Document:

fs12012a1ex10ii_counseling.htm

Exhibit 10.2

 

LivePerson.com Affiliates Agreement - Terms & Conditions

 

THIS IS A LEGAL AGREEMENT BETWEEN LIVEPERSON, INC. ("LIVEPERSON" OR "WE") AND YOU AS AN INDIVIDUAL OR THE ENTITY WHICH YOU REPRESENT. BY INSERTING A CHECK NEXT TO THE BOX WHICH SAYS, "I HAVE READ, AND AGREE TO, THIS MERCHANT’S AFFILIATE AGREEMENT," AND CLICKING ON THE BOX TO SIGN UP FOR THE LIVEPERSON AFFILIATE PROGRAM, YOU ARE AGREEING THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT, THAT YOU AGREE TO BE LEGALLY RESPONSIBLE FOR COMPLIANCE WITH EACH AND EVERY TERM AND CONDITION, AND THAT YOU ARE AUTHORIZED TO BIND THE ENTITY YOU REPRESENT.

 

This Affiliate Program Agreement ("Agreement") contains the complete terms and conditions that apply to your participating in the LivePerson Affiliate Program (the "Program"). The purpose of this Agreement is to allow you to link between a web site owned and controlled by you (the "Affiliate's Web Site" or "your site") and the LivePerson.com web site or other web sites operated by LivePerson (the "LivePerson Site"). This Agreement will become effective upon LivePerson's acceptance of your completed Affiliate Program Application (the "Effective Date"). LivePerson reserves the right to accept or reject your application in LivePerson's sole discretion. We may reject your application if we determine (in our sole discretion) that your site is unsuitable for the Program. Unsuitable sites include those that:

 

	
  

	
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promote pornography and/or sexually explicit materials

	
  

	
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promote violence or use of illegal substances

	
  

	
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promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age

	
  

	
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promote hate, crime or other illegal activities

	
  

	
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include "LivePerson" any other trademark of LivePerson or its affiliates, or variations or misspellings of any of them, in their URLs to the left of the top-level domain name (e.g., ".com", ".net", ".uk", etc.) -- for example, a URL such as "liveperson.mydomain.com", "LivePerson.com" or "livepersonpsychics.net" would be unsuitable

	
  

	
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otherwise violate intellectual property rights.

 

By participating in the Program you agree that you will not engage in any such activities. If we reject your application, you are welcome to reapply to the Program at any time. You should also note that if we accept your application and your site is thereafter determined (in our sole discretion) to be unsuitable for the Program, we may terminate this Agreement immediately.

 

Defined terms shall have the meaning set forth herein or in Exhibit A below.

 

1. Linking to the LivePerson Site

 

	
  

	
a.

	
You agree that within 30 days of the Effective Date of this Agreement, you will include Placements (as defined in Exhibit A below) that link from Affiliate's Web Site to the LivePerson Site.

 

	
  

	
b.

	
Maintenance and Monitoring of Placements

 

	
  

	
  i.

	
You agree to link only to those specific web pages that LivePerson designates in the Placements, and to use only the Placements provided for such purpose. You shall not modify or alter the Placements provided by LivePerson in any way. You shall not "frame" or "mirror" any part of the LivePerson Site without the prior written authorization of LivePerson.

	
  

	
 ii.

	
LivePerson has the right to monitor the content on Affiliate's Web Site as LivePerson believes necessary to monitor use of the Placements and for compliance with the terms of this Agreement. You agree that we may take such actions and that you will not try to block or otherwise interfere with such monitoring activities. LivePerson has the right to notify you of any reasonable changes that you need to make to comply with the LivePerson guidelines for the use of the Placements, and to otherwise comply with the terms of this Agreement, and you agree to promptly make such changes.

	
  

	
iii.

	
You shall cooperate with LivePerson in order to establish and maintain any Placements between the LivePerson Site and Affiliate's Web Site. You shall not display any link or mark pertaining to LivePerson, for use as a link or otherwise, other than the Placements that LivePerson provides to you. If LivePerson updates the Placements, you will replace the old Placements with the new ones within a 24-hour period.

	
  

	
iv.

	
You agree that LivePerson will be allowed to place an identifying tag in each Placement that will identify the origin of a user that arrives directly at the LivePerson Site by clicking on the Placement.

 

You acknowledge that, by participating in the Program and placing any of the above links within your site, we may receive information from or about visitors to your site or communications between your site and those visitors. Your participation in the Program constitutes your specific and unconditional consent to and authorization for our access to, receipt, storage, use, and disclosure of any and all such information, consistent with the policies and procedures set forth in the Privacy Notice on the LivePerson Site.

 

  

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2. Payments of Referral Fees from LivePerson to You

 

	
  

	
a.

	
Subject to all terms of this Agreement, LivePerson will pay you a one-time referral fee in the amount of $50 (fifty U.S. dollars) for each New Customer in the field of Spirituality who initially enters the LivePerson Site directly from Placements on Affiliate's Web Site or from email newsletters which you send. In addition, if you generate more than 10 New Customers in any month in the above fields, LivePerson will pay you, for each New Customer, a one-time referral fee in the amount of $75 (seventy-five U.S. dollars) (that is, the $50 plus an additional $25.) If you are a high-volume affiliate and you generate more than 100 New Customers in any month in the above fields, LivePerson will pay you, for each New Customer, a one-time referral fee in the amount of $100 (one hundred U.S. dollars) (that is, the $50 plus an additional $50.) LivePerson may publish additional special bonuses or promotions from time to time. LivePerson reserves the right to reduce the above one-time referral fee to $20 per each New Customer if LivePerson’s internal metrics, estimates or projections regarding user behavior and site traffic indicate that the New Customers referred Your site are likely to consume less services than targeted for New Customers on the LivePerson Site. LivePerson reserves the right to make such determination in its sole discretion.

	
  

	
b.

	
Subject to all terms of this Agreement, LivePerson will pay you a one-time referral fee in the amount of $25 (twenty-five U.S. dollars) for each New Customer in fields other than Spirituality who initially enters the LivePerson Site directly from Placements on Affiliate’s Web Site or from email newsletters which you send. In addition, if you generate more than 100 New Customers in any month in fields other than Spirituality, LivePerson will pay you, for each New Customer after the hundredth New Customer in the month, a one-time referral fee in the amount of $40 (forty U.S. dollars) (that is, the $25 plus an additional $15.) LivePerson may publish additional special bonuses or promotions from time to time.

	
  

	
c.

	
LivePerson will not pay Referral Fees for the registration of any individuals or accounts who have previously registered with LivePerson, even if the registration contains a different email address, credit card number, or other information different from the user's previous registration. LivePerson will not pay a Referral Fee for Members who have later re-entered and registered on the LivePerson Site after previously following a Placement from the Affiliate's Web Site to the LivePerson Site.

	
  

	
d.

	
Payment of Referral Fees will be made on a monthly basis, by check, by PayPal or some other method. It is your responsibility to provide complete and accurate information and completion of all tax or other applicable forms in order to receive payment. If this Agreement terminates, any Referral Fees due at the time of termination will be paid at the end of the month following termination.

 

3. Compliance with Applicable Laws

 

You are solely responsible for the accuracy and appropriateness of all materials posted on Affiliate's Web Site, and for ensuring that your activities, including materials posted on Affiliate's Web Site and communications with LivePerson, Experts, other Members, New Customers, and potential customers (whether in print, on CD-ROMs, via chat or otherwise) are not defamatory, in violation of copyright laws or otherwise illegal. You further agree that your activities, including communications with LivePerson, Experts, other Members, New Customers and potential customers regarding or relating to LivePerson in any way, are in full compliance with all applicable laws in your jurisdiction. You further agree to abide by LivePerson’s Anti-Spam Policy, below. You agree to defend, indemnify and hold LivePerson harmless for any violations of the foregoing. LivePerson disclaims all liability for these matters.

 

  

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Anti-SPAM Policy

 

We do not and will not tolerate the sending of unsolicited email messages and will prosecute all offenders to the fullest extent of the law. Advertising commonly referred to as "spamming" could damage LivePerson's goodwill. You shall not undertake any spamming referring to the LivePerson Site, or using any Placements or other LivePerson Marks. You shall not refer to the LivePerson Site, or use any Placements or other LivePerson Marks in any unsolicited commercial email (UCE), postings to newsgroups or in cross-posting to multiple newsgroups at once, without LivePerson’s advance written permission, which may be withheld at LivePerson’s discretion. In addition, you shall not advertise in any way that effectively conceals or misrepresents your identity, domain name, or return email address.

 

By agreeing to the terms and conditions of this agreement, you also agree to the following:

 

	
  

	
a.

	
e-mails promoting LivePerson shall not contain or include a falsified sender domain name or falsified IP address.

 

	
  

	
b.

	
e-mails promoting the LivePerson advertisements shall not be routed or relayed through servers that the sender does not have explicit authorization to use.

 

	
  

	
c.

	
e-mails promoting the LivePerson advertisements shall not contain or include a false or misleading subject line that attempts to disguise or conceal the content of the e-mail.

 

	
  

	
d.

	
all e-mails shall contain or include valid and responsive contact information of the sender, list manager or list owner; this includes your physical address.

 

	
  

	
e.

	
no e-mails promoting LivePerson shall be sent for the purpose of harvesting the e-mail addresses in order to send future unsolicited e-mails.

 

	
  

	
f.

	
all e-mails promoting LivePerson will be sent to individuals who have given you their "Affirmative Consent" as defined in Sec. 3.1 of the "CAN-SPAM Act of 2003" (viewable at GPOAccess.gov) which by its reference is incorporated into this document.

 

	
  

	
g.

	
every e-mail promoting LivePerson advertisements shall contain a functioning return electronic mail address or other Internet-based mechanism clearly displayed that a recipient may use to submit in a manner specified in the message a reply electronic mail message or other form of Internet-based communication requesting not to receive future e-mail messages from you.

 

	
  

	
h.

	
you shall process any and all opt-out requests within 5 business days, or less if so requested.

 

	
  

	
i.

	
unless otherwise directed by LivePerson in writing, you shall not use LivePerson, or its represented advertisers’ names (including any abbreviation thereof) or any trademark, trade name, service mark, logo or other LivePerson identifying information in the originating or return e-mail address line, header or subject line of any e-mail transmission and that all e-mail transmissions shall contain language in the body and both the "from" line as well as the "re:" line that clearly announces that the offer embedded in the e-mail is being sent by you for the benefit of your users.

 

	
  

	
j.

	
you agree and affirm to comply with all the rules and regulations set forth in the "CAN-SPAM Act of 2003" as well as all obligations and provisions herein.

 

	
  

	
k.

	
you will not bid on LivePerson's trademarked terms, nor any similar name, common misspelling, or confusingly similar name on any pay-for-placement search engine.

 

	
  

	
l.

	
you will not utilize, advertise or otherwise promote any LivePerson promotional code or coupon without first obtaining LivePerson's written permission.

 

	
  

	
m.

	
you will comply with LivePerson's Privacy Policy. >

 

http://www.LivePerson.com/help/privacy.aspx.

 

SPYWARE AND OTHER PARASITES

 

Any affiliate suspected of a relationship, formal or informal, with any provider of spyware or parasitic software (as judged by LivePerson) is subject to punitive actions by LivePerson, without notice, including but not limited to: suspension of affiliate account; termination of affiliate account; withholding of payments to affiliate; and public notification of affiliate's suspected malfeasance. LivePerson encourages affiliates to report suspicions of such relationships; and, should substantial proof, as judged by LivePerson, be provided, LivePerson reserves the right to assign a value equal to unpaid monies earned by the offending affiliate (or a part thereof) to the reporting affiliates as a bounty.

 

  

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4. Press Releases and Other Publicity

 

	
  

	
i.

	
You may not create, publish, distribute, or permit any written or electronically transmitted publicity material (including without limitation, advertisements and press releases) that makes reference to LivePerson, or the LivePerson Site without first submitting the material to LivePerson and receiving its consent in writing. You shall not issue any public statement(s) regarding the relationship with LivePerson without the prior written approval of LivePerson.

 

	
  

	
ii.

	
Advertising commonly referred to as "spamming" could damage LivePerson's goodwill. You shall not undertake any spamming referring to the LivePerson Site, or using any Placements or other LivePerson Marks. You shall not refer to the LivePerson Site, or use any Placements or other LivePerson Marks in any unsolicited commercial email (UCE), postings to newsgroups or in cross-posting to multiple newsgroups at once, without LivePerson’s advance written permission, which may be withheld at LivePerson’s discretion. In addition, you shall not advertise in any way that effectively conceals or misrepresents your identity, domain name, or return email address.

 

	
  

	
iii.

	
Although LivePerson always requires that its written consent be given for the uses above, LivePerson generally approves mailings so long as the recipient is already a customer or subscriber of your services, and recipients have the option to remove themselves from future mailings. LivePerson generally approves newsgroup postings so long as the news group specifically welcomes commercial messages. In all cases, you must always clearly represent yourself and the Affiliate's Web Site as independent from LivePerson.

 

5. Modification

 

LivePerson may modify any of the terms and conditions in this Agreement, including terminating this Agreement or the Affiliate Program at any time in its sole discretion. Modifications may include, but are not limited to, changes in the scope, percent of Net Revenue paid as a Referral Fee, amount of one-time Referral Fee, payment procedures, and LivePerson's Affiliate Program rules. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOU SHALL HAVE THE RIGHT TO TERMINATE THIS AGREEMENT AS SET FORTH BELOW. YOUR CONTINUED PARTICIPATION IN LIVEPERSON'S AFFILIATE PROGRAM FOLLOWING THE POSTING OF THE CHANGE NOTICE OR NEW AGREEMENT ON THE LIVEPERSON SITE WILL CONSTITUTE YOUR AGREEMENT TO THE CHANGES.

 

6. Term and Termination

 

The term of this Agreement will begin on the Effective Date and will end when terminated by either party. Either LivePerson or you may terminate this Agreement at any time, with or without cause, by giving the other party written notice of termination. Upon the termination of this Agreement for any reason, all licenses granted hereunder shall immediately terminate and you will immediately cease use of, and remove from Affiliate's Web Site, all links to the LivePerson Site, and all LivePerson trademarks and logos, other LivePerson Marks and all other materials provided in connection with this Agreement. LivePerson will, however, continue to pay you under Section 2(a)(i) for New Customers for a certain period following termination. LivePerson’s current policy is to pay for three months following termination.

 

  

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7. Grant of Licenses

 

	
  

	
a.

	
Subject to the terms of this Agreement, you have the non-exclusive, non-transferable and nonsublicensable right to use and display LivePerson Marks, only to refer specifically to LivePerson services and products in connection with the Placements, and only in the form which LivePerson provides you for such limited purposes. Such usage must be truthful, fair and not misleading or disparaging. LivePerson Marks must be used with a minimum spacing surrounding them and not be incorporated into your own product names, trademarks, service names, logos, company names or dba's. You shall not adopt marks or logos that are confusingly similar to LivePerson's Marks.

 

	
  

	
b.

	
You grant to LivePerson a non-exclusive, non-transferable, revocable right to utilize your name, title, and logo in the advertising, marketing, promoting, and publicizing, in any manner, related to LivePerson's rights under this Agreement. LivePerson is not under any obligation to so advertise, market, promote, or publicize your participation in the Affiliate Program.

 

	
  

	
c.

	
You agree not to use LivePerson’s proprietary materials, marks or other intellectual property in any manner that is disparaging or that otherwise portrays LivePerson in a negative light. Each party reserves all of its respective rights in the proprietary materials and intellectual property covered by this license. Other than the license granted in this Agreement, each party retains all right, title, and interest to its respective rights and no right, title, or interest is transferred to the other.

 

8. DISCLAIMER

 

LIVEPERSON PROVIDES THE LIVEPERSON SITE AND ALL CONTENT, INFORMATION AND SERVICES AVAILABLE THEREIN, "AS IS" AND MAKES NO EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES REGARDING LIVEPERSON OR ANY SERVICES OR INFORMATION PROVIDED BY ANY MEMBER OR EXPERT OF LIVEPERSON. ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED AND EXCLUDED. IN ADDITION, LIVEPERSON MAKES NO REPRESENTATION THAT THE OPERATION OF THE LIVEPERSON SITE WILL BE UNINTERRUPTED OR ERROR FREE, AND LIVEPERSON WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS, DOWNTIME OR ERRORS.

 

9. Representations, Warranties and Covenants

 

You represent, warrant and covenant that 1) you have full right, power, and authority to enter into and be bound by the terms and conditions of this Agreement and to perform your obligations under this Agreement, without the approval or consent of any other party; 2) you have sufficient right, title, and interest in and to the rights granted to LivePerson in this Agreement; 3) the material posted on Affiliate's Web Site does not defame any third party or violate or infringe upon the rights of any third party or any applicable copyright and other laws that pertain to it; 4) you shall not make any representations or warranties regarding the services provided by LivePerson; and 5) you shall not make or publicize any statements that are disparaging of LivePerson or that otherwise portray LivePerson in a negative light.

 

10. LIMITATIONS OF LIABILITY

 

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, LIVEPERSON WILL NOT BE LIABLE TO YOU WITH RESPECT TO ANY SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY, OR OTHER LEGAL OR EQUITABLE THEORY FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES (INCLUDING, WITHOUT LIMITATION, LOSS OF GOODWILL OR ACTUAL OR ANTICIPATED REVENUE, PROFITS OR LOST BUSINESS), EVEN IF LIVEPERSON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. FURTHER, NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT, IN NO EVENT SHALL LIVEPERSON'S CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR RELATED TO THIS AGREEMENT, WHETHER BASED IN CONTRACT, TORT (INCLUDING WITHOUT LIMITATION NEGLIGENCE AND STRICT LIABILITY) BREACH OF WARRANTY OR OTHER LEGAL OR EQUITABLE THEORY, EXCEED THE TOTAL REFERRAL FEES PAYABLE TO YOU UNDER THIS AGREEMENT.

 

  

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11. Indemnification

 

You agree to defend, indemnify and hold harmless LivePerson and its employees, directors, representatives, agents, and affiliates (collectively, "Indemnified Parties"), against any and all claims, suits, actions, or other proceedings brought against LivePerson based on or arising from any claim resulting from your breach of the warranties and covenants in Section 9. You agree to pay any and all costs, damages, and expenses, including, but not limited to, reasonable attorneys' fees and costs awarded against or otherwise incurred by the Indemnified Party in connection with or arising from any such claim, suit, action, or proceeding.

 

12. Confidentiality

 

In connection with the activities contemplated by this Agreement, you may acquire confidential technical or business information of LivePerson which is not generally known to the public, including without limitation (i) proposals, ideas or research related to possible new products or services; (ii) financial statements and other financial information; (iii) any reporting information required by the Agreement; and (iv) the terms of this Agreement and the relationship between the parties (collectively, "Confidential Information"). You agree not to disclose the Confidential Information or use the Confidential Information for your own benefit or for the benefit of any third party. Your obligations in this Section shall not apply to any information that you can prove: (i) was in the public domain at or subsequent to the time it was communicated to you through no fault of yours; (ii) was rightfully in your possession free of any obligation of confidence owed to LivePerson at or subsequent to the time it was communicated to you by LivePerson; (iii) was in response to a valid order by a court or other governmental body or was otherwise required by law. Upon the termination or expiration of this Agreement, you shall return upon LivePerson's request or otherwise destroy all Confidential Information of LivePerson in your possession.

 

13. Miscellaneous

 

	
  

	
a.

	
Entire Agreement.

 

This Agreement constitutes and contains the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements. This Agreement may not be amended except in writing signed by the parties. Each party acknowledges and agrees that the other has not made any representations, warranties or agreements of any kind, except as expressly set forth herein. All exhibits attached to this Agreement are incorporated hereby and shall be treated as if set forth herein.

 

	
  

	
b.

	
Relationship of Parties.

 

You understand that all rights you have received hereunder from LivePerson are non-exclusive. The parties shall be deemed to be independent parties with respect to the subject matter of this Agreement, and nothing contained in this Agreement shall be deemed or construed in any manner as creating any partnership, joint venture, employment, contractor, agency, fiduciary, or other similar relationship. You shall be solely responsible for all taxes due on Referral Fees or other payments paid to you under this Agreement.

 

	
  

	
c.

	
Assignment.

 

You may not assign your rights or obligations under this Agreement to any party.

 

	
  

	
d.

	
Applicable Law.

 

This Agreement shall be governed by and interpreted in accordance with the laws of the State of New York without regard to the conflicts of laws, rules and principles thereof.

 

	
  

	
e.

	
Severability.

 

If any provision of this Agreement is held to be invalid or unenforceable, that provision shall be eliminated or limited to the minimum extent necessary such that the intent of the parties is effectuated, and the remainder of this agreement shall have full force and effect.

 

	
  

	
f.

	
Survival.

 

Sections 6 and 8-13 shall survive termination of this Agreement.

 

	
  

	
g.

	
Notices.

 

Any notice required under this Agreement may be given by email, fax or written letter to the number or address you provide.

 

  

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14. General Conditions

 

LivePerson reserves the right, at its full discretion, to disqualify any individual it suspects of undermining or manipulating the registration and/or qualifying process, the operation of the Affiliate Program by attempting to circumvent the referral fee schedule or artificially increasing your fees or by referring low-value New Customers or by other fraudulent methods or results, or to be acting in violation of this Agreement. LivePerson may, at its sole discretion, cancel the Affiliate Program. In the event of your non-compliance with any requirement stated herein, or to the extent that you are referring low-value New Customers, LivePerson may withhold or reduce any payments due to you until resolution of all disputes.

 

YOU HAVE READ THIS AGREEMENT CAREFULLY AND UNDERSTAND, HAVE HAD THE OPPORTUNITY TO CONSULT WITH COUNSEL AND ACCEPT THE OBLIGATIONS, WHICH IT IMPOSES UPON YOU WITHOUT RESERVATION. YOU HAVE ALSO TAKEN INTO ACCOUNT THE LIMITATION OF LIABILITY AND WARRANTY DISCLAIMER PROVISIONS OF THIS AGREEMENT PRIOR TO ACCEPTING THIS AGREEMENT. NO PROMISES OR REPRESENTATIONS HAVE BEEN MADE TO YOU TO INDUCE YOU TO SIGN THIS AGREEMENT. YOU AGREE TO THE TERMS OF THIS AGREEMENT VOLUNTARILY AND FREELY.

 

Exhibit A - Definitions

 

As used in this Agreement, the terms set forth below shall have the following meanings:

 

	
  

	
1.

	
"Expert"

 

means an individual registered as an expert through the LivePerson service.

 

	
  

	
2.

	
"LivePerson Marks"

 

means the trademarks, trade names, service marks and logos of LivePerson that may be made available to you hereunder.

 

	
  

	
3.

	
"Member"

 

means a user of the LivePerson Site who has completed LivePerson's registration process in order to use the LivePerson Service.

 

	
  

	
4.

	
"LivePerson Service"

 

means a personal information exchange service where Members receive personalized advice and answers to their questions from Experts either in real-time or through asynchronous means, either free or for a fee.

 

	
  

	
5.

	
"Placements"

 

means (i) graphical links, text links, logos and other promotions that are offered by LivePerson now or in the future that link directly from the Affiliate's Web Site to the LivePerson Site and (ii) other email and other promotions that are offered by you now or in the future and link directly to the LivePerson Site.

 

	
  

	
6.

	
"Net Revenues"

 

means actual collections from the LivePerson Service given to New Customers who initially enter the LivePerson Site directly from Placements on Affiliate's Web Site.

 

	
  

	
7.

	
"New Customer"

 

means a user that registers as a Member for the first time within 60 days of the user's visit to the LivePerson Site, who is over 18 years old, enters a valid credit card or valid PayPal account details, and sends at least one paid email or engages in at least one live paid session with an Expert through the LivePerson Site. A New Customer may not have any other accounts registered on LivePerson under a different name, email address, or phone number.

 

	
  

	
8.

	
"Referral Fee"

 

means fees paid to you for each New Customer who comes to the LivePerson Site by way of a Placement on the Affiliate's Web Site who is not already a Member.

 

Last Updated: August 5, 2011

 

7fs12012a1ex10iii_counseling.htm

Exhibit 10.3

 

Associates Program Operating Agreement

 

Updated: July 1, 2012. (Current Associates: See what's changed)

 

This Associates Program Operating Agreement (“Operating Agreement”) contains the terms and conditions that govern your participation in the Amazon Services LLC Associates Program (the “Program”). “We,” “us,” or “our” means Amazon Services LLC or any of its affiliate companies (excluding those that sell retail products), as the case may be. “You” or “your” means the applicant. A “site” means a website. “Amazon Site” means the amazon.com site, the endless.com site, the amazonsupply.com site, or the myhabit.com site, as applicable. “Your site” means any site(s) and any software application(s) that you link to the Amazon Site.

 

BY CHECKING THE BOX INDICATING THAT YOU AGREE TO THE TERMS AND CONDITIONS OF THIS OPERATING AGREEMENT, OR BY CONTINUING TO PARTICIPATE IN THE PROGRAM FOLLOWING OUR POSTING OF A CHANGE NOTICE, REVISED OPERATING AGREEMENT, OR REVISED OPERATIONAL DOCUMENTATION ON THE AMAZON.COM SITE, YOU (A) AGREE TO BE BOUND BY THIS OPERATING AGREEMENT; (B) ACKNOWLEDGE AND AGREE THAT YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PARTICIPATING IN THE PROGRAM AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE, OR STATEMENT OTHER THAN AS EXPRESSLY SET FORTH IN THIS OPERATING AGREEMENT; AND (C) HEREBY REPRESENT AND WARRANT THAT YOU ARE LAWFULLY ABLE TO ENTER INTO CONTRACTS (E.G., YOU ARE NOT A MINOR) AND THAT YOU ARE AND WILL REMAIN IN COMPLIANCE WITH THIS OPERATING AGREEMENT, INCLUDING THEASSOCIATES PROGRAM PARTICIPATION REQUIREMENTS. IN ADDITION, IF THIS OPERATING AGREEMENT IS BEING AGREED TO BY A COMPANY OR OTHER LEGAL ENTITY, THEN THE PERSON AGREEING TO THIS OPERATING AGREEMENT ON BEHALF OF THAT COMPANY OR ENTITY HEREBY REPRESENTS AND WARRANTS THAT HE OR SHE IS AUTHORIZED AND LAWFULLY ABLE TO BIND THAT COMPANY OR ENTITY TO THIS OPERATING AGREEMENT.

 

1. Description of the Program

 

The purpose of the Program is to permit you to advertise Products on your site and to earn advertising fees for Qualifying Purchases (defined in Section 7) made by your end users. A “Product” is any item sold on the Amazon Site, other than any product that is listed on this page (collectively, “Excluded Products”). Product may also include certain services, if any, expressly included on the Associates Program Advertising Fee Schedule. In order to facilitate your advertisement of Products, we may make available to you data, images, text, link formats, widgets, links, and other linking tools, and other information in connection with the Program ("Content"). Content specifically excludes any data, images, text, or other information or content relating to products offered on any site other than the Amazon Site.

 

2. Enrollment

 

To begin the enrollment process, you must submit a complete and accurate Program application. You must identify your site in your application. We will evaluate your application and notify you of its acceptance or rejection. We may reject your application if we determine that your site is unsuitable. Unsuitable sites include those that:

 

(a) promote or contain sexually explicit materials;

 

(b) promote violence or contain violent materials;

 

(c) promote or contain libelous or defamatory materials;

 

(d) promote discrimination, or employ discriminatory practices, based on race, sex, religion, nationality, disability, sexual orientation, or age;

 

(e) promote or undertake illegal activities;

 

(f) include any trademark of Amazon or its affiliates, or a variant or misspelling of a trademark of Amazon or its affiliates, in any domain name, subdomain name, or in any username, group name, or other identifier on any social networking site (see the Trademark Guidelines for examples); or

 

(g) otherwise violate intellectual property rights.

 

  

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If we reject your application, you are welcome to reapply at any time. However, if we accept your application and we later determine that your site is unsuitable, we may terminate this Operating Agreement.

 

You will ensure that the information in your Program application and otherwise associated with your account, including your email address and other contact information and identification of your site, is at all times complete, accurate, and up-to-date. We may send notifications (if any), approvals (if any), and other communications relating to the Program and this Operating Agreement to the email address then-currently associated with your Program account. You will be deemed to have received all notifications, approvals, and other communications sent to that email address, even if the email address associated with your account is no longer current.

 

In addition, if at any time following your enrollment in the Program you become a resident of Arkansas, Colorado, Illinois, North Carolina, Rhode Island, or Connecticut, you will become ineligible to participate in the Program, and this Operating Agreement will automatically terminate, on the date you establish residency in that state. In addition, you must promptly notify us in writing of your Arkansas, Colorado, Illinois, North Carolina, Rhode Island, or Connecticut residency, which you may do via the Contact Associates Customer Service form available here.

 

3. Links on Your Site

 

After you have been notified that you have been accepted into the Program, you may display Special Links on your site. “Special Links” are links to the Amazon Site that you place on your site in accordance with this Operating Agreement, that properly utilize the special “tagged” link formats we provide, and that comply with the Associates  Program Linking Requirements. Special Links permit accurate tracking, reporting, and accrual of advertising fees.

 

You may earn advertising fees only as described in Section 7 and only with respect to activity on the Amazon Site occurring directly through Special Links. We will have no obligation to pay you advertising fees if you fail to properly format the links on your site to the Amazon Site as Special Links, including to the extent that such failure may result in any reduction of advertising fee amounts that would otherwise be paid to you under this Operating Agreement.

 

4. Program Requirements

 

By participating in the Program, you agree that you will comply with the Associates Program Participation  Requirements and all pages, schedules, policies, guidelines, and other documents and materials referenced in this Operating Agreement (collectively, “Operational Documentation”).

 

You will provide us with any information that we request to verify your compliance with this Operating Agreement or any Operational Documentation. In addition to any other rights or remedies available to us, we may terminate this Operating Agreement, withhold (and you agree you are not eligible for) any advertising fees payable to you under this Operating Agreement, or both, if we determine that you or other persons that we determine are affiliated with you or acting in concert with you (whether in respect to any existing or previously terminated Associates account:

 

	
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have not complied with any requirement or restriction described in the Associates Program Participation  Requirements page or any other Operational Documentation or have otherwise violated this Operating Agreement;

 

	
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have violated the Product Advertising API License Agreement  (“License Agreement”); or

 

	
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have violated any requirement or restriction described in the applicable agreements governing participation in any other Associates Program offering provided by any of our affiliates (e.g., the Amazon EU Associates Programme, the Amazon.ca Associates Program, the Amazon.cn Associates Program, and the Amazon.co.jp Associates Program.

 

In addition, you hereby consent to us:

 

	
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sending you emails relating to the Program from time to time;

 

	
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monitoring, recording, using, and disclosing information about your site and visitors to your site that we obtain in connection with your display of Special Links (e.g., that a particular Amazon customer clicked through a Special Link from your site before buying a Product on the Amazon Site) in accordance with the Amazon.com Privacy Notice; and

 

  

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monitoring, crawling, and otherwise investigating your site to verify compliance with this Operating Agreement and the Operational Documentation.

 

5. Responsibility for Your Site

 

You will be solely responsible for your site, including its development, operation, and maintenance and all materials that appear on or within it. For example, you will be solely responsible for:

 

	
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the technical operation of your site and all related equipment;

 

	
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displaying Special Links and Content on your site in compliance with this Operating Agreement and the Operational Documentation and any agreement between you and any other person or entity (including any restrictions or requirements placed on you by any person or entity that hosts your site);

 

	
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creating and posting, and ensuring the accuracy, completeness, and appropriateness of, materials posted on your site (including all Product descriptions and other Product-related materials and any information you include within or associate with Special Links);

 

	
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using the Content, your site, and the materials on or within your site in a manner that does not infringe, violate, or misappropriate any of our rights or those of any other person or entity (including copyrights, trademarks, privacy, publicity or other intellectual property or proprietary rights);

 

	
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disclosing on your site accurately and adequately, either through a privacy policy or otherwise, how you collect, use, store, and disclose data collected from visitors, including, where applicable, that third parties (including us and other advertisers) may serve content and advertisements, collect information directly from visitors, and place or recognize cookies on visitors’ browsers; and

 

	
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any use that you make of the Content and the Amazon Marks, whether or not permitted under this Operating Agreement.

 

We will have no liability for these matters or for any of your end users’ claims relating to these matters, and you agree to defend, indemnify, and hold us, our affiliates and licensors, and our and their respective employees, officers, directors, and representatives, harmless from and against all claims, damages, losses, liabilities, costs, and expenses (including attorneys’ fees) relating to (a) your site or any materials that appear on your site, including the combination of your site or those materials with other applications, content, or processes; (b) the use, development, design, manufacture, production, advertising, promotion, or marketing of your site or any materials that appear on or within your site, and all other matters described in this Section 5; (c) your use of any Content, whether or not such use is authorized by or violates this Operating Agreement, any Operational Documentation, or applicable law; (d) your violation of any term or condition of this Operating Agreement or any Operational Documentation; or (e) your or your employees' negligence or willful misconduct.

 

6. Order Processing

 

We will process Product orders placed by customers who follow Special Links from your site to the Amazon Site. We reserve the right to reject orders that do not comply with any requirements on the Amazon Site, as they may be updated from time to time. We will track Qualifying Purchases (defined in Section 7) for reporting and advertising fee accrual purposes and will make available to you reports summarizing those Qualifying Purchases.

 

7. Advertising Fees

 

We will pay you advertising fees on Qualifying Purchases in accordance with Section 8 and the Associates Program Advertising Fee Schedule. Subject to the exclusions set forth below, a “Qualifying Purchase” occurs when (a) a customer clicks through a Special Link on your site to the Amazon Site; (b) during a single Session that customer either (i) adds a Product to his or her shopping cart and places the order for that Product no later than 89 days following the customer’s initial click-through, (ii) purchases a Product via our 1-Click feature, or (iii) streams or downloads a Product from the Amazon Site if the Product is a Digital Product; and (c) the Product is shipped to or streamed or downloaded by, and paid for by, the customer.

 

A "Session" begins when a customer clicks through a Special Link on your site to the Amazon Site and ends upon the first to occur of the following: (x) 24 hours (except in the case of Special Links to the myhabit.com site, in which case 30 days) elapses from that click; (y) the customer places an order for a Product that is not a Digital Product; or (z) the customer follows a Special Link to the Amazon Site that is not your Special Link.

 

  

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A “Digital Product” is a Product sold under the name “Amazon MP3,” “Amazon Shorts,” “eDocs,” “Amazon Instant Video,” “Amazon Software Downloads,” “Game Downloads,” and “Kindle Books,” “Kindle Newspapers,” “Kindle Blogs,” “Kindle Newsfeeds,” or “Kindle Magazines.”

 

Qualifying Purchases exclude, and we will not pay advertising fees on any of, the following:

 

	
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any Product that, after expiration of the applicable Session, is added to a customer’s Shopping Cart, is purchased by a customer via our 1-Click feature, or is streamed or downloaded by a customer, even if the customer previously followed a Special Link from your site to the Amazon Site;

 

	
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any Product purchase that is not correctly tracked or reported because the links from your site to the Amazon Site are not properly formatted;

 

	
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any Product purchased through a Special Link by you or on your behalf, including Products you purchase through Special Links for yourself, friends, relatives, or associates (e.g., personal orders, orders for your own use, and orders placed by you for or on behalf of any other person or entity);

 

	
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any Product purchased for resale or commercial use of any kind;

 

	
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any Product purchased after termination of this Operating Agreement;

 

	
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any Product order that is canceled or returned; and

 

	
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any Product purchased by a customer who is referred to the Amazon Site through any of the following:

 

	
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a Prohibited Paid Search Placement; or

 

	
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a link to the Amazon Site, including a Redirecting Link, that is generated or displayed on a Search Engine in response to a general Internet search query or keyword (i.e., in natural, free, organic, or unpaid search results), whether those links appear through your submission of data to that site or otherwise.

 

“Prohibited Paid Search Placement” means an advertisement that you purchased through bidding on keywords, search terms, or other identifiers (including Proprietary Terms) or other participation in keyword auctions. “Proprietary Term” means keywords, search terms, or other identifiers that include the word “amazon,” “endless,” “Kindle,” “myhabit,” or “Javari,” or any other trademark of Amazon or its affiliates ( see a non-exhaustive list ofour  trademarks), or variations or misspellings of any of those words (e.g., “ammazon,” “amaozn,” “endlss,” “enldess,” “kindel,” and “javary”). “Redirecting Link” means a link that sends users indirectly to the Amazon Site via an intermediate site or webpage and without requiring the user to click on a link or take some other affirmative action on that intermediate site or webpage. “Search Engine” means Google, Yahoo, Bing, or any other search engine, portal, sponsored advertising service, or other search or referral service, or any site that participates in any of their respective networks.

 

8. Advertising Fee Payment

 

We will pay you advertising fees on a monthly basis for Qualifying Purchases shipped, streamed, or downloaded (as applicable) in a given month, subject to any applicable withholding or deduction described below. We will pay you approximately 60 days following the end of each calendar month using the payment method you choose from the following available options. If you have not selected one of the payment methods below, we will withhold any unpaid accrued advertising fees until you have done so.

 

(a) Payment by Direct Deposit. If you select payment by direct deposit, we will directly deposit the advertising fees you earn into the bank account you designate, but may accrue and withhold advertising fees until the total amount due to you is at least $10. If you select this method of payment, you must provide us with the name of your bank, the bank account type, the 9-digit routing number/ABA number, the account number, and the name of the primary account holder as it appears on the account. If you have chosen payment by direct deposit and you do not provide this information, or it is not valid (e.g., the account has been closed or changed) or the payment is otherwise rejected by your bank, then you will instead receive payment by check and be subject to the processing fees described below until you provide valid account information.

 

(b) Payment by Amazon.com Gift Card. If you select payment by amazon.com gift card, we will send you a gift card in the amount of the advertising fees you earn, redeemable for products on amazon.com, but we may accrue and withhold advertising fees until the total amount due to you is at least $10. All amazon.com gift cards will be subject to our then-current standard gift card terms and conditions.

 

(c) Payment by Check. If you select payment by check, we will send you a check in the amount of the advertising fees you earn, but we may accrue and withhold advertising fees until the total amount due to you is at least $100.

 

  

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We will deduct a processing fee in the amount of $15 from the advertising fees payable to you for each check we send to you.

 

If you have not earned any advertising fees in the 3 years prior to any given calendar month, then on the first day of that calendar month we may charge you an account maintenance fee that will be deducted from your unpaid accrued advertising fees. That account maintenance fee will be the lesser of $10 or the amount of unpaid accrued advertising fees in your account. Further, any unpaid accrued advertising fees in your account may be subject to escheatment under state law. We may be obligated by law to obtain tax information from you if you are a U.S. citizen, U.S. resident, or U.S. corporation, or if your business is otherwise taxable in the U.S. If we request tax information from you and you do not provide it to us, we may (in addition to any other rights or remedies available to us) withhold your advertising fees until you provide this information or otherwise satisfy us that you are not a person from whom we are required to obtain tax information.

 

9. Policies and Pricing

 

Customers who buy products through this Program are our customers with respect to all activities they undertake in connection with the Amazon Site. Accordingly, as between you and us, all pricing, terms of sale, rules, policies, and operating procedures concerning customer orders, customer service, and product sales set forth on the Amazon Site will apply to those customers, and we may change them at any time.

 

10. Identifying Yourself as an Associate

 

You will not issue any press release or make any other public communication with respect to this Operating Agreement, your use of the Content, or your participation in the Program. You will not misrepresent or embellish the relationship between us and you (including by expressing or implying that we support, sponsor, endorse, or contribute to any charity or other cause), or express or imply any relationship or affiliation between us and you or any other person or entity except as expressly permitted by this Operating Agreement. You must, however, clearly state the following on your site: “[Insert your name] is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to [insert the applicable site name (amazon.com, endless.com, amazonsupply.com, or myhabit.com)].”

 

11. Limited License

 

Subject to the terms of this Operating Agreement and solely for the limited purposes of advertising Products on, and directing end users to, the Amazon Site in connection with the Program, we hereby grant you a limited, revocable, non-transferable, non-sublicensable, non-exclusive, royalty-free license to (a) copy and display the Content solely on your site; and (b) use only those of our trademarks and logos that we may make available to you as part of Content (those trademarks and logos, collectively, “Amazon Marks”) solely on your site and in accordance with the Associates Program Trademark Guidelines.

 

The license set forth in this Section 11 will immediately and automatically terminate if at any time you do not timely comply with any obligation under this Operating Agreement or any Operational Documentation, or otherwise upon termination of this Operating Agreement. In addition, we may terminate the license set forth in this Section 11 in whole or in part upon written notice to you. You will promptly remove from your site and delete or otherwise destroy all of the Content and Amazon Marks with respect to which the license set forth in this Section 11 is terminated or as we may otherwise request from time to time.

 

12. Reservation of Rights; Submissions

 

Other than the limited licenses expressly set forth in Section 11, we reserve all right, title and interest (including all intellectual property and proprietary rights) in and to, and you do not, by virtue of this Operating Agreement or otherwise, acquire any ownership interest or rights in or to, the Program, Special Links, link formats, Content, any domain name owned or operated by us or our affiliates, Operational Documentation, our and our affiliates’ trademarks and logos (including the Amazon Marks), and any other intellectual property and technology that we provide or use in connection with the Program. If you provide us or any of our affiliates with suggestions, reviews, modifications, data, images, text, or other information or content about a product or in connection with this Operating Agreement, any Content, or your participation in the Program, or if you modify any Content in any way, (collectively, “Your Submission”), you hereby irrevocably assign to us all right, title, and interest in and to Your Submission and grant us (even if you have designated Your Submission as confidential) a perpetual, paid-up royalty-free, nonexclusive, worldwide, irrevocable, freely transferable right and license to (a) use, reproduce, perform, display, and distribute Your Submission in any manner; (b) adapt, modify, re-format, and create derivative works of Your Submission for any purpose; (c) use and publish your name in the form of a credit in conjunction with Your Submission (however, we will not have any obligation to do so); and (d) sublicense the foregoing rights to any other person or entity. Additionally, you hereby warrant that: (y) Your Submission is your original work, or you obtained Your Submission in a lawful manner; and (z) our and our sublicensees’ exercise of rights under the license above will not violate any person’s or entity’s rights, including any copyright rights. You agree to provide us such assistance as we may require to document, perfect, or maintain our rights in and to Your Submission.

 

  

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13. Compliance with Laws

 

In connection with your participation in the Program you will comply with all applicable laws, ordinances, rules, regulations, orders, licenses, permits, judgments, decisions, and other requirements of any governmental authority that has jurisdiction over you, including laws (federal, state, or otherwise) that govern marketing email (e.g., the CAN-SPAM Act of 2003).

 

14. Term and Termination

 

The term of this Operating Agreement will begin upon our acceptance of your Program application and will end when terminated by either you or us. Either you or we may terminate this Operating Agreement at any time, with or without cause, by giving the other party written notice of termination. Upon any termination of this Operating Agreement, any and all licenses you have with respect to Content will automatically terminate and you will immediately stop using the Content and Amazon Marks and promptly remove from your site and delete or otherwise destroy all links to the Amazon Site, all Amazon Marks, all other Content, and any other materials provided or made available by or on behalf of us to you under this Operating Agreement or otherwise in connection with the Program. We may withhold accrued unpaid advertising fees for a reasonable period of time following termination to ensure that the correct amount is paid (e.g., to account for any cancelations or returns). Upon any termination of this Operating Agreement, all rights and obligations of the parties will be extinguished, except that the rights and obligations of the parties under Sections 5, 9, 10, 12, 13, 14, 16, 17, 18, 19, and 20, together with any accrued but unpaid payment obligations of us under this Operating Agreement, will survive the termination of this Operating Agreement. No termination of this Operating Agreement will relieve either party for any liability for any breach of, or liability accruing under, this Operating Agreement prior to termination.

 

15. Modification

 

We may modify any of the terms and conditions contained in this Operating Agreement (and any Operational Documentation) at any time and in our sole discretion by posting a change notice, revised agreement, or revised Operational Documentation on the amazon.com site. Modifications may include, for example, changes to the Associates Program Advertising Fee Schedule, Associates Program Participation Requirements, payment procedures, and other Program requirements. IF ANY MODIFICATION IS UNACCEPTABLE TO YOU, YOUR ONLY RECOURSE IS TO TERMINATE THIS OPERATING AGREEMENT. YOUR CONTINUED PARTICIPATION IN THE PROGRAM FOLLOWING OUR POSTING OF A CHANGE NOTICE, REVISED OPERATING AGREEMENT, OR REVISED OPERATIONAL DOCUMENTATION ON THE AMAZON.COM SITE WILL CONSTITUTE YOUR BINDING ACCEPTANCE OF THE CHANGE.

 

16. Relationship of Parties

 

You and we are independent contractors, and nothing in this Operating Agreement or the Operational Documentation will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between you and us or our respective affiliates. You will have no authority to make or accept any offers or representations on our or our affiliates’ behalf. You will not make any statement, whether on your site or otherwise, that contradicts or may contradict anything in this section. If you authorize, assist, encourage, or facilitate another person or entity to take any action related to the subject matter of this Operating Agreement, you will be deemed to have taken the action yourself.

 

17. Limitation of Liability

 

WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING ANY LOSS OF REVENUE, PROFITS, GOODWILL, USE, OR DATA) ARISING IN CONNECTION WITH THIS OPERATING AGREEMENT, THE PROGRAM, OPERATIONAL DOCUMENTATION, THE AMAZON SITE, OR THE SERVICE OFFERINGS (DEFINED BELOW), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF THOSE DAMAGES. FURTHER, OUR AGGREGATE LIABILITY ARISING IN CONNECTION WITH THIS OPERATING AGREEMENT, THE PROGRAM, THE AMAZON SITE, AND THE SERVICE OFFERINGS WILL NOT EXCEED THE TOTAL ADVERTISING FEES PAID OR PAYABLE TO YOU UNDER THIS OPERATING AGREEMENT IN THE TWELVE MONTHS IMMEDIATELY PRECEDING THE DATE ON WHICH THE EVENT GIVING RISE TO THE MOST RECENT CLAIM OF LIABILITY OCCURRED.

 

  

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18. Disclaimers

 

THE PROGRAM, THE AMAZON SITE, ANY PRODUCTS AND SERVICES OFFERED ON THE AMAZON SITE, ANY SPECIAL LINKS, LINK FORMATS, OPERATIONAL DOCUMENTATION, CONTENT, AMAZON.COM DOMAIN NAME, ENDLESS.COM DOMAIN NAME, AMAZONSUPPLY.COM DOMAIN NAME, MYHABIT.COM DOMAIN NAME OUR AND OUR AFFILIATES’ TRADEMARKS AND LOGOS (INCLUDING THE AMAZON MARKS), AND ALL TECHNOLOGY, SOFTWARE, FUNCTIONS, MATERIALS, DATA, IMAGES, TEXT, AND OTHER INFORMATION AND CONTENT PROVIDED OR USED BY OR ON BEHALF OF US OR OUR AFFILIATES OR LICENSORS IN CONNECTION WITH THE PROGRAM (COLLECTIVELY THE 'SERVICE OFFERINGS') ARE PROVIDED 'AS IS.' NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS MAKE ANY REPRESENTATION OR WARRANTY OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE WITH RESPECT TO THE SERVICE OFFERINGS. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, WE AND OUR AFFILIATES AND LICENSORS DISCLAIM ALL WARRANTIES WITH RESPECT TO THE SERVICE OFFERINGS, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING, PERFORMANCE, OR TRADE USAGE. WE MAY DISCONTINUE ANY SERVICE OFFERING, OR MAY CHANGE THE NATURE, FEATURES, FUNCTIONS, SCOPE, OR OPERATION OF ANY SERVICE OFFERING, AT ANY TIME AND FROM TIME TO TIME. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WARRANT THAT THE SERVICE OFFERINGS WILL CONTINUE TO BE PROVIDED, WILL FUNCTION AS DESCRIBED, CONSISTENTLY OR IN ANY PARTICULAR MANNER, OR WILL BE UNINTERRUPTED, ACCURATE, ERROR FREE, OR FREE OF HARMFUL COMPONENTS. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE RESPONSIBLE FOR (A) ANY ERRORS, INACCURACIES, OR SERVICE INTERRUPTIONS, INCLUDING POWER OUTAGES OR SYSTEM FAILURES; OR (B) ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF, OR DELETION, DESTRUCTION, DAMAGE, OR LOSS OF, YOUR SITE OR ANY DATA, IMAGES, TEXT, OR OTHER INFORMATION OR CONTENT. NO ADVICE OR INFORMATION OBTAINED BY YOU FROM US OR FROM ANY OTHER PERSON OR ENTITY OR THROUGH THE PROGRAM, CONTENT, OPERATIONAL DOCUMENTATION, THE AMAZON SITE, OR THE AFFILIATE-PROGRAM.AMAZON.COM SITE WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS OPERATING AGREEMENT. FURTHER, NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE RESPONSIBLE FOR ANY COMPENSATION, REIMBURSEMENT, OR DAMAGES ARISING IN CONNECTION WITH (X) ANY LOSS OF PROSPECTIVE PROFITS OR REVENUE, ANTICIPATED SALES, GOODWILL, OR OTHER BENEFITS, (Y) ANY INVESTMENTS, EXPENDITURES, OR COMMITMENTS BY YOU IN CONNECTION WITH THIS OPERATING AGREEMENT OR YOUR PARTICIPATION IN THE PROGRAM, OR (Z) ANY TERMINATION OF THIS OPERATING AGREEMENT OR YOUR PARTICIPATION IN THE PROGRAM.

 

19. Disputes

 

Any dispute relating in any way to the Program or this Operating Agreement will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law and the laws of the state of Washington, without regard to principles of conflict of laws, will govern this Operating Agreement and any dispute of any sort that might arise between you and us.

 

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of this Operating Agreement as a court would.

 

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent, Corporation Service Company, 300 Deschutes Way SW, Suite 304, Tumwater, WA 98051. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules, including the AAA’s Supplementary Procedures for Consumer-Related Disputes. The AAA’s rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA’s rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location.

 

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

 

Notwithstanding anything to the contrary in this Operating Agreement, we may seek injunctive or other relief in any state, federal, or national court of competent jurisdiction for any actual or alleged infringement of our or any other person or entity’s intellectual property or proprietary rights. You further acknowledge and agree that our rights in the Content are of a special, unique, extraordinary character, giving them peculiar value, the loss of which cannot be readily estimated or adequately compensated for in monetary damages.

 

  

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20. Miscellaneous

 

You acknowledge and agree that we and our affiliates may at any time (directly or indirectly) solicit customer referrals on terms that may differ from those contained in this Operating Agreement or operate sites that are similar to or compete with your site. You may not assign this Operating Agreement, by operation of law or otherwise, without our express prior written approval. Subject to that restriction, this Operating Agreement will be binding on, inure to the benefit of, and be enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Operating Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Operating Agreement. In the event of any conflict between this Operating Agreement and the Operational Documentation, the Associates Program Excluded Products page will control over this Operating Agreement, which will control over the remainder of the Operational Documentation. If you are enrolled to use the Product Advertising API and in the event of any conflict between this Operating Agreement and the License Agreement, this Operating Agreement will control except that the License Agreement will control with respect to your use of the Product Advertising API, Data Feed, and Product Advertising Content (each as defined in the License Agreement). Whenever used in this Operating Agreement, the terms “include(s),” “including,” “e.g.,” and “for example” mean, respectively, “include(s), without limitation,” “including, without limitation,” “e.g., without limitation,” and “for example, without limitation.” Any determinations or updates that may be made by us, any actions that may be taken by us, and any approvals that may be given by us under this Operating Agreement, may be made, taken, or given in our sole discretion.

 

 

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