Document:

csgs-ex1023bc_106.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.23BC

 

SIXTY-FIFTH AMENDMENT

TO THE

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

DISH NETWORK, L.L.C.

 

 

This SIXTY-FIFTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and DISH Network L.L.C., a Colorado limited liability company (“Customer”).  This Amendment shall be effective as of the date last signed below (the “Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document no. 2301656) effective as of January 1, 2010, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

 

CSG and Customer agree to the following as of the Effective Date of this Amendment:

 

	
1.
	
Schedule A, “Services”, Exhibit A-1, CCS Services, Section 7, entitled “Annual Support Hours (“ASH”)”, shall be deleted in its entirety and replaced with the following:

 

7.   Annual Support Hours (“ASH”).  

 

(a)   During the Processing Term, CSG shall make available to Customer *********** ******** (******) ASH hours per year.  Any unused ASH will be forfeited at the end of each calendar year and Customer shall not be entitled to a refund of fees or credit in hours for any subsequent year.

 

(b)   The Annual Support Hours are subject to the following terms and conditions:

(i)     The hours expended by CSG in relation to, but not limited to, (A) *** ******* **********, (B) *** ******** ** ******** ************, (C) *** *********** *** ***********, (D) *** ****** *******, (E) *** ****** ***********, (F) *** ****** *************, (G) *** ******* **********, (H) *** ********** *******, (I) *** ****** **********, (J) ******** ************* (******, ********, *******), (K) ******** ******* *******, and (L) ******** ********** ******* **** ** ******* ******* the Annual Support Hours allotment.  For the avoidance of doubt, Annual Support Hours shall not be used for ************* ********.  Unless otherwise provided, Annual Support Hours shall be performed at the then current ASH rate as provided in Schedule F. V. Technical Services subsection 2 (the “ASH Rate”).

 

(ii)    If Customer instead wishes to use any portion of the ASH for any other purpose including, but not limited to, those purposes listed below in this Section (b)(ii), said hours shall be converted and expended at the applicable tiered rate at that time for Professional Services provided in Schedule F. V. Technical Services subsection 1 (the “Professional Services Rate”) and not at the ASH Rate. The conversion of ASH to Professional Services hours shall occur by *********** *** ****** ** ***** by the *** **** and then ******** ** *** ************ ******** ****.  For the avoidance of doubt, Annual Support Hours shall not be used for ************* ******** or the *********** ** ******** ** ********. 

 

	
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Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

 

 

	
 
	
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************ ********

	
 
	
▪
	
***** ************

	
 
	
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**** ********** **********

	
 
	
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******** ******** ************ 

	
 
	
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******** *********** *** ******** ******** ************

	
 
	
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******* ******** ** ******** ******

	
 
	
▪
	
********* ***********

	
 
	
▪
	
****** ***********

 

	
 
	
 (iii)  
	
The fees for Annual Support Hours are set forth in Schedule F.

 

	
 
	
(iv)  
	
Requests are subject to CSG’s reasonable and practicable business considerations. 

 

	
2.
	
Schedule A, “Services”, Exhibit A-1, CCS Services, the existing introduction to Section 8, entitled “Enhanced Support Services” provided below shall be deleted in its entirety and replaced with the as amended introduction to Section 8 provided below.

 

Existing:

 

8.   Enhanced Support Services.  The following support services when performed by CSG shall be charged against Customer’s monthly allotment of Annual Support Hours:

 

As Amended:

 

8.   Enhanced Support Services.  The following support services when performed by CSG shall be charged against Customer’s yearly allotment of Annual Support Hours:

 

	
3. 
	
Schedule F, “FEES”, CSG SERVICES, Section I., Processing, Section C., Listing of Products and Services to be provided to Customer by CSG in consideration of the Monthly Processing Fee, Note 3 under “CSG shall provide to Customer the following Products and Services in consideration of Customer’s payment of the ******* Processing Fee, with exceptions as noted:” shall be deleted in its entirety and replaced with the following:

 

3.  CSG shall make available to Customer *********** ******** (******) ****** ASH hours (subject to the terms set forth in Section 7 of EXHIBIT A-1 of this Agreement).

 

	
4.
	
Schedule F, “FEES”, CSG SERVICES, Section V., Technical Services shall be deleted in its entirety and replaced with the following:

 

V.     Technical Services

All projects and the associated fees shall be set forth in a mutually agreed upon statement of work.  Reimbursable Expenses are additional.

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.Professional Services (per ******, per ****) (Note 1)
	
 
	
 

	
▪Tier 1 – up $********* ********
	
*** *******
	
$******

	
▪Tier 2 – $********* to $********* ********
	
*** *******
	
$******

	
▪Tier 3 – $********* to $********* ********
	
*** *******
	
$******

	
▪Tier 4 – ******* than $********* ********
	
*** *******
	
$******

	
2.Annual Support Hours (ASH) (per ******, per ****)
	
*** *******
	
$*****

Note 1: CSG shall provide the Professional Services at a tiered ****** rate.  The Professional Services tiers, as set forth in the table above, are intended to be incremental.  For example, during each ****** period, the first $********* in Professional Services activity shall be invoiced on an ****** rate of $******; Professional Service activity above $********* shall be invoiced in accordance to the respective tier based on the accumulated ****** spend to date.  Professional Service tiers ***** ***** **** ** **** ******* *** of each ******** ****. Section 4- INCREASE IN FEES of the Agreement shall apply to the Technical Services rates.

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
DISH NETWORK L.L.C.

 
	
CSG SYSTEMS, INC.

	
 

By: /s/ John W. Swieringa
	
 

By:  /s/ Gregory L. Cannon

	
 

Name:  John W. Swieringa
	
 

Name:  Gregory L. Cannon

	
 

Title:  EVP & COO
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date:  8/1/18
	
 

Date:  8/1/18csgs-ex1026o_101.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.26O

 

SEVENTH AMENDMENT

TO 

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

SCHEDULE AMENDMENT

 

 

This Seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

WHEREAS, CSG and Customer acknowledge and agree the Agreement terminated several agreements between the Parties and subsequent to execution of the Agreement certain inadvertent clerical errors and/or omissions have been identified in the Agreement and, as a result, the Parties agree to amend the Agreement to correct such errors and/or omissions.

 

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree to the following as of the Effective Date (as defined below).

 

1.    The Parties agree to amend the Agreement to correct the following clerical errors or omissions identified subsequent to Agreement execution:

 

(a)   Section 1.3.  In order to properly reflect the inclusion of services provided in the Auto Check Refund Processing Agreement executed on January 17, 2001, and its resulting termination, the last sentence of Section 1.3 of the Agreement, “Termination of the Consolidated Agreements,” is deleted in its entirety.

 

(b)   Section 3.2.  To correctly reflect the agreed upon terms between the Parties, the second paragraph of Section 3.2 of the Agreement, “Technical Services,” is deleted in its entirety.

 

(c)   Exhibit C-4(a). To correct a typo in Exhibit C-4(a), Module C, Section 2, “Modifications on the Consolidator Services,” the last sentence is deleted and replaced as follows:

 

“CSG agrees to provide Customer with at least ****** (**) ***** advance notice of any new releases of the Consolidator Services utilized by Customer or Users.”

 

(d)   In order to properly reflect the earlier termination of CD-ROMs and DVDs as archival services to Customer, as such archival services are provided online:

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

(i)   Schedule C, Exhibit C-2.  The last sentence of Section 9(a), “Document Archival,” of Exhibit C-2, “Print and Mail Services,” shall be deleted in its entirety; and 

 

(ii)   Schedule H, Exhibit H.1. The last two sentences of Exhibit H.1, “The Services,” subsection entitled “Standard Reports,” shall be deleted in their entirety. 

 

2.    The Parties agree to amend the Agreement to correct the following Schedule F clerical errors or omissions identified subsequent to Agreement execution:

 

(a)  To correct a reference to ***** ******** (*****) ********* ******** *****, Section I, “Processing,” subsection 1, “CSG Services,” subsection C, “CSG Voice Shared Test Environment, Note 1, shall be deleted in its entirety and replaced with the following:

 

	
 
	
C.
	
CSG Voice Shared Test Environment   

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.Implementation
	
********
	
*****

	
2.Hardware for Customer’s Citrix Environment
	
********
	
*****

	
3.Support for Customer’s Citrix Environment 
	
*******
	
(Note 1)

Note 1:  Ongoing ******* operational and testing support for files (for purposes of this section C., “******* Support”) shall be provided by utilizing *** ******* ****** (***) ***** per ***** of Customer's Technical Services Hours referenced in Section 3.2 of the Agreement for a total of *** ******** ***** ******* ********** (*****) ***** ********.  In the event such Technical Services Hours as provided in Section 3.2 are not available, because the hours allocated for the then-current calendar year have been used, CSG shall invoice Customer *** ******* ****** (***) ***** per ***** ********** at the then******** ********* ******** **** prescribed by Section VII. A *** ****, *** ***** for ******* Support.  For clarification purposes, CSG shall ************ ****** *** ******** ***** ******* ********** (*****) ***** ******** from the allocated Technical Services Hours for the ******* Support Fees.  The Technical Services Hours will be used for ******* *** ******* ** *****.  The ******* ********* support services do not include *** *** **** ********, which ******* ********** ************* ******** that ** *** ********* ****** in ********** ******** ********; provided, however, that the Parties may ******** ***** ** ******* *** ******** through a change order or separate Statement of Work.  

 

(b)  To correct the “per system principle” reference to include “*** **** *****” for Customer’s InView Services, Section 1. CSG Services, subsection III. Payment Procurement, subsection A. Direct Solutions (Print and Mail), subsection 13., Document Archival – Statement Express API, Exact View API, InView (Note 31), subsection c., InView, subsection 1., shall be deleted in its entirety and replaced with the following:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
c.  InView
	
 
	
 

	
1.CSG InView Processing and Statement Image Storage for ***** (**) ****** (Standard Data Retention Period) (Note 24)
	
 
	
 

	
i.Connected Subscribers (per **** *****)
	
*******
	
******** ** ***

	
ii.Non-ACP Subscribers (per **** *****)
	
*******
	
$******

 

(c)  To add CD-ROM Originals Services for Customer’s Legacy TWC properties, Section 1., CSG Services, subsection III., Payment Procurement, subsection A., Direct Solutions (Print and Mail), subsection 9., Other Print and Mail Ancillary Service Fees, shall be amended to add a new subsection f. CD-ROM Originals as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
f.  CD-ROM Originals (per **** *****)
	
*******
	
$******

 

(d)  To add InfoCast web reports and alerts that are available to Customer, Section 1., CSG Services, subsection V., Advanced Reporting, subsection C., InfoCast Files, shall be deleted in its entirety and replaced with the following:

 

 

 

 

 

 

	
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Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

C.   InfoCast

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.InfoCast Files
	
 
	
 

	
a.Implementation (Note 1)
	
*** *******
	
$*********

	
b.Multi-Schema InfoCast File Maintenance Fee (per ******** ****, designated ******* *******) (Note 2)
	
*******
	
$******

	
c.Single-Schema InfoCast File Maintenance Fee (per ******** ****, per ******* ******) (Note 2)
	
*******
	
$******

	
d.Restoration Fee (Note 3)
	
 Per **********
	
$******

	
2.InfoCast Web Reports/InfoCast Alerts (minimum $****** per *****, based on the ********* **** ******* fees and ****** *********** fees) (Note 4) (Note 5) (Note 7)
	
 
	
 

	
a.User License (per ***** ****) (Note 6)
	
*******
	
$****

	
b.Report Maintenance (Note 8)
	
 
	
 

	
▪Basic Reports (per ******/per ******* ******)
	
*******
	
$*****

	
▪Advanced Reports (per ******/per ******* ******)
	
*******
	
$******

	
c.InfoCast Alerts (per *********** *********)
	
*******
	
$****

	
d.Implementation (per ******* ******)
	
*** *******
	
$********

Note 1: Implementation services, which can include ********** ******** ***** ****** *******, shall be pursuant to a mutually agreed up certain Statement of Work.  Reimbursable Expenses are additional.

Note 2:  For purposes of the InfoCast Files, Multi-Schema shall mean a group of schemas to be designated by the Customer to be implemented and delivered collectively.  If Customer elects to have a single schema implemented and delivered as a stand-alone item, such Single-Schema fee outlined in the table above shall apply.  

Note 3: InfoCast Files may be restored by CSG, at Customer's request, from an archived directory for up to *** ******* ****** (***) ***** and are subject to the InfoCast File Restoration Fee, per **********.

Note 4: **** ***** CSG will invoice Customer for its InfoCast web reports and alerts based ** *** ****** ** ***** identified in the ********** ******* ** ** *** ************ (****) *** of **** ******** *****, at the rates provided in the table above.  Customer's ******* fees for web reports and alerts will also include ******* **** *** *******, but only to the extent ****** ******* ** *** ************ (****) *** of the ***** ******* the ******** ********* described in **** * (*****), and fees for User Administrative Changes from the ************* (****) *** of the ******** ***** ******* *** ************ (****) *** of the ******* *****, to the extent the number of User Administrative Changes ******* *** ******* *********, pursuant to **** * (*****).

Note 5:  *********** (**) ********* of ******* *** ********.  Contractual rates shall apply for storage in excess of *********** (**) *********.  

Note 6:  ******* (**) User Administration Changes per ***** (from the ************* (****) *** of the ******** ***** to the ************ (****) *** of the ******* *****) *** ********.  User Administration Changes will be at the rate of $***** per ********** for User Administration Changes in ****** ** ******* (**) *** *****.

Note 7: Customer may from time to time request that *** *** ** ****** ****** ** ****** ********* ********* *** ******** ***** ** ******* ** ****** ******* ******* ****** ** ***.  Each such ****** ***** ** * “**** ************** ******” and **** ** ******** at the ***** ** ******** ** **** * (*****).  CSG will require ***** (*) ******** **** to complete a **** ************** ****** request, such request shall be provided via a mutually agreed upon LOA.

 

(e)  To add Hosting Services related to IDM Synchronization, Section 1., CSG Services, subsection X., Custom Implementation Services, subsection E., IDM Synchronization (Note 1), shall be amended to add a new subsection 3. Hosting Services (Note 3) as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
3.Hosting Services (Note 3)
	
 
	
 

	
a.Hardware, Software, Data Center and Storage Fees
	
*******
	
$********

	
b.Hardware and Software Support Fees
	
*******
	
$********

Note 3:  For clarification purposes, Customer must use the IDM Synchronization in its environment in order for CSG to provide the Hosting Services in Subsection 3 above.  Further, CSG and Customer agree upon termination or expiration of the Agreement, Customer shall cease its use of the IDM Synchronization provided in this Agreement.

 

 

 

 

 

 

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Michael Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Title:  Michael Ciszek
	
 

Title:  Gregory L. Cannon

	
 

Name:  SVP - Billing Strategy + Ops
	
 

Name:  SVP, Secretary & General Counsel

	
 

Date:  7/25/18
	
 

Date:  7/26/18

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