Document:

exv10w2

 

Exhibit 10.2

					
	 	 	 	 	 
	
	 	
Addendum to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

Globalware Worldwide

Addendum to Globalware Solutions Service

Agreement dated May 10, 2007

Page 1 of 6

 

					
	 	 	 	 	 
	
	 	
Addendum to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

Addendum to Globalware Solutions Service Agreement

Table of Contents

	 	 	 	 	 
	1. Overview
	 	 	3	 
	2. Updates and Upgrades
	 	 	3	 
	3. Maintenance
	 	 	3	 
	4. Protection of SPSS Confidential and Customer Information
	 	 	3	 
	5. Modification to Globalware Solutions Service Agreement
	 	 	3	 
	6. Acceptance
	 	 	3	 

Page 2 of 6

 

					
	 	 	 	 	 
	
	 	
Addendum to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

1. Overview

The following is an addendum to the ”Globalware Solutions Service Agreement” (hereinafter
“Agreement”) dated May 10, 2007, governing the relationship between GlobalWare Solutions, Inc.
(GWS) and SPSS Inc. (SPSS) regarding the provision of services by GWS on behalf of SPSS. This
addendum is being executed pursuant to the terms and conditions of the Agreement and is intended to
outline additional requirements which are considered to be ongoing and continuous for the life of
the relationship between GWS and SPSS and certain modifications to the Agreement.

2. Updates and Upgrades

GWS will update, upgrade or enhance its technology systems for the SPSS account setup and
operations with the scope of its technology updates provided for all GWS customers. Such
updates, upgrades and enhancements will be at no additional cost to SPSS. Updates,
upgrades and/or enhancements are expected to satisfy the existing SPSS account setup and
operations. Should any updates, upgrades and/or enhancements impact the current SPSS
account setup or operations because of SPSS required account setup and operations
customizations, GWS will notify SPSS of the potential impact at least seven (7) business
days in advance of the expected update, upgrade or modification and work with SPSS to
determine the necessary course of action to be compliant with the update, upgrade or
modification.

3. Maintenance

GWS’ platform has been designed for 24x7 operations and consequently there are no regularly
scheduled maintenance windows. GWS reserves the right to schedule downtime for occasional major
infrastructure improvements, such as network or database upgrades.  In scheduling these major
upgrades, GWS will notify SPSS in writing at least 10 business days in advance of such an event
specifying the date, time, duration, scope/nature and reason for the outage. SPSS will have two
business days to respond to this notification to request that the maintenance not take place at
that time and specifying an alternative date and time that would be acceptable to SPSS.

In addition, GWS will not schedule maintenance during the following SPSS defined “blackout”
time periods, except in emergency situations;

	 	•	 	At anytime during the last 5 days of a month
	 
	 	•	 	At anytime during the first 5 days of a month
	 
	 	•	 	At anytime during the last 10 days of a calendar quarter

4. Protection of SPSS Confidential and Customer Information

(i). The definition of “Confidential Information” in Section 1.0 of the Agreement shall now read as
follows with the inclusion of the definition of “Customer Information”:

“Confidential Information” means proprietary and other valuable information, regardless of form,
communicated by one party (“Disclosing Party”) to the other party (“Receiving Party”), including,
without limitation, technical information (including but not limited to information about how
computer systems and networks are configured in order to interoperate which includes

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Addendum to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

account ids, passwords, passcodes and encryption secrets), trade secrets, know how, specifications,
financial and pricing information, market research, computer code, customer registration data,
customer transaction information (including but not limited to credit card information and any
other customer information collected and stored by GWS).

(ii). Section 8B of the Agreement shall be amended by adding the following at the end of such
Section:

“Each party agrees to maintain documented policies and procedures describing the internal controls
it has in place for purposes of protecting the other party’s Confidential Information from
unauthorized disclosure, accidental destruction, or other unauthorized acts which may result in
loss of possession, confidentiality, integrity or authenticity. SPSS reserves the right to perform
a yearly audit of the design and operational effectiveness of GWS’ controls that protect SPSS
confidential and customer Information. This includes scanning GWS’ publicly accessible servers for
network, system and application vulnerabilities as well as reviewing evidence of the implementation
and operational effectiveness of GWS’ policies, procedures and controls. All audits will be
scheduled at least 30 days in advance, will occur at such dates and times that are mutually
convenient to the parties, and will be conducted with GWS supervision, at SPSS’ sole cost and
expense, by SPSS or its agents, and in a manner that does not unreasonably interfere with GWS’s
business and operations.”

(iii) The following additional requirements shall be added as a new Section 8F to the Agreement:

“8F Implementation Safeguards and Procedures:

1. GWS shall minimally implement the following data transmission controls to protect SPSS
Confidential Information:

	 	i.	 	Prevent the transmission of unencrypted SPSS Confidential Information over
the Internet to SPSS.
	 
	 	ii.	 	Prevent the transfer of information about a customer and their transaction to
any entity other than the customer, SPSS, or the “merchant bank(s) or payment
processor(s)” associated with the transaction.
	 
	 	iii.	 	Prevent the transmission of regulated customer information (e.g., charge card
and account numbers) that is unencrypted over the Internet.

	2.	 	GWS shall notify SPSS of any real or potential security compromise or breach that impacts the
security or protection of SPSS Confidential or Customer Information. GWS shall notify SPSS
within 4 hours of learning of such a breach. GWS shall not provide direct notification of any
potential or real breach to SPSS customers (i.e., customer notification is SPSS’ obligation)
or any other third-party without SPSS’ written permission.
	 
	3.	 	GWS shall provide evidence that it is taking reasonable steps to effectively manage risks to
SPSS Confidential Information by doing the following:

	 	a.	 	Providing an independent auditor’s yearly assessment (e.g., SAS-70 Type-II report) of
the design and operating effectiveness of GWS’ internal IT controls to SPSS.
	 
	 	b.	 	Maintaining certified Safe Harbor status with the United States Department of
Commerce throughout the life of this Agreement.
	 
	 	c.	 	Maintaining Payment Card Industry (PCI) Data Security Standard (DSS) compliance
throughout the life of this Agreement.

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Addendum to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

	 	d.	 	Abiding by the Standards for Safeguarding Customer Information” (16 CFR Part 314) as
issued by the Federal Trade Commission as required by section 501(b) of the
Gramm-Leach-Bliley Act of 1999 (“GLBA”).
	 
	 	e.	 	Abiding by the Directive 95/46/EC of the European Parliament and of the Council of 24
October 1995 on the protection of individuals with regard to the processing of personal
data and on the free movement of such data.
	 
	 	f.	 	Abiding by SPSS’ Privacy Policy
(http://www.spss.com/privacy.htm) as portions pertain
to GWS as a service provider to SPSS.
	 
	 	g.	 	Abiding by any other applicable data privacy law or regulation that is in existence
now or becomes in existence during the term of this Agreement that is applicable to the
Confidential Information provided hereunder.
	 
	 	h.	 	Notify SPSS of any potential or real deficiency, significant deficiency or material
weakness in GWS’ internal controls that could impact the protection of SPSS Confidential
and Customer information within 24 hours of discovering the control weakness or
deficiency.”

5. Modification to Globalware Solutions Service Agreement

The second sentence of Section 5 C shall be modified and now read as follows:

EXCEPT FOR A CLAIM THAT ARISES DUE TO A PARTY’S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT OR A BREACH
BY A PARTY OF ITS CONFIDENTIALITY OBLIGATIONS HEREUNDER,IN NO EVENT WILL EITHER PARTY BE LIABLE FOR
ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGE ARISING OUT OF OR RELATED TO
THIS AGREEMENT (INCLUDING LOSS OF PROFITS, USE, DATA OR OTHER ECONOMIC ADVANTAGE), HOWEVER IT
ARISES, WHETHER FOR BREACH OF THIS AGREEMENT OR IN TORT OR OTHERWISE, EVEN IF SUCH PARTY HAS BEEN
PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THESE LIMITATIONS SHALL APPLY
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY AND SHALL SURVIVE EXPIRATION
OR TERMINATION OF THIS AGREEMENT AND COMPLETION OF ANY SERVICES.

Page 5 of 6

 

					
	 	 	 	 	 
	
	 	
Addendum to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

6. Acceptance

Besides the changes and additions set forth above all other terms and conditions in the Agreement
shall remain unchanged and in effect.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their
respective dually authorized officers or representatives as of the Effective Date, which is
defined as the date that the last party signs.

	 	 	 
	SPSS:

	 	GWS:
	SPSS Inc.

	 	GlobalWare Solutions, Inc.
	233 S. Wacker Drive, 11th floor,

	 	200 Ward Hill Ave
	Chicago, Illinois 60606

	 	Haverhill, MA 01835
	 
	Signed and Agreed By:

	 	Signed and Agreed by:

	 	 	 	 	 	 	 
	/s/ Raymond H. Panza

	 	April 7, 2008	 	/s/ John P. Viliesis	 	3-28-08
	 	 	 
	(Signature)

	 	(Date)
	 	(Signature)
	 	(Date)
	 
	 	 	 	 	 	 
	Raymond H. Panza

	 	EVP & CFO
	 	John P. Viliesis
	 	CFO
	 	 	 
	(Name)

	 	(Title)
	 	(Name)
	 	(Title)

Page 6 of 6exv10w3

 

Exhibit 10.3

					
	 	 	 	 	 
	
	 	
Addendum2 to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

Globalware Worldwide

Addendum2
to Globalware Solutions Service 
Agreement dated May 10, 2007

Page 1 of 4

 

 

					
	 	 	 	 	 
	
	 	
Addendum2 to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

Addendum2 to Globalware Solutions Service Agreement

Table of Contents

	 	 	 	 	 
	1. Overview
	 	 	3	 
	2. Account Management Fees
	 	 	3	 
	3. SKU Pricing
	 	 	3	 
	4. Price Increases
	 	 	3	 
	5. Acceptance
	 	 	4	 

Page 2 of 4

 

 

					
	 	 	 	 	 
	
	 	
Addendum2 to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

1. Overview

The
following is an addendum to the “Globalware Solutions Service Agreement” (hereinafter
“Agreement”) dated May 10, 2007, governing the relationship between GlobalWare Solutions, Inc.
(GWS) and SPSS Inc. (SPSS) regarding the provision of services by GWS on behalf of SPSS. This
addendum is being executed pursuant to the terms and conditions of the Agreement and is intended to
outline additional requirements which are considered to be ongoing and continuous for the life of
the relationship between GWS and SPSS and certain modifications to the Agreement.

2. Account Management Fees

Account Management Fees are to be calculated based on Full Time Equivalent (FTE) employees working
on the SPSS account consolidated across all services (i.e., Trialware, PFD, ESD, and Web Store)
provided by GWS to SPSS. The amount of FTEs should be mutually agreed upon in writing by both
parties in advance of any month where charges will be incurred. Account management fees will be
charged by GWS to SPSS according to the following table:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location:                                                       	 	Haverhill	 	 	Amsterdam	 	 	Singapore	 
	Monthly Management Fee Per FTE
Account Manager
	 	$	5,000.00	 	 	€3,950.00	 	$	3,500.00	 

3. SKU Pricing

	 	 	 	 	 	 	 
	         ITEM	 	1 to 9	 	10 to 19	 	20 or more
	Adding SKU
	 	$470	 	$275	 	$235
	Modifying SKU
	 	$260	 	$165	 	$130
	Deleting SKU
	 	No Charge	 	No Charge	 	No Charge

Note that these charges are incurred for setup of SKUs in GWS’ Power Access System for ultimate
viewing by an SPSS customer in their Asset Management Portal (AMP), above and beyond the SKU setup
for ESD initiation in accordance to the SOW governing that implementation. The effort, and
therefore the charges, to setup these products is the same whether the products are to be fulfilled
physically or electronically.

4. Price Increases

The prices set forth above cannot be changed during the Initial Term of this Statement of Work.
Thereafter, the pricing can be increased prior to each renewal term by no more than five (5)
percent over the prior year’s prices.

Page 3 of 4

 

 

					
	 	 	 	 	 
	
	 	
Addendum2 to Globalware

Solutions Service
Agreement
Globalware Worldwide
	 	 
	 
	 	 	 	 

5. Acceptance

Besides the changes and additions set forth above all other terms and conditions in the Agreement
shall remain unchanged and in effect.

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed by their
respective dually authorized officers or representatives as of the Effective Date, which is
defined as the date that the last party signs.

	 	 	 
	SPSS:
	 	GWS:
	SPSS Inc.
	 	GlobalWare Solutions, Inc.
	233 S. Wacker Drive, 11th floor,
	 	200 Ward Hill Ave
	Chicago, Illinois 60606
	 	Haverhill, MA 01835

	 	 	 	 	 	 	 	 	 
	Signed and Agreed By:	 	 	 	Signed and Agreed By:
	 
	 	 	 	 	 	 	 	 
	/s/ Raymond H. Panza

	 	April 7, 2008	 	 	 	/s/ John P. Viliesis	 	3-28-08
	 	 	 	 	 
	(Signature)

	 	(Date)
	 	 	 	(Signature)
	 	(Date)
	 
	 	 	 	 	 	 	 	 
	Raymond H. Panza

	 	EVP & CFO
	 	 	 	John P. Viliesis
	 	CFO
	 	 	 	 	 
	(Name)

	 	(Title)
	 	 	 	(Name)
	 	(Title)

Page 4 of 4

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