Document:

sncr33118ex1547

                   CHANGE REQUEST (CR) No 8 to SOW No. 1.    WHEREAS, Verizon Sourcing LLC (“Verizon”) and Synchronoss Technologies, Inc. (“Supplier” or  “Synchronoss”) are parties to an Application Service Provider Agreement dated April 1, 2013, as  amended, with the contract number **** (the “Agreement”); and   WHEREAS, the Parties have entered into Authorization Letters and Statements of Work under the  Agreement (collectively, the “SOWs”) as follows:      (a) Statement of Work No. 1 (Schedule No. 1 to Authorization Letter # No. 1 attached to the        Agreement), as amended (the “SOW No. 1”),       (b) Statement of Work No. 2 (Schedule No. 1 to Authorization Letter # No. 2 providing mobile        content transfer functionality) (number ****) as amended (the “SOW No. 2”), which is        terminated and no longer in effect.      (c) Statement of Work No. 3 (Schedule No. 1 to Authorization Letter # No. 3, providing interfaces to        the services of Photobucket) (number ****) (the “SOW No. 3”,       (d) Statement of Work No. 4 (Schedule No. 1 to Authorization Letter # No. 4, “Montana Platform”)        (number ****), as amended (the “SOW No. 4”),      (e) Statement of Work No. 5 (Schedule No. 1 to Authorization Letter # No. 5, providing an API        Program License) (number ****), as amended (the “SOW No. 5”),      (f) Statement of Work No. 6 (Schedule No. 1 to Authorization Letter # No. 6, “Cloud API        Professional Service”) (number ****), as amended (the “SOW No. 6”)      (g) Statement of Work No. 7 (Schedule No. 1 to Authorization Letter #7, “Network Contact Software        and Support Service”) (number ****) (the “SOW No. 7”), and      (h) Statement of Work No. 8 (Schedule No. 1 to Authorization Letter #8, “Software Release”)        (number ****) (the “SOW No. 8”).   WHEREAS, the Parties wish to further amend the SOW No. 1 to:      (a) extend the term of SOW No. 1;      (b) modify requirements and terms for Hosting Services under SOW No. 1; and          (c) modify the pricing and fee structure for the Solution and related Professional Services under        SOW No. 1.          THERFORE, the Parties hereby agree to amend SOW No. 1 as follows:       A. Section 1.2 is hereby updated to include the following new definitions:                “Free Subscriber” shall mean a Subscriber to Verizon Cloud offering that does not pay a Verizon        Cloud service fee and who is otherwise not a Paid Subscriber (as defined below). Such Free        Subscriber(s) include but not limited to:   ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        1                                                                                   

 

               •  A Subscriber that participates under a free trial for a limited trial period (such                    period not to exceed **** from the date service is first made available to such                    Subscriber);                  •  A Subscriber that is a Verizon Employee/Concession account who has Verizon                    Cloud Services and who is utilizing media storage. For clarity, “media storage”                    includes a Subscriber storing any Data Classes (example, photos and videos) that                    are not a Data Class that is part of NAB which are covered under the NAB                    Agreement;                 •  A VOBS (Verizon Online Business Subscriber)/Telco Subscriber who is eligible                    to use media storage and is not otherwise a Subscriber to Verizon mobile                    services;                 •  A Subscriber that is currently obtaining the “MoreEverything” promotion with up                    to **** of storage with media Data Class profile; and                 •  A Subscriber that is obtaining either the existing **** promotion with media                    Data Class profile                                         For clarity, an account profile of Contacts (Data Class) user only (with no media                    Data Class profile associated with the account) that does not pay a Verizon Cloud                    service fee shall not contribute to the Free Subscriber count.                            “Paid Subscriber” shall mean a Subscriber to Verizon Cloud where such Subscriber:                         •  is being billed by Verizon a recurring service fee for Verizon Cloud;                                     •  is being billed by Verizon a service fee for Verizon Cloud services on a “pre-                   pay” basis for the duration of the period for which the Subscriber was to prepay;                                       •  is being billed by Verizon a fee for a Bundle Offering (as defined below) unless                    the parties mutually agree in writing that, for a given Bundle Offering, that                    Subscribers (or a portion or class thereof) on such Bundle Offering shall not be                    deemed Paid Subscribers.                For the avoidance of doubt, a Subscriber or user need not be enrolled or establish a        solutionaccount on Supplier’s Cloud Platform to be deemed a Paid Subscriber.                                  “Bundle Offering” means a service plan, service profile or promotion whereby a                    fee paid by a Subscriber permits access or use of a group, service plan, service                    class or ‘bundle’ of services or features offered by Verizon that includes access                    or use of Verizon Cloud and the amount payable for Verizon Cloud service is not                    distinctly itemized or separated from the amounts payable for other services or                    features for which such Subscriber is eligible to receive.  Prior to offering a                    Bundle Fee, Verizon shall notify Supplier and the Parties shall mutually agree on                    tracking and reporting for any Subscribers participating under such Bundle                    Offering. The Parties will mutually agree to the fees for such Bundled Offering.       B. The “Initial Term” in hereby extended and renewed through December 31, 2022.  Accordingly,        Section 1.3 of SOW No. 1 is deleted in its entirety and replaced with the following:             “This SOW is made and entered into on and as of December 20th, 2013, and shall continue          until December 31, 2022 (the “Initial Term”).  Thereafter, this SOW shall automatically          renew for up to five (5) additional two (2) year periods (each, “Renewal Term”), unless (i)          Verizon provides Synchronoss  with written notice of its intent not to renew at least ninety          (90) days prior to the end of the then-current Initial Term or Renewal Term or (ii)      ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        2                                                                                   

 

         Synchronoss provides Verizon with written notice of its intent not to renew at least twelve           (12) months prior to the end of the then-current Initial Term or Renewal Term, as the case           may be (each such date, the applicable “Renewal Decision Date”).  The “Term of this SOW”           shall be the Initial Term, together with Renewal Term(s), if any.  For the avoidance of doubt,           the license term of the Software under Section 5.2 of the Agreement shall be the Term of this           SOW.  Except as permitted under the Agreement or this SOW, in any Renewal Term, the           terms and conditions in effect for such Renewal Term shall be those in effect for the last year           of the Term prior to such renewal.”                    A. Effective January 1, 2018, Section 4 (Fees and Charges) of SOW No. 1 is hereby deleted in its        entirety and replaced with the following:              “ 4. Fees and Charges                      4.1 Fees and Charges           The fees outlined herein cover the items listed in this SOW No.1.  Any additional           deliverables not expressly stated shall require a separate Change Request or SOW with terms           and conditions agreed upon by the Parties. Fees shall be invoiced and paid in accordance with           the Agreement and the fee schedule outlined below. Fees under this SOW No. 1 exclude           applicable taxes.                       Use of the Content Hub Solution web portal by a given Subscriber within the month shall be          considered one Subscriber, regardless of how many different access points are used to          interact through the Solution.  Registration alone by the Subscriber shall not be sufficient to          consider the Device active.                    4.2 Content Hub Software Subscription License Fee           (a) Beginning on January 1st 2018, Verizon shall pay a monthly subscription fee for           Subscribers, by type of Subscriber (based on such Subscriber being a Paid Subscriber or Free           Subscriber in such month) and the “year” of the Initial Term as set forth in Table 4.2a below.              At the sole discretion of Verizon, Verizon will install (or have a third party install) the Client           Software for the Content Hub Solution on Devices made commercially available by Verizon.                      (b) The Content Hub Subscription License Fee shall be paid by Verizon to Supplier monthly          in arrears as follows:                        Table 4.2a           Year   Price per   Minimum number  Number of Free    Price per month                  month per   of Billed        Subscribers      per Free                  Paid        Subscribers      included in Billed Subscriber for                  Subscriber  required in each Sub Minimum each each Free                  for the Year month of the Year month (“Free Sub Subscriber in                  (the “Paid  (“Billed Sub     Allotment”)**    excess of the Free                  Sub Fee”)   Minimum”)*                        Sub Allotment**           Year 1 ****        ****            ****              ****           Year 2 ****        ****            ****              ****           Year 3 ****        ****            ****              ****           Year 4 ****        ****            ****              ****           Year 5 ****        ****            ****              ****           *Such minimum shall not apply until ****.             **Such fee shall not apply until ****.  For clarity, the fee for excess Subscribers over the           Free Sub Allotment shall not apply until ****.               ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        3                                                                                   

 

         As used herein:                       Each Subscriber for which a license fee is paid under Table 4.2a above in a given month (i.e.           those Paid Subscribers in such month plus Free Subscribers over the Free Sub Allotment in           such month, if any) shall be called a “Billed Subscriber”.                         “Year 1” shall mean January 1, **** – December 31, ****          “Year 2” shall mean January 1, **** – December 31, ****          “Year 3” shall mean January 1, **** – December 31, ****          “Year 4” shall mean January 1, **** – December 31, ****          “Year 5” shall mean January 1, **** – December 31, ****                    Each of the foregoing may be referred to individually as a “Year”.                        *For the avoidance of doubt, there is no monthly license fee for Free Subscribers under the           Free Subscriber Allotment with any such Free Subscribers being included in the fees paid for           the Paid Subscribers.  The Paid Sub Fee shall apply to any Free Subscribers in a given month          over the Free Subscriber Allotment.                      The Paid Sub Fee and Billed Subscriber Minimum include a Solution storage allotment (each          month) calculated as follows (the “Monthly Storage Allotment”):  **** multiplied by the          number of Billed Subscribers in such month.            **** per Billed Subscriber per month in ****          **** per Billed Subscriber per month in ****          **** per Billed Subscriber per month in ****          **** per Billed Subscriber per month in ****          **** per Billed Subscriber per month in ****                    Verizon and Synchronoss will review and mutually agree to determine whether to adjust the          Monthly Storage Allotment at the end of each calendar year, commencing at the end of ****           i.e.  Revise Monthly Storage Allotment in **** for year ****.                    (c)   Overage Fees.   The following Overage Fees shall apply in addition to the fees set forth          in (b) above where Verizon has exceeded the Monthly Storage Allotment.                       If, in any given month following the month of ****, the total Solution storage exceeds the          Monthly Storage Allotment, Verizon shall pay an additional storage fee determined as          follows (the “Added Storage Fee”):                     (Each GB of storage (for all Subscribers) in excess of the Storage Allotment in such month) x          (the applicable GB Overage Charge for the Year in Table 4.2b below)          Table 4.2b                                   Year             GB Overage                                          Charge                  Year 1                    ****                Year 2                    ****                Year 3                    ****                Year 4                    ****                Year 5 and beyond         ****                ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        4                                                                                   

 

         (d) Minimum Monthly Subscription Fee.  If, in any given month following the month of          March 2018, actual number of Billed Subscribers is less than the applicable Billed Sub          Minimum for such month, Verizon shall pay, in addition to fees paid for actual Billed          Subscribers, a fee calculated as follows:                      (the applicable Billed Sub Minimum minus the number of actual Billed Subscribers for such          month) x (the applicable Paid Sub Fee for such period).                        (e) The Paid Sub Fee includes:            •  maintenance and support of the Solution as provided in SOW No. 1           •  releases of Client Software and Server Software to include Desktop Client Software          •   Hosting Services as set forth in Exhibit A to SOW No. 1 to include test environment and              the Storage Allotment for Subscribers.           •  all Verizon hosted Instance containerization and support as related to SOW #4           •  Device Porting for up to 35 (such ports are broken down as follows; new ports of up to              fourteen (14) with the remainder attributable to re-port) agreed upon Devices per calendar              quarter           •  VOBS care support set forth in Section 2.3 “Verizon Telecom Subscriber Support” of              SOW 1           •  Software testing to include Device, including battery and performance testing, User              Acceptance Testing (UAT).                        (f) In addition, Verizon shall pay a one-time fee of $**** (Hosting Conversion Fee)           invoiced in 12 monthly installments of $**** with each installment invoiced on the first           business day of each calendar month of ****.  Such fees are due without regard to the           number of Subscribers (Free Subscribers and/or Paid Subscribers) and are in addition to the           other fees set forth herein and in other SOWs under the Agreement.                       Hosting Conversion Fee is a base fee applicable for the conversion of subscription fees from           a per Active Subscriber basis to a per Paid Subscriber basis with an Allotment of Free           Subscribers, as set forth in this CR No. 8, and is in consideration of change in status of the           billable nature of such Subscribers.  The Parties agree the Hosting Conversion Fee represents           a fair, reasonable and proportionate fee as a consequence of such fee structure conversion.                      (g) Reporting.  Each calendar month, Supplier shall calculate the Subscription License Fee           due to Supplier based on the usage reports defined under this subsection as set forth below.                        Supplier shall provide Verizon with a report on the total storage used by Subscribers on the           Solution for such month within **** after the end of each month. Upon Verizon’s receipt of           this usage report, Verizon shall publish a consolidated report to Supplier within ****           specifying the total number of Paid Subscribers and Free Subscribers on the Content Hub           Solution during that month.  Verizon and Supplier shall cooperate in determining an           automated method within the Solution to identify, track and report monthly on volumes of           Paid Subscribers and Free Subscribers.                        Annual Review of Storage. By **** of each Year, commencing with the Year ending ****,          Supplier shall conduct annual benchmark reviews of available compute and storage platforms          across the industry for similar services that are being provided by Supplier hereunder          (including but not limited to Amazon Web Services, Google Cloud, Azure), including, but          not limited to, storage, features, performance, and published fees. Supplier will promptly          share the results of such benchmark review with Verizon.  In the event the above benchmark          reviews reveals that fees are being provided in the industry for similar services,      ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        5                                                                                   

 

         usage rights, performance metrics and service obligations, purchase commitments and other           key terms as are being offered by Supplier hereunder that are lower than the fees paid by           Verizon to Supplier at the time of review, the Parties will mutually agree in good faith to           determine whether there should be any changes in the Subscription License Fee being paid by           Verizon  In the event a change in the Subscription License Fee is mutually agreed, the parties          will execute a Change Request or amendment thereto.                        4.3  Forecasting                      Each month that Services are provided under this SOW, the Parties shall mutually agree to a          **** (“Forecast Period”) forecast (the “CH Forecast”) of (i) the volume of new  Subscribers          and how many of these are Paid Subscribers and Free Subscribers, (ii) anticipated reduction          of existing  Subscribers, Paid Subscribers and Free Subscribers, (iii) the anticipated aggregate          storage volume of such new and reduced Subscribers and (iv) any net change to the aggregate          storage or daily Content ingest rate of pre-existing Subscribers (by Instance) anticipated in          each month of the Forecast Period in the format specified in Annex 1 (or as otherwise agreed          upon by the Parties).  The CH Forecast shall be established **** prior to the start date of the          “Forecast Period”.  By way of example, such CH Forecast shall be provided on ****          covering the period of ****.  Such forecast shall be used by Supplier to plan and determine if          augmentation or change in the capacity of the Hosting Services.  In the event that no CH          Forecast is provided in a given month, the last month of the prior CH Forecast applicable to          such Instance shall be used to determine the last month of current Forecast Period and such          forecast shall be deemed to be the CH Forecast for such period.                        For Hosting Services, the foregoing CH Forecast shall be used by Synchronoss to determine           if augmentation or change in the capacity of the Hosting Services by Supplier is required to           meet the volumes in the CH forecast and the SLAs under this SOW as well as determining           any changes to Usage Parameters and/or Content Hub Hosting Fees, as applicable.  If           applicable, Supplier shall provide, using input from Verizon, a revised Usage Parameter           document to Verizon and a revised fees, if any, applicable to such change in Usage          Parameters for review and input.  Any such revised fee (if applicable) and Usage Parameters           shall become effective on the date mutually agreed upon by the Parties (allowing reasonable           time to implement and test any augmentation or changes) and each shall remain in place until           revised in accordance with this section.  In the event that the options for Usage Parameters           and any change in fee are not accepted by Verizon, the then current Usage Parameters and          fees shall remain in effect until revised by the Parties as set forth herein and Synchronoss          shall have no liability for any failure or delay resulting from insufficient capacity to meet          Subscriber use materially in excess of the then current Usage Parameters.                     In no event may the Usage Parameters (or applicable fee altered as a result of a modification           of a Usage Parameter) be modified from a prior level without mutual written agreement by           the Parties.                      4.4 Change Controls                     Notwithstanding anything to the contrary in SOW No. 1 or any attachment or exhibit thereto,           items outside the scope of this SOW No. 1 and changes to the Content Hub Solution           requested by Verizon (including changes to the Content Hub Software to address changes to           Verizon applications or systems or API modification but excluding those changes           implemented as part of Solution Software Release Support Services under Exhibit F) shall be           subject to a Change Request for professional services with the terms and fees in such request           mutually agreed upon by the Parties.  Solution API (excluding partner API changes which are      ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        6                                                                                   

 

         provided pursuant to SOW No. 5) support, regular maintenance releases and onboarding of           up to two (2) new API partners per calendar month are included in per Subscriber fee. Any           such fees are in addition to the fees set forth above.                       4.5 Maintenance Fees                      The Content Hub Subscription Fees described in Section 4.2 above shall entitle Verizon to          “New Versions” of the Content Hub Software. “New Versions” means updates to the Content          Hub Software, in object code only, that Synchronoss makes generally available (i.e. not          custom-developed for another Synchronoss customer) as part of maintenance support to its          licensees who are entitled to maintenance support, including bug fixes, error corrections,          patches and updates and enhancements. All latest release versions of software / technology          must be made available to Verizon no more than **** from initial release.              For the avoidance of doubt, for New Versions that include substantial new functionality that          is materially incremental to that functionality identified in Exhibit E (“Major Feature          Enhancements”), the Parties shall discuss in good faith to determine whether a fee for the          license of such Major Feature Enhancements may be separately charged and mutually agree          to such a fee.  For example, the Parties may, but shall not be required to, use the following as          guidelines in determining whether a New Version is a Major Feature Enhancement:                    A. Factors favoring chargeability:          a) more than seven months have elapsed from the commercial launch of the Content Hub;          b) Verizon itself charges (or expects to charge) its Subscribers additional or separate fees             attributable to such new functionality; or           c) otherwise obtains material financial benefit from such enhancement (such as material             reduction of Verizon Data Service support costs, material reduction in Subscriber attrition             or added material sales of related Verizon products or services); or          d) The Major Feature Enhancement requires material new data processing infrastructure, or             requires new costs (such as third party licensing costs or material code maintenance             support) in performing substantially different functions as those supporting a prior             version (i.e. “new” architecture, not merely “more” architecture to support added             volumes); or           e) The Major Feature Enhancement allows Verizon to target a Data Service at a different             Subscriber class or segment (i.e. business customers) where the characteristics of such             new Subscriber class or segment drive incremental requirements, safeguards, compliance             steps, etc.                    B. Factors favoring non-chargeability (or reduced chargeability):                    a) other Supplier licensees receive the Major Feature Enhancements without incremental             right-to-use payments, provided: (i) increased payments from such other licensees due to             scaling of per-subscriber or usage volume based fees shall not qualify as incremental for             this purpose, and (ii) the provision of Major Feature Enhancements that are agreed as             non-chargeable may be delayed, but not charged, to Verizon in cases where other             Synchronoss licensees within the United States have paid Synchronoss for periods of             exclusivity or acceleration with respect to the Major Feature Enhancement);           b) the code base of the New Version of the Software that includes the Major Feature             Enhancements substantially overlaps with the code base of a prior version of the             Software;          c) the New Version of the Software that includes the Major Feature Enhancements is             marketed using the same trademarks, service marks or trade names as a prior version of             the Software                          ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        7                                                                                   

 

         d) Verizon can reasonably demonstrate that, other factors contributing to the Content Hub             Subscription License Fee volume remaining the same, the Major Feature Enhancement             will drive an incremental adoption rate of the Content Hub Solution by Subscribers             sufficient to increase Monthly Active Subscriber volumes in quantity where License Fees             corresponding to such growth offset any retail fee for such enhancement that would             otherwise be charged by Synchronoss to other similar clients.                     Notwithstanding the above, Verizon will not be required to pay for any Major Feature          Enhancement due to the fact that such Major Feature Enhancement is not technically          separable from the applicable New Version, or cannot be disabled within the applicable New          Version.                               Verizon shall be responsible for any direct end-user support of its Subscribers and for the          support of their use of the Content Hub Solution.  Where unique Device Porting activities          such as development, configuration or testing (i.e. a unique form factor and/or technical          limitations not seen on previously preloaded/ported Wireless Devices that require Supplier to          undertake additional work it would otherwise not be required to undertake) are required, such          activities shall be planned and budgeted through professional services. Device porting (and          testing and certification testing) of up to **** (such ports are broken down as follows; new          ports of up to **** with the remainder attributable to re-port ) agreed upon Devices per          calendar quarter are included in Subscription Fees under Section 4.2            C. SNCR to resolve known agreed upon Defects that are Severity 1 or Severity 2 levels (as           defined in the Exhibit C, Network Service Level Agreement) in previous/current production          releases of Client Software and Server Software releases within **** (at no extra cost to          Verizon).              D.  Section 4.6 of SOW No.1 is hereby deleted in its entirety and replaced with the following;                                  4.6 Termination for Convenience                     4.6.1 Verizon may, upon at least **** prior written notice to Synchronoss, terminate this          SOW, in whole or in part, for its convenience, provided that Verizon may not deliver such          notice earlier than ****. No minimums fees or Billed Subscribers shall apply upon Verizon’s          notice of terminationfor convenience to Sycnhronoss. Verizon shall only pay for the actual          number of Billed Subscribers.                        4.6.2    Transition Services          In the event Verizon exercises its right to terminate for convenience in accordance with          Section 4.6.1 above, the Parties agree to develop a plan for Transition Services which will          include mutually agreeable fees payable by Verizon to Supplier for such Transition Services.          For clarity, where migration services are provided prior to the effective date of termination          using Supplier professional services staff that provide Solution Software Release Support          Services (i.e. through the regular course of business), such services shall contribute to          attainment of any applicable  Annual PS Minimum (as hereinafter defined).Verizon will only          be responsible for the Transition Services provided by Synchronoss to Verizon to assist          Verizon in transitioning to a Verizon internal platform or to a third party supplier of Verizon,          at Verizon’s discretion.                D. As of ****, Exhibit F (“Solution Software Release Support Services”) is hereby deleted in its      entirety and replaced with the new Exhibit F attached hereto as Attachment 1.        ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        8                                                                                   

 

        E.  Professional services will be provided to Verizon in accordance with Section 5 of Exhibit F below.      Verizon commits to using a minimum of $**** for ****; for **** and each applicable year      thereafter during the term of SOW No. 1, Verizon commits to using a minimum of $****, for      professional services reasonably distributed over such Year (each such Year, the “Annual PS      Minimum”). Such professional services shall be consumed by Verizon according to an annual      support plan agreed upon by the Parties (a) no later than the **** prior to the start of such annual      period, updated quarterly as agreed upon by the Parties in writing, and (b) with no more than 30%      of the estimated hours of such minimum commitment of professional services consumed in any      given calendar quarter.  Notwithstanding the foregoing, where Supplier is unable to provide      professional services due to unavailability of Supplier resources or other breach by Supplier (where      Verizon has met its obligations under this SOW No.1 and committed a purchase order to Supplier      for such Services) the PS Shortfall Charge (as defined below) shall be reduced by an amount      commensurate with such failure to perform.   In the event that the actual professional services      consumed by Verizon total less than the Annual PS Minimum in a given year, Verizon shall pay      Supplier an additional fee equal to the shortfall between the Annual PS Minimum and the actual      professional services fees paid by Verizon under Exhibit F during such Year (“PS Shortfall      Charge”).  Unused professional services under the Annual PS Minimum may be carried forward or      used to pay for other professional services, only by mutual written consent.   The budget will be      determined by the end of Q3 for the following year.                         F. Failure to Deliver          For Major releases as identified by Verizon and agreed upon by Supplier in writing (and as identified     in the then current project plan), Supplier will provide final approval to roll out the Content Hub     Software release supporting the Verizon Cloud application (iOS, Android, Desktop) into     production.  In the event there are Verizon Customer or system impacting issues after the production     rollout caused by such Major release that rise to the level of a Severity 1 incident and require     immediate software update to the Client Software, Server Software or both, Verizon will work with     Supplier to support the updated release rollout which will include revised Software updates to the     impacted Major release (“Maintenance Release-1”).            If a failure occurs in such Maintenance Release-1 solely due to an act or omission of Supplier (and/or    anyone acting on its behalf), resulting in a Verizon Customer or the Verizon Cloud Platform still    experiencing such Severity 1 level issues, Verizon shall be entitled to liquidated damages, as its sole    and exclusive remedy for such delay or failure, as outlined below:            i.  The Parties agree that Supplier will pay Verizon a performance compensation payment in an           amount equal to **** of total feature development/testing professional service fees paid by           Verizon for the impacted feature or component giving rise to the Severity 1 issue.       ii. If the issue is not resolved by the implementation into production of the second maintenance           release to the impacted Major release (“Maintenance Release-2”), Supplier will pay Verizon           a performance compensation payment in an amount equal to **** of total feature           development/testing professional service fees paid by Verizon for the impacted feature or           component giving rise to the Severity 1 issue.           G.  The following is added to Section 6 (Assumptions) as additional assumption:             “Notwithstanding anything herein to the contrary, including, without limitation Exhibit D        (Usage Parameters), Supplier is free to close down, reduce, consolidate or otherwise modify the        capacity of Instances supported by Supplier as it deems appropriate provided that Supplier will        consult with Verizon on any such Instance changes and Supplier will provide                              ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        9                                                                                   

 

       Verizon with **** notice prior to the decommissioning of any Instance. Consolidation of         Instance will not abrogate or diminish Supplier’s obligation to meet service levels under the         SOW.”                H. This CR shall be effective and binding upon the Parties upon execution by both Parties.  Except      and only to the extent specifically modified under this CR, all of the terms and conditions of SOW      No. 1, is hereby ratified and confirmed and shall remain in full force and effect.             I. Notwithstanding anything to the contrary, pricing under Section 4.2 and the other terms of this CR     8 and SOW No. 1 are subject to Verizon meeting all obligations identified in under Section 14(f) of     SOW No. 4 and in the Verizon span of control.   In the event that Verizon does not provide the     storage, ingest computing and related capacity in accordance with the terms set forth in Section 14(f),     Supplier may, acting reasonably, suspend, throttle or otherwise limit use of the Services to offset the     unavailability of such capacity (and Supplier shall have no liability to Verizon for any delay, failure     or degradation resulting from such failure by Verizon). The Parties will mutually agree should     substitute capacity and additional fees be required as a result of such failure. Supplier will not be     financially responsible for costs of providing substitute capacity should any such substitute capacity     be required.                 J. Exhibit H – Termination Fees is hereby deleted in its entirety.       K. Capitalized terms used in this CR shall have the meanings set forth in the Agreement or applicable     SOW to such Agreement.      The Parties hereto have caused this CR to be executed by their duly authorized officers or representatives.         VERIZON SOURCING LLC                SYNCHRONOSS TECHNOLOGIES, INC.         By: /s/ M C Reed    ______          By:Glenn Lurie ___________                    Name: M C Reed _______________      Name: Glenn Lurie ___________________                   Title: CAO _____________________   Title: President and CEO _______________           Date: Mar 16, 2018 _____________    Date: Feb 17, 2018 ___________________                                                                                                           ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH   RESPECT TO THE OMITTED PORTIONS                       Verizon and Synchronoss Proprietary and Confidential                                         10                                                                                     

 

      Attachment 1                     Exhibit F - Solution Software Release Support Services (revised 1/1/18)          Exhibit F to SOW No. 1 - Solution Software Release Support                                         Services         1  Definitions         Capitalized terms not defined in the SOW or the Agreement shall have the meaning set forth below.                 Content HUB Analytics Means a web-based user interface of the Solution accessed by authorized        Dashboard          Verizon personnel, presenting data and analytic information based on the                           usage of the Solution.        Early Access or EA  A non-production version of the Quarterly Server Software Release                           provided to Verizon for early access to Software for testing and evaluation                           of planned changes and modifications as well as for use in planning for final                           testing and production use of the Software.  Such releases are not expected                           to be used in production and are expected to have updates, additions,                           modifications and corrections prior to creation of the GA Release.         General Access or GA  A version of the Quarterly Server Software Release that is tested by                           Synchronoss and provided to Verizon (that includes updates, additions,                           modifications and corrections to the EA Release) and is intended for                           deployment and use in a production Instance of the Solution         Quarterly Server   Means a numbered release of the Server Software with work activity in        Software Release   support of such release conducted in such quarter with a planned availability                           date in such calendar quarter or subsequent period identified in a mutually                           agreed upon release plan.         2   Overview and Term       2.1    Overview: The Parties wish to outline the methods and procedures whereby various updates and       modifications to Server Software may be agreed upon and planned for release at mutually agreed to       delivery intervals.  This Exhibit F is intended to describe the method for providing Quarterly Server        Software Releases to Verizon as well as various support services in support of Verizon’s use of the        Solution and its Data Services.  As further detailed below in this Exhibit, during the Term of the SOW        No.1, Synchronoss shall provide the following professional services, as listed below, to Verizon to        provide enhancements and customizations to the Content Hub Software and Content Hub Solution in        support of the Verizon Data Service and such Services shall count towards attainment of the Annual PS        Minimum:             i.  Create, each calendar quarter, one or more documents to provide specifications for changes and              modifications to Server Software that are intended for a Quarterly Server Software Release and              mutually agreed upon by the Parties for each release.         ii.  Make available Quarterly Server Software Releases containing features set forth in the Quarterly              Release Document applicable to such release.          iii. Support Services as more fully described in section 3 of this Exhibit F.          2.1 Term: The “Term” for the Services under this Exhibit shall begin on the Effective Date of this            Exhibit and be co-terminus with the Term of the SOW No.1.  Updates to these support services            shall be addressed in the form of a Change Request.   GDSVF&H\3541579.2                                                                                                                                                    Verizon and Synchronoss Proprietary and Confidential                                              11                                                                                                

 

      Project Scope         3.1 Services       3.1.1 Quarterly Release Documents         3.1.1.1 Quarterly Release Specification Documents              Each quarter, Synchronoss shall work with Verizon to document detailed specifications for              enhancements to Content Hub Solution intended to be delivered in a Quarterly Server Software              Release (each such document, a “Quarterly Release Document”).  These specifications shall              include high level specifications planned for the next subsequent Quarterly Server Software              Release and detailed specifications for changes and modifications to the Server Software that will              be made available in the current Quarterly Software Server Release.  (For tracking purposes,              Synchronoss shall provide the planned Software Release version numbers for each release in a              calendar year)  For the avoidance of doubt, such releases are planned releases with a naming              convention aligned with work activity in such quarter and the anticipated delivery date of a              release shall be set forth in the project plan mutually agreed upon by the Parties (and release date              may not be in the calendar for which such release is named).           •  The features to be documented in each Quarterly Release Document and the price for the              Quarterly Server Software Release will be agreed in advance with Verizon.  Quarterly Release              Documents shall be mutually agreed upon by the Parties ****  prior to the start of each calendar              quarter (or other such timeline mutually agreed upon by the Parties that allows for sufficient              development time to meet agreed upon release dates). Fees applicable to these Quarterly Release              Documents shall be as set forth in table 5.1 below unless otherwise mutually agreed upon by the              Parties in writing. If applicable for such release, Wireframes and Prototypes demonstrating user              interface and experience for supported Client Software shall be provided by Synchronoss and              agreed upon by Verizon as part of such Quarterly Release Documents.             •  Quarterly Release  Documents and the final price for the Quarterly Server Software Release                will be reviewed and accepted by the Parties using the following approach:                        i. Initial release candidates (features or changes) to be included in the release shall                          be agreed upon by the Parties                       ii. Requirements definition for release candidates is accomplished through joint                          meetings with Synchronoss and Verizon personnel                      iii. Quarterly Release Documents in draft form are presented by Synchronoss to                          Verizon bases on joint meetings identified in (ii) above                      iv. Synchronoss shall issue a quote for the fees for the applicable release based on                          specifications in such Quarterly Release Documents                       v. Feedback on the Quarterly Release Documents and quote shall be obtained from                          Verizon and the drafts of the documents will then be edited by Synchronoss                          based on changes in specifications agreed upon by both Parties.  A final quote                          (the “Final Quote”) for the release containing such specifications is provided by                          Synchronoss.  The price for such Final Quote shall be within the price range                          specified under table 5.2 below for such release.                      vi. The process under (v) above is repeated until both Parties agree upon and accept                          in writing the final Quarterly Release Document and Verizon agrees upon and                          accepts in writing the Final Quote for such release.  Upon such acceptance by                          both Parties any requirements in the Quarterly Release Documents shall become                          Specifications for the applicable Solution release.                      vii. In the event that the price in the Final Quote for such release is in excess of the                         range of the price range specified under table 5.2 below for such release, a                         Change Request to this SOW reflecting the change in the maximum range for                         such period shall be required.   GDSVF&H \3541579.2                                                                                ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH        RESPECT TO THE OMITTED PORTIONS                            Verizon and Synchronoss Proprietary and Confidential                                              12                                                                                               

 

  3.1.2 Quarterly Server Software Releases     For Quarterly Server Software Releases (each as more fully described in the applicable Quarterly    Release Documents) in a calendar year, Synchronoss shall provide to Verizon:        •  Early Access Release version(s) of such Quarterly Server Software Release for release testing.       •  General Access Release version(s) of such Quarterly Server Software Release deployed to the          production Instances of the Solution provided under Hosting Services.        Features and customizations to be delivered as part of these releases shall be documented in the    Quarterly Release Documents for such release (such documents provided in accordance with Section    3.1.1.1 above).    3.1.3 Quarterly Unified Client Software Releases     For Quarterly Unified Client Software Releases (each as more fully described in the applicable    Quarterly Release Documents) in a calendar year, Synchronoss shall provide to Verizon:        •  Early Access Release version of such Quarterly Unified Client Software Release for release          testing       •  General Access Release version of such Quarterly Unified Client Software Release deployed          to the appropriate application store for each Client Software as follows;             o  iOS: Apple App Store             o  Android: Google Play Store             o  Blackberry: Blackberry World             o  Windows: Windows Phone Store      Features and customizations to be delivered as part of these releases shall be documented in the Quarterly  Release Documents for such release (such documents provided in accordance with Section 5.1.1.1 above).    3.1.4 Support Services  At the beginning of each calendar quarter during the Term of this SOW, Verizon and Synchronoss shall  mutually agree, in writing, on the actual tasks, deliverables, milestones, and scope of such support  services for such quarter (the “Support Services Scope”) as well as the fees applicable to such support  scope (such fees to be provided to Verizon in a Final Support Services Quote).  Such fee(s) shall be  within the price range specified under table 5.1 below for such support.  In the event that the price for  such support is in excess of the range of the price range specified under table 5.1 below for such support,  a Change Request to this SOW reflecting the change in the maximum range for such period shall be  required.  Support services shall be provided during business hours unless otherwise agreed upon by the  parties in the Support Services Scope.   3.1.4.1 Quarterly Verizon 3rd Party Developer Support    Synchronoss will provide professional services to assist Verizon (and its 3rd party developers or    partners) with integration support to the Solution APIs.  The Synchronoss resources will focus on the    following activities for the Verizon Data Service:           i.  Update API documentation         ii.  Create test accounts         iii. Support Verizon and Verizon 3rd party partner developer questions         iv.  Attend Verizon and Verizon 3rd party partner developer meetings pertaining to such              Solution APIs                  Services are for the each quarter of the Term and are invoiced at the conclusion of the then current    quarter.  The resources assigned by Synchronoss will provide professional services support to Verizon.     The Services provided by Synchronoss and any work products produced by Verizon or third party    personnel will be under the direction and quality management of Verizon.  The number of Verizon 3rd                                                                                                        Verizon and Synchronoss Proprietary and Confidential                                        13                                                                                    

 

   party partner developers and related activities to be supported in any calendar quarter will be mutually     agreed upon by Synchronoss and Verizon.    3.1.4.2 Quarterly Marketing Campaign Support     Synchronoss shall provide professional services to support Verizon marketing campaigns:            •     For SMS marketing campaigns, Synchronoss shall support SMS script development,                 generate batch files, and execute SMS Scripts           •     For Verizon email marketing campaigns, Synchronoss shall support batch file                 generation           •     For Verizon Marketing Campaigns, Synchronoss shall provide Solution API                 customization and development support        Support Services for support of marketing campaigns shall be mutually agreed upon in advance each     quarter in the Support Services Scope for such quarter.      3.1.4.3 Quarterly Analytics Support     Synchronoss resources shall work with Verizon to define and mutually agree upon the specifications     for enhancements to the Solution dashboard providing reporting on key metrics (the “Analytics     Dashboard”) and deploy these enhancements to the production instances of the Solution.  Quarterly     Support Services for Analytics Dashboard enhancements shall be mutually agreed upon in advance     each quarter in the Support Services Scope for such quarter.         3.2 Deliverables      3.2.1 Professional Services Deliverables   Synchronoss shall provide the following deliverables for services under this Exhibit F during a given   calendar quarter.  All documents are subject to review by Verizon within timelines as mutually agreed by   the Parties and shall be deemed Supplier Retained Work Product, excluding any Confidential Information   of Verizon or Paid Work Product, which shall remain the sole and exclusive property of Verizon, and   subject further to Verizon’s pre-existing Intellectual Property Rights to the extent set forth in the   Agreement.  Synchronoss shall use commercially reasonable efforts to incorporate Verizon feedback in   such deliverables, subject to the above terms.        Professional Services Deliverable Description   Deliverables for each calendar quarter   Quarterly Release Documents Documents specify the changes in features and behavior of the   and Prototypes              Content Hub Solution, describing Subscriber and Content Hub                               Solution system interactions for features and enhancements                               intended for releases in Software for such quarter.   Quarterly 3rd Party Developer Solution API Specification Documents and creation of test   Support                     accounts as set forth in Support Services Scope for such quarter.   Quarterly Marketing Campaign Execution of SMS scripts as set forth in Support Services Scope   Support                     for such quarter.      3.2.2  Solution Deliverables   Synchronoss shall provide access to the following deliverables listed below.  For the avoidance of doubt,   all such deliverables are part of the Synchronoss Platform or are Synchronoss Background Materials or   Supplier Retained Work Products and are owned by Synchronoss.                                                                                                              Verizon and Synchronoss Proprietary and Confidential                                         14                                                                                      

 

 Solution Deliverable         Description   Deliverables for each calendar quarter   Quarterly Server Software Release Synchronoss make available the release of CH Server                                Software for Production deployment for such calendar quarter.   Quarterly Analytics Support  Synchronoss make available the CH Custom Analytics                                Software for the Production Instance as set forth in Support                                Services Scope for such quarter.    4 Schedule for a given calendar year   The schedule below represents Synchronoss anticipated delivery dates for each specified deliverable for a   given calendar year of the Term (or renewal thereof), such dates to be incorporated into the initial   “Project Plan”.  All project plan dates and changes thereto shall be mutually agreed upon by Synchronoss  and Verizon in writing.  The project plan shall be reviewed at least weekly by members of Synchronoss  and Verizon, with changes to the plan made by mutual written agreement.            Activity / Deliverable                    Target Start    Target Finish                                                 (month/day)     (month/day)       Q1       ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****                                                                              Q2       ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****                                                                              Q3       ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****                                                                              Q4       ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****        ****                                         ****            ****                                                                                                         ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH   RESPECT TO THE OMITTED PORTIONS                       Verizon and Synchronoss Proprietary and Confidential                                         15                                                                                     

 

4  Fees and Charges   Table 5.1 below provides the fee for the Quarterly Release Document deliverable under Section 3.1.2.2  above.  Fee ranges for Quarterly Server Software Releases and Support Services under section 5.1.3 are  set forth in Table 5.1 below.  Any additional deliverables not expressly stated herein or fees in excess of  the ranges set forth in table 5.1 shall require a Change Request to the SOW. Fees shall be invoiced in  accordance with table below and are payable in accordance with the terms of the Agreement. Fees under  this Exhibit exclude applicable taxes.      Fees for services and deliverables under this Exhibit and Quarterly Release Document deliverables     Table 5.1      Deliverable                              One-time Fee       ****                     ****     Fee ranges for Quarterly Server Software Releases and Support Services under Section 3.1.3 above    Table 5.2     Quarterly Deliverable (and invoice terms)    One-time Fee Range    ****                                               ****     ****                                               ****      ****       ****                                               ****               ****CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH  RESPECT TO THE OMITTED PORTIONS                      Verizon and Synchronoss Proprietary and Confidential                                        16EX-10.1

 Exhibit 10.1 

VOTING AGREEMENT 

THIS VOTING AGREEMENT, effective as of the Effective Time and dated as of the day that the Effective Time occurs, is entered into by and among
(i) BJ’s Wholesale Club Holdings, Inc., a Delaware corporation (the “Company”), (ii) CVC Beacon LP, a Delaware limited partnership (the “CVC Stockholder”), (iii) Green Equity Investors V, L.P., a
Delaware limited partnership (“LGP V”), (iv) Green Equity Investors Side V, L.P., a Delaware limited partnership (“LGP Side V”) and (v) Beacon Coinvest LLC, a Delaware limited liability company
(together with LGP V and LGP Side V, collectively, the “LGP Stockholders” and, together with the CVC Stockholder, the “Principal Stockholders” and each a “Principal Stockholder”). Capitalized terms
used herein without definition shall have the meanings set forth in Section 1.1. 
 WITNESSETH: 

WHEREAS, the Company will price an initial public offering of shares of its common stock (such shares of common stock, the “Common
Stock”, and such initial public offering, the “IPO”) pursuant to an Underwriting Agreement dated as of June 27, 2018 (the “Underwriting Agreement”); 

WHEREAS, the parties hereto desire to provide for certain governance rights and other matters for the period on and after the Effective Time.

 NOW, THEREFORE, in consideration of the mutual agreements and understandings set forth herein, the parties hereto hereby agree as
follows: 
 ARTICLE I 
 CERTAIN
DEFINITIONS 
 SECTION 1.1 Definitions As used in this Agreement, the following terms shall have the following respective meanings:

 “Affiliate” shall mean, with respect to any Person, any Person directly or indirectly controlling, controlled by or
under common control with such first Person. For these purposes, “control” means the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of such Person, whether through
ownership of voting securities, by contract or otherwise. 
 “Agreement” shall mean this Voting Agreement as in effect on
the date hereof and as hereafter from time to time amended, modified or supplemented in accordance with the terms hereof. 
 “Board
of Directors” shall mean the Board of Directors of the Company. 
 “Board Designees” shall mean the Directors
designated by the Principal Stockholders pursuant to Section 2.1. 
 “Closing” means the closing of the IPO.

 “Code” shall have the meaning set forth in Section 2.5(b). 

“Common Stock” shall have the meaning set forth in the recitals. 

“Company” shall have the meaning set forth in the preamble. 

“Company Shares” means (i) all shares of Common Stock that are not then subject to vesting (including shares that were
at one time subject to vesting to the extent they have vested), (ii) all shares of Common Stock issuable upon exercise, conversion or exchange of any option, warrant or convertible security that are not then subject to vesting (including shares
that were at one time subject to vesting to the extent they have vested) and (iii) all shares of Common Stock directly or indirectly issued or issuable with respect to the securities referred to in clauses (i) or (ii) above by way of
unit or stock dividend or unit or stock split, or in connection with a combination of units or shares, recapitalization, merger, consolidation or other reorganization. 

“CVC Director” shall have the meaning set forth in Section 2.1(a). 

“CVC Stockholder” shall have the meaning set forth in the preamble. 

“CVC Stockholder Designee” shall have the meaning set forth in Section 2.1(b). 

“Director” shall mean a member of the Board of Directors. 

“Effective Time” shall have the meaning set forth in Section 4.12. 

“IPO” shall have the meaning set forth in the recitals. 

“LGP Director” shall have the meaning set forth in Section 2.1(a). 

“LGP Stockholders” shall have the meaning set forth in the preamble. 

“LGP Stockholders’ Designee” shall have the meaning set forth in Section 2.1(c). 

“Necessary Action” means, with respect to a specified result, all commercially reasonable actions required to cause such
result that are within the power of a specified Person, including (i) voting or providing a written consent or proxy with respect to the Company Shares, (ii) causing the adoption of stockholders’ resolutions and amendments to the
organizational documents of the Company, (iii) executing agreements and instruments, (iv) making, or causing to be made, with governmental, administrative or regulatory authorities, all filings, registrations or similar actions that are
required to achieve such result and (v) causing members of the Board of Directors, subject to any fiduciary duties that such members may have as directors of the Company (including pursuant to Section 2.1(e)), to act in a certain
manner, including causing members of the Board of Directors or any nominating or similar committee of the Board of Directors to recommend the appointment of any Board Designees as provided by this Agreement. 

“Person” shall mean an individual, corporation, company, limited liability company, association, partnership, joint venture,
organization, business, trust or any other entity or organization, including a government or any subdivision or agency thereof. 

  
 2 

 “Principal Stockholders” shall have the meaning set forth in the preamble. 

“Underwriting Agreement” shall have the meaning set forth in the recitals. 

ARTICLE II 
 CORPORATE GOVERNANCE

 SECTION 2.1 Board of Directors. 

(a) Composition of Initial Board. As of the Closing, the Board of Directors shall be comprised of ten
(10) directors, (i) the following three (3) of whom shall be deemed to have been designated by the CVC Stockholder (each, a “CVC Director”): Christopher J. Stadler, Cameron Breitner and Lars Haegg; and (ii) the
following three (3) of whom shall be deemed to have been designated by the LGP Stockholders (each, a “LGP Director”): Jonathan A. Seiffer, J. Kristofer Galashan and Tommy Yin. The foregoing directors shall be divided into three
classes of directors, each of whose members shall serve for staggered three-year terms as follows: 
 (i) the class I
directors shall initially include one (1) CVC Director and one (1) LGP Director; 
 (ii) the class II directors
shall initially include two (2) CVC Directors and two (2) LGP Directors; and 
 (iii) the class III directors shall
initially include no CVC Directors and no LGP Directors. 
 The initial term of the class I directors shall expire immediately
following the Company’s 2019 annual meeting of stockholders at which directors are elected. The initial term of the class II directors shall expire immediately following the Company’s 2020 annual meeting of stockholders at which directors
are elected. The initial term of the class III directors shall expire immediately following the Company’s 2021 annual meeting at which directors are elected. 

(b) CVC Stockholder Representation. For so long as the CVC Stockholder holds, in the aggregate, a number of shares
of Common Stock representing at least the percentages shown below of shares of Common Stock held in the aggregate by the CVC Stockholder as of the Closing of the IPO, the Company and the Principal Stockholders shall take Necessary Action to include
in the slate of nominees recommended by the Board for election as directors at each applicable annual or special meeting of stockholders at which directors are to be elected that number of individuals designated by the CVC Stockholder (each, a
“CVC Stockholder Designee”) that, if elected, will result in the number of CVC Directors serving on the Board of Directors that is shown below. 
  

					
	 Percentage
	  	Number of
Directors	 
	 70% or greater
	  	 	3	 
	 Less than 70% but greater than or equal to 40%
	  	 	2	 
	 Less than 40% but greater than or equal to 10%
	  	 	1	 
	 Less than 10%
	  	 	0	 

  
 3 

 Upon any decrease in the number of directors that the CVC Stockholder is entitled to designate
for election to the Board of Directors, the CVC Stockholder shall use its reasonable best efforts to cause the appropriate number of CVC Stockholder Designees to offer to tender his or her resignation. If such resignation is then accepted by the
Board of Directors, the Company and the Principal Stockholders shall cause the size of the Board of Directors to be reduced accordingly unless the Company, with the approval of a majority of the remaining Directors, determines not to reduce the
authorized size of the Board of Directors, in which case the Board of Directors shall act in accordance with the bylaws of the Company then in effect to appoint or nominate a new director to the Board of Directors. 

(c) LGP Stockholders’ Representation. For so long as the LGP Stockholders hold, in the aggregate, a number of
shares of Common Stock representing at least the percentages shown below of shares of Common Stock held in the aggregate by the LGP Stockholders as of the Closing of the IPO, the Company and the Principal Stockholders shall take Necessary Action to
include in the slate of nominees recommended by the Board for election as directors at each applicable annual or special meeting of stockholders at which directors are to be elected that number of individuals designated by the LGP Stockholders
(each, a “LGP Stockholder Designee”) that, if elected, will result in the number of LGP Directors serving on the Board of Directors that is shown below. 
  

					
	 Percentage
	  	Number of
Directors	 
	 70% or greater
	  	 	3	 
	 Less than 70% but greater than or equal to 40%
	  	 	2	 
	 Less than 40% but greater than or equal to 10%
	  	 	1	 
	 Less than 10%
	  	 	0	 

 Upon any decrease in the number of directors that the LGP Stockholders are entitled to designate for election
to the Board of Directors, the LGP Stockholders shall use their reasonable best efforts to cause the appropriate number of LGP Stockholder Designees to offer to tender his or her resignation. If such resignation is then accepted by the Board of
Directors, the Company and the Principal Stockholders shall cause the size of the Board of Directors to be reduced accordingly unless the Company, with the approval of a majority of the remaining Directors, determines not to reduce the authorized
size of the Board of Directors, in which case the Board of Directors shall act in accordance with the bylaws of the Company then in effect to appoint or nominate a new director to the Board of Directors. 

  
 4 

 (d) Additional Obligations. An individual designated by a Principal
Stockholder for election (including pursuant to Sections 2.1(b) or 2.1(c)) as a Director shall comply with the requirements of the charter for, and related guidelines of, the Nominating and Corporate Governance Committee. Notwithstanding anything to
the contrary in this Article II, in the event that the Board of Directors determines in good faith, after consultation with outside legal counsel, that its nomination, appointment or election of a particular Board Designee pursuant to this
Section 2.1 or Section 2.2 would constitute a breach of its fiduciary duties to the Company’s stockholders or does not otherwise comply with any requirements of the charter for, or related guidelines of, the Nominating and Corporate
Governance Committee, then the Board of Directors shall inform such Principal Stockholder of such determination in writing and explain in reasonable detail the basis for such determination and shall designate another individual designated for
nomination, election or appointment to the Board of Directors by such Principal Stockholder (subject in each case to this Section 2.1(d)), and the Board of Directors and the Company shall take all of the actions required by this Article II with
respect to the election of such substitute Board Designee. It is hereby acknowledged and agreed that the fact that a particular Board Designee is an Affiliate, director, professional, partner, member, manager, employee or agent of a Principal
Stockholder or is not an independent director shall not in and of itself constitute an acceptable basis for such determination by the Board of Directors. 

(e) Vacancies. Except as provided in Sections 2.1(b) and 2.1(c), as applicable, with respect to decreases
in ownership of the Principal Stockholders, (i) each Principal Stockholder shall have the exclusive right to request the removal of its Board Designees from the Board of Directors in accordance with the bylaws of the Company then in effect, and
the Company and the Principal Stockholders shall take all Necessary Action to cause the removal (whether for our without cause) of any such Board Designee at the request of the designating Principal Stockholder and (ii) each Principal
Stockholder shall have the exclusive right to designate directors for election to the Board of Directors to fill vacancies (for the remainder of the then current term) created by reason of death, disability, removal or resignation of its Board
Designees to the Board of Directors, and the Company and the Principal Stockholders shall take all Necessary Action to cause any such vacancies to be filled by replacement directors designated by such designating Principal Stockholder as promptly as
reasonably practicable. 
 SECTION 2.2 Voting Agreement. Each Principal Stockholder agrees, in person or by proxy, to cast all votes
to which such Principal Stockholder is entitled in respect of its Company Shares, whether at any annual or special meeting, by written consent or otherwise, so as to cause to be elected to the Board of Directors those individuals designated in
accordance with Section 2.1 and to otherwise effect the intent of this Article II. 
 SECTION 2.3 Agreement of Company.
The Company hereby agrees that it will take all Necessary Actions to cause the matters addressed by this Article II to be carried out in accordance with the provisions thereof. Without limiting the foregoing, the Secretary of the Company or
such other officer or employee of the Company who may be fulfilling the duties of the Secretary, shall not record any vote or consent or other action contrary to the terms of this Article II. 

  
 5 

 SECTION 2.4 Restrictions on Other Agreements. No Principal Stockholder shall grant any
proxy or enter into or agree to be bound by any voting trust, agreement or arrangement of any kind with any Person with respect to its Company Shares if and to the extent the terms thereof conflict with the provisions of this Agreement (whether or
not such proxy, voting trust, agreements or arrangements are with other Principal Stockholders, holders of Company Shares that are not parties to this Agreement or otherwise). 

ARTICLE III 
 REPRESENTATIONS AND
WARRANTIES 
 Each of the parties to this Agreement hereby represents and warrants to each other party to this Agreement, severally on
behalf of itself and not jointly, that as of the date such party executes this Agreement: 
 SECTION 3.1 Existence; Authority;
Enforceability. Such party has the power and authority to enter into this Agreement and to carry out its obligations hereunder. If such party is an entity, it is duly organized and validly existing under the laws of its jurisdiction of
organization, and the execution of this Agreement, and the consummation of the transactions contemplated herein, have been authorized by all necessary action, and no other act or proceeding on its part is necessary to authorize the execution of this
Agreement or the consummation of any of the transactions contemplated hereby. If such party is a natural person, such person has full capacity to contract. This Agreement has been duly executed by each of the parties hereto and constitutes his or
its legal, valid and binding obligation, enforceable against him or it in accordance with its terms, except as enforcement may be limited by applicable bankruptcy, insolvency, reorganization, moratorium, fraudulent transfer and similar laws relating
to or affecting creditors’ rights generally, or by the general principles of equity. No representation is made by any party with respect to the regulatory effect of this Agreement, and each of the parties has had an opportunity to consult with
counsel as to his or its rights and responsibilities under this Agreement. No party makes any representation to any other party as to future law or regulation or the future interpretation of existing laws or regulations by any governmental authority
or self-regulatory organization. 
 SECTION 3.2 Absence of Conflicts. The execution and delivery by such party of this Agreement and
the performance of its obligations hereunder does not and will not (i) conflict with, or result in the breach of, any provision of the constitutive documents of such party, if any; (ii) result in any violation, breach, conflict, default or
event of default (or an event which with notice, lapse of time, or both, would constitute a default or event of default), or give rise to any right of acceleration or termination or any additional payment obligation, under the terms of any contract,
agreement or permit to which such party is a party or by which such party’s assets or operations are bound or affected; or (iii) violate any law applicable to such party. 

SECTION 3.3 Consents. Other than any consents which have already been obtained, no consent, waiver, approval, authorization, exemption,
registration, license or declaration is required to be made or obtained by such party in connection with the execution, delivery or performance of this Agreement. 

  
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 ARTICLE IV 

MISCELLANEOUS 
 SECTION 4.1
Termination. This Agreement shall terminate and be of no further force and effect upon (a) either of the LGP Stockholders, on the one hand, or the CVC Stockholder, on the other hand, ceasing to own any shares of Common Stock,
(b) the written agreement of the LGP Stockholders and the CVC Stockholder to terminate this Agreement or (c) subject to the final sentence of Section 4.7 of this Agreement, its provisions become illegal or are interpreted by any
governmental authority to be illegal, or any exchange on which the Company’s Common Shares are traded asserts in writing that its existence will threaten the continued listing of the Company’s Common Shares on such exchange 

SECTION 4.2 Successors and Assigns; Beneficiaries. Except as otherwise provided herein, all of the terms and provisions of this
Agreement shall be binding upon, shall inure to the benefit of and shall be enforceable by the respective successors and permitted assigns of the parties hereto. This Agreement may not be assigned without the express prior written consent of the
other parties hereto, and any attempted assignment, without such consents, will be null and void; provided that each Principal Stockholder (from time to time party hereto) shall be entitled to assign (solely in connection with a transfer of
Common Stock) to any of its Affiliates, without such prior written consent, any of its rights and obligations hereunder; provided, further, that any such Affiliate agrees be bound by the obligations hereunder. 

SECTION 4.3 Amendment and Modification; Waiver of Compliance. (a) This Agreement may be amended only by a written instrument duly
executed by the Company, the LGP Stockholders and the CVC Stockholder. 
 (b) Except as otherwise provided in this Agreement,
any failure of any of the parties to comply with any obligation, covenant, agreement or condition herein may be waived by the party entitled to the benefits thereof only by a written instrument signed by the party granting such waiver, but such
waiver or failure to insist upon strict compliance with such obligation, covenant, agreement or condition shall not operate as a waiver of, or estoppel with respect to, any subsequent or other failure. 

SECTION 4.4 Notices. Any notice, request, claim, demand, document and other communication hereunder to any party shall be effective
upon receipt (or refusal of receipt) and shall be in writing and delivered personally or sent by electronic mail, facsimile, or first class mail, or by Federal Express, United Parcel Service or other similar courier or other similar means of
communication, as follows: 
 (i) If to the LGP Stockholders, addressed to Green Equity Investors V, L.P., 11111 Santa Monica
Boulevard, Suite 2000, Los Angeles, CA 90025, Attention: Jonathan Seiffer (seiffer@leonardgreen.com) and J. Kristofer Galashan (galashan@leonardgreen.com); and 

(ii) If to the CVC Stockholder, addressed to CVC Capital Partners Advisory (US), Inc., One Maritime Plaza, Suite 1610, San
Francisco, CA 94111, Attention: Cameron Breitner (CBreitner@cvc.com) and Nishad Chande (nchande@cvc.com); 

  
 7 

 or, in each case, to such other address or electronic mail address as such party may designate in writing to each
Principal Stockholder by written notice given in the manner specified herein. 
 All such communications shall be deemed to have been given,
delivered or made when so delivered by hand or sent by electronic mail or facsimile (with confirmed receipt or transmission), on the next business day if sent by overnight courier service (with confirmed delivery) or when received if sent by first
class mail. 
 SECTION 4.5 Specific Performance. Each party hereto acknowledges and agrees that in the event of any breach of this
Agreement by any of them, the other parties hereto would be irreparably harmed and could not be made whole by monetary damages. Each party accordingly agrees to waive the defense in any action for specific performance that a remedy at law would be
adequate and agrees that the parties, in addition to any other remedy to which they may be entitled at law or in equity, shall be entitled to specific performance of this Agreement without the posting of bond. 

SECTION 4.6 Entire Agreement. The provisions of this Agreement and the other writings referred to herein or delivered pursuant hereto
which form a part hereof contain the entire agreement among the parties hereto with respect to the subject matter hereof and supersede all prior oral and written agreements and memoranda and undertakings among the parties hereto with regard to such
subject matter. 
 SECTION 4.7 Severability. If any provision of this Agreement, or the application of such provision to any Person
or circumstance or in any jurisdiction, shall be held to be invalid or unenforceable to any extent, (i) the remainder of this Agreement shall not be affected thereby, and each other provision hereof shall be valid and enforceable to the fullest
extent permitted by law, (ii) as to such Person or circumstance or in such jurisdiction such provision shall be reformed to be valid and enforceable to the fullest extent permitted by law and (iii) the application of such provision to
other Persons or circumstances or in other jurisdictions shall not be affected thereby. If this Agreement would be required to be terminated pursuant to clause (c) of Section 4.1 of this Agreement, the parties to this Agreement shall use
their respective reasonable best efforts to cause the provisions of this Agreement to be reformed, prior to any such termination, to the fullest extent possible to both effectuate the intent of the parties to this Agreement (as of the date of this
Agreement) and not cause the termination of this Agreement pursuant to Section 4.1 of this Agreement. 
 SECTION 4.8 CHOICE OF LAW
AND VENUE; WAIVER OF RIGHT TO JURY TRIAL. THIS AGREEMENT SHALL BE GOVERNED BY, CONSTRUED, APPLIED AND ENFORCED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF DELAWARE. 

IN THE EVENT ANY PARTY TO THIS AGREEMENT COMMENCES ANY LITIGATION, PROCEEDING OR OTHER LEGAL ACTION IN CONNECTION WITH OR RELATING TO THIS
AGREEMENT, ANY RELATED AGREEMENT OR ANY MATTERS DESCRIBED OR CONTEMPLATED HEREIN OR THEREIN, THE PARTIES TO THIS AGREEMENT HEREBY (1) AGREE UNDER ALL CIRCUMSTANCES ABSOLUTELY AND IRREVOCABLY TO INSTITUTE ANY LITIGATION, PROCEEDING OR OTHER
LEGAL 

  
 8 

 
ACTION IN A COURT OF COMPETENT JURISDICTION LOCATED WITHIN THE STATE OF DELAWARE, WHETHER A STATE OR FEDERAL COURT; (2) AGREE THAT IN THE EVENT OF ANY SUCH LITIGATION, PROCEEDING OR ACTION,
SUCH PARTIES WILL CONSENT AND SUBMIT TO THE PERSONAL JURISDICTION OF ANY SUCH COURT DESCRIBED IN CLAUSE (1) OF THIS SECTION AND TO SERVICE OF PROCESS UPON THEM IN ACCORDANCE WITH THE RULES AND STATUTES GOVERNING SERVICE OF PROCESS (IT BEING
UNDERSTOOD THAT NOTHING IN THIS SECTION SHALL BE DEEMED TO PREVENT ANY PARTY FROM SEEKING TO REMOVE ANY ACTION TO A FEDERAL COURT IN THE STATE OF DELAWARE); (3) AGREE TO WAIVE TO THE FULL EXTENT PERMITTED BY LAW ANY OBJECTION THAT THEY MAY NOW
OR HEREAFTER HAVE TO THE VENUE OF ANY SUCH LITIGATION, PROCEEDING OR ACTION IN ANY SUCH COURT OR THAT ANY SUCH LITIGATION, PROCEEDING OR ACTION WAS BROUGHT IN ANY INCONVENIENT FORUM; (4) AGREE, AFTER CONSULTATION WITH COUNSEL, TO WAIVE ANY
RIGHTS TO A JURY TRIAL TO RESOLVE ANY DISPUTES OR CLAIMS RELATING TO THIS AGREEMENT; (5) AGREE TO SERVICE OF PROCESS IN ANY LEGAL PROCEEDING BY MAILING OF COPIES THEREOF TO SUCH PARTY AT ITS ADDRESS SET FORTH HEREIN FOR COMMUNICATIONS TO SUCH
PARTY; (6) AGREE THAT ANY SERVICE MADE AS PROVIDED HEREIN SHALL BE EFFECTIVE AND BINDING SERVICE IN EVERY RESPECT; AND (7) AGREE THAT NOTHING HEREIN SHALL AFFECT THE RIGHTS OF ANY PARTY TO EFFECT SERVICE OF PROCESS IN ANY OTHER MANNER
PERMITTED BY LAW. 
 SECTION 4.9 Counterparts. This Agreement may be executed in two or more counterparts, each of which shall be
deemed an original, but all of which together shall constitute one and the same instrument. 
 SECTION 4.10 Further Assurances.
At any time or from time to time after the date hereof, the parties hereto agree to cooperate with each other, and at the request of any other party, to execute and deliver any further instruments or documents and to take all such further action as
any other party may reasonably request in order to evidence or effectuate the provisions of this Agreement and to otherwise carry out the intent of the parties hereunder. 

SECTION 4.12 Effectiveness of Agreement. Immediately prior to the effectiveness of the Company’s registration statement on
Form S-1 (Registration No. 333-224994), the Agreement shall thereupon be deemed to be effective (such time, the “Effective Time”). However, to the extent the Closing does not occur, the provisions of this Agreement shall be
without any force or effect. 

  
 9 

 IN WITNESS WHEREOF, each of the undersigned has signed this Voting Agreement as of the date first
above written. 
  

			
	 COMPANY: 
  

BJ’S WHOLESALE CLUB HOLDINGS, INC.

		
	By:	 	/s/ Graham N. Luce
	Name:	 	Graham N. Luce
	Title:	 	Senior Vice President, Secretary
	
	 LGP STOCKHOLDERS:
  

GREEN EQUITY INVESTORS V, L.P.

		
	By:	 	GEI Capital V, LLC, its general partner
		
	By:	 	/s/ Jonathan A. Seiffer
	Name:	 	Jonathan A. Seiffer
	Title:	 	
	
	GREEN EQUITY INVESTORS SIDE V, L.P.
		
	By:	 	GEI Capital V, LLC, its general partner
		
	By:	 	/s/ Jonathan A. Seiffer
	Name:	 	Jonathan A. Seiffer
	Title:	 	
	
	BEACON COINVEST LLC
		
	By:	 	/s/ Jonathan A. Seiffer
	Name:	 	Jonathan A. Seiffer
	Title:	 	

 [BJ’s Wholesale Club Holdings, Inc. – Signature Page to the 2018 Voting Agreement] 

 
			
	 CVC STOCKHOLDER:
  

CVC BEACON LP

		
	By:	 	CVC Beacon GP LLC, its general partner
		
	By:	 	/s/ Cameron Breitner
	Name:	 	Cameron Breitner
	Title:	 	President and Assistant Secretary

  
  

 
  

[BJ’s Wholesale Club Holdings, Inc. – Signature Page to the 2018 Voting Agreement]

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