Document:

CONSULTING
AGREEMENT

    

    This Consulting Agreement (“the
agreement “), effective as of  Monday, October 25, 2010 which is
entered into and by and between  Iveda
Corp, a Nevada
Corporation (herein referred to as the company) and A.S. Austin company a
(“herein referred to as the consultant”)

    

    RECITALS

    

    WHEREAS, company is a
publicly- held corporation with its stock trading on the OTC Bulletin Board
Markets under the symbol: IVDA and

    

    WHEREAS,   Company
desires to engage the services of consultant to represent the company in the
area of  investor’s communications and public relations with existing
shareholders, brokers, dealers, and other investment professionals as to the
company’s current and proposed activities, and to consult with management
concerning such Company activities.

    

    NOW THEREFORE, In
Consideration of the promises and the mutual covenant and agreements hereinafter
set forth, the parties hereto covenant and agree as follows:

    

    
      	
               
      

            	
              1.

            	
              Term
      f Consultancy, Company
      hereby agrees to retain the consultant to act in a consulting capacity to
      the company and the consultant hereby agrees has been  proving
      services to the company commencing on Monday, October 25,
      2010.

            

    

    

    
      	
               
      

            	
              2.

            	
              Duties
      of Consultant,  The
      consultant agrees that it will generally provide the following services
      through its officers and employees during the term specified in section
      1:

            

    

    

    
      	
               
      

            	
              a.

            	
              consult
      and assist the company in developing and implementing appropriate plans
      and means for presenting the company and its business plans, strategy and
      personal to the financial community, and creating the foundation for
      subsequent financial public relations
efforts:

            

    

    
      	
               
      

            	
              b.

            	
              Introduce
      the company to the financial
community.

            

    

    
      	
               
      

            	
              c.

            	
              With
      the cooperation of the company, maintain an awareness during the term of
      this Agreement of the company’s plans, strategy and personal, as they may
      evolve during such a period, and consult and assist the company in
      communicating appropriate information regarding such plans, strategy and
      personnel to the financial
community;

            

    

    
      	
               
      

            	
              d.

            	
              Assist
      and consult the company with respect to its (i) relations with
      stockholders (ii) relations with brokers, dealers, analysts and other
      investment professional, and (iii) financial public
    generally;

            

    

    
      	
               
      

            	
              e.

            	
              Perform
      the functions generally assigned to stockholder relations and public
      relations departments in major corporations, including responding to
      telephone and written inquiries (which may be referred to the consultant
      by the company); assisting in the preparation of press releases for the
      company with the company’s involvement and approval of all press releases,
      reports and communications with or to shareholders, the investment
      community and the general public; consulting with respect to the timing,
      form, distribution and other matters related to such releases, reports and
      communications; and at the company’s request and subject to the company’s
      securing its own rights to the use of its names, marks, and logos,
      consulting with respect to corporate symbols, logos, names, the
      presentation of such symbols, logos and other matters relating to
      corporate image.

            

    

    
      
         

      

      
         

        
          

        

      

      
         

      

    

    
      	
               
      

            	
              f.

            	
              Upon
      the company’s direction and approval, disseminate information regarding
      the company to shareholders, brokers, dealers, and other investment
      community professional and the general investing
  public.

            

    

    
      	
               
      

            	
              g.

            	
              Upon
      the company’s approval conduct meetings, in person or by the telephone,
      with , brokers, dealers, analyst and other investment professionals to
      communicate with them regarding the company’s plans, goals and activities
      the company in preparing for press conferences and other forums involving
      the media, investment professionals and the general investment
      public.

            

    

    
      	
               
      

            	
              h.

            	
              At
      the company’s request , review business plans, strategies, mission
      statements budgets, proposed transactions and other plans for the purpose
      of advising the company of the public relations implications thereof;
      and

            

    

    
      	
               
      

            	
              i.

            	
              Otherwise
      perform as the company’s consultant for public relations with the
      financial professionals.

            

    

    

    
      	
               
      

            	
              3.

            	
              Allocation
      of Time and Energies. The
      consultant herby promises to perform and discharge faithfully the
      responsibilities which may be assigned to the consultant from time to time
      by the officers and dully authorized representatives of the company in
      connection with the conduct of its financial and public relations and
      communication activities, so long as such activities are in compliance
      with the applicable securities laws and regulations. Consultant and staff
      shall diligently and thoroughly provide the consulting services required
      hereunder. Although no specific hours-per day requirement will be
      required, consultant and the company agree that consultant will perform
      the duties set forth herein above in a diligent and professional manner.
      The parties acknowledge and agree that a disproportionately large amount
      of the effort to be expended and the cost to be incurred by the consultant
      and the benefits to be received by the company are expected to occur
      within or shortly after the first two months of the effectiveness of this
      Agreement. It is explicitly understood that consultant’s performance of it
      duties hereunder will in no way be measured by the price of the company’s
      common stock nor the trading volume of the company’s common stock. It is
      also understood that the company is entering into this agreement with
      A.S. Austin
      Company or Andrew
      S. Austin (ASA) a Nevada Corporation and not any individual member
      of ASA and as such
      , consultant will not be deemed
      to have breached this Agreement if any member, officer or director of
      ASA leaves the
      firm or dies or becomes physically unable to perform any meaningful
      activities during the term of this agreement, provided the consultant
      otherwise performs its obligation under this
  Agreement.

            

    

    
      	
               
      

            	
              4.

            	
              Remuneration. As full and
      complete compensation for services in this agreement, the company shall
      compensate ASA as
      follows:

            

    

     

    
      
         

      

      
         

        
          

        

      

      
         

      

    

    4.1 For
undertaking this engagement and for other good and valuable consideration, the
company agrees to Issue to the consultant a “Commencement Bonus”
of  150,000
shares of the company’s common stock (Common Stock) to be delivered to
consultant within five (5) days
business days of  10/25/2010. This commencement bonus shall be
issued to the consultant immediately following the execution of this agreement
and shall, when issued and delivered to consultant, be fully paid and
non-assessable. The company understands and agrees that consultant has foregone
significant opportunities to accept this engagement and that the company derives
substantial benefits from the execution of this agreement and the ability to
announce its relationship with consultant. The 150,000 shares of common stock
issued as a Commencement Bonus, therefore, constitute payments for consultant’s
agreement to consult to the company and are nonrefundable, non-apportionable,
and non-ratable retainer, such shares of common stock are not a prepayment for
future services. If the company decides to terminate this Agreement prior to
02/01/2011 for any
reason whatsoever, it is agreed and understood that consultant will not be
requested or demanded by the company to return any of the shares of common stock
paid to it as Commencement Bonus hereunder.  Further if and in the
event the company is acquired in whole or in part, during the term of this
agreement, it is agreed and understood consultant will not be requested or
demanded by the Company to return any of the 150,000  shares of common
stock paid to it hereunder. It is further agreed that if at any time during the
term of this agreement, the company or substantially all of the assets are
merged with or acquired by another entity, or some other change occurs in the
legal entity that constitutes the company, the consultant shall retain and will
not be requested by the company to return any of the 150,000 shares,
(Commencement Bonus)

    

    4.2 The
Commencement Bonus shares issued pursuant to this agreement shall be issued in
the names of A. S. Austin Company TAX ID# 20-4970311.

    

    4.3 With
each transfer of shares of the common stock to be issued pursuant to this
agreement ( Collectively, the “shares”), company shall cause to be issued a
certificate representing the common stock and a written Opinion of counsel for
the company stating that said shares are validly issued fully paid and non
assessable and that the issuance and eventual transfer of them to consultant has
been dully authorized by the company. Company that all shares issued to
consultant pursuant to this agreement shall have been validly issued, fully paid
and non-assessable and that the issuance and any transfer of them to consultant
shall have been duly authorized by the company’s board of
directors.

    

    4.4
Consultant acknowledges that the shares of common stock to be issued pursuant to
this Agreement (Collectively the “Shares”) have not been registered under the
securities Act of 1933, and accordingly are “restricted securities” within the
meaning of Rule 144 of the act. As such, the shares may not be resold or
transferred unless the company has received an opinion of counsel reasonably
satisfactory to the company that such resale or transfer is exempt from the
registration requirements of the Act.

    

    4.5 Grant
of Warrants. The company shall grant and deliver to A. S. Austin Company
warrants (the Warrants) to purchase up to 100,000 shares of the common stock
(the Common Stock). The warrants shall be exercisable at any time  or
from time to time commencing on  The grant date ( The signing of this
agreement)  at an exercise price of $ 1.00 ( One Dollar) per
share, subject to customary stock splits and the like and payable in cash
(including check, bank draft or money order). The warrants shall carry a 3 year
term from the signing of this agreement.

    
      
         

      

      
         

        
          

        

      

      
         

      

    

    4.6 In
connection with the acquisition of the shares, hereunder, the consultant
represents and warrants to the company, to the best of its/his knowledge, as
follows.

    

    
      	
               
      

            	
              a.

            	
              Consultant
      acknowledges that the consultant has been afforded the opportunity to ask
      questions of and receive answers from duly authorized officers and other
      representatives of the company concerning an investment in the shares and
      any additional information which the consultant has
    requested.

            

    

    
      	
               
      

            	
              b.

            	
              Consultant’s
      investment in restricted securities is reasonable in relation to the
      consultant’s net worth, which is in excess of ten (10) times the
      consultant’s cost basis in shares. Consultant has had experience in
      investments in restricted and publicly traded securities, and consultant
      has had experience in investments in speculative securities and other
      investments which involve the risk of loss of investments. Consultant
      acknowledges that an investment in the shares is speculative and involves
      the risk of loss. Consultant has the request knowledge to assess the
      relative merits and risk of this investment without the necessity of
      relying upon other advisors, and consultant can afford the risk of loss of
      his entire investment in the shares. Consultant is (i) an accredited
      investor as that term is defined in Regulation D promulgated under the
      Securities Act of 1933, and (ii) a purchaser described in section 25102(f)
      (2) of the California Corporate Securities Law of 1968, as
      amended.

            

    

    
      	
               
      

            	
              c.

            	
              Consultant
      is acquiring the shares for the consultants own account for long –term
      investment and not with a view toward resale or distribution thereof
      except in accordance with applicable
laws.

            

    

    

    4.7
Additionally, for a period of two years after the effective date hereof, should
the company make any public offering of its securities pursuant to an effective
registration statement under the securities act of 1933 or 1934 as
amended?  Consultant shall be entitled, and the company agrees to
include in such registration any or all of the common stock given to consultant
by the company as consideration hereunder (commonly referred to as “Piggyback
Registration Rights”). Such piggyback registration rights include, at the
consultants option registration on Form S-1. All such registration rights shall
be subject to customary market stand – off and underwriter cutback
provisions.

    

    
      	
               
      

            	
              5.

            	
              Non-Assignably
      of services; Consultant’s services under this contract are offered
      to company only and may not be assigned by company to any entity with
      which company merges or which acquires the company or substantially all or
      its assets. In the event of such merger or acquisition, all compensation
      to consultant herein under the schedules set forth herein
      remain  due and payable, and any compensation received by the
      consultant may be retained in the entirely by consultant, all without any
      reduction or pro-rating and shall be considered and remain fully paid and
      non-assessable.

            

    

    
      
         

      

      
         

        
          

        

      

      
         

      

    

    Not
withstanding the non-assignability of consultants services, company shall assure
that in the event of any merger, acquisition or similar change in form of
entity, that its successor entity shall agree to complete all obligation to
consultant, including the provision and transfer of all compensation herein, and
the perseveration of the value thereof consistent with the rights granted to
consultant by the company herein, and to shareholders.

    

    6. Expenses:
Consultant agrees to pay for all its expenses (phone, mailing, labor, etc.)
other than extraordinary items (travel required bi/or specifically requested by
the company, luncheons or Dinners to large groups of investments professionals,
mass faxing to a sizable percentage of the company’s constituents, investor
conference calls, print advertisements in publications, etc.) approved by the
company prior to its incurring an obligation for reimbursement.

    

    7. Indemnification
  The Company warrants and represents that all oral
communications written documents or material furnished to consultant by the
company with respect to financial affairs operations profitability and strategic
planning of the company are accurate and consultant may rely upon the accuracy
thereof without independent investigation. The company will protect, indemnify
and hold harmless consultant against any claims or litigation including any
damages, liability, cost, and reasonable attorneys fees as incurred with respect
thereto resulting from consultants communication or dissemination of any said
information, documents or materials excluding any such claims or litigation
resulting from consultants communication or dissemination of information not
provided or authorized by the company.

    

    8. Representations Consultant
represents that it is not required to maintain any licenses and registrations
under federal or any state regulations necessary to perform the services set
forth herein. Consultant acknowledges that to the best of its knowledge the
performance of services set forth under this agreement will not violate any rule
or provision of any regulatory agency having jurisdiction over consultant.
Consultant acknowledges that to the best of its knowledge, consultant and its
officers and directors are not subject to any investigation, claim, decree or
judgment involving and violation of the SEC or securities laws. Consultant
further acknowledges that it is not a security Broker Dealer or a registered
investment advisor. Company acknowledges that to the best of its knowledge that
it has not violated any rule or provision of any regulatory agency having
jurisdiction over the company. Company acknowledges that to the best of its
knowledge company is not the subject of any investigation, claim, degree or
judgment involving any violation of the SEC or securities laws.

    

     9.
Legal
Representations The Company acknowledges
that it has been represented by independent legal counsel in the preparation of
the agreement. Consultant represents that it has consulted with independent
legal counsel and /or tax, financial and business advisors to the extent the
consultant deemed necessary.

    

    10. Status as
Independent Contractor Consultant’s engagement
pursuant to this agreement shall be as independent contractor, and not as an
employee, officer or other agent of the company. Neither party to this agreement
shall represent or hold itself out to be the employer of the other. Consultant
further acknowledges the consideration provided hereinabove is a gross amount of
consideration and that the company will not withhold  from such
consideration any amounts as to income taxes, social security payments or any
other payroll taxes. All such income taxes and other such payment shall be made
or provided for by Consultant and the Company shall have no responsibility or
duties regarding such matters. Neither the company or the Consultant possess the
authority to bind each other in any agreements without the express written
consent of the entity to be bound.

    
      
         

      

      
         

        
          

        

      

      
         

      

    

    11. Attorney’s
Fee If any legal action or any arbitration or other proceeding is brought
for the enforcement of interpretation of this Agreement or because of an alleged
dispute, breach, default or misrepresentation in connection with or related to
this agreement the successful or prevailing party shall be entitled to recover
reasonable attorneys fees and other cost in connection with that action or
proceeding in addition to any other relief to which it or they may be
entitled.

    

    12.
Waiver: The waiver by either of a breach or any provision of this
Agreement by the other party shall not operate or be construed as a waiver of
any subsequent breach by such other party.

    

    13. Notices:
All notices, requests and other communications hereunder shall be deemed to be
duly given if sent by U.S. postage prepaid, addressed to the other party at the
address set forth herein below.

    

    Company:  Iveda Corp

    Contact
Person: Steven G. Wollach,
CFO

    Address:
1201 South Alma School
Road

    City:
Mesa

    State:
AZ

    Zip: 85210

    

    Consultant:

    A.S.
Austin Company/  Andrew S. Austin

    1265
Avocado Blvd# 104-402

    El Cajon,
Ca 92020

    

    It is understood that either party may
change the address to which notices for it shall be addressed by providing
notice of such a change to the other party in the manner set forth in this
paragraph.

    

    14. Choice of Jurisdiction and
Venue: This agreement shall be governed by, construed and enforced in
accordance with the laws of California. The parties agree that San Diego County,
Ca will be the venue of any dispute and will have jurisdiction over all
parties.

    

    15. Arbitration: Any controversy
or claim arising out of or relating to this agreement, or the alleged breach
thereof or relating to consultants activities or remuneration under this
agreement shall be binding arbitration in California. In accordance with the
applicable rules of the American Arbitration Association, and judgment on the
award rendered by the arbitrator(s) shall be binding on the parties and may be
entered in any court having jurisdiction as provided by paragraph 14 herein. The
provisions of Title 9 of part 3 of the California Code of Civil procedure,
including section 1283.05 and successor statutes, permitting expanded discovery
proceedings shall be applicable to all disputes that are arbitrated under this
paragraph.

    
      
         

      

      
         

        
          

        

      

      
         

      

    

    16. Complete
Agreement:
This Agreement contains the entire agreement of the parties relating to
the subject matter hereof. This Agreement and its terms may not be changed
orally but only by an agreement in writing signed by the party against whom
enforcement of any waiver, change, modification, extension or discharge is
sought.

    

    AGREED
TO:

    

    
      
        
          
            
              
                
                  
                    
                      
                        
                          
                            
                              	
                                      “COMPANY
      “

                                    	
                                      Iveda
      Corp

                                    
	 
      	 
      
	
                                      Date:     10/25/2010

                                    	
                                      By

                                    	
                                      /s/DAVID LY

                                    
	 	 	President
      & CEO
	 
      	 
      
	
                                      “CONSULTANT”

                                    	
                                      A.S.
      AUSTIN COMPANY

                                    
	 
      	 
      
	
                                      Date:      10/25/2010

                                    	
                                      By:

                                    	
                                      /s/ANDREW S. AUSTIN

                                    
	 
      	Andrew
      S. Austin,
PresidentOperating
Level Agreement (OLA) for

     

    Iveda
Solutions, Digital Ally and Tecnología y 
Diagnósticos del Norte S.A. de
C.V. (TDN) in

Support of Servicio
de Administracion Tributaria

    (SAT)

    
    

    Version
1.0

       

    Contents

    
      
        
          	
                  General
      Overview

                	 	
                  2

                
	
                  Terms
      and Conditions

                	 	
                  3

                
	
                  Supported
      Services and Replacement Units

                	 	
                  4

                
	
                  Party
      Responsibilities

                	 	
                  5

                
	
                  Service
      Measures and Reporting

                	 	
                  7

                
	
                  Signatures
      of Approval

                	 	
                  7

                
	
                  Version
      History

                	 	
                  8

                
	
                  Appendix
      A: Incidents and Escalations

                	 	
                  9

                
	
                  Appendix
      B: Procedure Flowchart

                	 	
                  10

                
	
                  Appendix
      C: Service Enhancements and Change Management

                	 	
                  12

                

        

      

    

     

    
      
        
          
            
              
                
                  	
                          Rev.
      11/11/2010

                        	
                          1

                        	
                          Service
      Life Cycle
Management

                        

                

              

            

          

        

      

    

    
      
         

      

      
        
        

        
          

        

      

      
         

      

    

     

    
      General
Overview

         

    

    This
Operating Level Agreement (OLA) documents the support services provided by Iveda
Solutions, Digital Ally and Tecnología y Diagnósticos del Norte S.A. de C.V.
(TDN) for support
of Servicio de
Administracion Tributaria (SAT). The ultimate
objective of this Agreement is to document internal support-group services and
processes to ensure high-quality and timely delivery of Video Hosting, Video
Archive and Remote Data Retrieval Services to customers in the SAT community. This
OLA directly addresses the Video Hosting, Video Archive, In-Car Video
Recordings, Software for Computer Viewing,  and Remote Data Retrieval
Services structure required to support Customer SAT requirements. For
details on Customer requirements, see related Service Level Agreement
(SLA).

       

    Iveda
Solutions, Digital Ally and Tecnología y Diagnósticos del Norte S.A. de C.V.
(TDN) will provide SAT a single point of
reporting problems with products and services covered in this OLA, using an
online trouble ticketing system.

     

    Parties

     

    The
parties affected by this OLA are:

    
    

    
      	
               
      

            	
              ·

            	
              Iveda
      Solutions

            

    

    
      	
                   
      

            	
              ·

            	
              Digital
      Ally, Inc.

            

    

    
      	
               
      

            	
              ·

            	
              Tecnología
      y Diagnósticos del Norte S.A. de C.V.
(TDN)

            

    

    
      	
               
      

            	
              ·

            	
              Servicio de
      Administración Tributaria
(SAT)

            

    

     

    Environment

     

    The
support environment consists of the mobile video device located on a vehicle
owned and operated by SAT and the video
hosting and archiving environment owned and operated by Iveda
Solutions.  The monitoring stations owned and operated by SAT are not covered in
this agreement.

    

    The video
device consists of a DVM unit containing an internal backward facing camera and
an external forward facing camera, In-Car Video Recordings, supplied and
supported by Digital Ally and the video convertor and mobile router (SVC-1002)
and Software for Computer Viewing, supplied and supported by Iveda
Solutions.

    

    The video
hosting and archiving infrastructure consists of video servers and video storage
devices.

     

    
      	
              Rev.
      11/11/2010

            	
              2

            	
              Service
      Life Cycle Management

            

    
 

    
      
         

      

      
        
        

        
          

        

      

      
         

      

    

     

    Contact
Information

     

    
    

    
      
        
          
            
              
                
                  
                    
                      	Iveda
      Solutions	 	Digital
      Ally	 	TDN
	 	 	 	 	 
	
                              Contact

                            	 	
                              Contact

                            	 	
                              Contact

                            
	
                              Jim
      Berglund

                              Operations
      Manager

                              jberglund@ivedasolutions.com

                              480-307-8723

                            	 	
                              Marlon
      Jinks

                              Sales
      Support Engineer

                              Marlon.jinks@digitalallyinc.com

                              913-814-7774

                            	 	
                              Armando
      Canseco

                              Primary
      Contact for Device Maintenance

                              armandocanseco@yahoo.com

                              210-681-6262

                              011525553514957

                            

                    

                  

                

              

            

          

        

      

    

     

    
      Terms
and Conditions

    

     

    Agreement
Period

     

    This
Agreement is valid from the effective date below and remains in effect
throughout the life span of the services supported.

    

    Effective
date:  September 10, 2010

     

    Agreement
Review

     

    A
representative of any of the parties (see Parties) may submit a written
request for review of the Agreement to the designated review process owner at
any time. The Agreement should be reviewed annually. In the absence of the
completion of a review, the current Agreement will remain in effect. The review
process owner will incorporate revisions into the Agreement if all parties
mutually agree to the proposed changes.

    

    
      	  	
              Last
      review:

            	
              Next
      review:  March 10, 2011

            

    

     

    Hours
of Coverage

     

    The
procedures in this Agreement are followed from 8:00 A.M. to 5:00 P.M. Monday
through Friday Arizona Time (except on holidays).

    

    Holidays:

    

    
      	
               
      

            	
              ·

            	
              New
      Year’s Day

            

    

    
      	
               
      

            	
              ·

            	
              Memorial
      Day

            

    

    
      	
               
      

            	
              ·

            	
              Independence
      Day

            

    

    
      	
               
      

            	
              ·

            	
              Labor
      Day

            

    

    
      	
               
      

            	
              ·

            	
              Thanksgiving
      Day

            

    

    
      	
               
      

            	
              ·

            	
              Christmas
      Day

            

    

     

    
      	
              Rev.
      11/11/2010

            	
              3

            	
              Service
      Life Cycle Management

            

    

     

    
      
         

      

      
        
        

        
          

        

      

      
         

      

    

     

    Service
Goals

     

    Iveda
Solutions, Digital Ally, or TDN will respond via email message to each SAT issue
submitted through the online trouble ticketing system within:

    

    
      	
               
      

            	
              ·

            	
              30
      minutes for issues classified as
critical.

            

    

    
      	
               
      

            	
              ·

            	
              Four
      hours (during business hours) for issues classified as high
      priority.

            

    

    
      	
               
      

            	
              ·

            	
              Eight
      hours (during business hours) for issues classified as medium
      priority.

            

    

    
      	
               
      

            	
              ·

            	
              Eight
      hours (during business hours) for issues classified as low
      priority.

            

    

       

    
      
        
          
            
              
                
                  	
                          Priority

                        	 	
                          Response
      time

                        	 	
                          Resolution
      Time

                        
	
                          Low        (4)

                        	 	
                          8
      hours

                        	 	
                          7
      Calendar Days

                        
	
                          Medium  (3)

                        	 	
                          8
      hours

                        	 	
                          2
      Business Days

                        
	
                          High       (2)

                        	 	
                          4
      hours

                        	 	
                          1
      Business Day

                        
	
                          Critical   (1)

                        	 	
                          30
      minutes

                        	 	
                          ASAP/24
      hours maximum

                        
	
                          Response
      times listed are in business
hours.

                        

                

              

            

          

        

      

    

    

    A
resolution may not be available at the time SAT contacts Iveda
Solutions, Digital Ally, or TDN in which case Iveda Solutions, Digital Ally or
TDN will attempt to estimate the “time to resolution.”

    

    All
groups involved will mutually determine an issue’s priority classification. See
Appendix A for specific
escalation response goals.

    

    Sample
issues are documented in Appendix A: Incidents.

    

    Mobile
Video Units will be installed at a minimum rate of 7 vehicles per
week.  The maximum (up to 130) installations must be completed within
4 months from September 10, 2010.

    

    Repairs
or replacements for malfunctioning video components (care maintenance) in the
vehicles must be completed within 48 hours from the time of the
request.  Completion of repairs or replacements must be completed
within 72 hours of the request for vehicles located in foreign locations. All
requests requiring a device replacement for resolution will spawn a change
request to complete the replacement process.  The formal change
process allows SAT to schedule the
replacement of the device and formalizes the process to update the SAT asset database
with the updated serial numbers of the new devices associated with each SAT
vehicle.

     

    
      Supported
Services and Replacement Units

    

     

    Hardware/Services
Provided 

     

    
      	
               
      

            	
              ·

            	
              One
      DVM unit with internal backward facing camera and external forward facing
      camera.

            

    

    
      	
               
      

            	
              ·

            	
              A
      video converter and mobile router
(SVC-1002)

            

    

    
      	
               
      

            	
              ·

            	
              24x7
      video hosting

            

    

    
      	
               
      

            	
              ·

            	
              Access
      to 3 months of video archiving

            

    

     

    
      	
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              ·

            	
              Remote
      Data Retrieval

            

    

    
      	
               
      

            	
              ·

            	
              Video
      Manager 2 Back Office Software

            

    

    
      	
               
      

            	
              ·

            	
              In-Car
      Video Recordings

            

    

    

    Iveda Solutions agrees to
provide technical support to users in SAT experiencing
technical problems or questions with:

    

    
      	
               
      

            	
              ·

            	
              SVC-1002
      units

            

    

    
      	
               
      

            	
              ·

            	
              Access
      to video hosting

            

    

    
      	
               
      

            	
              ·

            	
              Access
      to video archives

            

    

    
      	
               
      

            	
              ·

            	
              Remote
      Data Retrieval

            

    

    

    Digital Ally agrees to provide
technical support to users in SAT experiencing
technical problems or questions with:

    

    
      	
               
      

            	
              ·

            	
              DVM
      units and external camera

            

    

    
      	
               
      

            	
              ·

            	
              In-Car
      Video Recordings

            

    

    
      	
               
      

            	
              ·

            	
              Video
      Manager 2 Back Office Software

            

    

    

    TDN agrees to install
replacements for any malfunctioning devices listed below:

    

    
      	
               
      

            	
              ·

            	
              SVC-1002
      units

            

    

    
      	
               
      

            	
              ·

            	
              DVM
      units and external camera

            

    

    
      	
               
      

            	
              ·

            	
              In-Car
      Video Recordings

            

    

    
      	
               
      

            	
              ·

            	
              Video
      Manager 2 Back Office Software

            

    

     

    Replacement
Units

    
    

    SAT will be charged
the full replacement cost for DVM and SVC-1002 units if outside of warranty
period or if lost or stolen.  No charge for replacement of damaged
units inside warranty period.  No charge for repairing supported
services consisting of video hosting, video archive, In-Car Video recordings,
and remote data retrieval.

     

    
      Party
Responsibilities

    

    
    

    Iveda
Solutions 

    
    

    Iveda
Solutions agrees to:

    

    
      	
               
      

            	
              ·

            	
              Meet
      response times associated with the priority assigned to
      issues.

            

    

    
      	
               
      

            	
              ·

            	
              Generate
      and share with SAT periodic
      reports to monitor compliance with service goals (see Service
      Goals).

            

    

    
      	
               
      

            	
              ·

            	
              Maintain
      appropriately trained staff.

            

    

     

    
      	
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              ·

            	
              Schedule
      maintenance (downtime) between 1:00 A.M. and 4:00 A.M. MST unless
      circumstances warrant performing maintenance at another time which must be
      pre-approved by SAT.

            

    

    
      	
               
      

            	
              ·

            	
              Communicate
      in writing (e-mail) with SAT regarding
      issues involving change management (see Change
      Management).

            

    

     

    Digital
Ally

       

    Digital
Ally agrees to:

    

    
      	
               
      

            	
              ·

            	
              Meet
      response times associated with the priority assigned to
      issues.

            

    

    
      	
               
      

            	
              ·

            	
              Generate
      and share with SAT periodic
      reports to monitor compliance with service goals (see Service
      Goals).

            

    

    
      	
               
      

            	
              ·

            	
              Maintain
      appropriately trained staff.

            

    

    
      	
               
      

            	
              ·

            	
              Communicate
      in writing (e-mail) with SAT regarding
      issues involving change management (see Change
      Management).

            

    

     

    Tecnología
y Diagnósticos del Norte S.A. de C.V. (TDN)

    
    

           TDN
agrees to:

    

    
      	
               
      

            	
              ·

            	
              Meet
      response times associated with the installation and replacement schedule
      agreed to with SAT.

            

    

    
      	
               
      

            	
              ·

            	
              Generate
      and share with SAT periodic
      reports to monitor compliance with service goals (see Service
      Goals).

            

    

    
      	
               
      

            	
              ·

            	
              Maintain
      appropriately trained staff.

            

    

    
      	
               
      

            	
              ·

            	
              Schedule
      installation (downtime) as pre-approved by SAT for
      installations or as approved by SAT in a formal
      change request for maintenance
(repairs).

            

    

    
      	
               
      

            	
              ·

            	
              Communicate
      in writing (e-mail) with SAT regarding
      issues involving change management (see Change
      Management).

            

    

    
      	
               
      

            	
              ·

            	 
 

    

    
      	
               
      

            	
              ·

            	
              Be
      willing and available to provide critical information within 15 minutes of
      receiving a request for information from Iveda Solutions or Digital Ally
      seeking to resolve an SAT
      issue.

            

    

     

    
      	
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    Responsibility
Assignment Matrix

        

    
      
        
          
            
              
                
                  
                    
                      
                        
                          
                            
                              
                                
                                  
                                    
                                      
                                        
                                          
                                            
                                              
                                                
                                                  
                                                    	 
      	 
      	
                                                            Activities
      / Role

                                                          
	
                                                            Business

                                                          	 
      	
                                                            DVM

                                                          	 
      	
                                                            SVC-1002

                                                          	 
      	
                                                            Hosting

                                                          	 
      	
                                                            Access

                                                          	 
      	
                                                            Retrieval

                                                          	 
      	
                                                            OS
      Maintenance

                                                          
	
                                                             SAT

                                                          	 
      	
                                                             I,S

                                                          	 
      	
                                                            I,S

                                                          	 
      	 
      	 
      	 
      	 
      	 
      	 
      	
                                                            I,S 

                                                          
	
                                                             IS

                                                          	 
      	 
      	 
      	
                                                            R,A

                                                          	 
      	
                                                            R,A

                                                          	 
      	
                                                            R,A

                                                          	 
      	
                                                            R,A

                                                          	 
      	
                                                            R,A,I

                                                          
	
                                                             DA

                                                          	 
      	
                                                            R,A

                                                          	 
      	 
      	 
      	 
      	 
      	 
      	 
      	 
      	 
      	 
      
	
                                                            TDN

                                                          	
                                                              

                                                          	
                                                            R,A

                                                          	
                                                              

                                                          	
                                                            R,A

                                                          	
                                                              

                                                          	 
      	
                                                              

                                                          	 
      	
                                                              

                                                          	 
      	
                                                              

                                                          	 
      

                                                  

                                                

                                              

                                            

                                          

                                        

                                      

                                    

                                  

                                

                              

                            

                          

                        

                      

                    

                  

                

              

            

          

        

      

    

    

    
      
        
          	
                  Key:

                	
                  Business:

                	 	
                  Role:

                
	
                    
      

                	
                  SAT

                	 	
                  R –
      Responsible

                
	 
      	
                  IS
      – Iveda Solutions

                	 	
                  A –
      Accountable

                
	 
      	
                  DA
      – Digital Ally

                	 	
                  I –
      Input Required

                
	 
      	
                  TDN

                	 	
                  S –
      Sign-off Required

                

        

      

    

     

    
      	
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    Service
Measures and Reporting

     

    On behalf
of Iveda Solutions, Digital Ally, and TDN, Jim Berglund will provide SAT with the following
reports in the intervals indicated.

    

    
      
        
          
            
              
                
                  
                    
                      
                        
                          
                            	
                                    Report
      name

                                  	 	
                                    Reporting
      interval

                                  	 	
                                    Delivery

                                    method

                                  	 	
                                    Responsible
      party

                                  
	
                                    Service
      Availability

                                  	 	
                                    monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital Ally

                                  
	
                                    Service
      Delivery

                                  	 	
                                    monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital Ally/TDN

                                  
	
                                    Number
      of customer incidents reported

                                  	 	
                                    monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital Ally/TDN

                                  
	
                                    Number
      of incidents resolved

                                  	 	
                                    monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital Ally/TDN

                                  
	
                                    Number
      of incidents open

                                  	 	
                                    monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital Ally/TDN

                                  
	
                                    Time
      to resolve tickets by severity

                                  	 	
                                    monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital Ally/TDN

                                  
	
                                    Accounts
      created

                                  	 	
                                    Daily/monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions

                                  
	
                                    Customer
      Satisfaction

                                  	 	
                                    Monthly

                                  	 	
                                    email

                                  	 	
                                    Iveda
      Solutions/Digital
Ally/TDN

                                  

                          

                        

                      

                    

                  

                

              

            

          

        

      

    

     

    Signatures
of Approval

       

    By
signing below, all parties agree to the terms and conditions described in this
Agreement.

    

    Review
Process Owner

    
      
        
          
            
              
                
                  
                    
                      	
                              Name

                            	 	
                              Title

                            	 	
                              Signature

                            	 	
                              Date

                            
	
                              Jim
      Berglund

                            	 	
                              Iveda
      Solutions

                              Operations
      Manager

                            	 	 
      	 	 
      

                    

                  

                

              

            

          

        

      

    

    

    Iveda
Solutions

    
      
        
          
            
              
                
                  
                    
                      	
                              Name

                            	 	
                              Title

                            	 	
                              Signature

                            	 	
                              Date

                            
	
                              Luz
      Berg

                            	 	
                              Iveda
      Solutions

                              Chief
      Operating Officer

                            	 	 
      	 	 
      

                    

                  

                

              

            

          

        

      

    

    

    Digital
Ally

    
      
        
          
            
              
                
                  
                    
                      	
                              Name

                            	 	
                              Title

                            	 	
                              Signature

                            	 	
                              Date

                            
	
                              Ken
      McCoy

                            	 	
                              Vice
      President, Sales & Marketing

                            	 	 
      	 	 
      

                    

                  

                

              

            

          

        

      

    

    

    Tecnología
y Diagnósticos del Norte S.A. de C.V.

    
      
        
          
            
              
                
                  
                    
                      	
                              Name

                            	 	
                              Title

                            	 	
                              Signature

                            	 	
                              Date

                            
	
                              Armando
      Canseco

                            	 	
                              Primary
      Contact for Device Maintenance

                            	 	 
      	 	 
      

                    

                  

                

              

            

          

        

      

    

     

    
      	
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      Version
History

    

    
    

    
      
        
          
            
              
                
                  
                    
                      
                        	
                                Date

                              	 	
                                File
      name

                              	 	
                                File
      location

                              	 	
                                Responsible
      party or

                                revision
      initiator

                              
	
                                Version
      1.0

                              	 	
                                Iveda
      Solutions Digital Ally and TDN OLA for support of SAT.doc

                              	 	
                                \\Lawnorder\Sales\Customers\SAT

                              	 	
                                Luz
      Berg

                              
	 
      	 	 
      	 	 
      	 	 
      
	 
      	 	 
      	 	 
      	 	 
      
	 
      	 	 
      	 	 
      	 	 
      

                      

                    

                  

                

              

            

          

        

      

    

     

    
      	
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              Service
      Life Cycle Management

            

 

    
      
         

      

      
        
        

        
          

        

      

      
         

      

    

     

    Appendix
A: Incidents and Escalations

     

    Reporting
Incidents

     

    SAT first consults the
troubleshooting guide and knowledge base within SysAid. If the troubleshooting
guide or the knowledgebase do not resolve the issue SAT contacts either their
internet service provider or submits an incident ticket to the trouble ticketing
system.  SAT uses the troubleshooting guide and SysAid training
document to select the appropriate device or service for the incident
ticket.  Iveda Solutions or Digital Ally either solve the issue
remotely, or contact TDN with instructions on how to resolve the
issue.

     

    Escalation
Path

    

    Iveda
Solutions

    If the
problem is not resolved to the satisfaction of the customer

    Jim
Berglund – Operations Manager to be contacted – 001480-307-8723

    jberglund@ivedasolutions.com

    Still not
resolved

    Luz Berg
– Chief Operations Officer to be contacted – 001480-307-8700

    lberg@ivedasolutions.com

    Still not
resolved

    David Ly
– Chief Executive Officer to be contacted – 001480-307-8700

    dly@ivedasolutions.com

    

    Digital
Ally

    If the
problem is not resolved to the satisfaction of the customer

    Mark
Gordon or Marlon Jinks to be contacted – 001913-814-7774

    Mark.gordon@digitalallyinc.com; marlon.jinks@digitalallyinc.com

    Still not
resolved

    Larry
Dado or Jeff Oost to be contacted – 001913-814-7774

    Larry.dado@digitalallyinc.com; jeff.oost@digitalallyinc.com

    Still not
resolved

    Darrin
McCoy to be contacted – 001913-814-7774

    Darrin.mccoy@digitalallyinc.com

    Still not
resolved

    Ken McCoy
to be contacted – 001913-814-7774

    Ken.mccoy@digitalallyinc.com

    Still not
resolved

    Steve
Phillips to be contacted – 00913-814-7774

    Steve.phillips@digitalallyinc.com

    Still not
resolved

    Stan Ross
to be contacted – 00913-814-7774

    Stan.ross@digitalallyinc.com

    

    TDN

    If the
problem is not resolved to the satisfaction of the customer

    Armando
Canseco to be contacted – 210-681-6262 (TX) or 011525553514957

    armandocanseco@yahoo.com

     

    
      	
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    Appendix
B: Procedure Flowchart

    

    

     

    
      	
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      Life Cycle Management

            

    
 

    
      
         

      

      
        
        

        
          

        

      

      
         

      

    

    
    

    Appendix
C: Service Enhancements and Change Management

     

    Service
Enhancements (initiated by SAT)

     

    Services
(as opposed to incidents; see Reporting Incidents) are planned activities that
SAT knows will
be required at some time in the future. SAT should
request services by sending an e-mail message to satsupport@ivedasolutions.com or support@digitalallyinc.com 
at minimum 14 days
in advance.

    

    Iveda
Solutions or Digital Ally will respond to requests for service received with
appropriate advance notice within 1 business day.

     

    Change
Management (initiated by Iveda Solutions or Digital Ally)

     

    Change
management refers to any event that alters the existing state of a Customer’s
production services, including software, hardware, networks and facilities.
Iveda Solutions and Digital Ally seek to minimize disruption of services by
using a standard process to communicate and implement changes.

    

    
      
        
          
            
              
                
                  
                    
                      
                        
                          
                            
                              
                                
                                  	
                                          Service Provider 

                                          Change

                                          Management 

                                        	 	
                                          Business impact

                                        	 	
                                          Customer notification and

                                          confirmation

                                        	 	
                                          Examples

                                        
	
                                          Planned

                                        
	
                                          Standard

                                        	 	
                                          Minor
      or repetitive changes considered part of the normal workflow with no
      affect on Customer’s business

                                        	 	
                                          None.

                                        	 	
                                          Password
      resets

                                        
	 	 	 	 	 	 	 
	
                                          Minor

                                        	 	
                                          Small
      changes that have a documented and proven implementation process with
      little
      impact to the Customer’s business.

                                        	 	
                                          Service
      Providers will advise Customer daily. Also in a monthly
      report.  Unconfirmed notification to Customer is
      acceptable.

                                        	 	
                                          New
      account requests.  New installations of video
      units.  Replacement of failed devices in
    vehicles.

                                        
	 	 	 	 	 	 	 
	
                                          Moderate

                                        	 	
                                          Changes that may have a broad business
      impact.

                                        	 	
                                          Service
      Providers will advise Customer five working days in advance. Customer
      must
      confirm notification.

                                        	 	
                                          Installing
      patches on server.

                                        
	 	 	 	 	 	 	 
	
                                          Major

                                        	 	
                                          Changes
      that may have a significant
      impact to Customer business.

                                        	 	
                                          Service
      Providers will advise Customer ten working days in advance. Customer must
      confirm notification.

                                        	 	
                                          New
      OS or version upgrade, local upgrade in network
      infrastructure.

                                        
	 	 	 	 	 	 	 
	
                                          Unplanned

                                        
	
                                          Critical
      (After-hours)

                                        	 	
                                          Changes
      that must be performed in order to correct a faulty service having some
      impact on Customer’s business. Impact to business does not warrant
      immediate correction.

                                        	 	
                                          Service
      Providers will advise Customer as soon as possible after knowing such a
      change is required. Confirmed notification is preferred.

                                        	 	
                                          Hung
      process on a server – needs to be corrected before next backup is
      scheduled.

                                        
	 	 	 	 	 	 	 
	
                                          Emergency
      (Immediate)

                                        	 	
                                          Changes
      that must be performed in order to correct a faulty service having a major
      impact on Customer’s business. Impact to business requires
      immediate resolution.

                                        	 	
                                          Service
      Providers will advise Customer after change implementation. Confirmed
      notification is preferred.

                                        	 	
                                          Virus
      attack on network.  Disk drive
  failure.

                                        

                                

                              

                            

                          

                        

                      

                    

                  

                

              

            

          

        

      

    

     

    
      	
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