-1667), the Equal Credit
Opportunity Act (15 U.S.C. Sec. 1691-1691f), the Electronic Fund Transfer Act (15 U.S.C. 1693, et seq.) and other applicable provisions of the Consumer Credit Protection Act (15 U.S.C Sec. 1601). 

  

	 	8.3.	Each party further covenants to and agrees with the other that it shall fulfill its obligations hereunder in a diligent and timely fashion, consistent with the best practices in the
industry; that all hardware, software, processes and procedures each party uses in providing the services hereunder are owned or properly licensed to such party and will not violate the trademark or copyright rights, right of publicity or privacy
of, or constitute libel or slander against, or involve plagiarism or violate any other rights of, any person or entity and that such party’s use of them will comply with all Applicable Laws; that all processing systems, software and hardware,
and policies or procedures used by each party and all rules and protocols covering such party’s employees, agents and independent contractors providing services hereunder, contain protections and security enhancements, consistent with industry
standards, and provide safeguards and system protections, consistent with industry standards, to prevent hacking, viruses, security breaches, loss of data, any breach of the Gramm-Leach-Bliley Act and applicable regulations promulgated thereunder,
any breach of the confidentiality provisions hereof, identity theft and fraud against JHI and Customers effecting transactions contemplated by this Agreement. 

  

	 	8.4.	JHI covenants to and agrees with SBBT that it shall comply with all applicable Program Protocols and Applicable Law in connection with the performance by it of its obligations under
this Agreement. JHI shall comply in all material respects, and shall instruct EROs to comply, with all Program Protocols provided by SBBT in advance of each Tax Season concerning the preparation and processing of Applications.

  

	9.	Term and Termination. 

  

	 	9.1.	Term. This Agreement shall be effective upon its execution and be deemed effective as of January 1, 2006 and applicable to the Program for Tax Seasons 2006, 2007 and
2008 and all related periods. This Agreement shall terminate and expire on October 31, 2008, unless extended in accordance the terms of this Agreement (the “Term”). 

  

	 	9.2.	Termination by Either Party. Either party may at its option terminate this Agreement upon twenty (20) days’ prior written notice if (i) the other party has
materially breached any of the terms hereof and has failed to cure such breach within such ten-day period; or (ii) the continued operation of the Program or the electronic filing program is no longer commercially feasible or practical, or no
longer provides the same opportunity, to the terminating party due to legal, legislative or regulatory determinations, enactments or interpretations or significant external events or occurrences beyond the control of the terminating party; provided,
however, that in the case of clause (ii), the parties shall first mutually endeavor in good faith to modify the Program in a manner resolving the problems caused by legal, legislative or regulatory or external events or occurrences. In addition,
either party may terminate this Agreement, immediately upon notice to the other party, upon (x) the filing by or against the other party of 

  

 9 

 [*] designates portions of this document that have been omitted pursuant to a request for confidential treatment filed
separately with the Securities and Exchange Commission. 
  

	 	 	any petition in bankruptcy or for reorganization or debt consolidation under the federal bankruptcy laws or under comparable law; (y) the other party’s making of an
assignment of all or substantially all of its assets for the benefit of creditors; or (z) application of the other party for the appointment of a receiver or trustee of its assets. 

  

	 	9.3.	Termination by JHI. JHI may terminate this Agreement immediately after a good faith discussion as to alternatives if SBBT’s processing systems are not available for any
reason (including any Force Majeure Event, as defined in Section 15.2) for five (5) consecutive days or more during any Tax Season, or for 30 consecutive days or more during any other time. 

  

	 	9.4.	Extraordinary Events. In the event of a delivery of termination notice pursuant clause (ii) of section 9.2, SBBT shall have the right, but not the obligation, to
[*]. Notwithstanding any other provisions herein regarding timing and method of resolution, if the parties are not able to reach agreement or resolution on the matters covered by this Section 9.4 by September 30 in advance of
such Affected Tax Season, then the termination provisions of this Agreement shall apply. 

  

	 	9.5.	Continuation of Program. In the event of a termination of the Program under this Agreement during a Tax Season, both parties shall continue to provide the Program through the
end of such Tax Season, unless otherwise agreed in writing by the parties, and all the relevant provisions of and obligations under this Agreement and the Technology Services Agreement shall survive until such obligations have been completed
including any payment obligations for such Tax Season. The foregoing shall not be applicable if such termination is a result of an event whereby SBBT and its affiliates are ceasing as a business offering all Financial Products through transmitters
and tax preparation companies in total. In addition, either party may elect to discontinue to provide the Program during a Tax Season if the termination is due to the material, uncured breach of the other party under Section 9.2(i) or an event
with respect to the other party described in the last sentence of Section 9.2 occurs. 

  

	10.	Ownership of Loans. 

 The parties agree that SBBT will be the sole
owner of the Financial Products loans made under the Program. In addition, SBBT shall have the authority to transfer or assign such loans at any time, provided that SBBT shall continue to be liable for any violation of law of such transferee or
assignee. Without limiting the foregoing, (i) any such transfer or assignment (a) shall comply with all Applicable Laws, rules and regulations, and (b) shall not cause SBBT to breach any of its representations or obligations
hereunder, and (ii) the transferee or assignee shall (a) represent, warrant and covenant to comply with all Applicable Laws, rules and regulations in the servicing and collection of such loans, (b) agree to provide customer service at
a level at least as high as that offered by SBBT and (c) demonstrate to SBBT’s reasonable satisfaction the ability to comply with such representations, warranties and covenants. 
  

	11.	Marketing and Other Materials. 

  

	 	11.1.	Review. Each party shall have the right to review and approve all marketing materials used to promote the Program that reference the names, trademarks, service marks, trade
names, service names or logos of such party (“Marks”); provided that such review shall be conducted promptly (in all events within [*] of receipt thereof) and approval shall not be unreasonably withheld. If such materials are
provided to SBBT, SBBT shall review such materials for compliance with Applicable Laws specifically relating to the offering of Financial Products (e.g compliance with Regulation Z), provided that SBBT shall have no responsibility for such
compliance if SBBT suggests revisions to such materials and such revisions are not adopted by JHI. For the avoidance of doubt, SBBT shall have no responsibility for reviewing such materials for compliance with Applicable Laws relating to

  

 10 

	 	 	the offering of goods and services generally, including without limitation federal and state laws regulating misleading, unfair or deceptive statements, acts or practices or unfair
competition. JHI shall be responsible for the compliance of such materials with all other Applicable Laws including without limitation the Applicable Laws described in the preceding sentence. 

  

	 	11.2.	License. During the Term and subject to the terms and conditions of this Agreement, each party grants to the other a non-exclusive, non-assignable right and license to use,
reproduce and display its Marks, solely in connection with the marketing, making and processing of Financial Products to Customers in connection with the Program. Neither party shall adopt or use, or seek to register, without the other party’s
prior written consent, any variation of such other party’s Marks, or any mark similar thereto or likely to be confused therewith. Any and all goodwill arising from either party’s use of the Marks of the other party shall inure solely to
the benefit of such other party, and neither during nor after the termination or expiration of this Agreement shall either party assert any claim to the other party’s Marks or associated goodwill. Neither party shall use the Marks of the other
party for any purpose except those specifically set forth herein. All rights in and to the Marks of a party which are not specifically granted to the other party herein shall remain with such party. 

  

	12.	Confidential Information. 

  

	 	12.1.	Confidentiality Rights of the Parties. The parties hereto understand that implementation and operation of the Program involves the use of certain systems, computer programs,
marketing, product development, risk management, strategy data and other information, including business information and trade secrets (“Proprietary Information”) that are proprietary to the respective parties. Each party shall safeguard
all Proprietary Information made available to it by the other party, taking reasonable precautions to withhold the same from disclosure to the same extent that it would safeguard its own confidential information and data. Such Proprietary
Information shall not include information which is (i) shown to have been known by the receiving party prior to disclosure to it by the other party, (ii) generally known to others engaged in the same trade or business as the furnishing
party, (iii) available to the public through no act or omission by the receiving party or its representatives or professional advisors, or (iv) which is rightfully obtained by the receiving party from third parties (other than professional
advisors or other representatives) without restriction of confidentiality. In addition to the foregoing, SBBT specifically agrees not to make copies of or to disclose to any other person or firm, other than to employees of SBBT who need-to know such
information in order to perform SBBT’s obligations under this Agreement and who have agreed to be bound by this Article 12, any Proprietary Information (including, without limitation, the names of EROs or Customers or any other identifying
information obtained through its relationship with JHI as set forth in this Agreement) for any purpose other than performing its obligations hereunder. The foregoing sentence shall not preclude SBBT from using its own records of loans which were
declined under the Program as reference material in the event any Customer whose Application was declined subsequently applies directly to SBBT for a loan. 

  

	 	12.2.	Privacy. No party shall make any unauthorized disclosure of or use any personal information of individual consumers which it receives from the other party or on the other
party’s behalf other than to carry out the purposes for which such information is received, and each party shall comply, to the extent applicable, with the requirements of the implementing regulations of Title V of the Gramm-Leach Bliley Act of
1999, specifically including, 16 Code of Federal Regulations, Chapter I, Subchapter C, Part 313.11 and 313.13. JHI and SBBT shall each adopt and maintain a comprehensive privacy policy with respect to its handling of the personal information of
individual Customers submitted by such Customers to JHI. JHI’s and SBBT’s privacy policy shall be available on its Internet web sites and each shall comply with the provisions of such privacy policy. 

  

 11 

	13.	Indemnification. 

  

	 	13.1.	Indemnification by JHI. JHI shall indemnify, defend and hold harmless SBBT, its affiliates and their respective officers, directors and employees from and against any and all
expenses and costs (including reasonable attorney’s fees and court costs) or liabilities (including amounts paid in settlement) incurred by SBBT in connection with any third party claim, dispute, controversy or litigation (individually a
“claim”) arising out of or resulting from (i) JHI’s violation or alleged violation of Applicable Law (except when such violation or alleged violation is directly caused by JHI’s compliance with Program Protocols);
(ii) any material breach by JHI of any representation, warranty, covenant or agreement hereunder or (iii) the negligence or willful misconduct of JHI in connection with the performance by it of its obligations under this Agreement.

  

	 	13.2.	Indemnification by SBBT. SBBT shall indemnify, defend and hold harmless JHI, its affiliates, and their respective officers, directors, employees and agents, from and against
any and all expenses and costs (including reasonable attorney’s fees and court costs), or liabilities (including amounts paid in settlement) incurred by any of them in connection with any third party claim, dispute, controversy or litigation
(individually, a “claim”) arising out of or resulting from (i) the Program Protocols; (ii) the offer and sale of Financial Products hereunder (excluding any acts or omissions by the ERO with respect to such offer and sale, except
if the claim is directly caused by the ERO acting in a manner expressly required by, or omitting to act in a manner expressly prohibited by, the Program Protocols); (iii) any violation or alleged violation of Applicable Law (including, without
limitation, the Truth in Lending Act or any regulation of the Federal Reserve Board or other applicable federal or state banking or consumer finance laws or regulations) by SBBT, the Financial Products offered by SBBT or the Program Protocols,
(iv) any material breach by SBBT of any representation, warranty, covenant or agreement hereunder; or (v) the negligence or wilful misconduct of SBBT in connection with the performance by it of its obligations under this Agreement.

  

	 	13.3.	Procedures. The indemnitee shall promptly notify the indemnitor in writing of any claim that may be the subject of indemnification under this Article 13, and shall promptly
tender to the indemnitor sole control of the defense and any settlement thereof; provided, however, that the failure of an indemnitee to so notify the indemnitor shall not relieve the indemnitor of its indemnification obligations hereunder to the
extent that such failure does not actually prejudice the indemnitor with respect to such claim; and provided, further that the indemnitor shall not compromise or settle any claim or action without the prior approval of the indemnitee. The indemnitee
shall have the right (but not the obligation) to defend such action or proceeding by retaining attorneys of its own selection to represent it at the indemnitor’s reasonable expense; provided that the indemnitor shall in all events have the
right to participate in such defense; and provided further that the indemnitee shall not compromise or settle any such claim or action without the prior approval of the indemnitor. 

  

	14.	Limitation of Liability. 

  

	 	14.1.	Consequential Damages. No party will be liable to the other party for incidental, special, indirect or consequential damage, or loss of profits, income, use or other
benefits, arising out of or in connection with the performance of its obligations under this Agreement or any failure of such performance; unless such damage or loss is subject to the indemnification provisions of this Agreement or arises from that
party’s gross negligence or willful misconduct. 

  

	 	14.2.	Force Majeure. Notwithstanding any other provision herein to the contrary, either party shall be excused from performance hereunder for failure to perform any of the
obligations if (i) such failure to perform occurs by reason of any of the following events (“Force Majeure Events”): act of God, fire, flood, storm, earthquake, tidal wave, communications failure, 

  

 12 

	 	 	sabotage, war, military operation, terrorist attack, national emergency, mechanical or electrical breakdown, general failure of the postal or banking system, civil commotion,
strikes, or the order, requisition, request or recommendation of any governmental agency or acting governmental authority, or either party’s compliance therewith or government proration, regulation, or priority, or any other similar cause
beyond either party’s reasonable control and (ii) such Force Majeure Event is beyond such party’s reasonable control. The party excused from performance shall be excused from performance (i) only after notice from the party whose
performance is impaired, (ii) only during the continuance of the Force Majeure Event and (iii) only for so long as such party continues to take reasonable steps to mitigate the effect of the Force Majeure Event and to substantially perform
despite the occurrence of the Force Majeure Event. The party whose performance is not impaired may terminate this Agreement upon five (5) consecutive days’ notice during any tax season or upon thirty (30) consecutive days’ notice
at any other time, effective immediately upon written notice to such party. 

  

	15.	Commitment to Negotiation; Mediation and Arbitration of Disputes. 

  

	 	15.1.	Negotiation. Except with respect to either party’s wrongful use of the Marks of the other party for which the aggrieved party may seek injunctive or such other relief as
such aggrieved party may deem appropriate, or litigation brought against JHI by third parties, neither party shall institute any proceeding in any court or administrative agency or any arbitration to resolve a dispute between the parties before that
party has sought to resolve the dispute through direct negotiation with the other party. If the dispute is not resolved within three weeks after a demand for direct negotiation, the parties shall then attempt to resolve the dispute through mediation
and/or arbitration as provided in this Article 15. 

  

	 	15.2.	Scope of Arbitration. Except for either party’s wrongful use of the Marks for which the aggrieved party may seek injunctive or such other relief as such aggrieved party
may deem appropriate, or litigation brought against JHI by third parties, all controversies, disputes or claims between JHI and SBBT (and any owners, guarantors, affiliates and employees of SBBT, if applicable, but in no event shall any of such
owners, guarantors, affiliates and employees be deemed third-party beneficiaries of this Agreement), arising out of or related to: (i) this Agreement or any other related agreement between JHI and SBBT, or any provision of any such agreements;
(ii) the relationship of the parties; (iii) the validity of this Agreement or any other related agreement between JHI and SBBT or any provision of any such agreements; or (iv) any problem arising from the undertakings hereunder, will
be submitted for mediation, as set forth below in Section 15.3 and, in the event mediation is not demanded by a party or does not result in a resolution of the dispute, for binding arbitration to the New York, New York office of the American
Arbitration Association on demand of either party. SBBT agrees to cause its owners, guarantors, affiliates and employees of SBBT reasonably likely to be involved in such controversies, disputes and claims to agree to be bound by the provisions of
Sections 15.2, 15.3, 15.4, 15.5 and 15.6 hereof. 

 Such arbitration proceeding will be conducted in New York, New York
and will be heard by a panel of three arbitrators in accordance with the then current Commercial Arbitration Rules of the American Arbitration Association, provided that the Federal Rules of Evidence shall be applicable to the arbitration hearing
and any evidence obtained for or presented at the hearing and that the arbitrators shall be attorneys familiar with the Federal Rules of Evidence. All other matters relating to arbitration will be governed by the Federal Arbitration Act (9 U.S.C.
§§ 1 et seq.) and not by any state arbitration law. 
 The decision and award of the arbitrators will be binding and
conclusive upon both JHI and SBBT, and enforceable in any court of competent jurisdiction. The arbitrators have the right, in their discretion, to award or include in the award any lawfully appropriate relief (including, punitive damages) and to
assess costs or expenses to one or both parties and may award attorneys’ fees and legal costs to the prevailing party as part of such award, provided that the arbitrator will not have the right to declare any Mark generic or otherwise invalid.

  

 13 

 JHI and SBBT agree to be bound by the provisions of any limitation on the period of time in which claims
must be brought under Applicable Law or this Agreement, whichever expires earlier. JHI and SBBT further agree that, in connection with any such arbitration proceeding, each must submit or file any claim which would constitute a compulsory
counterclaim (as defined by Rule 13 of the Federal Rules of Civil Procedure) within the same proceeding as the claim to which it relates. Any such claim which is not submitted or filed as described above will be forever barred. 
 Each party agrees that arbitration will be conducted on an individual, not a class-wide, basis, and that an arbitration proceeding between JHI and SBBT
may not be consolidated with any other arbitration proceeding between JHI and any other person, corporation, limited liability company or partnership, provided that JHI or SBBT may consolidate any arbitration proceeding commenced under this
Section 15.2 with any arbitration proceeding commenced by JHI, JHTSI or SBBT under any other agreement executed in connection herewith including without limitation the Technology Services Agreement. 
 Notwithstanding anything to the contrary contained in this Section, JHI and SBBT shall each have the right in a proper case to obtain temporary
restraining orders and temporary or preliminary injunctive relief from a court of competent jurisdiction; provided, however, that JHI or SBBT must contemporaneously submit the dispute for arbitration on the merits as provided herein and the
submission to the court shall not waive the right to arbitration. 
  

	 	15.3.	Mediation. If a dispute is not resolved by direct negotiation, as provided hereinabove, either party may demand mediation. In the event mediation is demanded, it shall take
place with a mediator to be agreed upon by the parties. In the event the parties are unable to agree upon a mediator, one will be appointed by the AAA. The mediation will take place in New York, New York, or such other place as the parties may
agree. A demand for mediation will not preclude a party from filing a demand for arbitration, but the parties will agree to a stay of any arbitration proceedings for a period of a minimum of three months from the date mediation is demanded to permit
the mediation to take place. 

  

	 	15.4.	Governing Law. All matters relating to arbitration will be governed by the Federal Arbitration Act (9 U.S.C. §§ 1 et seq.). Except to the extent governed by
the Federal Arbitration Act, the United States Trademark Act of 1946 (Lanham Act, 15 U.S.C. §§1051 et seq.), or other federal law, this Agreement and all claims arising from the relationship between JHI and SBBT will be governed by the
laws of the state of New York without regard to its conflict of laws principles. 

  

	 	15.5.	Consent to Jurisdiction. Each party agrees that the other party may institute any action against it (which is not required to be arbitrated hereunder) and any action to
confirm or to enforce an arbitration award hereunder in any state or federal court of competent jurisdiction located in the city of New York, state of New York and irrevocably submits to the jurisdiction of such courts and waives any objection it
may have to either the jurisdiction of or venue in such courts. 

  

	 	15.6.	Waiver of Jury Trial. JHI and SBBT irrevocably waive trial by jury in any action, proceeding or counterclaim, whether at law or in equity, brought by either of them against
the other party. 

  

 14 

	16.	No Joint Venture. 

 This Agreement or any acts pursuant hereto shall
not constitute a joint venture or create a partnership, agency or employment relationship between the parties. Except as expressly provided in this Agreement, no party shall have, or hold itself out as having, any right, power or authority to act or
create any obligation, express or implied, on behalf of the other. 
  

	17.	Audit Rights. 

  

	 	17.1.	During the Term and for a period of one year thereafter, SBBT shall (a) maintain reasonably adequate books and records with respect to any fees or compensation to be provided
to JHI hereunder and otherwise with respect to its obligations hereunder; (b) upon reasonable written request, provide access to such books and records to JHI and its authorized agents (including, but not limited to, its auditors); and
(c) cooperate with, and provide to, JHI and such agents such assistance as they reasonably may require. JHI shall pay for the expenses associated with the conduct of such audit, provided that if such audit reveals an underpayment by SBBT of
more than five percent (5%) of any amount due hereunder, then SBBT shall, promptly upon JHI’s request, tender the amount of such underpayment to JHI and reimburse JHI for such audit expenses. 

  

	 	17.2.	During the Term and for a period of one year thereafter, JHI shall (a) maintain reasonably adequate books and records with respect to the information to be provided by JHI to
SBBT pursuant to Section 2.2(d) hereof, including without limitation information regarding Applicable Customers, and otherwise with respect to its obligations hereunder; (b) upon reasonable written request, provide access to such books and
records to SBBT and its authorized agents (including, but not limited to, its auditors); and (c) cooperate with, and provide to, SBBT and such agents such assistance as they reasonably may require. SBBT shall pay for the expenses associated
with the conduct of such audit, provided that if such audit reveals an inaccurate calculation of Applicable Customers of more than five percent (5%) for any Tax Season, then JHI shall, promptly upon SBBT’s request, reimburse SBBT for such
audit expenses. In addition, JHI acknowledge and agree that JHI and the EROs shall be subject to audit and review by the banking agencies having jurisdiction over SBBT to the extent provided by law. 

  

	18.	Survival. 

 Upon the expiration or termination of this Agreement in
accordance with the provisions of Article 9, no party shall remain liable to the other, except with respect to Article 4 (to the extent JHI’s right to receive payment has acrrued), 6.5(a), 12.1, 12.2, 13.1, 13.2, 13.3, 14.1, 14.2, and
Articles 15, 17, this Article 18, and Article 19, all of which shall survive the expiration and termination hereof. 
  

	19.	Miscellaneous. 

  

	 	19.1.	Assignment. This Agreement is binding on, and shall inure to the benefit of, the parties hereto and their respective successors and permitted assigns. Neither party may
assign its rights or obligations under this Agreement (other than in the context of a change in control of a party) without the prior written consent of the other party. 

  

	 	19.2.	Notices. Any notice permitted or required hereunder shall be in writing and shall be deemed to have been given (i) on the date of delivery if delivery of a legible copy
was made personally or by facsimile transmission or (ii) on the second business day after the date on which mailed by registered mail, certified mail, return receipt requested, addressed to the party for whom intended at the address set forth
below or such other address, notice of which is given herein. 

  

 15 

 If to SBBT: 
 Santa Barbara Bank & Trust 
 5770 Oberlin Drive 
 San Diego, CA 92121 
 Attn: Rich Turner 
          Senior Vice President/RAL Program Director 
 with a copy to:

 Pacific Capital Bank, N.A. 
 1021 Anacapa Street 
 Santa Barbara, California 93101 
 Attn: Frederick W. Clough, Esq. 
          General Counsel 
 If to JHI: 
 Jackson Hewitt Inc. 
 3 Sylvan Way 
 Parsippany, NJ 07054 
 Attn: Bill San Giacomo 
          Group Vice President, Financial Products 
 with a
copy to: 
 Jackson Hewitt Inc. 
 3 Sylvan Way 
 Parsippany, NJ 07054 
 Attn: Office of the General Counsel 
  

	 	19.3.	Severability; Construction. The parties agree that if any provision of this Agreement shall be determined by any court of competent jurisdiction to be void or otherwise
unenforceable, then such determination shall not affect any other provision of this Agreement, all of which other provisions shall remain in effect. If any provision were capable of two constructions, one of which would render the provision valid
and the other invalid, then the provision shall have the meaning that renders it valid. In the event that any provision hereof pertaining to fees, commissions or underwriting criteria is held to be invalid, then the parties shall endeavor in good
faith the redesign the Program or the terms thereof in a manner consistent with the intent and economic effect of this Agreement. 

  

	 	19.4.	Waiver. No waiver of any breach of this Agreement shall be effective unless in writing and signed by an authorized representative of the waiving party. The waiver of any
breach hereof shall not operate or be construed as a waiver of any other or subsequent breach. 

  

	 	19.5.	Integration; Subordination of JHI Obligations. It is expressly understood and agreed that, upon execution and delivery of this Agreement by all parties hereto, that certain
Refund Anticipation Loan Agreement, dated as of May 5, 2004, by and between the parties shall be terminated and of no further force and effect, except that the payment obligations set forth in Exhibit B thereto (to the extent they have accrued
as of the date hereof) and each of the other provisions described in Section 18 thereof shall survive such termination. This Agreement, together with the Exhibits hereto and all agreements or documents related hereto or delivered hereunder and
the Technology Services Agreement express fully the entire understanding and agreement of the parties concerning the subject matter hereof, and all prior understandings or commitments of any kind, whether oral or written, concerning such subject
matter are hereby 

  

 16 

	 	 	superseded (other than those obligations which, by their terms and nature, survive termination or expiration). Whenever it states in this Agreement that JHI shall cause the EROs to
perform any act or do any thing, and such performance is also required of the ERO by the terms of the SBBT Financial Product Agreement by and between the ERO and SBBT, the provisions of the SBBT Financial Product Agreement shall control and
JHI’s obligations shall be subordinate to the obligations of the ERO. 

  

	 	19.6.	Amendment. This Agreement may not be amended or modified other than by a written agreement executed by both parties. 

  

	 	19.7.	Headings. Headings used in this Agreement are for convenience of reference only and do not define, interpret, describe the scope of or otherwise affect any provision hereof.

  

	 	19.8.	Counterparts. This Agreement may be executed in one or more counterparts, each of which shall be deemed an original and all of which, taken together, shall be deemed one and
the same instrument. 

  

	 	19.9.	Further Assurances. From time to time following the execution of this Agreement, each party agrees to do such things and execute and deliver such documents as may reasonably
be necessary to effectuate the intent and purposes of this Agreement. 

  

	 	19.10.	No Third Party Beneficiaries. This Agreement has been made for the sole benefit of SBBT and JHI and is not intended to, and shall not, confer any benefit or rights upon, nor
may it be enforced by, any other person. 

  

	 	19.11.	Publicity; Disclosure. Neither party shall issue any press release relating to this Agreement without the prior consent of the other party. Each party hereto shall be
permitted to disclose this Agreement to the extent such party determines that such disclosures is required by applicable law. 

  

	 	19.12.	Joint Marketing. The Parties shall engage in joint marketing activities pursuant to Section 7.7 of this Agreement and any other joint marketing agreement that may be
entered into from time to time. 

 [Remainder of page intentionally left blank] 
  

 17 

 IN WITNESS WHEREOF, this Agreement has been executed and delivered by a duly authorized officer of each
party as of the date set forth above. 
  

							
	 SANTA BARBARA BANK & TRUST,
 a
division of Pacific Capital Bank, N.A.,
 a National Banking Association
	 	 JACKSON HEWITT INC.,
 a Virginia
corporation

				
	By:	 	 /s/ Richard H. Turner
	 	By	 	 /s/ Bill San Giacomo

		 	Richard H. Turner	 		 	Bill San Giacomo
		 	Senior Vice President, RAL Program Director	 		 	Group Vice President, Financial Products

  

 18

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