Document:

exv10w10w6w2

 

CONFIDENTIAL TREATMENT REQUESTED

EXHIBIT 10.10.6.2

	 	 	 
	DoubleClick International TechSolutions Ltd.

Eastpoint, Freeman House, 2nd floor,

Fairview Dublin 3

Ireland.

	 	

DART SERVICE ATTACHMENT FOR PUBLISHERS

This DART Service Attachment for Publishers (the “DFP Attachment”), set forth
in this Cover Page and the attached Terms and Conditions, is entered into
pursuant to the DoubleClick Master Services Agreement, made by and between
DoubleClick International TechSolutions Ltd. (“DoubleClick”) and Company set
out below (“You” or “Company”), dated February 27, 2004 (the “Master
Agreement”). This Attachment shall be deemed incorporated into the Master
Agreement by reference, supplementary to and form part of the Master Agreement.

Company Name (“Company” or “You”): Ask Jeeves Europe Limited

Country of Incorporation: Ireland

Company Registration number: 373923

DFP Effective Date: February 27, 2004

DFP Commencement Date (i.e., the date Your Minimum Monthly Service Fee begins):
February 27, 2004

Web Site(s): www.ask.co.uk and other websites owned or operated by Ask Jeeves
Europe Limited

Fees: Fees are set forth in the Custom Arrangements and Schedule A attached
hereto.

	 	 	 
	Custom

Arrangements, if

any

	 	Ad Delivery Service Availability: DoubleClick
shall use commercially
reasonable efforts to ensure that
the Service delivers advertisements
at least ninety-eight and a half
percent (98.5%) of the time,
calculated on a calendar monthly
basis as measured by DoubleClick
from the data center used by
DoubleClick to serve ads on Your
behalf; it being understood that
Service advertising delivery “down”
time (calculated as the difference
between 100% and the actual
percentage delivery of ads) shall
exclude time (i) required for
routine system maintenance not to
exceed thirty (30) minutes in any
calendar month that is performed by
DoubleClick so long as such
maintenance is performed during low
volume time periods, and (ii)
resulting from technical
malfunctions in the Target Sites’
systems, or any other circumstances
beyond DoubleClick’s reasonable
control (including without
limitation, Internet delays,
network congestion and ISP
malfunctions). Not withstanding
anything to the contrary in the
Attachment, in the event that
unscheduled down time exceeds
one-point-five percent (1.5%) per
month in any three (3) consecutive
months (the “Downtime Period”),
then You shall have the one-time
right to terminate this Attachment
upon thirty (30) days prior written
notice to DoubleClick, such notice
to be sent within thirty (30) days
of the end of the Downtime Period.
The parties agree that the service
level and remedy stated above shall
not apply to advertisements served
in those countries in which
DoubleClick does not maintain a
data center. The remedy stated
above shall be Your sole remedy for
any and all unavailability of the
Service.

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
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	 	Ad Management System Availability: DoubleClick shall use commercially
reasonable efforts to ensure that
the Ad Management System is
available for Your use at least
ninety-seven percent (97%) of the
time calculated on a calendar
monthly basis; it being understood
that Ad Management System “down”
time shall exclude time (i)
required for routine system
maintenance (it being understood
that (x) the Ad Management System
is “down” for routine scheduled
maintenance for up to eight (8)
hours each Saturday between the
hours of 10 AM to 6 PM Eastern time
(DoubleClick agrees to provide
Company with reasonable advanced
notice should the hours for routine
scheduled maintenance be adjusted
in the future) and (y) advance
notice shall not be required for
such routine scheduled maintenance)
and (ii) resulting from technical
malfunctions in Your Web site’s
systems, or any other circumstances
reasonably beyond DoubleClick’s
control (including without
limitation, Internet delays,
network congestion and ISP
malfunctions). Notwithstanding
anything to the contrary in the
Attachment, in the event that
unscheduled down time exceeds three
percent (3%) per month in any three
(3) consecutive months (the
“Downtime Period”), then You shall
have the one-time right to
terminate this Attachment upon
thirty (30) days prior written
notice to DoubleClick, such notice
to be sent within thirty (30) days
of the end of the Downtime Period.
The remedy stated above shall be
Your sole remedy for any and all
unavailability of the System.

	 	 	 
	 

	 	Delivery Differential Performance
Measurement: In order to adequately
determine the latency, if any,
caused by an advertisement served
by DoubleClick onto the Target
Site(s), You are required, at Your
own cost and expense, to create a
special URL for a 10k of HTML Web
page which will be identical to a
page within the Target Site, except
that instead of containing the
DoubleClick ad tag in the HTML for
that page, the page should contain
a standard 10k of HTML image GIF so
that the specially created URL
(“Page A”) is identical in size and
weight to the page within the
Target Site (“Page B”) it is meant
to replicate. For ease of
measurement, Page B should be a 10k
of HTML page that contains a single
DoubleClick ad tag accessing a 468
by 60 pixel Ad banner of 10k of
HTML. Neither Page A or Page B
should contain any other third
party service such as Inktomi,
Akamai, database calls, etc. If
You require assistance in creating
Page A and/or implementing this
service level, You should contact
DoubleClick at
SLAhelp@doubleclick.net, it being
understood that DoubleClick is
under no obligation to commence
monitoring this service level until
such time as You have created Page
A and contacted DoubleClick at the
email address above, indicating
Your readiness to commence
implementation. Once Page A is
created and Web enabled, the
parties shall have an independent
third party Web monitoring entity
measure, on a regular basis, the
download time of Page A as compared
to the download time of Page B (the
“Differential Measurement”), with
You bearing the cost of such
monitoring. For example, if the
download time of Page A is 0.8
seconds and the download time of
Page B is 1.2 seconds, the
Differential Measurement would
equal 400 milliseconds. Both
parties will have access to the
third party Web monitoring entity’s
measurements and the URL’s of Page
A and Page B in order to monitor
the Differential Measurement. To
establish the appropriate
performance differential level
between Page A and Page B (the
“Benchmark”) , the parties agree
that DoubleClick shall be given
forty-five (45) days to monitor and
evaluate the delivery differentials
between Page A and Page B. The
foregoing “Benchmark Establishment
Procedure” shall commence as soon
as possible after the Commencement
Date upon Your notification to
DoubleClick that You have created
Page A and are ready for
implementation. Upon completion of
the Benchmark Establishment
Procedure, the parties agree to
negotiate in good faith the
establishment of an appropriate
Benchmark. If for any consecutive
and successive three (3) month
period (each a “Period”), the mean
Differential Measurement for

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
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	 	each
month of that Period is greater
than the Benchmark, then You shall
have the one-time right to
terminate this Attachment upon
thirty (30) days prior written
notice to DoubleClick, such notice
to be sent within thirty (30) days
of the end of the Period. The
parties agree that the service
level and remedy stated above shall
not apply to advertisements served
in those countries in which
DoubleClick does not maintain a
data center. The remedy stated
above shall be Your sole remedy for
any and all Differential
Measurements.
	 
	 	 
	

	 	Upon prior written notice from You
that You have either eliminated one
of Your ad products (for example,
Branded Response) or that You are
using an in-house ad management
solution (e.g. a solution that is
wholly owned by You or one of your
affiliated companies) exclusively
with respect to such product, and
have therefore, ceased using the
DART adserving solution for that
product (the product for which DART
shall not be used, the “Eliminated
Ad Product”), which written notice
shall include adequate written
documentation (for example, a
signed letter from the CEO and/or a
public press release, if available)
demonstrating such elimination or
in-house use, as applicable,
DoubleClick shall reduce the
Minimum Monthly Service Fee
commitment by a percentage equal to
the Percentage Volume Decrease
(defined below) associated with
such Eliminated Ad Product;
provided that, in no event shall
the Minimum Monthly Service Fee
hereunder be less than $13,750 US
per month. The “Percentage Volume
Decrease” shall mean, for the six
(6) month period prior to (x) the
date the Eliminated Ad Product is
eliminated or (y) the date You
commence utilizing the in-house ad
management solution exclusively
with respect to such product, as
applicable, the volume of
impressions served by DART
hereunder relating to the
Eliminated Ad Product, relative to
the total, aggregate volume of
impressions served by DART
hereunder. The example of how the
reductions in the Minimum Monthly
Service Fee will be calculated as
such is demonstrated in Exhibit A.
	 
	 	 
	

	 	At any one time, You shall have no
more than an aggregate of 30,000
active ad placements within Your
DART networks. In the event that
Company desires active ad
placements in excess of this cap,
at Company’s request, DoubleClick
shall work with Company in good
faith to find an adequate solution
and provide it at a mutually agreed
price

	 	 	 
	 

	 	The pricing offer set forth herein shall expire on
February 27, 2004 unless this DFP Attachment is executed
by You by such date, or otherwise agreed by DoubleClick
in writing.

Company and DoubleClick hereby enter into this Attachment as of the DFP Effective Date.

	 	 	 
	DoubleClick International TechSolutions Ltd

	 	YOUR COMPANY NAME:
	 
	 	 
	Signature:

	 	Signature:
	 
	 	 
	Name:

	 	Name:
	 
	 	 
	Title:

	 	Title:
	 
	 	 
	Date of signature:

	 	Date of Signature:

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
	 	DFP Attachment
	 
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	DoubleClick International TechSolutions Ltd.

Eastpoint, Freeman House, 2nd floor,

Fairview Dublin 3

Ireland.

	 	

DART SERVICE ATTACHMENT FOR PUBLISHERS

TERMS AND CONDITIONS

1. Definitions. All capitalized terms not otherwise defined in these Terms
and Conditions shall have the meanings as defined on the Cover Page or in
the Master Agreement. “Ad”, or “Advertising”, or “Advertisement” shall
mean material that (i) inter alia promotes a brand or products or services
and (ii) is provided by You for delivery to Visitors (defined below), and
shall include, without limitation, ad banners, badges, buttons and text
links. “Advertiser” shall mean any entity or person that advertise or
promote or market their own products or services. “Publisher” shall mean
any entity or person that desires to use the DFP Service to target and
measure advertisements for Advertisers on Publisher’s Web site.

2. DFP Service. The DFP service (the “DFP Service” or “Service”) is a service
provided by DoubleClick to Publishers for targeted and measured delivery of Ads
from DoubleClick’s servers to the Web Sites set forth on the cover page of this
DFP Attachment and any other web sites as agreed by the parties hereto (“Target
Sites”). The Ads are displayed to visitors (“Visitors”) to the Target Sites
based on criteria selected by You and Your Advertisers.

3. Ad Management System. You and DoubleClick understand that You are required
to use DoubleClick’s proprietary Ad Management System software technology (the
“System”) in order to receive the DFP Service. Accordingly, DoubleClick grants
to You the non-exclusive and non-transferable right to access and use the
System, which You can access and use only on DoubleClick’s Web servers by means
of a unique password chosen by You, and only for the purposes of: (i)
performing projections of Ad impression inventories that might be available
through the DFP Service, (ii) uploading and storing Ads for delivery by the DFP
Service, (iii) selecting trafficking criteria for the delivery of Ads to Target
Sites and Visitors, and (iv) receiving reports of Ad impressions and other data
related to the delivery of Ads by the DFP Service.

4. Your Obligations. You shall be solely responsible for soliciting all
Advertisers, trafficking of Ads (which shall include the input of Ads into the
System) and handling all inquiries of any type or nature. For the avoidance of
doubt, subject to Your obligations hereunder, You may use any other advertising
management solution at any time. You represent and warrant that DoubleClick
shall be Your advertising management solution.

You agree to ensure the Web Site contains the requisite privacy disclosure to
cover the DFP Service, the elements of which are set forth in the Master
Agreement and/or this DFP Attachment. DoubleClick suggests disclosure
substantially similar to the language set forth in Schedule B hereto. It is
Your responsibility to remove all tags placed on the Target Sites at the end of
the term of this Attachment, otherwise, You shall continue to pay for all
impressions generated thereby. For the avoidance of doubt, You shall pay for
all fees for default ads. You shall obtain all necessary rights, licenses,
consents, waivers and permissions from Advertisers, Visitors and others, to
allow DoubleClick to store and deliver Ads and otherwise operate the DFP
Service on Your behalf and on behalf of Your Advertisers, and to use any data
provided to or collected by the System. You agree to indemnify and hold
DoubleClick harmless from and against any claim by any Advertiser arising from
Your arrangement to display Advertisers’ Advertising or any other image
uploaded by You on the Target Sites. You represent that You have read, and
will conform to, DoubleClick’s statement on privacy that can be found on the
DoubleClick Web site. You agree never to alter any DoubleClick ad placement
tags in such a way as to pass information to DoubleClick that DoubleClick could
use or recognize as personally-identifiable or sensitive information; never
link any personally-identifiable information to any DoubleClick cookie set on
the DoubleClick.net domain; and never set, alter or delete a cookie set on the
DoubleClick.net domain. DoubleClick shall have the right to immediately
terminate this DFP Attachment upon written notice to You should You breach the
provision in the preceding sentence. To the extent that You elect to place ad
placement tags in Your email publications, You agree that the email lists to
which such publications are sent shall be “consent” based, meaning the user has
made the decision (which can be pursuant to an

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
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opt-out standard if such user is
a customer of Yours, or pursuant to an opt-in standard for third party emails
if the list is a third party’s list) to add his or her email address to a list to receive
emails from You. DoubleClick reserves the right, in its sole discretion, to
restrict or ban Your use of ad placement tags in Your or Advertisers email
publications if DoubleClick receives “spam” complaints about these mailings.
You further agree that Advertisements provided to DoubleClick and/or delivered
for You, and Your other promotional and marketing activities in connection with
the use of the DFP Service, including the Target Sites, shall not be deceptive,
misleading, obscene, defamatory, illegal or unethical.

During the term of this DFP Attachment, DoubleClick reserves the right to
upgrade the Service and System, including without limitation, modifying the DFP
report interfaces and delivery formats. You acknowledge that such upgrade may
require additional free training of Your employees accessing the Service and
System, and may require reasonable revisions to Your privacy policy. You agree
to work with DoubleClick to effectuate any such upgrade in a timely manner. In
cases where such upgrade adds new functionality to the Service, and if You wish
to use such new functionalities, DoubleClick may at its option charge
reasonable additional fees for such functionality. You acknowledge that the DFP
Service and the System can be used to target, measure and traffic
advertisements in many different ways and based on many different types of
data. You represent and warrant that You and Your Clients will not use the DFP
Service or the System in a way or for any purpose that infringes or
misappropriates any third party’s intellectual property rights or infringes any
applicable privacy or personal data laws or regulations. If this Attachment is
terminated due to a material breach by You of Your obligations under this
Attachment or the Master Agreement, without prejudice to the legal remedies
available to DoubleClick, You shall promptly pay DoubleClick the Minimum
Monthly Service Fee for each month in the balance of the term of this
Attachment.

6. DoubleClick’s Obligations. DoubleClick’s sole obligations hereunder shall
be (i) to deliver Ads through the DFP Service according to the trafficking
criteria selected by You using the System, (ii) to provide web-based support
via the DoubleClick support web site twenty-four hours per day, seven days per
week (excluding reasonable downtime during low usage hours for routine
maintenance as further specified under “Custom Arrangements” on page one) , and
(iii) to provide two (2) logins (defined as a user name and password access to
the DoubleClick training module for a specific user) to DoubleClick’s Web-based
training module as set forth in Schedule A during the first year of the term of
this DFP Attachment, explaining the proper use of the DFP Service and the
System (the cost for such logins for the first year of this Attachment is
included in the Initial Set-Up Fee, additional log-ins during said first year,
if required, and any log-ins after said first year shall be available at the
rates set forth in Schedule A). Support services may not be deployed by You to
investigate ad serving discrepancies with Target Sites, which discrepancies are
less than twenty percent (20%) with a non-DART enabled Target Site or less than
five percent (5%) with a DART enabled Target Site. During the term of this DFP
Attachment, DoubleClick reserves the right to periodically archive data
collected hereunder with advanced written notice to You. Once archived, the
data may be retrieved upon request as a Custom Report, as described in Schedule
A. DoubleClick makes no representations or warranties to You regarding, and
disclaims all liability arising from, the timeliness of the delivery of Your
reports hereunder. If You require in-person training, including Spotlight tag
creation training, or on site training, DoubleClick shall provide such training
to You, when available, at the rates for such training set forth in Schedule A.
For on site training, You agree to reimburse DoubleClick for its actual travel
and lodging expenses, as well as all training facility fees and a daily
overhead fee. You shall not permit any of Your employees to access and use the
DFP Service or the System, including without limitation, to book or modify ad
placements or create Spotlight tags unless any such employee has successfully
completed the web-based training and has been so certified by DoubleClick. To
access and view reports, Your employees do not need to complete training.

You may elect to use DoubleClick’s standard rich media templates that You can
use to upload images in order to book rich media campaigns through the System
subject to paying the applicable fees set out in Schedule A. Once You have
commenced using such rich media functionality, You shall be liable to pay the
rates for such functionality for the duration of the term of this Attachment,
regardless of Your usage level for such functionality. DoubleClick disclaims
all liability for any non-DoubleClick standard rich media templates that You
may create and use in connection with the System.

7. Fees. You shall pay DoubleClick all fees set forth in this Attachment
(including without limitation, fees under Custom Arrangements, in Schedule A
attached to this DFP Attachment and Statements of Work (defined in Clause 9) in
accordance with the payment terms set forth herein and/or in the Master
Agreement. The Initial Set-Up Fee is a one-time, non-creditable, non-refundable
fee, payable upon receipt of DoubleClick’s invoice for such fees. The Monthly
Service Fees and/or Minimum Service Fees are recurring, non-refundable,
non-creditable fees, payable

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
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within thirty (30) days after receipt of an
invoice from DoubleClick for such fees. If You choose to purchase the
Professional Services set forth in Schedule A and further described in Clause 9
herein, You shall pay DoubleClick
the fees set forth in Schedule A related to such Services. Prior to
DoubleClick’s commencement of Services hereunder and if You fail to pay
DoubleClick as set forth in the Master Agreement at any point during the DFP
Term, You are required, upon DoubleClick’s written request, to provide
DoubleClick with the information necessary to enable DoubleClick to perform a
credit check of You. If such credit check indicates that You have a credit
rating of “C” or below, DoubleClick has the right to require a deposit
equaling one (1) months’ worth of Your Minimum Monthly Service Fees (set forth
in Schedule A). Such deposit will be held by DoubleClick until such time as
You do not have any delinquent invoices for six (6) consecutive months. At
such time, DoubleClick agrees to apply Your deposit against ensuing invoices
until such time as the deposit is reduced to zero. At any time during the DFP
Term and without limiting any rights of DoubleClick set forth in the Master
Agreement and this DFP Attachment, DoubleClick has the right to apply the
deposit (or a portion thereof) against Your delinquent payments, if any, after
notifying You in writing and require You to immediately replenish any portion
of the deposit that has been so depleted. If You fail to replenish the deposit
within ten (10) business days from written notice from DoubleClick, DoubleClick
has the right to immediately suspend Services without liability to You, the
Service not to be reinstated until You pay all overdue amounts and replenish
the deposit. If DoubleClick is still maintaining the deposit at the end of the
DFP Term and You have no delinquent payments outstanding, DoubleClick agrees to
apply the deposit or the remaining portion thereof, if any, against Your final
Monthly Service Fees.

8. Data. You have the sole and exclusive right to use all data derived from
Your use of the DFP Service, for any purpose related to Your business; provided
that DoubleClick may use and disclose the Visitors’ data derived from Your use
of the DFP Service only (i) for DoubleClick’s reporting purposes, consisting of
compilation of aggregated statistics about the DFP Service (e.g., the aggregate
number of ads delivered) that may be provided to customers, potential customers
and the general public and shall not include any personally-identifiable
information; and (ii) if required by a court order, governmental agency or law.
Upon Your request, and in exchange for a reasonable fee, DoubleClick shall
provide You with a copy of any such use.

9. DFP Term. Unless terminated earlier in accordance with the termination
rights set forth in this DFP Attachment, the term of this DFP Attachment shall
be for a period of three (3) years from the DFP Commencement Date (the “DFP
Term”); provided, however that You shall have the right to terminate this
Attachment, effective the DART Delivery End Date (as defined below), upon no
less than thirty (30) days prior written notice, if such notice includes
adequate written evidence (for example, a signed letter from Your CEO and/or a
public press release, if available) that (i) You or one of your affiliated
companies has bought or built an in-house advertising management solution that,
as of the DART Delivery End Date, You will be using exclusively for all of Your
and Your affiliates’ ad products , it being understood that the term
“affiliates” as used in this sentence shall be deemed to mean entities under
common control with, controlling or controlled by Ask Jeeves Europe Limited or
(ii) You have disbanded Your ad sales business in its entirety with respect
to any and all Web site(s) owned or managed by You and Your affiliate(s) (e.g.
You have ceased to sell ad space on such Web site(s) whether directly or
through a third party); it being understood that the term “affiliates” as used
in this sentence shall be deemed to mean entities under common control with or
controlled by Ask Jeeves Europe Limited. “DART Delivery End Date” shall mean
the date You commence using the in-house solution referenced in (i) above
exclusively, or the date You disband Your ad sales business pursuant to (ii)
above. For purposes of clarification hereunder, You shall not have the right to
terminate in accordance with the preceding sentence if You are using a third
party ad management solution, directly competitive with DoubleClick’s DART
service, with respect to any of Your ad products.

10. Professional Services. DoubleClick will provide the professional services
set forth in Schedule A as may be requested by You in writing from time to time
during the term of this DFP Attachment at the applicable rates set forth
therein. DoubleClick shall, however, have the right to adjust such services and
pricing in its sole discretion upon providing You with thirty (30) days’ prior
written notice except that DoubleClick shall not have such right in respect of
such services that have been requested by You and accepted for performance by
DoubleClick or for which an SOW (defined below) has been signed by both parties
prior to such revisions. As set forth in Schedule A, for certain professional
services, the parties shall execute mutually agreed upon statements of work for
professional services to be performed by DoubleClick, such statements of work
shall be deemed to be attached to and made a part hereof (each, a “Statement of
Work” or “SOW”). In the event You require any additional services not listed
in Schedule A, if commercially reasonable, DoubleClick agrees to provide such
services pursuant to a mutually agreed

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
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upon Statement of Work which shall
include, without limitation, the applicable fees, payment schedule, and
delivery schedule for such services. Unless otherwise expressly provided in an
SOW, all services provided under any Statement of Work shall constitute a
Service under this DFP Attachment. Unless otherwise expressly provided in the
Statement of Work, all work product or services provided by DoubleClick shall
be the sole and exclusive property of DoubleClick (save and except any of Your
or Your Clients’ trademarks or service marks which may be contained therein and
which shall remain Your or Your Clients’ property), and DoubleClick grants to
You and Your Clients a non-exclusive, non-transferable, license during the term
of this Attachment to publicly perform, display and use any work product
developed hereunder solely in connection with the terms and conditions of this
DFP Attachment.

—end of page—

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

			
	 
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SCHEDULE A-Fees

	I.	 	SETUP

	 	 	 
	INITIAL SETUP FEE:

	 	n/a — renewal

	 	•	 	Ad serving requirements review with a DoubleClick consultant
	 
	 	•	 	Set up of 1 dedicated Network in DFP system
	 
	 	•	 	Set up of 4 user accounts to access the system
	 
	 	•	 	Set up of 4 user accounts to access the 24/7 support
site as well as knowledge base and documentation
	 
	 	•	 	3 online training logins during the first year of the
term of this Attachment

Custom set-ups are subject to pricing and further terms and conditions set out
in a separate SOW to be mutually agreed and signed by both parties.

Any customers’ duration of deployment that exceeds designated amount of days
above will be charged at the standard daily consulting rate listed in
Section IV.

	II.	 	AD SERVING FEES

MONTHLY SERVICE FEES

SERVICE FEES (ADSERVING)

	 	 	 
	Combined No. of	 	Service Fees per thousand Paid
	impressions**
	 	Ads per month (CPM)

	0-1,500,000,000
	 	[***]
	1,500,000,001 and above
	 	[***]

*House Ads are to be redirected to be served by your own bandwidth. If house
ads are not redirected, the impressions shall be charged at the Paid Ad rates.

**The Monthly Service Fee shall be based on the number of total impressions
delivered through the DFP Service on behalf of You each month hereunder
together with the impressions served through the DART Service Attachment for
Publishers between DoubleClick Inc. and Ask Jeeves, Inc. dated as of the
Effective Date hereof, divided by one thousand (1,000) and multiplied by the
applicable Monthly Service Fee Rate (CPM) set forth above. The pricing set
forth above is tiered, meaning that if the monthly impression level crosses
into multiple tiers, for all monthly impressions in the initial tier, the
corresponding rate shall apply, for all impressions in the second tier, the
corresponding rate shall apply, etc.

Grey gif, System defaults, and broken images that are served by the DFP Service
for creative trafficked by You shall be counted in determining the number of
Your monthly Ad impressions. Unless otherwise expressly provided for in this
Schedule, the Monthly Service Fee rates set forth above are applicable only for
advertisements served and supported from DoubleClick data and support centres
designated by DoubleClick. If You request that advertisements be served and/or
supported from a particular data and/or support centre, the parties shall
separately negotiate this.

*** Indicates that certain information in this exhibit has been omitted and
filed separately with the Securities and Exchange Commission. Confidential
treatment has been requested with respect to the omitted portions.

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

DFP Attachment

Page 8

 

 

	 	 	 
	MINIMUM MONTHLY SERVICE FEE:

	 	US $20,000

If the sum of Your Monthly Service Fee and Click Fee in a given month (both
fees described in this Section II) is less than the Minimum Monthly Service Fee
in such given month (commencing on the DFP Commencement Date or the first full
month after the DFP Commencement Date, if such date is not within the first ten
(10) days of the month, regardless of whether or not You have commenced serving
advertising using the DFP Service), You shall owe DoubleClick the Minimum
Monthly Service Fee for that month.

FEES FOR ADS GREATER THAN AD SIZE LIMIT

Ad size Limit: 20 Kbytes

DoubleClick has the right to charge You, and You agree to pay, additional fees
for all impressions for advertisements served by DoubleClick hereunder that
exceed the Ad Size Limit. Ad size is equal to the amount of disk space occupied
by the advertisement and all its component parts, as measured by DoubleClick on
its servers. Fees for impressions for ads that exceed the Ad Size Limit shall
be in addition to Your Monthly Service Fee for those ad impressions and shall
be based on the following tiers and corresponding CPM rates based on the volume
of impressions for oversized ads falling within each tier each month:

	 	 	 
	File Size
	 	Additional CPM Rate

	21 Kytes to 40 K

	 	[***]
	40 K to 75 K

	 	[***]
	76 K to 125 K

	 	[***]
	Over 125 K not recommended

	 	[***]

For example, if during a particular month of the DFP Term, DoubleClick has
served on Your behalf 1,000,000 Ads which were 25k and 4,000,000 Ads that were
42k , You would owe DoubleClick an additional fee of $[***] such month
(1,000,000 x $[***] CPM, plus 4,000,000 x $[***] CPM). If Your Monthly Service
Fee for that month for all Ads served by DoubleClick (including the oversized
Ads) was $1,000, Your cumulative Ad delivery fee for such month would equal
$1,275.

CLICK FEE: If You elect to use a DoubleClick tag to track the click, without,
at the same time, delivering an ad impression associated with such tag, You
shall use the “text-link” creative type and agree to pay a click fee equal to
$[***] per click

For the avoidance of doubt, You shall have to pay for system default ads and
impressions served due to You not removing tags at the end of a campaign or
this Attachment.

OPTIONAL MODULES:

	 	 	 
	Rich Media Trafficking Module Use Fee

	 	[***] / month

The rich media trafficking module is an optional module of the System that
automates certain aspects of creating and trafficking rich media. The fee
includes use of the rich media templates and access to the rich media “expert
rules system”.

*** Indicates that certain information in this exhibit has been omitted and
filed separately with the Securities and Exchange Commission. Confidential
treatment has been requested with respect to the omitted portions.

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

DFP Attachment

Page 9

 

	III.	 	TRAINING

DOUBLECLICK TRAINING MODULE

Training logins are not necessary to access System reporting. The number
of Your employees who can log support cases with DoubleClick, however, is
limited to the number of training logins for which You have contracted to
receive.

If You request logins in addition to the training logins provided to You as
part of Your Setup (see Section I of this Schedule A), You will be charged at
the rate of €1000 per additional login, such fee to be pro-rated for the
remainder of the then-current year, if purchased in the middle of a year. All
logins are valid for twelve (12) months from the date such login is activated.
Unless You elect to cancel a training login by providing DoubleClick with at
least thirty (30) days advance written notice of such cancellation prior to the
end of the then-current year, You will be automatically billed at the end of
each year, a €1000 fee per login for training for the following year.

Ask Jeeves will get two credits for two training days (within a DoubleClick
office) free of charge per quarter – credits valid in that specific quarter
only. Instructor-led training local onsite is available at the rate of $500
per day. Instructor-led training is available at the rate of €1500 per day at
DoubleClick’s offices or €2,500 per day on site. For training on site, You
agree to reimburse DoubleClick for its actual travel and lodging expenses, as
well as all training facility fees and a daily overhead fee. All instructor
led training will be provided by either a full time DoubleClick employee or a
certified preferred vendor of DoubleClick.

DoubleClick reserves the right to suspend, revoke or terminate any training
logins if (i) You have amounts past due pursuant to this DFP Attachment, (ii)
You have materially breached a provision of the DFP Attachment or Master
Agreement, or (iii)You are sharing Your logins amongst multiple employees.

	IV.	 	PROFESSIONAL SERVICES

(ONLY THOSE SERVICES MARKED WITH AN ASTERISK (*) REQUIRE A STATEMENT OF WORK to
be mutually agreed and signed by both parties (“SOW”). For non-asterisked
services listed below, DoubleClick shall invoice You on a monthly basis for
performance of those services on Your behalf during any month of the term of
this Attachment, at the rates set forth below.)

	 	 	 
	CUSTOM REPORTS*

	 	Pricing to be set forth in applicable SOW
	

	 	Monthly Maintenance fees defined in SOW.

One-time, weekly or monthly queries with custom fields selected by You.
Pricing is dependant on the size of the file as well as the development time
required to create the report.

	 	 	 
	SNAPLOG REPORTS*

	 	Pricing to be set forth in applicable SOW
	

	 	Monthly Maintenance fees defined in SOW.

SNAPLogs are records regarding specific impression and click activity within
Your network. These records are based on the log files created by
DoubleClick’s ad servers. Each record contains information for that specific
impression or click generated within the Your DFP network.

	 	 	 
	ON-SITE CONSULTING*

	 	Pricing to be set forth in applicable SOW

A DoubleClick consultant works directly with You to apply skills You learned
through training to day-to-day situations, and/or assists with network
re-designs. For Sales Engineer consulting, You agree to reimburse DoubleClick
for its actual travel and lodging expenses.

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

DFP Attachment

Page 10

 

SCHEDULE B

DoubleClick’s Suggested Privacy Disclosure

“We use a third-party advertising company to serve ads when you visit our Web
site. This company may use information (not including your name, address, email
address or telephone number) about your visit to this Web site in order to
provide advertisements about goods and services that may be of interest to you.
In the course of serving advertisements to this site, our third-party
advertiser may place or recognize a unique “cookie” on your browser. If you
would like more information about this practice and to know your choices about
not having this information used by this company, please click here.”
<http://www.doubleclick.net/us/corporate/privacy>

—end of page—

DoubleClick’s initials:           Company’s initials:           

©2000-2002 DoubleClick Inc. All rights reserved.

DFP Attachment

Page 11<PAGE>
                                                                    EXHIBIT 10.1

                       SECOND LOAN MODIFICATION AGREEMENT

      This Second Loan Modification Agreement (this "Loan Modification
Agreement") is entered into as of April 29, 2004, by and among (i) SILICON
VALLEY BANK, a California-chartered bank, with its principal place of business
at 3003 Tasman Drive, Santa Clara, California 95054 and with a loan production
office located at One Newton Executive Park, Suite 200, 2221 Washington Street,
Newton, Massachusetts 02462, doing business under the name "Silicon Valley East"
("Bank") and (ii) NAVISITE, INC., a Delaware corporation, CLEARBLUE TECHNOLOGIES
MANAGEMENT, INC., a Delaware corporation, AVASTA, INC., a California
corporation, CONXION CORPORATION, a California corporation, and INTREPID
ACQUISITION CORP., a Delaware corporation (jointly and severally, individually
and collectively, "Borrower").

1. DESCRIPTION OF EXISTING INDEBTEDNESS AND OBLIGATIONS. Among other
indebtedness and obligations which may be owing by Borrower to Bank, Borrower is
indebted to Bank pursuant to a loan arrangement dated as of May 27, 2003,
evidenced by, among other documents, a certain Accounts Receivable Financing
Agreement dated as of May 27, 2003, as amended by a certain First Loan
Modification Agreement ("First Loan Modification Agreement") dated as of January
30, 2004 (as amended from time to time, the "Loan Agreement"). Capitalized terms
used but not otherwise defined herein shall have the same meaning as in the Loan
Agreement.

2. DESCRIPTION OF COLLATERAL. Repayment of the Obligations is secured by the
Collateral as described in the Loan Agreement and the Intellectual Property
Collateral as described in certain Intellectual Property Security Agreements
each dated as of May 27, 2003 (collectively, the "IP Security Agreement")
(together with any other collateral security granted to Bank, the "Security
Documents").

      Hereinafter, the Security Documents, together with all other documents
evidencing or securing the Obligations shall be referred to as the "Existing
Loan Documents".

3. DESCRIPTION OF CHANGE IN TERMS.

            Modifications to Loan Agreement.

            1.    The Loan Agreement shall be amended by deleting Section 2.2
                  thereof and inserting in lieu thereof the following:

                        "2.2 ACCEPTANCE OF ACCOUNTS RECEIVABLE. Bank is not
                        obligated to finance any accounts receivable or the
                        Placeholder Invoice. Bank may approve any Account
                        Debtor's credit before agreeing to finance any accounts
                        receivable. When Bank agrees to finance a receivable or
                        the Placeholder Invoice, it will extend credit to
                        Borrower in an amount up to either (a) the result of the
                        applicable Advance Rate multiplied by the face amount of
                        the receivable or (b) the result of the applicable
                        Advance Rate multiplied by value of the Placeholder
                        Invoice (the "Advance"). Bank may, in its reasonable
                        discretion, change the percentage of the Advance Rate
                        for a particular receivable on a case by case basis or
                        with respect to the Placeholder Invoice. When Bank makes
                        an Advance, the receivable or the Placeholder Invoice
                        becomes a "Financed Receivable." All representations and
                        warranties in Section 6 must be true in all material
                        respects as of the date of the Invoice Transmittal and
                        of the Advance and no Event of Default exists or would
                        occur as a result of the Advance. The aggregate face
                        amount of all Financed Receivables outstanding at any
                        time may not exceed the Facility Amount. In addition, at
                        any time that an Advance is outstanding based upon the
                        Placeholder Invoice, no other Advances will be made by
                        Bank hereunder. Any Advances outstanding on the date
                        which Bank agrees to finance the Placeholder Invoice
                        shall be repaid prior to Bank making

<PAGE>

                        any Advance based on the Placeholder Invoice (or
                        otherwise repaid with the proceeds of such Advance).
                        Although Bank's obligation to make an Advance is
                        discretionary in each instance, Bank acknowledges that
                        (subject to verifications and other terms and conditions
                        provided herein with respect to Account Debtors
                        generally), it is the usual practice of Bank to finance
                        accounts receivable due and owing from those Account
                        Debtors that are Fortune 1000 type companies.
                        Notwithstanding the foregoing, Bank will not finance the
                        Placeholder Invoice (and all Advances made based on the
                        Placeholder Invoice shall be immediately repaid at such
                        time) in the event that Borrower fails to comply with
                        the financial covenant set forth in Section 6.3(L)
                        hereof. If Bank will not finance the Placeholder
                        Invoice, then Borrower may offer to Bank accounts
                        receivable for financing as provided under Sections 2.1
                        and 2.2 hereof."

            2.    The Loan Agreement shall be amended by deleting Section 3.4
                  thereof and inserting in lieu thereof the following:

                        "3.4 COLLATERAL HANDLING FEE. On each Reconciliation
                        Day, Borrower will pay to Bank a collateral handling fee
                        equal to 0.25% per month of the average daily Financed
                        Receivable Balance outstanding during the applicable
                        Reconciliation Period (the "Collateral Handling Fee");
                        provided, however, after the occurrence of the
                        Capitalization Event, the Collateral Handling Fee shall
                        reduce to 0.15% per month of the average daily Financed
                        Receivable Balance outstanding during the applicable
                        Reconciliation Period, to be effective on the first day
                        of the month following the receipt by Bank of
                        satisfactory evidence of same from Borrower. After an
                        Event of Default, the Collateral Handling Fee will
                        increase an additional 0.25% per month effective
                        immediately before the Event of Default."

            3.    The Loan Agreement shall be amended by deleting Section 4.1
                  thereof and inserting in lieu thereof the following:

                        "4.1 REPAYMENT ON MATURITY. Borrower will repay each
                        Advance on the earliest of: (a) payment of the Financed
                        Receivable in respect which the Advance was made, (b)
                        the Financed Receivable becomes an Ineligible
                        Receivable, (c) when any Adjustment is made to the
                        Financed Receivable (but only to the extent of the
                        Adjustment if the Financed Receivable is not otherwise
                        an Ineligible Receivable), (d) the last day of the
                        Facility Period (including any early termination), (e)
                        with respect to Advances made based upon accounts
                        receivable (rather than the Placeholder Invoice), at
                        such time as the Bank makes any Advance based on the
                        Placeholder Invoice, or (f) with respect to Advances
                        made based on the Placeholder Invoice, at any time
                        Borrower fails to comply with the financial covenant set
                        forth in Section 6.3(L) hereof. Each payment will also
                        include all accrued Finance Charges on the Advance and
                        all other amounts due hereunder."

            4.    Notwithstanding Section 4.3 of the Loan Agreement to the
                  contrary, from and after the date of this Loan Modification
                  Agreement, the Early Termination Fee shall be $150,000.00;
                  provided, however, that, commencing on October 31, 2004, such
                  Early Termination Fee shall decrease by $15,000.00 per
                  quarter, provided further, that the Early Termination Fee
                  shall be no less than $75,000.00.

            5.    The Loan Agreement shall be amended by adding the following
                  new subsection 6.2 (H) after subsection 6.2(G) thereof:

                        "(H) With respect to the Placeholder Invoice, Borrower
                        represents and warrants that the value of Borrower's
                        recurring total monthly revenue (plus, without

                                       2
<PAGE>

                        duplication, revenue from any contracts with the New
                        York State Department of Labor) less professional
                        services revenue used by Borrower to determine the
                        amount of the Placeholder Invoice is based upon the best
                        information available to Borrower and accurately and
                        fully reflects same."

            6.    The Loan Agreement shall be amended by deleting the following
                  text appearing in subsection (A) of Section 6.2 thereof:

                        "Borrower is not in default under any agreement to which
                        or by which it is bound."

                  and inserting in lieu thereof the following:

                        "Borrower is not in default under any material agreement
                        to which or by which it is bound."

            7.    The Loan Agreement shall be amended by deleting subsection (C)
                  of Section 6.2 thereof in its entirety, and inserting in lieu
                  thereof the following:

                        "(C) Except as listed on SCHEDULE C attached hereto,
                        there are no actions or proceedings pending or, to
                        Borrower's knowledge, threatened by or against Borrower
                        or any Subsidiary of Borrower, in excess of: (i) $25,000
                        on an individual basis, and (ii) $250,000 in the
                        aggregate."

            8.    The Loan Agreement shall be amended by deleting subsection (D)
                  of Section 6.3 thereof in its entirety, and inserting in lieu
                  thereof the following:

                        "(D) Borrower shall deliver to Bank: (i) as soon as
                        available, but no later than thirty (30) days after the
                        last day of each month, a company prepared consolidated
                        balance sheet and income statement, prepared under GAAP,
                        consistently applied, covering Borrower's consolidated
                        operations during the period, in a form and substance
                        acceptable to Bank, certified by Borrower; (ii) as soon
                        as available, but no later than one hundred twenty (120)
                        days after the end of Borrower's fiscal year, audited
                        consolidated financial statements prepared under GAAP,
                        consistently applied, together with an unqualified
                        opinion (subject to a going concern qualification) on
                        the financial statements from an independent certified
                        public accounting firm acceptable to Bank; and (iii)
                        budgets, sales projections, operating plans or other
                        financial information Bank reasonably requests in a form
                        of presentation previously delivered by Borrower to
                        Bank."

            9.    The Loan Agreement shall be amended by deleting the definition
                  of "Advance Rate" appearing in Section 1 thereof and inserting
                  in lieu thereof the following:

                        ""ADVANCE RATE" is (i) with respect to accounts
                        receivable, eighty percent (80%), net of Deferred
                        Revenue and offsets related to each specific Account
                        Debtor, or such other percentage as Bank establishes
                        under Section 2.2, and (ii) with respect to the
                        Placeholder Invoice, eighty-five percent (85.0%) or such
                        other percentage as Bank establishes under Section 2.2."

            10.   The Loan Agreement shall be amended by deleting the definition
                  of "Applicable Rate" appearing in Section 1 thereof and
                  inserting in lieu thereof the following:

                                       3
<PAGE>

                        ""APPLICABLE RATE" is a per annum rate equal to the
                        Prime Rate plus four percent (4.0%); provided, however,
                        after the occurrence of the Capitalization Event, the
                        Applicable Rate shall reduce to a per annum rate equal
                        to the Prime Rate plus one percent (1.0%), to be
                        effective on the first day of the month following the
                        receipt by Bank of satisfactory evidence of same from
                        Borrower."

            11.   The Loan Agreement shall be amended by deleting the definition
                  of "Capitalization Event" appearing in Section 1 thereof and
                  inserting in lieu thereof the following:

                        ""CAPITALIZATION EVENT" is, after April 25, 2004, the
                        receipt by Borrower of at least (i) $25,000,000.00 in
                        net cash proceeds from the issuance of new equity of
                        Borrower, or (ii) $30,000,000.00 in net cash proceeds
                        from the Borrower incurring Subordinated Debt."

            12.   The Loan Agreement shall be amended by deleting the definition
                  of "Facility Amount" appearing in Section 1 thereof and
                  inserting in lieu thereof the following:

                        ""FACILITY AMOUNT" is Twenty Four Million Dollars
                        ($24,000,000.00)."

            13.   The Loan Agreement shall be amended by deleting the definition
                  of "Facility Period" appearing in Section 1 thereof and
                  inserting in lieu thereof the following:

                        ""FACILITY PERIOD" is the period beginning on this date
                        and continuing until April 29, 2006, unless the period
                        is terminated sooner (i) by Bank at any time with notice
                        to Borrower after the occurrence of an Event of Default,
                        (ii) by Borrower pursuant to Section 4.3, or (iii) upon
                        an Event of Default."

            14.   The Loan Agreement shall be amended by deleting the definition
                  of "Minimum Finance Charge" appearing in Section 1 thereof and
                  inserting in lieu thereof the following:

                        ""MINIMUM FINANCE CHARGE" is the amount, as determined
                        by Bank, for which the Finance Charge would be payable
                        if the average daily principal amount of all outstanding
                        Advances during the applicable Reconciliation Period was
                        (i) for each Reconciliation Period beginning May 2004
                        through April 2005, $5,000,000.00; (ii) for each
                        Reconciliation Period beginning May 2005 through October
                        2005, $3,000,000.00 and (iii) for each Reconciliation
                        Period beginning November 2005 and thereafter, $0.00."

            15.   The Loan Agreement shall be amended by deleting the definition
                  of "Placeholder Invoice" appearing in Section 1 thereof and
                  inserting in lieu thereof the following:

                        ""PLACEHOLDER INVOICE" is, a written document that is
                        prepared and delivered by Borrower to Bank requesting an
                        Advance, based on, for each quarter, three (3) times the
                        amount of the value (as determined by Borrower, subject
                        to Section 6.2(H) hereof), of Borrower's recurring total
                        monthly revenue (plus, without duplication, revenue from
                        any contracts with the New York State Department of
                        Labor) less professional services revenue, all as
                        reviewed and approved by Bank."

4. FEES. Borrower shall pay to Bank a modification fee equal to One Hundred
Twenty Five Thousand Dollars ($125,000.00), which fee shall be deemed fully
earned as of the date hereof and shall be payable as follows (i) $40,000.00 is
due and payable on the date hereof, provided, however, that Borrower has already
paid $20,000.00 of such fee, and (ii) $85,000.00 is payable on the sooner to
occur of (x) April 29, 2005, (y) the occurrence of an Event of Default. The
$85,000.00 fee set forth in the previous sentence supercedes the $60,000.00 fee
set forth in

                                       4
<PAGE>
Section 4(ii) of the First Loan Modification Agreement. Borrower shall also
reimburse Bank for all legal fees and expenses incurred in connection with this
amendment to the Existing Loan Documents.

5. RATIFICATION OF INTELLECTUAL PROPERTY SECURITY AGREEMENT. Borrower hereby
ratifies, confirms and reaffirms, all and singular, the terms and conditions of
the IP Security Agreement, and acknowledges, confirms and agrees that the IP
Security Agreement contains an accurate and complete listing of all Intellectual
Property Collateral as defined therein. Notwithstanding the terms and conditions
of the Intellectual Property Security Agreement, the Borrower shall not register
any Copyrights or Mask Works in the United States Copyright Office unless it:
(i) has given at least fifteen (15) days' prior written notice to Bank of its
intent to register such Copyrights or Mask Works and has provided Bank with a
copy of the application it intends to file with the United States Copyright
Office (excluding exhibits thereto); (ii) executes a security agreement or such
other documents as Bank may reasonably request in order to maintain the
perfection and priority of Bank's security interest in the Copyrights proposed
to be registered with the United States Copyright Office; and (iii) records such
security documents with the United States Copyright Office contemporaneously
with filing the Copyright application(s) with the United States Copyright
Office. Borrower shall promptly provide to Bank a copy of the Copyright
application(s) filed with the United States Copyright Office, together with
evidence of the recording of the security documents necessary for Bank to
maintain the perfection and priority of its security interest in such Copyrights
or Mask Works. Borrower shall provide written notice to Bank of any application
filed by Borrower in the United States Patent and Trademark Office for a patent
or to register a trademark or service mark within 30 days of any such filing.

6. RATIFICATION OF PERFECTION CERTIFICATES. Each Borrower hereby ratifies,
confirms and reaffirms, all and singular, the terms and disclosures contained in
that certain Perfection Certificate dated as of February 13, 2004 between such
Borrower and Bank, and acknowledges, confirms and agrees the disclosures and
information Borrower provided to Bank in such Perfection Certificate has not
changed, as of the date hereof, except as set forth on SCHEDULE 6, attached
hereto, if any.

7. CONSISTENT CHANGES. The Existing Loan Documents are hereby amended wherever
necessary to reflect the changes described above.

8. RATIFICATION OF LOAN DOCUMENTS. Borrower hereby ratifies, confirms, and
reaffirms all terms and conditions of all security or other collateral granted
to the Bank, and confirms that the indebtedness secured thereby includes,
without limitation, the Obligations.

9. NO DEFENSES OF BORROWER. Borrower hereby acknowledges and agrees that
Borrower has no offsets, defenses, claims, or counterclaims against Bank with
respect to the Obligations, or otherwise, and that if Borrower now has, or ever
did have, any offsets, defenses, claims, or counterclaims against Bank, whether
known or unknown, at law or in equity, all of them are hereby expressly WAIVED
and Borrower hereby RELEASES Bank from any liability thereunder.

10. CONTINUING VALIDITY. Borrower understands and agrees that in modifying the
existing Obligations, Bank is relying upon Borrower's representations,
warranties, and agreements, as set forth in the Existing Loan Documents. Except
as expressly modified pursuant to this Loan Modification Agreement, the terms of
the Existing Loan Documents remain unchanged and in full force and effect.
Bank's agreement to modifications to the existing Obligations pursuant to this
Loan Modification Agreement in no way shall obligate Bank to make any future
modifications to the Obligations. Nothing in this Loan Modification Agreement
shall constitute a satisfaction of the Obligations. It is the intention of Bank
and Borrower to retain as liable parties all makers of Existing Loan Documents,
unless the party is expressly released by Bank in writing. No maker will be
released by virtue of this Loan Modification Agreement.

11. JURISDICTION/VENUE. Borrower accepts for itself and in connection with its
properties, unconditionally, the exclusive jurisdiction of any state or federal
court of competent jurisdiction in the Commonwealth of Massachusetts in any
action, suit, or proceeding of any kind against it which arises out of or by
reason of this Loan Modification Agreement; provided, however, that if for any
reason Bank cannot avail itself of the courts of the Commonwealth of
Massachusetts, then venue shall lie in Santa Clara County, California.

                                       5
<PAGE>

NOTWITHSTANDING THE FOREGOING, THE BANK SHALL HAVE THE RIGHT TO BRING ANY ACTION
OR PROCEEDING AGAINST THE BORROWER OR ITS PROPERTY IN THE COURTS OF ANY OTHER
JURISDICTION WHICH THE BANK DEEMS NECESSARY OR APPROPRIATE IN ORDER TO REALIZE
ON THE COLLATERAL OR TO OTHERWISE ENFORCE THE BANK'S RIGHTS AGAINST THE BORROWER
OR ITS PROPERTY.

12. COUNTERSIGNATURE. This Loan Modification Agreement shall become effective
only when it shall have been executed by Borrower and Bank.

            [The remainder of this page is intentionally left blank]

                                       6
<PAGE>

      This Loan Modification Agreement is executed as a sealed instrument under
the laws of the Commonwealth of Massachusetts as of the date first written
above.

BORROWER:                                BANK:

NAVISITE, INC.                           SILICON VALLEY BANK, doing business as
                                         SILICON VALLEY EAST

By: Jim Pluntze                          By: /s/ David Reich
    -----------                              ---------------

Title: Chief Financial Officer and       Title: SVP
Treasurer

CLEARBLUE TECHNOLOGIES MANAGEMENT, INC.

By: Jim Pluntze
    -----------

Title: VP Finance and Treasurer

AVASTA, INC.

By: Jim Pluntze
    -----------

Title: VP Finance and Treasurer

CONXION CORPORATION

By: Jim Pluntze
    -----------

Title: CFO and Treasurer

INTREPID ACQUISITION CORP.

By: Jim Pluntze
    -----------

Title: CFO and Treasurer

                                       7

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