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                                                                    EXHIBIT 10.3

                                    EXHIBIT B

               TO AGREEMENT AND PLAN OF MERGER AND SHARE EXCHANGE

                       FORM OF INDEMNITY ESCROW AGREEMENT

         This is an Indemnity Escrow Agreement (this "Agreement") entered into
as of ___________, 2004 by and among Daleen Holdings, Inc., a Delaware
corporation ("Parent"), Behrman Capital II, L.P., a Delaware limited partnership
("Behrman"), Strategic Entrepreneur Fund II, L.P., a Delaware limited
partnership ("SEF"), ________________ and ________________ as the stockholders'
representative appointed pursuant to Section 9.05 of the Merger Agreement (as
defined below) (jointly, the "Stockholders' Representative"), and SunTrust Bank,
as escrow agent (the "Escrow Agent"). Certain terms used in this Agreement
without definition in context or in Section 13 of this Agreement have the
meanings given to them in that Agreement and Plan of Merger and Share Exchange
dated as of May 7, 2004 (the "Merger Agreement"), by and among Parent, Parallel
Acquisition, Inc., a Delaware corporation and wholly owned subsidiary of Parent
("Acquisition Sub"), Daleen Technologies, Inc., a Delaware corporation (the
"Company"), Behrman and SEF.

         The Merger Agreement provides for the exchange by Behrman and SEF of
their existing holdings of capital stock of the Company for a combination of
shares of Parent PIK Preferred and Parent Common Stock (the "Share Exchange").
Upon consummation of the Share Exchange, Acquisition Sub will merge with and
into the Company (the "Merger"), and shares of the capital stock of the Company
held by the Series F Holders will be converted into the right to receive the
respective Merger Consideration. Certain of the cash and shares of Parent PIK
Preferred and Parent Common Stock to be issued in the Share Exchange and Merger
are to be placed into escrow in order to secure certain indemnification
obligations set forth in Section 9.01 of the Merger Agreement. It is a condition
to the obligations of the parties to consummate the Share Exchange and Merger
that they enter into this Agreement.

         The Merger, and the appointment of the Stockholders Representative,
have been approved by the holders of a majority of all votes represented by
outstanding shares of the capital stock of the Company, as well as a majority of
all votes entitled to be cast by holders of Daleen Series F Preferred Stock.

         In consideration of the foregoing and the mutual promises of the
parties herein contained, and other good and valuable consideration, receipt and
sufficiency of which hereby are acknowledged conclusively, the parties to this
Agreement hereby agree as follows:

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1. Escrow Accounts and Escrow Deposits.

         (a) General Escrow Deposit. Pursuant to the Merger Agreement, Parent
shall deposit in one escrow account with the Escrow Agent, as escrow agent, such
amount in cash and shares of Parent Common Stock (collectively, the "General
Escrow Shares" and together with the cash deposit and additions to or earnings
or distributions on the Escrow Shares or the cash deposit, the "General Escrow
Deposit"), as is set forth on Schedule A in respect of each Holder named
thereon. The Escrow Shares shall be registered in the name of the respective
Holder, with certificates in respect thereof delivered to the Escrow Agent
together with appropriate stock powers in respect thereof. Schedule A also sets
forth next to the name of each Holder their respective Holder's General Cash
Percentage and Holder's General Parent Common Percentage. Parent and the
Stockholders' Representative confirm by execution and delivery of this Agreement
that the allotment of cash and shares of Parent Common Stock in the General
Escrow Deposit amongst the Holders is in accord with the terms of the Merger
Agreement.

         (b) Special Escrow Deposit. Pursuant to the Merger Agreement, if, but
only if, any Specified Litigation is outstanding as of the Closing, Parent shall
deposit in escrow with the Escrow Agent, as escrow agent, such amount in cash
and shares of Parent Common Stock (collectively, the "Special Escrow Shares" and
together with the cash deposit and additions to or earnings or distributions on
the Escrow Shares or the cash deposit, the "Special Escrow Deposit"), as is set
forth on Schedule B in respect of each Holder named thereon. The Escrow Shares
shall be registered in the name of the respective Holder, with certificates in
respect thereof delivered to the Escrow Agent together with appropriate stock
powers in respect thereof. Schedule B also sets forth next to the name of each
Holder their respective Holder's Special Cash Percentage and Holder's Special
Parent Common Percentage. Parent and the Stockholders' Representative confirm by
execution and delivery of this Agreement that the allotment of cash and shares
of Parent Common Stock in the Special Escrow Deposit amongst the Holders is in
accord with the terms of the Merger Agreement. [IF NO SPECIFIED LITIGATION IS
OUTSTANDING AS OF THE CLOSING, THIS SECTION MAY BE OMITTED FROM THE EXECUTION
COPY OF THE ESCROW AGREEMENT AND ALL OTHER PROVISIONS IN RESPECT OF THE SPECIAL
ESCROW DELETED.]

         (c) Behrman Deposit. Pursuant to the Merger Agreement, Parent shall
deposit in escrow with the Escrow Agent, as escrow agent, such amount in cash
(together with additions to or earnings thereon, the "Behrman Deposit" and
together with the General Escrow Deposit and the Special Escrow Deposit, the
"Escrow Deposits"), as is set forth on Schedule C in respect of each Holder
named thereon. Schedule C also sets forth next to the names of Behrman and SEF
their respective Holder's Behrman Percentage. Parent and the Stockholders'
Representative confirm by execution and delivery of this Agreement that the
allotment of cash in the Behrman Deposit amongst the Holders is in accord with
the terms of the Merger Agreement.

2. Investment of Escrow. Any cash that may from time to time be part of the
Escrow Deposits, and all interest earned thereon shall be invested by the Escrow
Agent at the written direction of the Stockholders' Representative; provided,
however, that no investment or reinvestment may be made except in the following:

         (a) direct general obligations of, or obligations, the payment of
principal of and interest on which are unconditionally guaranteed by, the United
States of America or any agency thereof, maturing within the earlier of six
months from the date of purchase or December 31, 2004;

         (b) certificates of deposit or other evidences of indebtedness issued
by any bank or savings institution which is insured by the Federal Deposit
Insurance Corporation, maturing within the earlier of six months from the date
of purchase or December 31, 2004, provided that such certificates of deposit or
evidences of indebtedness, to the extent they exceed the amounts covered by such
insurance, are fully

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secured by obligations described in clause (a) above;

         (c) prime commercial paper of companies whose commercial paper is rated
A-1 or P-1 by Moody's or Standard & Poor's;

         (d) any money market fund substantially all of which is invested in the
foregoing investment categories (such as the STI Classic U.S. Treasury
Securities Money Market Fund); or

         (e) an interest bearing trust account of the Escrow Agent insured by
the Federal Deposit Insurance Corporation.

         If the Escrow Agent has not received written direction at any time with
respect to the investment of cash, the cash or such portion thereof as to which
no written direction has been received, shall be invested in investments
described in (d) above. If the amount of cash is insufficient to invest, the
cash will be deposited into an interest bearing trust account of the Escrow
Agent.

3. Rights and Obligations of the Parties. The Escrow Agent shall be entitled to
such rights and shall perform such duties of the escrow agent as set forth
herein (collectively, the "Duties"), in accordance with the terms and conditions
of this Agreement. Parent, Behrman, SEF, the Series F Holders, and Stockholders'
Representative shall be entitled to their respective rights and shall perform
their respective duties and obligations as set forth herein, in accordance with
the terms hereof.

4. Disposition. The Escrow Agent shall deliver the Escrow Deposits upon, and
pursuant to, joint written instructions of the Parent and the Stockholders'
Representative. Without limitation of the provisions of Section 5 below, the
Escrow Agent shall be entitled to rely conclusively upon any joint written
instructions delivered on behalf of Parent and the Stockholders' Representative
without inquiry into the accuracy or authorization thereof.

5. Limited Duties. The Escrow Agent undertakes to perform only those duties as
are expressly set forth in this Agreement.

6. Amounts Earned on Escrow Deposit: Tax Matters. All amounts earned, paid or
distributed with respect to the Escrow Deposits, if any (whether interest,
dividends, distributions from Parent with respect to the Escrow Shares or
otherwise), shall become a part of the Escrow Deposits, shall be held hereunder
upon the same terms as the original Escrow Deposits and shall be distributed
together with the underlying portion of the original Escrow Deposits pursuant to
the terms of this Agreement. The parties agree that Behrman, SEF, and each other
Holder will include all amounts attributable to Behrman, SEF, and each other
Holder earned on the Escrow Deposits (or allocated or distributed with respect
thereto) in its gross income for federal, state and local income tax purposes
and pay any such income tax resulting therefrom. Each Holder shall provide to
the Escrow Agent a completed Form W-9. The Escrow Agent shall have no duty to
prepare of file any tax report or return with respect to the Escrow Deposits or
any earnings thereon.

7. Claims Against Escrow Deposits.

         (a) At any time or from time to time from the date hereof through and
including the first date on which no assets remain in any Escrow Deposit (the
"Escrow Period"), Parent or any successor of Parent may make claims against the
respective Escrow Deposits for indemnification subject to and in accordance with
the provisions of the Merger Agreement (including Sections 2.05 and 10.01 and
Article IX thereof). The Escrow Agent shall have no duty to ensure the
sufficiency of any claim or the conformity of any claim with the requirements of
the Merger Agreement. The Escrow Agent shall deliver

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payment to Parent for a claim upon, and pursuant to, joint written instructions
of Parent and the Stockholders' Representative, or in the case of a disputed
claim under Section 8 below, upon the final and binding adjudication of the
dispute in accordance with Section 8 below.

         (b) The Escrow Agent shall follow the joint written instructions of the
Parent and the Stockholders' Representative in making any payment in
satisfaction of a claim against the Escrow Deposits and in making any release of
assets to a Holder. The joint written instruction shall set forth the exact
number of Escrow Shares and cash amount to be released from the respective
Escrow Deposits. It is agreed by Parent and the Stockholders' Representative
that such calculations shall be made as follows:

                  (i)      Payments shall be made in satisfaction of a claim
                           against the General Escrow Deposit from each Holder
                           other than Behrman and SEF as follows: There shall be
                           released to Parent from the cash held in the General
                           Escrow Deposit in respect of such Holder an amount
                           equal to the result obtained by multiplying (a) the
                           amount of such claim times (b) the General Cash
                           Percentage times (c) such Holder's General Cash
                           Percentage. There shall be released to Parent from
                           the shares of Parent Common Stock held in the General
                           Escrow Deposit in respect of such Holder a number of
                           shares of Parent Common Stock equal in value (rounded
                           down to the nearest whole share) to the result
                           obtained by multiplying (a) the amount of such claim
                           times (b) the General Common Percentage times (c)
                           such Holder's General Common Percentage. If all
                           shares of Parent Common Stock in the General Escrow
                           Deposit shall have been delivered in accordance with
                           the preceding but the amount of such claim remains
                           unsatisfied, any cash remaining in the General Escrow
                           Account after the above described deliveries, up the
                           amount of such shortfall, will be delivered in
                           payment on such claim, and allocated against Holders
                           in accordance with their Holder's General Cash
                           Percentages.

                  (ii)     Payments shall be made in satisfaction of a claim
                           against the Special Escrow Deposit from each Holder
                           other than Behrman and SEF as follows: There shall be
                           released to Parent from the cash held in the Special
                           Escrow Deposit in respect of such Holder an amount
                           equal to the result obtained by multiplying (a) the
                           amount of such claim times (b) the Special Cash
                           Percentage times (c) such Holder's Special Cash
                           Percentage. There shall be released to Parent from
                           the shares of Parent Common Stock held in the Special
                           Escrow Deposit in respect of such Holder a number of
                           shares of Parent Common Stock equal in value (rounded
                           down to the nearest whole share) to the result
                           obtained by multiplying (a) the amount of such claim
                           times (b) the Special Common Percentage times (c)
                           such Holder's Special Common Percentage. If all
                           shares of Parent Common Stock in the Special Escrow
                           Deposit shall have been delivered in accordance with
                           the preceding but the amount of such claim remains
                           unsatisfied, any cash remaining in the Special Escrow
                           Account after the above described deliveries, up the
                           amount of such shortfall, will be delivered in
                           payment on such claim, and allocated against Holders
                           in accordance with their Holder's Special Cash
                           Percentages.

                  (iii)    Whereever an Escrow Share is required to be valued
                           for purposes of this Agreement, the value of each
                           such Escrow Share shall be deemed to be $25. The
                           number of Escrow Shares required to satisfy a payment
                           requirement shall be the number of Escrow Shares
                           (rounding down to the nearest whole unit) having a
                           value equal to the payment requirement.

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                  (iv)     Payments shall be made in satisfaction of claims
                           under either Section 9.01(a) or 9.01(d) of the Merger
                           Agreement from Behrman and SEF as follows: There
                           shall be released to Parent from the cash held in the
                           Behrman Deposit in respect of such Holder an amount
                           equal to the result obtained by multiplying (a) the
                           amount of such claim times (b) the Behrman
                           Indemnification Percentage times (c) such Holder's
                           Behrman Percentage.

The Escrow Agent shall be entitled to rely conclusively on the joint written
instruction of the Parent and the Stockholders' Representative without any
requirement of review of or inquiry into the accuracy of or conformity of such
instructions and calculations to the procedures set forth above.

         In the event that the Escrow Agent must make payment with a number of
Escrow Shares less than or different from the number of Escrow Shares
represented by a certificate(s) in the Escrow Deposits, the Escrow Agent shall
surrender such certificate(s) to Parent and Parent shall issue to the Escrow
Agent certificate(s) of Parent identical in form but for the number of Escrow
Shares as necessary to allow for proper payment of the claim, so long as the
number of Escrow Shares represented by the new certificate(s) plus the amount of
Escrow Shares used to satisfy such claim shall be equivalent to the total number
of Escrow Shares covered by the surrendered certificate(s). 8. Disputed Claims.

         (a) Should any dispute or controversy arise between or among the
parties or any other person, firm or entity, with respect to this Agreement, the
Escrow Deposits (or any part thereof), a dispute by the Stockholders'
Representative of an indemnification claim by Parent, or the right of Parent to
receive the Escrow Deposits, or should the parties fail to designate another
Escrow Agent as provided in Section 10 hereof, or if the Escrow Agent should be
in doubt as to what action to take, the Escrow Agent shall have the right (but
not the obligation) to (i) withhold delivery of the Escrow Deposits until the
controversy is resolved to the Escrow Agent's satisfaction or (ii) deposit the
Escrow Deposits into any court of competent jurisdiction, with notice to Parent
and the Stockholders' Representative, and Escrow Agent shall thereupon be
discharged from all further duties as Escrow Agent. If any dispute should arise
with respect to the payment or ownership or right of possession of the Escrow
Deposits, or the duties of the Escrow Agent hereunder, the Escrow Agent is
authorized and directed to retain in its possession, without liability to
anyone, all or any part of the Escrow Deposits until such dispute shall have
been settled either by mutual agreement of parties in dispute or by the final
order, decree or judgment of a court of competent jurisdiction in the United
States of America (the time for appeal having expired with no appeal having been
taken) in a proceeding to which the parties and such other parties in dispute
are parties, but the Escrow Agent shall be under no duty whatsoever to institute
or defend any such proceedings. Parent and the Stockholders' Representative
shall each promptly inform the Escrow Agent of the existence of any such
dispute.

         (b) Other than as otherwise provided for in Article IX of the Merger
Agreement, the Escrow Deposits shall constitute the sole recourse of Parent to
satisfy its claims pursuant to such Article IX of the Merger Agreement.

         (c) Upon resolution of all outstanding claims, Parent and the
Stockholders' Representative jointly shall execute a written notice to such
effect and deliver such notice to the Escrow Agent.

9. Termination. This Agreement shall terminate on the date that all Escrow
Deposits are reduced to zero as the result of payments by the Escrow Agent to
Parent in accordance with the provisions of Section 7 or Section 8, or as a
result of payments by the Escrow Agent to the Holders in accordance with the
provisions of Section 4. After such payment, this Agreement shall terminate. At
such time as all

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remaining indemnification claims hereunder have been resolved and the Escrow
Agent has received a written notice executed by Parent and the Stockholders'
Representative pursuant to Section 8, and any amounts to be distributed to
Parent in connection therewith have been so distributed, the Escrow Agent shall
distribute the remaining Escrow Deposits, if any, to the Holders.

10. The Escrow Agent.

         (a) Direction from Parent and the Stockholders' Representative.
Notwithstanding anything herein to the contrary, the Escrow Agent shall promptly
dispose of all or any part of the Escrow Deposits as directed by a writing
signed jointly by Parent and the Stockholders' Representative.

         (b) Reliance by Escrow Agent; Liability of Escrow Agent. Except with
respect to capitalized terms used herein and defined in the Merger Agreement,
the Escrow Agent will not be subject to, or be obliged to recognize, any other
agreement between the parties hereto (including, but not limited to, the Merger
Agreement) or directions or instructions not specifically set forth herein. The
Escrow Agent will not make any payment or disbursement from or out of the Escrow
Deposits that is not expressly authorized pursuant to this Agreement. The Escrow
Agent undertakes to perform only such duties as are expressly set forth herein.
The Escrow Agent may rely and shall be protected in acting or refraining from
acting upon any written notice, instruction or request furnished to it hereunder
and believed by it to be genuine and to have been signed or presented by the
proper party or parties. The Escrow Agent shall be under no duty to inquire into
or investigate the validity, accuracy or content of any such document. The
Escrow Agent shall have no duty to solicit any payment that may be due
hereunder. The Escrow Agent shall not be liable for any action taken or omitted
by it in good faith, unless a court of competent jurisdiction determines that
the Escrow Agent's gross negligence or wilful misconduct was the primary cause
of any loss to Parent, the Stockholders' Representative or any Holder. In the
administration of the Escrow Deposits hereunder, the Escrow Agent may execute
any of its powers and perform its duties hereunder directly or through agents or
attorneys and may consult with counsel, accountants and other skilled persons to
be selected and retained by it. The Escrow Agent shall not be liable for
anything done, suffered or omitted in good faith by it in accordance with the
advice or opinion of any such counsel, accountants or other skilled persons.
Parent and the Holders, jointly and severally, hereby agree to indemnify and
hold the Escrow Agent and each of its directors, officers, agents and employees
(collectively, the "Indemnitees") harmless from and against any and all claims,
liabilities, losses, damages, fines, penalties, and expenses, including
out-of-pocket and incidental expenses and attorneys' fees and expenses
("Losses") that may be imposed on, incurred by, or asserted against the
Indemnitees or any of them, directly or indirectly, for following any
instructions or other directions upon which the Escrow Agent is authorized to
rely pursuant to the terms of this Agreement. In addition to and not in
limitation of the immediately preceding sentence, Parent and the Holders also
agree, jointly and severally, to indemnify and hold the Indemnitees and each of
them harmless from and against any and all Losses that may be imposed on,
incurred by, or asserted against the Indemnitees or any of them, directly or
indirectly, in connection with or arising out of the Indemnitees' conduct as
Escrow Agent under this Agreement, provided that the Indemnitees have not acted
with gross negligence or engaged in wilful misconduct. Anything in this
Agreement to the contrary notwithstanding, in no event shall the Escrow Agent be
liable for special, indirect or consequential losses or damages of any kind
whatsoever. As between Parent, on the one hand, and the Holders, on the other
hand, each shall bear equally the indemnification obligations set forth in this
Section 10(b). The provisions of this Section 10(b) shall survive the
termination of this Agreement and the resignation or removal of the Escrow Agent
for any reason.

         (c) Fees and Expenses of the Escrow Agent. All fees of the Escrow Agent
for its services hereunder, together with any expenses reasonably incurred by
the Escrow Agent in connection with this Agreement, shall be paid by Parent. All
fees of the Escrow Agent in connection herewith shall be due

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upon receipt of an invoice from the Escrow Agent delivered to Parent. Such fees
and expenses are set forth on Schedule __ hereto.

         (d) Resignation and Removal of Escrow Agent; Successor Escrow Agent.

                  (i)      The Escrow Agent may resign from its duties
                           hereunder by giving each of the parties hereto not
                           less than thirty (30) days prior written notice of
                           the effective date of such resignation (which
                           effective date shall be at least thirty (30) days
                           after the date such notice is given). In addition,
                           the Escrow Agent may be removed and replaced on a
                           date designated in a written instrument (which
                           effective date shall be at least thirty (30) days
                           after the date such notice is given) signed by Parent
                           and the Stockholders' Representative and delivered to
                           the Escrow Agent. The parties hereto intend that a
                           successor escrow agent mutually acceptable to
                           Stockholders' Representative and Parent will be
                           appointed to fulfill the duties of the Escrow Agent
                           hereunder for the remaining term of this Agreement in
                           the event of the Escrow Agent's resignation or
                           removal. Upon the effective date of such resignation
                           or removal, the Escrow Agent shall deliver the
                           property comprising the Escrow Deposits to such
                           successor escrow agent, together with an accounting
                           of the investments held by it and all transactions
                           related to this Agreement, including any
                           distributions made and such records maintained by the
                           Escrow Agent in connection with its duties hereunder
                           and other information with respect to the Escrow
                           Deposits as such successor may reasonably request. If
                           on or before the effective date of such resignation
                           or removal, a successor escrow agent has not been
                           appointed, the Escrow Agent shall cease its functions
                           at the expiry of the notice period and may retain any
                           and all property in its possession hereunder on a
                           merely safe keeping basis, at a fee to be determined
                           by the Escrow Agent, acting reasonably (or, at the
                           election of the Escrow Agent, tender the property
                           held hereunder into the registry of any court of
                           competent jurisdiction and thereupon shall be
                           discharged from all further duties as escrow agent).

                  (ii)     Upon written acknowledgement by a successor escrow
                           agent appointed in accordance with this Agreement to
                           serve as escrow agent hereunder and the receipt of
                           the property then comprising the Escrow Deposits, or
                           upon deposit of all property held hereunder into the
                           registry of a court of competent jurisdiction, the
                           Escrow Agent shall be fully released and relieved of
                           all duties, responsibilities and obligations under
                           this Agreement, and such successor escrow agent shall
                           for all purposes hereof be the Escrow Agent.

                  (iii)    Any corporation, association or other entity into
                           which the Escrow Agent may be converted or merged, or
                           with which it may be consolidated, or to which it may
                           sell or otherwise transfer all or substantially all
                           of its corporate trust business, or any corporation,
                           association or other entity resulting from any such
                           merger, conversion, consolidation, sale or other
                           transfer, shall, ipso facto, be and become successor
                           Escrow Agent hereunder, vested with all of the
                           powers, discretions, immunities, privileges and all
                           other matters as was its predecessor, without the
                           execution or filing of any instrument or any further
                           act on the part or any of the parties hereto,
                           anything herein to the contrary notwithstanding.

         (e) The Escrow Agent shall have the right to consult with and obtain
advice from legal counsel employed or appointed by it in the event of any
questions as to any of the provisions hereof or its

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duties hereunder, and shall have no liability and be fully protected with regard
to any actions taken or omitted to be taken pursuant to such advice. The cost of
such services shall be reasonable expenses pursuant to Section 10(c) hereof.

         (f) The Escrow Agent shall disburse monies hereunder only to the extent
that monies have been deposited with it.

         (g) The Escrow Agent shall retain the right not to act and shall not be
held liable for refusing to act unless it has received clear documentation that
complies with the terms of this Agreement. Such documentation must not require
the exercise of any discretion or independent judgment.

         (h) The Escrow Agent shall incur no liability with respect to the
delivery or non-delivery of any certificate or certificates whether delivered by
hand, mail or any other means.

         (i) The forwarding of a stock certificate or check, as the case may be,
by the Escrow Agent will satisfy and discharge the liability of the Escrow Agent
for any shares or amounts due to the extent of the shares, sum or sums
represented thereby. In the event of the non-receipt of such check by the payee,
or the loss or destruction thereof, the Escrow Agent, upon being furnished with
reasonable evidence of such non-receipt, loss or destruction and indemnity
reasonably satisfactory to it, will issue to such payee a replacement check for
the amount of such check.

         (j) None of the provisions contained in this Agreement require the
Escrow Agent to expend or to risk its own funds or otherwise to incur financial
liability in the performance of any of its duties or in the exercise of any of
its rights or powers.

11. Voting of Escrow Shares. So long as any Escrow Shares are retained by the
Escrow Agent, each Holder shall be entitled to exercise the voting power, if
any, with respect to such Holder's Escrow Shares. The Escrow Agent shall have no
rights or duties whatsoever in respect of the exercise of such voting rights nor
in respect of proxy and other materials to be distributed to the Holders in
connection therewith.

12. Stockholders' Representative. Behrman, SEF, and the other Holders shall be
represented hereunder by the Stockholders' Representative appointed in
accordance with the terms of the Merger Agreement. The Escrow Agent shall be
entitled to deal exclusively with the Stockholders' Representative as agent of
the Holders on all matters relating to the Merger Agreement and this Agreement,
and shall be entitled to rely exclusively (without further evidencing of any
kind whatsoever) on any document executed or purported to be executed on behalf
of any Holder by the Stockholders' Representative, and on any other action taken
or purported to be taken on behalf of any Series F Holders by the Stockholders'
Representative, as fully binding upon the Holders. The Escrow Agent is hereby
relieved of any liability to any person for any acts done by them in accordance
with any act, decision, consent or instruction of the Stockholders'
Representative.

13.      Certain Definitions.

         "General Cash Percentage" means the result obtained by multiplying (a)
the Series F Indemnification Percentage by (b) a fraction, the numerator of
which is the aggregate cash deposited into the General Escrow Deposit as of the
Effective Time and the denominator of which is the total aggregate value of all
cash and Parent Common Stock deposited into the General Escrow Deposit as of the
Effective Time.

         "General Common Percentage" means the result obtained by multiplying
(a) the Series F Indemnification Percentage by (b) a fraction, the numerator of
which is the aggregate value of all shares

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of Parent Common Stock deposited into the General Escrow Deposit as of the
Effective Time and the denominator of which is the total aggregate value of all
cash and Parent Common Stock deposited into the General Escrow Deposit as of the
Effective Time.

         "Holders" means Behrman, SEF, and the Series F Holders."Holder's
Berhman Percentage" means in respect of Behrman or SEF a fraction, the numerator
of which is the cash amount deposited into the Behrman Deposit as of the
Effective Time and allocated to such Holder, and the denominator of which is the
aggregate value of all cash deposited into the Behrman Deposit at
Closing."Holder's General Cash Percentage" means in respect of a given Holder a
fraction, the numerator of which is the cash amount deposited into the General
Escrow Deposit as of the Effective Time and allocated to such Holder, and the
denominator of which is the aggregate value of all cash deposited into the
General Escrow Deposit at Closing.

         "Holder's General Common Percentage" means in respect of a given Holder
a fraction, the numerator of which is the value of the shares of Parent Common
Stock deposited into the General Escrow Deposit as of the Effective Time and
allocated to such Holder, and the denominator of which is the aggregate value of
all shares of Parent Common Stock deposited into the General Escrow Deposit at
Closing."Holder's Special Cash Percentage" means in respect of a given Holder a
fraction, the numerator of which is the cash amount deposited into the Special
Escrow Deposit as of the Effective Time and allocated to such Holder, and the
denominator of which is the aggregate value of all cash deposited into the
Special Escrow Deposit at Closing.

         "Holder's Special Common Percentage" means in respect of a given Holder
a fraction, the numerator of which is the value of the shares of Parent Common
Stock deposited into the Special Escrow Deposit as of the Effective Time and
allocated to such Holder, and the denominator of which is the aggregate value of
all shares of Parent Common Stock deposited into the Special Escrow Deposit at
Closing."Special Cash Percentage" means the result obtained by multiplying (a)
the Series F Indemnification Percentage by (b) a fraction, the numerator of
which is the aggregate cash deposited into the Special Escrow Deposit as of the
Effective Time and the denominator of which is the total aggregate value of all
cash and Parent Common Stock deposited into the Special Escrow Deposit as of the
Effective Time.

         "Special Common Percentage" means the result obtained by multiplying
(a) the Series F Indemnification Percentage by (b) a fraction, the numerator of
which is the aggregate value of all shares of Parent Common Stock deposited into
the Special Escrow Deposit as of the Effective Time and the denominator of which
is the total aggregate value of all cash and Parent Common Stock deposited into
the Special Escrow Deposit as of the Effective Time.

14. Governing Law. IT IS THE PARTIES' INTENT THAT THIS AGREEMENT SHALL BE
GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF
NEW YORK WITHOUT REGARD TO ITS CONFLICTS OF LAWS PRINCIPLES.

15. Counterparts. This Escrow Agreement may be executed in one or more
counterparts, all of which together shall be considered one and the same
document.

                                     - 9 -

<PAGE>

16. Notices. Any notice or other communication required or permitted hereunder
shall be in writing and shall be deemed to have been given to a party when (a)
delivered to the appropriate address by hand or by nationally recognized
overnight courier service (costs prepaid), (b) sent by facsimile with
confirmation of transmission by the transmitting equipment, or (c) received or
rejected by the addressee, if sent by certificate mail, return receipt
requested, in each case to the following addresses or facsimile numbers and
marked to the attention of the person (by name or title) designated below:

         To Parent:                            Daleen Technologies, Inc.
                                               902 Clint Moore Road
                                               Boca Raton, Florida 33487
                                               Attention: Chief Executive
                                                          Officer
                                               Facsimile No: (561) 999-8080
                                               Phone No:
                                               Tax ID No:

         With a copy to:                       Kirkpatrick & Lockhart, LLP
                                               Henry W. Oliver Building
                                               535 Smithfield Street
                                               Pittsburgh, PA 15222
                                               Attention: Robert P. Zinn, Esq.
                                               Facsimile No.: (412) 355-6501
                                               Phone No: (412) 355-8687

         To the Stockholders' Representative:

         With a copy to:

         To Escrow Agent:                      SunTrust Bank
                                               Corporate Trust Department
                                               25 Park Place, 24th Floor
                                               Atlanta, Georgia  30303-2900
                                               Attention: Rebecca Fisher-Heck
                                               Fax: (404) 588-7335
                                               Phone No: (404) 588-7262

         Addresses may be changed by written notice given pursuant to this
Section 16. Any notice given hereunder may be given on behalf of any party by
his counsel or other authorized representatives.

17. Force Majeure. None of Parent, the Holders, the Stockholders' Representative
and the Escrow Agent shall be responsible for delays or failures in performance
under this Agreement resulting from acts beyond its control. Such acts shall
include, but not be limited to, acts of God, strikes, lockouts, riots, acts of
war, epidemics, governmental regulations superimposed after the fact, fire,
communication line failures, computer viruses, power failures, earthquakes or
other disasters.

18. Modifications. This Agreement may not be altered or modified, nor may any
condition or covenant set forth herein be waived without the express written
consent of each of the parties hereto (provided, however, that the consent of
Behrman and SEF shall not be required from and after the date that no further
assets remain in the Behrman Deposit, unless such alteration, modification or
waiver could reasonably be expected to adversely affect Behrman and SEF in their
capacities as potential indemnifying

                                     - 10 -

<PAGE>

parties under the Merger Agreement (but excluding any adverse effect on them in
their capacities as equityholders of Parent)). No course of conduct shall
constitute a waiver of any of the terms and conditions of this Escrow Agreement,
unless such waiver is specified in writing, and then only to the extent so
specified. A waiver of any of the terms and conditions of this Escrow Agreement
on one occasion shall not constitute a waiver of the other terms of this Escrow
Agreement, or of such terms and conditions on any other occasion.

19. Reproduction of Documents. This Agreement and all documents relating
thereto, including, without limitation, (a) consents, waivers and modifications
which may hereafter be executed, and (b) certificates and other information
previously or hereafter furnished, may be reproduced by a photographic,
photostatic, microfilm, optical disk, micro-card, miniature photographic or
other similar process. The parties agree that any such reproduction shall be
admissible in evidence as the original itself in any judicial or administrative
proceeding, whether or not the original is in existence and whether or not such
reproduction was made by a party in the regular course of business, and that any
enlargement, facsimile or further reproduction of such reproduction shall
likewise be admissible in evidence.

      [Remainder of page intentionally left blank; signature page follows]

                                     - 11 -

<PAGE>

         IN WITNESS WHEREOF, the parties have caused this Escrow Agreement to be
executed as of the date first written above.

                                 DALEEN HOLDINGS, INC.:

                                 By:
                                    -----------------------------------
                                    Name:
                                    Title:

                                 BEHRMAN CAPITAL II, L.P.:

                                 By:
                                    -----------------------------------
                                    Name:
                                    Title:

                                 STRATEGIC ENTREPRENEUR FUND II, L.P.:

                                 By:
                                    -----------------------------------
                                    Name:
                                    Title:

                                 STOCKHOLDERS' REPRESENTATIVE:

                                 By:
                                    -----------------------------------
                                    Name:
                                    Title:

                                 SUNTRUST BANK, AS ESCROW AGENT:

                                 By:
                                    -----------------------------------
                                    Name:
                                    Title:

                                     - 12 -<PAGE>
                                                                    EXHIBIT 10.4

                                                                  EXECUTION COPY

================================================================================

                            STOCK PURCHASE AGREEMENT

                                  by and among

                             DALEEN HOLDINGS, INC.,

                  PROTEK TELECOMMUNICATIONS SOLUTIONS LIMITED,

                        PAUL A. BEAUMONT, GEOFF BUTCHER,

                          IAN WATTERSON, MICHAEL WHITE,

                 MICHAEL KERSTEN and BARBARA KRYSTYNA KALINOWSKA

                              --------------------

                             Dated as of May 7, 2004

                              --------------------

================================================================================

<PAGE>

                               TABLE OF CONTENTS

<TABLE>
<S>                                                                                                                    <C>
1.       SALE AND PURCHASE OF THE SHARES; CONVERSION OF OPTIONS..................................................       2
         1.1.     Sale and Purchase..............................................................................       2
         1. 2.    Release of Options.............................................................................       2
2.       CLOSING.................................................................................................       3
         2.1.     Time and Place.................................................................................       3
3.       CONSIDERATION FOR THE SHARES; PAYMENT; DETERMINATION OF CASH PURCHASE PRICE AND PURCHASE PRICE
         ADJUSTMENT..............................................................................................       3
         3.1.     Purchase Price.................................................................................       3
         3.2.     Total Cash Purchase Price and Indemnity Escrow Amount..........................................       4
         3.3.     Reservation of Rights..........................................................................       5
         3.4.     Allocation.....................................................................................       5
         3.5.     Calculation of the Closing Adjustment..........................................................       6
         3.6.     Procedure For The Closing Adjustment...........................................................       7
         3.7.     Earn Out.......................................................................................       8
         3.8.     Deposit........................................................................................      11
         3.9.     Effect of Closing Subsequent to July 31, 2004..................................................      11
         3.10.    Notes in Substitution for Closing Cash Distribution Amount.....................................      11
4.       REPRESENTATIONS AND WARRANTIES OF THE COMPANY AND THE SPECIFIED SELLERS.................................      12
         4.1.     Title to Shares................................................................................      12
         4.2.     Due Incorporation and Qualification............................................................      12
         4.3.     Subsidiaries; Interests in Other Persons.......................................................      12
         4.4.     Capitalization; Options; Shareholder Rights....................................................      13
         4.5.     Constituent Documents..........................................................................      13
         4.6.     Financial Statements...........................................................................      14
         4.7.     Absence of Changes.............................................................................      14
         4.8.     Power and Authority............................................................................      15
         4.9.     Tax Matters....................................................................................      15
         4.10.    Customers......................................................................................      19
         4.11.    Compliance with Laws; Permits..................................................................      19
         4.12.    No Breach; Consents; Change of Control Payments................................................      20
         4.13.    Litigation; Claims.............................................................................      20
         4.14.    Employment Matters.............................................................................      20
         4.15.    Material Agreements............................................................................      21
         4.16.    Loan Documents.................................................................................      21
         4.17.    Real and Personal Properties...................................................................      22
         4.18.    Accounts and Notes Receivable; Payables........................................................      23
         4.19.    Intangible Property............................................................................      23
         4.20.    Title to Properties and Assets.................................................................      24
         4.21.    No Undisclosed Liabilities.....................................................................      25
         4.22.    Employee Benefit Plans.........................................................................      25
         4.23.    Insurance......................................................................................      28
         4.24.    No Misrepresentations..........................................................................      28
         4.25.    Transactions with Related Parties; Intercompany Transaction....................................      29
</TABLE>

                                       i

<PAGE>

<TABLE>
<S>      <C>                                                                                                           <C>
         4.26.    Environmental Matters..........................................................................      29
         4.27.    Bank Accounts; Credit Cards; Corporate Accounts; Powers of Attorney............................      29
         4.28.    Brokers........................................................................................      30
         4.29.    Computer System................................................................................      30
         4.30.    Absence of Certain Business Practices..........................................................      30
         4.31.    Severance Arrangements.........................................................................      31
         4.32.    No Other Agreements to Sell Assets or Capital Stock............................................      31
         4.33.    Disclosure Schedules...........................................................................      31
5.       REPRESENTATIONS AND WARRANTIES RELATING TO THE SELLERS..................................................      31
         5.1.     Authority to Execute and Perform Agreements....................................................      31
         5.2.     Title to Shares................................................................................      32
         5.3.     Litigation.....................................................................................      32
         5.4.     Investment Intent..............................................................................      32
         5.5.     Information....................................................................................      32
         5.6.     Accreditation..................................................................................      33
         5.7.     Restrictions on Transfer.......................................................................      33
         5.8.     No Debts to Company............................................................................      33
6.       REPRESENTATIONS AND WARRANTIES OF THE BUYER.............................................................      33
         6.1.     Due Organization; Subsidiaries.................................................................      33
         6.2.     Power of Buyer.................................................................................      33
         6.3.     No Breach......................................................................................      34
         6.4.     Capitalization.................................................................................      34
         6.5.     Other Representations as to Buyer..............................................................      34
         6.6.     Brokers........................................................................................      34
7.       COVENANTS AND AGREEMENTS................................................................................      35
         7.1.     Pre-Closing Covenants and Agreements...........................................................      35
         7.2.     Post-Closing Covenants and Agreements..........................................................      43
8.       CONDITIONS PRECEDENT TO THE OBLIGATION OF THE BUYER TO CLOSE............................................      48
         8.1.     Agreements and Conditions......................................................................      48
         8.2.     Representations and Warranties.................................................................      48
         8.3.     [Reserved].....................................................................................      48
         8.4.     No Legal Proceedings...........................................................................      48
         8.5.     Officer's Certificate..........................................................................      48
         8.6.     Consents.......................................................................................      49
         8.7.     MBO IPR........................................................................................      49
         8.8.     Secretary's Certificate........................................................................      49
         8.9.     Shares.........................................................................................      49
         8.10.    Resignations...................................................................................      49
         8.11.    Material Adverse Effect........................................................................      49
         8.12.    Minute Books and Stock Records; Certified Documents............................................      49
         8.13.    French Subsidiary..............................................................................      50
         8.14.    Approval of Lender(s)..........................................................................      50
         8.15.    Consummation of the Quadrangle Investment......................................................      50
         8.16     Termination of Options and Certain Plans.......................................................      50
</TABLE>

                                       ii

<PAGE>

<TABLE>
<S>      <C>                                                                                                           <C>
9.       CONDITIONS PRECEDENT TO THE OBLIGATIONS OF THE COMPANY AND SELLERS TO CLOSE.............................      51
         9.1.     Agreements and Conditions......................................................................      51
         9.2.     Representations and Warranties.................................................................      51
         9.3.     No Legal Proceedings...........................................................................      51
         9.4.     Officer's Certificate..........................................................................      51
         9.5.     Payment of Total Cash Purchase Price...........................................................      51
         9.9.     Consummation of Related Transactions...........................................................      51
         9.10.    Secretary's Certificate........................................................................      51
10.      SURVIVAL OF REPRESENTATIONS AND WARRANTIES..............................................................      52
11.      INDEMNIFICATION.........................................................................................      52
         11.1     Obligation of the Company and the Sellers to Indemnify.........................................      52
         11.2.    Indemnification of Sellers by Buyer............................................................      53
         11.3.    Notice to Indemnifying Party...................................................................      54
         11.4.    Relationship with Closing Adjustment...........................................................      54
         11.5     Method of Indemnification......................................................................      55
         11.6.    Certain Adjustments and Offsets to Indemnification.............................................      55
12.      TERMINATION.............................................................................................      56
         12.1     Termination....................................................................................      56
         12.2     Termination Fees...............................................................................      56
13.      MISCELLANEOUS...........................................................................................      57
         13.1.    Certain Definitions............................................................................      57
         13.2.    Interpretations................................................................................      66
         13.3.    No Publicity...................................................................................      66
         13.5.    Entire Agreement...............................................................................      68
         13.6.    Waivers and Amendments; Reliance on Sellers' Rep...............................................      68
         13.7.    Binding Effect; Assignment.....................................................................      69
         13.8.    Counterparts...................................................................................      69
         13.9.    Governing Law, Jurisdiction....................................................................      69
         13.10.   No Jury Trial..................................................................................      69
</TABLE>

                                      iii

<PAGE>

SCHEDULES:

Schedule 1.1               Number of Shares Owned by each Seller
Schedule 3.4               Allocation of Total Cash Purchase Price and Common
                           Equity Consideration
Schedule 3.7               Earn-Out Allocation
Seller Disclosure Schedules (under separate cover)
Schedule 6.4               Summary Pro Forma Capitalization
Schedule 7.1(k)            List of Employees to Enter Employment Agreements
Schedule 11.1              Allocation in Respect of Indemnity

EXHIBITS:

Exhibit A                  List of the Company Subs
Exhibit B                  Escrow Agreement
Exhibit C                  Form of Buyer Stockholders Agreement
Exhibit D                  Form of Indemnity Note
Exhibit E                  Form of Affidavit and Indemnity for Lost Certificate
Exhibit F                  Form of Option Agreement
Exhibit G                  Form of Restated Articles
Exhibit H                  Restricted Businesses
Exhibit I                  Accounting Principles

                                       iv

<PAGE>

                            STOCK PURCHASE AGREEMENT

                  This STOCK PURCHASE AGREEMENT (this "Agreement"), dated as of
May 7, 2004, is by and among Daleen Holdings, Inc, a Delaware corporation, whose
principal place of business is located at 902 Clint Moore Road, Boca Raton,
Florida 33487 (the "Buyer"), Protek Telecommunications Solutions Limited, a
corporation organized under the laws of England and Wales, whose principal place
of business is located at 1 York Road, Maidenhead, Berkshire, United Kingdom
(the "Company"), Paul A. Beaumont ("Beaumont"), Geoff Butcher ("Butcher and
together with Beaumont, the "Selling Shareholders"), Ian Watterson
("Watterson"), Michael White ("White"), Michael Kersten ("Kersten") and Barbara
Krystyna Kalinowska ("Kalinowska" and together with Watterson, White, Kersten
and Kalinowska, the "Converting Optionholders"; the Selling Shareholders and the
Converting Optionholders are collectively referred to as the "Sellers"). Certain
terms used in this Agreement are not defined in context but are instead defined
in Section 13.1 below.

                  The Company is principally engaged in the business of
developing, marketing and supporting software solutions. Warburg Pincus
Ventures, L.P. ("WPV"), and Warburg Pincus Ventures International, L.P. ("WPVI"
and together with WPV, the "Warburg Entities") and Mr. Paolo Imbalzano
("Imbalzano"), have each entered into a stock purchase agreement with the Buyer
as of the date hereof (each, a "Side Purchase Agreement"). The Sellers, the
Warburg Entities and Imbalzano collectively own all of the issued and
outstanding shares of capital stock of the Company and hold certain options
granted by the Company (such issued and outstanding shares and any shares issued
upon exercise of such options collectively, the "Shares"). The Company is the
beneficial and record owner, directly or indirectly, of all of the issued and
outstanding capital stock of the entities listed on Exhibit A.

                  The Selling Shareholders wish to sell their Shares to Buyer,
and Buyer wishes to purchase the Shares from the Selling Shareholders, in the
manner and subject to the terms and conditions set forth in this Agreement. The
Converting Optionholders wish to cancel all options in the Company held by them
in consideration of the grant of options in Buyer and cash payments in the
amounts and manner, and subject to the terms and conditions, set forth in this
Agreement. Concurrent with the execution and delivery of this Agreement, the
sole other holder of shares of capital stock of the Company who is not a Seller
has entered into a binding agreement for the sale of his shares to Buyer,
effective as of and contingent solely upon the consummation of the transactions
contemplated by this Agreement. As a result of the purchase and sale and
conversions provided for herein and in the Side Purchase Agreements, it is
contemplated that the Company will become a wholly-owned subsidiary of Buyer.

                  Concurrent with the execution and delivery of this Agreement,
Quadrangle Capital Partners LP, a Delaware limited partnership ("QCP"),
Quadrangle Select Partners LP, a Delaware limited partnership ("QSP"),
Quadrangle Capital Partners-A LP, a Delaware limited partnership ("QCP-A" and
collectively with QCP and QSP, "Quadrangle") and certain shareholders of Daleen
Technologies, Inc., a Delaware corporation ("Daleen"), are entering into an
Investment Agreement (the "Investment Agreement"), pursuant to which, concurrent
with the
<PAGE>

consummation of the transactions contemplated by this Agreement, they will
consummate the financing commitments made in the Investment Agreement. Buyer,
Daleen and certain stockholders of Daleen are also entering into an Agreement
and Plan of Merger and Share Exchange (the "Daleen Agreement"), which will be
consummated concurrent with the transactions contemplated by this Agreement and
the Investment Agreement, and which provides for the merger of a newly-formed
subsidiary of Buyer into Daleen. In addition, Mr. Paul A. Beaumont and Mr. Ian
Watterson are entering into employment agreements with Buyer concurrent with the
execution and delivery of this Agreement, which agreements are effective as of
and contingent upon the Closing.

                  Concurrent with, and subject to, the execution and delivery of
this Agreement, Daleen and PNM(UK)L are entering into the Protek Bridge
Agreement with respect to a bridge loan facility, subject to the terms and
conditions of which Daleen will provide a loan to PNM(UK)L for the ordinary
course working capital needs of PNM(UK)L in an aggregate amount not to exceed
One Million Five Hundred Thousand Dollars ($1,500,000), and the Company,
PNM(UK)L and certain other Company Subs are delivering to Daleen certain
security agreements and instruments and a warrant provided for under the Protek
Bridge Agreement.

                  Each Seller is committing by their execution and delivery of
this Agreement to vote in favor of the approval of this Agreement and the
transactions contemplated hereby insofar as any corporate action of the Company
may be necessary or reasonably requested to effect the transactions contemplated
by this Agreement, and to vote against any alternative transactions that may be
proposed to the shareholders of the Company.

                  In consideration of the premises and the representations,
warranties, covenants and agreements set forth in this Agreement, the parties
hereby agree as follows:

                  1.       SALE AND PURCHASE OF THE SHARES; CONVERSION OF
                           OPTIONS.

                  1.1.     Sale and Purchase. Subject to the terms and
conditions of this Agreement, on the Closing Date, each Selling Shareholder
shall sell, transfer, convey, assign and deliver to Buyer, and Buyer shall
purchase, acquire and accept from each Selling Shareholder, all right, title and
interest of such Seller, legal and equitable, beneficial and of record, in and
to both (a) the number of Shares set forth opposite such Seller's name on
Schedule 1.1 under the caption "Number of Shares Owned" and (b) any Shares
issued to such Seller on exercise of Options. On the Closing Date, each Seller
shall deliver to Buyer the originally issued stock certificate(s) representing
the Shares, with duly executed stock powers attached thereto, in proper form for
transfer (or, if such certificate is lost, an indemnity in the form contained in
Exhibit E), free and clear of all Liens, together with payment of any Transfer
Taxes.

                  1.2.     Release of Options. Subject to the terms and
conditions of this Agreement, each Converting Optionholder hereby, effective as
of and conditioned solely upon Closing, and without further action of the
Converting Optionholder, the Company or Buyer, releases and waives all further
rights in respect of all Options held by him in consideration of (a) payment of
that portion of the Total Cash Purchase Price as determined in accordance with

                                       2

<PAGE>

Section 3 and (b) the grant of options on shares of Buyer Common Equity in
accordance with Section 7.1(n)(i).

                  2.       CLOSING.

                  2.1.     Time and Place. The closing of the sale and purchase
of the Shares (the "Closing") shall (subject to the satisfaction or waiver in
writing of the conditions to closing set forth in Sections 8 and 9) take place
at the offices of Kirkpatrick & Lockhart LLP located at 599 Lexington Avenue,
New York, New York at 11 a.m., local time, on or before September 30, 2004, or
at such other time, date and/or place as the parties may mutually agree in
writing. The date upon which the Closing shall occur is hereinafter referred to
as the "Closing Date".

                  3.       CONSIDERATION FOR THE SHARES; PAYMENT; DETERMINATION
OF CASH PURCHASE PRICE AND PURCHASE PRICE ADJUSTMENT.

                  3.1.     Purchase Price. As full payment of (a) the purchase
price for the Shares and (b) the cash portion of the consideration for the
conversion of all options held by the Converting Optionholders (the "Purchase
Price"), Buyer shall:

                           (i) pay to the Sellers at Closing an aggregate amount
of up to the result obtained by subtracting from Thirteen Million Dollars
($13,000,000) the sum of (a) the aggregate purchase price, converted into
dollars at the average exchange rate for the three business days preceding the
Closing Date, payable under the Side Purchase Agreements and (b) $187,500 (such
result, the "Total Cash Purchase Price"), delivered in cash and the Indemnity
Note, as described in Section 3.2 (subject to (a) reduction of the amount so
paid at Closing by the Initial Closing Adjustment Amount, (b) reduction after
Closing of the Total Cash Purchase Price by the Final Closing Adjustment Amount
as determined pursuant to Sections 3.5 and 3.6, (c) reduction of the principal
amount of the Indemnity Note as described therein and in Section 3.2(iii) below,
(d) application of the Deposit to the Total Cash Purchase Price pursuant to
Section 3.8, (e) increase of the Total Cash Purchase Price pursuant to Section
3.9, and (f) substitution of promissory notes as contemplated by Section 3.10);

                           (ii) deliver to the Selling Shareholders at Closing
an aggregate of 131,600 shares of Common Equity of Buyer (the "Common Equity
Consideration"), to be allocated among the Selling Shareholders as provided in
Section 3.4, together with certificates representing the same, the further
transfer of which shall be restricted under the United States Securities Act of
1933, as amended (the "Securities Act"), and the provisions of Section 5.7;

                           (iii) deliver to the Converting Optionholders at
Closing fully vested options in respect of an aggregate of 68,400 shares of the
Common Equity of Buyer in accordance with Section 7.1(n)(i); and

                           (iv) deliver to Beaumont, but only if the respective
conditions in Section 3.7 shall have been satisfied, the Cash Earn-Out (subject
to substitution of promissory notes as contemplated by Section 3.10) and the
Additional Common Equity Consideration (collectively, the "Earn-Out").

                                       3

<PAGE>

The parties hereto agree that each share of Common Equity of Buyer shall be
deemed, solely for purposes of this Agreement, to have a value per share of
Common Equity of $25.

                  3.2. Total Cash Purchase Price and Indemnity Escrow Amount.

                           (i) At Closing, the Total Cash Purchase Price shall
be allocated as follows:

                                    (a) First, the Initial Closing Adjustment
         Amount shall be delivered at Closing into a trust account jointly
         established by Ashurst and NGJ (jointly in their capacity as trustee,
         the "Escrow Agent") and held and disbursed pursuant to Sections 3.5 and
         3.6 and the terms of an escrow agreement substantially in the form of
         Exhibit B (as the same may be amended from time to time, the "Escrow
         Agreement");

                                    (b) Second, the difference between (i) the
         amount obtained by subtracting the Deposit from the Total Cash Purchase
         Price and (ii) the Initial Closing Adjustment Amount (such difference,
         the "Initial Cash Purchase Price") shall be allocated as follows:

                                            (1) One Million Six Hundred Fifty
                  Thousand Dollars ($1,650,000) (the "Indemnity Escrow Amount")
                  shall be paid at Closing by delivery to the Escrow Agent of
                  the Indemnity Note. The Indemnity Escrow Amount shall be
                  delivered to a trust account established by the Escrow Agent
                  (the "Indemnity Escrow Account"), to be held as security for
                  the payment of the principal amount and interest when due
                  under the Indemnity Note, subject to the terms and conditions
                  set forth in Section 3.2(iii), Section 3.6(iv) and Section
                  11.4 and the terms of the Escrow Agreement; and

                                            (2) the remaining amount of the
                  Initial Cash Purchase Price (the "Closing Cash Distribution
                  Amount") shall be paid by wire transfer of immediately
                  available funds to an account of the Sellers designated in
                  writing by the Sellers' Rep at Closing (which may be a client
                  account maintained by Ashurst); provided, however, that (a)
                  the Buyer shall withhold from such payments the amounts
                  payable to any Converting Optionholder, and shall deliver such
                  amounts instead to the Company as paying agent, and (b) the
                  Company as paying agent shall pay such amounts to the
                  respective Converting Optionholder net of withholdings for
                  Taxes arising out of such payment, which withheld amounts
                  shall be promptly paid by the Company to the appropriate
                  Governmental Entity; and provided, further, that the Closing
                  Cash Distribution Amount deliverable to Butcher and/or
                  Beaumont may be reduced by the amount of any promissory note
                  delivered at Closing pursuant to Section 3.10.

                           (ii) The Initial Closing Adjustment Amount shall be
released by the Escrow Agent and paid to Buyer or the Sellers, as the case may
be, as provided in Section 3.6(iv) (subject to the provisions in respect of
withholding set forth in the proviso to Section 3.1(i)(b)(ii)).

                                       4

<PAGE>

                  (iii) Amounts shall be released from the Indemnity Escrow
Account to the Sellers' Rep in satisfaction of amounts owed, if any, under the
Indemnity Note solely when and as payable under the Indemnity Note, as provided
therein, in the Escrow Agreement and in this Agreement. Whenever the amount of
the Indemnity Escrow Amount shall exceed the outstanding principal amount of the
Indemnity Note, as adjusted from time to time in accordance with its terms, the
amount of such excess shall be released to the Buyer in accordance with the
Escrow Agreement. Upon any payment becoming due under the Indemnity Note in
accordance with its terms and upon any adjustment to the amount of the Indemnity
Note in accordance with its terms, the Sellers' Rep and the Buyer shall execute
and deliver to the Escrow Agent a joint written instructing directing the Escrow
Agent to deliver the respective funds from the Indemnity Escrow Account to Buyer
or the Sellers' Rep, as the case may be, in the amounts provided for therein and
herein. For the avoidance of doubt no sum shall be payable under the Indemnity
Note other than from sums that are held within the Indemnity Escrow Account and
the Sellers undertake not to seek payment of any sum under the Indemnity Note
other than from the sums held in the Indemnity Escrow Account. Where the amount
of principal or interest on the Indemnity Note has been reduced in accordance
with the terms of the Indemnity Note the amount of the Total Cash Purchase Price
shall be reduced by the same amount and the Buyer shall not have any further
obligations as regards payment of the Total Cash Purchase Price in this regard.

                  3.3. Reservation of Rights. Buyer shall retain all rights and
remedies with respect to any breach(es) of any representation(s) and
warranty(ies) contained in this Agreement by the Company and the Sellers,
notwithstanding the existence of any post-closing adjustment to the Total Cash
Purchase Price effected in accordance with Section 3.5. For the avoidance of
doubt, it is understood and acknowledged that if an amount of Loss both (a) is
included on or reserved for upon the Closing Balance Sheet as Indebtedness or as
a liability included in Current Liabilities and (b) results in a reduction of
the Total Cash Purchase Price under Section 3.5(ii), the amount of such
reduction shall not be included in the amount of Loss for which a Buyer
Indemnitee may seek indemnification under Section 11 in respect of the matter
giving rise to such Loss (and shall not be included in the calculation of the
aggregate and per item thresholds and limits set forth therein), but the Buyer
Indemnitees shall retain their right to seek indemnification under Section 11
and all other remedies (as described in the prior sentence) in respect of the
amount of such Loss that is in excess of the actual amount of such purchase
price reduction. Without modification of the foregoing provisions of this
Section 3.3, payments of indemnity pursuant to Section 11 shall be treated by
the parties as a reduction of the Purchase Price for all Tax purposes.

                  3.4. Allocation. The Total Cash Purchase Price, subject to any
post-closing adjustments pursuant to Section 3.5, and the Common Equity
Consideration shall be allocated among the Sellers in the manner set forth on
Schedule 3.4. Where this Agreement provides or permits an amount to be paid to
an account designated by the Sellers' Rep, Buyer shall have no responsibility
for the completion or compliance with Schedule 3.4 of any further distribution
of such amounts to the Sellers. It is acknowledged by each Seller that Schedule
3.4 provides for amounts held by the Escrow Agent to be disbursed to the Sellers
in accordance with their percentage interests in the Total Cash Purchase Price,
but that such allocations may be adjusted as among any two or more Sellers by
mutual written agreement of such Sellers insofar as such

                                       5

<PAGE>

adjustments are not otherwise restricted by the terms of this Agreement or any
other Contract contemplated by this Agreement, the Daleen Agreement or the
Investment Agreement.

                  3.5. Calculation of the Closing Adjustment.

                           (i) The "Initial Closing Adjustment Amount" shall
mean an amount equal to the sum of:

                                    (a) the amount, if any, by which the
Adjusted Working Capital reflected on the Estimated Closing Balance Sheet is
less than the Target Amount (as defined in and calculated pursuant to Schedule
3.5); plus

                                    (b) the aggregate amount of all Indebtedness
(excluding such amount of any Indebtedness as was included in Current
Liabilities for purposes of the calculation of Adjusted Working Capital)
reflected (or which Buyer in its reasonable discretion believes properly should
have been reflected) on the Estimated Closing Balance Sheet.

                           (ii) The "Final Closing Adjustment Amount" shall mean
an amount equal to the sum of:

                                    (a) the amount, if any, by which the
Adjusted Working Capital reflected on the Closing Balance Sheet is less than the
Target Amount (as defined in and calculated pursuant to Schedule 3.5); plus ----

                                    (b) the aggregate amount of all Indebtedness
(excluding such amount of any Indebtedness as was included in Current
Liabilities for purposes of the calculation of Adjusted Working Capital)
reflected on the Closing Balance Sheet (as finally determined in accordance with
Section 3.6).

                           (iii) Each component of the Initial Closing
Adjustment Amount and the Final Closing Adjustment Amount (collectively, the
"Adjustment Amounts") shall be independently calculated, and each Adjustment
Amount shall equal the sum of the respective components.

                           (iv) For purposes hereof, (a) "Adjusted Working
Capital" shall mean the result obtained by subtracting the Current Liabilities
from the Current Assets and adding cash and cash equivalents, (b) "Current
Assets" shall mean the aggregate consolidated amount of stocks, trade debtors,
costs in excess of billings, other debtors, accrued income and other current
assets (exclusive of the categories just named and of cash and cash equivalents)
of the Company and Company Subs, and (c) "Current Liabilities" shall mean the
aggregate consolidated amount of billings in excess of costs, trade creditors,
other taxes and social security, accruals, deferred revenue and other current
liabilities of the Company and Company Subs (after giving effect to accrual of
all unpaid Company Transaction Expenses incurred or reasonably expected to be
incurred by the Company), in each case as set forth on the Estimated Closing
Balance Sheet or the Closing Balance Sheet, as the case may be. The items
included in the foregoing definitions of Current Assets and Current Liabilities
shall be determined in the event of ambiguity by reference to the comparable
line items, if any, set forth on Schedule 3.5.

                                       6

<PAGE>

                  3.6. Procedure For The Closing Adjustment.

                           (i) Not less than five (5) days prior to the Closing
Date, the Sellers' Rep and the Company shall deliver to Buyer a certificate of
the Company's Chief Executive Officer and its Chief Financial Officer (the
"Estimated Closing Certificate") setting forth, in reasonable detail, the
Company's anticipated Adjusted Working Capital and Indebtedness as of the
Closing Date, together with the anticipated balance sheet of the Company as of
the Closing Date (the "Estimated Closing Balance Sheet"), which balance sheet
shall be prepared in all material respects in accordance with UK GAAP (except
that such Estimated Closing Balance Sheet will not contain notes and may be
subject to normal audit and annual adjustments) and shall fairly present the
anticipated financial position of the Company as of the Closing Date (assuming
Ordinary Course operations between the date of submission and the Closing Date,
and without giving effect to the transactions contemplated by this Agreement
other than as expressly required by the definition of Current Liabilities).

                           (ii) Within sixty (60) days after the Closing Date,
Buyer shall deliver to the Sellers' Rep a certificate setting forth, in
reasonable detail, the Company's Adjusted Working Capital and Indebtedness, each
as of the Closing Date, and Buyer's calculation of the Final Closing Adjustment
Amount based thereon (the "Closing Certificate"), together with a balance sheet
of the Company as of the Closing Date (the "Closing Balance Sheet"), which shall
be prepared in accordance with UK GAAP (without giving effect to the
transactions contemplated by this Agreement other than as expressly required by
the definition of Current Liabilities).

                           (iii) The Sellers' Rep shall have thirty (30) days
from the date on which the Closing Balance Sheet have been delivered to raise
any objection(s) to the Closing Certificate or the Closing Balance Sheet, by
delivery of written notice to Buyer setting forth the objection(s) in reasonable
detail (the "Disputed Items"). In the event that the Sellers' Rep shall fail to
so deliver the written objections with respect to the Closing Certificate or the
Closing Balance Sheet within the 30-day period, then the Closing Certificate
shall be deemed final for purposes of this Section 3.6. In the event that the
objection(s) are so delivered, the Closing Certificate shall be deemed not final
and Buyer and the Sellers' Rep shall attempt, in good faith, to resolve the
Disputed Items and, if they are unable to resolve all of them within fifteen
(15) business days of delivery of the notice, shall, within ten (10) business
days thereafter (or such earlier date as mutually agreed), appoint BDO Stoy
Hayward or, if such firm is unable to or refuses to accept such appointment,
another comparable internationally recognized firm of independent public
accountants mutually agreeable to Buyer and the Sellers' Rep (each acting
reasonably) (the "Accountant Arbitrator") to resolve the Disputed Items. In the
event that Buyer and the Sellers' Rep are unable to agree on the Accountant
Arbitrator within such 10-business day period, the Accountant Arbitrator shall
be designated jointly by the independent accountants of Buyer and the Sellers'
Rep within ten (10) business days thereafter. The Accountant Arbitrator shall
resolve all remaining Disputed Items in accordance herewith within twenty (20)
business days from the date of its designation. In connection with the
foregoing, the Accountant Arbitrator shall be instructed to and must (A) limit
its determination(s) only to the remaining Disputed Items, (B) make its
determination(s) as to each remaining Disputed Item based upon the application
of UK GAAP, and (C) not assign a value to any remaining Disputed Item greater
than the higher value for such Disputed Item claimed by either Buyer or the
Sellers' Rep or less

                                       7

<PAGE>

than the lower value for such Disputed Item claimed by either Buyer or the
Sellers' Rep. All determinations by the Accountant Arbitrator (to the extent
compliant with clauses (A), (B) and (C) of the preceding sentence) shall be
final and binding upon Buyer and the Sellers for purposes of this Section 3.6.
The fees and expenses of the Accountant Arbitrator shall be split equally
between the Sellers and Buyer.

                           (iv) At such time as the Closing Certificate shall
become final in accordance with Section 3.6(iii) and subject to any offset
pursuant to Section 11.5 which may have arisen at such time, the Final Closing
Adjustment Amount, if any, shall be released to Buyer by the Escrow Agent from
the Initial Closing Adjustment Amount in accordance with the Escrow Agreement.
Any excess of the Initial Closing Adjustment Amount over the Final Closing
Adjustment Amount shall be released to the Sellers by the Escrow Agent from the
Initial Closing Adjustment Amount in accordance with the Escrow Agreement. Any
excess of the Final Closing Adjustment Amount over the Initial Closing
Adjustment Amount shall be released by the Escrow Agent to Buyer from the
Indemnity Escrow Amount in accordance with the Escrow Agreement. The Total Cash
Purchase Price and the Purchase Price shall be deemed reduced by the full amount
of the Final Closing Adjustment Amount. The Buyer and the Sellers' Rep shall,
promptly after the Closing Certificate has become final in accordance with
Section 3.6(iii), cause a joint instruction to be delivered to the Escrow Agent
for the purpose of effecting this Section 3.6(iv).

                  3.7. Earn Out.

                           (i) Buyer shall cause to be prepared income
statements of Buyer for (a) the calendar year ending on December 31, 2004 (the
"Initial Income Statement") and (b) the twelve-month period ending on June 30,
2005 (the "Final Income Statement" and, together with the Initial Income
Statement, the "Income Statements"). The Income Statements shall be prepared in
accordance with GAAP, and set forth the consolidated net revenues of Buyer and
its subsidiaries generated in each Existing Company Territory that arise out of
Existing Company Products and Competing Products (determined in accordance with
GAAP) (but, in the case of the Initial Income Statement, shall include revenues
of the Company and Company Subs for the portion of such calendar year through
and including the Closing Date) ("Applicable Revenues"). Each Income Statement
shall be delivered by Buyer to the Sellers' Rep within ten (10) business days
after completion of the same. The Income Statements shall become binding upon
all parties, and any disputes in respect thereof shall be resolved, as set forth
in Section 3.7(iv). Certain covenants of the parties related to the period
beginning on the Closing Date and ending on June 30, 2005, are set forth in
Section 7.2(h).

                           (ii) Not later than the 30th calendar day following
date on which both Income Statements have become final in accordance with
Section 3.7(iv), Buyer shall:

                                    (a) if both (x) the Initial Income Statement
         shows Applicable Revenues for such calendar year in excess of
         $20,700,000 and (y) the Final Income Statement shows Applicable
         Revenues for such twelve-month period in excess of $22,000,000, pay to
         Beaumont (subject to any offset pursuant to Section 11.4) an aggregate
         amount equal to $0.65 for each $22 of Applicable Revenues reflected on
         the Final Income Statement; provided, however, that such payment shall
         in no event exceed

                                       8

<PAGE>

         65.42% (the "Beaumont Earn-Out Percentage") of One Million Dollars
         ($1,000,000) (the "Earn Out Reference Amount") (subject to forfeiture
         as set forth in the proviso to this Section 3.7(ii)), by wire transfer
         of immediately available funds to such account as shall have previously
         been designated in writing by the Sellers' Rep and/or, if Beaumont so
         elects, the delivery to Beaumont in lieu of some or all such cash
         amount of a promissory note in substantially the same form as
         contemplated by Section 3.10 (with funds securing the amount so
         substituted being deposited with the Escrow Agent concurrent with such
         delivery) (such aggregate amount, the "Cash Earn-Out"); and

                                    (b) if, in addition to satisfaction of the
         targets set forth in clauses (x) and (y) of the preceding paragraph
         (a), the Final Income Statement shows Applicable Revenues for such
         twelve-month period in excess of $25,000,000, issue to Beaumont shares
         of Buyer Common Equity having a value (determined in accordance with
         Section 3.1) equal to $0.65 for each $3 of Applicable Revenues shown on
         the Final Income Statement in excess of $22,000,000; provided, however,
         that the number of such shares delivered shall in no event exceed a
         number of shares with a value (as so determined) equal to the Beaumont
         Earn-Out Percentage times the Earn Out Reference Amount (the
         "Additional Common Equity Consideration") (subject to forfeiture as set
         forth in the proviso to this Section 3.7(ii)), together with
         certificates evidencing the same;

provided, however, that that Buyer and Beaumont hereby agree that, in order to
impose a reasonable requirement on Beaumont to remain in the employ of the
Company and its affiliates so as to protect the value of the goodwill being sold
under this Agreement to the Buyer, in the event that the employment of Beaumont
by Buyer or the Company, as the case may be, shall terminate For Cause or
without Good Reason (whether by action of Beaumont, Buyer, or otherwise) between
the date of this Agreement and the delivery of the Final Income Statement, then
the Earn Out shall not be paid or delivered to Beaumont, but shall instead be
retained by Buyer. Termination for any other reason shall affect neither the
rights of Beaumont under this Section 3.7 nor the timing of the payments and
deliveries, if any, to be made pursuant hereto. The Buyer in its sole discretion
may agree in writing with Beaumont that a given termination be treated as a
termination other than For Cause or without Good Reason.

         "For Cause" shall mean the termination of Beaumont's employment if (i)
Beaumont willfully, or as a result of gross negligence on his part, fails
substantially to perform his or her duties with Buyer or the Company for any
reason other than Beaumont's Disability, (ii) Beaumont engages in any action or
course of conduct constituting a crime for which a penalty of incarceration
could be imposed, or (iii) Beaumont otherwise engages in conduct which is
demonstrably and substantially injurious to Buyer or the Company (as determined
in good faith by the board of directors of Buyer, which injury includes an
adverse impact on the reputation or operations of Buyer or the Company). "Good
Reason" shall mean (i) a reduction of Beaumont's base salary; or (ii) a material
reduction in Beaumont's responsibilities or status, other than an act that is
remedied by Buyer or the Company promptly after receipt of notice given by
Beaumont; or (iii) any material breach by Buyer or the Company of any material
provision of the terms of any written employment agreement between Beaumont and
the Buyer or any of its Subsidiaries which is not cured within thirty (30) days
following written notice by Beaumont to Buyer or the Company of such breach.
"Disability" shall mean the inability of Beaumont, as determined by the Board of
Directors of Buyer in good faith, to perform the essential functions of his
regular

                                       9

<PAGE>

duties and responsibilities, with or without reasonable accommodation, due to a
medically determinable physical or mental illness which has lasted (or can
reasonably be expected to last) for a period of six consecutive months.

                  (iii) Beaumont acknowledges that there can be no assurances
that any particular revenue target described in this Section 3.7 or on Schedule
3.7 will be achieved, and that neither Buyer nor any Affiliate of Buyer shall
have any obligation, whether express or implied, to take any action(s), or omit
to take any action(s), in order to affect the amount of such revenues. Beaumont
further acknowledges that Buyer and the Company shall, subject only to the terms
of such Designated Seller's employment agreement (if any) with Buyer, have full
liberty in respect of any decisions as to the continued employment of Beaumont
and the terms and conditions thereof, and the provisions of this Section 3.7
shall in no respect constitute or be deemed to constitute a guarantee of
continued employment.

                           (iv) The Sellers' Rep shall have thirty (30) days
from the date on which the Initial Income Statement and Final Review Income
Statement have been delivered by Buyer raise any objection(s) to the Initial
Income Statement and/or Final Review Income Statement, by delivery of written
notice to Buyer setting forth the objection(s) in reasonable detail (the
"Disputed Revenue Items"). In the event that the Sellers' Rep shall fail to so
deliver the written objections with respect to a Income Statement within the
30-day period, then such Income Statement shall be deemed final for purposes of
this Section 3.7. In the event that the objection(s) are so delivered, such
Income Statement shall be deemed not final and Buyer and the Sellers' Rep shall
attempt, in good faith, to resolve the Disputed Revenue Items and, if they are
unable to resolve all of them within fifteen (15) business days of delivery of
the notice, shall, within ten (10) business days thereafter (or such earlier
date as mutually agreed), appoint BDO Seidman or, if such firm is unable to or
refuses to accept such appointment, another comparable internationally
recognized firm of independent public accountants mutually agreeable to Buyer
and the Sellers' Rep (each acting reasonably) (the "Earn-Out Accountant
Arbitrator") to resolve the Disputed Revenue Items. In the event that Buyer and
the Sellers' Rep are unable to agree on the Earn-Out Accountant Arbitrator
within such 10-business day period, the Earn-Out Accountant Arbitrator shall be
designated jointly by the independent accountants of Buyer and the Sellers' Rep
within ten (10) business days thereafter. The Earn-Out Accountant Arbitrator
shall resolve all remaining Disputed Revenue Items in accordance herewith within
twenty (20) business days from the date of its designation. In connection with
the foregoing, the Earn-Out Accountant Arbitrator shall be instructed to and
must (A) limit its determination(s) only to the remaining Disputed Revenue
Items, (B) make its determination(s) as to each remaining Disputed Revenue Items
based upon the application of GAAP, and (C) not assign a value to any remaining
Disputed Revenue Items greater than the higher value for such Disputed Revenue
Items claimed by either Buyer or the Sellers' Rep or less than the lower value
for such Disputed Revenue Items claimed by either Buyer or the Sellers' Rep. All
determinations by the Earn-Out Accountant Arbitrator (to the extent compliant
with clauses (A), (B) and (C) of the preceding sentence) shall be final and
binding upon Buyer and the Sellers for purposes of this Section 3.7. The fees
and expenses of the Earn-Out Accountant Arbitrator shall be split equally
between the Sellers and Buyer.

                                       10

<PAGE>

                  3.8. Deposit.

                           Concurrent with execution and delivery of this
Agreement, an initial draw of $500,000 is being requested by PNM(UK)L under the
Working Capital Facility Agreement of even date herewith by and between the
Buyer and PNM(UK)L (the "Protek Bridge Agreement"), and shall be funded by Buyer
by delivery of immediately available funds not later than the third business day
following the date hereof. Of this amount, Protek and the Buyer agree that
$500,000 (such amount, the "Deposit") shall be treated, and Protek shall cause
PNM(UK)L to treat such amount, as follows: The full amount of the Deposit shall
be credited to the Initial Cash Purchase Price payable at Closing by Buyer. If
this Agreement terminates pursuant to Section 12.1(iii), then the Deposit shall
continue to be treated as part of the principal amount owed to Buyer under the
Protek Bridge Agreement. The Sellers shall be jointly and severally liable for
the repayment by PNM(UK)L of the Deposit, together with all reasonable
attorney's fees and expense incurred by Buyer in the enforcement of such
obligation, and notwithstanding any provision of the Protek Bridge Agreement to
the contrary the Deposit shall bear interest at a per annum rate equal to the
London InterBank Offered Rate plus 300 basis points for the period from the
fifth (5th) business day after such termination through the date of repayment of
the Deposit to the Buyer. During the period between delivery of the Deposit and
the earlier of (a) Closing, (b) a termination of this Agreement for any reason
other than a termination pursuant to Section 12.1(iii), and (c) repayment to the
Buyer in full of the Deposit and all interest and attorney's fees and expenses
provided for in the previous sentence, no Seller shall sell, transfer, pledge,
encumber or otherwise dispose of ("Dispose" and each, a "Disposition") of any
Shares or shares receivable on exercise of Options, nor enter into any Contract
or discussions in respect of the same. If this Agreement terminates in
accordance with its terms for any reason other than pursuant to Section
12.1(iii), then the Buyer shall immediately forgive such portion of the
aggregate outstanding principal amount under the Protek Bridge Agreement as is
equal to the Deposit plus interest accrued on such portion. All amounts owing
under the Protek Bridge Agreement shall, upon Closing, be treated as a
contribution by Daleen to the capital of Buyer, and the Protek Bridge Agreement
accordingly cancelled.

                  3.9. Effect of Closing Subsequent to July 31, 2004.

                            If the Closing does not take place on or before July
31, 2004, then the Total Cash Purchase Price shall be increased by $100,000 for
each full calendar month completed subsequent to July 31, 2004 through and
including the Closing Date, pro rated for any partial months.

                  3.10. Notes in Substitution for Closing Cash Distribution
Amount.

                   Butcher and/or Beaumont may, by written notice delivered to
Buyer not later than the third business day preceding the scheduled Closing
Date, elect to have some or all (but in no event shall such election, if made,
be for less than 50%) of the Closing Cash Consideration Amount respectively
deliverable to such Selling Shareholder to be delivered not in cash but in a
promissory note in substantially the form attached as Exhibit J. Such amounts
delivered by delivery of a note shall for all other purposes of this Agreement
be deemed to have been delivered in cash to such Selling Shareholder at Closing.

                                       11

<PAGE>

                  4. REPRESENTATIONS AND WARRANTIES OF THE COMPANY AND THE
SPECIFIED SELLERS.

                  The Company and the Sellers, jointly and severally (but, in
the case of the Sellers, in each case qualified by their respective Knowledge as
to the given matter), hereby represent and warrant to Buyer as follows:

                  4.1. Title to Shares. The Shares constitute, and at Closing
will constitute, all of the outstanding capital stock of the Company. To the
Company's Knowledge, upon delivery of the consideration for the Shares, Buyer
shall have good, legal and marketable title to the Shares, free and clear of all
Liens.

                  4.2. Due Incorporation and Qualification. Each of the Company
and the Company Subs is a corporation or other legal entity validly existing and
in Good Standing under the laws of its jurisdiction of incorporation or
organization, has all requisite power and authority, and has been duly
authorized by all necessary approvals and orders, to own, lease and operate its
assets and properties to the extent owned, leased and operated and to carry on
its business as it is now being conducted. The Company and each of the Company
Subs (and each of the branches of the Company or the Company Subs) are duly
qualified, registered or licensed to do business and is in Good Standing in each
jurisdiction in which the nature of its business or activities or the ownership,
leasing or character of its assets and properties makes such qualification
necessary. Schedule 4.2 contains a true, correct and complete list of all
jurisdictions in which the Company and the Company Subs (and the branches of the
Company and Company Subs) are qualified, registered or licensed to do business.

                  4.3. Subsidiaries; Interests in Other Persons. Schedule 4.3
sets forth a true and complete list of the Company Subs, the branches of the
Company and Company Subs, and other Persons in which the Company has, directly
or indirectly, an equity or other ownership interest, including the name, state
or country of organization and the principal place of business of each such
subsidiary or other Person and the capitalization of each such subsidiary
(including the authorized and issued shares of capital stock of each such
subsidiary) and the Company's interest therein. All of the issued and
outstanding shares of capital stock of each of the Company Subs have been duly
authorized and are validly issued and fully paid (other than the shares of the
Company's French Subsidiary), and are free of preemptive, first offer, first
refusal or similar rights, and are 100% owned, directly or indirectly, by the
Company free and clear of any Liens or limitations on the Company's voting
rights, voting trusts or proxies. There are no outstanding subscriptions,
options, calls, contracts or other commitments, understandings, restrictions,
arrangements, rights or warrants, including any right of conversion or exchange
under any outstanding security, instrument or other agreement, obligating any of
the Company Subs to issue, deliver or sell, or cause to be issued, delivered or
sold, additional shares of its capital stock or obligating it to grant, extend
or enter into any such agreement or commitment (collectively, "Equity
Commitments"). With respect to any Person in which the Company has or had an
interest which is not one of the Company Subs (i) neither the Company nor any of
the Company Subs is liable, directly or indirectly, for any obligations or
Liabilities of any such Person; and (ii) neither the Company nor any of the
Company Subs is obligated to redeem or otherwise acquire any shares of such
Person or to provide funds to or make any investments in such Person in the form
of loans, capital contributions, indemnifications or guarantees. Except as
disclosed

                                       12

<PAGE>

on Schedule 4.3 in respect of specified Company Subs, there is no impediment
under the organizational documents or applicable law in respect of any Company
Sub to the replacement of its directors or comparable governing board
immediately after Closing.

                  4.4. Capitalization; Options; Shareholder Rights. The
authorized capital stock of the Company consists solely of 100,000 ordinary
shares of 1p each (the "Voting Ordinary Shares"), 94,553 A ordinary shares of 1p
each (the "Non-Voting Ordinary Shares"), and 122,838,746 preference shares of 1p
each (the "Preference Shares"). There are as of the date hereof, and will be as
of the Closing Date, 122,838,746 Preference Shares and 100,000 Voting Ordinary
Shares issued and outstanding, and as of such respective dates there are not and
will not be, as the case may be, any other shares of capital stock of the
Company outstanding or granted other than 94 Non-Voting Ordinary Shares held by
the individual set forth on Schedule 4.4 that are the subject of a separate
stock purchase agreement of even date herewith and the additional Non-Voting
Ordinary Shares to be issued to Butcher and Beaumont as set forth on Schedule
4.4. All of the issued and outstanding shares of capital stock of the Company
have been duly authorized, and are validly issued and fully paid. Schedule 4.4
sets forth all options granted by the Company to any Person on or prior to the
date hereof (the "Options") and the exercise price, vesting and other material
terms of each. At or prior to Closing, all Options will either (a) convert in
accordance with Section 7.1(n)(i) or (b) convert into the right to receive a
cash payment, terminate or have been exercised and sold to Buyer in accordance
with their terms, the Articles of Association (as amended) of the Company and
the terms of Section 7.1(n)(ii). Except for the Options, there are, and at
Closing there will be, no outstanding Equity Commitments of any nature to
acquire or subscribe for any securities or other equity interest of or in the
Company. There are, and at Closing there will be, no bonds, debentures, notes or
other indebtedness of the Company having the right to vote (or convertible into,
or exchangeable for, securities having the right to vote) on any matter on which
any stockholder of the Company may vote. There are, and at Closing there will
be, no preemptive rights, rights of first refusal, rights of first offer, voting
rights, change of control or similar rights, anti-dilution protections or other
rights which any stockholder, officer, employee, manager or director of the
Company or any other Person would be entitled to exercise or invoke as a result
of the purchase by Buyer of the Shares, other than such rights as are expressly
and enforceably waived by Section 7.1(r).

                  4.5. Constituent Documents. True and complete copies of each
of the Company's and each Company Sub's organizational documents, by-laws,
articles of association, operating agreements (and, in the case of the branches
of the Company and Company Subs, similar operative documents), and, where
applicable, certified extracts from the commercial register, companies register
or registrar or similar document, or other similar organizational document, with
respect to the Company, the Company Subs and their respective branches, and all
amendments, modifications or repeals thereto up through the date hereof
(collectively, the "Constituent Documents"), have been delivered to Buyer. True
and correct copies of the minute books, stock books and stock transfer records
of the Company and each of the Company Subs have been provided to Buyer or its
counsel. All meetings, proceedings and other actions of the Company, the Board
of Directors, managers and/or committees of from the date of its and their
organization to and including the date hereof have been duly and properly held
or taken and/or ratified and approved.

                                       13

<PAGE>

                  4.6. Financial Statements. The consolidated audited balance
sheets and related statements of income (loss) and cash flow of the Company and
the Company Subs for the three most recent completed fiscal years of each (the
"2001-2003 Financial Statements") and the unaudited consolidated balance sheet
as of March 31, 2004 (the "Interim Balance Sheet") and related consolidated
income and cash flow statements of the Company for the period ended on March 31,
2004 (collectively, the "Unaudited Financial Statements" and together with the
2001-2003 Financial Statements, the "Financial Statements"), true and complete
copies of all of which have been delivered to Buyer and are attached hereto as
Schedule 4.6, give a true and fair view the assets, Liabilities and financial
condition of the Company as at the dates indicated and the results of its
operations for the periods covered thereby (in the case of the Unaudited
Financial Statements, taking into account the fact that they are unaudited). The
Financial Statements have been prepared in accordance with UK GAAP (subject in
the case of the Unaudited Financial Statements to the absence of notes thereto).
The books and records of the Company and the Company Subs are in all material
respects complete and correct, have been maintained in accordance with good
business practices, and accurately reflect the basis for the financial condition
and results of operations of the Company and the Company Subs as set forth in
the Financial Statements.

                  4.7. Absence of Changes. Since the date of the Interim Balance
Sheet, there has not been (i) any adverse change in the financial condition,
results of operations, assets, Liabilities, business or prospects of the Company
or any of the Company Subs, (ii) any borrowing of or agreement to borrow any
money or any Liabilities incurred by the Company or any of the Company Subs,
other than Loans and current Liabilities incurred in the Ordinary Course, (iii)
any asset or Property of the Company or the Company Subs made subject to a Lien,
(iv) any waiver of any valuable right of the Company or any of the Company Subs,
or the cancellation, compromise, release or reduction of any debt or claim held
by the Company or any of the Company Subs, (v) any declaration or payment of
dividends on, or other distributions with respect to, or any direct or indirect
redemption or repurchase of, any shares of the capital stock of the Company or
any of the Company Subs, or any agreement or commitment therefor, (vi) any
issuance of any stocks, bonds or other securities of the Company or any of the
Company Subs or any Equity Commitment to purchase or issue such securities or
grant such options, warrants or rights, (vii) any mortgage, pledge, sale,
assignment or transfer of any tangible or intangible assets of the Company or
any of the Company Subs, except with respect to tangible assets effected in the
Ordinary Course to Persons not related to the Company or any of the Company
Subs, (viii) any loan by the Company or any of the Company Subs to any of the
Sellers or any officer, director, manager or employee of the Company or any of
the Company Subs, or any agreement or commitment therefor, (ix) any damage,
destruction, confiscation, seizure, impoundment or loss (whether or not covered
by insurance) adversely affecting the assets, Property or business of the
Company or any of the Company Subs, (x) any material increase, direct or
indirect, in the compensation paid or payable to any officer, director, manager,
employee or agent of the Company or any of the Company Subs, (xi) any purchase
or other acquisition of assets or Property other than in the Ordinary Course by
the Company or any of the Company Subs, (xii) any change in the accounting
methods or practices followed by the Company or any of the Company Subs; (xiii)
any amendment, acceleration, modification, cancellation, termination, threatened
termination or material change to any Contract that is otherwise material to the
Company or any of the Company Subs; (xiv) any capital expenditure in excess of
$100,000; (xv) any execution of any Contract outside the Ordinary Course by the
Company or any of the

                                       14

<PAGE>

Company Subs; (xvi) any delay or failure to repay when due any material
obligation of the Company or any of the Company Subs; (xvii) any failure to
operate the business and assets of the Company or any of the Company Subs in the
Ordinary Course; (xviii) any revaluation of any of the assets of the Company or
any of the Company Subs, including writing off notes or accounts receivable
other than in the Ordinary Course; (xix) any commitment (contingent or
otherwise) to do any of the foregoing; or (xx) any other event or condition of
any character that has or could reasonably be expected to have a Company
Material Adverse Effect.

                  4.8. Power and Authority. The Company has the requisite
corporate power and authority to execute and deliver this Agreement and all
other agreements contemplated by this Agreement and to perform its obligations
hereunder and thereunder. The execution, delivery and performance of this
Agreement and all other agreements contemplated by this Agreement have been duly
authorized by all necessary corporate or other required action on the part of
the Company, including all necessary approvals of directors and shareholders.
This Agreement has been duly executed and delivered by each Seller and is the
valid and binding obligation of each such party, enforceable against such party
in accordance with its terms, except as such enforceability may be limited by
applicable bankruptcy, moratorium, insolvency, reorganization or other similar
laws now or hereafter in effect relating to or affecting creditors' rights
generally.

                  4.9. Tax Matters. (a)The Company and the Company Subs have
timely filed all Tax Returns that they have been required to file, and all Taxes
that are due and payable by or with respect to the Company and the Company Subs
have been timely paid in full. The unpaid Taxes of the Company and the Company
Subs do not exceed the reserve for such Taxes set forth on the Interim Balance
Sheet, and nothing has occurred since March 31, 2004 in respect of which the
Company or any Company Subs may incur additional liability for Taxes (other than
Taxes incurred in the Ordinary Course). True and complete copies of the Tax
Returns of the Company and the Company Subs for the last five completed tax
years of each preceding the date of this Agreement have previously been
delivered to Buyer.

                  (b) No waivers or extensions of any applicable statute of
limitations for the assessment or collection of Taxes with respect to the
Company or any of the Company Subs are currently in effect or, to the Company's
Knowledge, proposed. Neither the Company nor any of the Company Subsidiaries
currently is the beneficiary of any extension of time within which to file any
Tax Return.

                  (c) The Company and the Company Subs, if required to do so,
have properly operated the PAYE system and have timely collected or withheld and
have timely paid over to the proper governmental or regulatory bodies all Taxes
required to be so collected or withheld and paid over under all applicable Laws
in all applicable jurisdictions, including any Taxes required to be withheld on
any compensation, salary, bonuses or dividends, and Taxes in the nature of
value-added taxes ("VAT") and sales and use taxes.

                  (d) Except as disclosed on Schedule 4.9, neither the Company
nor any of the Company Subs has paid or structured any payment of compensation,
salary or bonus so as to avoid reporting such compensation, salary or bonus to
any taxing authority in violation of any Law, or failed to properly report any
compensation, salary or bonus paid to any employee.

                                       15

<PAGE>

                  (e) Except with respect to periodic and continuing audits by
the tax authorities of the Russian Federation, no action, suit, proceeding,
investigation, audit, claim or assessment is presently pending or threatened
with regard to any Taxes that relate to or could affect the Company and the
Company Subs for which the Company or any of the Company Subs is or could
reasonably be expected to be liable or to defend. There is no unresolved claim
by a taxing authority in any jurisdiction where the Company or any of the
Company Subs does not file Tax Returns that the Company or such Company Sub is
or could reasonably be expected to be subject to taxation by such jurisdiction.
There are no Liens for Taxes (other than for Taxes not yet due and payable) upon
the assets or Property of the Company or any of the Company Subs. The Company
and the Company Subs have reported and paid or made proper provision for payment
of any Taxes resulting from any distribution or corporate dividend (in whatever
form) or other payment from the Company to its shareholders or any of the
Company Subs or from any of the Company Subs to the Company or to each other.
Except with respect to periodic and continuing audits by the tax authorities of
the Russian Federation, there have not been any audits of the Tax Returns of the
Company or any of the Company Subs for any fiscal year nor has any notice of
audit been received with respect to such entities. The periodic and continuing
audits by the tax authorities of the Russian Federation are not expected to
result in a liability for Taxes that would have a Company Material Adverse
Effect.

                  (f) Except as disclosed on Schedule 4.9, the consummation by
Buyer of the purchase and sale of the Shares as contemplated hereunder will not
have an adverse Tax effect on the Company or any of the Company Subs, including,
but not limited to, the loss of any favorable tax attributes such as net
operating loss carryovers and credit carryovers. The Company has not made an
election under the United States Internal Revenue Code Section 897(i) to be
treated as a domestic United States corporation.

                  (g) Neither the Company nor any Company Subs has any liability
for the Taxes of any Person under any provision of applicable Laws, as a
transferee or successor, by contract or otherwise.

                  (h) The Company and Company Subs have within the required
period duly and properly made, given or delivered all information, returns,
notices, accounts and computations which ought to have been made given or
delivered for the purposes of any Tax and all such information returns, notices,
accounts and computations supplied to any tax authority for any purposes are,
and were when supplied, full, true and accurate have been made on a consistent
basis.

                  (i) There is no dispute or question with any tax authority in
respect of the Company or Company Subs; neither the Company nor any Company Subs
has been the subject of any review, audit or investigation by any tax authority,
other than routine audits in the Ordinary Course of the filing of their
respective Tax returns, and to the Company's Knowledge there is no fact or
circumstance which might give rise to any such dispute, audit, review,
investigation or question.

                  (j) All clearances and consents from any tax authority that
have been applied for, by or which relate to, the Company or any Company Subs
were obtained after full and accurate disclosure of all facts and
considerations; to the Company's Knowledge, no such

                                       16

<PAGE>

clearance or consent is liable to be withdrawn, nullified or rendered void and
the transaction for which the clearance or consent was obtained have been
carried into effect (if at all) only in accordance with the terms of the
application and the clearance or consent.

                  (k) Each of the Company and PNM(UK)L: (i) is and always has
been resident in the United Kingdom, and is not and has never been resident for
any purpose in any other country for the purposes of Tax; (ii) has no permanent
establishment (as defined in any relevant double taxation convention), branch or
agency or place of business outside the United Kingdom; and (iii) is not within
the charge to Tax of any nation, country, state or other political division
other than its country of incorporation.

                  (l) Neither the Company nor any Company Sub is or has ever
been a member of a group of companies as defined in Section 170 Taxation of
Chargeable Gains Act 1992 or a member of a group of companies or of a consortium
for the purposes of Pt X ch IV Income and Corporation Taxes Act 1988, other than
a group comprising the Company and PNM(UK)L. Neither the Company nor any Company
Subs has ever been treated as a member or a representative member of a group of
companies for the purposes of VAT and no application has at any time been made
for the Company to be or any Company Sub to be so treated.

                  (m) PNM(UK)L is registered for the purposes of VAT with a
number 727424042 and has complied with all statutory provisions, regulations and
notices relating to VAT and has duly and punctually accounted for or paid to the
relevant tax authority all accounts of VAT which it ought to have so accounted
for and/or paid. Neither the Company nor any other Company Sub is required to so
register, comply and account.

                  (n) Neither the Company nor any Company Sub has (nor has any
relevant associate as defined in Schedule 10 paragraph 3(7) of the Value Added
Tax Act 1994 at any time) elected to waive exemption from VAT under paragraph 2
of Schedule 10 to the Value Added Tax Act 1994 in respect of any land or
interest in land.

                  (o) Full details of any special or non-statutory arrangements
in relation to VAT or any special method of accounting (including, without
limitation, partial exemption) in relation to VAT agreed by the Company or any
Company Sub with any relevant tax authority are set out in Schedule 4.9 and the
Company and Company Subs have at all times complied fully with such arrangements
and methods of accounting.

                  (p) The Company and Company Subs are able to recover in full
as input VAT all VAT for which they are required to make payment on supplies
made to it.

                  (q) All documents to which the Company or any Company Subs is
a party or which form part of the Company or any Company Sub's title to any
asset owned or possessed by it or which the Company or any Company Subs may need
to enforce or produce in evidence have been duly stamped any (where appropriate)
adjudicated and no document is held outside the United Kingdom on behalf of the
Company or Company Subs which if brought into the United Kingdom would be liable
to stamp duty.

                                       17

<PAGE>

                  (r) Neither the Company nor any Company Subs has since
incorporation been engaged in or been a party to a scheme or arrangement of
which the main purpose or one of the main purposes was the avoidance of
liability to Tax.

                  (s) Neither the Company nor any Company Sub is or will become
liable to pay or to reimburse or indemnify another person in respect of Tax in
consequence of the failure by any other person to discharge Tax.

                  (t) To the Company's Knowledge, no sums of an income nature
paid or payable by the Company or Company Sub or which the Company or any
Company Sub is under an obligation to pay are or may be wholly or partially
disallowable as deductions in computing profits or as charges on income for the
purposes of Tax.

                  (u) The Company and each Company Sub is and has since
incorporation been a close company as defined in Section 414 of the Income and
Corporation Taxes Act 1988. No distribution within 418 of the Income and
Corporation Taxes Act 1988 has been made or agreed to been made or agreed to be
made by the Company or any Company Sub and no loans or payments within Section
419, 420 or 422 of the Income and Corporation Taxes Act 1988 have been made or
agreed to be made by the Company or any Company Subs since incorporation.

                   (v) No Inland Revenue charge exists for unpaid inheritance
tax over and there are no circumstances whereby any of the powers mentioned in
Section 212 of the Inheritance Tax Act 1984 could be exercised in respect of an
asset of the Company or any Company Sub or in relation to any shares in the
Company or any Company Sub.

                  (w) The Company and each Company Sub has in its possession or
under its control all records and documents which it is obliged to hold,
preserve and retain pursuant to legislation relating to Tax and has sufficient
records relating to past events to calculate accurately the liability to Tax of
the Company and each Company Sub or its entitlement to any relief which would
arise on the disposal or realization at Closing of all assets owned by the
Company and each Company Sub at the date.

                  (x) All transactions carried out by the Company and any
Company Subs or arrangements in which any of them has been engaged have been
entered into and carried out on an arm's length basis.

                  (y) Neither the Company nor any Company Sub has entered into
any contract for, or any option to enter into, or a right of pre-emption
relating to, a land transaction (within the meaning of section 43 Finance Act
2003) since 10 July 2003.

                  (z) Neither the Company nor any Company Sub has been a party
to any transaction or been involved with arrangement for which relief has been
or will be claimed pursuant to the provisions of Schedule 7 to Finance Act 2003
and, to the Company's Knowledge, there are no circumstances as a result of which
the Company or any Company Subs may be held liable for the unpaid tax of another
company pursuant to the provisions of paragraph 5 or paragraph 12 of the
Schedule.

                                       18

<PAGE>

                  (aa) No notice has been served on the Company or Company Sub
pursuant to paragraph 13 of Schedule 7 to the Finance Act 2003.

                  (bb) The execution or completion of this Agreement or any
other event since February 11, 2003 will not result in any profit or gain being
deemed to accrue to the Company or Company Sub for Tax purposes or any liability
to Tax arising pursuant to section 111 or section 113 of the Finance Act 2002.

                  (cc) Within the period of 3 years ending on the date of this
Agreement there has been no major change in the ownership, nature, conduct or
scale of the trade or business carried on by the Company within the meaning of
section 767A or section 768 Income and Corporation Taxes Act 1988.

                  4.10. Customers. Schedule 4.10 sets forth a complete and
accurate list of the names and addresses of the 20 largest customers of the
Company and each Company Sub, showing the approximate total sales, and the
receipt of sales proceeds, fees, license fees and royalties and commissions by
the Company and each of the Company Subs from each such customer during the most
recent fiscal year. Neither the Company nor any of the Company Subs has received
any notice, nor does any of the Sellers have Knowledge, that any customer of the
Company or any of the Company Subs for the immediately preceding 24 months
intends to terminate its business arrangements with the Company or any of the
Company Subs or substantially reduce its level of purchases from the Company or
any of the Company Subs from the level of purchases it has made in the
immediately preceding 24 months.

                  4.11. Compliance with Laws; Permits. Except as disclosed on
Schedules 4.11, 4.14, 4.19, 4.17, or 4.26, the Company and the Company Subs are
and have been in compliance in all material respects with all laws, statutes,
ordinances, regulations, orders, judgments, injunctions, awards or decrees,
treaties and embargos (collectively, "Laws") applicable to them or any of their
properties or operations, including all Environmental Laws. Neither the Company
nor any of the Company Subs has received any notice of violation or alleged
violation of any Law by the Company or any of the Company Subs. Except as
disclosed on Schedule 4.11, there are no existing facts or circumstances known
by the Company, any of the Company Subs or any of the Sellers affecting the
Company or any of the Company Subs, which are likely to result in a violation of
any Laws. Except as disclosed on Schedule 4.11, the Company and each of the
Company Subs have all licenses, permits, orders and approvals of federal, state,
local and foreign governmental or regulatory bodies necessary for the conduct of
its business and operations (collectively, the "Permits"). All material Permits
of the Company and the Company Subs are set forth on Schedule 4.11 and are valid
and in full force and effect. No violations have occurred in respect of any such
Permit and no action or proceeding is pending or, to the Company's or any
Seller's Knowledge, threatened to revoke or limit any such Permit. All material
Permits are renewable by their terms or in the Ordinary Course without the need
of such Permit holder complying with any special qualification or procedures or
paying any amounts other than routine filing fees. The execution, delivery and
performance of this Agreement and all other agreements contemplated by this
Agreement by the Company and the Sellers and the consummation of the
transactions contemplated hereby and thereby will not violate, conflict with or
otherwise result in the breach of any of the terms and conditions of, result in
a material modification of or accelerate or trigger the rights of any Person
under, or constitute (or with notice or lapse of time or both

                                       19

<PAGE>

would constitute) a default or termination under any Permit, and no Permit will
be adversely affected by the consummation of the transactions contained in this
Agreement.

                  4.12. No Breach; Consents; Change of Control Payments. The
execution, delivery and performance of this Agreement and all other agreements
contemplated by this Agreement by the Company and the Sellers and the
consummation of the transactions contemplated hereby and thereby will not (i)
result in any Lien upon any of the Property or assets of the Company or any of
the Company Subs or (ii) violate, conflict with or otherwise result in the
breach of any of the terms and conditions of, result in a material modification
of or accelerate or trigger the rights of any Person under, or constitute (or
with notice or lapse of time or both would constitute) a default or termination
under (a) any of the Constituent Documents; (b) any instrument, contract or
other agreement to which the Company or any of the Company Subs is a party or by
or to which the Company, any of the Company Subs or any Sellers or any of their
respective properties are bound or subject; or (c) any Law applicable to the
Company or any Company Subs or any of their respective properties. Except as set
forth on Schedule 4.12, no consent, approval or authorization of, or declaration
or filing with, any domestic or foreign governmental authority or regulatory
body or other Person ("Consent") is required on the part of the Company, any of
the Company Subs or any of the Sellers in connection with the execution,
delivery or performance of this Agreement or the consummation of the
transactions contemplated hereby. Except as disclosed on Schedule 4.11, there
are no payments, Liabilities or obligations under or pursuant to any contract or
other agreement, Law or otherwise required to be made or performed (or which
have been made or performed) by the Company or any of the Company Subs to any
Person, arising out of or as a result of any change of control of the Company or
any of the Company Subs or the transactions contemplated by this Agreement.

                  4.13. Litigation; Claims. Except as set forth on Schedule
4.13, there are no suits or actions, administrative, arbitration or other
proceedings or governmental investigations pending or, to the Company's or any
Seller's Knowledge, threatened against or affecting the Company, any of the
Company Subs, any officer, director, manager or employee of the Company or any
of the Company Subs (solely in their capacity as an officer, director, manager
or employee of the Company or any of the Company Subs) or any of the properties
or assets of the Company or the Company Subs and neither the Company nor any
Seller have Knowledge of any basis for any such suits, actions, proceeding or
investigation. No Person has made a claim against the Company or any of the
Company Subs alleging any personal, Property or economic injury, loss or damage
incurred as a result of or relating to the use of any products sold by or on
behalf of, or services rendered by the Company or any of the Company Subs. There
are no judgments, orders, injunctions, decrees or awards against the Company or
any of the Company Subs that are not satisfied and remain outstanding.

                  4.14. Employment Matters. Neither the Company nor any of the
Company Subs has at any time during the last five (5) years had, nor is there,
to the Company's or any of the Sellers' Knowledge, is there now threatened, any
walkout, strike, picketing, work stoppage, planned work slowdown or any similar
occurrence. There are no controversies or grievances pending or, to the
Company's, or any of the Sellers' Knowledge, threatened between the Company or
any of the Company Subs and any of their respective employees. Schedule 4.14
lists any union or other collective bargaining entity that represents employees
of the Company or any of the Company Subs. All key employees of the Company or
any of the Company Subs

                                       20

<PAGE>

have, or will have prior to the Closing Date, executed confidentiality and
non-disclosure agreements, each in form and substance satisfactory to Buyer.
Except as disclosed on Schedule 4.11, the Company and each of the Company Subs
have complied with all applicable Laws regarding employment, discrimination,
harassment, pension, vacation, insurance, severance and termination regarding
their past, current and prospective employees. Except to the extent otherwise
required under Sections 7 and 8 and except as disclosed in Schedule 4.14,
neither the Company nor any of the Sellers are aware that any officer, manager
or employee intends to terminate his/her employment with the Company or any of
the Company Subs nor does the Company or any of the Company Subs have any
present intention to terminate the employment of any of its officers, managers
or employees (other than for cause or in the Ordinary Course). No bonuses,
profit sharing, incentive payments, commissions or compensation and no increases
in any of such compensation have been paid, accrued or granted by the Company or
any of the Company Subs for any period after the date of the Interim Balance
Sheet. Schedule 4.14 lists the names, title or job description, and annual
salary for fiscal year 2004 of all employees, officers, managers, directors,
agents, consultants and independent contractors of the Company and the Company
Subs who, as of the date hereof, are or will be entitled to receive compensation
from the Company or the Company Subs, directly or indirectly, at an annualized
rate in excess of the equivalent of $50,000 per year.

                  4.15. Material Agreements. Schedule 4.15 sets forth a true and
correct list of all contracts and other agreements to which the Company or any
of the Company Subs is a party or by or to which the Company or any of Company
Sub's properties are bound or otherwise subject which (i) requires payments or
performance having a stated value in excess of $50,000 in any 12-month period or
$100,000 in the aggregate; (ii) has not been made in the Ordinary Course or the
performance of which, by its terms, extends over a period greater than ninety
(90) days and is not cancelable by the Company or any of the Company Subs at any
time without penalty; (iii) is an employment, consulting, non-competition or
indemnification agreement; (iv) is a franchise, distributorship, licensing,
partnership, joint venture, supply or sales agency agreement; (v) is an
agreement providing for the sale, acquisition or lease of any properties of the
Company or any of the Company Subs other than in the Ordinary Course; (vi) is a
mortgage, pledge, security or collateral agreement or other similar agreement
with respect to any tangible or intangible Property of the Company or any of the
Company Subs; (vii) is a retainer agreement with attorneys, accountants,
investment bankers or other professional advisers; (viii) is an agreement with
any governmental authority; (ix) is an agreement relating to a patent,
trademark, copyright or other item of Intangible Property of the Company or any
Company Sub; (x) is an agreement referred to in Section 4.25 (Related Party
Transactions; Intercompany Transaction) hereof; (xi) is an agreement otherwise
material to the operations, business or financial condition of the Company or
any Company Sub; or (xii) is a commitment or agreement to enter into any of the
foregoing (collectively, "Material Agreements"). True and correct copies of all
Material Agreements have been delivered to Buyer and each Material Agreement is
a valid agreement, in full force and effect and the Company or any of the
Company Subs is in compliance in all material respects with each such Agreement
and no other party thereto is in default thereunder. Schedule 4.15 lists all
open agreements, identifying the counterparties, detailing the nature of the
transaction and material terms thereof.

                  4.16. Loan Documents. Schedule 4.16 sets forth a true and
correct list of all contracts and other agreements to which the Company or any
of the Company Subs is a party or

                                       21

<PAGE>

by or to which the Company or any of the Company Sub's properties are bound or
otherwise subject which is a loan agreement, credit agreement, promissory note,
guaranty, letter of credit or other similar type of agreement which constitutes
Indebtedness (collectively, the "Loan Documents"). True and correct copies of
all Loan Documents have been delivered to Buyer and each Loan Document is a
valid agreement, in full force and effect and the Company or any of the Company
Subs is in compliance in all material respects with each such Agreement and, to
the Company's Knowledge, no other party thereto is in default thereunder.

                  4.17. Real and Personal Properties. Neither the Company nor
any of the Company Subs owns, in fee or otherwise, or has the right or
obligation to acquire any real Property or buildings. Schedule 4.17 sets forth
all real Property or buildings previously owned by the Company or any of the
Company Subs which was sold, transferred or otherwise disposed of and the
circumstances of such sale, transfer or disposition (including the purchaser or
transferee and the consideration received therefor). Schedule 4.17A contains a
complete list of all leases, subleases or other agreements (oral or written)
pursuant to which the Company or any of the Company Subs leases real or personal
Property ("Leases"). Except as disclosed on Schedule 4.17, all such Leases are
valid, binding and enforceable in accordance with their terms and are in full
force and effect. No event of default has occurred which (whether with or
without notice, lapse of time or both or the happening or occurrence of any
other event) would constitute a material default thereunder on the part of
Company or any of the Company Subs and neither Company nor any of the Company
Subs has received any written notice of default under any of the Leases. To the
Company's knowledge, nothing has occurred which could cause any event of default
which (whether with or without notice, lapse of time or both or the happening or
occurrence of any other event) would constitute a material default thereunder by
any other party. There are no pending or, to the Company's Knowledge, threatened
condemnation proceedings, administrative proceedings, or other actions relating
to any facility leased by the Company or any Company Sub. With respect to each
Lease, the Company or any of the applicable the Company Subs obligated under
such Lease has an unencumbered interest in the leasehold estate of such Lease.
The Company and each of the Company Subs enjoy peaceful and undisturbed
possession of all real Property leased by any of them. The Company and each of
the Company Subs has in all material respects performed all the obligations
required to be performed by it under the Leases and the other parties to such
Leases have, in all material respects, performed all the obligations required to
be performed by any of them under such Leases. All leased properties have
received all required approvals of governmental authorities (including Permits
and a certificate of occupancy or other similar certificate permitting lawful
occupancy of such Property) required to be obtained in connection with the
operation thereof and have been operated and maintained in all material respects
in accordance with applicable Laws. All leased properties are supplied with
utilities (including water, sewage, disposal, electricity, gas and telephone)
and other services reasonably necessary for the operation of such Property as
currently operated and as presently contemplated to be operated, and there is no
condition or event which, to the Company or any of the Sellers' Knowledge, could
reasonably be expected to result in the termination or impairment of the present
access from any leased Property to such utility services. Improvements
constructed on the leased properties, and all fixtures and equipment and other
tangible assets (including, but not limited to, management information and
computerized systems) owned, leased or used by the Company or any of the Company
Subs at the leased properties are (i) insured to the extent and in a manner
customary for similarly situated leased properties, (ii) structurally sound with
no material defects, (iii) in good operating

                                      22

<PAGE>

condition and repair, subject to ordinary wear and tear, (iv) not in need of
maintenance, repair or correction except for ordinary routine maintenance and
repair, the cost of which would not be material, (v) sufficient for the
operation of the business of the Company and the Company Subs as presently
conducted and as presently contemplated to be conducted and (vi) in conformity,
in all material respects, with all applicable Laws. There are no subleases,
licenses, options, rights, concessions or other agreements or arrangements,
written or oral, to which the Company or any of the Company Subs is a party or
is otherwise bound granting to any Person the right to use or occupy any
Property leased by the Company or any of the Company Subs or any portion thereof
or interest therein.

                  4.18. Accounts and Notes Receivable; Payables. Schedule 4.18
lists all accounts receivable of the Company and each Company Subs, identifies
the specific contract to which the account receivable relates, ages each such
account receivable and lists the reserve as to collectibility for each account
receivable. Schedule 4.18 also details the bad debt experience of the Company
and each Company Sub for all customers from January 1, 2000 to date. All
accounts and notes receivable reflected on the Interim Balance Sheet have arisen
from bona fide transactions in the Ordinary Course and, to the Company's
Knowledge, are good and fully collectible in the Ordinary Course at the
aggregate recorded amounts thereof on the Interim Balance Sheet, net of any
applicable reserve for doubtful accounts reflected on the Interim Balance Sheet,
which reserve is adequate and has been calculated in accordance with UK GAAP
consistent with past practice. All accounts and notes receivable of the Company
or any of the Company Subs that arose after the date of the Interim Balance
Sheet through the date hereof and which will arise after the date hereof through
the Closing Date are (or will be) the result of bona fide transactions in the
Ordinary Course. To the knowledge of the Company, there are no facts or
circumstances generally (other than general economic conditions) which would
result in any material increase in the uncollectability of such receivables as a
class in excess of the reserves therefor set forth on the Interim Balance Sheet.
To the Company's Knowledge, there are no defenses, recoupments, disputes,
set-offs or counterclaims in respect of any such receivables. All accounts
payable of the Company or any Company Sub, as reflected on the Interim Balance
Sheet or arising between such date and the date hereof, are the result of bona
fide transactions in the Ordinary Course and have been paid or are not yet due
and payable.

                  4.19. Intangible Property. Set forth on Schedule 4.19(a) is a
complete and correct list of all Intangible Property that is owned by the
Company or any Company Sub (the "Owned Intangible Property"). Schedule 4.19(b)
sets forth all written permits, grants, options and licenses or other rights in
writing running to or from the Company or any of the Company Subs relating to
any Company Intangible Property. The Company and the Company Subs (a) own all
right, title and interest in and to the Owned Intangible Property and (b) have
valid and binding rights under contract in and to all other Intangible Property,
in each case free and clear of any third party liens, claims, or interests, and
has the right to enter into the assignments, licenses, and other obligations
provided herein. None of the Intangible Property infringes upon or violates any
rights owned or held by any third party including, but not limited to, any
copyright, trade secret, trademark, patent, invention, proprietary information,
nondisclosure, or any other right. No Seller and no other employee or agent of
the Company or any Company Sub owns or holds and right or interest in any
Intangible Property, other than an indirect economic interest solely by virtue
of their ownership of capital stock of the Company. No Seller or other employee
or agent of the Company or any Company Sub has possession of any Intangible
Property in any form,

                                       23

<PAGE>

other than Intangible Property used by such Seller or employee or agent solely
on Company or Company Sub premises. The Company and each Company Sub have
adequate procedures in place to prevent the removal of Intangible Property
(whether electronically or physically) from Company and Company Sub premises.
There is not pending, nor threatened, any claim, suit or action contesting or
challenging the rights of the Company or any of the Company Subs in or to any
Intangible Property or the validity of any of the Intangible Property. To
Company's and any Seller's Knowledge, there is no infringement upon or
unauthorized use of any of the Intangible Property by any third party. There are
no material restrictions on the direct or indirect transfer of any Contract, or
any interest therein, held by the Company or any of the Company Subs in respect
of any Intangible Property disclosed on Schedule 4.19. Any software is free from
significant programming thereto, and is free of all malicious code, time bombs,
disabling features, drop dead devices or other software routines designed to
disable the software or access to a resource at a particular time or when a
particular event occurs, viruses, Trojan horses, back doors, worms, hooks, or
any other device designed to permit unauthorized access or disable or disrupt
the software. Neither the Company nor any of the Company Subs is in default (or
with the giving of notice or lapse of time or both, would be in default) in any
material respect under any contract to use the Intangible Property disclosed on
Schedule 4.19. Except as otherwise disclosed on Schedule 4.19, no officer,
director, or manager of the Company or any Company Sub, nor the Company, nor any
Sellers nor any of their respective Affiliates or Associates has any right to or
interest in any of any Intangible Property, including any right to payments (by
royalty or otherwise) in respect of any use or transfer thereof. All
registrations and filings necessary to preserve the Company's or any Company
Sub's rights in the Intangible Property have been made and are in good standing.
All fees or other amounts due to any governmental authority in respect of the
Intangible Property, including any amounts payable in respect of filings,
registrations and/or renewals have been, and will be through the Closing Date,
fully and timely paid. To the Company's or any Sellers' Knowledge, all technical
information developed by and belonging to the Company or any of the Company Subs
which has not been patented has been kept confidential.

                  "Intangible Property" means all United States and foreign
patents and patent rights, international patent applications, design
registrations, utility models and registrations therefor, common law and
registered trademarks and trademark rights, Common law and registered trade
names and tradename rights, common law and registered service marks and service
mark rights, common law and registered service names and service name rights,
brand names, inventions, processes, formulae, copyrights and copyright rights,
trade dress, business and product names, logos, slogans, designs, trade secrets,
industrial models, proprietary data, methodologies, computer programs (including
all source and object codes) and related documentation, technical information,
know-how, inventions, works of authorship, management information systems, and
all pending and abandoned applications for and registrations of any of the
foregoing used or held for use in the business of the Company or any of the
Company Subs, in each such case, including all forms (e.g., electronic media,
computer disks, etc.) in which such items are recorded.

                  4.20. Title to Properties and Assets. Schedule 4.20 sets forth
all personal Property owned or leased by the Company and any of the Company Subs
with a book value or replacement cost in excess of $5,000. The Company and each
of the Company Subs has good title to all of its properties and assets purported
to be owned by them, including the properties

                                       24

<PAGE>

and assets reflected as assets on the Interim Balance Sheet and those not so
reflected on the Interim Balance Sheet because not required to be reflected
thereon, but which are used or useful in the Company's and any Company Sub's
respective business, or because acquired by the Company or any of the Company
Subs since the date of the Interim Balance Sheet (except those disposed of in
the Ordinary Course since the date of the Interim Balance Sheet), free and clear
of any Lien, except (i) Liens for Taxes not yet due and payable and (ii) Liens
of materialmen, mechanics, carriers, landlords and like Persons which are not
due and payable or which are being contested in good faith and which are not
material in the aggregate. No third party owns or has any rights to any assets,
know-how or other properties (tangible or intangible) presently used or
contemplated to be used in connection with or relating to the Company and any
Company Sub's respective business. Other than in the Ordinary Course and other
than in connection with this Agreement, no Person has any written or oral
agreement, option, understanding, commitment or any right or privilege to
purchase from the Company or any of the Company Subs properties or assets. All
properties and assets which are material to the business of the Company and the
Company Subs have been properly maintained and are in good operating condition
and repair (ordinary wear and tear excepted) and are sufficient for the
operation of the business of the Company and the Company Subs as currently
conducted and as presently contemplated to be conducted.

                  4.21. No Undisclosed Liabilities. At this date and at the time
of the Closing, neither the Company nor any of the Company Subs shall have any
Liabilities, including guarantees and indemnities by the Company or any of the
Company Subs of Liabilities of any other Person, except (i) Liabilities of the
Company or any of the Company Subs as and to the extent reflected on the Interim
Balance Sheet and (ii) Liabilities incurred by the Company or any of the Company
Subs since the date of the Interim Balance Sheet (none of which is a Liability
for breach of contract, breach of warranty, tort, infringement, claim or
lawsuit) in the Ordinary Course and in accordance with the provisions of this
Agreement and are properly reflected on the books and records of the Company or
any of the Company Subs. Schedule 4.21 shall detail all pending or threatened
claims under any contract or arising from any transaction or series of
transactions.

                  4.22. Employee Benefit Plans. (i) Schedule 4.22 contains a
true and complete list of all compensation, pension, social security, profit
sharing, retirement, deferred compensation, incentive, bonus, severance,
disability, hospitalization, medical insurance, life insurance and other
employee benefit plans, programs or arrangements maintained by the Company or
any of the Company Subs (or any Affiliate thereof) or under which the Company or
any of the Company Subs (or any Affiliate thereof) has any obligations (other
than obligations to make current wage or salary payments) in respect of, or
which otherwise cover, any of the employees, directors or consultants of the
Company or any of the Company Subs or their beneficiaries in any jurisdiction
(each individually, an "Employee Benefit Plan" and collectively, the "Employee
Benefit Plans"). The Company and the Company Subs have delivered to Buyer true
and complete copies of all documents, as they may have been amended to the date
hereof, embodying the Employee Benefit Plans. A true and complete copy of the
Company's and each Company Sub's personnel manual has been delivered to Buyer,
which manual sets forth the policies and methods in respect of vacation and sick
time and there are no other policies or methods for earning or accounting for
vacation time.

                                       25

<PAGE>

                  (ii) All Employee Benefit Plans have complied in all respects
in form, operation and administration with their respective provisions and all
applicable Laws. All contributions to and payments from the Employee Benefit
Plans which have been required to be made in accordance with the provisions of
the Employee Benefit Plans and applicable Laws have been made or are adequately
accrued and reflected on the books and records of the Company or any Company
Sub. Except for an accrued Liability of approximately $17 thousand in respect of
Kalinowska, there are no unfunded Liabilities determined in respect of any such
Employee Benefit Plan. Neither the Company nor any of the Company Subs nor any
of their respective officers, employees, managers, directors or agents has
committed any breach of fiduciary responsibility or, directly or indirectly,
engaged in any transaction prohibited by any applicable Laws with respect to the
Employee Benefit Plans which could subject Buyer, the Company or any of the
Company Subs to any Liabilities under applicable Laws. Neither the Company nor
any of the Company Subs has any early retirement options or plans pursuant to
which employees may currently or before the Closing choose to take early
retirement. No shares of capital stock or other securities of the Company or any
of the Company Subs are reserved and/or eligible to be issued pursuant to any
stock option, stock appreciation, stock grant, equity compensation or similar
plan of the Company and/or any Company Sub. Neither the Company nor any Company
Sub is a participant in a multi-employer Employee Benefit Plan.

                  (iii) All contributions payable to institutions of social
security have been paid by the Company and each Company Sub, and neither the
Company nor any Seller is aware of any disputes with any such institution.

                  (iv) Stakeholder pension schemes.

                           (a) The Company and each of the Company Subs has
         complied with all its legal obligations in connection with the
         introduction of a stakeholder pension scheme. In particular the Company
         and, if necessary, any of the Company Subs to which the stakeholder
         provisions apply have designated the Royal Skandia Managed Capital
         Account and Protek Network Management (UK) Ltd Stakeholder Pension
         scheme as an authorised stakeholder arrangement and have also complied
         with the employer access requirements in respect of all their
         respective employees who are 'relevant employees' as defined in section
         3(g) of the Welfare Reform and Pensions Act 1999.

                           (b) There is no obligation on the Company or any of
         the Company Subs to pay contributions to a stakeholder pension scheme
         in respect of any employee or officer of the Company or any of the
         Company Subs.

                           (c) There are no claims or actions in progress or
         pending nor any reason for such claim or actions involving any employee
         or officer of the Company or any of the Company Subs in connection with
         a stakeholder arrangement.

                  (v) Personal Pension Schemes.

                           (a) For purposes of this Section 4.22(v):

                            "Personal Pension Scheme" means each Employee
         Benefit Plan which is a personal pension scheme approved or
         provisionally approved for the purposes of

                                       26

<PAGE>

         Chapter IV of Part XIV of the Income and Corporation Taxes Act 1988 to
         which contributions have been or are intended to be made in respect of
         any of the employees of the Company or any Company Sub pursuant to any
         agreement, arrangement, custom or practice referred to in paragraph (b)
         following;

                           "Death in Service Scheme" means the Company's death
         in service scheme established with UNUM Provident; and

                           "Claim" means any claim brought against the Company
         or any Company Sub or the trustees of any Employee Benefit Plan by, or
         on behalf of, an employee or officer of the Company or any Company Sub
         or any dependant of an employee or officer of the Company or any
         Company Sub relating to the exclusion from, or level of benefits under,
         or any act or omission of the Company or any Company Sub or the
         trustees under the Employee Benefit Plan but only to the extent that
         the claim relates to a period of service before Closing.

                           (b) Save for each Personal Pension Scheme, a group
         long term disability insurance with UNUM Provident, and the Death In
         Service Scheme, there is not and has never been in operation and no
         proposal has been announced to enter into or establish any agreement,
         arrangement, custom or practice (whether legally enforceable or not)
         for the payment of or payment of a contribution towards a pension,
         allowance, lump sum or other similar benefit on retirement, death,
         termination of employment (whether voluntary or not) or during periods
         of sickness or disablement for the benefit of any of the employees or
         officers of the Company or any of the Company Subs or any of their
         dependants.

                           (c) There is set out in or annexed to Schedule 4.22 a
         statement of the basis on which the Company and each of the Company
         Subs has undertaken to contribute to each Personal Pension Scheme and
         the rate and the amount of the contributions in respect of each of
         their respective [employees or officers] who is a member of a Personal
         Pension Scheme which have been made in the three year period ending on
         the date of this Agreement together with details of the amount of
         contributions which the Company and each of the Company Subs has agreed
         to pay in respect of any future employee or future officer.

                           (d) No assurance, promise or guarantee (whether oral
         or written) has been made or given to any member of any Personal
         Pension Scheme of any particular level or amount of benefits to be
         provided for or in respect of him under such scheme on retirement or
         death or leaving service and the Company and each of the Company Subs
         may terminate any obligation it may have to contribute to any Personal
         Pension Scheme without incurring any liability to any of its employees
         or officers under any agreement or arrangement.

                           (e) The only benefits provided under each Personal
         Pension Scheme are money purchase benefits as defined by section 181(1)
         of the Pension Schemes Act 1993.

                                       27

<PAGE>

                           (f) Pending Closing the Sellers undertake that no
         proposal to make any change or addition to any relevant benefit as
         defined in section 612 Income and Corporation Taxes Act 1988 (with the
         omission of the exception to that definition) is made or announced to
         any employee or officer or former employee or former officer or future
         employee or future officer of the Company or any of the Company Subs
         (or any dependant of any such person) or to any Employee Benefit Plan
         (other than any change required by law or any proposed change which is
         fully described in the Company Disclosure Schedules) and that, without
         limiting the foregoing, no action will be taken or allowed to be taken
         or omitted to be taken in relation to any Employee Benefit Plan other
         than in the ordinary course of administering that Employee Benefit
         Plan.

                           (g) The Sellers shall indemnify and keep indemnified
         the Purchaser against all payments, damages, losses and reasonable
         costs and expenses (including, without limitation, legal expenses) of
         whatever nature, arising from, or in connection with, any Claim (as
         defined above) brought by, or on behalf of, an employee or officer of
         the Company or any of the Company Subs or any of their dependants.

                  (vi) TUPE.

                           (i) Neither the Company nor any of the Company Subs
         has entered into any agreement which involved or may involve the
         Company or any of the Company Subs (and no event has occurred which may
         involve the Company or any of the Company Subs in the future) acquiring
         or disposing of any undertaking or part of one such that the TUPE
         Regulations applied or may apply.

                           (ii) Neither the Company nor any of the Company Subs
         employs and none of them has ever employed or otherwise engaged any
         person whose contract of employment after any "relevant transfer" (as
         defined in regulation 2 of the TUPE Regulations) has had effect as if
         made originally between that person and the Company or any of the
         Company Subs or any predecessor to the Company.

                  4.23. Insurance. Schedule 4.23 sets forth a true and complete
list and general description of all policies or binders of fire, liability,
product liability, environmental, workmen's compensation, vehicular, business
interruption or other insurance held by or on behalf of the Company or any of
the Company Subs (true and complete copies of all of which policies and binders
have been delivered to Buyer) specifying the insurer, the policy number or
covering note number with respect to binders, and describing any pending
claim(s) thereunder. All premiums and other amounts due and payable under such
policies and binders have been paid in full and, to the Company's Knowledge, all
such policies and binders are in full force and effect. Neither the Company nor
any of the Company Subs is in default with respect to any provision contained in
any such policy or binder or failed to give any notice or present any claim
under any such policy or binder in accordance with its terms. Neither the
Company nor any of the Company Subs has received or given a written notice of
cancellation or non-renewal with respect to any such policy or binder.

                  4.24. No Misrepresentations. To the knowledge of the Company
and the Sellers, this Agreement (including the Schedules hereto) does not
contain any untrue statement

                                       28

<PAGE>

of a material fact or omit to state a material fact necessary to make the
statements contained herein or therein, in light of the circumstances under
which they were made, not misleading. To the knowledge of the Company and the
Sellers, there is no fact which could be reasonably expected to materially
adversely affect the business, operations, properties, prospects or financial
condition of the Company or any of the Company Subs which has not been set forth
in this Agreement (including the Schedules hereto).

                  4.25. Transactions with Related Parties; Intercompany
Transaction. Neither the Company nor any Seller, director, officer, manager or
Affiliate of the Company or any of Company Subs nor any of their respective
Associates: (i) has borrowed money from or loaned money to the Company or any of
the Company Subs which has not been repaid; (ii) has any contractual, tort or
other claim, express or implied, of any kind whatsoever against the Company or
any Company Sub; (iii) has or has had, since the Company's or any Company Sub's
inception, an interest in any Property, rights or assets owned and/or used by
the Company or any of the Company Subs in its business; or (iv) is party to a
contract or other agreement with the Company or any of the Company Subs or is
engaged in any material transaction or arrangement with the Company or any of
the Company Subs. All intercompany transactions between the Company, the Company
Subs and/or any Seller, including, but not limited to, intercompany loans and
allocations and/or attributions of overhead, expenses, trading revenue,
royalties and licensing fees (i) have been made on an arm's length basis on
terms no more favorable than could have been received from a non-affiliated
third party at the time such transaction was made and (ii) have been properly
and adequately accounted for in accordance with UK GAAP, and in compliance with
all Laws (including all Tax Laws).

                  4.26. Environmental Matters. The Company and the Company Subs
have (i) complied in all material respects with all Environmental Laws; (ii) not
received any notice that any real Property now or formerly owned, leased,
managed, operated or otherwise used by it is on any governmental environmental
damage list or has been the site of any activity giving rise to any Liabilities;
(iii) not received any notice of any Environmental Claim; and (iv) stored,
handled, used, released, discharged and disposed of all substances used in its
operations and wastes or by-products from its operations, whether Hazardous
Materials or not, in compliance with all Environmental Laws. No Hazardous
Materials or other substances or wastes have been spilled, released, discharged
or disposed of from, on or under any Property owned, leased, used or operated by
the Company or any of the Company Subs during the Company's or any Company Sub's
occupancy or use thereof or, to the Company's, or any Seller's Knowledge, by any
third party during such third party's occupancy or use thereof. Neither the
Company nor any of the Company Subs has any Liabilities with respect to the
clean-up or remediation of any treatment, storage or disposal site or facility,
or with respect to any spill, release, discharge, or disposition of Property,
anywhere in the world. The Company and the Company Subs have provided to Buyer
true and complete copies of all environmental and Hazardous Materials reports,
studies and assessments in their possession or control with respect to their
owned, leased or operated real properties and/or any land adjacent thereto.

                  4.27. Bank Accounts; Credit Cards; Corporate Accounts; Powers
of Attorney. Schedule 4.27(a) sets forth (i) a list of each bank or other
financial institution (a) at which the Company or any of the Company Subs has an
arrangement and describing such arrangement, and (b) at which the Company or any
of the Company Subs maintains an account or safe deposit box,

                                       29

<PAGE>

the corresponding number of each such account or safe deposit box and the names
of all Persons holding check-signing or withdrawal power or other authority with
respect thereto; (ii) credit card issuers with whom the Company has an account
and the names of all Persons authorized to use such accounts or who have access
thereto; and (iii) cellular telephone, phone card or other corporate accounts
with whom the Company has an account and the names of all Persons authorized to
use such accounts or who have access thereto. Also set forth on Schedule 4.27(b)
is a list of all powers of attorney granted in respect of the Company and any
Company Subs.

                  4.28. Brokers. Except as and in the amounts disclosed on
Schedule 4.28, neither the Company nor any of the Sellers has made any agreement
or taken any other action causing anyone to become entitled to a broker's fee or
commission as a result of the transactions contemplated hereunder.

                  4.29. Computer System. All computer hardware and software and
related materials used by the Company and the Company Subs in the performance of
their respective businesses (collectively, the "Computer System") are in good
working order and condition (normal wear and tear excepted), and the Company and
the Company Subs have not experienced any significant defects in design,
workmanship or material. The Computer System has the performance capabilities,
characteristics and functions necessary for the conduct of the business of the
Company and the Company Subs as currently conducted and presently contemplated
to be conducted. The use of the Computer System by the Company and the Company
Subs (including any software modifications) (i) does not and has not violated or
infringed upon and will not violate or infringe upon the rights of any third
parties and (ii) does not, and has not resulted, and will not result in the
termination of any maintenance, service or support agreement relating to any
part of the Computer System or any reduction in the services provided to the
Company and the Company Subs, warranties available to the Company and the
Company Subs or rights of the Company or the Company Subs thereunder.
Consummation of the transactions contemplated hereby will not impair, preclude
or increase the cost of the use of the Computer System. The Computer System is
the Property of the Company and the Company Subs, is not encumbered by any Liens
and can be operated separately from any system currently used by the Company and
the Sellers.

                  4.30. Absence of Certain Business Practices. Except as
disclosed on Schedule 4.30, neither the Company, the Company Subs nor any of
their respective officers, directors, employees, consultants or agents have
engaged in any activities in the operation of the business of the Company and
the Company Subs which are prohibited by any Laws including (i) knowingly
soliciting, receiving or paying any remuneration (e.g., any kickback, bribe,
illegal gift, gratuity, rebate or other similar benefit), directly or
indirectly, overtly or covertly, in cash or in kind or offering to pay such
remuneration (a) in return for referring an individual to a Person for the
furnishing, or arranging for the furnishing, of any item or service or (b) in
return for purchasing, leasing, or ordering or arranging for or recommending
purchasing, leasing, or ordering any good, facility, service, or item; (ii)
knowingly selling any products or providing any services to any customer (x) in
violation of any Law or (y) who is engaged or involved in any illegal practices
or activities; or (iii) knowingly violating any Law, including, but not limited
to, the following: The Anti-Terrorism Crime and Security Act 2001 and proceeds
of Crime Act 2002 (United Kingdom) or USA Patriot Act, Foreign Corrupt Practices
Act, the Trading with the

                                       30

<PAGE>

Enemy Act (United States), Law on Foreign Investment in the Russian Federation,
Directive on Money Laundering and Data Protection Acts and any foreign exchange
laws.

                  4.31. Severance Arrangements. Except as described on Schedule
4.22 or 4.31, neither the Company nor any of the Company Subs has entered into
any severance or similar arrangement in respect of any personnel or employee of
either the Company or any of the Company Subs that will result in any obligation
(absolute or contingent) of either the Company or any of the Company Subs or any
other Person to make any payment to any such personnel or employee following
termination of employment. The execution and delivery of this Agreement or the
Closing of the transaction contemplated herein will not increase the Liabilities
of the Company or any of the Company Subs to any employee, director or
consultant, or with respect to any Employee Benefit Plan.

                  4.32. No Other Agreements to Sell Assets or Capital Stock.
Neither the Company nor any of the Company Subs, nor any of their respective
officers, directors, managers, shareholders, Affiliates or Associates have any
commitment or legal obligation, absolute or contingent, to any other Person or
firm, other than as contemplated by this Agreement and expect for the rights
expressly provided for in the Articles of Association of the Company dated March
25, 2003, as amended (which rights are waived by the Sellers in connection with
this Agreement and the transactions contemplated hereby), to sell, assign,
transfer or effect a sale of any assets held by the Company or any of the
Company Subs (other than inventory in the Ordinary Course), to sell or effect a
sale of any of the issued or issuable capital stock of the Company or any
Company Sub, or to enter into any agreement or cause the entering into of an
agreement with respect to any of the foregoing.

                  4.33. Disclosure Schedules. All Schedules to this Agreement
are integral parts of this Agreement. The Company has delivered to Buyer a true,
correct and complete copy of each agreement and other written document referred
to in the Schedules to this Agreement. Nothing in a Schedule shall be deemed
adequate to disclose an exception to a representation or warranty made herein,
unless the Schedule identifies the exception with reasonable particularity and
describes the relevant facts in reasonable detail. The Company, the Sellers and
the Company Subs are responsible for preparing and arranging the Schedules
corresponding to the numbered Sections contained herein.

                  5. REPRESENTATIONS AND WARRANTIES RELATING TO THE SELLERS.

                  Each Seller hereby represents and warrants to Buyer as to such
Seller as follows:

                  5.1. Authority to Execute and Perform Agreements. Each of the
Sellers has the legal capacity or authority to enter into, execute and deliver
this Agreement and the other agreements contemplated hereby to which it/he/she
is (or will be) a party and to perform such Seller's obligations hereunder and
thereunder. This Agreement has been, and such other agreements contemplated
hereby will be, duly executed and delivered by such Seller and, subject to the
due authorization, execution and delivery of such agreements by the other
parties thereto, this Agreement and the other agreements contemplated hereby
constitute (or will constitute) valid and binding obligations of each Seller,
enforceable against such Seller in accordance with

                                       31

<PAGE>

their respective terms, except as such enforcement may be limited by the
applicable bankruptcy moratorium, insolvency, reorganization or other similar
laws now or hereafter in effect relating to or affecting creditors' rights
generally. The execution and delivery of this Agreement and the other agreements
contemplated hereby and the performance by each of the Sellers of its/his/her
obligations under this Agreement and the other agreements contemplated hereby do
not (or will not) (i) require the Consent of any domestic or foreign
governmental authority or regulatory body or any Person; (ii) conflict with, or
otherwise result in the breach or violation of, or constitute (or, with notice
or the lapse of time or both, would constitute) a default under, any Law
applicable to such Seller or any contract or other agreement to which such
Shareholder is a party or by or to which such Seller is otherwise bound or
subject; or (iii) result in the imposition of any Lien against any of the assets
or properties of such Shareholder.

                  5.2. Title to Shares. Each Seller solely owns, beneficially
and of record, the Shares set forth opposite such Seller's name on Schedule 1.1,
and, upon exercise of any Option, will solely own at Closing, beneficially and
of record, the Shares issuable upon such exercise. Upon delivery of the Total
Cash Purchase Price and the Common Equity Consideration by Buyer to the Sellers
and the Escrow Agent at the Closing, such Seller will transfer to Buyer, and
Buyer will acquire therefrom, good and marketable title to all such Shares, free
and clear of any Liens. Other than this Agreement, none of such Shares is
subject to any voting trust, proxy or other contract, agreement or arrangement,
including any such contract, agreement or arrangement relating to the voting,
dividend rights or disposition of any of such Shares.

                  5.3. Litigation. There are no claims, actions, suits or other
proceedings pending or threatened against any of the Sellers in, before or by
any domestic or foreign governmental authority or regulatory body or any Person
relating to the transactions contemplated by this Agreement.

                  5.4. Investment Intent. Each Seller acknowledges that none of
the Common Equity Consideration or the Additional Common Equity Consideration
will be registered under the Securities Act or any state or foreign securities
Laws and, therefore, may not be offered or sold in the United States or to U.S.
persons (as such term is defined in Regulation S promulgated under the
Securities Act) or to foreign persons outside of the United States, unless
exemptions from the registration requirements of the U.S. and any applicable
state securities Laws or applicable foreign securities Laws, as the case may be,
are available and Buyer is provided with an opinion of counsel of recognized
standing and such other information as Buyer may reasonably request to confirm
that such exemptions are available. The Common Equity Consideration and the
Additional Common Equity Consideration will be acquired by each Seller for
investment purposes only and not with a view to the distribution or resale
thereof in violation of any applicable Law. Each Seller has no present intention
to sell or otherwise dispose of any of the Common Equity Consideration or the
Additional Common Equity Consideration.

                  5.5. Information. Each Seller (i) has such knowledge and
experience in financial and business affairs so that it/he/she is capable of
evaluating the merits and risks involved in purchasing the Common Equity
Consideration and the Additional Common Equity Consideration, (ii) is able to
bear the economic risks involved in purchasing the Common Equity Consideration
and the Additional Common Equity Consideration, and (iii) has had the
opportunity to ask questions of, and receive answers from, Buyer and persons
acting on Buyer's

                                       32

<PAGE>

behalf concerning Buyer and the terms of the Common Equity Consideration and the
Additional Common Equity Consideration and to obtain any additional information
in connection therewith. Each Seller acknowledges and agrees that no
representation has been made nor shall be deemed made by Buyer as to the value
of the Common Equity, and that the per share value set forth in the final
sentence of Section 3.1 represents a term of this transaction negotiated at
arm's length with the advice of such Seller's legal and financial
representatives.

                  5.6. Accreditation. Each Seller is an "accredited investor"
within the meaning of Regulation D of the Securities Act.

                  5.7. Restrictions on Transfer.

                  (i) Each Seller agrees that he/she/it will not transfer or
otherwise encumber or dispose of (each, a "Disposition" or "Dispose") the Common
Equity Consideration and the Additional Common Equity Consideration (or any
interest therein), except upon the terms and conditions specified herein and in
the Stockholders Agreement and each Seller will cause any subsequent holder of
the Common Equity Consideration or the Additional Common Equity Consideration to
agree to take and hold the Common Equity Consideration or the Additional Common
Equity Consideration subject to the terms and conditions of this Agreement and
the Stockholders Agreement.

                  (ii) Each Seller who receives the Common Equity Consideration
and the Additional Common Equity Consideration acknowledges and agrees that
it/he/she will execute and deliver Buyer Stockholders Agreement at Closing, and
remain bound by such Agreement.

                  5.8. No Debts to Company. No Seller has any Indebtedness
outstanding, or otherwise owes any amounts, to the Company or any Company Sub.

                  6. REPRESENTATIONS AND WARRANTIES OF THE BUYER.

                  Buyer hereby represents and warrants to the Company and the
Sellers as follows:

                  6.1. Due Organization; Subsidiaries. Buyer is a corporation
duly incorporated, validly existing and in Good Standing under the laws of the
state of Delaware, and has all requisite corporate power and authority to own,
lease and operate its assets and properties and to carry on its business as
presently conducted. Buyer has no subsidiaries other than Parallel Acquisition,
Inc. ("Merger Sub"), a newly formed Delaware corporation created solely for the
purpose of entering into and consummating the transactions contemplated by the
Daleen Agreement. Merger Sub is a corporation duly incorporated, validly
existing and in Good Standing under the laws of the state of Delaware, and has
all requisite corporate power and authority to own, lease and operate its assets
and properties and to carry on its business as presently conducted.

                  6.2. Power of Buyer. Buyer has the requisite corporate power
and authority to execute and deliver this Agreement and all other agreements
contemplated by this Agreement and to perform its obligations hereunder and
thereunder. This Agreement has been duly executed and delivered by Buyer and is
the valid and binding obligation of Buyer, enforceable against Buyer in
accordance with its terms, except as such enforceability may be limited by

                                       33

<PAGE>

bankruptcy, moratorium, insolvency or other similar laws generally affecting the
enforcement of creditors' rights, specific performance, injunctive or other
equitable remedies.

                  6.3. No Breach. The execution, delivery and performance of
this Agreement and all other agreements contemplated by this Agreement by Buyer
and the consummation of the transactions contemplated hereby and thereby will
not violate, conflict with or otherwise result in the breach of any of the terms
and conditions of, result in a material modification of or constitute (or with
notice or lapse of time or both would constitute) a default under (i) any of the
organizational documents of Buyer or (ii) any Law applicable to Buyer or any of
its properties or operations.

                  6.4. Capitalization. Buyer is a corporation duly organized,
validly existing and in good standing under the laws of the State of Delaware.
As of the date of this Agreement, the sole outstanding capital stock of Buyer
consists of 1000 shares of Junior Preferred Stock, par value $0.01 per share. As
of the Closing, the authorized capital stock of Buyer shall be as described in
the Investment Agreement and the exhibits thereto. The issued capital stock of
Buyer immediately after giving effect to the Closing will consist of 300,000
shares of Series A Senior Redeemable Convertible PIK Preferred Stock, par value
$0.01 per share, 50,000 shares of Series A-1 Senior Redeemable Convertible PIK
Preferred Stock, par value $0.01 per share, 100 shares of Junior Preferred
Stock, par value $0.01 per share, and 504,000 shares of Common Stock, par value
$0.01 per share, allocated as set forth on Schedule 6.4 hereto. Except as set
forth in this Agreement, the Investment Agreement and the Daleen Agreement, or
as contemplated by the 2004 Management Incentive Plan of Buyer in the form
attached to the Investment Agreement, no equity securities are required to be
issued by Buyer or Merger Sub by reason of any currently existing or
contemplated options, warrants, rights to subscribe to, calls or commitments of
any character whatsoever relating to, or securities or rights convertible into,
any securities of Buyer or Merger Sub, as applicable, and there are no
Contracts, commitments, understandings, or arrangements by which Buyer or Merger
Sub is bound to issue additional respective securities, or options, warrants or
rights to purchase or acquire any additional respective securities. Except as
set forth on Schedule 6.4, Buyer is not a party or subject to any agreement or
understanding, nor, to the knowledge of Buyer, is there any agreement or
understanding between any persons that affects or relates to the voting or
giving of written consents with respect to any security or the voting by a
director of Buyer. Upon issuance, each share of Common Stock included in the
Common Equity Consideration and the Additional Common Equity Consideration will
have been duly and validly reserved for issuance and, upon issuance in
accordance with the terms of the Buyer Certificate, will be duly and validly
issued, fully paid, and nonassessable and will be free of restrictions on
transfer other than restrictions on transfer under Buyer Stockholders Agreement
and under applicable state and federal securities laws.

                  6.5. Other Representations as to Buyer. Buyer is a newly
formed entity, and except for this Agreement, the Investment Agreement, and the
Daleen Agreement, neither Buyer nor Merger Sub is party to any Contract, nor
have they conducted any business.

                  6.6. Brokers. Buyer has not made any agreement or taken any
other action causing anyone to become entitled to a broker's fee or commission
as a result of the transactions contemplated hereunder.

                                       34

<PAGE>

                  7. COVENANTS AND AGREEMENTS.

                  7.1. Pre-Closing Covenants and Agreements. The parties hereto
covenant and agree to perform or take any and all such actions to effectuate the
following from the date hereof until the earlier of the Closing Date or the
termination of this Agreement:

                  (a) Ongoing Operations. Except as otherwise required under
this Section 7 and Section 8, each of the Company and the Company Subs shall
conduct, and each of the Sellers shall use all commercially reasonable efforts
to cause the Company and each of the Company Subs to conduct, their respective
businesses diligently and substantially in the Ordinary Course and preserve for
Buyer the present relationships between the Company and the Company Subs on the
one hand and its suppliers, distributors, customers, trading partners and others
having business relations with it on the other, and shall not, except with
Buyer's prior written consent: (i) declare, make or pay any distributions or
dividends, whether in cash or Property, on its capital stock or any other equity
securities; (ii) make or grant any increases in salary or other compensation or
bonuses to employees or terminate any employee (other than for good cause or, in
the case of any employee other than a Seller or key or material employee,
otherwise in the Ordinary Course); (iii) make any material adjustment in wages
or hours of work; (iv) enter into or amend any agreement or transaction with any
Person or entity who or which is an Associate or an Affiliate of the Company or
any of the Company Subs; (v) permit or engage in any of the actions set forth in
Section 4.25 (Related Party Transactions, Intercompany Transactions) hereof,
except to the extent necessary to honor its existing obligations in place; (vi)
acquire, exchange, transfer, sell or dispose of any Property or assets other
than in the Ordinary Course; (vii) take any action, or suffer any action to be
taken, which could cause any of the representations or warranties contained in
Section 4 and Section 5 not to be true and correct on and as of the Closing
Date; (viii) issue or grant any shares of capital stock or other securities
(including any convertible security, option or warrant, whether under an
existing option plan or otherwise); (ix) amend or repeal any of its Constituent
Documents; (x) incur any Indebtedness or permit any of its assets or Property to
become subject to any Lien other than Indebtedness incurred or Liens granted in
the Ordinary Course or pursuant to the Protek Bridge Agreement; (xi) make any
material capital expenditure; (xii) enter into, terminate or amend any Material
Agreement; (xiii) discount, collect or write-off any accounts or notes
receivables other than in the Ordinary Course; (xiv) offer present or
prospective customers any promotional sales incentives other than in the
Ordinary Course; (xv) fail to pay any account payable or other obligation of the
Company when it becomes due and payable in the Ordinary Course, or extend or
modify the terms for payment of the same; or (xvi) enter into any agreement to
take any of the foregoing actions. Each Seller hereby severally agrees not to
take any action, or suffer any action to be taken, which could cause any of such
Seller's representations or warranties contained in Section 4 (if applicable)
and Section 5 not to be true and correct on and as of the Closing Date.

                  (b) Access by Buyer. Buyer shall, through its representatives
(including its counsel, accountants and consultants), have such continuing
access to the properties, offices and operations of the Company and the Company
Subs and such review or audit of the financial condition of the Company and the
Company Subs as it deems necessary or advisable in

                                       35

<PAGE>

connection with preparations for the consummation of the transactions
contemplated hereby, for the continued conduct of the business of the Company
subsequent to Closing and for the integration of the businesses of the Company
and its subsidiaries and Daleen and its subsidiaries; provided, that no
unreasonable interference with the normal business operations of the Company or
the Company Subs be thereby caused. The Company and the Company Subs hereby
agree to facilitate and assist Buyer in such preparations. Buyer's access to the
Company and the Company Subs and any information obtained thereby shall not,
however, affect or limit any of the representations, warranties, covenants and
agreements of the Company, the Sellers or any of the Company Subs contained in
this Agreement. The Company and the Company Subs shall permit Buyer and its
authorized representatives, on reasonable prior notice, to have full access to
the premises and to all Contracts and books and records of the Company and any
of the Company Subs during normal working hours, and Buyer shall have the right
to make copies thereof and excerpts therefrom. The Company and the Company Subs
shall furnish Buyer with such financial, customer, supplier and operating data
and other information with respect to the Company and any of the Company Subs as
Buyer may from time to time reasonably request. Upon reasonable prior request
and with the prior written consent of the Company, the Company and the Company
Subs shall permit and facilitate Buyer and its authorized representatives to
make such visits, contacts and/or interviews with employees, consultants,
professional outside advisors, suppliers, distributors, customers, trading
partners, shippers, banks and financial institutions, and others having business
relationships with the Company and any Company Sub as Buyer may reasonably
request consistent with the purposes of this Section 7.1(b).

                  (c) Further Assurances. Each of the parties hereto shall,
prior to, on or after the Closing, as may be appropriate, execute such documents
and other papers and take such other further actions as may be reasonably
required to carry out the provisions hereof and effectuate the transactions
contemplated in this Agreement (including making any filings or other notices
required to be made to any governmental authority in the United States, the
European Union, the United Kingdom, Norway, the Russian Federation and the
Republic of South Africa or any other foreign jurisdiction, such as antitrust or
competition notices or filings.) Each such party hereto shall use its best
efforts to fulfill or obtain the fulfillment of the conditions to the Closing,
including obtaining any Consents required in connection herewith.

                  (d) Additional Disclosure; Supplements to Disclosure
Schedules. The Company and the Company Subs shall promptly notify Buyer of, and
furnish Buyer with, any information it may reasonably request with respect to
the occurrence of any event or condition or the existence of any fact that would
cause any of the conditions to Buyer's obligation to consummate the transactions
contemplated by this Agreement not to be fulfilled. In addition, any Contract of
the Company or any of the Company Subs entered into between the date hereof and
the Closing Date that would have been required to be listed on Schedule 4.15
(Material Agreements) and Schedule 4.16 (Loan Documents) if entered into prior
to the date hereof shall be delivered to Buyer by the Company or each of the
Company Subs promptly after being entered into and shall be deemed to be a
Material Agreement and a Loan Document for all purposes of this Agreement.

                  Not later than the fifth business day prior to the scheduled
Closing Date, the Company shall provide updated disclosure schedules to Buyer
reflecting any developments between the date hereof and the Closing Date which
are expected to cause any of the

                                       36

<PAGE>

representations of the Company and Sellers set forth herein to be inaccurate or
incomplete in any respect as of the Closing. Delivery of such updated disclosure
schedules shall not be deemed to update, modify or amend in any respect the
representations and warranties of the Company and the Sellers for purposes of
Section 8.2, and Buyer shall retain all of its rights under Section 8.2 based on
the representations and warranties of the Company and Sellers contained herein,
as modified by the disclosure schedules delivered on the date hereof. If Buyer
elects to consummate the Closing notwithstanding the matters disclosed on such
updated disclosure schedules, then the representations and warranties of the
Company and the Sellers shall be deemed modified for purposes of Section 11
solely to the extent of matters that both (a) are expressly disclosed on the
respective updated schedules and (b) relate solely to matters intervening
between the date hereof and the Closing Date that cause a representation which
is true and correct as of the date hereof not to be correct when given as of the
Closing Date. The modification provided for in the preceding sentence shall not
apply to a matter insofar as knowledge acquired between the date hereof and
Closing causes a representation or warranty to be known to have been incorrect
as of the date hereof.

                  (e) Exclusive Dealings. The Company and the Sellers hereby
grant Buyer the exclusive right to consummate the transactions contemplated by
this Agreement. The Company, the Sellers and the Company Subs (including any
Affiliates and Associates thereof) and their respective officers, managers and
directors, shall not at any time prior to the day immediately following the date
set forth in Section 12.1(ii), directly or indirectly, (i) encourage, solicit,
initiate or participate in any discussions or negotiations with, furnish any
information to or entertain or accept any inquiry or proposal from any Person
other than Buyer concerning the potential or proposed sale, exchange or transfer
any equity or debt securities or other interests of the Company or any of the
Company Subs (whether or not presently outstanding) or any assets of the Company
or any of the Company Subs (other than inventory in the Ordinary Course), or the
merger, recapitalization, combination or consolidation of the Company with any
other Person or (ii) cause or permit the Company or any of the Company Subs to
dissolve or liquidate. If the Company, any of the Sellers or any of their
respective Affiliates, during such period, receive any offer or inquiry relating
to any such acquisition, or obtain information that such an offer or inquiry is
likely to be made, it/he will provide Buyer with immediate written notice
thereof which shall include all terms of such offer.

                  (f) Resignations. On or before the Closing Date, the Company
shall cause to be delivered to Buyer duly signed resignations, effective
simultaneously with the Closing, of those officers, managers and directors of
the Company and any of the Company Subs as shall be requested by Buyer in
writing delivered to the Company on or before the third business day prior to
the Closing.

                  (g) Records. On the Closing Date, the Company and the Company
Subs shall deliver or cause to be delivered to Buyer all original agreements,
documents, books, records and files, including records and files stored on
computer disks or tapes or any other storage medium (collectively, "Records") in
the possession or control of the Company or any of the Company Subs relating in
any way to the Company or the Company Subs.

                  (h) Transaction Expenses; Fees and Disbursements. Except as
set forth in Sections 3.5(iv) and Section 11.1 in respect of Company Transaction
Expenses and in Section

                                       37

<PAGE>

12.2 in respect of Transaction Expenses on certain terminations, and without
limitation of the provisions of the final sentences of Sections 3.6(iii) and
3.7(iv) in respect of the fees and expenses of the Accountant Arbitrator and of
Section 7.1(c) in respect of certain antitrust or competition filings, (a) Buyer
shall pay its own costs and expenses (including Transaction Expenses) and (b)
the Sellers shall pay the costs and expenses of the Company and Sellers
(including Transaction Expenses), in each case incurred in connection with the
preparation, execution, delivery and performance of this Agreement and the
transactions contemplated hereby, whether or not the transactions contemplated
hereby are consummated.

                  (i) Employee Notices. The Company and/or any of the Company
Subs shall provide any notices to its employees that may be required under any
Law with respect to all events that occur prior to the Closing Date or as a
result of the transactions contemplated by this Agreement.

                  (j) Maintenance of Insurance. The Company and the Company Subs
shall maintain in full force and effect their current insurance policies, unless
simultaneously with such termination or lapse replacement policies shall be in
full force and effect that provide coverage at levels and amounts equal to or
greater than the coverage under such current policies.

                  (k) Hiring of the Company Personnel. The Company and the
Company Subs acknowledge that Buyer desires to enter into employment agreements
with those employees of the Company and the Company Subs set forth on Schedule
7.1(k). The Company and the Company Subs agree to permit Buyer, and to cooperate
with and assist Buyer in its efforts, to enter into employment agreements with
such employees prior to the Closing.

                  (l) Repayment of Debt Due from Affiliates and Others. The
Company and the Company Subs shall cause the Sellers, all Affiliates and all of
their employees, officers, managers and directors to repay in full, any
outstanding Indebtedness owed by such Persons to the Company or any of the
Company Subs on or prior to the Closing Date, except for Indebtedness as between
the Company and any of the Company Subs or between any of the Company Subs.

                  (m) Transfer Taxes. All sales, use, transfer, real Property
transfer, documentary, gains, stamp duties, recording, security turnover and
similar Taxes and fees (including any penalties, interest or additions) imposed
upon or incurred by the Company or any Company Sub in connection with the
transactions contemplated by this Agreement (collectively, the "Transfer Taxes")
shall be included in the Company Transaction Expenses. Buyer may, at its option,
pay any Transfer Tax at Closing for the Company's account, but any such Transfer
Tax paid by Buyer shall continue to be deemed a Company Transaction Expense,
with the effects set forth in this Agreement, including Sections 3.5(iv) and
11.1(i)(b). All expenses associated with the accurate preparation and filing of
Tax Returns and other documentation with respect to any Transfer Taxes are to be
included in the Company Transaction Expenses.

                  (n) Termination of Options and Other Plans; Certain Other
Options. (i) Converting Optionholders. Each Converting Optionholder hereby
irrevocably agrees that, at and conditioned solely upon the Closing, and
conditioned upon and in consideration of the grant by the Buyer of an option on
that number of shares of Buyer Common Equity set forth next to such

                                       38

<PAGE>

Converting Optionholder's name on Schedule 7.2(n) under the column headed
"Roll-Over Options", in each case exercisable for payment of the par value of
the Buyer Common Equity and otherwise having such terms and conditions as are
set forth on Exhibit F hereto (collectively, the "Roll-Over Options"), such
Converting Optionholder shall, without further action of such Converting
Optionholder, the Seller or the Buyer, release all Options held by him or her,
and the Company shall have upon such release have no further obligation in
respect thereof.

                  (ii) Concurrent with the execution and delivery of this
Agreement, the Company has amended its Articles of Association in the form
attached as Exhibit G (the "Restated Articles"). In accordance with the Restated
Articles and the terms of the 2003 Employee Share Option Schedule, (a) the
Company shall, and the Sellers shall cause the Company to, within 5 business
days of public announcement of the execution and delivery of this Agreement,
give notice to all holders of Options (other than Converting Optionholders) of
the proposed transaction and of the acceleration of exercise of such Options on
a conditional basis, (b) the Company shall, and the Sellers shall cause the
Company to, offer to pay to each holder of Options, in consideration of the
consensual cancellation thereof, an amount equal to (a) the aggregate value of
the cash and Buyer Common Equity (determined in accordance with Section 3.1)
delivered at Closing in respect of each Non-Voting Ordinary Share held by a
Selling Shareholder times (b) the number of Non-Voting Ordinary Shares subject
to such Option, and (c) the Company and one or more Selling Shareholders shall,
pursuant to Article 14.2 of the Restated Articles, cause a Come Along Notice to
be delivered to any holder of Options who has failed to execute a cancellation
agreement in accordance with the preceding clause (b) and has exercised such
Options on or prior to the Closing Date, and the Company shall, and each Seller
shall cause the Company to, take all such action as is necessary to effect the
transfer of Shares pursuant to such Come Along Notice (including all action
necessary in the event that the relevant Optionholder makes default in
transferring such shares in accordance with such Come Along Notice).

                  (iii) Buyer shall, on or prior to the Closing Date, enter into
written employment agreements (or amendments in respect of the same) with each
Converting Optionholder which shall include covenants

                  (a) to the effect that, if performance targets identical to
those set forth in Section 3.7(ii)(b) are met, then the Buyer shall grant to
such Converting Optionholder, if still employed by Buyer or any of its
Subsidiaries, a number of shares of Buyer Common Equity with a value (determined
in accordance with Section 3.1) equal to the result obtained by multiplying (a)
$1,000,000 times (b) 34.58% times (c) a fraction, the numerator of which is the
aggregate number of Non-Voting Ordinary Shares currently subject to such
Converting Optionholder's Options and the denominator of which is the aggregate
number of Non-Voting Ordinary Shares subject to all Converting Optionholders'
Options (collectively, the "Additional Options"); and

                  (b) to the effect that, if performance targets identical to
those set forth in Section 3.7(ii)(a) are met, then the Buyer shall pay to such
Converting Optionholder, if still employed by Buyer or any of its Subsidiaries,
a bonus equal to the result obtained by multiplying (a) $1,000,000 times (b)
34.58% times (c) a fraction, the numerator of which is the aggregate number of
Non-Voting Ordinary Shares currently subject to such Converting Optionholder's

                                       39

<PAGE>

Options and the denominator of which is the aggregate number of Non-Voting
Ordinary Shares subject to all Converting Optionholders' Options (collectively,
the "Bonus Amounts").

The Converting Optionholder shall, in such agreements, make all covenants and
give all acknowledgements, representations and waivers as are required of
Beaumont by this Agreement in respect of his Additional Common Equity
Consideration and Additional Cash Consideration. For the avoidance of doubt,
nothing in this Section 7.1(n)(iii) shall constitute consideration under this
Agreement in respect of any Option held by any Converting Optionholder.

                  (iv) Any and all costs and expenses of the Company (whether
before or after Closing) in connection with its performance of the covenants in
this Section 7.1(n) (including all payments to option, warrant or rights holders
and related taxes and contributions) shall be included in the Company
Transaction Expenses.

                  (o) Liabilities of the Company. At the Closing, the only
Liabilities of the Company and the Company Subs shall be trade payables of an
amount and type consistent with the Ordinary Course of the Company's and the
Company Subs' business and the Company's and the Company Subs' past practice
(and other than amounts, if any, owed under the Protek Bridge Agreement and the
NatWest facility which shall be the subject of the purchase price reductions in
Section 3).

                  (p) Termination of Employees. Prior to the Closing, the
Sellers shall cause the Company and the Company Subs to terminate the employment
of those individuals or entities, or categories thereof, identified on Schedule
7.1(p). The Sellers shall pay for, reimburse, indemnify and hold the Company,
the Company Subs and Buyer harmless from any severance, holiday, sick or
vacation payment, penalties and any other cost or expense arising out of or
related to such termination.

                  (q) Buyer Stockholders Agreement. Each Seller that is to
receive the Common Equity Consideration and/or Additional Common Equity
Consideration acknowledges and agrees that it/he/she will execute and deliver
Buyer Stockholders Agreement at Closing and remain bound by such agreement. Each
Seller that is to be granted Roll-Over Options and/or Additional Options
acknowledges and agrees that, as a condition of the exercise thereof, he or she
will be required to execute and deliver a joinder to the Buyer Stockholders
Agreement and remain bound by such agreement.

                  (r)      Seller Voting Agreements and Consents. Each Seller
hereby agrees and consents as follows:

                  (i) Such Seller shall vote all Shares held beneficially or of
record by such Seller in favor of any proposal placed before the shareholders of
the Company and required or advisable in order to effect the transactions
contemplated by this Agreement in accordance with the terms and conditions
hereof, and shall vote all such Shares against any proposal to approve or effect
any alternate transaction, including (1) the sale, transfer or other disposition
of all or substantially all the assets of the Company, (2) the sale of 50% or
more of the outstanding shares of capital stock of the Company, (3) the issuance
of shares of capital stock of the Company representing on a pro forma basis 50%
or more of the outstanding shares of capital stock of the

                                       40

<PAGE>

Company, (4) a merger, consolidation or other business combination with respect
to the Company, or (5) any other comparable transaction or series of
transactions effecting a change of control of the Company or its business;

                  (ii) Such Seller hereby irrevocably consents in writing,
effective immediately prior to and contingent sole upon Closing, to the
termination of the shareholder agreement by and among the Sellers dated March
26, 2004;

                  (iii) Such Seller hereby irrevocably consents in writing,
effective immediately prior to and contingent solely upon Closing, to the waiver
of any and all provisions of the Articles of Association of the Company that
might otherwise become effective upon any of execution, delivery or consummation
of this Agreement or the Protek Bridge Agreement, or that might prevent or
otherwise hinder the performance and consummation of this Agreement in
accordance with its terms. Without limiting the generality of the foregoing
consent and waiver, such Seller hereby:

                           (1) Waives all application to the Protek Bridge
         Agreement, including the optionally convertible debt and warrants
         issued thereunder, of Article 9 of the Articles of Association of the
         Company;

                           (2) Insofar as such Seller holds Preference Shares,
         waives (contingent solely upon receipt at Closing of the consideration
         described in Section 3.2 of this Agreement) all application to this
         Agreement and the transactions contemplated hereby of the mandatory
         redemption described in Article 6 of the Articles of Association of the
         Company;

                           (3) Subject to deposit of the Purchase Price into
         either the escrow account or the account of Company counsel, as
         described in Section 3 of this Agreement, waives the application of
         Article 7 of the Articles of Association of the Company to the
         deliveries to be made at Closing and upon payment of the Earn Out;

                           (4) Insofar as such Seller holds Ordinary Shares,
         consents to the transfer of the Shares as contemplated by this
         Agreement for purposes of Sections 12.6 and 13.1 of the Articles of
         Association of the Company; and

                           (5) Acknowledges and agrees that the Sellers' entry
         into this Agreement constitutes full satisfaction and performance of
         the obligations set forth in Article 14 of the Articles of Association
         of the Company in respect of the proposed transfer of the Shares.

                  (iii) Such Seller hereby agrees to cause the Company to
perform all its obligations under this Agreement and the Protek Bridge
Agreement, and agrees not to enter into any Contract that prevents, hinders or
otherwise restricts (or could so prevent, hinder or restrict) the performance by
the Company or any Seller of their respective agreements and obligations
hereunder.

                                       41

<PAGE>

                  (iv) Such Seller agrees to enter into such voting agreements
and execute such other proxies, consents and other instruments as Buyer may
request in order to ensure Buyer's full exercise of all rights and attributes of
its ownership of the Shares at and after Closing, including the right to vote
such Shares pending the registration of the transfer of the Shares from the
Sellers to the Buyer.

                  (s) Protek Network Management Limited. The Sellers and the
Company shall deliver all notices and take all steps necessary to enforce their
right to cause the name of Protek Network Management Limited to be changed as
contemplated by the agreement dated 26 March 2003 between Protek Network
Management Limited, Leading Technology Limited and Upperdrama Limited (now
renamed as Protek Telecommunications Solutions Limited) for the sale and
purchase of all of the issued shares of Protek Telsoft AS, Protek Middle East,
Protek Network Management (UK) Limited, Protek France EURL and some of the
business assets of Leading Technology Limited and Protek Network Management
Limited (including, without limitation, Clause 5.3 thereof).

                  (t) Assignment of Inventions. For purposes of this Section
7.1(t), the following terms shall have these meanings:

                           "Affiliation" means an employment, consulting,
         director, officer or other relationship with the Company or any Company
         Sub whereby Seller provides services, advice or other assistance to the
         Company or any Company Sub, whether or not Seller receives compensation
         from the Company or any Company Sub. Each Seller acknowledges that he
         or she presently has an Affiliation as of the date hereof.

                           "Developments" means all discoveries, inventions,
         designs, improvements, enhancements, ideas, concepts, techniques,
         know-how, software, documentation or other works of authorship, whether
         or not copyrightable or patentable.

                           "Intellectual Property Rights" means all intellectual
         property rights, including patents, copyrights, trademarks,
         applications, service marks, trade names, applications for any of the
         foregoing, firmware, trade secrets, mask works, industrial design
         rights, rights of priority, know how, concepts, processes, design
         flows, methodologies, and any and all other legal rights protecting
         proprietary intangible property.

                  Each Seller irrevocably assigns to the Company, or to any
party designated by the Company, such Seller's entire right, title and interest
in all Developments that have been or are made, conceived, or developed by such
Seller, in whole or in part, alone or jointly with others, within the scope of
his or her Affiliation with the Company. Such assignment will include, without
limitation, all Intellectual Property Rights in such Developments. Such Seller
will promptly disclose, in writing, to the Company and, during the term of this
Agreement and subsequent to Closing, Buyer all Developments that may be
copyrightable or patentable and will assist the Company, or its designee, in
every way to perfect and protect the Company's Intellectual Property Rights in
the Developments, including without limitation, (i) executing any and all
documents, patent applications and assignments to the Company or the Company's
designee, (ii) making and keeping proper records, and (iii) giving evidence and
testimony.

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<PAGE>

                  (u) Certain Contract Matters. The Company will use all
commercially reasonable efforts (but, in respect of the Contracts set forth in
clause 1 of Schedule 7.1(u), its best efforts), and the Sellers will cause the
Company, to procure (i) that on or prior to Closing the contracts set out in
Schedule 7.1(u) (including all rights of the Protek party associated therewith
as from the date of such contracts but excluding for the avoidance of doubt all
obligations thereunder due for performance prior to the date of this agreement)
are novated from such Protek party to PNM(UK)L or (ii) that on or prior to
Closing the counterparty to such contracts delivers to PNM(UK)L a written
acknowledgement that PNM(UK)L was and was intended to be the Protek party to
such contracts as from the date of such contracts.

                  (v) Warburg and Imbalzano Agreements. The Company and each
Seller hereby acknowledge that Buyer would not have entered into this Agreement,
nor incurred the costs and expenses associated with the negotiation and
documentation thereof, other than in connection with the acquisition of all
outstanding equity interests of the Company. The Company therefore shall, and
the Sellers shall cause the Company to, use its best efforts to cause the
transactions contemplated by the Side Purchase Agreements to be consummated
simultaneous with the Closing, and to prevent the effecting by any Warburg
Entity or Imbalzano of any action inconsistent with the respective terms
thereof.

                  (w) Certain Intellectual Property Rights. The Sellers and the
Company shall cause the Company and the Company Subs to enter into all such
assignments and other agreements as shall be necessary or otherwise reasonably
requested by Buyer in order to ensure the proper assignment and transfer of all
intellectual property rights (including, without limitation, the Business IPR as
such term is defined in the sale and purchase agreement dated March 26, 2003 in
respect of the management buyout of the Company's business (the "MBO
Agreement")) that were to be transferred to the Company or any Company Sub as
contemplated by the MBO Agreement and the other agreements referenced therein.

                  (x) Certain Tax Matters. Without the prior written consent of
Buyer, neither the Company nor any Company Sub shall make or change any
election, change an annual accounting period, adopt or change any accounting
method, file any amended Tax Return, enter into any closing agreement with any
taxing authority, settle any Tax claim or assessment, surrender any right to
claim a refund of Taxes, consent to any extension or waiver of the limitation
period applicable to any Tax claim or assessment, or take any other similar
action relating to the filing of any Tax Return or the payment of any Tax, if
such election, adoption, change, amendment, agreement, settlement, surrender,
consent or other action would have the effect of increasing the Tax liability of
the Company or any Company Sub for any period ending after the Closing Date or
decreasing any Tax attribute of the Company or any Sub existing on the Closing
Date.

                  7.2. Post-Closing Covenants and Agreements. Buyer, the Sellers
and the Company covenant and agree from and after the Closing Date to perform or
take the following actions:

                  (a) Non-Interference. The Sellers and their respective
Affiliates and Associates shall not, for a period of three years following the
date of this Agreement, directly or

                                     43

<PAGE>

indirectly, (i) hire or engage in any form of business with any employee of the
Company and/or any of the Company Subs or (ii) solicit, divert or take away, or
attempt to solicit, divert or to take away, the business or patronage of any of
the clients, customers or accounts, or prospective clients, trading partners,
customers or accounts or suppliers, of the Company and/or any of the Company
Subs that were contacted, solicited or served by the Company or any of the
Company Subs while any Seller was employed or retained by, or affiliated with,
the Company or any Company Sub.

                  (b) Non-Compete. The Sellers and their respective Affiliates
and Associates shall not, for a period of three years following the date of this
Agreement, directly or indirectly own, manage, operate, join, control or
participate in the ownership, management, operation or control of, or be
employed or retained by, render services to, provide financing or advice to, or
otherwise be connected in any manner with any Restricted Business. Prior to
Closing, the Company shall cause the employees described on Schedule 7.2(b) to
enter into agreements in respect of non-competition, non-solicitation,
non-disclosure and assignment of inventions in form and substance satisfactory
to Buyer.

                  (c) Confidentiality. (i) The Company and the Sellers,
including their Affiliates and Associates, acknowledge that all information
concerning the Company's and any Company Sub's business, financial condition,
operations, strategies and prospects, including, but not limited to, customer
lists, strategies and techniques, trade secrets, Intangible Property, plans,
sales, marketing and expansion strategies, products, services, development,
technology and processes and all related technical information, procurement and
sales activities and procedures, promotion and pricing techniques and credit and
financial data relating to the Company and the Company Subs are valuable,
special and unique assets of the Company and the Company Subs (collectively, the
"Confidential Information"); provided, however, that Confidential Information
shall not include any information that (x) is or shall become generally known to
the public (other than as a result of a breach of this Agreement); (y) shall
become available to a disclosing party from an unaffiliated third party,
provided that such party shall not be under any obligation of confidentiality to
another party (including any Affiliate) to this Agreement and shall have a legal
right to transmit such information; or (z) is required by law or court order to
be disclosed; provided, that the disclosing party use its best efforts to limit
the disclosure required by legal or judicial process, and shall notify Buyer of
same so as to permit the other party to attempt, by appropriate legal means, to
limit such disclosure.

                  (ii) Buyer agrees that neither Buyer nor any of its Affiliates
shall (until the Closing) disclose any Confidential Information to any Person or
make use of or exploit any Confidential Information for its own purposes or for
the benefit of any Person other than to its accountants, attorneys or other
representatives to the extent reasonably necessary to its monitoring of the
Company's and the Company Subs' businesses, to document and consummate the
transactions contemplated by this Agreement, and to make preparations for the
post-Closing conduct of the businesses of the Company and the Company Subs;
provided, that Buyer shall notify such accountants, attorneys or other
representatives of Buyer's obligations under the terms of this Section
7.2(c)(ii) and Buyer shall use its best efforts to cause such accountants,
attorneys or other representatives to comply with the provisions of this Section
7.2(c)(ii). If this Agreement is terminated pursuant to Section 12, Buyer shall
return all Confidential Information and all copies thereof to the Company,
destroy any extracts or notes derived therefrom, and shall

                                     44

<PAGE>

not make use of any Confidential Information for its own purposes or for the
benefit of any Person, except that Buyer may retain copies of the Confidential
Information in connection with any claim that shall have arisen or may
reasonably be expected to arise out of this Agreement or the transactions
contemplated hereby.

                  (iii) The Sellers acknowledge and agree that all Confidential
Information is the exclusive Property of the Company and the Company Subs. The
Sellers shall not disclose, directly or indirectly, Confidential Information to
any Person or make use of or exploit for its/his own purposes or the benefit of
any other Person any Confidential Information.

                  (d) Non-Solicitation. The Sellers, including their Affiliates
and Associates, shall not for a period of three (3) years after the date of this
Agreement, directly or indirectly, hire or recruit any employee of the Company
and/or solicit or induce, or attempt to solicit or induce, any employee of the
Company and/or any of the Company Subs (or any of their Affiliates) to terminate
his/her employment with, or otherwise cease his/her relationship with the
Company (or any of its Affiliates).

                  (e) Equitable Relief. Each of Buyer, the Company and the
Sellers acknowledge that any breach by Buyer, the Company or any Seller of any
provision of Sections 7.2(a), (b), (c) or (d) would cause irreparable injury and
could not be remedied solely by monetary damages. In the event of a breach or
threatened breach of any of such provisions, any non-breaching party shall be
entitled to equitable relief, including injunctive relief and specific
performance, without proof of actual damages. Such relief shall be in addition
to any other remedies available at law or in equity.

                  (f) Payment of Taxes. The following provisions shall govern
the allocation of responsibility as between Buyer and the Sellers for certain
tax matters following the Closing Date:

                  (i) Buyer shall prepare or cause to be prepared and file or
cause to be filed all Tax Returns on or before the due date for the Company and
the Company Subs for all Tax periods ending on or prior to the Closing Date
which are to be filed after the Closing Date. The Sellers shall be jointly and
severally liable to reimburse Buyer for Taxes of the Company and the Company
Subs with respect to such periods within fifteen (15) days after payment by
Buyer, the Company or any of the Company Subs of such Taxes to the extent such
Taxes are not reflected in the reserve for Tax liability reflected on the
Interim Balance Sheet.

                  (ii) Buyer shall prepare or cause to be prepared and file or
cause to be filed any Tax Returns of the Company or any of the Company Subs for
tax periods that begin before the Closing Date and end after the Closing Date.
The Sellers shall be jointly and severally liable to pay Buyer within fifteen
(15) days after the date on which Taxes are paid with respect to such periods an
amount equal to the portion of such Taxes which relates to the portion of such
taxable period ending on the Closing Date to the extent such Taxes are not
reflected in the reserve for tax liability reflected on the Interim Balance
Sheet and were not incurred in the Ordinary Course subsequent thereto. For
purposes of this Section 7.2(e), in the case of any Taxes that are imposed on a
periodic basis and are payable for a taxable period that includes (but does not
end on) the Closing Date, the portion of such Tax which relates to the portion
of such taxable period

                                     45

<PAGE>

ending on the Closing Date shall (x) in the case of any Taxes other than Taxes
based upon or related to income or receipts, be deemed to be the amount of such
Tax for the entire taxable period multiplied by a fraction the numerator of
which is the number of days in the taxable period ending on the Closing Date and
the denominator of which is the number of days in the entire taxable period, and
(y) in the case of any Tax based upon or related to income or receipts(or any
reliefs or, in the case of VAT, to the extent it relates to a supply made on or
before the Closing Date), be deemed equal to the amount which would be payable
or reliable if the relevant taxable period ended on the Closing Date.

                  (iii) Buyer shall provide a copy of each Tax Return described
in Section 7.2(f)(i) and 7.2(f)(ii) hereof to Sellers' Rep for his review and
comment not later than twenty (20) days prior to the deadline for filing each
such Tax Return, and shall make such changes as are reasonably requested by
Sellers' Rep; provided, that Sellers' Rep provides such comments to Buyer at
least ten (10) days prior to the deadline for filing the relevant Tax Return.
Any dispute as to the reasonableness of changes requested by Sellers' Rep shall
be submitted to a tax expert mutually agreed upon by the Buyer and Sellers' Rep
(the "Tax Dispute Expert"), and any determination of the Tax Dispute Expert
shall be final and binding upon the parties hereto. The fees and expenses of the
Tax Dispute Expert shall be borne by the Buyer and Sellers in inverse proportion
as the may prevail on matters resolved by the Tax Dispute Expert, which
proportionate allocations shall be determined by the Tax Dispute Expert at the
time the determination is rendered on the merits of the matter submitted. If the
Tax Dispute Expert does not resolve any differences between the Buyer and
Sellers with respect to any Tax Return at least five (5) days prior to the due
date therefore, such Tax Return shall be filed as prepared by the Buyer and
subsequently amended (if necessary) to reflect the Tax Dispute Expert's
resolution.

                  (iv) Buyer and the Sellers shall cooperate fully, as and to
the extent reasonably requested by any other party, in connection with the
filing of Tax Returns pursuant to this Section and any audit, litigation or
other proceeding with respect to Taxes. Buyer and the Sellers further agree,
upon request, to use their best efforts to obtain any certificate or other
document from any governmental authority or any other Person, as may be
necessary to mitigate, reduce or eliminate any Tax that could be imposed
(including, but not limited to, with respect to the transactions contemplated
hereby).

                  (v) Buyer shall give prompt written notice to the Sellers Rep
of all audits, examinations or proceedings (individually, a "Tax Contest") with
respect to the Company and any of the Company Subs that are related to the
liability for any Taxes for which the Sellers could be required to indemnify
Buyer pursuant to this Agreement. The Sellers Rep shall (at Sellers' cost and
expense) be entitled to control and conduct only those aspects of a Tax Contest
that involve Taxes for matters for which they are required to indemnify Buyer;
provided, prior to assuming such control that the Sellers shall give written
acknowledgment to Buyer of their obligation to indemnify Buyer for the total
amount of such Taxes and any Loses relating thereto;provided, however, that
Buyer may elect to participate in such Tax Contest controlled by Sellers at
Buyer's own expense.

                    With respect to a Tax Contest (or portion thereof) which the
Sellers Rep is entitled to control, the Sellers shall have the right (but only
to the extent such right does not materially impair Buyer's rights with respect
to aspects of any Tax Contest (or portion thereof)

                                     46

<PAGE>

which Buyer is entitled to control and /or does not have a reasonable likelihood
of causing Buyer additional tax liability) to determine (w) the forum,
administrative or judicial, in which to contest any proposed adjustment, (x) the
attorney and/or accountant to represent the Company or any of the Company Subs
in the Tax Contest, (y) whether or not to appeal any decision of any
administrative or judicial body, and (z) whether to settle any such Tax Contest.
Buyer shall deliver to the Sellers Rep any power of attorney required to allow
the Sellers and their counsel to represent the Company or any of the Company
Subs in connection with the Tax Contest and shall use reasonable efforts to
provide the Sellers Rep with such assistance as may be reasonably requested by
the Company in connection with the Tax Contest. The Sellers shall be jointly and
severally liable to reimburse Buyer for all reasonable out-of-pocket expenses
incurred in providing such assistance. The Sellers Rep shall conduct such Tax
Contest that it controls pursuant to this Section 7.2(f)(v) in a reasonable
manner with respect to any Liabilities for Taxes for which Buyer may be liable.
The Sellers Rep shall have the right to compromise or settle any Tax Contest (or
portion thereof) that it has the authority to control pursuant to this Section
7.2(f)(v) subject to Buyer's consent, which consent shall not be unreasonably
withheld. If the Sellers' Rep fails within a reasonable amount of time after
notice is given by Buyer pursuant to this Section 7.2(f)(v) to defend any Tax
Contest, Buyer may (but shall not be required to) defend such Tax Contest and
settle such Tax Contest in its sole discretion and Sellers shall be bound by the
results obtained by Buyer in connection therewith.

                  (g) Insurance Matters. The Sellers agree that with respect to
any insurance policy which covers the Company or any of the Company Subs or any
of its assets and operations which is an occurrence-based policy, they shall
cooperate with Buyer in its making and prosecuting any claim(s) which may be
made by Buyer in respect of such policies to the extent that the accident, event
or occurrence that results in an insurable loss of Buyer occurred prior to the
Closing Date. The Sellers further acknowledge and agree that any recovery under
such policies shall be the exclusive Property of Buyer.

                  (h) Certain Covenants as to the Conduct of the Protek Business
After Closing. During the period beginning on the Closing Date and ending June
30, 2005 (the "Earn Out Period"), Buyer shall make available to the Sellers' Rep
quarterly reports on the revenues of Buyer and its subsidiaries (including
Protek and the Company Subs), presented in reasonable detail by each Existing
Company Territory. Mr. Beaumont and Mr. Watterson are hereby appointed by each
Designated Seller as their designated representatives (the "Earn Out
Representatives") to consult with the Board of Directors of Buyer with respect
to Buyer's business plan in the Existing Company Territories. Except as set
forth in Schedule 7.2(h), as of the date of this Agreement and in reliance on
the representations and warranties in this Agreement and Buyer's due diligence,
Buyer has no current intent to conduct the sales and operations of Buyer and its
subsidiaries (including Protek and the Company Subs) in any Existing Company
Territory other than in a manner consistent with the past practices of Protek in
such Existing Company Territories. Buyer shall provide reasonable prior written
notice to the Earn Out Representatives of any material changes in the business
practices or plans of Buyer that are reasonably likely to result in a change to
such conduct in an Existing Company Territory during the Earn Out Period. The
Earn Out Representatives (without limitation of any rights, voting or otherwise,
an Earn Out Representative may have as a Director of Buyer, if he holds such
post) shall be entitled to reasonable prior written notice of, and to
participate as a non-voting observer in, any meeting of the Board of Directors
of Buyer at which such changes in the

                                     47

<PAGE>

business practices or plans of Buyer are to be discussed. During the Earn Out
Period, Buyer shall not change the fiscal year end of the Company and the
Company Subs, other than to change the fiscal year end of the Company and the
Company Subs to conform to the December 31 year end of the fiscal year of Buyer
and Daleen. Buyer shall not, and shall not permit any of its subsidiaries to,
enter into or consummate any agreement for the disposition of all or
substantially all of its business in an Existing Company Territory unless either
(a) it has obtained the written assumption by the acquiror of a proportionate
share of the Earn Out obligations of Buyer under Section 3.7 and Buyer's
covenants in this Section 7.2(h), in form and substance consistent with this
Agreement, or (b) Buyer treats the respective target for such Existing Company
Territory as having been satisfied for purposes of Section 3.7.

                  8. CONDITIONS PRECEDENT TO THE OBLIGATION OF THE BUYER TO
CLOSE.

                  The obligation of Buyer to complete the Closing is subject to
the fulfillment on or prior to the Closing Date of all of the following
conditions, any one or more of which (other than the first sentence of Section
8.4 and Section 8.6) may be waived by Buyer in writing:

                  8.1. Agreements and Conditions. On or before the Closing Date,
the Company and the Sellers shall have complied with and duly performed in all
material respects all covenants, agreements and conditions on their parts to be
complied with and performed by such date pursuant to this Agreement.

                  8.2. Representations and Warranties. The representations and
warranties of the Company and the Sellers contained in this Agreement, or
otherwise made in connection with the transactions contemplated hereby, shall be
true and correct in all material respects on and as of the Closing Date, with
the same force and effect as though such representations and warranties have
been made on and as of the Closing Date.

                  8.3. [Reserved].

                  8.4. No Legal Proceedings. No court or governmental action or
proceeding shall have been instituted or threatened to restrain, materially
delay or prohibit the transactions contemplated hereby. Additionally, on the
Closing Date there shall be no court or governmental action or proceeding
pending or threatened against or affecting the Company or any of the Company
Subs which involves a demand for any judgment or recovery, whether or not
covered by insurance, and which may result in a Company Material Adverse Effect.

                  8.5. Officer's Certificate. Buyer shall have received a
certificate dated the Closing Date and executed by the President (or equivalent
principal executive officer) and Secretary (or equivalent officer) of each of
the Company and the Company Subs that the conditions expressed in Sections 8.1,
8.2 and 8.4 have been fulfilled. The receipt of such certificate and the
consummation of the Closing shall not constitute a waiver by Buyer of any of the
representations and warranties of the Company or the Sellers contained in
Section 4 and Section 5. Upon the delivery of such certificate, the
representations and warranties contained in

                                     48

<PAGE>

Section 4 and Section 5 shall be deemed to have been made on and as of the
Closing Date with the same force and effect as if made on and as of such date.

                  8.6. Consents. Buyer, the Company, the Company Subs and the
Sellers shall have obtained all governmental and regulatory approvals and
Consents necessary to effectuate this Agreement and to consummate the
transactions contemplated hereby and, to the extent that the Company, the
Sellers and the Company Subs are required to obtain such approvals and Consents,
such parties shall have delivered copies thereof to Buyer.

                  8.7. MBO IPR. Buyer shall have received copies of the
agreements and instruments that are the subject of the covenants in Section
7.1(w), in form and substance reasonably satisfactory to Buyer and duly executed
and delivered by each party thereto.

                  8.8. Secretary's Certificate. Buyer shall have received a
certificate dated the Closing Date and executed by the Secretary of the Company
setting forth a copy of the resolutions adopted by the Board of Directors of the
Company authorizing and approving the execution and delivery of this Agreement
and the consummation of the transactions contemplated hereby.

                  8.9. Shares. Buyer shall have received the originally issued
stock certificate(s) representing all of the Shares, duly endorsed in blank or
with duly executed stock powers attached (or indemnities for lost certificates
in the form of Exhibit E), and payment of any applicable transfer or stamp tax
in proper form for transfer, free and clear of all Liens.

                  8.10. Resignations. Buyer shall have received, effective as of
the Closing Date, written resignations of the directors and officers of the
Company and the Company Subs required to resign pursuant to Section 7.1(f). All
authorizations with respect to the Company's bank or other accounts and any
powers of attorney granted by the Company or any Company Sub, as required to be
set forth on Schedule 4.28, shall have been terminated, and Buyer shall have
received satisfactory evidence of such terminations.

                  8.11. Material Adverse Effect. Since February 29, 2004, there
shall not have occurred, and no event or circumstance shall have occurred or
exist that is reasonably likely to have, a Company Material Adverse Effect.

                  8.12. Minute Books and Stock Records; Certified Documents. The
Company, each of the Company Subs and the Sellers shall have delivered to Buyer
(i) true and complete copies of the minute books, stock records, stock ledger
and corporate seal of the Company and of each of the Company Subs, together with
all other returns, particulars, resolutions and other documents required to be
filed with or delivered to the Registrar of Companies or equivalent Governmental
Authority by such entity, (ii) a copy of the articles of incorporation or
organization of each of the Company and of each of the Company Subs, as
certified by the appropriate government agency in the jurisdiction of
incorporation or formation of such entity (insofar as such jurisdictions provide
such certificates or comparable instruments), (iii) Good Standing certificates
or certified extracts from the commercial register, or other local law
equivalents of the same, if any, in each case dated within five (5) business
days of the Closing Date, evidencing the Good Standing of each of the Company
and of each of the Company Subs

                                     49

<PAGE>

(and their respective branches) certified by the appropriate government agency
in the jurisdiction of incorporation or formation and each foreign jurisdiction
in which it conducts business, and (iv) a copy of the bylaws, operating
agreement or similar documents of each of the Company and of each of the Company
Subs (and their respective branches) certified by the Company's and the Company
Subs' corporate secretary or other duly authorized director or officer as being
true, correct and complete.

                  8.13. French Subsidiary. The Sellers and the Company shall
cause the shares of Protek France EURL to be fully paid prior to the Closing
Date.

                  8.14. Approval of Lender(s). Buyer shall have received all
approvals and funding under financing facilities or arrangements maintained or
to be entered into by Buyer and its Affiliates, necessary in order to effectuate
this Agreement and to consummate the transactions contemplated hereby.

                  8.15. Consummation of the Quadrangle Investment. Buyer,
Quadrangle the other parties thereto shall have consummated the transactions
contemplated by the Investment Agreement.

                  8.16 Termination of Options and Certain Plans. No options,
warrants or other rights to purchase equity in the Company (pursuant to any and
all option plans, bonus plans, management plans or incentive plans) shall be
outstanding. Buyer shall have received evidence reasonably satisfactory to it of
the termination, cancellation or exercise of such options, warrants and rights
in accordance with Section 7.2(n).

                  8.17 Buyer Stockholders Agreement. Such Sellers as are to
receive Common Equity Consideration or may receive Additional Common Equity
Consideration shall have entered into Buyer Stockholders Agreement.

                  8.18 Escrow Agreement. The Sellers shall have entered into the
Escrow Agreement, substantially in the form of Exhibit B.

                  8.19 Company Transaction Expenses. The Company shall have
delivered to Buyer payoff and release letters, in form and substance reasonably
satisfactory to Buyer, from such anticipated payees of Company Transaction
Expenses as Buyer may reasonably request, identifying the amounts of unpaid
Company Transaction Expenses to such payee accrued or accruable for all periods
prior to and including the Closing Date.

                  8.20 Other Customary Closing Deliveries. The Company and the
Sellers shall have delivered to Buyer such other certificates of incumbency,
certified minutes and resolutions, certificates of tax identification numbers
and status, and other closing instruments and documents as are customary in
transactions of this type.

                                     50

<PAGE>

                  9. CONDITIONS PRECEDENT TO THE OBLIGATIONS OF THE COMPANY AND
                     SELLERS TO CLOSE.

                  The obligations of the Company and the Sellers to complete
the Closing are subject to the fulfillment on or prior to the Closing Date of
all of the following conditions, any one or more of which (other than Section
9.3) may be waived by the Company in writing:

                  9.1. Agreements and Conditions. On or before the Closing Date,
Buyer shall have complied with and duly performed in all material respects all
covenants, agreements and conditions on its part to be complied with and
performed by such date pursuant to this Agreement.

                  9.2. Representations and Warranties. The representations and
warranties of Buyer contained in this Agreement shall be true and correct in all
material respects on and as of the Closing Date with the same force and effect
as though such representations and warranties have been made on and as of the
Closing Date.

                  9.3. No Legal Proceedings. No court or governmental action or
proceeding shall have been instituted or threatened to restrain, materially
delay or prohibit the transactions contemplated hereby.

                  9.4. Officer's Certificate. The Company shall have received a
certificate dated the Closing Date and executed by a duly authorized executive
officer of Buyer that the conditions expressed in Sections 9.1, 9.2 and 9.3 have
been fulfilled.

                  9.5. Payment of Total Cash Purchase Price. Buyer shall have
delivered the Total Cash Purchase Price and Common Equity Consideration in
accordance with Section 3.

                  9.7 Escrow Agreement. Buyer shall have entered into the Escrow
Agreement, substantially in the form of the Exhibit B.

                  9.8 Buyer Stockholders Agreement. Buyer shall have entered
into Buyer Stockholders Agreement.

                  9.9. Consummation of Related Transactions. Buyer, Quadrangle
and the other parties thereto shall be prepared to concurrently consummate the
transactions contemplated by the Investment Agreement and the Protek Agreement,
and no party thereto shall be in breach of the Transaction Support Agreement of
even date herewith among certain of the parties to this Agreement, the
Investment Agreement and the Protek Agreement.

                  9.10. Secretary's Certificate. Buyer shall have delivered to
the Company a certificate dated the Closing Date and executed by the Secretary
of Buyer setting forth a copy of the resolutions adopted by the Board of
Directors of Buyer authorizing and approving the execution and delivery of this
Agreement and the consummation of the transactions contemplated hereby.

                  9.11 Other Customary Closing Deliveries. Buyer shall have
delivered to the Company and the Sellers' Rep such other certificates of
incumbency, certified minutes and

                                     51

<PAGE>

resolutions, certificates of tax identification numbers and status, and other
closing instruments and documents as are customary in transactions of this type.

                  10. SURVIVAL OF REPRESENTATIONS AND WARRANTIES.

                  Notwithstanding any right of Buyer fully to investigate the
affairs of the Company and the Company Subs, Buyer has the right to rely upon
the representations, warranties, covenants and agreements of the Company and the
Sellers contained in this Agreement. All representations and warranties
contained in this Agreement (including the Schedules hereto) and in any
certificate required hereby to be delivered with respect hereto will be deemed
to be representations and warranties hereunder. All representations and
warranties hereunder shall respectively survive for the following periods:

                  (i) the representations and warranties contained in Sections
4.1, 4.4, 4.8, 5.1 and 5.2 shall survive the Closing Date indefinitely;

                  (ii) the representations in Sections 4.9 and 4.22 shall
survive for ninety (90) calendar days after the expiration of any applicable
statute of limitations with respect to such representation or warranty; and

                  (iii) all other representations and warranties shall survive
until thirty (30) calendar days after receipt by Buyer of its audited financial
statements for the fiscal year ended December 31, 2005.

No claim or cause of action resulting from a breach of any representation or
warranty hereunder may be asserted unless asserted in writing to the party as to
which or whom there is alleged a breach of representation or warranty prior to
the expiration of the applicable survival period; provided, however, that all
such representations and warranties shall survive after the applicable survival
period with respect to any claim so made in writing by a party hereto prior to
the expiration thereof until, and shall expire when, such claim is finally
resolved.

                  11.      INDEMNIFICATION.

                  11.1     Obligation of the Company and the Sellers to
Indemnify.

                  (i) Subject to the limitations and expiration dates contained
in Section 10 and this Section 11, the Sellers (and if the Closing shall not
have occurred, the Company) shall, jointly and severally, indemnify, defend and
hold harmless Buyer and Daleen and their respective directors, officers,
managers, employees, equity holders, agents, Affiliates (including upon Closing
the Company and the Company Subs), successors and permitted assigns
(collectively, the "Buyer Indemnitees") and each of them from and against, and
shall pay and/or reimburse the foregoing Persons for, any and all losses,
Liabilities, claims, obligations, damages and costs and expenses (including
interest and penalties with respect thereto and out-of-pocket expenses and
reasonable attorneys' and accountants' fees and expenses incurred in the
investigation or defense of any of the same, or in asserting, preserving or
enforcing any of their respective rights hereunder (provided that such fees and
expenses incurred in connection with a purported assertion of rights hereunder
shall not be included if and solely to the extent that it is finally determined
by a court with jurisdiction that such Buyer Indemnitee did not have a right to

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indemnification hereunder in respect of the underlying claim (in the case of a
claim for indemnification arising out of a third party claim, assuming for such
purposes that the third party claim giving rise to such indemnification action
were to have been determined adversely to the Indemnified Party)), whether or
not involving a third-party claim (collectively, "Losses"), (a) relating to or
arising out of the breach of any representation, warranty, covenant or agreement
of the Company, the Company Subs or any of the Sellers contained in this
Agreement or (b) consisting of, relating to or arising out of any Company
Transaction Expense to the extent such Company Transaction Expense would have
been required by Section 3.5(iv) to be reflected or accrued for upon the Closing
Balance Sheet.

                  (ii) Except as set forth in the second sentence of this
paragraph, the Sellers (and, if closing shall not have occurred, the Company)
shall not be required to indemnify the Buyer Indemnitees with respect to any
claim for indemnification pursuant to clause (i)(a) of Section 11.1 unless and
until the aggregate amount of all claims against Sellers (and, if applicable,
the Company) under such Section 11(i)(a) exceeds $250,000 (the "Threshold")
(taking into account clause (c) following), at which point the Sellers shall be
liable for the full amount of all such Losses, provided, however, that (a) the
aggregate liability of Sellers (and, if applicable, the Company) to the Buyer
Indemnitees under this Section 11 shall not exceed $6,000,000 (the "Cap"), (b)
the aggregate liability of any given Seller for indemnification (other than
indemnification paid from the Indemnity Escrow Amount or by offset as permitted
by this Agreement) shall not exceed the percentage of the Cap set forth next to
such Seller's name on Schedule 11.1(ii), and (c) the Buyer Indemnitees shall not
make any claim for indemnification in respect of a Loss unless the Loss claimed
is at least $5000 (it being understood and agreed that Losses arising out of
common or similar matters shall be treated as a single Loss for such purposes,
and that all Losses excluded from indemnification by virtue of this per item
limit shall, notwithstanding such exclusion, be included in any determination as
to whether the Threshold has been exceeded). The limitations in the preceding
sentence shall not limit in any way (a) the rights of the Buyer Indemnitees to
indemnification in respect of any remedies in respect of any inaccuracies in the
representations and warranties contained in Sections 4.1, 4.2, 4.4 and Section
5, nor (b) the remedies of the Buyer Indemnitees in respect of fraud or willful
misrepresentation.

                  11.2. Indemnification of Sellers by Buyer.

                  (i) Subject to the limitations and expiration dates contained
in Section 10 and this Section 11, Buyer shall indemnify, defend and hold
harmless the Sellers and their directors, officers, managers, employees, equity
holders, agents, Affiliates (excluding from the definition of "Affiliates" for
this purpose any Subsidiary or equityholder of Buyer other than any Seller
itself), successors and permitted assigns (collectively, "the Seller
Indemnitees") and each of them from and against, and shall pay and/or reimburse
the foregoing Persons for, any and all Losses relating to or arising out of (a)
the breach of any representation, warranty, covenant or agreement of Buyer
contained in this Agreement or (b) any election made by Buyer with respect to
the Company or any Company Sub pursuant to Section 338 of the U.S. Internal
Revenue Code.

                  (ii) Except as set forth in the second sentence of this
paragraph, Buyer shall not be required to indemnify the Seller Indemnitees with
respect to any claim for indemnification pursuant to clause (i) of Section 11.2
unless and until the aggregate amount of all claims against Buyer under this
Section 11 exceeds the Threshold (taking into account clause (b) following), at

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which point Buyer shall be liable for the full amount of all such Losses,
provided, however, that (a) the aggregate liability of Buyer to the Seller
Indemnitees under this Section 11 shall not exceed the aggregate value (valued
as provided in Section 3.1) of the Common Equity Consideration and the
Additional Common Equity Consideration delivered by Buyer, and (b) the Seller
Indemnitees shall not make any claim for indemnification in respect of a Loss
unless the Loss claimed is at least $5000 (it being understood and agreed that
Losses arising out of common or similar matters shall be treated as a single
Loss for such purposes, and that all Losses excluded from indemnification by
virtue of this per item limit shall, notwithstanding such exclusion, be included
in any determination as to whether the Threshold has been exceeded). The
limitations in the preceding sentence shall not limit in any way the Seller
Indemnitees' remedies in respect of fraud or willful misrepresentation.

                  11.3. Notice to Indemnifying Party. Except as provided in
Section 7.2(f)(v) with respect to Tax Contests, if any party (the "Indemnitee")
receives notice of any claim or the commencement of any action or proceeding
with respect to which the other party (or parties) is obligated to provide
indemnification (the "Indemnifying Party") pursuant to Sections 11.1 or 11.2,
the Indemnitee shall give the Indemnifying Party written notice thereof within a
reasonable period of time following the Indemnitee's receipt of such notice.
Such notice shall describe the claim in reasonable detail and shall indicate the
amount (estimated if necessary) of the Losses that have been or may be sustained
by the Indemnitee. The Indemnifying Party may, subject to the other provisions
of this Section 11.3, compromise or defend, at such Indemnifying Party's own
expense and by such Indemnifying Party's own counsel, any such matter involving
the asserted Liabilities of the Indemnitee in respect of a third-party claim. If
the Indemnifying Party elects to compromise or defend such asserted Liabilities,
it shall within thirty (30) days (or sooner, if the nature of the asserted
Liabilities so requires) notify the Indemnitee of its intent to do so, and the
Indemnitee, shall reasonably cooperate, at the request and reasonable expense of
the Indemnifying Party, in the compromise of, or defense against, such asserted
Liabilities. The Indemnifying Party will not be released from any obligation to
indemnify the Indemnitee hereunder with respect to a claim without the prior
written consent of the Indemnitee, unless the Indemnifying Party delivers to the
Indemnitee a duly executed agreement settling or compromising such claim with no
monetary liability to or injunctive relief against the Indemnitee and a complete
release of the Indemnitee with respect thereto. The Indemnifying Party shall
have the right to conduct and control the defense of any third-party claim made
for which it has been provided notice hereunder. All costs and fees incurred
with respect to any such claim will be borne by the Indemnifying Party. The
Indemnitee will have the right to participate, but not control, at its own
expense, the defense or settlement of any such claim; provided, that if the
Indemnitee and the Indemnifying Party shall have conflicting claims or defenses,
the Indemnifying Party shall not have control of such conflicting claims or
defenses and the Indemnitee shall be entitled to appoint a separate counsel for
such claims and defenses at the cost and expense of the Indemnifying Party. If
the Indemnifying Party chooses to defend any claim, the Indemnitee shall make
available to the Indemnifying Party any books, records or other documents within
its control that are reasonably required for such defense.

                  11.4. Relationship with Closing Adjustment. Notwithstanding
any reduction of the Purchase Price pursuant to Section 3, but subject to the
second sentence of Section 3.3, the indemnification provisions of this Section
11 shall remain in full force and effect as if such adjustment had never been
made.

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                  11.5 Method of Indemnification. The Sellers hereby agree and
acknowledge that if any of them are required to provide any indemnification
payments pursuant to Section 11, any indemnifiable amounts shall be paid or
reimbursed to Buyer (and its related Indemnitees) as follows (in each case
subject to the limitations set forth in Section 11.1): (i) first, upon the final
determination of the Closing Adjustment Amount pursuant to Section 3.6, from any
amounts that would otherwise be payable to the Sellers upon such final
determination but for claims of Buyer for such indemnifiable amounts as arise
between the date of the Closing and the date of such final determination; (ii)
second, from the Indemnity Escrow Amount to the extent that it shall be
sufficient to cover fully such indemnifiable amounts (after taking into account
Section 3.6(iv)), (iii) third, to the extent that the Indemnity Escrow Amount is
not sufficient to cover such indemnifiable amounts, Buyer (and its related
Indemnitees) may, at its option, offset against the Cash Earn-Out that may be
due to the Designated Sellers pursuant to Section 3.7 and/or seek cash payment
from the Sellers, and then (iv) fourth, by payment of cash by the Indemnifying
Party.

                  11.6. Certain Adjustments and Offsets to Indemnification.

                  (i) Any payment made to an Indemnitee hereunder shall be net
of any insurance proceeds realized by and paid to such Indemnitee in respect of
the respective claim (after giving effect to the present value of any costs,
increased retentions, premium increases and similar present and future costs and
expenses associated with the respective insurance claim). No Indemnitee shall be
obligated to make any claim under an insurance policy if the Indemnitee, in its
reasonable judgment, believes that the cost of pursuing such insurance claim,
together with any corresponding increase in premiums or other costs or expenses,
would exceed the value of the claim for which such Indemnitee is seeking
indemnification. No Indemnitee shall have any obligation to bring litigation
against an insurer or take other action in respect of any insurer's denial,
whether in whole or in part, of a claim.

                  (ii) Any payment made to an Indemnitee hereunder shall be (a)
reduced by an amount equal to the Tax benefits attributable to such claim and
(b) increased by an amount equal to any Taxes attributable to the receipt of
such payment, but only to the extent that such Tax benefits are actually
realized, or such Taxes are actually paid, as the case may be, by such
Indemnitee or the consolidated, combined or unitary tax group of which it is
part.

                  (iii) In the event of any claim for indemnification by a Buyer
Indemnitee arising out of a breach or misrepresentation by the Company and
Sellers in respect of Tax matters, if the amount of the Tax liability that is
the grounds of such claim for Loss is offset by a credit or other Tax benefit
that is available in the year of such Tax liability to offset a Tax liability of
such type, then the amount of the Loss for which indemnification might otherwise
be sought shall be reduced by the amount of such offsetting Tax benefit.

                  (iv) No Indemnitee shall be obligated to recover from or
pursue payment from insurance policies, nor to seek or realize a Tax benefit
recognizable in any current or future Tax period, prior to the Indemnifying
Person being required to provide indemnification hereunder. The Indemnitee shall
provide the Indemnifying Person with prompt written notice of any receipt of
insurance proceeds or Tax benefit realized in respect of claims for which
payment of indemnity has previously been made.

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<PAGE>

                  12. TERMINATION

                  12.1     Termination.

                  This Agreement may be terminated and the transactions
contemplated hereby may be abandoned only as follows:

                  (i) at any time by the mutual consent in writing of all the
parties hereto;

                  (ii) by the Company or Buyer in writing if the Closing shall
not have occurred on or before September 30, 2004, but only if the Closing shall
not have occurred for a reason other than the breach by such terminating party
of any of its representations, warranties, covenants or agreements contained
herein;

                  (iii) at any time by Buyer in writing upon a material breach
of any of the representations, warranties, covenants or agreements of the
Company or any Seller contained in this Agreement; or

                  (iv) at any time by the Company in writing upon a material
breach of any of the representations, warranties, covenants or agreements of
Buyer contained in this Agreement.

In the event of termination of this Agreement by a party as set forth above,
this Agreement shall forthwith terminate and there shall be no liability on the
part of the Company, any Sellers or Buyer, or any of their respective equity
owners (including the Sellers), officers, directors, managers, Affiliates and
employees; provided, that no party shall be relieved of any Losses occurring or
sustained as a result of a termination following such party's material breach of
any representation, warranty, covenant or agreement contained in this Agreement.
Notwithstanding any termination of this Agreement, the provisions of Section
7.2(c), Section 11, this Section 12 and Section 13 shall survive. For the
purpose of avoidance of doubt, it is acknowledged that, in the event of a
termination of this Agreement founded upon the failure of a condition of Buyer
to Closing arising out of a post-signing matter that is permitted to be and is
expressly disclosed upon updated disclosure schedules pursuant to the second
paragraph of Section 7.2(d), Buyer shall have no right to indemnification in
respect of such matter nor to payment of the fee described in Section 12.2, but
shall retain such rights in respect of breaches of representations and
warranties as made as of the date hereof.

                  12.2     Termination Fees.

                  (i) If this Agreement is terminated pursuant to Section 12.1
and such termination arises out of a material breach of any of the
representations, warranties, covenants or agreements of the Company or any
Seller contained in this Agreement, the Sellers shall be jointly and severally
obligated to

                           (a) pay to Daleen and Buyer their respective
Transaction Expenses; and

                           (b) if within ten months of the date of such
termination the Company and/or the Sellers consummate or enter into any
agreement, understanding or arrangement with

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<PAGE>

any Person or Persons relating to (1) the sale, transfer or other disposition of
all or substantially all the assets of the Company, (2) the sale of 50% or more
of the outstanding shares of capital stock of the Company, (3) the issuance of
shares of capital stock of the Company representing on a pro forma basis 50% or
more of the outstanding shares of capital stock of the Company, (4) a merger,
consolidation or other business combination with respect to the Company, or (5)
any other comparable transaction or series of transactions effecting a change of
control of the Company or its business, then (x) the Company and the Sellers
shall provide written notice of the entry into such agreement, arrangement or
understanding not later than one business day thereafter, such notice to
describe the transaction in reasonable detail, (y) the Company and the Sellers
shall provide written notice of the consummation such transaction not later than
the third business day preceding such consummation, and (z) on the date of the
consummation of such transaction the Company and the Sellers shall pay to Buyer
$200,000 by wire transfer of immediately available funds.

                  (ii) If this Agreement is terminated pursuant to Section 12.1
and such termination arises out of a material breach of a material breach of any
of the representations, warranties, covenants or agreements of Buyer contained
in this Agreement, Buyer shall be obligated to pay to the Company and the
Sellers their Transaction Expenses.

                  (iii) It is understood and agreed that the respective rights
of the parties under this Section 12.2 are in addition to, and not in lieu of,
any right or remedy (whether at law or in equity) that any party to this
Agreement may have (whether under this Agreement or otherwise) in respect of any
breach of any of the representations, warranties, covenants or agreements set
forth in this Agreement.

                  (iv) Any payment of Transaction Expenses required by this
Section 12 shall be made within five (5) business days of receipt of invoices
from the respective parties in respect thereof

                  (v) "Transaction Expenses" shall mean, in respect of any given
party, that party's reasonable documented out-of-pocket fees, costs and expenses
(including travel expenses and legal, accounting, financial advisor and other
consultant fees and expenses) incurred in connection with this Agreement and the
transactions contemplated by this Agreement, including the preparation,
execution and delivery of this Agreement and such party's compliance with this
Agreement, whether or not the transactions contemplated hereby shall be
consummated. In respect of Buyer and Daleen, "Transaction Expenses" shall
include any amounts paid by Buyer or Daleen respectively in reimbursement of
fees, costs or expenses of the type described in the prior sentence incurred by
Quadrangle.

                  13. MISCELLANEOUS.

                  13.1. Certain Definitions. As used in this Agreement, the
following terms shall have the following meanings unless the context otherwise
clearly requires:

                  "Accountant Arbitrator" shall have the meaning set forth in
Section 3.6.

                  "Additional Common Equity Consideration" shall have the
meaning set forth in Section 3.7.

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                  "Additional Options" shall have the meaning set forth in
Section 7.2(n)(i).

                  "Adjustment Amounts" shall have the meaning set forth in
Section 3.5.

                  "Affiliate", with respect to any Person, means and includes
any other Person controlling, controlled by or under common control with such
Person.

                  "ASA Region" means Africa, Southern and South East Asia,
additionally Econet New Zealand and MTN Australia.

                  "Associate" shall have the meaning ascribed thereto in Rule
405 of the Securities Act.

                  "Buyer" shall have the meaning set forth in the first
introductory paragraph to this Agreement.

                  "Buyer Certificate" shall mean the Certificate of
Incorporation of Buyer and Certificate of Designations in respect of the Series
A Senior Redeemable Convertible PIK Preferred Stock of Buyer, each in the forms
attached to or contemplated by the Investment Agreement.

                  "Buyer Stockholders Agreement" shall mean an agreement by and
among Buyer and certain of its stockholders in the form attached as Exhibit C.

                  "Buyer's Related Indemnitees" shall have the meaning set forth
in Section 11.1.

                  "Cap" shall have the meaning set forth in Section 11.1(ii).

                  "Cash Earn-Out" shall have the meaning set forth in Section
3.7.

                  "CEE Region" means Central & Eastern Europe, Central Asia and
the Balkans.

                  "Closing Adjustment Holdback" shall have the meaning set forth
in Section 3.2.

                  "Closing Balance Sheet" shall have the meaning set forth in
Section 3.6.

                  "Closing Cash Distribution Amount" shall have the meaning set
forth in Section 3.2.

                  "Closing Certificate" shall have the meaning set forth in
Section 3.6.

                  "Company" shall have the meaning set forth in the first
introductory paragraph to this Agreement.

                  "Common Equity" shall mean the Common Stock, par value $0.001
per share, of Buyer.

                  "Common Equity Consideration" shall have the meaning set forth
in Section 3.1.

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<PAGE>

                  "Company Material Adverse Effect" shall mean any material
adverse change in or effect upon the financial condition, business, operations,
or assets of the Company and the Company Subs (taking the Company and the
Company Subs as a whole), or upon the ability of the Company and the Company
Subs to consummate the transactions contemplated by this Agreement, other than

                  (a)      changes of a general economic character applicable to
                           all industries in a material region of the operations
                           of the Company and Company Subs;

                  (b)      changes resulting from the performance by the Company
                           of its express obligations under this Agreement;

                  (c)      changes resulting from actions consented to by Buyer
                           under Section 7.1(a);

                  (d)      changes resulting from the incurrence of Company
                           Transaction Expenses;

                  (e)      changes resulting from the defense or settlement of
                           any litigation by a stockholder or optionholder of
                           the Company arising out of this Agreement; and

                  (f)      the realization of any contingent liability expressly
                           disclosed in the Company Disclosure Schedules, but
                           solely if and to the extent of the specific dollar
                           amount of such liability disclosed on such Schedule.

                  "Company Subs" means all subsidiaries, joint ventures and
other business entities in which the Company, directly or indirectly, has an
interest.

                  "Company Transaction Expenses" means any and all Transaction
Expenses of the Company, including (a) all taxes and contributions to be paid by
or on behalf of the Company in connection with the exercise or conversion of
Options, (b) any Transfer Taxes arising out of the sale and purchase of the
Shares and the performance by the Company or any Seller of its respective
obligations hereunder, (c) all costs and expenses relating to the conversion or
cancellation (whether for cash payment or otherwise) of Options (including,
without limitation, any and all reasonable legal fees and expenses relating to
any recapitalization, compulsory purchase or other mechanism considered or
effected in connection with such conversion or cancellation), and (d) all other
costs and expenses incurred by the Company in order to perform its covenants and
obligations hereunder.

                  "Competing Product" means any product or service acquired by
Buyer or any subsidiary of Buyer after the date of this Agreement (whether by
purchase of assets or by merger, stock purchase or other acquisition of a
business from a third party) that directly competes with an Existing Company
Product.

                  "Computer Systems" shall have the meaning set forth in Section
4.29.

                  "Confidential Information" shall have the meaning set forth in
Section 7.2(c).

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<PAGE>

                  "Consent" means any approval, consent, certification, waiver
or other authorization (including those from any and all Governmental
Authorities).

                  "Contracts" means and includes any and all contracts,
agreements, understandings, indentures, notes, bonds, loans, instruments,
leases, mortgages, commitments, obligations or other binding arrangements,
whether oral or written, and any amendments, waivers or other modifications of
any of the foregoing.

                  "Converting Shareholder" shall have the meaning set forth in
the first introductory paragraph of this Agreement.

                  "Current Assets" shall have the meaning set forth in Section
3.5(iv).

                  "Current Liabilities" shall have the meaning set forth in
Section 3.5(iv).

                  "Daleen" shall have the meaning set forth in the fourth
introductory paragraph of this Agreement.

                  "Daleen Agreement" shall have the meaning set forth in the
fourth introductory paragraph of this Agreement.

                  "Deposit" shall have the meaning set forth in Section 3.8.

                  "Designated Sellers" shall have the meaning set forth in
Section 3.1.

                  "Disposition" shall have the meaning set forth in Section 3.8.

                  "Disputed Items" shall have the meaning set forth in Section
3.6

                  "Earn-Out" shall have the meaning set forth in Section 3.1.

                  "EME/CALA Region" means Western, Southern and Northern Europe,
The Middle East and Nordic territories plus the following existing accounts in
CALA - ETB Columbia (existing U-OSS installation) (excluding sales of Daleen
products), Bell South Columbia, Iusacell Mexico, TelCel Venezuela, Nuevatel
Bolivia. Also the following prospects in CALA - Cable & Wireless Regional
businesses, Telefonica International / BellSouth (Argentina, Brazil, Ecuador,
Nicaragua, Panama, Peru), Telecom Italia International (Chile, Bolivia, Brazil),
ICETEL (Costa Rica), BTL (Belize).

                  "Employee Benefit Plans" shall have the meaning set forth in
Section 4.22.

                  "Environmental Claim" means any and all administrative,
regulatory or judicial actions, suits, demands, demand letters, directives,
claims, Liens, investigations, proceedings or notices of noncompliance or
violation (written or oral) by any Person alleging potential Liabilities
(including Liabilities for enforcement, investigatory costs, cleanup costs,
governmental response costs, removal costs, remedial costs, natural resources
damages, Property damages, Personal injuries or penalties) arising out of, based
on or resulting from (i) the presence, or release or threatened release into the
environment, of any Hazardous Materials at or

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<PAGE>

from any location, including from any tanker or marine vessel (whether or not
owned) presently or formerly operated, chartered, leased, used or managed by the
Company or any of the Company Subs or (ii) any and all claims by any third party
seeking damages, contribution, indemnification, cost recovery, compensation or
injunctive relief resulting from the presence or release of any Hazardous
Materials.

                  "Environmental Laws" means any and all current or future
statutes, ordinances, orders, rules, regulations, guidance documents, judgments,
governmental authorizations, or any other requirements of governmental
authorities relating to (i) environmental matters, including those relating to
any Hazardous Materials Activity, (ii) the generation, use, storage,
transportation or disposal of Hazardous Materials, or (iii) occupational safety
and health, industrial hygiene, land use or the protection of human, plant, or
animal health or welfare, in any manner applicable to the Company and the
Company Subs or their respective facilities.

                  "Equity Commitment" shall have the meaning set forth in
Section 4.3.

                  "Escrow Agent" shall have the meaning set forth in Section
3.2.

                  "Escrow Agreement" means the Escrow Agreement, dated as of the
Closing Date, by and between the Escrow Agent, Buyer and the Sellers,
substantially in the form of Exhibit B.

                  "Estimated Closing Balance Sheet" shall have the meaning set
forth in Section 3.6.

                  "Estimated Closing Certificate" shall have the meaning set
forth in Section 3.6.

                  "Existing Company Product" means any product or service
currently sold by the Company, any Company Sub, Daleen or any Subsidiary of
Daleen, together with any revisions, updates, or substitutes to the same that
are created by Buyer or any of its subsidiaries.

                  "Existing Company Territory" means each of the ASA Region, the
CEE Region, and the EME/CALA Region.

                  "Final Closing Adjustment Amount" shall have the meaning set
forth in Section 3.5.

                  "Final Income Statement" shall have the meaning set forth in
Section 3.7.

                  "GAAP" means generally accepted accounting principles in the
United States, as in effect from time to time, applied on a consistent basis for
the period involved.

                  "Good Standing" shall mean, in respect of any entity
incorporated or organized in the United States, "in good standing" as such terms
are customarily used, and shall mean in respect of any non-United States entity
the state of being current and in compliance with all franchise or other
comparable tax and filing requirements on which the full exercise of corporate
powers may be dependent.

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<PAGE>

                  "Governmental Authority' means any U.S. Federal, state,
foreign or local government or any court, tribunal, administrative agency or
commission or other governmental or regulatory authority, body or agency,
including any self-regulatory organization.

                  "Hazardous Materials" means (i) any chemical, material or
substance at any time defined as or included in the definition of "hazardous
substances", "hazardous wastes", "hazardous materials", "extremely hazardous
waste", "acutely hazardous waste", "radioactive waste", "biohazardous waste",
"pollutant", "toxic pollutant", "contaminant", "restricted hazardous waste",
"infectious waste", "toxic substances", or any other term or expression intended
to define, list or classify substances by reason of properties harmful to
health, safety or the indoor or outdoor environment (including harmful
properties such as ignitability, corrosivity, reactivity, carcinogenicity,
toxicity, reproductive toxicity, "TCLP toxicity" or "EP toxicity" or words of
similar import under any applicable Environmental Laws), (ii) any oil,
petroleum, petroleum fraction or petroleum derived substance, (iii) any drilling
fluids, produced waters and other wastes associated with the exploration,
development or production of crude oil, natural gas or geothermal resources,
(iv) any flammable substances or explosives, (v) any radioactive materials, (vi)
any asbestos-containing materials, (vii) urea formaldehyde foam insulation,
(viii) electrical equipment that contains oil or dielectric fluid containing
polychlorinated biphenyls, (ix) pesticides, and (x) any other chemical, material
or substance, exposure to which is prohibited, limited or regulated by
governmental authority or that may or could pose a hazard to the health and
safety of the owners, occupants or any other persons in the vicinity of the
facilities or to the indoor or outdoor environment.

                  "Hazardous Materials Activity" means any past, current,
proposed or threatened activity, event or occurrence involving any Hazardous
Materials, including the use, manufacture, possession, storage, holding,
presence, existence, location, release, threatened release, discharge,
placement, generation, transportation, processing, construction, treatment,
abatement, removal, remediation, disposal, disposition or handling of any
Hazardous Materials, and any corrective action or response action with respect
to any of the foregoing.

                  "IAS" means International Accounting Standards as promulgated
by the International Accounting Standards Committee.

                  "Indebtedness" means (i) indebtedness that is evidenced by a
note, bond, debenture or similar instrument, (ii) obligations in respect of
outstanding letters of credit, acceptances and similar obligations, (iii) with
respect to any indebtedness, lease, dividend or other obligation of another if
the primary purpose or intent thereof by the Person incurring the contingent
obligation is to provide assurance to the obligee of such obligation of another
that such obligation of another will be paid or discharged, or that any
agreements relating thereto will be complied with, or that the holders of such
obligation will be protected (in whole or in part) against loss in respect
thereof, (iv) to purchase, repurchase or otherwise acquire such obligation or
any security therefor, including any obligations to repurchase equity
securities, or to provide funds for the payment or discharge of such obligation
(whether in the form of loans, advances, stock purchases, capital contributions
or otherwise), (v) to maintain the solvency or any balance sheet item, level of
income or financial condition of another if, in the case of any agreement
described under (iv) of this definition, the primary purpose or intent thereof
is as described in the

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preceding sentence, (vi) any capitalized lease obligations, and (vii) accounts
payable and trade payables other than such payables as are incurred in the
Ordinary Course.

                  "Indemnity Escrow Amount" shall have the meaning set forth in
Section 3.2.

                  "Indemnity Note" means a promissory note in the form of
Exhibit D.

                  "Initial Cash Purchase Price" shall have the meaning set forth
in Section 3.2.

                  "Initial Closing Adjustment Amount" shall have the meaning set
forth in Section 3.5.

                  "Initial Income Statement" shall have the meaning set forth in
Section 3.7.

                  "Intangible Property" shall have the meaning set forth in
Section 4.19.

                  "Interim Balance Sheet" shall have the meaning set forth in
Section 4.6.

                  "Investment Agreement" shall have the meaning set forth in the
fourth introductory paragraph of this Agreement.

                  "Knowledge" means with respect to (i) the Company the actual
knowledge of any executive officer or director of the Company after their
conducting reasonable inquiries of the appropriate employees of the Company or
any of the Company Subs, and (ii) the Sellers, their actual knowledge after
their conducting reasonable inquiries of the appropriate employees of the
Company or any of the Company Subs.

                  "Laws" shall have the meaning set forth in Section 4.11.

                  "Leases" shall have the meaning set forth in Section 4.17.

                  "Liabilities" means any and all debts, liabilities or
obligations (including guarantees), whether absolute or contingent, asserted or
unasserted, accrued or unaccrued, known or unknown, liquidated or unliquidated,
matured or unmatured, direct or by way of indemnification, due or to become due,
or fixed or unfixed.

                  "Lien" means and includes any lien, pledge, mortgage, security
interest, claim, lease, charge, option, right of first refusal or offer,
easement, servitude, transfer restriction or voting requirement under any or
similar agreement, or any other encumbrance, restriction or limitation
whatsoever.

                  "Losses" shall have the meaning set forth in Section 11.1.

                  "Material Agreements" shall have the meaning set forth in
Section 4.15.

                  "Ordinary Course" shall mean, in respect of any person, the
         ordinary course of business of such person consistent with past
         practice, including with respect to policies concerning revenue
         recognition, pre-paid revenue, work in progress, expected profit
         contribution from new contracts, revenue from hardware as a percent of
         revenue from

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         individual contracts and in aggregate, payables management, research
         and development expenditures and all other items that affect the
         income, cash flow and balance sheet of such Person. For the purpose of
         avoidance of doubt, special distributions or bonuses to employees or
         shareholders or any other distributions and dividends to equityholders
         shall be considered outside of the Ordinary Course.

                  "Permits" shall have the meaning set forth in Section 4.11.

                  "Person" means any individual, corporation, partnership, firm,
joint venture, association, joint-stock company, trust, unincorporated
organization, governmental or regulatory body or other entity.

                  "PNM(UK)L" means Protek Network Management (UK) Limited, a
company formed under the laws of England and Wales that is a wholly-owned
subsidiary of the Company.

                  "Property" means real, personal or mixed property, tangible or
intangible.

                  "Protek Bridge Agreement" shall have the meaning set forth in
Section 3.8.

                  "Purchase Price" shall have the meaning set forth in Section
3.1.

                  "Quadrangle" shall have the meaning set forth in the fourth
introductory paragraph of this Agreement.

                  "Records" shall have the meaning set forth in Section 7.1(g).

                  "Restated Articles" shall have the meaning set forth in
Section 7.2(n)(ii).

                  "Restricted Business" shall have the meaning given to it on
Exhibit H hereto.

                  "Roll-Over Options" shall have the meaning set forth in
Section 7.2(n)(i).

                  "Securities Act" shall have the meaning set forth in Section
3.1.

                  "Sellers" shall have the meaning set forth in the first
introductory paragraph to this Agreement.

                  "Sellers' Related Indemnitees" shall have the meaning set
forth in Section 11.2.

                  "Sellers' Rep" means Beaumont.

                  "Selling Shareholders" shall have the meaning set forth in the
first introductory paragraph to this Agreement.

                  "Special Accounting Adjustment" shall have the meaning set
forth in Section 3.5(iv).

                  "Tax Contest" shall have the meaning set forth in Section
7.2(e)(v).

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                  "Tax Returns" means all written returns, declarations,
reports, forms, estimates, information returns and statements filed in respect
of any Taxes and supplied to any taxing authority in connection with any Taxes.

                  "Taxes" (or "Tax" where the context requires) means all
federal, national, state, county, local, foreign, transnational and other taxes
(including income, withholding, branch profits, capital, stamp, profits,
premium, estimated, excise, sales, use, occupancy, gross receipts, franchise, ad
valorem, severance, capital levy, production, transfer, withholding, employment,
unemployment compensation, social security, pension, value-added,
payroll-related and other governmental charges and assessments), whether or not
measured in whole or in part by net income, and, except insofar as the same is
attributable to the unreasonable delay of the Buyer or the Company after Closing
only, including deficiencies, interest, additions to tax or interest and
penalties with respect thereto.

                  "Total Cash Purchase Price" shall have the meaning set forth
in Section 3.1.

                  "Transaction Agreements" means (a) this Agreement, (b) the
Daleen Agreement, (c) the Investment Agreement, (d) the Protek Bridge Agreement,
and (e) the Transaction Support Agreement, together with each other Contract to
be entered into at Closing that is attached as an exhibit to any of the
foregoing.

                  "Transaction Expenses" shall have the meaning set forth in
Section 12.2(v).

                  "Transaction Support Agreement" means the Transaction Support
Agreement of even date herewith by and among the Company, the Buyer, Daleen,
Quadrangle, Behrman, SEF and the Sellers.

                  "Transfer Taxes" shall have the meaning set forth in Section
7.1(m).

                  "TUPE Regulations" means the Transfer of Undertakings
(Protection of Employment) Regulations 1981.

                  "UK GAAP" means generally accepted accounting principles in
the United Kingdom, as in effect from time to time, applied on a consistent
basis for the period involved. In the case of any reference to the financial
statements of the Company, references to compliance with UK GAAP shall also
include compliance with the accounting policies attached as Exhibit I hereto.

                  "VAT" shall have the meaning set forth in Section 4.9.

                  "Voting Agreement" shall have the meaning set forth in the
sixth introductory paragraph of this Agreement.

                  "Warburg Seller" means WPV and WPVI.

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<PAGE>

                  13.2. Interpretations.

                  (a) When the context in which words are used in this Agreement
indicates that such is the intent, words used in the singular shall have a
comparable meaning when used in the plural, and vice versa; pronouns stated in
the masculine, feminine or neuter shall include each other gender.

                  (b) Section and Schedule references are to this Agreement,
unless otherwise specified.

                  (c) The Section headings contained in this Agreement are
solely for the purpose of reference, are not part of the agreement of the
parties and shall not in any way affect the meaning or interpretation of this
Agreement.

                  (d) The term "including" is not limiting and means "including,
without limitation."

                  (e) Unless the context clearly requires otherwise, the term
"and" is not limiting and means "and/or."

                  (f) In the computation of periods of time from a specified
date to a later specified date, the word "from" means "from and including"; the
words "to" and "until" each mean "to but excluding", and the word "through"
means "to and including."

                  (g) Unless otherwise expressly provided herein, (i) references
to agreements (including this Agreement) and other contractual instruments shall
be deemed to include all subsequent amendments and other modifications thereto,
but only to the extent such amendments and other modifications are not
prohibited by the terms of this Agreement, and (ii) references to any statute or
regulation shall be construed as including all statutory and regulatory
provisions amending, replacing, supplementing or interpreting such statute or
regulation.

                  (h) This Agreement and the other agreements contemplated by
this Agreement are the result of negotiations among, and have been reviewed by
counsel to, the parties hereto and are the products of all the parties.
Accordingly, they shall not be construed against any party hereto merely because
of the nature or extent of such party's involvement in their preparation.

                  (i) "Dollars" or "$" means the currency of the U.S. that, as
at the time of payment, is legal tender for the payment of public and private
debts.

                  (j) The words "hereto," "herewith," "hereof," "hereby,"
"herein" and "hereunder" refer to this Agreement.

                  13.3. No Publicity. Neither any Seller nor the Company shall
issue any press release nor otherwise make any public announcement concerning
this Agreement or the transactions contemplated hereby without the prior written
approval of Buyer, which it may withhold in its reasonable discretion (it being
acknowledged and agreed that such discretion in approval may reasonably include
the effects of any such publicity on Daleen, including the

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<PAGE>

effects of the requirements of U.S. Federal securities laws and the costs and
administrative inconvenience which might be imposed by requiring parallel
announcements by Daleen). It is acknowledged and agreed that Daleen will
publicly announce the execution of this Agreement, the Daleen Agreement and the
Investment Agreement, and will make such other public filings in respect thereof
and of the transactions contemplated hereby and thereby as are required by law
or are necessary or appropriate in order to effect the transactions contemplated
hereby and thereby.

                  13.4 Notices. Any notice or other communication required or
which may be given hereunder shall be in writing and shall be delivered
personally, sent by facsimile transmission (provided the sender obtains paper or
printable confirmation of successful transmission but not otherwise), or by
overnight courier, certified, registered, or express mail, postage or fees
prepaid, and shall be deemed given when so delivered personally, sent by
facsimile transmission or by overnight courier or express mail service or, if
mailed, five (5) days after the date of mailing, as follows:

             if to Buyer, in care of:

                      Chief Executive Officer
                      Daleen Technologies, Inc.
                      902 Clint Moore Road
                      Boca Raton, Florida 33487
                      Facsimile:       (561) 999-8080

                      with a copy to:

                      Robert P. Zinn, Esq.
                      Kirkpatrick & Lockhart LLP
                      Henry W. Oliver Building
                      535 Smithfield Street
                      Pittsburgh, PA 15222
                      Facsimile:       (412) 355-6501

             if to the Company or any of the Company Subs (prior to Closing) to:

                      Protek Telecommunications Solutions Ltd.
                      1 York Road
                      Maidenhead
                      Berkshire
                      SL6 1SQ
                      United Kingdom
                      Attn:  Mr. Paul Beaumont
                      Fax:   44 1628 506 891

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<PAGE>

                      with a copy to:

                      Ashurst
                      Broadwalk House
                      5 Appold Street
                      London EC2A 2HA
                      United Kingdom
                      Attn:  Simon Beddow, Esq.
                      Fax:   +44 (0)20 7638 1112

             if to the Sellers to:

                      Mr. Paul Beaumont
                      c/o Protek Telecommunications Solutions Ltd.
                      1 York Road
                      Maidenhead
                      Berkshire
                      SL6 1SQ
                      United Kingdom
                      Attn:  Mr. Paul Beaumont
                      Fax:   44 1628 506 891

                  Any party may by notice given in accordance with this Section
13.4 to the other parties designate another address or Person for receipt of
notices hereunder.

                  13.5. Entire Agreement. This Agreement (including the
Schedules hereto) and the certificates executed in connection with the
consummation of the transactions contemplated hereby, together with the other
Transaction Agreements, embody the entire agreement and understanding of the
parties hereto with respect to the subject matter hereof and supersede all prior
agreements and understandings between the parties hereto.

                  13.6. Waivers and Amendments; Reliance on Sellers' Rep. This
Agreement may be amended, superseded or cancelled only by a written instrument
signed by Buyer, the Company and the Sellers. Any of the terms or conditions
hereof may be waived only by a written instrument signed by the party or parties
to be bound thereby. No delay on the part of any party in exercising any right,
power or privilege hereunder shall operate as a waiver thereof, nor shall any
waiver on the part of any party of any right, power or privilege hereunder, nor
any single or partial exercise of any right, power or privilege hereunder,
preclude any other or further exercise thereof or the exercise of any other
right, power or privilege hereunder. Buyer shall be entitled to rely fully and
without investigation on the instructions of the Sellers' Rep contemplated by
this Agreement, including all instructions with respect to the direction of
payments to Sellers to specified accounts and in respect of disputes regarding
the Closing Balance Sheet, notwithstanding any contradicting instructions that
may be delivered by or on behalf of the Company or any Seller, and the Sellers
shall jointly and severally indemnify, defend and hold Buyer harmless against
any and all Loss arising out of the instructions of the Sellers' Rep.

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<PAGE>

                  13.7. Binding Effect; Assignment. This Agreement shall be
binding upon and inure to the benefit of the parties hereto and their respective
successors, permitted assigns, legal beneficiaries and heirs. This Agreement and
any rights or obligations hereunder shall not be assignable or delegable by any
party hereto except with the prior written consent of the other parties hereto
(such consent to be within the absolute discretion of such parties) and except
that Buyer may assign its rights hereunder to any Affiliate thereof (provided
that if such Affiliate is to cease to be an Affiliate its rights under this
Agreement shall be transferred back to Buyer or an entity which at the date of
such transfer is then an Affiliate, such transfer to take place before the
transferor ceases to be an Affiliate). Except for Daleen, which shall be an
intended third party beneficiary of this Agreement, and as otherwise provided in
Section 11 with respect to the rights of Indemnified Parties, nothing in this
Agreement shall confer any rights upon any person or entity other than the
parties hereto and their respective successors, permitted assigns, legal
beneficiaries and heirs.

                  13.8. Counterparts. This Agreement may be executed in two or
more counterparts, each of which shall be deemed an original but all of which
together shall constitute one and the same instrument.

                  13.9. Governing Law, Jurisdiction. This Agreement shall be
governed by and construed in accordance with the laws of the State of New York
applicable to agreements made and to be wholly performed therein. The parties
hereby consent to the non-exclusive jurisdiction of the Federal or the New York
State courts located in the County of New York and agree that service of process
by certified mail, return receipt requested shall, in addition to any other
methods permitted by applicable Law, constitute personal service for all
purposes hereof, and waive any objections that they may have or may hereafter
have to the laying of the venue of any such proceeding brought in such a court
and any claim that any such proceeding brought in such court has been brought in
an inconvenient forum.

                  13.10. No Jury Trial. EACH PARTY HERETO HEREBY IRREVOCABLY AND
UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT IT MAY LEGALLY AND EFFECTIVELY DO
SO, TRIAL BY JURY IN ANY SUIT, ACTION OR PROCEEDING ARISING UNDER THIS
AGREEMENT.

                            [SIGNATURE PAGE FOLLOWS]

                                     69

<PAGE>

                  IN WITNESS WHEREOF, the parties hereto have executed this
Stock Purchase Agreement on the date first above written.

                           DALEEN HOLDINGS, INC.

                           By:/s/ Gordon Quick
                              ------------------------------------------
                              Name: Gordon Quick
                              Title:  Chief Executive Officer

                           PROTEK TELECOMMUNICATIONS SOLUTIONS LTD.

                           By: /s/ P.A. Beaumont
                              ------------------------------------------
                              Name: P.A. Beaumont
                              Title: CEO

                           /s/ P.A. Beaumont
                           ----------------------------------------------
                           Paul A. Beaumont

                           /s/ Geoff Butcher
                           ----------------------------------------------
                           Geoff Butcher

                           /s/ Ian Watterson
                           ----------------------------------------------
                           Ian Watterson

                           /s/ Michael White
                           ----------------------------------------------
                           Michael White

                           /s/ Michael Kersten
                           ----------------------------------------------
                           Michael Kersten

                           /s/ Barbara Kalinowska
                           ----------------------------------------------
                           Barbara Kalinowska

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