Document:

EX-10.29

 Exhibit 10.29 

SECURITY AGREEMENT 

(TENROX US) 
 This Security
Agreement (this “Agreement”) is made and entered into as of February 10, 2012 (“Closing Date”) by and between the undersigned (“Grantor”), and COMERICA BANK (the “Bank”). 

RECITALS 
 A. Bank has
agreed to make certain advances of money and to extend certain financial accommodations (the “Financial Accommodations”) to SILVERBACK TWO CANADA MERGER CORPORATION, a corporation constituted under the Canada Business
Corporations Act (“Borrower”) in the amounts and manner set forth in that certain Loan and Security Agreement, dated as of even date herewith between Borrower and Bank (as the same may be amended, modified or supplemented from
time to time, the “Loan Agreement”). 
 B. Bank is willing to make the Financial Accommodations to Borrower, but only upon
the condition, among others, that Grantor grant to Bank a security interest in all of Grantor’s right title, and interest in, to and under all of the Collateral (defined below) whether presently existing or hereafter acquired. 

C. Grantor is an affiliate of Borrower, is financially interested in the affairs of Borrower, and deems it advisable, desirable, and in the
best interests of Grantor to enter into this Agreement. 
 NOW, THEREFORE, Grantor and the Bank agree as follows: 

1. Definitions. All terms used without definition in this Agreement shall have the meaning assigned to them in the Loan Agreement. All
terms used without definition in this Agreement or in the Loan Agreement shall have the meaning assigned to them in the Code. As used in this Agreement: 

(a) “Code” means the California Uniform Commercial Code, as amended or supplemented from time to time. 

(b) “Collateral” means the property described in Exhibit A attached hereto. 

(c) “Collateral Locations” means each location where any Collateral is now or hereafter located, including,
without limitation, those Collateral Locations listed in Section 12 of this Agreement. 
 (d) “Event of
Default” shall have the meaning ascribed thereto in Section 5 of this Agreement. 
 (e) “Grantor
Obligations” means all debt, principal, interest, Bank Expenses and other amounts owed to Bank by Grantor pursuant to this Agreement or any other agreement, including, without limitation, that certain Unconditional Guaranty dated as of even
date herewith by Grantor in favor of Bank, whether absolute or contingent, due or to become due, now existing or hereafter arising, including any interest that accrues after the commencement of an Insolvency Proceeding and including any debt,
liability, or obligation owing from Grantor to others that Bank may have obtained by assignment or otherwise. 
 (f)
“Insolvency Proceeding” means any proceeding commenced by or against any Person or entity under any provision of the United States Bankruptcy Code, as amended, or under any other bankruptcy or insolvency law, including assignments
for the benefit of creditors, formal or informal moratoria, compositions, extension generally with its creditors, or proceedings seeking reorganization, arrangement, or other relief. 

 (g) “Material Adverse Effect” means a material adverse effect on
(a) the business operations or condition (financial or otherwise) of Grantor and its Subsidiaries taken as a whole, (b) the ability of Grantor to repay the Grantor Obligations or otherwise perform its obligations under the Loan Documents,
or (c) Grantor’s interest in, or the value, perfection or priority of Bank’s security interest in the Collateral. 

(h) “Obligations” shall have the meaning given such term in the Loan Agreement. 

(i) “Permitted Indebtedness” means: 

(i) Indebtedness of Grantor in favor of Bank; 

(ii) Indebtedness existing on the Closing Date and disclosed in the Schedule; 

(iii) Indebtedness not to exceed One Hundred Thousand Dollars ($100,000) in the aggregate in any fiscal year of Grantor secured by a lien
described in clause (ii) of the defined term “Permitted Liens,” provided such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment financed with such Indebtedness; 

(iv) Indebtedness to trade creditors incurred in the ordinary course of business; 

(v) Indebtedness of Grantor or its Subsidiaries permitted under clauses (iv) and (v) of the defined term “Permitted
Investments”; 
 (vi) Indebtedness consisting of the endorsement of negotiable instruments for deposit or collection or similar
transactions in the ordinary course of business; 
 (vii) Indebtedness incurred in connection with corporate credit cards; provided that the
aggregate limit of all such cards does not exceed Fifty Thousand Dollars ($50,000) at any time; and 
 (viii) Extensions, refinancings and
renewals of any items of Permitted Indebtedness, provided that the principal amount is not increased or the terms modified to impose more burdensome terms upon Grantor or its Subsidiary, as the case may be. 

(j) “Permitted Investment” means: 

(i) Investments existing on the Closing Date and disclosed in the Schedule; 

(ii) (a) Marketable direct obligations issued or unconditionally guaranteed by the United States of America or any agency or any State
thereof maturing within one (1) year from the date of acquisition thereof, (b) commercial paper maturing no more than one (1) year from the date of creation thereof and currently having rating of at least A-2 or P-2 from either
Standard & Poor’s Corporation or Moody’s Investors Service, (c) Bank’s or Bank’s Affiliates certificates of deposit maturing no more than one (1) year from the date of investment therein, and
(d) Bank’s or Bank’s Affiliates money market accounts; 
 (iii) Investments accepted in connection with Permitted Transfers;

 (iv) Investments of Grantor and/or its Subsidiaries in or to Guarantors that are also borrowers of Bank; 

(v) Investments of Grantor and/or its Subsidiaries in or to Subsidiaries that are not both Guarantors and borrowers of Bank, not to exceed One
Hundred Thousand Dollars ($100,000) in the aggregate in any fiscal year; 

  
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 (vi) Investments (other than Investments consisting of loans) of Grantor in Borrower; 

(vii) Investments not to exceed One Hundred Thousand Dollars ($100,000) in the aggregate in any fiscal year consisting of (a) travel
advances and employee relocation loans and other employee loans and advances in the ordinary course of business, and (b) loans to employees, officers or directors relating to the purchase of equity securities of Grantor or its Subsidiaries
pursuant to employee stock purchase plan agreements approved by Grantor’s Board of Directors; 
 (viii) Investments (including debt
obligations) received in connection with the bankruptcy or reorganization of customers or suppliers and in settlement of delinquent obligations of, and other disputes with, customers or suppliers arising in the ordinary course of Grantor’s
business; 
 (ix) Investments consisting of notes receivable of, or prepaid royalties and other credit extensions, to customers and
suppliers who are not Affiliates, in the ordinary course of business, provided that this subparagraph (vii) shall not apply to Investments of Grantor in any Subsidiary; and 

(x) Joint ventures or strategic alliances in the ordinary course of Grantor’s business consisting of the non-exclusive licensing of
technology, the development of technology or the providing of technical support, provided that any cash Investments by Grantor do not exceed One Hundred Thousand Dollars ($100,000) in the aggregate in any fiscal year. 

(k) “Permitted Liens” means the following: 

(i) Any Liens existing on the Closing Date and disclosed in the Schedule or arising under this Agreement or the other Loan Documents; 

(ii) Liens for taxes, fees, assessments or other governmental charges or levies, either not delinquent or being contested in good faith by
appropriate proceedings and for which Grantor maintains adequate reserves, provided the same have no priority over any of Bank’s security interests; 

(iii) Liens securing obligations not to exceed One Hundred Thousand Dollars ($100,000) in the aggregate (a) upon or in any Equipment
acquired or held by Grantor or any of its Subsidiaries to secure the purchase price of such Equipment or indebtedness incurred solely for the purpose of financing the acquisition or lease of such Equipment, or (b) existing on such Equipment at
the time of its acquisition, provided that the Lien is confined solely to the property so acquired and improvements thereon, and the proceeds of such Equipment; 

(iv) Liens incurred in connection with the extension, renewal or refinancing of the indebtedness secured by Liens of the type described in
clauses (i) and (ii) above, provided that any extension, renewal or replacement Lien shall be limited to the property encumbered by the existing Lien and the principal amount of the indebtedness being extended, renewed or refinanced does
not increase; 
 (v) Liens arising from judgments, decrees or attachments in circumstances not constituting an Event of Default under
Sections 8.5 (attachment) of the Loan Agreement or 8.9 (judgments) of the Loan Agreement; 

  
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 (vi) Until Grantor’s accounts are opened at Bank in accordance with Section 4(m) of
this Agreement, Liens in favor of other financial institutions arising in connection with Grantor’s accounts held at such institutions to secure standard fees for deposit services charged by, but not financing made available by such
institutions; 
 (vii) carriers, warehousemen’s, mechanics’, materialmen’s, repairmen’s or other like Liens arising in
the ordinary course of business which are not overdue for a period of more than 30 days or which are being contested in good faith and by appropriate proceedings if adequate reserves with respect thereto are maintained on the books of the applicable
Person; 
 (viii) deposits to secure the performance of bids, trade contracts (other than for borrowed money), contracts for the purchase of
property, leases, statutory obligations, surety and appeal bonds, performance bonds and other obligations of a like nature, in each case, incurred in the ordinary course of business and not representing an obligations for borrowed money; 

(ix) Liens on insurance proceeds securing the payment of financed insurance premiums; and 

(x) Liens in favor of customs and revenue authorities arising as a matter of law to secure payments of custom duties in connection with
the importation of goods. 
 (l) “Permitted Transfer” means the conveyance, sale, lease, license, transfer
or disposition by Grantor or any Subsidiary of: 
 (i) Inventory in the ordinary course of business; 

(ii) Non-exclusive licenses and similar arrangements for the use of the property of Grantor in the ordinary course of business; 

(iii) Worn-out or obsolete Equipment; 

(iv) Other assets of Grantor that do not in the aggregate exceed One Hundred Thousand Dollars ($100,000) during any fiscal year; or 

(v) Transfers that constitute a Permitted Lien or Permitted Investment. 

(m) “Person” means any individual, sole proprietorship, partnership, limited liability company, joint venture,
trust, unincorporated organization, association, corporation, institution, public benefit corporation, firm, joint stock company, estate, entity or governmental agency. 

(n) “Schedule” means the schedule of exceptions attached hereto and approved by Bank, if any. 

(o) “Secured Obligations” means collectively, the Obligations and the Grantor Obligations. 

(p) “Securities Laws” means the Securities Act of 1933, as amended, and applicable state securities laws.

 (q) “Subsidiary” means any corporation, partnership or limited liability company or joint venture in
which (i) any general partnership interest or (ii) more than 50% of the stock, limited liability company interest or joint venture of which by the terms thereof ordinary voting power to elect the Board of Directors, managers or trustees of
the entity, at the time as of which any determination is being made, is owned by Grantor, either directly or through an Affiliate. 

  
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 2. Grant of Security Interest. To secure all of the Secured Obligations, Grantor grants to
the Bank a continuing security interest in the Collateral, now existing or hereafter acquired. Except for Permitted Liens that are not required to be subordinate to Bank’s Liens, such security interest constitutes a valid, first priority
security interest in the presently existing Collateral, and will constitute a valid, first-priority security interest in later acquired Collateral. Grantor authorizes Bank to file at any time financing statements, continuation statements, and
amendments thereto that (i) either specifically describe the Collateral or describe the Collateral as all assets of Grantor of the kind pledged hereunder, and (ii) contain any other information required by the Code for the sufficiency of
filing office acceptance of any financing statement, continuation statement, or amendment, including whether Grantor is an organization, the type of organization and any organizational identification number issued to Grantor, if applicable. Any such
financing statements may be filed by Bank at any time in any jurisdiction. 
 3. Grantor’s Representations and Warranties.
Grantor represents and warrants as follows: 
 (a) Authorization. Grantor has authority and has obtained all approvals
and consents necessary to enter into this Agreement, and Grantor’s execution, delivery and performance of this Agreement will not violate or conflict with the terms of Grantor’s Certificate of Incorporation, Bylaws or other charter
document, or any material law, any material agreement, or other material instrument or writing to which Grantor is party or by which is it bound. 

(b) Title. The Collateral is owned by Grantor and is free of all liens, encumbrances and other security interests,
except for (a) liens, encumbrances and other security interests in favor of Bank, (b) Permitted Liens and (c) restrictions on transfer imposed by the Securities Laws. 

(c) Solvency, Payment of Debts. Grantor is solvent and able to pay its debts (including trade debts) as they mature.

 (d) Further Representations. Grantor further represents, warrants, and covenants that (i) Grantor is not in
default under any agreement under which Grantor owes any money, or any agreement, the violation or termination of which could have a Material Adverse Effect on Grantor; (ii) the information provided to Bank on or prior to the date of this
Agreement is true and correct in all material respects; (iii) all financial statements and other information provided to Bank fairly present Grantor’s financial condition, and there has not been a change in the financial condition of
Grantor since the date of the most recent of the financial statements submitted to Bank which could have a Material Adverse Effect; (iv) Grantor is in compliance with all material laws and orders applicable to it; (v) Grantor is not party
to any litigation, an adverse determination of which could reasonably be expected to have a Material Adverse Effect, and is not the subject of any government investigation, and Grantor has no knowledge of any pending litigation or investigation;
(vi) Grantor’s principal place of business is located at the address specified in Section 12; and (vii) no representation or other statement made by Grantor to Bank contains any untrue statement of a material fact or omits to
state a material fact necessary to make any statements made to Bank not misleading. 
 4. Covenants. 

(a) Encumbrances. Grantor shall not (i) grant a security interest in any of the Collateral other than security
interests in favor of Bank and security interests granted in connection with Permitted Liens, or (ii) execute any financing statements covering any of the Collateral in favor of any person other than Bank and in connection with Permitted Liens.

 (b) Use of Collateral. The Collateral will not be used for any unlawful purpose or in any way that will void any
insurance required to be carried in connection therewith. Grantor will keep the Collateral free and clear of liens (other than Permitted Liens and restrictions created under this Agreement) and will keep it in good condition, ordinary wear and tear
excepted. 
 (c) Indemnification. Grantor shall indemnify Bank against all losses, claims, demands and liabilities of
any kind caused by the Collateral, except to the extent that such losses, claims, demands and liabilities are caused by Bank’s gross negligence or willful misconduct. 

  
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 (d) Perfection of Security Interest. Grantor shall execute and deliver
such documents as Bank reasonably deems necessary to create, perfect and continue the first priority security interest in the Collateral. 

(e) Insurance of Collateral. 

(i) Grantor, at its expense, shall keep the Collateral insured against loss or damage by fire, theft, explosion, sprinklers, and all other
hazards and risks, and in such amounts, as ordinarily insured against by other owners in similar businesses conducted in the locations where Grantor’s business is conducted on the date hereof. Grantor shall also maintain liability and other
insurance in amounts and of a type that are customary to businesses similar to Grantor’s. 
 (ii) All policies of insurance shall be in
such form, with such companies, and in such amounts as reasonably satisfactory to Bank. All policies of property insurance shall contain a lender’s loss payable endorsement, in a form satisfactory to Bank, showing Bank as an additional loss
payee, and all liability insurance policies shall show Bank as an additional insured and specify that the insurer must give at least 20 days notice to Bank before canceling its policy for any reason, with the exception of for non-payment of premium.
Grantor shall immediately provide Bank with copies of any notices of policy cancellation Grantor receives from an insurer. Upon Bank’s request, Grantor shall deliver to Bank certified copies of the policies of insurance and evidence of the
payments of all premiums. If no Event of Default has occurred and is continuing, proceeds payable under any casualty policy will, at Grantor’s option, be payable to Grantor to replace the property subject to the claim or otherwise acquire
property useful to the business of Grantor, provided that if such property constituted Collateral, any such replacement property shall be deemed Collateral in which Bank has been granted a first priority security interest, subject to Permitted Liens
that are not required to be subordinate to Bank’s Liens. If an Event of Default has occurred and is continuing, all proceeds payable under any such policy, to the extent that such proceeds constitute Collateral, shall, at the option of Bank, be
payable to Bank to be applied on account of the Secured Obligations. 
 (f) Inventory and Equipment. 

(i) Grantor shall not store its Inventory or the Equipment with an aggregate book value in excess of Two Hundred Fifty Thousand Dollars
($250,000) with a bailee, warehouseman, or other third party unless the third party has been notified of Bank’s security interest and Bank, (a) has received an acknowledgment from the third party that it is holding or will hold the
Inventory or Equipment for Bank’s benefit or (b) is in pledge possession of the warehouse receipt, where negotiable, covering such Inventory or Equipment; provided, however, that the aggregate book value of all Equipment and Inventory at
all locations not subject to the foregoing requirements shall not exceed Five Hundred Thousand Dollars ($500,000) at any time. Except for Inventory sold in the ordinary course of business and movable items of personal property such as laptop
computers and except for such other locations as Bank may approve in writing, Grantor shall not store or maintain any Equipment or Inventory at a location other than the location set forth in Section 12 of this Agreement. 

(ii) Grantor shall maintain the Collateral in good and saleable condition, repair it (if necessary) and otherwise deal with the Collateral in
all such ways as are considered good practice by owners of like property, use it lawfully and only as permitted by insurance policies, and permit Bank to inspect the Collateral upon reasonable prior notice, from time to time during Grantor’s
usual business hours but no more than once a year (unless an Event of Default has occurred and is continuing). 

  
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 (iii) Grantor shall not sell, contract to sell, lease, encumber or transfer the Collateral
(other than the disposition of Inventory in the ordinary course of Grantor’s business and other assets which are obsolete or otherwise considered surplus, in connection with Permitted Liens and in connection with Permitted Transfers) until the
Secured Obligations have been paid or performed in full. Grantor acknowledges and agrees that Bank has a security interest in the proceeds of such Collateral. 

(g) Accounts, Chattel Paper and General Intangibles. As to Collateral which are Accounts, Chattel Paper, General
Intangibles and Proceeds, Grantor warrants, represents and agrees: 
 (i) All such Collateral is genuine, enforceable in accordance with its
terms and conditions precedent (except as disclosed to and accepted by Bank in writing). Grantor will supply Bank with duplicate invoices or other evidence of Grantor’s rights on Bank’s request. 

(ii) To the best of Grantor’s knowledge, all persons appearing to be obligated on such Collateral have authority and capacity to
contract. 
 (iii) Grantor will mark conspicuously all Chattel Paper with a legend, in form and substance satisfactory to Bank, indicating
that such Chattel Paper is subject to the security interests of Bank and will, upon Bank’s request after the occurrence of an Event of Default, deliver possession thereof to Bank. 

(iv) Grantor agrees that following the occurrence and during the continuance of an Event of Default, Grantor shall not compromise, settle or
adjust any Account or renew or extend the time of payment thereof without Bank’s prior written consent. 
 (v) Until Bank exercises its
rights to collect the Accounts pursuant hereto, Grantor will collect with diligence all Grantor’s Accounts. Any collection of Accounts by Grantor, whether in the form of cash, checks, notes, or other instruments for the payment of money
(properly endorsed or assigned where required to enable Bank to collect same), shall be in trust for Bank. If an Event of Default has occurred and is continuing, Grantor shall keep all such collections separate and apart from all other funds and
property so as to be capable of identification as the property of Bank and deliver said collections daily to Bank in the identical form received. The proceeds of such collections when received by Bank may be applied by Bank directly to the payment
of the Secured Obligations. Any credit given by Bank upon receipt of said proceeds shall be conditional credit subject to collection. Returned items at Bank’s option may be charged to the Grantor. All collections of the Accounts shall be set
forth on an itemized schedule, showing the name of the account debtor, the amount of each payment and such other information as Bank may request. 

(vi) Until Bank exercises its rights to collect the Accounts pursuant hereto, Grantor may continue its present policies with respect to
returned merchandise and adjustments. However, Grantor shall promptly, and in any event within three (3) Business Days, notify Bank of all cases involving repossessions, and material loss or damage of or to merchandise represented by the
Accounts. 
 (h) Binding Agreement. Anything herein to the contrary notwithstanding, (i) Grantor shall remain
liable under the contracts and agreements included in the Collateral to the extent set forth therein to perform all of its duties and obligations thereunder to the same extent as if this Agreement had not been executed; (ii) the exercise by
Bank of any of the rights granted hereunder shall not release Grantor from any of its duties or obligations under the contracts and agreements included in the Collateral; and (iii) Bank shall not have any obligation or liability under the
contracts and agreements included in the Collateral by reason of this Agreement, nor shall Bank be obligated to perform any of the obligations or duties of Grantor thereunder or to take any action to collect or enforce any claim for payment assigned
hereunder. 

  
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 (i) Instruments. Grantor will deliver and pledge to Bank all Instruments
that are part of the Collateral duly endorsed and accompanied by duly executed instruments of transfer or assignment, all in form and substance reasonably satisfactory to Bank. 

(j) Records. Grantor shall prepare and keep, in accordance with generally accepted accounting principles consistently
applied, complete and accurate records regarding the Collateral in all material respects and, if and when requested by Bank, shall prepare and deliver a complete and accurate schedule of all the Collateral in such detail as Bank may reasonably
require. 
 (k) Inspection of Grantor’s Books. Grantor shall permit Bank or its designee at reasonable times and
from time to time, but not more than once a year, to inspect Grantor’s books, records and properties and to audit and to make copies of extracts from such books and records. 

(l) Fees and Costs. Grantor shall pay all expenses, including reasonable attorneys’ fees, incurred by Bank in the
preservation, realization, enforcement or exercise of any of Bank’s rights under this Agreement and in the establishment, determination, continuation or defense of the validity or priority of Bank’s security interest under this Agreement.

 (m) Accounts. Within ninety (90) days after the Closing Date, Grantor shall maintain and shall cause each of
its Subsidiaries to maintain their depository and operating accounts with Bank and their investment accounts with Bank’s Affiliates covered by a control agreement in form and substance reasonably acceptable to Bank. 

(n) Corporate Existence. Grantor will maintain its corporate existence and good standing and will maintain in force all
licenses and agreements, the loss of which could have a material adverse effect on Grantor’s business. Grantor will timely pay all material taxes and will comply with all laws and orders applicable to it except where the failure to comply is
not reasonably expected to have a Material Adverse Effect. 
 (o) Negative Covenants. Grantor will not (i) make
any investments in, or loans or advances to, any person other than in the ordinary course of business as currently conducted, other than Permitted Investments, (ii) acquire any assets other than in the ordinary course of business as currently
conducted, (iii) make any distributions or pay any dividends to any person on account of Grantor’s shares, except that Grantor may (A) repurchase the stock of former employees, directors and consultants pursuant to stock repurchase
agreements in an aggregate amount not to exceed One Hundred Thousand Dollars ($100,000) during any fiscal year as long as an Event of Default does not exist prior to such repurchase or would not exist after giving effect to such repurchase,
(B) repurchase the stock of former employees, directors and consultants pursuant to stock repurchase agreements by the cancellation of indebtedness owed by such former employees to Grantor regardless of whether an Event of Default exists,
(C) pay dividends in equity securities, (D) convert any of its convertible securities (including warrants) into other securities pursuant to the terms of such convertible securities and (E) make cash payments in lieu of the issuance
of fractional shares, provided that the aggregate amount of such payments made during a fiscal year, when added to the aggregate amount of payments made under clause (A) above during such fiscal year, does not exceed One Hundred Thousand
Dollars ($100,000), (iv) borrow any money except (A) in the ordinary course of business as currently conducted and (B) Permitted Indebtedness, (v) move, dispose of or encumber any portion of its assets, except for
(A) dispositions of inventory in the ordinary course of Grantor’s business, (B) Permitted Liens and (C) Permitted Transfers, (vi) merge or consolidate with or into any person or entity, (vii) create, incur, assume or
suffer to exist any lien (other than liens in favor of Bank and Permitted Liens) with respect to any of its property, or assign or otherwise convey any right to receive income, including the sale of any of Grantor’s accounts, (viii) except
for Inventory sold in the ordinary course of business and movable items of personal property such as laptop computers and except for such other locations as Bank may approve in writing, keep Inventory or Equipment at a location other than the
address specified in Section 12 hereof; (ix) relocate its chief executive office or state of incorporation without thirty (30) days prior written notice to Bank, or (x) or, subject to Section 4(m), maintain or invest any of
its property consisting of deposit accounts or securities accounts with a Person other than Bank or Bank’s Affiliates subject to a control agreement or permit any of its Subsidiaries to do so unless such Person has entered into an account
control agreement with Bank in form and substance reasonably satisfactory to Bank, or suffer or permit any Subsidiary to be a party to, or be bound by, an agreement that restricts such Subsidiary from paying dividends or otherwise distributing
property to Grantor. 

  
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 (p) Further Assurances. At any time and from time to time, upon the
written request of Bank, and at the sole expense of Grantor, Grantor shall promptly and duly execute and deliver any and all such further instruments and documents and take such further action as Bank may reasonably deem desirable to obtain the full
benefits of this Agreement and of the rights and powers herein granted, including, without limitation, (i) to secure all consents and approvals necessary or appropriate for the grant of a security interest to Bank in any Collateral held by
Grantor or in which Grantor has any rights not heretofore assigned, (ii) filing any financing or continuation statements under the Code with respect to the security interests granted hereby, (iii) transferring Collateral to Bank’s
possession (if a security interest in such Collateral can be perfected by possession), (iv) placing the interest of Bank as lienholder on the certificate of title (or other evidence of ownership) of any vehicle owned by Grantor or in or with
respect to which Grantor holds a beneficial interest and (v) obtaining, for each Collateral Location with Collateral with an aggregate book value in excess of Two Hundred Fifty Thousand Dollars ($250,000) that is not owned by Grantor, a
landlord subordination agreement, collateral access agreement or bailment waiver, executed by the landlord, warehouseman or bailee of such location, as applicable, together with a copy of the lease, warehouse or bailment agreement for each such
location; provided, however, the aggregate book value of Collateral at Collateral Locations not subject to the foregoing requirements shall not exceed Five Hundred Thousand Dollars ($500,000). Grantor also hereby authorizes Bank to file any
such financing or continuation statement. If any amount payable under or in connection with any of the Collateral is or shall become evidenced by any Instrument, such Instrument, other than checks and notes received in the ordinary course of
business, shall be duly endorsed in a manner reasonably satisfactory to Bank and delivered to Bank promptly upon Grantor’s receipt thereof. 

5. Events of Default. The occurrence of any Event of Default under the Loan Agreement or Grantor’s breach of any term provision,
covenant warranty or representation under this Agreement, or under any other document, instrument or agreement entered into between Grantor and Bank, as the same may be amended modified or supplemented from time to time, shall constitute an
“Event of Default” under this Agreement. 
 6. Remedies. Upon the occurrence and during the continuance of an Event of
Default, Bank shall have all rights, privileges, powers and remedies provided by law, including, but not limited to, exercise of any or all of the following remedies only during the continuance of an Event of Default. 

(a) Bank may declare all Secured Obligations to be immediately due and payable, and thereupon all such amounts shall be and
become immediately due and payable to the Bank. 
 (b) Bank may dispose of the Collateral in accordance with applicable law.

 (c) Bank may use, operate, consume and sell the Collateral in its possession as appropriate for the purpose of performing
Grantor’s obligations with respect thereto to the extent necessary to satisfy the obligations of Grantor. 
 (d) All
payments received and amounts realized by Bank shall be promptly applied and distributed by the Bank in the following order of priority: 

(i) first, to the payment of all costs and expenses, including legal expenses and reasonable attorneys fees, incurred or made hereunder by
Bank, including any such costs and expenses of foreclosure or suit, if any, and of any sale or the exercise of any other remedy under this Section 6, and of all taxes, assessments or liens superior to the lien granted under this Agreement; and

 (ii) second, to the payment to Bank of the amount then owing under the Secured Obligations; and 

(iii) third, to Grantor, to the extent permitted under applicable law. 

  
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 7. Power of Attorney. Effective only upon the occurrence and during the continuance of an
Event of Default, Grantor hereby irrevocably appoints Bank (and any of Bank’s designated officers, or employees) as Grantor’s true and lawful attorney to: (a) send requests for verification of Accounts or notify account debtors of
Bank’s security interest in the Accounts; (b) endorse Grantor’s name on any checks or other forms of payment or security that may come into Bank’s possession; (c) sign Grantor’s name on any invoice or bill of lading
relating to any Account, drafts against account debtors, schedules and assignments of Accounts, verifications of Accounts, and notices to account debtors; (d) dispose of any Collateral; (e) make, settle, and adjust all claims under and
decisions with respect to Grantor’s policies of insurance; (f) settle and adjust disputes and claims respecting the accounts directly with account debtors, for amounts and upon terms which Bank determines to be reasonable; (g) file
Grantor’s tax returns and related documents with the appropriate governmental authority; (h) enter into a short-form intellectual property security agreement consistent with the terms of this Agreement for recording purposes only or
modify, in its sole discretion, any intellectual property security agreement entered into between Grantor and Bank without first obtaining Grantor’s approval of or signature to such modification by amending the exhibits or schedules thereof, as
appropriate, to include reference to any right, title or interest in any Copyrights, Patents, Trademarks or other intellectual property collateral acquired by Grantor after the execution hereof or to delete any reference to any right, title or
interest in any Copyrights, Patents, Trademarks or other Intellectual Property Collateral in which Grantor no longer has or claims to have any right, title or interest; and (i) file, in its sole discretion, one or more financing statements,
financing change statements or continuation statements and amendments thereto, relative to any of the Collateral without the signature of Grantor where permitted by law; provided Bank may exercise such power of attorney to sign the name of Grantor
on any of the documents described in clauses (h) and (i) above, regardless of whether an Event of Default has occurred. The appointment of Bank as Grantor’s attorney in fact, and each and every one of Bank’s rights and powers,
being coupled with an interest, is irrevocable until all of the Secured Obligations have been fully repaid and performed and Bank’s obligation to provide advances hereunder is terminated. 

8. Remedies Cumulative. Bank’s rights and remedies under this Agreement, the Loan Documents, and all other agreements shall be
cumulative. Bank shall have all other rights and remedies not inconsistent herewith as provided under the Code, by law, or in equity. No exercise by Bank of one right or remedy shall be deemed an election, and no waiver by Bank of any Event of
Default on Borrower’s part shall be deemed a continuing waiver. No delay by Bank shall constitute a waiver, election, or acquiescence by it. No waiver by Bank shall be effective unless made in a written document signed on behalf of Bank and
then shall be effective only in the specific instance and for the specific purpose for which it was given. 
 9. Amendment of Loan
Documents. Grantor authorizes Bank, without notice or demand and without affecting its liability hereunder, from time to time to (a) renew, extend, or (with the approval of Borrower) otherwise change the terms of any Loan Document, or any
part thereof; (b) take and hold security for the payment of any Loan Document, and exchange, enforce, waive and release any such security; and (c) apply such security and direct the order or manner of sale thereof as Bank in its sole
discretion may determine. 
 10. Grantor Waivers. Grantor waives any right to require Bank to (a) proceed against Borrower, any
guarantor or any other person; (b) proceed against or exhaust any security held from Borrower; (c) marshal any assets of Borrower; or (d) pursue any other remedy in Bank’s power whatsoever. Bank may, at its election, release,
exchange, modify, enforce and otherwise exercise or decline or fail to exercise any right or remedy it may have against Borrower, any guarantor or any security held by Bank, including without limitation the right to foreclose upon any such security
by judicial or nonjudicial sale, without affecting or impairing in any way the liability of Grantor hereunder. Grantor is not relying upon any guaranty which Bank has or may have or assets in which Bank has or may have a lien or security interest
for payment of the Secured Obligations. Grantor agrees that no security or guaranty now or later held by Bank for the payment of any Secured Obligations, whether from Borrower, any guarantor, or otherwise, and whether in the nature of a security
interest, pledge, lien, assignment, setoff, suretyship, guaranty, indemnity, insurance or otherwise, shall affect in any manner the unconditional pledge of Grantor under this Agreement. Grantor waives any defense arising by reason of any disability

  
 10 

 
or other defense of Borrower or by reason of the cessation from any cause whatsoever of the liability of Borrower. Grantor waives any setoff, defense or counterclaim that Borrower may have
against Bank. Grantor waives any defense arising out of the absence, impairment or loss of any right of reimbursement or subrogation or any other rights against Borrower. Until all Secured Obligations have been satisfied, Grantor shall have no right
of subrogation or reimbursement, contribution or other rights against Borrower, and Grantor waives any right to enforce any remedy that Bank now has or may hereafter have against Borrower. Grantor waives all rights to participate in any security now
or hereafter held by Bank. Grantor waives all presentments, demands for performance, notices of nonperformance, protests, notices of protest, notices of dishonor, and notices of acceptance of this Agreement and of the existence, creation, or
incurring of new or additional indebtedness. Grantor assumes the responsibility for being and keeping itself informed of the financial condition of Borrower and of all other circumstances bearing upon the risk of nonpayment of any indebtedness or
nonperformance of any obligation of Borrower, warrants to Bank that it will keep so informed, and agrees that absent a request for particular information by Grantor, Bank shall have no duty to advise Grantor of information known to Bank regarding
such condition or any such circumstances. Until all Obligations have been satisfied, Grantor waives the benefits of California Civil Code sections 2799, 2809, 2810, 2815, 2819, 2820, 2821, 2822, 2838, 2839, 2845, 2847, 2848, 2849, 2850, 2899 and
3433. 
 11. Borrower Insolvency. If Borrower becomes insolvent or is adjudicated bankrupt or files a petition for reorganization,
arrangement, composition or similar relief under any present or future provision of the United States Bankruptcy Code, or if such a petition is filed against Borrower, and in any such proceeding some or all of any indebtedness or obligations under
the Loan Documents are terminated or rejected or any obligation of Borrower is modified or abrogated, or if Borrower’s obligations are otherwise avoided for insolvency, bankruptcy or any similar reason, Grantor agrees that Grantor’s
liability hereunder shall not thereby be affected or modified and such liability shall continue in full force and effect as if no such action or proceeding had occurred. This Agreement shall continue to be effective or be reinstated, as the case may
be, if any payment must be returned by Bank upon the insolvency, bankruptcy or reorganization of Borrower, Grantor, any other person, or otherwise, as though such payment had not been made. 

12. Notices. Unless otherwise provided in this Agreement, all notices or demands by any party relating to this Agreement or any other
agreement entered into in connection herewith shall be in writing and (except for financial statements and other informational documents which may be sent by first-class mail, postage prepaid) shall be personally delivered or sent by a recognized
overnight delivery service, certified mail, postage prepaid, return receipt requested, or by telefacsimile to Grantor or to Bank, as the case may be, at its addresses set forth below: 

 

			
	 If to Grantor:
	  	TENROX Inc.
		  	1010 N. Central Ave.
		  	Glendale, CA 91202
		  	Attn:    Chief Financial Officer
		  	FAX:    (512)721-1218
		
	 with a copy to (which

copy is not required to

constitute notice):
	  	 Wilson Sonsini Goodrick & Rosati, Professional Corporation

650 Page Mill Road
 Palo Alto, CA 94304

Attn:    Andrew J. Hirsch

FAX:    (650) 493-6811

		
	 If to Bank:
	  	 Comerica Bank
 Livonia Operations Center

MC 7512
 39200 Six Mile Rd.

Livonia, MI 48152
 Attn:    Credit
Manager

		
	 with a copy to:
	  	 Comerica Bank
 300 W. Sixth St.

Suite 1300
 Austin, TX 78701

Attn:    Megan Kirk

FAX:    (512) 427-7178

  
 11 

 The parties hereto may change the address at which they are to receive notices hereunder, by
notice in writing in the foregoing manner given to the other. Failure to deliver a copy of any notice or demand to a Person who is not a party to this Agreement shall not render ineffective any notice or demand otherwise delivered to a party to this
Agreement in accordance with this Section. 
 13. Choice of Law and Venue; Jury Trial Waiver. 

This Agreement shall be governed by, and construed in accordance with, the internal laws of the State of California, without regard to
principles of conflicts of law. Each of the parties hereto hereby submits to the exclusive jurisdiction of the state and Federal courts located in the County of Santa Clara, State of California. THE UNDERSIGNED ACKNOWLEDGE THAT THE RIGHT TO TRIAL BY
JURY IS A CONSTITUTIONAL ONE, BUT THAT IT MAY BE WAIVED UNDER CERTAIN CIRCUMSTANCES. TO THE EXTENT PERMITTED BY LAW, EACH PARTY, AFTER CONSULTING (OR HAVING HAD THE OPPORTUNITY TO CONSULT) WITH COUNSEL OF ITS CHOICE, KNOWINGLY AND VOLUNTARILY, AND
FOR THE MUTUAL BENEFIT OF ALL PARTIES, WAIVES ANY RIGHT TO TRIAL BY JURY IN THE EVENT OF LITIGATION ARISING OUT OF OR RELATED TO THIS AGREEMENT OR ANY OTHER DOCUMENT, INSTRUMENT OR AGREEMENT BETWEEN THE UNDERSIGNED PARTIES. 

14. Reference Provision. 

(a) In the event the Jury Trial Waiver set forth above is not enforceable, the parties elect to proceed under this Judicial
Reference Provision. 
 (b) With the exception of the items specified in clause (c), below, any controversy, dispute or claim
(each, a “Claim”) between the parties arising out of or relating to this Agreement or any other document, instrument or agreement between the undersigned parties (collectively in this Section, the “Comerica Documents”), will be
resolved by a reference proceeding in California in accordance with the provisions of Sections 638 et seq. of the California Code of Civil Procedure (“CCP”), or their successor sections, which shall constitute the exclusive remedy for the
resolution of any Claim, including whether the Claim is subject to the reference proceeding. Except as otherwise provided in the Comerica Documents, venue for the reference proceeding will be in the state or federal court in the county or district
where the real property involved in the action, if any, is located or in the state or federal court in the county or district where venue is otherwise appropriate under applicable law (the “Court”). 

(c) The matters that shall not be subject to a reference are the following: (i) nonjudicial foreclosure of any security
interests in real or personal property, (ii) exercise of self-help remedies (including, without limitation, set-off), (iii) appointment of a receiver and (iv) temporary, provisional or ancillary remedies (including, without
limitation, writs of attachment, writs of possession, temporary restraining orders or preliminary injunctions). This reference provision does not limit the right of any party to exercise or oppose any of the rights and remedies described in clauses
(i) and (ii) or to seek or oppose from a court of competent jurisdiction any of the items described in clauses (iii) and (iv). The exercise of, or opposition to, any of those items does not waive the right of any party to a reference
pursuant to this reference provision as provided herein. 
 (d) The referee shall be a retired judge or justice selected by
mutual written agreement of the parties. If the parties do not agree within ten (10) days of a written request to do so by any party, then, upon request of any party, the referee shall be selected by the Presiding Judge of the Court (or his or
her representative). A request for appointment of a referee may be heard on an ex parte or expedited basis, and the parties agree that irreparable harm would result if ex parte relief is not granted. Pursuant to CCP § 170.6, each party shall
have one peremptory challenge to the referee selected by the Presiding Judge of the Court (or his or her representative). 

(e) The parties agree that time is of the essence in conducting the reference proceedings. Accordingly, the referee shall be
requested, subject to change in the time periods specified herein for good cause shown, to (i) set the matter for a status and trial-setting conference within fifteen (15) days after the date of selection of the referee, (ii) if
practicable, try all issues of law or fact within one hundred twenty (120) days after the date of the conference and (iii) report a statement of decision within twenty (20) days after the matter has been submitted for decision. 

  
 12 

 (f) The referee will have power to expand or limit the amount and duration of
discovery. The referee may set or extend discovery deadlines or cutoffs for good cause, including a party’s failure to provide requested discovery for any reason whatsoever. Unless otherwise ordered based upon good cause shown, no party shall
be entitled to “priority” in conducting discovery, depositions may be taken by either party upon seven (7) days written notice, and all other discovery shall be responded to within fifteen (15) days after service. All disputes
relating to discovery which cannot be resolved by the parties shall be submitted to the referee whose decision shall be final and binding. 

(g) Except as expressly set forth herein, the referee shall determine the manner in which the reference proceeding is conducted
including the time and place of hearings, the order of presentation of evidence, and all other questions that arise with respect to the course of the reference proceeding. All proceedings and hearings conducted before the referee, except for trial,
shall be conducted without a court reporter, except that when any party so requests, a court reporter will be used at any hearing conducted before the referee, and the referee will be provided a courtesy copy of the transcript. The party making such
a request shall have the obligation to arrange for and pay the court reporter. Subject to the referee’s power to award costs to the prevailing party, the parties will equally share the cost of the referee and the court reporter at trial. 

(h) The referee shall be required to determine all issues in accordance with existing case law and the statutory laws of the
State of California. The rules of evidence applicable to proceedings at law in the State of California will be applicable to the reference proceeding. The referee shall be empowered to enter equitable as well as legal relief, enter equitable orders
that will be binding on the parties and rule on any motion which would be authorized in a court proceeding, including without limitation motions for summary judgment or summary adjudication. The referee shall issue a decision at the close of the
reference proceeding which disposes of all claims of the parties that are the subject of the reference. Pursuant to CCP § 644, such decision shall be entered by the Court as a judgment or an order in the same manner as if the action had been
tried by the Court and any such decision will be final, binding and conclusive. The parties reserve the right to appeal from the final judgment or order or from any appealable decision or order entered by the referee. The parties reserve the right
to findings of fact, conclusions of laws, a written statement of decision, and the right to move for a new trial or a different judgment, which new trial, if granted, is also to be a reference proceeding under this provision. 

(i) If the enabling legislation which provides for appointment of a referee is repealed (and no successor statute is enacted),
any dispute between the parties that would otherwise be determined by reference procedure will be resolved and determined by arbitration. The arbitration will be conducted by a retired judge or justice, in accordance with the California Arbitration
Act § 1280 through § 1294.2 of the CCP as amended from time to time. The limitations with respect to discovery set forth above shall apply to any such arbitration proceeding. 

(j) THE PARTIES RECOGNIZE AND AGREE THAT ALL CONTROVERSIES, DISPUTES AND CLAIMS RESOLVED UNDER THIS REFERENCE PROVISION WILL BE
DECIDED BY A REFEREE AND NOT BY A JURY. AFTER CONSULTING (OR HAVING HAD THE OPPORTUNITY TO CONSULT) WITH COUNSEL OF ITS OWN CHOICE, EACH PARTY KNOWINGLY AND VOLUNTARILY, AND FOR THE MUTUAL BENEFIT OF ALL PARTIES, AGREES THAT THIS REFERENCE PROVISION
WILL APPLY TO ANY CONTROVERSY, DISPUTE OR CLAIM BETWEEN OR AMONG THEM ARISING OUT OF OR IN ANY WAY RELATED TO, THIS AGREEMENT OR THE OTHER COMERICA DOCUMENTS. 

15. Amalgamation of Borrower. Within one Business Day of the date hereof, Silverback Two Canada Merger Corporation will amalgamate with
its wholly owned subsidiary, TENROX Inc., a Canadian corporation, with TENROX Inc. as the resulting amalgamated entity (the “Amalgamation”). Upon the completion of the Amalgamation, TENROX Inc. will be the Borrower under the Loan Agreement
and all other Loan Documents and all references in this Agreement and the other Loan Documents to “Silverback Two Canada Merger Corporation” shall refer to “TENROX Inc.”, the amalgamated entity. 

  
 13 

 16. General Provisions. 

16.1 Successors and Assigns. This Agreement shall bind and inure to the benefit of the respective successors and permitted assigns of
each of the parties; provided, however, that neither this Agreement nor any rights hereunder may be assigned by Grantor without Bank’s prior written consent, which consent may be granted or withheld in Bank’s sole discretion. Bank shall
have the right without the consent of or notice to Grantor to sell, transfer, negotiate, or grant participation in all or any part of, or any interest in, Bank’s obligations, rights and benefits hereunder. 

16.2 Indemnification. Grantor shall defend, indemnify and hold harmless Bank and its officers, employees, and agents against:
(a) all obligations, demands, claims, and liabilities claimed or asserted by any other party in connection with Grantor’s failure to comply with the terms of this Agreement; and (b) all losses or Bank Expenses (as defined in the Loan
Agreement) in any way suffered, incurred, or paid by Bank as a result of or in any way arising out of, following, or consequential to Grantor’s failure to comply with the terms of this Agreement (including without limitation reasonable
attorneys fees and expenses), except for losses caused by Bank’s gross negligence or willful misconduct. 
 16.3 Time of
Essence. Time is of the essence for the performance of all obligations set forth in this Agreement. 
 16.4 Severability of
Provisions. Each provision of this Agreement shall be severable from every other provision of this Agreement for the purpose of determining the legal enforceability of any specific provision. 

16.5 Amendments in Writing, Integration. This Agreement cannot be amended or terminated orally. All prior agreements, understandings,
representations, warranties, and negotiations between the parties hereto with respect to the subject matter of this Agreement, if any, are merged into this Agreement and the Loan Documents. 

16.6 Counterparts. This Agreement may be executed in any number of counterparts and by different parties on separate counterparts, each
of which, when executed and delivered, shall be deemed to be an original, and all of which, when taken together, shall constitute but one and the same Agreement. 

16.7 Survival. All covenants, representations and warranties made in this Agreement shall continue in full force and effect so long as
any Secured Obligations remain outstanding or Bank has any obligation to make Credit Extensions to Borrower. The obligations of Grantor to indemnify Bank with respect to the expenses, damages, losses, costs and liabilities described in this
Agreement shall survive until all applicable statute of limitations periods with respect to actions that may be brought against Bank have run. 

[Remainder of Page Intentionally Left Blank] 

  
 14 

 IN WITNESS WHEREOF, the parties have executed this Agreement on the date set forth above. 

 

			
	 GRANTOR:
	  	BANK
		
	 TENROX INC.,

a Delaware corporation
	  	COMERICA BANK
		
	 By:      /s/ John T.
McDonald                                        
      
	  	By:     /s/ Paul
Gerling                                        
            
		
	 Name:     John T.
McDonald                                        
       
	  	Name:     Paul
Gerling                                        
            
		
	 Title:
    President                                   
                             
	  	Title:     Senior Vice
President                                       

			
	 DEBTOR:
	  	TENROX INC.        
	 SECURED PARTY:
	  	        COMERICA BANK

 EXHIBIT A 

COLLATERAL DESCRIPTION ATTACHMENT 

TO SECURITY AGREEMENT 
 All personal
property of Grantor (herein referred to as “Grantor” or “Debtor”) whether presently existing or hereafter created or acquired, and wherever located, including, but not limited to: 

(a) all accounts (including health-care-insurance receivables), chattel paper (including tangible and electronic chattel
paper), deposit accounts, documents (including negotiable documents), equipment (including all accessions and additions thereto), general intangibles (including payment intangibles and software), goods (including fixtures), instruments (including
promissory notes), inventory (including all goods held for sale or lease or to be furnished under a contract of service, and including returns and repossessions), investment property (including securities and securities entitlements), letter of
credit rights, money, and all of Debtor’s books and records with respect to any of the foregoing, and the computers and equipment containing said books and records; 

(b) all common law and statutory copyrights and copyright registrations, applications for registration, now existing or
hereafter arising, in the United States of America or in any foreign jurisdiction, obtained or to be obtained on or in connection with any of the forgoing, or any parts thereof or any underlying or component elements of any of the forgoing, together
with the right to copyright and all rights to renew or extend such copyrights and the right (but not the obligation) of Bank (herein referred to as “Bank” or “Secured Party”) to sue in its own name and/or in the name of the
Debtor for past, present and future infringements of copyright; 
 (c) all trademarks, service marks, trade names and service
names and the goodwill associated therewith, together with the right to trademark and all rights to renew or extend such trademarks and the right (but not the obligation) of Secured Party to sue in its own name and/or in the name of the Debtor for
past, present and future infringements of trademark; 
 (d) all (i) patents and patent applications filed in the United
States Patent and Trademark Office or any similar office of any foreign jurisdiction, and interests under patent license agreements, including, without limitation, the inventions and improvements described and claimed therein, (ii) licenses
pertaining to any patent whether Debtor is licensor or licensee, (iii) income, royalties, damages, payments, accounts and accounts receivable now or hereafter due and/or payable under and with respect thereto, including, without limitation,
damages and payments for past, present or future infringements thereof, (iv) right (but not the obligation) to sue in the name of Debtor and/or in the name of Secured Party for past, present and future infringements thereof, (v) rights
corresponding thereto throughout the world in all jurisdictions in which such patents have been issued or applied for, and (vi) reissues, divisions, continuations, renewals, extensions and continuations-in-part with respect to any of the
foregoing; and 
 (e) any and all cash proceeds and/or noncash proceeds of any of the foregoing, including, without
limitation, insurance proceeds, and all supporting obligations and the security therefor or for any right to payment. All terms above have the meanings given to them in the California Uniform Commercial Code, as amended or supplemented from time to
time. 
 Notwithstanding the foregoing, the Collateral shall not include (i) any property that is nonassignable by its terms without the consent of the
licensor thereof or another party (but only to the extent such prohibition on transfer is enforceable under applicable law, including, without limitation, Sections 9406 and 9408 of the Code), (ii) any property where the granting of a security
interest therein is contrary to applicable law, provided that upon the cessation of any such restriction or prohibition, such property shall automatically become part of the Collateral, or (iii) any intent-to-use trademarks at all times prior
to the first use thereof, whether by the actual use thereof in commerce, the recording of a statement of use with the United States Patent and Trademark Office or otherwise, but only to the extent the granting of a security interest in such
intent-to-use trademark would be contrary to applicable law. 

 FIRST AMENDMENT TO 

SECURITY AGREEMENT 
 This
First Amendment to Security Agreement (this “Amendment”) is entered into as of May         , 2012, between COMERICA BANK (“Bank”), and TENROX INC., a Delaware
corporation (“Grantor”). 
 RECITALS 

Grantor and Bank are parties to that certain Security Agreement dated as of February 10, 2012 (as it may be amended from time to time,
the “Security Agreement”). The parties desire to amend the Security Agreement, in accordance with the terms of this Amendment. 

NOW, THEREFORE, the parties agree as follows: 

1. Section 4(m) of the Security Agreement is amended and restated to read in its entirety as follows: 

“(m) Accounts. On or before May 31, 2012, Grantor shall maintain and shall cause each of its Subsidiaries to maintain their
depository and operating accounts with Bank and their investment accounts with Bank’s Affiliates covered by a control agreement in form and substance reasonably acceptable to Bank.” 

2. Unless otherwise defined, all initially capitalized terms in this Amendment shall be as defined in the Security Agreement. The Security
Agreement, as amended hereby, shall be and remains in full force and effect in accordance with its terms and hereby is ratified and confirmed in all respects. Except as expressly set forth herein, the execution, delivery, and performance of this
Amendment shall not operate as a waiver of, or as an amendment of, any right, power, or remedy of Bank under the Security Agreement, as in effect prior to the date hereof. 

3. Grantor represents and warrants that the Representations and Warranties contained in the Security Agreement are true and correct in all
material respects as of the date of this Amendment (provided, however, that those representations and warranties expressly referring to another date shall be true, correct and complete in all material respects as of such date), and that no Event of
Default has occurred and is continuing. 
 4. This Amendment may be executed in two or more counterparts, each of which shall be deemed an
original, but all of which together shall constitute one instrument. 
 [Signatures on following page] 

 IN WITNESS WHEREOF, the undersigned have executed this Amendment as of the first date above
written. 
 “Grantor” 

TENROX INC., 

a Delaware corporation 

By:
                                         
                                         
           
 Name:
                                         
                                         
       
 Title:
                                         
                                         
         
 “Bank” 

COMERICA BANK 

By:
                                         
                                         
           
 Name:
                                         
                                         
       
 Title:
                                         
                                         
         

 AMENDMENT NO. 2 TO 

SECURITY AGREEMENT AND WAIVER 

This Amendment and Waiver executed as of April 11, 2013 by Tenrox Inc., a Delaware corporation (“Grantor”) and Comerica Bank
(“Bank”). 
 Recitals 

A. Grantor executed a Security Agreement dated as of February 10, 2012 in favor of Bank (as may have been amended, restated, supplemented
or replaced from time to time, the “Security Agreement”). 
 B. Debtor and Bank desire to amend the Security Agreement as set
forth below. 
 The parties agree as follows: 

1. Bank hereby waives Grantor’s violation of Section 4(o)(iv) of the Security Agreement and those Sections of the Security Agreement
related to clause (iii) of the definition of Permitted Liens for the period beginning on December 31, 2012 through the date hereof. This waiver is specific as to content and time, shall be limited precisely as written, and shall not
constitute a waiver of any other current or future Default or Event of Default or breach of any covenant contained in the Security Agreement or the terms and conditions of any other Loan Documents. Bank expressly reserves all of its various rights,
remedies, powers and privileges under the Security Agreement and the other Loan Documents due to any other Default or breach not waived herein. 

2. Subsection (iii) of the definition of “Permitted Indebtedness” in Section 1 of the Security Agreement is amended and
restated to read in its entirety as follows: 
 “(iii) Indebtedness of Grantor, Silverback Enterprise Group, Inc., a Delaware
corporation, Visionael Corporation, a Delaware corporation, Powersteering Software, Inc., a Delaware corporation and LMR Solutions LLC, a Delaware limited liability company (collectively, the ‘Secured Guarantors’, and each individually a
‘Secured Guarantor’), or any of them, individually or in the aggregate, in an amount not to exceed Six Hundred Thousand Dollars ($600,000.00) in any fiscal year secured by a lien described in clause (iii) of the defined term
‘Permitted Liens’, provided such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment financed with such Indebtedness;” 

3. Subsection (iii) of the definition of “Permitted Liens” in Section 1 of the Security Agreement is amended and restated
to read in its entirety as follows: 
 “(iii) Liens securing obligations of Secured Guarantors, or any of them, individually or in the
aggregate, not to exceed Six Hundred Thousand Dollars ($600,000.00) (i) upon or in any Equipment acquired or held by a Secured Guarantor or any of its Subsidiaries to secure the purchase price of such Equipment or indebtedness incurred solely
for the purpose of financing the acquisition or lease of such Equipment, or (ii) existing on such Equipment at the time of its acquisition, provided that the lien is confined solely to the property so acquired and improvements thereon, and the
proceeds of such Equipment;” 
 4. Except as expressly modified hereby, all of the terms and conditions of the Security Agreement
remain in full force and effect. 

 IN WITNESS WHEREOF, the parties execute this Amendment as of the date set forth above. 

 

									
	 TENROX INC., a Delaware corporation
	 		 	COMERICA BANK
					
	By:	 	/S/ JOHN T. MCDONALD	 		 	By:	 	/S/ PAUL GERLING
					
	Its:	 	President	 		 	Its:	 	Senior Vice President 

  
 2 

 AMENDMENT NO. 3 TO SECURITY AGREEMENT 

This Amendment No. 3 to Security Agreement (“Amendment”) is executed as of May 16, 2013 by Tenrox Inc., a Delaware
corporation (“Grantor”) and Comerica Bank (“Bank”). 
 Recitals 

A. Grantor executed a Security Agreement dated as of February 10, 2012 in favor of Bank (as amended, the “Security Agreement”).

 B. Debtor and Bank desire to amend the Security Agreement as set forth below. 

The parties agree as follows: 

1. Subsection (iii) of the definition of “Permitted Indebtedness” in Section 1 of the Security Agreement is amended and
restated to read in its entirety as follows: 
 “(iii) Indebtedness of Grantor, Silverback Enterprise Group, Inc., a Delaware
corporation, Visionael Corporation, a Delaware corporation, Powersteering Software, Inc., a Delaware corporation, LMR Solutions LLC, a Delaware limited liability company, Marex Group, Inc., a Nebraska corporation, and FileBound Solutions, Inc., a
Florida corporation (collectively, the ‘Secured Guarantors’, and each individually a ‘Secured Guarantor’), or any of them, individually or in the aggregate, in an amount not to exceed One Million Dollars ($1,000,000.00) in any
fiscal year secured by a lien described in clause (iii) of the defined term ‘Permitted Liens’, provided such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment financed with such
Indebtedness;” 
 2. Subsection (iii) of the definition of “Permitted Liens” in Section 1 of the Security Agreement
is amended and restated to read in its entirety as follows: 
 “(iii) Liens securing obligations of Secured Guarantors, or any of them,
individually or in the aggregate, not to exceed One Million Dollars ($1,000,000.00) (i) upon or in any Equipment acquired or held by a Secured Guarantor or any of its Subsidiaries to secure the purchase price of such Equipment or indebtedness
incurred solely for the purpose of financing the acquisition or lease of such Equipment, or (ii) existing on such Equipment at the time of its acquisition, provided that the lien is confined solely to the property so acquired and improvements
thereon, and the proceeds of such Equipment;” 
 3. Except as expressly modified hereby, all of the terms and conditions of the
Security Agreement remain in full force and effect. 
 [Signatures on Following Page] 

 IN WITNESS WHEREOF, the parties execute this Amendment as of the date set forth
above. 
  

									
	 TENROX INC., a Delaware corporation
	 		 	COMERICA BANK
					
	By:	 	/s/ Michael Hill	 		 	By:	 	/s/ Paul Gerling
					
	Its:	 	Secretary	 		 	Its:	 	Senior Vice President

 [Signature Page to Amendment No. 3 to Security Agreement (1304792)] 

 AMENDMENT NO. 4 TO 

SECURITY AGREEMENT 

(Tenrox Canada) 
 This
Amendment No. 4 to Security Agreement (“Amendment”) executed as of December 6, 2013 by Tenrox Inc., a Delaware corporation (“Grantor”) and Comerica Bank (“Bank”). 

Recitals 
 A. Grantor
executed a Security Agreement dated as of February 10, 2012 in favor of Bank (as may have been amended, restated, supplemented or replaced from time to time, the “Security Agreement”). 

B. Debtor and Bank desire to amend the Security Agreement as set forth below. 

The parties agree as follows: 

1. Subsection (iii) of the definition of “Permitted Indebtedness” in Section 1 of the Security Agreement is amended and
restated to read in its entirety as follows: 
 “(iii) Indebtedness not to exceed One Million Two Hundred Thousand Dollars ($1,200,000)
in the aggregate in any fiscal year of Grantor secured by a lien described in clause (ii) of the defined term “Permitted Liens,” provided such Indebtedness does not exceed the lesser of the cost or fair market value of the equipment
financed with such Indebtedness;” 
 2. Subsection (iii) of the definition of “Permitted Liens” in Section 1 of the
Security Agreement is amended and restated to read in its entirety as follows: 
 “(iii) Liens securing obligations not to exceed One
Million Two Hundred Thousand Dollars ($1,200,000) in the aggregate (a) upon or in any Equipment acquired or held by Grantor or any of its Subsidiaries to secure the purchase price of such Equipment or indebtedness incurred solely for the
purpose of financing the acquisition or lease of such Equipment, or (b) existing on such Equipment at the time of its acquisition, provided that the Lien is confined solely to the property so acquired and improvements thereon, and the proceeds
of such Equipment;” 
 3. Except as expressly modified hereby, all of the terms and conditions of the Security Agreement remain in full
force and effect. 
 [Remainder of Page Intentionally Left Blank] 

 IN WITNESS WHEREOF, the parties execute this Amendment as of the date set forth above. 

 

									
	 TENROX INC.
	 		 	COMERICA BANK
					
	By:	 	/S/ JOHN T. MCDONALD	 		 	By:	 	/S/ PAUL GERLING
					
	Its:	 	PRESIDENT	 		 	Its:	 	SENIOR VICE PRESIDENT

 [Signature Page to Amendment No. 4 to Security Agreement (3057076)]EX-10.37

 Exhibit 10.37 
  

			
	

	  	DEVFACTORY CONFIDENTIAL

 AMENDED AND RESTATED TECHNOLOGY SERVICES AGREEMENT 

Effective Date: 
 January 1, 2014 

 

 This Amended and Restated Technology Services Agreement (“Agreement”) is entered into by and between
DevFactory FZ-LLC, 705-706 Al Thuraya Tower No. 01, Seventh Floor, Dubai Media City, P.O. Box 502092, Dubai, 43659 UNITED ARAB EMIRATES (“DevFactory”) and Upland Software, Inc. (f.k.a. Silverback Enterprise Group, Inc.,
“Client”), with offices at 401 Congress Avenue, Austin, Texas 78701, and sets forth the terms and conditions under which DevFactory will provide certain technology services to Client as may from time to time be mutually agreed upon by the
parties. 
  

	1	Scope of Services 

 1.1 Deliverables Based Work. Unless otherwise provided on a Statement of Work,
all Work to be performed hereunder shall be performed on a scoped deliverable basis and not on a time and material basis. The parties shall work in good faith to specify the applicable deliverables in the applicable SOW. 

1.2 Statements of Work. DevFactory agrees to provide the technology services (“Services”) described on separate, mutually executed statements
of work (the “Statement(s) of Work” or SOW(s)”) as may from time to time be issued hereunder. Each Statement of Work shall define the Services to be provided to Client, the applicable pricing, Deliverables to be created thereunder,
Client deliverables and obligations, and all other appropriate terms and conditions. DevFactory will not begin any work unless a Statement of Work governing has been executed by both parties. DevFactory may immediately cease performing Services,
without liability, if a Statement of Work expires and is not immediately extended or replaced with a valid Statement of Work. 
 1.3 Change Control
Process. Change control for additional Services or scope to be delivered under a Statement of Work will be completed according to the following procedure prior to DevFactory starting any work. 

 

	 	(a)	Specific changes may be proposed by Client’s business team members. 

  

	 	(b)	Proposed changes will be reviewed by DevFactory and a report of the scope, schedule, resource and budget impact (“Impact Report”) will be prepared and delivered to Client management. 

 

	 	(c)	Client management reviews the Impact Report and approves by signature or denies changes in scope, schedule, resources and/or budget. 

 

	 	(d)	DevFactory receives the signed, approved Impact Report and creates. for Client’s approval, an additional Statement of Work with a copy of the Impact Report attached. 

 

	 	(e)	Client approves by signature such Statement of Work and delivers such Statement of Work to DevFactory for DevFactory’s signature. 

 

	 	(f)	DevFactory begins work on specific changes defined in the signed, approved Impact Report only upon the mutual execution of the new Statement of Work referenced above. 

1.4 Testing and Acceptance. Following completion of any Deliverable (as defined below) to be provided to Client hereunder, Client may test the
Deliverable to determine whether the Deliverable conforms to the specifications established for such Deliverable in the applicable SOW for a period not to exceed thirty (30) days after delivery to Client of the Deliverable (the “Acceptance
Period”). Upon the expiration of the Acceptance Period, Client will either (i) certify to DevFactory that the Deliverable is accepted (“Acceptance”); or (ii) deliver to DevFactory a written description of any specific
failure of the Deliverable to conform to the applicable specifications. In no such written response is provided, the Deliverable shall be deemed to be Accepted and complete. Further, if the Deliverable substantially conforms to the specifications
but Client identifies certain minor non-conformities, Client shall Accept the Deliverable and the parties shall work in good faith to either correct such non-conformities or agree on appropriate Work Credits (as defined below) to compensate Client
for such non-conformities. Upon proper notice of a failure of Acceptance, DevFactory will promptly undertake such corrections as are necessary for the Deliverable to conform to the specifications and DevFactory will notify Client when such
corrections and modifications have been made. If DevFactory has performed corrections to the Deliverable, Client will have thirty (30) days after delivery of such corrections to perform acceptance testing to determine whether the Deliverable
conforms to the applicable specifications. If after a second attempt the Deliverable still does not conform to the applicable specifications, Client shall have the right to (1) allow continued attempts to correct the Deliverable, subject to
this Section 1.4, or (2) terminate the applicable service obligation for the failed deliverable and receive a Work Credit (as defined below) as to just that failed Deliverable. If DevFactory notifies Client that Client has failed to
properly provide notice that a Deliverable has failed, if Client otherwise improperly fails to Accept a Deliverable, or if the parties disagree as to whether a Deliverable substantially conforms to the specifications, such dispute shall be resolved
in accordance with Section 12.16. For clarity, any concerns by Client that a Deliverable does not meet Client’s expectations, but otherwise complies with all applicable specifications, shall not be actionable under this provision, but,
rather, shall constitute an additional service request. 
 1.5 Order of Precedence. Each Statement of Work shall be governed by the terms and
conditions of this Agreement (including its schedules and attachments); however, in the event of any conflict between this Agreement and a Statement of Work the provisions of the Statement of Work shall prevail.

 

 DEVFACTORY CONFIDENTIAL 

 

	2	Subcontractors 

 2.1 Client acknowledges that DevFactory shall subcontract Services to a third party
(“Subcontractor”), subject to provisions contained under Section 5.4. DevFactory shall be responsible for the Subcontractor’s compliance with this Agreement. Client understands that the Subcontractors shall be foreign nationals
and may be located in a country other than the United States (but will not be located in Iran, Sudan, Syria, Iraq, Cuba or North Korea or any other country subject to embargo or other restrictions by the United States government). Either party
warrants that any export of its Confidential Information, data or software, and its performance hereunder, will comply with all foreign and domestic federal, state and local laws and ordinances, including any and all import and export restrictions
and all customs requirements. 
  

	3	Term 

 3.1 Agreement Term. This Agreement shall commence on the Effective Date and shall remain in
force for an initial period of forty-eight (48) months and shall automatically renew for up to five successive one year periods thereafter at the election of either party as provided herein. If both parties have failed to indicate a desire to
renew a term prior to the date that is thirty (30) days prior to the then current expiration date, each party shall provide written notice to the other seeking to confirm such other party’s desire not to renew. Each party shall have thirty
days to confirm its position on renewal or non renewal. The Agreement shall continue in effect through the confirmation process. 
 3.2 Statement of Work
Term. Each Statement of Work shall remain in effect until it has expired on its own terms or the Services and Deliverables authorized thereunder are complete. The parties agree that they are contractually obligated to enter into Statements of
Work pursuant to the structure set forth in Schedule A which is attached hereto and made a part hereof. As such, Schedule A sets forth the percentage of revenue of any and all entities and business lines acquired by Client that is payable to
DevFactory throughout the term of the Agreement and likewise, DevFactory hereby agrees to provide the Deliverables as to all entities acquired by Client as per Schedule A. 
  

	4	Price and Payment 

 4.1 Service Fees. In consideration of the Services provided by DevFactory,
Client shall pay the Services Fees set forth in the applicable Statement of Work or as otherwise provided on Schedule A, subject to the payment provisions set forth in Schedule A. In the event a Statement of Work does not reference any specific
pricing, such Services shall be provided at rates and charges in accordance with Section 4 of Schedule A. 
 4.2 Expenses. Client shall
reimburse DevFactory for all reasonable travel, food, lodging and other out-of-pocket expenses incurred in performance of a given Statement of Work. DevFactory shall obtain Client’s prior written expense prior to incurring any single expense in
excess of $500. 
 4.3 Payment Due Date. DevFactory will submit invoices for charges and expenses hereunder monthly. Client shall make payment of
each invoice in US dollars within thirty (30) days from the invoice date. Notwithstanding any provision to the contrary, any and all payments required to be made hereunder shall be timely made, and no payments to DevFactory shall be withheld,
delayed, reduced or refunded if DevFactory has fully performed its material obligations and its inability to meet any schedule or delivery requirements is caused by Client’s failure to provide certain of its facilities, computer resources,

 
software programs, project management activities, personnel, and business information as are required to perform any work. 

4.4 Purchase Orders. Client agrees to provide DevFactory with a valid purchase order, if applicable, promptly upon execution of a Statement of Work.
Notwithstanding anything to the contrary herein, purchase orders are to be used solely for Client’s accounting purposes and any terms and conditions contained therein shall be deemed null and void with respect to the parties’ relationship
and this Agreement. Client’s failure to issue a purchase order or provide such purchase order to DevFactory, however, shall in no way relieve Client of any obligation entered into pursuant to this Agreement or any Statement of Work entered into
hereunder, including, but not limited to, its obligation to pay DevFactory in a timely fashion. 
 4.5 Late Payment. Any late payment shall be
subject to any costs of collection (including reasonable legal fees) and shall bear interest at the rate of one and one-half percent (1.5%) per month (prorated for partial periods) or at the maximum rate permitted by law, whichever is less. In
addition to other rights and remedies available to DevFactory hereunder and under the law, DevFactory shall have the right to withdraw all consulting staff as well as all unfinished Services or Deliverables performed under a Statement of Work in the
event of Client’s failure to pay any undisputed (a dispute as to invoice may only be commenced on the basis of proper form or amount for such invoice) open invoice within thirty (30) days following the due date. The Services will not be
restaffed until: (i) all amounts due to DevFactory have been paid in full; (ii) any and all contractual terms and/or deadlines that have been affected by the delay have been revised and agreed upon by the parties; and (iii) DevFactory
resources have become available for redeployment on Client’s project. 
 4.6 Taxes. The charges required to be paid hereunder do not include any
amount for taxes or levy (including interest and penalties). Client shall reimburse DevFactory and hold DevFactory harmless for all sales, use, VAT, excise, property, or other taxes or levies which DevFactory is required to collect or remit to
applicable tax authorities. This provision does not apply to DevFactory’s income or franchise taxes, or any taxes for which Client is exempt, provided Client has furnished DevFactory with a valid tax exemption certificate. 

4.7 Invoice Dispute Resolution. Without limiting any rights or obligations under the Agreement, including Section 4.5 above, the following steps
will be taken if an invoice becomes past due. DevFactory’s accounts receivable and Client’s accounts payable representatives shall use all reasonable efforts to facilitate immediate payment of the invoice. In the event DevFactory does not
receive a commitment for prompt payment, each party shall escalate the matter to DevFactory’s Primary Contact for the Services in question, as designated in the Statement of Work, or DevFactory’s designated financial officer and
Client’s Chief Executive Officer (the “Final Escalation”) for investigation and resolution. Notwithstanding anything to the contrary, the initial contact with Client’s vice president pursuant to such Final Escalation shall
constitute “notice of default” pursuant to Section 9.1.1. 
  

	5	Confidential/Proprietary Information 

 5.1 Definition. All information which is defined as
Confidential Information hereunder in tangible form shall be marked as “Confidential” or the like or, if intangible (e.g. visually or orally disclosed), shall be designated as being confidential at the time of disclosure and shall be
confirmed as such in writing within thirty (30) days of the initial disclosure. “Confidential Information” may include all technical, product, business, financial, and other information regarding the business and software programs of
either party, its customers, employees, investors, contractors, vendors and suppliers,

 

  

			
	Technology Services Agreement	  	Page 2

 DEVFACTORY CONFIDENTIAL 

 

 
including but not limited to programming techniques and methods, research and development, computer programs, documentation, marketing plans, customer identity, and business methods. Without
limiting the generality of the foregoing and notwithstanding any marking requirement, Confidential Information shall include all information and materials disclosed orally or in any other form, regarding DevFactory’s software products or
software product development and other information of or relating to DevFactory’s software products or derived from testing or other use thereof. All such Confidential Information may be disclosed by either party, before or after the Effective
Date. Confidential Information includes information generally not publicly known, whether tangible or intangible and in whatever form or medium provided, as well as any information generated by a party that contains, reflects, or is derived from
such information. For the purpose of this entire Section 5, ‘DevFactory’ shall include all its Affiliates. 
 5.2 Exceptions. Without
granting any right or license, the obligations of the parties hereunder shall not apply to any material or information that: (i) is or becomes a part of the public domain through no act or omission by the receiving party; (ii) is
independently developed by the receiving party without use of the disclosing party’s Confidential Information; (iii) is rightfully obtained from a third party without any obligation of confidentiality to the receiving party; or
(iv) is already known by the receiving party without any obligation of confidentiality prior to obtaining the Confidential Information from the disclosing party. In addition, neither party shall be liable for disclosure of Confidential
Information if made in response to a valid order of a court or authorized agency of government, provided that notice is promptly given to the party whose Confidential Information is to be disclosed so that such party may seek a protective order and
engage in other efforts to minimize the required disclosure. The parties shall cooperate fully in seeking such protective order and in engaging in such other efforts. Notwithstanding the foregoing, except for intellectual property owned by
DevFactory prior to execution of the applicable SOW or developed separately by DevFactory for which fees were not paid to DevFactory hereunder (“DevFactory Pre-existing Technology”), Deliverables provided to Client hereunder are the
Confidential Information of Client and shall not be subject to the exceptions set forth in this Section 5.2. 
 5.3 Ownership of Confidential
Information. Nothing in this Agreement shall be construed to convey any title or ownership rights to the DevFactory Confidential Information or to any patent, copyright, trademark, or trade secret embodied therein, or to grant any other right
title, or ownership interest in the DevFactory Confidential Information to Client. Nothing in this Agreement shall be construed to convey any title or ownership rights to Client’s Confidential Information or to any patent, copyright, trademark,
or trade secret embodied therein, or to grant any other right, title, or ownership interest in the Client’s Confidential Information to DevFactory. Neither party shall disassemble, decompile, or reverse engineer the other party’s
Confidential Information or permit others to do so. Neither party shall, in whole or in part, sell, lease, license, assign, transfer, or disclose the Confidential Information to any third party and shall not copy, reproduce or distribute the
Confidential Information except as expressly permitted in this Agreement. Each party shall take every reasonable precaution, but no less than those precautions used to protect its own Confidential Information, to prevent the theft, disclosure, and
the unauthorized copying, reproduction or distribution of the Confidential Information. 
 5.4 Non-Disclosure. Each party agrees at all times to use
all reasonable efforts, but in any case no less than the efforts that each party uses in the protection of its own Confidential Information (as hereinafter

 
defined) of like value to protect Confidential Information belonging to the other party. Each party agrees to restrict access to the other party’s Confidential Information only to those
employees (or in DevFactory’s case, its Subcontractors) who (i) require access in the course of their assigned duties and responsibilities, and (ii) have agreed in writing to be bound by provisions no less restrictive than those set
forth in this Section 5. 
 5.5 Injunctive Relief. Each party acknowledges that any unauthorized disclosure or use of the Confidential
Information would cause the other party imminent irreparable injury and that such party shall be entitled to, in addition to any other remedies available at law or in equity, temporary, preliminary, and permanent injunctive relief in the event the
other party does not fulfill its obligations under this Section 5. 
 5.6 Prohibition Against Individual Agreements. Client agrees that no
employees or Subcontractors of DevFactory shall be required to individually sign any agreement in order to perform Services hereunder, including but not limited to access agreements, security agreements, facilities agreements or individual
confidentiality agreement. 
 5.7 Affiliates. For the purpose of this entire Section 5 ‘DevFactory’ shall include all its Affiliates.

 5.8 Return of Confidential Information. Upon the written request of disclosing party or termination of this Agreement, receiving party shall
return or destroy (and certify such destruction in a signed writing) all Confidential Information of disclosing party, including all copies thereof and materials incorporating such Confidential Information, whether in physical or electronic form.
Each party may retain a copy of the other party’s Confidential Information solely for archival purposes. To the extent that it is impracticable to return or destroy any Confidential Information, and with respect to any copies retained for
archival purposes, receiving party shall continue to maintain the Confidential Information in accordance with this Agreement. The confidentiality obligations set forth in this Agreement shall survive the termination of this Agreement and remain in
full force and effect until such Confidential Information, through no act or omission of receiving party, ceases to be Confidential Information as defined hereunder. 
  

	6	Client’s Support 

 6.1 To the extent reasonably required by DevFactory, Client will make available
to DevFactory certain of its programs, networks, personnel, and business information as are required to perform any Statement of Work hereunder. DevFactory agrees to comply with Client’s network access rules and regulations regarding safety,
security, and conduct provided DevFactory has been made aware of such rules and regulations. 
  

	7	Warranties 

 7.1 DevFactory warrants that it has the right to enter into this Agreement and grant the
rights and licenses set forth herein, and that all Services performed under this Agreement shall be performed in a workmanlike and professional manner. 

7.2 EXCEPT AS OTHERWISE STATED IN THIS AGREEMENT, ANY AND ALL SERVICES, DELIVERABLES, CUSTOMIZATIONS, DOCUMENTATION, CONFIDENTIAL INFORMATION AND ANY OTHER
TECHNOLOGY OR MATERIALS PROVIDED BY DEVFACTORY TO THE CLIENT ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED INCLUDING EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR
NONINFRINGEMENT. 

 

  

			
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 DEVFACTORY CONFIDENTIAL 

 

 7.3 CLIENT’S SOLE REMEDY FOR ANY FAILURE OF THE FOREGOING WARRANTY AND EXCLUSIVE REMEDY FOR ANY FAILURE OF
ANY KIND OF SERVICES OR DELIVERABLES SUBMITTED BY DEVFACTORY SHALL BE (I) TO OBTAIN THE REPAIR, REPLACEMENT, AND CORRECTION OF THE DEFECTIVE SERVICES OR DELIVERABLES BY DEVFACTORY IN ACCORDANCE WITH SECTION 1.4, OR (II) TO OBTAIN A CREDIT EQUAL
TO THE AMOUNTS ATTRIBUTABLE TO THE DEFECTIVE SERVICES OR DELIVERABLES WITH SUCH CREDIT TO BE UTILIZED FOR A FUTURE DELIVERABLE (THE “WORK CREDIT”). SHOULD A WORK CREDIT BE ISSUED, IT SHALL BE APPLIED TO THE PURCHASE OF ADDITIONAL WORK
ABOVE AND BEYOND WORK PERFORMED FOR THE MINIMUM FEE (AS DEFINED IN SCHEDULE A) AND SHALL NOT, EXCEPT AS PROVIDED BELOW, REDUCE PAYMENTS DUE OR PAYABLE TO DEVFACTORY UNDER THE AGREEMENT. THE MINIMUM FEE SHALL BE APPLIED TO ALL WORK PERFORMED BEFORE
ANY WORK CREDITS ARE APPLIED, AND UNUSED WORK CREDITS SHALL CARRY OVER TO FUTURE YEARS (“WORK CREDIT BALANCE”). IF CERTAIN TYPES OF SERVICES ARE CONSISTENTLY LEADING TO THE ACCUMULATION OF WORK CREDITS, CLIENT AND DEVFACTORY SHALL WORK
TOGETHER IN GOOD FAITH TO ALLOCATE WORK CREDITS TO THE TYPES OF SERVICES THAT CAN BE SUCCESSFULLY DELIVERED BY DEVFACTORY, PROVIDED THAT CLIENT HAS A NEED FOR SUCH SERVICE (EVEN IF THAT NEED HAD BEEN FULFILLED BY EMPLOYEES OR OTHER PROVIDERS). IF
(A) CLIENT HAS APPLIED ITS WORK CREDITS AND SERVICE REQUESTS TO THE RECOMMENDED SERVICES AS DESCRIBED ABOVE AND (B) THE WORK CREDIT BALANCE EXCEEDS 10% OF THE PREVIOUS YEAR’S MINIMUM FEE, AND (C) DEVFACTORY HAS NOT WORKED IN GOOD
FAITH UNDER THIS AGREEMENT, THEN THE CURRENT YEAR’S MINIMUM FEE SHALL BE REDUCED BY THE DIFFERENCE BETWEEN THE WORK CREDIT BALANCE AND 10% OF THE PREVIOUS YEAR’S MINIMUM FEE. THE WORK CREDIT BALANCE SHALL BE REDUCED BY THE SAME AMOUNT.

  

	8	Limitation of Liability 

 8.1 IN NO EVENT SHALL EITHER PARTY, OR ITS SUBCONTRACTORS OR THIRD PARTY
LICENSORS BE LIABLE ON ANY THEORY OF LIABILITY, WHETHER IN AN EQUITABLE, LEGAL, OR COMMON LAW ACTION ARISING HEREUNDER FOR CONTRACT, STRICT LIABILITY, INDEMNITY, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, FOR DAMAGES WHICH, IN THE AGGREGATE, EXCEED
THE AMOUNT OF CHARGES PAID OR PAYABLE BY CLIENT HEREUNDER FOR THE SERVICES AND/OR DELIVERABLES WHICH GAVE RISE TO SUCH DAMAGES (PROVIDED IN THE RESPECTIVE STATEMENT OF WORK) AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. IN ALL
INSTANCES, CLIENT’S SOLE REMEDY AS TO QUALITY OF SERVICES SHALL BE TO SEEK RE-PERFORMANCE OF THE WORK OR A FUTURE WORK CREDIT AS SET FORTH IN SECTION 7.3. 

8.2 IN NO EVENT SHALL EITHER PARTY OR ITS SUBCONTRACTORS OR THIRD PARTY LICENSORS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, EXEMPLARY, PUNITIVE, OR
CONSEQUENTIAL DAMAGES

 
OF ANY KIND AND HOWEVER CAUSED, INCLUDING BUT NOT LIMITED TO BUSINESS INTERRUPTION OR LOSS OF PROFITS, BUSINESS OPPORTUNITIES. OR GOOD WILL EVEN IF NOTIFIED OF THE POSSIBILITY OF SUCH DAMAGE, AND
NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. 
 8.3 The limitations of liability and exclusion of damages set forth in Sections 8.1 shall
not apply to breach of Section 5 or to a party’s indemnification obligations herein. 
  

	9	Termination 

 9.1 This Agreement, any license granted herein, and/or any Statement of Work may be
terminated prior to expiration or completion in accordance with the following: 
  

	 	9.1.1	By DevFactory by giving prior written notice to Client if Client fails to perform any material obligation required of it hereunder, and such failure is not cured within thirty (30) days of Client’s
receipt of DevFactory’s notice to cure such non-performance of material obligation. 

  

	 	9.1.2	By Client by giving prior written notice to DevFactory if DevFactory fails to perform any material obligation required of it hereunder, and such failure is not cured within thirty (30) days from
DevFactory’s receipt of Client’s notice to cure such non-performance of material obligation. 

 9.2 Effect of Termination.
Upon termination of this Agreement, Client’s rights to any Deliverables not paid for, DevFactory Confidential Information, and other DevFactory materials (except for those DevFactory materials included in Deliverables owned by Client) (all
collectively “Materials”) shall cease. Client shall immediately stop using such Materials and shall return such Materials to DevFactory or destroy all copies thereof. In addition, Client shall provide DevFactory with written certification
signed by an officer of Client that all copies of the Materials have been returned or destroyed and that no copies have been retained by Client for any purpose whatsoever. Following termination, any use of the Materials by Client shall be an
infringement and/or misappropriation of DevFactory’s proprietary rights in the Materials. Upon termination of this Agreement by Client, DevFactory shall have no further obligation or liability hereunder and all fees due under the Agreement
shall become due and payable to DevFactory immediately upon such termination. Termination of this Agreement or any license created hereunder shall not limit either party from pursuing other remedies available to it, nor shall such termination
relieve Client’s obligation to pay all fees that have accrued or are otherwise owed by Client under this Agreement including, but not limited to, any License schedule, Statement of Work, or exhibit. 

 

	10	Ownership 

 10.1 Ownership in Deliverables. By signing this Agreement and subject to Client’s
full payment for Services provided and Deliverables created under an applicable Statement of Work, DevFactory acknowledges that, subject to the licenses granted herein, DevFactory has no ownership interest in the Deliverables, or Materials provided
to Client. Client shall own all right, title, and interest in such Deliverables, or Materials, subject to any limitations associated with intellectual property rights of third parties, and DevFactory hereby assigns all right, title and interest in
and to such Deliverables and Materials, including without limitation all accompanying worldwide intellectual property rights. 

 

  

			
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 10.2 Rights to Deliverables. Client hereby grants to DevFactory, a perpetual, royalty free, internal,
worldwide, nonexclusive, nontransferable license to the object code and source code versions of the Deliverables to use the code, techniques, strategies and know-how contained in the Deliverables for other projects and development, if and for so
long as any Confidential Information of Client incorporated into such Deliverables, are not provided to, or included in any deliverable provided to, any third party. For clarity, provided that the Deliverables have been made generic. as described in
the preceding provision, DevFactory shall have the perpetual, royalty free, worldwide, nonexclusive, nontransferable and irrevocable right and license to (i) modify and otherwise create derivative works based on the generic Deliverables, and
(ii) reproduce, distribute, perform, display (publicly or otherwise), and otherwise use and exploit the generic Deliverables and derivative works thereof; but DevFactory may not use, license or distribute software programs as a whole, but may
use, license and distribute, generic routines, algorithms, and other portions of the software programs. 
 10.3 Ownership in the event of material
breach. Notwithstanding anything provision to the contrary herein (including sections 10.1 and 10.2 above), in the event that there is a termination of this Agreement, or any SOW, as a result of a material breach by Client of this Agreement
and/or any such SOW, any and all rights, title and interest in any applicable Deliverables or Materials for which Client has not made full payment shall automatically revert to DevFactory and the Client shall have no ownership rights whatsoever
therein. Promptly after notification from DevFactory, the Client shall undertake any and all reasonable actions to assert DevFactory’s right, title and interest in such Deliverables and Materials. In the event of Deliverables or Materials for
which partial payment has been made, the parties shall discuss in good faith whether a partial Deliverable or a refund shall be provided to Client. 
 10.4
No Support of Deliverables. DevFactory shall have no support and enhancement obligations related to any Deliverable except as otherwise mutually specified in a Statement of Work. 

10.5 Third Party Rights. Client acknowledges that in the event DevFactory provides Services pertaining to any third party products required by Client
(including software, hardware, equipment or any other material), all rights in such third party products (“Third Party Rights”) are retained by the respective third party. Client shall be required to obtain any Third Party Rights from the
respective third party directly and any rights in the DevFactory Services related to such Third Party Rights shall be subject to Client’s agreement with the respective third party. If any such Third Party Rights are included in the Deliverables
by DevFactory, or if DevFactory includes any DevFactory Pre-existing Technology, then DevFactory hereby grants to Client a worldwide, perpetual, irrevocable right and license to use, copy, market, promote and make derivative works of the foregoing,
and to make, have made, sell, have sold, import and export products incorporating any of the foregoing. DevFactory shall consult with Client, and obtain Client’s prior written consent, prior to including any Third Party Rights or DevFactory Pre-existing Technology in any Deliverables. 
 10.6 Further Rights. Nothing in this Agreement shall preclude
DevFactory from using in any manner or for any purpose it deems necessary, the know-how, techniques, or procedures acquired or used by DevFactory in the performance of Services hereunder. 

 

	11	INDEMNIFICATION. 

 11.1 Infringement Indemnity. DevFactory will defend any action brought against
Client to the extent that it is based upon a claim

 
that the Deliverables, as provided by DevFactory to Client under this Agreement and used within the scope of this Agreement, infringe any patent, trademark, trade secret, copyright or other
intellectual property right of a third party, and will pay any costs, damages and reasonable attorneys’ fees attributable to such claim incurred by Client, provided that Client: (a) promptly notifies DevFactory in writing of the claim;
(b) grants DevFactory sole control of the defense and settlement of the claim; and (c) provides DevFactory with all reasonable assistance, information and authority required for the defense and settlement of the claim. 

11.2 Injunctions. If Client’s use of any of the Deliverables hereunder is, or in DevFactory’s opinion is likely to be, enjoined due to the
type of infringement specified in Section 11.1 above, DevFactory may, at its sole option and expense: (a) procure for Client the right to continue using such Deliverables under the terms of this Agreement; (b) replace or modify such
Deliverables so that they are non-infringing and substantially equivalent in function to the enjoined Deliverables; or (c) if options (a) and (b) above cannot be accomplished despite DevFactory’s reasonable efforts, then
DevFactory may terminate Client’s rights and DevFactory’s obligations hereunder with respect to such Deliverables and refund to Client the fees paid hereunder for such Deliverables. 

11.3 Exclusions. Notwithstanding the terms of Section 11.1, DevFactory will have no liability for any infringement claim of any kind to the extent
it results from: (a) modification of the Deliverables made other than by DevFactory or DevFactory’s contractors or agents; or (b) compliance by DevFactory with designs, plans or specifications furnished by or on behalf of Client. 

 

	12	General Terms and Conditions 

 12.1 Import/Export. Each party shall comply with all then-current
export and import laws and regulations of the United States and such other governments as are applicable. 
 12.2 Compliance with Laws. Both parties
agree to comply with all applicable laws, regulations, and ordinances relating to such party’s performance under this Agreement. 
 12.3
Assignment. Neither party may assign this Agreement or transfer any license created hereunder, by operation of law, change of control or otherwise (“Assign”) without the prior written consent of the other party, and such consent
shall not be unreasonably withheld. Notwithstanding the language of this Section 12.3, however, a party (the “Assigning Party”) may Assign this Agreement to any person, firm or corporation which, through merger, acquisition by or of
the Assigning Party or otherwise, succeeds to all or substantially all of the Assigning Party’s business, provided (i) the Assigning Party provides the other party with thirty (30) days prior written notice; (ii) the assignee
does not compete directly or indirectly with the other party; (iii) the Assigning Party and any assignee are current in all fees or other obligations due hereunder to the other party; (iv) any such assignee agrees in writing to be bound by
the terms and conditions of this Agreement; and (v) if Client is the Assigning Party, the licenses and rights of Client under this Agreement shall apply to, and may be exercised only in connection with, the operations of Client as they exist on
the date of the acquisition, and the Deliverables, Materials, and Confidential Information of DevFactory may be made available only to Client personnel working in such operations. In the event that Client is subject to a change in control, at
DevFactory’s option and election, the Minimum Fee (as set forth in Schedule A) following such change in control shall become set (without being subject to change thereafter) to the then current Minimum Fee amount in effect at the time of the
acquisition. 

 

  

			
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 12.4 Survival. The provisions set forth in sections 4, 5, 7, 8, 9.2, 10, 11 and 12 of this Agreement
shall survive termination or expiration of this Agreement and any applicable license hereunder. 
 12.5 Notices. Any notice required under this
Agreement shall be given in writing and shall be deemed effective upon delivery to the party addressed. All notices shall be sent to the applicable address specified on the face page hereof or to such other address as the parties may designate in
writing. Unless otherwise specified, all notices to DevFactory shall be sent to the attention of the Contracts Manager. Any notice of material breach pursuant to Section 9 shall clearly define the breach including the specific contractual
obligation that has been breached. 
 12.6 Force Majeure. DevFactory shall not be liable to Client for any delay or failure of DevFactory to perform,
its obligations hereunder if such delay or failure arises from any cause or causes beyond the reasonable control of DevFactory. Such causes shall include, but are not limited to, acts of God, floods, fires, loss of electricity or other utilities
(unless due to DevFactory’s acts or omissions), or delays by Client in providing required resources or support or performing any other requirements hereunder, 

12.7 Conflict. In the event of a conflict between the terms and conditions of this Agreement, a License Schedule, an exhibit, or a Statement of Work,
the terms and conditions of the SOW, license schedule or exhibit shall prevail, in that order. 
 12.8 Restricted Rights. Use of the Deliverables
and/or Materials by or for the United States Government is conditioned upon the Government agreeing that the Deliverables and/or Materials are subject to Restricted Rights as provided under the provisions set forth in FAR 52.227-19. Client shall be
responsible for ensuring that this provision is included in all agreements with the United States Government and that the Deliverables and Materials, when delivered to the Government, is correctly marked as required by applicable Government
regulations governing such Restricted Rights as of such delivery, 
 12.9 Entire Agreement. This Agreement (including any schedules or attachments
hereto), and including any separately executed Statements of Work and any exhibits, shall constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between
the parties with respect thereto, including without limitation the Technology Services Agreement entered into between DevFactory LLC-FZ and Silverback Enterprise Group, Inc. on January 18, 2012 and the Amendment #1 thereto entered into on
January 26, 2012, which agreements shall be of no further force and effect as of the date hereof, which agreements shall be deemed fully performed with no further obligations by one party to the other owed thereunder and of no further force and
effect as of the date hereof. 
 12.10 Modifications. The parties agree that this Agreement, and any SOW executed hereunder, cannot be altered,
amended or modified, except by a writing signed by an authorized representative of each party. 
 12.11 Nonsolicitation. During the term of this
Agreement and for a period of one (1) year thereafter, each party agrees not to solicit, nor attempt to solicit, the services of any employee or Subcontractor of the other party without the prior written consent of such other party. Each party
further agrees not to solicit nor attempt to solicit, the services of any former employee or Subcontractor of the other party for a period of six (6) months from such former employee’s or Subcontractor’s last date of service with the
other party. Violation of this provision shall entitle the aggrieved party to liquidated damages

 
against the violating party equal to two hundred percent (200%) of the solicited person’s gross annual compensation. Generalized employment searches, such as Internet postings,
classified advertising, job fairs or the like, shall not violate this Section 12.11. 
 12.12 Headings. Headings are for reference purposes
only, have no substantive effect, and shall not enter into the interpretation hereof. 
 12.13 No Waiver. No failure or delay in enforcing any right
or exercising any remedy will be deemed a waiver of any right or remedy. 
 12.14 Severability and Reformation. Each provision of this Agreement is a
separately enforceable provision. If any provision of this Agreement is determined to be or becomes unenforceable or illegal, such provision shall be reformed to the minimum extent necessary in order for this Agreement to remain in effect in
accordance with its terms as modified by such reformation. 
 12.15 Independent Contractor. DevFactory is an independent contractor and nothing in
this Agreement shall be deemed to make DevFactory an agent, employee, partner or joint venturer of Client. Neither party shall have authority to bind, commit, or otherwise obligate the other party in any manner whatsoever. 

12.16 Dispute Resolution. Any dispute, controversy or claim arising under, out of or relating to this contract and any subsequent amendments of this
contract, including, without limitation, its formation, validity, binding effect, interpretation, performance, breach or termination, as well as non-contractual claims, shall be submitted to mediation in accordance with the WIPO Mediation Rules. The
place of mediation shall be Austin, Texas, USA. The language to be used in the mediation shall be English. 
 If, and to the extent that,
any such dispute. controversy or claim has not been settled pursuant to the mediation within sixty (60) days of the commencement of the mediation, it shall, upon the filing of a Request for Arbitration by either party, be referred to and
finally determined by arbitration in accordance with the WIPO Expedited Arbitration Rules. Alternatively, if, before the expiration of the said period of sixty (60) days, either party fails to participate or to continue to participate in the
mediation, the dispute, controversy or claim shall, upon the filing of a Request for Arbitration by the other party, be referred to and finally determined by arbitration in accordance with the WIPO Expedited Arbitration Rules. The place of
arbitration shall be Austin, Texas, USA. The language to be used in the arbitral proceedings shall be English. The parties acknowledge and agree that mediation and arbitration as set forth above, and not litigation, are the only dispute resolution
procedures that will be used for disputes, controversies or claims arising as a result of this Agreement. 
 Notwithstanding anything
contained hereunder, Client agrees and acknowledges that no dispute resolution shall be pursued by Client for any breach of this Agreement until and unless DevFactory has had an opportunity to cure any alleged breach. Client agrees to provide
DevFactory with a detailed description of any alleged failure and description of the steps that Client understands must be taken by DevFactory to resolve the failure. DevFactory shall have thirty (30) days from DevFactory’s receipt of
Client’s notice to complete and cure. 
 12.17 Choice of Law. THIS AGREEMENT SHALL BE GOVERNED AND INTERPRETED BY THE LAWS OF THE STATE OF
TEXAS, USA, WITHOUT REGARD TO THE CONFLICTS OF LAW PROVISIONS OF ANY STATE OR JURISDICTION. 

 

  

			
	Technology Services Agreement	  	Page 6

			
	

	  	DEVFACTORY CONFIDENTIAL

 The parties hereto agree to the foregoing as evidenced by their signatures below. 

 

					
	Agreed to by:	 		 	
			
	DEVFACTORY FZ-LLC	 		 	 UPLAND SOFTWARE, INC.

	(DevFactory)	 		 	(“Client”)

  

					
	

	 		 	  

	Signature	 		 	Signature
			
	Rahul Subramaniam	 		 	  

	Print Name	 		 	Print Name
			
	CEO	 		 	  

	Title	 		 	Title
			
	26 January 2014	 		 	  

	Date	 		 	Date
			
	DevFactory Legal Approval  ̈	 		 	

			
	

	  	DEVFACTORY CONFIDENTIAL

 The parties hereto agree to the foregoing as evidenced by their signatures below. 

 

					
	Agreed to by:	 		 	
			
	 DEVFACTORY FZ-LLC
	 		 	 UPLAND SOFTWARE, INC.

	(DevFactory)	 		 	(“Client”)
			
	  
	 		 	 

  

	Signature	 		 	Signature
			
	  
	 		 	  

	Print Name	 		 	Print Name
			
	  
	 		 	  

	Title	 		 	Title
			
	  
	 		 	  

	Date	 		 	Date
			
	DevFactory Legal Approval  ̈	 		 	

 DEVFACTORY CONFIDENTIAL 

SCHEDULE A1 

GENERAL TERMS 
  

	1.	REQUEST FOR SERVICES BY CLIENT 

 The activities to be performed under the Agreement may
or may not be reflected under a Statement of Work (“SOW”). If there is a Statement of Work, it shall at all times be subject to the Minimum Fee and other requirements set forth in this Schedule A1. The terms of this Schedule A1 are binding
upon both parties immediately upon signature of the Agreement. 
  

	2.	PROVISION OF SERVICES BY DEVFACTORY 

 Each SOW shall set out the Services to be provided
to the Client by DevFactory from the following menu of services and such other services as DevFactory may offer from time to time: 
  

	 	1)	Software development services 

  

	 	a.	Quarterly Releases 

  

	 	b.	Bug Fixes 

  

	 	c.	New feature enhancements 

  

	 	d.	Improved application performance 

  

	 	e.	Improved application ease-of-use 

  

	 	f.	New cloud capabilities 

  

	 	2)	Source-code safekeeping 

  

	 	3)	Level 1 and Level 2 Support including email and phone 

  

	 	4)	Technology diligence, knowledge transfer, and training services. 

  

	 	5)	Application hosting for software sold to clients on a “software-as-a-service” basis 

  

	 	a.	Port software to Amazon’s EC2 

  

	 	b.	Hosting at Amazon EC2 

  

	 	c.	Hosting operations 

  

	 	6)	Account management, billing and invoicing services 

  

	 	7)	Automated Testcase Development 

  

	 	8)	Remote/blended consulting 

  

	 	9)	Remote training 

  

	 	10)	High Performance (1:3:1) Teams 

 The parties shall use good faith efforts to negotiate and
execute SOWs as required by this Agreement. If no SOW is prepared, the Services to be performed shall be selected by Client from the menu of Services set forth above, and such other Services as DevFactory may offer from time to time. 

Committed completion dates for individual Deliverables will be specified in the appropriate SOW or, if not specified, then the delivery dates
shall be as notified by DevFactory to the Client from time to time. 
 Client understands that DevFactory operates based upon high volumes of
activity for specific Services. Therefore, Client and DevFactory shall use all reasonable efforts to mutually agree to limit the number of Services utilized at any point in time and to reasonably cooperate in limiting the frequency of changes
thereto. 

 DEVFACTORY CONFIDENTIAL 
  

	3.	TECHNOLOGY SERVICES FEES AND EXPENSES 

 In consideration for the preferred access and
most favored nation pricing provisions in Section 4 below, the parties agree that Client shall purchase from DevFactory under the Agreement for each calendar year that this Agreement is in effect a dollar amount of Services equal to the Minimum
Fee (as defined). 
 For the purpose of the Agreement and this Schedule A1, the term “Minimum Fee” shall mean, for calendar year
2014, $2,131,750, and for each calendar year thereafter that the Agreement is in effect, the Minimum Fee shall be the immediately preceding calendar year’s Minimum Fee amount increased (or decreased, as the case may be) by such immediately
preceding year’s Adjustment Rate. 
 For the purpose of the Agreement and this Schedule A1, the term “Adjustment Rate” for any
calendar year shall mean the amount, stated as a percentage, by which such calendar year’s Total Revenue increased (or decreased, as the case may be) over the immediately preceding calendar year. 

For the purpose of the Agreement and this Schedule A1, the term “Total Revenue” shall mean all revenue generated by Client and all of
its direct and indirect subsidiaries and any entity or asset that is otherwise directly or indirectly managed or controlled by Client. Beginning in 2014, Client shall by March 31 of each year deliver to DevFactory (i) Client’s audited
financial statements for the immediately preceding calendar year prepared in accordance with GAAP and (II) a calculation of the Minimum Fee for the current calendar year. DevFactory and Client shall within fifteen days after delivery thereof agree
upon a final Minimum Fee amount for the current calendar year. Client shall provide DevFactory reasonable access to Client’s financial information to enable its review and to ensure compliance with this provision. 

In the event that the actual total fees paid to DevFactory in a given calendar year are less than the applicable Minimum Fee for such calendar
year (as set forth above), then upon expiration of such calendar year, Client shall make a payment to DevFactory of an amount equal to the minimum fees less the actual fee paid so as to ensure that no less than the minimum fee is paid to DevFactory
in each calendar year. 
 It is Client’s sole responsibility to solicit the performance of Services via a SOW or by selecting services
from DevFactory’s menu of services, following which, DevFactory shall promptly commence providing the Services in accordance with such SOW or Client’s selection. 
  

	4.	PRIORITY AND PRICING 

 Priority. DevFactory shall grant Client access to the
provision of Services in priority to all other DevFactory clients of the same size or smaller except for companies that are directly or indirectly owned or controlled by Joe Liemandt (“Liemandt Companies”). Subject to the prioritization
set out in the preceding sentence, DevFactory agrees to work in good faith with Client to balance the resource demands from Liemandt Companies and Client in order to reasonably satisfy the demands of both businesses. 

Pricing Provision. The fees in an applicable SOW for specific deliverables shall be materially comparable to or more favorable than the
fees that DevFactory is currently offering and will offer to other similarly situated DevFactory clients purchasing the same or substantially similar services in similar volumes except for the Liemandt Companies and shall not be greater than those
fees set forth in the pricing sheet dated as of the date hereof, as may be adjusted from time to time consistent with ordinary course price changes applicable to all DevFactory clients generally. DevFactory shall provide Client reasonable access to
pricing information to ensure compliance with this pricing provision. For clarity, the parties agree that a violation of the foregoing pricing provision shall not constitute a breach of the Agreement and that the remedy of Client for a DevFactory
failure of this pricing provision shall be the issuance by DevFactory of a Work Credit equal to the amount of overpayment by Client. 

 DevFactory FZ-LLC 705-706 Al Thuraya Tower No. 01, Seventh Floor, Dubai Media City, P.O. Box
502092, Dubai, 43659 UNITED ARAB EMIRATES 
 UPDATED PRICE LIST 

 

					
	 Service Type
	  	 Comments
	  	 Price Per Unit

			
	Tooling	  	The import of the source code of a product into DevFactory’s (DF) source code system and creation of automated build and test processes for the product.	  	$156,250/Product
			
	Automated Test Case (ATC) Creation	  	Creation of modular automated test cases for testing the product functionality.	  	$625/Test Case
			
	ATC Maintenance	  	Using the DF infrastructure to execute all the test cases on a daily basis, reporting the results, resolving any failures due to DF infrastructure, and maintaining test cases based on minor UI changes in the product (not
functionality changes).	  	$112.50/Test Case/Quarter
			
	Managed Upgrades	  	Upgrading a customer from the version of the product they are in to the current version of the product. The effort can be divided into several types depending upon the customization level for a particular customer.	  	$6,250/Upgrade
			
	 Basic
	  	 This is for a base build customer with no reports or customizations. The customer is on the base build of an older product version. This
would involve upgrading the database and verification.
  
 Fully automated upgrade scripts
will be provided by Upland.
	  	$625/Upgrade
			
	 Medium
	  	 This is for the base build customers with reports that need to be migrated as well. The customer has no customizations but only reports that
need to be migrated and made to work on the new version.
  
 Maximum number of reports in
a medium upgrade is two, and the maximum number of stored procedures is 2 per report (four total). Medium managed upgrades that contain more than 2 reports may be completed by purchasing multiple medium upgrade orders for that individual managed
upgrade.
  
 For example, a managed upgrade requiring 10 reports to be migrated would cost
five times that of a managed upgrade requiring 2 reports.
	  	$1,562.50/Upgrade
			
	 Complex
	  	 This is for customers with customizations in the product. This involves making the relevant code changes in the product for the
customizations to continue to work after upgrade.
  
 Complex upgrades are limited to 2
customizations with 50 test cases in total. The upgrade should be within two consecutive releases.
	  	$6,250/Upgrade
			
	Tech Stack Migrations	  	This involves adding support for a new platform that a product isn’t currently supported or certified on. This can be a new technology or a new version of the technology that a product uses.	  	$312,500 - $468,750
			
	High Performance Team (1:3:1)	  	This is a high caliber team consisting of 1 Technical Architect, 3 Senior Developers and 1 QA. This team’s work will be directed by the Client’s product team directly on a day to day basis. Requires that the Client has
completed tooling for the product and ordered 500 ATCs and committed to DevFactory maintenance of those 500 ATCs (but does not require ATCs to have been delivered to commence deployment of 1:3:1 team). DevFactory will provide 2 teams immediately and
increase by 1 per year provided the trailing Adjustment Rate is 20% or greater.	  	$625,000/year

 
 Agreed as of January 1, 2014 

 

			
	UPLAND SOFTWARE, INC.
		
	By	 	

	Name:	 	
	Title:	 	
	
	DEVFACTORY LLC-FZ
		
	By	 	

	Name:	 	
	Title:	 	Rahul Subramaniam

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