Document:

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                                                                    EXHIBIT 10.2

                            HOSTING LICENSE AGREEMENT

This Hosting License Agreement ("Agreement") is entered into as of June 30, 1999
(the "Effective Date"), by and between Active Software, Inc., a California
corporation with its principal place of business at 3333 Octavius Drive, Santa
Clara, California 95054 ("Active"), and Corio, Inc., a Delaware corporation with
its principal place of business at 700 Bay Road, Redwood City, California 94063
("Partner").

                                    RECITALS

        1. Active develops and distributes software (the "Active Materials," as
defined below) which enables the integration of certain third party software
with other third party software.

        2. Partner hosts certain third party software (the "Third Party
Software," as defined below) for its customers.

        3. Active wishes Partner to integrate certain Active Materials into the
Third Party Software and host the Integrated Hosting Services (as defined
below), and Partner wishes to obtain the right to integrate the Active Materials
and host the Integrated Hosting Services.

                                    AGREEMENT

        IN CONSIDERATION OF THE MUTUAL PROMISES CONTAINED IN THIS AGREEMENT, THE
PARTIES AGREE AS FOLLOWS:

1.      Definitions.

"Active Materials" means the Licensed Materials.

"Adapter" means the adapter and/or agent software described under the heading
"Adapters" in Exhibit A, in Object Code format only, which Active distributes or
develops and which interfaces between the Integration Kit and the Third Party
Software.

"Confidential Information" of a party means any information disclosed by that
party to the other party pursuant to this Agreement which is in written,
graphic, machine readable or other tangible form and is marked "Confidential,"
"Proprietary" or in some other manner to indicate its confidential nature.
Confidential Information may also include oral information disclosed by one
party to the other pursuant to this Agreement, provided that such information is
designated as confidential at the time of disclosure or is so designated in
writing by the disclosing party within thirty (30) days after its oral
disclosure. Notwithstanding the foregoing, all information Active provides to
Partner that relates to the Active Materials shall be deemed Active's
Confidential Information.

"Developer Kit" means the software described under the heading "Developer Kit"
in Exhibit A, in Object Code format only, which Active distributes to software
developers to enable such developers to build or modify Adapters and/or to build
or modify events, rules, transformations and other integration process
components used for specific applications.

* Certain information on this page has been omitted and filed
  separately with the Commission. Confidential treatment has
  been requested with respect to the omitted portions.
<PAGE>   2

"Documentation" means all documentation provided by Active to Partner, as
further described or enumerated in Exhibit A.

"End User" means any party that accesses the Integrated Hosting Services through
Partner's servers.

"End User License" means the license agreement (i) pursuant to which Partner
will grant the End User access to the Integrated Hosting Services, and (ii)
which shall contain at least the restrictions set forth on Exhibit C.

"Integrated Hosting Services" means Partner's hosting services which enable End
Users to access the integrated Licensed Materials and the Third Party Software
hosted on Partner's servers.

"Integration Kit" means the software described under the heading "Integration
Kit" in Exhibit A, in Object Code format only.

"Licensed Materials" means the Integration Kit, the Adapters, the Developer Kit
and the Documentation, including any modifications Active provides under Section
10.2, which Partner may host for its End Users in accordance with Section 2.1
below and the terms of this Agreement.

"Object Code" and "Object Code format" means binary computer codes in executable
format and relocatable binary code libraries that can be linked into executable
programs.

All references in this Agreement to the "purchase" or "sale" of software means
the acquiring or granting, respectively, of a license to use such software, and
to exercise any other rights pertaining to such software which are expressly set
forth herein.

"Third Party Software" means any software not developed by Active that Partner
hosts for its End Users as listed in Exhibit A.

2.      Licenses and Restrictions.

        2.1     Hosting License. Subject to the terms and conditions of this
                Agreement, Active hereby grants Partner a non-exclusive license,
                without rights to sublicense, to host the Licensed Materials on
                Partner's servers solely for the purposes of providing the
                Integrated Hosting Services to End Users. Partner is allowed to
                grant End Users the right to access the Licensed Materials
                hosted on Partner's servers pursuant to the terms of this
                Agreement and under the terms specified in the End User License.

                2.1.1   Access to Technology: Active shall provide Corio with
                        any pre-release "Beta" versions of relevant Updates or
                        Upgrades of the Software. Active shall make these
                        versions available to Corio to preview at the earliest
                        possible date, but in no event later than the date
                        Active first publicly releases such products. Active
                        shall provide all such Updates and Upgrades to Corio
                        free of additional charge and Corio shall, in its sole
                        discretion determine when, and if, to offer any such
                        Updates and/or Upgrades to its Customers.

        2.2     Use Licenses. Subject to the terms and conditions of this
                Agreement, Active hereby grants Partner a nonexclusive license,
                without rights to sublicense, to use the Active Materials solely
                for the purposes of: (a) integrating the Licensed Materials into
                the Third Party Software; (b) providing

                                       -2-

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customization services with respect to the Adapters on behalf of End Users upon
request; (c) demonstrating the Integrated Hosting Services to potential End
Users; (d) providing training in the use of the Integrated Hosting Services and
the Active Materials to Partner's employees and contractors; and (e) providing
support and training to End Users in connection with the Integrated Hosting
Services.

        2.3 Trademark License. Subject to the terms and conditions of this
Agreement, Active hereby grants Partner a nonexclusive license to use the Active
trademarks, trade names and logos set forth in Exhibit B (as amended from time
to time by Active) solely in connection with the marketing of the Integrated
Hosting Services. Partner shall comply with any usage guidelines which may be
provided to Partner by Active from time to time, and upon request by Active,
shall furnish Active with samples of Partner's usage of such trademarks, trade
names and logos. Partner shall not challenge Active's ownership of such
trademarks, trade names and logos or use or adopt any trademarks which might be
confusingly similar to such marks.

        2.5 Restrictions. Active reserves all rights in the Active Materials
which are not expressly granted to Partner in this Agreement. Partner shall not
decompile, disassemble, reverse engineer or otherwise attempt to derive, obtain
or modify the source code of the Active Materials. Partner shall not remove any
Active copyright or other proprietary rights notices from any software or
documentation materials provided by Active to Partner. Partner further agrees to
permit Active to enter any of Partner's premises during regular business hours,
upon five (5) days prior written notice, to inspect Partner's use of the Active
Materials.

3.      Obligations of Partner.

        3.1 Promotion of the Integrated Hosting Services. Partner shall use its
best efforts to integrate the Licensed Materials into the Third Party Software
and to promote the sale of and use of, and to stimulate interest in, the
Integrated Hosting Services. All marketing efforts and development efforts by
Partner shall be at Partner's expense.

        3.2 Partner Support. Partner shall provide its personnel involved in the
development of the Integrated Hosting Services with training, technical support,
information and other appropriate assistance.

        3.3 Partner Contact. Partner shall designate one person who shall act as
a focal point to coordinate with Active the marketing activities and the
integration of the Active Materials, and who shall be authorized to act on
behalf of Partner within the scope of this Agreement.

        3.4 Records and Reporting.

               3.5.1 Within thirty (30) days following the end of each calendar
quarter, Partner will provide to Active written reports showing, for such
calendar quarter: (a) the number of copies of the Licensed Materials accessed
and used by each End User through the Integrated Hosting Services, and (b) the
End User contact information, location and any customer usage information with
respect to each copy of the Active Materials accessed through the Integrated
Hosting Services.

               3.5.2 Partner will notify Active, in writing, of any claim or
proceeding, actual or threatened, involving the Active Materials within ten (10)
days after Partner learns of such claim or proceeding. Partner will also notify
Active in writing immediately of all claimed or suspected defects in

                                       -3-

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the Active Materials. All such claims, proceedings, and suspected defects shall
be deemed Active's Confidential Information.

               3.5.3 Partner shall maintain full and complete records of the use
of Licensed Materials through the Integrated Hosting Services, including without
limitation copies of the reports described in Section 3.5.1, for at least three
(3) years after such use or sales. Active shall, at any time during the period
when Partner is obliged to maintain such records, be entitled to audit such
records upon thirty (30) days written notice, in order to confirm the accuracy
of the reports described in Section 3.5.1, provided, that Active may conduct no
more than one such audit in any six (6) month period. Any such audit shall be
performed at Active's expense during normal business hours; provided, that the
cost of such audit (in addition to the full amount of any underpayments and
related late charges under Section 6.6) shall be promptly paid by Partner if
such audit reveals an underpayment by Partner of more than five percent (5%) of
the amounts payable by Partner to Active in any six (6) month period.

        3.6 Government Approvals. Partner shall be responsible for obtaining all
necessary government approvals, consents, licenses or permits to enable it to
purchase the Licensed Materials, and to provide the Integrated Hosting Services
to End Users. Partner will bear all costs associated with obtaining such
government approvals, consents, licenses or permits. Partner shall comply with
all government regulations.

        3.7 End User License. Partner will obtain an executed End User License
from each End User prior to (i) granting such End User access to the Integrated
Hosting Services.

        3.8 Further Agreements. Partner agrees: (i) to avoid deceptive,
misleading or unethical practices detrimental to Active or to the Active
Materials, including, without limitation, disparagement of Active or the Active
Materials; and (ii) to make no representations, warranties or guaranties to End
Users with respect to the specifications, features or capabilities of the Active
Materials that are inconsistent with the Documentation supplied by Active.

        3.9 Feedback. Partner shall provide Active with prompt written
notification of any problems with the Active Materials or their use that Partner
becomes aware of. Such written notification shall be the property of Active, and
shall be considered Active's Confidential Information hereunder.

        3.10 Publicity. Within thirty (30) days after the Effective Date, the
parties will issue a joint press release to announce the relationship of the
parties as set forth under this Agreement.

4.      Changes in Active Materials. Active shall have the right to modify the
Active Materials at any time upon written notice to Partner or to discontinue
distribution of any of the Active Materials at any time. Receipt by Partner of a
price schedule or other notification from Active reflecting an addition or a
deletion to the Active Materials or receipt of a facsimile specifically adding
or deleting Active Materials shall constitute notice of such an addition or
deletion and, with respect to additions, of the price for the added product.

5.      Title.

        Active shall own all right, title and interest in and to the originals
and any copies, in whole or in part, of the Active Materials, and all patents,
trade secrets, copyrights and other intellectual property rights pertaining
thereto. Partner acknowledges that the licenses granted pursuant to this
Agreement do

                                       -4-

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not provide Partner with title or ownership of the Active Materials. Partner
shall keep the Active Materials free and clear of all claims, liens and
encumbrances.

6.      Payments, Taxes.

        6.1 Payments. Partner will pay Active as set forth in Exhibit D.

        6.2 Payment Terms. All Payments are net 30, except as set forth in
Exhibit D.

        6.3 Price Changes. Active shall have the right to change its list prices
for the Active Materials at any time.

        6.4 Taxes. All prices are exclusive of, and Partner shall pay or
reimburse Active for, all taxes, duties and assessments imposed on Partner or
Active in connection with the license or use of Active Materials under this
Agreement or any services provided hereunder, including without limitation all
sales, use, excise and other taxes and duties, excluding only taxes based upon
Active's net income. Partner shall hold Active harmless from all claims and
liability arising from Partner's failure to report or pay any such taxes, duties
and assessments.

        6.5 Late Payments. All amounts that are not paid by Partner as required
by this Agreement shall be subject to a late charge equal to one and one-half
percent (1.5%) per month, or, if less, the maximum amount allowed by applicable
law. In the event that any amount due hereunder is overdue, Active reserves the
right to suspend performance until such delinquency is corrected.

7.      Confidential Information.

        7.1 Confidentiality. Each party shall treat as confidential all
Confidential Information of the other party, shall not use such Confidential
Information except as set forth herein, and shall use reasonable efforts not to
disclose such Confidential Information to any third party. Without limiting the
foregoing, each of the parties shall use at least the same degree of care which
it uses to prevent the disclosure of its own confidential information of like
importance to prevent the disclosure of Confidential Information disclosed to it
by the other party under this Agreement. Each party shall promptly notify the
other party of any actual or suspected misuse or unauthorized disclosure of the
other party's Confidential Information.

        7.2 Exceptions. Notwithstanding the above, neither party shall have
liability to the other with regard to any Confidential Information of the other
which: (a) was in the public domain at the time it was disclosed or has entered
the public domain through no fault of the receiving party; (b) was known to the
receiving party, without restriction, at the time of disclosure, as demonstrated
by files in existence at the time of disclosure; (c) is disclosed with the prior
written approval of disclosing party; (d) became known to the receiving party,
without restriction, from a source other than the disclosing party without
breach of this Agreement by the receiving party and otherwise not in violation
of the disclosing party's rights; or (e) is disclosed pursuant to the order or
requirement of a court, administrative agency, or other governmental body;
provided, however, that the receiving party shall use all reasonable efforts to
provide prompt, written, and sufficient advance notice thereof to the disclosing
party to enable the disclosing party to seek a protective order or otherwise
prevent or restrict such disclosure.

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        7.3 Return of Confidential Information. Each party shall promptly return
the other party's Confidential Information to the other party (i) after
termination of this Agreement, or (ii) upon receipt of written notice from the
other party requesting return of such Confidential Information.

8.      Representations and Warranties of Partner.

        Partner warrants to Active that the End Users shall be able to access
the Integrated Hosting Services (i) on a twenty-four-hours-per-day,
seven-days-per-week basis, except during scheduled and unscheduled maintenance
downtime, and (ii) on a ninety-nine percent (99%) availability basis.

9.      Representations and Warranties of Active.

        9.1 Warranty to the End User. Each End User receives a warranty (if any)
on the Active Materials from Partner only to the extent set forth in the End
User License. Active makes no warranties to the End User in connection with the
Active Materials, and expressly disclaims any implied warranties of
merchantability or fitness for a particular purpose to the End User.

        9.2 Warranty to Partner. Active warrants to Partner that for a period of
ninety (90) days after the date of delivery of the Licensed Materials to the
Partner, (i) the Integration Kit, the Adapters and the Developer Kit will
substantially achieve the functionality described in the Documentation, and (ii)
the media containing the Licensed Materials will be free from defects in
materials and workmanship. Active's entire liability and Partner's exclusive
remedy under this limited warranty shall be, at Active's option, (y) repair or
replacement of all or the affected portion of the Licensed Materials, or (z) a
refund of the purchase price paid for such Licensed Materials and termination of
the licenses under Section 2 for such Licensed Materials, provided that Active
receives notice of such defect during the warranty period. Active does not
warrant that (a) the Licensed Materials will meet Partner's requirements, (b)
the operation of the Integration Kit, the Adapters or the Developer Kit will be
uninterrupted or error-free, or (c) the Documentation will be error-free.

        9.3 Disclaimer. EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION 9, ACTIVE
MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS, IMPLIED, STATUTORY, OR
OTHERWISE, WITH RESPECT TO ANY ACTIVE MATERIALS, INCLUDING THEIR CONDITION,
THEIR CONFORMITY TO ANY REPRESENTATION OR DESCRIPTION, OR THE EXISTENCE OF ANY
LATENT OR PATENT DEFECTS, AND ACTIVE SPECIFICALLY DISCLAIMS ALL IMPLIED
WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND
NONINFRINGEMENT OF THIRD PARTY INTELLECTUAL PROPERTY RIGHTS. ACTIVE MAKES, AND
PARTNER RECEIVES, NO REPRESENTATIONS OR WARRANTIES OF ANY KIND EITHER EXPRESS,
IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO THE ACTIVE SUPPORT REFERRED TO
IN SECTION 10.2.

10.     Support.

        10.1 Support to End Users. Partner is responsible for providing all
support with respect to the Integrated Hosting Services and the Active Materials
to End Users. Active will not be responsible for providing support to End Users.

        10.2 Support to Partner. Partner will receive support from Active with
respect to the Licensed Materials under the terms of the Support Agreement
attached as Exhibit E.

                                       -6-

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        10.3 Title. All releases and other changes, improvements, bug fixes or
other modifications to the Licensed Materials provided pursuant to Section 10.2
shall be deemed to be included within the Licensed Materials, and will be
subject to the terms and conditions of this Agreement.

11.     Indemnity.

        11.1 Indemnity by Active.

               11.1.1 Indemnity. Active will defend or settle, at its expense,
any action brought against Partner based upon a claim that the Active Materials
used within the scope of the licenses granted hereunder infringe an issued U.S.
patent or registered U.S. copyright, and Active further agrees to pay all
damages and costs finally awarded against Partner attributable to such claim;
provided that Partner (a) notifies Active promptly in writing of any such claim,
(b) gives Active sole control of the defense and/or settlement of such action,
and (c) gives Active all authority, information and assistance reasonably
necessary to settle or defend such claim. Active shall reimburse Partner for
incidental out-of-pocket expenses incurred by Partner in providing such
assistance. Active shall not be liable for any costs or expenses incurred
without its prior written authorization.

               11.1.2 Active Options. If the Active Materials become, or in the
opinion of Active may become, the subject of a claim of infringement of any
issued U.S. patent or registered U.S. copyright, Active may, at its option: (i)
procure for Partner the right to use the Active Materials free of any liability;
(ii) replace or modify the Active Materials to make them non-infringing; or
(iii) remove the Active Materials, or part thereof, and refund the license fees
paid hereunder for such Active Materials, as depreciated over a sixty (60) month
period.

               11.1.3 Exclusions from Indemnity. Active assumes no liability
hereunder for any compliance with Partner's specifications. Active shall have no
obligation to defend the Partner or to pay costs, damages or attorney's fees for
any claim based upon: (i) use of other than a current unaltered release of the
Active Materials; or (ii) the combination, operation or use of any Active
Materials furnished hereunder with non-Active programs or data if such
infringement would have been avoided but for the combination, operation or use
of the Active Materials with such programs or data.

               11.1.4 Sole and Exclusive Liability. THIS SECTION 11 SETS FORTH
THE SOLE AND EXCLUSIVE LIABILITY OF ACTIVE FOR INFRINGEMENT OF THIRD PARTY
INTELLECTUAL PROPERTY RIGHTS.

        11.2 Indemnity by the Partner. Partner agrees to indemnify and hold
Active harmless from and against any loss, cost or expense (including attorneys'
fees) resulting from any and all claims by third parties for loss, damage or
injury (including death) allegedly caused by the negligence, misrepresentation,
misconduct, error, omission or other action of Partner, or of Partner's agents
or employees. In addition, Partner agrees to indemnify and hold Active harmless
from and against any loss, cost or expense (including attorneys' fees) resulting
from any and all claims by third parties alleging that the Integrated Hosting
Services infringes any patent, trade secret, or copyright, provided that Partner
shall have sole control of any such action or settlement negotiations.
Notwithstanding the foregoing, Partner shall have no liability under this
Section 11.2 for any claim alleging that the unaltered Licensed Materials,
standing alone, infringe any third party's intellectual property rights.

12.     Limitation of Liability.

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        Partner agrees that Active's liability hereunder arising from this
Agreement shall in no event exceed the payments received by Active pursuant to
this Agreement. NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY LOST PROFITS,
LOSS OF BUSINESS, INTERRUPTION OF BUSINESS, LOSS OF USE, OR LOSS OF DATA FOR
COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, FOR ANY CLAIM OR DEMAND
AGAINST THE OTHER PARTY BY ANY OTHER PARTY OR FOR INDIRECT, INCIDENTAL,
CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, HOWEVER CAUSED AND ON ANY
THEORY OF LIABILITY, WHETHER CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE,
UNDER OR ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES. THE PARTIES ACKNOWLEDGE AND AGREE THAT THE
AMOUNTS PAYABLE HEREUNDER ARE BASED IN PART UPON THESE LIMITATIONS, AND THAT
THESE LIMITATIONS SHALL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE
OF ANY LIMITED REMEDY.

13.     Term and Termination.

        13.1 Term. The term of this Agreement and the license granted hereunder
shall commence on the date set forth at the beginning of this Agreement and
shall continue for a term of [*] unless earlier terminated in accordance with
this Section 13.

        13.2 Termination for Material Breach. Either party may, at its option,
terminate this Agreement upon written notice to the other party if the other
party materially breaches any of the terms and conditions of this Agreement and
if such material breach has not been cured within thirty (30) days after written
notice to the other party.

        13.3 Termination for Insolvency. This Agreement may be terminated by
either party, on notice, (i) if the other party becomes insolvent, (ii) upon the
institution by the other party of insolvency, receivership or bankruptcy
proceedings or any other proceedings for the settlement of its debts, (iii) upon
the institution of such proceedings against the other party, which are not
dismissed or otherwise resolved in such other party's favor within sixty (60)
days thereafter, (iv) upon the other party's making a general assignment for the
benefit of creditors, or (v) upon the other party's dissolution or ceasing to
conduct business in the normal course.

        13.4 Surviving Terms. Sections 5, 6, 7, 9, 11, 12, 13 and 14, and all
payment obligations incurred prior to termination of this Agreement, shall
survive termination of this Agreement. Within thirty (30) days after termination
of this Agreement, Partner shall return to Active, at Partner's expense, and
shall make no further use of, any property, materials or other items of Active,
and shall certify in writing to Active, that the originals and all copies, in
whole or in part, in any form, of the Licensed Materials in the possession of
Partner or its affiliates or agents have been destroyed or returned to Active.

        13.5 Other Remedies. Nothing contained herein shall limit any other
remedies that Active may have for the default of Partner under this Agreement
nor relieve Partner of any of its obligations incurred prior to termination of
this Agreement.

14.     General Provisions.

        14.1 Assignment. All the terms and provisions of this Agreement shall be
binding upon and inure to the benefit of the parties to this Agreement and to
their respective heirs, successors, assigns and

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.

                                       -8-

<PAGE>   9
legal representatives. Partner may not assign this Agreement in whole or in part
except with Active's prior written consent, excluding the condition that the
Partner shall have the right to assign this Agreement in connection with the
merger or acquisition of such party or the sale of all or substantially all of
its assets related to this Agreement without such consent. Any assignment by
Partner shall not result in an increase in the scope of the license granted
pursuant to this Agreement. Active shall be entitled to assign this Agreement to
a party which agrees to be bound by the terms and conditions of this Agreement.

        14.2 Entire Agreement. This Agreement represents the entire agreement
between the parties, and supersedes all prior agreements and understandings with
respect to the matters covered by this Agreement. Partner agrees that it has not
entered into this Agreement based on any representations other than those
contained herein. This Agreement may only be amended by a written agreement
signed by both parties. The terms and conditions of this Agreement shall prevail
in the event of any variance with any purchase order or invoice produced by
Active or Partner.

        14.3 Governing Law. This Agreement shall in all respects be governed by
the laws of the State of California without reference to its principles of
conflicts of laws. The parties hereby agree that all disputes arising out of
this Agreement shall be subject to the exclusive jurisdiction of and venue in
the federal and state courts located in San Francisco, California or within
Santa Clara County, California. Partner hereby consents to the personal and
exclusive jurisdiction and venue of these courts.

        14.4 Severability. If any of the provisions of this Agreement are held
to be invalid under any applicable statute or rule of law, they are, to that
extent, deemed omitted.

        14.5 Waiver. The waiver of any particular breach or default or any delay
in exercising any rights shall not constitute a waiver of any subsequent breach
or default.

        14.6 Notices. All notices permitted or required under this Agreement
shall be in writing and shall be delivered in person or mailed by first class,
registered or certified mail, postage prepaid, to the address of the party
specified in this Agreement or such other address as either party may specify in
writing. Such notice shall be deemed to have been given upon receipt.

        14.7 Force Majeure. Neither party will be responsible for any failure to
perform its obligations (other than payment obligations) under this Agreement
due to reasons beyond its reasonable control, including without limitation acts
of God, war, riot, embargoes, acts of civil or military authorities, fire,
floods or accidents.

        14.8 Export Laws and Regulations. Any obligation of Active to provide
the Active Materials under this Agreement shall be subject in all respects to
all United States laws and regulations governing the license and delivery of
technology and products abroad by persons subject to the jurisdiction of the
United States. Partner shall not export, directly or indirectly, any Active
Materials or related information without first obtaining all required licenses
and approvals from the appropriate government agencies.

        14.9 Independent Contractors. Notwithstanding the use of the word
"partner" in marketing materials, the relationship of Active and Partner is that
of independent contractors, and nothing contained in this Agreement shall be
construed to (i) give either party the power to direct or control the day-to-day
activities of the other, (ii) constitute the parties as partners, joint
venturers, co-owners or otherwise as participants in a joint undertaking, or
(iii) allow the Partner to create or assume any obligation on behalf of Active
for any purpose whatsoever.

                                       -9-

<PAGE>   10
        14.10 Headings. The headings of the several sections of this Agreement
are intended for convenience of reference only and are not intended to be a part
of or to affect the meaning or interpretation of this Agreement.

        14.11 Counterparts. This Agreement may be executed in counterparts, each
of which shall be deemed an original and all of which together shall constitute
one instrument.

                                      -10-

<PAGE>   11
AGREED AND ACCEPTED:

ACTIVE SOFTWARE, INC.                       CORIO, INC./s/ Signature
Illegible>

By: /s/ Signature Illegible                 By: HASAN G. RIZVI
    -----------------------------              ----------------------------

Title: CFO                                  Title: DIRECTOR OF ENGG.
       --------------------------                 -------------------------

7/1/99

<PAGE>   12
                                    EXHIBIT A

                               LICENSED MATERIALS

1.      Active Software.

        1.1    Integration Kit.

               Information Broker
               Integration Logic Agent
               7/1/99
               PeopleSoft Application Adapter
               Siebel Application Adapter
               Oracle Database Adapter
               Java Language Adapter

        1.2    Developer Kit.

               Includes 6 Non Production Instances of the following products to
               be used for prototyping, development and testing integration
               systems.

               Active Works Information Broker and its Associated Options

<TABLE>
<S>                                                                         <C>
                      Secure Sockets Layer
                      Multi-Broker Option
                      Active Works Information Broker Agents:               All
                      ActiveWorks Integration Tools:                        All
                      ActiveWorks Adapters:
                             Language Adapters                              All
                             Middleware Adapters                            All
                             Database Adapters                              All
                             Application Adapters                           All
</TABLE>

2.      Documentation.

        All associated product documentation shipped with the Active Software
        listed above.

3.      Third Party Software-

        PeopleSoft
        Octane 99
        Siebel 99
        and any other apps that coris may include.

               Hasan G. Rizvi 6/30/99

<PAGE>   13
                                    EXHIBIT B

                   LICENSED TRADEMARKS, TRADE NAMES AND LOGOS

                   Active Software, ActiveWorks, Activesw, and
                     Active Database Adapter are registered
                       trademarks of Active Software, Inc.

<PAGE>   14
                                    EXHIBIT C

                     END USER LICENSE AGREEMENT REQUIREMENTS

        All End User licenses of the Active Materials shall be in writing and
executed and include at least the following provisions:

        (1) the End User is granted only a personal, nontransferable, and
nonexclusive right to use the Active Materials only for its internal business
purposes;

        (2) Active or its licensors retain all of their intellectual property
rights in the Active Materials, and no title to such intellectual property is
transferred to the End User;

        (3) the End User agrees not to reverse assemble, decompile, or otherwise
attempt to derive source code form the Active Materials;

        (4) the Active Materials are the confidential information of Active and
the End User shall keep such Active Materials in confidence and shall not use or
disclose such Active Materials, except as permitted by the license, without
Active's prior written consent;

        (5) the End User agrees to comply with all export and re-export
restrictions and regulations of the Department of Commerce or other United
States agency or authority, and not to transfer, or authorize the transfer, of
the Active Materials to a prohibited country or otherwise in violation of any
such restrictions or regulations;

        (6) the End User receives a warranty on the Active Materials from
Partner, and Active makes no warranties to the End User in connection with the
Active Materials, and expressly disclaims any implied warranties of
merchantability or fitness for a particular purpose;

        (7) Active shall not be liable to the End User for any indirect,
consequential, incidental or special damages arising out of the use or license
of the Active Materials, regardless of the theory of liability (including
negligence and strict liability);

        (8) Active may terminate the licensed use of Active's Licensed Products
upon written notice of failure by the End User to comply with the terms of such
license;

        (9) within five (5) days after termination of the license, the End User
shall destroy the Active Materials or return them to Active or to Partner at the
End User's expense; and

        (10) Active is a third-party beneficiary of the license agreement.

<PAGE>   15
                                    EXHIBIT D

                                    PAYMENTS

1.      Integrated Hosting Services.

        Corio shall pay the following monthly fees for each of their customers
        accessing the Integration Kit through the Integrated Hosting Services as
        per the table below.

<TABLE>
<CAPTION>
        Customer             # Of Customers               Initial Sign Up Fee          Annual Service Fee
        Definition
<S>                          <C>                          <C>                          <C>
        Tier 1               1st 150 Customers            [*]                          [*]
        Up to $375MM

        Tier 1               All Other Tier 1             [*]                          [*]
        Up to $375MM

        Tier 2               All                          [*]                          [*]
        Above $375MM
        Up to $1 Billion

        Tier 3               All                          [*]                          [*]
        Above $1 Billion
</TABLE>

        2. Corio Agrees to pay Active Software [*] for the licensed materials on
        Exhibit A including prepayments of the fees for the first 23 Tier 1
        customers. Payment will be in two increments: [*] Payable Net 30 Days,
        [*] Payable Net 60 Days.

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.
<PAGE>   16
                                    EXHIBIT E
                              ACTIVE SOFTWARE, INC.

                               ACTIVESERVICE PLAN

This Plan sets forth the terms and conditions under which Active Software, Inc.
("Active"), provides the following Support and Maintenance program known as
("ActiveService") to Corio for the programs (the "Software") and documentation
specified in Exhibit A.

This Plan sets forth the terms and conditions under which Active Software, Inc.
("Active"), provides the following Support and Maintenance program known as
("ActiveService") to the licensee ("Customer") for the programs (the "Software")
and documentation specified in Exhibit A hereto.

1.      Definitions.

                a.      Documentation. "Documentation" shall mean the
                        documentation that Active provides to its customers for
                        the Software.

                b.      Error. "Error" shall mean any verifiable and
                        reproducible failure of the Software to substantially
                        conform to the Specifications for such Software.
                        Notwithstanding the foregoing, "Error" shall not include
                        any such failure that is caused by: (i) the use or
                        operation of the Software with any other software or
                        programming languages or in an environment other than
                        that intended or recommended by Active, (ii)
                        modifications to the Software not made by Active, or
                        (iii) any bug, defect or error in software used with the
                        Software or any other failure of such software to
                        conform to its published specifications.

                c.      "Error Correction(s)" shall mean either a modification
                        or addition to or deletion from the Software that
                        substantially conforms such Software to the then-current
                        Specifications or a procedure or routine that, when
                        observed in the regular operation of the Software
                        eliminates any material adverse effect on Customer of
                        such Error.

                d.      License Agreement. "License Agreement" shall mean the
                        license agreement under which the Software was licensed
                        to Customer.

                e.      Specifications. "Specifications" shall mean the
                        published description of the Software, as set forth in
                        the Documentation for the Software.

                f.      Update. "Update" means additional or replacement code or
                        Documentation for the Software that is provided by
                        Active to remedy an Error.

                g.      Upgrade. "Upgrade" means any additional or replacement
                        code or Documentation for the Software provided by
                        Active Software that adds incremental capabilities or
                        functionality and that is designated by Active, in its
                        sole discretion, as a new version of the Software.

                h.      Major Release. "Major Release" means any additional or
                        replacement code or Documentation for the Software
                        provided by Active Software that adds major new
                        capabilities or functionality and that is designated by
                        Active, in its sole discretion, as a new Major Release
                        of the Software. Major Release does not include new
                        Options that are added to the Software to provide
                        optional capabilities or functionality.

                i.      Option. "Option" means any additional or replacement
                        code that can be added to an existing product to provide
                        optional capability or functionality to that product.
                        Optional capabilities are those that some customers may
                        require and other customers may not.

<PAGE>   17
                J       Authorized Contact. "Authorized Contact" means the
                        individual designated by Customer to be responsible for
                        contacting Active's Support organization. Customer may
                        assign two named Authorized Contacts in Exhibit A per
                        ActiveService plan. Additional Authorized Contacts may
                        made available for an additional fee.

2.      Maintenance Services.

                a.      New Software Releases. During the term of this Plan,
                        Active will provide software updates to the Customer as
                        they become generally available. An update is a new
                        release of the licensed software product that is made
                        available to the general public. This includes both
                        minor and major release numbers. In general this
                        software may contain both bug fixes and enhancements to
                        the product. Maintenance does not cover new products
                        being added to a product line or new functionally that
                        is sold as a separate option and price. Active Software
                        will provide a single copy of media for each update to
                        the Customer. If additional copies are require they will
                        be made available for a fee.

                b.      Current Release. Active's obligations under this Plan
                        shall apply only to those releases of the applicable
                        Software that are then currently being shipped by
                        Active. Active shall have the right, at any time after a
                        particular release has been superseded by another
                        release, to terminate support with respect to the
                        superseded release upon giving not less than ninety (90)
                        days notice. Notwithstanding the foregoing, Active will
                        support a superseded release for no less than one year
                        after a new release is shipped.

                c.      Error Correction. During the term of this Plan, Active
                        shall use commercially reasonable efforts to provide
                        Error Corrections for Errors in the Software reported by
                        Customer to Active.

                d.      Limitations. Active shall have no obligation under this
                        Plan to correct Errors which result from the breach by
                        Customer of this Plan or the License Agreement, or which
                        cannot be remedied due to any modifications of the
                        Software made by Customer or any third party. If Active
                        agrees to remedy any errors or problems not covered by
                        the terms of this Plan, Customer shall pay Active for
                        all such work performed at Active's then-current
                        standard rates. Customer acknowledges that Active is
                        under no obligation to perform services with respect to
                        any hardware or any software which is not Software.

3.      Support Services.

                a.      Telephone Support. During the term of this Plan, Active
                        will provide telephone consultation and advice to
                        Authorized Contacts regarding technical support of the
                        Licensed Software between the hours of 6:00 a.m. and
                        6:00 p.m., Pacific Time, Monday through Friday,
                        excluding holidays. Response times are based upon
                        severity of the problem. Optional 24x7 telephone
                        consultation and advice for emergency situations of
                        Severity 1 problems may be purchased for an additional
                        fee.

                b.      Email and Fax Support. During the term of this Plan,
                        Active will respond to email and fax messages sent to
                        Support by Authorized Contacts between the hours of 6:00
                        a.m. and 6:00 p.m., Pacific Time, Monday through Friday,
                        excluding holidays within 6 business hours and whenever
                        possible within the same business day.

                c.      Limitations. Customer acknowledges that Active is under
                        no obligation to perform services with respect to any
                        hardware or any software which is not Active Software's
                        Licensed product.

                d.      Supported Releases. Active Software will provide
                        technical support for the current shipping release of
                        software and the one previous release for up to one year
                        after the release stopped shipping. In order to correct
                        or trouble shoot certain problems the Customer may be
                        required to update said software to the then current
                        release.

<PAGE>   18
4.      Service Expectations.

                a.      Problem Classification. The following Problem
                        Classification Table definitions are used for
                        classifying customer issues. These classifications
                        insure consistent treatment of problems handled by
                        support. Severity 3 (Degraded Operations) is the default
                        severity level that all cases are initially set to
                        unless otherwise specified by the customer or the
                        support engineer. The support engineer handling the case
                        will work with the customer to establish what severity
                        should be assigned. The following are the four levels
                        used by Active Software to prioritize a customer's
                        problem.

                          Problem Classification Table

<TABLE>
<CAPTION>
Error Classification                    Criteria
<S>                                     <C>
                                        The problem is affecting time-critical applications with
                                        production work at a standstill. The system is completely
Severity 1 (Critical)                   unusable and no work around is currently known. The
                                        affected system must be for production purposes.

                                        The system is significantly impaired such that key business
Severity 2 (Serious)                    processes can not be conducted and no known work around is
                                        currently available.

Severity 3 (Degraded)                   The system can not function as designed however key business
                                        processes are not interrupted.

Severity 4 (Minimal)                    Problems are low-impact. Little or no impact to daily
                                        business process.
</TABLE>

                b.      Response Expectations. In the event that an error is
                        discovered in the Licensed Software which causes the
                        software not to operate in conformance with the
                        published specifications or applicable documentation,
                        Customer shall notify Active Software in writing (email
                        or fax) of the error (including a reasonable description
                        and the severity level based on the Problem
                        Classification Table). Active shall respond to such
                        notice and will make reasonable efforts to assign
                        engineers to resolve problems at the level of effort
                        indicated by the Response Expectation table. If
                        unspecified most new cases will be set to a severity
                        level of 3 until a clearer determination can be made.

                             The following Response Expectation table specifies
                             the level of response that will be given to a
                             customer issue at each step of the process based
                             upon the assigned severity of the problem. The
                             table specifies the maximum amount of time elapsed
                             to complete each step.

                             Step 1 represents the acknowledgment of a
                                    customer's problem and the beginning of
                                    information gathering process.

                             Step 2 represents the time frame by which the
                                    problem is being actively addressed and a
                                    temporary patch, correction, or workaround
                                    is provided. The goal will be to provide a
                                    fix or a work-around for a problem as soon
                                    as possible. Critical issues will be worked
                                    on continually during the business day until
                                    a satisfactory problem resolution can be
                                    reached. To have work continue on problems
                                    during non-business hours requires the
                                    purchase of a 24x7 coverage plan and the
                                    commitment by the customer to make their
                                    resources available on an after hours basis
                                    as well.

                             Step 3 represents when a permanent solution will
                                    be available. This may be in the form of a
                                    tested permanent patch or a completely new
                                    release depending upon what the problem
                                    requires and time allows. When possible
                                    permanent fixes will be provided in the next
                                    scheduled release.

<PAGE>   19
        RESPONSE EXPECTATION TABLE

<TABLE>
<CAPTION>
        SEVERITY              STEP 1                  STEP 2                       STEP 3
<S>                           <C>                     <C>                          <C>
        1 (Critical)          2 business              Immediate and                Within 60
                              hours                   continuing                   calendar
                                                      effort during                days.
                                                      the business
                                                      day.

        2 (Serious)           4 business              1 to 5 business              Within 90
                              hours                   days                         calendar
                                                                                   days.

        3 (Degraded)          8 business              Within 10                    Next
                              hours                   business days                scheduled
                                                                                   release of
                                                                                   software.

        4 (Minimal)           16 business             Worked on a                  As
                              hours                   time available               appropriate
                                                      basis
</TABLE>

                        c.      Escalation Process. All new cases will initially
                                be taken and handled by the support
                                representatives on duty at the time of the call.
                                All problems with a severity level of 1 to 3
                                will be escalated if a solution or plan of
                                resolution cannot be achieved within the
                                designated amount of time as described below. To
                                ensure that progress can continue, Customers
                                with Severity 1 (Critical) issues must provide
                                Active with a highly available contact during
                                this period who will assist the Support and
                                Development organizations with data gathering,
                                testing, and applying all fixes to their
                                environment. If Active cannot duplicate the
                                problem in-house, then Support may request
                                access to the Company's computing environment.

                                Support management will be made aware of issues
                                according to the following timeframes. Active
                                requires that as succeeding levels of Active
                                management become involved in the resolution
                                process, the Customer must provide contacts at
                                similar levels within their organizations, to
                                ensure that the level of management involvement
                                matches the decision-making level dictated by
                                the resolution requirements of the problem.
                                Elapsed time represents the number of business
                                hours (not clock hours) that have passed since
                                the issue was first opened by Active Software
                                Support.

ESCALATION TABLE

<TABLE>
<CAPTION>
               Elapsed Time         Severity 1               Severity 2            Severity 3
                                    (Critical)               (SERIOUS)             (DEGRADED
                                                                                   OPERATIONS)
<S>                                 <C>                      <C>                   <C>
               Immediately          Support Group
                                    Leader
               2 hours              Support Manager
               4 hours              Support Director         Support Group
                                                             Leader
               8 hours
               16 hours             VP of Development        Support Manager
               24 hours                                                            Support Group Leader
               32 hours                                      Support Director
               40 hours             CEO                                            Support Manager
               80 hours                                      VP of Development     Support Director
</TABLE>

5       Fees.

                a.      Plan Fees. No additional Fees are ascribed to service,
                        Partner will pay Active as set forth in Exhibit D.

6.      Term and Termination.

                a.      Term and Termination. The term of this Service Plan
                        shall begin on the Effective Date and shall continue
                        unless earlier terminated pursuant to Section 13 of the
                        Hosting Agreement.

                b.      Survival. The following provisions shall survive any
                        termination, expiration or cancellation of this Plan: 6
                        and 7.

7.      Proprietary Rights.

                        Any corrections, additions or modifications to the
                        Software or Documentation effected or delivered under
                        this Plan and any Updates or Upgrades supplied under
                        this Plan shall be deemed part of the applicable
                        Software and subject to all of the provisions of the
                        License Agreement.<PAGE>   1
                                                                    Exhibit 10.3

                                MASTER AGREEMENT
                                  BY AND AMONG
                        CORIO, INC. AND BROADVISION, INC.

                                NOVEMBER 8, 1999

        This MASTER AGREEMENT (the "Master Agreement") is made by and among
Corio, Inc., a Delaware corporation, with offices at with offices at 700 Bay
Road, Suite 210, Redwood City, California 94063 (hereinafter referred to as
"Corio" or "Reseller"), and BroadVision, Inc., a Delaware corporation, with
offices at 585 Broadway, Redwood City, California (hereinafter referred to as
"BroadVision" or "BV") and is dated as of November 8, 1999.

                                    RECITALS

1.      BV is the market leader in the field of Net-based applications solutions
        for personalized marketing, selling, and support for customers,
        partners, and employees. BV provides a suite of intelligent one-to-one
        extended enterprise relationship management ("XRM") products known as
        BroadVision One-To-One Enterprise, BroadVision One-To-One Commerce
        Retail, and BroadVision One-To-One Commerce Business. In addition,
        BroadVision provides certain tools software commonly known as
        BroadVision One-To-One Command Center, BroadVision One-To-One Publishing
        Center, BroadVision One-To-One Instant Publisher, and BroadVision
        One-To-One Design Center (collectively, the "Tools").

2.      BV would like to expand its sales opportunities for XRM by expanding the
        development activities for current and planned products, by having its
        products incorporated into various Corio products and service offerings,
        and by leveraging Corio's technical, field consulting, marketing, and
        sales resources. Specifically, BV desires to enter the small and medium
        business market through its relationship with Corio.

3.      Corio is the leading application service provider for high-growth
        companies. Corio provides a total solution including application
        recommendation, quick implementation, secure hosting and network
        infrastructure, 24x7 application support and ongoing application
        management. Solutions are targeted for emerging and mid-market companies
        needing to implement key applications that support their complex,
        dynamic operation requirements.

4.      Corio would like to expand its offering by including the Software in its
        portfolio of solutions that it offers to the emerging and middle
        markets.

5.      Corio and BV intend to form a non-exclusive alliance under which Corio
        will develop, market, license, install, integrate, host and manage
        one-to-one extended enterprise relationship management solutions to ASP
        Customers and to End-Users that combine the Software with the services
        and technologies of Corio.

6.      Corio and BV are executing a Reseller Agreement concurrently with the
        execution of this Master Agreement. A copy of the Reseller Agreement is
        attached to this Master Agreement

* Certain information on this page has been omitted and filed
  separately with the Commission. Confidential treatment has
  been requested with respect to the omitted portions.

                                       -1-

<PAGE>   2
        and incorporated herein by this reference. All terms not otherwise
        defined in this Master Agreement shall have the respective meanings
        ascribed to them in the Reseller Agreement.

7.      Additional Definitions: The following terminology is defined for use
        throughout this Agreement:

                "ASP Customer" is an entity which either (a) uses the Software
                under a rental or other access only arrangement with Corio and
                where Corio is the owner of the Software license or (b) acquires
                sublicenses to the Development System Software for one or more
                of the Software programs but uses the Deployment System for such
                Software programs under a rental or other access only
                arrangement with Corio where Corio owns the Deployment System
                license. Any rental or other access only arrangement will
                provide for payments to Corio by the ASP Customer on a monthly
                basis.

                "Consolidated Revenue" means the actual revenue recognized by a
                Customer on a consolidated basis in accordance with generally
                accepted accounting principles for the 12 months prior to the
                date of Corio's initial transaction with the Customer for which
                a fee will become payable to BroadVision in accordance with
                Section 4 below. A Customer's Consolidated Revenue for purposes
                of this Agreement shall not change by virtue of the Customer
                being acquired by a third party; provided, however, that the
                parties will negotiate in good faith the manner in which the
                third party acquiring company will be sold Software licenses if
                the third party acquiring company's actual revenue recognized by
                it on a consolidated basis in accordance with GAAP for the 12
                months prior to the acquisition is $750,000,00 or more.

                "Customer" means any ASP Customer or End-User.

                "Development System" means a Development System license to use
                the specified Software product.

                "Development Pool" means the SDKs that may be used by Corio in
                accordance with the Licensing Practices defined in Section 2
                below.

                "Deployment System" means a Deployment System license to operate
                a production system of the specified Software product.

                "Corio Revenue" means the gross revenue payable to Corio by a
                Customer for the right to access the Software, for support and
                maintenance of the Software and for basic infrastructure support
                (e.g., hardware, database software, and operating system
                software) related to the Software included in Application minus
                sales, use or similar taxes attributable of Customer's use or
                access to the Software, freight, insurance, refunds or credits
                arising from Customer's termination of its rights with respect
                to the Software or other similar charges to the Customer so long
                as they are related to the Software. Corio Revenue will not
                include any fees charged by Corio for consulting, design,
                network and network management or for third party applications
                that are managed independently of the Software. Except for the
                items specified in the previous sentence, all other fees of
                Corio related to operational support of the Software will be
                included within Corio

                                       -2-

<PAGE>   3
                Revenue. It is the intent of Corio that the amount it charges
                ASP Customers will reflect a reasonable margin for the Software
                and its maintenance. As part of the parties' quarterly Executive
                Reviews, the parties may review the level of Revenue Fees paid
                under this Agreement.

                "SDK" means a software development kit comprised initially of
                one copy of each of the products that comprise the Software.

                NOW, THEREFORE, the parties agree as follows:

        1. SCOPE OF AGREEMENT. Corio will design, develop, market, host and
manage Internet-based solutions incorporating the Software. The Corio hosted
solution is also known as the Application. BroadVision and Corio will work
together to identify leads appropriate for the Application. Notwithstanding the
use of the term "End-User", BroadVision and Corio agree that Corio shall have
the right to use the Software acquired hereunder and under the Reseller
Agreement to provide the Application to ASP Customers.

        2. LICENSE PRACTICES. BroadVision's Licensing Terms as described in
Attachment B to the Reseller Agreement will apply to Software license as used by
Corio for its Customers or as sublicensed to Customers with the following
exceptions:

        (a) Any Development System that is part of the Development Pool may be
used by multiple individuals provided no more than one individual is using any
Development System License at any given time for any ASP Customer. This
modification also includes the stipulation that at no time may the total number
of current developer individuals assigned to Customers using Development
Licenses exceed the total number of Development System Licenses purchased by
Corio, its Customers, and its professional services partners.

        (b) Corio may allow ASP Customers to rent or have other access to the
Deployment System Software for that ASP Customer's use of the Application on a
periodic basis as described in Section 4 below.

        If Corio transfers Software licenses to an ASP Customer so the Customer
becomes an End-User, the Licensing Terms as described in Attachment B shall
apply to the licenses being transferred. The parties agree to amend this
Agreement to define the terms under which such an ASP Customer is transitioned
to an End-User, including without limitation fixing at the date of transfer the
number of profiles for Deployment System licenses transferred to the Customer.

3.      DEVELOPMENT LICENSES AND FEES.

        (a) Initial Development Pool Purchases. Corio agrees to purchase ten
SDKs for a total license fee of [*]. These SDKs will be the initial SDKs in the
Development Pool. The license fee represents a [*] from BroadVision's current
list price for those products. The license fee does not include applicable taxes
or annual maintenance fees. The initial annual maintenance fee for these ten
SDKs will be [*].

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.

                                       -3-

<PAGE>   4
The charges (including the license and maintenance fees) for these ten SDKs is
payable "net thirty days" from time of signing.

        (b) Subsequent Purchases of Development System Licenses. During the term
of this Agreement, Corio may purchase additional copies of Development System
licenses whether for use in connection with the Application for an ASP Customer
or for sublicense to an End-User (or to an ASP Customer as contemplated in
Section 4(a)(ii)(B) below). The amount Corio will pay BroadVision for each such
additional license purchased will be a percentage of BroadVision's local list
price for the particular Software product at the time the Software is shipped by
BroadVision. The percentage is determined as follows and depends on the
cumulative license fees that have been paid by Corio to BroadVision at the time
BroadVision ships the additional Software license:

<TABLE>
<CAPTION>
                             Cumulative                          Percent
                             License Fees                        of List
                             ------------                        -------
<S>                          <C>                                 <C>
                             [*]                                 [*]
</TABLE>

provided, that with respect to the sublicense of Development System licenses to
a BroadVision lead pursuant to Section 4(b), the percent of list will be [*].

        (c) BroadVision will also provide Corio six additional SDKs at no
additional charge for use by Corio solely for purposes of demonstrating the
Software to prospective Customers. Corio will immediately notify BroadVision if
Corio uses any such SDK for any other purpose and Corio will be deemed to have
purchased such SDK for development purposes and will pay BroadVision the license
and annual maintenance fees determined in accordance with Sections 3(b) and 4 of
this Agreement.

4.      DEPLOYMENT LICENSES AND FEES. With respect to transactions between Corio
and Customers, Corio will pay BroadVision fees as follows:

        (a) Deployment Licenses (Corio Developed Leads): For leads that Corio
develops resulting in an Application sale to an ASP Customer, Corio will pay
BroadVision fees based on the Consolidated Revenue of the ASP Customer:

        (i) ASP Customer with less than $750,000,000 of Consolidated Revenue: If
the ASP Customer has Consolidated Revenue less than US$750,000,000, then Corio
will use any available SDKs from the Development Pool to develop the resultant
Application for that Customer. Corio will pay BroadVision [*] of the Corio
Revenue due from the ASP Customer (the "Revenue Fee"). Fees relating to the use
of Deployment System licenses used in connection with the Application (including
the use of the Tools) to that ASP Customer and for maintenance relating to the
Deployment

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.

                                       -4-

<PAGE>   5
             System licenses will be included in the Revenue Fee.

        (ii) ASP Customer with $750,000,000 or more of Consolidated Revenue: If
the ASP Customer has Consolidated Revenue of US$750,000,000 or more, then.

                (A)     ASP Customer for whom Corio Retains Ownership of
                        Development System License. If the ASP Customer does not
                        initially wish to purchase a Development System license,
                        Corio shall purchase at least two additional Development
                        System licenses from BroadVision for use solely in
                        developing the Application for that ASP Customer. Corio
                        will pay BroadVision the Revenue Fee. Fees relating to
                        the use of Deployment System licenses used in connection
                        with the Application (including the use of the Tools) to
                        that ASP Customer and for maintenance relating to the
                        Deployment System licenses will be included in the
                        Revenue Fee.

                (B)     ASP Customer which Sublicenses Development System
                        License from Corio. If the ASP Customer wishes to
                        purchase Development System licenses, Corio shall
                        purchase at least two additional Development System
                        licenses from BroadVision and sublicense them to the ASP
                        Customer. Corio will pay BroadVision the Revenue Fee.
                        Fees relating to the use of Deployment System licenses
                        used in connection with the Application (including the
                        use of the Tools) for that ASP Customer and for
                        maintenance relating to the Deployment System licenses
                        will be included in the Revenue Fee.

        (b) BroadVision Developed Leads: For customer leads that BroadVision
develops, BroadVision, at its sole discretion, may offer that lead to Corio.
BroadVision will provide Corio with a list of the Software licenses proposed to
be sold to the lead and the price at which BroadVision proposed to license the
Software. If BroadVision and Reseller agree to the Software to be licensed
(including the number of Development System licenses to be obtained for the
lead) and any other special provisions applicable to the lead, Reseller will
provide the Software to the lead either as an ASP Customer or as an End-User
pursuant to an agreement to be entered into between the lead and Corio. Corio
will purchase the number of Development System licenses so agreed to for use by
or for the lead at a price equal to [*] of the BroadVision's then current local
list price for the Software being ordered.

        (i)     In addition, if the Lead becomes an ASP Customer, then Corio
                will pay BroadVision the Revenue Fee. Fees relating to the use
                of Deployment System licenses used in connection with the
                Application (including the use of the Tools) to that ASP
                Customer and for maintenance relating to the Deployment System
                licenses will be included in the Revenue Fee.

        (ii)    If the Lead becomes an End-User, the amount to be paid by
                Reseller to BroadVision for the sublicense will be determined in
                accordance with Section 3(b).

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.

                                       -5-

<PAGE>   6
        (c) Sublicenses of Deployment Systems Licenses to other End-Users. If
Corio sublicenses Deployment System licenses to any other End-User, Corio will
pay BroadVision a license fee determined in accordance with Section 3(b) above.

        (d) Any exception or waiver to the foregoing will be can be made in any
of the above cases provided it is given in writing and signed by Vice-Presidents
of both Corio and BroadVision.

4A.     MAINTENANCE FEES. Maintenance fees for Software licensed and sublicensed
under the Master Agreement will be determined as follows:

        (a) Software in the Development Pool: The annual maintenance fee for the
first year for the ten SDK's that comprise the initial Development Pool will be
[*]. After the first year, the annual maintenance fee for any renewal
maintenance period for each Software product in the Development Pool will be an
amount equal to the applicable percentage set forth in Section 3(b) at the time
of such renewal times [*] of BroadVision's then current local list price for
such Software product.

        (b) Development System License Purchased by Corio for use for ASP
Customers: Corio will pay BroadVision an annual maintenance fee for each
Development System license that Corio purchases for use for an ASP Customer that
is not part of the Development Pool. The amount of such annual fee will be an
amount equal to the applicable percentage set forth in Section 3(b) at the time
of such renewal times [*] of BroadVision's then current local list price for
such Development System license.

        (c) Development System Software Sublicensed. Corio will pay BroadVision
an annual maintenance fee for each Development System license that Corio
sublicenses for use by an ASP Customer or an End-User. The amount of such annual
fee will be an amount equal to [*] of BroadVision's then current local list
price for such Development System license.

        (d) Deployment System Licenses used for an ASP Customer. Maintenance
fees for Deployment System licenses used by an ASP Customer will be paid through
the payment of the Revenue Fee.

        (e) Additional Deployment System Licenses Purchased by Corio. Corio will
pay BroadVision an annual maintenance fee for each additional Deployment System
license that Corio purchases other than for sublicensing. The amount of such
annual fee will be an amount equal to the applicable percentage set forth in
Section 3(b) at the time of such renewal times [*] of BroadVision's then current
local list price for such Deployment System license.

        (f) Deployment System Software Sublicensed. Corio will pay BroadVision
an annual

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.

                                       -6-

<PAGE>   7
maintenance fee for each Deployment System license that Corio sublicenses for
use by an End-User. The amount of such annual fee will be an amount equal to
[*] of BroadVision's then current local list price for such Deployment System
license.

5.      APPLICATION FEES. Corio may charge ASP Customers or End-Users any price
for the Application.

6.      REPORTING. Corio will submit a report within fifteen (15) days after
each calendar quarter with respect to Corio's Customer-related activities during
that quarter. The report will be in such form as the parties will agree to
promptly after execution of this Agreement. The report will include, without
limitation, a list of all Corio's Customers, the month the Customer signed an
agreement with Corio, the amount of Software each Customer has licensed, the
amount of Corio Revenue charged to the Customer, a status of the implementation
of the Application for the Customer (including the anticipated or actual date on
which the Customer began accessing the Software for production purposes), the
date Corio first charged Customer for Corio Revenue purposes, the inventory and
project assignment of the Development Pool, and the amount due to BroadVision.
Revenue Fees will begin accruing with respect to an ASP Customer when the ASP
Customer begins accessing the Software for production purposes. Within thirty
(30) days after each quarter, Corio will pay any Revenue Fees due for the
calendar quarter being reported. All other amounts will be due and payable, and
will be overdue if not paid within, thirty (30) days after BroadVision issues an
invoice therefor.

7.      MARKETING ACTIVITIES. During the term of this Agreement, Corio and
BroadVision will participate in a number of joint marketing activities. These
are expected to include but are not limited to:

*       Distributing each other's marketing collateral.

*       Joint press release upon signing of this agreement.

*       Development of joint data sheet

*       Co-branding of BroadVision collateral and listing of Corio in
        BroadVision corporate materials.

*       Joint participation in selected marketing events such as trade shows,
        targeted customer briefings, seminars and annual user group meetings.

*       Feature on each other's respective Web sites.

*       Leverage existing BroadVision 'partner' field marketing account
        managers.

In addition, BroadVision will provide sales and marketing presentations, as well
as demonstration copies that are available. These copies may be tailored to
Corio's use. BroadVision will provide electronic source of marketing materials
directly to Corio.

8.      MARKETING DEVELOPMENT FUND. BroadVision will create a Marketing
Development Fund to support the efforts described in Section 8 above. The amount
to be contributed by BroadVision into this Fund will be an amount equal to the
sums spent by Corio in marketing the Application and Software but will not
exceed on a cumulative basis five percent (5%) of the license fees paid by Corio
to BroadVision. Determination of the specific co-marketing fund amounts and
their

[*] Certain information on this page has been omitted and filed separately with
    the Commission. Confidential treatment has been requested with respect to
    the omitted portions.

                                       -7-

<PAGE>   8
usage will be determined by the partnership managers of Corio and BroadVision
who will co-manage, budget and report on a quarterly basis.

9.      TRAINING. Corio may purchase training from BroadVision's training
catalog at a [*] of the then current local list price. BroadVision Channel Sales
agrees to support Corio with reasonable sales training as needed.

10.     EXECUTIVE REVIEWS. Corio and BroadVision agree to hold executive reviews
on a quarterly basis. These quarterly meetings will review overall sales
pipeline and success, the state of the relationship and suggested improvements,
and opportunities to expand into new markets and geographies.

11.     RULES OF ENGAGEMENT. Corio and BroadVision agree to assign relationship
owners within each company, and to document rules of engagement for both sales
forces. Initially, the respective relationship owners are Scott Albro for Corio
and Jon Peppler for BroadVision.

12.     TERM AND TERMINATION. The initial term of this Agreement and the
Reseller Agreement will be [*] from the date hereof (unless terminated earlier
as provided in the Reseller Agreement).

13.     CONFIDENTIAL INFORMATION. During the term of this Agreement, either
party may receive or have access to technical information, as well as
information about product plans and strategies, promotions, customers and
related non-technical business information which the disclosing party considers
to be confidential ("Confidential Information"). In the event such information
is disclosed, the parties shall first agree to disclose and receive such
information in confidence. If then disclosed, the information shall (i) be
marked as confidential at the time of disclosure, or (ii) if disclosed orally
but stated to be confidential, be designated as confidential in a writing by the
disclosing party summarizing the Confidential Information disclosed and sent to
the receiving party within a reasonable period of time after such oral
disclosure.

Nondisclosure. Confidential Information may be used by the receiving party only
with respect to performance of its obligations under this Agreement, and only by
those employees of the receiving party who have a need to know such information
for purposes related to this Agreement. The receiving party shall protect the
Confidential Information of the disclosing party by using the same degree of
care (but no less than a reasonable degree of care) to prevent the unauthorized
use, dissemination or publication of such Confidential Information, as the
receiving party uses to protect its own confidential information of like nature.

The foregoing obligation shall not apply to any information which is: (i)
already known by the receiving party prior to disclosure; (ii) publicly
available through no fault of the receiving party; (iii) rightfully received
from a third party without a duty of confidentiality; (iv) disclosed by the
disclosing party to a third party without a duty of confidentiality on such
third party; (v) independently developed by the receiving party prior to or
independent of the disclosure; (vi) disclosed under operation of law; or (vii)
disclosed by the receiving party with the disclosing party's prior written
approval.

                                       -8-

<PAGE>   9
The receiving party's obligation under this Section shall be for a period of
five (5) years from the date this agreement is terminated or expires.

14.     COUNTERPARTS; FACSIMILES. This Agreement may be executed in two or more
counterparts, all of which shall constitute one and the same Agreement and
become effective when one or more counterparts have been signed by each party
and delivered to each other party. The execution and delivery of this Agreement
by any party by facsimile shall constitute effective execution thereof.

CONFLICT OF PROVISIONS. This Master Agreement is intended to set forth certain
business terms that are specific to Corio's application service provider
business. In the event of a conflict between the provisions of this Master
Agreement and the Reseller Agreement and the Attachments thereto (other than the
provisions of the Master Preferred Escrow Agreement) with respect to a
particular matter covered by this Master Agreement, the applicable provision of
this Master Agreement will control. This Master Agreement, including the
Reseller Agreement and all Attachments hereto and thereto, constitute a single
agreement and are the complete and exclusive agreement between the parties with
respect to the subject matter hereof and supersedes all proposals, oral or
written, all previous negotiations, and all other communications between the
parties with respect to the subject matter hereof.

IN WITNESS WHEREOF, the parties have caused this Master Agreement to be executed
as of the day and date first set forth above.

CORIO, INC.                                   BROADVISION, INC.

/s/ Signature Illegible                       /s/ Signature Illegible

Signed                                        Signed
      ------------------------------                ----------------------------

Name: Laurent Pacalin                         Name: Randall Bolten

Title: VP Business Development                Title: Chief Financial Officer

Date: 11/8/99                                 Date: 11/8/99

                                       -9-

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