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                                                                    EXHIBIT 10.2

                               SERVICE AGREEMENT

                 This is an agreement between SpectraFAX Corporation a Florida
based Corporation located at 3050 North Horseshoe Drive, Suite 100, Naples,
Florida ("(SRFX)") and Paragon Investments located at 10711 NW 46th Street,
Silver Lake, KS 66539 (Paragon).

                 WHEREAS, (SRFX) has developed a product which provides 2Alertme
and Paragon is interested in obtaining the non-exclusive rights for 2AlertMe
product line.

NOW THEREFORE, the parties hereby agree as follows:

         1.      LICENSE

                 (a)     (SRFX) hereby grants to Paragon a non-exclusive
                         world-wide agreement to Paragon for use of its 2AlertMe
                         product line.
                 (b)     (SRFX) shall provide to Paragon access to signing up
                         through the (SRFX) website for its clients.

         2.      PAYMENT

                 In connection with the fee, Paragon's clients shall pay to
                 (SRFX) the following monthly fees:

                 (a)     $19.95 for the Platinum Service
                 (b)     (SRFX) will pay Client a marketing fee associated with
                         each Paragon signup after 500 clients. The schedule of
                         fees that (SRFX) will pay per month is as follows:
                           1.   501 - 1,000...........$2.00
                           2. 1,001 - 1,500...........$4.00
                           3. 1,501 - 2,000...........$5.00
                           4. 2,001 - 3,000...........$6.00
                           5.    Over 3,000...........$7.00

         3.      TERM

                 (a)     The term of this Agreement shall be for two (2) years
                         and will be automatically renewed for successive one
                         (1) year period unless either party elects to terminate
                         this Agreement effective as of the end of the initial
                         term(s) as appropriate.
                 (b)     Notice of termination shall be made no later than 60
                         days prior to the end of the initial term or renewal
                         terms(s), as appropriate.

         4.      REPRESENTATIONS AND WARRANTIES REGARDING SOFTWARE CONTENT

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                  (a)      (SRFX) hereby represents and warrants that: (1) the
                           Software Content is by (SRFX) and does not breach or
                           infringe any copyright, common lay right, or other
                           right of any third party; (2) the Software Content
                           does not contain any matter which is scandalous,
                           libelous, obscene, an invasion of privacy, or
                           otherwise unlawful; and (3) (SRFX) has the right,
                           power and authority to enter into and perform this
                           Agreement.
                  (b)      (SRFX) shall defend, indemnify, and hold harmless
                           Paragon from any claims, demands, liabilities,
                           losses, damages, judgments, and like (including but
                           not limited to attorneys' fees incurred) directly or
                           indirectly relating to any claim by a third party of
                           infringement of any copyright or other right with
                           respect to the Software Content and from the breach
                           of other representations and warranties contained in
                           this Section 4.

         5.       (SRFX) COVENANTS

                  (a)      (SRFX) covenants that the Site will be operated in a
                           professional manner in compliance with laws in all
                           material respects.
                  (b)      (SRFX) covenants to properly acknowledge on the Site
                           that the Software Content is the property and
                           copyrighted work of (SRFX).

         6.       MISCELLANEOUS

                           This Agreement shall be governed by and construed in
                  accordance with the laws Of the State of Florida without
                  regard to conflict of law principals. This Agreement contains
                  the entire agreement and understanding between the parties
                  hereto with respect to its subject matter and supersedes any
                  prior or contemporaneous written or oral agreements,
                  representations, discussions, proposals, understandings, and
                  the like respecting the subject matter hereof. This language
                  in all parts of this Agreement shall be in all cases construed
                  according to its fair meaning and not strictly for or against
                  either party. The prevailing party in any dispute shall be
                  awarded its attorneys' fees and expenses incurred. The parties
                  will cooperate with each other as reasonably requested to
                  effectuate the purposes and provision of this Agreement. Both
                  parties may amend this Agreement only in writing.

                  NOW THEREOF AND SIGNED BELOW THIS AGREEMENT IS EFFECTIVE

                  Dated 8-22-00
                        -------                      ---------------------------
                                                       Paragon Investments, Inc.

                                                     By:
                                                        ------------------------

                                                     Title: President
                                                            --------------------

                  Dated 8-22-00                      Thomas J. Conwell
                        -------                      ---------------------------
                                                                SpectraFAX Corp.

                                                     By: Thomas J. Conwell
                                                        ------------------------

                                                     Title: C.E.O.
                                                            --------------------ARTISOFT, INC.
                               5 Cambridge Center
                         Cambridge, Massachusetts 02142

                                February 1, 2000

T. Paul Thomas
c/o Artisoft, Inc.
5 Cambridge Center
Cambridge, Massachusetts  02142

     Re: MORTGAGE LOAN

Dear Mr. Thomas,

     Artisoft, Inc. (the "Company") is today making a loan (the "Mortgage Loan")
to you  ("Executive") and your spouse  (collectively,  "Maker") in the principal
amount of Four  Hundred  Ninety-Thousand  One  Hundred  Thirty-Three  and 09/100
Dollars  ($490,133.09).  The Mortgage Loan is evidenced by a Promissory  Note of
even date herewith  made by Maker in the  principal  amount of the Mortgage Loan
(the "Note") and is secured by a Deed of Trust of even date  herewith (the "Deed
of Trust").  The proceeds of the Mortgage Loan will be used by Maker to purchase
residential  real property  described in the Deed of Trust. The Mortgage Loan is
payable in one installment of principal in the amount of One Hundred  Twenty-Two
Thousand  Five Hundred  Thirty-Three  and 49/100  Dollars  ($122,533.49)  due on
February 1, 2001, and thirty six (36) monthly  installments  of principal in the
amount of Ten Thousand Two Hundred Eleven and 10/100 Dollars  ($10,211.10)  each
due on the first day of each month  thereafter,  commencing on March 1, 2001 and
ending on  February  1, 2004,  in each case  together  with  accrued  and unpaid
interest  through the date of repayment on the principal  amount of the Mortgage
Loan outstanding from time to time (each such installment  date, an "Installment
Date" and each such  installment of principal and interest,  an  "Installment").
The forms of the Note and Deed of Trust are attached as Exhibits hereto.

     The Company  agrees that it will,  at its  election,  either  discharge  on
Maker's behalf and/or irrevocably  forgive, the principal of and interest on the
Mortgage  Loan and Note in  accordance  with the  following  provisions  of this
Letter Agreement:

     1. If Executive remains employed by the Company and its Affiliates from the
date hereof through the first Installment Date under the Note (that is, February
1, 2001), the Company shall discharge  and/or forgive in full the first,  annual
installment under the Note.

     2. On each monthly  Installment  Date  commencing on March 1, 2001 on which
Executive remains employed by the Company and its Affiliates,  the Company shall
discharge  and/or  forgive in full the monthly  Installment  falling due on such
Installment Date.
<PAGE>
T. Paul Thomas
February 1, 2000
Page 2

     3.  Notwithstanding  (1) and (2) above, if Executive's  employment with the
Company and its Affiliates is terminated by the Company other than for Cause (as
defined below),  the Company shall discharge and/or forgive all then outstanding
principal  of and accrued  and unpaid  interest  on the  Mortgage  Loan and Note
contemporaneously with the termination of Executive's employment or the death of
Executive.

     4.  Notwithstanding  (1) and (2) above,  upon the occurrence of a Change in
Control (as defined below),  the Company shall discharge and/or forgive all then
outstanding  principal of and accrued and unpaid  interest on the Mortgage  Loan
and Note,  provided  that  Executive  remains  employed  by the  Company and its
Affiliates  on the  date  of such  Change  in  Control.  Such  discharge  and/or
forgiveness shall occur  contemporaneously  with the occurrence of the Change in
Control.

     5. If the  principal of the Mortgage  Loan and Note becomes due and payable
in full (because of  acceleration,  the occurrence of any Early Repayment Event,
as defined below, or otherwise) prior to the final Installment Date, then except
as provided in (3) and (4) above,  the  Corporation's  obligation  to  discharge
and/or  forgive  principal of and  interest on the  Mortgage  Loan and Note will
apply only to  Installments  falling due prior to such early repayment date, and
Maker shall remain liable for payment of all Installments falling due after such
early  repayment date. In such  circumstances,  the Company's  discharge  and/or
forgiveness  of principal  and  interest  shall be made  contemporaneously  with
Maker's payment of the remaining  principal balance of and interest,  if any, on
the Mortgage Loan and Note.

     6. In connection with any discharge and/or forgiveness of the Mortgage Loan
and Note described in (1)through (5) above,  the Company shall also pay Maker an
amount  (the  "Gross-up  Amount")  equal to the  product  of (a) the  amount  of
principal and interest so  discharged  and/or  forgiven  times (b) fifty percent
(50%),  representing an  approximation  of the sum of the highest marginal rates
for  federal,  state and local  income  taxes to which  Maker is  subject.  Such
payment  shall  be  made  net of all  required  withholdings  on the  amount  of
principal and interest  forgiven and the related Gross-up Amount.  If the amount
of required  withholdings is greater than the Gross-up  Amount,  Executive shall
reimburse the Company for the difference.

     As used herein, the terms below shall have the following definitions:

     "Affiliate" means any entity controlled by or under common control with the
Company.

     "Cause"  shall mean the  termination  of  Executive's  employment  with the
Company  and  its  Affiliates  which  is a  result  of  (i)  Executive's  felony
conviction, (ii) Executive's willful and detrimental disclosure to third parties
of material trade secrets or other material confidential  information related to
the business of the Company and its Affiliates, or (iii) Executive's willful and
continued failure  substantially to perform  Executive's duties with the Company
(other  than any such  failure  resulting  from  Executive's  incapacity  due to
physical or mental illness) after a written demand for  substantial  performance
is  delivered  to  Executive  by the  Board of  Directors  of the  Company  (the
"Board"),  which demand  specifically  identifies  the manner in which the Board
believes that Executive has not substantially  performed Executive's duties, and
which  performance is not  substantially  corrected by Executive within ten (10)
days of receipt of such demand. For purposes of the previous sentence, no act or
failure to act on  Executive's  part shall be deemed  "willful"  unless done, or
omitted to be done, by Executive not in good faith and without reasonable belief
that Executive's action or omission was in the best interest of the Company.
<PAGE>
T. Paul Thomas
February 1, 2000
Page 3

     "Change in  Control"  shall  mean a change in  control of the  Company of a
nature  that  would be  required  to be  reported  in  response  to Item 6(e) of
Schedule 14A of Regulation 14A promulgated under the Securities and Exchange Act
of 1934 (the "Exchange Act"), whether or not the Company is then subject to such
reporting  requirements;  provided,  however,  that,  anything  in  this  Letter
Agreement to the contrary  notwithstanding,  a Change in Control shall be deemed
to have occurred if:

          (a)  any  individual,  partnership,  firm,  corporation,  association,
     trust,  unincorporated  organization  or other  entity  or  person,  or any
     syndicate  or group  deemed to be a person  under  Section  14(d)(2) of the
     Exchange  Act,  is or becomes  the  "beneficial  owner" (as defined in Rule
     13d-3 of the  General  Rules  and  Regulations  under  the  Exchange  Act),
     directly or indirectly, of securities of the Company representing more than
     fifty  percent  (50%) of the combined  voting power of the  Company's  then
     outstanding securities entitled to vote in the election of directors of the
     Company;

          (b) during any period of two (2) consecutive  years (not including any
     period prior to the execution of this Letter Agreement)  individuals who at
     the  beginning  of such period  constituted  the Board of  Directors of the
     Company (the "Board") and any new directors, whose election by the Board or
     nomination  for election by the  Company's  stockholders  was approved by a
     vote of at least  three-fourths  (3/4ths)  of the  directors  then still in
     office who either were  directors  at the  beginning of the period or whose
     election or nomination for election was  previously so approved,  cease for
     any reason to constitute a majority thereof;

          (c) there  occurs a  reorganization,  merger,  consolidation  or other
     corporate  transaction  involving  the Company (a  "Transaction"),  in each
     case,  with respect to which the  stockholders  of the Company  immediately
     prior to such Transaction do not,  immediately  after the Transaction,  own
     more than fifty percent  (50%) of the combined  voting power of the Company
     or other corporation resulting from such Transaction;

          (d) all or  substantially  all of the assets of the  Company are sold,
     liquidated or distributed; or

          (e) there is a "change in control"  of the Company  within the meaning
     of Section 280G of the Code and the Regulations.
<PAGE>
T. Paul Thomas
February 1, 2000
Page 4

     "Early Repayment Events" means the any of the following circumstances:  (a)
Executive's  employment  with the  Company  or an  Affiliate  of the  Company is
terminated  for any  reason,  whether  by  Executive  or by the  Company  or its
Affiliates, (b) the property secured by the Deed of Trust is sold or transferred
or (c) of a Change in Control occurs.

                                       Very truly yours,

                                       ARTISOFT, INC.

                                       By: /s/ Kirk D. Mayes
                                          ------------------------------------
                                          Kirk D. Mayes
                                          Controller

Accepted and agreed as of the
date first above written:

/s/ T. Paul Thomas
-----------------------------
T. Paul Thomas

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