Document:

Option Plan and Form of Option Agreement

 Exhibit 10.31 
  
 TJ CHEMICAL HOLDINGS LLC 
  
 2004 OPTION PLAN 
 Adopted September
3, 2004 
  

	1.	Purpose of the Plan. 

  
 The purpose of the TJ Chemical Holdings LLC (the “Company”) 2004 Option Plan (the “Plan”) is to promote the interests of
the Company and the Holders of Membership Units in the Company by providing key employees, consultants, members and service providers of the Company and its affiliates with an appropriate incentive to encourage them to continue in the employ of or
to perform services for, and to improve the growth and profitability of, the Company and its affiliates. 
  

	2.	Definitions. 

  
 Capitalized terms not otherwise defined herein shall have the meaning assigned to such terms in the LLC Agreement. As used in the Plan, the following
capitalized terms shall have the following meanings: 
  
 “Board” shall mean the Board of Directors of the Company. 
  
 “Business Day” shall mean any day other than a Saturday, a Sunday or a holiday on which national banking associations in Delaware or New York are closed. 
  
 “Cause” shall mean, unless otherwise specified in a
Participant’s Option Grant Agreement, employment agreement or other written agreement with respect to the termination of a Participant’s Services, (A) such Participant’s continued failure substantially to perform his or her duties
(other than as a result of Disability), whether as an employee, independent contractor or otherwise, (B) dishonesty in the performance of such Participant’s duties, (C) any act or acts of such Participant that constitutes (x) a felony or (y) a
misdemeanor involving moral turpitude, (D) such Participant’s willful malfeasance or willful misconduct in connection with his or her duties or any act or omission which is injurious to the financial condition or business reputation of KRATON
or any of its subsidiaries or affiliates, or (E) such Participant’s breach of confidentiality, non-competition, assignment of inventions or similar agreements. If, subsequent to Participant’s termination of Services for other than Cause,
it is determined in good faith by the Company that Participant’s Services could have been terminated for Cause, Participant’s Services shall, at the election of the Company, be deemed to have been terminated for Cause retroactively to the
date the events giving rise to Cause occurred. 
  
 “Change
in Control” shall mean the occurrence of any of the following events: (i) any sale, lease, exchange or other transfer (in one transaction or a series of related transactions) of all of the assets of the Company to any Person or group of
related persons for purposes of Section 13(d) of the Exchange Act (a “Group”), together with any affiliates thereof other than to TPG III Polymer Holdings LLC, TPG IV Polymer Holdings LLC or J.P. Morgan Partners L.P. or any of their
affiliates (hereinafter the “Sponsors”); (ii) the complete liquidation or dissolution of the Company; (iii) (A) any Person or Group (other than the Sponsors) shall 

  

 
become the beneficial owner (within the meaning of Section 13(d) of the Exchange Act), directly or indirectly, of Units representing more than 40% of the
aggregate outstanding Voting Units of the Company and such Person or Group actually has the power to vote such Units in any such election and (B) the Sponsors beneficially own (within the meaning of Section 13(d) of the Exchange Act), directly or
indirectly, in the aggregate a lesser percentage of the Voting Units of the Company than such other Person or Group; (iv) the replacement of a majority of the Board over a two-year period from the directors who constituted the Board at the beginning
of such period, and such replacement shall not have been approved by a vote of at least a majority of the Board then still in office who either were members of such Board at the beginning of such period or whose election as a member of such Board
was previously so approved or who were nominated by, or designees of, the Sponsors; or (v) a merger or consolidation of the Company with another entity in which holders of the Membership Units of the Company immediately prior to the consummation of
the transaction hold, directly or indirectly, immediately following the consummation of the transaction, less than 50% of the common equity interest in the surviving corporation in such transaction and the Sponsors do not hold a sufficient amount of
Voting Units (or similar securities) to elect a majority of the surviving entity’s board of directors.  
  
 “Code” shall mean the Internal Revenue Code of 1986 and any successor statute, as amended, from time to time. 
  
 “Committee” shall mean the Committee appointed by the Board
pursuant to Section 3 of the Plan or, in the absence of any such Committee, the Board. 
  
 “Company” shall mean TJ Chemical Holdings LLC, a Delaware limited liability company or any successor thereto. 
  

“Disability” shall mean, unless otherwise specified in a Participant’s Option Grant Agreement, employment agreement or other
written agreement with respect to the termination of a Participant’s Services, a permanent disability as defined in the disability plan of the Company or such affiliate of the Company to which the Participant provides Services. 
  
 “Eligible Service Provider” shall mean those employees,
consultants, members or service providers who, in the judgment of the Committee, should be eligible to participate in the Plan due to the services they perform on behalf of the Company or an affiliate of the Company. 
  
 “Exchange Act” shall mean the Securities Exchange Act of
1934, as amended. 
  
 “Exercise Date” shall have
the meaning set forth in Section 4.10 herein. 
  
 “Exercise Notice” shall have the meaning set forth in Section 4.10 herein. 
  
 “Exercise Price” shall mean the price that the Participant must pay under the Option per Membership Unit, as determined by the Committee
for each Grant and specified in each Option Grant Agreement. 
  
 “Fair Market Value” shall mean, solely for purposes of the Plan and the Options Granted thereunder, as of any date, the value per Membership Unit as determined by the 

  

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Committee in good faith; provided, in making such determination, the Committee may rely on the reports or appraisals of the Company’s auditors or
other third party appraisers. 
  
 “Good Reason”
shall mean, unless otherwise specified in a Participant’s Option Grant Agreement, employment agreement or other written agreement with respect to the termination of a Participant’s Services, (i) a material diminution in a
Participant’s duties and responsibilities other than a change in such Participant’s duties and responsibilities that results from becoming part of a larger organization following a Change in Control, (ii) a decrease in a Participant’s
base salary, bonus opportunity or benefits other than a decrease in bonus opportunity or benefits that applies to all employees of the Company or its affiliates otherwise eligible to participate in the affected plan, or (iii) a relocation of a
Participant’s primary work location more than 50 miles from the work location immediately prior to the Change in Control, without written consent; provided that, within sixty days following the occurrence of any of the events set forth
herein, the Participant shall have delivered written notice to the Company of his intention to terminate his Services for Good Reason, which notice specifies in reasonable detail the circumstances claimed to give rise to the Participant’s right
to terminate his Services for Good Reason, and the Company shall not have cured such circumstances within thirty days following the Company’s receipt of such notice. 
  
 “Grant” shall mean a grant of an Option under the Plan evidenced by an Option Grant Agreement. 

 
 “Grant Date” shall have the meaning set forth in Section
4.3 herein. 
  
 “Holder” shall mean any Person
admitted to the Company as a holder of a Membership Unit in the Company and shall exclude any Person who ceases to be admitted as a holder of a Membership Unit in the Company. 
  
 “LLC Agreement” shall mean the Second Amended and Restated Limited Liability Company Operating Agreement of
the Company, dated as of March 31, 2004, a copy of which is attached hereto as Exhibit B. 
  
 “Option” shall mean an option to purchase a Membership Unit or a fraction thereof granted to any Participant under the Plan. Each Option granted hereunder shall be a non-qualified Option and shall be
identified as such in the Option Grant Agreement by which it is evidenced. 
  
 “Option Grant Agreement” shall mean an agreement entered into by each Participant and the Company evidencing the Grant of each Option issued pursuant to the Plan (a sample of which is attached hereto
as Exhibit A). 
  
 “Option Spread” shall mean, as
of any date of determination, with respect to an Option, the excess, if any, of the Fair Market Value of a Membership Unit as of such date over the Exercise Price with respect to such Option. 
  
 “Participant” shall mean an Eligible Service Provider to
whom a Grant of an Option under the Plan has been made, and, where applicable, shall include Permitted Transferees. 
  

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 “Permitted Transferee” shall have the meaning set forth in Section 4.6 hereof.

  
 “Person” shall mean an individual,
partnership, corporation, limited liability company, unincorporated organization, trust or joint venture, or a governmental agency or political subdivision thereof. 
  
 “Securities Act” shall mean the Securities Act of 1933, as amended. 
  
 “Services” shall mean employment with the Company or any
affiliate of the Company or the provision of services as a consultant or service provider for the Company or any affiliate thereof. 
  
 “Transfer” shall mean any transfer, sale, assignment, gift, testamentary transfer, pledge, hypothecation or other disposition of any
interest. “Transferee” and “Transferor” shall have correlative meanings. 
  
 “Vesting Date” shall mean the date an Option becomes exercisable as defined in Section 4.4 herein. 
  

	3.	Administration of the Plan. 

  
 The Committee shall be appointed by the Board to administer the Plan. In the absence of a Committee, the Board shall function as the Committee for all
purposes under the Plan, and to the extent that the Board so acts, references in this Plan to the Committee shall refer to the Board as applicable. In addition, the Committee, in its discretion, may delegate its authority to make Grants to a
director or an officer or committee of officers of the Company or one of its affiliates, subject to reasonable limits and guidelines established by the Committee at the time of such delegation. No member of the Committee shall participate in any
decision that specifically affects such member’s interest in the Plan, other than decisions that affect all Participants generally. 
  
 3.1 Powers of the Committee. In addition to the other powers granted to the Committee under the Plan, the Committee shall have the power:
(a) to determine to which of the Eligible Service Providers Grants shall be made; (b) to determine the time or times when Grants shall be made and to determine the number of Membership Units or fraction thereof subject to each such Grant; (c) to
prescribe the form of an Option Grant Agreement; (d) to adopt, amend and rescind such rules and regulations as, in its opinion, may be advisable for the administration of the Plan; (e) to construe and interpret the Plan, such rules and regulations
and all Option Grant Agreements; (f) to make any necessary or reasonable adjustments to the Plan, Membership Units or Option Grant Agreements; and (g) to make all other determinations necessary or advisable for the administration of the Plan.

  
 3.2 Determinations of the Committee. Any Grant,
determination, prescription or other act of the Committee made in good faith shall be final and conclusively binding upon all Persons; provided that, absent evidence to the contrary, it shall be conclusively presumed that the Committee has
acted in good faith in making such Grant, determination, prescription or other act. 
  

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 3.3 Indemnification of the Committee. No member of the Committee or the Board shall be
liable for any action or determination made in good faith with respect to the Plan or any Grant. To the fullest extent permitted by law, the Company shall indemnify and hold harmless each person made or threatened to be made a party to any civil or
criminal action or proceeding by reason of the fact that such person, or such person’s testator or intestate, is or was a member of the Committee. 
  
 3.4 Compliance with the LLC Agreement and Option Grant Agreement and Applicable Law. Notwithstanding anything herein to the contrary,
Membership Units will not be certificated upon exercise of any Option, unless otherwise determined by the Committee. Each of the Company and the Participant shall comply with any such law, regulation or requirement, including without limitation
requirements imposed by the LLC Agreement and Option Grant Agreement. In addition to the terms and conditions provided herein, the Committee may require that a Participant make such reasonable covenants, agreements and representations as the
Committee, in its sole discretion, deems advisable in order to comply with any such laws, regulations or requirements (including without limitation any requirements imposed by the LLC Agreement). 
  
 3.5 Inconsistent Terms. Except as expressly provided in the
Plan, in the event of a conflict between the terms of the Plan and the terms of any Option Grant Agreement, the terms of the Option Grant Agreement shall govern. 
  

	4.	Options. 

  
 Subject to adjustment as provided in Section 4.13 hereof, the Committee may grant to Participants Options to purchase Membership Units or fractions
thereof in the Company which, when combined with profits units that have been granted, in the aggregate, do not exceed 21,740,802 Membership Units, which represents approximately 8% of the Membership Units and Profits Units outstanding on March 31,
2004 on a fully diluted basis. To the extent that any Option granted under the Plan terminates, expires or is canceled without having been exercised, the Membership Unit covered by such Option shall again be available for Grant under the Plan.

  
 4.1 Non-Qualified Options. The Options granted
under the Plan shall be non-qualified Options to purchase a Membership Unit. 
  
 4.2 Exercise Price. The Exercise Price shall be the price the Participant must pay under the Option for each Membership Unit as determined by the Committee (which may be equal to, less than or greater
than the Fair Market Value of a Membership Unit on the Grant Date for such Option) and shall be specified in the Option Grant Agreement. 
  
 4.3 Grant Date. The Grant Date of each Option shall be the date designated by the Committee and specified in the Option Grant Agreement as
the date on which such Option is Granted. 
  
 4.4 Vesting
Date of Options. Each Option Grant Agreement shall indicate the date or conditions under which such Option shall become exercisable; provided that, unless otherwise provided in a Participant’s Option Grant Agreement, if within
the two-year period 

  

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following a Change in Control the Participant’s Services are terminated by the Company or its affiliate without Cause or by the Participant for Good
Reason, all outstanding Options held by such Participant shall become immediately vested as of the effective date of the termination of such Participant’s Services. 
  
 4.5 Expiration of Options. 
  
 (a) With respect to each Participant, any of such Participant’s Option(s) or portion thereof which have not yet become
exercisable shall expire on the date such Participant’s Services are terminated for any reason. 
  
 (b) With respect to each Participant, each Participant’s Option(s) or any portion thereof which have become exercisable on or before the date such
Participant’s Services are terminated shall expire on the earlier of (i) the commencement of business on the date the Participant’s Services are terminated for Cause ; (ii) 90 calendar days after the date the Participant’s Services
are terminated for any reason other than Cause, death or Disability; (iii) one year after the date the Participant’s Services are terminated by reason of death or Disability; or (iv) the 10th anniversary of the Grant Date for such Option(s).

  
 (c) Notwithstanding the foregoing clauses (a) and (b), the
Committee may specify in any Option Grant Agreement a different expiration date or period for any Option granted hereunder, and such expiration date or period shall supersede the foregoing expiration period. 
  
 4.6 Limitation on Transfer. Each Option shall be exercisable
only by such Participant unless the Participant obtains the prior written consent of the Committee to Transfer such Option to a specified transferee (a “Permitted Transferee”) or the Participant’s Option Grant Agreement
provides otherwise. 
  
 4.7 Condition Precedent to Transfer
of Any Option. It shall be a condition precedent to any Transfer of any Option that the Permitted Transferee, if not already a Participant in the Plan, shall agree in writing prior to the Transfer with the Company to be bound by the terms of
the Plan and the Option Grant Agreement as if he had been an original signatory thereto (including without limitation acknowledging that the Options Transferred to such Permitted Transferee shall expire in the event that the events or dates set
forth in Section 4.5 of the Plan occur with respect to the Transferor); provided that, upon such Transfer in accordance with Sections 4.6 and 4.7 hereof, all references in the Plan and Option Grant Agreement except for Section 4.5 of the Plan
shall be deemed to be replaced by a reference to such Permitted Transferee. 
  
 4.8 Effect of Void Transfers. In the event of any purported Transfer of any Option in violation of the provisions of the Plan, such purported Transfer shall be void ab initio and of no effect.

  
 4.9 Exercise of Options. A Participant may
exercise any or all of his vested Options by serving an Exercise Notice on the Company as provided in Section 4.10 hereto. 
  
 4.10 Method of Exercise. An Option shall be exercised by delivery of written notice to the Company at the address set forth in Section 6.6
hereof (the “Exercise Notice”) no 

  

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less than ten (10) Business Days in advance of the effective date of the proposed exercise (the “Exercise Date”). Such notice shall (a)
specify the number of Membership Units or fraction thereof with respect to which the Option is being exercised, the Grant Date of such Option and the desired Exercise Date; provided that such Exercise Date shall not be later than the date on
which such Option has expired pursuant to Section 4.5 hereof, (b) be signed by the Participant, and (c) indicate in writing that the Participant agrees to be bound by the LLC Agreement. The Exercise Notice shall include payment in U.S. currency or
immediately available funds for an amount equal to the Exercise Price multiplied by the number or fraction of Membership Units specified in such Exercise Notice or any method otherwise approved by the Committee. In addition, the Participant shall be
responsible for the payment of applicable withholding and other taxes in cash, or in Membership Units if approved by the Committee, that may become due as a result of the exercise of such Option. A Participant’s partial exercise of the Option,
without more, shall not cause the expiration, termination or cancellation of such Participant’s remaining portion of the Option. The Committee may prohibit the exercise of fractions of Membership Units. 
  
 4.11 Issuance of Membership Units. Upon the exercise of any
Option in accordance with Section 4.10, the Company shall issue the appropriate number of Membership Units and record such issuance on its books and in its records in the name of the Participant as soon as practicable following the Exercise Date,
and such Participant shall be entitled to the profits and losses of the Company attributable to such Membership Units as determined under the LLC Agreement. Notwithstanding the foregoing, no Membership Unit shall be issued to any Participant until
such Participant agrees to be bound by and executes the LLC Agreement. 
  
 4.12 Administration of Options. 
  
 (a) Termination of the Options. The Committee may, at any time, in its absolute discretion, without amendment to the Plan or any relevant Option Grant Agreement, terminate all, but not less than all, Options then outstanding, whether
or not exercisable provided, however, that the Company, in full consideration of such termination, shall pay with respect to any Option, or portion thereof, then outstanding, an amount equal to the Option Spread determined as of the date of
such termination. Such payment shall be made as soon as practicable after the payment amounts are determined, provided, however, that the Company shall have the option to make payments to the Participants by issuing a note to the Participant
bearing a reasonable rate of interest as determined by the Committee in its absolute discretion. 
  
 (b) (i) Notwithstanding any other provision of this Plan or any Option Grant Agreement to the contrary, the Company shall not be obligated or permitted to
pay the Option Spread for any Option if (A) the payment of such Option Spread would result in a violation of the terms or provisions of, or result in a default or an event of default under, any guarantee, financing or security agreement or document
entered into by the Company or any of its affiliates, in each case as the same may be amended, modified or supplemented from time to time (such agreements and documents, the “Financing Agreements”), (B) the payment of such Option
Spread would violate any term or provision of the Certificate of Formation of the Company or (C) the Company has no funds legally available therefor under the laws of the State of Delaware. 
  

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 (ii) In the event that the payment of the Option Spread by the Company is prevented
solely by the terms of this Section 4.12(b), (A) the payment of such Option Spread will be postponed and will be made without the application of further conditions or impediments (other than as set forth in this Section 4.12(b)) at the first
opportunity thereafter when the Company has funds legally available therefor and when the payment of such Option Spread will not result in any default or event of default by the Company or any of its affiliates or violation under any Financing
Agreement or in a violation of any term or provision of the Certificate of Formation of the Company and (B) the Participant’s right to receive payment of such Option Spread shall rank against other similar rights with respect to Options in
respect thereof according to priority in time of the effective date of the event giving rise to any such right; provided that any such right as to which a common date determines priority shall be of equal priority and shall share pro
rata in any purchase payments made pursuant to Section 4.12(b)(ii)(A). 
  
 (iii) In the event that the payment of the Option Spread for any Options is delayed pursuant to this Section 4.12(b), the Option Spread for such Options when the Option Spread is eventually paid as contemplated by
this Section shall be the sum of (A) the Option Spread of such Options at the time that the Option Spread would have been paid but for the operation of this Section 4.12(b), plus (B) an amount equal to the interest on such Option Spread for the
period from the date on which the Option Spread would have been paid but for the operation of this Section 4.12(b) to the date on which such Option Spread is actually paid (the “Delay Period”), at an annual rate of interest equal to
the average annual cost to the Company and its affiliates of their bank indebtedness obligations outstanding during the Delay Period or, if there are no such obligations outstanding, the average annual prime rate charged during the Delay Period by
JP Morgan Chase Bank or such other nationally recognized bank designated by the Committee. 
  
 (c) Amendment of Terms of Options. The Committee may, in its absolute discretion, amend the Plan or terms of any Option; provided that any such amendment (other than a termination as provided in
subparagraph (a) above) shall not impair or adversely affect any Participant’s rights under the Plan or such Option without such Participant’s written consent. 
  
 (d) Termination of this Plan. The Committee may at any time, in its absolute discretion, suspend or terminate this
Plan. No awards may be granted during any suspension of the Plan or after the Plan has been terminated. The termination of the Plan shall not affect any previous Grants. After the plan terminates, the function of the Committee will be limited to
supervising the administration of previous Grants. 
  
 4.13 Adjustment Upon Changes in Company Membership Units. 
  
 (a) Increase or Decrease in Issued Membership Units Without Consideration. Subject to any required action by the Holders, in the event of any increase or decrease in the number of issued and outstanding
Membership Units resulting from a subdivision or consolidation of Membership Units or any other increase or decrease in the number of such Membership Units effected without receipt of consideration by the Company, the Committee may make such
adjustments with respect to the number of Membership Units subject to the 

  

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Options and/or the Exercise Price per Membership Unit, as the Committee may consider appropriate to prevent the enlargement or dilution of rights of
Participants. 
  
 (b) Certain Mergers. Subject to any
required action by Holders, in the event that the Company shall be the surviving corporation in any merger or consolidation (except a merger or consolidation as a result of which the Holders receive securities of another corporation or entity), the
Options outstanding on the date of such merger or consolidation shall pertain to and apply to the securities that a Holder of the number of shares of Membership Units subject to any such Option would have received in such merger or consolidation (it
being understood that if, in connection with such transaction, the Holders retain their Membership Units and are not entitled to any additional or other consideration, the Options shall not be affected by such transaction). 
  
 (c) Certain Other Transactions. In the event of (i) a dissolution or
liquidation of the Company, (ii) a sale of all or substantially all of the Company’s assets, (iii) a merger or consolidation involving the Company in which the Company is not the surviving corporation or (iv) a merger or consolidation involving
the Company in which the Company is the surviving corporation but the Holders receive securities of another corporation and/or other property, including cash, the Committee shall, in its absolute discretion, have the power to: 
  
 (A) provide for the exchange of any Option outstanding
immediately prior to such event (whether or not then exercisable) for an option with respect to, as appropriate, some or all of the property for which the Membership Units underlying such Option is exchanged and, incident thereto, make an equitable
adjustment, as determined by the Committee, in the exercise price of the Options, if applicable, or the number or kind of securities or amount of property subject to the Option or, if appropriate, provide for a cash payment to the Participants in
partial consideration for the exchange of the Options as the Committee may consider appropriate to prevent dilution or enlargement of rights; 
  
 (B) cancel, effective immediately prior to the occurrence of such event, any Option outstanding immediately prior to such event (whether
or not then exercisable or vested), and in full consideration of such cancellation, pay to the Participant to whom such Option was granted an amount in cash, for each Membership Unit subject to such Option, equal to the excess of (1) the value, as
determined by the Committee in its absolute discretion, of securities and property (including cash) received by the Holder of a Membership Unit as a result of such event over (2) the Exercise Price of such Option; or 
  
 (C) provide for any combination of (A) or (B). 

 
 (d) Other Changes. In the event of any change in the capitalization
of the Company or a corporate change other than those specifically referred to in Sections 4.13 (a), (b) or (c) hereof, the Committee shall, in its absolute discretion, make such adjustments in the number and class of shares subject to Options
outstanding on the date on which such change occurs and, if applicable, in the Exercise Price of each such Option, as the Committee may, in its absolute discretion, consider appropriate to prevent dilution or enlargement of rights. 
  

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 (e) No Other Rights. Except as expressly provided in the Plan or the Option Grant Agreements
evidencing the Options, no Participant shall have any rights by reason of (i) any subdivision or consolidation of Membership Units, (ii) any dissolution or liquidation of the Company or (iii) the payment of any dividend or any increase or decrease
in the number of Membership Units. Except as expressly provided in the Plan or the Option Grant Agreements evidencing the Options, no issuance by the Company of any Membership Units shall affect, and no adjustment by reason thereof shall be made
with respect to, the number of Membership Units subject to the Options or the Exercise Price of such Options. 
  

	5.	Securities Matters. 

  
 5.1 Registration. The Company shall be under no obligation to effect the registration pursuant to the Securities Act of any Membership Units
to be issued hereunder or to effect similar compliance under any state laws. Notwithstanding anything hereof to the contrary, the Company shall not be obligated to cause to be issued or deliver any Membership Units pursuant to this Plan unless and
until the Company is advised by its counsel that the issuance and delivery of such Membership Units is in compliance with all applicable laws, regulations of governmental authority and the requirements of any securities exchange on which such
Membership Units are traded. The Committee may require, as a condition to the issuance or delivery of any Membership Units pursuant to the terms hereof, that the recipient of such Membership Units make such covenants, agreements and representations,
as the Committee deems necessary or advisable. 
  
 5.2
Effectiveness of Option Exercise or Grant. The Company may, in its sole discretion, defer the effectiveness of an exercise of an Option hereunder or the issuance or transfer of Membership Units pursuant to any Grant pending or to
ensure compliance under federal or state securities laws. The Company shall inform the Participant in writing of its decision to defer the effectiveness of the exercise of an Option or the issuance or transfer of Membership Units pursuant to any
Grant. During the period that the effectiveness of the exercise of an Option has been deferred, the Participant may, by written notice, withdraw such exercise and obtain the refund of any amount paid with respect thereto. 
  

	6.	Miscellaneous. 

  
 6.1 Effective Date. The effective date of this Plan shall be August 23, 2004. 
  
 6.2 Rights as Holders. No Participant shall have any rights as a Holder with respect to any Membership Unit
covered by or relating to the Options granted pursuant to the Plan until the date such Participant exercises such Option and is admitted as a Holder of Membership Units in the Company. Except as otherwise expressly provided in Sections 4.12 and 4.13
hereof, no adjustment to the Options shall be made for any rights for which the record date occurs prior to the date such Participant becomes the Holder of a Membership Unit. 
  
 6.3 No Special Services Rights. Nothing contained in the Plan shall confer upon any Participant any right with
respect to the continuation of his Services or interfere in any way with the right of the Company or an affiliate, subject to the terms of any separate Services agreement to the contrary, at any time to terminate such Participant’s Services or
to increase or 

  

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decrease such Participant’s compensation from the rate in existence at the time of the grant of any Option. 
  
 6.4 No Obligation to Exercise. No Grant to any Participant of
any Option shall impose any obligation upon such Participant to exercise such Option. 
  
 6.5 Restrictions on Membership Units. The rights and obligations of the Participants with respect to Membership Units obtained through the exercise of any Option provided in the Plan shall be governed by
the terms and conditions of the LLC Agreement. 
  
 6.6
Notices. All notices and other communications hereunder shall be in writing and shall be given and shall be deemed to have been duly given if delivered in person, by cable, telegram, telex or facsimile
transmission, to the parties as follows: 
  
 If to the Company:

  
 TJ Chemical Holdings LLC 
 c/o Texas Pacific Group 
 301 Commerce Street,
Suite 3300 
 Fort Worth, Texas 76102 
  
 If to the Participant: 
  
 At the address contained in the records of the Company or its affiliates for such Participant 
  
 or to such other address as any party may have furnished to the other in
writing in accordance herewith, except that notices of change of address shall only be effective upon receipt. 
  
 6.7 Descriptive Headings. The headings in the Plan are for convenience of reference only and shall not limit or otherwise affect the meaning
of the terms contained herein. 
  
 6.8 Severability.
In the event that any one or more of the provisions, subdivisions, words, clauses, phrases or sentences contained herein, or the application thereof in any circumstances, is held invalid, illegal or unenforceable in any respect for any reason, the
validity, legality and enforceability of any such provision, subdivision, word, clause, phrase or sentence in every other respect and of the remaining provisions, subdivisions, words, clauses, phrases or sentences hereof shall not in any way be
impaired, it being intended that all rights, powers and privileges of the Company and Participants shall be enforceable to the fullest extent permitted by law. 
  

6.9 Governing Law. The Plan shall be governed by, and construed and enforced in accordance with the laws of the State of Delaware without
regard to the provisions thereof governing conflict of laws. 
  

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 EXHIBIT A 
  
 OPTION GRANT AGREEMENT 
  
 THIS OPTION GRANT AGREEMENT, made as of the              day of
            , 2004 between TJ Chemical Holdings LLC (the “Company”) and
                     (the “Participant”). 
  
 WHEREAS, the Company has adopted and maintains the TJ Chemical Holdings LLC 2004 Option Plan (the “Plan”)
to promote the interests of the Company and the Holders of Membership Units in the Company by providing key employees, consultants, members and service providers of the Company and its affiliates with an appropriate incentive to encourage them to
continue in the employ or service and to improve the growth and profitability of the Company and its affiliates; 
  
 WHEREAS, the Plan provides for the Grant to Participants of non-qualified Options to purchase Membership Unit(s) in the Company; 
  
 NOW, THEREFORE, in consideration of the premises and the mutual covenants
hereinafter set forth, the parties hereto hereby agree as follows: 
  
 1.
Grant of Options. Pursuant to, and subject to, the terms and conditions set forth herein and in the Plan, the Company hereby grants to the Participant a non-qualified option (the “Option”) with respect to
             Membership Unit(s) in the Company. 
  
 2. Grant Date. The Grant Date of the Option hereby granted is             , 2004.

  
 3. Vesting Commencement Date. The Vesting Commencement Date of
the Option hereby granted is             , 2004. 
  
 4. Incorporation of Plan. All terms, conditions and restrictions of the Plan and the LLC Agreement are incorporated herein and made part hereof as if stated
herein. If there is any conflict between the terms and conditions of the Plan or the LLC Agreement and this Option Grant Agreement, the terms and conditions of this Option Grant Agreement, as interpreted by the Committee in its sole discretion,
shall govern, unless explicitly provided to the contrary in the Plan or this Option Grant Agreement. All capitalized terms used herein shall have the meaning given to such terms in the Plan. 
  
 5. Exercise Price. The exercise price per Membership Unit underlying the Option
granted hereby is $            . 
  
 6. Vesting Date. The Option shall become exercisable as follows: twenty percent (20%) of the Membership Unit(s) (rounded down to the nearest Membership Unit) underlying the Option shall become
exercisable on each of the first five anniversaries of the Vesting Commencement Date; provided that the Participant remains employed with the Company or any of its affiliates on each such anniversary; and provided further that
notwithstanding the foregoing, if within the 

  

 
two-year period following a Change in Control the Participant’s Services are terminated by the Company or its affiliate without Cause or by the
Participant for Good Reason, the unvested portion of the Option shall become immediately vested as of the effective date of the termination of such Participant’s Services. For purposes of this Option Grant Agreement, the definition of Good
Reason contained in the Plan shall govern the Participant’s rights during the two-year period following a Change in Control, without regard to that definition’s reference to the Participant’s employment agreement. 

 
 7. Expiration Date. The Option or such portion thereof that has not yet
become exercisable on the date the Participant’s Services are terminated for any reason shall expire on such date. The Option or such portion thereof that has become exercisable on or before the date the Participant’s Services are
terminated shall expire on the earlier of (a) the commencement of business on the date the Participant’s Services are terminated for Cause; (b) 90 calendar days after the date the Participant’s Services are terminated for any reason other
than Cause, death or Disability; (c) one year after the date the Participant’s Services are terminated by reason of death or Disability; or (d) the 10th anniversary of the Grant Date. 
  
 8. Limitations on Transfer of Membership Units; Termination of Employment. The
Participant acknowledges that upon becoming a member of the Company, the Participant will be subject to all the terms and conditions provided in the LLC Agreement. Notwithstanding anything herein or the LLC Agreement to the contrary, the Participant
shall not sell or transfer any Membership Unit acquired pursuant to the exercise of an Option, except (i) to the Participant’s beneficiaries or estate upon the Participant’s death, (ii) upon consent of the Committee, (iii) pursuant to
Sections 6.03, 6.04, 6.06 of the LLC Agreement, or (iv) if such sale or transfer occurs following the date set forth in Section 6.07 of the LLC Agreement. 
  
 In the event of a termination of a Participant’s Services, the Company shall have the right to purchase the Participant’s Membership Units acquired pursuant to
the Options in accordance with Section 6.06 of the LLC Agreement. Any Membership Units acquired pursuant to the exercise of the Options shall be subject to certain Tag-Along and Drag-Along rights in accordance with Article VI of the LLC Agreement.

  
 9. Delays or Omissions. No delay or omission to exercise any
right, power or remedy accruing to any party hereto upon any breach or default of any party under this Option Grant Agreement, shall impair any such right, power or remedy of such party nor shall it be construed to be a waiver of any such breach or
default, or an acquiescence therein, or of or in any similar breach or default thereafter occurring nor shall any waiver of any single breach or default be deemed a waiver of any other breach or default theretofore or thereafter occurring. Any
waiver, permit, consent or approval of any kind or character on the part of any party of any breach or default under this Option Grant Agreement, or any waiver on the part of any party or any provisions or conditions of this Option Grant Agreement,
shall be in writing and shall be effective only to the extent specifically set forth in such writing. 
  
 10. Limitation on Transfer of Options. Except as set forth in this Section 10, the Option shall be exercisable only by the Participant. The Option shall not be assignable or transferable other than by
will or by the laws of descent and distribution. Notwithstanding the foregoing, the Participant may request authorization from the Committee to assign the Option granted herein to 

  

 
a trust or custodianship, the beneficiaries of which may include only the Participant, the Participant’s spouse or the Participant’s lineal
descendants (by blood or adoption), and, if the Committee grants such authorization, the Participant may assign his rights accordingly. In the event of any such assignment, such trust or custodianship shall be subject to all the restrictions,
obligations, and responsibilities as apply to the Participant under the Plan and this Option Grant Agreement and shall be entitled to all the rights of the Participant under the Plan and this Option Grant Agreement; provided that
notwithstanding such assignment, if the events or dates set forth in Sections 6 and 7 of the Option Grant Agreement occur with respect to the Participant, the Option shall not vest or expire at the times set forth in Sections 6 and 7 hereof;
provided further that upon such assignment in accordance with this Section 10, all references in the Plan and Option Grant Agreement except for Sections 6 and 7 of the Option Grant Agreement (and any other provision of Services with
the Company or its affiliates (or the termination thereof)) shall be deemed to be replaced by a reference to the Transferee of the Option. 
  
 11. Indemnification. The Participant agrees, to the fullest extent permitted by law, to indemnify and hold harmless the Company and any director, officer,
or employee thereof against any and all losses, liabilities, claims, damages, and expenses of any nature whatsoever (including attorneys’ fees and disbursements, judgments, fines and amounts paid in settlement) (collectively,
“Losses”) arising out of or based upon any breach or failure by the Participant to comply with his obligations made herein. This Section 11 shall survive any termination or execution of this Option Grant Agreement. 
  

	12.	Representations. 

  
 12.1 Participant Representations. In addition to any representations made by the Participant in the LLC Agreement, the Participant hereby
represents and warrants to the Company that: (a) the Participant is an “accredited investor” as defined in Rule 501(a) under the Securities Act; provided that the Company may, in its discretion and subject to compliance with all
applicable securities laws, waive the foregoing representation with respect to a limited number of Participants; (b) the Participant, alone or together with his representatives, possesses such expertise, knowledge, and sophistication in financial
and business matters generally, and in the type of transactions in which the Company proposes to engage in particular; (c) the Participant is aware that the LLC Agreement provides significant restrictions on the ability of a Participant to sell,
transfer, assign, mortgage, hypothecate, or otherwise encumber the Membership Units; (d) the Participant has duly executed and delivered this Option Grant Agreement; and (e) the Participant’s authorization, execution, delivery, and performance
of this Option Grant Agreement do not conflict with any other agreement or arrangement to which the Participant is a party or by which it is bound. 
  
 12.2 Truth of Representations and Warranties. The Participant represents and warrants that all of his representations set forth in Section
12.1 of this Option Grant Agreement are true and correct as of the date hereof and will be true and correct on any Exercise Date. 
  
 13. Integration. This Option Grant Agreement, and the other documents referred to herein or delivered pursuant hereto (including, without limitation, the
LLC Agreement) which form a part hereof contain the entire understanding of the parties with respect to its subject matter and there are no restrictions, agreements, promises, representations, warranties, covenants or 

  

 
undertakings with respect to the subject matter hereof other than those expressly set forth in such documents. This Option Grant Agreement, the Plan and the
LLC Agreement supersede all prior agreements and understandings between the parties with respect to its subject matter. 
  
 14. Counterparts. This Option Grant Agreement may be executed in two or more counterparts, each of which shall be deemed an original, but all of which shall
constitute one and the same instrument. 
  
 15. Governing Law. This
Option Grant Agreement shall be governed by and construed and enforced in accordance with the laws of the State of Delaware without regard to the provisions thereof governing conflict of laws. 
  
 16. Participant Acknowledgment. The Participant hereby acknowledges receipt of
a copy of the Plan and the LLC Agreement. The Participant hereby acknowledges that all decisions, determinations and interpretations of the Committee in respect of the Plan, this Option Grant Agreement and the Option shall be final and conclusive.

  
 [Remainder of page intentionally left blank.] 
  

 IN WITNESS WHEREOF, the Company has caused this Option Grant Agreement to be duly executed by its duly
authorized officer and said Participant has hereunto signed this Option Grant Agreement on his own behalf, thereby representing that he has carefully read and understands this Option Grant Agreement, the Plan, and the LLC Agreement as of the day and
year first written above. 
  

			
	 TJ CHEMICAL HOLDINGS LLC

	
	 
	 By:
	 	 
	 Title:
	 	 
	
	 [PARTICIPANT]

	
	 

  

 EXHIBIT B 
  
 SECOND AMENDED AND RESTATED LIMITED LIABILITY COMPANY 
 OPERATING AGREEMENT OF THE COMPANY 
  

 EXECUTION VERSION 

  
 SECOND AMENDED AND RESTATED 
  
 LIMITED LIABILITY COMPANY 
  
 OPERATING AGREEMENT 
  
 OF 
  
 TJ CHEMICAL HOLDINGS LLC 
  
 Dated as of March 31, 2004 
  

  
 TABLE OF CONTENTS

  

					
	 	  	 	  	Page

	 	  	ARTICLE I	  	 
	 	  	DEFINITIONS	  	 
			
	 Section 1.01.
	  	 Certain Definitions
	  	2
			
	 Section 1.02.
	  	 Other Interpretive Provisions
	  	6
			
	 	  	ARTICLE II	  	 
	 	  	ORGANIZATIONAL MATTERS	  	 
			
	 Section 2.01.
	  	 Formation of the Company
	  	7
			
	 Section 2.02.
	  	 Name of the Company
	  	7
			
	 Section 2.03.
	  	 Office of the Company
	  	7
			
	 Section 2.04.
	  	 Registered Office and Registered Agent
	  	7
			
	 Section 2.05.
	  	 Term of the Company
	  	7
			
	 Section 2.06.
	  	 Purposes of the Company
	  	7
			
	 	  	ARTICLE III	  	 
	 	  	CAPITAL CONTRIBUTIONS, DISTRIBUTIONS AND ALLOCATIONS	  	 
			
	 Section 3.01.
	  	 Membership Interests
	  	8
			
	 Section 3.02.
	  	 Capital Contributions
	  	9
			
	 Section 3.03.
	  	 Capital Accounts
	  	9
			
	 Section 3.04.
	  	 Withdrawals; Return of Capital
	  	10
			
	 Section 3.05.
	  	 No Interest on Capital Contribution
	  	10
			
	 Section 3.06.
	  	 Distributions
	  	10
			
	 Section 3.07.
	  	 Allocation of Profits and Losses
	  	10
			
	 	  	ARTICLE IV	  	 
	 	  	MANAGEMENT OF THE COMPANY	  	 
			
	 Section 4.01.
	  	 Board of Directors
	  	12
			
	 Section 4.02.
	  	 Company Matters Requiring Super-Majority Member Approval
	  	14
			
	 Section 4.03.
	  	 Additional Management Provisions
	  	16
			
	 Section 4.04.
	  	 Meetings; Notice; Written Consent
	  	16
			
	 Section 4.05.
	  	 Termination of Management Provisions
	  	17

  

 i 

 TABLE OF CONTENTS 
 (continued) 
  

					
	 	  	 	  	Page

			
	 	  	ARTICLE V	  	 
	 	  	OFFICERS	  	 
			
	 Section 5.01.
	  	 Designation; Term; Qualifications
	  	17
			
	 Section 5.02.
	  	 Removal and Resignation
	  	18
			
	 Section 5.03.
	  	 Vacancies
	  	18
			
	 	  	ARTICLE VI	  	 
	 	  	TRANSFER OR REPURCHASE OF UNITS	  	 
			
	 Section 6.01.
	  	 Limitations on Transfer
	  	18
			
	 Section 6.02.
	  	 Permitted Transferees
	  	19
			
	 Section 6.03.
	  	 Tag-Along Rights
	  	19
			
	 Section 6.04.
	  	 Drag-Along Rights
	  	20
			
	 Section 6.05.
	  	 Rights and Obligations of Transferees
	  	22
			
	 Section 6.06.
	  	 Repurchase Rights; Redemption Rights
	  	22
			
	 Section 6.07.
	  	 Termination of Transfer Restrictions
	  	24
			
	 Section 6.08.
	  	 Regulatory Cooperation
	  	25
			
	 	  	ARTICLE VII	  	 
	 	  	COMPANY EXPENSES, BOOKS AND RECORDS	  	 
			
	 Section 7.01.
	  	 Company Expenses
	  	27
			
	 Section 7.02.
	  	 Independent Auditors
	  	27
			
	 Section 7.03.
	  	 Records; Inspection and Access; Consultation
	  	27
			
	 Section 7.04.
	  	 Financial Statements and Reports
	  	27
			
	 Section 7.05.
	  	 Certain Tax Matters
	  	28
			
	 	  	ARTICLE VIII	  	 
	 	  	LIABILITY AND INDEMNIFICATION	  	 
			
	 Section 8.01.
	  	 Liability of Members
	  	28
			
	 Section 8.02.
	  	 Indemnification
	  	29
			
	 Section 8.03.
	  	 Insurance
	  	29
			
	 	  	ARTICLE IX	  	 
	 	  	DISSOLUTION, LIQUIDATION, CONVERSION AND TERMINATION	  	 
			
	 Section 9.01.
	  	 Events Causing Dissolution
	  	29
			
	 Section 9.02.
	  	 Cancellation of Certificate
	  	30

  

 ii 

 TABLE OF CONTENTS 
 (continued) 
  

					
	 	  	 	  	Page

	 Section 9.03.
	  	 Liquidation
	  	30
			
	 Section 9.04.
	  	 Return of Distributions of Capital
	  	30
			
	 Section 9.05.
	  	 Termination
	  	31
			
	 	  	ARTICLE X	  	 
	 	  	REPRESENTATIONS AND WARRANTIES	  	 
			
	 Section 10.01.
	  	 Representations and Warranties
	  	31
			
	 Section 10.02.
	  	 Representations by the Members
	  	32
			
	 	  	ARTICLE XI	  	 
	 	  	MISCELLANEOUS	  	 
			
	 Section 11.01.
	  	 Merger with Holdings, Kraton; IPO
	  	32
			
	 Section 11.02.
	  	 Notices
	  	33
			
	 Section 11.03.
	  	 Governing Law
	  	35
			
	 Section 11.04.
	  	 Jurisdiction
	  	35
			
	 Section 11.05.
	  	 Waiver of Jury Trial
	  	35
			
	 Section 11.06.
	  	 Entire Agreement
	  	35
			
	 Section 11.07.
	  	 Modification
	  	35
			
	 Section 11.08.
	  	 Waivers
	  	36
			
	 Section 11.09.
	  	 Severability
	  	36
			
	 Section 11.10.
	  	 Counterparts
	  	36
			
	 Section 11.11.
	  	 Third Parties
	  	36
			
	 Section 11.12.
	  	 Successors and Assigns
	  	36
			
	 Section 11.13.
	  	 Waiver of Partition
	  	36
			
	 Section 11.14.
	  	 Specific Performance
	  	36

  

 iii 

 SECOND AMENDED AND RESTATED LIMITED LIABILITY COMPANY 
  
 OPERATING AGREEMENT 
  
 OF TJ CHEMICAL HOLDINGS LLC 
  
 This SECOND AMENDED AND RESTATED LIMITED LIABILITY COMPANY OPERATING
AGREEMENT (this “Agreement”) of TJ Chemical Holdings LLC, a Delaware limited liability company (the “Company”), dated as of March 31, 2004 (the “Second Agreement Date”), is entered into by and among
the Persons listed on Schedule A as members of the Company (each, a “Member” and collectively, the “Members”). 
  
 W I T N E S S E T H: 
  
 WHEREAS, TPG Partners III, L.P., as the initial member of the Company, formed the Company by filing the Certificate of Formation (as defined below) with
the office of the Secretary of State of Delaware on November 24, 2003 (the “Formation Date”) pursuant to the Delaware Limited Liability Company Act (as amended, the “Act”); 
  
 WHEREAS, Polymer Holdings, LLC (formerly, TPG Polymer Holdings, LLC), a
limited liability company and a wholly owned subsidiary of the Company (“Holdings”). Ripplewood Chemical Holding LLC, a Delaware limited liability company, KRATON Polymers LLC, a Delaware limited liability company
(“Kraton”) and Polymer Acquisition LLC (formerly TPG Polymer Acquisition LLC), a Delaware limited liability company and a wholly-owned subsidiary of Holdings, entered into an Agreement and Plan of Merger, dated as of November 5,
2003, and amended and restated as of December 23,2003, pursuant to which Polymer Acquisition LLC merged with and into Kraton, with Kraton as the surviving company; 
  
 WHEREAS, as a result of the merger described above, the Company holds all of the interests of Holdings, which in turn holds
all of the interests of Kraton; 
  
 WHEREAS, the Company will file
or cause to be filed a timely election pursuant to Treasury Regulations Section 301.7701-3 to treat Holdings as an association taxable as a corporation for U.S. federal income tax purposes; and 
  
 WHEREAS, the Members desire to amend and restate in their entirety the terms
of the Amended and Restated Limited Liability Company Operating Agreement of the Company dated as of December 23, 2003 (the “Existing Agreement”) in order to, among other things, (i) provide for the management of the Company, (ii)
set forth their respective rights and obligations as Members of the Company generally and (iii) increase the number of Membership Units (as defined below) of the Members. 
  

 NOW, THEREFORE, in consideration of the mutual promises of the parties hereto, and of other good and
valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto, intending to be legally bound, agree that the Existing Agreement is hereby amended and restated in its entirety as follows: 
  
 ARTICLE I 
  
 DEFINITIONS 
  
 Section 1.01. Certain Definitions. As used herein, (a) the terms defined in the introductory paragraph and the recitals hereof have the meanings
specified therein and (b) the following terms shall have the following meanings: 
  
 “Act” has the meaning set forth in the recitals to this Agreement. 
  
 “Adverse Person” has the meaning set forth in Section 6.01(b). 
  
 “Affiliate” means, with respect to any Person, any other Person that directly or indirectly controls, is
controlled by, or is under common control with, such Person. For these purposes, “control” shall mean the possession, direct or indirect, of the power to direct or cause the direction of the management and policies of such Person, whether
through the ownership of voting securities, by contract or otherwise. For the avoidance of doubt, (i) no Person shall be considered an Affiliate as a result of any employment or management arrangement with Kraton or any its subsidiaries and (ii)
Management LLC shall not be considered an Affiliate of any other Member. Notwithstanding the foregoing, for purposes of Section 6.08 only, “Affiliate” also has any meaning ascribed to it in any Law. 
  
 “Agreement” has the meaning set forth in the preamble to
this Agreement. 
  
 “Banking Regulations” means
all federal, state and foreign Laws applicable to banks, bank holding companies and their Affiliates, including without limitation, the Bank Holding Company Act and the Federal Reserve Act. 
  
 “Board of Directors” has the meaning set forth in Section
4.01(a). 
  
 “Breaching Drag-Along Member” has
the meaning set forth in Section 6.04(d). 
  
 “Business
Day” means any day other than a Saturday, a Sunday or a day on which banks in New York City are authorized or obligated by law or executive order to close. 
  
 “Buy-In Price” has the meaning set forth in Section 6.06(c). 
  
 “Capital Contribution” means, with respect to any Member,
the total amount of money and the net fair market value of property other than money contributed to the capital of the Company. 
  
 “Certificate of Formation” means the certificate of formation of the Company as filed with the Secretary of State of Delaware on the
Formation Date, as amended from time to time. 
  
 “Closing
Date” means December 23, 2003. 
  
 “Closing Date
Working Capital Adjustment” has the meaning set forth in the Financing Agreements. 
  

 2 

 “Code” means the U.S. Internal Revenue Code of 1986, as amended. Any reference to a
section of the Code shall include a reference to any successor provision thereto. 
  
 “Company” has the meaning set forth in the preamble to this Agreement. 
  
 “Company Assets” means all assets, whether tangible or intangible and whether real, personal or mixed, at any time owned by the Company.

  
 “Corresponding Management LLC Membership
Unit” means, with respect to a Membership Unit held by Management LLC, a corresponding membership unit in Management LLC held by a Kraton Employee. 
  
 “Corresponding Management LLC Profits Unit” means, with respect to a Profits Unit held by Management LLC, a corresponding profits unit in
Management LLC held by a Kraton Employee. 
  
 “Delay
Period” has the meaning set forth in Section 6.06(f). 
  
 “Drag-Along Buyer” has the meaning set forth in Section 6.04(a). 
  
 “Drag-Along Member” has the meaning set forth in Section 6.04(a). 
  
 “Drag-Along Notice” has the meaning set forth in Section 6.04(a). 
  
 “Drag-Along Proxy Holder” has the meaning set forth in Section 6.04(d). 
  
 “ERISA” means the Employee Retirement Income Security Act of
1974, as amended from time to time. 
  
 “Escrow
Agent” has the meaning set forth in Section 6.04(e). 
  
 “Existing Agreement” has the meaning set forth in the recitals to this Agreement. 
  
 “Financing Agreements” means (x) the indenture dated as of December 23, 2003, governing the 8.125% Senior Subordinated Notes due 2014,
issued by Kraton and (y) the Credit and Guaranty Agreement, dated as of December 23, 2003, among Kraton, Holdings, certain subsidiaries of Holdings, certain lenders and certain other parties thereto. 
  
 “Financing Document” has the meaning set forth in Section
6.06(f). 
  
 “Formation Date” has the meaning set
forth in the recitals to this Agreement. 
  
 “GAAP” means generally accepted accounting principles in the United States. 
  
 “Holdings” has the meaning set forth in the recitals to this Agreement. 
  
 “Indemnified Person” has the meaning set forth in Section 8.01(a). 
  
 “Initial Holding Period” has the meaning set forth in
Section 6.01(a). 
  

 3 

 “Initial Membership Units” means, for any Member, the number of Membership Units held by
such Member as of the Second Agreement Date, adjusted as follows: (i) reduced by the number of Membership Units of such Member redeemed by the Company in any redemption in which the Membership Units of the Voting Members are redeemed pro
rata; and (ii) increased by any Membership Units issued to such Member in respect of Capital Contributions by such Member in any transaction (or series of related transactions) in which the Voting Members make pro rata Capital
Contributions. 
  
 “IPO” means an initial
registered offering of equity securities or equity interests of the Company or any of its subsidiaries to the public. 
  
 “JPMP” means, collectively, JPMP BHCA Fund, JPMP Main Fund, J.P. Morgan Global Investors (Cayman), L.P., a Cayman Islands limited
partnership, JPMP Global Fund/Kraton, L.P., a Delaware limited partnership, JPMP Global Fund/Kraton A, L.P., a Delaware limited partnership and J.P. Morgan Global Investors (Cayman) II, L.P., a Cayman Islands limited partnership. 
  
 “JPMP BHCA Fund” means J.P. Morgan Partners (BHCA), L.P., a
Delaware limited partnership. 
  
 “JPMP Main
Fund” means J.P. Morgan Partners Global Investors, L.P., a Delaware limited partnership. 
  
 “Kraton” has the meaning set forth in the recitals to this Agreement. 
  
 “Kraton Agreement” means the Second Amended and Restated Limited Liability Company Agreement of Kraton
dated as of March 31, 2004. 
  
 “Kraton Employee”
means an employee, or services provider to, of the Kraton Group. 
  
 “Kraton Group” means Holdings and its subsidiaries. 
  
 “Law” means, with respect to any Person, (i) all provisions of all laws, statutes, ordinances, rules, regulations, permits, certificates or orders of any governmental authority applicable to such
Person or any of its assets or property or to which such Person or any of its assets or property is subject, including, without limitation, Banking Regulations, and (ii) all judgments, injunctions, orders and decrees of all courts and arbitrators in
proceedings or actions in which such Person is a party or by which it or any of its assets or properties is or may be bound or subject. 
  
 “Loss” has the meaning set forth in Section 8.02. 
  
 “Management LLC” means Kraton Management LLC, a Delaware limited liability company. 
  

 4 

 “Management Services Agreement” means the management services agreement among Kraton and
TPG and the JPMP BHCA Fund, dated as of December 23, 2003, as such agreement may be amended from time to time. 
  
 “Member” has the meaning set forth in the preamble to this Agreement. 
  
 “Membership Unit” has the meaning set forth in Section 3.01(a). 
  
 “Option” means the right to acquire a Membership Unit,
pursuant to such terms and conditions as determined by the Board of Directors. 
  
 “Permitted Transferee” means (a) an Affiliate of a Member and (b) in the case of any Member that is a partnership or limited liability company, any general or limited partner or member of such Member;
provided, however, that a general partner, limited partner or member of a Member shall not be a Permitted Transferee under clause (b) unless the Transfer to such Person is required under the applicable partnership agreement or limited
liability company agreement, as the case may be, and is made pro rata to all partners or members thereunder. 
  
 “Person” means an individual, corporation, association, limited liability company, partnership, estate, trust, unincorporated
organization or a government or any agency or political subdivision thereof. 
  
 “Profits Unit” has the meaning set forth in Section 3.01(c)(ii). 
  
 “Proposed Transfer” has the meaning set forth in Section 6.03(a).  
  
 “Proposed Transferee” has the meaning set forth in Section 6.03(a). 
  
 “Registration Rights Agreement” means the registration
rights agreement among the Voting Members and the Company, dated as of December 23, 2003, as such agreement may be amended from time to time. 
  
 “Regulatory Problem” means any set of facts or circumstances in which JPMP’s ownership of securities issued by the Company (i) gives
rise to a material violation of Law by JPMP or any of its Affiliates, or gives rise to a reasonable belief by JPMP that such a violation is likely to occur or (ii) gives rise to a limitation in Law that will materially impair the ability of JPMP or
any Affiliate to conduct its business or gives rise to a reasonable belief by JPMP that such a limitation is likely to arise. 
  
 “Rollover Letter Agreement” means the letter agreement between various Kraton Employees, the Company, Ripplewood Chemical Management LLC
and Ripplewood Holdings LLC relating to the acquisition of Membership Units by Management LLC. 
  
 “Second Agreement Date” has the meaning set forth in the preamble to this Agreement. 
  
 “Securities Act” means the Securities Act of 1933, as amended. 
  

 5 

 “Selling Members” has the meaning set forth in 6.04(a). 
  
 “Significant Subsidiary” means a significant subsidiary as
defined under Regulation S-X, provided that a 1% threshold shall be substituted for a 10% threshold. 
  
 “Subscription Agreement” has the meaning set forth in Section 3.01(a). 
  
 “Tagging Member” has the meaning set forth in Section 6.03(a). 
  
 “Threshold Amount” means, with respect to a Profits Unit,
any amount determined by the agreement of each of the Voting Members or an amount determined pursuant to a formula that may be based on a specified value of the Company Assets (which may be specifically identified by the Board of Directors), as
determined by the agreement of each of the Voting Members. The Threshold Amount may be different for different Profits Units. 
  
 “TPG” means, collectively, TPG III and TPG IV. 
  

“TPG III” means TPG III Polymer Holdings LLC, a Delaware limited liability company. 
  
 “TPG IV” means TPG IV Polymer Holdings LLC, a Delaware
limited liability company. 
  
 “Transaction
Documents” means this Agreement, the Registration Rights Agreement, the Management Services Agreement, the Rollover Letter Agreement and any other Kraton Employee agreements, the Financing Agreements and any other agreements related to the
Financing Agreements (including the Permitted Option (as defined in the Financing Agreements)). 
  
 “Transfer” means, with respect to any Unit, a transfer, sale, exchange, assignment, pledge, hypothecation or other encumbrance or
disposition, including the grant of an option or other right, whether directly or indirectly, whether voluntarily, involuntarily or by operation of law; and “Transferred”, “Transferee” and
“Transferability” shall each have a correlative meaning. 
  
 “Transferring Member” has the meaning set forth in Section 6.03(a). 
  
 “Unit” has the meaning set forth in Section 3.01(a). 
  
 “U.S.” or “United States” means the United States of America. 
  
 “Voting Member” means a Member holding one or more Voting
Units. 
  
 “Voting Member Agreements” means,
collectively, this Agreement, the Management Services Agreement and the Registration Rights Agreement. 
  
 “Voting Unit” has the meaning set forth in Section 3.01(a). 
  

 6 

 Section 1.02. Other Interpretive Provisions. (a) The meanings of defined terms are equally
applicable to the singular and plural forms of the defined terms. 
  
 (b) The words “hereof”, “herein”, “hereunder” and similar words refer to this Agreement as a whole and not to any particular provision of this Agreement; and any subsection, Section and
Schedule references are to this Agreement unless otherwise specified. 
  
 (c) The term “including” is not limiting and means “including without limitation.” 
  
 (d) The captions and headings of this Agreement are for convenience of reference only and shall not affect the interpretation of this Agreement.

  
 (e) Whenever the context requires, any pronouns used herein
shall include the corresponding masculine, feminine or neuter forms. 
  
 ARTICLE II 
  
 ORGANIZATIONAL MATTERS 
  
 Section 2.01. Formation of the Company. The Members hereby:

  
 (a) approve and ratify the filing of the Certificate of
Formation with the Secretary of State of the State of Delaware on the Formation Date and all actions taken by or on behalf of the Company on or prior to the execution of this Agreement; and 
  
 (b) confirm and agree to their status as Members of the Company as set forth
herein. 
  
 Section 2.02. Name of the Company. The name of
the Company is TJ Chemical Holdings LLC. 
  
 Section 2.03.
Office of the Company. The Company shall have its principal office at 301 Commerce Street, Suite 3300, Fort Worth, Texas 76102, and may establish such other offices or places of business for the Company as the Board of Directors may deem
appropriate. 
  
 Section 2.04. Registered Office and Registered
Agent. The Company shall have its registered office in the State of Delaware at Corporation Trust Center, 1209 Orange Street, Wilmington, County of New Castle, Delaware 19801. The name of its registered agent at such address is The Corporation
Trust Company. 
  
 Section 2.05. Term of the Company. The
existence of the Company commenced on the Formation Date and shall continue until dissolution thereof in accordance with the provisions of this Agreement. 
  
 Section 2.06. Purposes of the Company. The purpose of the Company shall be to engage in any lawful act or activity for which limited liability
companies may be formed 

  

 7 

 
under the Act, including (a) directly or indirectly, investing in, holding and disposing of the securities (or options, warrants or similar instruments in
respect thereof) of Kraton and its. Affiliates and (b) taking any action that is necessary or appropriate in connection therewith. 
  
 ARTICLE III 
  
 CAPITAL CONTRIBUTIONS, DISTRIBUTIONS AND ALLOCATIONS 
  
 Section 3.01. Membership Interests. (a) Upon the making of a Capital Contribution pursuant to Section 3.02, each Member is hereby issued membership
interests in the Company consisting of one or more of the following classes: voting units (“Voting Units”) as set forth in this Section 3.01 and membership units (“Membership Units”), as set forth on Schedule
B. Each Voting Unit, Membership Unit, Profits Unit (as defined below) and any other unit established pursuant to this Agreement is referred to herein as a “Unit” and, collectively as the “Units”). 
  
 (b) TPG III shall be issued six (6) Voting Units, TPG IV shall be issued six
(6) Voting Units and JPMP shall be issued eight (8) Voting Units. 
  
 (c) (i) The Board of Directors shall have the right to grant Profits Units to Management LLC and Options to Kraton Employees (directly or indirectly), which Profits Units and Options will not, in the aggregate, exceed 8% of the aggregate
Membership Units and Profits Units outstanding on the date hereof on a fully-diluted basis, pursuant to such terms and conditions as determined by the Board of Directors. 
  
 (ii) Each profits unit (a “Profits Unit”) is intended to represent a “profits
interest” within the meaning of Revenue Procedure 93-27 (June 9, 1993) and Revenue Procedure 2001-43 (August 3, 2001), which entitles the holder of such Profits Units the right to certain profits of the Company and appreciation in the value of
Company Assets accruing after the date of receipt of such profits interest and which interest would not give such holder a share of the proceeds if the Company Assets were sold at fair value immediately after such holder received such profits
interest and then the proceeds were distributed in a complete liquidation of the Company, pursuant to such terms and conditions as determined by the Board of Directors and consented to by each of the Voting Members. 
  
 (d) The Company reserves the right to establish additional classes of Units
and to issue additional Units of any class, subject to the consent of each of the Voting Members in accordance with Section 4.02. 
  
 (e) The Membership Units and the Profit Units shall have no voting rights (whether with respect to voting relating to a merger, dissolution, amendments of
this Agreement, or otherwise). The Voting Units shall have only the voting and consent rights specifically provided in this Agreement, and shall not have any other rights. Except as otherwise specifically provided in this Agreement, the relative
number of Voting Units held by any Voting Member at any time shall not determine the voting, consent or governance rights of such Voting Member relative to any other Voting Member, under this Agreement or otherwise under applicable law, 

  

 8 

 
and the specific provisions of this Agreement shall instead govern all rights of the Voting Members. 
  
 (f) In the event that there are no Voting Units outstanding
at any time, Members holding Membership Units shall have the right to amend this agreement and elect the Board of Directors, by vote or written consent of a majority of the Membership Units outstanding at such time. 
  
 Section 3.02. Capital Contributions. Each Member shall make a
contribution to the Company as follows: 
  
 (a)
Upon the execution of the Existing Agreement, each of TPG III, TPG IV and JPMP made (in cash) and Management LLC was deemed to make (in shares of Kraton) a Capital Contribution in the amount set forth opposite its name on Schedule B, subject
to adjustment pursuant to Section 3.06(d). 
  
 (b) Other than as set forth in this Section 3.02 or pursuant to an Option granted pursuant to Section 3.01 (c), no Member shall be required to make a Capital Contribution without the consent of such Member and no Member shall be permitted
to make a Capital Contribution without the consent of each Voting Member holding at least five (5) Voting Units; provided that each of the Voting Members shall be required to make additional Capital Contributions pro rata based
on such Voting Member’s relative percentages of Membership Units, up to an amount such that the aggregate Capital Contributions of all of the Voting Members do not exceed $250,000,000 minus any adjustment to such Capital Contributions pursuant
to Section 3.06(d). 
  
 Section 3.03. Capital Accounts. (a)
The Company shall maintain separate capital accounts (each, a “Capital Account”) for each Member in accordance with the following provisions: 
  

(i) Each Member’s Capital Account shall be increased by the amount of such Member’s Capital Contributions, any Company income
or gain allocated to such Member pursuant to Section 3.08, and the amount of any Company liabilities assumed by such Member or secured by any Company Assets distributed to such Member. 
  
 (ii) Each Member’s Capital Account shall be decreased by the amount of cash and the gross fair market
value of any other Company Assets distributed to such Member pursuant to any provision of this Agreement, any expenses or losses allocated to such Member pursuant to Section 3.07 (including the Member’s share of expenditures described in
Treasury Regulation Section 1.704-l(b)(2)(iv)(i)) and the amount of any liabilities of such Member assumed by the Company. 
  
 (iii) In the event any Member’s Units are Transferred in accordance with the terms of this Agreement, the Transferee shall succeed to
the Capital Account of such Member to the extent such Capital Account relates to the Transferred Units. 
  
 (b) The foregoing provisions and the other provisions of this Agreement relating to the maintenance of Capital Accounts are intended to
comply with Treasury Regulations issued 

  

 9 

 
under Section 704(b) of the Code and shall be interpreted and applied in a manner consistent with such Treasury Regulations. The officers of the Company
shall be authorized to make appropriate amendments to the allocations of items pursuant to this Section 3.03 if necessary in order to comply with Section 704 of the Code or applicable Treasury Regulations thereunder; provided that no such change
shall have an adverse effect upon the amount distributable to any Member pursuant to this Agreement. 
  
 Section 3.04. Withdrawals; Return of Capital. Except upon the dissolution of the Company or as otherwise provided herein, no Member shall have the
right to withdraw from the Company or to demand or to receive the return of all or any part of its Capital Contribution to the Company. 
  
 Section 3.05. No Interest on Capital Contribution. No Member shall be paid interest on any of its Capital Contribution. 
  
 Section 3.06. Distributions. (a) Distributions to Members shall be
made at such times and in such amounts as the Board of Directors determines; provided that the Board of Directors shall provide at least ten (10) Business Days advance notice of distributions to each Member. 
  
 (b) Equal distributions shall be made on each Membership Unit. A Profits Unit
shall participate in distributions only after the Threshold Amount for such Profits Unit has been achieved. Each dollar (or the equivalent of non-cash property) distributed shall be divided equally among the outstanding Membership Units plus any
outstanding Profits Units for which the applicable Threshold Amount has been achieved, taking into account all prior distributions. 
  
 (c) Notwithstanding the foregoing, Management LLC shall not be entitled to any distributions derived from any interest, if any, that the Company holds in
Management LLC and such amounts shall be distributed to the other Members pursuant to Section 3.06(b). 
  
 (d) Notwithstanding the foregoing, the Company may, at the discretion of the Board of Directors, distribute the proceeds received from Holdings in respect
of the Closing Date Working Capital Adjustment to each of the Voting Members pro rata based on its Membership Units as an adjustment to its Capital Contributions; provided that, if such distribution is made, Membership Units
issued to Management LLC will be adjusted to properly reflect any shift in its proportionate interest due to such distribution. 
  
 Section 3.07. Allocation of Profits and Losses. (a) Except as otherwise set forth in this Section 3.07, for Capital Account purposes, all items of
income, gain, loss and deduction shall be allocated among the Members in a manner such that if the Company were dissolved, its affairs wound up and its assets distributed to the Members in accordance with their respective Capital Account balances
immediately after making such allocation, such distributions would, as nearly as possible, be equal to the distributions that would be made pursuant to Section 3.06(b). 
  
 (b) For federal, state and local income tax purposes, items of income, gain, loss, deduction and credit shall be allocated
to the Members in accordance with the allocations of the corresponding items for Capital Account purposes under this Section 3.07, except that items with 

  

 10 

 
respect to which there is a difference between tax and book basis will be allocated in accordance with Section 704(c) of the Code, the Treasury Regulations
thereunder, and Treasury Regulations Section 1.704-l(b)(4)(i), using any 704(c) methodology selected by the Board of Directors. In the event that the Capital Accounts are adjusted in accordance with Section 3.07(f), any subsequent allocation of
income, gain, loss and deduction with respect to any Company Assets that are revalued shall take into account any variation between the adjusted basis of such Company Assets for federal income tax purposes and its fair market value in the same
manner as under Section 7.04(c) of the Code and the applicable Treasury Regulations, consistent with the requirements of Treasury Regulations Section 1.704-l(b)(2)(iv)(g), using any method approved under Section 704(c) of the Code and the applicable
Treasury Regulations selected by the Board of Directors. 
  
 (c)
Notwithstanding any provision of this Section 3.07, no item of deduction or loss shall be allocated to a Member to the extent the allocation would cause a negative balance in such Member’s Capital Accounts (after taking into account the
adjustments, allocations and distributions described in Treasury Regulations Sections 1.704-l(b)(2)(ii)(d)(4), (5) and (6)) that exceeds the amount that such Member would be required to reimburse the Company pursuant to this Agreement or under
applicable law or is deemed to be obligated to restore pursuant to Treasury Regulations Section 1.704-1(b)(2)(ii)(e) or the penultimate sentence of each of Treasury Regulations 1.701-2(g)(l) and 1.704-2(i)(5). In the event some but not all of the
Members would have such excess Capital Account deficits as a consequence of such allocation of loss or deduction, the limitation set forth in this Section 3.07(c) shall be applied on a Member-by-Member basis so as to allocate the maximum permissible
deduction or loss to each Member under Section 1.704-l(b)(2)(ii)(d) of the Treasury Regulations. In the event any loss or deduction shall be specially allocated to a Member pursuant to the preceding sentence, an equal amount of income of the Company
shall be specially allocated to such Member prior to any allocation pursuant to Section 3.07(a). 
  
 (d) In the event any Member unexpectedly receives any adjustments, allocations or distributions described in Treasury Regulations Sections
1.704-l(b)(2)(ii)(d)(4), (5) and (6), items of Company income and gain shall be specially allocated to such Member in an amount and manner sufficient to eliminate as quickly as possible any deficit balance in its Capital Accounts in excess of that
permitted under Section 3.07(c) created by such adjustments, allocations or distributions. Any special allocations of items of income or gain pursuant to this Section 3.07(d) shall be taken into account in computing subsequent allocations pursuant
to this Section 3.07(d) so that the net amount of any items so allocated and all other items allocated to each Member pursuant to this Section 3.07 shall, to the extent possible, be equal to the net amount that would have been allocated to each such
Member pursuant to the provisions of this Section 3.07 if such unexpected adjustments, allocations or distributions had not occurred. 
  
 (e) In the event the Company incurs any nonrecourse liabilities, income and gain shall be allocated in accordance with the “minimum gain
chargeback” provisions of Section 1.704-l(b)(4)(iv) and 1.704-2 of the Treasury Regulations. 
  
 (f) The Capital Accounts of the Members may be adjusted in accordance with Treasury Regulations Section 1.704-1(b)(2)(iv)(f) to reflect the fair market
value (as determined by the Board of Directors in its good faith judgment) of the Company Assets immediately prior 

  

 11 

 
to the time that a Membership Unit is canceled or issued by the Company, any termination of the Company within the meaning of Section 708 of the Code, and
when the Company is liquidated pursuant to Article IX, and shall be adjusted in accordance with Treasury Regulations Section 1.704-1(b)(2)(iv)(e) in the case of a distribution of any Company Assets (other than cash). 
  
 ARTICLE IV 
  
 MANAGEMENT OF THE COMPANY 
  
 Section 4.01. Board of Directors (a) The Voting Members shall appoint a board of directors (the “Board of Directors”) to oversee
the business of the Company and Holdings. Except as otherwise provided by this Agreement, the Board of Directors shall have the full right and authority (acting on behalf of the Members) to manage the business and affairs of the Company. 

 
 (b) The Board of Directors shall consist of eight (8) directors; (A) two
(2) of whom shall be designated by TPG III (or its Affiliates holding Voting Units), (B) two (2) of whom shall be designated by TPG IV (or its Affiliates holding Voting Units), (C) one (1) of whom shall be designated by JPMP Main Fund (or its
Affiliates holding Voting Units) and (D) three (3) of whom shall be designated by JPMP (or its Affiliates holding Voting Units) (in addition to the director designated by the JPMP Main Fund pursuant to clause (C)); provided that: 

 
 (i) If JPMP Transfers (other than to a Permitted
Transferee) more than 25% of its Initial Membership Units in one or more Transfers, then the Company shall cancel two (2) Voting Units of JPMP (and its Affiliates holding Voting Units) and JPMP (and its Affiliates holding Voting Units) shall only be
entitled to designate three (3) directors for appointment to the Board of Directors; if JPMP Transfers (other than to a Permitted Transferee) more than 37.5% of its Initial Membership Units in one or more Transfers, then the Company shall cancel a
total (together with all other Voting Units previously cancelled pursuant to this clause (i)) of three (3) Voting Units of JPMP (and its Affiliates holding Voting Units); if JPMP Transfers (other than to a Permitted Transferee) more than 50% of its
Initial Membership Units in one or more Transfers, then the Company shall cancel a total (together with all other Voting Units previously cancelled pursuant to this clause (i)) of four (4) Voting Units of JPMP (and its Affiliates holding Voting
Units) and JPMP (and its Affiliates holding Voting Units) shall only be entitled to designate two (2) directors for appointment to the Board of Directors; if JPMP Transfers (other than to a Permitted Transferee) more than 75% of its Initial
Membership Units in one or more Transfers, then the Company shall cancel a total (together with all other Voting Units previously cancelled pursuant to this clause (i)) of six (6) Voting Units of JPMP (and its Affiliates holding Voting Units) and
JPMP (and its Affiliates holding Voting Units) shall only be entitled to designate only one (1) director for appointment to the Board of Directors; provided that in the event that JPMP (and its Affiliates holding Voting Units) are entitled to
designate only one (1) director, then such director shall be designated by JPMP Main Fund; and if JPMP Transfers (other than to a Permitted Transferee) more than 85% of its Initial Membership Units in one or more 

  

 12 

 
Transfers, then the Company shall cancel all of the Voting Units of JPMP (and its Affiliates holding Voting Units) and JPMP (and its Affiliates holding
Voting Units) shall not be entitled to designate or nominate any directors for appointment to the Board of Directors. 
  
 (ii) If TPG Transfers (other than to a Permitted Transferee) more than 50% of its Initial Membership Units in one or more Transfers, then
the Company shall cancel six (6) Voting Units of TPG (and its Affiliates holding Voting Units) and TPG (and its Affiliates holding Voting Units) shall only be entitled to designate three (3) directors for appointment to the Board of Directors; if
TPG Transfers (other than to a Permitted Transferee) more than 58.33% of its Initial Membership Units in one or more Transfers, then the Company shall cancel a total (together with all other Voting Units previously cancelled pursuant to this clause
(ii)) of seven (7) Voting Units of TPG (and its Affiliates holding Voting Units), if TPG Transfers (other than to a Permitted Transferee) more than 66.67% of its Initial Membership Units in one or more Transfers, then the Company shall cancel a
total (together with all other Voting Units previously cancelled pursuant to this clause (ii)) of eight (8) Voting Units of TPG (and its Affiliates holding Voting Units) and TPG (and its Affiliates holding Voting Units) shall only be entitled to
designate two (2) directors for appointment to the Board of Directors; if TPG Transfers (other than to a Permitted Transferee) more than 83.33% of its Initial Membership Units in one or more Transfers, then the Company shall cancel a total (together
with all other Voting Units previously cancelled pursuant to this clause (ii)) of ten (10) Voting Units of TPG (and its Affiliates holding Voting Units) and TPG (and its Affiliates holding Voting Units) shall only be entitled to designate one (1)
director for appointment to the Board of Directors; provided that in the event that TPG (and its Affiliates holding Voting Units) are entitled to designate only one (1) director, then such director shall be designated by TPG IV; and if TPG
Transfers (other than to a Permitted Transferee) more than 90% of its Initial Membership Units in one or more Transfers, then the Company shall cancel all of the Voting Units of TPG (and its Affiliates holding Voting Units) and TPG (and its
Affiliates holding Voting Units) shall not be entitled to designate or nominate any directors for appointment to the Board of Directors. 
  
 (c) If the number of directors that a Voting Member has the right to designate or nominate to the Board of Directors is decreased pursuant to Section 4.0
l(b), then such Voting Member shall immediately remove such director or directors, as the case may be, and the number of members of the Board of Directors shall be reduced accordingly. 
  
 (d) The Board of Directors may be reconstituted at any time with the unanimous consent of the Voting Members. Except as
provided above, each Voting Member shall have the exclusive right to appoint and remove its respective designees to the Board of Directors. 
  
 (e) The initial directors appointed by TPG III pursuant to Section 4.01(b)(A) shall be William S. Price and Richard Boyce. The initial directors appointed
by TPG IV pursuant to Section 4.01(b)(B) shall be Kelvin Davis and Michael MacDougall. The initial director appointed by JPMP Main Fund pursuant to Section 4.01(b)(C) shall be Timothy Walsh. The initial directors appointed by JPMP pursuant to
Section 4.01(b)(D) shall be Richard D. Waters, Jr., Richard A. Aube and Stephan Oppenheimer. 
  

 13 

 (f) Decisions of the Board of Directors shall require the approval of a majority of the directors.

  
 (g) The Company (in its capacity as the sole member of
Holdings, which in turn is the sole member of Kraton) shall take all actions necessary to (i) cause the persons constituting the Board of Directors to be appointed as the sole members of the board of directors of Holdings, (ii) cause the persons
constituting the Board of Directors to be appointed as members of the board of directors of Kraton and KRATON Polymers Capital Corporation, a Delaware Corporation and (ii) ensure that, in the event a designee or nominee of TPG or any of its
Affiliates, or JPMP or any of its Affiliates, becomes a member of a board of directors of any subsidiary of Kraton, then such board of directors shall include designees or nominees of both TPG and JPMP, in the same proportion as the Board of
Directors of the Company includes at such time. 
  
 (h) Except to
the extent resulting from the rights granted under this Article IV, no individual Member shall have the authority to manage the business and affairs of the Company or contract for or incur on behalf of the Company any debts, liabilities or other
obligations, and no such action of a Member will be binding on the Company. 
  
 (i) The Company or Kraton, as the case may be, shall reimburse the directors for all reasonable out of pocket expenses incurred in connection with their attendance at meetings of the Board, the board of directors of
Kraton and any committees thereof, including without limitation travel, lodging and meal expenses. 
  
 Section 4.02. Company Matters Requiring Super-Majority Member Approval. Notwithstanding the provisions of Section 4.01 and subject to Section 4.05
hereof and the provisions of the Kraton Agreement, the Company shall not take, and shall cause Holdings, Kraton and its Significant Subsidiaries not to take, any of the following actions without the prior written consent of each of the Voting
Members: 
  
 (a) The appointment of, or the approval of the
retention, termination or change (including a change in responsibilities) of the Chief Executive Officer, Chief Financial Officer, Chief Operating Officer, or officers with substantially equivalent responsibilities; 
  
 (b) The approval of its annual budget (including operating and capital
plans), business plan and any related material business policies, and any material amendments and deviations from any of the foregoing resulting from management decisions; 
  
 (c) The disposal of all or substantially all its assets, interests or stock, or the amalgamation, consolidation, merger,
share exchange or entry into any business combination by it with another Person; 
  
 (d) The authorization, issuance or repurchase of Units, membership interests, shares, options, warrants or other rights relating to equity securities, or the allotment of unissued shares or rights or options to or in
respect of shares, or the variation of any rights attaching to issued or unissued shares of the Company, Holdings, Kraton or any of their Significant Subsidiaries, other than any authorization, issuance, repurchase, allotment or variation in respect
of any Profits Units or Options, pursuant to Sections 3.01(c) and 6.06 herein; 
  

 14 

 (e) The declaration of dividends or distributions of any kind, other than distributions or dividends
among Kraton, any of its subsidiaries, Holdings and the Company and other than the distributions constituting an adjustment to the Capital Contribution of each of the Voting Members pursuant to Section 3.06(d); 
  
 (f) An IPO; 
  
 (g) Any material incurrence of indebtedness, issuance of debt or similar securities or financial accommodation (in whatever
form, including finance leases), other than borrowings pursuant to the Financing Agreements; 
  
 (h) The appointment or removal of a Person as its auditor, or any material change to its accounting policies other than as is required to comply with GAAP; 
  
 (i) Any liquidation, bankruptcy, dissolution, recapitalization, reorganization, or assignment to its creditors, or any
similar transaction; 
  
 (j) The amendment of, or any change to or
waiver of the provisions of the Certificate of Formation, this Agreement, or the articles of incorporation, certificate of formation, by-laws, limited liability company agreement, partnership agreement or equivalent constituent documents of the
Company, Holdings, Kraton or any of their Significant Subsidiaries; 
  
 (k) The creation, amendment or any modification of, any financing arrangement or credit facility, or the grant of encumbrance over any assets or the giving of a guarantee, including, any amendment to the Financing Agreements; 
  
 (1) The acquisition or disposition of material assets, whether through
merger, consolidation, share exchange, business combination or otherwise; 
  
 (m) The creation of any non-wholly owned subsidiaries; 
  
 (n) The settlement of any material litigation, arbitration, or administrative proceeding; 
  
 (o) The entering into, the amendment of or the modification of, in any material respect, any contract that is material to the Company, Holdings, Kraton or
any of their Significant Subsidiaries; 
  
 (p) Other than with
respect to the issuance of Profits Units or grant of Options pursuant to Section 3.01(c) or the repurchase or redemption of Profits Units or Membership Units pursuant to Section 6.06, the adoption or modification of any employee option program that
would dilute the value of any Membership Unit or any material change in the definition of Threshold Amount with respect to any Profits Unit; 
  
 (q) The exercise of, or material modification of the terms of, any option (other than the repurchase by the Company of Profits Units or Membership Units
pursuant to Section 6.06) held by the Company; 
  

 15 

 (r) The entering into or development of a new line of business of the Company, Kraton or any of its
Significant Subsidiaries; and 
  
 (s) The assignment to any Person
(other than the Company) of the right of the Company to repurchase Membership Units or Profits Units pursuant to Section 6.06 hereof or, as the managing member of Management LLC, the assignment of the right to repurchase securities of Management LLC
pursuant to the limited liability company agreement of Management LLC. 
  
 Section 4.03. Additional Management Provisions. 
  
 (a) Unless otherwise provided by the Kraton Agreement, without the prior written consent of each of the Voting Members, none of the Company, Holdings, Kraton, or any of their respective subsidiaries shall (i) enter into any agreement or
transaction, directly or indirectly, with a Voting Member or any of its Affiliates, or (ii) create any committee of its board of directors (or equivalent body) or delegate or modify any powers of its board of directors to any committee or any other
Person. 
  
 (b) Each Member agrees and acknowledges that the
directors designated by each Voting Member, may share confidential, non-public information about the Company, Holdings and Kraton and its subsidiaries with such Voting Member. 
  
 (c) The Members hereby agree, notwithstanding anything to the contrary in this Agreement, any other agreement or at law or
in equity, that when a Voting Member takes any action under this Agreement to give or withhold its consent, such Voting Member shall have no duty (fiduciary or other) to consider the interests of the Company or the other Members and may act
exclusively in its own interest and shall have only the duty to act in good faith. 
  
 Section 4.04. Meetings; Notice; Written Consent. (a) The Board of Directors shall meet at least annually. Meetings of the Board of Directors may be held at any time at any location specified in the notice
thereof in such place within or without the State of Delaware specified by at least four of the directors, when called by at least two of the directors. Reasonable and sufficient notice of each meeting shall be given to each director. Directors may
participate in a meeting of the Board of Directors by means of conference telephone or similar communications equipment by means of which all persons participating in the meeting can hear each other or by any other means permitted by law.

  
 (b) It shall be reasonable and sufficient notice to a director
to send notice by first-class mail at least seven days, or by overnight delivery, electronic mail, facsimile or hand delivery at least forty-eight hours, before the meeting addressed to such director at such director’s usual business address.
Notice of a meeting need not be given to any director if a written waiver of notice, executed by such director before or after the meeting, is filed with the records of the meeting, or to any director who attends the meeting without protesting prior
thereto or at its commencement the lack of notice to such director. Neither notice of a meeting nor a waiver of a notice need specify the purposes of the meeting. 
  
 (c) Any action required or permitted to be taken at any meeting of the Board of Directors may be taken without a meeting
pursuant to a written consent signed by each director, 

  

 16 

 
and such writing or writings shall be filed with the records of the meetings of the Board of Directors. Such consent shall be treated for all purposes as the
act of the Board of Directors. 
  
 Section 4.05. Termination of
Management Provisions. If the aggregate Voting Units of TPG and any of their Affiliates falls at or below five (5) Voting Units, then the consent of TPG shall not be required in connection with any action described in clauses (a) through (s) of
Section 4.02 and clause (a) of Section 4.03. If the aggregate Voting Units of JPMP and any of its Affiliates falls at or below five (5) Voting Units, then the consent of JPMP shall not be required in connection with any action described in clauses
(a) through (s) of Section 4.02 and clause (a) of Section 4.03. 
  
 ARTICLE V 
  
 OFFICERS 
  
 Section 5.01. Designation; Term; Qualifications. The Board of
Directors may, from time to time, designate one (1) or more Persons to be officers of the Company. Any officer so designated shall have only such authority and perform only such duties as the Board of Directors may, from time to time, expressly
delegate to them; provided that the officers shall have the authority to make, enter into and perform all contracts, agreements, reports and undertakings of the Company that the Board of Directors shall authorize; provided,
further that the officers shall have the authority to prepare and execute the financial, regulatory and other reports of the Company, apply for employer identification numbers and obtain qualifications in relevant jurisdictions. Each officer
shall hold office for the term for which such officer is designated and until its successor shall be duly designated and shall qualify, or until his death, resignation or removal as provided in this Agreement. Any Person may hold any number of
offices. The following persons are hereby appointed officers of the Company: 
  
 William S. Price – President 
  
 Michael MacDougall – Senior Vice President 
  
 James O’ Brien – Vice President and Treasurer 
  
 Richard A. Ekleberry – Vice President and Secretary 
  
 John E. Viola – Vice President 
  
 Linda G.
Rogenski – Assistant Secretary 
  
 Section 5.02. Removal
and Resignation. Any officer of the Company may be removed as such, with or without cause, by the Board of Directors at any time. Any officer of the Company may resign as such at any time upon written notice to the Company. Such resignation
shall be made in writing and shall take effect at the time specified therein or, if no time is specified therein, at the time of its receipt by the Company. The acceptance of a resignation shall not be necessary to make it effective, unless
expressly so provided in the resignation. 
  

 17 

 Section 5.03. Vacancies. Any vacancy occurring in any office of the Company may be filled by the
Board of Directors in accordance with Section 5.01. 
  
 ARTICLE VI

  
 TRANSFER OR REPURCHASE OF UNITS 
  
 Section 6.01. Limitations on Transfer. (a) Unless the Voting Members
unanimously consent in writing, no Member may Transfer any of its Units prior to the earlier of (i) the third anniversary of the Closing Date and (ii) the date following an IPO in which at least fifteen percent (15%) of the equity interests of the
Company or any direct or indirect subsidiary of the Company that is the subject of an IPO have been publicly distributed or sold or have been actively traded on a national securities exchange or interdealer quotation system (the “Initial
Holding Period”), other than (A) Transfers to the Company, (B) Transfers to Permitted Transferees in accordance with Section 6.02, (C) Transfers in accordance with Sections 6.03 (as a Tagging Member) and 6.04 (as a Drag-Along Member) or (D)
grants of participation interests in the Units to Affiliates of a Voting Member or to officers, directors, partners, members, stockholders or employees of a Voting Member or of any Affiliate of a Voting Member, so long as (x) the participation
agreement or other agreement or document pursuant to which such participation interest is granted provides that such Affiliate or such other Person shall have no rights under this Agreement and the Registration Rights Agreement and (y) such grant of
participation interests shall not relieve such Voting Member of any obligations under this Agreement or the Registration Rights Agreement. After the Initial Holding Period, a Member may Transfer its Units only in accordance with, and subject to the
applicable provisions of, this Article VI. 
  
 (b) Notwithstanding
the foregoing, in no event shall any Member be entitled to Transfer any Units, whether during or after the Initial Holding Period, to any Person (other than an Affiliate) considered by any of the Voting Members to be a potential competitor of, or
otherwise adverse to Kraton (such Person, an “Adverse Person”). In addition, no Member shall be entitled to Transfer any of its Units at any time if such Transfer would: 
  
 (i) violate the Securities Act or any state (or other jurisdiction) securities or “Blue Sky” laws
applicable to the Company or the Units; 
  
 (ii)
cause the Company to become subject to the registration requirements of the U.S. Investment Company Act of 1940, as amended from time to time; 
  
 (iii) be a “prohibited transaction” under ERISA or the Code or cause all or any portion of the assets of the Company to
constitute “plan assets” under ERISA or Section 4975 of the Code; or 
  
 (iv) cause the Company to become a “publicly traded partnership”, as such term is defined in Sections 469(k)(2) or 7704(b) of
the Code. 
  
 (c) Notwithstanding anything herein to the contrary,
Management LLC may only Transfer its Units to a Permitted Transferee and, without the consent of each Voting Member 

  

 18 

 
holding at least five (5) Voting Units, a Voting Unit may only be Transferred to an Affiliate of the holder of such Voting Unit or to another Voting Member.

  
 (d) In the event of a purported Transfer by a Member of any of
its Units in violation of the provisions of this Agreement, such purported Transfer will be void and of no effect, and the Company will not give effect to such Transfer. 
  
 Section 6.02. Permitted Transferees. Subject to Section 6.01(b) and Section 6.06, any Member may Transfer any
Membership Unit or Profits Unit to a Permitted Transferee of such Member; provided that each Permitted Transferee of any Member to which such Unit is Transferred shall, and such Member shall cause such Permitted Transferee to, Transfer back
to such Member (or to another Permitted Transferee of such Member) the Unit it owns if such Permitted Transferee ceases to be a Permitted Transferee of such Member. 
  
 Section 6.03. Tag-Along Rights. (a) In the case of a proposed Transfer by a Member (a “Transferring
Member”) of any of its Membership Units (including any Transfer during the Initial Holding Period permitted under Section 6.01), other than (i) to the Company, (ii) to a Permitted Transferee, (iii) pursuant to or consequent upon the
exercise of the tag-along rights set forth in this Section 6.03 or the drag-along rights set forth in Section 6.04, (iv) grants of participation interests in the Units to Affiliates of a Voting Member or to officers, directors, partners, members,
stockholders or employees of a Voting Member or of any Affiliate of a Voting Member, so long as (A) the participation agreement or other agreement or document pursuant to which such participation interest is granted provides that such Affiliate or
such other Person shall have no rights under this Agreement and the Registration Rights Agreement and (B) such grant of participation interests shall not relieve such Voting Member of any obligations under this Agreement or the Registration Rights
Agreement or (v) Transfers pursuant to Section 6.08 hereof (a “Proposed Transfer”), each other Member who exercises its rights under this Section 6.03(a) (a “Tagging Member”) shall have the right to require the
Transferring Member to cause the proposed Transferee (a “Proposed Transferee”) to purchase up to the number of such Tagging Member’s Membership Units equal to the product of (x) the number of Membership Units of such Tagging
Member multiplied by (y) a fraction, the numerator of which is the number of Membership Units proposed to be Transferred by the Transferring Member to the Proposed Transferee and the denominator which is the total number of Membership Units
of the Transferring Member. In the event that the Transferring Member is unable to cause the proposed Transferee to purchase the number of Membership Units equal to the sum of the number of Membership Units proposed to be Transferred by the
Transferring Member and the number of the Tagging Member’s Membership Units calculated pursuant to the preceding sentence, then the Tagging Member shall be entitled to sell up to its pro rata portion of the Membership Units
actually purchased by the Proposed Transferee, based on the relative number of Membership Units held by the Transferring Member and all Tagging Members exercising their rights under this Section. 
  
 (b) The Transferring Member shall give notice to each other Member of a
Proposed Transfer not later than twenty (20) Business Days prior to the closing of the Proposed Transfer, setting forth the number of Membership Units proposed to be so Transferred, the name and address of the Proposed Transferee, the proposed
amount and form of consideration (and, if such consideration consists in part or in whole of property other than cash, the Transferring 

  

 19 

 
Member shall provide such information, to the extent reasonably available to the Transferring Member, relating to such non-cash consideration as the other
Members may reasonably request in order to evaluate such non-cash consideration), and other terms and conditions of payment offered by the Proposed Transferee. The Transferring Member shall deliver or cause to be delivered to each Tagging Member
copies of all transaction documents relating to the Proposed Transfer as the same become available. The tag-along rights provided by this Section 6.03 must be exercised by a Member within fifteen (15) Business Days following receipt of the notice
required by the first sentence of this Section 6.03(b), by delivery of a written notice to the Transferring Member indicating its desire to exercise its rights and specifying the number of Membership Units it desires to Transfer; provided
that such number of Membership Units does not exceed the number of Membership Units determined pursuant to Section 6.03(a). 
  
 (c) Any Transfer of Membership Units by a Tagging Member to a Proposed Transferee pursuant to this Section 6.03 shall be on the same terms and conditions
(including, without limitation, price, time of payment and form of consideration) as provided to the Transferring Member; provided that in order to be entitled to exercise its tag-along right pursuant to this Section 6.03, each Tagging Member
must agree to make to the Proposed Transferee representations, warranties, covenants, indemnities and agreements comparable to those made by the Transferring Member in connection with the Proposed Transfer (other than any non-competition or similar
agreements or covenants that would bind the Tagging Member or its Affiliates), and agree to the same conditions to the Proposed Transfer as the Transferring Member agrees, it being understood that all such representations, warranties, covenants,
indemnities and agreements shall be made by the Transferring Member and each Tagging Member severally and not jointly. Each Tagging Member shall be responsible for its proportionate share of the costs of the Proposed Transfer to the extent not paid
or reimbursed by the Proposed Transferee or the Company. 
  
 Section 6.04. Drag-Along Rights, (a) If Members holding, in the aggregate, at least seventy five percent (75%) of the Membership Units (the “Selling Members”) agree to Transfer at least fifty-one percent (51%) of the
aggregate number of Membership Units of the Selling Members to a third party (the “Drag-Along Buyer”), the Selling Members may deliver written notice (a “Drag-Along Notice”) to each other Member (the
“Drag-Along Member”), stating that such Selling Members wish to exercise their rights under this Section 6.04 with respect to such Transfer, and setting forth the name and address of the Drag-Along Buyer, the total number of
Membership Units proposed to be Transferred, the proposed amount and form of the consideration, and all other material terms and conditions offered by the Drag-Along Buyer. In the event that (i) the aggregate number of Membership Units of TPG (and
any of its Permitted Transferees) falls below fifty percent (50%) of the aggregate Initial Membership Units of TPG or (ii) the number of Membership Units of JPMP (and any of its Permitted Transferees) falls below seventy five percent (75%) of the
aggregate Initial Membership Units of JPMP, then the percentage of Membership Units necessary to permit Selling Members to deliver a Drag-Along Notice shall be decreased from seventy five percent (75%) to sixty percent (60%). 
  
 (b) Upon delivery of a Drag-Along Notice, each Drag-Along Member shall be
required to Transfer that number of its Membership Units equal to the percentage of Membership Units held by the Selling Members that are being Transferred to the Drag-Along Buyer, upon the same terms and conditions (including, without limitation,
as to price, time of payment and form 

  

 20 

 
of consideration) as agreed by the Selling Members and the Drag-Along Buyer, and shall make to the Drag-Along Buyer representations, warranties, covenants,
indemnities and agreements comparable to those made by the Selling Members in connection with the Transfer (other than any non-competition or similar agreements or covenants that would bind the Drag-Along Member or its Affiliates), and shall agree
to the same conditions to the Transfer as the Selling Members agree, it being understood that all such representations, warranties, covenants, indemnities and agreements shall be made by each Selling Member and each Drag-Along Member severally and
not jointly. 
  
 (c) In the event that any such Transfer is
structured as a merger, consolidation, or similar business combination, each Drag-Along Member agrees, to the extent permitted pursuant to this Agreement or required by applicable law, to (i) vote in favor of the transaction, (ii) take such other
action as may be required to effect such transaction, and (iii) take all action to waive any dissenters, appraisal or other similar rights with respect thereto. 
  

(d) Solely for purposes of Section 6.04(c)(i) and in order to secure the performance of each Member’s obligations under Section 6.04(c)(i), each
Member hereby irrevocably appoints each other Member that qualifies as a Drag-Along Proxy Holder (as defined below) the attomey-in-fact and proxy of such Member (with full power of substitution) to vote or provide a written consent with respect to
its Membership Units as described in this paragraph if, and only in the event that, such Member fails to vote or provide a written consent with respect to its Membership Units in accordance with the terms of Section 6.04(c)(i) (each such Member, a
“Breaching Drag-Along Member”) within three (3) days of a request for such vote or written consent. Upon such failure, the Selling Members shall have and are hereby irrevocably granted a proxy to vote or provide a written consent
with respect to each such Breaching Drag-Along Member’s Membership Units for the purposes of taking the actions required by Section 6.04(c)(i) (such Selling Members, a “Drag-Along Proxy Holder”). Each Member intends this proxy
to be, and it shall be, irrevocable and coupled with an interest, and each Member will take such further action and execute such other instruments as may be necessary to effectuate the intent of this proxy and hereby revoke any proxy previously
granted by it with respect to the matters set forth in Section 6.04(c)(i) with respect to the Membership Units owned by such Member. Notwithstanding the foregoing, the conditional proxy granted by this Section 6.04(d) shall be deemed to be revoked
upon the termination of Section 6.04. 
  
 (e) If any Drag-Along
Member fails to Transfer to the Drag-Along Buyer the Membership Units to be sold pursuant to this Section 6.04, the Selling Members may, at their option, in addition to all other remedies they may have, deposit the purchase price (including any
promissory note constituting all or any portion thereof) for such Membership Units with any national bank or trust company having combined capital, surplus and undivided profits in excess of $500 million (the “Escrow Agent”), and
the Company shall cancel on its books such Membership Units and thereupon all of such Drag-Along Member’s rights in and to such Membership Units shall terminate. Thereafter, upon delivery to the Company by such Drag-Along Member of appropriate
documentation evidencing the Transfer of such Membership Units, the Selling Members shall instruct the Escrow Agent to deliver the purchase price (without any interest from the date of the closing to the date of such delivery, any such interest to
accrue to the Company) to such Drag-Along Member. 
  

 21 

 Section 6.05. Rights and Obligations of Transferees. Any Transfer of Units to any Person other
than a Member, which Transfer is otherwise in compliance herewith, shall be permitted hereunder only if the Transferee (including a Permitted Transferee) agrees in writing that it shall, upon such Transfer, assume with respect to such Units, the
transferor’s obligations under this Agreement and become a party to this Agreement by executing and delivering such documents as may be necessary, in the reasonable opinion of the Board of Directors, to make such Person a party thereto,
whereupon such Transferee will be treated as a Member for all purposes of this Agreement, provided that no Transferee (other than an Affiliate of a Member) shall acquire any of the rights provided in Article IV hereof by reason of the
Transfer, and, provided, further, that no Transferee (other than a Permitted Transferee of a Member) shall be permitted to acquire any of demand registration rights pursuant to the Registration Rights Agreement unless such Transferee
acquires at least 33 1/3% of the Initial Membership Units of a Member, and provided, further, that
no Transferee shall be permitted to determine any proposed transferee to be an Adverse Person pursuant to Section 6.01(b) . 
  
 Section 6.06. Repurchase Rights; Redemption Rights. (a) Except as set forth in this Section 6.06 or as may otherwise be provided in an agreement
between the Company or Management LLC and a Kraton Employee with respect to such Kraton Employee, the Company (or its designated assignee, if so determined by the Voting Members pursuant to Section 4.02) shall have the right to purchase, (i)
Membership Units acquired by such Kraton Employee pursuant to the exercise of an Option; and (ii) (A) Membership Units issued to Management LLC and/or (B) Profits Units issued to Management LLC, in respect of Corresponding Management LLC Membership
Units or Corresponding Management LLC Profits Units, respectively, that are held by such Kraton Employee, during the one hundred eighty (180) day period following, (1) in the case of Membership Units issued pursuant to clause (ii)(A) above, the date
of termination of such Kraton Employee’s employment with the Kraton Group for any reason and (2) in the case of Membership Units or Profits Units issued pursuant to clauses (i) or (ii)(B) above, the later of (x) the date of termination of such
Kraton Employee’s employment with the Kraton Group for any reason and (y) the date that is six (6) months and one day after the date such Membership Units were acquired through the exercise of an Option, or the Profits Unit vest, and upon the
exercise of such right, the Member (i.e., the Kraton Employee, in the case of Membership Units acquired as set forth in clause (i) above and Management LLC, in the case of Membership Units or Profits Units acquired as set forth in clause (ii)
above) shall sell to the Company (or its designated assignee, if so determined by the Voting Members pursuant to Section 4.02), all or any such Membership Units and/or Profits Units held by such Member (provided that, with respect to
Management LLC, such number shall not exceed the number of Membership Units and/or Profits Units held by Management LLC which relate to Corresponding Management LLC Membership Units or Corresponding Management LLC Profits Units that are held by such
Kraton Employee) as of the date as of which such right is exercised at a price per Unit equal to the fair value of a Membership Unit or Profits Unit, as applicable, as determined in good faith by the Board of Directors as of the date such right is
exercised; provided that, with respect to any Membership Unit or Profits Unit, the price shall not take into account any appreciation of the Company after the date such right is exercised and shall be equal to the amount such Member would
receive if the Company were liquidated and the value of all assets were distributed pursuant to Section 9.03 herein; provided, further, that if the Threshold Amount with respect to any Profits Unit would not have been achieved as of
such date if the Company had been liquidated immediately prior to such determination, then the price to repurchase such Profits Unit 

  

 22 

 
shall be $1.00. For the avoidance of doubt, with respect to any Profits Unit issued to Management LLC with respect to a Kraton Employee, such Profits Unit
(or portion thereof), that is not vested as of the termination of such Kraton Employee’s employment shall immediately be forfeited. 
  
 (b) The Company (or its designated assignee, if so determined by the Voting Members pursuant to Section 4.02) shall exercise such right by delivering to
such Member a written notice specifying its intent to purchase Membership Units and/or Profits Units held by such Member, the date as of which such right is to be exercised and the number of Membership Units and/or Profits Units to be purchased.
Such purchase and sale shall occur on such date as the Company (or its designated assignee, if so determined by the Voting Members pursuant to Section 4.02) shall specify, which date shall not be later than thirty (30) days after the fiscal
quarter-end immediately following the date as of which the Company’s right is exercised. 
  
 (c) Notwithstanding the foregoing, with respect to Membership Units of Management LLC acquired in connection with a Kraton Employee’s rollover of Kraton Surviving Interests (as defined in the Rollover Letter
Agreement) pursuant to such employee’s Rollover Letter Agreement and that relate to Corresponding Management LLC Membership Units held by such Kraton Employee, in the event such Kraton Employee’s employment with the Kraton Group terminates
for any reason during the six (6) month period immediately following the Closing Date, Management LLC shall sell to the Company, and the Company shall repurchase, not later than thirty (30) days after the fiscal quarter end immediately following the
date of such termination, all such Membership Units held by Management LLC which relate to the Corresponding Management LLC Membership Units held by such Kraton Employee as of the date of his or her termination of employment, at a price per Unit
equal to the value of a Membership Unit as of the Closing Date, based on the applicable Kraton Employee’s proportionate share of Management LLC’s Capital Contribution related to the rollover of Kraton Surviving Interests pursuant to such
Kraton Employee’s Rollover Letter Agreement (reduced by any prior distributions or redemptions) as determined in good faith by the Board (“Buy-In Price”). 
  
 (d) With respect to Membership Units of Management LLC acquired in connection with a Kraton Employee’s rollover of
Kraton Surviving Interests (as defined in the Rollover Letter Agreement) pursuant to such employee’s Rollover Letter Agreement and that relate to Corresponding Management LLC Membership Units that are held by a Kraton Employee, Management LLC
shall have the right to require the Company to redeem (pursuant to an election by such Kraton Employee with respect to such employee’s Corresponding Management LLC Membership Units), during the sixty-day period immediately following January 1,
2004, and the Company shall redeem, all or any portion of such Membership Units held by Management LLC which relate to the Corresponding Management LLC Membership Units held by such Kraton Employee as of the date that Management LLC exercises such
right at a price per Unit equal to the Buy-In Price. Management LLC shall exercise such right by delivering to the Secretary of the Company a written notice specifying its intent to cause the Company to redeem Membership Units held by Management
LLC, the date as of which such right is to be exercised and the number of Membership Units to be redeemed. Such purchase and sale shall occur on such dates as are specified in the applicable Kraton Employee’s Roll Over Letter Agreement.

  

 23 

 (e) In the event of a merger, consolidation, recapitalization, sale of Membership Units or other similar
transaction, the Board may authorize the cancellation of all Profits Units immediately prior to any such transaction in exchange for a payment (made in cash, securities or other property) equal to the fair value of each Profits Unit, as determined
in good faith by the Board of Directors, multiplied by the number of Profits Units then outstanding; provided that the determination of fair value shall not take into account any appreciation of the Company after the date of cancellation, and
if the Threshold Amount with respect to any Profits Units would not have not been achieved as of the cancellation date if the Company had been liquidated immediately prior to such determination, the applicable Profits Units shall be cancelled
without payment. 
  
 (f) With respect to any payment under
Sections 6.06(a) and 6.06(e), in the event such payment (or the payment of cash to the Company to make such payment) will result in the violation of the terms or provisions of, or result in a default or event of default under, the Financing
Agreements or any other guarantee, financing or security agreement or document entered into by the Company or any of its Affiliates and in effect on such date (each, a “Financing Document”), the Company may delay any such payment.
In the event the payment of the purchase price is delayed as a result of a restriction imposed by a Financing Document as provided above, such payment shall be made without the application of further conditions or impediments as soon as practicable
after the payment of such purchase price would no longer result in the violation of the terms or provisions of, or result in a default or event of default under, any Financing Document, and such payment shall equal the amount that would have been
paid to the Member if no delay had occurred, plus interest for the period beginning on the date on which the purchase price would have been paid but for the delay in payment provided herein and ending on the date on which such payment is made (the
“Delay Period”), calculated at an annual rate equal to the average annual prime rate charged during the Delay Period by a nationally recognized bank designated by the Company. 
  
 Section 6.07. Termination of Transfer Restrictions. Sections 6.01
through 6.05 shall terminate and be of no further force and effect upon the date following the IPO on which at least 15% of the equity securities of the Company have been publicly distributed or sold or are being actively traded on a national
securities exchange or interdealer quotation system. 
  
 Section
6.08. Regulatory Cooperation. (a) Notwithstanding anything to the contrary contained in the Voting Member Agreements, it is understood and hereby expressly stated that JPMP’s obligations under the Voting Member Agreements are subject to
this Section 6.08. In the event that JPMP reasonably determines that it has a Regulatory Problem, the Company agrees to take all such actions as are reasonably requested by JPMP in order to (i) effectuate and facilitate any Transfer by JPMP of any
Units or rights relating thereto then held by JPMP to any Person designated by JPMP; provided that any such Transfer during the Initial Holding Period that is not a Transfer pursuant to Section 6.01(A)-(D) of this Agreement, shall require the
consent of TPG, so long as TPG is a Voting Member, which consent shall not be unreasonably withheld or delayed; (ii) permit JPMP, to the extent that it is permitted by law, to exchange all or any portion of the voting securities then held by such
Person on a share-for-share basis for shares of a class of non-voting securities of the Company, which non-voting securities shall be identical in all respects to such voting securities, except that such new securities shall be non-voting and/or
shall be convertible into voting securities on such terms as are requested by 

  

 24 

 
JPMP and reasonably acceptable to the Company in light of the regulatory considerations then prevailing; provided that any such exchange shall require
the consent of TPG so long as TPG is a Voting Member, which consent shall not be unreasonably withheld or delayed by TPG; and (iii) in the event of the exchange described in clause (ii), grant JPMP or its designee, to the extent that it is permitted
by law, the reasonable equivalent of any voting rights arising out of JPMP’s ownership of voting securities and/or provided for in the Voting Member Agreements that were diminished as a result of the amendments referred to above;
provided that any such grant shall require the consent of TPG so long as TPG is a Voting Member, which consent shall not be unreasonably withheld or delayed by TPG. If JPMP elects to transfer securities of the Company in order to avoid a
Regulatory Problem to an Affiliate, subject to limitations on its voting or total ownership interest in the Company, the Company and such Affiliate shall enter into such agreements that are mutually acceptable to JPMP and the Company, as such
Affiliate may reasonably request in order to assist such Affiliate in complying with Laws to which it is subject; provided that entering into any such agreement shall require the consent of TPG so long as TPG is a Voting Member, which consent
shall not be unreasonably withheld or delayed by TPG. Such agreements may include restrictions on the redemption, repurchase or retirement of securities of the Company, mutually acceptable to JPMP and the Company, that would result or be reasonably
expected to result in such Affiliate holding more voting securities or total securities (equity and debt) than it is permitted to hold under such laws and regulations; provided that entering into any such agreement shall require the consent
of TPG so long as TPG is a Voting member, which consent shall not be unreasonably withheld or delayed by TPG. 
  
 (b) In the event JPMP has the right to acquire any Units from the Company or any other Person (as the result of a preemptive offer, pro rata offer or
otherwise), and JPMP reasonably determines that it has a Regulatory Problem, at JPMP’s request, the Company will offer to sell to JPMP non-voting securities (or, if the Company is not the proposed seller, will arrange for the exchange of any
voting securities for non-voting securities immediately prior to or simultaneous with such sale) on the same terms as would have existed had JPMP acquired the securities so offered and immediately requested their exchange for non-voting securities
pursuant to Section 6.08(a) above and otherwise on such terms as are requested by JPMP and reasonably acceptable to the Company in light of regulatory considerations then prevailing; provided that such sale or exchange shall require the
consent of TPG so long as TPG is a Voting Member, which consent shall not be unreasonably withheld or delayed by TPG. 
  
 (c) In the event that any Affiliate of the Company offers to issue any of its securities or interests to JPMP, then the Company will cause such Affiliate
to offer to enter into an agreement with JPMP substantially similar to Section 6.08 in connection therewith. 
  
 (d) Each Member agrees to cooperate with the Company and JPMP in all reasonable respects in complying with the terms and provisions of Section 6.08,
including without limitation, voting to approve amending the Certificate of Formation or this Agreement, in a manner reasonably acceptable to the Voting Members and JPMP or any Affiliate of JPMP entitled to make such request pursuant to Section 6.08
in order to take the specific actions contemplated in Sections 6.08(a), 6.08(b) and 6.08(c) to remedy a Regulatory Problem. Notwithstanding anything contained in Section 6.08 to the contrary, neither the Company nor any Voting Member shall be
required under Section 6.08 to take any action that would adversely affect in any material respect the Company or any Member’s rights under this Agreement or as a 

  

 25 

 
holder of Units or rights relating thereto. The Company and each Member agrees not to amend or waive the voting or other provisions of the Certificate of
Formation or this Agreement if such amendment or waiver would cause JPMP or any its Affiliates to have a Regulatory Problem. JPMP agrees to notify the Company as to whether or not it would have a Regulatory Problem promptly after JPMP has received
notice of any such proposed amendment or waiver. 
  
 (e) In the
event JPMP Transfers any Units in accordance with this Agreement, such Transferee of JPMP shall have the rights of JPMP under this Section 6.08; provided that such Transferee is subject to Banking Regulations and such Transferee reasonably
determines that it has a Regulatory Problem. 
  
 (f) (i) The
Company hereby represents and warrants that neither the Company nor, to the knowledge of the Company, based solely upon inquiry of management of its subsidiaries, any of its subsidiaries (A) offers or markets, directly or through any arrangement,
any product or service of any depository institution owned by J.P. Morgan Chase & Co., or (B) permits any of its products or services to be offered or marketed, directly or through any arrangement, by or through any depository institution owned
by J.P. Morgan Chase & Co. 
  
 (ii) The
Company hereby represents and warrants that except as otherwise disclosed, neither the Company nor, to the knowledge of the Company, based solely upon inquiry of management of its subsidiaries, any of its subsidiaries currently has or is expected to
have a loan facility, credit facility, debt financing, line of credit or any other extension of credit from any depository institution owned by J.P. Morgan Chase & Co. 
  
 (iii) The Company shall give JPMP thirty (30) days prior written notice before taking any affirmative steps
which would cause the representations and warranties contained in Section 6.08(f) to be untrue. The Company shall use its best efforts to notify JPMP promptly at any time in which the Company reasonably believes the representations contained in this
Section 6.08(f) to be untrue whether as a result of the Company’s affirmative action or otherwise. 
  
 ARTICLE VII 
  
 COMPANY EXPENSES, BOOKS AND RECORDS 
  
 Section 7.01.
Company Expenses. The Company shall pay all expenses relating to its operation, including administrative expenses and fees, before any distributions may be made to the Members. Appropriate reserves for contingent liabilities may be withheld
from distributions to Members; provided that any such reserves shall be withheld from the Members pro rata based on their entitlements to distributions of the Company pursuant to Section 3.06. 
  
 Section 7.02. Independent Auditors. The books of account and records
of the Company, Holdings and Kraton shall be audited as of the end of each fiscal year by a firm of independent public accountants selected by the Board of Directors. 
  

 26 

 Section 7.03. Records; Inspection and Access; Consultation, (a) The books and records of the
Company shall be available for inspection by the Members at the principal office and place of business of the Company. 
  
 (b) The Company and its subsidiaries shall provide to each Voting Member, true and correct copies of all documents, reports, financial data and other
information as a Voting Member may reasonably request. Additionally, the Company shall permit any authorized representatives designated by the Voting Member to visit and inspect any of the properties of the Company and its subsidiaries, including
its and their books of account, and to discuss its and their affairs, finances and accounts with its and their officers, all at such times during normal business hours as a Voting Member may reasonably request. 
  
 (c) Each Voting Member shall have the right to consult with and advise the
management of the Company and its subsidiaries, upon reasonable notice at reasonable times from time to time, on all matters relating to the operation of the Company and its subsidiaries. 
  
 Section 7.04. Financial Statements and Reports, (a) The Company shall use reasonable efforts to deliver and to cause
Kraton to deliver to each Voting Member: (i) as soon as available and in any event within 45 days after the end of each of the first three quarters of each fiscal year of the Company and Kraton, balance sheets of the Company and its subsidiaries and
consolidated balance sheets of Kraton and its subsidiaries as of the end of such period, and statements of income and cash flows of the Company and its subsidiaries and consolidated statements of income and cash flows of Kraton and its subsidiaries
for the period then ended, prepared in conformity with GAAP, except as otherwise noted therein, and subject to the absence of notes and to year-end adjustments; (ii) as soon as available and in any event within 120 days after the end of each fiscal
year of the Company and Kraton, balance sheets of the Company and its subsidiaries and consolidated balance sheets of Kraton and its subsidiaries as of the end of such year, and statements of income and cash flows of the Company and its subsidiaries
and consolidated statements of income and cash flows of Kraton and its subsidiaries for the year then ended prepared in conformity with GAAP, except as otherwise noted therein, together with an auditor’s report thereon of a firm of established
national reputation; and (iii) to the extent the Company or Kraton is required by law or pursuant to the terms of any outstanding indebtedness of the Company or Kraton to prepare such reports, any annual reports, quarterly reports and other periodic
reports pursuant to Section 13 or 15(d) of the Securities Exchange Act of 1934, as amended, actually prepared by the Company or Kraton as soon as available. 
  
 (b) The Members shall have the right to receive such other information as may be reasonably requested by a Member relating to Kraton which the Company is
permitted to disclose. 
  
 Section 7.05. Certain Tax
Matters, (a) The Members hereby agree that the Company shall file an election to be treated as a partnership for U.S. federal income tax purposes. The Company shall file all necessary tax forms, and tax returns on a basis consistent therewith.
Neither the Company nor any Member shall take any action so as to cause the Company to be treated as a corporation for U.S. federal income tax purposes, except upon the consent of the Voting Members. 
  

 27 

 (b) The Company shall not take any action, or fail to take any action, other than any action or inaction
contemplated in any of the Transaction Documents, that would cause the Company to derive income treated for United States federal income tax purposes as either unrelated business taxable income, or income that is effectively connected with the
conduct of a United States trade or business, without the written consent of each of the Voting Members. 
  
 (c) As soon as available, and no later than 90 days after the close of the taxable year, the Company will provide to the Members Schedule K-1s or the
equivalent, and any other information reasonably necessary to file tax returns. 
  
 (d) TPG III shall be the “tax matters member” of the company, except as otherwise determined by the Board of Directors. TPG will make a Code Section 754 election, on behalf of the Company at the request of
any Voting Member. The “tax matters member” shall not settle any administrative or other proceeding without the consent of any Voting Member, which consent shall not be unreasonably withheld. 
  
 ARTICLE VIII 
  
 LIABILITY AND INDEMNIFICATION 
  
 Section 8.01. Liability of Members. (a) Liability to the Company and Other Members. No Member, or any Affiliate thereof, or direct or
indirect shareholder, partner, member, employee, director, officer or agent of such Member or Affiliate, and no member of the Board of Directors or officer of the Company (each an “Indemnified Person”) shall be liable, responsible
or accountable in damages or otherwise to the Company, any of its Affiliates or to any of the other Members, their successors or assigns except in the case of the Members and the Board of Directors and officers of the Company to the extent arising
from (i) any material breach of this Agreement or (ii) acts or omissions related to the Company which are found by a court of competent jurisdiction to be the result of such Indemnified Person’s fraud, gross negligence or willful misconduct.

  
 (b) Freedom to Pursue Opportunities, Etc. The parties
expressly acknowledge and agree that: (i) each Member, director and officer of the Company has the right to, and shall have no duty (contractual or otherwise) not to, directly or indirectly engage in the same or similar business activities or lines
of business as the Company, Kraton or any of its subsidiaries, including those deemed to be competing with the Company, Kraton or any of its subsidiaries; and (ii) in the event that a Member, director or officer of the Company acquires knowledge of
a potential transaction or matter that may be a corporate opportunity for both the Company, Kraton or any of its subsidiaries and such Member or any other person, the Member, director and officer of the Company shall have no duty (contractual or
otherwise) to communicate or present such corporate opportunity to the Company, Kraton or any of its subsidiaries, as the case may be, and, notwithstanding any provision of this Agreement to the contrary, shall not be liable to the Company or Kraton
or their respective Affiliates, Shareholders or Members for breach of any duty (contractual or otherwise) by reason of the fact that such Member, director or officer, directly or indirectly, pursues or acquires such opportunity for itself, directs
such opportunity to another Person, or does not present such opportunity to the Company or Kraton or any of its subsidiaries. 
  

 28 

 (c) Liability to Third Parties. No Member of the Company shall be liable under a judgment, decree,
or order of a court, or in any other manner, for a debt, obligation, or liability of the Company, any of its Affiliates, or of any other Member. 
  
 Section 8.02. Indemnification. To the fullest extent permitted by law, the Company shall indemnify, defend and hold harmless each Indemnified
Person from and against any loss, liability, damages, cost or expense (including legal fees and expenses and any amounts paid in settlement) (each a “Loss” and collectively “Losses”) resulting from a claim, demand,
lawsuit, action or proceeding by reason of any act or omission performed or omitted by such Indemnified Person on behalf of the Company or any of its subsidiaries in a manner reasonably believed to be within the scope of the authority conferred on
such Indemnified Person by this Agreement; provided that such acts or omissions of such Indemnified Person are not found by a court of competent jurisdiction to constitute fraud, gross negligence or willful misconduct. Expenses, including
legal fees, incurred by an Indemnified Person and relating to any claim, demand, lawsuit, action or proceeding for which indemnification is sought under this Section shall be paid by the Company upon demand by the Indemnified Person; provided
that the Indemnified Person shall reimburse the Company for such expenses if it is ultimately determined that such Indemnified Person is not entitled to indemnification hereunder. 
  
 Section 8.03. Insurance. To the extent available on commercially reasonable terms, the Company shall obtain insurance
for members of the Board of Directors and officers of the Company, as determined by the Board of Directors. 
  
 ARTICLE IX 
  
 DISSOLUTION, LIQUIDATION, CONVERSION AND TERMINATION 
  
 Section 9.01. Events Causing Dissolution. (a) The Company shall be dissolved and its affairs shall be wound up upon the first to occur of the following: 
  
 (i) The consent of the Voting Members in accordance with Section 4.02 (i); 
  
 (ii) Any dissolution required by operation of law.

  
 (b) Dissolution of the Company shall be effective as of the
day on which the event occurs giving rise to the dissolution, but the Company shall not terminate until there has been a winding up of the Company’s business and affairs, and the Company’s assets have been distributed as provided in
Section 9.03 and in the Act. 
  
 (c) Notwithstanding any other
provision of this Agreement, the bankruptcy of a Member shall not cause such Member to cease to be a member of the Company and notwithstanding the occurrence of such an event, the business of the Company shall continue without dissolution.

  
 Section 9.02. Cancellation of Certificate. Upon the
dissolution and completion of the winding up of the Company and the termination of this Agreement, the Certificate of 

  

 29 

 
Formation shall be canceled in accordance with the provisions of Section 18-203 of the Act and the Members shall be promptly notified of such dissolution.

  
 Section 9.03. Liquidation. Upon dissolution of the
Company, as expeditiously as is reasonable, the liabilities of the Company shall be paid and distributions shall be made in the following manner and order: 
  
 (a) To creditors, including Members who are creditors, to the extent otherwise permitted by law, in satisfaction of liabilities of the Company (whether by
payment or by establishment of reserves); and 
  
 (b) To the
Members, in accordance with the order of priority provided for distribution in Section 3.06. 
  
 Section 9.04. Return of Distributions of Capital. Except as otherwise expressly required by law, a Member or former Member, in its capacity as such, shall have no liability either to the Company, any of its
Affiliates, or any of the Company’s creditors in excess of (a) the amount of its Capital Contributions actually made and not returned, (b) its share of any assets and undistributed profits of the Company, (c) its obligation to make Capital
Contributions as required by this Agreement, and (d) to the extent required by law, the amount of any distributions wrongfully distributed to it. Except as provided by law or a court of competent jurisdiction, no Member, former Member or member in,
investor in or partner of a Member or former Member shall be obligated by this Agreement to return any distribution to the Company or pay the amount of any distribution for the account of the Company or to any creditor of the Company. However, if
any court of competent jurisdiction holds that, notwithstanding the provisions of this Agreement, any Member or former Member is obligated to return or pay any part of any distribution, the obligation shall be that of such Member or former Member
alone, and not of any other Member or former Member unless the court so provides. The amount of any distribution returned to the Company by or on behalf of a Member or former Member or paid by or on behalf of a Member or former Member for the
account of the Company or to a creditor of the Company shall be added to the account or accounts from which it was subtracted when it was distributed to the Member or former Member. 
  
 Section 9.05. Termination. (a) Sections 4.02 and 4.03 shall terminate as and to the extent set forth in Section 4.05
and Sections 6.01 through 6.05 shall terminate as and to the extent set forth in Section 6.07. Articles IV (in addition to as provided in the preceding sentence) and V of this Agreement shall terminate automatically (without any action by any party
hereto) upon an IPO of the Company in which at least fifteen percent (15%) of the equity interests of the Company have been publicly distributed or sold or have been actively traded on a national securities exchange or interdealer quotation system.
This Agreement (i) shall terminate automatically upon the entering into a shareholders agreement as contemplated in Section 11.01 hereof or (ii) may be terminated by mutual agreement of the Voting Members on terms agreed to by the Voting Members;
provided that Articles VIII and XI shall survive such termination in accordance with the terms hereof. 
  
 (b) Upon the termination of this Agreement and the dissolution of the LLC pursuant to this Article IX, no party shall have any liability or obligation to
any other party 

  

 30 

 
hereunder; provided that the termination of this Agreement shall not relieve a party from liability for any breach of this Agreement on or prior to
termination of this Agreement. 
  
 ARTICLE X 
  
 REPRESENTATIONS AND WARRANTIES 
  
 Section 10.01. Representations and Warranties. Each Member hereby
represents and warrants to the Company that on the date hereof: 
  
 (a) Existence; Authority; Enforceability. Such Member has the necessary power and authority to enter into this Agreement and to carry out its obligations hereunder. Such Member is duly organized and validly existing under the laws of
its jurisdiction of organization, and the execution of this Agreement, and the consummation of the transactions contemplated herein, have been authorized by all necessary corporate or other action, and no other act or proceeding, corporate or
otherwise, on its part is necessary to authorize the execution of this Agreement or the consummation of any of the transactions contemplated hereby. This Agreement has been duly executed by it and constitutes its legal, valid and binding obligation,
enforceable against it in accordance with its terms. 
  
 (b)
Absence of Conflicts. The execution and delivery by such Member of this Agreement and the performance of its obligations hereunder does not and will not (a) conflict with, or result in the breach of any provision of the constitutive documents
of such Member; (b) result in any violation, breach, conflict, default or event of default (or an event which with notice, lapse of time, or both, would constitute a default or event of default), or give rise to any right of acceleration or
termination or any additional payment obligation, under the terms of any material contract, agreement or permit to which such Member is a party or by which such Member’s assets or operations are bound or affected; or (c) violate, in any
material respect, any law applicable to such Member. 
  
 (c)
Consents. Other than any consents that have already been obtained, no consent, waiver, approval, authorization, exemption, registration, license or declaration is required to be made or obtained by such Member in connection with (a) the
execution, delivery or performance of this Agreement or (b) the consummation of any of the transactions contemplated herein. 
  
 Section 10.02. Representations by the Members. Each Member represents and warrants that (a) the Member’s interest in the Company is intended
to be and is being acquired solely for the Member’s own account for the purpose of investment and not with a view to any sale or other disposition of all or any part thereof, (b) the Member is aware that interests in the Company have not been
registered under the Securities Act, that such interests cannot be sold or otherwise disposed of unless they are registered thereunder or unless an exemption from such registration is available, that the Company has no present intention of so
registering such interests under the Securities Act, and that accordingly such Member is able and is prepared to bear the economic risk of making a Capital Contribution and to suffer a complete loss of investment, (c) the Member’s knowledge and
experience in financial and business matters are such that the Member is capable of evaluating the risks of making a Capital Contribution, and (d) 

  

 31 

 
the Member’s determination to purchase the Member’s interest in the Company, and make each Capital Contribution, has been, and in each case will
be, made by such Member independent of and without reliance upon any other Member or Person other than such Member’s investment advisor, if any, and independent of any statements or opinions as to the advisability of such purchase or Capital
Contribution or as to the properties, business, prospects or condition (financial or otherwise) of any Person in which the Company may invest which may have been made or given by any such other Person. The foregoing representations and warranties
may be relied upon by the Company, and by the other Members, in connection with each Member’s investment in the Company. 
  
 Notwithstanding anything to the contrary contained in the Voting Member Agreements, any and all representations and warranties relating to a Voting
Member’s ownership of Membership Units or rights relating thereto shall be qualified by the fact that such Voting Member may have granted or may in the future grant participation interests in a portion of its investments, including Membership
Units, to Affiliates of such Voting Member or to officers, directors, partners, members, stockholders or employees of such Voting Member or of any Affiliate of such Voting Member, as permitted by Section 6.01(a). Such participation interests,
however, do not affect such Voting Member’s status as being the sole record owner of the Membership Units held by such Voting Member. 
  
 ARTICLE XI 
  
 MISCELLANEOUS 
  
 Section 11.01. Merger with Holdings, Kraton; IPO. (a) In the event of a conversion of the Company to a corporation, whether through any merger, statutory share exchange or other business combination of the Company with Kraton or any
of Kraton’s subsidiaries or with Holdings or otherwise, (i) each of the Members and the surviving corporation, as the case may be, or such subsidiary shall execute (x) a shareholders’ agreement with terms that are comparable, in the view
of each Member to the following Sections of this Agreement: (a) the governance provisions set forth in Article IV, (b) the transfer restrictions, rights and obligations set forth in Article VI, (c) the information rights set forth in Article VII,
(d) the protections offered by Article VIII, and (e) the relevant miscellaneous provisions of Article XI, each with such changes or modifications as reasonably deemed necessary or appropriate by any of TPG III, TPG IV or JPMP to reflect the
structure of the transaction and (y) a registration rights agreement substantially identical to the Registration Rights Agreement; provided that such shareholders’ agreement shall terminate upon an IPO of the surviving corporation and as
otherwise may be provided in such agreement. 
  
 (b) In the event
of any IPO with respect to the equity securities of Holdings or Kraton or any successors thereof, each of the Voting Members shall and the Company shall cause Holdings or Kraton (or their successor), as the case may be, to execute a registration
rights agreement substantially identical to the Registration Rights Agreement with respect to the registration of the equity securities of Holdings or Kraton (or their successor), as the case may be. 
  

 32 

 (c) In the event of any change in the capitalization of the Company or a merger, consolidation,
reorganization or similar corporate transaction, the Voting Members may, in their absolute discretion, make such equitable adjustments (including, without limitation, with respect to the number and kind of Units outstanding) in respect of the Units,
as the Voting Members consider appropriate to prevent any inappropriate or inequitable dilution or enlargement of any Member’s rights. 
  
 Section 11.02. Notices. Unless otherwise specified herein, all notices, consents, approvals, reports, designations, requests, waivers, elections
and other communications authorized or required to be given pursuant to this Agreement shall be in writing and shall be given or made (and shall be deemed to have been duly given or made upon receipt) by personal hand-delivery, by facsimile
transmission, by electronic mail, by mailing the same in a sealed envelope, registered first-class mail, postage prepaid, return receipt requested, or by air courier guaranteeing overnight delivery, addressed to the Member at the following addresses
(or at such other address for a Member as shall be specified by like notice): 
  
 if to 
  
 J.P. Morgan Partners
(BHCA), L.P. 
 J.P. Morgan Partners Global Investors, L.P. 
 J.P. Morgan Partners Global Investors (Cayman), L.P. 
 JPMP Global Fund/Kraton, L.P. 
 JPMP Global Fund/Kraton A, L.P. 
 J.P. Morgan
Partners Global Investors (Cayman) II, L.P., to: 
  
 c/o J.P.
Morgan Partners, LLC 
 Attn: Official Notices Clerk 
 (FBO: Timothy Walsh)  
 1221 Avenue of the Americas 
 New York, New York 10020 
 Telephone: (212)
899-3400 
 Facsimile: (212) 899-3401 
  
 with a copy (which shall not constitute notice) to: 
  
 Latham & Watkins LLP 
 885 Third Avenue,
Suite 1100 
 New York, NY 10022 
 Attention: Samuel A. Fishman 
 Telephone: 212.906.1355 
 Fax: 212.548.4634 
 E-mail: Samuel.fishman@lw.com 
  

 33 

 if to TPG III or TPG IV, to: 
  
 Texas Pacific Group 
 301 Commerce Street 
 Suite 3300 
 Fort Worth, Texas 76102 
 Attention: Richard A. Ekleberry, Esq. 
 Telephone: 817-871-4080 
 Fax: 817-871-4088

 E-mail: rekleberry@texpac.com 
  
 with a copy (which shall not constitute notice) to: 
  
 Cleary, Gottlieb, Steen & Hamilton 
 One
Liberty Plaza 
 New York, NY 10006 
 Attention: Paul J. Shim, Esq. and Michael A. Gerstenzang, Esq. 
 Telephone: 212-225-2000 
 Fax: 212-225-3999 
 E-mail:
pshim@cgsh.com 
              mgerstenzang@cgsh.com

  
 If to Management LLC to: 
  
 Texas Pacific Group 
 301 Commerce Street 
 Suite 3300 

Fort Worth, Texas 76102 
 Attention:
Richard A. Ekleberry, Esq. 
 Telephone: 817-871-4080 
 Fax: 817-871-4088 
 E-mail: rekleberry@texpac.com 
  
 with a copy (which shall not constitute notice) to: 
  
 Cleary, Gottlieb, Steen & Hamilton 
 One Liberty Plaza 
 New York, NY 10006

 Attention: Paul J. Shim, Esq. and Michael A. Gerstenzang, Esq. 
 Telephone: 212-225-2000 
 Fax: 212-225-3999

 E-mail: pshim@cgsh.com 
              mgerstenzang@cgsh.com 
  
 Section 11.03. Governing Law. THIS AGREEMENT SHALL BE INTERPRETED IN ACCORDANCE WITH AND GOVERNED BY THE LAWS OF THE STATE OF DELAWARE. 

 

 34 

 Section 11.04. Jurisdiction. ANY ACTION OR PROCEEDING AGAINST THE PARTIES RELATING IN ANY WAY TO
THIS AGREEMENT MAY BE BROUGHT EXCLUSIVELY IN THE COURTS OF THE STATE OF DELAWARE OR (TO THE EXTENT SUBJECT MATTER JURISDICTION EXISTS THEREFORE) THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF DELAWARE, AND THE PARTIES IRREVOCABLY SUBMIT TO THE
JURISDICTION OF BOTH SUCH COURTS IN RESPECT OF ANY SUCH ACTION OR PROCEEDING. ANY ACTIONS OR PROCEEDINGS TO ENFORCE A JUDGMENT ISSUED BY ONE OF THE FOREGOING COURTS MAY BE ENFORCED IN ANY JURISDICTION. 
  
 Section 11.05. Waiver of Jury Trial. TO THE EXTENT NOT PROHIBITED BY
APPLICABLE LAW THAT CANNOT BE WAIVED, EACH MEMBER WAIVES, AND COVENANTS THAT SUCH PARTY WILL NOT ASSERT (WHETHER AS PLAINTIFF, DEFENDANT OR OTHERWISE), ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN RESPECT OF ANY ISSUE, CLAIM OR PROCEEDING ARISING OUT
OF THIS AGREEMENT OR THE SUBJECT MATTER HEREOF OR IN ANY WAY CONNECTED WITH THE DEALINGS OF ANY MEMBER OR THE COMPANY IN CONNECTION WITH ANY OF THE ABOVE, IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING AND WHETHER IN CONTRACT, TORT OR
OTHERWISE. The Company or any Member may file an original counterpart or a copy of this Section 11.05 with any court as written evidence of the consent of the Members to the waiver of their rights to trial by jury. 
  
 Section 11.06. Entire Agreement. This Agreement (together with the
Registration Rights Agreement and the Management Services Agreement) embodies the entire agreement and understanding of the parties and supersedes all prior agreements and understandings among the parties and any of their Affiliates with respect to
the subject matter hereof (including, without limitation, the Existing Agreement and the letter agreement dated November 18, 2003). There are no other agreements between or among any Voting Members relating to the Company. 
  
 Section 11.07. Modification. No change, modification, amendment or
waiver of this Agreement shall be of any force unless such change or modification is made pursuant to a written agreement executed and delivered by all Voting Members. Consent of any Member other than the Voting Members shall not be required for any
amendment, waiver or modification of this Agreement. Notwithstanding the foregoing, Schedule B shall be amended automatically to reflect any additional Capital Contributions or any adjustments to Capital Contributions made in accordance with
this Agreement, and the Company shall revise Schedule B promptly to reflect such amendments. 
  
 Section 11.08. Waivers. No waiver of any breach shall be deemed to be a further or continuing waiver of such breach or a waiver of any other or
subsequent breach. Except as otherwise expressly provided herein, no failure on the part of any party to exercise, and no delay in exercising, any right, power or remedy hereunder, or otherwise available in respect hereof at law or in equity, shall
operate as a waiver thereof, nor shall any single or partial exercise of such right, power or remedy by such party preclude any other or further exercise thereof, or the exercise of any other right, power or remedy. 
  

 35 

 Section 11.09. Severability. If any provision of this Agreement shall be held to be invalid,
illegal or unenforceable such provision shall be construed by limiting it so as to be valid, legal and enforceable to the maximum extent permitted by law, the validity, legality and enforceability of the remaining provisions shall not in any way be
affected or impaired thereby. 
  
 Section 11.10.
Counterparts. This Agreement may be executed in any number of counterparts, each of which shall be deemed an original, but all of which shall constitute one and the same instrument. 
  
 Section 11.11. Third Parties. Except as provided in Article IX, this
Agreement does not create any rights, claims or benefits inuring to any Person that is not a party hereto, including any member of Management LLC, and it does not create or establish any third party beneficiary hereto. 
  
 Section 11.12. Successors and Assigns. This Agreement shall be binding
upon and inure to the benefit of the parties and their respective successors and permitted assigns. Except as specifically provided herein, this Agreement may not be assigned by any party without the express prior written consent of each of the
Voting Members, and any attempted assignment without such consent will be null and void. 
  
 Section 11.13. Waiver of Partition. Except as otherwise expressly provided in this Agreement, to the fullest extent permitted by applicable law, each of the Members hereby irrevocably waives any right or power
that such Member might have to cause the Company or any of the Company’s assets to be partitioned, to cause the appointment of a receiver for all or any portion of the Company’s assets, to compel any sale of all or any portion of the
Company’s assets pursuant to any applicable law, or to file or consent to the filing of a complaint or to institute any proceeding at law or in equity to cause the dissolution, liquidation, winding up or termination of the Company. 

 
 Section 11.14. Specific Performance. It is hereby agreed and
acknowledged that it will be impossible to measure in money the damages that would be suffered if the parties fail to comply with any of the obligations herein imposed on them by this Agreement and that, in the event of any such failure, an
aggrieved party will be irreparably damaged and will not have an adequate remedy at law. Any such party shall, therefore, be entitled (in addition to any other remedy to which such party may be entitled at law or in equity) to injunctive relief,
including specific performance, to enforce such obligations, without the posting of any bond, and if any action should be brought in equity to enforce any of the provisions of this Agreement, none of the parties hereto shall raise the defense that
there is an adequate remedy at law. 
  

 36 

 IN WITNESS HEREOF, the parties have duly executed this Agreement as of the day and year first above
written. 
  

			
	 TPG III POLYMER HOLDINGS LLC

		
	 By:
	 	/s/    RICHARD A.
EKLEBERRY        
	 Name:
	 	Richard A. Ekleberry
	 Title:
	 	Vice President
	
	 TPG IV POLYMER HOLDINGS LLC

		
	 By:
	 	/s/    RICHARD A.
EKLEBERRY        
	 Name:
	 	Richard A. Ekleberry
	 Title:
	 	Vice President
	
	 KRATON MANAGEMENT LLC

		
	 By:
	 	/s/    RICHARD A.
EKLEBERRY        
	 Name:
	 	Richard A. Ekleberry
	 Title:
	 	Vice President

  

			
	 J.P. MORGAN PARTNERS (BHCA), L.P.

		
	 BY:
	 	 JPMP MASTER FUND MANAGER, L.P.,
ITS GENERAL PARTNER

		
	 BY:
	 	 JPMP CAPITAL CORP.,
ITS GENERAL PARTNER

		
	 By:
	 	/s/    TIMOTHY WALSH        
	 Name:
	 	Timothy Walsh
	 Title:
	 	Managing Director
	
	 J.P. MORGAN PARTNERS GLOBAL INVESTORS, L.P.

		
	 BY:
	 	 JPMP GLOBAL INVESTORS, L.P.,
ITS GENERAL PARTNER

		
	 BY:
	 	 JPMP CAPITAL CORP.,
ITS GENERAL PARTNER

		
	 By:
	 	/s/    TIMOTHY WALSH        
	 Name:
	 	Timothy Walsh
	 Title:
	 	Managing Director
	
	 J.P. MORGAN PARTNERS GLOBAL INVESTORS (CAYMAN), L.P.

		
	 BY:
	 	 JPMP GLOBAL INVESTORS, L.P.,
A GENERAL PARTNER

		
	 BY:
	 	 JPMP CAPITAL CORP.,
ITS GENERAL PARTNER

		
	 By:
	 	/s/    TIMOTHY WALSH        
	 Name:
	 	Timothy Walsh
	 Title:
	 	Managing Director

  

 2 

			
	 JPMP GLOBAL FUND/KRATON, L.P.

		
	 BY:
	 	 JPMP GLOBAL INVESTORS, L.P.,
A GENERAL PARTNER

		
	 BY:
	 	 JPMP CAPITAL CORP.,
ITS GENERAL PARTNER

		
	 By:
	 	/s/    TIMOTHY WALSH        
	 Name:
	 	Timothy Walsh
	 Title:
	 	Managing Director
	
	 JPMP GLOBAL FUND/KRATON A, L.P.

		
	 BY:
	 	 JPMP GLOBAL INVESTORS, L.P.,
A GENERAL PARTNER

		
	 BY:
	 	 JPMP CAPITAL CORP.,
ITS GENERAL PARTNER

		
	 By:
	 	/s/    TIMOTHY WALSH        
	 Name:
	 	Timothy Walsh
	 Title:
	 	Managing Director
	
	 J.P. MORGAN PARTNERS GLOBAL INVESTORS (CAYMAN) II, L.P.

		
	 BY:
	 	 JPMP GLOBAL INVESTORS, L.P.,
A GENERAL PARTNER

		
	 BY:
	 	 JPMP CAPITAL CORP.,
ITS GENERAL PARTNER

		
	 By:
	 	/s/    TIMOTHY WALSH        
	 Name:
	 	Timothy Walsh
	 Title:
	 	Managing Director

  

 3 

  
 SCHEDULE A 
  
 NAMES AND ADDRESSES OF THE MEMBERS 
  

			
	 Name

	 	 Address

	TPG III Polymer Holdings LLC	 	 c/o Texas Pacific Group
 301 Commerce
Street
 Suite 3300
 Fort Worth, Texas 76102

		
	TPG IV Polymer Holdings LLC	 	 c/o Texas Pacific Group
 301 Commerce
Street
 Suite 3300
 Fort Worth, Texas 76102

		
	J.P. Morgan Partners (BHCA), L.P.	 	 c/o J.P. Morgan Partners, LLC
 1221 Avenue of the
Americas
 New York, New York 10020

		
	J.P. Morgan Global Investors, L.P.	 	 c/o J.P. Morgan Partners, LLC
 1221 Avenue of the
Americas
 New York, New York 10020

		
	J.P. Morgan Global Investors (Cayman), L.P.	 	 c/o J.P. Morgan Partners, LLC
 1221 Avenue of the
Americas
 New York, New York 10020

		
	JPMP Global Fund/Kraton, L.P.	 	 c/o J.P. Morgan Partners, LLC
 1221 Avenue of the
Americas
 New York, New York 10020

		
	JPMP Global Fund/Kraton A, L.P.	 	 c/o J.P. Morgan Partners, LLC
 1221 Avenue of the
Americas
 New York, New York 10020

		
	J.P. Morgan Global Investors (Cayman) II, L.P.	 	 c/o J.P. Morgan Partners, LLC
 1221 Avenue of the
Americas
 New York, New York 10020

		
	Kraton Management LLC.	 	 c/o Texas Pacific Group
 301 Commerce
Street
 Suite 3300
 Fort Worth, Texas 76102

  

 4First Amended and Restated Site Services Agreement

 Exhibit 10.32 
  
 CONFIDENTIAL TREATMENT REQUESTED 
 WITH RESPECT TO CERTAIN PORTIONS HEREOF 
 DENOTED WITH “***” 
  
 KRATON POLYMERS NEDERLAND B.V. 
  
 and 
  
 SHELL NEDERLAND RAFFINADERIJ B.V. 
  

  
 FIRST AMENDED AND RESTATED 
 SITE SERVICES, UTILITIES, 
 MATERIALS AND FACILITIES 
 AGREEMENT 
  

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 	  	 

  
 FIRST AMENDED AND RESTATED
SITE SERVICES, UTILITIES, 
 MATERIALS AND FACILITIES AGREEMENT 
  
 THIS AGREEMENT AND RESTATED AGREEMENT made the 28 day of February, 2001 BETWEEN: 
  

	1.	KRATON POLYMERS NEDERLAND B.V., a company incorporated under the laws of The Netherlands with its registered office at Vondelingenweg 601, 3196 KK Vondelingenplaat,
Rotterdam, The Netherlands (the “Purchaser”); and 

  

	2.	SHELL NEDERLAND RAFFINADERIJ B.V., a company incorporated under the laws of The Netherlands with its registered office at Vondelingenweg 601, 3196 KK Vondelingenplaat,
Rotterdam, The Netherlands (the “Supplier”). 

  
 WHEREAS 
  

	(A)	The Supplier or Affiliates of the Supplier operate the Site; 

  

	(B)	The Purchaser owns the Plant; 

  

	(C)	The Parties have entered into a Site Services, Utilities, Materials and Facilities Agreement (the “SUMF Agreement”) dated October 29, 1999 for the supply and purchase of
certain SUMF Items in connection with such operations and assets; 

  

	(D)	Shell Petroleum N.V. has entered into Transaction Documents with RK Polymers LLC (formerly known as Ripplewood Chemical Acquisition LLC), as the purchaser, for the sale of its
interest in the shares of Kraton Polymers Holdings B.V. to such purchaser; 

  

	(E)	In connection with the closing of such sale transaction, the Parties want to amend and restate the SUMF Agreement as set forth below: 

  
 NOW, THEREFORE, the Parties agree as follows: 
  
 ARTICLE 1: DEFINITIONS 
  
 In this Agreement and the Schedules hereto: 
  
 “Affiliate” means in relation to the Supplier, N.V. Koninklijke Nederlandsche Petroleum Maatschappij, The “Shell” Transport and
Trading Company, p.l.c. (together the “Parent Companies”) or any entity other than the Parties which is directly or indirectly affiliated with either or both of the Parent Companies. 
  
 In relation to the Purchaser, “Affiliate” means Kraton Polymers
Holdings B.V. and any entity other than the Parties which is directly or indirectly affiliated with that company. 
  

					
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 In relation to any Third Party successors of the Parties, “Affiliate” means any entity which is
directly or indirectly affiliated with that Third Party successor. For the purposes of this definition, a particular entity is: 
  

	 	(i)	directly affiliated with another entity or entities if the latter hold(s) or otherwise control(s) by proxy or agreement shares or other ownership interests carrying more than fifty
percent (50%) of the votes exercisable at a general shareholders meeting (or its equivalent) of the entity in question; and 

  

	 	(ii)	indirectly affiliated with an entity or entities (the “parent or parents”) if a series of entities can be specified, beginning with their parent or parents and ending with
the particular entity, so related that each entity or entities in the series, except the parent or parents, is directly affiliated with one or more of the entities earlier in the series; 

  
 “Agreement” means this First Amended and Restated Site
Services, Utilities, Materials and Facilities Agreement, including its Schedules and attachments, and any amendments hereto to which the Parties may consent from time to time; 
  
 “Annual Plan and Budget” means the annual plan and budget approved under Article 8. The Annual Plan
and Budget for the First Operating Year is the relevant part of the Annual Plan and Budget set out in Schedule 2; 
  
 “Annual Production Programme” means the annual production programme prepared by the Purchaser in accordance with Article 8;

  
 “Bankruptcy Event” means, in relation to any
Party, (i) the making of a general assignment for the benefit of creditors by such Party; or (ii) the entering into of any arrangement or composition with creditors (other than for the purposes of a solvent reconstruction or amalgamation); or (iii)
the institution by such Party of proceedings (a) seeking to adjudicate such Party as bankrupt or insolvent or seeking protection or relief from creditors, or (b) seeking liquidation, winding up, or rearrangement, reorganisation or adjustment of such
Party or its debts (other than for purposes of a solvent reconstruction or amalgamation), or (c) seeking the entry of an order for the appointment of a receiver, trustee or other similar official for such Party or for all or a substantial part of
such Party’s assets; or (iv) the institution of any proceeding of the type described in (iii) above against such Party; 
  
 “Business Day” means any day of the week other than Saturday, Sunday or a public holiday at the location of the Plant; 
  
 “Commercially Reasonable” when used in the context of
efforts to be taken means efforts which would ordinarily be taken by a business person in the applicable industry were he in the position under this Agreement of being the supplier of SUMF Items or the owner of the Plant, whichever shall be the
relevant case. Such efforts shall only be taken 

  

					
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at the sole cost and request of the Party entitled to request or require “commercially reasonable” efforts (“the Requiring Party”)
provided however, that the Party who undertakes such efforts shall not be (i) obligated to interfere with its own business activities or plans, nor (ii) required to employ additional employees in order to accomplish such matters, nor (iii) required
to expend any of its own funds to accomplish such request without the right to reimbursement from the Requiring Party; 
  
 “Confidential Record” means, without limitation, any publications, printed matter, manuals, reports, letters,
telexes, drawings, computer programs, photographs, films, video, tape, diskette, CD-ROM and other information carriers or media conveying information and any other material containing confidential information; 
  
 “Default Rate” means a
percentage equal to the base lending rate of the bank specified in Schedule 1 plus three percent (3%) p.a.; 
  
 “Delivery Point(s)” means the location(s) specified in the Schedules to which each SUMF Item will be
delivered and at which title and risk passes from the Supplier to the Purchaser for each SUMF Item; 
  
 “Direct Site Costs” means the direct fixed costs (without mark-up or profit factor, except in accordance with
Article 6.1(F)) incurred at the Site by the Supplier in providing SUMF but which do not vary with consumption, usage or production. Fixed costs include personnel costs (which include, but are not limited to, wages, associated benefits,
applicable taxes and allocated pension costs) for the personnel directly involved in the provision of SUMF Items and the costs of any SUMF Items procured by the Supplier for the Purchaser from a Third Party in accordance with this Agreement.

  
 If costs, including personnel costs, are incurred at the Site
partly in connection with providing SUMF and partly in connection with other activities, an allocation of such costs shall be included in Direct Site Costs. 
  
 For the avoidance of doubt, Direct Site Costs shall not include charges for the depreciation or amortisation of SUMF Assets; 
  
 “Dispute” means any dispute or
difference which arises between the Parties in connection with or arising out of this Agreement (including, without limitation, any dispute as to the existence, termination or validity of this Agreement or any provision of it); 
  
 “Effective Date” means February
28, 2001; 
  
 “Environmental
Agreement” means the Non-US Environmental Agreement dated as of January 31, 2001 by and between Shell Petroleum N.V. and Shell Elastomers, Inc. 
  
 “Environmental Law” means any applicable law relating to Environmental Matters;

  

					
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 “Environmental Loss or Damage” means any Loss
or Damage relating to the infringement on or after the Effective Date of an Environmental Law and/or any other Environmental Matter being the basis for any claim or possible claim; (i) by governmental authorities for enforcement, fines, cleanup,
removal, response, remediation, or other actions or damages pursuant to any applicable Environmental Law; or (ii) by any third person, including the Parties, seeking damages, contribution, indemnification, cost recovery, compensation or injunctive
relief or otherwise giving rise to Loss or Damage; 
  
 “Environmental Matters” means; (i) the protection of the environment, worker health and safety and/or the public welfare from actual or potential exposure (or the effects of
exposure) to any actual or potential release, discharge, disposal or emission (whether past or present) of any hazardous substance or waste; (ii) the manufacture, processing, distribution, use, treatment, labelling, storage, disposal, transport or
handling of any hazardous substance or waste, or (iii) soil or groundwater contamination, air pollution or surface water pollution or other actual or threatened impact on the environment, worker health and safety or public welfare; 
  
 “Environmental Protection System”
means any environmental protection system used by Supplier in connection with the provision of the SUMF Items, including without limitation, biotreater, waste water treatment plant, and all pipes, drains, channels, conduits, sumps and other
items, plant or machinery connected with or associated with such system; 
  
 “Financial Reporting Accounts” means those books and records maintained by the Supplier for financial reporting to the Supplier’s parent company(ies) or corporate
headquarters, which shall be maintained in accordance with generally accepted accounting principles and which shall be applied on a consistent basis; 
  
 “Firm Capacity Reservation” means the maximum volume of a SUMF Item to be supplied under this Agreement as
specified in Schedule 2; 
  
 “First Operating Year” means the period from the Effective Date until the following 31st December; 
  
 “Force Majeure” has the meaning given to this term in Article 18.4; 
  
 “Gross Negligence” means a
failure to perform a duty of care in reckless disregard of the reasonably foreseeable consequences (as distinguished from a mere failure to exercise ordinary care) which affects the life or property of another; 
  
 “HSE” means health, safety
and/or environment; 
  
 “Intellectual
Property Transfer and Licence Agreement” means the Agreement dated as of January 31, 2001 between Shell International Research Maatschappij B.V. and Kraton Polymers Research B.V. relating to intellectual property transfer and
licensing; 
  

					
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 “Interest Rate” means a percentage equal to the base lending
rate of the bank specified in Schedule 1 plus one point five percent (1.5%) p.a.; 
  
 “Invoice Dispute” means a Dispute the resolution of which shall be determined in accordance with the provisions in Article 7.2; 
  
 “Joint Operating Committee”
means the operating committee to be formed of the Purchaser’s Representative and the Supplier’s Representative which shall have the functions set out in Schedule 5; 
  
 “Legal Requirements” means all
applicable European Union laws and regulations and national and local laws and regulations; 
  
 “Liability” includes all and any claims, liabilities, costs, damages, expenses, fines and penalties; 
  
 “LT SUMF” or “Long Term SUMF” has
the meaning given to this term in Article 4.3; 
  
 “Loss or Damage” means any loss or damage or injury of whatever nature, including without limitation, personal injury, disease and death; 
  
 “Meter” means the meter or
other appropriate measuring device located at or near the Delivery Point for the relevant SUMF Item; 
  
 “Negligence” means a failure to execute ordinary care that affects the life or property of another;

  
 “Operating
Agreement” means the First Amended and Restated Operating and Maintenance Services Agreement, dated as of the Effective Date between Kraton Polymers Nederland B.V., as owner and Shell Nederland Chemie B.V., as operator;

  
 “Overheads”
means, without duplication of any Direct Site Cost, in relation to each SUMF Item, an equitable allocation of the fixed costs incurred at the Site related to management and operation of the Site that are not specifically attributable to a certain
plant at the Site (without mark-up or profit factor, except in accordance with Article 6.1(F)), including the following (where they are not provided as separate SUMF Items): Site management and general services; fire fighting, security and
protection of HSE; use of the medical department; office services, accommodation and catering; and taxes; 
  
 Overheads shall not include any allocated costs of corporate services, unless incurred for specific services in the same manner as Third Party services,
such as tax, legal or other services; 
  
 “Party” or “Parties” means the Supplier and/or the Purchaser as the case requires, their successors and permitted assigns; 
  

					
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 “Pernis Lease” means the Agreement of Sub-Lease between the Parties dated October
29,1999; 
  
 “Plant” means the plant described
in Attachment 1 to Schedule 1 situated at the Site; 
  
 “Pre-contractual Statement” means any draft, agreement, undertaking, representation, warranty, promise, assurance or arrangement of any nature whatsoever, whether or not in writing, relating to the subject matter of this
Agreement made or given by any person at any time prior to the date of this Agreement; 
  
 “Property” means, in relation to each Party, the plants, buildings and other improvements, land and/or other real property interests, fixtures, equipment, inventory, finished product, vehicles and
other tangible personal property interests owned or leased by a Party that are now or in the future located within the Site or, in relation to the Supplier, elsewhere if used to provide SUMF; 
  
 “Purchaser’s Representative” means the person named as
being the Purchaser’s representative in Schedule 1 and any successor to that position; 
  
 “Reasonable Actions” when used in the context of actions to be taken, means efforts that would ordinarily be taken by a business person
in the applicable industry were he in the position under this Agreement of being the supplier of SUMF Items or the owner of the Plant, whichever shall be relevant; 
  
 “Shell’s HSE and Technical Standards” means those standards as defined and applied by the Royal
Dutch/Shell group of companies for services and operations hereunder at the location of the Site; 
  
 “ST SUMF” or “Short Term SUMF” has the meaning given to this term in Article 4.1; 
  
 “Site” means the site described in Schedule 1;

  
 “SNC” means Shell Nederland Chemie B.V.;

  
 “Sole Supplier SUMF” has the meaning given
to this term in Article 4.2; 
  
 “Steering
Committee” means a steering committee consisting of senior representatives of the Purchaser and the Supplier which has responsibilities beyond the daily operation of the Plant. The Steering Committee shall discuss any matters of a general
nature and any matters which are fundamental to the performance of this Agreement pursuant to its terms; 
  
 “SUMF” means the site services, utilities, materials and facilities to be supplied under this Agreement; 
  

					
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 “SUMF Assets” means those assets of the Supplier directly used in the provision of SUMF;

  
 “SUMF Charge(s)” or
“Charge(s)” means the charge(s) to be paid by the Purchaser to the Supplier for each SUMF Item in accordance with Article 5 and Article 6; 
  
 “SUMF Item” or “Item of SUMF” means any part of SUMF; 
  
 “Supplier’s Representative” means the person named as
being the Supplier’s Representative in Schedule 1 and any successor to that position; 
  
 “Third Party” means any person or company other than the Supplier, the Purchaser or their respective Affiliates; 
  
 “Transaction Documents” means: 
  

	 	(i)	that certain Sale Agreement dated October 20, 2000 by and between Shell Petroleum N.V. and RK Polymers LLC (formerly known as Ripplewood Chemical Acquisition LLC) and all documents
executed in connection therewith, including the following: 

  

	 	(ii)	the Pernis Lease; 

  

	 	(iii)	the Site Services, Utilities, Materials and Facilities Agreement and the Operating and Maintenance Services Agreement between SNC and the Purchaser; 

  

	 	(iv)	the Intellectual Property Transfer and License Agreement; 

  

	 	(v)	the Environmental Agreement; and 

  

	 	(vi)	other agreements between the Purchaser or any of its Affiliates and the Supplier or any of its Affiliates relating to the Plant or the Site. 

  
 “User” means any company, entity, division, or business
unit (including divisions and business units of the Supplier and its Affiliates) to which SUMF or its equivalent is furnished by the Supplier at the Site; 
  
 “Variable Costs” means those operating costs incurred at the Site by the Supplier in providing SUMF which vary primarily based on
consumption, usage or production and which are reconcilable with the cost accounting system of the Supplier existing as of the Effective Date and as from time to time modified by the Supplier (if applied to the entire Site), including the costs of
air, cooling water, electricity, fuel, nitrogen, process materials, steam and applicable taxes, but not depreciation; and 
  

					
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 “Wilful Misconduct” means an intentional act or omission which is in disregard of (a) a
known risk or a risk so obvious that it cannot be said one were truly unaware of it and (b) a risk so great that it is highly probable that harm will follow. 
  
 ARTICLE 2: INTERPRETATIONS 
  

	2.1	In this Agreement, unless otherwise specified: 

  

	 	(A)	references to Articles and Schedules are to Articles of, and Schedules to, this Agreement; 

  

	 	(B)	use of any gender includes the other genders; 

  

	 	(C)	references to a “company” shall be construed so as to include any company, corporation or other body corporate, wherever and however incorporated or established;

  

	 	(D)	references to a “person” shall be construed so as to include any individual, firm, company, government, state or agency of a state, local or municipal authority or
government body or any joint venture, association or partnership (whether or not having separate legal personality); 

  

	 	(E)	references to “USD” and to “NLG” are to United States Dollars and to Dutch Guilders, respectively; 

  

	 	(F)	any reference to a “day” (including within the phrase “Business Day”) shall mean a period of 24 hours running from midnight to midnight;

  

	 	(G)	a reference to any other document referred to in this Agreement is a reference to that other document as amended, varied, novated or supplemented at any time;

  

	 	(H)	where a word or phrase is given a particular meaning, other parts of speech and grammatical forms of that word or phrase have corresponding meanings; 

  

	 	(I)	references to the Purchaser shall be deemed to include its successors and assigns and references to the Supplier shall be deemed to include its successors and assigns; and

  

	 	(J)	a reference to this “Agreement” or any other agreement or document shall be construed as a reference to it as amended, modified or novated from time to time.

  

	2.2	Any table of contents or headings in this Agreement are inserted for convenience only and shall not be taken into consideration in the interpretation or construction of this
Agreement. 

  

					
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	2.3	In the event of a conflict between the terms and conditions set out in the main body of this Agreement and any of the Schedules or attachments, the relevant Schedule or attachment
shall prevail, in relation to that Schedule, unless expressly stated otherwise in this Agreement. 

  

	2.4	In the event of any inconsistency between the provisions of this Agreement and the Intellectual Property Transfer and Licensing Agreement, the terms of the Intellectual Property
Transfer and Licensing Agreement shall prevail. 

  

	2.5	With respect to Environmental Conditions (as defined in the Environmental Agreement) existing as of Effective Date, in the event of a conflict between any provision of this
Agreement and the Environmental Agreement, the provisions of the Environmental Agreement shall govern. Any obligation or liability of any Buyer Indemnified Party (as defined in the Environmental Agreement) or Seller Indemnified Party (as defined in
the Environmental Agreement) under this Agreement, shall be without prejudice to the rights, if any, of the relevant party to claim Environmental Damages (as defined under the Environmental Agreement) under the Environmental Agreement.

  
 ARTICLE 3: OBJECT AND SCOPE 
  

	3.1	Subject to Article 8.9 and Article 18, the Supplier agrees to supply to the Purchaser and the Purchaser agrees to purchase from the Supplier the SUMF Items described
herein under the terms and conditions set out in this Agreement. Except as otherwise provided in Schedule 2, the Purchaser shall purchase the amounts of each SUMF Item up to its Firm Capacity Reservation until termination of the supply of
such SUMF Item in accordance with the provisions of this Agreement or the relevant Schedule. 

  

	3.2	A description and, where appropriate, the technical specifications, the price, delivery terms, specific exclusions and limitations, if any, on consumption and supply, and such other
details as this Agreement may require or as the Parties may agree, of each SUMF Item are set out in Schedule 2. 

  

	3.3	Firm Capacity Reservation amounts for each SUMF Item as agreed by the Parties are set out in Schedule 2 where applicable. 

  

	3.4	If the Purchaser or the Supplier subsequently wishes to change the nature, quantity or type of any SUMF Item provided hereunder, the other Party shall take Reasonable Actions to
accommodate such request but with no obligation to make such change. 

  

	3.5	Title to and risk of loss of a SUMF Item shall pass from the Supplier to the Purchaser at the Delivery Point(s) specified in Schedule 2. 

  

	3.6	 The Supplier makes no representations or warranties express or implied with respect to any SUMF Items except as expressly set forth in this Agreement. No
representation or warranty shall be implied under this Agreement or at law, including but not limited to, any warranty as to merchantability or any warranty as to fitness for a particular purpose 

  

					
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	  	 9
	  	 

	 	 
in relation to any SUMF Item. The Supplier provides no warranty as to the performance of any computer system, digital device and any component thereof. The
Purchaser acknowledges that except as expressly set forth herein, no representations or warranties are being made herein and releases and relieves the Supplier from and hereby waives any such other representations or warranties.

  

	3.7	In the performance of their obligations under this Agreement the Parties shall act in good faith and in substantial compliance with all applicable laws. 

  
 ARTICLE 4: CATEGORIES OF SUMF 
  

	4.1	SUMF Items specified in Schedule 2 as “Short Term SUMF” shall be supplied to the Purchaser by the Supplier on an initial short term basis upon the terms and for the
period stated therein, provided that such term shall be automatically extended unless either Party elects to terminate the supply of a particular Short Term SUMF. Article 10 provides specific termination provisions for Short Term SUMF
Items. 

  

	4.2	The supply of SUMF Items specified in Schedule 2 as “Sole Supplier SUMF” may not be terminated by the Purchaser or the Supplier except by way of a termination of
this Agreement as a whole. 

  

	4.3	SUMF Items specified in Schedule 2 as “Long Term SUMF” shall be supplied to the Purchaser by the Supplier on a long term basis. Article 10 provides specific
termination provisions for Long Term SUMF Items. 

  

	4.4	Any SUMF Item that is not specified as being either a Short Term SUMF or a Sole Supplier SUMF shall be a Long Term SUMF. 

  
 ARTICLE 5: SUMF CHARGES 
  

	5.1	In consideration of the supply of the SUMF Items by the Supplier to the Purchaser, as provided herein, the Purchaser shall pay the Supplier the SUMF Charges specified in Schedule
2. 

  

	5.2	The Purchaser shall be responsible for any existing or future sales tax, use tax, value added tax, environmental tax or other governmental charge or tax (other than taxes measured
by income) levied or imposed on the Supplier with respect to any SUMF Items consumed by the Purchaser. The Purchaser shall also bear any increase in the cost of providing a SUMF Item which results from a change in law. 

  

					
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 ARTICLE 6: SUMF CHARGES WITH REFERENCE TO COST 
  

	6.1	Where SUMF Charges are to be determined wholly or partly by reference to cost the following shall apply: 

  

	 	(A)	Except as otherwise provided in this Article 6 or in Schedule 2, the Purchaser shall pay: 

  

	 	(i)	its share of Variable Costs for each SUMF Item based on the Purchaser’s actual consumption of such SUMF Item; 

  

	 	(ii)	its share of Direct Site Costs for each SUMF Item based on the fraction equal to the Purchaser’s Firm Capacity Reservation of such SUMF Item compared to the total site capacity
of such SUMF Item or any other allocation key specified in Schedule 6; 

  

	 	(iii)	its share of Overheads for each SUMF Item without duplication of Direct Site Costs based on the fraction equal to the Purchaser’s Firm Capacity Reservation of such SUMF Item
compared to the total site capacity of such SUMF Item or any other allocation key specified in Schedule 6; and 

  

	 	(iv)	the infrastructure charge specified in Schedule 2. 

  

	 	(B)	For the avoidance of doubt, wherever and to the extent the Supplier enjoys a pension fund contribution holiday, the Purchaser will share in the benefit of such holiday only until
the date when the Supplier resumes contributions to the pension fund at which point the pension fund contributions for the relevant employees shall be included in the Direct Site Costs. 

  

	 	(C)	Costs will be ascertained and charged pursuant to the Supplier’s cost accounting practices which the Supplier represents are used for, or are directly reconcilable with, its
Financial Reporting Accounts. A summary of the Supplier’s current accounting practices for its Financial Reporting Accounts is attached hereto in Schedule 3. The Supplier may modify its cost accounting practices for its Financial
Reporting Accounts from time to time in the normal course of business in conformity with generally accepted accounting principles. 

  

	 	(D)	The Purchaser shall not be responsible for any termination costs resulting from the Supplier’s fixed cost reduction efforts in response to a reduction or termination of demand
by any User other than the Purchaser except to the extent that the Purchaser benefits from the reduction efforts, in which case the Purchaser shall bear its proportionate share of the costs up to but not in excess of the benefit derived.

  
 Conversely, the Purchaser shall pay the
reasonable costs, including personnel termination costs (including those actuarially determined) determined in accordance with Article 10.8, which result from the Supplier’s fixed cost reduction efforts in response to a permanent or
long-term reduction by the Purchaser of a Sole Supplier SUMF Item or a Long Term SUMF Item. 
  

					
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	 	(E)	The Purchaser shall bear the costs of any redundancy programme in accordance with Articles 10.7 and 10.8 below required as a result of any productivity improvement to
a particular SUMF Item in proportion to the reduction of the relevant SUMF Charges to the Purchaser before and after the productivity improvement as compared to the reduction of SUMF Charges to all other Users before and after the productivity
improvement. 

  

	 	(F)	If under applicable tax or other laws, the Supplier must charge a mark-up or profit factor with respect to any SUMF Charge, or, alternatively, if a profit factor is imputed under
applicable tax or other laws, the Parties shall, in good faith and with the view to minimising the financial impact of such mark-up or profit factor on the Purchaser, discuss and agree to such revision to the SUMF Charge as will ensure compliance
with the relevant tax or other laws. Any failure by the Parties to reach agreement on the revision to be made shall constitute a Dispute. 

  

	 	(G)	Unless the Parties agree otherwise in Schedule 1, the Parties shall keep accurate books and records of their activities relevant to this Agreement, for at least two (2) years
after the calendar year in question or such longer period as may be required by law. 

  

	 	(H)	To verify the correctness of all invoices issued and payments made hereunder for the current calendar year and for any of the two (2) preceding years and/or to verify the
implementation of the Supplier’s curtailment procedures, and/or to verify the other Party’s meter readings a Party, upon at least sixty (60) days prior written notice and at reasonable times and intervals but not more than once in any
calendar year, may require that, at the requesting Party’s cost, an independent public auditor, being a firm of international repute, performs an audit for such purposes. Any such audit shall be pursued diligently and completed no later than
ninety (90) days after its commencement. 

  
 The
Parties shall provide such auditors with the necessary data and explanations reasonably necessary for the calculation of the SUMF Charges and the basis therefor. 
  
 The requesting Party undertakes to procure that such auditors are bound by obligations of confidentiality at least as strict
as those set out in Article 12. 
  
 Any report produced by
such auditors shall be provided to both the Purchaser and the Supplier and shall state the results of the aforementioned verifications. If such report reveals that errors have been made and that a Party was overcharged or undercharged by an amount
equal to or greater than USD20,000 or its equivalent in local currency, the report shall state the nature, amount and consequences of such error(s) together with such additional information as is reasonably necessary to explain the genesis of those
errors and to enable the Parties to avoid recurrence thereof. 
  

					
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 Any refund of an overpayment or payment of an additional sum shall be made within 28 days following the
provision by the auditors of their report and shall include interest at the Interest Rate for the time period commencing when the overpayment was made or the underpayment amount would otherwise have been due and ending on the date of any refund or
additional payment in consequence of the audit. 
  
 In the event
of an overcharge equal to or greater than USD20,000 or its equivalent in local currency the Supplier will reimburse the Purchaser, if the Purchaser is the requesting Party, for the audit costs. In the event of an undercharge equal to or greater than
USD20,000 or its equivalent in local currency and such an undercharge being attributable to an error or errors relating to metering equipment owned by the Purchaser, the Purchaser shall reimburse the Supplier, if the Supplier is the requesting
Party, for the audit costs. 
  
 Failure to make any requisite
payment relating to an overcharge or undercharge within the 28 days period shall constitute a Dispute for resolution in accordance with Article 19. 
  

	 	(I)	At the Purchaser’s request the Supplier shall at the Purchaser’s cost furnish to the Purchaser a certificate by the Supplier’s statutory independent external
auditors, unless agreed otherwise between the parties. This certificate shall certify that the same principles for allocation have been applied by the Supplier in respect of SUMF charges upon all Users and that the amounts charged are in accordance
with this Agreement. Such certificate shall be conclusive as to the amounts certified. 

  
 If the certificate demonstrates that amounts charged have not been properly charged in accordance with this Agreement such that a substantial deviation
has occurred, then the Supplier shall bear the cost of the issue of the certificate. 
  
 Any request for verification of payments made under this Agreement shall be made not later than 12 months from the end of the calendar year in which such payments fell due. 
  

	 	(J)	The Supplier shall inform the Purchaser on a timely basis before the Supplier makes any material change in an allocation key or allocates to Purchaser any SUMF Charge that includes
a specific charge for corporate services included in an Overhead cost and shall include in such information such detail as is reasonably required to communicate the nature of the services provided and the cost being charged to the Purchaser for such
service. 

  

					
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 ARTICLE 7: PAYMENT TERMS 
  

	7.1	The Purchaser shall pay the SUMF Charges in the currency specified in Schedule 1. 

  
 In no event shall either Party be entitled to set off or reduce any payments due and owed to the other Party under this Agreement by any
amount which the first Party claims are owed to it by the other Party pursuant to any other agreement between the Parties. 
  

	7.2	Unless otherwise set out in the relevant Schedules, the provisions set out below apply: 

  

	 	(A)	The Supplier shall provide the Purchaser with an invoice for SUMF Charges by the 5th day of each month. 

  

	 	(B)	For the first two months of every twelve month billing cycle the amount invoiced shall be the amount budgeted for those months in the Annual Plan and Budget.

  

	 	(C)	For the next ten months of such twelve month billing cycle the amount invoiced shall be the actual SUMF Charge for the month before the preceding month. 

  

	 	(D)	The final reconciliation for a twelve month billing cycle shall be made within 60 days of the end of such cycle. The aggregate budgeted SUMF Charges for the first two months of the
cycle shall be reconciled against the aggregate actual SUMF Charges for the eleventh and twelfth months of the cycle and following such reconciliation the relevant Party shall make an adjusting payment against an appropriate invoice or credit note
within thirty (30) days of the date of the relevant invoice or credit note, which credit note or invoice shall include interest computed at the Interest Rate for the applicable period. 

  

	 	(E)	The invoices shall be broken down in sufficient detail to indicate the SUMF Charges for each SUMF Item supplied during the period in question. The SUMF Charge for each SUMF Item
shall in turn be broken down in sufficient detail as the Purchaser may reasonably request and as the Supplier can reasonably provide. 

  

	 	(F)	The Purchaser shall pay each invoice on or before the last day of the month of issue of the relevant invoice. From the due date, interest will accrue on the invoice amount at the
Default Rate. 

  

	 	(G)	If the Purchaser disagrees with an amount invoiced for SUMF Charges, the Purchaser shall advise the Supplier in writing (“Invoice Dispute Notice”) of the amount
disputed within sixty (60) days of the date of the invoice and the reason why the Purchaser considers the SUMF Charges not to be properly made. The Purchaser is not entitled to defer payment of the disputed invoice amount if the disagreement cannot
be resolved before the normal due date. The Purchaser is required to pay timely the entire amount of each invoice. . Payment of the entire amount of each invoice shall not constitute approval of any disputed amount for which the Purchaser shall have
provided a timely Invoice Dispute Notice. 

  

					
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	 	(H)	The Parties shall meet to resolve any dispute with respect to an invoice as expeditiously as possible. The Supplier shall provide to the Purchaser within thirty (30) days after
receipt of the Invoice Dispute Notice information in detail sufficient to permit the Purchaser to verify the accuracy of such invoice. The Purchaser shall either accept the Supplier’s response or give written notice to the Supplier that the
Purchaser continues to question such invoice. Promptly after receipt of such notice, the Supplier and the Purchaser shall negotiate in good faith with respect to resolving such question. If the Supplier and the Purchaser cannot resolve such question
in a mutually satisfactory manner within twenty (20) days after such notice shall have been given, the question shall promptly be submitted to a firm of independent public auditors, of international repute, as determined by mutual agreement between
the Supplier and the Purchaser within another twenty (20) days or, in default of agreement, as chosen by lot from among four independent public auditors, two of which shall be selected by the Supplier and two of which shall be selected by the
Purchaser. Such firm will review the applicable books and records of the Supplier and the Purchaser and make such other investigations it shall deem necessary to resolve such question. The costs of retaining such firm shall be borne by the Purchaser
unless the firm determines that the Purchaser was overcharged by an amount equal to or greater than USD 20,000 or its equivalent in local currency, in which case the costs of retaining such firm shall be borne by the Supplier. The decision of the
auditors shall be final and binding on the parties and not subject to challenge and resolution under Article 19. 

  

	 	(I)	Any refund of any invoice amount shall be promptly made following the final determination as aforesaid and shall include interest at the Interest Rate based on the actual number of
days elapsed from the due date of payment of the original invoice to the date such refund is paid by the Supplier. 

  
 ARTICLE 8: ANNUAL FORECAST; ANNUAL PLAN AND BUDGET; AND CURTAILMENT 
  

	8.1	The Purchaser shall make, on or before 1st June in each calendar year, a non-binding forecast, by quarter, of its volume requirement for each SUMF Item for the forthcoming calendar
year and an estimate of its volume requirement for each SUMF Item for the following four (4) calendar years. 

  

	8.2	Not later than 90 days before the commencement of each calendar year beginning after the Effective Date the Purchaser shall prepare and submit to the Supplier an Annual Production
Programme setting out, month by month, its desired volume requirements for each SUMF Item for the following calendar year. 

  

	8.3	 Not later than 60 days before the commencement of each calendar year beginning after the Effective Date the Supplier shall prepare and submit to the Purchaser for
approval a 

  

					
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	  	 15
	  	 

	 	 
draft Annual Plan and Budget for the following calendar year taking into full account the Annual Production Programme. 

  

	8.4	Following receipt by the Purchaser of the draft Annual Plan and Budget, the Parties shall consult and shall each use all reasonable endeavours to reach agreement thereon. Upon the
approval of both Parties, the draft Annual Plan and Budget becomes the Annual Plan and Budget. 

  

	8.5	If the draft Annual Plan and Budget is not approved prior to the commencement of the calendar year to which it relates the most recently approved Annual Plan and Budget shall be
used until the new Annual Plan and Budget is approved. 

  

	8.6	Each Annual Plan and Budget shall be designed to ensure that the SUMF Items are provided in accordance with this Agreement. 

  

	8.7	For each SUMF Item, the Annual Plan and Budget for the calendar year 1999 or, as applicable, 2000, is set out in Schedule 2. 

  

	8.8	If there is any Dispute between the Parties on the final Annual Plan and Budget the matter shall be referred for resolution in accordance with Article 19.

  

	8.9	In the event that any SUMF Items are not available at the planned volume rates for any reason whatsoever, the Supplier shall implement the then current curtailment procedures
followed by the Supplier and as specified in Schedule 2 or 4. Unless otherwise provided in any Schedule hereto, such curtailment procedures will be based upon the following priorities, provided that the interests of the Purchaser are
treated fairly: (i) safety; (ii) minimising adverse environmental impact; and (iii) sustaining the operations of the Site as a whole. 

  

	8.10	The Supplier shall have the right to impose curtailment selectively based upon the foregoing considerations regardless of the cause of the curtailment and without liability.
However, nothing in this Article 8 shall permit the Supplier to curtail any SUMF Item based upon its business considerations. 

  

	8.11	If reasonably possible, the Supplier shall advise the Purchaser of any impending curtailment and the Parties shall cooperate to avoid or mitigate the effects of such curtailment in
an economically efficient manner. 

  

	8.12	 The Supplier shall provide the Purchaser with a quarterly report on variations from the Annual Plan and Budget no later than thirty (30) days from the end of the
relevant quarter. In the event of a difference between the Annual Plan and Budget and actual annualized results exceeding the total Annual Plan and Budget by more than 3% for the SUMF Item in question or by more than a 3% change in any tariff with
respect to the SUMF Item in question or the equivalent in local currency of USD50,000, whichever is the greater, the Supplier shall consult with the Purchaser and provide relevant 

  

					
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explanations for such differences. The Parties will discuss which actions, if any, are to be taken with respect to such differences.

  
 ARTICLE 9: LIABILITY AND INDEMNITY 
  

	9.1	For purposes of this Article 9, the following terms shall be defined as set forth below: 

  
 “Employee” means any employee of the applicable Party. 
  
 “Third Party Claim” means any claim initiated by a person (other
than either Party, their Affiliates or their employees) against an indemnified Party, any of their respective Affiliates or any of their respective Employees. 
  

“Supplier Indemnitees” means the Supplier, its Affiliates, officers, directors, employees, agents, servants, and other representatives of
each of them. 
  
 “Purchaser Indemnitees” means the
Purchaser, its Affiliates, officers, directors, employees, agents, servants, and other representatives of each of them. 
  

	9.2	Except as provided in this Article 9 and as provided in Article 14 as to SUMF Assets, a Party shall only have liability under this Agreement to the other Party and/or
its Affiliate(s) where such liability arises as a result of its Gross Negligence or Wilful Misconduct. 

  

	 	(A)	Each Party shall, except as provided in Articles 9.2(B), 9.3(A)(iii), 9.3(B)(iii) and as set forth in Article 9.3(C), be responsible for any Loss or Damage to its
property. 

  

	 	(B)	If any Loss or Damage to a SUMF Asset shall occur by reason of the Gross Negligence or Wilful Misconduct of a Party, such Party shall be responsible for the cost of the restoration
of such SUMF Asset. 

  

	 	(C)	Each Party shall, except as provided in Article 9.3, be responsible for any Loss or Damage it may cause to any of its employees. 

  

	9.3      (A)      	Subject to the limitations set forth in this Article 9 and in Article 14, the Purchaser shall be responsible for and shall indemnify, defend and hold harmless the
Supplier Indemnitees from and against the following: 

  

	 	(i)	any Loss or Damage of Supplier Indemnitees to any of the Purchaser’s Employees attributable to (a) the Purchaser’s negligence (excluding any Loss or Damage attributable to
Supplier’s negligence), or (b) the Purchaser’s Gross Negligence or Wilful Misconduct, or (c) the Supplier’s negligence in an act or omission with respect to performance of its obligations under this Agreement (but not the
Supplier’s Gross Negligence or Wilful Misconduct); 

  

					
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	 	(ii)	any Loss or Damage of Supplier Indemnitees to any of the Supplier’s Employees attributable to (a) the Purchaser’s negligence or (b) the Purchaser’s Gross Negligence
or Wilful Misconduct; 

  

	 	(iii)	any Loss or Damage to any of the Supplier’s property (excluding any SUMF Asset) attributable to the Purchaser’s Gross Negligence or Wilful Misconduct;

  

	 	(iv)	any Loss or Damage to any of the Purchaser’s property (excluding any SUMF Asset) attributable (a) to the Supplier’s negligence in an act or omission with respect to
performance of its obligations under this Agreement (but not the Supplier’s Gross Negligence or Wilful Misconduct) or (b) to the Purchaser’s negligence, Gross Negligence or Wilful Misconduct; 

  

	 	(v)	any Loss or Damage of Supplier Indemnitees resulting from Third Party Claims attributable to (a) the Purchaser’s negligence or (b) the Purchaser’s Gross Negligence or
Wilful Misconduct or (c) the Supplier’s negligence in an act or omission with respect to performance of its obligations under this Agreement (but not the Supplier’s Gross Negligence or Wilful Misconduct); 

  

	 	(vi)	any Loss or Damage of Supplier Indemnitees to any of Supplier’s Employees while conducting activities under this Agreement, attributable to the Supplier’s negligence in an
act or omission with respect to performance of its obligations under this Agreement (but not the Supplier’s Gross Negligence or Wilful Misconduct); and 

  

	 	(vii)	any Loss or Damage of Supplier Indemnitees resulting from failure by the Supplier to comply with Legal Requirements (other than resulting from the Supplier’s Gross Negligence
or Wilfull Misconduct) in relation to performance of this Agreement limited to the amount chargeable under this Agreement to Purchaser as a SUMF Charge; provided nothing in this Article 9.3(A)(vi) shall provide for a duplication of recovery
by Supplier. 

  

	 	(B)	Subject to the limitations set forth in this Article 9 and in Article 14, the Supplier shall be responsible for and shall indemnify, defend and hold harmless the
Purchaser Indemnitees from and against the following: 

  

	 	(i)	any Loss or Damage of Purchaser Indemnitees to any of the Supplier’s Employees attributable to the Supplier’s Gross Negligence or Wilful Misconduct;

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	 	(ii)	any Loss or Damage of Purchaser Indemnitees to any of the Purchaser’s Employees attributable to the Supplier’s Gross Negligence or Wilful Misconduct;

  

	 	(iii)	any Loss or Damage to any of the Purchaser’s property (excluding any SUMF Asset) attributable to the Supplier’s Gross Negligence or Wilful Misconduct;

  

	 	(iv)	any Loss or Damage to any of the Supplier’s property (excluding any SUMF Asset) attributable to the Supplier’s Gross Negligence or Wilful Misconduct; and

  

	 	(v)	Any Loss or Damage of Purchaser Indemnitees resulting from Third Party Claims attributable to the Supplier’s Gross Negligence or Wilful Misconduct; 

  

	 	(C)	If Supplier shall suffer Loss or Damage to SUMF Assets as a result of the negligence (but not Gross Negligence or Wilful Misconduct) of Purchaser or Supplier, Supplier shall be
responsible to restore such SUMF Asset and Purchaser shall reimburse Supplier for an amount equal to the cost to restore such SUMF Asset, multiplied by the Purchaser’s Firm Capacity Reservation for such SUMF Asset. 

  

	 	(D)	Subject to provision in Article 9.3(A)(iv)(a), each party waives and releases the other Party from and against any and all Loss or Damage to such Party’s assets,
excluding any SUMF Asset, resulting from the negligence (but not Gross Negligence) of the other Party. 

  

	9.4	A Party shall promptly notify the other Party of any claim made against it arising out of matters covered in this Article 9. Once the indemnifying Party accepts its
indemnity obligation, it may, at its own cost, conduct negotiations for the settlement of any claim made against the indemnified Party, and any litigation that may arise therefrom in such reasonable manner as the other Party shall from time to time
approve, such approval not to be unreasonably withheld or delayed. The indemnified Party shall not make any admission which is prejudicial to the indemnifying Party unless the indemnifying Party has failed to accept its indemnity obligations within
20 days after having been requested to do so. 

  

	9.5	Notwithstanding anything to the contrary contained in this Agreement, under no circumstance shall a Party or any of its Affiliates be held liable to the other Party or any of the
other Party’s Affiliates for any loss of profit, loss of use, loss of production, loss of contracts or for any other indirect or consequential damage that may be suffered by the other, or for any special, exemplary or punitive damages.

  

	9.6	 Any SUMF Items procured from a Third Party as indicated in the relevant Schedules will be provided by the Supplier to the Purchaser under the same terms and
conditions 

  

					
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	  	 19
	  	 

	 	 
applicable between the Supplier and the Third Party and, to the extent so supplied by the Third Party to the Purchaser (including rights of indemnity from
such Third Party to the Purchaser), the Supplier shall have no liability with respect to the supply or performance of such SUMF Items. 

  

	9.7	Notwithstanding any other provision, each Party shall, to the fullest extent permitted by law, indemnify, defend and hold harmless the other Party and its Affiliates from and
against (a) any and all Environmental Loss or Damage, (b) other Loss or Damage to an Environmental Protection System, (after giving effect to any recoveries from Third Parties) in any way resulting from or attributable to a product, material,
feedstock or off-take owned by the Party or its Affiliates (except to the extent arising from the Gross Negligence or Willful Misconduct of a Party, which Party shall have the liability to the extent of such Gross Negligence or Willful Misconduct);
provided however, that neither Party shall be required to indemnify the other Party for any Environmental Damage (as defined in the Environmental Agreement) for which it is otherwise entitled to indemnification under the Environmental Agreement. For
the avoidance of doubt, with respect to Environmental Conditions (as defined in the Environmental Agreement) existing as of Effective Date, in the event of a conflict between any provision of this Agreement and the Environmental Agreement, the
provisions of the Environmental Agreement shall govern. Any obligation or liability of any SER Indemnified Party (as defined in the Environmental Agreement) or Seller Indemnified Party (as defined in the Environmental Agreement) under this
Agreement, shall be without prejudice to the rights, if any, of the relevant party to claim Environmental Damages (as defined under the Environmental Agreement) under the Environmental Agreement. 

  

	9.8	Any liability of one Party to the other Party under this Article 9 shall expire two years after the date on which the Party discovered or should have discovered the act or
omission giving rise to such Party’s liability. No claim, demand, action or proceeding shall be brought or initiated by the claiming Party against the other Party after such two year period. 

  

	9.9	The foregoing indemnities set forth in this Article 9 are intended to be enforceable against the Parties in accordance with the express terms and scope thereof.

  

	9.10	The provisions of this Article 9 are for the benefit of the Purchaser Indemnitees and the Supplier Indemnitees and no other party shall be entitled to any benefit of the
provisions of this Article 9. 

  
 ARTICLE 10: TERM AND
TERMINATION; REDUCTION OF CAPACITY RESERVATION 
  

	10.1	This Agreement shall be of full force and effect on and from the Effective Date and shall continue for an initial term of twenty (20) years from the Effective Date and shall be
automatically renewed thereafter for extension terms of five (5) years each, unless terminated earlier as provided for in this Agreement. 

  

					
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	10.2	The Purchaser may terminate this Agreement in its entirety in any of the following circumstances: 

  

	 	(A)	if a Bankruptcy Event occurs and is continuing in relation to the Supplier and the Supplier does not provide adequate assurances to the Purchaser within thirty (30) days of the
occurrence of the Bankruptcy Event that the Supplier will continue to provide all SUMF Items to the Purchaser on the terms and conditions of this. Agreement; 

  

	 	(B)	with eighteen (18) months’ prior written notice, following the decision by the Purchaser to discontinue its operations at the Site on which SUMF is rendered; and

  

	 	(C)	with three (3) years’ prior written notice, effective at the end of the initial twenty (20) year term or at the end of any five (5) year extension term, as the case may be.

  

	10.3	Unless otherwise provided in a Schedule to this Agreement, the Purchaser may terminate this Agreement as to the supply of an individual SUMF Item in any of the following
circumstances, provided always that no supply of Sole Supplier SUMF may be terminated by the Purchaser without terminating this Agreement as a whole: 

  

	 	(A)	if a Bankruptcy Event occurs and is continuing in relation to the Supplier and the Supplier does not provide adequate assurances to the Purchaser within thirty (30) days of the
occurrence of the Bankruptcy Event that the Supplier will continue to provide the particular SUMF Item to the Purchaser on the terms and conditions of this Agreement; 

  

	 	(B)	if, for reasons other than Force Majeure, a continuing material non-conforming performance occurs as to the Supplier’s provision of a SUMF Item for more than thirty (30) days
and the Purchaser has given the Supplier written notice of such non-conforming performance and within thirty (30) days thereafter such unsatisfactory performance has not been corrected or the Supplier has not developed and implemented a plan of
corrective action reasonably satisfactory to the Purchaser to prevent the reoccurrence of such non-conforming performance; 

  

	 	(C)	with ninety (90) days’ prior written notice, or such other notice period as is provided in a Schedule, for any Short Term SUMF Item; and 

  

	 	(D)	with three (3) years’ prior written notice, or such other notice period as is provided in a Schedule, for any Long Term SUMF Item. 

  

					
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	10.4	The Supplier may terminate this Agreement in its entirety in any of the following circumstances: 

  

	 	(A)	if a Bankruptcy Event occurs and is continuing in relation to the Purchaser and the Purchaser does not provide the Supplier with adequate assurance (such as an advance payment or
letter of credit or such other security as is acceptable to Supplier) of continued payment of the SUMF Charges for all SUMF Items within thirty (30) days of the occurrence of the Bankruptcy Event; 

  

	 	(B)	if the Purchaser fails to pay without proper justification any SUMF Charge within three (3) months of the date when such payment fell due, unless such SUMF Charge is being disputed
by Purchaser in good faith, and such failure continues for an initial period of at least thirty (30) days after written notice from the Supplier; 

  

	 	(C)	with at least eighteen (18) months’ prior
written notice or, if that is impossible, with as much notice as is possible under the circumstances and in any event promptly after the Supplier has made such decision, if the Supplier decides to cease operations of all or substantially all of its
SUMF Assets at the Site and does so cease such operations; and 

  

	 	(D)	with three (3) years’ prior written notice, effective at the end of the initial twenty (20) year term of this Agreement or at the end of any five (5) year extension term, as
the case may be. 

  

	10.5	Unless otherwise provided in a Schedule to this Agreement, the Supplier may terminate this Agreement as to the supply of an individual SUMF Item in any of the following
circumstances, provided that no supply of Sole Supplier SUMF may be terminated by the Supplier without terminating this Agreement as a whole: 

  

	 	(A)	if a Bankruptcy Event occurs and is continuing in relation to the Purchaser and the Purchaser does not provide the Supplier with adequate assurance (such as an advance payment or
letter of credit or such other security as is acceptable to Supplier) of continued payment of the SUMF Charges for all SUMF Items within thirty (30) days of the occurrence of the Bankruptcy Event; 

  

	 	(B)	if the Purchaser without proper justification fails to pay any SUMF Charge for such individual SUMF Item within three (3) months of the date when such payment fell due, unless such
SUMF Charge is being disputed by Purchaser in good faith, and such failure continues for an initial period of at least thirty (30) days after written notice from the Supplier; 

  

	 	(C)	with at least twelve (12) months’ prior written notice or, if that is impossible, with as much notice as is possible under the circumstances and in any event promptly after the
Supplier has made such decision, if the Supplier decides to cease the supply to the entire Site of such SUMF Item SUMF and does so cease such supply and such SUMF Item is not a Sole Supplier SUMF Item; 

  

					
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	 	(D)	with ninety (90) days’ prior written notice, or such other notice period as is provided in a Schedule, for any Short Term SUMF Item; and 

  

	 	(E)	with three (3) years’ prior written notice effective at the end of the initial period of twenty (20) years or at the end of any extension period of five (5) years, as the case
may be, for any Long Term SUMF Item. 

  

	10.6	Upon the termination of a Short Term SUMF Item by Purchaser, the Supplier shall physically disconnect from that SUMF Item’s delivery system and shall pay all costs associated
with the physical disconnection. Upon the termination of a Short Term SUMF Item by the Supplier pursuant to Article 10.4(A) or 10.5(A) due to a Bankruptcy Event of Purchaser or pursuant to Article 10.4(B) or 10.5(B) due
to a payment default by Purchaser under this Agreement, the Supplier shall physically disconnect from that SUMF Item’s delivery system and Purchaser shall pay all costs associated with the physical disconnection. Upon the termination of a Long
Term SUMF Item, the Purchaser shall physically disconnect from that SUMF Item’s delivery system in the time and manner instructed by the Supplier. The Purchaser shall pay the costs associated with the physical disconnection, if a Long Term SUMF
Item was terminated (i) by Purchaser pursuant to Article 10.2(B) or 10.3(D) or (ii) by Supplier pursuant to Article 10.4(A), 10.4(B), 10.5(A) or 10.5(B). Each Party agrees to cooperate with the other Party in order to
facilitate disconnection and minimize disconnection costs. The Supplier shall pay the costs associated with the physical disconnection of the Long Term SUMF Item that are not required to be paid by the Purchaser as provided in the preceding
sentence. Notwithstanding the other provisions of this Article 10.6, the costs associated with the physical disconnection of all SUMF Items at the termination of this Agreement under Article 10.2 (C), 10.4 (D) or 10.5(E) shall
be paid one half by the Purchaser and one half by the Supplier. 

  

	10.7	In the event of termination of this Agreement pursuant to Articles 10.2(A), 10.2(B), 10.3, 10.4(A), 10.4(B), 10.4(C) and 10.5, the Supplier may terminate the employment of
any member of its or any of its Affiliates’ staff substantially involved in the provision of SUMF Items to the Purchaser under this Agreement. In the event of termination of this Agreement as to the supply of an individual SUMF Item pursuant to
Article 10.5, the Supplier may terminate the employment of any member of its or any of its Affiliates’ staff substantially involved in the provision of the relevant SUMF Item. In the case of the termination by the Supplier of
employment of any member of its staff as a result of termination of this Agreement under Article 10.2(B), 10.4(A), 10.4(B), 10.5(A) and 10.5(B), the Purchaser will indemnify the Supplier for any redundancy costs in accordance with
Article 10.8; provided that such indemnity shall be on a pro rata basis in the proportion of the Purchaser’s share of allocated manpower for its operation to the extent that any employee is not substantially involved in the provision of
that individual SUMF Item. Notwithstanding the foregoing provisions of this Article 10.7 that set out the indemnity of Purchaser for certain redundancy costs of Supplier, at the termination of this Agreement under Article 10.2(C),
10.4(D), or 10.5(E) any redundancy costs of Supplier as determined in accordance with Article 10.8, shall be paid one half by the Purchaser and one half by the Supplier. 

  

					
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	10.8.	In the event of termination of the Agreement whether in its entirety or as to the supply of an individual item of SUMF pursuant to any of Articles 10.2(B), 10.2(C), 10.3(D),
10.3(E), or 10.4(A), 10.4(B), 10.4(D), 10.5(A), 10.5(B), and 10.5(E) with respect to any member of staff terminated in accordance with Article 10.7 who (i) in the case of the termination of this Agreement in its entirety,
was substantially involved in the provision to the Purchaser of a Long Term SUMF Item or Sole Supplier SUMF or (ii) in the case of the termination of this Agreement as to the supply of an individual Long Term SUMF Item or of a reduction in the Firm
Capacity Reservation as to a Long Term SUMF Item, was substantially involved in the provision to the Purchaser of such SUMF Item, the Purchaser will indemnify the Supplier in full against all and any liabilities, losses, costs, damages, expenses,
demands and claims relating to 

  

	 	(a)	compensation and remuneration (including benefit entitlements and social charges whether contractual or statutory) arising from or in connection with (i) the period of employment
from the date of termination of the SUMF Item to the date of such decision to terminate the Employee and (ii) the relevant notice period applicable to the relevant employee in accordance with the Supplier’s applicable policy and

  

	 	(b)	the termination of his employment provided (i) the Supplier shall make any decision regarding the termination of employment and notify the Purchaser accordingly within 180 days of
notification of the termination of the Agreement or the termination of the supply of an individual Item of SUMF; and (ii) the Supplier has used reasonable endeavours, but has failed, to find suitable alternative employment on the Site for the
employee prior to notifying the employee of his dismissal in accordance with Dutch law and with his contract of employment; (iii) an employee who is transferred by the Supplier to an Affiliate as a result of any such termination shall not be
considered a terminated employee for purposes of this Agreement unless such transfer results in severance costs in which case the Purchaser shall indemnify the Supplier for such severance costs in accordance with this Article 10.8; and (iv)
and notwithstanding the provisions of Article 10.8(a) the severance cost arising out of the termination of such employee’s employment shall be computed by reference to the total length of service of such employee with the Supplier or any
of its Affiliates prior to the date of such decision to terminate the employee’s employment and not by reference to the period specified in Article 10.8(a). 

  
 Notwithstanding the foregoing provisions of this Article 10.8 that
set out payment of certain costs by Purchaser, at the termination of this Agreement under Article 10.2(C), 10.4(D) or 10.5(E) any redundancy costs of Supplier as determined in accordance with Article 10.8, shall be paid one half
by the Purchaser and one half by the Supplier. 
  

					
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	  	 24
	  	 

	10.9	Each Party shall exercise its Reasonable Actions to minimise any adverse effect to the other Party resulting from the termination of the rendering, in whole or in part, of any SUMP
Items under this Agreement. Each Party agrees to cooperate with the other Party in order to facilitate any disconnection and minimise disconnection costs and termination costs. In the event the Supplier purports to cease to provide any Long Term or
Sole Supplier SUMF Item during the ten-year period following the Effective Date as a result of its cessation of operations of all or substantially all of its SUMF Assets at the Site or its cessation of supply to the entire Site of such SUMF Item,
the Supplier shall continue to provide the Purchaser with such SUMF Item for the balance of the ten-year period on a basis which is the economic equivalent of the Supplier’s supply to the Purchaser of such SUMF Item prior to the Supplier’s
cessation of operations or supply. The manner in which the Supplier continues to provide such SUMF Item on an economically equivalent basis shall be within the Supplier’s sole discretion and may include the transfer by the Supplier of SUMF
Assets, the assignment of all or part of this Agreement to Third Parties, the investment in alternative assets and the procurement of comparable items from Third Parties. In the event such termination occurs following the tenth anniversary of the
Effective Date, the provisions of Article 10.10 shall apply to Supplier’s provision of SUMF Items. 

  

	10.10	Upon termination of this Agreement, the Parties, acting reasonably and in good faith, shall negotiate for the continued provision of any essential SUMF Items on commercially
competitive terms and conditions, including price, which shall in any event be sufficient to provide the Supplier with full recovery of its cash costs plus a return on capital and capital reimbursement consistent with the other SUMF infrastructure
charges contained in this Agreement. In addition, if such termination occurs any time after the tenth anniversary of the Effective Date, 

  

	 	(a)	the Supplier shall consider, without obligation, the same remedies which it may consider upon termination of the provision of SUMF Items during the ten-year period commencing with
the Effective Date pursuant to Article 10.8; and 

  

	 	(b)	the Purchaser shall have the right to continue to receive from the Supplier any essential Long Term or Sole Supplier SUMF Items for which the Purchaser cannot obtain a reasonable
alternative source elsewhere. 

  

	10.11	Subject to Articles 10.9 and 10.10 any termination of this Agreement, in whole or in part, including the termination of the supply of an individual SUMF Item shall be
final and neither Party shall have the right to resumption of the terminated supply of such SUMF Item under this Agreement or another Agreement. 

  

	10.12	Termination of this Agreement under this Article 10 shall not affect the provisions of Articles 6 (as to audit rights), 9, 10.6, 10.7, 10.8, 10.9, 10.10, 10.11,
10.12, 10.13, 10.14, 11, 12, 14, 19, 23, 25, 26, 27 and 28 which shall continue in full force and effect. 

  

	10.13	 Within 60 days after termination of this Agreement, the Supplier shall provide a final reconciliation of SUMF Charges. Any overcharges or undercharges shall be paid
by the 

  

					
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	  	 25
	  	 

	 	 
Party owing the same within twenty (20) days following the final reconciliation (after any required adjustments have been made). The final recalculation
shall be broken down in such detail as the Purchaser may reasonably request and as the Supplier can reasonably provide. From the due date of the reconciliation payment, interest will accrue at the Default Rate. The Parties shall meet to resolve any
dispute relating to the final reconciliation as expeditiously as possible in accordance with Article 19. 

  

	10.14	Termination of this Agreement and termination of the supply of any individual SUMF Item shall be without prejudice to the accrued rights and liabilities of the Parties at the time
of such termination and all provisions of this Agreement necessary for the full enjoyment thereof shall survive termination for the period so necessary. 

  
 ARTICLE 11: INTELLECTUAL PROPERTY RIGHTS 
  

	11.1	Neither this Agreement nor the performance by any of the Parties of its duties hereunder shall operate to convey, license or otherwise transfer from one Party to another any patent,
know-how, trade secrets or other intellectual property rights. 

  

	11.2	The copyright and any other industrial property rights and property in any Confidential Record or other material supplied under this Agreement shall, in the absence of any express
provision to the contrary thereon, remain with the disclosing Party. 

  
 ARTICLE 12: CONFIDENTIALITY 
  

	12.1	Subject to Article 12.2, each Party shall treat as strictly confidential (and shall not disclose) all information received or obtained as a result of entering into or
performing this Agreement which relates to: 

  

	 	(A)	the provisions of this Agreement; 

  

	 	(B)	the negotiations relating to this Agreement; 

  

	 	(C)	the performance of this Agreement; 

  

	 	(D)	the other Party or any aspect of its business or operations; or 

  

	 	(E)	the subject matter of this Agreement. 

  

	12.2	Either Party may disclose information which would otherwise be confidential if and to the extent: 

  

	 	(A)	required by the law of any jurisdiction to which the disclosure is subject; 

  

	 	(B)	 required by any securities exchange or agency to which either Party is subject, wherever situated, whether or not the requirement has the force of law; provided
that the disclosing Party requests in accordance with applicable rules confidential 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 26
	  	 

	 	 
treatment of such information by any such securities exchange or agency to whom such information is required to be disclosed; 

 

	 	(C)	disclosed on a strictly confidential basis to the professional advisers or auditors of the Party or to any actual or potential bankers or financiers of that Party;

  

	 	(D)	disclosed on a strictly confidential basis to an Affiliate or Affiliates; 

  

	 	(E)	disclosed on a strictly confidential basis to bona fide potential or actual purchasers of a proprietary interest in or potential or actual operators of either the Plant or the Site;

  

	 	(F)	disclosed to the corporate shareholders or other equity owners of the Parties; 

  

	 	(G)	that the information is lawfully known to the Party (without binder of secrecy) at the time of disclosure; or 

  

	 	(H)	that the information has come into the public domain through no fault of that Party; 

  

	 	(I)	that the other Party has given prior written approval to such disclosure; or 

  

	 	(J)	disclosed to the extent necessary to seek enforcement of, or to defend, the contractual rights or obligations of a Party under this Agreement, any Transaction Documents or other
related agreements, or to satisfy an obligation or duty under this Agreement. 

  

	12.3	If the Purchaser should wish to disclose confidential information to a potential Third Party operator of the Plant, it shall first obtain the permission of the Supplier as to the
information that can be disclosed. The Supplier shall act on a Commercially Reasonable basis when considering a request from the Purchaser pursuant to this provision. 

  

	12.4	The restrictions contained in Article 12.1 shall continue to apply for ten (10) years. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 ARTICLE 13: ADDITIONAL SUMF AND CAPITAL IMPROVEMENTS TO SUMF ASSETS 
  

	13.1	The Purchaser may submit from time to time to Supplier written requests for Supplier to undertake capital improvement projects relating to the supply of SUMF Items. Any such request
shall specify in reasonable detail the capital improvements to be made, any permits that may be required, the estimated cost of such capital improvements, any proposed changes to this Agreement or to any Schedule, and any other relevant information
relating to such capital improvement project. Supplier agrees that it will consider in good faith any such request, but Supplier shall have no obligation to agree to undertake any such capital improvement project and may reject any request by
Purchaser. Supplier shall provide Purchaser a written explanation for a rejection. If Supplier agrees to undertake any such capital improvement project, Purchaser shall be responsible for all costs associated with such project, without duplication
of other amounts paid or payable by Purchaser under this Agreement including (a) the cost of completing the capital improvements, (b) Supplier’s costs and expenses incurred in connection with such project, and (c) any increased costs of
operation suffered by Supplier as a result of such project. 

  
 Notwithstanding the foregoing, the Purchaser has the right, provided there is no unreasonable disruption to any other of the Supplier’s operations, to obtain from other sources, including in-house production by
the Purchaser, such new or additional requirements of the relevant SUMF Item as the requested project was to cover. 
  
 Any reasonable costs incurred by the Supplier in evaluating a requested capital improvement project shall be reimbursed to the Supplier by the Purchaser;
provided that when incurring such costs the Supplier has acted on a Commercially Reasonable basis. 
  

	13.2	If a capital improvement to a SUMF Asset is required by applicable law or HSE regulations solely because of the Purchaser’s process, products or by-products, the costs directly
related to such capital improvement shall be borne by the Purchaser. 

  
 ARTICLE 14: DAMAGE TO SUMF ASSETS 
  

	14.1	If SUMF Assets are damaged or destroyed, the owner of the SUMF Asset shall timely restore such asset as soon as is practical following the damage or destruction.

  

	14.2	If the owner does not timely fulfill its obligation to restore the SUMF Asset, the other Party may at its discretion take such other reasonable measures as are necessary or useful
to find an alternative source for any relevant SUMF Item or its equivalent for the benefit of all Users on a temporary basis until such restoration is complete. 

  

	14.3	 The Party causing damage to a SUMF Asset as a result of its Gross Negligence or Wilful Misconduct shall assume liability for any incremental costs of such
alternative SUMF Items so that the Users of such SUMF Items other than such Party or its Affiliates pay the 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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same amount for such SUMF Items during such temporary period as such Users paid prior to the damage or destruction of the relevant SUMF Assets.

  
 ARTICLE 15: METERING OF SUPPLY, CONSUMPTION AND DELIVERY

  

	15.1	The quantities of certain SUMF Items supplied hereunder shall be measured by a Meter. The Meter shall be installed, owned and operated at the expense of the Party indicated in
Schedule 2 as the Meter owner. The Meter owner shall read the Meter on a regular basis as described in Schedule 2 and shall promptly advise the other Party in writing of the reading. Such readings shall form the basis for preparing the
Supplier’s invoices pursuant to Articles 5, 6 and 7. 

  

	15.2	The Parties acknowledge that the Meters are not normal custody transfer meters. The Meter owner shall, at its expense, perform normal maintenance procedures to maintain the accuracy
of its Meters. Each Meter shall be tested for accuracy and calibrated regularly per industry standards as specified in Schedule 2 by the Meter owner at its expense. The Meter owner shall give the other Party a written schedule of calibration
test times, and the other Party shall have the right to have its representative present to observe each calibration test. If the other Party desires to conduct more frequent calibration tests, such Party may request that more frequent tests be
conducted, in which case the Meter owner will perform or cause to be performed such tests at the other Party’s expense. 

  

	15.3	Following any calibration test made pursuant to this Article 15, the Meter owner at its expense shall restore an inaccurate component to a condition of accuracy or
replace such component as soon as reasonably practical. If the level of inaccuracy exceeds that specified in Schedule 2, the readings affected by said component shall be corrected by the amount of the inaccuracy for the period which is
definitely known to be affected by such inaccuracy. If the period is not definitely known and is not mutually agreed upon, the correction shall be made for a period one-half of the time elapsed between the last prior calibration test and the date
the inaccuracy is corrected. Adjustments to a previously issued incorrect invoice shall be made promptly by the Supplier. 

  

	15.4	The Parties acknowledge that special metering problems may arise which can be resolved by procedures other than those described in this Article 15. The Parties may, by mutual
consent, establish special procedures for a specific problem or accept delivery quantities in a manner not described herein. Mutual consent for acceptance of one special procedure or delivery quantity will not set aside the provisions of this
Article 15, nor imply acceptance by either Party of any special provision at a future time. 

  

	15.5	 Should the Supplier or the Purchaser fail to obtain suitable measurement results from the Meter, the quantities of SUMF provided during the period in question shall
be calculated by the other Party in the event that the other Party has installed its own check meter and it has been calibrated according to this Article 15 within ninety (90) days of the period in question. In the event that neither Party
has obtained suitable measurement results, the amount of the relevant SUMF Item supplied in the period in question shall be estimated, using the average of delivered quantities for a period of time agreed upon by both Parties, 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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or by any other means mutually agreed upon by both Parties. If a Party installs a check meter, the other Party shall have the right to have its
representative at any calibration test of the check meter. A Party installing a check meter shall perform all maintenance and calibration tests of the check meter at its own expense, and shall furnish the other Party with all readings obtained from
the check meter. 

  

	15.6	The Parties shall complete promptly the identification of all receipt and Delivery Points for the various SUMF Items described in Schedule 2 and all drawings related thereto.

  

	15.7	If there is no Meter at a Delivery Point the allocation method set out in Schedule 6 shall be used. The Joint Operating Committee shall have the authority to update and/or
correct any allocation method, with any updating and/or corrections being adjusted prospectively. Either Party may, at its own expense, install a Meter in lieu of allocation. 

  

	15.8	Methods for allocating line losses and differences resulting from measurement discrepancies shall be set out in Schedule 2. 

  
 ARTICLE 16: JOINT OPERATING COMMITTEE 
  

	16.1	The Supplier and the Purchaser shall jointly establish the Joint Operating Committee to review the operation of this Agreement and the supply of SUMF hereunder in an effort to
ensure the smooth and efficient operation of this Agreement. The structure and role of the Joint Operating Committee is set out in Schedule 5. 

  

	16.2	Every two (2) years, or as often as either Party may reasonably require, the Joint Operating Committee will review the overall effectiveness of this Agreement and will discuss
possible opportunities for improvement. 

  
 ARTICLE 17:
MISCELLANEOUS 
  

	17.1	Both Parties shall perform their respective duties under this Agreement (i) following standards applied by the industry in similar operations and in keeping with good industry
practice and in compliance with applicable law and (ii) in a manner each Party reasonably believes to be fair to the other Party. 

  

	17.2	The services under this Agreement shall be provided in accordance with Shell’s HSE and Technical Standards. 

  

	17.3	 The Parties will keep each other timely informed about planned turnarounds, shutdowns, major technical projects, capital expenditures and any other major events
which in each case are relevant to the supply or cost of any SUMF Item and/or the operation of the Purchaser’s Property. The Supplier shall take such Reasonable Actions within its control so as to minimise the impact to the Purchaser of any
planned turnaround, shutdown, major technical project, capital expenditure and any other major event which may adversely impact the supply of any SUMF Item, without prejudice to health, safety and 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 30
	  	 

	 	 
environmental standards. The Parties shall keep each other timely informed of any adjustments or changes to these plans. 

  

	17.4	Purchaser explicitly waives any rights to claim pursuant to this Agreement against Shell Nederland B.V. on the basis of the filing by Shell Nederland B.V. of a “verklaring van
aansprakelijkheid” under Article 2:403 of the Dutch Civil Code. 

  
 ARTICLE 18: FORCE MAJEURE 
  

	18.1	A Party will not be in breach of this Agreement (except for breach of an obligation to pay money due and payable under this Agreement) to the extent: 

  

	 	(A)	performance by the Party is delayed or prevented by Force Majeure; 

  

	 	(B)	the Party claiming relief under this Article promptly notifies the other Party of the circumstances giving rise to Force Majeure and their anticipated duration; and

  

	 	(C)	the Party so claiming relief undertakes to take Reasonable Actions to remedy and overcome the cause of such Force Majeure as promptly as possible. 

  

	18.2	Upon remedying or overcoming the circumstances giving rise to Force Majeure, the Party claiming relief under this Article shall promptly notify the other Party of the termination of
such Force Majeure condition. 

  

	18.3	If the Force Majeure in question prevails for a continuous period in excess of thirty (30) days after the date on which the Force Majeure begins, the Parties shall consult together
with a view to determining mutually acceptable measures to overcome the difficulties arising therefrom. 

  

	18.4	“Force Majeure” means, in relation to either Party, an event, condition or circumstance beyond the reasonable control of that Party and without the fault or
negligence of the Party claiming Force Majeure which causes a delay or disruption in the performance by such Party of any of its obligations under this Agreement including, without limitation: 

  

	 	(A)	fire, explosion or other disruption, mechanical breakdown, electrical shortage or blackout, decline or shortages of supply, and circumstances arising out of information technology
not being millennium compliant; and 

  

	 	(B)	lock-outs, strikes and other industrial disputes. 

  
 For the avoidance of doubt, the settlement of a labour strike, lockout or any other kind of labour dispute is not within the reasonable control of the
Party affected and the requirements of this Article shall not oblige that Party to settle a strike, lockout or other labour dispute on terms contrary to its wishes. 
  

					
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 ARTICLE 19: DISPUTE RESOLUTION 
  

	19.1	Any Dispute arising out of or in connection with this Agreement, excluding invoice Disputes subject to Article 7.2(H), shall be exclusively processed in accordance
with this Article. 

  

	19.2	In the event of a Dispute, the Parties shall, within ten (10) days of a written request by either Party to the other Party, meet in good faith to resolve such dispute or
differences. 

  

	19.3	Any Dispute which cannot be resolved by the Parties shall be submitted to the Joint Operating Committee which shall endeavour to amicably resolve the Dispute. The Parties shall
provide the Joint Operating Committee with such information as it reasonably requires to enable it to determine the issues relevant to the Dispute. 

  

	19.4	Any Dispute which cannot be resolved by the Joint Operating Committee shall be submitted to the Steering Committee which shall endeavour to amicably resolve the Dispute. The Parties
shall provide the Steering Committee with such information as it reasonably requires to enable it to determine the issues relevant to the Dispute. 

  

	19.5	Any Dispute which cannot be resolved by the Steering Committee shall be submitted to mediation before a mediator selected by the Steering Committee. The Parties shall bear their own
costs for mediation and the costs of the mediator shall be borne equally. If the Parties are unable to select a mediator within fifteen (15) days or if the Dispute is not resolved as a result of the mediation within sixty (60) days (or such other
period as may be agreed by the Parties), either Party may submit the matter to arbitration for final, binding and exclusive settlement by three arbitrators in accordance with the UNCITRAL Arbitration Rules, with the President of the ICC Court of
International Arbitration to act as the appointing authority, or any other arbitration provided for in Schedule 1, such arbitration to be held in the country where the Site is located at the place specified in Schedule
1. Any arbitration decision pursuant to this Article 19 shall be final and binding upon the parties and judgment thereon may be entered in any court of competent jurisdiction. Costs incurred by the Parties in carrying
on any arbitration proceeding hereunder (including reasonable attorneys’ fees and arbitration fees) shall be determined by the arbitrator by reference to fault. 

  

	19.6	Pending resolution of any Dispute, the Supplier shall consult with the Purchaser with regard to any change to the specification of any SUMF Item with which the Dispute is connected.

  

	19.7	Resolution of any Dispute between the Parties involving payment of money by one Party to the other shall include payment of interest at the Interest Rate. 

 

	19.8	Each Party shall, in addition to all rights provided herein or provided by law, be entitled to the remedies of specific performance and injunction to enforce its rights hereunder.

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 ARTICLE 20: FURTHER ASSURANCE 
  

	20.1	Each Party shall at its own cost, from time to time on request, do or procure the doing of all acts and execute or procure the execution of all documents in a form satisfactory to
the other Party which the other Party may reasonably consider necessary for: 

  

	 	(A)	giving full effect to this Agreement; and 

  

	 	(B)	securing to the other Party the full benefit of the rights, powers and remedies conferred upon the other Party in this Agreement. 

  
 ARTICLE 21: COSTS AND EXPENSES 
  

	21.1	Save as otherwise stated in this Agreement, each Party shall pay its own costs and expenses in relation to the negotiation, execution and carrying into effect of this Agreement.

  
 ARTICLE 22: ASSIGNMENT AND DELEGATION 
  

	22.1	Assignment 

  
 Either Party shall be entitled to assign this Agreement to any Affiliate that acquires all or substantially all of its Property; provided that the
assignee Affiliate and the assigning Party shall be jointly and severally liable for the fulfillment of all obligations thereby assigned. Either Party shall be entitled to assign this Agreement to any Third Party; provided that the assignee is
financially, technically and otherwise reputable and agrees in writing to the other Party’s reasonable satisfaction to perform the duties and obligations under this Agreement. The Party attempting such an assignment to a Third Party shall
provide the other Party with prompt advance written notice of such assignment to allow the other Party sufficient time in which to evaluate the potential assignee Third Party in the manner described in this Article 22.1. 
  

	22.2	Any assignment of this Agreement shall not relieve either Party of any obligation or liability incurred hereunder and remaining wholly or partially outstanding immediately prior to
the time at which the assignment is to take effect. 

  

	22.3	The Supplier may at its discretion procure from its Affiliates or any Third Party certain information, advice, services and SUMF Items which it is obliged to render or perform under
this Agreement, or may delegate to any Affiliate or Third Party the performance of its rights and obligations under this Agreement, in order to assist the Supplier in the efficient execution of this Agreement provided that the person or company to
whom delegation is made shall be capable of rendering the services. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 ARTICLE 23: SEVERABILITY 
  

	23.1	If any of the provisions of this Agreement is or becomes illegal, void or unenforceable under the law of any jurisdiction, such provision shall be deemed to be deleted from this
Agreement and the remaining provisions of this Agreement shall remain and continue in full force and effect. In such event, this Agreement shall be modified to provide the same benefits and burdens (including economic) that would have been provided
had this provision been deleted. In the event that the Parties cannot agree on modifications, the Dispute shall be resolved pursuant to Article 19. 

  

	23.2	The invalidity of one or more provisions of this Agreement shall not affect: 

  

	 	(A)	the legality, validity or enforceability in that jurisdiction of any other provision of this Agreement; or 

  

	 	(B)	the legality, validity or enforceability under the law of any other jurisdiction of that or any other provision of this Agreement. 

  
 ARTICLE 24: NO AGENCY OR PARTNERSHIP 
  

	24.1	Nothing contained in this Agreement and no actions taken by the Parties under this Agreement shall constitute a partnership, joint venture, association or other co-operative entity
between the Parties or to authorise either Party to represent the other or to contract on behalf of the other Party. The Supplier is acting solely as an independent contractor and is not an agent of the Purchaser. The Supplier’s provision of
services and performance of its duties hereunder shall be under the sole supervision, control and direction of the Supplier and not the Purchaser. 

  

ARTICLE 25: REMEDIES AND WAIVER 
  

	25.1	The delay or failure of either Party at any time in exercising any right, power or remedy provided by law or under this agreement shall in no way: 

  

	 	(A)	affect that right, power or remedy; or 

  

	 	(B)	operate as a waiver of it. 

  

	25.2	The single or partial exercise of any right, power or remedy provided by law or under this Agreement shall not preclude any other or further exercise of it or the exercise of any
other right, power or remedy. 

  

	25.3	The rights, powers and remedies provided in this Agreement are cumulative and not exclusive of any rights, powers and remedies provided by law. 

  

	25.4	 The Parties acknowledge that each of them has had adequate opportunity and bargaining strength to review, negotiate and revise this Agreement to its satisfaction.
They each 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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expressly agree that the normal rule of construction to the effect that any ambiguities are to be resolved against the drafting Party shall not be employed
in the interpretation of this Agreement. 

  
 ARTICLE 26:
ENTIRE AGREEMENT AND VARIATION 
  

	26.1	This Agreement constitutes the entire and only agreement between the Parties relating to the furnishing of SUMF Items by the Supplier to or for the Purchaser at the Site and
supersedes any Pre-contractual Statement. 

  

	26.2	Each of the Parties acknowledges on its own behalf and on behalf of each of its Affiliates that, in agreeing to enter into this Agreement, it has not relied on any Pre-contractual
Statement (except those set out in this Agreement). 

  

	26.3	Each Party waives all rights and remedies which, but for this Article, might otherwise be available to it in respect of any such Pre-contractual Statement, provided that nothing in
this Article shall limit or exclude any liability for fraud. 

  

	26.4	Any amendment or modification of this Agreement shall be ineffective unless reduced to writing and signed by or on behalf of a duly authorised representative of each of the Parties.

  
 ARTICLE 27: NOTICES 
  

	27.1	All notices, requests, waivers, demands, directions and other communications required or permitted to be given under this Agreement shall be in writing and in English. This
provision shall not prevent communications relating to the operations of the Plant from being made in the language spoken in the jurisdiction in which the Plant is situated. Notices may be given in electronic form (including facsimile transmission
and telex communications and e-mail) and shall be delivered personally, sent by facsimile transmission, or e-mail, sent by nationally recognized overnight courier or mailed by registered or certified mail (return receipt requested), postage prepaid,
to the other Parties at their addresses set forth in the introductory paragraphs of this Agreement (or such other address for a Party as shall be specified by like notice from such Party to the other Party). All such notices and other communications
shall be deemed to have been given and received, (i) in the case of personal delivery, delivery by facsimile transmission or e-mail, on the date of delivery, if delivered during business hours on a business day or, if not so delivered, the next
succeeding business day (ii) in the case of delivery by nationally recognized overnight courier, on the second business day following dispatch and (iii) in the case of mailing, on the fifth business day following such mailing.

  

	27.2	Any notice so delivered will comply with the terms of this Article 27. 

  

	27.3	 A Party may change its notice details on giving notice to the other Party of the change in accordance with this Article 27. That notice shall only be
effective on the date falling 

  

					
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three (3) clear Business Days after the notification has been received or such later date as may be specified in the notice. 

  
 ARTICLE 28: GOVERNING LAW 
  

	28.1	This Agreement shall be governed by and construed in accordance with the laws of England. 

  

	28.2	A Person who is not a party to this Agreement has no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of this Agreement. 

  
 ARTICLE 29: LANGUAGE 
  

	29.1	If this Agreement is translated into any language other than the English language, the English version of this Agreement shall prevail. 

  
 ARTICLE 30: COUNTERPARTS 
  

	30.1	This Agreement may be executed in any number of counterparts, and by the Parties on separate counterparts, but shall not be effective until each Party has executed at least one
counterpart. 

  

	30.2	Each counterpart shall constitute an original of this Agreement, but all the counterparts shall together constitute but one and the same instrument. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 36
	  	 

  
 EXECUTION COPY

  
 IN WITNESS WHEREOF, the Parties hereto have caused
this Agreement to be executed as of the day and year first above written. 
  

			
	For and on behalf of
	
	KRATON POLYMERS NEDERLAND B.V.
		
	By:	 	/s/    M. KORSTEN        
	 Name:
	 	M. Korsten
	 Title:
	 	Illegible
		
	 	 	/s/ Illegible
	 	 	Illegible
	 	 	Director
	
	For and on behalf of
	
	SHELL NEDERLAND RAFFINADERIJ B.V.
		
	By:	 	/s/    J. KVITVANG        
	 Name:
	 	J. Kvitvang
	 Title:
	 	Refinery Manage SNR
		
	 	 	/s/    F. D. DE KONING        
	 	 	F. D. de Koning
	 	 	Algemeen Directeur

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 	  	 

  
 SCHEDULE 1: INFORMATION

  

	1.	The addresses, facsimile number of the Parties are: 

  

			
	Supplier:	  	Shell Nederland Raffinaderij B.V.
	 	  	Vondelingenweg 601
	 	  	3196 KK Rotterdam
	 	  	Fax 010-4313577
		
	Purchaser:	  	Kraton Polymers Nederland B.V.
	 	  	Vondelingenweg 601
	 	  	3196 KK Rotterdam
	 	  	Fax +31 10-4314649

  

	2.	The Plant plan is attached as Attachment 1. 

  

	3.	The relevant bank and base lending rate are: 

  
 EURIBOR as offered by ABN/AMRO, Rotterdam, at about 1000 hours on the first Rotterdam banking day of the month. 
  

	4.	Period for keeping books and records: 

  
 Two (2) years after the relevant calendar year. 
  

	5.	Currency for payment of SUMF Charges: 

  
 Dutch Guilders (NLG) 
  

	6.	Interval for reports on variations from the Annual Plan and Budget: 

  
 Quarterly 
  

	7.	Disputes are to be resolved by: 

  

	 	•	 	disputes over invoices: mutually agreed independent auditors 

  

	 	•	 	other disputes: UNCITRAL arbitration 

  

	8.	Place of arbitration: Rotterdam 

  

	9.	Supplier’s Representative: Joep GA Ruiterman 

  
 Purchaser’s Representative: 
  

	10.	The Site is: the plot of land, known as “Pernis-site”, located at Vondelingenweg 601, Rotterdam, leased by SNR 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1
	  	 

 Attachment 1 to Schedule 1: Plant plot plans 
  

	1.	Demwater system - Demiwater 

  

	2.	MP steam system - Middendruk En Hoge Druk Stoonleidingen 

  

	3.	Instrument air system - Instrumentenlucht 

  

	4.	Drinking water system - Drinkwater 

  

	5.	Nitrogen system - Stikstof Leidingen 

  

	6.	Cooling water system - Koelwater Leidingen 

  

	7.	Shell sewer system - Stroomgebied Rioleringen 

  

	8.	Tool air system - Werklucht 

  

	9.	Fire water system - Terreinbrandwaterleidingen 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 2
	  	 

  
 SCHEDULE 2: ITEMS OF SUMF 

 
 This Schedule refers to schedules in the 20xxK series as specified below: 
  

			
	 Item of SUMF

	  	Number

	 	  	Kraton Polymers
Nederland B.V

	 Management Fee
	  	2000K
	 Utilities supply
	  	2010K
	 Electricity supply
	  	2011K
	 Utilities Infrastructure for: Steam, cooling water, condensate, demineralised (demin) water, reinwater, drinking water, industrial water, air,
fuel gas, nitrogen
	  	2013K
	 Electricity distribution infrastructure
	  	2014K
	 Fire water system
	  	2015K
	 Sewer system
	  	2016K
	 Outside battery limit pipeline maintenance
	  	2018K
	 Waste management services
	  	2030K
	 Waste water Treatment
	  	2031K
	 Industrial cleaning know how
	  	2032K
	 Equipment Cleaning Yard access
	  	2033K
	 Central workshop
	  	2034K
	 Central lending store
	  	2035K
	 Central warehouse
	  	2036K
	 Contracting and procurement services
	  	2037K
	 Static engineering
	  	2038K
	 Technology support (RTS), waterteam and Quality Management (RQ)
	  	2039K
	 Refinery Instrumentation Process Control (RIPC)
	  	2040K
	 Central Management and Administration of Technical Documents
	  	2041K
	 Security Services, Reception Services, Crisis Management & Emergency Response Services and Fire Fighting Services
	  	2042K
	 Office Services (including Catering and Office Rental).
	  	2043K
	 Human Resource Services
	  	2050K
	 Public relations services
	  	2052K
	 Legal Services
	  	2053K
	 Environmental & Site Planning affairs
	  	2055K
	 Safety, health & occupational hygiene services
	  	2057K
	 Operating IT services and system development
	  	2071K

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1
	  	 

  
 SCHEDULE 2000K

  
 NAME OF SUMF ITEM 
  
 Management Fee. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Management and administration of the provision of Sole Supplier, Long Term SUMF and Short Term SUMF including, but not limited to, 
  

	 	•	 	Managing the process of consultation with the Purchaser in the case of planned changes to Site documents, for example handbooks, procedures, specifications and guidelines, that
would affect the Purchaser. 

  

	 	•	 	Developing and providing access to relevant Site procedures, for example handbooks, procedures, specifications and guidelines. 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRMCAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	 ̈	No. 

  

	 	x	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 Not applicable. 
  
 Measurement of supply quantity to Purchaser 
  
 Not applicable. 
  

					
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 Title and risk 
  
 Not applicable. 
  
 Conformance requirement 
  
 Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	x	Long Term SUMF. 

  

	 	x	Sole Supplier SUMF.  

  
 Partial termination: 
  

	 	 ̈	No: 

  

	 	x	Yes: fixed reduction of the management fee when a LT or ST SUMF is being terminated 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  
 No 
  

					
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 SCHEDULE 2010K

  

	1.	NAME OF SUMF ITEM 

 Utilities supply, including
auxiliaries. 
  
 For the purpose of this Schedule, each
separate utility or auxiliary is deemed as a separate SUMF Item 
  
 PURCHASER/SUPPLIER 
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Supply of Steam (MP, LP, 8 bar), drinking water, industrial water, demineralised (demin) water, reinwater, cooling water, compressed air, nitrogen, fuel
gas and recovery of utilities. Distribution costs are excluded and charged via a separate schedule. 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	The standard Site - specifications as described in BBS procedure 01.05.3001’ “Utiliteiten specificatieboek Shell Pernis” (SNR/SNC Pernis). The Supplier will review
and consult with the Purchaser before any changes to specifications will be made. 

  

	 	•	 	Volumes: 

  

	 	–	 	Reference is made to appendix 2. 

  

	 	•	 	Maximum capacity reservation: 

  

	 	–	 	Reference is made to appendix 2. Firm Capacity Reservation. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Planning to be agreed in annual review process. Nomination is not applicable. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Reference is made to Schedule 4. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes (the total requirement per individual utility). Tariffs are based on total requirement including redundancy and reliability of utilities. SNR maintains therefore the right to
revise tariffs, when Purchaser wishes to change to partial requirements. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
 Mode of supply/delivery place 
  
 The utilities are supplied at the Site by using the existing utility grid.
 
  
 Limitation or interruption of supply

  

					
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 Supplier will act in accordance with the standards of a reasonable and prudent operator. Supplier and
Purchaser recognise that the delivery of utilities can be limited or interrupted for a certain amount of time, meaning that Supplier may not be able to supply steam during a period of Force Majeure, planned maintenance, unplanned maintenance or
forced outage. (Ref: Schedule 4 “Curtailment Procedures”) 
  
 In the event that Supplier becomes aware that it cannot deliver utilities as requested by the Purchaser at a certain moment in time, Supplier shall, as soon as reasonably practicable, inform Purchaser on this. 
  
 Measurement of supply quantity to Purchaser 
  
 Where available, measurement is based upon meters. Whenever more consumers
are supplied via one shared meter, supply quantity will be based on a fixed fraction of the quantity as measured by the shared meter. Determination of this fixed fraction will be based upon best information available. Where no metering exists,
supply quantities are based upon technologically derived consumption estimates. 
  
 Unbalances between supply and Purchaser’s received quantities will be corrected in accordance with the Site utility accounting procedure. Supplier will do final allocation of unbalances and supplied quantity.

  
 It is the intention of Supplier, in cooperation with Shell
Nederland Chemie, to install calibrated metering at cost of Supplier as soon as practically possible for all major utility streams, for example using windows provided by turnarounds. 
  
 Upon request by Purchaser additional calibrated metering can be installed by Supplier at cost of Purchaser. 
  
 After installation of calibrated metering the Site utility accounting
procedure will be adjusted so that the supply quantity of a certain utility stream will be based only on the calibrated meter suitable for the duty. 
  
 Title and risk 
  
 Title and risk passes at Delivery Point. 
  
 The Delivery Point will be at the boundary fence of Purchaser’s site where the delivery pipe crosses such boundary fence, and the tie-in point will
be where the delivery pipe connects with the Purchasers utility system. 
  
 Conformance requirements 
  
 Not applicable. 

  
 Dependencies 
  
 Contracts on external supply of nitrogen, drinking water and industrial
water. 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	x	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  

					
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 If Long Term SUMF, specify notice period for termination by Purchaser: 
  

	 	 ̈	3 years: 

  

	 	 ̈	For utilities/auxiliaries, except reinwater 

  

	 	x	Other: 

  

	 	For Reinwater:    	Supplier may terminate supply of reinwater after three years. Thereafter an alternative and its price will have to be agreed. If the alternative is demin water the additional
volumes will be made available at the contractual demin water price (see Appendix 1). 

  
 Partial termination 
  

	 	 ̈	No: 

  

	 	x	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  

					
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	[***] 	[Confidential Treatment Required] 

  

					
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	[***] 	[Confidential Treatment Required] 

  

					
	 Pernis SUMF Agreement (Kraton/ SNR)
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 Appendix 2: 
  

	[***] 	[Confidential Treatment Required] 

  

					
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 SCHEDULE 2011K

  

	2.	NAME OF SUMF ITEM 

  
 Electricity supply. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Supply of electricity. Distribution costs are excluded and charged in accordance with Schedule 2014K 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Standard Site - specifications as described in BBS procedure 01.05.3001 “Utiliteiten specificatieboek Shell Pernis” (SNR/SNC Pernis). 

  

	 	•	 	Volumes: 

  

	 	–	 	Reference is made to Schedule 2010K. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Reference is made to Schedule 2010K. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Planning to be agreed in annual review process. Nomination is not applicable. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Reference is made to Schedule 4. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The electricity is supplied at
Purchaser’s battery limit.  
  
 Measurement of supply quantity to
Purchaser 
  
 It is anticipated that on the Effective Date
measurement is based on Meters. Whenever two or more consumers are supplied via one shared meter, the supply quantity will be based upon, a fixed fraction of the quantity as measured by the shared Meter. Determination of this fixed fraction will be
based upon engineering calculations which will be discussed with the Purchaser. 
  
 Upon request by Purchaser new metering can be installed by Supplier at Purchaser’s cost. 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1
	  	 

 Limitation or interruption of supply 
  
 Supplier will act in accordance with the standards of a reasonable and
prudent operator. Supplier and Purchaser recognise that the delivery of utilities can be limited or interrupted for a certain amount of time, meaning that Supplier may not be able to supply electricity during a period of force majeure, planned
maintenance, unplanned maintenance or forced outage. Ref. curtailment procedure in Schedule 4. 
  
 In the event that Supplier becomes aware that it cannot deliver electricity as requested by the Purchaser at a certain moment in time, Supplier shall, as
soon as reasonably practicable, inform Purchaser on this. 
  
 Title and risk

  
 Title and risk passes at Delivery Point as defined in
Schedule 2014K. 
  
 Conformance requirements 
  
 Not applicable 
  
 Dependencies 
  
 Back-up contract with ENECO and availability of maintenance contractors. 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	x	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Long Term SUMF, specify notice period for termination by Purchaser: 
  

	 	 ̈	3 years 

  

	 	x	Other: 3 years or as provided in paragraph 8 below 

  
 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  
 OTHER SPECIAL TERMS 
  
 None. 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 SCHEDULE 2013K

  

	3.	NAME OF SUMF ITEM 

  
 Utilities Infrastructure for: Steam, cooling water, condensate, demineralised (demin) water, reinwater, drinking) water, industrial water, air, fuel gas,
nitrogen. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The usage of the existing outside battery limit utilities distribution
system for the above mentioned utilities such that volumes as specified in the utility supply schedule can be delivered to the purchasers. 
  
 Phased over the years flow meters will be installed and maintained in utility grids. This way utility streams representing a significant financial value
will be properly metered. This includes meters on level I (Supplier), level II (representing the shared utility grids) and level III (individual customers). No metering is foreseen for ‘minor’ streams. 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Reference is made to Schedule 2010K. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Reference is made to Schedule 2010K. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Reference is made to Schedule 2010K. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes, per type of product, except for nitrogen. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site (infrastructure is maintained up to plant battery limit, defined as the closest valve near the geographical plant battery limit). 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 Measurement of supply quantity to Purchaser 
  
 An allocation key is used as defined in paragraph 8.  
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Dependencies 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	x	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Long Term SUMF, specify notice period for termination by Purchaser: 
  

	 	x	3 years 

  

	 	 ̈	Other: 

  
 Partial termination 
  

	 	 ̈	No: 

  

	 	x	Yes:     Participation fraction will decline if independent utilities supply would be terminated as explained under 8. 

  

					
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

	7	tSRF = metric tons standard refinery fuel 

  

					
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 SCHEDULE 2014K

  

	4.	NAME OF SUMF ITEM 

  
 Electricity distribution infrastructure. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The usage of the existing electricity distribution system, such that volumes as specified in the electricity supply Schedule 2011 K can be delivered to
the purchasers. Electricity distribution system is defined as the electricity transmission system operating above 1kV AC/1.5 kV DC. Reference is made to appendix 1 
  
 The usage of this infrastructure will also apply for the distribution of electricity which the Purchaser procures from Third
Parties pursuant to Schedule 2011K, section 8. 
  
 VOLUMES AND SPECIFICATIONS

  

	 	•	 	Specifications: 

  

	 	–	 	Reference is made to appendix 1. 

  

	 	•	 	Volumes: 

  

	 	–	 	Reference is made to schedule 2011K. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Reference is made to schedule 2011K. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services are provided at the
Site, whereas the infrastructure is maintained up to ‘Battery’ limits as defined under paragraph 4 (specifications). 
  
 Measurement of supply quantity to Purchaser 
  
 An allocation key is used as defined in paragraph 8.  
  
 Title and risk 
  
 Not applicable. 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 Conformance requirements 
  

Dependencies 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	x	Sole Supplier SUMF. 

  
 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 2
	  	 

  
 SCHEDULE 2015K

  
 NAME OF SUMF ITEM 
  
 Fire water system. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SERVICE, UTILITY, MATERIAL OR FACILITY 
  
 To provide a fire water system including the following services: 
  

	 	•	 	Maintain the firewater system in operation. 

  

	 	•	 	Flushing, switching and frost-free keeping of firewater system. 

  

	 	•	 	Minor maintenance to ‘hydrants’ & monitors 

  

	 	•	 	Frost-free keeping, including fire hydrants 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	The complete firewater system from water-pumps up to hydrants will remain an Supplier-asset and will be maintained by Supplier. All purchasers can request the Supplier to make
extensions to the firewater system at full cost of the requesting Purchaser. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity reservation: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO PURCHASER’S CAPACITY RESERVATION  
  

	 	x	Yes. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The firewater system is located
at the Pernis Site and/or Europoort. 
  
 Measurement of supply quantity to
Purchaser 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 Fixed participation key based on m2 to divide costs between all residents on the Site. Ref. drawing MKD-99002 ROM/8 rev: e d.d. 13-12-1999. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable 
  
 Dependencies 
  
 Not
applicable 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	x	Sole Supplier SUMF. 

  
 Partial termination 
  
 No: 
  

	 	 ̈	Yes: 

  
 [***] [Confidential Treatment Requested] 
  

					
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 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  
 No. 
  

					
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 Appendix 1: List of definitions and abbreviations 
  
 Not applicable. 
  

					
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 Appendix 1: Asset demarcation 
  
 Supplier owned/operated assets are: 
  

	1.	All 3/6/10/25/66 kV distribution systems including switches, HV-safety devices and auxiliaries. 

  

	2.	All 66/25, 66/10, 25/6, 25/3, 6/0.4, 3/0.4kV transformers including safety devices and the primary HV-cable, but excluding secondary LV-cable. 

  

	3.	Emergency generators including auxiliaries and distribution systems and buildings, but excluding cables to emergency distribution systems in the plants. 

  

	4.	Generator switches, HV safety devices, synchronising-installation, start-device and auxiliaries of generators 1-14. 

  
 Purchaser owned/operated assets are: 
  

	1.	All 380/400 V installations 

  

	2.	All UPS’s for instrument distribution systems incl. batteries 

  

	3.	End devices (e-motors incl. VSDS’s block transformers and motor cables, heaters etc., excluding HV-switches. 

  

	4.	Generator 1-14 for generation of electricity including block transformer and cables, but excluding generator switches in the HV distribution system, HV safety devices,
synchronising, start-up and auxiliaries. 

  
 Site document
RDU/E/019/00 d.d. 17-02-2000 provides more detailed information. It has been made available to the Purchaser. 
  

					
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 SCHEDULE 2016K

  

	5.	NAME OF SUMF ITEM 

  
 Sewer system. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 To provide a sewer system including the following services: 
  

	 	•	 	Co-ordinate and perform maintenance & inspection of the Site sewer systems in operation. This covers both, dedicated and shared sewers. 

  

	 	•	 	Advice on inspection, including standard drawings and inspection records. 

  

	 	•	 	Formal Site report with inspection survey as required by Dutch law ‘milieubeheer’. 

  

	 	•	 	Maintain ‘high-tide’ procedure BBS level 2 document ID 05.05.2101 deelplan 11. 

  
 Central waste water accounting for all water disposal will be done centrally. This aspect is included in the waste water
treatment schedule 2031K. 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  
 Sewer system ownership, is defined in line with general pipeline ownership. 
  

	 	1.	Dedicated sewer lines remain asset of upstream unit/business, until connection point, where other units/businesses effluents pass through sewer system. 

  

	 	2.	For all (except metro-sewer discharge facility C-210) sewer systems, the largest participant expressed as water quantity is asset owner of the sewer system section that is shared
with other participants. 

  

	 	3.	SNR is asset owner of the adjacent metro sewer discharge facility C-210. 

  

	 	4.	The sewer section owned by the Purchaser under these principles is described in drawing R539511 rev. g. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable. 

  

					
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 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site (services also include reports and drawings on sewer system). 
  
 Measurement of supply quantity to Purchaser 
  
 Not applicable  
  
 Title and risk 
  
 Not applicable 
  
 Conformance requirements 
  
 Not applicable  
  
 Dependencies 
  
 Co-operation of Purchaser to provide access and co-operate in planning for maintenance and of sewer system. 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	x	Sole Supplier SUMF. 

  
 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 SCHEDULE 2018K

  

	6.	NAME OF SUMF ITEM 

  
 Outside battery limit pipeline maintenance. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Provide maintenance on outside battery limit pipe lines (in order to minimise individual maintenance costs and maintain Site integrity). 
  
 Maintain database on outside battery limit pipeline ownership (for
safety/emergency management). 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Supplier will co-ordinate and out source maintenance activities on behalf of asset owners. Inspection of pipelines is to be executed by or on behalf of Purchaser

  

	 	•	 	Volumes: 

  

	 	–	 	The volume is based on the annual off plot maintenance inspection plans (and the multi-year inspection programme). 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Planning in line with multi-year maintenance inspection program. 

  

	 	•	 	Curtailment policy, including: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services are supplied at the
Site. Supplier will, in close co-operation with Purchaser, execute maintenance on pipelines. Purchaser will commission/inspect pipeline works. 
  
 Measurement of supply quantity to Purchaser 
  
 Measurement is based on the delivered scope of the external contractor for maintenance.  
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1
	  	 

 Not applicable.  
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF.  

  

	 	x	Sole Supplier SUMF. 

  
 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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	  	 2
	  	 

  
 SCHEDULE 2030K

  

	7.	NAME OF SUMF ITEM 

  
 Waste management services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Support and advice of local Waste Coordinators (CWC’s and AFP’s8) due to development/improving existing/new type’s of waste or new
route’s. 
  
 Management and update (ASK) waste specification
sheets. 
  
 Maintain and update of weighing bridges and radiation
detection ports. 
  
 Maintain and update of Boris-database.

  
 Supplier hold an umbrella contract with the AVR (third party
waste disposal company) under which the Purchaser calls off services for which the Purchaser will be invoiced directly by AVR. 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications 

  

	 	–	 	In line with Waste specification sheets as given in various BBS procedures. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	To be agreed during Annual Plan and Budget discussions 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No, in case Purchaser opts for partial requirement, Supplier has the right to revise tariffs. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site and/or externally if necessary (pick-up at battery limit (OBB-location) delivery final treatment/storage location). 
  
 Measurement of supply quantity to Purchaser 
  
 Measurement takes place on weighing bridge in tons.  
  
 Title and risk 

	8	Waste Disposal Focal Points 

  

					
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	  	 1
	  	 

 Title and risk of the waste remains with the Purchaser. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈   90 days.
	  	 
		
	 x   Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈  90 days.
	  	 
		
	 x   Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement

  
 Partial termination

  

	 	x	No: 

  

	 	 ̈	Yes: 

  
 PRICING 
  
 In view of the low cost of this
service a simplified allocation method will be applied. It is based on a fixed percentage based on the total number of production units on the Site. Charges include depreciation and capital charge for SUMF assets. 
  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No: 

  

					
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 SCHEDULE 2031K

  

	8.	NAME OF SUMF ITEM 

  
 Waste water treatment. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Supplier shall: 
  

	 	•	 	Treat pre-defined waste water streams, which are in line with agreed specifications with regards to quantity, temperature, and composition via the biotreater CWZ9.

  

	 	•	 	Dispose and treat solid stream resulting from above waste water treatment. 

  

	 	•	 	Dispose effluent water resulting from above treatment in line with the permits (Wet Verontreiniging oppervlakte wateren). 

  

	 	•	 	Make best endeavours to minimise the lEs 10in discharged effluent water. 

  

	 	•	 	Maintain a central organisation, such that all permits, taxes and levies related to direct and indirect waste water effluents can be allocated to the individual businesses. This
includes maintaining the required AVA11 accounting system and the Aquaman programme (AVA uses data direct from Aquaman via a Business Objects report application), performing necessary analysis, and installation of required metering/sampling
equipment in order to properly allocate cost. Performance analysis and maintenance of metering sampling/equipment for cost allocation at Purchaser’s premises (waste water discharge points to collector system) will be done by Purchaser. The cost
of the AVA accounting system and the Aquaman programme is included in the overall CWZ cost. Purchaser will have access to the AVA accounting and the Aquaman systems in order to manage the quality and the quantity of his effluents.

  

	 	•	 	Set up a Monitoring Committee with all users represented to review performance of the waste water unit and to agree practises to deal with unusual situations e.g. plant start
up/shutdown 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Volumes and specifications: 

  

	 	–	 	Waste Water treatment according to the internal specifications and/or the permit specifications. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	In view of high hydraulic loading of biotreater no spare/additional capacity request can be granted. The Purchaser is entitled to discharge up to a volume as defined in a Site
document “Milieu Specificatieblad”, subscribed by Supplier and Purchaser. Any changes of volumes in this Site document will have to be mutually agreed. 

9 CWZ = Centrale Water Zuiverings Unit 
 10 IE = “Inwoners
Equivalent” = literally translated “inhabitant equivalent” 
 11 AVA= Afvalwater Vervuilingsvracht Accounting 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1
	  	 

	 	•	 	Planning and nomination: 

  

	 	–	 	Large variations in load are to be planned and mutually agreed (e.g. start-up/shut down sequence) according to Site procedure I.D. 05.05.1219, which is available to the Purchaser.

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 Services are provided at the
Pernis site through a pipeline collecting system (named NDEG Collector). 
  
 Measurement of effluents 
  
 Flow, COD 12, NKj
13, TSS 14, temperature, pH, phosphates (if applicable) are measured at the battery limit of the Purchaser’s facilities according to a specified analysis method and frequency, such that a more causal relationship between effluents and costs can
be made. 
  
 Title and risk 
  
 For waste water streams, which fully comply with internal and permit
specifications, title and risk transfer to Supplier at the Delivery Point. Delivery Point is defined according to Site rules: i.e. where the Purchaser’s waste water is mixed with waste water from other Users. 
  
 For waste water, which does not comply with specifications, all liabilities
remain with Purchaser. All cost incurred due to off-spec waste water will be charged to the responsible User. 
  
 Conformance requirements 
  
 In view of the shared use of the waste water facilities, and the nature of the process, Supplier depends heavily on on-spec delivery of all waste water streams by all Users on the Site. 
  
 Dependencies 
  
 Not applicable 
  
 CATEGORY OF SUMF 
  

	 	 ̈	Short Term SUMF. 

  

	 	x	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 [***]  [Confidential Treatment Required] 
  

					
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  
 OTHER 
  
 Within 90 days after the Effective Date
Supplier and Purchaser will meet to discuss the derivatives of Variable Cost, Direct Site Cost and depreciation/infrastructure charges calculation procedures for this Schedule as used to develop the pricing model in paragraph 8. 
  

					
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 SCHEDULE 2032K

  

	9.	NAME OF SUMF ITEM 

  
 Industrial cleaning know how. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Provide know-how and guidance on safety, environment, new methods and cost-effectiveness of industrial cleaning of process equipment. 
  
 Provide know-how and guidance on catalyst replacement techniques.

  
 Provide know-how and guidance on equipment design with
respect to cat-change and clean-out effects. 
  
 Execute Safety
audits during industrial cleaning activities. 
  
 Maintain an
equipment related database containing actual cleaning information. This to enable long term improvements, and sharp definition of tariffs vis-à-vis external cleaning contractors. 
  

	[***] 	[Confidential Treatment Required] 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 Verbal, E-mail, or reports.

  

					
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 Measurement of supply quantity to Purchaser 
  
 All activities are recorded via a time writing system, on which basis cost will be charged to Purchaser. 
  
 Title and risk 
  
 Not applicable. 
  
 Dependencies 
  
 Co-operation of Purchaser to provide access and information on industrial cleaning activities on his plant. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈        90
            days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈        90
            days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

	 	x	No: 

  

	 	 ̈	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  

					
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 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2033K

  

	10.	NAME OF SUMF ITEM 

  
 Equipment Cleaning Yard access. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	 	•	 	Provide an industrial cleaning facility, such that a reputable cleaning contractor can clean fouled equipment. 

  

	 	•	 	Facility consists of cleaning yard including a crane, water and electricity supply and waste water return. HP-jetting equipment is not included (delivered by cleaning contractor).

  

	 	•	 	Handling and disposal of collected waste produced during cleaning activities. 

  

VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	To be agreed with acting cleaning contractor. 

  

	 	•	 	Planning and nomination: 

	 	–	 	Planning with acting cleaning contractor should take place well in advance due to limited capacity during multiple shutdowns. 

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site (access to equipment cleaning yard).  
  
 Measurement of supply quantity to Purchaser 
  
 Allocation of costs based on a participation fee. Contractor costs are directly charged to the Purchaser. Fee is based on total annual actual cost for maintenance of the existing facility, 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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sampling of waste water to CWZ (Controle Waterzuiverings Unit) -collector, cleaning sewer/fouling filter, housing, hoisting tools and waste handling cost.

  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable.  
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

								
	 	  	x	 	  	Short Term SUMF.
	 	  	 ̈	 	  	Long Term SUMF.
	 	  	 ̈	 	  	Sole Supplier SUMF.
	
	Initial duration of SUMF
	
	If Short Term SUMF, specify period for termination by Purchaser:
	 	  	 ̈	 	  	90 days.	  	 
				
	 	  	x	 	  	Other:	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.
	
	If Short Term SUMF, specify notice period for termination by Supplier:
	 	  	 ̈	 	  	90 days.	  	 
	 	  	x	 	  	Other:	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.
	
	Partial Agreement
	 	  	x	 	  	No:	  	 
	 	  	 ̈	 	  	Yes:	  	 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

								
	 	  	 ̈	 	  	Yes, other special provisions are:
	 	  	x	 	  	No.

  

					
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 SCHEDULE 2034K

  

	11.	NAME OF SUMF ITEM 

  
 Central workshop 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The central workshop operates a repair workshop with own labour. The services consist of: 
  

	 	•	 	Central workshop: 

  

	 	–	 	Repair of rotating equipment. 

  

	 	–	 	Repair heat transfer equipment (and co-ordination in case of outsourcing). 

  

	 	–	 	Repair/new construction of static equipment (and co-ordination in case of outsourcing). 

  

	 	–	 	Repair/maintenance of appendages/burners etc. (and co-ordination in case of outsourcing). 

  

	 	–	 	General Machining. 

  

	 	–	 	Maintenance of overhead cranes/rolling equipment. 

  

	 	–	 	Maintenance to Firewater pumps, generators, UPS, compressor substations. 

  

	 	–	 	Related Drawing updates. 

  

	 	–	 	Manpower assistance on demand. 

  

	 	•	 	Availability: 

  

	 	–	 	Workshop: during normal working hours and overtime on demand. 

  

	 	–	 	Special projects to be mutually agreed within planned workload. 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	To be agreed during Annual Plan and Budget discussions. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	Purchaser to define a clear scope, including timing and wishes, expected costs and an applicable cost centre. Equipment offered for repair should contain an Equipment guidance Card.

  

					
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	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place: 
  
 The services are supplied at
the Site (in workshop or at plant battery limit upon agreement). 
  
 Measurement of supply quantity to Purchaser 
  
 The allocation of costs for the workshop is based on man hours. 
  
 Title and risk 
  
 Remains with the Purchaser 

  
 Conformance requirements 
  
 not applicable 
  
 Dependencies 
  
 not applicable 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  

					
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 If Short Term SUMF, specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

	 	x	No: 

  

	 	 ̈	Yes: 

  
 PRICING 
  
 Charges consist of 
  

	 	•	 	personnel cost based on manhour tariffs (flat hourly rate) and time writing 

  

	 	•	 	cost of materials 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2035K

  

	12.	NAME OF SUMF ITEM 

  
 Central lending store. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The central workshop operates the central ‘lending’ store for tools and personal protection equipment. 
  
 The services 
  
 Services consist of: 
  

	 	•	 	Central tool and safety equipment store 

  

	 	–	 	Lending/repair/registration of tools and safety equipment. 

  

	 	–	 	Lending of welding transformers, compressors and life-air support units. 

  

	 	•	 	Availability: 

  

	 	–	 	At normal working hours. 

  

	 	–	 	Special projects to be mutually agreed within planned workload. 

  

	 	–	 	Equipment to the extent available in the store 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	To be agreed during Annual Plan and Budget discussions. 

  

	 	•	 	Planning and nomination: 

	 	–	 	To be agreed during annual budget discussions. Purchaser to define a clear scope, including timing and wishes, expected costs and an applicable cost centre.

  

	 	•	 	Curtailment policy, including shutdowns: 

  

	 	–	 	Not applicable 

  

					
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 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place: 
  
 The services are supplied at
the Site. 
  
 Measurement of supply quantity to Purchaser 
  
 The cost allocation for the central lending store is based on a
participation fee.  
  
 Title and risk 
  
 Title remains with Supplier, risk is with Purchaser.  
  
 Conformance requirements 
  
 Not applicable  
  
 Dependencies 
  
 Not applicable 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈     90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈     90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  

					
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 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  
 PRICING 
  
 CGVM costs, consists of new
equipment, non-chargeable repair, wear & tear replacements, capital charge, depreciation and own labour. Costs will be charged to the Users on the basis of their direct labour fraction of all the Users. Direct labour is defined as operation and
maintenance. Repairs and once off deliveries (e.g. shoes, spectacles etc.) are charged to the Users at cost. 
  
 The Supplier considers opening the store to on-side contractors on a commercial tariff basis. It is expected that realisation of this concept will reduce
costs. 
  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 SCHEDULE 2036K

  

	13.	NAME OF SUMF ITEM 

  
 Central Warehouse. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	A.	Storage 

  

	 	•	 	Storage in High Tech Warehouse and SC/10 compound. 

  

	 	B.	Pre-financing of working capital 

  

	 	•	 	Supplier will hold working capital in the form of stocks of spare parts and consumables. Dedicated spare parts of a value of > NLG 5,000 - will be invoiced immediately
(at receipt in warehouse) to the Purchaser. The Supplier will keep a nominal value of NLG 0.01 per item on its books in order to be able to trace the item in its IT system. Working capital for common spare parts and consumables will be allocated to
the Purchaser proportional to consumption/number of requests. See Appendix 3 for more details of the methodology to determine the working capital. The Purchaser will be charged interest at the Interest Rate for its share of working capital so
determined. 

  
 Handling of stock 
  

	 	•	 	Coding stock items. 

  

	 	•	 	Intake in warehouse. 

  

	 	•	 	Issue from warehouse. 

  
 Stock control 
  

	 	•	 	Control stock levels. 

  

	 	•	 	Ordering. 

  

	 	•	 	Expediting. 

  

	 	•	 	Distribution to customer. 

  

	 	•	 	Maintain/ manage supply agreements. 

  

	 	•	 	Customer service/ Info desk. 

  
 Purchasing non-stock materials (direct charge orders) 
  

	 	•	 	Placing of enquiries/ordering. 

  

	 	•	 	Expediting. 

  

	 	•	 	Intake/control. 

  

	 	•	 	Issue from warehouse. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	 	•	 	Distribution to customer. 

  

	 	•	 	Maintain/manage supply agreements. 

  

	 	•	 	Customer service/Info desk. 

  
 Material Co-ordination 
  
 Support the co-ordination of materials in maintenance, shutdowns and projects (including expediting, customer service etc.). 
  
 Transport activities 
  
 Including: 
  

	 	•	 	Fuel (petrol for pool and tool cars). 

  

	 	•	 	Taxi contract management. 

  

	 	•	 	“Antiloop” (transport service for everyone on the Site). 

  

	 	•	 	Bicycles. 

  

	 	•	 	Various ad hoc transport services for equipment and materials. 

  
 E-spir processing 
  
 Handling of E-spir (Electronic Spare Parts & Interchangeability Record). 
  
 Decentral storage 
  
 Stock control decentral storage. 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Service levels according to the following Site Performance indicators (definitions/abbreviations as defined in appendix): 

  

				
	 	  	Target

	 
	 Stock item related
	  	 	 
	 Stock availability
	  	> 93	%
	 Feedback Frustrated Issues
	  	100	%
	 Rush on time
	  	> 90	%
	 Normal delivery at next working-day after request
	  	> 85	%
	 % Rush of total requests
	  	< 5	%
		
	 Non stock item related
	  	 	 
	 Delivery on time
	  	> 95	%
	 > 3 weeks too late
	  	< 6	%
	 Feedback (too) late delivery
	  	> 90	%
	 Request on time
	  	> 85	% *)
		
	 	  	Target

	 
	 Quality related
	  	 	 
	 Without non-conformities
	  	> 98	%
	 Complaint follow up
	  	100	%

  

					
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	 	•	 	Service levels will be reviewed on a quarterly base 

  
 The following requirements will apply in order to meet the above mentioned service levels (definitions/ abbreviations as defined in Appendix 1):

  
 Stock item related 
  

	 	–	 	Breakdown maintenance (SAP reports ZPNC0100, MB costs as a percentage of Maintenance Breakdown + Maintenance Programmed + Maintenance Preventive cost) should not exceed 70% (actual
= 69%). This trend will be watched. A high percentage breakdown maintenance (usually) indicates increased workload for RCP with consequences for the (reduced) performance on provided service levels. 

  

	 	–	 	Material specifications should be clear and the particular SAP dialogue should be filled out completely. RCP can not be held responsible for delays in deliveries as a result of
unclear or incomplete order forms. 

  
 Non stock
item related 
  

	 	–	 	RCP should receive an E-SPIR not later than 3 month prior to the date of ordering to guarantee a timely delivery. Note: The delivery time of the equipment producer is not included
in these three month term. 

  

	 	–	 	RCP will receive the “Ready For Start Up”-signal within one month after start up in order to make an efficient processing for (for example) reservations for RCP possible.

  

	 	–	 	Specifications have to be clear and complete (follows form the related SAP view). Incomplete/ unclear specifications can lead to a delay in the delivery. 

 

	 	–	 	Participation RCP in the various projects in the PIP/PEP and in the kick-off meeting with the ‘stopteam’ (triggered by the availability of the ‘stop 5 years plan’). This is necessary for RCP to identify delivery times and
lift activities. 

  

	 	–	 	Requesters will always consult the delivery times on the Shell Wide Web (the ‘delivery-time booklet’); should requesters not have access to the ‘delivery time
booklet’ other means of information will be provided 

  
 Quality related 
  

	 	–	 	Buy back clause will be included in all (new future) contracts with suppliers of materials. 

  

	 	–	 	RCP will include a commitment in SAP for the relevant work-order number within one month after request for reparation of (from stock) delivered spares. 

  

	 	–	 	Specifications have to be clear and complete (follows form the related SAP view). Incomplete/ unclear specifications can lead to a delay in the delivery. 

 
 Value improvement/ costs related 
  

	 	–	 	VTA needs to be offered to RCP as soon as possible (within one month) after the equipment is not used anymore. This to enable RCP to efficiently deal with ‘dead stock’.

  

					
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 Firm Capacity Reservation 
  

	 	•	 	To be agreed during annual budget discussions. 

  
 Planning and nomination 
  

	 	•	 	Planning: 

  

	 	–	 	Materials planning (i.e. maintenance stops and projects) required in order to be able to provide indicated services 

  

	 	•	 	Nomination: 

  

	 	–	 	Purchase of goods can be ordered in the SAP order entry system for RCP, after an order is entered in SAP order entry system, cancelling-costs will be at Purchaser’s account.

  

	 	•	 	Curtailment procedure: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO Firm CAPACITY RESERVATION 
  

	 	x	Yes. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
 Mode of supply/delivery place 
  
 Delivery takes place at: 
  

	 	•	 	The Warehouse or. 

  

	 	•	 	on P/M location. 

  
 Measurement of supply quantity to Purchaser 
  
 SAP/HALS - reports, including: 
  

	 	•	 	Volumes storage SAP calculated and based on volume groups (in m3). 

  

	 	•	 	Movement from stock. 

  

	 	•	 	Requisition items/ Reservation (issue) items. 

  
 Title and risk 
  

	 	•	 	Dedicated spare parts with an individual value of NLG 5,000.- or greater: Title and risk transfer to Purchaser at receipt of payment by Purchaser. 

  

	 	•	 	Dedicated spare parts with an individual value of < NLG 5,000.-, shared spare parts and consumables: Title and risk transfer at delivery at the Purchaser’s plant(s) or at
collection by the Purchaser or other authorised persons, as the case may be. 

  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  

					
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 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈  90 days.
	  	 
	 x  Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈  90 days.
	  	 
	 x  Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

			
	  ̈  No:
	  	 
	       Yes:
	  	Upon termination any dedicated spare parts for whatever reason not yet owned by the Purchaser will be transferred and their cost charged to the Purchaser. These cost consist of the original
invoice value and a handling charge as described in 3.2 for ‘handling of stock’.

  

	[***] 	[Confidential Treatment Required] 

  

					
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  
 No. 
  

					
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 Appendix 1: List of definitions and abbreviations 
  

			
	BBT	  	 :        Buiten Bezette Tijden (After Normal Hours)

	CM	  	 :        Chemie Manager

	COM	  	 :        Criticism of Material

	E-SPIR	  	 :        Electronic Spare Parts & Interchangeability Record

	FI	  	 :        Frustrated Issue

	HTW	  	 :        High Tech Warehouse

	MB	  	 :        Maintenance Breakdown

	MM	  	 :        Moerdijk Manager

	MP	  	 :        Maintenance Programmed

	MRD	  	 :        Moerdijk

	MS	  	 :        Maintenance Shutdown

	MV	  	 :        Maintenance Preventive

	P/M - locatie	  	 :        Pernis/ Moerdijk location

	PEP	  	 :        Project Execution Plan

	PI	  	 :        Performance Indicator

	PIP	  	 :        Project Implementation Plan

	PMC	  	 :        Project Materialen Coördinatie

	RFSU	  	 :        Ready For Start Up

	RM	  	 :        Raffinage Manager

	ROS	  	 :        Required On Site

	SAP	  	 :        Systems Application Products

	SLA	  	 :        Service Level Agreement

	SNC-M	  	 :        Shell Nederland Chemie B.V. Moerdijk

	SNC-P	  	 :        Shell Nederland Chemie B.V. Pernis

	SNR	  	          Shell Nederland Raffinaderij B.V.

	SPACE	  	 :        Klachten registratie systeem (Complaint Register System)

	SSS	  	 :        Stock sponsorship

	TCOO	  	 :        Total Cost Of Ownership

	VTA	  	          Voorstel Tot Afvoer (Form for ‘disposal’ of equipment)

	RCT	  	 :        Refinary Contracting Procurement

  

					
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 Appendix 2: Definitions 
  

			
		
	Stock availability	  	 :        All stock reservations that can be immediately issued

		
	Feedback Frustrated Issues FI’s	  	 :        For frustrated issues (reservations not immediately available from stock) RCP will give a
100% feedback with the projected lead-time (measured by spot-check)

		
	Rush on time	  	 :        All reservations from stock, requested at 1500 (phone) and registered in
SAP.

		
	 	  	 Delivery on time:

		
	 	  	 •      On the Site within the next hour after the request was made

		
	 	  	 •      Moerdijk (and After Normal Hours) within the next two hours after the request was
made.

		
	 	  	 Above depending on AIM/MMS shuttle

		
	Normal delivery at next working day after request	  	 :        All reservations from stock, not requested at 1500. Target only for reservations that are
registered before 16:00 in SAP. The remaining 15% will be delivered the next day or feedback will be given. (measured by spot-check) on RCP expedition)

		
	Delivery on time	  	 :        Delivery within the agreed (requester/ Supplier) timeframe (measured in
warehouse)

		
	> 3 weeks too late	  	 :        % of all too late orders that are more than 3 weeks too late.

		
	Feedback (too) late delivery	  	 :        If delivery is after agreed timeframe, feedback will be given to requester. (measured by
spot-check)).

		
	Without non-conformities	  	 :        Registered number of non-conformities (in warehouse or on P-location) as a % of total
received deliveries. Non conformities will be measured by the number of received COM’s (Criticism Of Material)

		
	Complaint Follow up	  	 :        Follow up of complaints within agreed timeframe. Complaint via K/V form or SPACE. Default
timing is 30 days.

		
	Request on time	  	 :        A request is on time if at the moment of the request, attention is given to the normal
delivery time of the specific material.

  

					
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 Appendix 3: 
  
 [***] [Confidential Treatment Required] 
  

					
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 SCHEDULE 2037K

  

	14.	NAME OF SUMF ITEM 

  
 Contracting and procurement services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The department Site Contracting & Procurement delivers the following direct services: 
  

	 	•	 	Supply Category Management 

  

	 	–	 	Spend analyses, Co-ordination of Cross Functional Teams, Business Process Improvements, Commercial Contract Improvements; Supply Volume Improvements, Negotiations, Supplier
Management, Standardisation 

  

	 	•	 	Counter Budget Advice 

  

	 	–	 	Detailed cost calculations, Cost estimates, Expert analysis of pricing 

  

	 	•	 	Procurement Control and Contract Support 

  

	 	–	 	Tender office operations, Secretariat of Contract Board and Committees, Review and Appraisal of Procurement Process, Registration of Contracts, Development and maintenance of
Procurement controls in SAP system 

  
 In addition
to the services described above, the department Site Contracting & Procurement delivers the following indirect services, which are supportive to the direct services: 
  

	 	•	 	Market Intelligence 

  

	 	–	 	Development and maintenance of Norms and Standards, Market surveys for pricing, Development and maintenance of cost and price information systems 

  

	 	•	 	Vendor Management 

  

	 	–	 	Pre qualification and qualification of vendors. Vendor performance registration. Vendor audits and reviews. 

  

	 	•	 	Back-office support 

  

	 	–	 	Support to Supply Category Managers. Contract development and maintenance support. Buying support. 

  

	[***] 	[Confidential Treatment Required] 

  

					
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	[***] 	[Confidential Treatment Required] 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 Services provided are supplied
at the Site (and/or Moerdijk or externally if necessary). 
  
 Measurement of
supply quantity to Purchaser 
  
 All activities are recorded
via a time writing system, on which basis cost will be charged to Purchaser. Allocation of costs, in shared contracts, between the various purchasers, is based on the volumes in the underlying contracts. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable.  
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF: For contracts specifically dedicated to the Purchaser. 

  

	 	x	Long Term SUMF: All shared contracts. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

	 	 ̈	90 days. 

  

	 	x	 Other: no termination as long as SNC provide operating services under the Operating 

  

					
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Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating Agreement. 

  
 If Short Term SUMF, specify notice period for termination by Supplier:

  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 If Long Term SUMF,
specify notice period for termination by Purchaser: 
  

	 	x	3 years 

  

	 	 ̈	Other: 

  
 Partial termination 
  

	 	 ̈	No: 

  

	 	x	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2038K

  

	15.	NAME OF SUMF ITEM 

  
 Static engineering. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 General engineering support for static equipment, appendices and flare calculations. 
  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Planning and nomination: 

  

	 	–	 	In line with Annual Plan and Budget discussions. 

  

	 	•	 	Curtailment policy, including: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services are supplied at the
Site. 
  
 Measurement of supply quantity to Purchaser 
  
 All activities are recorded via a time writing system, on which basis cost
will be charged to Purchaser. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  

					
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 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

	 	 ̈	No: 

  

	 	x	Yes: 

  
 PRICING 
  
 Charges are based on the actual
number of hours spent at Purchaser’s request, which may include travel time. All hours actually spent are charged, whether or not they fall within normal office hours. Hours spent are charged at an hourly tariff. 
  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2039K

  

	16.	NAME OF SUMF ITEM 

  
 Technology support (RTS) and Quality Management (RQ) 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Technology support supplier shall: 
  

	 	•	 	Give advice with regard to statistics and experimental design. 

  
 Quality support supplier shall: 
  

	 	•	 	Take care of the publication of BBS documents. 

  

	[***] 	[Confidential Treatment Required] 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site. 
  
 Measurement of supply quantity to Purchaser

  
 All activities are recorded via a time writing system, on
which basis cost will be charged to Purchaser. 
  
 Title and risk

  
 Not applicable. 
  

					
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 Conformance requirements 
  

Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2040K

  

	17.	NAME OF SUMF ITEM 

  
 Refinery Instrumentation Process Control (RIPC) 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	 	•	 	Calibrated measuring instrument support (RIPC/1). 

  

	 	•	 	Maintenance engineering (instruments) (RIPC/1). 

  

	 	•	 	DCS/ PLC support (RIPC/2). 

  

	[***] 	[Confidential Treatment Required] 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site.  
  
 Measurement of supply quantity to Purchaser

  
 All activities are recorded via a time writing system, on
which basis cost will be charged to Purchaser. 
  
 Title and risk

  
 Not applicable. 
  

					
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 Conformance requirements 
  

Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈    90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈    90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2041K

  

	18.	NAME OF SUMF ITEM: 

  
 Central Management and Administration of Technical Documents. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The department Central Management and Administration of Technical Documents delivers the following direct services: 
  

	 	•	 	General services: 

  

	 	–	 	Administer all technical documentation with an R-, T- or TC number, by using EDOC CENTRAL. 

  

	 	–	 	To take in and administer all new technical documentation which arrives from Capital projects or Plant Changes. 

  

	 	–	 	Co-ordination of received and sent technical documentation for projects. 

  

	 	–	 	To implement all paper requisitions in SAP if the engineering contractor does not have the possibility to do so. 

  

	 	–	 	To make adjustments on official documents (own manpower or by using contractors), as requested by the document owners on documents like PEFS, GEFS, PUFS and Fire-fighting documents.
Adjustments should be handed over by the owners and be made visible using so called red and blue marks. 

  

	 	–	 	Administration of all documents like LDS (Line Designation Sheets), CLS (Classification Lists) and TKLS (Tanks Lists). 

  

	 	–	 	Administration and Management of all so-called EFD-menu’s (ACAD regulations) and all newly developed ACAD-menu’s. 

  

	 	–	 	Co-ordinate and manage all engineering contractors on the general standards and requirements for the Site centrally managed technical documents. 

  

	 	–	 	Delivering of various requirements like the Site Standard drawings, DEP GEN’s and previous DEP PERS’s i.e. exclusive Shell confidential information (Art. 11) which is not
directly accessible by the Purchaser. 

  

	 	–	 	Responsible for all co-ordination and conversion of large-scale digitising jobs for data and documentation (in advance for the conversion to Alliance/AIM). Digitising of
Supplier’s and Purchaser’s documents shall be done at approximately the same rate. 

  

	 	–	 	Manage and administer all construction and demolition permissions. Accompany construction inspection Rotterdam. 

  

					
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	 	–	 	Process and report all mutations in valuation of the Site, which will be used for Property tax reasons, and accompany all valuers on re-valuation jobs. 

  

	 	–	 	Delivering Earthwork Information Plans (KLIC-function) including advice for PBM. 

  

	 	–	 	Data management drains Petroleum Harbour. 

  

	 	–	 	Data management of leases and subleases for grounds, harbours and jetties. 

  

	 	–	 	Data management containment capacity including repair advice based on the WMb. 

  

	 	–	 	Data management deformation tanks, dwelling mounds including CPR/EMUAA/WMb tests and advice for measuring frequency and tank/mounding repair. 

  

	 	–	 	Database management “Environmental and Geotechnical soil affairs” including advice. 

  

	 	–	 	Mapping large and small parts of the Site, including buildings, plants etc. 

  

	 	–	 	Keeping up-to-date of all E/I-Datacom, Cables, Sewer-system, earthing technical papers and cable lists. 

  

	 	–	 	Delivering of digital undergrounds for engineering- and implementation-documents, plot plans, etc. 

  

	 	–	 	Process and administer various theme charts for beheersgroepen, etc. 

  

	 	–	 	Administration of all sewer inspection lists. 

  

	 	–	 	Administration of all geometrical-procedures (X-Y-Z relation) on the Site 

  

	 	–	 	Setting out new construction measurement and audits in the implementation phase. 

  

	 	–	 	Delivering detail/ profile measurements on Site for infrastructure services. 

  

	 	–	 	Taking tachygraphical measurements of land for preparation of basic charts. 

  

	 	–	 	Delivering of as-built measurement for the Earthwork procedure Pernis. 

  

	 	–	 	Keeping up social contacts with the Dutch land registry, Topographical Service, Municipal Harbour Company and the Municipal tax authority. 

  

	 	•	 	Specific services 

  

	 	–	 	In some cases, the department can take over the tasks of the engineering contractor, by filing all technical documentation in EDOC PROJECT, and loading the necessary TAG’s into
the SAP- and EDOC system. 

  

	 	–	 	Delivering geometrical assistance for studies, planning, engineering new construction projects and maintenance projects. 

  

	 	–	 	Offering deformation measurement for tanks, installations, plants, etc. 

  

	 	–	 	Offering measurements (gauge activities) in harbours and next to jetties. 

  

	 	•	 	Access to documents: 

  

	 	–	 	In the SAP/AIM system exclusive access will be provided to defined user groups only, one of which is the Purchaser. 

  

					
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 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	•	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	•	 	Not applicable. 

  

	 	•	 	Planning: 

  

	 	•	 	To be agreed during annual budget discussions. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site.  
  
 Measurement of supply quantity to Purchaser

  
 There will be a participation fee for participants, based
on the current 1999 manpower, for all general activities (including costs for PAM and EDOC). 
  
 All special activities are recorded via a time writing system, on which basis cost will be charged to Purchaser. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  

					
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 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈    90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈    90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

	 	 ̈	No: 

  

	 	x	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2042K

  

	19.	NAME OF SUMF ITEM: 

  
 Security Services, Reception Services, Crisis Management & Emergency Response Services and Fire Fighting Services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	 	•	 	Security services: 

  

	 	–	 	Access control at the gates. 

  

	 	–	 	Issue, administration and co-ordination of visitors-badges and keycards. 

  

	 	–	 	Security of objects, periphery and grounds on the Site. 

  

	 	–	 	Administration and issue of permits for temporary roadblocks and office accommodation. 

  

	 	–	 	Security surveillance, incl. inspections of temporary roadblocks, traffic control and supervision of compliance with relevant (traffic) laws. 

  

	 	–	 	Checks at the gates of incoming and outgoing supply and materials, and regular compliance checks of relevant laws (e.g. hazardous products). 

  

	 	–	 	Administration and investigation of theft, loss, destruction, defalcations, etc. 

  

	 	–	 	Linking-pin with public-services (e.g. police, fire department, Home Office, environmental bodies, etc.) 

  

	 	–	 	Administration and supervision of master keys for critical area’s, buildings and offices. 

  

	 	–	 	Co-ordination of all security activities (Incl. Security Control Room and Intercom). 

  

	 	–	 	Additional security inspections and surveillance during advanced alertness. 

  

	 	–	 	(Information) security advice (incl. risk analysis). 

  

	 	–	 	(Information) security audits, reviews and inspections. 

  

	 	–	 	Administration and investigation of damages. 

  

	 	•	 	Infrastructure services: 

  

	 	–	 	Infrastructural advice (i.e. roads, traffic, signs, etc.). 

  

	 	–	 	Maintenance of roads (department ROM) 

  

	 	–	 	Road maintenance authority (incl. lighting systems, signs, markings, etc.). 

  

	 	–	 	Escort of extraordinary transports. 

  

	 	•	 	Reception services 

  

	 	–	 	Access control (incl. visitors-badges and keycards). 

  

	 	–	 	Opening & closing rounds. 

  

	 	–	 	First aid. 

  

					
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	 	•	 	Crisis Management & Emergency Response services 

  

	 	–	 	Advice, training and co-ordination of Crisis Management & Emergency response 

  

	 	–	 	Co-ordination and communication of incidents, accidents and crisis (Incl. Security Control Room and Intercom) 

  

	 	–	 	First aid 

  

	 	–	 	Road blocks and diversions 

  

	 	–	 	Escort of ambulances and other external emergency response services & bodies 

  

	 	–	 	Co-ordination of site and/or building evacuations 

  

	 	–	 	Identification, administration and inspection of muster stations and escape routes 

  

	 	–	 	Availability, supervision and maintenance of the crisis centre 

  

	 	–	 	Organisation, co-ordination and supervision of emergency response and crisis management exercises 

  

	 	–	 	Administration and co-ordination of relevant EBB procedures 

  

	 	•	 	Fire-fighting services 

  

	 	–	 	General fire-fighting services (incl. gas and liquid leaks and spills) 

  

	 	–	 	Stand-by for potentially dangerous activities (e.g. flares) 

  

	 	–	 	Supply and maintenance of fire-extinguishers 

  

	 	–	 	Advice (incl. risk analysis) on fire fighting and fire alarm procedures and systems 

  

	 	–	 	Audits and inspections on fire fighting- and fire alarm systems (e.g. sprinkler systems, tank cooling systems, automatic fire alarm systems etc.) 

  

	 	–	 	Fire-watcher services 

  

	 	–	 	Linking-pin with fire fighting authorities (e.g. fire brigade) 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications (reference to other documents): 

  

	 	–	 	Not applicable. 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable. 

  

	 	•	 	Firm Capacity Reservation: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes (exclusions to this are mentioned in appendix 1, but only where mentioned optional). 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 DELIVERY TERMS AND CONDITIONS 
  
 Mode of supply/delivery place 
  
 Service provided are supplied at the Site and/or Moerdijk and/or Europoort.  
  
 Measurement of supply quantity to Purchaser 
  

For detailed information, see appendix 1. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF: Reference is made to appendix 1. 

  

	 	x	Long Term SUMF: Reference is made to appendix 1. 

  

	 	x	Sole Supplier SUMF: Reference is made to appendix 1. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈        90 days.
	 	 
		
	 x       Other:
	 	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.
	 	 
		
	 x       Other:
	 	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 If Long Term SUMF,
specify notice period for termination by Purchaser: 
  

	 	x	3 years 

  

	 	 ̈	Other: 

  
 Partial termination 
  

			
	  ̈        No:
	 	 
		
	 x       Yes:
	 	(ST SUMF Items and LT SUMF items in line with notice periods as explained above )

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2043K

  

	20.	NAME OF SUMF ITEM 

  
 Office Services (including Catering and Office Rental). 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	 	•	 	Food and Beverages: 

  

	 	–	 	Catering : Lunches via counter with key-card/key-card management. 

  

	 	–	 	Beverage : Coffee/tea/chocolate/hot water. 

  

	 	–	 	Candy : General sweets and soft drinks. 

  

	 	•	 	Office rental (included in office rental, are the following services): 

  

	 	–	 	Handyman. 

  

	 	–	 	Cleaning of the offices. 

  

	 	–	 	Maintenance and Utilities of the buildings. 

  

	 	–	 	Emergency key-service. 

  

	 	–	 	Usage of the meeting rooms. 

  

	 	–	 	Insurance of the office building. 

  

	 	–	 	All property taxes. 

  

	 	–	 	Standard office inventory. 

  

	 	–	 	Inclusive handyman and installing of PC’s and telephone. 

  

	 	–	 	Co-ordination HVAC (Heating, Venting, Air Conditioning) activities. 

  

	 	•	 	Office supply. 

  

	 	–	 	Standard office inventory per cabinet. 

  

	 	•	 	Copiers and paper. 

  

	 	–	 	Basic copiers (A3 / A4), Boxes of plain paper. 

  

	 	•	 	Reproduction. 

  

	 	–	 	Ordering/expediting / delivery. 

  

	 	•	 	Post. 

  

	 	–	 	Receipt, sorting, delivery to central point. 

  

					
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	 	•	 	Library 

  

	 	–	 	Books, ordering/via post delivery. 

  

	 	•	 	Temporarily office 

  

	 	–	 	Ordering/expediting/delivery. 

  

	 	•	 	Electronic Document Management 

  

	 	–	 	Data processing. 

  

	 	•	 	Service Desk (included in office rental tariff). 

  

	 	–	 	Telephone operator services. 

  

	 	–	 	Update (electronic) telephone guide. 

  

	 	–	 	Corporate fax and e-mail (corporate mailbox). 

  

	 	–	 	Archive storage facilities. 

  

	 	–	 	Meeting rooms with overhead / flip over. 

  
 VOLUMES AND SPECIFICATIONS 
  

	 	•	 	Specifications: 

  

	 	–	 	Reference is made to specific contracts as mentioned in paragraph 6.5 (dependencies). 

  

	 	•	 	Volumes: 

  

	 	–	 	Short term contracts, annual planning of program in consultation with Purchaser. 

  

	 	–	 	Office rental, terms to be agreed with Supplier. 

  

	 	–	 	Catering, terms to be agreed with Supplier. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	x	Yes (only for Office rental on Site). 

  

	 	x	No (all other services). 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/ delivery place 
  
 Services provided are supplied
at the Site and/or Moerdijk and/or externally if necessary.  
  
 Measurement of supply quantity to Purchaser 
  
 See article 8.  
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 Dependencies 
  
 Partly on contractors. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF: Reference is made to appendix 1. 

  

	 	x	Long Term SUMF: Reference is made to appendix 1. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 In appendix 1, the category of SUMF is defined per service item. For the specific categories mentioned, the following duration periods apply. 

 
 If Short Term SUMF, specify period for termination by Purchaser:

  
  

			
	  ̈        90 days.

		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.

		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 If Long Term SUMF,
specify notice period for termination by Purchaser: 
  

	 	x	3 years 

  

	 	 ̈	Other: 

  
 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  

	[***] 	[Confidential Treatment Required] 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 3
	  	 

	[***] 	[Confidential Treatment Required] 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 4
	  	 

	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS (ARTICLE 7.2) 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	[***] 	[Confidential Treatment Required] 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 6
	  	 

	[***] 	[Confidential Treatment Required] 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 7
	  	 

  
 SCHEDULE 2050K

  

	21.	NAME OF SUMF ITEM 

  
 Human Resource Services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier  
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The department Site Human Resources delivers the following services: 
  

	 	•	 	Trade Union and Works council services 

  

	 	–	 	Formulation and implementation of remuneration and other HR policies including negotiation of collective labour agreement (CAO) and implementation of the outcome of these CAO
negotiations. 

  

	 	–	 	Relationship with the Trade Unions. 

  

	 	–	 	Works council relationship (= OR), including preparation of negotiations with the works council, implementation of the outcome of the negotiations with the works council,
preparation of request for advice or consent and other proposals for reorganisations etc., the introduction or change of policies and regulations, personnel work schedules, etc. 

  

	 	–	 	Administrative and organisational support to members of the works council. 

  

	 	•	 	Personnel Administration services 

  

	 	–	 	Consultation for employees covering occupational social work issues. 

  

	 	–	 	Structuring & Control of the SAP HR PD functionality. 

  

	 	–	 	Handling of individual personnel issues, including industrial disability (WAO and IVP) and disciplinary matters. 

  

	 	•	 	Organisational advice and management information services 

  

	 	–	 	Manpower benchmark studies. 

  

	 	•	 	Provide the Site personnel management information. The following services/ donations will be directly charged to SNC Foundation (refer to paragraph 8 of this schedule):

  

	 	–	 	Botlek bus. 

  

	 	–	 	Travel allowance operating staff. 

  

	 	–	 	Subsidy Botlek ferry. 

  

	 	–	 	Fee VC Rijnmond. 

  

	 	–	 	Training & Courses former SNR/ SNC employees. 

  

	 	–	 	Contribution for the anniversary evening of Supplier and SNC personnel. 

  

	 	–	 	Contribution Te Werve. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	 	–	 	Donations to Trade unions (including AWVN, VNO/ NCW, GBIO). 

  

	 	–	 	The donation to the Shell music band. 

  

	 	–	 	Donation Shell-football tournament. 

  

	 	–	 	Pension provision for former Troost-employees. 

  

	 	–	 	Anniversary remember Articles. 

  

	 	–	 	Gasoline discount. 

  

	 	–	 	Costs for “Borgstelling”. 

  

	 	–	 	University/ school Scholarships. 

  

	 	–	 	Insurance Kroller, SMS Costs. 

  
 VOLUMES AND SPECIFICATIONS 
  
 The Human Resource services will be provided to the same standards as are applicable at all other Shell sites in the Netherlands. 
  

	 	•	 	Specifications: 

  

	 	–	 	The Human Resource services are in accordance with Dutch law and the National Personnel Guide for Shell companies containing specific arrangements and/or terms of employment which
are categorised as termed mutual rights and obligations under the individual employment contract (these apply only for Shell employees). Also there are other staff amenities and guidelines, including some statutory provisions and house rules. Apart
from the nation-wide arrangements and/or terms of employment applicable at all Shell sites in the Netherlands, there are also a number of supplementary local Site arrangements. Some form part of a nation-wide framework, others are quite separate.
They are referred to the documentation for their specific category. 

  

	 	–	 	Several provisions, which are laid down elsewhere, may be effective for employees covered by a collective labour agreement (CAO) or expatriates on net terms and staff in salary
groups higher than 1. This is indicated as such at important points. Otherwise, they are referred to the documentation for their specific category (CAO booklets, Expatriate Personnel Policies Manual, etc.). 

  

	 	–	 	Manpower studies in accordance with Shell Group guidelines for Manpower benchmark studies and personnel management information (Shell Manpower index, etc.) 

 

	 	•	 	Volumes: 

  

	 	–	 	Not applicable 

  

	 	•	 	Planning: 

  

	 	–	 	To be agreed during Annual Plan and Budget discussions 

  
 PURCHASER’S TOTAL REQUIREMENT 
  

	 	x	Yes, as long as SNC provide operating services under a separate Operating and Maintenance Services Agreement; otherwise: No. 

  

	 	 ̈	No. 

  

	 	 ̈	Not applicable. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 DELIVERY TERMS AND CONDITIONS 
  
 Mode of supply/delivery place 
  
 The services provided are supplied at the Site (and Moerdijk) or externally if necessary 
  
 Measurement of supply quantity to Purchaser : 
  
 Different allocation methods. Allocation of costs is based on the average amount of employees in the underlying year. Other
activities are recorded via a time writing system, on which basis cost will be charged to Purchaser. 
  
 Title and risk 
  
 Not
applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

			
	 x       Short Term SUMF.

	
	  ̈        Long Term SUMF.

	
	  ̈        Sole Supplier SUMF.

  
 Initial duration of
SUMF 
  
 If Short Term SUMF, specify period for
termination by Purchaser: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  

			
	 	  	 

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

			
	 x       No:
	  	 
		
	  ̈        Yes:
	  	 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are:  

  

	 	x	No. 

  

					
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 SCHEDULE 2052K

  

	22.	NAME OF SUMF ITEM 

  
 Public relations services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The department Site Public Relations delivers the following services: 
  

	 	•	 	Public relation services: 

  

	 	–	 	Interact with press, media and stakeholders (donation and sponsoring, giving input and writing articles, etc.) 

  

	 	–	 	Managing Public Relations response in emergency cases 

  

	 	–	 	Maintain contact with Group PR 

  

	 	–	 	Advising on PR matters 

  

	 	–	 	Administrator and control of the presents which can be given to business acquaintances 

  

	 	–	 	Organisation of business visits and events 

  

	 	•	 	Database management of PR articles (including videos, photographs, slides, brochures and all other materials). Intercom and Pernis / Moerdijk television: 

 

	 	–	 	Issuing of the Site Bulletin and Intercom 

  

	 	–	 	Responsible for Pernis Television 

  

	 	–	 	Responsible for Pernis Internet Web Site 

  
 VOLUMES AND SPECIFICATIONS 
  
 The Public Relations services will be provided to the same standards as are applicable at all other Shell sites in the Netherlands. 
  

	 	•	 	Specifications (reference to other documents): 

  

	 	–	 	The Public Relations services are in accordance with the Shell Business Communication Procedures, specifically the Shell Group Public Affairs Policy and Goals, and the Shell
Nederland Public Affairs Policy and Goals. 

  

	 	–	 	Shell standards as mentioned in the note “De richtlijnen voor mediacontacten en communicatie bij calamiteiten Shell- maatschappijen in Nederland (note of Shell Nederland
(Algemene Zaken) d.d. 26 May 1997). 

  

	 	•	 	Volumes: 

  

	 	–	 	Not applicable 

  

					
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	 	•	 	Firm Capacity Reservation: 

  

	 	•	 	To be agreed during Annual Plan and Budget discussions 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The services provided are
supplied at the Site and/or Moerdijk or externally if necessary.  
  
 Measurement of supply quantity to Purchaser 
  
 Different allocation methods. Allocation of costs is based on the average amount of employees in the underlying year. Special activities are recorded via a time writing system, on which basis cost will be charged to Purchaser. Site visits
charged via fixed amounts. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable.  
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 If Short Term SUMF, specify notice period for termination by Supplier: 
  

			
	  ̈        90 days.
	  	 
		
	 x       Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial termination

  

	 	x	No: 

  

	 	 ̈	Yes: 

  
 PRICING 
  
 Pricing structure and prices per item

  

	 	•	 	Public relations services 

  

	 	–	 	The allocation of costs of the public relations services, is based on number of staff as a percentage of Supplier personnel, SNC Pernis personnel (including personnel working/
operating for third parties) and Third Parties receiving this service. 

  

	 	–	 	Intercom and Pernis/Moerdijk television, is based on the allocation key SNR personnel, SNC Pernis and SNC Moerdijk personnel (including personnel working/operating for Third
Parties) and Third Parties receiving this service. 

  

	 	•	 	Organisation of business visits and events. 

  

	 	–	 	There is a flat charge for the organisation of business visits and events. 

  

	 	•	 	All other services of PR (projects) 

  

	 	–	 	Cost allocation on the basis of an hourly rate. 

  
 Charges include depreciation and capital charge for SUMF Assets. 
  

SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2053K

  

	23.	NAME OF SUMF ITEM: 

  
 Legal Services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 The department Site Legal Services delivers the following services: 
  

	 	•	 	Dutch and EC employment, social and pensions law. 

  

	 	•	 	Acquisition and disposal of shares and corporate assets. 

  

	 	•	 	Technology, technical, commercial and other service agreements. 

  

	 	•	 	Construction law. 

  

	 	•	 	Information and computing law. 

  

	 	•	 	Environmental law. 

  

	 	•	 	Dutch and EC competition law (including compliance). 

  

	 	•	 	Investment protection and international dispute settlement. 

  

	 	•	 	Control of US jurisdictional exposure. 

  

	 	•	 	International commercial law (trading of oil/products, gas, chemicals and coal). 

  

	 	•	 	International and multi-party Investment Projects including joint ventures. 

  

	 	•	 	Contacts with the Chamber of Commerce in the Netherlands. 

  
 VOLUMES AND SPECIFICATIONS 
  
 The Site Legal Services will be provided to the same standards as are applicable at all other Shell sites in the Netherlands. 
  

	 	•	 	Specifications: 

  

	 	•	 	Services provided are in conformance with Dutch legal requirements. Department operates within the Shell business principles. 

  

	 	•	 	If legal resources are required which are not available within the legal department, the legal advice department will arrange to obtain them from another syndicate in the Shell
Group or from outside counsels, as appropriate. 

  

	 	•	 	Volumes and Firm Capacity Reservation: 

  

	 	•	 	Not applicable. 

  

	 	•	 	Planning and nomination: 

  

	 	•	 	To be agreed during Annual Plan and Budget discussions. 

  

					
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	 	•	 	Curtailment policy: 

  

	 	–	 	Not applicable. 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/ delivery place 
  
 The Services provided are
supplied at the Site and/or Moerdijk and/or externally if necessary. 
  
 Measurement of supply quantity to Purchaser 
  
 All activities are recorded via a time writing system, on which basis cost will be charged to Purchaser. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  
 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	 ̈    90 days.	  	 
		
	x    Other:	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	 ̈    90 days.	  	 
		
	x    Other:	  	no termination as long as SNC provide operating services under a separate Operating and Maintenance Service Agreement (OMSA) of equal date; if and when the Purchaser terminates the OMSA the
Supplier can terminate with 90 days notice to end of the operating services by SNC

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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 Partial termination 
  

			
		
	         No:
	    	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.
		
	  ̈   Yes:
	    	 

  
 PRICING 
  
 Charges are based on the actual number of hours spent, which may include
travel time. All hours actually spent are charged, whether or not they fall within normal office hours. Hours spent are charged at an hourly tariff, which include lawyers’ salaries, the costs of the internal support staff and Site overheads.

  
 The services by outside counsels will be charged to Purchaser
at cost. 
  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2055K

  

	24.	NAME OF SUMF ITEM 

  
 Environmental & Site Planning affairs. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	 	•	 	Act as liaison between the Purchaser and public authorities about environmental issues and co-ordinate & advise on permit applications, changes, notifications, etc.

  

	 	•	 	Report to public authorities and to Shell International on environmental performance. 

  

	 	•	 	Act as gate keeper and liaison with public authorities for developing environmental & Site planning issues and inform management accordingly. 

  

	 	•	 	Advise Purchaser about permit obligations, ISO-14001 issues and environmental affairs in general. 

  

	 	•	 	Maintain contacts about environmental & spatial planning issues with NGO’s, industry associations and other industries. 

  

	[***] 	[Confidential Treatment Required] 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

 20 FTE
= Full Time Equivalent 
  

					
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	  	 1
	  	 

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/delivery place 
  
 The Services provided are
supplied at the Site and/or Moerdijk or externally if necessary. 
  
 Technical information and process data to be supplied by Purchaser in order to be able to give advise. 
  
 Measurement of supply quantity to Purchaser 
  
 All activities are recorded via a time writing system, on which basis cost will be charged to Purchaser. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  
 Dependencies 
  
 Not
applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

	 	 ̈	90 days. 

  

			
	 x       Other:
	    	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

	 	 ̈	90 days. 

  

			
	 x       Other:
	    	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  

					
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	  	 2
	  	 

 Partial termination 
  

	 	x	No: 

  

	 	 ̈	Yes: 

  
 PRICING 
  
 Charges are based on the actual
number of hours spent, which may include travel time. All hours actually spent are charged, whether or not they fall within normal office hours. 
  
 EBB will charge their fees directly to the Purchaser. 
  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are;

  

	 	x	No. 

  

					
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 SCHEDULE 2057K

  

	25.	NAME OF SUMF ITEM 

  
 Safety, health & occupational hygiene services. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  

	 	•	 	Arbo Services according to Dutch legal Health & Safety requirements: 

  

	 	–	 	Sickness absence advise. 

  

	 	–	 	Work and workplace related safety, health & occupational hygiene consulting-hours. 

  

	 	–	 	Periodic medical examination. 

  

	 	–	 	Safety, health & occupational hygiene risk assessment study. 

  

	 	–	 	Recruitment medical examination. 

  

	 	•	 	Other Arbo Services: 

  

	 	–	 	First-aid. 

  

	 	–	 	“Verbandkamer”. 

  

	 	–	 	Incident registration and reporting. 

  

	 	–	 	Advise on health & safety management systems (< 1 hour working time). 

  

	 	–	 	Advise on safe handling of chemicals (workers safety data sheets). 

  

	 	•	 	Non Arbo Services: 

  

	 	–	 	Advise on health & safety management systems (> 1 hour working time). 

  

	 	–	 	Incident investigation. 

  

	 	–	 	Health and safety audit. 

  

	 	–	 	Occupational hygiene advise. 

  

	 	–	 	Advise on work organisation. 

  

	 	–	 	Physiotherapy. 

  

	 	–	 	Advise on ionising radiation. 

  

	 	–	 	Advise on ergonomics. 

  

	 	–	 	Advise on safe handling of asbestos. 

  

					
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	[***] 	[Confidential Treatment Required] 

  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  
 DELIVERY TERMS AND CONDITIONS 
  
 Mode
of supply/ delivery place 
  
 Services provided are supplied
at the Site and/or Moerdijk and/or externally if necessary.  
  
 Measurement of supply quantity to Purchaser 
  
 All Arbo activities are charged on the basis of the number of employees. 
  
 All Non Arbo activities are recorded via a time writing system; on the basis of this system costs for projects are charged to Purchaser. Time-writing sheets are accessible for auditing. 
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 

	21	FTE = Full Time Equivalent 

  

					
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 Dependencies 
  
 Not applicable. 
  
 CATEGORY OF SUMF 
  

	 	x	Short Term SUMF (for non ARBO-services). 

  

	 	x	Long Term SUMF (all ARBO-services). 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify period for termination by Purchaser: 
  

			
	  ̈    90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term SUMF,
specify notice period for termination by Supplier: 
  

			
	  ̈    90 days.
	  	 
		
	 x    Other:
	  	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 If Long Term SUMF,
specify notice period for termination by Purchaser: 
  

	 	x	3 years 

  

	 	 ̈	Other: 

  
 Partial termination 
  

	 	x	No:         not possible for specific Arbo-services. 

  

	 	x	Yes:       possible for projects (Non Arbo-services).  

  

	[***] 	[Confidential Treatment Required] 

  

					
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  

					
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 SCHEDULE 2071K

  

	26.	NAME OF SUMF ITEM 

  
 Operating (manufacturing related) IT services and system development. 
  
 PURCHASER/SUPPLIER 
  
 Purchaser 
  
 Kraton Polymers Nederland B.V. 
  
 Supplier 
  
 Shell Nederland Raffinaderij B.V. 
  
 DESCRIPTION OF SUMF ITEM 
  
 Operational IT services 
  
 Are based on the T-20 process as described in the IT Activities Model (ref. 1) and adapted for the ISO 9001 certified quality system called:
“Bedrijfs Beheers Systeem (BBS)” (ref. 2). 
  
 The
implementation of the service is handled via a 1st, 2nd and 3rd Line Support
mechanism as follows: 
  

	 	1st	Line covers call registration, handling (escalation to 2nd Line) and progress control by a central Application Support Desk in the RIM department. 

  

	 	2nd	Line covers problem management, fallback/recovery management, application-performance monitoring, application configuration and testing, user assistance &
training, change management and ‘service level’/contract management executed by a group of Application Managers in the RIM department. 

  

	 	3rd	Line covers breakdown & planned maintenance, application enhancements and new developments executed by departments/organisations (called: Service Providers)
outside the RIM department. The major service providers for the applications described in this document are: SNR-RIM, SSI (Shell). 

  
 Application portfolio management 
  
 Application portfolio management is part of the T-05 and T-15 procedures in the information support process and comprises of: 
  

	 	•	 	To develop maintenance strategies for running applications 

  

	 	•	 	To develop a 5 year plan for new applications and major changes in existing ones. 

  

	 	•	 	To allocate resources and means for the above mentioned 5 year plan in conjunction with budget holders. 

  
 All above mentioned items will be reviewed on an annual basis and prior to budgeting activities.  
  
 Application maintenance 
  

	3.3.1	  Preventive maintenance 

  
 Preventive maintenance is planned in advance and consists of three activities: 
  

	 	•	 	Regular maintenance, carried out on a frequent basis. 

  

	 	•	 	Maintenance as a result of anticipated changes in technical and/or functional requirements. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	 	•	 	Maintenance related to new releases. 

  

	3.3.2	  Breakdown maintenance 

  
 Initiated by technical of functional defects. Call registration of defects is handled by the RIM application manager (see IB list). 
  

	3.3.3	  3rd line support

  
 Answering of questions on
operational problems by the application administration. 
  
 Consulting and
other non standard services 
  
 On request. 
  
 Standard of service 
  

	 	1.	Subject to 2., 3. and 4. below, the Supplier shall use its Reasonable Commercial Efforts to provide the services to the Purchaser in a reasonable, workmanlike manner consistent with
and to a standard no lower than that to which such services were provided immediately prior to the Effective Date. 

  

	 	2.	In any event, the Supplier shall not be obliged to provide the services at any time to a standard higher than that to which similar services are provided to the retained Shell Group
from time to time. 

  

	 	3.	The Supplier shall not be liable for any loss, damage, cost or expense due to any Service being interrupted, prevented, postponed, delayed, limited, inadequate or curtailed due to:

  

	 	•	 	Force Majeure or other unforeseen event, emergency or circumstance beyond the control of the Supplier and regardless of the length of time for which such supervening state of
affairs continues; 

  

	 	•	 	good cause or routine or general maintenance, inspection, servicing, repair, renewal or replacement, provided that the Supplier gives to the Purchaser reasonable prior notice
thereof; or 

  

	 	•	 	emergency maintenance, inspection, servicing, repair, renewal or replacement. 

  

	 	4.	The Supplier undertakes that, if it experiences any shortage, interruption, delay, inadequacy or limitation in the availability of any of the services (by reason of Force Majeure,
any other event or state of affairs specified in 3 above, or otherwise) and is unable to fulfil all the requirements of the Purchaser therefor, the Supplier shall ensure that the Purchaser is treated no less favourably than any of the businesses of
the Supplier in the allocation by the Supplier between such businesses and the Purchaser of such services which it remains able to provide having regard to all the circumstances. 

  

	 	5.	At the Purchaser’s sole cost, the Supplier shall use its reasonable endeavours to obtain all third party consents necessary to provide the services during the service period.

  

	 	6.	The Supplier shall not be obliged to provide any service (or part thereof) for which such consents have not been obtained or have been refused, and may, without liability, terminate
the provision of any service with immediate effect in the event that any claim that the provision of such services requires the consent of a third party. 

  

	 	7.	Provided that the Supplier has compiled with its obligations under 5. above, the Purchaser shall indemnify the Supplier against all liabilities, costs and expenses arising from any
claim that the provision of the services requires the consent of a third party. 

  

					
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 Overview 
  

									
	 Area

	  	Plant
Kraton

	  	Maint.

	  	Total

	  	 Remarks

	 Maintenance (excl. Alliance)
	  	 	  	 	  	 	  	 
	 AIM-old
	  	 	  	X	  	X	  	 
	 Eng. Cluster
	  	 	  	X	  	X	  	 
	 IBIS
	  	X	  	 	  	X	  	 
	 PICLASSO
	  	 	  	X	  	X	  	 
					
	 Maintenance (Alliance)
	  	 	  	 	  	 	  	 
	 Alliance Investment
	  	X	  	 	  	X	  	 
	 Alliance Operating
	  	X	  	 	  	X	  	 
	 Beheer Alliance SNR
	  	X	  	 	  	X	  	 
	 Alliance TPA ex SNR
	  	X	  	 	  	X	  	 
	 Alliance FCP SupportSupp.
	  	X	  	 	  	X	  	 
					
	 Desktop
	  	 	  	 	  	 	  	 
	 Fee SNR datanetwork
	  	X	  	X	  	X	  	 
	 SNR fee appl.supp. desktop
	  	X	  	X	  	X	  	 
					
	 Fee SNR datanetwork for technologists
	  	 	  	 	  	X	  	 
					
	 Other
	  	 	  	 	  	 	  	 
	 SBA
	  	 	  	X	  	X	  	 
					
	 General Site IT
	  	 	  	 	  	X	  	e.g. Site entry system; share in Site IT costs

  
 SERVICE SPECIFICATIONS

  

									
	 Service

	  	 Service level

	  	 Start of work
*1

	  	 Fix of Escalation
 *2

	  	 Work hours
 *3

	 None
	  	0	  	n.a.	  	n.a.	  	n.a.
	 Best Endeavour
	  	1	  	a.s.a.p.	  	within 5 days	  	normal working hours
	 Basis
	  	2	  	 within 4
 working hours
	  	within 12 hours	  	normal working hours
	 Premium
	  	3	  	 within 1
 working hours
	  	within 8 hours	  	*4
	 Custom
	  	4	  	*4	  	*4	  	*4

  

	*1	Maximum time between the call and the commence of the repair activity. 

  

	*2	Maximum time between call and fix of the escalation. 

  

	*3	Normal working hours are between 09.00 - 17.30 hours local time at working days unless specified otherwise. 

  

					
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	*4	To be specified in this schedule per service/application. 

  
 Services are provided at the following service levels for the below mentioned applications. 
  

											
	 Application/service

	  	3.1

	  	3.2

	  	3.3.1

	  	3.3.2

	  	3.3.3

	 PAM & EDM
	  	1	  	ü	  	1	  	2	  	ü
	 CBA
	  	1	  	ü	  	0	  	0	  	ü
	 QMI, PICLASSO, IBIS (& other systems to be replaced by SAP)
	  	1	  	ü	  	0	  	1	  	ü
	 HALS (interface with SAP)
	  	1	  	ü	  	1	  	2	  	ü
	 SAP
	  	1	  	ü	  	1	  	2	  	ü
	 AIM
	  	1	  	ü	  	1	  	2	  	ü
	 RTA
	  	1	  	ü	  	0	  	1	  	ü
	 CVGM
	  	1	  	ü	  	1	  	1	  	ü
	 TACSY & TACMO
	  	1	  	ü	  	0	  	1	  	ü
	 MEDIS
	  	1	  	ü	  	0	  	2	  	ü
	 Other IB listed systems; category ‘STR’
	  	1	  	ü	  	1	  	2	  	ü
	 Other IB listed systems; category ‘SAP’
	  	 	  	ü	  	0	  	1	  	ü
	 Other IB listed systems; category ‘UNSUP’ or ‘TBD’ or ‘DEL’
	  	1	  	ü	  	0	  	0	  	—  
	 Management Information Systems (BCCA05, -09, -12, -17, BCFA19,
 -21, -35, BCKA05; BCQA02, BCBA01,
 BCCA04, BCCJ03, BCDA22, BCGA12, BCMA04)
	  	1	  	 	  	0	  	1	  	ü
	 Voorraadadministratie (BCHA10)
	  	1	  	 	  	0	  	1	  	ü

  
 Descriptions of the
above mentioned systems and services are laid down in “Handbook BBS Informatie Ondersteuning Niveau 3, nr. 01.01.0001” and “handboek Informatie ondersteuning Version D jan 99 report 09.00.0000”. A copy can be provided on request.

  
 On a quarterly basis, the number of requests for services
3.2.1 and 3.2.2 and the realised service levels will be reported per application. 
  
 PURCHASER’S TOTAL REQUIREMENT UP TO FIRM CAPACITY RESERVATION 
  

	 	 ̈	Yes. 

  

	 	x	No. 

  

	 	 ̈	Not applicable. 

  

	6.	DELIVERY TERMS AND CONDITIONS 

  
 Mode of supply/delivery place 
  
 Remote or at location if necessary. 
  

					
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 Measurement of supply quantity to Purchaser 
  
 Actual man hours.  
  
 Title and risk 
  
 Not applicable. 
  
 Conformance requirements 
  
 Not applicable. 
  
 Dependencies 
  
 As applicable for the specific services (Certain services provided by RIM
are contracted out to external contractors). 
  
 CATEGORY OF SUMF

  

	 	x	Short Term SUMF. 

  

	 	 ̈	Long Term SUMF. 

  

	 	 ̈	Sole Supplier SUMF. 

  
 Initial duration of SUMF 
  
 If Short Term SUMF, specify notice period for termination by Purchaser: 
  

			
	  ̈        90 days
	 	 
		
	 x       Other:
	 	no termination as long as SNC provide operating services under the Operating Agreement; the Purchaser can terminate with 90 days notice in conjunction with the termination of the Operating
Agreement.

  
 If Short Term
SUMF, specify notice period for termination by Supplier: 
  

			
	  ̈        90 days
	 	 
		
	 x       Other:
	 	no termination as long as SNC provide operating services under the Operating Agreement; if and when the Purchaser terminates the Operating Agreement the Supplier can terminate with 90 days
notice prior to the date of termination of the Operating Agreement.

  
 Partial
termination 
  

			
	  ̈        No:
	 	 
		
	 x       Yes:
	 	RIM works according to European rules provided by Shell Europe Oil Products (SEOP) and therefore claims the right to terminate services and maintenance of applications which will become
obsolete for SNR. RIM will respect reasonable notice period for termination and if required support transition of the application to SNC CIM. Conditions and timetables to be mutually agreed on a case by case basis.

  

					
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	[***] 	[Confidential Treatment Required] 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  

	 	x	No. 

  
 SPECIAL PAYMENT TERMS 
  

	 	 ̈	Yes, other special provisions are: 

  
 On a quarterly basis, actual costs will be settled automatically via “SAP werkorder system”. 
  

	 	x	No. 

  
 OTHER 
  

	 	•	 	The scope of this Schedule will be reviewed and adjusted annually. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
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	 	•	 	The services described above are complementary to the IT services by Shell Chemicals Ltd (SCL) to the Purchaser and/or Affiliates of the Purchaser under a Transitional IT Service
Agreement. In the event that either Party discovers that a certain service or aspect of a service under the Agreement is covered by the agreement with SCL, the Party will notify the other Party in writing and without delay. The Supplier will then
discontinue such service or aspect of service 14 days after such notification. From the day of notification until its discontinuation there will be no Charges by the Supplier to the Purchaser for such service or aspect of service.

  
 References 
  

	 	(1)	IT Activities Model (ITAM). Version 1.0. March 1995. Author: SIPC-ICA/1 Report No: IC94-126. 

  

	 	(2)	Handboek Informatie Ondersteuning. Version: D. January 1999. Owners: SNC-CIM, SNR-RIM. Report: 09.00.0000. 

  

					
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	[***] 	[Confidential Treatment Required] 

  

					
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	[***]	 [Confidential Treatment Required] 

  

					
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	[***]	 [Confidential Treatment Required] 

  

					
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	[***]	 [Confidential Treatment Required] 

  

					
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 SCHEDULE 4: CURTAILMENT
PROCEDURES 
  
 Site document RDU.01.1700 dated 01.04.99 covers communication
for emergency situations when the supply of major utilities, for example steam, electricity and instrument air, falls below the combined consumption of all consumers on the Site. The document will be available to the Purchaser. 
  
 Once a steady state situation has been achieved with the shortfall of a SUMF Item continuing,
the allocation of a SUMF Item, including utilities, by the Supplier will be based on the considerations spelled out in Articles 8. of the Agreement and on the principle of equal treatment of all consumers on the Site. Basis for allocation of a
particular SUMF Item, including utilities, shall be the actual average consumption over the 12 full calendar months preceding the month in which the curtailment or allocation occurs, corrected for the effects from plant turnarounds and/or cases of
Force Majeure. 
  
 Site document RDU.01.1700 may be amended and/or complemented
from time to time. Allocation of selected utilities will be described in specific Site documents. 
  
 The Purchaser will be consulted before any significant changes to curtailment or allocation procedures are being implemented. 
  

					
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 SCHEDULE 5: JOINT
OPERATING COMMITTEE AND STEERING 
 COMMITTEE 
  

	•	 	The Joint Operating Committee shall be composed of the Purchaser’s Representative and the Supplier’s Representative. In addition, any other person requested to attend by
any of the Supplier’s Representative and the Purchaser’s Representative shall attend at and report to Joint Operating Committee meetings. 

  

	•	 	The Joint Operating Committee shall: 

  

	 	(A)	monitor the preparation of the Annual Plan and Budget; 

  

	 	(B)	unless practical reasons necessitate direct contact between Purchaser and Supplier, meet to discuss: 

  

	 	(i)	changes to the SUMF Items; 

  

	 	(ii)	modification of the Plans; Annual Plans and Budget 

  

	 	(iii)	notification of any relevant instructions related to the use and modification of the Plant; 

  

	 	(iv)	changes to documented Site methods, procedures and guidelines, whether expressly mentioned in Schedule 2 of the Agreement or not, which have for Supplier foreseeable significant
impact on the current operation of the Purchaser’s assets before such changes are being implemented; and 

  

	 	(v)	any other matters which need to be discussed. 

  

	 	(C)	request any actions from the Supplier necessary for the supply of SUMF Item and for the safe and appropriate use of the Plant subject to the cost impact referred to in paragraph (G)
below. 

  

	 	(D)	identify any obstacles to meet the Purchaser’s requests. 

  

	 	(E)	identify any need for improvement of the provision of SUMF Item, cost targets or assets utilisation. The Joint Operating Committee shall define the actions required to meet the
identified improvements within the framework of the Purchaser’s operation processes used in similar operations or any other industry standards agreed between the Parties pursuant to the Agreement. 

  

	 	(F)	provide support for the implementation of any major projects for which SUMF Item would be provided pursuant to the Agreement. 

  

	 	(G)	define the impact on cost of any SUMF Item modification or improvement notified or requested by the Purchaser so that it could be included in the Annual Plan and Budget wherever
appropriate. The extra costs actually incurred within the amount defined by the Joint Operating Committee shall be charged to the Purchaser in accordance with the Agreement. 

  

	 	(H)	The Joint Operating Committee shall have the authority to develop modifications or amendments to the Schedules to the Agreement on behalf of the Parties, however, to become
effective any such modifications or amendments must be put in writing and be duly signed by the Parties. The Joint Operating Committee shall, as needed to implement the Agreement, develop mutually agreed protocols and administrative procedures.

  

	•	 	The Joint Operating Committee shall never be entitled to make any request that would: 

  

	 	(I)	result in any infringement of the law; or 

  

					
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	 	(J)	would prejudice the autonomy of the Supplier in relation to its staff. 

  

	•	 	The Joint Operating Committee shall meet on a quarterly basis unless agreed otherwise. 

  

	•	 	The Joint Operating Committee will have full access to all the information related to the provision of SUMF Item to the extent reasonably required for fulfilling its tasks,
including the evaluation of the performance and of the use of the Plant during such provision. 

  

	•	 	Any member of the Joint Operating Committee appointed by the Purchaser or any person expressly delegated and approved by the Supplier, which approval shall not unreasonably be
withheld, shall have full access to any premises owned by the Purchaser in order to review personally the use of assets during the provision of SUMF Item. 

  

	•	 	Access as agreed upon herein shall be subject to the confidentiality obligations similar to those in the Agreement. 

  

	•	 	The members of the Joint Operating Committee shall be subject to confidentiality obligations similar to those in the Agreement. 

  

	•	 	Any Dispute will be solved in accordance with Article 19 of the Agreement. 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 2
	  	 

  
 SCHEDULE 6: Allocation
Keys 
  
 All allocation keys and their methodology (for example fixed amounts,
percentages, m2, manpower numbers) are described in the relevant schedules 2. General information with regard to
allocation can be obtained from schedule 3. 
  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1
	  	 

  

	[***] 	[Confidential Treatment Required] 

  

					
	 Pernis SUMF Agreement (Kraton/SNR)
	  	 1

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