Document:

INDEMNIFICATION AGREEMENT

 EXHIBIT 10.24 
  
 INDEMNIFICATION AGREEMENT 
  
 THIS INDEMNIFICATION AGREEMENT (“Agreement”) is made as of the
         day of             ,             , by and between CERADYNE,
INC., a Delaware corporation (the “Company”), and
                                        
(“Indemnitee”). 
  
 WHEREAS, the Company and Indemnitee
recognize the increasing difficulty in obtaining directors’ and officers’ liability insurance, the significant increases in the cost of such insurance and the general reductions in the coverage of such insurance; 
  
 WHEREAS, the Company and Indemnitee further recognize the substantial
increase in corporate litigation in general, subjecting directors and officers to expensive litigation risks at the same time as the availability and coverage of liability insurance has been severely limited; 
  
 WHEREAS, Indemnitee does not regard the current protection available as
adequate under the present circumstances, and Indemnitee and other directors and officers of the Company may not be willing to continue to serve as directors and officers without additional protection; 
  
 WHEREAS, the Company desires to attract and retain the services of highly
qualified individuals, such as Indemnitee, to serve as directors and officers of the Company, and to indemnify such directors and officers so as to provide them with the maximum protection permitted by law; and 
  
 WHEREAS, the Indemnitee will be relying on the agreements of the Company
herein in remaining as a director and/or officer of the Company. 
  
 NOW, THEREFORE, the Company and Indemnitee hereby agree as follows: 
  
 1.    Indemnification. 
  
         (a)    Third-Party Proceedings.  If Indemnitee is or was a party or is threatened to be made a party to any threatened, pending or
completed action, suit or proceeding, whether civil, criminal, administrative or investigative (other than an action by or in the right of the Company) by reason of (i) the fact that Indemnitee is or was a director, officer, employee or agent of the
Company, or any subsidiary of the Company, or (ii) any action or inaction on the part of Indemnitee in Indemnitee’s capacity as a director or officer of the Company, or (iii) the fact that Indemnitee is or was serving at the request of the
Company as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other enterprise, then the Company shall indemnify Indemnitee against expenses (including attorneys’ fees), judgments, fines and
amounts paid in settlement (if such settlement is approved in advance by the Company, which approval shall not be unreasonably withheld) actually and reasonably incurred by Indemnitee in connection with such action, suit or proceeding, if Indemnitee
acted in good faith and in a manner Indemnitee reasonably believed to be in or not opposed to the best interests of the Company, and, with respect to any criminal action or proceeding, had no reasonable cause to believe Indemnitee’s conduct was
unlawful. The termination of any action, suit or proceeding by judgment, order, settlement, conviction, or upon a plea of nolo contendere or its equivalent, shall not, of itself, create a presumption that Indemnitee did not act in good faith and in
a manner which Indemnitee reasonably believed to be in or not opposed to the best interests of the Company, or, with respect to any criminal action or proceeding, had reasonable cause to believe that Indemnitee’s conduct was unlawful.

         (b)    Proceedings By or in the
Right of the Company.  If Indemnitee was or is a party or is threatened to be made a party to any threatened, pending or completed action, suit or proceeding by or in the right of the Company or any subsidiary of the Company to procure
a judgment in its favor by reason of (i) the fact that Indemnitee is or was a director, officer, employee or agent of the Company, or any subsidiary of the Company, or (ii) any action or inaction on the part of Indemnitee in Indemnitee’s
capacity as a director or officer of the Company, or (iii) the fact that Indemnitee is or was serving at the request of the Company as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other
enterprise, then the Company shall indemnify Indemnitee against expenses (including attorneys’ fees) and, to the fullest extent permitted by law, amounts paid in settlement, in each case to the extent actually and reasonably incurred by
Indemnitee in connection with the defense or settlement of such action, suit or proceeding, if Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in or not opposed to the best interests of the Company, except that no
indemnification shall be made in respect of any claim, issue or matter as to which Indemnitee shall have been adjudged to be liable to the Company unless and only to the extent that the Court of Chancery or the court in which such action, suit or
proceeding is or was pending shall determine upon application that, despite the adjudication of liability but in view of all the circumstances of the case, Indemnitee is fairly and reasonably entitled to indemnity for such expenses which the Court
of Chancery or such other court shall deem proper. 
  
 2.    Expenses; Indemnification Procedure. 
  
         (a)    Advancement of Expenses.  The Company shall advance all expenses incurred by Indemnitee in connection with the investigation,
defense, settlement or appeal of any civil or criminal action, suit or proceeding referenced in Section 1(a) or (b) hereof (but not amounts actually paid in settlement of any such action, suit or proceeding). Indemnitee hereby undertakes to repay
such amounts advanced only if, and to the extent that, it shall ultimately be determined that Indemnitee is not entitled to be indemnified by the Company as authorized hereby. The advances to be made hereunder shall be paid by the Company to
Indemnitee within twenty (20) days following delivery of a written request therefor by Indemnitee to the Company. 
  
         (b)    Notice/Cooperation by Indemnitee.  Indemnitee shall, as a
condition precedent to his or her right to be indemnified under this Agreement, give the Company notice in writing as soon as practicable of any claim made against Indemnitee for which indemnification will or could be sought under this Agreement. In
addition, Indemnitee shall give the Company such information and cooperation as it may reasonably require and as shall be within Indemnitee’s power. 
  
         (c)    Procedure.  Any indemnification provided for in Section 1
shall be made no later than sixty (60) days after receipt of the written request of Indemnitee. If a claim under this Agreement, under any statute, or under any provision of the Company’s Certificate of Incorporation or Bylaws providing for
indemnification, is not paid in full by the Company within sixty (60) days after a written request for payment thereof has first been received by the Company, Indemnitee may, but need not, at any time thereafter bring an action against the Company
to recover the unpaid amount of the claim and, subject to Section 13 of this Agreement, Indemnitee shall also be entitled to be paid for the expenses (including reasonable attorneys’ fees) of bringing such action. It shall be a defense to any
such action (other than an action brought to enforce a claim for expenses incurred in connection with any action or proceeding in advance of its final disposition) that Indemnitee has not met the standards of conduct which make it permissible under
applicable law for the Company to indemnify Indemnitee for the amount claimed, but the burden of proving such defense shall be on the Company, and Indemnitee shall be entitled to receive interim payments of expenses pursuant to 
  

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 Section 2(a) unless and until such defense may be finally adjudicated by court order or judgment from which no further
right of appeal exists. It is the parties’ intention that if the Company contests Indemnitee’s right to indemnification, the question of Indemnitee’s right to indemnification shall be for the court to decide, and neither the failure
of the Company (including its Board of Directors, any committee or subgroup of the Board of Directors, independent legal counsel, or its shareholders) to have made a determination that indemnification of Indemnitee is proper in the circumstances
because Indemnitee has met the applicable standard of conduct required by applicable law, nor an actual determination by the Company (including its Board of Directors, any committee or subgroup of the Board of Directors, independent legal counsel,
or its shareholders) that Indemnitee has not met such applicable standard of conduct, shall create a presumption that Indemnitee has or has not met the applicable standard of conduct. 
  
         (d)    Notice to Insurers.  If, at the
time of the receipt of a notice of a claim pursuant to Section 2(b) hereof, the Company has director and/or officer liability insurance in effect, the Company shall give prompt notice of the commencement of such proceeding to the insurers in
accordance with the procedures set forth in the respective policies. The Company shall thereafter take all necessary or desirable action to cause such insurers to pay, on behalf of the Indemnitee, all amounts payable as a result of such proceeding
in accordance with the terms of such policies. 
  
         (e)    Selection of Counsel.  In the event the Company shall be obligated under Section 2(a) hereof to pay the expenses of any proceeding against
Indemnitee, the Company, if appropriate, shall be entitled to assume the defense of such proceeding, with counsel approved by Indemnitee, which approval shall not be unreasonably withheld, upon the delivery to Indemnitee of written notice of its
election so to do. After delivery of such notice, approval of such counsel by Indemnitee and the retention of such counsel by the Company, the Company will not be liable to Indemnitee under this Agreement for any fees of counsel subsequently
incurred by Indemnitee with respect to the same proceeding, provided that (i) Indemnitee shall have the right to employ his or her counsel in any such proceeding at Indemnitee’s expense; and (ii) if (A) the employment of counsel by Indemnitee
has been previously authorized by the Company, (B) Indemnitee shall have reasonably concluded that there may be a conflict of interest between the Company and Indemnitee in the conduct of any such defense or (C) the Company shall not, in fact, have
employed counsel to assume the defense of such proceeding, then the fees and expenses of Indemnitee’s counsel shall be at the expense of the Company. 
  
 3.    Additional Indemnification Rights; Non-Exclusivity. 
  
         (a)    Scope.  Notwithstanding any
other provision of this Agreement, the Company hereby agrees to indemnify the Indemnitee to the fullest extent permitted by law, notwithstanding that such indemnification is not specifically authorized by the other provisions of this Agreement, the
Company’s Certificate of Incorporation, the Company’s Bylaws or by statute. In the event of any change, after the date of this Agreement, in any applicable law, statute or rule which expands the right of a Delaware corporation to indemnify
a member of its board of directors or an officer, such changes shall be, ipso facto, within the purview of Indemnitee’s rights and Company’s obligations, under this Agreement. In the event of any change in applicable law,
statute or rule which narrows the right of a Delaware corporation to indemnify a member of its board of directors or an officer, such changes, to the extent not otherwise required by such law, statute or rule to be applied to this Agreement shall
have no effect on this Agreement or the parties’ rights and obligations hereunder. 
  

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         (b)    Non-Exclusivity.  The indemnification provided by this Agreement shall not be deemed exclusive of any right to which Indemnitee may be entitled
under the Company’s Certificate of Incorporation, its Bylaws, any agreement, any vote of shareholders or disinterested directors, the General Corporation Law of the State of Delaware, or otherwise, both as to action in Indemnitee’s
official capacity and as to action in another capacity while holding such office. The indemnification provided under this Agreement shall continue as to Indemnitee for any action taken or not taken while serving in an indemnified capacity even
though he or she is not serving in such capacity or in any capacity with the Company at the time of any action or other covered proceeding. 
  
 4.    Partial Indemnification.  If Indemnitee is entitled under any provision of this Agreement to indemnification by
the Company for some or a portion of the expenses, judgments, fines or penalties actually or reasonably incurred by him in the investigation, defense, appeal or settlement of any civil or criminal action or proceeding, but not, however, for the
total amount thereof, the Company shall nevertheless indemnify Indemnitee for the portion of such expenses, judgments, fines or penalties to which Indemnitee is entitled. 
  
 5.    Mutual Acknowledgment.  Both the Company and Indemnitee acknowledge that in
certain instances, Federal law or applicable public policy may prohibit the Company from indemnifying its directors and officers under this Agreement or otherwise. Indemnitee understands and acknowledges that the Company has undertaken or may be
required in the future to undertake with the Securities and Exchange Commission to submit the question of indemnification to a court in certain circumstances for a determination of the Company’s right under public policy to indemnify Indemnitee
and, in that event, the Indemnitee’s rights and the Company’s obligations hereunder shall be subject to that determination. 
  
 6.    Directors’ and Officers’ Liability Insurance.  The Company shall, from time to time, make a good
faith determination whether or not it is practicable for the Company to obtain and maintain a policy or policies of insurance with reputable insurance companies providing the officers and directors of the Company with coverage for losses from
wrongful acts, or to ensure the Company’s performance of its indemnification obligations under this Agreement. Among other considerations, the Company will weigh the costs of obtaining such insurance coverage against the protection afforded by
such coverage. In all policies of directors’ and officers’ liability insurance, Indemnitee shall be named as an insured in such a manner as to provide Indemnitee the same rights and benefits as are accorded to the most favorably insured of
the Company’s directors, if Indemnitee is a director; or of the Company’s officers, if Indemnitee is not a director of the Company but is an officer; or of the Company’s key employees, if Indemnitee is not an officer or director but
is a key employee. Notwithstanding the foregoing, the Company shall have no obligation to obtain or maintain such insurance if the Company determines in good faith that such insurance is not reasonably available, or that the premium costs for such
insurance are disproportionate to the amount of coverage provided, or that the coverage provided by such insurance is limited by exclusions so as to provide an insufficient benefit, or if Indemnitee is covered by similar insurance maintained by a
subsidiary or parent of the Company. 
  
 7.    Severability.  Nothing in this Agreement is intended to require or shall be construed as requiring the Company to do or fail to do any act in violation of applicable law. The Company’s
inability, pursuant to court order, to perform its obligations under this Agreement shall not constitute a breach of this Agreement. The provisions of this Agreement shall be severable as provided in this Section 7. If this Agreement or any portion
hereof shall be invalidated on any ground by any court of competent jurisdiction, then the Company shall nevertheless indemnify Indemnitee to the full extent 
  

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 permitted by any applicable portion of this Agreement that shall not have been invalidated, and the balance of this
Agreement not so invalidated shall be enforceable in accordance with its terms. 
  
 8.    Exceptions.  Any other provision herein to the contrary notwithstanding, the Company shall not be obligated pursuant to the terms of this Agreement: 
  
         (a)    Excluded Acts.  To indemnify Indemnitee for any acts or omissions or transactions for which a director may not be relieved of liability under the
Delaware General Corporation Law or the Federal Securities Laws; or 
  
         (b)    Claims Initiated by Indemnitee.  To indemnify or advance expenses to Indemnitee with respect to proceedings or claims initiated or brought
voluntarily by Indemnitee and not by way of defense, except with respect to proceedings brought to establish or enforce a right to indemnification under this Agreement or any other statute or law or otherwise as required under Section 145 of the
Delaware General Corporation Law, but such indemnification or advancement of expenses may be provided by the Company in specific cases if the Board of Directors has approved the initiation or bringing of such suit; or 
  
         (c)    Lack of Good Faith.  To indemnify Indemnitee for any expenses incurred by the Indemnitee with respect to any proceeding instituted by Indemnitee to
enforce or interpret this Agreement, if a court of competent jurisdiction determines that each of the material assertions made by the Indemnitee in such proceeding was not made in good faith or was frivolous; or 
  
         (d)    Insured Claims.  To indemnify Indemnitee for expenses or liabilities of any type whatsoever (including, but not limited to, judgments, fines, ERISA
excise taxes or penalties, and amounts paid in settlement) which have been paid directly to Indemnitee by an insurance carrier under a policy of directors’ and officers’ liability insurance maintained by the Company or any parent or
subsidiary of the Company; or 
  
         (e)    Claims Under Section 16(b).  To indemnify Indemnitee for expenses and the payment of profits and other amounts, if any, arising from the purchase
and sale by Indemnitee of securities in violation of Section 16(b) of the Securities Exchange Act of 1934, as amended, or any similar successor statute. 
  
 9.    Effectiveness of Agreement.  This Agreement shall be effective as of the date set forth on the first page and
may apply to acts or omissions of Indemnitee which occurred prior to such date if Indemnitee was an officer, director, employee or other agent of the Company, or was serving at the request of the Company as a director, officer, employee or agent of
another corporation, partnership, joint venture, trust or other enterprise, at the time such act or omission occurred. 
  
 10.    Construction of Certain Phrases. 
  
         (a)    For purposes of this Agreement, references to the
“Company” shall include, in addition to the resulting corporation, any constituent corporation (including any constituent of a constituent) absorbed in a consolidation or merger which, if its separate existence had continued, would have
had power and authority to indemnify its directors, officers, employees or agents, so that if Indemnitee is or was a director, officer, employee or agent of such constituent corporation, or is or was serving at the request of such constituent
corporation as a director, officer, employee or agent of another corporation, partnership, joint venture, trust or other enterprise, Indemnitee shall stand in the 
  

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 same position under the provisions of this Agreement with respect to the resulting or surviving corporation as Indemnitee
would have with respect to such constituent corporation if its separate existence had continued. 
  
         (b)    For purposes of this Agreement, references to “other enterprises”
shall include employee benefit plans; references to “fines” shall include any excise taxes assessed on Indemnitee with respect to an employee benefit plan; and references to “serving at the request of the Company” shall include
any service as a director, officer, employee or agent of the Company which imposes duties on, or involves services by, such director, officer, employee or agent with respect to an employee benefit plan, its participants, or beneficiaries.

  
 11.    Counterparts.  This Agreement may be executed in one or more counterparts, each of which shall constitute an original. 
  
 12.    Successors and Assigns.  This Agreement shall be binding upon the Company and
its successors and assigns, and shall inure to the benefit of Indemnitee and Indemnitee’s estate, heirs, legal representatives and assigns. 
  
 13.    Attorneys’ Fees.  In the event that any action is instituted by Indemnitee under this Agreement to
enforce or interpret any of the terms hereof, Indemnitee shall be entitled to be paid all court costs and expenses, including reasonable attorneys’ fees, incurred by Indemnitee with respect to such action, unless as a part of such action, the
court of competent jurisdiction determines that each of the material assertions made by Indemnitee as a basis for such action were not made in good faith or were frivolous. In the event of an action instituted by or in the name of the Company under
this Agreement or to enforce or interpret any of the terms of this Agreement, Indemnitee shall be entitled to be paid all court costs and expenses, including attorneys’ fees, incurred by Indemnitee in defense of such action (including with
respect to Indemnitee’s counterclaims and cross-claims made in such action), unless as a part of such action the court determines that each of Indemnitee’s material defenses to such action were made in bad faith or were frivolous.

  
 14.    Notices.  All
notices, requests, demands and other communications under this Agreement shall be in writing and shall be deemed duly given (i) if delivered by hand and receipted for by the party addressee, on the date of such receipt, or (ii) if mailed by
certified or registered mail with postage prepaid, on the third business day after the date postmarked. Notices to the Company shall be directed to the Chief Executive Officer and a copy shall be directed to the Chief Financial Officer of the
Company. Addresses for notice to either party are as shown on the signature page of this Agreement, or as subsequently modified by written notice. 
  
 15.    Choice of Law.  This Agreement shall be governed by and its provisions construed in accordance with the laws
of the State of Delaware, without giving effect to the principles of conflict of laws thereof. 
  

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 IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the date first above written.

  
  

			
	CERADYNE, INC.
		
	By:	 	 
	 	 	

		
	Title:	 	 
	 	 	

	 	 	 Address:    3169 Redhill Avenue
                   Costa Mesa, CA 92626

  
  

			
	AGREED TO AND ACCEPTED:
	
	INDEMNITEE:
	
	 
	

		
	Address:	 	 
	 	 	

	
	 
	

  

 7Employment Agreement - T. Curtis Holmes, Jr.

 Exhibit 10.24 
  
 EMPLOYMENT AGREEMENT 
  
 THIS EMPLOYMENT AGREEMENT (the “Agreement”) is made and entered into as of the 28th day of July, 2003, by and between MetaSolv Software, Inc., a Delaware corporation (the “Employer”), and T. Curtis Holmes, Jr. (the
“Executive”). 
  
 RECITALS 
  
 A. The Employer desires that the Executive continue to provide services for
the benefit of the Employer and its affiliates and the Executive desires to continue such employment with the Employer. 
  
 B. The Employer and the Executive acknowledge that the Executive is and will continue to be a member of the senior management team of the Employer and, as
such, will participate in implementing the Employer’s business plan. 
  
 C. The Employer recognizes that the changing economic market can distract its key management personnel from maintaining a long term vision for the Employer. 
  
 D. The Employer has determined that it is essential and in the best interest
of the Employer and its stockholders to retain the services of the Executive and to ensure his continued dedication and efforts in a changing global economic environment. 
  
 E. In order to induce the Executive to remain in the employ of the Employer, the Employer desires to enter into this
Agreement with the Executive to provide the Executive with certain benefits in the event his employment is terminated. 
  
 F. In the course of employment with the Employer, the Executive has had and will continue to have access to certain confidential information that relates
to or will relate to the business of the Employer and its affiliates. The Employer desires that any such information not be disclosed to other parties or otherwise used for unauthorized purposes. 
  
 NOW, THEREFORE, in consideration of the above premises and the following
mutual covenants and conditions, the parties agree as follows: 
  
 1. Termination of Prior Employment Agreement. This Agreement supercedes and terminates that certain prior employment agreement effective December 1, 2002, between the parties. 
  
 2. Employment. The Employer shall employ the Executive as its Chief
Executive Officer and President, and the Executive hereby accepts such employment on the following terms and conditions. 

 3. Duties. The Executive shall work for the Employer in a full-time capacity. The Executive shall,
during the term of this Agreement, have the duties, responsibilities, powers, and authority customarily associated with the positions of Chief Executive Officer and President. The Executive shall report to, and follow the direction of, the Board of
Directors. The Executive shall diligently, competently, and faithfully perform all duties, and shall devote his entire business time, energy, attention, and skill to the performance of duties for the Employer or its affiliates and will use his best
efforts to promote the interests of the Employer. It shall not be considered a violation of the foregoing for the Executive to serve on corporate, industry, civic, religious or charitable boards or committees, so long as such activities do not
individually or in the aggregate significantly interfere with the performance of the Executive’s responsibilities as an employee of the Employer in accordance with this Agreement. 
  
 4. Executive Loyalty. The Executive shall devote all of his time, attention, knowledge, and skill solely and
exclusively to the business and interests of the Employer, and the Employer shall be entitled to all benefits and profits arising from or incident to any and all work, services, and advice of the Executive. The Executive expressly agrees that during
the term of this Agreement, he shall not engage, directly or indirectly, as a partner, officer, director, member, manager, stockholder, advisor, agent, employee, or in any other form or capacity, in any other business similar to that of the
Employer. The foregoing notwithstanding, and subject to Paragraph 10 below, nothing herein contained shall be deemed to prevent the Executive from investing his money in the capital stock or other securities of any corporation whose stock or
securities are publicly-owned or are regularly traded on any public exchange, nor shall anything herein contained be deemed to prevent the Executive from investing his money in real estate. 
  
 5. Term of Employment. Unless sooner terminated as hereinafter
provided, this Agreement shall be entered into for a period of two (2) years, commencing July 28, 2003 (the “Initial Term”). The term of employment shall be renewed automatically for successive periods of one (1) year each (a
“Renewal Term”) after the expiration of the Initial Term and any subsequent Renewal Term, unless the Chief Executive Officer or the Board of Directors of the Employer (the “Board”) provides the Executive, or the
Executive provides the Board with written notice to the contrary at least twelve (12) months prior to the end of the Initial Term or any Renewal Term; provided, however, that notwithstanding any such notice by the Employer not to extend, if a Change
in Control (as defined in Paragraph 8D below) shall occur during the term hereof, the term of this Agreement shall not expire prior to the expiration of twenty-four (24) months after the occurrence of a Change in Control. 
  
 6. Compensation. 
  
 A. The Employer shall pay the Executive an annual base salary of $315,000
(the “Base Salary”), payable in substantially equal installments in accordance with the Employer’s payroll policy from time to time in effect. The Executive’s salary shall be subject to any payroll or other deductions as
may be required to be made pursuant to law, government order, or by agreement with, or consent of, the Executive. Changes to the Base Salary, as adjusted, may be made following an annual salary review, the first of which shall take place in or
around February 2004, and all subsequent reviews shall occur in or around February of each year thereafter. 
  

			
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 B. The Executive shall have the opportunity to participate in the Employer’s Performance Bonus Plan,
pursuant to the terms and conditions of such Performance Bonus Plan. The Board shall determine, in its sole discretion, the Executive’s target performance bonus under the Performance Bonus Plan. For calendar year 2003, the Executive shall be
eligible for a target bonus of 88.89% of Base Salary for the period ending December 31, 2002, if the Executive and the Employer have achieved certain defined and documented annual goals. If the Executive and the Employer overachieve these goals, the
bonus may be as high as 111.11% of Base Salary for such period. For calendar year 2004, and for each calendar year thereafter, the Executive shall be eligible for a semi-annual target bonus, to be set by the Board as a percentage of the
Executive’s then current Base Salary for each six (6) month period if the Executive and the Employer have achieved certain defined and documented annual goals. If the Executive and the Employer overachieve these goals, this reward may be set as
a higher percentage of Base Salary for each such six (6) month period. The Board may amend the terms and conditions of the Performance Bonus Plan at any time in its sole discretion. 
  
 C. During the term of this Agreement, the Employer shall: 
  
 (1) include the Executive in any life insurance, disability insurance, medical, dental or health insurance,
savings, pension and retirement plans, employee stock option and stock purchase plans, and other benefit plans or programs (including, if applicable, any excess benefit or supplemental executive retirement plans) maintained by the Employer for the
benefit of its executives; 
  
 (2) include the
Executive in such perquisites as the Employer may establish from time to time that are commensurate with his position and at least comparable to those received by other executives of the Employer; and 
  
 (3) provide the Executive with such amount of paid time off
per annum as is provided under the Employer’s standard employment policies. 
  
 7. Expenses. The Employer shall reimburse the Executive for all reasonable and approved business expenses, provided the Executive submits paid receipts or other documentation acceptable to the Employer and as
required by the Internal Revenue Service to qualify as ordinary and necessary business expenses under the Internal Revenue Code of 1986, as amended (the “Code”). 
  
 8. Termination. The Executive’s services shall terminate upon the first to occur of the following events:

  
 A. At the end of the term of this Agreement, including any
Renewal Terms, as set forth in Paragraph 5 of this Agreement. 
  

			
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 B. Upon the Executive’s date of death or the date the Executive is given written notice that he has
been determined to be disabled by the Employer. For purposes of this Agreement, the Executive shall be deemed to be disabled if the Executive meets the requirements for long term disability under the Employer’s long-term disability plan or
program in effect on the date of the notice; alternatively, if the Employer does not have such a long-term disability plan or program in effect, then the Executive shall be deemed to be disabled if the Executive, as a result of illness or
incapacity, shall be unable to perform substantially his required duties for a period of four (4) consecutive months or for any aggregate period of six (6) months in any twelve (12) month period. A termination of the Executive’s employment by
the Employer for disability shall be communicated to the Executive by written notice and shall be effective on the tenth (10th) business day after receipt of such notice by the Executive, unless the Executive returns to full-time performance of his
duties before such tenth (10th) business day. 
  
 C. On the date
the Employer provides the Executive with written notice that he is being terminated for “Cause.” For purposes of this Agreement, and as determined by the Employer in its sole discretion, the Executive shall be deemed terminated for
Cause if the Employer terminates the Executive after the Executive: 
  
 (1) shall have been convicted of any felony including, but not limited to, a felony involving fraud, theft, misappropriation, dishonesty, or embezzlement; 
  
 (2) shall have committed intentional acts of misconduct that materially impair the goodwill or business of
the Employer or cause material damage to its property, goodwill, or business; or 
  
 (3) shall have refused to, or willfully failed to, perform his material duties hereunder; provided, however, that no termination under
this subparagraph (3) shall be effective unless the Executive does not cure such refusal or failure to the Employer’s reasonable satisfaction as soon as practicable after the Employer gives the Executive written notice identifying such refusal
or failure (and, in any event, within thirty (30) days after receipt of such written notice). 
  
 No act or failure to act on the part of the Executive shall be considered “willful” unless it is done, or omitted to be done, by the Executive in bad faith or without reasonable belief that his action or
omission was in the best interests of the Employer. A termination of the Executive’s employment for Cause shall be effected in accordance with the following procedures. The Board shall give the Executive written notice (“Notice of
Termination for Cause”) of its intention to terminate the Executive’s employment for Cause, setting forth in reasonable detail the specific conduct of the Executive that it considers to constitute Cause and the specific provision(s) of
this Agreement on which it relies, and stating the date, time and place of the Board Meeting for Cause. The “Board Meeting for Cause” means a meeting of the Board at which the Executive’s termination for Cause will be
considered, that takes place not less than ten (10) and not more than twenty (20) business days after the Executive receives the Notice of Termination for Cause. The Executive shall be given an opportunity, together with counsel, to be heard at the
Board Meeting for Cause. The Executive’s termination for Cause shall be effective when and if a resolution is 
  

			
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duly adopted at the Board Meeting for Cause by a two-thirds majority vote of the entire membership of the Board, excluding the Executive from the count of
such membership, stating that in the good faith opinion of the Board, the Executive is guilty of the conduct described in the Notice of Termination for Cause, and that such conduct constitutes Cause under this Agreement. 
  
 D. On the date the Employer terminates the Executive’s employment for
any reason, other than a reason otherwise set forth in this Paragraph 8, provided that the Employer shall give the Executive thirty (30) days written notice prior to such date of its intention to terminate such employment. 
  
 Any termination described in this Paragraph 8D that occurs prior to a Change in Control, but
which the Executive reasonably demonstrates (1) was at the request of a third party or (2) otherwise arose in connection with, or in anticipation of, a Change in Control that actually occurs, shall be deemed to have occurred immediately after the
change in control for purposes of Paragraph 9C of this Agreement notwithstanding that it occurred prior to the Change in Control. 
  
 For purposes of this Agreement, a “Change in Control” means the first to occur of (a) the completion of the acquisition by any entity, person, or group
of beneficial ownership, as that term is defined in Rule 13d-3 under the Securities Exchange Act of 1934, of more than 50% of the outstanding capital stock of the Employer entitled to vote for the election of directors (“Voting
Stock”); (b) the completion by any entity, person or group (other than the Employer or an affiliate of the Employer) of a tender offer or an exchange offer for more than 50% of the outstanding Voting Stock of the Employer; (c) the effective
time of (1) a merger or consolidation of the Employer with one or more corporations as a result of which the holders of the outstanding Voting Stock of the Employer immediately prior to such merger or consolidation hold less than 50% of the Voting
Stock of the surviving or resulting corporation, or (2) a transfer of substantially all of the property or assets of the Employer other than to an entity of which the Employer owns at least 80% of the Voting Stock; and (d) the election to the Board,
without the recommendation or approval of the incumbent Board, of the lesser of (1) three directors, or (2) directors constituting a majority of the number of directors of the Employer then in office. 
  
 E. On the date the Executive terminates his employment for
“Good Reason.” For purpose of this Agreement, Good Reason means: 
  
 (1) a change in the Executive’s status, title, position or responsibilities (including reporting responsibilities) materially
inconsistent with Paragraph 3 of this Agreement; or the assignment to the Executive of any duties or responsibilities materially inconsistent with Paragraph 3 of this Agreement. 
  
 (2) the Employer’s requiring the Executive to be based at any place outside a 60-mile radius of the
location of the Employer’s corporate headquarters as of the date of this Agreement, except for reasonably required travel; 
  

			
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 (3) following a Change in Control (as defined in Paragraph 8D), the failure by the
Employer to (a) continue in effect (without reduction in benefit levels and/or reward opportunities) any material compensation or employee benefit plan in which the Executive was participating at any time within ninety (90) days preceding the date
of a Change in Control or at any time thereafter, unless such plan is replaced with a plan that provides substantially equivalent compensation or benefits to the Executive or (b) provide the Executive with compensation and benefits, in the
aggregate, at least equal (in terms of benefit levels and/or reward opportunities) to those provided for under each other employee benefit plan, program and practice in which the Executive was participating at any time within ninety (90) days
preceding the date of a Change in Control or at any time thereafter; 
  
 (4) any material breach by the Employer of any provision of this Agreement; or 
  
 (5) following a Change in Control (as defined in Paragraph 8D), the failure of the Employer to obtain an agreement, satisfactory to the
Executive, from any Successors and Assigns (as defined herein) to assume and agree to perform this Agreement. 
  
 Any event or condition described in this Paragraph 8E that occurs prior to a Change in Control, but which the Executive reasonably demonstrates (1) was at the request of a third party or (2) otherwise arose in
connection with, or in anticipation of, a Change in Control that actually occurs, shall constitute Good Reason for purposes of this Agreement notwithstanding that it occurred prior to the Change in Control. 
  
 For purposes of this Agreement, “Successors and Assigns” shall mean a
corporation or other entity acquiring all or substantially all of the stock, assets and/or business of the Employer whether by operation of law or otherwise. 
  
 A termination by the Executive for Good Reason shall be effected in accordance with the following procedures. The Executive shall give the Board written notice
(“Notice of Termination for Good Reason”) of his termination of employment for Good Reason, setting forth in reasonable detail the specific conduct of the Employer that the Executive considers to constitute Good Reason and the
specific provision(s) of this Agreement on which the Executive relies. The Executive’s termination shall be effective immediately upon delivery of the Notice of Termination for Good Reason; however, the Executive shall not receive the payment
set forth in Paragraph 9B or 9C until expiration of the cure period provided below. During the fifteen days immediately following the delivery of the Notice of Termination for Good Reason the Employer shall have the opportunity to cure the Good
Reason for termination specified in the Executive’s Notice of Termination for Good Reason. In the event that the Employer cures the Good Reason for termination in all material respects prior to the expiration of the fifteen-day cure period and
notifies the Executive in writing of such cure, the Executive’s termination of this Agreement shall be null and void, this Agreement shall be revived as if it were never terminated, the Executive will not receive the payment set forth in
Paragraph 9B or 9C, and the Executive shall 
  

			
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be required to resume employment retroactive to the termination date and fulfill his obligations under this Agreement. Upon receipt of the Employer’s
written notice that the termination for Good Reason has been cured, the Executive shall deliver to the Employer written confirmation of his resumption of employment within five days of receiving Employer’s written notice of cure. A failure do
deliver such written notice shall be deemed a breach of this Agreement. In the event the Board disagrees that Good Reason exists for the Executive to terminate, the Board shall so notify the Executive within fifteen days of receipt of the Notice of
Termination for Good Reason. In the event that the Employer does not (i) cure the Good Reason for termination in the manner provided above or (ii) notify the Executive that the Board disagrees that Good Reason exits for termination, the Executive
shall be entitled to receive the payment set forth in Paragraph 9B or 9C. 
  
 F. Upon the expiration of 120 days after the Executive gives the Employer written notice of his or her termination of employment with the Employer on grounds other than for Good Reason. 
  
 9. Compensation Upon Termination. 
  
 A. If the Executive’s services are terminated pursuant to Paragraph
8A, 8B, 8C, or 8F, the Executive shall be entitled to his salary through his final date of active employment plus any accrued but unused current paid time off for which the Executive is eligible. The Executive shall also be entitled to any
benefits mandated under the Consolidated Omnibus Budget Reconciliation Act of 1985 (COBRA) or required under the terms of any death, insurance, or retirement plan, program, or agreement provided by the Employer and to which the Executive is a party
or in which the Executive is a participant, including, but not limited to, any short-term or long-term disability plan or program, if applicable. 
  
 B Except as otherwise provided in Paragraph 9A, 9C or this Paragraph 9B, if the Executive’s services are terminated pursuant to Paragraph 8D or 8E,
the Executive shall be entitled to his salary through his final date of active employment, plus any accrued but unused current paid time off for which the Executive is eligible. The Executive also shall be entitled to a single sum payment payable
within thirty (30) days after the Executive’s termination date and equal to one (1) times his Base Salary, plus one (1) times his annual target performance bonus as determined pursuant to the Employer’s Performance Bonus Plan, provided (a)
he signs an agreement acceptable to the Employer that (i) waives any rights the Executive may otherwise have against the Employer, (ii) releases the Employer from actions, suits, claims, proceedings and demands related to the period of employment
and/or the termination of employment, and (iii) contains certain other obligations which shall be set forth at the time of the termination (including, but not limited to, a reaffirmation of the Executive’s obligations under Paragraph 10 of this
Agreement), and (b) the Employer shall be permitted to offset from the severance pay hereunder any salary paid to the Executive during the thirty (30) day or one (1) year written notice period, whichever is applicable, if the Executive performs no
substantial services during such thirty (30) day or one (1) year written notice period. In addition, all options to purchase common stock of the Employer granted to the Executive pursuant to the Employer’s Long-Term 
  

			
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Incentive Plan shall immediately become Vested Shares as defined in any Stock Option Agreement(s) between the Employer and the Executive, and the Executive
shall have one (1) year following the date of termination to exercise any unexercised options held by him as of such date. The Employer shall also pay for up to six (6) months of outplacement services for the Executive (or, if earlier, until the
Executive obtains full-time employment), to be provided by an outplacement service provider selected by the Employer. Additionally, the Executive shall be entitled to any benefits mandated under COBRA or required under the terms of any death,
insurance, or retirement plan, program, or agreement provided by the Employer and to which the Executive is a party or in which the Executive is a participant. If the Executive elects COBRA continuation coverage for himself and/or his dependents,
the Employer shall pay for such coverage for so long as the Executive is eligible for COBRA continuation coverage; provided however, that nothing herein shall be construed to extend the period of time mandated by statute over which such COBRA
continuation may otherwise be provided to the Executive and/or his dependents. 
  
 C. If the Executive’s services are terminated pursuant to Paragraph 8D or 8E at any time during the twenty-four (24) month period following a Change in Control, the Executive shall be entitled to his salary
through his final date of active employment, plus any accrued but unused current paid time off for which the Executive is eligible. In lieu of any entitlements under Paragraph 9B, the Executive shall be entitled to a single sum payment payable
within thirty (30) days after the Executive’s termination date and equal to two (2) times his Base Salary, plus two (2) times his annual target performance bonus as determined pursuant to the Employer’s Performance Bonus Plan, provided (a)
he signs an agreement acceptable to the Employer that (i) waives any rights the Executive may otherwise have against the Employer, (ii) releases the Employer from actions, suits, claims, proceedings and demands related to the period of employment
and/or the termination of employment, and (iii) contains certain other obligations which shall be set forth at the time of the termination (including, but not limited to, a reaffirmation of the Executive’s obligations under Paragraph 10 of this
Agreement), and (b) the Employer shall be permitted to offset from the severance pay hereunder any salary paid to the Executive during the thirty (30) day or one (1) year written notice period, whichever is applicable, if the Executive performs no
substantial services during such thirty (30) day or one (1) year written notice period. In addition, all options to purchase common stock of the Employer granted to the Executive pursuant to the Employer’s Long-Term Incentive Plan shall
immediately become Vested Shares as defined in any Stock Option Agreement(s) between the Employer and the Executive, and the Executive shall have one (1) year following the date of termination to exercise any unexercised options held by him as of
such date. The Employer shall also pay for up to six (6) months of outplacement services for the Executive (or, if earlier, until the Executive obtains full-time employment), to be provided by an outplacement service provider selected by the
Employer. Additionally, the Executive shall be entitled to any benefits mandated under COBRA or required under the terms of any death, insurance, or retirement plan, program, or agreement provided by the Employer and to which the Executive is a
party or in which the Executive is a participant. If the Executive elects COBRA continuation coverage for himself and/or his dependents, the Employer shall pay for such coverage for so long as the Executive is eligible for COBRA continuation
coverage; provided however, that nothing herein shall be construed to extend the period of time mandated by statute over which such COBRA continuation may otherwise be provided to the Executive and/or his dependents. 
  

			
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 D. If a “change in control” shall occur (as defined in Section 280G(b)(2)(a)(i) of the Code),
and a determination is made by legislation, regulation, ruling directed to the Executive or the Employer, or court decision, that the aggregate amount of any payment made to the Executive hereunder, or pursuant to any plan, program, or policy of the
Employer in connection with, on account of, or as a result of, such change in control constitutes “excess parachute payments” under the Code that are subject to the excise tax provisions of Section 4999 of the Code, or any successor
sections thereof, the Executive shall be entitled to receive from the Employer, in addition to any other amounts payable hereunder, an additional payment (a “Gross-Up Payment”) in an amount such that after payment by the Executive
of all taxes (including any interest or penalties imposed with respect to such taxes, other than interest and penalties imposed by reason of the Executive’s failure to file timely a tax return or pay taxes shown due on his return), including,
without limitation, any income taxes (and any interest and penalties imposed thereon) and any excise tax imposed upon the Gross-Up Payment, the Executive retains an amount of the Gross-Up Payment equal to the excise tax imposed; provided, however,
if the aggregate amount of payments to the Executive, without regard to the Gross-Up Payment, does not exceed one hundred ten percent (110%) of the maximum amount that the Executive could receive without regard to the payments being subject to the
excise tax provisions of Section 4999 of the Code (the “Tax Limit”), then (i) no Gross-Up Payment shall be made hereunder, and (ii) the payments shall be reduced to the Tax Limit. All determinations required to be made under this
Paragraph 9, including whether and when a Gross-Up Payment is required and the amount of such Gross-Up Payment and the assumptions to be utilized in arriving at such determination, shall be made by a certified public accounting firm designated by
the Employer and reasonably acceptable to the Executive which is one of the five largest accounting firms in the United States (the “Accounting Firm”), which shall provide detailed supporting calculations both to the Employer and
the Executive within fifteen (15) business days of the receipt of notice from the Executive that there has been an excess parachute payment, or such earlier time as is requested by the Employer. All fees and expenses of the Accounting Firm shall be
borne solely by the Employer. Any Gross-Up Payment, as determined pursuant to this Paragraph 9 shall be paid by the Employer to the Executive within five (5) days of the receipt of the Accounting Firm’s determination. As a result of the
uncertainty in the application of Section 4999 of the Code at the time of the initial determination by the Accounting Firm hereunder, it is possible that Gross-Up Payments which will not have been made by the Employer should have been made
(“Underpayment”) consistent with the calculations required to be made hereunder. In the event that the Employer exhausts its remedies hereunder and the Executive thereafter is required to make a payment of any excise tax, the
Accounting Firm shall determine the amount of the Underpayment that has occurred and any such Underpayment shall be promptly paid by the Employer to or for the benefit of the Executive. The Executive shall notify the Employer in writing of any claim
by the Internal Revenue Service that, if successful, would require the payment by the Employer of the Gross-Up Payment. Such notification shall be given as soon as practicable but no later than ten (10) business days after the Executive is informed
in writing of such claim and shall apprise the Employer of the nature of such claim and the date on which such 
  

			
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claim is requested to be paid. The Executive shall not pay such claim prior to the expiration of the thirty (30) day period following the date on which he
gives such notice to the Employer (or such shorter period ending on the date that any payment of taxes with respect to such claim is due). If the Employer notifies the Executive in writing prior to the expiration of such period that it desires to
contest such claim, the Executive shall: 
  
 (1)
give the Employer any information reasonably requested by the Employer relating to such claim; 
  
 (2) take such action in connection with contesting such claim as the Employer shall reasonably request in writing from time to time,
including, without limitation, accepting legal representation with respect to such claim by an attorney reasonably selected by the Employer; 
  
 (3) cooperate with the Employer in good faith in order effectively to contest such claim; and 
  
 (4) permit the Employer to participate in any proceedings
relating to such claim; 
  
 provided, however, that the Employer shall bear and
pay directly all costs and expenses (including additional interest and penalties) incurred in connection with such contest and shall indemnify and hold the Executive harmless, on an after-tax basis, for any excise tax or income tax (including
interest and penalties with respect thereto) imposed as a result of such representation and payment of costs and expenses. Without limitation on the foregoing provision of this Paragraph 9D, the Employer shall control all proceedings taken in
connection with such contest and, at its sole option, may pursue or forego any and all administrative appeals, proceedings, hearings and conferences with the taxing authority in respect of such claim and may, at its sole option, either direct the
Executive to pay the tax claimed and sue for a refund or contest the claim in any permissible manner, and the Executive agrees to prosecute such contest to a determination before any administrative tribunal, in a court of initial jurisdiction and in
one or more appellate courts, as the Employer shall determine. Notwithstanding anything herein to the contrary, if, after the receipt by the Executive of an amount advanced by the Employer pursuant to this Paragraph 9D, the Executive becomes
entitled to receive any refund with respect to such claim, the Executive shall (subject to the Employer’s substantial compliance with the requirements of this Paragraph 9D) promptly pay to the Employer the amount of such refund plus interest at
an annual rate equal to the Applicable Federal Rate provided for in Section 1274(d) of the Code from the date the Gross-Up Payment was paid to the Executive until the date of the repayment to the Employer. 
  
 10. Protective Covenants. The Executive acknowledges and agrees that
solely by virtue of his employment by, and relationship with, the Employer, he has acquired and will acquire “Confidential Information,” as hereinafter defined, as well as special knowledge of the Employer’s
relationships with its customers, and that, but for his association with the Employer, the Executive would not or will not have had access to said Confidential Information or 
  

			
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knowledge of said relationships. The Executive further acknowledges and agrees (i) that the Employer has long term, near-permanent relationships with its
customers, and that those relationships were developed at great expense and difficulty to the Employer over several years of close and continuing involvement; (ii) that the Employer’s relationships and goodwill with its customers are and will
continue to be valuable, special and unique assets of the Employer; and (iii) that the Employer has the following protectable interests that are critical to its competitive advantage in the industry and would be of demonstrable value in the hands of
a competitor: pricing models, formulas, software applications and designs and other technologies and devices utilized in the management of communications. In return for the consideration described in this Agreement, and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, and as a condition precedent to the Employer entering into this Agreement, and as an inducement to the Employer to do so, the Executive hereby represents, warrants, and
covenants as follows: 
  
 A. The Executive has executed and
delivered this Agreement as his free and voluntary act, after having determined that the provisions contained herein are of a material benefit to him, and that the duties and obligations imposed on him hereunder are fair and reasonable and will not
prevent him from earning a comparable livelihood following the termination of his employment with the Employer. 
  
 B. The Executive has read and fully understands the terms and conditions set forth herein, has had time to reflect on and consider the benefits and
consequences of entering into this Agreement, and has had the opportunity to review the terms hereof with an attorney or other representative, if he so chooses. 
  

C. The execution and delivery of this Agreement by the Executive does not conflict with, or result in a breach of or constitute a default under, any
agreement or contract, whether oral or written, to which the Executive is a party or by which the Executive may be bound. In addition, the Executive has informed the Employer of, and provided the Employer with copies of, any non-competition,
confidentiality, work-for-hire or similar agreements to which the Executive is subject or may be bound. 
  
 D. The Executive agrees that, if Executive ceases to be employed by Employer for any reason, including without limitation the non-renewal of this
Agreement by the Company, the Executive will not, for a period of two years, except on behalf of the Employer, anywhere in the United States of America or in any other place or venue where the Employer or any affiliate, subsidiary, or division
thereof now conducts or operates, or may conduct or operate, its business prior to the date of the termination of Executive’s employment: 
  
 (1) directly or indirectly, contact, solicit or direct any person, firm, corporation, association or other entity to contact or solicit,
any of the Employer’s customers or prospective customers (as hereinafter defined) for the purpose of providing any products and/or services that are the same as or similar to the products and services provided by the Employer to its customers
during the term hereof; 
  

			
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 (2) solicit or accept if offered to him, with or without solicitation, on his own behalf
or on behalf of any other person, the services of any person who is a then current employee of the Employer (or was an employee of the Employer during the year preceding such solicitation), nor solicit any of the Employer’s then current
employees (or an individual who was employed by or engaged by the Employer during the year preceding such solicitation) to terminate employment or an engagement with the Employer, nor agree to hire any then current employee (or an individual who was
an employee of the Employer during the year preceding such hire) of the Employer into employment with himself or any company, individual or other entity; or 
  
 (3) directly or indirectly, whether as an investor (excluding investments representing less than one percent (1%) of the common stock of a
public company), lender, owner, stockholder, officer, director, consultant, employee, agent, salesperson or in any other capacity, whether part-time or full-time, become associated with any business involved in the design, manufacture, marketing, or
servicing of products then constituting ten percent (10%) or more of the annual revenues of the Employer; or 
  
 (4) act as a consultant, advisor, officer, manager, agent, director, partner, independent contractor, owner, or employee for or on behalf
of any of the Employer’s customers or prospective customers (as hereinafter defined), with respect to or in any way with regard to any aspect of the Employer’s business and/or any other business activities in which the Employer engages
during the term hereof. 
  
 E. The Executive acknowledges and
agrees that the scope described above is necessary and reasonable in order to protect the Employer in the conduct of its business and that, if the Executive becomes employed by another employer, he shall be required to disclose the existence of this
Paragraph 10 to such employer and the Executive hereby consents to and the Employer is hereby given permission to disclose the existence of this Paragraph 10 to such employer. 
  
 F. For purposes of this Paragraph 10, “customer” shall be defined as any person, firm, corporation,
association, or entity that purchased any type of product and/or service from the Employer or is or was doing business with the Employer or the Executive within the twelve (12) month period immediately preceding termination of the Executive’s
employment. For purposes of this Paragraph 10, “prospective customer” shall be defined as any person, firm, corporation, association, or entity (i) contacted or solicited by the Executive (whether directly or indirectly) or
(ii) to the Executive’s knowledge, contacted or solicited by any other employee or representative of the Employer, or (iii) who contacted the Executive (whether directly or indirectly) or (iv) to the Executive’s knowledge, who contacted
the Employer within the twelve (12) month period immediately preceding termination of the Executive’s employment for the purpose of having such persons, firms, corporations, associations, or entities become a customer of the Employer.

  

			
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 G. The Executive agrees that both during his employment and thereafter the Executive will not, for any
reason whatsoever, use for himself or disclose to any person not employed by the Employer any “Confidential Information” of the Employer acquired by the Executive during his relationship with the Employer, both prior to and during the term
of this Agreement. The Executive further agrees to use Confidential Information solely for the purpose of performing duties with the Employer and further agrees not to use Confidential Information for his own private use or commercial purposes or in
any way detrimental to the Employer. The Executive agrees that Confidential Information includes but is not limited to: (1) any financial, engineering, business, planning, operations, services, potential services, products, potential products,
technical information and/or know-how, organization charts, formulas, business plans, production, purchasing, marketing, pricing, sales, profit, personnel, customer, broker, supplier, or other lists or information of the Employer; (2) any papers,
data, records, processes, methods, techniques, systems, models, samples, devices, equipment, compilations, invoices, customer lists, or documents of the Employer; (3) any confidential information or trade secrets of any third party provided to the
Employer in confidence or subject to other use or disclosure restrictions or limitations; and (4) any other information, written, oral, or electronic, whether existing now or at some time in the future, whether pertaining to current or future
developments, and whether previously accessed during the Executive’s tenure with the Employer or to be accessed during his future employment with the Employer, which pertains to the Employer’s affairs or interests or with whom or how the
Employer does business. The Employer acknowledges and agrees that Confidential Information does not include (x) information properly in the public domain, or (y) information in the Executive’s possession prior to the date of his original
employment with the Employer, except to the extent that such information is or has become a trade secret of the Employer or is or otherwise has become the property of the Employer. 
  
 H. In the event that the Executive intends to communicate information to any individual(s), entity or entities (other than
the Employer), to permit access by any individual(s), entity or entities (other than the Employer), or to use information for the Executive’s own account or for the account of any individual(s), entity or entities (other than the Employer) and
such information would be Confidential Information hereunder but for the exceptions set out at (x) and (y) of Paragraph 10G of this Agreement, the Executive shall notify the Employer of such intent in writing, including a description of such
information, no less than fifteen (15) days prior to such communication, access or use. 
  
 I. During and after the term of employment hereunder, the Executive will not remove from the Employer’s premises any documents, records, files, notebooks, correspondence, reports, video or audio recordings,
computer printouts, computer programs, computer software, price lists, microfilm, drawings or other similar documents containing Confidential Information, including copies thereof, whether prepared by him or others, except as his duty shall require,
and in such cases, will promptly return such items to the Employer. Upon termination of his employment with the Employer, all such items including summaries or copies thereof, then in the Executive’s possession, shall be returned to the
Employer immediately. 
  

			
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 J. The Executive recognizes and agrees that all ideas, inventions, patents, copyrights, copyright
designs, trade secrets, trademarks, processes, discoveries, enhancements, software, source code, catalogues, prints, business applications, plans, writings, and other developments or improvements and all other intellectual property and proprietary
rights and any derivative work based thereon (the “Inventions”) made, conceived, or completed by the Executive, alone or with others, during the term of his employment, whether or not during working hours, that are within the scope
of the Employer’s business operations or that relate to any of the Employer’s work or projects (including any and all inventions based wholly or in part upon ideas conceived during the Executive’s employment with the Employer), are
the sole and exclusive property of the Employer. The Executive further agrees that (1) he will promptly disclose all Inventions to the Employer and hereby assigns to the Employer all present and future rights he has or may have in those Inventions,
including without limitation those relating to patent, copyright, trademark or trade secrets; and (2) all of the Inventions eligible under the copyright laws are “work made for hire.” At the request of the Employer, the Executive will do
all things deemed by the Employer to be reasonably necessary to perfect title to the Inventions in the Employer and to assist in obtaining for the Employer such patents, copyrights or other protection as may be provided under law and desired by the
Employer, including but not limited to executing and signing any and all relevant applications, assignments or other instruments. Notwithstanding the foregoing, the Employer hereby notifies the Executive that the provisions of this Paragraph 10
shall not apply to any Inventions for which no equipment, supplies, facility or trade secret information of the Employer was used and which were developed entirely on the Executive’s own time, unless (1) the Invention relates (i) to the
business of the Employer, or (ii) to actual or demonstrably anticipated research or development of the Employer, or (2) the Invention results from any work performed by the Executive for the Employer. 
  
 K. The Executive acknowledges and agrees that all customer lists, supplier
lists, and customer and supplier information, including, without limitation, addresses and telephone numbers, are and shall remain the exclusive property of the Employer, regardless of whether such information was developed, purchased, acquired, or
otherwise obtained by the Employer or the Executive. The Executive also agrees to furnish to the Employer on demand at any time during the term of this Agreement, and upon the termination of this Agreement, any other records, notes, computer
printouts, computer programs, computer software, price lists, microfilm, or any other documents related to the Employer’s business, including originals and copies thereof. The Executive recognizes and agrees that he has no expectation of
privacy with respect to the Employer’s telecommunications, networking or information processing systems (including, without limitation, stored computer files, email messages and voice messages) and that the Executive’s activity and any
files or messages on or using any of those systems may be monitored at any time without notice. 
  
 L. The Executive acknowledges that he may become aware of “material” nonpublic information relating to customers whose stock is publicly traded.
The Executive 
  

			
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acknowledges that he is prohibited by law as well as by Employer policy from trading in the shares of such customers while in possession of such information
or directly or indirectly disclosing such information to any other persons so that they may trade in these shares. For purposes of this Paragraph 10L, “material” information may include any information, positive or negative, which might be
of significance to an investor in determining whether to purchase, sell or hold the stock of publicly traded customers. Information may be significant for this purpose even if it would not alone determine the investor’s decision. Examples
include a potential business acquisition, internal financial information that departs in any way from what the market would expect, the acquisition or loss of a major contract, or an important financing transaction. 
  
 M. The Employer does not wish to incorporate any unlicensed or unauthorized
material into its products or services or those of its affiliates. Therefore, the Executive agrees that he will not knowingly disclose to the Employer, use in the Employer’s business, or cause the Employer to use, any information or material
which is confidential or proprietary to any third party including, but not limited to, any former employer, competitor or client, unless the Employer has a right to receive and use such information. The Executive will not incorporate into his work
any material which is subject to the copyrights of any third party unless the Employer has a written agreement with such third party or otherwise has the right to receive and use such information. 
  
 N. It is agreed that any breach or anticipated or threatened breach of any of
the Executive’s covenants contained in this Paragraph 10 will result in irreparable harm and continuing damages to the Employer and its business and that the Employer’s remedy at law for any such breach or anticipated or threatened breach
will be inadequate and, accordingly, in addition to any and all other remedies that may be available to the Employer at law or in equity in such event, any court of competent jurisdiction may issue a decree of specific performance or issue a
temporary and permanent injunction, without the necessity of the Employer posting bond or furnishing other security and without proving special damages or irreparable injury, enjoining and restricting the breach, or threatened breach, of any such
covenant, including, but not limited to, any injunction restraining the Executive from disclosing, in whole or part, any Confidential Information. The Executive acknowledges the truthfulness of all factual statements in this Agreement and agrees
that he is estopped from and will not make any factual statement in any proceeding that is contrary to this Agreement or any part thereof. The Executive further agrees to pay all of the Employer’s costs and expenses, including reasonable
attorneys’ and accountants’ fees, incurred in enforcing such covenants. 
  
 O. For a period of two years following the termination of his employment with Employer, Executive agrees that he shall not defame or disparage the Employer’s business, products or services, or its officers

  
 11. Liquidated Damages for Executive’s Breach;
Liability Limitations. 
  
 A. Liquidated Damages. The parties
acknowledge that Executive is uniquely qualified for his employment hereunder, that Employer would be severely disadvantaged in the event Executive left the employ of Employer prior to the expiration of the term hereof or if the non-solicitation
provisions of Paragraph 10D(2) are breached, and that Employer’s damages 
  

			
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caused by any such breach by Executive are real and certain, but unliquidated and difficult to calculate. Accordingly, in the event either (1) that the
Executive should terminate his or her employment with the Employer, in a manner other than as provided for under Paragraph 8E or 8F above, or (2) that the Employer should terminate Employee’s services under Paragraph 8C above, or (3) that the
Executive should violate the non-solicitation provisions of Paragraph 10D(2), then both Executive and the Employer agree that Employee shall pay to Employer on demand an amount equal to the sum of 6 months’ Base Salary, plus the amount of any
Bonus Amounts paid to the Executive during the previous six months prior to such termination, as liquidated damages attributable specifically to the premature termination of Executive’s employment and not as a penalty. 
  
 B. Liability Limitations. Except for damages arising from Executive’s
breach of the provisions of Paragraph 10 of this Agreement (other than the non-solicitation provisions of Paragraph 10D(2)), and except for damages arising from Executive’s breach of this Agreement that is committed knowingly, willfully, or
with gross negligence, it is agreed that: (1) Executive shall not be liable for any indirect, exemplary, incidental or consequential damages arising from or otherwise relating to Executive’s performance or failure to perform under this
Agreement; and (2) Executive’s liability to MetaSolv arising from or otherwise relating to Executive’s performance or failure to perform under this Agreement is limited to an amount not greater than the sum of 12 months’ Base Salary,
plus the amount of any Bonus Amounts paid to the Executive during the previous 12 months prior to such breach. 
  
 12. Notices. Any and all notices required in connection with this Agreement shall be deemed adequately given only if in writing and (a) personally
delivered, or sent by first class, registered or certified mail, postage prepaid, return receipt requested, or by recognized overnight courier, (b) sent by facsimile, provided a hard copy is mailed on that date to the party for whom such notices are
intended, or (c) sent by other means at least as fast and reliable as first class mail. A written notice shall be deemed to have been given to the recipient party on the earlier of (a) the date it shall be delivered to the address required by this
Agreement; (b) the date delivery shall have been refused at the address required by this Agreement; (c) with respect to notices sent by mail or overnight courier, the date as of which the Postal Service or overnight courier, as the case may be,
shall have indicated such notice to be undeliverable at the address required by this Agreement; or (d) with respect to a facsimile, the date on which the facsimile is sent and receipt of which is confirmed. Any and all notices referred to in this
Agreement, or which either party desires to give to the other, shall be addressed to his residence in the case of the Executive, or to its principal office in the case of the Employer. 
  
 13. Waiver of Breach. A waiver by the Employer of a breach of any provision of this Agreement by the Executive shall
not operate or be construed as a waiver or estoppel of any subsequent breach by the Executive. No waiver shall be valid unless in writing and signed by an authorized officer of the Employer. 
  

			
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 14. Successors; Binding Agreement. 
  
 A. This Agreement shall be binding upon and shall inure to the benefit of the Employer and its Successors and Assigns, and
the Employer shall require any Successors and Assigns to expressly assume and agree to perform this Agreement in the same manner and to the same extent that the Employer would be required to perform it if no such succession or assignment had taken
place. 
  
 B. Neither this Agreement nor any right or interest
hereunder shall be assignable or transferable by the Executive or his beneficiaries or legal representatives, except by will or by the laws of descent and distribution, and this Agreement shall inure to the benefit of and be enforceable by the
Executive’s legal representatives. 
  
 15. Entire
Agreement. This Agreement and the Stock Option Agreements referenced herein set forth the entire and final agreement and understanding of the parties and contains all of the agreements made between the parties with respect to the subject matter
hereof. This Agreement supersedes any and all other agreements, either oral or in writing, between the parties hereto, with respect to the subject matter hereof. No change or modification of this Agreement shall be valid unless in writing and signed
by the Employer and the Executive. 
  
 16. Severability. If
any provision of this Agreement shall be found invalid or unenforceable for any reason, in whole or in part, then such provision shall be deemed modified, restricted, or reformulated to the extent and in the manner necessary to render the same valid
and enforceable, or shall be deemed excised from this Agreement, as the case may require, and this Agreement shall be construed and enforced to the maximum extent permitted by law, as if such provision had been originally incorporated herein as so
modified, restricted, or reformulated or as if such provision had not been originally incorporated herein, as the case may be. The parties further agree to seek a lawful substitute for any provision found to be unlawful; provided, that, if the
parties are unable to agree upon a lawful substitute, the parties desire and request that a court or other authority called upon to decide the enforceability of this Agreement modify those restrictions in this Agreement that, once modified, will
result in an agreement that is enforceable to the maximum extent permitted by the law in existence at the time of the requested enforcement. 
  
 17. Headings. The headings in this Agreement are inserted for convenience only and are not to be considered a construction of the provisions
hereof. 
  
 18. Execution of Agreement. This Agreement may
be executed in several counterparts, each of which shall be considered an original, but which when taken together, shall constitute one agreement. 
  
 19. Recitals. The recitals to this Agreement are incorporated herein as an integral part hereof and shall be considered as substantive and not
precatory language. 
  

			
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 20. Arbitration. Any controversy, claim or dispute between the parties relating to the
Executive’s employment or termination of employment, whether or not the controversy, claim or dispute arises under this Agreement (other than any controversy or claim arising under Paragraph 10), shall be resolved by arbitration in accordance
with the National Rules for the Resolution of Employment Disputes (“Rules”) of the American Arbitration Association through a single arbitrator selected in accordance with the Rules. The decision of the arbitrator shall be rendered
within thirty (30) days of the close of the arbitration hearing and shall include written findings of fact and conclusions of law reflecting the appropriate substantive law. Judgment upon the award rendered by the arbitrator may be entered in any
court having jurisdiction thereof in the State of Texas. In reaching his or her decision, the arbitrator shall have no authority (a) to authorize or require the parties to engage in discovery (provided, however, that the arbitrator may schedule the
time by which the parties must exchange copies of the exhibits that, and the names of the witnesses whom, the parties intend to present at the hearing), (b) to interpret or enforce Paragraph 10 of the Agreement (for which Paragraph 21 shall provide
the exclusive venue), (c) to change or modify any provision of this Agreement, (d) to base any part of his or her decision on the common law principle of constructive termination, or (e) to award punitive damages or any other damages not measured by
the prevailing party’s actual damages and may not make any ruling, finding or award that does not conform to this Agreement. Each party shall bear all of his or its own legal fees, costs and expenses of arbitration and one-half (1⁄2) of the
costs of the arbitrator. 
  
 21. Governing Law. This
Agreement shall be governed by, and construed in accordance with, the laws of the State of Texas, without reference to its conflict of law provisions. Furthermore, as to Paragraph 10, the Executive agrees and consents to submit to personal
jurisdiction in the State of Texas in any state or federal court of competent subject matter jurisdiction situated in Collin County, Texas. The Executive further agrees that the sole and exclusive venue for any suit arising out of, or seeking to
enforce, the terms of Paragraph 10 of this Agreement shall be in a state or federal court of competent subject matter jurisdiction situated in Collin County, Texas. In addition, the Executive waives any right to challenge in another court any
judgment entered by such Collin County, Texas court or to assert that any action instituted by the Employer in any such court is in the improper venue or should be transferred to a more convenient forum. 
  

			
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 IN WITNESS WHEREOF, the parties have set their signatures on the date first written above. 
  

					
	 EMPLOYER:
	  	 EXECUTIVE:

		
	 METASOLV SOFTWARE, INC., a
	  	 
	 Delaware corporation
	  	 
			
	 By:
	 	  

	  	  

	 	 	 James P. Janicki,
	  	       T. Curtis Holmes, Jr.

	 	 	 Executive Chairman of the Board of
 Directors
	  	 
			
	 By:
	 	  

	  	 
	 	 	 John W. White, Lead Outside Director
 of the Board of Directors
	  	 

  

			
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