Document:

Amended and Restated Loan Agreement

 Exhibit 10.1 
 AMENDED AND RESTATED LOAN AGREEMENT 
 Between 

ZIONS FIRST NATIONAL BANK 
 Lender 
 and 

INCONTACT, INC. 

Borrower 

Effective Date: April 30, 2012 

 TABLE OF CONTENTS 

 

									
	 	  	 	  	 	  	Page	 
			
	1.	  	Definitions	  	 	1	  
				
		  	1.1	  	Definitions	  	 	1	  
			
	2.	  	Loan Description	  	 	8	  
				
		  	2.1	  	Term Loan	  	 	8	  
				
		  	2.2	  	Revolving Loan	  	 	9	  
				
		  	2.3	  	Loan Fee	  	 	10	  
			
	3.	  	Security for Loan	  	 	10	  
				
		  	3.1	  	Collateral	  	 	10	  
				
		  	3.2	  	Release of Lender as Condition to Lien Termination	  	 	10	  
			
	4.	  	Conditions to Loan Disbursements	  	 	10	  
				
		  	4.1	  	Conditions to Initial Loan Disbursements	  	 	10	  
				
		  	4.2	  	Conditions to Subsequent Loan Disbursements	  	 	11	  
				
		  	4.3	  	No Default, Adverse Change, False or Misleading Statement	  	 	12	  
			
	5.	  	Representations and Warranties	  	 	12	  
				
		  	5.1	  	Organization and Qualification	  	 	12	  
				
		  	5.2	  	Authorization	  	 	12	  
				
		  	5.3	  	No Governmental Approval Necessary	  	 	13	  
				
		  	5.4	  	Accuracy of Financial Statements	  	 	13	  
				
		  	5.5	  	No Pending or Threatened Litigation	  	 	13	  
				
		  	5.6	  	Full and Accurate Disclosure	  	 	13	  
				
		  	5.7	  	Compliance with ERISA	  	 	13	  
				
		  	5.8	  	Compliance with USA Patriot Act	  	 	14	  
				
		  	5.9	  	Compliance with All Other Applicable Law	  	 	14	  
				
		  	5.10	  	Environmental Representations and Warranties	  	 	14	  
				
		  	5.11	  	Operation of Business	  	 	15	  
				
		  	5.12	  	Payment of Taxes	  	 	15	  
			
	6.	  	Borrower’s Covenants	  	 	15	  
				
		  	6.1	  	Use of Proceeds	  	 	15	  
				
		  	6.2	  	Continued Compliance with ERISA	  	 	15	  
				
		  	6.3	  	Compliance with USA Patriot Act	  	 	16	  
				
		  	6.4	  	Continued Compliance with Applicable Law	  	 	16	  

  
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 TABLE OF CONTENTS 
  

							
	 	  	 	  	 	  	Page
				
	 	  	6.5	  	Prior Consent for Amendment or Change	  	16
				
		  	6.6	  	Payment of Taxes and Obligations	  	16
				
		  	6.7	  	Financial Statements and Reports	  	16
				
		  	6.8	  	Insurance	  	17
				
		  	6.9	  	Inspection; Collateral Exams	  	18
				
		  	6.10	  	Operation of Business	  	18
				
		  	6.11	  	Maintenance of Records and Properties	  	18
				
		  	6.12	  	Notice of Claims	  	18
				
		  	6.13	  	Environmental Covenants	  	18
				
		  	6.14	  	Financial Covenants	  	19
				
		  	6.15	  	Negative Pledge	  	20
				
		  	6.16	  	Restriction on Debt	  	20
				
		  	6.17	  	Mergers, Consolidations, and Purchase and Sale of Assets	  	21
				
		  	6.18	  	Dividends and Loans	  	21
				
		  	6.19	  	Accounts Receivable	  	21
				
		  	6.20	  	Prior Consent for Name or Organizational Change	  	21
				
		  	6.21	  	Maintenance of Existence	  	21
				
		  	6.22	  	Further Assurances	  	22
				
		  	6.23	  	Bank Accounts	  	22
				
		  	6.24	  	Collateral Access Agreements; Notice of Termination of Leases	  	22
			
	7.	  	Default	  	22
				
		  	7.1	  	Events of Default	  	22
				
		  	7.2	  	Cure Periods	  	23
				
		  	7.3	  	No Waiver of Event of Default	  	23
			
	8.	  	Remedies	  	24
				
		  	8.1	  	Remedies upon Event of Default	  	24
				
		  	8.2	  	Rights and Remedies Cumulative	  	24
				
		  	8.3	  	No Waiver of Rights	  	24
			
	9.	  	General Provisions	  	24
				
		  	9.1	  	Governing Agreement	  	24
				
		  	9.2	  	Borrower’s Obligations Cumulative	  	24

  
 ii 

 TABLE OF CONTENTS 
  

							
	 	  	 	  	 	  	Page
				
		  	9.3	  	Payment of Expenses and Attorney’s Fees	  	25
				
		  	9.4	  	Right to Perform for Borrower	  	25
				
		  	9.5	  	Assignability	  	25
				
		  	9.6	  	Third Party Beneficiaries	  	25
				
		  	9.7	  	Governing Law	  	25
				
		  	9.8	  	Severability of Invalid Provisions	  	25
				
		  	9.9	  	Interpretation of Loan Agreement	  	26
				
		  	9.10	  	Survival and Binding Effect of Representations, Warranties, and Covenants	  	26
				
		  	9.11	  	Indemnification	  	26
				
		  	9.12	  	Environmental Indemnification	  	26
				
		  	9.13	  	Interest on Expenses and Indemnification, Collateral, Order of Application	  	27
				
		  	9.14	  	Limitation of Consequential Damages	  	27
				
		  	9.15	  	Waiver of Defenses and Release of Claims	  	27
				
		  	9.16	  	Revival Clause	  	28
				
		  	9.17	  	Jury Trial Waiver, Arbitration, and Class Action Waiver	  	28
				
		  	9.18	  	Consent to Utah Jurisdiction and Exclusive Jurisdiction of Utah Courts	  	30
				
		  	9.19	  	Notices	  	30
				
		  	9.20	  	Duplicate Originals; Counterpart Execution	  	31
				
		  	9.21	  	Disclosure of Financial and Other Information	  	31
				
		  	9.22	  	Integrated Agreement and Subsequent Amendment	  	31
		
	SCHEDULES	  	
		
	5.5   Litigation	  	
		
	6.16 Existing Debt	  	

  
 iii

 AMENDED AND RESTATED LOAN AGREEMENT 

This Amended and Restated Loan Agreement is made and entered into as of April 30, 2012 (the “Effective Date”) by
and between Zions First National Bank, a national banking association, and inContact, Inc., a Delaware corporation. 

Recitals 

1. Lender and Borrower entered into a Loan Agreement dated as of July 16, 2009 (as amended from time to time, the “Original
Loan Agreement”). 
 2. Lender and Borrower desire to enter into this Amended and Restated Loan Agreement for the
purpose of amending and restating the Original Loan Agreement in its entirety. 
 Agreement 

For good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

  

	1.	Definitions 

  

	 	1.1	Definitions 

 Terms defined in
the singular shall have the same meaning when used in the plural and vice versa. As used herein, the term: 

“Accounting Standards” means (i) in the case of financial statements and reports, conformity with generally
accepted accounting principles and fully and fairly representing the financial condition as of the date thereof and the results of operations for the period or periods covered thereby, consistent with other financial statements of that company
previously delivered to Lender, and (ii) in the case of calculations, definitions, and covenants, generally accepted accounting principles consistent with those used in the preparation of financial statements of Borrower previously delivered to
Lender. 
 “Administrator” shall have the meaning set forth in Section 9.17 Jury, Trial, Arbitration
and Class Action Waiver. 
 “Arbitration Order” shall have the meaning set forth in Section 9.17
Jury, Trial, Arbitration and Class Action Waiver. 
 “Banking Business Day” means any day not a
Saturday, Sunday, legal holiday in the State of Utah, or day on which national banks in the State of Utah are authorized to close. 
 “Borrower” means inContact, Inc., a corporation organized and existing under the laws of the State of Delaware, its successors, and, if permitted, assigns. 

“Cash” means cash, and cash equivalents acceptable to Lender, calculated on an average balance over the prior 30 days.

 “Collateral” shall have the meaning set forth in Section 3.1
Collateral. 
 “Collateral Access Agreement” means any landlord waiver or other agreement, in form and
substance satisfactory to Lender, between Lender and any third party (including any bailee, consignee, customs broker or similar Person) in possession of any Collateral or any landlord of Borrower for any real property where any Collateral is
located, as the same may be amended, restated, or otherwise modified from time to time. 
 “Collateral Exam”
shall have the meaning set forth in Section 6.9 Inspection; Collateral Exams. 
 “Collateral
Examiner” shall have the meaning set forth in Section 6.9 Inspection; Collateral Exams. 

“Debt” means (i) indebtedness or liability for borrowed money; (ii) obligations evidenced by bonds,
debentures, notes, or other similar instruments; (iii) obligations for the deferred purchase price of property or services (including trade obligations); (iv) obligations as lessee under capital leases; (v) current liabilities in
respect of unfunded vested benefits under Plans covered by ERISA; (vi) obligations to purchase or redeem any Equity Interests if such obligations arise out of or in connection with the sale or issuance of the same or similar Equity Interests;
(vii) obligations under letters of credit; (viii) obligations under acceptance facilities; (ix) all guarantees, endorsements (other than for collection or deposit in the ordinary course of business), and other contingent obligations
to purchase, to provide funds for payment, to supply funds to invest in any Person, or otherwise to assure a creditor against loss; and (x) obligations secured by any mortgage, deed of trust, lien, pledge, or security interest or other charge
or encumbrance on property, whether or not the obligations have been assumed. 
 “Default Notice” shall have
the meaning set forth in Section 7.2 Cure Periods. 
 “Dispute” shall have the meaning set forth in
Section 9.17 Jury, Trial, Arbitration and Class Action Waiver. 
 “Draw Period” shall have the
meaning set forth in the Term Loan Note. 
 “EBITDA” means earnings (excluding extraordinary gains and losses
realized other than in the ordinary course of business and excluding the sale or writedown of intangible or capital assets) before Interest Expense, Income Tax Expense, depreciation, amortization, and other non-cash charges, determined in accordance
with Accounting Standards. 
 “Effective Date” shall mean the date the parties intend this Loan Agreement to
become binding and enforceable, which is the date stated at the introduction of this Loan Agreement. 
 “Environmental
Condition” shall mean any condition involving or relating to Hazardous Materials and/or the environment affecting the Real Property, whether or not yet discovered, which could or does result in any damage, loss, cost, expense, claim,
demand, order, or liability to or against Borrower or Lender by any third party (including, without limitation, any government entity), including, without limitation, any condition resulting from the operation of Borrower’s business and/or
operations in the vicinity of the Real Property and/or any activity or operation formerly conducted by any person or entity on or off the Real Property. 

  
 2 

 “Environmental Health and Safety Law” shall mean any legal requirement that
requires or relates to: 
 a. advising appropriate authorities, employees, or the public of intended or actual
releases of Hazardous Materials, violations of discharge limits or other prohibitions, and of the commencement of activities, such as resource extraction or construction, that do or could have significant impact on the environment; 

b. preventing or reducing to acceptable levels the release of Hazardous Materials; 

c. reducing the quantities, preventing the release, or minimizing the hazardous characteristics of wastes that are
generated; 
 d. assuring that products are designed, formulated, packaged, and used so that they do not present
unreasonable risks to human health or the environment when used or disposed of; 
 e. protecting resources,
species, or ecological amenities; 
 f. use, storage, transportation, sale, or transfer of Hazardous Materials or
other potentially harmful substances; 
 g. cleaning up Hazardous Materials that have been released, preventing
the threat of release, and/or paying the costs of such clean up or prevention; or 
 h. making responsible
parties pay for damages done to the health of others or the environment or permitting self-appointed representatives of the public interest to recover for injuries done to public assets. 

“Equipment Line” means one or more equipment finance or lease facilities between Borrower and Zions Credit Corporation
outstanding from time to time. 
 “Equity Interests” means shares of capital stock, partnership interests,
membership interests or units in a limited liability company, beneficial interests in a trust or other equity ownership interests in a Person, and any warrants, options or other rights entitling the holder thereof to purchase or acquire any such
equity interest. 
 “ERISA” shall have the meaning set forth in Section 5.7 Compliance with ERISA.

 “ERISA Affiliate” shall have the meaning set forth in Section 5.7 Compliance with ERISA.

 “Event of Default” shall have the meaning set forth in Section 7.1 Events of Default.

 “FASB” shall have the meaning set forth in Section 5.7 Compliance with ERISA. 

“Hazardous Materials” means (i) “hazardous waste” as defined by the Solid Waste Disposal Act, as amended
by the Resource Conservation and Recovery Act of 1976 (42 U.S.C. Section 6901 et. seq.), including any future amendments thereto, and regulations promulgated 

  
 3 

 
thereunder, and as the term may be defined by any contemporary state counterpart to such act; (ii) “hazardous substance” as defined by the Comprehensive Environmental Response,
Compensation and Liability Act of 1980 (42 U.S.C. Section 9601 et. seq.), including any future amendments thereto, and regulations promulgated thereunder, and as the term may be defined by any contemporary state counterpart of such act;
(iii) asbestos; (iv) polychlorinated biphenyls; (v) underground or above ground storage tanks, whether empty or filled or partially filled with any substance; (vi) any substance the presence of which is or becomes prohibited by
any federal, state, or local law, ordinance, rule, or regulation; and (vii) any substance which under any federal, state, or local law, ordinance, rule or regulation requires special handling or notification in its collection, storage,
treatment, transportation, use or disposal. 
 “Income Tax Expense” means expenditures for federal and state
income taxes determined in accordance with Accounting Standards. 
 “Interest Expense” means expenditures for
interest determined in accordance with Accounting Standards. 
 “Lender” means Zions First National Bank, a
national banking association, its successors, and assigns. 
 “Loan” means the loan to be made pursuant to
Section 2 Loan Description. 
 “Loan Agreement” means this agreement, together with any exhibits,
amendments, addendums, and modifications. 
 “Loan Documents” means the Loan Agreement, Promissory Note,
Security Documents, all other agreements and documents contemplated by any of the aforesaid documents, and all amendments, modifications, addendums, and replacements, whether presently existing or created in the future. 

“Material Adverse Effect” means a material adverse effect on Borrower’s financial condition, conduct of its
business, or ability to perform its obligations under the Loan Documents. 
 “Maximum Available Advance Amount”
shall have the meaning set forth in Section 2.2e Limitations on Advances. 
 “Minimum Liquidity
Position” shall have the meaning set forth in Section 6.14a Minimum Liquidity Position and Minimum Quarterly EBITDA. 
 “Multi-Employer Plan” shall have the meaning set forth in Section 5.7 Compliance with ERISA. 
 “Organizational Documents” means, in the case of a corporation, its Articles or Certificate of Incorporation and By-Laws; in the case of a general partnership, its Articles or Certificate
of Partnership; in the case of a limited partnership, its Articles or Certificate of Limited Partnership; in the case of a limited liability company, its Articles of Organization or Certificate of Formation and Operating Agreement, Limited Liability
Company Agreement, Member Control Agreement or Bylaws, if any; in the case of a limited liability partnership, its Articles of Limited Liability Partnership; and all similar formation or governing documents and all amendments, modifications, and
changes to any of the foregoing which are currently in effect. 

  
 4 

 “PBGC” shall have the meaning set forth in Section 5.7 Compliance
with ERISA. 
 “Person” means any natural person, any unincorporated association, any corporation, any
partnership, any joint venture, any limited liability company, any trust, any other legal entity, or any governmental authority. 
 “Promissory Note” means, individually and collectively, as the context requires, the Term Loan Note and the Revolving Loan Note. 

“Qualified Account” means an account receivable of Borrower which meets the following specifications at the time it is
created and at all times thereafter until collected in full: 
 a. The account meets all applicable
representations and warranties concerning the Collateral set forth in the Loan Documents. 
 b. For purposes of
this definition of Qualified Accounts only, an account shall be deemed to be created upon performance of the services by Borrower regardless of whether an invoice or bill has been issued, provided that an invoice is sent within 31 days of the date
services were performed. 
 c. The account is due and payable not more than 30 days from the date of the invoice
evidencing the account and is not more than 60 days past due, plus accounts due and payable not more than 60 days from the date of the invoice evidencing the account and which are not more than 60 days past due, owing by account debtors which have
been approved in writing by Lender, not to exceed an aggregate outstanding amount of $2,000,000. 
 d. The
account is a bona fide obligation of the account debtor for the amount identified on the records of Borrower and there have been no payments, deductions, credits, payment terms, or other modifications or reductions in the amount owing on such
account except (i) discounts allowed in the ordinary course of business which have been disclosed in the Borrowing Base Certificate; and (ii) as otherwise shown on the records of Borrower and disclosed to Lender prior to Lender making any
advance based upon the account. 
 e. There are no defenses or setoffs to payment of the account which can be
asserted by way of defense or counterclaim against Borrower or Lender and Borrower has no reason to believe the account will not be timely paid in full by the account debtor. 

f. Performance of all services giving rise to the account has been completed and all goods giving rise to the account have
been delivered. Borrower has possession of or has submitted to Lender shipping or delivery receipts for all such goods. 
 g. All services performed and goods sold which give rise to the account have been rendered or sold in compliance with all applicable laws, ordinances, rules and regulations and were performed or sold in
the ordinary course of Borrower’s business. 

  
 5 

 h. There have been no extensions, modifications, or other agreements
relating to payment of the account except as otherwise shown on the records of Borrower and disclosed to Lender prior to Lender making any advance based upon the account. 

i. The account debtor is located or authorized to do business within the United States and/or Canada and maintains an
office and transacts business in the United States of America and/or Canada or the account is backed by a letter of credit or credit insurance in a form and issued by a bank or insurer, as the case may be, acceptable to Lender. 

j. No proceeding has been commenced or petition filed under any bankruptcy or insolvency law by or against the account
debtor; no receiver, trustee or custodian has been appointed for any part of the property of the account debtor; and no property of the account debtor has been assigned for the benefit of creditors. 

k. If 20% or more of the accounts owing to Borrower by any particular account debtor do not meet the specifications of
Paragraph b, above, all accounts owing by such account debtor shall not be Qualified Accounts. 
 l. The account
is not owing by an account debtor for whom the terms of sale by Borrower are cash on delivery (“COD”) or considered a cash sale. 
 m. The Borrower does not owe an account payable to the account debtor which could be set off against the account receivable. 

n. If the total of all outstanding accounts owing by any single account debtor equals 10% or more of the total outstanding
current accounts owing to Borrower, the amount of accounts owing by that account debtor which equal or exceed this ten percent requirement shall not be Qualified Accounts unless Lender has received satisfactory credit information concerning the
account debtor and Lender has agreed in writing to accept the amount in excess of this ten percent requirement as Qualified Accounts. 
 o. The account is not subject to any type of retainage. 
 p. The
account does not arise from goods placed on consignment, guaranteed sale, or other terms by reason of which the payment by the account debtor may be conditional. 

q. The account is not owing by an employee, officer or director of Borrower in amount greater than $500 per person.

 r. The account is not owing by a parent, subsidiary, sister company, or other company related to or an
affiliate of Borrower. 
 s. The account is not owing by the United States government or any agency, department,
or division thereof. 
 t. The account has not been deemed by Lender to be unacceptable. 

  
 6 

 u. The account is not owing by an account debtor deemed by Lender to be
unacceptable. 
 “Real Property” means any and all real property or improvements thereon owned or leased by
Borrower or in which Borrower has any other interest of any nature whatsoever. 
 “Reportable Event” shall have
the meaning set forth in Section 5.7 Compliance with ERISA. 
 “Reseller Agreement” means that
certain Master Reseller Agreement between Siemens and Borrower dated June 14, 2011. 
 “Revolving Loan”
means the revolving line of credit in the maximum principal amount of $8,500,000 made to Borrower by Lender pursuant to Section 2.2 Revolving Loan. 
 “Revolving Loan Note” means the amended and restated revolving line of credit promissory note to be executed by Borrower pursuant to Section 2.2c Revolving Loan Note and any
and all renewals, extensions, modifications, and replacements thereof. 
 “Security Agreement” means that
certain Security Agreement (All Assets) dated July 16, 2009 between Borrower and Lender, and any and all amendments, modifications, and replacements thereof. 
 “Security Documents” means all security agreements, assignments, pledges, financing statements, deeds of trust, mortgages, and other documents which create or evidence any security
interest, assignment, lien or other encumbrance in favor of Lender to secure any or all of the obligations created or contemplated by any of the Loan Documents, and all amendments, modifications, addendums, and replacements, whether presently
existing or created in the future. 
 “Security Transfer Agreement” means that certain Security Transfer
Agreement between inContact, Ltd., a limited liability company organized under the laws of England and Wales, which is a wholly owned subsidiary of Borrower, and Siemens, dated as of October 7, 2011. 

“Siemens” means Siemens Enterprise Communications, Inc. 

“Siemens Loan Agreement” means that certain Loan Agreement dated October 7, 2011 between Borrower, Lender and
Siemens, as guarantor, and any and all amendments, modifications and replacements thereof. 
 “Siemens Loan
Documents” means the Siemens Loan Documents as defined in the Siemens Loan Agreement. 
 “Term Loan”
means the term loan in the maximum principal amount of $4,000,000 made to Borrower by Lender pursuant to Section 2.1 Term Loan. 
 “Term Loan Note” means the term loan promissory note to be executed by Borrower pursuant to Section 2.1c Term Loan Note and any and all renewals, extensions, modifications,
and replacements thereof. 

  
 7 

 “Working Capital” means all total current assets less total current
liabilities. Current liabilities include, without limitation, (i) the total outstanding balance under the Revolving Loan, (ii) all obligations payable on demand or within one year after the date on which the determination is made, and
(iii) final maturities and sinking fund payments required to be made within one year after the date on which the determination is made, but excluding all such liabilities or obligations which are renewable or extendable at the option of
Borrower to a date more than one year from the date of determination. 
  

	2.	Loan Description 

  

	 	2.1	Term Loan 

a. Amount of Term Loan. Upon fulfillment of all conditions precedent set forth in this Loan Agreement, and so long
as no Event of Default exists, which has not been waived or timely cured, and no other breach has occurred under the Loan Documents, which has not been waived or timely cured, Lender agrees to loan Borrower the term Loan up to the maximum principal
amount of $4,000,000. 
 b. Nature and Duration of Term Loan. The Term Loan shall be a multiple advance
term loan payable in full upon the date and upon the terms and conditions provided in the Term Loan Note. Amounts borrowed and repaid may not be re-advanced or re-borrowed by Borrower. The right of Borrower to draw funds and the obligation of Lender
to advance the proceeds of the Term Loan Note to Borrower shall not accrue, in the case of each requested advance, until all of the conditions set forth in Section 4 Conditions to Loan Disbursements have been fully satisfied and shall
exist only during the Draw Period. Upon the maturity of the Term Loan Note any and all amounts owing to Lender pursuant to the Term Loan Note and this Loan Agreement shall thereupon be due and payable in full unless the Term Loan Note is renewed or
extended by Lender in which case such termination shall occur upon the maturity of the final renewal or extension of the Term Loan Note. 
 c. Term Loan Note. The Loan shall be evidenced by the Term Loan Note. The Term Loan Note shall be executed and delivered to Lender upon execution and delivery of this Loan Agreement. Proceeds of
the Term Loan Note may be disbursed by Lender by wire transfer. 
 Unless Lender agrees otherwise in writing,
Borrower shall execute the necessary documents and arrange for all payments of principal, and interest hereunder to be paid by automatic transfer of funds from the account of Borrower with a designated financial institution acceptable to Lender.
Lender is further authorized to debit, for the purpose of making any payment of principal, interest, non-use fees and letter of credit issuance fees hereunder, (i) any account of Borrower held by Lender, or (ii) the Revolving Loan.

 d. Notice and Manner of Borrowing. Requests for advances on the Revolving Loan Note shall be given in
writing or orally no later than 12:00 p.m. Mountain Time of the Banking Business Day on which the advance is to be made. 

  
 8 

	 	2.2	Revolving Loan 

 a. Amount of Revolving Loan. Upon fulfillment of all conditions precedent set forth in this Loan Agreement, and so long as no Event of Default exists, and no other breach has occurred under the
Loan Documents, Lender agrees to loan Borrower $8,500,000. 
 b. Nature and Duration of Loan. The
Revolving Loan shall be a revolving loan payable in full upon the date and upon the terms and conditions provided in the Revolving Loan Note. Lender and Borrower intend the Revolving Loan to be in the nature of a line of credit under which Borrower
may repeatedly draw funds on a revolving basis in accordance with the terms and conditions of this Loan Agreement and the Revolving Loan Note. The right of Borrower to draw funds and the obligation of Lender to advance funds shall not accrue until
all of the conditions set forth in Section 4 Conditions to Loan Disbursements have been fully satisfied, and shall terminate: (i) upon occurrence and during the continuation of an Event of Default or event which, with the passage of
time or giving of notice or both, would constitute an Event of Default, or (ii) upon maturity of the Revolving Loan Note, unless the Revolving Loan Note is renewed or extended by Lender in which case such termination shall occur upon the
maturity of the final renewal or extension of the Revolving Loan Note. Upon such termination, any and all amounts owing to Lender pursuant to the Revolving Loan Note and this Loan Agreement shall thereupon be due and payable in full. 

c. Revolving Loan Note. The Loan shall be evidenced by the Revolving Loan Note. The Revolving Loan Note shall be
executed and delivered to Lender upon execution and delivery of this Loan Agreement. Proceeds of the Revolving Loan Note may be disbursed by Lender by wire transfer. 

Unless Lender agrees otherwise in writing, Borrower shall execute the necessary documents and arrange for all payments of
principal, and interest hereunder to be paid by automatic transfer of funds from the account of Borrower with a designated financial institution acceptable to Lender. Lender is further authorized to debit, for the purpose of making any payment of
principal, interest, non-use fees and letter of credit issuance fees hereunder, (i) any account of Borrower held by Lender, or (ii) the Loan. 
 d. Notice and Manner of Borrowing. Requests for advances on the Revolving Loan Note shall be given in writing or orally no later than 12:00 p.m. Mountain Time on the Banking Business Day on which
the advance is to be made so long as Lender has received a current borrowing base certificate pursuant to Section 6.7e Financial Statements and Reports at least one Banking Business Day in advance of such request. 

e. Limitations on Advances. Notwithstanding anything to the contrary in the Loan Documents, no advances shall be
made on the Loan under the Revolving Loan Note if, after making the requested advance, the total principal amount of all advances outstanding will exceed the aggregate of (i) 85% of the Qualified Accounts that have been billed to customers, so
long as Borrower has at least $3,500,000 of Cash on hand and (ii) 65% of the Qualified Accounts that have not yet been billed to customers (“Maximum Available Advance Amount”). If Borrower’s Cash falls below the
above-stated amounts, the advance rate on Qualified Accounts that have been billed to customers shall be reduced to 75% of the billed Qualified Accounts. 

  
 9 

 Borrower will at all times maintain Qualified Accounts so that the total,
aggregate, principal amount of all advances at any time outstanding and unpaid shall be in compliance with this formula. If at any time the total, aggregate, principal amount of all such advances outstanding and unpaid exceeds the amount allowable
under this formula, Borrower shall immediately make payment to Lender in a sufficient amount to bring the amount of such advances back into compliance. 
  

	 	2.3	Loan Fee 

 Upon execution
and delivery of this Loan Agreement, and within 30 days of each anniversary of the Effective Date, Borrower shall pay to Lender a loan fee of $21,250. No portion of such fee shall be refunded in the event of early termination of this Loan Agreement
or any termination or reduction of the right of Borrower to request advances under this Loan Agreement. Lender is authorized and directed, upon execution of this Loan Agreement and fulfillment of all conditions precedent hereunder, to disburse a
sufficient amount of the Loan proceeds to pay the loan fee in full. 
  

	3.	Security for Loan 

  

	 	3.1	Collateral 

 The Loan,
Promissory Note, and all obligations of Borrower under the Loan Documents shall be secured by such collateral as is provided in the Security Documents (the “Collateral”), which shall include, without limitation, a security interest
in all assets of Borrower, as more particularly described in the Security Documents, except that the equipment purchased by Borrower to fulfill its obligations under the Reseller Agreement (limited to the equipment listed on Schedule 2 of the
Security Transfer Agreement) is expressly excluded from the Collateral. 
  

	 	3.2	Release of Lender as Condition to Lien Termination 

 In recognition of Lender’s right to have all its attorneys fees and expenses incurred in connection with this Loan Agreement secured by the Collateral, notwithstanding payment in full of the Loan and
all other obligations secured by the Collateral, Lender shall not be required to release, reconvey, or terminate any Security Document unless and until Borrower has executed and delivered to Lender general releases in form and substance satisfactory
to Lender. 
  

	4.	Conditions to Loan Disbursements 

  

	 	4.1	Conditions to Initial Loan Disbursements 

 Lender’s obligation to disburse any of the Loan on the Effective Date is expressly subject to, and shall not arise until all of the conditions set forth below have been satisfied. All of the
documents referred to below must be in a form and substance acceptable to Lender. 
 a. All of the Loan Documents
and all other documents contemplated to be delivered to Lender prior to funding have been fully executed and delivered to Lender. 

  
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 b. All of the documents contemplated by the Loan Documents which require
filing or recording have been properly filed and recorded so that all of the liens and security interests granted to Lender in connection with the Loan will be properly created and perfected, and Lender shall have a first priority security interest
on all assets of Borrower, except as set forth in Section 3.1 Collateral hereto. 
 c. All other
conditions precedent provided in or contemplated by the Loan Documents or any other agreement or document have been performed. 
 d. As of the Effective Date, the following shall be true and correct: (i) all representations and warranties made by Borrower in the Loan Documents are true and correct in all material respects as of
the date of such disbursement; and (ii) no Event of Default has occurred and no conditions exist and no event has occurred, which, with the passage of time or the giving of notice, or both, would constitute an Event of Default. 

e. Lender has received certificates of insurance pursuant to Section 6.8 Insurance acceptable to Lender.

 f. Lender shall have received the loan fee referenced in Section 2.3 Loan Fee and all fees and
other amounts due and payable on or prior to the Effective Date, including, to the extent invoiced, reimbursement or payment of all reasonable legal fees and expenses of Lender’s counsel, and all reasonable out of pocket expenses required to be
reimbursed or paid by Borrower under the Loan Documents. 
 All conditions precedent set forth in this Loan Agreement and any of
the Loan Documents are for the sole benefit of Lender and may be waived unilaterally by Lender. 
  

	 	4.2	Conditions to Subsequent Loan Disbursements 

 After the Effective Date, Lender’s obligation to make any disbursements of the Term Loan (through the Draw Period) or the Revolving Loan, and to issue, extend or renew any letter of credit, shall be
subject to the satisfaction or waiver of the following conditions precedent. 
 a. The outstanding principal
balance on the Revolving Loan Note (including amounts frozen for outstanding letters of credit) plus the amount of any requested disbursement thereunder shall not exceed the Maximum Available Advance Amount. 

b. All other conditions precedent for subsequent disbursements provided in or contemplated by the Loan Documents or any
other agreement or document have been performed, including, without limitation, current borrowing base certificate provided to Lender pursuant to Section 6.7e Financial Statements and Reports. 

c. At the time of each such disbursement of the Revolving Loan or Term Loan, as applicable, and also immediately after
giving effect thereto, (i) there shall exist no Event of Default and no other event shall have occurred and continue to exist which, with the passage of time or giving of notice, or both, would constitute an Event of Default, and (ii) all
representations and warranties of Borrower contained herein or in the other Loan Documents shall be true and correct in all material respects (except that to the extent any such representation or warranty contains any materiality qualifier, such

  
 11 

 
representation or warranty shall be true and correct in all respects) with the same effect as though such representations and warranties had been made on and as of the date of such disbursement
of the Revolving Loan or Term Loan, except to the extent that such representations and warranties expressly relate to an earlier specified date, in which case such representations and warranties shall have been true and correct in all material
respects (except that if any such representation or warranty contains any materiality qualifier, such representation or warranty shall be true and correct in all respects) as of such earlier date. 

d. The acceptance of the benefits of each disbursement of the Revolving Loan or Term Loan shall constitute a
representation and warranty by Borrower to Lender that all of the applicable conditions specified in this Section 4.2 Conditions to Subsequent Loan Disbursements have been satisfied as of the times referred to in this Section.

  

	 	4.3	No Default, Adverse Change, False or Misleading Statement 

 Lender’s obligation to advance any funds at any time pursuant to this Loan Agreement and the Promissory Note shall, at Lender’s sole discretion, terminate upon the occurrence of any Event of
Default, any event which could have a Material Adverse Effect, or upon the determination by Lender that any of Borrower’s representations made in any of the Loan Documents were false or materially misleading when made. Upon the exercise of such
discretion, Lender shall be relieved of all further obligations under the Loan Documents. 
  

	5.	Representations and Warranties 

 Borrower represents and warrants to Lender as follows: 
  

	 	5.1	Organization and Qualification 

 Borrower is a corporation duly organized and existing in good standing under the laws of the State of Delaware, and Borrower is qualified and in good standing as a foreign corporation in the State of
Utah. Borrower is duly qualified to do business in each jurisdiction where the conduct of its business requires qualification. 

Borrower has the full power and authority to own its property and to conduct the business in which it engages and to enter into and
perform its obligations under the Loan Documents. Borrower has delivered to Lender or Lender’s counsel accurate and complete copies of Borrower’s Organizational Documents which are operative and in effect as of the Effective Date.

  

	 	5.2	Authorization 

 The
execution, delivery, and performance by Borrower of the Loan Documents has been duly authorized by all necessary action on the part of Borrower and are not inconsistent with Borrower’s Organizational Documents or any resolution of the Board of
Directors of Borrower, do not and will not contravene any provision of, or constitute a default under, any indenture, mortgage, contract, or other instrument to which Borrower is a party or by which it is bound, and that upon execution and delivery
thereof, the Loan Documents will constitute legal, valid, and binding agreements and obligations of Borrower, enforceable in accordance with their respective terms. 

  
 12 

	 	5.3	No Governmental Approval Necessary 

 No consent by, approval of, giving of notice to, registration with, or taking of any other action with respect to or by any federal, state, or local governmental authority or organization is required for
Borrower’s execution, delivery, or performance of the Loan Documents. 
  

	 	5.4	Accuracy of Financial Statements 

 All of Borrower’s audited financial statements heretofore delivered to Lender have been prepared in accordance with Accounting Standards. 

All of Borrower’s unaudited financial statements heretofore delivered to Lender fully and fairly represent Borrower’s financial
condition as of the date thereof and the results of Borrower’s operations for the period or periods covered thereby and are consistent with other financial statements previously delivered to Lender. 

Since the dates of the most recent audited and unaudited financial statements delivered to Lender, there has been no event which would
have a Material Adverse Effect on its financial condition. 
 All of Borrower’s pro forma financial statements heretofore
delivered to Lender have been prepared consistently with Borrower’s actual financial statements and fully and fairly represent Borrower’s anticipated financial condition and the anticipated results of Borrower’s operation for the
period or periods covered thereby. 
  

	 	5.5	No Pending or Threatened Litigation 

 Except as set forth on Schedule 5.5 attached hereto, there are no actions, suits, or proceedings pending or, to Borrower’s knowledge, threatened against or affecting Borrower in any court or before
any governmental commission, board, or authority which, if adversely determined, would have a Material Adverse Effect. 
  

	 	5.6	Full and Accurate Disclosure 

 This Loan Agreement, the financial statements referred to herein, any loan application submitted to Lender, and all other statements furnished by Borrower to Lender in connection herewith contain no
untrue statement of a material fact and omit no material fact necessary to make the statements contained therein or herein not misleading. Borrower represents and warrants that it has not failed to disclose in writing to Lender any fact that would
have a Material Adverse Effect. 
  

	 	5.7	Compliance with ERISA 

Borrower is in compliance in all material respects with all applicable provisions of the Employee Retirement Income Security Act of 1974
(“ERISA”), as amended, and the regulations and published interpretations thereunder. Neither a Reportable Event as set forth in Section 4043 of ERISA or the regulations thereunder (“Reportable Event”) nor a
prohibited transaction as set forth in Section 406 of ERISA or Section 4975 of the Internal Revenue Code of 1986, as amended, has occurred and is continuing with respect to any employee benefit plan established,

  
 13 

 
maintained, or to which contributions have been made by Borrower or any trade or business (whether or not incorporated) which together with Borrower would be treated as a single employer under
Section 4001 of ERISA (“ERISA Affiliate”) for its employees which is covered by Title I or Title IV of ERISA (“Plan”); no notice of intent to terminate a Plan has been filed nor has any Plan been terminated
which is subject to Title IV of ERISA; no circumstances exist that constitute grounds under Section 4042 of ERISA entitling the Pension Benefit Guaranty Corporation (“PBGC”) to institute proceedings to terminate, or appoint a
trustee to administer a Plan, nor has the PBGC instituted any such proceedings; neither Borrower nor any ERISA Affiliate has completely or partially withdrawn under Section 4201 or 4204 of ERISA from any Plan described in
Section 4001(a)(3) of ERISA which covers employees of Borrower or any ERISA Affiliate (“Multi-employer Plan”); Borrower and each ERISA Affiliate has met its minimum funding requirements under ERISA with respect to all of its
Plans and the present fair market value of all Plan assets equals or exceeds the present value of all vested benefits under or all claims reasonably anticipated against each Plan, as determined on the most recent valuation date of the Plan and in
accordance with the provisions of ERISA and the regulations thereunder and the applicable statements of the Financial Accounting Standards Board (“FASB”) for calculating the potential liability of Borrower or any ERISA Affiliate
under any Plan; neither Borrower nor any ERISA Affiliate has incurred any liability to the PBGC (except payment of premiums, which is current) under ERISA. 
 Borrower, each ERISA Affiliate and each group health plan (as defined in ERISA Section 733) sponsored by Borrower and each ERISA Affiliate, or in which Borrower or any ERISA Affiliate is a
participating employer, are in compliance with, have satisfied and continue to satisfy (to the extent applicable) all requirements for continuation of group health coverage under Section 4980B of the Internal Revenue Code and Sections 601 et
seq. of ERISA, and are in compliance with, have satisfied and continue to satisfy Part 7 of ERISA and all corresponding and similar state laws relating to portability, access and renewability of group health benefits and other requirements included
in Part 7. 
  

	 	5.8	Compliance with USA Patriot Act 

 Borrower is not subject to any law, regulation, or list of any government agency (including, without limitation, the U.S. Office of Foreign Asset Control list) that prohibits or limits Lender from making
any advance or extension of credit to Borrower or from otherwise conducting business with Borrower. 
  

	 	5.9	Compliance with All Other Applicable Law 

 Borrower has complied in all material respects with all applicable statutes, rules, regulations, orders, and restrictions of any domestic or foreign government, or any instrumentality or agency thereof
having jurisdiction over the conduct of Borrower’s business or the ownership of its properties, which may have a Material Adverse Effect. 
  

	 	5.10	Environmental Representations and Warranties 

 Except as Lender has been otherwise previously advised by Borrower to Borrower’s knowledge after due inquiry and investigation, no Hazardous Materials are now located on, in, or under the Real
Property, nor to Borrower’s knowledge after due inquiry and investigation is there any Environmental Condition on, in, or under the Real Property and neither Borrower nor, 

  
 14 

 
to Borrower’s knowledge, after due inquiry and investigation, any other person has ever caused or permitted any Hazardous Materials to be placed, held, used, stored, released, generated,
located or disposed of on, in or under the Real Property, or any part thereof, nor caused or allowed an Environmental Condition to exist on, in or under the Real Property, except in the ordinary course of Borrower’s business under conditions
that are generally recognized to be appropriate and safe and that are in compliance with all applicable Environmental Health and Safety Laws. Borrower further represents and warrants that to Borrower’s knowledge after due inquiry and
investigation no investigation, administrative order, consent order and agreement, litigation or settlement with respect to Hazardous Materials and/or an Environmental Condition is proposed, threatened, anticipated or in existence with respect to
the Real Property. 
  

	 	5.11	Operation of Business 

Borrower possesses all licenses, permits, franchises, patents, copyrights, trademarks, and trade names, or rights thereto, to conduct its
business substantially as now conducted and as presently proposed to be conducted, and Borrower is not in violation of any valid rights of others with respect to any of the foregoing. 

 

	 	5.12	Payment of Taxes 

Borrower has filed all tax returns (federal, state, and local) required to be filed, or has filed timely return extensions, and has paid
all taxes, assessments, and governmental charges and levies, including interest and penalties, on Borrower’s assets, business and income, except such as are being contested in good faith by proper proceedings and as to which adequate reserves
are maintained. 
  

	6.	Borrower’s Covenants 

Borrower makes the following agreements and covenants, which shall continue so long as this Loan Agreement is in effect and so long as
Borrower is indebted to Lender for obligations arising out of, identified in, or contemplated by this Loan Agreement. 
  

	 	6.1	Use of Proceeds 

 Borrower
shall use the proceeds of the Loan solely for the purposes identified to Lender in applying for the Loan. 
 Borrower shall not,
directly or indirectly, use any of the proceeds of the Loan for the purpose of purchasing or carrying any margin stock within the meaning of Regulation U of the Board of Governors of the Federal Reserve System, or to extend credit to any person or
entity for the purpose of purchasing or carrying any such margin stock or for any purpose which violates, or is inconsistent with, Regulation X of said Board of Governors, or for any other purpose not permitted by Section 7 of the Securities
Exchange Act of 1934, as amended, or by any of the rules and regulations respecting the extension of credit promulgated thereunder. 
  

	 	6.2	Continued Compliance with ERISA 

 Borrower covenants that, with respect to all Plans (as defined in Section 5.7 Compliance with ERISA) which Borrower or any ERISA Affiliate currently maintains or to which Borrower

  
 15 

 
or any ERISA Affiliate is a sponsoring or participating employer, fiduciary, party in interest or disqualified person or which Borrower or any ERISA Affiliate may hereafter adopt, Borrower and
each ERISA Affiliate shall continue to comply with all applicable provisions of the Internal Revenue Code and ERISA and with all representations made in Section 5.7 Compliance with ERISA, including, without limitation, conformance with
all notice and reporting requirements, funding standards, prohibited transaction rules, multi-employer plan rules, necessary reserve requirements, and health care continuation, coverage and portability requirements. 

 

	 	6.3	Compliance with USA Patriot Act 

 Borrower shall (a) not be or become subject at any time to any law, regulation, or list of any government agency (including, without limitation, the U.S. Office of Foreign Asset Control list) that
prohibits or limits Lender from making any advance or extension of credit to Borrower or from otherwise conducting business with Borrower, and (b) provide documentary and other evidence of Borrower’s identity as may be requested by Lender
at any time to enable Lender to verify Borrower’s identity or to comply with any applicable law or regulation, including, without limitation, Section 326 of the USA Patriot Act of 2001, 31 U.S.C. Section 5318. 

 

	 	6.4	Continued Compliance with Applicable Law 

 Borrower shall conduct its business in a lawful manner and in material compliance with all applicable federal, state, and local laws, ordinances, rules, regulations, and orders; shall maintain in good
standing all licenses and organizational or other qualifications reasonably necessary to its business and existence; and shall not engage in any business not authorized by and not in accordance with its Organizational Documents and other governing
documents. 
  

	 	6.5	Prior Consent for Amendment or Change 

 Borrower shall not modify, amend, waive, or otherwise alter, or fail to enforce, its Organizational Documents or other governing documents without Lender’s prior written consent. 

 

	 	6.6	Payment of Taxes and Obligations 

 Borrower shall pay when due all taxes, assessments, and governmental charges and levies on Borrower’s assets, business, and income, and all material obligations of Borrower of whatever nature, except
such as are being contested in good faith by proper proceedings and as to which adequate reserves are maintained. 
  

	 	6.7	Financial Statements and Reports 

 Borrower shall provide Lender with such financial statements and reports as Lender may reasonably request. Audited financial statements and reports shall be prepared in accordance with Accounting
Standards. Unaudited financial statements and reports shall fully and fairly represent Borrower’s financial condition as of the date thereof and the results of Borrower’s operations for the period or periods covered thereby and shall be
consistent with other financial statements previously delivered to Lender. 

  
 16 

 Until requested otherwise by Lender, Borrower shall provide the following financial
statements and reports to Lender: 
 a. Annual audited financial statements for each fiscal year of Borrower in a
form acceptable to Lender, to be delivered to Lender within 120 days of the end of the fiscal year. The annual financial statements shall include a certification by the chief financial officer and chief executive officer of Borrower that the annual
financial statements fully and fairly represent Borrower’s financial condition as of the date thereof and the results of operations for the period covered thereby and are consistent with other financial statements previously delivered to
Lender. 
 b. Borrower’s annual forecast in a form acceptable to Lender to be delivered to Lender within 60
days of the end of the fiscal year. 
 c. Quarterly financial statements for each fiscal quarter of Borrower in a
form acceptable to Lender, to be delivered to Lender within 45 days of the end of the fiscal quarter. The quarterly financial statements shall include a certification by the chief financial officer or chief executive officer of Borrower that the
quarterly financial statements fully and fairly represent Borrower’s financial condition as of the date thereof and the results of operations for the period covered thereby and are consistent with other financial statements previously delivered
to Lender. 
 d. Together with the delivery of each financial statement a compliance certificate certifying that
Borrower is in compliance with all terms and conditions of the Loan Agreement, including compliance with the financial covenants provided in Section 6.14 Financial Covenants. The compliance certificate shall include the data and
calculations supporting all financial covenants, whether in compliance or not, and shall be signed by the chief executive officer or chief financial officer of Borrower. 

e. Borrower shall submit to Lender a borrowing base certificate as of the 5th and 20th day of each month in a form
provided by or acceptable to Lender demonstrating that the outstanding balance on the Revolving Loan is in compliance with the terms and conditions of this Loan Agreement. The borrowing base certificate shall be due within five days after the 5th
and 20th day of each month. The borrowing base certificates shall include an accounts receivable aging report, in a form acceptable to Lender. However, Borrower is not required to submit a borrowing base certificate if the outstanding balance on the
Loan is $0. If Borrower elects not to submit a borrowing base certificate because the outstanding balance on the Revolving Loan is $0, prior to receiving any further advances on the Revolving Loan and at least one day before the advance on the
Revolving Loan is to be made, Borrower must submit to Lender a borrowing base certificate demonstrating that the outstanding balance on the Revolving Loan after the proposed advance is in compliance with the terms and conditions of this Loan
Agreement. 
  

	 	6.8	Insurance 

 Borrower shall
maintain insurance with financially sound and reputable insurance companies or associations in such amounts and covering such risks as are usually carried by companies engaged in the same or a similar business and similarly situated, which insurance
may provide for reasonable deductibility from coverage thereof. Lender shall be named as an additional insured and as a loss payee on all property and casualty insurance policies, and all property and casualty insurance policies shall provide that
the policies may not be cancelled without at least 10 days prior written notice to Lender. 

  
 17 

	 	6.9	Inspection; Collateral Exams 

 Borrower shall at any reasonable time and from time to time permit Lender or any representative or agent of Lender (collectively, the “Collateral Examiner”) the opportunity to examine and
evaluate the Collateral, to audit the Collateral perfection procedures, and to conduct an appraisal of such Collateral, which appraisal shall be conducted by an appraiser acceptable to Lender, and to examine, inspect, audit and make copies of and
abstracts from the records and books of account of, and visit and inspect the properties and assets of, Borrower, and to discuss the affairs, finances, and accounts of Borrower with any of Borrower’s officers and directors and with
Borrower’s independent accountants, customers, vendors or suppliers or any other party reasonably deemed necessary by Lender (collectively, the “Collateral Exam”), subject to applicable law and regulations governing disclosure
of Borrower’s material non-public information. As long as there is no continuing Event of Default, Borrower shall pay all reasonable costs and expenses of no more than one annual Collateral Exam. Borrower shall pay all reasonable costs and
expenses of any Collateral Exams performed after the occurrence and during the continuation of an Event of Default. 
  

	 	6.10	Operation of Business 

Borrower shall maintain all licenses, permits, franchises, patents, copyrights, trademarks, and trade names, or rights thereto, necessary
or advisable to conduct its business and Borrower shall not violate any valid rights of others with respect to any of the foregoing. Borrower shall continue to engage in a business of the same general type as now conducted. 

6.11 Maintenance of Records and Properties 
 Borrower shall keep adequate records and books of account in which complete entries will be made in accordance with Accounting Standards. Borrower shall maintain, keep and preserve all of its properties
(tangible and intangible) necessary or useful in the proper conduct of its business in good working order and condition, ordinary wear and tear excepted. 
  

	 	6.12	Notice of Claims 

Borrower shall promptly notify Lender in writing of all actions, suits or proceedings filed or threatened against or affecting Borrower in
any court or before any governmental commission, board, or authority which, if adversely determined, would have a Material Adverse Effect. 
  

	 	6.13	Environmental Covenants 

Borrower covenants that it will: 
 a. Not permit the presence, use, disposal, storage or release of any Hazardous Materials on, in, or under the Real Property, except in the ordinary course of Borrower’s business under conditions that
are generally recognized to be appropriate and safe and that are in compliance with all applicable Environmental Health and Safety Laws. 

  
 18 

 b. Not permit any substance, activity or Environmental Condition on, in,
under or affecting the Real Property which is in violation of any Environmental Health and Safety Laws. 
 c.
Comply in all material respects with the provisions of all Environmental Health and Safety Laws. 
 d. Notify
Lender promptly of any discharge of Hazardous Materials, Environmental Condition, or environmental complaint or notice received from any governmental agency or any other party. 

e. Upon any discharge of Hazardous Materials or upon the occurrence of any Environmental Condition, immediately contain
and remediate the same in compliance with all Environmental Health and Safety Laws, promptly pay any fine or penalty assessed in connection therewith, and immediately notify Lender of such events. 

f. Permit Lender with reasonable time and notice to inspect the Real Property for Hazardous Materials and Environmental
Conditions, to conduct tests thereon, and to inspect all books, correspondence, and records pertaining thereto. 

g. From time to time upon Lender’s request, and at Borrower’s expense, provide a report (including all validated
and unvalidated data generated for such reports) of a qualified independent environmental engineer acceptable to Lender, satisfactory to Lender in scope, form, and content, and provide to Lender such other and further assurances reasonably
satisfactory to Lender, that Borrower is in compliance with these covenants concerning Hazardous Materials and Environmental Conditions, and that any past violation thereof has been corrected in compliance with all applicable Environmental Health
and Safety Laws. 
 h. Immediately advise Lender of any additional, supplemental, new, or other information
concerning any Hazardous Materials or Environmental Conditions relating to the Real Property. 
  

	 	6.14	Financial Covenants 

Except as otherwise provided herein, each of the accounting terms used in this Section 6.14 shall have the meanings used in
accordance with Accounting Standards. 
 a. Minimum Liquidity Position and Minimum Quarterly EBITDA.
Borrower shall at all times maintain cash, cash equivalents, and marketable securities having an aggregate value, as determined in accordance with Accounting Standards and as reasonably acceptable to Lender, of not less than the outstanding balance
on the Revolving Loan plus $2,500,000 (“Minimum Liquidity Position”). If at any time Borrower fails to maintain the Minimum Liquidity Position, Borrower shall maintain a minimum quarterly EBITDA of not less than $1,800,000, measured
as of the last day of each quarter. 

  
 19 

 b. Minimum Working Capital. Borrower shall at all times maintain minimum Working
Capital of not less than $1,000,000, measured as of the last day of each quarter. 
  

	 	6.15	Negative Pledge 

 Borrower
will not create, incur, assume, or suffer to exist any mortgage, deed of trust, pledge, lien, security interest, hypothecation, assignment, deposit arrangement, or other preferential arrangement, charge, or encumbrance (including, without
limitation, any conditional sale, other title retention agreement, or finance lease) of any nature, upon or with respect to any of its properties or assets, now owned or hereafter acquired, or sign or file, under the Uniform Commercial Code of any
jurisdiction, a financing statement under which Borrower appears as debtor, or sign any security agreement authorizing any secured party thereunder to file such financing statement, except (a) those contemplated by this Loan Agreement and the
Siemens Loan Agreement; (b) liens arising in the ordinary course of business (such as liens of carriers, warehousemen, mechanics, and materialmen) and other similar liens imposed by law for sums not yet due and payable or, if due and payable,
those being contested in good faith by appropriate proceedings and for which appropriate reserves are maintained in accordance with Accounting Standards; (c) easements, rights of way, restrictions, minor defects or irregularities in title or
other similar liens which alone or in the aggregate do not interfere in any material way with the ordinary conduct of the business of Borrower; (d) liens for taxes and assessments not yet due and payable or, if due and payable, those being
contested in good faith by appropriate proceedings and for which appropriate reserves are maintained in accordance with Accounting Standards; (e) anti-assignment provisions included in any Qualified Account, Chattel Paper, General Intangible or
promissory note in which Borrower has any right, title or interest; (f) the Equipment Line; and (g) liens arising under the Security Transfer Agreement. 
  

	 	6.16	Restriction on Debt 

Borrower shall not create, incur, assume, or suffer to exist any debt except as permitted by this Section 6.16. 

Permitted exceptions to this covenant are: (i) Debt contemplated by this Loan Agreement and the Siemens Loan Agreement;
(ii) accounts payable to trade creditors for goods or services which are not aged more than 90 days from the billing date and current operating liabilities (other than for borrowed money) which are not more than 90 days past due, in each case
incurred in the ordinary course of business, as presently conducted, and paid within the specified time, unless contested in good faith and by appropriate proceedings; (iii) Debt incurred under the Equipment Line (iv) Debt due not to
exceed an outstanding principal amount of $200,000 per debt and not to exceed an aggregate, outstanding principal amount of $500,000; (v) Debt existing on the Effective Date and set forth on Schedule 6.16 hereto; (vi) Debt secured by liens
described in clause (f) of the definition of Permitted Encumbrances in the Security Agreement; (vii) extensions, refinancings, modifications, amendments and restatements of any items of the foregoing clauses, provided that the principal
amount thereof is not increased and the terms thereof are not modified or impose more burdensome terms upon Borrower; and (viii) subordinated Debt, which is approved in advance in writing by Lender, and (ix) recourse of Siemens against
Borrower pursuant to the Security Transfer Agreement. 

  
 20 

	 	6.17	Mergers, Consolidations, and Purchase and Sale of Assets 

 Borrower shall not wind up, liquidate, or dissolve itself, reorganize, merge, or consolidate with or into, or convey, sell, assign, transfer, lease, or otherwise dispose of (whether in one transaction or
a series of transactions) all or substantially all of its assets (whether now owned or hereafter acquired) to any person or entity, or acquire all or substantially all of the assets or the business of any person or entity. 

 

	 	6.18	Dividends and Loans 

Borrower shall not (i) declare or pay any dividends, (ii) purchase, redeem, retire or otherwise acquire for value any of its
capital stock or equity interests now or hereafter outstanding, (iii) make any distribution of assets to its stockholders, investors, or equity holders, whether in cash, assets, or in obligations of Borrower, (iv) allocate or otherwise set
apart any sum for the payment of any dividend or distribution on, or for the purchase, redemption, or retirement of any shares of its capital stock or equity interests, or (v) make any other distribution by reduction of capital or otherwise in
respect of any shares of its capital stock or equity interests. 
 Borrower shall not make any loans or pay any advances of any
nature whatsoever to any person or entity, except advances in the ordinary course of business to vendors, suppliers, and contractors. 
  

	 	6.19	Accounts Receivable 

Borrower shall promptly notify Lender in writing upon any Qualified Account ceasing to be or being determined to have been incorrectly
identified as a Qualified Account. 
 Borrower shall provide Lender with such reports and records concerning accounts receivable
and accounts payable as Lender may reasonably request. 
 Borrower hereby authorizes Lender to verify Borrower’s accounts
through written or verbal verification methods at the discretion of Lender. 
  

	 	6.20	Prior Consent for Name or Organizational Change 

 Borrower shall not change its name or convert to a different form of legal entity without Lender’s prior written consent. 

 

	 	6.21	Maintenance of Existence 

Borrower shall maintain and preserve (a) its existence and good standing in the jurisdiction of its organization, and (b) its
qualification and good standing in each jurisdiction where the nature of its business makes such qualification necessary unless such failure under this clause (b) would not reasonably be expected to lead to a Material Adverse Effect.

  
 21 

	 	6.22	Further Assurances 

Borrower shall take such actions as Lender may reasonably request from time to time to ensure that the obligations of Borrower hereunder
and under the other Loan Documents are secured by the Collateral. 
  

	 	6.23	Bank Accounts 

 As a
factor in determining the interest rate charged by Lender on the Loan and to provide additional security for Lender, Borrower shall maintain its principal depository and substantially all of its payment accounts with Lender, unless Borrower has
obtained the prior written approval of Lender, and shall notify Lender of the existence of any accounts not transferred to Lender. 
  

	 	6.24	Collateral Access Agreements; Notice of Termination of Leases 

 Except with the prior written consent of Lender, after the Effective Date, Borrower shall not enter into any new lease (whether oral or written) for real property where Collateral is stored or located
unless and until a Collateral Access Agreement shall first have been obtained with respect to such location. 
 Borrower shall
timely and fully pay and perform its obligations under all leases and other agreements with respect to each leased location or third party warehouse where any Collateral is or may be located. Borrower agrees to give Lender written notice of any
termination of or abandonment or surrender under such leases and other agreements within three Banking Business Days prior to the same. 
  

	7.	Default 

  

	 	7.1	Events of Default 

 Time
is of the essence of this Loan Agreement. The occurrence of any of the following events shall constitute a default under this Loan Agreement and under the Loan Documents and shall be termed an “Event of Default”: 

a. Borrower fails in the payment or performance of any obligation, covenant, agreement, or liability created by any of the
Loan Documents. 
 b. Any representation, warranty, or financial statement made by or on behalf of Borrower in
any of the Loan Documents, or any document contemplated by the Loan Documents, is materially false or materially misleading. 
 c. Default occurs or Borrower fails to comply with any term in any of the Loan Documents. 
 d. Any indebtedness of Borrower under any note, indenture, contract, agreement, or undertaking is accelerated. 
 e. Default or an event which, with the passage of time or the giving of notice or both, would constitute a default, by Borrower, occurs on any note, indenture, contract, agreement, or undertaking.

  
 22 

 f. Borrower is dissolved or substantially ceases business operations.

 g. A receiver, trustee, or custodian is appointed for any part of Borrower’s property, or any part of
Borrower’s property is assigned for the benefit of creditors. 
 h. Any proceeding is commenced or petition
filed under any bankruptcy or insolvency law by or against Borrower. 
 i. Any judgment or regulatory fine is
entered against Borrower which may materially affect Borrower. 
 j. Borrower becomes insolvent or fails to pay
its debts as they mature. 
 k. Any change occurs in Borrower’s condition or any event occurs which may have
a Material Adverse Effect. 
 l. Any default under the Equipment Line. 

m. Any default occurs under the Reseller Agreement or the Security Transfer Agreement. 

n. Any default occurs under the Siemens Loan Documents. 

 

	 	7.2	Cure Periods 

 For any
Event of Default other than an Event of Default arising from the failure of Borrower to make a payment to Lender when due, Borrower may cure such default within ten Banking Business Days of the receipt of written notice from Lender of such default
(a “Default Notice”), or if it is commercially unreasonable to cure such default within ten Banking Business Days and with Lender’s consent, within such longer period of time as is reasonably necessary to accomplish the cure,
provided (i) Borrower promptly commences such cure upon receipt of the Default Notice, (ii) such cure period does not exceed 90 days under any circumstances, and (iii) Borrower shall pay to Lender all of Lender’s reasonable costs
to confirm that the Event of Default has been cured. If an Event of Default is cured, provided Borrower immediately pays all of Lenders reasonable enforcement costs, including attorneys’ fees, through the date Lender received notice of the
cure, Lender shall cease its enforcement actions and remedies, including any acceleration remedy provided herein or elsewhere in the Loan Documents, and the parties shall proceed under the Loan Documents as if no default has occurred.
Notwithstanding Lender’s obligation to terminate its remedies upon a cure as set forth above, Lender shall have no obligation to suspend or delay its enforcement of its rights and remedies under the Loan Documents and at law during any
applicable cure period. In no event shall Borrower have the right to cure Events of Default more than three times during the term of this Agreement. 
  

	 	7.3	No Waiver of Event of Default 

 No course of dealing or delay or failure to assert any Event of Default shall constitute a waiver of that Event of Default or of any prior or subsequent Event of Default. 

  
 23 

	8.	Remedies 

  

	 	8.1	Remedies upon Event of Default 

 Upon the occurrence of an Event of Default, and at any time thereafter, all or any portion of the obligations due or to become due from Borrower to Lender, whether arising under this Loan Agreement, the
Promissory Note, the Security Documents or otherwise, at the option of Lender and without notice to Borrower of the exercise of such option, shall accelerate and become at once due and payable in full, and Lender shall have all rights and remedies
created by or arising from the Loan Documents, and all other rights and remedies existing at law, in equity, or by statute. 

Additionally, Lender shall have the right, immediately and without prior notice or demand, to set off against Borrower’s obligations
to Lender, whether or not due, all money and other amounts owed by Lender in any capacity to Borrower, including, without limitation, checking accounts, savings accounts, and other depository accounts, and Lender shall be deemed to have exercised
such right of setoff and to have made a charge against any such money or amounts immediately upon occurrence of an Event of Default, even though such charge is entered on Lender’s books subsequently thereto. 

 

	 	8.2	Rights and Remedies Cumulative 

 The rights and remedies herein conferred are cumulative and not exclusive of any other rights or remedies and shall be in addition to every other right, power, and remedy that Lender may have, whether
specifically granted herein or hereafter existing at law, in equity, or by statute. Any and all such rights and remedies may be exercised from time to time and as often and in such order as Lender may deem expedient. 

 

	 	8.3	No Waiver of Rights 

 No
delay or omission in the exercise or pursuance by Lender of any right, power, or remedy shall impair any such right, power, or remedy or shall be construed to be a waiver thereof. 

 

	9.	General Provisions 

  

	 	9.1	Governing Agreement 

 In
the event of conflict or inconsistency between this Loan Agreement and the other Loan Documents, excluding the Promissory Note, the terms, provisions and intent of this Loan Agreement shall govern. 

 

	 	9.2	Borrower’s Obligations Cumulative 

 Every obligation, covenant, condition, provision, warranty, agreement, liability, and undertaking of Borrower contained in the Loan Documents shall be deemed cumulative and not in derogation or
substitution of any of the other obligations, covenants, conditions, provisions, warranties, agreements, liabilities, or undertakings of Borrower contained herein or therein. 

  
 24 

	 	9.3	Payment of Expenses and Attorney’s Fees 

 Borrower shall pay all reasonable expenses of Lender relating to the negotiation, drafting of documents, documentation of the Loan, and administration and supervision of the Loan, including, without
limitation, appraisal fees, environmental inspection fees, field examination expenses, title insurance, recording fees, filing fees, and reasonable attorneys fees and legal expenses, whether incurred in making the Loan, in future amendments or
modifications to the Loan Documents, or in ongoing administration and supervision of the Loan. 
 Upon occurrence of an Event of
Default, Borrower agrees to pay all costs, and expenses, including reasonable attorney fees and legal expenses, incurred by Lender in enforcing, or exercising any remedies under, the Loan Documents, and any other rights and remedies. 

Borrower agrees to pay all expenses, including reasonable attorney fees and legal expenses, incurred by Lender in any bankruptcy
proceedings of any type involving Borrower, the Loan Documents, or the Collateral, including, without limitation, expenses incurred in modifying or lifting the automatic stay, determining adequate protection, use of cash collateral or relating to
any plan of reorganization. 
  

	 	9.4	Right to Perform for Borrower 

 Lender may, in its sole discretion and without any duty to do so, elect to discharge taxes, tax liens, security interests, or any other encumbrance upon the Collateral or any other property or asset of
Borrower, to pay any filing, recording, or other charges payable by Borrower, or to perform any other obligation of Borrower under this Loan Agreement or under the Security Documents. 

 

	 	9.5	Assignability 

 Borrower
may not assign or transfer any of the Loan Documents and any such purported assignment or transfer is void. 
 Lender may assign
or transfer any of the Loan Documents. Funding of this Loan may be provided by an affiliate of Lender. 
  

	 	9.6	Third Party Beneficiaries 

The Loan Documents are made for the sole and exclusive benefit of Borrower and Lender and are not intended to benefit any other third
party. No third party may claim any right or benefit or seek to enforce any term or provision of the Loan Documents. 
  

	 	9.7	Governing Law 

 The Loan
Documents shall be governed by and construed in accordance with the laws of the State of Utah, except to the extent that any such document expressly provides otherwise. 

 

	 	9.8	Severability of Invalid Provisions 

 Any provision of this Loan Agreement which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction only, be ineffective only to the extent of such prohibition or unenforceability
without invalidating the remaining provisions hereof or thereof, and any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. 

  
 25 

	 	9.9	Interpretation of Loan Agreement 

 The article and section headings in this Loan Agreement are inserted for convenience only and shall not be considered part of the Loan Agreement nor be used in its interpretation. 

All references in this Loan Agreement to the singular shall be deemed to include the plural when the context so requires, and vice versa.
References in the collective or conjunctive shall also include the disjunctive unless the context otherwise clearly requires a different interpretation. 
  

	 	9.10	Survival and Binding Effect of Representations, Warranties, and Covenants 

 All agreements, representations, warranties, and covenants made herein by Borrower shall survive the execution and delivery of this Loan Agreement and shall continue in effect so long as any obligation to
Lender contemplated by this Loan Agreement is outstanding and unpaid, notwithstanding any termination of this Loan Agreement. All agreements, representations, warranties, and covenants made herein by Borrower shall survive any bankruptcy proceedings
involving Borrower. All agreements, representations, warranties, and covenants in this Loan Agreement shall bind the party making the same, its successors and, in Lender’s case, assigns, and all rights and remedies in this Loan Agreement shall
inure to the benefit of and be enforceable by each party for whom made, their respective successors and, in Lender’s case, assigns. 
  

	 	9.11	Indemnification 

 Borrower
hereby agrees to indemnify Lender for all liabilities and damages (including contract, tort and equitable claims) which may be awarded against Lender, and for all reasonable attorneys fees, legal expenses and other expenses incurred in defending
such claims, arising from or relating in any manner to the advances on Qualified Accounts pursuant to this Loan Agreement, negotiation, execution or performance by Lender of the Loan Documents (including all reasonable attorneys fees, legal expenses
and other expenses incurred in defending any such claims brought by Borrower if Borrower does not prevail in such actions), excluding only breach of contract by Lender under such circumstances that such breach amounts to gross negligence or willful
misconduct. Lender shall have sole and complete control of the defense of any such claims and is hereby given authority to settle or otherwise compromise any such claims as Lender in good faith determines shall be in its best interests. 

 

	 	9.12	Environmental Indemnification 

 Borrower shall indemnify Lender for any and all claims and liabilities, and for damages which may be awarded or incurred by Lender, and for all reasonable attorney fees, legal expenses, and other
out-of-pocket expenses arising from or related in any manner, directly or indirectly, to (i) Hazardous Materials located on, in, or under the Real Property; (ii) any Environmental Condition on, in, or under the Real Property;
(iii) violation of or non compliance with any Environmental Health and Safety Law; (iv) any breach or violation of Section 5.10 Environmental Representations and Warranties and/or Section 6.13 Environmental
Covenants; 

  
 26 

 
and/or (v) any activity or omission, whether occurring on or off the Real Property, whether prior to or during the term of the loans secured hereby, and whether by Borrower or any other
person or entity, relating to Hazardous Materials or an Environmental Condition. The indemnification obligations of Borrower under this Section shall survive any reconveyance, release, or foreclosure of the Real Property, any transfer in lieu of
foreclosure, and satisfaction of the obligations secured hereby. 
 Lender shall have the sole and complete control of the
defense of any such claims. Lender is hereby authorized to settle or otherwise compromise any such claims as Lender in good faith determines shall be in its best interests. 

 

	 	9.13	Interest on Expenses and Indemnification, Collateral, Order of Application 

All expenses, out-of-pocket costs, attorneys fees and legal expenses, amounts advanced in performance of obligations of Borrower, and
indemnification amounts owing by Borrower to Lender under or pursuant to this Loan Agreement, the Promissory Note, and/or any Security Documents shall be due and payable upon demand. If not paid upon demand, all such obligations shall bear interest
at the default rate provided in the Promissory Note from the date of disbursement until paid to Lender, both before and after judgment. Lender is authorized to disburse funds under the Promissory Note for payment of all such obligations. 

Payment of all such obligations shall be secured by the Collateral and by the Security Documents. 

All payments and recoveries shall be applied to payment of the foregoing obligations, the Promissory Note, and all other amounts owing to
Lender by Borrower in such order and priority as determined by Lender. Unless provided otherwise in the Promissory Note, payments on the Promissory Note shall be applied first to accrued interest and the remainder, if any, to principal. 

 

	 	9.14	Limitation of Consequential Damages 

 Lender and its officers, directors, employees, representatives, agents, and attorneys, shall not be liable to Borrower for consequential damages arising from or relating to any breach of contract, tort,
or other wrong in connection with the negotiation, documentation, administration or collection of the Loan. 
  

	 	9.15	Waiver of Defenses and Release of Claims 

 Borrower hereby (i) represents that neither the Borrower nor any affiliate or principal of Borrower has any defenses to or setoffs against any obligations owing by Borrower, or by Borrower’s
affiliates or principals, to Lender or Lender’s affiliates, nor any claims against Lender or Lender’s affiliates for any matter whatsoever, related or unrelated to any obligations, and (ii) releases Lender and Lender’s
affiliates, officers, directors, employees, representatives and agents from all claims, causes of action, and costs, in law or equity, known or unknown, whether or not matured or contingent, existing as of the date hereof that Borrower has or may
have by reason of any matter of any conceivable kind or character whatsoever, related or unrelated to the Loan, including the subject matter of the Loan Documents. The foregoing release does not apply, however, to claims for future performance of
express contractual obligations that mature after the date hereof that are owing to Borrower by Lender or Lender’s affiliates. Borrower acknowledges that Lender has been induced to enter into or continue the obligations by, among other things,
the waivers and releases in this paragraph. 

  
 27 

	 	9.16	Revival Clause 

 If the
incurring of any debt by Borrower or the payment of any money or transfer of property to Lender by or on behalf of Borrower should for any reason subsequently be determined to be “voidable” or “avoidable” in whole or in part
within the meaning of any state or federal law (collectively “voidable transfers”), including, without limitation, fraudulent conveyances or preferential transfers under the United States Bankruptcy Code or any other federal or state law,
and Lender is required to repay or restore any voidable transfers or the amount or any portion thereof, or upon the advice of Lender’s counsel is advised to do so, then, as to any such amount or property repaid or restored, including all
reasonable costs, expenses, and attorneys fees of Lender related thereto, the liability of Borrower shall automatically be revived, reinstated and restored and shall exist as though the voidable transfers had never been made. 

 

	 	9.17	Jury Trial Waiver, Arbitration, and Class Action Waiver 

 This Section contains a jury waiver, arbitration clause, and a class action waiver. READ IT CAREFULLY. 
 a. Jury Trial Waiver. As permitted by applicable law, Borrower and Lender each waive their respective rights to a trial before a jury in connection with any Dispute (as “Dispute” is
hereinafter defined), and Disputes shall be resolved by a judge sitting without a jury. If a court determines that this provision is not enforceable for any reason and at any time prior to trial of the Dispute, but not later than 30 days after entry
of the order determining this provision is unenforceable, any party shall be entitled to move the court for an order compelling arbitration and staying or dismissing such litigation pending arbitration (“Arbitration Order”).

 b. Arbitration. If a claim, dispute, or controversy arises between Borrower and Lender with respect to
this Agreement, related agreements, or any other agreement or business relationship between Borrower and Lender whether or not related to the subject matter of this Agreement (all of the foregoing, a “Dispute”), and only if a jury
trial waiver is not permitted by applicable law or ruling by a court, any of the parties may require that the Dispute be resolved by binding arbitration before a single arbitrator at the request of any party. By agreeing to arbitrate a Dispute,
Borrower gives up any right it may have to a jury trial, as well as other rights it would have in court that are not available or are more limited in arbitration, such as the rights to discovery and to appeal. 

Arbitration shall be commenced by filing a petition with, and in accordance with the applicable arbitration rules of, JAMS
or National Arbitration Forum (“Administrator”) as selected by the initiating party. If the parties agree, arbitration may be commenced by appointment of a licensed attorney who is selected by the parties and who agrees to conduct
the arbitration without an Administrator. Disputes include matters relating to a deposit account, application for or denial of credit, enforcement of any of the obligations the parties have to each other, compliance with applicable laws and/or
regulations, performance or services provided under any agreement by any party, 

  
 28 

 
including but not limited to the validity, enforceability, meaning, or scope of this arbitration provision, and including a dispute based on or arising from an alleged tort or matters involving
either of Borrower’s or Lender’s employees, agents, affiliates, or assigns of a party. However, Disputes do not include the validity, enforceability, meaning, or scope of this arbitration provision and such matters may be determined
only by a court. If a third party is a party to a Dispute, Borrower and Lender each will consent to including the third party in the arbitration proceeding for resolving the Dispute with the third party. Venue for the arbitration proceeding shall be
at a location determined by mutual agreement of the parties or, if there is no agreement, in Salt Lake City, Utah. 
 After entry of an Arbitration Order, the non-moving party shall commence arbitration. The moving party shall, at its discretion, also be entitled to commence arbitration but is under no obligation to do
so, and the moving party shall not in any way be adversely prejudiced by electing not to commence arbitration. The arbitrator will (i) hear and rule on appropriate dispositive motions for judgment on the pleadings, for failure to state a claim,
or for full or partial summary judgment, (ii) will render a decision and any award applying applicable law, (iii) give effect to any limitations period in determining any Dispute or defense, (iv) enforce the doctrines of compulsory
counterclaim, res judicata, and collateral estoppel, if applicable, (v) with regard to motions and the arbitration hearing, apply rules of evidence governing civil cases, and (vi) apply the law of the state specified in the agreement
giving rise to the Dispute. Filing of a petition for arbitration shall not prevent any party from (i) seeking and obtaining from a court of competent jurisdiction (notwithstanding ongoing arbitration) provisional or ancillary remedies including
but not limited to injunctive relief, property preservation orders, foreclosure, eviction, attachment, replevin, garnishment, and/or the appointment of a receiver, (ii) pursuing non-judicial foreclosure, or (iii) availing itself of any
self-help remedies such as setoff and repossession. The exercise of such rights shall not constitute a waiver of the right to submit any Dispute to arbitration. 
 Judgment upon an arbitration award may be entered in any court having jurisdiction except that, if the arbitration award exceeds $4,000,000, any party shall be entitled to a de novo appeal of the award
before a panel of three arbitrators. To allow for such appeal, if the award (including Administrator, arbitrator, and attorney’s fees and costs) exceeds $4,000,000, the arbitrator will issue a written, reasoned decision supporting the award,
including a statement of authority and its application to the Dispute. A request for de novo appeal must be filed with the arbitrator within 30 days following the date of the arbitration award; if such a request is not made within that time period,
the arbitration decision shall become final and binding. On appeal, the arbitrators shall review the award de novo, meaning that they shall reach their own findings of fact and conclusions of law rather than deferring in any manner to the original
arbitrator. Appeal of an arbitration award shall be pursuant to the rules of the Administrator or, if Administrator has no such rules, then the JAMS arbitration appellate rules shall apply. 

Arbitration under this provision concerns a transaction involving interstate commerce and shall be governed by the Federal
Arbitration Act, 9 U.S.C. § 1 et seq. The provisions of this arbitration provision shall survive any termination, amendment, or expiration of this Agreement. If the terms of this provision vary from the Administrator’s rules, this
arbitration provision shall control. 

  
 29 

 c. Class Action Waiver. BORROWER AND LENDER EACH WAIVE THE RIGHT
TO LITIGATE IN COURT OR ARBITRATE ANY CLAIM OR DISPUTE AS A CLASS ACTION, EITHER AS A MEMBER OF A CLASS OR AS A REPRESENTATIVE, OR TO ACT AS A PRIVATE ATTORNEY GENERAL. 

d. Reliance. Each party (i) certifies that no one has represented to such party that the other party would not
seek to enforce jury and class action waivers in the event of suit, and (ii) acknowledges that it and the other party have been induced to enter into this Agreement by, among other things, the mutual waivers, agreements, and certifications in
this section. 
  

	 	9.18	Consent to Utah Jurisdiction and Exclusive Jurisdiction of Utah Courts 

 Borrower acknowledges that by execution and delivery of the Loan Documents Borrower has transacted business in the State of Utah and Borrower voluntarily submits to, consents to, and waives any defense to
the jurisdiction of courts located in the State of Utah as to all matters relating to or arising from the Loan Documents and/or the transactions contemplated thereby. EXCEPT AS EXPRESSLY AGREED IN WRITING BY LENDER AND EXCEPT AS PROVIDED IN THE
ARBITRATION PROVISIONS ABOVE, THE STATE AND FEDERAL COURTS LOCATED IN THE STATE OF UTAH SHALL HAVE SOLE AND EXCLUSIVE JURISDICTION OF ANY AND ALL CLAIMS, DISPUTES, AND CONTROVERSIES, ARISING UNDER OR RELATING TO THE LOAN DOCUMENTS AND/OR THE
TRANSACTIONS CONTEMPLATED THEREBY. NO LAWSUIT, PROCEEDING, OR ANY OTHER ACTION RELATING TO OR ARISING UNDER THE LOAN DOCUMENTS AND/OR THE TRANSACTIONS CONTEMPLATED THEREBY MAY BE COMMENCED OR PROSECUTED IN ANY OTHER FORUM EXCEPT AS EXPRESSLY AGREED
IN WRITING BY LENDER. 
  

	 	9.19	Notices 

 All notices or
demands by any party to this Loan Agreement shall, except as otherwise provided herein, be in writing and may be sent by certified mail, return receipt requested. Notices so mailed shall be deemed received when deposited in a United States post
office box, postage prepaid, properly addressed to Borrower or Lender at the mailing addresses stated herein or to such other addresses as Borrower or Lender may from time to time specify in writing. Any notice so addressed and otherwise delivered
shall be deemed to be given when actually received by the addressee. 
 Mailing addresses: 

Lender: 
 Zions
First National Bank 
 Corporate Banking Group 
 One South Main Street, Suite 200 
 Salt Lake City, Utah 84111 

Attention: Thomas C. Etzel, Sr. Vice President 

  
 30 

 With a copy to: 
 Holland & Hart LLP 
 222 South Main Street, Suite 2200 

Salt Lake City, Utah 84101 
 Attention: Scott R. Irwin, Esq. 
 Borrower: 

inContact, Inc. 

7730 South Union Park Avenue, Suite 500 
 Salt Lake City, Utah 84047 
 Attention: Greg Ayers 

 

	 	9.20	Duplicate Originals; Counterpart Execution 

 Two or more duplicate originals of the Loan Documents may be signed by the parties, each duplicate of which shall be an original but all of which together shall constitute one and the same instrument. Any
Loan Documents may be executed in several counterparts, without the requirement that all parties sign each counterpart. Each of such counterparts shall be an original, but all counterparts together shall constitute one and the same instrument.

  

	 	9.21	Disclosure of Financial and Other Information 

 Borrower hereby consents to Lender disclosing to any other lender who may participate in the Loan any and all information, knowledge, reports, and records, including, without limitation, financial
statements, relating in any manner whatsoever to the Loan and Borrower. 
  

	 	9.22	Integrated Agreement and Subsequent Amendment 

 The Loan Documents constitute the entire agreement between Lender and Borrower, and may not be altered or amended except by written agreement signed by Lender and Borrower. PURSUANT TO UTAH CODE SECTION
25-5-4, BORROWER IS NOTIFIED THAT THESE AGREEMENTS ARE A FINAL EXPRESSION OF THE AGREEMENT BETWEEN LENDER AND BORROWER AND THESE AGREEMENTS MAY NOT BE CONTRADICTED BY EVIDENCE OF ANY ALLEGED ORAL AGREEMENT. 

All prior and contemporaneous agreements, arrangements and understandings between the parties hereto as to the subject matter hereof are,
except as otherwise expressly provided herein, rescinded. 
 This Amended and Restated Loan Agreement restates, replaces and
supersedes in its entirety, but does not extinguish or novate, the Original Loan Agreement. 
 [Signature Page Follows]

  
 31 

 IN WITNESS WHEREOF, this Loan Agreement was executed and becomes effective as of the day and
year first set forth above. 
  

			
	Lender:
	
	Zions First National Bank
		
	By:	 	  

			
	 Name:
	 	

 
			
	 Title:
	 	
	
	 Borrower:

	
	 inContact, Inc.

		
	 By:
	 	  

	 Name:
	 	
	 Title:
	 	

 SCHEDULE 5.5 
 LITIGATION DISCLOSURE 
 California College, Inc., et al v. UCN, Inc., et al, Third
Judicial District Court in and for Salt Lake County, State of Utah, Case No. 090907053 
 NobelBiz, Inc.v. inContact, Inc. The suit
involves US Patent No. 8,135,122, which issued about a month ago to James Siminoff. The assignee is NobelBiz, Inc. from Carlsbad, CA. 

  
 2 

 SCHEDULE 6.16 
 EXISTING DEBT 
  

															
	 Payee
	  	Principle
Balance as of
3/31/12	 	  	Monthly
Payment	 	  	Last
Monthly
Payment
Date	 	  	 Description

	 Mazuma 2.1
	  	$	17,437.86	  	  	 	17,583.18	  	  	 	4/1/2012	  	  	Principally IT and telephony assets, originally 12 month amortization
	 Letters of Credit on behalf of:
	  				  		
	 Mazuma
	  	$	166,659.54	  	  				  				  	To secure lease financing
	 AMEX
	  	 	81,018.80	  	  				  				  	To secure credit cards

  
 3Amended and Restated Promissory Revolving Loan Note

 Exhibit 10.2 
 AMENDED AND RESTATED PROMISSORY NOTE 
 (Revolving Loan) 

April 30, 2012 
  

			
	 Borrower:
	  	inContact, Inc., a Delaware corporation
		
	 Lender:
	  	Zions First National Bank, a national banking association
		
	 Amount:
	  	$8,500,000.00
		
	 Maturity Date:
	  	July 1, 2014

 For value received, Borrower promises to pay to the order of Lender at Zions First National Bank,
Corporate Banking Group, One South Main, Suite 200, Salt Lake City, Utah 84111, or at such other address as the holder of this Amended and Restated Promissory Note at any given time may designate by written notice to Borrower, the sum of $8,500,000,
or such other principal balance as may be outstanding, in lawful money of the United States, with interest thereon calculated and payable as provided herein. 
 Definitions 
 Terms used in the singular shall have the same meaning when
used in the plural and vice versa. Capitalized terms used by not defined herein shall have the meanings given to such terms in the Loan Agreement (as defined herein). As used in this Amended and Restated Promissory Note, the term: 

“Default Rate” means the interest rate in effect hereunder from time to time (including any applicable margin) plus
3.0% per annum. 
 “Dollars” and the sign “$” mean lawful money of the United States.

 “Loan Agreement” means that certain Amended and Restated Loan Agreement of even date herewith between Lender
and Borrower, together with any exhibits, schedules, amendments, addenda, and modifications thereto. 
 “Maturity
Date” shall have the meaning set forth in the heading of this Promissory Note. 
 “Ninety Day FHLB
Rate” means the rate per annum quoted by Lender as Lender’s Ninety Day FHLB Rate based upon the FHLB Seattle rate as quoted by Bloomberg, or on the FHLB Seattle internet web site at www.FHLBsea.com, or other comparable service selected
by Lender. The definition of “Ninety Day FHLB Rate” is to be strictly interpreted and is not intended to serve any purpose other than providing an index to determine the rate used herein. It is not necessarily the lowest rate charged by
Lender on its loans. If the Ninety Day FHLB Rate becomes unavailable during the term of this Amended and Restated Promissory Note, Lender may designate a substitute index after notifying Borrower. 

 “Ninety Day LIBOR Rate” means the rate per annum quoted by Lender as its
Ninety Day LIBOR Rate based upon quotes from the London Interbank Offered Rate from the British Bankers Association Interest Settlement Rates as quoted for United States Dollars by Bloomberg or other comparable services selected by Lender. This
definition of Ninety Day LIBOR Rate is to be strictly interpreted and is not intended to serve any purpose other than providing an index to determine the interest rate used herein. It is not the lowest rate at which Lender may make loans to any of
its customers, either now or in the future. 
 Interest 

Interest shall accrue on the outstanding principal balance hereunder from the date of disbursement until paid, both before and after
judgment, at a variable rate computed on the basis of a 360 day year as follows: 4.5% per annum above the Ninety Day LIBOR Rate, from time to time in effect, adjusted as of the date of any change in the Ninety Day LIBOR Rate. 

Notwithstanding the foregoing, if Lender reasonably determines (which determination shall be conclusive) that (i) quotations of
interest rates referred to in the definition of Lender’s Ninety Day LIBOR Rate are not being provided in the relevant amounts or for the relevant maturities for purposes of Lender determining Lender’s Ninety Day LIBOR Rate, (ii) the
adoption of any applicable law, rule, or regulation or any change therein, or any change in the interpretation or administration thereof by any governmental authority, central bank, or comparable agency charged with the interpretation or
administration thereof, or compliance by Lender with any request or directive (whether or not having the force of law) of any such authority, central bank, or comparable agency shall make it unlawful or impossible for Lender to offer loans based on
the Ninety Day LIBOR Rate, or (iii) the Ninety Day LIBOR Rate does not accurately cover the cost of Lender making or maintaining advances based on Lender’s Ninety Day LIBOR Rate, then Lender shall give notice thereof to Borrower, whereupon
until Lender notifies Borrower that the circumstances giving rise to such suspension no longer exist, the interest rate hereunder shall be converted to a variable rate computed on the basis of a 360 day year as follows: 4.5% per annum above the
Ninety Day FHLB Rate, from time to time in effect, adjusted as of the date of any change in the Ninety Day FHLB Rate. 

Revolving Line of Credit 
 This Amended and Restated Promissory Note shall be a revolving line of credit under which Borrower may repeatedly draw and repay funds, so long as no default exists hereunder or under the Loan Agreement.
All disbursements under this Promissory Note shall be made in accordance with and subject to the conditions set forth in the Loan Agreement. 
 Payment Terms 
 Principal and interest shall be payable as follows: Interest
accrued is to be paid in arrears commencing May 1, 2012, and on the same day of each month thereafter. All principal and unpaid interest shall be paid in full on the Maturity Date. 

  
 2 

 All payments shall be applied (a) first, to reimbursable fees, late charges, costs and
expenses payable by Borrower under this Promissory Note or any of the other Loan Documents, (b) second, to accrued interest and (c) the remainder, if any, to principal. 

Prepayment 

Borrower may prepay all or any portion of this Amended and Restated Promissory Note at any time without penalty. Any prepayment received
by Lender after 2:00 p.m. Mountain Time shall be deemed received on the following Banking Business Day. 
 General

 Upon default in payment of any principal or interest when due, whether due at stated maturity, by acceleration, or
otherwise, all outstanding principal shall bear interest at the Default Rate from the date when due until paid, both before and after judgment. 
 If, at any time prior to the maturity of this Amended and Restated Promissory Note, this Amended and Restated Promissory Note shall have a zero balance owing, this Amended and Restated Promissory Note
shall not be deemed satisfied or terminated but shall remain in full force and effect for future draws unless terminated upon other grounds. 
 This Amended and Restated Promissory Note is made in accordance with the Loan Agreement and is secured by the collateral identified in and contemplated by the Loan Agreement, including, without
limitation, that certain Security Agreement (All Assets) dated July 16, 2009 between Borrower and Lender, and any and all amendments, modifications, and replacements thereof. 

If an Event of Default occurs, time being of the essence hereof, then the entire unpaid balance, with interest as aforesaid, shall, at
the election of the holder hereof and without notice of such election, become immediately due and payable in full. 
 If an
Event of Default occurs, Borrower agrees to pay to the holder hereof all collection costs, including reasonable attorney fees and legal expenses, in addition to all other sums due hereunder. 

This Amended and Restated Promissory Note shall be governed by and construed in accordance with the laws of the State of Utah.

 Borrower and all endorsers, sureties and guarantors hereof hereby jointly and severally waive presentment for payment,
demand, protest, notice of protest, notice of protest and of non-payment and of dishonor, and consent to extensions of time, renewal, waivers or modifications without notice and further consent to the release of any collateral or any part thereof
with or without substitution. 
 This Amended and Restated Promissory Note restates, replaces and supersedes in its entirety,
but does not extinguish or novate, that certain Promissory Note dated July 16, 2009, executed by Borrower, and any previous renewals, modifications or amendments thereof (the “Prior Note”). All interest evidenced by the Prior
Note shall continue to be due and payable until paid. 

  
 3 

 IN WITNESS WHEREOF, this Amended and Restated Promissory Note has been executed and becomes
effective as of the day and year first set forth above. 
  

			
	Borrower:
	
	inContact, Inc.
		
	By:	 	  

			
	Name:	 	

 
			
	Title:	 	

 5530296 

AMENDED AND RESTATED 
 PROMISSORY NOTE

 (REVOLVING LOAN) 
 Signature Page

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