Document:

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                                                                   EXHIBIT 10.57

                SPLIT DOLLAR AGREEMENT AND COLLATERAL ASSIGNMENT

                  THIS AGREEMENT ("Agreement") effective on or around April,
1998, by and between the MARK GORDON FAMILY TRUST u/a/d March 1, 1990 (the
"Gordon Family Trust") and PRECISION RESPONSE CORPORATION, a Florida corporation
(the "Company"), whose address is 1505 N.W. 167 Street, Miami, Florida 33169.

                  WHEREAS, the Gordon Family Trust desires to insure the lives
of Mark J. Gordon (the "Husband") and his wife, Gail Gordon ("Wife") for the
benefit and protection of the Husband's family under a policy or policies issued
by Sun Life Assurance Company of Canada or such other life insurance companies
selected by the Gordon Family Trust (the "Insurance Company");

                  WHEREAS, the Trustees will surrender certain insurance
policies (the "Surrendered Policies") on the life of Husband and utilize, with
the consent of the Company, the cash surrender value of the Surrendered Policies
to acquire new insurance policy(ies) on the joint lives of Husband and Wife;

                  WHEREAS, the Company desires to help the Gordon Family Trust
provide insurance by contributing a portion of the premiums due on the policies
on the Husband's and Wife's lives under a continuing "Split Dollar" arrangement;
and

                  WHEREAS, the Gordon Family Trust will be the owner of the
insurance policies acquired pursuant to the terms of this Agreement and the
policies will be collaterally assigned to the Company as security for the
repayment of the amounts which the Company has contributed or will contribute as
premiums due on the Surrendered Policies and the policies.

                  NOW, THEREFORE, in consideration of the mutual covenants
contained in this Agreement, it is agreed between the parties to this Agreement
as follows:

                                    ARTICLE 1

                            APPLICATION FOR INSURANCE

                  The Gordon Family Trust has applied to the Insurance Company
for a policy on the Grantor's life which the Insurance Company will issue to the
Gordon Family Trust as owner thereof on the Husband's and Wife's joint lives in
the total face amount of $5,000,000 (the "Policy"). The policy number, type of
policy, face amount and plan of payments contained in the Policy are recorded on
Schedule A attached hereto and the parties hereto agree that the Policy is held
subject to the terms of this Agreement.

<PAGE>   2

                                    ARTICLE 2

                             OWNERSHIP OF INSURANCE

                  The Gordon Family Trust is and shall continue to be the owner
of the Policy and may exercise all rights of ownership with respect to the
Policy, except as to the limited security interest in the Policy specifically
granted to the Company herein. Subject to such security interest of the Company,
the rights reserved to the Gordon Family Trust include specifically the right to
change the beneficiaries of the Policy, the right to surrender the Policy, the
right to assign the Policy or revoke such an assignment, and the right to pledge
the Policy for a loan or to obtain a loan from the Insurance Company against the
surrender value of the Policy.

                                    ARTICLE 3

                                     PREMIUM

                  When used in this Agreement the words "the Premium" shall mean
and refer to the annual premium shown on Schedule A attached hereto, or such
other annual amounts as the parties hereto may from time to time agree in
writing to pay to the Insurance Company with respect to the Policy; provided,
however, that in no event shall the Premium be less than the smallest annual
payment necessary to keep the Policy in full force and effect.

                                    ARTICLE 4

                          PAYMENT OF PREMIUMS ON POLICY

                  A. The Company shall pay either directly to the Insurance
Company or by making the necessary funds therefor available to the Gordon Family
Trust the Premium when due less the amounts due from the Gordon Family Trust
pursuant to the provisions of Section B of this ARTICLE 4. The Premium may be
paid under any payment method acceptable to the Company and the Insurance
Company.

                  B. The Gordon Family Trust shall pay that portion of each
annual premium equal to the cost (calculated by application of the lower of the
Internal Revenue Service's U.S. Life Table 38 rate or the Insurance Companies'
annual term insurance rates on the lives of the Husband and Wife while they are
both alive, and by application of the lower of the Internal Revenue Service's
U.S. Life Table 58 rate or the Insurance Companies' annual term insurance rate
on the life of the survivor of the Husband and Wife after the death of the first
of them to die) for the insurance proceeds which the beneficiary or
beneficiaries named by the Gordon Family Trust would be entitled to receive if
the survivor of the Husband and Wife died

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<PAGE>   3

during such policy year (before any reduction for any repayments to be made to
the Company pursuant to this Agreement).

                                    ARTICLE 5

                   GORDON FAMILY TRUST'S OBLIGATION TO COMPANY

                  The Gordon Family Trust must repay to the Company the
aggregate amount paid by the Company under Section A of ARTICLE 4 of this
Agreement, as premiums on the Policy (plus any payments made by the Company with
respect to the Surrendered Policies) (such amount being hereinafter referred to
as the "Net Payment Amount"). This repayment must be made in accordance with
ARTICLES 7 and 10 of this Agreement.

                                    ARTICLE 6

                              ASSIGNMENT OF POLICY

                  The Gordon Family Trust hereby collaterally assigns, and
grants a security interest in, all of its right, title and interest in and to
the Policy to the Company as security for repayment of the Net Payment Amount.
Such collateral assignment shall not be altered or changed without the written
consent of the Company.

                                    ARTICLE 7

                                  DEATH CLAIMS

                  A. When the survivor of the Husband and Wife dies, the Company
shall be entitled to receive a portion of the death benefits provided under the
Policy. The amount to which the Company shall be entitled shall be the Net
Payment Amount less any repayments made by the Gordon Family Trust to the
Company prior to the death of the survivor of the Husband and Wife; provided,
however, that upon receipt of such amount by the Company, the Company shall
release the collateral assignment of the Policy made by the Gordon Family Trust
to the Company pursuant to ARTICLE 6 of this Agreement. The receipt of such
amount by the Company shall constitute satisfaction of the Gordon Family Trust's
obligation under ARTICLE 5 of this Agreement. To the extent, if any, the death
benefits under the Policy are insufficient to pay in full the Net Payment Amount
less any repayments made by the Gordon Family Trust to the Company prior to the
death of the survivor of the Husband and Wife, the Gordon Family Trust shall be
liable to the Company for the amount of such insufficiency.

                  B. When the survivor of the Husband and Wife dies, the
beneficiary or beneficiaries named by the Gordon Family Trust (or

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by its assignees) shall be entitled to receive the amount, if any, of the death
benefits provided under the Policy in excess of the amount, if any, payable to
the Company under Section A of this ARTICLE 7. Such amount shall be paid under
the settlement option elected by the Gordon Family Trust (or by its assignees).

                  C. If any interest is due upon the death benefits provided
under the Policy, the Company and the beneficiary or beneficiaries named by the
Gordon Family Trust (or by its assignees) shall share such interest in the same
proportions as their respective shares of such death benefits (as provided in
Sections A and B, respectively, of this ARTICLE 7) shall bear to the total death
benefits provided under the Policy excluding such interest.

                  D. If, upon the death of the survivor of the Husband and Wife,
there is a refund of unearned premium under the Policy, then any such refund
shall be divided between the Company and the beneficiary or beneficiaries named
by the Gordon Family Trust (or by its assignees) in the same proportions as
their respective shares of the last premium payment made by the Company and the
Gordon Family Trust, respectively.

                                    ARTICLE 8

                       DIVISION OF THE NET CASH SURRENDER
                               VALUE OF THE POLICY

                  A. If the Policy is surrendered (which the then Trustees of
the Gordon Family Trust, in their sole discretion, shall have the right to do at
any time), the Company shall thereupon be entitled to receive the Net Payment
Amount less any repayments made by the Gordon Family Trust to the Company prior
to such surrender. To the extent, if any, the net cash surrender value of the
Policy is insufficient to pay in full the Net Payment Amount less any repayments
made by the Gordon Family Trust to the Company prior to such surrender, the
Gordon Family Trust shall be liable to the Company for the amount of such
insufficiency.

                  B. The Gordon Family Trust (or its assignees) shall be
entitled to receive any balance of the net cash surrender value of the Policy.

                                    ARTICLE 9

                            TERMINATION OF AGREEMENT

                  This Agreement shall terminate when any of the following
events occur:

                  A. Termination of the Gordon Family Trust;

                  B. Upon the election of the aggrieved party, if either the
Company or the Gordon Family Trust shall fail for any reason to make payment of
any portion of the Premium due on the Policy as

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<PAGE>   5

required by ARTICLE 4 of this Agreement on or prior to the due date thereof;
provided, however, that any election to terminate this Agreement under this
Section B must be made within ninety (90) days after the failure to make the
required payment occurs; and provided further, however, that the election to
terminate this Agreement by the Gordon Family Trust shall be in addition to all
of the other rights and remedies at law or in equity of the Gordon Family Trust
against the Company for its failure to pay any portion of the Premium it was
required to make; or

                  C. Full repayment by the Gordon Family Trust of the Net
Payment Amount; provided, however, that upon receipt of such repayment the
Company shall release the collateral assignment of the Policy by the Gordon
Family Trust pursuant to ARTICLE 6 hereof.

                                   ARTICLE 10

                            DISPOSITION OF POLICY ON
                            TERMINATION OF AGREEMENT

                  If the Policy is surrendered by the then Trustees of the
Gordon Family Trust or this Agreement is terminated under Section A or Section B
of ARTICLE 9 hereof, the Gordon Family Trust shall have one hundred twenty (120)
days in which to repay to the Company the Net Payment Amount less any repayments
made by the Gordon Family Trust to the Company prior to the termination of this
Agreement. Upon receipt of such amount, the Company shall release the collateral
assignment of the Policy made by the Gordon Family Trust to the Company pursuant
to ARTICLE 6 of this Agreement. If the Gordon Family Trust does not repay such
amount within such one hundred twenty (120) day period, the Company may enforce
its rights against the Gordon Family Trust under this Agreement in any way it
sees fit, subject, however, to the Gordon Family Trust's right to set off
against any claim made by the Company any damages suffered by or claims of the
Gordon Family Trust to the extent this Agreement was terminated by the Gordon
Family Trust pursuant to Section B of ARTICLE 9 hereof.

                                   ARTICLE 11

                            INSURANCE COMPANY A PARTY

                  The Insurance Company is a party to this Agreement and hereby
acknowledges and agrees to be bound by the terms and provisions hereof,
including without limitation the provisions of ARTICLE 5 and ARTICLE 6 hereof,
and shall be fully discharged from any and all liability under the terms of any
policy issued by it, which is subject to the terms of this Agreement, upon
payment or other performance of its obligations in accordance with the terms and
provisions of such policy and this Agreement.

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                                   ARTICLE 12

                              ASSIGNMENT BY COMPANY

                  The Company is prohibited from assigning its right, title or
interest in and to the Policy (or any portion thereof) to anyone other than the
Gordon Family Trust (or its assignees).

                                   ARTICLE 13

                             AMENDMENT OF AGREEMENT

                  This Agreement shall not be modified or amended except by a
written agreement signed by the Company and the Gordon Family Trust. This
Agreement shall be binding upon the successors and assigns of each party hereto.

                                   ARTICLE 14

                                  GOVERNING LAW

                  This Agreement shall be deemed a contract made under the laws
of, and executed and delivered in, the State of Florida, and for all purposes
shall be construed and interpreted in accordance with the laws of such State
without reference to conflicts of laws principles.

                                   ARTICLE 15

                                 ATTORNEYS' FEES

                  In the event that either party to this Agreement institutes
suit against the other party to this Agreement to enforce or declare any of
their respective rights or obligations hereunder, the prevailing party in such
action shall be entitled to recover from the other party all reasonable costs
thereof, including reasonable attorneys' and paralegals' fees and costs incurred
before and at trial and at all tribunal levels, and whether or not suit or any
other proceeding is instituted.

                                   ARTICLE 16

                                ENTIRE AGREEMENT

                  This Agreement constitutes the entire final agreement among
the parties with respect to, and supersedes any and all prior and
contemporaneous agreements between or among the parties hereto both oral and
written concerning, the subject matter hereof and may

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<PAGE>   7

not be amended, modified or terminated except by a writing signed by the parties
hereto.

                                   ARTICLE 17

                                  COUNTERPARTS

                  This Agreement may be executed in counterparts, each of which
shall be an original, but all of which together shall constitute one and the
same instrument.

                  IN WITNESS WHEREOF, the parties have executed this Agreement
effective as of the date first above written.

                                        /s/  DAVID L. EPSTEIN
                                        ------------------------------------
                                        DAVID L. EPSTEIN, as Co-Trustee of
                                        the Gordon Family Trust

                                        /s/  RICHARD D. MONDRE
                                        ------------------------------------
                                        RICHARD D. MONDRE, as Co-Trustee of
                                        the Gordon Family Trust

                                        PRECISION RESPONSE CORPORATION, a
                                        Florida corporation

                                        By:  /s/  DAVID L. EPSTEIN
                                             --------------------------------
                                             David L. Epstein,
                                             Chief Executive Officer

This Split Dollar Agreement and Collateral Assignment relating to the Policy was
recorded by Sun Life Assurance Company of Canada on February 11, 2000.

                                   SUN LIFE ASSURANCE COMPANY OF CANADA

                                   By: /s/ CAROL J. MACKAY
                                       --------------------------------
                                       Name:  Carol J. MacKay
                                       Title: Customer Service Administrator

     RECORDED
   FEB 11 2000

SUN LIFE OF CANADA

                                      -7-

<PAGE>   8

                                   SCHEDULE A

                          INSURANCE POLICY ON THE JOINT
                          LIVES OF MARK AND GAIL GORDON

<TABLE>
<CAPTION>
Sun Life
Assurance
Company of                                                                              Annual
Canada                                                                                  Planned
Policy Number               Type of Policy                  Face Amount                 Premium
-------------               --------------                  -----------                 -------
<S>                         <C>                             <C>                         <C>
#020044604                  Second-to-die                   $5,000,000                  $25,832
</TABLE><PAGE>   1
                                                                   EXHIBIT 10.58

                              EMPLOYMENT AGREEMENT

         EMPLOYMENT AGREEMENT, dated and effective as of November 15, 1999, by
and between PRECISION RESPONSE CORPORATION, a corporation organized and existing
under the laws of the State of Florida (hereinafter referred to as "Employer"),
and JOSEPH E. GILLIS (hereinafter referred to as "Employee").

                              W I T N E S S E T H:

         WHEREAS, Employer is a Florida corporation engaged in interactive
customer service and marketing through the integration of its teleservicing,
Internet, database management and marketing and fulfillment capabilities;

         WHEREAS, Employer desires to continue to employ Employee upon the terms
and conditions set forth below and Employee desires to accept such continued
employment upon such terms and conditions; and

         WHEREAS, Employer and Employee desire to set forth in writing the terms
and conditions of their agreements and understandings with respect to Employee's
employment by Employer.

         NOW, THEREFORE, the parties agree as follows:

         1.       EMPLOYMENT

                  Employer hereby employs Employee, and Employee hereby accepts
employment by Employer, upon the terms and conditions set forth in this
Employment Agreement.

         2.       TERM

                  Subject to the provisions for earlier termination set forth in
Section 9 hereof, this Employment Agreement shall commence on the date hereof
and shall continue until 5:00, p.m., December 31, 2001 (the "Initial Employment
Term"), with the Initial Employment Term to be automatically renewed and
extended for consecutive additional one year periods unless, at least ninety
(90) days prior to the expiration of the Initial Employment Term or any one year
renewal period thereof, either party hereto delivers to the other party hereto
written notice of such party's termination of this Agreement at the expiration
of the Initial Employment Term or any one year renewal period thereof (as the
case may be). The Initial Employment Term together with any or all one year
renewal periods thereof are hereinafter collectively referred to as the
"Employment Term".

<PAGE>   2

         3.       EMPLOYEE'S REPRESENTATIONS AND WARRANTIES

                  Employee represents and warrants to Employer that Employee is
free to accept employment with Employer as contemplated herein and has no other
written or oral obligations or commitments of any kind or nature which would in
any way interfere with Employee's acceptance of employment pursuant to the terms
hereof or the full performance of Employee's obligations hereunder or the
exercise of Employee's best efforts in Employee's employment hereunder or which
would otherwise pose any conflict of interest.

         4.       DUTIES AND EXTENT OF SERVICES

                  A. DUTIES. Employee's duties and responsibilities hereunder
shall be those reasonably assigned to Employee from time to time by Employer,
consistent with the following: Employee shall, unless and until otherwise
determined by Employer, serve as Employer's Vice President and Treasurer,
subject to the direction of Employer's Chief Financial Officer. Employee shall
report directly to Employer's Chief Financial Officer. Employee agrees to devote
Employee's full and exclusive time, skill, attention and energy diligently and
competently to perform the duties and responsibilities properly assigned to
Employee hereunder, or pursuant hereto.

                  B. RULES AND REGULATIONS. Employee agrees to abide by the
rules and regulations of Employer promulgated by Employer from time to time with
respect and applicable to Employer's similarly-situated employees generally,
which are all hereby incorporated by reference and made a part of this
Employment Agreement.

         5.       COMPENSATION

                  A. BASE COMPENSATION. Subject to the provisions of Section 9
of this Employment Agreement, Employer shall pay salary to Employee ("Salary")
based upon the rate of $ 140,000 per annum from the date hereof until April 1,
2000, at which time Employer's Chief Financial Officer shall review Employee's
Salary. Employer may decide, in its sole discretion, to increase (but not to
decrease) the Salary at that time or at any time during the Employment Term.
Salary shall be payable in accordance with Employer's normal payroll practices
for its employees and shall be subject to payroll deductions and tax
withholdings in accordance with Employer's usual practices and as required by
law.

                  B. BONUS COMPENSATION. Employee shall receive an annual bonus,
the amount of which shall be determined by Employer in its sole and absolute
discretion in a manner consistent with Employer's then current bonus plan which
may be amended from time to time (the "Bonus Amount"). Each annual Bonus Amount
shall be paid on or before April 1st of each year of the Employment Term. The
Bonus Amount payable on or before each April 1st shall be based upon Employee's
performance during the calendar year immediately preceding such April 1st. Each
Bonus Amount shall be subject to payroll deductions and tax withholdings in
accordance with Employer's usual payroll practices and as required by law.

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<PAGE>   3

         6.       FRINGE BENEFITS AND EXPENSES

                  A. EMPLOYEE BENEFITS. Employee shall be entitled to such
benefits and fringe benefits (such as health, dental, life and disability
insurance) as are made available by Employer from time to time, in Employer's
sole discretion, to all other similarly-situated employees generally.

                  B. EXPENSES. Employer shall reimburse Employee for Employee's
reasonable out-of-pocket costs and expenses incurred in connection with the
performance of Employee's duties and responsibilities hereunder, subject to
Employee's presentation of appropriate documentation and, if requested,
justification therefor, and provided that the types and amounts of expenses
incurred are consistent with, in Employer's judgment, Employer's policies and
practices.

         7.       VACATIONS

                  Employee shall be entitled to 30 days of paid time off ("PTO")
for vacation, personal and sick days each full year of the Employment Term, with
full compensation (provided, however, that Employee shall not be entitled to be
compensated for any unused PTO days upon termination of employment). The PTO
days are exclusive of any Employer recognized holidays. The periods during which
Employee shall be absent from work for vacation shall be at the reasonable
discretion of Employer.

         8.       FACILITIES

                  Employer shall provide and maintain (or cause to be provided
and maintained) such facilities, equipment, supplies and personnel as it
reasonably deems necessary for Employee's performance of Employee's duties and
responsibilities under this Employment Agreement.

         9.       TERMINATION OF EMPLOYMENT

                  A. TERMINATION EVENTS. Employee's employment under this
Employment Agreement may be terminated by Employer only as follows: with or
without Cause (as hereinafter defined), effective upon the delivery of written
notice to Employee; upon Employee's death; or upon Employee becoming Disabled
(as later defined) and receiving written notice of termination from Employer to
that effect. Employee may terminate Employee's employment under this Employment
Agreement without being in breach hereunder by giving written notification of
Employee's resignation to Employer which shall specify a resignation date no
earlier than thirty (30) days following the date of delivery of such notice of
resignation.

                  B. DEFINITIONS OF CAUSE AND DISABLED. For purposes of this
Employment Agreement, "Cause" shall mean and include: (i) commission of a
felony, or commission of acts of fraud, dishonesty, or the like; (ii) habitual
drunkenness during business hours or at Employer's premises; (iii) illicit use
of drugs during business hours or at Employer's premises; (iv) abandonment of
employment duties; (v) gross negligence in the performance of employment duties;
(vi) an act or omission on the part of Employee not directed by Employer which
results in or contributes to

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<PAGE>   4

Employer being sanctioned or penalized by any governmental or quasi-governmental
authority or body, or any stock exchange or body regulating or governing
publicly-traded companies (including the NASD); (vii) insubordination; or (viii)
breach by Employee of this Employment Agreement which, if curable, is not cured
by Employee within thirty (30) days following Employee's receipt of written
notice thereof. Employee shall be deemed "Disabled" for purposes of this
Agreement (a) if, in the reasonable judgment of Employer, Employee is unable,
due to physical, mental or emotional illness or injury, to perform substantially
all of Employee's duties and responsibilities for Employer for a continuous
period of ninety (90) days, or (b) if Employee is adjudicated as an incompetent
or has a guardian appointed to handle Employee's affairs.

                  C. EFFECT OF TERMINATION FOR CAUSE OR EMPLOYEE'S RESIGNATION.
In the event that Employee's employment under this Employment Agreement is
terminated by Employer with Cause, or because Employee resigns from or quits
Employee's employment, Employer shall pay to Employee, within thirty (30) days
following the date of such termination or resignation, subject to Employer's
right to set off any damages resulting from Employee's termination with Cause or
resignation effected without giving the required notice, the Salary, if any,
accrued and unpaid through the date of termination, and shall pay and provide to
Employee the amounts and items payable and to be provided under Section 6
through the date of such termination; and Employee shall not be entitled to any
other compensation, remuneration or other sums provided for in this Employment
Agreement or to which Employee might otherwise be entitled hereunder or at law
or in equity, including, without limitation, any accrued or unpaid Bonus Amount.

                  D. COMPENSATION UPON DEATH OR DISABILITY. Upon the death of
Employee, or termination of employment because Employee is Disabled, Employer
shall pay to Employee, Employee's legal guardian or the legal representative of
Employee's estate (or heir as designated by the legal representative of
Employee's estate at such time), within thirty (30) days following the date of
Employee's death or termination, the Salary and declared Bonus Amount, if any,
accrued and unpaid through the date of termination and shall pay and provide to
Employee, Employee's legal guardian or the legal representative of Employee's
estate the amounts and items payable and to be provided under Section 6 through
the date of such termination; and Employee (or such legal guardian, legal
representative or any heirs) shall not be entitled to any other compensation,
remuneration or other sums provided for in this Employment Agreement or to which
Employee might otherwise be entitled hereunder or at law or in equity.

                  E. COMPENSATION UPON TERMINATION WITHOUT CAUSE AND RESIGNATION
UPON SIGNIFICANT CHANGE IN SCOPE OF JOB RESPONSIBILITIES OR RELOCATION.
Notwithstanding anything in subsection C. of this Section 9, in the event that
Employer (or its successor) terminates Employee's employment under this
Employment Agreement without Cause (including, without limitation, upon a Change
in Control as hereinafter defined) or Employee resigns Employer's employment
within ninety (90) days of either a significant change in the scope of
Employee's job responsibilities or Employer's requiring Employee, without
Employee's prior written consent, to relocate Employee's office to a location
other than northern Miami-Dade County (i.e, not any further south in MiamiDade
County than the location of Employer's executive offices as of the date of this
Employment Agreement), Broward County or Palm Beach County, Florida, Employee's
sole and exclusive compensation and remedy hereunder shall be to receive from
Employer, and Employer shall pay and

                                        4

<PAGE>   5

provide, (i) the amount of Salary and declared Bonus Amount, if any, accrued and
unpaid through the date of termination (provided, however, that, in the event
that a Bonus Amount for the calendar year in which the date of termination has
occurred and/or prior calendar year has not been declared prior to the date of
termination, the Bonus Amount for such calendar year shall be determined on a
pro-rata basis consistent with Employer's bonus plan for such calendar year and
Employer's overall accrual for employee bonuses for the relevant calendar
year(s) through the date of termination), and the amounts and items payable or
to be provided under Section 6 through the date of termination, payable within
thirty (30) days following termination of employment, (ii) the Salary and the
amounts and items payable or to be provided under Section 6.A. that Employee
would have received during the one year period following the date of termination
of Employee's employment, as and when it would have been payable or been
provided if Employee had remained an employee of Employer for such additional
one year period, provided, however, that with respect to any such benefits
Employer shall have the right, if unable to provide to Employee or Employer
otherwise elects, in its sole discretion, to pay Employee the monetary
equivalent of any such benefits in lieu of providing same to Employee, and (iii)
an amount equal to the average of the Bonus Amount (and/or annual bonus amount,
as the case may be) paid to Employee during the last two years prior to the date
of termination, which amount shall be payable in twelve equal consecutive
monthly installments commencing one month from the date of termination. For
purposes of this Subsection E., (x) a "Change in Control" means that (1) neither
Mark Gordon (for these purposes, counting all common stock directly or
indirectly beneficially owned by Mark Gordon's Affiliates) nor David Epstein
(for these purposes, counting all common stock directly or indirectly
beneficially owned by David Epstein's Affiliates) beneficially owns at least 10%
of the issued and outstanding common stock of Employer or its successor, (2)
neither Mark Gordon (for these purposes, counting all common stock directly or
indirectly beneficially owned by Mark Gordon's Affiliates) nor David Epstein
(for these purposes, counting all common stock directly or indirectly
beneficially owned by David Epstein's Affiliates) is the stockholder
beneficially owning the highest number of issued and outstanding shares of
common stock of Employer or its successor, or (3) neither Mark Gordon nor David
Epstein occupies the position of Chairman of the Board, Chief Executive Officer
or President of Employer; (y) "Affiliate" means, with respect to Mark Gordon or
David Epstein, an immediate family member of his, a trust principally for his
benefit and/or the benefit of his family members and/or lineal descendants, or a
family limited partnership or any other entity the direct or indirect beneficial
or pecuniary owners of which are, principally, him, his immediate family members
and/or trusts principally for the benefit of him, his family members and/or
lineal descendants; and (z) "Immediate family members" mean, with respect to
Mark Gordon or David Epstein, his spouse, children, parents, siblings or other
lineal descendants.

                  F. KEY-MAN INSURANCE. In the event that Employer has obtained
or obtains a keyman insurance policy (the "Policy") on the life of Employee,
Employer shall be the sole owner thereof and all proceeds payable in respect
thereof shall be the property solely of Employer. In the event that Employee's
employment terminates for any reason other than Employee's death, Employee may
request that the Policy be assigned to Employee by giving written notice to
Employer to that effect. Subject to obtaining any requisite consent from the
insurer, Employer shall, if Employee has so requested, assign the Policy to
Employee subject to Employee's reimbursement to Employer of any premiums paid by
Employer which relate to any period following the date of termination of
Employee's employment, and the cash value, if any, of the Policy. In the event
that Employer desires

                                        5

<PAGE>   6

to obtain any such Policy, Employee shall fully cooperate in Employer's efforts,
including submitting to medical exams and tests and executing and delivering
applications and information statements.

         10.      NON-DISCLOSURE OF CONFIDENTIAL INFORMATION

                  A. CONFIDENTIAL INFORMATION. Employee acknowledges that
Employee has been informed by Employer of Employer's policy to maintain as
secret and confidential all information and materials relating to (i) the
financial condition, operations, business and interests of Employer, (ii) the
systems, technology, know-how, records, products, services, cost information,
inventions, computer and Internet software, marketing and sales techniques
and/or programs, methods, methodologies, manuals, lists and other trade secrets
from time to time acquired, sold, developed, maintained and/or used by Employer,
and (iii) the nature and terms of Employer's relationships with its clients,
suppliers, lenders, underwriters, vendors, consultants, independent contractors,
attorneys, accountants and employees (all such information and materials being
hereinafter collectively referred to as "Confidential Information"). Employee
further acknowledges that such Confidential Information is of great value to
Employer and has been developed by Employer as a result of substantial effort
and expense. Therefore, Employee understands that it is reasonably necessary to
protect Employer's good will, trade secrets and business interests that Employee
agree and, accordingly, Employee does hereby agree, that Employee will not
directly or indirectly (except where authorized by the Board of Directors,
Chairman of the Board, Chief Executive Officer or President of Employer for the
benefit of Employer and/or as required in the course of employment) at any time
hereafter divulge or disclose for any purpose to any persons, firms,
corporations or other entities (hereinafter referred to collectively as "Third
Parties"), or use or cause or authorize any Third Parties to use, any such
Confidential Information, except as otherwise required by law. Any software,
technology, know-how, trade secrets or intellectual property rights of any kind
developed by Employee during the period of his employment with Employer which in
any way relate or have application or value to Employer's business shall be the
property, as between Employee and Employer, solely of Employer.

                  B. EMPLOYER'S MATERIALS. In accordance with the foregoing,
Employee furthermore agrees that (i) Employee will at no time retain or remove
from the premises of Employer any products, prototypes, drawings, notebooks,
software programs or discs, tapes or similar containers of software, manuals,
data, books, records, materials or documents of any kind or description for any
purpose unconnected with the strict performance of Employee's duties with
Employer and (ii) upon the cessation or termination of Employee's employment
with Employer for any reason, Employee shall forthwith deliver or cause to be
delivered up to Employer any and all drawings, notebooks, software programs or
discs, tapes or similar containers of software, manuals, data, books, records,
materials and other documents and materials in Employee's possession or under
Employee's control relating to any Confidential Information or any other
material or thing which is the property of Employer.

         11.      COVENANT-NOT-TO-COMPETE

                  In view of (a) the Confidential Information known to and to be
obtained by or disclosed to Employee, and (b) the consideration payable to
Employee under this Employment

                                        6

<PAGE>   7

Agreement, and as a material inducement to Employer to enter into this
Employment Agreement and to continue to employ Employee, Employee covenants and
agrees that, (i) for as long as Employee is employed by Employer and for a
period of 24 months after the date Employee ceases for any reason to be employed
by Employer, Employee shall not, directly or indirectly, (A) sell any products
or services sold or offered by Employer to any person or entity who is or was a
client of Employer at any time during Employee's employment with Employer and
for or to whom Employer is performing services or selling products or for or to
whom Employer has performed services or sold products at any time during the
one-year period ending on Employee's termination of employment or (B) solicit
the services of, or hire, directly or indirectly, whether on Employee's own
behalf or on behalf of others, any managerial or executive employee, account
manager, programmer, information services employee (including, without
limitation, network or other information services or Internet operation
employee), database management or marketing employee or financial or accounting
personnel of Employer who was or is employed by Employer at any time during the
two-year period ending on the date of termination of Employee's employment or
the two-year period commencing on the date of termination of Employee's
employment, or (ii) for as long as Employee is employed by Employer and for a
period of 12 months after the date Employee ceases for any reason to be employed
by Employer, Employee shall not, directly or indirectly, engage in any venture,
enterprise, activity or business, passively or actively, as an owner,
consultant, adviser, participant, employee, agent or in any other capacity,
competitive with the business of Employer anywhere within the continental United
States. Employee acknowledges that the business of Employer is national in
scope, that one can effectively compete with such business from anywhere in the
continental United States, and that, therefore, such geographical area of
restriction is reasonable in the circumstances to protect Employer's trade
secrets and other legitimate business interests.

         12.      EMPLOYER'S REMEDIES FOR BREACH OF SECTIONS 10 AND 11

                  Employee covenants and agrees that if Employee shall violate
or breach any of Employee's covenants or agreements provided for in Section 10
or 11 hereof, Employer shall be entitled to an accounting and repayment of all
profits, compensation, commissions, remunerations and benefits which Employee
directly or indirectly has realized and realizes as a result of, growing out of
or in connection with any such violation or breach. In addition, in the event of
a breach or violation or threatened or imminent breach or violation of any
provisions of Section 10 or 11 hereof, Employer shall be entitled to a temporary
and permanent injunction or any other appropriate decree of specific performance
or equitable relief from a court of competent jurisdiction in order to prevent,
prohibit or restrain any such breach or violation or threatened or imminent
breach or violation by Employee, by Employee's partners, agents,
representatives, servants, employers or employees and/or by any Third Parties.
Employer shall be entitled to such injunctive or other equitable relief in
addition to any ascertainable damages which are suffered, together with
reasonable attorneys' and paralegals' fees and costs and other costs incurred in
connection with any such litigation, both before and at trial and at all
tribunal levels. It is understood that resort by Employer to such injunctive or
other equitable relief shall not be deemed to waive or to limit in any respect
any other rights or remedies which Employer may have with respect to such breach
or violation.

                                        7

<PAGE>   8

         13.      REASONABLENESS OF RESTRICTIONS

                  A. REASONABLENESS. Employee acknowledges that any breach or
violation of Section 10 or 11 hereof will cause irreparable injury and damage
and incalculable harm to Employer and that it would be very difficult or
impossible to measure all of the damages resulting from any such breach or
violation. Employee further acknowledges that Employee has carefully read and
considered the provisions of Sections 10, 11 and 12 hereof and, having done so,
agrees that the restrictions and remedies set forth in such Sections (including,
but not limited to, the time period, geographical and types of restrictions
imposed) are fair and reasonable and are reasonably required for the protection
of the business, trade secrets, interests and good will of Employer.

                  B. SEVERABILITY. Employee understands and intends that each
provision and restriction agreed to by Employee in Sections 10, 11 and 12 hereof
shall be construed as separate and divisible from every other provision and
restriction. In the event that any one of the provisions of, or restrictions in,
Sections 10, 11 and/or 12 hereof shall be held to be invalid or unenforceable,
and is not reformed by a court of competent jurisdiction (which a court, in lieu
of striking a provision entirely, is urged by the parties to do), the remaining
provisions thereof and restrictions therein shall nevertheless continue to be
valid and enforceable as though the invalid or unenforceable provisions or
restrictions had not been included. In the event that any such provision
relating to time period, geographical and/or type of restriction shall be
declared by a court of competent jurisdiction to exceed the maximum or
permissible time period, geographical or type of restriction such court deems
reasonable and enforceable, said time period, geographical and/or type of
restriction shall be deemed to become and shall thereafter be the maximum time
period or geographical area and/or type of restriction which such court deems
reasonable and enforceable.

                  C. SURVIVABILITY. The restrictions, acknowledgments, covenants
and agreements of Employee set forth in Sections 10, 11, 12 and 13 of this
Employment Agreement shall survive any termination of this Employment Agreement
or of Employee's employment (for any reason, including expiration of the
Employment Term).

                  D. DEFINITION OF EMPLOYER. For purposes of Sections 10, 11, 12
and 13 of this Employment Agreement, the term "Employer" includes the Employer
and any parent corporation of Employer and all direct and indirect subsidiaries
of Employer and its parent corporation (if any).

         14.      LAW APPLICABLE

                  This Employment Agreement shall be governed by and construed
pursuant to the laws of the State of Florida.

         15.      NOTICES

                  Any notices required or permitted to be given pursuant to this
Employment Agreement shall be sufficient if in writing, and delivered
personally, by commercial courier service or sent by certified mail, return
receipt requested, and sent to Employer's executive offices, to the

                                        8

<PAGE>   9

attention of the President, if sent to Employer, and to Employee's then current
residence, if sent to Employee.

         16.      SUCCESSION

                  This Employment Agreement shall inure to the benefit of and be
binding upon the parties hereto and their respective legal representatives,
heirs, assignees and/or successors in interest of any kind whatever; PROVIDED,
HOWEVER, that Employee acknowledges and agrees that Employee cannot assign or
delegate any of Employee's rights, duties, responsibilities or obligations
hereunder to any other person or entity. Employer shall have the right to assign
its rights and delegate its duties under this Employment Agreement.

         17.      ENTIRE AGREEMENT

                  This Employment Agreement constitutes the entire final
agreement between the parties with respect to, and supersedes any and all prior
and contemporaneous agreements between the parties hereto both oral and written
concerning, the subject matter hereof and may not be amended, modified or
terminated except by a writing signed by the parties hereto.

         18.      SEVERABILITY

                  If any provision of this Employment Agreement shall be held to
be invalid or unenforceable, and is not reformed by a court of competent
jurisdiction, such invalidity or unenforceability shall attach only to such
provision and shall not in any way affect or render invalid or unenforceable any
other provision of this Employment Agreement, and this Employment Agreement
shall be carried out as if such invalid or unenforceable provision were not
herein contained.

         19.      NO WAIVER

                  A waiver of any breach or violation of any term, provision or
covenant herein contained shall not be deemed a continuing waiver or a waiver of
any future or past breach or violation. No oral waiver shall be binding.

         20.      ATTORNEYS' FEES

                  In the event that either of the parties to this Employment
Agreement institutes suit against the other party to this Employment Agreement
to enforce or declare any of their respective rights hereunder, the prevailing
party in such action shall be entitled to recover from the other party all
reasonable costs thereof, including reasonable attorneys' and paralegals' fees
and costs incurred before and at trial and at all tribunal levels, and whether
or not suit or any other proceeding is instituted.

                                        9

<PAGE>   10

         21.      COUNTERPARTS

                  This Employment Agreement may be executed in counterparts,
each of which shall be an original, but both of which together shall constitute
one and the same instrument.

         22.      INDEPENDENT COUNSEL

                  EMPLOYER STRONGLY RECOMMENDS TO EMPLOYEE THAT EMPLOYEE RETAIN
INDEPENDENT LEGAL COUNSEL TO ADVISE EMPLOYEE WITH RESPECT TO THIS EMPLOYMENT
AGREEMENT BEFORE EMPLOYEE SIGNS IT.

         IN WITNESS WHEREOF, the undersigned have hereunto set their hands on
the day and year first above written.

                                 EMPLOYER:

                                 PRECISION RESPONSE CORPORATION, a Florida
                                 corporation

                                 By:  /s/ DAVID EPSTEIN
                                      ----------------------------------------
                                      David Epstein, Chief Executive Officer

                                 EMPLOYEE:

                                 /s/  JOSEPH E. GILLIS
                                 -------------------------------------
                                 JOSEPH E. GILLIS

                                       10

<PAGE>   11

                     FIRST AMENDMENT TO EMPLOYMENT AGREEMENT

         This Amendment to Employment Agreement (this "Amendment") dated and
effective as of JANUARY 13, 2000, by and between Precision Response Corporation,
a corporation organized and existing under the laws of the State of Florida
(hereinafter referred to as "Employer"), and Joseph E. Gillis hereinafter
referred to as ("Employee").

                               W I T N E S S E T H

         WHEREAS, Employer currently employs Employee pursuant to an Employment
Agreement dated November 15, 1999 by and between Employer and Employee; and

         WHEREAS, Employer and Employee desire to amend the Employment Agreement
as set forth herein.

         NOW THEREFORE, the parties agree that the Employment Agreement shall be
amended as of and after the date hereof as follows:

         Section 9 is hereby amended by the addition of the following
Subsection G:

         G.       EXCISE TAX TREATMENT. If any of the payments or benefits to be
                  received by Employee in connection with a Change in Control
                  (as defined in Subsection 9E.) pursuant to the terms of this
                  agreement or any other plan, arrangement or agreement (such
                  payments or benefits the "Total Payments") will be subject to
                  any excise tax imposed by Section 4999 of the Internal Revenue
                  of 1986, as amended (the "Code"), then, after taking into
                  account any reduction in the Total Payments provided by
                  Section 280G of the Code in such other plan, arrangement or
                  agreement, the payments made pursuant to Subsection 9E. of
                  this Employment Agreement shall be reduced to the extent
                  necessary so that no portion of the Total Payments is subject
                  to the excise tax but only if (i) the net amount of such Total
                  Payments, as so reduced (and after subtracting the net amount
                  of federal, state and local income taxes on such reduced Total
                  Payments) is greater than or equal to (ii) the net amount of
                  such Total Payments without such reduction (but after
                  subtracting the net amount of federal, state and local income
                  taxes on such Total Payments and the amount of excise tax to
                  which the Employee would be subject in respect of such
                  unreduced Total Payments).

<PAGE>   12

         IN WITNESS WHEREOF, the undersigned have caused this Amendment to be
duly executed as of the day and year first above written.

                             PRECISION RESPONSE CORPORATION

                             BY: /s/ RICHARD D. MONDRE
                                 --------------------------------------
                                 Exec. Vice Pres.

                                 /S/  JOSEPH E. GILLIS
                                 --------------------------------------
                                 Joseph E. Gillis

                                        2

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