Document:

Form of Directors' and Officers' Indemnification Agreement

 
Exhibit 10.17

 
PORTAL SOFTWARE, INC. 
INDEMNIFICATION AGREEMENT 
 
THIS INDEMNIFICATION AGREEMENT (this “Agreement”) is made and entered into this «Day» day of
«MoYear» by and between Portal Software, Inc., a Delaware corporation (the “Company”), and «Name» (“Indemnitee”). 
 
WHEREAS, Indemnitee, a member of the Board of Directors (the “Board”) or an officer, employee or agent of the Company,
performs a valuable service in such capacity for the Company; 
 
WHEREAS, both the Company and the Indemnitee recognize the increased risk of litigation and other claims being asserted against officers, directors, employees and agents of public companies; 
 
WHEREAS, the stockholders of the Company have adopted
Bylaws (the “Bylaws”) providing for the indemnification of the officers, directors, employees and agents of the Company to the maximum extent authorized by the Code (as defined below); 
 
WHEREAS, the Bylaws and the Code, by their
non-exclusive nature, permit contracts between the Company and the members of its Board, officers, employees or agents with respect to indemnification of such directors, officers, employees or agents; 
 
WHEREAS, in accordance with the authorization as
provided by the Code, the Company either has purchased and presently maintains or intends to purchase and maintain a policy or policies of Directors and Officers Liability Insurance (“D & O Insurance”) covering certain liabilities
which may be incurred by its directors and officers in the performance of their duties as directors and officers of the Company; 
 
WHEREAS, as a result of developments affecting the terms, scope and availability of D & O Insurance there exists general
uncertainty as to the extent of protection afforded members of the Board or officers, employees or agents by such D & O Insurance and by statutory and bylaw indemnification provisions; and 
 
WHEREAS, in recognition of the Indemnitee’s need
for (i) substantial protection against personal liability, and (ii) specific contractual assurance that the protection promised by the Bylaws will be available to the Indemnitee, regardless of, among other things, any amendment to or revocation of
the Bylaws or any change in the composition of the Board or acquisition transaction relating to the Company, the Company wishes to provide for the indemnification of the Indemnitee and to advance expenses to the Indemnitee to the fullest extent
permitted by law and as set forth in this Agreement, and, to the extent such insurance is 
 

 
maintained by the Company, to
provide for the continued coverage of the Indemnitee under the Company’s D & O Insurance; 
 
NOW, THEREFORE, in consideration of Indemnitee’s continued service as a director, officer, employee or agent after the date
hereof, and for other good and valid consideration, the receipt and adequacy of which is hereby acknowledged, the parties hereto agree as follows: 
 
1.    Certain Definitions. 
 
(a) A “Change in Control” shall be deemed to have occurred if: 
 
(i) any “person,” as such term is
used in Sections 13(d) and 14(d) of the Securities Exchange Act of 1934, as amended, and the rules and regulations thereunder (the “Exchange Act”), other than (a) a trustee or other fiduciary holding securities under an employee benefit
plan of the Company; (b) a corporation owned, directly or indirectly, by the stockholders of the Company in substantially the same proportions as their ownership of stock of the Company; or (c) any current beneficial stockholder or group, as defined
by Rule 13d-5 of the Exchange Act, including the heirs, assigns and successors thereof and any “person” formed primarily for such current beneficial stockholder’s or group’s or his, her or its spouse’s or lineal
descendants’ estate planning purposes, of beneficial ownership, within the meaning of Rule 13d-3 of the Exchange Act, of securities possessing more than 50% of the total combined voting power of the Company’s outstanding securities;
hereafter becomes the “beneficial owner,” as defined in Rule 13d-3 of the Exchange Act, directly or indirectly, of securities of the Company representing 20% or more of the total combined voting power represented by the Company’s then
outstanding Voting Securities; or 
 
(ii) the stockholders of the Company approve a merger or consolidation of the Company with any other corporation, other than a merger or consolidation which would result in the Voting Securities of the Company outstanding immediately
prior thereto continuing to represent (either by remaining outstanding or by being converted into Voting Securities of the surviving entity) at least 80% of the total voting power represented by the Voting Securities of the Company or such surviving
entity outstanding immediately after such merger or consolidation, or the stockholders of the Company approve a plan of complete liquidation of the Company or an agreement for the sale or disposition by the Company, in one transaction or a series of
transactions, of all or substantially all of the Company’s assets. 
 
(b) “Code” shall mean the General Corporation Law of the State of Delaware, as the same exists or may hereafter be amended or interpreted; provided, however, that in the case of any such amendment or
interpretation, only to the extent that such amendment or interpretation permits the Company to provide indemnification rights that are no less broad than were permitted prior thereto to the extent not otherwise prohibited by such amendment.

 

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(c)
“Expense” shall mean attorneys’ fees and all other costs, expenses and obligations paid or incurred in connection with investigating, defending, being a witness in or participating in (including on appeal), or preparing for any of the
foregoing, any Proceeding relating to any Indemnifiable Event. 
 
(d) “Indemnifiable Event” shall mean any event or occurrence that takes place either prior to or after the execution of this Agreement, related to the fact that the Indemnitee is or was a director or officer of the Company,
or is or was serving at the request of the Company as a director, officer, employee, or agent of another corporation or of a partnership, joint venture, trust or other enterprise, including service with respect to employee benefit plans, or by
reason of anything done or not done by the Indemnitee in any such capacity. 
 
(e) “Proceeding” shall mean any threatened, pending or completed action, suit, investigation or proceeding, and any appeal thereof, whether civil, criminal, administrative or investigative
(including an action by or in the right of the Company) to which Indemnitee is, was or at any time becomes a party, or is threatened to be made a party, and/or any inquiry or investigation whether conducted by the Company or any other party, that
the Indemnitee in good faith believes might lead to the institution of any such action. 
 
(f) “Reviewing Party” shall mean any appropriate person or body consisting of a member or members of the Company’s Board or any other person or body appointed by the Board (including the
special independent counsel referred to in Section 9) who is not a party to the particular Proceeding with respect to which the Indemnitee is seeking indemnification. 
 
(g) “Voting Securities” shall mean any securities of the Company which vote generally in the
election of directors. 
 
2.    
Indemnification of Indemnitee.    In the event the Indemnitee was or is a party to or is involved (as a party, witness or otherwise) in any Proceeding by reason of (or arising in part out of) an Indemnifiable Event,
whether the basis of the Proceeding is the Indemnitee’s alleged action in an official capacity as a director or officer or in any other capacity while serving as a director or officer, the Company shall indemnify the Indemnitee to the fullest
extent permitted by the Code against any and all Expenses, liability and loss (including judgments, fines, ERISA excise taxes or penalties, and amounts paid or to be paid in settlement, and any interest, assessments, or other charges imposed
thereon, and any federal, state, local, or foreign taxes imposed on any director or officer as a result of the actual or deemed receipt of any payments under this Agreement) (collectively, “Liabilities”) reasonably incurred or suffered by
such person in connection with such Proceeding. The Company shall provide indemnification pursuant to this Section 2 as soon as practicable, but in no event later than 30 days after it receives written demand from the Indemnitee. 
 

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3.    Limitations on Indemnity.    Notwithstanding anything in this Agreement to the contrary including the right of the Reviewing Parties to deny indemnification pursuant to the terms
of Section 7 hereof, the Indemnitee shall not be entitled to indemnification pursuant to this Agreement in the event of the following: 
 
(a) on account of any suit in which judgment is rendered against Indemnitee for an accounting of profits made from the
purchase or sale by Indemnitee of securities of the Company pursuant to the provisions of Section 16(b) of the Exchange Act or similar provisions of any federal, state or local statutory law; 
 
(b) on account of Indemnitee’s conduct
which is finally adjudged to have been knowingly fraudulent or deliberately dishonest or to constitute willful misconduct, including, but not limited to, misappropriation of corporate assets, breach of Indemnitee’s duty of loyalty or conduct
which resulted in profit to which Indemnitee is not entitled); and 
 
(c) on account of any Proceeding (other than an Enforcement Proceeding referred to in Section 8 hereof) initiated by the Indemnitee unless such Proceeding was authorized in the specific case by action
of the Board of Directors. 
 
4.    Partial
Indemnity.    If the Indemnitee is entitled under any provision of this Agreement to indemnification by the Company for some or a portion of the Expenses and Liabilities, but not, however, for all of the total amount thereof,
the Company shall nevertheless indemnify the Indemnitee for the portion thereof to which the Indemnitee is entitled. In connection with any determination by the Reviewing Party or otherwise as to whether the Indemnitee is entitled to be indemnified
hereunder, the burden of proof shall be on the Company to establish that the Indemnitee is not so entitled 
 
5.    Notification and Defense of Claim.    Not later than thirty (30) days after receipt by Indemnitee of notice of the commencement of any Proceeding,
Indemnitee shall, if a claim in respect thereof is to be made against the Company under this Agreement, notify the Company of the commencement thereof; but Indemnitee’s omission to so notify the Company will not relieve the Company from any
liability which it may have to Indemnitee under this Agreement or otherwise. With respect to any such Proceeding as to which Indemnitee notifies the Company of the commencement thereof: 
 
(a) The Company will be entitled to participate therein at its own expense. 
 
(b) Except as otherwise provided below, to the
extent that it may wish, the Company shall, jointly with any other indemnifying party similarly notified, be entitled to assume the defense thereof, with counsel reasonably satisfactory to Indemnitee. After notice from the Company to Indemnitee of
its election to assume the defense thereof, the Company will not be liable to Indemnitee under this Agreement for any Expenses subsequently incurred by Indemnitee in connection with the defense thereof, other than reasonable costs of investigation
or as otherwise provided below. Indemnitee shall have the right to employ its own counsel in such Proceeding, but the fees and expenses of such counsel incurred after notice from the Company of the Company’s assumption of the defense thereof
shall be at the expense of Indemnitee unless (i) 
 

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the employment
of counsel by Indemnitee has been authorized by the Company; (ii) Indemnitee shall have reasonably concluded that there may be a conflict of interest between the Company and Indemnitee in the conduct of the defense of such action; or (iii) the
Company shall not in fact have employed counsel to assume the defense of such Proceeding within thirty (30) days of receipt of notice by the Company of the Proceeding; in each of which cases the fees and expenses of Indemnitee’s separate
counsel shall be paid by the Company. The Company shall not be entitled to assume the defense of any Proceeding brought by or on behalf of the Company or as to which Indemnitee shall have made the conclusion provided for in clause (ii) above.

 
(c) The Company shall not be
liable to indemnify Indemnitee under this Agreement for any amounts paid in settlement of any Proceeding effected without its written consent. The Company shall be permitted to settle any action except that it shall not settle any action or claim in
any manner which would impose any penalty, any economic consequence or limitation on Indemnitee without Indemnitee’s written consent. Neither the Company nor Indemnitee will unreasonably withhold its consent to any proposed settlement.

 
6.    Advancement and Repayment of Expenses. 
 
(a) In the event that Indemnitee employs his or her own counsel pursuant to clauses (i) through (iii) of Section 5(b)
above, the Company shall advance to Indemnitee, prior to any final disposition of any Proceeding, any and all Expenses, within thirty (30) days after receiving from Indemnitee copies of invoices presented to Indemnitee for such Expenses; provided,
however, that if required by applicable corporate laws such Expenses shall be advanced only upon delivery to the Company of an undertaking by or on behalf of the Indemnitee to repay such amount if it is ultimately determined that the Indemnitee is
not entitled to be indemnified by the Company. 
 
7.    Review Procedure for Indemnification.    Notwithstanding the foregoing, (i) the obligations of the Company under Section 2 shall be subject to the condition that the Reviewing
Party shall not have determined (in a written opinion, in any case in which the special independent counsel referred to in Section 9 hereof is involved) that the Indemnitee would not be permitted to be indemnified under applicable law or under
Section 3 hereof as if final adjudication had been rendered as provided for in Section 3, and (ii) the obligation of the Company to advance Expenses pursuant to Section 6 above shall be subject to the condition that, if, when and to the extent that
the Reviewing Party determines that the Indemnitee would not be permitted to be so indemnified under applicable law, the Company shall be entitled to be reimbursed by the Indemnitee (who hereby agrees to reimburse the Company) for all such amounts
theretofore paid; provided, however, that if the Indemnitee has commenced legal proceedings in a court of competent jurisdiction pursuant to Section 8 below to secure a determination that the Indemnitee should be indemnified under applicable law,
any determination made by the Reviewing Party that the Indemnitee would not be permitted to be indemnified under applicable law shall not be binding and the Indemnitee shall not be required to reimburse the Company for any advanced Expenses until a
final judicial determination is made with respect thereto (as to which all rights of appeal therefrom have been exhausted or have lapsed). The Indemnitee’s obligation to reimburse the Company for advancement of Expenses pursuant to this Section
7 shall be unsecured and no interest shall be charged thereon. If there has not been a Change in Control or there has been a Change in Control approved by the Board, 
 

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the Reviewing Party shall be
selected by the Board, and if there has been such a Change in Control, other than a Change in Control which has been approved by a majority of the Company’s Board who were directors immediately prior to such Change in Control, the Reviewing
Party shall be the special independent counsel referred to in Section 9 hereof. 
 
8.    Enforcement.    If (a) the Reviewing Party determines that the Indemnitee substantively would not be permitted to be indemnified in whole or in part under applicable law and the
Indemnitee objects to such determination within 30 days of notice thereof, or (b) the Indemnitee has not otherwise been paid in full pursuant to Sections 2 and 3 above within 30 days after a written demand has been received by the Company, the
Indemnitee shall have the right to commence litigation in any court in the State of Delaware having subject matter jurisdiction thereof and in which venue is proper to recover the unpaid amount of the demand (an “Enforcement Proceeding”)
and, if successful in whole or in part, the Indemnitee shall be entitled to be paid any and all Expenses in connection with such Enforcement Proceeding. The Company hereby consents to service of process for such Enforcement Proceeding and to appear
in any such Enforcement Proceeding. Any and all determinations made by the Reviewing Party shall be conclusive and binding on the Company and the Indemnitee unless the Indemnitee objects within the time period set forth above and there is a final
adjudication in the Enforcement Proceeding. 
 
9.    Change in Control.    The Company agrees that if there is a Change in Control of the Company, other than a Change in Control which has been approved by a majority of the
Company’s Board who were directors immediately prior to such Change in Control, then with respect to all matters thereafter arising concerning the rights of the Indemnitee to indemnity payments and Expenses under this Agreement or any other
agreement or under applicable law or the Company’s Certificate of Incorporation or Bylaws now or hereafter in effect relating to indemnification for Indemnifiable Events, the Company shall seek legal advice only from special independent counsel
selected by the Indemnitee and approved by the Company, which approval shall not be unreasonably withheld. Such special independent counsel shall not have otherwise performed services for the Company or the Indemnitee, other than in connection with
such matters, within the last five years. Such independent counsel shall not include any person who, under the applicable standards of professional conduct then prevailing, would have a conflict of interest in representing either the Company or the
Indemnitee in an action to determine the Indemnitee’s rights under this Agreement. Such counsel, among other things, shall render its written opinion to the Company and the Indemnitee as to whether and to what extent the Indemnitee would be
permitted to be indemnified under applicable law. The Company agrees to pay the reasonable fees of the special independent counsel referred to above and to indemnify fully such counsel against any and all expenses (including attorney’s fees),
claims, liabilities and damages arising out of or relating to this Agreement or the engagement of special independent counsel pursuant to this Agreement. 
 
10.    Liability Insurance.    To the extent the Company maintains an insurance policy or policies
providing D & O Insurance, the Indemnitee shall be covered by such policy or policies, in accordance with its or their terms, to the maximum extent of the coverage available for any director of officer of the Company. 
 
11.    No Presumption.    For
purposes of this Agreement, to the fullest extent permitted by law, the termination of any Proceeding, action, suit or claim, by judgment, order, 
 

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settlement (whether with or
without court approval) or conviction, or upon a plea of nolo contendere, or its equivalent, shall not create a presumption that the Indemnitee did not meet any particular standard of conduct or have any particular belief or that a court has
determined that indemnification is not permitted by applicable law. 
 
12.    Period of Limitations.    No legal action shall be brought and no cause of action shall be asserted by or on behalf of the Company or any affiliate of the Company against the
Indemnitee, the Indemnitee’s spouse, heirs, executors or personal or legal representatives after the expiration of three (3) years from the date of accrual of such cause of action, or such longer period as may be required by state law under the
circumstances, and any claim or cause of action of the Company or its affiliate shall be extinguished and deemed released unless asserted by timely filing of a legal action within such period; provided, however, that if any shorter period of
limitations is otherwise applicable to any such cause of action, such shorter period shall govern. 
 
13.    Subrogation.    Provided that payment has been made under this Agreement, the Company shall be subrogated to the extent of such payment to all of
the rights of recovery of Indemnitee, who shall execute all documents required and shall do all acts that may be necessary to secure such rights and to enable the Company effectively to bring suit to enforce such rights. 
 
14.    No Duplication of
Payments.    The Company shall not be liable under this Agreement to make any payment in connection with any claim made against Indemnitee to the extent the Indemnitee has otherwise actually received payment (under any
insurance policy, Bylaws, vote, agreement or otherwise) of the amounts otherwise indemnifiable hereunder. 
 
15.    Continuation of Obligations.    All agreements and obligations of the Company contained herein shall commence upon the date that Indemnitee first
became a member of the Board or an officer, employee or agent of the Company, as the case may be, and shall continue during the period Indemnitee is a director, officer, employee or agent of the Company (or is or was serving at the request of the
Company as a director, officer, employee or agent of another corporation, partnership, joint venture, trust, employee benefit plan or other enterprise) and shall continue thereafter so long as Indemnitee shall be subject to any possible claim or
threatened, pending or completed action, suit or proceeding, whether civil, criminal or investigative, by reason of the fact that Indemnitee was a director, officer, employee or agent of the Company or serving in any other capacity referred to
herein. 
 
16.    Survival of
Rights.    The rights conferred on Indemnitee by this Agreement shall continue after Indemnitee has ceased to be a director, officer, employee or other agent of the Company and shall inure to the benefit of Indemnitee’s
heirs, executors and administrators. 
 
17.    Non-Exclusivity of Rights.    The rights conferred on Indemnitee by this Agreement shall be in addition to any other rights which Indemnitee may have or hereafter acquire under
any statute, provision of the Company’s Certificate of Incorporation or Bylaws, agreement, vote of stockholders or directors, or otherwise, both as to action in his or her official capacity and as to action in another capacity while holding
office; provided, however, that this Agreement shall supersede and replace any prior indemnification agreements entered into by and between the Company and Indemnitee and that any such prior indemnification agreement shall 
 

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be terminated upon the
execution of this Agreement. To the extent that a change in the Code permits greater indemnification by agreement than would be afforded currently under the Company’s Certificate of Incorporation, Bylaws and this Agreement, it is the intent of
the parties hereto that the Indemnitee shall enjoy by this Agreement the greater benefits so afforded by such change. 
 
18.    Separability.    Each of the provisions of this Agreement is a separate and distinct agreement and
independent of the others, so that if any or all of the provisions hereof (including any provision within a single section, paragraph or sentence) shall be held to be invalid or unenforceable for any reason, such invalidity or unenforceability shall
not affect the validity or enforceability of the other provisions hereof or the obligation of the Company to indemnify the Indemnitee to the full extent provided by the Bylaws or the Code. 
 
19.    Governing Law.     This Agreement shall be interpreted and enforced in
accordance with the laws of the State of Delaware applicable to contracts made and to be performed in such State without giving effect to the principles of conflicts of laws. 
 
20.    Binding Effect.    This Agreement shall be binding upon and inure to
the benefit of and be enforceable by the parties hereto and their respective successors, assigns, including any direct or indirect successor by purchase, merger, consolidation or otherwise to all or substantially all of the business and/or assets of
the Company, spouses, heirs, and personal and legal representatives. The Company shall require and cause any successor (whether direct or indirect by purchase, merger, consolidation or otherwise) to all, or substantially all, of the business and/or
assets of the Company, by written agreement in form and substance satisfactory to the Indemnitee, expressly to assume and agree to perform this Agreement in the same manner and to the same extent that the Company would be required to perform if no
such succession had taken place; provided that it is specifically agreed that this Section 20 shall not give indemnitee the right to consent to, or otherwise prevent the consummation of a merger, consolidation or other corporate transaction.

 
21.    Amendment and
Termination.    No amendment, modification, termination or cancellation of this Agreement shall be effective unless it is in writing and is signed by both parties hereto. No waiver of any of the provisions of this Agreement
shall be deemed or shall constitute a waiver of any other provisions hereof (whether or not similar), nor shall such waiver constitute a continuing waiver. Except as specifically provided herein, no failure to exercise or any delay in exercising any
right or remedy hereunder shall constitute a waiver thereof. 
 
22.    Counterparts.    This Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same
instrument. 
 

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IN WITNESS
WHEREOF, the parties hereto have executed this Agreement on and as of the day and year first above written. 
 
PORTAL SOFTWARE, INC.  
a Delaware corporation 
 
 
By:                                     
                                        
                                        
                   
 
INDEMNITEE 
 
                                     
                                        
                                        
                           
«Name», «Title» 
 
Address:                                    
                                        
                                        
                          
 
                                     
                                        
                                        
                           
 

9Extended Development Center Agreement

 
Exhibit 10.24

 
Confidential treatment has been requested for portions of
this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as ***. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission.

 
EXTENDED DEVELOPMENT CENTER
AGREEMENT 
 
This Agreement is made this 29th day of
August, 2002 (“Effective Date”), between APAR Infotech Corporation, located at 160 Technology Drive, Canonsburg, PA 15317 (hereinafter “APAR”) and Portal Software, Inc., located at 10200 S. De Anza Boulevard, Cupertino, CA 95014
(hereinafter “PORTAL”). 
 
WHEREAS APAR is in the
business of building, operating and transferring offshore ‘software design, development, maintenance and support centers’, and providing other technical consulting services; and 
 
WHEREAS PORTAL desires to use the technical and consulting expertise and services for the benefit of PORTAL, and APAR agrees
to supply such services, specifically the creation, operation and potential transfer of PORTAL’s offshore Extended Development Center (“Portal-India-EDC”), to be located in India. 
 
Accordingly, in consideration of the promises and covenants set forth below,
the parties agree as follows, intending to be legally bound: 
 
1.    Term. This Agreement shall be effective upon its execution by both parties and shall remain in effect for five (5) years (“Term”) or until terminated by either party as provided below
or if PORTAL exercises the Buy Out/Transfer Price Option in Section 13 below. The parties agree that the Portal-India-EDC is expected to be a multi-year commitment between PORTAL and APAR. The parties may renew this Agreement at the end of the Term
by mutual written agreement of the parties and for a period of time to be agreed upon in writing by the parties. 
 
2.    Intellectual Property. “Work Product” shall include, but not be limited to, programs, source code, object code, benchmarks, designs, technical
architecture, specifications, documentation and all other technical information created conceived, reduced to practice, authored, developed or delivered by APAR or its employees, agents, consultants, contractors and representatives either solely or
jointly with others, during and in connection with the performance of services under this Agreement with PORTAL. If any Work Product, patents, inventions, trademarks, trade secrets or copyright material results from the performance of the services
hereunder, APAR agrees that such Work Product, patents, inventions, trademarks, trade secrets and copyright material will be PORTAL’s sole property. APAR and its employees and consultants shall cooperate with PORTAL in a timely basis and
execute, at PORTAL’s expense, all such documents as may be necessary to confirm the assignment of all intellectual property rights to PORTAL under this Section. Furthermore, APAR irrevocably waives its moral rights in any Work Product created,
conceived, authored, reduced to practice, developed or delivered hereunder. 
 
APAR agrees that it will not seek, and that it will require its employees, agents, contractors and representatives not to seek patent, copyright, trademark, trade secret, registered design or other
protection for any rights in any such inventions, Work Product, works of authorship, proprietary data or other materials. APAR will not use, register or take other action with respect to any name, logo, trademark, service mark, or other identifier
used anywhere in the world by PORTAL. APAR shall have no right to disclose or use any such inventions, Work Product, works of authorship, proprietary data, or other materials for any purpose whatsoever and shall not communicate to any third party
the nature of or details relating to such inventions, Work Product, works of authorship, proprietary data or other materials. In the event that the Work Product, patents, inventions, trademarks, trade secrets or copyright material and any
intellectual property rights thereto are not fully assignable or transferable to PORTAL for any reason whatsoever, APAR hereby grants PORTAL an exclusive, irrevocable, fully-paid, royalty-free, fully transferable, perpetual, worldwide license in and
to all such Work Product, patents, inventions, trademarks, trade secrets or copyright material and any intellectual property rights thereto. 
 
PORTAL shall have the right to use the whole Work Product, any part of parts thereof, or none of the Work Product, as it sees fit. PORTAL
may alter the Work Product, add to it, or combine it with any other 

Work Product, at its sole discretion. Notwithstanding the foregoing, all original material submitted by APAR as part of the Work Product or
as part of the process of creating the Work Product, including but not limited to programs, listings, printouts, documentation, notes, flow charts, and programming aids, shall be the property of PORTAL whether or not PORTAL uses such material. No
rights are reserved by APAR. 
 
APAR warrants and
represents that it has or will have the right, through written agreements with its employees and consultants, to secure for PORTAL the rights called for in this Paragraph 2. APAR hereby represents and warrants to PORTAL that PORTAL will receive good
and valid title to all work product delivered by APAR to PORTAL under this Agreement, free and clear of all encumbrances and liens of any type. APAR represents and warrants to PORTAL that performance of its services hereunder will not result in the
breach or violation of any contract, arrangement or understanding which APAR may have with any third party. 
 
All titles, trademark symbols, copyright symbols and legends, and other proprietary markings of PORTAL must be reproduced and affixed on
every copy of PORTAL-owned materials provided to or created by, APAR, including, but not limited to software, documentation and Work Product and shall not be removed or obliterated. 
 
3.    Confidential Information. During the term of this Agreement, PORTAL may communicate
to APAR certain confidential information to enable APAR personnel to render the services hereunder. “Confidential Information” means this Agreement, and any and all software (whether in object code or source code), user documentation,
data, drawings, benchmark tests, specifications, training materials, Documentation, release notes, trade secrets, logins, passwords, Work Product, inventions, works of authorship and other access codes and also includes any other information
disclosed by one party to the other which is (i) conspicuously marked “confidential” or “proprietary” if in tangible form, (ii) identified as “confidential” or “proprietary” at the time of disclosure or (iii)
any other information that, when taking into consideration the circumstances surrounding disclosure of the same, a reasonable person would determine to be of a confidential or proprietary nature. APAR will (i) treat and obligate its employees to
treat such information as confidential; (ii) not disclose Confidential Information to any person, firm or corporation, other than to the extent required by law or to render the services hereunder; and (iii) only use the Confidential Information for
the performance of its obligations under this Agreement. Confidential information does not include: (i) information obtained through lawful means by APAR or any of its employees before the date of this Agreement; (ii) information which is or becomes
part of the public domain through no fault of APAR; and (iii) information which is lawfully known to or able to be ascertained, without use of or reference to the Confidential Information, by, a non-party of ordinary skill in computer design and
programming. APAR may disclose PORTAL’s Confidential Information if required to do so by a court or government agency, provided, however, that APAR will only disclose such information to the extent required by such court or government agency
and will make commercially reasonable efforts to notify PORTAL prior to making such disclosure. In the event of actual breach of the provisions of this Paragraph 3, PORTAL will be entitled to seek immediate injunctive or other equitable relief,
without waiving any other rights or remedies available to it. In the event of threatened breach of the provisions of this Paragraph 3, PORTAL will be entitled to seek immediate injunctive or other equitable relief, without waiving any other rights
or remedies available to it, only if APAR has failed to remedy the threatened breach within a reasonable period of time after receiving notice from PORTAL of the threatened breach. 
 
4.    Facilities, Scope and Services. The Portal-India-EDC shall be located at a single
APAR facility in Bangalore, India. PORTAL agrees that it will utilize and APAR agrees to provide a minimum of *** qualified APAR resources in the Portal-India-EDC from the inception of the EDC. If PORTAL does not utilize a minimum of
*** APAR resources, then APAR reserves the right to revise, with at least 30 days prior written notice to PORTAL, the rates set forth in Paragraph 10 below that would be in effect during the 

 

*** Confidential Treatment Requested 

period that Portal is utilizing less than *** APAR resources. Notwithstanding the foregoing, APAR will not revise the rates within the
first 60 days. 
 
In addition, PORTAL intends to relocate
approximately *** current PORTAL Employees to India to manage and work as part of the Portal-India-EDC Team. These employees will be employees of PORTAL, Portal Information Technology India Private Limited (“PITI”) and/or one or
more other subsidiaries of PORTAL (collectively “PORTAL Employees”) and shall not be employees of APAR. PITI and any other subsidiaries of PORTAL located in India are collectively referred to herein as “Portal India”. These
PORTAL Employees will also be located at the same location as the Portal-India-EDC. With respect to these PORTAL Employees, APAR will provide safe and adequate working space and facilities. The facilities provided to PORTAL Employees shall be the
same as those provided to any other Portal-India-EDC employee, except for their Desktop/Notebook computer, which shall be provided by PORTAL. At PORTAL’s option, APAR can procure Desktop/Notebook computers for Portal Employees and charge the
costs to PORTAL.  
 
APAR will charge PORTAL on a monthly
basis for the total space utilized by these PORTAL Employees at APAR’s facilities on a fixed monthly rate of *** per square foot of space. Such monthly charge includes utilities, furnishings, network access and line bandwidth,
telecommunications systems and server capacity. 
 
Services.    APAR will provide software design, development, testing, support and other technical consulting services (“Services”) to PORTAL under the terms of this Agreement in the
Portal-India-EDC as requested by PORTAL from time to time in one or more statements of work, instructions, productivity level requirements, project plans or project descriptions (collectively referred to herein as the “Statements of
Work”). APAR shall not subcontract any of its obligations to perform Services hereunder without obtaining PORTAL’s prior written consent. APAR represents and warrants that it will perform the Services in accordance with the applicable
Statement of Work and utilizing reasonable care and skill in accordance and consistent with customary industry standards.  
 
Backup.    APAR employees and consultants shall backup complete copies of all Work Product completed and/or in progress on a
daily basis from its computers to both PORTAL-controlled computers and on to media, such that PORTAL shall have at any time a complete, current and correct version of all Work Product. All media shall be stored in fireproof, secured cabinets. APAR
shall conduct monthly surprise drills to restore data and to check the sanity and workability of such backup processes. In addition, at PORTAL’s request in the event of geopolitical unrest in Bangalore, APAR will make available a center in
Mumbai, India, operational within two weeks of PORTAL’s request and ***. At PORTAL’s request, in the event of geopolitical unrest in India, APAR will make available its Singapore Lab as an alternate EDC, operational within three
weeks of PORTAL’s request, and PORTAL shall pay to APAR any reasonable, actual travel and expenses incurred provided that APAR provides to PORTAL all supporting documentation for such travel and expenses in accordance with APAR’s travel
and expense policy. 
 
Nonconforming
Services.    If PORTAL reasonably determines that the Services and Work Product do not substantially conform to the terms of a written Statement of Work, PORTAL will provide APAR with notice (“Notice of
Noncompliance”) describing in specific detail any and all items that were not satisfied by the Services and Work Product. APAR shall have a reasonable period of time from receipt of PORTAL’s Notice of Noncompliance (“Cure
Period”), in consultation with PORTAL, in which to cure the non-compliance(s) in question. Such re-performed work shall be at APAR’s sole expense. If APAR fails to remedy the non-compliance within the Cure Period, PORTAL may terminate this
Agreement for Cause effective immediately as set forth in Paragraph 9.2 below.  
 
Review Meetings.    PORTAL and APAR shall also conduct periodic review meetings at least on a bi-monthly basis, or more frequently as requested by PORTAL, to discuss and assess the progress of the
Services, productivity levels, and any issues that either party may have with respect to the performance of such Services and the Work Product delivered by APAR or the parties performance of obligations under this Agreement. 
 

*** Confidential Treatment Requested 

 
5.    Insurance. Both parties shall ensure that its employees who perform services under this Agreement are adequately covered by Workmen’s Compensation insurance and other applicable insurance
coverage in accordance with applicable law. APAR shall, in respect of its duties under this Agreement, procure and maintain adequate professional indemnity insurance. Such professional indemnity insurance shall be obtained and maintained from a
reputable insurance company. APAR may arrange for the professional indemnity insurance to be provided as an annual policy. If annual policies are utilized, upon PORTAL’s request, APAR shall certify to PORTAL that it has renewed such policies
and submitted payment of the applicable premiums required to activate the policies.  
 
6.    Assigned Employees. Neither APAR nor APAR’s Consultants shall be deemed employees of PORTAL. APAR shall pay its employees and consultants in accordance with
the employment and/or consulting agreements in effect between APAR and such employees and consultants. APAR shall be solely responsible for payment of compensation and any other costs attendant to employment of APAR’s employees, including any
amounts that may be due as prevailing wages under applicable law to APAR’s employees performing services under this Agreement, and for payment of all worker’s compensation, disability benefits, and as well as for payment of all
withholding, social security, provident fund and other taxes and any other costs on those of its employees who are engaged in the performance of services, as may be required under applicable laws. APAR shall comply with all the provisions of
applicable law in respect of the service conditions of its employees and will be responsible for breach if any committed by it in respect thereof. APAR shall be responsible for ensuring that all appropriate visas are obtained for its personnel as
required by any applicable law or regulation. APAR is fully responsible for the deduction of income tax and other statutory contributions, and no liability will attach to PORTAL for any failure on the part of APAR to do so. APAR warrants that it
will assign only those employees and consultants to perform the Services who are fit, qualified and competent to perform such Services, and if an agreed Statement of Work requires a specific competency or level of experience, that the employees and
consultants shall have that specific competency or level of experience. 
 
PORTAL shall review the resumes of all APAR employees and consultants before any such assignment and shall have the right to reject the assignment of any such APAR employees and consultants for any reason. All APAR employees
and consultants will also be required to execute PORTAL’s confidentiality and proprietary inventions agreements and any other agreements necessary to protect PORTAL’s intellectual property rights. APAR may not reassign any APAR employees
in the Portal-India-EDC to any other company’s EDC for a minimum of three (3) years from the date of the employee’s assignment to the Portal-India-EDC without PORTAL’s prior written consent. For purposes of this Agreement,
reassignment shall not include resignations, discharges for willful misconduct or terminations for cause. The parties agree that if PORTAL consents to a reassignment, PORTAL will need a period of time to transfer knowledge to and train a
replacement. Accordingly, APAR agrees to provide such replacement employee *** to PORTAL for a period of 90 days or the actual number of days required by PORTAL to transfer knowledge to and train such replacement, whichever is less. 

 
In addition, PORTAL may at any time and for
reasonable performance, misconduct or insubordination reasons submit a request to APAR’s Project Manager for the Portal-India-EDC to replace an employee or consultant assigned to the Portal-India-EDC. APAR shall have a period of two weeks from
the date of submission of such request to remedy the issues related to such employee. PORTAL may reject the remedy proposed by APAR with respect to such employee and require APAR to instead provide a replacement employee, in which case, APAR shall
provide a qualified replacement employee or consultant within 24 hours from the date of such request by PORTAL, or such mutually agreed upon a time frame, not to exceed two weeks. PORTAL may not unreasonably reject the remedy proposed by APAR with
respect to an employee. APAR will not charge PORTAL any fee with respect to the employee that is requested to be replaced, for the time period commencing from the date of submission of the request to replace the employee until the remedy is complete
or the end of the two week remedy period (whichever is earlier), or, if remedy is not possible, the remedy fails to resolve the issues, or the remedy is reasonably rejected by 

 

*** Confidential Treatment Requested 

PORTAL, until the date the replacement employee is provided to PORTAL. In any event, if the employee whose replacement is requested poses a
danger to PORTAL Employees or APAR Employees or to either party’s property, then APAR shall immediately remove such employee from the Portal-India-EDC. 
 
7.    Liability. 
 
a. Liability of APAR and its Employees. Except with respect to acts of personal injury to any PORTAL Employee resulting from
the gross negligence or willful misconduct of APAR or APAR’s employees and/or consultants (references to APAR Employees includes its officers, directors, employees and consultants), gross negligence, willful misconduct, fraud and/or breach of
Paragraphs 2 (Intellectual Property) and 3 (Confidential Information) by APAR and its employees, PORTAL expressly agrees that the liability of APAR and its employees to PORTAL shall not exceed $1,000,000 USD. APAR shall not be liable to PORTAL
and/or its employees for lost profit or other financial loss to PORTAL of any type or description, including special or consequential damages which may be caused directly or indirectly by any time delays, inadequacy of any of the services provided
by APAR, or any deficiency or defect regarding such services. PORTAL agrees that it will irrespective of any such claim, loss, damage or expense, continue to pay all monthly charges and other sums as may come due to APAR during the term of this
Agreement, except for any sums which are the subject of a good faith dispute as described in Paragraph 11 below. 
 
b. Liability of PORTAL and its employees. In no event shall PORTAL be liable to APAR and its employees for any indirect,
incidental, special or consequential damages or damages for loss of revenues or profits, loss of use, business interruption, loss of data, whether in an action in contract or tort, even if PORTAL has been advised of the possibility of such damages.
Each party agrees to take reasonable action to mitigate its damages. The liability of PORTAL and its officers, directors, employees, agents and consultants for any damages under this Agreement shall not exceed an amount equal to $1,000,000 USD.

 
8.    Non-Solicitation and
Non-Competition. During the term of this Agreement and for one year following its termination for any reason, APAR agrees not to directly or indirectly solicit the employment or retention of any of PORTAL Employees or third party providing
services to or for the benefit of PORTAL at the Portal-India-EDC, without PORTAL’s prior written consent. 
 
During the term of this Agreement and for one year following its termination for any reason, PORTAL shall not hire or offer any employment or other form
of services, directly or indirectly, either alone or through affiliates to any employees or consultant of APAR without APAR’s prior written consent. Notwithstanding the foregoing, this Paragraph 8 shall not apply in the event of (i) employment
by PORTAL or Portal India of any former APAR employee or consultant more than one year after the date the employee discontinued employment with APAR or (ii) a transfer of the Portal-India-EDC to PORTAL, as more fully described below in
Paragraph 13. PORTAL or Portal India may employ any former APAR employee or consultant within one year after the date the employee discontinued employment with APAR, with APAR’s prior written consent, which will not be unreasonably
withheld or delayed. 
 
APAR agrees that for the period of this
Agreement and for one (1) year thereafter, it and its employees and consultants performing work hereunder will not directly or indirectly represent, be employed by, consult for or otherwise be associated with any other supplier of billing or
customer management software that is a competitor of PORTAL in the same capacity for which APAR is providing services under this Agreement. A list of such competitors is attached hereto as Schedule 1, which list may be amended by PORTAL from
time-to-time with notice to APAR. Competitors shall include any successors or assigns to the competitors listed on Schedule 1 to the extent they are suppliers of billing or customer management software. 

 
9.    Ramp-Down; Termination. 
 
9.1    Termination Without Cause. Upon PORTAL’s request, provided with four (4) weeks notice to APAR, APAR will ramp down the resources. Ramp-down shall not exceed more than *** of the
overall strength (APAR resources in the Portal-India-EDC) in any calendar quarter. If PORTAL decides to terminate the entire EDC at any time and without Cause (as set forth in Paragraph 9.2 below) with written notice to APAR, PORTAL shall pay to
APAR liquidated damages in an amount equal to *** months of APAR billing (at the rate of the prior month’s run-rate); other than the liquidated damages set forth in this sentence and payment of any amounts owed to APAR for services
rendered until the effective date of termination, PORTAL shall have no further obligations to APAR. 
 
9.2    Termination for Cause. PORTAL may also terminate this Agreement for “Cause” effective immediately (a) if APAR breaches a material term of this
Agreement and fails to either cure such breach or reach agreement with PORTAL on a plan of action by which to cure such breach, within sixty (60) calendar days after receipt of written notice describing the breach in reasonable detail; (b) if APAR
goes into bankruptcy or voluntary or involuntary dissolution, is declared insolvent, makes an assignment for the benefit of creditors, or suffers the appointment of a receiver or trustee over all or substantially all of its assets (except with
respect to if APAR has filed for Chapter 11 reorganization provided there is no material disruption in the services being provided by APAR); (c) APAR is unable to provide adequate quality and quantities of employees and consultants for the
Portal-India-EDC in a reasonable period of time not to exceed thirty (30) days from request by PORTAL for such resources, unless a longer period of time is mutually agreed upon in writing; or (d) commencing 3 months from the Effective Date, if
during a period of 6 months, more than *** of the APAR employees and/or consultants provided by APAR are reasonably requested by PORTAL to be replaced. If PORTAL terminates this Agreement for any of the reasons set forth in Paragraph 9.2
herein, then PORTAL shall be permitted to hire APAR’s Portal-India-EDC employees and shall pay to APAR liquidated damages in an amount with respect to each APAR Employee hired by PORTAL upon such termination equal to *** months of APAR
billing (at the prior month’s rate) relating to that APAR employee.  
 
9.3    Upon termination of this Agreement by APAR (as provided in Paragraph 11 below), by PORTAL with or without Cause, expiration of this Agreement and/or Buy Out/Transfer of the Portal-India-EDC to PORTAL, APAR
shall immediately cease all use of PORTAL’s Confidential Information and/or Loaned Items provided hereunder. Within 30 days after the date of termination or expiration of this Agreement, APAR shall remove from its systems and facilities and
return to PORTAL (i) all PORTAL Confidential Information and any copies and extracts thereof, (ii) all Loaned Items provided hereunder and (iii) all copies of PORTAL’s software installed on any hardware equipment owned by APAR. Termination of
this Agreement for any reason whatsoever shall not relieve either party of its obligations under Paragraphs 2, 3, 7, 8, 9, 15, and 20 which shall survive any termination of expiration of this Agreement. 
 
10.    Rates. The following rates shall
apply to APAR’s services pursuant to this Agreement; such rates are inclusive of any sales or other applicable taxes, duties and the like: 
 
Year 1: Sept. 1st 2002–August 31st 2003 — *** per-person-hour 
Year 2: Sept. 1st 2003–August 31st 2004 — *** per-person-hour 
Year 3: Sept. 1st 2004–August 31st 2005 — *** per-person-hour 
Year 4: Sept. 1st 2005–August 31st 2006 — Maximum escalation of *** over past year’s rate

Year 5: Sept. 1st 2006–August 31st 2007 — Maximum escalation of *** over past year’s rate

 

*** Confidential Treatment Requested 

 
11.    Payment Terms. 
 
APAR will invoice PORTAL monthly for services provided and expenses incurred under this Agreement through the date of such invoice. All invoices shall be payable 30 days after the date of receipt of the invoice. Invoices unpaid by
PORTAL shall be subject to a 1.5% interest per month, which shall be added to the fee due and owing to APAR. 
 
In the event of non-payment by PORTAL of an invoice more than 60 days after the payment due date (even where such non-payment occurs on account of PORTAL’s bankruptcy or insolvency as applicable
law permits), APAR may terminate this contract immediately with written notice to PORTAL. In the event of such termination, PORTAL hereby expressly waives any claim for damages on account of such termination. 
 
Fee Disputes. PORTAL will notify APAR in the event that
PORTAL reasonably and in good faith disputes any invoiced amount. PORTAL may withhold payment of the disputed amount; provided, however, that (i) PORTAL will continue to pay undisputed invoiced amounts in accordance with this Paragraph 11; and (ii)
APAR will continue to perform its obligations hereunder. No failure by PORTAL to identify a disputed invoiced amount prior to payment of the invoiced amount will limit or waive any of PORTAL’s rights or remedies with respect to that invoiced
amount, including PORTAL’s right to withhold the disputed amount from subsequent payments. Unpaid invoiced amounts that are in dispute will not be a basis for default. 
 
12.    Infrastructure. APAR shall provide sufficient computer hardware to perform the
services required under this Agreement. Currently, APAR’s standard hardware development configuration for a team of *** EDC professionals (inclusive of all PORTAL Employees) is: (a) *** Sun 450 servers with one level above base
configuration (or their IBM/HP equivalent); and (b) *** Sun 250 servers with one level above base configuration (or their IBM/HP equivalent); and (c) reasonably higher-end desktop/workstation configuration (one per APAR employee). APAR will
also provide a reasonable software/network configuration for such set-up (from APAR’s Standard Software). This hardware and software infrastructure shall be provided at no additional cost to PORTAL. As the number of EDC professionals increases,
APAR will increase the hardware development configuration in a proportionate manner. For example, based on the current standard configuration, a team of *** EDC professionals would be provided (a) *** Sun 450 servers with one level
above base configuration (or their IBM/HP equivalent); and (b) *** Sun 250 servers with one level above base configuration (or their IBM/HP equivalent); and (c) reasonably higher-end desktop/workstation configuration (one per APAR employee).
APAR may change the configuration provided that it results in equal or better performance and computing capacity. 
 
Loaning of Additional Hardware or Software. The parties agree that, should additional hardware capacity, servers or software be required, such could be
provided on loan by PORTAL to Portal-India-EDC. APAR shall arrange and pay for the shipment, handling, customs or other duties, insurance and/or transportation of such additional capacity hardware, servers or software (“Loaned Items”) from
PORTAL’s Cupertino facility to the Portal-India-EDC. 
 
PORTAL
shall pay for all annual maintenance costs for any Loaned Items. During the term of the Agreement, PORTAL retains all right, title, and ownership to the Loaned Items. APAR understands that the Loaned Items are furnished “AS IS”, without
warranty of any kind, written, oral, express or implied, including but not limited to any warranty of merchantability or fitness for a particular purpose. PORTAL shall not be liable for direct, indirect, special, incidental or consequential damages,
whether based on contract, tort or any other legal theory, arising out of APAR’s use of the Loaned Items. APAR understands that some or all of the Loaned Items may not be new. APAR understands that some newly manufactured Loaned Items
may contain remanufactured parts equivalent to new. APAR assumes all risk and responsibility for the Loaned Items until the expiration of the term of the Loaner Agreement. APAR shall be liable for any loss or damage to the Loaned Items for a value
not to exceed the depreciated value of such Loaned Items prorated over four (4) years. 
 

*** Confidential Treatment Requested 

 
PORTAL shall provide to APAR
the environment of Distributed ClearCase Licenses at no additional cost to APAR. 
 
APAR shall provide a 256KBPS dedicated IPLC Link connection between Bangalore, India and one PORTAL U.S. development office, *** to PORTAL. 
 
13.    BOT Model; Transfer Pricing. The Portal-India-EDC shall be established on the
Build-Operate-Transfer (BOT) model of operation. PORTAL can exercise the Transfer option at any time after [24] months. This means that, after completion of [24] months of continuous operation of the EDC, PORTAL may initiate discussions with APAR on
the potential transfer of the Portal-India-EDC to Portal-India. Such discussions shall include Apar’s Chief Executive Officer, Development Organization, Finance Department, General Counsel, Human Resources Department, and Administrative and
Operations Offices. 
 
It is estimated that the planning and
preparation phase for the physical transfer of the EDC assets (including people, facilities and infrastructure) could require up to six (6) months to complete and that the actual physical transfer of the EDC assets would begin immediately upon
completion of the planning and preparation phase. APAR and PORTAL will work jointly and each will use its best efforts to complete the physical transfer of the EDC assets as soon as possible following the exercise of the Transfer option, but in no
event later than one year from the date of exercise of the Transfer option. Notwithstanding the foregoing, in the event the physical transfer is not complete within one year from the date of the exercise of the Transfer option, APAR shall not be
held responsible for delays caused by events and/or circumstances that are beyond APAR’s control, including but not limited to delays in required governmental approvals, customs processing and real estate development.  
 
The pricing structure of the Transfer Option shall be determined using one of
the two following options: (a) Physical Transfer (Buy Out) Option; or (b) Transfer Pricing Option (managing the Center on ‘Cost plus management fees’). 
 

	(a)	 	Physical Transfer (Buy Out) Option 

 
The pricing of such an option involves the following line items: 
 
(i)    Live Business (EDC) Transfer Price: In order to compensate for the
loss of business inherent in the transfer of a live and running EDC, APAR will charge *** of the annualized billing (Annualized Billing = *** the six months’ billing preceding the date Portal gives notice of its exercise of the
Transfer Option) that was charged to PORTAL for the services provided by Portal-India-EDC (excluding the fees paid under Paragraph 4 for facilities provided to PORTAL Employees). 
 
(ii)    Management Fees (Insurance for Successful transfer and management of all
regulatory/statutory/STP formalities): The success of the Transfer Phase is dependent on the successful physical transfer of employees to PORTAL. APAR warrants that there will not be any material loss of employee productivity due to such
transfer. In the event that one or more employees opts not to accept the transfer, APAR will replace such employees at its own cost and will provide 8-12 weeks of overlap/education time *** to PORTAL. APAR will be required to invest a
significant amount of management time in pursuing the regulatory/statutory/STP formalities and securing applicable clearances from respective governmental bodies with respect to the transfer of employees. APAR will charge PORTAL *** per
transferred employee to cover these Management Fees. PORTAL shall have the right, in its sole discretion, to select how many and which particular employees it will transfer. 
 
(iii)    Infrastructure Transfer Price: At the time of Transfer, if PORTAL
requests to purchase any hardware and software infrastructure from APAR, APAR will calculate the remaining un-depreciated amount for the established hardware and software infrastructure and will charge the same to PORTAL. Notwithstanding the
foregoing, APAR shall transfer the communications link to PORTAL *** to PORTAL. 
 

*** Confidential Treatment Requested 

 
(iv)    Facilities Price: In a typical transfer case, PORTAL may prefer to re-locate to its own facilities. In such a case, APAR will reclaim the Portal-India-EDC facilities, will use such space for
other projects, and will not charge PORTAL. If desired, APAR will also assist PORTAL in searching for alternate premises. Should PORTAL desire to continue in the same premises/facilities (that of the ongoing EDC at APAR’s India facilities),
APAR will charge PORTAL the proportionate Lease/Rent for the premises with *** additional charge as a Services Fee. If PORTAL continues to use any shared services (e.g. security, administrative, etc.), APAR will charge PORTAL the
proportionate charges for such shared services. It is entirely PORTAL’s option to remain or relocate from the then Portal-India-EDC location at the time of Transfer. 
 

	(b)	 	Transfer Pricing Option 

 
The ‘Transfer Pricing Option’ for the Transfer Phase offers PORTAL significant cost savings. Under this option, APAR will share
with PORTAL the direct, associated costs of running the Portal-India-EDC. APAR will charge PORTAL the sum of all costs on a monthly basis. In addition to these costs, APAR will charge *** per employee per month as management fees for managing
and running the Portal-India-EDC. Such management fees cover the Human Resources, Finance, Management, Quality and other functions that re required to ensure the successful operation of the EDC. 
 
14.    Employee Bench/Ramp Up. APAR agrees
to reserve a bench of trained employees equal to *** of the overall Portal-India-EDC employee base, not including PORTAL-Employees, for use in the event of an urgently required increase in the employee base or for attrition replacements
(“Employee Bench”). The Employee Bench will not be considered an active part of the employee resource pool for purposes of determining Portal-India-EDC productivity. Furthermore, APAR will not charge PORTAL for any employees who are part
of the Employee Bench until such an employee becomes an active Portal-India-EDC employee. APAR shall have the right to replace employees in the Employee Bench with other APAR employees with prior approval from PORTAL management. 
 
Ramp Up. If PORTAL requests a ramp up in the number of APAR employees
assigned to the Portal-India-EDC, which number may or may not exceed the Employee Bench defined above, then within two weeks from the date of submission of a work order to APAR, or such longer period of time as mutually agreed upon (“Ramp Up
Deadline”), APAR shall use best efforts to provide to PORTAL up to *** APAR employees for interview and approval by PORTAL, that meet the criteria provided by PORTAL. APAR shall also provide, within such time frame, all relevant
information related to such employees, including without limitation, resumes and references. . If APAR is unable to provide such APAR employees for interview and approval by PORTAL within the Ramp Up Deadline, then once APAR employees are actually
selected by PORTAL for the Portal-India-EDC, APAR shall waive the fees payable by PORTAL for such APAR employees for a time period equivalent to the time period of delay that elapsed from the Ramp Up Deadline to the date the employees were
ultimately provided to PORTAL for interview and approval.  
 

	15.    Indemnity.	 	

 

	15.1	 	Each party shall indemnify and hold harmless the other party and its directors, officers, employees, agents and consultants (collectively “the Indemnified
Party”) from all claims and actions of any kind arising from or incidental to material breach of this Agreement by such party, and its officers, employees and representatives, and expenses incidental to such claims and actions (including
reasonable attorney’s fees), and shall assume without expense to the Indemnified Party, the defense of any such claims or actions, except as may be caused by the sole negligence or fault of such other party. 

 

	15.2	 	 Each party shall defend and indemnify the other party and its directors, officers, employees, agents and consultants (collectively “the Indemnified
Party”) from and against any damages, losses, or expenses 

 

*** Confidential Treatment Requested 

(including, without limitation, reasonable attorneys’ fees), incurred as a result of any third party claims to the extent such claim is
based on the sole negligence of the indemnifying party’s employees or agents directly caused death, bodily injury or damage to tangible personal property. 
 

	15.3	 	The indemnifying party’s obligation to defend and indemnify is subject to the indemnifying party being notified in writing of the proceeding or action and given
full authority, information and assistance for defense of such claim. 

 
16.    APAR Employee Bonuses and Awards. APAR shall seek the advice and input of PORTAL’s management personnel in determining any variable pay, bonuses, employee stock options grants or
any other awards to APAR employees working in the Portal-India-EDC and shall consider in good faith that input and advice in making their decision. Such advice and input from PORTAL (and grading if required) will be based on PORTAL’s assessment
on the level of performance of the employee in the Portal-India-EDC. APAR shall notify PORTAL of any variable pay, bonuses, stock options and other awards made to the APAR employees working in the Portal-India-EDC. 
 
17.    Managed Services provided by APAR. At
PORTAL’s request, APAR shall provide the managed services in the areas of payroll processing, relationship management with the Income-Tax Provident Fund, Professional Taxation, Reserve Bank of India and other regulatory authorities, assistance
to PORTAL or Portal India with respect to the PORTAL Employees in filing annual tax returns using independent third party auditors and other areas as the parties may agree upon in writing from time-to-time (“Managed Services”). PORTAL
shall pay or cause Portal India to pay to APAR a total fee of *** per month for the provision of such Managed Services for *** PORTAL Employees. PORTAL will also reimburse or cause Portal India to reimburse APAR for reasonable
professional fees actually paid by APAR to respective government, regulatory and auditing agencies, subject to PORTAL’s prior authorization of such expenses and APAR providing PORTAL with sufficient supporting documentation and receipts for
such authorized professional fees. Apar’s VP-Operations will be Portal-India management’s single point of contact with APAR for all such matters. 
 
APAR shall be responsible for informing PORTAL or Portal India of any compliance requirements on the part of PORTAL or Portal
India in respect of any applicable labor regulations relating to this transaction and assist PORTAL and Portal India in obtaining any required permissions from relevant authorities. APAR shall indemnify and hold PORTAL, Portal India and their
officers, directors, employees, agents and consultants harmless in respect of any loss or damage suffered by them due to enforcement of any labor regulation by the appropriate authority in respect of which APAR had not adequately informed PORTAL or
Portal India of its compliance requirement. 
 
18.    Force Majeure. Neither party undertakes any responsibility if it is prevented from performing its obligation due to sickness, accident, death of its employees or Consultants or any other cause
beyond the control of such party. 
 
19.    Assignment. APAR may not assign any part or whole of this Agreement or any rights hereunder (by operation of law or otherwise), including by way of merger, acquisition or sale of all or
substantially all of the assets in one or more related transactions, without the written permission of PORTAL. Any such attempted assignment shall be void. This Agreement shall be binding upon and for the benefit of the undersigned Parties, their
successors, legal representatives and permitted assigns. 
 

*** Confidential Treatment Requested 

 
20.    Dispute Resolution/Governing Law/Choice of Venue. In the event of a dispute relating to the performance of this Agreement, the parties shall first submit such dispute for discussion and
resolution to their respective management teams within the Portal-India-EDC. If the management teams of both parties within the Portal-India-EDC are unable to resolve the dispute within ten (10) days of submission, then the dispute shall be
submitted for discussion and resolution to PORTAL and APAR’s respective executive management teams at their corporate headquarters. If the corporate executive management teams of each party are unable to resolve the dispute within ten (10) days
of submission, then the parties may seek any available legal and equitable remedies. It is mutually agreed that this Agreement shall be construed and interpreted according to the laws of the state of California. It is further agreed that any lawsuit
filed concerning the enforcement or interpretation of this Agreement shall be brought only in the state or federal courts, as applicable, located in Santa Clara County, California. The prevailing party in any action to enforce this Agreement will be
entitled to recover its reasonable attorney’s fees and costs in connection with such action. 
 
21.    Waiver. The waiver of a breach of this Agreement or the failure of a party to exercise any right under this Agreement shall in no event constitute a waiver as
to any other breach, whether similar or dissimilar in nature, or prevent the exercise of any right under this Agreement. 
 
22.    Entire Agreement. This Agreement and any Schedules attached hereto represents the entire Agreement and supersedes
any and all previous agreements and understandings between the parties relating to the subject matter hereof, and may be amended only in writing, signed by both parties. 
 
23.    Notice. Any notice required or permitted under the terms of this Agreement or
required by law must be in writing and must be (a) delivered in person, (b) sent by registered mail, return receipt requested, (c) sent by overnight air courier, or (d) by facsimile, in each case forwarded to the appropriate address set forth below.
Either party may change its address for notice by written notice to the other party. Notices will be considered to have been given at the time of actual delivery in person, three (3) business days after posting, or one (1) business day after (i)
delivery to an overnight air courier service or (ii) the moment of transmission by facsimile. 
 

	To:	 	PORTAL 

Portal Software,
Inc. 
10200 S. De Anza Boulevard 
Cupertino, CA 95014 
Attn: Vice President Engineering and a copy to the
General Counsel 
Fax: 408-572-3418 
 

	To:	 	APAR 

Apar Infotech
Corporation 
Attn: Senior Vice President, Consulting & Solutions 
2001 Gateway Place 
Suite 610 West 
San Jose, CA 95110 
Fax: 408-452-0299 
 
With a copy to: 
Apar Infotech Corporation 
Attn: General Counsel 
160 Technology Drive 
Canonsburg, PA 15317 
Fax: 724-745-6494 

 
24.    Severability. If any term, condition or provision in this Agreement is found by a court of competent jurisdiction to be invalid, unlawful or unenforceable to any extent, the parties shall
endeavor in good faith to agree to such amendments that will preserve, as far as possible, the intentions expressed in this Agreement. If the parties fail to agree on such an amendment, such invalid term, condition or provision will be severed from
the remaining terms, conditions and provisions, which will continue to be valid and enforceable to the fullest extent permitted by law. 
 
25.    Counterparts. This Agreement may be executed simultaneously in two (2) or more counterparts, each of which will
be considered an original, but all of which together will constitute one and the same instrument. The exchange of a fully executed Agreement (in counterparts or otherwise) by fax shall be sufficient to bind the parties to the terms and conditions of
this Agreement. 
 
26.    Publicity. APAR may not engage in any public relations activities without PORTAL’s prior written consent. 
 
27.    Purchase Orders. No terms, provisions or conditions of any purchase order,
acknowledgement or other business form that Licensee may use in connection with the acquisition or licensing of the Licensed Software will have any effect on the rights, duties or obligations of the parties under, or otherwise modify, this
Agreement, regardless of any failure of PORTAL to object to such terms, provisions, or conditions. 
 
28.    Export Regulations. APAR acknowledges its obligations to control access to technical data under the U.S. Export Laws and Regulations and agrees to adhere to
such laws and regulations with regard to any technical data received under this Agreement. 
 
29.    Adherence to Laws. 
 
29.1    APAR agrees that in carrying out its duties and responsibilities under this Agreement, it will neither undertake nor cause, nor permit to be undertaken, any activity which
either (i) is illegal under any laws, decrees, rules or regulations in effect in the United States or applicable law or (ii) would have the effect of causing PORTAL to be in violation of any laws, decrees, rules or regulations in effect in the
United States or applicable law. 
 
29.2    APAR agrees that in connection with this Agreement or with any resultant contract or subcontract, it will not, directly or indirectly, give, offer or promise, or authorize to tolerate to be given, offered
or promised, anything of value to any entity or individual with the intent to (i) influence any act or decision of such entity or individual, or (ii) induce such entity or individual to use their influence to affect or influence any act or decision
in order to assist PORTAL in obtaining or retaining business, or in directing business to any person. 
 
29.3    APAR agrees to notify PORTAL immediately of any extortive solicitation, demand or other request for anything of value, by or on behalf of any entity or individual, relating
to the subject matter of this Agreement. 
 
30.    Security Regulations/Work Policy. APAR agrees that its employees and consultants will comply with PORTAL’s security regulations in their activities in connection with the performance of
services hereunder. Unless otherwise agreed to by both parties, APAR’s employees and consultants will observe the working hours, working rules, and holiday schedules of PORTAL (which shall comply with applicable law and customary practices in
the location of the Portal-India-EDC) during the performance of this Agreement. 
 
31.    Relationship of the Parties. APAR in the performance the Services, is acting as an independent contractor. Nothing in this Agreement shall be construed to constitute the parties as
partners, joint venturers, principal and agent, or otherwise as participants in a joint undertaking, and nothing herein shall authorize either party to enter into any contract or other binding obligation on behalf of the other party hereto. For

avoidance of doubt, APAR and its personnel shall not be entitled to seek compensation, exercise any right or seek any benefits accruing to
the regular employees of PORTAL. 
 
32.    Headings. The subject headings of this Agreement are included for purposes of convenience only, and shall not affect the construction or interpretation of any provision hereof. 
 
33.    Setup and Commencement of Work. In
the event that PORTAL’s Director of Engineering, Vilas Madapurmath, fails to provide written certification/approval of an initial group of *** APAR employees to work in the Portal-India-EDC on or before October 7, 2002, PORTAL shall have
the right to terminate this Agreement with no further obligation by either party. Upon PORTAL’s provision of such written certification/approval, or after October 17, 2002, whichever is earlier, this Paragraph 33 of this Agreement shall become
null and void by operation of law, and the rest of this Agreement shall remain in full force and effect. 
 
Prior to receiving PORTAL’s written certification/approval of the initial group of APAR employees to work in the Portal-India-EDC, APAR will not acquire any servers or enterprise software nor will
it establish a communications link, as described elsewhere in this Agreement, unless specifically required by PORTAL. However, should PORTAL require APAR to acquire the above items and should PORTAL subsequently terminate this Agreement pursuant to
this Paragraph 33, then PORTAL shall promptly and fully reimburse APAR for the actual costs of the above items upon APAR’s provision of supporting documentation. 
 
The termination provisions of this Paragraph 33 stand alone and shall not be read in conjunction with the termination
provisions set forth elsewhere in this Agreement, including but not limited to those set forth in Paragraphs 9 and 13. 
 
 
IN WITNESS WHEREOF, the parties have executed this Agreement, intending to be
legally bound, as of the day and year written above. 
 

	 Accepted by:
	  	 Accepted by:

	
	 /s/    Steven I. Farbman

	  	 /s/    Marc Aronson

	 Name:
	  	 Steven I. Farbman
	  	 Name:
	  	 Marc Aronson

	
	 Title:
	  	 General Counsel
	  	 Title:
	  	 Sr. Vice President

	
	 Date:
	  	 8/30/02
	  	 Date:
	  	 8/30/02

	 	  	
	  	 	  	

	
	 For:
	  	 APAR Infotech Corporation
	  	 For:
	  	 For: Portal Software, Inc.

 

*** Confidential Treatment Requested 

 
SCHEDULE 1

 
LIST OF PORTAL COMPETITORS

 

	Ø	 	Amdocs 

	Ø	 	ADC 

	Ø	 	Convergys 

	Ø	 	CSG Systems 

	Ø	 	Asia Info 

	Ø	 	Teleknowledge 

	Ø	 	Digiquant 

	Ø	 	Apogee 

	Ø	 	HO Systems 

	Ø	 	Rate Integration 

	Ø	 	Metratech 

	Ø	 	Mind CTI 

	Ø	 	Intec 

	Ø	 	Schlumberger 

 
A
TECHNICAL-SUPPORT SERVICES ADDENDUM (ADDENDUM A) TO 
EXTENDED DEVELOPMENT CENTER AGREEMENT 
 
This ‘Agreement-Addendum A’ (hereinafter “Addendum”) is
made this 18th day of February, 2003 (“Effective Date”), between APAR Infotech Corporation, located at 160
Technology Drive, Canonsburg, PA 15317 (hereinafter “APAR”) and Portal Software, Inc., located at 10200 S. De Anza Boulevard, Cupertino, CA 95014 (hereinafter “PORTAL”), and is an addendum to the Extended Development Center
Agreement (“EDC Agreement: or “Agreement”) entered into by the parties on August 29, 2002. 
 
WHEREAS PORTAL desires to use the Technical Support expertise and services for the benefit of PORTAL, and APAR agrees to supply such support services. 
 
Accordingly, in consideration of the promises and covenants set forth below,
the parties agree as follows, intending to be legally bound: 
 
DEFINITIONS: 
All capitalized terms shall have the meaning set forth in the EDC Agreement or as otherwise set forth
herein. 
 
“TECHNICAL SUPPORT” means the application
support services provided under Portal’s policies for PORTAL’s software products, all successor products and all future Portal software products (hereinafter “PORTAL Products”) . 
 
SERVICES: APAR agrees to provide to PORTAL and PORTAL agrees to accept
from APAR Technical Support services related to PORTAL Products as used by PORTAL licensees (“Services”) in accordance with the terms and conditions of this Addendum. The scope of Services and statement of work are defined in Appendix
A to this Addendum. PORTAL shall have the right to revise, amend, or modify the scope of Services and statement of work at any time upon prior notice to and in consultation with APAR. 
 
If any services, functions or responsibilities not specifically described in this Addendum, including, without limitation,
its appendices, are required for the proper performance and provision of the Services, they shall be deemed implied by and included in the scope of the Services to the same extent and in the same manner as if specifically described in this Addendum.
Except as otherwise expressly provided in this Addendum, Apar will be responsible for providing the facilities, personnel, hardware and infrastructure (which shall include one Solaris E250 server and one NT Server–Compaq Proliant) and all other
resources necessary to provide the Services to PORTAL. Apar shall ensure that the infrastructure provided to PORTAL is proportionately increased as the number of EDC personnel is increased in accordance with Section 12 of the EDC Agreement.

 
Apar shall provide to PORTAL one workstation per Apar employee
(whether by Dell® or an equivalent manufacturer) that meets or exceeds the configurations set forth on Appendix
B. For each addition of *** people to the Portal-India-EDC, Apar will incrementally increase the link capacity/bandwidth to meet the connectivity needs. The parties will mutually agree upon the amount of the capacity increase in such case.
Further, upon the Effective Date of this Agreement, Apar shall increase the link capacity/bandwidth to 512KBPS. Apar shall maintain this level of capacity/bandwidth until the number of Portal-India-EDC personnel reaches *** people. 
 
Apar will invoice PORTAL for actual expenses incurred with respect to long
distance charges incurred by Apar when contacting PORTAL licensees in response to Technical Support issues. 
 
APAR personnel performing the Services set forth in this Addendum shall be bound by, abide by and comply with the provisions of the EDC Agreement and in particular, Sections (2) (Intellectual
Property), (3) (Confidentiality) and 6 (Assigned Employees). 
 

*** Confidential Treatment Requested 
1 

 
QUANTITY: Apar agrees
to supply to PORTAL *** TSE’s (Technical Support Engineers), *** Senior Technical Support Engineer and *** Project Manager (PM) personnel, the initial number engaged being *** personnel. PORTAL has no minimum
purchase obligations pursuant to this Addendum. PORTAL may, with thirty (30) days prior written notice to Apar, increase or reduce its requirements for the Services during the term of this Addendum. The parties will mutually discuss and agree upon
any necessary increases or decreases in the number of resources based upon fluctuations in the number of PORTAL licensees and/or unique Service Level requirements set forth in a licensee’s agreement. 
 
QUALITY: Apar represents and warrants to PORTAL as follows:

 
The Services will be performed efficiently, in good faith and
with the highest level of professional skill and diligence, which level of skill and diligence will be not less than a reasonable standard of care. 
 
All Services will be performed in a manner that does not, and all goods and intangible property with respect to the Services, if any, will not, infringe
any patent, trademark, copyright or other intellectual property right and will not misappropriate any trade secret or other intellectual property right of any third party. 
 
Apar warrants that its Services will be performed consistent with generally accepted industry standards. 
 
SERVICE LEVELS: Performance standards for the Services are set forth in
Appendix C (Portal Technical Support Guidelines, Policies, and definitions hereinafter called “Service Levels”). PORTAL reserves the right to amend its Technical Support Guidelines, Policies and definitions at any time provided that Apar
is provided with a revised version. “Service Levels” shall also include any unique support terms that PORTAL has agreed to with a specific licensee. PORTAL will notify Apar regarding any PORTAL licensees who have agreements containing
Service Levels that are not consistent with Appendix C and will provide Apar with the details of such Service Levels. With respect to certain licensees, failure to meet the Service Levels will trigger an obligation to pay the licensee liquidated
damages penalties. PORTAL shall notify Apar regarding which licensees have liquidated damages clauses in their agreements and the relevant details of such agreements. With respect to failures to meet such Service Levels, if such failure is solely
due to an Apar employee’s acts or omissions, then Apar agrees to be liable for the applicable liquidated damages penalty up to a maximum amount equal to *** of the total fees paid by PORTAL to Apar under this Addendum in the twelve (12)
months preceding the date of the claim by a licensee for payment of liquidated damages. Apar agrees to provide the Services in a manner that meets or exceeds the Service Levels. Each calendar quarter, PORTAL and Apar will review Apar’s
performance pursuant to this Addendum. In the event that Apar fails to meet or exceed the Service Levels PORTAL reserves the right to terminate this Addendum for cause as set forth in Section 9.2 of the EDC Agreement. 
 
TERM: The term of the Addendum will begin on the Effective Date and
will end with the term of the EDC Agreement or until such time that PORTAL exercises its Buy Out option under Section (13) or terminates the EDC Agreement per Section (9) (Termination). . Notwithstanding the foregoing, PORTAL may terminate this
Addendum at any time during the term of this Addendum in accordance with Section 9 of the EDC Agreement. 
 
PAYMENT FOR SERVICES: The compensation for the Services is set forth in Appendix A to this Addendum. 
 
PAYMENT TERMS: Payment terms will be as per Section (11) of the EDC Agreement to which this is an Addendum. 
 
FORCE MAJEURE: Fire, flood, epidemic or other causes beyond the
reasonable control of the parties which prevent either party from performing any obligation hereunder or PORTAL from receiving or using the Services will suspend the effected party’s obligation to perform such obligation (or receive or use the
Services, in the case of PORTAL) during the period required to remove such cause. The party suffering such event will promptly notify the other party and if the period of suspension lasts for longer than two weeks, then the non-suffering party may
at any time thereafter terminate all or any part of this Addendum with immediate effect. 
 
ADDENDUM PRECEDENCE: In the event of any conflict between this Addendum and any purchase order form, site-level execution addendums or other addendums which may be entered into by the parties and/or their affiliates

 

*** Confidential Treatment Requested 
2 

governing the same matters set forth herein, this Addendum will take precedence, unless such subsequent addendum specifically refers to this
Addendum and indicates that such subsequent addendum will take precedence over this Addendum. 
 
SERVICE CHANGES: Apar will obtain PORTAL’s written consent prior to making any significant changes to the manner in which the Services are provided to PORTAL. 
 
The parties agree that, with the exception of the foregoing changes, all of
the terms and conditions of the EDC Agreement remain in full force and effect. 
 
IN WITNESS WHEREOF, the parties have executed this Addendum A, intending to be legally bound, as of the day and year written above. 
 
 

	 Accepted by:
	  	 Accepted by:

	
	 /s/    Steven I. Farbman

	  	 /s/    Marc Aronson

	 Name:
	  	 Steven I. Farbman
	  	 Name:
	  	 Marc Aronson

	
	 Title:
	  	 General Counsel
	  	 Title:
	  	 Senior Vice President, Engineering

	
	 Date:
	  	 2/21/03
	  	 Date:
	  	 2/18/03

	 	  	
	  	 	  	

	
	 For:
	  	 APAR Infotech Corporation
	  	 For:
	  	 Portal Software, Inc.

 
 

 
    3 

 
Appendix
A to Technical Support Services Addendum A to EDC Agreement 
 
SCOPE OF SERVICES AND STATEMENT OF WORK 
 

	 Engagement: 
	 Portal Software, Inc. Extended Support Center at Bangalore-India (“ESC”). 

 

	 Site/Work Location: 
	 Apar (Bangalore-India) 

 

	

	 #
	  	 Role
	  	 Start Date
	  	 End
 Date
	  	 Standard Billing
 Rate/Hr/person *

	

	 1
	  	 *** Technical Support Manager
	  	 01 Feb 2003
	  	 *GTC
	  	 ***

	

	 2
	  	 *** Senior Technical Support Engineers
	  	 01 Feb 2003
	  	 *GTC
	  	 ***

	

	 3
	  	 *** Technical Support Engineers
	  	 01 Feb 2003
	  	 *GTC
	  	 ***

	

 

	 	•	 	* GTC: Good till Cancelled. The ramp down of the team or termination (cause or without cause) will follow Section 9 of the EDC Agreement between Portal Software Inc.
and Apar Infotech Corporation. 

 

	 	•	 	* The rate that has been applied above is in accordance to the rate structure agreed between Portal and Apar for Technical Support Manager/Senior Technical Engineer
and Technical Support Engineer as described below: 

 
RATE MATRIX FOR EXTENDED SUPPORT CENTER 
 

	

	 Position
	  	 # of Years exp
	    	 Rate/Hr

	

	 Manager
	  	 8+
	    	 ***

	

	 Senior Engineer
	  	 3-8
	    	 ***

	

	 Engineer
	  	 1-3
	    	 ***

	

 

	 	•	 	To highlight Apar’s commitment towards setting up Portal-India-ESC, Apar will bear the charges (and will not charge Portal) for *** Technical Engineers for the
six week period commencing from 01 Feb 2003. However, any Travel & Expenses for the associates traveling on-site will be charged to Portal 

 

	 Scope of Services: 
	 As per Portal Technical Support – Guidelines, Policies and Definition (Revised Oct 2002) which may be amended by Portal from
time to time. 

 

	 	 Support shall only be provided to Portal customers having valid Support contract. 

 

	 Exclusions: 
	 None. The ESC will provide worldwide support 

 
 

*** Confidential Treatment Requested 
4 

	 Travel and Expenses: 
	 For pre-approved travel of Apar Employees to US/Other Countries, the Travel & Expense would be charged on actuals as per
mutually approved Travel & Expense Policy. 

 

	 Overtime Applicable: 
	 Regular 

 

	 Accounts Payable (Name): 
	 Ms. Beverly Lund 

 

	 Accounts Payable (Phone No): 
	 (408) 572 3995    e-mail: blund@portal.com 

 

	 Payment Terms: 
	 Net 30 Days (A 1.0% monthly penalty will be applied past 30 days). 

 

	 Additional Information: 
	 This Statement of Work is made under and is subject to the terms and conditions in the Extended Development Center Agreement
and the Technical-Support Services Addendum A to the Extended Development Center Agreement between Portal Software Inc. and Apar Infotech Corporation. 

 
 

	 Apar Infotech Corporation
	  	 Portal Software, Inc.

	
	 By:
	  	 /s/    Steven I. Farbman
	  	 By:
	  	 /s/    Marc Aronson

	 	  	
	  	 	  	

	
	 Name:
	  	 Steven I. Farbman
	  	 Name:
	  	 Marc Aronson

	 	  	
	  	 	  	

	
	 Title:
	  	 General Counsel
	  	 Title:
	  	 SVP Engineering

	 	  	
	  	 	  	

	
	 Date:
	  	 2/21/03
	  	 Date:
	  	 2/18/03

	 	  	
	  	 	  	

 

5 

 
Appendix B
to Technical Support Services Addendum A to EDC Agreement 
 
Workstation Configuration 
 

	

	

 

	
	 	  	 Date:
	  	 Tuesday,
 December 17,
 2002 12:43:12
 AM CDT
	  	 	  	 
	
	 	  	 Catalog Number:            
	  	 05 555
	  	 	  	 
	
	 Dell PrecisionTM
 Workstation
 450 Desktop:
	  	 Intel® XeonTM Processor, 2.40GHz, 512K Cache
	  	 	  	 45D24
	  	 [221-1697]

	
	 2ND PROCESSOR
 (Must match
 speed selection
 above):
	  	 Intel® XeonTM Processor, 2.40GHz, 512K Cache
	  	 	  	 PR24
	  	 [311-2254]

	
	 Memory:
	  	 2GB,DDR266 SDRAM Memory,NECC (4 DIMMS)
	  	 	  	 2GN4
	  	 [311-2268]

	
	 Keyboard:
	  	 Entry Level, PS/2, No Hot Keys
	  	 	  	 E
	  	 [310-1609]

	
	 Monitor:
	  	 17 inch Dell (16.0 inch vis) M782 Flat Screen CRT Monitor
	  	 	  	 M782
	  	 [320-0173]

 

6 

	
	 Graphics Cards:
	  	 ATI, FIRE GLTM E1,64MB,2 VGA or 1 VGA and 1 DVI,(dual monitor capable)
	  	 	  	 ATI64
	  	 [320-0570]

	
	 First Hard Drive:
	  	 146GB Ultra 320 SCSI, 1 inch (10,000 rpm)
	  	 	  	 146S10
	  	 [340-7528]

	
	 Floppy Drive:
	  	 1.44MB FDD,Full-size,no-bezel,F3 bay-1ST SOURCE
	  	 	  	 3
	  	 [340-3736]

	
	 Operating System:
	  	 Microsoft®Windows® 2000 Professional (SP3) with Media using NTFS
	  	 	  	 W2K3
	  	 [420-1552]

	
	 Mouse:
	  	 PS/2,Dell, 2 button w/no scroll
	  	 	  	 WS
	  	 [310-8300]

	
	 CD-ROM, DVD, and Read-Write Devices:
	  	 48X/24X/48X IDE CD Read-Write
	  	 	  	 CDRW48
	  	 [313-1408]

	
	 SCSI/RAID:
	  	 U320 card w/on-board striping,internal
	  	 	  	 U320SI
	  	 [340-7538]

	
	 Hardware Support Services:
	  	 3Yr Parts + Onsite Labor (Next Business Day)
	  	 	  	 U3YOS
	  	 [900-8710]
 [900-8712]

	
	 Installation Services:
	  	 No Installation
	  	 	  	 NOINSTL
	  	 [900-9987]

	
	 Power Protection:
	  	 Belkin Components Surgemaster Gold 9 outlet w/10ft cord
	  	 	  	 BELGOLD
	  	 [A0004763]

 

7

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