Document:

<PAGE>

                                                                   EXHIBIT 10.17

================================================================================

                     $50,000,000 REVOLVING CREDIT FACILITY

                               CREDIT AGREEMENT

                                  dated as of

                                 July 18, 2000

                                     among

                                PEOPLEPC, INC.

                           The Lenders Party Hereto

                                      and

                           THE CHASE MANHATTAN BANK,
                            as Administrative Agent
                             and Collateral Agent

                          ___________________________

                                   CHASE H&Q
                       as Lead Arranger and Book Manager

================================================================================
<PAGE>

                               TABLE OF CONTENTS

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                                   ARTICLE I

                                  Definitions
                                  -----------

SECTION 1.01.    Defined Terms............................................     1
SECTION 1.02.    Classification of Loans and Borrowings...................    19
SECTION 1.03.    Terms Generally..........................................    19
SECTION 1.04.    Accounting Terms; GAAP...................................    19

                                  ARTICLE II

                                  The Credits
                                  -----------

SECTION 2.01.    Commitments..............................................    20
SECTION 2.02.    Loans and Borrowings.....................................    20
SECTION 2.03.    Requests for Borrowings..................................    21
SECTION 2.04.    Funding of Borrowings....................................    22
SECTION 2.05.    Interest Elections.......................................    22
SECTION 2.06.    Termination and Reduction of Commitments.................    24
SECTION 2.07.    Repayment of Loans; Evidence of Debt.....................    24
SECTION 2.08.    Prepayment of Loans......................................    25
SECTION 2.09.    Fees.....................................................    26
SECTION 2.10.    Interest.................................................    27
SECTION 2.11.    Alternate Rate of Interest...............................    28
SECTION 2.12.    Increased Costs..........................................    28
SECTION 2.13.    Break Funding Payments...................................    30
SECTION 2.14.    Taxes....................................................    30
SECTION 2.15.    Payments Generally; Pro Rata Treatment; Sharing of
                  Setoffs.................................................    32
SECTION 2.16.    Mitigation Obligations; Replacement of Lenders...........    34

                                  ARTICLE III

                        Representations and Warranties
                        ------------------------------

SECTION 3.01.    Organization; Powers.....................................    35
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SECTION 3.02.    Authorization; Enforceability............................    35
SECTION 3.03.    Governmental Approvals; No Conflicts.....................    36
SECTION 3.04.    Financial Condition; No Material Adverse Change..........    36
SECTION 3.05.    Properties...............................................    36
SECTION 3.06.    Litigation and Environmental Matters.....................    37
SECTION 3.07.    Compliance with Laws and Agreements......................    37
SECTION 3.08.    Investment Company Status................................    38
SECTION 3.09.    Taxes....................................................    38
SECTION 3.10.    ERISA....................................................    38
SECTION 3.11.    Disclosure...............................................    38
SECTION 3.12.    Subsidiaries.............................................    39
SECTION 3.13.    Insurance................................................    39
SECTION 3.14.    Labor Matters............................................    39
SECTION 3.15.    Ford Contract............................................    39
SECTION 3.16.    Security Documents.......................................    40

                                  ARTICLE IV

                                  Conditions
                                  ----------

SECTION 4.01.    Effective Date...........................................    40
SECTION 4.02.    Each Credit Event........................................    42

                                   ARTICLE V

                             Affirmative Covenants
                             ---------------------

SECTION 5.01.    Financial Statements and Other Information...............    43
SECTION 5.02.    Notices of Material Events...............................    45
SECTION 5.03.    Existence; Conduct of Business...........................    45
SECTION 5.04     Payment of Obligations...................................    45
SECTION 5.05.    Maintenance of Properties; Insurance.....................    46
SECTION 5.06.    Books and Records; Inspection Rights.....................    46
SECTION 5.07.    Compliance with Laws.....................................    47
SECTION 5.08.    Use of Proceeds..........................................    47
SECTION 5.09.    Information Regarding Collateral.........................    47
SECTION 5.10.    Additional Subsidiaries..................................    47
SECTION 5.11.    Further Assurances.......................................    48
SECTION 5.12.    Ford Contract............................................    48

                                  ARTICLE VI

                              Negative Covenants
                              ------------------

SECTION 6.01.    Indebtedness.............................................    49
SECTION 6.02.    Liens....................................................    51
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SECTION 6.03.    Fundamental Changes......................................    52
SECTION 6.04.    Investments, Loans, Advances, Guarantees and
                  Acquisitions............................................    53
SECTION 6.05.    Restricted Payments......................................    55
SECTION 6.06.    Transactions with Affiliates.............................    55
SECTION 6.07.    Restrictive Agreements...................................    55

                                  ARTICLE VII

                               Events of Default..........................    56
                               -----------------

                                 ARTICLE VIII

                           The Administrative Agent.......................    60
                           ------------------------

                                  ARTICLE IX

                                 Miscellaneous
                                 -------------

SECTION 9.01.    Notices..................................................    62
SECTION 9.02.    Waivers; Amendments......................................    63
SECTION 9.03.    Expenses; Indemnity; Damage Waiver.......................    64
SECTION 9.04.    Successors and Assigns...................................    66
SECTION 9.05.    Survival.................................................    69
SECTION 9.06.    Counterparts; Integration; Effectiveness.................    69
SECTION 9.07.    Severability.............................................    70
SECTION 9.08.    Right of Setoff..........................................    70
SECTION 9.09.    Governing Law; Jurisdiction; Consent to Service of
                  Process.................................................    70
SECTION 9.10.    WAIVER OF JURY TRIAL.....................................    71
SECTION 9.11.    Headings.................................................    71
SECTION 9.12.    Confidentiality..........................................    72
SECTION 9.13.    Interest Rate Limitation.................................    72
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SCHEDULES:
---------

Schedule 1.01 -- Existing Stockholders
Schedule 2.01 -- Commitments
Schedule 3.06 -- Disclosed Matters
Schedule 6.01 -- Existing Indebtedness
Schedule 6.02 -- Existing Liens
Schedule 6.04 -- Existing Investments

EXHIBITS:
--------
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                                                                               4

Exhibit A -- Form of Assignment and Acceptance
Exhibit B -- Form of Opinion of Borrower's Counsel
Exhibit C -- Form of Borrowing Base Certificate
Exhibit D -- Form of Security Agreement
Exhibit E -- Form of Guarantee Agreement
Exhibit F -- Form of Perfection Certificate
Exhibit G -- Amendment to Ford Contract
Exhibit H -- Form of Financing Party Designation Notice
Exhibit I -- Form of Indemnity, Subrogation and Contribution Agreement
<PAGE>

                    CREDIT AGREEMENT dated as of July 18, 2000, among PEOPLEPC,
               INC. (the "Borrower"), the LENDERS party hereto, THE CHASE
                          --------
               MANHATTAN BANK, as Administrative Agent (in such capacity, the
               "Administrative Agent") and Collateral Agent (in such capacity,
                --------------------
               the "Collateral Agent") and CHASE H&Q, as Lead Arranger and Bank
                    ----------------
               Manager.

          The Borrower has requested the Lenders (such term and each other
capitalized term used and not otherwise defined herein having the meaning
assigned to it in Section 1.01) to extend credit in the form of a secured
revolving credit facility under which the Borrower may, on the terms and subject
to the conditions set forth herein, obtain Loans in US dollars in an aggregate
principal amount at any time outstanding not to exceed the lesser of $50,000,000
and the Borrowing Base at such time.  The proceeds of borrowings hereunder will
be used by the Borrower to provide funds required for the performance of its
obligations under the Ford Contract and for other working capital and general
corporate purposes.

          The Lenders are willing to establish the credit facility referred to
in the preceding paragraph upon the terms and subject to the conditions set
forth herein.  Accordingly, the parties hereto agree as follows:

                                   ARTICLE I

                                  Definitions
                                  -----------

          SECTION 1.01.  Defined Terms.  As used in this Agreement, the
                         --------------
following terms have the meanings specified below:

          "ABR", when used in reference to any Loan or Borrowing, refers to
           ---
whether such Loan, or the Loans comprising such Borrowing, are bearing interest
at a rate determined by reference to the Alternate Base Rate.

          "Adjusted LIBO Rate" means, with respect to any Eurodollar Borrowing
           ------------------
for any Interest Period, an interest rate per annum (rounded upwards, if
necessary, to the next
<PAGE>

1/16 of 1%) equal to (a) the LIBO Rate for such Interest Period multiplied by
(b) the Statutory Reserve Rate.

          "Administrative Agent" means The Chase Manhattan Bank, in its capacity
           --------------------
as administrative agent for the Lenders hereunder.

          "Administrative Questionnaire" means an Administrative Questionnaire
           ----------------------------
in a form supplied by the Administrative Agent.

          "Affiliate" means, with respect to a specified Person, another Person
           ---------
that directly, or indirectly through one or more intermediaries, Controls or is
Controlled by or is under common Control with the Person specified.

          "Alternate Base Rate" means, for any day, a rate per annum equal to
           -------------------
the greater of (a) the Prime Rate in effect on such day and (b) the Federal
Funds Effective Rate in effect on such day plus 2 of 1%.  Any change in the
Alternate Base Rate due to a change in the Prime Rate or the Federal Funds
Effective Rate shall be effective from and including the effective date of such
change in the Prime Rate or the Federal Funds Effective Rate, respectively.

          "Applicable Percentage" means, with respect to any Lender, the
           ---------------------
percentage of the total Commitments represented by such Lender's Commitment.  If
the Commitments have terminated or expired, the Applicable Percentages shall be
determined based upon the Commitments most recently in effect, giving effect to
any assignments.

          "Assignment and Acceptance" means an assignment and acceptance entered
           -------------------------
into by a Lender and an assignee (with the consent of any party whose consent is
required by Section 9.04), and accepted by the Administrative Agent, in the form
of Exhibit A or any other form approved by the Administrative Agent.

          "Availability Period" means the period from and including the
           -------------------
Effective Date to but excluding the earlier of the Maturity Date and the date of
termination of the Commitments.

          "Board" means the Board of Governors of the Federal Reserve System of
           -----
the United States of America.

          "Borrower" means PeoplePC, Inc., a Delaware corporation.
           --------

          "Borrowing" means Loans of the same Type, made, converted or continued
           ---------
on the same date and, in the case of
<PAGE>

                                                                               3

Eurodollar Loans, as to which a single Interest Period is in effect.

          "Borrowing Base" means, at any time, 98.5% of Eligible Invoiced PC
           --------------
Receivables at such time plus all amounts in the Payment Account at such time,
less the amount of any setoffs, counterclaims, netting or other refusals to pay
of which Ford has notified the Borrower or the Administrative Agent. The
Borrowing Base at any time shall be determined by reference to the most recent
Borrowing Base Certificate delivered to and acceptable to the Administrative
Agent, absent any error in such Borrowing Base Certificate.  The Collateral
Agent shall have the right to adjust the definition of the Borrowing Base or of
Eligible Invoiced PC Receivables as deemed reasonably necessary or advisable by
the Collateral Agent in good faith with notice to the Borrower.

          "Borrowing Base Certificate" means a certificate signed by the Chief
           --------------------------
Financial Officer, the General Counsel or the Chief Executive Officer of the
Borrower in the form of Exhibit C or any other form approved by the
Administrative Agent, together with all attachments contemplated thereby (the
information set forth on which attachments shall support the computation of the
Borrowing Base in such certificate) and all other information reasonably
requested by the Administrative Agent.

          "Borrowing Request" means a request by the Borrower for a Borrowing in
           -----------------
accordance with Section 2.03.

          "Business Day" means any day that is not a Saturday, Sunday or other
           ------------
day on which commercial banks in New York City are authorized or required by law
to remain closed; provided that, when used in connection with a Eurodollar Loan,
                  --------
the term "Business Day" shall also exclude any day on which banks are not open
          ------------
for dealings in dollar deposits in the London interbank market.

          "Capital Lease Obligations" of any Person means the obligations of
           -------------------------
such Person to pay rent or other amounts under any lease of (or other
arrangement conveying the right to use) real or personal property, or a
combination thereof, which obligations are required to be classified and
accounted for as capital leases on a balance sheet of such Person under GAAP,
and the amount of such obligations shall be the capitalized amount thereof
determined in accordance with GAAP.
<PAGE>

                                                                               4

          "Change in Control" means (a) the acquisition of ownership, directly
           -----------------
or indirectly, beneficially or of record, by any Person or group (within the
meaning of the Securities Exchange Act of 1934 and the rules of the Securities
and Exchange Commission thereunder as in effect on the date hereof) other than
any of the Existing Stockholders, of Equity Interests representing more than
35%, or a greater percentage than shall be owned at the time by the Existing
Stockholders, whichever is greater, of either the aggregate ordinary voting
power or the aggregate equity value represented by the issued and outstanding
Equity Interests in the Borrower; (b) occupation of a majority of the seats
(other than vacant seats) on the board of directors of the Borrower by Persons
who were neither (i) nominated by the board of directors of the Borrower nor
(ii) appointed by directors so nominated; or (c) the acquisition of direct or
indirect Control of the Borrower by any Person or group other than the Existing
Stockholders (or any of them).

          "Change in Law" means (a) the adoption of any law, rule or regulation
           -------------
after the date of this Agreement, (b) any change in any law, rule or regulation
or in the interpretation or application thereof by any Governmental Authority
after the date of this Agreement or (c) compliance by any Lender (or, for
purposes of Section 2.12(b), by any lending office of such Lender or by such
Lender's holding company, if any) with any request, guideline or directive
(whether or not having the force of law) of any Governmental Authority made or
issued after the date of this Agreement.

          "Chase H&Q" means Chase H&Q, a division of Chase Securities, Inc.
           ----------

          "Code" means the Internal Revenue Code of 1986, as amended from time
           ----
to time.

          "Collateral" means any and all "Collateral", as defined in the
           ----------
Security Agreement.

          "Collateral Agent" means The Chase Manhattan Bank in its capacity as
           ----------------
Collateral Agent for the Lenders hereby.

          "Collateral and Guarantee Requirement" means, at any time, the
           ------------------------------------
requirement that:
<PAGE>

                                                                               5

          (a) the Administrative Agent shall have received from the Borrower a
     duly executed and delivered counterpart of the Security Agreement;

          (b) the Administrative Agent shall have received from each Subsidiary
     Guarantor either (i) a counterpart of the Guarantee Agreement duly executed
     and delivered on behalf of such Loan Party or (ii) in the case of any
     Person that becomes a Loan Party after the Effective Date, a supplement to
     the Guarantee Agreement, in the form specified therein, duly executed and
     delivered on behalf of such Loan Party;

          (c) all documents and instruments, including Uniform Commercial Code
     financing statements, required by law or reasonably requested by the
     Administrative Agent to be filed, registered or recorded to create the
     Liens intended to be created by the Security Agreement and perfect such
     Liens to the extent required by, and with the priority required by, the
     Security Agreement, shall have been filed, registered or recorded or
     delivered to the Administrative Agent for filing, registration or
     recording;

          (d) each Loan Party shall have obtained all consents and approvals
     required to be obtained by it in connection with the execution and delivery
     of all Security Documents to which it is a party, the performance of its
     obligations thereunder and the granting by it of the Liens thereunder; and

          (e) Ford and the Borrower shall have implemented arrangements
     reasonably satisfactory to the Collateral Agent for payment of Ford
     Receivables directly into the Payment Account.

          "Commitment" means, with respect to each Lender, the commitment of
           ----------
such Lender to make Loans hereunder,  expressed as an amount representing the
maximum aggregate amount of such Lender's Exposure hereunder, as such commitment
may be (a) reduced from time to time pursuant to Section 2.06 and (b) reduced or
increased from time to time pursuant to assignments by or to such Lender
pursuant to Section 9.04.  The initial amount of each Lender's Commitment is set
forth on Schedule 2.01, or in the Assignment and Acceptance pursuant to which
such Lender shall have assumed its Commitment, as applicable. The
<PAGE>

                                                                               6

initial aggregate amount of the Lenders' Commitments is $50,000,000.

          "Commitment Fee" means the fee referred to in Section 2.09(a).
           --------------

          "Control" means the actual possession (as distinguished from the
           -------
deemed possession by virtue of the ownership of any particular percentage of a
Person's Capital Stock), directly or indirectly, of the power to direct or cause
the direction of the management or policies of a Person, whether through the
ability to exercise voting power, by contract or otherwise.  "Controlling" and
                                                              -----------
"Controlled" have meanings correlative thereto.
 ----------

          "Default" means any event or condition which constitutes an Event of
           -------
Default or which upon notice, lapse of time or both would, unless cured or
waived, become an Event of Default.

          "Disclosed Matters" means the actions, suits and proceedings and the
           -----------------
environmental matters disclosed in Schedule 3.06.

          "dollars" or "$" refers to lawful money of the United States of
           -------      -
America.

          "Effective Date" means the date on which the conditions specified in
           --------------
Section 4.01 are satisfied (or waived in accordance with Section 9.02).

          "Eligible Invoiced PC Receivable" means the net invoiced amount owed
           -------------------------------
by Ford to the Borrower under the Ford Contract with respect to a Shipped PC (a
"Ford Receivable") for which the Borrower has invoiced Ford and for which the
 ---------------
Borrower has not been paid that satisfy the criteria set forth below:

          (a) such Ford Receivable is denominated in dollars;

          (b) such Ford Receivable arises from a completed shipment of a
     PeoplePC Solution (as defined in the Ford Contract) made pursuant to an
     authorization submitted by Ford under the Ford Contract, constitutes a
     legal, valid and binding obligation of Ford (as evidenced by receipt of
     such shipment authorization from Ford and the absence of any contrary
     indication) and is covered by an invoice sent by the Borrower to Ford;
<PAGE>

                                                                               7

          (c) such Ford Receivable is owned solely by the Borrower, is subject
     to a valid perfected first priority security interest in favor of the
     Collateral Agent for the benefit of the Lenders pursuant to the Security
     Agreement and is not subject to any other Lien;

          (d) such Ford Receivable complies in all material respects with the
     requirements of all applicable laws and regulations, whether Federal, state
     or local;

          (e) such Ford Receivable constitutes an "account" within the meaning
     of the Uniform Commercial Code of the applicable state; and

          (f) such Ford Receivable is not past due (defined as any receivable
     which has not been paid in full within 30 days of the date of invoice).

          "Environmental Laws" means all laws, rules, regulations, codes,
           ------------------
ordinances, orders, decrees, judgments, injunctions, notices or binding
agreements issued, promulgated or entered into by any Governmental Authority,
relating in any way to the environment, preservation or reclamation of natural
resources, the management, release or threatened release of any Hazardous
Material or to health and safety matters.

          "Environmental Liability" means any liability, contingent or otherwise
           -----------------------
(including any liability for damages, costs of environmental remediation, fines,
penalties or indemnities), of the Borrower or any Subsidiary directly or
indirectly resulting from or based upon (a) violation of any Environmental Law,
(b) the generation, use, handling, transportation, storage, treatment or
disposal of any Hazardous Materials, (c) exposure to any Hazardous Materials,
(d) the release or threatened release of any Hazardous Materials into the
environment or (e) any contract, agreement or other consensual arrangement
pursuant to which liability is assumed or imposed with respect to any of the
foregoing.

          "Equity Interests" means shares of capital stock, partnership
           ----------------
interests, membership interests in a limited liability company, beneficial
interests in a trust or other equity ownership interests in a Person.
<PAGE>

                                                                               8

          "ERISA" means the Employee Retirement Income Security Act of 1974, as
           -----
amended from time to time.

          "ERISA Affiliate" means any trade or business (whether or not
           ---------------
incorporated) that, together with the Borrower, is treated as a single employer
under Section 414(b) or (c) of the Code or, solely for purposes of Section 302
of ERISA and Section 412 of the Code, is treated as a single employer under
Section 414 of the Code.

          "ERISA Event" means (a) any "reportable event", as defined in Section
           -----------
4043 of ERISA or the regulations issued thereunder with respect to a Plan (other
than an event for which the 30-day notice period is waived); (b) the existence
with respect to any Plan of an "accumulated funding deficiency" (as defined in
Section 412 of the Code or Section 302 of ERISA), whether or not waived; (c) the
filing pursuant to Section 412(d) of the Code or Section 303(d) of ERISA of an
application for a waiver of the minimum funding standard with respect to any
Plan; (d) the incurrence by the Borrower or any of its ERISA Affiliates of any
liability under Title IV of ERISA with respect to the termination of any Plan;
(e) the receipt by the Borrower or any ERISA Affiliate from the PBGC or a plan
administrator of any notice relating to an intention to terminate any Plan or
Plans or to appoint a trustee to administer any Plan; (f) the incurrence by the
Borrower or any of its ERISA Affiliates of any liability with respect to the
withdrawal or partial withdrawal from any Plan or Multiemployer Plan; or (g) the
receipt by the Borrower or any ERISA Affiliate of any notice, or the receipt by
any Multiemployer Plan from the Borrower or any ERISA Affiliate of any notice,
concerning the imposition of Withdrawal Liability or a determination that a
Multiemployer Plan is, or is expected to be, insolvent or in reorganization,
within the meaning of Title IV of ERISA.

          "Eurodollar", when used in reference to any Loan or Borrowing, refers
           ----------
to whether such Loan, or the Loans comprising such Borrowing, are bearing
interest at a rate determined by reference to the Adjusted LIBO Rate.

          "Event of Default" has the meaning assigned to such term in Article
           ----------------
VII.

          "Excluded Taxes" means, with respect to the Administrative Agent, any
           --------------
Lender or any other recipient of any payment to be made by or on account of any
obligation of
<PAGE>

                                                                               9

the Borrower hereunder, (a) income or franchise taxes imposed on (or measured
by) its net income by the United States of America, or by the jurisdiction under
the laws of which such recipient is organized or in which its principal office
is located or, in the case of any Lender, in which its applicable lending office
is located, (b) any branch profits taxes imposed by the United States of America
or any similar tax imposed by any other jurisdiction described in clause (a)
above and (c) in the case of a Foreign Lender (other than an assignee pursuant
to a request by the Borrower under Section 2.16(b)), any withholding tax that
(i) is in effect and would apply to amounts payable to such Foreign Lender at
the time such Foreign Lender becomes a party to this Agreement (or designates a
new lending office), except to the extent that such Foreign Lender (or its
assignor, if any) was entitled, at the time of designation of a new lending
office (or assignment), to receive additional amounts from the Borrower with
respect to any withholding tax pursuant to Section 2.14(a), or (ii) is
attributable to such Foreign Lender's failure to comply with Section 2.14(e).

          "Existing Stockholders" means the Persons listed on Schedule 1.01
           ---------------------
hereto.

          "Exposure" means, with respect to any Lender at any time, the sum of
           --------
the outstanding principal amount of such Lender's Loans.

          "Federal Funds Effective Rate" means, for any day, the weighted
           ----------------------------
average (rounded upwards, if necessary, to the next 1/100 of 1%) of the rates on
overnight Federal funds transactions with members of the Federal Reserve System
arranged by Federal funds brokers, as published on the next succeeding Business
Day by the Federal Reserve Bank of New York, or, if such rate is not so
published for any day that is a Business Day, the average (rounded upwards, if
necessary, to the next 1/100 of 1%) of the quotations for such day for such
transactions received by the Administrative Agent from three Federal funds
brokers of recognized standing selected by it.

          "Financial Officer" means the chief financial officer or treasurer of
           -----------------
the Borrower.

          "Ford" means The Ford Motor Company, a Delaware corporation.
           ----
<PAGE>

                                                                              10

          "Ford Contract" means the agreement between the Borrower and Ford
           -------------
dated as of April 4, 2000, as amended by the First Amendment thereto dated July
14, 2000.

          "Ford Index Debt" means the senior, unsecured, non-credit-enhanced
           ---------------
long term indebtedness of Ford.

          "Ford Receivable" has the meaning assigned to such term in the
           ---------------
definition of "Eligible Invoiced PC Receivable".
               -------------------------------

          "Foreign Lender" means any Lender that is organized under the laws of
           --------------
a jurisdiction other than that in which the Borrower is located.  For purposes
of this definition, the United States of America, each State thereof and the
District of Columbia shall be deemed to constitute a single jurisdiction.

          "Foreign Subsidiary" means any Subsidiary that is  organized under the
           ------------------
laws of a jurisdiction other than the United States of America or any State
thereof or the District of Columbia.

          "GAAP" means generally accepted accounting principles in the United
           ----
States of America.

          "Governmental Authority" means the government of the United States of
           ----------------------
America, any other nation or any political subdivision thereof, whether state or
local, and any agency, authority, instrumentality, regulatory body, court,
central bank or other entity exercising executive, legislative, judicial,
taxing, regulatory or administrative powers or functions of or pertaining to
government.

          "Guarantee" of or by any Person (the "guarantor") means any
           ---------                            ---------
obligation, contingent or otherwise, of the guarantor guaranteeing or having the
economic effect of guaranteeing any Indebtedness or other obligation of any
other Person (the "primary obligor") in any manner, whether directly or
                   ---------------
indirectly, and including any obligation of the guarantor, direct or indirect,
(a) to purchase or pay (or advance or supply funds for the purchase or payment
of) such Indebtedness or other obligation or to purchase (or to advance or
supply funds for the purchase of) any security for the payment thereof, (b) to
purchase or lease property, securities or services for the purpose of assuring
the owner of such Indebtedness or other obligation of the payment thereof, (c)
to maintain working capital, equity capital or any other financial statement
condition or liquidity of the
<PAGE>

                                                                              11

primary obligor so as to enable the primary obligor to pay such Indebtedness or
other obligation or (d) as an account party in respect of any letter of credit
or letter of guaranty issued to support such Indebtedness or obligation;
provided, that the term Guarantee shall not include endorsements for collection
--------
or deposit in the ordinary course of business.

          "Guarantee Agreement" means the Guarantee Agreement substantially in
           -------------------
the form of Exhibit E hereto.

          "Hazardous Materials"  means all explosive or radioactive substances
           -------------------
or wastes and all hazardous or toxic substances, wastes or other pollutants,
including petroleum or petroleum distillates, asbestos or asbestos containing
materials, polychlorinated biphenyls, radon gas, infectious or medical wastes
and all other substances or wastes of any nature regulated pursuant to any
Environmental Law.

          "Hedging Agreement" means any interest rate protection agreement,
           -----------------
foreign currency exchange agreement, commodity price protection agreement or
other interest or currency exchange rate or commodity price hedging arrangement.

          "Indebtedness" of any Person means, without duplication, (a) all
           ------------
obligations of such Person for borrowed money or with respect to advances of any
kind, (b) all obligations of such Person evidenced by bonds, debentures, notes
or similar instruments, (c) all obligations of such Person upon which interest
charges are customarily paid, (d) all obligations of such Person under
conditional sale or other title retention agreements relating to property
acquired by such Person, (e) all obligations of such Person in respect of the
deferred purchase price of property or services (excluding current accounts
payable incurred in the ordinary course of business), (f) all Indebtedness of
others secured by (or for which the holder of such Indebtedness has an existing
right, contingent or otherwise, to be secured by) any Lien on property owned or
acquired by such Person, whether or not the Indebtedness secured thereby has
been assumed (the amount of such Indebtedness under this clause (f), if such
Indebtedness has not been assumed by the Borrower or a Subsidiary, being limited
to the lesser of the amount of such Indebtedness and the fair market value of
the property securing such Indebtedness), (g) all Guarantees by such Person of
Indebtedness of others, (h) all Capital Lease Obligations of such Person, (i)
all obligations, contingent
<PAGE>

                                                                              12

or otherwise, of such Person as an account party in respect of letters of credit
and letters of guaranty and (j) all obligations, contingent or otherwise, of
such Person in respect of bankers' acceptances. The Indebtedness of any Person
shall include the Indebtedness of any other entity (including any partnership in
which such Person is a general partner) to the extent such Person is liable
therefor as a result of such Person's ownership interest in or other
relationship with such entity, except to the extent the terms of such
Indebtedness provide that such Person is not liable therefor. The term
"Indebtedness" shall not include (i) any accrued or deferred interest or other
expenses, unless capitalized in accordance with GAAP, (ii) any lease properly
classified as an operating lease in accordance with GAAP or (iii) any trade
payables. The amount of any item of Indebtedness of a type typically reflected
on the consolidated balance sheet of the Borrower shall be the amount of such
Indebtedness appearing on such balance sheet in accordance with GAAP.

          "Indemnified Taxes" means Taxes other than Excluded Taxes.
           -----------------

          "Indemnity, Subrogation and Contribution Agreement" means the
           -------------------------------------------------
Indemnity, Subrogation and Contribution Agreement substantially in the form of
Exhibit I hereto.

          "Interest Election Request" means a request by the Borrower to convert
           -------------------------
or continue a Revolving Borrowing in accordance with Section 2.05.

          "Interest Payment Date" means (a) with respect to any ABR Loan, the
           ---------------------
last day of each March, June, September and December and (b) with respect to any
Eurodollar Loan, the last day of the Interest Period applicable to the Borrowing
of which such Loan is a part and, in the case of a Eurodollar Borrowing with an
Interest Period of more than three months' duration, each day prior to the last
day of such Interest Period that occurs at intervals of three months' duration
after the first day of such Interest Period.

          "Interest Period" means with respect to any Eurodollar Borrowing, the
           ---------------
period commencing on the date of such Borrowing and ending on the numerically
corresponding day in the calendar month that is one, two, three or six months
thereafter, as the Borrower may elect; provided that (i) if any Interest Period
                                       --------
would end on a day other
<PAGE>

                                                                              13

than a Business Day, such Interest Period shall be extended to the next
succeeding Business Day unless, in the case of a Eurodollar Borrowing only, such
next succeeding Business Day would fall in the next calendar month, in which
case such Interest Period shall end on the next preceding Business Day and (ii)
any Interest Period pertaining to a Eurodollar Borrowing that commences on the
last Business Day of a calendar month (or on a day for which there is no
numerically corresponding day in the last calendar month of such Interest
Period) shall end on the last Business Day of the last calendar month of such
Interest Period. For purposes hereof, the date of a Borrowing initially shall be
the date on which such Borrowing is made and, in the case of a Revolving
Borrowing, thereafter shall be the effective date of the most recent conversion
or continuation of such Borrowing.

          "Investment" has the meaning assigned to such term in Section 6.04.
           ----------

          "Lenders" means the Persons listed on Schedule 2.01 and any other
           -------
Person that shall have become a party hereto pursuant to an Assignment and
Acceptance, other than any such Person that ceases to be a party hereto pursuant
to an Assignment and Acceptance.

          "LIBO Rate" means, with respect to any Eurodollar Borrowing for any
           ---------
Interest Period, the rate appearing on Page 3750 of the Telerate Service (or on
any successor or substitute page of such Service, or any successor to or
substitute for such Service, providing rate quotations comparable to those
currently provided on such page of such Service, as determined by the
Administrative Agent from time to time for purposes of providing quotations of
interest rates applicable to dollar deposits in the London interbank market) at
approximately 11:00 a.m., London time, two Business Days prior to the
commencement of such Interest Period, as the rate for dollar deposits with a
maturity comparable to such Interest Period.  In the event that such rate is not
available at such time for any reason, then the "LIBO Rate" with respect to such
                                                 ---------
Eurodollar Borrowing for such Interest Period shall be the rate at which dollar
deposits of $5,000,000 and for a maturity comparable to such Interest Period are
offered by the principal London office of the Administrative Agent in
immediately available funds in the London interbank market at approximately
11:00 a.m., London time, two Business Days prior to the commencement of such
Interest Period.
<PAGE>

                                                                              14

          "Lien" means, with respect to any asset, (a) any mortgage, deed of
           ----
trust, lien, pledge, hypothecation, encumbrance, fixed or floating charge or
security interest in, on or of such asset, (b) the interest of a vendor or a
lessor under any conditional sale agreement, capital lease or title retention
agreement (or any financing lease having substantially the same economic effect
as any of the foregoing) relating to such asset and (c) in the case of
securities, any purchase option, call or similar right of a third party with
respect to such securities, to the extent such option, call or right is entered
into for the purpose of securing Indebtedness; provided that the term "Lien"
                                               --------
shall not include (i) a lessee's interest under any lease properly classified as
an operating lease in accordance with GAAP or (ii) a licensee's interest under
any intellectual property license, to the extent such license was not entered
into for the purpose of securing Indebtedness.

          "Loan Documents" mean this Agreement and the Security Documents.
           --------------

          "Loan Party" means the Borrower and the Subsidiary Loan Parties.
           ----------

          "Loans" means the loans made by the Lenders to the Borrower pursuant
           -----
to this Agreement.

          "Material Adverse Effect" means a material adverse effect on (a) the
           -----------------------
business, assets, operations or financial condition of the Borrower and the
Subsidiaries taken as a whole, (b) the ability of any Loan Party to perform any
of its obligations under any Loan Document or (c) the rights of or benefits
available to the Lenders under any Loan Document.

          "Material Indebtedness" means Indebtedness (other than the Loans), or
           ---------------------
obligations in respect of one or more Hedging Agreements, of any one or more of
the Borrower and its Subsidiaries in an aggregate principal amount exceeding
$10,000,000.  For purposes of determining Material Indebtedness, the "principal
amount" of the obligations of the Borrower or any Subsidiary in respect of any
Hedging Agreement at any time shall be the maximum aggregate amount (giving
effect to any netting agreements) that the Borrower or such Subsidiary would be
required to pay if such Hedging Agreement were terminated at such time.
<PAGE>

                                                                              15

          "Maturity Date" means July 17, 2001.
           -------------

          "Moody's" means Moody's Investors Service, Inc.
           -------

          "Multiemployer Plan" means a multiemployer plan as defined in Section
           ------------------
4001(a)(3) of ERISA.

          "Non-Recourse Indebtedness" means, with respect to any Permitted Joint
           -------------------------
Venture, any Indebtedness of such Permitted Joint Venture that is not Guaranteed
by the Borrower or any other Subsidiary (other than any subsidiary of such
Permitted Joint Venture) and for the payment of which neither the Borrower nor
any other Subsidiary (other than any subsidiary of such Permitted Joint Venture)
is otherwise directly or contingently liable.

          "Other Taxes" means any and all present or future recording, stamp,
           -----------
documentary, excise, transfer, sales, property or similar taxes, charges or
levies arising from any payment made hereunder or from the execution, delivery
or enforcement of, or otherwise with respect to, this Agreement.

          "Payment Account" means Account Number 323-150-829 at The Chase
           ---------------
Manhattan Bank.

          "PBGC" means the Pension Benefit Guaranty Corporation referred to and
           ----
defined in ERISA and any successor entity performing similar functions.

          "Perfection Certificate" means a certificate in the form of Exhibit F
           ----------------------
hereto or any other form approved by the Collateral Agent.

          "Permitted Encumbrances" means:
           ----------------------

          (a) Liens imposed by law for taxes that are not yet due or are being
     contested in compliance with Section 5.04;

          (b) carriers', warehousemen's, mechanics', materialmen's, repairmen's
     and other like Liens imposed by law, arising in the ordinary course of
     business and securing obligations that are not overdue by more than 30 days
     or are being contested in compliance with Section 5.04;
<PAGE>

                                                                              16

          (c) pledges and deposits made in the ordinary course of business in
     compliance with workers' compensation, unemployment insurance and other
     social security laws or regulations;

          (d) deposits to secure the performance of bids, trade contracts,
     leases, statutory obligations, surety and appeal bonds, performance bonds
     and other obligations of a like nature (not including Indebtedness), in
     each case in the ordinary course of business;

          (e) judgment liens in respect of judgments that do not constitute an
     Event of Default under clause (k) of Article VII;

          (f) easements, zoning restrictions, rights-of-way and similar
     encumbrances on real property imposed by law or arising in the ordinary
     course of business that do not secure any monetary obligations and do not
     materially detract from the value of the affected property or interfere
     with the ordinary conduct of business of the Borrower or any Subsidiary;

          (g) leases and subleases (other than capital leases) and licenses and
     sublicenses granted to others in the ordinary course of the Borrower's
     business (other than for the purpose of securing Indebtedness) not
     interfering in any material respect with the business of the Borrower and
     the Subsidiaries taken as a whole, and any interest or title of a lessor or
     licensor under any lease (other than a capital lease) or license;

          (h) Liens in favor of customs and revenue authorities arising as a
     matter of law to secure payment of customs duties in connection with the
     importation of goods; and

          (i) Liens that are not prior to the Lien of the Administrative Agent
     or the Lenders which constitute rights of set-off of a customary nature or
     bankers' liens with respect to amounts on deposit, whether arising by
     operation of law or by contract, in connection with arrangements entered
     into with banks in the ordinary course of business.

          "Permitted Investments" means Investments classified as cash or cash
           ---------------------
equivalents in accordance with
<PAGE>

                                                                              17

GAAP; provided such Investments are permitted by the Borrower's investment
policy as established by the Borrower's Board of Directors from time to time.

          "Permitted Joint Venture" means any Person formed by the Borrower or
           -----------------------
any Subsidiary and by one or more third parties after the date hereof as a
vehicle through which they may engage jointly in activities in which the
Borrower would be permitted to engage to a material extent under Section 6.03(b)
and in which the Borrower owns, directly or indirectly, equity interests
representing more than 50%, but not more than 80%, of the aggregate equity of
such Person.

          "Person" means any natural person, corporation, limited liability
           ------
company, trust, joint venture, association, company, partnership, Governmental
Authority or other entity.

          "Plan"  means any employee pension benefit plan (other than a
           ----
Multiemployer Plan) subject to the provisions of Title IV of ERISA or Section
412 of the Code or Section 302 of ERISA, and in respect of which the Borrower or
any ERISA Affiliate is (or, if such plan were terminated, would under Section
4069 of ERISA be deemed to be) an "employer" as defined in Section 3(5) of
ERISA.

          "Prime Rate" means the rate of interest per annum publicly announced
           ----------
from time to time by The Chase Manhattan Bank as its prime rate in effect at its
principal office in New York City; each change in the Prime Rate shall be
effective from and including the date such change is publicly announced as being
effective.

          "Redeemable Preferred Stock" of any Person means any preferred stock
           --------------------------
issued by such Person which is (i) mandatorily redeemable (by sinking fund or
similar payments or otherwise) or (ii) redeemable at the option of the holder
thereof, or otherwise subject to any contractual agreement which would, or which
might under circumstances beyond the Borrower's control, require redemption or
repurchase, in either case prior to the Maturity Date.

          "Register" has the meaning set forth in Section 9.04.
           --------

          "Related Parties" means, with respect to any specified Person, such
           ---------------
Person's Affiliates and the respective directors, officers, employees, agents
and advisors of such Person and such Person's Affiliates.
<PAGE>

                                                                              18

          "Required Lenders" means, at any time, Lenders having Exposures and
           ----------------
unused Commitments representing at least 50% of the sum of the total Exposures
and unused Commitments at such time.

          "Restricted Payment" means any dividend or other distribution (whether
           ------------------
in cash, securities or other property) with respect to any shares of any class
of capital stock of the Borrower, or any payment (whether in cash, securities or
other property), including any sinking fund or similar deposit, on account of
the purchase, redemption, retirement or acquisition of any such shares of
capital stock of the Borrower or any option, warrant or other right to acquire
any such shares of capital stock of the Borrower.

          "S&P" means Standard & Poor's, a division of the McGraw Hill
           ---
Companies.

          "Security Agreement" means a Security Agreement substantially in the
           ------------------
form of Exhibit D hereto.

          "Security Documents" mean the Security Agreement, the Indemnity,
           ------------------
Subrogation and Contribution Agreement and the Guarantee Agreement.

          "Shipped PC" means a PeoplePC Solution (as defined under the Ford
           ----------
Contract) that the Borrower has shipped or caused to be shipped, pursuant to an
authorization by Ford, to a participating employee under, and in accordance with
the terms of, the Ford Contract by a common carrier acceptable to the
Administrative Agent with shipment confirmed to the Administrative Agent by such
common carrier.

          "Statutory Reserve Rate" means a fraction (expressed as a decimal),
           ----------------------
the numerator of which is the number one and the denominator of which is the
number one minus the aggregate of the maximum reserve percentages (including any
marginal, special, emergency or supplemental reserves) expressed as a decimal
established by the Board to which the Administrative Agent is subject for
eurocurrency funding (currently referred to as "Eurocurrency Liabilities" in
Regulation D of the Board).  Such reserve percentages shall include those
imposed pursuant to such Regulation D.  Eurodollar Loans shall be deemed to
constitute eurocurrency funding and to be subject to such reserve requirements
without benefit of or credit for proration, exemptions or
<PAGE>

                                                                              19

offsets that may be available from time to time to any Lender under such
Regulation D or any comparable regulation. The Statutory Reserve Rate shall be
adjusted automatically on and as of the effective date of any change in any
reserve percentage.

          "subsidiary" means, with respect to any Person (the "parent") at any
           ----------                                          ------
date, any corporation, limited liability company, partnership, association or
other entity the accounts of which would be consolidated with those of the
parent in the parent's consolidated financial statements if such financial
statements were prepared in accordance with GAAP as of such date, as well as any
other corporation, limited liability company, partnership, association or other
entity of which equity securities or other ownership interests representing more
than 50% of the equity or more than 50% of the ordinary voting power or, in the
case of a partnership, more than 50% of the general partnership interests are,
as of such date, owned, controlled or held.

          "Subsidiary" means any subsidiary of the Borrower (other than a
           ----------
Permitted Joint Venture formed in compliance with Section 6.04 and all the
Indebtedness of which is Non-Recourse Indebtedness, except to the extent a
Guarantee of such Indebtedness by the Borrower or a Subsidiary is permitted by
Section 6.01).

          "Subsidiary Guarantor" means each Subsidiary that is not a Permitted
           --------------------
Joint Venture or a Foreign Subsidiary.

          "Subsidiary Loan Party" means each Subsidiary Guarantor.
           ---------------------

          "Taxes" means any and all present or future taxes, levies, imposts,
           -----
duties, deductions, charges or withholdings imposed by any Governmental
Authority.

          "Transactions" means the execution, delivery and performance by each
           ------------
Loan Party of the Loan Documents to which it is a party, the borrowing of Loans
and the use of the proceeds thereof.

          "Type", when used in reference to any Loan or Borrowing, refers to
           ----
whether the rate of interest on such Loan, or on the Loans comprising such
Borrowing, is determined by reference to the Adjusted LIBO Rate or the Alternate
Base Rate.
<PAGE>

                                                                              20

          "Withdrawal Liability" means liability to a Multiemployer Plan as a
           --------------------
result of a complete or partial withdrawal from such Multiemployer Plan, as such
terms are defined in Part I of Subtitle E of Title IV of ERISA.

          SECTION 1.02.  Classification of Loans and Borrowings.  For purposes
                         ---------------------------------------
of this Agreement, Loans may be classified and referred to by Type (e.g., a
                                                                    ----
"Eurodollar Loan").  Borrowings also may be classified and referred to by Type
(e.g., a "Eurodollar Borrowing").
-----

          SECTION 1.03.  Terms Generally.  The definitions of terms herein shall
                         ----------------
apply equally to the singular and plural forms of the terms defined.  Whenever
the context may require, any pronoun shall include the corresponding masculine,
feminine and neuter forms.  The words "include", "includes" and "including"
shall be deemed to be followed by the phrase "without limitation".  The word
"will" shall be construed to have the same meaning and effect as the word
"shall".  Unless the context requires otherwise (a) any definition of or
reference to any agreement, instrument or other document herein shall be
construed as referring to such agreement, instrument or other document as from
time to time amended, supplemented or otherwise modified (subject to any
restrictions on such amendments, supplements or modifications set forth herein),
(b) any reference herein to any Person shall be construed to include such
Person's successors and assigns, (c) the words "herein", "hereof" and
"hereunder", and words of similar import, shall be construed to refer to this
Agreement in its entirety and not to any particular provision hereof, (d) all
references herein to Articles, Sections, Exhibits and Schedules shall be
construed to refer to Articles and Sections of, and Exhibits and Schedules to,
this Agreement and (e) the words "asset" and "property" shall be construed to
have the same meaning and effect and to refer to any and all tangible and
intangible assets and properties, including cash, securities, accounts and
contract rights.

          SECTION 1.04.  Accounting Terms; GAAP.  Except as otherwise expressly
                         -----------------------
provided herein, all terms of an accounting or financial nature shall be
construed in accordance with GAAP, as in effect from time to time; provided
                                                                   --------
that, if the Borrower notifies the Administrative Agent that the Borrower
requests an amendment to any provision hereof to eliminate the effect of any
change occurring after the date hereof in GAAP or in the application thereof on
the operation of such provision (or
<PAGE>

                                                                              21

if the Administrative Agent notifies the Borrower that the Required Lenders
request an amendment to any provision hereof for such purpose), regardless of
whether any such notice is given before or after such change in GAAP or in the
application thereof, then such provision shall be interpreted on the basis of
GAAP as in effect and applied immediately before such change shall have become
effective until such notice shall have been withdrawn or such provision amended
in accordance herewith.

                                  ARTICLE II

                                  The Credits
                                  -----------

          SECTION 2.01.  Commitments.  Subject to the terms and conditions set
                         ------------
forth herein, each Lender agrees to make Loans to the Borrower from time to time
during the Availability Period, in an aggregate principal amount that will not
result in (a) such Lender's Exposure exceeding such Lender's Commitment, (b) the
sum of the total Exposures exceeding the total Commitments or (c) the sum of the
total Exposures exceeding the Borrowing Base then in effect.  Within the
foregoing limits and subject to the terms and conditions set forth herein, the
Borrower may borrow, prepay and reborrow Loans.

          SECTION 2.02.  Loans and Borrowings.  (a)  Each Loan shall be made as
                         ---------------------
part of a Borrowing consisting of Loans made by the Lenders ratably in
accordance with their respective Commitments.  The failure of any Lender to make
any Loan required to be made by it shall not relieve any other Lender of its
obligations hereunder.

          (b)  Subject to Section 2.14, each Borrowing shall be comprised
entirely of ABR Loans or Eurodollar Loans as the Borrower may request in
accordance herewith.  Each Lender at its option may make any Eurodollar Loan by
causing any domestic or foreign branch or Affiliate of such Lender to make such
Loan; provided that any exercise of such option shall not affect the obligation
      --------
of the Borrower to repay such Loan in accordance with the terms of this
Agreement.

          (c)  At the commencement of each Interest Period for any Eurodollar
Borrowing, such Borrowing shall be in an aggregate amount that is an integral
multiple of $10,000 and not less than $1,000,000.  At the time that each ABR
Borrowing is made, such Borrowing shall be in an aggregate
<PAGE>

                                                                              22

amount that is an integral multiple of $10,000 and not less than $250,000;
provided that an ABR Borrowing may be in an aggregate amount that is equal to
--------
the entire unused balance of the total Commitments. Borrowings of more than one
Type may be outstanding at the same time; provided that there shall not at any
                                          --------
time be more than a total of 12 Eurodollar Borrowings outstanding.

          (d)  Notwithstanding any other provision of this Agreement, the
Borrower shall not be entitled to request, or to elect to convert or continue,
any Borrowing if the Interest Period requested with respect thereto would end
after the Maturity Date.

          SECTION 2.03.  Requests for Borrowings.   To request a Borrowing, the
                         ------------------------
Borrower shall notify the Administrative Agent of such request by telephone (a)
in the case of a Eurodollar Borrowing, not later than 1:00 p.m., New York City
time, three Business Days before the date of the proposed Borrowing or (b) in
the case of an ABR Borrowing, not later than 1:00 p.m., New York City time, one
Business Day before the date of the proposed Borrowing.  Each such telephonic
Borrowing Request shall be irrevocable and shall be confirmed promptly by hand
delivery or telecopy to the Administrative Agent of a written Borrowing Request
in a form approved by the Administrative Agent and signed by the Borrower.  Each
such telephonic and written Borrowing Request shall specify the following
information in compliance with Section 2.02:

          (i)   the aggregate amount of the requested Borrowing;

          (ii)  the date of such Borrowing, which shall be a Business Day;

          (iii) whether such Borrowing is to be an ABR Borrowing or a Eurodollar
     Borrowing;

          (iv)  in the case of a Eurodollar Borrowing, the initial Interest
     Period to be applicable thereto, which shall be a period contemplated by
     the definition of the term "Interest Period"; and

          (v)   the location and number of the Borrower's account to which funds
     are to be disbursed, which shall comply with the requirements of Section
     2.04.
<PAGE>

                                                                              23

If no election as to the Type of Borrowing is specified, then the requested
Borrowing shall be an ABR Borrowing.  If no Interest Period is specified with
respect to any requested Eurodollar Borrowing, then the Borrower shall be deemed
to have selected an Interest Period of one month's duration.  Promptly following
receipt of a Borrowing Request in accordance with this Section, the
Administrative Agent shall advise each Lender of the details thereof and of the
amount of such Lender's Loan to be made as part of the requested Borrowing.

          SECTION 2.04.  Funding of Borrowings.  (a)  Each Lender shall make
                         ----------------------
each Loan to be made by it hereunder on the proposed date thereof by wire
transfer of immediately available funds by 5:00 p.m., New York City time, to the
account of the Administrative Agent most recently designated by it for such
purpose by notice to the Lenders.  The Administrative Agent will make such Loans
available to the Borrower by promptly crediting the amounts so received, in like
funds, to an account of the Borrower maintained with the Administrative Agent in
New York City and designated by the Borrower in the applicable Borrowing
Request.

          (b)  Unless the Administrative Agent shall have received notice from a
Lender prior to the proposed date of any Borrowing that such Lender will not
make available to the Administrative Agent such Lender's share of such
Borrowing, the Administrative Agent may assume that such Lender has made such
share available on such date in accordance with paragraph (a) of this Section
and may, in reliance upon such assumption, make available to the Borrower a
corresponding amount.  In such event, if a Lender has not in fact made its share
of the applicable Borrowing available to the Administrative Agent, then the
applicable Lender and the Borrower severally agree to pay to the Administrative
Agent forthwith on demand such corresponding amount with interest thereon, for
each day from and including the date such amount is made available to the
Borrower to but excluding the date of payment to the Administrative Agent, at
(i) in the case of such Lender, the greater of the Federal Funds Effective Rate
and a rate determined by the Administrative Agent in accordance with banking
industry rules on interbank compensation or (ii) in the case of the Borrower,
the interest rate applicable to ABR Loans.  If such Lender pays such amount to
the Administrative Agent, then such amount shall constitute such Lender's Loan
included in such Borrowing.
<PAGE>

                                                                              24

          SECTION 2.05.  Interest Elections.  (a)  Each Borrowing initially
                         -------------------
shall be of the Type specified in the applicable Borrowing Request and, in the
case of a Eurodollar Borrowing, shall have an initial Interest Period as
specified in such Borrowing Request.  Thereafter, the Borrower may elect to
convert such Borrowing to a different Type or to continue such Borrowing and, in
the case of a Eurodollar Borrowing, may elect Interest Periods therefor, all as
provided in this Section.  The Borrower may elect different options with respect
to different portions of the affected Borrowing, in which case each such portion
shall be allocated ratably among the Lenders holding the Loans comprising such
Borrowing, and the Loans comprising each such portion shall be considered a
separate Borrowing.

          (b)  To make an election pursuant to this Section, the Borrower shall
notify the Administrative Agent of such election by telephone by the time that a
Borrowing Request would be required under Section 2.03 if the Borrower were
requesting a Borrowing of the Type resulting from such election to be made on
the effective date of such election.  Each such telephonic Interest Election
Request shall be irrevocable and shall be confirmed promptly by hand delivery or
telecopy to the Administrative Agent of a written Interest Election Request in a
form approved by the Administrative Agent and signed by the Borrower.

          (c)  Each telephonic and written Interest Election Request shall
specify the following information in compliance with Section 2.02:

          (i)   the Borrowing to which such Interest Election Request applies
     and, if different options are being elected with respect to different
     portions thereof, the portions thereof to be allocated to each resulting
     Borrowing (in which case the information to be specified pursuant to
     clauses (iii) and (iv) below shall be specified for each resulting
     Borrowing);

          (ii)  the effective date of the election made pursuant to such
     Interest Election Request, which shall be a Business Day;

          (iii) whether the resulting Borrowing is to be an ABR Borrowing or a
     Eurodollar Borrowing; and

          (iv)  if the resulting Borrowing is a Eurodollar Borrowing, the
     Interest Period to be applicable thereto
<PAGE>

                                                                              25

     after giving effect to such election, which shall be a period contemplated
     by the definition of the term "Interest Period".

If any such Interest Election Request requests a Eurodollar Borrowing but does
not specify an Interest Period, then the Borrower shall be deemed to have
selected an Interest Period of one month's duration.

          (d)  Promptly following receipt of an Interest Election Request, the
Administrative Agent shall advise each Lender of the details thereof and of such
Lender's portion of each resulting Borrowing.

          (e)  If the Borrower fails to deliver a timely Interest Election
Request with respect to a Eurodollar Borrowing prior to the end of the Interest
Period applicable thereto, then, unless such Borrowing is repaid as provided
herein, at the end of such Interest Period such Borrowing shall be converted to
an ABR Borrowing.  Notwithstanding any contrary provision hereof, if an Event of
Default has occurred and is continuing and the Administrative Agent, at the
request of the Required Lenders, so notifies the Borrower, then, so long as an
Event of Default is continuing (i) no outstanding Borrowing may be converted to
or continued as a Eurodollar Borrowing and (ii) unless repaid, each Eurodollar
Borrowing shall be converted to an ABR Borrowing at the end of the Interest
Period applicable thereto.

          SECTION 2.06.  Termination and Reduction of Commitments.  (a)  Unless
                         -----------------------------------------
previously terminated, the Commitments shall terminate on the Maturity Date.

          (b)  The Borrower may at any time terminate, or from time to time
reduce, the Commitments; provided that (i) each reduction of the Commitments
                         --------
shall be in an amount that is an integral multiple of $1,000,000 and not less
than $5,000,000 and (ii) the Borrower shall not terminate or reduce the
Commitments if, after giving effect to any concurrent prepayment of the Loans in
accordance with Section 2.08, the sum of the Exposures would exceed the total
Commitments.

          (c)  The Borrower shall notify the Administrative Agent of any
election to terminate or reduce the Commitments under paragraph (b) of this
Section at least three Business Days prior to the effective date of such
termination or
<PAGE>

                                                                              26

reduction, specifying such election and the effective date thereof. Promptly
following receipt of any notice, the Administrative Agent shall advise the
Lenders of the contents thereof. Each notice delivered by the Borrower pursuant
to this Section shall be irrevocable; provided that a notice of termination of
                                      --------
the Commitments delivered by the Borrower may state that such notice is
conditioned upon the effectiveness of other credit facilities, in which case
such notice may be revoked by the Borrower (by notice to the Administrative
Agent on or prior to the specified effective date) if such condition is not
satisfied. Any termination or reduction of the Commitments shall be permanent.
Each reduction of the Commitments shall be made ratably among the Lenders in
accordance with their respective Commitments.

          SECTION 2.07.  Repayment of Loans; Evidence of Debt.  (a)  The
                         -------------------------------------
Borrower hereby unconditionally promises to pay to the Administrative Agent for
the account of each Lender the then unpaid principal amount of each Loan on the
Maturity Date.

          (b)  Each Lender shall maintain in accordance with its usual practice
an account or accounts evidencing the indebtedness of the Borrower to such
Lender resulting from each Loan made by such Lender, including the amounts of
principal and interest payable and paid to such Lender from time to time
hereunder.

          (c)  The Administrative Agent shall maintain accounts in which it
shall record (i) the amount of each Loan made hereunder, the Type thereof and
the Interest Period applicable thereto, (ii) the amount of any principal or
interest due and payable or to become due and payable from the Borrower to each
Lender hereunder and (iii) the amount of any sum received by the Administrative
Agent hereunder for the account of the Lenders and each Lender's share thereof.

          (d)  The entries made in the accounts maintained pursuant to paragraph
(b) or (c) of this Section shall be prima facie evidence of the existence and
                                    ----- -----
amounts of the obligations recorded therein; provided that the failure of any
                                             --------
Lender or the Administrative Agent to maintain such accounts or any error
therein shall not in any manner affect the obligation of the Borrower to repay
the Loans in accordance with the terms of this Agreement.
<PAGE>

                                                                              27

          (e)  Any Lender may request that Loans made by it be evidenced by a
promissory note.  In such event, the Borrower shall prepare, execute and deliver
to such Lender a promissory note payable to the order of such Lender (or, if
requested by such Lender, to such Lender and its registered assigns) and in a
form approved by the Administrative Agent.  Thereafter, the Loans evidenced by
such promissory note and interest thereon shall at all times (including after
assignment pursuant to Section 9.04) be represented by one or more promissory
notes in such form payable to the order of the payee named therein (or, if such
promissory note is a registered note, to such payee and its registered assigns).

          SECTION 2.08.  Prepayment of Loans.  (a)  The Borrower shall have the
                         --------------------
right at any time and from time to time to prepay any Borrowing in whole or in
part, subject to prior notice in accordance with paragraph (d) of this Section.

          (b)  In the event and on such occasion that the sum of the Revolving
Exposures exceeds the lesser of the Borrowing Base and the total Commitments,
the Borrower shall forthwith prepay Borrowings in an aggregate amount equal to
such excess.

          (c)  Each payment under the Ford Contract received in the Payment
Account shall be promptly applied by the Agent to prepay Borrowings in an
aggregate amount equal to such payment; provided that after all outstanding ABR
                                        --------
Loans and Eurodollar Loans with Interest Periods ending on the date such payment
is received have been repaid the balance of such payment shall be held in the
Payment Account and applied to repay Eurodollar Loans as their respective
Interest Periods end; provided, further, that the Borrower may request, by
                      --------  -------
delivery of a Borrowing Request and a Borrowing Base Certificate at the times
and under the conditions set forth in Section 2.03 and Section 4.02 with respect
to Borrowings, that amounts from the Payment Account be released to the Borrower
to the extent that, after giving effect to any such release, the Borrowing Base
then in effect exceeds the outstanding amount of Loans.

          (d)  The Borrower shall notify the Administrative.  Agent by telephone
(confirmed by telecopy) of any prepayment hereunder not later than 1:00 p.m.,
New York City time, one Business Day before the date of prepayment.  Each such
notice shall be irrevocable and shall specify the prepayment date and the
principal amount of each Borrowing
<PAGE>

                                                                              28

or portion thereof to be prepaid; provided that, if a notice of prepayment is
                                  --------
given in connection with a conditional notice of termination of the Commitments
as contemplated by Section 2.06, then such notice of prepayment may be revoked
if such notice of termination is revoked in accordance with Section 2.06.
Promptly following receipt of any such notice the Administrative Agent shall
advise the Lenders of the contents thereof. Each partial prepayment of any
Borrowing shall be in an amount that would be permitted in the case of an
advance of a Borrowing of the same Type as provided in Section 2.02. Each
prepayment of a Borrowing shall be applied ratably to the Loans included in the
prepaid Borrowing. Prepayments shall be accompanied by accrued interest to the
extent required by Section 2.07.

          SECTION 2.09.  Fees.  (a)  The Borrower agrees to pay to the
                         -----
Administrative Agent for the account of each Lender a commitment fee, which
shall accrue at the rate of 0.25% per annum on the daily unused amount of the
Commitment of such Lender during the period from and including the date hereof
to but excluding the date on which such Commitment terminates.  Accrued
commitment fees shall be payable in arrears on the last day of March, June,
September and December of each year and on the date on which the Commitments
terminate, commencing on the first such date to occur after the date hereof.
All commitment fees shall be computed on the basis of a year of 360 days and
shall be payable for the actual number of days elapsed (including the first day
but excluding the last day).

          (b)  The Borrower agrees to pay to the Administrative Agent, for its
own account, fees payable in the amounts and at the times separately agreed upon
between the Borrower and the Administrative Agent.

          (c)  All fees payable hereunder shall be paid on the dates due, in
immediately available funds, to the Administrative Agent for distribution, in
the case of commitment fees, to the Lenders.  Fees paid shall not be refundable
under any circumstances.

          SECTION 2.10.  Interest.  (a)  The Loans comprising each ABR Borrowing
                         ---------
shall bear interest at the Alternate Base Rate.

          (b)  The Loans comprising each Eurodollar Borrowing shall bear
interest at the Adjusted LIBO Rate for
<PAGE>

                                                                              29

the Interest Period in effect for such Borrowing plus 0.60% per annum.

          (c)  Notwithstanding the foregoing, if any principal of or interest on
any Loan or any fee or other amount payable by the Borrower hereunder is not
paid when due, whether at stated maturity, upon acceleration or otherwise, such
overdue amount shall bear interest, after as well as before judgment, at a rate
per annum equal to (i) in the case of overdue principal of any Loan, 2% plus the
rate otherwise applicable to such Loan as provided in the preceding paragraphs
of this Section or (ii) in the case of any other amount, 2% plus the rate
applicable to ABR Loans as provided in paragraph (a) of this Section.

          (d)  Accrued interest on each Loan shall be payable in arrears on each
Interest Payment Date for such Loan and upon termination of the Commitments;
provided that (i) interest accrued pursuant to paragraph (c) of this Section
--------
shall be payable on demand, (ii) in the event of any repayment or prepayment of
any Loan (other than a prepayment of an ABR Loan prior to the end of the
Availability Period), accrued interest on the principal amount repaid or prepaid
shall be payable on the date of such repayment or prepayment and (iii) in the
event of any conversion of any Eurodollar Loan prior to the end of the current
Interest Period therefor, accrued interest on such Loan shall be payable on the
effective date of such conversion.

          (e)  All interest hereunder shall be computed on the basis of a year
of 360 days, except that interest computed by reference to the Alternate Base
Rate at times when the Alternate Base Rate is based on the Prime Rate shall be
computed on the basis of a year of 365 days (or 366 days in a leap year), and in
each case shall be payable for the actual number of days elapsed (including the
first day but excluding the last day).  The applicable Alternate Base Rate or
Adjusted LIBO Rate shall be determined by the Administrative Agent, and such
determination shall be conclusive absent manifest error.

          SECTION 2.11.  Alternate Rate of Interest.  If prior to the
                         ---------------------------
commencement of any Interest Period for a Eurodollar Borrowing:

          (a)  the Administrative Agent determines (which determination shall be
     conclusive absent manifest error) that adequate and reasonable means do not
     exist
<PAGE>

                                                                              30

     for ascertaining the Adjusted LIBO Rate, for such Interest Period; or

          (b)  the Administrative Agent is advised by the Required Lenders that
     the Adjusted LIBO Rate for such Interest Period will not adequately and
     fairly reflect the cost to such Lenders (or Lender) of making or
     maintaining their Loans (or its Loan) included in such Borrowing for such
     Interest Period;

then the Administrative Agent shall give notice thereof to the Borrower and the
Lenders by telephone or telecopy as promptly as practicable thereafter and,
until the Administrative Agent notifies the Borrower and the Lenders that the
circumstances giving rise to such notice no longer exist, (i) any Interest
Election Request that requests the conversion of any Borrowing to, or
continuation of any Borrowing as, a Eurodollar Borrowing shall be ineffective
and (ii) if any Borrowing Request requests a Eurodollar Borrowing, such
Borrowing shall be made as an ABR Borrowing; provided that if the circumstances
                                             --------
giving rise to such notice affect only one Type of Borrowings, then the other
Type of Borrowings shall be permitted.

          SECTION 2.12.  Increased Costs.  (a)  If any Change in Law shall:
                         ----------------

          (i)  impose, modify or deem applicable any reserve, special deposit or
     similar requirement against assets of, deposits with or for the account of,
     or credit extended by, any Lender (except any such reserve requirement
     reflected in the Adjusted LIBO Rate); or

          (ii) impose on any Lender or the London interbank market any other
     condition affecting this Agreement or Eurodollar Loans made by such Lender;

and the result of any of the foregoing shall be to increase the cost to such
Lender of making or maintaining any Eurodollar Loan (or of maintaining its
obligation to make any such Loan) or to increase the cost to such Lender or to
reduce the amount of any sum received or receivable by such Lender (whether of
principal, interest or otherwise), then the Borrower will pay to such Lender
such additional amount or amounts as will compensate such Lender for such
additional costs incurred or reduction suffered.

          (b)  If any Lender determines that any Change in Law regarding capital
requirements has or would have the
<PAGE>

                                                                              31

effect of reducing the rate of return on such Lender's capital or on the capital
of such Lender's holding company, if any, as a consequence of this Agreement or
the Loans made by such Lender to a level below that which such Lender or such
Lender's holding company could have achieved but for such Change in Law (taking
into consideration such Lender's policies and the policies of such Lender's
holding company with respect to capital adequacy), then from time to time the
Borrower will pay to such Lender, as the case may be, such additional amount or
amounts as will compensate such Lender or such Lender's holding company for any
such reduction suffered.

          (c)  A certificate of a Lender setting forth the amount or amounts
necessary to compensate such Lender or its holding company, as the case may be,
as specified in paragraph (a) or (b) of this Section shall be delivered to the
Borrower and shall be conclusive absent manifest error.  The Borrower shall pay
such Lender, as the case may be, the amount shown as due on any such certificate
within 10 days after receipt thereof.

          (d)  Failure or delay on the part of any Lender to demand compensation
pursuant to this Section shall not constitute a waiver of such Lender's right to
demand such compensation; provided that the Borrower shall not be required to
                          --------
compensate a Lender pursuant to this Section for any increased costs or
reductions incurred more than 270 days prior to the date that such Lender
notifies the Borrower of the Change in Law giving rise to such increased costs
or reductions and of such Lender's intention to claim compensation therefor;
provided further that, if the Change in Law giving rise to such increased costs
-------- -------
or reductions is retroactive, then the 270-day period referred to above shall be
extended to include the period of retroactive effect thereof.

          SECTION 2.13.  Break Funding Payments.  In the event of (a) the
                         -----------------------
payment of any principal of any Eurodollar Loan other than on the last day of an
Interest Period applicable thereto (including as a result of an Event of
Default), (b) the conversion of any Eurodollar Loan other than on the last day
of the Interest Period applicable thereto, (c) the failure to borrow, convert,
continue or prepay any Loan on the date specified in any notice delivered
pursuant hereto (regardless of whether such notice may be revoked under Section
2.15(b) and is revoked in accordance therewith), or (d) the assignment of any
<PAGE>

                                                                              32

Eurodollar Loan other than on the last day of the Interest Period applicable
thereto as a result of a request by the Borrower pursuant to Section 2.13, then,
in any such event, the Borrower shall compensate each Lender for the loss, cost
and expense attributable to such event.  In the case of a Eurodollar Loan, such
loss, cost or expense to any Lender shall be deemed to include an amount
determined by such Lender to be the excess, if any, of (i) the amount of
interest which would have accrued on the principal amount of such Loan had such
event not occurred, at the Adjusted LIBO Rate that would have been applicable to
such Loan, for the period from the date of such event to the last day of the
then current Interest Period therefor (or, in the case of a failure to borrow,
convert or continue, for the period that would have been the Interest Period for
such Loan), over (ii) the amount of interest which would accrue on such
principal amount for such period at the interest rate which such Lender would
bid were it to bid, at the commencement of such period, for dollar deposits of a
comparable amount and period from other banks in the eurodollar market.  A
certificate of any Lender setting forth any amount or amounts that such Lender
is entitled to receive pursuant to this Section shall be delivered to the
Borrower and shall be conclusive absent manifest error.  The Borrower shall pay
such Lender the amount shown as due on any such certificate within 10 days after
receipt thereof.

          SECTION 2.14.  Taxes.  (a)  Any and all payments by or on account of
                         ------
any obligation of the Borrower hereunder or under any other Loan Document shall
be made free and clear of and without deduction for any Indemnified Taxes or
Other Taxes; provided that if the Borrower shall be required to deduct any
             --------
Indemnified Taxes or Other Taxes from such payments, then (i) the sum payable
shall be increased as necessary so that after making all required deductions
(including deductions applicable to additional sums payable under this Section)
the Administrative Agent or Lender (as the case may be) receives an amount equal
to the sum it would have received had no such deductions been made, (ii) the
Borrower shall make such deductions and (iii) the Borrower shall pay the full
amount deducted to the relevant Governmental Authority in accordance with
applicable law.

          (b)  In addition, the Borrower shall pay any Other Taxes to the
relevant Governmental Authority in accordance with applicable law.
<PAGE>

                                                                              33

          (c)  The Borrower shall indemnify the Administrative Agent and each
Lender, within 10 days after written demand therefor, for the full amount of any
Indemnified Taxes or Other Taxes paid by the Administrative Agent or such
Lender, as the case may be, on or with respect to any payment by or on account
of any obligation of the Borrower hereunder or under any other Loan Document
(including Indemnified Taxes or Other Taxes imposed or asserted on or
attributable to amounts payable under this Section) and any penalties, interest
and reasonable expenses arising therefrom or with respect thereto, whether or
not such Indemnified Taxes or Other Taxes were correctly or legally imposed or
asserted by the relevant Governmental Authority.  A certificate as to the amount
of such payment or liability delivered to the Borrower by a Lender or the
Administrative Agent on its own behalf or on behalf of a Lender, shall be
conclusive absent manifest error.

          (d)  As soon as practicable after any payment of Indemnified Taxes or
Other Taxes by the Borrower to a Governmental Authority, the Borrower shall
deliver to the Administrative Agent the original or a certified copy of a
receipt issued by such Governmental Authority evidencing such payment, a copy of
the return reporting such payment or other evidence of such payment reasonably
satisfactory to the Administrative Agent.

          (e)  Any Foreign Lender that is entitled to an exemption from or
reduction of withholding tax under the law of the jurisdiction in which the
Borrower is located, or any treaty to which such jurisdiction is a party, with
respect to payments under this Agreement shall deliver to the Borrower (with a
copy to the Administrative Agent), at the time or times prescribed by applicable
law, such properly completed and executed documentation prescribed by applicable
law or reasonably requested by the Borrower as will permit such payments to be
made without withholding or at a reduced rate, provided that such Foreign Lender
has received written notice from the Borrower advising it of the availability of
such exemption or reduction and containing all applicable documentation.

          (f)  If the Administrative Agent or a Lender determines, in its sole
discretion, that it has received a refund of any Taxes or Other Taxes as to
which it has been indemnified by the Borrower or with respect to which the
Borrower has paid additional amounts pursuant to this Section 2.11, it shall pay
over such refund to the Borrower (but only to the extent of indemnity payments
made, or
<PAGE>

                                                                              34

additional amounts paid, by the Borrower under this Section 2.11 with
respect to the Taxes or Other Taxes giving rise to such refund), net of all out-
of-pocket expenses of the Administrative Agent or such Lender and without
interest (other than any interest paid by the relevant Governmental Authority
with respect to such refund); provided that the Borrower, upon the request of
                              --------
the Administrative Agent or such Lender, agrees to repay the amount paid over to
the Borrower (plus any penalties, interest or other charges imposed by the
relevant Governmental Authority) to the Administrative Agent or such Lender in
the event the Administrative Agent or such Lender is required to repay such
refund to such Governmental Authority.  This Section shall not be construed to
require the Administrative Agent or any Lender to make available its tax returns
(or any other information relating to its taxes which it deems confidential) to
the Borrower or any other Person.

          SECTION 2.15.  Payments Generally; Pro Rata Treatment; Sharing of
                         --------------------------------------------------
Setoffs.  (a)  The Borrower shall make each payment required to be made by it
--------
hereunder or under any other Loan Document (whether of principal, interest, fees
or of amounts payable under Section 2.12, 2.13 or 2.14, or otherwise) prior to
1:00 p.m., New York City time, on the date when due, in immediately available
funds, without set-off or counterclaim.  Any amounts received after such time on
any date may, in the discretion of the Administrative Agent, be deemed to have
been received on the next succeeding Business Day for purposes of calculating
interest thereon.  All such payments shall be made to the Administrative Agent
at its offices at 270 Park Avenue, New York, New York, except that payments
pursuant to Sections 2.12, 2.13, 2.14 and 9.03 shall be made directly to the
Persons entitled thereto and payments pursuant to other Loan Documents shall be
made to the Persons specified therein.  The Administrative Agent shall
distribute any such payments received by it for the account of any other Person
to the appropriate recipient promptly following receipt thereof.  If any payment
under any Loan Document shall be due on a day that is not a Business Day, the
date for payment shall be extended to the next succeeding Business Day, and, in
the case of any payment accruing interest, interest thereon shall be payable for
the period of such extension.  All payments under any Loan Document shall be
made in dollars.

          (b)  If at any time insufficient funds are received by and available
to the Administrative Agent to pay fully all amounts of principal, interest and
fees then due hereunder, such funds shall be applied (i) first, towards
<PAGE>

                                                                              35

payment of interest and fees then due hereunder, ratably among the parties
entitled thereto in accordance with the amounts of interest and fees then due to
such parties, and (ii) second, towards payment of principal then due hereunder,
ratably among the parties entitled thereto in accordance with the amounts of
principal then due to such parties.

          (c)  If any Lender shall, by exercising any right of setoff or
counterclaim or otherwise, obtain payment in respect of any principal of or
interest on any of its Loans resulting in such Lender receiving payment of a
greater proportion of the aggregate amount of its Loans and accrued interest
thereon than the proportion received by any other Lender, then the Lender
receiving such greater proportion shall purchase (for cash at face value)
participations in the Loans of other Lenders to the extent necessary so that the
benefit of all such payments shall be shared by the Lenders ratably in
accordance with the aggregate amount of principal of and accrued interest on
their respective Revolving Loans; provided that (i) if any such participations
                                  --------
are purchased and all or any portion of the payment giving rise thereto is
recovered,  such participations shall be rescinded and the purchase price
restored to the extent of such recovery, without interest, and (ii) the
provisions of this paragraph shall not be construed to apply to any payment made
by the Borrower pursuant to and in accordance with the express terms of this
Agreement or any payment obtained by a Lender as consideration for the
assignment of or sale of a participation in any of its Loans to any assignee or
participant, other than to the Borrower or any Subsidiary or Affiliate thereof
(as to which the provisions of this paragraph shall apply).  The Borrower
consents to the foregoing and agrees, to the extent it may effectively do so
under applicable law, that any Lender acquiring a participation pursuant to the
foregoing arrangements may exercise against the Borrower rights of setoff and
counterclaim with respect to such participation as fully as if such Lender were
a direct creditor of the Borrower in the amount of such participation.

          (d)  Unless the Administrative Agent shall have received notice from
the Borrower prior to the date on which any payment is due to the Administrative
Agent for the account of the Lenders hereunder that the Borrower will not make
such payment, the Administrative Agent may assume that the Borrower has made
such payment on such date in
<PAGE>

                                                                              36

accordance herewith and may, in reliance upon such assumption, distribute to the
Lenders the amount due. In such event, if the Borrower has not in fact made such
payment, then each of the Lenders severally agrees to repay to the
Administrative Agent forthwith on demand the amount so distributed to such
Lender with interest thereon, for each day from and including the date such
amount is distributed to it to but excluding the date of payment to the
Administrative Agent, at the greater of the Federal Funds Effective Rate and a
rate determined by the Administrative Agent in accordance with banking industry
rules on interbank compensation.

          (e)  If any Lender shall fail to make any payment required to be made
by it pursuant to Section 2.04 or 2.15(d), then the Administrative Agent may, in
its discretion (notwithstanding any contrary provision hereof), apply any
amounts thereafter received by the Administrative Agent for the account of such
Lender to satisfy such Lender's obligations under such Sections until all such
unsatisfied obligations are fully paid.

          SECTION 2.16.  Mitigation Obligations; Replacement of Lenders.  (a)
                         -----------------------------------------------
If any Lender requests compensation under Section 2.12, or if the Borrower is
required to pay any additional amount to any Lender or any Governmental
Authority for the account of any Lender pursuant to Section 2.14, then such
Lender shall use reasonable efforts to designate a different lending office for
funding or booking its Loans hereunder or to assign its rights and obligations
hereunder to another of its offices, branches or affiliates, if, in the judgment
of such Lender, such designation or assignment (i) would eliminate or reduce
amounts payable pursuant to Section 2.12 or 2.14, as the case may be, in the
future and (ii) would not subject such Lender to any unreimbursed cost or
expense and would not otherwise be disadvantageous to such Lender.  The Borrower
hereby agrees to pay all reasonable costs and expenses incurred by any Lender in
connection with any such designation or assignment.

          (b)  If any Lender requests compensation under Section 2.12, or if the
Borrower is required to pay any additional amount to any Lender or any
Governmental Authority for the account of any Lender pursuant to Section 2.14,
or if any Lender defaults in its obligation to fund Loans hereunder, then the
Borrower may, at its sole expense and effort, upon notice to such Lender and the
<PAGE>

                                                                              37

Administrative Agent, require such Lender to assign and delegate, without
recourse (in accordance with and subject to the restrictions contained in
Section 9.04), all its interests, rights and obligations under this Agreement to
an assignee that shall assume such obligations (which assignee may be another
Lender, if a Lender accepts such assignment); provided that (i) the Borrower
                                              --------
shall have received the prior written consent of the Administrative Agent, which
consent shall not unreasonably be withheld, (ii) such Lender shall have received
payment of an amount equal to the outstanding principal of its Loans, accrued
interest thereon, accrued fees and all other amounts payable to it hereunder,
from the assignee (to the extent of such outstanding principal and accrued
interest and fees) or the Borrower (in the case of all other amounts) and (iii)
in the case of any such assignment resulting from a claim for compensation under
Section 2.12 or payments required to be made pursuant to Section 2.14, such
assignment will result in a material reduction in such compensation or payments.
A Lender shall not be required to make any such assignment and delegation if,
prior thereto, as a result of a waiver by such Lender or otherwise, the
circumstances entitling the Borrower to require such  assignment and delegation
cease to apply.

                                  ARTICLE III

                        Representations and Warranties
                        ------------------------------

          The Borrower represents and warrants to the Lenders that:

          SECTION 3.01.  Organization; Powers.  Each of the Borrower and its
                         ---------------------
Subsidiaries is duly organized, validly existing and in good standing under the
laws of the jurisdiction of its organization, has all requisite power and
authority to carry on its business as now conducted and, except where the
failure to do so, individually or in the aggregate, could not reasonably be
expected to result in a Material Adverse Effect, is qualified to do business in,
and is in good standing in, every jurisdiction where such qualification is
required.

          SECTION 3.02.  Authorization; Enforceability.  The Transactions to be
                         ------------------------------
entered into by each Loan Party are within such Loan Party's corporate powers
and have been duly authorized by all necessary corporate and, if required,
stockholder action.  This Agreement has been duly executed
<PAGE>

                                                                              38

and delivered by the Borrower, and each other Loan Document to which any Loan
Party is to be a party, when executed and delivered by such Loan Party, will
constitute, and constitutes a legal, valid and binding obligation of the
Borrower or such Loan Party, as the case may be, enforceable in accordance with
its terms, subject to applicable bankruptcy, insolvency, reorganization,
moratorium or other laws affecting creditors' rights generally and subject to
general principles of equity, regardless of whether considered in a proceeding
in equity or at law.

          SECTION 3.03.  Governmental Approvals; No Conflicts.  The Transactions
                         -------------------------------------
(a) do not require any consent or approval of, registration or filing with, or
any other action by, any Governmental Authority, except such as have been
obtained or made and are in full force and effect and except filings necessary
to perfect Liens created under the Loan Documents, (b) will not violate any
applicable law or regulation or the charter, by-laws or other organizational
documents of the Borrower or any of its Subsidiaries or any order of any
Governmental Authority, (c) will not violate or result in a default under any
indenture, material agreement or other material instrument binding upon the
Borrower or any of its Subsidiaries or its assets, or give rise to a right
thereunder to require any payment to be made by the Borrower or any of its
Subsidiaries, and (d) will not result in the creation or imposition of any Lien
on any asset of the Borrower or any of its Subsidiaries, except Liens created
under the Loan Documents.

          SECTION 3.04.  Financial Condition; No Material Adverse Change.  (a)
                         ------------------------------------------------
The Borrower has heretofore furnished to the Lenders its consolidated balance
sheet and statements of income, stockholders equity and cash flows (i) as of and
for the fiscal year ended December 31, 1999, reported on by
PricewaterhouseCoopers, independent public accountants, and (ii) as of and for
the fiscal quarter and the portion of the fiscal year ended March 31, 2000,
certified by its chief financial officer.  Such financial statements present
fairly, in all material respects, the financial position and results of
operations and cash flows of the Borrower and its consolidated Subsidiaries as
of such dates and for such periods in accordance with GAAP, subject to year-end
audit adjustments and the absence of footnotes in the case of the statements
referred to in clause (ii) above.

          (b)  Since December 31, 1999, there has been no material adverse
change in the business, assets, operations,
<PAGE>

                                                                              39

prospects or condition, financial or otherwise, of the Borrower and its
Subsidiaries, taken as a whole.

          SECTION 3.05.  Properties.  (a)  Each of the Borrower and its
                         -----------
Subsidiaries has good title to, or valid leasehold interests in, all its real
and personal property material to its business, except for minor defects in
title that do not interfere with its ability to conduct its business as
currently conducted or to utilize such properties for their intended purposes.

          (b)  Each of the Borrower and its Subsidiaries owns, or is licensed to
use, all trademarks, trade names, copyrights, patents and other intellectual
property material to its business, and to the knowledge of the Borrower, the use
thereof by the Borrower and its Subsidiaries does not infringe upon the rights
of any other Person, except for any such infringements that, individually or in
the aggregate, could not reasonably be expected to result in a Material Adverse
Effect.

          SECTION 3.06.  Litigation and Environmental Matters.  (a)  There are
                         -------------------------------------
no actions, suits or proceedings by or before any arbitrator or Governmental
Authority pending against or, to the knowledge of the Borrower, threatened
against the Borrower or any of its Subsidiaries (i) as to which could reasonably
be expected, individually or in the aggregate, to result in a Material Adverse
Effect (other than the Disclosed Matters) or (ii) that involve any of the Loan
Documents or the Transactions.

          (b)  Except for the Disclosed Matters and except with respect to any
other matters that, individually or in the aggregate, could not reasonably be
expected to result in a Material Adverse Effect, neither the Borrower nor any of
its Subsidiaries (i) has failed to comply with any Environmental Law or to
obtain, maintain or comply with any permit, license or other approval required
under any Environmental Law, (ii) has become subject to any Environmental
Liability, (iii) has received notice of any claim with respect to any
Environmental Liability or (iv) knows of any basis for any Environmental
Liability.

          (c)  Since the date of this Agreement, there has been no change in the
status of the Disclosed Matters that, individually or in the aggregate, has
resulted in, or materially increased the likelihood of, a Material Adverse
Effect.
<PAGE>

                                                                              40

          SECTION 3.07.  Compliance with Laws and Agreements.  Each of the
                         ------------------------------------
Borrower and its Subsidiaries is in compliance with all laws, regulations and
orders of any Governmental Authority applicable to it or its property and all
indentures, agreements and other instruments binding upon it or its property,
except where the failure to do so, individually or in the aggregate, could not
reasonably be expected to result in a Material Adverse Effect.  No Default has
occurred and is continuing.

          SECTION 3.08.  Investment Company Status.  Neither the Borrower nor
                         --------------------------
any of its Subsidiaries is an "investment company" as defined in, or subject to
regulation under, the Investment Company Act of 1940.

          SECTION 3.09.  Taxes.  Each of the Borrower and its Subsidiaries has
                         ------
timely filed or caused to be filed all material Tax returns and reports required
to have been filed and has paid or caused to be paid all Taxes required to have
been paid by it, except (a) any Taxes that are being contested in good faith by
appropriate proceedings and for which the Borrower or such Subsidiary, as
applicable, has set aside on its books adequate reserves or (b) to the extent
that the failure to do so could not reasonably be expected to result in a
Material Adverse Effect.

          SECTION 3.10.  ERISA.  No ERISA Event has occurred or is reasonably
                         ------
expected to occur that, when taken together with all other such ERISA Events for
which liability is reasonably expected to occur, could reasonably be expected to
result in a Material Adverse Effect.  The present value of all accumulated
benefit obligations under each Plan (based on the assumptions used for purposes
of Statement of Financial Accounting Standards No. 87) did not, as of the date
of the most recent financial statements reflecting such amounts, exceed the fair
market value of the assets of such Plan, and the present value of all
accumulated benefit obligations of all underfunded Plans (based on the
assumptions used for purposes of Statement of Financial Accounting Standards No.
87) did not, as of the date of the most recent financial statements reflecting
such amounts, exceed the fair market value of the assets of all such underfunded
Plans.

          SECTION 3.11.  Disclosure.  The Borrower has disclosed to the Lenders
                         -----------
all agreements, instruments and corporate or other restrictions to which it or
any of its
<PAGE>

                                                                              41

Subsidiaries is subject, and all other matters known to it, that, individually
or in the aggregate, could reasonably be expected to result in a Material
Adverse Effect. None of the reports, financial statements, certificates or other
information furnished by or on behalf of any Loan Party to the Administrative
Agent or any Lender in connection with the negotiation of this Agreement or any
other Loan Document or delivered hereunder or thereunder (as modified or
supplemented by other information so furnished and when viewed as an entirety)
contains any material misstatement of fact or omits to state any material fact
necessary to make the statements therein, in the light of the circumstances
under which they were made, not misleading; provided that, with respect to
                                            --------
projected financial information and other projections, the Borrower represents
only that such information was prepared in good faith based upon assumptions
believed to be reasonable at the time.

          SECTION 3.12.  Subsidiaries.  Schedule 3.12 sets forth the name of,
                         -------------
and the ownership interest of the Borrower in, each Subsidiary of the Borrower
and identifies each Subsidiary that is a Subsidiary Loan Party, in each case as
of the Effective Date.

          SECTION 3.13.  Insurance.  Schedule 3.13 sets forth a description of
                         ----------
all insurance maintained by or on behalf of the Borrower and its Subsidiaries as
of the Effective Date.  As of the Effective Date, all premiums in respect of
such insurance have been paid.  The Borrower believes that the insurance
maintained by or on behalf of the Borrower and its Subsidiaries is adequate.

          SECTION 3.14.  Labor Matters.  As of the Effective Date, there are no
                         --------------
strikes, lockouts or slowdowns against Holdings, the Borrower or any Subsidiary
pending or, to the knowledge of the Borrower, threatened.  The hours worked by
and payments made to employees of the Borrower and the Subsidiaries have not
been in violation of the Fair Labor Standards Act or any other applicable
Federal, state, local or foreign law dealing with such matters.  All payments
due from the Borrower or any Subsidiary, or for which any claim may be made
against the Borrower or any Subsidiary, on account of wages and employee health
and welfare insurance and other benefits, have been paid or accrued as a
liability on the books of the Borrower or such Subsidiary.  The consummation of
the Transactions will not give rise to any right of termination or right of
renegotiation on the part
<PAGE>

                                                                              42

of any union under any collective bargaining agreement to which the Borrower or
any Subsidiary is bound.

          SECTION 3.15.  Ford Contract.  The Borrower has heretofore furnished
                         --------------
to the Lenders a true and correct copy of the Ford Contract as amended to and in
effect on the date hereof.  The Ford Contract and the transactions contemplated
thereby are within the Borrower's corporate powers and have been duly authorized
by all corporate and, if required, stockholder action.  The Ford Contract
(including the amendments thereto) has been duly executed and delivered by the
Borrower and Ford and constitutes a legal, valid and binding obligation of the
Borrower and Ford, enforceable in accordance with its terms, subject to
applicable bankruptcy, insolvency, reorganization, moratorium or other laws
affecting creditors' rights generally and subject to general principles of
equity regardless of whether considered in a proceeding in equity or at law.
Neither the Borrower nor Ford has notified the other of any default or other
failure to perform under the Ford Contract.  There are no material disputes
between the Borrower and Ford as of the date hereof.  Each receivable arising
under the Ford Contract is a legal, valid and binding obligation of Ford.

          SECTION 3.16.  Security Documents.  The Security Agreement will, when
                         -------------------
executed and delivered, be effective to create in favor of the Collateral Agent
a legal, valid and enforceable security interest in the Collateral (as defined
therein), and when financing statements in appropriate form are filed in the
offices specified in the Perfection Certificate (as modified from time to time
pursuant to Section 5.09 or 5.11), the Security Agreement will constitute a
perfected first priority Lien on and security interest in all right, title and
interest of each grantor thereunder in and to such Collateral to the extent it
can be perfected by such filing or such other actions, subject only to Liens
existing on the date hereof and expressly permitted by Section 6.02.
<PAGE>

                                                                              43

                                  ARTICLE IV

                                  Conditions
                                  ----------

          SECTION 4.01.  Effective Date.  The obligations of the Lenders to make
                         ---------------
Loans hereunder shall not become effective until the date on which each of the
following conditions is satisfied (or waived in accordance with Section 9.02):

          (a)  The Administrative Agent (or its counsel) shall have received
     from each party hereto either (i) a counterpart of this Agreement signed on
     behalf of such party or (ii) written evidence satisfactory to the
     Administrative Agent (which may include telecopy transmission of a signed
     signature page of this Agreement) that such party has signed a counterpart
     of this Agreement.

          (b)  The Administrative Agent shall have received a favorable written
     opinion (addressed to the Administrative Agent and the Lenders and dated
     the Effective Date) of Wilson, Sonsini, Goodrich & Rosati, counsel for the
     Borrower, substantially in the form of Exhibit B.  The Borrower hereby
     requests such counsel to deliver such opinion.

          (c)  The Administrative Agent shall have received such documents and
     certificates as the Administrative Agent or its counsel may reasonably
     request relating to the organization, existence and good standing of each
     Loan Party, the authorization of the Transactions and any other legal
     matters relating to the Loan Parties, the Loan Documents or the
     Transactions, all in form and substance satisfactory to the Administrative
     Agent and its counsel.

          (d)  The Administrative Agent shall have received a certificate, dated
     the Effective Date and signed by the President or a Financial Officer of
     the Borrower, confirming compliance with the conditions set forth in
     paragraphs (a) and (b) of Section 4.02.

          (e)  The Administrative Agent shall have received all fees and other
     amounts due and payable on or prior to the Effective Date, including, to
     the extent invoiced, reimbursement or payment of all out-of-pocket expenses
     (including fees, charges and disbursement of
<PAGE>

                                                                              44

     counsel) required to be reimbursed or paid by the Borrower hereunder.

          (f)  The Collateral and Guarantee Requirement shall have been
     satisfied and the Administrative Agent shall have received a completed
     Perfection Certificate dated the Effective Date and signed by an executive
     officer or Financial Officer of the Borrower, together with the results of
     a search of the Uniform Commercial Code (or equivalent) filings made with
     respect to the Borrower in the jurisdictions contemplated by the Perfection
     Certificate and copies of the financing statements (or similar documents)
     disclosed by such search and evidence reasonably satisfactory to the
     Administrative Agent that the Liens indicated by such financing statements
     (or similar documents) are permitted by Section 6.02 or have been released.

          (g)  The Administrative Agent shall have received a completed
     Borrowing Base Certificate dated the Effective Date and signed by the Chief
     Financial Officer, the General Counsel or the Chief Executive Officer of
     the Borrower.

          (h)  The Ford Contract shall have been amended in the form attached as
     Exhibit G hereto. Ford and the Borrower shall have signed the Financing
     Party Designation Notice in the form attached as Exhibit H hereto.

          (i)  The Administrative Agent shall have received a copy of all
     invoices sent to Ford as of the Effective Date, along with all backup data
     supporting the amounts set forth in such invoices.

The Administrative Agent shall notify the Borrower and the Lenders of the
Effective Date, and such notice shall be conclusive and binding.
Notwithstanding the foregoing, the obligations of the Lenders to make Loans
hereunder shall not become effective unless each of the foregoing conditions is
satisfied (or waived pursuant to Section 9.02) at or prior to August 31, 2000
(and, in the event such conditions are not so satisfied or waived, the
Commitments shall terminate at such time).

          SECTION 4.02.  Each Credit Event.  The obligation of each Lender to
                         ------------------
make a Loan on the occasion of any
<PAGE>

                                                                              45

Borrowing is subject to the satisfaction of the following conditions:

          (a)  The representations and warranties of each Loan Party set forth
     in the Loan Documents shall be true and correct in all material respects on
     and as of the date of such Borrowing.

          (b)  At the time of and immediately after giving effect to such
     Borrowing no Default shall have occurred and be continuing.

          (c)  The Administrative Agent shall have received a completed
     Borrowing Base Certificate (including the attachments referred to in such
     Borrowing Base Certificate supporting the computation of the Borrowing Base
     set forth therein) signed by the Chief Financial Officer, the General
     Counsel or the Chief Executive Officer of the Borrower not later than 1:00
     p.m. New York City time, one Business Day prior to such Borrowing.

          (d)  The Administrative Agent shall have received a completed
     Borrowing Request signed by the President, a Vice President or a Financial
     Officer of the Borrower, as provided in Section 2.03.

          (e)  The Ford Index Debt shall be rated at least BBB by S&P and at
     least Baa2 by Moody's.

          (f)  The Administrative Agent shall have received copies of all
     invoices sent to Ford since the date of the last Borrowing Base Certificate
     together with all backup data supporting the amounts set forth in such
     invoices not later than 1:00 p.m. New York City time, one Business Day
     prior to such Borrowing.

Each Borrowing shall be deemed to constitute a representation and warranty by
the Borrower on the date thereof as to the matters specified in paragraphs (a)
and (b) of this Section.

                                   ARTICLE V

                             Affirmative Covenants
                             ---------------------

          Until the Commitments have expired or been terminated and the
principal of and interest on each Loan
<PAGE>

                                                                              46

and all fees payable hereunder shall have been paid in full, the Borrower
covenants and agrees with the Lenders that:

          SECTION 5.01.  Financial Statements and Other Information.  The
                         -------------------------------------------
Borrower will furnish to the Administrative Agent and each Lender:

          (a)  within 90 days after the end of each fiscal year of the Borrower,
     its audited consolidated balance sheet and related statements of
     operations, stockholders' equity and cash flows as of the end of and for
     such year, setting forth in each case in comparative form the figures for
     the previous fiscal year, all reported on by PricewaterhouseCoopers or
     other independent public accountants of recognized national standing
     (without a "going concern" or like qualification or exception and without
     any qualification or exception as to the scope of such audit) to the effect
     that such consolidated financial statements present fairly in all material
     respects the financial condition and results of operations of the Borrower
     and its consolidated Subsidiaries on a consolidated basis in accordance
     with GAAP consistently applied;

          (b)  within 45 days after the end of each of the first three fiscal
     quarters of each fiscal year of the Borrower, its consolidated balance
     sheet and related statements of operations, stockholders' equity and cash
     flows as of the end of and for such fiscal quarter and the then elapsed
     portion of the fiscal year, setting forth in each case in comparative form
     the figures for the corresponding period or periods of (or, in the case of
     the balance sheet, as of the end of) the previous fiscal year, all
     certified by one of its Financial Officers as presenting fairly in all
     material respects the financial condition and results of operations of the
     Borrower and its consolidated Subsidiaries on a consolidated basis in
     accordance with GAAP consistently applied, subject to normal year-end audit
     adjustments and the absence of footnotes;

          (c)  concurrently with any delivery of financial statements under
     clause (a) or (b) above, a certificate of a Financial Officer of the
     Borrower (i) certifying as to whether a Default has occurred and, if a
     Default has occurred, specifying the details thereof and any action taken
     or proposed to be taken with respect
<PAGE>

                                                                              47

     thereto and (ii) stating whether any change in GAAP or in the application
     thereof has occurred since the date of the audited financial statements
     referred to in Section 3.04 and, if any such change has occurred,
     specifying the effect of such change on the financial statements
     accompanying such certificate;

          (d)  concurrently with any delivery of financial statements under
     clause (a) above, a certificate of the accounting firm that reported on
     such financial statements stating whether they obtained knowledge during
     the course of their examination of such financial statements of any Default
     (which certificate may be limited to the extent required by accounting
     rules or guidelines);

          (e)  promptly after the same become publicly available, copies of all
     periodic and other reports on Forms 10-K or 10-Q and proxy statements (and
     all amendments thereto) filed by the Borrower with the Securities and
     Exchange Commission, or any Governmental Authority succeeding to any or all
     of the functions of said Commission, or with any national securities
     exchange, or distributed by the Borrower to its shareholders generally, as
     the case may be;

          (f)  promptly following any request therefor, such other information
     regarding the operations, business affairs and financial condition of the
     Borrower or any Subsidiary, or compliance with the terms of this Agreement,
     as the Administrative Agent or any Lender may reasonably request; and

          (g)  not less than once every two weeks (whether pursuant to Section
     4.02(c) or otherwise), a completed Borrowing Base Certificate (including
     the attachments referred to in such Borrowing Base Certificate supporting
     the computation of the Borrowing Base set forth therein) calculating and
     certifying the Borrowing Base as of the Business Day prior to such date,
     but giving effect to any invoices to be sent to Ford on such date.

          SECTION 5.02.  Notices of Material Events.  The Borrower will furnish
                         ---------------------------
to the Administrative Agent and each Lender prompt written notice of the
following:

          (a)  the occurrence of any Default;
<PAGE>

                                                                              48

          (b)  the filing or commencement of any action, suit or proceeding by
     or before any arbitrator or Governmental Authority against or affecting the
     Borrower or any Affiliate thereof that, if adversely determined, could
     reasonably be expected to result in a Material Adverse Effect;

          (c)  the occurrence of any ERISA Event that, alone or together with
     any other ERISA Events that have occurred, could reasonably be expected to
     result in liability of the Borrower and its Subsidiaries in an aggregate
     amount exceeding $1,000,000; and

          (d)  any material adverse development related to the Ford Contract or
     in the Borrower's relationship with Ford, and any other development that
     results in, or could reasonably be expected to result in, a Material
     Adverse Effect or a material adverse impact on the Borrower's ability to
     perform under the Ford Contract.

Each notice delivered under this Section shall be accompanied by a statement of
a Financial Officer or other executive officer of the Borrower setting forth the
details of the event or development requiring such notice and any action taken
or proposed to be taken with respect thereto.

          SECTION 5.03.  Existence; Conduct of Business.  The Borrower will, and
                         -------------------------------
will cause each of its Subsidiaries to, do or cause to be done all things
necessary to preserve, renew and keep in full force and effect its legal
existence and the rights, licenses, permits, privileges and franchises material
to the conduct of its business; provided that the foregoing shall not prohibit
                                --------
any merger, consolidation, liquidation or dissolution permitted under Section
6.03.

          SECTION 5.04.  Payment of Obligations.  The Borrower will, and will
                         -----------------------
cause each of its Subsidiaries to, pay its Tax liabilities, that, if not paid,
could result in a Material Adverse Effect before the same shall become
delinquent or in default, except where (a) the validity or amount thereof is
being contested in good faith by appropriate proceedings, (b) the Borrower or
such Subsidiary has set aside on its books adequate reserves with respect
thereto in accordance with GAAP and (c) the failure to make payment pending such
contest could not reasonably be expected to result in a Material Adverse Effect.
<PAGE>

                                                                              49

          SECTION 5.05.  Maintenance of Properties; Insurance.  The Borrower
                         -------------------------------------
will, and will cause each of its Subsidiaries to, (a) keep and maintain all
property material to the conduct of its business in good working order and
condition, ordinary wear and tear excepted, and (b) maintain, with financially
sound and reputable insurance companies, insurance in such amounts and against
such risks as are customarily maintained by companies engaged in the same or
similar businesses operating in the same or similar locations.

          SECTION 5.06.  Books and Records; Inspection Rights.  (a)  The
                         -------------------------------------
Borrower will, and will cause each of its Subsidiaries to, keep proper books of
record and account in which full, true and correct entries are made of all
dealings and transactions in relation to its business and activities.  The
Borrower will, and will cause each of its Subsidiaries to, permit any
representatives designated by the Administrative Agent or any Lender, at
reasonable times and upon reasonable prior notice, to visit and inspect its
properties, to examine and make extracts from its books and records, and to
discuss its affairs, finances and condition with its officers and independent
accountants, all at such reasonable times and as often as reasonably requested.

          (b)  The Borrower will, and will cause each of its Subsidiaries to,
permit any representatives designated by the Administrative Agent (including any
consultants, accountants, lawyers and appraisers retained by the Administrative
Agent) to conduct evaluations of the Borrower's computation of the Borrowing
Base and the assets included in the Borrowing Base, all at such reasonable times
and as often as reasonably requested.  The Borrower shall pay the reasonable
fees and expenses of any representatives retained by the Administrative Agent to
conduct any such evaluation or appraisal (including but not limited to
reasonable and customary internally allocated fees of in-house counsel, auditors
or collateral monitoring personnel of the Administrative Agent).  The Borrower
also agrees, upon reasonable prior notice by the Administrative Agent, to modify
or adjust the computation of the Borrowing Base (which may include maintaining
additional reserves or modifying the eligibility criteria for the components of
the Borrowing Base) to the extent deemed reasonably necessary or advisable by
the Administrative Agent or the Required Lenders in good faith as a result of
any such evaluation.
<PAGE>

                                                                              50

          SECTION 5.07.  Compliance with Laws.  The Borrower will, and will
                         ---------------------
cause each of its Subsidiaries to, comply with all laws, rules, regulations and
orders of any Governmental Authority applicable to it or its property, except
where the failure to do so, individually or in the aggregate, could not
reasonably be expected to result in a Material Adverse Effect.

          SECTION 5.08.  Use of Proceeds.  The proceeds of the Loans will be
                         ----------------
used only to provide funds required for the performance of the Borrower's
obligations under the Ford Contract and for working capital and general
corporate purposes.  No part of the proceeds of any Loan will be used, whether
directly or indirectly, for any purpose that entails a violation of any of the
Regulations of the Board, including Regulations U and X.

          SECTION 5.09.  Information Regarding Collateral.  Each year, at the
                         ---------------------------------
time of delivery of annual financial statements with respect to the preceding
fiscal year pursuant to clause (a) of Section 5.01, the Borrower shall deliver
to the Administrative Agent a certificate of a Financial Officer and the chief
legal officer of the Borrower (i) setting forth the information required
pursuant to Section 1 of the Perfection Certificate or confirming that there has
been no change in such information since the date of the Perfection Certificate
delivered on the Effective Date or the date of the most recent certificate
delivered pursuant to this Section and (ii) certifying that all Uniform
Commercial Code financing statements or other appropriate filings, recordings or
registrations, including all refilings, rerecordings and reregistrations,
containing a description of the Collateral have been filed of record in each
governmental, municipal or other appropriate office in each jurisdiction
identified pursuant to clause (i) above to the extent necessary to protect and
perfect the security interests under the Security Agreement for a period of not
less than one year after the date of such certificate (except as noted therein
with respect to any continuation statements to be filed within such period).

          SECTION 5.10.  Additional Subsidiaries.  If any additional Subsidiary
                         ------------------------
is formed or acquired after the Effective Date, the Borrower will, within three
Business Days after such Subsidiary is formed or acquired, notify the
Administrative Agent and the Lenders thereof and cause the Collateral and
Guarantee Requirement to be satisfied (if applicable) with respect to such
Subsidiary.
<PAGE>

                                                                              51

          SECTION 5.11.  Further Assurances.  (a)  The Borrower will, and will
                         -------------------
cause each Subsidiary Loan Party to, execute any and all further documents,
financing statements, agreements and instruments, and take all such further
actions (including the filing and recording of financing statements and other
documents), which may be required under any applicable law, or which the
Administrative Agent or the Required Lenders may reasonably request, to cause
the Collateral and Guarantee Requirement to be and remain satisfied, all at the
expense of the Loan Parties.  The Borrower also agrees to provide to the
Administrative Agent, from time to time upon request, evidence reasonably
satisfactory to the Administrative Agent as to the perfection and priority of
the Liens created or intended to be created by the Security Documents.

          (b)  The Borrower irrevocably makes, constitutes and appoints the
Administrative Agent (and all officers, employees or agents designated by the
Administrative Agent) as the Borrower's true and lawful agent and attorney-in-
fact, and in such capacity the Administrative Agent shall have the right, with
power of substitution for the Borrower and in the Borrower's name or otherwise,
for the use and benefit of the Administrative Agent and the Lenders, to invoice
Ford (and sign the name of the Borrower on any invoice) for any receivables
under the Ford Contract, at any time when the Borrower shall have failed to
invoice Ford as required hereunder, and to do all other acts and things
necessary to carry out the purposes of the above; provided, however, that
                                                  --------  -------
nothing herein contained shall be construed as requiring or obligating the
Administrative Agent to take any action and no action taken or omitted to be
taken by the Administrative Agent shall give rise to any defense, counterclaim
or offset in favor of the Borrower or to any claim or action against the
Administrative Agent.  It is understood and agreed that the appointment of the
Administrative Agent as the agent and attorney-in-fact for the above purpose is
coupled with an interest and is irrevocable.  The provisions of this paragraph
shall in no event relieve the Borrower of its obligations hereunder or under any
other Loan Document and or in any way limit the right of the Administrative
Agent or any Lender of any other or further right which it may have on the date
of this Agreement or hereafter, whether hereunder, under any other Loan
Document, by law or otherwise.
<PAGE>

                                                                              52

          SECTION 5.12.  Ford Contract.  (a)  The Borrower will require Ford at
                         -------------
all times to make all payments due under the Ford Contract into the Payment
Account.

          (b)  The Borrower will notify the Administrative Agent of any notice
from Ford regarding setoffs, counterclaims, netting or other refusals to make
payment no later than 24 hours after the Borrower receives such notice from
Ford.

          (c)  The Borrower will notify the Administrative Agent of any change
in, or amendment to, the Ford Contract.

          (d)  The Borrower will invoice Ford in the manner provided in the Ford
Contract but not less frequently than on the 15th and last day of each month,
unless the Borrower had invoiced Ford during the preceding two weeks.

                                  ARTICLE VI

                              Negative Covenants
                              ------------------

          Until the Commitments have expired or terminated and the principal of
and interest on each Loan and all fees  payable hereunder have been paid in
full, the Borrower covenants and agrees with the Lenders that:

          SECTION 6.01.  Indebtedness.  The Borrower will not, and will not
                         -------------
permit any Subsidiary to, create, incur, assume or permit to exist any
Indebtedness or issue or permit to exist any preferred stock, except:

          (a) Indebtedness created hereunder;

          (b) Indebtedness and preferred stock, other than Redeemable Preferred
     Stock, existing on the date hereof and set forth in Schedule 6.01 and
     extensions, renewals and replacements of any such Indebtedness that do not
     increase the outstanding principal amount thereof;

          (c) Indebtedness of the Borrower to any Subsidiary and of any
     Subsidiary to the Borrower or any other  Subsidiary;

          (d) Guarantees by the Borrower of Indebtedness of any Subsidiary and
     by any Subsidiary of Indebtedness of the Borrower or any other Subsidiary;
<PAGE>

                                                                              53

          (e) Indebtedness of the Borrower or any Subsidiary incurred to finance
     the acquisition, construction or improvement of any fixed or capital
     assets, including Capital Lease Obligations, and extensions, renewals and
     replacements of any such Indebtedness that do not increase the outstanding
     principal amount thereof; provided that (i) such Indebtedness is incurred
                               --------
     prior to or within 90 days after such acquisition or the completion of such
     construction or improvement and (ii) the aggregate principal amount of such
     Indebtedness permitted by this clause (e) shall not exceed the cost of such
     acquisition, construction or improvement;

          (f) Indebtedness of any Person that becomes a Subsidiary after the
     date hereof; provided that (i) such Indebtedness exists at the time such
                  --------
     Person becomes a Subsidiary and is not created in contemplation of or in
     connection with such Person becoming a Subsidiary and (ii) the aggregate
     principal amount of Indebtedness permitted by this clause (f) shall not
     exceed $25,000,000 at any time outstanding;

          (g) Indebtedness of the Borrower in an aggregate principal amount
     (including all fees and expenses incurred in connection therewith) not to
     exceed at any time the book value of accounts receivable of the Borrower
     and the Subsidiaries (other than accounts receivable arising under the Ford
     Contract) and the book value of inventory of the Borrower and the
     Subsidiaries, which Indebtedness may, but need not, be secured only to the
     extent permitted under Section 6.02(f);

          (h) Non-Recourse Indebtedness of Permitted Joint Ventures;

          (i) preferred stock other than Redeemable Preferred Stock;

          (j) obligations of the Borrower or any Subsidiary with respect to
     Hedging Agreements entered into by the Borrower or any Subsidiary for bona
     fide hedging purposes;

          (k) Indebtedness arising from the honoring of any check, draft or
     similar instrument against insufficient funds or from the endorsement of
     instruments for
<PAGE>

                                                                              54

     collection in the ordinary course of the Borrower's or any Subsidiary's
     business;

          (l) Indebtedness of the Borrower or any Subsidiary with respect to
     surety, appeal, indemnity, performance or other similar bonds in the
     ordinary course of business;

          (m) Indebtedness consisting of Guarantees that constitute Investments
     permitted under Section 6.04; and

          (n) other Indebtedness of the Borrower in an aggregate principal
     amount not exceeding $50,000,000 at any time outstanding; provided that no
                                                               --------
     more than $10,000,000 in aggregate principal amount of such Indebtedness
     permitted by this clause (h) shall be secured.

          SECTION 6.02.  Liens.  The Borrower will not, and will not permit any
                         ------
Subsidiary to, create, incur, assume or permit to exist any Lien on any property
or asset now owned or hereafter acquired by it, or assign or sell any income or
revenues (including accounts receivable) or rights in respect of any thereof,
except:

          (a) Permitted Encumbrances;

          (b) any Lien on any property or asset of the Borrower or any
     Subsidiary existing on the date hereof and set forth in Schedule 6.02;

     provided that (i) such Lien shall not apply to any property or asset of the
     --------
     Borrower or any Subsidiary other than those to which it applies on the date
     hereof and (ii) such Lien shall secure only those obligations which it
     secures on the date hereof and extensions, renewals and replacements
     thereof that do not increase the outstanding principal amount thereof;

          (c) any Lien existing on any property or asset prior to the
     acquisition thereof by the Borrower or any Subsidiary or existing on any
     property or asset of any Person that becomes a Subsidiary after the date
     hereof prior to the time such Person becomes a Subsidiary; provided that
                                                                --------
     (i) such Lien is not created in contemplation of or in connection with such
     acquisition or such Person becoming a Subsidiary, as the case may be, (ii)
     such Lien shall not apply to any other
<PAGE>

                                                                              55

     property or assets of the Borrower or any Subsidiary and (iii) such Lien
     shall secure only those obligations which it secures on the date of such
     acquisition or the date such Person becomes a Subsidiary, as the case may
     be and extensions, renewals and replacements thereof that do not increase
     the outstanding principal amount thereof;

          (d) Liens on fixed or capital assets acquired, constructed or improved
     by the Borrower or any Subsidiary (together with attachments, accessions
     and additions thereto and parts and proceeds thereof); provided that (i)
                                                            --------
     such security interests secure Indebtedness permitted by clause (e) of
     Section 6.01, (ii) such security interests and the Indebtedness secured
     thereby are incurred prior to or within 90 days after such acquisition or
     the completion of such construction or improvement, (iii) the Indebtedness
     secured thereby does not exceed the cost of acquiring, constructing or
     improving such fixed or capital assets and (iv) such security interests
     shall not apply to any other property or assets of the Borrower or any
     Subsidiary;

          (e) Liens created under the Loan Documents;

          (f) Liens on receivables, inventory and related property (other than
     on the Collateral) incurred to finance Indebtedness permitted by Section
     6.01(g) and arms length sales of receivables under one or more contracts
     similar to (but not including) the Ford Contract; provided that any Liens
                                                       --------
     on inventory acquired in connection with or held for delivery under the
     Ford Contract (and any proceeds of such inventory) shall be automatically
     released prior to the shipment of such inventory under the Ford Contract,
     and the Administrative Agent shall be reasonably satisfied, in good faith,
     with the arrangements to effect such automatic release (such consent by the
     Administrative Agent not to be unreasonably withheld);

          (g) other Liens on the property or assets of the Borrower or any
     Subsidiary securing Indebtedness permitted to be secured under Section
     6.01(n); provided that the Borrower will not permit, and will not allow any
              --------
     Subsidiary to permit, any Liens arising under this Section 6.02(g) on the
     Ford Contract, the Collateral or on any patents, copyrights, trademarks,
     trade names,
<PAGE>

                                                                              56

     domain names, URLs or other intellectual property owned by the Borrower or
     any Subsidiary;

          (h) Liens on assets of Permitted Joint Ventures, to the extent any
     Indebtedness secured by such Liens constitutes Non-Recourse Indebtedness;

          (i)  Liens on cash, cash equivalents or bank accounts (other than the
     Payment Account) securing the Borrower's or any Subsidiaries' reimbursement
     obligations in respect of letters of credit permitted under Section 6.01;
     and

          (j)  Liens on cash or Liens in the nature of deposits, in each case,
     pledged by Borrower or any Subsidiaries for the purpose of securing a
     supply of parts, inventory or other assets or services incorporated into or
     comprising a part of a PeoplePC Solution (as defined in the Ford Contract).

          SECTION 6.03.  Fundamental Changes.  (a)  The Borrower will not, and
                         --------------------
will not permit any Subsidiary to, merge into or consolidate with any other
Person, or permit any other Person to merge into or consolidate with it, or
sell, transfer, lease or otherwise dispose of (in one transaction or in a series
of transactions) all or substantially all of its assets, or all or substantially
all of the stock of any of its Subsidiaries (in each case, whether now owned or
hereafter acquired), or liquidate or dissolve, except that, if at the time
thereof and immediately after giving effect thereto no Default shall have
occurred and be continuing (i) any Person may merge into the Borrower in a
transaction in which the Borrower is the surviving corporation, (ii) any
Subsidiary may merge into any Person in a transaction in which the surviving
entity is a Subsidiary owned by the Borrower to at least the same extent as such
merged Subsidiary, (iii) any Subsidiary may sell, transfer, lease or otherwise
dispose of its assets to the Borrower or to another Subsidiary and (iv) any
Subsidiary may liquidate or dissolve if the Borrower determines in good faith
that such liquidation or dissolution is in the best interests of the Borrower
and is not materially disadvantageous to the Lenders.

          (b)  The Borrower will not, and will not permit any of its
Subsidiaries to, engage to any material extent in any business other than
businesses of the type conducted by the Borrower and its Subsidiaries on the
date of execution
<PAGE>

                                                                              57

of this Agreement and businesses reasonably related thereto as determined in
good faith by the Board of Directors of the Borrower.

          SECTION 6.04.  Investments, Loans, Advances, Guarantees and
                         --------------------------------------------
Acquisitions.  The Borrower will not, and will not permit any of its
-------------
Subsidiaries to, purchase, hold or acquire (including pursuant to any merger
with any Person that was not a wholly owned Subsidiary prior to such merger) any
capital stock, evidences of indebtedness or other securities (including any
option, warrant or other right to acquire any of the foregoing) of, make or
permit to exist any loans or advances to, Guarantee any obligations of, or make
or permit to exist any investment or any other interest in, any other Person
(collectively, "Investments"), except:

          (a) Permitted Investments;

          (b) Investments by the Borrower in the capital stock of its wholly
     owned Subsidiaries and Subsidiary Guarantors and in the capital stock of
     Persons that, concurrently with such Investments, become wholly owned
     Subsidiaries or Subsidiary Guarantors;

          (c) loans or advances made by the Borrower or any Subsidiary to any
     wholly owned Subsidiary or Subsidiary Guarantor and made by any Subsidiary
     that is not a wholly owned Subsidiary or Subsidiary Guarantor to the
     Borrower or any other Subsidiary;

          (d) loans or advances to employees, officers or directors for business
     expenses not to exceed $1,000,000 in the aggregate outstanding at any one
     time;

          (e) loans or advances to employees, officers or directors in
     connection with the relocation or hiring of such employee, officer or
     director (or in connection with the early exercise of stock options) or
     otherwise not to exceed $5,000,000 in the aggregate at any one time
     outstanding;

          (f) Investments existing on the date hereof and described in Schedule
     6.04(f) hereto;

          (g) Hedging Agreements permitted under Section 6.01(j);

<PAGE>

                                                                              58

          (h) advances, loans or extensions of credit to customers, employees or
     customers or credit card service providers in the ordinary course of
     business of Borrower or any Subsidiary;

          (i) Investments in Permitted Joint Ventures which the Borrower's Board
     of Directors determines in good faith to be strategic for the Borrower or
     any Subsidiary, the consideration for which consists of (x) the licensing
     of technology, know-how, trademarks, service marks and other intangibles
     (other than licenses which are exclusive as to all regions or across all
     fields) or (y) other property (other than (A) the Ford Contract, (B) the
     Collateral and (C) any patents, copyrights, trademarks, trade names, domain
     names, URLs or other intellectual property owned by the Borrower or any
     Subsidiary if the transfer of such property under this clause (C) would
     have a material impact on the ability of the Borrower to conduct its
     operations in the United States as they are currently contemplated to be
     conducted) with an aggregate fair market value for all such Investments not
     greater than $25,000,000; and

          (j) so long as no Default or Event of Default has occurred and is
     continuing, investments by the Borrower in, or loans by the Borrower to,
     any other entity in an aggregate principal amount not to exceed
     $25,000,000.

          SECTION 6.05.  Restricted Payments.  The Borrower will not, and will
                         --------------------
not permit any of its Subsidiaries to, declare or make, or agree to pay or make,
directly or indirectly, any Restricted Payment, except that so long as no
Default or Event of Default has occurred and is continuing (a) the Borrower may
make Restricted Payments payable solely in additional shares of its common
stock; (b) the Borrower may make Restricted Payments pursuant to and in
accordance with stock option plans or other benefit plans for management or
employees of the Borrower and its Subsidiaries in an aggregate principal amount
not to exceed $5,000,000; (c) the Borrower may make Restricted Payments in an
aggregate amount not to exceed $1,000,000 pursuant to any shareholder rights
plan; (d) any Subsidiary may make any Restricted Payment to the Borrower or any
other Subsidiary; (e) the Borrower may make any Restricted Payment deemed to
occur upon the net or "cashless" exercise of any warrant or option by the holder
thereof; (f) the Borrower may make Restricted Payments with the net cash
proceeds in excess of
<PAGE>

                                                                              59

$100,000,000 from issuances and sales by the Borrower after the date hereof of
its common stock; (g) the Borrower may honor any request made by a holder of any
existing capital stock to convert or exchange such capital stock into common
stock in accordance with the terms of such capital stock or the Borrower's
Certificate or Incorporation; and (h) the Borrower may make other Restricted
Payments in an aggregate amount not to exceed $10,000,000.

          SECTION 6.06.  Transactions with Affiliates.  The Borrower will not,
                         -----------------------------
and will not permit any of its Subsidiaries to, sell, lease or otherwise
transfer any property or assets to, or purchase, lease or otherwise acquire any
property or assets from, or otherwise engage in any other transactions with, any
of its Affiliates, except (a) in the ordinary course of business at prices and
on terms and conditions not less favorable to the Borrower or such Subsidiary
than could be obtained on an arm's-length basis from unrelated third parties;
(b) transactions between or among the Borrower and its wholly owned Subsidiaries
not involving any other Affiliate; (c) payments of reasonable directors' fees to
Persons and indemnities provided on behalf of officers, directors and employees
of the Borrower or any Subsidiary as determined in good faith by the Board of
Directors of the Borrower; and (d) Restricted Payments permitted by this
Agreement.

          SECTION 6.07.  Restrictive Agreements.  The Borrower will not, and
                         -----------------------
will not permit any of its Subsidiaries to, directly or indirectly, enter into
or permit to exist any agreement or arrangement that prohibits or materially
restricts the ability of the Borrower to comply with its obligations under the
Ford Contract.

                                  ARTICLE VII

                               Events of Default
                               -----------------

          If any of the following events ("Events of Default") shall occur:
                                           -----------------

          (a) the Borrower shall fail to pay any principal of any Loan when and
     as the same shall become due and payable, whether at the due date thereof
     or at a date fixed for prepayment thereof or otherwise;
<PAGE>

                                                                              60

          (b) the Borrower shall fail to pay any interest on any Loan or any fee
     or any other amount (other than an amount referred to in clause (a) of this
     Article) payable under this Agreement or any other Loan Document, when and
     as the same shall become due and payable, and such failure shall continue
     unremedied in the case of interest or fees for a period of three Business
     Days and in the case of other payments for a period of ten days following
     the receipt of an invoice for the same;

          (c) any representation or warranty made or deemed made or information
     furnished by or on behalf of the Borrower or any Subsidiary in any Loan
     Document or any amendment or modification thereof or waiver thereunder, or
     in any report, certificate, financial statement or other document furnished
     pursuant to or in connection with any Loan Document or any amendment or
     modification thereof or waiver thereunder, shall prove to have been
     incorrect in any material respect when made or deemed made;

          (d) the Borrower shall fail to observe or perform any covenant,
     condition or agreement contained in Section 5.02, 5.03 (with respect to the
     Borrower's existence), 5.12 or in Article VI; provided, in the case of
                                                   --------
     Section 5.02, that such failure shall have continued for five Business
     Days;

          (e) any Loan Party shall fail to observe or perform any covenant,
     condition or agreement contained in any Loan Document (other than those
     specified in clause (a), (b) or (d) of this Article), and such failure
     shall continue unremedied for a period of 30 days after notice thereof from
     the Administrative Agent to the Borrower (which notice will be given at the
     request of any Lender);

          (f) the Borrower or any Subsidiary shall fail to make any payment
     (whether of principal or interest and regardless of amount) in respect of
     any Material Indebtedness, when and as the same shall become due and
     payable;

          (g) any event or condition occurs that results in any Material
     Indebtedness becoming due prior to its scheduled maturity or that enables
     or permits (with or without the giving of notice, the lapse of time or
<PAGE>

                                                                              61

     both) the holder or holders of any Material Indebtedness or any trustee or
     agent on its or their behalf to cause any Material Indebtedness to become
     due, or to require the prepayment, repurchase, redemption or defeasance
     thereof, prior to its scheduled maturity; provided that this clause (g)
                                               --------
     shall not apply to (i) secured Indebtedness that becomes due as a result of
     the voluntary sale or transfer of the property or assets securing such
     Indebtedness, (ii) the voluntary prepayment, redemption, repurchase or
     defeasance of any such Indebtedness by the Borrower or any Subsidiary or
     the giving of notice (whether or not irrevocable) by the Borrower or any
     Subsidiary with respect to the voluntary prepayment, redemption, repurchase
     or defeasance of any such Indebtedness, and (iii) the conversion or
     exchange of any Indebtedness at the option of the holder thereof into
     capital stock of the Borrower;

          (h)  an involuntary proceeding shall be commenced or an involuntary
     petition shall be filed seeking (i) liquidation, reorganization or other
     relief in respect of the Borrower or any Subsidiary or its debts, or of a
     substantial part of its assets, under any  Federal, state or foreign
     bankruptcy, insolvency, receivership or similar law now or hereafter in
     effect or (ii) the appointment of a receiver, trustee, custodian,
     sequestrator, conservator or similar official for the Borrower or any
     Subsidiary or for a substantial part of its assets, and, in any such case,
     such proceeding or petition shall continue undismissed for 60 days or an
     order or decree approving or ordering any of the foregoing shall be
     entered;

          (i)  the Borrower or any Subsidiary shall (i) voluntarily commence any
     proceeding or file any petition seeking liquidation, reorganization or
     other relief under any Federal, state or foreign bankruptcy, insolvency,
     receivership or similar law now or hereafter in effect, (ii) consent to the
     institution of, or fail to contest in a timely and appropriate manner, any
     proceeding or petition described in clause (h) of this Article, (iii) apply
     for or consent to the appointment of a receiver, trustee, custodian,
     sequestrator, conservator or similar official for the Borrower or any
     Subsidiary or for a substantial part of its assets, (iv) file an answer
     admitting the material allegations of a petition filed against it in any
     such
<PAGE>

                                                                              62

     proceeding, (v) make a general assignment for the benefit of creditors
     or (vi) take any action for the purpose of effecting any of the foregoing;

          (j)  the Borrower or any Subsidiary Guarantor shall become unable,
     admit in writing its inability or fail generally to pay its debts as they
     become due;

          (k)  one or more judgments for the payment of money in an aggregate
     amount in excess of $10,000,000 shall be rendered against the Borrower, any
     Subsidiary or any combination thereof and the same shall remain
     undischarged for a period of 30 consecutive days during which execution
     shall not be effectively stayed, or any action shall be legally taken by a
     judgment creditor to attach or levy upon any assets of the Borrower or any
     Subsidiary to enforce any such judgment;

          (l)  an ERISA Event shall have occurred that, in the opinion of the
     Required Lenders, when taken together with all other ERISA Events that have
     occurred, could reasonably be expected to result in a Material Adverse
     Effect;

          (m)  a Change in Control shall occur;

          (n)  any Lien purported to be created under the Security Agreement
     shall cease to be, or shall be asserted by any Loan Party not to be, a
     valid and perfected Lien on any Collateral, with the priority required by
     the applicable Security Document, except (i) as a result of the sale or
     other disposition of the applicable Collateral in a transaction permitted
     under the Loan Documents;

          (o)  the Ford Contract shall have terminated, or there shall have been
     a default under the Ford Contract that with notice or lapse of time would
     give Ford the right to terminate the Ford Contract or that could reasonably
     be expected to adversely affect the rights or interests of the Lenders;

          (p)  the Ford Contract shall have been amended, modified or
     supplemented, other than by amendments, modifications or supplements (i) to
     which the Agent shall have consented in writing or (ii) which do not (A)
     change any payment arrangements, (B) reduce any amounts due to the
     Borrower, (C) change any provision of which the Lenders are third party
     beneficiaries, or
<PAGE>

                                                                              63

     that by the terms of the Ford Contract cannot be changed without the
     consent of the Agent or the Lenders, in each case without the prior written
     consent of the Agent or the Lenders, as the case may be, or (D) otherwise
     materially and adversely affect the rights or interests of the Lenders; or

          (q)  there shall be outstanding and unsatisfied at any one time more
     than $1,000,000 in aggregate amount of notices from Ford relating to
     setoffs, netting, counterclaims or other refusals to pay under the Ford
     Contract;

then, and in every such event (other than an event with respect to the Borrower
described in clause (h) or (i) of this Article), and at any time thereafter
during the continuance of such event, the Administrative Agent may, and at the
request of the Required Lenders shall, by notice to the Borrower, take either or
both of the following actions, at the same or different times:  (i) terminate
the Commitments, and thereupon the Commitments shall terminate immediately, and
(ii) declare the Loans then outstanding to be due and payable in whole (or in
part, in which case any principal not so declared to be due and payable may
thereafter be declared to be due and payable), and thereupon the principal of
the Loans so declared to be due and payable, together with accrued interest
thereon and all fees and other obligations of the Borrower accrued hereunder,
shall become due and payable immediately, without presentment, demand, protest
or other notice of any kind, all of which are hereby waived by the Borrower; and
in case of any event with respect to the Borrower described in clause (h) or (i)
of this Article, the Commitments shall automatically terminate and the principal
of the Loans then outstanding, together with accrued interest thereon and all
fees and other obligations of the Borrower accrued hereunder, shall
automatically become due and payable, without presentment, demand, protest or
other notice of any kind, all of which are hereby waived by the Borrower.
<PAGE>

                                                                              64

                                 ARTICLE VIII

                           The Administrative Agent
                           ------------------------

          Each of the Lenders hereby irrevocably appoints the Administrative
Agent as its agent and authorizes the Administrative Agent to take such actions
on its behalf and to exercise such powers as are delegated to the Administrative
Agent by the terms of the Loan Documents, together with such actions and powers
as are reasonably incidental thereto.

          The bank serving as the Administrative Agent hereunder shall have the
same rights and powers in its capacity as a Lender as any other Lender and may
exercise the same as though it were not the Administrative Agent, and such bank
and its Affiliates may accept deposits from, lend money to and generally engage
in any kind of business with the Borrower or any Subsidiary or other Affiliate
thereof as if it were not the Administrative Agent hereunder.

          The Administrative Agent shall not have any duties or obligations
except those expressly set forth in the Loan Documents.  Without limiting the
generality of the foregoing, (a) the Administrative Agent shall not be subject
to any fiduciary or other implied duties, regardless of whether a Default has
occurred and is continuing, (b) the Administrative Agent shall not have any duty
to take any discretionary action or exercise any discretionary powers, except
discretionary rights and powers expressly contemplated by the Loan Documents
that the Administrative Agent is required to exercise in writing by the Required
Lenders (or such other number or percentage of the Lenders as shall be necessary
under the circumstances as provided in Section 9.02), and (c) except as
expressly set forth in the Loan Documents, the Administrative Agent shall not
have any duty to disclose, and shall not be liable for the failure to disclose,
any information relating to the Borrower or any of its Subsidiaries that is
communicated to or obtained by the bank serving as Administrative Agent or any
of its Affiliates in any capacity.  The Administrative Agent shall not be liable
for any action taken or not taken by it with the consent or at the request of
the Required Lenders (or such other number or percentage of the Lenders as shall
be necessary under the circumstances as provided in Section 9.02) or in the
absence of its own gross negligence or wilful misconduct.  The Administrative
Agent shall be deemed not to have knowledge of any Default unless and until
<PAGE>

                                                                              65

written notice thereof is given to the Administrative Agent by the Borrower or a
Lender, and the Administrative Agent shall not be responsible for or have any
duty to ascertain or inquire into (i) any statement, warranty or representation
made in or in connection with any Loan Document, (ii) the contents of any
certificate, report or other document delivered hereunder or in connection
therewith, (iii) the performance or observance of any of the covenants,
agreements or other terms or conditions set forth therein, (iv) the validity,
enforceability, effectiveness or genuineness of any Loan Document or any other
agreement, instrument or document, or (v) the satisfaction of any condition set
forth in Article IV or elsewhere in any Loan Document, other than to confirm
receipt of items expressly required to be delivered to the Administrative Agent.

          The Administrative Agent shall be entitled to rely upon, and shall not
incur any liability for relying upon, any notice, request, certificate, consent,
statement, instrument, document or other writing believed by it to be genuine
and to have been signed or sent by the proper Person.  The Administrative Agent
also may rely upon any statement made to it orally or by telephone and believed
by it to be made by the proper Person, and shall not incur any liability for
relying thereon.  The Administrative Agent may consult with legal counsel (who
may be counsel for the Borrower), independent accountants and other experts
selected by it, and shall not be liable for any action taken or not taken by it
in accordance with the advice of any such counsel, accountants or experts.

          The Administrative Agent may perform any and all its duties and
exercise its rights and powers by or through any one or more sub-agents
appointed by the Administrative Agent.  The Administrative Agent and any such
sub-agent may perform any and all its duties and exercise its rights and powers
through their respective Related Parties.  The exculpatory provisions of the
preceding paragraphs shall apply to any such sub-agent and to the Related
Parties of the Administrative Agent and any such sub-agent, and shall apply to
their respective activities in connection with the syndication of the credit
facilities provided for herein as well as activities as Administrative Agent.

          Subject to the appointment and acceptance of a successor
Administrative Agent as provided in this paragraph, the Administrative Agent may
resign at any time by notifying the Lenders and the Borrower.  Upon any such
<PAGE>

                                                                              66

resignation, the Required Lenders shall have the right, in consultation with the
Borrower, to appoint a successor.  If no successor shall have been so appointed
by the Required Lenders and shall have accepted such appointment within 30 days
after the retiring Administrative Agent gives notice of its resignation, then
the retiring Administrative Agent may, on behalf of the Lenders, appoint a
successor Administrative Agent which shall be a bank with an office in New York,
New York, or an Affiliate of any such bank.  Upon the acceptance of its
appointment as Administrative Agent hereunder by a successor, such successor
shall succeed to and become vested with all the rights, powers, privileges and
duties of the retiring Administrative Agent, and the retiring Administrative
Agent shall be discharged from its duties and obligations hereunder.  The fees
payable by the Borrower to a successor Administrative Agent shall be the same as
those payable to its predecessor unless otherwise agreed between the Borrower
and such successor.  After the Administrative Agent's resignation hereunder, the
provisions of this Article and Section 9.03 shall continue in effect for the
benefit of such retiring Administrative Agent, its sub-agents and their
respective Related Parties in respect of any actions taken or omitted to be
taken by any of them while it was acting as Administrative Agent.

          Each Lender acknowledges that it has, independently and without
reliance upon the Administrative Agent or any other Lender and based on such
documents and information as it has deemed appropriate, made its own credit
analysis and decision to enter into this Agreement.  Each Lender also
acknowledges that it will, independently and without reliance upon the
Administrative Agent or any other Lender and based on such documents and
information as it shall from time to time deem appropriate, continue to make its
own decisions in taking or not taking action under or based upon this Agreement,
any other Loan Document or related agreement or any document furnished hereunder
or thereunder.

                                  ARTICLE IX

                                 Miscellaneous
                                 -------------

<PAGE>

                                                                              67

          SECTION 9.01.  Notices.  Except in the case of notices and other
                         --------
communications expressly permitted to be given by telephone, all notices and
other communications provided for herein shall be in writing and shall be
delivered by hand or overnight courier service, mailed by certified or
registered mail or sent by telecopy, as follows:

          (a) if to the Borrower, to it at 100 Pine Street, Suite 1100, San
     Francisco, California, 94111 Attention of John Adams (Telecopy No. (415)
     837-3857);

          (b) if to the Administrative Agent, to The Chase Manhattan Bank, Loan
     and Agency Services Group, One Chase Manhattan Plaza, 8th Floor, New York,
     New York 10081, Attention of Maggie Swales (Telecopy No. (212) 552-5662),
     with copies to The Chase Manhattan Bank, 270 Park Avenue, New York 10017,
     Attention of Terri Lubarsky (Telecopy No. (212) 270-7449), and to Chase
     H&Q, 1 Bush Street, 13th Floor, San Francisco, CA 94104, Attention of
     William Rindfuss (Telecopy No. (413) 371-4600);

          (c) if to any other Lender, to it at its address (or telecopy number)
     set forth in its Administrative Questionnaire.

Any party hereto may change its address or telecopy number for notices and other
communications hereunder by notice to the other parties hereto.  All notices and
other communications given to any party hereto in accordance with the provisions
of this Agreement shall be deemed to have been given on the date of receipt.

          SECTION 9.02.  Waivers; Amendments.  (a)  No failure or delay by the
                         --------------------
Administrative Agent or any Lender in exercising any right or power hereunder or
under any other Loan Document shall operate as a waiver thereof, nor shall any
single or partial exercise of any such right or power, or any abandonment or
discontinuance of steps to enforce such a right or power, preclude any other or
further exercise thereof or the exercise of any other right or power.  The
rights and remedies of the Administrative Agent and the Lenders hereunder and
under the other Loan Documents are cumulative and are not exclusive of any
rights or remedies that they would otherwise have.  No waiver of any provision
of any Loan Document or consent to any departure by any Loan Party therefrom
shall in any event be effective
<PAGE>

                                                                              68

unless the same shall be permitted by paragraph (b) of this Section, and then
such waiver or consent shall be effective only in the specific instance and for
the purpose for which given. Without limiting the generality of the foregoing,
the making of a Loan shall not be construed as a waiver of any Default,
regardless of whether the Administrative Agent or any Lender may have had notice
or knowledge of such Default at the time.

          (b)  Neither this Agreement nor any Loan Document nor any provision
hereof or thereof may be waived, amended or modified except in the case of this
Agreement, pursuant to an agreement or agreements in writing entered into by the
Borrower and the Required Lenders or by the Borrower and the Administrative
Agent with the consent of the Required Lenders or, in the case of any other Loan
Document, pursuant to an agreement or agreements in writing entered into by the
Administrative Agent and the Loan Party or Loan Parties that are parties
thereto, with the consent of the Required Lenders; provided that no such
                                                   --------
agreement shall (i) increase  the Commitment of any Lender without the written
consent of such Lender, (ii) reduce the principal amount of any Loan or reduce
the rate of interest thereon, or reduce any fees payable hereunder, without the
written consent of each Lender affected thereby, (iii) postpone the scheduled
date of payment of the principal amount of any Loan, or any interest thereon, or
any fees payable hereunder, or reduce the amount of, waive or excuse any such
payment, or postpone the scheduled date of expiration of any Commitment, without
the written consent of each Lender affected thereby, (iv) change Section 2.15(b)
or (c) in a manner that would alter the pro rata sharing of payments required
thereby, without the written consent of each Lender, (v) change any of the
provisions of this Section or the definition of "Required Lenders" or any other
provision hereof specifying the number or percentage of Lenders required to
waive, amend or modify any rights hereunder or make any determination or grant
any consent hereunder, without the written consent of each Lender; (vi) release
all or Substantially all of the  Guarantees under the Guarantee Agreement
(except as expressly provided in the Guarantee Agreement), or limit its
liability in respect of such Guarantee, without the written consent of each
Lender or (vii) release all or substantially all of the Collateral from the
Liens of the Security Agreement, without the written consent of each Lender;
provided further that no such agreement shall amend, modify or otherwise affect
----------------
the rights or duties of the Administrative Agent hereunder without the prior
written consent of the Administrative Agent.  Notwithstanding the
<PAGE>

                                                                              69

foregoing, any provision of this Agreement may be amended by an agreement in
writing entered into by the Borrower, the Required Lenders and the
Administrative Agent if (i) by the terms of such agreement the Commitment of
each Lender not consenting to the amendment provided for therein shall terminate
upon the effectiveness of such amendment and (ii) at the time such amendment
becomes effective, each Lender not consenting thereto receives payment in full
of the principal of and interest accrued on each Loan made by it and all other
amounts owing to it or accrued for its account under this Agreement.

          SECTION 9.03.  Expenses; Indemnity; Damage Waiver.  (a)  The Borrower
                         -----------------------------------
shall pay (i) all reasonable out-of-pocket expenses incurred by the
Administrative Agent and its Affiliates, including but not limited to the
reasonable fees, charges and disbursements of counsel for the Administrative
Agent, and reasonable charges of the Administrative Agent and its Affiliates
(including but not limited to reasonable and customary internally allocated fees
of in-house counsel, auditors or collateral monitoring personnel of the
Administrative Agent), in connection with the syndication of the credit
facilities provided for herein, due diligence in connection herewith, charges
associated with evaluation of the Collateral, the preparation and administration
of the Loan Documents or any amendments, modifications or waivers of the
provisions hereof (whether or not the transactions contemplated hereby or
thereby shall be consummated) and (ii) all out-of-pocket expenses incurred by
the Administrative Agent or any Lender, including the fees, charges and
disbursements of any counsel for the Administrative Agent or any Lender, in
connection with the enforcement or protection of its rights in connection with
the Loan Documents, including its rights under this Section, or in connection
with the Loans made hereunder, including all such out-of-pocket expenses
incurred during  any workout, restructuring or negotiations in respect of such
Loans.

          (b)  The Borrower shall indemnify the Administrative Agent and each
Lender, and each Related Party of any of the foregoing Persons (each such Person
being called an "Indemnitee") against, and hold each Indemnitee harmless from,
                 ----------
any and all losses, claims, damages, liabilities and related expenses, including
the fees, charges and disbursements of any counsel for any Indemnitee, incurred
by or asserted against any Indemnitee arising out of, in connection with, or as
a result of (i) the execution or delivery of any Loan Document or any agreement
or
<PAGE>

                                                                              70

instrument contemplated hereby or thereby, the performance by the parties to the
Loan Documents of their respective obligations thereunder or the consummation of
the Transactions or any other transactions contemplated thereby, (ii) any Loan
or the use of the proceeds therefrom, (iii) any actual or alleged presence or
release of Hazardous Materials on or from any property owned or operated by the
Borrower or any of its Subsidiaries, or any Environmental Liability related in
any way to the Borrower or any of its Subsidiaries, or (iv) any actual or
prospective claim, litigation, investigation or proceeding relating to any of
the foregoing, whether based on contract, tort or any other theory and
regardless of whether any Indemnitee is a party thereto; provided that such
                                                         --------
indemnity shall not, as to any Indemnitee, be available to the extent that such
losses, claims, damages, liabilities or related expenses are determined by a
court of competent jurisdiction by final and nonappealable judgment to have
resulted from the gross negligence or wilful misconduct of such Indemnitee.

          (c)  To the extent that the Borrower fails to pay any amount required
to be paid by it to the Administrative Agent under paragraph (a) or (b) of this
Section, each Lender severally agrees to pay to the Administrative Agent such
Lender's Applicable Percentage (determined as of the time that the applicable
unreimbursed expense or indemnity payment is sought) of such unpaid amount;
provided that the unreimbursed expense or indemnified loss, claim, damage,
--------
liability or related expense, as the case may be, was incurred by or asserted
against the Administrative Agent in its capacity as such.

          (d)  To the extent permitted by applicable law, the Borrower shall not
assert, and hereby waives, any claim against any Indemnitee, on any theory of
liability, for special, indirect, consequential or punitive damages (as opposed
to direct or actual damages) arising out of, in connection with, or as a result
of, this Agreement or any agreement or instrument contemplated hereby, the
Transactions, any Loan or the use of the proceeds thereof.

          (e)  All amounts due under this Section shall be payable promptly
after written demand therefor.

          SECTION 9.04.  Successors and Assigns.  (a)  The provisions of this
                         -----------------------
Agreement shall be binding upon and inure to the benefit of the parties hereto
and their respective successors and assigns permitted hereby, except that the
<PAGE>

                                                                              71

Borrower may not assign or otherwise transfer any of its rights or obligations
hereunder without the prior written consent of each Lender (and any attempted
assignment or transfer by the Borrower without such consent shall be null and
void). Nothing in this Agreement, expressed or implied, shall be construed to
confer upon any Person (other than the parties hereto, their respective
successors and assigns permitted hereby and, to the extent expressly
contemplated hereby, the Related Parties of each of the Administrative Agent and
the Lenders) any legal or equitable right, remedy or claim under or by reason of
this Agreement.

          (b)  Any Lender may assign to one or more assignees all or a portion
of its rights and obligations under this Agreement (including all or a portion
of its Commitment and the Loans at the time owing to it); provided that (i)
                                                          --------
except in the case of an assignment to a Lender or an Affiliate of a Lender,
each of the Borrower and the Administrative Agent must give their prior written
consent to such assignment (which consent shall not be unreasonably withheld),
(ii) except in the case of an assignment to a Lender or an Affiliate of a Lender
or an assignment of the entire remaining amount of the assigning Lender's
Commitment, the amount of the Commitment of the assigning Lender subject to each
such assignment (determined as of the date the Assignment and Acceptance with
respect to such assignment is delivered to the Administrative Agent) shall not
be less than $5,000,000 unless each of the Borrower and the Administrative Agent
otherwise consent, (iii) each partial assignment shall be made as an assignment
of a proportionate part of all the assigning Lender's rights and obligations
under this Agreement, (iv) the parties to each assignment shall execute and
deliver to the Administrative Agent an Assignment and Acceptance, together with
a processing and recordation fee of $3,500, and (v) the assignee, if it shall
not be a Lender, shall deliver to the Administrative Agent an Administrative
Questionnaire; and provided further that any consent of the Borrower otherwise
                   ----------------
required under this paragraph shall not be required if an Event of Default under
clause (h) or (i) of Article VII has occurred and is continuing. Subject to
acceptance and recording thereof pursuant to paragraph (d) of this Section, from
and after the effective date specified in each Assignment and Acceptance the
assignee thereunder shall be a party hereto and, to the extent of the interest
assigned by such Assignment and Acceptance, have the rights and obligations of a
Lender under this Agreement, and the assigning Lender thereunder shall, to the
extent of the
<PAGE>

                                                                              72

interest assigned by such Assignment and Acceptance, be released from its
obligations under this Agreement (and, in the case of an Assignment and
Acceptance covering all of the assigning Lender's rights and obligations under
this Agreement, such Lender shall cease to be a party hereto but shall continue
to be entitled to the benefits of Sections 2.12, 2.13, 2.14 and 9.03). Any
assignment or transfer by a Lender of rights or obligations under this Agreement
that does not comply with this paragraph shall be treated for purposes of this
Agreement as a sale by such Lender of a participation in such rights and
obligations in accordance with paragraph (e) of this Section.

          (c)  The Administrative Agent, acting for this purpose as an agent of
the Borrower, shall maintain at one of its offices in The City of New York a
copy of each Assignment and Acceptance delivered to it and a register for the
recordation of the names and addresses of the Lenders, and the Commitment of,
and principal amount of the Loans owing to, each Lender pursuant to the terms
hereof from time to time (the "Register"). The entries in the Register shall be
                               --------
conclusive, and the Borrower, the Administrative Agent, and the Lenders may
treat each Person whose name is recorded in the Register pursuant to the terms
hereof as a Lender hereunder for all purposes of this Agreement, notwithstanding
notice to the contrary.  The Register shall be available for inspection by the
Borrower and any Lender, at any reasonable time and from time to time upon
reasonable prior notice.

          (d)  Upon its receipt of a duly completed Assignment and Acceptance
executed by an assigning Lender and an assignee, the assignee's completed
Administrative Questionnaire (unless the assignee shall already be a Lender
hereunder), the processing and recordation fee referred to in paragraph (b) of
this Section and any written consent to such assignment required by paragraph
(b) of this Section, the Administrative Agent shall accept such Assignment and
Acceptance and record the information contained therein in the Register.  No
assignment shall be effective for purposes of this Agreement unless it has been
recorded in the Register as provided in this paragraph.

          (e)  Any Lender may, without the consent of the Borrower or the
Administrative Agent, sell participations to one or more banks or other entities
(a "Participant") in all or a portion of such Lender's rights and obligations
    -----------
under this Agreement (including all or a portion of its Commitment
<PAGE>

                                                                              73

and the Loans owing to it); provided that (i) such Lender's obligations under
                            --------
this Agreement shall remain unchanged, (ii) such Lender shall remain solely
responsible to the other parties hereto for the performance of such obligations
and (iii) the Borrower, the Administrative Agent and the other Lenders shall
continue to deal solely and directly with such Lender in connection with such
Lender's rights and obligations under this Agreement. Any agreement or
instrument pursuant to which a Lender sells such a participation shall provide
that such Lender shall retain the sole right to enforce the Loan Documents and
to approve any amendment, modification or waiver of any provision of the Loan
Documents; provided that such agreement or instrument may provide that such
           --------
Lender will not, without the consent of the Participant, agree to any amendment,
modification or waiver described in the first proviso to Section 9.02(b) that
affects such Participant. Subject to paragraph (f) of this Section, the Borrower
agrees that each Participant shall be entitled to the benefits of Sections 2.12,
2.13 and 2.14 to the same extent as if it were a Lender and had acquired its
interest by assignment pursuant to paragraph (b) of this Section. To the extent
permitted by law, each Participant also shall be entitled to the benefits of
Section 9.08 as though it were a Lender, provided such Participant agrees to be
subject to Section 2.15(c) as though it were a Lender.

          (f)  A Participant shall not be entitled to receive any greater
payment under Section 2.12 or 2.14 than the applicable Lender would have been
entitled to receive with respect to the participation sold to such Participant,
unless the sale of the participation to such Participant is made with the
Borrower's prior written consent.  A Participant that would be a Foreign Lender
if it were a Lender shall not be entitled to the benefits of Section 2.14 unless
the Borrower is notified of the participation sold to such Participant and such
Participant agrees, for the benefit of the Borrower, to comply with Section
2.14(e) as though it were a Lender.

          (g)  Any Lender may at any time pledge or assign a security interest
in all or any portion of its rights under this Agreement to secure obligations
of such Lender, including any pledge or assignment to secure obligations to a
Federal Reserve Bank, and this Section shall not apply to any such pledge or
assignment of a security interest; provided that no such pledge or assignment of
                                   --------
a security interest shall release a Lender from any of its obligations
<PAGE>

                                                                              74

hereunder or substitute any such pledgee or assignee for such Lender as a party
hereto.

          SECTION 9.05.  Survival.  All covenants, agreements, representations
                         ---------
and warranties made by the Loan Parties in the Loan Documents and in the
certificates or other instruments  delivered in connection with or pursuant to
this Agreement or any other Loan Document shall be considered to have been
relied upon by the other parties hereto and shall survive the execution and
delivery of the Loan Documents and the making of any Loans, regardless of any
investigation made by any such other party or on its behalf and notwithstanding
that the Administrative Agent or any Lender may have had notice or knowledge of
any Default or incorrect representation or warranty at the time any credit is
extended hereunder, and shall continue in full force and effect as long as the
principal of or any accrued interest on any Loan or any fee or any other amount
payable under this Agreement is outstanding and unpaid and so long as the
Commitments have not expired or terminated.  The provisions of Sections 2.12,
2.13, 2.14 and 9.03 and Article VIII shall survive and remain in full force and
effect regardless of the consummation of the transactions contemplated hereby,
the repayment of the Loans, the expiration or termination of the Commitments or
the termination of this Agreement or any provision hereof.

          SECTION 9.06.  Counterparts; Integration; Effectiveness.  This
                         -----------------------------------------
Agreement may be executed in counterparts (and by different parties hereto on
different counterparts), each of which shall constitute an original, but all of
which when taken together shall constitute a single contract.  This Agreement,
the other Loan Documents and any separate letter agreements with respect to fees
payable to the Administrative Agent constitute the entire contract among the
parties relating to the subject matter hereof and supersede any and all previous
agreements and understandings, oral or written, relating to the subject matter
hereof.  Except as provided in Section 4.01, this Agreement shall become
effective when it shall have been executed by the Administrative Agent and when
the Administrative Agent shall have received counterparts hereof which, when
taken together, bear the signatures of each of the other parties hereto, and
thereafter shall be binding upon and inure to the benefit of the parties hereto
and their respective successors and assigns.  Delivery of an executed
counterpart of a signature page of this Agreement by telecopy shall be effective
as delivery of a manually executed counterpart of this Agreement.
<PAGE>

                                                                              75

          SECTION 9.07.  Severability.  Any provision of this Agreement held to
                         -------------
be invalid, illegal or unenforceable in any jurisdiction shall, as to such
jurisdiction, be ineffective to the extent of such invalidity, illegality or
unenforceability without affecting the validity, legality and enforceability of
the remaining provisions hereof; and the invalidity of a particular provision in
a particular jurisdiction shall not invalidate such provision in any other
jurisdiction.

          SECTION 9.08.  Right of Setoff.  If an Event of Default shall have
                         ----------------
occurred and be continuing, each Lender and each of its Affiliates is hereby
authorized at any time and from time to time, to the fullest extent permitted by
law, to set off and apply any and all deposits (general or special, time or
demand, provisional or final) at any time held and other obligations at any time
owing by such Lender or Affiliate to or for the credit or the account of the
Borrower against any of and all the obligations of the Borrower now or hereafter
existing under this Agreement held by such Lender, irrespective of whether or
not such Lender shall have made any demand under this Agreement and although
such obligations may be unmatured.  The rights of each Lender under this Section
are in addition to other rights and remedies (including other rights of setoff)
which such Lender may have.

          SECTION 9.09.  Governing Law; Jurisdiction; Consent to Service of
                         --------------------------------------------------
Process.  (a)  This Agreement shall be construed in accordance with and governed
--------
by the law of the State of New York.

          (b)  The Borrower hereby irrevocably and unconditionally submits, for
itself and its property, to the nonexclusive jurisdiction of the Supreme Court
of the State of New York sitting in New York County and of the United States
District Court of the Southern District of New York, and any appellate court
from any thereof, in any action or proceeding arising out of or relating to any
Loan Document, or for recognition or enforcement of any judgment, and each of
the parties hereto hereby irrevocably and unconditionally agrees that all claims
in respect of any such action or proceeding may be heard and determined in such
New York State or, to the extent permitted by law, in such Federal court.  Each
of the parties hereto agrees that a final judgment in any such action or
proceeding shall be conclusive and may be enforced in other jurisdictions by
<PAGE>

                                                                              76

suit on the judgment or in any other manner provided by law. Nothing in this
Agreement or any other Loan Document shall affect any right that the
Administrative Agent or any Lender may otherwise have to bring any action or
proceeding relating to this Agreement or any other Loan Document against the
Borrower or its properties in the courts of any jurisdiction.

          (c)  The Borrower hereby irrevocably and unconditionally waives, to
the fullest extent it may legally and effectively do so, any objection which it
may now or hereafter have to the laying of venue of any suit, action or
proceeding arising out of or relating to this Agreement or any other Loan
Document in any court referred to in paragraph (b) of this Section.  Each of the
parties hereto hereby irrevocably waives, to the fullest extent permitted by
law, the defense of an inconvenient forum to the maintenance of such action or
proceeding in any such court.

          (d)  Each party to this Agreement or any other Loan Document
irrevocably consents to service of process in the manner provided for notices in
Section 9.01.  Nothing in this Agreement will affect the right of any party to
this Agreement to serve process in any other manner permitted by law.

          SECTION 9.10.  WAIVER OF JURY TRIAL.  EACH PARTY HERETO HEREBY WAIVES,
                         ---------------------
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A
TRIAL BY JURY IN  ANY LEGAL PROCEEDING DIRECTLY OR INDIRECTLY ARISING OUT OF OR
RELATING TO THIS AGREEMENT, ANY OTHER LOAN DOCUMENT OR THE TRANSACTIONS
CONTEMPLATED HEREBY (WHETHER BASED ON CONTRACT, TORT OR ANY OTHER THEORY).  EACH
PARTY HERETO (A) CERTIFIES THAT NO REPRESENTATIVE, AGENT OR ATTORNEY OF ANY
OTHER PARTY HAS REPRESENTED, EXPRESSLY OR OTHERWISE, THAT SUCH OTHER PARTY WOULD
NOT, IN THE EVENT OF LITIGATION, SEEK TO ENFORCE THE FOREGOING WAIVER AND (B)
ACKNOWLEDGES THAT IT AND THE OTHER PARTIES HERETO HAVE BEEN INDUCED TO ENTER
INTO THIS AGREEMENT BY, AMONG OTHER THINGS, THE MUTUAL WAIVERS AND
CERTIFICATIONS IN THIS SECTION.

          SECTION 9.11.  Headings.  Article and Section headings and the Table
                         ---------
of Contents used herein are for convenience of reference only, are not part of
this Agreement and shall not affect the construction of, or be taken into
consideration in interpreting, this Agreement.
<PAGE>

                                                                              77

          SECTION 9.12.  Confidentiality.  Each of the Administrative Agent and
                         ----------------
the Lenders agrees to maintain the confidentiality of the Information (as
defined below), except that Information may be disclosed (a) to its and its
Affiliates' directors, officers, employees and agents, including accountants,
legal counsel and other advisors (it being understood that the Persons to whom
such disclosure is made will be informed of the confidential nature of such
Information and instructed to keep such Information confidential), (b) to the
extent requested by any regulatory authority, (c) to the extent  required by
applicable laws or regulations or by any subpoena or similar legal process, (d)
to any other party to this Agreement, (e) in connection with the exercise of any
remedies hereunder or any suit, action or proceeding relating to this Agreement
or any other Loan Document or the enforcement of rights hereunder, (f) subject
to an agreement containing provisions substantially the same as those of this
Section, to any assignee of or Participant in, or any prospective assignee of or
Participant in, any of its rights or obligations under this Agreement, (g) with
the consent of the Borrower or (h) to the extent such Information (i) becomes
publicly available other than as a result of a breach of this Section or (ii)
becomes available to the Administrative Agent or any Lender on a nonconfidential
basis from a source other than the Borrower.  For the purposes of this Section,
"Information" means all information received from the Borrower relating to the
 -----------
Borrower or its business, other than any such information that is available to
the Administrative Agent or any Lender on a nonconfidential basis prior to
disclosure by the Borrower; provided that, in the case of information received
                            --------
from the Borrower after the date hereof, such information is clearly identified
at the time of delivery as confidential.  Any Person required to maintain the
confidentiality of Information as provided in this Section shall be considered
to have complied with its obligation to do so if such Person has exercised the
same degree of care to maintain the confidentiality of such Information as such
Person would accord to its own confidential information.

          SECTION 9.13.  Interest Rate Limitation.  Notwithstanding anything
                         -------------------------
herein to the contrary, if at any time the interest rate applicable to any Loan,
together with all fees, charges and other amounts which are treated as interest
on such Loan under applicable law (collectively the "Charges"), shall exceed the
                                                     -------
maximum lawful rate (the "Maximum Rate") which may be contracted for, charged,
                          ------------
taken, received or reserved by the Lender holding such Loan in
<PAGE>

                                                                              78

accordance with applicable law, the rate of interest payable in respect of such
Loan hereunder, together with all Charges payable in respect thereof, shall be
limited to the Maximum Rate and, to the extent lawful, the interest and Charges
that would have been payable in respect of such Loan but were not payable as a
result of the operation of this Section shall be cumulated and the interest and
Charges payable to such Lender in respect of other Loans or periods shall be
increased (but not above the Maximum Rate therefor) until such cumulated amount,
together with interest thereon at the Federal Funds Effective Rate to the date
of repayment, shall have been received by such Lender.
<PAGE>

                                                                              79

          IN WITNESS WHEREOF, the parties hereto have caused this Agreement to
be duly executed by their respective authorized officers as of the day and year
first above written.

                                        PEOPLEPC, INC.,

                                             by   /s/ Nick Grouf
                                                -------------------------------
                                               Name:  Nick Grouf
                                               Title: CEO

                                        THE CHASE MANHATTAN BANK,
                                        individually and as
                                        Administrative Agent,

                                             by   /s/ William Rindfuss
                                                ------------------------------
                                               Name:  William Rindfuss
                                               Title: VP<PAGE>

                                                                   EXHIBIT 10.18

================================================================================

                                  PEOPLEPC BV

                            SHAREHOLDERS' AGREEMENT

                                 June 30, 2000

================================================================================
<PAGE>

<TABLE>
<CAPTION>
                                                 TABLE OF CONTENTS
                                                                                                               Page
                                                                                                               ----
<S>                                                                                                            <C>
1.   Certain Definitions......................................................................................    1

2.   Organization and Operation of Company....................................................................    2

     2.1      Organization....................................................................................    2
     2.2      Scope of Operations and Responsibilities........................................................    3

3.   Representations and Warranties of the Parties............................................................    3

     3.1      Investment......................................................................................    3
     3.2      Organization....................................................................................    3
     3.3      Authority.......................................................................................    4
     3.4      Government Consents, etc........................................................................    4
     3.5      Investigation...................................................................................    4
     3.6      Compliance with 1995 Act on the Supervision of the Securities Trade.............................    4

4.   Restrictions on Transferability..........................................................................    4

5.   Restrictive Legends......................................................................................    4

6.   Offering Rights..........................................................................................    5

7.   Financial Information....................................................................................    6

8.   Lockup Agreement.........................................................................................    6

9.   Right to Maintain........................................................................................    7

10.  Limitation on Ownership of Company Securities............................................................    8

11.  Right of First Refusal...................................................................................    9

     11.1     Grant of Right; Exercise or Right...............................................................    9
     11.2     Assignment of Right.............................................................................   10

12.  Conversion...............................................................................................   10

     12.1     Optional Conversion of Preferred Stock or Class B Common Shares.................................   10
     12.2     Automatic Conversion of Preferred Stock.........................................................   10
     12.3     Original Issue Price and Conversion Price.......................................................   10
     12.4     Adjustment of Conversion Prices.................................................................   11
     12.5     Mechanics of Optional and Automatic Conversions.................................................   12
</TABLE>

                                      -i-
<PAGE>

                                  TABLE OF CONTENT
                                    (continued)

<TABLE>
<CAPTION>
                                                                                                               Page
                                                                                                               ----
<S>                                                                                                            <C>
13.  Purchase Rights.........................................................................................    13

14.  Voting Agreement with Respect to the Board of Directors.................................................    13

     14.1     Election of Directors..........................................................................    13
     14.2     Removal........................................................................................    13
     14.3     Super-majority Vote............................................................................    13
     14.4     Quorum.........................................................................................    14

15.  Shareholder Voting......................................................................................    14

     15.1     Approval of Certain Shareholders...............................................................    14
     15.2     Class B Common Shares..........................................................................    15
     15.3     Form of Dividend Consideration.................................................................    15

16.  Amendment...............................................................................................    15

17.  Start-up Expenses.......................................................................................    15

18.  Closing Conditions......................................................................................    15

     18.1     Conditions to Obligations of the Parties.......................................................    15
     18.2     Conditions to Obligations of the Company.......................................................    16

19.  Governing Law...........................................................................................    16

20.  Entire Agreement; Conflict..............................................................................    17

21.  Notices, etc............................................................................................    17

22.  Counterparts............................................................................................    18
</TABLE>

                                     -ii-
<PAGE>

                                   EXHIBITS

A.   License Agreement

B.   Master Services Agreement

C.   Articles of Association

D.   Form of Warrant
<PAGE>

                                  PEOPLEPC BV

                            SHAREHOLDERS' AGREEMENT

     This Shareholders' Agreement (this "Agreement") is made effective as of
June 30, 2000, by and among (i) PeoplePC BV, a Dutch company (the "Company"),
(ii) PeoplePC, Inc., a Delaware corporation ("PPC U.S."), (iii) Olive Hill
Investments N.V., a company organized under the laws of the Netherlands Antilles
("PPC N.A.") and an indirect wholly owned subsidiary of PPC U.S., (iv) @viso
Limited, a company organized under the laws of the United Kingdom ("@viso") and
an affiliate of both Softbank Corp., a company organized under the laws of Japan
("Softbank") and Vivendi S.A., a company organized under the laws of France
("Vivendi") and (v) Softbank Capital Partners LP, a Delaware limited partnership
("SBCP") and an affiliate of Softbank (PPC U.S., PPC N.A., @viso and SBCP,
together, the "Parties" and each individually, a "Party").

                                   RECITALS

WHEREAS, PeoplePC Intl., Ltd., a company organized under the laws of the British
Virgin Islands ("PPC B.V.I."), the parent company of PPC N.A. and a wholly owned
subsidiary of PPC U.S., desires to license certain technology to PeoplePC U.K.,
Ltd., a company organized under the laws of the United Kingdom ("PPC U.K.") and
currently a wholly owned subsidiary of PPC B.V.I., pursuant to the License
Agreement by and between PPC B.V.I. and PPC U.K. having substantially the form
attached hereto as Exhibit A (the "License Agreement");
                   ---------

WHEREAS, Vivendi and Softbank desire to associate themselves through their
affiliates, @viso and SBCP, as shareholders of the Company, and to enter into
that certain Master Services Agreement with the Company, PPC U.S., PPC N.A.,
@viso and PPC U.K. having substantially the form attached hereto as Exhibit B
                                                                    ---------
(the "Services Agreement") for the purpose of protecting and maintaining their
investment in the Company through such affiliates;

WHEREAS, PPC U.S. desires to associate itself through its affiliate, PPC N.A.,
as a shareholder of the Company, and to enter into the Services Agreement with
the Company, PPC U.S., PPC N.A., Softbank, Vivendi, @viso and PPC U.K. for the
purpose of protecting and maintaining its investment in the Company through its
affiliate;

WHEREAS, it is deemed in the best interest of the Company, PPC U.S., PPC N.A.,
@viso and SBCP that all such parties execute this Agreement for the purpose of
continuity and stability of ownership of the Company, to the extent and upon the
terms and conditions hereinafter set forth;

     NOW, THEREFORE, in consideration of these premises and the mutual covenants
herein set forth, the parties hereby agree as follows:

     1.   Certain Definitions.  As used in this Agreement, the following terms
          -------------------
shall have the following respective meanings:
<PAGE>

          "affiliate" means any person who controls, or is controlled by or
under common control with, the affiliated party.

          "Company Securities" means any of the Company's capital stock, any
securities convertible into or exchangeable for such capital stock, or any other
right to acquire such capital stock (except, in any case, by way of stock
dividends or other distributions or offerings made available to holders of any
such capital stock generally).

          "Conversion Stock" means the Company's Class A Common Stock issued or
issuable pursuant to conversion of the Company's Class B Common Stock, Series A
Preferred Shares, Series B Preferred Shares and Warrant Shares issued hereunder,
including any Class A Common Shares issued or issuable in respect of the
foregoing shares upon any stock split, stock dividend, recapitalization or
similar event.

          "Holder" means (i) any Party holding Conversion Stock and (ii) any
person holding Conversion Stock to whom the rights under this Agreement have
been transferred or assigned in accordance with the terms hereof.

          "IPO" shall mean the Company's initial public offering of Class A
Common Shares.

          "PeoplePC" means PPC U.S. and/or its affiliates (except the Company
and PPC U.K.).

          "person" shall mean any person, individual, corporation, partnership,
trust or other nongovernmental entity or any governmental agency, court,
authority or other body (whether foreign, federal, state, local or otherwise).

     2.   Organization and Operation of Company.
          -------------------------------------

          2.1  Organization.
               ------------

               (a)  On or before the date on which the closing conditions in
Section 18 are either accomplished or waived (the "Closing Date") (i) the
Company will amend its deed of incorporation containing the Articles of
Association of the Company such that the Amended Articles of Association shall
be substantially in the form of Exhibit C hereto, (ii) @viso, or an affiliate of
@viso that also agrees to be bound by the terms of this Agreement, will
subscribe to 11,666,667 shares of Series A Preferred Stock, par value EUR.01
("Series A Preferred Shares") for a cash contribution of $35,000,000 and
5,000,000 shares of Series B Preferred Stock, par value EUR.01 ("Series B
Preferred Shares," together with Series A Preferred Shares, "Preferred Shares"
or "Preferred Stock") for a cash contribution of $15,000,000 (iii) SBCP will
receive a warrant to acquire up to 2,380,952 shares of Series A Preferred Stock
(the "Warrant Shares"), which warrant shall have an aggregate exercise price of
$7,142,857 and such other terms as are specified in the warrant attached as
Exhibit D hereto (the "Warrant"), (iv) PPC B.V.I. shall have assigned to PPC
N.A. all of the outstanding shares of PPC U.K., (v) PPC N.A. shall have assigned
to the Company all

                                      -2-
<PAGE>

of the outstanding shares of PPC U.K. it received from PPC B.V.I., and (vi)
2,000 shares of the Company, par value EUR10.00, owned by PPC N.A., which
represent all of the outstanding capital stock of the Company prior to the
Closing Date, shall be converted automatically to 30,952,381 Class B Common
Shares, par value EUR.03 (the "Class B Common Shares," together with the Class A
Common Shares (defined below), the "Common Shares" or "Common Stock"). The
Warrant shall become exercisable, and must be exercised (i) at the request of
the Company, but no sooner than six months after the Closing Date or (ii)
immediately prior to (A) an acquisition, sale or merger of or by the Company
resulting in a change in control of the Company, (B) a merger of the Company
with and into PeoplePC, or acquisition of all of the Company's assets or shares
by PeoplePC or (C) the Company's IPO, on terms and conditions more fully set
forth therein.

               (b)  Initially, up to 7,142,857 Class A Common Shares, par value
EUR.01 (the "Class A Common Shares") (subject to adjustment for stock splits,
combinations and other changes in capitalization) may be issued to a foundation,
which will issue depository receipts therefor to employees, directors and
consultants of the Company pursuant to stock option or award plans adopted by
the Board of Directors of the Company and applicable laws.

          2.2  Scope of Operations and Responsibilities.
               ----------------------------------------

               (a)  Notwithstanding the extent of the objects set forth in its
Articles of Association, the Company will have the right to conduct the Local
Business in the Territory (as such terms are defined in the License Agreement)
and such other activities as may be approved by the Board of Directors in
accordance with the terms of the License Agreement and Section 13.3 hereof.

               (b)  PeoplePC will provide, pursuant to the License Agreement:
(i) all PeoplePC Technology and PeoplePC Brand (as such terms defined in the
License Agreement) that PeoplePC has a right to license and (ii) certain
technology, maintenance, and technical support in either case which are
necessary and appropriate for the Company to launch and operate its business in
the Territory in the manner presently contemplated.

     3.   Representations and Warranties of the Parties. Each Party hereby
          ---------------------------------------------
represents and warrants to the Company and the other Parties as follows:

          3.1  Investment. It will acquire the Company Securities acquired
               ----------
pursuant to this Agreement for investment for its own account, not as a nominee
or agent, and not with a view to, or for resale in connection with, any
distribution thereof. It understands that the Company Securities acquired by it
pursuant to this Agreement have not been, and will not be, registered or
qualified for sale to the public (unless sold in connection with a public
offering by the Company) under the Securities Act of 1933, as amended, or
otherwise.

          3.2  Organization. It is an entity duly organized and validly existing
               ------------
and in good standing under the laws of the jurisdiction of its organization,
with all requisite corporate power and

                                      -3-
<PAGE>

authority to own, lease and operate its properties and assets and to carry on
its business as presently conducted and as proposed to be conducted.

          3.3  Authority. It has all corporate right, power and authority to
               ---------
enter into this Agreement and to consummate the transactions contemplated
hereby. The execution and delivery of this Agreement by it and the consummation
by it of the transactions contemplated hereby have been duly authorized by all
necessary corporate action on its behalf. This Agreement has been duly executed
and delivered by it and constitutes a legal, valid and binding obligation,
enforceable in accordance with its terms, subject to laws of general application
relating to bankruptcy, insolvency and the relief of debtors and rules of law
governing specific performance, injunctive relief or other equitable remedies,
and to limitations of public policy. The execution and delivery of this
Agreement does not, and the consummation of the transactions contemplated hereby
will not, conflict with or result in any violation of any obligation under any
provision of its charter documents or any judgment, order, decree, statute, law,
ordinance, rule or regulation applicable to it.

          3.4  Government Consents, etc. No consent, approval or authorization
               ------------------------
of or designation, declaration or filing with any governmental authority on its
part is required in connection with the valid execution and delivery of this
Agreement, or the subscription for the offer or issuance of the Company
Securities hereunder or upon exercise of the Warrant or the consummation of any
other transaction contemplated hereby.

          3.5  Investigation. It has had a reasonable opportunity to discuss the
               -------------
Company's business, management and financial affairs with the Company's
management and it has received satisfactory responses from management of the
Company to its inquiries.

          3.6  Compliance with 1995 Act on the Supervision of the Securities
               -------------------------------------------------------------
Trade. It is a person who trades or invests in securities in the conduct of its
-----
profession or trade (which persons include banks, securities intermediaries
(including dealers and brokers), insurance companies, pension funds, other
institutional investors and commercial enterprises which as an ancillary
activity regularly invest in securities).

     4.   Restrictions on Transferability. No Party shall assign, sell, pledge
          -------------------------------
or otherwise transfer its Company Securities except (i) to an affiliate of such
Party which agrees to be bound by the terms of this Agreement as though named as
a party hereto, (ii) with the prior written consent of each other Party, or
(iii) to the Company (to the extent permitted under Dutch law) or any person or
group approved by the Company in accordance with Section 11 below; provided,
however, that any such transfer permitted by the foregoing provisions of this
paragraph shall be made in compliance with applicable securities laws and
Section 8 hereof, and no such transfer otherwise permitted by the foregoing
provisions of this paragraph shall be made to a competitor of the Company, as
determined by the Company's Board of Directors.

     5.   Restrictive Legends. Each certificate representing Conversion Stock
          -------------------
shall (unless otherwise permitted by the provisions of Section 4 above) be
stamped or otherwise imprinted with a

                                      -4-
<PAGE>

legend in substantially the following form (in addition to any other legends
required by agreement or by applicable securities laws):

          THE SECURITIES REPRESENTED BY THIS CERTIFICATE ARE SUBJECT TO
          RESTRICTIONS ON TRANSFER, A LOCKUP OF 180 DAYS AND RIGHTS OF FIRST
          REFUSAL SET FORTH IN A CERTAIN SHAREHOLDERS' AGREEMENT DATED AS OF
          JUNE 30, 2000, A COPY OF WHICH MAY BE OBTAINED AT NO COST BY WRITTEN
          REQUEST MADE BY THE HOLDER OF RECORD OF THIS CERTIFICATE TO THE
          SECRETARY OF THE COMPANY AT THE COMPANY'S PRINCIPAL EXECUTIVE OFFICES.

          Each Holder consents to the Company making a notation on its records
and giving stop transfer instructions to any transfer agent of its Company
Securities in order to implement the restrictions on transfer established in
this Agreement.

     6.   Offering Rights.
          ---------------

               (a)  If, following the earlier of (i) four years from the date
hereof and (ii) six months after the IPO, the Company shall receive a written
request from a Holder or Holders of a majority of the Conversion Stock (subject
to adjustment for stock splits, combinations and other changes in
capitalization) to effect a public offering of at least $20,000,000 in proposed
aggregate offering price, the Company shall, as soon as practicable, file or
take other action to allow such an offering of the Conversion Stock which the
Holders request to be offered; provided, however, that the Company shall only be
obligated to effect two such offerings under this Section 6(a). The Company
shall not be obligated to effect any offering within 180 days after the
effective date of a previous offering. In addition, if the equity securities of
the Company are eligible for public sale by a short-form or abbreviated offering
prospectus, each Holder will be entitled to require the Company to effect an
offering of its Conversion Stock in such a manner, provided the proposed
offering price, net of discounts and commissions, is more than $10,000,000. The
Company may postpone for up to 180 days action to effect an offering pursuant to
this Section 6(a) if the Board of Directors determines that such offering could
reasonably be expected to have a material adverse effect on any proposal or plan
by the Company to engage in any acquisition of assets (other than in the
ordinary course of business) or any merger, consolidation, tender offer,
reorganization or similar transaction, or on the Company as a whole.

               (b)  If the Company prepares documentation in connection with the
public offering of the Company's Class A Common Shares or Conversion Stock
(including any offering for other Holders) other than the IPO or an offering
relating solely to securities in an employee stock option, bonus or other
compensation plan or in connection with an acquisition, merger or other business
combination, the Company shall so notify the Holders and each Holder may have
any portion of its Conversion Stock included in such offering. Notwithstanding
any other provision of

                                      -5-
<PAGE>

this Section 6(b), if the underwriters managing such offering advise the Company
in writing that the number of Class A Common Shares or Conversion Stock proposed
to be sold in any such offering is greater than the number which they believe
feasible to sell at that time upon the terms approved by the Company, there
shall be included in such offering and underwriting (i) first, the number of
Class A Common Shares proposed to be sold by the Company and (ii) second, the
number Conversion Stock to be sold by selling Holders on a pro-rata basis based
upon the number of Conversion Stock that each such Holder desires to offer.

               (c)  In connection with any offering of Conversion Stock effected
pursuant to this Section 6, the selling Holder(s) shall be responsible for any
underwriting discounts and commissions applicable to their Conversion Stock and
the Company shall, to the extent legally permitted, be responsible for all other
expenses, including, without limitation, all filing, printers and accounting
expenses, and fees and disbursements of counsel for the Company and one counsel
for the selling Holder(s).

               (d)  With respect to any offering effected pursuant to this
Section 6, the Company will, to the extent legally permitted, provide customary
indemnification for the selling Holder(s) and any underwriter of Conversion
Stock sold by them (and any of their directors, officers and controlling
persons) and the selling Holders will, to the extent legally permitted, provide
customary indemnification for the Company (and any of its directors, officers
and controlling persons) and any underwriters.

               (e)  The rights pursuant to this Section 6 may be assigned by a
Party together with any transfer or assignment of the Conversion Stock, provided
the transfer or assignment complies with the applicable securities laws and the
terms of this Agreement.

               (f)  The rights granted pursuant to this Section 6 shall
terminate upon the earlier of (i) three years after the IPO and (ii) the date
such Holder is eligible to sell all of its Conversion Stock under a relevant
securities law registration exemption within any three-month period.

     7.   Financial Information. The Company shall make the following documents
          ---------------------
available to any shareholder upon request: (a) within 90 days after the end of
each fiscal year of the Company, year-end financial reports; (b) within 45 days
after the end of the first three quarters of each fiscal year, quarter-end
financial reports; and (c) within 30 days prior to the end of each fiscal year,
a budget and business plan for the next fiscal year. In addition, the Company
shall, upon reasonable notice, give each such shareholder, during regular
business hours, reasonable access to the properties, documents and records,
financial and otherwise, of the Company, and provide copies or extracts of the
Company's documents and records as such shareholder may reasonably request. The
obligations hereunder shall terminate upon consummation of the IPO.

     8.   Lockup Agreement. In connection with an underwritten offering by the
          ----------------
Company, if so requested by the Company or any of the underwriters, the Holders
shall not, directly or indirectly,

                                      -6-
<PAGE>

sell, offer or contract to sell (including, without limitation, any short sale),
grant any option to purchase or otherwise transfer or dispose of (other than to
an affiliate or pursuant to gifts to donees who agree to be similarly bound) any
Conversion Stock at any time during the period specified by the Company's Board
of Directors at the request of the underwriters, with such period not to exceed
180 days following the effective date of offering (the "Lockup Period").

     9.   Right to Maintain.
          -----------------

               (a)  The Parties shall cause the Company to grant to PeoplePC,
@viso and, following the exercise of the Warrant, SBCP, the right of first
refusal to acquire its Pro Rata Share of New Securities (as defined in this
Section 9) which the Company may, from time to time, propose to sell and issue.
A "Pro Rata Share," for purposes of this right of first refusal, is the ratio
that (i) the sum of the number of Class A Common Shares and shares of Conversion
Stock then held by PeoplePC, @viso or SBCP, as the case may be, bears to (ii)
the sum of the total number of Class A Common Shares outstanding and shares of
Conversion Stock then held by all Holders.

               (b)  Except as set forth below, "New Securities" shall mean any
shares of Company Securities, including any class of Common Shares and any
series of Preferred Shares, whether now authorized or not, and rights, options
or warrants to acquire said shares of Common Shares or Preferred Shares, and
securities of any type whatsoever that are, or may become, convertible into or
exchangeable for said shares of Common Shares or Preferred Shares.
Notwithstanding the foregoing, "New Securities" does not include:

                    (i)   Class A Common Shares issued with respect to the
Conversion Stock;

                    (ii)  shares issued or issuable to employees, directors,
consultants and vendors pursuant to an employee stock option plan, stock
purchase plan or similar benefit program or agreement approved by the Board of
Directors, where the primary purpose is not to raise additional equity capital
for the Company;

                    (iii) as direct consideration for the acquisition by the
Company of another business entity or the merger of any business entity with or
into the Company;

                    (iv)  in connection with a stock split or dividend, or a
recapitalization or reorganization of the Company;

                    (v)   upon the exercise of warrants or options, or upon the
conversion of convertible securities, outstanding on the date hereof or as to
which PeoplePC, @viso or SBCP have been previously offered the right to
participate as contemplated by this Section 9;

                    (vi)  securities issued in the IPO;

                                      -7-
<PAGE>

                    (vii)   securities issued pursuant to a strategic
partnership or customer transaction of the Company; or

                    (viii)  securities issued pursuant to this Section 9;

provided, however, that the foregoing exceptions (i)-(viii) shall not apply to
PeoplePC to the extent necessary for PeoplePC to maintain its ownership interest
of the Company's outstanding capital stock at 51% at all times; provided,
further, that where securities are issued as contemplated by this Section 9 as a
result of the issuance of New Securities that are Class A Common Shares, the
right to maintain shall be exercised by acquiring a newly authorized series of
preferred stock having rights, preferences and privileges similar to the Class B
Common Shares, the fair market value of which shall be determined by an
investment bank acceptable to the Holders of three-quarters of the Conversion
Stock.

               (c)  In the event the Parties cause the Company to undertake an
issuance of New Securities, it shall give written notice of its intention to
each of PeoplePC, @viso and SBCP describing the amount and type of New
Securities, and the price and terms upon which the Company proposes to issue the
same. Each such party shall have 14 days from the date of receipt of any such
notice to agree to acquire up to its respective Pro Rata Share of such New
Securities for the price and upon the terms specified in the notice by giving
written notice to the Company and stating therein the quantity of New Securities
to be acquired. An indication to exercise its right to maintain shall not be
binding upon such party unless and until the Company obtains binding commitments
to acquire all or a part of the securities specified in the notice of the
offering on the terms stated in such notice.

               (d)  Beginning 14 days after the notice given pursuant to Section
9(c) above, the Company shall have 180 days to issue the New Securities not
elected or eligible to be acquired by PeoplePC, @viso or SBCP at the price and
upon the terms no more favorable to the purchasers of such securities than
specified in the Company's notice. In the event the Company has not issued all
of the New Securities within said 180 day period, the Company shall not
thereafter issue any New Securities without first offering such securities in
the manner provided above.

               (e)  @viso and SBCP's rights under this Section 9 may be assigned
to any of their affiliates with the Company's consent and will terminate and be
of no further force or effect upon the closing of the Company's IPO. PeoplePC's
rights under this Section 9 shall survive the closing of the IPO.

     10.  Limitation on Ownership of Company Securities. For a period of ten
          ---------------------------------------------
years from the Closing Date, except for shares acquired by SBCP on exercise of
the Warrant, each Party other than PeoplePC shall not (and each such Party shall
not permit any of its affiliates to) acquire, directly or indirectly, beneficial
ownership of any Company Securities or authorize or make a tender, exchange or
other offer, without the written consent of the Company, if the effect of such
acquisition or offer would be to increase the quotient determined by dividing
(a) the number of Company

                                      -8-
<PAGE>

Securities beneficially owned by such Party, including without limitation the
Warrant Shares, by (b) the number of shares of Company Securities outstanding,
to more than the value of such quotient as calculated on the Closing Date.

               (a)  Subject to the limitation set forth in this Section 10,
Company Securities may be acquired by any such Party in the open market or from
third parties; provided, however, that (i) such Party advises management of the
Company as to such Party's plans to acquire additional Company Securities
reasonably in advance of any such acquisition, and (ii) all open market
purchases of Company Securities by such Party shall be made in compliance with
applicable laws and regulations and the provisions of this Agreement.

               (b)  Such Party will not be obligated to dispose of any Company
Securities if the aggregate percentage ownership of that Party in the Company
Securities is increased as a result of a recapitalization of the Company or a
repurchase of securities by the Company or any other action taken by the Company
or its affiliates, but that Party shall not acquire any additional Company
Securities unless such acquisition would otherwise be permitted under this
Agreement. No such Party shall join a partnership, limited partnership,
syndicate or other group, or otherwise act in concert with any third person, for
the purpose of acquiring, holding, or disposing of Company Securities.

     11.  Right of First Refusal.
          ----------------------

          11.1  Grant of Right; Exercise or Right. Prior to making any sale or
                ---------------------------------
transfer of Company Securities, other than to an affiliate in accordance with
Section 4, each Party other than PeoplePC shall give the Company the opportunity
to purchase such Company Securities in the following manner:

               (a)  Such Party shall give notice (the "Transfer Notice") to the
Company in writing of such intention specifying the names of the proposed
purchasers or transferees, the amount of Company Securities proposed to be sold
or transferred, the proposed price per share therefor (the "Transfer Price") and
the other material terms upon which such disposition is proposed to be made.

               (b)  The Company shall have the right, exercisable by written
notice given by the Company to such Party within five (5) business days after
receipt of such Transfer Notice, to purchase all of the Company Securities
specified in such Transfer Notice for cash per share equal to the Transfer
Price.

               (c)  If the Company exercises its right of first refusal
hereunder, the closing of the purchase of the Company Securities with respect to
which such right has been exercised shall take place within fifteen (15)
business days after the Company gives notice of such exercise, which period of
time shall be extended if necessary to comply with applicable securities laws
and regulations. Upon exercise of the Company's right of first refusal, the
Company and the Party shall

                                      -9-
<PAGE>

be legally obligated to consummate the purchase contemplated thereby and shall
use their best efforts to secure any approvals required in connection therewith.

               (d)  If the Company does not exercise its right of first refusal
hereunder within the time specified for such exercise, the Party shall be free,
during the period of thirty (30) days following the expiration of such time for
exercise, to sell the Company Securities specified in such Transfer Notice on
terms no less favorable to such Party than the terms specified in such Transfer
Notice; provided, however, such transfer shall be subject to any restrictions
imposed under applicable securities laws and regulations. The transferee who
acquires such Company Securities shall be bound by the provisions of this
Agreement as though named as a party hereto.

          11.2  Assignment of Right. In the event that the Company elects to
                -------------------
exercise a right of first refusal to purchase all of the Company Securities
specified in the Transfer Notice under this Section 11, the Company may specify
prior to the closing of such purchase that PeoplePC is its designee to purchase
all or part (if the balance is purchased by the Company) of the Company
Securities to which such notice relates. If the Company shall designate PeoplePC
as the purchaser pursuant to this Section 11, the giving of notice of acceptance
of the right of first refusal by the Company shall constitute a legally binding
obligation of the Company to complete such purchase if PeoplePC shall fail to do
so.

     12.  Conversion.
          ----------

          12.1  Optional Conversion of Preferred Stock or Class B Common Shares.
                ---------------------------------------------------------------
As set forth in the Articles of Association, each share of Preferred Stock and
each share of Class B Common Shares shall be convertible, at the option of the
holder thereof, at any time after the date of issuance of such share, into such
number of fully paid and nonassessable Class A Common Shares as is determined by
dividing the Original Issue Price per share of such share of Preferred Stock or
Class B Common Shares, as the case may be, by the Conversion Price per share at
the time in effect for such series or class.

          12.2  Automatic Conversion of Preferred Stock. As set forth in the
                ---------------------------------------
Articles of Association, each share of Series A Preferred Stock shall
automatically be converted into Class A Common Shares at the then effective
Conversion Price upon (i) the IPO or (ii) a merger of the Company with and into
PeoplePC, or acquisition of all of the Company's assets or shares by PeoplePC.
The Class B Common Shares shall not automatically convert into Class A Common
Shares at any time.

          12.3  Original Issue Price and Conversion Price. The Original Issue
                -----------------------------------------
Price per share of Series A Preferred Shares is $3.00. The Conversion Price per
share of Series A Preferred Shares initially shall be $3.00. The Original Issue
Price per share of Series B Preferred Shares is $3.00. The Conversion Price per
share of Series B Preferred Shares initially shall be $3.00. The Original Issue
Price per share of Class B Common Shares is $3.00. The Conversion Price per
share of Class B Common Shares initially shall be $1.00.

                                      -10-
<PAGE>

          12.4  Adjustment of Conversion Prices. The Conversion Prices shall be
                -------------------------------
subject to adjustment, as applicable, from time to time as follows:

               (a)  Adjustments for Subdivisions or Combinations of Class A
                    -------------------------------------------------------
Common Shares. In the event the outstanding Class A Common Shares shall be
-------------
subdivided into a greater number of Class A Common Shares, the Conversion Price
of the Class B Common Shares and each series of Preferred Stock then in effect
shall, concurrently with the effectiveness of such subdivision, be
proportionately decreased. In the event the outstanding Class A Common Shares
shall be combined or consolidated into a lesser number of Class A Common Shares,
the Conversion Price of the Class B Common Shares and each series of Preferred
Stock then in effect shall, concurrently with the effectiveness of such
combination or consolidation, be proportionately increased.

               (b)  Adjustments for Stock Dividends and Other Distributions. In
                    -------------------------------------------------------
the event the Company makes, or fixes a record date for the determination of
holders of Class A Common Shares entitled to receive, any distribution
(excluding repurchases of securities by the Company not made on a pro rata
basis) payable in property or in securities of the Company other than Class A
Common Shares, then and in each such event the holders of the Class B Common
Shares and Preferred Stock shall receive, at the time of such distribution, the
amount of property or the number of securities of the Company that they would
have received had their Class B Common Shares and Preferred Stock been converted
into Class A Common Shares on the date of such event.

               (c)  Adjustments for Reclassifications or Similar Events. If the
                    ---------------------------------------------------
Class A Common Shares shall be changed into the same or a different number of
shares of any other class or classes of stock or other securities or property,
whether by capital reorganization, reclassification or otherwise, then each
share of Class B Common Shares and Preferred Stock shall thereafter be
convertible into the number of shares of stock or other securities or property
to which a holder of the number of shares of Class A Common Shares of the
Company deliverable upon conversion of such Class B Common Shares or shares of
Preferred Stock shall have been entitled upon such capital reorganization,
reclassification or other event.

               (d)  Adjustments for Diluting Issues. Adjustment to the
                    -------------------------------
Conversion Prices, if any, as the Company's Board of Directors deems to be
equitable and subject to the last sentence of this Section 12.4(d), shall be
made in the event of any change in the outstanding shares of Company Securities
by reason of any new issuance with an issue price per share less than or equal
to the Conversion Price per share of the Preferred Shares then in effect (a
"Dilutive Issuance"), it being understood that Dilutive Issuances shall not
include issuances (i) upon conversion of shares of Preferred Stock or Class B
Common Stock; (ii) to employees, consultants, officers or directors of the
Company pursuant to a stock grant, stock option plan or stock purchase plan or
similar benefit including without limitation upon the exercise of outstanding
options; (iii) to any party in connection with a transaction or arrangement
which has business purposes and benefits to the Company in the good faith
judgement of the Board of Directors, including, but not limited to, an
acquisition or merger, a strategic alliance or corporate partnering transaction,
a vendor or customer agreement or an asset acquisition or disposition agreement.
Any adjustment of the Conversion Prices shall be made

                                      -11-
<PAGE>

by the Company's Board of Directors in the event of a Dilutive Issuance using a
broad-based, weighted average, price-based antidilution formula which adjusts
the Conversion Prices based upon a weighted average of the purchase prices of
outstanding Company Securities and the newly issued Company Securities that
result from a Dilutive Issuance. The determination of the Company's Board of
Directors as to the amount (if any) of adjustment to the Conversion Prices in
response to any Dilutive Issuance shall be final, binding and conclusive as to
all Parties. Notwithstanding the foregoing, no adjustment to the Conversion
Price of the Class B Common Shares under this Section 12.4(d) shall be made
unless it is necessary and only to the extent necessary to maintain PeoplePC's
ownership of Company Securities at 51% at any time.

               (e)  Payment of Excess Par Value. If an adjustment of the
                    ---------------------------
Conversion Price pursuant to this Section 12.4 implies that the shares to be
converted shall be converted into shares with in the aggregate a larger amount
in par value, the excess in par value shall be issued to the respective
shareholder against the free distributable reserves of the Company. Whereby
fractions of 0.5 or more shall be rounded up and fractions less than 0.5 shall
be rounded down to the next round figure.

               (f)  Retirement of Shares on Certain Conversion Events. If an
                    -------------------------------------------------
adjustment of the Conversion Price pursuant to this Section 12.4 implies that
the shares to be converted shall be converted into shares with in the aggregate
a lower amount in par value, the shares which comprise the deficit shall be
transferred by the respective shareholder for no consideration to the Company.
Whereby fractions of 0.5 or more shall be rounded up and fractions less than 0.5
shall be rounded down to the next round figure.

          12.5  Mechanics of Optional and Automatic Conversions. Before any
                -----------------------------------------------
holder shall be entitled to convert the same into Class A Common Shares pursuant
to Section 12.1, such holder shall surrender the certificate or certificates
therefor, duly endorsed, at the office of the Company or of any transfer agent,
and shall give written notice by mail, postage prepaid, to the Company at its
principal corporate office, of the election to convert the same, and such
conversion shall be deemed to have been made immediately prior to the close
business on the date of such surrender of the shares to be converted. In the
event of an automatic conversion pursuant to Section 12.2, the outstanding
shares of Preferred Stock shall be converted automatically without any further
action by the holder of such shares and whether or not the certificates
representing such shares are surrendered to the Company or the transfer agent
for such Preferred Stock; and the Company shall not be obligated to issue
certificates evidencing the Class A Common Shares issuable upon such automatic
conversion unless the certificates evidencing such shares of Preferred Stock are
either delivered to the Company or the transfer agent for such Preferred Stock
as provided above, or the holder notifies the Company or the transfer agent for
such Preferred Stock that such certificates have been lost, stolen or destroyed
and executes an agreement satisfactory to the Company to indemnify the Company
from any loss incurred by it in connection with such certificates. The Company
shall, as soon as practicable thereafter, issue and deliver to such address as
the holder may direct, a certificate or certificates for the number of Class A
Common Shares to which such holder shall be entitled.

                                      -12-
<PAGE>

     13.  Purchase Rights. If the IPO does not occur within four years of the
          ---------------
date hereof, @viso and SBCP shall be entitled to purchase all of PeoplePC's
Company Securities, subject to PeoplePC's superseding right to purchase all of
their Company Securities, at a price equal to the then fair market value as
determined (without regard to any control premium) by a process agreed to by
@viso and PeoplePC. PeoplePC shall be entitled to use as consideration, at its
sole election, cash or registered PeoplePC stock.

     14.  Voting Agreement with Respect to the Board of Directors
          -------------------------------------------------------

          14.1  Election of Directors. At each annual meeting of the
                ---------------------
shareholders of the Company, or at any meeting of the shareholders of the
Company at which members of the Board of Directors of the Company are to be
elected, or whenever members of the Board of Directors are to be elected by
written consent, each Party, Holder or transferee that is entitled to vote
agrees to vote or act with respect to their shares:

               (a)  So as to elect four members of the Company's Board of
Directors designated by PeoplePC; provided that PeoplePC continues to hold at
least 25% of the outstanding capital stock of the Company;

               (b)  So as to elect two members of the Company's Board of
Directors designated by @viso; provided that after the Company's IPO, @viso
shall be entitled to elect only one director, and only if @viso, SBCP and their
affiliates hold at least 75% of the Company Securities issued to them hereunder
(as adjusted for any recapitalizations, stock combinations, stock dividends,
stock splits and the like); and

               (c)  So as to elect the President and Chief Executive Officer of
the Company who shall be designated by PeoplePC;

it being understood that for so long as PeoplePC is entitled to designate four
directors hereunder, PeoplePC shall continue to control the daily operating
decisions of the Company (including issues relating to brand management).

          14.2  Removal. PeoplePC or @viso, as the case may be, may procure
                -------
removal of any or all of its designated directors (and PeoplePC may remove the
President and Chief Executive Officer) at any time and from time to time, with
or without cause (subject to any requirements of law), in their sole discretion,
and after written notice to each of the Parties hereto of the new nominee to
replace such director or officer, each Party, Holder or transferee that is
entitled to vote shall promptly vote its shares of capital stock of the Company
to elect such nominee to the Board of Directors.

          14.3  Super-majority Vote. Only prior to the Company's IPO, decisions
                -------------------
of the Board of Directors shall require a super-majority, defined as the vote of
five directors, one of which shall be by a director designated by @viso, with
respect to the following transactions (except where

                                      -13-
<PAGE>

such transactions or arrangements are contemplated by this Agreement or any
related agreements or documents):

               (a)  any proposal to the general meeting to distribute a dividend
or other distribution;

               (b)  any proposal to the general meeting to make any acquisition
in which more than 20% of the stock of the Company is issued, or any sale of
more than 20% of the Company's assets, or any capital expenditure representing
more than 20% of the Company's assets, or to the extent the board of directors
is authorized to resolve upon the issuance of shares pursuant to Article 4 of
the Articles of Association of the Company, a resolution to accomplish any such
sale of assets or capital expenditure;

               (c)  any material contracts or arrangements with PeoplePC, or
@viso or SBCP or their affiliates, other than contracts or arrangements (i)
contemplated by this Agreement or any related agreements or documents or (ii)
entered into in the ordinary course of business;

               (d)  any proposal to the general meeting to adopt compensatory
stock option or other equity incentive plans which, in the aggregate, reserve
for issuance more than 15% of the Company Securities at their date of adoption,
or to the extent the board of directors is authorized to resolve upon the
issuance of shares pursuant to Article 4 of the Articles of Association of the
Company, a resolution to accomplish any such stock option or equity incentive
plan; or

               (e)  a dedication of a material amount of assets to an activity
that is outside the Company's stated purpose.

          14.4 Quorum. A quorum shall consist of at least a majority of the
               ------
directors, with decisions taken by majority vote except as otherwise provided
herein. All directors shall be provided with reasonable notice of not less than
five business days unless otherwise agreed to and the opportunity to attend
meetings of the Board of Directors; provided, however, that attendance at a
meeting shall constitute a waiver of such notice requirement.

     15.  Shareholder Voting.
          ------------------

          15.1  Approval of Certain Shareholders. Only prior to the Company's
                --------------------------------
IPO, the favorable vote of each of @viso and PeoplePC will be required to
approve the following (unless otherwise permitted under this Agreement):

               (a)  a change in number of directors of the Board of Directors;

               (b)  an acquisition, sale or merger of or by the Company
resulting in a change of control of the Company, or a liquidation of the
Company; or

                                      -14-
<PAGE>

               (c)  any amendment of the Articles of Association which adversely
affects either @viso or PeoplePC, it being understood that the authorization of
additional shares of capital stock with rights, preferences and privileges
substantially similar to those of the Series A Preferred Shares (other than
rights, preferences and privileges which are related to the price of a new
series of capital stock) in connection with fund raising activities shall, among
other things, not constitute an adverse effect.

     In addition, the Parties shall execute and shall procure to cast their
votes in any corporate body of the Company in accordance with the terms of this
Agreement.

          15.2  Class B Common Shares. Prior to the Company's IPO, each holder
                ---------------------
of Class B Common Shares will vote one third of the Class B Common Shares held
by it. Thereafter, the provisions of the Company's Articles of Association shall
govern.

          15.3  Form of Dividend Consideration. The Parties agree that at any
                ------------------------------
general meeting at which the form of consideration of a dividend is to be
determined by the shareholders, the Parties will vote in favor of the form of
consideration voted for by PeoplePC, which shall be either cash or the type of
consideration received by the Company's shareholders in the event that triggers
such dividend payment.

     16.  Amendment. Except as otherwise provided herein, neither this Agreement
          ---------
nor any provisions hereof shall be amended, waived, discharged or terminated
without written consent of the Company and the Parties.

     17.  Start-up Expenses. Upon approval of the Board of Directors, the
          -----------------
Company shall reimburse PeoplePC and @viso for reasonable start-up expenses
incurred by PeoplePC and @viso on behalf of the Company; provided, however, that
such reimbursable expenses shall include only third party expenses and not
management time.

     18.  Closing Conditions.
          ------------------

          18.1  Conditions to Obligations of the Parties. The obligation of each
                ----------------------------------------
Party to acquire securities pursuant to Section 2.1 is subject to the
fulfillment on or prior to the Closing Date of the following conditions, any or
all of which may be waived at the option of the Party.

               (a)  All covenants, agreements and conditions contained in this
Agreement to be performed by the Company on or prior to the Closing Date shall
have been performed or complied with in all material respects.

               (b)  There shall not then be in effect any order enjoining or
restraining the transactions contemplated by this Agreement.

                                      -15-
<PAGE>

               (c)  There shall not be in effect any law, rule or regulation
 prohibiting or restricting such issuance, or requiring any consent or approval
 of any person which shall not have been obtained to issue the securities
 hereunder, except as otherwise provided in this Agreement.

               (d)  The Articles of Association in the form attached hereto as
Exhibit C shall have been approved by the Dutch Ministry of Justice.

               (e)  The License Agreement in the form attached hereto as Exhibit
A and the License Agreement between PPC U.S. and PPC B.V.I. contemplated thereby
shall be in full force and effect and neither party shall be in breach thereof.

               (f)  The Services Agreement attached hereto as Exhibit B shall be
in full force and effect and the parties thereto shall not be in breach thereof.

          18.2 Conditions to Obligations of the Company. The Company's
               ----------------------------------------
obligation to issue the securities pursuant to Section 2.1 is subject to the
fulfillment on or prior to the Closing Date of the following conditions, any or
all of which may be waived at the option of the Company:

               (a)  The representations and warranties made by each Party in
Section 3 hereof shall be true and correct in all material respects when made,
and shall be true and correct in all material respects on the Closing Date with
the same force and effect as if they had been made on and as of said date.

               (b)  All covenants, agreements and conditions contained in this
Agreement to be performed by the Parties on or prior to the Closing Date shall
have been performed or complied with in all material respects.

               (c)  There shall not then be in effect any order enjoining or
restraining the transactions contemplated by this Agreement.

               (d)  There shall not be in effect any law, rule or regulation
prohibiting or restricting such issuance, or requiring any consent or approval
of any person which shall not have been obtained to issue the securities
hereunder, except as otherwise provided in this Agreement.

               (e)  The Articles of Association in the form attached hereto as
Exhibit C shall have been approved by the Dutch Ministry of Justice.

               (f)  The Parties or any affiliates designated as signatories to
each of the License Agreement, the Services Agreement and the Vivendi
Connectivity Agreement shall have delivered a duly executed counterpart of each
such agreement, each such agreement shall be in full force and effect and the
parties thereto shall not be in breach thereof.

     19.  Governing Law. This Agreement shall be governed in all respects by the
          -------------
internal laws of the State of New York without regard to conflict of laws
provisions. Any claim or

                                      -16-
<PAGE>

disagreement arising out of or in connection with this Agreement shall be
referred to arbitration in London, England with three arbitrators under the LCIA
Rules. The arbitration award shall be final and binding upon the parties and
judgment thereon may be entered in any court having jurisdiction.

     20.  Entire Agreement; Conflict. This Agreement and the exhibits hereto
          --------------------------
constitute the full and entire understanding and Agreement among the Parties
regarding the matters set forth herein. Except as otherwise expressly provided
herein, the provisions hereof shall inure to the benefit of, and be binding upon
the successors, assigns, heirs, executors and administrators of the Parties
hereto. In the event of a conflict, inconsistency or disagreement between this
Agreement and the Articles of Association of the Company, the provisions of this
Agreement shall prevail and the Parties shall not claim any rights under the
Articles of Association that are in violation of, or inconsistent with, this
Agreement. If the implementation or performance of this Agreement is in any way
precluded by the Articles of Association, the Parties shall promptly procure the
amendment of the Articles of Association to permit full implementation and
performance hereof.

     21.  Notices, etc. All notices and other communications required or
          ------------
permitted hereunder shall be in writing and shall be mailed by registered or
certified mail, postage prepaid, or otherwise delivered by facsimile
transmission, by hand or by messenger, addressed:

               (a)  if to a Party, at such Party's address as set forth on the
signature page hereto, or at such other address as such Party shall have
furnished to the Company,

               (b)  if to the Company, to:

                    PeoplePC BV
                    c/o PeoplePC, Inc.
                    100 Pine Street, Suite 100
                    San Francisco, California 94111
                    Attention: Glen Kohl
                    Fax: (415) 837-3857

     or at such other address as the Company shall have furnished to the
Parties, with a copy to:

                    Wilson Sonsini Goodrich & Rosati
                    650 Page Mill Road
                    Palo Alto, California 94304-1050
                    Attention: Mark A. Bertelsen, Esq.
                               Don S. Williams, Esq.
                    Fax:       (650) 493-6811

     Each such notice or other communication shall for all purposes of this
Agreement be treated as effective or having been given when delivered if
delivered personally, if sent by facsimile, the first business day after the
date of confirmation that the facsimile has been successfully transmitted

                                      -17-
<PAGE>

to the facsimile number for the party notified, or, if sent by mail, at the
earlier of its receipt or 14 days after the same has been deposited in a
regularly maintained receptacle for the deposit of the United States mail,
addressed and mailed as aforesaid.

     22.  Counterparts. This Agreement may be executed in any number of
          ------------
counterparts, each of which shall be an original and all of which together shall
constitute one instrument.

                                      -18-
<PAGE>

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the date first set forth above.

COMPANY                                   PARTIES

PEOPLEPC BV                               PEOPLEPC, INC.

By:  /s/ Oliver Hoyng                     By:   /s/ Glen Kohl
    --------------------------------          --------------------------------

Name:    Oliver Hoyng                     Name:     Glen Kohl
      ------------------------------            ------------------------------

                                                  Senior Vice President,
                                                  Corporate Secretary and
Title:   Managing Director                Title:  General Counsel
       -----------------------------            ------------------------------

                                          Address: 100 Pine Street, Suite 1100
                                                   ---------------------------
                                                   San Francisco, CA 94111
                                                   ---------------------------

                                          OLIVE HILL INVESTMENTS N.V.

                                          By:  /s/ E. Rakers
                                              --------------------------------

                                          Name:    E. Rakers
                                                ------------------------------

                                                 Managing Director,
                                          Title: Equity Trust (Curacao) N.V.
                                                 -----------------------------

                                          Address:
                                                   ---------------------------

                                                   ---------------------------

                  [Signature Page to Shareholders' Agreement]
<PAGE>

                                        @VISO LIMITED

                                        By: /s/ Pierre Liautaud
                                            ---------------------------------

                                        Name:   Pierre Liautaud
                                              -------------------------------

                                        Title:  Chief Executive Officer
                                               ------------------------------

                                            Address: c/o Macfarlanes
                                                     10 Norwich Street
                                                     London EC4A 1BD
                                                     England
                                                     Attention: Charles Martin
                                            Telephone: 44-207-831-9222
                                            Fax:       44-207-831-9607

                                            With a copy to:
                                               Sullivan & Cromwell
                                               125 Broad Street
                                               New York, NY 10004
                                               USA
                                               Attention: Stephen A. Grant, Esq.
                                               Telephone: 212-558-3504
                                               Fax:       212-558-3588

                                        SOFTBANK CAPITAL PARTNERS LP

                                        By: SOFTBANK CAPITAL PARTNERS LLC,
                                            General Partner

                                            By:  /s/ Steven J. Murray
                                                -----------------------------

                                            Name:    Steven J. Murray
                                                  ---------------------------

                                            Title:   Administrative Member
                                                   --------------------------

                                            Address:  1188 Center Street
                                                     ------------------------
                                                      Newton Center, MA 02459
                                                     ------------------------

                  [Signature Page to Shareholders' Agreement]
<PAGE>

                                   Exhibit A

                               License Agreement
<PAGE>

                                   Exhibit B

                           Master Services Agreement
<PAGE>

                                   Exhibit C

                            Articles of Association
<PAGE>

                                   Exhibit D

                                Form of Warrant

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