Document:

<PAGE>   1

                                 NEXTCARD, INC.
                                 1997 STOCK PLAN

                         STOCK PURCHASE RIGHT AGREEMENT

         Unless otherwise defined herein, the terms defined in the Plan shall
have the same defined meanings in this Stock Purchase Right Agreement.

I. NOTICE OF GRANT OF STOCK PURCHASE RIGHT

-------------------

-------------------

-------------------

         The undersigned Grantee has been granted a stock purchase right to
purchase Common Stock of the Company, subject to the terms and conditions of the
Plan and this Stock Purchase Right Agreement, as follows:

         Grant Number                            SP-__

         Date of Grant                           _________________

         Vesting Commencement Date               _________________

         Exercise Price per Share               $_________________

         Total Number of Shares Granted          _________________

         Total Exercise Price                   $_________________

         Term/Expiration Date:                   _________________

         Vesting Schedule:

         This Stock Purchase Right shall be exercisable, in whole or in part,
according to the following vesting schedule: Twenty-five percent (25%) of the
Shares subject to the Stock Purchase Right shall vest twelve months after the
Vesting Commencement Date, and one thirty-sixth (1/36) of the remainder shall
vest each month thereafter, subject to Grantee's continuing to be a Service
Provider on such dates.

                                       4
<PAGE>   2

         Termination Period:

         This Stock Purchase Right shall be exercisable for three (3) months
after Grantee ceases to be a Service Provider. Upon Grantee's death or
disability, this Stock Purchase Right may be exercised for such longer period as
provided in the Plan. In no event may Grantee exercise this Stock Purchase Right
after the Term/Expiration Date as provided above.

II.      AGREEMENT

         1. Grant of Stock Purchase Right. The Plan Administrator of the Company
hereby grants to the Grantee named in the Notice of Grant (the "Grantee"), a
stock purchase right (the "Stock Purchase Right") to purchase the number of
Shares set forth in the Notice of Grant, at the exercise price per Share set
forth in the Notice of Grant (the "Exercise Price"), and subject to the terms
and conditions of the Plan, which is incorporated herein by reference. Subject
to Section 14(c) of the Plan, in the event of a conflict between the terms and
conditions of the Plan and this Stock Purchase Right Agreement, the terms and
conditions of the Plan shall prevail.

         2. Exercise of Stock Purchase Right.

                 (a) Right to Exercise. This Stock Purchase Right shall be
exercisable during its term in accordance with the Vesting Schedule set out in
the Notice of Grant and with the applicable provisions of the Plan and this
Stock Purchase Right Agreement.

                 (b) Method of Exercise. This Stock Purchase Right shall be
exercisable by delivery of an exercise notice in the form attached as Exhibit A
(the "Exercise Notice") which shall state the election to exercise the Stock
Purchase Right, the number of Shares with respect to which the Stock Purchase
Right is being exercised, and such other representations and agreements as may
be required by the Company. The Exercise Notice shall be accompanied by payment
of the aggregate Exercise Price as to all Exercised Shares. This Stock Purchase
Right shall be deemed to be exercised upon receipt by the Company of such fully
executed Exercise Notice accompanied by the aggregate Exercise Price.

                 No Shares shall be issued pursuant to the exercise of this
Stock Purchase Right unless such issuance and such exercise complies with
Applicable laws. Assuming such compliance, for income tax purposes the Shares
shall be considered transferred to the Grantee on the date on which the Stock
Purchase Right is exercised with respect to such Shares.

                                       5
<PAGE>   3

         3. Grantee's Representations. In the event the Shares have not been
registered under the Securities Act of 1933, as amended, at the time this Stock
Purchase Right is exercised, the Grantee shall, if required by the Company,
concurrently with the exercise of all or any portion of this Stock Purchase
Right, deliver to the Company his or her Investment Representation Statement in
the form attached hereto as Exhibit B.

         4. Lock-Up Period. Grantee hereby agrees that, if so requested by the
Company or any representative of the underwriters (the "Managing Underwriter")
in connection with any registration of the offering of any securities of the
Company under the Securities Act, Grantee shall not sell or otherwise transfer
any Shares or other securities of the Company during the 180-day period (or such
other period as may be requested in writing by the Managing Underwriter and
agreed to in writing by the Company) (the "Market Standoff Period") following
the effective date of a registration statement of the Company filed under the
Securities Act. The Company may impose stop-transfer instructions with respect
to securities subject to the foregoing restrictions until the end of such Market
Standoff Period.

         5. Method of Payment. Payment of the aggregate Exercise Price shall be
by any of the following, or a combination thereof, at the election of the
Grantee:

                 (a)     cash or check;

                 (b)     consideration  received by the Company  under a formal
cashless  exercise  program  adopted by the Company in connection with the
Plan; or

                 (c) surrender of other Shares which, (i) in the case of Shares
acquired upon exercise of an option, have been owned by the Grantee for more
than six (6) months on the date of surrender, and (ii) have a Fair Market Value
on the date of surrender equal to the aggregate Exercise Price of the Exercised
Shares.

         6. Restrictions on Exercise. This Stock Purchase Right may not be
exercised until such time as the Plan has been approved by the shareholders of
the Company, or if the issuance of such Shares upon such exercise or the method
of payment of consideration for such shares would constitute a violation of any
Applicable Law.

         7. Non-Transferability of Stock Purchase Right. This Stock Purchase
Right may not be transferred in any manner otherwise than by will or by the laws
of descent or distribution and may be exercised during the lifetime of Grantee
only by Grantee. The terms of the Plan and this Stock Purchase Right Agreement
shall be binding upon the executors, administrators, heirs, successors and
assigns of the Grantee.

         8. Term of Stock Purchase Right. This Stock Purchase Right may be
exercised only within the term set out in the Notice of Grant, and may be
exercised during such term only in accordance with the Plan and the terms of
this Stock Purchase Right Agreement.

         9. Tax Consequences. The Grantee has reviewed with the Grantee's own
tax advisors the federal, state, local and foreign tax consequences of this
investment and the transactions

                                       6
<PAGE>   4

contemplated by this Stock Purchase Right Agreement. The Grantee is relying
solely on such advisors and not on any statements or representations of the
Company or any of its agents. The Grantee understands that the Grantee (and not
the Company) shall be solely and exclusively responsible for the Grantee's own
tax liability (including without limitation any filings with any federal, state,
local or foreign tax authority that may be necessary or advisable for the
Grantee to make) that may arise as a result of the transactions contemplated by
this Stock Purchase Right Agreement.

         10. Entire Agreement; Governing Law. The Plan is incorporated herein by
reference. The Plan and this Stock Purchase Right Agreement constitute the
entire agreement of the parties with respect to the subject matter hereof and
supersede in their entirety all prior undertakings and agreements of the Company
and Grantee with respect to the subject matter hereof, and may not be modified
adversely to the Grantee's interest except by means of a writing signed by the
Company and Grantee. This agreement is governed by the internal substantive laws
but not the choice of law rules of California.

         11. No Guarantee of Continued Service. GRANTEE ACKNOWLEDGES AND AGREES
THAT THE VESTING OF STOCK PURCHASE RIGHTS PURSUANT TO THE VESTING SCHEDULE
HEREOF IS EARNED ONLY BY CONTINUING AS A SERVICE PROVIDER AT THE WILL OF THE
COMPANY (NOT THROUGH THE ACT OF BEING HIRED, BEING GRANTED THIS STOCK PURCHASE
AGREEMENT OR ACQUIRING SHARES HEREUNDER). GRANTEE FURTHER ACKNOWLEDGES AND
AGREES THAT THIS STOCK PURCHASE RIGHT AGREEMENT, THE TRANSACTIONS CONTEMPLATED
HEREUNDER AND THE VESTING SCHEDULE SET FORTH HEREIN DO NOT CONSTITUTE AN EXPRESS
OR IMPLIED PROMISE OF CONTINUED ENGAGEMENT AS A SERVICE PROVIDER FOR THE VESTING
PERIOD, FOR ANY PERIOD, OR AT ALL, AND SHALL NOT INTERFERE IN ANY WAY WITH
GRANTEE'S RIGHT OR THE COMPANY'S RIGHT TO TERMINATE GRANTEE'S RELATIONSHIP AS A
SERVICE PROVIDER AT ANY TIME, WITH OR WITHOUT CAUSE.

                                       7
<PAGE>   5

         Grantee acknowledges receipt of a copy of the Plan and represents that
he or she is familiar with the terms and provisions thereof, and hereby accepts
this Stock Purchase Right Agreement subject to all of the terms and provisions
thereof. Grantee has reviewed the Plan and this Stock Purchase Right Agreement
in their entirety, has had an opportunity to obtain the advice of counsel prior
to executing this Stock Purchase Right Agreement and fully understands all
provisions of the Stock Purchase Right Agreement. Grantee hereby agrees to
accept as binding, conclusive and final all decisions or interpretations of the
Administrator upon any questions arising under the Plan or this Stock Purchase
Right Agreement. Grantee further agrees to notify the Company upon any change in
the residence address indicated below.

GRANTEE:                                 NEXTCARD, INC.

----------------------------------       ---------------------------------------
Signature                                By:      _________________
                                         Its:     _________________
----------------------------------
Print Name

----------------------------------

----------------------------------
Residence Address

                                       8
<PAGE>   6

                                    EXHIBIT A

                                 NEXTCARD, INC.
                                 1997 STOCK PLAN

                                 EXERCISE NOTICE

NextCard, Inc.
595 Market Street, Suite 1800
San Francisco, CA 94105
Attention:  Secretary

         1. Exercise of Stock Purchase Right. Effective as of today,
______________(date), the undersigned ("Grantee") hereby elects to exercise
Grantee's right to purchase _________ shares of the Common Stock (the "Shares")
of NextCard, Inc. (the "Company") under and pursuant to the 1997 Stock Plan (the
"Plan") and the Stock Purchase Right Agreement dated _________________ (the
"Stock Purchase Right Agreement").

         2. Delivery of Payment. Purchaser herewith delivers to the Company the
full purchase price of the Shares, as set forth in the Stock Purchase Right
Agreement.

         3. Representations of Grantee. Grantee acknowledges that Grantee has
received, read and understood the Plan and the Stock Purchase Right Agreement
and agrees to abide by and be bound by their terms and conditions.

         4. Rights as Shareholder. Until the issuance of the Shares (as
evidenced by the appropriate entry on the books of the Company or of a duly
authorized transfer agent of the Company), no right to vote or receive dividends
or any other rights as a shareholder shall exist with respect to the shares
underlying the Stock Purchase Right Agreement, notwithstanding the exercise of
the Stock Purchase Right. The Shares shall be issued to the Grantee as soon as
practicable after the Stock Purchase Right is exercised. No adjustment shall be
made for a dividend or other right for which the record date is prior to the
date of issuance.

         5. Tax Consultation. Grantee understands that Grantee may suffer
adverse tax consequences as a result of Grantee's purchase or disposition of the
Shares. Grantee represents that Grantee has consulted with any tax consultants
Grantee deems advisable in connection with the purchase or disposition of the
Shares and that Grantee is not relying on the Company for any tax advice.

         6. Restrictive Legends and Stop-Transfer Orders. Grantee acknowledges
and understands that, due to his position within the Company, the Shares may
constitute "restricted securities" under the Securities Act and may only be sold
or otherwise disposed of in accordance with the provisions of Rule 144
thereunder. Grantee agrees that, in order to ensure compliance with federal and
state securities laws, the Company may place restrictive legends or issue
appropriate "stop transfer" instructions to its transfer agent.

                                       9
<PAGE>   7

         7. Successors and Assigns. The Company may assign any of its rights
under this Agreement to single or multiple assignees, and this Stock Purchase
Right Agreement shall inure to the benefit of the successors and assigns of the
Company. Subject to the restrictions on transfer herein set forth, this Stock
Purchase Right Agreement shall be binding upon Grantee and his or her heirs,
executors, administrators, successors and assigns.

         8. Interpretation. Any dispute regarding the interpretation of this
Stock Purchase Right Agreement shall be submitted by Grantee or by the Company
forthwith to the Administrator which shall review such dispute at its next
regular meeting. The resolution of such a dispute by the Administrator shall be
final and binding on all parties.

         9. Governing Law; Severability. This Stock Purchase Right Agreement is
governed by the internal substantive laws but not the choice of law rules, of
California.

         10. Entire Agreement. The Plan and the Stock Purchase Right Agreement
is incorporated herein by reference. This Exercise Notice, the Stock Purchase
Right Agreement, the Plan and the Investment Representation Statement constitute
the entire agreement of the parties with respect to the subject matter hereof
and supersede in their entirety all prior undertakings and agreements of the
Company and Grantee with respect to the subject matter hereof, and may not be
modified adversely to the Grantee's interest except by means of a writing signed
by the Company and Grantee.

Submitted by:                          Accepted by:

GRANTEE                                NextCard, Inc.

----------------------------------

          -------------------------------------
Signature                              By:

----------------------------------

          -------------------------------------
Print Name                             Its:

Address:                               Address:

----------------------------------     595 Market Street, Suite 1800
                                       San Francisco, CA 94105
---------------------------------

          -------------------------------------
                                       Date Received

                                       10
<PAGE>   8

                                    EXHIBIT B

                       INVESTMENT REPRESENTATION STATEMENT

GRANTEE:

COMPANY:        NEXTCARD, INC.

SECURITY:       COMMON STOCK

AMOUNT:

DATE:

In connection with the purchase of the above-listed Securities, the undersigned
Grantee represents to the Company the following:

         (c) Grantee is aware of the Company's business affairs and financial
condition and has acquired sufficient information about the Company to reach an
informed and knowledgeable decision to acquire the Securities. Grantee is
acquiring these Securities for investment for Grantee's own account only and not
with a view to, or for resale in connection with, any "distribution" thereof
within the meaning of the Securities Act of 1933, as amended (the "Securities
Act").

         (d) Grantee acknowledges and understands that the Securities may
constitute "restricted securities" under the Securities Act and may not have
been registered under the Securities Act in reliance upon a specific exemption
therefrom, which exemption depends upon, among other things, the bona fide
nature of Grantee's investment intent as expressed herein. In this connection,
Grantee understands that, in the view of the Securities and Exchange Commission,
the statutory basis for such exemption may be unavailable if Grantee's
representation was predicated solely upon a present intention to hold these
Securities for the minimum capital gains period specified under tax statutes,
for a deferred sale, for or until an increase or decrease in the market price of
the Securities, or for a period of one year or any other fixed period in the
future. Grantee further understands that the Securities must be held
indefinitely unless they are subsequently registered under the Securities Act or
an exemption from such registration is available. Grantee further acknowledges
and understands that the Company is under no obligation to register the
Securities. Grantee understands that the certificate evidencing the Securities
will be imprinted with a legend which prohibits the transfer of the Securities
unless they are registered or such registration is not required in the opinion
of counsel satisfactory to the Company, a legend prohibiting their transfer
without the consent of the Commissioner of Corporations of the State of
California and any other legend required under applicable state securities laws.

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<PAGE>   9

         (e) Grantee is familiar with the provisions of Rule 701 and Rule 144,
each promulgated under the Securities Act, which, in substance, permit limited
public resale of "restricted securities" acquired, directly or indirectly from
the issuer thereof, in a non-public offering subject to the satisfaction of
certain conditions. Rule 701 provides that if the issuer qualifies under Rule
701 at the time of the grant of the Stock Purchase Right to the Grantee, the
exercise will be exempt from registration under the Securities Act. In the event
the Company becomes subject to the reporting requirements of Section 13 or 15(d)
of the Securities Exchange Act of 1934, ninety (90) days thereafter (or such
longer period as any market stand-off agreement may require) the Securities
exempt under Rule 701 may be resold, subject to the satisfaction of certain of
the conditions specified by Rule 144, including: (1) the resale being made
through a broker in an unsolicited "broker's transaction" or in transactions
directly with a market maker (as said term is defined under the Securities
Exchange Act of 1934); and, in the case of an affiliate, (2) the availability of
certain public information about the Company, (3) the amount of Securities being
sold during any three month period not exceeding the limitations specified in
Rule 144(e), and (4) the timely filing of a Form 144, if applicable.

     In the event that the Company does not qualify under Rule 701 at the time
of grant of the Stock Purchase Right, then the Securities may be resold in
certain limited circumstances subject to the provisions of Rule 144, which
requires the resale to occur not less than one year after the later of the date
the Securities were sold by the Company or the date the Securities were sold by
an affiliate of the Company, within the meaning of Rule 144; and, in the case of
acquisition of the Securities by an affiliate, or by a non-affiliate who
subsequently holds the Securities less than two years, the satisfaction of the
conditions set forth in sections (1), (2), (3) and (4) of the paragraph
immediately above.

         (f) Grantee further understands that in the event all of the applicable
requirements of Rule 701 or 144 are not satisfied, registration under the
Securities Act, compliance with Regulation A, or some other registration
exemption will be required; and that, notwithstanding the fact that Rules 144
and 701 are not exclusive, the Staff of the Securities and Exchange Commission
has expressed its opinion that persons proposing to sell private placement
securities other than in a registered offering and otherwise than pursuant to
Rules 144 or 701 will have a substantial burden of proof in establishing that an
exemption from registration is available for such offers or sales, and that such
persons and their respective brokers who participate in such transactions do so
at their own risk. Grantee understands that no assurances can be given that any
such other registration exemption will be available in such event.

                                       Signature of Grantee:

                                       -------------------------------------

                                        Date:
                                             -------------------------------

                                       12<PAGE>   1
[CONVERGYS LOGO]                                            Exhibit 4.2.1

                                 EMPLOYEE STOCK

                                  PURCHASE PLAN

                                       Q&A

                               Answers to commonly

                                 asked questions

                                  July 1, 2000

             This document constitutes part of a prospectus covering
                 securities that have been registered under the
                             Securities Act of 1933.

<PAGE>   2

                          EMPLOYEE STOCK PURCHASE PLAN

WHAT IS THE PURPOSE OF THE PLAN?

         The purpose of the Convergys Corporation Employee Stock Purchase Plan
(the "Plan") is to allow eligible employees of Convergys Corporation
("Convergys") and its subsidiaries to purchase Convergys common shares through
payroll deductions and participate in the potential future growth and
profitability of Convergys.

WHO IS ELIGIBLE TO PARTICIPATE?

         Generally, all employees of Convergys and its subsidiaries who are
residents of the United States and who have reached the age of majority for the
state in which they reside are eligible to participate.

WHO ADMINISTERS THE PLAN?

         Merrill Lynch, Pierce, Fenner & Smith Incorporated ("Merrill Lynch")
administers the Plan for participants, keeps records, sends quarterly account
statements to you, and performs other administrative duties related to the Plan.

HOW DOES THE PLAN WORK?

         You decide on the percentage of pay you would like to invest each pay
period, from a minimum of 1% to a maximum of 20%. (Your total contributions for
any calendar year may not exceed $25,000.) Your employer regularly deducts those
funds from your paycheck. Your pay, for the purposes of this Plan, is your pay
before 401(k) contributions, deferred compensation and other deductions. That
amount is combined with all the dollars deducted from the checks of other
employees who participate in the Plan -- plus a 15% matching contribution from
the participating employers. These funds are then used to buy shares of
Convergys on a monthly basis.

         When you enroll in the Plan, you authorize Merrill Lynch to open and
maintain an individual securities account for you, which is subject to the terms
and conditions shown on your enrollment form. Convergys shares will be purchased
for you and credited to your account on a monthly basis. This account is under
your control, and there are no restrictions on the retention or sale of shares
once they are credited to your account.

         If you subsequently sell shares, you pay any fees for the sale and for
any additional purchases you make beyond the scope of the Plan. (See "Can I buy
additional Convergys shares through the Plan?")

WHAT ARE THE ADVANTAGES OF THE PLAN?

         Purchasing shares of Convergys through this Plan ensures that 100% of
your money goes to work for you, because you pay no commissions or fees.

                                       1
<PAGE>   3

         You'll find that the Plan is convenient and encourages regular
investment. Setting aside a specific amount of money every pay period is one of
the easiest ways to build your portfolio. You save regularly, because you pay
yourself first. Simply choose the percentage of pay you want to invest, and the
rest is automatic.

         The Plan also offers an affordable way to invest. Your employer will
participate with you in share purchases by contributing 15% of your investment
pay election. You don't commit to buy a specific number of shares each pay
period. Just select the percentage of your pay that you want to invest.

         Though no investment program is free of risk, this Plan can help
cushion you from market fluctuations through a long-term investment technique
known as dollar-cost averaging. By placing a fixed sum regularly in the same
investment, you buy more shares when the price falls and fewer shares when the
price rises. Over time, your average cost per share generally is less than if
you bought a fixed number of shares each time. However, dollar cost averaging
does not protect your investment in a falling stock market, and its does not
guarantee that your investment will be profitable.

         Finally, you always have easy access to your account. You may sell all
or any part of your Convergys shares quickly and conveniently by calling a
special toll-free telephone number or by accessing your account on-line.

HOW ARE SHARES PURCHASED?

         Shares for the Plan may be purchased:

         1.       Directly from Convergys; or

         2.       Through market transactions. These include transactions on
                  securities exchanges where Convergys common shares are traded,
                  transactions in over-the-counter markets, and negotiated
                  transactions -- as well as transactions with
                  Convergys-sponsored employee benefit trusts.

WHAT WILL BE THE PRICE OF SHARES PURCHASED FOR THE PLAN?

         The price of shares purchased from Convergys will be the average of the
daily high and low sale prices for the shares (as reported in the listings of
the New York Stock Exchange Composite Transactions) for the last five days on
which the shares were traded and ending on the actual investment date.

         The price of shares purchased in market transactions will be the
average price paid by Merrill Lynch or other independent agent.

HOW OFTEN WILL SHARES BY PURCHASED UNDER THE PLAN?

         If shares are purchased from Convergys, the purchased will be made on
the 15th of each month (or the first business day after the 15th).

                                       2
<PAGE>   4

         If shares are purchased in market transactions, Merrill Lynch or
another independent purchasing agent will be obligated to invest promptly. For
payroll deduction funds and your employer's 15% contributions, this will occur
on or about the 15th and 30th of each month. For dividends (see "Will I Receive
the Benefits of Dividend Reinvestment?"), it will occur on or about the dividend
payment date.

HOW MANY SHARES CAN I PURCHASE THROUGH THE PLAN?

         Merrill Lynch will credit your account every month with as many whole
and fractional shares as your deductions plus your employer's contributions will
permit. If your payroll deductions are $100 each month, your employer's
contribution is $15.00, and shares cost $29.00 a share, you will purchase 3.9655
shares that month.

WILL CERTIFICATES BE ISSUED FOR CONVERGYS SHARES PURCHASES?

         Convergys shares purchased under the Plan will be registered in the
name of Merrill Lynch (or its nominee) as agent, and certificates will not be
issued to you unless you ask.

         Certificates for any number of whole shares credited to your account
will be issued upon your request. This request should be directed to Merrill
Lynch. Any remaining whole shares and fraction of a share will continue to be
credited to your account. Shares credited to your account may not be pledged. If
you wish to pledge these shares, you must request that certificates for such
shares be issued in your name. Certificates for fractions of shares will not be
issued.

WILL I RECEIVE THE BENEFITS OF DIVIDEND REINVESTMENT?

         Although Convergys does not anticipate paying cash dividends, your
account would be credited with any dividends paid on the shares credited to your
account, and those dividends would be automatically reinvested in additional
Convergys shares. Your employer would pay all transaction fees, but would not
make a 15% matching contribution for dividend payments.

         If you elect to hold share certificates in your own name, any dividends
would be paid directly to you and would not be reinvested.

CAN I BUY ADDITIONAL CONVERGYS SHARES THROUGH THE PLAN?

         Yes. As a Plan participant, you have a brokerage account with Merrill
Lynch and you may purchase Convergys shares in addition to those purchased
through payroll deductions. Your employer will not contribute a 15% match for
these additional shares or pay the transaction fees. However, as a Plan
participant, these fees are discounted from Merrill Lynch rates.

         Your order for additional Convergys shares is executed by Merrill Lynch
on the first business day following acceptance of your order, or as soon as
possible thereafter. Shares purchased in the open market may occur over a period
of time, and your price will be the average price of all shares purchased over
that period.

                                       3
<PAGE>   5

HOW DO I CHANGE THE AMOUNT OF MY PAYROLL DEDUCTION?

         By completing a new enrollment form, you can increase or decrease
deductions -- or discontinue deductions entirely. Requests for change will take
effect as soon as possible.

         If you notify your employer to discontinue deductions, of if you cease
to be employed by a Convergys company, or if you cease to be employed by a
Convergys company that offers the Plan, or if the Plan is discontinued by your
employer (see "May the Plan be changed or discontinued?"), your account with
Merrill Lynch will remain open until you choose to close it. You can continue to
buy and sell any securities through your account, but different transaction fees
and an annual account fee may apply.

         If you want to close your account, Merrill Lynch will sell your
holdings and send you a check for the net proceeds, or deliver stock
certificates for whole shares and a check for the net cash value of any
fractional share. You pay all transaction fees.

WHAT TRANSACTION RECORDS WILL I RECEIVE?

         Shortly after the end of every quarter you will receive a summary
investment statement from Merrill Lynch showing:

         1.       Current market value of your holdings on the last day of the
                  quarter;

         2.       All account activity for the quarter, including whole and
                  fractional shares and the price of each purchase, sale, or
                  dividend;

         3.       A special fourth-quarter statement with an end-of-year
                  summary;

         4.       A tax-reporting statement every January for use in preparing
                  your income tax returns.

HOW DO I BENEFIT FROM HAVING MERRILL LYNCH HOLD MY SHARES?

         -        Merrill Lynch calculates all transaction activity and prepares
                  quarterly reports for you. Since Merrill Lynch retains your
                  share certificates, you avoid the cost or effort of storing
                  certificates or replacing missing certificates.

         -        Any dividends are automatically reinvested.

         -        You enjoy the convenience of selling your shares without
                  having to retrieve your share certificates.

         -        You can transfer any securities certificates into your Merrill
                  Lynch account at no cost; there is a $15 fee for removing
                  certificates from your account.

                                       4
<PAGE>   6

SHOULD I KEEP MY QUARTERLY STATEMENTS?

         Yes. It is important for you to keep your quarterly statements. For tax
purposes, you must know the price you paid and the price for which you sold your
shares. These statements are the only records of purchase or sale prices of your
shares. Your employer will not have this information.

WHAT ARE THE FEDERAL INCOME TAX CONSEQUENCES, UNDER PRESENT LAW, FOR PLAN
PARTICIPANTS?

         The tax consequences under present law are as follows:

         1.       The 15% employer contribution is considered to be imputed
                  income and your paycheck will reflect it as such;

         2.       You will be subject to taxes on any reinvested dividends
                  credited to your account under the Plan;

         3.       Your tax basis of Convergys common shares that are purchased
                  with payroll deductions and your employer's 15% contribution
                  will be equal to the purchase price of those shares;

         4.       Your tax basis of Convergys common shares that are purchased
                  with any dividends will be equal to the amount of the
                  dividend;

         5.       Your holding period for tax purposes will begin on the day
                  after the investment date;

         6.       You will not realize any taxable gain if you elect to receive
                  certificates for whole shares from your account;

         7.       You will realize a gain or loss if you sell or exchange shares
                  of Convergys, whether you terminate participation in the Plan
                  or after you receive the shares, including cash adjustments
                  for a fraction of a share. The gain or loss will be the
                  difference between what you receive for the shares (or a
                  fraction of a share) and the tax basis of those shares.

         The foregoing opinions are not intended to cover all tax aspects of
your participation in the Plan. The tax consequences outlined above are subject
to change by legislation, administrative action, and judicial decisions, and do
not deal with variations of state and local taxation. You should consult an
attorney or tax advisor regarding the tax effects of your participation in the
Plan.

HOW WILL MY SHARES BE VOTED?

         Any Convergys shares held for you in the Plan will be voted as you
direct. You will receive a single proxy covering all Convergys shares credited
to your account under the Plan.

                                       5
<PAGE>   7

MAY THE PLAN BE CHANGED OR DISCONTINUED?

         Convergys reserves the right to suspend, modify, or terminate the Plan
at any time. All participants will receive notice of any such suspension,
modification, or termination.

WHAT PROTECTION DOES MERRILL LYNCH PROVIDE?

         Cash and securities held by Merrill Lynch for your account are
protected through its membership in the Securities Investor Protection
Corporation for up to $500,000 ($100,000 for cash balances). Merrill Lynch
carries additional protection that brings total coverage for cash and securities
to $2.5 million ($100,000 for cash balances).

HOW DO I CONTACT MERRILL LYNCH FOR ACCOUNT INFORMATION?

         Call the special toll-free telephone number: (800) 621-3777 or write to
Merrill Lynch at:

                  Merrill Lynch Group Employee Services
                  P. O. Box 173779
                  Denver, CO  80235
                  Attn:  CMSS

         You may also access your account via the internet at
www.benefits.ml.com.

CAN I ACCESS MY ACCOUNT ELECTRONICALLY?

         Yes. When you join the Plan, Merrill Lynch will send you a five-digit
Personal Identification Number (PIN). Whenever you call the toll-free telephone
number or want to log on to your account via the internet, just enter your
Social Security number and your PIN and follow the voice instructions to obtain
up-to-date account information.

         You will also receive an instruction guide and wallet-size reference
card to assist you whenever you call the telephone number and a Bene OnLine
user's guide brochure for help with on-line access.

WHAT SERVICES ARE AVAILABLE THROUGH THE TOLL-FREE NUMBER AND ON-LINE ACCESS?

         You can conveniently obtain your account balance, receive company stock
price quotes, execute sale riders, or change your PIN. All these features can be
executed 24 hours a day, every day.

         To place buy or sell orders for securities, or to obtain additional
information, you can talk directly with a Merrill Lynch customer service
representative Mondays through Fridays from 8:00 a.m. to 7:00 p.m. Eastern
Standard Time.

                                       6

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