Document:

<PAGE>

                                                                   EXHIBIT 10.11

                BLACKBAUD RE:NETSOLUTIONS(TM) SERVICES AGREEMENT

This is a legal agreement between your organization ("CLIENT") and Blackbaud,
Inc. ("BLACKBAUD") a South Carolina corporation having a principal place of
business at 2000 Daniel Island Drive, Charleston, SC 29492.

The Effective Date of this Agreement is the date of the Agreement to Purchase
covering the Services. Client acknowledges its unconditional acceptance of this
Agreement when it accepts and executes the Agreement to Purchase.

1.   SERVICES PROVIDED BY BLACKBAUD. For the term of this Agreement, Blackbaud
     shall provide Client with its NetSolutions services ("SERVICES"). Blackbaud
     retains all right, title and interest in and to the Services, all materials
     furnished by Blackbaud, and all trademarks, service marks and trade names
     worldwide, subject to a limited license necessary to perform this
     Agreement.

2.   FEES AND PAYMENT. Client shall pay annual fees in advance and in a timely
     manner, but no later than 10 days after invoicing. Unless otherwise
     provided, annual fees entitle Client to 5,000 transactions per month per
     module. Additional annual transaction blocks may be purchased in accordance
     with Blackbaud's then current rates.

3.   TERM. This Agreement commences the date Client purchases the Services and
     unless terminated sooner pursuant to Section 8, shall be effective until
     the date one year following. Unless Client or Blackbaud notifies the other
     in writing at least sixty (60) days before the end of the Term (including
     any extension) of its intention to terminate this Agreement, the Term shall
     be automatically extended for additional one (1) year periods.

4.   CONFIDENTIAL INFORMATION. Each party shall treat the proprietary
     information of the other party as strictly confidential and shall not
     disclose such information to any third party except to those third parties
     operating under non-disclosure provisions no less restrictive than in this
     Section and who have a justified business "need to know". Client shall
     protect the deliverables resulting from Services with the same degree of
     care. This Agreement imposes no obligation upon the Parties with respect to
     Confidential Information which either party can establish by legally
     sufficient evidence: (a) was in the possession of, or was rightfully known
     by the Recipient without an obligation to maintain its confidentiality
     prior to receipt from Owner; (b) is or becomes generally known to the
     public without violation of this Agreement; (c) is obtained by Recipient in
     good faith from a third party having the right to disclose it without an
     obligation of confidentiality; (d) is independently developed by Recipient
     without the participation of individuals who have had access to the
     Confidential Information; or (e) is required to be disclosed by court order
     or applicable law, provided notice is promptly given to the Owner and
     provided further that diligent efforts are undertaken to limit disclosure.

5.   INDEMNITY.

     5.1 BY BLACKBAUD. Blackbaud shall indemnify and defend Client against any
     claims that the Services delivered to Client infringes any United States or
     Canadian patent or copyright, provided that Blackbaud is given prompt
     notice of such claim and is given information, reasonable assistance, and
     the sole authority to defend or settle said claim. Blackbaud shall have no
     liability to indemnify and defend Client to the extent (i) the alleged
     infringement is based on infringing information, data, or content created
     or furnished by or on behalf of Client or (ii) the alleged infringement is
     the result of a modification made by anyone other than Blackbaud.

     5.2 BY CLIENT. Client shall indemnify and defend Blackbaud against any
     claims that any of Client's content provided and included on the donation
     site infringes or violates any rights of third parties, including without
     limitation, rights of publicity, rights of privacy, intellectual property,
     trade secrets or licenses.

6.   WARRANTIES AND REPRESENTATIONS.

     6.1 EACH PARTY. Each party warrants that: (i) it has the right and power to
     enter into this Agreement, (ii) an authorized representative has executed
     this Agreement, and (iii) it will comply with any applicable laws and
     regulations pertaining to this Agreement and the provision of Services.
     Blackbaud warrants that the Services will be performed in a professional
     and workmanlike manner in accordance with recognized industry standards.
     BLACKBAUD EXPRESSLY DISCLAIMS ALL OTHER REPRESENTATIONS OR WARRANTIES,
     WHETHER EXPRESS, IMPLIED, OR STATUTORY (BY ANY TERRITORY OR JURISDICTION)
     TO THE EXTENT PERMITTED BY LAW, AND FURTHER BLACKBAUD EXPRESSLY EXCLUDES
     ANY WARRANTY OF NON-INFRINGEMENT (EXCEPT AS SPECIFICALLY

<PAGE>

     PROVIDED), TITLE, FITNESS FOR A PARTICULAR PURPOSE, OR MERCHANTABILITY TO
     THE EXTENT PERMITTED BY LAW.

     6.2 ASSURANCES OF CLIENT. Client acknowledges that it is the end user of
     the Services and that Client is a 501(c) organization under IRS regulations
     and has legal authority to accept charitable donations. Client shall: (a)
     designate and provide a point of contact, responsible for decisions
     regarding the donation site, and for answering and resolving questions and
     issues relating to the Services; (b) provide to Blackbaud all images and
     content, if any, desired for the donation site in the format required by
     Blackbaud, and all images and content shall be legally permissible content
     that does not infringe any third party rights; (c) advise Blackbaud of any
     changes to Client's operations, or banking relationships or other
     information that would require a change in the donation site; (d) pay all
     applicable fees and expenses as same become due.

7.   LIMITATION OF LIABILITY. BLACKBAUD'S MAXIMUM LIABILITY FOR ANY ACTION
     ARISING UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION AND WHETHER
     IN TORT OR CONTRACT, SHALL BE LIMITED TO THE AMOUNT OF SERVICES FEES PAID
     BY CLIENT FOR THE SERVICES FROM WHICH THE CLAIM AROSE. IN NO EVENT SHALL
     BLACKBAUD BE LIABLE FOR INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
     DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION, LOST DATA OR LOST
     PROFITS, HOWEVER ARISING, EVEN IF CLIENT HAS BEEN ADVISED OF THE
     POSSIBILITY OF SUCH DAMAGES. THE PARTIES AGREE TO THE ALLOCATION OF RISK
     SET FORTH HEREIN. BLACKBAUD SHALL HAVE NO LIABILITY OR RESPONSIBILITY IN
     THE EVENT OF ANY LOSS OR INTERRUPTION IN HOSTING SERVICES DUE TO CAUSES
     BEYOND ITS REASONABLE CONTROL OR FORESEEABILITY, SUCH AS LOSS, INTERRUPTION
     OR FAILURE OF TELECOMMUNICATIONS OR DIGITAL TRANSMISSIONS AND LINKS,
     INTERNET SLOWDOWN OR FAILURES.

8.   TERMINATION. Either party may terminate this Agreement in the event of a
     material default by the other and failure to cure such default within 10
     days after notice thereof. Client's failure to fully pay any fees due
     within 10 days after the applicable due date shall be deemed a material
     breach. Any such termination does not relieve Client of its obligation to
     pay past due fees as well as legal fees and costs of collection. In the
     event of any loss or interruption in hosting services due to causes similar
     to and including scheduled maintenance, repairs, or causes beyond the
     reasonable control or foreseeability of Blackbaud, such loss or
     interruption shall not be a material default or cause for termination.

9.   GENERAL. Blackbaud performs this Agreement as an independent contractor,
     not as an employee of Client. Nothing in this Agreement is intended to
     construe the existence of a partnership, joint venture, or agency
     relationship between Client and Blackbaud. No modification to this
     Agreement nor any failure or delay in enforcing any term, exercising any
     option, or requiring performance shall be binding or construed as a waiver
     unless agreed to in writing by both parties. Except for Client's obligation
     to pay Blackbaud, neither party shall be liable for any failure to perform
     its obligations under this Agreement if prevented from doing so by a cause
     or causes beyond its control, including without limitation, acts of God or
     public enemy, failure of suppliers to perform, fire, floods, storms,
     earthquakes, riots, strikes, war, and restraints of government. All notices
     or other communications referenced under this Agreement shall be made in
     writing and sent to the address designated above or otherwise designated
     from time to time in writing by the Parties. All notices shall be deemed
     given to the other party if delivered by registered or certified first
     class mail, postage prepaid; recognized courier delivery; electronic mail
     or fax. The terms of this Section 5 shall survive termination of this
     Agreement. This Agreement shall be governed by the laws of the State of
     South Carolina. Except as otherwise specifically stated herein, remedies
     shall be cumulative and there shall be no obligation to exercise a
     particular remedy. If any provision of this Agreement is held to be
     unenforceable, the other provisions shall nevertheless remain in full force
     and effect. This Agreement constitutes the entire understanding between the
     Parties with respect to the subject matter herein, supersedes all prior
     oral and written understandings, and may only be amended or modified by a
     writing signed by a duly authorized representative of each party. This
     Agreement may be executed by facsimile.

CLIENT:                                 BLACKBAUD:

By: ________________________________    By: ________________________________

Name:  _____________________________    Name: ______________________________
Title: ____________________________     Title:______________________________<PAGE>
                                                                   EXHIBIT 10.12

                   STANDARD BLACKBAUD TERMS AND CONDITIONS FOR

                        SOFTWARE MAINTENANCE AND SUPPORT

All Software Maintenance and Support is provided subject to the following
Standard Terms and Conditions. These provisions set forth are only obligations
of Blackbaud regarding Software Maintenance and Support. For purposes of this
Agreement, "You" or "Your" shall refer to the entity entitled to receive
Maintenance and Support hereunder.

I.       BLACKBAUD SOFTWARE MAINTENANCE SERVICES:

1.       Unlimited use of Blackbaud's online and telephone support, as described
         in the Blackbaud Maintenance Benefits document, to receive technical
         assistance and/or general consultation with regard to software You have
         licensed from Blackbaud and for which You have elected to receive
         Maintenance and Support (the "Covered Software").

2.       As they become available, Blackbaud will provide new versions, updates
         and/or enhancements to current versions of the Covered Software. Some
         new versions, updates and/or enhancements may require more advanced or
         larger capacity equipment and/or third party software. Equipment and
         software compatibility shall be Your sole responsibility.

3.       As they become available, Blackbaud will provide updates and
         enhancements to existing documentation.

4.       Blackbaud will take all reasonable steps to correct defects in the
         Covered Software that are directly attributable to programming if
         Blackbaud, in its sole discretion, recognizes them as having a
         materially detrimental effect on the performance of the Covered
         Software.

5.       Blackbaud will take all reasonable steps to have data anomalies
         repaired and data loss in the Covered Software directly attributable to
         programming minimized. This provision is subject to Your performance of
         scheduled data backups using a prudent method of media rotation.

II.      CHARGES

1.       The Annual Maintenance period begins 7 days after ship date of the
         Covered Software from Blackbaud.

2.       The initial Annual Maintenance fee is based upon a % of current list
         price of the Covered Software. Renewal fees are calculated annually for
         a 1-year period and may be subject to an inflationary adjustment
         defined at the time of renewal. If You purchase additional Software or
         licensed users for such Software, these additions will automatically be
         subject to Maintenance fees and will be invoiced accordingly. Charges
         for any partial month of coverage will be prorated on the basis of a
         thirty (30) day month to coincide with existing annual Maintenance
         term.

3.       All charges for Software Maintenance are payable in advance. Failure to
         give at least thirty (30) days notice of intention not to renew the
         Maintenance contract will result in automatic renewal and You will be
         liable for an additional year's charges. Notwithstanding this, if You
         fail to pay any invoice within thirty (30) days of the invoice date,
         Blackbaud may withhold services until payment has been received.

4.       Charges do not include charges related to third party software
         programs, which may be required to run the Covered Software. You may be
         required to pay separately for any upgrades in such third party
         programs.

5.       Blackbaud reserves the right to charge late fees on overdue accounts.

III.     EXCLUSIONS FROM BLACKBAUD SOFTWARE MAINTENANCE SERVICE

         The following is expressly excluded from the terms of this Agreement:

1.       Provision, installation and/or support of new versions and/or
         enhancements to current versions of non-Blackbaud software.
         Non-Blackbaud software includes but shall not be limited to, operating
         system software, word processing, spreadsheet, reporting and/or
         database software.

2.       Installation of updates and enhancements to Blackbaud software.

3.       Upgrading any hardware and memory on the system on which You use the
         Covered Software.

4.       If You are using Blackbaud products that require a common database, You
         must remain current on Maintenance for all products for as long as the
         Covered Software is in use in order to assure the integrity of Your
         Covered Software. Cancellation of Maintenance on any one system may
         cause incompatibilities with related products, and performance of all
         Covered Software could be adversely affected.

5.       Repair of the Covered Software and data if Blackbaud determines the
         failure is related to:

         (a)      the equipment or supplies You are using.

         (b)      misuse or neglect of the covered Software including, but not
                  limited to, failure to perform scheduled data backups using a
                  prudent method of media rotation.

         (c)      anyone other than a member of Blackbaud's staff making any
                  alteration to the Covered Software or to the system files
                  which may affect the Covered Software.

         (d)      environmental conditions, including, but not limited to,
                  insufficient, excessive, or irregular electrical power,
                  failure of air conditioning, excessive heat or humidity,
                  flood, water, wind or lightening.

         (e)      use of the Covered Software for purposes other than those
                  which it was expressly designed.

         (f)      the relocation or reinstallation of the Covered Software.

         (g)      the use of any software other than the Covered Software.

**IMPORTANT ** MAINTENANCE IS EFFECTIVE 7 DAYS AFTER SHIP DATE OF SOFTWARE. SEE
                    SECTION II, ITEM 1 ABOVE. **IMPORTANT**

                             Last Modified 08/01/03

<PAGE>

6.       Blackbaud reserves the right to charge additional support fees at its
         then standard rates for services performed in connection with reported
         incidents that are later determined to have been due to hardware or
         software not supplied by Blackbaud. Notwithstanding the foregoing,
         Blackbaud has no obligation to perform support services in connection
         with issues resulting from hardware or software not supplied by
         Blackbaud.

IV.      SOFTWARE MODIFICATIONS

         Any modifications that You make to the Software, including any
         modifications to any third party licensed software included with or
         embedded in the Software, will render any Maintenance or Warranty
         obligations contained in this Agreement null and void. Blackbaud will
         not be liable, in any respect, for any such modifications or any
         errors, losses or damage resulting from such modifications. Blackbaud
         has no other responsibilities with respect to Maintenance other than
         those specified in this Section and will not be responsible for
         maintaining other than the most current, unaltered release of the
         Software.

V.       DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

1.       NO WARRANTIES: BLACKBAUD DOES NOT AND CANNOT WARRANT THE PERFORMANCE OR
         RESULTS OBTAINED BY YOU IN USING THE SOFTWARE, THAT THE SOFTWARE WILL
         MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE
         UNINTERRUPTED OR ERROR FREE. THE SOFTWARE IS LICENSED "AS IS" AND THE
         MAINTENANCE SERVICES PROVIDED HEREUNDER SHALL BE PERFORMED IN A
         WORKMANLIKE MANNER. BLACKBAUD EXPRESSLY DISCLAIMS ANY AND ALL OTHER
         WARRANTIES WITH RESPECT TO THE SOFTWARE AND SERVICES, EITHER EXPRESS OR
         IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF
         MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

2.       LIMITATION OF LIABILITY. IN NO EVENT WILL BLACKBAUD BE LIABLE FOR ANY
         LOSS OF PROFITS, LOSS OF USE, BUSINESS INTERRUPTION, LOSS OF DATA, COST
         OF COVER OR OTHER INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL
         DAMAGES ARISING OUT OF THE DELIVERY OF MAINTENANCE SERVICES OR ANY
         DELAY IN DELIVERY OF THE MAINTENANCE SERVICES. BLACKBAUD'S MAXIMUM
         AGGREGATE LIABILITY (WHETHER IN CONTRACT OR IN TORT OR UNDER ANY OTHER
         FORM OF LIABILITY) FOR DAMAGES OR LOSS, HOWSOEVER ARISING OR CAUSED,
         SHALL IN NO EVENT EXCEED THE AMOUNT ACTUALLY PAID BY YOU FOR THE
         RELEVANT SERVICES GIVING RISE TO THE LIABILITY.

VI.      GENERAL

1.       Delivery of any Software Maintenance service to You by Blackbaud is
         subject to conditions beyond the control of Blackbaud or its agents,
         including but not limited to, Acts of God, acts of any public enemy,
         fire, flood, epidemic or quarantine restrictions, strikes, riots or
         civil commotion, freight or other embargoes, weather conditions or any
         failures by Blackbaud's subcontractors or suppliers.

2.       You may not sub-license, sell, rent, lend or lease any portion of the
         Covered Software. You may not translate or create derivative works
         based on the Covered Software.

3.       You may cancel maintenance by giving notice at least 30 days notice in
         advance of the annual period renewal date. Cancellations will become
         effective on the renewal date. No credit will be given for partial
         Maintenance periods. If You allow your Maintenance coverage to lapse,
         You may purchase telephone and/or email support for currently supported
         software versions on an as-needed basis. Telephone and/or email support
         is billed at $200 per hour, with a minimum charge of one hour. After
         the first hour, support is billed in 15-minute increments of $50.00
         each. Software updates and access to the Support web site are not
         available without Maintenance.

4.       Reinstatement of lapsed Maintenance will require full payment of
         Maintenance fees that would have been due from the expiration of the
         last active Maintenance period through the reinstatement date, plus a
         15% administrative surcharge. Payment of the applicable amount for the
         current Maintenance period will be due upon reinstatement. This
         reinstatement policy applies if Maintenance has been cancelled or there
         is otherwise a lapse in Maintenance coverage, such as for nonpayment of
         fees. Upon reinstatement, You will receive the latest version of the
         software.

5.       All provisions of this agreement shall be governed by the laws of South
         Carolina.

6.       If You choose not to install the latest version of the Covered
         Software, Blackbaud reserves the right to limit the scope of the
         Maintenance services provided.

**IMPORTANT ** MAINTENANCE IS EFFECTIVE 7 DAYS AFTER SHIP DATE OF SOFTWARE. SEE
                    SECTION II, ITEM 1 ABOVE. **IMPORTANT**

                             Last Modified 08/01/03

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00061-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00061-of-00352.parquet"}]]