Document:

EX-10.271

  Exhibit10.27K

  THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

   

  TENTH AMENDMENT

  TO THE 

  CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

  BETWEEN

  csg SYSTEMS, INC.

  AND

  COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

   

  This TENTH AMENDMENT (this “Tenth Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the “Tenth Amendment Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #4131273) with an effective date of January 1, 2020 (the “Agreement”) and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Tenth Amendment. If the terms and conditions set forth in this Tenth Amendment conflict with the Agreement, the terms and conditions of this Tenth Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Tenth Amendment shall have the meaning set forth in the Agreement. Upon execution of this Tenth Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Tenth Amendment. Except as amended by this Tenth Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect.

   

  CSG and Customer agree to the following:

   

  1.Customer and CSG are entering into that certain Statement of Work (CSG document no. [*****]) whereby CSG created a solution to support [***** *** **** ***** (the “***** **** *** ***** *** ****]”).  Customer requests that CSG support and maintain the [***** **** *** ***** *** ****], and the Parties wish to amend the Agreement to incorporate the fees, terms and conditions of such support and maintenance. 

   

  Therefore, as of the Tenth Amendment Effective Date, Schedule F, “Fees,” section entitled “IV. Ancillary Products and Services,” subsection A entitled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” is amended to add a new subsection 14. “[***** **** *** ***** *** ****]” as follows: 

   

  			
	Description of Item/Unit of Measure
	Frequency
	Fee

	14.[***** **** *** ***** *** ****] 

	 
	 

	A.[**************] Services (Note 1)

	[*** *******]
	[*****] 

	B.[*********** *** *******] Fee (Note 2) (Note 3)

	[********]
	$[*********]

  Note 1: [************** Services and the ***** *******] Fees are prescribed in that certain Statement of Work effective [**** **, 2021 (“SOW *************]”).

  Note 2:  After the [****** ***** has been *********, ****** *** ******** **** **********], CSG shall invoice Customer, consistent with the terms and conditions of the Agreement, [** ******* *********** *** *******] Fee.  Customer will continue to [** ******** the *********** *** ******* Fee on ** ****** basis ***********] with the Agreement; provided, if prior to the expiration of the Agreement, Customer implements [* **** **** solution to support ***** *** ****] in the production environment that eliminates the need for CSG to [*** *** ***** **** *** ***** *** ****] (for purposes of this Note 2, the “[********* ***/*** ********]”), CSG will no longer [******* Customer the *********** *** *******] Fee on and after [*** ***** ** *** ****, that the (a) ********* ***/*** ******** ** *********** and (b) ***** **** *** ***** *** ****] is not utilized (the “[********** ****]”).  Specifically, CSG will provide Customer [* ****** against the *********** *** Support Fee received by CSG for a given ****], such fee to be prorated to the [**** *** ** *** ***** in which the ********** ****] occurs. CSG shall provide Customer any [********** ****** on the **** ****** ******* that is *****-**** (**) days after the ********** ****].  By way of example, if the [*********** *** ******* Fee applies ******* * through ******** ** of a ***** ****, and the ********** **** occurs on ***** ****]  of such year, CSG shall provide Customer [* ****** of ***** (*) ****** of the *********** *** *******] Fee previously charged and paid.

  Note 3: Maintenance and Support includes any minor updates to the solution because of release changes, as well as resolution of any possible problems with the [******* ***** ** *****].

   

  

  Exhibit10.27K

   

  IN WITNESS WHEREOF the parties hereto have caused this Tenth Amendment to be executed by their duly authorized representatives. 

   

  		
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)
 
	CSG SYSTEMS, INC. (“CSG”)

	 
By:  /s/ Jeur Abeln
	 
By:  /s/ Gregory L. Cannon

	 
Name: Jeur Abeln
	 
Name:  Gregory L. Cannon

	 
Title:  SVP Procurement
	 
Title:  SVP, General Counsel & Secretary

	 
Date:  _05-Oct-21
	 
Date:  Sep 15, 2021EX-10.272

  Exhibit 10.27L

   

  THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

   

  ELEVENTH AMENDMENT

  TO THE 

  CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

  BETWEEN

  csg SYSTEMS, INC.

  AND

  COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

   

  This ELEVENTH AMENDMENT (this “Eleventh Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The effective date of this amendment is the date last signed below (the “Eleventh Amendment Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #4131273) with an effective date of January 1, 2020 (the “Agreement”) and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Eleventh Amendment. If the terms and conditions set forth in this Eleventh Amendment conflict with the Agreement, the terms and conditions of this Eleventh Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Eleventh Amendment shall have the meaning set forth in the Agreement. Upon execution of this Eleventh Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Eleventh Amendment. Except as amended by this Eleventh Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect.

   

  CSG and Customer agree to the following:

   

  1.Customer and CSG are entering that certain Statement of Work (CSG document no. [*****]) whereby CSG added [****** **** ** (“***]”) functionality to improve security to [****] user (the “[**** ***]”).  Customer requests that CSG support and maintain the [**** ***], and the Parties wish to amend the Agreement to incorporate the fees, terms and conditions of such support and maintenance. 

   

  Therefore, as of the Eleventh Amendment Effective Date, Schedule F, “Fees,” section entitled “IV. Ancillary Products and Services,” subsection A entitled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” is amended to add a new subsection 15. “[**** ****** **** ** (“***]”)” as follows: 

   

  			
	Description of Item/Unit of Measure
	Frequency
	Fee

	15.[**** ****** **** ** (***]) 

	 
	 

	A.[**************] Services (Note 1)

	[*** *******]
	[*****]

	B.[*********** *** *******] Fee (Note 2) (Note 3)

	[********]
	$[**********]

  Note 1: [**************] Services and the [*******] Fees are prescribed in that certain Statement of Work effective [********* **, 2021 (“SOW ***** *******]”).

  Note 2: CSG shall invoice Customer, consistent with the terms and conditions of the Agreement, an [******* *********** *** ******* Fee, the later of i) ******* *], 2022, or ii) [****** ********** ****] of the project.  On [******* *, 2022, Customer will continue to ** ****** the *********** *** ******* Fee on ** ****** basis ***********] with the Agreement.

  Note 3: [*********** *** ******* includes ****** *******, ******, *** ******, as well as ******** and *********** the data as it related to **** ****** **** **].

   

  IN WITNESS WHEREOF the parties hereto have caused this Eleventh Amendment to be executed by their duly authorized representatives. 

   

   

  		
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)
	CSG SYSTEMS, INC. (“CSG”)

	 
By: /s/ Jeur Abeln
	 
By:  /s/ Gregory L. Cannon

	 
Name: Jeur Abeln
	 
Name:  Gregory L. Cannon

	 
Title:  SVP Procurement
	 
Title:  SVP, General Counsel & Secretary

	 
Date:  18-Oct-21
	 
Date:  Oct 7, 2021EX-10.273

  Exhibit 10.27M

  THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

   

   

  TWELFTH AMENDMENT

  TO THE 

  CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

  BETWEEN

  csg SYSTEMS, INC.

  AND

  COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

   

  This TWELFTH AMENDMENT (this “Twelfth Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The effective date of this Amendment is the date last signed below (the “Twelfth Amendment Effective Date”).  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #4131273) with an effective date of January 1, 2020 (the “Agreement”) and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Twelfth Amendment. If the terms and conditions set forth in this Twelfth Amendment conflict with the Agreement, the terms and conditions of this Twelfth Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Twelfth Amendment shall have the meaning set forth in the Agreement. Upon execution of this Twelfth Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Twelfth Amendment. Except as amended by this Twelfth Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect.

   

  CSG and Customer agree to the following:

   

  1.Customer and CSG executed that certain Statement of Work (CSG document no. [***** *******]) whereby CSG agreed to create a [******** to support automated ******* **** and ******** ******** ***** ******** (the “******** ******** ********]”).  Customer requests that CSG support and maintain the [******** ******** ********], and the Parties wish to amend the Agreement to incorporate the fees, terms and conditions of such support and maintenance. 

   

  Therefore, as of the Twelfth Amendment Effective Date, Schedule F, “Fees,” section entitled “IV. Ancillary Products and Services,” subsection A entitled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” is amended to add a new subsection 12. “[******** ******** ********]” as follows: 

   

  			
	Description of Item/Unit of Measure
	Frequency
	Fee

	12.[******** ******** ********] 

	 
	 

	A.[**************] Services (Note 1)

	[*** *******]
	[*****]

	B.[******* *** ***********] Fees (Note 2) (Note 3)

	[******]
	$*********]

  Note 1: [**************] Services and the associated fees are set forth in that certain Statement of Work [******* (CSG document no. *****) (“SOW *****”) effective *** *], 2021. The solution delivered or to be delivered pursuant to SOW [*****] is referred to in this subsection 12 and associated Notes as the “[******** ******** ********]”.

  Note 2:   Support and maintenance includes any minor updates to the format of the [***** *****] because of release changes, as well as resolution of any possible problems with the [********, *************, or ****** of the ***** ****] as well as any changes to the [******** ********** ******** (***) ******* that could ***** how the ******** ******** ********] is executed.  All other updates (i.e., a new [**** ******]) are considered major updates and are outside the scope of this support and maintenance and will require the Parties mutual written agreement including, but not limited to, Customer requested changes to the [******** ******** ******** to accommodate a change in Customer’s ******** *****] or other Customer and/or third party systems.

  Note 3: The [******* *** ***********] Fees shall commence being invoiced by CSG and paid by Customer upon [*** ******** ** ***** ** (a) ********’* ********** ** ***** ******* ********** (***) ******* and ********’* ********** ** *** ******** ******** ********, (b) ****** (**) days **** *** ******** of the ******** ******** ******** ** *** *******] provided there are no [********** ******** (********/******** *) ********] with such deliverables, or (c) Customer’s use of the [******** ******** ******** in a ********** ***********].  Thereafter, such [****** ******* *** ***********] Fee shall be invoiced by CSG and paid 

   

   

  

  Exhibit 10.27M

  by Customer on [** ****** basis (********* **** *** ***** *********** **** of the ***** in which the ******* *** *********** Fees was ********* ********, as determined in accordance with the preceding sentence) for the ********* of the ****].

   

  2.	Customer and CSG executed that certain Letter of Authorization (CSG document no. [*****]) effective [***** **, 2021 (“LOA *****]”) whereby CSG agreed to create an integration to [******** ******** to ********’* ******* ****** **** (“***”) changes made by an **** *** ********* ******* (the “****** *********** **** *** ********]”).  As provided in LOA [*****, the ****** *********** **** *** ******** is subject to an ****** ********* fee for the support and maintenance of the ****** *********** **** *** ********].

   

  Therefore, as of the Twelfth Amendment Effective Date, Schedule F, “Fees,” section entitled “IV. Ancillary Products and Services,” subsection A entitled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services,” is amended to add a new subsection 13. “[****** *********** **** *** ********]” as follows: 

   

  			
	Description of Item/Unit of Measure
	Frequency
	Fee

	13.  [****** *********** **** *** ********]
	  
	 

	a)[**************] Services (Note 1)

	[*** *******]
	[*****]

	b)[******* *** ***********] Fee (Note 2) (Note 3)

	[******]
	$[*********]

  Note 1: [**************] Services and the associated fees are set forth in that certain Letter of Authorization (CSG document no. [*****) (“LOA *****”) effective ***** **], 2021.

  Note 2:  Support and maintenance includes any minor updates to the format of the [****] because of release changes, as well as resolution of any possible problems with the send or receive of the [****** **** via ****** **** ********].  All other updates are considered major updates (ie. a new [**** ******]) and are outside the scope of this support and maintenance and will require the Parties mutual written agreement including, but not limited to, Customer requested changes to the [****** *********** **** *** ******** to accommodate a change in ********’* ******* ****** ****] or other Customer and/or third party systems.  

  Note 3:  The [******* *** *********** Fee for ****** *********** with *** ******** is in the amount of $********* ********].  For clarification purposes, the [********* ******] fee in the amount of $[******** referenced in that certain LOA ***** entered into between the Parties is ** ****** **********].  The [******* *** *********** Fee ***** ** ******** **** CSG’s ********** of the Services described in LOA ***** (the “LOA ***** ********** ****”) and on ** ****** basis thereafter beginning with the ***** *********** **** of the *** ***** ********** ****].  The [***** ****** ******* *** ***********] Fee will be paid by Customer through the [********* ** **** ********** *******] (as such term is defined in that certain SOW titled “2021 Services [**********]” (CSG document no. [*******) ********* ******** **], 2020.  Thereafter, such [****** ******* *** ***********] Fee shall be invoiced by CSG and paid by Customer on [** ****** basis for the ********* of the ****].

   

   

  IN WITNESS WHEREOF the Parties hereto have caused this Twelfth Amendment to be executed by their duly authorized representatives. 

   

  		
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)
 
	CSG SYSTEMS, INC. (“CSG”)

	 
By:  /s/ Jeur Abeln
	 
By:  /s/ Gregory L. Cannon

	 
Name: Jeur Abeln
	 
Name:  Gregory L. Cannon

	 
Title:  SVP Procurement
	 
Title:  SVP, General Counsel & Secretary

	 
Date:  29-Oct-21
	 
Date:  Oct 15, 2021

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