Document:

LEASE AND MASTER SERVICES AGREEMENT

 Exhibit 10.4 
 i/o DATA CENTERS 
 LEASE AND MASTER SERVICES AGREEMENT 
 (SIGNATURE PAGE) 
 AGREEMENT NO.
                     
 THIS LEASE AND MASTER
SERVICES AGREEMENT (this “Agreement”) is dated March 15, 2007 and is by and between IO Capital Princess, LLC, a Delaware limited liability company doing business as i/o Data Centers (“Lessor”) and the lessee
identified below (“Customer”). 
 AGREED: 
 In consideration of the covenants and agreements set forth herein, Customer and Lessor hereby agree that: 
 A. All capitalized terms herein shall have the meanings ascribed to them in Attachment B; 
 B. Customer agrees to lease from Lessor
the Customer Area and engage Lessor to provide (directly or through its designee) the Related Data Center Services; 
 C. Lessor agrees to
lease to Customer the Customer Area and, in connection with such lease, provide to Customer the Related Data Center Services; 
 D. Customer
agrees to pay for such lease and related services and to assume such other obligations as are set forth in this Agreement; and 
 E. This
Agreement, including all Attachments hereto listed below, which are incorporated herein by reference, constitutes the complete and exclusive agreement between the parties with respect to the subject matter hereof, and supersedes and replaces any and
all prior or contemporaneous discussions, negotiations, understandings and agreements, written or oral, regarding such subject matter. 
  

													
	IO CAPITAL PRINCESS, LLC	 		 	
	d/b/a i/o Data Centers	 		 	Customer Name: CrystalTech Web Hosting Inc.
	 8521 East Princess Drive
 Scottsdale, Arizona 85255
	 		 	  
 Address:
	 	  
 1125 W. Pinnacle Peak Road
 Suite 103
 Phoenix, AZ 85027

		 		 		 		 	
	By:	 	 IO CAPITAL, LLC, Manager
	 		 		 		 	
					
	By:	 	  
	 		 	By:	 	  

					
	Printed Name:	 	  
	 		 	Printed name:	 	  

	Title:	 	  
	 		 	Title:	 	  

					
	Date:	 	                    , 2007	 		 	Date:	 	                    , 2007
		 		 		 		 		 		 	

 This Lease and Master Services Agreement includes the following Attachments, and no others: 
  

							
	x    Attachment A:	  	Lease Fees	  	
	x    Attachment B:	  	Terms and Conditions	  	
	x    Attachment C:	  	Rules and Regulations	  	
	x    Attachment D:	  	Service Level Agreement	  	

 i/o DATA CENTERS 
 LEASE AND MASTER SERVICES AGREEMENT 
 ATTACHMENT B — TERMS AND CONDITIONS

 The following terms and conditions apply to the Agreement by and between Lessor and Customer: 
 1. DEFINITIONS. As used herein, the following terms and phrases shall have the definitions set forth below in this Section 1. Other terms and phrases
are defined elsewhere throughout this Agreement. 
  

	1.1	“Agreement” means the i/o Data Services Lease Agreement, including the Signature Page, Attachment A, Attachment B, Attachment C and Attachment D thereto.

  

	1.2	“Change Order” means a duly executed amendment to Attachment A. 

  

	1.3	“Commencement Date” means the inception date of this Agreement as specified on Attachment A (subject to Section 8.1). 

  

	1.4	“Conditioned Power” means the electrical service provided by Lessor to a Customer Area which is provisioned through one or more uninterruptible power supply (UPS)
system(s) or a DC battery plant, and which is further supported by one or more standby diesel generator(s). 

  

	1.5	“Cross-Connection” means a physical cable connection to a network other than a network operated by Lessor. 

  

	1.6	“Customer” means the lessee identified on the Signature Page. 

  

	1.7	“Customer Area” means the portion of the Data Center identified in Attachment A that the Customer has the exclusive right to use and occupy hereunder for the
placement of Customer Equipment. 

  

	1.8	“Customer’s Business” means the sale of products, provision of services and other activities or enterprise of Customer (including government,
administration and non-for-profit activities). 

  

	1.9	“Customer Equipment” means Customer’s computer hardware, peripheral, and other tangible equipment registered in writing with Lessor by Customer, as amended
from time to time, that Customer places in the Customer Area pursuant to this Agreement. All changes in Customer Equipment, including but not limited to installation and removal of Customer Equipment, must be registered by Customer with Lessor and
approved by Lessor in writing in advance, which approval shall not be unreasonably withheld or delayed. As between Lessor and Customer, the parties acknowledge and agree that all Customer Equipment is owned by Customer. 

  

	1.10	“Customer Materials” means all software, data, information contained in documentation, and other information and intangibles used by Customer to operate, install,
and/or maintain Customer’s Business through the Customer Equipment or provided to Lessor by Customer for such purposes or otherwise pursuant to this Agreement. As between Lessor and Customer, the parties acknowledge and agree that all Customer
Materials are owned by Customer. 

  

	1.11	“Data Center” means that certain data center located at 8521 East Princess Drive, Scottsdale, Arizona. 

  

	1.12	“Initial Term” means the period of time commencing on the Commencement Date and expiring after the period of time specified on Attachment A elapses, unless earlier
terminated as provided herein 

  

	1.13	“Installation Date” means the date that the Customer, or its designee, installs the Customer Equipment in the Customer Area. 

  

	1.14	“Law” means any applicable local, state, federal, foreign or international law, rule, regulation, ordinance or the like. 

  

	1.15	“Lease Fees” means the lease fees and related charges which Customer is obligated to pay Lessor pursuant to Section 3 of this Agreement and as are specified on
Attachment A to this Agreement and any Change Orders signed by Customer. 

  

	1.16	“Lessor Group” means, collectively, Lessor, IO Capital, LLC, and their respective directors, officers, shareholders, members, managers, employees, agents,
constituent partners, affiliates, beneficiaries, trustees and representatives. 

	1.17	“Mortgagee” means any mortgagee or beneficiary or any lessor of a ground or underlying lease with respect to any Security Document. 

  

	1.18	“Related Data Center Services” means the services to be provided (in connection with the lease by Lessor to Customer of the Customer Area) by Lessor (or Service
Provider) to Customer under this Agreement as expressly set forth in Attachment A, as amended from time to time by the mutual agreement of the parties. 

  

	1.19	“Representatives” means the individuals identified and authorized by Customer to have access to the Customer Area in accordance with this Agreement. All
Representatives must be registered with Lessor. Representatives may be changed by Customer from time to time only by advance written notice, of at least one business day, to Lessor. 

  

	1.20	“Rules and Regulations” means the general rules and regulations issued by Lessor relating to its provision of Related Data Center Services to its lessees, the
current version of which is attached as Attachment C and which may be modified by Lessor from time to time. 

  

	1.21	“Security Deposit” means the amount provided by Customer to Lessor to secure its payment obligations under this Agreement. 

  

	1.22	“Security Document” means (i) any ground lease or underlying lease which may now exist or hereafter be executed affecting the Data Center or any portion
thereof; (ii) the lien of any mortgage or deed of trust which may now exist or hereafter be executed affecting the Data Center or any portion thereof; (iii) any past and future advance made under any such mortgage or deed of trust; and
(iv) any renewal, modification, replacement and extension of any such ground lease, master lease, mortgage or deed of trust. 

  

	1.23	“Service Provider” means the party designated by Lessor to perform any of the Related Data Center Services. 

  

	1.24	“Term” means the Initial Term hereof and any Renewal Term (as defined in Section 8.1 below). 

  

	1.25	“Transaction Documents” means, collectively, this Agreement together with any attachments, exhibits, riders, amendments, or addenda to this Agreement.

 2. LEASE; DATA CENTER RESPONSIBILITIES AND SERVICES. 
 Subject to the terms and conditions of this Agreement, including but not limited to Customer’s timely payment to Lessor of all fees specified in this
Agreement, Lessor will lease to Customer the Customer Area to use and occupy on an exclusive basis for the purposes set forth herein and will provide to Customer the Related Data Center Services as described Attachment A and in accordance with the
terms and conditions of this Agreement. 
 2.1 Lease. In consideration of the fees and charges specified in the Agreement and subject to the terms and
conditions hereof, Lessor hereby leases to Customer the Customer Area to use and occupy on an exclusive basis solely for the installation, operation and maintenance of the Customer Equipment. Customer has inspected the Customer Area and the Data
Center and accepts them in their “as is where is” condition. 
 2.2 Responsibilities. Customer shall be responsible for procuring all items
and performing all tasks, responsibilities and services not expressly delegated to Lessor in this Agreement (collectively, the “Responsibilities”). Without limiting the generality of the foregoing, it is the Customer’s
responsibility to (a) install, rack, stack and otherwise deploy the Customer Equipment into the Customer Area in a manner consistent with this Agreement, (b) label all Customer Equipment, cables and other elements within the Customer Area
in a clear and easily identifiable manner, (c) obtain, document and pay for any rights which may be needed to provision the Related Data Center Services (and/or related equipment) at premises owned, leased, occupied or otherwise used by
Customer, including without limitation, all rights of entry, roof rights, cable access rights, riser rights, and other building access rights and (d) timely provide the following documents for Lessor’s review and approval prior to the
installation of Customer’s Equipment: (i) Network Diagram (if requested by Lessor); (ii) IP Address/Space Justification; (iii) Equipment List; (iv) Escalation Procedures, (v) Billing and Key Contacts List;
(vi) Access List and (vii) such other documents as Lessor may reasonably request. Except as specifically provided in this Agreement, Customer assumes the full and sole responsibility for the condition, operation, repair, replacement,
maintenance and management of the Customer Area. Customer, at Customer’s sole cost and expense, shall keep and maintain the Customer Area (including, but not limited to, all non-structural interior portions, systems and equipment; interior
surfaces of exterior walls; partitions and ceilings; and interior electrical, lighting and plumbing fixtures) in good order, condition and repair, reasonable wear and tear excepted. Customer shall keep the Customer Area in a neat and sanitary
condition and will not commit any nuisance or waste in, on or about the Customer Area or the Data Center. Customer’s repairs shall be at least equal in quality and workmanship to the original work and Customer shall make the repairs in
accordance with all Laws. Customer waives the benefit of any Law permitting Customer to make repairs at Lessor’s expense. In the event Customer fails to timely perform any of the Responsibilities, in addition to any other rights or remedies
available to Lessor under this Agreement and under Law, Lessor shall have the right but not the obligation to perform such Responsibilities on Customer’s behalf and recover from Customer, upon demand, all amounts expended by Lessor in such
performance, plus fifteen percent (15%) of all such amounts for handling, supervision and overhead expenses. 

 2.3 Remote Assistance Services. 
 (a) Remote Assistance. Customer may, from time to time, request performance of certain services with respect to the Customer Equipment located in the Customer Area that are performed with “eyes,”
“ears” and “fingers,” but without the involvement of any installation of new equipment or any troubleshooting, diagnostics, systems access or login, testing or heavy physical labor (collectively, “Remote Assistance
Services”). Examples of Remote Assistance Services include the following: 
  

	 	(i)	pushing buttons, and/or keypads; 

  

	 	(ii)	physical switching of a toggle switch; 

  

	 	(iii)	setting switches on a card mounted dip switch; 

  

	 	(iv)	power cycling equipment (turning power on and/or off); 

  

	 	(v)	remote visual observations and/or verbal reports to Customer on its specific collocation cabinet(s) for environment status, display lights, or terminal display information; and

  

	 	(vi)	re-seating or replacement of existing or Customer provided hardware elements (e.g., circuit cards and drives). 

 (b) Instructions. Customer is required to provide clear, specific and detailed instructions with respect to the Remote Assistance Services
requested. Neither Lessor nor the applicable Service Provider, or any of their respective personnel are required to act on directions that they reasonably believe are unclear or incomplete. The personnel of Lessor or of the applicable Service
Provider, are not expected or required to make judgments or exercise discretion with respect to requested Remote Assistance Services, nor to make recommendations as to courses of action to follow. If personnel of Lessor or of the applicable Service
Provider either do not understand an instruction, or believe it to be incorrect or inadvisable, such personnel may elect in their sole discretion not to proceed with such task until their concerns have been resolved; provided that such personnel
explain such concerns to Customer. In addition to the limitations on liability set forth in the Agreement, neither Lessor nor the applicable Service Provider, nor any of their respective personnel or agents will have any liability for any damages
arising out of their actions in response to or failure to act on any Customer request for Remote Assistance Services unless such damages are the direct result of such parties’ gross negligence or intentional misconduct. 
 (c) Request Procedure. Each Customer request for Remote Assistance Services will require a separate initiation by Customer to the Lessor or to the
applicable Service Provider, initially by telephone, followed by a physically or electronically signed request via fax, e-mail or other written method. If such request is received during regular business hours, Lessor or the applicable Service
Provider, will use reasonable efforts to respond to Customer’s request for Remote Assistance Services within one hour of receipt of the request. If any such request is received outside of regular business hours for Lessor or the applicable
Service Provider, as the case may be, Lessor or the applicable Service Provider, as the case may be, will use reasonable efforts to respond to Customer’s request for Remote Assistance Services within three (3) hours of receipt of the
request. Customer’s requests shall be sent to NOC@iodatacenters.com, or to such other address as may designated by Lessor or the applicable Service Provider by notice to Customer. The personnel of Lessor or of the applicable Service Provider,
will call Customer to provide an explanation of the work performed once any requested Remote Assistance Services have been performed. Notwithstanding the foregoing, the parties acknowledge and agree that Lessor or the applicable Service Provider
shall have the right to respond to requests for Remote Assistance Services in the manner and within the timeframe that Lessor or the applicable Service Provider deems reasonable and appropriate, in its sole but professional discretion. Additionally,
the parties acknowledge and agree that the Remote Assistance Services provided by Lessor or the applicable Service Provider, are intended to be incidental to the Related Data Center Services and shall not unreasonably interfere with Lessor’s
business operations. Although Remote Assistance Services are generally provided at no additional charge, in the event that Customer’s requests for Remote Assistance Services exceed that which is customary in the industry, as determined in the
sole but reasonable discretion of Lessor or the applicable Service Provider, the parties shall negotiate in good faith to limit such requests and determine a mechanism for compensating Lessor for any additional requests made by Customer for Remote
Assistance Services. 
 2.4 Maintenance of Data Center. Lessor will use its reasonable efforts to cause the Data Center to be maintained in efficient
working order and in accordance with its written maintenance standards. Lessor will have sole responsibility for negotiating, executing and administering the contracts related to the operation, maintenance and repair of the Data Center. Should any
condition exist that may impair the integrity of the Data Center, Lessor will initiate and co-ordinate planned maintenance, which may include disconnection of all or any part of the Data Center. Lessor will, to the extent reasonably practicable,
give Customer seven (7) business days notice in writing (or such shorter period as may be reasonably necessary), prior to initiating a planned maintenance operation, of the timing, scope and costs of such planned maintenance operation. Lessor
will use all reasonable efforts to conduct planned maintenance outages, if any, of the Data Center during the hours of 01:00 and 06:00 local time on Sunday. 
 2.5 Conditioned Power. Lessor shall deliver to Customer the amount of Conditioned Power set forth in Attachment A of this Agreement. Customer shall (a) comply with the applicable electrical code, and (b) utilize the
manufacturer’s specifications to determine the proper power allocation for each item of equipment it deploys in the Data Center. Lessor’s standard twenty (20) amp 120v power strip is fused at fifteen (15) amps for safety and
other purposes. Customer may replace such standard power strips only with UL listed equipment which is approved in advance by Lessor, such approval not to be unreasonably withheld. Lessor reserves the right to decline to provide Conditioned Power to
the Customer Area in any manner which Lessor, in its reasonable discretion, deems to be unsafe, unreasonable, illegal or otherwise inconsistent with the electrical design of the Data Center. 

 2.6 Cross-Connection. Customer, at its cost and expense, may request that Lessor or the applicable Service
Provider, complete cross connection(s) to or from third-party carriers within the Data Center (or which serve the Data Center), provided that Customer (a) provides to Lessor and the applicable Service Provider (i) a completed Cross Connect
Request Form (available from the Lessor’s operations center) at least thirty (30) days in advance of installation of any Cross-Connection(s), (ii) a description of the type of cable and size of Cross-Connection(s), (iii) the
destination within the Customer Area of such Cross-Connection(s), (iv) the carrier providing such Cross-Connection(s) and (v) the applicable tracking or order number, and (b) agrees to pay Lessor or the applicable Service Provider,
the fee for such Cross-Connection(s) as set forth on the Cross Connect Request Form. All points of interconnection, conduit and/or cable routes and other details shall be determined by Lessor in its sole discretion and shall belong to Lessor during
and after the Term hereof. The responsibilities of Lessor or the applicable Service Provider, shall be to run and terminate a physical cable and test the cable to confirm continuity of the physical layer thereof. Customer shall be responsible for
the circuit underlying such cross-connection, including the initial turn-up, integration, logical function and use thereof. Customer expressly recognizes that other than completing the Cross-Connection, neither Lessor nor the applicable Service
Provider, has any responsibility whatsoever for the nature, performance, quality, integration, protocol, timeliness, utility or other features of circuit(s) provided by a third-party carrier or provider, which shall be governed solely by
Customer’s agreement(s) with such carrier or provider. 
 2.7 IP Bandwidth. If IP Bandwidth services are to be provided by Lessor or a Service
Provider hereunder to Customer, the following terms and conditions shall apply: 
 (a) As used herein, IP Bandwidth means the internet
protocol bandwidth provided by Lessor or a Service Provider, which features multi-homed connectivity from two or more upstream carriers, unless otherwise specified. 
 (b) In utilizing the IP Bandwidth, Customer agrees to follow all of Lessor’s Rules and Regulations and Lessor’s Acceptable Use Policy (as then in effect). The Acceptable Use Policy is available from the
Lessor operations center and is posted at a link shown available at www.iodatacenters.com or at such other address as may designated by Lessor, or by request to NOC@iodatacenters.com. In addition, Customer agrees that Customer shall be
responsible for the consumption of IP Bandwidth by Customer or Lessor or the applicable Service Provider which is attributable to Customer, or its IP space, including any consumption which occurs as a result of any denial of service attack, virus,
Customer system or proxy compromise or otherwise. Customer shall secure its network and related elements at all times from attack, open proxy hijack and/or other abuse. Lessor (or the applicable Service Provider) uses an industry standard 95th
percentile analysis to measure usage for IP Bandwidth service which allows Customer to burst beyond a given committed rate. Upon request, Lessor or the applicable Service Provider shall provide Customer with the data utilized by Lessor to conduct
the 95th percentile analysis. 
 (c) Customer acknowledges and agrees that neither Lessor nor the applicable Service Provider exercises any
control, of any kind whatsoever, over the content of the information passing through the Internet and Lessor (for itself and on behalf of any applicable Service Provider), disclaims any and all responsibility and liability as relates to the content
of the information passing through the Internet. 
 (d) In the event of any termination of this Agreement, Customer, upon written notice to
Lessor or the applicable Service Provider, and in connection with bona fide transition efforts, shall be entitled to retain control over the route of all IP addresses used by Customer during the preceding sixty (60) days for thirty
(30) days following the expiration or termination of this Agreement, provided that the Customer has complied with all of Lessor’s Rules and Regulations and Lessor’s Acceptable Use Policy and agrees to continue to do so during the
thirty (30) day transition period and is otherwise in compliance with this Agreement. 
 (e) Customer may resell IP Bandwidth services
provided that (i) Customer shall have obtained all requisite approvals or authorizations as may be required by any applicable governmental entity or regulator, (ii) the obligations of Lessor or the applicable Service Provider hereunder
shall be solely to Customer and not to any third party (iii) neither Lessor nor any applicable Service Provider shall have any obligation hereunder to support, supervise or otherwise assist parties other than Customer, and (iv) Customer
shall be solely responsible for the actions, omissions and other conduct of any party to which it resells the IP Bandwidth services, including compliance with this Agreement. 
 2.8 Colocation. With the prior written consent of Lessor, not to be unreasonably withheld, Customer may physically colocate the equipment of a third-party (each, a “Colo User”) at the Customer
Area and utilize the Customer Area for the benefit of these Colo Users provided that Customer (i) registers in advance with Lessor the name, contact information and specific services utilized by such Colo User, (ii) ensures the compliance
by such Colo User with this Agreement (including without limitation the Terms and Conditions and the Rules and Regulations), (iii) remains responsible and liable for the acts, omissions and other conduct of such Colo User, and (iv) does
not solicit for any services which compete with Lessor’s business of licensing space and providing Related Data Center Services (including without limitation colocation services) from any customer of Lessor or prospect which Customer learns
about as a result of its business dealings with Lessor or access to the Data Center. Lessor will not permit Customer to provide any Related Data Center Services to a Colo User which has been terminated or refused service directly by Lessor. In
consideration for the foregoing, upon expiration or termination of this Agreement for any reason (including failure by Customer to timely pay amounts due hereunder) or upon the request of any Colo User or other client of Customer, Lessor retains the
right (but not obligation) to contract directly with that party for the provision of any Related 

 
Data Center Services. Customer specifically consents to the use by Lessor of the Colo User information which Customer registers with Lessor for this purpose.
Under no circumstances shall Lessor be obligated to discontinue services to a Colo User which desires the continuation of such services. 
 3. FEES AND
BILLING. 
 3.1 Fees. Customer will timely pay all Lease Fees, fees, costs and other charges due hereunder as set forth in this Agreement and
on Attachment A hereto, as such Attachment may be amended from time to time by the mutual agreement of the parties. Customer shall have the exclusive right to use the Customer Area for the purposes permitted hereunder, and Lessor shall provide to
Customer (or shall cause a Service Provider to provide to Customer) the quantity and type of services specified on Attachment A, at the Lease Fees listed therein. Lessor may provide additional space in the Data Center and/or may provide (or may
cause a Service Provider to provide) additional Related Data Center Services to Customer at prices upon which Lessor and Customer agree, as reflected in a Change Order. Notwithstanding the foregoing, Lessor reserves the right to pass along to
Customer the actual, pro-rata increase in the cost of electricity, which increase will be applicable immediately and will be billed on a pass-through basis. 
 3.2 Expenses. Customer shall be solely responsible, and at Lessor’s request will reimburse Lessor, for all costs and expenses reasonably incurred by Lessor in connection with this Agreement and the provision of the Related Data
Center Services hereunder (the “Expenses”), provided such Expenses were pre-approved by Customer (such approval not to be unreasonably withheld, delayed or conditioned) or are otherwise authorized herein. 
 3.3 Billing and Payment Terms. Unless otherwise expressly provided in Attachment A, (i) Lease Fees (as defined in Attachment A) are due and payable in
advance on the first day of each month of the Term and (ii) any applicable charges in addition to Lease Fees (including without limitation, Expenses) are due and payable within thirty (30) days of receipt from Lessor of an invoice
reasonably describing the amount of such charges. In the event of a disputed invoice, Customer agrees to (i) notify Lessor in writing of such disputed amount within thirty (30) days of Customer’s receipt of the subject invoice,
(ii) pay all undisputed amounts in a timely fashion, (iii) make authorized personnel of Customer available to resolve the dispute and (iv) pay all disputed amounts that Customer is required to pay pursuant to a proper court order or
award from any mutually submitted arbitration within ten (10) days from the date of such agreement or determination, with interest at 9% per annum. All amounts not timely and appropriately disputed shall be deemed final and not subject to
further dispute. All payments will be made in U.S. dollars at Lessor’s address set forth in this Agreement or at such other address, or to such other bank account, as Lessor may from time to time indicate by providing written notice to
Customer. Any annual escalation in Lease Fees and/or other charges shall be effective upon each anniversary of the Commencement Date. 
 3.4 Delinquent
Payments; Financial Condition. If Customer becomes delinquent in its payment obligations or other credit or financial requirements established by Lessor, or, if in the reasonable judgment of Lessor, Customer’s credit becomes impaired,
Lessor may, upon written notice to Customer, modify Customer’s payment terms to require full payment before the provision of Related Data Center Services (or may use other means of securing Customer’s payment obligations hereunder,
including the establishment of, or increase to, the Security Deposit set forth in Section 3.5 below). Customer agrees to provide Lessor with such financial information as is reasonably necessary for Lessor to undertake such credit review
analysis. Failure by Customer to timely respond to Lessor’s request for evidence of credit worthiness shall allow Lessor to modify the payment terms to require full payment before the provision of Related Data Center Services, immediately upon
notice. 
 3.5 Security Deposit. If Customer places a Security Deposit with Lessor pursuant to this Agreement, then the Security Deposit shall
(a) be retained by Lessor for the benefit of Customer in its general account (i.e., not in a segregated account), (b) not bear interest for the account of Customer, (c) be available to Lessor to draw upon should any obligation of
Customer to Lessor become past due (d) be promptly replaced by Customer in the event of such a draw event and (e) shall be refunded by Lessor no later than sixty (60) days following termination of this Agreement, assuming that
Customer has paid all obligations to Lessor. 
 3.6 Taxes. All payments required by this Agreement are exclusive of all federal, state,
municipal or other governmental excise, sales, privilege, transaction, value-added, use, personal property, and occupational taxes, excises, withholding taxes and obligations and other levies now in force or enacted in the future (including, without
limitation, rental or other taxes assessed against the Lease Fees payable to Lessor hereunder), all of which Customer will solely be responsible for and will pay in full, except for taxes based on Lessor’s net income. In the event Lessor is
required to pay any such taxes, Lessor shall provide Customer with tax receipts or other evidence of payment and Customer shall promptly reimburse Lessor for such payment. 
 3.7 Collection Costs. In the event that Lessor institutes collection activities and/or litigation to collect sums owed by Customer, Lessor shall be entitled to its reasonable attorneys’ fees’ and
costs incurred by Lessor in connection with the collection activities and/or litigation. 

 4 . REPRESENTATIONS AND WARRANTIES; COVENANTS. 
 4.1 By Customer. 
 (a) Compliance with Law and Rules
and Regulations. Customer covenants, represents and warrants that in connection with the exercise of its rights and performance of its obligations under this Agreement, including without limitation, its performance of the Responsibilities and in
connection with Customer’s Business and all Customer Equipment and Customer Materials, Customer shall at all times comply with the terms and conditions of the Transaction Documents, the Rules and Regulations and Law, as well as all recorded
covenants, conditions or restrictions affecting the Data Center and without disturbing or interfering with any other tenant or occupant of the Data Center. 
 (b) Customer Equipment and Customer Materials. Without limiting the generality of Section 4.1(a) above, Customer further covenants, represents and warrants that as of the date of this Agreement, it owns or
has the legal right and authority, and will continue to own or maintain the legal right and authority during the Term, to place and use the Customer Equipment as contemplated by this Agreement, and to use, modify, transmit and distribute the
Customer Materials without infringing, misappropriating or otherwise violating any intellectual property rights of any third party. Customer further represents and warrants that its placement, arrangement and use of the Customer Equipment in the
Customer Area complies with the Customer Equipment and Customer Materials manufacturers’ environmental and other specifications. 
 (c)
Customer’s Business. Without limiting the generality of Section 4.1(a) above, Customer further covenants, represents and warrants that it is familiar with Law applicable to Customer’s Business and that, to the best of
Customer’s knowledge, Customer’s Business does not as of the Commencement Date, and will not during the Term, violate any Law. 
 (d) Customer’s Inquiry. Customer represents and warrants that (i) this Agreement has resulted solely from inquiries directed to Lessor that were solely and exclusively initiated by or on behalf of Customer in connection
with identifying data center space in the ordinary course of Customer’s business; and (ii) Customer was not at any point solicited by Lessor or any person acting on behalf of Lessor, directly or indirectly, in connection with the
negotiation or entering into of this Agreement. 
 4.2 By Lessor; Disclaimer of Warranties. 
 (a) Customer Area; Related Data Center Services. Lessor represents and warrants that as of the Commencement Date it has the legal right and
authority, and will continue to maintain the legal right and authority during the Term, to grant to Customer a lease for the use by Customer of the Customer Area for the purposes described hereunder and provide the Related Data Center Services to
Customer as contemplated by this Agreement. Lessor shall comply with Law in its provision of the Related Data Center Services. 
 (b)
Service Level Agreement. Lessor represents and warrants that it will provide the Related Data Center Services in accordance with the applicable service levels set forth in Attachment D attached hereto (the “SLA”). IN THE
EVENT OF A BREACH OF THE SLA, CUSTOMER’S SOLE AND EXCLUSIVE REMEDY, AND LESSOR’S SOLE AND EXCLUSIVE LIABILITY, SHALL BE FOR LESSOR TO PROVIDE CUSTOMER THE APPLICABLE SERVICE LEVEL CREDIT(S) SET FORTH IN ATTACHMENT D. 
 (c) DISCLAIMER OF WARRANTIES. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH IN SUBSECTIONS (a) AND (b) ABOVE, ALL SERVICES PERFORMED AND
SPACE MADE AVAILABLE BY LESSOR TO CUSTOMER HEREUNDER ARE PERFORMED, PROVIDED AND MADE AVAILABLE ON AN “AS IS” BASIS WITH NO WARRANTIES OF ANY KIND, AND CUSTOMER’S USE THEREOF IS AT CUSTOMER’S SOLE AND EXCLUSIVE RISK. LESSOR DOES
NOT MAKE, AND HEREBY EXPRESSLY DISCLAIMS, ANY AND ALL OTHER EXPRESS AND/OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TENANTABILITY, HABITABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT,
AND ANY WARRANTIES ARISING FROM A COURSE OF DEALING, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, LESSOR DOES NOT WARRANT THAT THE DATA CENTER SERVICES PROVIDED HEREUNDER WILL BE UNINTERRUPTED, ERROR-FREE OR COMPLETELY
SECURE. 
 4.3 Brokers. Both Lessor and Customer represent that they have dealt with no other broker than as set forth in Attachment A in connection
with the negotiation, execution and delivery of this Agreement (the “Broker”). If any person other than the Broker shall assert a claim to a finder’s fee, brokerage commission or other compensation on account of alleged employment as
finder or broker or performance of services as a finder or broker in connection with this transaction, the party through whom the finder or broker is claiming shall indemnify and hold the other party harmless from and against any such claim and all
costs, expenses and liabilities incurred in connection with such claim or any action or proceeding brought thereon, including but not limited to attorneys’ fees and court costs in defending such claim 
 5. LIMITATIONS OF LIABILITY. 
 5.1 Disclaimer of
Liability. 
 (a) IN NO EVENT SHALL LESSOR BE LIABLE FOR ANY DAMAGE TO, OR LOSS OF, ANY CUSTOMER EQUIPMENT EXCEPT AS A RESULT OF
LESSOR’S GROSS NEGLIGENCE OR WILFUL MISCONDUCT, AND THEN ONLY IN AN AMOUNT EQUAL TO THE THEN CURRENT VALUE OF SUCH CUSTOMER EQUIPMENT 

 (b) IN NO EVENT SHALL LESSOR BE LIABLE FOR ANY INCIDENTAL, PUNITIVE, INDIRECT, CONSEQUENTIAL, SPECIAL OR
EXEMPLARY DAMAGES OF ANY KIND OR NATURE WHATSOEVER, INCLUDING WITHOUT LIMITATION, LOST CUSTOMER MATERIALS, LOST PROFITS, LOSS OF BUSINESS, LOSS OF REVENUES, LOSS OF DATA OR INTERRUPTION OR CORRUPTION OF DATA, EVEN IF LESSOR WAS ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES. 
 5.2 Maximum Liability. IN CONSIDERATION OF THE BENEFITS ACCRUING TO CUSTOMER UNDER THIS AGREEMENT AND NOTWITHSTANDING
ANYTHING TO THE CONTRARY IN THE TRANSACTION DOCUMENTS, IT IS EXPRESSLY UNDERSTOOD AND AGREED BY AND BETWEEN THE PARTIES TO THIS AGREEMENT THAT: (a) NO PERSONAL LIABILITY OR PERSONAL RESPONSIBILITY OF ANY SORT WITH RESPECT TO ANY ACTUAL OR
ALLEGED BREACH OR BREACHES BY OR ON THE PART OF LESSOR OF ANY REPRESENTATION, WARRANTY, COVENANT, UNDERTAKING OR AGREEMENT CONTAINED IN ANY OF THE TRANSACTION DOCUMENTS OR ANY MATTER RELATING TO CUSTOMER’S USE OR OCCUPANCY OF THE CUSTOMER AREA
(COLLECTIVELY, THE “LESSOR UNDERTAKINGS”) OR ANY ALLEGED BREACH THEREOF IS ASSUMED BY, OR SHALL AT ANY TIME BE ASSERTED OR ENFORCEABLE AGAINST, ANY MEMBER OF THE LESSOR GROUP OTHER THAN LESSOR; (b) THE RECOURSE OF CUSTOMER OR
ITS SUCCESSORS OR ASSIGNS AGAINST LESSOR SHALL BE LIMITED TO, AND LESSOR’S MAXIMUM AGGREGATE LIABILITY RELATED TO OR IN CONNECTION WITH ANY CLAIM BY CUSTOMER RELATING TO THE LESSOR UNDERTAKINGS SHALL NOT EXCEED, THE TOTAL AMOUNT ACTUALLY PAID
BY CUSTOMER TO LESSOR DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE MONTH IN WHICH THE CLAIM FIRST AROSE (OR THE TOTAL AMOUNT ACTUALLY PAID BY CUSTOMER TO LESSOR IF SUCH PAYMENTS HAVE BEEN MADE FOR LESS THAN TWELVE (12) MONTHS
WHEN THE CLAIM FIRST AROSE); AND (c) CUSTOMER SHALL HAVE NO RECOURSE AGAINST ANY ASSETS OF ANY PERSON OTHER THAN LESSOR’S INTEREST IN THE DATA CENTER. 
 WITHOUT LIMITING THE FOREGOING, AND EXCEPT TO THE EXTENT PROVIDED IN SUBPART (b) OF THE PRECEDING SENTENCE, LESSOR WILL HAVE NO LIABILITY WHATSOEVER FOR ANY CLAIMS, LOSSES, ACTIONS, DAMAGES, SUITS, OR PROCEEDINGS RESULTING FROM ANY OF
THE FOLLOWING OR FROM ANY EFFORTS OF LESSOR TO ADDRESS OR MITIGATE ANY OF THE FOLLOWING: (i) SECURITY BREACHES, INCLUDING WITHOUT LIMITATION EAVESDROPPING, THIRD PARTY ACCESS TO CUSTOMER DATA OR TO ASSIGNED COMPUTERS, THIRD PARTY ACCESS TO OR
MISUSE OF PASSWORDS PROVIDED TO LESSOR, AND INTERCEPTION OF TRAFFIC SENT OR RECEIVED; (ii) RELEASE OR EXPOSURE, FOR ANY OTHER REASON, OF PERSONALLY IDENTIFIABLE INFORMATION OR OTHER PRIVATE DATA, INCLUDING DATA BELONGING TO CUSTOMER’S OWN
CUSTOMERS AND OTHER USERS; (iii) DENIAL OF SERVICE ATTACKS, VIRUSES, WORMS, AND OTHER INTENTIONAL INTERFERENCE BY THIRD PARTIES; (iv) LOSS OF DATA OR LOSS OF ACCESS TO DATA; (v) ACTIONS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION
AGENTS OR CONTRACTORS OF LESSOR; (vi) ACTIONS OF LESSOR EMPLOYEES OUTSIDE THE SCOPE OF THEIR EMPLOYMENT; OR (vii) MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION, OR OTHER FAILURES OF
PERFORMANCE. 
 5.3 Waiver of Claims. Each party hereby waives its rights to bring any claim against the other party arising in any way from or
relating in any way to this Agreement more than one (1) year after such claim first arises. 
 5.4 Applicability. THE LIMITATIONS SET FORTH IN
THIS SECTION 5 WILL APPLY TO ANY AND ALL CLAIMS AND CAUSES OF ACTION WHATSOEVER, REGARDLESS OF WHETHER IN CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY. 
 5.5 Basis of the Bargain; Failure of Essential Purpose. Customer acknowledges that Lessor has set its prices and entered into this Agreement in reliance upon the limitations of liability and the disclaimers of warranties and damages
set forth herein, and that the same form an essential basis of the bargain between the parties. The parties agree that the limitations and exclusions of liability and disclaimers of warranties and damages specified in this Agreement will survive and
apply even if found to have failed of their essential purpose. 
 6. CUSTOMER INDEMNIFICATION. 
 6.1 Obligation to Indemnify. Customer releases and will indemnify and hold Lessor, its affiliates, members, managers shareholders, officers, directors, employees,
agents, representatives and licensees (collectively, the “Lessor Indemnified Parties”) harmless from and against any and all costs, liabilities, judgments, actions, losses and expenses (including, but not limited to, reasonable
attorneys’ fees and fees of experts) arising out of any threatened or actual claim, suit, action, arbitration or proceeding made or brought against any Lessor Indemnified Party by any person, entity, governmental authority or other third party
arising out of or relating to: (a) Customer’s (or its Representative’s or other invitee’s) actual or alleged breach of any Transaction Document; (b) Customer’s (or its Representative’s or other invitee’s)
actual or alleged negligence or willful misconduct; and (c) the Responsibilities, Customer Equipment, Customer Materials, Customer’s Business and/or the actions (or failure to act) of a Colo User or person to which Customer resells IP
Bandwidth pursuant to Section 2.7(e), including without limitation claims of infringement of any trademark, copyright, patent, trade secrets or nonproprietary rights (including without limitation defamation, libel, violation of privacy or
publicity), or any injury to or death of any person or damage to any property occurring upon the Customer Area, the Data Center or the land of which the Data Center is a part, in any case arising out of (or in connection with) the Responsibilities,
Customer Equipment, Customer Materials, Customer’s Business and/or a Colo User or person to which Customer resells IP Bandwidth. 

 6.2 Indemnification Procedures. Lessor or a Lessor Indemnified Party will provide Customer with
(i) reasonably prompt notice in writing of any claim or action subject to indemnification hereunder (provided that failure to provide such notice does not relieve Customer of its indemnification obligations hereunder), (ii) information and
reasonable assistance, at Customer’s expense, as necessary or appropriate to defend or settle such claim or action, and (iii) full authority to defend or settle the claim or suit (provided that Customer shall not settle any proceeding in
any matter which would impose any penalty or limitation on, or result in an admission of guilt or fault by or on the part of, any Lessor Indemnified Party without the written consent of such Lessor Indemnified Party). A Lessor Indemnified Party
shall have the right to employ separate counsel and participate in the defense of any claim or action, at its own expense. If a Lessor Indemnified Party provides notice of an indemnification claim in accordance herewith and is not notified within
ten (10) days that Customer intends to defend such claim, if Customer thereafter fails to vigorously defend such claim, or if a conflict of interest exists between Customer and a Lessor Indemnified Party, the affected Lessor Indemnified Party
shall be entitled to defend, settle and/or compromise such claim and to be indemnified therefor as provided in Section 6.1. 
 7. INSURANCE.

 7.1 By Customer. Customer will keep in force and effect during the Term: (i) comprehensive general liability insurance in an amount not
less than $1 million per occurrence for bodily injury and property damage; (ii) employer’s liability insurance in an amount not less than $1 million per occurrence; and (iii) workers’ compensation insurance in an amount not less
than that required by Law. Customer shall insure the Customer Equipment. Customer also agrees that it and its agents (including contractors and subcontractors) will maintain other insurance at levels no less than those required by Law and customary
in Customer’s and its agents’ industries. Prior to accessing the Customer Area and at such times thereafter as Lessor may reasonably request, Customer will furnish Lessor with certificates of insurance which evidence the minimum levels of
insurance set forth herein, name Lessor as an additional insured, and include a waiver of subrogation by the insurer with respect to Lessor and its affiliates, members, managers, shareholders, officers, directors and employees. Failure by Customer
to timely provide Lessor with such certificate shall entitle Lessor to prohibit Customer’s access to the Customer Area until such certificate has been furnished to Lessor. As requested by Lessor, any underlying property owner or Mortgagee shall
also be named as an additional insured. All such policies of insurance shall provide that the same shall not terminate or be canceled, nor the coverage modified, nor the limits changed without first giving thirty (30) days prior written notice
to Lessor. No such cancellation, modification or change shall affect Customer’s obligation to maintain the insurance coverage required hereby. All liability insurance policies shall be written on an “occurrence” policy form.

 Customer, as a material part of the consideration to Lessor, hereby assumes all risk of damage to property or injury to persons, in, upon, or about the
Customer Area from any cause, and Customer hereby waives all claims in respect thereof against Lessor, unless caused by gross negligence or willful action of Lessor, its agents or employees. Lessor shall not be liable for loss of or damage to any
property by theft or otherwise, or for any injury or damage to persons or property resulting from fire, explosion, falling plaster, steam, gas, electricity, water or rain which may leak from any part of any building or from the pipes, appliances or
plumbing works therein, or from the roof, street or subsurface, or from any other place resulting from dampness or any other cause whatsoever. Customer shall give immediate notice to Lessor of any fire, accident or defect discovered with the
Customer Area or the Data Center. Customer acknowledges that it can protect itself against any or all of the foregoing risks by procuring appropriate insurance. 
 7.2 By Lessor. Lessor will keep in force and effect during the Term: (i) comprehensive general liability insurance in an amount not less than $1 million per occurrence for bodily injury and property damage; and
(ii) employer’s liability insurance in an amount required by Law. 
 8. TERM AND TERMINATION. 
  

	8.1	Term. 

 (a) This Agreement will be effective for the
Initial Term. This Agreement will automatically renew after the Initial Term for additional terms of one (1) year each (each, a “Renewal Term”), unless either party provides the other party with written notice that it will not renew
the Agreement no later than ninety (90) days’ prior to the end of the Initial Term or Renewal Term (as applicable), provided that the Lease Fees and other charges and costs owed during any Renewal Term shall be One Hundred and Five Percent
(105%) of the Lease Fees and other charges that were billed immediately prior to such Renewal Term. 
 (b) Provided that no event of
default exists at the time of Customer’s exercise of the option or at the commencement of the Renewal Term provided pursuant to this Section 8.1(b), and that no event shall have occurred or state of facts exists which if continued uncured
will, with the lapse of time or the delivery of notice or both, constitute an event of default, then Customer shall have, and is hereby granted, the option to extend the Initial Term for five (5) years. All the terms and conditions of this
Agreement shall continue to apply during such three-year renewal term except that the Lease Fees and other charges and costs during each year of the five-year term thereof shall be increased annually, to One Hundred and Five Percent (105%) of
the Lease Fees and other charges and costs that were billed in the immediately preceding year. If Customer desires to exercise its option to extend, it must give Lessor notice in writing of its intent to do so at least six, but no more than 12,
months prior to the expiration of the Initial Term. If Customer exercises the renewal option set forth in this Section 8.1(b), the second sentence of Section 8.1(a) shall be suspended during such three-year renewal period. 

 (c) If delivery of possession of the Customer Area to Customer is delayed beyond the Commencement Date
because of a delay in the substantial completion of construction of the Customer Area, if any, by Lessor, then, except as provided herein, this Agreement shall remain in full force and effect, Lessor shall not be liable to Customer for any damage
occasioned by the delay, and the Commencement Date shall be changed to the date actual delivery of possession of the Customer Area to Customer is effected, with a corresponding abatement in Lease Fees unless the delay in the substantial completion
of construction of the Customer Area by Lessor shall be due to special work, changes, alterations or additions required or made by Customer in the Customer Area, or shall be caused in whole or in part by Customer through the delay of Customer in
submitting plans, supplying information, approving plans, specifications or estimates, giving authorizations or otherwise, or otherwise shall be caused in whole or in part by delay or default on the part of Customer. If Attachment A provides that
delivery of the Customer Area shall be effected in more than one increment, the delivery dates and Customer’s obligation to pay Lease Fees with respect to additional increments shall be as specified in Attachment A, with adjustment to any such
event in the event of delay to be determined in the manner provided in the foregoing sentence. 
 8.2 Events of Default; Remedies. 
 (a) The following are events of default: 
 (i)
Customer’s failure to pay Lease Fees or any other amount due under this Agreement as required pursuant to Section 3.3. 
 (ii)
Customer’s failure to execute, acknowledge and return an estoppel certificate requested in accordance with Section 12.12(b) or any document requested in accordance with Section 12.13 within 10 days after Lessor gives notice of such
request. 
 (iii) Customer shall fail to vacate the Customer Area immediately upon termination of this Agreement, by lapse of time or
otherwise; 
 (iv) The leasehold interest of Customer shall be levied upon under execution or be attached by process of law or Customer shall
fail to contest diligently the validity of any lien or claimed lien and give sufficient security to Lessor to insure payment thereof or shall fail to satisfy any judgment rendered thereon and have the same released, and such default shall continue
for ten days after written notice thereof to Customer; 
 (v) Customer shall become insolvent, have at any time a negative tangible net worth,
admit in writing its inability to pay its debts generally as they become due, file a petition in bankruptcy or a petition to take advantage of any insolvency statute, make an assignment for the benefit of creditors, make a transfer in fraud of
creditors, apply for or consent to the appointment of a receiver of itself or of the whole or any substantial part of its property, or file a petition or answer seeking reorganization or arrangement under the federal bankruptcy laws, as now in
effect or hereafter amended, or any other applicable law or statute of the United States or any state thereof; 
 (vi) A court of competent
jurisdiction shall enter an order, judgment or decree adjudicating Customer a bankrupt, or appointing a receiver of Customer, or of the whole or any substantial part of its property, without the consent of Customer, or approving a petition filed
against Customer seeking reorganization or arrangement of Customer under the bankruptcy laws of the United States, as now in effect or hereafter amended, or any state thereof, and such order, judgment or decree shall not be vacated or set aside or
stayed within thirty (30) days from the date of entry thereof; 
 (vii) Customer’s use of the Customer Area and/or the Data Center
threatens the availability, resiliency and/or routine operations of the Data Center, in Lessor’s sole discretion; or 
 (viii)
Customer’s failure to perform any other obligation under this Lease, including without limitation the Responsibilities, within 15 days after notice of nonperformance. 
 (b) Remedies. Upon the occurrence of an event of default, Lessor, at any time thereafter without further notice or demand, may exercise any one or
more of the following remedies alternatively, concurrently or in succession: 
 (i) Suspend the provision of some or all Related Data Center
Services. 
 (ii) Terminate Customer’s right to possession of the Customer Area by legal process or otherwise, with or without
terminating this Agreement, and retake exclusive possession of the Customer Area. 
 (iii) From time to time relet all or portions of the
Customer Area, using reasonable efforts to mitigate Lessor’s damages. In connection with any reletting, Lessor may relet for a period less than or extending beyond the Term and may make alterations or improvements to the Customer Area without
releasing Customer of any liability. Upon a reletting of all or substantially all of the 

 
Customer Area, Lessor shall be entitled to recover all of its then prospective damages for the balance of the Term measured by the difference between amounts
payable under this Lease and the anticipated net proceeds of reletting. In no event shall Customer be entitled to receive any amount representing the excess of avails of reletting over amounts payable hereunder. 
 (iv) From time to time recover accrued and unpaid Lease Fees and damages arising from Customer’s breach of the Lease, regardless of whether the Lease
has been terminated, together with applicable late charges and interest at the rate of 18% per annum or the highest lawful rate, whichever is less. 
 (v) Enforce the statutory landlord’s lien on Customer’s property. 
 (vi) Recover all reasonable
attorneys’ fees and other expenses incurred by Lessor in connection with enforcing this Lease, recovering possession, and collecting amounts owed. 
 (vii) Perform any obligation which Customer has failed to pay or do on Customer’s behalf or remove equipment installed in contravention of the terms of this Lease and recover from Customer, upon demand, the
entire amount expended by Lessor plus 15% of such amounts for handling, supervision, and overhead. 
 (viii) Terminate this Lease for any
breach and recover from Customer all reasonable damages it may incur by reason of such breach, including the reasonable cost of recovering the Customer Area, and including the worth at the time of such termination of the excess, if any, of the
amount of Lease Fees and charges equivalent to Lease Fees reserved in this Agreement for the remainder of the stated Term over the then reasonable rental value of the Customer Area for the remainder of the stated Term, all of which amounts shall be
immediately due and payable from Customer to Lessor. 
 (ix) Notwithstanding anything in this Agreement to the contrary, to the extent not
expressly prohibited by applicable Law, upon any event of default by Customer not cured within any applicable time for cure hereunder, Lessor may terminate this Agreement or Customer’s right to possession and accelerate and declare that Lease
Fees reserved for the remainder of the Term shall be immediately due and payable; provided, Lessor shall, after receiving payment of the same from Customer, be obligated to turn over to Customer any actual net re-letting proceeds thereafter received
during the remainder of the Term, up to the amount so received from Customer pursuant to this provision. 
 (x) Pursue any other remedies
available at law or in equity. 
 Pursuit of any of the foregoing remedies shall not preclude pursuit of any of the other remedies herein provided or any
other remedies provided by Law (all such remedies being cumulative), nor shall pursuit of any remedy herein provided constitute a forfeiture or waiver of any Lease Fees due to Lessor hereunder or of any damages accruing to Lessor by reason of the
violation of any of the terms, provisions and covenants herein contained. Lessor’s acceptance of the payment of Lease Fees or other payments hereunder after the occurrence of an Event of Default shall not be construed as a waiver of such
default, unless Lessor so notifies Customer in writing. Forbearance by Lessor in enforcing one or more of the remedies herein provided upon an Event of Default shall not be deemed or construed to constitute a waiver of such default or of
Lessor’s right to enforce any such remedies with respect to such default or any subsequent default. Nothing in this Section limits or prejudices Lessor’s right to prove and obtain damages in an amount equal to the maximum amount allowed by
Law, regardless whether such damages are greater than the amounts set forth in this Section. 
 (c) By Customer. Customer may
terminate this Agreement (i) in the event Lessor breaches any material term or condition of this Agreement and fails to cure such breach within thirty (30) days of receiving written notice thereof; or (ii) in the event Lessor becomes
the subject of a voluntary petition in bankruptcy or any voluntary proceeding relating to insolvency, receivership, liquidation, or composition for the benefit of creditors or the subject of an involuntary petition in bankruptcy or any involuntary
proceeding relating to insolvency, receivership, liquidation or composition for the benefit of creditors which is not dismissed within sixty (60) days of filing. 
 8.3 Effect of Termination. Upon the effective date of any expiration or termination of this Agreement (and without limiting any of Lessor’s remedies set forth elsewhere herein), and provided Customer has
paid to Lessor all sums required hereunder, Customer shall have the right and obligation to remove from the Data Center all Customer Equipment, Customer Materials and any of its other property within the Data Center. All such Customer Equipment,
Customer Materials and other property shall be removed by Customer within ten (10) days of such expiration or termination and the Customer shall return the Customer Area to Lessor in the same condition as it was on the Installation Date, normal
wear and tear excepted. If Customer does not remove such property within such ten (10) day period of time, Lessor shall have the option, without limiting any other available rights or remedies, to (i) move any and all such property to
secure storage and restore the Customer Area and charge Customer for the actual cost plus 15% of such removal, storage and restoration, and/or (ii) after providing Customer with an additional thirty (30) days advance written notice,
liquidate the property in any reasonable manner and apply the proceeds to any amount owing from Customer to Lessor under this Agreement. Customer hereby grants Lessor a security interest in the Customer Equipment, Customer Materials and all of its
other property within the Data Center to secure Customer’s payment and performance of its obligations under this Agreement. Customer acknowledges that such security interest is perfected by Lessor’s possession of such property, and further
agrees to execute and deliver to Lessor financing statement(s) as deemed necessary or appropriate by Lessor. Customer hereby waives any statutory notices to vacate or quit the Customer Area upon expiration or termination of this Agreement.

 8.4 Holding Over. Customer shall have no right to hold over after the expiration or termination of this Agreement
without Lessor’s consent. If Customer holds over after the expiration of this Agreement, Customer shall become a Customer from month to month only, upon all of the terms of this Agreement except that the amount of the Lease Fees shall be
increased to an amount equal to the greater of (a) One hundred and Fifty Percent (150%) of the Lease Fees in effect immediately prior to the expiration for the first 90 days after the expiration of this Agreement and Two Hundred Percent
(200%) thereafter or (b) the then fair market value of the Customer Area (which for this purpose shall be computed using recently executed agreements for space and related data center services in the same or a similar data center).
Customer shall also pay to Lessor all damages sustained by Lessor resulting from retention of possession by Customer, including the loss of any proposed subsequent Customer for any portion of the Customer Area. The provisions of this Section shall
not constitute a waiver by Lessor of any right of re-entry; nor shall receipt of any Lease Fees or any other act in apparent affirmation of the tenancy operate as a waiver of the right to terminate this Agreement for a breach of any of the terms,
covenants, or obligations herein on Customer’s part to be performed. 
 8.5 Survival. The rights and obligations of the parties in this Agreement
that would by their nature or context be intended to survive the expiration or termination of this Agreement shall so survive, including without limitation the following provisions of this Agreement: Sections 3.5, 3.6, 3.7, 4.2(c), 5, 6, 8.2, 8.3,
8.4, 8.5, 9, 10 and 12. 
 9. CONFIDENTIAL INFORMATION; NONSOLICITATION. 
 9.1 Confidential Information. Each party acknowledges that it will have access to certain confidential information and materials of the other party (“Confidential Information”). Confidential
Information will include, but not be limited to, information regarding each party’s business, plans, customers, technology, products, proprietary software, and customer information. Lessor specifically designates as Confidential Information its
prices, rates, quotations and other financial information relating to this Agreement; and its written security procedures, maintenance manuals and other operational documents and procedures. Each party agrees that it will not use in any way, for its
own account or the account of any third party, except as expressly permitted by this Agreement, nor disclose to any third party (except as required by Law or to that party’s attorneys, accountants and other advisors as reasonably necessary), in
verbal or other form, any of the other party’s Confidential Information and will take reasonable precautions to protect the confidentiality of such information. Within thirty (30) days after expiration or termination of this Agreement for
any reason, each party will return all Confidential Information of the other party in its possession, custody or control at the time of expiration or termination and will not make or retain any copies of such Confidential Information except as
required to comply with any applicable legal, accounting, or administrative record keeping requirement. 
 9.2 Exceptions. Information will not be
deemed Confidential Information hereunder if the receiving party can establish by reasonably competent evidence that such information: (a) is known to the receiving party prior to receipt from the disclosing party directly or indirectly from a
source other than one having an obligation of confidentiality to the disclosing party; (b) becomes known (independently of disclosure by the disclosing party) to the receiving party directly or indirectly from a source other than one having an
obligation of confidentiality to the disclosing party; (c) becomes publicly known or otherwise ceases to be secret or confidential, except through a breach of this Agreement by the receiving party; or (d) is independently developed by the
receiving party without any use of or reliance upon the Confidential Information of the disclosing party. 
 9.3 Nonsolicitation of Personnel. Neither
party hereto shall solicit, offer work to, employ, or contract with, directly or indirectly, on its own behalf or on behalf of a third party, any of the personnel of the other party hereto or their affiliates during the Term and for twelve
(12) months thereafter. For purposes of this paragraph, “personnel” includes any individual or company a party employs or has employed or retained as an employee or independent contractor and which the party learns about as a result
of its business dealings as described herein. Without limiting any other available remedy, a party in violation of this section 9.3 shall pay compensation to the other such party in the form of liquidated damages equal to the greater of six
month’s compensation either offered or paid to the personnel. 
 9.4 Remedies. Notwithstanding anything to the contrary in this Agreement, in the
event of any breach of this Section 9, the non-breaching party will be entitled to seek injunctive relief; provided that no specification of a particular legal or equitable remedy shall be construed as a waiver, prohibition or limitation of any
other remedy permitted by this Agreement. 
 10. ALTERATIONS; NO LIENS 
 If, and to the extent, that Attachment A allows for or designates that work to the Customer Area be completed by Customer, then the following provisions of this Section 10 shall apply: 
 10.1 Customer’s Work. Upon the Commencement Date, Lessor shall permit Customer to enter the Customer Area so that Customer, at Customer’s sole cost and
expense, may do such work as is explicitly described and permitted on Attachment A (“Customer’s Work”). Such permission is conditioned upon (a) Customer and its agents, contractors, employees and invitees not interfering with
work and operations conducted by Lessor and its designees and agents in the Data Center, if any, and shall be subject to all the terms of this Agreement, (b) Customer furnishing Lessor with evidence of such insurance as required of Customer
under this Agreement and (c) Customer’s 

 
assuming full responsibility for any damages it causes. Lessor shall have the right to further condition, manage or revoke such rights to complete work if
Customer fails to comply with the terms and conditions contained in this Section. Customer acknowledges and agrees that Lessor is not liable in any way for any injury, loss, or damage which may occur to Customer, its agents, contractors, employees,
or invitees or work and installations made in the Customer Area, all of the same being at Customer’s sole risk. 
 10.2 Alterations and Approval.
Before commencement any of Customer’s Work, Customer shall deliver to Lessor Customer’s designated contractors, plans and specifications (the “Design Plans”) showing Customer’s Work, for Lessor’s approval and consent,
which shall not be unreasonably withheld or delayed, except that Lessor reserves the right to withhold consent in Lessor’s sole discretion for Customer’s Work affecting the structure, roof, safety, efficiency, or security of the Data
Center, the Data Center systems (“Systems”) and equipment (“Equipment”) which affect the Customer Area and other space in the Data Center, or the appearance of the Customer Area from any common or public areas. The Design Plans
shall comply with the Rules and Regulations and any applicable building standards or operational manual. At the time Customer submits the Design Plans to Lessor, Customer shall provide Lessor with notice of whether Customer’s Work will involve
or affect any Hazardous Materials, whether such materials are customary and usual based on standard industry practices, and all other reasonable details relating thereto. Lessor will promptly review the Design Plans and any changes thereto, making
reasonable efforts to complete Lessor’s review within five (5) business days after Lessor’s receipt of the initial Design Plans, and will give Customer notice of Lessor’s reasonable objections thereto, if any. Within five
(5) days after receipt by Customer of Lessor’s objections to the Design Plans (including omissions therefrom) Customer shall revise and resubmit the Design Plans for Lessor’s review. The final Design Plans approved by Customer and
Lessor are the “Final Plans”. Any part of Customer’s Work, including signs, but not including movable furniture, Customer’s equipment and trade fixtures, shall, at Lessor’s option, at the termination or expiration of this
Lease or of Customer’s right to possession, become a part of the realty and belong to Lessor. Neither review nor approval by Lessor of any item submitted by Customer shall constitute a representation or warranty by Lessor that any such item is
complete or suitable for its intended purpose or in compliance with Law, it being expressly agreed by Customer that Lessor assumes no responsibility or liability therefor. 
 10.3 Approval Conditions. Lessor reserves the right to impose reasonable requirements as a condition of such consent or otherwise in connection with Customer’s Work, including requirements that Customer:
(a) use an authorized contractor and/or submit for Lessor’s authorization and information the names, addresses and background information concerning the engineers, contractors, subcontractors and suppliers Customer proposes to use,
(b) obtain and post permits, (c) provide a payment bond, in an amount and form reasonably satisfactory to Lessor, covering Customer’s Work and/or such other guaranties of creditworthiness as Lessor may reasonably request,
(d) submit conditional and final lien waivers in compliance with Arizona law for all architects, engineers, contractors, subcontractors, and suppliers performing Customer’s Work, (e) permit Lessor or its representatives, upon
reasonable notice, to inspect Customer’s Work at reasonable times, (f) use a contractor specified by Lessor for all work affecting the Data Center fire detection system; and (g) comply with such other reasonable requirements as Lessor
may impose concerning insurance coverage and the manner and times in which Customer’s Work shall be done. 
 10.4 Liens. Customer shall pay all
costs for Customer’s Work when due. Customer shall keep the Data Center and the Customer Area free from any mechanic’s, materialmen’s, architect’s, engineer’s or similar liens or encumbrances, and any claims therefor, in
connection with any of Customer’s Work. Customer shall remove any claim, lien, or encumbrance of record relating to, caused by or resulting from Customer’s Work, by bond or otherwise within 15 days after notice from Lessor. If Customer
fails to do so, Lessor may pay the amount (or any portion thereof) or take such other action as Lessor deems necessary to remove such claim, lien, or encumbrance, without being responsible for investigating the validity thereof. The amount so paid
and costs incurred by Lessor shall be deemed additional rent under this Lease payable within 30 days after demand, without limitation as to other remedies available to Lessor. Nothing contained in this Lease shall authorize Customer to do any act
which subjects Lessor’s title to, or any lender’s interest in, the Data Center or the Customer Area or any part of it to any such claims, liens, or encumbrances, whether claimed pursuant to statute or other law or express or implied
contract. 
 11. CASUALTY; CONDEMNATION. 
 11.1
Casualty. Except as hereafter provided, if the Customer Area is wholly or partially destroyed or damaged by fire or other casualty, Lessor shall restore the Customer Area with reasonable diligence; provided, however, that Lessor shall have no
obligation to restore improvements not originally provided by Lessor or to replace any of Customer’s fixtures, furnishings, equipment, or personal property and Customer shall be responsible for refixturing the Customer Area and reinstalling its
equipment. Lessor need not commence repairs until a substantial portion of the insurance proceeds are available and shall not be required to expend more than the actual insurance proceeds received. Proceeds of insurance payable with respect to a
fire or other casualty shall be received and held by Lessor. In the event the Customer Area is destroyed or damaged by any fire or casualty not covered by the insurance maintained by Lessor or to the extent of not less than 25% of the replacement
cost thereof, or if the fire or casualty occurs within the last year of the Term, then Lessor or Customer shall have the option to terminate this Lease by giving notice to the other party within 60 days after the occurrence of such damage or
destruction, in which case Lessor shall retain all insurance proceeds with respect to the Customer Area as its own property. If neither Lessor nor Customer elects to terminate this Lease as provided above, this Lease shall continue in full force and
effect, but any Lease Fees shall be equitably abated as determined in Lessor’s reasonable discretion until the restoration is substantially complete. The provisions of this Agreement shall govern when this Agreement is terminable as a result of
a fire or casualty and no other rule or statute on the subject applies. Notwithstanding anything herein to the contrary, in the event a Mortgagee requires that any insurance proceeds be applied to such 

 
indebtedness, then Lessor shall have the right to terminate this Lease by delivering written notice to Customer within 15 days after such requirement is made
by any such holder, whereupon the Agreement shall end on the date of such notice as if the date of such notice were the date originally fixed in this Agreement for the expiration of the Term. The provisions of this Section are Customer’s sole
and exclusive rights and remedies in the event of a casualty. To the extent permitted by applicable laws, Customer hereby waives the provisions of Arizona Revised Statutes § 33-343 and any other applicable existing or future law governing the
destruction or injury of a building by the elements or a similar cause permitting an abatement of Lease Fees or termination of a lease agreement in the event of damage or destruction under any circumstances other than as provided in this Section or
elsewhere in this Agreement. 
 11.2 Condemnation. If the whole or any material part of the Customer Area or Data Center shall be taken (including,
but not limited to a temporary taking for a period of one hundred twenty (120) days or more) by power of eminent domain or condemned by any competent authority for any public or quasi-public use or purpose, if any adjacent property or street
shall be so taken or condemned or shall be reconfigured or vacated by such authority in such manner as to require the use, reconstruction or remodeling of any part of the Customer Area or Data Center; or if Lessor shall grant a deed or other
instrument in lieu of such taking by eminent domain or condemnation; then Lessor shall have the option to terminate this Agreement upon forty-five (45) days notice, provided such notice is given no later than one hundred eighty (180) days
after the date of such taking, condemnation, reconfiguration, vacation, deed or other instrument. Customer shall have a right of termination of this Agreement upon ninety (90) days prior written notice to Lessor in the event that the whole or
any material part of the Customer Area is permanently taken. Lessor shall be entitled to receive the entire award or payment in connection therewith, except that Customer shall have the right to file any separate claim available to Customer for any
taking of Customer’s personal property and fixtures which belong to Customer and are removable by Customer upon expiration of the Term and for moving expenses (so long as such claim does not diminish the award available to Lessor or any
Mortgagee and such claim is payable separately to Customer). All Lease Fees shall be apportioned as of the date of such termination or the date of such taking, whichever shall first occur. 
 Notwithstanding the foregoing, if only the temporary use of the whole or any part of the Customer Area shall be taken by condemnation or eminent domain, the Term shall
not be reduced or affected in any way. In such event Customer shall continue to pay the Lease Fees and other charges herein reserved, without reduction or abatement and, except to the extent that Customer is prevented from so doing by reason of any
order of the condemning authority, Customer shall continue to perform and observe all of the other covenants, conditions and agreements of this Agreement to be performed or observed by Customer as though such taking had not occurred. In the event of
any such temporary condemnation Customer shall also, so long as it is otherwise in compliance with the provisions of this Agreement, be entitled to receive for itself any and all awards or payments made for such use of that portion of the Customer
Area so taken; provided, however, that Customer shall repair any and all damage to the Customer Area (whether or not covered by any award to Customer) caused by such temporary condemnation. 
 12. GENERAL PROVISIONS. 
 12.1 Governing Law; Prevailing
Party Fees; Waiver of Jury Trial. This Agreement is to be construed in accordance with and governed by the internal laws of the State of Arizona without giving effect to any choice of law rule that would cause the application of the laws of any
other jurisdiction other than the internal laws of the State of Arizona to the rights and duties of the parties. The parties hereby irrevocably consent to the personal and exclusive jurisdiction and venue of the federal and state courts of Maricopa
County, Arizona. In any litigation related to this Agreement, the prevailing party shall be entitled to reimbursement of its reasonable attorneys’ fees and costs from the other party. THE PARTIES WAIVE ANY RIGHT TO TRIAL BY JURY, WHETHER
SOUNDING IN CONTRACT, TORT OR OTHERWISE, BETWEEN THE PARTIES ARISING OUT OF THIS AGREEMENT OR THE TRANSACTIONS RELATED HERETO. 
 12.2 Force Majeure.
Except for the obligation to pay money, neither party will be liable for any failure or delay in its performance under this Agreement due to any cause beyond its reasonable control, including acts of war or terrorism, acts of God, earthquake, flood,
embargo, riot, sabotage, labor shortage or dispute, governmental acts or failure of the Internet, provided that the affected party: (a) gives the other party prompt notice of such cause, and (b) uses its best reasonable efforts to correct
promptly such failure or delay in performance. 
 12.3 Ownership. Customer and Lessor hereby mutually acknowledge and agree that Lessor, by this
Agreement, grants, conveys and demises to Customer a lease to use and occupy on an exclusive basis (for the purposes set forth herein) the Customer Area only and that this Agreement otherwise does not and shall not be deemed to grant, demise,
transfer or otherwise convey to Customer any right, title, or interest whatsoever in or to any portion of the Data Center. Customer hereby acknowledges and agrees that Lessor shall own all items installed by Lessor in the Customer Area, with the
exception of the Customer Equipment. 
 12.4 Inherently Dangerous Applications. Customer acknowledges and agrees that the Related Data Center Services
are not intended, nor provided by Lessor, for use in connection with, and Customer will not use them for, any nuclear, aviation, mass transit, life-support, telemedicine, or other inherently life-critical applications or services, the failure of
which could result in death, personal injury, catastrophic damage or mass destruction. 
 12.5 Suspension. Lessor, in its reasonable discretion, may
temporarily suspend, condition or restrict the right of one or more Customer, Colo User, Customer Representative(s) or Customer’s invitees to visit the Data Center. Under no circumstances shall Lessor be obligated to provide access to a
Customer, Representative or other individual who, in the reasonable judgment of Lessor, represents a threat to the orderly operation of the Data Center or Lessor’s provision of Related Data Center Services to Customer or generally. 

 12.6 Use of Trade Names, etc. Neither party may use the trade name or trademark of the other party hereto without
the prior written consent of an authorized representative of the other party in each instance. Notwithstanding the foregoing, Lessor may disclose the name of Customer to any of its employees, vendors, contractors and service providers that have a
reasonable need to know such information to assist Lessor in providing the Related Data Center Services and may also include the name of Customer in a list of customer references or other similar marketing materials. 
 12.7 Government Regulations. Customer will not export, re-export, transfer, or make available, whether directly or indirectly, any regulated item, data or
information to anyone outside the U.S. in connection with this Agreement without first complying with Law, including all export control laws and regulations which may be imposed by the U.S. Government and any country or organization of nations
within whose jurisdiction Customer operates or does business. 
 12.8 Legal Process. Lessor reserves the right to comply with any and all warrants,
court orders, subpoenas, summons and other legal requirements. With respect to the Customer Area and Customer Equipment, Customer authorizes Lessor to consent to any access, search, seizure or other governmental action which in the reasonable
opinion of Lessor is valid. Lessor shall use its best reasonable efforts to notify Customer of any such legal process within forty eight (48) hours of service, but failure to notify Customer shall not restrict Lessor’s rights under this
Section 12.8 and shall not constitute a material breach hereunder. Lessor reserves the right to restrict or terminate access by Customer or any Representative to the Data Center from and after the service of a search or seizure warrant and/or
after receiving an order of a court or government agency. If Lessor in its discretion determines that an emergency exists, Lessor shall be entitled to shut down all or part of the Data Center, including without limitation, the Customer Area, and (if
applicable) to comply with an order of any City, County, State or Federal official. 
 12.9 Integration, Modifications and Severability. This
Agreement, together with the Attachments hereto, sets forth the entire agreement of the parties with respect to the subject matter hereof, and supersedes any prior agreements, promises, representations, understandings and negotiations between the
parties with respect to said subject matter. Any modifications, amendments, supplements to or waivers of this Agreement must be in writing and executed by authorized representatives of both parties. In the event any provision of this Agreement is
held by a tribunal of competent jurisdiction to be invalid, then to the greatest extent possible, the remaining provisions of this Agreement shall remain in full force and effect. 
 12.10 Waiver. The waiver of any breach or default of this Agreement will not constitute a waiver of any subsequent breach or default, and will not act to amend or negate the rights of the waiving party as
specifically stated in this Agreement. 
 12.11 Assignment. 
 (a) By Customer. Customer shall not assign its rights or delegate its duties under this Agreement either in whole or in part without the prior written consent of Lessor in Lessor’s sole and absolute
discretion. The term “assignment” includes the following, whether accomplished directly or indirectly: (a) if Customer is a partnership or limited liability company, the withdrawal or change, voluntarily, involuntarily or by operation
of law, of a majority of the partners or members, or a transfer of a majority of ownership interests, in the aggregate on a cumulative basis, or the dissolution of the partnership or limited liability company; and (b) if Customer is a private
corporation (i.e., whose stock is not publicly held and traded through an exchange or over the counter), the: (i) dissolution, merger, consolidation or other reorganization of Customer; (ii) sale or other transfer of more than a cumulative
aggregate of 50% of the voting shares of Customer (other than to immediate family members by reason of gift or death); or (iii) sale, mortgage, hypothecation or pledge of more than a cumulative aggregate of 50% of Customer’s net assets.

 (b) By Lessor. Customer acknowledges and agrees that Lessor may assign to one or more Service Providers its rights and obligations
with respect to the provision of and/or otherwise contract with one or more Service Providers for the provision of the Related Data Center Services that are to be provided hereunder; provided, however, that Lessor shall provide notice to Customer of
any such arrangement with any such Service Provider (and shall provide contact information for each such Service Provider). Customer further acknowledges that Lessor has the right to transfer all or any portion of its interest in the Data Center
(including, without limitation, pursuant to a lease or sale of all or any portion of the property of which the Data Center is a part) or in this Agreement, and Customer agrees that in the event of any such transfer to a transferee that agrees to
assume the obligations of Lessor hereunder to be performed after the date of such transfer, Lessor shall automatically be released from all liability under this Agreement not accrued as of the date of the transfer and Customer agrees to look solely
to such transferee for the performance of Customer’s obligations hereunder after the date of transfer and to attorn to such transferee. 
 (c) General. Any attempted assignment or delegation in violation of this provision shall be null and void. This Agreement will bind and inure to the benefit of each party’s successors and permitted assigns. 
 12.12 Notices; Estoppels. 
 (a) Notices. Any
notice or communication required or permitted to be given hereunder (a) shall be made in writing, (b) may be delivered by hand, mailed by registered or certified mail, return receipt requested, postage prepaid, or sent by recognized
overnight courier 

 
maintaining proof of delivery (e.g., FedEx or UPS), (c) shall be sent to the address of the receiving party indicated on the Signature Page, or at such
other address as may hereafter be furnished in writing by either party hereto to the other, and (d) shall be deemed to have been given as of the date it is actually delivered, or upon which delivery is refused, whichever is earlier. 

(b) Estoppels. At any time and from time to time, within ten (10) days after written notice from Lessor, Customer shall execute,
acknowledge and deliver to Customer a statement in writing (which may be relied upon by any prospective purchaser or mortgagee or other like encumbrancer) certifying all matters reasonably requested by Lessor or any current or prospective purchaser,
holder of any security document, ground lessor or master lessor. If Customer fails timely to execute and deliver such certificate as provided above, then Lessor and the addressee of such certificate shall be entitled to rely upon the information
contained in the certificate submitted to Customer as true, correct and complete, and Customer shall be estopped from later denying, contradicting or taking any position inconsistent with the information contained in such certificate. 
 12.13 Subordination; Attornment. This Lease is and will be subject and subordinate at all times to any and all Security Documents which may now exist or hereafter
be executed which constitute a lien upon or affect the Data Center or any portion thereof, or Lessor’s interest and estate in any of said items. Notwithstanding the foregoing, Lessor reserves the right to subordinate any such Security Documents
to this Lease. In the event of any termination or transfer of Lessor’s estate or interest in the Data Center or the Customer Area by reason of any termination or foreclosure of any such Security Documents (and notwithstanding any subordination
of such Security Document to this Lease that may or may not have occurred), at the election of Lessor’s successor in interest, Customer agrees to attorn to and become the lessee of such successor. Customer covenants and agrees to execute and
deliver, within ten (10) days of notice thereof, any additional documents evidencing the priority or subordination of this Lease and Customer’s agreement to attorn with respect to any such Security Document. 
 12.14 Counterparts. This Agreement may be executed in two or more counterparts, each of which will be deemed an original, but all of which together shall
constitute one and the same instrument. 
 12.15 Relationship of Parties. Nothing contained in this Agreement shall be deemed to establish any
relationship of partnership, joint venture, employment, franchise or other agency or relationship between Lessor and Customer other than that of lessor and lessee. Neither Lessor nor Customer have the power to bind the other or incur obligations on
the other’s behalf without the other’s prior written consent, except as otherwise expressly provided herein. 
 12.16 No Negative
Construction. Each party acknowledges and agrees that it has reviewed, and has had an opportunity to have reviewed by legal counsel, this Agreement (including all Attachments hereto), and it is the parties’ intent that this Agreement not be
construed against either party as the drafting party. 
 12.17 Priority. The following order of precedence will govern any conflict or discrepancy
between any portions of this Agreement: 
  

			
	 1.
	  	Attachment A – Pricing Form
	 2.
	  	Attachment B – Terms and Conditions
	 3.
	  	Attachment C – Rules and Regulations
	 4.
	  	Attachment D – Service Level Agreement
	 5.
	  	Signature Page

 << End of Attachment B – Terms and Conditions >>Teleconferencing Services Agreement

 Exhibit 10.1 
 Portions of this exhibit have been redacted pursuant to a request for confidential treatment under Rule 24b-2 of the General Rules and Regulations under the Securities Exchange Act. Omitted information, marked “[***]”
in this exhibit, has been filed with the Securities and Exchange Commission together with such request for confidential treatment. 
 Agreement Number 20000308.10.C 
 Purchase Order Number 74141 
  

			
	 AT&T Corp.
	 	ACT Teleconferencing Services, Inc.
	 150 Mount Airy Rd.
	 	1526 Cole Blvd., Suite 300
	 Basking Ridge, NJ 07920
	 	Golden, CO 80401

 AT&T Corp. (“Company”) agrees to purchase and ACT Teleconferencing Services, Inc.
(“Supplier”) agrees to sell in accordance with the terms and conditions stated in this Agreement and any attachments to this Agreement. 
 SECTION ONE 
 COMPENSATION – The charges and/or fees charged by Supplier for the Work and Services shall be provided to
Company on a transactional basis in accordance with Attachment B, “Pricing”. All charges and/or fees as designated in Attachment B shall be the maximum amount charged for the corresponding service. At Supplier’s option, Supplier may
decrease the charges and/or fees for the Services to be provided under this Agreement to a rate less than that as designated in Attachment B. 
 STATEMENT
OF WORK – Supplier shall perform all services under this Agreement as set forth in Attachment A, attached to and made a part of this Agreement (the “work” or “services”) to the extent that it (a) describes the work
to be performed, and (b) identifies any applicable schedules. Any other matters addressed in the attached proposal are not made part of this Agreement and are excluded from the understanding between the parties. Any conflict between the
attached proposal and this Agreement will be resolved in favor of the Agreement. 
 PERIOD OF PERFORMANCE – This Agreement will become effective
on April 1, 2000 and continue in effect for one year, thus terminating on March 31, 2001. 
 TERMS OF PAYMENT – [***]. 
 DEFINITIONS – 
 “Information” shall mean all
information whether written or oral or in any other form including, but not limited to documentation, specifications, reports, data notes, drawings, models, patterns, samples, software, computer outputs, designs, circuit diagrams, inventions
(whether patentable or not) and know-how obtained from either party in connection with the performance of the Agreement, and all information in relation to either Party, their subsidiaries or associated companies, business or business practices,
which comes to Parties’ knowledge during the period of this Agreement, including but not limited to the existence of this Agreement and any provisions of this Agreement. 
 “Intellectual Property” shall mean any patent, trade secret, copyright, know-how, network designs, system designs and platform development or other intellectual property provided or developed pursuant to
this Agreement. 
 “Intellectual Property Rights” shall mean patents, utility models, design patents, registered designs, copyright of any kind,
semi-conductor topography rights, design rights and any rights of a similar nature in any country of the world, including rights in trade secrets and confidential information where such rights arise and includes applications therefor but excludes
trademarks. 
 “Project” shall mean any or all of the design, development, hardware, software, documentation and training to be supplied to Company
by Supplier hereunder in order to provide the Deliverables. 
 SECTION TWO 
 ASSIGNMENT AND SUBCONTRACTING – Supplier shall not assign any right or interest under this Agreement (excepting monies due or to become due) or delegate or
subcontract any Work or other obligation to be performed or owed under this Agreement without the prior written consent of Company. Any assignment, delegation or subcontracting without such consent shall be void. Any assignment of monies shall be
void if (1) Supplier shall not have given Company at least thirty (30) days prior written notice of such assignment or (2) such assignment imposes upon Company obligations to the assignee in addition to the payment of such monies, or
precludes Company from dealing solely and directly with Supplier in all matters pertaining to this Agreement including amendments or settlements of charges. All Work performed by Supplier’s subcontractor(s) at any tier shall be deemed Work
performed by Supplier. 
 ASSIGNMENT BY COMPANY – Company shall have the right to assign this Agreement and to assign its rights and delegate its
duties under this Agreement either in whole or in part (an “Assignment”), including, but not limited to, software licenses and other grants of intellectual property rights, at any time and without Supplier’s consent, to (i) any
present or future affiliate of Company 

 
(including any subsidiary or affiliated entity thereof), (ii) any unaffiliated new entities that may be formed by Company pursuant to a corporate
reorganization, including any subsidiary or affiliated entity thereof; or (iii) any third party which by purchase, lease, outsourcing agreement or otherwise, assumes the operation, administration and/or management of any substantial portion of
the business of Company affected by this Agreement. Company shall give Supplier written notice of any Assignment, including (i) the effective date of the Assignment (“Effective Date”), and (ii) the entity or entities receiving
rights and/or assuming obligations under the Agreement (“Entities”). Upon the Effective Date and to the extent of the Assignment, Company shall be released and discharged from all further duties under this Agreement, except non-disputed
monies owed as to materials, services, or intellectual property rights transferred to assignee, ordered from or provided by Supplier prior to, on or after the Effective Date. Notwithstanding that an Assignment has been made, Company, at its sole
option, shall continue to have the right to purchase, lease, or license material or services under this Agreement as if an Assignment had not been made. If this Agreement includes a commitment to purchase a stated or determinable quantity of goods,
services or rights, or prices that vary based on the quantities purchased, the aggregate of purchases by the Entities under this Agreement will be included in determining the quantity. 
 CHANGES – Company may at any time during the progress of the Work require additions, deletions or alterations (all hereinafter referred to as a “Change”) to the Work. Within [***] after a request
for a Change, Supplier shall submit a proposal to Company which includes any changes in Supplier’s costs or in the delivery or Work schedule necessitated by the Change. Company shall within [***] either (i) accept the proposal with a
written amendment directing Supplier to perform the Change or (ii) advise Supplier not to perform the Change in which event Supplier shall proceed with the original Work. No such Change shall be considered nor shall Supplier be entitled to any
compensation for work done pursuant to or in contemplation of a Change, unless made pursuant to a written amendment or Change Order issued by Company. 
 COMPANY’S EQUIPMENT – Unless otherwise specifically provided in this Agreement, Supplier shall provide all labor and equipment for performance of this Agreement. Should Supplier actually use any equipment owned or rented by
Company or its customer, Supplier acknowledges that Supplier accepts the equipment “as is, where is,” that neither Company nor its customer have any responsibility for its condition or state of repair and that Supplier shall have risk of
loss an damage to it. Supplier agrees not to remove the equipment from Company’s or its customer’s premises and to return it to Company or its customer upon completion of use, or at such earlier time as Company or its customer may request,
in the same condition as when received by Supplier, reasonable wear and tear excepted. 
 COMPLIANCE WITH LAWS – Supplier and all persons
furnished by Supplier shall comply at their own expense with all applicable federal, state, local and foreign laws, ordinances, regulations and codes, including the identification and procurement of required permits, certificates, licenses,
insurance, approvals and inspections in performance of this Agreement. 
 ENTIRE AGREEMENT This Agreement shall incorporate the typed or written
provisions on Company’s order issued pursuant to this Agreement and shall constitute the entire agreement between the parties with respect to the subject matter of this Agreement and the order(s) and shall not be changed, modified or rescinded,
except by a writing signed by Supplier and Company. Printed provisions on the reverse side of Company’s orders (except as specified otherwise in this Agreement) and all provisions on Supplier’s forms shall be deemed deleted. Estimates or
forecasts furnished by Company shall not constitute commitments. The provisions of this Agreement supersede all contemporaneous oral agreements and all prior oral and written quotations, communications, agreements and understandings of the parties
with respect to the subject matter of this Agreement. The term “Work” as used in this Agreement may also be referred to as “Services.” 
 FORCE MAJEURE – Neither party shall be held responsible for any delay or failure in performance of any part of this Agreement to the extent such delay or failure is caused by fire, flood, explosion, war, strike, embargo,
government requirement, civil or military authority, act of God, or other similar causes beyond its control and without the fault or negligence of the delayed or nonperforming party or its subcontractors (“force majeure conditions”).
Notwithstanding the foregoing, Supplier’s liability for loss or damage to Company’s material in Supplier’s possession or control shall not be modified by this clause. If any force majeure condition occurs, the party delayed or unable
to perform shall give immediate notice to the other party, stating the nature of the force majeure condition and any action being taken to avoid or minimize its effect. The party affected by the other’s delay or inability to perform may elect
to: (1) suspend this Agreement or an order for the duration of the force majeure condition and (i) at its option buy, sell, obtain or furnish elsewhere material or services to be bought, sold, obtained or furnished under this Agreement or
an order (unless such sale or furnishing is prohibited under this Agreement) and deduct from any commitment the quantity bought, sold, obtained or furnished or for which commitments have been made elsewhere and (ii) once the force majeure
condition ceases, resume performance under this Agreement or an order with an option in the affected party to extend the period of this Agreement or order up to the length of time the force majeure condition endured and/or (2) when the delay or
nonperformance continues for a period of at least [***], this Agreement or an order or the part of it relating to material not already shipped, or services not already performed. Unless written notice is given within [***] after the affected party
is notified of the force majeure condition, (1) shall be deemed selected. 
 GOVERNING LAW – This Agreement shall be governed by the laws of
the State of New Jersey, excluding application of its conflict of laws provisions. The parties agree that the provisions of the New Jersey Uniform Commercial Code apply to this Agreement and all transactions under it, including agreements and
transactions relating to the furnishing of services, the lease or rental of equipment or material, and the license of software. Supplier agrees to submit to the jurisdiction of any court wherein an action is commenced against Company based on a
claim for which Supplier has agreed to indemnify Company under this Agreement. 

 GOVERNMENT CONTRACT PROVISIONS – The following provisions regarding equal opportunity, and all applicable
laws, rules, regulations and executive orders specifically related thereto, including applicable provisions and clauses from the Federal Acquisition Regulation and all supplements thereto are incorporated in this Agreement as they apply to work
performed under specific U.S. Government contracts: 41 CFR Part 60-1, Obligations of Contractors and Subcontractors, Sections: 41 CFR 60-1.4, Equal Opportunity Clause; 41 CFR 60-1.7, Reports and Other Required Information; 41 CFR 60-1.8, Segregated
Facilities; 41 CFR Part 60-250, Affirmative Action and Nondiscrimination Obligations of Contractors and Subcontractors Regarding Special Disabled Veterans and Veterans of the Vietnam Era, Section 41 CFR 60-250.4, Coverage and Waivers (for
contracts and subcontracts of $10,000 or more); and, from 41 CFR Part 60-741, Affirmative Action and Nondiscrimination Obligations of Contractors and Subcontractors Regarding Individuals with Disabilities, Section 41 CFR 60-741.4, Coverage and
Waivers (for contracts and subcontracts in excess of $10,000), wherein the terms “contractor” and “subcontractor” shall mean “Supplier”. In addition, orders placed under this Agreement containing a notation that the
material or services are intended for use under Government contracts shall be subject to such other Government provisions printed, typed or written thereon, or on the reverse side thereof, or in the attachments thereto. 
 IDENTIFICATION – Supplier shall not without Company’s prior written consent: (a) disclose to any third party the contents and/or the facts of this
Agreement; or (b) engage in any advertising, promotion or publicity related to this Agreement; or (c) make public use of Company’s, trade name, trademark, service mark, insignia, symbol, logo, or other designation of AT&T Corp.,
or its affiliates. 
 IMPLEADER – Supplier shall not implead or bring an action against Company or its customers or the employees of either based
on any claim by any person for personal injury or death to an employee of Company or its customers occurring in the course or scope of employment and that arises out of material or services furnished under this Agreement. 
 INDEMNITY – All persons furnished by Supplier shall be considered solely Supplier’s employees or agents, and Supplier shall be responsible for payment
of all unemployment, social security and other payroll taxes, including contributions when required by law. Supplier agrees to indemnify Company, its affiliates, its and their customers and each of their officers, directors, employees, successors
and assigns (all hereinafter referred to in this clause as “Company”) from and against any proved or alleged claims, demands or suits, or any losses, damages, liabilities, fines, penalties and expenses (including attorney’s fees)
that, in any way arise out of, relate to or result from this Agreement, or the items, tangible or intangible, furnished or services performed under or in contemplation of this Agreement including, but not limited to: (1) injuries or death to
persons or damage to property, including theft; (2) failure by Supplier to perform any of its obligations under this Agreement; (3) negligent or intentional acts or omissions of Supplier; and (4) infringement of any patent, copyright,
trademark, trade secret or other intellectual property right. Supplier agrees to defend Company, at Company’s request, against any such claim, demand or suit. Company agrees to notify Supplier within a reasonable time of any written claims or
demands against Company for which Supplier is responsible under this clause. Company shall have no indemnity obligations to Supplier. 
 Company agrees to
negotiate with its customers (“Customer” or “Customers”) who subscribe to the services provided hereunder in order to enter into an agreement in which such customers will agree to defend or settle, at their own expense all third
party claims or suits regarding either the infringement of any United States patent, trademark, copyright, or misappropriation of trade secret when such claims are i) filed against Supplier and arise out of, or result from Customer’s
transmission of unauthorized or unlawful content (“Unlawful Content”). As used herein “Unlawful Content” refers to either contents that are alleged to be libelous, slanderous, pornographic or otherwise illegal, or contents for
which Customer’s fail to obtain any necessary consents of copyright holders, music licensing organizations, performers’ representatives or other parties for necessary authorizations, or clearances. Company’s agreement with Customer
will stipulate that a) Customer shall pay all damages and costs (including reasonable attorney’s fees) that by final judgement may be assessed against Supplier due to infringement of the Content, and b) Customer shall notify Supplier within a
reasonable time of any written claims or demands against Supplier for which Customer is responsible under this clause. Both parties agree if and only if Company and Customer fail to enter into an agreement for Customer to assume the indemnity
obligations set forth in this clause, then all Customer’s obligations as designated herein, shall be borne by Company. Notwithstanding the provision of this paragraph, Supplier agrees that Company and its Customers shall be relieved of all
indemnity obligations hereunder if the nature of the original Customer content was willfully, negligently, or maliciously altered or otherwise changed by Supplier, its employees, or agents and such change or alteration is the direct cause of the
third party claim. 
 INSPECTION – Supplier will provide safe access to the Work at all times for Company’s inspection. 
 INSURANCE – Supplier shall maintain and cause Supplier’s subcontractors to maintain during the term of this Agreement: (1) Workers’
Compensation insurance as prescribed by the law of the state or nation in which the Work is performed; (2) employer’s liability insurance with limits of at least [***]; (3) automobile liability insurance if the use of motor vehicles
is required, with limits of at least [***]; (4) Commercial General Liability (“CGL”) insurance, ISO 1988 or later occurrence form of insurance, including Blanket Contractual Liability and Broad Form Property Damage, with limits of at
least [***]; and (5) if the furnishing to Company (by sale or otherwise) of products, material or construction, installation, maintenance or repair services is involved, CGL insurance endorsed to include products liability and completed
operations coverage in the amount of [***], which shall be maintained for at least [***] following the expiration or termination of this Agreement. All CGL and automobile liability insurance shall designate AT&T Corp., its affiliates, and each
of their directors, officers and employees (all referred to in this clause as “Company”) as additional insureds. All such insurance must be primary and non-contributory and required to respond and pay prior to any other insurance or
self-insurance available. Any other coverage available to Company shall apply on an excess basis. Supplier agrees that Supplier, Supplier’s insurer(s) and anyone claiming by, through, under or in Supplier’s behalf shall have no claim,
right of action or right of 

 
subrogation against Company and its customers based on any loss or liability insured against under the foregoing insurance. Supplier and Supplier’s
subcontractors shall furnish prior to the start of Work certificates or adequate proof of the foregoing insurance including, if specifically requested by Company, copies of the endorsements and policies. Company shall be notified in writing at least
[***] prior to cancellation of or any material change in the policy. Insurance companies providing coverage under this Agreement must be rated by A.M. Best with at least an A- rating and a financial size category of at least Class VII. 

INVOICING – Supplier agrees to submit invoices promptly upon receiving notice that the Work has been completed to Company’s reasonable satisfaction.
Invoices shall contain such information as Company may reasonably request. Invoices shall be payable [***] after receipt by Company unless this Agreement calls for payment at a later time. Payment of invoices shall not waive Company’s rights to
inspect, test or reject. 
  

							
		  	Send invoices to:	  	AT&T TeleConference	  	
		  		  	ATTN: Billing Team	  	
		  		  	420 Third Avenue South	  	
		  		  	Suite 670	  	
		  		  	Minneapolis, MN 55415	  	
	
	Upon future notice, effective on or about March 1, 2000, invoices will be sent to the following address:
				
		  		  	AT&T TeleConference	  	
		  		  	ATTN: Billing Team	  	
		  		  	901 Marquette Avenue	  	
		  		  	Suite XXX	  	
		  		  	Minneapolis, MN 55402	  	

 In addition, Supplier will send the Conference Billing Data via e-mail to Company at ejfranson@att.com in a
Microsoft Excel file. The Conference Billing Data will be transmitted to Company by [***]. 
 PAYMENT TERMS – Unless payment terms more favorable
to Company appear on Supplier’s invoice and Company elects to pay on such terms, invoices shall be paid in accordance with the terms stated in this Agreement, and due dates for payment of invoices shall be computed from the date of receipt of
invoice by Company. 
 RELEASES VOID – Neither party shall require (i) waivers or releases of any personal rights or (ii) execution of
documents which conflict with the terms of this Agreement, from employees, representatives or customers of the other in connection with visits to its premises and both parties agree that no such releases, waivers or documents shall be pleaded by
them or third persons in any action or proceeding. 
 SURVIVAL OF OBLIGATIONS – It is agreed that certain obligations of the parties under this
Agreement, which, by their nature would continue beyond the termination, cancellation, or expiration of this Agreement, shall survive termination, cancellation or expiration of this Agreement. Such obligations include, by way of illustration only
and not limitation, those contained in the COMPLIANCE WITH LAWS, IDENTIFICATION, INDEMNITY, INSURANCE, RELEASES VOID, USE OF INFORMATION and WARRANTY clauses. 
 TAXES – Company shall reimburse Supplier only for the following tax payments with respect to transactions under this Agreement unless Company advises Supplier that an exemption applies: state and local sales and use taxes, as
applicable. Taxes payable by Company shall be billed as separate items on Supplier’s invoices and shall not be included in Supplier’s prices. Company shall have the right to have Supplier contest any such taxes that Company deems
improperly levied at Company’s expense and subject to Company’s direction and control. 
 TERMINATION – Either Party may elect, without
prejudice to any other rights or remedies, to give Notice of breach and of proposed termination of this Agreement upon 60 days’ Notice to the other, with an opportunity to cure within that Notice period, provided the breach is potentially
curable, if the other Party has failed to perform any material obligation under this Agreement. If the Party has not cured the breach within the 60-day period, the non-breaching Party may then give a Notice of termination. 
 USE OF INFORMATION – As a result of Supplier’s anticipated or actual performance under this Agreement, Supplier may receive or become exposed to
(a) Company’s intangible information expressed in the form of ideas, data, programs, technical, business or other types of intangible information, or (b) Company’s documents, prints, tapes, discs, or other types of tangible
information (such tangible and intangible information hereinafter called (“Company Information”). Supplier agrees to (1) keep all such Company Information confidential and use such Company Information only for performing under this
Agreement; (2) inform Supplier’s employees, contractors and agents of their obligations to keep such Company Information confidential and require those employees contractors and agents to honor such obligations; and (3) promptly
surrender or destroy such Company Information, and any copies thereof, free-of-charge, when requested to do so by Company. Likewise, Company may receive or become exposed to Supplier’s (a) Supplier’s intangible information expressed
in the form of ideas, data, programs, technical, business or other types of intangible information, or (b) Supplier’s documents, prints, tapes, discs, or other types of tangible information (such tangible and intangible information
hereinafter called “Supplier Information”). Company agrees to (1) keep all such Supplier Information which is marked 

 
confidential by Supplier as such and use such Supplier Information only for performing under this Agreement; (2) inform Company’s employees,
contractors and agents of their obligations to keep such Supplier Information confidential and require those employees contractors and agents to honor such obligations; and (3) promptly surrender or destroy such Supplier Information marked by
Supplier as Confidential, and any copies thereof, free-of-charge, when requested to do so by Supplier. The restrictions of on the use and disclosure of Company Information and Supplier Information shall not apply to information that: (a) was
publicly known at the time of owner’s communication to recipient; (b) becomes publicly known through no fault of recipient subsequent to the time of owner’s communication thereof to recipient; (c) was in recipient’s
possession free of any obligation of confidence at the time of owner’s communication thereof to recipient; (d) is developed by recipient independently of and without reference to any of owners Company Information or Supplier Information
respectively or other information that owner disclosed in confidence to any third party; (e) is rightfully obtained by recipient from third parties authorized to make such disclosure without restriction; or (f) is identified by owner as no
longer proprietary or confidential. 
 WAIVER – An effective waiver under this Agreement must be in writing and signed by the party waiving its
right. A waiver by either party of any instance of the other party’s noncompliance with any obligation or responsibility under this Agreement will not be deemed a waiver of subsequent or other prior instances of non-compliance. 
 WARRANTY – Supplier warrants to Company and its customers that material furnished will be new, merchantable, free from defects in design, material and
workmanship and will conform to and perform in accordance with the specifications, and if applicable, drawings and samples. These warranties extend to the future performance of the material and shall continue for the longer of (a) the warranty
period applicable to Company’s sales to its customers of the material or of products which incorporate the material, (b) one year after the material is accepted by Company or (c) such greater period as may be specified elsewhere in
this Agreement. Supplier also warrants to Company and its customers that services will be performed in a first class, workmanlike manner and in compliance with the Direct Measures of Quality as set forth in Attachment A (“DMOQ’s”).
Supplier also warrants that if materials are capable of correctly processing, providing, receiving and displaying date data, they will do so correctly, as well as exchange accurate date data with all products with which the materials are intended to
be used, within and between the twentieth and twenty-first centuries, and that services will continue to be provided in accordance with this Agreement for any time period before, on or after January 1, 2000. In addition, if material furnished
contains one or more manufacturers’ warranties, Supplier hereby assigns such warranties to Company and its customers. All warranties shall survive inspection, acceptance and payment. Material or services not meeting the warranties will be, at
Company’s option, returned for or subject to refund, repaired, replaced or reperformed by Supplier at no cost to Company or its customers and with transportation costs and risk of loss and damage in transit borne by Supplier. Repaired and
replacement material shall be warranted as set forth above in this clause. 
 WORK DONE BY OTHERS – If any of the Work is dependent on work done
by others, Supplier shall inspect and promptly report to Company’s Representative any defect that renders such other work unsuitable for Supplier’s proper performance. Supplier’s silence shall constitute approval of such work as fit
and suitable for Supplier’s performance. 
 SECTION THREE 
 MEDIATION – If a dispute arises out of or relates to this Agreement, or its breach, and the parties have not been successful in resolving such dispute through negotiation, the parties agree to attempt to
resolve the dispute through mediation by submitting the dispute to a sole mediator selected by the parties or, at any time at the option of a party, to mediation by the American Arbitration Association (“AAA”). Each party shall bear its
own expenses and an equal share of the expenses of the mediator and the fees of the AAA. The parties, their representatives, other participants and the mediator shall hold the existence, content and result of the mediation in confidence. If such
dispute is not resolved by such mediation, the parties shall have the right to resort to any remedies permitted by law. All defenses based on passage of time shall be tolled pending the termination of the mediation. Nothing in this clause shall be
construed to preclude any party from seeking injunctive relief in order to protect its rights pending mediation. A request by a party to a court for such injunctive relief shall not be deemed a waiver of the obligation to mediate. 
 SECTION FOUR 
 AUDIT – With the
exception of prices fixed by this Agreement, Supplier shall maintain accurate and complete records including a physical inventory, if applicable, of all costs incurred under this Agreement which may affect costs (i.e. travel, living expense, etc.)
payable by Company under this Agreement. These records shall be maintained in accordance with recognized commercial accounting practices so they may be readily audited and shall be held until costs have been finally determined under this Agreement
and payment or final adjustment of payment, as the case may be, has been made. Supplier shall permit Company or Company’s representative to examine and audit these records and all supporting records at all reasonable times. Audits shall be made
not later than three [***] after the (a) final delivery date of material ordered or completion of services rendered or [***] after expiration date of this Agreement, whichever comes later. 
 AUTHORSHIP, COPYRIGHT AND MASK WORK RIGHTS – The entire right, title, and interest, including copyright and mask work rights, in all original works of
authorship fixed in any tangible medium of expression heretofore or hereafter created by Supplier, or on Supplier’s behalf, for Company or furnished to Company hereunder is hereby transferred to and vested in Company. The parties expressly
agree to consider as works made for hire those works ordered or commissioned by Company which qualify as such in accordance with the Copyright laws. For all such original works, Supplier agrees to provide documentation satisfactory to Company to
assure the conveyance of all such right, title, and interest, including copyright and mask work rights, to Company. 

 BANKRUPTCY AND TERMINATION FOR FINANCIAL INSECURITY— Either party may terminate this Agreement by notice in
writing: 
  

	 	1)	if the other party makes an assignment for the benefit of creditors (other than solely an assignment of moneys due); or 

  

	 	2)	if the other party evidences an inability to pay debts as they become due, unless adequate assurance of such ability to pay is provided within thirty (30) days of such notice.

 If a proceeding is commenced under any provision of the United States Bankruptcy Code, voluntary or involuntary, by or against either
party, and this Agreement has not been terminated, the non-debtor party may file a request with the bankruptcy court to have the court set a date within sixty (60) days after the commencement of the case, by which the debtor party will assume
or reject this Agreement, and the debtor party shall cooperate and take whatever steps necessary to assume or reject the Agreement by such date. 
 CLAUSE
HEADINGS – The headings of the clauses in this Agreement are inserted for convenience only and are not intended to affect the meaning or interpretation of this Agreement. 
 DEVELOPED INFORMATION – Supplier agrees that Supplier will and, where applicable, will have Supplier’s associates (as defined in the INVENTIONS clause), disclose and furnish promptly to Company any
and all technical information, computer or other apparatus programs, specifications, drawings, records, documentation, works of authorship or other creative works, ideas, knowledge or data, written, oral or otherwise expressed
(“Information”), originated or developed by Supplier or by any of Supplier’s associates as a result of Work performed under, or in anticipation of, this Agreement. Supplier further agrees that all such Information shall be
Company’s property, shall be kept in confidence by Supplier and Supplier’s associates, shall be used only in performing this Agreement or in the filling of orders hereunder, and may not be used for other purposes except upon such terms as
may be agreed upon between the parties in writing. If such Information includes materials previously developed or copyrighted by Supplier and not originated or developed hereunder, Supplier agrees to grant and hereby grants to Company and AT&T
Corp. (“AT&T”), severally, a nonexclusive, royalty-free license to use and copy such materials. The licenses so granted to Company and to AT&T include the right to grant sublicenses to their subsidiaries and associated companies.
Supplier also agrees to acquire from Supplier’s associates such assignments, rights and covenants as to assure that Company and AT&T shall receive the rights provided for in the DEVELOPED INFORMATION clause. 
 HARMONY – Supplier shall be entirely responsible for all persons furnished by Supplier working in harmony with all others when working on Company’s
premises or those of Company’s customers. 
 IDENTIFICATION CREDENTIALS – Company may, at its discretion, require Supplier’s employees
to exhibit identification credentials, which Company may issue, in order to gain access to Company’s premises for the performance of the Work. If, for any reason, any of Supplier’s employees are no longer performing Work, Supplier shall
immediately inform Company’s Representative in the speediest manner possible. Notification shall be followed by the prompt delivery to Company’s Representative of the identification credentials involved or a written statement of the
reasons why the identification credentials cannot be returned. Supplier shall be liable for any damage or loss sustained by Company if such identification credentials are not returned to Company. 
 INSPECTION AND/OR REJECTION OF WORK – Supplier shall provide Company with free access to the work performed and the equipment and materials furnished by
Supplier under this Contract, if any, for the purpose of inspection thereof. At any time during the progress of the work, Company may condemn or reject any or all of the work, equipment or materials if the same are not in accordance with this
Contract and shall give written notice to Supplier of such default. Supplier will thereupon have [***] to remedy the default. If Supplier fails to timely remedy the default, Company reserves the right to take over any or all work, to provide labor,
equipment and materials, and to complete or have completed any part or all of the work. The cost of completion by Company shall be deducted from the unpaid balance, if any, due or which may become due Supplier under this Contract. If there is no
unpaid balance or if the cost of completion by Company is in excess of the unpaid balance, Supplier agrees to reimburse Company for such cost, less the amount of the unpaid balance, if any. 
 INVENTIONS – Supplier agrees that if any inventions, discoveries or improvements are conceived, first reduced to practice, made or developed in anticipation
of, in the course of, or as a result of Work done under this Agreement, by Supplier or by one or more of Supplier’s employees, consultants, representatives or agents (“associates”), Supplier will assign to Company Supplier’s and
Supplier’s associates’ entire right, title and interest in and to such inventions, discoveries and improvements, and any patents that may be granted thereon in any jurisdiction of the world. Supplier also agrees that, without charge to
Company, Supplier will and will have Supplier’s associates sign all papers and do all acts which may be necessary, desirable or convenient to enable Company at Company’s expense to file and prosecute applications for patents on such
inventions, discoveries and improvements, and to maintain patents granted thereon. Supplier further agrees to grant and hereby grants Company and AT&T Corp. (“AT&T”) severally, under any patent issued in any jurisdiction of the
world for any invention made prior to the completion of the Work done under this Agreement, nonexclusive, royalty-free licenses (to the extent Supplier has the right to do so) to make, have made, use lease, sell and import any product or facility
derived from the Work done under this Agreement. The licenses so granted to Company and to AT&T include the right to grant sublicenses to their subsidiaries and associated companies. Supplier also agrees to acquire from its associates such
assignments, rights and covenants as to assure that Company and AT&T shall receive the rights provided for in this INVENTIONS clause. 

 [***]SERVICES – It is expressly understood and agreed that this Agreement neither [***]. It is, therefore,
understood that [***]. 
 Supplier agrees that purchases by Company under this Agreement shall neither restrict the right of Company to cease purchasing nor
require Company to continue any level of such purchases. 
 NOTICES – Any notice or demand which under the terms of this Agreement or under any
statute must or may be given or made by Supplier or Company shall be in writing and shall be given or made by telegram tested telex, confirmed facsimile, or similar communication or by certified or registered mail addressed to the respective parties
as follows: 
  

							
		 	To Company:	  	AT&T Corp.
		 	Address:	  	150 Mount Airy Rd.
		 		  	Basking Ridge, NJ 07920
		 	Attention:	  	Craig Rudner
			
		 	To Supplier:	  	ACT Teleconferencing Services, Inc.
		 	Address:	  	1526 Cole Boulevard, Suite 300
		 		  	Golden, CO 80401
		 	Attention:	  	Managing Director

 Such notice or demand shall be deemed to have been given or made when sent by telegram, telex, or facsimile, or
other communication or when deposited, postage prepaid in the U.S. mail. The above addresses may be changed at any time by giving prior written notice as above provided. 
 REPRESENTATIVES – Company’s Technical Representative is Ed Bartels and Company’s Agreement Representative is Craig Rudner. All Work rendered under this Agreement is subject to inspection
and acceptance by Company’s Technical Representative or, in the Technical Representative’s absence, by others as may be delegated in writing by Company. 
 RIGHT OF ACCESS – Each party shall permit the other party reasonable access to its facilities in connection with work under this Agreement. No charge shall be made for such visits. It is agreed that prior notification will be
given when access is required. 
 STANDARDS – Employees with records of criminal convictions, other than minor traffic violations, shall not be
assigned to Company’s premises until a detailed statement of the circumstances is furnished to Company for its review and Company has given its written approval to such assignment. In fulfilling Supplier’s obligations under this clause,
Supplier shall comply with all laws relating to the making of investigation reports and the disclosure of the information contained therein. 
 SUPPLIER
EMPLOYEES – The term Supplier employee means anyone performing the Work or furnished by Supplier under this Agreement, including but not limited to the Supplier’s employees, consultants, representatives, agents, subcontractors, and
subcontractors’ subcontractors at all tiers. It is agreed that all persons provided by Supplier to perform the Work are not employees or agents of Company, and Company shall not exercise any direct control or supervision over Supplier employees
but Company’s Representative will be available for consultation. 
 Supplier shall be responsible for its own labor relations with any trade or union
which represents its employees and shall be responsible for negotiating and adjusting all disputes. Supplier shall be the sole entity responsible for receiving complaints from Supplier employees regarding their assignments and for notifying Supplier
employees of the termination or change of their assignments. Company has the right at any time (prior to and after assignment to Company’s Work) and for any reason to reject or to have Supplier remove Supplier’s employees from the Work
under this Agreement upon notice to Supplier. Upon such notice, Supplier shall, at Company’s request, replace the Supplier employee(s). In the event of any staffing change, Company shall not be charged for the time required to train the
replacement. The amount of noncompensatory training time, if any, shall be mutually determined by Supplier and Company’s Representative. 
 Supplier
further agrees that any of Supplier’s employees who is or becomes a ‘leased employee’ (as defined in Section 414(n) of the Internal Revenue Code) of Company during the term of this Agreement, shall not be covered by, and shall be
excluded from participation in, any employee benefit plan maintained by Company. Supplier shall indemnify and save Company harmless from and against any losses, damages, claims, demands, suits, and liabilities that arise out of, or results from, any
failure by Supplier to perform its obligations under this clause. Supplier shall also indemnify and save Company harmless from any entitlement, assertion, or claim, which any of Supplier’s employees might have or might make relative to rights
or privileges in any Company employee benefit plan and which arises, in whole or in part, out of Work rendered under this Agreement. 
 TIMELY
PERFORMANCE – If Supplier has knowledge that anything prevents or threatens to prevent the timely performance of the Work under this Agreement, Supplier shall immediately notify Company’s Representative thereof and include all relevant
information concerning the delay or potential delay. 
 ACCEPTANCE – Supplier’s performance of the Services will be in compliance with the
DMOQ’s. If Supplier’s performance is non-compliant with the DMOQ’s, Company will be entitled to the remedies as set forth in Attachment A. 

 Agreement Number 20000308.10.C 
 Attachment A – Statement of Work 
 Attachment B – Pricing 
  

									
	Accepted:	 		 		 	
					
		 	AT&T Corp.	 		 		 	ACT Teleconferencing Services, Inc.
					
	By:	 	 /s/ Craig Rudner
	 		 	By:	 	 /s/ Gene Warren

		 	Signature	 		 		 	Signature
					
	Name:	 	Craig Rudner	 		 	Name:	 	Gene Warren
		 	Typed/Printed	 		 		 	Typed/Printed
					
	Title:	 	Procurement Specialist	 		 	Title:	 	Managing Director
					
	Date:	 	March 23, 2000	 		 	Date:	 	March 27, 2000

			
	 Agreement Number 20000308.10.C
	  	Attachment A - Statement of Work
	 Purchase Order Number 74141
	  	

 Statement of Work – AT&T TeleConference Services 
 This is the Statement of Work to Agreement No. 20000308.10.C between Company and Supplier and sets forth the various services and deliverables to be provided by
Supplier. This document is written with the understanding that an individual supplier may not offer all of the services listed below. AT&T reserves the right to [***] for the services outlined below. 
 As the world leader in conferencing services (completing more than 3,000,000 conferences annually), AT&T TeleConference Services (ATCS) is expanding its capacity for
Executive Offer calls. Specifically, AT&T would like to be able to offer calls from 200 to 4000 ports. 
 This service will have automated reservation
and billing interfaces that are connected to the AT&T 
 Supplier shall provide Executive-Level Conferencing Services for ATCS in accordance with the
following: 
  

	I.	All work hereunder shall be available by October 1,1999 

  

	II.	Supplier shall perform all work at Supplier’s location. Supplier shall provide all equipment, hardware software and facilities necessary for Supplier to provide the services
hereunder. 

  

	III.	The Supplier shall provide the following capabilities: 

  

	 	a)	Capability to support approximately [***] events per month, with an average call size of [***] 

	 	b)	Capability to support calls up to [***] 

	 	c)	Capability to support calls spanning AT&T bridges and vendor bridges 

	 	d)	Capability to support the following call types: 

	 	(a)	[***] 

	 	(b)	[***] 

	 	(c)	[***] 

	 	(d)	[***] 

	 	(e)	[***] 

	 	(f)	[***] 

	 	e)	Service must be branded AT&T 

	 	f)	The following features must be supported: 

	 	(a)	[***] 

	 	(b)	[***] 

	 	(c)	[***] 

	 	(d)	[***] 

	 	(e)	[***] 

	 	g)	[***] 

	 	h)	[***] with [***] to allow AT&T specialists to [***]. 

	 	i)	Automated [***] 

	 	j)	[***] handling - i.e. conferences available within [***] of reservation. 

 Problem [***] Guidelines 
 [***] 
 [***]:
e.g. The [***]; or a problem [***] the business. 
 [***] 
 [***]:
e.g. The product [***] system is [***] system is [***] 
 [***] 
 [***]: e.g. [***] system is [***]; or a specific [***]; or a problem [***] requests. 
 [***] 
 [***] problem or question which [***]: e.g. [***]; or a problem has [***]; or a problem occurs [***] requests. 

 Direct Measures of Quality (DMOQ) 
 Supplier will provide the services as outlined herein on a continuous, [***] basis, for the duration of this Agreement. [***] shall be defined as [***] that have arisen due to the performance or non-performance of
Supplier, as determined by Company in good faith. [***] shall be further defined to include services that are provided to Company as warranted by Supplier in this Agreement and in accordance with all applicable designs, drawings, and specifications.

 It is required that [***] of the services performed in a given [***] shall be [***]. [***] with this DMOQ will result [***] to Company for the [***] to
Company for the [***] that the services are provided. This [***] shall be equal to the percentage of [***] and will not be less than [***] of the total amount billed for that [***]. 
 Supplier’s Average Response Time per [***] shall be in accordance with the schedule below. “Response Time” is defined as confirmation by Supplier of availability of ports as requested by Company.

  

			
	 Average Response Time
	  	 Conditions

	 Less than [***]
	  	Reservation is made during business hours*
	 Before [***]
	  	Reservation is made on a business day**, prior to business hours
	 Before [***]
	  	Reservation is made on a business day after business hours or non-business day

	*	Business Hours are defined as [***] Eastern Standard Time (EST). 

	**	Business Day is defined as [***] EST, Monday through Friday. 

 If the
average response time in a given [***] with the schedule above, Company will receive an [***] for the total amount billed [***] the services are provided. 
 If the services provided are [***] with the DMOQ’s, as provided above, for consecutive [***], the [***] that the service is consecutively [***]. For example, if the services provided are [***], Company will receive a [***] on the total
amount billed to Company [***] that Company would have received if the calculations were based on [***] alone. 
 If [***] is recognized by Company for
services provided a [***], the total amount may be recalculated retroactively and the [***], (the amount not previously accounted for the [***] the respective services were provided,) shall be included in addition to the [***] for services provided
in the current [***]. 
 Customer Service/Billing 
 Supplier, at AT&T’s option, will provide appropriate levels of Customer Care and Billing support to facilitate swifter roll-out of the offer. 

 May 9, 2000 
 Gene
Warren 
 ACT Teleconferencing Services, Inc. 
 1526 Cole Blvd.
Suite 300 
 Golden, CO 80401 
 (303) 233-3500 
  

	Re:	Agreement Number 20000308.10.C, Purchase Order Number 74141, Amendment Number 1 

 Dear Mr. Warren: 
 Effective upon the signature of this amendment by both parties, Agreement Number 20000308.10.C, Purchase Order Number 74141,
is hereby amended as follows: 
  

	1.	Supplier shall perform the additional work as set forth in Attachment C –Statement of Work, attached to and hereby made a part of this Agreement. Any conflict between the
attached Statement of Work and this Agreement will be resolved in favor of the Agreement. 

  

	2.	Attachment B – Pricing is amended to include the additional charges and/or fees as outlined in Attachment B1 – Pricing, herein attached to and made a part of this
Agreement. 

  

	3.	This Agreement shall incorporate the DMOQ’s as outlined in Attachment C in addition to those as outlined in Attachment A. 

 Agreement Number 20000308.10.C 
 Attachment A – Statement of
Work 
 Attachment B – Pricing 
 Attachment B1
– Pricing 
 Attachment C – Statement of Work 
  

									
	Accepted:	 		 		 	
					
		 	AT&T Corp.	 		 		 	ACT Teleconferencing Services, Inc.
					
	By:	 	 /s/ Craig Rudner
	 		 	By:	 	 /s/ Gerald Van Ecclehout

		 	Signature	 		 		 	Signature
					
	Name:	 	Craig Rudner	 		 	Name:	 	Gerald Van Ecclehout
		 	Typed/Printed	 		 		 	Typed/Printed
					
	Title:	 	Procurement Specialist	 		 	Title:	 	CEO/Chairman
					
	Date:	 	June 1, 2000	 		 	Date:	 	May 25, 2000

					
	 	  	Purchase/Service Order	  	SOTP-1

 [GRAPHIC APPEARS HERE] 
  

					
	 Purchase Order: 74136
	  	Revision: 4	  	Date: 19-AUG-02

  

							
	Buyer Name: SHULL, JANICE	 	Ship To:	 	SCHMALBECK, REBECCA S
	Purchasing Inquiries: 908 658-0261	 		 	C/O AT&T CORP.
	Transportation Inquiries: 1-336-698-1982	 		 	200 S FIFTH ST
		 		 		 	Minneapolis, MN 554151313
		 		 		 	United States
				
	Supplier:	 	ACT TELECONFERENCING SERVICES INC	 		 	
		 	1658 COLE BLVD STE 130	 		 	
		 	GOLDEN, CO 80401	 		 	Bill To: AT&T CORP.
		 	United States	 		 	6021 S RIO GRANDE AV
		 		 		 	Orlando, FL 328090000
		 		 		 	United States
		 		 		 	AP Inquiries: 407-858-8500

  

									
	Payment Terms	  	FOB Point	  	Freight Terms	  	
	[***]	  	Destination	  	Prepaid and Add	  	Tax Exempt Certificate
				
	AT&T Contract Num	  	Govt’ Contract Num	  	Effective Date	  	End Date
	N/A	  		  	01-JAN-02	  	31-DEC-04

 ROUTING: MOST ECONOMICAL WAY AVAILABLE. 
  

											
	Line No.	  	 Part Description
	  	 Qty
	  	 Unit
	  	 Unit
Price
	  	 Total
Price

						
	1	  	[***]	  	[***]	  	Dollar	  	1	  	[***]
					
		  		  		  		  	Provide by date 31-AUG-02 Tax Y
						
		  	Agreement Number 20000308.10.C dated April 1, 2000 between AT&T Corp. and Supplier, as amended, is hereby further amended as follows:	  		  		  		  	
						
		  	1. The clause AGREEMENT PRICE is hereby modified to change the maximum Agreement price from [***].	  		  		  		  	
						
		  	2. The clause (PERIOD OF PERFORMANCE OR DURATION) is hereby modified to extend the Agreement expiration date from April 1, 2000 to December 31, 2004.	  		  		  		  	
						
		  	3. The clause TERMS OF PAYMENT is hereby deleted in its entirety and replaced	  		  		  		  	

 RETENTION REQUIRMENT 

											
	Line No.	  	 Part Description
	  	Qty	  	Unit	  	Unit
Price	  	Total
Price
		  	With the following:	  		  		  		  	
						
		  	“TERMS OF PAYMENT - [***]	  		  		  		  	
						
		  	4. EXHIBIT A - Statement of Work is hereby replaced with the attached.	  		  		  		  	
						
		  	5 The following terms are added	  		  		  		  	
						
		  	e-COMMERCE TRANSACTIONS	  		  		  		  	
						
		  	Supplier and Company acknowledge that both want to automate certain operations for purchase and sale transactions (“Transactions”), by transmitting and receiving, documents
electronically (hereinafter called “Documents”) in substitution for conventional paper-based documents. The following are examples of Documents which may be transmitted under this Section; Catalogues; Purchase Orders; Acknowledgements;
Modifications to Purchase Orders; Ship Notices; Invoices; Schedule Changes; Change Orders; Requests for Proposals; and Proposals.	  		  		  		  	
						
		  	Supplier and Company also acknowledge that the electronic transmission of Documents can take place through the computer network of a Company-designated third party e-Commerce provider
(“Provider’s Network”).	  		  		  		  	
						
		  	Supplier and Company further acknowledge that they both want to assure that such Transactions are not rendered legally invalid or unenforceable solely by virtue of such transmission or
reception.	  		  		  		  	
						
		  	THIRD-PARTY e-COMMERCE PROVIDER	  		  		  		  	
						
		  	Supplier understands that it must contract independently with the third party e-Commerce provider. Supplier further understands that it must accept all data elements transmitted by Company
through such third party’s platform. Company may change the third-party e-Commerce provider upon thirty (30) days’ prior written notice to Supplier. Supplier further understands that, in such event, it may have to contract with such third
party. Each party shall, at its own expense, provide and maintain the equipment, software and services necessary to effectively and reliably transmit and receive Documents via the designated Provider’s Network. In addition, Supplier shall be
solely responsible for the cost of storing its information or Documents on such Provider’s Network, which information or Documents may be retrieved by Company at no additional charge to Company by Supplier.	  		  		  		  	

											
	Line No.	  	 Part Description
	  	Qty	  	Unit	  	Unit
Price	  	Total
Price
		  	e-COMMERCE SIGNATURES	  		  		  		  	
						
		  	Each party will establish, through the Provider, a unique code that will act as an authenticating signature (“Signature”). Any Signature of such party affixed to or contained in any
transmitted Document is sufficient to verify that such Document originated with such party (“Signed Documents”). Neither party will disclose to any unauthorized person the Signatures of the other party.	  		  		  		  	
						
		  	Any Signed Document transmitted through e-Commerce shall constitute an “original” when printed from electronic files or records established and maintained in the normal course of
business. The parties further agree not to contest the validity or enforceability of Signed Documents under the provisions of any applicable law relating to whether certain agreements are to be in writing and signed by the party to be bound
thereby.	  		  		  		  	
						
		  	e-COMMERCE TRANSMISSIONS	  		  		  		  	
						
		  	If a party receives any Document in an unintelligible or garbled form, or a Document that otherwise contains evidence of faulty transmission, the recipient must promptly notify the originating
party (if identifiable from the received Document) in a reasonable manner.	  		  		  		  	

											
	Line No.	  	 Part Description
	  	Qty	  	Unit	  	Unit
Price	  	Total
Price
		  	WARRANTIES AND DATA INTEGRITY FOR e-COMMERCE TRANSACTIONS	  		  		  		  	
						
		  	Supplier represents and warrants that Documents and/or information either transmitted to Company by Supplier or stored on a Provider’s Network for access by Company a) do not contain any
virus, bug, cancelbolt, worm, Trojan Horse or other harmful item, and b) does not infringe any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy. Supplier further represents
and warrants that all product and pricing information provided in its catalogues either stored on a Provider’s Network or transmitted to Company by Supplier is current, accurate and complete. In the event more favorable terms appear in a
Document transmitted to Company by Supplier than appear in Supplier’s current catalogue, Company will be entitled to the more favorable terms contained in such Document.	  		  		  		  	
						
		  	LIMITATION OF LIABILITY FOR e-COMMERCE TRANSACTIONS	  		  		  		  	
						
		  	NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR THE ACTS OR OMISSIONS OF THE THIRD-PARTY E-COMMERCE PROVIDER WHEN SUCH ACTS OR OMISSIONS NEGATIVELY IMPACT EITHER ONE OR MORE TRANSACTIONS, OR
THE TRANSMISSION, RECEPTION, STORAGE OR HANDLING OF DOCUMENTS. NEITHER PARTY SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OP PROFITS, REVENUE,
GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE (EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) , HOWEVER CAUSED AND REGARDLESS OF THE THEORY OF LIABILITY, ARISING OUT OF OR RELATED TO: (i) ANY
DELAY, OMISSION OR ERROR IN THE ELECTRONIC TRANSMISSION OR RECEIPT OF ANY DOCUMENTS PURSUANT TO THIS AGREEMENT; OR (ii) UNAUTHORIZED ACCESS TO OR ALTERATION BY A THIRD PARTY OF TRANSMITTED DATA.	  		  		  		  	

											
	Line
No.	  	 Part Description
	  	Qty	  	Unit	  	Unit
Price	  	Total
Price
		  	ALL OTHER TERMS AND CONDITIONS TO REMAIN UNCHANGED.	  		  		  		  	
						
		  	 Total Purchase Order Price
	  		  		  		  	[***]

 *********************************END OF ORDER********************************* 
 INCLUDE PURCHASE ORDER NUMBER ON ALL CORRESPONDENCE, INVOICE, BILLS OF [Illegible] ETC. INVOICES MUST BE CONSISTENT AND IN SAME SEQUENCE AS PO ITEMS. 
 SUPPLIER SHALL FURNISH IN ACCORDANCE WITH TERMS AND CONDITIONS SET FORTH IN THIS ORDER AND ON THE REVERSE SIDE OF THIS PAGE. HOWEVER, IF AN AT&T CONTRACT NUMBER IS
SHOWN ON THIS PAGE, THE TERMS AND CONDITIONS OF THAT CONTRACT NUMBER REPLACE THOSE ON THE REVERSE SIDE OF THIS PAGE. 
 SIGN AND RETURN ONE COPY OF THIS
PURCHASE/SERVICE ORDER PRIOR TO EXECUTION OF ANY WORK/SERVICE. 
  

							
		 		 	[Illegible] Center
			
	ACCEPTANCE	 		 	AT&T CORP.
				
	 [GRAPHIC APPEARS HERE]
	 		 		 	 [GRAPHIC APPEARS HERE]

		 		 	By:	 	SHULL, JANICE E
	SUPPLIER AUTHORIZED SIGNATURE/DATE	 		 	(AUTHORIZED SIGNATURE), BUYER

 Version No. 8 to Purchase order 74136 – AMENDMENT 2.txt 
 From: Kris Primak 
 Sent: Tuesday, December 23, 2003 11:19 AM

 To: Gene Warren 
 Subject: FW: Version No. 8 to Purchase
Order 74136 
 ----Original Message---- 
 From: Mattiaccio, Ralph
J, CFSMD [mailto:rmattiaccio@att.com] 
 Sent: Tuesday, November 11, 2003 11:29 AM 
 To: Kris Primak 
 Cc: Franson, Eric J, CSSVC 
 Subject: Version No. 8 to Purchase Order 74136 
 Kris, 
 Please find below Version Number 8 to Purchase Order 74136. Said Version Number 8 (Change Order) is written to: 
  

	 	(i)	increase the funding level from [***] 

	 	(ii)	extend the Period of Performance through the period ending December 31st, 2004 

 Please find below an electronic copy of Version Number 8 to Purchase Order 74136. Said Purchase Order and all Versions/ Change Orders are subject tot he terms and conditions of Service Agreement No. 20000308.10.C
and respective amendments thereto. 
 Additionally, I do have some other related business matters to discuss with you, so if you would please contact me at
your earliest convenience. 
 Kind regards, 
 R. J. Mattiaccio

 Contracts Manager 
 SMD Enterprise Communications 

AT&T Corp 
 One AT&T Way 
 Room 1C – 158B 
 Bedminster, NJ 07921 
 Telephone (908) 234 – 3138 
 Facsimile (908) 234 – 3998

 rmattiaccio@att.com 
 Purchase Order: 74136 
 Version Number: 8 
 Order submitted on: 2003-11-10 
 Supplier: 
 ACT TELECONFERENCING SERVICES INC 
 1658 COLE BLVD STE 162 
 GOLDEN, CO 80401 
 Ship To: 
 AT&T CORP. 
 901 MARQUETTE AVE 
 Minneapolis, MN 55402-3205 
 Deliver to: REBECCA S SCHMALBECK Room: FLOOR 3 
 Bill To: 
 AT&T CORP. 
 0 P O BOX 590407 
 Orlando, FL 32859-0000 
 Additional Order Information: 
 Buyer: RALPH J MATTIACCIO 
 Purchasing Inquiry Phone: 908 234-3138 

Requisition Type: Core 
 AP Inquiry Phone: (407) 858 8500 

 Transportation Phone: (336) 698 1941 
 Payment Terms: [***] 
 FOB: Destination 
 Freight Terms: Prepaid and Add 
 Carrier: UNITED PARCEL SERVICE AMERICA INC 
 CMS Contract Number: 20000308.10.C 
 PO Start Date: 2001-12-31 
 PO End Date: 2004-12-31 
 Authorized By: KATHLEEN TERJESEN 
 Routing: MOST ECONOMICAL WAY AVAILABLE 
  

													
	 Line No.
	  	 Item Part No.
	  	Qty	  	UOM	  	Description	  	Unit Price	  	Extended Price
	 1
	  	N/A	  	[***]	  	M4	  	[***]	  	[***]	  	[***]

 Need By: 2003-05-07 
 Taxable: NO 
 DeliverToRoomPhone: 612 344-3909 
 Total:
[***]USD 
 Supplier shall furnish in accordance with Terms and Conditions of the contract number shown on this order. 
 Sign and return one copy of this purchase/service order prior to execution of any work/service. 
 AT&T ATTN: Acknowledgement Processing Center Order Management Center 600 North Point Parkway Alpharetta, GA 30005-4136 
 Acceptance: AT&T CORP. By: AT&T Corp., Agent 
  

					
	 Supplier Authorized Signature/Date:
	 	By:	 	KATHLEEN TERJESEN (Authorized Signature),
		 	Buyer

 Comments 

	*	This Purchase Order is subject to the terms and conditions contained in GA 20000308.10.C 

 Agreement No. 20000308.10.C 
 Amendment No. 3
 February 20th, 2004 
 [GRAPHIC APPEARS HERE] 
  

			
	 ACT Teleconferencing Services, Inc.
	 	AT&T Corp.
	 1526 Cole Boulevard
	 	 One AT&T Way

	 Suite 300
	 	Room 1C- 158B
	 Golden, CO 80401
	 	Bedminster, NJ 07921
	 Attn: Mr. Gene Warren
	 	 Attn: R. J. Mattiaccio

	 Chief Executive Officer
	 	Contracts Manager

 Service Agreement Number 20000308.10.C executed
March 27th, 2000, which was previously modified by Amendment No. 1 dated May 9th, 2000 and Amendment No. 2 dated August 19th, (collectively, the “Agreement”) by and between AT&T Corp. (“Company”) and ACT Teleconferencing Services, Inc. (“Supplier”),
is hereby further amended as set forth herein. To the extent that the terms of this Amendment No. 3 conflicts with the Agreement, the terms of this Amendment No. 3 shall prevail with respect to the subject matter herein.

 I. The following Provisions of the Agreement are amended as follows: 
  

	 	1.	COMPENSATION 

 A. For Attachments B and B1, the prices that reference global audio teleconferencing services are deleted in their entirety and are replaced with the Pricing Exhibit titled “Rates by Services, By Country”
which is hereby referenced as Exhibit III attached hereto and made a part of the Agreement. Prices for global audio teleconferencing services shall be effective January 26th, 2004. 
 AT&T Proprietary Information (Restricted) 
 Solely for Those Persons Having a Need to Know 
 Use Pursuant to Company Instructions 
 B. For Executive and Event Overflow, add the Pricing Exhibit titled “EXECUTIVE AND EVENT
PRICE SCHEDULE” which is hereby referenced as Exhibit V attached hereto and made a part of the Agreement. Prices for Executive and Event Overflow teleconferencing services shall be effective July 1st, 2004. 
 C. For Video Conferencing, add the Pricing Exhibit titled “ACT Proximity Services and
AT&T Pricing” which is hereby referenced as Exhibit VII attached hereto and made a part of the Agreement. Prices for Proximity Services Video Conferencing shall be effective July 1st, 2004. 
  

	 	2.	STATEMENT OF WORK 

 A. For Attachment A titled “Statement of Work Global Offer Conferencing Solutions for AT&T Teleconference Services” executed August 26th, 2002 under Purchase Order 74136 Revision: 4 and Attachment C titled “Statement of Work – AT&T TeleConference Services” issued under
Purchase Order 74141 are deleted in their entirety and are replaced with the documents titled “Statement of Work Global Offer Conferencing Solutions for AT&T Teleconference Services (ATCS)”referenced as Exhibit I and “Country
Listing Availability” referenced as Exhibit II which are hereby incorporated by reference and made a part of the Agreement. 
 B. For Executive and Event audio teleconferencing services add the Statement of Work titled “Statement of Work – AT&T TeleConference
Services Executive and Event TeleConference Services” referenced as Exhibit IV which is hereby incorporated by reference and made a part of the Agreement. 
 C. For video conferencing supplemental services add the document titled “SERVICE DESCRIPTIO for PROXIMITY SERVICES—VIDEO CONFERENCING SUPPLEMENT” referenced as Exhibit VI which is hereby incorporated
by reference and made a part of the Agreement. 
  

	 	3.	PERIOD OF PERFORMANCE 

 The period of performance of the Agreement is amended to extend the term through the period
ending December 31st, 2006. 

	 	4.	TERMS OF PAYMENT 

 The terms of payment
are amended to [***]. 
  

	 	5.	DEFINITIONS 

 The following terms and
definitions are hereby added: 
 (a) “Exhibit” means the following attachments referenced herein and appended to this
Amendment and made a part hereof: 
  

			
	 Exhibit I
	  	Statement of Work Global Offer Conferencing Solutions for AT&T Teleconference Services (ATCS)
		
	 Exhibit II
	  	Country Listing Availability
		
	 Exhibit III
	  	Rates By Services, By Country
		
	 Exhibit IV
	  	Statement of Work – AT&T TeleConference Services Executive and Event TeleConference Services
		
	 Exhibit V
	  	Executive and Event Price Schedule Service Description for Proximity Services - Video
		
	 Exhibit VI
	  	Conferencing Supplement
		
	 Exhibit VII
	  	ACT Proximity Services and AT&T Pricing

 (b) “Customer Users” means Company’s customers, its affiliates or any
unaffiliated third parties doing business with Company’s Customers who receive the Services performed by Supplier. 
  

	 	6.	USE OF INFORMATION 

 Add the
following: 
 For purposes of the Agreement, Company’s Information includes Customer and Customer’s User’s Information.
Supplier shall treat Customer and Customer Users’ Information as Company’s Information as prescribed in the USE OF INFORMATION clause. 
  

	 	7.	SURVIVAL OF OBLIGATIONS 

 Add the
following: 
 The GOVERNING LAW and TERMINATION clauses are included in the examples set forth in the Clause SURVIVAL OF
OBLIGATIONS. 
  

	 	8.	NOTICES  

 Change the parties’
designated Notices representatives as follows: 
  

			
	To Supplier	  	To Company
	ACT Teleconferencing Services, Inc.	  	AT&T Corp.
	 1526 Cole Boulevard
	  	 One AT&T Way

	Suite 300	  	Room 1C- 158B
	Golden, CO 80401	  	Bedminster, NJ 07921
	 Attn: Mr. Gene Warren
	  	 Attn: R. J. Mattiaccio

	Chief Executive Officer	  	Contracts Manager

  

	 	9.	INVOICING 

 Add the following:

 All Supplier submitted invoices shall contain detailed information as requested by Company. All invoices shall reference Company’s
agreement number and Purchase Order Number. Payment of invoices shall not waive Company’s rights to inspect, test or reject. 
  

			
	Send invoices to:	  	AT&T Accounts Payable
		  	6021 South Rio Grande Ave.
		  	Orlando, FL 32809

 Supplier shall submit electronic invoices via Company’s eProcurement Ariba system.

 II. The following provisions are added to the Agreement: 
 1. TERMINATION 
 Company may at any time terminate this
Agreement or an order, in whole or in part, by 60 days written notice to Supplier. In such case, Company’s liability shall be limited to payment of the amount due for Work performed up to and including the date of termination (which amount
shall be substantiated with proof satisfactory to Company and shall not exceed the price of Work being terminated), and no further Work will be rendered by Supplier. Such payment shall constitute a full and complete discharge of Company’s
obligations. 
 (i) Termination for Change in Control of Supplier 
 In the event of a Change in Control of Supplier, AT&T may terminate this Agreement pursuant to the clause Termination. “Change in Control” shall mean the (1) consolidation or merger of Supplier
with or into any entity (2) sale, transfer or other disposition of all or substantially all of the assets of Supplier or (3) acquisition by any entity, or group of entities acting in concert, of Control of Supplier. For purposes of this
section, “control” shall mean the power to direct the management and policies of an entity, whether through the ownership of voting securities, by agreement or otherwise. 
 (ii) Termination Assistance: At the request of Company upon termination, Supplier shall (i) continue to provide to Company the Services for a period of up to [***] days, for the same Charges set forth
in the Pricing Exhibit III); and (ii) cooperate with and assist Company in conducting an orderly and efficient transition of the Services to Company (or its Affiliate), Customer Users, or any third-party vendor(s). The
quality and standards of performance by Supplier during such period shall be not less than that required during the Term hereof. Such services may include, without limitation, training of Company or Customer personnel and other services which may
facilitate a smooth and orderly transition. 
 2. [***] 
 In addition to the [***], Company shall [***] as follows: 
 [***]Schedule:  
  

					
	 [***]
	 	  	 	 [***]

	 [***]
	 		 	[***]
	 [***]
	 		 	[***]
	 [***]
	 		 	[***]

 Note: [***] shall apply solely to [***] set forth in Exhibit III. 
 Except as provided in this Amendment No. 3, all other terms and conditions of the Agreement heretofore in effect remain unchanged. 
 IN WITNESS WHEREOF, the parties hereto have executed this Amendment No. 3. 
  

									
	 ACT TELECONFERENCING SERVICES, INC.
	 		 		 	AT&T CORP.
					
	 By
	 	  
	 		 	By	 	  

		 	(Signature)	 		 		 	(Signature)
					
	 Name
	 	Gene Warren	 		 	Name	 	Kathleen Terjesen
		 	(Typed or printed)	 		 		 	(Typed or printed)
					
	 Title
	 	  
	 		 	Title	 	Procurement Director
		 	(Typed or printed)	 		 		 	(Typed or printed)
					
	 Date
	 	  
	 		 	Date	 	  

					
		  		  	Agreement No. 20000308.10.C
		  		  	Amendment No. 3
		  		  	Exhibit I

 [GRAPHIC APPEARS HERE] 
 STATEMENT OF WORK 
 Global Offer Conferencing Solutions 

for 
 AT&T TeleConference
Services (ATCS) 
 AT&T PROPRIETARY (Restricted) 
 Solely for Those Persons Having a Need to Know 
 Use Pursuant To Company Instructions

 1 EXECUTIVE SUMMARY 
 This Statement of Work
between AT&T Corp, AT&T TeleConference Services (hereinafter “Company or ATCS’) and ACT Teleconferencing Services, Inc. (hereinafter “Supplier”) sets forth the various services and deliverables to be performed by
Supplier. 
 This Statement of Work serves as a basis for various audio teleconferencing services and deliverables to be performed by Supplier in support of
ATCS’ Global Audio Teleconferencing needs. Company has selected Supplier as a vendor to supplier the Services that will support Company’s users and its Customer’s users. Company, at its option, in addition to using the Services
contemplated hereunder may exercise its right to resell audio teleconferencing services to its Customers and Customer user. These services will be branded as AT&T TeleConference Services. 
 2 SCOPE OF WORK 
 2.1 GLOBAL CONFERENCING SERVICES

 Supplier shall provide and perform Global Conferencing Services on behalf of ATCS in accordance with the following: 
 A. Supplier shall perform all work at Supplier’s location. Supplier will provide all equipment, hardware, software, services, labor and facilities necessary for
Supplier to perform the Services hereunder. 
 B. The Supplier shall provide the following capabilities: 
  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 Capability to support reserved calls up to [***] and a combination thereof 

  

	 	•	 	 Capability to support globally seamless reservationless calls up to [***] and a combination thereof 

 C. Services performed by Supplier must be sole-branded with the AT&T name (Private Label Branding), including but not limited to bridge (reservation-less and
reserved) enunciators, on-line tools, billing, email transactions and with all Company Customer interactions. (For additional details refer to other references on Private Label Branding stated herein) 
 D. Supplier shall use ATCS provided scripts during all conference interactions. 
 E. Supplier’s performance in providing the Services shall include but not be limited to the following: 
 [***] 
 F. Supplier shall provide a reservation confirmation within [***] of Company’s Customer’s initial request. Confirmation will include port availability and
conference dial in numbers, participant codes, date & time of conference, time zone, features requested, instructions for assistance during the call, customer service phone number, etc. 
 G. Supplier shall provide a completed [***] to Company’s Customer when reserved within [***] of call completion. 
  

	 	•	 	 H. Supplier shall provide Customer [***] listed below in an agreed upon [***] between Supplier and Company for [***]. Supplier shall submit a proposal to Company
for any [***] required by Company. Supplier and Company shall mutually agree to the charges for the Work pursuant to Changes provision contained in the Agreement. [***] shall dedicated to Company for Company’s sole and exclusive use and shall
be branded as directed by Company. Supplier will work with the Company to finalize the [***] that is available for general use with all of Company’s customers 

	 	•	 	 [***] 

  

	 	•	 	 [***]functions such as [***] 

  

	 	•	 	 [***]Capabilities. 

 I. Supplier shall perform and
provide the capability for allowing multiple reservationless accounts associated with a single user (the ability to bill specific calls to specific projects, clients, etc). 
 J. Supplier shall develop to Company’s complete satisfaction, the [***] (the Work) that is currently being developed solely for Company’s use. The [***] shall have the ability to provide, implement and shall
utilize [***] to support the [***] Supplier shall submit a proposal to Company for any alterations or additional Work. Supplier and Company shall mutually agree to the charges for the development pursuant to Changes and Payment provisions contained
in the Agreement. This Section 2.1 J shall be subject to the Inventions and Developed Information provisions contained in the Agreement. Company grants Supplier the right to use this Developed Information solely in connection with this
Agreement. 
 2.2 SPECIAL FEATURES 
 Company may
require Supplier to develop special features. Company recognizes that certain special features, may incur rate changes or additional charges. Supplier and Company shall mutually agree to the charges prior to developing or implementing any new
features, functionality and/or network changes (the Work). 
  

	 	A.	Supplier shall provide a [***] (defined as a [***] where the supplier will [***] for the Company’s Customer, e.g. [***]). 

  

	 	B.	Supplier shall have the ability to provide and shall perform [***]for Company, and Company’s Customers. Such [***]may also include [***] to be provided by Supplier, as
requested by Company. 

  

	 	C.	Supplier shall Private-Label the Services for the sale and/or resale of audio teleconferencing services to Company and Company’s Customers, as requested by Company. Supplier
must ensure that: 

  

	 	•	 	 Callers receive a [***] 

  

	 	•	 	 [***] will follow [***], as provided by ATCS. 

  

	 	•	 	 All visible components (e.g., [***], etc.) of the service shall have the appropriate Private Label Brand, as provided by ATCS. 

  

	 	•	 	 Private-Label Branding shall include but not be limited to [***]written or electronic, etc. 

  

	 	D.	Supplier shall provide an [***](e.g. Company’s Customer enters [***] on line, [***] on the conferencing bridge, the [***], the tool [***] from bridge and produces [***].

  

	 	E.	Supplier shall provide capability to integrate Company’s [***]. 

  

	 	F.	Supplier shall provide a strategy for [***] in [***] timeframe. 

  

	 	G.	Supplier shall detail their capability to deliver [***]Company’s Customers. 

 2.3 [***]AND SERVICES 
 Supplier shall perform [***] services and other services as requested by Company. Company recognizes that
certain special features for [***]and services may incur additional charges. Supplier shall submit to Company a proposal for the special services. Company and Supplier shall mutually agree to the additional charges prior to implementation of the
special services. 
 Such[***] services shall include but not be limited to the following: 
 2.3.1[***] 
  

	 	•	 	 Supplier shall assist Company in developing [***]. 

  

	 	•	 	 Supplier will develop [***]on AT&T’s[***]. 

  

	 	•	 	 Supplier will assist in developing [***]for Company and Company’s Customer[***] 

	 	•	 	 Supplier shall provide[***] for all[***] activities 

  

	 	•	 	 Supplier shall submit any and all existing or developed information to Company for review and final approval to the ATCS Program Manager prior to the use of the
information. 

 2.3.2 Company and Company’s Customer[***] 
  

	 	•	 	 Supplier shall develop, [***]and provide to Company an ATCS audio teleconferencing[***]. 

  

	 	•	 	 Supplier shall provision / issue ATCS Branded Company and/ or Company’s Customer[***]. 

 2.3.3 Customer[***] 
 Supplier shall develop
[***]documentation including but not limited to[***]. Supplier shall provide all training and documentation to Company’s ATCS Program Manager. 
 2.3.4[***] 
 Supplier shall perform all services necessary to assist Company to develop[***]. Supplier shall assist in
generating [***]with a Company’s Single Point of Contact (SPOC) designated by ATCS. In addition to the above, Supplier commits to provide an [***]to support Company’s ATCS organization in full cooperation and support of the marketplace and
to provide the following services, including but not limited to: [***]defining Customer[***], providing audio teleconferencing [***]; participating in [***]work; supporting ATCS in [***]to Company’s Customers and potential customers; supporting
ATCS regarding Supplier’s [***]and providing executive briefing on[***]. All such support shall be performed by Supplier and provided to Company’s ATCS SPOC or its designee on standard [***]responses. 
 2.3.5 Headcount Resource for[***] 
 Supplier
shall ensure that its Headcount Resource is available in each region of the world to perform the Services and provide the required support to ATCS[***]. 
  

	 	•	 	 Supplier’s employees shall serve as subject matter experts to provide all[***] services on all aspects of audio teleconferencing services to Company’s
local[***]. 

  

	 	•	 	 Supplier’s employees shall meet with Company Representatives and Company’s Customers, as requested, and shall assist in[***].

  

	 	•	 	 Supplier’s employees shall train ATCS [***]personnel in the regions and countries where the Services are offered. 

  

	 	•	 	 Supplier’s employees shall serve as specific conferencing account managers supporting ATCS [***]personnel. 

  

	 	•	 	 Supplier employees shall participate in regularly scheduled [***], and will assist Company in collecting client’s [***]to assist in[***], as requested by
Company. 

  

	 	•	 	 Supplier shall provide, at[***] to Company, the services of [***]if the average monthly billings by Supplier to Company are in excess of[***]. [***]shall be located
in, and perform [***]services, to all global regions (EMEA, APAC, CALA) of the world in support of Company’s[***]. Supplier’s[***] shall serve as subject matter experts to Company’s local[***] on Company’s global conferencing
product services and offerings. Supplier’s [***]shall meet with Company’s Representatives and Customers, as requested, and shall assist Company in [***], and perform other duties and business activities as requested by Company.
Supplier’s[***] shall assist in [***]Company’s [***]in all global regions on all of Company’s conferencing products and services. Supplier’s[***] shall also serve as conferencing account managers, perform other duties, and work
with Company’s overall account manager for a[***]. Supplier’s [***]may, at Company’s request, participate in regularly scheduled Customer/client[***]. Supplier shall provide an additional [***]to Company, for every[***]. Company and
Supplier shall mutually agree to staff additional [***]support for [***]exceeding the[***]requirement stated above. 

  

	 	•	 	 If Company’s[***] paid to Supplier[***], Company shall pay Supplier based on the following schedule: 

  

					
	 [***]
	 	[***]	    	[***]
	 [***]
	 	[***]	    	[***]
	 [***]
	 	[***]	    	[***]
	 [***]
	 	[***]	    	[***]

 This schedule is based on an average[***] of[***]. 
 Notwithstanding the above, if Supplier is unable to provide the Services for any reason, and as a result Supplier’s nonperformance causes the[***] billing to[***],
then Company shall[***]. 
 2.3.6 Additional Support 
 Company may review its requirements for[***] service requirements on a [***]basis. Company will notify Supplier of any changes in requirements. Supplier shall continue to provide support services on all[***] changes as reasonably requested
by Company. 
 2.3.7 Customer Engagement 
 Supplier
shall participate in international location [***]with Company when[***] requires[***]. Company will be responsible for gathering such requests from the Company sales force and communicating the international local [***]requests to Supplier. Supplier
shall identify a team of its international employees and make such employees available to Company to provide the necessary support relating to the[***]. Company shall provide Supplier no less than [***]advance notice of the requirement for an
[***]or Customer contact at an international location. 
 2.3.8[***] 
 Company and Supplier acknowledge that, to better serve the customers, there will be circumstances that ere the customer will benefit if ATT provides service to an ACT customer or vice versa. Company and Supplier agree
to cooperate in the best interests of the Customer and prospective customers to assure that they receive the best service at a competitive price. If a [***] requires conferencing services that would be [***] Company will [***]. If a [***] requires
conferencing services that can be [***], Supplier shall [***] to Company, and [***]. Supplier is not restricted from using its existing or future global platform to service[***]. For [***] that may submit [***] to Supplier for [***], Supplier shall
[***] to Company. Company and Supplier agree to abide by any provisions contained in a [***] or any other agreement (e.g. Non-disclosure). 
 In the
performing the Services under this Statement of Work, Supplier shall not directly or indirectly enter into negotiations with, offer or supply to any Company’s Customer, any of the Services and/or components provided by Supplier in performance
of the Service under this Statement of Work, without Company’s prior written consent. 
 3 GLOBAL LOCATIONS, AVAILABILITY, AND OPERATIONS

 3.1 GLOBAL LOCATIONS 
 Supplier shall
utilize Company’s and Company’s Affiliates’[***] (e.g.[***], etc.) in the performance in providing the Services to Company and Company’s Customers where capable. Supplier shall maintain[***] in the countries and/or regions listed
below. 
 For each country, Supplier shall maintain[***]. Customer, and fax numbers that route to one of Supplier’s operation centers when performing
the Services under this statement of work. If Supplier determines it to be necessary to change a[***], Customer and/or fax number, Supplier shall provide Company sixty advanced written notice of said change. Company recognizes in certain situations
a [***]advanced notification may not be feasible. 
 At any time during the performance of the Services under this Statement of Work, Company may request,
and Supplier shall provide any and all technical, operational, and business information relating to the[***]. Such information shall include but not be limited to the following; 
  

	 	•	 	 Listing of entire[***], including all [***] information 

  

	 	•	 	 listing of all [***]calls, including [***](if available) and associated features requested to support those calls 

  

	 	•	 	 pending billing detail of calls that had taken place in that given[***] that are to be processed for billing/invoicing 

  

	 	•	 	 a resend of the[***], as well as all data collected for[***] into the[***] 

  

	 	•	 	 any other technical, operational, and/or business information as may be requested by Company used in the performance in providing Services to Company and
Company’s Customers. 

 Supplier shall perform audio teleconferencing services in the regions and countries listed below: 

 

							
	Europe/Middle	  	Asia/Pacific	  	North America	  	
	East/Africa	  		  		  	
	Austria	  	Australia	  	Canada	  	
	Belgium	  	China	  		  	
	Czech Republic	  	Hong Kong	  	United States	  	

							
	Denmark	 	India	 		 	
	Finland	 	Indonesia	 		 	
	France	 	Japan	 		 	
	Germany	 	Malaysia	 		 	
	Greece	 	New Zealand	 	CALA	 	
	Hungary	 	Philippines	 	Argentina	 	
	Israel	 		 		 	
	Ireland	 	Singapore	 	Bermuda	 	
	Italy	 		 		 	
	Luxembourg	 	South Korea	 	Brazil	 	
		 	Taiwan	 	Cayman Island	 	
	Netherlands	 	Thailand	 	Chile	 	
	Norway	 		 	Colombia	 	
	Poland	 		 	Mexico	 	
	Portugal	 		 	Peru	 	
	Russia	 		 	Venezuela	 	
	South Africa	 		 	Costa Rica	 	
		 		 		 	
	Spain	 		 	Ecuador	 	
	Sweden	 		 		 	
	Switzerland	 		 		 	
	Turkey	 		 		 	
	 United Kingdom
	 		 		 	

 3.2 SERVICE AVAILABILITY 
 Supplier shall perform and manage delivery of the Company’s ATCS Global Conferencing Services. Supplier’s Operation Centers must be available[***]. Supplier must provide [***]support in each of the
Center’s at all times. 
 3.3 OPERATIONS CENTERS 
 Supplier shall identify its operations centers by physical location (region, country, province, street address etc.). For any changes to Supplier’s physical location of its operations centers, Supplier shall provide advanced written
notice to Company’s Program Manager [***] in advance of the change in physical location of its operations center(s). 
 3.4 [***]SUPPORT

 Supplier shall staff its operation centers with, [***]to support [***]as is applicable in the region in which its operations center(s) are located
(For example, located in UK[***]. Supplier can utilize the[***] supplement its dedicated[***] staff, as required 
 3.5 PROVISIONING

  

	 	•	 	 Supplier shall accept Company formatted Customer specific account information to provision Customer in the format agreed upon by the Company and Supplier.

  

	 	•	 	 Supplier shall be able to support multi-location provisioning requirements as well as the ability for a Customer to[***] conference usage within an account.

  

	 	•	 	 Supplier shall provide a[***] of all[***]. 

 3.6 Security Management 
 Supplier shall provide ATCS with its security management processes that include ongoing reviews of the
physical system components and the configuration of those components with security features. Supplier shall monitor and review events to detect and prevent security violations. 
 Areas to address shall include but not be limited to the[***] at the[***] level, as well as the following: 
  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***]where each [***]to ensure security compliance 

  

	 	•	 	 [***] 

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

 3.7 CAPACITY MANAGEMENT

 Supplier shall provide sufficient capacity to meet Company’s capacity needs without call blocking. Specifically, Supplier shall provide sufficient
audio capacity to handle Company’s entire global Customer requirements, based upon a[***] forecast provided by Company. Supplier shall provide port capacity engineered to[***]. 
 Supplier shall demonstrate flexibility in the capacity management area when unforeseen volume increases arise that will require an unplanned increase in capacity that may be necessary to support Company’s audio
teleconferencing requirements in addition to the port capacity requirements specified in the paragraph above. 
 3.8 COMPANY (ATCS) TESTING

 Supplier shall provide capability to Company to test any new service or feature functionality before or after deployment. Supplier shall allow Company
to test operational procedures specified by Company. 
 3.9 [***]SERVER 
 Supplier shall maintain a network compliant server on Company’s behalf. Supplier’s server shall have: 
  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

 Supplier shall add the following: 

 

	 	•	 	 [***] 

  

	 	•	 	 [***] 

 3.10 DISASTER RECOVERY

 Supplier shall provide details of its plans for restoring service in the event of an outage. Supplier’s response will provide a Disaster Recovery
Plan, which includes Disaster Recovery Testing, and the following: 
  

	•	 	 In the event of a Disaster, Supplier’s plans shall include a secure re-route plan for traffic and ability to test that plan. 

  

	•	 	 Supplier shall take all necessary actions to immediately re-route all reservations, assists, in progress calls and pending reserves, reservationless call, including
any and all of the Services in the event of a disaster. In the event of such disaster, Supplier shall implement its Disaster Recovery Plan to the extent that the Services are restored to the services levels defined in this Statement of Work.

  

	•	 	 Supplier shall identify locations of its Disaster Recovery Sites. 

  

	•	 	 Supplier shall plan to support the continuum of the system on a 7x24 basis. 

  

	•	 	 Supplier shall detail its strategy to identify processes to ensure the continuing integrity of the system. 

  

	•	 	 Supplier shall detail its methodology for database back-up (reservation, digitized reply data, and billing). Company requires that Supplier complete a daily
database back-up. 

 4 SERVICE LEVELS 
 Supplier shall meet or exceed the critical service levels as specified below: 
 4.1 PROBLEM / INCIDENT [***] REQUIREMENTS

 [***] 
 Problem: [***]problem/incident[***].

 Example: [***], or a problem, whether [***]in nature, that[***] the business. 

 Action: Supplier shall[***]. (A Company Pager Number/contact instructions will be provided for this purpose.)

 [***] 
 Problem: [***]problem/incident that is
occurring with the product and the[***]. 
 Example: [***], whether[***] in nature, (less than[***]); or a specific[***]; or a problem[***].

 Action: Supplier shall[***]. (A Company Pager Number/ contact instructions will be provided for this purpose.) 
 [***] 
 Problem: [***]problem/incident occurs which[***].
Example: [***]; or a problem has[***]; or a problem occurs[***]. 
 Action: Supplier shall provide[***], for the preceding[***] as
follows:[***]. 
 4.2. DIRECT MEASURES OF QUALITY 
 Supplier shall provide the services as outlined herein on a continuous, [***]basis, for the agreed duration. [***] shall be defined as a conference that is[***], as determined by Company in good faith. [***]shall be further defined to
include Services that are provided to or on behalf of Company as warranted by Supplier in this Agreement and in accordance with all applicable designs, features, and specifications. 
 It is required that greater than, or equal to, [***]of the Services (Calls) performed in a given[***] shall be[***]. [***]with this DMOQ will result in a[***] to Company for [***]Company for the conferences impacted
during a given[***]. In addition, if Supplier should fail to meet the performance metric for three (3) consecutive months, Company will: (i) receive the[***] from Supplier as described herein; and (ii) have the right to [***].

 4.3 SERVICE LEVELS 
 Supplier shall performance
the Services in accordance with the following Service Levels for its audio conferencing products within the stated thresholds. 
  

					
	 Time To Respond
	 	 	  	 Threshold

	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	
	[***]	 		  	[***]
	[***]	 		  	[***]
	[***]	 		  	[***]

 4.4 [***] 
 4.4.1 Non-Availability [***] 
 Non-availability of the Supplier’s service for a period of more than [***] shall result in [***]
in the amount of [***], or [***] during the non-availability period if request by the Company. 

 Planned outages due to Supplier system upgrades that the Company has been advised of in advance shall not apply,
provided, however, that Supplier completes such upgrades in a timely manner. 
 4.4.2 Billing SLA [***] 
 Supplier shall provide [***] invoicing to Company. In the event that the Supplier does not provide [***] invoicing for [***], Supplier shall pay [***] equal to [***] of
the [***] over the [***] period. The [***] shall continue until Supplier has provided [***] invoicing for [***]. 
 4.4.3 Call Difficulty [***]

 Supplier shall issue [***] for conference calls that experience call difficulty caused by components of the Service. Call difficulty can be defined
as, but not limited to: 
  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

 For Company to receive [***] in the form of
[***], Company will notify Supplier and furnish the called number, the trouble experienced (e.g., [***], etc.) and the approximate time the conference was held. Supplier shall issue [***] to Company on the [***] Supplier is notified of its non-[***]
of the affected conference call(s). 
 5 USAGE, BILLING AND INVOICING DATA 
 5.1 CUSTOMER USAGE, BILLING AND INVOICING 
 Supplier, at Company’s option, shall provide appropriate
levels of Customer Care and Billing support to facilitate a prompt billing exchange. 
 5.2 CUSTOMER SPECIFIC CONFERENCE USAGE 
 In accordance with the [***] billing cycle, Supplier shall deliver to each Company’s Customer, a [***] statement of the Customer’s Conference Usage with
sufficient detail and in a format agreed upon between Supplier and Company. This detail conference usage statement will be clearly marked DO NOT PAY – INVOICE TO BE PROVIDED and will not include any remittance portion. 
 Supplier shall provide detail summary usage statements of Customer, by country/region, in U.S. Dollars by the [***] following the respective usage [***]. All detail
summary usage summary statements shall be submitted to reflect [***] accuracy for contracted rates and features. Supplier shall have the ability to provide and perform a [***] service option, as well as the ability of the [***] their calls to other
invoices within the account. 
 Supplier shall provide detail summary usage in CD ROM, paper, or other format as reasonably requested by Company. Electronic
format must be in comma delimited text format with maximum flexibility in sorting and reporting. 
 Supplier shall specify in detail its capability to
provide and perform [***] on behalf of Company. Such capability shall be secure and in accordance with industry banking standards 
 ATCS shall be
responsible for all billing, remittances, and collections efforts for all Company’s Customers. 
 International taxation will not apply under the
current application of this agreement. Any International Taxation, as required by any future legislation, will be addressed by both parties on an individual case basis. 
 Supplier shall provide Company with a summary report of each Customer’s total charges by the [***] in excel format. The summary report will include ATCS’s Customer identifier number, the invoice number, the
name of the Customer, the dollar amount of usage for the given [***], the [***] associated with the Customer for a given [***], the total dollar figure for the Customer in a given [***]. 
 Supplier shall provide this same summary type data to Company in a specific file format (format to be identified by Company at a later date), transmitted via [***] to an ATCS server so that adjustments can be made in
the ATCS billing system. The [***] will be delivered to Company by the [***]. 

 Supplier shall send Company’s internal employees a usage report in a specific file format (format to be identified
by Company at a later date) via Company’s [***] service (a [***] Supplier and Company’s Internet) by the [***]. 
 Supplier shall assist ATCS in
addressing Customer-billing inquiries. 
 5.3 WHOLESALE INVOICING 
 Supplier shall submit wholesale invoices promptly upon receiving notice that the Services have been performed to Company’s satisfaction. Supplier shall submit all invoices to Company to reflect [***] accuracy of
the Services rendered and at the contracted rates. All invoicing questions shall be directed to Company’s Project Manager or designated contact. 
 Supplier shall submit in pdf format, or alternate format jointly agreed upon by Company and Supplier, via e-mail to Company’s Representative for the current month in which the Service was provided by the [***]. 
 The Conference Data Billing Summary shall provide the following information, allowing for maximum flexibility in sorting and reporting on the data provided: [***]

 In addition to the Invoicing provision contained in the Agreement, Supplier shall concurrently provide copies of same invoices to Company. Copies shall be
marked “Information Purposes Only” and shall be sent to: 
  

							
		 	 AT&T TeleConference
	 		 	
		 	 ATTN: Billing Team
	 		 	
		 	 901 Marquette Avenue
	 		 	
		 	 3rd
Floor
	 		 	
		 	 Minneapolis, MN 55402
	 		 	
		 	 Fax: 612-344-3892
	 		 	

 Except as otherwise agreed to by Company and Supplier, as to a particular Customer or conference, the only
adjustment in Supplier’s billing shall be provided to Company in writing and approved by Company’s Project Manager or designated contact prior to issuance of said adjustments. 

 Agreement No. 20000308.10.C 
 Amendment Number 3 
 EXHIBIT II 
 COUNTRY LISTING AVAILABILITY 
  

									
	 	  	[***]	  	[***]
	 	  	[***]	  	[***]	  	[***]	  	[***]
	 Europe/Middle East/Africa
	  		  		  		  	
	 Austria
	  	x	  	x	  	x	  	x
	 Belgium
	  	x	  	x	  	x	  	x
	 Denmark
	  	x	  	x	  	x	  	x
	 Finland
	  	x	  	x	  	x	  	x
	 France
	  	x	  	x	  	x	  	x
	 Germany
	  	x	  	x	  	x	  	x
	 Hungary
	  	x	  		  	x	  	
	 Ireland
	  	x	  	x	  	x	  	x
	 Israel
	  	x	  		  	x	  	
	 Italy
	  	x	  	x	  	x	  	x
	 Luxembourg
	  	x	  	x	  	x	  	x
	 Netherlands
	  	x	  	x	  	x	  	x
	 Norway
	  	x	  	x	  	x	  	x
	 Poland
	  	x	  		  	x	  	
	 Portugal
	  	x	  	x	  	x	  	x
	 Russia
	  	x	  		  	x	  	
	 South Africa
	  	x	  		  	x	  	
	 Spain
	  	x	  	x	  	x	  	x
	 Sweden
	  	x	  	x	  	x	  	x
	 Switzerland
	  	x	  	x	  	x	  	x
	 UK
	  	x	  	x	  	x	  	x
	 US number joining a European Reservationless Call
	  	x	  		  	x	  	x
	 Americas
	  		  		  		  	
	 Argentina
	  	x	  		  	x	  	
	 Bermuda
	  	x	  		  	x	  	
	 Brazil
	  	x	  		  	x	  	
	 Canada (note, current access is through US numbers)
	  	x	  		  	x	  	
	 Cayman Islands
	  	x	  		  	x	  	
	 Chile
	  	x	  		  	x	  	
	 Colombia
	  	x	  		  	x	  	
	 Mexico
	  	x	  		  	x	  	
	 Peru
	  	x	  		  	x	  	
	 Venezuela
	  	x	  		  	x	  	
	 United States
	  	x	  	x	  	x	  	x
	
	 AT&T Proprietary Information (Restricted)
 Solely for Those Persons Having a Need to Know
 Use Pursuant to Company
Instructions

	 Asia/ Pacific
	  		  		  		  	
	 Australia
	  	x	  	x	  	x	  	x
	 China-Mainland
	  	x	  		  	x	  	
	 Hong Kong
	  		  	x	  	x	  	x
	 India
	  	x	  		  	x	  	
	 Indonesia
	  	x	  		  	x	  	
	 Japan
	  	x	  	x	  	x	  	
	 Malaysia
	  	x	  		  	x	  	
	 New Zealand
	  	x	  	x	  	x	  	
	 Philippines
	  	x	  		  		  	
	 Singapore
	  	x	  	x	  	x	  	x
	 South Korea
	  	x	  		  	x	  	
	 Taiwan
	  	x	  		  	x	  	
	 Thailand
	  	x	  		  	x	  	
	 UK number joining an Asia/Pacific Reservationless Call
	  		  		  	x	  	
	 US number joining an Asia/Pacific Reservationless Call
	  		  		  	x	  	

 EXHIBIT III 
  

																					
	 	  	 [***]
	  	 [***]

	 Country
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]

	 Australia
	  		  		  		  		  		  		  		  		  		  	
	 China-Mainland
	  		  		  		  		  		  		  		  		  		  	
	 Hong Kong
	  		  		  		  		  		  		  		  		  		  	
	 India
	  		  		  		  		  		  		  		  		  		  	
	 Indonesia
	  		  		  		  		  		  		  		  		  		  	
	 Japan
	  		  		  		  		  		  		  		  		  		  	
	 Malaysia
	  		  		  		  		  	[***]	  		  		  		  		  	
	 New Zealand
	  		  		  		  		  		  		  		  		  		  	
	 Philippines
	  		  		  		  		  		  		  		  		  		  	
	 Singapore
	  		  		  		  		  		  		  		  		  		  	
	 South Korea
	  		  		  		  		  		  		  		  		  		  	
	 Taiwan
	  		  		  		  		  		  		  		  		  		  	
	 Thailand
	  		  		  		  		  		  		  		  		  		  	
	 US to AP
	  		  		  		  		  		  		  		  		  		  	
	 UK to AP
	  		  		  		  		  		  		  		  		  		  	
	 	  	 [***]
	  	 [***]

	 Country
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]

	 Australia
	  		  		  		  		  		  		  		  		  		  	
	 China-Mainland
	  		  		  		  		  		  		  		  		  		  	
	 Hong Kong
	  		  		  		  		  		  		  		  		  		  	
	 India
	  		  		  		  		  		  		  		  		  		  	
	 Indonesia
	  		  		  		  		  		  		  		  		  		  	
	 Japan
	  		  		  		  		  		  		  		  		  		  	
	 Malaysia
	  		  		  		  		  	[***]	  		  		  		  		  	
	 New Zealand
	  		  		  		  		  		  		  		  		  		  	
	 Philippines
	  		  		  		  		  		  		  		  		  		  	
	 Singapore
	  		  		  		  		  		  		  		  		  		  	
	 South Korea
	  		  		  		  		  		  		  		  		  		  	
	 Taiwan
	  		  		  		  		  		  		  		  		  		  	
	 Thailand
	  		  		  		  		  		  		  		  		  		  	
	 US to AP
	  		  		  		  		  		  		  		  		  		  	
	 UK to AP
	  		  		  		  		  		  		  		  		  		  	
	 	  	 [***]
	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 Country
	  	 [***]
	  	 [***]
	  	 	  	 	  	 	  	 	  	 	  	 	  	 	  	 
	 Australia
	  		  		  		  		  		  		  		  		  		  	
	 China-Mainland
	  		  		  		  		  		  		  		  		  		  	
	 Hong Kong
	  		  		  		  		  		  		  		  		  		  	
	 India
	  		  		  		  		  		  		  		  		  		  	
	 Indonesia
	  		  		  		  		  		  		  		  		  		  	
	 Japan
	  		  		  		  		  		  		  		  		  		  	
	 Malaysia
	  		  	[***]	  		  		  		  		  		  		  		  	
	 New Zealand
	  		  		  		  		  		  		  		  		  		  	
	 Philippines
	  		  		  		  		  		  		  		  		  		  	
	 Singapore
	  		  		  		  		  		  		  		  		  		  	
	 South Korea
	  		  		  		  		  		  		  		  		  		  	
	 Taiwan
	  		  		  		  		  		  		  		  		  		  	
	 Thailand
	  		  		  		  		  		  		  		  		  		  	
	 US to AP
	  		  		  		  		  		  		  		  		  		  	
	 UK to AP
	  		  		  		  		  		  		  		  		  		  	

																					
	 	 	 [***]
	  	 [***]

	 Country
	 	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	 	 [***]
	 	 [***]

	 Austria
	 		  		  		  		  		  		  		  		 		 	
	 Belgium
	 		  		  		  		  		  		  		  		 		 	
	 Denmark
	 		  		  		  		  		  		  		  		 		 	
	 Finland
	 		  		  		  		  		  		  		  		 		 	
	 France
	 		  		  		  		  		  		  		  		 		 	
	 Germany
	 		  		  		  		  		  		  		  		 		 	
	 Greece
	 		  		  		  		  		  		  		  		 		 	
	 Hungary
	 		  		  		  		  		  		  		  		 		 	
	 Ireland
	 		  		  		  		  		  		  		  		 		 	
	 Israel
	 		  		  		  		  		  		  		  		 		 	
	 Italy
	 		  		  		  		  		  		  		  		 		 	
	 Luxembourg
	 		  		  		  		  		  		  		  		 		 	
	 Netherlands
	 		  		  		  		  	[***]	  		  		  		 		 	
	 Norway
	 		  		  		  		  		  		  		  		 		 	
	 Poland
	 		  		  		  		  		  		  		  		 		 	
	 Portugal
	 		  		  		  		  		  		  		  		 		 	
	 Russia
	 		  		  		  		  		  		  		  		 		 	
	 South Africa
	 		  		  		  		  		  		  		  		 		 	
	 Singapore to EMEA
	 		  		  		  		  		  		  		  		 		 	
	 Spain
	 		  		  		  		  		  		  		  		 		 	
	 Sweden
	 		  		  		  		  		  		  		  		 		 	
	 Switzerland
	 		  		  		  		  		  		  		  		 		 	
	 UK
	 		  		  		  		  		  		  		  		 		 	
	 US to EMEA
	 		  		  		  		  		  		  		  		 		 	
	 	 	 [***]
	  	 [***]

	 Country
	 	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	 	 [***]
	 	 [***]

	 Austria
	 		  		  		  		  		  		  		  		 		 	
	 Belgium
	 		  		  		  		  		  		  		  		 		 	
	 Denmark
	 		  		  		  		  		  		  		  		 		 	
	 Finland
	 		  		  		  		  		  		  		  		 		 	
	 France
	 		  		  		  		  		  		  		  		 		 	
	 Germany
	 		  		  		  		  		  		  		  		 		 	
	 Greece
	 		  		  		  		  		  		  		  		 		 	
	 Hungary
	 		  		  		  		  		  		  		  		 		 	
	 Ireland
	 		  		  		  		  		  		  		  		 		 	
	 Israel
	 		  		  		  		  		  		  		  		 		 	
	 Italy
	 		  		  		  		  		  		  		  		 		 	
	 Luxembourg
	 		  		  		  		  		  		  		  		 		 	
	 Netherlands
	 		  		  		  		  	[***]	  		  		  		 		 	
	 Norway
	 		  		  		  		  		  		  		  		 		 	
	 Poland
	 		  		  		  		  		  		  		  		 		 	
	 Portugal
	 		  		  		  		  		  		  		  		 		 	
	 Russia
	 		  		  		  		  		  		  		  		 		 	
	 South Africa
	 		  		  		  		  		  		  		  		 		 	
	 Singapore to EMEA
	 		  		  		  		  		  		  		  		 		 	
	 Spain
	 		  		  		  		  		  		  		  		 		 	
	 Sweden
	 		  		  		  		  		  		  		  		 		 	
	 Switzerland
	 		  		  		  		  		  		  		  		 		 	
	 UK
	 		  		  		  		  		  		  		  		 		 	
	 US to EMEA
	 		  		  		  		  		  		  		  		 		 	

																					
	 	  	 [***]
	  	 [***]

	 Country
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]

	 Argentina
	  		  		  		  		  		  		  		  		  		  	
	 Bermuda
	  		  		  		  		  		  		  		  		  		  	
	 Brazil
	  		  		  		  		  		  		  		  		  		  	
	 Canada
	  		  		  		  		  		  		  		  		  		  	
	 Cayman
	  		  		  		  		  		  		  		  		  		  	
	 Islands
	  		  		  		  		  		  		  		  		  		  	
	 Chile
	  		  		  		  		  	[***]	  		  		  		  		  	
	 Colombia
	  		  		  		  		  		  		  		  		  		  	
	 Mexico
	  		  		  		  		  		  		  		  		  		  	
	 Peru
	  		  		  		  		  		  		  		  		  		  	
	 United States
	  		  		  		  		  		  		  		  		  		  	
	 Venezuela
	  		  		  		  		  		  		  		  		  		  	
			
	 	  	 [***]
	  	 [***]

	 Country
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 [***]

	 Argentina
	  		  		  		  		  		  		  		  		  		  	
	 Bermuda
	  		  		  		  		  		  		  		  		  		  	
	 Brazil
	  		  		  		  		  		  		  		  		  		  	
	 Canada
	  		  		  		  		  		  		  		  		  		  	
	 Cayman
	  		  		  		  		  		  		  		  		  		  	
	 Islands
	  		  		  		  		  		  		  		  		  		  	
	 Chile
	  		  		  		  		  	[***]	  		  		  		  		  	
	 Colombia
	  		  		  		  		  		  		  		  		  		  	
	 Mexico
	  		  		  		  		  		  		  		  		  		  	
	 Peru
	  		  		  		  		  		  		  		  		  		  	
	 United States
	  		  		  		  		  		  		  		  		  		  	
	 Venezuela
	  		  		  		  		  		  		  		  		  		  	

 NOTE: [***]based on the following rule: 
 [Illegible] 
 In a[***] 
 Features 
  

							
	 Feature Name
	  	 Unit Price
	  	 Set Up Fee
	  	 Available On

	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  	[***]	  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	
	 [***]
	  		  		  	

 Surcharges and Fees 
  

			
	Description	 	 Unit Price

		 	[***]

 [Illegible] 
 [***]

 [***] 
 [***] 
 [***] 
 [***] 
 [***] 
 [***] 
 [***][***]

 [***] 
 [***] 
 [***] 
  

													
	 [***]
	  	 [***]
	  	 [***]
	  	 [***]
	  	 4
	  	 5
	  	 6

	 [***]
	  		  		  		  		  		  	
	 [***]
	  		  		  		  		  		  	
	 [***]
	  		  		  	[***]	  		  		  	
	 [***]
	  		  		  		  		  		  	
	 [***]
	  		  		  		  		  		  	
	 [***]
	  		  		  		  		  		  	

 [Illegible] 

													
	 	  	 Host Location

	 Participant Location
	  	 Group
 1
	  	Group 2*	  	Group 3	  	Group 4	  	 Group
 5**
	  	 Group
 6***

	 Argentina
	  		  		  		  		  		  	
	 Australia
	  		  		  		  		  		  	
	 Austria
	  		  		  		  		  		  	
	 Belgium
	  		  		  		  		  		  	
	 Brazil
	  		  		  		  		  		  	
	 Canada
	  		  		  		  		  		  	
	 Cayman Islands
	  		  		  		  		  		  	
	 Chile
	  		  		  		  		  		  	
	 China
	  		  		  		  		  		  	
	 Columbia
	  		  		  		  		  		  	
	 Costa Rica
	  		  		  		  		  		  	
	 Denmark
	  		  		  		  		  		  	
	 Finland
	  		  		  		  		  		  	
	 France
	  		  		  		  		  		  	
	 Germany
	  		  		  		  		  		  	
	 Greece
	  		  		  		  		  		  	
	 Hong Kong
	  		  		  		  		  		  	
	 Hungary
	  		  		  		  		  		  	
	 India
	  		  		  		  		  		  	
	 Indonesia
	  		  		  		  		  		  	
	 Ireland
	  		  		  		  		  		  	
	 Israel
	  		  		  		  		  		  	
	 Italy
	  		  		  	[***]	  		  		  	
	 Japan
	  		  		  		  		  		  	
	 Korea (South)
	  		  		  		  		  		  	
	 Luxembourg
	  		  		  		  		  		  	
	 Malaysia
	  		  		  		  		  		  	
	 Mexico
	  		  		  		  		  		  	
	 Netherlands
	  		  		  		  		  		  	
	 New Zealand
	  		  		  		  		  		  	
	 Norway
	  		  		  		  		  		  	
	 Panama
	  		  		  		  		  		  	
	 Peru
	  		  		  		  		  		  	
	 Philippines
	  		  		  		  		  		  	
	 Poland
	  		  		  		  		  		  	
	 Portugal
	  		  		  		  		  		  	
	 Russia/Moscow
	  		  		  		  		  		  	
	 Singapore
	  		  		  		  		  		  	
	 South Africa
	  		  		  		  		  		  	
	 Spain
	  		  		  		  		  		  	
	 Sweden
	  		  		  		  		  		  	
	 Switzerland
	  		  		  		  		  		  	
	 Taiwan
	  		  		  		  		  		  	
	 Thailand
	  		  		  		  		  		  	
	 United Kingdom
	  		  		  		  		  		  	
	 USA
	  		  		  		  		  		  	
	 Venezuela
	  		  		  		  		  		  	
	 ZONE1
	  		  		  		  		  		  	
	 ZONE 2
	  		  		  		  		  		  	
	 ZONE 3
	  		  		  		  		  		  	
	 ZONE 4
	  		  		  		  		  		  	
	 ZONE 5
	  		  		  		  		  		  	
	 ZONE 6
	  		  		  		  		  		  	

 Rates by Service, by Country 
 Operator Dial-Out Zone Definitions—Standard and Executive Service. 
  

											
	ZONE 1:	  	ZONE 2:	  	ZONE 3:	  	ZONE 5:	  	ZONE 6:	  	
	 Albania
	  	Anguilla	  	Algeria	  	Afghanastan	  	Angola	  	Togo
	 Andorra
	  	Antigua and Barbuda	  	Libya	  	Ascension Island	  	Benin	  	Uganda
	 Bosnia-Hercegovina
	  	Antilles (Netherlands)	  	Morocco	  	Antarctica-Casey	  	Botswana	  	Zaire
	 Bulgaria
	  	Aruba	  	Tunisia	  	Bangladesh	  	Burkina Faso	  	Zambia
	 Croatia
	  	Bahamas	  		  	Bhutan	  	Burundi	  	Zimbabwe
	 Cyprus
	  	Barbados	  	ZONE 4:	  	Brunei Darussalam	  	Cameroon	  	Togo
	 Czech Republic
	  	Belize	  	Armenia	  	Christmas Island	  	Cape Verde Islands	  	
	 Faroe Islands
	  	Bermuda	  	Azerbaijan	  	Cocos Island	  	Central African Republic	  	
	 Gibraltar
	  	Bolivia	  	Bahrain	  	Cook Islands	  	Chad	  	
	 Iceland
	  	Cuba	  	Belarus	  	Diego Garcia	  	Comoros	  	
	 Liechtenstein
	  	Dominica	  	Estonia	  	Fiji	  	Congo	  	
	 Macedonia
	  	Dominican Republic	  	Georgia	  	French Polynesia	  	Cote D Ivoire	  	
	 Malta
	  	Ecuador	  	Kazakhstan	  	Greenland	  	Djibouti	  	
	 Monaco
	  	El Salvador	  	Kuwait	  	Guam	  	Egypt	  	
	 Romania
	  	Falkland Islands	  	Kyrgyzstan	  	Iran	  	Equatorial Guinea	  	
	 San Marino
	  	Grenada	  	Latvia	  	Iraq	  	Eritrea	  	
	 Slovak Republic
	  	Guadeloupe	  	Lithuania	  	Jordan	  	Ethiopia	  	
	 Slovenia
	  	Guatemala	  	Moldova	  	Kiribati	  	French Guiana	  	
	 Turkey
	  	Haiti	  	Oman	  	Korea (North)	  	Gabon	  	
	 Vatican City
	  	Honduras	  	Qatar	  	Lebanon	  	Gambia	  	
	 Yugoslavia
	  	Jamaica	  	Tajikistan	  	Macao	  	Ghana	  	
		  	Martinique	  	Turkmenistan	  	Maldives	  	Guinea	  	
		  	Montserrat	  	Ukraine	  	Marshall Islands	  	Guinea-Bissau	  	
		  	Nicaragua	  	UAE	  	Micronesia	  	Guyana	  	
		  	Paraguay	  	Uzbekistan	  	Mongolia	  	Kenya	  	
		  	Puerto Rico	  	Yemen	  	Nauru	  	Lesotho	  	
		  	St Kitts and Nevis	  		  	Nepal	  	Liberia	  	
		  	St Lucia	  		  	New Caledonia	  	Madagascar	  	
		  	St Pierre/Miquelon	  		  	Niue	  	Malawi	  	
		  	St Vincent and Grenadines	  		  	Norfolk Island	  	Mali	  	
		  	Suriname	  		  	Northern Marianas	  	Mauritania	  	
		  	Trinidad and Tobago	  		  	Pakistan	  	Mauritius	  	
		  	Turks and Caicos Islands	  		  	Palau	  	Mayotte	  	
		  	Uruguay	  		  	Papua New Guinea	  	Mozambique	  	
		  	Virgin Islands (UK)	  		  	Samoa (US)	  	Nambia	  	
		  	Virgin Islands (US)	  		  	Samoa (Western)	  	Niger	  	
		  		  		  	Saudi Arabia	  	Nigeria	  	
		  		  		  	Solomon Islands	  	Reunion Islands	  	
		  		  		  	Sri Lanka	  	Rwanda	  	
		  		  		  	Tonga	  	Sao Tome and Principe	  	
		  		  		  	Tuvalu	  	Sengal	  	
		  		  		  	Vanuatu	  	Seychelles Island	  	
		  		  		  	Vietnam	  	Sierra Leone	  	
		  		  		  		  	 Somalia
	  	
		  		  		  		  	 St Helena
	  	
		  		  		  		  	 Sudan
	  	
		  		  		  		  	 Swaziland
	  	
		  		  		  		  	 Syria
	  	
		  		  		  		  	 Tanzania
	  	

			
		 	Agreement No. 20000308.10.C
		 	Amendment No. 3
		 	EXHIBIT IV

 [GRAPHIC APPEARS HERE] 
 Statement of Work – AT&T TeleConference Services 
 Executive and Event
TeleConference Services 
 This Statement of Work between Company and Supplier sets forth the scope of work for Company’s Executive and Event
TeleConference Services (the “Services”) and deliverables to be performed by Supplier. 
 As the world leader in conferencing services AT&T
TeleConference Services (herein after “Company” or “ATCS”) is expanding it’s capacity for Executive and Event Offer TeleConference calls. Company requires Supplier to provide capacity for calls from[***]. The Company, at its
option, in addition to using the Services contemplated hereunder may exercise its right to resell Supplier’s audio conferencing services to its Customers and Customer Users. 
 Supplier shall perform Executive and Event TeleConference Services for Company’s Users (for internal use), its Customers and Customer’s Users (for resale purposes) in accordance with the following:

  

	 I.
	 All work and Services to be performed by Supplier under this Statement of Work shall be made available and operational
no later March 31st, 2004. 

  

	II.	Supplier shall perform all work at Supplier’s location. Supplier shall provide all [***] necessary for Supplier to provide the Services hereunder. 

  

	III.	The Supplier shall provide the following capabilities: 

  

	 	a)	Capability to support approximately[***] 

  

	 	b)	Capability to support calls up to[***] 

  

	 	c)	The [***] to provide all ATCS [***] in performing the Service. 

 AT&T Proprietary Information (Restricted) 
 Solely for Those Persons Having a Need to Know 
 Use Pursuant to Company Instructions 
  

	 	d)	Capability to support the following call types: 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	e)	Service must be Company branded, [***]and throughout all customer interaction. 

  

	 	f)	Company’s ATCS scripts are to be followed during all conference interactions. 

  

	 	g)	The following features must be supported: 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

  

	 	•	 	 [***] 

	 	h)	[***] 

  

	 	i)	Supplier will provide[***] Services to Company and its Customers 

  

	 	j)	Supplier will provide confirmation within[***] of Company’s initial request for Supplier to accommodate port capacity for reservation requests. Supplier’s confirmation
will include[***]and[***]. 

  

	 	k)	Company shall provide Supplier with a Generic Company Reservation Form per Exhibit A. Supplier shall provide Company with a complete[***]. The[***] may consist of information
including, but not limited to, [***]code or any other information as reasonably requested by Company. Company shall receive a completed [***]no later than[***]. 

  

	 	l)	Supplier will provide Company with a Call Summary Form per Exhibit B on all completed conferences, no later than [***]. 

  

	 	m)	[***] 

 Problem/Incident [***] Guidelines 
 [***] 
 Problem: [***] problem requires [***]. Example: [***], or a
problem whether[***] in nature that [***]the Service. 
 Action: Supplier will[***]. (A Company Pager Number will be provided to Supplier for this purpose.)

 [***] 
 Problem: [***] problem that is occurring with
the product and the[***] thereby affecting the Service. Example: [***] whether [***]in nature (less than[***]); or a specific[***]; or a problem[***]. 
 Action: Supplier will[***]. (A Company Pager Number will be provided to Supplier for this purpose.) 
 [***] 
 Problem: [***]problem or question occurs which[***]. Example: [***]; or a problem has occurred[***]; or a problem occurs once[***]. 
 Action: Supplier will provide[***]. 
 Direct Measures of Quality
(DMOQ) 
 Supplier will provide the services as outlined herein on a continuous, [***]basis, for the duration of this Agreement. [***]shall be defined
as a conference that is [***], as determined by Company in good faith. [***]shall be further defined to include Services that are provided to or on behalf of Company as warranted by Supplier in this Agreement and in accordance with all applicable
designs, features, and specifications. 
 It is required that greater than or equal to [***]of the Services performed in a given [***]shall be [***] with
this DMOQ will result in a [***] to Company for the [***]to Company for the conferences impacted during [***]. In addition, if Supplier should fail to meet the performance metric for[***], Company shall: (i) receive the[***] from Supplier as
described herein; and (ii) have the right to[***]. 
 Reservation Response Time 
 [***]of all incoming reservations from Company to Supplier’s Reservation office will be answered within[***]. 
 Supplier’s Average Response Time per month shall be in accordance with the schedule below. “Response Time” is defined as; confirmation from Supplier for
the availability of ports as requested by Company. 
  

			
	 Initial Conference Request
	  	 Average Response Time

	 [***]
	  	[***]
	 [***]
	  	[***]

	*	Business Hours are defined as [***]Central Time (CT), Monday through Friday. 

	**	Outside of Business Hours is defined as[***]CT, Monday through Friday, Saturday and Sunday. 

 If the average reservation response time in a given[***] with the schedule above, Company will receive an [***]for the total amount billed the[***] the services are provided. In addition, if Supplier should fail to
meet the performance metric for[***], Company shall: (i) receive the [***]from Supplier as afforded in this provision; and (ii) shall have the right to[***]. 

 Call Delivery Response Time 
 All conferences will be staffed appropriately so that all conferences can begin at their scheduled start time. 
 Customer Service/Billing and Invoicing 
 Supplier) will provide appropriate levels of Customer Care and Billing support to facilitate
a swift billing exchange. 
 Supplier agrees to submit invoices promptly upon receiving notice that the Service has been performed to Company’s
satisfaction. All invoices will be submitted to reflect [***]for contracted rates and features. All invoicing questions shall be directed to Company’s Representative, Eric Franson for verification. Company’s Representative can be reached
on telephone 612-344-3355 or at alfranson@att.com 
 Invoices shall contain information as requested by Company. All invoices shall reference Company’s
agreement number and Purchase Order Number. Invoices shall be payable[***]after receipt by Company unless this Agreement calls for payment at a later time. Payment of invoices shall not waive Company’s rights to inspect, test or reject.

  

			
	 Send invoices to:
	  	AT&T Accounts Payable
		  	6021 South Rio Grande Ave.
		  	Orlando, FL 32809

 Supplier shall submit electronic invoices via Company’s eProcurement Ariba system 
 Copies marked for “Information Purposes Only” shall be sent to: 
  

			
		 	 AT&T TeleConference

		 	 ATTN: Billing Team

		 	 901 Marquette Avenue

		 	 3rd
Floor

		 	 Minneapolis, MN 55402

		 	 Fax: 612

 In addition, Supplier will submit the Conference Billing Data Summary (Attachment I) in Excel Format via e-mail to
Company’s Representative Eric Franson at e-mail address: eifranson@att.com. The Conference Billing Data Summary for the current month in which the Service was provided must be transmitted to Company’s Representative by[***]. 
 If Supplier is unable to provide the Conference Billing Data Summary by the[***], Supplier shall submit to Company’s Representative, the Conference Report
(Attachment II to this Statement of Work), that Supplier normally submits to Company at the end of each call. 
 The Conference Report will include the
following data: 
  

			
		 	 [***]

		
		 	AND Each line should be identified and include the following data:
		
		 	 [***]

 Conference Billing Data Summary should include a monthly summarv of all TeleConference Calls: 

[***] 
 Each line should be identified and include the following data:

 [***] 

					
		 		  	Agreement No. 20000308.10.C
		 		  	Amendment No. 3
		 		  	Exhibit VI

 SERVICE DESCRIPTION 
 for 
 PROXIMITY SERVICES—VIDEO CONFERENCING SUPPLEMENT

 Room Rentals 
 ACT Proximity is one of
the world’s largest and most respected providers of public video rooms. With access to over 4,000 sites worldwide and growing daily, our network assures videoconferencing capabilities almost anywhere at anytime. Each site is in upscale
professional atmospheres with additional equipment and special services such as catering available. A customer may request a room rental at the time of their videoconference reservation. 
 Videoconferencing is the perfect solution for an increasingly global marketplace. Smart businesses take advantage of today’s technology to effectively communicate across large distances. 
 Imagine being able to bring in only the most qualified applicants for job interviews, being able to attend an important meeting in New York while still in Hawaii, or
significantly reducing your company’s travel expenses. 
 Proximity has one of the largest networks of public videoconferencing rooms in the world, and
our videoconferencing technology is top of the line. 
 Once you reserve a room with us, all you have to do is show up. We’ll have the room prepared for
you with whatever you need...no hassles. Our staff will take care of every detail surrounding your videoconference, so you can concentrate on what’s most important to you...your business. 
 Event Management 
 ACT Proximity also specializes in High
Impact Event Services. These are large-scale productions for large audiences in multiple locations such as hotels, convention centers or other public facilities. 
 ACT Proximity’s High Impact division makes it easy for corporations to hold meetings, product announcements, seminars, or training events for large groups in multiple locations. Our services include appropriate facilities and
technologies for the production and delivery of any type of event or business activity. Key capabilities include: 
  

	 	•	 	 High quality customer service and client need focus. Most High Impact Event prospects do not have a clearly defined plan for their event. ACT Proximity’s High
Impact Event Specialists are skilled at explaining all options and attendant costs in producing a High Impact Event, and guiding the client through the planning phase. 

  

	 	•	 	 Skilled producers, backed up by sophisticated technology that controls the myriad of logistical details required to produce a complex, sophisticated, large
videoconferencing enabled corporate event. 

  

	 	•	 	 Audio/Visual contacts worldwide – ACT Proximity is experienced in producing High Impact Events in North and South America, Europe, and the Pacific Rim. We
are audio/visual and videoconferencing experts and know how to communicate well with subcontractors all over the world. 

  

	 	•	 	 Over 4,000 fully tested and evaluated sites worldwide, including large venues, conference centers, hotels, and educational facilities, all of which are appropriate
for High Impact Events. 

  

	 	•	 	 Experience in all aspects of production of a High Impact Event, including provisioning of ISDN and videoconferencing equipment, subcontracting audio visual
providers, supplying on site producers and technicians, managing bridges and renting facilities. 

  

	 	•	 	 Experience in providing the customers’ entire High Impact Event needs, including satellite transport, web streaming, catering, etc.

 ACT Proximity’s highly trained and experienced high impact production staff can handle the details of a video conferencing event on
any scale. The assigned Event Manager scripts an Event Plan to detail all the roles and tasks to occur prior to, during, and post event. As the central point of contact, the Event Manager coordinates participating sites, vendors, and underlying
technologies. On the event day, the Event Manager directs each critical step and action in the production of the event to ensure a highly successful visual collaboration experience. 
 In line with existing services provided by ACT, a non-taxed call detail record or pro-forma invoice can be supplied to the end user customer, on AT&T invoice at the completion of Event Service delivery.

 Pricing for Public Room Rentals and Event Management is attached below. 

 AGREEMENT NO. 20000308.10.C AMENDMENT NO. 3 EXHIBIT VII 
  

			
	 Service Offering and Description
	 	 AT&T Buy Price

	 [Illegible]
	 	
		 	
	 [***]
	 	
		 	
	 Peripheral Equipment and Services
	 	
		 	
		 	
	 [***]
	 	
		 	
	 [Illegible]
	 	
		 	
		 	
		 	
	 [***]
	 	
		 	
		 	
		 	
	 Consulting and Training
	 	
	 [***]
	 	
	 Other Services
	 	

 ACT PROXIMITY SERVICES – AT&T Buy Pricing 
 Charge Type 
 [***] 

 Agreement No. 20000308.10.C 
 Amendment No. 4 
 Master Services Agreement 
 20000308.10.C 
 Between 
 ACT Teleconferencing Services, Inc. 
 And

 AT&T Corp. 
 Proprietary
Information 
 The information contained in this Agreement is not for use or disclosure outside AT&T, ACT Teleconferencing, Services, Inc, their
Affiliates and their third party representatives, except under written agreement by the contracting Parties 
 AMENDMENT NO. 4

 AGREEMENT NO. 20000308.10.C 
 This
Amendment, effective on the date when signed by the last Party (“Effective Date”), and amending Agreement No. 20000308.10.C, is by and between ACT Teleconferencing Services, Inc, a Colorado corporation (“Supplier”), AT&T
Corp., a Delaware Corporation, (AT&T) and AT&T Services, Inc. a Delaware corporation (“Assignee”), each of which may be referred to in the singular as “Party” or in the plural as “Parties.” 
 WITNESSETH 
 WHEREAS, Supplier and AT&T entered into Agreement No. 20000308.10.C, on March 27th, 2000 (the “Agreement”) last amended on 12/01/2004; and 
 WHEREAS, Supplier and AT&T desire to amend the
Agreement as hereinafter set forth. 
 Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto
agree as follows: 
 I. Assignment 
 1. ASSIGNMENT OF
THE AGREEMENT 
 AT&T hereby grants and assigns the Agreement to Assignee. 
 2. ACCEPTANCE OF ASSIGNMENT 
 Assignee hereby accepts the foregoing assignment and agrees to be bound by and subject
to all terms and conditions contained in the Agreement to the same extent as if it had been an original signatory thereto. 
 3. CONSENT OF SUPPLIER

 Supplier hereby consents to the foregoing assignment. 
 II. The following Provisions of the Agreement are amended as follows: 
 1. DEFINITIONS –
The parties agree to add the following Affiliate definition to the Agreement. 
 Affiliate” means (1) a company, whether
incorporated or not, which owns, directly or indirectly, a majority interest in either Party (a “parent”), and (2) a company, whether incorporated or not, in which a 5% or greater interest is owned, either directly or indirectly, by:
(i) a Party to this Agreement, or (ii) a parent of a Party to this Agreement 
 2. PERIOD OF PERFORMANCE 

The period of performance of the Agreement is amended to extend the term through the period
ending December 31st, 2008. 
 3. NOTICES  
 Change the designated Notices representatives as follows: 

 To Company 
 AT&T Services, Inc 
 4513 N. Western 
 Lisle, IL 60543 
 Attn: Mr. Mike Cirelli 
 Sr.
Contracts Manager 
 4. COMPENSATION 
 VOLUME
DISCOUNTS 
 The following Volume Rate Discount Schedule replaces the original schedule incorporated and made part of the Agreement by Amendment No. 3,
dated February 20th, 2004. In addition to the prices and discounts set forth in Exhibit III, Company shall [***] as follows: 
 a) [***] 
 [***] Schedule:  
  

							
	  	 	 [***]
	  	 [***]
	  	 
		 		  		  	
		 		  		  	
		 		  		  	
		 	 [***]
	  	[***]	  	
		 		  		  	
		 		  		  	
		 		  		  	

 Note: i) [***] shall apply solely to [***] set forth in Exhibit III. 
 ii) All accepted [***] stated above. 
 b)
Executive Event Pricing Schedule - 
 The parties agree to replace the Exhibit V, Executive and Event Price Schedule with Exhibit VI, “ACT
Executive Event Pricing”, attached and herein made part of this Agreement by reference. 
  

	III.	The Parties agree to add the following provision entitled “Quality Assurance” to the Agreement: 

 1. Quality Assurance 
  

	a.	Supplier represents and warrants that Supplier’s processes utilized to produce Material and provide Services under this Agreement are or will be registered to [***] within
[***] after the execution of this Agreement and that Supplier will maintain [***] registration for the term of this Agreement. Supplier shall provide AT&T evidence of [***] registration within [***] from the date of registration.

  

	b.	If Supplier is not [***] registered as of [***], Supplier agrees that at [***]: 

  

	 	1.	Supplier shall provide to AT&T an [***] quality plan. Elements to be detailed in the quality plan include (at minimum): 

  

	 	i.	A schedule for achieving [***] registration. 

  

	 	ii.	Designation of the Supplier’s quality representative and of the senior executive with quality responsibility. 

  

	 	2.	Supplier agrees to conform to the most current version of [***] available. 

  

	 	3.	As required by AT&T, Supplier shall submit [***] registration and surveillance audit results, management review goals, objectives and results for the registered business entity.

  

	 	4.	AT&T, at [***], may require improvement initiatives requiring the [***] for the purpose of [***] with stated requirements. Both Parties will mutually agree upon which [***] will
be selected. Periodically as agreed, status of activities and initiatives shall be submitted to both Parties for review. Unresolved issues will be documented and reported to the appropriate level of management within both companies responsible to
resolve the issue. 

  

	c.	Supplier hereby agrees that Material furnished hereunder by Supplier has undergone or has been subject to quality control measures and procedures, including performance
measurements, testing, quality process reviews or inspections. 

	e.	When source inspection is required, <!Supplier!> further agrees that it will, at AT&T’s request: 

  

	 	1.	Notify AT&T or AT&T’s agent when Material is ready for source inspection activities and give AT&T or AT&T’s agent reasonable opportunity for inspection of
such Material. 

  

	 	2.	Maintain and make available to AT&T or AT&T’s agent the data, including all information and reports about Supplier’s quality and process control procedures that
demonstrate that Material meets the specified quality and reliability requirements. 

  

	 	3.	Provide AT&T or AT&T’s agent, [***], access to Supplier’s premises, test equipment, facilities, data and specifications. Supplier will also provide personnel to
assist and sufficient working space to enable AT&T or AT&T’s agent to perform said source inspection and/or process surveillance and/or a review of Supplier’s quality program at Supplier’s facilities. 

 

	f.	Both Parties hereby agree to participate in the [***] (hereinafter “Program”) described below. The Program is a program to [***] that may develop in Supplier’s
performance as it relates to fulfilling its obligations under this Agreement. Participation in or use of, the Program does not negate or diminish Supplier’s responsibilities as it relates to its requirements to perform its obligation as defined
elsewhere in this Agreement nor does it negate, diminish or waive AT&T’s rights or remedies as defined elsewhere in this Agreement. If there is a conflict between the Program and other sections of this Agreement the other sections of the
Agreement shall control. 

  

	 	1.	Supplier hereby agrees to: 

  

	 	i.	[***] 

  

	 	ii.	[***] 

  

	 	iii.	[***] 

  

	 	iv.	[***] This includes 

 but [***] 
  

	 	2.	AT&T hereby agrees to: 

  

	 	i.	[***] 

  

	 	ii.	[***] 

  

	 	iii.	[***] 

  

	g.	Nothing contained in this Section, “Quality Assurance,” will diminish Supplier’s obligation to deliver defect-free material in conformance to Supplier’s warranty
obligations under this Agreement. 

 The Parties agree to add the following provision entitled “Third Party Administrative
Services” to the Agreement: 
 2.Third Party Administrative Services 
 Supplier acknowledges that a third party vendor will be performing certain administrative functions associated with this Agreement pursuant to a contract between Company and the third party vendor. These
administrative functions include, but are not limited to the following: 
  

	 	a.	[***] 

	 	b.	[***] 

	 	c.	[***] 

	 	d.	[***] 

 Supplier agrees to cooperate with such third party vendor to
facilitate its performance of these administrative functions, including Supplier’s provision of data requested from time to time by the third party vendor. Further, notwithstanding any other provision of this Agreement, Supplier agrees that
Company may provide to such third party vendor confidential Information regarding Supplier, subject to confidentiality obligations. Supplier agrees to pay the third party vendor an annual fee for the performance of these administrative functions,
which annual fee shall not exceed [***] and a one time [***]. 
 The Parties agree to add the following provision entitled “Background Checks”
to the Agreement. 
 3. Background Checks 
 Supplier shall comply with the requirements of Appendix AA, attached and herein made part of this Agreement entitled Background Checks. 

 The Parties agree to add the following provision entitled [***] plan “to the Agreement 
 4. [***] Plan 
  

	a.	Supplier commits to goals for the participation of [***] and [***] (as defined in the Section entitled “[***] Cancellation”) as follows: [***]. These goals apply to all
[***] pursuant to this Agreement with Supplier. 

  

	b.	attached hereto and incorporated herein as Appendix G is Supplier’s completed Participation Plan outlining its [***] goals and specific and detailed plans to achieve those
goals. Supplier will submit an updated Participation Plan annually by the [***]. Supplier will submit [***] Results Reports [***], using the form attached hereto and incorporated herein as Appendix H. Participation Plans and Results Reports will be
submitted to AT&T’s Prime Supplier Program Manager. 

 The parties agree to add the following provision entitled
“Affiliates” to the Agreement. 
 5. Affiliates 
 Supplier agrees that an Affiliate may transact business under this Agreement and place Orders with Supplier that incorporate the terms and conditions of this Agreement, and that the name “AT&T” is deemed
to refer to an Affiliate, when an Affiliate places such an Order with Supplier under this Agreement, or when AT&T places on Order on behalf of an Affiliate, or when an Affiliate otherwise transacts business with Supplier under this Agreement. An
Affiliate is solely responsible for its own obligations, including, but not limited to, all charges incurred in connection with such an Order or transaction. Nothing in this Agreement is to be construed to require AT&T to indemnify Supplier, or
otherwise assume responsibility, for any acts or omissions of an Affiliate, nor is anything in this Agreement to be construed to require any Affiliate to indemnify Supplier, or to otherwise assume any responsibility for the acts or omissions of
AT&T or any other Affiliate. 
 The terms and conditions of Agreement No. 20000308.10.C in all other respects remain unmodified and in full force
and effect. 
 IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No. 20000308.10.C to be executed, which may be in
duplicate counterparts, each of which will be deemed to be an original instrument, as of the date the last Party signs. 
  

			
	AT&T Corp.
	by AT&T Enterprise Services, Inc, its authorized representative
		
	By:	 	  

	Printed Name:	 	Diana Jones
	Title:	 	Executive Director, Global Strategic Sourcing
	Date:	 	  

	
	AT&T Services, Inc.
	by AT&T Enterprise Services, Inc. its authorized representative
		
	By:	 	  

	Printed Name:	 	Diana Jones
	Title:	 	Executive Director, Global Strategic Sourcing
	Date:	 	  

	
	ACT Teleconferencing, Services, Inc
		
	By:	 	  

	Printed Name:	 	Gene Warren
	Title:	 	President
	Date:	 	  

																															
	 	  	 Executive/Event
	  	 Op Dialed
	  	Reserved ADI
	 Country
	  	 Bridge
	  	 TF
Transport
	  	 CP
Transport
	  	 Total
CP
	  	 Total
TF
	  	 Bridge
	  	TF
Transport	  	CP
Transport	  	Total
CP	  	Total
TF	  	Bridge	  	TF
Transport	  	CP
Transport	  	Total
CP	  	Total
TF
	 Canada
	  		  		  		  		  		  		  		  		  		  		  		  		  		  		  	
	 United States
	  		  		  		  		  		  		  		  	[***]	  		  		  		  		  		  		  	

 Features 
  

							
	 Feature Name
	  	 Unit Price
	  	 Set Up Fee
	  	 Available On

		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	
		  	[***]	  		  	
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	

 Dial Out Transport Rates 
  

									
	 Participant Location
	  	 USA
	  	 	  	 	  	 
	 Argentina
	  		  		  		  	
	 Australia
	  		  		  		  	
	 Austria
	  		  		  		  	
	 Belgium
	  		  		  		  	
	 Brazil
	  		  		  		  	
	 Canada
	  		  		  		  	
	 Chile
	  		  		  		  	
	 China
	  		  		  		  	
	 China -Guangdong
	  		  		  		  	
	 China -Hong Kong
	  		  		  		  	
	 China -Shenzen
	  		  		  		  	
	 Denmark
	  		  		  		  	
	 Finland
	  		  		  		  	
	 France
	  		  		  		  	
	 Germany
	  		  		  		  	
	 Indonesia
	  		  		  		  	
	 Ireland
	  		  		  		  	
	 Israel
	  		  		  		  	
	 Italy
	  		  		  		  	
	 Japan
	  		  		  		  	
	 Korea (South)
	  		  		  		  	
	 Luxembourg
	  	[***]	  		  		  	
	 Malaysia
	  		  		  		  	
	 Mexico
	  		  		  		  	
	 Netherlands
	  		  		  		  	
	 New Zealand
	  		  		  		  	
	 Norway
	  		  		  		  	
	 Philippines
	  		  		  		  	
	 Portugal
	  		  		  		  	
	 Russia/Moscow
	  		  		  		  	
	 Saudi Arabia
	  		  		  		  	
	 Singapore
	  		  		  		  	
	 Spain
	  		  		  		  	
	 Sweden
	  		  		  		  	
	 Switzerland
	  		  		  		  	
	 Taiwan
	  		  		  		  	
	 Thailand
	  		  		  		  	
	 United Kingdom
	  		  		  		  	
	 USA
	  		  		  		  	
	 Venezuela
	  		  		  		  	
	 ZONE 1
	  		  		  		  	
	 ZONE 2
	  		  		  		  	
	 ZONE 3
	  		  		  		  	
	 ZONE 4
	  		  		  		  	
	 ZONE 5
	  		  		  		  	
	 ZONE 6
	  		  		  		  	

 Operator Dial Out Zone Definitions—Standard and Executive Service. 
  

											
	ZONE 1:	  	ZONE 2:	  	ZONE 3:	  	ZONE 5:	  	ZONE 6:	  	
	Albania	  	Anguilla	  	Algeria	  	Afghanastan	  	Angola	  	Tanzania
	Andorra	  	Antigua and Barbuda	  	Libya	  	Antarctica-Casey	  	Ascension Island	  	Togo
	Bosnia-Hercegovina	  	Antilles	  	Morocco	  	Bangladesh	  	Benin	  	Uganda
	Bulgaria	  	Aruba	  	Tunisia	  	Bhutan	  	Botswana	  	Zaire
	Croatia	  	Bahamas	  		  	Brunei Darussalam	  	Burkina Faso	  	Zambia
	Cyprus	  	Barbados	  	ZONE 4:	  	Christmas Island	  	Burundi	  	Zimbabwe
	Czech Republic	  	Belize	  	Armenia	  	Cocos Island	  	Cameroon	  	
	Faroe Islands	  	Bermuda	  	Azerbaijan	  	Cook Islands	  	Cape Verde Islands	  	
	Gibraltar	  	Bolivia	  	Bahrain	  	Diego Garcia	  	Central African Republic	  	
	Greece	  	Cayman Islands	  	Belarus	  	Fiji	  	Chad	  	
	Hungary	  	Colombia	  	Estonia	  	French Polynesia	  	Comoros	  	
	Iceland	  	Costa Rica	  	Georgia	  	Greenland	  	Congo	  	
	Liechtenstein	  	Cuba	  	Kazakhstan	  	Guam	  	Cote D Ivoire	  	
	Macedonia	  	Dominica	  	Kuwait	  	India	  	Djibouti	  	
	Malta	  	Dominican Republic	  	Kyrgyzstan	  	Indonesia	  	Egypt	  	
	Monaco	  	Ecuador	  	Latvia	  	Iran	  	Equatorial Guinea	  	
	Poland	  	El Salvador	  	Lithuania	  	Iraq	  	Eritrea	  	
	Romania	  	Falkland Islands	  	Moldova	  	Jordan	  	Ethiopia	  	
	San Marino	  	Grenada	  	Oman	  	Kiribati	  	French Guiana	  	
	Slovak Republic	  	Guadeloupe	  	Qatar	  	Lebanon	  	Gabon	  	
	Slovenia	  	Guatemala	  	South Africa	  	Macao	  	Gambia	  	
	Turkey	  	Haiti	  	Tajikistan	  	Maldives	  	Ghana	  	
	Vatican City	  	Honduras	  	Turkmenistan	  	Marshall Islands	  	Guinea	  	
	Yugoslavia	  	Jamaica	  	Ukraine	  	Micronesia	  	Guinea-Bissau	  	
		  	Martinique	  	UAE	  	Mongolia	  	Guyana	  	
		  	Montserrat	  	Uzbekistan	  	Myanmar	  	Kenya	  	
		  	Nicaragua	  		  	Nauru	  	Lesotho	  	
		  	Panama	  		  	Nepal	  	Liberia	  	
		  	Paraguay	  		  	New Caledonia	  	Madagascar	  	
		  	Peru	  		  	Niue	  	Malawi	  	
		  	Puerto Rico	  		  	Norfolk Island	  	Mali	  	
		  	St Kitts and Nevis	  		  	North Korea	  	Mauritania	  	
		  	St Lucia	  		  	Northern Marianas	  	Mauritius	  	
		  	St Pierre/Miquelon	  		  	Pakistan	  	Mayotte	  	
		  	St Vincent and Grenadines	  		  	Palau	  	Mozambique	  	
		  	Suriname	  		  	Papua New Guinea	  	Nambia	  	
		  	Trinidad and Tobago	  		  	Samoa (US)	  	Niger	  	
		  	Turks and Caicos Islands	  		  	Samoa (Western)	  	Nigeria	  	
		  	Uruguay	  		  	Solomon Islands	  	Reunion Islands	  	
		  	Virgin Islands (US)	  		  	Sri Lanka	  	Rwanda	  	
		  		  		  	Thailand	  	Sao Tome and Principe	  	
		  		  		  	Tonga	  	Sengal	  	
		  		  		  	Tuvalu	  	Syechelles Island	  	
		  		  		  	Vanuatu	  	Sierra Leone	  	
		  		  		  		  	Somalia	  	
		  		  		  		  	St Helena	  	
		  		  		  		  	Sudan	  	
		  		  		  		  	Swaziland	  	
		  		  		  		  	Syria

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00123-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00123-of-00352.parquet"}]]