Document:

Exhibit 59 - Berryman Amended Agreement

Exhibit 59

January 10, 2012

Donald B. Berryman
635 Falls Lake Drive
Alpharetta, GA  30022

Re:  Amended and Restated Executive Agreement
Dear Don, 
This letter (this “Agreement”) sets forth the terms and conditions upon which Sitel Operating Corporation (the “Company”) offers to employ you in the position as set out in the attached Schedule A, and shall be effective as of January 1, 2012 when you sign and return it.
1.Duties, Responsibilities, Term and Compensation
Your job title, compensation, other current benefits, the Term (defined in Schedule A) and additional details are more fully set forth in Schedule A.  Additionally, you should receive an annual performance review, which will include a discussion of your present compensation package.
2.    Termination
You agree that this Agreement and your employment by the Company shall immediately terminate upon your death, and may otherwise be terminated by:
		
	(a)
	the Company, at any time Without Cause (as defined below);

		
	(b)
	the Company, at any time for Cause (as defined below); 

		
	(c)
	the Company, at the time of the determination of your Disability (as defined below);

		
	(d)
	you for Good Reason (as defined below); or

		
	(e)
	you for any other reason.

Other than with respect to the Severance Payment provided in Section 4 or otherwise as limited by applicable law, you agree that you (and your estate, if applicable) shall have no claim whatsoever against the Company or any other person for damages, remuneration or otherwise arising out of or relating to any termination of your employment by the Company.  

You specifically agree to execute and deliver appropriate resignations from all offices and positions with the Company and any other subsidiary of the Company, if any, when requested by the Company following any termination of your employment by the Company.
3.    Definitions
For the purposes of this Agreement, the following terms have the meaning set out below; provided, that terms defined on Schedule A have the meaning set forth therein.
“Cause” means your: (a) material breach of this Agreement or any other written agreement between you and the Company that is not otherwise cured within thirty (30) days after the Company delivers written notice of such breach to you; (b) commission of any dishonest act, fraud, embezzlement, bribery, material false or misleading statement, extortion or theft involving the business of the Company; (c) conviction, whether following trial or by plea of guilty or no contest, to any felony or any other crime involving moral turpitude, dishonesty, fraud, embezzling, bribery, material false or misleading statements, extortion or theft; (d) your material breach of any prohibition or restriction in applicable securities laws regarding “insider trading” or similar matters; (e) engaging in any act or making any statement, which materially impairs, impugns, denigrates, disparages or negatively reflects upon the name, reputation or business interests of the Company; or (f) commission or omission of an act that is designated as grounds for termination in the Associate Handbook (as described below).
“Competitive Business” means Convergys Corporation, Teleperformance SA, TeleTech Holdings, Inc., Sykes Enterprises, Inc., Stream Global Services, Alorica, NCO Group, Inc., Affiliated Computer Services, Inc. (ACS), a Xerox company, West Corporation, and Arise and their direct and indirect subsidiaries and affiliates.
“Date of Termination" means the date you and the Company reasonably anticipate that (i) you will not perform any further services for the Company or any other entity considered a single employer with the Company under Section 414(b) or (c) of the Internal Revenue Code (the "Employer Group"), or (ii) the level of bona fide services you will perform for the Employer Group after that date will permanently decrease to less than 50% of the average level of bona fide services performed over the previous 36 months (or if shorter over the duration of service).   For this purpose, service performed as an employee or as an independent contractor is counted, except that service as a member of the board of directors of an Employer Group entity is not counted unless termination benefits under this Agreement are aggregated with benefits under any other Employer Group plan or agreement in which you also participate as a director.  You will not be treated as having a termination of your employment while you are on military leave, sick leave or other bona fide leave of absence if the leave does not exceed six months or, if longer, the period during which you have has a reemployment right under statute or contract.  If a bona fide leave of absence extends beyond six months, your employment will be considered to terminate on the first day after the end of such six month period, or on the day after your statutory or contractual reemployment right lapses, if later.  The Company will determine when your Date of Termination occurs based on all relevant facts and circumstances, in accordance with Treasury Regulation Section 1.409A-1(h), including 1.409A-1(h)(4) regarding whether an asset sale results in termination of your employment hereunder.

"Good Reason" means (a) the Company's material breach of this Agreement; or (b) the Company's failure to pay you on a timely basis any compensation or benefits due and payable hereunder.   In each case, you must give the Company written notice of the breach within ninety (90) days of the initial existence of the condition, and the Company must have failed to remedy the condition within 30 days of receipt of the notice before you may 

terminate and have such termination be for Good Reason. 

“Outstanding Amounts” means the aggregate of: (a) any accrued but unpaid portion of your Base Salary (i.e., the amount due for employment through the Date of Termination, but in no event to be construed as including any period beyond the Date of Termination), including accrued vacation pay; (b) any declared (and supported by written documentation in accordance with Company policy) but unpaid portion of your bonus; and (c) any reimbursement of expenses properly incurred in the course of your employment by the Company.

“Severance Payment” means: (a) an aggregate of 12 months of your Base Salary to be paid as liquidated damages regardless of the time remaining before the expiration of the Term and (b) an amount equal to the  premium for health insurance (e.g., medical, dental, etc.) to continue coverage under the Company’s group health insurance plans as provided by COBRA for up to a full year following the Date of Termination, provided, however, such amount shall not exceed $500.00 per month and you remain eligible for continuation coverage as provided by COBRA.

“Without Cause” means termination by the Company for any reason not included as "Cause" above, other than termination due to your Disability or death. 
4.    Termination Entitlements
If your employment is terminated under Section 2 of this Agreement, you shall be entitled to the Outstanding Amounts.  If your employment is terminated pursuant to Subsection 2(a) or 2(d), the Company shall also pay you the Severance Payment.  The Severance Payment, if any, will be paid out to you pro rata on the Company's regular paydays over the course of the twelve (12) month period beginning on the Date of Termination and in such amounts as you would have otherwise received if you were still employed by the Company and receiving your Base Salary.  For the sake of clarity, your COBRA rights, if any, will commence effective as of the Date of Termination, and not at the conclusion of the payment of the Severance Payment.  If your employment hereunder terminates or is terminated by you for any reason other than Good Reason, or by the Company for any reason other than Without Cause (including by reason of your death or Disability), you shall not be entitled to the Severance Payment, any payment in lieu of notice of termination or any similar payment in respect of such termination other than Outstanding Amounts payable to you up to the Date of Termination.  Following your termination, in no event shall you receive any amount from the Company in excess of the aggregate of the Outstanding Amounts and the Severance Payment.
Notwithstanding anything herein to the contrary, if you are a "specified employee" within the meaning of Treasury Regulation Section 1.409A-1(i) (or any successor thereto) on your Date of Termination, any Severance Payment that is in excess of the amount that qualifies as separation pay under Treasury Regulation Section 1.409A-1(b)(9) shall not begin to be paid 

until six months after your Date of Termination, and at that time, you will receive in one lump sum payment all of the Severance Payment that would have been paid to you during the first six months following your Date of Termination.  The Company shall determine, consistent with any guidance issued under Code Section 409A, the portion of Severance Payments that are required to be delayed, if any.
Except as otherwise explicitly stated in this Agreement, any benefits to which you or your beneficiaries may be entitled under any benefit plans in which you participate by reason of your employment with the Company shall be determined as of the Date of Termination in accordance with the terms of such plans, and you and your beneficiaries shall cease to accrue any benefits under such benefit plans from and after the Date of Termination.
To the fullest extent not otherwise limited by statute, you agree that the amounts payable pursuant to this Section 4, upon termination of this Agreement and your employment hereunder shall: (a) be reduced by the amount of any payments that the Company is obligated to make to you by reason of such termination pursuant to applicable employment standards legislation; and (b) be conditioned on your executing a general mutual release (the “Release”), in form and substance acceptable to the Company, of all liability against the Company, and your compliance with Section 5.  The Release shall be delivered to the Company on the date set by the Company, which shall be no later than 45 days following your Date of Termination, and the Release will be delivered by the Company to you at least 21 days before the deadline set for its return.  If you do not return the signed Release by the date set by the Company, you will forfeit the Severance Payment.  Any severance pay that is delayed due to the release requirement shall be paid immediately following receipt of the Release and no later than 60 days after termination, provided that if such 60 day period spans two calendar years, the payment will be made in the second calendar year.  Installment payments of severance pay shall be treated as a series of separate payments. 
5.    Confidentiality, Non-Competition and Non-Solicitation
The Company agrees to provide you with confidential, proprietary, and trade secret information belonging to the Company.
		
	(a)
	Acknowledgement.  You acknowledge and agree that:

		
	(i)
	in the course of performing your duties and responsibilities during your employment with the Company, the Company shall give you access to and you will be entrusted with detailed confidential or proprietary information and trade secrets concerning the Company and its current or future subsidiaries, affiliates or associates (the “Confidential Information”) the disclosure of any of which to competitors of the Company or to the general public, or the use of the same by you outside your employment with the Company, would be highly detrimental to the interests of the Company and may result in irreparable injury to the 

Company, which could not be adequately compensated by monetary damages;
		
	(ii)
	in the course of performing your duties and responsibilities hereunder, you will be a representative of the Company and its subsidiaries to third parties, and, as such, you will have significant responsibility for maintaining and enhancing the goodwill of the Company and such subsidiaries with such parties;

		
	(iii)
	as a representative of the Company, you owe fiduciary duties to the Company, including to act in the best interests of the Company; and

		
	(iv)
	the right to maintain the confidentiality of the Confidential Information, the right to preserve the goodwill and business advantage of the Company and the right to the benefit of any relationships with third parties that have developed by virtue of your employment hereunder constitute proprietary rights of the Company, which it is entitled to protect.

In acknowledgement of the matters described above and in consideration of the Company providing you with access to the Confidential Information, the Company’s obligation to make the Severance Payment if you are terminated Without Cause or with Good Reason and provide other benefits to be received by you pursuant to this Agreement, you agree to comply with the covenants and restrictions set out in this Section 5.
		
	(b)
	Confidential Information.  You agree that during the Term and at all times after the Date of Termination you shall maintain the confidentiality of the Confidential Information and will not use any of the Confidential Information for your own purposes, or for any purpose other than those of the Company until the date, if any, on which: (i) the relevant information becomes available to the public or is made available to you from a source that is not bound by an obligation of confidentiality to the Company, its subsidiaries, affiliates or associates; or (ii) you are required to disclose such information by any court or governmental or regulatory authority of competent jurisdiction (in which case you shall be entitled to disclose or make use of such information only to the extent you are so required).  

		
	(c)
	Non-Solicitation.  You shall not, without the specific prior written consent of the Company, during the Term and for a period of two (2) years after the Date of Termination, either directly or indirectly, on your own behalf or on behalf of, or in partnership, jointly or in conjunction with, any other person, (i) solicit for employment, employ the services of or take any action to entice away or cause the termination of employment of, any person employed by or otherwise 

providing services to the Company or its direct or indirect subsidiaries or affiliates on a full-time or part-time basis, or (ii) approach, solicit or accept business from any customer of the Company in direct or indirect competition with the Company or any of its direct or indirect subsidiaries or affiliates.
		
	(d)
	Non-Competition.  The purpose of this Subsection 5(d) is to protect the Confidential Information and to protect the Company from loss of goodwill and business advantage.  For so long as you remain employed hereunder and for a period of one (1) year following the Date of Termination, you shall not, either individually or in partnership or jointly or in conjunction with any other person, as principal, agent, shareholder or in any other capacity whatsoever, directly or indirectly carry on or be engaged in or concerned with or have any ownership or other interest in, or advise, lend money to, guarantee the debts or obligations of, or permit your name or any part thereof to be used or employed by or associated with, any Competitive Business; provided that nothing contained herein shall prevent you from owning not more than 1% of any publicly traded class of shares of any company or from acting in any capacity on behalf of the Company or any of its subsidiaries.  Notwithstanding the foregoing, if your employment is terminated by the Company without Cause or you terminate for Good Reason (i) the term Competitive Business as used in the immediately foregoing sentence shall mean only Convergys Corporation, Teleperformance SA, TeleTech Holdings, Inc., Sykes Enterprises, Inc. and NCO Group, Inc. and their direct and indirect subsidiaries and affiliates, and (ii) you may opt not to receive any portion of the Severance Payment and void the prospective application of this Subsection 5(d),

		
	(e)
	Return of Materials.  All files, forms, brochures, books, materials, written correspondence, memoranda, documents, manuals, computer disks, software products and other data (including financial and other information) pertaining to the Company or its subsidiaries, affiliates or associates that may come into your possession or control shall at all times remain the property of the Company.  Upon termination of your employment hereunder for any reason, you agree to immediately deliver to the Company all such property in your possession or directly or indirectly under your control.  You agree not to make, for your personal or business use or that of any other party, reproductions or copies of any such property or other property of the Company or its subsidiaries, affiliates or associates.

		
	(f)
	Advice to Future Employers.  For a period of two (2) years after the Date of Termination, if you, in the future, seek or are offered employment by another company, firm or person, you shall provide a copy of this Section 5 to the prospective employer prior to accepting employment with that prospective employer, but only if the prospective employer is in a Competitive Business.

		
	(g)
	Cooperation.    You agree to cooperate fully with the Company, its attorneys and representatives, in any litigation or administrative proceeding which the Company prosecutes or must defend in the future. You agree that you will not voluntarily cooperate with any person or entity pursuing any legal claim against the Company and you will not voluntarily provide information to any person or entity pursuing or investigating any legal claim against the Company unless subpoenaed or otherwise required by law to do so.  You agree to provide the Company timely notice of any such subpoena or requirement. Nothing in this paragraph or this Agreement will alter in any way your duty to provide truthful testimony when subpoenaed or when otherwise required by law or when interviewed by regulatory agencies.  Under this Agreement you have an affirmative duty to cooperate with regulatory agencies when legally required to do so, and nothing in this Agreement restricts your right to have private counsel.  You agree that you will voluntarily cooperate with the Company's defense of any claim brought against the Company and about which you have knowledge as a result of your employment or performance of job duties while employed with the Company, including but not limited to meeting with counsel representing the Company in such defense and providing relevant and truthful information to such counsel without additional remuneration.  You further agree to be reasonably available to respond to any questions relating to Company activities, transactions or compliance matters occurring during your employment.  Such cooperation shall include, but not necessarily be limited to, making yourself available at reasonable times and locations to be interviewed by representatives of  the Company and to be a witness, either by deposition or at trial, in any such litigation.

		
	(h)
	Reasonable and Necessary Restrictions.  You acknowledge that the restrictions contained in this Section 5, in view of the nature of the business in which the Company is engaged, are reasonable and necessary in order to protect: (i) the Confidential Information; (ii) the Company from loss of goodwill and business advantage; and (iii) other legitimate business interests of the Company.  You further acknowledge that any violation of this Section 5 will result in irreparable injury to the Company.  In the event of a breach or a threatened breach by you of this Section 5, the Company is entitled to an injunction restraining you from the commission of the breach and to recover its attorneys’ fees, costs and expenses related to the breach or threatened breach.  Nothing in this Section 5 may be construed as prohibiting the Company from pursuing any other remedies available to it for such breach or threatened breach, including recovery of money damages.

		
	(i)
	Construction.  If any provision of this Agreement, including any provision of this Section 5, is invalid in part or in whole it will be deemed to have been amended, whether as to time, area covered or otherwise, as and to the extent required for its validity under applicable law and, as so amended, will be enforceable.  The parties will execute all documents necessary to evidence 

such amendment.
		
	(j)
	Consideration.  The specific consideration for the covenants and agreements contained in the provisions of this Section 5 are: (i) your employment with the Company; (ii) the Company’s grant of access to the Confidential Information; and (iii) the Company’s obligation to make the Severance Payment if you are terminated Without Cause or for Good Reason; any one of which in and of themselves is specifically recognized and agreed to by you to be adequate and sufficient consideration for the enforcement and validity of the provisions of this Section 5, including, without limitation, the survival of said provisions pursuant to Section 13(f).  You agree that if you are used, employed by or associated with any Competitive Business within 12 months following your Date of Termination, that you will not be entitled to receive the Severance Payment and will be required to repay a proportional amount of the Severance Payment for any period in which you were used, employed by or associated with any Competitive Business.   

6.    Developments/Improvements
All ideas, inventions, trademarks, works of authorship and other developments or improvements thereto, conceived by you, alone or with others, during the Term, whether or not during working hours, that are within the scope of the Company’s business operations or that relate to any Company work or projects, are the exclusive property of the Company.  You agree to assist the Company, at its expense, to obtain patents or copyrights on any such patentable or copyrightable ideas, inventions, works of authorship and other developments, and agree to execute all documents necessary to obtain such patents or copyrights in the name of the Company.
7.    Pre-existing Intellectual Property
Any intellectual property developed or created by you prior to the commencement of employment with the Company that is necessary for the performance of your responsibilities is set forth on Schedule B (“Pre-existing Works”).  You hereby grant the Company a non-exclusive, worldwide, royalty-free, perpetual, sub-licensable and transferable right and license to exploit, exercise, use, reproduce, copy, modify and enhance such Pre-existing Works (the “Pre-existing Works License”).  You further agree that following the Company’s request, given at any time and from time to time, you shall execute all documents necessary to evidence the existence of such Pre-existing Works License.  To preclude any possible uncertainty, you have set forth on Schedule C attached hereto a complete list of all other intellectual property, if any, that you have, alone or jointly with others, conceived, developed or reproduced to practice or caused to be conceived, developed or reduced to practice, prior to the commencement of employment with the Company that you consider to be excluded from the definition of Pre-existing Works and that you wish to have excluded from the scope of the Pre-existing Works License granted herein.

8.    Repayment of Advances/Overpayment of Benefits
You agree in the event you owe the Company any sum of money at the time you cease to be actively employed by the Company, the Company may deduct the sum owed by you from any compensation due to you In addition, to the extent permitted by law, you agree to allow the Company to deduct from your wages or other amounts due to you, any overpayments or unearned benefits, including, but not limited to, a deduction for paid time off, or tuition reimbursement made to or advanced to you by the Company.  In each case, the deduction shall be made at the time the compensation due you is scheduled to be paid, but no deduction shall be made from payments considered deferred compensation under Code Section 409A if such deduction would violate Code Section 409A.  Notwithstanding the foregoing, and for greater clarity as expressed elsewhere in this Agreement, the Company shall not be entitled to deduct from your wages or other amounts due to you for any amounts otherwise owed by you as a result of the Stock Loan.  
9.    Prior Employment
You acknowledge that you will comply with any enforceable agreement or obligations that you may have to any third party, and that you are not limited in your ability to perform the essential functions of your job by disability, order, judgment, or decree of any court or governmental agency.  In performing services for the Company, you agree not to disclose or use any trade secret, confidential, or proprietary information belonging to any third party including but not limited to previous employers, and you hereby agree to indemnify and hold the Company harmless from any and all expenses, losses or damages it may incur, including, but not limited to, all expenses of defense and attorneys’ fees, caused by reason of your failure to comply with this obligation.
10.    Condition of Employment
You understand that this Agreement is being entered into as consideration of your employment with the Company.  You have discussed this Agreement with your legal advisor and understand that it places certain restrictions on your future employment and business activities outside the Company.
11.    Arbitration
The parties specifically agree that any controversy, claim, or dispute arising out of this Agreement or any alleged breach hereof shall be resolved exclusively by arbitration.  Any such arbitration shall take place in Nashville, Tennessee and be administered by American Arbitration Association (“AAA”) in accordance with the provisions of the Federal Arbitration Act and the Commercial Rules of AAA, except that the parties shall be entitled to make an oral presentation at a final hearing and each party shall have the right to conduct limited discovery (collectively, the “Rules”).  Such discovery shall entitle each party to: (i) the production of and reasonable access to relevant documents and other information; and (ii) 

depose up to three witnesses.  The Parties may modify the Rules by any other instructions that they agree upon at any time prior to the resolution of the dispute subject to the arbitration.   
As soon as a demand for arbitration is made by either party, AAA shall proceed to provide a list of arbitrators from which the parties shall select a panel of three (3) neutral arbitrators in accordance with the Rules.  If the parties are unable to select any of the arbitrators necessary, the AAA shall select some or all of the arbitrators pursuant to the Rules. 
The arbitration panel shall render a full, complete, conclusive, and binding resolution of the dispute.  The arbitration award shall assess all reasonable attorneys’ fees and costs, including the cost of the arbitration and the arbitrators’ compensation against the losing party. The arbitration panel will have no authority to award punitive or exemplary damages.  Judgment on the award may be entered in any court having jurisdiction thereof.   
12.    Handbook Acknowledgement
You understand that the Company’s Associate Handbook, as it may be amended, is available on the Company intranet and it is your responsibility to familiarize yourself with the handbook and observe the procedures in it because it contains additional conditions applicable to your continued employment by the Company.  
13.    General
		
	(a)
	Notice. Any notice or other communication to be given in connection with this Agreement shall be in writing and may be given by personal delivery or facsimile transmission addressed to the recipient as follows:

		
	(i)
	if to you:

Donald B. Berryman
635 Falls Lake Drive
Alpharetta, GA  30022
		
	(ii)
	if to the Company:

Sitel Operating Corporation
3102 West End Avenue, Suite 1000
Nashville, Tennessee 37203
Attn:  President & Chief Executive Officer
Fax: (615) 301-7183

or such other address or fax number as may be designated by notice by either party to the other.  Any notice or other communication given by personal 

delivery or facsimile shall be conclusively deemed to have been given on the day of actual delivery or transmission thereof.
		
	(b)
	Modification, Amendment and Waiver.  No modification, amendment or waiver of any of the provisions of this Agreement shall be effective unless in writing and signed by the party to be bound thereby.  A waiver of any provision of this Agreement by either party shall not be construed as a waiver of a subsequent breach or failure of the same provision, or a waiver of any other provision.

		
	(c)
	Entire Agreement.  This Agreement constitutes the entire Agreement between the parties and supersedes all prior discussions, understandings and arrangements between the parties in respect thereof.  For purposes of clarity, this Agreement replaces and supersedes, in its entirety, any prior employment agreement between you and the Company.

		
	(d)
	No Assignment.  This Agreement shall inure to the benefit of and be binding upon your heirs, executors, administrators and legal personal representatives and the successors and assigns of the Company.  This Agreement is personal to you and may not be assigned by you.

		
	(e)
	Severability.  The invalidity or unenforceability of any provision or part of any provision of this Agreement shall not affect the validity or enforceability of any other provision or part thereof and any such invalid or unenforceable provision or part thereof shall be deemed to be severable, and no provision or part thereof shall be deemed dependent upon any other provision or part thereof unless expressly provided for herein.

		
	(f)
	Survival.  The provisions of Sections 3, 4, 5, 6, 7, 8, 11, 12, and 13 shall survive any termination of this Agreement.

		
	(g)
	Acknowledgement of Understanding.  You acknowledge that you: (i) have had sufficient time to review and consider this Agreement thoroughly; (ii) have read and understand the terms of this Agreement and your obligations hereunder; (iii) have obtained independent legal advice concerning the interpretation and effect of this Agreement; and (iv) you have entered into this Agreement voluntarily and without any pressure. 

		
	(h)
	Interpretation.  In this Agreement, unless a clear contrary intention appears:  (a) the singular number includes the plural number and vice versa; (b) reference to any agreement, document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof; (c) “hereunder,” “hereof,” and words of similar import shall be deemed references to this Agreement as a whole and not any particular Section or other provision hereof; (d) “including” 

means including without limiting the generality of the description preceding such term; (e) “or” is used in the inclusive sense; and (g)  the headings of Sections and Subsections in this Agreement are provided for convenience only and will not affect its construction or interpretation.  This Agreement was negotiated by the parties with the benefit of legal representation, and any rule of construction or interpretation otherwise requiring this Agreement be construed or interpreted against any party shall not apply to any construction or interpretation hereof.  The Company and you agree and confirm that this Agreement is intended by both parties to provide for compensation that is exempt from Code Section 409A as separation pay (up to the Code Section 409A limit) or as a short term deferral, and to be compliant with Code Section 409A with respect to additional severance compensation and bonus compensation. This Agreement shall be interpreted, construed, and administered in accordance with this agreed intent, provided that the Company does not promise or warrant any tax treatment of compensation hereunder.  This Agreement shall not be amended or terminated in a manner that would accelerate or delay payment of severance pay or bonus pay except as permitted under Treasury Regulations under Code Section 409A.
		
	(i)
	Incorporation of Schedules.  The schedules identified in this Agreement are incorporated herein by reference and made a part hereof.  

		
	(a)
	Choice of Law.  This Agreement will be governed by and construed in accordance with the laws of the State of Tennessee, without reference to the principles of conflict of laws.

If the foregoing is in accordance with your understanding, kindly confirm your acceptance and agreement by signing where indicated below and returning a signed copy of this Agreement to the Company, which will thereupon constitute a binding and enforceable agreement between you and the Company.
Sincerely,
Sitel Operating Corporation

/s/ Dagoberto Quintana
Dagoberto Quintana 
President & Chief Executive Officer

/s/ Donald B. Berryman                        1/10/2012

Donald B. Berryman                            Date

Schedule A

		
	Position:
	President - Americas

		
	Term:
	Three (3) years from the date of execution of this Agreement. If either party does not give written notice of an intent to terminate this Agreement at least ninety (90) days before the expiration of the Term, this Agreement shall be automatically renewed for successive one-year period(s) until such notice is properly given.  

		
	Reports to:
	President & Chief Executive Officer

		
	Effective Date:
	January 1, 2012

		
	Status:
	Exempt; Full-time

		
	Performance:
	You agree to perform the duties that are customary for the position and such other duties that are designated periodically by the executive to whom you report.  You agree to devote your full professional time and effort to the performance of such duties, and you agree that you will not, without the Company's written consent, engage in any other business activities that require your services.  

		
	Base Salary:
	$450,000 per annum - (While the Company currently pays base salary on a bi-weekly basis, the Company reserves the right to change the frequency with which it pays all of its employees.)

		
	Signing Bonus:
	 $550,000 (the “Signing Bonus”) payable $100,000 in the payroll disbursement paid for the period ended January 7, 2012, $225,000 in the payroll disbursement paid for the period ended March 3, 2012, and $225,000 in the payroll disbursement paid for the period ended April 14, 2012.  Employee agrees that if Employee terminates his employment with the Company without Good Reason, or the Company terminates Employee’s employment with Cause, in each case, on or prior to December 31, 2012, then Employee shall only be entitled to receive and retain a portion (the “Earned Signing Bonus”) of the Signing Bonus equal to the sum of the product of $550,000 multiplied by a fraction, the numerator of which shall be the number of days elapsing from and including January 1, 2012 through the effective date of his termination, and the denominator of which shall be 365.  Employee agrees he shall forfeit any portion of the Signing Bonus remaining unpaid as of the effective date of his termination and shall repay the Company the difference (if positive) between the amount of Signing Bonus payments he has actually received through the effective date of his termination and the amount of the Earned Signing Bonus.  Repayment shall be made promptly following termination and in any event no later than 120 days after the effective date of termination, and the Company may offset other compensation owed Employee under paragraph 8 of this Agreement against the repayment obligation.

		
	RSUs:
	Upon approval by the Board of Directors of SITEL Worldwide Corporation of a new long term incentive plan, Employee shall be eligible to participate in such 

plan on terms commensurate with his position and base salary and targeted MIP compensation and otherwise on terms and conditions determined by the Board of Directors of SITEL Worldwide Corporation or its Compensation Committee. 
		
	MIP:
	Employee shall be eligible to participate in the Company’s annual global management incentive plan or equivalent plan (the “MIP”) as in effect from time to time, subject to the unqualified discretion of both the Chief Executive Officer and the Board of Directors or Compensation Committee of the Company’s indirect parent entity, SITEL Worldwide Corporation or its successor.  Employee’s targeted MIP payment shall be $600,000 per annum, and award shall be based on achieving Company and individual goals, as established in writing and signed as agreed to by the President and Chief Executive Officer.  

		
	Associate Benefits:
	There are no changes to your current benefits eligibility.  During the Term, you will be eligible to participate in the Company’s comprehensive benefits package pursuant to the Company’s then current policy that makes such plans available to its associates on a cost-shared basis, and which plans are designed with the intent to give you choices depending on your personal situation.  Included in the benefits package are items such as medical insurance, dental insurance, associate life insurance/accidental death and dismemberment insurance, 401(k) plan, short and long-term disability plans, flexible spending accounts and paid holidays.  You will be eligible to accrue up to twenty-four (24) paid vacation days for each calendar year; vacation shall be provided in accordance with Sitel’s general policies related to vacation.     

Expense
		
	Reimbursement:
	You will be expected to travel domestically and internationally as needed.  The expenses associated with any such travel shall be borne by the Company in accordance with its then current policy. 

		
	Housing Allowance:
	If required, the Company will also provide you a corporate housing allowance of up to $3,000 per month.Exhibit 66 - Barker Agreement

Exhibit 66

Employment Agreement (“Agreement”)

Between

Sitel New Zealand, Limited

And

Steve Barker

(the "parties")

		
	1.
	DEFINITION

		
	1.1
	In this Agreement:

"Sitel" means Sitel New Zealand, Limited and its related bodies corporate globally.

		
	2.
	THE DUTIES, FUNCTIONS, AND RESPONSIBILITIES OF YOUR JOB

Position

		
	2.1
	You are employed as General Manager of Asia-Pacific.  This is not a Sitel New Zealand position but a regional position responsible for the Asia Pacific Region. 

		
	2.2
	Your duties, functions and responsibilities in this job are currently as set out in the Position Description for the role (attached).  This Position Description may be altered and amended from time to time by Sitel to reflect changes and developments in Sitel's business. If so your duties, functions and responsibilities will be clarified with you from time to time by Sitel or its nominated representative.  You may also be required to perform other duties, functions and responsibilities from time to time, so long as they are within the scope of your skills and capabilities.

		
	3.
	THE LOCATION OF YOUR EMPLOYMENT

		
	3.1
	Your Position is currently located in Auckland, New Zealand.  

		
	3.2
	You will travel to (at Sitel's expense) and work at such other locations as Sitel may reasonably require from time to time.

		
	4.
	THE COMMENCEMENT AND DURATION OF YOUR EMPLOYMENT

		
	4.1
	This contract recognizes that your employment with Sitel New Zealand, Limited commenced in 1998 and will continue on an ongoing basis unless terminated in accordance with this Agreement.

		
	5.
	YOUR NORMAL (ORDINARY) HOURS OF WORK

		
	5.1
	You are employed on a full time basis. This means that your ordinary hours of work will be during normal business hours and at such other times as may reasonably be required.

		
	6.
	YOUR SALARY AND BENEFITS

Salary

		
	6.1
	Your base salary is as specified in the attached Remuneration Schedule.

Superannuation and Other Benefits

		
	6.2
	Your benefits are set out in the attached schedule.  

Frequency and Method of Payment

		
	6.3
	You will be paid in accordance with Sitel’s usual payroll schedule.  Payment will be by way of automatic payment to your nominated bank account. Sitel reserves the right to change the frequency and/or day of payment to accommodate payroll and bank processing requirements.

Deduction by Sitel

		
	6.4
	You agree in the event you owe Sitel  any sum of money at the time you cease to be actively employed by Sitel, Sitel may deduct the sum owed by you from any compensation due to you.   

		
	6.5
	In addition, you consent, under the Wages Protection Act 1983, to Sitel deducting from your wages or other amounts due to you at any time, any overpayments or unearned benefits, including, but not limited to,  deduction for paid time off, or tuition reimbursement made to or advanced to you by Sitel.  

		
	7.
	COMMISSIONS

		
	7.1
	You will not demand, claim or accept any fee, gratuity, commission or other benefit from anybody else other than Sitel in payment for anything concerned with your duties, functions, and responsibilities (except with the prior written consent of Sitel).

		
	8.
	RECEIVING AND TAKING LEAVE

Annual Leave

		
	8.1
	You will continue to be entitled to four weeks paid annual leave at the end of each year of your employment with Sitel (Payment for this leave will be calculated in accordance with the Holidays Act 2003 and any amendments to the Act).

		
	8.2
	Where possible annual leave should be taken by mutual agreement. Where mutual agreement cannot be reached, Sitel will determine when annual leave will be taken and give 14 days’ notice of the requirement to do so. You will be expected to use annual leave within twelve months of the date of entitlement.

		
	8.3
	You may by mutual agreement take an agreed portion of your annual leave holiday entitlement in advance. Only days that have actually accrued or have become entitled can be taken as paid leave.

Public or Statutory Holidays

		
	8.4
	Public Holidays will generally be observed on the days set out in the Holidays Act 2003, except that you and Sitel may agree that some other day or days will be observed as Public Holidays. Your entitlements regarding Public Holidays are as set out below:

		
	a.
	You are required to work on a Public Holiday - From time to time you may be required to work on a Public Holiday because it is a normal day of work. The Holidays Act 2003 requires that payment for any actual hours worked on a Public Holiday will be at a rate of time and a half of your relevant daily pay. In addition you will be entitled to an 

alternative holiday of 1 day paid at the relevant daily pay for the day on which the alternative holiday is taken.

		
	b.
	You are not required to work on a Public Holiday, but it is a normal day of work - When you are not required to work on a Public Holiday that would otherwise be a normal working day for you, you will be paid your relevant daily pay for that day.

		
	c.
	Alternative Holidays - Alternative Holidays will be taken at a mutually agreed time whenever possible. Where mutual agreement cannot be reached the alternative holiday will be taken in accordance with the Holidays Act 2003.

Sick Leave

		
	8.5
	Sitel provides sick leave in accordance with the Holidays Act 2003 and the terms and conditions set out in Sitel’s sick leave policy.

Bereavement Leave

		
	8.6
	You continue to be eligible for Bereavement Leave as determined by the Holidays Act 2003.

Other Leave

		
	8.7
	Sitel provides for a variety of other leave situations. In many cases some or all of this leave will be paid. In other cases you may be able to take leave without pay and/or annual leave. For further details, please refer to "Parachute" 

		
	9.
	REDEPLOYMENT OR SECONDMENT

		
	9.1
	Sitel's business is always developing and changing in response to the needs of our customers and prospective customers. Flexibility in what we do, and who does it, is critical to our success.

		
	9.2
	Because of this, from time to time Sitel may redeploy or second you to another position within Sitel for which you have the appropriate qualifications, experience, and competencies (“assignment”). Any assignment will be on terms and conditions of employment which are generally similar or generally no less favorable than your current terms and conditions, or on terms and conditions mutually agreed by the parties.

		
	9.3
	An assignment made in accordance with this clause does not constitute a termination of your employment, and therefore you will not be entitled to any compensation as a result, other than normal expenses associated with any such redeployment or secondment in accordance with Sitel's policies and procedures.

		
	10.
	SUBSEQUENT POSITIONS AND CHANGED DUTIES, FUNCTIONS AND RESPONSIBILITIES

		
	10.1
	Unless otherwise agreed between Sitel and you, the terms and conditions of employment contained in this Agreement apply to you in any subsequent position you are appointed to as an employee of Sitel (or its related bodies corporate), or if your duties, functions and responsibilities are changed from time to time.

		
	11.
	GENERAL OBLIGATIONS

Other Business Activities

		
	11.1
	You will devote the whole of your working time to your employment by Sitel. For this reason, together with the need to protect Sitel's commercial interests, you will not engage in any other business activities without Sitel's prior written consent.

Health and Safety

		
	11.2
	You will comply with all of Sitel's health and safety policies and practice guidelines (as notified to you from time to time). You will report promptly to Sitel any accident, damage to equipment, or any actual or potential hazard. You will take all practicable steps to ensure your own safety at work, and the safety of others in the workplace.

Security Requirements and Procedures

		
	11.3
	You will comply with all security requirements and procedures notified to you by Sitel from time to time.

		
	12.
	Confidentiality, Non-Competition and Non-Solicitation

		
	12.1
	Sitel  may provide you, from time to time, with confidential, proprietary, and trade secret information belonging to Sitel.

		
	12.2
	Acknowledgement.  You acknowledge and agree that:

		
	a.
	in the course of performing your duties and responsibilities during your employment with Sitel, Sitel may give you access to and you may be entrusted with detailed confidential or proprietary information and trade secrets concerning Sitel and its current or future subsidiaries, affiliates or associates (the “Confidential Information”) the disclosure of any of which to competitors of Sitel or to the general public, or the use of the same by you outside your employment with Sitel, would be highly detrimental to the interests of Sitel and may result in irreparable injury to Sitel, which could not be adequately compensated by monetary damages;

		
	b.
	in the course of performing your duties and responsibilities hereunder, you will be a representative of Sitel and its subsidiaries to third parties, and, as such, you will have significant responsibility for maintaining and enhancing the goodwill of Sitel and such subsidiaries with such parties;

		
	c.
	as a representative of Sitel, you may owe fiduciary and other duties to Sitel, including a duty to act in the best interests of Sitel; and

		
	d.
	the right to maintain the confidentiality of the Confidential Information, the right to preserve the goodwill and business advantage of Sitel and the right to the benefit of any relationships with third parties that have developed by virtue of your employment 

hereunder constitute proprietary rights of Sitel, which it is entitled to protect.

		
	12.3
	In acknowledgement of the matters described above and in consideration of Sitel providing you with access to the Confidential Information, the remuneration payable under this greement, and the other benefits to be received by you pursuant to this greement, you agree to comply with the covenants and restrictions set out in this greement.

		
	a.
	Confidential Information.  You agree that during the term of this agreement and at all times after its termination you shall maintain the confidentiality of the Confidential Information and will not use any of the Confidential Information for your own purposes, or for any purpose other than those of Sitel until the date, if any, on which: (i) the relevant information becomes available to the public or is made available to you from a source that is not bound by an obligation of confidentiality to Sitel, its subsidiaries, affiliates or associates; or (ii) you are required to disclose such information by any court or governmental or regulatory authority of competent jurisdiction (in which case you shall be entitled to disclose or make use of such information only to the extent you are so required).  

		
	b.
	Non-Solicitation.  You shall not, without the specific prior written consent of Sitel, during the term of this agreement and for a period of two (2) years after the termination of your employment by Sitel, either directly or indirectly, on your own behalf or on behalf of, or in partnership, jointly or in conjunction with, any other person, (i) solicit for employment, employ the services of or take any action to entice away or cause the termination of employment of, any person employed by or otherwise providing services to Sitel or its direct or indirect subsidiaries or affiliates on a full-time or part-time basis, or (ii) approach, solicit or accept business from any customer of Sitel or any of its direct or indirect subsidiaries or affiliates.

		
	c.
	Non-Competition.  The purpose of this clause is to protect the Confidential Information and to protect Sitel from loss of goodwill and business advantage.  For so long as you remain employed hereunder and for a period of one (1) year thereafter, you shall not, either individually or in partnership or jointly or in conjunction with any other person, as principal, agent, shareholder or in any other capacity whatsoever, directly or indirectly carry on or be engaged in or concerned with or have any ownership or other interest in, or advise, lend money to, guarantee the debts or obligations of, or permit your name or any part thereof to be used or employed by or associated with, any Competitive Business; provided that nothing contained herein shall prevent you from owning not more than 1% of any publicly traded class of shares of any company or from acting in any capacity on behalf of the Company or any of its subsidiaries.  

		
	d.
	“Competitive Business” means any business or enterprise providing or offering business process outsourcing services or products similar to those offered by Sitel including, but not limited to, inbound and outbound telephone, mail, and electronic based services; back office and item processing services; collections, insurance, or other financial services; risk management services; and customer interaction, maintenance, and marketing services in any geographical region in which Sitel conducts business. 

		
	e.
	Return of Materials.  All files, forms, brochures, books, materials, written correspondence, memoranda, documents, manuals, computer disks, software products 

and other data (including financial and other information) pertaining to Sitel or its subsidiaries, affiliates or associates that may come into your possession or control shall at all times remain the property of Sitel.  Upon termination of your employment hereunder for any reason, you agree to immediately deliver to Sitel all such property in your possession or directly or indirectly under your control.  You agree not to make, for your personal or business use or that of any other party, reproductions or copies of any such property or other property of Sitel or its subsidiaries, affiliates or associates.

		
	f.
	Advice to Future Employers.  For a period of two (2) years after the termination of your employment, if you, in the future, seek or are offered employment by another company, firm or person, you shall provide a copy of this Confidentiality, Non-Competition and Non-Solicitation clause to the prospective employer prior to accepting employment with that prospective employer, but only if the prospective employer is in a Competitive Business.

		
	g.
	Cooperation.    You agree to cooperate fully with Sitel, its attorneys and representatives, in any litigation or administrative proceeding which Sitel prosecutes or must defend in the future. You agree that you will not voluntarily cooperate with any person or entity pursuing any legal claim against Sitel and you will not voluntarily provide information to any person or entity pursuing or investigating any legal claim against Sitel unless subpoenaed or otherwise required by law to do so.  You agree to provide Sitel timely notice of any such subpoena or requirement. Nothing in this paragraph or this agreement will alter in any way your duty to provide truthful testimony when subpoenaed or when otherwise required by law or when interviewed by regulatory agencies.  Under this agreement you have an affirmative duty to cooperate with regulatory agencies when legally required to do so, and nothing in this agreement restricts your right to have private counsel.  You agree that you will voluntarily cooperate with Sitel's defense of any claim brought against Sitel and about which you have knowledge as a result of your employment or performance of job duties while employed with Sitel, including but not limited to meeting with counsel representing Sitel in such defense and providing relevant and truthful information to such counsel without additional remuneration.  You further agree to be reasonably available to respond to any questions relating to Sitel activities, transactions or compliance matters occurring during your employment.  Such cooperation shall include, but not necessarily be limited to, making yourself available at reasonable times and locations to be interviewed by representatives of  Sitel and to be a witness, either by deposition or at trial, in any such litigation.

		
	h.
	Reasonable and Necessary Restrictions.  You acknowledge that the restrictions contained in this Confidentiality, Non-Competition and Non-Solicitation clause, in view of the nature of the business in which Sitel is engaged, are reasonable and necessary in order to protect: (i) the Confidential Information; (ii) Sitel from loss of goodwill and business advantage; and (iii) other legitimate business interests of Sitel.  You further acknowledge that any violation of this Confidentiality, Non-Competition and Non-Solicitation clause will result in irreparable injury to Sitel.  In the event of a breach or a threatened breach by you of this Confidentiality, Non-Competition and Non-Solicitation clause, Sitel is entitled to an injunction restraining you from the commission of the breach and to recover its attorneys’ fees, costs and expenses related to the breach or threatened breach.  Nothing in this Confidentiality, Non-Competition and Non-Solicitation clause may be construed as prohibiting Sitel from pursuing any other remedies available to it for such breach or 

threatened breach, including recovery of money damages.

		
	i.
	Construction.  If any provision of this Agreement, including any provision of this Confidentiality, Non-Competition and Non-Solicitation clause, is invalid in part or in whole it will be deemed to have been amended, whether as to time, area covered or otherwise, as and to the extent required for its validity under applicable law and, as so amended, will be enforceable.  The parties will execute all documents necessary to evidence such amendment.

		
	j.
	Consideration.  The specific consideration for the covenants and agreements contained in the provisions of this clause are: (i) your employment with Sitel; (ii) Sitel’s grant of access to the Confidential Information; and (iii) the remuneration and benefits payable under this Agreement; any one of which in and of themselves is specifically recognized and agreed to by you to be adequate and sufficient consideration for the enforcement and validity of the provisions of this Confidentiality, Non-Competition and Non-Solicitation clause.  

Developments/Improvements

		
	12.4
	All ideas, inventions, trademarks, works of authorship and other developments or improvements thereto, conceived by you, alone or with others, during the Term, whether or not during working hours, that are within the scope of Sitel’s business operations or that relate to any Sitel work or projects, are the exclusive property of Sitel.  You agree to assist Sitel, at its expense, to obtain patents or copyrights on any such patentable or copyrightable ideas, inventions, works of authorship and other developments, and agree to execute all documents necessary to obtain such patents or copyrights in the name of Sitel.

Liability of Sitel

		
	12.5
	To the extent allowed by law Sitel will not be liable to you for any loss or damage to your property during this Agreement unless such damage is caused by Sitel's negligence. You will be solely responsible for arranging suitable insurance to cover the risk of property damage.

		
	13.
	ENDING THE EMPLOYMENT RELATIONSHIP

		
	13.1
	Both you and Sitel have made a significant commitment to the employment relationship, which this Agreement underpins.  It is important that this relationship is not terminated lightly. For this reason, the following clauses carefully set out the circumstances in which our employment relationship can end.

Termination of Your Employment by You

		
	13.2
	Your employment may be terminated by you, at your option, by the giving of not less than two (2) months’ notice in writing. Sitel may at its sole discretion elect to make payment to you in lieu of all or part of such notice. You may give notice orally or in writing. If you give the notice orally, Sitel may request you to confirm this in writing.

		
	13.3
	If you do not give the required period of notice or if you are deemed to have abandoned your employment the Agreement will terminate at the end of your last day of work and you will be 

paid up to the date of termination only.

Termination of Your Employment by Sitel

		
	13.4
	Sitel may terminate your employment at its option. Examples of reasons why Sitel may

terminate include (but are not limited to):

		
	a.
	Redundancy

		
	b.
	A restructuring situation 

		
	c.
	Poor performance

		
	d.
	Misconduct

		
	e.
	Incapacity 

		
	13.5
	In determining whether termination for misconduct is appropriate, Sitel may at its option suspend you on pay. You are referred to the "Parachute" for policies and guidelines concerning coaching and counselling for performance improvement, and for disciplinary processes and sanctions.

		
	13.6
	When Sitel terminates your employment it must do so by giving you not less than two (2) months’ notice in writing, unless otherwise provided for in this agreement. Sitel may at its sole discretion elect to make payment to you in lieu of all or part of such notice, or to require you to perform other (or no) duties during the notice period.

Termination Because of Redundancy

		
	13.7
	"Redundancy" means a situation where the employer terminates an employee's employment because the position being filled by the employee is (or will be) no longer required by the employer. Examples of how this may occur include (but are not limited to):

		
	a.
	A decline in the employer's requirements for the work carried out by the employee

		
	b.
	The closing down of the employer's business or part of the employer's business

		
	c.
	The reorganization or amalgamation of the employer's business

		
	d.
	A "bump" redundancy situation

		
	e.
	A retrenchment situation

		
	13.8
	Circumstances can change, and a redundancy situation may arise. When this happens, Sitel may terminate this Agreement by giving you not less than two (2) months’ written notice. Sitel may opt to pay you in lieu of all or part of this notice period.

		
	13.9
	If your employment is terminated by Sitel due to redundancy, you will receive (in addition to the notice set out above), ten (10) months' redundancy compensation at the base salary in effect at the time of termination payable over a ten (10) month period per Sitel’s payroll regular schedule.  Beyond this compensation, you will receive nothing more unless otherwise required by law.

		
	13.10
	You are not entitled to redundancy compensation or notice in circumstances where you are offered suitable alternative employment, or a transfer of employment in a restructuring, on terms generally no less favourable overall than your current terms of employment.

Employee Protection in a Restructuring Situation

		
	13.11
	A redundancy may also arise through a restructuring of the employer's business. For the purposes 

of this clause, restructuring means a situation where Sitel enters into a contract or arrangement under which Sitel's business (or part of it) is undertaken by another person or Sitel's business (or part of it) is sold or transferred. It does not include the termination of a contract or arrangement under which Sitel carries out work for another party, a sale of shares or any arrangements or contracts entered into if Sitel is in receivership or liquidation.

		
	13.12
	You will be affected by a restructuring if you are, or will be, no longer required by Sitel to perform your work and the type of work that you do (or work that is substantially similar) is, or is to be, performed by employees of the new employer.

		
	13.13
	Negotiations with a new employer in relation to a restructuring will include discussion related to the following items:

		
	a.
	The affected employees and their positions. Affected employees give Sitel authority to release that information;

		
	b.
	Whether the negotiations are confidential or commercially sensitive;

		
	c.
	Taking into account confidentiality and commercial sensitivity, the information that will be given to affected employees and when that will occur;

		
	d.
	Whether affected employees will transfer to the new employer, and if so whether the transfer will be on the same terms and conditions of employment or on other terms and conditions of employment;

		
	e.
	Whether the new employer will have access to the affected employees and, if so, when that will occur; and

		
	f.
	Whether the affected employees will have access to the new employer and, if so, when that will occur.

		
	13.14
	If Sitel is able to negotiate a transfer of your employment you may choose whether or not to transfer to the new employer.

		
	13.15
	If you choose to transfer to the new employer no redundancy compensation is payable and you will not receive the notice period specified in clause 13.6. If the transfer of your employment is to include a transfer of your accrued benefits, or some of them, you agree that the employer may transfer any or all of your accrued entitlements to the new employer.

		
	13.16
	If Sitel is unable to negotiate a transfer or Sitel is able to negotiate a transfer but you choose not to transfer Sitel will consider whether there are any alternative positions available within the employer's business that may be suitable for your skills, experience, qualifications and attributes.

Abandonment of Employment

		
	13.17
	If you are absent from work for more than 3 working days without the agreement of Sitel, you will be deemed to have terminated your employment without notice.

Termination Without Notice Because of Serious Misconduct

		
	13.18
	Sitel may elect to terminate your employment without notice and with immediate effect (and without prejudice to any other action or remedy which may be available to Sitel) in the case of serious misconduct.

		
	13.19
	Examples of serious misconduct include (but are not limited to) where you:

		
	a.
	Have provided false or misleading information to Sitel concerning your employment under this agreement

		
	b.
	Commit any act of dishonesty whether relating to Sitel, the customers of Sitel or otherwise; or

		
	c.
	Engage in any conduct tending to bring Sitel or yourself into disrepute.

		
	13.20
	You are referred to the "Parachute" for the policy and guidelines on serious misconduct.  “Parachute” as used herein means the Sitel employee handbook.

Termination Because of You Becoming Incapacitated

		
	13.21
	If you become prevented by ill health or accident from carrying out your normal duties, functions, and responsibilities to the required standards, Sitel may at its option require you to be examined by an independent medical practitioner(s). The medical practitioner(s) will be chosen and paid for by Sitel, and Sitel will receive copies of the findings from their examinations.

		
	13.22
	It is Sitel's intent to seek opportunities for rehabilitation of temporarily incapacitated staff wherever reasonably and practicably possible. Where such opportunities cannot be identified, or are deemed by Sitel (in its reasonable view) as being impractical, termination of employment may be the only practical alternative.

		
	13.23
	Sitel will consider the findings from the medical examination(s). If Sitel decides (in its reasonable view) that:

		
	a.
	You are unable to perform your normal duties, functions, and responsibilities to the required standards; and that

		
	b.
	Rehabilitation is not a practical or reasonable option; and that

		
	c.
	Your incapacity is likely to continue for more than 40 working days (including any days already incurred during which you were unable to perform your normal duties, functions, and responsibilities to the required standard as a result of your condition) 

then Sitel may terminate your employment on notice or pay in lieu of notice.

		
	13.24
	If you are absent from work because of illness or accident for one or more periods totalling 40 working days in any twelve month period, Sitel may at its option terminate your Agreement on notice or pay in lieu of notice. The 40 working days period may be lessened if Sitel considers that, in view of its operational requirements and/or the nature of your position, a lesser period is reasonable.

Returning Items Belonging to Sitel When You Leave

		
	13.25
	When you complete your employment with Sitel (no matter what the reason) you will immediately return to Sitel:

		
	a.
	all documentation (including any copies you may have) about or related to Sitel and/or any of its customers and clients, and 

		
	b.
	all property and any materials belonging to Sitel.

		
	13.26
	You consent, for the purposes of the Wages Protection Act 1983, to Sitel deducting any outstanding debts or monies owed to it as a result of any failure on your part to return company property, from your final pay (including holiday pay), on termination of employment.

		
	14.
	GENERAL

Resolving Disputes and Personal Grievances

		
	14.1
	If any personal grievance (as defined in the Employment Relations Act 2000) or dispute over the interpretation, application, or operation of this Agreement, arises between Sitel and you, the procedures set out in the Employment Relations Act 2000 will apply.  

		
	14.2
	An employment relationship problem is any problem (including personal grievances and disputes) relating to or arising out of an employment relationship.

		
	14.3
	You must raise any employment relationship problem with the Employer in writing.  You must raise any personal grievance with Sitel  within 90 days.  If the parties are unable to resolve your concerns, then either party may seek outside assistance.  

		
	14.4
	The Department of Labour offers services for the resolution of employment relationship problems including mediation.  If the employment relationship problem cannot be resolved by mediation, then either party may make an application to the Employment Relations Authority or Employment Court.

		
	15.
	Governing Law and Jurisdiction

		
	15.1
	This Agreement is governed by the laws of New Zealand, and Sitel and you submit to the nonexclusive jurisdiction of the New Zealand courts in respect of all matters relating to this Agreement.

		
	16.
	General

		
	16.1
	Notice. Any notice or other communication to be given in connection with this Agreement shall be in writing and may be given by personal delivery or facsimile transmission addressed to the recipient as follows:

		
	a.
	if to you:

Steve Barker
66 King George Street
Epsom

Auckland
New Zealand
		
	b.
	if to Sitel:

Sitel New Zealand Ltd

[Auckland

With a copy to the Global Chief Legal Officer
Sitel Operating Corporation
3102 West End Avenue
Suite 1000
Nashville, TN  37203]

or such other address or fax number as may be designated by notice by either party to the other.  Any notice or other communication given by personal delivery or facsimile shall be conclusively deemed to have been given on the day of actual delivery or transmission thereof.
		
	16.2
	Modification, Amendment and Waiver.  No modification, amendment or waiver of any of the provisions of this Agreement shall be effective unless in writing and signed by the party to be bound thereby.  A waiver of any provision of this Agreement by either party shall not be construed as a waiver of a subsequent breach or failure of the same provision, or a waiver of any other provision.

		
	16.3
	Entire Agreement.  This Agreement constitutes the entire agreement between the parties and supersedes all prior discussions, understandings and arrangements between the parties in respect thereof.  For purposes of clarity, this Agreement replaces and supersedes, in its entirety, any prior employment agreement between you and Sitel.

    
		
	16.4
	No Assignment.  This Agreement shall inure to the benefit of and be binding upon your heirs, executors, administrators and legal personal representatives and the successors and assigns of Sitel.  This Agreement is personal to you and may not be assigned by you.

		
	16.5
	Severability.  The invalidity or unenforceability of any provision or part of any provision of this Agreement shall not affect the validity or enforceability of any other provision or part thereof and any such invalid or unenforceable provision or part thereof shall be deemed to be severable, and no provision or part thereof shall be deemed dependent upon any other provision or part thereof unless expressly provided for herein.

		
	16.6
	Survival.  The provisions of clauses 12 and 13 shall survive any termination of this Agreement.

		
	16.7
	Acknowledgement of Understanding.  You acknowledge that you: (i) have had sufficient time to review and consider this Agreement thoroughly; (ii) have read and understand the terms of this Agreement and your obligations hereunder; (iii) have had the opportunity to obtain independent legal advice concerning the interpretation and effect of this Agreement; and (iv) you have entered into this Agreement voluntarily and without any pressure. 

		
	16.8
	Interpretation.  In this Agreement, unless a clear contrary intention appears:  (a) the singular number includes the plural number and vice versa; (b) reference to any agreement, document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof; (c) “hereunder,” “hereof,” and words of similar import shall be deemed references to this Agreement as a whole and not any particular Section or other provision hereof; (d) “including” means including without limiting the generality of the description preceding such term; (e) “or” is used in the inclusive sense; and (g)  the headings of Sections and Subsections in this Agreement are provided for convenience only and will not affect its construction or interpretation.  This Agreement was negotiated by the parties with the benefit of legal representation, and any rule of construction or interpretation otherwise requiring this Agreement be construed or interpreted against any party shall not apply to any construction or interpretation hereof.  

		
	16.9
	Incorporation of Schedules.  The schedules identified in this Agreement are incorporated herein by reference and made a part hereof.

Further Employment Information

		
	16.10
	During your employment with Sitel, you may wish to seek further information from outside the organization. The Employment Relations Info-line, which is a service offered by the Department of Labor, provides an excellent service and can be contacted on 0800 20 90 20 or at www.ers.dol.govt.nz

		
	17.
	ACCEPTANCE

Please signify your acceptance of these terms and conditions by signing the form of acceptance below.

I, STEVE BARKER, have been given the opportunity to consider this Agreement, and take independent advice about it, and understand and accept the terms and conditions of employment set out in this Agreement, l am pleased to confirm my acceptance of those terms and conditions:

	
		
	Acceptance:
	Employee

	

Name:
	

Steve Barker

	

Signature:
	 

	

Date:
	/s/ Steve Barker

	 
	2/20/2012

	Acceptance:
	Sitel New Zealand, Limited

	

Name:
	Brendan Mengel

	

Signature:
	/s/Brendan Mengel

	

Date:
	2/20/2012

Schedule 1 – Remuneration

	
		
	Position:
	General Manager – APAC – (currently defined as Philippines, New Zealand, Australia, Singapore, India)

	Reports to:
	Bert Quintana, President and Chief Executive Officer

	 
	 

	Annualized Base Salary:
	$408,038 NZD annualized base pay payable per the Sitel New Zealand payroll system per the payroll schedule effective as of January 1, 2011.  You will be paid via direct deposit to your NZ bank account with the required tax withholdings that are applicable to New Zealand.

	Bonus:
	Targeted at 100% of your annualize base salary as a participant in the Global Management Incentive Plan (Plan) pursuant to the Plan in effect at the time and which is in the unqualified discretion of both the Chief Executive Officer and the Board of Directors of SITEL Worldwide Corporation.  Earned awards are paid annually as soon as administratively possible following the release of Sitel’s year end financial information.  Performance goals will be provided to you in writing.

	Benefits:
	You and your dependents will be eligible to participate in the medical and other benefit plans offered to management associates in New Zealand, including any social security benefits or retirement plans in which you are normally eligible to participate.

	Business Travel:
	Business travel will be required, domestic and international, in accordance with business needs.

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