Document:

Form of Subordinated Secured Promissory Note

 Exhibit 10.2 
  
 SUBORDINATED SECURED PROMISSORY NOTE 
  

			
	 $            
	 	San Francisco, California

  
 FOR VALUE RECEIVED,
the undersigned, eGain Communications Corporation a Delaware corporation (the “Company”), promises unconditionally to pay to the order of             , and
its successors or assigns (the “Lender”) during Lender’s regular business hours at Lender’s offices at             , or at such other place as
Lender may from time to time designate,              dollars ($            ) (the “Face
Amount”). This Note is one of the Notes issued to the Lender pursuant to that certain Note and Warrant Purchase Agreement, dated as of even date herewith (the “Note Purchase Agreement”), between the Company and
the Lender. THIS NOTE IS SECURED BY THE GRANT OF A SECURITY INTEREST IN ALL ASSETS OF THE COMPANY AS FURTHER PROVIDED IN THE NOTE PURCHASE AGREEMENT. This Note shall rank on a parity with each of the Notes issued pursuant to the Note Purchase
Agreement and with the subordinated secured promissory notes issued by the Company pursuant to that certain Note and Warrant Purchase Agreement by and between Ashutosh Roy and the Company dated as of December 23, 2002. Capitalized terms not
otherwise defined herein shall have the meaning set forth in the Note Purchase Agreement. The following terms shall apply to this Note: 
  
 1. Interest Rate. Except as provided by Sections 5 and 6 below, no interest shall be payable by the Company to the Lender under this Note.

  
 2. Principal Repayments. The Company shall repay the
entire outstanding Face Amount on March 31, 2009 (the “Maturity Date”). 
  
 3. Repayment Extension. If any payment under this Note shall be due on a Saturday, Sunday or any other day on which banks in the State of
California are required or permitted to be closed, such payment shall be made on the next day on which such banks are not required or permitted to be closed and such extension of time shall be included in computing interest under this Note.

  
 4. Manner and Application of Payments. All payments due
hereunder shall be paid in lawful money of the United States of America which shall be legal tender in payment of all debts and dues, public and private, in immediately available funds, without offset, deduction or recoupment. Any payment by check
or draft shall be subject to the condition that any receipt issued therefore shall be ineffective unless the amount due is actually received by the Lender. Each payment shall be applied first to the payment of any and all costs, fees and expenses
incurred by or payable to the Lender in connection with the collection or enforcement of this Note, second to the payment of all unpaid late charges (if any), and third, to the payment of the Face Amount, or in any other manner which Lender may, in
its sole discretion, elect from time to time. 

 5. Mandatory Prepayment. 
  
 (a) In the event the Company consummates a Sale Transaction (as defined below), this Note shall be prepaid in full by the
Company on or before the closing of such Sale Transaction by payment of the amount set forth in clause (b) below to Lender. 
  
 (b) In the event the Company must prepay this Note under subsection (a) immediately above (i) the Company shall pay to the Lender the sum of (i)
$             minus the aggregate amount of Prepaid Principal (as defined in Section 6) previously paid by the Company to the Lender (the “Outstanding
Principal”), (ii) a deemed interest rate component equal to the amount of interest which would have accrued on the Outstanding Principal from the date of issuance of this Note through the date of prepayment of such Note (assuming an
annual interest rate of 12%, compounded annually, and a 360 day year) and (iii) an interest penalty component which shall equal 20% of the amount of interest which would have accrued on the Outstanding Principal for such Note between the date of
prepayment and the Maturity Date (assuming for this purpose only a deemed annual interest rate of 15%, compounded annually, and a 360 day year). Upon such prepayment, the Company shall not thereafter be obligated to pay, and the Lender shall not
thereafter be entitled to receive payment of, the Face Amount. 
  
 (c) For purposes of this Section 5, a “Sale Transaction” shall be defined to include any merger, consolidation, or other business combination in which beneficial ownership of securities representing in the aggregate in excess of
50% of the voting power of the Company are transferred, or a sale of all or substantially all of the Company’s assets. 
  
 6. Voluntary Prepayment. 
  
 (a) The Company may prepay this Note in full or in part (provided, however, that no partial prepayments of this Note shall be allowed in amounts less than
$250,000) at any time prior to the Maturity Date upon the provision of ten (10) days prior written notice to the Lender, consistent with the requirements of subsection (b) below. 
  
 (b) In the event the Company elects to voluntarily prepay this Note under subsection (a) immediately above, the Company
shall pay to the Lender the sum of (i) that amount of principal which the Company elects to prepay under this Note (the “Prepaid Principal”), (ii) a deemed interest rate component equal to the amount of interest which would
have accrued on the Prepaid Principal from the date of issuance of this Note through the date of partial prepayment of such Note (assuming an annual interest rate of 12%, compounded annually, and a 360 day year) and (iii) an interest penalty
component which shall equal 20% of the amount of interest which would have accrued on the Prepaid Principal for such Note between the date of prepayment and the Maturity Date (assuming for this purpose only a deemed annual interest rate of 15%,
compounded annually, and a 360 day year). Upon such prepayment, the Face Amount of this Note shall thereupon automatically and without further action by any party be reduced for all purposes hereunder to the product of (x) the Face Amount
immediately prior to such voluntary prepayment and (y) the quotient of the Prepaid Principal and $            . 
  
 7. Automatic Modification of Note Repayment Terms Upon Lender Default. In the event the Company desires to consummate
an Additional Closing and has otherwise fulfilled 
  

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 the requirements for consummation of such Additional Closing, including by having met or exceeded the financial
milestones set forth in the Note Purchase Agreement related thereto, and the Lender fails to consummate the purchase of the Additional Note associated with such Additional Closing desired by the Company (a “Lender Default”),
the Lender shall have no right to receive payment from the Company, and the Company shall have no obligation to pay the Lender, the Face Amount upon the Maturity Date, and, in lieu thereof, the sole obligation of the Company under this Note
shall be to pay the Outstanding Principal to the Lender, either on or prior to the Maturity Date (at the election of the Company). The special rights of the Company under this Section 7 in the event of a Lender Default shall be in addition to the
rights of the Company to cancel the Warrants issued by the Company to the Lender in connection with this Note. 
  
 8. Rights and Remedies upon Default by the Company. Upon the occurrence of an Event of Default under the Loan Agreement, Lender, in Lender’s
sole discretion and without notice to the Company, may: (a) declare the entire outstanding Face Amount due under this Note, to be immediately due and payable, and the same shall thereupon become immediately due and payable without presentment,
demand or notice, which are hereby expressly waived; (b) exercise its right of setoff against any money, funds, credits or other property of any nature whatsoever of the Company now or at any time hereafter in the possession of, in transit to or
from, under the control or custody of or on deposit with, Lender or any affiliate of Lender in any capacity whatsoever, including, without limitation, any balance of any deposit account and any credits with Lender or any affiliate of Lender; and (c)
exercise any or all rights, powers and remedies provided for in the Loan Documents or now or hereafter existing at law, in equity, by statute or otherwise. 
  
 9. Remedies Cumulative. Each right, power and remedy of Lender hereunder, under the Loan Documents or now or hereafter existing at law, in equity,
by statute or otherwise shall be cumulative and concurrent, and the exercise or beginning of the exercise of any one or more of them shall not preclude the simultaneous or later exercise by Lender of any or all such other rights, powers or remedies.
No failure or delay by Lender to insist upon the strict performance of any one or more provisions of this Note or of the Loan Documents or to exercise any right, power or remedy consequent upon a breach thereof or default hereunder shall constitute
a waiver thereof or preclude Lender from exercising any such right, power or remedy. 
  
 10. Intentionally left blank 
  
 11. Collection Expenses. Following the occurrence of an Event of Default hereunder, the Company agrees to pay to Lender upon demand all costs and expenses, including, without limitation, all attorney’s fees and court costs
incurred by Lender in connection with the enforcement or collection of this Note (whether or not any action has been commenced by Lender to enforce or collect this Note) or in successfully defending any counterclaim or other legal proceeding brought
by the Company contesting Lender’s right to collect amounts due hereunder. All of such costs and expenses shall bear interest at the higher of the rate of interest provided herein or any default rate of interest provided herein, from the date
of payment by Lender until repaid in full. 
  
 12. Interest
Rate After Judgment. If judgment is entered against the Company on this Note, the amount of the judgment entered (which may include principal, interest, fees, and costs) shall bear interest at the higher of: (a) any default rate of interest
provided herein; or (b) the legal rate of interest then applicable to judgments in the jurisdiction in which judgment was entered. 
  

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 13. Maximum Rate of Interest. Notwithstanding any provision of this Note or the Loan Documents to
the contrary, the Company shall not be obligated to pay interest pursuant to this Note in excess of the maximum rate of interest permitted by the laws of any state determined to govern this Note or the laws of the United States applicable to loans
in such state. If any provisions of this Note shall ever be construed to require the payment of any amount of interest in excess of that permitted by applicable law, then the interest to be paid pursuant to this Note shall be held subject to
reduction to the amount allowed under applicable law and any sums paid in excess of the interest rate allowed by law shall be applied in reduction of the principal balance outstanding pursuant to this Note. The Company acknowledges that it has been
contemplated at all times by the Company that the laws of the State of California will govern the maximum rate of interest that it is permissible for Lender to charge the Company pursuant to this Note. Company represents that to the best of its
knowledge the usury laws of California do not apply to this transaction due to the exemption in Section 25118 of the California Corporations Code, and Company is not aware of any law of the State of California that would apply to this transaction
that would have the effect of imposing a maximum rate of interest or otherwise requiring a reduction as provided in this Section 13. 
  
 14. Certain Waivers by the Company. The Company waives demand, presentment, protest and notice of demand, of non-payment, of dishonor and of
protest of this Note. Lender, without notice to or further consent of the Company and without in any respect compromising, impairing, releasing, lessening or affecting the obligations of the Company hereunder or under any of the Loan Documents, may:
(a) release, surrender, waive, add, substitute, settle, exchange, compromise, modify, extend or grant indulgences with respect to (i) this Note, (ii) any of the Loan Documents, and (iii) all or any part of any collateral or security for this Note;
(b) complete any blank space in this Note according to the terms upon which the loan evidenced hereby is made; and (c) grant any extension or other postponements of the time of payment hereof. 
  
 15. Choice of Law; Forum Selection; Consent to Jurisdiction. This Note
shall be governed by, construed and interpreted in accordance with the laws of the State of California (excluding the choice of law rules thereof). The Company hereby (a) agrees that all disputes and matters whatsoever arising under, in connection
with, or incident to this Note shall be litigated, if at all, in and before a court located in the State of California to the exclusion of the courts of any other state or country, and (b) irrevocably submits to the non-exclusive jurisdiction of any
California court or federal court sitting in the State of California in any action or proceeding arising out of or relating to this Note, and hereby irrevocably waives any objection to the laying of venue of any such action or proceeding in any such
court and any claim that any such action or proceeding has been brought in an inconvenient forum. A final judgment in any such action or proceeding shall be conclusive and may be enforced in any other jurisdiction by suit on the judgment or in any
other manner provided by law. 
  
 16. Subsequent Holders.
In the event that any holder of this Note transfers this Note for value, the Company agrees that except with respect to subsequent holders with actual knowledge of a claim or defense, no subsequent holder of this Note shall be subject to any
claims or defenses which the Company may have against a prior holder (which claims or defenses are not 
  

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 waived as to prior holders), all of which are waived as to the subsequent holder, and that all such subsequent holders
shall have all of the rights of a holder in due course with respect to the Company even though the subsequent holder may not qualify, under applicable law, absent this paragraph, as a holder in due course. 
  
 17. Invalidity of Any Part. If any provision or part of any provision
of this Note shall for any reason be held invalid, illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provision (or any remaining part of any provision) of this Note, and this Note
shall be construed as if such invalid, illegal or unenforceable provision (or part thereof) had never been contained in this Note, but only to the extent of its invalidity, illegality or unenforceability. 
  
 18. Service of Process. The Company hereby consents to process being
served in any suit, action or proceeding instituted in connection with this Note by the mailing of a copy thereof to the Company by certified mail, postage prepaid, return receipt requested. The Company hereby irrevocably agrees that such service
shall be deemed to be service of process upon the Company in any such suit, action or proceeding. Nothing in this Note shall affect the right of Lender to serve process in any other manner otherwise permitted by law, and nothing in this Note will
limit the right of Lender otherwise to bring proceedings against the Company in the courts of any other jurisdiction or jurisdictions. 
  
 19. Notice. Any notice, demand, request or other communication which Lender or the Company may be required to give hereunder shall be in writing,
shall be effective and deemed received the following business day when sent by overnight mail, upon transmission if sent by facsimile or e- mail, or the third business day after deposited in first class United States mail, postage prepaid, and shall
be addressed as follows, or to such other addresses as the parties may designate by like notice: 
  
 If to the Company: 
  
 eGain Communications Corporation 
 624 East Evelyn Avenue 
 Sunnyvale, CA 94086 
 Attn:     Eric Smit 
               Chief Financial Officer 
 Phone: (408) 213-3400 
 Fax: (408) 212-3500 
  
 If to Lender: 
  
 __________________________________ 
 __________________________________ 
 __________________________________ 
 Phone:                                     
                      
 Fax:        
                                        
               
  

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 Notwithstanding anything to the contrary, all notices and demands for payment from Lender actually received in writing by
the Company shall be considered to be effective upon the receipt thereof by the Company regardless of the procedure or method utilized to accomplish delivery thereof to the Company. 
  
 20. Transfers By Lender. Lender may, with the prior written consent of the Company, which consent shall not be
unreasonably withheld, sell, assign, pledge or transfer its rights to receive payment of up to 40% of the amounts due under this Note to another Person at any time and from time to time. The Company hereby covenants and agrees to take all steps
reasonably requested by Lender to document and effect such transfer of the Lender’s rights under this Note. 
  
 21. Miscellaneous. Time is of the essence under this Note. The paragraph headings of this Note are for convenience only, and shall not limit or
otherwise affect any of the terms hereof. This Note and the Loan Documents constitute the entire agreement between the parties with respect to their subject matter and supersede all prior letters, representations or agreements, oral or written, with
respect thereto. No modification, release or waiver of this Note shall be deemed to be made by the Lender unless in writing signed by the Lender, and each such waiver, if any, shall apply only with respect to the specific instance involved. No
course of dealing or conduct shall be effective to modify, release or waive any provisions of this Note or any of the other Loan Documents. This Note shall inure to the benefit of and be enforceable by Lender and Lender’s successors and assigns
and any other person to whom Lender may grant an interest in the obligations evidenced by this Note and shall be binding upon and enforceable against Borrower and Borrower’s representatives, successors, heirs and assigns. Whenever used herein,
the singular number shall include the plural, the plural the singular, and the use of the masculine, feminine or neuter gender shall include all genders. This Note may be executed in any number of counterparts, all of which, when taken together
shall constitute one Note. 
  
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INTENTIONALLY LEFT BLANK] 
  

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 IN WITNESS WHEREOF, the Company has duly executed this Subordinated Secured Promissory Note in favor of
the Lender as of the day and year first hereinabove set forth. 
  

			
	 eGAIN COMMUNICATIONS CORPORATION

		
	 By:
	 	  

	 Its:
	 	 Eric Smit

	 Title:
	 	 Chief Financial Officer

  
 eGAIN COMMUNICATIONS CORPORATION 
 SUBORDINATED SECURED
PROMISSORY NOTESubordination Agreement and Consent

 Exhibit 10.3 
  
 SUBORDINATION AGREEMENT AND CONSENT 
  
 This Subordination Agreement (this “Agreement”), dated as of March 31, 2004, is between those
entities and individuals listed on Schedule A attached hereto (each a “Lender” and collectively, the “Lenders”) and Silicon Valley Bank (“Bank”). 
  
 RECITALS 
  
 A. eGain Communications Corporation, a Delaware corporation (the “Company”), has obtained a loan
from Bank which is secured by a pledge of substantially all of the Company’s assets pursuant to the terms of that certain Loan and Security Agreement, dated as of March 27, 2002, between Bank and the Company, and that certain Accounts
Receivable Purchase Agreement, dated as of September 24, 2002 (in each case, as amended, restated, modified or supplemented, and including all of the other agreements and documents entered into in connection therewith, the “Loan
Documents”). 
  
 B. The Lenders desire to purchase
Subordinated Secured Promissory Notes (the “Notes”) issued by the Company pursuant to the terms of that certain Note and Warrant Purchase Agreement, dated as of even date herewith, between the Company and the Lenders (the
“Purchase Agreement”) which Notes shall be on a parity with the subordinated secured promissory notes issued by the Company pursuant to that certain Note and Warrant Purchase Agreement by and between Ashutosh Roy and the
Company dated as of December 23, 2002 (the “Prior Credit Facility”). 
  
 C. The Purchase Agreement provides that the Lenders shall obtain warrants to purchase shares of the Company’s Common Stock in connection with Lenders’ purchase of the Notes (the
“Warrants”). 
  
 D. Bank is willing to
allow the Lenders to purchase the Notes and the Warrants from the Company, and to enter into the other transactions contemplated by the Purchase Agreement, but only if the Lenders and Bank enter into this Agreement, pursuant to the terms and
conditions of which the Lenders will subordinate: (i) all of the Company’s indebtedness and obligations to the Lenders, existing now or later (the “Subordinated Debt”) to all of the Company’s indebtedness and
obligations to Bank, and (ii) all of the Lenders’ security interests, to all of Bank’s security interests in the Company’s property. 
  
 AGREEMENT 
  
 1. In exchange for the agreements of the Lenders set forth below, Bank hereby consents for all purposes under the Loan Documents to the sale and purchase
of the Notes and the Warrants by the Lenders from the Company, and all of the other transactions set forth in or contemplated by the Purchase Agreement. 

 2. The Lenders subordinate to Bank any security interest or lien that may have in all of the property and
assets of the Company. Despite the actual attachment or perfection dates of the Lenders’ security interest and Bank’s security interest, Bank’s security interest in all of the assets and property of the Company is prior to the
Lenders’ security interest. 
  
 3. All Subordinated Debt
payments are hereby subordinated to all of the Company’s obligations to Bank existing now or hereafter created, together with collection costs of such obligations (including attorneys’ fees), including, interest accruing after any
bankruptcy, reorganization or similar proceeding and all obligations owing to Bank (the “Senior Debt”). 
  
 4. The Lenders will not: 
  
 a) demand or receive from the Company (and the Company will not pay) any part of the Subordinated Debt, by payment, prepayment, or
otherwise, 
  
 b) exercise any remedy against any
assets of the Company, or 
  
 c) accelerate the
Subordinated Debt, or begin or participate in any action against the Company, until all the Senior Debt is paid; 
  
 provided, however, that the Lenders may take any and all of the actions set forth in this Section 4 in the event that a default or an event of
default occurs under the Senior Debt, or any of the documents entered into in connection therewith, and the Bank has not within one hundred eighty (180) days of such default or event of default (i) accelerated the indebtedness of the Company to the
Bank under the Senior Debt, and (ii) commenced judicial or non-judicial enforcement proceedings with respect to such Senior Debt. No term or provision contained in this Section 4 shall impair, limit, or modify the obligations of the Lenders to the
Bank set forth in Section 5 below. 
  
 5. The Lenders must deliver
to Bank in the form received (except for endorsement or assignment by such Lender) any payment, distribution, security or proceeds it receives on the Subordinated Debt, other than according to this Agreement. 
  
 6. These provisions shall remain in full force and effect, despite the
Company’s insolvency, reorganization or any case or proceeding under any bankruptcy or insolvency law, and Bank’s claims against the Company and the Company’s estate will be fully paid before any payment is made to the Lenders.

  
 7. Until the Senior Debt is paid, the Lenders irrevocably
appoint Bank as their attorney-in-fact, with power of attorney with power of substitution, in the Lenders’ name or in Bank’s name, for Bank’s use and benefit without notice to such Lender, to do the following in any bankruptcy,
insolvency or similar proceeding involving the Company: 
  
 (i) File any claims for the Subordinated Debt for such Lender if such Lender does not do so at least 30 days before the time to file claims expires, and 
  

 2 

 (ii) Accept or reject any plan of reorganization or arrangement for such Lender and vote
the Lender’s claims in respect of the Subordinated Debt in any way it chooses. 
  
 8. Each Lender will immediately put a legend on the Subordinated Debt instruments that the instruments are subject to this Agreement. No amendment of the Subordinated Debt documents will modify this Agreement in any
way that terminates or impairs the subordination of the Subordinated Debt or the subordination of the security interest or lien that such Lender has in the Company’s property. For example, instruments cannot be amended to (i) increase the
interest rate of the Subordinated Debt or (ii) accelerate payment of principal or interest or any other portion of the Subordinated Debt. 
  
 9. This Agreement is effective while the Company owes any amounts to Bank. If after full payment of the Senior Debt, Bank must disgorge any payments made
on the Senior Debt, this Agreement and the relative rights and priorities provided in it, will be reinstated as to all disgorged payments as though the payments had not been made, and such Lender will immediately pay Bank all payments received under
the Subordinated Debt to the extent the payments would have been prohibited under this Agreement. At any time without notice to the Lenders, Bank may take actions it considers appropriate on the Senior Debt such as terminating advances, increasing
the principal, extending the time of payment, increasing interest rates, renewing, compromising or otherwise amending any documents affecting the Senior Debt and any collateral securing the Senior Debt, and enforcing or failing to enforce any rights
against the Company or any other person. No action or inaction will impair or otherwise affect Bank’s rights under this Agreement. Each Lender waives any benefits of California Civil Code Sections 2809, 2810, 2819, 2845, 2847, 2848, 2849, 2850,
2899 and 3433. 
  
 10. This Agreement shall bind any successors or
assignees of the Lenders and shall benefit any successors or assigns of Bank. This Agreement is solely for the benefit of Lenders and Bank and not for the benefit of Company or any other party. Each Lender further agrees that if the Company is in
the process of refinancing a portion of the Senior Debt with a new lender, and if Bank makes a request of such Lender, such Lender shall agree to enter into a new subordination agreement with the new lender on substantially the terms and conditions
of this Agreement. 
  
 11. This Agreement may be executed in two
or more counterparts, each of which is an original and all of which together constitute one instrument. 
  
 12. California law governs this agreement without giving effect to conflicts of laws principles. The Lenders and Bank submit to the exclusive jurisdiction
of the courts in Santa Clara County, California. THE LENDER AND BANK EACH WAIVE THEIR RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION FROM THIS AGREEMENT. 
  
 13. This Agreement represents the entire agreement about this subject matter, and supersedes prior negotiations or
agreements. Each Lender is not relying on any representations by Bank or the Company in entering into this Agreement. Each Lender will keep itself informed of the Company’s financial and other conditions. This Agreement may be amended only by
written instrument signed by (i) each of the Lenders and (ii) Bank. 
  

 3 

 14. If there is an action to enforce the rights of a party under this Agreement, the party prevailing
will be entitled, in addition to other relief, all reasonable costs and expenses, including reasonable attorneys’ fees, incurred in the action. 
  

 4 

 In Witness Whereof, this Subordination Agreement and Consent has been duly executed and delivered
by the duly authorized officer of each party hereto as of the date first above written. 
  

					
	BANK:	 	 SILICON VALLEY BANK

			
	 	 	 By:
	 	 \s\ Albert Martinez

	 	 	 Name:
	 	 Albert Martinez

	 	 	 Its:
	 	 Vice President

		
	LENDERS:	 	 ASHUTOSH ROY

			
	 	 	 By:
	 	 \s\ Ashutosh Roy

	 	 	 Name:
	 	 Ashutosh Roy

	 	 	 Its:
	 	  

		
	 	 	 OAK HILL CAPITAL PARTNERS, L.P.

			
	 	 	 By:
	 	 OHCP GenPar, L.P.,
 its general partner

			
	 	 	 By:
	 	 OHCP MGP, LLC,
 its general partner

			
	 	 	 By:
	 	 \s\ John. H. Fant

	 	 	 	 	 John H. Fant, Vice President

		
	 	 	 OAK HILL CAPITAL MANAGEMENT PARTNERS, L.P.

			
	 	 	 By:
	 	 OHCP GenPar, L.P.,
 its general partner

			
	 	 	 By:
	 	 OHCP MGP, LLC,
 its general partner

			
	 	 	 By:
	 	 \s\ John. H. Fant

	 	 	 	 	 John H. Fant, Vice President

  
 eGAIN
COMMUNICATIONS CORPORATION 
 SUBORDINATION AGREEMENT AND
CONSENT 

					
	 	 	 FW INVESTORS V, L.P.

			
	 	 	 By:
	 	 FW Management II, L.L.C., general partner

			
	 	 	 By:
	 	 \s\ John. H. Fant

	 	 	 	 	 John H. Fant, Vice President

			
	 The Company approves the terms of this Agreement:
	 	 	 	 
		
	 	 	 eGAIN COMMUNICATIONS CORPORATION

			
	 	 	 By:
	 	 \s\ Eric Smit

	 	 	 Name:
	 	 Eric Smit

	 	 	 Its:
	 	 Chief Financial Officer

  

 2 

 SCHEDULE A 
  
 Lenders 
  
 Ashutosh Roy 
  
 Oak Hill Capital Partners, L.P. 
  
 Oak Hill Capital Management Partners, L.P. 
  
 FW Investors V, L.P. 
  

 SA-1

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