Document:

csgs-ex1022w_138.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.22W

TWENTY-FOURTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This TWENTY-FOURTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and Customer agree to the following as of the Effective Date:

 

WHEREAS, CSG agreed to provide and Customer used CSG’s WFX Scheduling and WFX Resource Allocation Manager services; and

 

WHEREAS, Customer desires to utilize, and CSG agrees to provide, CSG’s WFX Scheduling and WFX Resource Allocation Manager services on an enterprise-wide basis pursuant to the terms of the Agreement.

 

NOW, THEREFORE, CSG and Customer agree to delete the pricing provided in Schedule F, Section IV. Ancillary Products and Services, Subsection I. titled “Ancillary services for Workforce Management,” and replace it as provided in this amendment which will provide for enterprise-wide pricing to Customer as follows:

 

	
1.
	
Schedule F, Section IV. Ancillary Products and Services, Subsection I. titled “Ancillary services for Workforce Management,” as added to the Agreement by the Ninth Amendment to the Agreement (CSG document number 2504963) shall be deleted in its entirety and replaced with the following:

 

	
 
	
I.
	
Ancillary services for Workforce Management

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.WFX Enterprise Interface
	
 
	
 

	
a)WFX Enterprise Interface Maintenance and Support Fee (Note 1)
	
 
	
 

	
§WFX Transaction Volume Tier (Note 2) (Note 3) (Note 4)
	
 
	
 

	
-* to ********* (******* WFX transactions)
	
*******
	
$****

	
-********* to ********* (******* WFX transactions)
	
*******
	
$**********

	
-********* to ********* (******* WFX transactions)
	
*******
	
$**********

	
-Greater than ********* (******* WFX transactions) – incremental for each additional ********* ******* WFX transaction volume
	
*******
	
$**********

	
2.WFX Scheduling and WFX Resource Allocation Manager 
	
 
	
 

	
a)WFX Scheduling Implementation Fee (based on FC(s)) (Note 5) (Note 6)
	
********
	
$*********

	
b)WFX Resource Allocation Manager Implementation Fee (based on FC(s) (Note 6)
	
***
	
******** **** *** ******** ********** *******

	
c)Monthly Service Fee For Xfinity Home National Dispatch Center (Fixed fee) (Note 7) (Note 8) (Note 9)
	
*******
	
$********

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

			
			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
d)******* Service Fee for WFX Scheduling and WFX Resource Allocation Manager volume tiers (per subscriber) (Note 10) 
	
*******
	
$******

Note 1: The implementation of the WFX Enterprise Interface shall be funded through the Service Commitment Fees for Contract ***** * through *; thereafter, if Customer does not renew the Services Commitment, Customer shall pay for implementations. The scope and terms of the implementation shall be defined in mutually agreed upon Statement of Work.

Note 2: SLBOS transactions are specifically excluded and shall be counted and invoiced in accordance with the CSG SmartLink® / CSG SmartLink® BOS Environment and Transactions Per Second (“TPS”) fees as outlined in Schedule F, Section II (Threshold Usage Items), Subsection A.3. (Adjusted SLBOS / ENI Transactions per Second (“TPS”) for New and Additional Subscribers).

Note 3: The monthly WFX Transaction Volume Tier(s), as set forth in Section l in the above table, are intended to be cumulative and not incremental; with the exception of the Greater than ********* tier, which is incremental to the ********* to ********* tier.  For example, if Customer had ********* WFX Transaction Volume in the current billing *****, the ******* WFX Enterprise Interface Maintenance and Support Fee on all ********* the ******* WFX Transaction Volume would be $********.

Note 4: The existing transactions between WFX and ****** DDP in existing ****** regions that are being generated for adding, updating and canceling jobs are excluded with the exception of update dispatch status transactions, which are covered within the initial WFX Enterprise Interface transaction tier. 

Note 5: The Initial Implementation of WFX Scheduling and WFX Resource Allocation Manager shall be set forth in a mutually agreed upon Statement of Work and shall include the FC(s) at the locations (the "Locations") specified in such Statement of Work and one (1) training session to be conducted during the Trial Period at the specified Location.  The Implementation Fee will be invoiced at the close of the first invoice cycle following the Effective Date hereof.  

Note 6:  As a prerequisite to receive the WFX Resource Allocation Manager services hereunder, Customer must be a current WFX customer. 

Note 7: The ******* Service Fee is a fixed fee that provides right to use and support services for the FCs established in the standalone instance of WFX in the Xfinity Home National Dispatch Center.

Note 8: The value of the ******* Service fee for Xfinity Home National Dispatch Center has been determined based on the expectation that the Customer will enter into an agreement with CSG to extend WFX Scheduling and WFX Resource Allocation Manager across its remaining enterprise.  CSG reserves the right to increase the value of the ******* Service fee for Xfinity Home National Dispatch Center if the Customer and CSG fail to enter into such an agreement to extend WFX Scheduling and WFX Resource Allocation Manager across its remaining enterprise within ****** (**) **** from the date of Trial Period completion.

Note 9: The parties agree that upon the completing the deployment of WFX Scheduling and WFX Resource Allocation Manager across its entire enterprise, the ******* Service Fee for the Xfinity Home National Dispatch Center shall be superseded by the ******* WFX Scheduling and WFX Resource Allocation Manager Enterprise fee and the Customer shall no longer be charged the ******* Service Fee for the Xfinity Home National Dispatch Center.

Note 10: The number of subscribers in the markets processed by CSG shall be verified on a ******* basis by CSG billing system reporting.  The number of subscribers in the markets not processed by CSG shall be verified on a ******* basis based upon a billing system report from the Customer’s other billing system(s) that is delivered to CSG by Customer within ***** (*) ******** **** following the last day of the previous processing *****.     

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  SVP, Procurement
	
 

Title:  VP & Chief Compliance Officer

	
 

Date:  June 15, 2016
	
 

Date:  6/7/16csgs-ex1024bb_136.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.24BB

ONE HUNDRED FOURTH AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

 

This One Hundred Fourth Amendment (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Time Warner Cable Inc. (“TWC”).  CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003 (CSG document no. 1926320), and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment, shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

 

CSG and TWC agree to the following as of the Effective Date (as defined below):

 

	
1.
	
TWC desires to use and CSG agrees to provide CSG StatHub (hereinafter, “StatHub”) service.  CSG will provide StatHub to TWC pursuant to the terms of the Agreement and as further described in Attachment 1, attached hereto and incorporated herein by reference, and in accordance with this Amendment.

 

	
 
	
(a)
	
As a result, Schedule C, “Basic Services and Additional Services and Associated Exhibits,” of the Agreement is hereby amended by adding the following to the section entitled “Additional Services”:

 

CSG StatHub

 

	
 
	
(b)
	
Additionally, Exhibit C-3(14), entitled “CSG StatHub” is hereby added to the Agreement as set forth in Attachment 1 to this Amendment, which is hereby incorporated herein by reference.

 

	
2.
	
As a further result, upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which includes Exhibit C-3(14), “CSG StatHub,” CSG SERVICES I., “Processing” of Schedule F, “Fees,” to the Agreement shall be amended to add a new subsection F titled “CSG StatHub,” as follows:

 

F.  CSG StatHub (“StatHub”) 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.StatHub Startup Fees (Note 1)  
	
*** *******
	
*****

	
2.StatHub Support and Maintenance Fees (Note 2)(Note 3)(Note 4)(Note 5)
	
******
	
$*********

Note 1: StatHub Startup Fees shall be as set forth in that certain Statement of Work (CSG document no. 4109297) by and between TWC and CSG (the “StatHub SOW”).  Startup services will include StatHub functionality for Customer’s statistical data associated with designated CSG SmartLink® BOS and ENI Services and such additional data as may be made available within StatHub by CSG, at CSG’s sole discretion, from time to time during the term of the Agreement.  For purposes of clarification, if future StatHub functionality is requested by Customer, development and associated fees related to such Customer-requested functionality shall be as set forth in mutually agreed upon Statements of Work.

Note 2: CSG shall provide **** (*) ***** of support per *****.  Any unused service ***** for support not used in any given ***** shall be forfeited.  CSG will notify Customer immediately (e-mail is sufficient) when ****** ******* (**%) of the support ***** for any given ***** have been used.  Additional fees will be charged for ***** exceeding the ******* limit and will be set forth in a separate Statement of Work or Letter of Authorization.

Note 3:  The StatHub Support and Maintenance fees consist of third party tool and hardware upgrades, software enhancements and defect fixes.

Note 4: Upon completion of the services by CSG under the StatHub SOW, CSG shall invoice Customer on a ******* prorated basis through ***** *** ****.  Customer and CSG agree the prorated amount shall be based upon the ******* amount of the annualized Maintenance and Support Fee.  Subject to the CSG Termination Rights (defined in Exhibit C-3(14)), thereafter, CSG will invoice 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Customer on an annualized basis in accordance with the Agreement.  In the event CSG exercises the Termination Rights provided in Exhibit C-3(14), CSG shall promptly thereafter refund to TWC any amounts paid in advance to CSG hereunder with respect to the ******** ****** following the end of the ******** ***** during which such termination by CSG is effective, calculated on a *** **** basis, and (ii) TWC shall have no further obligation for future payments of the ******** Recurring Support Fees following such termination.

Note 5: The StatHub Support and Maintenance Fees will be subject to annual increase pursuant to Section 5.4 of the Agreement.

 

	
3.
	
For avoidance of doubt, Participating Affiliates may use StatHub without incurring any additional fees hereunder, without any requirement that such StatHub be set forth in any such Participating Affiliate’s Affiliate Addendum.  In addition to TWC’s termination rights set forth above and in Article 6 of the Agreement, TWC shall also have the right to terminate any Participating Affiliate’s use of StatHub, if applicable, for convenience, without notice to CSG.

 

	
4.  
	
For purposes of clarification and notwithstanding anything in the Agreement to the contrary, StatHub services are only available for use by Customers with Connected Subscribers.  

 

	
5.
	
The parties agree to amend and restate the addresses in Section 12.9 of the Agreement, "Notices," by deleting the addresses in their entirety and replacing them with the following:

 

		
	
If to CSG:
	
CSG Systems, Inc.

	
 
	
10820 Burt Street

	
 
	
Omaha, NE 68118

	
 
	
Tel: ************

	
 
	
Fax: ************

	
 
	
Attention: ********* with a copy to ********* ******* *******

	
 
	
 

	
with a copy to:
	
CSG Systems, Inc.

	
 
	
9555 Maroon Circle

	
 
	
Englewood, CO 80112

	
 
	
Tel: ************

	
 
	
Fax: ************

	
 
	
Attention: ******* *******

	
 
	
 

	
If to TWC:
	
Time Warner Cable

	
 
	
Attn: ***** *********** *******

	
 
	
7518 Crescent Executive Drive

	
 
	
Charlotte, NC 28217

	
 
	
Tel: ************

	
 
	
 

	
with a copy to:
	
Time Warner Cable

	
 
	
Attn: ******* *******

	
 
	
60 Columbus Circle

	
 
	
New York, NY 10023

	
 
	
Tel: ************

 

THIS AMENDMENT is executed as of the day and year last signed below (the “Effective Date”).

 

		
	
TIME WARNER CABLE INC. (“TWC”)
	
CSG SYSTEMS, INC. (“CSG”) 

 

	
By: /s/ Cesar Beltran 
	
By:  /s/ Joseph T. Ruble

	
 

Name: Cesar Beltran
	
 

Name:  Joseph T. Ruble 

	
 

Title:  Vice President
	
 

Title: EVP, CAO & General Counsel

	
 

Date:  4/7, 2016
	
 

Date: 15 April 2016

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

ATTACHMENT 1

 

EXHIBIT C-3(14)

 

CSG StatHub

 

 

CSG StatHub. CSG StatHub (“StatHub”) is a CSG web Service that provides Customer with the ability to view operational statistics related to those certain CSG Products and Services transactions for which CSG has developed StatHub functionality.  StatHub will provide Customer with access to view the data and queries that are part of StatHub functionality.  Customer will not have direct access to Customer’s Subscriber data from StatHub.  **** (*) Customer users will be allowed access to StatHub at any given time. 

 

StatHub is not subject to the standard CSG change management process and as such, CSG reserves the right to make changes to StatHub at any time without prior notification to Customer; provided, however, CSG shall use reasonable efforts to provide Customer with *** (*) **** advance notice (e-mail is sufficient) prior to making changes to StatHub.

 

StatHub supports Google Chrome and Mozilla Firefox browsers.

 

StatHub is a **** ** business function for business continuity plans (“BCP”) and disaster recovery purposes.

 

CSG reserves the right terminate TWC’s access to StatHub (“CSG’s Termination Rights”) based on TWC’s StatHub usage, as follows:  if at any time during the term of the Agreement, TWC has not accessed StatHub for ***** (**) *********** ******** ****, CSG shall provide notice to TWC (email is sufficient) of such period of inactivity and CSG shall have the right, without further notice, to terminate TWC’s access to StatHub.  TWC may discontinue use of StatHub for convenience by providing CSG ****** (**) ***** prior written notice (the “Notice Period”) without charge or penalty.  TWC will be liable for applicable Support and Maintenance fees through the Notice Period, but will not be liable for any StatHub Support and Maintenance fees thereafter.

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