Document:

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                                                                 EXHIBIT 10.19

                MEDICAID MANAGED CARE MODEL CONTRACT ATTESTATION

I Todd S. Farha, being an individual authorized to execute agreements on behalf

of      WELLCARE OF NEW YORK, INC.    (hereafter "MCO"), hereby attest that the
 (Name of Managed Care organization)

contract submitted by MCO to SULLIVAN County, follows the latest model
                          (County Name)

contract provided to us by the above named county. This executed contract

contains no deviations from the aforementioned model contract language.

9/24/04                                                /s/ Todd S. Farha
------------                                       ----------------------------
(Date)                                                    (Signature)

                                                          Todd S. Farha
                                                   ----------------------------
                                                       (Print name In Full)

                                                        President and CEO
                                                   ----------------------------
                                                             (Title)

/s/ Tina R.  Marcario          [NOTARY SEAL OF TINA R. MARCARIO]
---------------------------
(Notary seal and signature)

I DANIEL L. BRIGGS, attest that the county has reviewed this executed contract
and that it follows the latest model contract provided to us by the New York
State Department of Health

10-6-04                                               /S/ DANIEL L. BRIGGS
------------                                       ----------------------------
(Date)                                                      (Signature)

                                                         DANIEL L. BRIGGS
                                                   ----------------------------
                                                       (Print name In Full)

                                                    SULLIVAN COUNTY MANAGER
                                                   ----------------------------
                                                              (Title)
/s/ MARILYN D. BASTONE
---------------------------
(Notary Seal and Signature)

                        [NOTARY SEAL] MARILYN D. BASTONE
                        Notary Public, State of New York
                         Sullivan County Clerk's 1335
                      Commission Expires November 30, 2006
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                              MEDICAID MANAGED CARE
                                 MODEL CONTRACT

                                 October 1, 2004

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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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<CAPTION>
<S>         <C>
Recitals

Section 1   Definitions

Section 2   Agreement Term, Amendments, Extensions, and General Contract
            Administration Provisions
            2.1   Term
            2.2   Amendments and Extensions
            2.3   Approvals
            2.4   Entire Agreement
            2.5   Renegotiation
            2.6   Assignment and Subcontracting
            2.7   Termination
                  a.    LDSS Initiated Termination of Contract
                  b.    Contractor and LDSS Initiated Termination
                  c.    Contractor Initiated Termination
                  d.    Termination Due to Loss of Funding
            2.8   Close-Out Procedures
            2.9   Rights and Remedies
            2.10  Notices
            2.11  Severability

Section 3   Compensation
            3.1   Capitation Payments
            3.2   Modification of Rates During Contract Period
            3.3   Rate Setting Methodology
            3.4   Payment of Capitation
            3.5   Denial of Capitation Payments
            3.6   SDOH Right to Recover Premiums
            3.7   Third Party Health Insurance Determination
            3.8   Payment for Newborns
            3.9   Supplemental Maternity Capitation Payment
            3.10  Contractor Financial Liability
            3.11  Inpatient Hospital Stop-Loss Insurance
            3.12  Mental Health and Chemical Dependence Stop-Loss
            3.13  Enrollment Limitations
            3.14  Tracking Visits Provided by Indian Health Clinics

Section 4   Service Area

Section 5   Eligible, Exempt and Excluded Populations
            5.1   Eligible Populations
            5.2   Exempt Populations
            5.3   Excluded Populations
            5.4   Family Health Plus
            5.5   Family Enrollment
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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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Section 6   Enrollment
            6.1   Enrollment Guidelines
            6.2   Equality of Access to Enrollment
            6.3   Enrollment Decisions
            6.4   Auto Assignment
            6.5   Prohibition Against Conditions on Enrollment
            6.6   Family Enrollment
            6.7   Newborn Enrollment
            6.8   Effective Date of Enrollment
            6.9   Roster
            6.10  Automatic Re-Enrollment

Section 7   Lock-In Provisions
            7.1   Lock-In Provisions in Voluntary Counties
            7.2   Lock-In Provisions in Mandatory Counties and New York City
            7.3   Disenrollment During Lock-In Period
            7.4   Notification Regarding Lock-In and End of Lock-In Period

Section 8   Disenrollment
            8.1   Disenrollment Guideline
            8.2   Disenrollment Prohibitions
            8.3   Reasons for Voluntary Disenrollment
            8.4   Processing of Disenrollment Requests
                  a.    Routine Disenrollment
                  b.    Expedited Disenrollment
                  c.    Retroactive Disenrollment
            8.5   Contractor Notification of Disenrollments
            8.6   Contractor's Liability
            8.7   Enrollee Initiated Disenrollment
                  a.    Disenrollment for Good Cause
            8.8   Contractor Initiated Disenrollment
            8.9   LDSS Initiated Disenrollment

Section 9   Guaranteed Eligibility

Section 10  Benefit Package, Covered and Non-Covered Services
            10.1  Contractor Responsibilities
            10.2  Compliance with State Medicaid Plan and Applicable Laws
            10.3  Definitions
            10.4  Provision of Services Through Participating and
                  Non-Participating Providers
            10.5  Child Teen Health Program / Adolescent Preventive Services
            10.6  Foster Care Children
            10.7  Child Protective Services
            10.8  Welfare Reform
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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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            10.9  Adult Protective Services
            10.10 Court-Ordered Services
            10.11 Family Planning and Reproductive Health Services
            10.12 Prenatal Care
            10.13 Direct Access
            10.14 Emergency Services
            10.15 Medicaid Utilization Thresholds (MUTS)
            10.16 Services for Which Enrollees Can Self-Refer
                  a.    Mental Health and Chemical Dependence Services
                  b.    Vision Services
                  c.    Diagnosis and Treatment of Tuberculosis
                  d.    Family Planning and Reproductive Health Services
                  e.    Article 28 Clinics Operated by Academic Dental Centers
            10.17 Second Opinions for Medical or Surgical Care
            10.18 Coordination with Local Public Health Agencies
            10.19 Public Health Services
                  a.    Tuberculosis Screening, Diagnosis and Treatment;
                        Directly Observed Therapy (TB/DOT)
                  b.    Immunizations
                  c.    Prevention and Treatment of Sexually Transmitted
                        Diseases
                  d.    Lead Poisoning
            10.20 Adults with Chronic Illnesses and Physical or Developmental
                  Disabilities
            10.21 Children with Special Health Care Needs
            10.22 Persons Requiring Ongoing Mental Health Services
            10.23 Member Needs Relating to HIV
            10.24 Persons Requiring Chemical Dependence Services
            10.25 Native Americans
            10.26 Women, Infants, and Children (WIC)
            10.27 Urgently Needed Services
            10.28 Dental Services Provided by Article 28 Clinics Operated by
                  Academic Dental Centers Not Participating in Contractor's
                  Network
            10.29 Coordination of Services
            10.30 Prospective Benefit Package Change for Retroactive SSI
                  Determinations

Section 11  Marketing
            11.1  Marketing Plan
            11.2  Marketing Activities
            11.3  Prior Approval of Marketing Materials, Procedures,
                  Subcontracts
            11.4  Marketing Infractions
            11.5  LDSS Option to Adopt Additional Marketing Guidelines

Section 12  Member Services
            12.1  General Functions
            12.2  Translation and Oral Interpretation
            12.3  Communicating with the Visually, Hearing and Cognitively
                  Impaired
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                      TABLE OF Contents for MODEL CONTRACT

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Section 13  Enrollee Notification
            13.1  Provider Directories/Office Hours for Participating Providers
            13.2  Member ID Cards
            13.3  Member Handbooks
            13.4  Notification of Effective Date of Enrollment
            13.5  Notification of Enrollee Rights
            13.6  Enrollee's Rights to Advance Directives
            13.7  Approval of Written Notices
            13.8  Contractor's Duty to Report Lack of Contact
            13.9  Contractor Responsibility to Notify Enrollee of Expected
                  Effective Date of Enrollment
            13.10 LDSS Notification of Enrollee's Change in Address
            13.11 Contractor Responsibility to Notify Enrollee of Effective Date
                  of Benefit Package Change
            13.12 Contractor Responsibility to Notify Enrollee of Termination,
                  Service Area Changes and Network Changes

Section 14  Complaint and Appeal Procedure
            14.1  Contractor's Program to Address Complaints
            14.2  Notification of Complaint and Appeal Program
            14.3  Guidelines for Complaint and Appeal Program
            14.4  Complaint Investigation Determinations

Section 15  Access Requirements
            15.1  Appointment Availability Standards
            15.2  Twenty-Four (24) Hour Access
            15.3  Appointment Waiting Times
            15.4  Travel Time Standards
                  a.    Primary Care
                  b.    Other Providers
            15.5  Service Continuation
                  a.    New Enrollees
                  b.    Enrollees Whose Health Care Provider Leaves Network
            15.6  Standing Referrals
            15.7  Specialist as a Coordinator of Primary Care
            15.8  Specialty Care Centers

Section 16  Quality Assurance
            16.1  Internal Quality Assurance Program
            16.2  Standards of Care

Section 17  Monitoring and Evaluation
            17.1  Right To Monitor Contractor Performance
            17.2  Cooperation During Monitoring And Evaluation
            17.3  Cooperation During On-Site Reviews
            17.4  Cooperation During Review of Services by External Review
                  Agency
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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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Section 18  Contractor Reporting Requirements
            18.1  Time Frames for Report Submissions
            18.2  SDOH Instructions for Report Submissions
            18.3  Liquidated Damages
            18.4  Notification of Changes in Report Due Dates, Requirements or
                  Formats
            18.5  Reporting Requirements
                  a.    Annual Financial Statements
                  b.    Quarterly Financial Statements
                  c.    Other Financial Reports
                  d.    Encounter Data
                  e.    Quality of Care Performance Measures
                  f.    Complaint Reports
                  g.    Fraud and Abuse Reporting Requirements
                  h.    Participating Provider Network Reports
                  i.    Appointment Availability/Twenty-Four Hour (24) Access
                        and Availability Surveys
                  j.    Clinical Studies
                  k.    Independent Audits
                  1.    New Enrollee Health Screening Completion Report
                  m.    Additional Reports
                  n.    LDSS Specific Reports
            18.6  Ownership and Related Information Disclosure
            18.7  Revision of Certificate of Authority
            18.8  Public Access to Reports
            18.9  Professional Discipline
            18.10 Certification Regarding Individuals Who Have Been Debarred or
                  Suspended by Federal or State Government
            18.11 Conflict of Interest Disclosure
            18.12 Physician Incentive Plan Reporting

Section 19  Records Maintenance and Audit Rights
            19.1  Maintenance of Contractor Performance Records
            19.2  Maintenance of Financial Records and Statistical Data
            19.3  Access to Contractor Records
            19.4  Retention Periods

Section 20  Confidentiality
            20.1  Confidentiality of Identifying Information about Medicaid
                  Recipients and Applicants
            20.2  Medical Records of Foster Children
            20.3  Confidentiality of Medical Records
            20.4  Length of Confidentiality Requirements
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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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Section 21  Participating Providers
            21.1  Network Requirements
                  a.    Sufficient Number
                  b.    Absence of Appropriate Network Provider
                  c.    Suspension of Enrollee Assignments to Providers
                  d.    Notice of Provider Termination
            21.2  Credentialing
                  a.    Licensure
                  b.    Minimum Standards
                  c.    Credentialing/Recredentialling Process
                  d.    Application Procedure
            21.3  SDOH Exclusion or Termination of Providers
            21.4  Evaluation Information
            21.5  Payment In Full
            21.6  Choice/Assignment of PCPs
            21.7  PCP Changes
            21.8  Provider Status Changes
            21.9  PCP Responsibilities
            21.10 Member to Provider Ratios
            21.11 Minimum Office Hours
                  a.    General Requirements
                  b.    Medical Residents
            21.12 Primary Care Practitioners
                  a.    General Limitations
                  b.    Specialists and Sub-specialists as PCPs
                  c.    OB/GYN Providers as PCPs
                  d.    Certified Nurse Practitioners as PCPs
                  e.    Registered Physician's Assistants as Physician Extenders
            21.13 PCP Teams
                  a.    General Requirements
                  b.    Medical Residents
            21.14 Hospitals
                  a.    Tertiary Services
                  b.    Emergency Services
            21.15 Dental Networks
            21.16 Presumptive Eligibility Providers
            21.17 Mental Health and Chemical Dependence Services Providers
            21.18 Laboratory Procedures
            21.19 Federally Qualified Health Centers (FQHCs)
            21.20 Provider Services Function

Section 22  Subcontracts and Provider Agreements
            22.1  Written Subcontracts
            22.2  Permissible Subcontracts
            22.3  Provision of Services Through Provider Agreements
            22.4  Approvals
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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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            22.5  Required Components
            22.6  Timely Payment
            22.7  Restrictions on Disclosure
            22.8  Transfer of Liability
            22.9  Termination of Health Care Professional Agreements
            22.10 Health Care Professional Hearings
            22.11 Non-Renewal of Provide Agreements
            22.12 Physician Incentive Plan

Section 23  Fraud and Abuse Prevention Plan

Section 24  Americans With Disabilities Act Compliance Plan

Section 25  Fair Hearings
            25.1  Enrollee Access to Fair Hearing Process
            25.2  Enrollee Rights to a Fair Hearing
            25.3  Contractor Notice to Enrollees
            25.4  Aid Continuing
            25.5  Responsibilities of SDOH
            25.6  Contractor's Obligations

Section 26  External Appeal
            26.1  Basis for External Appeal
            26.2  Eligibility For External Appeal
            26.3  External Appeal Determination
            26.4  Compliance With External Appeal Laws and Regulations

Section 27  Intermediate Sanctions

Section 28  Environmental Compliance

Section 29  Energy Conservation

Section 30  Independent Capacity of Contractor

Section 31  No Third Party Beneficiaries

Section 32  Indemnification
            32.1  Indemnification by Contractor
            32.2  Indemnification by LDSS

Section 33  Prohibition on Use of Federal Funds for Lobbying
            33.1  Prohibition of Use of Federal Funds for Lobbying
            33.2  Disclosure Form to Report Lobbying
            33.3  Requirements of Subcontractors
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                      TABLE OF CONTENTS FOR MODEL CONTRACT

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Section 34  Non-Discrimination
            34.1  Equal Access to Benefit Package
            34.2  Non-Discrimination
            34.3  Equal Employment Opportunity
            34.4  Native Americans Access to Services From Tribal or Urban
                  Indian Health Facility

Section 35  Compliance with Applicable Laws
            35.1  Contractor and LDSS Compliance With Applicable Laws
            35.2  Nullification of Illegal, Unenforceable, Ineffective or Void
                  Contract Provisions
            35.3  Certificate of Authority Requirements
            35.4  Notification of Changes In Certificate of Incorporation
            35.5  Contractor's Financial Solvency Requirements
            35.6  Compliance With Care I or Maternity Patients
            35.7  Informed Consent Procedures for Hysterectomy and Sterilization
            35.8  Non-Liability of Enrollees For Contractor's Debts
            35.9  LDSS Compliance With Conflict of Interest Laws
            35.10 Compliance With PHL Regarding External Appeals

Section 36  New York State Standard Contract Clauses

Section 37  Insurance Requirements

Signature Page
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<PAGE>

                                AGREEMENT BETWEEN

                             THE COUNTY OF SULLIVAN
               --------------------------------------------------
                         County Name or City of New York

                                       AND

                           WELL CARE OF NEW YORK INC.
               --------------------------------------------------
                                 Contractor Name

                      This Agreement is made by and between

                                 SULLIVAN COUNTY
               --------------------------------------------------
              County Name or City of New York ("County" or "City")

                                 Acting through,

                          DEPARTMENT OF FAMILY SERVICES
               --------------------------------------------------
            Department of Social Services ("LDSS") or Health ("CDOH")

                                   Located at

                                16 COMMUNITY LANE
                               POST OFFICE BOX 231
                              LIBERTY, N.Y., 12754

                                       And

                          WELL CARE OF NEW YORK, INC.
               --------------------------------------------------
                       Contractor Name ("the Contractor")

                                   Located At

                               11 WEST 19TH STREET
                                     FLOOR 2
                              NEW YORK, N.Y. 10011

                                    RECITALS
                                October 1, 2004
                                   Page 1 of 2

<PAGE>

                                    RECITALS

      Pursuant to Title XIX of the Federal Social Security Act, codified as 42
U.S.C. Section 1396 et seq. (the "Social Security Act"), and Title 11 of Article
5 of the New York State Social Services Law ("SSL"), codified as N.Y.S.S.L.
Section 363 et seq., a comprehensive program of Medical Assistance for needy
persons exists in the State of New York ("Medicaid").

      Pursuant to Article 44 of the Public Health Law ("PHL"), the New York
State Department of Health ("SDOH") is authorized to issue Certificates of
Authority to establish Health Maintenance Organizations ("HMOs") PHL Section
4400 et seq., and Prepaid Health Services Plans ("PHSPs"), PHL Section 4403-a.

      The State Social Services Law defines Medicaid to include payment of part
or all of the cost of care and services furnished by an HMO or a PHSP,
identified as Managed Care Organizations ("MCOs") in this Agreement, to Eligible
Persons, as defined in this Agreement, residing in the geographic area specified
in Appendix M (Service Area) when such care and services are furnished in
accordance with an agreement approved by the SDOH that meets the requirements of
federal law and regulations.

      The Contractor is a corporation organized under the laws of New York State
and is certified under Article 44 of the State Public Health Law or Article 43
of the NYS Insurance Law.

      The Contractor offers a comprehensive health services plan and represents
that it is able to make provision for furnishing medical and health service
benefits and has proposed to SULLIVAN CO. DEPT. FAM. SVCS. to provide these
services to Eligible Persons; and

      The Contractor has applied to participate in the Medicaid Managed Care
Program and the SDOH and SULLIVAN CO. DEPT. FAM. SVCS. have determined that the
Contractor meets the qualification criteria established for participation.

      NOW THEREFORE, the parties agree as follows:

                                    RECITALS
                                October 1, 2004
                                   Page 2 of 2

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1.    DEFINITIONS

      "AUTO-ASSIGNMENT" means a process by which an Eligible Person, who is
      mandated to enroll in managed care, but who has not chosen to enroll
      within sixty (60) days of receipt of the mandatory notice, is assigned to
      a MCO contracted with the LDSS as a Medicaid Managed Care Provider in
      accordance with the auto-assignment algorithm determined by the SDOH.

      "BEHAVIORAL HEALTH SERVICES" means services to address mental health
      disorders and/or chemical dependence.

      "BENEFIT PACKAGE" means the covered services described in Appendix K of
      this Agreement to be provided to the Enrollee, as Enrollee is hereinafter
      defined, by or through the Contractor.

      "CAPITATION RATE" means the fixed monthly amount that the Contractor
      receives for an Enrollee to provide that Enrollee with the Benefit
      Package.

      "CHEMICAL DEPENDENCE SERVICES" means examination, diagnosis, level of care
      determination, treatment, rehabilitation, or habilitation, of persons
      suffering from chemical abuse or dependence, and includes the provision of
      alcohol and/or substance abuse services.

      "CHILD/TEEN HEALTH PROGRAM" or "C/THP" means the program of early and
      periodic screening, including inter-periodic, diagnostic and treatment
      services (EPSDT) that New York State offers all Medicaid eligible children
      under twenty-one (21) years of age. Care and services are provided in
      accordance with the periodicity schedule and guidelines developed by the
      New York State Department of Health. The services include administrative
      services designed to help families obtain services for children including
      outreach, information, appointment scheduling, administrative case
      management and transportation assistance, to the extent that
      transportation is included in the Benefit Package.

      "COMPREHENSIVE HIV SPECIAL NEEDS PLAN, OR HIV SNP" means a Managed Care
      Organization certified pursuant to Section forty-four hundred three-c
      (4403-c) of Article 44 of the Public Health Law (Article 44) which, in
      addition to providing or arranging for the provision of comprehensive
      health services on a capitated basis, including those for which Medical
      Assistance payment is authorized pursuant to Section three hundred
      sixty-five-a (365-a) of the Social Services Law, also provides or
      arranges for the provision of comprehensive and specialized HIV care to
      HIV positive persons eligible to receive benefits under Title XIX of the
      federal Social Security Act or other public programs.

      "COURT-ORDERED SERVICES" means those services that the Contractor is
      required to provide to Enrollees pursuant to orders of courts of competent
      jurisdiction, provided however, that such ordered services are within the
      Contractor's Medicaid managed care

                                    SECTION 1
                                  (DEFINITIONS)
                                October 1, 2004
                                       1-1

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      Benefit Package and reimbursable under Title XIX of the Federal Social
      Security Act (SSL364-j(4)(r)).

      "DAYS" means calendar days except as otherwise stated.

      "DETOXIFICATION SERVICES" means Medically Managed Detoxification Services;
      and Medically Supervised Inpatient and Outpatient Withdrawal Services as
      defined in Appendix K.

      "DISENROLLMENT" means the process by which an Enrollee's membership in the
      Contractor's plan terminates.

      "EFFECTIVE DATE OF DISENROLLMENT" means the date on which an Enrollee may
      no longer receive services from the Contractor, pursuant to Section 8.6
      and Appendix H of this Agreement.

      "EFFECTIVE DATE OF ENROLLMENT" means the date on which an Enrollee may
      receive services from the Contractor, pursuant to Section 6.8(b) and
      Appendix H of this Agreement.

      "ELIGIBLE PERSON" means a person whom the LDSS, state or federal
      government determines to be eligible for Medicaid and who meets all the
      other conditions for enrollment in Medicaid managed care as set forth in
      this Agreement.

      "EMERGENCY MEDICAL CONDITION" means a medical or behavioral condition, the
      onset of which is sudden, that manifests itself by symptoms of sufficient
      severity, including severe pain, that a prudent layperson, possessing an
      average knowledge of medicine and health, could reasonably expect the
      absence of immediate medical attention to result in: (i) placing the
      health of the person afflicted with such condition in serious jeopardy, or
      in the case of a behavioral condition, placing the health of the person or
      others in serious jeopardy; or (ii) serious impairment to such person's
      bodily functions; or (iii) serious dysfunction of any bodily organ or part
      of such person; or (iv) serious disfigurement of such person.

      "EMERGENCY SERVICES" means covered medical services that are required to
      treat an Emergency Medical Condition.

      "ENROLLEE" means an Eligible Person who, either personally or through an
      authorized representative, has enrolled (or who has been auto-assigned) in
      the Contractor's plan pursuant to Section 6 of this Agreement.

      "ENROLLMENT" means the process by which an Enrollee's membership in a
      Contractor's Plan begins.

      "ENROLLMENT BROKER" means the state and/or county-contracted entity that
      provides enrollment, education, and outreach services; effectuates
      enrollments and disenrollments

                                    SECTION 1
                                  (DEFINITIONS)
                                October 1, 2004
                                       1-2

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      in Medicaid managed care; and provides other contracted services on behalf
      of the SDOH and the LDSS.

      "EXPERIENCED HIV PROVIDER" means an entity grant-funded by the SDOH AIDS
      Institute to provide clinical and/or supportive services or an entity
      licensed or certified by the SDOH to provide HIV/AIDS services.

      "FAMILY" means a mother and child(ren), a father and child(ren), a father
      and mother and child(ren), or a husband and wife residing in the same
      household or persons included in the same case for purposes of family
      enrollment in mandatory counties.

      "FISCAL AGENT" means the entity that processes or pays vendor claims on
      behalf of the Medicaid state agency pursuant to an agreement between the
      entity and such agency.

      "GUARANTEED ELIGIBILITY" means the period beginning on the Enrollee's
      Effective Date of Enrollment with the Contractor and ending six (6) months
      thereafter, during which the Enrollee may be entitled to continued
      enrollment in the Contractor's plan despite the loss of Medicaid
      eligibility as set forth in Section 9 of this Agreement.

      "HEALTH PROVIDER NETWORK" or "HHN" means a closed communication network
      dedicated to secure data exchange and distribution of health related
      information between various health facility providers and the SDOH. HPN
      functions include: collection of Medicaid complaint and disenrollment
      information; collection of Medicaid financial reports; collection and
      reporting of managed care provider networks systems (PNS); and the
      reporting of Medicaid encounter data systems (MEDS).

      "HIV SPECIALIST PCP" means a Primary Care Provider that meets the
      following criteria:

            -     Direct clinical management of persons with HIV as part of a
                  postgraduate program, clinic, hospital-based or private
                  practice during the last two years. Primary ambulatory care of
                  HIV-infected patients should include the management of
                  patients receiving antiretroviral therapy over an extended
                  period of time. This experience should equal twenty
                  patient-years experience, and

            -     Ten hours annually of Continuing Medical Education (CME) that
                  includes information on the use of antiretroviral therapy in
                  the ambulatory care setting.

      "INPATIENT STAY PENDING ALTERNATE LEVEL OF MEDICAL CARE" means continued
      care in a hospital pending placement in an alternate lower medical level
      of care, consistent with the provisions of 18 NYCRR 505.20 and 10 NYCRR,
      Part 85.

      "INSTITUTION FOR MENTAL DISEASE" or "IMD" means a hospital, nursing
      facility, or other institution of more than sixteen (16) beds that is
      primarily engaged in providing diagnosis, treatment or care of persons
      with mental diseases, including medical attention, nursing care and
      related services. Whether an institution is an Institution for Mental
      Disease is determined by its overall character as that of a facility
      established and maintained primarily for the care and treatment of
      individuals with mental diseases,

                                   SECTION I
                                 (DEFINITIONS)
                                October 1, 2004
                                      1-3

<PAGE>

      whether or not it is licensed as such. An institution for the mentally
      retarded is not an Institution for Mental Diseases.

      "LOCAL PUBLIC HEALTH AGENCY" means SULLIVAN COUNTY PUBLIC HEALTH SVCS.
                                           INSERT NAME OF AGENCY

      "LOCK-IN PERIOD" means the period of time during which the Enrollee may
      not disenroll from the Contractor's plan, unless the Enrollee becomes
      eligible for an exclusion or an exemption or can demonstrate good cause as
      established in state law and in 18 NYCRR section .360-10.13.

      "MANAGED CARE ORGANIZATION" or "MCO" means a health maintenance
      organization ("HMO") or prepaid health service plan ("PHSP") certified
      under Article 44 of the New York State PHL.

      "MARKETING" means any activity of the Contractor, subcontractor or
      individuals or entities affiliated with the Contractor by which
      information about the Contractor is made known to Eligible Persons for the
      purpose of persuading such persons to enroll with the Contractor.

      "MARKETING REPRESENTATIVE" means any individual or entity engaged by the
      Contractor to market on behalf of the Contractor.

      "MEDICAID MANAGEMENT INFORMATION SYSTEM" or "MMIS" means the Medical
      Assistance Information and Payment System of the SDOH.

      "MEDICAL RECORD" means a complete record of care rendered by a provider
      documenting the care rendered to the Enrollee, including inpatient,
      outpatient, and emergency care, in accordance with all applicable federal,
      state and local laws, rules and regulations. Such record shall be signed
      by the medical professional rendering the services.

      "MEDICALLY NECESSARY" means health care and services that are necessary to
      prevent, diagnose, manage or treat conditions in the person that cause
      acute suffering, endanger life, result in illness or infirmity, interfere
      with such person's capacity for normal activity, or threaten some
      significant handicap.

      "NATIVE AMERICAN" means, for purposes of this contract, a person
      identified in the Medicaid eligibility system as a Native American.

      "NONCONSENSUAL ENROLLMENT" means Enrollment of an Eligible Person, other
      than through Auto-assignment, newborn enrollment or case addition, in a
      Managed Care Organization without the consent of the Eligible Person or
      consent of a person with the legal authority to act on behalf of the
      Eligible Person at the time of Enrollment.

      "NON-PARTICIPATING PROVIDER" means a provider of medical care and/or
      services with which the Contractor has no Provider Agreement.

                                   SECTION 1
                                 (DEFINITIONS)
                                October 1, 2004
                                      1-4

<PAGE>

      "PARTICIPATING PROVIDER" means a provider of medical care and/or services
      that has a Provider Agreement with the Contractor

      "PHYSICIAN INCENTIVE PLAN" or "PIP" means any compensation arrangement
      between the Contractor or one of its contracting entities and a physician
      or physician group that may directly or indirectly have the effect of
      reducing or limiting services furnished to Medicaid recipients enrolled by
      the MCO.

      "PREPAID CAPITATION PLAN ROSTER" OR "ROSTER" means the enrollment list
      generated on a monthly basis by SDOH by which LDSS and Contractor are
      informed of specifically which recipients the Contractor will be serving
      for the coming month, subject to any revisions communicated in writing or
      electronically by SDOH, LDSS, or the Enrollment Broker.

      "PRESUMPTIVE ELIGIBILITY PROVIDER" means a provider designated by the SDOH
      as qualified to determine the presumptive eligibility for pregnant women
      to allow them to receive prenatal services immediately. Such providers
      assist recipients with the completion of the full application for Medicaid
      and they may be comprehensive Prenatal Care Programs, Local Public Health
      Agencies, Certified Home Health Agencies, Public Health Nursing Services,
      Article 28 facilities, and individually licensed physicians and certified
      nurse practitioners.

      "PREVENTIVE CARE" means the care or services rendered to avert
      disease/illness and/or its consequences. There are three levels of
      preventive care: primary, such as immunizations, aimed at preventing
      disease; secondary such as disease screening programs aimed at early
      detection of disease; and tertiary such as physical therapy, aimed at
      restoring function after the disease has occurred. Commonly, the term
      "preventive care" is used to designate prevention and early detection
      programs rather than treatment programs.

      "PRIMARY CARE PROVIDER" or "PCP" means a qualified physician, or certified
      nurse practitioner or team of no more than four (4) qualified
      physicians/nurse practitioners which provides all required primary care
      services contained in the Benefit Package to Enrollees.

      "PROVIDER AGREEMENT" means any written contract between the Contractor and
      participating Providers to provide medical care and/or services to
      Contractor's Enrollees.

      "SCHOOL BASED HEALTH CENTERS" or "SBHC" are SDOH approved centers which
      provide comprehensive primary and mental health services including health
      assessments, diagnosis and treatment of acute illnesses, screenings and
      immunizations, routine management of chronic diseases, health education,
      mental health counseling and treatment on-site in schools. Services are
      offered by multi-disciplinary staff from sponsoring Article 28 licensed
      hospitals and community health centers.

      "SERIOUSLY EMOTIONALLY DISTURBED" or "SED" means, a child through
      seventeen (17) years of age who has utilized the following during the
      twelve (12) month period prior to scheduled enrollment:

                                    SECTION 1
                                  (DEFINITIONS)
                                October 1, 2004
                                       1-5

<PAGE>

            -     ten (10) or more encounters, including visits to a mental
                  health clinic, psychiatrist or psychologist, and inpatient
                  hospital days relating to a psychiatric diagnosis; or

            -     one (1) or more specialty mental health visits (i.e.,
                  psychiatric rehabilitation treatment program; day treatment;
                  continuing day treatment; comprehensive case management;
                  partial hospitalization; rehabilitation services provided to
                  residents of Office of Mental Health (OMH) licensed community
                  residences and family-based treatment; and mental health
                  clinics for seriously emotionally disturbed children).

      "SERIOUSLY AND PERSISTENTLY MENTALLY ILL" or "SPMI" means an adult
      eighteen (18) years or older who has utilized the following during the
      twelve (12) month period prior to scheduled enrollment:

            -     ten (10) or more encounters, including visits to a mental
                  health clinic, psychiatrist or psychologist, and inpatient
                  hospital days relating to a psychiatric diagnosis; or

            -     one (1) or more specialty mental health visits (i.e.,
                  psychiatric rehabilitation treatment program; day treatment;
                  continuing  day treatment; comprehensive case management;
                  partial hospitalization; rehabilitation services provided to
                  residents of OMH licensed community residences and family-
                  based treatment; and mental health clinics for seriously
                  emotionally disturbed children).

      "SUPPLEMENTAL MATERNITY CAPITATION PAYMENT" means the fixed amount paid to
      the Contractor for the prenatal and postpartum physician care and hospital
      or birthing center delivery costs, limited to those cases in which the
      plan has paid the hospital or birthing center for the maternity stay, and
      can produce evidence of such payment.

      "SUPPLEMENTAL NEWBORN CAPITATION PAYMENT" means the fixed amount paid to
      the Contractor for the inpatient birthing costs for a newborn enrolled in
      the plan, limited to those cases in which the plan has paid the hospital
      or birthing center for the newborn stay, and can produce evidence of such
      payment.

      "TUBERCULOSIS DIRECTLY OBSERVED THERAPY" or "TB/DOT" means the direct
      observation of ingestion of oral TB medications to assure patient
      compliance with the physician's prescribed medication regimen.

      "URGENTLY NEEDED Services" means covered services that are not Emergency
      Services as defined in this Section, provided when an Enrollee is
      temporarily absent from the Contractor's service area, when the services
      are medically necessary and immediately required: (1) as a result of an
      unforeseen illness, injury, or condition; and (2) it was not reasonable
      given the circumstances to obtain the services through the Contractor's
      plan.

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-6

<PAGE>

2.    AGREEMENT TERM, AMENDMENTS, EXTENSIONS, AND GENERAL CONTRACT
      ADMINISTRATION PROVISIONS

      2.1   Term

            a)    This Agreement is effective October 1, 2004 and shall remain
                  in effect until September 30, 2005; or until the execution of
                  an extension, renewal or successor Agreement approved by the
                  SDOH and the Department of Health and Human Services (DHHS);
                  or until the effective date of an executed agreement between
                  the Contractor and SDOH for Contractor's participation in the
                  Medicaid managed care program; whichever occurs first.

            b)    The parties to the Agreement shall have the option to renew
                  this Agreement for additional two (2) year and or one (1) year
                  terms, subject to the approval of the LDSS, SDOH, DHHS and any
                  other entities as required by law or regulation.

            c)    However, in no event. shall the maximum duration of this
                  Agreement exceed five (5) years.

      2.2   Amendments and Extensions

            a)    This Agreement may only be modified in writing. Unless
                  otherwise specified in this Agreement, modifications must be
                  signed by the parties and approved by the SDOH, DHHS, and any
                  other entities as required by law or regulation, prior to the
                  end of the quarter in which the amendment is to be effective.

            b)    This Agreement shall not be automatically renewed at its
                  expiration. This Agreement may be extended by written
                  amendment, in accordance with the procedures set forth in this
                  Section.

            c)    An extension to this Agreement may be granted for reasons
                  including, but not limited, to the following:

                  i)    Negotiations for a successor Agreement will not be
                        completed by the expiration date of the current
                        contract; or

                  ii)   The Contractor has submitted a termination notice and
                        transition of Enrollees will not be completed by the
                        expiration date of the current contract.

                                   SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                October 1, 2004
                                       2-1

<PAGE>

            d)    The parties will submit, to the extent practicable, the
                  proposed signed and dated extensions, including all necessary
                  local government approvals, to SDOH prior to the scheduled
                  expiration date of this Agreement

      2.3   Approvals

            This Agreement and any amendments to this Agreement shall not be
            effective or binding unless and until approved, in writing, by the
            DHHS, the SDOH and any other entity as required in law and
            regulation. SDOH will provide a notice of each such approval to the
            Contractor and the LDSS upon such approval.

      2.4   Entire Agreement

            This Agreement shall supersede all prior Agreements between the
            Contractor and the LDSS. This Agreement, including those
            attachments, schedules, appendices, exhibits, and addenda that have
            been specifically incorporated herein and written plans submitted by
            the Contractor and maintained on file by SDOH and/or LDSS pursuant
            to this Agreement, contains all the terms and conditions agreed upon
            by the parties, and no other Agreement, oral or otherwise, regarding
            the subject matter of this Agreement shall be deemed to exist or to
            bind any of the parties or vary any of the terms contained in this
            Agreement. In the event of any inconsistency or conflict among the
            document elements of this Agreement, such inconsistency or conflict
            shall be resolved by giving precedence to the document elements in
            the following order:

                  1)    Appendix A, Standard Clauses for all New York State
                        Contracts;

                  2)    Local Standard Clauses, if any;

                  3)    The body of this Agreement;

                  4)    The appendices attached to the body of this Agreement,
                        other than Appendix A;

                  5)    The Contractor's approved:

                        i)    Marketing Plan on file with SDOH and LDSS

                        ii)   Complaint and Appeals Procedure on file with SDOH
                              and LDSS

                        iii)  Quality Assurance Plan on file with SDOH and LDSS

                        iv)   Americans with Disabilities Act Compliance Plan on
                              file with SDOH and LDSS

                        v)    Fraud and Abuse Prevention Plan on file with SDOH
                              and LDSS.

                                    SECTION 2
                  (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-2

<PAGE>

      2.5   Renegotiation

            The parties to this Agreement shall have the right to renegotiate
            the terms and conditions of this Agreement in the event applicable
            local, state or federal law, regulations or policy are altered from
            those existing at the time of this Agreement in order to be in
            continuous compliance therewith. This Section shall not limit the
            right of the parties to this Agreement from renegotiating or
            amending other terms and conditions of this agreement. Such changes
            shall only be made with the consent of the parties and the prior
            approval of the SDOH and the DHHS.

      2.6   Assignment and Subcontracting

            a)    The Contractor shall not, without LDSS and SDOH's prior
                  written consent, assign, transfer, convey, sublet, or
                  otherwise dispose of this Agreement; of the Contractor's
                  right, title, interest, obligations, or duties under the
                  Agreement; of the Contractor's power to execute the Agreement;
                  or, by power of attorney or otherwise, of any of the
                  Contractor's rights to receive monies due or to become due
                  under this Agreement. Any assignment, transfer, conveyance,
                  sublease, or other disposition without LDSS and SDOH's consent
                  shall be void.

            b)    Contractor may not enter into any subcontracts related to the
                  delivery of services to Enrollees, except by written
                  agreement, as set forth in Section 22 of this Agreement. The
                  Contractor may subcontract for provider services and
                  management services. If such written agreement would be
                  between Contractor and a provider of health care or ancillary
                  health services or between Contractor and an independent
                  practice association, the agreement must be in a form
                  previously approved by SDOH. If such subcontract is for
                  management services under 10 NYCRR Section 98-1.11, it must be
                  approved by SDOH prior to its becoming effective. Any
                  subcontract entered into by Contractor shall fulfill the
                  requirements of 42 CFR Parts 434 and 438 that are appropriate
                  to the service or activity delegated under such subcontract.
                  Contractor agrees that it shall remain legally responsible to
                  LDSS for carrying out all activities under this Agreement and
                  that no subcontract shall limit or terminate Contractor's
                  responsibility.

      2.7   Termination

            a)    LDSS Initiated Termination of Contract

                  i)    LDSS shall have the right to terminate this Agreement,
                        in whole or in part if the Contractor:
                        A) takes any action that threatens the health, safety,
                           or welfare of its Enrollees;

                                   SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                October 1, 2004
                                       2-3

<PAGE>

                        B)    has engaged in an unacceptable practice under 18
                              NYCRR, Part 515, that affects the fiscal integrity
                              of the Medicaid program;

                        C)    has its Certificate of Authority suspended,
                              limited or revoked by SDOH;

                        D)    materially breaches the Agreement or fails to
                              comply with any term or condition of this
                              Agreement that is not cured within twenty (20)
                              days, or to such longer period as the parties may
                              agree, of LDSS's written request for compliance;

                        E)    becomes insolvent;

                        F)    brings a proceeding voluntarily, or has a
                              proceeding brought against it involuntarily, under
                              Title 11 of the U.S. Code (the Bankruptcy Code);
                              or

                        G)    knowingly has a director, officer, partner or
                              person owning or controlling more than five
                              percent (5%) of the Contractor's equity, or has an
                              employment, consulting, or other agreement with
                              such a person for the provision of items and/or
                              services that are significant to the Contractor's
                              contractual obligation who has been debarred or
                              suspended by the federal, state or local
                              government, or otherwise excluded from
                              participating in procurement activities.

                  ii)   The LDSS will notify the Contractor of its intent to
                        terminate this Agreement for the Contractor's failure to
                        meet the requirements of this Agreement and provide
                        Contractor with a hearing prior to the termination.

                  iii)  If SDOH suspends, limits or revokes Contractor's
                        Certificate of Authority under PHL section 4404, this
                        Agreement shall expire on the date the Contractor ceases
                        to have authority to serve the geographic area of the
                        LDSS. No hearing will be required if the contract
                        expires due to SDOH suspension, limitation or revocation
                        of the Contractor's Certificate of Authority.

                  iv)   Prior to the effective date of the termination the LDSS
                        shall notify Enrollees of the termination, or delegate
                        responsibility for such notification to the Contractor,
                        and such notice shall include a statement that Enrollees
                        may disenroll immediately without cause.

            b)    Contractor and LDSS Initiated Termination

                  The Contractor and the LDSS each shall have the right to
                  terminate this Agreement in the event that SDOH and the
                  Contractor fail to reach agreement on the monthly Capitation
                  Rates. In such event, the party exercising its right shall
                  give the other party, LDSS, and SDOH written notice specifying
                  the reason for and the effective date of termination, which

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                October 1, 2004
                                       2-4

<PAGE>

                  shall not be less time than will permit an orderly
                  disenrollment of Enrollees to the Medicaid fee-for-service
                  payment mechanism or transfer to another MCO, as determined by
                  LDSS, but no more than ninety (90) days.

            c)    Contractor Initiated Termination

                  i)    The Contractor shall have the right to terminate this
                        Agreement in the event that LDSS materially breaches the
                        Agreement or fails to comply with any term or condition
                        of this Agreement that is not cured within twenty (20)
                        days, or to such longer period as the parties may agree,
                        of the Contractor's written request for compliance. The
                        Contractor shall give LDSS written notice specifying the
                        reason for and the effective date of the termination,
                        which shall not be less time than will permit an orderly
                        disenrollment of Enrollees to the Medicaid
                        fee-for-service payment mechanism or transfer to another
                        managed care program, as determined by LDSS, but no more
                        than ninety (90) days.

                  ii)   The Contractor shall have the right to terminate this
                        Agreement in the event that its obligations are
                        materially changed by modifications to this Agreement
                        and its Appendices by SDOH or LDSS. In such event,
                        Contractor shall give LDSS and SDOH written notice
                        within thirty (30) days of notification of changes to
                        the Agreement or Appendices specifying the reason and
                        the effective date of termination, which shall not be
                        less time than will permit an orderly disenrollment of
                        Enrollees to the Medicaid fee-for-service program or
                        transfer to another MCO, as determined by the LDSS, but
                        no more than ninety (90) days.

                  iii)  The Contractor shall a so have the right to terminate
                        this Agreement if the Contractor is unable to provide
                        services pursuant to this Agreement because of a natural
                        disaster and/or an act of God to such a degree that
                        Enrollees cannot obtain reasonable access to services
                        within the Contractor's organization, and, after
                        diligent efforts, the Contractor cannot make other
                        provisions for the delivery of such services. The
                        Contractor shall give LDSS written notice of any such
                        termination that specifies:

                        A)    the reason for the termination, with appropriate
                              documentation of the circumstances arising from a
                              natural disaster and/or an act of God that
                              preclude reasonable access to services;

                        B)    the Contractor's attempts to make other provision
                              for the delivery of services; and

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                 AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-5

<PAGE>

                        C)    the effective date of the termination, which shall
                              not be less time than will permit an orderly
                              disenrollment of Enrollees to the Medicaid fee-
                              for-service payment mechanism or transfer to
                              another MCO, as determined by LDSS, but no more
                              than ninety (90) days.

            d)    Termination Due To Loss of Funding

                  In the event that State and or Federal funding used to pay for
                  services under this Agreement is reduced so that payments
                  cannot be made in full, this Agreement shall automatically
                  terminate, unless both parties agree to a modification of the
                  obligations under this Agreement. The effective date of such
                  termination shall be ninety (90) days after the Contractor
                  receives written notice of the reduction in payment, unless
                  available funds are insufficient to continue payments in full
                  during the ninety (90) day period, in which case LDSS shall
                  give the Contractor written notice of the earlier date upon
                  which the Agreement shall terminate. A reduction in State
                  and/or Federal funding cannot reduce monies due and owing to
                  the Contractor on or before the effective date of the
                  termination of the Agreement.

      2.8   Close-Out Procedures

            Upon termination or expiration of this Agreement and in the event
            that it is not scheduled for renewal, the Contractor shall comply
            with close-out procedures that the Contractor develops in
            conjunction with LDSS and that the LDSS, and the SDOH have approved.
            The close-out procedures shall include the following:

            a)    The Contractor shall promptly account for and repay funds
                  advanced by SDOH for coverage of Enrollees for periods
                  subsequent to the effective date of termination;

            b)    The Contractor shall give LDSS, SDOH, and other authorized
                  federal, state or local agencies access to all books, records,
                  and other documents and upon request, portions of such books,
                  records, or documents that may be required by such agencies
                  pursuant to the terms of this Agreement;

            c)    The Contractor shall submit to LDSS, SDOH, and other
                  authorized federal, state or local agencies, within ninety
                  (90) days of termination, a final financial statement and
                  audit report relating to this Agreement, made by a certified
                  public accountant or a licensed public accountant, unless the
                  Contractor requests of LDSS and receives written approval from
                  LDSS, SDOH and all other go governmental agencies from which
                  approval is required, for an extension of time for this
                  submission;

                                    SECTION 2
                    (AGREEMENT TERM. AMENDMENTS, EXTENSIONS,
                 AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                October 1, 2004
                                       2-6

<PAGE>

            d)    The Contractor shall furnish to SDOH immediately upon receipt
                  all information related to any request for reimbursement of
                  any medical claims that result from service delivered after
                  the date of termination of this Agreement;

            e)    The Contractor shall establish an appropriate plan acceptable
                  to and prior approved by the LDSS and SDOH for the orderly
                  disenrollment of Enrollees to the Medicaid fee-for-service
                  program or enrollment into another MCO. This plan shall
                  include the provision of pertinent information to identified
                  Enrollees who are: pregnant; currently receiving treatment for
                  a chronic or life threatening condition; prior approved for
                  services or surgery; or whose care is being monitored by a
                  case manager to assist them in making decisions which will
                  promote continuity of care.

            f)    SDOH shall promptly pay all claims and amounts owed to the
                  Contractor;

            g)    Any termination of this Agreement by either the Contractor or
                  LDSS shall be done by amendment to this Agreement, unless the
                  contract is terminated by the LDSS due to conditions in
                  Section 2.7 a.(i) or Appendix A of this Agreement.

      2.9   Rights and Remedies

            The rights and remedies of LDSS and the Contractor provided
            expressly in this Article shall not be exclusive and are in addition
            to all other rights and remedies provided by law or under this
            Agreement.

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                 AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-7

<PAGE>

      2.10  Notices

            All notices to be given under this Agreement shall be in writing and
            shall be deemed to have been given when mailed to, or, if
            personally delivered, when received by the Contractor, LDSS, and the
            SDOH at the following addresses:

            For LDSS:
            COMMISSIONER
            SULLIVAN COUNTY DEPT. FAM. SVCS.
            POST OFFICE BOX 231
            16 COMMUNITY LANE
            LIBERTY, N.Y. 12754
            [Insert Name and Address]

            For SDOH:
            New York State Department of Health
            Empire State Plaza
            Corning Tower, Rm. 2074
            Albany, NY 12237-0065

            For the Contractor:
            CHIEF EXECUTIVE OFFICER

            WELL CARE OF NEW YORK, INC.
            11 WEST 19TH STREET, FLOOR 2
            NEW YORK, N.Y. 10011
            (Insert Name and Address]

      2.11  Severability

            If this Agreement contains any unlawful provision that is not an
            essential part of this Agreement and that was not a controlling or
            material inducement to enter into this Agreement, the provision
            shall have no effect and, upon notice by either party, shall be
            deemed stricken from this Agreement without affecting the binding
            force of the remainder of this Agreement.

                                   SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                October 1, 2004
                                      2-8

<PAGE>

3.    COMPENSATION

      3.1   Capitation Payments

            Compensation to the Contractor shall consist of a monthly capitation
            payment for each Enrollee and the Supplemental Capitation Payments
            as described in Sections 3.1 (c) and 3.1 (d), where applicable.

            a)    In no event shall monthly capitation payments to the
                  Contractor for the Benefit Package exceed the cost of
                  providing the Benefit Package on a fee-for-service basis to an
                  actuarially equivalent, non-enrolled population group Upper
                  Payment Limit (UPL) as determined by SDOH.

            b)    The monthly Capitation Rates are attached hereto as Appendix L
                  and shall be deemed incorporated into this Agreement without
                  further action by the parties.

            c)    The monthly capitation payments and the Supplemental Newborn
                  Capitation Payment and the Supplemental Maternity Capitation
                  Payment to the Contractor shall constitute full and complete
                  payments to the Contractor for all services that the
                  Contractor provides pursuant to this Agreement subject to
                  stop-loss provisions set forth in Section 3.11 and 3.12 of
                  this Agreement.

            d)    Capitation Rates shall be effective for the entire contract
                  period, except as described in Section 3.2.

      3.2   Modification of Rates During Contract Period

            a)    Any technical modification to Capitation Rates during the term
                  of the Agreement as agreed to by the Contractor, including but
                  not limited to, changes in reinsurance or the Benefit Package,
                  shall be deemed incorporated into this Agreement without
                  further action by the parties, upon approval by SDOH, and upon
                  written notice by SDOH to the LDSS.

            b)    Any other modification to Capitation Rates, as agreed to by
                  SDOH and the Contractor, during the term of the Agreement
                  shall be deemed incorporated into this Agreement without
                  further action by the parties upon approval of such
                  modifications by the SDOH and the State Division of the
                  Budget, and upon written notice by SDOH to the LDSS.

            c)    In the event that SDOH and the Contractor fail to reach
                  agreement on modifications to the monthly Capitation Rates,
                  the SDOH will provide formal written notice to the Contractor
                  and LDSS of the amount and effective date of the modified
                  Capitation Rates approved by the State Division of the Budget.
                  The Contractor shall have the option of terminating this
                  Agreement if such

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-1

<PAGE>

                  approved modified Capitation Rates are not acceptable. In such
                  case, the Contractor shall give written notice to the SDOH and
                  the LDSS within thirty (30) days of the date of the formal
                  written notice of the modified Capitation Rates from SDOH
                  specifying the reasons for and effective date of termination.
                  The effective date of termination shall be ninety (90) days
                  from the date of the Contractor's written notice unless the
                  SDOH determines that an orderly disenrollment to Medicaid
                  fee-for-service or transfer to another MCO can be accomplished
                  in fewer days. During the period commencing with the effective
                  date of the SDOH modified Capitation Rates through the
                  effective date of termination of the Agreement, the Contractor
                  shall have the option of continuing to receive capitation
                  payments at the expired Capitation Rates or at the modified
                  Capitation Rates approved by SDOH and State Division of the
                  Budget for the rate period.

                  If the Contractor fails to exercise its right to terminate in
                  accordance with this Section, then the modified Capitation
                  Rates approved by SDOH and the State Division of the Budget
                  shall be deemed incorporated into this Agreement without
                  further action by the parties as of the effective date of the
                  modified Capitation Rates as established by SDOH and approved
                  by State Division of the Budget.

            3.3   Rate Setting Methodology

                  Capitation Rates are determined using a prospective
                  methodology whereby cost, utilization and other rate-setting
                  data available for the time period prior to the time period
                  covered by the rates are used to establish premiums.
                  Capitation rates will not be retroactively adjusted to reflect
                  actual fee-for-service data or plan experience for the time
                  period covered by the rates.

            3.4   Payment of Capitation

                  a)    The monthly capitation payments for each Enrollee are
                        due to the Contractor from the Effective Date of
                        Enrollment until the Effective Date of Disenrollment of
                        the Enrollee or termination of this Agreement, whichever
                        occurs first. The Contractor shall receive a full
                        month's capitation payment for the month in which
                        disenrollment occurs. The Roster generated by SDOH with
                        any modification communicated electronically or in
                        writing by the LDSS or the Enrollment Broker prior to
                        the end of the month in which the Roster is generated,
                        shall be the enrollment list for purposes of MMIS
                        premium billing and payment, as discussed in Section 6.9
                        and Appendix H.

                  b)    Upon receipt by the Fiscal Agent of a properly completed
                        claim for monthly capitation payments submitted by the
                        Contractor pursuant to this Agreement, the Fiscal Agent
                        will promptly process such claim for payment through
                        MMIS and use its best efforts to complete such
                        processing within thirty (30) business days from date of
                        receipt of the claim by the Fiscal Agent. Processing of

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-2

<PAGE>

                        Contractor claims shall be In compliance with the
                        requirements of 42 CFR 447.45. The Fiscal Agent will
                        also use its best efforts to resolve any billing problem
                        relating to the Contractor's claims as soon as possible.
                        In accordance with Section 41 of the State Finance Law,
                        the State and LDSS shall have no liability under this
                        Agreement to the Contractor or anyone else beyond funds
                        appropriated and available for payment of Medical
                        Assistance care, services and supplies.

      3.5   Denial of Capitation Payments

            If the Centers for Medicare and Medicaid Services denies payment for
            new Enrollees, as authorized by Social Security Act (SSA) Section
            1903(m)(5) and 42 CFR Section 434.67, or such other applicable
            federal statutes or regulations, based upon a determination that
            Contractor failed substantially to provide medically necessary items
            and services, imposed premium amounts or charges in excess of
            permitted payments, engaged in discriminatory practices as described
            in SSA Section 1932(e)(l)(A)(iii), misrepresented or falsified
            information submitted to CMS, SDOH, LDSS, the Enrollment Broker, or
            an Enrollee, potential Enrollee, or health care provider, or failed
            to comply with federal requirements (i.e. 42 CFR Section 417.479
            and 42 CFR Section 434.70) relating to the Physician Incentive
            Plans, SDOH and LDSS will deny capitation payments to the Contractor
            for the same Enrollees for the period of time for which CMS denies
            such payment.

      3.6   SDOH Right to Recover Premiums

            The parties acknowledge and accept that the SDOH has a right to
            recover premiums paid to the Contractor for Enrollees listed on the
            monthly Roster who are later determined for the entire applicable
            payment month, to have been in an institution; to have been
            incarcerated; to have moved out of the Contractor's service area
            subject to any time remaining in the Enrollee's Guaranteed
            Eligibility period; or to have died. In any event, the State may
            only recover premiums paid for Medicaid Enrollees listed on a Roster
            if it is determined by the SDOH that the Contractor was not at risk
            for provision of Benefit Package services for any portion of the
            payment period.

      3.7   Third Party Health Insurance Determination

            The Contractor and the LDSS will make diligent efforts to determine
            whether Enrollees have third party health insurance (TPHI). The LDSS
            shall use its best efforts to maintain third party information on
            the WMS/MMIS Third Party Resource System. The Contractor shall make
            good faith efforts to coordinate benefits with and collect TPHI
            recoveries from other insurers, and must inform the LDSS of any
            known changes in status of TPHI insurance eligibility within thirty
            (30) days of learning of a change in TPHI. The Contractor may use
            the Roster as one method to determine TPHI information. The
            Contractor will be permitted to retain 100 percent of any
            reimbursement for Benefit Package services obtained

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                      3-3

<PAGE>

            from TPHI. Capitation Rates are net of TPHI recoveries. In no
            instances may an Enrollee be held responsible for disputes over
            these recoveries.

      3.8   Payment For Newborns

            a)    The Contractor shall be responsible for all costs and services
                  included in the Benefit Package associated with the Enrollee's
                  newborn, unless the child is excluded from Medicaid Managed
                  Care.

            b)    The Contractor shall receive a capitation payment from the
                  first day of the newborn's month of birth and, in instances
                  where the plan pays the hospital or birthing center for the
                  new born stay, a Supplemental Newborn Capitation Payment.

            c)    Capitation Rate and Supplemental Newborn Capitation Payment
                  for a newborn will begin the month following certification of
                  the newborn's eligibility and enrollment, retroactive to the
                  first day of the month in which the child was born.

            d)    The Contractor cannot bill for a Supplemental Newborn
                  Capitation Payment unless the newborn hospital or birthing
                  center payment has been paid by the Contractor. The Contractor
                  must maintain on file evidence of payment to the hospital or
                  birthing center of the claim for the newborn stay. Failure to
                  have supporting records may, upon an audit, result in
                  recoupment of the Supplemental Newborn Capitation Payment by
                  SDOH.

      3.9   Supplemental Maternity Capitation Payment

            a)    The Contractor shall be responsible for all costs and services
                  included in the Benefit Package associated with the maternity
                  care of an Enrollee.

            b)    In instances where the Enrollee is enrolled in the
                  Contractor's plan on the date of the delivery of a child, the
                  Contractor shall be entitled to receive a Supplemental
                  Maternity Capitation Payment. The Supplemental Maternity
                  Capitation Payment reimburses the Contractor for the inpatient
                  and outpatient costs of services normally provided as part of
                  maternity care including antepartum care, delivery and
                  post-partum care. The Supplemental Maternity Capitation
                  Payment is in addition to the monthly Capitation Rate paid by
                  the SDOH to the Contractor for the Enrollee.

            c)    In instances where the Enrollee was enrolled in the
                  Contractor's plan for only part of the pregnancy, but was
                  enrolled on the date of the delivery of the child, the plan
                  shall be entitled to receive the entire Supplemental Maternity
                  Capitation Payment. The Supplemental Capitation payment shall
                  not be pro-rated to reflect that the Enrollee was not a member
                  of the Contractor's plan for the entire duration of the
                  pregnancy.

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-4

<PAGE>

            d)    In instances where the Enrollee was enrolled in the
                  Contractor's plan for part of the pregnancy, but was not
                  enrolled on the date of the delivery of the child, the
                  Contractor shall not be entitled to receive the Supplemental
                  Maternity Capitation Payment, or any portion thereof.

            e)    Costs of inpatient and outpatient care associated with
                  maternity cases that end in termination or miscarriage shall
                  be reimbursed to the Contractor through the monthly Capitation
                  Rate or the Enrollee and the Contractor shall not receive the
                  Supplemental Maternity Capitation Payment.

            f)    The Contractor may not bill a Supplemental Maternity
                  Capitation Payment until the hospital inpatient or birthing
                  center delivery is paid by the Contractor, and the Contractor
                  must maintain on file evidence of payment of the delivery,
                  plus any other inpatient and outpatient services for the
                  maternity care of the Enrollee to be eligible to receive a
                  Supplemental Maternity Capitation Payment. Failure to have
                  supporting records may, upon audit, result in recoupment of
                  the Supplemental Maternity Capitation Payment by the SDOH.

      3.10  Contractor Financial Liability

            Contractor shall not be financially liable for any services rendered
            to an Enrollee prior to his or her Effective Date of Enrollment in
            the Contractor's plan.

      3.11  Inpatient Hospital Stop-Loss Insurance

            The Contractor must obtain stop-loss coverage for inpatient hospital
            services. A Contractor may elect to purchase stop-loss coverage from
            New York State. In such cases, the Capitation Rates Paid to the
            Contractor shall be adjusted to reflect the cost of such stop-loss
            coverage. The cost of such coverage shall be determined by SDOH.

            Under NYS stop-loss coverage, if the hospital inpatient expenses
            incurred by the Contractor for an individual Enrollee during any
            calendar year reaches $50,000, the Contractor shall be compensated
            for 80% of the cost of hospital inpatient services in excess of this
            amount up to a maximum of $250,000. Above that amount, the
            Contractor will be compensated for 100% of cost. All compensation
            shall be based on the lower of the Contractor's negotiated hospital
            rate or Medicaid rates of payment.

            [ ] The Contractor has elected to have NYS provide stop-loss
            reinsurance.

            OR

            [X] Contractor has not elected to have NYS provide stop-loss
            reinsurance.

                                    SECTION 3
                                 (COMPENSATION)

                                 October 1, 2004

                                       3-5

<PAGE>

      3.12  Mental Health and Chemical Dependence Stop-Loss

            a)    The Contractor will be compensated for medically necessary and
                  clinically appropriate Medicaid reimbursable mental health
                  treatment outpatient visits in excess of twenty (20) visits
                  during any calendar year at rates set forth in contracted fee
                  schedules. Any Court Ordered Services for mental health
                  treatment outpatient visits which specify the use of Non-
                  Participating Providers shall be compensated at the Medicaid
                  rate of payment.

            b)    The Contractor will be compensated for medically necessary and
                  clinically appropriate inpatient mental health services and/or
                  Chemical Dependence Inpatient Rehabilitation and Treatment
                  Services as defined in Appendix K in excess of a combined
                  total of thirty (30) days during a calendar year at the lower
                  of the Contractor's negotiated inpatient rate or Medicaid rate
                  of payment.

            c)    Detoxification Services in Article 28 inpatient hospital
                  facilities are subject to the stop-loss provisions specified
                  in Section 3.11 of this Agreement.

      3.13  Enrollment Limitations

            a)    The Contractor may enroll up to the county specific provider
                  network capacity limits determined by SDOH, provided that the
                  Contractor's statewide enrollment does not exceed the MCO's
                  financial capacity as determined annually by SDOH, or more
                  frequently as deemed necessary by SDOH.

            b)    LDSS shall have the right, upon consultation with and notice
                  to the SDOH, to limit, suspend, or terminate enrollment
                  activities by the Contractor and/or enrollment into the
                  Contractor's plan upon ten (10) days written notice to the
                  Contractor. The written notice shall specify the actions
                  contemplated and the reason(s) for such action(s) and shall
                  provide the Contractor with an opportunity to submit
                  additional information that would support the conclusion that
                  limitation, suspension or termination of enrollment activities
                  or enrollment in the Contractor's plan is unnecessary. Nothing
                  in this paragraph limits other remedies available to the LDSS
                  under this Agreement.

            c)    The SDOH shall have the right, upon notice to the LDSS, to
                  limit, suspend or terminate enrollment activities by the
                  Contractor and/or enrollment into the Contractor's plan upon
                  ten (10) days written notice to the Contractor. The written
                  notice shall specify the action(s) contemplated and the

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-6

<PAGE>

                  reason(s) for such action(s) and shall provide the Contractor
                  with an opportunity to submit additional information that
                  would support the conclusion that limitation, suspension or
                  termination of enrollment activities or enrollment in the
                  Contractor's plan is unnecessary. Nothing in this paragraph
                  limits other remedies available to the SDOH or the LDSS under
                  this Agreement.

      3.14. Tracking Visits Provided by Indian Health clinics

            The SDOH shall monitor all visits provided by tribal or Indian
            health clinics or urban Indian health facilities or centers to
            enrolled Native Americans, so that the SDOH can reconcile payment
            made for those services, should it be deemed necessary to do so.

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-7

<PAGE>
'
4.    SERVICE AREA

      The Service Area described in Appendix M of this Agreement, which is
      hereby made a part of this Agreement as if set forth fully herein, is the
      specific geographic area within which Eligible Persons must reside to
      enroll in the Contractor's plan.

                                    SECTION 4
                                 (SERVICE AREA)
                                October 1, 2004
                                       4-1
<PAGE>

5.    ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS

      5.1   Eligible Populations

            a)    Except as specified in Section 5.1(b) and 5.3 below, all
                  persons in the following Medicaid-eligible beneficiary
                  categories who reside in the service area shall be eligible
                  for enrollment in the Contractor's plan:

                  i)    Singles/Childless Couples - Cash and Medicaid only

                  ii)   Low Income Families with Children - Cash and Medicaid
                        only

                  iii)  Aid to Families with Dependent Children - Medicaid only

                  iv)   Pregnant women whose net available income is at or below
                        two hundred percent (200%) of the federal poverty level
                        for the applicable household size.

                  v)    Children aged one (1) year or below whose family's net
                        available income is at or below two hundred percent
                        (200%) of the federal poverty level for the applicable
                        household size.

                  vi)   Children between ages one (1) and five (5), whose
                        family's net available income is at or below one hundred
                        and thirty-three percent (133%) of the federal poverty
                        level for the applicable household size.

                  vii)  Children age six (6) up to age nineteen (19), whose
                        family's net available income is at or below one hundred
                        and thirty-three percent (133%) of the federal poverty
                        level for the applicable household size.

                  viii) Transitional Medical Assistance Beneficiaries

                  ix)   Supplemental Security Income (cash) and Supplemental
                        Security Income Related (Medicaid only).

            b)    Medicaid eligible individuals in the following categories may
                  be eligible for enrollment in the Contractor's plan at the
                  LDSS' option, as indicated by an X below.

                  i)    Foster care children in the direct care of LDSS.

                        __    Mandatory county - children in LDSS direct care
                              are mandatorily enrolled.

                        __    Mandatory OR voluntary county - children in LDSS
                              direct care are enrolled on a case-by-case basis.

                        X     Mandatory OR voluntary county - all foster
                              care children are excluded from managed care.

                                   SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                       5-1

<PAGE>

                  ii)   Homeless persons living in shelters outside of New York
                        City may be eligible for enrollment if so determined by
                        the LDSS.

                        __    Mandatory county - homeless persons are
                              mandatorily enrolled.

                        X     Mandatory OR voluntary county - homeless persons
                              are enrolled on a case-by-case basis.

                        __    Mandatory OR voluntary county - all homeless
                              persons are excluded from managed care.

      5.2   Exempt Populations

            The following populations are exempt from mandatory enrollment in
            Medicaid managed care, but may enroll on a voluntary basis, if
            otherwise eligible.

            a)    Individuals who are HIV+ or have AIDS.

            b)    Individuals who are Seriously and Persistently Mentally Ill or
                  Seriously Emotionally Disturbed.

            c)    Individuals for whom a Managed Care Provider is not
                  geographically accessible so as to reasonably provide
                  services. To qualify for this exemption, an individual must
                  demonstrate that no participating MCO has a provider located
                  within thirty (30) minutes travel time/thirty (30) miles
                  travel distance from the individual's home, who is accepting
                  new patients, and that there is a fee-for-service Medicaid
                  provider available within the thirty (30) minutes travel
                  time/thirty (30) miles travel distance.

            d)    Pregnant women who are already receiving prenatal care from a
                  provider authorized to provide such care not participating in
                  any Medicaid managed care plan. This status will last through
                  a woman's pregnancy, extend through the sixty (60) day
                  post-partum period and end at the end of the month in which
                  the sixtieth (60th) day occurs.

            e)    Individuals with a chronic medical condition who, for at least
                  six (6) months, have been under active treatment with a
                  non-participating sub-specialist physician who is not a
                  network provide for any MCO participating in the Medicaid
                  managed care program service area. This status will last as
                  long as the individual's chronic medical condition exists or
                  until the physician joins a participating MCO's network. The
                  SDOH's Office of Managed Care, Medical Director will, upon the
                  request of an individual or his/her guardian or legally
                  authorized representative (health care agent authorized
                  through a health care proxy), review cases of individuals with
                  unusually severe chronic care needs for a possible exemption
                  from mandatory enrollment in managed care if such individuals
                  are not otherwise eligible for an exemption (i.e., meet one of
                  the seventeen (17) criteria listed here. The SDOH's OMC
                  Medical Director may also authorize a plan disenrollment for
                  such individuals. Disenrollment requests

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                      5-2

<PAGE>

                  should be made in a manner consistent with the overall
                  disenrollment request process for "good cause" disenrollment.

            f)    Individuals with End Stage Renal Disease (ESRD).

            g)    Individuals who are residents of Intermediate Care Facilities
                  for the Mentally Retarded ("ICF/MR").

            h)    Individuals with characteristics and needs similar to those
                  who are residents of - ICF/MRs based on criteria cooperatively
                  established by the State Office of Mental Retardation and
                  Developmental Disabilities (OMRDD) and the SDOH.

            i)    Individuals already scheduled for a major surgical procedure
                  (within thirty (30) days of scheduled enrollment) with a
                  provider who is not a participant in the network of a Medicaid
                  MCO under contract with the LDSS. This exemption will only
                  apply until such time as the individual's course of treatment
                  is complete.

            j)    Individuals with a developmental or physical disability who
                  receive services through a Medicaid Home-and-Community-Based
                  Services Waiver or Medicaid Model Waiver (care-at-home)
                  through a Section 1915c waiver, or individuals having
                  characteristics and needs similar to such individuals
                  (including individuals on the waiting list), based on criteria
                  cooperatively established by OMRDD and SDOH.

            k)    Individuals who are residents of Alcohol and Substance Abuse
                  or Chemical Dependence Long Term Residential Treatment
                  Programs.

            1)    In New York City, all homeless Individuals are exempt. In
                  areas outside of NYC, exemption of homeless individuals
                  residing in the shelter system is at the discretion of the
                  local district. - See Section 5.1 (b).

            m)    Native Americans

            n)    Individuals who cannot be served by a managed care provider
                  due to a language barrier which exists when the individual is
                  not capable of effectively communicating his or her medical
                  needs in English or in a secondary language for which PCPs are
                  available within the Medicaid managed care program.
                  Individuals with a language banner will be deemed able to be
                  served if they have a choice, within time and distance
                  standards, of three (3) PCPs who are able to communicate in
                  the primary language of the eligible individual or who have a
                  person on his/her staff capable of translating medical
                  terminology. Individuals will be eligible for an exemption
                  when:

                  i)    The individual has a relationship with a Medicaid
                        fee-for-service Primary Care Provider who:

                        A)    has the language capability to serve the
                              individual;

                                   SECTION 5
                  (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                      5-3

<PAGE>

                        B)    does not participate in any of the Medicaid
                              managed care plans contracted for a service area
                              which includes the individual's residence;

                        C)    is located within a thirty (30) minute /thirty
                              (30) mile radius of the eligible individual's
                              residence;

                                       AND

                        D)    there are fewer than three (3) participating PCPs
                              available within the thirty (30) minute/thirty
                              (30) mile radius who are able to communicate in
                              the primary language of the eligible individual or
                              who have a person on his/her staff capable of
                              translating medical terminology.

                                       OR

                  ii)   The individual has a relationship with a Medicaid
                        fee-for-service Primary Care Provider who:

                        A)    has the language capability to service the
                              individual;

                        B)    does not participate in any of the Medicaid
                              managed care plans contracted for a service area
                              which includes the individual's residence;

                        C)    is located outside a thirty (30) minute/thirty
                              (30) mile radius of the eligible individual's
                              residence;

                                       AND

                        D)    there are fewer than three (3) participating PCPs
                              available within or outside the thirty (30)
                              minute/thirty (30) mile radius who are able to
                              communicate in the primary language of the
                              eligible individual or who have a person on
                              his/her staff capable of translating medical
                              terminology.

            o)    Individuals temporarily residing out of district, (e.g.,
                  college students) will be exempt until the last day of the
                  month in which the purpose of the absence is accomplished. The
                  definition of temporary absence is set forth in Social
                  Services regulations 18 NYCRR Section 360-1.4(p).

            p)    SSI and SSI-related beneficiaries are considered exempt and
                  may enroll on a voluntary basis.

            q)    Individuals with a "County of Fiscal Responsibility" code of
                  98 (OMRDD in MMIS) are exempt in counties where program
                  features are approved by the State and operational at the
                  local district level to permit these individuals to
                  voluntarily enroll in Medicaid managed care.

                  [ ]   State-approved program features are in place and
                        operational at the local district level to permit
                        individuals with a "County of Fiscal Responsibility"
                        code of 98 to voluntarily enroll in Medicaid managed
                        care.

                  OR

                  [X]   State-approved program features are not in place and
                        operational at the local district level, therefore
                        individuals with a "County of Fiscal Responsibility"
                        code of 98 are excluded from enrollment in Medicaid
                        managed care.

                                   SECTION 5
                  (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                      5-4

<PAGE>

            r)    Individuals who are eligible for Medical Assistance pursuant
                  to the "Medicaid buy-in for the working disabled"
                  (subparagraphs twelve or thirteen of paragraph (a) of
                  subdivision one of Section 366 of the Social Services Law),
                  and who, pursuant to subdivision 12 of Section 367-a of the
                  Social Services Law, are not required to pay a premium.

      5.3   Excluded Populations

            The following populations are ineligible for enrollment in Medicaid
            managed care.

            a)    Individuals who are Dually Eligible for Medicare/Medicaid.

            b)    Individuals who become eligible for Medicaid only after
                  spending down a portion of their income (Spend-down).

            c)    Individuals who are residents of State-operated psychiatric
                  facilities or residents of State-certified or voluntary
                  treatment facilities for children and youth.

            d)    Individuals who are residents of Residential Health Care
                  Facilities ("RHCF") at the time of Enrollment, and Enrollees
                  whose stay in a RHCF is classified as permanent upon entry
                  into the RHCF or is classified as permanent at a time
                  subsequent to entry.

            e)    Individuals enrolled in managed long term care demonstrations
                  authorized under Article 4403-f of the New York State PHL.

            f)    Medicaid-eligible infants living with incarcerated mothers.

            g)    Infants weighing less than 1200 grams at birth and other
                  infants under six (6) months of age who meet the criteria for
                  the SSI or SSI related category (shall not be enrolled or
                  shall be disenrolled retroactive to date of birth).

            h)    Individuals with access to comprehensive private health care
                  coverage including those already enrolled in an MCO. Such
                  health care coverage, purchased either partially or in full,
                  by or on behalf of the individual, must be determined to be
                  cost effective by the local social services district.

            i)    Foster children in the placement of a voluntary agency.

            j)    Certified blind or disabled children living or expected to be
                  living separate and apart from the parent for thirty (30)
                  days or more.

            k)    Individuals expected to be eligible for Medicaid for less than
                  six (6) months, except for pregnant women (e.g., seasonal
                  agricultural workers).

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                       5-5

<PAGE>
            1)    Foster children in direct care (unless LDSS opts to enroll
                  them see Section 5.1 (b)).

            m)    Youths in the care and custody of the Commissioner of the NYS
                  Office of Children and Family Services.

            n)    Individuals in receipt of long-term care services through Long
                  Term Home Health Care programs, or Child Care Facilities
                  (except ICF services for the Developmentally Disabled).

            o)    Individuals eligible for Medical assistance benefits only with
                  respect to TB related services.

            p)    Individuals placed in State Office of Mental Health licensed
                  family care homes pursuant to NYS Mental Hygiene Law, Section
                  31.03.

            q)    Individuals enrolled in the Restricted Recipient Program.

            r)    Individuals with a "County of Fiscal Responsibility" code of
                  99.

            s)    Individuals admitted to a Hospice program prior to time of
                  enrollment (if an Enrollee enters a Hospice program while
                  enrolled in the Contractor's plan, he/she may remain enrolled
                  in the Contractor's plan to maintain continuity of care with
                  his/her PCP). Hospice services are accessed through the
                  fee-for-service Medicaid Program.

            t)    Individuals with a "County of Fiscal Responsibility" code of
                  97 (OMH in MMIS).

            u)    Individuals with a "County of Fiscal Responsibility" code of
                  98 (OMRDD in MMIS) will be excluded until program features are
                  approved by the State and operational at the local district
                  level to permit these individuals to voluntarily enroll in
                  Medicaid managed care

            v)    Individuals receiving family planning services pursuant to
                  Section 366(l)(a)(ll) of the Social Services Law who are not
                  otherwise eligible for medical assistance and whose net
                  available income is 200% or less of the federal poverty level.

            w)    Individuals who are eligible for Medical Assistance pursuant
                  to the "Medicaid buy-in for the working disabled"
                  (subparagraphs twelve or thirteen of paragraph (a) of
                  subdivision one of Section 366 of the Social Services Law),
                  and who, pursuant to subdivision 12 of Section 367-a of the
                  Social Services Law, are required to pay a premium.

            x)    Individuals who are eligible for Medical Assistance pursuant
                  to paragraph (v) of subdivision four of Section 366 of the
                  Social Services Law (persons who are under 65 years of age,
                  have been screened for breast and/or cervical cancer under

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                 October 1, 2004
                                       5-6

<PAGE>

                  the Centers for Disease Control and Prevention Breast and
                  Cervical Cancer Early Detection Program and need treatment for
                  breast or cervical cancer, and are not otherwise covered under
                  creditable coverage as defined in the Federal Public Health
                  Service Act).

      5.4   Family Health Plus

            Individuals eligible for Medicaid (Family Health Plus) pursuant to
            Title 11-D of the Social Services Law are not eligible for
            enrollment in Medicaid managed care under this Agreement.

      5.5   Family Enrollment

            In local social service districts where enrollment in managed care
            is mandatory, the Contractor agrees that members of the same family
            (defined as mother and her child(ren), father and his child(ren), a
            husband, wife and child(ren) or a husband and wife residing in the
            same household, or persons included in the same case) will be
            required to enroll in the same health plan, in accordance with
            Section 6.6 of this Agreement.

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                 October 1, 2004
                                       5-7

<PAGE>

6.    ENROLLMENT

      6.1   Enrollment Guidelines

            a)    The LDSS may employ a variety of methods and programs for
                  enrollment of Eligible Persons including, but not limited to
                  enrollment assisted by the Contractor, enrollment assisted by
                  an Enrollment Broker, enrollment by LDSS, or a combination of
                  such. The policies and procedural guidelines which will be
                  used for enrollment are set forth in Appendix H, which is
                  hereby made a part of this Agreement as if set forth fully
                  herein.

            b)    The LDSS and the Contractor agree to conduct enrollment of
                  eligible individuals in accordance with the guidelines set
                  forth in Appendix H.

            c)    The SDOH and LDSS, upon mutual agreement, may make
                  modifications to the guidelines set forth in Appendix H. The
                  parties further acknowledge that such modifications shall be
                  effective and made a part of this Agreement without further
                  action by the parties upon sixty (60) days written notice to
                  the LDSS and the Contractor.

      6.2   Equality of Access to Enrollment

            Eligible Person's shall be enrolled in the Contractor's plan, in
            accordance with the requirements set forth in Appendix H, Section A.
            In those instances in which the Contractor is directly involved in
            enrolling eligible recipients, the Contractor shall accept
            enrollments in the order they are received without regard to the
            Eligible Person's age, sex, race, creed, physical or mental
            handicap/developmental disability, national origin, sexual
            orientation, type of illness or condition, need for health services
            or to the Capitation Rate that the Contractor will receive for such
            Eligible Person.

      6.3   Enrollment Decisions

            An Eligible Person's decision to enroll in the Contractor's plan
            shall be voluntary except as otherwise provided in Section 6.4 of
            the Agreement.

      6.4   Auto Assignment

            An Eligible Person whose enrollment in a MCO is mandatory and who
            fails to select a MCO within sixty (60) days of receipt of notice of
            mandatory enrollment may be assigned by the LDSS to the Contractor's
            plan pursuant to NYS Social Services Law Section 364-j and in
            accordance with Appendix H.

                                    SECTION 6
                                  (ENROLLMENT)
                                 October 1, 2004
                                       6-1

<PAGE>

      6.5   Prohibition Against Conditions on Enrollment

            Unless otherwise required by law or this Agreement, neither the
            Contractor nor LDSS shall condition any Eligible Person's enrollment
            upon the performance of any act or suggest in any way that failure
            to enroll may result in a loss of Medicaid benefits.

      6.6   Family Enrollment

            a)    In local social service districts where enrollment in managed
                  care is mandatory, all eligible members of the Eligible
                  Person's Family shall be enrolled into the same plan.

            b)    In local social service districts where enrollment in managed
                  care is mandatory, the LDSS must inform Enrollees who have
                  Family members enrolled in other MCOs that if anyone in the
                  Family wishes to change plans, all members of the Family must
                  enroll together in the newly-selected plan. The LDSS shall
                  also notify the Enrollee that all members of the Family will
                  be required to enroll together in a single MCO at the time of
                  their next recertification for Medicaid eligibility unless
                  waiver of this requirement is approved by the LDSS.

            c)    Notwithstanding the foregoing,

                  i)    the LDSS may, on a case-by-case basis, waive the same
                        family rule specified in Sections 6.6 (a) and (b) to
                        preserve continuity of care:

                        1)    if one or more members of the Family are receiving
                              prenatal care and/or continuing care for a complex
                              chronic medical condition from Non-Participating
                              Providers; or

                        2)    if one or more members of the Family transition
                              from one government-sponsored insurance program to
                              another.

                  ii)   the LDSS must allow HIV SNP-eligible individuals within
                        a family to enroll in an HIV SNP, in Service Areas in
                        which an HIV SNP exists.

      6.7   Newborn Enrollment

            a)    All newborn children not in an excluded category shall be
                  enrolled in the MCO of the mother, effective from the first
                  day of the child's month of birth.

                                    SECTION 6
                                  (ENROLLMENT)
                                October 1, 2004
                                      6-2

<PAGE>

            b)    In addition to the responsibilities set forth in Appendix H,
                  the Contractor is responsible for doing all of the following
                  with respect to newborns:

                  i)    Coordinating with the LDSS the efforts to ensure that
                        all newborns are enrolled in the managed care plan;

                  ii)   Issuing a letter informing parent(s) about newborn
                        child's enrollment or a member identification card
                        within 14 days of the date on which the Contractor
                        becomes aware of the birth;

                  iii)  Assuring that enrolled pregnant women select a PCP for
                        an infant prior to birth and the mother to make an
                        appointment with the PCP immediately upon birth; and

                  iv)   Ensuring that the newborn is linked with a PCP prior to
                        discharge from the hospital, in those instances in which
                        the Contractor has received appropriate notification of
                        the birth prior to discharge.

            c)    The LDSS shall be responsible for ensuring that timely
                  Medicaid Eligibility determination and enrollment of the
                  newborns is effected consistent with state laws, regulations,
                  and policy and with the newborn enrollment guidelines set
                  forth in Appendix H, Section B of this Agreement.

      6.8   Effective Date of Enrollment

            a)    The Contractor and the LDSS must notify the Enrollee of the
                  expected Effective Date of Enrollment. This may be
                  accomplished through a "Welcome Letter". To the extent
                  practicable, such notification must precede the Effective Date
                  of Enrollment. In the event that the actual Effective Date of
                  Enrollment changes, the Contractor and the LDSS must notify
                  the Enrollee of the change.

            b)    As of the Effective Date of Enrollment, and until the
                  Effective Date of Disenrollment from the Contractor's plan,
                  the Contractor shall be responsible for the provision and cost
                  of all care and services covered by the Benefit Package and
                  provided to Enrollees whose names appear on the Prepaid
                  Capitation Plan Roster, except as hereinafter provided.

                  i)    Contractor shall not be liable for the cost of any
                        services rendered to an Enrollee prior to his or her
                        Effective Date of Enrollment.

                  ii)   Contractor shall not be liable for any part of the cost
                        of a hospital stay for an Enrollee who is admitted to
                        the hospital prior to the Effective Date of Enrollment
                        in the Contractor's plan and who remains hospitalized on
                        the Effective Date of Enrollment; except when the
                        Enrollee, on or after the Effective Date of Enrollment,
                        1) is transferred from one hospital to another; or 2) is
                        discharged from one unit in the hospital to another unit
                        in the same facility and under Medicaid fee for service
                        payment rules, the method of payment changes from: a)
                        DRG

                                    SECTION 6
                                  (ENROLLMENT)
                                October 1, 2004
                                      6-3

<PAGE>

                        case-based rate of payment per discharge to a per diem
                        rate of payment exempt from DRG case-based payment
                        rates, or b) from a per diem payment rate exempt from
                        DRG case-based payment rates either to another per diem
                        rate, or a DRG case-based payment rate. In such
                        instances, the Contractor shall be liable for the cost
                        of the consecutive stay.

                  iii)  Except for newborns, an Enrollee's Effective Date of
                        Enrollment shall be the first day of the month on which
                        the Enrollee's name appears on the PCP roster for that
                        month.

      6.9   Roster

            a)    The first and second monthly Rosters generated by SDOH in
                  combination shall serve as the official Contractor enrollment
                  list for purposes of MMIS premium billing and payment, subject
                  to ongoing eligibility of the Enrollees as of the first (1st)
                  day of the enrollment month. Modifications to the first (1st)
                  Roster may be made electronically or in writing by the LDSS or
                  the Enrollment Broker prior to the end of the month in which
                  the Roster is generated.

            b)    The LDSS shall make data on eligibility determinations
                  available to the Contractor and SDOH to resolve discrepancies
                  that may arise between the Roster and the Contractor's
                  enrollment files in accordance with the provisions in Appendix
                  H, Section D.

            c)    If LDSS or Enrollment Broker notifies the Contractor in
                  writing or electronically of changes in the first (1st) Roster
                  and provides supporting information as necessary prior to the
                  effective date of the Roster, the Contractor will accept that
                  notification in the same manner as the Roster.

            d)    All Contractors must have the ability to receive these Rosters
                  electronically.

      6.10  Automatic Re-Enrollment

            The Contractor agrees that Eligible Persons who are disenrolled
            from the Contractor's plan due to loss of Medicaid eligibility and
            who regain eligibility within three (3) months will automatically be
            prospectively re-enrolled with the Contractor's plan, subject to
            availability of enrollment capacity in the plan.

                                   SECTION 6
                                  (ENROLLMENT)
                                October 1, 2004
                                      6-4

<PAGE>

7.    LOCK-IN PROVISIONS

      7.1   Lock-In Provisions in Voluntary Counties

            All Enrollees in local social service districts where enrollment in
            managed care is voluntary shall be subject to a Lock-In Period under
            this Agreement if so required by the LDSS as indicated by an X
            below:

            [ ]   Enrollees are subject to a twelve (12) month Lock-In Period
                  following the Effective Date of Enrollment in the Contractor's
                  plan with an initial ninety (90) day grace period to disenroll
                  from the Contractor's plan without cause.

            [X]   Enrollees are not subject to a Lock-In Period.

      7.2   Lock-In Provisions in Mandatory Counties and New York City

            All Enrollees in local social service districts where enrollment in
            managed care is mandatory and in New York City are subject to a
            twelve (12) month Lock-In period following the Effective Date of
            Enrollment in the Contractor's plan, with an initial ninety (90) day
            grace period in which to disenroll from the Contractor's plan
            without cause, regardless of whether the Enrollee selected or was
            auto-assigned to the Contractor's plan

      7.3   Disenrollment During Lock-In Period

            An Enrollee, subject to Lock-In, may disenroll from the Contractor's
            plan during the Lock-In period for "good cause" as established in 18
            NYCRR Subpart 360-10 or, if the Enrollee becomes eligible for an
            exemption or exclusion from Medicaid managed care as set forth in
            Sections 5.2 and 5.3 of this Agreement.

      7.4   Notification Regarding Lock-In and End of Lock-In Period

            LDSS, either directly or through the Enrollment Broker, shall notify
            Enrollees of their right to change MCOs in the enrollment
            confirmation notice sent to individuals after they have selected a
            MCO or been auto-assigned (the latter being applicable to areas
            where the mandatory program is in effect). LDSS and the Enrollment
            Broker will be responsible for providing a notice of end of Lock-In
            and the right to change MCOs at least sixty (60) days prior to the
            first plan enrollment anniversary date.

                                   SECTION 7
                              (LOCK-IN PROVISIONS)
                                October 1, 2004
                                      7-1

<PAGE>

8.    DISENROLLMENT

      8.1   Disenrollment Guidelines

            a)    Disenrollment of an Enrollee from the Contractor's Plan may be
                  initiated by the Enrollee, LDSS or the Contractor under the
                  conditions specified in Sections 8.4, 8.7, 8.8 and 8.9 and as
                  detailed in Appendix H, Section E and F of this Agreement.

            b)    The LDSS and the Contractor agree to conduct disenrollment in
                  accordance with the guidelines set forth in Appendix H,
                  Section E and F of this Agreement.

            c)    The SDOH and LDSS, upon mutual agreement, may modify Appendix
                  H of this Agreement upon sixty (60) days prior written notice
                  to the Contractor and such modifications shall become binding
                  and incorporated into this Agreement without further action by
                  the parties.

            d)    LDSS shall make the final determination concerning
                  disenrollment.

      8.2   Disenrollment Prohibitions

            Disenrollment shall not be based in whole or in part on any of the
            following reasons:

            a)    an existing condition or a change in the Enrollee's health
                  which would necessitate disenrollment pursuant to the terms of
                  this Agreement, unless the change

                  i)    results in the Enrollee being reclassified into an
                        excluded category for Medicaid managed care as listed in
                        Section 5.3 of this Agreement;

                  ii)   results in the Enrollee being reclassified into an
                        exempt category as listed in Section 5.2 of this
                        Agreement and the Enrollee wants to disenroll from
                        managed care.

            b)    any of the factors listed in Section 34 - Non-Discrimination
                  of this Agreement; or

            c)    on the Capitation Rate payable to the Contractor related to
                  the Enrollee's participation with the Contractor.

                                   SECTION 8
                                (DISENROLLMENT)
                                October 1, 2004
                                      8-1

<PAGE>

      8.3   Reasons for Voluntary Disenrollment

            The LDSS or the Contractor, as agreed upon between the LDSS and
            Contractor, shall provide Enrollees who disenroll voluntarily with
            an opportunity to identify, in writing, their reason(s) for
            disenrollment

      8.4   Processing of Disenrollment Requests

            a)    Routine Disenrollment

                  Unless otherwise specified in Appendix H, Section F
                  disenrollment requests will be processed to take effect on the
                  first (1st) day of the next month if the request is made
                  before the date specified in Appendix H. In no event shall the
                  Effective Date of Disenrollment be later than the first (1st)
                  day of the second (2nd) month after the month in which an
                  Enrollee requests a disenrollment.

            b)    Expedited Disenrollment

                  i)    Enrollees with an urgent medical need to disenroll from
                        the Contractor's plan may request an expedited
                        disenrollment by the LDSS. Substantiation of the request
                        by the LDSS will result in an expedited disenrollment in
                        accordance with the guidelines and timeframes as set
                        forth in Appendix H. Individuals who are to be
                        disenrolled from managed care based on their HIV, ESRD
                        or SPMI/SED status are categorically eligible for an
                        expedited disenrollment on the basis of urgent medical
                        need.

                  ii)   Enrollees may request an expedited disenrollment by the
                        LDSS based on a complaint of Non-consensual Enrollment.
                        Substantiation of such a request by the LDSS shall
                        result in an expedited disenrollment retroactive to the
                        first day of the month of enrollment.

                  iii)  In New York City and other districts where homeless
                        individuals are exempt, homeless Enrollees residing in
                        the shelter system may request an expedited
                        disenrollment by the LDSS. Substantiation of such a
                        request by the LDSS will result in an expedited
                        disenrollment in a accordance with the guidelines and
                        timeframes as set forth in Appendix H.

            c)    Retroactive Disenrollment

                  i)    Retroactive disenrollments may be warranted in rare
                        instances and include when an individual is enrolled or
                        autoassigned while meeting exclusion criteria or when an
                        Enrollee enters or stays in a residential institution
                        under circumstances which render the

                                    SECTION 8
                                 (DISENROLLMENT)
                                October 1, 2004
                                      8-2

<PAGE>

                        individual excluded from managed care; is incarcerated;
                        is an SSI infant less than six months of age; or dies -
                        as long as the Contractor was not at risk for provision
                        of Benefit Package services for any portion of the
                        retroactive period.

      8.5   Contractor Notification of Disenrollments

            a)    Notwithstanding anything herein to the contrary, the Roster,
                  along with any changes sent by the LDSS to the Contractor in
                  writing or electronically, shall serve as official notice to
                  the Contractor of disenrollment of an Enrollee. In cases of
                  expedited and retroactive disenrollment, the Contractor shall
                  be notified of the Enrollee's effective date of disenrollment
                  by the LDSS.

            b)    In the event that the LDSS intends to retroactively disenroll
                  an Enrollee on a date prior to the first day of the month of
                  the disenrollment request, the LDSS shall consult with the
                  Contractor prior to disenrollment. Such consultation shall not
                  be required for the retroactive disenrollment of SSI infants
                  or in cases where it is clear that the Contractor was not a
                  risk for the provision of Benefit Package services for any
                  portion of the retroactive period.

            c)    In all cases of retroactive disenrollment, including
                  disenrollments effective the first day of the current month,
                  the LDSS must notice the plan at the time of disenrollment, of
                  the Contractor's responsibility to submit to the SDOH's Fiscal
                  Agent voided premium claims for any months of retroactive
                  disenrollment where the Contract was not at risk for the
                  provision of Benefit Package services during the month.

      8.6   Contractor's Liability

            a)    The Contractor is not responsible for providing the Benefit
                  Package under this Agreement after the Effective Date of
                  Disenrollment except as hereinafter provided:

                  i) The Contractor shall be liable for any part of the cost of
                  a hospital stay for an Enrollee who is admitted to the
                  hospital prior to the Effective Date of Disenrollment in the
                  Contractor's plan and who remains hospitalized on the
                  Effective Date of Disenrollment; except when the Enrollee, on
                  or after the Effective Date of Disenrollment, 1) is
                  transferred from one hospital to another; or 2) is discharged
                  from one unit in the hospital to another unit in the same
                  facility and under Medicaid fee for service payment rules, the
                  method of payment changes from: a) DRG case-based rate of
                  payment per discharge to a per diem rate of payment exempt
                  from DRG case-based payment rates, or b) from a per diem
                  payment rate exempt from DRG case-based payment rates to
                  either another per diem rate, or a DRG case-based

                                   SECTION 8
                                (DISENROLLMENT)
                                October 1, 2004
                                      8-3

<PAGE>

                  payment rate. In such instances, the Contractor shall not be
                  liable for the cost of the consecutive stay. For the purposes
                  of this Section, "hospital stay" does not include a stay in a
                  hospital that is a) certified by Medicare as a long-term care
                  hospital and b) has an average length of stay for all patients
                  greater than ninety-five (95) days as reported in the
                  Statewide Planning and Research Cooperative System (SPARCS)
                  Annual Report 2002; in such instances, Contractor liability
                  will cease on the Effective Date of Disenrollment.

            b)    The Contractor shall notify the LDSS that the Enrollee remains
                  in the hospital and provide the LDSS with information
                  regarding his or her medical status. The Contractor is
                  required to cooperate with the Enrollee and the new MCO (if
                  applicable) on a timely basis to ensure a smooth transition
                  and continuity of care.

      8.7   Enrollee Initiated Disenrollment

            a)    Disenrollment For Good Cause

                  i)    An Enrollee subject to Lock-In may initiate
                        disenrollment from the Contractor's plan for "good
                        cause" as defined in 18 NYCRR Section 360-10 at any time
                        during the Lock-In period and may disenroll for any
                        reason at any time after the twelfth (12th) month
                        following the Effective Date of Enrollment.

                  ii)   An Enrollee subject to Lock-In may initiate
                        disenrollment for "good cause" by filing a written
                        request with the LDSS or the Contractor. The Contractor
                        must notify the LDSS of the request. The LDSS must
                        respond with a determination within thirty (30) days
                        after receipt of the request. The Contractor must
                        respond timely to LDSS inquiries regarding "good cause"
                        disenrollment requests to enable the LDSS to make a
                        determination within 30 days of the receipt of the
                        request from the Enrollee.

                  iii)  Enrollees granted disenrollment for "good cause" in a
                        voluntary county may join another plan, if one is
                        available, or participate in Medicaid fee-for-service
                        program. In mandatory counties, unless the Enrollee
                        becomes exempt or excluded, he/she may be required to
                        enroll with another MCO.

                  iv)   In the event that the LDSS denies an Enrollee's request
                        for disenrollment for "good cause", the LDSS must inform
                        the Enrollee of the denial of the request with a written
                        notice which explains the reason for the denial, states
                        the facts upon which denial is based, cites the
                        statutory and regulatory authority and advises the
                        recipient of his or her right to a fair hearing pursuant
                        to 18 NYCRR Part 358. In the event that the Enrollee's
                        request to disenroll is approved, the notice must state
                        the Effective Date of Disenrollment.

                                   SECTION 8
                                 (DISENROLLMENT)
                                October 1, 2004
                                       8-4
<PAGE>

                  v)    Once the Lock-In Period has expired, an Enrollee may
                        disenroll from the Contractor's plan at any time, for
                        any reason.

      8.8   Contractor Initiated Disenrollment

            a)    The Contractor may initiate an involuntary disenrollment if
                  the Enrollee engages in conduct or behavior that seriously
                  impairs the Contractor's ability to furnish services to either
                  the Enrollee or other Enrollees, provided that the Contractor
                  has made and documented reasonable efforts to resolve the
                  problems presented by the Enrollee.

            b)    Consistent with 42 CFR 438.56 (b), the Contractor may not
                  request disenrollment because of an adverse change in the
                  Enrollee's health status, or because of the Enrollee's
                  utilization of medical services, diminished mental capacity,
                  or uncooperative or disruptive behavior resulting from the
                  Enrollee's special needs (except where continued enrollment in
                  the Contractor's plan seriously impairs the Contractor's
                  ability to furnish services to either the Enrollee or other
                  Enrollees).

            c)    The Contractor must make a reasonable effort to identify for
                  the Enrollee, both verbally and in writing, those actions of
                  the Enrollee that have interfered with the effective provision
                  of covered services as well as explain what actions or
                  procedures are acceptable.

            d)    The Contractor shall give prior verbal and written notice to
                  the Enrollee, with a copy to the LDSS, of its intent to
                  request disenrollment. The written notice shall advise the
                  Enrollee that the request has been forwarded to the LDSS for
                  review and approval. The written notice must include the
                  mailing address and telephone number of the LDSS.

            e)    The Contractor shall keep the LDSS informed of decisions
                  related to all complaints filed by an Enrollee as a result of,
                  or subsequent to, the notice of intent to disenroll.

            f)    The LDSS will review each Contractor initiated disenrollment
                  request in accordance with the provisions of this Section.
                  Where applicable, the LDSS may consult with local mental
                  health and substance abuse authorities in the district when
                  making the determination to approve or disapprove a Contractor
                  initiated disenrollment request.

            g)    The LDSS will render a decision within fifteen (15) days of
                  receipt of the fully documented request for disenrollment.
                  Final written determination will be provided to the Enrollee
                  and the Contractor. If the LDSS determination upholds the
                  Contractor's request to disenroll, the LDSS's written
                  determination must inform the Enrollee of the Effective Date
                  of Disenrollment and include a notice of rights to a fair
                  hearing. Should an

                                    SECTION 8
                                 (DISENROLLMENT)
                                October 1, 2004
                                       8-5

<PAGE>

                  Enrollee request a fair hearing as a result of the LDSS
                  determination, the LDSS shall inform the Contractor of the
                  fair hearing request and the Enrollee will remain enrolled in
                  the Contractor's plan until disposition of the fair hearing.

            h)    Once an Enrollee has been disenrolled at the Contractor's
                  request, he/she will not be re-enrolled with the Contractor's
                  plan unless the Contractor first agrees to such re-enrollment.

      8.9   LDSS Initiated Disenrollment

            a)    LDSS will promptly initiate disenrollment when:

                  i)    an Enrollee is no longer eligible for any Medicaid
                        benefits; or

                  ii)   the Guaranteed Eligibility period ends (See Section 9)
                        and an Enrollee is no longer eligible for any Medicaid
                        benefits; or

                  iii)  an Enrollee is no longer the financial responsibility of
                        the LDSS; or

                  iv)   an Enrollee becomes ineligible for enrollment pursuant
                        to Section 5.3 of this Agreement, as appropriate; or

                  v)    an Enrollee resides outside the Service Area covered by
                        this Agreement, unless Contractor can demonstrate that
                        the Enrollee has made an informed choice to continue
                        enrollment with Contractor and that Enrollee will have
                        sufficient access to Contractor's provider network.

                                    SECTION 8
                                 (DISENROLLMENT)
                                October 1, 2004
                                       8-6

<PAGE>

9.    GUARANTEED ELIGIBILITY

      Except as may otherwise be required by law:

      9.1   New Enrollees, other than those identified in Sections 9.2 who would
            otherwise lose Medicaid eligibility during the first six (6) months
            of enrollment will retain the right to remain enrolled in the
            Contractor's plan under this Agreement for a period of six (6)
            months from their Effective Date of Enrollment.

      9.2   Guaranteed eligibility is not available to Enrollees who lose
            Medicaid eligibility for one of the following reasons:

            a)    death, moving out of State, or incarceration;

            b)    being a woman with a net available income in excess of
                  medically necessary income but at or below 200% of the federal
                  poverty level who is only eligible for Medicaid while she is
                  pregnant and then through the end of the month in which the
                  sixtieth (60th) day following the end of the pregnancy occurs.

      9.3   If, during the first six (6) months of enrollment in the
            Contractor's plan, an Enrollee becomes eligible for Medicaid only as
            a spend-down, the Enrollee will be eligible to remain enrolled in
            the Contractor's plan for the remainder of the six (6) month
            guarantee period. During the six (6) month guarantee period, an
            Enrollee eligible for spend-down and in need of wraparound services
            has the option of spending down to gain full Medicaid eligibility
            for the wraparound services. In this situation, the LDSS will
            monitor the Enrollee's need for wrap around services and manually
            set coverage codes as appropriate.

      9.4   The services covered during the Guaranteed Eligibility period shall
            be those contained in the Benefit Package, as specified in Appendix
            K, including free access to family planning services as set forth in
            Section 10.12 of this Agreement. During the Guaranteed Eligibility
            period Enrollees are also eligible for pharmacy services on a
            Medicaid fee-for-service basis.

      9.5   An Enrollee-initiated disenrollment from the Contractor's plan
            terminates the Guaranteed Eligibility period.

      9.6   Enrollees who lose and regain Medicaid eligibility within a three
            (3) month period will not be entitled to a new period of six (6)
            months Guaranteed Eligibility.

      9.7   During the guarantee period, an Enrollee may not change health
            plans. An Enrollee may choose to disenroll from the Contractor's
            Plan during the guarantee period but is not eligible to enroll in
            any other MCO because he/she has lost eligibility for Medicaid.

                                    SECTION 9
                            (GUARANTEED ELIGIBILITY)
                                 October 1, 2004
                                       9-1

<PAGE>

10.   BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES

      10.1  Contractor Responsibilities

            Contractor must provide all services set forth in the Benefit
            Package (Appendix K) that are covered under the Medicaid fee for
            service program except for services specifically excluded by the
            contract, or enacted or affected by Federal or State Law during the
            period of this agreement. SDOH and LDSS shall assure the continued
            availability and accessibility of Medicaid services not covered in
            the Benefit Package.

      10.2  Compliance with State Medicaid Plan and Applicable Laws

            Benefit Package services provided by the Contractor under this
            Agreement shall comply with all standards of the State Medicaid Plan
            established pursuant to Section 363-a of the State Social Services
            Law and shall satisfy all applicable requirements of the State
            Public Health and Social Services Laws.

      10.3  Definitions

            Benefit Package and Non-Covered Service definitions agreed to by the
            Contractor and the LDSS are contained in Appendix K, which is hereby
            made a part of this contract as if set forth fully herein.

      10.4  Provision of Services Through Participating and Non-Participating
            Providers

            With the exception of Emergency services described in Section 10.14
            of this Agreement, Family Planning Services described in Section
            10.11 of this Agreement, and services for which Enrollees can self
            refer as described in Section 10.16 of this Agreement, the Benefit
            Package must be provided and authorized by the Contractor through
            Provider Agreements with Participating Providers, as specified in
            Section 22 of this Agreement. A plan may also arrange for specialty
            or other services for Enrollees with Non-Participating Providers, in
            accordance with Section 21.1(b) of this Agreement.

      10.5  Child Teen Health Program/Adolescent Preventive Services

            a)    The Contractor and its Participating Providers are required to
                  provide the Child Teen Health Program C/THP services outlined
                  in Appendix K (Benefit Package) and comply with applicable
                  EPSDT requirements specified in 42 CFR, Part 441, sub-part B,
                  18NYCRR, Part 508 and the New York State Department of Health
                  C/THP manual. The Contractor and its Participating Providers
                  are required to provide C/THP services to Medicaid Enrollees
                  under 21 years of age when:

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                October 1, 2004
                                      10-1

<PAGE>

                  i)    The care or services are essential to prevent, diagnose,
                        prevent the worsening of, alleviate or ameliorate the
                        effects of an illness, injury, disability, disorder or
                        condition,

                  ii)   The care or services are essential to the overall
                        physical, cognitive and mental growth and developmental
                        needs of the child.

                  iii)  The care or service will assist the individual to
                        achieve or maintain maximum functional capacity in
                        performing daily activities, taking into account both
                        the functional capacity of the individual and those
                        functional capacities that are appropriate for
                        individuals of the same age.

            The Contractor shall base its determination on medical and other
            relevant information provided by the Enrollee's PCP, other health
            care providers, school, local social services, and/or local public
            health officials that have evaluated the child.

            b)    The Contractor and its Participating Providers must comply
                  with the C/THP program standards and must do at least the
                  following with respect to all Enrollees under age 21:

                  i)    Educate pregnant women and families with under age 21
                        Enrollees about the program and its importance to a
                        child's or adolescent's health.

                  ii)   Educate network providers about the program and their
                        responsibilities under it.

                  iii)  Conduct outreach, including by mail, telephone, and
                        through home visits (where appropriate), to ensure
                        children are kept current with respect to their
                        periodicity schedules.

                  iv)   Schedule appointments for children and adolescents
                        pursuant to the periodicity schedule, assist with
                        referrals, and conduct follow-up with children and
                        adolescents who miss or cancel appointments.

                  v)    Ensure that all appropriate diagnostic and treatment
                        services, including specialist referrals, are furnished
                        pursuant to findings from a C/THP screen.

                  vi)   Achieve and maintain an acceptable compliance rate for
                        screening schedules during the contract period.

            c)    In addition to C/THP requirements, the Contractor and its
                  Participating Providers are required to comply with the
                  American Medical Association's Guidelines for Adolescent
                  Preventive Services which require annual well adolescent
                  preventive visits which focus on health guidance,
                  immunizations, and screening for physical, emotional, and
                  behavioral conditions.

      10.6  Foster Care Children

            The Contractor shall comply with the health requirements for foster
            children specified in 18 NYCRR Section 441.22 and Part 507 and any
            subsequent amendments thereto. These requirements include thirty
            (30) day obligations for

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            a comprehensive physical and behavioral health assessment and
            assessment of the risk that the child may be HIV+ and should be
            tested.

      10.7  Child Protective Services

            The Contractor shall comply with the requirements specified for
            child protective examinations, provision of medical information to
            the child protective services investigation and court ordered
            services as specified in 18 NYCRR Section 432, and any subsequent
            amendments thereto. Medically necessary services, whether provided
            in or out of plan, must be provided. Out of plan providers will be
            reimbursed at the Medicaid fee schedule by the Contractor.

      10.8  Welfare Reform

            a)    The LDSS must determine whether each public assistance or
                  combined public assistance/Medicaid applicant is incapacitated
                  or can participate in work activities. As part of this work
                  determination process, the LDSS may require medical
                  documentation and/or an initial mental and/or physical
                  examination to determine whether an individual has a mental or
                  physical impairment that limits his/her ability to engage in
                  work (12 NYCRR Section 1300.2(d)(13)(I)). The LDSS may not
                  require the Contractor to provide the initial district
                  mandated or requested medical examination necessary for an
                  Enrollee to meet welfare reform work participation
                  requirements.

            b)    The Contractor shall require that its Participating Providers,
                  upon Enrollee consent, provide medical documentation and
                  health, mental health and chemical dependence assessments as
                  follows:

                  i)    Within ten (10) days of a request of an Enrollee or a
                        former Enrollee, currently receiving public assistance
                        or who is applying for public assistance, the Enrollee's
                        or former Enrollee's PCP or specialist provider, as
                        appropriate, shall provide medical documentation
                        concerning the Enrollee or former Enrollee's health or
                        mental health status to the LDSS or to the LDSS'
                        designee. Medical documentation includes but is not
                        limited to drug prescriptions and reports from the
                        Enrollee's PCP or specialist provider. The Contractor
                        shall include the foregoing as a responsibility of the
                        PCP and specialist provider in its provider contracts or
                        in their provider manuals.

                  ii)   Within ten (10) days of a request of an Enrollee, who
                        has already undergone, or is scheduled to undergo, an
                        initial LDSS required mental and/or physical
                        examination, the Enrollee's PCP shall provide a health,
                        or mental health and/or chemical dependence assessment,
                        examination or other services as appropriate to identify
                        or quantify an Enrollee's level of incapacitation. Such
                        assessment must contain a specific diagnosis resulting
                        from any medically appropriate tests and specify any
                        work

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                        limitations. The LDSS, may, upon written notice to the
                        Contractor, specify the format and instructions for such
                        an assessment.

            c)    The Contractor shall designate a Welfare Reform liaison who
                  shall work with the LDSS or its designee to (1) ensure that
                  Enrollees receive timely access to assessments and services
                  specified in this Agreement and (2) ensure completion of
                  reports containing medical documentation required by the LDSS.

            d)    The Contractor will continue to be responsible for the
                  provision and payment of Chemical Dependence Services in the
                  Benefit Package for Enrollees mandated by the LDSS under
                  Welfare Reform if such services are already underway and the
                  LDSS is satisfied with the level of care and services.

            e)    The Contractor is not responsible for the provision and
                  payment of Chemical Dependence Inpatient Rehabilitation and
                  Treatment Services for Enrollees mandated by the LDSS as a
                  condition of eligibility for Public Assistance or Medicaid
                  under Welfare Reform (as indicated by Code 83) unless such
                  services are already under way as described in (c) above.

            f)    The Contractor is not responsible for the provision and
                  payment of Medically Supervised Inpatient and Outpatient
                  Withdrawal Services for Enrollees mandated by the LDSS under
                  Welfare Reform (as indicated by Code 83) unless such services
                  are already under way as described in (c) above.

            g)    The Contractor is responsible for the provision and payment of
                  Medically Managed Detoxification Services ordered by the LDSS
                  under Welfare Reform.

            h)    The Contractor is responsible for the provisions of Sections
                  10.10, 10.16 (a) and 10.24 of this Agreement for Enrollees
                  requiring LDSS mandated Chemical Dependence Services.

      10.9  Adult Protective Services

            The Contractor shall cooperate with LDSS in the implementation of 18
            NYCRR Part 457 and any subsequent amendments thereto with regard to
            medically necessary health and mental health services and all Court
            Ordered Services for adults. These services are to be provided in or
            out of plan. Out of plan providers will be reimbursed at the
            Medicaid fee schedule.

      10.10 Court-Ordered Services

            a)    The Contractor shall provide any Benefit Package services to
                  Enrollees as ordered by a court of competent jurisdiction,
                  regardless of whether such services are provided by
                  Participating Providers within the plan or by a

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            Non-Participating Provider in compliance with such court order. The
            Non-Participating Provider shall be reimbursed by the Contractor at
            the Medicaid fee schedule. The Contractor is responsible for
            court-ordered services to the extent that such court-ordered
            services are covered by and reimbursable by Medicaid.

      b)    Court Ordered Services are those services ordered by the court
            performed by, or under the supervision of a physician, dentist, or
            other provider qualified under State Law to furnish medical, dental,
            behavioral health (including mental health and/or Chemical
            Dependence), or other Medicaid covered services. The Contractor is
            responsible for payment of those Medicaid services as covered by the
            Benefit Package, even when the providers are not in the Contractor's
            provider network.

10.11 Family Planning and Reproductive Health Services

      a)    Nothing in this Agreement shall restrict the right of Enrollees to
            receive Family Planning and Reproductive Health Services from any
            qualified Medicaid provider, regardless of whether the provider is a
            participating provider or a non-participating provider, without
            referral from the Enrollee's PCP and without approval from the
            Contractor.

      b)    The Contractor agrees to permit Enrollees to exercise their right to
            obtain Family Planning and Reproductive Health Services as defined
            in Part C-l of Appendix C, which is hereby made a part of this
            contract as if set forth fully herein, from either the Contractor,
            if family planning is a part of the Contractor's Benefit Package, or
            from any appropriate Medicaid enrolled Non-Participating Family
            Planning Provider without a referral from the Enrollee's PCP and
            without approval by the Contractor.

      c)    The Contractor agrees to permit Enrollees to obtain pre and
            post-test HIV counseling and blood testing when performed as part of
            a Family Planning encounter from the Contractor, if Family Planning
            is a part of the Contractor's Benefit Package, or from any
            appropriate Medicaid enrolled Non-Participating family planning
            Provider without a referral from the Enrollee's PCP and without
            approval by the Contractor.

      d)    The Contractor will inform Enrollees about the availability of
            in-plan HIV counseling and testing services, out-of-plan HIV
            counseling and testing services when performed as part of a Family
            Planning encounter and anonymous counseling and testing services
            available from SDOH, Local Public Health Agency clinics and other
            county programs. Counseling and testing rendered outside of a Family
            Planning encounter, as well as services provided as the result of an
            HIV+ diagnosis, will be furnished by the Contractor in accordance
            with standards of care.

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      e)    Contractor must comply with federal, state, and local laws,
            regulations and policies regarding informed consent and
            confidentiality. Providers who are employed by the Contractor may
            share patient information with appropriate Contractor personnel for
            the purposes of claims payment, utilization review and quality
            assurance. Providers who have a contract with the Contractor, with
            an appropriate consent, may share patient information with the
            Contractor for purposes of claims payment, utilization review and
            quality assurance. Contractor must ensure that an individual's use
            of family planning services remains confidential and is not
            disclosed to family members or other unauthorized parties.

      f)    Contractor must inform its practitioners and administrative
            personnel about policies concerning free access to family planning
            services, HIV counseling and testing, reimbursement, enrollee
            education and confidentiality. Contractor must inform its providers
            that they must comply with professional medical standards of
            practice, the Contractor's practice guidelines, and all applicable
            federal, state, and local laws. These include but are not limited
            to, standards established by the American College of Obstetricians
            and Gynecologists, the American Academy of Family Physicians, the
            U.S. Task Force on Preventive Services and the New York State
            Child/Teen Health Program. These standards and laws indicate that
            family planning counseling is an integral part of primary and
            preventive care.

      g)    The Contractor agrees that if Family Planning is part of the
            Contractor's Benefit Package, the Contractor will be charged for the
            services of out of network providers at the applicable Medicaid rate
            or fee. In such instances, out of network providers will bill
            Medicaid and the SDOH will issue a confidential charge back to the
            Contractor. Such charge back mechanism will comply with all
            applicable patient confidentiality requirements.

      h)    If Contractor includes family planning and reproductive health
            services in its benefits package, the Contractor shall comply with
            the requirements for informing Enrollees about family planning and
            reproductive health services set forth in Part C-2 of Appendix C,
            which is hereby made a part of this contract as if set forth herein.

      i)    If Contractor does not include family planning and reproductive
            health services in its Benefit Package, within ninety (90) days of
            signing this Agreement, Contractor must submit to the SDOH and LDSS
            a statement of the policy and procedure that the Contractor will use
            to ensure that its Enrollees are fully informed of their rights to
            access a full range of family planning and reproductive health
            services. Refer to Part C-3 of Appendix C for the SDOH Guidelines
            for Plans That Do Not Provide Family Planning Services in their
            Capitation. Contractor shall ensure that

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            prospective Enrollees and Enrollees are advised of the family
            planning services which are not provided by the Contractor and of
            their right of access to such services in accordance with the
            provisions of Part C-3 of Appendix C, which is hereby made a part of
            this contract as if set forth fully herein.

      j)    SDOH with DHHS approval may issue modifications to Appendix (C)
            consistent with relevant provisions of federal and state statutes
            and regulations. Once issued and upon sixty (60) days notice to the
            LDSS and Contractor, such modifications shall be deemed incorporated
            into this Agreement without further action by the parties.

10.12 Prenatal Care

      The Contractor is responsible for arranging for the provision of
      comprehensive Prenatal Care Services to all pregnant Enrollees including
      all services enumerated in Subdivision 1, Section 2522 of the Public
      Health Law in accordance with 10 NYCRR Part 85.40 (Prenatal Care
      Assistance Program).

10.13 Direct Access

      The Contractor shall offer female Enrollees direct access to primary and
      preventive obstetrics and gynecology services, follow-up care as a result
      of a primary and preventive visit, and any care related to pregnancy from
      the Contractor's network providers without referral from the PCP as set
      forth in Public Health Law Section 4406.b(l).

10.14 Emergency Services

      a)    The Contractor shall maintain coverage utilizing a toll free
            telephone number twenty-four (24) hours per day seven (7) days per
            week, answered by a live voice, to advise Enrollees of procedures
            for accessing services for Emergency Medical Conditions and for
            accessing Urgently Needed Services. Emergency mental health calls
            must be triaged via telephone by a trained mental health
            professional.

      b)    The Contractor agrees that it will not require prior authorization
            for services in a medical or behavioral health emergency. The
            Contractor agrees to inform its Enrollees that access to Emergency
            Services is not restricted and Emergency Services may be obtained
            from a Non-Participating Provider without penalty. The Contractor
            may require Enrollees to notify the plan or their PCP within a
            specified time frame after receiving emergency care and to obtain
            prior authorization for any follow-up care delivered pursuant to the
            emergency, as stated in Appendix G. Nothing herein precludes the
            Contractor from entering into contracts with providers or facilities
            that require providers or facilities to provide notification to the
            Contractor after Enrollees present for

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            Emergency Services and are subsequently stabilized. Except as
            otherwise provided by contractual agreement between the Contractor
            and a Participating Provider, the Contractor must pay for services
            for Emergency Medical Conditions whether provided by a Participating
            Provider or a Non-Participating Provider, and may not deny payments
            if notification is not timely.

      c)    Emergency Services rendered by Non-Participating Providers: The
            Contractor shall advise its Enrollees how to obtain Emergency
            Services when it is not feasible for Enrollees to receive Emergency
            Services from or through a Participating Provider. The Contractor
            shall bear the cost of providing Emergency Services through
            Non-Participating Providers.

      d)    The Contractor agrees to abide by guidelines for the provision and
            payment of Emergency Care and Services which are specified in
            Appendix G, which is hereby made a part of this contract as if set
            forth fully herein.

      e)    When emergency transportation is included in the Contractor's
            Benefit Package, the Contractor shall reimburse for all emergency
            ambulance services without regard to final diagnosis or prudent
            layperson standards.

10.15 Medicaid Utilization Thresholds (MUTS)

      Enrollees may be subject to MUTS for outpatient pharmacy services which
      are billed Medicaid fee-for-service and for dental services provided
      without referral at Article 28 clinics operated by academic dental centers
      as described in Section 10.28 of this Agreement. Enrollees are not
      otherwise subject to MUTS for services included in the Benefit Package.

10.16 Services for Which Enrollees Can Self-Refer

      a)    Mental Health and Chemical Dependence Services

            The Contractor will allow Enrollees or LDSS officials on the
            Enrollee's behalf to make self referral or referral for one mental
            health assessment from a Participating Provider and one chemical
            dependence assessment from a Detoxification or Chemical Dependence
            Inpatient Rehabilitation and Treatment Participating Provider in any
            calendar year period without requiring preauthorization for referral
            from the Enrollee's Primary Care Provider. In the case of children,
            such self-referrals may originate at the request of a school
            guidance counselor (with parental or guardian consent, or pursuant
            to procedures set forth in Section 33.21 of the Mental Hygiene Law),
            LDSS Official, Judicial Official, Probation Officer, parent or
            similar source.

            i)    The Contractor shall make available to all Enrollees a
                  complete listing of their participating mental health and
                  Chemical Dependence Services

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                  providers. The listing should specify which provider groups or
                  practitioners specialize in children's mental health services.

            ii)   The Contractor will also ensure that its Participating
                  Providers have available and use formal assessment instruments
                  to identify Enrollees requiring mental health and Chemical
                  Dependence Services, and to determine the types of services
                  that should be furnished.

            iii)  The Contractor will implement policies and procedures to
                  ensure that Enrollees receive follow-up Benefit Package
                  services from appropriate providers based on the findings of
                  their mental health and/or Detoxification or Chemical
                  Dependence Inpatient Rehabilitation and Treatment
                  assessment(s).

            iv)   The Contractor will implement policies and procedures to
                  ensure that Enrollees are referred to appropriate Chemical
                  Dependence outpatient rehabilitation and treatment providers
                  based on the findings of the Chemical Dependence assessment by
                  the Contractor's Participating Provider.

      b)    Vision Services

            The Contractor will allow its Enrollees to self-refer to any
            participating provider of vision services (optometrist or
            ophthalmologist) for refractive vision services. (See Appendix K).

      c)    Diagnosis and Treatment of Tuberculosis

            Enrollees may self-refer to public health agency facilities for the
            diagnosis and/or treatment of TB as described in Section 10.19
            (a)(i) of this Agreement.

      d)    Family Planning and Reproductive Health Services.

            Enrollees may self-refer to family planning and reproductive health
            services as described in Section 10.11 and Appendix C of this
            Agreement.

      e)    Article 28 Clinics Operated by Academic Dental Centers

            Enrollees may self-refer to Article 28 clinics operated by academic
            dental centers to obtain covered dental services as described in
            Section 10.28 of this Agreement.

10.17 Second Opinions for Medical or Surgical Care

      The Contractor will allow Enrollees to obtain a second opinion within the
      Contractor's network of providers for diagnosis of a condition, treatment
      or surgical procedure.

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10.18 Coordination with Local Public Health Agencies

      The Contractor will coordinate its public health-related activities with
      the Local Public Health Agency. Coordination mechanisms and operational
      protocols for addressing public health issues will be negotiated with the
      Local Public Health and Social Services Departments and be customized to
      reflect County public health priorities. Negotiations must result in
      agreements regarding required health plan activities related to public
      health. The outcome of negotiations may take the form of an informal
      agreement among the parties which may include memos; a separate memorandum
      of understanding signed by the Local Public Health Agency, LDSS, and the
      Contractor; or an appendix to the contract between the LDSS and the
      Contractor which shall be included in Appendix N as if set forth fully
      herein.

10.19 Public Health Services

      a)    Tuberculosis Screening, Diagnosis and Treatment; Directly Observed
            Therapy(TB\DOT):

            i)    Consistent with New York State law, public health clinics are
                  required to provide or arrange for treatment to individuals
                  presenting with tuberculosis, regardless of the person's
                  insurance or enrollment status. It is the State's preference
                  that the Contractor's Enrollees receive TB diagnosis and
                  treatment through the Contractor's plan, to the extent that
                  providers experienced in this type of care are available in
                  the Contractor's network of Participating Providers, although
                  Enrollees may self-refer to public health agency facilities
                  for the diagnosis and/or treatment of TB. The Contractor
                  agrees to reimburse public health clinics when physician visit
                  and patient management or laboratory and radiology services
                  are rendered to their Enrollees, within the context of TB
                  diagnosis and treatment.

            ii)   The Contractor's Participating Providers must report TB cases
                  to the Local Public Health Agency. The LDSS will have the
                  Local Public Health Agency review he tuberculosis treatment
                  protocols and networks of Participating Providers of the
                  Contractor, to verify their readiness to treat Tuberculosis
                  patients. The Contractor's protocols will be evaluated against
                  State and local guidelines. State and local departments of
                  health also will be available to offer technical assistance to
                  the Contractor in establishing TB policies and procedures.

            iii)  The Contractor may require the Local Public Health Agency to
                  give notification before delivering services, unless these
                  services are ordered by a court of competent jurisdiction. The
                  Local Public Health Agency will: 1) make reasonable efforts to
                  verify with the Enrollee's PCP that he/she has not already
                  provided TB care and treatment, and 2) provide documentation
                  of services rendered along with the claim.

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            iv)   The Contractor may use locally negotiated fees. In addition,
                  SDOH will establish fee schedules for these services, which
                  the Contractor may use in the absence of locally negotiated
                  fees.

            v)    Contractors may require prior authorization for non-emergency
                  inpatient hospital admissions, except that prior authorization
                  will not be required for an admission pursuant to a court
                  order or an order of detention issued by the local
                  commissioner or director of public health.

            vi)   The Contractor shall provide the Local Public Health Agency
                  with access to health care practitioners on a twenty-four (24)
                  hour a day, seven (7) day a week basis who can authorize
                  inpatient hospital admissions. The Contractor shall respond to
                  the Local Public Health Agency's request for authorization
                  within the same day.

            vii)  The Contractor will not be capitated or financially liable for
                  Directly Observed Therapy (DOT) costs. The Contractor agrees
                  to make all reasonable efforts to ensure coordination with DOT
                  providers regarding clinical care and services. HIV counseling
                  and testing during a TB related visit at a public health
                  clinic, directly operated by a county health department or the
                  New York City Department of Health and Mental Hygiene, will be
                  covered by Medicaid fee-for-service (FFS) at rates established
                  by the State. The Contractor also will not be financially
                  liable for treatments rendered to Enrollees who have been
                  institutionalized as a result of a local health commissioner's
                  order due to non-compliance with TB care regimens.

            viii) While all other clinical management of tuberculosis is covered
                  by the Contractor, TB/DOT where applicable, can be billed
                  directly to Medicaid by any SDOH approved fee-for-service
                  Medicaid TB/DOT provider. The Contractor remains responsible
                  for communicating, cooperating, and coordinating clinical
                  management of TB with the TB/DOT provider. The Enrollee
                  reserves the right to use any fee-for-service DOT provider
                  because TB/DOT is a non-covered benefit.

      b)    Immunizations

            i)    Immunizations for adults and administration of immunizations
                  for children will be included in the Benefit Package and the
                  Contractor will be required to reimburse the Local Public
                  Health Agency when Enrollees self-refer.

            ii)   In order to be eligible for reimbursement, a Local Public
                  Health Agency must make reasonable efforts to (1) determine
                  the Enrollee's managed care membership status; and (2)
                  ascertain the Enrollee's immunization status. Such efforts
                  shall consist of client interviews and, when available, access
                  to the Immunization Registry. When an Enrollee presents a
                  membership card with a PCP's name, the Local Public Health
                  Agency shall call the PCP. If the agency is unable to verify
                  the immunization status from the PCP or learns that
                  immunization is needed, the agency shall proceed to deliver
                  the service as appropriate, and the Contractor will reimburse
                  the Local Public Health Agency at the negotiated rate or at a
                  fee schedule to

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                  be used in the absence of a negotiated rate. Upon
                  implementation of the immunization registry the Local Public
                  Health Agency shall not be required to contact the PCP.

            iii)  If the immunization is administered by the PCP, immunization
                  materials for children should be obtained free of charge from
                  the "Vaccine For Children Program". The Contractor will be
                  reimbursed only for administering the vaccine to children.

      c)    Prevention and Treatment of Sexually Transmitted Diseases

            The Contractor will be responsible for ensuring that its
            Participating Providers educate their Enrollees about the risk and
            prevention of sexually transmitted disease (STD). The Contractor
            also will be responsible for ensuring that its Participating
            Providers screen and treat Enrollees for STDs and report cases of
            STD to the Local Public Health Agency and cooperate in contact
            investigation, in accordance with existing state and local laws and
            regulations. HIV counseling and testing provided during a STD
            related visit at a public health clinic, directly operated by a
            county health department or the New York City Department of Health
            and Dental Hygiene, will be covered by Medicaid FFS at rates
            established by the State.

      d)    Lead Poisoning

            The Contractor will be responsible for carrying out and ensuring
            that its Participating Providers comply with lead poisoning
            screening and follow-up as specified in 10 NYCRR, Sub-part 67.1. The
            Contractor shall coordinate the care of such children with Local
            Public Health Agencies to assure appropriate follow-up in terms of
            environmental investigation, risk management and reporting
            requirements.

10.20 Adults with Chronic Illnesses and Physical or Developmental Disabilities

      The Contractor will implement all of the following to meet the needs of
      their adult Enrollees with chronic illnesses and physical or developmental
      disabilities:

      a)    Satisfactory methods for ensuring that the Contractor is in
            compliance with the Americans with Disabilities Act ("ADA") and
            Section 504 of the Rehabilitation Act of 1973. Program accessibility
            for persons with disabilities shall be in accordance with Section 24
            of this Agreement.

      b)    Clinical case management which uses satisfactory methods/guidelines
            for identifying persons at risk of, or having, chronic diseases and
            disabilities and determining their specific needs in terms of
            specialist physician referrals, durable medical equipment, home
            health services, self-management education and training, etc. The
            Contractor shall:

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            i)    develop protocols describing the Contractor's case management
                  services and minimum qualification requirements for case
                  management staff;

            ii)   develop and implement protocols for monitoring effectiveness
                  of case management based on patient outcomes;

            iii)  develop and implement protocols for monitoring service
                  utilization including emergency room visits and
                  hospitalizations, with adjustment of severity of patient
                  conditions;

            iv)   provide regular information to network providers on the
                  case management services available to the Contractor's
                  Enrollees and the criteria for referring Enrollees to the
                  Contractor for case management services.

      c)    Satisfactory methods/guidelines for determining which patients are
            in need of case management services, including establishment of
            severity thresholds, and methods for identification of patients
            including monitoring of hospitalizations and ER visits, provider
            referrals, new Enrollee health screenings and self referrals by
            Enrollees.

      d)    Guidelines for determining specific needs of Enrollees in case
            management, including specialist physician referrals, durable
            medical equipment, home health services, self management education
            and training, etc.

      e)    Satisfactory systems for coordinating service delivery with
            out-of-network providers, including behavioral health providers for
            all Enrollees.

      f)    Policies and procedures to allow for the continuation of existing
            relationships with out-of-network providers, consistent with PHL
            4403 6(e) and Section 15.5 of this Agreement.

10.21 Children with Special Health Care Needs

      Children with special health care needs are those who have or are
      suspected of having a serious or chronic physical, developmental,
      behavioral, or emotional condition and who also require health and related
      services of a type or amount beyond that required by children generally.
      The Contractor will be responsible for performing all of the same
      activities for this population as for adults. In addition, the Contractor
      will implement the following for these children:

      a)    Satisfactory methods for interacting with school districts,
            preschool services, child protective service agencies, early
            intervention officials, behavioral health, and developmental
            disabilities service organizations for the purpose of coordinating
            and assuring appropriate service delivery.

      b)    An adequate network of pediatric providers and sub-specialists,
            contractual relationships with tertiary institutions, to meet their
            medical needs.

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      c)    Satisfactory methods for assuring that children with serious,
            chronic, and rare disorders receive appropriate diagnostic work-ups
            on a timely basis.

      d)    Satisfactory arrangements for assuring access to specialty centers
            in and out of New York State for diagnosis and treatment of rare
            disorders.

      e)    A satisfactory approach for assuring access to allied health
            professionals (Physical Therapists, Occupational Therapists, Speech
            Therapists, and Audiologists) experienced in dealing with children
            and families.

10.22 Persons Requiring Ongoing Mental Health Services

      The Contractor will implement all of the following for its Enrollees with
      chronic or ongoing mental health service needs:

      a)    Inclusion of all of the required provider types listed in Section 21
            of this Agreement.

      b)    Satisfactory methods for identifying persons requiring such services
            and encouraging self-referral and early entry into treatment.

      c)    Satisfactory case management systems or satisfactory case
            management.

      d)    Satisfactory systems for coordinating service delivery between
            physical health, chemical dependence, and mental health providers,
            and coordinating services with other available services, including
            Social Services.

      The Contractor agrees to participate in the local planning process for
      serving persons with mental health needs to the extent requested by the
      LDSS. At the LDSS' discretion, the Contractor will develop linkages with
      local governmental units on coordination, procedures and standards related
      to mental health services and related activities.

10.23 Member Needs Relating to HIV

      Persons with HIV infection are exempt from mandatory enrollment; however,
      they will be permitted to enroll voluntarily into Managed Care
      Organizations. The Contractor must inform Enrollees newly diagnosed with
      HIV infection or AIDS, known to the Contractor, of their enrollment
      options including the ability to return to fee-for-service or to disenroll
      from the Contractor's plan and to enroll into HIV Special Needs Plans
      (SNPs) as such plans become available.

      The Contractor agrees that anonymous testing may be furnished to the
      Enrollee without prior approval by the Contractor and may be conducted at
      anonymous testing sites available to clients. Services provided for HIV
      treatment may only

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      be obtained from the Contractor during the period the Enrollee is enrolled
      in the Contractor's plan.

      To adequately address the HIV prevention needs of uninfected Enrollees, as
      well as the special needs of individuals with HIV infection who do enroll
      in managed care, the Contractor shall have in place all of the following:

      a)    Methods for promoting HIV prevention to all Plan Enrollees. HIV
            prevention information, both primary, as well as secondary should be
            tailored to the Enrollee's age, sex, and risk factor(s), (e.g.,
            injection drug use and sexual risk activities), and should be
            culturally and linguistically appropriate. HIV primary prevention
            means the reduction or control of causative factors for HIV,
            including the reduction of risk factors. HIV Primary prevention
            includes strategies to help prevent uninfected Enrollees from
            acquiring HIV, i.e., behavior counseling for HIV negative Enrollees
            with risk behavior. Primary prevention also includes strategies to
            help prevent infected Enrollees from transmitting HIV infection,
            i.e., behavior counseling with an HIV infected Enrollee to reduce
            risky sexual behavior or providing antiviral therapy to a pregnant,
            HIV infected female to prevent transmission of HIV infection to a
            newborn. HIV Secondary Prevention means promotion of early detection
            and treatment of HIV disease in an asymptomatic Enrollee to prevent
            the development of symptomatic disease. This includes: regular
            medical assessments; routine immunization for preventable
            infections; prophylaxis for opportunistic infections; regular
            dental, optical, dermatological and gynecological care; optimal
            diet/nutritional supplementation; and partner notification services
            which lead to the early detection and treatment of other infected
            persons. All plan Enrollees should be informed of the availability
            of HIV counseling, testing, referral and partner notification
            (CTRPN) services.

      b)    Policies and procedures promoting the early identification of HIV
            infection in Enrollees. Such policies and procedures shall include
            at a minimum: assessment methods for recognizing the early signs and
            symptoms of HIV disease; initial and routine screening for HIV risk
            factors through administration of sexual behavior and drug and
            alcohol use assessments; and the provision of information to all
            Enrollees regarding the availability of in-plan HIV CTRPN services,
            out of plan CTRPN services as part of a family planning visit, and
            anonymous CTRPN services from New York State, New York City and
            Local Public Health Agencies.

      c)    The Contractor shall comply with the requirements set forth in Title
            10 NYCRR (including Part 98 and in Subpart 69-1) which mandate that
            HIV counseling with testing, presented as a clinical recommendation,
            be provided to all women in prenatal care and their newborns.
            Consistent with these requirements, the Contractor shall ensure that
            Participating Providers refer such Enrollees determined to have HIV
            infection for clinically appropriate SERVICES

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      d)    Network Sufficiency. A network of providers sufficient to meet the
            needs of its Enrollees with HIV. Satisfaction of the network
            requirement may be accomplished by inclusion of HIV specialists
            within the network or the provision of HIV specialist consultation
            to non-HIV specialists serving as PCPs for persons with HIV
            infection; inclusion of Designated AIDS Center Hospitals or other
            hospitals experienced in HIV care in the Contractor's network; and
            contracts or linkages with providers funded under the Ryan White
            CARE Act. The Contractor shall inform the providers in its network
            how to obtain information about the availability of Experienced HIV
            Providers and HIV Specialist PCPs

      e)    Case Management Assessment for Enrollees with HIV Infection. The
            Contractor shall establish policies and procedures to ensure that
            Enrollees who have been identified as having HIV infection are
            assessed for case management services. The Contractor shall arrange
            for any Enrollee identified as having HIV infection and needing case
            management services to be referred to an appropriate case management
            services provider, including in-plan case management, and/or, with
            appropriate consent of the Enrollee, COBRA Comprehensive Medicaid
            Case Management (CMCM) services and/or HIV community-based
            psychosocial case management services.

      f)    Reporting. The Contractor shall require that its Participating
            Providers shall report positive HIV test results and diagnoses and
            known contacts of such persons to the New York State Commissioner
            of Health. In New York City, these shall be reported to the New York
            City Commissioner of Health. Access to partner notification services
            must be consistent with 10 NYCRR Part 63.

      g)    Updates and Dissemination of HIV Practice Guidelines. The
            Contractor's Medical Director shall review Contractor's HIV practice
            guidelines at least annually and update them as necessary for
            compliance with recommended SDOH AIDS Institute and federal
            government clinical standards. The Contractor will disseminate the
            HIV Practice Guidelines or revised guidelines to Participating
            Providers at least annually, or more frequently as appropriate.

10.24 Persons Requiring Chemical Dependence Services

      The Contractor will have in place all of the following for its Enrollees
      requiring Chemical Dependence Services:

      a)    Participating Provider networks consisting of licensed providers, as
            defined in Section 21.17 of this contract.

      b)    Satisfactory methods for identifying persons requiring such services
            and encouraging self-referral and early entry into treatment. In the
            case of

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<PAGE>

            pregnant women, having methods for referring to OASAS for
            appropriate services beyond the Contractor's Benefit Package (e.g.,
            halfway houses).

      c)    Satisfactory systems of care (provider networks and referral
            processes sufficient to ensure that emergency services can be
            provided in a timely manner), including crisis services.

      d)    Satisfactory case management systems.

      e)    Satisfactory systems for coordinating service delivery between
            physical health, chemical dependence, and mental health providers,
            and coordinating in-plan services with other services, including
            Social Services.

The Contractor agrees to also participate in the local planning process for
serving persons with chemical dependence, to the extent requested by the LDSS.
At the LDSS's discretion, the Contractor will develop linkages with local
governmental units on coordination procedures and standards related to Chemical
Dependence Services and related activities.

10.25 Native Americans

      If the Contractor's Enrollee is a Native American and the Enrollee chooses
      to access primary care services through their tribal health center, the
      PCP authorized by the Contractor to refer the Enrollee for plan benefits
      must develop a relationship with the Enrollee's PCP at the tribal health
      center to coordinate services for said Native American Enrollee.

10.26 Women, Infants, and Children (WIC)

      The Contractor shall develop linkage agreements or other mechanisms to
      ensure women and children enrollees are referred to WIC services if
      qualified to receive such services. The Contractor shall refer pregnant
      women and children, younger than five (5) years of age, to WIC local
      agencies for nutritional assessments and supplements.

10.27 Urgently Needed Services

      a)    The Contractor is responsible for Urgently Needed Services.

      b)    Urgently Needed Services are covered only in the United States, the
            Commonwealth of Puerto Rico, the U.S. Virgin Islands, Guam, American
            Samoa, the Northern Mariana Islands and Canada.

      c)    The Contractor must disclose to all Enrollees the procedures to be
            followed to obtain Urgently Needed Services.

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                                      10-17

<PAGE>

      d)    The Contractor may require Enrollees or the Enrollee's designee to
            coordinate with the Contractor or the Enrollee's PCP prior to
            receiving care, to ensure that the needed care will be authorized
            and covered by the plan as Urgently Needed Services.

10.28 Dental Services Provided by Article 28 Clinics Operated by Academic Dental
      Centers Not Participating in Contractor's Network

      a)    Consistent with Chapter 697 of Laws of 2003 amending Section 364
            (j) of the Social Services Law, dental services provided by Article
            28 clinics operated by academic dental centers may be accessed
            directly by Medicaid managed care Enrollees without prior approval
            and without regard to network participation.

      b)    If dental services are part of the Contractor's Benefit Package, the
            Contractor will reimburse non-participating Article 28 clinics
            operated by academic dental centers for covered dental services
            provided to Enrollees on or after November 19, 2003 at approved
            Article 28 Medicaid clinic rates in accordance with the protocols
            issued by the SDOH.

10.29 Coordination of Services

      a)    The Contractor shall coordinate care for Enrollees with:

            i)    the court system (for court ordered evaluations and
                  treatment);

            ii)   specialized providers of health care for the homeless, and
                  other providers of services for victims of domestic violence;

            iii)  family planning clinics, community health centers, migrant
                  health centers, rural health centers;

            iv)   WIC, Head Start, Early Intervention;

            v)    special needs plans;

            vi)   programs funded through the Ryan White CARE Act;

            vii)  other pertinent entities that provide services out of network;

            viii) Prenatal Care Assistance Program (PCAP) Providers;

            ix)   local governmental units responsible for public health, mental
                  health, mental retardation or Chemical Dependence Services;

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            x)    specialized providers of long term care for people with
                  developmental disabilities; and

            xi)   School-based health centers.

      b)    Coordination may involve contracts or linkage agreements(if entities
            are willing to enter into such agreement), or other mechanisms to
            ensure coordinated care for Enrollees, such as protocols for
            reciprocal referral and communication of data and clinical
            information on MCO Enrollees.

10.30 Prospective Benefit Package Change for Retroactive SSI Determinations

      The managed care Benefit Package and associated Capitation Rate for
      Enrollees who become SSI or SSI related retroactively shall be changed
      prospectively as of the effective date of the Roster on which the
      Enrollee's status change appears.

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-19
<PAGE>

11.   MARKETING

      11.1  Marketing Plan

            The Contractor shall have a Marketing Plan, that has been
            prior-approved by the SDOH and/or LDSS, that describes the Marketing
            activities the Contractor will undertake within the local district
            during the term of this Agreement.

            The Marketing Plan and all marketing activities must be consistent
            with the Marketing Guidelines which are set forth in Appendix D,
            which is hereby made a part of this Agreement as if set forth fully
            herein.

            The Marketing Plan shall be kept on file in the offices of the
            Contractor, LDSS, and the SDOH. The Marketing Plan may be modified
            by the Contractor subject to prior written approval by the SDOH
            and/or the LDSS. The LDSS or SDOH must take action on the changes
            submitted within sixty (60) calendar days of submission or the
            Contractor may deem the changes approved.

      11.2  Marketing Activities

            Marketing activities by the Contractor shall conform to the approved
            Marketing Plan.

      11.3  Prior Approval of Marketing Materials, Procedures, Subcontracts

            The Contractor shall submit all subcontracts, procedures, and
            materials related to Marketing to Eligible Persons to the SDOH
            and/or LDSS for prior written approval. The Contractor shall not
            enter into any subcontracts or use any marketing subcontractors,
            procedures, or materials that the SDOH and/or LDSS has not approved.

      11.4  Marketing Infractions

            Infractions of the Marketing Guidelines may result in the following
            actions being taken by the LDSS to protect the interests of the
            program and its clients. These actions shall be taken at the sole
            discretion of the LDSS.

            a)    If an MCO or its representative commits a first time
                  infraction of marketing guidelines and the LDSS deems the
                  infraction to be minor or unintentional in nature, the LDSS
                  may issue a warning letter to the MCO.

            b)    For subsequent or more serious infractions, the LDSS may
                  impose liquidated damages of $2,000 or other appropriate
                  non-monetary sanction for each infraction.

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                                   (MARKETING)
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                                      11-1

<PAGE>

            c)    The LDSS may require the MCO to prepare a corrective action
                  plan with a specified deadline for implementation.

            d)    If the MCO commits further infractions, fails to pay
                  liquidated damages within the specified timeframe, fails to
                  implement a corrective action plan in a timely manner or
                  commits an egregious first-time infraction, the LDSS may:

                  i)   prohibit the plan from conducting any marketing
                       activities for a period up to the end of the contract
                       period;

                  ii)  suspend new enrollments, other than newborns, for a
                       period up to the remainder of the contract; or

                  iii) terminate the contract pursuant to termination procedures
                       described therein.

      11.5  LDSS Option to Adopt Additional Marketing Guidelines

            The LDSS may adopt, subject to SDOH approval, additional and/or more
            restrictive terms in the Marketing Guidelines to the extent
            appropriate to local conditions and circumstances, which shall be
            appended to Appendix D, Section E.

                                   SECTION 11
                                   (MARKETING)
                                 October 1, 2004
                                      11-2

<PAGE>

12.   MEMBER SERVICES

      12.1  General Functions

            The Contractor shall operate a Member Services function during
            regular business hours, which must be accessible to Enrollees via a
            toll-free telephone line. Personnel must also be available via a
            toll-free telephone line (which can be the member services toll-free
            line or separate toll-free lines) not less than during regular
            business hours to address complaints and utilization review
            inquiries. In addition, the Contractor must have a telephone system
            capable of accepting, recording or providing instruction to incoming
            calls regarding complaints and utilization review during other than
            normal business hours and measures in place to ensure a response to
            those calls the next business day after the call was received. At a
            minimum, the Member Services Department must be staffed at a ratio
            of at least one (1) full time equivalent Member Service
            Representative for every 4,000 or fewer Enrollees Member Services
            staff must be responsible for the following:

            a)    Explaining the Contractor's rules for obtaining services and
                  assisting Enrollees in making appointments.

            b)    Assisting Enrollees to select or change Primary Care
                  Providers.

            c)    Fielding and responding to Enrollee questions and complaints,
                  and advising Enrollees of the prerogative to complain to the
                  SDOH and LDSS at any time.

            d)    Clarifying information in the member handbook for Enrollees.

            e)    Advising Enrollees of the Contractor's complaint and appeals
                  program, the utilization review process, and Enrollee's rights
                  to a fair hearing or external review.

            f)    Clarifying for potential Enrollees current categories of
                  exemptions and exclusions. The Contractor may refer to the
                  LDSS or the Enrollment Broker, where one is in place, if
                  necessary, for more information on exemptions and exclusions.

      12.2  Translation and Oral Interpretation

            a)    The Contractor must make available written marketing and other
                  informational materials (e.g., member handbooks) in a language
                  other than English whenever at least five percent (5%) of the
                  potential Enrollees of the Contractor in any county of the
                  service area speak that particular language and do not speak
                  English as a first language.

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                                (MEMBER SERVICES)
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                                      11-1

<PAGE>

            b)    In addition, verbal interpretation services must be made
                  available to Enrollees who speak a language other than English
                  as a primary language. Interpreter services must be offered in
                  person where practical, but otherwise may be offered by
                  telephone.

            c)    The SDOH will determine the need for other than English
                  translations based on County-specific census data or other
                  available measures.

      12.3  Communicating with the Visually, Hearing and Cognitively Impaired

            The Contractor also must have in place appropriate alternative
            mechanisms for communicating effectively with persons with visual,
            hearing, speech, physical or developmental disabilities. These
            alternative mechanisms include Braille or audio tapes for the
            visually impaired TTY access for those with certified speech or
            hearing disabilities, and use of American Sign Language and/or
            integrative technologies.

                                   SECTION 12
                                (MEMBER SERVICES)
                                 October 1, 2004
                                      12-2

<PAGE>

13.   ENROLLEE NOTIFICATION

      13.1  Provider Directories/Office Hours for Participating Providers

            a)    The Contractor shall maintain and update, on a quarterly
                  basis, a listing by specialty of the names, addresses and
                  telephone numbers of all Participating Providers, including
                  facilities. Such a list/directory shall include names, office
                  addresses, telephone numbers, board certification for
                  physicians, and information on language capabilities and
                  wheelchair accessibility of Participating Providers.

            b)    New Enrollees, and upon request, prospective Enrollees, must
                  receive the most current complete listing in hardcopy, along
                  with any updates to such listing.

            c)    Enrollees must be notified of updates in writing at least
                  annually in one of the following methods: provide updates in
                  hardcopy; provide a new complete listing/directory in
                  hardcopy; or provide written notification that a new complete
                  listing/directory is available and will be provided upon
                  request either in hardcopy, or electronically if the
                  Contractor has the capability of providing such data in an
                  electronic format and the data is requested in that format by
                  an Enrollee.

            d)    In addition, the Contractor must make available to the LDSS
                  the office hours for Participating Providers. This requirement
                  may be satisfied by providing a copy of the list or Provider
                  Directory described in this Section with the addition of
                  office hours or by providing a separate listing of office
                  hours for Participating Providers.

      13.2  Member ID Cards

            a)    The Contractor must issue an identification card to the
                  Enrollee containing the following information:

                  i)   the name of the Enrollee's clinic (if applicable);

                  ii)  the name of the Enrollee's PCP and the PCP's telephone
                       number;

                  iii) the member services toll free telephone number;

                  iv)  the twenty-four (24) hour toll free telephone number that
                       Enrollees may use to access information obtaining
                       services when his/her PCP is not available; and

                  v)   for ID Cards issued after October 1, 2004, the Enrollee's
                       Client Identification Number (CIN).

            b)    If an Enrollee is being served by a PCP team, the name of the
                  individual shown on the card should be the lead provider. PCP
                  information may be embossed on the card or affixed to the card
                  by a sticker.

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                             (ENROLLEE NOTIFICATION)
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                                      13-1

<PAGE>

            c)    The Contractor shall issue an identification card within
                  fourteen (14) days of an Enrollee's Effective Date of
                  Enrollment. If unforeseen circumstances, such as the lack of
                  identification of a PCP, prevent the MCO from forwarding the
                  official identification card to new Enrollees within the
                  fourteen (14) day period, alternative measures by which
                  Enrollees may identify themselves such as use of a Welcome
                  Letter or a temporary identification card shall be deemed
                  acceptable until such time as a PCP is either chosen by the
                  Enrollee or auto assigned by the Contractor. The Contractor
                  agrees to implement an alternative method by which individuals
                  may identify themselves as Enrollees prior to receiving the
                  card (e.g., using a "welcome letter" from the plan) and to
                  update PCP information on the identification card. Newborns of
                  Enrollees. need not present ID cards in order to be seen by
                  the MCO and its Participating Providers.

      13.3  Member Handbooks

            The Contractor shall issue to a new Enrollee within fourteen (14)
            days of the Effective Date of Enrollment a Member Handbook, which is
            consistent with the SDOH guidelines described in Appendix E, which
            is hereby made a part of this Agreement as if set forth fully
            herein.

      13.4  Notification of Effective Date of Enrollment

            The Contractor shall inform each Enrollee in writing within fourteen
            (14) days of the Effective Date of Enrollment of any restriction on
            the Enrollee's right to terminate enrollment. The initial enrollment
            information and the Member Handbook shall be adequate to convey this
            notice.

      13.5  Notification of Enrollee Rights

            The Contractor agrees to make all reasonable efforts to contact new
            Enrollees, in person, by telephone, or by mail, within thirty (30)
            days of their Effective Date of Enrollment. "Reasonable efforts" are
            defined to mean at least three (3) attempts, with more than one
            method of contact being employed. Upon contacting the new
            Enrollee(s), the Contractor agrees to do at least the following:

            a)    Inform the Enrollee about the Contractor's policies with
                  respect to obtaining medical services, including services for
                  which the Enrollee may self-refer, and what to do in an
                  emergency.

            b)    Conduct a brief health screening to assess the Enrollee's need
                  for any special health care (e.g., prenatal or behavioral
                  health services) or language/communication needs. If a special
                  need is identified, the Contractor shall assist the Enrollee
                  in arranging for an appointment with his/her PCP or other
                  appropriate provider.

                                   SECTION 13
                             (ENROLLEE NOTIFICATION)
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                                      13-2

<PAGE>

            c)    Offer assistance in arranging an initial visit to the
                  Enrollee's PCP for a baseline physical and other preventive
                  services, including an assessment of the Enrollee's potential
                  risk, if any, for specific diseases or conditions.

            d)    Inform new Enrollees about their rights for continuation of
                  certain existing services.

            e)    Provide the Enrollee with the Contractor's toll free telephone
                  number that may be called twenty-four (24) hours a day, seven
                  (7) days a week if the Enrollee has questions about obtaining
                  services and cannot reach his/her PCP (this telephone number
                  need not be the Member Services line and need not be staffed
                  to respond to Member Services-related inquiries). The
                  Contractor must have appropriate mechanisms in place to
                  accommodate Enrollees who do not have telephones and therefore
                  cannot readily receive a call back.

            f)    Advise Enrollee about opportunities available to learn about
                  MCO policies and benefits in greater detail (e.g., welcome
                  meeting, Enrollee orientation and education sessions).

            g)    Provide the Enrollee with a complete list of network providers
                  that may be accessed directly, without referral. The list
                  should group providers by service type and must include
                  addresses and telephone numbers.

            h)    Assist the Enrollee in selecting a primary care provider if
                  one has not already been chosen.

      13.6  Enrollee's Rights to Advance Directives

            The Contractor shall, in compliance with the requirements of 42 CFR
            434.28, maintain written policies and procedures regarding advance
            directives and inform each Enrollee in writing at the time of
            enrollment of an individual's rights under State law to formulate
            advance directives and of the Contractor's policies regarding the
            implementation of such rights. The Contractor shall include in such
            written notice to the Enrollee materials relating to advance
            directives and health care proxies as specified in 10 NYCRR Sections
            98.14(f) and 700.5.

      13.7  Approval of Written Notices

            The Contractor shall submit the format and content of all written
            notifications described in this Section to LDSS for review and prior
            approval by LDSS or SDOH. All written notifications must be written
            at a fourth (4th) to sixth (6th) grade level and in at least ten
            (10) point print.

                                   SECTION 13
                            (ENROLLEE NOTIFICATION)
                                 October 1, 2004
                                      13-3

<PAGE>

      13.8  Contractor's Duty to Report Lack of Contact

            The Contractor must inform the LDSS of any Enrollee they are unable
            to contact within ninety (90) days of enrollment using reasonable
            efforts as defined in Section 13.5 of the Agreement and who have not
            presented for any health care services through the Contractor or its
            Participating Providers.

      13.9  Contractor Responsibility to Notify Enrollee of Expected Effective
            Date of Enrollment

            The Contractor must notify the Enrollee of the expected Effective
            Date of Enrollment. In the event that the actual Effective Date of
            Enrollment is different from that given to the Enrollee the
            Contractor must notify the Enrollee of the actual date of
            enrollment. This nay be accomplished through a Welcome Letter. To
            the extent practicable, such notification must precede the Effective
            Date of Enrollment.

      13.10 LDSS Notification of Enrollee's Change in Address

            The LDSS must notify the Contractor of any known change in address
            of Enrollees in the Contractor's plan.

      13.11 Contractor Responsibility to Notify Enrollee of Effective Date of
            Benefit Package Change

            The Contractor must provide written notification of the effective
            date of any Contractor-initiated, SDOH and LDSS-approved benefit
            package change to Enrollees in the Contractor's plan. Notification
            to Enrollees must be provided at least 30 days in advance of the
            effective date of such change.

      13.12 Contractor Responsibility to Notify Enrollee of Termination, Service
            Area Changes and Network Changes

            With prior notice to and approval of the SDOH and LDSS, the
            Contractor shall inform each Enrollee in writing of any withdrawal
            by the Contractor from the Medicaid managed care program pursuant
            to Section 2.7, withdrawal from the Service Area encompassing the
            Enrollee's zip code, and/or significant changes to the Contractor's
            provider network pursuant to Section 21.1(d), except that the
            Contractor need not notify Enrollees who will not be affected by
            such changes.

            The Contractor shall provide the notifications within the timeframes
            specified by SDOH and LDSS, and shall obtain the prior approval of
            the notification from SDOH and LDSS.

                                   SECTION 13
                             (ENROLLEE NOTIFICATION)
                                 October 1, 2004
                                      13-4

<PAGE>

14.   COMPLAINT AND APPEAL PROCEDURE

      14.1  Contractor's Program to Address Complaints

            a)    The Contractor shall establish and maintain a comprehensive
                  program designed to address clinical and other complaints, and
                  appeals of complaint determinations, which may be brought by
                  Enrollees, consistent with Articles 44 and 49 of the New York
                  State PHL.

            b)    The program must include methods for prompt internal
                  adjudication of Enrollee complaints and appeals and provide
                  for the maintenance of a written record of all complaints and
                  appeals received and reviewed and their disposition.

            c)    The Contractor shall ensure that persons with authority to
                  require corrective action participate in the complaint and
                  appeal process.

      14.2  Notification of Complaint and Appeal Program

            a)    The Contractor's specific complaint and appeal program shall
                  be described in the Contractor's member handbook and shall be
                  made available to all Enrollees.

            b)    The Contractor will advise Enrollees of their right to a fair
                  hearing as appropriate and comply with the procedures
                  established by SDOH for the Contractor to participate in the
                  fair hearing process, as set forth in Section 25 of this
                  Agreement. The Contractor will also advise Enrollees of their
                  right to an external appeal, in accordance with Section 26 of
                  this Agreement.

      14.3  Guidelines for Complaint and Appeal Program

            a)    The Contractor's complaint and appeal program will comply with
                  the Managed Care Complaint and Appeals Program Guidelines
                  described in Appendix F, which is hereby made a part of this
                  Agreement as if set forth fully herein. The SDOH and LDSS may
                  modify Appendix F of this Agreement upon sixty (60) days prior
                  written notice to the Contractor and such modifications shall
                  become binding and incorporated into this Agreement without
                  further action by the parties.

            b)    The Contractor's complaint and appeal procedures shall be
                  approved by the SDOH and LDSS and kept on file with the
                  Contractor, LDSS and SDOH.

            c)    The Contractor shall not modify its complaint and appeals
                  procedure without the prior written approval of SDOH, in
                  consultation with LDSS, and shall provide LDSS and SDOH with a
                  copy of the approved modification within fifteen (15) days
                  after its approval.

                                   SECTION 14
                        (COMPLAINT AND APPEAL PROCEDURE)
                                October 1, 2004
                                      14-1

<PAGE>

      14.4  Complaint Investigation Determinations

            The MCO must adhere to determinations resulting from complaint
            investigations conducted by SDOH.

                                   SECTION 14
                        (COMPLAINT AND APPEAL PROCEDURE)
                                 October 1, 2004
                                      14-2

<PAGE>

15.   ACCESS REQUIREMENTS

      15.1  Appointment Availability Standards

            The Contractor shall comply with the following appointment
            availability standards(1).

            a)    For emergency care: immediately upon presentation at a service
                  delivery site.

            b)    For urgent care: within twenty-four (24) hours of request.

            c)    Non-urgent "sick" visit: within forty-eight (48) to
                  seventy-two (72) hours of request, as clinically indicated.

            d)    Routine non-urgent, preventive appointments: within four (4)
                  weeks of request.

            e)    Specialist referrals (not urgent): within four (4) to six (6)
                  weeks of request.

            f)    Initial prenatal visit: within three (3) weeks during first
                  trimester, within two (2) weeks during the second trimester
                  and within one (1) week during the third trimester.

            g)    Adult Baseline and routine physicals: within twelve (12) weeks
                  from enrollment. (Adults >21)

            h)    Well child care: within four (4) weeks of request

            i)    Initial family planning visits: within two (2) weeks of
                  request.

            j)    In-plan mental health or substance abuse follow-up visits
                  (pursuant to an emergency or hospital discharge): within five
                  (5) days of request, or as clinically indicated.

            k)    In-plan, non-urgent mental health or substance abuse visits:
                  within two (2) weeks of request.

            1)    Initial PCP office visit for newborns: within two (2) weeks of
                  hospital discharge.

            m)    Provider visits to make health, mental health and substance
                  abuse assessments for the purpose of making recommendations
                  regarding a recipient's ability to perform work when requested
                  by a LDSS: within ten (10) days of request by an Enrollee, in
                  accordance with Section 10.8 of this Agreement.

      15.2  Twenty-Four (24) Hour Access

            a)    The Contractor must provide access to medical services and
                  coverage to Enrollees, either directly or-through their PCPs
                  and OB/GYNs, on a twenty-four (24) hour a day, seven (7) day a
                  week basis. The Contractor must instruct Enrollees on what to
                  do to obtain services after business hours and on weekends.

----------------------

(1) These are general standards and are not intended to supersede sound clinical
judgement as to the necessity for care and services on a more expedient basis,
when judged clinically necessary and appropriate.

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                       (EQUALITY OF ACCESS AND TREATMENT)
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                                      15-1

<PAGE>

            b)    The Contractor may satisfy the requirement in Section 15.2(a)
                  by requiring their PCPs and OB/GYNs to have primary
                  responsibility for serving as an after hours "on-call"
                  telephone resource to members with medical problems. Under no
                  circumstances may the Contractor routinely refer calls to an
                  emergency room.

      15.3  Appointment Waiting Times

            Enrollees with appointments shall not routinely be made to wait
            longer than one hour.

      15.4  Travel Time Standards

            The Contractor will maintain a network that is geographically
            accessible to the population to be served.

            a)    Primary Care

                  Travel time/distance to primary care sites shall not exceed
                  thirty (30) minutes in metropolitan areas or thirty (30)
                  minutes/thirty (30) miles in non-metropolitan areas. Transport
                  time and distance in rural areas to primary care sites may be
                  greater than thirty (30) minutes/thirty (30) miles if based on
                  the community standard for accessing care or if by Enrollee
                  choice.

                  Enrollees may, at their discretion, select participating PCPs
                  located farther from their homes as long as they are able to
                  arrange and pay for transportation to the PCP themselves.

            b)    Other Providers

                  Travel time/distance to specialty care, hospitals, mental
                  health, lab and x-ray providers shall not exceed thirty (30)
                  minutes/thirty (30) miles. Transport time and distance in
                  rural areas to specialty care, hospitals, mental health, lab
                  and x ray providers may be greater than thirty (30)
                  minutes/thirty (30) miles if based on the community standard
                  for accessing care or if by Enrollee choice.

      15.5  Service Continuation

            a)    New Enrollees

                  If a new Enrollee has an existing relationship with a health
                  care provider who is not a member of the Contractor's provider
                  network, the contractor shall permit the Enrollee to continue
                  an ongoing course of treatment by the Non-Participating
                  Provider during a transitional period of up to sixty (60) days
                  from the Effective Date of Enrollment, if, (1) the Enrollee
                  has a life-

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                       (EQUALITY OF ACCESS AND TREATMENT)
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<PAGE>

                  threatening disease or condition or a degenerative and
                  disabling disease or condition, or (2) the Enrollee has
                  entered the second trimester of pregnancy at the Effective
                  Date of Enrollment, in which case the transitional period
                  shall include the provision of post-partum care directly
                  related to the delivery up until sixty (60) days post partum.
                  If the Enrollee elects to continue to receive care from such
                  Non-Participating Provider, such care shall be authorized by
                  the Contractor for the transitional period only if the
                  Non-Participating Provider agrees to:

                  i)   accept reimbursement from the Contractor at rates
                       established by the Contractor as payment in full, which
                       rates shall be no more than the level of reimbursement
                       applicable to similar providers within the Contractor's
                       network for such services; and

                  ii)  adhere to the Contractor's quality assurance requirements
                       and agrees to provide to the Contractor necessary medical
                       information related to such care; and

                  iii) otherwise adhere to the Contractor's policies and
                       procedures including, but not limited to procedures
                       regarding referrals and obtaining pre-authorization in a
                       treatment plan approved by the Contractor.

In no event shall this requirement be construed to require the Contractor to
provide coverage for benefits not otherwise covered.

            b)    Enrollees Whose Health Can Provider Leaves Network

                  The Contractor shall permit an Enrollee, whose health care
                  provider has left the Contractor's network of providers, for
                  reasons other than imminent harm to patient care, a
                  determination of fraud or a final disciplinary action by a
                  state licensing board that impairs the health professional's
                  ability to practice, to continue an ongoing course of
                  treatment with the Enrollee's current health care provider
                  during a transitional period, consistent with New York State
                  PHL Section 4403(6)(e).

                  The transitional period shall continue up to ninety (90) days
                  from the date of notice to the Enrollee of the provider's
                  disaffiliation from the network; or, if the Enrollee has
                  entered the second trimester of pregnancy, for a transitional
                  period that includes the provision of post-partum care
                  directly related to the delivery through sixty (60) days post
                  partum. If the Enrollee elects to continue to receive care
                  from such Non-Participating Provider, such care shall be
                  authorized by the Contractor for the transitional period only
                  if the Non-Participating Provider agrees to:

                  i)   accept reimbursement from the Contractor at rates
                       established by the Contractor as payment in full, which
                       rates shall be no more than the level of reimbursement
                       applicable to similar providers within the Contractor's
                       network for such services

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                       (EQUALITY OF ACCESS AND TREATMENT)
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                                      15-3

<PAGE>

                  ii)  adhere to the Contractor's quality assurance requirements
                       and agrees to provide to the Contractor necessary medical
                       information related to such care; and

                  iii) otherwise adhere to the Contractor's policies and
                       procedures including, but not limited to procedures
                       regarding referrals and obtaining preauthorization in a
                       treatment plan approved by the Contractor.

            In no event shall this requirement be construed to require the
            Contractor to provide coverage for benefits not otherwise covered.

      15.6  Standing Referrals

            The Contractor will implement policies and procedures to allow for
            standing referrals to specialist physicians for Enrollees who have
            ongoing needs for care from such specialists, consistent with PHL
            Section 4403(6)(b).

      15.7  Specialist as a Coordinator of Primary Care

            The Contractor will implement policies and procedures to allow
            Enrollees with a life-threatening or degenerative and disabling
            disease or condition, which requires prolonged specialized medical
            care, to receive a referral to a specialist, who will then function
            as the coordinator of primary and specialty care for that Enrollee,
            consistent with PHL Section 4403(6)(c).

      15.8  Specialty Care Centers

            The Contractor will implement policies and procedures to allow
            Enrollees with a life-threatening or a degenerative and disabling
            condition or disease, which requires prolonged specialized medical
            care to receive a referral to an accredited or designated specialty
            care center with expertise in treating the life-threatening or
            degenerative and disabling disease or condition, consistent with New
            York State PHL Section 4403(6)(d).

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                       (EQUALITY OF ACCESS AND TREATMENT)
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                                      15-4

<PAGE>

16.   QUALITY ASSURANCE

      16.1  Internal Quality Assurance Program

            a)    Contractor must operate a quality assurance program which is
                  approved by SDOH and which includes methods and procedures to
                  control the utilization of Medicaid services consistent with
                  PHL Article 49 and 42 CFR Part 456. Recipients' records must
                  include information needed to perform utilization review as
                  specified in 42 CFR Sections 456.111 and 456.211. The
                  Contractor's approved quality assurance program must be kept
                  on file by the Contractor and the LDSS. The Contractor shall
                  not modify the quality assurance program without the prior
                  written approval of the SDOH, and notice to the LDSS.

            b)    The Contractor shall incorporate the findings from reports in
                  Section 18 of this Agreement into its quality assurance
                  program. Where performance is less than the statewide average
                  or another standard as defined by the SDOH and developed in
                  consultation with plans and appropriate clinical experts, the
                  Contractor will be required to develop and implement a plan
                  for improving performance that is approved by the SDOH and
                  LDSS and that specifies the expected level of improvement and
                  timeframes for actions expected to result in such improvement.
                  In the event that such approved plan does not result in the
                  expected level of improvement, the Contractor shall work with
                  the SDOH and the LDSS to develop and implement alternative
                  plans to achieve improvement. The Contractor agrees to meet
                  with the SDOH and LDSS to review improvement plans and quality
                  performance.

      16.2  Standards of Care

            The Contractor must adopt practice guidelines consistent with
            current standards of care, complying with recommendations of
            professional specialty groups or the guidelines of programs such as
            the American Academy of Pediatrics, the American Academy of Family
            Physicians, the U.S. Task Force on Preventive Care, the New York
            State Child/Teen Health Program (C/THP) standards for provision of
            care to individuals under age 21, the American Medical Association's
            Guidelines for Adolescent and Preventive Services, the US Department
            of Health and Human Services Center for Substance Abuse Treatment,
            the American College of Obstetricians and Gynecologists, the
            American Diabetes Association, and the AIDS Institute clinical
            standards for adult, adolescent, and pediatric care. The Contractor
            must have mechanisms in place to disseminate any changes in practice
            guidelines to its network providers at least annually, or more
            frequently, as appropriate. The Contractor shall develop and
            implement protocols for identifying providers who do not adhere to
            practice guidelines and for making reasonable efforts to improve the
            performance of these providers. Annually, the Contractor shall
            select a minimum of two practice guidelines and monitor

                                   SECTION 16
                               (QUALITY ASSURANCE)
                                 October 1, 2004
                                      16-1

<PAGE>

            performance of appropriate providers (or a sample of providers)
            against such guidelines.

                                   SECTION 16
                               (QUALITY ASSURANCE)
                                 OCTOBER 1, 2004
                                      16-2
<PAGE>

17.   MONITORING AND EVALUATION

      17.1  Right to Monitor Contractor Performance

            The SDOH, LDSS, and DHHS shall each have the right, during the
            Contractor's normal operating hours, and at any other time a
            Contractor function or activity is being conducted, to monitor and
            evaluate, through inspection or other means, the Contractor's
            performance, including, but not limited to, the quality,
            appropriateness, and timeliness of services provided under this
            Agreement.

      17.2  Cooperation During Monitoring and Evaluation

            The Contractor shall cooperate with and provide reasonable
            assistance to the SDOH, LDSS, and DHHS in the monitoring and
            evaluation of the services provided under this Agreement.

      17.3  Cooperation During On-Site Reviews

            The Contractor shall cooperate with SDOH and LDSS in any on-site
            review of the MCO's operations. SDOH shall give the Contractor
            notification of the date(s) and survey format for any full
            operational review at least forty-five (45) days prior to the site
            visit. This requirement shall not preclude LDSS or SDOH from site
            visits upon shorter notice for other monitoring purposes.

      17.4  Cooperation During Review of Services by External Review Agency

            The Contractor shall comply with all requirements associated with
            any review of the quality of services rendered to its Enrollees to
            be performed by an external review agent selected by the SDOH.

                                   SECTION 17
                           (MONITORING AND EVALUATION)
                                 October 1, 2004
                                      17-1

<PAGE>

18.   CONTRACTOR REPORTING REQUIREMENTS

      18.1  Time Frames for Report Submissions

            Except as otherwise specified herein, the Contractor shall prepare
            and submit to SDOH and the LDSS the reports required under this
            Agreement in an agreed media format within sixty (60) days of the
            close of the applicable semi-annual or annual reporting period, and
            within fifteen (15) business days of the close of the applicable
            quarterly reporting period.

      18.2  SDOH Instructions for Report Submissions

            SDOH, with prior notice to the LDSS, will provide Contractor with
            instructions for submitting the reports required by Section 18.5 (a)
            through (n), including time frames, and requisite formats. The
            instructions, time frames and formats may be modified by SDOH with
            prior notice to the LDSS, and thereafter upon sixty (60) days
            written notice to the Contractor. The LDSS, with prior notice to
            SDOH, shall provide the Contractor with instructions for submitting
            the reports, required by Section 18.5(o) including time frames and
            requisite formats.

      18.3  Liquidated Damages

            The Contractor shall pay liquidated damages of $2,500 if any report
            required pursuant to this Section is materially incomplete, contains
            material misstatements or inaccurate information, or is not
            submitted on time in the requested format. The Contractor shall pay
            liquidated damages of $2,500 to the LDSS if its monthly encounter
            data submission is not received by the Fiscal Agent by the due date
            specified in Section 18.5(d). The Contractor shall pay liquidated
            damages of $500 to the LDSS for each day other reports required by
            this Section are late. The LDSS shall not impose liquidated damages
            for a first time infraction by the Contractor unless the LDSS deems
            the infraction to be a material misrepresentation of fact or the
            Contractor fails to cure the first infraction within a reasonable
            period of time upon notice from the LDSS. Liquidated damages may be
            waived at the sole discretion of LDSS. Nothing in this Section shall
            limit other remedies or rights available to LDSS and SDOH relating
            to the timeliness, completeness and/or accuracy of Contractor's
            reporting submission.

      18.4  Notification of Changes in Report Due Dates, Requirements or Formats

            SDOH or LDSS may extend due dates, or modify report requirements or
            formats upon a written request by the Contractor to the SDOH or LDSS
            with a copy of the request to the other agency, where the Contractor
            has demonstrated a good and compelling reason for the extension or
            modification. The determination to grant a modification or,
            extension of time shall be made by SDOH with regard to annual and
            quarterly statements, complaint reports, audits, encounter data,
            change of ownership, clinical studies, QARR, and provider network
            reports. The

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-1

<PAGE>

            determination to grant a modification or extension of time shall be
            made by the LDSS with respect to No-Contact, PCP auto assignment,
            and reports required by Sections 18.5 (n) and (o) of the Agreement.

      18.5  Reporting Requirements

            The Contractor shall submit the following reports to SDOH and to the
            LDSS except in those instances in which this Agreement specifies the
            reports shall be submitted solely to SDOH:

            a)    Annual Financial Statements:

                  Contractor shall submit Annual Financial Statements to SDOH.
                  The due date for annual statements shall be April 1 following
                  the report closing date.

            b)    Quarterly Financial Statements:

                  Contractor shall submit Quarterly Financial Statements to
                  SDOH. The due date for quarterly reports shall be forty-five
                  (45) days after the end of the calendar quarter.

            c)    Other Financial Reports:

                  Contractor shall submit financial reports, including certified
                  annual financial statements, and make available documents
                  relevant to its financial condition to SDOH and the State
                  Insurance Department (SID) in a timely manner as required by
                  State laws and regulations including but not limited to
                  PHL Sections 4403-a, 4404 and 4409, Title 10 NYCRR Sections
                  98.11, 98.16 and 98.17 and applicable Insurance Law Sections
                  304, 305, 306, and 310. The LDSS reserves the right to require
                  Contractor to submit such relevant financial reports and
                  documents related to the financial condition of the MCO to the
                  LDSS, as set forth in Section 18.5(o) of this Agreement.

            d)    Encounter Data:

                  The Contractor shall prepare and submit encounter data on a
                  monthly basis to SDOH through its designated Fiscal Agent.
                  Each provider is required to have a unique identifier.
                  Submissions shall be comprised of encounter records, or
                  adjustments to previously submitted records, which the
                  Contractor has received and processed from provider encounter
                  or claim records of any contacted services rendered to the
                  Enrollee in the current or any preceding months. Monthly
                  submissions must be received by the Fiscal Agent by the
                  Tuesday before the last Monday of the month to assure the
                  submission is included in the Fiscal Agent's monthly
                  production processing.

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                      (CONTRACTOR REPORTING REQUIREMENTS)
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                                      18-2

<PAGE>

            e)    Quality of Care Performance Measures:

                  The Contractor shall prepare and submit reports to SDOH, as
                  specified in the Quality Assurance Reporting Requirements
                  (QARR). The Contractor must arrange for an NCQA-certified
                  entity to audit the QARR data prior to its submission to the
                  SDOH, unless this requirement is specifically waived by the
                  SDOH. The SDOH will select the measures which will be audited

            f)    Complaint Reports:

                  The Contractor must provide the SDOH on a quarterly basis, and
                  within fifteen (15) business days of the close of the quarter,
                  a summary of all complaints received during the preceding
                  quarter on the Health Provider Network ("HPN").

                  The Contractor also agrees to provide on a quarterly basis,
                  via the HPN, the total number of complaints that have been
                  unresolved for more than forty-five (45) days. The Contractor
                  shall maintain records on these and other complaints which
                  shall include all correspondence related to the complaint, and
                  an explanation of disposition. These records shall be readily
                  available for review by the SDOH or LDSS upon request.

                  Nothing in this Section is intended to limit the right of the
                  SDOH and the LDSS to obtain information immediately from a
                  Contractor pursuant to investigating a particular Enrollee or
                  provider complaint.

                  The LDSS reserves the right to require the Contractor to
                  submit a hardcopy of complaint reports in Section 18.5(o) of
                  this Agreement.

            g)    Fraud and Abuse Reporting Requirements:

                  i)    The Contractor must submit quarterly, via the HPN
                        complaint reporting format, the number of complaints of
                        fraud or abuse made to the Contractor that warrant
                        preliminary investigation by the Contractor.

                  ii)   The Contractor must also submit to the SDOH the
                        following on an ongoing basis for each confirmed case of
                        fraud and abuse it identifies through complaints,
                        organizational monitoring, contractors, subcontractors,
                        providers, beneficiaries, Enrollees, etc:

                        A)    The name of the individual or entity that
                              committed the fraud or abuse;

                        B)    The source that identified the fraud or abuse;

                        C)    The type of provider, entity or organization that
                              committed the fraud or abuse

                        D)    A description of the fraud or abuse;

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                      (CONTRACTOR REPORTING REQUIREMENTS)
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                                      18-3

<PAGE>

                        E)    The approximate range of dollars involved;

                        F)    The legal and administrative disposition of the
                              case including actions taken by law enforcement
                              officials to whom the case has been referred; and

                        G)    Other data/information as prescribed by SDOH.

                  iii)  Such report shall be submitted when cases of fraud and
                        abuse are confirmed, and shall be reviewed and signed by
                        an executive officer of the Contractor.

            h)    Participating Provider Network Reports:

                  The Contractor shall submit electronically, to the HPN, an
                  updated provider network report on a quarterly basis. The
                  Contractor shall submit an annual notarized attestation that
                  the providers listed in each submission have executed an
                  agreement with the Contractor to serve Contractor's Medicaid
                  Enrollees. The report submission must comply with the Managed
                  Care Provider Network Data Dictionary. Networks must be
                  reported separately for each county in which the Contractor
                  operates.

            i)    Appointment Availability /Twenty-four (24) Hour Access and
                  Availability Surveys:

                  The Contractor will conduct a county specific (or service area
                  if appropriate) review of appointment availability and
                  twenty-four (24) hour access and availability surveys
                  annually. Results of such surveys must be kept on file and be
                  readily available for review by the SDOH or LDSS, upon
                  request. Guidelines for such studies may be obtained by
                  contacting the SDOH, Office of Managed Care, Bureau of
                  Certification and Surveillance.

                  The LDSS reserves the right to require the Contractor to
                  conduct appointment availability and twenty-four (24) hour
                  access studies twice a year, and to submit these reports to
                  the LDSS, as stated in Section 18.5(o) of this Agreement.

            j)    Clinical Studies:

                  The Contractor will participate in up to four (4) SDOH
                  sponsored focused clinical studies annually. The purpose of
                  these studies will be to promote quality improvement within
                  the MCO.

                  The Contractor will be required to conduct at least one (1)
                  internal focused clinical study each year in a priority topic
                  area of its choosing, from a list to be generated through the
                  mutual agreement of the SDOH and the Contractor's Medical
                  Director. The Contractor may conduct its internal focused
                  clinical study in conjunction with one or more MCOs. The

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                October 1, 2004
                                      18-4

<PAGE>

                  purpose of these studies will be to promote quality
                  improvement within the MCO. SDOH will provide guidelines which
                  address study structure and plan collaboration. Results of
                  these studies will be provided to the SDOH and the LDSS.

            k)    Independent Audits:

                  The Contractor must submit copies of all certified financial
                  statements and a QARR validation audit by independent
                  auditors of their plan to the SDOH and the LDSS within thirty
                  (30) days of receipt by the Contractor.

            1)    New Enrollee Health Screening Completion Report:

                  The Contractor shall submit a quarterly report within thirty
                  (30) days of the close of the quarter showing the percentage
                  of new Enrollees for which the Contractor was able to complete
                  a health screening consistent with Section 13.5(b) of this
                  contract.

            m)    Additional Reports:

                  Upon request by the SDOH and/or the LDSS, the Contractor shall
                  prepare and submit other operational data reports. Such
                  requests will be limited to situations in which the desired
                  data is considered essential and cannot be obtained through
                  existing Contractor reports. Whenever possible, the Contractor
                  will be provided with ninety (90) days notice and the
                  opportunity to discuss and comment on the proposed
                  requirements before work is begun. However, the SDOH and the
                  LDSS reserve the right to give thirty (30) days notice in
                  circumstances where time is of the essence.

            n)    LDSS Specific Reports: Upon request.

                  {INSERT LDSS SPECIFIC REPORTS AS APPLICABLE}

      18.6  Ownership and Related Information Disclosure

            The Contractor shall report ownership and related information to
            SDOH and the LDSS, and upon request to the Secretary of Department
            of Health and Human Services and the Inspector General of Health and
            Human Services, in accordance with 42 U.S.C. Section 1320a-3 and
            1396b(m)(4) (Sections 1124 and 1903(m)(4) of the Federal Social
            Security Act).

      18.7  Revision of Certificate of Authority

            The Contractor shall give prompt written notice to LDSS of any
            revisions of its Certificate of Authority issued pursuant to Article
            44 of the State Public Health Law.

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                October 1, 2004
                                      18-5

<PAGE>

      18.8  Public Access to Reports

            Any data, information, or reports collected and prepared by the
            Contractor and submitted to NYS authorities in the course of
            performing their duties and obligation under this program will be
            deemed to be owned by the State of New York subject to and
            consistent with the requirements of Freedom of Information Law. This
            provision is made in consideration of the Contractor's use of public
            funds in collecting and preparing such data, information, and
            reports.

      18.9  Professional Discipline

            a)    Pursuant to PHL Section 4405-b, the Contractor shall have in
                  place policies and procedures to report to the appropriate
                  professional disciplinary agency within thirty (30) days of
                  occurrence, any of the following:

                  i)    the termination of a health care provider contract
                        pursuant to Section 4406-d of the Public Health Law for
                        reasons relating to alleged mental and physical
                        impairment, misconduct or impairment of patient safety
                        or welfare;

                  ii)   the voluntary or involuntary termination of a contract
                        or employment or other affiliation with such Contractor
                        to avoid the imposition of disciplinary measures; or

                  iii)  the termination of a health care provider contract in
                        the case of a determination of fraud or in a case of
                        imminent harm to patient health.

            b)    The Contractor shall make a report to the appropriate
                  professional disciplinary agency within thirty (30) days of
                  obtaining knowledge of any information that reasonably appears
                  to show that a health professional is guilty of professional
                  misconduct as defined in Articles 130 and 131(a) of the State
                  Education Law.

      18.10 Certification Regarding Individuals Who Have Been Debarred Or
            Suspended By Federal or State Government

            Contractor will certify to the SDOH and LDSS initially and
            immediately upon changed circumstances from the last such
            certification that it does not knowingly have an individual who has
            been debarred or suspended by the federal or state government, or
            otherwise excluded from participating in procurement activities:

            a)    as a director, officer, partner or person with beneficial
                  ownership of more than 5% of the Contractor's equity; or

            b)    as a party to an employment, consulting or other agreement
                  with the Contractor for the provision of items and services
                  that are significant and material to the Contractor's
                  obligations in the Medicaid managed care program, consistent
                  with requirements of SSA Section 1932 (d)(l).

                                    SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                October 1, 2004
                                      18-6
<PAGE>

      18.11 Conflict of Interest Disclosure

            Contractor shall report to SDOH, in a format specified by SDOH,
            documentation, including but not limited to the identity of and
            financial statements of, person(s) or corporation(s) with an
            ownership or contract interest in the managed care plan, or with any
            subcontract(s) in which the managed care plan has a 5% or more
            ownership interest, consistent with requirements of SSA Section 1903
            (m)(2)(a)(viii) and 42 CFR Sections 455.100-455.104.

      18.12 Physician Incentive Plan Reporting

            The Contractor shall submit to SDOH annual reports containing the
            information on all of its Physician Incentive Plan arrangements in
            accordance with 42 CFR Section 434.70 or, if no such arrangements
            are in place, attest to that. The contents and time frame of such
            reports shall comply with the requirements of 42 CFR Section 417.479
            and be in a format provided by SDOH.

                                   SECTION 18
                      (CONTRACTOR REPORTING REQUIREMENTS)
                                October 1, 2004
                                      18-7

<PAGE>

19.   RECORDS MAINTENANCE AND AUDIT RIGHTS

      19.1  Maintenance of Contractor Performance Records

            The Contractor shall maintain and shall require its subcontractors,
            including its Participating Providers, to maintain appropriate
            records relating to Contractor performance under this Agreement,
            including:

            a)    records related to services provided to Enrollees, including a
                  separate Medical Record for each Enrollee;

            b)    all financial records and statistical data that LDSS, SDOH and
                  any other authorized governmental agency may require including
                  books, accounts, journals, ledgers, and all financial records
                  relating to capitation payments, third party health insurance
                  recovery, and other revenue received and expenses incurred
                  under this Agreement;

            c)    appropriate financial records to document fiscal activities
                  and expenditures, including records relating to the sources
                  and application of funds and to the capacity of the Contractor
                  or its subcontractors, including its Participating Providers,
                  if relevant, to bear the risk of potential financial losses.

      19.2  Maintenance of Financial Records and Statistical Data

            The Contractor shall maintain all financial records and statistical
            data according to generally accepted accounting principles.

      19.3  Access to Contractor Records

            The Contractor shall provide LDSS, SDOH, the Comptroller of the
            State of New York, DHHS, the Comptroller General of the United
            States, and their authorized representatives with access to all
            records relating to Contractor performance under this Agreement for
            the purposes of examination, audit, and copying (at reasonable cost
            to the requesting party) of such records. The Contractor shall give
            access to such records on two (2) business days prior written
            notice, during normal business hours, unless otherwise provided or
            permitted by applicable laws, rules, or regulations.

      19.4  Retention Periods

            The Contractor shall preserve and retain all records relating to
            Contractor performance under this Agreement in readily accessible
            form during the term of this Agreement and for a period of six (6)
            years thereafter except that the Contractor shall retain Enrollees
            medical records that are in the custody of the Contractor for six
            (6) years after the date of service rendered to the Enrollee or

                                    SECTION 19
                     (RECORDS MAINTENANCE AND AUDIT RIGHTS)
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                                      19-1

<PAGE>

            cessation of Contractor operation, and in the case of a minor, for
            six (6) years after majority. The Contractor shall require and make
            reasonable efforts to assure that Enrollees' medical records are
            retained by providers for six (6) years after the date of service
            rendered to the Enrollee or cessation of Contractor operation, and
            in the case of a minor, for six (6) years after majority. All
            provisions of this Agreement relating to record maintenance and
            audit access shall survive the termination of this Agreement and
            shall bind the Contractor until the expiration of a period of six
            (6) years commencing with termination of this Agreement or if an
            audit is commenced, until the completion of the audit, whichever
            occurs later. If the Contractor becomes aware of any litigation,
            claim, financial management review or audit that is started before
            the expiration of the six (6) year period, the records shall be
            retained until all litigation, claims, financial management reviews
            or audit findings involved in the record have been resolved and
            final action taken.

                                   SECTION 19
                     (RECORDS MAINTENANCE AND AUDIT RIGHTS)
                                October 1, 2004
                                      19-2

<PAGE>

20.   CONFIDENTIALITY

      20.1  Confidentiality of Identifying Information about Medicaid Recipients
            and Applicants

            All information relating to services to Medicaid recipients and
            applicants which is obtained by the Contractor shall be confidential
            pursuant to the New York State Public Health Law including PHL
            Article 27 F, the provisions of Section 369(4) of the NYS Social
            Services Law, 42 U.S.C. Section 1396a(a)(7) (Section 1902(a)(7) of
            the Federal Social Security Act), Section 33.13 of the Mental
            Hygiene Law, and regulations promulgated under such laws including
            42 CFR Part 2 pertaining to Alcohol and Substance Abuse Services.
            Such information including information relating to services to
            Medicaid recipients and applicants as these relate to the provision
            of services to the recipient or applicant under this Agreement shall
            be used or disclosed by the Contractor only for a purpose directly
            connected with performance of the Contractor's obligations. It shall
            be the responsibility of the Contractor to inform its employees and
            contractors of the confidential nature of Medicaid information.

      20.2  Medical Records of Foster Children

            Medical records of enrolled Medicaid recipients enrolled in foster
            care programs shall be disclosed to local social service officials
            in accordance with State Social Services Law including Section
            358-a, 384-a and 392 and 18 NYCRR Section 507.1.

      20.3  Confidentiality of Medical Records

            Medical records of Medicaid recipients enrolled pursuant to this
            Agreement shall be confidential and shall be disclosed to and by
            other persons within the Contractor's organization including
            Participating Providers, only as necessary to provide medical care,
            to conduct quality assurance functions and peer review functions, or
            as necessary to respond to a complaint and appeal under the terms of
            this Agreement.

      20.4  Length of Confidentiality Requirements

            The provisions of this Section shall survive the termination of this
            Agreement and shall bind the Contractor so long as the Contractor
            maintains any individually identifiable information relating to
            Medicaid recipients and applicants.

                                   SECTION 20
                               (CONFIDENTIALITY)
                                October 1, 2004
                                      20-1

<PAGE>

21.   PARTICIPATING PROVIDERS

21.1  Network Requirements

      a)    Sufficient Number

            i)    The Contractor will establish and maintain a network of
                  Participating Providers.

            ii)   The Contractor's network must contain all of the provider
                  types necessary to furnish the prepaid Benefit Package,
                  including but not limited to: hospitals, physicians (primary
                  care and specialists), mental health and substance abuse
                  providers, allied health professionals, ancillary providers,
                  DME providers and home health providers.

            iii)  To be considered accessible, the network must contain a
                  sufficient number and array of providers to meet the diverse
                  needs of the Enrollee population. This includes being
                  geographically accessible (meeting time/distance standards)
                  and being accessible for the disabled.

            iv)   The Contractor shall not include in its network any provider
                  who has been sanctioned or prohibited from serving Medicaid
                  recipients or receiving Medical Assistance payments.

      b)    Absence of Appropriate Network Provider

            In the event that the Contractor determines that it does not have a
            Participating Provider with appropriate training and experience to
            meet the particular health care needs of an Enrollee, the Contractor
            shall make a referral to an appropriate Non-Participating Provider,
            pursuant to a treatment plan approved by the Contractor in
            consultation with the Primary Care Provider, the Non-Participating
            Provider and the Enrollee or the Enrollee's designee. The Contractor
            shall pay for the cost of the services in the treatment plan
            provided by the Non-Participating Provider.

      c)    Suspension of Enrollee Assignments To Providers

            The Contractor shall ensure that there is sufficient capacity,
            consistent with SDOH standards, to serve Enrollees under this
            Agreement. In the event any of the Contractor's Participating
            Providers are no longer able to accept assignment of new Enrollees
            due to capacity limitations, as determined by the SDOH and the LDSS,
            the Contractor will suspend assignment of any additional Enrollees
            to such Participating Provider until it is capable of further
            accepting Enrollees. When a Participating Provider has more than one
            (1) site, the suspension will be made by site.

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<PAGE>

      d)    Notice of Provider Termination

            The Contractor shall notify LDSS and SDOH of any notice of
            termination of an IPA, hospital or medical group provider agreement
            which affects an Enrollee's access to care.

            Such notification to the LDSS and the SDOH shall be made ninety (90)
            days prior to the effective date of the termination of the provider
            agreement or immediately upon notice from such provider if less than
            ninety (90) days.

            The Contractor shall also notify LDSS and SDOH in the event that the
            Contractor and the providers have failed to re-execute a renewal
            provider agreement forty-five (45) days prior to the expiration of
            the agreement.

            The Contractor shall submit a contingency plan to LDSS and SDOH, at
            least forty-five (45) days prior to the termination of expiration of
            the agreement, identifying the number of Enrollees affected by the
            potential withdrawal, if applicable, and specifying how services
            previously furnished by the participating providers will be provided
            in the event of their withdrawal. If the provider is a participating
            hospital, the Contractor shall identify the number of doctors who
            would not have admitting privileges in the absence of such
            participating hospital.

            The Contractor shall develop a transition plan for patients of the
            departing providers subject to approval by LDSS and SDOH. SDOH and
            LDSS may direct the Contractor to provide notice to the patients of
            PCPs or specialists including available options for the patients,
            and availability of continuing care, consistent with Section 13.7,
            not less than thirty (30) days prior to the termination of the
            provider agreement. In the event that provider agreements are
            terminated with less than the notice period required by this
            section, the Contractor shall immediately notify LDSS and SDOH, and
            develop a transition plan on an expedited basis and provide notice
            to patients subject to the consent of LDSS and SDOH.

            Upon Contractor notice of failure to re-execute, or termination of,
            a provider agreement, the SDOH and the LDSS, in their sole
            discretion, may waive the requirement of submission of a contingency
            plan upon a determination by the SDOH and the LDSS that:

            i)    the impact upon Enrollees is not significant, and/or

            ii)   the Contractor and provider are continuing to negotiate in
                  good faith and consent to extend the provider agreement for a
                  period of time necessary to provide not less than thirty (30)
                  days notice to Enrollees.

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                        (PROVIDER NETWORK AND AGREEMENTS)
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                                      21-2
<PAGE>

            SDOH and the LDSS reserve the right to take any other actions
            permitted by this Agreement and under regulatory or statutory
            authority, including but not limited to contract termination.

      21.2  Credentialing

            a)    Licensure

                  The Contractor shall ensure, in accordance with Article 44 of
                  the Public Health Law, that persons and entities providing
                  care and services for the Contractor in the capacity of
                  physician, dentist, physician's assistant, registered nurse,
                  other medical professional or paraprofessional, or other such
                  person or entity satisfy all applicable licensing,
                  certification, or qualification requirements under New York
                  law and that the functions and responsibilities of such
                  persons and entities in providing Benefit Package services
                  under this Agreement do not exceed those permissible under New
                  York law.

            b)    Minimum Standards

                  The Contractor agrees that all network physicians will meet at
                  least one (1) of the following standards, except as specified
                  in Section 21.13(b) and Appendix I of this agreement:

                  i)    Be board-certified or -eligible in their area of
                        specialty;

                  ii)   Have completed an accredited residency program; or

                  iii)  Have admitting privileges at one (1) or more hospitals
                        participating in the Contractor's network.

            c)    Credentialing/Recredentialing Process

                  The Contractor shall have in place a formal process for
                  credentialing Participating Providers on a periodic basis
                  (not less than once every three (3) years) and for monitoring
                  Participating Providers performance.

            d)    Application Procedure

                  The Contractor shall establish a written application procedure
                  to be used by a health care professional interested in serving
                  as a Participating Provider with the Contractor. The criteria
                  for selecting providers, including the minimum qualification
                  requirements that a health care professional must meet to be
                  considered by the Contractor, must be defined in writing and
                  developed in consultation with appropriately qualified health
                  care professionals. Upon request, the application procedures
                  and minimum qualification requirements must be made available
                  to health care professionals.

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                        (PROVIDER NETWORK AND AGREEMENTS)
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                                      21-3

<PAGE>

      21.3  SDOH Exclusion or Termination of Providers

            If SDOH excludes or terminates a provider from its Medicaid Program,
            the Contractor shall, upon learning of such exclusion or
            termination, immediately terminate the provider agreement with the
            Participating Provider as it pertains to the Contractor's Medicaid
            program, and agrees to no longer utilize the services of the subject
            provider, as applicable. The Contractor shall access information
            pertaining to excluded Medicaid providers through the SDOH Health
            Provider Network (HPN). Such information available to the Contractor
            on the HPN shall be deemed to constitute constructive notice. The
            HPN should not be the sole basis for identifying current exclusions
            or termination of previously approved providers. Should the
            Contractor become aware, through the HPN or any other source, of an
            SDOH exclusion or termination, the Contractor shall validate this
            information with the Office of Medicaid Management, Bureau of
            Enforcement Activities and comply with the provisions of this
            Section.

      21.4  Evaluation Information

            The Contractor shall develop and implement policies and procedures
            to ensure that health care professionals are regularly advised of
            information maintained by the Contractor to evaluate the performance
            or practice of health care professionals. The Contractor shall
            consult with health care professionals in developing methodologies
            to collect and analyze health care professional profiling data. The
            Contractor shall provide any such information and profiling data and
            analysis to health care professionals. Such information, data or
            analysis shall be provided on a periodic basis appropriate to the
            nature and amount of data and the volume and scope of services
            provided. Any profiling data used to evaluate the performance or
            practice of a health care professional shall be measured against
            stated criteria and an appropriate group of health care
            professionals using similar treatment modalities serving a
            comparable patient population. Upon presentation of such information
            or data, each health care professional shall be given the
            opportunity to discuss the unique nature of the health care
            professional's patient population which may have a bearing on the
            health care professional's profile and to work cooperatively with
            the Contractor to improve performance.

      21.5  Payment In Full

            Contractor must limit participation to providers who agree that
            payment received from the Contractor for services included in the
            Benefit Package is payment in full for services provided to
            Enrollees.

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                        (PROVIDER NETWORK AND AGREEMENTS)
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<PAGE>

      21.6  Choice/Assignment of PCP's

            a)    The Contractor shall offer each Enrollee the choice of no
                  fewer than three (3) Primary Care Providers within program
                  distance/travel time standards. Contractor must assign a PCP
                  to individuals that fail to select a PCP. The assignment of a
                  PCP by the Contractor may occur after written notification of
                  Contractor by LDSS of the enrollment (through Roster or other
                  method) and after written notification of the Enrollee by the
                  Contractor but in no event later than thirty (30) days after
                  notification of enrollment, and only after the Contractor has
                  made reasonable efforts as set forth in Section 13.5 of this
                  Agreement to contact the Enrollee and inform him/her of
                  his/her right to choose a PCP.

            b)    PCP assignments should be made taking into consideration the
                  following:

                  i)    Enrollee's geographic location;

                  ii)   any special health care needs, if known by the
                        Contractor; and

                  iii)  any special language needs, if known by the Contractor.

            c)    In circumstances where the Contractor operates or contracts
                  with a multi-provider clinic to deliver primary care
                  services, the Enrollee must choose or be assigned a specific
                  provider or provider team within the clinic to serve as
                  his/her PCP. This "lead" provider will be held accountable for
                  performing the PCP duties.

      21.7  PCP Changes

            a)    The Contractor must allow Enrollees the freedom to change
                  PCPs, without cause, within thirty (30) days of the Enrollee's
                  first appointment with the PCP. After the first thirty (30)
                  days PCP may be changed once every six (6) months without
                  cause.

            b)    The Contractor must process a request to change PCPs and
                  advise the Enrollee of the effective date of the change within
                  forty-five (45) days of receipt of the request. The change
                  must be effective no later than the first (1st) day of the
                  second (2nd) month following the month in which the request is
                  made.

            c)    The Contractor will provide Enrollees with an opportunity to
                  select a new PCP in the event that the Enrollee's current PCP
                  leaves the network or otherwise becomes unavailable. Such
                  changes shall not be considered in the calculation of changes
                  for cause allowed within a six (6) month period.

            d)    In the event that an assignment of a new PCP is necessary due
                  to the unavailability of the Enrollee's former PCP, such
                  assignment shall be

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<PAGE>

                  made in accordance with the requirements of Section 21.6 of
                  this Agreement.

            e)    In addition to those conditions and circumstances under which
                  the Contractor may assign an Enrollee a PCP when the Enrollee
                  fails to make an affirmative choice of a PCP, the Contractor
                  may initiate a PCP change for an Enrollee under the following
                  circumstances:

                  i)    The Enrollee requires specialized care for an acute or
                        chronic condition and the Enrollee and Contractor agree
                        that reassignment to a different PCP is in the
                        Enrollee's interest.

                  ii)   The Enrollee's place of residence has changed such that
                        he/she has moved beyond the PCP travel time/distance
                        standard.

                  iii)  The Enrollee's PCP ceases to participate in the
                        Contractor's network.

                  iv)   The Enrollee's behavior toward the PCP is disruptive and
                        the PCP has made all reasonable efforts to accommodate
                        the Enrollee.

                  v)    The Enrollee has taken legal action against the PCP.

            f)    Whenever initiating a change, the Contractor must offer
                  affected Enrollees the opportunity to select a new PCP in the
                  manner described in this Section.

      21.8  Provider Status Changes I

            1)    PCP Changes

                  The Contractor agrees to notify its Enrollees of any of the
                  following PCP changes:

                  a)    Enrollees will be notified within fifteen (15) days from
                        the date on which the Contractor becomes aware that such
                        Enrollee's PCP has changed his or her office address or
                        telephone number.

                  b)    If a PCP ceases participation in the Contractor's
                        network, the Contractor shall provide written notice
                        within fifteen (15) days from the date that the
                        Contractor becomes aware of such change in status to
                        each Enrollee who has chosen the provider as their PCP.
                        In such cases, the notice shall describe the procedures
                        for choosing an alternative PCP and, in the event that
                        the Enrollee is in an ongoing course of treatment, the
                        procedures for continuing care consistent with
                        subdivision 6 (e) of PHL Section 4403.

                  c)    Where an Enrollee's PCP ceases participation with the
                        Contractor, the Contractor must ensure that a new PCP is
                        assigned within thirty (30) days of the date of the
                        notice to the Enrollee.

            2)    Other Provider Changes

                  In the event that an Enrollee is in an ongoing course of
                  treatment with another Participating Provider who becomes
                  unavailable to continue to provide

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<PAGE>

                  services to such Enrollee, the Contractor shall provide
                  written notice to the Enrollee within fifteen (15) days from
                  the date on which the Contractor becomes aware of the
                  Participating Provider's unavailability to the Enrollee. In
                  such cases, the notice shall describe the procedures for
                  continuing care consistent with subdivision 6 (e) of PHL
                  Section 4403 and for choosing an alternative provider.

      21.9  PCP Responsibilities

            In conformance with the Benefit Package, the PCP shall provide
            health counseling and advice; conduct baseline and periodic health
            examinations; diagnose and treat conditions not requiring the
            services of a specialist; arrange inpatient care, consultation with
            specialists, and laboratory and radiological services when medically
            necessary; coordinate the findings of consultants and laboratories;
            and interpret such findings to the Enrollee and the Enrollee's
            family, subject to the confidentiality provisions of Section 20 of
            this Agreement, and maintain a current medical record for the
            Enrollee. The PCP shall also be responsible for determining the
            urgency of a consultation with a specialist and shall arrange for
            all consultation appointments within appropriate time frames.

      21.10 Member to Provider Ratios

            The Contractor agrees to adhere to the member-to-PCP ratios shown
            below. These ratios are for Medicaid Enrollees only, are
            Contractor-specific, and assume the practitioner is a full time
            equivalent (FTE) (defined as a provider practicing forty (40) hours
            per week for the Contractor):

            i)    No more than 1,500 Medicaid Enrollees for each physician, or
                  2,400 for a physician practicing in combination with a
                  registered physician assistant or a certified nurse
                  practitioner.

            ii)   No more than 1,000 Medicaid Enrollees for each certified nurse
                  practitioner.

            The Contractor agrees that these ratios will be prorated for
            Participating Providers who represent less than a FTE to the
            Contractor.

      21.11 Minimum Office Hours

            a)    General Requirements

                  A PCP must practice a minimum of sixteen (16) hours a week at
                  each primary care site.

            b)    The minimum office hours requirement may be waived under
                  certain circumstances. A request for a waiver must be
                  submitted by the MCO to the Medical Director of the Office of
                  Managed Care for review and approval; and the physician must
                  be available at least eight hours/week; and the

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<PAGE>

                  physician must be practicing in a Health Provider Shortage
                  Area (HPSA) or other similarly determined shortage area; and
                  the physician must be able to fulfill the other
                  responsibilities of a PCP (as described in this Section); and
                  the waiver request must demonstrate there are systems in place
                  to guarantee continuity of care and to meet all access and
                  availability standards, (24-hr/7 day week coverage,
                  appointment availability, etc.). SDOH shall notify the LDSS
                  when a waiver has been granted.

      21.12 Primary Care Practitioners

            a)    General Limitations

                  The Contractor agrees to limit its PCPs to the following
                  primary care specialties: Family Practice, General Practice,
                  General Pediatrics, General Internal Medicine, except as
                  specified in (b), (c), (d) and (e) of this Section.

            b)    Specialist and Sub-specialist as PCPs

                  The Contractor is permitted to use specialist and
                  sub-specialist physicians as PCPs when such an action is
                  considered by the Contractor to be medically appropriate and
                  cost-effective. As an alternative, the Contractor may restrict
                  it's PCP network to primary care specialties only, while
                  relying on standing referrals to specialists and
                  sub-specialists for Enrollees who require regular visits to
                  such physicians.

            c)    OB/GYN Providers as PCPs

                  The Contractor, at its option is permitted to use OB/GYN
                  providers as PCPs, subject to SDOH qualifications.

            d)    Certified Nurse Practitioners as PCPs

                  The Contractor is permitted to use certified nurse
                  practitioners as PCPs, subject to their scope of practice
                  limitations under New York State Law.

            e)    Registered Physician's Assistants as Physician Extenders

                  The Contractor is permitted to use registered physician's
                  assistants as physician-extenders, subject to their scope of
                  practice limitations under New York State Law.

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                        (PROVIDER NETWORK AND AGREEMENTS)
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                                      21-8

<PAGE>

      21.13 PCP Teams

            a)    General Requirements

                  The Contractor may designate teams of physicians/certified
                  nurse practitioners to serve as PCPs for Enrollees. Such teams
                  may include no more than four (4) physicians/certified nurse
                  practitioners and, when an Enrollee chooses or is assigned to
                  a team, one of the practitioners must be designated as "lead
                  provider" for that Enrollee In the case of teams comprised of
                  medical residents under the supervision of an attending
                  physician, the attending physician must be designated as the
                  lead physician.

            b)    Medical Residents

                  The Contractor shall comply with SDOH Guidelines for use of
                  Medical Residents as found in Appendix I, which is hereby made
                  a part of this Agreement as if set forth fully herein.

      21.14 Hospitals

            a)    Tertiary Services

                  The Contractor will establish hospital networks capable of
                  furnishing the full range of tertiary services to Enrollees.
                  Contractors shall ensure that all Enrollees have access to at
                  least one (1) general acute care hospital within thirty (30)
                  minutes/thirty (30) miles travel time (by car or public
                  transportation) from the Enrollee's residence, unless none are
                  located within such a distance. If none are located within
                  thirty (30) minutes travel time thirty (30) miles travel
                  distance, the Contractor must include the next closest site in
                  its network.

            b)    Emergency Services

                  The Contractor shall ensure and demonstrate that it maintains
                  relationships with hospital emergency facilities, including
                  comprehensive psychiatric emergency programs (where available)
                  within and around its Service Area to provide Emergency
                  Services.

      21.15 Dental Networks

            If the Contractor includes dental services in its Benefit Package,
            the Contractor's dental network shall include geographically
            accessible general dentists sufficient to offer each Enrollee a
            choice of two (2) primary care dentists in their Service Area and to
            achieve a ratio of at least one (1) primary care dentist for each
            2,000 Enrollees. Networks must also include at least one (1)
            pediatric dentist and one (1) oral surgeon. Orthognathic surgery,
            temporal mandibular disorders (TMD)

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<PAGE>

            and oral/maxillofacial prosthodontics must be provided through any
            qualified dentist, either in-network or by referral. Periodontists
            and endodontists must also be available by referral. The network
            should include dentists with expertise in serving special needs
            populations (e.g., HIV+ and developmentally disabled patients).

            Dental surgery performed in an ambulatory or inpatient setting is
            the responsibility of the Contractor whether dental services are a
            covered benefit or not, as set forth in Appendix K-II-B-Optional
            Service, Dental Services.

      21.16 Presumptive Eligibility Providers

            Contractors must offer Presumptive Eligibility Providers the
            opportunity to contract at terms which are at least as favorable as
            the terms offered to other providers performing equivalent services
            (prenatal care). Contractors need not contract with every
            Presumptive Eligibility Provider in their County, but must include a
            sufficient number in their networks of Participating Providers to
            meet the distance/travel time standards defined for primary care.

      21.17 Mental Health and Chemical Dependence Services Providers

            The Contractor will include a full array of mental health and
            Chemical Dependence Services providers in its networks, in
            sufficient numbers to assure accessibility to Benefit Package
            services on the part of both children and adults, using either
            individual, appropriately licensed practitioners or New York State
            Office of Mental Health (OMH) and Office of Alcohol and Substance
            Abuse Services (OASAS) licensed programs and clinics, or both.

            The State defines mental health and Chemical Dependence Services
            providers to include the following: Individual Practitioners,
            Psychiatrists, Psychologists, Psychiatric Nurse Practitioners,
            Psychiatric Clinical Nurse Specialists, Licensed Certified Social
            Workers, OMH and OASAS Programs and Clinics, and providers of mental
            health and/or Chemical Dependence Services certified or licensed
            pursuant to Article 31 or 32 of the Mental Hygiene Law, as
            appropriate.

      21.18 Laboratory Procedures

            The Contractor agrees to restrict is laboratory provider network to
            entities having either a CLIA certificate of registration or a CLIA
            certificate of waiver.

      21.19 Federally Qualified Health Centers (FQHCs)

            In voluntary counties, the Contractor is not required to contract
            with FQHCs.

            However, when an FQHC is part of the provider network (voluntary or
            mandatory counties) the Provider Agreement must include a provision
            whereby the

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<PAGE>

            Contractor agrees to compensate the FQHC for services provided to
            Enrollees at a payment rate that is not less than the level and
            amount for a similar set of services which the Contractor would make
            to a provider that is not an FQHC.

            In mandatory counties, the Contractor shall contract with FQHCs
            operating in its Service Area. However, the Contractor has the
            option to make a written request to the SDOH for an exemption from
            the FQHC contracting requirement, if the Contractor can demonstrate,
            with supporting documentation, that it has adequate capacity and
            will provide a comparable level of clinical and enabling services
            (e.g., outreach, referral services, social support services,
            culturally sensitive services such as training for medical and
            administrative staff, medical and non-medical and case management
            services) to vulnerable populations in lieu of contracting with an
            FQHC in its Service Area. Written requests for exemption from this
            requirement are subject to approval by HCFA.

            When the Contractor is participating in a county where an MCO that
            is sponsored, owned and/or operated by one or more FQHCs exists, the
            Contractor is not required to include any FQHCs within its network
            in that county.

      21.20 Provider Services Function

            The Contractor will operate a Provider Services function during
            regular business hours. At a minimum, the Contractor's Provider
            Services staff must be responsible for the following:

            a)    Assisting providers with prior authorization and referral
                  protocols.

            b)    Assisting providers with claims payment procedures.

            c)    Fielding and responding to provider questions and complaints.

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<PAGE>

22.   SUBCONTRACTS AND PROVIDER AGREEMENTS

      22.1  Written Subcontracts

            Contractor may not enter into any subcontracts related to the
            delivery of services to Enrollees, except by a written agreement.

      22.2  Permissible Subcontracts

            Contractor may subcontract for provider services as set forth in
            Section 2.6 and 21 of this contract and management services
            including, but not limited to, marketing, quality assurance and
            utilization review activities and such other services as are
            acceptable to the SDOH.

      22.3  Provisions of Services through Provider Agreements

            All medical care and/or services covered under this Agreement, with
            the exception of seldom used subspecialty and Emergency Services,
            Family Planning Services, and services for which Enrollees can self
            refer, shall be provided through Provider Agreements with
            Participating Providers.

      22.4  Approvals

            a)    Provider Agreements shall require the approval of SDOH as set
                  forth in PHL 4402 and 10 NYCRR Part 98.

            b)    If a subcontract is for management services under 10 NYCRR
                  Section 98-1.11, it must be approved by SDOH prior to its
                  becoming effective.

            c)    The Contractor shall notify SDOH of any material amendments to
                  any Provider Agreement as set forth in 10 NYCRR Section
                  98-1.8.

      22.5  Required Components

            a)    The Contractor shall impose obligations and duties on its
                  subcontractors, including its Participating Providers, that
                  are consistent with this Agreement, and that do not impair any
                  rights accorded to LDSS, SDOH, or DHHS.

            b)    No subcontract, including any Provider Agreement shall limit
                  or terminate the Contractor's duties and obligations under
                  this Agreement.

            c)    Nothing contained in this Agreement between LDSS and the
                  Contractor shall create any contractual relationship between
                  any subcontractor of the Contractor, including Participating
                  Providers, and the County or LDSS.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                October 1, 2004
                                      22-1

<PAGE>

            d)    Any subcontract entered into by the Contractor shall fulfill
                  the requirements of 42 CFR Part 434 that are appropriate to
                  the service or activity delegated under such subcontract.

            e)    The Contractor shall also ensure that, in the event the
                  Contractor fails to pay any subcontractor, including any
                  Participating Provider in accordance with the subcontract or
                  Provider Agreement, the subcontractor or Participating
                  Provider will not seek payment from the LDSS, the Enrollees,
                  or their eligible dependents.

            f)    The Contractor shall include in every Provider Agreement a
                  procedure for the resolution of disputes between the
                  Contractor and its Participating Providers.

            g)    The Contractor shall ensure that all Provider Agreements
                  entered into with Providers require acceptance of a woman's
                  enrollment in the MCO as sufficient to provide services to her
                  newborn, unless the newborn is excluded from participating in
                  Medicaid managed care.

      22.6  Timely Payment

            Contractor shall make payment to health care providers for items and
            services covered under this Agreement on a timely basis, consistent
            with the claims payment procedures described in NYS Insurance Law
            Section 3224-a.

      22.7  Restrictions on Disclosure

            The Contractor shall not by contract or written policy or written
            procedure prohibit or restrict any health care provider from the
            following:

            a)    disclosing to any subscriber Enrollee, patient, designated
                  representative or, where appropriate, prospective Enrollee any
                  information that such provider deems appropriate regarding:

                  i)    a condition or a course of treatment with such
                        subscriber, Enrollee, patient, designated representative
                        or prospective Enrollee, including the availability of
                        other therapies, consultations, or tests; or

                  ii)   The provisions, terms or requirements of the
                        Contractor's products as they relate to the Enrollee,
                        where applicable.

            b)    filing a complaint, making a report or comment to an
                  appropriate governmental body regarding the policies or
                  practices of the Contractor when they believe that the
                  policies or practices negatively impact upon the quality of,
                  or access to, patient care.

            c)    advocating to the Contractor on behalf of the Enrollee for
                  approval or coverage of a particular treatment or for the
                  provision of health care services.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                October 1, 2004
                                      22-2

<PAGE>

      22.8  Transfer of Liability

            No contract or agreement between the Contractor and a health care
            provider shall contain any clause purporting to transfer to the
            health care provider, other than a medical group, by indemnification
            or otherwise, any liability relating to activities, actions or
            omissions of the Contractor as opposed to those of the health care
            provider.

      22.9  Termination of Health Care Professional Agreements

            The Contractor shall not terminate a contract with a health care
            professional unless the Contractor provides to the health care
            professional a written explanation of the reasons for the proposed
            termination and an opportunity for a review or hearing as
            hereinafter provided. For purposes of this Section a health care
            professional is an individual licensed, registered or certified
            pursuant to Title 8 of the Education Law.

            These requirements shall not apply in cases involving imminent harm
            to patient care, a determination of fraud, or a final disciplinary
            action by a state licensing board or other governmental agency that
            impairs the health care professional's ability to practice.

            When the Contractor desires to terminate a contract with a health
            care professional, the notification of the proposed termination by
            the Contractor to the health care professional shall include:

            a)    the reasons for the proposed action;

            b)    notice that the health can professional has the right to
                  request a hearing or review, at the provider's discretion,
                  before a panel appointed by the Contractor;

            c)    a time limit of not less than thirty (30) days within which a
                  health care professional may request a hearing; and

            d)    a time limit for a hearing date which must be held within
                  thirty (30) days after the date of receipt of a request for a
                  hearing.

            No contract or agreement between the Contractor and a health care
            professional shall contain any provision which shall supersede or
            impair a health care professional's right to notice of reasons for
            termination and the opportunity for a hearing or review concerning
            such termination.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                October 1, 2004
                                      22-3

<PAGE>

      22.10 Health Care Professional Hearings

            A health care professional that has been notified of his or her
            proposed termination must be allowed a hearing. The procedures for
            this hearing must meet the following standards:

            a)    The hearing panel shall be comprised of at least three persons
                  appointed by the Contractor. At least one person on such panel
                  shall be a clinical peer in the same discipline and the same
                  or similar specialty as the health care professional under
                  review. The hearing panel may consist of more than three
                  persons, provided however that the number of clinical peers on
                  such panel shall constitute one-third or more of the total
                  membership of the panel.

            b)    The hearing panel shall render a decision on the proposed
                  action in a timely manner. Such decision shall include
                  reinstatement of the health care professional by the
                  Contractor, provisional reinstatement subject to conditions
                  set forth by the Contractor or termination of the health care
                  professional. Such decision shall be provided in writing to
                  the health care professional.

            c)    A decision by the hearing panel to terminate a health care
                  professional shall be effective not less than thirty (30) days
                  after the receipt by the health care professional of the
                  hearing panel's decision. Notwithstanding the termination of a
                  health care professional for cause or pursuant to a hearing, a
                  plan shall permit an Enrollee to continue an on-going course
                  of treatment for a transition period of up to ninety (90)
                  days, and post-partum care, subject to provider agreement,
                  pursuant to PHL Section 4406(6)(e).

            d)    In no event shall termination be effective earlier than sixty
                  (60) days from the receipt of the notice of termination.

      22.11 Non-Renewal of Provider Agreements

            Either party to a contract may exercise a right of non-renewal at
            the expiration of the contract period set forth therein or, for a
            contract without a specific expiration date, on each January first
            occurring after the contract has been in effect for at least one
            year, upon sixty (60) days notice to the other party; provided,
            however, that any non-renewal shall not constitute a termination for
            the purposes of this Section.

                                   SECTION 22
                             (PROVIDER AGREEMENTS)
                                October 1, 2004
                                      22-4

<PAGE>

      22.12 Physician Incentive Plan

            If Contractor elects to operate a Physician Incentive Plan,
            Contractor agrees that no specific payment will be made directly or
            indirectly under the plan to a physician or physician group as an
            inducement to reduce or limit medically necessary services furnished
            to an Enrollee. Contractor agrees to submit to SDOH annual reports
            containing the information on its physician incentive plan in
            accordance with 42 CFR Section 434.70. The contents of such reports
            shall comply with the requirements of 42 CPR Section 417.479 and be
            in a format to be provided by SDOH.

            The Contractor must ensure that any agreements for contracted
            services covered by this Agreement, such as agreements between the
            Contractor and other entities or between the Contractor's
            subcontracted entities and their contractors, at all levels
            including the physician 1evel, include language requiring that the
            physician incentive plan information be provided by the
            sub-contractor in an accurate and timely manner to the Contractor in
            the format requested by SDOH.

            In the event that the incentive arrangements place the physician or
            physician group at risk for services beyond those provided directly
            by the physician or physician group for an amount beyond the risk
            threshold of 25% of potential payments for covered services
            (substantial financial risk), the Contractor must comply with all
            additional requirements listed in regulation, such as: conduct
            enrollee/disenrollee satisfaction surveys; disclose the requirements
            for the physician incentive plans to its beneficiaries upon request;
            and ensure that all physicians and physician groups at substantial
            financial risk have adequate stop-loss protection. Any of these
            additional requirements that are passed on to the subcontractors
            must be clearly stated in their Agreement.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                 October 1, 2004
                                      22-5

<PAGE>

23.   FRAUD AND ABUSE PREVENTION PLAN

      A Fraud and Abuse Prevention Plan for the detection, investigation and
      prevention of fraudulent activities must be filed by the Contractor with
      the Commissioner of Health to the extent required by SDOH regulations. A
      copy of this plan must be submitted to the LDSS, upon request of the LDSS.

24.   AMERICANS WITH DISABILITIES ACT COMPLIANCE PLAN

      Contractor must comply with Title II of the Americans with Disabilities
      Act (ADA) and Section 504 of the Rehabilitation Act of 1973 for program
      accessibility, and must develop an ADA Compliance Plan consistent with the
      SDOH Guidelines for Medicaid MCO Compliance with the ADA which are set
      forth in Appendix J, which is hereby made a part of this Agreement as if
      set forth fully herein. Said plan must be approved by the SDOH and/or the
      LDSS, and filed with the Contractor, SDOH and the LDSS.

25.   FAIR HEARINGS

      25.1  Enrollee Access To Fair Hearing Process

            Enrollees may access the fair hearing process in accordance with
            applicable federal and state laws and regulations. Contractors must
            abide by and participate in New York State's Fair Hearing Process
            and comply with determinations made by a fair hearing officer.

      25.2  Enrollee Rights to a Fair Hearing

            Enrollees may request a fair hearing regarding adverse LDSS
            determinations concerning enrollment, disenrollment and eligibility,
            and regarding the denial, termination, suspension or reduction of a
            clinical treatment or other Benefit Package services by the
            Contractor. For issues related to disputed services, Enrollees must
            have received an adverse determination from the Contractor or its
            approved utilization review agent either overriding a recommendation
            to provide services by a Participating Provider or confirming the
            decision of a Participating Provider to deny those services. An
            Enrollee may also seek a fair hearing for a failure by the
            Contractor to act with reasonable promptness with respect to such
            services. Reasonable promptness shall mean compliance with the time
            frames established for review of grievances and utilization review
            in Sections 44 and 49 of the Public Health Law.

      25.3  Contractor Notice to Enrollees

            a)    Contractor must issue a written Notice of Adverse
                  Determination and Fair Hearing Rights to any Enrollee:

                  i)    When Contractor or its utilization review agent has
                        denied a request to approve a Benefit Package service
                        ordered by an MCO provider; or

                              SECTION 23,SECTION 37
                                 October 1, 2004
                                      -1-
<PAGE>

            ii)   When an Enrollee is denied a requested service or benefit by
                  an MCO provider and has exhausted the Contractor's approved
                  internal complaint and appeal procedures or utilization review
                  processes; or

            iii)  At least 10 days before the effective date of Contractor's
                  termination, suspension or reduction of a benefit or treatment
                  already in progress for that Enrollee.

      b)    Contractor agrees to serve notice on affected Enrollees by mail and
            must maintain documentation of such.

      c)    Contractor's Notice of Adverse Determination and Notice of a Right
            to Request a Fair Hearing shall include the following:

            i)      the description of the action Contractor intends to take;

            ii)     the reasons for the determination including the clinical
                    rationale, if any;

            iii)    the process for filing a grievance/complaint with the
                    organization;

            iv)     the timeframes within which a grievance/complaint must be
                    made;

            v)      the right of an Enrollee to designate a representative to
                    file a grievance/complaint on behalf of the Enrollee;

            vi)     the notice of the right of the Enrollee to contact the New
                    York State Department of Health (800 206-8125) with their
                    complaint; and

            vii)    the notice entitled "Managed Care Action Taken" containing
                    the Enrollee's fair hearing and aid continuing rights.

      d)    The Contractor's Notice of Adverse Determination and Notice of a
            Right to Request a Fair Hearing for Article 49 Utilization Review
            Determinations shall include the following:

            (i)     a description of the action Contractor intends to take;

            (ii)    the reasons for the determination including the clinical
                    rationale, if any;

            (iii)   instructions on how to initiate standard and expedited
                    appeals pursuant to section 4904 of the Public Health Law
                    (PHL);

            (iv)    instructions on how to initiate an external appeal pursuant
                    to section 4914 of the PHL;

            (v)     notice of availability of the clinical review criteria
                    relied upon to make such determination;

            (vi)    the additional, if any, necessary information to be provided
                    to, or obtained by, the UR agent in order to render a
                    decision on the appeal;

            (vii)   notice of the right of the Enrollee to contact the New York
                    State Department of Health (800 206-8125) with their
                    complaint; and

            (viii)  the notice entitled "Managed Care Action Taken" containing
                    the Enrollee's fair hearing and aid continuing rights.

                             SECTION 23, SECTION 37
                                October 1, 2004
                                     - 2 -

<PAGE>

      25.4  Aid Continuing

            Contractor shall be required to continue the provision of the
            Benefit Package services that are the subject of the fair hearing to
            an Enrollee (hereafter referred to as "aid continuing") if so
            ordered by the OAH under the following circumstances:

                    i)  Contractor has or is seeking to reduce, suspend or
                        terminate a treatment or Benefit Package service
                        currently being provided;

                    ii) Enrollee has filed a timely request for a fair hearing
                        with OAH; and

                   iii) There is a valid order for the treatment or service from
                        a participating provider. Contractor shall provide aid
                        continuing until the matter has been resolved to the
                        Enrollee's satisfaction or until the administrative
                        process is completed and there is a determination from
                        OAH that Enrollee is not entitled to receive the
                        service, the Enrollee withdraws the request for aid
                        continuing and/or the fair hearing in writing, or the
                        treatment or service originally ordered by the provider
                        has been completed, whichever occurs first.

                    iv) If the services and/or benefits in dispute have been
                        terminated, suspended or reduced and the Enrollee timely
                        requests a fair hearing, Contractor shall, at the
                        direction of either SDOH or LDSS, restore the disputed
                        services and/or benefits consistent with the provisions
                        of Section 25.4(iii) of this Agreement.

      25.5  Responsibilities of SDOH

            SDOH will make every reasonable effort to ensure that the Contractor
            receives timely notice in writing by fax, or e-mail, of all
            requests, schedules and directives regarding fair hearings.

      25.6  Contractor's Obligations

            a)      Contractor shall appear at all scheduled fair hearings
                    concerning its clinical determinations and/or
                    Contractor-initiated disenrollments to present evidence as
                    justification for its determination or submit written
                    evidence as justification for its determination regarding
                    the disputed benefits and/or services. If Contractor will
                    not be making a personal appearance at the fair hearing, the
                    written material must be submitted to OAH and Enrollee or
                    Enrollee's representative at least three (3) business days
                    prior to the scheduled hearing. If the hearing is scheduled
                    fever than three (3) business days after the request,
                    Contractor must deliver the evidence to the hearing site no
                    later than one (1) business day prior to the hearing,
                    otherwise Contractor must appear in person. Notwithstanding
                    the above provisions, Contractor may be required to make a
                    personal appearance at the discretion of the hearing officer
                    and/or SDOH.

            b)      Despite an Enrollee's request for a State fair hearing in
                    any given dispute, Contractor is required to maintain and
                    operate in good faith its own internal

                             SECTION 23, SECTION 37
                                October 1, 2004
                                     - 3 -

<PAGE>

                    complaint and appeal process as required under state and
                    federal laws and by Section 14 and Appendix F of this
                    Agreement. Enrollees may seek redress of adverse
                    determinations simultaneously through Contractor's internal
                    process and the State fair hearing process. If Contractor
                    has reversed its initial determination and provided the
                    service to the Enrollee, Contractor may request a waiver
                    from appearing at the hearing and, in submitted papers,
                    explain that it has withdrawn its initial determination and
                    is providing the service or treatment formerly in dispute.

            c)      Contractor shall comply with all determinations rendered by
                    OAH at fair hearings. Contractor shall cooperate with SDOH
                    efforts to ensure that Contractor is in compliance with fair
                    hearing determinations. Failure by Contractor to maintain
                    such compliance shall constitute breach of this Agreement.
                    Nothing in this Section shall limit the remedies available
                    to SDOH, LDSS or the federal government relating to any
                    non-compliance by Contractor with a fair hearing
                    determination or Contractor's refusal to provide disputed
                    services.

            d)      If SDOH investigates a complaint that has as its basis the
                    same dispute that is the subject of a pending fair hearing
                    and, as a result of its investigation, concludes that the
                    disputed services and/or benefits should be provided to the
                    Enrollee, Contractor shall comply with SDOH's directive to
                    provide those services and/or benefits and provide notice to
                    OAH and Enrollee as required by Section 25.6(b) of this
                    Agreement.

            e)      If SDOH, through its complaint investigation process, or
                    OAH, by a determination after a fair hearing, directs
                    Contractor to provide a service that was initially denied by
                    Contractor, Contractor may either directly provide the
                    service, arrange for the provision of that service or pay
                    for the provision of that service by a Non-Participating
                    Provider.

            f)      Contractor agrees to abide by changes made to this Section
                    of the Agreement with respect to the fair hearing, grievance
                    and complaint processes by SDOH in order to comply with any
                    amendments to applicable state or federal statutes or
                    regulations. Such changes shall become effective without
                    need for any further action by the parties to this
                    Agreement.

            g)      Contractor agrees to identify a contact person within its
                    organization who will serve as a liaison to SDOH for the
                    purpose of receiving fair hearing requests, scheduled fair
                    hearing dates and adjourned fair hearing dates and
                    compliance with State directives. Such individual shall be
                    accessible to the State by e-mail; shall monitor e-mail for
                    correspondence from the State at least once every business
                    day; and shall agree, on behalf of Contractor, to accept
                    notices to Contractor transmitted via e-mail as legally
                    valid.

                              SECTION 23 SECTION 37
                                 October 1, 2004
                                     - 4 -

<PAGE>

            h)      The information describing fair hearing rights, aid
                    continuing, complaint procedures and utilization review
                    appeals shall be included in all Medicaid managed care
                    member handbooks and shall comply with SDOH's member
                    handbook guidelines.

            i)      Contractor shall bear the burden of proof at hearings
                    regarding the reduction, suspension or termination of
                    ongoing services. In the event that Contractor's initial
                    adverse determination is upheld as a result of a fair
                    hearing, any aid continuing provided pursuant to that
                    hearing request, may be recouped by Contractor.

26.   EXTERNAL APPEAL

      26.1  Basis for External Appeal

            Managed care Enrollees are eligible to request an external appeal
            when one or more covered health care services have been denied by
            the Contractor on the basis that the service(s) is not medically
            necessary or is experimental or investigational.

      26.2  Eligibility for External Appeal

            An Enrollee is eligible for an external appeal when the Enrollee has
            exhausted the Contractor's internal utilization review procedure or
            both the Enrollee and the Contractor have agreed to waive internal
            appeal procedures in accordance with New York State P.H.L. Section
            4914(2)2(a). A provider is also eligible for an external appeal of
            retrospective denials.

      26.3  External Appeal Determination

            The external appeal determination is binding on the Contractor,
            however, a fair hearing determination supercedes an external appeal
            determination for Medicaid Enrollees.

      26.4  Compliance with External Appeal Laws and Regulations

            MCOs must comply with the provisions of New York State P.H.L.
            Sections 4910-4914 and Title 10 of NYCRR Subpart 98-2 regarding the
            external appeal program.

27.   INTERMEDIATE SANCTIONS

      Contractor is subject to the imposition of sanctions as authorized by
      State law including the SDOH's right to impose sanctions for unacceptable
      practices as set forth in Title 18 of the Official Compilation of Codes,
      Rules and Regulations of the State of New York (NYCRR) Part 515 and civil
      and monetary penalties pursuant to 18 NYCRR Part 516 and such other
      sanctions and penalties as are authorized by local laws and ordinances and

                              SECTION 23 SECTION 37
                                 October 1, 2004
                                     - 5 -

<PAGE>

      resultant administrative codes, rules and regulations related to the
      Medical Assistance Program or to the delivery of the contracted for
      services.

28.   ENVIRONMENTAL COMPLIANCE

      The Contractor shall comply with all applicable standards, orders, or
      requirements issued under Section 306 of the Clean Air Act 42 U.S.C.
      Section 1857(h), Section 508 of the Clean Water Act (33 U.S.C. Section
      1368), Executive Order 11738, and the Environmental Protection Agency
      ("EPA") regulations (40 CFR, Part 15) that prohibit the use of the
      facilities included on the EPA List of Violating Facilities. The
      Contractor shall report violations to SDOH and to the Assistant
      Administrator for Enforcement of the EPA.

29.   ENERGY CONSERVATION

      The Contractor shall comply with any applicable mandatory standards and
      policies relating to energy efficiency that are contained in the State
      Energy Conservation regulation issued in compliance with the Energy Policy
      and Conservation Act of 1975 (Pub. L. 94-165) and any amendment to the
      Act.

30.   INDEPENDENT CAPACITY OF CONTRACTOR

      The parties agree that the Contractor is an independent Contractor, and
      that the Contractor, its agents, officers, and employees act in an
      independent capacity and not as officers or employees of LDSS, DHHS or the
      SDOH.

31.   NO THIRD PARTY BENEFICIARIES

      Only the parties to this Agreement and heir successors in interest and
      assigns have any rights or remedies under or by reason of this Agreement.

32.   INDEMNIFICATION

      32.1  Indemnification by Contractor

            The Contractor shall indemnify, defend, and hold harmless the LDSS,
            its officers, agents, and employees and the Enrollees and their
            eligible dependents from:

            a)    any and all claims and losses accruing or resulting to any and
                  all Contractors, subcontractors, materialmen, laborers, and
                  any other person, firm, or corporation furnishing or supplying
                  work, services, materials, or supplies in connection with the
                  performance of this Agreement;

            b)    any and all claims and losses accruing or resulting to any
                  person, firm, or corporation that may be injured or damaged by
                  the Contractor, its officers,

                             SECTION 23-SECTION 37
                                October 1, 2004
                                      -6-
<PAGE>

                  agents, employees, or subcontractors, including Participating
                  Providers, in connection with the performance of this
                  Agreement;

            c)    any liability, including costs and expenses, for violation
                  of proprietary rights, copyrights, or rights of privacy,
                  arising out of the publication, translation, reproduction
                  delivery, performance, use, or disposition of any data
                  furnished under this Agreement, or based on any libelous or
                  otherwise unlawful matter contained in such data.

                  i)    The LDSS will provide the Contractor with prompt written
                        notice of any claim made against the LDSS, and the
                        Contractor, at its sole option, shall defend or settle
                        said claim. The LDSS shall cooperate with the Contractor
                        to the extent necessary for the Contractor to discharge
                        its obligation under Section 32.1.

                  ii)   The Contractor shall have no obligation under this
                        section with respect to any claim or cause of action for
                        damages to persons or property solely caused by the
                        negligence of LDSS, its employees, or agents.

      32.2  Indemnification by LDSS

            The LDSS shall indemnify and hold harmless the Contractor and its
            officers, agents, and employees from any and all claims for damages
            resulting from actions by the LDSS or their Contractors in
            connection with their performance under this Agreement, except for
            such damages, costs, and expenses resulting from the negligence or
            culpable act of the Contractor, its officers, agents, employees, or
            subcontractors, including Participating Providers.

33.   PROHIBITION ON USE OF FEDERAL FUNDS FOR LOBBYING

      33.1  Prohibition of Use of Federal Funds for Lobbying

            The Contractor agrees, pursuant to 31 U.S.C. Section 1352 and 45 CFR
            Part 93, that no Federally appropriated funds have been paid or will
            be paid to any person by or on behalf of the Contractor for the
            purpose of influencing or attempting to influence an officer or
            employee of any agency, a Member of Congress, an officer or employee
            of Congress, or an employee of a Member of Congress in connection
            with the award of any Federal contract, the making of any federal
            grant, the making of any Federal loan, the entering into of any
            cooperative agreement, or the extension, continuation, renewal,
            amendment, or modification of any Federal contract, grant, loan, or
            cooperative agreement. The Contractor agrees to complete and submit
            the "Certification Regarding Lobbying", Appendix B attached hereto
            and incorporated herein, if this Agreement exceeds $100,000.

                              SECTION 23-SECTION 37
                                 October 1, 2004
                                     - 7 -

<PAGE>

      33.2  Disclosure Form to Report Lobbying

            If any funds other than Federally appropriated funds have been paid
            or will be paid to any person for the purpose of influencing or
            attempting to influence an officer or employee of any agency, a
            Member of Congress, an officer or employee of Congress, or an
            employee of a Member of Congress in connection with the award of any
            Federal contract, the making of any Federal grant, the making of any
            Federal loan, he entering into of any cooperative agreement, or the
            extension, continuation renewal, amendment, or modification of any
            Federal contract, grant, loan, or cooperative agreement, and the
            Agreement exceeds $100,000, the Contractor shall complete and submit
            Standard Form-LLL "Disclosure Form to Report Lobbying," in
            accordance with its instructions.

      33.3  Requirements of Subcontractors

            The Contractor shall include the provisions of this section in its
            subcontracts, including its Provider Agreements. For all
            subcontracts, including Provider Agreements, that exceed $100,000,
            the Contractor shall require the subcontractor, including any
            Participating Provider to certify and disclose accordingly to the
            Contractor.

34.   NON-DISCRIMINATION

      34.1  Equal Access to Benefit Package

            Except as otherwise provided in applicable sections of this
            Agreement the Contractor shall provide the Benefit Package to all
            Enrollees in the same manner, in accordance with the same standards,
            and with the same priority as Enrollees of the Contractor under any
            other contracts.

      34.2  Non-Discrimination

            The Contractor shall not discriminate against Eligible Persons or
            Enrollees on the basis of age, sex, race, creed, physical or mental
            handicap/developmental disability, national origin, sexual
            orientation, type of illness or condition, need for health services,
            or Capitation Rate that the Contractor will receive for such
            Eligible Persons or Enrollees.

      34.3  Equal Employment Opportunity

            Contractor must comply with Executive Order 11246, entitled "Equal
            Employment Opportunity", as amended by Executive Order 11375, and as
            supplemented in Department of Labor regulations.

                              SECTION 23-SECTION 37
                                 October 1, 2004
                                     - 8 -

<PAGE>

      34.4  Native Americans Access to Services From Tribal or Urban Indian
            Health Facility

            The Contractor shall not prohibit, restrict or discourage enrolled
            Native Americans from receiving care from or accessing Medicaid
            reimbursed health services from or through a tribal health or urban
            Indian health facility or center.

35.   COMPLIANCE WITH APPLICABLE LAWS

      35.1  Contractor and LDSS Compliance With Applicable Laws

            Notwithstanding any inconsistent provisions in this Agreement, the
            Contractor and LDSS shall comply with all applicable requirements of
            the State Public Health Law; the State Social Services Law; Title
            XIX of the Social Security Act; Title VI of the Civil Rights Act of
            1964 and 45 C.F.R. Part 80, as amended; Section 504 of the
            Rehabilitation Act of 1973 and 45 C.F.R. Part 84, as amended; Age
            Discrimination Act of 1975 and 45 C.F.R. Part 91, as amended; the
            Americans with Disabilities Act Title XIII of the Federal Public
            Health Services Act, 42 U.S.C. Section 300e et seq., regulations
            promulgated there under; the Health Insurance Portability and
            Accountability Act of 1996 (P.L 104-191) and related regulations;
            and all other applicable legal and regulatory requirements in effect
            at the time that this Agreement is signed and as adopted or amended
            during the term of this Agreement.

      35.2  Nullification of Illegal, Unenforceable, Ineffective or Void
            Contract Provisions

            Should any provision of this Agreement be declared or found to be
            illegal or unenforceable, ineffective or void, then each party shall
            be relieved of any obligation arising from such provision; the
            balance of this Agreement, if capable of performance, shall remain
            in f 11 force and effect.

      35.3  Certificate of Authority Requirements

            The Contractor must satisfy conditions for issuance of a certificate
            of authority, including proof of financial solvency, as specified in
            10 NYCRR, Section 98.6.

      35.4  Notification of Changes in Certificate of Incorporation

            The Contractor shall notify LDSS of any amendment to its Certificate
            of Incorporation in the same manner as and simultaneously with the
            notice given to SDOH pursuant to 10 NYCRR Section 98.4(a).

      35.5  Contractor's Financial Solvency Requirements

            The Contractor, for the duration of this Agreement, shall remain in
            compliance with all applicable state requirements for financial
            solvency for MCOs participating in the Medicaid Program. The
            Contractor shall continue to be

                              SECTION 23-SECTION 37
                                 October 1, 2004
                                     - 9 -

<PAGE>

            financially responsible as defined in PHL Section 4403(1)(c) and
            shall comply with the contingent reserve fund and escrow deposit
            requirements of 10 NYCRR Sections 98.ll(d) and 98.11(e),
            respectively, and must meet minimum net worth requirements
            established by SDOH and the State Insurance Department. The
            Contractor shall make provision, satisfactory to SDOH, for
            protections for SDOH, LDSS and the Enrollees in the event of HMO or
            subcontractor insolvency, including but not limited to, hold
            harmless and continuation of treatment provisions in all provider
            agreements which protect SDOH, LDSS and Enrollees from costs of
            treatment and assures continued access to care for Enrollees.

      35.6  Compliance With Care for Maternity Patients

            Contractor must comply with Section 2803-n of the Public Health Law
            and Section 3216 (i) (10) (a) of the State Insurance Law related to
            hospital care for maternity patients.

      35.7  Informed Consent Procedures for Hysterectomy and Sterilization

            The Contractor is required and shall require Participating Providers
            to comply with the informed consent procedures for Hysterectomy and
            Sterilization specified in 42 CFR, Part 441, sub-part F, and 18
            NYCRR Section 505.13.

      35.8  Non-Liability of Enrollees for Contractor's Debts

            Contractor agrees that in no event shall the Enrollee become liable
            for the Contractor's debts as set forth in SSA Section 1932(b)(6).

      35.9  LDSS Compliance With Conflict of Interest Laws

            LDSS and its employees shall comply with General Municipal Law
            Article 18 and all other appropriate provisions of New York State
            law, local laws and ordinances and all resultant codes, rules and
            regulations pertaining to conflicts of interest.

      35.10 Compliance With PHL Regarding External Appeals

            Contractor must comply with Article 49 Title II of the Public Health
            Law regarding external appeal of adverse determinations.

36.   NEW YORK STATE STANDARD CONTRACT CLAUSES

      The parties agree to be bound by the standard clauses for all New York
      State contracts and standard clauses, if any, for local government
      contracts contained in Appendix A, attached to and incorporated as if set
      forth fully herein, and any amendment thereto.

                            SECTION 23 - SECTION 37
                                October 1, 2004
                                     - 10 -

<PAGE>

37.   INSURANCE REQUIREMENTS

      MODEL CONTRACT NOTE: The LDSS may propose insurance requirements based on
      the contract practices of its County. Such requirements must be reasonable
      and consistent with the attainment of managed care program objectives.

      [X]   The LDSS has insurance requirements (attached) as Section 37 of this
            Agreement.

      [ ]   The LDSS does not have insurance requirements.

                            SECTION 23 - SECTION 37
                                October 1, 2004
                                     - 11 -

<PAGE>

             INSURANCE REQUIREMENTS FOR SULLIVAN COUNTY CONTRACTORS

*To expedite the process toward a fully executable contract for the provision of
service(s), please be sure to comply with all of the insurance requirements of
your contract. The insurance required varies with the nature and location of the
services rendered. Read your contract carefully to see what types of insurance
it calls for.

*All insurance policies must be kept current. If your coverage for any type of
required insurance lapses during the term of the contract, you will be in
default. Be sure to send updated forms as necessary to the Sullivan County
Office of Contracts Compliance.

*It is your responsibility to produce the required forms, have them properly
completed, and to get them to the County of Sullivan.

STATE OF NEW YORK WORKERS' COMPENSATION AND/OR DISABILITY BENEFITS COVERAGE

*You must provide specific forms to show that you have coverage for Workers'
Compensation and/or New York State Disability Benefits Coverage or that you do
not need such coverage.

WORKERS' COMPENSATION:

[X] If you do not need coverage, fill out form WC/DB-100(12-9-03) {Replaces Form
C-105.21} or form WC/DB-101 100(12-9-03) {Replaces Form C-105.21} and send it to
the Workers' Compensation Board, State Office Building, 44 Hawley Street,
Binghamton, New York 13901-4440 for approval, according to the instructions
provided on the appropriate form. Ask the Board to mail the completed form back
to you and get a legible copy to our offices so we may attach a copy to your
contract.

[X] If you have coverage, ask your carrier/producer to mail certification of
coverage to you so you can get a legible copy to our offices and a copy can then
be attached to your contract. If your carrier/producer is the State Insurance
Fund, the State Insurance Fund form U-26.3 is an acceptable certificate.

[X] If you are self-insured, you must provide an attestation to certify to the
County of Sullivan that you are self-insured. Forward an original attestation to
our offices to be attached to your contract.

DISABILITY BENEFITS:

[X] If you do not need coverage, fill out form WC/DB-100(12-9-03) {Replaces Form
C-105.21} or form WC/DB-101 100(12-9-03) {Replaces Form C-105.21} [the same
forms as for Workers' Compensation] and send it to the Workers' Compensation
Board, State Office Building, 44 Hawley Street, Binghamton, New York 13901-4440
for approval, according to the instructions provided on the appropriate form.
Ask the Board to mail the completed form back to you so we may attach a copy to
your contract.

[X] If you have coverage, ask your carrier/producer to mail certification of
coverage to you so a copy can be attached to your contract.

[X] If you are self-insured, you must provide an attestation to certify to the
County of Sullivan that you are self-insured. Forward an original attestation to
our offices to be attached to your contract.

GENERAL LIABILITY: $2,000,000 GENERAL AGGREGATE REQUIRED UNLESS OTHERWISE
SPECIFIED IN YOUR CONTRACT.

[X] The County of Sullivan must be named as an "additional insured" on all
general liability policies. Evidence of additional insured status consists of a
certificate of insurance specifically naming the County of Sullivan as an
additional insured, the declarations pages naming the County of Sullivan as an
additional insured and the endorsements naming the County of Sullivan as an
additional insured. A copy of your certificate, policy declarations and
endorsements naming the County as a "certificate holder" is not enough. Ask your
carrier/producer to issue a properly worded and signed certificate of insurance,
policy declarations and endorsements for attachment to your contract.

AUTOMOBILE LIABILITY: $1,000,000 COMBINED SINGLE LIMIT REQUIRED UNLESS OTHERWISE
SPECIFIED IN YOUR CONTRACT

[X] "Any Auto" must be covered.

PROFESSIONAL LIABILITY: $1,000,000 IN COVERAGE REQUIRED UNLESS OTHERWISE
SPECIFIED IN YOUR CONTRACT.

[X] Certification of coverage must be provided where applicable. If your
contract does not call for Professional Liability coverage it will be stricken
from the text.

EMPLOYER'S LIABILITY OR SIMILAR INSURANCE (EXCESS LIABILITY): $1,000,000 EACH
OCCURRENCE.

[X] Certification of coverage must be provided where applicable. If your
contract does not call for Employers Liability or similar coverage (Excess
Liability) it will be stricken from the text.

                                    SULLIVAN
                                October 1, 2004
                            SECTION 23 - SECTION 37
                                     - 12 -

<PAGE>

[MODEL CONTRACT NOTE: FORMAT OF SIGNATURE PAGE(S) MAY BE ESTABLISHED BY THE
LDSS, OR THIS PAGE MAY BE USED. THE TERM OF AGREEMENT MUST BE SPECIFIED ON THE
SIGNATURE PAGE.]

This Agreement is effective October 1, 2004 and shall remain in effect until
September 30, 2005 or until the execution of an extension, renewal or successor
agreement as provided for in this Agreement.

In Witness Whereof, the parties have duly signed this Agreement on the dates
appearing beside their respective signatures.

This agreement is authorized by Resolution No. 287-03 adopted by the County
Legislature on July 17, 2003.

 CONTRACTOR

/s/ ILLEGIBLE                                                   9/24/04
----------------------------------                              ----------------
WELLCARE OF NEW YORK, INC.                                      (Date)

APPROVED AS TO CONTENT

/s/ Gregory E. Feicht                                           9/28/04
----------------------------------                              ----------------
Gregory E. Feicht, Commissioner                                 (Date)
Sullivan County Department of Family Services

APPROVED AS TO FORM

/s/ Marvin Newberg                                              10/5/04
----------------------------------                              ----------------
Marvin Newberg                                                  (Date)
Assistant County Attorney

COUNTY OF SULLIVAN

/s/ Daniel L. Briggs                                            10/6/04
----------------------------------                              ----------------
Daniel L. Briggs                                                (Date)
Sullivan County Manager

                                 SIGNATURE PAGE
                                 October 1, 2004

<PAGE>

RESOLUTION NO. 287-03 INTRODUCED BY HEALTH AND FAMILY SERVICES COMMITTEE TO
AUTHORIZE COUNTY MANAGER TO ENTER INTO AGREEMENT FOR THE PROVISION OF MEDICAID
MANAGED CARE SERVICES FROM OCTOBER 1, 2003 THROUGH SEPTEMBER 30, 2005

      WHEREAS, the County of Sullivan, through the Department of Family
Services, desires to contract for the provision of Medicaid managed care
services; and

      WHEREAS, the contracting provider(s) is (are) capable of providing such
services; and

      WHEREAS, the contracting provider(s) is (are) willing to provide such
services at State approved rates.

      NOW, THEREFORE, BE IT RESOLVED, that the Sullivan County Legislature does
hereby authorize the County Manager to enter into agreement(s) with provider(s)
of Medicaid managed care services; and

      BE IT FURTHER RESOLVED, that the form of said contract(s) will be
approved by the Sullivan County Department of Law.

      Moved by Mr. Gaebel, seconded by Mrs. LaBuda, put to a vote, carried and
declared duly adopted on motion, July 17, 2003.

STATE OF NEW YORK)
                     Section:
COUNTY OF SULLIVAN)

I, DENIESE A. HARTING, Deputy Clerk to the Legislature of the County of
Sullivan, do hereby certify that I have compared the foregoing copy of a
resolution with the original thereof now on file in my office and that the same
is a correct transcript therefrom and of the whole of said original.

      WITNESS my hand and seal of said Legislature this 17th day of July 2003.

                                 /s/ DENIESE A. HARTING
                                 -----------------------------------------------
                                 DEPUTY CLERK TO THE SULLIVAN COUNTY LEGISLATURE
<PAGE>

                                   APPENDIX A

                        NEW YORK STATE STANDARD CLAUSES
                           AND LOCAL STANDARD CLAUSES

                                   APPENDIX A
                                October 1, 2004

<PAGE>

STANDARD CLAUSES FOR NYS CONTRACTS                                    APPENDIX A

                       STANDARD CLAUSES FOR NYS CONTRACTS

      The parties to the attached contract, license, lease, amendment or other
agreement of any kind (hereinafter, "the contract" or "this contract") agree to
be bound by the following clauses which are hereby made a part of the contract
(the word "Contractor" herein refers to any party other than the State, whether
a contractor, licenser, licensee, lessor, lessee or any other party):

1. EXECUTORY CLAUSE. In accordance with Section 41 of the State Finance Law, the
State shall have no liability under this contract to the Contractor or to anyone
else beyond funds appropriated and available for this contract.

2. NON-ASSIGNMENT CLAUSE. In accordance with Section 13C of the State Finance
Law, this contract may not be assigned by the Contractor or its right, title or
interest therein assigned, transferred, conveyed, sublet or otherwise disposed
of without the previous consent, in writing, of the State and any attempts to
assign the contract without the State's written consent are null and void. The
Contractor may, however, assign its right to receive payment without the State's
prior written consent unless this contract concerns Certificates of
Participation pursuant to Article 5-A of the State Finance Law.

3. COMPTROLLER'S APPROVAL. In accordance with Section 12 of the State Finance
Law (or, if this contract is with the State University or City University of New
York, Section 355 or Section 6218 of the Education Law), if this contract
exceeds $15,000 (or the minimum thresholds agreed to by the Office of the State
Comptroller for certain S.U.N.Y. and C.U.N.Y. contracts), or if this is an
amendment for any amount to a contract which, as so amended, exceeds said
statutory amount, or if, by this contract, the State agrees to give something
other than money when the value or reasonably estimated value of such
consideration exceeds $10,000, it shall not be valid, effective or binding upon
the State until it has been approved by the State Comptroller and filed in his
office. Comptroller's approval of contracts let by the Office of General
Services is required when such contracts exceed $30,000) (State Finance Law
Section 163.6.a).

4. WORKERS' COMPENSATION BENEFITS. In accordance with Section 142 of the State
Finance Law, this contract shall be void and of no force and effect unless the
Contractor shall provide and maintain coverage during the life of this contract
for the benefit of such employees as are required to be covered by the
provisions of the Workers' Compensation Law.

5. NON-DISCRIMINATION REQUIREMENTS. To the extent required by Article 15 of the
Executive Law (also known as the Human Rights Law) and all other State and
Federal statutory and constitutional non-discrimination provisions, the
Contractor will not discriminate against any employee or applicant for
employment because of race, creed, color, sex, national origin, sexual
orientation, age, disability, genetic predisposition or carrier status, or
marital status. Furthermore, in accordance with Section 220-e of the Labor Law,
if this is a contract for the construction, alteration or repair of any public
building or public work or for the manufacture, sale or distribution of
materials, equipment or supplies, and to the extent that this contract shall be
performed within the State of New York, Contractor agrees that neither it not
its subcontractors shall, by reason of race, creed, color, disability, sex, or
national origin: (a) discriminate in hiring against any New York State citizen
who is qualified and available to perform the work; or (b) discriminate against
or intimidate any employee hired for the performance of work under this
contract. If this is a building service contract as defined in Section 230 of
the Labor Law, then, in accordance with Section 239 thereof, Contractor agrees
that neither it nor its subcontractors shall by reason of race, creed, color,
national origin, age, sex or disability: (a) discriminate in hiring against any
New York State citizen who is qualified and available to perform the work; or
(b) discriminate against or intimidate any employee hired for the performance of
work under this contract. Contractor is subject to fines of $50.00 per person
per day for any violation of Section 220-e or Section 239 as well as possible
termination of this contract and forfeiture of all moneys due hereunder for a
second or subsequent violation.

6. WAGE AND HOURS PROVISIONS. If this is a public work contract covered by
Article 8 of the Labor Law or a building service contract covered by Article 9
thereof, neither Contractor's employees nor the employees of its subcontractors
may be required or permitted to work more than the number of hours or days
stated in said statutes, except as otherwise provided in the Labor Law and as
set forth in prevailing wage and supplement schedules issued by the State Labor
Department. Furthermore, Contractor and its subcontractors must pay at least the
prevailing wage rate and pay or provide the prevailing supplements, including
the premium rates for overtime pay, as determined by the State Labor Department
in accordance with the Labor Law.

7. NON-COLLUSIVE BIDDING CERTIFICATION. In accordance with Section 139-d of the
State Finance Law, if this contract was awarded based upon the submission of
bids, Contractor warrants, under penalty of perjury, that its bid was arrived at
independently and without collusion aimed at restricting competition. Contractor
further warrants that, at the time Contractor submitted its bid, an authorized
and responsible person executed and delivered to the State a non-collusive
bidding certification on Contractor's behalf.

8. INTERNATIONAL BOYCOTT PROHIBITION. In accordance with Section 220-f of the
Labor Law and Section 139-h of the State Finance Law, if this contract exceeds
$5,000, the Contractor agrees, as a material condition of the contract, that
neither the Contractor nor any substantially owned or affiliated person, firm,
partnership or corporation has participated, is participating, or shall
participate in an international boycott in violation of the federal Export
Administration Act of 1979 (50 USC App. Sections 2401 et seq.) or regulations
thereunder. If such Contractor, or any of the aforesaid affiliates of
Contractor, is convicted or is otherwise found to have violated said laws or
regulations upon the final determination of the United States Commerce
Department or any other appropriate agency of the United States subsequent to
the contract's execution, such contract, amendment or modification thereto shall
be rendered forfeit and void. The Contractor shall so notify the State
Comptroller within five (5) business days of such conviction, determination or
disposition of appeal (2NYCRR 105.4).

9. SET-OFF RIGHTS. The State shall have all of its common law, equitable and
statutory rights of set-off. These rights shall include, but not be limited to,
the State's option to withhold for the purposes of set-off any moneys due to
the Contractor under this contract up to any amounts due and owing to the State
with regard to this contract, any other contract with any State department or
agency, including any contract for a term commencing prior to the term of this
contract, plus any amounts due and owing to the State for any other reason
including, without limitation, tax delinquencies, fee delinquencies or monetary
penalties relative thereto. The State shall exercise its set-off rights in
accordance with normal State practices including, in cases of set-off pursuant
to an audit, the finalization of such audit by the State agency, its
representatives, or the State Comptroller.

10. RECORDS. The Contractor shall establish and maintain complete and accurate
books, records, documents, accounts and other evidence directly pertinent to
performance under this contract (hereinafter, collectively, "the Records"). The
Records must be kept for the balance of the calendar year in which they were
made and for six (6) additional years thereafter. The State Comptroller, the
Attorney General and any other person or entity authorized to conduct an
examination, as well as the agency or agencies involved in this contract, shall
have access to the Records during normal business hours at an office of the
Contractor

Page 1                                                                 May, 2003
<PAGE>

STANDARD CLAUSES FOR NYS CONTRACTS                                    APPENDIX A

within the State of New York or, if no such office is available, at a mutually
agreeable and reasonable venue within the State, for the term specified above
for the purposes of inspection, auditing and copying. The State shall take
reasonable steps to protect from public disclosure any of the Records which are
exempt from disclosure under Section 87 of the Public Officers Law (the
"Statute") provided that: (i) the Contractor shall timely inform an appropriate
State official, in writing, that said records should not be disclosed; and (ii)
said records shall be sufficiently identified; and (iii) designation of said
records as exempt under the Statute is reasonable. Nothing contained herein
shall diminish, or in any way adversely affect, the State's right to discovery
in any pending or future litigation.

11. IDENTIFYING INFORMATION AND PRIVACY NOTIFICATION. (a) FEDERAL EMPLOYER
IDENTIFICATION NUMBER and/or FEDERAL SOCIAL SECURITY NUMBER. All invoices or New
York State standard vouchers submitted for payment for the sale of goods or
services or the lease of real or personal property to a New York State agency
must include the payee's identification number, i.e., the seller's or lessor's
identification number. The number is either the payee's Federal employer
identification number or Federal social security number, or both such numbers
when the payee has both such numbers. Failure to include this number or numbers
may delay payment. Where the payee does not have such number or numbers, the
payee, on its invoice or New York State standard voucher, must give the reason
or reasons why the payee does not have such number or numbers.

(b) PRIVACY NOTIFICATION. (1) The authority to request the above personal
information from a seller of goods or services or a lessor of real or personal
property, and the authority to maintain such information, is found in Section 5
of the State Tax Law. Disclosure of this information by the seller or lessor to
the State is mandatory. The principal purpose for which the information is
collected is to enable the State to identify individuals, businesses and others
who have been delinquent in filing tax returns or may have understated their tax
liabilities and to generally identify persons affected by the taxes administered
by the Commissioner of Taxation and Finance. The information will be used for
tax administration purposes and for any other purpose authorized by law.

(2) The personal information is requested by the purchasing unit of the agency
contracting to purchase the goods or services or lease the real or personal
property covered by this contract or lease. The information is maintained in New
York State's Central Accounting System by the Director of Accounting Operations,
Office of the State Comptroller, AESOB, Albany, New York 12236.

12. EQUAL EMPLOYMENT OPPORTUNITIES FOR MINORITIES AND WOMEN. In accordance with
Section 312 of the Executive Law, if this contract is: (i) a written agreement
or purchase order instrument, providing for a total expenditure in excess of
$25,000.00, whereby a contracting agency is committed to expend or does expend
funds in return for labor, services, supplies, equipment, materials or any
combination of the foregoing, to be performed for, or rendered or furnished to
the contracting agency; or (ii) a written agreement in excess of $100,000.00
whereby a contracting agency is committed to expend or does expend funds for the
acquisition, construction, demolition, replacement, major repair or renovation
of real property and improvements thereon; or (iii) a written agreement in
excess of $100,000.00 whereby the owner of a State assisted housing project is
committed to expend or does expend funds for the acquisition, construction,
demolition, replacement, major repair or renovation of real property and
improvements thereon for such project, then:

(a) The Contractor will not discriminate against employees or applicants for
employment because of race, creed, color, national origin, sex, age, disability
or marital status, and will undertake or continue existing programs of
affirmative action to ensure that minority group members and women are afforded
equal employment opportunities without discrimination. Affirmative action shall
mean recruitment, employment, job assignment, promotion, upgradings, demotion,
transfer, layoff, or termination and rates of pay or other forms of
compensation;

(b) at the request of the contracting agency, the Contractor shall request each
employment agency, labor union, or authorized representative of workers with
which it has a collective bargaining or other agreement or understanding, to
furnish a written statement that such employment agency, labor union or
representative will not discriminate on the basis of race, creed, color,
national origin, sex, age, disability or marital status and that such union or
representative will affirmatively cooperate in the implementation of the
contractor's obligations herein; and

(c) the Contractor shall state, in all solicitations or advertisements for
employees, that, in the performance of the State contract, all qualified
applicants will be afforded equal employment opportunities without
discrimination because of race, creed, color, national origin, sex, age,
disability or marital status.

Contractor will include the provisions of "a", "b", and "c" above, in every
subcontract over $25,000.00 for the construction, demolition, replacement, major
repair, renovation, planning or design of real property and improvements thereon
(the "Work") except where the Work is for the beneficial use of the Contractor.
Section 312 does not apply to: (i) work, goods or services unrelated to this
contract; or (ii) employment outside New York State; or (iii) banking services,
insurance policies or the sale of securities. The State shall consider
compliance by a contractor or subcontractor with the requirements of any federal
law concerning equal employment opportunity which effectuates the purpose of
this section. The contracting agency shall determine whether the imposition of
the requirements of the provisions hereof duplicate or conflict with any such
federal law and if such duplication or conflict exists, the contracting agency
shall waive the applicability of Section 312 to the extent of such duplication
or conflict. Contractor will comply with all duly promulgated and lawful rules
and regulations of the Governor's Office of Minority and Women's Business
Development pertaining hereto.

13. CONFLICTING TERMS. In the event of a conflict between the terms of the
contract (including any and all attachments thereto and amendments thereof) and
the terms of this Appendix A, the terms of this Appendix A shall control.

14. GOVERNING LAW. This contract shall be governed by the laws of the State of
New York except where the Federal supremacy clause requires otherwise.

15. LATE PAYMENT. Timeliness of payment and any interest to be paid to
Contractor for late payment shall be governed by Article 11-A of the State
Finance Law to the extent required by law.

16. NO ARBITRATION. Disputes involving this contract, including the breach or
alleged breach thereof, may not be submitted to binding arbitration (except
where statutorily authorized), but must, instead, be heard in a court of
competent jurisdiction of the State of New York.

17. SERVICE OF PROCESS. In addition to the methods of service allowed by the
State Civil Practice Law & Rules ("CPLR"), Contractor hereby consents to service
of process upon it by registered or certified mail, return receipt requested.
Service hereunder shall be complete upon Contractor's actual receipt of process
or upon the State's receipt of the return thereof by the United States Postal
Service as refused or undeliverable. Contractor must promptly notify the State,
in writing, of each and every change of address to which service of process can
be made. Service by the State to the last known address shall be sufficient.
Contractor will have thirty (30) calendar days after service hereunder is
complete in which to respond.

Page 2                                                                 May, 2003
<PAGE>

STANDARD CLAUSES FOR NYS CONTRACTS                                    APPENDIX A

18. PROHIBITION ON PURCHASE OF TROPICAL HARDWOODS. The Contractor certifies and
warrants that all wood products to be used under this contract award will be in
accordance with, but not limited to, the specifications and provisions of State
Finance Law Section 165. (Use of Tropical Hardwoods) which prohibits purchase
and use of tropical hardwoods, unless specifically exempted, by the State or any
governmental agency or political subdivision or public benefit corporation.
Qualification for an exemption under this law will be the responsibility of the
contractor to establish to meet with the approval of the State.

In addition, when any portion of this contract involving the use of woods,
whether supply or installation, is to be performed by any subcontractor, the
prime Contractor will indicate and certify in the submitted bid proposal that
the subcontractor has been informed and is in compliance with specifications and
provisions regarding use of tropical hardwoods as detailed in Section 165 State
Finance Law. Any such use must meet with the approval of the State; otherwise,
the bid may not be considered responsive. Under bidder certifications, proof of
qualification for exemption will be the responsibility of the Contractor to meet
with the approval of the State.

19. MACBRIDE FAIR EMPLOYMENT PRINCIPLES. In accordance with the MacBride Fair
Employment Principles (Chapter 807 of the Laws of 1992), the Contractor hereby
stipulates that the Contractor either (a) has no business operations in Northern
Ireland, or (b) shall take lawful steps in good faith to conduct any business
operations in Northern Ireland in accordance with the MacBride Fair Employment
Principles (as described in Section 165 of the New York State Finance Law), and
shall permit independent monitoring of compliance with such principles.

20. OMNIBUS PROCUREMENT ACT OF 1992. It is the policy of New York State to
maximize opportunities for the participation of New York State business
enterprises, including minority and women-owned business enterprises as bidders,
subcontractors and suppliers on its procurement contracts.

Information on the availability of New York State subcontractors and suppliers
is available from:

        NYS Department of Economic Development
        Division for Small Business
        30 South Pearl St - 7th Floor
        Albany, New York 12245
        Telephone: 518-292-5220

A directory of certified minority and women-owned business enterprises is
available from:

        NYS Department of Economic Development
        Division of Minority and Women's Business Development
        30 South Pearl St - 2nd Floor
        Albany, New York 12245
        http://www.empire.state.ny.us

The Omnibus Procurement Act of 1992 requires that by signing this bid proposal
or contract, as applicable, Contractors certify that whenever the total bid
amount is greater than $ 1 million:

(a) The Contractor has made reasonable efforts to encourage the participation of
New York State Business Enterprises as suppliers and subcontractors, including
certified minority and women-owned business enterprises, on this project, and
has retained the documentation of these efforts to be provided upon request to
the State;

(b) The Contractor has complied with the Federal Equal Opportunity Act of 1972
(PL. 92-261), as amended;

(c) The Contractor agrees to make reasonable efforts to provide notification to
New York State residents of employment opportunities on this project through
listing any such positions with the Job Service Division of the New York State
Department of Labor, or providing such notification in such manner as is
consistent with existing collective bargaining contracts or agreements. The
Contractor agrees to document these efforts and to provide said documentation to
the State upon request; and

(d) The Contractor acknowledges notice that the State may seek to obtain offset
credits from foreign countries as a result of this contract and agrees to
cooperate with the State in these efforts.

21. RECIPROCITY AND SANCTIONS PROVISIONS. Bidders are hereby notified that if
their principal place of business is located in a country, nation, province,
state or political subdivision that penalizes New York State vendors, and if the
goods or services they offer will be substantially produced or performed outside
New York State, the Omnibus Procurement Act 1994 and 2000 amendments (Chapter
684 and Chapter 383, respectively) require that they be denied contracts which
they would otherwise obtain. NOTE: As of May 15, 2002, the list of
discriminatory jurisdictions subject to this provision includes the states of
South Carolina, Alaska, West Virginia, Wyoming, Louisiana and Hawaii. Contact
NYS Department of Economic Development for a current list of jurisdictions
subject to this provision.

22. PURCHASES OF APPAREL. In accordance with State Finance Law 162 (4-a), the
State shall not purchase any apparel from any vendor unable or unwilling to
certify that: (i) such apparel was manufactured in compliance with all
applicable labor and occupational safety laws, including, but not limited to,
child labor laws, wage and hours laws and workplace safety laws, and (ii) vendor
will supply, with its bid (or, if not a bid situation, prior to or at the time
of signing a contract with the State), if known, the names and addresses of each
subcontractor and a list of all manufacturing plants to be utilized by the
bidder.

 Page 3                                                                May, 2003
<PAGE>

                                   APPENDIX B

                        CERTIFICATION REGARDING LOBBYING

                                   APPENDIX B
                                 October 1, 2004
                                       B-1

<PAGE>

                                   APPENDIX B
                        CERTIFICATION REGARDING LOBBYING

The undersigned certifies, to the best of his or her knowledge, that:

1.    No Federal appropriated funds have been paid or will be paid to any person
      by or on behalf of the Contractor for the purpose of influencing or
      attempting to influence an officer or employee of any agency, a Member of
      Congress, an officer or employee of a Member of Congress in connection
      with the award of any Federal loan, the entering into of any cooperative
      agreement, or the extension, continuation, renewal, amendment, or
      modification of any Federal contract, giant, loan, or cooperative
      agreement.

2.    If any funds other than Federal appropriated funds have been paid or will
      be paid to any person for the purpose of influencing or attempting to
      influence an officer or employee of any agency, a Member of Congress in
      connection with the award of any Federal contract, the making of any
      Federal grant, the making of any Federal loan, the entering into of any
      cooperative agreement, or the extension, continuation, renewal, amendment,
      or modification of any Federal contract, grant, loan, or cooperative
      agreement, and the Agreement exceeds $100,000, the Contractor shall
      complete and submit Standard Form - LLL "Disclosure Form to Report
      Lobbying", in accordance with its instructions.

3.    The Contractor shall include the provisions of this section in all
      provider Agreements under this Agreement and require all Participating
      providers whose Provider Agreements exceed $100,000 to certify and
      disclose accordingly to the Contractor.

      This certification is a material representation of fact upon which
reliance was place when this transaction was made or entered into. Submission of
this certification is a prerequisite for making or entering into this
transaction pursuant to U.S.C. Section 1352. The failure to file the required
certification shall subject the violator to a civil penalty of not less than
$10,000 and not more than $100,000 for each such failure.

DATE: 9/24/01

SIGNATURE: /s/ Todd. S. Farad
           -------------------------
TITLE: PRESIDENT AND CEO

ORGANIZATION: WELLCARE OF NEW YORK, INC.

                                   APPENDIX B
                                 October 1, 2004
                                       B-2

<PAGE>

                                   APPENDIX B
                        CERTIFICATION REGARDING LOBBYING

The undersigned certifies, to the best of his of her knowledge, that:

1.    No Federal appropriated funds have been paid or will be paid to any person
      by or on behalf of the Contractor for the purpose of influencing or
      attempting to influence an officer or employee of any agency, a Member of
      Congress, an officer or employee of a Member of Congress in connection
      with the award of any Federal loan, the entering into of any cooperative
      agreement, or the extension, continuation, renewal, amendment, or
      modification of any Federal contract, grant, loan, or cooperative
      agreement.

2.    If any funds other than Federal appropriated funds have been paid or will
      be paid to any person for the purpose of influencing or attempting to
      influence an officer or employee of any agency, a Member of Congress in
      connection with the award of any Federal contract, the making of any
      Federal grant, the making of any Federal loan, the entering into of any
      cooperative agreement, or the extension, continuation, renewal, amendment,
      or modification of any Federal contract, grant, loan, or cooperative
      agreement, and the Agreement exceeds $100,000, the Contractor shall
      complete and submit Standard Form - LLL "Disclosure Form to Report
      Lobbying", in accordance with its instructions.

3.    The Contractor shall include the provisions of this section in all
      provider Agreements under this Agreement and require all Participating
      providers whose Provider Agreements exceed $100,000 to certify and
      disclose accordingly to the Contractor.

      This certification is a material representation of fact upon which
reliance was place when this transaction was made or entered into. Submission of
this certification is a prerequisite for making or entering into this
transaction pursuant to U.S.C. Section 1352. The failure to file the required
certification shall subject the violator to a civil penalty of not less than
$10,000 and not more than $100,000 for each such failure.

DATE: 9/24/04

SIGNATURE: /s/ Todd. S. Farha
           ---------------------------
TITLE: President and CEO

ORGANIZATION: WELLCARE OF NEW YORK, INC.

                                   APPENDIX B
                                 October 1, 2004
                                       B-2

<PAGE>

                                   APPENDIX B
                        CERTIFICATION REGARDING LOBBYING

The undersigned certifies, to the best of his of her knowledge, that:

1.    No Federal appropriated funds have been paid or will be paid to any person
      by or on behalf of the Contractor for the purpose of influencing or
      attempting to influence an officer or employee of any agency, a Member of
      Congress, an officer or employee of a Member of Congress in connection
      with the award of any Federal loan, the entering into of any cooperative
      agreement, or the extension, continuation, renewal, amendment, or
      modification of any Federal contract, grant, loan, or cooperative
      agreement.

2.    If any funds other than Federal appropriated funds have been paid or will
      be paid to any person for the purpose of influencing or attempting to
      influence an officer or employee of any agency, a Member of Congress in
      connection with the award of any Federal contract, the making of any
      Federal grant, the making of any Federal loan, the entering into of any
      cooperative agreement, or the extension, continuation, renewal, amendment,
      or modification of any Federal contract, grant, loan, or cooperative
      agreement, and the Agreement exceeds $100,000, the Contractor shall
      complete and submit Standard Form - LLL "Disclosure Form to Report
      Lobbying", in accordance with its instructions.

3.    The Contractor shall include the provisions of this section in all
      provider Agreements under this Agreement and require all Participating
      providers whose Provider Agreements exceed $100,000 to certify and
      disclose accordingly to the Contractor.

      This certification is a material representation of fact upon which
reliance was place when this transaction was made or entered into. Submission of
this certification is a prerequisite for making or entering into this
transaction pursuant to U.S.C. Section 1352. The failure to file the required
certification shall subject the violator to a civil penalty of not less than
$10,000 and not more than $100,000 for each such failure.

DATE: 9/24/04

SIGNATURE: /s/ Todd S. Farha
          -----------------------
TITLE: President and CEO

ORGANIZATION: WELLCARE OF NEW YORK, INC.

                                   APPENDIX B
                                 October 1, 2004
                                       B-2

<PAGE>

                                   APPENDIX B
                        CERTIFICATION REGARDING LOBBYING

The undersigned certifies, to the best of his of her knowledge, that:

1.    No Federal appropriated funds have been paid or will be paid to any person
      by or on behalf of the Contractor for the purpose of influencing or
      attempting to influence an officer or employee of any agency, a Member of
      Congress, an officer or employee of a Member of Congress in connection
      with the award of any Federal loan, the entering into of any cooperative
      agreement, or the extension, continuation, renewal, amendment, or
      modification of any Federal contract, grant, loan, or cooperative
      agreement.

2.    If any funds other than Federal appropriated funds have been paid or will
      be paid to any person for the purpose of influencing or attempting to
      influence an officer or employee of any agency, a Member of Congress in
      connection with the award of any Federal contract, the making of any
      Federal grant, the making of any Federal loan, the entering into of any
      cooperative agreement, or the extension, continuation, renewal, amendment,
      or modification of any Federal contract, grant, loan, or cooperative
      agreement, and the Agreement exceeds $100,000, the Contractor shall
      complete and submit Standard Form - LLL "Disclosure Form to Report
      Lobbying", in accordance with its instructions.

3.    The Contractor shall include the provisions of this section in all
      provider Agreements under this Agreement and require all Participating
      providers whose Provider Agreements exceed $100,000 to certify and
      disclose accordingly to the Contractor.

      This certification is a material representation of fact upon which
reliance was place when this transaction was made or entered into. Submission of
this certification is a prerequisite for making or entering into this
transaction pursuant to U.S.C. Section 1352. The failure to file the required
certification shall subject the violator to a civil penalty of not less than
$10,000 and not more than $100,000 for each such failure.

DATE: 9/24/04

SIGNATURE: /s/ Todd S. Farha
           ---------------------
TITLE: President and CEO

ORGANIZATION: WELLCARE OF NEW YORK, INC.

                                   APPENDIX B
                                 October 1, 2004
                                      B-2

<PAGE>

                                   APPENDIX B
                        CERTIFICATION REGARDING LOBBYING

The undersigned certifies, to the best of his of her knowledge, that:

1.    No Federal appropriated funds have been paid or will be paid to any person
      by or on behalf of the Contractor for the purpose of influencing or
      attempting to influence an officer or employee of any agency, a Member of
      Congress, an officer or employee of a Member of Congress in connection
      with the award of any Federal loan, the entering into of any cooperative
      agreement, or the extension, continuation, renewal, amendment, or
      modification of any Federal contract, grant, loan, or cooperative
      agreement.

2.    If any funds other than Federal appropriated funds have been paid or will
      be paid to any person for the purpose of influencing or attempting to
      influence an officer or employee of any agency, a Member of Congress in
      connection with the award of any Federal contract, the making of any
      Federal grant, the making of any Federal loan, the entering into of any
      cooperative agreement, or the extension, continuation, renewal, amendment,
      or modification of any Federal contract, grant, loan, or cooperative
      agreement, and the Agreement exceeds $100,000, the Contractor shall
      complete and submit Standard Form - LLL "Disclosure Form to Report
      Lobbying", in accordance with its instructions.

3.    The Contractor shall include the provisions of this section in all
      provider Agreements under this Agreement and require all Participating
      providers whose Provider Agreements exceed $100,000 to certify and
      disclose accordingly to the Contractor.

      This certification is a material representation of fact upon which
reliance was place when this transaction was made or entered into. Submission of
this certification is a prerequisite for making or entering into this
transaction pursuant to U.S.C. Section 1352. The failure to file the required
certification shall subject the violator to a civil penalty of not less than
$10,000 and not more than $100,000 for each such failure.

DATE: 9/24/04

SIGNATURE: /s/ Todd S. Farha
           -----------------------
TITLE: President and CEO

ORGANIZATION: WELLCARE OF NEW YORK, INC.

                                   APPENDIX B
                                 October 1, 2004
                                      B-2

<PAGE>

                                   APPENDIX C

                       NEW YORK STATE DEPARTMENT OF HEALTH
                        GUIDELINES FOR THE PROVISION OF
                FAMILY PLANNING AND REPRODUCTIVE HEALTH SERVICES

                                   APPENDIX C
                                October 1, 2004
                                      C-1

<PAGE>

                                       C.1

                         GUIDELINES FOR THE PROVISION OF
                FAMILY PLANNING AND REPRODUCTIVE HEALTH SERVICES

Enrollees may obtain family planning and or reproductive health services and HIV
blood testing and pre-and post-test counseling when performed as part of a
family planning encounter from either the Contractor or from any appropriate
MMIS-enrolled health care provider of the Enrollee's choice. Pharmacy
prescriptions, Medical Supplies, and over the counter drugs are to be billed
fee-for-service by all providers.

Family planning services means the offering, arranging and furnishing of those
health services which enable individuals, including minors who may be sexually
active, to prevent or reduce the incidence of unwanted pregnancies.

Family planning and reproductive health services include: the following
medically-necessary services, related drugs and supplies which are furnished or
administered under the supervision of a physician or certified nurse
practitioner during the course of a family planning visit for the purpose of:

-     contraception, including insertion/removal of an intrauterine device
      (IUD), insertion/removal of Norplant, and injection procedures involving
      Pharmaceuticals such as Depo-Provera;

-     sterilization;

-     screening, related diagnosis, and referral to participating provider for
      pregnancy;

-     medically-necessary induced abortions and for New York City recipients,
      elective induced abortions.

Such services include those education and counseling services to render the
services effective. Medically-necessary induced abortions are procedures, either
medical or surgical, which result in the termination of pregnancy. The
determination of medical necessity shall include positive evidence of pregnancy,
with an estimate of its duration.

When clinically indicated, the following services may be provided as a part of a
family planning and reproductive health visit:

-     screening, related diagnosis, ambulatory treatment and referral as needed
      for dysmenorrhea, cervical cancer, or other pelvic abnormality/pathology.

-     screening, related diagnosis and referral for anemia, cervical cancer,
      glycosuria, proteinuria, hypertension and breast disease.

-     screening and treatment for sexually transmissible disease.

                                   APPENDIX C
                                 October 1, 2004
                                      C-2

<PAGE>

Providers of family planning and reproductive health care shall comply with all
of the requirements set forth in Sections 17 and 18 of the New York State Public
Health Law, and 10 NYCRR Section 751.9 and Part 753 relating to informed consent
and confidentiality.

The above family planning and reproductive health services are the only services
which are covered under the free access policy. Routine obstetric and/or
gynecologic care, including hysterectomies, pre-natal, delivery and post-partum
care are not covered under the free access policy, and are the responsibility of
the Contractor if they are covered contract services.

                                   APPENDIX C
                                October 1, 2004
                                      C-3

<PAGE>

                                       C.2

   GUIDELINES FOR PLANS THAT INCLUDE FAMILY PLANNING AND REPRODUCTIVE HEALTH
                        SERVICES IN THEIR BENEFIT PACKAGE

If the Contractor includes family planning and reproductive health services in
its benefit package, the Contractor must notify all Enrollees of reproductive
age (including minors who may be sexually active) at the time of enrollment
about their right to obtain family planning and reproductive health services and
supplies from any network or non-network provider without referral or approval.
The notification must contain the following:

1)    notification of the Medicaid Enrollee's right to obtain the full range of
      family planning and reproductive health services (including HIV
      counseling and testing when performed as part of a family planning
      encounter) from either a Contractor's participating provider or any
      qualified non-network provider who accepts Medicaid who undertakes to
      provide such services to them, without referral, approval or
      notification;

2)    a current list of qualified network family planning providers, within the
      geographic area, including addresses and telephone numbers, who provide
      the full range of family planning and reproductive health services.
      Contractor may also choose to provide a list of qualified non-network
      Medicaid providers who provide the full range of family planning and
      reproductive health services;

3)    information that the cost of the Enrollee's care will be fully covered by
      Medicaid, when services are obtained in accordance with #1 above,
      regardless of where the Enrollee obtains services.

The Contractor must notify its participating providers that all claims for
family planning services must be billed to the Contractor and not the Medicaid
fee-for-service program.

                                   APPENDIX C
                                October 1, 2004
                                      C-4

<PAGE>

                                       C.3

           GUIDELINES FOR POLICY AND PROCEDURES FOR PLANS THAT DO NOT
              INCLUDE FAMILY PLANNING SERVICES IN THEIR CAPITATION

      Any Contractor who does not include family planning services in its
Benefit Package must notify all Enrollees and prospective Enrollees that these
services are not covered through the plan and submit a statement of the policy
and procedure they will use to inform Enrollees, prospective Enrollees, and
network providers using the following guidelines. The statement must be sent to
Director, Office of Managed Care, NYS Department of Health, Corning Tower, Room
2001, Albany, NY 12237 before signing the contract.

The policy and procedure statement regarding family planning services must
contain the following:

1)    A statement that the Contractor will inform prospective Enrollees, new
      Enrollees and current Enrollees that:

      a.    Certain family planning and reproductive health services (such as
            abortion, sterilization and birth control) are not covered by the
            Contractor.

      b.    Such services may be obtained through fee-for-service Medicaid from
            any provider who accepts Medicaid.

      c.    No referral is needed for such services, and that there will be no
            cost to the Enrollee for such services. 1

2)    A statement that this information will be provided in the following
      manner:

      a.    Through the Contractor's written marketing materials, including the
            member handbook.

      b.    Orally at the time of enrollment and any time an inquiry is made
            regarding family planning and reproductive health services.

      c.    Included on any web site on the Contractor which includes
            information concerning its Medicaid managed care program. Such
            information shall be prominently displayed and easily navigated.

3)    The procedure for informing the Contractor's primary care providers,
      obstetricians, and gynecologists that the Contractor has elected not to
      cover certain reproductive and family planning services, but that such
      Participating Providers may provide, make referrals, or arrange for these
      services in accordance with MA fee-for-service billing policies.

                                   APPENDIX C
                                 October 1, 2004
                                       C-5

<PAGE>

4)    Mechanisms to inform the Contractor's providers who also participate in
      the fee-for- service Medicaid program that, if they render non-covered
      reproductive health and family planning services, they do so as a fee-
      for-service Medicaid practitioner, independent of the Contractor.

5)    The member handbook and marketing materials indicating that the Contractor
      has elected not to cover certain reproductive health and family planning
      services, and explaining the right of all Enrollees to secure such
      services through fee-for-service Medicaid from any Medicaid
      provider/clinic which offers these services.

6)    With the advent of mandatory enrollment and auto-assignment, mechanisms to
      provide all new Enrollees with an SDOH approved letter explaining how to
      access family planning services and the SDOH approved or LDSS approved
      list of family planning providers. This material will be furnished by SDOH
      or LDSS to the plan and mailed with the first new member communication,
      prior to the enrollment effective date.

7)    If an Enrollee or prospective Enrollee requests information about these
      non-covered services, the Contractor's marketing or enrollment staff or
      member services department will advise the Enrollee or prospective
      Enrollee as follows:

      a.    Family planning and reproductive health services such as abortion,
            sterilization and birth control are not covered through the plan.

      b.    Enrollees can receive these non-covered services using their
            Medicaid card from any doctor or clinic that provides these services
            and accepts Medicaid.

      c.    The Contractor will mail to each Enrollee or prospective Enrollee
            who calls, a copy of the SDOH or LDSS approved letter explaining the
            Enrollee's right to receive these non-covered services and an SDOH
            approved or LDSS approved list of family planning providers, who
            participate in Medicaid in the Enrollee's community. The Contractor
            will mail these materials within 48 hours of the contact.

      d.    Enrollees can call the Contractor's member services number or the
            New York State Growing-Up-Healthy Hotline ( 1-800 522-5006) to
            request a copy of the list of Family Planning Providers and for
            further information about how to obtain these non-covered services.

8)    The procedure for maintaining a manual log of all requests for such
      information, including the date of the call, the Enrollee's ID number, and
      the date the SDOH approved letter and SDOH or LDSS approved list were
      mailed. The Contractor will review this log monthly and upon request,
      submit a copy to SDOH or the LDSS.

9)    Mechanisms to inform participating providers that, if requested by the
      Enrollee, or, if in the provider's best professional judgement, certain
      reproductive health and family

                                   APPENDIX C
                                 October 1, 2004
                                       C-6

<PAGE>

      planning services not offered through the Contractor are medically
      indicated in accordance with generally accepted standards of professional
      practice, an appropriately trained professional should so advise the
      Enrollee and either: (1) offer those services on a fee-for-service basis;
      or (2) provide the Enrollee with a copy of the SDOH approved or LDSS
      approved list of Medicaid family planning providers, or (3) give the
      Enrollee the member services number to call to obtain this listing.

10)   The Contractor must recognize that the exchange of medical information,
      when indicated in accordance with generally accepted standards of
      professional practice, is necessary for the overall coordination of
      Enrollees' care and will assist primary care providers in providing the
      highest quality care to the Contractor's Enrollees. The Contractor must
      acknowledge that medical record information maintained by network
      providers may include information relating to family planning services
      provided under the fee-for-service Medicaid program.

11)   Quality assurance initiatives to ensure compliance with this policy. These
      should include the following procedures:

      a.    The Contractor will submit any materials to be furnished to
            Enrollees and providers relating to access to non-covered
            reproductive health and family planning services to SDOH, Office of
            Managed Care for its review and approval before issuance. Such
            materials include, but are not limited to, member handbooks,
            provider manuals, and marketing materials.

      b.    Monitoring calls to member services and providers will be conducted
            to assess the quality of the information provided. These calls will
            be performed weekly by the manager/director or his or her designee.

      c.    Every month, the plan will prepare a list of Enrollees who have been
            sent a copy of the SDOH approved letter and the SDOH approved or
            LDSS approved list of family planning providers. This information
            will be submitted to the Chief Operating Officer and President/CEO
            on a monthly basis.

      d.    The Contractor will provide all new employees with a copy of this
            policy. The Contractor's orientation programs will include a
            thorough discussion of all aspects of this policy and procedure.
            Annual retraining programs for all employees will also be conducted
            to ensure continuing compliance with this policy.

                                   APPENDIX C
                                 October 1, 2004
                                       C-7

<PAGE>

                                   APPENDIX D

                      NEW YORK STATE DEPARTMENT OF HEALTH
                              MARKETING GUIDELINES

                                   APPENDIX D
                                 October 1, 2004
                                      D-1

<PAGE>

                              MARKETING GUIDELINES
                                  INTRODUCTION

The purpose of these guidelines is to provide an operational framework for
localities and Medicaid managed care organizations (MCC's) in the development of
MCO marketing plans, materials, and activities and to describe SDOH's marketing
rules, MCO marketing requirements, and prohibited practices.

The guidelines are consistent with those issued to all states by the Health Care
Financing Administration (HCFA), U.S. Department of Health and Human Services
(DHHS) in August 1994. These guidelines are consistent with the requirements of
New York State.

                                   APPENDIX D
                                 October1, 2004
                                      D-2

<PAGE>

A. MARKETING PLANS

1.    The MCO shall develop a marketing plan that meets SDOH guidelines and any
      local requirements as approved by the State Department of Health (SDOH).

2.    The LDSS is responsible for the review and approval of MCO marketing
      plans, using a SDOH approved checklist.

3.    Approved marketing plans set forth the allowable terms and conditions and
      the proposed activities that the MCO intends to undertake during the
      contract period. Locally determined variations, as specified in Section E
      of this Appendix, must be described in the MCO's specific marketing plan
      for each LDSS the MCO contracts with.

4.    The MCO must have on file with the SDOH and each LDSS with which it will
      contract, an approved marketing plan, prior to the contract award date or
      before marketing and enrollment begin, whichever is sooner. Subsequent
      changes to the plan must be submitted to the LDSS or SDOH for approval at
      least sixty (60) days before implementation.

5.    The plan shall include: a stated marketing goal and strategies; marketing
      activities; and staff training, development and responsibilities. The
      following must be included in the plan's description of materials to be
      used: distribution methods; primary marketing locations, and a listing of
      the kinds of community service events the MCO anticipates sponsoring
      and/or participating in, during which it will provide information and/or
      distribute marketing materials.

6.    The MCO must describe how it is able to meet the informational needs,
      related to marketing, for the physical and cultural diversity of its
      potential membership. This may include, but not be limited to, a
      description of the MCO's other than English language provisions,
      interpreter services, alternate communication mechanisms, including sign
      language, Braille, audio tapes, and/or use of Telecommunications Device
      for the Deaf (TDD)/TTY services.

7.    The MCO shall describe measures for monitoring and enforcing compliance
      with the guidelines by its marketing representatives and its providers
      including: the prohibition of door-to-door solicitation and cold-call
      telephoning; a description of the development of pre-enrollee mailing
      lists, that maintains client confidentiality and that honors the client's
      express request for direct contact by the MCO; the selection and
      distribution of pre-enrollment gifts and incentives to consumers; and a
      description of the training, compensation and supervision of its marketing
      representatives.

                                   APPENDIX D
                                October 1, 2004
                                      D-3

<PAGE>

B. MARKETING MATERIALS

1.    Definitions

      a)    Marketing materials generally include the concepts of advertising,
            public service announcements, printed publications, and other
            broadcast or electronic messages designed to increase awareness and
            interest in Medicaid managed care and/or a MCO's Medicaid managed
            care product. The target audience for these marketing materials is
            Medicaid-eligible persons who are not enrolled in a Medicaid managed
            care plan, and who are living in a defined service area.

      b)    Marketing materials include any information that references the
            Medicaid managed care program, is intended for general distribution,
            and is produced in a variety of print, broadcast, and direct
            marketing mediums. These generally include: radio, television,
            billboards, newspapers, leaflets, informational brochures, videos,
            telephone book yellow page ads, letters, and posters. Additional
            materials requiring marketing approval include a listing of items to
            be provided as nominal gifts or incentives.

2.    Marketing Material Requirements

      a)    Marketing materials must be written in prose that is understood at a
            fourth-to sixth-grade reading level and must be printed in at least
            ten (10) point type.

      b)    The Contractor must make available written marketing and other
            informational materials (e.g., member handbooks) in a language other
            than English whenever at least five percent (5%) of the potential
            Enrollees of the Contractor in any county of the service area speak
            that particular language and do not speak English as a first
            language. SDOH will inform the LDSS and LDSS will inform the
            Contractor when the 5% threshold has been reached. Marketing
            materials to be translated include those key materials, such as
            informational brochures, that are produced for routine distribution,
            and which are included within the MCO's marketing plan. SDOH will
            determine the need for other than English translations based on
            county specific census data or other available measures.

      c)    Alternate forms of communications must be provided for persons with
            visual, hearing, speech, physical, or developmental disabilities.
            These alternate forms include Braille or audiotapes for the visually
            impaired, TTY access for those with certified speech or hearing
            disabilities, and use of American Sign Language and/or integrative
            technologies.

      d)    The plan name, mailing address and location, if different), and toll
            free phone number must be prominently displayed on the cover of all
            multi-paged marketing materials.

                                   APPENDIX D
                                 October 1, 2004
                                       D-4

<PAGE>

      e)    Marketing materials must not contain false, misleading, or ambiguous
            information--such as "You have been pre-approved for the XYZ Health
            Plan," or "If you do not choose a plan you will lose your Medicaid
            coverage," or "You get free, unlimited visits." Materials must not
            use broad, sweeping statements-- for example, "If you are eligible
            for Medicaid, you are eligible for Medicaid Managed Care and/or the
            XYZ Health Plan."

      f)    The material must accurately reflect general information, which is
            applicable to the average consumer of Medicaid managed care.

      g)    The Contractor may not use logos or wording used by government
            agencies if such use could imply or cause confusion about a
            connection between a governmental agency and the Contractor.

      h)    Marketing materials may not make reference to incentives that may be
            available to Enrollees after they join a plan, such as "If you join
            the XYZ Plan, you will receive a free baby carriage after you
            complete eight prenatal visits."

      i)    Marketing materials that are prepared for distribution or
            presentation by the LDSS or enrollment broker must be provided in a
            manner that is easily understood and appropriate to the target
            audience. The material covered must include sufficient information
            to assist the individual in making an informed choice of MCO.

      j)    The MCO shall advise potential Enrollees, in written materials
            related to enrollment, to verify with the medical services providers
            they prefer, or have an existing relationship with, that such
            medical services providers participate in the selected managed care
            provider's network and are available to serve the participant.

3. Prior Approvals

      a)    The SDOH will review and approve MCO, marketing videos, materials
            for broadcast (radio, television, or electronic), billboards, mass
            transit (bus, subway or other livery) and statewide/regional print
            advertising materials. These materials must be submitted to the SDOH
            for review. A copy must be simultaneously provided to the LDSS.

      b)    The LDSS will review and approve the following marketing material:

            i)    MCO marketing plans;

            ii)   Scripts or outlines of presentations and materials used at
                  health fairs and other LDSS approved events and locations;

            iii)  All pre-enrollment written marketing materials - written
                  marketing materials include brochures and leaflets, and
                  presentation materials used by marketing representatives;

                                   APPENDIX D
                                 October 1, 2004
                                       D-5

<PAGE>

            iv)   County specific MCO informational brochures to be included in
                  LDSS enrollment packets; and

            v)    All direct mailing from MCOs targeted to the Medicaid market.

      c)    Both SDOH and LDSS will adhere to a sixty (60) day "file and use"
            policy, whereby materials submitted by the MCO must be reviewed and
            commented on within sixty (60) days of submission or the MCO may
            assume the materials have been approved if the reviewer has not
            submitted any written comment.

      d)    The Contractor shall submit all subcontracts, procedures, and
            materials related to Marketing to Eligible Persons to the SDOH
            and/or LDSS for prior written approval. The Contractor shall not
            enter into any subcontracts or use any marketing subcontractors,
            procedures, or materials that the SDOH and/or LDSS has not approved.

4. Dissemination of LDSS Outreach Materials

        The Contractor shall provide to the LDSS and/or Enrollment Broker upon
        request, a marketing/informational brochure or alternative informational
        document that describes coverage in the county specific service area.

        The Contractor shall, upon request, submit to the LDSS or Enrollment
        Broker, a current provider directory, together with information that
        describes how to determine whether a provider is presently available.

                                   APPENDIX D
                                October 1, 2004
                                      D-6

<PAGE>

C. MARKETING ACTIVITIES

1. Definitions

      a)    Marketing activities are occasions during which marketing
            information and material regarding Medicaid managed care and
            information about a particular MCO's affiliated products are
            presented. Typically, such information is presented both in verbal
            exchanges and through the distribution of written materials,
            together with the giving away of nominal gifts. The informal nature
            of the marketing activity requires MCOs to be forthright in their
            presentations to allow potential Enrollees the exercise of informed
            choice, and localities must provide the best assurances that
            marketing practices are consistent with established guidelines. Any
            exchange of verbal marketing information must include the following:

            i)    if the plan is not capitated for family planning services, the
                  representative must tell potential Enrollees that:

                  a)    certain family planning and reproductive health services
                        (such as abortion, sterilization and birth control) are
                        not covered by the Contractor;

                  b)    whenever needed, such services may be obtained through
                        fee-for-service Medicaid from any provider who accepts
                        Medicaid;

                  c)    no referral is needed for such services;

                  d)    there will be no cost to the enrollee for such services.

      b)    With prior local approval MCO's may engage in marketing activities
            that include community-sponsored social gatherings, provider-hosted
            informational sessions, or MCO-sponsored events. Events may include
            such activities as health fairs workshops on health promotion,
            holiday parties, after school programs, raffles, etc. These events
            must not be restricted to Medicaid Recipients only.

      c)    Media campaigns are the distribution of information/materials
            regarding the Medicaid managed care program and/or a specific MCO
            for the purpose of encouraging Medicaid recipients to join a managed
            care plan. All mediums--including television, radio, billboards,
            subway and bus posters, and electronic messages--must be
            pre-approved by the SDOH at least thirty (30) days prior to the
            campaign. A copy must be simultaneously submitted to the SDOH and
            the LDSS.

2. Marketing Sites

      a)    With prior LDSS approval, MCO's may distribute approved marketing
            material in such places as, an income support maintenance center,
            community centers (if the center agrees and allows all MCOs to use
            the center), markets, pharmacies, hospitals and other provider
            sites, schools, health fairs, a resource center established by the
            LDSS or the enrollment counseling contractor, and other areas where
            potential Enrollees are likely to gather.

                                   APPENDIX D
                                October 1, 2004
                                      D-7
<PAGE>

      b)    MCOs are PROHIBITED from door-to-door solicitation of potential
            Enrollees, or distribution of material, and may not engage in "cold
            calling" inquiries or solicitation.

      c)    MCOs are PROHIBITED from direct marketing or distribution of
            material in hospital emergency rooms including emergency room
            waiting areas. Marketing may not take place in patient rooms or
            treatment areas (except for waiting areas) or other prohibited sites
            unless requested by the individual. LDSS may not allow MCO to market
            in individual homes without permission of the individual.

      d)    MCOs may not require its Participating Providers to distribute
            plan-prepared communications to their patients.

      e)    Participating Providers may display the marketing materials of their
            contracting MCOs provided that appropriate notice is conspicuously
            posted for all other MCOs with whom the Provider has a contract.

      f)    Participating Providers are encouraged to communicate with their
            patients about managed care options and to advise their patients in
            determining the MCO that best meets the health needs of the patient
            and his/her family. Such advice, whether presented verbally or in
            writing, must be individually based and not merely a promotion of
            one plan over another. Providers who wish to let their patients know
            of their affiliation with one or more MCOs must list each MCO with
            whom they hold contracts. In the event marketing material is
            included with such communication, the material, together with the
            intended communication, must be pre-approved by the LDSS before
            distribution.

      g)    In the event a provider is no longer affiliated with a particular
            MCO but remains affiliated with other participant MCOs, the provider
            may notify his/her/its patients of the new status and the impact of
            such change on the patient.

3     Restricted Marketing Activities

      a)    MCOs are PROHIBITED from misrepresenting the Medicaid program, the
            Medicaid managed care program, or the program or policy requirements
            of the LDSS or the SDOH.

      b)    MCOs are PROHIBITED from purchasing or otherwise acquiring or using
            mailing lists of Medicaid recipients from third party vendors,
            including providers and LDSS offices.

      c)    MCOs are PROHIBITED from using raffle tickets and event attendance
            or sign-in sheets to develop mailing lists of potential Enrollees.

                                   APPENDIX D
                                October 1, 2004
                                      D-8

<PAGE>

      d)    MCOs may not discriminate against a potential Enrollee based on
            his/her current health status or anticipated need for future health
            care. The MCO may not discriminate on the basis of disability or
            perceived disability of an Enrollee or their family member. Health
            assessments may not be performed by MCOs prior to enrollment. MCOs
            may inquire about existing primary care relationships of the
            applicant and explain whether and how such relationships may be
            maintained. Upon request, each potential Enrollee shall be provided
            with a listing of all Participating Providers including specialists
            and facilities in the MCO's network. The MCO may respond to a
            potential Enrollee's question about whether a particular specialist
            is in the network. However, MCOs are prohibited from inquiring about
            the types of specialists utilized by the potential Enrollee.

      e)    MCOs may not offer incentive of any kind to Medicaid recipients to
            join a health plan. "Incentives" are defined as any type of
            inducement whose receipt is contingent upon the recipients joining
            the plan.

      f)    MCOs are responsible for ensuring that their marketing
            representatives engage in professional and courteous behavior in
            their interactions with LDSS staff, staff from other health plans,
            and Medicaid clients. Examples of inappropriate behavior include
            interfering with other health plan presentations, talking negatively
            about another health plan, and participating with Medicaid clients
            during the verification interview with LDSS staff.

      g)    MCOs may offer nominal gifts of not more than $5.00 in fair-market
            value as part of a health fair or other marketing activity to
            stimulate interest in managed care and/or the MCO. Such gifts must
            be pre-approved by the LDSS, and offered without regard to
            enrollment. The MCO must submit a listing of intended items to be
            distributed at marketing activities as nominal gifts. The submission
            of actual samples or photographs of intended nominal gifts will not
            be routinely required, but must be made available upon request by
            the state or local reviewer. Listings of item donors or co-sponsors
            must be submitted along with the description of items. [I

      h)    MCOs may offer its Enrollees rewards for completing a health goal,
            such as finishing all prenatal visits, participating in a smoking
            cessation session, attending initial orientation sessions upon
            enrollment, and timely completion of immunizations or other health
            related programs. Such rewards may not exceed $50.00 in fair-market
            value per Enrollee over a twelve (12) month period, and must be
            related to a health goal. MCOs may not make reference to these
            rewards in their pre-enrollment marketing materials or discussions
            and all such rewards must be approved by the LDSS.

      i)    MCOs may not offer compensation to marketing representatives,
            including salary increases or bonuses, based solely on the number of
            individuals they enroll. However, MCOs may base compensation of
            marketing representatives on periodic performance evaluations which
            consider enrollment productivity as one

                                   APPENDIX D
                                 October l, 2004
                                       D-9

<PAGE>

            of several performance factors during a performance period, subject
            to the following requirements:

            1)    "Compensation" shall mean any remuneration required to be
                  reported as income or compensation for federal tax purposes;

            2)    MCOs may not pay a "commission" or fixed amount per
                  enrollment;

            3)    Bonuses may not be awarded more frequently than quarterly, and
                  the annual amount awarded as bonus compensation to a marketing
                  representative may not exceed 10% of his/her total annual
                  compensation;

            4)    Performance evaluations used as a basis for such bonus or
                  salary increase shall be set forth in writing and available
                  for inspection by SDOH or the LDSS;

            5)    Other appropriate factors which may be considered by an MCO in
                  awarding merit salary increase or bonuses to marketing
                  representatives include but are not limited to:

                  -     Ratio of "clean" or successful enrollments submitted;
                        quality of applications;

                  -     Attendance; adherence to marketing schedules; timeliness

                  -     Observed marketing behavior; absence/paucity of
                        complaints regarding marketing conduct

            6)    Affiliated providers engaged in marketing on behalf of an MCO
                  shall be considered "marketing representatives" for purposes
                  of Section C (3)(i) of Appendix D.

      j)    Individuals employed by MCO's as marketing representatives, and
            employees of marketing subcontractors must have successfully
            completed a training program about the basic concepts of managed
            care and the Medicaid recipients' rights and responsibilities
            relating to membership in managed care. MCOs must submit a copy of
            the training curriculum for their marketing representatives to SDOH
            and the LDSS as part of the marketing plan. The MCO shall be
            responsible for the activities of its marketing representatives and
            the activities of any subcontractor or management entity. A
            marketing representative means any individual or entity engaged by
            the Contractor to market on behalf of the Contractor.

                                   APPENDIX D
                                 October 1, 2004
                                      D-l0

<PAGE>

D. MARKETING INFRACTIONS

1.    Infractions of the marketing guidelines may result in the following
      actions being taken by the LDSS to protect the interests of the program
      and its clients. These actions shall be taken at the sole discretion of
      the LDSS.

      a)    If an MCO or its representative commits a first time infraction of
            marketing guidelines and the LDSS deems the infraction to be minor
            or unintentional in nature, the LDSS may issue a warning letter to
            the MCO.

      b)    For subsequent or more serious infractions, the LDSS may impose
            liquidated damages of $2,000.00, or other appropriate non-monetary
            sanctions for each infraction.

      c)    The LDSS may require the MCO to prepare a corrective action plan
            with a specified deadline for implementation.

      d)    If the MCO commits further infractions, fails to pay liquidated
            damages within the specified timeframe or fails to implement a
            corrective action plan in a timely manner or commits an egregious
            first-time infraction, the LDSS may:

            i)    prohibit the plan from conducting any marketing activities for
                  a period up to the end of the contract period;

            ii)   suspend new enrollments, other than newborns, for a period up
                  to the remainder of the contract or

            iii)  terminate the contract pursuant to termination procedures
                  described therein.

                                   APPENDIX D
                                October 1, 2004
                                     D- 11

<PAGE>

E. LDSS SPECIFIC MARKETING GUIDELINES
{Insert LDSS specific marketing guidelines as applicable}.
LDSS: SULLIVAN COUNTY DEPT. FAM. SVCS.
MCO: WELLCARE OF NEW YORK, INC.

                 SULLIVAN COUNTY DEPARTMENT OF FAMILY SERVICES
                                COUNTY SPECIFIC
                      MEDICAID MANAGED CARE MARKETING PLAN

Purpose:    To ensure that the Medicaid population has access to fair
representation of the health care coverage available to them through both the
Medicaid fee-for-service and the Medicaid managed care programs.

The following strategy defines the steps necessary to achieve this ideal.

1. Identify the available Managed Care Organization (MCO) and Sullivan County
Department of Family Services staff responsible for the education concerning and
marketing of the Managed Care Organization (MCO) plan(s).

2. Develop a training schedule for the Managed Care Organization (MCO) plan(s)
and the Sullivan County Department of Family Services staff, in anticipation of
further implementation of the Medicaid managed care program, using the following
marketing materials:

            -     Managed Care Organization Handbook(s)

            -     Member Handbook(s)

            -     Poster(s)

            -     Mailer(s)

            -     Member Enrollment/Disenrollment Application Form(s)

            -     Medicaid Managed Care Check Off Sheet(s)

3. Identify agreed upon marketing opportunities from the following
locations/events:

            -     Sullivan County Department of Family Services Office(s)

            -     Sullivan County Churches and/or Synagogues

            -     WIC Office(s) and/or Site(s)

            -     Headstart Site(s)

            -     Health Fair(s)

            -     Community Center(s)

            -     Day Care Center(s)

            -     Health Center(s)

      A.    The Medicaid Managed Care Organization(s) will not participate in
            "door to door" or cold calling of Medicaid recipients.

      B.    The Managed Care Organization(s) will contact the current patients
            of their network providers' health center(s), who are Medicaid
            recipients, and inform them of their opportunity to enroll with the
            Medicaid Managed Care Organization's plan(s).

      C.    The Medicaid managed Care Organization will not be using Medicaid
            eligible non-subscriber mailing lists.

4. The Sullivan County Department of Family Services will be notified of
participation in Health

                                      D-12

<PAGE>

Fairs by Managed Care Organization's, thirty (30) days in advance of the event.
Any materials promoting the event will also be submitted thirty (30) days in
advance.

5. The Sullivan County Department of Family Services will ensure that the
Medicaid Managed Care Organization marketing representatives will have fair and
equitable representation, accommodations and access to security protection.

6. Marketing to Medicaid recipients:

      A. The following materials will be used along with the attached script.
      All of these materials will be printed in at least ten (10) point type and
      written at fourth grade reading level.

            -     The Managed Care Organization Provider Directory

            -     The Managed Care Organization Plan Brochure

            -     Poster(s)

            -     Mailer(s)

            -     County Check Off Sheet(s)

            -     Member Enrollment/Disenrollment Application Form(s)

            -     Member Handbook(s)

            -     County Approved Letter(s)

            -     Nominal Gifts

      B. There will be no direct marketing by physician(s) or physician staff;
however printed material(s) approved by the Sullivan County Department of Family
Services will be available for plan provider offices. The Managed Care
Organization will respond to members or others who may identify inappropriate
marketing practices by plan providers and/or plan provider staff. The Managed
Care Organization will provide training to the plan provider site staff on the
marketing guidelines. The Managed Care Organization marketing staff will
periodically check with plan provider sites about marketing procedures and
ensure that any materials used representing the Medicaid Managed Care
Organization are those which have been approved.

      C. Marketing materials will be available in accordance with the county's
language requirements along with interpreter services.

      D. Audio tapes may be made available for the visually impaired. TTY
telephone system services for the hearing impaired may also be made available.

      E. Marketing materials will include the Medicaid Managed Care Organization
address and a toll free Member Services telephone number. Eligible Medicaid
recipients will be instructed on the use of the Member Services telephone number
including availability.

      F. Any nominal gifts offered will be valued at less than $5.00 and be made
available without regard to commitment of enrollment.

      G. The Managed Care Organization will not use a Health Assessment form
during any marketing activities.

      H. The Managed Care Organization(s) do(es) not provide gifts or incentives
for enrollment with their plan(s). The Attached list of nominal giveaway items
may be used in Health Fair type settings for any individual interested, whether
they enroll with the Managed Care Organizations' plan(s) or not.

7. Application Process:

The Managed Care Organization(s) will provide Materials, marketing presentations
and assistance on the completion of applications where and when the Sullivan
County Department of Family Services requests.

8. Telephone Call Intake Process for Members

                                      D-13

<PAGE>

The Managed Care Organization(s) will provide dedicated personnel Monday through
Friday, from Eight o'clock in the Morning (SAM) through Five o'clock in tile
Afternoon (5PM) who will be available to answer questions via telephone and to
perform new member orientations, as well as health assessments.

9.    Marketing Representative Information id provided in the following
      documents:

            -     Training Curriculum (some of the topics covered in this
                  curriculum cover rights, options and responsibilities of the
                  member/enrollee)

            -     Job Descriptions

            -     Marketing and Member Services Organizational Chart

10. Provider Directory:

The Managed Care Organization's) marketing staff will make available to the
Sullivan County Department of Family Services a supply of updated provider
directories on a monthly basis.

11. County Issues and Concerns regarding Marketing Representatives:

The Managed Care Organization(s) may request hat all issues and concerns of the
County Managed Care Coordinator be expressed to the Managed Care Organization's)
Medicaid Programs staff immediately. The County must provide written
documentation relating to inappropriate behavior within one week of the
occurrence or as soon as possible. The Managed Care Organization(s) must have an
established process with the Sullivan County Department of Family Services to
resolve issues and concerns, including, but not limited to; the Managed Care
Organization(s) providing a corrective action plan which includes time lines.
The Managed Care Organization's) Medicaid Programs Department and Marketing
Department will attempt to resolve the complaint to the Sullivan County
Department of Family Services' satisfaction. The Sullivan County Department of
Family Services must allow the Managed Care Organization(s) the discretion to
address concerns with an employee within the required laws.

Authority of the Local District/Sullivan County Department of Family Services
over the Managed Care Organization(s) regarding Managed Care Organization(s)
Representatives:

The Local District/Sullivan County Department on Family Services has the
responsibility to oversee (a) Managed Care Organization's) representative
whenever that person is conducting marketing/education with regard to the New
York State Medicaid Managed Care Program. This responsibility will give the
Local District/Sullivan County Department of Family Services the right of
discipline as well as the responsibility of continued monitoring/quality
assistance of the program.

Managed Care Organization's) will work with the Local District/Sullivan County
Department of Family Services to rectify a problem regarding a representative by
submitting a corrective action plan. The submission of cooperation and with an
action plan will be accomplished in a timely manner. The Local District/Sullivan
County Department of Family Services will have the final decision making
authority in these matters.

If the corrective action plan submitted and implemented by the Managed Care
Organization(s), with

                                      D-14

<PAGE>

Local District/Sullivan County Department of Family Services approval, fails to
accomplish the required results, as determined by the Local District/Sullivan
County Department of Family Services, the Local District/Sullivan County
Department of Family Services can request within a reasonable amount of time,
that a new Managed Care Organization representative replace the current
representative. The Managed Care Organization will be obligated to remove this
representative from the Local District/Sullivan County Department of Family
Services and, at its option, replace them with another representative at the
Local District/Sullivan County Department of Family Services.

The Local District/Sullivan County Department of Family Services will have the
right to impose penalties on the Managed care Organizations for failure to abide
by any of the guidelines and/or any information contained in their contract.
Penalty options include, but are not limited to, such items as a "cooling off
period". This is defined as a number of days, determined by the Local
District/Sullivan County Department of Family Services that a Managed care
Organization would be prohibited from marketing its Managed Care plan in that
county.

The Managed Care Organization will be obligated to inform the Local
District/Sullivan County Department of Family Services, in writing, of the
training and all other pertinent work related to the performance of, and
information regarding the to Managed Care Organization representative(s)
performing work in relation to the Local District/Sullivan County Department of
Family Services. The Local District/Sullivan County Department of Family
Services will have the right to review this information and make a decision, as
to whether or not the representative(s) will be allowed to conduct
marketing/education and/or enrollment services at the Local District/Sullivan
County Department of Family Services.

Marketing - Local District/Sullivan County Department of Family Services:

Marketing representatives may educate, market, and assist with enrollment at the
Local District/Sullivan County Department of Family Services. Each available
plan will be assigned the days of the week which they may work out of the Local
District/Sullivan County Department of Family Services lobby. There will be a
maximum of two (2) marketers allowed in the lobby at any given time. This will
allow the available choices to be equitably represented. In addition,
representatives will be given a schedule of group recertification interviews to
be held at the Local District/Sullivan County Department of Family Services. At
the group recertification interview a short overview of the Managed Care program
is given by the marketer in conjunction with the group certification monitor. It
is made clear that enrollment is voluntary. The marketers) will also inform
potential enrollees of choice, and shall refer to other plans, when available,
if it were advantageous to the potential enrollee.

Marketing representatives are invited to speak about their individual plans when
they are in attendance. Attendance by each plan is strongly suggested. In order
to provide equal choice, brochures from each plan will be available, as well as
a county fact sheet listing the available plans, and a request for further
information that prospective enrollees may complete if they wish. Up-to-date
provider listings will be made available in the group recertification room.
Marketing representatives will wear identification.

                                      D-15

<PAGE>

Marketing - Provider Sites:

Marketing representatives may conduct marketing/education activities at provider
sites. They may assist in the completion of enrollment forms at the sites.
Managed Care Organizations are responsible for the full compliance of their
representatives, within these guidelines. Marketing representatives must inform
the recipient of their choice of plans. Providers, who allow any plan to market,
must prominently display a list of all available Managed Care plans in the
county, for the recipients. Marketing activities cannot be performed in the
Emergency Room.

Marketing - Other Sites:

Marketing materials may be displayed in local community centers, housing complex
common rooms, markets, pharmacies, hospitals, schools and churches. Direct
distribution of these materials by marketers at these places is not allowed.
Door to door distribution of materials is not allowed.

When one plan notifies the Local District/Sullivan County Department of Family
Services of a planned health fair, the Local District/Sullivan County Department
of Family Services will notify all the available plans having a current managed
care contract with Sullivan County Department of Family Services. Enrollment
forms may not be distributed at Health Fairs. The plan must notify the Local
District/Sullivan County Department of Family Services thirty (30) days prior to
the event, and must also submit any promotional material(s) thirty (30) days in
advance of the event to the Local District/Sullivan County Department of Family
Services.

Enrollment/Disenrollment

Enrollment forms are to be completed by the plan representative. The forms must
be signed by the enrollee, the enrollee's parent, or the enrollee's legal
guardian. In addition to signing the enrollment form itself, the recipient will
be required to sign an attestation, which states that they are aware of the
voluntary nature of the program, and when available, that they have a choice of
plans.

The completed enrollment form(s) will be submitted to the Local
District/Sullivan County Department of Family Services for review and
processing, with the signed, completed, attestation attached. For a voluntary
disenrollment, the form will be completed by the recipient, thus informing the
plan of their decision to disenroll. The reason for the disenrollment request
must appear on the signed, completed form. The plan will notify the Local
District/Sullivan County Department of Family Services within five (5) business
days of receiving a voluntary disenrollment request.

Disenrollment may also be initiated by a verbal request from the enrollee to the
Local District/Sullivan County Department of Family Services. Recipients may
submit an enrollment/disenrollment application, in writing, to either the plan
or the Local District/Sullivan County Department of Family Services.

Disenrollment dates must be in compliance with the specific guidelines outlined
in the contract. Sullivan County Department of Family Services shall adhere to
all guidelines issued by the New York State Department of Health.

                                      D-16

<PAGE>

Some topics Marketers will be responsible for covering during interview with
recipient:

      1.    Identify the recipient's Physician Identify the most frequently used
            Hospital (provide booklet and check for providers in it).

      2.    Assist with selection of a Primary Care Physician (PCP).

      3.    Review the Covered Services with the recipient Identify and discuss
            those Benefits which will still be covered by Medicaid (elaborate on
            Family Planning/identify current Provider of those services).

      4.    Review Non-Covered Services with the recipient Review Prescription
            Coverage, including Over The Counter medications Discuss the
            Referral System for accessing Specialists, using examples.

      5.    Discuss the Referral Process to access OB/GYN, Optometrist, and
            Mental Health services.

      6.    Review Emergency Room Treatment and Referral Process Instruct the
            recipient on the need for the plan/Local District/Sullivan County
            Department of Family Services to be notified if/when anyone in the
            case becomes Pregnant.

      7.    Complete the Application and Check Off sheets inform the client that
            an Acceptance Letter will be sent to them with the Effective Date(s)
            and that Member Cards will follow. If the recipient has any further
            questions, they are to be provided the telephone Number for Member
            Services and the Hours which someone will be available to assist
            them.

                                      D-17
<PAGE>

                                   Appendix E

                      New York State Department of Health
                           Member Handbook Guidelines

                                   APPENDIX E
                                 October 1, 2004
                                       E-1

<PAGE>

                                  INTRODUCTION

This document contains member handbook guidelines for use by managed care
organizations (MCOs) under contract to serve New York Medicaid beneficiaries.
These guidelines may be revised from time to time based on changes in the law
and the changing needs of the program. The guidelines reflect the review
criteria used by the SDOH Office of Managed Care in its review of all Medicaid
managed care member handbooks. Handbooks and addenda must be approved by SDOH
prior to printing and distribution by MCOs. In addition, the SDOH has developed
a model member handbook at the fourth to sixth grade reading level for use by
MCOs. The model member handbook contains language to address required disclosure
regarding free access for family planning; self referral polices; obtaining
OB/GYN services; the definitions of medical necessity and emergency services;
protocols for complaints, utilization review, external appeals, fair hearings
and newborn enrollments; and listing of member entitlements, including
benefits, rights and responsibilities, and information available upon request.
MCOs must use the language provided in these required disclosure areas in their
member handbooks. A copy of the model handbook is available from the Office of
Managed Care, Bureau of Intergovernmental Affairs.

GENERAL FORMAT

Member handbooks must be written in a style and reading level that will
accommodate the reading skills of many Medicaid recipients. In general the
writing should be at no higher than a sixth-grade level, taking into
consideration the need to incorporate and explain certain technical or
unfamiliar terms to assure accuracy. The text must be printed in at least ten
(10) point font. The SDOH reserves the right to require evidence that a handbook
has been tested against the sixth-grade reading-level standard. Member handbooks
must be available in languages other than English whenever at least five (5)
percent of the potential enrollees of the MCO in any county in the MCO's service
area speak a language other than English as a first language.

HANDBOOK REQUIREMENTS

a)    General Overview (how the plan works)

      i)    Explanation of the plan, including what happens when you become a
            member.

      ii)   Explanation of the plan ID card, obtaining routine medical care,
            help by telephone, and general information pertaining to the plan,
            i.e., location of the plan, providers, etc.

      iii)  Invitation to attend scheduled orientation sessions and other
            educational and outreach activities.

b)    Provider Listing, including Site Locations

      Note: The information described here can be included in the handbook or as
      an insert to the handbook, or can be produced as a separate document and
      referenced in the handbook.

                                   APPENDIX E
                                 October 1, 2004
                                       E-2

<PAGE>

      i)    A current listing of providers, Including facilities.

      ii)   For physicians, separate listings of primary care practitioners and
            specialty providers; include location, phone number, and board
            certification status.

      iii)  Listing also must include a notice of how to determine whether a
            participating provider is accepting new patients.

c)    Voluntary or Mandatory Enrollment

      i)    Must indicate whether enrollment is voluntary or mandatory.

      ii)   If plan participates in both mandatory and voluntary counties,
            explanation of the difference, i.e., disenrollment, family members
            in the same plan, etc.

d)    Choice of Primary Care Provider (including how to make an
      appointment)

      i)    Explanation of the role of PCP as a coordinator of care, giving some
            examples, and how to choose one for self and family.

      ii)   How to make an appointment with the PCP, importance of base line
            physical, immunizations and well-child care.

      iii)  Explanation of different types of PCPs, i.e., family practice,
            pediatricians, internists, etc.

      iv)   Notification that the plan will assign the member to a PCP if one
            is not chosen in thirty (30) days.

      v)    OB/GYN choice rules for women

e)    Changing Primary Care Provider

      i)    Explanation of plan policy, time frames, and process related to
            changing PCP.

      ii)   Explanation of process for changing OB/GYN when applicable.

      iii)  Explanation of requirements for choosing a specialist as PCP.

f)    Referrals to Specialists (in and out-of-plan)

      i)    Explanation of specialist care and how referrals are accomplished.

      ii)   Explanation of process for changing specialists.

      iii)  Explanation of self-referral services, i.e., OB/GYN services, HIV
            counseling and testing, eye exams, etc.

      iv)   Notice that Enrollee may obtain a referral to a Non-Participating
            Provider when the plan does not have a Participating Provider with
            appropriate training or experience to meet the needs of the
            Enrollee; and the procedure for obtaining such referrals.

      v)    Notice that an Enrollee with a condition that requires ongoing care
            from a specialist may request a standing referral to such a
            specialist; procedure for obtaining such referrals.

      vi)   Notice that an Enrollee with a life-threatening condition or
            disease, or a degenerative and disabling condition or disease,
            either of which require

                                   APPENDIX E
                                 October 1, 2004
                                       E-3

<PAGE>

            specialized medical care over a prolonged period of time, may
            request access to a specialist responsible for providing or
            coordinating the Enrollee's medical care; and the procedure for
            obtaining such a specialist.

      vii)  Notice that an Enrollee with a life-threatening condition or
            disease, or a degenerative and disabling condition or disease,
            either of which require specialized medical care over prolonged
            period of time, may request access to a specialty care center; and
            the procedure for obtaining such access.

g)    Covered and Non-Covered Services

      i)    Benefits and services covered by the plan, including benefit
            maximums and limits.

      ii)   Definition of medical necessity used to determine whether benefits
            will be covered (same as plan-county contract definition),

      iii)  Medicaid services not covered by the plan or excluded from managed
            care; how to access these services.

      iv)   Prior authorization and other requirements for treatments and
            services,

      v)    Family planning and reproductive health services free access policy.

      vi)   HIV counseling and testing free access policy.

      vii)  Direct access policy for dental services provided at Article 28
            clinics operated by academic dental centers when dental is in the
            Benefit Package.

      viii) Plan policy relating to transportation, including who to call and
            what to do if plan does not cover transportation.

      ix)   Plan toll-free number for Enrollee to call for more information.

h)    Out of Area Coverage

      i)    Explanation of what to do and who to call if medical care is
            required when beneficiary is out of plan's service area.

i)    Emergency Care Access

      i)    Definition of emergency services, as defined in law including
            examples of situations that constitute an emergency and situations
            that do not.

      ii)   What to do in an emergency, including notice that services in a true
            emergency are not subject to prior approval.

      iii)  A phone number to call if PCP is not available.

      iv)   Explanation of what to do in non-emergency situations (PCP, urgent
            care, etc.).

j)    Utilization Review

      i)    Circumstances under which utilization review will be undertaken.

      ii)   Toll-free telephone number of the utilization review agent.

      iii)  Time frames under which UR decisions must be made for prospective,
            retrospective, and concurrent decisions.

      iv)   Right to reconsideration.

                                   APPENDIX E
                                 October 1, 2004
                                       E-4

<PAGE>

      v)    Right to an appeal, including expedited and standard appeals
            processes and the time frames for such appeals,

      vi)   Right to designate a representative,

      vii)  A notice that all denials of claims will be made by qualified
            clinical personnel and that all notices will include information
            about the basis of the decision, and further appeal rights (if any).

k)    Enrollment and Disenrollment Procedures

      i)    Where appropriate, explanation of Lock-In requirements, and initial
            grace period when person may change plans or return to
            fee-for-service in voluntary areas,

      ii)   Choice of PCP (each person can have his/her own PCP and can change
            thirty (30) days after the initial appointment with their PCP, and
            once every six months thereafter).

      iii)  Procedures for disenrollment.

      iv)   Opportunities for change

      v)    LDSS/or enrollment broker phone number for information on enrollment
            and disenrollment.

1)    Rights and Responsibilities of Enrollees

      i)    Explanation of what an Enrollee has the right to expect from the
            Contractor in the way of medical care and treatment of the Enrollee.

      ii)   Responsibilities of the Enrollee (general).

      iii)  Enrollee's financial responsibility for payment when services are
            furnished by a provider who is not part of the Contractor's network
            or by any provider without required authorization or when procedure,
            treatment, or service is not a covered benefit; also note exceptions
            such as family planning and HIV counseling/testing.

      iv)   Enrollee's rights under State law to formulate advance directives.

      v)    The manner in which Enrollees may participate in the development of
            plan policies.

m)    Language

      i)    Description of how the Contractor addresses the needs of non-English
            speaking Enrollees.

n)    Grievance Procedures (complaints)

      i)    Right to file a grievance regarding any dispute between the
            Contractor and an Enrollee.

      ii)   Right to file a grievance orally when the dispute is about referrals
            or covered benefits.

      iii)  Explanation of who in the plan to call, along with the Contractor's
            toll-free number.

      iv)   Time frames and circumstances for expedited and standard grievances.

                                   APPENDIX E
                                 October 1, 2004
                                       E-5

<PAGE>

      v)    Right to appeal a grievance determination and the procedures for
            filing such an appeal.

      vi)   Time frames and circumstance for expedited and standard appeals,

      vii)  Right to designate a representative.

      viii) A notice that all decisions involving clinical disputes will be made
            by qualified clinical personnel and that all notices will include
            information about the basis of the decision, and further appeal
            rights (if any).

      ix)   NYSDOH number for medically related complaints (1-800-206-8125).

      x)    New York State Insurance Department number for certain complaints
            relating to billing.

o)    Fair Hearing

      Explain that:

      i)    Enrollee has a right to a State Fair Hearing and Aid to Continuing
            in some situations.

      ii)   Describe situations when the Enrollee may ask for a fair hearing as
            described in Section 25 of this Agreement including State or LDSS
            decision about staying in or leaving the plan; decision the
            Contractor makes that stops or limits Medicaid benefits; Contractor
            decision agreeing with doctor who will not order services (must
            complain to the plan first).

      iii)  Describe how to request a fair hearing (assistance through member
            services, LDSS, State fair hearing contact).

p)    External Appeals

      i)    Description of circumstances where a person may request an external
            appeal

      ii)   Time frames for applying for appeal and for decision-making

      iii)  How and where to apply

      iv)   Describe expedited appeal time frame

      v)    Process for Contractor and Enrollee to agree on waiving the UR
            appeal process.

q)    Payment Methodologies

      i)    Description prepared annually of the types of methodologies the plan
            uses to reimburse providers, specifying the type of methodology used
            to reimburse particular types of providers or for the provision of
            particular types of services.

r)    Physician Incentive Plan Arrangements

      i)    The Member Handbook must contain a statement indicating the
            Enrollees and potential Enrollees are entitled to ask if the MCO has
            special financial arrangements with physicians that can affect the
            use of referrals and other services that they might need and how to
            obtain this information.

                                   APPENDIX E
                                 October 1, 2004
                                       E-6

<PAGE>

s)    How and Where to Get More Information

      i)    How to access a member services representative through a toll-free
            number,

      ii)   How and when to contact LDSS for assistance.

OTHER INFORMATION AVAILABLE UPON ENROLLEE'S REQUEST

a)    List of the names, business addresses, and official positions of the
      membership of the board of directors, officers, controlling persons,
      owners or partners of the Contractor.

b)    Copy of the most recent annual certified financial statement of the
      Contractor, including a balance sheet and summary of receipts and
      disbursements prepared by a CPA.

c)    Copy of the most recent individual, direct pay subscriber contracts.

d)    Information relating to consumer complaints compiled pursuant to Section
      210 of the insurance law.

e)    Procedures for protecting the confidentiality of medical records and other
      Enrollee information.

f)    Written description of the organizational arrangements and ongoing
      procedures of the Contractor's quality assurance program.

g)    Description of the procedures followed by the Contractor in making
      decisions about the experimental or investigational nature of medical
      devices, or treatments in clinical trials.

h)    Individual health practitioner affiliations with participating hospitals.

i)    Specific written clinical review criteria relating to a particular
      condition or disease and, where appropriate, other clinical information
      which the plan might consider in its utilization review process.

j)    Written application procedures and minimum qualification requirements for
      health care providers to be considered by the plan.

k)    Upon request, MCOs are required to provide the following information on
      the incentive arrangements affecting the MCO's physicians to current,
      previous and prospective Enrollees:

      1.    Whether the MCO's contract or subcontracts include Physician
            Incentive Plans that affect the use of referral services.

      2.    Information on the type of incentive arrangements used.

      3.    Whether stop-loss protection is provided for physicians and
            physicians groups.

      4.    If the MCO is at substantial financial risk, as defined in the PIP
            regulations, a summary of the required customer satisfaction survey
            results.

                                   APPENDIX E
                                 October 1, 2004
                                       E-7

<PAGE>

                                   APPENDIX F

                       NEW YORK STATE DEPARTMENT OF HEALTH
            MEDICAID MANAGED CARE COMPLAINT AND APPEALS REQUIREMENTS

                                   APPENDIX F
                                 October 1, 2004
                                       F-1

<PAGE>

I. OVERALL OBJECTIVES

      The Medicaid managed care program complaint process accomplishes four
      objectives:

      a)    Ensures that each MCO resolves its Enrollees' problems promptly and
            at the lowest level of formality, wherever possible.

      b)    Ensures that the MCO reports the full extent of complaint activity
            to governmental oversight entities.

      c)    Ensures that the MCO uses complaint information to assess and
            improve program performance.

      d)    Provides an independent process for complaint resolution when issues
            are not resolved by the MCO.

II. DEFINITIONS

      a)    A complaint is a written or verbal contact to the MCO in which the
            Enrollee or designee describes a dissatisfaction with the MCO, its
            employees, benefits, providers or contractors, including but not
            limited to:

            -     a determination made by the MCO;

            -     treatment experienced through the MCO, its providers, or
                  contractors.

            Medical necessity determinations pursuant to Article 49 of the
            Public Health Law are not included in the definition of a complaint.

      b)    An inquiry is a written or verbal question or request for
            information posed to the MCO with regard to such issues as benefits,
            contracts, and organization rules. Inquiries do not reflect Enrollee
            complaints or disagreements with MCO determinations.

      c)    Summary Complaint Forms are forms developed by the State that
            categorize the type of complaints received. These forms should be
            submitted via the HPN on a quarterly basis to the SDOH.

III. COMPLAINT PROCEDURES

      a)    The MCO shall describe its complaint and appeal procedure in the
            member handbook, and it must be accessible to non-English speaking,
            visually, and hearing impaired Enrollees. The handbook shall comply
            with Section 13.3 and The Member Handbook Guidelines (Appendix E) of
            this Agreement.

      b)    Anytime the MCO denies access to a referral; denies or reduces
            benefits or services; determines that a requested benefit is not
            covered in the MCO's benefit package, or denies payment of a claim
            for services, the MCO shall provide written notice of the procedures
            for the Enrollee to file a complaint, including:

                                   APPENDIX F
                                 October 1, 2004
                                       F-2

<PAGE>

            i)    the description of the action Contractor intends to take;

            ii)   the reasons for the determination including the clinical
                  rationale, if any;

            iii)  the process for filing a grievance complaint with the
                  organization;

            iv)   the timeframes within which a grievance/complaint
                  determination must be made;

            v)    the right of an Enrollee to designate a representative to file
                  a grievance/complaint on behalf of the Enrollee;

            vi)   the notice of the right of the member to contact the New York
                  State Department of Health (800 206-8125) with their
                  complaint; and

            vii)  the notice entitled "Managed Care Action Taken" containing the
                  member's fair hearing and aid continuing rights

      c)    If the MCO immediately resolves a verbal complaint to the Enrollee's
            satisfaction, that complaint may be considered resolved without any
            additional written notification to the Enrollee. Such complaints
            must be logged by the MCO and included in the MCO's quarterly HPN
            complaint report submitted to SDOH.

      d)    MCO procedures for accepting complaints shall include:

            i)    toll-free telephone number;

            ii)   designated staff to receive calls;

            iii)  "live" phone coverage at least 40 hours a week during normal
                  business hours;

            iv)   a mechanism to receive after hour calls including either:

                  A)    telephone system available to take calls and a plan to
                        respond to all such calls no later than on the next
                        business day after the call was recorded.

                  Or

                  B)    a mechanism to have available on a twenty-four (24)
                        hour, seven (7) day a week basis designated staff to
                        accept telephone complaints, whenever a delay would
                        significantly increase the risk to an Enrollee's health.

      e)    Determinations of all clinical complaints involving clinical
            decisions shall be made by qualified clinical personnel.

      f)    Upon receipt of a complaint, the MCO shall send a notice to the
            Enrollee specifying what information must be provided to the MCO in
            order for a determination to be made.

IV. NOTICE TO ENROLLEE PROCEDURES

Upon receipt of the following type of complaints; 1) anytime that the MCO denies
access to a referral; 2) denies or reduces benefits or services; 3) determines
that a requested benefit is not covered by the MCO's benefit package, the MCO)
shall send a notice to the Enrollee. The notice shall describe:

      a)    The Enrollee's right to file a complaint regarding any dispute with
            the MCO.

      b)    The information to be provided to the MCO in order for a
            determination to be made.

                                   APPENDIX F
                                 October 1, 2004
                                       F-3

<PAGE>

      c)    The fact that the MCO will not retaliate or take any discriminatory
            action against the Enrollee because he/she filed a complaint or
            appeal.

      d)    The right of the Enrollee to designate a representative to file
            complaints and appeals on his/her behalf.

      e)    The MCO's requirements for accepting written complaints, which can
            be either a letter or MCO supplied form.

      f)    The Enrollee's right to file a verbal complaint when the dispute is
            about referrals or covered benefits. The MCO must list a toll-free
            number which Enrollee may use to file a verbal complaint.

      g)    For verbal complaints, whether the Enrollee is required to sign an
            acknowledgment and description of the complaint prepared by the MCO.
            The acknowledgment must clearly advise the Enrollee that the
            Enrollee may amend the description but must sign and return it in
            order to initiate the complaint.

V. TIMEFRAMES FOR COMPLAINT RESOLUTION BY THE MCO.

Procedures should indicate the following specific timeframes regarding complaint
resolution:

      a)    The MCO has to provide written acknowledgment of the complaint
            including the name, address and telephone number of the individual
            or department handling the complaint within fifteen (15) days of
            receipt of the complaint.

      b)    Complaints shall be resolved whenever a delay would significantly
            increase the risk to an Enrollee's health within forty-eight (48)
            hours after receipt of all necessary information.

      c)    Complaints shall be resolved in the case of requests for referrals
            or determinations concerning benefits covered by the contractual
            benefit package within thirty (30) days after the receipt of all
            necessary information.

      d)    All other complaints shall be resolved within forty-five (45) days
            after the receipt of all necessary information. The MCO shall
            maintain reports of complaints unresolved after forty-five (45) days
            in accordance with Section 18 of this Agreement.

VI. COMPLAINT DETERMINATIONS

Procedures regarding the resolution of Enrollee complaints should include the
following:

      a)    Complaints shall be reviewed by one or more qualified personnel.

                                   APPENDIX F
                                 October 1, 2004
                                       F-4

<PAGE>

      b)    Complaints pertaining to clinical matters shall be reviewed by one
            or more licensed, certified or registered health care professionals
            in addition to whichever non-clinical personnel the MCO designates.

      c)    Determinations by the MCO shall be made in writing to the Enrollee
            or his/her designee and include:

            i)    the detailed reasons for the determination;

            ii)   in cases where the determination has a clinical basis, the
                  clinical rationale for the determination;

            iii)  the procedures for the filing of an appeal of the
                  determination, including a form for the filing of such an
                  appeal;

            iv)   notice of the right of the Enrollee to contact the State
                  Department of Health (800 206-8125) with their complaint; and

            v)    if applicable, the notice entitled "Managed Care Action
                  Taken," containing the Enrollee's fair hearing and aid
                  continuing rights if not provided with the initial action.

      d)    Notices of determinations shall be sent to the Enrollee or the
            Enrollee's designee within three (3) business days after a
            determination is made.

      e)    In cases where delay would significantly increase the risk to an
            Enrollee's health, notice of a determination shall be made by
            telephone directly to the Enrollee or to the Enrollee's designee, or
            when no phone is available some other method of communication, with
            written notice to follow within three (3) business days.

VII. APPEALS

Procedures regarding Enrollee appeals of MCO complaint determinations should
include the following:

      a)    The Enrollee or designee has no less than sixty (60) business days
            after receipt of the notice of the complaint determination to file a
            written appeal. Appeals may be submitted by letter or by form
            provided by the MCO.

      b)    Within fifteen (15) business days of receipt of the appeal, the MCO
            shall provide written acknowledgment of the appeal including the
            name, address and telephone number of the individual designated to
            respond to the appeal. The MCO shall indicate what additional
            information, if any, must be provided for the MCO to render a
            decision.

      c)    Appeals of clinical matter must be decided by personnel qualified to
            review the appeal including licensed, certified or registered health
            care professionals who did not make the initial determination, at
            least one of whom must be a clinical peer reviewer. Clinical peer
            reviewers may be physicians who possess a current and valid
            non-restricted license to practice medicine. A clinical peer
            reviewer also may be a health care professional, who where
            applicable, possesses a current and valid non-restricted license,
            certification or registration, or where no provision for a license,
            certification, or registration exists, is

                                   APPENDIX F
                                 October 1, 2004
                                       F-5

<PAGE>

            credentialed by the national accrediting body appropriate to the
            profession. The clinical peer reviewer must be a physician or other
            health care professional practicing in the same professional
            specialty as the healthcare provider who typically manages the
            medical condition, procedure or treatment under review.

      d)    Appeals of non-clinical matters shall be determined by qualified
            personnel at a higher level than the personnel who made the original
            complaint determination.

      e)    Appeals shall be decided and notification provided to the Enrollee
            no more than:

            i)    two (2) business days after the receipt of all necessary
                  information when a delay would significantly increase the risk
                  to an Enrollee's health;

            ii)   thirty (30) business days after the receipt of all necessary
                  information in all other instances.

      f)    The notice of an appeal determination shall include:

            i)    the detailed reasons for the determination and the clinical
                  rationale for the determination;

            ii)   if applicable, a notice containing fair hearing rights;

            iii)  the notice shall also inform the Enrollee of his/her option to
                  also contact the State Department of Health (800-206- 8125)
                  with his/her complaint;

            iv)   instructions for any further appeal.

VIII. RIGHT TO AN EXTERNAL APPEAL

The MCO shall describe its utilization review policies and procedures including
a notice of the right to an external appeal together with a description of the
external appeal process and the timeframes for external appeal, in the member
handbook. It must be accessible to non-English speaking, visually, and hearing
impaired Enrollees. The handbook shall comply with Section 13 and The Member
Handbook Guidelines (Appendix E) of this Agreement.

IX. RECORDS

The MCO shall maintain a file on each complaint and appeal, if any. The file
shall include:

      a)    date the complaint was filed;

      b)    copy of the complaint, if written;

      c)    date of receipt of and copy of the Enrollee's acknowledgment, if
            any;

      d)    log of complaint determination including the date of the
            determination and the titles of the personnel and credentials of
            clinical personnel who reviewed the complaint;

      e)    date and copy of the Enrollee's appeal.

                                   APPENDIX F
                                 October 1, 2004
                                       F-6

<PAGE>

      f)    determination and date of determination of the appeal;

      g)    the titles, and credentials of clinical staff who reviewed the
            appeal.

In addition, the Contractor shall maintain a list of the following:

      a)    complaints unresolved for greater than 45 days;

      b)    complaints referred for external appeal.

                                   APPENDIX F
                                 October 1, 2004
                                       F-7

<PAGE>

                                   APPENDIX G

                      NYSDOH GUIDELINES FOR THE PROVISION
                         OF EMERGENCY CARE AND SERVICES

                                   APPENDIX G
                                 October 1, 2004
                                       G-1

<PAGE>

       NYSDOH GUIDELINES FOR THE PROVISION OF EMERGENCY CARE AND SERVICES

DEFINITION OF AN "EMERGENCY MEDICAL CONDITION"

      The term "Emergency Medical Condition" means a medical or behavioral
      condition, the onset of which is sudden, that manifests itself by symptoms
      of sufficient severity, including severe pain, that a prudent layperson,
      possessing an average knowledge of medicine and health, could reasonably
      expect the absence of immediate medical attention to result in:

      i.    Placing the health of the person afflicted with such condition in
            serious jeopardy or, in the case of a behavioral condition, placing
            the health of the person or others in serious jeopardy; or

      ii.   serious impairment to such person's bodily functions; or

      iii.  serious dysfunction of any bodily organ or part of such person; or

      iv.   serious disfigurement of such person.

      Emergency Medical Services include health care procedures, treatments or
      services needed to evaluate or stabilize an Emergency Medical Condition
      including psychiatric stabilization and medical detoxification from drugs
      or alcohol.

PROTOCOLS FOR NOTIFICATION/AUTHORIZATION

      Preauthorization for treatment of an Emergency Medical Condition is never
      required.

      In circumstances where notification of arrival in the emergency department
      (ED) is requested by the managed care organization following the
      assessment and stabilization of the Enrollee, the notification process for
      the participating ED should require no more than one (1) phone call (or
      fax), and include a limited amount of standard clinical and demographic
      information.

                                   APPENDIX G
                                 October 1, 2004
                                       G-2

<PAGE>

PROTOCOL FOR ACCEPTABLE TRANSFER BETWEEN FACILITIES

      All relevant COBRA requirements must be met.

      MCOs must provide for an appropriate (as determined by the ED physician)
      transfer method/level with personnel as needed.

      MCOs must contact/arrange for an available, accepting physician and
      patient bed at the receiving institution.

      If a patient is not transferred within eight (8) hours to an appropriate
      inpatient setting, after the decision to admit has been made, then
      admission at the original facility is deemed authorized.

PROTOCOLS FOR DISPOSITION

      If, pursuant to a screening evaluation, ED staff determines that a patient
      requires further services (other than emergency medical services), the MCO
      will have two (2) hours to respond to a call from the ED with the
      appropriate person to discuss the case. If such response is longer than
      two (2) hours, that admission or treatment is deemed "authorized" for
      purposes of payment.

      In the event that the MCO/provider suggests a level of care for a specific
      patient deemed inappropriate by the attending physician in the ED, and no
      agreement as to disposition can be reached, a physician from the plan must
      physically come to the ED and evaluate/take responsibility for this
      patient.

TRIAGE FEES

      For emergency room services that do not meet the definition of Emergency
      Medical Condition, the MCO shall pay the hospital a triage fee of $40.00
      in the absence of a negotiated rate.

      Non-participating EDs cannot be denied payment on the basis of
      non-notification.

                                   APPENDIX G
                                 October 1, 2004
                                       G-3

<PAGE>

                                   APPENDIX H

             New York State Department of Health Guidelines for the
                  Processing of Enrollments and Disenrollments

                                   APPENDIX H
                                 October 1, 2004
                                       H-1

<PAGE>

                                   APPENDIX H
                                 SDOH GUIDELINES
              FOR THE PROCESSING OF ENROLLMENTS AND DISENROLLMENTS

This appendix is intended to provide general guidelines to LDSS and MCOs for the
processing of enrollments and disenrollments. Where an enrollment broker exists,
the enrollment broker may be responsible for some or all of the LDSS
responsibilities. To allow LDSS and MCOs flexibility in developing processes
that will meet the needs of both parties, SDOH may allow modifications to
timeframes and some procedures. Modifications are to be specified in Section G
of this Appendix and must be agreed to by both parties and receive prior
approval from SDOH.

A. ENROLLMENT

SDOH RESPONSIBILITIES:

1.    The SDOH is responsible for monitoring Local District program activities
      and providing technical assistance to the LDSS and MCOs to ensure
      compliance with the State's policies and procedures.

2.    SDOH reviews and approves proposed enrollment materials prior to MCOs
      publishing and disseminating or otherwise using the materials.

LDSS RESPONSIBILITIES:

The LDSS has the primary responsibility for the enrollment process.

1.    Each local district determines Medicaid eligibility. To the extent
      practicable, the LDSS will follow up with Enrollees when the MCO provides
      documentation of any change in status which may affect the Enrollee's
      Medicaid and/or managed care eligibility.

2.    LDSS will provide pre-enrollment information to beneficiaries, consistent
      with Social Services Law, Section 364-j(4)(e)(iv) and train persons
      providing enrollment counseling to beneficiaries.

3.    The LDSS must inform beneficiaries of the availability of MCOs and HIV
      SNPs and the scope of services covered by each.

4.    LDSS will inform beneficiaries of the right to confidential face-to-face
      enrollment counseling and will make confidential face-to-face sessions
      available upon request.

5.    The LDSS shall advise potential Enrollees, in written materials related to
      enrollment, to verify with the medical services providers they prefer, or
      have an existing relationship with that such medical services providers
      participate in the selected managed care provider's network and are
      available to serve the participant.

                                   APPENDIX H
                                 October 1, 2004
                                       H-2

<PAGE>

6.    For enrollments made during face-to-face counseling, if the participant
      has a preference for particular medical services providers, enrollment
      counselors shall verify with the medical services providers that such
      medical services providers whom the participant prefers participate in the
      MCO's network and are available to serve the participant.

7.    The LDSS is responsible for the timely processing of managed care
      enrollment applications, exemptions, and exclusions and ensuring
      attestations are on file for all Enrollees.

8.    The LDSS will determine the status of enrollment applications.
      Applications will be enrolled, pended or denied.

9.    The LDSS will notify the Contractor of plan-assisted enrollment
      applications that are denied.

10.   The LDSS enters individual enrollment form data and transmits that data to
      the State's Prepaid Capitation Plan (PCP) Subsystem. The transfer of
      enrollment information may be accomplished by any of the following:

      i)    LDSS directly enters data into PCP Subsystem; or

      ii)   LDSS or Contractor submits a tape to the State, to be edited and
            entered into PCP Subsystem; or

      iii)  LDSS electronically transfers data, via a dedicated line or Medicaid
            Eligibility Verification System (MEVS) to the PCP Subsystem.

11.   The LDSS is required to send the following notices to Eligible Persons:

      i)    Initial Notification Letter: This letter informs the Eligible
            Persons about the mandatory program and the timeframes for choosing
            a plan. Included with the letter are managed care brochures, an
            enrollment form, and information on their rights and
            responsibilities under this program, including the option for
            HIV/AIDS infected individuals who are categorically exempt from the
            mainstream Medicaid Managed Care program to enroll in an HIV SNP on
            a voluntary basis in districts where HIV SNPs exist. (MANDATORY
            PROGRAM ONLY)

      ii)   Reminder Letter: A letter to all Eligible Persons in a mandatory
            category who have not responded by submitting a completed enrollment
            form within thirty (30) days of being sent or given an enrollment
            packet. (MANDATORY PROGRAM ONLY)

      iii)  Enrollment Confirmation Notice: This notice indicates the Effective
            Date of Enrollment, the name of the MCO and all individuals who are
            being enrolled. This notice should also be used for case additions
            and re-enrollments into the same plan.

      iv)   Notice of Denial of Enrollment: This notice is used when an
            individual has been determined by LDSS to be ineligible for
            enrollment into a Medicaid managed care plan. This notice must
            include fair hearing rights. Note: This notice is not required when
            Medicaid eligibility is being denied (or closed).

                                   APPENDIX H
                                 October 1, 2004
                                       H-3

<PAGE>

      v)    Exemption and Exclusion Request Forms: Exemption forms are provided
            to Eligible Persons upon request if they wish to apply for an
            exemption. Exclusion forms are provided to individuals in New York
            City who self-identify as qualifying for an exclusion. Individuals
            precoded on the system as meeting exemption or exclusion criteria do
            not need to complete an exemption or exclusion request form.

      vi)   Exemption and Exclusion Request Approval or Denial: This notice is
            designed to inform a recipient who applied for an exemption or
            exclusion of the LDSS's disposition of the request, including the
            right to a fair hearing if the request for exemption or exclusion is
            denied.

MCO RESPONSIBILITIES:

1.    In those instances in which the Contractor is marketing to persons already
      in receipt of Medicaid, the Contractor will submit plan enrollments to the
      LDSS, within a maximum of five (5) business days from the day the
      enrollment is received by the Contractor (unless otherwise agreed to by
      SDOH and LDSS).

2.    The Contractor must notify new Enrollees of their Effective Date of
      Enrollment. To the extent practicable, such notification must precede the
      Effective Date of Enrollment. (Section 13 of the Model Contract).

3.    The Contractor must report any changes in status for its enrolled members
      to the LDSS within five (5) business days of such information becoming
      known to the Contractor. This includes, but is not limited to, factors
      that may impact Medicaid eligibility such as address changes, verification
      of pregnancy, incarceration, third party insurance, etc.

4.    The Contractor shall advise potential Enrollees, in written materials
      related to enrollment, to verify with the medical services providers they
      prefer, or have an existing relationship with, that such medical services
      providers participate in the MCO's selected network and are available to
      serve the participant.

5.    The Contractor shall accept all enrollments as ordered by the Office of
      Temporary and Disability Assistance's Office of Administrative Hearings
      due to fair hearing requests or decisions.

B. NEWBORN ENROLLMENTS:

The Contractor agrees to enroll and provide coverage for eligible newborn
children of Enrollees effective from the time of birth.

SDOH Responsibilities:

1.    The SDOH will update WMS with information on the newborn received from
      hospitals, consistent with the requirements of Section 366-g of the Social
      Services Law as amended by Chapter 412 of the Laws of 1999.

                                   APPENDIX H
                                 October 1, 2004
                                       H-4

<PAGE>

2.    Upon notification of the birth by the hospital or birthing center, the
      SDOH will update WMS with the demographic data for the newborn and enroll
      the newborn in the mother's MCO if not already enrolled. The newborn will
      be retroactively enrolled back to the first (1st) day of the month of
      birth. Based on the transaction date of the enrollment of the newborn on
      the PCP subsystem, the newborn will appear on either the next month's
      roster or the subsequent month's roster. On plan rosters for upstate and
      NYC, the "PCP Effective From Date" will indicate the first day of the
      month of birth, as described in 01 OMM/ADM 5 "Automatic Medicaid
      Enrollment for Newborns."

LDSS Responsibilities:

1.    Grant Medicaid eligibility for newborns for one (1) year if born to a
      woman eligible for and receiving MA assistance on the date of birth.
      (SOCIAL SERVICES LAW SECTION 366 (4) (1))

2.    LDSS must add eligible unborns to all WMS cases that include a pregnant
      woman as soon as the pregnancy is medically verified. (NYS DSS
      ADMINISTRATIVE DIRECTIVE 85 ADM-33)

3.    In the event that the LDSS learns of an Enrollee's pregnancy prior to the
      Contractor, the LDSS is to establish MA eligibility and enroll the unborn
      in the Contractor's plan.

4.    The LDSS is responsible for newborn enrollment should it not be
      successfully competed under the "SDOH Responsibilities" process as
      outlined in #2 above.

5.    When a newborn is enrolled in managed care, the LDSS must send an
      Enrollment Confirmation Notice to inform the mother of the Effective Date
      of Enrollment, which is the first (1st) day of the month of birth, and the
      plan in which the newborn is enrolled.

6.    The LDSS may develop a transmittal form to be used for unborn/newborn
      notification between the Contractor and the LDSS.

MCO Responsibilities:

1.    The Contractor must notify the LDSS in writing of any Enrollee that is
      pregnant within thirty (30) days of knowledge of the pregnancy.
      Notifications should be transmitted to the LDSS at least monthly. The
      notifications should contain the pregnant woman's name, Client ID Number
      (CIN), and the expected date of confinement (EDC).

2.    Upon the newborn's birth, the Contractor must send verifications of
      infant's demographic data to the LDSS, within five (5) days after
      knowledge of the birth. The

                                   APPENDIX H
                                 October 1, 2004
                                       H-5

<PAGE>

      demographic data must include: the mother's name and CIN, the newborn's
      name and CIN (if newborn has a CIN), sex and the date of birth.

3.    In districts that use an Enrollment Broker, the Contractor shall not
      submit electronic enrollments of newborns to the Enrollment Broker, as
      this will interfere with the retroactive enrollment of the newborn back to
      the first (1st) day of the month of birth. For newborns whose mothers are
      not enrolled in the Contractor's plan and who were not pre-enrolled into
      the plan as an unborn, the Contractor may submit an electronic enrollment
      of the newborn to the Enrollment Broker. In such cases, the Effective Date
      of Enrollment will be prospective.

4.    In voluntary counties, the Contractor will accept applications for unborns
      if that is the mother's intent, even if the mother is not and/or will not
      be enrolled in the Contractor's plan. In all Counties when a mother is
      ineligible for enrollment or chooses not to enroll, the Contractor will
      accept applications for pre-enrollment of unborns who are eligible.

5.    The Contractor is responsible for provision of services to the newborn and
      payment of the hospital or birthing center bill, if the mother is an
      Enrollee at the time of the newborn's birth, even if the newborn is not
      yet on the Roster.

6.    The Contractor will reimburse the hospital or birthing center at the
      Medicaid rate (or at another rate if contractually agreed to between the
      Contractor and the hospital or birthing center) for this episode of care.
      Hospitals and birthing centers have been advised by SDOH to expeditiously
      bill MCOs to allow MCOs to arrange for care for the Enrollees. However,
      the Contractor may not deny the inpatient hospital or birthing center
      costs if billing/notification is not timely except as otherwise provided
      by contractual agreement by the Contractor and hospital or birthing
      center.

7.    Within fourteen (14) days of the date on which the Contractor becomes
      aware of the birth, the Contractor will issue a letter informing parent(s)
      about the newborn's enrollment and how to access care or a member
      identification card.

8.    In those cases in which the Contractor is aware of the pregnancy, the
      Contractor will ensure that enrolled pregnant women select a PCP for their
      infants prior to birth.

9.    The Contractor will ensure that the newborn is linked with a PCP prior to
      discharge from the hospital or birthing center, in those instances in
      which the Contractor has received appropriate notification of birth prior
      to discharge.

C. AUTO-ASSIGNMENT PROCESS (MANDATORY PROGRAM ONLY):

This section only applies to a LDSS where CMS has given approval and the LDSS
has begun mandatory enrollment. The details of the auto-assignment process are
contained in Section 12 of the State's Operational Protocol.

                                   APPENDIX H
                                 October 1, 2004
                                       H-6

<PAGE>

SDOH RESPONSIBILITIES:

1.    SDOH will provide information to LDSS on a daily basis of those
      individuals who have been added to the tickler file through the Potential
      Auto-Assign List.

2.    SDOH, LDSS or Enrollment Broker will assign eligible individuals not
      pre-coded in WMS as exempt or excluded, who have not chosen an MCO in the
      required time period to an MCO using an algorithm as specified in State
      Law SSL Section 364-j(4)(d).

3.    SDOH will ensure the auto-assignment process automatically updates the PCP
      Subsystem, and will notify the MCO of auto-assigned individuals
      electronically.

4.    SDOH will notify the LDSS electronically on a daily basis of those
      individuals for whom the State has selected a health plan through the
      Automated PCP Update Report. Note: This will not apply in Local Districts
      that utilize an enrollment broker.

LDSS RESPONSIBILITIES:

1.    The LDSS is responsible for tracking an individual's choice period.

2.    The LDSS will use the information contained in the Potential Auto-Assign
      List for education and outreach purposes.

3.    The LDSS will send at least one reminder notice to individuals who fail to
      return the enrollment application within thirty (30) days. The LDSS may
      employ other methods during the choice period to encourage individuals to
      choose an MCO prior to auto-assignment.

4.    The LDSS is responsible for providing notification to individuals
      regarding their enrollment status as specified in Section A of this
      Appendix.

MCO RESPONSIBILITIES:

1)    The Contractor is also responsible for providing notification to
      individuals regarding their enrollment status as specified in Section A of
      this Appendix.

D. ROSTER RECONCILIATION:

All enrollments are effective the first of the month.

SDOH Responsibilities:

1)    The SDOH maintains both the PCP subsystem enrollment files and the WMS
      eligibility files, using data input by the LDSS. SDOH uses data contained
      in both these files to generate the Roster.

                                   APPENDIX H
                                 October 1, 2004
                                       H-7

<PAGE>

2)    SDOH shall send each MCO and LDSS monthly (according to a schedule
      established by SDOH), a complete list of all Enrollees for which the
      Contractor is expected to assume medical risk beginning on the 1st of the
      following month (First Monthly Roster). Notification to MCOs and LDSS will
      be accomplished via paper transmission, magnetic media, or the HPN.

3)    SDOH shall send each MCO and LDSS monthly, at the time of the first
      monthly roster production, a Disenrollment Report listing those Enrollees
      from the previous month's roster who were disenrolled, transferred to
      another MCO, or whose enrollments were deleted from the file Notification
      to the MCOs and LDSSs will be accomplished via paper transmission,
      magnetic media, or the HPN.

4)    The SDOH shall also forward an error report as necessary to each MCO and
      LDSS.

5)    On the first (1st) weekend after the first (1st) day of the month
      following the generation of the first (1st) Roster, SDOH shall send MCOs
      and LDSS a second Roster which contains any additional Enrollees that the
      LDSS has added for enrollment for the current month. The SDOH will also
      include any additions to the error report that have occurred since the
      initial error report was generated.

LDSS RESPONSIBILITIES:

1)    LDSS must notify the Contractor electronically or in writing of changes in
      the First Roster and error report, no later than the end of the month.
      (Note: To the extent practicable the date specified must allow for timely
      notice to Enrollees regarding their enrollment status. MCOs and the LDSS
      may develop protocols for the purpose of resolving Roster discrepancies
      that remain unresolved beyond the end of the month. These protocols should
      be contained in Section G of this Appendix.)

2)    Enrollment and eligibility issues are reconciled by the LDSS to the extent
      possible, through manual adjustments to the PC ' subsystem enrollment and
      WMS eligibility files, if appropriate.

MCO RESPONSIBILITIES:

1)    The Contractor is at risk for providing Benefit Package services for those
      Enrollees listed on the 1st and 2" rosters for the month in which the 2nd
      Roster is generated. Contractor is not at risk for providing services to
      Enrollees who appear on the monthly disenrollment report.

2)    The Contractor must submit claims to the State's Fiscal Agent for all
      Eligible Persons that are on the 1st and 2nd Rosters (see Appendix H, page
      7), adjusted to add Eligible Persons enrolled by the LDSS after Roster
      production and to remove individuals disenrolled by LDSS after Roster
      production (as notified to the Contractor). In the cases of retroactive
      disenrollments, the Contractor is responsible for submitting an adjustment
      to void any previously pa 1 premiums for the period of retroactive
      disenrollment, where the Contractor was not at risk for the provision of
      Benefit

                                   APPENDIX H
                                 October 1, 2004
                                       H-8

<PAGE>

      Package services. Payment of subcapitation does not constitute "provision
      of Benefit Package services."

E. DISENROLLMENT:

LDSS RESPONSIBILITIES:

      1.    The LDSS will accept requests for disenrollment directly from
            Enrollees and may not require Enrollees to approach the MCO for a
            disenrollment form. Where an LDSS is authorized to mandate
            enrollment, all requests for disenrollment must be directed to the
            LDSS or the enrolment broker. LDSSs and the enrollment broker must
            utilize the State-approved Disenrollment forms.

      2.    Enrollees may initiate a request for an expedited disenrollment to
            the LDSS. The LDSS will expedite the disenrollment process in those
            cases where an Enrollee's request for disenrollment involves an
            urgent medical need, a complaint of non-consensual enrollment or,
            in New York City and other local districts where homeless
            individuals are exempt, homeless individuals in the shelter system.
            If approved, the LDSS will manually process the disenrollment
            through the PCP Subsystem.

      3.    The LDSS will process routine disenrollment requests to take effect
            on the first (1st) day of the following month if the request is made
            BEFORE the fifteenth (15th) day of the month. In no event shall the
            Effective Date of Disenrollment be later than the first (1st) day of
            the second month after the month in which an Enrollee requests a
            disenrollment.

      4.    The LDSS will disenroll Enrollees automatically upon death or loss
            of Medicaid eligibility. All such disenrollments will be effective
            at the end of the month in which the death or loss of eligibility
            occurs or at the end of the last month of guaranteed eligibility,
            where applicable.

      5.    In districts where the LDSS has the authority to operate a mandatory
            program, and in voluntary counties that enforce lock-in, the LDSS
            will disenroll Enrollees who request disenrollment upon
            determination that they meet good cause requirements as specified in
            Section 7.3 and 8.7 of this Agreement. The LDSS will provide
            Enrollees with notice of their right to request a fair hearing if
            their disenrollment request is denied. This notice must outline the
            reason(s) for the denial. I

      6.    The LDSS will promptly disenroll an Enrollee whose managed care
            eligibility or health status changes such that he she is deemed by
            the LDSS to meet the exclusion criteria. The LDSS will provide
            Enrollees with a notice of their right to request a fair hearing.

                                   APPENDIX H
                                 October 1, 2004
                                       H-9

<PAGE>

      7.    In instances where an Enrollee requests disenrollment due to
            exclusion, the LDSS must notify the Enrollee of the approval or
            denial of exclusion/disenrollment status, including fair hearing
            rights if disenrollment is denied.

      8.    The LDSS agrees that retroactive disenrollments are to be used only
            when absolutely necessary. Circumstances warranting a retroactive
            disenrollment are rare and include when an individual is enrolled or
            autoassigned while meeting exclusion criteria or when an Enrollee
            enters or resides in a residential institution under circumstances
            which render the individual excluded from managed care; is
            incarcerated; is an SSI infant less than six (6) months of age; or
            dies - as long as the Contractor was not at risk for provision of
            Benefit Package services for any portion of the retroactive period.
            Payment of subcapitation does not constitute "provision of Benefit
            Package services." The LDSS must notify the Contractor of the
            retroactive disenrollment prior to the action. The LDSS must find
            out if the Contractor has made payments to providers on behalf of
            the Enrollee prior to disenrollment. After this information is
            obtained, the LDSS and Contractor will agree on a retroactive
            disenrollment or prospective disenrollment date.

            In all cases of retroactive disenrollment, including disenrollments
            effective the first day of the current month, the local district
            must notice the Contractor at the time of disenrollment, of the
            Contractor's responsibility to submit to the SDOH's Fiscal Agent
            voided premium claims for any full months of retroactive
            disenrollment where the contractor was not at risk for the provision
            of Benefit Package services during the month. However, failure by
            the LDSS to so notify the Contractor does not affect the right of
            the SDOH to recover the premium payment as authorized by Section 3.6
            of this Agreement.

                                   APPENDIX H
                                 October 1, 2004
                                      H-10

<PAGE>

      9.    Generally the effective dates of disenrollment are prospective.
            Effective dates for other than routine disenrollments are described
            below:

REASON FOR DISENROLLMENT                     EFFECTIVE DATE OF DISENROLLMENT

-   Infants weighing less than 1200         -   First Day of the month of
    grams at birth and other infants            birth or the month of onset
    under six (6) months of age who             of disability, whichever is
    meet the criteria for the SSI or            later
    SSI related category

-    Death of Enrollee                      -   First day of the month after
                                                death

-    Incarceration                          -   First day of the month after
                                                incarceration

-    Enrollee entered or stayed in a        -   First day of the month following
     residential institution under              entry or first day of the month
     circumstances which rendered the           following classification of the
     individual excluded from managed           stay as permanent, subsequent to
     care, including when an Enrollee           entry(1)
     is admitted to a hospital that
     1) is certified by Medicare as a
     long-term care hospital and 2)
     has an average length of stay
     for all patients greater than
     ninety-five (95) days as
     reported in the Statewide
     Planning and Research Cooperative
     System (SPARCS) Annual Report
     2002.

-    Individual enrolled or                 -   Effective Date of Enrollment in
     autoassigned while meeting                 the Contractor's Plan.
     exclusion criteria

Move by Enrollee

     -   (Non-NYC)-Enrollee moved               -    First day of the month
         outside of the Service                      after the update of the
         Area of the contract                        system with the new
                                                     address(2)

     -   (NYC)-Enrollee moved outside           -    First day of month after
         of New York City                            the update of the system
                                                     with the new address(3)

            (1) Local districts shall make adjustments as necessary to allow a
            residential institution to be reimbursed by SDOH's Fiscal Agent for
            services provided by the residential institution if such stay is
            under circumstances which render the Enrollee excluded from managed
            care. However in such instances, if the Contractor was at risk for
            providing Benefit Package services to the Enrollee for a portion of
            the month, the Contractor is entitled to keep the capitation payment
            for the month.

            (2) In counties outside of New York City, LDSSs should work together
            to ensure continuity of care through the Contractor if the
            Contractor's service area includes the county to which the Enrollee
            has moved and the Enrollee, with continuous eligibility, wishes to
            stay enrolled in the Contractor's plan.

                                   APPENDIX H
                                 October 1, 2004
                                      H-11

<PAGE>

            (3) In New York City, Enrollees, not in guaranteed status, who move
            out of the Contractor's Service Area but not outside, of the City of
            New York (e.g., move from one borough to another), will not be
            involuntarily disenrolled, but must request a disenrollment or
            transfer. These disenrollments will be performed on a routine basis
            unless there is an urgent medical need to expedite the
            disenrollment.

      10.   The LDSS is responsible for informing Enrollees of their right to
            change MCOs including any applicable lock-in restrictions. For those
            LDSSs that have implemented a mandatory enrollment program, families
            or members of a case wishing to change MCOs will be required to do
            so as a unit, unless the LDSS determines a "good cause" reason to
            waive this requirement as specified in Section 6.6 (c) (i) of this
            Agreement.

      11.   The LDSS will render a decision within thirty (30) days of the
            receipt of a fully documented request for disenrollment, except for
            Contractor-initiated disenrollments where the LDSS decision must be
            made within fifteen (15) days as specified in Section 8.8 (g) of
            this Agreement.

      12.   The LDSS is responsible for sending the following notices to
            Enrollees regarding their disenrollment status. Where practicable,
            the process will allow for timely notification to Enrollees unless
            there is "good cause" to disenroll more expeditiously.

            a)    Notice of Disenrollment: These notices will advise the
                  Enrollee of the LDSS's determination regarding an
                  Enrollee-initiated, LDSS-initiated or Contractor-initiated
                  disenrollment and will include the Effective Date of
                  Disenrollment. In cases where the Enrollee is being
                  involuntarily disenrolled, the notice must contain fair
                  hearing rights.

            b)    When the LDSS denies any Enrollee's request for disenrollment
                  pursuant to Section 8 of the contract, the LDSS must inform
                  the Enrollee in writing explaining the reason for the denial,
                  stating the facts upon which the denial is based, citing the
                  statutory and regulatory authority and advising the Enrollee
                  of his/her right to a fair hearing pursuant to 18NYCRR Part
                  358.

            c)    End of Lock-In Notice: Where Lock-In provisions are enforced,
                  Enrollees must be notified sixty (60) days before the end of
                  their Lock-In Period.

            d)    Notice of Change to "Guarantee Coverage": This notice will
                  advise the Enrollee that his or her Medicaid coverage is
                  ending and how this affects his or her enrollment in Medicaid
                  managed care. This notice contains pertinent information
                  regarding "guaranteed eligibility" benefits and dates of
                  coverage. If an Enrollee is not eligible for guarantee, this
                  notice is not necessary.

                                   APPENDIX H
                                 October 1, 2004
                                      H-12

<PAGE>

      13.   The LDSS may require that an individual that has been disenrolled at
            the request of the Contractor be returned to the Medicaid
            fee-for-service program.

      14.   In those instances where the LDSS approves the Contractor's request
            to disenroll an Enrollee, and the Enrollee requests a fair hearing,
            the Contractor will continue to keep the Enrollee in the plan until
            the disposition of the fair hearing, when Aid to Continue is ordered
            by OAH.

      15.   The LDSS will review each Contractor requested disenrollment in
            accordance with the provisions of Section 8.8 of this Agreement.
            Where applicable, the LDSS may consult with local mental health and
            substance abuse authorities in the district when making the
            determination to approve or disapprove the request.

      16.   The LDSS shall establish procedures whereby the Contractor refers
            cases which are appropriate for an LDSS-initiated disenrollment and
            submits supporting documentation to the LDSS. I

      17.   After the LDSS receives and, if appropriate, approves the request
            for disenrollment either from the Enrollee or the Contractor, the
            LDSS will update the PCP subsystem file with an end date. MEVS and
            the Fiscal Agent are then updated to reflect the Enrollee's return
            to fee-for-service processing. The Enrollee is removed from the
            Contractor's Roster.

      MCO Responsibilities:

      1.    In those instances where the Contractor directly receives
            disenrollment forms, the Contractor will forward these
            disenrollments to the LDSS for processing within five (5) business
            days (or according to Section F of this Appendix). During pulldown
            week, these forms may be faxed to the LDSS with the hard copy to
            follow.

      2.    The Contractor must accept and transmit all requests for voluntary
            disenrollments from its Enrollees to the LDSS, and shall not impose
            any barriers to disenrollment requests. The Contractor may require
            that a disenrollment request be in writing, contain the signature of
            the Enrollee and state the Enrollee's correct MCO or Medicaid
            identification number.

      3.    Following LDSS procedures, the Contactor will refer cases which are
            appropriate for an LDSS-initiated disenrollment and will submit
            supporting documentation to the LDSS. This includes, but is not
            limited to, changes in status for its enrolled members that may
            impact eligibility for enrollment in an MCO such as address changes,
            incarceration, death, exclusion from managed care, etc.

      4.    With respect to Contractor-initiated disenrollments:

            a)    The Contractor may initiate an involuntary disenrollment if
                  the Enrollee engages in conduct or behavior that seriously
                  impairs the Contractor's ability

                                   APPENDIX H
                                 October 1, 2004
                                      H-13

<PAGE>

                  to furnish services to either the Enrollee or other
                  Enrollee's, provided that the Contractor has made and
                  documented reasonable efforts to resolve the problems
                  presented by the Enrollee.

            b)    The Contractor may not request disenrollment because of an
                  adverse change in the Enrollee's health status, or because of
                  the Enrollee's utilization of medical services, diminished
                  mental capacity, or uncooperative or disruptive behavior
                  resulting from the Enrollee's special needs (except where
                  continued enrollment in the Contractor's plan seriously
                  impairs the Contractor's ability to furnish services to either
                  the Enrollee or other Enrollees).

            c)    The Contractor must make a reasonable effort to identify for
                  the Enrollee, both verbally and in writing, those actions of
                  the Enrollee that have interfered with the effective provision
                  of covered services as well as explain what actions or
                  procedures are acceptable.

            d)    The Contractor shall give prior verbal and written notice to
                  the Enrollee, with a copy to the LDSS, of its intent to
                  request disenrollment. The written notice shall advise the
                  Enrollee that the request has been forwarded to the LDSS for
                  review and approval. The written notice must include the
                  mailing address and telephone number of the LDSS.

            e)    The Contractor shall keep the LDSS informed of decisions
                  related to all complaints filed by an Enrollee as a result
                  of, or subsequent to, the notice of intent to disenroll.

5.    The Contractor will not consider an Enrollee disenrolled without
      confirmation from the LDSS or the Roster (as described in Section D of
      this Appendix).

F. EXPEDITED DISENROLLMENTS

Enrollees may request an expedited disenrollment if they have an urgent medical
need to disenroll, if they were non-consensually enrolled in a managed care
plan, or, if they are homeless and residing in the shelter system in New York
City or other local districts where homeless individuals are exempt. Individuals
who request to be disenrolled from managed care based on their documented HIV,
ESRD, or SPMI/SED status are categorically eligible for an expedited
disenrollment on the basis of urgent medical need.

LDSS RESPONSIBILITIES:

1.    The LDSS, to the extent possible, will process an expedited disenrollment
      within two business days of its determination that an expedited
      disenrollment is warranted. A disenrollment notice must be sent to the
      Enrollee outlining approval of the disenrollment request, including the
      Effective Date of Disenrollment.

                                   APPENDIX H
                                 October 1, 2004
                                      H-14

<PAGE>

2.    The Effective Date of Disenrollments resulting from expedited processing
      are as follows:

REASON FOR DISENROLLMENT               EFFECTIVE DATE OF DISENROLLMENT
-------------------------------        -----------------------------------------
Urgent medical need                    -  First day of the next month after
                                          determination except where medical
                                          need requires an earlier disenrollment
Non-consensual enrollment              -  Retroactive to the first day of the
                                          month of enrollment

Homeless individuals residing in       -  Retroactive to the first day of the
the shelter system in NYC or in           month of the request
other districts where homeless
individuals are exempt

G. LDSS AND PLAN SPECIFIC ADDENDA TO APPENDIX H.

LDSS Name SULLIVAN COUNTY DEPT. OF FAM. SVCS

MCO Name  WELLCARE OF NEW YORK, INC.

                                   APPENDIX H
                                 October 1, 2004
                                      H-15

<PAGE>

                                   APPENDIX I

                       NEW YORK STATE DEPARTMENT OF HEALTH
                     GUIDELINES FOR USE OF MEDICAL RESIDENTS

                                   APPENDIX I
                                 October 1, 2004
                                       I-1

<PAGE>

                                   APPENDIX I

                                MEDICAL RESIDENTS

(a)   Medical Residents as Primary Care Providers.  MCOs may utilize medical
      residents as participants (but not designated as 'primary care providers')
      in the care of Enrollees as long as all of the following conditions are
      met:

      1)    Residents are a part of patient care teams headed by fully licensed
            and MCO credentialed attending physician's serving patients in one
            or more training sites in an "up weighted" or "designated priority"
            residency program. Residents in a training program which was
            disapproved as a designated priority program solely due to the
            outcome measurement requirement for graduates may be eligible to
            participate in such patient care teams.

      2)    Only the attending physicians and nurse practitioners on the
            training team, not residents, may be credentialed to the MCO and may
            be empanelled with Enrollees. Enrollees must be assigned an
            attending physician or certified nurse practitioner to act as their
            PCP, though residents on the team may perform all or many of the
            visits to the Enrollee as long as the majority of these visits are
            under the direct supervision of the Enrollee's designated PCP.
            Enrollees have the right to request care by their PCP in addition or
            instead of being seen by a resident.

      3)    Residents may work with attending physicians and certified nurse
            practitioners to provide continuity of care to patients under the
            supervision of the patient's PCP. Patients must be made aware of the
            resident/attending relationship and be informed of their rights to
            be cared for directly by their PCP.

      4)    Residents eligible to be involved in a continuity relationship with
            patients must be available at least 20% of the total training time
            in the continuity of care setting and no less than 10% of training
            time in any training year must be in the continuity of care setting
            and no fewer than nine (9) months a year must be spent in the
            continuity of care setting.

      5)    Residents meeting these criteria provide increased capacity for
            enrollment to their team according to the following formula:

                 PGY-1   300 per FTE
                 PGY-2   750 per FTE
                 PGY-3   1125 per FTE
                 PGY-4   1500 per FTE

            Only hours spent routinely scheduled for patient care in the
            continuity of care training site may count as providing capacity and
            are based on 1.0 FTE=40 hours.

                                   APPENDIX I
                                 October 1, 2004
                                       I-2

<PAGE>

      6)    In order for a resident to provide continuity of care to an
            Enrollee, both the resident and the attending PCP must have regular
            hours in the continuity site and must be scheduled to be in the site
            together the majority of the time.

      7)    A preceptor/attending is required to be present a minimum of sixteen
            (16) hours of combined precepting and direct patient care in the
            primary care setting to be counted as a team supervising PCP and
            accept an increased number of Enrollees based upon the residents
            working on his/her team. Time spent in patient care activities at
            other clinical sites or in other activities off-site is not counted
            towards this requirement.

      8)    A sixteen (16) hour per week attending may have no more than four
            (4) residents on their team. Attendings spending twenty-four (24)
            hours per week in patient care/supervisory activity at the
            continuity site could have six (6) residents per team. Attendings
            spending thirty-two (32) hours per week could have eight (8)
            residents on their team. Two (2) or more attendings may join
            together to form a larger team as long as the ratio of attending to
            residents does not exceed 1:4 and all attendings comply with the
            sixteen (16) hour minimum.

      9)    Specialty consults must be performed or directly supervised by a MCO
            credentialed specialist. The specialist may be assisted by a
            resident or fellow.

      10)   Responsibility for the care of the Enrollee remains with the
            attending physician. All attending/resident teams must provide
            adequate continuity of care, twenty-four (24) hour a day, seven (7)
            day a week coverage, and appointment and availability access.

      11)   Residents who do not qualify to act as continuity providers as part
            of an attending/resident team may still participate in the episodic
            care of Enrollees as long as that care is under the supervision of
            an attending physician credentialed to a MCO. Such residents would
            not add to the capacity of that attending to empanel Enrolled,
            however.

      12)   Certified nurse practitioners and registered physician's assistants
            may not act as attending preceptors for resident physicians.

(B) MEDICAL RESIDENTS AS SPECIALTY CARE PROVIDERS

      (1)   Residents may participate in the specialty care of Medicaid managed
            care patients in all settings supervised by fully licensed and
            MCO/PHSP credentialed specialty attending physicians.

      (2)   Only the attending physicians, not residents or fellows, may be
            credentialed by the MCO. Each attending must be credentialed by each

                                   APPENDIX I
                                 October 1, 2004
                                       I-3

<PAGE>

            MCO with which they will participate. Residents may perform all or
            many of the clinical services for the Enrollee as long as these
            clinical services are under the supervision of an appropriately
            credentialed specialty physician. Even when residents are
            credentialed by their program in particular procedures, certifying
            their competence to perform and teach those procedures, the overall
            care of each Enrollee remains the responsibility of the supervising
            MCO-credentialed attending.

      (3)   It is understood that many Enrollees will identify a resident as
            their specialty provider but the responsibility for all clinical
            decision-making remains with the attending physician of record.

      (4)   Enrollees must be given the name of the responsible attending
            physician in writing and be told how they may contact their
            attending physician or covering physician, if needed. This allows
            Enrollees to assist in the communication between their primary care
            provider and specialty attending and enables them to reach the
            specialty attending if an emergency arises in the course of their
            care. Enrollees must be made aware of the resident/attending
            relationship and must have a right to be cared for directly by the
            responsible attending physician, if requested.

      (5)   Enrollees requiring ongoing specialty care must be cared for in a
            continuity of care setting. This requires the ability to make
            follow-up appointments with a particular resident/attending
            physician, or if that provider team is not available, with a member
            of the provider's coverage group in order to insure ongoing
            responsibility for the patient by his/her MCO credentialed
            specialist. The responsible specialist and his/her specialty
            coverage group must be identifiable to the patient as well as to the
            referring primary care provider.

      (6)   Attending specialists must be available for emergency consultation
            and care during non-clinic hours. Emergency coverage may be provided
            by residents under adequate supervision. The attending or a member
            of the attending's coverage group must be available for telephone
            and/or in-person consultation when necessary.

      (7)   All training programs participating in Medicaid managed care must be
            accredited by the appropriate academic accrediting agency.

      (8)   All sites in which residents train must produce legible (preferably
            typewritten) consultation reports. Reports must be transmitted such
            they are received in a time frame consistent with the clinical
            condition of the patient, the urgency of the problem and the need
            for follow-up by the primary care physician. At a minimum, reports
            should be transmitted so that they are received no later than two
            (2) weeks from the date of the specialty visit.

                                   APPENDIX I
                                 October 1, 2004
                                       I-4

<PAGE>

      (9)   Written reports are required at the time of initial consultation and
            again with the receipt of all major significant diagnostic
            information or changes in therapy. In addition, specialists must
            promptly report to the referring primary care physician any
            significant findings or urgent changes in therapy which result from
            the specialty consultation.

All training sites must deliver the same standard of care to all patients
irrespective of payor. Training sites must integrate the care of Medicaid,
uninsured and private patients in the same settings.

                                   APPENDIX I
                                 October 1, 2004
                                       I-5
<PAGE>

                                   APPENDIX J

           NEW YORK STATE DEPARTMENT OF HEALTH GUIDELINES OF FEDERAL
                         AMERICANS WITH DISABILITIES ACT

                                   APPENDIX J
                                 October 1, 2004
                                       J-1

<PAGE>

                     GUIDELINES FOR MEDICAID MCO COMPLIANCE
                 WITH THE AMERICANS WITH DISABILITIES ACT (ADA)

I. OBJECTIVES

Title II of the Americans With Disabilities Act (ADA) and Section 504 of the
Rehabilitation Act of 1973 (Section 504) provides that no qualified individual
with a disability shall, by reason of such disability, be excluded from
participation in or denied access to the benefits of services, programs or
activities of a public entity, or be subject to discrimination by such an
entity. Public entities include State and local government and ADA and Section
504 requirements extend to all programs and services provided by State and local
government. Since Medicaid is a government program, health services provided
through Medicaid Managed Care must be accessible to all who qualify for the
program.

MCO responsibilities for compliance with the ADA are imposed under Title II and
Section 504 when, as a contractor in a Medicaid program, a plan is providing a
government service. If an individual provider under contract with the MCO is not
accessible it is the responsibility of the MCO to make arrangements to assure
that alternative services are provided. The MCO may determine it is expedient to
make arrangements with other providers, or to describe reasonable alternative
means and methods to make these services accessible through its existing
contractors. The goals of compliance with ADA Title II requirements are to offer
a level of services that allows people with disabilities access to the program
in its entirety, and the ability to achieve the same health care results as any
program participant.

MCO responsibilities for compliance with the ADA are also imposed under Title
III when the MCO functions as a public accommodation providing services to
individuals (e.g. program areas and sites such as marketing, education, member
services, orientation, complaints and appeals). The goals of compliance with ADA
Title III requirements are to offer a level of services that allows people with
disabilities full and equal enjoyment of the goods, services, facilities or
accommodations that the entity provides for its customers or clients. New and
altered areas and facilities must be as accessible as possible. Whenever MCOs
engage in new construction or renovation, compliance is also required with
accessible design and construction standards promulgated pursuant to the ADA as
well as State and local laws. Title III also requires that public accommodations
undertake "readily achievable barrier removal" in existing facilities where
architectural and communications barriers can be removed easily and without much
difficulty or expense.

The state uses Plan Qualification Standards to qualify MCOs for participation in
the Medicaid Managed Care Program. Pursuant to the state's responsibility to
assure program access to all recipients, the Plan Qualification Standards
require each MCO to submit an ADA Compliance Plan that describes in detail how
the MCO will make services, programs and activities readily accessible and
useable by

                                   APPENDIX J
                                 October 1, 2004
                                       J-2

<PAGE>

individuals with disabilities. In the event that certain program sites are not
readily accessible, the MCO must describe reasonable alternative methods for
making the services or activities accessible and usable.

The objectives of these guidelines are threefold:

      -     to ensure that MCOs take appropriate steps to measure access and
            assure program accessibility for persons with disabilities;

      -     to provide a framework for managed care organizations (MCOs) as they
            develop a plan to assure compliance with the Americans with
            Disabilities Act (ADA); and

      -     to provide standards for the review of MCO Compliance Plans.

These guidelines include a general standard followed by a discussion of specific
considerations and suggestions of methods for assuring compliance. Please be
advised that, although these guidelines and any subsequent reviews by State and
local governments can give the contractor guidance, it is ultimately the
contractor's obligation to ensure that it complies with its contractual
obligations, as well as with the requirements of the ADA, Section 504, and other
federal, state and local laws. Other federal, state and local statutes and
regulations also prohibit discrimination on the basis of disability and may
impose requirements in addition to those established under ADA. For example,
while the ADA covers those impairments that "substantially" limit one or more of
the major life activities of an individual, New York City Human Rights Law
deletes the modifier "substantially".

II. DEFINITIONS

A.    "Auxiliary aids and services" may include qualified interpreters, note
      takers, computer-aided transcription services, written materials,
      telephone handset amplifiers, assistive listening systems, telephones
      compatible with hearing aids, closed caption decoders, open and closed
      captioning, telecommunications devices for enrollees who are deaf or hard
      of hearing (TTY/TDD), video test displays, and other effective methods of
      making aurally delivered materials available to individuals with hearing
      impairments; qualified readers, taped texts, audio recordings, Brailled
      materials, large print materials, or other effective methods of making
      visually delivered materials available to individuals with visual
      impairments.

B.    "Disability" means a mental or physical impairment that substantially
      limits one or more of the major life activities of an individual; a record
      of such impairment; or being regarded as having such an
      impairment.

                                   APPENDIX J
                                October 1, 2004
                                       J-3

<PAGE>

III. SCOPE OF MCO COMPLIANCE PLAN

      The MCO Compliance Plan must address accessibility to services at the
      MCO's program sites, including both participating provider sites and MCO
      facilities intended for use by enrollee.

IV. PROGRAM ACCESSIBILITY

Public programs and services, when viewed in their entirety, must be readily
accessible to and useable by individuals with disabilities. This standard
includes physical access, non-discrimination in policies and procedures and
communication. Communications with individuals with disabilities are required to
be as effective as communications with others. The MCO Compliance Plan must
include a detailed description of how MCO services, programs and activities are
readily accessible and usable by individuals with disabilities. In the event
that full physical accessibility is not readily available for people with
disabilities, the MCO Compliance Plan will describe the steps or actions the MCO
will take to assure accessibility to services equivalent to those offered at the
inaccessible facilities.

IV. PROGRAM ACCESSIBILITY

A.    PRE-ENROLLMENT MARKETING AND EDUCATION

STANDARD FOR COMPLIANCE:

Marketing staff, activities and materials will be made available to persons with
disabilities. Marketing materials will be made available in alternative formats
(such as Braille, large print, audio tapes) so that they are readily usable by
people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE

1.    Activities held in physically accessible location, or staff at activities
      available to meet with person in an accessible location as necessary

2.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

3.    Staff training which includes training and information regarding
      attitudinal barriers related to disability

4.    Activities and fairs that include sign language interpreters or the
      distribution of a written summary of the marketing script used by plan
      marketing representatives

5.    Enrollee health promotion material/activities targeted specifically to
      persons with disabilities (e.g. secondary infection prevention,

                                   APPENDIX J
                                 October 1, 2004
                                       J-4

<PAGE>

      decubitus prevention, special exercise programs, etc.)

6.    Policy statement that marketing representatives will offer to read or
      summarize to blind or vision impaired individuals any written material
      that is typically distributed to all enrollees

7.    Staff/resources available to assist individuals with cognitive impairments
      in understanding materials

COMPLIANCE PLAN SUBMISSION

1.    A description of methods to ensure that the MCO's marketing presentations
      (materials and communications) are accessible to persons with auditory,
      visual and cognitive impairments

2.    A description of the MCO's policies and procedures, including marketing
      training, to ensure that marketing representatives neither screen health
      status nor ask questions about health status or prior health care services

IV. PROGRAM ACCESSIBILITY

B.    MEMBER SERVICES DEPARTMENT

Member services functions include the provision to enrollees of information
necessary to make informed choices about treatment options, to effectively
utilize the health care resources, to assist enrollees in making appointments,
and to field questions and complaints, to assist enrollees with the complaint
process.

B1.   ACCESSIBILITY

STANDARD FOR COMPLIANCE:

Member Services sites and functions will be made accessible to, and usable by,
people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE (include, but are not limited to those
identified below)

1.    Exterior routes of travel, at least 36" wide, from parking areas or public
      transportation stops into the MCO's facility

2.    If parking is provided, spaces reserved for people with disabilities,
      pedestrian ramps at sidewalks, and dropoffs

3.    Routes of travel into the facility are stable, slip-resistant, with all
      steps > 1/2" ramped, doorways with minimum 32" opening

4.    Interior halls and passageways providing a clear and unobstructed path or
      travel at least 36" wide to bathrooms and other rooms commonly used by
      enrollees

5.    Waiting rooms, restrooms, and other rooms used by enrollees are accessible
      to people with disabilities

6.    Sign language interpreters and other auxiliary aids and services provided
      in appropriate circumstances

                                   APPENDIX J
                                 October 1, 2004
                                       J-5

<PAGE>

7.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

8.    Staff training which includes sensitivity training related to disability
      issues [Resources and technical assistance are available through the NYS
      Office of Advocate for Persons with Disabilities - V/TTY (800) 522-4369;
      and the NYC Mayor's Office for People with Disabilities - (212) 788-2830
      or TTY (212)788-2838]

9.    Availability of activities and educational materials tailored to specific
      conditions/illnesses and secondary conditions that affect these
      populations (e.g. secondary infection prevention, decubitus prevention,
      special exercise programs, etc.)

10.   MCO staff trained in the use of telecommunication devices for enrollees
      who are deaf or hard of hearing (TTY/TDD) as well as in the use of NY
      Relay for phone communication

11.   New enrollee orientation available in audio or by interpreter services

12.   Policy that when member services staff receive calls through the NY Relay,
      they will offer to return the call utilizing a direct TTY/TDD connection

COMPLIANCE PLAN SUBMISSION

1.    A description of accessibility to the member services department or
      reasonable alternative means to access member services for enrollees using
      wheelchairs (or other mobility aids)

2.    A description of the methods the member services department will use to
      communicate with enrollees who have visual or hearing impairments,
      including any necessary auxiliary aid/services for enrollees who are deaf
      or hard of hearing, and TTY/TDD technology or NY Relay Service available
      through a toll-free telephone number

3.    A description of the training provided to member services staff to assure
      that staff adequately understands how to implement the requirements of the
      program, and of these guidelines, and are sensitive to the needs of
      persons with disabilities

IV. PROGRAM ACCESSIBILITY

B2.   IDENTIFICATION OF ENROLLEES WITH DISABILITIES

STANDARD FOR COMPLIANCE:

MCOs must have in place satisfactory methods/guidelines for identifying persons
at risk of, or having, chronic diseases and disabilities and determining their
specific needs in terms of specialist physician referrals, durable medical
equipment, medical supplies, home health services etc. MCOs may not discriminate
against a potential enrollee based on his/her current health status or
anticipated need for future health care. MCOs may not discriminate on the basis
of disability, or perceived disability of an enrollee or their family member.
Health assessment forms may not be used by plans prior to enrollment. (Once a
plan has been chosen, a health assessment form may be used to assess the
person's health care needs.)

                                   APPENDIX J
                                 October 1, 2004
                                       J-6
<PAGE>

SUGGESTED METHODS FOR COMPLIANCE

1.    Appropriate post enrollment health screening for each enrollee, using an
      appropriate health screening tool

2.    Patient profiles by condition/disease for comparative analysis to national
      norms, with appropriate outreach and education

3.    Process for follow-up of needs identified by initial screening; e.g.
      referrals, assignment of case manager, assistance with scheduling/keeping
      appointments

4.    Enrolled population disability assessment survey

5.    Process for enrollees who acquire a disability subsequent to enrollment to
      access appropriate services

COMPLIANCE PLAN SUBMISSION

1.    A description of how the MCO will identify special health care, physical
      access or communication needs of enrollees on a timely basis, including
      but not limited to the health care needs of enrollees who:

      -     are blind or have visual impairments, including the type of
            auxiliary aids and services required by the enrollee

      -     are deaf or hard of hearing, including the type of auxiliary aids
            and services required by the enrollee

      -     have mobility impairments, including the extent, if any, to which
            they can ambulate

      -     have other physical or mental impairments or disabilities, including
            cognitive impairments have conditions which may require more
            intensive case management

IV. PROGRAM ACCESSIBILITY

B3.   NEW ENROLLEE ORIENTATION

STANDARD FOR COMPLIANCE:

Enrollees will be given information sufficient to ensure that they understand
how to access medical care through the plan. This information will be made
accessible to, and usable by, people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE

1.    Activities held in physically accessible location, or staff at activities
      available to meet with person in an accessible location as necessary

2.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

3.    Staff training which includes sensitivity training related to disability
      issues [Resources and technical assistance are available

                                   APPENDIX J
                                 October 1, 2004
                                       J-7

<PAGE>

      through the NYS Office of Advocate for Persons with Disabilities - V/TTY
      (800) 522-4369; and the NYC Mayor's Office for People with Disabilities -
      (212) 788-2830 or TTY (212)788-2838]

4.    Activities and fairs that include sign language interpreters or the
      distribution of a written summary of the marketing script used by plan
      marketing representatives

5.    Include in written/audio materials available to all enrollees information
      regarding how and where people with disabilities can access help in
      getting services, for example help with making appointments or for
      arranging special transportation, an interpreter or assistive
      communication devices

6.    Staff/resources available to assist individuals with cognitive impairments
      in understanding materials

COMPLIANCE PLAN SUBMISSION

1.    A description of how the MCO will advise enrollees with disabilities,
      during the new enrollee orientation on how to access care

2.    A description of how the MCO will assist new enrollees with disabilities
      (as well as current enrollees who acquire a disability) in selecting or
      arranging an appointment with a Primary Care Practitioner (PCP)

      -     This should include a description of how the MCO will assure and
            provide notice to enrollees who are deaf or hard of hearing, blind
            or who have visual impairments, of their right to obtain necessary
            auxiliary aids and services during appointments and in scheduling
            appointments and follow-up treatment with participating providers In
            the event that certain provider sites are not physically accessible
            to enrollees with mobility impairments, the MCO will assure that
            reasonable alternative site and services are available

3.    A description of how the MCO will determine the specific needs of an
      enrollee with or at risk of having a disability/chronic disease, in terms
      of specialist physician referrals, durable medical equipment (including
      assistive technology and adaptive equipment), medical supplies and home
      health services and will assure that such contractual services are
      provided

4.    A description of how the MCO will identify if an enrollee with a
      disability requires on-going mental health services and how MCO will
      encourage early entry into treatment

5.    A description of how the MCO will notify enrollees with disabilities as to
      how to access transportation, where applicable

IV. PROGRAM ACCESSIBILITY

B4.   COMPLAINTS AND APPEALS

STANDARD FOR COMPLIANCE:

The MCO will establish and maintain a procedure to protect the rights and
interests of both enrollees and managed care plans by receiving, processing, and
resolving grievances and complaints in an expeditious manner, with the goal of
ensuring resolution of complaints and

                                   APPENDIX J
                                 October 1, 2004
                                       J-8

<PAGE>

access to appropriate services as rapidly as possible.

All enrollees must be informed about the complaint process within their plan and
the procedure for filing complaints. This information will be made available
through the member handbook, the SDOH toll-free complaint line [1-(800)
206-8125] and the plan's complaint process annually, as well as when the MCO
denies a benefit or referral. The MCO will inform enrollees of: the MCO's
complaint procedure; enrollees' right to contact the local district or SDOH with
a complaint, and to file an appeal or request a fair hearing; the right to
appoint a designee to handle a complaint or appeal; the toll free complaint
line. The MCO will maintain designated staff to take and process complaints, and
be responsible for assisting enrollees in complaint resolution.

The MCO will make all information regarding the complaint process available to
and usable by people with disabilities, and will assure that people with
disabilities have access to sites where enrollees typically file complaints and
requests for appeals.

SUGGESTED METHODS FOR COMPLIANCE

1.    800 complaint phone line with TDD/TTY capability

2.    Staff trained in complaint process, and able to provide interpretive or
      assistive support to enrollee during the complaint process

3.    Notification materials and complaint forms in alternative formats for
      enrollees with visual or hearing impairments

4.    Availability of physically accessible sites, e.g. member services
      department sites

5.    Assistance for individuals with cognitive impairments

COMPLIANCE PLAN SUBMISSION

1.    A description of how MCO's complaint and appeal procedures shall be
      accessible for persons with disabilities, including:

      -     procedures for complaints and appeals to be made in person at sites
            accessible to persons with mobility impairments

      -     procedures accessible to persons with sensory or other impairments
            who wish to make verbal complaints, and to communicate with such
            persons on an ongoing basis as to the status or their complaints and
            rights to further appeals

      -     description of methods to ensure notification material is available
            in alternative formats for enrollees with vision and hearing
            impairments

2.    A description of how MCOs monitor complaints and grievances related to
      people with disabilities. Also, as part of the Compliance Plan, MCOs must
      submit a summary report based on the MCO's most recent year's complaint
      data.

                                   APPENDIX J
                                 October 1, 2004
                                       J-9

<PAGE>

IV. PROGRAM ACCESSIBILITY

C.    CASE MANAGEMENT

STANDARD FOR COMPLIANCE:

MCOs must have in place adequate case management systems to identify the service
needs of all enrollees, including enrollees with chronic illness and enrollees
with disabilities, and ensure that medically necessary covered benefits are
delivered on a timely basis. These systems must include procedures for standing
referrals, specialists as PCPs, and referrals to specialty centers for enrollees
who require specialized medical care over a prolonged period of time (as
determined by a treatment plan approved by the MCO in consultation with the
primary care provider, the designated specialist and the enrollee or his/her
designee), out of plan referrals and continuation of existing treatment
relationships with out-of-plan providers (during transitional period).

SUGGESTED METHODS FOR COMPLIANCE

1.    Procedures for requesting specialist physicians to function as PCP

2.    Procedures for requesting standing referrals to specialists and/or
      specialty centers, out of plan referrals, and continuation of existing
      treatment relationships

3.    Procedures to meet enrollee needs for, durable medical equipment, medical
      supplies, home visits as appropriate

4.    Appropriately trained MCO staff to function as case managers for special
      needs populations, or sub-contract arrangements for case management

5.    Procedures for informing enrollees about the availability of case
      management services

COMPLIANCE PLAN SUBMISSION

1.    A description of the MCO case management program for people with
      disabilities, including case management functions, procedures for
      qualifying for and being assigned a case manager, and description of case
      management staff qualifications

2.    A description of the MCO's model protocol to enable participating
      providers, at their point of service, to identify enrollees who require a
      case manager

3.    A description of the MCO's protocol for assignment of specialists as PCP,
      and for standing referrals to specialists and specialty centers,
      out-of-plan referrals and continuing treatment relationships

4.    A description of the MCO's notice procedures to enrollees regarding the
      availability of case management services, specialists as PCPs, standing
      referrals to specialists and specialty centers, out-of-plan referrals and
      continuing treatment relationships

                                   APPENDIX J
                                 October 1, 2004
                                      J-10

<PAGE>

IV. PROGRAM ACCESSIBILITY

D.    PARTICIPATING PROVIDERS

STANDARD FOR COMPLIANCE:

MCOs networks will include all the provider types necessary to furnish the
benefit package, to assure appropriate and timely health care to all enrollees,
including those with chronic illness and/or disabilities. Physical accessibility
is not limited to entry to a provider site, but also includes access to services
within the site, e.g. exam tables and medical equipment.

SUGGESTED METHODS FOR COMPLIANCE

1.    Process for MCO to evaluate provider network to ascertain the degree of
      provider accessibility to persons with disabilities, to identify barriers
      to access and required modifications to policies/procedures

2.    Model protocol to assist participating providers, at their point of
      service, to identify enrollees who require case manager, audio, visual,
      mobility aids, or other accommodations

3.    Model protocol for determining needs of enrollees with mental disabilities

4.    Use of Wheelchair Accessibility Certification Form (see attached)

5.    Submission of map of physically accessible sites

6.    Training for providers re: compliance with Title III of ADA, e.g. site
      access requirements for door widths, wheelchair ramps, accessible
      diagnostic/treatment rooms and equipment; communication issues;
      attitudinal barriers related to disability, etc. [Resources and technical
      assistance are available through the NYS Office of Advocate for Persons
      with Disabilities -V/TTY (800) 522-4369; and the NYC Mayor's Office for
      People with Disabilities - (212) 788-2830 or TTY (212)788-2838]

7.    Use of ADA Checklist for Existing Facilities and NYC Addendum to OAPD ADA
      Accessibility Checklist as guides for evaluating existing facilities and
      for new construction and/or alteration.

COMPLIANCE PLAN SUBMISSION

1.    A description of how MCO will ensure that its participating provider
      network is accessible to persons with disabilities, This includes the
      following:

      -     Policies and procedures to prevent discrimination on the basis of
            disability or type of illness or condition

      -     Identification of participating provider sites which are accessible
            by people with mobility impairments, including people using mobility
            devices. If certain provider sites are not physically accessible to
            persons with disabilities, the MCO shall describe reasonable,
            alternative means that result in making the provider services
            readily accessible.

      -     Identification of participating provider sites which do not have
            access to sign language interpreters or reasonable alternative

                                   APPENDIX J
                                 OCTOBER 1, 2004
                                      J-11

<PAGE>

            means to communicate with enrollees who are deaf or hard of hearing;
            and for those sites describe reasonable alternative methods to
            ensure that services will be made accessible

      -     Identification of participating providers which do not have adequate
            communication systems for enrollees who are blind or have vision
            impairments (e.g. raised symbol and lettering or visual signal
            appliances), and for those sites describe reasonable alternative
            methods to ensure that services will be made accessible

2.    A description of how the MCO's specialty network is sufficient to meet the
      needs of enrollees with disabilities

3.    A description of methods to ensure the coordination of out-of-network
      providers to meet the needs of the enrollees with disabilities

      -     This may include the implementation of a referral system to ensure
            that the health care needs of enrollees with disabilities are met
            appropriately

      -     MCO shall describe policies and procedures to allow for the
            continuation of existing relationships with out-of-network
            providers, when in the best interest of the enrollee with a
            disability

4.    Submission of ADA Compliance Summary Report (see attached - county
      specific/borough specific for NYC) or MCO statement that data submitted to
      SDOH on the Health Provider Network (HPN) files is an accurate reflection
      of each network's physical accessibility

IV. PROGRAM ACCESSIBILITY

E.    POPULATIONS SPECIAL HEALTH CARE NEEDS

STANDARD FOR COMPLIANCE:

MCOs will have satisfactory methods for identifying persons at risk of, or
having, chronic disabilities and determining their specific needs in terms of
specialist physician referrals, durable medical equipment, medical supplies,
home health services, etc. MCOs will have satisfactory systems for coordinating
service delivery and, if necessary, procedures to allow continuation of existing
relationships with out-of-network provider for course of treatment.

SUGGESTED METHODS FOR COMPLIANCE

1.    Procedures for requesting standing referrals to specialists and/or
      specialty centers, specialist physicians to function as PCP, out of plan
      referrals, and continuation of existing relationships with out-of-network
      providers for course of treatment

2.    Contracts with school-based health centers

3.    Linkages with preschool services, child protective agencies, early
      intervention officials, behavioral health agencies, disability and
      advocacy organizations, etc.

4.    Adequate network of providers and subspecialists (including pediatric
      providers and sub-specialists) and contractual relationships

                                   APPENDIX J
                                 October 1, 2004
                                      J-12

<PAGE>

      with tertiary institutions

5.    Procedures for assuring that these populations receive appropriate
      diagnostic workups on a timely basis

6.    Procedures for assuring that these populations receive appropriate access
      to durable medical equipment on a timely basis

7.    Procedures for assuring that these populations receive appropriate allied
      health professionals (Physical, Occupational and Speech Therapists,
      Audiologists) on a timely basis

8.    State designation as a Well Qualified Plan to serve OMRDD population and
      look-alikes

COMPLIANCE PLAN SUBMISSION

1.    A description of arrangements to ensure access to specialty care providers
      and centers in and out of New York State, standing referrals, specialist
      physicians to function as PCP, out of plan referrals, and continuation of
      existing relationships (out-of-plan) for diagnosis and treatment of rare
      disorders.

2.    A description of appropriate service delivery for children with
      disabilities. This may include a description of methods for interacting
      with school districts, preschool services, child protective service
      agencies, early intervention officials, behavioral health, and disability
      and advocacy organizations and School Based Health Centers.

3.    A description of the pediatric provider and sub-specialist network,
      including contractual relationships with tertiary institutions to meet the
      health care needs of children with disabilities

V. ADDITIONAL ADA RESPONSIBILITIES FOR PUBLIC ACCOMMODATIONS

Please note that Title III of the ADA applies to all non-governmental providers
of health care. Title III of the Americans With Disabilities Act prohibits
discrimination on the basis of disability in the full and equal enjoyment of
goods, services, facilities, privileges, advantages or accommodations of any
place of public accommodation. A public accommodation is a private entity that
owns, leases or leases to, or operates a place of public accommodation. Places
of public accommodation identified by the ADA include, but are not limited to,
stores (including pharmacies) offices (including doctors' offices), hospitals,
health care providers, and social service centers.

New and altered areas and facilities must be as accessible as possible. Barriers
must be removed from existing facilities when it is readily achievable, defined
by the ADA as easily accomplishable without much difficulty or expense. Factors
to be considered when determining if barrier removal is readily achievable
include the cost of the action, the financial resources of the site involved,
and, if applicable, the overall financial resources of any parent corporation or
entity. If barrier removal is not readily achievable, the ADA requires alternate
methods of making goods and services available. New facilities must be
accessible unless structurally impracticable.

Title III also requires places of public accommodation to provide any auxiliary
aids and services that are needed to ensure equal access to the services it
offers, unless a fundamental alteration in the nature of services or an undue
burden would result. Auxiliary aids include but

                                   APPENDIX J
                                 October 1, 2004
                                      J-13

<PAGE>

are not limited to qualified sign interpreters, assistive listening systems,
readers, large print materials, etc. Undue burden is defined as "significant
difficulty or expense". The factors to be considered in determining "undue
burden" include, but are not limited to, the nature and cost of the action
required and the overall financial resources of the provider. "Undue burden" is
a higher standard than "readily achievable" in that it requires a greater level
of effort on the part of the public accommodation.

Please note also that the ADA is not the only law applicable for people with
disabilities. In some cases, State or local laws require more than the ADA. For
example, New York City's Human Rights Law, which also prohibits discrimination
against people with disabilities, includes people whose impairments are not as
"substantial" as the narrower ADA and uses the higher "undue burden"
("reasonable") standard where the ADA requires only that which is "readily
achievable". New York City's Building Code does not permit access waivers for
newly constructed facilities and requires incorporation of access features as
existing facilities are renovated. Finally, the State Hospital code sets a
higher standard than the ADA for provision of communication (such as sign
language interpreters) for services provided at most hospitals, even on an
outpatient basis.

                                   APPENDIX J
                                 October 1, 2004
                                      J-14

<PAGE>

                                   APPENDIX I

                       NEW YORK STATE DEPARTMENT OF HEALTH
                    GUIDELINES FOR USE OF MEDICAL RESIDENTS

                                   APPENDIX I
                                 October 1, 2004
                                       I-1

<PAGE>

                                   APPENDIX I

                                MEDICAL RESIDENTS

(a)   Medical Residents as Primary Care Providers. MCOs may utilize medical
      residents as participants (but not designated as primary care providers')
      in the care of Enrollees as long as all of the following conditions are
      met:

      1)    Residents are a part of patient care teams headed by fully licensed
            and MCO credentialed attending physicians serving patients in one or
            more training sites in an "up weighted" or "designated priority"
            residency program. Residents in a training program which was
            disapproved as a designated priority program solely due to the
            outcome measurement requirement for graduates may be eligible to
            participate in such patient care teams.

      2)    Only the attending physicians and nurse practitioners on the
            training team, not residents, may be credentialed to the MCO and may
            be empanelled with Enrollees. Enrollees must be assigned an
            attending physician or certified nurse practitioner to act as their
            PCP, though residents on the team may perform all or many of the
            visits to the Enrollee as long as the majority of these visits are
            under the direct supervision of the Enrollee's designated PCP.
            Enrollees have the right to request care by their PCP in addition or
            instead of being seen by a resident.

      3)    Residents may work with attending physicians and certified nurse
            practitioners to provide continuity of care to patients under the
            supervision of the patient's PCP. Patients must be made aware of the
            resident/attending relationship and be informed of their rights to
            be cared for directly by their PCP.

      4)    Residents eligible to be involved in a continuity relationship with
            patients must be available at least 20% of the total training time
            in the continuity of care setting and no less than 10% of training
            time in any training year must be in the continuity of care setting
            and no fewer than nine (9) months a year must be spent in the
            continuity of care setting.

      5)    Residents meeting these criteria provide increased capacity for
            enrollment to their team according to the following formula:

                       PGY-1         300 per FTE
                       PGY-2         750 per FTE
                       PGY-3         1125 per FTE
                       PGY-4         1500 per FTE

            Only hours spent routinely scheduled for patient care in the
            continuity of care training site may count as providing capacity and
            are based on 1.0 FTE=40 hours.

                                   APPENDIX I
                                 October 1, 2004
                                       I-2

<PAGE>

      6)    In order for a resident to provide continuity of care to an
            Enrollee, both the resident and the attending PCP must have regular
            hours in the continuity site and must be scheduled to be in the site
            together the majority of the time.

      7)    A preceptor/attending is required to be present a minimum of sixteen
            (16) hours of combined precepting and direct patient care in the
            primary care setting to be counted as a team supervising PCP and
            accept an increased number of Enrollees based upon the residents
            working on his/her team. Time spent in patient care activities at
            other clinical sites or in other activities off-site is not counted
            towards this requirement.

      8)    A sixteen (16) hour per week attending may have no more than four
            (4) residents on their team. Attendings spending twenty-four (24)
            hours per week in patient care/supervisory activity at the
            continuity site could have six (6) residents per team. Attendings
            spending thirty-two (32) hours per week could have eight (8)
            residents on their team. Two (2) or more attendings may join
            together to form a larger team as long as the ratio of attending to
            residents does not exceed 1:4 and all attendings comply with the
            sixteen (16) hour minimum.

      9)    Specialty consults must be performed or directly supervised by a MCO
            credentialed specialist. The specialist may be assisted by a
            resident or fellow.

      10)   Responsibility for the care of the Enrollee remains with the
            attending physician. All attending/resident teams must provide
            adequate continuity of care, twenty-four (24) hour a day, seven (7)
            day a week coverage, and appointment and availability access.

      11)   Residents who do not qualify to act as continuity providers as part
            of an attending/resident team may still participate in the episodic
            care of Enrollees as long as that care is under the supervision of
            an attending physician credentialed to a MCO. Such residents would
            not add to the capacity of that attending to empanel Enrollees
            however.

      12)   Certified nurse practitioners and registered physician's assistants
            may not act as attending preceptors for resident physicians.

(b) MEDICAL RESIDENTS AS SPECIALTY CARE PROVIDERS

      (1)   Residents may participate in the specialty care of Medicaid managed
            care patients in all settings supervised by fully licensed and
            MCO/PHSP credentialed specialty attending physicians.

      (2)   Only the attending physicians, not residents or fellows, may be
            credentialed by the MCO. Each attending must be credentialed by each

                                   APPENDIX I
                                 October 1, 2004
                                       I-3

<PAGE>

            MCO with which they will participate. Residents may perform all or
            many of the clinical services for the Enrollee as long as these
            clinical services are under the supervision of an appropriately
            credentialed specialty physician. Even when residents are
            credentialed by their program in particular procedures, certifying
            their competence to perform and teach those procedures, the overall
            care of each Enrollee remains the responsibility of the supervising
            MCO-credentialed attending.

      (3)   It is understood that many Enrollees will identify a resident as
            their specialty provider but the responsibility for all clinical
            decision-making remains with the attending physician of record.

      (4)   Enrollees must be given the name of the responsible attending
            physician in writing and be told how they may contact their
            attending physician or covering physician, if needed. This allows
            Enrollees to assist in the communication between their primary care
            provider and specialty attending and enables them to reach the
            specialty attending if an emergency arises in the course of their
            care. Enrollees must be made aware of the resident/attending
            relationship and must have a right to be cared for directly by the
            responsible attending physician, if requested.

      (5)   Enrollees requiring ongoing specialty care must be cared for in a
            continuity of care setting. This requires the ability to make
            follow-up appointments with a particular resident/attending
            physician, or if that provider team is not available, with a member
            of the provider's coverage group in order to insure ongoing
            responsibility for the patient by his/her MCO credentialed
            specialist. The responsible specialist and his/her specialty
            coverage group must be identifiable to the patient as well as to the
            referring primary care provider.

      (6)   Attending specialists must be available for emergency consultation
            and care during non-clinic hours. Emergency coverage may be provided
            by residents under adequate supervision. The attending or a member
            of the attending's coverage group must be available for telephone
            and/or in-person consultation when necessary.

      (7)   All training programs participating in Medicaid managed care must be
            accredited by the appropriate academic accrediting agency.

      (8)   All sites in which residents train must produce legible (preferably
            typewritten) consultation reports. Reports must be transmitted such
            they are received in a time frame consistent with the clinical
            condition of the patient, the urgency of the problem and the need
            for follow-up by the primary care physician. At a minimum, reports
            should be transmitted so that they are received no later than two
            (2) weeks from the date of the specialty visit.

                                   APPENDIX I
                                 October 1, 2004
                                       I-4

<PAGE>

      (9)   Written reports are required at the time of initial consultation and
            again with the receipt of all major significant diagnostic
            information or changes in therapy. In addition, specialists must
            promptly report to the referring primary care physician any
            significant findings or urgent changes in therapy which result from
            the specialty consultation.

All training sites must deliver the same standard of care to all patients
irrespective of payor. Training sites must integrate the care of Medicaid,
uninsured and private patients in the same settings.

                                   APPENDIX I
                                 October 1, 2004
                                       I-5

<PAGE>

                                   APPENDIX J

           NEW YORK STATE DEPARTMENT OF HEALTH GUIDELINES OF FEDERAL
                         AMERICANS WITH DISABILITIES ACT

                                   APPENDIX J
                                 October 1, 2004
                                       J-1

<PAGE>

                     GUIDELINES FOR MEDICAID MCO COMPLIANCE
                 WITH THE AMERICANS WITH DISABILITIES ACT (ADA)

I. OBJECTIVES

Title II of the Americans With Disabilities Act (ADA) and Section 504 of the
Rehabilitation Act of 1973 (Section 504) provides that no qualified individual
with a disability shall, by reason of such disability, be excluded from
participation in or denied access to the benefits of services, programs or
activities of a public entity, or be subject to discrimination by such an
entity. Public entities include State and local government and ADA and Section
504 requirements extend to all programs and services provided by State and local
government. Since Medicaid is a government program, health services provided
through Medicaid Managed Care must be accessible to all who qualify for the
program.

MCO responsibilities for compliance with the ADA are imposed under Title II and
Section 504 when, as a contractor in a Medicaid program, a plan is providing a
government service. If an individual provider under contract with the MCO is not
accessible, it is the responsibility of the MCO to make arrangements to assure
that alternative services are provided. The MCO may determine it is expedient to
make arrangements with other providers, or to describe reasonable alternative
means and methods to make these services accessible through its existing
contractors. The goals of compliance with ADA Title II requirements are to offer
a level of services that allows people with disabilities access to the program
in its entirety, and the ability to achieve the same health care results as any
program participant.

MCO responsibilities for compliance with the ADA are also imposed under Title
III when the MCO functions as a public accommodation providing services to
individuals (e.g. program areas and sites such as marketing, education, member
services, orientation, complaints and appeals). The goals of compliance with ADA
Title III requirements are to offer a level of services that allows people with
disabilities full and equal enjoyment of the goods, services, facilities or
accommodations that the entity provides for its customers or clients. New and
altered areas and facilities must be as accessible as possible. Whenever MCOs
engage in new construction or renovation, compliance is also required with
accessible design and construction standards promulgated pursuant to the ADA as
well as State and local laws. Title III also requires that public accommodations
undertake "readily achievable barrier removal" in existing facilities where
architectural and communications barriers can be removed easily and without much
difficulty or expense,

The State uses Plan Qualification Standards to qualify MCOs for participation in
the Medicaid Managed Care Program. Pursuant to the state's responsibility to
assure program access to all recipients, the Plan Qualification Standards
require each MCO to submit an ADA Compliance Plan that describes in detail how
the MCO will make services, programs and activities readily accessible and
useable by

                                   APPENDIX J
                                 October 1, 2004
                                       J-2

<PAGE>

individuals with disabilities. In the event that certain program sites are not
readily accessible, the MCO must describe reasonable alternative methods for
making the services or activities accessible and usable.

The objectives of these guidelines are threefold:

      -     to ensure that MCOs take appropriate steps to measure access and
            assure program accessibility for persons with disabilities;

      -     to provide a framework for managed care organizations (MCOs) as they
            develop a plan to assure compliance with the Americans with
            Disabilities Act (ADA); and

      -     to provide standards for the review of MCO Compliance Plans.

These guidelines include a general standard followed by a discussion of specific
considerations and suggestions of methods for assuring compliance. Please be
advised that, although these guidelines and any subsequent reviews by State and
local governments can give the contractor guidance, it is ultimately the
contractor's obligation to ensure that it complies with its contractual
obligations, as well as with the requirements of the ADA, Section 504, and other
federal, state and local laws. Other federal, state and local statutes and
regulations also prohibit discrimination on the basis of disability and may
impose requirements in addition to those established under ADA. For example,
while the ADA covers those impairments that "substantially" limit one or more of
the major life activities of an individual, New York City Human Rights Law
deletes the modifier "substantially".

II. DEFINITIONS

A.    "Auxiliary aids and services" may include qualified interpreters, note
      takers, computer-aided transcription services, written materials,
      telephone handset amplifiers, assistive listening systems, telephones
      compatible with hearing aids, closed caption decoders, open and closed
      captioning, telecommunications devices for enrollees who are deaf or hard
      of hearing (TTY/TDD), video test displays, and other effective methods of
      making aurally delivered materials available to individuals with hearing
      impairments; qualified readers, taped texts, audio recordings, Brailled
      materials, large print materials, or other effective methods of making
      visually delivered materials available to individuals with visual
      impairments.

B.    "Disability" means a mental or physical impairment that substantially
      limits one or more of the major life activities of an individual; a record
      of such impairment; or being regarded as having such an impairment.

                                   APPENDIX J
                                 October 1, 2004
                                       J-3

<PAGE>

III. SCOPE OF MCO COMPLIANCE PLAN

      The MCO Compliance Plan must address accessibility to services at the
      MCO's program sites, including both participating provider sites and MCO
      facilities intended for use by enrollee.

IV. PROGRAM ACCESSIBILITY

Public programs and services, when viewed in their entirety, must be readily
accessible to and useable by individuals with disabilities. This standard
includes physical access, non-discrimination in policies and procedures and
communication. Communications with individuals with disabilities are required to
be as effective as communications with others. The MCO Compliance Plan must
include a detailed description of how MCO services, programs and activities are
readily accessible and usable by individuals with disabilities. In the event
that full physical accessibility is not readily available for people with
disabilities, the MCO Compliance Plan will describe the steps or actions the MCO
will take to assure accessibility to services equivalent to those offered at the
inaccessible facilities.

IV. Program Accessibility

A.    PRE-ENROLLMENT MARKETING AND EDUCATION

STANDARD FOR COMPLIANCE:

Marketing staff, activities and materials will be made available to persons with
disabilities. Marketing materials will be made available in alternative formats
(such as Braille, large print, audio tapes) so that they are readily usable by
people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE

1.    Activities held in physically accessible location, or staff at activities
      available to meet with person in an accessible location as necessary

2.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

3.    Staff training which includes training and information regarding
      attitudinal barriers related to disability

4.    Activities and fairs that include sign language interpreters or the
      distribution of a written summary of the marketing script used by plan
      marketing representatives

5.    Enrollee health promotion material/activities targeted specifically to
      persons with disabilities (e.g. secondary infection prevention,

                                   APPENDIX J
                                 October 1, 2004
                                       J-4

<PAGE>

      decubitus prevention, special exercise programs, etc.)

6.    Policy statement that marketing representatives will offer to read or
      summarize to blind or vision impaired individuals any written material
      that is typically distributed to all enrollees

7.    Staff/resources available to assist individuals with cognitive impairments
      in understanding materials

COMPLIANCE PLAN SUBMISSION

1.    A description of methods to ensure that the MCO's marketing presentations
      (materials and communications) are accessible to persons with auditory,
      visual and cognitive impairments

2.    A description of the MCO's policies and procedures, including marketing
      training, to ensure that marketing representatives neither screen health
      status nor ask questions about health status or prior health care services

IV. PROGRAM ACCESSIBILITY

B.    MEMBER SERVICES DEPARTMENT

Member services functions include the provision to enrollees of information
necessary to make informed choices about treatment options to effectively
utilize the health care resources, to assist enrollees in making appointments,
and to field questions and complaints, to assist enrollees with the complaint
process.

B1.   ACCESSIBILITY

STANDARD FOR COMPLIANCE:

Member Services sites and functions will be made accessible to, and usable by,
people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE (include, but are not limited to those
identified below)

1.    Exterior routes of travel, at least 36" wide, from parking areas or public
      transportation stops into the MCO's facility

2.    If parking is provided, spaces reserved for people with disabilities,
      pedestrian ramps at sidewalks, and dropoffs

3.    Routes of travel into the facility are stable, slip-resistant, with all
      steps > 1/2" ramped, doorways with minimum 32" opening

4.    Interior halls and passageways providing a clear and unobstructed path or
      travel at least 36" wide to bathrooms and other rooms commonly used by
      enrollees

5.    Waiting rooms, restrooms, and other rooms used by enrollees are accessible
      to people with disabilities

6.    Sign language interpreters and other auxiliary aids and services provided
      in appropriate circumstances

                                   APPENDIX J
                                 October 1, 2004
                                       J-5

<PAGE>

7.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

8.    Staff training which includes sensitivity training related to disability
      issues [Resources and technical assistance are available through the NYS
      Office of Advocate for Persons with Disabilities - V/TTY (800) 522-4369;
      and the NYC Mayor's Office for People with Disabilities - (212) 788-2830
      or TTY (212)788-2838]

9.    Availability of activities and educational materials tailored to specific
      conditions/illnesses and secondary conditions that affect these
      populations (e.g. secondary infection prevention, decubitus prevention,
      special exercise programs, etc.)

10.   MCO staff trained in the use of telecommunication devices for enrollees
      who are deaf or hard of hearing (TTY/TDD) as well as in the use of NY
      Relay for phone communication

11.   New enrollee orientation available in audio or by interpreter services

12.   Policy that when member services staff receive calls through the NY Relay,
      they will offer to return the call utilizing a direct TTY/TDD connection

COMPLIANCE PLAN SUBMISSION

1.    A description of accessibility to the member services department or
      reasonable alternative means to access member services for enrollees using
      wheelchairs (or other mobility aids)

2.    A description of the methods the member services department will use to
      communicate with enrollees who have visual or hearing impairments,
      including any necessary auxiliary aid/services for enrollees who are deaf
      or hard of hearing, and TTY/TDD technology or NY Relay Service available
      through a toll-free telephone number

3.    A description of the training provided to member services staff to assure
      that staff adequately understands how to implement the requirements of the
      program, and of these guidelines, and are sensitive to the needs of
      persons with disabilities

IV. PROGRAM ACCESSIBILITY

B2.   IDENTIFICATION OF ENROLLEES WITH DISABILITIES

STANDARD FOR COMPLIANCE:

MCOs must have in place satisfactory methods/guidelines for identifying persons
at risk of, or having, chronic diseases and disabilities and determining their
specific needs in terms of specialist physician referrals, durable medical
equipment, medical supplies, home health services etc. MCOs may not discriminate
against a potential enrollee based on his/her current health status or
anticipated need for future health care. MCOs may not discriminate on the basis
of disability, or perceived disability of an enrollee or their family member.
Health assessment forms may not be used by plans prior to enrollment. (Once a
plan has been chosen, a health assessment form may be used to assess the
person's health care needs.)

                                   APPENDIX J
                                 October 1, 2004
                                       J-6

<PAGE>

SUGGESTED METHODS FOR COMPLIANCE

1.    Appropriate post enrollment health screening for each enrollee, using an
      appropriate health screening tool

2.    Patient profiles by condition/disease for comparative analysis to national
      norms, with appropriate outreach and education

3.    Process for follow-up of needs identified by initial screening; e.g.
      referrals, assignment of case manager, assistance with scheduling/keeping
      appointments

4.    Enrolled population disability assessment survey

5.    Process for enrollees who acquire a disability subsequent to enrollment to
      access appropriate services

COMPLIANCE PLAN SUBMISSION

1.    A description of how the MCO will identify special health care, physical
      access or communication needs of enrollees on a timely basis, including
      but not limited to the health care needs of enrollees who:

      -     are blind or have visual impairments, including the type of
            auxiliary aids and services required by the enrollee

      -     are deaf or hard of hearing, including the type of auxiliary aids
            and services required by the enrollee

      -     have mobility impairments, including the extent, if any, to which
            they can ambulate

      -     have other physical or mental impairments or disabilities, including
            cognitive impairments

      -     have conditions which may require more intensive case management

IV. PROGRAM ACCESSIBILITY

B3.   NEW ENROLLEE ORIENTATION

STANDARD FOR COMPLIANCE:

Enrollees will be given information sufficient to ensure that they understand
how to access medical care through the plan. This information will be made
accessible to, and usable by, people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE

1.    Activities held in physically accessible location, or staff at activities
      available to meet with person in an accessible location as necessary

2.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

3.    Staff training which includes sensitivity training related to disability
      issues [Resources and technical assistance are available

                                   APPENDIX J
                                 October 1, 2004
                                       J-7
<PAGE>
      through the NYS Office of Advocate for Persons with Disabilities - V/TTY
      (800) 522-4369; and the NYC Mayor's Office for People with Disabilities -
      (212) 788-2830 or TTY (212)788-2838]

4.    Activities and fairs that include sign language interpreters or the
      distribution of a written summary of the marketing script used by plan
      marketing representatives

5.    Include in written/audio materials available to all enrollees information
      regarding how and where people with disabilities can access help in
      getting services, for example help with making appointments or for
      arranging special transportation, an interpreter or assistive
      communication devices

6.    Staff/resources available to assist individuals with cognitive impairments
      in understanding materials

COMPLIANCE PLAN SUBMISSION

1.    A description of how the MCO will advise enrollees with disabilities,
      during the new enrollee orientation on how to access care

2.    A description of how the MCO will assist new enrollees with disabilities
      (as well as current enrollees who acquire a disability) in selecting or
      arranging an appointment with a Primary Care Practitioner (PCP)

      -     This should include a description of how the MCO will assure and
            provide notice to enrollees who are deaf or hard of hearing, blind
            or who have visual impairments, of their right to obtain necessary
            auxiliary aids and services during appointments and in scheduling
            appointments and follow-up treatment with participating providers

      -     In the event that certain provider sites are not physically
            accessible to enrollees with mobility impairments, the MCO will
            assure that reasonable alternative site and services are available

3.    A description of how the MCO will determine the specific needs of an
      enrollee with or at risk of having a disability/chronic disease, in terms
      of specialist physician referrals, durable medical equipment (including
      assistive technology and adaptive equipment), medical supplies and home
      health services and will assure that such contractual services are
      provided

4.    A description of how the MCO will identify if an enrollee with a
      disability requires on-going mental health services and how MCO will
      encourage early entry into treatment

5.    A description of how the MCO will notify enrollees with disabilities as to
      how to access transportation, where applicable

IV.   PROGRAM ACCESSIBILITY

B4.   COMPLAINTS AND APPEALS

STANDARD FOR COMPLIANCE:

The MCO will establish and maintain a procedure to protect the rights and
interests of both enrollees and managed care plans by receiving, processing, and
resolving grievances and complaints in an expeditious manner, with the goal of
ensuring resolution of complaints and

                                   APPENDIX J
                                 October 1, 2004
                                       J-8

<PAGE>

access to appropriate services as rapidly as possible.

All enrollees must be informed about the complaint process within their plan and
the procedure for filing complaints. This information will be made available
through the member handbook, the SDOH toll-free complaint line [1-(800)
206-8125] and the plan's complaint process annually, as well as when the MCO
denies a benefit or referral. The MCO will inform enrollees of: the MCO's
complaint procedure; enrollees' right to contact the local district or SDOH with
a complaint, and to file an appeal or request a fair hearing; the right to
appoint a designee to handle a complaint or appeal; the toll free complaint
line. The MCO will maintain designated staff to take and process complaints, and
be responsible for assisting enrollees in complaint resolution.

The MCO will make all information regarding the complaint process available to
and usable by people with disabilities, and will assure that people with
disabilities have access to sites where enrollees typically File complaints and
requests for appeals.

SUGGESTED METHODS FOR COMPLIANCE

1.    800 complaint phone line with TDD/TTY capability

2.    Staff trained in complaint process, and able to provide interpretive or
      assistive support to enrollee during the complaint process

3.    Notification materials and complaint forms in alternative formats for
      enrollees with visual or hearing impairments

4.    Availability of physically accessible sites, e.g. member services
      department sites

5.    Assistance for individuals with cognitive impairments

COMPLIANCE PLAN SUBMISSION

1.    A description of how MCO's complaint and appeal procedures shall be
      accessible for persons with disabilities, including:

      -     procedures for complaints and appeals to be made in person at sites
            accessible to persons with mobility impairments

      -     procedures accessible to persons with sensory or other impairments
            who wish to make verbal complaints, and to communicate with such
            persons on an ongoing basis as to the status or their complaints and
            rights to further appeals

      -     description of methods to ensure notification material is available
            in alternative formats for enrollees with vision and hearing
            impairments

2.    A description of how MCOs monitor complaints and grievances related to
      people with disabilities. Also, as part of the Compliance Plan, MCOs must
      submit a summary report based on the MCO's most recent year's complaint
      data.

                                   APPENDIX J
                                 October 1, 2004
                                       J-9

<PAGE>

IV.   PROGRAM ACCESSIBILITY

C.    CASE MANAGEMENT

STANDARD FOR COMPLIANCE:

MCOs must have in place adequate case management systems to identify the service
needs of all enrollees, including enrollees with chronic illness and enrollees
with disabilities, and ensure that medically necessary covered benefits are
delivered on a timely basis. These systems must include procedures for standing
referrals, specialists as PCPs, and referrals to specialty centers for enrollees
who require specialized medical care over a prolonged period of time (as
determined by a treatment plan approved by the MCO in consultation with the
primary care provider, the designated specialist and the enrollee or his/her
designee), out of plan referrals and continuation of existing treatment
relationships with out-of-plan providers (during transitional period).

SUGGESTED METHODS FOR COMPLIANCE

1.    Procedures for requesting specialist physicians to function as PCP

2.    Procedures for requesting standing referrals to specialists and/or
      specialty centers out of plan referrals, and continuation of existing
      treatment relationships

3.    Procedures to meet enrollee needs for, durable medical equipment, medical
      supplies, home visits as appropriate

4.    Appropriately trained MCO staff to function as case managers for special
      needs populations, or sub-contract arrangements for case management

5.    Procedures for informing enrollees about the availability of case
      management services

COMPLIANCE PLAN SUBMISSION

1.    A description of the MCO case management program for people with
      disabilities, including case management functions, procedures for
      qualifying for and being assigned a case manager, and description of case
      management staff qualifications

2.    A description of the MCO's model protocol to enable participating
      providers, at their point of service, to identify enrollees who require a
      case manager

3.    A description of the MCO's protocol for assignment of specialists as PCP,
      and for standing referrals to specialists and specialty centers,
      out-of-plan referrals and continuing treatment relationships

4.    A description of the MCO's notice procedures to enrollees regarding the
      availability of case management services, specialists as PCPs, standing
      referrals to specialists and specialty centers, out-of-plan referrals and
      continuing treatment relationships

                                   APPENDIX J
                                 October 1, 2004
                                      J-10

<PAGE>

IV.   PROGRAM ACCESSIBILITY

D.    PARTICIPATING PROVIDERS

STANDARD FOR COMPLIANCE:

MCOs networks will include all the provider types necessary to furnish the
benefit package, to assure appropriate and timely health care to all enrollees,
including those with chronic illness and/or disabilities. Physical accessibility
is not limited to entry to a provider site, but also includes access to services
within the site, e.g. exam tables and medical equipment.

SUGGESTED METHODS FOR COMPLIANCE

1.    Process for MCO to evaluate provider network to ascertain the degree of
      provider accessibility to persons with disabilities, to identify barriers
      to access and required modifications to policies/procedures

2.    Model protocol to assist participating providers, at their point of
      service, to identify enrollees who require case manager, audio, visual,
      mobility aids, or other accommodations

3.    Model protocol for determining needs of enrollees with mental disabilities

4.    Use of Wheelchair Accessibility Certification Form (see attached)

5.    Submission of map of physically accessible sites

6.    Training for providers re: compliance with Title III of ADA, e.g. site
      access requirements for door widths, wheelchair ramps, accessible
      diagnostic/treatment rooms and equipment; communication issues;
      attitudinal barriers related to disability, etc. [Resources and technical
      assistance are available through the NYS Office of Advocate for Persons
      with Disabilities -V/TTY (800) 522-4369; and the NYC Mayor's Office for
      People with Disabilities - (212) 788-2830 or TTY (212)788-2838]

7.    Use of ADA Checklist for Existing Facilities and NYC Addendum to OAPD ADA
      Accessibility Checklist as guides for evaluating existing facilities and
      for new construction and/or alteration.

COMPLIANCE PLAN SUBMISSION

1.    A description of how MCO will ensure that its participating provider
      network is accessible to persons with disabilities. This includes the
      following:

      -     Policies and procedures to prevent discrimination on the basis of
            disability or type of illness or condition

      -     Identification of participating provider sites which are accessible
            by people with mobility impairments, including people using mobility
            devices. If certain provider sites are not physically accessible to
            persons with disabilities, the MCO shall describe reasonable,
            alternative means that result in making the provider services
            readily accessible.

      -     Identification of participating provider sites which do not have
            access to sign language interpreters or reasonable alternative

                                   APPENDIX J
                                 October 1, 2004
                                      J-l1

<PAGE>

      means to communicate with enrollees who are deaf or hard of hearing; and
      for those sites describe reasonable alternative methods to ensure that
      services will be made accessible

      -     Identification of participating providers which do not have adequate
            communication systems for enrollees who are blind or have vision
            impairments (e.g. raised symbol and lettering or visual signal
            appliances), and for those sites describe reasonable alternative
            methods to ensure that services will be made accessible

2.    A description of how the MCO's specialty network is sufficient to meet the
      needs of enrollees with disabilities

3.    A description of methods to ensure the coordination of out-of-network
      providers to meet the needs of the enrollees with disabilities

      -     This may include the implementation of a referral system to ensure
            that the health care needs of enrollees with disabilities are met
            appropriately

      -     MCO shall describe policies and procedures to allow for the
            continuation of existing relationships with out-of-network
            providers, when in the best interest of the enrollee with a
            disability

4.    Submission of ADA Compliance Summary Report (see attached - county
      specific/borough specific for NYC) or MCO statement that data submitted to
      SDOH on the Health Provider Network (HPN) files is an accurate reflection
      of each network's physical accessibility

IV    PROGRAM ACCESSIBILITY

E.    POPULATIONS SPECIAL HEALTH CARE NEEDS

STANDARD FOR COMPLIANCE:

MCOs will have satisfactory methods for identifying persons at risk of, or
having, chronic disabilities and determining their specific needs in terms of
specialist physician referrals, durable medical equipment, medical supplies,
home health services, etc. MCOs will have satisfactory systems for coordinating
service delivery and, if necessary, procedures to allow continuation of existing
relationships with out-of-network provider for course of treatment.

SUGGESTED METHODS FOR COMPLIANCE

1.    Procedures for requesting standing referrals to specialists and/or
      specialty centers, specialist physicians to function as PCP, out of plan
      referrals, and continuation of existing relationships with out-of-network
      providers for course of treatment

2.    Contracts with school-based health centers

3.    Linkages with preschool services, child protective agencies, early
      intervention officials, behavioral health agencies, disability and
      advocacy organizations, etc.

4.    Adequate network of providers and subspecialists (including pediatric
      providers and sub-specialists) and contractual relationships

                                   APPENDIX J
                                 October 1, 2004
                                      J-12

<PAGE>

      with tertiary institutions

5.    Procedures for assuring that these populations receive appropriate
      diagnostic workups on a timely basis

6.    Procedures for assuring that these populations receive appropriate access
      to durable medical equipment on a timely basis

7.    Procedures for assuring that these populations receive appropriate allied
      health professionals (Physical, Occupational and Speech Therapists,
      Audiologists) on a timely basis

8.    State designation as a Well Qualified Plan to serve OMRDD population and
      look-alikes

COMPLIANCE PLAN SUBMISSION

1.    A description of arrangements to ensure access to specialty care providers
      and centers in and out of New York State, standing referrals, specialist
      physicians to function as PCP, out of plan referrals, and continuation of
      existing relationships (out-of-plan) for diagnosis and treatment of rare
      disorders.

2.    A description of appropriate service delivery for children with
      disabilities. This may include a description of methods for interacting
      with school districts, preschool services, child protective service
      agencies, early intervention officials, behavioral health, and disability
      and advocacy organizations and School Based Health Centers.

3.    A description of the pediatric provider and sub-specialist network,
      including contractual relationships with tertiary institutions to meet the
      health care needs of children with disabilities

V.    ADDITIONAL ADA RESPONSIBILITIES FOR PUBLIC ACCOMMODATIONS

Please note that Title III of the ADA applies to all non-governmental providers
of health care. Title III of the Americans With Disabilities Act prohibits
discrimination on the basis of disability in the full and equal enjoyment of
goods, services, facilities, privileges, advantages or accommodations of any
place of public accommodation. A public accommodation is a private entity that
owns, leases or leases to, or operates a place of public accommodation. Places
of public accommodation identified by the ADA include, but are not limited to,
stores (including pharmacies) offices (including doctors' offices), hospitals,
health care providers, and social service centers.

New and altered areas and facilities must be as accessible as possible. Barriers
must be removed from existing facilities when it is readily achievable, defined
by the ADA as easily accomplishable without much difficulty or expense. Factors
to be considered when determining if barrier removal is readily achievable
include the cost of the action, the financial resources of the site involved,
and, if applicable, the overall financial resources of any parent corporation or
entity. If barrier removal is not readily achievable, the ADA requires alternate
methods of making goods and services available. New facilities must be
accessible unless structurally impracticable.

Title ill also requires places of public accommodation to provide any auxiliary
aids and services that are needed to ensure equal access to the services it
offers, unless a fundamental alteration in the nature of services or an undue
burden would result. Auxiliary aids include but

                                   APPENDIX J
                                 October 1, 2004
                                      J-13

<PAGE>

are not limited to qualified sign interpreters, assistive listening systems,
readers, large print materials, etc. Undue burden is defined as "significant
difficulty or expense". The factors to be considered in determining "undue
burden" include, but are not limited to, the nature and cost of the action
required and the overall financial resources of the provider. "Undue burden" is
a higher standard than "readily achievable" in that it requires a greater level
of effort on the part of the public accommodation.

Please note also that the ADA is not the only law applicable for people with
disabilities. In some cases, State or local laws require more than the ADA. For
example, New York City's Human Rights Law, which also prohibits discrimination
against people with disabilities, includes people whose impairments are not as
"substantial" as the narrower ADA and uses the higher "undue burden"
("reasonable") standard where the ADA requires only that which is "readily
achievable". New York City's Building Code does not permit access waivers for
newly constructed facilities and requires incorporation of access features as
existing facilities are renovated. Finally, the State Hospital code sets a
higher standard than the ADA for provision of communication (such as sign
language interpreters) for services provided at most hospitals, even on an
outpatient basis.

                                   APPENDIX J
                                 October 1, 2004
                                      J-14

<PAGE>

                                   APPENDIX K

                            PREPAID BENEFIT PACKAGE
                           DEFINITIONS OF COVERED AND
                              NON-COVERED SERVICES

                                   APPENDIX K
                                October 1, 2004
                                      K-1

<PAGE>

                                   APPENDIX K
                             PREPAID BENEFIT PACKAGE
                 DEFINITIONS OF COVERED AND NON-COVERED SERVICES

The categories of services in the Medicaid Managed Care Benefit Package, when
listed as covered services shall be provided by the Contractor to Enrollees when
medically necessary under the terms of this Agreement. The definitions of
covered and non-covered services therein are in summary form; the full
description and scope of each Medicaid covered service as established by the New
York Medical Assistance Program are set forth in the applicable MMIS Provider
Manual.

All care provided by the Contractor, pursuant to this Agreement, must be
provided, arranged, or authorized by the Contractor or its Participating
Providers with the exception of most behavioral health services to SSI or SSI
related beneficiaries (see Benefit Package K-2), and emergency services,
emergency transportation, family planning, mental health and chemical dependence
assessments (one (1) of each per year), court ordered services, and services
provided by Local Public Health Agencies as described in Section 10 of this
Agreement.

This Appendix contains the following two (2) charts:

K-l   A summary of services provided by the Contractor to all Non-SSI Enrollees.

K-2   A summary of services provided by the Contractor to all SSI Enrollees.

ALSO INCLUDED:

I.    Prepaid Benefit Package Definitions of Covered Services

            A)    Medical Services

                  1.    Inpatient Hospital Services

                  1a.   Inpatient Stay Pending Alternate Level of Medical Care

                  2.    Professional Ambulatory Services

                  3.    Physician Services

                  4.    Home Health Services

                  5.    Private Duty Nursing Services

                  6.    Emergency Room Services

                  7.    Services of Other Practitioners

                  8.    Eye Care and Low Vision Services

                  9.    Laboratory Services

                  10.   Radiology Service

                  11.   Early Periodic Screening Diagnosis and Treatment (EPSDT)
                        Services Through the Child Teen Health Program (C/THP)
                        and Adolescent Preventive Services

                  12.   Durable Medical Equipment (DME)

                  13.   Audiology, Hearing Aid Services and Products

                  14.   Preventive Care

                  15.   Prosthetic/Orthotic Orthopedic Footwear

                  16.   Renal Dialysis

                                   APPENDIX K
                                 October 1, 2004
                                      K-2

<PAGE>

                  17.   Experimental or Investigational Treatment

            B)    Behavioral Health Services

                  1.    Chemical Dependence Services

                        a)    Detoxification Services

                              i)    Medically Managed Inpatient Detoxification

                             ii)    Medically Supervised Withdrawal

                        b)    Chemical Dependence Inpatient Rehabilitation and
                              Treatment Services

                        c)    Chemical Dependence Assessment Self-Referral

                  2.    Mental Health Services

                        a)    Inpatient Services

                        b)    Outpatient Services

            C)    Other Covered Services

                  1.    Federally Qualified Health Center (FQHC) Services

II.   Optional Covered Services (at discretion of LDSS and/or Contractor) [See
      Schedule A of Appendix K for Coverage Status]

            A)    Family Planning and Reproductive Health Care

            B)    Dental Services

            C)    Transportation Services

                  1.    Non-Emergency Transportation

                  2.    Emergency Transportation

III.  Definitions of Non-Covered Services

                   A)   Medical Non-Covered Services

                        1.    Personal Care Agency Services

                        2.    Residential Health Care Facilities (RHCF)

                        3.    Hospice Program

                        4.    Prescription and Non-Prescription (OTC) Drugs,
                              Medical Supplies, and Enteral Formula

            B)    Non-Covered Behavioral Health Services

                  1.    Chemical Dependence Services

                        a)    Outpatient Rehabilitation and Treatment Services

                              i)    Methadone Maintenance Treatment Program
                                    (MMTP)

                             ii)    Medically Supervised Ambulatory Chemical
                                    Dependence Outpatient Clinic Programs

                            iii)    Medically Supervised Chemical Dependence
                                    Outpatient Rehabilitation Programs

                             iv)    Outpatient Chemical Dependence for Youth
                                    Programs

                        b)    Chemical Dependence Services Ordered by the LDSS

                  2.    Mental Health Services

                        a)    Intensive Psychiatric Rehabilitation Treatment
                              Programs (IPRT)

                                   APPENDIX K
                                 October 1, 2004
                                      K-3

<PAGE>

                        b)    Day Treatment

                        c)    Continuing Day Treatment

                        d)    Day Treatment Programs Serving Children

                        e)    Home and Community Based Services Waiver for
                              Seriously Emotionally Disturbed Children

                        f)    Case Management

                        g)    Partial Hospitalization

                        h)    Services Provided through OMH Designated Clinics
                              for Children With a Diagnosis of Serious Emotional
                              Disturbance (SED)

                        i)    Assertive Community Treatment (ACT)

                        j)    Personalized Recovery Oriented Services (PROS)

                  3.    Rehabilitation Services Provided to Residents of OMH
                        Licensed Community Residences (CRs) and Family Based
                        Treatment Programs

                        a)    OMH Licensed CRs

                        b)    Family-Based Treatment

                  4.    Office of Mental Retardation and Developmental
                        Disabilities (OMRDD) Services

                  a)    Long Term Therapy Services Provided by Article 16-Clinic
                        Treatment Facilities or Article 28 Facilities

                        b)    Day Treatment

                        c)    Medicaid Service Coordination (MSC)

                        d)    Home and Community Based Services Waivers (HCBS)

                        e)    Services Provided Through the Care at Home Program
                              (OMRDD)

            C)    Other Non-Covered Services

                  1.    The Early Intervention Program (EIP) - Children Birth to
                        Two (2) Years of Age

                  2.    Preschool Supportive Health Services - Children Three
                        (3) Through Four (4) Years of Age

                  3.    School Supportive Health Services - Children Five (5)
                        Through Twenty-One (21) Years of Age

                  4.    Comprehensive Medicaid Case Management (CMCM)

                  5.    Directly Observed Therapy for Tuberculosis Disease

                  6.    AIDS Adult Day Health Care

                  7.    HIV COBRA Case Management

                  8.    Fertility Services

                  9.    Adult Day Health Care

                  10.   Personal Emergency Response Systems (PERS)

                  11.   School-Based Health Centers

IV.   Schedule A of Appendix K, Prepaid Benefit Package, Coverage Status of
      Optional Covered Services

                                   APPENDIX K
                                 October 1, 2004
                                      K-4

<PAGE>

                                  APPENDIX K-1
                    MANAGED CARE PLAN PREPAID BENEFIT PACKAGE

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Inpatient Hospital Services        Up to 365 medically necessary days per year (366 for
                                   leap year) in accordance with the stop-loss
                                   provisions of Section 3.10 of this Agreement.
                                   Includes inpatient detoxification services provided
                                   in Article 28 hospitals for all Enrollees. Inpatient
                                   dental services are covered. (See dental definition)

Inpatient Stay Pending Alternate   Continued care in a hospital pending placement in an
Level of Medical Care              alternate lower medical level of care, consistent
                                   with the provisions of 18 NYCRR 505.20 and 10 NYCRR,
                                   Part 85.

Professional Ambulatory Services   Provided through ambulatory care facilities
                                   including hospital outpatient departments, D&T
                                   centers, and emergency rooms. Services include
                                   medical, surgical, preventive, primary,
                                   rehabilitative, specialty care, mental health,
                                   family planning, C/THP services and ambulatory
                                   dental surgery. Covered as needed based on medical
                                   necessity.

Preventive Health Services         Care or service to avert disease/illness and/or its
                                   consequences. Preventive care includes primary care,
                                   secondary care and tertiary care. Coverage includes
                                   general health education classes, smoking cessation
                                   classes, childbirth education classes, parenting
                                   classes and nutrition counseling (with targeted
                                   outreach to persons with diabetes and pregnant
                                   women). HIV counseling and testing is a covered
                                   service for all Enrollees.

Laboratory Services                Covered when medically necessary as ordered by a      HIV phenotypic, HIV virtual phenotypic and
                                   qualified medical professional, and when listed in    HIV genotypic drug resistance tests with a
                                   the Medicaid fee schedule. Coverage excludes HIV      Provider's order.
                                   phenotypic, HFV virtual phenotypic and HIV genotypic
                                   drug resistance tests.

Radiology Services                 Covered when medically necessary as ordered by a
                                   qualified medical professional, and when ordered and
                                   provided by a qualified medical professional/
                                   practitioner.

EPSDT Services/Child Teen          EPSDT is a package of early and periodic screening,   Services not included in the managed care
Health Program (C/THP)             including inter-periodic screens and, diagnostic and  Benefit Package ordered by the child's
                                   treatment services that are offered to all Medicaid   physician based on the results of a
                                   eligible children under twenty-one (21) years of age  screening.
                                   known in New York State as the Child Teen Health
                                   Program (C/THP).
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-5

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Home Health Services               Home health care services include medically           Services rendered by a personal care agency
                                   necessary nursing, home health aide services,         which are approved by the Local Social
                                   equipment and appliances, physical therapy, speech/   Services District when ordered by the
                                   language pathology, occupational therapy, social      Enrollee's Primary Care Provider (PCP). The
                                   work services or nutritional services provided by a   district will determine the applicant's
                                   home health care agency pursuant to an established    need for personal care agency services
                                   care plan. Personal care tasks performed by a home    and coordinate a plan of care with the
                                   health aide in connection with a home health care     personal care agency.
                                   agency visit, and pursuant to an established care
                                   plan, are covered.

Private Duty Nursing Services      Covered service when medically necessary in
                                   accordance with the ordering physician, registered
                                   physician assistant or certified nurse
                                   practitioner's written treatment plan.

Emergency Room Services            Covered for emergency conditions, medical or
                                   behavioral, the onset of which is sudden,
                                   manifesting itself by symptoms of sufficient
                                   severity, including severe pain, that a prudent
                                   layperson, possessing an average knowledge of
                                   medicine and health, could reasonably expect the
                                   absence of medical attention to result in (a)
                                   placing the health of the person afflicted with such
                                   condition in serious jeopardy, or in the case of a
                                   behavioral condition placing the health of such
                                   person or others in serious jeopardy; (b) serious
                                   impairment of such person's bodily functions; (c)
                                   serious dysfunction of any bodily organ or part of
                                   such person; or (d) serious disfigurement of such
                                   person. Emergency services include health care
                                   procedures, treatments or services including
                                   psychiatric stabilization and medical detoxification
                                   from drugs or alcohol that are provided for an
                                   emergency medical condition. A medical assessment
                                   (triage) is covered for non-emergent conditions.

Foot Care Services                 Foot care when the Enrollee's (any age) physical
                                   condition poses a hazard due to the presence of
                                   localized illness, injury or symptoms involving the
                                   foot, or when performed as a necessary and integral
                                   part of otherwise covered services such as the
                                   diagnosis and treatment of diabetes, ulcers, and
                                   infections.

Eye Care and Low Vision            Eye care includes the services of an
Services                           ophthalmologist, optometrist and an ophthalmic
                                   dispenser and coverage for contact lenses,
                                   polycarbonate lenses, artificial eyes and
                                   replacement of lost or destroyed glasses (including
                                   repairs) when medically necessary.
                                   Artificial eyes are covered as ordered by a
                                   Contractor's Participating Provider.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-6

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Durable Medical Equipment          DME are devices and equipment other than              Excluded services, such as disposable
(DME)                              medical/surgical supplies, enteral formula,           medical/surgical supplies and enteral
                                   and prosthetic or orthotic appliances. Covered when   formula with a Provider's order.
                                   medically necessary as ordered by a Contractor's
                                   Participating Provider and procured from a
                                   Participating Provider. Coverage excludes disposable
                                   medical/surgical supplies and enteral formula.

Hearing Aids Services              Provided when medically necessary to alleviate        Excluded services, such as hearing aid
                                   disability caused by the loss or impairment of        batteries with a Provider's order.
                                   hearing. Hearing aid products include hearing aids,
                                   earmolds,  special fittings, and replacement parts.
                                   Coverage excludes hearing aid batteries.

Family Planning and                Family planning means the offering, arranging, and    Enrollees may always obtain family planning
Reproductive Health Services       furnishing of those health services which enable      and HIV testing and counseling services,
                                   individuals, including minors, who may be sexually    when part of a family planning visit,
                                   active, to prevent or reduce the incidence of         outside of the plan's network from any
                                   unintended pregnancies and includes the               Provider that accepts Medicaid.
SEE SCHEDULE A OF APPENDIX K       screening, diagnosis and treatment, as medically
FOR COVERAGE STATUS                necessary, for sexually transmissible diseases,
                                   sterilization services and screening for pregnancy.
                                   Reproductive health services also includes all
                                   medically necessary abortions.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-7

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Transportation Services            NON-EMERGENCY TRANSPORTATION:                         For Contractors that do not cover
                                   Transportation expenses are covered when              transportation services, these services are
                                   transportation is essential in order for              paid for fee-for-service. Non-emergent
Non-Emergency Transportation       an Enrollee to obtain necessary medical care and      transportation requests should be referred
                                   services which are covered under this Benefit         to the LDSS.
                                   Package (or by fee-for-service Medicaid for
                                   carved-out services).                                 For Contractors that cover non-emergency
SEC SCHEDULE A OF APPENDIX K       Non-emergent transportation guidelines may be         transportation in the Benefit Package,
FOR COVERAGE STATUS                developed in conjunction with the LDSS, based on the  transportation costs to MMTP services may
                                   LDSS' approved transportation plan.                   be reimbursed by Medicaid fee-for-service
                                                                                         in accordance with the LDSS transportation
                                   Transportation services means transportation by       polices in local districts where there is a
                                   ambulance, ambulette or invalid coach, taxicab,       systematic method to discretely identify
                                   livery, public transportation, or other means         and reimburse such transportation costs.
                                   appropriate to the Enrollee's medical condition; and
                                   a transportation attendant to accompany the Enrollee,
                                   if necessary. Such services may include the
                                   transportation attendant's transportation, meals,
                                   lodging and salary; however, no salary will be paid to
                                   a transportation attendant who is a member of the
                                   Enrollee's family.

                                   For Enrollees with disabilities, the method of
                                   transportation must reasonably accommodate their
                                   needs, taking into account the severity and nature
                                   of the disability.

Emergency Transportation           EMERGENCY TRANSPORTATION
                                   Emergency transportation can only be provided by an
                                   ambulance service.
SEE SCHEDULE A OF APPENDIX K       Emergency transportation is covered for Enrollees
FOR COVERAGE STATUS                suffering from severe, life-threatening or
                                   potentially disabling conditions which require the
                                   provision of emergency medical services while the
                                   Enrollee is being transported.

Dental Services                    Optional Benefit Package dental services include:     Routine exams, orthodontic services and
                                                                                         appliances, dental office surgery,
                                   -  Medically necessary preventive, prophylactic and   fillings, prophylaxis, provided to
                                      other routine dental care, services and            Enrollees of plans not electing to cover
SEE SCHEDULE A OF APPENDIX K          supplies and dental prosthetics required to        dental services.
FOR COVERAGE STATUS                   alleviate a serious health condition, including
                                      one which affects employability.

                                   As described in Sections 10.16 and 10.28 of this
                                   Agreement, Enrollees may self-refer to Article 28
                                   clinics operated by academic dental centers to
                                   obtain covered dental services.                       Orthodontic services are always covered by
                                                                                         fee-for-service.

                                   All Contractors must cover the following, even if
                                   dental services is not a plan covered benefit:

                                   -  Ambulatory or inpatient surgical services
                                      (subject to prior authorization by the
                                      Contractor).

                                   Coverage excludes the professional services of the
                                   dentist if dental services are not covered by the
                                   Contractor's Benefit Package.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-8

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Court-Ordered Services             Coverage includes such services ordered by a court
                                   of competent jurisdiction if the services are in the
                                   Contractor's Benefit Package.

Prosthetic/Orthotic                Covered when medically necessary as ordered by the
Services/Orthopedic Footwear       Contractor's Participating Provider.

Mental Health Services             Covered when medically necessary, in accordance with  All services in excess of twenty (20)
                                   the stop-loss provisions as described in Section      outpatient visits and thirty (30) inpatient
                                   3.12 of this Agreement. Enrollees must be allowed to  days in accordance with the stop-loss
                                   self-refer for one (1) mental health assessment from  provisions in Section 3.12 of this
                                   a Contractor's Participating Provider in a twelve     Agreement. Contractor continues to
                                   (12) month period. In the case of children, such      reimburse mental health service providers
                                   self-referrals may originate at the request of a      and coordinate care. The Contractor is
                                   school guidance counselor or similar source.          reimbursed for payment through the
                                                                                         stop-loss provisions.

Detoxification Services            Covered when medically necessary on either an         Medically Supervised Inpatient and
                                   inpatient or outpatient basis. Such services are      Outpatient Withdrawal Services, when
                                   referred to as "Medically Managed Detoxification      ordered by the LDSS under Welfare Reform
                                   Services" when provided in facilities licensed under  (as indicated by "code 83").
                                   Title 14 NYCRR Part 816.6 or Article 28 of the
                                   Public Health Law; and "Medically Supervised
                                   Inpatient and Outpatient Withdrawal Services" when
                                   provided in facilities licensed under Title 14 NYCRR
                                   Part 816.7.

Chemical Dependence Inpatient      Covered when medically necessary in accordance with   Chemical Dependence Inpatient
Rehabilitation and Treatment       the stop-loss provisions described in Section 3.12    Rehabilitation and Treatment Services when
Services                           of this Agreement.                                    ordered by the LDSS under Welfare Reform
                                                                                         (as indicated by "code 83")

Chemical Dependence                Enrollees must be allowed to self refer for one (1)
Assessment Self-Referral           assessment from a Contractor's participating
                                   provider in a twelve (12) month period.

Experimental and/or                Covered on a case by case basis in accordance with
Investigational Treatment          the provisions of Section 4910 of the New York State
                                   P.H.L.

Renal Dialysis                     Renal dialysis is covered when medically necessary
                                   as ordered by a qualified medical professional.
                                   Renal dialysis may be provided in an inpatient
                                   hospital setting, in an ambulatory care facility, or
                                   in the home on recommendation from a renal dialysis
                                   center.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-9

<PAGE>

                                       K-2
              MANAGED CARE PLAN PREPAID HEALTH ONLY BENEFIT PACKAGE
                       FOR SSI AND SSI RELATED RECIPIENTS

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Inpatient Hospital Services        Up to 365 medically necessary days per year (366 for
                                   leap year) in accordance with the stop-loss
                                   provisions of Section 3.10 of this Agreement.
                                   Includes inpatient detoxification services provided
                                   in Article 28 hospitals for all Enrollees.
                                   Inpatient dental services are covered.

Inpatient Stay Pending Alternate   Continued care in a hospital pending placement in an
Level of Medical Care              alternate lower medical level of care, consistent
                                   with the provisions of 18 NYCRR 505.20 and 10
                                   NYCRR, Part 85.

Professional Ambulatory Services   Provided through ambulatory care facilities           Mental Health and Chemical Dependence
                                   including hospital outpatient departments, D&T        services.
                                   centers, and emergency rooms. Services include
                                   medical, surgical, preventive, primary,
                                   rehabilitative, specialty care, family planning,
                                   C/THP services and ambulatory dental surgery.
                                   Covered as needed based on medical necessity.

EPSDT Services/ Child Teen         EPSDT is a package of early and periodic screening,   Services not included in the managed care
Health Program (C/THP)             including inter-periodic screens and diagnostic and   Benefit Package ordered by the child's
                                   treatment services that are offered to all Medicaid   physician based on the results of a
                                   eligible children under twenty-one (21) years of      screening.
                                   age, known in New York State as the Child Teen
                                   Health Plan (C/THP).

Preventive Health Services         Care and services to avert disease/illness and/or
                                   its consequences. Preventive care includes primary
                                   care, secondary care and tertiary care. Coverage
                                   includes general health education classes, smoking
                                   cessation classes, childbirth education classes,
                                   parenting classes and nutrition counseling (with
                                   targeted outreach to persons with diabetes and
                                   pregnant women). HIV counseling and testing is a
                                   covered service for all Enrollees.

Home Health Services               Home health care services include medically           Services rendered by a personal care agency
                                   necessary nursing, home health aide services,         which are approved by the Local Social
                                   equipment and appliances, physical therapy,           Services District when ordered by the
                                   speech/language pathology, occupational therapy,      Enrollee's Primary Care Provider (PCP). The
                                   social work services or nutritional services          district will determine the applicant's
                                   provided by a home health care agency pursuant to an  need for personal care agency services
                                   established care plan. Personal care tasks performed  and coordinate with the personal care
                                   by a home health aide in connection with a home       agency a plan of care.
                                   health care agency visit, and pursuant to an
                                   established care plan, are covered.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-10

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Private Duty Nursing Services      Covered service when medically necessary in
                                   accordance with the ordering physician, registered
                                   physician assistant or certified nurse
                                   practitioner's written treatment plan.

Emergency Room Services            Covered for emergency conditions, medical or
                                   behavioral, the onset of which is sudden,
                                   manifesting itself by symptoms of sufficient
                                   severity, including severe pain, that a prudent
                                   layperson, possessing an average knowledge of
                                   medicine and health, could reasonably expect the
                                   absence of medical attention to result in (a)
                                   placing the health of the person afflicted with such
                                   condition in serious jeopardy, or in the case of a
                                   behavioral condition placing the health of such
                                   person or others in serious jeopardy; (b) serious
                                   impairment of such person's bodily functions; (c)
                                   serious dysfunction of any bodily organ or part of
                                   such person; or (d) serious disfigurement of such
                                   person. Emergency services include health care
                                   procedures, treatments or services, including
                                   psychiatric stabilization and medical detoxification
                                   from drugs or alcohol that are provided for an
                                   emergency medical condition. A medical assessment
                                   (triage) is covered for non-emergent conditions.

Foot Care Services                 Foot care when the Enrollee's (of any age) physical
                                   condition poses a hazard due to the presence of
                                   localized illness, injury or symptoms involving the
                                   foot, or when performed as a necessary and integral
                                   part of otherwise covered services such as the
                                   diagnosis and treatment of diabetes, ulcers, and
                                   infections.

Eye Care and Low Vision            Eye care includes the services of an ophthalmologist
Services                           optometrist and an ophthalmic dispenser and coverage
                                   for contact lenses, polycarbonate lenses, artificial
                                   eyes and replacement of lost or destroyed glasses
                                   (including repairs) when medically necessary.

                                   Artificial eyes are covered as ordered by the
                                   Contractor's Participating Provider.
</TABLE>

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Dental Services                    Optional Benefit Package dental services include:     Routine exams, orthodontic services and
                                                                                         appliances, dental office surgery,
                                   -  Medically necessary preventive, prophylactic and   fillings, prophylaxis, provided to
                                      other routine dental care, services and supplies   Enrollees of MCOs not electing to cover
SEE SCHEDULE A OF APPENDIX K          and dental prosthetics required to alleviate a     dental services.
FOR COVERAGE STATUS                   serious health condition, including one which
                                      affects employability.

                                   As described in Sections 10.16 and 10.28 of this
                                   Agreement, Enrollees may self-refer to Article 28
                                   clinics operated by academic dental centers to
                                   obtain covered dental services.

                                   All Contractors must cover the following, even if
                                   dental services is not a plan covered benefit:

                                   -  Ambulatory or inpatient surgical services
                                      (subject to prior authorization by the
                                      Contractor).

                                   Coverage excludes the professional services of the
                                   dentist if dental services arc not covered by the
                                   Contractor's Benefit Package.

Family Planning and                Family planning means the offering, arranging, and    Enrollees may always obtain family planning
Reproductive Health Services       furnishing of those health services which enable      and HIV testing and counseling services,
                                   individuals, including minors, who may be sexually    when part of a family planning visit,
                                   active, to prevent or reduce the incidence of         outside of the Contractor's network from
                                   unintended pregnancies and includes the screening,    any Provider that accept Medicaid.
SEE SCHEDULE A OF APPENDIX K       diagnosis and treatment, as medically necessary for
FOR COVERAGE STATUS                sexually transmissible diseases, sterilization
                                   services and screening for pregnancy.
                                   Reproductive health services also includes all
                                   medically necessary abortions.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-12

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Transportation Services            NON-EMERGENCY TRANSPORTATION:
                                   Transportation expenses are covered when              For Contractors that do not cover
                                   transportation is essential in order for an Enrollee  transportation services, these services are
Non-Emergency Transportation:      to obtain necessary medical care and services which   paid for fee-for-service. Non-emergent
                                   are covered under this Benefit Package (or by         transportation requests should be referred
                                   fee-for-service Medicaid for carved-out services).    to the LDSS.
SEE SCHEDULE A OF APPENDIX K       Non-emergent transportation guidelines may be
FOR COVERAGE STATUS                developed in conjunction with the LDSS, based on the
                                   LDSS' approved transportation plan.
                                                                                         For Contractors that cover non-emergency
                                   Transportation services means transportation by       transportation in the Benefit Package,
                                   ambulance, ambulette or invalid coach taxicab         transportation costs to MMTP services may
                                   livery, public transportation, or other means         be reimbursed by Medicaid fee-for-service
                                   appropriate to the Enrollee's medical condition; and  in accordance with the LDSS transportation
                                   a transportation attendant to accompany the           policies in local districts where there is
                                   Enrollee, if necessary. Such services may include     a systematic method to discretely identify
                                   the transportation attendant's transportation,        and reimburse such transportation costs.
                                   meals, lodging and salary; however, no salary will
                                   be paid to a transportation attendant who is a member
                                   of the Enrollee's family.

                                   For Enrollees with disabilities, the method of
                                   transportation must reasonably accommodate their
                                   needs, taking into account the severity and nature
                                   of the disability.

Emergency Transportation.          EMERGENCY TRANSPORTATION

                                   Emergency transportation can only be provided by an
                                   ambulance service.

SEE SCHEDULE A OF APPENDIX K       Emergency transportation is covered for Enrollees
FOR COVERAGE STATUS                suffering from severe, life-threatening or
                                   potentially disabling conditions which require the
                                   provision of emergency medical services while the
                                   Enrollee is being transported.

Laboratory Services                Covered when medically necessary as ordered by a      HIV phenotypic, HIV virtual phenotypic and
                                   medical professional, and when listed in the          HIV genotypic drug resistance tests with a
                                   Medicaid fee schedule. Coverage excludes HIV          Provider's order.
                                   phenotypic, HIV virtual phenotypic and HIV genotypic
                                   drug resistance tests.

Radiology Services                 Covered when medically necessary as ordered by a
                                   medical professional, and when ordered and provided
                                   by a qualified medical professional/practitioner.

Durable Medical Equipment          DME are devices and equipment other than medical/     Excluded services, such as disposable
(DME)                              surgical supplies enteral formula, and prosthetic or  medical/surgical supplies and enteral
                                   orthotic appliances. Covered when medically           formula with a Provider's order.
                                   necessary as ordered by the Contractor's
                                   Participating Provider and procured from a
                                   Participating Provider. Coverage excludes disposable
                                   medical/surgical supplies and enteral formula.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-13

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                   MANAGED CARE PLAN SCOPE OF BENEFIT                    COVERED BY MEDICAID FEE-FOR-SERVICE
<S>                                <C>                                                   <C>
Hearing Aid Services               Provided when medically necessary to alleviate        Excluded services, such as hearing aid
                                   disability caused by the loss or impairment of        batteries with a Provider's order.
                                   hearing. Hearing aid products include hearing aids,
                                   earmolds, special fittings, and replacement parts.
                                   Coverage excludes hearing aid batteries.

Court-Ordered Services             Coverage includes such services ordered by a court
                                   of competent jurisdiction if the services are in the
                                   Contractor's Benefit Package.

Prosthetic/Orthotic Services/      Covered when medically necessary as ordered by a
Orthotic Footwear                  managed care plan qualified medical professional.

Renal Dialysis                     Renal dialysis is covered when medically necessary
                                   as ordered by a qualified medical professional.
                                   Renal dialysis may be provided in an inpatient
                                   hospital setting, in an ambulatory care facility, or
                                   in the home on recommendation from a renal dialysis
                                   center.

Experimental and/or                Covered on a case by case basis in accordance with
Investigational Treatment          the provisions of Section 4910 of the New York State
                                   P.H.L.

Detoxification Services            Covered when medically necessary on either an
                                   inpatient or outpatient basis. Such services are
                                   referred to as "Medically Managed Detoxification
                                   Services" when provided in facilities licensed under
                                   Title 14 NYCRR Part 816.6 or Article 28 of the
                                   Public Health Law; and "Medically Supervised
                                   Inpatient and Outpatient Withdrawal Services"
                                   when provided in facilities licensed under
                                   Title 14 NYCRR Part 816.7.
</TABLE>

                                   APPENDIX K.
                                 October 1, 2004
                                      K-14
<PAGE>

1. PREPAID BENEFIT PACKAGE DEFINITIONS OF COVERED SERVICES

A. MEDICAL SERVICES

1. INPATIENT HOSPITAL SERVICES

Inpatient hospital services, as medically necessary, shall include, except as
otherwise specified, the care, treatment, maintenance and nursing services as
may be required, on an inpatient hospital basis, up to 365 days per year (366
days in leap year). Among other services, inpatient hospital services encompass
a full range of necessary diagnostic and therapeutic care including medical,
surgical, nursing, radiological, and rehabilitative services. Services are
provided under the direction of a physician, certified nurse practitioner, or
dentist.

1a. INPATIENT STAY PENDING ALTERNATE LEVEL OF MEDICAL CARE

Inpatient stay pending alternate level of medical care, or continued care in a
hospital pending placement in an alternate lower medical level of care,
consistent with the provisions of 18 NYCRR 505.20 and 10 NYCRR, Part 85.

2. PROFESSIONAL AMBULATORY SERVICES

Outpatient hospital services are provided through ambulatory care facilities.
Ambulatory care facilities include hospital outpatient departments (OPD),
diagnostic and treatment centers (free standing clinics) and emergency rooms.
These facilities may provide those necessary medical, surgical, and
rehabilitative services and items authorized by their operating certificates.
Outpatient services (clinic) also include preventive, primary medical,
specialty, mental health, C/THP and family planning services provided by
ambulatory care facilities.

Hospital OPDs and D&T centers may perform ordered ambulatory services. The
purpose of ordered ambulatory services is to make available to the Participating
Provider those services needed to complement the provision of ambulatory care in
his/her office. Examples are: diagnostic testing and radiology.

3. PHYSICIAN SERVICES

"Physicians' services," whether furnished in the office, the Enrollee's home, a
hospital, a skilled nursing facility, or elsewhere, means services furnished by
a physician:

      (1)   within the scope of practice of medicine or osteopathy as defined in
            law by the New York State Education Department; and

      (2)   by or under the personal supervision of an individual licensed and
            currently registered by the New York State Education Department to
            practice medicine or osteopathy.

                                   APPENDIX K
                                 October 1,2004
                                      K-15

<PAGE>

Physician services include the full range of preventive care services, primary
care medical services and physician specialty services that fall within a
physician's scope of practice under New York State law.

The following are also included without limitations:

      -     pharmaceuticals and medical supplies routinely furnished or
            administered as part of a clinic or office visit;

      -     physical examinations, including those which are necessary for
            employment, school, and camp;

      -     physical and/or mental health, or chemical dependence examinations
            of children and their parents as requested by the LDSS to fulfill
            its statutory responsibilities for the protection of children and
            adults and for children in foster care;

      -     health and mental health assessment for the purpose of making
            recommendations regarding a Enrollee's disability status for Federal
            SSI applications;

      -     health assessments for the Infant/Child Assessment Program (ICHAP);

      -     annual preventive health visits for adolescents;

      -     new admission exams for school children if required by the LDSS;

      -     health screening, assessment and treatment of refugees, including
            completing SDOH/LDSS required forms;

      -     Child/Teen Health Program (C/THP) services which are comprehensive
            primary health care services provided to children under twenty-one
            (21) years of age (see Section 10 of this Agreement).

4. HOME HEALTH SERVICES

      18 NYCRR 505.23(a)(3)

Home health care services are provided to Enrollees in their homes by a home
health agency certified under Article 36 of the New York State P.H.L. (Certified
Home Health Agency - CHHA). Home health services mean the following services
when prescribed by a Provider and provided to a Medicaid managed care Enrollee
in his or her home:

                  -     nursing services provided on a part-time or intermittent
                        basis by a CHHA or, if there is no CHHA that services
                        the county/district, by a registered professional nurse
                        or a licensed practical nurse acting under the direction
                        of the Enrollee's PCP;

                  -     physical therapy, occupational therapy, or speech
                        pathology and audiology services; and

                  -     home health services provided by a person who meets the
                        training requirements of the SDOH, is assigned by a
                        registered professional nurse to provide home health aid
                        services in accordance with the Enrollee's plan of care,
                        and is supervised by a registered professional nurse
                        from a CHHA or if the Contractor has no CHHA available,
                        a registered nurse, or therapist.

                                   APPENDIX K
                                October 1, 2004
                                      K-16

<PAGE>

Personal care tasks performed by a home health aide incidental to a certified
home health care agency visit, and pursuant to an established care plan, are
covered.

Services include care rendered directly to the Enrollee and instructions to
his/her family or caretaker such as teacher or day care provider in the
procedures necessary for the Enrollee's treatment or maintenance.

The Contractor must provide up to two (2) post partum home visits for high risk
infants and/or high risk mothers, as well as to women with less than a
forty-eight (48) hour hospital stay after a vaginal delivery or less than a
ninety-six (96) hour stay after a cesarean delivery. Visits must be made by a
qualified health professional (minimum qualifications being an RN with
maternal/child health background), the first visit to occur within forty-eight
(48) hours of discharge.

5. PRIVATE DUTY NURSING SERVICES

Private duty nursing services shall be provided by a person possessing a license
and current registration from the NYS Education Department to practice as a
registered professional nurse or licensed practical nurse. Private duty nursing
services can be provided through an approved certified home health agency, a
licensed home care agency, or a private Practitioner. The location of nursing
services may be in the Enrollee's home or in the hospital.

Private duty nursing services are covered only when determined by the attending
physician to be medically necessary. Nursing services may be intermittent,
part-time or continuous and provided in accordance with the ordering physicians,
or certified nurse practitioner's written treatment plan.

6. EMERGENCY ROOM SERVICES

Emergency conditions, medical or behavioral, the onset of which is sudden,
manifesting itself by symptoms of sufficient severity, including severe pain,
that a prudent layperson, possessing an average knowledge of medicine and
health, could reasonably expect the absence of medical attention to result in
(a) placing the health of the person afflicted with such condition in serious
jeopardy, or in the case of a behavioral condition placing the health of such
person or others in serious jeopardy; (b) serious impairment of such person's
bodily functions; (c) serious dysfunction of any bodily organ or part of such
person; or (d) serious disfigurement of such person are covered. Emergency
services include health care procedures, treatments or services, needed to
evaluate or stabilize an Emergency Medical Condition including psychiatric
stabilization and medical detoxification from drugs or alcohol. A medical
assessment (triage) is covered for non-emergent conditions.

7. SERVICES OF OTHER PRACTITIONERS

a)    Nurse Practitioner Services

Nurse practitioner services include preventive services, the diagnosis of
illness and physical conditions, and the performance of therapeutic and
corrective measures, within the scope of the certified nurse practitioner's
licensure and collaborative practice agreement with a licensed physician in
accordance with the requirements of the NYS Education Department.

                                   APPENDIX K
                                October 1, 2004
                                      K-17

<PAGE>

  The following services are also included in the certified nurse practitioner's
scope of services, without limitation:

-     Child/Teen Health Program (C/THP) services which are comprehensive primary
      health care services provided to children under twenty-one (21) (see page
      20 of this Appendix and Section 10.5 of this Agreement);

-     Physical examinations including those which are necessary for employment,
      school and camp.

b. Rehabilitation Services

      18 NYCRR 505.1l

Rehabilitation services are provided for the maximum reduction of physical or
mental disability and restoration of the Enrollee to his or her best functional
level. Rehabilitation services include care and services rendered by physical
therapists, speech-language pathologists and occupational therapists.
Rehabilitation services may be provided in an Article 28 inpatient or outpatient
facility, an Enrollee's home, in an approved home health agency, in the office
of a qualified private practicing therapist or speech pathologist, or for a
child in a school, pre-school or community setting, or in a Residential Health
Care Facility (RHCF) as long as the Enrollee's stay is classified as a
rehabilitative stay. Rehabilitation services are covered as medically necessary,
when ordered by the Contractor's Participating Provider.

c. Midwifery Services

      SSA Section 1905 (a)(17), Education Law Section 6951(i).

Midwifery services include the management of normal pregnancy, childbirth and
postpartum care as well as primary preventive reproductive health care to
essentially healthy women as specified in a written practice agreement and shall
include newborn evaluation, resuscitation and referral for infants. The care may
be provided on an inpatient or outpatient basis including in a birthing center
or in the Enrollee's home as appropriate. The midwife must be licensed by the
NYS Education Department.

d. Clinical Psychological Services

      18 NYCRR 505.18(a)

Clinical psychological services include psychological evaluation, testing and
therapeutic treatment for personality or behavior disorders.

e. Foot Care Services

Covered services must include routine foot care when any Enrollee's (regardless
of age) physical condition poses a hazard due to the presence of localized
illness, injury or symptoms involving the foot, or when performed as a necessary
and integral part of otherwise covered services such as the diagnosis and
treatment of diabetes, ulcers, and infections.

                                   APPENDIX K
                                 October 1, 2004
                                      K-18

<PAGE>

Services provided by a podiatrist for persons under twenty-one (21) must be
covered upon referral of a physician, registered physician's assistant,
certified nurse practitioner or certified midwife.

Routine hygienic care of the feet, the treatment of corns and calluses, the
trimming of nails, and other hygienic care such as cleaning or soaking feet, is
not covered in the absence of a pathological condition.

8. EYE CARE AND LOW VISION SERVICES

      18 NYCRR Section 505.6(b)(l-3)

Eye care includes the services of ophthalmologists, optometrists and ophthalmic
dispensers, and includes eyeglasses, medically necessary contact lenses and
polycarbonate lenses, artificial eyes (stock or custom-made), low vision aids
and low vision services. Eyecare coverage includes the replacement of lost or
destroyed eyeglasses. The replacement of the complete pair of eyeglasses should
duplicate the original prescription and frames. Coverage also includes the
repair or replacement of parts in situations where the damage is the result of
causes other than defective workmanship. Replacement parts should duplicate the
original prescription and frames. Repairs to, and replacements of, frames and/or
lenses must be rendered as needed.

MCOs that allow upgrades of eyeglass frames or additional features, cannot apply
the eyeglass benefit towards the cost and bill the difference to the Enrollee.
However, if the Contractor does not include upgraded eyeglasses or additional
features such as scratchcoating, progressive lenses, or photogray lenses, the
Enrollee may choose to purchase the upgraded frame or feature by paying the
entire cost as a private customer.

Examinations for diagnosis and treatment for visual defects and/or eye disease
is provided only as necessary and as required by the Enrollee's particular
condition. Examinations which include refraction are limited to every two (2)
years unless otherwise justified as medically necessary.

Eyeglasses do not require changing more frequently than every two (2) years
unless medically indicated, such as a change in correction greater than 1/2
diopter, or unless the glasses are lost, damaged, or destroyed.

An ophthalmic dispenser fills the prescription of an optometrist or
opthalmologist and supplies eyeglasses or other vision aids upon the order of a
qualified practitioner.

Enrollees may self-refer to any Participating Provider of vision services
(optometrist or opthalmologist) for refractive vision services.

9. LABORATORY SERVICES

      18 NYCRR Section 505.7(a)

Laboratory services include medically necessary tests and procedures ordered by
a qualified medical professional and listed in the Medicaid fee schedule for
laboratory services, with the exception of HIV phenotypic, HIV virtual
phenotypic and HIV genotypic drug resistance tests, which are not included in
the Benefit Package and are covered by Medicaid fee-for-service.

                                   APPENDIX K
                                 October 1, 2004
                                      K-19

<PAGE>

All laboratory testing sites providing services under this Contract must have a
permit issued by the New York State Department of Health and a Clinical
Laboratory Improvement Act (CLIA) certificate of waiver, a physician performed
microscopy procedures (PPMP) certificate, or a certificate of registration along
with a CLIA identification number. Those laboratories with certificates of
waiver or a PPMP certificate may perform only those specific tests permitted
under the terms of their waiver. Laboratories with certificates of registration
may perform a full range of laboratory tests for which they have been certified.
Physicians providing laboratory testing may perform only those specific limited
laboratory procedures identified in the Physician's MMIS Provider Manual.

10. RADIOLOGY SERVICES

      18 NYCRR Section 505.17(c)(7)(d)

Radiology services include medically necessary services provided by qualified
practitioners in the provision of diagnostic radiology, diagnostic ultrasound,
nuclear medicine, radiation oncology, and magnetic resonance imaging (MRI).
These services may only be performed upon the order of a qualified practitioner.

11. EARLY PERIODIC SCREENING DIAGNOSIS AND TREATMENT (EPSDT) SERVICES THROUGH
    THE CHILD TEEN HEALTH PROGRAM (C/THP) AND ADOLESCENT PREVENTIVE SERVICES

      18 NYCRR Section 508.8

Child/Teen Health Program (C/THP) is a package of early and periodic screening,
including inter-periodic screens and, diagnostic and treatment services that New
York State offers all Medicaid eligible children under twenty-one (21) years of
age. Care and services shall be provided in accordance with the periodicity
schedule and guidelines developed by the New York State Department of Health.
The care includes necessary health care, diagnostic services, treatment and
other measures (described in Section 1905(a) of the Social Security Act) to
correct or ameliorate defects, and physical and mental illnesses and condition
discovered by the screening services (regardless of whether the service is
otherwise included in the New York State Medicaid Plan). The package of services
includes administrative services designed to assist families obtain services for
children that include outreach, education, appointment scheduling,
administrative case management and transportation assistance.

12. DURABLE MEDICAL EQUIPMENT (DME)

      18 NYCRR Section 505.5(a)(l) and Section 4.4 of the MMIS DME, Medical and
      Surgical Supplies and Prosthetic and Orthotic Appliances Provider Manual

Durable Medical Equipment (DME) are devices and equipment, other than
medical/surgical supplies, enteral formula, and prosthetic or orthotic
appliances, and have the following characteristics:

      (i)   can withstand repeated use for a protracted period of time;

      (ii)  are primarily and customarily used for medical purposes;

      (iii) are generally not useful to a person in the absence of illness or
            injury; and

      (iv)  are usually not fitted, designed or fashioned for a particular
            individual's use. Where equipment is intended for use by only one
            (1) person, it may be either custom made or customized.

                                   APPENDIX K
                                 October 1, 2004
                                      K-20

<PAGE>

DME must be ordered by a qualified practitioner and procured from a
Participating Provider.

13. AUDIOLOGY, HEARING AID SERVICES AND PRODUCTS

      18 NYCRR Section 505.31 (a)(1)(2) and Section 4.7 of the MMIS Hearing Aid
      Provider Manual

a)  Hearing aid services and products are provided in compliance with Article
    37-A of the General Business Law when medically necessary to alleviate
    disability caused by the loss or impairment of hearing. Hearing aid services
    include: selecting, fitting and dispensing of hearing aids, hearing aid
    checks following dispensing of hearing aids, conformity evaluation, and
    hearing aid repairs.

b)  Audiology services include audiometric examinations and testing, hearing aid
    evaluations and hearing aid prescriptions or recommendations, as medically
    indicated.

c)  Hearing aid products include hearing aids, earmolds, special fittings, and
    replacement parts (hearing aid batteries are excluded from the Benefit
    Package, but are covered by Medicaid fee-for-service as part of the
    prescription benefit).

14. PREVENTIVE CARE

Preventive care means care and services to avert disease/illness and/or its
consequences. There are three (3) levels of preventive care: 1) primary, such as
immunizations, aimed at preventing disease; 2) secondary, such as disease
screening programs aimed at early detection of disease; and 3) tertiary, such as
physical therapy, aimed at restoring function after the disease has occurred.
Commonly, the term "preventive care" is used to designate prevention and early
detection programs rather than restorative programs.

The following preventive services are also included in the managed care Benefit
Package. These preventive services are essential for promoting wellness and
preventing illness. MCOs must offer the following:

-     General health education classes.

-     Pneumonia and influenza immunizations for at risk populations.

-     Smoking cessation classes, with targeted outreach for adolescents and
      pregnant women.

-     Childbirth education classes.

-     Parenting classes covering topics such as bathing, feeding, injury
      prevention, sleeping, illness prevention, steps to follow in an emergency,
      growth and development, discipline, signs of illness, etc.

-     Nutrition counseling, with targeted outreach for diabetics and pregnant
      women.

-     Extended care coordination, as needed, for pregnant women.

-     HIV counseling and testing.

                                   APPENDIX K
                                October 1, 2004
                                      K-21

<PAGE>

15. PROSTHETIC/ORTHOTIC ORTHOPEDIC FOOTWEAR

      Section 4.5, 4.6 and 4.7 of the MMIS DME, Medical and Surgical Supplies
      and Prosthetic and Orthotic Appliances Provider Manual

a. PROSTHETICS are those appliances or devices ordered for an Enrollee by a
Participating Provider which replace or perform the function of any missing part
of the body. Artificial eyes are covered as part of the eye care benefit.

b. ORTHOTICS are those appliances or devices, ordered for an Enrollee by a
qualified practitioner which are used for the purpose of supporting a weak or
deformed body part or to restrict or eliminate motion in a diseased or injured
part of the body.

c. ORTHOPEDIC FOOTWEAR means shoes, shoe modifications, or shoe additions which
are used to correct, accommodate or prevent a physical deformity or range of
motion malfunction in a diseased or injured part of the ankle or foot; to
support a weak or deformed structure of the ankle or foot, or to form an
integral part of a brace.

16. RENAL DIALYSIS

Renal dialysis is covered when medically necessary as ordered by a qualified
medical professional. Renal dialysis may be provided in an inpatient hospital
setting, in an ambulatory care facility, or in the home on recommendation from a
renal dialysis center.

17. EXPERIMENTAL OR INVESTIGATIONAL TREATMENT

Experimental and investigational treatment is covered on a case by case basis.

Experimental or investigational treatment for life-threatening and/or disabling
illnesses may also be considered for coverage under the external appeal process
pursuant to the requirements of Section 4910 of New York State P.H.L. under the
following conditions:

(1) The Enrollee has had coverage of a health care service denied on the basis
    that such service is experimental and investigational, and

(2) The Enrollee's attending physician has certified that the Enrollee has a
    life-threatening or disabling condition or disease:

      (a) for which standard health services or procedures have been ineffective
      or would be medically inappropriate, or

      (b) for which there does not exist a more beneficial standard health
      service or procedure covered by the health care plan, or

      (c) for which there exists a clinical trial, and

                                   APPENDIX K
                                October 1, 2004
                                      K-22

<PAGE>

(3) The Enrollee's provider, who must be a licensed, board-certified or
    board-eligible physician, qualified to practice in the area of practice
    appropriate to treat the Enrollee's life-threatening or disabling condition
    or disease, must have recommended either:

      (a)   a health service or procedure that, based on two (2) documents from
            the available medical and scientific evidence, is likely to be more
            beneficial to the Enrollee than any covered standard health service
            or procedure; or

      (b)   a clinical trial for which the Enrollee is eligible; and

(4) The specific health service or procedure recommended by the attending
    physician would otherwise be covered except for the MCO's determination that
    the health service or procedure is experimental or investigational.

B.    BEHAVIORAL HEALTH SERVICES

These services include Chemical Dependence and Mental Health Services.

-     CHEMICAL DEPENDENCE SERVICES:

      For all Enrollees not categorized as SSI or SSI related, Chemical
      Dependence Services in the Benefit Package include inpatient treatment
      services including inpatient rehabilitation and treatment services
      programs, Detoxification Services (Medically Managed Inpatient
      Detoxification and Medically Supervised Inpatient and Outpatient
      Withdrawal Services) and self-referral for assessment as described below.

      For all Enrollees categorized as SSI or SSI related, the Benefit Package
      includes Detoxification Services (Medically Managed Inpatient
      Detoxification and Medically Supervised Inpatient and Outpatient
      Withdrawal Services). All other Chemical Dependence Services, including
      Chemical Dependence Inpatient Rehabilitation and Treatment, are covered on
      a Medicaid fee-for-service basis for the SSI population.

-     MENTAL HEALTH SERVICES:

      The Mental Health Services listed below are in the Benefit Package for all
      Enrollees not categorized as SSI or SSI related. For Enrollees who are
      categorized as SSI or SSI related, all Mental Health Services are covered
      on a Medicaid fee-for-service basis.

1.    CHEMICAL DEPENDENCE SERVICES

a.    Detoxification Services

i) Medically Managed Inpatient Detoxification

      These programs provide medically directed twenty-four hour care on an
      inpatient basis to individuals who are at risk of severe alcohol or
      substance abuse withdrawal, incapacitated, a risk to self or others, or
      diagnosed with an acute physical or mental co-morbidity. Specific services
      include, but are not limited to: medical management, bio-psychosocial
      assessments, stabilization of medical psychiatric / psychological
      problems, individual and group

                                   APPENDIX K
                                October 1, 2004
                                      K-23

<PAGE>

      counseling, level of care determinations and referral and linkages to
      other services as necessary. Medically Managed Detoxification Services are
      provided by facilities licensed by OASAS under Title 14 NYCRR Part 816.6
      and the Department of Health as a general hospital pursuant to Article 28
      of the Public Health Law or by the Department of Health as a general
      hospital pursuant to Article 28 of the Public Health Law.

ii)   Medically Supervised Withdrawal

      (a) Medically Supervised Inpatient Withdrawal

      These programs offer treatment for moderate withdrawal on an inpatient
      basis. Services must include medical supervision and direction under the
      care of a physician in the treatment for moderate withdrawal. Specific
      services must include, but are not limited to: medical assessment within
      twenty four hours of admission; medical supervision of intoxication and
      withdrawal conditions; bio-psychosocial assessments; individual and group
      counseling and linkages to other services as necessary. Maintenance on
      methadone while a patient is being treated for withdrawal from other
      substances may be provided where the provider is appropriately authorized.
      Medically Supervised Inpatient Withdrawal services are provided by
      facilities licensed under Title 14 NYCRR Part 816.7.

      (b) Medically Supervised Outpatient Withdrawal

      These programs offer treatment for moderate withdrawal on an outpatient
      basis. Required services include, but are not limited to: medical
      supervision of intoxication and withdrawal conditions; bio-psychosocial
      assessments; individual and group counseling; level of care
      determinations; discharge planning; and referrals to appropriate services.
      Maintenance on methadone while a patient is being treated for withdrawal
      from other substances may be provided where the provider is appropriately
      authorized. Medically Supervised Outpatient Withdrawal services are
      provided by facilities licensed by Title 14 NYCRR Part 816.7.

      All detoxification and withdrawal services are a covered benefit for all
      Enrollees, including those categorized as SSI or SSI related.

      Detoxification Services in Article 28 inpatient hospital facilities are
      subject to the stop-loss provisions specified in Section 3.11 of this
      Agreement.

b.    Chemical Dependence Inpatient Rehabilitation and Treatment Services

      Services provided include intensive management of chemical dependence
      symptoms and medical management of physical or mental complications from
      chemical dependence to clients who cannot be effectively served on an
      outpatient basis and who are not in need of medical detoxification or
      acute care. These services can be provided in a hospital or freestanding
      facility. Specific services can include, but are not limited to:
      comprehensive admission evaluation and treatment planning; individual
      group, and family counseling; awareness and relapse prevention; education
      about self-help groups; assessment and referral services; vocational and
      educational assessment; medical and psychiatric consultation; food and
      housing; and HIV and AIDS education. These services may be provided by
      facilities

                                   APPENDIX K
                                 October 1, 2004
                                      K-24

<PAGE>

      licensed by OASAS to provide: Chemical Dependence Inpatient Rehabilitation
      and Treatment Services under Title 14 NYCRR Part 818. Maintenance on
      methadone while a patient is being treated for withdrawal from other
      substances may be provided where the provider is appropriately authorized.

      MCOs will be reimbursed for qualifying inpatient days of chemical
      dependence inpatient treatment beyond thirty (30) days according to
      stop-loss provisions contained in Section 3.12 of this Agreement.

c.    Chemical Dependence Assessment Self-Referral

      Enrollees must be allowed to self refer for one (1) assessment from a
      Contractor's participating provider in a twelve (12) month period.

2. MENTAL HEALTH SERVICES

Mental Health Services are subject to the stop-loss provisions specified in
Section 3.12 of this Agreement.

a. Inpatient Services

All inpatient mental health services, including voluntary or involuntary
admissions for mental health services. The Contractor may provide the covered
benefit for medically necessary mental health inpatient services through
hospitals licensed pursuant to Article 28 of the New York State P.H.L.

b. Outpatient Services

Outpatient services including but not limited to: assessment, stabilization,
treatment planning, discharge planning, verbal therapies, education, symptom
management, case management services, crisis intervention and outreach services,
chlozapine monitoring and collateral services as certified by OMH. Services may
be provided in-home, office or the community. Services may be provided by
licensed OMH providers or by other providers of mental health services including
clinical psychologists and physicians. For further information regarding service
coverage consult the following MMIS Provider Manuals: Clinic, Ambulatory
Services for Mental Illness (Clinic Treatment Program), Clinical Psychology, and
Physician (Psychiatric Services).

Enrollees must be allowed to self-refer for one (1) mental health assessment
from a Contractor's Participating Provider in a twelve (12) month period. In the
case of children, such self-referrals may originate at the request of a school
guidance counselor or similar source.

Services provided through OMH designated clinics for Enrollees with a clinical
diagnosis of SED are covered by Medicaid fee-for-service.

                                   APPENDIX K
                                 October 1, 2004
                                      K-25

<PAGE>

C. OTHER COVERED SERVICES

1. Federally Qualified Health Center (FQHC) Services

FQHC services include physician services, services and supplies covered under
SSA Section 1861(s)(2)(A). Services include primary health, referral for
supplemental health services, health education, patient case management,
including outreach, counseling, referral and follow-up services (see 42 USC
Section 254c(a) & (b)).

                                   APPENDIX K
                                 October 1, 2004
                                      K-26

<PAGE>

                             PREPAID BENEFIT PACKAGE

II. OPTIONAL COVERED SERVICES (AT DISCRETION OF LDSS AND/OR CONTRACTOR)

A. FAMILY PLANNING AND REPRODUCTIVE HEALTH CARE

      Family Planning and Reproductive Health Care services means the offering,
      arranging and furnishing of those health services which enable Enrollees,
      including minors, who may be sexually active to prevent or reduce the
      incidence of unwanted pregnancy. These include: diagnosis and all
      medically necessary treatment, sterilization, screening and treatment for
      sexually transmissible diseases and screening for disease and pregnancy.

      Also included is HIV counseling and testing when provided as part of a
      family planning visit. Additionally, reproductive health care includes
      coverage of all medically necessary abortions. Elective induced abortions
      must be covered for New York City recipients. Fertility services are not
      covered.

      If the Contractor excludes family planning from its Benefit Package, the
      Contractor is still required to provide the following services:

      i)    screening, related diagnosis, ambulatory treatment, and referral to
            Participating Provider as needed for dysmenorrhea, cervical cancer
            or other pelvic abnormality/pathology;

      ii)   screening, related diagnosis, and referral to Participating Provider
            for anemia, cervical cancer, glycosuria, proteinuria, hypertension,
            breast disease and pregnancy.

B. DENTAL SERVICES

      Dental care includes preventive, prophylactic and other routine dental
      care, services, supplies and dental prosthetics required to alleviate a
      serious health condition, including one which affects employability.

      Dental surgery performed in an ambulatory or inpatient setting is the
      responsibility of the Contractor whether dental services are a covered
      plan benefit, or not. Inpatient claims and referred ambulatory claims for
      dental services provided in an inpatient or outpatient hospital setting
      for surgery, anesthesiology, X-rays, etc. are the responsibility of the
      Contractor. In these situations, the professional services of the dentist
      are covered by Medicaid fee-for-service. The Contractor should set up
      procedures to prior approve dental services provided in inpatient and
      ambulatory settings.

      As described in Sections 10.16 and 10.28 of this Agreement, Enrollees may
      self-refer to Article 28 clinics operated by academic dental centers to
      obtain covered dental services.

      If Contractor's Benefit Package excludes dental services:

      i)    Enrollees may obtain routine exams, orthodontic services and
            appliances, dental office surgery, fillings, prophylaxis, and other
            Medicaid covered dental services from any qualified Medicaid
            provider who shall claim reimbursement from MMIS; and

                                   APPENDIX K
                                October 1, 2004
                                      K-27

<PAGE>

      ii)   Inpatient and referred ambulatory claims for medical services
            provided in an inpatient or outpatient hospital setting in
            conjunction with a dental procedure (e.g. anesthesiology, X-rays),
            are the responsibility of the Contractor. In these situations, the
            professional services of the dentist are covered Medicaid
            fee-for-service.

C. TRANSPORTATION SERVICES

      18 NYCRR Section 505.10

      a. Non-Emergency Transportation

      Transportation expenses are covered when transportation is essential in
      order for an Enrollee to obtain necessary medical care and services which
      are covered under the Medicaid program (either as part of the Contractor's
      Benefit Package or by fee-for-service Medicaid). Non-emergent
      transportation guidelines may be developed in conjunction with the LDSS,
      based on the LDSS' approved transportation plan.

      Transportation services means transportation by ambulance, ambulette fixed
      wing or airplane transport, invalid coach, taxicab, livery, public
      transportation, or other means appropriate to the Enrollee's medical
      condition; and a transportation attendant to accompany the Enrollee, if
      necessary. Such services may include the transportation attendant's
      transportation, meals, lodging and salary; however, no salary will be paid
      to a transportation attendant who is a member of the Enrollee's family.

      When the Contractor is capitated for non-emergency transportation, the
      Contractor is also responsible for providing transportation to Medicaid
      covered services that are not part of the Contractor's Benefit Package.

      For Contractors that cover non-emergency transportation in the Benefit
      Package, transportation costs to MMTP services may be reimbursed by
      Medicaid fee-for-service in accordance with the LDSS transportation
      polices in local districts where there is a systematic method to
      discretely identify and reimburse such transportation costs.

      For Enrollees with disabilities, the method of transportation must
      reasonably accommodate their needs, taking into account the severity and
      nature of the disability.

      b. Emergency Transportation

      Emergency transportation can only be provided by an ambulance service
      including air ambulance service. Emergency ambulance transportation means
      the provision of ambulance transportation for the purpose of obtaining
      hospital services for an Enrollee who suffers from severe,
      life-threatening or potentially disabling conditions which require the
      provision of emergency medical services while the Enrollee is being
      transported.

      Emergency medical services means the provision of initial urgent medical
      care including, but not limited to, the treatment of trauma, burns,
      respiratory, circulatory and obstetrical emergencies.

                                   APPENDIX K
                                October 1, 2004
                                      K-28

<PAGE>

      Emergency ambulance transportation is transportation to a hospital
      emergency room generated by a "Dial 911" emergency system call or some
      other request for an immediate response to a medical emergency. Because of
      the urgency of the transportation request, insurance coverage or other
      billing provisions are not addressed until after the trip is completed.
      When the Contractor is capitated for this benefit, emergency
      transportation via 911 or any other emergency call system is a covered
      benefit and the Contractor is responsible for payment.

                                   APPENDIX K
                                October 1, 2004
                                      K-29

<PAGE>

                             PREPAID BENEFIT PACKAGE

                    III. DEFINITIONS OF NON-COVERED SERVICES

The following services are excluded from the Contractor's Benefit Package, but
are covered, in most instances, by Medicaid fee-for-service:

A. MEDICAL NON-COVERED SERVICES

1. PERSONAL CARE AGENCY SERVICES

Personal care services (PCS) are the provision of some or total assistance with
personal hygiene, dressing and feeding; and nutritional and environmental
support (meal preparation and housekeeping). Such services must be essential to
the maintenance of the Enrollee's health and safety in his or her own home. The
service has to be ordered by a physician, and there has to be a medical need for
the service. Licensed home care services agencies, as opposed to certified home
health agencies, are the primary providers of PCS. Enrollee's receiving PCS have
to have a stable medical condition and are generally expected to be in receipt
of such services for an extended period of time (years).

Services rendered by a personal care agency which are approved by the LDSS are
not covered under the Benefit Package. Should it be medically necessary for the
PCP to order personal care agency services, the PCP (or the Contractor on the
physician's behalf) must first contact the Enrollee's LDSS contact person for
personal care. The district will determine the Enrollee's need for personal care
agency services and coordinate with the personal care agency a plan of care.

2. RESIDENTIAL HEALTH CARE FACILITIES (RHCF)

Permanent residency in a Residential Health Care Facility (RHCF) is not covered
(see 18 NYCRR Section 360-1.4 (k)). Rehabilitation services in such a setting
are covered as medically necessary when ordered by the Contractor's
Participating Provider.

3. HOSPICE PROGRAM

Hospice is a coordinated program of home and inpatient care that provides
non-curative medical and support services for persons certified by a physician
to be terminally ill with a life expectancy of six (6) months or less. Hospice
programs provide patients and families with palliative and supportive care to
meet the special needs arising out of physical, psychological, spiritual, social
and economic stresses which are experienced during the final stages of illness
and during dying and bereavement.

Hospices are organizations which must be certified under Article 40 of the NYS
P.H.L. All services must be provided by qualified employees and volunteers of
the hospice or by qualified staff through contractual arrangements to the extent
permitted by federal and state requirements. All services must be provided
according to a written plan of care which reflects the changing needs of the
patient/family.

                                   APPENDIX K
                                 October 1, 2004
                                      K-30

<PAGE>

If an Enrollee in the Contractor's plan becomes terminally ill and receives
Hospice Program services he or she may remain enrolled and continue to access
the Contractor's Benefit Package while Hospice costs are paid for by Medicaid
fee-for-service.

4. PRESCRIPTION AND NON-PRESCRIPTION (OTC) DRUGS, MEDICAL SUPPLIES, AND ENTERAL
FORMULA

Coverage for drugs dispensed by community pharmacies, over the counter drugs,
medical/surgical supplies and enteral formula are not included in the Benefit
Package and will be paid for by Medicaid fee-for-service. Medical/surgical
supplies are items other than drugs, prosthetic or orthotic appliances, or DME
which have been ordered by a qualified practitioner in the treatment of a
specific medical condition and which are: consumable, non-reusable, disposable,
or for a specific rather than incidental purpose, and generally have no
salvageable value (e.g. gauze pads, bandages and diapers). Pharmaceuticals and
medical supplies routinely furnished or administered as part of a clinic or
office visit are covered.

                                   APPENDIX K
                                 October 1, 2004
                                      K-31

<PAGE>

B. NON-COVERED BEHAVIORAL HEALTH SERVICES

1. CHEMICAL DEPENDENCE SERVICES

A. OUTPATIENT REHABILITATION AND TREATMENT SERVICES

i). Methadone Maintenance Treatment Program (MMTP)

Consists of drug detoxification, drug dependence counseling, and rehabilitation
services which include chemical management of the patient with methadone.
Facilities that provide methadone maintenance treatment do so as their principal
mission and are certified by the Office of Alcohol and Substance Abuse Services
(OASAS) under Title 14 NYCRR, Part 828.

ii). Medically Supervised Ambulatory Chemical Dependence Outpatient Clinic
Programs

Medically Supervised Ambulatory Chemical Dependence Outpatient Clinic Programs
are licensed under Title 14 NYCRR Part 822 and provide chemical dependence
outpatient treatment to individuals who suffer from chemical abuse or dependence
and their family members or significant others.

iii). Medically Supervised Chemical Dependence Outpatient Rehabilitation
Programs

Medically Supervised Chemical Dependence Outpatient Rehabilitation Programs
provide full or half-day services to meet the needs of a specific target
population of chronic alcoholic persons who need a range of services which are
different from those typically provided in an alcoholism outpatient clinic.
Programs are licensed by as Chemical Dependence Outpatient Rehabilitation
Programs under Title 14 NYCRR Part 822.9.

iv). Outpatient Chemical Dependence for Youth Programs

Outpatient Chemical Dependence for Youth Programs (OCDY) licensed under Title 14
NYCRR Part 823, establishes programs and service regulations for OCDY programs.
OCDY programs offer discrete, ambulatory clinic services to chemically-dependent
youth in a treatment setting that supports abstinence from chemical dependence
(including alcohol and substance abuse) services.

B. CHEMICAL DEPENDENCE SERVICES ORDERED BY THE LDSS

The Contractor is not responsible for the provision and payment of Chemical
Dependence Inpatient Rehabilitation and Treatment Services ordered by the LDSS
and provided to Enrollees who have:

            -     been assessed as unable to work by the LDSS and are mandated
                  to receive Chemical Dependence Inpatient Rehabilitation and
                  Treatment Services as a condition of eligibility for Public
                  Assistance or Medicaid, or

                                   APPENDIX K
                                 October 1, 2004
                                      K-32

<PAGE>

            -     have been determined to be able to work with limitations (work
                  limited) and are simultaneously mandated by the district into
                  Chemical Dependence Inpatient Rehabilitation and Treatment
                  Services (including alcohol and substance abuse treatment
                  services) pursuant to work activity requirements.

The Contractor is not responsible for the provision and payment of Medically
Supervised Inpatient and Outpatient Withdrawal Services ordered by the LDSS
under Welfare Reform (as indicated by Code 83).

The Contractor is responsible for the provision and payment of Medically Managed
Detoxification Services in this Agreement.

If the Contractor is already providing an Enrollee with Chemical Dependence
Inpatient Rehabilitation and Treatment Services and Detoxification Services and
the LDSS is satisfied with the level of care and services, then the Contractor
will continue to be responsible for the provision and payment of these services.

2. MENTAL HEALTH SERVICES

a. Intensive Psychiatric Rehabilitation Treatment Programs (IPRT)

A time limited active psychiatric rehabilitation designed to assist a patient in
forming and achieving mutually agreed upon goals in living, learning, working
and social environments, to intervene with psychiatric rehabilitative
technologies to overcome functional disabilities. IPRT services are certified by
OMH under 14 NYCRR, Part 587.

b. Day Treatment

A combination of diagnostic, treatment, and rehabilitative procedures which,
through supervised and planned activities and extensive client-staff
interaction, provides the services of the clinic treatment program, as well as
social training, task and skill training and socialization activities. Services
are expected to be of six (6) months duration. These services are certified by
OMH under 14 NYCRR, Part 587.

c. Continuing Day Treatment

Provides treatment designed to maintain or enhance current levels of functioning
and skills, maintain community living, and develop self-awareness and
self-esteem. Includes: assessment and treatment planning; discharge planning;
medication therapy; medication education; case management; health screening and
referral; rehabilitative readiness development; psychiatric rehabilitative
readiness determination and referral; and symptom management. These services are
certified by OMH under 14 NYCRR, Part 587.

d. Day Treatment Programs Serving Children

Day treatment programs are characterized by a blend of mental health and special
education services provided in a fully integrated program. Typically these
programs include: special

                                   APPENDIX K
                                October 1, 2004
                                      K-33

<PAGE>

education in small classes with an emphasis on individualized instruction,
individual and group counseling, family services such as family counseling,
support and education, crisis intervention, interpersonal skill development,
behavior modification, art and music therapy.

e. Home and Community Based Services Waiver for Seriously Emotionally Disturbed
   Children

This waiver is in select counties for children and adolescents who would
otherwise be admitted to an institutional setting if waiver services were not
provided. The services include individualized care coordination, respite, family
support, intensive in-home skill building, and crisis response.

f. Case Management

The target population consists of individuals who are seriously and persistently
mentally ill (SPMI), require intensive, personal and proactive intervention to
help them obtain those services which will permit functioning in the community
and either have symptomology which is difficult to treat in the existing mental
health care system or are unwilling or unable to adapt to the existing mental
health care system. Three case management models are currently operated pursuant
to an agreement with OMH or a local governmental unit, and receive Medicaid
reimbursement pursuant to l4 NYCRR Part 506.

Please note: See generic definition of Comprehensive Medicaid Case Management
(CMCM) under OTHER NON-COVERED SERVICES.

g. Partial Hospitalization

Provides active treatment designed to stabilize and ameliorate acute systems,
serves as an alternative to inpatient hospitalization, or reduces the length of
a hospital stay within a medically supervised program by providing the
following: assessment and treatment planning; health screening and referral;
symptom management; medication therapy; medication education; verbal therapy;
case management; psychiatric rehabilitative readiness determination and referral
and crisis intervention. These services are certified by OMH under NYCRR Part
587.

h.  Services Provided Through OMH Designated Clinics for Children With A
    Diagnosis of Serious Emotional Disturbance (SED)

These are services provided by designated OMH clinics to children and
adolescents with a clinical diagnosis of SED.

i.  Assertive Community Treatment (ACT)

ACT is a mobile team-based approach to delivering comprehensive and flexible
treatment, rehabilitation, case management and support services to individuals
in their natural living setting. ACT programs deliver integrated services to
recipients and adjust services over time to meet the recipient's goals and
changing needs; are operated pursuant to approval or certification by OMH; and
receive Medicaid reimbursement pursuant to 14 NYCRR Part 508.

j.  Personalized Recovery Oriented Services (PROS)

                                   APPENDIX K
                                October 1, 2004
                                      K-34

<PAGE>

PROS, licensed and reimbursed pursuant to 14 NYCCR Part 512, are designed to
assist individuals in recovery from the disabling effects of mental illness
through the coordinated delivery of a customized array of rehabilitation,
treatment, and support services in traditional settings and in off-site
locations. Specific components of PROS include Community Rehabilitation and
Support, Intensive Rehabilitation, Ongoing Rehabilitation and Support and
Clinical Treatment.

3. REHABILITATION SERVICES PROVIDED TO RESIDENTS OF OMH LICENSED COMMUNITY
RESIDENCES (CRS) AND FAMILY BASED TREATMENT PROGRAMS, AS FOLLOWS:

a. OMH Licensed CRs*

Rehabilitative services in community residences are interventions, therapies and
activities which are medically therapeutic and remedial in nature, and are
medically necessary for the maximum reduction of functional and adaptive
behavior defects associated with the person's mental illness.

b. Family-Based Treatment*

Rehabilitative services in family-based treatment programs are intended to
provide treatment to seriously emotionally disturbed children and youth to
promote their successful functioning and integration into the natural family,
community, school or independent living situations. Such services are provided
in consideration of a child's developmental stage. Those children determined
eligible for admission are placed in surrogate family homes for care and
treatment.

*These services are certified by OMH under 14 NYCRR Part 586.3, 594 and 595.

4. OFFICE OF MENTAL RETARDATION AND DEVELOPMENTAL DISABILITIES (OMRDD) SERVICES

a.  Long Term Therapy Services Provided by Article 16-Clinic Treatment
    Facilities or Article 28 Facilities

These services are provided to persons with developmental disabilities including
medical or remedial services recommended by a physician or other licensed
practitioner of the healing arts for a maximum reduction of the effects of
physical or mental disability and restoration of the person to his or her best
possible functional 1evel. It also includes the fitting, training, and
modification of assistive devices by licensed practitioners or trained others
under their direct supervision. Such services are designed to ameliorate or
limit the disabling condition and to allow the person to remain in or move to,
the least restrictive residential and/or day setting. These services are
certified by OMRDD under 14 NYCRR, Part 679 (or they are provided by Article 28
Diagnostic and Treatment Centers that are explicitly designated by the SDOH as
serving primarily persons with developmental disabilities). If care of this
nature is provided in facilities other than Article 28 or Article 16 centers, it
is a covered service.

b. Day Treatment

                                   APPENDIX K
                                October 1, 2004
                                      K-35

<PAGE>

A planned combination of diagnostic, treatment and rehabilitation services
provided to developmentally disabled individuals in need of a broad range of
services, but who do not need intensive twenty-four (24) hour care and medical
supervision. The services provided as identified in the comprehensive assessment
may include nutrition, recreation, self-care, independent living, therapies,
nursing, and transportation services. These services are generally provided in
ICF or a comparable setting. These services are certified by OMRDD under 14
NYCRR, Part 690.

c. Medicaid Service Coordination (MSC)

Medicaid Service Coordination (MSC) is a Medicaid State Plan service provided by
OMRDD which assists persons with developmental disabilities and mental
retardation to gain access to necessary services and supports appropriate to the
needs of the needs of the individual. MSC is provided by qualified service
coordinators and uses a person centered planning process in developing,
implementing and maintaining an Individualized Service Plan (ISP) with and for a
person with developmental disabilities and mental retardation. MSC promotes the
concepts of a choice, individualized services and consumer satisfaction.

MSC is provided by authorized vendors who have a contract with OMRDD, and who
are paid monthly pursuant to such contract. Persons who receive MSC must not
permanently reside in an ICF for persons with developmental disabilities, a
developmental center, a skilled nursing facility or any other hospital or
Medical Assistance institutional setting that provides service coordination.
They must also not concurrently by enrolled in any other comprehensive Medicaid
long term service coordination program/service including the Care at Home
Waiver.

Please note: See generic definition of Comprehensive Medicaid Case Management
(CMCM) under OTHER NON-COVERED SERVICES.

d. Home And Community Based Services Waivers (HCBS)

The Home and Community-Based Services Waiver serves persons with developmental
disabilities who would otherwise be admitted to an ICF/MR if waiver services
were not provided. HCBS waivers services include residential habilitation, day
habilitation, prevocational, supported work, respite, adaptive devices,
consolidated supports and services, environmental modifications, family
education and training, live-in caregiver, and plan of care support services.
These services are authorized pursuant to a SSA Section 1915(c) waiver from
DHHS.

e. Services Provided Through the Care At Home Program (OMRDD)

The OMRDD Care at Home III, Care at Home IV, and Care at Home VI waivers, serve
children who would otherwise not be eligible for Medicaid because of their
parents' income and resources, and who would otherwise be eligible for an ICF/MR
level of care. Care at Home waiver services include service coordination,
respite and assistive technologies. Care at Home waiver services are authorized
pursuant to a SSA section 1915(c) waiver from DHHS.

                                   APPENDIX K
                                 October 1, 2004
                                      K-36

<PAGE>

C.    OTHER NON-COVERED SERVICES

1.  THE EARLY INTERVENTION PROGRAM (EIP) -- CHILDREN BIRTH TO TWO (2) YEARS OF
    AGE

This program provides early intervention services to certain children, from
birth through two (2) years of age, who have a developmental delay or a
diagnosed physical or mental condition that has a high probability of resulting
in developmental delay. All managed care providers MUST refer infants and
toddlers suspected of having a delay to the local designated Early Intervention
agency in their area. (In most municipalities, the County Health Department is
the designated agency, except: New York City - the Department of Health, Mental
Retardation and Alcoholism Services; Erie County - The Department of Youth
Services; Jefferson County - the Office of Community Services; and Ulster County
- the Department of Social Services).

Early intervention services provided to this eligible population are categorized
as Non-Covered. These services, which are designed to meet the developmental
needs of the child and the needs of the family related to enhancing the child's
development, will be identified on MMIS by unique rate codes by which only the
designated early intervention agency can claim reimbursement. Contractor covered
and authorized services will continue to be provided by the Contractor.
Consequently, the Contractor will be expected to refer any enrolled child
suspected of having a developmental delay to the locally designated early
intervention agency in their area and participate in the development of the
Childs Individualized Family Services Plan (IFSP). Contractor's participation in
the development of the IFSP is necessary in order to coordinate the provision of
early intervention services and services covered by the Contractor.

Additionally, the locally designated early intervention agencies will be
instructed on how to identify a managed care Enrollee and the need to contact
the Contractor to coordinate service provision.

2.  PRESCHOOL SUPPORTIVE HEALTH SERVICES--CHILDREN THREE (3) THROUGH FOUR (4)
    YEARS OF AGE

The Preschool Supportive Health Services Program (PSHSP) enables counties and
New York City to obtain Medicaid reimbursement for certain educationally related
medical services provided by approved preschool special education programs for
young children with disabilities. The Committee on Preschool Special Education
in each school district is responsible for the development of an Individualized
Education Program (IEP) for each child evaluated in need of special education
and medically related health services.

PSHSP services rendered to children three (3) through four (4) years of age in
conjunction with an approved IEP are categorized as Non-Covered.

The PSHSP services will be identified on MMIS by unique rate codes through which
only counties and New York City can claim reimbursement. In addition, a limited
number of Article 28 clinics associated with approved pre-school programs are
allowed to directly bill Medicaid fee-for-service for these services.
Contractor covered and authorized services will continue to be provided by the
Contractor.

                                   APPENDIX K
                                 October 1, 2004
                                      K-37

<PAGE>

3.  SCHOOL SUPPORTIVE HEALTH SERVICES--CHILDREN FIVE (5) THROUGH TWENTY-ONE (21)
    YEARS OF AGE

The School Supportive Health Services Program (SSHSP) enables school districts
to obtain Medicaid reimbursement for certain educationally related medical
services provided by approved special education programs for children with
disabilities. The Committee on Special Education in each school district is
responsible for the development of an Individualized Education Program (IEP) for
each child evaluated in need of special education and medically related
services.

SSHSP services rendered to children five (5) through twenty-one (21) years of
age in conjunction with an approved IEP are categorized as Non-Covered.

The SSHSP services are identified on MMIS by unique rate codes through which
only school districts can claim Medicaid reimbursement. Contractor covered and
authorized services will continue to be provided by the Contractor.

4. COMPREHENSIVE MEDICAID CASE MANAGEMENT (CMCM)

A program which provides "social work" case management referral services to a
targeted population (e.g.: pregnant teens, mentally ill). A CMCM case manager
will assist a client in accessing necessary services in accordance with goals
contained in a written case management plan. CMCM programs do not provide
services directly, but refer to a wide range of service Providers. Some of these
services are: medical, social, psycho-social, education, employment, financial,
and mental health. CMCM referral to community service agencies and/or medical
providers requires the case manager to work out a mutually agreeable case
coordination approach with the agency/medical providers. Consequently, if an
Enrollee of the Contractor is participating in a CMCM program, the Contractor
should work collaboratively with the CMCM case manager to coordinate the
provision of services covered by the Contractor. CMCM programs will be
instructed on how to identify a managed care Enrollee on EMEVS and informed on
the need to contact the Contractor to coordinate service provision.

5. DIRECTLY OBSERVED THERAPY FOR TUBERCULOSIS DISEASE

Tuberculosis directly observed therapy (TB/DOT) is the direct observation of
oral ingestion of TB medications to assure patient compliance with the
physician's prescribed medication regimen. While the clinical management of
tuberculosis is covered in the Benefit Package, TB/DOT where applicable, can be
billed directly to MMIS by any SDOH approved fee-for-service Medicaid TB/DOT
Provider. The Contractor remains responsible for communicating, cooperating and
coordinating clinical management of TB with the TB/DOT Provider.

6. AIDS ADULT DAY HEALTH CARE

Adult Day Health Care Programs (ADHCP) are programs designed to assist
individuals with HIV disease to live more independently in the community or
eliminate the need for residential health care services. Registrants in ADHCP
require a greater range of comprehensive health care

                                   APPENDIX K
                                 October 1, 2004
                                      K-38

<PAGE>

services than can be provided in any single setting, but do not require the
level of services provided in a residential health care setting. Regulations
require that a person enrolled in an ADHCP must require at least three (3) hours
of health care delivered on the basis of at least one (1) visit per week. While
health care services are broadly defined in this setting to include general
medical care, nursing care, medication management, nutritional services,
rehabilitative services, and substance abuse and mental health services, the
latter two (2) cannot be the sole reason for admission to the program. Admission
criteria must include, at a minimum, the need for general medical care and
nursing services.

7. HIV COBRA CASE MANAGEMENT

The HIV COBRA (Community Follow-up Program) Case Management Program is a program
that provides intensive, family-centered case management and community
follow-up activities by case managers, case management technicians, and
community follow-up workers. Reimbursement is through an hourly rate billable to
Medicaid. Reimbursable activities include intake, assessment, reassessment,
service plan development and implementation, monitoring, advocacy, crisis
intervention, exit planning, and case specific supervisory case-review
conferencing.

8. FERTILITY SERVICES

Fertility services are not covered by the Benefit Package nor by Medicaid
fee-for-service.

9. ADULT DAY HEALTH CARE

ADULT DAY HEALTH CARE means care and services provided to a registrant in a
residential health care facility or approved extension site under tie medical
direction of a physician and which is provided by personnel of the adult day
health care program in accordance with a comprehensive assessment of care needs
and individualized health care plan, ongoing implementation and coordination of
the health care plan, and transportation.

REGISTRANT means a person who is a nonresident of the residential health care
facility who is functionally impaired and not homebound and who requires certain
preventive, diagnostic, therapeutic, rehabilitative or palliative items or
services provided by a general hospital, or residential health care facility;
and whose assessed social and health care needs, in the professional judgment of
the physician of record, nursing staff, Social Services and other professional
personnel of the adult day health care program can be met in while or in part
satisfactorily by delivery of appropriate services in such program.

10. PERSONAL EMERGENCY RESPONSE SERVICES (PERS)

Personal Emergency Response Services (PERS) are not covered by the Benefit
Package. PERS are covered on a fee-for-service basis through contracts between
the LDSS and PERS vendors.

                                   APPENDIX K
                                 October 1, 2004
                                      K-39

<PAGE>

11. SCHOOL-BASED HEALTH CENTERS

A School-Based Health Center (SBHC) is an Article 28 extension clinic that is
located in a school and provides students with primary and preventive physical
and mental health care services, acute or first contact care, chronic care, and
referral as needed. SBHC services include comprehensive physical and mental
health histories and assessments, diagnosis and treatment of acute and chronic
illnesses, screenings (e.g., vision, hearing, dental, nutrition, TB), routine
management of chronic diseases (e.g., asthma, diabetes), health education,
mental health counseling and/or referral, immunizations and physicals for
working papers and sports.

                                   APPENDIX K
                                 October 1, 2004
                                      K-40

<PAGE>

                          IV. SCHEDULE A OF APPENDIX K

                             PREPAID BENEFIT PACKAGE
                  COVERAGE STATUS OF OPTIONAL COVERED SERVICES

COUNTY: [ILLEGIBLE]

MCO: WELLCARE OF NEW YORK, INC.

<TABLE>
<CAPTION>
                                          COVERAGE STATUS
                                  --------------------------------
                                  COVERED BY        NOT COVERED BY
         SERVICE                  CONTRACTOR          CONTRACTOR
         -------                  ----------        --------------
<S>                               <C>               <C>
Family Planning                       X
Dental Services                                            X
Emergency Transportation                                   X
Non-Emergency Transportation                               X
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-41

<PAGE>

                                   APPENDIX L

                       APPROVED CAPITATION PAYMENT RATES

                                   APPENDIX L
                                October 1, 2004
                                      L-1

<PAGE>

                           WELLCARE OF NEW YORK, INC.

                           Medicaid Managed Care Rates

MMIS ID#: 01182503                    Effective Date: 04/01/04
Approved by DOB: Yes                  Region: Mid-Hudson
DOH HMO #: 04-008                     County: Sullivan
Reinsurance: Private                  Status: Voluntary

<TABLE>
<CAPTION>
  PREMIUM GROUP                                RATE AMOUNT
  -------------                                -----------
<S>                                            <C>
TANF/SN <6mo M/F                                $  222.23
TANF/SN 6mo-14 F                                $   77.91
TANF/SN 15-20 F                                 $  140.16
TANF/SN 6mo-20 M                                $   90.59
TANF 21+ M/F                                    $  187.60
SN 21-29 M/F                                    $  200.37
SN 30+ M/F                                      $  362.90
SSI 6mo-20 M/F                                  $  207.18
SSI 21-64 M/F                                   $  389.65
SSI 65+ M/F                                     $  269.26
Maternity Kick Payment                          $4,526.04
Newborn Kick Payment                            $2,338.57
</TABLE>

OPTIONAL BENEFITS OFFERED:

      [ ] Emergency Transportation                         [ ] Dental
      [ ] Non-Emergent Transportation                      [X] Family planning

       BOX WILL BE CHECKED IF THE OPTIONAL BENEFIT IS COVERED BY THE PLAN

BENEFIT LIMITATIONS:

      Outpatient Mental Health Cap of 20 visits

      Inpatient Mental Health\Substance Abuse Cap of 30 Days

<PAGE>

                                   APPENDIX M

                                  Service Area

                                   APPENDIX M
                                October 1, 2004
                                      M-1

<PAGE>

The Contractor's Medicaid managed care service area is comprised of Sullivan
County in its entirety.

                                   APPENDIX M
                                 October 1, 2004
                                      M-2

<PAGE>

                                   APPENDIX N

                      CONTRACTOR-COUNTY SPECIFIC AGREEMENTS

                                   APPENDIX N
                                 October 1, 2004<PAGE>

                                                                 EXHIBIT 10.20

                              MEDICAID MANAGED CARE
                                 MODEL CONTRACT

                                 October 1, 2004

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

Recitals

Section 1 Definitions

Section 2 Agreement Term, Amendments, Extensions, and General Contract
          Administration Provisions
          2.1      Term
          2.2      Amendments and Extensions
          2.3      Approvals
          2.4      Entire Agreement
          2.5      Renegotiation
          2.6      Assignment and Subcontracting
          2.7      Termination
                   a.    LDSS Initiated Termination of Contract
                   b.    Contractor and LDSS Initiated Termination
                   c.    Contractor Initiated Termination
                   d.    Termination Due to Loss of Funding
          2.8      Close-Out Procedures
          2.9      Rights and Remedies
          2.10     Notices
          2.11     Severability

Section 3 Compensation
          3.1      Capitation Payments
          3.2      Modification of Rates During Contract Period
          3.3      Rate Setting Methodology
          3.4      Payment of Capitation
          3.5      Denial of Capitation Payments
          3.6      SDOH Right to Recover Premiums
          3.7      Third Party Health Insurance Determination
          3.8      Payment for Newborns
          3.9      Supplemental Maternity Capitation Payment
          3.10     Contractor Financial Liability
          3.11     Inpatient Hospital Stop-Loss Insurance
          3.12     Mental Health and Chemical Dependence Stop-Loss
          3.13     Enrollment Limitations
          3.14     Tracking Visits Provided by Indian Health Clinics

Section 4 Service Area

Section 5 Eligible, Exempt and Excluded Populations
          5.1      Eligible Populations
          5.2      Exempt Populations
          5.3      Excluded Populations
          5.4      Family Health Plus
          5.5      Family Enrollment

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                                October 1, 2004
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<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

Section 6 Enrollment
          6.1      Enrollment Guidelines
          6.2      Equality of Access to Enrollment
          6.3      Enrollment Decisions
          6.4      Auto Assignment
          6.5      Prohibition Against Conditions on Enrollment
          6.6      Family Enrollment
          6.7      Newborn Enrollment
          6.8      Effective Date of Enrollment
          6.9      Roster
          6.10     Automatic Re-Enrollment

Section 7 Lock-In Provisions
          7.1      Lock-In Provisions in Voluntary Counties
          7.2      Lock-In Provisions in Mandatory Counties and New York City
          7.3      Disenrollment During Lock-In Period
          7.4      Notification Regarding Lock-In and End of Lock-In Period

Section 8 Disenrollment
          8.1      Disenrollment Guidelines
          8.2      Disenrollment Prohibitions
          8.3      Reasons for Voluntary Disenrollment
          8.4      Processing of Disenrollment Requests
                   a.    Routine Disenrollment
                   b.    Expedited Disenrollment
                   c.    Retroactive Disenrollment
          8.5      Contractor Notification of Disenrollments
          8.6      Contractor's Liability
          8.7      Enrollee Initiated Disenrollment
                   a.    Disenrollment for Good Cause
          8.8      Contractor Initiated Disenrollment
          8.9      LDSS Initiated Disenrollment

Section 9 Guaranteed Eligibility

Section 10 Benefit Package, Covered and Non-Covered Services
          10.1     Contractor Responsibilities
          10.2     Compliance with State Medicaid Plan and Applicable Laws
          10.3     Definitions
          10.4     Provision of Services Through Participating and
                   Non-Participating Providers
          10.5     Child Teen Health Program / Adolescent Preventive Services
          10.6     Foster Care Children
          10.7     Child Protective Service
          10.8     Welfare Reform

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                                 October 1, 2004
                                        2

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

          10.9     Adult Protective Services
          10.10    Court-Ordered Services
          10.11    Family Planning and Reproductive Health Services
          10.12    Prenatal Care
          10.13    Direct Access
          10.14    Emergency Services
          10.15    Medicaid Utilization Thresholds (MUTS)
          10.16    Services for Which Enrollees Can Self-Refer
                   a.    Mental Health and Chemical Dependence Services
                   b.    Vision Services
                   c.    Diagnosis and Treatment of Tuberculosis
                   d.    Family Planning and Reproductive Health Services
                   e.    Article 28 Clinics Operated by Academic Dental Centers
          10.17    Second Opinions for Medical or Surgical Care
          10.18    Coordination with Local Public Health Agencies
          10.19    Public Health Services
                   a.    Tuberculosis Screening, Diagnosis and Treatment;
                         Directly Observed Therapy (TB/DOT)
                   b.    Immunizations
                   c.    Prevention and Treatment of Sexually Transmitted
                         Diseases
                   d.    Lead Poisoning

          10.20    Adults with Chronic Illnesses and Physical or Developmental
                   Disabilities
          10.21    Children with Special Health Care Needs
          10.22    Persons Requiring Ongoing Mental Health Services
          10.23    Member Needs Relating to HIV
          10.24    Persons Requiring Chemical Dependence Services
          10.25    Native Americans
          10.26    Women, Infants, and Children (WIC)
          10.27    Urgently Needed Services
          10.28    Dental Services Provided by Article 28 Clinics Operated by
                   Academic Dental Centers Not Participating in Contractor's
                   Network
          10.29    Coordination of Services
          10.30    Prospective Benefit Package Change for Retroactive SSI
                   Determinations

Section 11 Marketing
          11.1     Marketing Plan
          11.2     Marketing Activities
          11.3     Prior Approval of Marketing Materials, Procedures,
                   Subcontracts
          11.4     Marketing Infractions
          11.5     LDSS Option to Adopt Additional Marketing Guidelines

Section 12 Member Services
          12.1     General Functions
          12.2     Translation and Oral Interpretation
          12.3     Communicating with the Visually, Hearing and Cognitively
                   Impaired

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                                 October 1, 2004
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<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

Section 13 Enrollee Notification
          13.1     Provider Directories/Office Hours for Participating Providers
          13.2     Member ID Cards
          13.3     Member Handbooks
          13.4     Notification of Effective Date of Enrollment
          13.5     Notification of Enrollee Rights
          13.6     Enrollee's Rights to Advance Directives
          13.7     Approval of Written Notices
          13.8     Contractor's Duty to Report Lack of Contact
          13.9     Contractor Responsibility to Notify Enrollee of Expected
                   Effective Date of Enrollment
          13.10    LDSS Notification of Enrollee's Change in Address
          13.11    Contractor Responsibility to Notify Enrollee of Effective
                   Date of Benefit Package Change
          13.12    Contractor Responsibility to Notify Enrollee of Termination,
                   Service Area Changes and Network Changes

Section 14 Complaint and Appeal Procedure
          14.1     Contractor's Program to Address Complaints
          14.2     Notification of Complaint and Appeal Program
          14.3     Guidelines for Complaint and Appeal Program
          14.4     Complaint Investigation Determinations

Section 15 Access Requirements
          15.1     Appointment Availability Standards
          15.2     Twenty-Four (24) Hour Access
          15.3     Appointment Waiting Times
          15.4     Travel Time Standards
                   a.    Primary Care
                   b.    Other Providers
          15.5     Service Continuation
                   a.    New Enrollees
                   b.    Enrollees Whose Health Care Provider Leaves Network
          15.6     Standing Referrals
          15.7     Specialist as a Coordinator of Primary Care
          15.8     Specialty Care Centers

Section 16 Quality Assurance
          16.1     Internal Quality Assurance Program
          16.2     Standards of Care

Section 17 Monitoring and Evaluation
          17.1     Right To Monitor Contractor Performance
          17.2     Cooperation During Monitoring And Evaluation
          17.3     Cooperation During On-Site Reviews
          17.4     Cooperation During Review of Services by External Review
                   Agency

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                                 October 1, 2004
                                        4

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

Section 18 Contractor Reporting Requirements
          18.1     Time Frames for Report Submissions
          18.2     SDOH Instructions for Report Submissions
          18.3     Liquidated Damages
          18.4     Notification of Changes in Report Due Dates, Requirements or
                   Formats
          18.5     Reporting Requirements
                   a.    Annual Financial Statements
                   b.    Quarterly Financial Statements
                   c.    Other Financial Reports
                   d.    Encounter Data
                   e.    Quality of Care Performance Measures
                   f.    Complaint Reports
                   g.    Fraud and Abuse Reporting Requirements
                   h.    Participating Provider Network Reports
                   i.    Appointment Availability/Twenty-Four Hour (24) Access
                         and Availability Surveys
                   j.    Clinical Studies
                   k.    Independent Audit
                   1.    New Enrollee Health Screening Completion Report
                   m.    Additional Reports
                   n.    LDSS Specific Reports
          18.6     Ownership and Related Information Disclosure
          18.7     Revision of Certificate of Authority
          18.8     Public Access to Reports
          18.9     Professional Discipline
          18.10    Certification Regarding Individuals Who Have Been Debarred or
                   Suspended by Federal or State Government
          18.11    Conflict of Interest Disclosure
          18.12    Physician Incentive Plan Reporting

Section 19 Records Maintenance and Audit Rights
          19.1     Maintenance of Contractor Performance Records
          19.2     Maintenance of Financial Records and Statistical Data
          19.3     Access to Contractor Records
          19.4     Retention Periods

Section 20 Confidentiality
          20.1     Confidentiality of Identifying Information about Medicaid
                   Recipients and Applicants
          20.2     Medical Records of Foster Children
          20.3     Confidentiality of Medical Records
          20.4     Length of Confidentiality Requirements

                                TABLE Of CONTENTS
                                 October 1, 2004
                                        5

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

Section 21 Participating Providers
          21.1     Network Requirements
                   a.    Sufficient Number
                   b.    Absence of Appropriate Network Provider
                   c.    Suspension of Enrollee Assignments to Providers
                   d.    Notice of Provider Termination
          21.2     Credentialing
                   a.    Licensure
                   b.    Minimum Standards
                   c.    Credentialing/Recredentialing Process
                   d.    Application Procedure
          21.3     SDOH Exclusion or Termination of Providers
          21.4     Evaluation Information
          21.5     Payment In Full
          21.6     Choice/Assignment of PCPs
          21.7     PCP Changes
          21.8     Provider Status Changes
          21.9     PCP Responsibilities
          21.10    Member to Provider Ratios
          21.11    Minimum Office Hours
                   a.    General Requirements
                   b.    Medical Residents
          21.12    Primary Care Practitioners
                   a.    General Limitations
                   b.    Specialists and Sub-specialists as PCPs
                   c.    OB/GYN Providers as PCPs
                   d.    Certified Nurse Practitioners as PCPs
                   e.    Registered Physician's Assistants as Physician
                         Extenders
          21.13    PCP Teams
                   a.    General Requirements
                   b.    Medical Residents
          21.14    Hospitals
                   a.    Tertiary Services
                   b.    Emergency Services
          21.15    Dental Networks
          21.16    Presumptive Eligibility Providers
          21.17    Mental Health and Chemical Dependence Services Providers
          21.18    Laboratory Procedures
          21.19    Federally Qualified Health Centers (FQHCs)
          21.20    Provider Services Function

Section 22 Subcontracts and Provider Agreements
          22.1     Written Subcontracts
          22.2     Permissible Subcontracts
          22.3     Provision of Services Through Provider Agreements
          22.4     Approvals

                                TABLE OF CONTENTS
                                 October 1, 2004
                                        6

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

          22.5     Required Components
          22.6     Timely Payment
          22.7     Restrictions on Disclosure
          22.8     Transfer of Liability
          22.9     Termination of Health Care Professional Agreements
          22.10    Health Care Professional Hearings
          22.11    Non-Renewal of Provider Agreements
          22.12    Physician Incentive Plan

Section 23 Fraud and Abuse Prevention Plan

Section 24 Americans With Disabilities Act Compliance Plan

Section 25 Fair Hearings
          25.1     Enrollee Access to Fair Hearing Process
          25.2     Enrollee Rights to a Fair Hearing
          25.3     Contractor Notice to Enrollees
          25.4     Aid Continuing
          25.5     Responsibilities of SDOH
          25.6     Contractor's Obligations

Section 26 External Appeal
          26.1     Basis for External Appeal
          26.2     Eligibility For External Appeal
          26.3     External Appeal Determination
          26.4     Compliance With External Appeal Laws and Regulations

Section 27 Intermediate Sanctions

Section 28 Environmental Compliance

Section 29 Energy Conservation

Section 30 Independent Capacity of Contractor

Section 31 No Third Party Beneficiaries

Section 32 Indemnification
          32.1     Indemnification by Contractor
          32.2     Indemnification by LDSS

Section 33 Prohibition on Use of Federal Funds for Lobbying
          33.1     Prohibition of Use of Federal Funds for Lobbying
          33.2     Disclosure Form to Report Lobbying
          33.3     Requirements of Subcontractors

                                TABLE OF CONTENTS
                                 October 1, 2004
                                        7

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

Section 34 Non-Discrimination
          34.1     Equal Access to Benefit Package
          34.2     Non-Discrimination
          34.3     Equal Employment Opportunity
          34.4     Native Americans Access to Services From Tribal or Urban
                   Indian Health Facility

Section 35 Compliance with Applicable Laws
          35.1     Contractor and LDSS Compliance With Applicable Laws
          35.2     Nullification of Illegal, Unenforceable, Ineffective or Void
                   Contract Provisions
          35.3     Certificate of Authority Requirements
          35.4     Notification of Changes In Certificate of Incorporation
          35.5     Contractor's Financial Solvency Requirements
          35.6     Compliance With Care For Maternity Patients
          35.7     Informed Consent Procedures for Hysterectomy and
                   Sterilization
          35.8     Non-Liability of Enrollees For Contractor's Debts
          35.9     LDSS Compliance With Conflict of Interest Laws
          35.10    Compliance With PHL Regarding External Appeals

Section 36 New York State Standard Contract Clauses

Section 37 Insurance Requirements

Signature Page

                                TABLE OF CONTENTS
                                 October 1, 2004
                                        8

<PAGE>

                      TABLE OF CONTENTS FOR MODEL CONTRACT

                                   APPENDICES

A.    New York State Standard Clauses and Local Standard Clauses, if applicable

B.    Certification Regarding Lobbying

C.    New York State Department of Health Guidelines for the Provision of Family
      Planning and Reproductive Health Services

D.    New York State Department of Health Marketing Guidelines

E.    New York State Department of Health Member Handbook Guidelines

F.    New York State Department of Health Medicaid Managed Care Complaint and
      Appeals Requirements

G.    New York State Department of Health Guidelines for the Provision of
      Emergency Care and Services

H.    New York State Department of Health Guidelines for the Processing of
      Enrollments and Disenrollments

I.    New York State Department of Health Guidelines for Use of Medical
      Residents

J.    New York State Department of Health Guidelines of Federal Americans with
      Disabilities Act

K.    Prepaid Benefit Package Definitions of Covered and Non-Covered Services

L.    Approved Capitation Payment Rates

M.    Service Area

N.    Contractor-County Specific Agreements

                                TABLE OF CONTENTS
                                 October 1, 2004
                                        9

<PAGE>

                                AGREEMENT BETWEEN

                                RENSSELAER COUNTY
                     _______________________________________
                         County Name or City of New York

                                       And
                           WellCare of New York, Inc.

                     _______________________________________
                                 Contractor Name

                      This Agreement is made by and between

                                Rensselaer County

                     _______________________________________
              County Name or City of New York ("County" or "City")

                                 Acting through,

                 Rensselaer County Department of Social Services

                     _______________________________________
            Department of Social Services ("LDSS") or Health ("CDOH")

                                   Located at
                     _______________________________________
                             133 Bloomingrove Drive
                              Troy, New York 12180

                     _______________________________________

                     _______________________________________

                                      And
                           WellCare of New York, Inc.

                     _______________________________________
                       Contractor Name ("the Contractor")

                                   Located At

                         11 West 19th Street, 2nd Floor
                     _______________________________________

                               New York, NY 10011
                     _______________________________________

                     _______________________________________

                                    RECITALS
                                 October 1, 2004
                                   Page 1 of 2

<PAGE>

                                    RECITALS

      Pursuant to Title XIX of the Federal Social Security Act, codified as 42
U.S.C. Section 1396 et seq. (the "Social Security Act"), and Title 11 of
Article 5 of the New York State Social Services Law ("SSL"), codified as
N.Y.S.S.L. Section 363 et seq., a comprehensive program of Medical Assistance
for needy persons exists in the State of New York ("Medicaid").

      Pursuant to Article 44 of the Public Health Law ("PHL"), the New York
State Department of Health ("SDOH") is authorized to issue Certificates of
Authority to establish Health Maintenance Organizations ("HMOs"), PHL Section
4400 et seq., and Prepaid Health Services Plans ("PHSPs"), PHL Section 4403-a.

      The State Social Services Law defines Medicaid to include payment of part
or all of the cost of care and services furnished by an HMO or a PHSP,
identified as Managed Care Organizations ("MCOs") in this Agreement, to Eligible
Persons, as defined in this Agreement, residing in the geographic area specified
in Appendix M (Service Area) when such care and services are furnished in
accordance with an agreement approved by the SDOH that meets the requirements of
federal law and regulations.

      The Contractor is a corporation organized under the laws of New York State
and is certified under Article 44 of the State Public Health Law or Article 43
of the NYS Insurance Law.

      The Contractor offers a comprehensive health services plan and represents
that it is able to make provision for furnishing medical and health service
benefits and has proposed to ___Rensselaer County DSS to provide these services
to Eligible Persons; and [INSERT LDSS OR CDOH]

      The Contractor has applied to participate in the Medicaid Managed Care
Program and the SDOH and Rensselaer County DSS have determined that the
Contractor
          [INSERT LDSS OR CITY OF NEW YORK]
meets the qualification criteria established for participation.

      NOW THEREFORE, the parties agree as follows

                                    RECITALS
                                 October 1, 2004
                                   Page 2 of 2

<PAGE>

1.    DEFINITIONS

      "AUTO-ASSIGNMENT" means a process by which an Eligible Person, who is
      mandated to enroll in managed care, but who has not chosen to enroll
      within sixty (60) days of receipt of the mandatory notice, is assigned to
      a MCO contracted with the LDSS as a Medicaid Managed Care Provider in
      accordance with the auto-assignment algorithm determined by the SDOH.

      "BEHAVIORAL HEALTH SERVICES" means; services to address mental health
      disorders and/or chemical dependence.

      "BENEFIT PACKAGE" means the covered services described in Appendix K of
      this Agreement to be provided to the Enrollee, as Enrollee is hereinafter
      defined, by or through the Contractor.

      "CAPITATION RATE" means the fixed monthly amount that the Contractor
      receives for an Enrollee to provide that Enrollee with the Benefit
      Package.

      "CHEMICAL DEPENDENCE SERVICES" means examination, diagnosis, level of care
      determination, treatment, rehabilitation, or habitation of persons
      suffering from chemical abuse or dependence, and includes the provision of
      alcohol and/or substance abuse services.

      "CHILD/TEEN HEALTH PROGRAM" or "C/THP" means the program of early and
      periodic screening, including inter-periodic, diagnostic and treatment
      services (EPSDT) that New York State offers all Medicaid eligible children
      under twenty-one (21) years of age. Care and services are provided in
      accordance with the periodicity schedule and guidelines developed by the
      New York State Department of Health. The services include administrative
      services designed to help families obtain services for children including
      outreach, information, appointment scheduling, administrative case
      management and transportation assistance, to the extent that
      transportation is included in the Benefit Package.

      "COMPREHENSIVE HIV SPECIAL NEEDS PLAN, OR HIV SNP" means a Managed Care
      Organization certified pursuant to Section forty-four hundred three-c
      (4403-c) of Article 44 of the Public Health Law (Article 44) which, in
      addition to providing or arranging for the provision of comprehensive
      health services on a capitated basis, including those for which Medical
      Assistance payment is authorized pursuant to Section three hundred
      sixty-five-a (365-a) of the Social Services Law, also provides or arranges
      for the provision of comprehensive and specialized HIV care to HIV
      positive persons eligible to receive benefits under Title XIX of the
      federal Social Security Act or other public programs.

      "COURT-ORDERED SERVICES" means those services that the Contractor is
      required to provide to Enrollees pursuant to orders of courts of competent
      jurisdiction, provided however, that such ordered services are within the
      Contractor's Medicaid managed care

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-1

<PAGE>

      Benefit Package and reimbursable under Title XIX of the Federal Social
      Security Act (SSL364-j(4)(r)).

      "DAYS" means calendar days except as otherwise stated.

      "DETOXIFICATION SERVICES" means Medically Managed Detoxification Services;
      and Medically Supervised Inpatient and Outpatient Withdrawal Services as
      defined in Appendix K.

      "DISENROLLMENT" means the process by which an Enrollee's membership in the
      Contractor's plan terminates.

      "EFFECTIVE DATE OF DISENROLLMENT" means the date on which an Enrollee may
      no longer receive services from the Contractor, pursuant to Section 8.6
      and Appendix H of this Agreement.

      "EFFECTIVE DATE OF ENROLLMENT" means the date on which an Enrollee may
      receive services from the Contractor, pursuant to Section 6.8(b) and
      Appendix H of this Agreement.

      "ELIGIBLE PERSON" means a person whom the LDSS, state or federal
      government determines to be eligible for Medicaid and who meets all the
      other conditions for enrollment in Medicaid managed care as set forth in
      this Agreement.

      "EMERGENCY MEDICAL CONDITION" means a medical or behavioral condition, the
      onset of which is sudden, that manifests itself by symptoms of sufficient
      severity, including severe pain, that a prudent layperson, possessing an
      average knowledge of medicine and health, could reasonably expect the
      absence of immediate medical attention to result in: (i) placing the
      health of the person afflicted with such condition in serious jeopardy, or
      in the case of a behavioral condition, placing the health of the person or
      others in serious jeopardy; or (ii) serious impairment to such person's
      bodily functions; or (iii) serious dysfunction of any bodily organ or part
      of such person; or (iv) serious disfigurement of such person.

      "EMERGENCY SERVICES" means covered medical services that are required to
      treat an Emergency Medical Condition.

      "ENROLLEE" means an Eligible Person who, either personally or through an
      authorized representative, has enrolled (or who has been auto-assigned) in
      the Contractor's plan pursuant to Section 6 of this Agreement.

      "ENROLLMENT" means the process by which an Enrollee's membership in a
      Contractor's Plan begins.

      "ENROLLMENT BROKER" means the state and/or county-contracted entity that
      provides enrollment, education, and outreach services; effectuates
      enrollments and disenrollments

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-2

<PAGE>

      in Medicaid managed care; and provides other contracted services on behalf
      of the SDOH and the LDSS.

      "EXPERIENCED HIV PROVIDER" means an entity grant-funded by the SDOH AIDS
      Institute to provide clinical and/or supportive services or an entity
      licensed or certified by the SDOH to provide HIV/AIDS services.

      "FAMILY" means a mother and child(ren), a father and child(ren), a father
      and mother and child(ren), or a husband and wife residing in the same
      household or persons included in the same case for purposes of family
      enrollment in mandatory counties.

      "FISCAL AGENT" means the entity that processes or pays vendor claims on
      behalf of the Medicaid state agency pursuant to an agreement between the
      entity and such agency.

      "GUARANTEED ELIGIBILITY" means the period beginning on the Enrollee's
      Effective Date of Enrollment with the Contractor and ending six (6) months
      thereafter, during which the Enrollee may be entitled to continued
      enrollment in the Contractor's plan despite the loss of Medicaid
      eligibility as set forth in Section 9 of this Agreement.

      "HEALTH PROVIDER NETWORK" or "HPN" means a closed communication network
      dedicated to secure data exchange and distribution of health related
      information between various health facility providers and the SDOH. HPN
      functions include: collection of Medicaid complaint and disenrollment
      information; collection of Medicaid financial reports; collection and
      reporting of managed care provider networks systems (PNS); and the
      reporting of Medicaid encounter data systems (MEDS).

      "HIV SPECIALIST PCP" means a Primary Care Provider that meets the
      following criteria:

            -     Direct clinical management of persons with HIV as part of a
                  postgraduate program, clinic, hospital-based or private
                  practice during the last two years. Primary ambulatory care of
                  HIV-infected patients should include the management of
                  patients receiving antiretroviral therapy over an extended
                  period of time. This experience should equal twenty
                  patient-years experience, and

            -     Ten hours annually of Continuing Medical Education (CME) that
                  includes information on the use of antiretroviral therapy in
                  the ambulatory care setting.

      "INPATIENT STAY PENDING ALTERNATE LEVEL OF MEDICAL CARE" means continued
      care in a hospital pending placement in an alternate lower medical level
      of care, consistent with the provisions of 18 NYCRR 505.20 and 10 NYCRR,
      Part 85.

      "INSTITUTION FOR MENTAL DISEASE" or "IMD" means a hospital, nursing
      facility, or other institution of more than sixteen (16) beds that is
      primarily engaged in providing diagnosis, treatment or care of persons
      with mental diseases, including medical attention, nursing care and
      related services. Whether an institution is an Institution for Mental
      Disease is determined by its overall character as that of a facility
      established and maintained primarily for the care and treatment of
      individuals with mental diseases,

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-3

<PAGE>

      whether or not it is licensed as such. An institution for the mentally
      retarded is not an Institution for Mental Diseases.

      "LOCAL PUBLIC HEALTH AGENCY" means Rensselaer County Dept of Health
      ___________________________________,             INSERT NAME OF AGENCY

      "LOCK-IN PERIOD" means the period of time during which the Enrollee may
      not disenroll from the Contractor's plan, unless the Enrollee becomes
      eligible for an exclusion or an exemption or can demonstrate good cause as
      established in state law and in 18 NYCRR Section 360-10.13.

      "MANAGED CARE ORGANIZATION" or "MCO" means a health maintenance
      organization ("HMO") or prepaid health service plan ("PHSP") certified
      under Article 44 of the New York State PHL.

      "MARKETING" means any activity of the Contractor, subcontractor or
      individuals or entities affiliated with the Contractor by which
      information about the Contractor is made known to Eligible Persons for the
      purpose of persuading such persons to enroll with the Contractor.

      "MARKETING REPRESENTATIVE" means any individual or entity engaged by the
      Contractor to market on behalf of the Contractor.

      "MEDICAID MANAGEMENT INFORMATION SYSTEM" or "MMIS" means the Medical
      Assistance Information and Payment System of the SDOH.

      "MEDICAL RECORD" means a complete record of care rendered by a provider
      documenting the care rendered to the Enrollee, including inpatient,
      outpatient, and emergency care, in accordance with all applicable federal,
      state and local laws, rules and regulations. Such record shall be signed
      by the medical professional rendering the services.

      "MEDICALLY NECESSARY" means health care and services that are necessary to
      prevent, diagnose, manage or treat conditions in the person that cause
      acute suffering, endanger life, result in illness or infirmity, interfere
      with such person's capacity for normal activity, or threaten some
      significant handicap.

      "NATIVE AMERICAN" means, for purposes of this contract, a person
      identified in the Medicaid eligibility system as a Native American.

      "NONCONSENSUAL ENROLLMENT" means Enrollment of an Eligible Person, other
      than through Auto-assignment, newborn enrollment or case addition, in a
      Managed Care Organization without the consent of the Eligible Person or
      consent of a person with the legal authority to act on behalf of the
      Eligible Person at the time of Enrollment.

      "NON-PARTICIPATING PROVIDER" means provider of medical care and/or
      services with which the Contractor has no Provider Agreement.

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-4

<PAGE>

      "PARTICIPATING PROVIDER" means a provider of medical care and/or services
      that has a Provider Agreement with the Contractor.

      "PHYSICIAN INCENTIVE PLAN" or "PIP" means any compensation arrangement
      between the Contractor or one of its contracting entities and a physician
      or physician group that may directly or indirectly have the effect of
      reducing or limiting services furnished to Medicaid recipients enrolled by
      the MCO.

      "PREPAID CAPITATION PLAN ROSTER" OR "ROSTER" means the enrollment list
      generated on a monthly basis by SDOH by which LDSS and Contractor are
      informed of specifically which recipients the Contractor will be serving
      for the coming month, subject to any revisions communicated in writing or
      electronically by SDOH, LDSS, or the Enrollment Broker.

      "PRESUMPTIVE ELIGIBILITY PROVIDER" means a provider designated by the SDOH
      as qualified to determine the presumptive eligibility for pregnant women
      to allow them to receive prenatal services immediately. Such providers
      assist recipients with the completion of the full application for Medicaid
      and they may be comprehensive Prenatal Care Programs, Local Public Health
      Agencies, Certified Home Health Agencies, Public Health Nursing Services,
      Article 28 facilities, and individually licensed physicians and certified
      nurse practitioners.

      "PREVENTIVE CARE" means the care or services rendered to avert
      disease/illness and/or its consequences. There are three levels of
      preventive care: primary, such as immunizations, aimed at preventing
      disease; secondary, such as disease screening programs aimed at early
      detection of disease; and tertiary, such as physical therapy, aimed at
      restoring function after the disease has occurred. Commonly, the term
      "preventive care" is used to designate prevention and early detection
      programs rather than treatment programs.

      "PRIMARY CARE PROVIDER" or "PCP" means a qualified physician, or certified
      nurse practitioner or team of no more than four(4) qualified
      physicians/nurse practitioners which provides all required primary care
      services contained in the Benefit Package to Enrollees.

      "PROVIDER AGREEMENT" means any written contract between the Contractor and
      participating Providers to provide medical care and/or services to
      Contractor's Enrollees.

      "SCHOOL BASED HEALTH CENTERS" or "SBHC" are SDOH approved centers which
      provide comprehensive primary and mental health services including health
      assessments, diagnosis and treatment of acute illnesses, screenings and
      immunizations, routine management of chronic diseases, health education,
      mental health counseling and treatment on-site in schools. Services are
      offered by multi-disciplinary staff from sponsoring Article 28 licensed
      hospitals and community health centers.

      "SERIOUSLY EMOTIONALLY DISTURBED" or "SED" means, a child through
      seventeen (17) years of age who has utilized the following during the
      twelve (12) month period prior to scheduled enrollment:

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-5
<PAGE>

      -     ten (10) or more encounters, including visits to a mental health
            clinic, psychiatrist or psychologist, and inpatient hospital days
            relating to a psychiatric diagnosis; or

      -     one (1) or more specialty mental health visits (i.e., psychiatric
            rehabilitation treatment program; day treatment; continuing day
            treatment; comprehensive case management; partial hospitalization;
            rehabilitation services provided to residents of Office of Mental
            Health (OMH) licensed community residences and family-based
            treatment; and mental health clinics for seriously emotionally
            disturbed children).

      "SERIOUSLY AND PERSISTENTLY MENTALLY ILL" or "SPMI" means an adult
      eighteen (18) years or older who has utilized the following during the
      twelve (12) month period prior to scheduled enrollment:

      -     ten (10) or more encounters, including visits to a mental health
            clinic, psychiatrist or psychologist, and inpatient hospital days
            relating to a psychiatric diagnosis; or

      -     one (1) or more specialty mental health visits (i.e., psychiatric
            rehabilitation treatment program; day treatment; continuing day
            treatment; comprehensive case management; partial hospitalization;
            rehabilitation services provided to residents of OMH licensed
            community residences and family-based treatment; and mental health
            clinics for seriously emotionally disturbed children).

      "SUPPLEMENTAL MATERNITY CAPITATION PAYMENT" means the fixed amount paid to
      the Contractor for the prenatal and postpartum physician care and hospital
      or birthing center delivery costs, limited to those cases in which the
      plan has paid the hospital or birthing center for the maternity stay, and
      can produce evidence of such payment.

      "SUPPLEMENTAL NEWBORN CAPITATION PAYMENT" means the fixed amount paid to
      the Contractor for the inpatient birthing costs for a newborn enrolled in
      the plan, limited to those cases in which the plan has paid the hospital
      or birthing center for the newborn stay, and can produce evidence of such
      payment.

      "TUBERCULOSIS DIRECTLY OBSERVED "THERAPY" or "TB/DOT" means the direct
      observation of ingestion of oral TB medications to assure patient
      compliance with the physician's prescribed medication regimen.

      "URGENTLY NEEDED SERVICES" means covered services that are not Emergency
      Services as defined in this Section, provided when an Enrollee is
      temporarily absent from the Contractor's service area, when the services
      are medically necessary and immediately required: (1) as a result of an
      unforeseen illness, injury, or condition; and (2) it was not reasonable
      given the circumstances to obtain the services through the Contractor's
      plan.

                                    SECTION 1
                                  (DEFINITIONS)
                                 October 1, 2004
                                       1-6

<PAGE>

2.    AGREEMENT TERM, AMENDMENTS, EXTENSIONS, AND GENERAL CONTRACT
      ADMINISTRATION PROVISIONS

      2.1   Term

            a)    This Agreement is effective October 1, 2004 and shall remain
                  in effect until September 30, 2005; or until the execution of
                  an extension, renewal or successor Agreement approved by the
                  SDOH and the Department of Health and Human Services (DHHS);
                  or until the effective date of an executed agreement between
                  the Contractor and SDOH for Contractor's participation in the
                  Medicaid managed care program; whichever occurs first.

            b)    The parties to the Agreement shall have the option to renew
                  this Agreement for additional two (2) year and or one (1) year
                  terms, subject to the approval of the LDSS, SDOH, DHHS and any
                  other entities as required by law or regulation.

            c)    However, in no event, shall the maximum duration of this
                  Agreement exceed five (5) years.

      2.2   Amendments and Extensions

            a)    This Agreement may only be modified in writing. Unless
                  otherwise specified in this Agreement, modifications must be
                  signed by the parties and approved by the SDOH, DHHS, and any
                  other entities as required by law or regulation, prior to the
                  end of the quarter in which the amendment is to be effective.

            b)    This Agreement shall not be automatically renewed at its
                  expiration. This Agreement may be extended by written
                  amendment, in accordance with the procedures set forth in this
                  Section.

            c)    An extension to this Agreement may be granted for reasons
                  including, but not limited, to the following:

                  i)    Negotiations for a successor Agreement will not be
                        completed by the expiration date of the current
                        contract; or

                  ii)   The Contractor has submitted a termination notice and
                        transition of Enrollees will not be completed by the
                        expiration date of the current contract.

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                 AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-1

<PAGE>

            d)    The parties will submit to the extent practicable, the
                  proposed signed and dated extensions, including all necessary
                  local government approvals, to SDOH prior to the scheduled
                  expiration date of this Agreement.

      2.3   Approvals

      This Agreement and any amendments to this Agreement shall not be effective
      or binding unless and until approved, in writing, by the DHHS, the SDOH
      and any other entity as required in law and regulation. SDOH will provide
      a notice of each such approval to the Contractor and the LOSS upon such
      approval.

      2.4   Entire Agreement

            This Agreement shall supersede all prior Agreements between the
            Contractor and the LDSS. This Agreement, including those
            attachments, schedules, appendices, exhibits, and addenda that have
            been specifically incorporated herein and written plans submitted by
            the Contractor and maintained on file by SDOH and/or LDSS pursuant
            to this Agreement, contains all the terms and conditions agreed
            upon by the parties, and no other Agreement, oral or otherwise,
            regarding the subject matter of this Agreement shall be deemed to
            exist or to bind any of the parties or vary any of the terms
            contained in this Agreement. In the event of any inconsistency or
            conflict among the document elements of this Agreement, such
            inconsistency or conflict shall be resolved by giving precedence to
            the document elements in the following order:

                  1)    Appendix A, Standard Clauses for all New York State
                        Contracts;

                  2)    Local Standard Clauses, if any;

                  3)    The body of this Agreement;

                  4)    The appendices attached to the body of this Agreement,
                        other than Appendix A;

                  5)    The Contractor's approved:

                        i)    Marketing Plan on file with SDOH and LDSS

                        ii)   Complaint and Appeals Procedure on file with SDOH
                              and LDSS

                        iii)  Quality Assurance Plan on file with SDOH and LDSS

                        iv)   Americans with Disabilities Act Compliance Plan on
                              file with SDOH and LDSS

                        v)    Fraud and A use Prevention Plan on file with SDOH
                              and LDSS.

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT, ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-2

<PAGE>

      2.5   Renegotiation

            The parties to this Agreement shall have the right to renegotiate
            the terms and conditions of this Agreement in the event applicable
            local, state or federal law, regulations or policy are altered from
            those existing at the time of this Agreement in order to be in
            continuous compliance therewith. This Section shall not limit the
            right of the parties to this Agreement from renegotiating or
            amending other terms and conditions of this agreement. Such changes
            shall only be made with the consent of the parties and the prior
            approval of the SDOH and the DHHS.

      2.6   Assignment and Subcontracting

            a)    The Contractor shall not, without LDSS and SDOH's prior
                  written consent, assign, transfer, convey, sublet, or
                  otherwise dispose of this Agreement; of the Contractor's
                  right, title, interest, obligations, or duties under the
                  Agreement; of the Contractor's power to execute the Agreement;
                  or, by power of attorney or otherwise, of any of the
                  Contractor's rights to receive monies due or to become due
                  under this Agreement. Any assignment, transfer, conveyance,
                  sublease, or other disposition without LDSS and SDOH's consent
                  shall be void.

            b)    Contractor may not enter into any subcontracts related to the
                  delivery of services to Enrollees, except by written
                  agreement, as set forth in Section 22 of this Agreement. The
                  Contractor may subcontract for provider services and
                  management services. If such written agreement would be
                  between Contractor and a provider of health care or ancillary
                  health services or between Contractor and an independent
                  practice association, the agreement must be in a form
                  previously approved by SDOH. If such subcontract is for
                  management services under 10 NYCRR Section 98-1.11, it must be
                  approved by SDOH prior to its becoming effective. Any
                  subcontract entered into by Contractor shall fulfill the
                  requirements of 42 CFR Parts 434 and 438 that are appropriate
                  to the service or activity delegated under such subcontract.
                  Contractor agrees that it shall remain legally responsible to
                  LDSS for carrying out all activities under this Agreement and
                  that no subcontract shall limit or terminate Contractor's
                  responsibility.

      2.7   Termination

            a)    LDSS Initiated Termination of Contract

                  i)    LDSS shall have the right to terminate this Agreement,
                        in whole or in part if the Contractor:

                        A)    takes any action that threatens the health,
                              safety, or welfare of its Enrollees;

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-3

<PAGE>

                        B)    has engaged in an unacceptable practice under 18
                              NYCRR, Part 515, that affects the fiscal integrity
                              of the Medicaid program;

                        C)    has its Certificate of Authority suspended,
                              limited or revoked by SDOH;

                        D)    materially breaches the Agreement or fails to
                              comply with any term or condition of this
                              Agreement that is not cured within twenty (20)
                              days, or to such longer period as the parties may
                              agree, of LDSS's written request for compliance;

                        E)    becomes insolvent;

                        F)    brings a proceeding voluntarily, or has a
                              proceeding brought against it involuntarily, under
                              Title 11 of the U.S. Code (the Bankruptcy Code);
                              or

                        G)    knowingly has a director, officer, partner or
                              person owning or controlling more than five
                              percent (5%) of the Contractor's equity, or has an
                              employment, consulting, or other agreement with
                              such a person for the provision of items and/or
                              services that are significant to the Contractor's
                              contractual obligation who has been debarred or
                              suspended by the federal, state or local
                              government, or otherwise excluded from
                              participating in procurement activities.

                  ii)   The LDSS will notify the Contractor of its intent to
                        terminate this Agreement for the Contractor's failure to
                        meet the requirements of this Agreement and provide
                        Contractor with a hearing prior to the termination.

                  iii)  If SDOH suspends, limits or revokes Contractor's
                        Certificate of Authority under PHL Section 4404, this
                        Agreement shall expire on the date the Contractor ceases
                        to have authority to serve the geographic area of the
                        LDSS. No hearing will be required if the contract
                        expires due to SDOH suspension, limitation or revocation
                        of the Contractor's Certificate of Authority.

                  iv)   Prior to the effective date of the termination the LDSS
                        shall notify Enrollees of the termination, or delegate
                        responsibility for such notification to the Contractor,
                        and such notice shall include a statement that Enrolees
                        may disenroll immediately without cause.

            b)    Contractor and LDSS Initiated Termination

                  The Contractor and the LDSS each shall have the right to
                  terminate this Agreement in the event that SDOH and the
                  Contractor fail to reach agreement on the monthly Capitation
                  Rates. In such event, the party exercising its right shall
                  give the other party, LDSS, and SDOH written notice specifying
                  the reason for and the effective date of termination, which

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-4

<PAGE>

                  shall not be less time than will permit an orderly
                  disenrollment of Enrollees to the Medicaid fee-for-service
                  payment mechanism or transfer to another MCO, as determined by
                  LDSS, but no more than ninety (90) days.

            c)    Contractor Initiated Termination

                  i)    The Contractor shall have the right to terminate this
                        Agreement in the event that LDSS materially breaches the
                        Agreement or fails to comply with any term or condition
                        of this Agreement that is not cured within twenty (20)
                        days, or to such longer period as the parties may agree,
                        of the Contractor's written request for compliance. The
                        Contractor shall give LDSS written notice specifying the
                        reason for and the effective date of the termination,
                        which shall not be less time than will permit an orderly
                        disenrollment of Enrollees to the Medicaid
                        fee-for-service payment mechanism or transfer to another
                        managed care program, as determined by LDSS, but no more
                        than ninety (90) days.

                  ii)   The Contractor shall have the right to terminate this
                        Agreement in the event that its obligations are
                        materially changed by modifications to this Agreement
                        and it Appendices by SDOH or LDSS. In such event,
                        Contractor shall give LDSS and SDOH written notice
                        within thirty (30) days of notification of changes to
                        the Agreement or Appendices specifying the reason and
                        the effective date of termination, which shall not be
                        less time than will permit an orderly disenrollment of
                        Enrollees to the Medicaid fee-for-service program or
                        transfer to another MCO, as determined by the LDSS, but
                        no more than ninety (90) days.

                  iii)  The Contractor shall also have the right to terminate
                        this Agreement if the Contractor is unable to provide
                        services pursuant to this Agreement because of a natural
                        disaster and/or an act of God to such a degree that
                        Enrollees cannot obtain reasonable access to services
                        within the Contractor's organization, and, after
                        diligent efforts, the Contractor cannot make other
                        provisions for the delivery of such services. The
                        Contractor shall give LDSS written notice of any such
                        termination that specifies:

                        A)    the reason for the termination, with appropriate
                              documentation of the circumstances arising from a
                              natural disaster and/or an act of God that
                              preclude reasonable access to services;

                        B)    the Contractor's attempts to make other provision
                              for the delivery of services; and

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-5

<PAGE>

                        C)    the effective date of the termination, which shall
                              not be less time than will permit an orderly
                              disenrollment of Enrollees to the Medicaid fee-
                              for-service payment mechanism or transfer to
                              another MCO, as determined by LDSS, but no more
                              than ninety (90) days.

            d)    Termination Due To Loss of Funding

                  In the event that State and/or Federal funding used to pay for
                  services under this Agreement is reduced so that payments
                  cannot be made in full, this Agreement shall automatically
                  terminate, unless both parties agree to a modification of the
                  obligations under this Agreement. The effective date of such
                  termination shall be ninety (90) days after the Contractor
                  receives written notice of the reduction in payment, unless
                  available funds are insufficient to continue payments in full
                  during the ninety (90) day period, in which case LDSS shall
                  give the Contractor written notice of the earlier date upon
                  which the Agreement shall terminate. A reduction in State
                  and/or Federal funding cannot reduce monies due and owing to
                  the Contractor on or before the effective date of the
                  termination of the Agreement.

      2.8   Close-Out Procedures

            Upon termination or expiration of this Agreement and in the event
            that it is not scheduled for renewal, the Contractor shall comply
            with close-out procedures that the Contractor develops in
            conjunction with LDSS and that the LDSS, and the SDOH have approved.
            The close-out procedures shall include the following:

            a)    The Contractor shall promptly account for and repay funds
                  advanced by SDOH for coverage of Enrollees for periods
                  subsequent to the effective date of termination;

            b)    The Contractor shall give LDSS, SDOH, and other authorized
                  federal, state or local agencies access to all books, records,
                  and other documents and upon request, portions of such books,
                  records, or documents that may be required by such agencies
                  pursuant to the terms of this Agreement;

            c)    The Contractor shall submit to LDSS, SDOH, and other
                  authorized federal, state or local agencies, within ninety
                  (90) days of termination, a final financial statement and
                  audit report relating to this Agreement, made by a certified
                  public accountant or a licensed public accountant, unless the
                  Contractor requests of LDSS and receives written approval
                  from LDSS, SDOH and all other governmental agencies from which
                  approval is required, for an extension of time for this
                  submission;

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-6

<PAGE>

            d)    The Contractor shall furnish to SDOH immediately upon receipt
                  all information related to any request for reimbursement of
                  any medical claims that result from service delivered after
                  the date of termination of this Agreement;

            e)    The Contractor shall establish an appropriate plan acceptable
                  to and prior approved by the LDSS and SDOH for the orderly
                  disenrollment of Enrollees to the Medicaid fee-for-service
                  program or enrollment into another MCO. This plan shall
                  include the provision of pertinent information to identified
                  Enrollees who are: pregnant; currently receiving treatment for
                  a chronic or life threatening condition; prior approved for
                  services or surgery; or whose care is being monitored by a
                  case manager to assist them in making decisions which will
                  promote continuity of care.

            f)    SDOH shall promptly pay all claims and amounts owed to the
                  Contractor;

            g)    Any termination of this Agreement by either the Contractor or
                  LDSS shall be done by amendment to this Agreement, unless the
                  contract is terminated by the LDSS due to conditions in
                  Section 2.7 a.(i) or Appendix A of this Agreement.

      2.9   Rights and Remedies

            The rights and remedies of LDSS and the Contractor provided
            expressly in this Article shall not be exclusive and are in
            addition to all other rights and remedies provided by law or under
            this Agreement.

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-7

<PAGE>

      2.10  Notices

            All notices to be given under this Agreement shall be in writing and
            shall be deemed to have been given when mailed to, or, if
            personally delivered, when received by the Contractor, LDSS and the
            SDOH at the following addresses:

            For LDSS:
            Managed Care Unit
            1801 Sixth Avenue
            Troy, New York 12180

            For SDOH:
            New York State Department of Health
            Empire State Plaza
            Corning Tower, Rm. 2074
            Albany, NY 12237-0065

            For the Contractor:
            WellCare of New York, Inc.
            11 West 19th Street, 2nd Floor
            New York, NY 10011

      2.11  Severability

            If this Agreement contains any unlawful provision that is not an
            essential part of this Agreement and that was not a controlling or
            material inducement to enter into this Agreement, the provision
            shall have no effect and, upon notice by either party, shall be
            deemed stricken from this Agreement without affecting the binding
            force of the remainder of this Agreement.

                                    SECTION 2
                    (AGREEMENT TERM, AMENDMENTS, EXTENSIONS,
                AND GENERAL CONTRACT ADMINISTRATION PROVISIONS)
                                 October 1, 2004
                                       2-8

<PAGE>

3.    COMPENSATION

      3.1   Capitation Payments

            Compensation to the Contractor shall consist of a monthly capitation
            payment for each Enrollee and the Supplemental Capitation Payments
            as described in Sections 3.1 (c) and 3.1 (d), where applicable.

            a)    In no event shall monthly capitation payments to the
                  Contractor for the Benefit Package exceed the cost of
                  providing the Benefit Package on a fee-for-service basis to an
                  actuarially equivalent, non-enrolled population group Upper
                  Payment Limit (UPL) as determined by SDOH.

            b)    The monthly Capitation Rates are attached hereto as Appendix L
                  and shall be deemed incorporated into this Agreement without
                  further action by the parties.

            c)    The monthly capitation payments and the Supplemental Newborn
                  Capitation Payment and the Supplemental Maternity Capitation
                  Payment to the Contractor shall constitute full and complete
                  payments to the Contractor for all services that the
                  Contractor provides pursuant to this Agreement subject to
                  stop-loss provisions set forth in Section 3.11 and 3.12 of
                  this Agreement.

            d)    Capitation Rates shall be effective for the entire contract
                  period, except as described in Section 3.2.

      3.2   Modification of Rates During Contract Period

            a)    Any technical modification to Capitation Rates during the term
                  of the Agreement as agreed to by the Contractor, including but
                  not limited to, changes in reinsurance or the Benefit Package,
                  shall be deemed incorporated into this Agreement without
                  further action by the parties, upon approval by SDOH, and upon
                  written notice by SDOH to the LDSS.

            b)    Any other modification to Capitation Rates, as agreed to by
                  SDOH and the Contractor, during the term of the Agreement
                  shall be deemed incorporated into this Agreement without
                  further action by the parties upon approval of such
                  modifications by the SDOH and the State Division of the
                  Budget, and upon written notice by SDOH to the LDSS.

            c)    In the event that SDOH and the Contractor fail to reach
                  agreement on modifications to the monthly Capitation Rates,
                  the SDOH will provide formal written notice to the Contractor
                  and LDSS of the amount and effective date of the modified
                  Capitation Rates approved by the State Division of the Budget.
                  The Contractor shall have the option of terminating this
                  Agreement if such

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-1
<PAGE>

                  approved modified Capitation Rates are not acceptable. In such
                  case, the Contractor shall give written notice to the SDOH and
                  the LDSS within thirty (30) days of the date of the formal
                  written notice of the modified Capitation Rates from SDOH
                  specifying the reasons for and effective date of termination.
                  The effective date of termination shall be ninety (90) days
                  from the date of the Contractor's written notice, unless the
                  SDOH determines that an orderly disenrollment to Medicaid fee-
                  for-service or transfer to another MCO can be accomplished
                  in fewer days. During the period commencing with the effective
                  date of the SDOH modified Capitation Rates through the
                  effective date of termination of the Agreement, the Contractor
                  shall have the option of continuing to receive capitation
                  payments at the expired Capitation Rates or at the modified
                  Capitation Rates approved by SDOH and State Division of the
                  Budget for the rate period.

                  If the Contractor fails to exercise its right to terminate in
                  accordance with this Section, then the modified Capitation
                  Rates approved by SDOH and the State Division of the Budget
                  shall be deemed incorporated into this Agreement without
                  further action by the parties as of the effective date of the
                  modified Capitation Rates as established by SDOH and approved
                  by State Division of the Budget.

      3.3   Rate Setting Methodology

            Capitation Rates are determined using a prospective methodology
            whereby cost, utilization and other rate-setting data available for
            the time period prior to the time period covered by the rates are
            used to establish premiums. Capitation rates will not be
            retroactively adjusted to reflect actual fee-for-service data or
            plan experience for the time period covered by the rates.

      3.4   Payment of Capitation

            a)    The monthly capitation payments for each Enrollee are due to
                  the Contractor from the Effective Date of Enrollment until the
                  Effective Date of Disenrollment of the Enrollee or termination
                  of this Agreement, whichever occurs first. The Contractor
                  shall receive a full month's capitation payment for the month
                  in which disenrollment occurs. The Roster generated by SDOH
                  with any modification communicated electronically or in
                  writing by the LDSS or the Enrollment Broker prior to the end
                  of the month in which the Roster is generated, shall be the
                  enrollment list for purposes of MMIS premium billing and
                  payment, as discussed in Section 6.9 and Appendix H.

            b)    Upon receipt by the Fiscal Agent of a properly completed claim
                  for monthly capitation payments submitted by the Contractor
                  pursuant to this Agreement, the Fiscal Agent will promptly
                  process such claim for payment through MMIS and use its best
                  efforts to complete such processing within thirty (30)
                  business days from date of receipt of the claim by the Fiscal
                  Agent. Processing of

                                    SECTION 3
                                 (COMPENSATION)
                                October 1, 2004
                                       3-2
<PAGE>

                  Contractor claims shall be in compliance with the requirements
                  of 42 CFR 447.45. The Fiscal Agent will also use its best
                  efforts to resolve any billing problem relating to the
                  Contractor's claims as soon as possible. In accordance with
                  Section 41 of the State Finance Law, the State and LDSS shall
                  have no liability under this Agreement to the Contractor or
                  anyone else beyond funds appropriated and available for
                  payment of Medical Assistance care, services and supplies.

      3.5   Denial of Capitation Payments

            If the Centers for Medicare and Medicaid Services denies payment for
            new Enrollees, as authorized by Social Security Act (SSA) Section
            1903(m)(5) and 42 CFR Section 434.67, or such other applicable
            federal statutes or regulations, based upon a determination that
            Contractor failed substantially to provide medically necessary items
            and services, imposed premium amounts or charges in excess of
            permitted payments, engaged in discriminatory practices as described
            in SSA Section 1932(e)(l)(A)(iii), misrepresented or falsified
            information submitted to CMS, SDOH, LDSS, the Enrollment Broker, or
            an Enrollee, potential Enrollee, or health care provider, or failed
            to comply with federal requirements (i.e. 42 CFR Section 417.479 and
            42 CFR Section 434.70) relating to the Physician Incentive Plans,
            SDOH and LDSS will deny capitation payments to the Contractor for
            the same Enrollees for the period of time for which CMS denies such
            payment.

      3.6   SDOH Right to Recover Premiums

            The parties acknowledge and accept that the SDOH has a right to
            recover premiums paid to the Contractor for Enrollees listed on the
            monthly Roster who are later determined for the entire applicable
            payment month, to have been in an institution; to have been
            incarcerated; to have moved out of the Contractor's service area
            subject to any time remaining in the Enrollee's Guaranteed
            Eligibility period; or to have died. In any event, the State may
            only recover premiums paid for Medicaid Enrollees listed on a Roster
            if it is determined by the SDOH that the Contractor was not at risk
            for provision of Benefit Package services for any portion of the
            payment period.

      3.7   Third Party Health Insurance Determination

            The Contractor and the LDSS will make diligent efforts to determine
            whether Enrollees have third party health insurance (TPHI). The LDSS
            shall use its best efforts to maintain third party information on
            the WMS/MMIS Third Party Resource System. The Contractor shall make
            good faith efforts to coordinate benefits with and collect TPHI
            recoveries from other insurers, and must inform the LDSS of any
            known changes in status of TPHI insurance eligibility within thirty
            (30) days of learning of a change in TPHI. The Contractor may use
            the Roster as one method to determine TPHI information. The
            Contractor will be permitted to retain 100 percent of any
            reimbursement for Benefit Package services obtained

                                    SECTION 3
                                 (COMPENSATION)
                                October 1, 2004
                                       3-3
<PAGE>

            from TPHI. Capitation Rates are net of TPHI recoveries. In no
            instances may an Enrollee be held responsible for disputes over
            these recoveries.

      3.8   Payment For Newborns

            a)    The Contractor shall be responsible for all costs and services
                  included in the Benefit Package associated with the Enrollee's
                  newborn, unless the child is excluded from Medicaid Managed
                  Care.

            b)    The Contractor shall receive a capitation payment from the
                  first day of the newborn's month of birth and, in instances
                  where the plan pays the hospital or birthing center for the
                  newborn stay, a Supplemental Newborn Capitation Payment.

            c)    Capitation Rate and Supplemental Newborn Capitation Payment
                  for a newborn will begin the month following certification of
                  the newborn's eligibility and enrollment, retroactive to the
                  first day of the month in which the child was born.

            d)    The Contractor cannot bill for a Supplemental Newborn
                  Capitation Payment unless the newborn hospital or birthing
                  center payment has been paid by the Contractor. The Contractor
                  must maintain on file evidence of payment to the hospital or
                  birthing center of the claim for the newborn stay. Failure to
                  have supporting records may, upon an audit, result in
                  recoupment of the Supplemental Newborn Capitation Payment by
                  SDOH.

      3.9   Supplemental Maternity Capitation Payment

            a)    The Contractor shall be responsible for all costs and services
                  included in the Benefit Package associated with the maternity
                  care of an Enrollee.

            b)    In instances where the Enrollee is enrolled in the
                  Contractor's plan on the date of the delivery of a child, the
                  Contractor shall be entitled to receive a Supplemental
                  Maternity Capitation Payment. The Supplemental Maternity
                  Capitation Payment reimburses the Contractor for the inpatient
                  and outpatient costs of services normally provided as part of
                  maternity care including antepartum care, delivery and
                  post-partum care. The Supplemental Maternity Capitation
                  Payment is in addition to the monthly Capitation Rate paid by
                  the SDOH to the Contractor for the Enrollee.

            c)    In instances where the Enrollee was enrolled in the
                  Contractor's plan for only part of the pregnancy, but was
                  enrolled on the date of the delivery of the child, the plan
                  shall be entitled to receive the entire Supplemental Maternity
                  Capitation Payment. The Supplemental Capitation payment shall
                  not be pro-rated to reflect that the Enrollee was not a member
                  of the Contractor's plan for the entire duration of the
                  pregnancy.

                                   SECTION 3
                                 (COMPENSATION)
                                October 1, 2004
                                      3-4
<PAGE>

            d)    In instances where the Enrollee was enrolled in the
                  Contractor's plan for part of the pregnancy, but was not
                  enrolled on the date of the delivery of the child, the
                  Contractor shall not be entitled to receive the Supplemental
                  Maternity Capitation Payment, or any portion thereof.

            e)    Costs of inpatient and outpatient care associated with
                  maternity cases that end in termination or miscarriage shall
                  be reimbursed to the Contractor through the monthly Capitation
                  Rate for the Enrollee and the Contractor shall not receive the
                  Supplemental Maternity Capitation Payment.

            f)    The Contractor may not bill a Supplemental Maternity
                  Capitation Payment until the hospital inpatient or birthing
                  center delivery is paid by the Contractor, and the Contractor
                  must maintain on file evidence of payment of the delivery,
                  plus any other inpatient and outpatient services for the
                  maternity care of the Enrollee to be eligible to receive a
                  Supplemental Maternity Capitation Payment. Failure to have
                  supporting records may, upon audit, result in recoupment of
                  the Supplemental Maternity Capitation Payment by the SDOH.

      3.10  Contractor Financial Liability

            Contractor shall not be financially liable for any services rendered
            to an Enrollee prior to his or her Effective Date of Enrollment in
            the Contractor's plan.

      3.11  Inpatient Hospital Stop-Loss Insurance

            The Contractor must obtain stop-loss coverage for inpatient
            hospital services. A Contractor may elect to purchase stop-loss
            coverage from New York State. In such cases, the Capitation Rates
            paid to the Contractor shall be adjusted to reflect the cost of such
            stop-loss coverage. The cost of such coverage shall be determined by
            SDOH.

            Under NYS stop-loss coverage, if the hospital inpatient expenses
            incurred by the Contractor for an individual Enrollee during any
            calendar year reaches $50,000, the Contractor shall be compensated
            for 80% of the cost of hospital inpatient services in excess of this
            amount up to a maximum of $250,000. Above that amount, the
            Contractor will be compensated for 100% of cost. All compensation
            shall be based on the lower of the Contractor's negotiated hospital
            rate or Medicaid rates of payment.

            [ ]   The Contractor has elected to have NYS provide stop-loss
                  reinsurance.

            OR

            [X]   Contractor has not elected to have NYS provide stop-loss
                  reinsurance.

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-5
<PAGE>

      3.12  Mental Health and Chemical Dependence Stop-Loss

            a)    The Contractor will be compensated for medically necessary and
                  clinically appropriate Medicaid reimbursable mental health
                  treatment outpatient visits in excess of twenty (20) visits
                  during any calendar year at rates set forth in contracted fee
                  schedules. Any Court Ordered Services for mental health
                  treatment outpatient visits which specify the use of Non-
                  Participating Providers shall be compensated at the Medicaid
                  rate of payment.

            b)    The Contractor will be compensated for medically necessary and
                  clinically appropriate inpatient mental health services and/or
                  Chemical Dependence Inpatient Rehabilitation and Treatment
                  Services as defined in Appendix K in excess of a combined
                  total of thirty (30) days during a calendar year at the lower
                  of the Contractor's negotiated inpatient rate or Medicaid rate
                  of payment.

            c)    Detoxification Services in Article 28 inpatient hospital
                  facilities are subject to the stop-loss provisions specified
                  in Section 3.11 of this Agreement.

      3.13  Enrollment Limitations

            a)    The Contractor may enroll up to the county specific provider
                  network capacity limits determined by SDOH, provided that the
                  Contractor's statewide enrollment does not exceed the MCO's
                  financial capacity as determined annually by SDOH, or more
                  frequently as deemed necessary by SDOH.

            b)    LDSS shall have the right, upon consultation with and notice
                  to the SDOH, to limit, suspend, or terminate enrollment
                  activities by the Contractor and/or enrollment into the
                  Contractor's plan upon ten (10) days written notice to the
                  Contractor. The written notice shall specify the actions
                  contemplated and the reason(s) for such action(s) and shall
                  provide the Contractor with an opportunity to submit
                  additional information that would support the conclusion on
                  that limitation, suspension or termination of enrollment
                  activities or enrollment in the Contractor's plan is
                  unnecessary. Nothing in this paragraph limits other remedies
                  available to the LDSS under this Agreement.

            c)    The SDOH shall have the right, upon notice to the LDSS, to
                  limit, suspend or terminate enrollment activities by the
                  Contractor and/or enrollment into the Contractor's plan upon
                  ten (10) days written notice to the Contractor. The written
                  notice shall specify the action(s) contemplated and the

                                    SECTION 3
                                 (COMPENSATION)
                                 October 1, 2004
                                       3-6
<PAGE>

                  reason(s) for such action(s) and shall provide the Contractor
                  with an opportunity to submit additional information that
                  would support the conclusion that limitation, suspension or
                  termination of enrollment activities or enrollment in the
                  Contractor's plan is unnecessary. Nothing in this paragraph
                  limits other remedies available to the SDOH or the LDSS under
                  this Agreement.

      3.14  Tracking Visits Provided by Indian Health Clinics

            The SDOH shall monitor all visits provided by tribal or Indian
            health clinics or urban Indian health facilities or centers to
            enrolled Native Americans, so that the SDOH can reconcile payment
            made for those services, should it be deemed necessary to do so.

                                    SECTION 3
                                 (COMPENSATION)
                                October 1, 2004
                                       3-7
<PAGE>

4.    SERVICE AREA

      The Service Area described in Appendix M of this Agreement, which is
      hereby made a part of this Agreement as if set forth fully herein, is the
      specific geographic area within which Eligible Persons must reside to
      enroll in the Contractor's plan.

                                    SECTION 4
                                 (SERVICE AREA)
                                October 1, 2004
                                       4-1
<PAGE>

5.    ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS

      5.1   Eligible Populations

            a)    Except as specified in Section 5.1(b) and 5.3 below, all
                  persons in the following Medicaid-eligible beneficiary
                  categories who reside in the service area shall be eligible
                  for enrollment in the Contractor's plan:

                  i)    Singles/Childless Couples - Cash and Medicaid only

                  ii)   Low Income Families with Children - Cash and Medicaid
                        only

                  iii)  Aid to Families with Dependent Children - Medicaid only

                  iv)   Pregnant women whose net available income is at or below
                        two hundred percent (200%) of the federal poverty
                        level for the applicable household size.

                  v)    Children aged one (1) year or below whose family's net
                        available income is at or below two hundred percent
                        (200%) of the federal poverty level for the applicable
                        household size.

                  vi)   Children between ages one (1) and five (5), whose
                        family's net available income is at or below one hundred
                        and thirty-three percent (133%) of the federal poverty
                        level for the applicable household size.

                  vii)  Children age six (6) up to age nineteen (19), whose
                        family's net available income is at or below one hundred
                        and thirty-three percent (133%) of the federal poverty
                        level for the applicable household size.

                  viii) Transitional Medical Assistance Beneficiaries

                  ix)   Supplemental Security Income (cash) and Supplemental
                        Security Income Related (Medicaid only).

            b)    Medicaid eligible individuals in the following categories may
                  be eligible for enrollment in the Contractor's plan at the
                  LDSS' option, as indicated by an X below.

                  i)    Foster care children in the direct care of LDSS.

                        __    Mandatory county - children in LDSS direct care
                              are mandatorily enrolled.

                        X     Mandatory OR voluntary county - children in LDSS
                              direct care are enrolled on a case-by-case basis.

                        __    Mandatory OR voluntary county - all foster care
                              children are excluded from managed care.

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                       5-1
<PAGE>

                  ii)   Homeless persons living in shelters outside of New York
                        City may be eligible for enrollment if so determined by
                        the LDSS.

                        __    Mandatory county - homeless persons are
                              mandatorily enrolled.

                        X     Mandatory OR voluntary county - homeless persons
                              are enrolled on a case-by-case basis.

                        __    Mandatory OR voluntary county - all homeless
                              persons are excluded from managed care.

      5.2   Exempt Populations

            The following populations are exempt from mandatory enrollment in
            Medicaid managed care, but may enroll on a voluntary basis, if
            otherwise eligible.

            a)    Individuals who are HIV+ or have AIDS.

            b)    Individuals who are Seriously and Persistently Mentally Ill
                  or Seriously Emotionally Disturbed.

            c)    Individuals for whom a Managed Care Provider is not
                  geographically accessible so as to reasonably provide
                  services. To qualify for this exemption, an individual must
                  demonstrate that no participating MCO has a provider located
                  within thirty (30) minutes travel time/thirty (30) miles
                  travel distance from the individual's home, who is accepting
                  new patients, and that there is a fee-for-service Medicaid
                  provider available within the thirty (30) minutes travel
                  time/thirty (30) miles travel distance.

            d)    Pregnant women who are already receiving prenatal care from a
                  provider authorized to provide such care not participating in
                  any Medicaid managed care plan. This status will last through
                  a woman's pregnancy, extend through the sixty (60) day
                  post-partum period and end at the end of the month in which
                  the sixtieth (60th) day occurs.

            e)    Individuals with a chronic medical condition who, for at least
                  six (6) months, have been under active treatment with a
                  non-participating sub-specialist physician who is not a
                  network provider for any MCO participating in the Medicaid
                  managed care program service area. This status will last as
                  long as the individual's chronic medical condition exists or
                  until the physician joins a participating MCO's network. The
                  SDOH's Office of Managed Care, Medical Director will, upon the
                  request of an individual or his/her guardian or legally
                  authorized representative (health care agent authorized
                  through a health care proxy), review cases of individuals with
                  unusually severe chronic care needs for a possible exemption
                  from mandatory enrollment in managed care if such individuals
                  are not otherwise eligible for an exemption (i.e., meet one of
                  the seventeen (17) criteria listed here). The SDOH'S OMC
                  Medical Director may also authorize a plan disenrollment for
                  such individuals. Disenrollment requests

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                       5-2
<PAGE>
                  should be made in a manner consistent with the overall
                  disenrollment request process for "good cause" disenrollment.

            f)    Individuals with End Stage Renal Disease (ESRD).

            g)    Individuals who are residents of Intermediate Care Facilities
                  for the Mentally Retarded ("ICF/MR").

            h)    Individuals with characteristics and needs similar to those
                  who are residents of ICF/MRs based on criteria cooperatively
                  established by the State Office of Mental Retardation and
                  Developmental Disabilities (OMRDD) and the SDOH.

            i)    Individuals already scheduled for a major surgical procedure
                  (within thirty (30) days of scheduled enrollment) with a
                  provider who is not a participant in the network of a Medicaid
                  MCO under contract with the LDSS. This exemption will only
                  apply until such time as the individual's course of treatment
                  is complete.

            j)    Individuals with a developmental or physical disability who
                  receive services through a Medicaid Home-and-Community-Based
                  Services Waiver or Medicaid Model Waiver (care-at-home)
                  through a Section 1915c waiver, or individuals having
                  characteristics and needs similar to such individuals
                  (including individuals on the waiting list), based on criteria
                  cooperatively established by OMRDD and SDOH.

            k)    Individuals who are residents of Alcohol and Substance Abuse
                  or Chemical Dependence Long Term Residential Treatment
                  Programs.

            1)    In New York City, all homeless individuals are exempt. In
                  areas outside of NYC, exemption of homeless individuals
                  residing in the shelter system is at the discretion of the
                  local district - See Section 5.1 (b).

            m)    Native Americans

            n)    Individuals who cannot be served by a managed care provider
                  due to a language barrier which exists when the individual is
                  not capable of effectively communicating his or her medical
                  needs in English or in a secondary language for which PCPs are
                  available within the Medicaid managed care program.
                  Individuals with a language barrier will be deemed able to be
                  served if they have a choice, within time and distance
                  standards, of three (3) PCPs who are able to communicate in
                  the primary language of the eligible individual or who have a
                  person on his/her staff capable of translating medical
                  terminology. Individuals will be eligible for an exemption
                  when:

                  i)    The individual has a relationship with a Medicaid
                        fee-for-service Primary Care Provider who:

                        A)    has the language capability to serve the
                              individual;

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                       5-3
<PAGE>

                        B)    does not participate in any of the Medicaid
                              managed care plans contracted for a service area
                              which includes the individual's residence;

                        C)    is located within a thirty (30) minute /thirty
                              (30) mile radius of the eligible individual's
                              residence;

                                       AND

                        D)    there are fewer than three (3) participating PCPs
                              available within the thirty (30) minute/thirty
                              (30) mile radius who are able to communicate in
                              the primary language of the eligible individual
                              or who have a person on his/her staff capable of
                              translating medical terminology.

                                       OR

                  ii)   The individual has a relationship with a Medicaid
                        fee-for-service Primary Care Provider who:

                        A)    has the language capability to service the
                              individual;

                        B)    does not participate in any of the Medicaid
                              managed care plans contracted for a service area
                              which includes the individual's residence;

                        C)    is located outside a thirty (30) minute/thirty
                              (30) mile radius of the eligible individual's
                              residence;

                                       AND

                        D)    there are fewer than three (3) participating PCPs
                              available within or outside the thirty (30)
                              minute/thirty (30) mile radius who are able to
                              communicate in the primary language of the
                              eligible individual or who have a person on
                              his/her staff capable of translating medical
                              terminology.

            o)    Individuals temporarily residing out of district, (e.g.,
                  college students) will be exempt until the last day of the
                  month in which the purpose of the absence is accomplished. The
                  definition of temporary absence is set forth in Social
                  Services regulations 18 NYCRR Section 360-1.4(p).

            p)    SSI and SSI-related beneficiaries are considered exempt and
                  may enroll on a voluntary basis.

            q)    Individuals with a "County of Fiscal Responsibility" code of
                  98 (OMRDD in MMIS) are exempt in counties where program
                  features are approved by the State and operational at the
                  local district level to permit these individuals to
                  voluntarily enroll in Medicaid managed care.

                  [ ]   State-approved program features are in place and
                        operational at the local district level to permit
                        individuals with a "County of Fiscal Responsibility"
                        code of 98 to voluntarily enroll in Medicaid managed
                        care.

                  OR

                  [X]   State-approved program features are not in place and
                        operational at the local district level, therefore
                        individuals with a "County of Fiscal Responsibility"
                        code of 98 are excluded from enrollment in Medicaid
                        managed care.

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                October 1, 2004
                                       5-4
<PAGE>

            r)    Individuals who are eligible for Medical Assistance pursuant
                  to the "Medicaid buy-in for the working disabled"
                  (subparagraphs twelve or thirteen of paragraph (a) of
                  subdivision one of Section 366 of the Social Services Law),
                  and who, pursuant to subdivision 12 of Section 367-a of the
                  Social Services Law, are not required to pay a premium.

      5.3   Excluded Populations

            The following populations are ineligible for enrollment in Medicaid
            managed care.

            a)    Individuals who are Dually Eligible for Medicare/Medicaid.

            b)    Individuals who become eligible for Medicaid only after
                  spending down a portion of their income (Spend-down).

            c)    Individuals who are residents of State-operated psychiatric
                  facilities or residents of State-certified or voluntary
                  treatment facilities for children and youth.

            d)    Individuals who are residents of Residential Health Care
                  Facilities ("RHCF") at the time of Enrollment, and Enrollees
                  whose stay in a RHCF is classified as permanent upon entry
                  into the RHCF or is classified as permanent at a time
                  subsequent to entry.

            e)    Individuals enrolled in managed long term care demonstrations
                  authorized under Article 4403-f of the New York State PHL.

            f)    Medicaid-eligible infants living with incarcerated mothers.

            g)    Infants weighing less than 1200 grams at birth and other
                  infants under six (6) months of age who meet the criteria for
                  the SSI or SSI related category (shall not be enrolled or
                  shall be disenrolled retroactive to date of birth).

            h)    Individuals with access to comprehensive private health care
                  coverage including those already enrolled in an MCO. Such
                  health care coverage, purchased either partially or in full,
                  by or on behalf of the individual, must be determined to be
                  cost effective by the local social services district.

            i)    Foster children in the placement of a voluntary agency.

            j)    Certified blind or disabled children living or expected to be
                  living separate and apart from the parent for thirty (30) days
                  or more.

            k)    Individuals expected to be eligible for Medicaid for less than
                  six (6) months, except for pregnant women (e.g., seasonal
                  agricultural workers).

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                 October 1, 2004
                                       5-5
<PAGE>
            l)    Foster children in direct care (unless LDSS opts to enroll
                  them see Section 5.1(b)).

            m)    Youths in the care and custody of the Commissioner of the NYS
                  Office of Children and Family Services.

            n)    Individuals in receipt of long-term care services through Long
                  Term Home Health Care programs, or Child Care Facilities
                  (except ICF services for the Developmentally Disabled).

            o)    Individuals eligible for Medical assistance benefits only with
                  respect to TB related services.

            p)    Individuals placed in State Office of Mental Health licensed
                  family care homes pursuant to NYS Mental Hygiene Law, Section
                  31.03.

            q)    Individuals enrolled in the Restricted Recipient Program.

            r)    Individuals with a "County of Fiscal Responsibility" code of
                  99.

            s)    Individuals admitted to a Hospice program prior to time of
                  enrollment (if an Enrollee enters a Hospice program while
                  enrolled in the Contractor's plan, he/she may remain enrolled
                  in the Contractor's plan to maintain continuity of care with
                  his/her PCP). Hospice services are accessed through the
                  fee-for-service Medicaid Program.

            t)    Individuals with a "County of Fiscal Responsibility" code of
                  97 (OMH in MMIS).

            u)    Individuals with a "County of Fiscal Responsibility" code of
                  98 (OMRDD in MMIS) will be excluded until program features are
                  approved by the State and operational at the local district
                  level to permit these individuals to voluntarily enroll in
                  Medicaid managed care.

            v)    Individuals receiving family planning services pursuant to
                  Section 366(1)(a)(11) of the Social Services Law who are not
                  otherwise eligible for medical assistance and whose net
                  available income is 200% or less of the federal poverty level.

            w)    Individuals who are eligible for Medical Assistance pursuant
                  to the "Medicaid buy-in for the working disabled"
                  (subparagraphs twelve or thirteen of paragraph (a) of
                  subdivision one of Section 366 of the Social Services Law),
                  and who, pursuant to subdivision 12 of Section 367-a of the
                  Social Services Law, are required to pay a premium.

            x)    Individuals who are eligible for Medical Assistance pursuant
                  to paragraph (v) of subdivision four of Section 366 of the
                  Social Services Law (persons who are under 65 years of age,
                  have been screened for breast and/or cervical cancer under

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                 October 1, 2004
                                       5-6
<PAGE>

            the Centers for Disease Control and Prevention Breast and Cervical
            Cancer Early Detection Program and need treatment for breast or
            cervical cancer, and are not otherwise covered under creditable
            coverage as defined in the Federal Public Health Service Act).

      5.4   Family Health Plus

            Individuals eligible for Medicaid (Family Health Plus) pursuant to
            Title 11-D of the Social Services Law are not eligible for
            enrollment in Medicaid managed care under this Agreement.

      5.5   Family Enrollment

            In local social service districts where enrollment in managed care
            is mandatory, the Contractor agrees that members of the same family
            (defined as mother and her child(ren), father and his child(ren), a
            husband, wife and child(ren) or a husband and wife residing in the
            same household, or persons included in the same case) will be
            required to enroll in the same health plan, in accordance with
            Section 6.6 of this Agreement.

                                    SECTION 5
                   (ELIGIBLE, EXEMPT AND EXCLUDED POPULATIONS)
                                 October 1, 2004
                                       5-7
<PAGE>

6.    ENROLLMENT

      6.1   Enrollment Guidelines

            a)    The LDSS may employ a variety of methods and programs for
                  enrollment of Eligible Persons including but not limited to
                  enrollment assisted by the Contractor, enrollment assisted by
                  an Enrollment Broker, enrollment by LDSS, or a combination of
                  such. The policies and procedural guidelines which will be
                  used for enrollment are set forth in Appendix H, which is
                  hereby made a part of this Agreement as if set forth fully
                  herein.

            b)    The LDSS and the Contractor agree to conduct enrollment of
                  eligible individuals in accordance with the guidelines set
                  forth in Appendix H.

            c)    The SDOH and LDSS, upon mutual agreement, may make
                  modifications to the guidelines set forth in Appendix H. The
                  parties further acknowledge that such modifications shall be
                  effective and made a part of this Agreement without further
                  action by the parties upon sixty (60) days written notice to
                  the LDSS and the Contractor.

      6.2   Equality of Access to Enrollment

            Eligible Person's shall be enrolled in the Contractor's plan, in
            accordance with the requirements set forth in Appendix H, Section A.
            In those instances in which the Contractor is directly involved in
            enrolling eligible recipients, the Contractor shall accept
            enrollments in the order they are received without regard to the
            Eligible Person's age, sex, race, creed, physical or mental
            handicap/developmental disability, national origin, sexual
            orientation, type of illness or condition, need for health services
            or to the Capitation Rate that the Contractor will receive for such
            Eligible Person.

      6.3   Enrollment Decisions

            An Eligible Person's decision to enroll in the Contractor's plan
            shall be voluntary except as otherwise provided in Section 6.4 of
            the Agreement.

      6.4   Auto Assignment

            An Eligible Person whose enrollment in a MCO is mandatory and who
            fails to select a MCO within sixty (60) days of receipt of notice
            of mandatory enrollment may be assigned by the LDSS to the
            Contractor's plan pursuant to NYS Social Services Law Section 364-j
            and in accordance with Appendix H.

                                    SECTION 6
                                  (ENROLLMENT)
                                October 1, 2004
                                       6-1
<PAGE>

      6.5   Prohibition Against Conditions on Enrollment

            Unless otherwise required by law or this Agreement, neither the
            Contractor nor LDSS shall condition any Eligible Person's enrollment
            upon the performance of any act or suggest in any way that failure
            to enroll may result in a loss of Medicaid benefits.

      6.6   Family Enrollment

            a)    In local social service districts where enrollment in managed
                  care is mandatory, all eligible members of the Eligible
                  Person's Family shall be enrolled into the same plan.

            b)    In local social service districts where enrollment in managed
                  care is mandatory, the LDSS must inform Enrollees who have
                  Family members enrolled in other MCOs hat if anyone in the
                  Family wishes to change plans, all members of the Family must
                  enroll together in the newly-selected plan. The LDSS shall
                  also notify the Enrollee that all members of the Family will
                  be required to enroll together in a single MCO at the time of
                  their next recertification for Medicaid eligibility unless
                  waiver of this requirement is approved by the LDSS.

            c)    Notwithstanding the foregoing,

                  i)    the LDSS may, on a case-by-case basis, waive the same
                        family rule specified in Sections 6.6 (a) and (b) to
                        preserve continuity of care:

                        1)    if one or more members of the Family are receiving
                              prenatal care and/or continuing care for a complex
                              chronic medical condition from Non-Participating
                              Providers; or

                        2)    if one or more members of the Family transition
                              from one government-sponsored insurance program to
                              another.

                  ii)   the LDSS must allow HIV SNP-eligible individuals within
                        a family to enroll in an HIV SNP, in Service Areas in
                        which an HIV SNP exists.

      6.7   Newborn Enrollment

            a)    All newborn children not in an excluded category shall be
                  enrolled in the MCO of the mother, effective from the first
                  day of the child's month of birth.

                                    SECTION 6
                                  (ENROLLMENT)
                                 October 1, 2004
                                       6-2
<PAGE>

            b)    In addition to the responsibilities set forth in Appendix H,
                  the Contractor is responsible for doing all of the following
                  with respect to newborns:

                  i)    Coordinating with the LDSS the efforts to ensure that
                        all newborns are enrolled in the managed care plan;

                  ii)   Issuing a letter informing parent(s) about newborn
                        child's enrollment or a member identification card
                        within 14 days of the date on which the Contractor
                        becomes aware of the birth;

                  iii)  Assuring that enrolled pregnant women select a PCP for
                        an infant prior to birth and the mother to make an
                        appointment with the PCP immediately upon birth; and

                  iv)   Ensuring that the newborn is linked with a PCP prior to
                        discharge from the hospital, in those instances in which
                        the Contractor has received appropriate notification of:
                        the birth prior to discharge.

            c)    The LDSS shall be responsible for ensuring that timely
                  Medicaid Eligibility determination and enrollment of the
                  newborns is effected consistent with state laws, regulations,
                  and policy and with the newborn enrollment guidelines set
                  forth in Appendix H, Section B of this Agreement.

      6.8   Effective Date of Enrollment

            a)    The Contractor and the LDSS must notify the Enrollee of the
                  expected Effective Date of Enrollment. This may be
                  accomplished through a "Welcome Letter". To the extent
                  practicable, such notification must precede the Effective Date
                  of Enrollment. In the event that the actual Effective Date of
                  Enrollment changes, the Contractor and the LDSS must notify
                  the Enrollee of the change.

            b)    As of the Effective Date of Enrollment, and until the
                  Effective Date of Disenrollment from the Contractor's plan,
                  the Contractor shall be responsible for the provision and cost
                  of all care and services covered by the Benefit Package and
                  provided to Enrollees whose names appear on the Prepaid
                  Capitation Plan Roster, except as hereinafter provided.

                  i)    Contractor shall not be liable for the cost of any
                        services rendered to an Enrollee prior to his or her
                        Effective Date of Enrollment.

                  ii)   Contractor shall not be liable for any part of the cost
                        of a hospital stay for an Enrollee who is admitted to
                        the hospital prior to the Effective Date of Enrollment
                        in the Contractor's plan and who remains hospitalized on
                        the Effective Date of Enrollment; except when the
                        Enrollee, on or after the Effective Date of Enrollment,
                        1) is transferred from one hospital to another; or 2) is
                        discharged from one unit in the hospital to another unit
                        in the same facility and under Medicaid fee for service
                        payment rules, the method of payment changes from: a)
                        DRG

                                    SECTION 6
                                  (ENROLLMENT)
                                 October 1, 2004
                                       6-3
<PAGE>

                        case-based rate of payment per discharge to a per diem
                        rate of payment exempt from DRG case-based payment
                        rates, or b) from a per diem payment rate exempt from
                        DRG case-based payment rates either to another per diem
                        rate, or a DRG case-based payment rate. In such
                        instances, the Contractor shall be liable for the cost
                        of the consecutive stay.

                  iii)  Except for newborns, an Enrollee's Effective Date of
                        Enrollment shall be the first day of the month on which
                        the Enrollee's name appears on the PCP roster for that
                        month.

      6.9   Roster

            a)    The first and second monthly Rosters generated by SDOH in
                  combination shall serve as the official Contractor enrollment
                  list for purposes of MMIS premium billing and payment, subject
                  to ongoing eligibility of the Enrollees as of the first (1st)
                  day of the enrollment month. Modifications to the first (lst)
                  Roster may be made electronically or in writing by the LDSS or
                  the Enrollment Broker prior to the end of the month in which
                  the Roster is generated.

            b)    The LDSS shall make data on eligibility determinations
                  available to the Contractor and SDOH to resolve discrepancies
                  that may arise between the Roster and the Contractor's
                  enrollment files in accordance with the provisions in Appendix
                  H, Section D.

            c)    If LDSS or Enrollment Broker notifies the Contractor in
                  writing or electronically of changes in the first (1st) Roster
                  and provides supporting information as necessary prior to the
                  effective date of the Roster, the Contractor will accept that
                  notification in the same manner as the Roster.

            d)    All Contractors must have the ability to receive these Rosters
                  electronically.

      6.10  Automatic Re-Enrollment

            The Contractor agrees that Eligible Persons who are disenrolled from
            the Contractor's plan due to loss of Medicaid eligibility and who
            regain eligibility within three (3) months will automatically be
            prospectively re-enrolled with the Contractor's plan, subject to
            availibility of enrollment capacity in the plan.

                                    SECTION 6
                                  (ENROLLMENT)
                                 October 1, 2004
                                       6-4
<PAGE>

7.    LOCK-IN PROVISIONS

      7.1   Lock-In Provisions in Voluntary Counties

            All Enrollees in local social service districts where enrollment in
            managed care is voluntary shall be subject to a Lock-In Period under
            this Agreement if so required by the LDSS as indicated by an X
            below:

            [ ]   Enrollees are subject to a twelve (12) month Lock-In Period
                  following the Effective Date of Enrollment in the Contractor's
                  plan with an initial ninety (90) day grace period to disenroll
                  from the Contractor's plan without cause.

            [ ]   Enrollees are not subject to a Lock-In Period.

      7.2   Lock-In Provisions in Mandatory Counties and New York City

            All Enrollees in local social service districts where enrollment in
            managed care is mandatory and in New York City are subject to a
            twelve (12) month Lock-In period following the Effective Date of
            Enrollment in the Contractor's plan, with an initial ninety (90) day
            grace period in which to disenroll from the Contractor's plan
            without cause, regardless of whether the Enrollee selected or was
            auto-assigned to the Contractor's plan

      7.3   Disenrollment During Lock-In Period

            An Enrollee, subject to Lock-In, may disenroll from the Contractor's
            plan during the Lock-In period for "good cause" as established in 18
            NYCRR Subpart 360-10 or, if the Enrollee becomes eligible for an
            exemption or exclusion from Medicaid managed care as set forth in
            Sections 5.2 and 5.3 of this Agreement.

      7.4   Notification Regarding Lock-In and End of Lock-In Period

            LDSS, either directly or through the Enrollment Broker, shall notify
            Enrollees of their right to change MCOs in the enrollment
            confirmation notice sent to individuals after they have selected a
            MCO or been auto-assigned (the latter being applicable to areas
            where the mandatory program is in effect). LDSS and the Enrollment
            Broker will be responsible for providing a notice of end of Lock-In
            and the right to change MCOs at least sixty (60) days prior to the
            first plan enrollment anniversary date.

                                    SECTION 7
                              (LOCK-IN PROVISIONS)
                                 October 1, 2004
                                       7-1
<PAGE>

8.    DISENROLLMENT

      8.1   Disenrollment Guidelines

            a)    Disenrollment of an Enrollee from the Contractor's Plan may be
                  initiated by the Enrollee, LDSS on the Contractor under the
                  conditions specified in Sections 8.4, 8.7, 8.8 and 8.9 and as
                  detailed in Appendix H, Section E and F of this Agreement.

            b)    The LDSS and the Contractor agree to conduct disenrollment in
                  accordance with the guidelines set forth in Appendix H,
                  Section E and F of this Agreement.

            c)    The SDOH and LDSS, upon mutual agreement, may modify Appendix
                  H of this Agreement upon sixty (60) days prior written notice
                  to the Contractor and such modifications shall become binding
                  and incorporated into this Agreement without further action by
                  the parties.

            d)    LDSS shall make the final determination concerning
                  disenrollment.

      8.2   Disenrollment Prohibitions

            Disenrollment shall not be based in whole or in part on any of the
            following reasons:

            a)    an existing condition or change in the Enrollee's health which
                  would necessitate disenrollment pursuant to the terms of this
                  Agreement, unless the change

                  i)    results in the Enrollee being reclassified into an
                        excluded category for Medicaid managed care as listed in
                        Section 5.3 of this Agreement;

                  ii)   results in the Enrollee being reclassified into an
                        exempt category as listed in Section 5.2 of this
                        Agreement and the Enrollee wants to disenroll from
                        managed care.

            b)    any of the factors listed in Section 34 - Non-Discrimination
                  of this Agreement; or

            c)    on the Capitation Rate payable to the Contractor related to
                  the Enrollee's participation with the Contractor.

                                    SECTION 8
                                 (DISENROLLMENT)
                                 October 1, 2004
                                       8-1
<PAGE>

      8.3   Reasons for Voluntary Disenrollment

            The LDSS or the Contractor, as agreed upon between the LDSS and
            Contractor, shall provide Enrollees who disenroll voluntarily with
            an opportunity to identify, in writing, their reason(s) for
            disenrollment.

      8.4   Processing of Disenrollment Requests

            a)    Routine Disenrollment

                  Unless otherwise specified in Appendix H, Section F
                  disenrollment requests will be processed to take effect on
                  the first (1st) day of the next month if the request is made
                  before the date specified in Appendix H. In no event shall the
                  Effective Date of Disenrollment be later than the first (1st)
                  day of the second (2nd) month after the month in which an
                  Enrollee requests a disenrollment.

            b)    Expedited Disenrollment

                  i)    Enrollees with an urgent medical need to disenroll from
                        the Contractor's plan may request an expedited
                        disenrollment by the LDSS. Substantiation of the request
                        by the LDSS will result in an expedited disenrollment in
                        accordance with the guidelines and timeframes as set
                        forth in Appendix H. Individuals who are to be
                        disenrolled from managed care based on their HIV, ESRD
                        or SPMI/SED status are categorically eligible for an
                        expedited disenrollment on the basis of urgent medical
                        need.

                  ii)   Enrollees may request an expedited disenrollment by the
                        LDSS based on a complaint of Non-consensual Enrollment.
                        Substantiation of such a request by the LDSS shall
                        result in an expedited disenrollment retroactive to the
                        first day of the month of enrollment.

                  iii)  In New York City and other districts where homeless
                        individuals are exempt, homeless Enrollees residing in
                        the shelter system may request an expedited
                        disenrollment by the LDSS. Substantiation of such a
                        request by the LDSS will result in an expedited
                        disenrollment in accordance with the guidelines and
                        timeframes as set forth in Appendix H.

            c)    Retroactive Disenrollment

                  i)    Retroactive disenrollments may be warranted in rare
                        instances and include when an individual is enrolled or
                        autoassigned while meeting exclusion criteria or
                        when an Enrollee enters or stays in a residential
                        institution under circumstances which render the

                                    SECTION 8
                                 (DISENROLLMENT)
                                 October 1, 2004
                                       8-2

<PAGE>
                        individual excluded from managed care; is incarcerated;
                        is an SSI infant less than six months of age; or dies -
                        as long as the Contractor was not at risk for provision
                        of Benefit Package services for any portion of the
                        retroactive period.

      8.5   Contractor Notification of Disenrollments

            a)    Notwithstanding anything cretin to the contrary, the Roster,
                  along with any changes sent by the LDSS to the Contractor in
                  writing or electronically, shall serve as official notice to
                  the Contractor of disenrollment of an Enrollee. In cases of
                  expedited and retroactive disenrollment, the Contractor shall
                  be notified of the Enrollee's effective date of disenrollment
                  by the LDSS.

            b)    In the event that the LDSS intends to retroactively disenroll
                  an Enrollee on a date prior to the first day of the month of
                  the disenrollment request, the LDSS shall consult with the
                  Contractor prior to disenrollment. Such consultation shall not
                  be required for the retroactive disenrollment of SSI infants
                  or in cases where it is clear that the Contractor was not a
                  risk for the provision of Benefit Package services for any
                  portion of the retroactive period.

            c)    In all cases of retroactive disenrollment, including
                  disenrollments effective the first day of the current month,
                  the LDSS must notice the plan at the time of disenrollment, of
                  the Contractor's responsibility to submit to the SDOH's Fiscal
                  Agent voided premium claims for any months of retroactive
                  disenrollment where the Contract was not at risk for the
                  provision of Benefit Package services during that month.

      8.6   Contractor's Liability

            a)    The Contractor is not responsible for providing the Benefit
                  Package under this Agreement after the Effective Date of
                  Disenrollment except as hereinafter provided:

                  i)    The Contractor shall be liable for any part of the cost
                  of a hospital stay for an Enrollee who is admitted to the
                  hospital prior to the Effective Date of Disenrollment in the
                  Contrator's plan and who remains hospitalized on the Effective
                  Date of Disenrollment; except when the Enrollee, on or after
                  the Effective Date of Disenrollment, 1) is transferred from
                  one hospital to another; or 2) is discharged from one unit in
                  the hospital to another unit in the same facility and under
                  Medicaid fee for service payment rules, the method of payment
                  changes from: a) DRG case-based rate of payment per discharge
                  to a per diem rate of payment exempt from DRG case-based
                  payment rates, or b) from a per diem payment rate exempt from
                  DRG case-based payment rates to either another per diem rate,
                  or a DRG case-based

                                    SECTION 8
                                 (DISENROLLMENT)
                                 October 1, 2004
                                       8-3
<PAGE>

                  payment rate. In such instances, the Contractor shall not be
                  liable for the cost of the consecutive stay. For the purposes
                  of this Section, "hospital stay" does not include a stay in a
                  hospital that is a) certified by Medicare as a long-term care
                  hospital and b) has an average length of stay for all patients
                  greater than ninety-five (95) days as reported in the
                  Statewide Planning and Research Cooperative System (SPARCS)
                  Annual Report 2002; in such instances, Contractor liability
                  will cease on the Effective Date of Disenrollment.

            b)    The Contractor shall notify the LDSS that the Enrollee remains
                  in the hospital and provide the LDSS with information
                  regarding his or her medical status. The Contractor is
                  required to cooperate with the Enrollee and the new MCO (if
                  applicable) on a timely basis to ensure a smooth transition
                  and continuity of care.

      8.7   Enrollee Initiated Disenrollment

            a)    Disenrollment For Good Cause

                  i)    An Enrollee subject to Lock-In may initiate
                        disenrollment from the Contractor's plan for "good
                        cause" as defined in 18 NYCRR Section 360-10 at any time
                        during the Lock-In period and may disenroll for any
                        reason at any time after the twelfth (12th) month
                        following the Effective Date of Enrollment.

                  ii)   An Enrollee subject to Lock-In may initiate
                        disenrollment for "good cause" by filing a written
                        request with the LDSS or the Contractor. The Contractor
                        must notify the LDSS of the request. The LDSS must
                        respond with a determination within thirty (30) days
                        after receipt of the request. The Contractor must
                        respond timely to LDSS inquiries regarding "good cause"
                        disenrollment requests to enable the LDSS to make a
                        determination within 30 days of the receipt of the
                        request from the Enrollee.

                  iii)  Enrollees granted disenrollment for "good cause" in a
                        voluntary county may join another plan, if one is
                        available, or participate in Medicaid fee-for-service
                        program. In mandatory counties, unless the Enrollee
                        becomes exempt or excluded, he/she may be required to
                        enroll with another MCO.

                  iv)   In the event that the LDSS denies an Enrollee's request
                        for disenrollment for "good cause", the LDSS must inform
                        the Enrollee of the denial of the request with a written
                        notice which explains the reason for the denial, states
                        the facts upon which denial is based, cites the
                        statutory and regulatory authority and advises the
                        recipient of his or her right to a fair hearing pursuant
                        to 18 NYCRR Part 358. In the event that the Enrollee's
                        request to disenroll is approved, the notice must state
                        the Effective Date of Disenrollment.

                                    SECTION 8
                                 (DISENROLLMENT)
                                 October 1, 2004
                                       8-4

<PAGE>

                  v)    Once the Lock-In Period has expired, an Enrollee may
                        disenroll from the Contractor's plan at any time, for
                        any reason.

      8.8   Contractor Initiated Disenrollment

            a)    The Contractor may initiate an involuntary disenrollment if
                  the Enrollee engages in conduct or behavior that seriously
                  impairs the Contractor's ability to furnish services to either
                  the Enrollee or other Enrollees, provided that the Contractor
                  has made and documented reasonable efforts to resolve the
                  problems presented by the Enrollee.

            b)    Consistent with 42 CFR 438.56 (b), the Contractor may not
                  request disenrollment because of an adverse change in the
                  Enrollee's health status, or because of the Enrollee's
                  utilization of medical services, diminished mental capacity,
                  or uncooperative or disruptive behavior resulting from the
                  Enrollee's special needs (except where continued enrollment in
                  the Contractor's plan seriously impairs the Contractor's
                  ability to furnish services to either the Enrollee or other
                  Enrollees).

            c)    The Contractor must make a reasonable effort to identify for
                  the Enrollee, both verbally and in writing, those actions of
                  the Enrollee that have interfered with the effective provision
                  of covered services as well as explain what actions or
                  procedures are acceptable.

            d)    The Contractor shall give prior verbal and written notice to
                  the Enrollee, with a copy to the LDSS, of its intent to
                  request disenrollment. The written notice shall advise the
                  Enrollee that the request has been forwarded to the LDSS for
                  review and approval. The written notice must include the
                  mailing address and telephone number of the LDSS.

            e)    The Contractor shall keep the LDSS informed of decisions
                  related to all complaints filed by an Enrollee as a result of,
                  or subsequent to, the notice of intent to disenroll.

            f)    The LDSS will review each Contractor initiated disenrollment
                  request in accordance with the provisions of this Section.
                  Where applicable, the LDSS may consult with local mental
                  health and substance abuse authorities in the district when
                  making the determination to approve or disapprove a Contractor
                  initiated disenrollment request.

            g)    The LDSS will render a decision within fifteen (15) days of
                  receipt of the fully documented request or disenrollment.
                  Final written determination will be provided to the Enrollee
                  and the Contractor. If the LDSS determination upholds the
                  Contractor's request to disenroll, the LDSS's written
                  determination must inform the Enrollee of the Effective Date
                  of Disenrollment and include a notice of rights to a fair
                  hearing. Should an

                                    SECTION 8
                                 (DISENROLLMENT)
                                October 1, 2004
                                       8-5
<PAGE>

                  Enrollee request a fair hearing as a result of the LDSS
                  determination, the LDSS shall inform the Contractor of the
                  fair hearing request and the Enrollee will remain enrolled in
                  the Contractor's plan until disposition of the fair hearing.

            h)    Once an Enrollee has been disenrolled at the Contractor's
                  request, he/she will not be re-enrolled with the Contractor's
                  plan unless the Contractor first agrees to such re-enrollment.

      8.9   LDSS Initiated Disenrollment

            a)    LDSS will promptly initiate disenrollment when:

                  i)    an Enrollee is no longer eligible for any Medicaid
                        benefits; or

                  ii)   the Guaranteed Eligibility period ends (See Section 9)
                        and an Enrollee is no longer eligible for any Medicaid
                        benefits; or

                  iii)  an Enrollee is no longer the financial responsibility of
                        the LDSS; or

                  iv)   an Enrollee becomes ineligible for enrollment pursuant
                        to Section 5.3 of this Agreement, as appropriate; or

                  v)    an Enrollee resides outside the Service Area covered by
                        this Agreement, unless Contractor can demonstrate that
                        the Enrollee has made an informed choice to continue
                        enrollment with Contractor and that Enrollee will have
                        sufficient access to Contractor's provider network.

                                    SECTION 8
                                 (DISENROLLMENT)
                                October 1, 2004
                                       8-6
<PAGE>

9.    GUARANTEED ELIGIBILITY

      Except as may otherwise be required by law:

      9.1   New Enrollees, other than those identified in Sections 9.2 who would
            otherwise lose Medicaid eligibility during the first six (6) months
            of enrollment will retain the right to remain enrolled in the
            Contractor's plan under this Agreement for a period of six (6)
            months from their Effective Date of Enrollment

      9.2   Guaranteed eligibility is not available to Enrollees who lose
            Medicaid eligibility for one of the following reasons:

            a)    death, moving out of State, or incarceration;

            b)    being a woman with a net available income in excess of
                  medically necessary income but at or below 200% of the federal
                  poverty level who is only eligible for Medicaid while she is
                  pregnant and then through the end of the month in which the
                  sixtieth (60th) day following the end of the pregnancy occurs.

      9.3   If, during the first six (6) months of enrollment in the
            Contractor's plan, an Enrollee becomes eligible for Medicaid only as
            a spend-down, the Enrollee will be eligible to remain enrolled in
            the (contractor's plan for the remainder of the six (6) month
            guarantee period. During the six (6) month guarantee period, an
            Enrollee eligible for spend-down and in need of wraparound services
            has the option of spending down to gain full Medicaid eligibility
            for the wraparound services. In this situation, the LDSS will
            monitor the Enrollee's need for wrap around services and manually
            set coverage codes as appropriate.

      9.4   The services covered during the Guaranteed Eligibility period shall
            be those contained in the Benefit Package as specified in Appendix
            K, including free access to family planning services as set forth in
            Section 10.12 of this Agreement. During the Guaranteed Eligibility
            period Enrollees are also eligible for pharmacy services on a
            Medicaid fee-for-service basis.

      9.5   An Enrollee-initiated disenrollment from the Contractor's plan
            terminates the Guaranteed Eligibility period.

      9.6   Enrollees who lose and regain Medicaid eligibility within a three
            (3) month period will not be entitled to a new period of six (6)
            months Guaranteed Eligibility.

      9.7   During the guarantee period, an Enrollee may not change health
            plans. An Enrollee may choose to disenroll from the Contractor's
            Plan during the guarantee period but is not eligible to enroll in
            any other MCO because he/she has lost eligibility for Medicaid.

                                    SECTION 9
                            (GUARANTEED ELIGIBILITY)
                                October 1, 2004
                                       9-1
<PAGE>

10.   BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES

      10.1  Contractor Responsibilities

            Contractor must provide all services set forth in the Benefit
            Package (Appendix K) that are covered under the Medicaid fee for
            service program except for services specifically excluded by the
            contract, or enacted or affected by Federal or State Law during the
            period of this agreement. SDOH and LDSS shall assure the continued
            availability and accessibility of Medicaid services not covered in
            the Benefit Package.

      10.2  Compliance with State Medicaid Plan and Applicable Laws

            Benefit Package services provided by the Contractor under this
            Agreement shall comply with all standards of the State Medicaid Plan
            established pursuant to Section 363-a of the State Social Services
            Law and shall satisfy all applicable requirements of the State
            Public Health and Social Services Laws.

      10.3  Definitions

            Benefit Package and Non-Covered Service definitions agreed to by the
            Contractor and the LDSS are contained in Appendix K, which is hereby
            made a part of this contract as if set forth fully herein.

      10.4  Provision of Services Through Participating and Non-Participating
            Providers

            With the exception of Emergency services described in Section 10.14
            of this Agreement, Family Planning Services described in Section
            10.11 of this Agreement, and services for which Enrollees can self
            refer as described in Section 10.16 of this Agreement, the Benefit
            Package must be provided and authorized by the Contractor through
            Provider Agreements with Participating Providers, as specified in
            Section 22 of this Agreement. A plan may also arrange for specialty
            or other services for Enrollees with Non-Participating Providers, in
            accordance with Section 21.1(b) of this Agreement.

      10.5  Child Teen Health Program/Adolescent Preventive Services

            a)    The Contractor and its Participating Providers are required to
                  provide the Child Teen Health Program C/THP services outlined
                  in Appendix K (Benefit Package) and comply with applicable
                  EPSDT requirements specified in 42 CFR, Part 441, sub-part B,
                  18NYCRR, Part 508 and the New York State Department of Health
                  C/THP manual. The Contractor and its Participating Providers
                  are required to provide C/THP services to Medicaid Enrollees
                  under 21 years of age when:

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-1
<PAGE>

                  i)    The care or services are essential to prevent, diagnose,
                        prevent the worsening of, alleviate or ameliorate the
                        effects of an illness, injury, disability, disorder or
                        condition.

                  ii)   The care or services are essential to the overall
                        physical, cognitive and mental growth and developmental
                        needs of the child.

                  iii)  The care or service will assist the individual to
                        achieve or maintain maximum functional capacity in
                        performing daily activities, taking into account both
                        the functional capacity of the individual and those
                        functional capacities that are appropriate for
                        individuals of the same age.

            The Contractor shall base its determination on medical and other
            relevant information provided by the Enrollee's PCP, other health
            care providers, school, local social services, and/or local public
            health officials that have evaluated the child.

            b)    The Contractor and its Participating Providers must comply
                  with the C/THP program standards and must do at least the
                  following with respect to all Enrollees under age 21:

                  i)    Educate pregnant women and families with under age 21
                        Enrollees about the program and its importance to a
                        child's or adolescent's health.

                  ii)   Educate network providers about the program and their
                        responsibilities under it.

                  iii)  Conduct outreach, including by mail, telephone, and
                        through home visits (where appropriate), to ensure
                        children are kept current with respect to their
                        periodicity schedules.

                  iv)   Schedule appointments for children and adolescents
                        pursuant to the periodicity schedule, assist with
                        referrals, and conduct follow-up with children and
                        adolescents who miss or cancel appointments.

                  v)    Ensure that all appropriate diagnostic and treatment
                        services, including specialist referrals, are furnished
                        pursuant to findings from a C/THP screen.

                  vi)   Achieve and maintain an acceptable compliance rate for
                        screening schedules during the contract period.

            c)    In addition to C/THP requirements, the Contractor and its
                  Participating Providers are required to comply with the
                  American Medical Association's Guidelines for Adolescent
                  Preventive Services which require annual well adolescent
                  preventive visits which focus on health guidance,
                  immunizations, and screening for physical, emotional, and
                  behavioral conditions.

      10.6  Foster Care Children

            The Contractor shall comply with the health requirements for foster
            children specified in 18 NYCRR Section 441.22 and Part 507 and any
            subsequent amendments thereto. These requirements include thirty
            (30) day obligations for

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-2
<PAGE>

            a comprehensive physical and behavioral health assessment and
            assessment of the risk that the child may be HIV+ and should be
            tested.

      10.7  Child Protective Services

            The Contractor shall comply with the requirements specified for
            child protective examinations, provision of medical information to
            the child protective services investigation and court ordered
            services as specified in 18 NYCRR Section 432, and any subsequent
            amendments thereto. Medically necessary services, whether provided
            in or out of plan, must be provided. Out of plan providers will be
            reimbursed at the Medicaid fee schedule by the Contractor.

      10.8  Welfare Reform

            a)    The LDSS must determine whether each public assistance or
                  combined public assistance/Medicaid applicant is incapacitated
                  or can participate in work activities. As part of this work
                  determination process, the LDSS may require medical
                  documentation and/or an initial mental and/or physical
                  examination to determine whether an individual has a mental or
                  physical impairment that limits his/her ability to engage in
                  work (12 NYCRR Section 1300.2(d)(13)(i)). The LDSS may not
                  require the Contractor to provide the initial district
                  mandated or requested medical examination necessary for an
                  Enrollee to meet welfare reform work participation
                  requirements.

            b)    The Contractor shall require that its Participating Providers,
                  upon Enrollee consent, provide medical documentation and
                  health, mental health and chemical dependence assessments as
                  follows:

                  i)    Within ten (10) days of a request of an Enrollee or a
                        former Enrollee, currently receiving public assistance
                        or who is applying for public assistance, the Enrollee's
                        or former Enrollee's PCP or specialist provider, as
                        appropriate, shall provide medical documentation
                        concerning the Enrollee or former Enrollee's health or
                        mental health status to the LDSS or to the LDSS'
                        designee. Medical documentation includes but is not
                        limited to drug prescriptions and reports from the
                        Enrollee's PCP or specialist provider. The Contractor
                        shall include the foregoing as a responsibility of the
                        PCP and specialist provider in its provider contracts or
                        in their provider manuals.

                  ii)   Within ten (10) days of a request of an Enrollee, who
                        has already undergone, or is scheduled to undergo, an
                        initial LDSS required mental and/or physical
                        examination, the Enrollee's PCP shall provide a health,
                        or mental health and/or chemical dependence assessment,
                        examination or other services as appropriate to identify
                        or quantify an Enrollee's level of incapacitation. Such
                        assessment must contain a specific diagnosis resulting
                        from any medically appropriate tests and specify any
                        work

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-3
<PAGE>

                        limitations. The LDSS, may, upon written notice to the
                        Contractor, specify the format and instructions for such
                        an assessment.

            c)    The Contractor shall designate a Welfare Reform liaison who
                  shall work with the LDSS or its designee to (1) ensure that
                  Enrollees receive timely access to assessments and services
                  specified in this Agreement and (2) ensure completion of
                  reports containing medical documentation required by the
                  LDSS.

            d)    The Contractor will continue to be responsible for the
                  provision and payment of Chemical Dependence Services in the
                  Benefit Package for Enrollees mandated by the LDSS under
                  Welfare Reform if such services are already underway and the
                  LDSS is satisfied with the level of care and services.

            e)    The Contractor is not responsible for the provision and
                  payment of Chemical Dependence Inpatient Rehabilitation and
                  Treatment Services for Enrollees mandated by the LDSS as a
                  condition of eligibility for Public Assistance or Medicaid
                  under Welfare Reform (as indicated by Code 83) unless such
                  services are already under way as described in (c) above.

            f)    The Contractor is not responsible for the provision and
                  payment of Medically Supervised Inpatient and Outpatient
                  Withdrawal Services for Enrollees mandated by the LDSS under
                  Welfare Reform (as indicated by Code 83) unless such services
                  are already under way as described in (c) above.

            g)    The Contractor is responsible for the provision and payment of
                  Medically Managed Detoxification Services ordered by the LDSS
                  under Welfare Reform.

            h)    The Contractor is responsible for the provisions of Sections
                  10.10, 10.16 (a) and 10.24 of this Agreement for Enrollees
                  requiring LDSS mandated Chemical Dependence Services.

      10.9  Adult Protective Services

            The Contractor shall cooperate with LDSS in the implementation of 18
            NYCRR Part 457 and any subsequent amendments thereto with regard to
            medically necessary health and mental health services and all Court
            Ordered Services for adults. These services are to be provided in or
            out of plan. Out of plan providers will be reimbursed at the
            Medicaid fee schedule.

      10.10 Court-Ordered Services

            a)    The Contractor shall provide any Benefit Package services to
                  Enrollees as ordered by a court of competent jurisdiction,
                  regardless of whether such services are provided by
                  Participating Providers within the plan or by a

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-4
<PAGE>

                  Non-Participating Provider in compliance with such court
                  order. The Non-Participating Provider shall be reimbursed by
                  the Contractor at the Medicaid fee schedule. The Contractor is
                  responsible for court-ordered services to the extent that such
                  court-ordered services are covered by and reimbursable by
                  Medicaid.

            b)    Court Ordered Services are those services ordered by the court
                  performed by, or under the supervision of a physician,
                  dentist, or other provider qualified under State Law to
                  furnish medical, dental, behavioral health (including mental
                  health and/or Chemical Dependence), or other Medicaid covered
                  services. The Contractor is responsible for payment of those
                  Medicaid services as covered by the Benefit Package, even when
                  the providers are not in the Contractor's provider network.

      10.11 Family Planning and Reproductive Health Services

            a)    Nothing in this Agreement shall restrict the right of
                  Enrollees to receive Family Planning and Reproductive Health
                  Services from any qualified Medicaid provider, regardless of
                  whether the provider is a participating provider or a
                  non-participating provider, without referral from the
                  Enrollee's PCP and without approval from the Contractor.

            b)    The Contractor agrees to permit Enrollees to exercise their
                  right to obtain Family Planning and Reproductive Health
                  Services as defined in Part C-l of Appendix C, which is hereby
                  made a part of this contract as if set forth fully herein,
                  from either the Contractor, if family planning is a part of
                  the Contractor's Benefit Package, or from any appropriate
                  Medicaid enrolled Non-Participating Family Planning Provider
                  without a referral from the Enrollee's PCP and without
                  approval by the Contractor.

            c)    The Contractor agrees to permit Enrollees to obtain pre and
                  post-test HIV counseling and blood testing when performed as
                  part of a Family Planning encounter from the Contractor, if
                  Family Planning is a part of the Contractor's Benefit Package,
                  or from any appropriate Medicaid enrolled Non-Participating
                  family planning Provider without a referral from the
                  Enrollee's PCP and without approval by the Contractor.

            d)    The Contractor will inform Enrollees about the availability of
                  in-plan HIV counseling and testing services, out-of-plan HIV
                  counseling and testing services when performed as part of a
                  Family Planning encounter and anonymous counseling and testing
                  services available from SDOH, Local Public Health Agency
                  clinics and other county programs. Counseling and testing
                  rendered outside of a Family Planning encounter, as well as
                  services provided as the result of an HIV+ diagnosis, will be
                  furnished by the Contractor in accordance with standards of
                  care.

                                   SECTION 10
               (BENEFIT PACKAGE, COVERED AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-5
<PAGE>

     e)   Contractor must comply with federal, state, and local laws,
          regulations and policies regarding informed consent and
          confidentiality. Providers who are employed by the Contractor may
          share patient information with appropriate Contractor personnel for
          the purposes of claims payment, utilization review and quality
          assurance. Providers who have a contract with the Contractor, with an
          appropriate consent, may share patient information with the Contractor
          for purposes of claims payment, utilization review and quality
          assurance. Contractor must ensure that an individual's use of family
          planning services remains confidential and is not disclosed to family
          members or other unauthorized parties.

     f)   Contractor must inform its practitioners and administrative personnel
          about policies concerning free access to family planning services, HIV
          counseling and testing, reimbursement, enrollee education and
          confidentiality. Contractor must inform its providers that they must
          comply with professional medical standards of practice, the
          Contractor's practice guidelines, and all applicable federal, state,
          and local laws. These include but are not limited to, standards
          established by the American College of Obstetricians and
          Gynecologists, the American Academy of Family Physicians, the U.S.
          Task Force on Preventive Services and the New York State Child/Teen
          Health Program. These standards and laws indicate that family planning
          counseling is an integral part of primary and preventive care.

     g)   The Contractor agrees that if Family Planning is part of the
          Contractor's Benefit Package, the Contractor will be charged for the
          services of out of network providers at the applicable Medicaid rate
          or fee. In such instances, out of network providers will bill Medicaid
          and the SDOH will issue a confidential charge back to the Contractor.
          Such charge back mechanism will comply with all applicable patient
          confidentiality requirements.

     h)   If Contractor includes family planning and reproductive health
          services in its benefits package, the Contractor shall comply with
          the requirements for informing Enrollees about family planning and
          reproductive health services set forth in Part C-2 of Appendix C,
          which is hereby made a part of this contract as if set forth herein.

     i)   If Contractor does not include family planning and reproductive
          health services in its Benefit Package, within ninety (90) days of
          signing this Agreement, Contractor must submit to the SDOH and LDSS a
          statement of the policy and procedure that the Contractor will use to
          ensure that its Enrollees are fully informed of their rights to
          access a full range of family planning and reproductive health
          services. Refer to Part C-3 of Appendix C for the SDOH Guidelines for
          Plans That Do Not Provide Family Planning Services in their
          Capitation. Contractor shall ensure that

                                   SECTION 10
              (BENEFIT PACKAGE, COVERED, AND NON-COVERED SERVICES)
                                 October 1, 2004
                                      10-6

<PAGE>

          prospective Enrollees and Enrollees are advised of the family planning
          services which are not provided by the Contractor and of their right
          of access to such services in accordance with the provisions of Part
          C-3 of Appendix C, which is hereby made a part of this contract as if
          set forth fully herein.

     j)   SDOH with DHHS approval may issue modifications to Appendix (C)
          consistent with relevant provisions of federal and state statutes and
          regulations. Once issued and upon sixty (60) days notice to the LDSS
          and Contractor, such modifications shall be deemed incorporated into
          this Agreement without further action by the parties.

10.12 Prenatal Care

     The Contractor is responsible for arranging for the provision of
     comprehensive Prenatal Care Services to all pregnant Enrollees including
     all services enumerated in Subdivision 1, Section 2522 of the Public Health
     Law in accordance with 10 NYCRR Part 85.40 (Prenatal Care Assistance
     Program).

10.13 Direct Access

     (a)  The Contractor shall offer female Enrollees direct access to primary
          and preventive obstetrics and gynecology services, follow-up care as
          a result of a primary and preventive visit, and any care related to
          pregnancy from the Contractor's network providers without referral
          from the PCP as set forth in Public Health Law Section 4406-b(1).

10.14 Emergency Services

     a)   The Contractor shall maintain coverage utilizing a toll free telephone
          number twenty-four (24) hours per day seven (7) days per week,
          answered by a live voice, to advise Enrollees of procedures for
          accessing services for Emergency Medical Conditions and for accessing
          Urgently Needed Services. Emergency mental health calls must be
          triaged via telephone by a trained mental health professional.

     b)   The Contractor agrees that it will not require prior authorization for
          services in a medical or behavioral health emergency. The Contractor
          agrees to inform its Enrollees that access to Emergency Services is
          not restricted and Emergency Services may be obtained from a
          Non-Participating Provider without penalty. The Contractor may
          require Enrollees to notify the plan or their PCP within a specified
          time frame after receiving emergency care and to obtain prior
          authorization for any follow-up care delivered pursuant to the
          emergency, as stated in Appendix G. Nothing herein precludes the
          Contractor from entering into contracts with providers or facilities
          that require providers or facilities to provide notification to the
          Contractor after Enrollees present for

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          Emergency Services and are subsequently stabilized. Except as
          otherwise provided by contractual agreement between the Contractor and
          a Participating Provider, the Contractor must pay for services for
          Emergency Medical Conditions whether profiled by a Participating
          Provider or a Non-Participating Provider, and may not deny payments if
          notification is not timely.

     c)   Emergency Services rendered by Non-Participating Providers: The
          Contractor shall advise its Enrollees how to obtain Emergency Services
          when it is not feasible for Enrollees to receive Emergency Services
          from or through a Participating Provider. The Contractor shall bear
          the cost of providing Emergency Services through Non-Participating
          Providers.

     d)   The Contractor agrees to abide by guidelines for the provision and
          payment of Emergency Care and Services which are specified in Appendix
          G, which is hereby made a part of this contract as if set forth fully
          herein.

     e)   When emergency transportation is included in the Contractor's
          Benefit Package, the Contractor shall reimburse for all emergency
          ambulance services without regard to final diagnosis or prudent
          layperson standards.

10.15 Medicaid Utilization Thresholds (MUTS)

     Enrollees may be subject to MUTS for outpatient pharmacy services which are
     billed Medicaid fee-for-service and for dental services provided without
     referral at Article 28 clinics operated by academic dental centers as
     described in Section 10.28 of this Agreement. Enrollees are not otherwise
     subject to MUTS for services included in the Benefit Package.

10.16 Services for Which Enrollees Can Self-Refer

     a)   Mental Health and Chemical Dependence Services

          The Contractor will allow Enrollees or LDSS officials on the
          Enrollee's behalf to make self referral or referral for one mental
          health assessment from a Participating Provider and one chemical
          dependence assessment from a Detoxification or Chemical Dependence
          Inpatient Rehabilitation and Treatment Participating Provider in any
          calendar year period without requiring preauthorization or referral
          from the Enrollee's Primary Care Provider. In the case of children,
          such self-referrals may originate at the request of a school guidance
          counselor (with parental or guardian consent, or pursuant to
          procedures set forth in Section 33.21 of the Mental Hygiene Law), LDSS
          Official, Judicial Official, Probation Officer, parent or similar
          source.

          i)   The Contractor shall make available to all Enrollees a complete
               listing of their participating mental health and Chemical
               Dependence Services

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               providers. The listing should specify which provider groups or
               practitioners specialize in children's mental health services.

          ii)  The Contractor will also ensure that its Participating Providers
               have available and use formal assessment instruments to identify
               Enrollees requiring mental health and Chemical Dependence
               Services, and to determine the types of services that should be
               furnished.

          iii) The Contractor will implement policies and procedures to ensure
               that Enrollees receive follow-up Benefit Package services from
               appropriate providers based on the findings of their mental
               health and/or Detoxification or Chemical Dependence Inpatient
               Rehabilitation and Treatment assessment(s).

          iv)  The Contractor will implement policies and procedures to ensure
               that Enrollees are referred to appropriate Chemical Dependence
               outpatient rehabilitation and treatment providers based on the
               findings of the Chemical Dependence assessment by the
               Contractor's Participating Provider.

     b)   Vision Services

          The Contractor will allow its Enrollees to self-refer to any
          participating provider of vision services [optometrist or
          ophthalmologist) for refractive vision services. (See Appendix K).

     c)   Diagnosis and Treatment of Tuberculosis

          Enrollees may self-refer to public health agency facilities for the
          diagnosis and/or treatment of TB as described in Section 10.19 (a)(i)
          of this Agreement

     d)   Family Planning and Reproductive Health Services.

          Enrollees may self-refer to family planning and reproductive health
          services as described in Section 10.11 and Appendix C of this
          Agreement.

     e)   Article 28 Clinics Operated by Academic Dental Centers

          Enrollees may self-refer to Article 28 clinics operated by academic
          dental centers to obtain covered denial services as described in
          Section 10.28 of this Agreement.

10.17 Second Opinions for Medical or Surgical Care

     The Contractor will allow Enrollees to obtain a second opinion within the
     Contractor's network of providers for diagnosis of a condition, treatment
     or surgical procedure.

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10.18 Coordination with Local Public Health Agencies

      The Contractor will coordinate its public health-related activities with
      the Local Public Health Agency. Coordination mechanisms and operational
      protocols for addressing public health issues will be negotiated with the
      Local Public Health and Social Services Departments and be customized to
      reflect County public health priorities. Negotiations must result in
      agreements regarding required health plan activities related to public
      health. The outcome of negotiations may take the form of an informal
      agreement among the parties which may include memos; a separate memorandum
      of understanding signed by the Local Public Health Agency, LDSS, and the
      Contractor; or an appendix to the contract between the LDSS and the
      Contractor which shall be included in Appendix N as if set forth fully
      herein.

10.19 Public Health Services

     a)   Tuberculosis Screening, Diagnosis and Treatment; Directly Observed
          Therapy(TB\DOT):

          i)   Consistent with New York State law, public health clinics are
               required to provide or arrange for treatment to individuals
               presenting with tuberculosis, regardless of the person's
               insurance or enrollment status. It is the State's preference that
               the Contractor's Enrollees receive TB diagnosis and treatment
               through the Contractor's plan, to the extent that providers
               experienced in this type of care are available in the
               Contractor's network of Participating Providers, although
               Enrollees may self-refer to public health agency facilities for
               the diagnosis and/or treatment of TB. The Contractor agrees to
               reimburse public health clinics when physician visit and patient
               management or laboratory and radiology services are rendered to
               their Enrollees, within the context of TB diagnosis and
               treatment.

          ii)  The Contractor's Participating Providers must report TB cases to
               the Local Public Health Agency. The LDSS will have the Local
               Public Health Agency review the tuberculosis treatment protocols
               and networks of Participating Provider of the Contractor, to
               verify their readiness to treat Tuberculosis patients. The
               Contractor's protocols will be evaluated against State and local
               guidelines. State and local departments of health also will be
               available to offer technical assistance to the Contractor in
               establishing TB policies and procedures.

          iii) The Contractor may require the Local Public Health Agency to give
               notification before delivering services, unless these services
               are ordered by a court of competent jurisdiction. The Local
               Public Health Agency will: 1) make reasonable efforts to verify
               with the Enrollee's PCP that he/she has not already provided TB
               care and treatment, and 2) provide documentation of services
               rendered along with the claim.

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         iv)   The Contractor may use locally negotiated fees. In addition, SDOH
               will establish fee schedules for these services, which the
               Contractor may use in the absence of locally negotiated fees.

         v)    Contractors may require; prior authorization for non-emergency
               inpatient hospital admissions, except that prior authorization
               will not be required for an admission pursuant to a court order
               or an order of detention issued by the local commissioner or
               director of public health.

         vi)   The Contractor shall provide the Local Public Health Agency with
               access to health care practitioners on a twenty-four (24) hour a
               day, seven (7) day a week basis who can authorize inpatient
               hospital admissions. The Contractor shall responsed to the Local
               Public Health Agency's request for authorization within the same
               day.

         vii)  The Contractor will not be capitated or financially liable for
               Directly Observed Therapy (DOT) costs. The Contractor agrees to
               make all reasonable efforts to ensure coordination with DOT
               providers regarding clinical care and services. HIV counseling
               and testing during a TB related visit at a public health clinic,
               directly operated by a county health department or the New York
               City Department of Health and Mental Hygiene, will be covered by
               Medicaid fee-for-service (FFS) at rates established by the State.
               The Contractor also will not be financially liable for treatments
               rendered to Enrollees who have been institutionalized as a result
               of a local health commissioner's order due to non-compliance with
               TB care regimens.

         viii) While all other clinical management of tuberculosis is covered by
               the Contractor, TB/DOT where applicable, can be billed directly
               to Medicaid by any SDOH approved fee-for-service Medicaid TB/DOT
               provider. The Contractor remains responsible for communicating,
               cooperating, and coordinating clinical management of TB with the
               TB/DOT provider. The Enrollee reserves the right to use any
               fee-for-service DOT provider because TB/DOT is a non-covered
               benefit.

     b)  Immunizations

         i)    Immunizations for adults and administration of immunizations for
               children will be included in the Benefit Package and the
               Contractor will be required to reimburse the Local Public Health
               Agency when Enrollees self-refer.

         ii)   In order to be eligible for reimbursement, a Local Public Health
               Agency must make reasonable efforts to (1) determine the
               Enrollee's managed care membership status; and (2) ascertain the
               Enrollee's immunization status. Such efforts shall consist of
               client interviews and, when available, access to the Immunization
               Registry. When an Enrollee presents a membership card with a
               PCP's name, the Local Public Health Agency shall call the PCP. If
               the agency is unable to verify the immunization status from the
               PCP or learns that immunization is needed, the agency shall
               proceed to deliver the service as appropriate, and the Contractor
               will reimburse the Local Public Health Agency at the negotiated
               rate or at a fee schedule to

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               be used in the absence of a negotiated rate. Upon implementation
               of the immunization registry, the Local Public Health Agency
               shall not be required to contact the PCP.

          iii) If the immunization is administered by the PCP, immunization
               materials for children should be obtained free of charge from the
               "Vaccine For Children Program". The Contractor will be reimbursed
               only for administering the vaccine to children.

     c)   Prevention and Treatment of Sexually Transmitted Diseases

          The Contractor will be responsible for ensuring that its
          Participating Providers educate their Enrollees about the risk and
          prevention of sexually transmitted disease (STD). The Contractor also
          will be responsible for ensuring that its Participating Providers
          screen and treat Enrollees for STDs and report cases of STD to the
          Local Public Health Agency and cooperate in contact investigation, in
          accordance with existing state and local laws and regulations. HIV
          counseling and testing provided during a STD related visit at a
          public health clinic, directly operated by a county health department
          or the New York City Department of Health and Mental Hygiene, will be
          covered by Medicaid FFS at rates established by the State.

     d)   Lead Poisoning

          The Contractor will be responsible for carrying out and ensuring that
          its Participating Providers comply with lead poisoning screening and
          follow-up as specified in 10 NYCRR, Sub-part 67.1. The Contractor
          shall coordinate the care of such children with Local Public Health
          Agencies to assure appropriate follow-up in terms of environmental
          investigation, risk management and reporting requirements.

10.20 Adults with Chronic Illnesses and Physical or Developmental Disabilities

     The Contractor will implement all of the following to meet the needs of
     their adult Enrollees with chronic illnesses and physical or developmental
     disabilities:

     a)   Satisfactory methods for ensuring that the Contractor is in compliance
          with the Americans with Disabilities Act ("ADA") and Section 504 of
          the Rehabilitation Act of 1978. Program accessibility for persons
          with disabilities shall be in accordance with Section 24 of this
          Agreement.

     b)   Clinical case management which uses satisfactory methods/guidelines
          for identifying persons at risk of or having, chronic diseases and
          disabilities and determining their specific needs in terms of
          specialist physician referrals, durable medical equipment, home
          health services, self-management education and training, etc. The
          Contractor shall:

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          i)   develop protocols describing the Contractor's case management
               services and minimum qualification requirements for case
               management staff;

          ii)  develop and implement protocols for monitoring effectiveness of
               case management based on patient outcomes;

          iii) develop and implement protocols for monitoring service
               utilization including emergency room visits and hospitalizations,
               with adjustment of severity of patient conditions;

          iv)  provide regular information to network providers on the case
               management services available to the Contractor's Enrollees and
               the criteria for referring Enrollees to the Contractor for case
               management services.

     c)   Satisfactory methods/guidelines for determining which patients are in
          need of case management services, including establishment of severity
          thresholds, and methods for identification of patients including
          monitoring of hospitalizations and ER visits, provider referrals, new
          Enrollee health screenings ands self referrals by Enrollees.

     d)   Guidelines for determining specific needs of Enrollees in case
          management, including specialist physician referrals, durable medical
          equipment, home health services, self management education and
          training, etc.

     e)   Satisfactory systems for coordinating service delivery with
          out-of-network providers, including behavioral health providers for
          all Enrollees.

     f)   Policies and procedures to allow for the continuation of existing
          relationships with out-of-network providers, consistent with PHL 4403
          6(e) and Section 15.5 of this Agreement.

10.21 Children with Special Health Care Needs

     Children with special health care needs are those who have or are suspected
     of having a serious or chronic physical, developmental, behavioral, or
     emotional condition and who also require health and related services
     of a type or amount beyond that required by children generally. The
     Contractor will be responsible for performing all of the same activities
     for this population as for adults. In addition, the Contractor will
     implement the following for these children:

     a)   Satisfactory methods for interacting with school districts,
          preschool services, child protective service agencies, early
          intervention officials, behavioral health, and developmental
          disabilities service organizations for the purpose of coordinating and
          assuring appropriate service delivery.

     b)   An adequate network of pediatric providers and sub-specialists,
          contractual relationships with tertiary institutions, to meet their
          medical needs.

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     c)   Satisfactory methods for assuring that children with serious,
          chronic, and rare disorders receive appropriate diagnostic work-ups on
          a timely basis.

     d)   Satisfactory arrangements for assuring access to specialty centers in
          and out of New York State for diagnosis and treatment of rare
          disorders.

     e)   A satisfactory approach for assuring access to allied health
          professionals (Physical Therapists, Occupational Therapists, Speech
          Therapists, and Audiologists) experienced in dealing with children and
          families.

10.22 Persons Requiring Ongoing Mental Health Services

     The Contractor will implement all of the following for its Enrollees with
     chronic or ongoing mental health service needs:

     a)   Inclusion of all of the required provider types listed in Section 21
          of this Agreement.

     b)   Satisfactory methods for identifying persons requiring such services
          and encouraging self-referral and early entry into treatment.

     c)   Satisfactory case management systems or satisfactory case management.

     d)   Satisfactory systems for coordinating service delivery between
          physical health, chemical dependence, and mental health providers, and
          coordinating services with other available services, including Social
          Services.

     The Contractor agrees to participate in the local planning process for
     serving persons with mental health needs to the extent requested by the
     LDSS. At the LDSS' discretion, the Contractor will develop linkages with
     local governmental units on coordination; procedures and standards related
     to mental health services and related activities.

10.23 Member Needs Relating to HIV

     Persons with HIV infection are exempt from mandatory enrollment; however,
     they will be permitted to enroll voluntarily into Managed Care
     Organizations. The Contractor must inform Enrollees newly diagnosed with
     HIV infection or AIDS, known to the Contractor, of their enrollment options
     including the ability to return to fee-for-service or to disenroll from the
     Contractor's plan and to enroll into HIV Special Needs Plans (SNPs) as such
     plans become available.

     The Contractor agrees that anonymous testing may be furnished to the
     Enrollee without prior approval by the Contractor and may be conducted at
     anonymous testing sites available to clients. Services provided for HIV
     treatment may only

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     be obtained from the Contractor during the period the Enrollee is enrolled
     in the Contractor's plan.

     To adequately address the HIV prevention needs of uninfected Enrollees, as
     well as the special needs of individuals with HIV infection who do enroll
     in managed care, the Contractor shall have in place all of the following:

     a)   Methods for promoting HIV prevention to all Plan Enrollees. HIV
          prevention information, both primary, as well as secondary should be
          tailored to the Enrollee's age, sex, and risk factor(s), (e.g.,
          injection drug use and sexual risk activities), and should be
          culturally and linguistically appropriate. HIV primary prevention
          means the reduction or control of causative factors for HIV, including
          the reduction of risk factors. HIV Primary prevention includes
          strategies to help prevent uninfected Enrollees from acquiring HIV,
          i.e., behavior counseling for HIV negative Enrollees with risk
          behavior. Primary prevention also includes strategies to help prevent
          infected Enrollees from transmitting HIV infection, i.e., behavior
          counseling with an HIV infected Enrollee to reduce risky sexual
          behavior or providing antiviral therapy to a pregnant, HIV infected
          female to prevent transmission of HIV infection to a newborn. HIV
          Secondary Prevention means promotion of early detection and treatment
          of HIV disease in an asymptomatic Enrollee to prevent the development
          of symptomatic disease. This includes: regular medical assessments;
          routine immunization for preventable infections; prophylaxis for
          opportunistic infections; regular dental, optical, dermatological and
          gynecological care; optimal diet/nutritional supplementation; and
          partner notification services which lead to the early detection and
          treatment of other infected persons. All plan Enrollees should be
          informed of the availability of HIV counseling, testing, referral and
          partner notification (CTRPN) services.

     b)   Policies and procedures promoting the early identification of HIV
          infection in Enrollees. Such policies and procedures shall include at
          a minimum: assessment methods for recognizing the early signs and
          symptoms of HIV disease; initial and routine screening for HIV risk
          factors through administration of sexual behavior and drug and alcohol
          use assessments; and the provision of information to all Enrollees
          regarding the availability of in-plan HIV CTRPN services, out of plan
          CTRPN services as part of a family planning visit, and anonymous CTRPN
          services from New York State, New York City and Local Public Health
          Agencies.

     c)   The Contractor shall comply with the requirements set forth in Title
          10 NYCRR (including Part 98 and in Subpart 69-1) which mandate that
          HIV counseling with testing, presented as a clinical recommendation,
          be provided to all women in prenatal care and their newborns.
          Consistent with these requirements, the Contractor shall ensure that
          Participating Providers refer such Enrollees determined to have HIV
          infection for clinically appropriate services.

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     d)   Network Sufficiency. A network of providers sufficient to meet the
          needs of its Enrollees with HIV. Satisfaction of the network
          requirement may be accomplished by inclusion of HIV specialists within
          the network or the provision of HIV specialist consultation to non-HIV
          specialists serving as PCPs for persons with HIV infection; inclusion
          of Designated AIDS Center Hospitals or other hospitals experienced in
          HIV care in the Contractor's network; and contracts or linkages with
          providers funded under the Ryan White CARE Act. The Contractor shall
          inform the providers in its network how to obtain information about
          the availability of Experienced HIV Providers and HIV Specialist PCPs

     e)   Case Management Assessor for Enrollees with HIV Infection. The
          Contractor shall establish policies and procedures to ensure that
          Enrollees who have been identified as having HIV infection are
          assessed for case management services. The Contractor shall arrange
          for any Enrollee identified as having HIV infection and needing case
          management services to be referred to an appropriate case management
          services provider, including in- plan case management, and/or, with
          appropriate consent of the Enrollee, COBRA Comprehensive Medicaid Case
          Management (CMCM) services and/or HIV community-based psychosocial
          case management services.

     f)   Reporting. The Contractor shall require that its Participating
          Providers shall report positive HIV test results and diagnoses and
          known contacts of such persons to the New York State Commissioner of
          Health. In New York City, these shall be reported to the New York City
          Commissioner of Health. Access to partner notification services must
          be consistent with 10 NYCRR Part 63.

     g)   Updates and Dissemination of HIV Practice Guidelines. The Contractor's
          Medical Director shall review Contractor's HIV practice guidelines at
          least annually and update them as necessary for compliance with
          recommended SDOH AIDS Institute and federal government clinical
          standards. The Contractor will disseminate the HIV Practice Guidelines
          or revised guidelines to Participating Providers at least annually, or
          more frequently as appropriate.

10.24 Persons Requiring Chemical Dependence Services

     The Contractor will have in place all of the following for its Enrollees
     requiring Chemical Dependence Services:

     a)   Participating Provider networks consisting of licensed providers, as
          defined in Section 21.17 of this contract.

     b)   Satisfactory methods for identifying persons requiring such services
          and encouraging self-referral and early entry into treatment. In the
          case of

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          pregnant women, having methods for referring to OASAS for appropriate
          services beyond the Contractor's Benefit Package (e.g., halfway
          houses).

     c)   Satisfactory systems of care (provider networks and referral
          processes sufficient to ensure that emergency services can be
          provided in a timely manner), including crisis services.

     d)   Satisfactory case management systems.

     e)   Satisfactory systems for coordinating service delivery between
          physical health, chemical dependence, and mental health providers, and
          coordinating in-plan services with other services, including Social
          Services.

     The Contractor agrees to also participate in the local planning process for
     serving persons with chemical dependence, to the extent requested by the
     LDSS. At the LDSS's discretion, the Contractor will develop linkages with
     local governmental units on coordination procedures and standards related
     to Chemical Dependence Services and related activities.

10.25 Native Americans

     If the Contractor's Enrollee is a Native American and the Enrollee chooses
     to access primary care services through their tribal health center, the
     PCP authorized by the Contractor to refer the Enrollee for plan benefits
     must develop a relationship with the Enrollee's PCP at the tribal health
     center to coordinate services for said Native American Enrollee.

10.26 Women, Infants, and Children (WIC)

     The Contractor shall develop linkage agreements or other mechanisms to
     ensure women and children enrollees are referred to WIC services if
     qualified to receive such services. The Contractor shall refer pregnant
     women and children, younger than five (5) years of age, to WIC local
     agencies for nutritional assessments and supplements.

10.27 Urgently Needed Services

     a)   The Contractor is responsible for Urgently Needed Services.

     b)   Urgently Needed Services are covered only in the United States, the
          Commonwealth of Puerto Rico, the U.S. Virgin Islands, Guam, American
          Samoa, the Northern Mariana Islands and Canada.

     c)   The Contractor must disclose to all Enrollees the procedures to be
          followed to obtain Urgently Needed Services.

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     d)   The Contractor may require Enrollees or the Enrollee's designee to
          coordinate with the Contractor or the Enrollee's PCP prior to
          receiving care, to ensure that the needed care will be authorized and
          covered by the plan as Urgently Needed Services.

10.28 Dental Services Provided by Article 28 Clinics Operated by Academic
      Dental Centers Not Participating in Contractor's Network

     a)   Consistent with Chapter 697 of Laws of 2003 amending Section 364 (j)
          of the Social Services Law, dental services provided by Article 28
          clinics operated by academic dental centers may be accessed directly
          by Medicaid managed care Enrollees without prior approval and without
          regard to network participation.

     b)   If dental services are part of the Contractor's Benefit Package, the
          Contractor will reimburse non-participating Article 28 clinics
          operated by academic dental centers for covered dental services
          provided to Enrollees on or after November 19, 2003 at approved
          Article 28 Medicaid clinic rates in accordance with the protocols
          issued by the SDOH.

10.29 Coordination of Services

     a)   The Contractor shall coordinate care for Enrollees with:

          i)   the court system (for court ordered evaluations and treatment);

          ii)  specialized providers of health care for the homeless, and other
               providers of services for victims of domestic violence;

          iii) family planning clinics, community health centers, migrant health
               centers, rural health centers;

          iv)  WIC, Head Start, Early Intervention;

          v)   special needs plans;

          vi)  programs funded through the Ryan White CARE Act;

          vii) other pertinent entities that provide services out of network;

          viii) Prenatal Care Assistance Program (PCAP) Providers;

          ix)  local government units responsible for public health, mental
               health, mental retardation or Chemical Dependence Services;

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          x)   specialized providers of long term care for people with
               developmental disabilities; and

          xi)  School-based health centers.

     b)   Coordination may involve contracts or linkage agreements (if entities
          are willing to enter into such agreement), or other mechanisms to
          ensure coordinated care for Enrollees, such as protocols for
          reciprocal referral and communication of data ant clinical information
          on MCO Enrollees.

10.30 Prospective Benefit Package Change for Retroactive SSI Determinations

     The managed care Benefit Package and associated Capitation Rate for
     Enrollees who become SSI or SSI related retroactively shall be changed
     prospectively as of the effective date of the Roster in which the
     Enrollee's status change appears.

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11.  MARKETING

     11.1 Marketing Plan

          The Contractor shall have a Marketing Plan, that has been
          prior-approved by the SDOH and/or LDSS, that describes the Marketing
          activities the Contractor will undertake within the local district
          during the term of this Agreement.

          The Marketing Plan and all marketing activities must be consistent
          with the Marketing Guidelines which are set forth in Appendix D, which
          is hereby made a part of this Agreement as if set forth fully herein.

          The Marketing Plan shall be kept on file in the offices of the
          Contractor, LDSS, and the SDOH. The Marketing Plan may be modified by
          the Contractor subject to prior written approval by the SDOH and/or
          the LDSS. The LDSS or SDOH must take action on the changes submitted
          within sixty (60) calendar days of submission or the Contractor may
          deem the changes approved.

     11.2 Marketing Activities

          Marketing activities by the Contractor shall conform to the approved
          Marketing Plan.

     11.3 Prior Approval of Marketing Materials, Procedures, Subcontracts

          The Contractor shall submit all subcontracts, procedures, and
          materials related to Marketing to Eligible Persons to the SDOH and/or
          LDSS for prior written approval. The Contractor shall not enter into
          any subcontracts or use any marketing subcontractors, procedures, or
          materials that the SDOH and/or LDSS has not approved.

     11.4 Marketing Infractions

          Infractions of the Marketing Guidelines may result in the following
          actions being taken by the LDSS to protect the interests of the
          program and its clients. These actions shall be taken at the sole
          discretion of the LDSS.

          a)   If an MCO or its representative commits a first time infraction
               of marketing guidelines and the LDSS deems the infraction to be
               minor or unintentional in nature, the LDSS may issue a warning
               letter to the MCO.

          b)   For subsequent or more serious infractions, the LDSS may impose
               liquidated damages of $2,000 or other appropriate non-monetary
               sanction for each infraction.

                                   SECTION 11
                                   (MARKETING)
                                 October 1, 2004
                                      11-1

<PAGE>

          c)   The LDSS may require the MCO to prepare a corrective action plan
               with a specified deadline for implementation.

          d)   If the MCO commits further infractions, fails to pay liquidated
               damages within the specified time frame, fails to implement a
               corrective action plan in a timely manner or commits an egregious
               first-time infraction, the LDSS may:

               i)   prohibit the plan from conducting any marketing activities
                    for a period up to the end of the contract period;

               ii)  suspend new enrollments, other than newborns, for a period
                    up to the remainder of the contract; or

               iii) terminate the contract pursuant to termination procedures
                    described therein.

     11.5 LDSS Option to Adopt Additional Marketing Guidelines

          The LDSS may adopt, subject to SDOH approval, additional and/or more
          restrictive terms in the Marketing Guidelines to the extent
          appropriate to local conditions and circumstances, which shall be
          appended to Appendix D, Section E.

                                   SECTION 11
                                   (MARKETING)
                                 October 1, 2004
                                      11-2

<PAGE>

12.  MEMBER SERVICES

     12.1 General Functions

          The Contractor shall operate a Member Services function during
          regular business hours, which must be accessible to Enrollees via a
          toll-free telephone line. Personnel must also be available via a
          toll-free telephone line (which can be the member services toll-free
          line or separate toll-free lines) not less than during regular
          business hours to address complaints and utilization review
          inquiries. In addition, the Contractor must have a telephone system
          capable of accepting, recording or providing instruction to incoming
          calls regarding complaints and utilization review during other than
          normal business hours and measures in place to ensure a response to
          those calls the next business day after the call was received. At a
          minimum, the Member Services Department must be staffed at a ratio of
          at least one (1) full time equivalent Member Service Representative
          for every 4,000 or fewer Enrollees. Member Services staff must be
          responsible for the following:

          a)   Explaining the Contractor's rules for obtaining services and
               assisting Enrollees in making appointments.

          b)   Assisting Enrollees to select or change Primary Care Providers.

          c)   Fielding and responding to Enrollee questions and complaints, and
               advising Enrollees of the prerogative to complain to the SDOH and
               LDSS at any time.

          d)   Clarifying information in the member handbook for Enrollees.

          e)   Advising Enrollees of the Contractor's complaint and appeals
               program, the utilization review process, and Enrollee's rights to
               a fair hearing or external review.

          f)   Clarifying for potential Enrollees current categories of
               exemptions and exclusions. The Contractor may refer to the LDSS
               or the Enrollment Broker, where one is in place, if necessary,
               for more information on exemptions and exclusions.

12.2 Translation and Oral Interpretation

          a)   The Contractor must make available written marketing and other
               informational materials (e.g., member handbooks) in a language
               other than English whenever at least five percent (5%) of the
               potential Enrollees of the Contractor in any county of the
               service area speak that particular language and do not speak
               English as a first language.

                                   SECTION 12
                                (MEMBER SERVICES)
                                 October 1, 2004
                                      12-1

<PAGE>

          b)   In addition, verbal interpretation services must be made
               available to Enrollees who speak a language other than English as
               a primary language. Interpreter services must be offered in
               person where practical, but otherwise may be offered by
               telephone.

          c)   The SDOH will determine the need for other than English
               translations based on County-specific census data or other
               available measures.

     12.3 Communicating with the Visually, Hearing and Cognitively Impaired

          The Contractor also must have in place appropriate alternative
          mechanisms for communicating effectively with persons with visual,
          hearing, speech, physical or developmental disabilities. These
          alternative mechanisms include Braille or audio tapes for the visually
          impaired TTY access for those with certified speech or hearing
          disabilities, and use of American Sign Language and/or integrative
          technologies.

                                   SECTION 12
                                (MEMBER SERVICES)
                                 October 1, 2004
                                      12-2

<PAGE>

13.  ENROLLEE NOTIFICATION

     13.1 Provider Directories/Office Hours for Participating Providers

          a)   The Contractor shall maintain and update, on a quarterly basis, a
               listing by specialty of the names, addresses and telephone
               numbers of all Participating Providers, including facilities.
               Such a list/directory shall include names, office addresses,
               telephone numbers, board certification for physicians, and
               information on language capabilities and wheelchair accessibility
               of Participating Providers.

          b)   New Enrollees, and upon request, prospective Enrollees, must
               receive the most current complete listing in hardcopy, along with
               any updates to such listing.

          c)   Enrollees must be notified of updates in writing at least
               annually in one of the following methods: provide updates in
               hardcopy; provide a new complete listing/directory in hardcopy;
               or provide written notification that a new complete
               listing/directory is available and will be provided upon request
               either in hardcopy, or electronically if the Contractor has the
               capability of providing such data in an electronic format and the
               data is requested in that format by an Enrollee.

          d)   In addition, the Contractor must make available to the LDSS the
               office hours for Participating Providers. This requirement may be
               satisfied by providing a copy of the list or Provider Directory
               described in this Section with the addition of office hours or by
               providing a separate listing of office hours for Participating
               Providers.

     13.2 Member ID Cards

          a)   The Contractor must issue an identification card to the Enrollee
               containing the following information:

               i)   the name of the Enrollee's clinic (if applicable);

               ii)  the name of the Enrollee's PCP and the PCP's telephone
                    number;

               iii) the member services toll free telephone number;

               iv)  the twenty-four (24) hour toll free telephone number that
                    Enrollees may use to access information on obtaining
                    services when his/her PCP is not available; and

               v)   for ID Cards issued after October 1, 2004, the Enrollee's
                    Client Identification Number (CIN).

          b)   If an Enrollee is being served by a PCP team, the name of the
               individual shown on the card should be the lead provider. PCP
               information may be embossed on the card or affixed to the card by
               a sticker.

                                   SECTION 13
                             (ENROLLEE NOTIFICATION)
                                 October 1, 2004
                                      13-1

<PAGE>
          c)   The Contractor shall issue an identification card within fourteen
               (14) days of an Enrollee's Effective Date of Enrollment. If
               unforeseen circumstances, such as the lack of identification of a
               PCP, prevent the MCO from forwarding the official identification
               card to new Enrollees within the fourteen (14) day period,
               alternative measures by which Enrollees may identify themselves
               such as use of a Welcome Letter or a temporary identification
               card shall be deemed acceptable until such time as a PCP is
               either chosen by the Enrollee or auto assigned by the Contractor.
               The Contractor agrees to implement an alternative method by which
               individuals may identify themselves as Enrollees prior to
               receiving the card (e.g., using a "welcome letter" from the plan)
               and to update PCP information on the identification card.
               Newborns of Enrollees need not present ID cards in order to be
               seen by the MCO and its Participating Providers.

     13.3 Member Handbooks

          The Contractor shall issue to a new Enrollee within fourteen (14)
          days of the Effective Date of Enrollment a Member Handbook, which is
          consistent with the SDOH guidelines described in Appendix E, which is
          hereby made a part of this Agreement as if set forth fully herein.

     13.4 Notification of Effective Date of Enrollment

          The Contractor shall inform each Enrollee in writing within fourteen
          (14) days of the Effective Date of Enrollment of any restriction on
          the Enrollee's right to terminate enrollment. The initial enrollment
          information and the Member Handbook shall be adequate to convey this
          notice.

     13.5 Notification of Enrollee Rights

          The Contractor agrees to make all reasonable efforts to contact new
          Enrollees, in person, by telephone, or by mail, within thirty (30)
          days of their Effective Date of Enrollment "Reasonable efforts" are
          defined to mean at least three (3) attempts, with more than one method
          of contact being employed. Upon contacting the new Enrollee(s), the
          Contractor agrees to do at least the following:

          a)   Inform the Enrollee about the Contractor's policies with respect
               to obtaining medical services, including services for which the
               Enrollee may self-refer, and what to do in an emergency.

          b)   Conduct a brief health screening to assess the Enrollee's need
               for any special health care (e.g., prenatal or behavioral health
               services) or language/communication needs. If a special need is
               identified, the Contractor shall assist the Enrollee in arranging
               for an appointment with his/her PCP or other appropriate
               provider.

                                   SECTION 13
                             (ENROLLEE NOTIFICATION)
                                 October 1, 2004
                                      13-2

<PAGE>

          c)   Offer assistance in arranging an initial visit to the Enrollee's
               PCP for a baseline physical and other preventive services,
               including an assessment of the Enrollee's potential risk, if any,
               for specific diseases or conditions.

          d)   Inform new Enrollees about their rights for continuation of
               certain existing services.

          e)   Provide the Enrollee with the Contractor's toll free telephone
               number that may be called twenty-four (24) hours a day, seven (7)
               days a week if the Enrollee has questions about obtaining
               services and cannot reach his/her PCP (this telephone number need
               not be the Member Services line and need not be staffed to
               respond to Member Services-related inquiries). The Contractor
               must have appropriate mechanisms in place to accommodate
               Enrollees who do not have telephones and therefore cannot readily
               receive a call back.

          f)   Advise Enrollee about opportunities available to learn about MCO
               policies and benefits in greater detail e.g., welcome meeting,
               Enrollee orientation and education sessions).

          g)   Provide the Enrollee with a complete list of network providers
               that may be accessed directly, without referral. The list should
               group providers by service type and must include addresses and
               telephone numbers.

          h)   Assist the Enrollee in selecting a primary care provider if one
               has not already been chosen.

     13.6 Enrollee's Rights to Advance Directives

          The Contractor shall, in compliance with the requirements of 42 CFR
          434.28, maintain written policies and procedures regarding advance
          directives and inform each Enrollee in writing at the time of
          enrollment of an individual's rights under State law to formulate
          advance directives and of the Contractor's policies regarding the
          implementation of such rights. The Contractor shall include in such
          written notice to the Enrollee materials relating to advance
          directives and health care proxies as specified in 10 NYCRR Sections
          98.14(f) and 700.5.

     13.7 Approval of Written Notices

          The Contractor shall submit the format and content of all written
          notifications described in this Section to LDSS for review and prior
          approval by LDSS or SDOH. All written notifications must be written at
          a fourth (4th) to sixth (6th) grade level and in at least ten (10)
          point print.

                                   SECTION 13
                             (ENROLLEE NOTIFICATION)
                                 October 1, 2004
                                      13-3

<PAGE>
     13.8  Contractor's Duty to Report Lack of Contact

           The Contractor must inform the LDSS of any Enrollee they are unable
           to contact within ninety (90) days of enrollment using reasonable
           efforts as defined in Section 13.5 of the Agreement and who have not
           presented for any health care services through the Contractor or its
           Participating Providers.

     13.9  Contractor Responsibility to Notify Enrollee of Expected Effective
           Date of Enrollment

           The Contractor must notify the Enrollee of the expected Effective
           Date of Enrollment. In the event that the actual Effective Date of
           Enrollment is different from that given to the Enrollee, the
           Contractor must notify the Enrollee of the actual date of enrollment.
           This may be accomplished through a Welcome Letter. To the extent
           practicable, such notification must precede the Effective Date of
           Enrollment.

     13.10 LDSS Notification of Enrollee's Change in Address

           The LDSS must notify the Contractor of any known change in address of
           Enrollees in the Contractor's plan.

     13.11 Contractor Responsibility to Notify Enrollee of Effective Date of
           Benefit Package Change

           The Contractor must provide written notification of the effective
           date of any Contractor-initiated, SDOH and LDSS-approved benefit
           package change to Enrollees in the Contractor's plan. Notification to
           Enrollees must be provided at least 30 days in advance of the
           effective date of such change.

     13.12 Contractor Responsibility to Notify Enrollee of Termination, Service
           Area Changes and Network Changes

           With prior notice to and approval of the SDOH and LDSS, the
           Contractor shall inform each Enrollee in writing of any withdrawal by
           the Contractor from the Medicaid managed care program pursuant to
           Section 2.7, withdrawal from the Service Area encompassing the
           Enrollee's zip code, and/or significant changes to the Contractor's
           provider network pursuant to Section 21.1(d), except that the
           Contractor need not notify Enrollees who will not be affected by such
           changes.

           The Contractor shall provide the notifications within the timeframes
           specified by SDOH and LDSS, and shall obtain the prior approval of
           the notification from SDOH and LDSS.

                                   SECTION 13
                             (ENROLLEE NOTIFICATION)
                                 October 1, 2004
                                      13-4

<PAGE>

14.  COMPLAINT AND APPEAL PROCEDURE

     14.1 Contractor's Program to Address Complaints

          a)   The Contractor shall establish and maintain a comprehensive
               program designed to address clinical and other complaints, and
               appeals of complaint determinations, which may be brought by
               Enrollees, consistent with Articles 44 and 49 of the New York
               State PHL.

          b)   The program must include methods for prompt internal
               adjudication of Enrollee complaints and appeals and provide for
               the maintenance of a written record of all complaints and appeals
               received and reviewed and their disposition.

          c)   The Contractor shall ensure that persons with authority to
               require corrective action participate in the complaint and
               appeal process.

     14.2 Notification of Complaint and Appeal Program

          a)   The Contractor's specific complaint and appeal program shall be
               described in the Contractor's member handbook and shall be made
               available to all Enrollees.

          b)   The Contractor will advise Enrollees of their right to a fair
               hearing as appropriate and comply with the procedures established
               by SDOH for the Contractor to participate in the fair hearing
               process, as set forth in Section 25 of this Agreement. The
               Contractor will also advise Enrollees of their right to an
               external appeal, in accordance with Section 26 of this Agreement.

     14.3 Guidelines for Complaint and Appeal Program

          a)   The Contractor's complaint and appeal program will comply with
               the Managed Care Complaint and Appeals Program Guidelines
               described in Appendix F, which is hereby made a part of this
               Agreement as if set forth fully herein. The SDOH and LDSS may
               modify Appendix F of this Agreement upon sixty (60) days prior
               written notice to the Contractor and such modifications shall
               become binding and incorporated into this Agreement without
               further action by the parties.

          b)   The Contractor's complaint and appeal procedures shall be
               approved by the SDOH and LDSS and kept on file with the
               Contractor, LDSS and SDOH.

          c)   The Contractor shall not modify its complaint and appeals
               procedure without the prior written approval of SDOH, in
               consultation with LDSS, and shall provide LDSS and SDOH with a
               copy of the approved modification within fifteen (15) days after
               its approval.

                                   SECTION 14
                        (COMPLAINT AND APPEAL PROCEDURE)
                                 October 1, 2004
                                      14-1

<PAGE>

     14.4 Complaint Investigation Determinations

          The MCO must adhere to determinations resulting from complaint
          investigations conducted by SDOH.

                                   SECTION 14
                        (COMPLAINT AND APPEAL PROCEDURE)
                                 October 1, 2004
                                      14-2

<PAGE>

15.  ACCESS REQUIREMENTS

     15.1 Appointment Availability Standards

          The Contractor shall comply with the following appointment
          availability standards(1).

          a)   For emergency care: immediately upon presentation at a service
               delivery site.

          b)   For urgent care: within twenty-four (24) hours of request.

          c)   Non-urgent "sick" visit: within forty-eight (48) to seventy-two
               (72) hours of request, as clinically indicated.

          d)   Routine non-urgent, preventive appointments: within four (4)
               weeks of request.

          e)   Specialist referrals (not urgent): within four (4) to six (6)
               weeks of request.

          f)   Initial prenatal visit: within three (3) weeks during first
               trimester, within two (2) weeks during the second trimester and
               within one (1) week during the third trimester.

          g)   Adult Baseline and routine physicals: within twelve (12) weeks
               from enrollment. (Adults >21).

          h)   Well child care: within four (4) weeks of request.

          i)   Initial family planning visits: within two (2) weeks of request.

          j)   In-plan mental health or substance abuse follow-up visits
               (pursuant to an emergency or hospital discharge): within five
               (5) days of request, or as clinically indicated.

          k)   In-plan, non-urgent mental health or substance abuse visits:
               within two (2) weeks of request.

          1)   Initial PCP office visit for newborns: within two (2) weeks of
               hospital discharge.

          m)   Provider visits to make health, mental health and substance abuse
               assessments for the purpose of making recommendations regarding a
               recipient's ability to perform work when requested by a LDSS:
               within ten (10) days of request by an Enrollee, in accordance
               with Section 10.8 of this Agreement.

     15.2 Twenty-Four (24) Hour Access

          a)   The Contractor must provide access to medical services and
               coverage to Enrollees, either directly or through their PCPs and
               OB/GYNs, on a twenty-four (24) hour a day, seven (7) day a week
               basis. The Contractor must instruct Enrollees on what to do to
               obtain services after business hours and on weekends.

------------------
(1) These are general standards and are not intended to supersede sound clinical
judgement as to the necessity for care and services on a more expedient basis,
when judged clinically necessary and appropriate.

                                   SECTION 15
                       (EQUALITY OF ACCESS AND TREATMENT)
                                 October 1, 2004
                                      15-1

<PAGE>

          b)   The Contractor may satisfy the requirement in Section 15.2(a) by
               requiring their PCPs and OB/GYNs to have primary responsibility
               for serving as an after hours "on-call" telephone resource to
               members with medical problems. Under no circumstances may the
               Contractor routinely refer calls to an emergency room.

     15.3 Appointment Waiting Times

          Enrollees with appointments shall not routinely be made to wait longer
          than one hour.

     15.4 Travel Time Standards

          The Contractor will maintain a network that is geographically
          accessible to the population to be served.

          a)   Primary Care

               Travel time/distance to primary care sites shall not exceed
               thirty (30) minutes in metropolitan areas or thirty (30)
               minutes/thirty (30) miles in non-metropolitan areas. Transport
               time and distance in rural areas to primary care sites may be
               greater than thirty (30) minutes/thirty (30) miles if based on
               the community standard for accessing care or if by Enrollee
               choice.

               Enrollees may, at their discretion, select participating PCPs
               located farther from their homes as long as they are able to
               arrange and pay for transportation to the PCP themselves.

          b)   Other Providers

               Travel time/distance to specialty care, hospitals, mental
               health, lab and x-ray providers shall not exceed thirty (30)
               minutes/thirty (30) miles. Transport time and distance in rural
               areas to specialty care, hospitals, mental health, lab and x-ray
               providers may be greater than thirty (30) minutes/thirty (30)
               miles if based on the community standard for accessing care or if
               by Enrollee choice.

     15.5 Service Continuation

          a)   New Enrollees

               If a new Enrollee has an existing relationship with a health care
               provider who is not a member of the Contractor's provider
               network, the contractor shall permit the Enrollee to continue an
               ongoing course of treatment by the Non-Participating Provider
               during a transitional period of up to sixty (60) days from the
               Effective Date of Enrollment, if, (1) the Enrollee has a life-

                                   SECTION 15
                       (EQUALITY OF ACCESS AND TREATMENT)
                                 October 1, 2004
                                      15-2

<PAGE>

               threatening disease or condition or a degenerative and disabling
               disease or condition, or (2) the Enrollee has entered the second
               trimester of pregnancy at the Effective Date of Enrollment, in
               which case the transitional period shall include the provision of
               post-partum care directly related to the delivery up until sixty
               (60) days post partum. If the Enrollee elects to continue to
               receive care from such Non-Participating Provider, such care
               shall be authorized by the Contractor for the transitional
               period only if the Non-Participating Provider agrees to:

               i)   accept reimbursement from the Contractor at rates
                    established by the Contractor as payment in full, which
                    rates shall be no more than the level of reimbursement
                    applicable to similar providers within the Contractor's
                    network for such services; and

               ii)  adhere to the Contractors quality assurance requirements
                    and agrees to provide to the Contractor necessary medical
                    information related to such care; and

               iii) otherwise adhere to the Contractor's policies and procedures
                    including, but not limited to procedures regarding referrals
                    and obtaining pre-authorization in a treatment plan
                    approved by the Contractor.

          In no event shall this requirement be construed to require the
          Contractor to provide coverage for benefits not otherwise covered.

          b)   Enrollees Whose Health Care Provider Leaves Network

               The Contractor shall permit an Enrollee, whose health care
               provider has left the Contractor's network of providers, for
               reasons other than imminent harm to patient care, a determination
               of fraud or a final disciplinary action by a state licensing
               board that impairs the health professional's ability to practice,
               to continue an ongoing course of treatment with the Enrollee's
               current health care provider during a transitional period,
               consistent with New York State PHL Section 4403(6)(e).

               The transitional period shall continue up to ninety (90) days
               from the date of notice to the Enrollee of the provider's
               disaffiliation from the network; or, if the Enrollee has entered
               the second trimester of pregnancy, for a transitional period that
               includes the provision of post-partum care directly related to
               the delivery through sixty (60) days post partum. If the
               Enrollee elects to continue to receive care from such
               Non-Participating Provider, such care shall be authorized by the
               Contractor for the transitional period only if the
               Non-Participating Provider agrees to:

               i)   accept reimbursement from the Contractor at rates
                    established by the Contractor as payment in full, which
                    rates shall be no more than the level of reimbursement
                    applicable to similar providers within the Contractor's
                    network for such services;

                                   SECTION 15
                       (EQUALITY OF ACCESS AND TREATMENT)
                                 October 1, 2004
                                      15-3

<PAGE>

               ii)  adhere to the Contractor's quality assurance requirements
                    and agrees to provide to the Contractor necessary medical
                    information related to such care; and

               iii) otherwise adhere to the Contractor's policies and
                    procedures including, but not limited to procedures
                    regarding referrals and obtaining pre-authorization in a
                    treatment plan approved by the Contractor.

          In no event shall this requirement be construed to require the
          Contractor to provide coverage for benefits not otherwise covered.

     15.6 Standing Referrals

          The Contractor will implement policies and procedures to allow for
          standing referrals to specialist physicians or Enrollees who have
          ongoing needs for care from such specialists, consistent with PHL
          Section 4403(6)(b).

     15.7 Specialist as a Coordinator of Primary Care

          The Contractor will implement policies and procedures to allow
          Enrollees with a life-threatening or degenerative and disabling
          disease or condition, which requires prolonged specialized medical
          care, to receive a referral to a specialist, who will then function as
          the coordinator of primary and specialty care for that Enrollee,
          consistent with PHL Section 4403(6)(c).

     15.8 Specialty Care Centers

          The Contractor will implement policies and procedures to allow
          Enrollees with a life-threatening or a degenerative and disabling
          condition or disease, which requires prolonged specialized medical
          care to receive a referral to an accredited or designated specialty
          care center with expertise in treating the life-threatening or
          degenerative and disabling disease or condition, consistent with New
          York State PHL Section 4403(6)(d).

                                   SECTION 15
                       (EQUALITY OF ACCESS AND TREATMENT)
                                 October 1, 2004
                                      15-4

<PAGE>

16.  QUALITY ASSURANCE

     16.1 Internal Quality Assurance Program

          a)   Contractor must operate a quality assurance program which is
               approved by SDOH and which includes methods and procedures to
               control the utilization of Medicaid services consistent with PHL
               Article 49 and 42 CFR Part 456. Recipients' records must include
               information needed to perform utilization review as specified in
               42 CFR Sections 456.111 and 456.211. The Contractor's approved
               quality assurance program must be kept on file by the Contractor
               and the LDSS. The Contractor shall not modify the quality
               assurance program without the prior written approval of the
               SDOH, and notice to the LDSS.

          b)   The Contractor shall incorporate the findings from reports in
               Section 18 of this Agreement into its quality assurance program.
               Where performance is less than the statewide average or another
               standard as defined by the SDOH and developed in consultation
               with plans and appropriate clinical experts, the Contractor will
               be required to develop and implement a plan for improving
               performance that is approved by the SDOH and LDSS and that
               specifies the expected level of improvement and timeframes for
               actions expected to result in such improvement. In the event that
               such approved plan does not result in the expected level of
               improvement, the Contractor shall work with the SDOH and the
               LDSS to develop and implement alternative plans to achieve
               improvement. The Contractor agrees to meet with the SDOH and LDSS
               to review improvement plans and quality performance.

     16.2 Standards of Care

          The Contractor must adopt practice guidelines consistent with current
          standards of care, complying with recommendations of professional
          specialty groups or the guidelines of programs such as the American
          Academy of Pediatrics, the American Academy of Family Physicians, the
          U.S. Task Force on Preventive Care, the New York State Child/Teen
          Health Program (C/THP) standards for provision of care to individuals
          under age 21, the American Medical Association's Guidelines for
          Adolescent and Preventive Services, the US Department of Health and
          Human Services Center for Substance Abuse Treatment, the American
          College of Obstetricians and Gynecologists, the American Diabetes
          Association, and the AIDS Institute clinical standards for adult,
          adolescent, and pediatric care. The Contractor must have mechanisms in
          place to disseminate any changes in practice guidelines to its
          network providers at least annually, or more frequently, as
          appropriate. The Contractor shall develop and implement protocols for
          identifying providers who do not adhere to practice guidelines and for
          making reasonable efforts to improve the performance of these
          providers. Annually, the Contractor shall select a minimum of two
          practice guidelines and monitor

                                   SECTION 16
                               (QUALITY ASSURANCE)
                                 OCTOBER 1, 2004
                                      16-1

<PAGE>

          performance of appropriate providers (or a sample of providers)
          against such guidelines.

                                   SECTION 16
                               (QUALITY ASSURANCE)
                                 OCTOBER 1, 2004
                                      16-2

<PAGE>

17.  MONITORING AND EVALUATION

     17.1 Right to Monitor Contractor Performance

          The SDOH, LDSS, and DHHS shall each have the right, during the
          Contractor's normal operating hours, and at any other time a
          Contractor function or activity is being conducted, to monitor and
          evaluate, through inspection or other means, the Contractor's
          performance, including, but not limited to, the quality,
          appropriateness, and timeliness of services provided under this
          Agreement.

     17.2 Cooperation During Monitoring and Evaluation

          The Contractor shall cooperate with and provide reasonable assistance
          to the SDOH, LDSS, and DHHS in the monitoring and evaluation of the
          services provided under this Agreement.

     17.3 Cooperation During On-Site Reviews

          The Contractor shall cooperate with SDOH and LDSS in any on-site
          review of the MCO's operations. SDOH shall give the Contractor
          notification of the date(s) and survey format for any full operational
          review at least forty-five (45) days prior to the site visit. This
          requirement shall not preclude LDSS or SDOH from site visits upon
          shorter notice for other monitoring purposes.

     17.4  Cooperation During Review of Services by External Review Agency

          The Contractor shall comply with all requirements associated with any
          review of the quality of services rendered to its Enrollees to be
          performed by an external review agent selected by the SDOH.

                                   SECTION 17
                           (MONITORING AND EVALUATION)
                                 October 1, 2004
                                      17-1

<PAGE>

18.  CONTRACTOR REPORTING REQUIREMENTS

     18.1 Time Frames for Report Submissions

          Except as otherwise specified herein, the Contractor shall prepare and
          submit to SDOH and the LDSS the reports required under this Agreement
          in an agreed media format within sixty (60) days of the close of the
          applicable semi-annual or annual reporting period, and within fifteen
          (15) business days of the close of the applicable quarterly reporting
          period.

     18.2 SDOH Instructions for Report Submissions

          SDOH, with prior notice to the LDSS, will provide Contractor with
          instructions for submitting the reports required by Section 18.5 (a)
          through (n), including time frames, and requisite formats. The
          instructions, time frames and formats may be modified by SDOH with
          prior notice to the LDSS, and thereafter upon sixty (60) days written
          notice to the Contractor. The LDSS, with prior notice to SDOH, shall
          provide the Contractor with instructions for submitting the reports,
          required by Section 18.5(o) including time frames and requisite
          formats.

     18.3 Liquidated Damages

          The Contractor shall pay liquidated damages of $2,500 if any report
          required pursuant to this Section is materially incomplete, contains
          material misstatements or inaccurate information, or is not submitted
          on time in the requested format. The Contractor shall pay liquidated
          damages of $2,500 to the LDSS if its monthly encounter data submission
          is not received by the Fiscal Agent by the due date specified in
          Section 18.5(d). The Contractor shall pay liquidated damages of $500
          to the LDSS for each day other reports required by this Section are
          late. The LDSS shall not impose liquidated damages for a first time
          infraction by the Contractor unless the LDSS deems the infraction to
          be a material misrepresentation of fact or the Contractor fails to
          cure the first infraction within a reasonable period of time upon
          notice from the LDSS. Liquidated damages may be waived at the sole
          discretion of LDSS. Nothing in this Section shall limit other remedies
          or rights available to LDSS and SDOH relating to the timeliness,
          completeness and/or accuracy of Contractor's reporting submission.

     18.4 Notification of Changes in Report Due Dates, Requirements or Formats

          SDOH or LDSS may extend due dates, or modify report requirements or
          formats upon a written request by the Contractor to the SDOH or LDSS
          with a copy of the request to the other agency, when the Contractor
          has demonstrated a good and compelling reason for the extension or
          modification. The determination to grant a modification or, extension
          of time shall be made by SDOH with regard to annual and quarterly
          statements, complaint reports, audits, encounter data, change of
          ownership, clinical studies, QARR, and provider network reports. The

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 OCTOBER 1, 2004
                                      18-1

<PAGE>

          determination to grant a modification or extension of time shall be
          made by the LDSS with respect to No-Contact, PCP auto assignment, and
          reports required by Sections 18.5 (n) and (o) of the Agreement.

     18.5 Reporting Requirements

          The Contractor shall submit the following reports to SDOH and to the
          LDSS except in those instances in which this Agreement specifies the
          reports shall be submitted solely to SDOH:

          a)   Annual Financial Statements:

               Contractor shall submit Annual Financial Statements to SDOH. The
               due date for annual statements shall be April 1 following the
               report closing date.

          b)   Quarterly Financial Statements:

               Contractor shall submit Quarterly Financial Statements to SDOH.
               The due date for quarterly reports shall be forty-five (45) days
               after the end of the calendar quarter.

          c)   Other Financial Reports:

               Contractor shall submit financial reports, including certified
               annual financial statements, and make available documents
               relevant to its financial condition to SDOH and the State
               Insurance Department (SID) in a timely manner as required by
               State laws and regulations including but not limited to PHL
               Sections 4408-a, 4404 and 4409, Title 10 NYCRR Sections 98.11,
               98.16 and 98.17 and applicable Insurance Law Sections 304, 305,
               306, and 310. The LDSS reserves the right to require Contractor
               to submit such relevant financial reports and documents related
               to the financial condition of the MCO to the LDSS, as set forth
               in Section 18.5(o) of this Agreement.

          d)   Encounter Data:

               The Contractor shall prepare and submit encounter data on a
               monthly basis to SDOH through its designated Fiscal Agent. Each
               provider is required to have a unique identifier. Submissions
               shall be comprised of encounter records, or adjustments to
               previously submitted records, which the Contractor has received
               and processed from provider encounter or claim records of any
               contracted services rendered to the Enrollee in the current or
               any preceding months. Monthly submissions must be received by
               the Fiscal Agent by the Tuesday before the last Monday of the
               month to assure the submission is included in the Fiscal Agent's
               monthly production processing.

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-2

<PAGE>

          e)   Quality of Care Performance Measures:

               The Contractor shall prepare and submit reports to SDOH, as
               specified in the Quality Assurance Reporting Requirements (QARR).
               The Contractor must arrange for an NCQA-certified entity to
               audit the QARR data prior to its submission to the SDOH, unless
               this requirement is specifically waived by the SDOH. The SDOH
               will select the measures which will be audited.

          f)   Complaint Reports:

               The Contractor must provide the SDOH on a quarterly basis, and
               within fifteen (15) business days of the close of the quarter, a
               summary of all complaints received during the preceding quarter
               on the Health Provider Network ("HPN").

               The Contractor also agrees to provide on a quarterly basis, via
               the HPN, the total number of complaints that have been unresolved
               for more than forty-five (45) days. The Contractor shall maintain
               records on these and other complaints which shall include all
               correspondence related to the complaint, and an explanation of
               disposition. These records shall be readily available for review
               by the SDOH or LDSS upon request.

               Nothing in this Section is intended to limit the right of the
               SDOH and the LDSS to obtain information immediately from a
               Contractor pursuant to investigating a particular Enrollee or
               provider complaint.

               The LDSS reserves the right to require the Contractor to submit a
               hardcopy of complaint reports in Section 18.5(o) of this
               Agreement.

          g)   Fraud and Abuse Reporting Requirements:

               i)   The Contractor must submit quarterly, via the HPN complaint
                    reporting format, the number of complaints of fraud or
                    abuse made to the Contractor hat warrant preliminary
                    investigation by the Contractor.

               ii)  The Contractor must also submit to the SDOH the following on
                    an ongoing basis for each confirmed case of fraud and abuse
                    it identifies through complaints, organizational monitoring,
                    contractors, subcontractors, providers, beneficiaries,
                    Enrollees, etc:

                    A)   The name of the individual or entity that committed
                         the fraud or abuse;

                    B)   The source that identified the fraud or abuse;

                    C)   The type of provider, entity or organization that
                         committed the fraud or abuse;

                    D)   A description of the fraud or abuse;

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-3

<PAGE>

                    E)   The approximate range of dollars involved;

                    F)   The legal and administrative disposition of the case
                         including actions taken by law enforcement officials to
                         whom the case has been referred; and

                    G)   Other data/information as prescribed by SDOH.

               iii) Such report shall be submitted when cases of fraud and abuse
                    are confirmed, and shall be reviewed and signed by an
                    executive officer of the Contractor.

          h)   Participating Provider Network Reports:

               The Contractor shall submit electronically, to the HPN, an
               updated provider network report on a quarterly basis. The
               Contractor shall submit an annual notarized attestation that the
               providers listed in each submission have executed an agreement
               with the Contractor to serve Contractor's Medicaid Enrollees. The
               report submission must comply with the Managed Care Provider
               Network Data Dictionary. Networks must be reported separately for
               each county in which the Contractor operates.

          i)   Appointment Availability/ Twenty-four (24) Hour Access and
               Availability Surveys:

               The Contractor will conduct a county specific (or service area if
               appropriate) review of appointment availability and twenty-four
               (24) hour access and availability surveys annually. Results of
               such surveys must be kept on file and be readily available for
               review by the SDOH or LDSS, upon request. Guidelines for such
               studies may be obtained by contacting the SDOH, Office of Managed
               Care, Bureau of Certification and Surveillance.

               The LDSS reserves the right to require the Contractor to conduct
               appointment availability and twenty-four (24) hour access studies
               twice a year, and to submit these reports to the LDSS, as stated
               in Section 18.5(o) of this Agreement.

          j)   Clinical Studies:

               The Contractor will participate in up to four (4) SDOH sponsored
               focused clinical studies annually. The purpose of these studies
               will be to promote quality improvement within the MCO.

               The Contractor will be required to conduct at least one (1)
               internal focused clinical study each year in priority topic area
               of its choosing, from a list to be generated through the mutual
               agreement of the SDOH and the Contractor's Medical Director. The
               Contractor may conduct its internal focused clinical study in
               conjunction with one or more MCOs. The

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-4
<PAGE>

                  purpose of these studies will be to promote quality
                  improvement within the MCO. SDOH will provide guidelines which
                  address study structure and plan collaboration. Results of
                  these studies will be provided to the SDOH and the LDSS.

            k)    Independent Audits:

                  The Contractor must submit copies of all certified financial
                  statements and a QARR validation audit by independent auditors
                  of their plan to the SDOH and the LDSS within thirty (30) days
                  of receipt by the Contractor.

            1)    New Enrollee Health Screening Completion Report:

                  The Contractor shall submit a quarterly report within thirty
                  (30) days of the close of the quarter showing the percentage
                  of new Enrollees for which the Contractor was able to complete
                  a health screening consistent with Section 13.5(b) of this
                  Contract.

            m)    Additional Reports:

                  Upon request by the SDOH and/or the LDSS, the Contractor
                  shall prepare and submit other operational data reports. Such
                  requests will be limited to situations in which the desired
                  data is considered essential and cannot be obtained through
                  existing Contractor reports. Whenever possible, the
                  Contractor will be provided with ninety (90) days notice and
                  the opportunity to discuss and comment on the proposed
                  requirements before work is begun. However the SDOH and the
                  LDSS reserve the right to give thirty (30) days notice in
                  circumstances where tune is of the essence.

            n)    LDSS Specific Reports:

                  {INSERT LDSS SPECIFIC REPORTS AS APPLICABLE}

      18.6  Ownership and Related Information Disclosure

            The Contractor shall report ownership and related information to
            SDOH and the LDSS, and upon request to the secretary of Department
            of Health and Human Services and the Inspector General of Health and
            Human Services, in accordance with 42 U.S.C. Section 1320a-3 and
            1396b(m)(4) (Sections 1124 and 1903(m)(4) of the Federal Social
            Security Act)

      18.7  Revision of Certificate of Authority

            The Contractor shall give prompt written notice to LDSS of any
            revisions of its Certificate of Authority issued pursuant to Article
            44 of the State Public Health Law.

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-5

<PAGE>

      18.8  Public Access to Reports

            Any data, information, or reports collected and prepared by the
            Contractor and submitted to NYS authorities in the course of
            performing their duties and obligation under this program will be
            deemed to be owned by the State of New York subject to and
            consistent with the requirements of Freedom of Information Law.
            This provision is made in consideration of the Contractor's use of
            public funds in collecting and preparing such data, information, and
            reports.

      18.9  Professional Discipline

            a)    Pursuant to PHL Section 4405-b, the Contractor shall have in
                  place policies and procedures to report to the appropriate
                  professional disciplinary agency within thirty (30) days of
                  occurrence, any of the following:

                  i)    the termination of a health care provider contract
                        pursuant to Section 4406-d of the Public Health Law for
                        reasons relating to alleged mental and physical
                        impairment, misconduct or impairment of patient safety
                        or welfare;

                  ii)   the voluntary or involuntary termination of a contract
                        or employment or other affiliation with such Contractor
                        to avoid the imposition of disciplinary measures; or

                  iii)  the termination of a health care provider contract in
                        the case of a determination of fraud or in a case of
                        imminent harm to patient health.

            b)    The Contractor shall make a report to the appropriate
                  professional disciplinary agency within thirty (30) days of
                  obtaining knowledge of any information that reasonably appears
                  to show that a health professional is guilty of professional
                  misconduct as defined in Articles 130 and 131(a) of the State
                  Education Law.

      18.10 Certification Regarding Individual Who Have Been Debarred Or
            Suspended By Federal or State Government

            Contractor will certify to the SDOH and LDSS initially and
            immediately upon changed circumstances from the last such
            certification that it does not knowingly have an individual who has
            been debarred or suspended by the federal or state government, or
            otherwise excluded from participating in procurement activities:

            a)    as a director, officer, partner or person with beneficial
                  ownership of more than 5% of the Contractor's equity; or

            b)    as a party to an employment, consulting or other agreement
                  with the Contractor for the provision of items and services
                  that are significant and material to the Contractor's
                  obligations in the Medicaid managed care program, consistent
                  with requirements of SSA ss. 1932 (d)(1).

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-6

<PAGE>

      18.11 Conflict of Interest Disclosure

            Contractor shall report to SDOH, in a format specified by SDOH,
            documentation, including but not limited to the identity of and
            financial statements of, person(s) or corporation(s) with an
            ownership or contract interest in the managed care plan, or with any
            subcontract(s) in which the managed care plan has a 5% or more
            ownership interest, consistent with requirements of SSA section 1903
            (m)(2)(a)(viii) and 42 CFR sections 455.100-455.104.

      18.12 Physician Incentive Plan Reporting

            The Contractor shall submit to SDOH annual reports containing the
            information on all of its Physician Incentive Plan arrangements in
            accordance with 42 CFR section 434.70 or, if no such arrangements
            are in place, attest to that. The contents and time frame of such
            reports shall comply with the requirements of 42 CFR section
            417.479 and be in a format provided by SDOH.

                                   SECTION 18
                       (CONTRACTOR REPORTING REQUIREMENTS)
                                 October 1, 2004
                                      18-7

<PAGE>

19.   RECORDS MAINTENANCE AND AUDIT RIGHTS

      19.1  Maintenance of Contractor Performance Records

            The Contractor shall maintain and shall require its subcontractors,
            including its Participating Providers, to maintain appropriate
            records relating to Contractor performance under this Agreement,
            including:

            a)    records related to services provided to Enrollees, including
                  a separate Medical Record for each Enrollee;

            b)    all financial records and statistical data that LDSS, SDOH and
                  any other authorized governmental agency may require including
                  books, accounts, journals, ledgers, and all financial records
                  relating to capitation payments, third party health insurance
                  recovery, and other revenue received and expenses incurred
                  under this Agreement;

            c)    appropriate financial records to document fiscal activities
                  and expenditures, including records relating to the sources
                  and application of funds and to the capacity of the
                  Contractor or its subcontractors, including its Participating
                  Providers, if relevant, to bear the risk of potential
                  financial losses.

      19.2  Maintenance of Financial Records and Statistical Data

            The Contractor shall maintain all financial records and statistical
            data according to generally accepted accounting principles.

      19.3  Access to Contractor Records

            The Contractor shall provide LDSS, SDOH, the Comptroller of the
            State of New York, DHHS, the Comptroller General of the United
            States, and their authorized representatives with access to all
            records relating to Contractor performance under this Agreement for
            the purposes of examination, audit, and copying (at reasonable cost
            to the requesting party) of such records. The Contractor shall give
            access to such records on two (2) business days prior written
            notice, during normal business hours, unless otherwise provided or
            permitted by applicable laws, rules, or regulations.

      19.4  Retention Periods

            The Contractor shall preserve and retain all records relating to
            Contractor performance under this Agreement in readily accessible
            form during the term of this Agreement and for a period of six (6)
            years thereafter except that the Contractor shall retain Enrollees'
            medical records that are in the custody of the Contractor for six
            (6) years after the date of service rendered to the Enrollee or

                                   SECTION 19
                     (RECORDS MAINTENANCE AND AUDIT RIGHTS)
                                 October 1, 2004
                                      19-1

<PAGE>
            cessation of Contractor operation, and in the case of a minor, for
            six (6) years after majority. The Contractor shall require and make
            reasonable efforts to assure that Enrollees' medical records are
            retained by providers for six (6) years after the date of service
            rendered to the Enrollee or cessation of Contractor operation, and
            in the case of a minor, for six (6) years after majority. All
            provisions of this Agreement relating to record maintenance and
            audit access shall survive the termination of this Agreement and
            shall bind the Contractor until the expiration of a period of six
            (6) years commencing with termination of this Agreement or if an
            audit is commenced, until the completion of the audit, whichever
            occurs later. If the Contractor becomes aware of any litigation,
            claim, financial management review or audit that is started before
            the expiration of the six (6) year period, the records shall be
            retained until all litigation, claims, financial management reviews
            or audit findings involved in the record have been resolved and
            final action taken.

                                   SECTION 19
                     (RECORDS MAINTENANCE AND AUDIT RIGHTS)
                                 October 1, 2004
                                      19-2

<PAGE>

20.   CONFIDENTIALITY

      20.1  Confidentiality of Identifying Information about Medicaid Recipients
            and Applicants

            All information relating to services to Medicaid recipients and
            applicants which is obtained by the Contractor shall be confidential
            pursuant to the New York State Public Health Law including PHL
            Article 27 F, the provisions of Section 369(4) of the NYS Social
            Services Law, 42 U.S.C. Section 1396a(a)(7) (Section 1902(a)(7) of
            the Federal Social Security Act), Section 33.13 of the Mental
            Hygiene Law, and regulations promulgated under such laws including
            42 CFR Part 2 pertaining to Alcohol and Substance Abuse Services.
            Such information including information relating to services to
            Medicaid recipients and applicants as these relate to the provision
            of services to the recipient or applicant under this Agreement shall
            be used or disclosed by the Contractor only for a purpose directly
            connected with performance of the Contractor's obligations. It shall
            be the responsibility of the Contractor to inform its employees and
            contractors of the confidential nature of Medicaid information.

      20.2  Medical Records of Foster Children

            Medical records of enrolled Medicaid recipients enrolled in foster
            care programs shall be disclosed to local social service officials
            in accordance with State Social Services Law including Sections
            358-a, 384-a and 392 and 18 NYCRR Section 507.1.

      20.3  Confidentiality of Medical Records

            Medical records of Medicaid recipients enrolled pursuant to this
            Agreement shall be confidential and shall be disclosed to and by
            other persons within the Contractor's organization including
            Participating Providers, only as necessary to provide medical care,
            to conduct quality assurance functions and peer review functions, or
            as necessary to respond to a complaint and appeal under the terms
            of this Agreement.

      20.4  Length of Confidentiality Requirements

            The provisions of this Section shall survive the termination of this
            Agreement and shall bind the Contractor so long as the Contractor
            maintains any individually identifiable information relating to
            Medicaid recipients and applicants.

                                   SECTION 20
                                (CONFIDENTIALITY)
                                 October 1, 2004
                                      20-1

<PAGE>

21.   PARTICIPATING PROVIDERS

      21.1  Network Requirements

            a)    Sufficient Number

                  i)    The Contractor will establish and maintain a network of
                        Participating Providers.

                  ii)   The Contractor's network must contain all of the
                        provider types necessary to furnish the prepaid Benefit
                        Package, including but not limited to: hospitals,
                        physicians (primary care and specialists), mental health
                        and substance abuse providers, allied health
                        professionals, ancillary providers, DME providers and
                        home health providers.

                  iii)  To be considered accessible the network must contain a
                        sufficient number and array of providers to meet the
                        diverse needs of the Enrollee population. This includes
                        being geographically accessible (meeting time/distance
                        standards) and being accessible for the disabled.

                  iv)   The Contractor shall not include in its network any
                        provider who has been sanctioned or prohibited from
                        serving Medicaid recipients or receiving Medical
                        Assistance payments.

            b)    Absence of Appropriate Network Provider

                  In the event that the Contractor determines that it does not
                  have a Participating Provider with appropriate training and
                  experience to meet the particular health care needs of an
                  Enrollee, the Contractor shall make a referral to an
                  appropriate Non-Participating Provider, pursuant to a
                  treatment plan approved by the Contractor in consultation with
                  the Primary Care Provider, the Non-Participating Provider and
                  the Enrollee or the Enrollee's designee. The Contractor shall
                  pay for the cost of the services in the treatment plan
                  provided by the Non-Participating Provider.

            c)    Suspension of Enrollee Assignments To Providers

                  The Contractor shall ensure that there is sufficient capacity,
                  consistent with SDOH standards, to serve Enrollees under this
                  Agreement. In the event any of the Contractor's Participating
                  Providers are no longer able to accept assignment of new
                  Enrollees due to capacity limitations, as determined by the
                  SDOH and the LDSS, the Contractor will suspend assignment of
                  any additional Enrollees to such Participating Provider until
                  it is capable of further accepting Enrollees. When a
                  Participating Provider has more than one (1) site, the
                  suspension will be made by site.

                                   SECTION 21
                       (PROVIDER NETWORK AND AGREEMENTS)
                                October 1, 2004
                                      21-1

<PAGE>

            d)    Notice of Provider Termination

                  The Contractor shall notify LDSS and SDOH of any notice of
                  termination of

                  an IPA, hospital or medical group provider agreement which
                  affects an Enrollee's access to care.

                  Such notification to the LDSS and the SDOH shall be made
                  ninety (90) days prior to the effective date of the
                  termination of the provider agreement or immediately upon
                  notice from such provider if less than ninety (90) days.

                  The Contractor shall also notify LDSS and SDOH in the event
                  that the Contractor and the providers have failed to
                  re-execute a renewal provider agreement forty-five (45) days
                  prior to the expiration of the agreement.

                  The Contractor shall submit a contingency plan to LDSS and
                  SDOH, at least forty-five (45) days prior to the termination
                  of expiration of the agreement, identifying the number of
                  Enrollees affected by the potential withdrawal, if applicable,
                  and specifying how services previously furnished by the
                  participating providers will be provided in the event of their
                  withdrawal. If the provider is a participating hospital, the
                  Contractor shall identify the number of doctors who would not
                  have admitting privileges in the absence of such participating
                  hospital.

                  The Contractor shall develop a transition plan for patients of
                  the departing providers subject to approval by LDSS and SDOH.
                  SDOH and LDSS may direct the Contractor to provide notice to
                  the patients of PCPs or specialists including available
                  options for the patients, and availability of continuing care,
                  consistent with ss.13.7, not less than thirty (30) days prior
                  to the termination of the provider agreement. In the event
                  that provider agreements are terminated with less than the
                  notice period required by this section, the Contractor shall
                  immediately notify LDSS and SDOH, and develop a transition
                  plan on an expedited basis and provide notice to patients
                  subject to the consent of LDSS and SDOH.

                  Upon Contractor notice of failure to re-execute, or
                  termination of, a provider agreement, the SDOH and the LDSS,
                  in their sole discretion, may waive the requirement of
                  submission of a contingency plan upon a determination by the
                  SDOH and the LDSS that:

                  i)    the impact upon Enrollees is not significant, and/or

                  ii)   the Contractor and provider are continuing to negotiate
                        in good faith and consent to extend the provider
                        agreement for a period of time necessary to provide not
                        less than thirty (30) days notice to Enrollees.

                                   SECTION 21
                        (PROVIDER NETWORK AND AGREEMENTS)
                                 October 1, 2004
                                      21-2

<PAGE>
                  SDOH and the LDSS reserve the right to take any other actions
                  permitted by this Agreement and under regulatory or statutory
                  authority, including but not limited to contract termination.

      21.2  Credentialing

            a)    Licensure

                  The Contractor shall ensure, in accordance with Article 44 of
                  the Public Health Law, that persons and entities providing
                  care and services for the Contractor in the capacity of
                  physician, dentist, physician's assistant, registered nurse,
                  other medical professional or paraprofessional, or other such
                  person or entity satisfy all applicable licensing,
                  certification, or qualification requirements under New York
                  law and that the functions and responsibilities of such
                  persons and entities in providing Benefit Package services
                  under this Agreement do not exceed those permissible under New
                  York law.

            b)    Minimum Standards

                  The Contractor agrees that all network physicians will meet at
                  least one (1) of the following standards, except as specified
                  in Section 21.13(b) and Appendix I of this agreement:
                  i)   Be board-certified or -eligible in their area of
                       specialty;
                  ii)  Have completed an accredited residency program; or
                  iii) Have admitting privileges at one (1) or more hospitals
                       participating in the Contractor's network.

            c)    Credentialing/Recredentialing Process

                  The Contractor shall have in place a formal process for
                  credentialing Participating Providers on a periodic basis (not
                  less than once every three (3) years) and for monitoring
                  Participating Providers performance.

            d)    Application Procedure

                  The Contractor shall establish a written application procedure
                  to be used by a health care professional interested in serving
                  as a Participating Provider with the Contractor. The criteria
                  for selecting providers, including the minimum qualification
                  requirements that a health care professional must meet to be
                  considered by the Contractor must be defined in writing and
                  developed in consultation with appropriately qualified health
                  care professionals. Upon request, the application procedures
                  and minimum qualification requirements must be made available
                  to health care professionals.

                                   SECTION 21
                        (PROVIDER NETWORK AND AGREEMENTS)
                                 October 1, 2004
                                      21-3

<PAGE>

      21.3  SDOH Exclusion or Termination of Providers

            If SDOH excludes or terminates a provider from its Medicaid Program,
            the Contractor shall, upon learning of such exclusion or
            termination, immediately terminate the provider agreement with the
            Participating Provider as it pertains to the Contractor's Medicaid
            program, and agrees to no longer utilize the services of the subject
            provider, as applicable. The Contractor shall access information
            pertaining to excluded Medicaid providers through the SDOH Health
            Provider Network (HPN). Such information available to the Contractor
            on the HPN shall be deemed to constitute constructive notice. The
            HPN should not be the sole basis for identifying current exclusions
            or termination of previously approved providers. Should the
            Contractor become aware, through the HPN or any other source, of an
            SDOH exclusion or termination, the Contractor shall validate this
            information with the Office of Medicaid Management, Bureau of
            Enforcement Activities and comply with the provisions of this
            Section.

      21.4  Evaluation Information

            The Contractor shall develop and implement policies and procedures
            to ensure that health care professionals are regularly advised of
            information maintained by the Contractor to evaluate the performance
            or practice of health care professionals. The Contractor shall
            consult with health care professionals in developing methodologies
            to collect and analyze health care professional profiling data. The
            Contractor shall provide any such information and profiling data and
            analysis to health care professionals. Such information, data or
            analysis shall be provided on a periodic basis appropriate to the
            nature and amount of data and the volume and scope of services
            provided. Any profiling data used to evaluate the performance or
            practice of a health care professional shall be measured against
            stated criteria and an appropriate group of health care
            professionals using similar treatment modalities serving a
            comparable patient population. Upon presentation of such information
            or data, each health care professional shall be given the
            opportunity to discuss the unique nature of the health care
            professional's patient population which may have a bearing on the
            health care professional's profile and to work cooperatively with
            the Contractor to improve performance.

      21.5  Payment In Full

            Contractor must limit participation to providers who agree that
            payment received from the Contractor for services included in the
            Benefit Package is payment in full for services provided to
            Enrollees.

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<PAGE>

      21.6  Choice/Assignment of PCP's

            a)    The Contractor shall offer each Enrollee the choice of no
                  fewer than three (3) Primary Care Providers within program
                  distance/travel time standards. Contractor must assign a PCP
                  to individuals that fail to select a PCP. The assignment of a
                  PCP by the Contractor may occur after written notification of
                  Contractor by LDSS of the enrollment (through Roster or other
                  method) and after written notification of the Enrollee by the
                  Contractor but in no event later than thirty (30) days after
                  notification of enrollment, and only after the Contractor has
                  made reasonable efforts as set forth in Section 13 of this
                  Agreement to contact the Enrollee and inform him/her of
                  his/her right to choose a PCP.

            b)    PCP assignments should be made taking into consideration the
                  following:
                  i)   Enrollee's geographic location;
                  ii)  any special health care needs, if known by the
                       Contractor; and
                  iii) any special language needs, if known by the Contractor.

            c)    In circumstances where the Contractor operates or contracts
                  with a multi-provider clinic to deliver primary care services,
                  the Enrollee must choose or be assigned a specific provider or
                  provider team within the clinic to serve as his/her PCP. This
                  "lead" provider will be held accountable for performing the
                  PCP duties.

      21.7  PCP Changes

            a)    The Contractor must allow Enrollees the freedom to change
                  PCPs, without cause, within thirty (30) days of the Enrollee's
                  first appointment with the PCP. After the first thirty (30)
                  days PCP may be changed once every six (6) months without
                  cause.

            b)    The Contractor must process a request to change PCPs and
                  advise the Enrollee of the effective date of the change within
                  forty-five (45) days of receipt of the request. The change
                  must be effective no later than the first (1st) day of the
                  second (2nd) month following the month in which the request is
                  made.

            c)    The Contractor will provide Enrollees with an opportunity to
                  select a new PCP in the event that the Enrollee's current PCP
                  leaves the network or otherwise becomes unavailable. Such
                  changes shall not be considered in the calculation of changes
                  for cause allowed within a six (6) month period.

            d)    In the event that an assignment of a new PCP is necessary due
                  to the unavailability of the Enrollee's former PCP, such
                  assignment shall be

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                                      21-5

<PAGE>

                  made in accordance with the requirements of Section 21.6 of
                  this Agreement.

            e)    In addition to those conditions and circumstances under which
                  the Contractor may assign an Enrollee a PCP when the Enrollee
                  fails to make an affirmative choice of a PCP, the Contractor
                  may initiate a PCP change for an Enrollee under the following
                  circumstances:

                  i)    The Enrollee requires specialized care for an acute or
                        chronic condition and the Enrollee and Contractor agree
                        that reassignment to a different PCP is in the
                        Enrollee's interest.

                  ii)   The Enrollee's place of residence has changed such that
                        he/she has moved beyond the PCP travel time/distance
                        standard.

                  iii)  The Enrollee's PCP ceases to participate in the
                        Contractor's network.

                  iv)   The Enrollee's behavior toward the PCP is disruptive and
                        the PCP has made all reasonable efforts to accommodate
                        the Enrollee.

                  v)    The Enrollee has taken legal action against the PCP.

            f)    Whenever initiating a change, the Contractor must offer
                  affected Enrollees the opportunity to select a new PCP in the
                  manner described in this Section.

      21.8  Provider Status Changes

            1) PCP Changes

               The Contractor agrees to notify its Enrollees of any of the
               following PCP changes:

               a) Enrollees will be notified within fifteen (15) days from the
                  date on which the Contractor becomes aware that such
                  Enrollee's PCP has changed his or her office address or
                  telephone number.

               b) If a PCP ceases participation in the Contractor's network, the
                  Contractor shall provide written notice within fifteen (15)
                  days from the date that the Contractor becomes aware of such
                  change in status to each Enrollee who has chosen the provider
                  as their PCP. In such cases, the notice shall describe the
                  procedures for choosing an alternative PCP and, in the event
                  that the Enrollee is in an ongoing course of treatment, the
                  procedures for continuing care consistent with subdivision 6
                  (e) of PHL Section 4403.

               c) Where an Enrollee's PCP ceases participation with the
                  Contractor, the Contractor must ensure that a new PCP is
                  assigned within thirty (30) days of the date of the notice to
                  the Enrollee.

            2) Other Provider Changes

            In the event that an Enrollee is in an ongoing course of treatment
            with another Participating Provider who becomes unavailable to
            continue to provide

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                                      21-6

<PAGE>
                  services to such Enrollee, the Contractor shall provide
                  written notice to the Enrollee within fifteen (15) days from
                  the date on which the Contractor becomes aware of the
                  Participating Provider's unavailability to the Enrollee. In
                  such cases, the notice shall describe the procedures for
                  continuing care consistent with subdivision (e) of PHL
                  Section 4403 and for choosing an alternative provider.

      21.9  PCP Responsibilities

            In conformance with the Benefit Package, the PCP shall provide
            health counseling and advice; conduct baseline and periodic health
            examinations; diagnose and treat conditions not requiring the
            services of a specialist; arrange inpatient care, consultation, with
            specialists, and laboratory and radiological services when medically
            necessary; coordinate the findings of consultants and laboratories;
            and interpret such findings to the Enrollee and the Enrollee's
            family, subject to the confidentiality provisions of Section 20 of
            this Agreement, and maintain a current medical record for the
            Enrollee. The PCP shall also be responsible for determining the
            urgency of a consultation with a specialist and shall arrange for
            all consultation appointments within appropriate time frames.

      21.10 Member to Provider Ratios

            The Contractor agrees to adhere to the member-to-PCP ratios shown
            below. These ratios are for Medicaid Enrollees only, are
            Contractor-specific, and assume the practitioner is a full time
            equivalent (FTE) (defined as a provider practicing forty (40) hours
            per week for the Contractor):

            i)    No more than 1,500 Medicaid Enrollees for each physician, or
                  2,400 for a physician practicing in combination with a
                  registered physician assistant or a certified nurse
                  practitioner.

            ii)   No more than 1,000 Medicaid Enrollees for each certified
                  nurse practitioner.

            The Contractor agrees that these ratios will be prorated for
            Participating Providers who represent less than a FTE to the
            Contractor.

      21.11 Minimum Office Hours

            a)    General Requirements

                  A PCP must practice a minimum of sixteen (16) hours a week at
                  each primary care site.

            b)    The minimum office hour requirement may be waived under
                  certain circumstances. A request for a waiver must be
                  submitted by the MCO to the Medical Director of the Office of
                  Managed Care for review and approval; and the physician must
                  be available at least eight hours/week; and the

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                                      21-7

<PAGE>
                  physician must be practicing in a Health Provider Shortage
                  Area (HPSA) or other similarly determined shortage area; and
                  the physician must be able to fulfill the other
                  responsibilities of a PCP (as described in this Section); and
                  the waiver request must demonstrate there are systems in place
                  to guarantee continuity of care and to meet all access and
                  availability standards, (24-hr/7 day week coverage,
                  appointment availability, etc.). SDOH shall notify the LDSS
                  when a waiver has been granted.

      21.12 Primary Care Practitioners

            a)    General Limitations

                  The Contractor agrees to limit its PCPs to the following
                  primary care specialties: Family Practice, General Practice,
                  General Pediatrics, General Internal Medicine, except as
                  specified in (b), (c), (d)and(e) of this Section.

            b)    Specialist and Sub-specialist as PCPs

                  The Contractor is permitted to use specialist and
                  sub-specialist physicians as PCPs when such an action is
                  considered by the Contractor to be medically appropriate and
                  cost-effective. As an alternative, the Contractor may restrict
                  it's PCP network to primary care specialties only, while
                  relying on standing referrals to specialists and sub-
                  specialists for Enrollees who require regular visits to such
                  physicians.

            c)    OB/GYN Providers as PCPs

                  The Contractor, at its option, is permitted to use OB/GYN
                  providers as PCPs, subject to SDOH qualifications.

            d)    Certified Nurse Practitioners as PCPs

                  The Contractor is permitted to use certified nurse
                  practitioners as PCPs, subject to their scope of practice
                  limitations under New York State Law.

            e)    Registered Physician's Assists its as Physician Extenders

                  The Contractor is permitted to use registered physician's
                  assistants as physician-extenders, subject to their scope of
                  practice limitations under New York State Law.

                                   SECTION 21
                        (PROVIDER NETWORK AND AGREEMENTS)
                                 October 1, 2004
                                      21-8

<PAGE>

      21.13 PCP Teams

            a)    General Requirements

                  The Contractor may designate teams of physicians/certified
                  nurse practitioners to serve as PCPs for Enrollees. Such teams
                  may include no more than four (4) physicians/certified nurse
                  practitioners and, when an Enrollee chooses or is assigned to
                  a team, one of the practitioners must be designated as "lead
                  provider" for that Enrollee. In the case of teams comprised of
                  medical residents under the supervision of an attending
                  physician, the attending physician must be designated as the
                  lead physician.

            b)    Medical Residents

                  The Contractor shall comply with SDOH Guidelines for use of
                  Medical Residents as found in Appendix I, which is hereby made
                  a part of this Agreement as if set forth fully herein.

      21.14 Hospitals

            a)    Tertiary Services

                  The Contractor will establish hospital networks capable of
                  furnishing the full range of tertiary services to Enrollees.
                  Contractors shall ensure that all Enrollees have access to at
                  least one (1) general acute care hospital within thirty (30)
                  minutes/thirty (30) miles travel time (by car or public
                  transportation) from the Enrollee's residence, unless none are
                  located within such a distance. If none are located within
                  thirty (30) minutes travel time/thirty (30) miles travel
                  distance, the Contractor must include the next closest site in
                  its network.

            b)    Emergency Services

                  The Contractor shall ensure and demonstrate that it maintains
                  relationships with hospital emergency facilities, including
                  comprehensive psychiatric emergency programs (where available)
                  within and around its Service Area to provide Emergency
                  Services.

      21.15 Dental Networks

            If the Contractor includes dental services in its Benefit Package,
            the Contractor's dental network shall include geographically
            accessible general dentists sufficient to offer each Enrollee a
            choice of two (2) primary care dentists in their Service Area and to
            achieve a ratio of at least one (1) primary care dentist for each
            2,000 Enrollees. Networks must also include at least one (1)
            pediatric dentist and one (1) oral surgeon. Orthognathic surgery,
            temporal mandibular disorders (TMD)

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                                      21-9

<PAGE>
            and oral/maxillofacial prosthodontics must be provided through any
            qualified dentist, either in-network or by referral. Periodontists
            and endodontists must also be available by referral. The network
            should include dentists with expertise in serving special needs
            populations (e.g., HIV+ and developmentally disabled patients).

            Dental surgery performed in an ambulatory or inpatient setting is
            the responsibility of the Contractor whether dental services are a
            covered benefit or not, as set forth in Appendix K-I - B-Optional
            Service, Dental Services.

      21.16 Presumptive Eligibility Providers

            Contractors must offer Presumptive Eligibility Providers the
            opportunity to contract at terms which are at least as favorable as
            the terms offered to other providers performing equivalent services
            (prenatal care). Contractors need not contract with every
            Presumptive Eligibility Provider in their County, but must include a
            sufficient number in their networks of Participating Providers to
            meet the distance/travel time standards defined for primary care.

      21.17 Mental Health and Chemical Dependence Services Providers

            The Contractor will include a full array of mental health and
            Chemical Dependence Services providers in its networks, in
            sufficient numbers to assure accessibility to Benefit Package
            services on the part of both children and adults, using either
            individual, appropriately licensed practitioners or New York State
            Office of Mental Health (OMH) and Office of Alcohol and Substance
            Abuse Services (OASAS) licensed programs and clinics, or both.

            The State defines mental health and Chemical Dependence Services
            providers to include the following: Individual Practitioners,
            Psychiatrists, Psychologists, Psychiatric Nurse Practitioners,
            Psychiatric Clinical Nurse Specialists, Licensed Certified Social
            Workers, OMH and OASAS Programs and Clinics, and providers of mental
            health and/or Chemical Dependence Services certified or licensed
            pursuant to Article 31 or 32 of the Mental Hygiene Law, as
            appropriate.

      21.18 Laboratory Procedures

            The Contractor agrees to restrict its laboratory provider network to
            entities having either a CLIA certificate of registration or a CLIA
            certificate of waiver.

      21.19 Federally Qualified Health Centers (FQHCs)

            In voluntary counties, the Contractor is not required to contract
            with FQHCs.

            However, when an FQHC is part of the provider network (voluntary or
            mandatory counties) the Provider Agreement must include a provision
            whereby the

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                                      21-10

<PAGE>
            Contractor agrees to compensate the FQHC for services provided to
            Enrollees at a payment rate that is not less than the level and
            amount for a similar set of services which the Contractor would make
            to a provider that is not an FQHC.

            In mandatory counties, the Contractor shall contract with FQHCs
            operating in its Service Area. However, the Contractor has the
            option to make a written request to the SDOH for an exemption from
            the FQHC contracting requirement, if the Contractor can demonstrate,
            with supporting documentation, that it has adequate capacity and
            will provide a comparable level of clinical and enabling services
            (e.g., outreach, referral services, social support services,
            culturally sensitive services such as training for medical and
            administrative staff, medical and non-medical and case management
            services) to vulnerable populations in lieu of contracting with an
            FQHC in its Service Area. Written requests for exemption from this
            requirement are subject to approval by HCFA.

            When the Contractor is participating in a county where an MCO that
            is sponsored, owned and/or operated by one or more FQHCs exists, the
            Contractor is not required to include any FQHCs within its network
            in that county.

      21.20 Provider Services Function

            The Contractor will operate a Provider Services function during
            regular business hours. At a minimum, the Contractor's Provider
            Services staff must be responsible for the following:

            a) Assisting providers with prior authorization and referral
               protocols.

            b) Assisting providers with claims payment procedures.

            c) Fielding and responding to provider questions and complaints.

                                   SECTION 21
                        (PROVIDER NETWORK AND AGREEMENTS)
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                                      21-11

<PAGE>

22.   SUBCONTRACTS AND PROVIDER AGREEMENTS

      22.1  Written Subcontracts

            Contractor may not enter into any subcontracts related to the
            delivery of services to Enrollees, except by a written agreement.

      22.2  Permissible Subcontracts

            Contractor may subcontract for provider services as set forth in
            Section 2.6 and 21 of this contract and management services
            including, but not limited to, marketing, quality assurance and
            utilization review activities and such other services as are
            acceptable to the SDOH.

      22.3  Provisions of Services through Provider Agreements

            All medical care and/or services covered under this Agreement, with
            the exception of seldom used subspecialty and Emergency Services,
            Family Planning Services, and services for which Enrollees can self
            refer, shall be provided through Provider Agreements with
            Participating Providers.

      22.4  Approvals

            a)    Provider Agreements shall require the approval of SDOH as set
                  forth in PHL 4402 and 10 NYCRR Part 98.

            b)    If a subcontract is for management services under 10 NYCRR
                  Section 98-1.11, it must be approved by SDOH prior to its
                  becoming effective.

            c)    The Contractor shall notify SDOH of any material amendments to
                  any Provider Agreement as set forth in 10 NYCRR Section
                  98-1.8.

      22.5  Required Components

            a)    The Contractor shall impose obligations and duties on its
                  subcontractors, including its Participating Providers, that
                  are consistent with this Agreement, and that do not impair any
                  rights accorded to LDSS, SDOH, or DHHS.

            b)    No subcontract, including any Provider Agreement shall limit
                  or terminate the Contractor's duties and obligations under
                  this Agreement.

            c)    Nothing contained in this Agreement between LDSS and the
                  Contractor shall create any contractual relationship between
                  any subcontractor of the Contractor, including Participating
                  Providers, and the County or LDSS.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
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                                      22-1

<PAGE>

            d)    Any subcontract entered into by the Contractor shall fulfill
                  the requirements of 42 CFR Part 434 that are appropriate to
                  the service or activity delegated under such subcontract.

            e)    The Contractor shall also ensure that, in the event the
                  Contractor fails to pay any subcontractor, including any
                  Participating Provider in accordance with the subcontract or
                  Provider Agreement, the subcontractor or Participating
                  Provider will not seek payment from the LDSS, the Enrollees,
                  or their eligible dependents.

            f)    The Contractor shall include in every Provider Agreement a
                  procedure for the resolution of disputes between the
                  Contractor and its Participating Providers.

            g)    The Contractor shall ensure that all Provider Agreements
                  entered into with Providers require acceptance of a woman's
                  enrollment in the MCO as sufficient to provide services to
                  her newborn, unless the newborn is excluded from participating
                  in Medicaid managed care.

      22.6  Timely Payment

            Contractor shall make payments to health care providers for items
            and services covered under this Agreement on a timely basis,
            consistent with the claims payment procedures described in NYS
            Insurance Law Section 3224-a.

      22.7  Restrictions on Disclosure

            The Contractor shall not by contract or written policy or written
            procedure prohibit or restrict any health care provider from the
            following:

            a)    disclosing to any subscribe, Enrollee, patient, designated
                  representative or, where appropriate, prospective Enrollee any
                  information that such provider deems appropriate regarding:

                    i)  a condition or a course of treatment with such
                        subscriber, Enrollee, patient, designated representative
                        or prospective Enrollee, including the availability of
                        other therapies, consultations, or tests; or

                    ii) The provisions, terms, or requirements of the
                        Contractor's products as they relate to the Enrollee,
                        where applicable.

            b)    filing a complaint, making a report or comment to an
                  appropriate governmental body regarding the policies or
                  practices of the Contractor when they believe that the
                  policies or practices negatively impact upon the quality of,
                  or access to, patient care.

            c)    advocating to the Contractor on behalf of the Enrollee for
                  approval or coverage of a particular treatment or for the
                  provision of health care services.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                 October 1, 2004
                                      22-2

<PAGE>

      22.8  Transfer of Liability

            No contract or agreement between the Contractor and a health care
            provider shall contain any clause purporting to transfer to the
            health care provider, other than a medical group, by indemnification
            or otherwise, any liability relating to activities, actions or
            omissions of the Contractor as opposed to those of the health care
            provider.

      22.9  Termination of Health Care Professional Agreements

            The Contractor shall not terminate a contract with a health care
            professional unless the Contractor provides to the health care
            professional a written explanation of the reasons for the proposed
            termination and an opportunity for a review or hearing as
            hereinafter provided. For purposes of this Section a health care
            professional is an individual licensed, registered or certified
            pursuant to Title 8 of the Education Law.

            These requirements shall not apply in cases involving imminent harm
            to patient care, a determination of fraud, or a final disciplinary
            action by a state licensing board or other governmental agency that
            impairs the health care professional's ability to practice.

            When the Contractor desires to terminate a contract with a health
            care professional, the notification of the proposed termination by
            the Contractor to the health care professional shall include:

            a)    the reasons for the proposed action;

            b)    notice that the health care professional has the right to
                  request a hearing or review, at the provider's discretion,
                  before a panel appointed by the Contractor;

            c)    a time limit of not less than thirty (30) days within which a
                  health care professional may request a hearing; and

            d)    a time limit for a hearing date which must be held within
                  thirty (30) days after the date of receipt of a request for a
                  hearing.

            No contract or agreement between the Contractor and a health care
            professional shall contain any provision which shall supersede or
            impair a health care professional's right to notice of reasons for
            termination and the opportunity for a hearing or review concerning
            such termination.

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                              (PROVIDER AGREEMENTS)
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                                      22-3

<PAGE>

      22.10 Health Care Professional Hearings

            A health care professional that has been notified of his or her
            proposed termination must be allowed a hearing. The procedures for
            this hearing must meet the following standards:

            a)    The hearing panel shall be comprised of at least three persons
                  appointed by the Contractor. At least one person on such panel
                  shall be a clinical peer in the same discipline and the same
                  or similar specialty as the health care professional under
                  review. The hearing panel may consist of more than three
                  persons, provided however that the number of clinical peers on
                  such panel shall constitute one-third or more of the total
                  membership of the panel.

            b)    The hearing panel shall render a decision on the proposed
                  action in a timely manner. Such decision shall include
                  reinstatement of the health care professional by the
                  Contractor, provisional reinstatement subject to conditions
                  set forth by the Contractor or termination of the health care
                  professional. Such decision shall be provided in writing to
                  the health care professional.

            c)    A decision by the hearing panel to terminate a health care
                  professional shall be effective not less than thirty (30) days
                  after the receipt by the health care professional of the
                  hearing panel's decision. Notwithstanding the termination of a
                  health care professional for cause or pursuant to a hearing, a
                  plan shall permit an Enrollee to continue an on-going course
                  of treatment for a transition period of up to ninety (90)
                  days, and post-partum care, subject to provider agreement,
                  pursuant to PHL sec. 4406(6)(e).

            d)    In no event shall termination be effective earlier than sixty
                  (60) days from the receipt of the notice of termination.

      22.11 Non-Renewal of Provider Agreements

            Either party to a contract may exercise a right of non-renewal at
            the expiration of the contract period set forth therein or, for a
            contract without a specific expiration date, on each January first
            occurring after the contract has been in effect for at least one
            year, upon sixty (60) days notice to the other party; provided,
            however, that any non-renewal shall not constitute a termination for
            the purposes of this Section.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                 October 1, 2004
                                      22-4

<PAGE>

      22.12 Physician Incentive Plan

            If Contractor elects to operate a Physician Incentive Plan,
            Contractor agrees that no specific payment will be made directly or
            indirectly under the plan to a physician or physician group as an
            inducement to reduce or limit medically necessary services furnished
            to an Enrollee. Contractor agrees to submit to SDOH annual reports
            containing the information on its physician incentive plan in
            accordance with 42 CFR ss. 434.70. The contents of such reports
            shall comply with the requirements of 42 CFR ss. 417.479 and be in a
            format to be provided by SDOH.

            The Contractor must ensure that any agreements for contracted
            services covered by this Agreement, such as agreements between the
            Contractor and other entities or between the Contractor's
            subcontracted entities and their contractors, at all levels
            including the physician level, include language requiring that the
            physician incentive plan information be provided by the
            sub-contractor in an accurate and timely manner to the Contractor,
            in the format requested by SDOH.

            In the event that the incentive arrangements place the physician or
            physician group at risk for services beyond those provided directly
            by the physician or physician group for an amount beyond the risk
            threshold of 25% of potential payments for covered services
            (substantial financial risk), the Contractor must comply with all
            additional requirements listed in regulation, such as: conduct
            enrollee/disenrollee satisfaction surveys; disclose the requirements
            for the physician incentive plans to its beneficiaries upon request;
            and ensure that all physicians and physician groups at substantial
            financial risk have adequate stop-loss protection. Any of these
            additional requirements that are passed on to the subcontractors
            must be clearly stated in their Agreement.

                                   SECTION 22
                              (PROVIDER AGREEMENTS)
                                 October 1, 2004
                                      22-5

<PAGE>

23.   FRAUD AND ABUSE PREVENTION PLAN

      A Fraud and Abuse Prevention Plan for the detection, investigation and
      prevention of fraudulent activities must be filed by the Contractor with
      the Commissioner of Health to the extent required by SDOH regulations. A
      copy of this plan must be submitted to the LDSS, upon request of the LDSS.

24.   AMERICANS WITH DISABILITIES ACT COMPLIANCE PLAN

      Contractor must comply with Title II of the Americans with Disabilities
      Act (ADA) and Section 504 of the Rehabilitation Act of 1973 for program
      accessibility, and must develop an ADA Compliance Plan consistent with
      the SDOH Guidelines for Medicaid MCO Compliance with the ADA which are set
      forth in Appendix J, which is hereby made a part of this Agreement as if
      set forth fully herein. Said plan must be approved by the SDOH and/or the
      LDSS, and filed with the Contractor, SDOH and the LDSS.

25.   FAIR HEARINGS

      25.1  Enrollee Access To Fair Hearing Process

            Enrollees may access the fair hearing process in accordance with
            applicable federal and state laws and regulations. Contractors must
            abide by and participate in New York State's Fair Hearing Process
            and comply with determinations made by a fair hearing officer.

      25.2  Enrollee Rights to a Fair Hearing

            Enrollees may request a fair hearing regarding adverse LDSS
            determinations concerning enrollment, disenrollment and eligibility,
            and regarding the denial, termination, suspension or reduction of a
            clinical treatment or other Benefit Package services by the
            Contractor. For issues related to disputed services, Enrollees must
            have received an adverse determination from the Contractor or its
            approved utilization review agent either overriding a recommendation
            to provide services by a Participating Provider or confirming the
            decision of a Participating Provider to deny those services. An
            Enrollee may also seek a fair hearing for a failure by the
            Contractor to act with reasonable promptness with respect to such
            services. Reasonable promptness shall mean compliance with the time
            frames established for review of grievances and utilization review
            in Sections 44 and 49 of the Public Health Law.

      25.3  Contractor Notice to Enrollees

            a)    Contractor must issue a written Notice of Adverse
                  Determination and Fair Hearing Rights to any Enrollee:

                  i)     When Contractor or its utilization review agent has
                         denied a request to approve a Benefit Package service
                         ordered by an MCO provider; or

                             SECTION 23 - SECTION 37
                                October 1, 2004
                                      - 1 -

<PAGE>

                  ii)    When an Enrollee is denied a requested service or
                         benefit by an MCO provider and has exhausted the
                         Contractor's approved internal complaint and appeal
                         procedures or utilization review processes; or

                  iii)   At least 10 days before the effective date of
                         Contractor's termination, suspension or reduction of a
                         benefit or treatment already in progress for that
                         Enrollee.

            b)    Contractor agrees to serve notice on affected Enrollees by
                  mail and must maintain documentation of such.

            c)    Contractor's Notice of Adverse Determination and Notice of a
                  Right to Request a Fair Hearing shall include the following:

                  i)     the description of the action Contractor intends to
                         take;

                  ii)    the reasons for the determination including the
                         clinical rationale, if any;

                  iii)   the process for filing a grievance/complaint with the
                         organization;

                  iv)    the timeframes within which a grievance/complaint must
                         be made;

                  v)     the right of an Enrollee to designate a representative
                         to file a grievance/complaint on behalf of the
                         Enrollee;

                  vi)    the notice of the right of the Enrollee to contact the
                         New York State Department of Health (800 206-8125) with
                         their complaint; and

                  vii)   the notice entitled "Managed Care Action Taken"
                         containing the Enrollee's fair hearing and aid
                         continuing rights.

            d)    The Contractor's Notice of Adverse Determination and Notice
                  of a Right to Request a Fair Hearing for Article 49
                  Utilization Review Determinations shall include the following:

                  (i)    a description of the action Contractor intends to take;

                  (ii)   the reasons for the determination including the
                         clinical rationale, if any;

                  (iii)  instructions on how to initiate standard and expedited
                         appeals pursuant to section 4904 of the Public Health
                         Law (PHL);

                  (iv)   instructions on how to initiate an external appeal
                         pursuant to section 4914 of the PHL;

                  (v)    notice of availability of the clinical review criteria
                         relied upon to make such determination;

                  (vi)   the additional, if any, necessary information to be
                         provided to, or obtained by, the UR agent in order to
                         render a decision on the appeal;

                  (vii)  notice of the right of the Enrollee to contact the New
                         York State Department of Health (800 206-8125) with
                         their complaint; and

                  (viii) the notice entitled "Managed Care Action Taken"
                         containing the Enrollee's fair hearing and aid
                         continuing rights.

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                                 October 1, 2004

                                      - 2 -

<PAGE>

      25.4  Aid Continuing

            Contractor shall be required to continue the provision of the
            Benefit Package services that are the subject of the fair hearing to
            an Enrollee (hereafter referred to as "aid continuing") if so
            ordered by the OAH under the following circumstances:

                  i)     Contractor has or is seeking to reduce, suspend or
                         terminate a treatment or Benefit Package service
                         currently being provided;

                  ii)    Enrollee has filed a timely request for a fair hearing
                         with OAH; and

                  iii)   There is a valid order for the treatment or service
                         from a participating provider. Contractor shall provide
                         aid continuing until the matter has been resolved to
                         the Enrollee's satisfaction or until the administrative
                         process is completed and there is a determination from
                         OAH that Enrollee is not entitled to receive the
                         service, the Enrollee withdraws the request for aid
                         continuing and/or the fair hearing in writing, or the
                         treatment or service originally ordered by the provider
                         has been completed, whichever occurs first.

                  iv)    If the services and/or benefits in dispute have been
                         terminated, suspended or reduced and the Enrollee
                         timely requests a fair hearing, Contractor shall, at
                         the direction of either SDOH or LDSS, restore the
                         disputed services and/or benefits consistent with the
                         provisions of Section 25.4(iii) of this Agreement.

      25.5  Responsibilities of SDOH

            SDOH will make every reasonable effort to ensure that the Contractor
            receives timely notice in writing by fax, or e-mail, of all
            requests, schedules and directives regarding fair hearings.

      25.6  Contractor's Obligations

            a)    Contractor shall appear at all scheduled fair hearings
                  concerning its clinical determinations and/or Contractor-
                  initiated disenrollments to present evidence as justification
                  for its determination or submit written evidence as
                  justification for its determination regarding the disputed
                  benefits and/or services. If Contractor will not be making a
                  personal appearance at the fair hearing, the written material
                  must be submitted to OAH and Enrollee or Enrollee's
                  representative at least three (3) business days prior to the
                  scheduled hearing. If the hearing is scheduled fewer than
                  three (3) business days after the request, Contractor must
                  deliver the evidence to the hearing site no later than one
                  (1) business day prior to the hearing, otherwise Contractor
                  must appear in person. Notwithstanding the above provisions,
                  Contractor may be required to make a personal appearance at
                  the discretion of the hearing officer and/or SDOH.

            b)    Despite an Enrollee's request for a State fair hearing in any
                  given dispute, Contractor is required to maintain and operate
                  in good faith its own internal

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                                      - 3 -

<PAGE>
                  complaint and appeal process as required under state and
                  federal laws and by Section 14 and Appendix F of this
                  Agreement. Enrollees may seek redress of adverse
                  determinations simultaneously through Contractor's internal
                  process and the State fair hearing process. If Contractor has
                  reversed its initial determination and provided the service to
                  the Enrollee, Contractor may request a waiver from appearing
                  at the hearing and, in submitted papers, explain that it has
                  withdrawn its initial determination and is providing the
                  service or treatment formerly in dispute.

            c)    Contractor shall comply with all determinations rendered by
                  OAH at fair hearings. Contractor shall cooperate with SDOH
                  efforts to ensure that Contractor is in compliance with fair
                  hearing determinations. Failure by Contractor to maintain such
                  compliance shall constitute breach of this Agreement. Nothing
                  in this Section shall limit the remedies available to SDOH,
                  LDSS or the federal government relating to any non-compliance
                  by Contractor with a fair hearing determination or
                  Contractor's refusal to provide disputed services.

            d)    If SDOH investigates a complaint that has as its basis the
                  same dispute that is the subject of a pending fair hearing
                  and, as a result of its investigation, concludes that the
                  disputed services and/or benefits should be provided to the
                  Enrollee, Contractor shall comply with SDOH's directive to
                  provide those services and/or benefits and provide notice to
                  OAH and Enrollee as required by Section 25.6(b) of this
                  Agreement.

            e)    If SDOH, through its complaint investigation process, or OAH,
                  by a determination after a fair hearing, directs Contractor to
                  provide a service that was initially denied by Contractor,
                  Contractor may either directly provide the service, arrange
                  for the provision of that service or pay for the provision of
                  that service by a Non-Participating Provider.

            f)    Contractor agrees to abide by changes made to this Section of
                  the Agreement with respect to the fair hearing, grievance and
                  complaint processes by SDOH in order to comply with any
                  amendments to applicable state or federal statutes or
                  regulations. Such changes shall become effective without need
                  for any further action by the parties to this Agreement.

            g)    Contractor agrees to identify a contact person within its
                  organization who will serve as a liaison to SDOH for the
                  purpose of receiving fair hearing requests, scheduled fair
                  hearing dates and adjourned fair hearing dates and compliance
                  with State directives. Such individual shall be accessible to
                  the State by e-mail; shall monitor e-mail for correspondence
                  from the State at least once every business day; and shall
                  agree, on behalf of Contractor, to accept notices to
                  Contractor transmitted via e-mail as legally valid.

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                                 October 1, 2004

                                      - 4 -

<PAGE>
            h)    The information describing fair hearing rights, aid
                  continuing, complaint procedures and utilization review
                  appeals shall be included in all Medicaid managed care member
                  handbooks and shall comply with SDOH's member handbook
                  guidelines.

            i)    Contractor shall bear the burden of proof at hearings
                  regarding the reduction, suspension or termination of ongoing
                  services. In the event that Contractor's initial adverse
                  determination is upheld as a result of a fair hearing, any aid
                  continuing provided pursuant to that hearing request, may be
                  recouped by Contractor.

26.   EXTERNAL APPEAL

      26.1  Basis for External Appeal

            Managed care Enrollees are eligible to request an external appeal
            when one or more covered health care services have been denied by
            the Contractor on the basis that the service(s) is not medically
            necessary or is experimental or investigational.

      26.2  Eligibility for External Appeal

            An Enrollee is eligible for an external appeal when the Enrollee has
            exhausted the Contractor's internal utilization review procedure or
            both the Enrollee and the Contractor have agreed to waive internal
            appeal procedures in accordance with New York State P.H.L. Section
            4914(2)2(a). A provider is also eligible for an external appeal of
            retrospective denials.

      26.3  External Appeal Determination

            The external appeal determination is binding on the Contractor,
            however, a fair hearing determination superceded an external appeal
            determination for Medicaid Enrollees.

      26.4  Compliance with External Appeal Laws and Regulations

            MCOs must comply with the provisions of New York State P.H.L.
            Sections 4910-4914 and Title 10 of NYCRR Subpart 98-2 regarding the
            external appeal program.

27.   INTERMEDIATE SANCTIONS

      Contractor is subject to the imposition of sanctions as authorized by
      State law including the SDOH's right to impose sanctions for unacceptable
      practices as set forth in Title 18 of the Official Compilation of Codes,
      Rules and Regulations of the State of New York (NYCRR) Part 515 and civil
      and monetary penalties pursuant to 18 NYCRR Part 516 and such other
      sanctions and penalties as are authorized by local laws and ordinances and

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                                 October 1,2004
                                      - 5 -

<PAGE>

      resultant administrative codes, rules and regulations related to the
      Medical Assistance Program or to the delivery of the contracted for
      services.

28.   ENVIRONMENTAL COMPLIANCE

      The Contractor shall comply with all applicable standards, orders, or
      requirements issued under Section 306 of the Clean Air Act 42 U.S.C.
      Section 1857(h), Section 508 of the Clean Water Act (33 U.S.C. Section
      1368), Executive Order 11738, and the Environmental Protection Agency
      ("EFA") regulations (40 CFR, Part 15) that prohibit the use of the
      facilities included on the EPA List of Violating Facilities. The
      Contractor shall report violations to SDOH and to the Assistant
      Administrator for Enforcement of the EPA.

29.   ENERGY CONSERVATION

      The Contractor shall comply with any applicable mandatory standards and
      policies relating to energy efficiency that are contained in the State
      Energy Conservation regulation issued in compliance with the Energy
      Policy and Conservation Act of 1975 (Pub. L. 94-165) and any amendment to
      the Act.

30.   INDEPENDENT CAPACITY OF CONTRACTOR

      The parties agree that the Contractor is an independent Contractor, and
      that the Contractor, its agents, officers, and employees act in an
      independent capacity and not as officers or employees of LDSS, DHHS or the
      SDOH.

31.   NO THIRD PARTY BENEFICIARIES

      Only the parties to this Agreement and their successors in interest and
      assigns have any rights or remedies under or by reason of this Agreement.

32.   INDEMNIFICATION

      32.1  Indemnification by Contractor

            The Contractor shall indemnify, defend, and hold harmless the LDSS,
            its officers, agents, and employees and the Enrollees and their
            eligible dependents from:

            a)    any and all claims and losses accruing or resulting to any and
                  all Contractors, subcontractors, materialmen, laborers, and
                  any other person, firm, or corporation furnishing or
                  supplying work, services, materials, or supplies in connection
                  with the performance of this Agreement;

            b)    any and all claims and losses accruing or resulting to any
                  person, firm, or corporation that may be injured or damaged by
                  the Contractor, its officers,

                             SECTION 23 - SECTION 37
                                October 1, 2004
                                      - 6 -
<PAGE>
                  agents, employees, or subcontractors, including Participating
                  Providers, in connection with the performance of this
                  Agreement;

            c)    any liability, including costs and expenses, for violation of
                  proprietary rights, copyrights, or rights of privacy, arising
                  out of the publication, translation, reproduction, delivery,
                  performance, use, or disposition of any data furnished under
                  this Agreement, or based on any libelous or otherwise unlawful
                  matter contained in such data.

                  i)    The LDSS will provide the Contractor with prompt written
                        notice of any claim made against the LDSS, and the
                        Contractor, at its sole option, shall defend or settle
                        said claim. The LDSS shall cooperate with the Contractor
                        to the extent necessary for the Contractor to discharge
                        its obligation under Section 32.1.

                  ii)   The Contractor shall have no obligation under this
                        section with respect to any claim or cause of action for
                        damages to persons or property solely caused by the
                        negligence of LDSS, its employees, or agents.

      32.2  Indemnification by LDSS

            The LDSS shall indemnify and hold harmless the Contractor and its
            officers, agents, and employees from any and all claims for damages
            resulting from actions by the LDSS or their Contractors in
            connection with their performance under this Agreement, except for
            such damages, costs, and expenses resulting from the negligence or
            culpable act of the Contractor, its officers, agents, employees, or
            subcontractors, including Participating Providers.

33.   PROHIBITION ON USE OF FEDERAL FUNDS FOR LOBBYING

      33.1  Prohibition of Use of Federal Funds for Lobbying

            The Contractor agrees, pursuant to 31 U.S.C. Section 1352 and 45 CFR
            Part 93, that no Federally appropriated funds have been paid or will
            be paid to any person by or on behalf of the Contractor for the
            purpose of influencing or attempting to influence an officer or
            employee of any agency, a Member of Congress, an officer or employee
            of Congress, or an employee of a Member of Congress in connection
            with the award of any Federal contract, the making of any federal
            grant, the making of any Federal loan, the entering into of any
            cooperative agreement, or the extension, continuation, renewal,
            amendment, or modification of any Federal contract, grant, loan, or
            cooperative agreement. The Contractor agrees to complete and submit
            the "Certification Regarding Lobbying", Appendix B attached hereto
            and incorporated herein, if this Agreement exceeds $100,000.

                             SECTION 23 - SECTION 37
                                  October 1, 2004
                                      - 7 -

<PAGE>

      33.2  Disclosure Form to Report Lobbying

            If any funds other than Federally appropriated funds have been paid
            or will be paid to any person for the purpose of influencing or
            attempting to influence an officer or employee of any agency, a
            Member of Congress, an officer or employee of Congress, or an
            employee of a Member of Congress in connection with the award of any
            Federal contract, the making of any Federal grant, the making of any
            Federal loan, the entering into of any cooperative agreement, or the
            extension, continuation, renewal, amendment, or modification of any
            Federal contract, grant, loan, or cooperative agreement, and the
            Agreement exceeds $100,000, the Contractor shall complete and submit
            Standard Form-LLL "Disclosure Form to Report Lobbying," in
            accordance with its instructions.

      33.3  Requirements of Subcontractors

            The Contractor shall include the provisions of this section in its
            subcontracts, including its Provider Agreements. For all
            subcontracts, including Provider Agreements, that exceed $100,000,
            the Contractor shall require the subcontractor, including any
            Participating Provider to certify and disclose accordingly to the
            Contractor.

34.   NON-DISCRIMINATION

      34.1  Equal Access to Benefit Package

            Except as otherwise provided in applicable sections of this
            Agreement the Contractor shall provide the Benefit Package to all
            Enrollees in the same manner, in accordance with the same standards,
            and with the same priority as Enrollees of the Contractor under any
            other contracts.

      34.2  Non-Discrimination

            The Contractor shall not discriminate against Eligible Persons or
            Enrollees on the basis of age, sex, race, creed, physical or mental
            handicap/developmental disability, national origin, sexual
            orientation, type of illness or condition, need for health services,
            or Capitation Rate that the Contractor will receive for such
            Eligible Persons or Enrollees.

      34.3  Equal Employment Opportunity

            Contractor must comply with Executive Order 11246, entitled "Equal
            Employment Opportunity", as amended by Executive Order 11375, and as
            supplemented in Department of Labor regulations.

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                                October 1, 2004
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<PAGE>

      34.4  Native Americans Access to Services From Tribal or Urban Indian
            Health Facility

            The Contractor shall not prohibit, restrict or discourage enrolled
            Native Americans from receiving care from or accessing Medicaid
            reimbursed health services from or through a tribal health or urban
            Indian health facility or center.

35.   COMPLIANCE WITH APPLICABLE LAWS

      35.1  Contractor and LDSS Compliance With Applicable Laws

            Notwithstanding any inconsistent provisions in this Agreement, the
            Contractor and LDSS shall comply with all applicable requirements of
            the State Public Health Law; the State Social Services Law; Title
            XIX of the Social Security Act; Title VI of the Civil Rights Act of
            1964 and 45 C.F.R. Part 80, as amended; Section 504 of the
            Rehabilitation Act of 1973 and 45 C.F.R. Part 84, as amended; Age
            Discrimination Act of 975 and 45 C.F.R. Part 91, as amended; the
            Americans with Disabilities Act; Title XIII of the Federal Public
            Health Services Act, 42 U.S.C. Section 300e et seq., regulations
            promulgated there under; the Health Insurance Portability and
            Accountability Act of 1996 (P.L. 104-191) and related regulations;
            and all other applicable legal and regulatory requirements in effect
            at the time that this Agreement is signed and as adopted or amended
            during the term of this Agreement.

      35.2  Nullification of Illegal, Unenforceable, Ineffective or Void
            Contract Provisions

            Should any provision of this Agreement be declared or found to be
            illegal or unenforceable, ineffective or void, then each party shall
            be relieved of any obligation arising from such provision; the
            balance of this Agreement, if capable of performance, shall remain
            in full force and effect.

      35.3  Certificate of Authority Requirements

            The Contractor must satisfy conditions for issuance of a certificate
            of authority, including proof of financial solvency, as specified in
            10 NYCRR, Section 98.6.

      35.4  Notification of Changes in Certificate of Incorporation

            The Contractor shall notify LDSS of any amendment to its Certificate
            of Incorporation in the same manner as and simultaneously with the
            notice given to SDOH pursuant to 10 NYCRR Section 98.4(a).

      35.5  Contractor's Financial Solvency Requirements

            The Contractor, for the duration of this Agreement, shall remain in
            compliance with all applicable state requirements for financial
            solvency for MCOs participating in the Medicaid Program. The
            Contractor shall continue to be

                            SECTION 23 - SECTION 37
                                October 1, 2004
                                     - 9 -

<PAGE>
            financially responsible as defined in PHL Section 4403(1)(c) and
            shall comply with the contingent reserve fund and escrow deposit
            requirements of 10 NYCRR Sections 98.11(d) and 98.11(e),
            respectively, and must meet minimum net worth requirements
            established by SDOH and the State Insurance Department. The
            Contractor shall make provision, satisfactory to SDOH, for
            protections for SDOH, LDSS and the Enrollees in the event of HMO or
            subcontractor insolvency, including but not limited to, hold
            harmless and continuation of treatment provisions in all provider
            agreements which protect SDOH, LDSS and Enrollees from costs of
            treatment and assures continued access to care for Enrollees.

      35.6  Compliance With Care for Maternity Patients

            Contractor must comply with Section 2803-n of the Public Health Law
            and Sections. 3216 (i) (10) (a) of the State Insurance I aw related
            to hospital care for maternity patients.

      35.7  Informed Consent Procedures for Hysterectomy and Sterilization

            The Contractor is required and shall require Participating Providers
            to comply with the informed consent procedures for Hysterectomy and
            Sterilization specified in 42 CFR, Part 441, sub-part F, and 18
            NYCRR Section 505.13.

      35.8  Non-Liability of Enrollees for Contractor's Debts

            Contractor agrees that in no event shall the Enrollee become liable
            for the Contractor's debts as set forth in SSA Sections. 1932(b)(6).

      35.9  LDSS Compliance With Conflict of Interest Laws

            LDSS and its employees shall comply with General Municipal Law
            Article 18 and all other appropriate provisions of New York State
            law, local laws and ordinances and all resultant codes, rules and
            regulations pertaining to conflicts of interest.

      35.10 Compliance With PHL Regarding External Appeals

            Contractor must comply with Article 49 Title II of the Public Health
            Law regarding external appeal of adverse determinations.

36.   NEW YORK STATE STANDARD CONTRACT CLAUSES

      The parties agree to be bound by the standard clauses for all New York
      State contracts and standard clauses, if any, for local government
      contracts contained in Appendix A, attached to and incorporated as if set
      forth fully herein, and any amendment thereto.

                             SECTION 23 - SECTION 37
                                 October 1, 2004
                                     - 10 -

<PAGE>

37.   INSURANCE REQUIREMENTS

      MODEL CONTRACT NOTE: The LDSS may propose insurance requirements based on
      the contract practices of its County. Such requirements must be reasonable
      and consistent with the attainment of managed care program objectives.

      [ ]   The LDSS has insurance requirements (attached) as Section 37 of
            this Agreement.

      [X]   The LDSS does not have insurance requirements.

                             SECTION 23 - SECTION 37
                                 October 1, 2004
                                     - 11 -

<PAGE>

      [MODEL CONTRACT NOTE: FORMAT OF SIGNATURE PAGE(S) MAY BE ESTABLISHED BY
      THE LDSS, OR THIS PAGE MAY BE USED. THE TERM OF AGREEMENT MUST BE
      SPECIFIED ON THE SIGNATURE PAGE.

      This Agreement is effective October 1, 2004 and shall remain in effect
      until September 30, 2005 or until the execution of an extension, renewal
      or successor agreement as provided for in the Agreement.

      In Witness Whereof, the parties have duly executed this Agreement on the
      dates appearing below their respective signatures.

By: /s/ ILLEGIBLE                            By: /s/ ILLEGIBLE
    ----------------------------------           -------------------------------
             Contractor                           County Department of Social
                                                  Services (or New York City
                                                  Department of Health)

Date 9/24/04                                 Date 9/24/04

                                 SIGNATURE PAGE
                                 October 1, 2004

<PAGE>

                                   APPENDIX A

                        NEW YORK STATE STANDARD CLAUSES
                           AND LOCAL STANDARD CLAUSES

                                   APPENDIX A
                                 October 1, 2004

<PAGE>

STANDARD CLAUSES FOR NYS CONTRACTS                                    APPENDIX A

                       STANDARD CLAUSES FOR NYS CONTRACTS

      The parties to the attached contract, license, lease, amendment or other
agreement of any kind (hereinafter, "the contract" or "this contract") agree to
be bound by the following clauses which are hereby made a part of the contract
(the word "Contractor" herein refers to any party other than the State, whether
a contractor, licenser, licensee, lessor, lessee or any other party):

1.    EXECUTORY CLAUSE. In accordance with Section 41 of the State Finance Law,
the State shall have no liability under this contract to the Contractor or to
anyone else beyond funds appropriated and available for this contract.

2.    NON-ASSIGNMENT CLAUSE. In accordance with Section 138 of the State
Finance Law, this contract may not be assigned by the Contractor or its right,
title or interest therein assigned, transferred, conveyed, sublet or otherwise
disposed of without the previous consent, in writing, of the State and any
attempts to assign the contract without the State's written consent are null and
void. The Contractor may, however, assign its right to receive payment without
the State's prior written consent unless this contract concerns Certificates of
Participation pursuant to Article 5-A of the State Finance Law.

3.    COMPTROLLER'S APPROVAL. In accordance with Section 12 of the State Finance
Law (or, if this contract is with the State University or City University of New
York, Section 355 or Section 6218 of the Education Law), if this contract
exceeds $15,000 (or the minimum thresholds agreed to by the Office of the State
Comptroller for certain S.U.N.Y. and C.U.N.Y. contracts), or if this is an
amendment for any amount to a contract which, as so amended, exceeds said
statutory amount, or if, by this contract, the State agrees to give something
other than money when the value or reasonably estimated value of such
consideration exceeds $10,000, it shall not be valid, effective or binding upon
the State until it has been approved by the State Comptroller and filed in his
office. Comptroller's approval of contracts let by the Office of General
Services is required when such contracts exceed $30,000 (State Finance Law
Section 163.6.a).

4.    WORKERS' COMPENSATION BENEFITS. In accordance with Section 142 of the
State Finance Law, this contract shall be void and of no force and effect unless
the Contractor shall provide and maintain coverage during the life of this
contract for the benefit of such employees as are required to be covered by the
provisions of the Workers' Compensation Law.

5.    NON-DISCRIMINATION REQUIREMENTS. To the extent required by Article 15 of
the Executive Law (also known as the Human Rights Law) and all other State and
Federal statutory and constitutional non-discrimination provisions, the
Contractor will not discriminate against any employee or applicant for
employment because of race, creed, color, sex, national origin, sexual
orientation, age, disability, genetic predisposition or carrier status, or
marital status. Furthermore, in accordance with Section 220-e of the Labor Law,
if this is a contract for the construction, alteration or repair of any public
building or public work or for the manufacture, sale or distribution of
materials, equipment or supplies, and to the extent that this contract shall be
performed within the State of New York, Contractor agrees that neither it nor
its subcontractors shall, by reason of race, creed, color, disability, sex, of
national origin: (a) discriminate in hiring against any New York State citizen
who is qualified and available to perform the work; or (b) discriminate against
or intimidate any employee hired for the performance of work under this
contract. If this is a building service contract as defined in Section 230 of
the Labor Law, then, in accordance with Section 239 thereof, Contractor agrees
that neither it nor its subcontractors shall by reason of race, creed, color,
national origin, age, sex or disability: (a) discriminate in hiring against any
New York State citizen who is qualified and available to perform the work; or
(b) discriminate against or intimidate any employee hired for the performance of
work under this contract. Contractor is subject to fines of $50.00 per person
per day for any violation of Section 220-e or Section 239 as well as possible
termination of this contract and forfeiture of all moneys due hereunder for a
second or subsequent violation.

6.    WAGE AND HOURS PROVISIONS. If this is a public work contract covered by
Article 8 of the Labor Law or a building service contract covered by Article 9
thereof, neither Contractor's employees nor the employees of its subcontractors
may be required or permitted to work more than the number of hours or days
stated in said statutes, except as otherwise provided in the Labor Law and as
set forth in prevailing wage and supplement schedules issued by the State Labor
Department. Furthermore, Contractor and its subcontractors must pay at least the
prevailing wage rate and pay or provide the prevailing supplements, including
the premium rates for overtime pay, as determined by the State Labor Department
in accordance with the Labor Law.

7.    NON-COLLUSIVE BIDDING CERTIFICATION. In accordance with Section 139-d of
the State Finance Law, if this contract was awarded based upon the submission of
bids, Contractor warrants, under penalty of perjury, that its bid was arrived at
independently and without collusion aimed at restricting competition. Contractor
further warrants that, at the time Contractor submitted its bid, an authorized
and responsible person executed and delivered to the State a non-collusive
bidding certification on Contractor's behalf.

8.    INTERNATIONAL BOYCOTT PROHIBITION. In accordance with Section 220-f of the
Labor Law and Section 139-h of the State Finance Law, if this contract exceeds
$5,000, the Contractor agrees, as a material condition of the contract, that
neither the Contractor nor any substantially owned or affiliated person, firm,
partnership or corporation has participated, is participating, or shall
participate in an international boycott in violation of the federal Export
Administration Act of 1979 (50 USC App. Sections 2401 et seq.) or regulations
thereunder. If such Contractor, or any of the aforesaid affiliates of
Contractor, is convicted or is otherwise found to have violated said laws or
regulations upon the final determination of the United States Commerce
Department or any other appropriate agency of the United States subsequent to
the contract's execution, such contract, amendment or modification thereto shall
be rendered forfeit and void. The Contractor shall so notify the State
Comptroller within five (5) business days of such conviction, determination or
disposition of appeal (2NYCRR 105.4).

9.    SET-OFF RIGHTS. The State shall have all of its common law, equitable and
statutory rights of set-off. These rights shall include, but not be limited to,
the State's option to withhold for the purposes of set-off any moneys due to the
Contractor under this contract up to any amounts due and owing to the State with
regard to this contract, any other contract with any State department or agency,
including any contract for a term commencing prior to the term of this contract,
plus any amounts due and owing to the State for any other reason including,
without limitation, tax delinquencies, fee delinquencies or monetary penalties
relative thereto. The State shall exercise its set-off rights in accordance with
normal State practices including, in cases of set-off pursuant to an audit, the
finalization of such audit by the State agency, its representatives, or the
State Comptroller.

10.   RECORDS. The Contractor shall establish and maintain complete and accurate
books, records, documents, accounts and other evidence directly pertinent to
performance under this contract (hereinafter, collectively, "the Records"). The
Records must be kept for the balance of the calendar year in which they were
made and for six (6) additional years thereafter. The State Comptroller, the
Attorney General and any other person or entity authorized to conduct an
examination, as well as the agency or agencies involved in this contract, shall
have access to the Records during normal business hours at an office of the
Contractor

Page 1                                                                 May, 2003

<PAGE>

STANDARD CLAUSES FOR NYS CONTRACTS                                    APPENDIX A

within the State of New York or, if no such office is available, at a mutually
agreeable and reasonable venue within the State, for the term specified above
for the purposes of inspection, auditing and copying. The State shall take
reasonable steps to protect from public disclosure any of the Records which are
exempt from disclosure under Section 87 of the Public Officers Law (the
"Statute") provided that: (i) the Contractor shall timely inform an appropriate
State official, in writing, that said records should not be disclosed; and (ii)
said records shall be sufficiently identified; and (iii) designation of said
records as exempt under the Statute is reasonable. Nothing contained herein
shall diminish, or in any way adversely affect, the State's right to discovery
in any pending or future litigation.

11.   IDENTIFYING INFORMATION AND PRIVACY NOTIFICATION. (a) FEDERAL EMPLOYER
IDENTIFICATION NUMBER and/or FEDERAL SOCIAL SECURITY NUMBER. All invoices or New
York State standard vouchers submitted for payment for the sale of goods or
services or the lease of real or personal property to a New York State agency
must include the payee's identification number, i.e., the seller's or lessor's
identification number. The number is either the payee's Federal employer
identification number or Federal social security number, or both such numbers
when the payee has both such numbers. Failure to include this number or numbers
may delay payment. Where the payee does not have such number or numbers, the
payee, on its invoice or New York State standard voucher, must give the reason
or reasons why the payee does not have such number or numbers.

(b) PRIVACY NOTIFICATION. (1) The authority to request the above personal
information from a seller of goods or services or a lessor of real or personal
property, and the authority to maintain such information, is found in Section 5
of the State Tax Law. Disclosure of this information by the seller or lessor to
the State is mandatory. The principal purpose for which the information is
collected is to enable the State to identify individuals, businesses and others
who have been delinquent in filing tax returns or may have understated their tax
liabilities and to generally identify persons affected by the taxes administered
by the Commissioner of Taxation and Finance. The information will be used for
tax administration purposes and for any other purpose authorized by law.

(2) The personal information is requested by the purchasing unit of the agency
contracting to purchase the goods or services or lease the real or personal
property covered by this contract or lease. The information is maintained in New
York State's Central Accounting System by the Director of Accounting Operations,
Office of the State Comptroller, AESOB, Albany, New York 12236.

12.   EQUAL EMPLOYMENT OPPORTUNITIES FOR MINORITIES AND WOMEN. In accordance
with Section 312 of the Executive Law, if this contract is: (i) a written
agreement or purchase order instrument, providing for a total expenditure in
excess of $25,000.00, whereby a contracting agency is committed to expend or
does expend funds in return for labor, services, supplies, equipment, materials
or any combination of the foregoing, to be performed for, or rendered or
furnished to the contracting agency; or (ii) a written agreement in excess of
$100,000.00 whereby a contracting agency is committed to expend or does expend
funds for the acquisition, construction, demolition, replacement, major repair
or renovation of real property and improvements thereon; or (iii) a written
agreement in excess of $100,000.00 whereby the owner of a State assisted housing
project is committed to expend or does expend funds for the acquisition,
construction, demolition, replacement, major repair or renovation of real
property and improvements thereon for such project, then:

(a) The Contractor will not discriminate against employees or applicants for
employment because of race, creed, color, national origin, sex, age, disability
or marital status, and will undertake or continue existing programs of
affirmative action to ensure that minority group members and women are afforded
equal employment opportunities without discrimination. Affirmative action shall
mean recruitment, employment, job assignment, promotion, upgradings, demotion,
transfer, layoff, or termination and rates of pay or other forms of
compensation;

(b) at the request of the contracting agency, the Contractor shall request each
employment agency, labor union, or authorized representative of workers with
which it has a collective bargaining or other agreement or understanding, to
furnish a written statement that such employment agency, labor union or
representative will not discriminate on the basis of race, creed, color,
national origin, sex, age, disability or marital status and that such union or
representative will affirmatively cooperate in the implementation of the
contractor's obligations herein; and

(c) the Contractor shall state, in all solicitations or advertisements for
employees, that, in the performance of the State contract, all qualified
applicants will be afforded equal employment opportunities without
discrimination because of race, creed, color, national origin, sex, age
disability or marital status.

Contractor will include the provisions of "a", "b", and "c" above, in every
subcontract over $25,000.00 for the construction, demolition, replacement, major
repair, renovation, planning or design of real property and improvements thereon
(the "Work") except where the Work is for the beneficial use of the Contractor.
Section 312 does no apply to: (i) work, goods or services unrelated to this
contract; or (ii) employment outside New York State; or (iii) banking services,
insurance policies or the sale of securities. The State shall consider
compliance by a contractor or subcontractor with the requirements of any federal
law concerning equal employment opportunity which effectuates the purpose of
this section. The contracting agency shall determine whether the imposition of
the requirements of the provisions hereof duplicate or conflict with any such
federal law and if such duplication or conflict exists, the contracting agency
shall waive the applicability of Section 312 to the extent of such duplication
or conflict. Contractor will comply with all duly promulgated and lawful rules
and regulations of the Governor's Office of Minority and Women's Business
Development pertaining hereto.

13.   CONFLICTING TERMS. In the event of a conflict between the terms of the
contract (including any and all attachments thereto and amendments thereof) and
the terms of this Appendix A, the terms of this Appendix A shall control.

14.   GOVERNING LAW. This contract shall be governed by the laws of the State of
New York except where the Federal supremacy clause requires otherwise.

15.   LATE PAYMENT. Timeliness of payment and any interest to be paid to
Contractor for late payment shall be governed by Article 11-A of the State
Finance Law to the extent required by law.

16.   NO ARBITRATION. Disputes involving this contract, including the breach or
alleged breach thereof, may not be submitted to binding arbitration (except
where statutorily authorized), but must, instead, be heard in a court of
competent jurisdiction of the State of New York.

17.   SERVICE OF PROCESS. In addition to the methods of service allowed by the
State Civil Practice Law & Rules ("CPLR"), Contractor hereby consents to service
of process upon it by registered or certified mail, return receipt requested.
Service hereunder shall be complete upon Contractor's actual receipt of process
or upon the State's receipt of the return thereof by the United States Postal
Service as refused or undeliverable. Contractor must promptly notify the State,
in writing, of each and every change of address to which service of process can
be made. Service by the State to the last known address shall be sufficient.
Contractor will have thirty (30) calendar days after service hereunder is
complete in which to respond.

Page 2                                                                 May, 2003

<PAGE>

STANDARD CLAUSES FOR NYS CONTRACTS                                    APPENDIX A

18.   PROHIBITION ON PURCHASE OF TROPICAL HARDWOODS. The Contractor certifies
and warrants that all wood products to be used under this contract award will be
in accordance with, but not limited to, the specifications and provisions of
State Finance Law Section 165. (Use of Tropical Hardwoods) which prohibits
purchase and use of tropical hardwoods, unless specifically exempted, by the
State or any governmental agency or political subdivision or public benefit
corporation. Qualification for an exemption under this law will be the
responsibility of the contractor to establish to meet with the approval of the
State.

In addition, when any portion of this contract involving the use of woods,
whether supply or installation, is to be performed by any subcontractor, the
prime Contractor will indicate and certify in the submitted bid proposal that
the subcontractor has been informed and is in compliance with specifications and
provisions regarding use of tropical hardwoods as detailed in Section 165 State
Finance Law. Any such use must meet with the approval of the State; otherwise,
the bid may not be considered responsive. Under bidder certifications, proof of
qualification for exemption will be the responsibility of the Contractor to meet
with the approval of the State.

19.   MACBRIDE FAIR EMPLOYMENT PRINCIPLES. In accordance with the MacBride Fair
Employment Principles (Chapter 807 of the Laws of 1992), the Contractor hereby
stipulates that the Contractor either (a) has no business operations in Northern
Ireland, or (b) shall take lawful steps in good faith to conduct any business
operations in Northern Ireland in accordance with the MacBride Fair Employment
Principles (as described in Section 165 of the New York State Finance Law), and
shall permit independent monitoring of compliance with such principles.

20.   OMNIBUS PROCUREMENT ACT OF 1992. It is the policy of New York State to
maximize opportunities for the participation of New York State business
enterprises, including minority and women-owned business enterprises as
bidders, subcontractors and suppliers on its procurement contracts.

Information on the availability of New York State subcontractors and suppliers
is available from:

            NYS Department of Economic Development
            Division for Small Business
            30 South Pearl St - 7th Floor
            Albany, New York 12245
            Telephone: 518-292-5220

A directory of certified minority and women-owned business enterprises is
available from:

            NYS Department of Economic Development
            Division of Minority and Women's Business Development
            30 South Pearl St - 2nd Floor
            Albany, New York 12245
            http://www.empire.state.ny.us

The Omnibus Procurement Act of 1992 requires that by signing this bid proposal
or contract, as applicable, Contractors certify that whenever the total bid
amount is greater than $1 million:

(a) The Contractor has made reasonable efforts to encourage the participation of
New York State Business Enterprises as suppliers and subcontractors, including
certified minority and women-owned business enterprises, on this project, and
has retained the documentation of these efforts to be provided upon request to
the State;

(b) The Contractor has complied with the Federal Equal Opportunity Act of 1972
(P.L. 92-261), as amended;

(c)The Contractor agrees to make reasonable efforts to provide notification to
New York State residents of employment opportunities on this project through
listing any such positions with the Job Service Division of the New York State
Department of Labor, or providing such notification in such manner as is
consistent with existing collective bargaining contracts or agreements. The
Contractor agrees to document these efforts and to provide said documentation to
the State upon request; and

(d) The Contractor acknowledges notice that the State may seek to obtain offset
credits from foreign countries as a result of this contract and agrees to
cooperate with the State in these efforts.

21.   RECIPROCITY AND SANCTIONS PROVISIONS. Bidders are hereby notified that if
their principal place of business is located in a country, nation, province,
state or political subdivision that penalizes New York State vendors, and if the
goods or services they offer will be substantially produced or performed outside
New York State, the Omnibus Procurement Act 1994 and 2000 amendments (Chapter
684 and Chapter 383, respectively) require that they be denied contracts which
they would otherwise obtain. NOTE: As of May 15, 2002, the list of
discriminatory jurisdictions subject to this provision includes the states of
South Carolina, Alaska, West Virginia, Wyoming, Louisiana and Hawaii. Contact
NYS Department of Economic Development for a current list of jurisdictions
subject to this provision.

22.   PURCHASES OF APPAREL. In accordance with State Finance Law 162 (4-a), the
State shall not purchase any apparel from any vendor unable or unwilling to
certify that: (i) such apparel was manufactured in compliance with all
applicable labor and occupational safety laws, including, but not limited to,
child labor laws, wage and hours laws and workplace safety laws, and (ii) vendor
will supply, with its bid (or, if not a bid situation, prior to or at the time
of signing a contract with the State), if known, the names and addresses of each
subcontractor and a list of all manufacturing plants to be utilized by the
bidder.

Page 3                                                                 May, 2003

<PAGE>

                                   APPENDIX B

                        CERTIFICATION REGARDING LOBBYING

                                   APPENDIX B
                                October 1, 2004
                                       B-l

<PAGE>

                                   APPENDIX B
                        CERTIFICATION REGARDING LOBBYING

      The undersigned certifies, to the best of his or her knowledge, that:

      1.    No Federal appropriated funds have been paid or will be paid to any
            person by or on behalf of the Contractor for the purpose of
            influencing or attempting to influence an officer or employee of any
            agency, a Member of Congress, an officer or employee of a Member of
            Congress in connection with the award of any Federal loan, the
            entering into of any cooperative agreement, or the extension,
            continuation, renewal, amendment, or modification of any Federal
            contract, grant, loan, or cooperative agreement.

      2.    If any funds other than Federal appropriated funds have been paid or
            will be paid to any person for the purpose of influencing or
            attempting to influence an officer or employee of any agency, a
            Member of Congress in connection with the award of any Federal
            contract, the making of any Federal grant, the making of any
            Federal loan, the entering into of any cooperative agreement, or the
            extension, continuation, renewal, amendment, or modification of any
            Federal contract, grant, loan, or cooperative agreement, and the
            Agreement exceeds $100,000, the Contractor shall complete and
            submit Standard Form - LLL "Disclosure Form to Report Lobbying", in
            accordance with its instructions.

      3.    The Contractor shall include the provisions of this section in all
            provider Agreements under this Agreement and require all
            Participating providers whose Provider Agreements exceed $100,000
            to certify and disclose accordingly to the Contractor.

      This certification is a material representation of fact upon which
reliance was place when this transaction was made or entered into. Submission of
this certification is a prerequisite for making or entering into this
transaction pursuant to U.S.C. Section 1352. The failure to file the required
certification shall subject the violator to a civil penalty of not less than
$10,000 and not more than $100,000 for each such failure.

DATE: 9/24/01

SIGNATURE: /s/ [Illegible]
           ----------------------------------

TITLE: President and CEO

ORGANIZATION: WellCare of New York, Inc,

                                   APPENDIX B
                                 October 1, 2004
                                      B-2

<PAGE>

                                   APPENDIX C

                       NEW YORK STATE DEPARTMENT OF HEALTH
                         GUIDELINES FOR THE PROVISION OF
                FAMILY PLANNING AND REPRODUCTIVE HEALTH SERVICES

                                   APPENDIX C
                                October 1, 2004
                                       C-1

<PAGE>

                                       C.1

                         GUIDELINES FOR THE PROVISION OF
                FAMILY PLANNING AND REPRODUCTIVE HEALTH SERVICES

Enrollees may obtain family planning and or reproductive health services and HIV
blood testing and pre- and post-test counseling when performed as part of a
family planning encounter from either the Contractor or from any appropriate
MMIS-enrolled health care provider of the Enrollee's choice. Pharmacy
prescriptions, Medical Supplies, and over the counter drugs are to be billed
fee-for-service by all providers.

Family planning services means the offering, arranging and furnishing of those
health services which enable individuals, including minors who may be sexually
active, to prevent or reduce the incidence of unwanted pregnancies.

Family planning and reproductive health services include: the following
medically-necessary services, related drugs and supplies which are furnished or
administered under the supervision of a physician or certified nurse
practitioner during the course of a family planning visit for the purpose of:

-     contraception, including insertion/removal of an intrauterine device
      (IUD), insertion/removal of Norplant, and injection procedures involving
      Pharmaceuticals such as Depo-Provera;

-     sterilization;

-     screening, related diagnosis, and referral to participating provider for
      pregnancy;

-     medically-necessary induced abortions and for New York City recipients,
      elective induced abortions.

Such services include those education and counseling services to render the
services effective. Medically-necessary induced abortions are procedures, either
medical or surgical, which result in the termination of pregnancy. The
determination of medical necessity shall include positive evidence of pregnancy,
with an estimate of its duration.

When clinically indicated, the following services may be provided as a part of a
family planning and reproductive health visit:

-     screening, related diagnosis, ambulatory treatment and referral as needed
      for dysmenorrhea, cervical cancer, or other pelvic abnormality/pathology.

-     screening, related diagnosis and referral for anemia, cervical cancer,
      glycosuria, proteinuria, hypertension and breast disease.

-     screening and treatment for sexually transmissible disease.

                                   APPENDIX C
                                 October 1, 2004
                                      C-2

<PAGE>

Providers of family planning and reproductive health care shall comply with all
of the requirements set forth in Sections 17 and 18 of the New York State Public
Health Law, and 10 NYCRR Section 751.9 and Part 753 relating to informed consent
and confidentiality.

The above family planning and reproductive health services are the only services
which are covered under the free access policy. Routine obstetric and/or
gynecologic care, including hysterectomies, pre-natal, delivery and post-partum
care are not covered under the free access policy, and are the responsibility of
the Contractor if they are covered contract services.

                                   APPENDIX C
                                 October 1, 2004
                                       C-3

<PAGE>

                                       C.2

   GUIDELINES FOR PLANS THAT INCLUDE FAMILY PLANNING AND REPRODUCTIVE HEALTH
                        SERVICES IN THEIR BENEFIT PACKAGE

If the Contractor includes family planning and reproductive health services in
its benefit package, the Contractor must notify all Enrollees of reproductive
age (including minors who may be sexually active) at the time of enrollment
about their right to obtain family planning and reproductive health services and
supplies from any network or non-network provider without referral or approval.
The notification must contain the following:

1)    notification of the Medicaid Enrollee's right to obtain the full range of
      family planning and reproductive health services (including HIV
      counseling and testing when performed as part of a family planning
      encounter) from ether a Contractor's participating provider or any
      qualified non-network provider who accepts Medicaid who undertakes to
      provide such services to them, without referral, approval or notification;

2)    a current list of qualified network family planning providers, within the
      geographic area, including addresses and telephone numbers, who provide
      the full range of family planning and reproductive health services.
      Contractor may also choose to provide a list of qualified non-network
      Medicaid providers who provide the full range of family planning and
      reproductive health services;

3)    information that the cost of the Enrollee's care will be fully covered by
      Medicaid, when services are obtained in accordance with #1 above,
      regardless of where the Enrollee obtains services.

The Contractor must notify its participating providers that all claims for
family planning services must be billed to the Contractor and not the Medicaid
fee-for-service program.

                                   APPENDIX C
                                 October 1 2004
                                      C-4

<PAGE>

                                       C.3

           GUIDELINES FOR POLICY AND PROCEDURES FOR PLANS THAT DO NOT
              INCLUDE FAMILY PLANNING SERVICES IN THEIR CAPITATION

      Any Contractor who does not include family planning services in its
Benefit Package must notify all Enrollees and prospective Enrollees that these
services are not covered through the plan and submit a statement of the policy
and procedure they will use to inform Enrollees, prospective Enrollees, and
network providers using the following guidelines. The statement must be sent to
Director, Office of Managed Care, NYS Department of Health, Corning Tower, Room
2001, Albany, NY 12237 before signing the contract.

      The policy and procedure statement regarding family planning services must
contain the following:

1)    A statement that the Contractor will inform prospective Enrollees, new
      Enrollees and current Enrollees that:

      a.    Certain family planning and reproductive health services (such as
            abortion, sterilization and birth control) are not covered by the
            Contractor.

      b.    Such services may be obtained through fee-for-service Medicaid from
            any provider who accepts Medicaid.

      c.    No referral is needed for such services, and that there will be no
            cost to the Enrollee for such services.

2)    A statement that this information will be provided in the following
      manner:

      a.    Through the Contractor's written marketing materials, including the
            member handbook.

      b.    Orally at the time of enrollment and any time an inquiry is made
            regarding family planning and reproductive health services.

      c.    Included on any web site of the Contractor which includes
            information concerning its Medicaid managed care program. Such
            information shall be prominently displayed and easily navigated.

3)    The procedure for informing the Contractor's primary care providers,
      obstetricians, and gynecologists that the Contractor has elected not to
      cover certain reproductive and family planning services, but that such
      Participating Providers may provide, make referrals, or arrange for these
      services in accordance with MA fee-for-service billing policies.

                                   APPENDIX C
                                 October 1, 2004
                                      C-5

<PAGE>

4)    Mechanisms to inform the Contractor's providers who also participate in
      the fee-for-service Medicaid program that, if they render non-covered
      reproductive health and family planning services, they do so as a fee
      for-service Medicaid practitioner, independent of the Contractor.

5)    The member handbook and marketing materials indicating that the Contractor
      has elected not to cover certain reproductive health and family planning
      services, and explaining the right of all Enrollees to secure such
      services through fee-for-service Medicaid from any Medicaid
      provider/clinic which offers these services.

6)    With the advent of mandatory enrollment and auto-assignment, mechanisms to
      provide all new Enrollees with an SDOH approved letter explaining how to
      access family planning services and the SDOH approved or LDSS approved
      list of family planning providers. This material will be furnished by SDOH
      or LDSS to the plan and mailed with the first new member communication,
      prior to the enrollment effective date.

7)    If an Enrollee or prospective Enrollee requests information about these
      non-covered services, the Contractor's marketing or enrollment staff or
      member services department will advise the Enrollee or prospective
      Enrollee as follows:

      a.    Family planning and reproductive health services such as abortion,
            sterilization and birth control are not covered through the plan.

      b.    Enrollees can receive these non-covered services using their
            Medicaid card from any doctor or clinic that provides these services
            and accepts Medicaid.

      c.    The Contractor will mail to each Enrollee or prospective Enrollee
            who calls, a copy of the SDOH or LDSS approved letter explaining the
            Enrollee's right to receive these non-covered services and an SDOH
            approved or LDSS approved list of family planning providers, who
            participate in Medicaid in the Enrollee's community. The Contractor
            will mail these materials within 48 hours of the contact.

      d.    Enrollees can call the Contractor's member services number or the
            New York State Growing-Up-Healthy Hotline (1-800 522-5006) to
            request a copy of the list of Family Planning Providers an for
            further information about how to obtain these non-covered services.

8)    The procedure for maintaining a manual log of all requests for such
      information, including the date of the call, the Enrollee's ID number, and
      the date the SDOH approved letter and SDOH or LDSS approved list were
      mailed. The Contractor will review this log monthly and upon request,
      submit a copy to SDOH or the LDSS.

9)    Mechanisms to inform participating providers that, if requested by the
      Enrollee, or, if in the provider's best professional judgement, certain
      reproductive health and family

                                   APPENDIX C
                                 October 1, 2004
                                      C-6

<PAGE>

      planning services not offered through the Contractor are medically
      indicated in accordance with generally accepted standards of professional
      practice, an appropriately trained professional should so advise the
      Enrollee and either: (1) offer those services on a fee-for-service basis;
      or (2) provide the Enrollee with a copy of the SDOH approved or LDSS
      approved list of Medicaid family planning providers, or (3) give the
      Enrollee the member services number to call to obtain this listing.

10)   The Contractor must recognize that the exchange of medical information,
      when indicated in accordance with generally accepted standards of
      professional practice, is necessary for the overall coordination of
      Enrollees care and will assist primary care providers in providing the
      highest quality care to the Contractor's Enrollees. The Contractor must
      acknowledge that medical record information maintained by network
      providers may include information relating to family planning services
      provided under the fee-for-service Medicaid program.

11)   Quality assurance initiatives to ensure compliance with this policy. These
      should include the following procedures:

      a.    The Contractor will submit any materials to be furnished to
            Enrollees and providers relating to access to non-covered
            reproductive health and family planning services to SDOH, Office of
            Managed Care for its review and approval before issuance. Such
            materials include, but are not limited to, member handbooks,
            provider manuals, and marketing materials.

      b.    Monitoring calls to member services and providers will be conducted
            to assess the quality of the information provided. These calls will
            be performed weekly by the manager/director or his or her designee.

      c.    Every month, the plan will prepare a list of Enrollees who have been
            sent a copy of the SDOH approved letter and the SDOH approved or
            LDSS approved list of family planning providers. This information
            will be submitted to the Chief Operating Officer and President/CEO
            on a monthly basis.

      d.    The Contractor will provide all new employees with a copy of this
            policy. The Contractor's orientation program will include a thorough
            discussion of all aspects of this policy and procedure. Annual
            retraining programs for all employees will also be conducted to
            ensure continuing compliance with this policy.

                                   APPENDIX C
                                 October 1, 2004
                                       C-7

<PAGE>

                                   APPENDIX D

                      NEW YORK STATE DEPARTMENT OF HEALTH
                              MARKETING GUIDELINES

                                   APPENDIX D
                                 October 1, 2004
                                       D-1

<PAGE>

                              MARKETING GUIDELINES
                                  INTRODUCTION

The purpose of these guidelines is to provide an operational framework for
localities and Medicaid managed care organizations (MCOs) in the development of
MCO marketing plans, materials, and activities and to describe SDOH's marketing
rules, MCO marketing requirements, and prohibited practices.

The guidelines are consistent with those issued to all states by the Health Care
Financing Administration (HCFA), U.S. Department of Health and Human Services
(DHHS) in August 1994. These guidelines are consistent with the requirements of
New York State.

                                   APPENDIX D
                                 October 1, 2004
                                       D-2

<PAGE>

A. MARKETING PLANS

1.    The MCO shall develop a marketing plan that meets SDOH guidelines and any
      local requirements as approved by the State Department of Health (SDOH).

2.    The LDSS is responsible for the review and approval of MCO marketing
      plans, using a SDOH approved checklist.

3.    Approved marketing plans set forth the allowable terms and conditions and
      the proposed activities that the MCO intends to undertake during the
      contract period. Locally determined variations, as specified in Section E
      of this Appendix, must be described in the MCO's specific marketing plan
      for each LDSS the MCO contracts with.

4.    The MCO must have on file with the SDOH and each LDSS with which it will
      contract, an approved marketing plan, prior to the contract award date or
      before marketing and enrollment begin, whichever is sooner. Subsequent
      changes to the plan must be submitted to the LDSS or SDOH for approval at
      least sixty (60) days before implementation.

5.    The plan shall include: a stated marketing goal and strategies; marketing
      activities; and staff training, development and responsibilities. The
      following must be included in the plan's description of materials to be
      used: distribution methods; primary marketing locations, and a listing of
      the kinds of community service events the MCO anticipates sponsoring
      and/or participating in, during which it will provide information and/or
      distribute marketing materials.

6.    The MCO must describe how it is able to meet the informational needs,
      related to marketing, for the physical and cultural diversity of its
      potential membership. This may include, but not be limited to, a
      description of the MCO's other-than English language provisions,
      interpreter services, alternate communication mechanisms, including sign
      language, Braille, audio tapes, and/or use of Telecommunications Device
      for the Deaf (TDD)/TTY services.

7.    The MCO shall describe measures for monitoring and enforcing compliance
      with the guidelines by its marketing representatives and its providers
      including: the prohibition of door-to-door solicitation and cold-call
      telephoning; a description of the development of pre-enrollee mailing
      lists, that maintains client confidentiality and that honors the client's
      express request for direct contact by the MCO; the selection and
      distribution of pre-enrollment gifts and incentives to consumers; and a
      description of the training, compensation and supervision of its marketing
      representatives.

                                   APPENDIX D
                                 October 1, 2004
                                       D-3

<PAGE>

B. MARKETING MATERIALS

1.    Definitions

      a)    Marketing materials generally include the concepts of advertising,
            public service announcements, printed publications, and other
            broadcast or electronic messages designed to increase awareness and
            interest in Medicaid managed care and/or a MCO's Medicaid managed
            care product. The target audience for these marketing materials is
            Medicaid-eligible persons who are not enrolled in a Medicaid managed
            care plan, and who are living in a defined service area.

      b)    Marketing materials include any information that references the
            Medicaid managed care program, is intended for general distribution,
            and is produced in a variety of print, broadcast, and direct
            marketing mediums. These generally include: radio, television,
            billboards, newspapers, leaflets, informational brochures, videos,
            telephone book yellow page ads, letters, and posters. Additional
            materials requiring marketing approval include a listing of items to
            be provided as nominal gifts or incentives.

2.    Marketing Material Requirements

      a)    Marketing materials must be written in prose that is understood at a
            fourth-to sixth-grade reading level and must be printed in at least
            ten (10) point type.

      b)    The Contractor must make available written marketing and other
            informational materials (e.g., member handbooks) in a language other
            than English whenever at least five percent (5%) of the potential
            Enrollees of the Contractor in any county of the service area speak
            that particular language and do not speak English as a first
            language. SDOH will inform the LDSS and LDSS will inform the
            Contractor when the 5% threshold has been reached. Marketing
            materials to be translated include those key materials, such as
            informational brochures, that are produced for routine distribution,
            and which are included within the MCO's marketing plan. SDOH will
            determine the need for other than English translations based on
            county specific census data or other available measures.

      c)    Alternate forms of communications must be provided for persons with
            visual, hearing, speech, physical, or developmental disabilities.
            These alternate forms include Braille or audiotapes for the visually
            impaired, TTY access for those with certified speech or hearing
            disabilities, and use of American Sign Language and/or integrative
            technologies.

      d)    The plan name, mailing address (and location, if different), and
            toll free phone number must be prominently displayed on the cover of
            all multi-paged marketing materials.

                                   APPENDIX D
                                 October 1, 2004
                                       D-4

<PAGE>
      e)    Marketing materials must not contain false, misleading, or ambiguous
            information -- such as "You have been pre-approved for the XYZ
            Health Plan," or "If you do not choose a plan you will lose your
            Medicaid coverage," or "You get free, unlimited visits." Materials
            must not use broad, sweeping statements -- for example, "If you are
            eligible for Medicaid, you are eligible for Medicaid Managed Care
            and/or the XYZ Health Plan."

      f)    The material must accurately reflect general information, which is
            applicable to the average consumer of Medicaid managed care.

      g)    The Contractor may not use logos or wording used by government
            agencies if such use could imply or cause confusion about a
            connection between a governmental agency and the Contractor.

      h)    Marketing materials may not make reference to incentives that may be
            available to Enrollees after they join a plan, such as "If you join
            the XYZ Plan, you will receive a free baby carriage after you
            complete eight prenatal visits."

      i)    Marketing materials that are prepared for distribution or
            presentation by the LDSS or enrollment broker must be provided in a
            manner that is easily understood and appropriate to the target
            audience. The material covered must include sufficient information
            to assist the individual in making an informed choice of MCO.

      j)    The MCO shall advise potential Enrollees, in written materials
            related to enrollment, to verify with the medical services providers
            they prefer, or have an existing relationship with, that such
            medical services providers participate in the selected managed care
            provider's network and are available to serve the participant.

3. Prior Approvals

      a)    The SDOH will review and approve MCO, marketing videos, materials
            for broadcast (radio, television, or electronic), billboards, mass
            transit (bus, subway or other livery) and statewide/regional print
            advertising materials. These materials must be submitted to the SDOH
            for review. A copy must be simultaneously provided to the LDSS.

      b)    The LDSS will review and approve the following marketing material:

            i)    MCO marketing plans;

            ii)   Scripts or outlines of presentations and materials used at
                  health fairs and other LDSS approved events and locations;

            iii)  All pre-enrollment written marketing materials - written
                  marketing materials include brochures and leaflets, and
                  presentation materials used by marketing representatives;

                                   APPENDIX D
                                October 1, 2004
                                       D-5

<PAGE>

            iv)   County specific MCO informational brochures to be included in
                  LDSS enrollment packets; and

            v)    All direct mailing from MCOs targeted to the Medicaid market.

      c)    Both SDOH and LDSS will adhere to a sixty (60) day "file and use"
            policy, whereby materials submitted by the MCO must be reviewed and
            commented on within sixty (60) days of submission or the MCO may
            assume the materials have been approved if the reviewer has not
            submitted any written comment.

      d)    The Contractor shall submit all subcontracts, procedures, and
            materials related to Marketing to Eligible Person to the SDOH and/or
            LDSS for prior written approval. The Contractor shall not enter into
            any subcontracts or use any marketing subcontractors, procedures, or
            materials that the SDOH and/or LDSS has not approved.

4. Dissemination of LDSS Outreach Materials

      The Contractor shall provide to the LDSS and/or Enrollment Broker upon
      request, a marketing/informational brochure or alternative informational
      document that describes coverage in the county specific service area.

      The Contractor shall, upon request, submit to the LDSS or Enrollment
      Broker, a current provider directory, together with information that
      describes how to determine whether a provider is presently available.

                                   APPENDIX D
                                 October 1, 2004
                                       D-6
<PAGE>

C. MARKETING ACTIVITIES

1. Definitions

      a)    Marketing activities are occasions during which marketing
            information and material regarding Medicaid managed care and
            information about a particular MCO's affiliated products are
            presented. Typically, such information is presented both in verbal
            exchanges and through the distribution of written materials,
            together with the giving away of nominal gifts. The informal nature
            of the marketing activity requires MCOs to be forthright in their
            presentations to allow potential Enrollees the exercise of informed
            choice, and localities must provide the best assurances that
            marketing practices are consistent with established guidelines. Any
            exchange of verbal marketing information must include the following:

            i)    if the plan is not capitated for family planning services, the
                  representative must tell potential Enrollees that:

                  a)    certain family planning and reproductive health services
                        (such as abortion, sterilization and birth control) are
                        not covered by the Contractor;

                  b)    whenever needed, such services may be obtained through
                        fee-for-service Medicaid from any provider who accepts
                        Medicaid;

                  c)    no referral is needed for such services;

                  d)    there will be no cost to the enrollee for such services.

      b)    With prior local approval MCO's may engage in marketing activities
            that include community-sponsored social gatherings, provider-hosted
            informational sessions, or MCO-sponsored events. Events may include
            such activities as health fairs workshops on health promotion,
            holiday parties, after school programs, raffles, etc. These events
            must not be restricted to Medicaid Recipients only.

      c)    Media campaigns are the distribution of information/materials
            regarding the Medicaid managed care program and/or a specific MCO
            for the purpose of encouraging Medicaid recipients to join a managed
            care plan. All mediums--including television, radio, billboards,
            subway and bus posters, and electronic messages--must be
            pre-approved by the SDOH at least thirty (30) days prior to the
            campaign. A copy must be simultaneously submitted to the SDOH and
            the LDSS.

2. Marketing Sites

      a)    With prior LDSS approval, MCOS may distribute approved marketing
            material in such places as, an income support maintenance center,
            community centers (if the center agrees and allows all MCOs to use
            the center), markets, pharmacies, hospitals and other provider
            sites, schools, health fairs, a resource center established by the
            LDSS or the enrollment counseling contractor, and other areas where
            potential Enrollees are likely to gather.

                                   APPENDIX D
                                 October 1, 2004
                                       D-7

<PAGE>

      b)    MCOs are PROHIBITED from door-to-door solicitation of potential
            Enrollees, or distribution of material, and may not engage in "cold
            calling" inquiries or solicitation.

      c)    MCOs are PROHIBITED from direct marketing or distribution of
            material in hospital emergency rooms including emergency room
            waiting areas. Marketing may not take place in patient rooms or
            treatment areas (except for waiting areas) or other prohibited sites
            unless requested by the individual. LDSS may not allow MCO to market
            in individual homes without permission of the individual.

      d)    MCOs may not require its Participating Providers to distribute
            plan-prepared communications to their patients.

      e)    Participating Providers may display the marketing materials of their
            contracting MCOs provided that appropriate notice is conspicuously
            posted for all other MCOs with whom the Provider has a contract.

      f)    Participating Providers are encouraged to communicate with their
            patients about managed care options and to advise their patients in
            determining the MCO that best meets the health needs of the patient
            and his/her family. Such advice, whether presented verbally or in
            writing, must be individually based and not merely a promotion of
            one plan over another. Providers who wish to let their patients know
            of their affiliation with one or more MCOs must list each MCO with
            whom they hold contracts. In the event marketing material is
            included with such communication, the material, together with the
            intended communication, must be pre-approved by the LDSS before
            distribution.

      g)    In the event a provider is no longer affiliated with a particular
            MCO but remains affiliated with other participant MCOs, the provider
            may notify his/her/its patients of the new status and the impact of
            such change on the patient.

3 Restricted Marketing Activities

      a)    MCOs are PROHIBITED from misrepresenting the Medicaid program, the
            Medicaid managed care program, or the program or policy requirements
            of the LDSS or the SDOH.

      b)    MCOs are PROHIBITED from purchasing or otherwise acquiring or using
            mailing lists of Medicaid recipients from third party vendors,
            including providers and LDSS offices.

      c)    MCOs are PROHIBITED from using raffle tickets and event attendance
            or sign-in sheets to develop mailing lists of potential Enrollees.

                                   APPENDIX D
                                 October 1, 2004
                                       D-8

<PAGE>

      d)    MCOs may not discriminate against a potential Enrollee based on
            his/her current health status or anticipated need for future health
            care. The MCO may not discriminate on the basis of disability or
            perceived disability of an Enrollee or their family member. Health
            assessments may not be performed by MCOs prior to enrollment. MCOs
            may inquire about existing primary care relationships of the
            applicant and explain whether and how such relationships may be
            maintained. Upon request, each potential Enrollee shall be provided
            with a listing of all Participating Providers including specialists
            and facilities in the MCO's network. The MCO may respond to a
            potential Enrollee's question about whether a particular specialist
            is in the network. However, MCOs are prohibited from inquiring about
            the types of specialists utilized by the potential Enrollee.

      e)    MCOs may not offer incentives of any kind to Medicaid recipients to
            join a health plan. "Incentives" are defined as any type of
            inducement whose receipt is contingent upon the recipients joining
            the plan.

      f)    MCOs are responsible for ensuring that their marketing
            representatives engage in professional and courteous behavior in
            their interactions with LDSS staff, staff from other health plans,
            and Medicaid clients. Examples of inappropriate behavior include
            interfering with other health plan presentations, talking negatively
            about another health plan, and participating with Medicaid clients
            during the verification interview with LDSS staff.

      g)    MCOs may offer nominal gifts of not more than $5.00 in fair-market
            value as part of a health fair or other marketing activity to
            stimulate interest in managed care and/or the MCO. Such gifts must
            be pre-approved by the LDSS, and offered without regard to
            enrollment. The MCO must submit a listing of intended items to be
            distributed at marketing activities as nominal gifts. The submission
            of actual samples or photographs of intended nominal gifts will not
            be routinely required, but must be made available upon request by
            the state or local reviewer. Listings of item donors or co-sponsors
            must be submitted along with the description of items.

      h)    MCOs may offer its Enrollees rewards for completing a health goal,
            such as finishing all prenatal visits, participating in a smoking
            cessation session, attending initial orientation sessions upon
            enrollment, and timely completion of immunizations or other health
            related programs. Such rewards may not exceed $50.00 in fair-market
            value per Enrollee over a twelve (12) month period, and must be
            related to a health goal. MCOs may not make reference to these
            rewards in their pre-enrollment marketing materials or discussions
            and all such rewards must be approved by the LDSS.

      i)    MCOs may not offer compensation to marketing representatives,
            including salary increases or bonuses, based solely on the number of
            individuals they enroll. However, MCOs may base compensation of
            marketing representatives on periodic performance evaluations which
            consider enrollment productivity as one

                                   APPENDIX D
                                 October 1, 2004
                                       D-9

<PAGE>

            of several performance factors during a performance period, subject
            to the following requirements:

            1)    "Compensation" shall mean any remuneration required to be
                  reported as income or compensation for federal tax purposes;

            2)    MCOs may not pay a "commission" or fixed amount per
                  enrollment;

            3)    Bonuses may not be awarded more frequently than quarterly, and
                  the annual amount awarded as bonus compensation to a marketing
                  representative may not exceed 10% of his/her total annual
                  compensation;

            4)    Performance evaluations used as a basis for such bonus or
                  salary increase shall be set forth in writing and available
                  for inspection by SDOH or the LDSS;

            5)    Other appropriate factors which may be considered by an MCO in
                  awarding merit salary increase or bonuses to marketing
                  representatives include but are not limited to:

                  -     Ratio of "clean" or successful enrollments submitted;
                        quality of applications;

                  -     Attendance; adherence to marketing schedules; timeliness

                  -     Observed marketing behavior; absence/paucity of
                        complaints regarding marketing conduct

            6)    Affiliated providers engaged in marketing on behalf of an MCO
                  shall be considered "marketing representatives" for purposes
                  of Section C (3)(i) of Appendix D.

      j)    Individuals employed by MCO's as marketing representatives, and
            employees of marketing subcontractors must have successfully
            completed a training program about the basic concepts of managed
            care and the Medicaid recipients' rights and responsibilities
            relating to membership in managed care. MCOs must submit a copy of
            the training curriculum for their marketing representatives to SDOH
            and the LDSS as part of the marketing plan. The MCO shall be
            responsible for the activities of its marketing representatives and
            the activities of any subcontractor or management entity. A
            marketing representative means any individual or entity engaged by
            the Contractor to market on behalf of the Contractor.

                                   APPENDIX D
                                 October 1, 2004
                                      D-10

<PAGE>

D. MARKETING INFRACTIONS

1.    Infractions of the marketing guidelines may result in the following
      actions being taken by the LDSS to protect the interests of the program
      and its clients. These actions shall be taken at the sole discretion of
      the LDSS.

      a)    If an MCO or its representative commits a first time infraction of
            marketing guidelines and the LDSS deems the infraction to be minor
            or unintentional in nature, the LDSS may issue a warning letter to
            the MCO.

      b)    For subsequent or more serious infractions, the LDSS may impose
            liquidated damages of $2,000.00, or other appropriate non-monetary
            sanctions for each infraction.

      c)    The LDSS may require the MCO to prepare a corrective action plan
            with a specified deadline for implementation.

      d)    If the MCO commits further infractions, fails to pay liquidated
            damages within the specified timeframe or fails to implement a
            corrective action plan in a timely manner or commits an egregious
            first-time infraction, the LDSS may:

            i)    prohibit the plan from conducting any marketing activities for
                  a period up to the end of the contract period;

            ii)   suspend new enrollments, other than newborns, for a period up
                  to the remainder of the contract; or

            iii)  terminate the contract pursuant to termination procedures
                  described therein.

                                   APPENDIX D
                                 October 1, 2004
                                      D-11

<PAGE>

E. LDSS SPECIFIC MARKETING GUIDELINES

{insert LDSS specific marketing guidelines as applicable}.

LDSS: Rensselaer County Department of Social Services

MCO: WellCare of New York, Inc.

                                   APPENDIX D
                                 October 1, 2004
                                       D-12
<PAGE>

                              MARKETING GUIDELINES

1.    The MCO representative's workday is 9:00 a.m. - 3:30 p.m. The workday will
      extend to 8:45 a.m. - 3:30 p.m. on the days that recertifications are
      scheduled. The MCO representatives will be allowed 45 minutes for lunch
      and two 15 minute breaks, one in the morning and one in the afternoon. At
      all other times the marketing representative will remain at or near their
      workstations to be readily available to meet with prospective enrollees.

2.    All MCO representatives will thoroughly explain their respective plans to
      potential DSS clients and managed care members.

3.    MCO representatives may make an appropriate referral to another plan. A
      name and phone number should be given to the prospective member for any
      MCO if that representative is absent. All MCO representatives will refrain
      from explaining or discrediting other plans.

4.    Marketing is not allowed in the waiting rooms in Rensselaer County.

<PAGE>

5.    Marketing is allowed at the group recertifications for PA and MA.
      Marketing activities may also be conducted at the desks that have been
      provided for each MCO in the Rensselaer County Managed Care Unit. The MCO
      representative will be present in the conference room at 8:45 a.m. on days
      that recertifications are scheduled. They will ensure that marketing
      materials are available on tables prior to the start of recertification
      session. The MCO representatives will remain in the room until all
      representatives have completed their marketing presentations.

6.    All applications will be forwarded to the Managed Care office, regardless
      of the client's status. The Managed Care staff will determine eligibility.
      All applications will contain the following information:

            a.    Fully completed applications for family members

            b.    CIN number

            c.    Case Number

            d.    Client's Signature

            e.    Representative signature or initials

            f.    Primary card physician chosen

            g.    Date of application

In the event that the CIN number and/or Case number cannot be obtained from the
client (i.e. client forgets, doesn't have card, etc.) an attempt should be made
by the marketer to obtain the client's social security number.

<PAGE>

7.    MCO representatives are prohibited from conducting any marketing
      activities in homes of potential/active Medicaid Managed Care members
      without the prior written consent of the potential/active Medicaid
      Managed Care member. Managed Care activities will be performed in person
      at the Rensselaer County Department of Social Services building (1801 6th
      Avenue, Troy), or at other locations approved by the Managed Care office.
      Managed Care information may be sent through the U.S. Postal Service.

8.    All disenrollment forms will be submitted to the Rensselaer County Managed
      Care office. The disenrollment forms need to be submitted to Rensselaer
      County Managed Care separately from enrollment forms because of separate
      processing procedures. The County maintains the right to allow for an
      expedited disenrollment on a case by case basis.

9.    Efforts should be made to complete enrollment and disenrollment forms in
      person whenever possible to ensure that potential/active clients have the
      opportunity to benefit from a personal interview with a MCO
      representative.

<PAGE>

10.   The MCO can take applications at health fairs and community events after
      first gaining approval of Rensselaer County Department of Social Services.

11.   Regulation 364.j of the NYS DOH requires that MCO's (and the LDSS in the
      marketer's absence) contact client's chosen provider to ensure that said
      provider is accepting new patients/Medicaid/MCO. Therefore, Rensselaer
      County Managed Care and the MCO's will comply with 364.J.

Rensselaer County DSS will work with the MCO to form a corrective action plan in
all instances whereby the action's/inaction's of a marketer are in question.

These guidelines may be amended by the Managed Care office of Rensselaer County
DSS as situations dictate. The MCO representatives will be notified of any such
changes.

<PAGE>

                                   APPENDIX E

                       NEW YORK STATE DEPARTMENT OF HEALTH
                           MEMBER HANDBOOK GUIDELINES

                                   APPENDIX E
                                 October 1, 2004
                                       E-l

<PAGE>

                                  INTRODUCTION

This document contains member handbook guidelines for use by managed care
organizations (MCOs) under contract to serve New York Medicaid beneficiaries.
These guidelines may be revised from time to time based on changes in the law
and the changing needs of the program. The guidelines reflect the review
criteria used by the SDOH Office of Managed Care in its review of all Medicaid
managed care member handbooks. Handbooks and addenda must be approved by SDOH
prior to printing and distribution by MCOs. In addition, the SDOH has developed
a model member handbook at the fourth to sixth grade reading level for use by
MCOs. The model member handbook contains language to address required disclosure
regarding free access for family planning; self referral policies; obtaining
OB/GYN services; the definitions of medical necessity and emergency services;
protocols for complaints, utilization review, external appeals, fair hearings
and newborn enrollments; and listing of member entitlements, including benefits,
rights and responsibilities, and information available upon request. MCOs must
use the language provided in these required disclosure areas in their member
handbooks. A copy of the model handbook is available from the Office of Managed
Care, Bureau of Intergovernmental Affairs.

GENERAL FORMAT

Member handbooks must be written in a style and reading level that will
accommodate the reading skills of many Medicaid recipients. In general the
writing should be at no higher than a sixth-grade level, taking into
consideration the need to incorporate and explain certain technical or
unfamiliar terms to assure accuracy. The text must be printed in at least ten
(10) point font. The SDOH reserves the right to require evidence that a handbook
has been tested against the sixth-grade reading-level standard. Member handbooks
must be available in languages other than English whenever at least five (5)
percent of the potential enrollees of the MCO in any county in the MCO's service
area speak a language other than English as a first language.

HANDBOOK REQUIREMENTS

a)    General Overview (how the plan works)

      i)    Explanation of the plan, including what happens when you become a
            member.

      ii)   Explanation of the plan ID card, obtaining routine medical care,
            help by telephone, and general information pertaining to the plan,
            i.e., location of the plan, providers, etc.

      iii)  Invitation to attend scheduled orientation sessions and other
            educational and outreach activities.

b)    Provider Listing, including Site Locations;

      Note: The information described here can be included in the handbook or as
      an insert to the handbook, or can be produced as a separate document and
      referenced in the handbook.

                                   APPENDIX E
                                 October 1, 2004
                                       E-2

<PAGE>

      i)    A current listing of providers, including facilities.

      ii)   For physicians, separate listings of primary care practitioners and
            specialty providers; include location, phone number, and board
            certification status.

      iii)  Listing also must include a notice of how to determine whether a
            participating provider is accepting new patients.

c)    Voluntary or Mandatory Enrollment

      i)    Must indicate whether enrollment is voluntary or mandatory.

      ii)   If plan participates in both mandatory and voluntary counties,
            explanation of the difference, i.e., disenrollment, family members
            in the same plan, etc.

d)    Choice of Primary Care Provider (including how to make an appointment)

      i)    Explanation of the role of PCP as a coordinator of care, giving some
            examples, and how to choose one for self and family.

      ii)   How to make an appointment with the PCP, importance of base line
            physical, immunizations and well-child care.

      iii)  Explanation of different types of PCPs, i.e., family practice,
            pediatricians, internists, etc.

      iv)   Notification that the plan will assign the member to a PCP if one is
            not chosen in thirty (30) days.

      v)    OB/GYN choice rules for women

e)    Changing Primary Care Provider

      i)    Explanation of plan policy, time frames, and process related to
            changing PCP.

      ii)   Explanation of process for changing OB/GYN when applicable.

      iii)  Explanation of requirements for choosing a specialist as PCP.

f)    Referrals to Specialists (in and out-of-plan)

      i)    Explanation of specialist care and how referrals are accomplished.

      ii)   Explanation of process for changing specialists.

      iii)  Explanation of self-referral services, i.e., OB/GYN services, HIV
            counseling and testing, eye exams, etc.

      iv)   Notice that Enrollee may obtain a referral to a Non-Participating
            Provider when the plan does not have a Participating Provider with
            appropriate training or experience to meet the needs of the
            Enrollee; and the procedure for obtaining such referrals.

      v)    Notice that an Enrollee with a condition that requires ongoing care
            from a specialist may request a standing referral to such a
            specialist; procedure for obtaining such referrals.

      vi)   Notice that an Enrollee with a life-threatening condition or
            disease, or a degenerative and disabling condition or disease,
            either of which require

                                   APPENDIX E
                                 October 1, 2004
                                       E-3

<PAGE>

            specialized medical care over a prolonged period of time, may
            request access to a specialist responsible for providing or
            coordinating the Enrollee's medical care; and the procedure for
            obtaining such a specialist.

      vii)  Notice that an Enrollee with a life-threatening condition or
            disease, or a degenerative and disabling condition or disease,
            either of which require specialized medical care over a prolonged
            period of time, may request access to a specialty care center; and
            the procedure for obtaining such access.

g)    Covered and Non-Covered Services

      i)    Benefits and services covered by the plan, including benefit
            maximums and limits.

      ii)   Definition of medical necessity used to determine whether benefits
            will be covered (same as plan-county contract definition).

      iii)  Medicaid services not covered by the plan or excluded from managed
            care; how to access these services.

      iv)   Prior authorization and other requirements for treatments and
            services.

      v)    Family planning and reproductive health services free access policy.

      vi)   HIV counseling and testing free access policy.

      vii)  Direct access policy for dental services provided at Article 28
            clinics operated by academic dental centers when dental is in the
            Benefit Package.

      viii) Plan policy relating to transportation, including who to call and
            what to do if plan does not cover transportation.

      ix)   Plan toll-free number for Enrollee to call for more information.

h)    Out of Area Coverage

      i)    Explanation of what to do and who to call if medical care is
            required when beneficiary is out of plan's service area.

i)    Emergency Care Access

      i)    Definition of emergency services, as defined in law including
            examples of situations that constitute an emergency and situations
            that do not.

      ii)   What to do in an emergency, including notice that services in a true
            emergency are not subject to prior approval.

      iii)  A phone number to call if PCP is not available.

      iv)   Explanation of what to do in non-emergency situations (PCP, urgent
            care, etc.).

j)    Utilization Review

      i)    Circumstances under which utilization review will be undertaken.

      ii)   Toll-free telephone number of the utilization review agent.

      iii)  Time frames under which UR decisions must be made for prospective,
            retrospective, and concurrent decisions.

      iv)   Right to reconsideration.

                                   APPENDIX E
                                 October 1, 2004
                                       E-4

<PAGE>

      v)    Right to an appeal, including expedited and standard appeals
            processes and the time frames for such appeals.

      vi)   Right to designate a representative.

      vii)  A notice that all denials of claims will be made by qualified
            clinical personnel and that all notices will include information
            about the basis of the decision, and further appeal rights (if any).

k)    Enrollment and Disenrollment Procedures

      i)    Where appropriate, explanation of Lock-In requirements, and initial
            grace period when person may change plans, or return to
            fee-for-service in voluntary areas.

      ii)   Choice of PCP (each person can have his/her own PCP and can change
            thirty (30) days after the initial appointment with their PCP, and
            once every six months thereafter).

      iii)  Procedures for disenrollment.

      iv)   Opportunities for change

      v)    LDSS/or enrollment broker phone number for information on enrollment
            and disenrollment.

l)    Rights and Responsibilities of Enrollees

      i)    Explanation of what an Enrollee has the right to expect from the
            Contractor in the way of medical care and treatment of the Enrollee.

      ii)   Responsibilities of the Enrollee (general).

      iii)  Enrollee's financial responsibility for payment when services are
            furnished by a provider who is not part of the Contractor's network
            or by any provider without required authorization or when a
            procedure, treatment, or service is not a covered benefit; also note
            exceptions such as family planning and HIV counseling/testing.

      iv)   Enrollee's rights under State law to formulate advance directives.

      v)    The manner in which Enrollees may participate in the development of
            plan policies.

m)    Language

      i)    Description of how the Contractor addresses the needs of non-English
            speaking Enrollees.

n)    Grievance Procedures (complaints)

      i)    Right to file a grievance regarding any dispute between the
            Contractor and an Enrollee.

      ii)   Right to file a grievance orally when the dispute is about referrals
            or covered benefits.

      iii)  Explanation of who in the plan to call, along with the Contractor's
            toll-free number.

      iv)   Time frames and circumstances for expedited and standard grievances.

                                   APPENDIX E
                                 October 1, 2004
                                       E-5

<PAGE>

      v)    Right to appeal a grievance determination and the procedures for
            filing such an appeal.

      vi)   Time frames and circumstances for expedited and standard appeals.

      vii)  Right to designate a representative.

      viii) A notice that all decisions involving clinical disputes will be made
            by qualified clinical personnel and that all notices will include
            information about the basis of the decision, and further appeal
            rights (if any).

      ix)   NYSDOH number for medically related complaints (1-800-206-8125).

      x)    New York State Insurance Department number for certain complaints
            relating to billing.

o)    Fair Hearing

      Explain that:

      i)    Enrollee has a right to a State Fair Hearing and Aid to Continuing
            in some situations.

      ii)   Describe situations when the Enrollee may ask for a fair hearing as
            described in Section 25 of this Agreement including State or LDSS
            decision about staying in or leaving the plan; decision the
            Contractor makes that stops or limits Medicaid benefits; Contractor
            decision agreeing with doctor who will not order services (must
            complain to the plan first)

      iii)  Describe how to request a fair hearing (assistance through member
            services, LDSS, State fair hearing contact.

p)    External Appeals

      i)    Description of circumstances where a person may request an external
            appeal

      ii)   Time frames for applying for appeal and for decision-making

      iii)  How and where to apply

      iv)   Describe expedited appeal time frame

      v)    Process for Contractor and Enrollee to agree on waiving the UR
            appeal process.

q)    Payment Methodologies

      i)    Description prepared annually of the types of methodologies the plan
            uses to reimburse providers, specifying the type of methodology used
            to reimburse particular types of providers or for the provision of
            particular types of services.

r)    Physician Incentive Plan Arrangements

      i)    The Member Handbook must contain a statement indicating the
            Enrollees and potential Enrollees are entitled to ask if the MCO has
            special financial arrangements with physicians that can affect the
            use of referrals and other services that they might need and how to
            obtain this information.

                                   APPENDIX E
                                 October 1, 2004
                                       E-6

<PAGE>

s)    How and Where to Get More Information

      i)    How to access a member services representative through a toll-free
            number.

      ii)   How and when to contact LDSS for assistance.

OTHER INFORMATION AVAILABLE UPON ENROLLEE'S REQUEST

a)    List of the names, business addresses, and official positions of the
      membership of the board of directors, officers, controlling persons,
      owners or partners of the Contractor.

b)    Copy of the most recent annual certified financial statement of the
      Contractor, including a balance sheet and summary of receipts and
      disbursements prepared by a CPA.

c)    Copy of the most recent individual, direct pay subscriber contracts.

d)    Information relating to consumer complaints compiled pursuant to Section
      210 of the insurance law.

e)    Procedures for protecting the confidentiality of medical records and other
      Enrollee information.

f)    Written description of the organizational arrangements and ongoing
      procedures of the Contractor's quality assurance program.

g)    Description of the procedures followed by the Contractor in making
      decisions about the experimental or investigational nature of medical
      devices, or treatments in clinical trials.

h)    Individual health practitioner affiliations with participating hospitals.

i)    Specific written clinical review criteria relating to a particular
      condition or disease and, where appropriate, other clinical information
      which the plan might consider in its utilization review process.

j)    Written application procedures and minimum qualification requirements for
      health care providers to be considered by the plan.

k)    Upon request, MCOs are required to provide the following information on
      the incentive arrangements affecting the MCO's physicians to current,
      previous and prospective Enrollees:

      1.    Whether the MCO's contract or subcontracts include Physician
            Incentive Plans that affect the use of referral services.

      2.    Information on the type of incentive arrangements used.

      3.    Whether stop-loss protection is provided for physicians and
            physicians groups.

      4.    If the MCO is at substantial financial risk, as defined in the PIP
            regulations, a summary of the required customer satisfaction survey
            results.

                                   APPENDIX E
                                 October 1, 2004
                                       E-7

<PAGE>

                                   APPENDIX F

                       NEW YORK STATE DEPARTMENT OF HEALTH
            MEDICAID MANAGED CARE COMPLAINT AND APPEALS REQUIREMENTS

                                   APPENDIX F
                                 October 1, 2004
                                       F-l

<PAGE>

I.    OVERALL OBJECTIVES

      The Medicaid managed care program complaint process accomplishes four
      objectives:

      a)    Ensures that each MCO resolves its Enrollees' problems promptly and
            at the lowest level of formality, wherever possible.

      b)    Ensures that the MCO reports the full extent of complaint activity
            to governmental oversight entities.

      c)    Ensures that the MCO uses complaint information to assess and
            improve program performance.

      d)    Provides an independent process for complaint resolution when issues
            are not resolved by the MCO.

II.   DEFINITIONS

      a)    A complaint is a written or verbal contract to the MCO in which the
            Enrollee or designee describes a dissatisfaction with the MCO, its
            employees, benefits, providers or contractors, including but not
            limited to:

            -     a determination made by the MCO;

            -     treatment experienced through the MCO, its providers, or
                  contractors.

            Medical necessity determinations pursuant to Article 49 of the
            Public Health Law are not included in the definition of a complaint.

      b)    An inquiry is a written or verbal question or request for
            information posed to the MCO with regard to such issues as benefits,
            contracts, and organization rules. Inquiries do not reflect Enrollee
            complaints or disagreements with MCO determinations.

      c)    Summary Complaint Forms are forms developed by the State that
            categorize the type of complaints received. These forms should be
            submitted via the HPN on a quarterly basis to the SDOH.

III.  COMPLAINT PROCEDURES

      a)    The MCO shall describe its complaint and appeal procedure in the
            member handbook, and it must be accessible to non-English speaking,
            visually, and hearing impaired Enrollees. The handbook shall comply
            with Section 13.3 and The Member Handbook Guidelines (Appendix E) of
            this Agreement.

      b)    Anytime the MCO denies access to a referral; denies or reduces
            benefits or services; determines that a requested benefit is not
            covered in the MCO's benefit package, or denies payment of a claim
            for services, the MCO shall provide written notice of the procedures
            for the Enrollee to file a complaint, including:

                                   APPENDIX F
                                 October 1, 2004
                                       F-2

<PAGE>

            i)    the description of the action Contractor intends to take;

            ii)   the reasons for the determination including the clinical
                  rationale, if any;

            iii)  the process for filing a grievance/complaint with the
                  organization;

            iv)   the timeframes within which a grievance/complaint
                  determination must be made;

            v)    the right of an Enrollee to designate a representative to file
                  a grievance/complaint on behalf of the Enrollee;

            vi)   the notice of the right of the member to contact the New York
                  State Department of Health (800 206-8125) with their
                  complaint; and

            vii)  the notice entitled "Managed Care Action Taken" containing the
                  member's fair hearing and aid continuing rights

      c)    If the MCO immediately resolves a verbal complaint to the Enrollee's
            satisfaction, that complaint may be considered resolved without any
            additional written notification to the Enrollee. Such complaints
            must be logged by the MCO and included in the MCO's quarterly HPN
            complaint report submitted to SDOH.

      d)    MCO procedures for accepting complaints shall include:

            i)    toll-free telephone number;

            ii)   designated staff to receive calls;

            iii)  "live" phone coverage at least 40 hours a week during normal
                  business hours;

            iv)   a mechanism to receive after hours calls including either:

                  A)    telephone system available to take calls and a plan to
                        respond to all such calls no later than on the next
                        business day after the call was recorded.

                  Or

                  B)    a mechanism to have available on a twenty-four (24)
                        hour, seven (7) day a week basis designated staff to
                        accept telephone complaints, whenever a delay would
                        significantly increase the risk to an Enrollee's health.

      e)    Determinations of all clinical complaints involving clinical
            decisions shall be made by qualified clinical personnel.

      f)    Upon receipt of a complaint, the MCO shall send a notice to the
            Enrollee specifying what information must be provided to the MCO in
            order for a determination to be made.

IV.   NOTICE TO ENROLLEE PROCEDURES

Upon receipt of the following type of complaints; 1) anytime that the MCO denies
access to a referral; 2) denies or reduces benefits or services; 3) determines
that a requested benefit is not covered by the MCO's benefit package, the MCO
shall send a notice to the Enrollee. The notice shall describe:

      a)    The Enrollee's right to file a complaint regarding any dispute with
            the MCO.

      b)    The information to be provided to the MCO in order for a
            determination to be made.

                                   APPENDIX F
                                 October 1, 2004
                                       F-3

<PAGE>

      c)    The fact that the MCO will not retaliate or take any discriminatory
            action against the Enrollee because he/she filed a complaint or
            appeal.

      d)    The right of the Enrollee to designate a representative to file
            complaints and appeals on his/her behalf.

      e)    The MCO's requirements for accepting written complaints, which can
            be either a letter or MCO supplied form.

      f)    The Enrollee's right to file a verbal complaint when the dispute is
            about referrals or covered benefits. The MCO must list a toll-free
            number which Enrollee may use to file a verbal complaint.

      g)    For verbal complaints, whether the Enrollee is required to sign an
            acknowledgment and description of the complaint prepared by the MCO.
            The acknowledgment must clearly advise the Enrollee that the
            Enrollee may amend the description but must sign and return it in
            order to initiate the complaint.

V.    TIMEFRAMES FOR COMPLAINT RESOLUTION BY THE MCO.

Procedures should indicate the following specific timeframes regarding complaint
resolution:

      a)    The MCO has to provide written acknowledgment of the complaint
            including the name, address and telephone number of the individual
            or department handling the complaint within fifteen (15) days of
            receipt of the complaint.

      b)    Complaints shall be resolved whenever a delay would significantly
            increase the risk to an Enrollee's health within forty-eight (48)
            hours after receipt of all necessary information.

      c)    Complaints shall be resolved in the case of requests for referrals
            or determinations concerning benefits covered by the contractual
            benefit package within thirty (30) days after the receipt of all
            necessary information.

      d)    All other complaints shall be resolved within forty-five (45) days
            after the receipt of all necessary information. The MCO shall
            maintain reports of complaints unresolved after forty-five (45) days
            in accordance with Section 18 of this Agreement.

VI.   COMPLAINT DETERMINATIONS

Procedures regarding the resolution of Enrollee complaints should include the
following:

      a)    Complaints shall be reviewed by one or more qualified personnel.

                                   APPENDIX F
                                 October 1, 2004
                                       F-4

<PAGE>

      b)    Complaints pertaining to clinical matters shall be reviewed by one
            or more licensed, certified or registered health care professionals
            in addition to whichever non-clinical personnel the MCO designates.

      c)    Determinations by the MCO shall be made in writing to the Enrollee
            or his/her designee and include:

            i)    the detailed reasons for the determination;

            ii)   in cases where the determination has a clinical basis, the
                  clinical rationale for the determination;

            iii)  the procedures for the filing of an appeal of the
                  determination, including a form for the filing of such an
                  appeal;

            iv)   notice of the right of the Enrollee to contact the State
                  Department of Health (800 206-8125) with their complaint; and

            v)    if applicable, the notice entitled "Managed Care Action
                  Taken," containing the Enrollee's fair hearing and aid
                  continuing rights if not provided with the initial action.

      d)    Notices of determinations shall be sent to the Enrollee or the
            Enrollee's designee within three (3) business days after a
            determination is made.

      e)    In cases where delay would significantly increase the risk to an
            Enrollee's health, notice of a determination shall be made by
            telephone directly to the Enrollee or to the Enrollee's designee, or
            when no phone is available some other method of communication, with
            written notice to follow within three (3) business days.

VII.  APPEALS

Procedures regarding Enrollee appeals of MCO complaint determinations should
include the following:

      a)    The Enrollee or designee has no less than sixty (60) business days
            after receipt of the notice of the complaint determination to file a
            written appeal. Appeals may be submitted by letter or by form
            provided by the MCO.

      b)    Within fifteen (15) business days of receipt of the appeal, the MCO
            shall provide written acknowledgment of the appeal including the
            name, address and telephone number of the individual designated to
            respond to the appeal. The MCO shall indicate what additional
            information, if any, must be provided for the MCO to render a
            decision.

      c)    Appeals of clinical matter must be decided by personnel qualified to
            review the appeal including licensed, certified or registered health
            care professionals who did not make the initial determination, at
            least one of whom must be a clinical peer reviewer. Clinical peer
            reviewers may be physicians who possess a current and valid
            non-restricted license to practice medicine. A clinical peer
            reviewer also may be a health care professional, who were
            applicable, possesses a current and valid non-restricted license,
            certification or registration, or where no provision for a license,
            certification, or registration exists, is

                                   APPENDIX F
                                 October 1, 2004
                                       F-5

<PAGE>

            credentialed by the national accrediting body appropriate to the
            profession. The clinical peer reviewer must be a physician or other
            health care professional practicing in the same professional
            specialty as the healthcare provider who typically manages the
            medical condition, procedure or treatment under review.

      d)    Appeals of non-clinical matters shall be determined by qualified
            personnel at a higher level than the personnel who made the original
            complaint determination.

      e)    Appeals shall be decided and notification provided to the Enrollee
            no more than:

            i)    two (2) business days after the receipt of all necessary
                  information when a delay would significantly increase the risk
                  to an Enrollee's health;

            ii)   thirty (30) business days after the receipt of all necessary
                  information in all other instances.

      f)    The notice of an appeal determination shall include:

            i)    the detailed reasons for the determination and the clinical
                  rationale for the determination;

            ii)   if applicable, a notice containing fair hearing rights;

            iii)  the notice shall also inform the Enrollee of his/her option to
                  also contact the State Department of Health (800-206-8125)
                  with his/her complaint;

            iv)   instructions for any further appeal.

VIII. RIGHT TO AN EXTERNAL APPEAL

The MCO shall describe its utilization review policies and procedures including
a notice of the right to an external appeal together with a description of the
external appeal process and the timeframes for external appeal, in the member
handbook. It must be accessible to non-English speaking, visually, and hearing
impaired Enrollees. The handbook shall comply with Section 13 and The Member
Handbook Guidelines (Appendix E) of this Agreement.

IX.   RECORDS

The MCO shall maintain a file on each complaint and appeal, if any. The file
shall include:

      a)    date the complaint was filed;

      b)    copy of the complaint, if written;

      c)    date of receipt of and copy of the Enrollee's acknowledgment, if
            any;

      d)    log of complaint determination including the date of the
            determination and the titles of the personnel and credentials of
            clinical personnel who reviewed the complaint;

      e)    date and copy of the Enrollee's appeal;

                                   APPENDIX F
                                 October 1, 2004
                                       F-6

<PAGE>

      f)    determination and date of determination of the appeal;

      g)    the titles, and credentials of clinical staff who reviewed the
            appeal.

In addition, the Contractor shall maintain a list of the following:

      a)    complaints unresolved for greater than 45 days;

      b)    complaints referred for external appeal.

                                   APPENDIX F
                                 October 1, 2004
                                       F-7

<PAGE>

                                   APPENDIX G

                       NYSDOH GUIDELINES FOR THE PROVISION
                         OF EMERGENCY CARE AND SERVICES

                                   APPENDIX G
                                 October 1, 2004
                                       G-1

<PAGE>

PROTOCOL FOR ACCEPTABLE TRANSFER BETWEEN FACILITIES

      All relevant COBRA requirements must be met.

      MCOs must provide for an appropriate (as determined by the ED physician)
      transfer method/level with personnel as needed.

      MCOs must contact/arrange for an available, accepting physician and
      patient bed at the receiving institution.

      If a patient is not transferred within eight (8) hours to an appropriate
      inpatient setting, after the decision to admit has been made, then
      admission at the original facility is deemed authorized.

PROTOCOLS FOR DISPOSITION

      If, pursuant to a screening evaluation, ED staff determines that a patient
      requires further services (other than emergency medical services), the MCO
      will have two (2) hours to respond to a call from the ED with the
      appropriate person to discuss the case. If such response is longer than
      two (2) hours, that admission or treatment is deemed "authorized" for
      purposes of payment.

      In the event that the MCO/provider suggests a level of care for a specific
      patient deemed inappropriate by the attending physician in the ED, and no
      agreement as to disposition can be reached, a physician from the plan must
      physically come to the ED and evaluate/take responsibility for this
      patient.

TRIAGE FEES

      For emergency room services that do not meet the definition of Emergency
      Medical Condition, the MCO shall pay the hospital a triage fee of $40.00
      in the absence of a negotiated rate.

      Non-participating EDs cannot be denied payment on the basis of
      non-notification.

                                   APPENDIX G
                                 October 1, 2004
                                       G-3

<PAGE>

                                   APPENDIX H

             NEW YORK STATE DEPARTMENT OF HEALTH GUIDELINES FOR THE
                  PROCESSING OF ENROLLMENTS AND DISENROLLMENTS

                                   APPENDIX H
                                 October 1, 2004
                                       H-1
<PAGE>

                                   APPENDIX H
                                 SDOH GUIDELINES
              FOR THE PROCESSING OF ENROLLMENTS AND DISENROLLMENTS

This appendix is intended to provide general guidelines to LDSS and MCOs for the
processing of enrollments and disenrollments. Where an enrollment broker exists,
the enrollment broker may be responsible for some or all of the LDSS
responsibilities. To allow LDSS and MCOs flexibility in developing processes
that will meet the needs of both parties, SDOH may allow modifications to
timeframes and some procedures. Modifications are to be specified in Section G
of this Appendix and must be agreed to by both parties and receive prior
approval from SDOH.

A. ENROLLMENT

SDOH RESPONSIBILITIES:

1.    The SDOH is responsible for monitoring Local District program activities
      and providing technical assistance to the LDSS and MCOs to ensure
      compliance with the State's policies and procedures.

2.    SDOH reviews and approves proposed enrollment materials prior to MCOs
      publishing and disseminating or otherwise using the materials.

LDSS RESPONSIBILITIES:

The LDSS has the primary responsibility for the enrollment process.

1.    Each local district determines Medicaid eligibility. To the extent
      practicable, the LDSS will follow up with Enrollees when the MCO provides
      documentation of any change in status which may affect the Enrollee's
      Medicaid and/or managed care eligibility.

2.    LDSS will provide pre-enrollment information to beneficiaries, consistent
      with Social Services Law, Section 364-j(4)(e)(iv) and train persons
      providing enrollment counseling to beneficiaries.

3.    The LDSS must inform beneficiaries of the availability of MCOs and HIV
      SNPs and the scope of services covered by each.

4.    LDSS will inform beneficiaries of the right to confidential face-to-face
      enrollment counseling and will make confidential face-to-face sessions
      available upon request.

5.    The LDSS shall advise potential Enrollees, in written materials related to
      enrollment, to verify with the medical services providers they prefer, or
      have an existing relationship with that such medical services providers
      participate in the selected managed care provider's network and are
      available to serve the participant.

                                   APPENDIX H
                                 October 1, 2004
                                       H-2

<PAGE>

6.    For enrollments made during face-to-face counseling, if the participant
      has a preference for particular medical services providers, enrollment
      counselors shall verify with the medical services providers that such
      medical services providers whom the participant prefers participate in the
      MCO's network and are available to serve the participant.

7.    The LDSS is responsible for the timely processing of managed care
      enrollment applications, exemptions, and exclusions and ensuring
      attestations are on file for all Enrollees.

8.    The LDSS will determine the status of enrollment applications.
      Applications will be enrolled, pended or denied.

9.    The LDSS will notify the Contractor of plan-assisted enrollment
      applications that are denied.

10.   The LDSS enters individual enrollment form data and transmits that data to
      the State's Prepaid Capitation Plan (PCP) Subsystem. The transfer of
      enrollment information may be accomplished by any of the following:

      i)    LDSS directly enters data into PCP Subsystem; or

      ii)   LDSS or Contractor submits a tape to the State, to be edited and
            entered into PCP Subsystem; or

      iii)  LDSS electronically transfers data, via a dedicated line or Medicaid
            Eligibility Verification System (MEVS) to the PCP Subsystem.

11.   The LDSS is required to send the following notices to Eligible Persons:

      i)    Initial Notification Letter: This letter informs the Eligible
            Persons about the mandatory program and the timeframes for choosing
            a plan. Included with the letter are managed care brochures, an
            enrollment form, and information on their rights and
            responsibilities under this program, including the option for
            HIV/AIDS infected individuals who are categorically exempt from the
            mainstream Medicaid Managed Care program to enroll in an HIV SNP on
            a voluntary basis in districts where HIV SNPs exist. (MANDATORY
            PROGRAM ONLY)

      ii)   Reminder Letter: A letter to all Eligible Persons in a mandatory
            category who have not responded by submitting a completed enrollment
            form within thirty (30) days of being sent or given an enrollment
            packet. (MANDATORY PROGRAM ONLY)

      iii)  Enrollment Confirmation Notice: This notice indicates the Effective
            Date of Enrollment, the name of the MCO and all individuals who are
            being enrolled. This notice should also be used for case additions
            and re-enrollments into the same plan.

      iv)   Notice of Denial of Enrollment: This notice is used when an
            individual has been determined by LDSS to be ineligible for
            enrollment into a Medicaid managed care plan. This notice must
            include fair hearing rights. Note: This notice is not required when
            Medicaid eligibility is being denied (or closed).

                                   APPENDIX H
                                 October 1, 2004
                                       H-3

<PAGE>

      v)    Exemption and Exclusion Request Forms: Exemption forms are provided
            to Eligible Persons upon request if they wish to apply for an
            exemption. Exclusion forms are provided to individuals in New York
            City who self-identify as qualifying for an exclusion. Individuals
            precoded on the system as meeting exemption or exclusion criteria do
            not need to complete an exemption or exclusion request form.

      vi)   Exemption and Exclusion Request Approval or Denial: This notice is
            designed to inform a recipient who applied for an exemption or
            exclusion of the LDSS's disposition of the request, including the
            right to a fair hearing if the request for exemption or exclusion is
            denied.

MCO RESPONSIBILITIES:

1.    In those instances in which the Contractor is marketing to persons
      already in receipt of Medicaid, the Contractor will submit plan
      enrollments to the LDSS, within a maximum of five (5) business days from
      the day the enrollment is received by the Contractor (unless otherwise
      agreed to by SDOH and LDSS).

2.    The Contractor must notify new Enrollees of their Effective Date of
      Enrollment. To the extent practicable, such notification must precede the
      Effective Date of Enrollment. (Section 13 of the Model Contract).

3.    The Contractor must report any changes in status for its enrolled members
      to the LDSS within five (5) business days of such information becoming
      known to the Contractor. This includes, but is not limited to, factors
      that may impact Medicaid eligibility such as address changes, verification
      of pregnancy, incarceration, third party insurance, etc.

4.    The Contractor shall advise potential Enrollees, in written materials
      related to enrollment, to verify with the medical services providers they
      prefer, or have an existing relationship with, that such medical services
      providers participate in the MCO's selected network and are available to
      serve the participant.

5.    The Contractor shall accept all enrollments as ordered by the Office of
      Temporary and Disability Assistance's Office of Administrative Hearings
      due to fair hearing requests or decisions.

B. NEWBORN ENROLLMENTS:

The Contractor agrees to enroll and provide coverage for eligible newborn
children of Enrollees effective from the time of birth.

SDOH Responsibilities:

1.    The SDOH will update WMS with information on the newborn received from
      hospitals, consistent with the requirements of Section 366-g of the Social
      Services Law as amended by Chapter 412 of the Laws of 1999.

                                   APPENDIX H
                                October 1, 2004
                                      H-4

<PAGE>

2.    Upon notification of the birth by the hospital or birthing center, the
      SDOH will update WMS with the demographic data for the newborn and enroll
      the newborn in the mother's MCO if not already enrolled. The newborn will
      be retroactively enrolled back to the first (1st) day of the month of
      birth. Based on the transaction date of the enrollment of the newborn on
      the PCP subsystem, the newborn will appear on either the next month's
      roster or the subsequent month's roster. On plan rosters for upstate and
      NYC, the "PCP Effective From Date" will indicate the first day of the
      month of birth, as described in 01 OMM/ADM 5 "Automatic Medicaid
      Enrollment for Newborns."

LDSS Responsibilities:

1.    Grant Medicaid eligibility for newborns for one (1) year if born to a
      woman eligible for and receiving MA assistance on the date of birth.
      (SOCIAL SERVICES LAW SECTION 366 (4) (1))

2.    LDSS must add eligible unborns to all WMS cases that include a pregnant
      woman as soon as the pregnancy is medically verified. (NYS DSS
      ADMINISTRATIVE DIRECTIVE 85 ADM-33)

3.    In the event that the LDSS learns of an Enrollee's pregnancy prior to the
      Contractor, the LDSS is to establish MA eligibility and enroll the unborn
      in the Contractor's plan.

4.    The LDSS is responsible for newborn enrollment should it not be
      successfully competed under the "SDOH Responsibilities" process as
      outlined in #2 above.

5.    When a newborn is enrolled in managed care, the LDSS must send an
      Enrollment Confirmation Notice to inform the mother of the Effective Date
      of Enrollment, which is the first (1st) day of the month of birth, and the
      plan in which the newborn is enrolled.

6.    The LDSS may develop a transmittal form to be used for unborn/newborn
      notification between the Contractor and the LDSS.

MCO RESPONSIBILITIES:

1.    The Contractor must notify the LDSS in writing of any Enrollee that is
      pregnant within thirty (30) days of knowledge of the pregnancy.
      Notifications should be transmitted to the LDSS at least monthly. The
      notifications should contain the pregnant woman's name, Client ID Number
      (CIN), and the expected date of confinement (EDC).

2.    Upon the newborn's birth, the Contractor must send verifications of
      infant's demographic data to the LDSS, within five (5) days after
      knowledge of the birth. The

                                   APPENDIX H
                                October 1, 2004
                                      H-5

<PAGE>

      demographic data must include: the mother's name and CIN, the newborn's
      name and CIN (if newborn has a CIN), sex and the date of birth.

3.    In districts that use an Enrollment Broker, the Contractor shall not
      submit electronic enrollments of newborns to the Enrollment Broker, as
      this will interfere with the retroactive enrollment of the newborn back to
      the first (1st) day of the month of birth. For newborns whose mothers are
      not enrolled in the Contractor's plan and who were not pre-enrolled into
      the plan as an unborn, the Contractor may submit an electronic enrollment
      of the newborn to the Enrollment Broker. In such cases, the Effective Date
      of Enrollment will be prospective.

4.    In voluntary counties, the Contractor will accept applications for unborns
      if that is the mother's intent, even if the mother is not and/or will not
      be enrolled in the Contractor's plan. In all Counties when a mother is
      ineligible for enrollment or chooses not to enroll, the Contractor will
      accept applications for pre-enrollment of unborns who are eligible.

5.    The Contractor is responsible for provision of services to the newborn and
      payment of the hospital or birthing center bill, if the mother is an
      Enrollee at the time of the newborn's birth, even if the newborn is not
      yet on the Roster.

6.    The Contractor will reimburse the hospital or birthing center at the
      Medicaid rate (or at another rate if contractually agreed to between the
      Contractor and the hospital or birthing center) for this episode of care.
      Hospitals and birthing centers have been advised by SDOH to expeditiously
      bill MCOs to allow MCOs to arrange for care for the Enrollees. However,
      the Contractor may not deny the inpatient hospital or birthing center
      costs if billing/notification is not timely except as otherwise provided
      by contractual agreement by the Contractor and hospital or birthing
      center.

7.    Within fourteen (14) days of the date on which the Contractor becomes
      aware of the birth, the Contractor will issue a letter informing parent(s)
      about the newborn's enrollment and how to access care or a member
      identification card.

8.    In those cases in which the Contractor is aware of the pregnancy, the
      Contractor will ensure that enrolled pregnant women select a PCP for their
      infants prior to birth.

9.    The Contractor will ensure that the newborn is linked with a PCP prior to
      discharge from the hospital or birthing center, in those instances in
      which the Contractor has received appropriate notification of birth prior
      to discharge.

C. AUTO-ASSIGNMENT PROCESS (MANDATORY PROGRAM ONLY):

This section only applies to a LDSS where CMS has given approval and the LDSS
has begun mandatory enrollment. The details of the auto-assignment process are
contained in Section 12 of the State's Operational Protocol.

                                   APPENDIX H
                                 October 1, 2004
                                       H-6

<PAGE>

SDOH RESPONSIBILITIES:

1.    SDOH will provide information to LDSS on a daily basis of those
      individuals who have been added to the tickler file through the Potential
      Auto-Assign List.

2.    SDOH, LDSS or Enrollment Broker will assign eligible individuals not
      pre-coded in WMS as exempt or excluded, who have not chosen an MCO in the
      required time period to an MCO using an algorithm as specified in State
      Law SSL ss. 364-j(4)(d).

3.    SDOH will ensure the auto-assignment process automatically updates the PCP
      Subsystem, and will notify the MCO of auto-assigned individuals
      electronically.

4.    SDOH will notify the LDSS electronically on a daily basis of those
      individuals for whom the State has selected a health plan through the
      Automated PCP Update Report. Note: This will not apply in Local Districts
      that utilize an enrollment broker.

LDSS RESPONSIBILITIES:

1.    The LDSS is responsible for tracking an individual's choice period.

2.    The LDSS will use the information contained in the Potential Auto-Assign
      List for education and outreach purposes.

3.    The LDSS will send at least one reminder notice to individuals who fail to
      return the enrollment application within thirty (30) days. The LDSS may
      employ other methods during the choice period to encourage individuals to
      choose an MCO prior to auto-assignment.

4.    The LDSS is responsible for providing notification to individuals
      regarding their enrollment status as specified in Section A of this
      Appendix.

MCO RESPONSIBILITIES:

1)    The Contractor is also responsible for providing notification to
      individuals regarding their enrollment status as specified in Section A of
      this Appendix.

D. ROSTER RECONCILIATION:

All enrollments are effective the first of the month.

SDOH Responsibilities:

1)    The SDOH maintains both the PCP subsystem enrollment files and the WMS
      eligibility files, using data input by the LDSS. SDOH uses data contained
      in both these files to generate the Roster.

                                   APPENDIX H
                                October 1, 2004
                                      H-7

<PAGE>

2)    SDOH shall send each MCO and LDSS monthly (according to a schedule
      established by SDOH), a complete list of all Enrollees for which the
      Contractor is expected to assume medical risk beginning on the 1st of the
      following month (First Monthly Roster). Notification to MCOs and LDSS will
      be accomplished via paper transmission, magnetic media, or the HPN.

3)    SDOH shall send each MCO and LDSS monthly, at the time of the first
      monthly roster production, a Disenrollment Report listing those Enrollees
      from the previous month's roster who were disenrolled, transferred to
      another MCO, or whose enrollments were deleted from the file. Notification
      to the MCOs and LDSSs will be accomplished via paper transmission,
      magnetic media, or the HPN.

4)    The SDOH shall also forward an error report as necessary to each MCO and
      LDSS.

5)    On the first (1st) weekend after the first (1st) day of the month
      following the generation of the first (1st) Roster, SDOH shall send MCOs
      and LDSS a second Roster which contains any additional Enrollees that the
      LDSS has added for enrollment for the current month. The SDOH will also
      include any additions to the error report that have occurred since the
      initial error report was generated.

LDSS RESPONSIBILITIES:

1)    LDSS must notify the Contractor electronically or in writing of changes in
      the First Roster and error report, no later than the end of the month.
      (Note: To the extent practicable the date specified must allow for timely
      notice to Enrollees regarding their enrollment status. MCOs and the LDSS
      may develop protocols for the purpose of resolving Roster discrepancies
      that remain unresolved beyond the end of the month. These protocols should
      be contained in Section G of this Appendix.)

2)    Enrollment and eligibility issues are reconciled by the LDSS to the extent
      possible, through manual adjustments to the PCP subsystem enrollment and
      WMS eligibility files, if appropriate.

MCO RESPONSIBILITIES:

1)    The Contractor is at risk for providing Benefit Package services for those
      Enrollees listed on the 1st and 2nd rosters for the month in which the 2nd
      Roster is generated. Contractor is not at risk for providing services to
      Enrollees who appear on the monthly disenrollment report.

2)    The Contractor must submit claims to the State's Fiscal Agent for all
      Eligible Persons that are on the 1st and 2nd Rosters (see Appendix H, page
      7), adjusted to add Eligible Persons enrolled by the LDSS after Roster
      production and to remove individuals disenrolled by LDSS after Roster
      production (as notified to the Contractor). In the cases of retroactive
      disenrollments, the Contractor is responsible for submitting an adjustment
      to void any previously paid premiums for the period of retroactive
      disenrollment, where the Contractor was not at risk for the provision of
      Benefit

                                   APPENDIX H
                                 October 1, 2004
                                       H-8

<PAGE>

      Package services. Payment of subcapitation does not constitute "provision
      of Benefit Package services."

E. DISENROLLMENT:

LDSS Responsibilities:

      1.    The LDSS will accept requests for disenrollment directly from
            Enrollees and may not require Enrollees to approach the MCO for a
            disenrollment form. Where an LDSS is authorized to mandate
            enrollment, all requests for disenrollment must be directed to the
            LDSS or the enrollment broker. LDSSs and the enrollment broker must
            utilize the State-approved Disenrollment forms.

      2.    Enrollees may initiate a request for an expedited disenrollment to
            the LDSS. The LDSS will expedite the disenrollment process in those
            cases where an Enrollee's request for disenrollment involves an
            urgent medical need, a complaint of non-consensual enrollment or,
            in New York City and other local districts where homeless
            individuals are exempt, homeless individuals in the shelter system.
            If approved, the LDSS will manually process the disenrollment
            through the PCP Subsystem.

      3.    The LDSS will process routine disenrollment requests to take effect
            on the first (1st) day of the following month if the request is made
            BEFORE the fifteenth (15th) day of the month. In no event shall the
            Effective Date of Disenrollment be later than the first (1st) day of
            the second month after the month in which an Enrollee requests a
            disenrollment.

      4.    The LDSS will disenroll Enrollees automatically upon death or loss
            of Medicaid eligibility. All such disenrollments will be effective
            at the end of the month in which the death or loss of eligibility
            occurs or at the end of the last month of guaranteed eligibility,
            where applicable.

      5.    In districts where the LDSS has the authority to operate a mandatory
            program, and in voluntary counties that enforce lock-in, the LDSS
            will disenroll Enrollees who request disenrollment upon
            determination that they meet good cause requirements as specified in
            Section 7.3 and 8.7 of this Agreement. The LDSS will provide
            Enrollees with notice of their right to request a fair hearing if
            their disenrollment request is denied. This notice must outline the
            reason(s) for the denial.

      6.    The LDSS will promptly disenroll an Enrollee whose managed care
            eligibility or health status changes such that he/she is deemed by
            the LDSS to meet the exclusion criteria. The LDSS will provide
            Enrollees with a notice of their right to request a fair hearing.

                                   APPENDIX H
                                October 1, 2004
                                      H-9

<PAGE>

      7.    In instances where an Enrollee requests disenrollment due to
            exclusion, the LDSS must notify the Enrollee of the approval or
            denial of exclusion/disenrollment status, including fair hearing
            rights if disenrollment is denied.

      8.    The LDSS agrees that retroactive disenrollments are to be used only
            when absolutely necessary. Circumstances warranting a retroactive
            disenrollment are rare and include when an individual is enrolled or
            autoassigned while meeting exclusion criteria or when an Enrollee
            enters or resides in a residential institution under circumstances
            which render the individual excluded from managed care; is
            incarcerated; is an SSI infant less than six (6) months of age; or
            dies - as long as the Contractor was not at risk for provision of
            Benefit Package services for any portion of the retroactive period.
            Payment of subcapitation does not constitute "provision of Benefit
            Package services." The LDSS must notify the Contractor of the
            retroactive disenrollment prior to the action. The LDSS must find
            out if the Contractor has made payments to providers on behalf of
            the Enrollee prior to disenrollment. After this information is
            obtained, the LDSS and Contractor will agree on a retroactive
            disenrollment or prospective disenrollment date.

            In all cases of retroactive disenrollment, including disenrollments
            effective the first day of the current month, the local district
            must notice the Contractor at the time of disenrollment, of the
            Contractor's responsibility to submit to the SDOH's Fiscal Agent
            voided premium claims for any full months of retroactive
            disenrollment where the Contractor was not at risk for the provision
            of Benefit Package services during the month. However, failure by
            the LDSS to so notify the Contractor does not affect the right of
            the SDOH to recover the premium payment as authorized by Section 3.6
            of this Agreement.

                                   APPENDIX H
                                October 1, 2004
                                      H-10

<PAGE>

      9.    Generally the effective dates of disenrollment are prospective.
            Effective dates for other than routine disenrollments are described
            below:

<TABLE>
<S>                                                 <C>
Reason for Disenrollment                            Effective Date of Disenrollment

-     Infants weighing less than 1200 grams at       -   First Day of the month of birth or the
      birth and other infants under six (6) months      month of onset of disability, whichever is
      of age who meet the criteria for the SSI or       later
      SSI related category

-     Death of Enrollee                              -   First day of the month after death

-     Incarceration                                  -   First day of the month after incarceration

-     Enrollee entered or stayed in a                -   First day of the month following entry
      residential institution under circumstances        or first day of the month following
      which rendered the individual excluded from        classification of the stay as permanent,
      managed care, including when an Enrollee is        subsequent to entry(1)
      admitted to a hospital that 1) is certified
      by Medicare as a long-term care hospital and
      2) has an average length of stay for all
      patients greater than ninety-five (95) days
      as reported in the Statewide Planning and
      Research Cooperative System (SPARCS) Annual
      Report 2002.

-     Individual enrolled or autoassigned            -   Effective Date of Enrollment in the
      while meeting exclusion criteria                   Contractor's Plan.

Move by Enrollee

      -     (Non-NYC)-Enrollee moved                 -   First day of the month after the update
            outside of the Service Area of the           of the system with the new address(2)
            contract

      -     (NYC)-Enrollee moved outside of          -   First day of month after the update of
            New York City                                the system with the new address(3)
</TABLE>

            (1)   Local districts shall make adjustments as necessary to allow a
            residential institution to be reimbursed by SDOH's Fiscal Agent for
            services provided by the residential institution if such stay is
            under circumstances which render the Enrollee excluded from managed
            care. However in such instances, if the Contractor was at risk for
            providing Benefit Package services to the Enrollee for a portion of
            the month, the Contractor is entitled to keep the capitation payment
            for the month.

            (2)   In counties outside of New York City, LDSSs should work
            together to ensure continuity of care through the Contractor if the
            Contractor's service area includes the county to which the Enrollee
            has moved and the Enrollee, with continuous eligibility, wishes to
            stay enrolled in the Contractor's plan.

                                   APPENDIX H
                                 October 1, 2004
                                      H-11

<PAGE>

            (3)   In New York City, Enrollees, not in guaranteed status, who
            move out of the Contractor's Service Area but not outside, of the
            City of New York (e.g., move from one borough to another), will not
            be involuntarily disenrolled, but must request a disenrollment or
            transfer. These disenrollments will be performed on a routine basis
            unless there is an urgent medical need to expedite the
            disenrollment.

      10.   The LDSS is responsible for informing Enrollees of their right to
            change MCOs including any applicable lock-in restrictions. For those
            LDSSs that have implemented a mandatory enrollment program, families
            or members of a case wishing to change MCOs will be required to do
            so as a unit, unless the LDSS determines a "good cause" reason to
            waive this requirement as specified in Section 6.6 (c) (i) of this
            Agreement.

      11.   The LDSS will render a decision within thirty (30) days of the
            receipt of a fully documented request for disenrollment, except for
            Contractor-initiated disenrollments where the LDSS decision must be
            made within fifteen (15) days as specified in Section 8.8 (g) of
            this Agreement.

      12.   The LDSS is responsible for sending the following notices to
            Enrollees regarding their disenrollment status. Where practicable,
            the process will allow for timely notification to Enrollees unless
            there is "good cause" to disenroll more expeditiously.

            a)    Notice of Disenrollment: These notices will advise the
                  Enrollee of the LDSS's determination regarding an
                  Enrollee-initiated, LDSS-initiated or Contractor-initiated
                  disenrollment and will include the Effective Date of
                  Disenrollment. In cases where the Enrollee is being
                  involuntarily disenrolled, the notice must contain fair
                  hearing rights.

            b)    When the LDSS denies any Enrollee's request for disenrollment
                  pursuant to Section 8 of the contract, the LDSS must inform
                  the Enrollee in writing explaining the reason for the denial,
                  stating the facts upon which the denial is based, citing the
                  statutory and regulatory authority and advising the Enrollee
                  of his/her right to a fair hearing pursuant to 18NYCRR Part
                  358.

            c)    End of Lock-In Notice: Where Lock-In provisions are enforced,
                  Enrollees must be notified sixty (60) days before the end of
                  their Lock-In Period.

            d)    Notice of Change to "Guarantee Coverage": This notice will
                  advise the Enrollee that his or her Medicaid coverage is
                  ending and how this affects his or her enrollment in Medicaid
                  managed care. This notice contains pertinent information
                  regarding "guaranteed eligibility" benefits and dates of
                  coverage. If an Enrollee is not eligible for guarantee, this
                  notice is not necessary.

                                   APPENDIX H
                                October 1, 2004
                                      H-I2

<PAGE>

      13.   The LDSS may require that an individual that has been disenrolled at
            the request of the Contractor be returned to the Medicaid
            fee-for-service program.

      14.   In those instances where the LDSS approves the Contractor's request
            to disenroll an Enrollee, and the Enrollee requests a fair hearing,
            the Contractor will continue to keep the Enrollee In the plan until
            the disposition of the fair hearing, when Aid to Continue is ordered
            by OAH.

      15.   The LDSS will review each Contractor requested disenrollment in
            accordance with the provisions of Section 8.8 of this Agreement.
            Where applicable, the LDSS may consult with local mental health and
            substance abuse authorities in the district when making the
            determination to approve or disapprove the request.

      16.   The LDSS shall establish procedures whereby the Contractor refers
            cases which are appropriate for an LDSS-initiated disenrollment and
            submits supporting documentation to the LDSS.

      17.   After the LDSS receives and, if appropriate, approves the request
            for disenrollment either from the Enrollee or the Contractor, the
            LDSS will update the PCP subsystem file with an end date. MEVS and
            the Fiscal Agent are then updated to reflect the Enrollee's return
            to fee-for-service processing. The Enrollee is removed from the
            Contractor's Roster.

      MCO RESPONSIBILITIES:

      1.    In those instances where the Contractor directly receives
            disenrollment forms, the Contractor will forward these
            disenrollments to the LDSS for processing within five (5) business
            days (or according to Section F of this Appendix). During pulldown
            week, these forms may be faxed to the LDSS with the hard copy to
            follow.

      2.    The Contractor must accept and transmit all requests for voluntary
            disenrollments from its Enrollees to the LDSS, and shall not impose
            any barriers to disenrollment requests. The Contractor may require
            that a disenrollment request be in writing, contain the signature of
            the Enrollee, and state the Enrollee's correct MCO or Medicaid
            identification number.

      3.    Following LDSS procedures, the Contractor will refer cases which are
            appropriate for an LDSS-initiated disenrollment and will submit
            supporting documentation to the LDSS. This includes, but is not
            limited to, changes in status for its enrolled members that may
            impact eligibility for enrollment in an MCO such as address changes,
            incarceration, death, exclusion from managed care, etc.

      4.    With respect to Contractor-initiated disenrollments:

            a)    The Contractor may initiate an involuntary disenrollment if
                  the Enrollee engages in conduct or behavior that seriously
                  impairs the Contractor's ability

                                   APPENDIX H
                                 October 1, 2004
                                      H-13

<PAGE>

                  to furnish services to either the Enrollee or other
                  Enrollee's, provided that the Contractor has made and
                  documented reasonable efforts to resolve the problems
                  presented by the Enrollee.

            b)    The Contractor may not request disenrollment because of an
                  adverse change in the Enrollee's health status, or because of
                  the Enrollee's utilization of medical services, diminished
                  mental capacity, or uncooperative or disruptive behavior
                  resulting from the Enrollee's special needs (except where
                  continued enrollment in the Contractor's plan seriously
                  impairs the Contractor's ability to furnish services to either
                  the Enrollee or other Enrollees).

            c)    The Contractor must make a reasonable effort to identify for
                  the Enrollee, both verbally and in writing, those actions of
                  the Enrollee that have interfered with the effective provision
                  of covered services as well as explain what actions or
                  procedures are acceptable.

            d)    The Contractor shall give prior verbal and written notice to
                  the Enrollee, with a copy to the LDSS, of its intent to
                  request disenrollment. The written notice shall advise the
                  Enrollee that the request has been forwarded to the LDSS for
                  review and approval. The written notice must include the
                  mailing address and telephone number of the LDSS.

            e)    The Contractor shall keep the LDSS informed of decisions
                  related to all complaints filed by an Enrollee as a result of,
                  or subsequent to, the notice of intent to disenroll.

      5.    The Contractor will not consider an Enrollee disenrolled without
            confirmation from the LDSS or the Roster (as described in Section D
            of this Appendix).

      F. EXPEDITED DISENROLLMENTS

      Enrollees may request an expedited disenrollment if they have an urgent
      medical need to disenroll, if they were non-consensually enrolled in a
      managed care plan, or, if they are homeless and residing in the shelter
      system in New York City or other local districts where homeless
      individuals are exempt. Individuals who request to be disenrolled from
      managed care based on their documented HIV, ESRD, or SPMI/SED status are
      categorically eligible for an expedited disenrollment on the basis of
      urgent medical need.

      LDSS RESPONSIBILITIES:

      1.    The LDSS, to the extent possible, will process an expedited
            disenrollment within two business days of its determination that an
            expedited disenrollment is warranted. A disenrollment notice must be
            sent to the Enrollee outlining approval of the disenrollment
            request, including the Effective Date of Disenrollment.

                                   APPENDIX H
                                 October 1, 2004
                                      H-14

<PAGE>
 2.    The Effective Date of Disenrollments resulting from expedited processing
      are as follows:

<TABLE>
<CAPTION>
<S>                                              <C>
REASON FOR DISENROLLMENT                         EFFECTIVE DATE OF DISENROLLMENT

Urgent medical need                              - First day of the next month after
                                                   determination except where medical need
                                                   requires an earlier disenrollment

Non-consensual enrollment                        - Retroactive to the first day of the month of
                                                   enrollment

Homeless individuals residing in the shelter     - Retroactive to the first day of the month of
system in NYC or in other districts where          the request
homeless individuals are exempt
</TABLE>

G. LDSS AND PLAN SPECIFIC ADDENDA TO APPENDIX H.

  LDSS Name        Rensselaer County Department of Social Services

  MCO Name         WellCare of New York, Inc.

                                   APPENDIX H
                                 October 1, 2004
                                      H-15

<PAGE>

                                   APPENDIX I

                       NEW YORK STATE DEPARTMENT OF HEALTH
                     GUIDELINES FOR USE OF MEDICAL RESIDENTS

                                   APPENDIX I
                                 October 1, 2004
                                      I-1

<PAGE>

                                   APPENDIX I

                                MEDICAL RESIDENTS

      (a)   Medical Residents as Primary Care Providers. MCOs may utilize
            medical residents as participants (but not designated as 'primary
            care providers') in the care of Enrollees as long as all of the
            following conditions are met:

            1)    Residents are a part of patient care teams headed by fully
                  licensed and MCO credentialed attending physicians serving
                  patients in one or more training sites in an "up weighted" or
                  "designated priority" residency program. Residents in a
                  training program which was disapproved as a designated
                  priority program solely due to the outcome measurement
                  requirement for graduates may be eligible to participate in
                  such patient care teams.

            2)    Only the attending physicians and nurse practitioners on the
                  training team, not residents, may be credentialed to the MCO
                  and may be empanelled with Enrollees. Enrollees must be
                  assigned an attending physician or certified nurse
                  practitioner to act as their PCP, though residents on the team
                  may perform all or many of the visits to the Enrollee as long
                  as the majority of these visits are under the direct
                  supervision of the Enrollee's designated PCP. Enrollees have
                  the right to request care by their PCP in addition or instead
                  of being seen by a resident.

            3)    Residents may work with attending physicians and certified
                  nurse practitioners to provide continuity of care to patients
                  under the supervision of the patient's PCP. Patients must be
                  made aware of the resident/attending relationship and be
                  informed of their rights to be cared for directly by their
                  PCP.

            4)    Residents eligible to be involved in a continuity relationship
                  with patients must be available at least 20% of the total
                  training time in the continuity of care setting and no less
                  than 10% of training time in any training year must be in the
                  continuity of care setting and no fewer than nine (9) months a
                  year must be spent in the continuity of care setting.

            5)    Residents meeting these criteria provide increased capacity
                  for enrollment to their team according to the following
                  formula:

                      PGY-1          300 per FTE
                      PGY-2          750 per FTE
                      PGY-3          1125 per FTE
                      PGY-4          1500 per FTE

                  Only hours spent routinely scheduled for patient care in the
                  continuity of care training site may count as providing
                  capacity and are based on 1.0 FTE = 40 hours.

                                   APPENDIX I
                                 October 1, 2004
                                       I-2

<PAGE>

      6)    In order for a resident to provide continuity of care to an
            Enrollee, both the resident and the attending PCP must have regular
            hours in the continuity site and must be scheduled to be in the site
            together the majority of the time.

      7)    A preceptor/attending is required to be present a minimum of sixteen
            (16) hours of combined precepting and direct patient care in the
            primary care setting to be counted as a team supervising PCP and
            accept an increased number of Enrollees based upon the residents
            working on his/her team. Time spent in patient care activities at
            other clinical sites or in other activities off-site is not counted
            towards this requirement.

      8)    A sixteen (16) hour per week attending may have no more than four
            (4) residents on their team. Attendings spending twenty-four (24)
            hours per week in patient care/supervisory activity at the
            continuity site could have six (6) residents per team. Attendings
            spending thirty-two (32) hours per week could have eight (8)
            residents on their team. Two (2) or more attendings may join
            together to form a larger team as long as the ratio of attending to
            residents does not exceed 1:4 and all attendings comply with the
            sixteen (16) hour minimum.

      9)    Specialty consults must be performed or directly supervised by a MCO
            credentialed specialist. The specialist may be assisted by a
            resident or fellow.

      10)   Responsibility for the care of the Enrollee remains with the
            attending physician. All attending/resident teams must provide
            adequate continuity of care, twenty-four (24) hour a day, seven (7)
            day a week coverage, and appointment and availability access.

      11)   Residents who do not qualify to act as continuity providers as part
            of an attending/resident team may still participate in the episodic
            care of Enrollees as long as that care is under the supervision of
            an attending physician credentialed to a MCO. Such residents would
            not add to the capacity of that attending to empanel Enrollees,
            however.

      12)   Certified nurse practitioners and registered physician's assistants
            may not act as attending preceptors for resident physicians.

(B) MEDICAL RESIDENTS as SPECIALTY CARE PROVIDERS

      (1)   Residents may participate in the specialty care of Medicaid managed
            care patients in all settings supervised by fully licensed and
            MCO/PHSP credentialed specialty attending physicians.

      (2)   Only the attending physicians, not residents or fellows, may be
            credentialed by the MCO. Each attending must be credentialed by each

                                   APPENDIX I
                                 October 1, 2004
                                       I-3

<PAGE>

            MCO with which they will participate. Residents may perform all or
            many of the clinical services for the Enrollee as long as these
            clinical services are under the supervision of an appropriately
            credentialed specialty physician. Even when residents are
            credentialed by their program in particular procedures, certifying
            their competence to perform and teach those procedures, the overall
            care of each Enrollee remains the responsibility of the supervising
            MCO-credentialed attending.

      (3)   It is understood that many Enrollees will identify a resident as
            their specialty provider but the responsibility for all clinical
            decision-making remains with the attending physician of record.

      (4)   Enrollees must be given the name of the responsible attending
            physician in writing and be told how they may contact their
            attending physician or covering physician, if needed. This allows
            Enrollees to assist in the communication between their primary care
            provider and specialty attending and enables them to reach the
            specialty attending if an emergency arises in the course of their
            care. Enrollees must be made aware of the resident/attending
            relationship and must have a right to be cared for directly by the
            responsible attending physician, if requested.

      (5)   Enrollees requiring ongoing specialty care must be cared for in a
            continuity of care setting. This requires the ability to make
            follow-up appointments with a particular resident/attending
            physician, or if that provider team is not available, with a member
            of the provider's coverage group in order to insure ongoing
            responsibility for the patient by his/her MCO credentialed
            specialist. The responsible specialist and his/her specialty
            coverage group must be identifiable to the patient as well as to the
            referring primary care provider.

      (6)   Attending specialists must be available for emergency consultation
            and care during non-clinic hours. Emergency coverage may be provided
            by residents under adequate supervision. The attending or a member
            of the attending's coverage group must be available for telephone
            and/or in-person consultation when necessary.

      (7)   All training programs participating in Medicaid managed care must be
            accredited by the appropriate academic accrediting agency.

      (8)   All sites in which residents train must produce legible (preferably
            typewritten) consultation reports. Reports must be transmitted such
            they are received in a time frame consistent with the clinical
            condition of the patient, the urgency of the problem and the need
            for follow-up by the primary care physician. At a minimum, reports
            should be transmitted so that they are received no later than two
            (2) weeks from the date of the specialty visit.

                                   APPENDIX I
                                 October 1, 2004
                                       I-4

<PAGE>

      (9)   Written reports are required at the time of initial consultation and
            again with the receipt of all major significant diagnostic
            information or changes in therapy. In addition, specialists must
            promptly report to the referring primary care physician any
            significant findings or urgent changes in therapy which result from
            the specialty consultation.

All training sites must deliver the same standard of care to all patients
irrespective of payor. Training sites must integrate the care of Medicaid,
uninsured and private patients in the same settings.

                                   APPENDIX H
                                 October 1, 2004
                                       J-5

<PAGE>

                                   APPENDIX J

           NEW YORK STATE DEPARTMENT OF HEALTH GUIDELINES OF FEDERAL
                         AMERICANS WITH DISABILITIES ACT

                                   APPENDIX J
                                October 1, 2004
                                      J-1
<PAGE>

                     GUIDELINES FOR MEDICAID MCO COMPLIANCE
                 WITH THE AMERICANS WITH DISABILITIES ACT (ADA)

1.    OBJECTIVES

Title II of the Americans With Disabilities Act (ADA) and Section 504 of the
Rehabilitation Act of 1973 (Section 504) provides that no qualified individual
with a disability shall, by reason of such disability, be excluded from
participation in or denied access to the benefits of services, programs or
activities of a public entity, or be subject to discrimination by such an
entity. Public entities include State and local government and ADA and Section
504 requirements extend to all programs and services provided by State and local
government. Since Medicaid is a government program, health services provided
through Medicaid Managed Care must be accessible to all who qualify for the
program.

MCO responsibilities for compliance with the ADA are imposed under Title II and
Section 504 when, as a contractor in a Medicaid program, a plan is providing a
government service. If an individual provider under contract with the MCO is not
accessible, it is the responsibility of the MCO to make arrangements to assure
that alternative services are provided. The MCO may determine it is expedient to
make arrangements with other providers, or to describe reasonable alternative
means and methods to make these services accessible through its existing
contractors. The goals of compliance with ADA Title II requirements are to offer
a level of services that allows people with disabilities access to the program
in its entirety, and the ability to achieve the same health care results as any
program participant.

MCO responsibilities for compliance with the ADA are also imposed under Title
III when the MCO functions as a public accommodation providing services to
individuals (e.g. program areas and sites such as marketing, education, member
services, orientation, complaints and appeals). The goals of compliance with ADA
Title III requirements are to offer a level of services that allows people with
disabilities full and equal enjoyment of the goods, services, facilities or
accommodations that the entity provides for its customers or clients. New and
altered areas and facilities must be as accessible as possible. Whenever MCOs
engage in new construction or renovation, compliance is also required with
accessible design and construction standards promulgated pursuant to the ADA as
well as State and local laws. Title III also requires that public accommodations
undertake "readily achievable barrier removal" in existing facilities where
architectural and communications barriers can be removed easily and without much
difficulty or expense.

The state uses Plan Qualification Standards to qualify MCOs for participation in
the Medicaid Managed Care Program. Pursuant to the state's responsibility to
assure program access to all recipients, the Plan Qualification Standards
require each MCO to submit an ADA Compliance Plan that describes in detail how
the MCO will make services, programs and activities readily accessible and
useable by

                                   APPENDIX J
                                 October 1, 2004
                                       J-2

<PAGE>

individuals with disabilities. In the event that certain program sites are not
readily accessible, the MCO must describe reasonable alternative methods for
making the services or activities accessible and usable.

The objectives of these guidelines are threefold:

      -     to ensure that MCOs take appropriate steps to measure access and
            assure program accessibility for persons with disabilities;

      -     to provide a framework for managed care organizations (MCOs) as they
            develop a plan to assure compliance with the Americans with
            Disabilities Act (ADA); and

      -     to provide standards for the review of MCO Compliance Plans.

These guidelines include a general standard followed by a discussion of specific
considerations and suggestions of methods for assuring compliance. Please be
advised that, although these guidelines and any subsequent reviews by State and
local governments can give the contractor guidance, it is ultimately the
contractor's obligation to ensure that it complies with its contractual
obligations, as well as with the requirements of the ADA, Section 504, and other
federal, state and local laws. Other federal, state and local statutes and
regulations also prohibit discrimination on the basis of disability and may
impose requirements in addition to those established under ADA. For example,
while the ADA covers those impairments that "substantially" limit one or more of
the major life activities of an individual, New York City Human Rights Law
deletes the modifier "substantially".

II.   DEFINITIONS

A.    "Auxiliary aids and services" may include qualified interpreters, note
      takers, computer-aided transcription services, written materials,
      telephone handset amplifiers, assistive listening systems, telephones
      compatible with hearing aids, closed caption decoders, open and closed
      captioning, telecommunications devices for enrollees who are deaf or hard
      of hearing (TTY/TDD), video test displays, and other effective methods of
      making aurally delivered materials available to individuals with hearing
      impairments; qualified readers, taped texts, audio recordings, Brailled
      materials, large print materials, or other effective methods of making
      visually delivered materials available to individuals with visual
      impairments.

B.    "Disability" means a mental or physical impairment that substantially
      limits one or more of the major life activities of an individual; a record
      of such impairment; or being regarded as having such an impairment.

                                   APPENDIX J
                                 OCTOBER 1, 2OO4
                                      J-3

<PAGE>

III.  SCOPE OF MCO COMPLIANCE PLAN

The MCO Compliance Plan must address accessibility to services at the MCO's
program sites, including both participating provider sites and MCO facilities
intended for use by enrollee.

IV.   PROGRAM ACCESSIBILITY

Public programs and services, when viewed in their entirety, must be readily
accessible to and useable by individuals with disabilities. This standard
includes physical access, non-discrimination in policies and procedures and
communication. Communications with individuals with disabilities are required to
be as effective as communications with others. The MCO Compliance Plan must
include a detailed description of how MCO services, programs and activities are
readily accessible and usable by individuals with disabilities. In the event
that full physical accessibility is not readily available for people with
disabilities, the MCO Compliance Plan will describe the steps or actions the MCO
will take to assure accessibility to services equivalent to those offered at the
inaccessible facilities.

IV    PROGRAM ACCESSIBILITY

A.    PRE-ENROLLMENT MARKETING AND EDUCATION

STANDARD FOR COMPLIANCE:

Marketing staff, activities and materials will be made available to persons with
disabilities. Marketing materials will be made available in alternative formats
(such as Braille, large print, audio tapes) so that they are readily usable by
people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE

1.    Activities held in physically accessible location, or staff at activities
      available to meet with person in an accessible location as necessary

2.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

3.    Staff training which includes training and information regarding
      attitudinal barriers related to disability

4.    Activities and fairs that include sign language interpreters or the
      distribution of a written summary of the marketing script used by plan
      marketing representatives

5.    Enrollee health promotion material/activities targeted specifically to
      persons with disabilities (e.g. secondary infection prevention,

                                   APPENDIX J
                                 October 1,2004
                                       J-4

<PAGE>

      decubitus prevention, special exercise programs, etc.)

6.    Policy statement that marketing representatives will offer to read or
      summarize to blind or vision impaired individuals any written material
      that is typically distributed to all enrollees

7.    Staff/resources available to assist individuals with cognitive impairments
      in understanding materials

COMPLIANCE PLAN SUBMISSION

1.    A description of methods to ensure that the MCO's marketing presentations
      (materials and communications) are accessible to persons with auditory,
      visual and cognitive impairments

2.    A description of the MCO's policies and procedures, including marketing
      training, to ensure that marketing representatives neither screen health
      status nor ask questions about health status or prior health care services

IV.   PROGRAM ACCESSIBILITY

B.    MEMBER SERVICES DEPARTMENT

Member services functions include the provision to enrollees of information
necessary to make informed choices about treatment options, to effectively
utilize the health care resources, to assist enrollees in making appointments,
and to field questions and complaints, to assist enrollees with the complaint
process.

B1.   ACCESSIBILITY

STANDARD FOR COMPLIANCE:

Member Services sites and functions will be made accessible to, and usable by,
people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE (include, but are not limited to those
identified below)

1.    Exterior routes of travel, at least 36" wide, from parking areas or public
      transportation stops into the MCO's facility

2.    If parking is provided, spaces reserved for people with disabilities,
      pedestrian ramps at sidewalks, and dropoffs

3.    Routes of travel into the facility are stable, slip-resistant, with all
      steps > 1/2" ramped, doorways with minimum 32" opening

4.    Interior halls and passageways providing a clear and unobstructed path or
      travel at least 36" wide to bathrooms and other rooms commonly used by
      enrollees

5.    Waiting rooms, restrooms, and other rooms used by enrollees are accessible
      to people with disabilities

6.    Sign language interpreters and other auxiliary aids and services provided
      in appropriate circumstances

                                   APPENDIX J
                                 OCTOBER 1, 2OO4
                                       J-5

<PAGE>

7.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

8.    Staff training which includes sensitivity training related to disability
      issues [Resources and technical assistance are available through the NYS
      Office of Advocate for Persons with Disabilities - V/TTY (800) 522-4369;
      and the NYC Mayor's Office for People with Disabilities - (212) 788-2830
      or TTY (212)788-2838]

9.    Availability of activities and educational materials tailored to specific
      conditions/illnesses and secondary conditions that affect these
      populations (e.g. secondary infection prevention, decubitus prevention,
      special exercise programs, etc.)

10.   MCO staff trained in the use of telecommunication devices for enrollees
      who are deaf or hard of hearing (TTY/TDD) as well as in the use of NY
      Relay for phone communication

11.   New enrollee orientation available in audio or by interpreter services

12.   Policy that when member services staff receive calls through the NY Relay,
      they will offer to return the call utilizing a direct TTY/TDD connection

COMPLIANCE PLAN SUBMISSION

1.    A description of accessibility to the member services department or
      reasonable alternative means to access member services for enrollees using
      wheelchairs (or other mobility aids)

2.    A description of the methods the member services department will use to
      communicate with enrollees who have visual or hearing impairments,
      including any necessary auxiliary aid/services for enrollees who are deaf
      or hard of hearing, and TTY/TDD technology or NY Relay Service available
      through a toll-free telephone number

3.    A description of the training provided to member services staff to assure
      that staff adequately understands how to implement the requirements of the
      program, and of these guidelines, and are sensitive to the needs of
      persons with disabilities

IV.   PROGRAM ACCESSIBILITY

B2.   IDENTIFICATION OF ENROLLEES WITH DISABILITIES

STANDARD FOR COMPLIANCE:

MCOs must have in place satisfactory methods/guidelines for identifying persons
at risk of, or having, chronic diseases and disabilities and determining their
specific needs in terms of specialist physician referrals, durable medical
equipment, medical supplies, home health services etc. MCOs may not discriminate
against a potential enrollee based on his/her current health status or
anticipated need for future health care. MCOs may not discriminate on the basis
of disability, or perceived disability of an enrollee or their family member.
Health assessment forms may not be used by plans prior to enrollment. (Once a
plan has been chosen, a health assessment form may be used to assess the
person's health care needs.)

                                   APPENDIX J
                                October 1, 2004
                                       J-6

<PAGE>

SUGGESTED METHODS FOR COMPLIANCE

1.    Appropriate post enrollment health screening for each enrollee, using an
      appropriate health screening tool

2.    Patient profiles by condition/disease for comparative analysis to national
      norms, with appropriate outreach and education

3.    Process for follow-up of needs identified by initial screening; e.g.
      referrals, assignment of case manager, assistance with scheduling/keeping
      appointments

4.    Enrolled population disability assessment survey

5.    Process for enrollees who acquire a disability subsequent to enrollment to
      access appropriate services

COMPLIANCE PLAN SUBMISSION

1.    A description of how the MCO will identify special health care, physical
      access or communication needs of enrollees on a timely basis, including
      but not limited to the health care needs of enrollees who:

      -     are blind or have visual impairments, including the type of
            auxiliary aids and services required by the enrollee

      -     are deaf or hard of hearing, including the type of auxiliary aids
            and services required by the enrollee

      -     have mobility impairments, including the extent, if any, to which
            they can ambulate

      -     have other physical or mental impairments or disabilities, including
            cognitive impairments

      -     have conditions which may require more intensive case management

IV.   PROGRAM ACCESSIBILITY

B3.   NEW ENROLLEE ORIENTATION

STANDARD FOR COMPLIANCE:

Enrollees will be given information sufficient to ensure that they understand
how to access medical care through the plan. This information will be made
accessible to, and usable by, people with disabilities.

SUGGESTED METHODS FOR COMPLIANCE

1.    Activities held in physically accessible location, or staff at activities
      available to meet with person in an accessible location as necessary

2.    Materials available in alternative formats, such as Braille, large print,
      audio tapes

3:    Staff training which includes sensitivity training related to disability
      issues [Resources and technical assistance are available

                                   APPENDIX J
                                 October 1, 2004
                                       J-7

<PAGE>

      through the NYS Office of Advocate for Persons with Disabilities - V/TTY
      (800) 522-4369; and the NYC Mayor's Office for People with Disabilities -
      (212) 788-2830 or TTY (212)788-2838]

4.    Activities and fairs that include sign language interpreters or the
      distribution of a written summary of the marketing script used by plan
      marketing representatives

5.    Include in written/audio materials available to all enrollees information
      regarding how and where people with disabilities can access help in
      getting services, for example help with making appointments or for
      arranging special transportation, an interpreter or assistive
      communication devices

6.    Staff/resources available to assist individuals with cognitive impairments
      in understanding materials

COMPLIANCE PLAN SUBMISSION

1.    A description of how the MCO will advise enrollees with disabilities,
      during the new enrollee orientation on how to access care

2.    A description of how the MCO will assist new enrollees with disabilities
      (as well as current enrollees who acquire a disability) in selecting or
      arranging an appointment with a Primary Care Practitioner (PCP)

      -     This should include a description of how the MCO will assure and
            provide notice to enrollees who are deaf or hard of hearing, blind
            or who have visual impairments, of their right to obtain necessary
            auxiliary aids and services during appointments and in scheduling
            appointments and follow-up treatment with participating providers

      -     In the event that certain provider sites are not physically
            accessible to enrollees with mobility impairments, the MCO will
            assure that reasonable alternative site and services are available

3.    A description of how the MCO will determine the specific needs of an
      enrollee with or at risk of having a disability/chronic disease, in terms
      of specialist physician referrals, durable medical equipment (including
      assistive technology and adaptive equipment), medical supplies and home
      health services and will assure that such contractual services are
      provided

4.    A description of how the MCO will identify if an enrollee with a
      disability requires on-going mental health services and how MCO will
      encourage early entry into treatment

5.    A description of how the MCO will notify enrollees with disabilities as to
      how to access transportation, where applicable

IV.   PROGRAM ACCESSIBILITY

B4.   COMPLAINTS AND APPEALS

STANDARD FOR COMPLIANCE;

The MCO will establish and maintain a procedure to protect the rights and
interests of both enrollees and managed care plans by receiving, processing, and
resolving grievances and complaints in an expeditious manner, with the goal of
ensuring resolution of complaints and

                                   APPENDIX J
                                 October 1, 2004
                                       J-8

<PAGE>

access to appropriate services as rapidly as possible.

All enrollees must be informed about the complaint process within their plan and
the procedure for filing complaints. This information will be made available
through the member handbook, the SDOH toll-free complaint line [1-(800)
206-8125] and the plan's complaint process annually, as well as when the MCO
denies a benefit or referral. The MCO will inform enrollees of: the MCO's
complaint procedure; enrollees' right to contact the local district or SDOH with
a complaint, and to file an appeal or request a fair hearing; the right to
appoint a designee to handle a complaint or appeal; the toll free complaint
line. The MCO will maintain designated staff to take and process complaints, and
be responsible for assisting enrollees in complaint resolution.

The MCO will make all information regarding the complaint process available to
and usable by people with disabilities, and will assure that people with
disabilities have access to sites where enrollees typically file complaints and
requests for appeals.

SUGGESTED METHODS FOR COMPLIANCE

1.    800 complaint phone line with TDD/TTY capability

2.    Staff trained in complaint process, and able to provide interpretive or
      assistive support to enrollee during the complaint process

3.    Notification materials and complaint forms in alternative formats for
      enrollees with visual or hearing impairments

4.    Availability of physically necessible sites, e.g. member services
      department sites.

5.    Assistance for individuals with cognitive impairments

COMPLIANCE PLAN SUBMISSION

1.    A description of how MCO's complaint and appeal procedures shall be
      accessible for persons with disabilities, including:

      -     procedures for complaints and appeals to be made in person at sites
            accessible to persons with mobility impairments

      -     procedures accessible to persons with sensory or other impairments
            who wish to make verbal complaints, and to communicate with such
            persons on an ongoing basis as to the status or their complaints and
            rights to further appeals

      -     description of methods to ensure notification material is available
            in alternative formats for enrollees with vision and hearing
            impairments

2.    A description of how MCOs monitor complaints and grievances related to
      people with disabilities. Also, as part of the Compliance Plan, MCOs must
      submit a summary report based on the MCO's most recent year's complaint
      data.

                                   APPENDIX J
                                 October 1, 2004
                                       J-9

<PAGE>

IV.   PROGRAM ACCESSIBILITY

C.    CASE MANAGEMENT

STANDARD FOR COMPLIANCE:

MCOs must have in place adequate case management systems to identify the service
needs of all enrollees, including enrollees with chronic illness and enrollees
with disabilities, and ensure that medically necessary covered benefits are
delivered on a timely basis. These systems must include procedures for standing
referrals, specialists as PCPs, and referrals to specialty centers for enrollees
who require specialized medical care over a prolonged period of time (as
determined by a treatment plan approved by the MCO in consultation with the
primary care provider, the designated specialist and the enrollee or his/her
designee), out of plan referrals and continuation of existing treatment
relationships with out-of-plan providers (during transitional period).

SUGGESTED METHODS FOR COMPLIANCE

1.    Procedures for requesting specialist physicians to function as PCP

2.    Procedures for requesting standing referrals to specialists and/or
      specialty centers, out of plan referrals, and continuation of existing
      treatment relationships

3.    Procedures to meet enrollee needs for, durable medical equipment, medical
      supplies, home visits as appropriate

4.    Appropriately trained MCO staff to function as case managers for special
      needs populations, or sub-contract arrangements for case management

5.    Procedures for informing enrollees about the availability of case
      management services

COMPLIANCE PLAN SUBMISSION

1.    A description of the MCO case management program for people with
      disabilities, including case management functions, procedures for
      qualifying for and being assigned a case manager, and description of case
      management staff qualifications

2.    A description of the MCO's model protocol to enable participating
      providers, at their point of service, to identify enrollees who require a
      case manager

3.    A description of the MCO's protocol for assignment of specialists as PCP,
      and for standing referrals to specialists and specialty centers,
      out-of-plan referrals and continuing treatment relationships

4.    A description of the MCO's notice procedures to enrollees regarding the
      availability of case management services, specialists as PCPs, standing
      referrals to specialists and specialty centers, out-of-plan referrals and
      continuing treatment relationships

                                   APPENDIX J
                                 October 1, 2004
                                      J-10

<PAGE>

IV.   PROGRAM ACCESSIBILITY

D.    PARTICIPATING PROVIDERS

STANDARD FOR COMPLIANCE:

MCOs networks will include all the provider types necessary to furnish the
benefit package, to assure appropriate and timely health care to all enrollees,
including those with chronic illness and/or disabilities. Physical accessibility
is not limited to entry to a provider site, but also includes access to services
within the site, e.g. exam tables and medical equipment.

SUGGESTED METHODS FOR COMPLIANCE

1.    Process for MCO to evaluate provider network to ascertain the degree of
      provider accessibility to persons with disabilities, to identify barriers
      to access and required modifications to policies/procedures

2.    Model protocol to assist participating providers, at their point of
      service, to identify enrollees who require case manager, audio, visual,
      mobility aids, or other accommodations

3.    Model protocol for determining needs of enrollees with mental disabilities

4.    Use of Wheelchair Accessibility Certification Form (see attached)

5.    Submission of map of physically accessible sites

6.    Training for providers re: compliance with Title III of ADA, e.g. site
      access requirements for door widths, wheelchair ramps, accessible
      diagnostic/treatment rooms and equipment; communication issues;
      attitudinal barriers related to disability, etc. [Resources and technical
      assistance are available through the NYS Office of Advocate for Persons
      with Disabilities - V/TTY (800) 522-4369; and the NYC Mayor's Office for
      People with Disabilities - (212) 788-2830 or TTY (212) 788-2838]

7.    Use of ADA Checklist for Existing Facilities and NYC Addendum to OAPD ADA
      Accessibility Checklist as guides for evaluating existing facilities and
      for new construction and/or alteration.

COMPLIANCE PLAN SUBMISSION

1.    A description of how MCO will ensure that its participating provider
      network is accessible to persons with disabilities. This includes the
      following:

      -     Policies and procedures to prevent discrimination on the basis of
            disability or type of illness or condition

      -     Identification of participating provider sites which are accessible
            by people with mobility impairments, including people using mobility
            devices. If certain provider sites are not physically accessible to
            persons with disabilities, the MCO shall describe reasonable,
            alternative means that result in making the provider services
            readily accessible.

      -     Identification of participating provider sites which do not have
            access to sign language interpreters or reasonable alternative

                                   APPENDIX J
                                 October 1, 2004
                                      J-l1

<PAGE>

            means to communicate with enrollees who are deaf or hard of hearing;
            and for those sites describe reasonable alternative methods to
            ensure that services will be made accessible

      -     Identification of participating providers which do not have adequate
            communication systems for enrollees who are blind or have vision
            impairments (e.g. raised symbol and lettering or visual signal
            appliances), and for those sites describe reasonable alternative
            methods to ensure that services will be made accessible

2.    A description of how the MCO's specialty network is sufficient to meet the
      needs of enrollees with disabilities

3.    A description of methods to ensure the coordination of out-of-network
      providers to meet the needs of the enrollees with disabilities

      -     This may include the implementation of a referral system to ensure
            that the health care needs of enrollees with disabilities are met
            appropriately

      -     MCO shall describe policies and procedures to allow for the
            continuation of existing relationships with out-of-network
            providers, when in the best interest of the enrollee with a
            disability

4.    Submission of ADA Compliance Summary Report (see attached - county
      specific/borough specific for NYC) or MCO statement that data submitted to
      SDOH on the Health Provider Network (HPN) files is an accurate reflection
      of each network's physical accessibility

IV.   PROGRAM ACCESSIBILITY

E.    POPULATIONS SPECIAL HEALTH CARE NEEDS

STANDARD FOR COMPLIANCE:

MCOs will have satisfactory methods for identifying persons at risk of, or
having, chronic disabilities and determining their specific needs in terms of
specialist physician referrals, durable medical equipment, medical supplies,
home health services, etc. MCOs will have satisfactory systems for coordinating
service delivery and, if necessary, procedures to allow continuation of existing
relationships with out-of-network provider for course of treatment.

SUGGESTED METHODS FOR COMPLIANCE

1.    Procedures for requesting standing referrals to specialists and/or
      specialty centers, specialist physicians to function as PCP, out of plan
      referrals, and continuation of existing relationships with out-of-network
      providers for course of treatment

2.    Contracts with school-based health centers

3.    Linkages with preschool services, child protective agencies, early
      intervention officials, behavioral health agencies, disability and
      advocacy organizations, etc.

4.    Adequate network of providers and subspecialists (including pediatric
      providers and sub-specialists) and contractual relationships

                                   APPENDIX J
                                 October 1, 2004
                                      J-12

<PAGE>

      with tertiary institutions

5.    Procedures for assuring that these populations receive appropriate
      diagnostic workups on a timely basis

6.    Procedures for assuring that these populations receive appropriate access
      to durable medical equipment on a timely basis

7.    Procedures for assuring that these populations receive appropriate allied
      health professionals (Physical, Occupational and Speech Therapists,
      Audiologists) on a timely basis

8.    State designation as a Well Qualified Plan to serve OMRDD population and
      look-alikes

COMPLIANCE PLAN SUBMISSION

1.    A description of arrangements to ensure access to specialty care providers
      and centers in and out of New York State, standing referrals, specialist
      physicians to function as PCP, out of plan referrals, and continuation of
      existing relationships (out-of-plan) for diagnosis and treatment of rare
      disorders.

2.    A description of appropriate service delivery for children with
      disabilities. This may include a description of methods for interacting
      with school districts, preschool services, child protective service
      agencies, early intervention officials, behavioral health, and disability
      and advocacy organizations and School Based Health Centers.

3.    A description of the pediatric provider and sub-specialist network,
      including contractual relationships with tertiary institutions to meet the
      health care needs of children with disabilities

V.    ADDITIONAL ADA RESPONSIBILITIES FOR PUBLIC ACCOMMODATIONS

Please note that Title III of the ADA applies to all non-governmental providers
of health care. Title III of the Americans With Disabilities Act prohibits
discrimination on the basis of disability in the full and equal enjoyment of
goods, services, facilities, privileges, advantages or accommodations of any
place of public accommodation. A public accommodation is a private entity that
owns, leases or leases to, or operates a place of public accommodation. Places
of public accommodation identified by the ADA include, but are not limited to,
stores (including pharmacies), offices (including doctors' offices), hospitals,
health care providers, and social service centers.

New and altered areas and facilities must be as accessible as possible. Barriers
must be removed from existing facilities when it is readily achievable, defined
by the ADA as easily accomplishable without much difficulty or expense. Factors
to be considered when determining if barrier removal is readily achievable
include the cost of the action, the financial resources of the site involved,
and, if applicable, the overall financial resources of any parent corporation or
entity. If barrier removal is not readily achievable, the ADA requires alternate
methods of making goods and services available. New facilities must be
accessible unless structurally impracticable.

Title III also requires places of public accommodation to provide any auxiliary
aids and services that are needed to ensure equal access to the services it
offers, unless a fundamental alteration in the nature of services or an undue
burden would result. Auxiliary aids include but

                                   APPENDIX J
                                 October 1, 2004
                                      J-13

<PAGE>

are not limited to qualified sign interpreters, assistive listening systems,
readers, large print materials, etc. Undue burden is defined as "significant
difficulty or expense". The factors to be considered in determining "undue
burden" include, but are not limited to, the nature and cost of the action
required and the overall financial resources of the provider. "Undue burden" is
a higher standard than "readily achievable" in that it requires a greater level
of effort on the part of the public accommodation.

Please note also that the ADA is not the only law applicable for people with
disabilities. In some cases, State or local laws require more than the ADA. For
example, New York City's Human Rights Law, which also prohibits discrimination
against people with disabilities, includes people whose impairments are not as
"substantial" as the narrower ADA and uses the higher "undue burden"
("reasonable") standard where the ADA requires only that which is "readily
achievable". New York City's Building Code does not permit access waivers for
newly constructed facilities and requires incorporation of access features as
existing facilities are renovated. Finally, the State Hospital code sets a
higher standard than the ADA for provision of communication (such as sign
language interpreters) for services provided at most hospitals, even on an
outpatient basis.

                                   APPENDIX J
                                 October 1, 2004
                                      J-14

<PAGE>

                                   APPENDIX K

                             PREPAID BENEFIT PACKAGE
                           DEFINITIONS OF COVERED AND
                              NON-COVERED SERVICES

                                   APPENDIX K
                                 October 1, 2004
                                       K-1

<PAGE>

                                   APPENDIX K
                             PREPAID BENEFIT PACKAGE
                DEFINITIONS OF COVERED AND NON-COVERED SERVICES

The categories of services in the Medicaid Managed Care Benefit Package, when
listed as covered services shall be provided by the Contractor to Enrollees when
medically necessary under the terms of this Agreement. The definitions of
covered and non-covered services therein are in summary form; the full
description and scope of each Medicaid covered service as established by the New
York Medical Assistance Program are set forth in the applicable MMIS Provider
Manual.

All care provided by the Contractor, pursuant to this Agreement, must be
provided, arranged, or authorized by the Contractor or its Participating
Providers with the exception of most behavioral health services to SSI or SSI
related beneficiaries (see Benefit Package K-2), and emergency services,
emergency transportation, family planning, mental health and chemical dependence
assessments (one (1) of each per year), court ordered services, and services
provided by Local Public Health Agencies as described in Section 10 of this
Agreement.

This Appendix contains the following two (2) charts:

K-l   A summary of services provided by the Contractor to all Non-SSI Enrollees.

K-2   A summary of services provided by the Contractor to all SSI Enrollees.

ALSO INCLUDED:

I.    Prepaid Benefit Package Definitions of Covered Services

            A)    Medical Services

                  1.    Inpatient Hospital Services

                  1a.   Inpatient Stay Pending Alternate Level of Medical Care

                  2.    Professional Ambulatory Services

                  3.    Physician Services

                  4.    Home Health Services

                  5.    Private Duty Nursing Services

                  6.    Emergency Room Services

                  7.    Services of Other Practitioners

                  8.    Eye Care and Low Vision Services

                  9.    Laboratory Services

                  10.   Radiology Services

                  11.   Early Periodic Screening Diagnosis and Treatment (EPSDT)
                        Services Through the Child Teen Health Program (C/THP)
                        and Adolescent Preventive Services

                  12.   Durable Medical Equipment (DME)

                  13.   Audiology, Hearing Aid Services and Products

                  14.   Preventive Care

                  15.   Prosthetic/Orthotic Orthopedic Footwear

                  16.   Renal Dialysis

                                   APPENDIX K
                                 October 1, 2004
                                       K-2

<PAGE>

                  17.   Experimental or Investigational Treatment

            B)    Behavioral Health Services

                  1.    Chemical Dependence Services

                        a)    Detoxification Services

                              i)    Medically Managed Inpatient Detoxification

                              ii)   Medically Supervised Withdrawal

                        b)    Chemical Dependence Inpatient Rehabilitation and
                              Treatment Services

                        c)    Chemical Dependence Assessment Self-Referral

                  2.    Mental Health Services

                        a)    Inpatient Services

                        b)    Outpatient Services

            C)    Other Covered Services

                  1.    Federally Qualified Health Center (FQHC) Services

II.   Optional Covered Services (at discretion of LDSS and/or Contractor) [See
      Schedule A of Appendix K for Coverage Status]

            A)    Family Planning and Reproductive Health Care

            B)    Dental Services

            C)    Transportation Services

                  1.    Non-Emergency Transportation

                  2.    Emergency Transportation

III.  Definitions of Non-Covered Services

            A)    Medical Non-Covered Services

                  1.    Personal Care Agency Services

                  2.    Residential Health Care Facilities (RHCF)

                  3.    Hospice Program

                  4.    Prescription and Non-Prescription (OTC) Drugs, Medical
                        Supplies, and Enteral Formula

            B)    Non-Covered Behavioral Health Services

                  1.    Chemical Dependence Services

                        a)    Outpatient Rehabilitation and Treatment Services

                              i)    Methadone Maintenance Treatment Program
                                    (MMTP)

                              ii)   Medically Supervised Ambulatory Chemical
                                    Dependence Outpatient Clinic Programs

                              iii)  Medically Supervised Chemical Dependence
                                    Outpatient Rehabilitation Programs

                              iv)   Outpatient Chemical Dependence for Youth
                                    Programs

                        b)    Chemical Dependence Services Ordered by the LDSS

                  2.    Mental Health Services

                        a)    Intensive Psychiatric Rehabilitation Treatment
                              Programs (IPRT)

                                   APPENDIX K
                                 October 1, 2004
                                       K-3

<PAGE>

                        b)    Day Treatment

                        c)    Continuing Day Treatment

                        d)    Day Treatment Programs Serving Children

                        e)    Home and Community Based Services Waiver for
                              Seriously Emotionally Disturbed Children

                        f)    Case Management

                        g)    Partial Hospitalization

                        h)    Services Provided through OMH Designated Clinics
                              for Children With a Diagnosis of Serious Emotional
                              Disturbance (SED)

                        i)    Assertive Community Treatment (ACT)

                        j)    Personalized Recovery Oriented Services (PROS)

                  3.    Rehabilitation Services Provided to Residents of OMH
                        Licensed Community Residences (CRs) and Family Based
                        Treatment Programs

                        a)    OMH Licensed CRs

                        b)    Family-Based Treatment

                  4.    Office of Mental Retardation and Developmental
                        Disabilities (OMRDD) Services

                        a)    Long Term Therapy Services Provided by Article
                              16-Clinic Treatment Facilities or Article 28
                              Facilities

                        b)    Day Treatment

                        c)    Medicaid Service Coordination (MSC)

                        d)    Home and Community Based Services Waivers (HCBS)

                        e)    Services Provided Through the Care at Home Program
                              (OMRDD)

            C)    Other Non-Covered Services

                  1.    The Early Intervention Program (EIP) - Children Birth to
                        Two (2) Years of Age

                  2.    Preschool Supportive Health Services - Children Three
                        (3) Through Four (4) Years of Age

                  3.    School Supportive Health Services - Children Five (5)
                        Through Twenty-One (21) Years of Age

                  4.    Comprehensive Medicaid Case Management (CMCM)

                  5.    Directly Observed Therapy for Tuberculosis Disease

                  6.    AIDS Adult Day Health Care

                  7.    HIV COBRA Case Management

                  8.    Fertility Services

                  9.    Adult Day Health Care

                  10.   Personal Emergency Response Systems (PERS)

                  11.   School-Based Health Centers

IV.   Schedule A of Appendix K, Prepaid Benefit Package, Coverage Status of
      Optional Covered Services

                                   APPENDIX K
                                 October 1, 2004
                                       K-4
<PAGE>

                                  APPENDIX K-l
                    MANAGED CARE PLAN PREPAID BENEFIT PACKAGE

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Inpatient Hospital Services           Up to 365 medically necessary days per
                                      year (366 for leap year) in accordance
                                      with the stop-loss provisions of Section
                                      3.10 of this Agreement. Includes
                                      inpatient detoxification services
                                      provided in Article 28 hospitals for all
                                      Enrollees. Inpatient dental services are
                                      covered. (See dental definition)

Inpatient Stay Pending Alternate      Continued care in a hospital pending
Level of Medical Care                 placement in an alternate lower medical
                                      level of care, consistent with the
                                      provisions of 18 NYCRR 505.20 and 10
                                      NYCRR, Part 85.

Professional Ambulatory Services      Provided through ambulatory care
                                      facilities including hospital outpatient
                                      departments, D&T centers, and emergency
                                      rooms. Services include medical,
                                      surgical, preventive, primary,
                                      rehabilitative, specialty care, mental
                                      health, family planning, C/THP services
                                      and ambulatory dental surgery. Covered
                                      as needed based on medical necessity.

Preventive Health Services            Care or service to avert disease/illness
                                      and/or its consequences. Preventive care
                                      includes primary care, secondary care and
                                      tertiary care. Coverage includes general
                                      health education classes, smoking
                                      cessation classes, childbirth education
                                      classes, parenting classes and nutrition
                                      counseling (with targeted outreach to
                                      persons with diabetes and pregnant women).
                                      HIV counseling and testing is a covered
                                      service for all Enrollees.

Laboratory Services                   Covered when medically necessary as          HIV phenotypic, HIV virtual phenotypic
                                      ordered by a qualified medical               and HIV genotypic drug resistance tests
                                      professional, and when listed in the         with a Provider's order.
                                      Medicaid fee schedule. Coverage excludes
                                      HIV phenotypic, HIV virtual phenotypic
                                      and HIV genotypic drug resistance tests.

Radiology Services                    Covered when medically necessary as
                                      ordered by a qualified medical
                                      professional, and when ordered and
                                      provided by a qualified medical
                                      professional/practitioner.

EPSDT Services/Child Teen             EPSDT is a package of early and periodic     Services not included in the managed
Health Program (C/THP)                screening, including inter-periodic          care Benefit Package ordered by the
                                      screens and, diagnostic and treatment        child's physician based on the results
                                      services that are offered to all             of a screening.
                                      Medicaid eligible children under
                                      twenty-one (21) years of age known in
                                      New York State as the Child Teen Health
                                      Program (C/THP).
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-5

<PAGE>

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Home Health Services                  Home health care services include            Services rendered by a personal care
                                      medically necessary nursing, home health     agency which are approved by the Local
                                      aide services, equipment and appliances,     Social Services District when ordered by
                                      physical therapy, speech/language            the Enrollee's Primary Care Provider
                                      pathology, occupational therapy, social      (PCP). The district will determine the
                                      work services or nutritional services        applicant's need for personal care
                                      provided by a home health care agency        agency services and coordinate a plan of
                                      pursuant to an established care plan.        care with the personal care agency.
                                      Personal care tasks performed by a home
                                      health aide in connection with a home
                                      health care agency visit, and pursuant
                                      to an established care plan, are
                                      covered.

Private Duty Nursing Services         Covered service when medically necessary
                                      in accordance with the ordering
                                      physician, registered physician
                                      assistant or certified nurse
                                      practitioner's written treatment plan.

Emergency Room Services               Covered for emergency conditions,
                                      medical or behavioral, the onset of
                                      which is sudden, manifesting itself by
                                      symptoms of sufficient severity,
                                      including severe pain, that a prudent
                                      layperson, possessing an average
                                      knowledge of medicine and health, could
                                      reasonably expect the absence of medical
                                      attention to result in (a) placing the
                                      health of the person afflicted with such
                                      condition in serious jeopardy, or in the
                                      case of a behavioral condition placing
                                      the health of such person or others in
                                      serious jeopardy; (b) serious impairment
                                      of such person's bodily functions; (c)
                                      serious dysfunction of any bodily organ
                                      or part of such person; or (d) serious
                                      disfigurement of such person. Emergency
                                      services include health care procedures,
                                      treatments or services, including
                                      psychiatric stabilization and medical
                                      detoxification from drugs or alcohol that
                                      are provided for an emergency medical
                                      condition. A medical assessment (triage)
                                      is covered for non-emergent conditions.

Foot Care Services                    Foot care when the Enrollee's (any age)
                                      physical condition poses a hazard due to
                                      the presence of localized illness,
                                      injury or symptoms involving the foot,
                                      or when performed as a necessary and
                                      integral part of otherwise covered
                                      services such as the diagnosis and
                                      treatment of diabetes, ulcers, and
                                      infections.

Eye Care and Low Vision               Eye care includes the services of an
Services                              ophthalmologist, optometrist and an
                                      ophthalmic dispenser and coverage for
                                      contact lenses, polycarbonate lenses,
                                      artificial eyes and replacement of lost
                                      or destroyed glasses (including repairs)
                                      when medically necessary.

                                      Artificial eyes are covered as ordered
                                      by a Contractor's Participating
                                      Provider.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-6

<PAGE>

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Court-Ordered Services                Coverage includes such services ordered
                                      by a court of competent jurisdiction if
                                      the services are in the Contractor's
                                      Benefit Package.

Prosthetic/Orthotic                   Covered when medically necessary as
Services/Orthopedic Footwear          ordered by the Contractor's
                                      Participating Provider.

Mental Health Services                Covered when medically necessary, in         All services in excess of twenty (20)
                                      accordance with the stop-loss provisions     outpatient visits and thirty (30)
                                      as described in Section 3.12 of this         inpatient days in accordance with the
                                      Agreement. Enrollees must be allowed to      stop-loss provisions in Section 3.12 of
                                      self-refer for one (1) mental health         this Agreement. Contractor continues to
                                      assessment from a Contractor's               reimburse mental health service
                                      Participating Provider in a twelve (12)      providers and coordinate care. The
                                      month period. In the case of children,       Contractor is reimbursed for payment
                                      such self-referrals may originate at the     through the stop-loss provisions.
                                      request of a school guidance counselor
                                      or similar source.

Detoxification Services               Covered when medically necessary on          Medically Supervised Inpatient and
                                      either an inpatient or outpatient basis.     Outpatient Withdrawal Services, when
                                      Such services are referred to as             ordered by the LDSS under Welfare Reform
                                      "Medically Managed Detoxification            (as indicated by "code 83").
                                      Services" when provided in facilities
                                      licensed under Title 14 NYCRR Part 816.6
                                      or Article 28 of the Public Health Law;
                                      and "Medically Supervised Inpatient and
                                      Outpatient Withdrawal Services" when
                                      provided in facilities licensed under
                                      Title 14 NYCRR Part 816.7.

Chemical Dependence Inpatient         Covered when medically necessary in          Chemical Dependence Inpatient
Rehabilitation and Treatment          accordance with the stop-loss provisions     Rehabilitation and Treatment Services
Services                              described in Section 3.12 of this            when ordered by the LDSS under Welfare
                                      Agreement.                                   Reform (as indicated by "code 83")

Chemical Dependence                   Enrollees must be allowed to self refer
Assessment Self-Referral              for one (1) assessment from a
                                      Contractor's participating provider in a
                                      twelve (12) month period.

Experimental and/or                   Covered on a case by case basis in
Investigational                       accordance with the provisions of
Treatment                             Section 4910 of the New York State
                                      P.H.L.

Renal Dialysis                        Renal dialysis is covered when medically
                                      necessary as ordered by a qualified
                                      medical professional. Renal dialysis may
                                      be provided in an inpatient hospital
                                      setting, in an ambulatory care facility,
                                      or in the home on recommendation from a
                                      renal dialysis center.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-9
<PAGE>

                                       K-2
              MANAGED CARE PLAN PREPAID HEALTH ONLY BENEFIT PACKAGE
                       FOR SSI AND SSI RELATED RECIPIENTS

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Inpatient Hospital Services           Up to 365 medically necessary days per
                                      year (366 for leap year) in accordance
                                      with the stop-loss provisions of Section
                                      3.10 of this Agreement. Includes
                                      inpatient detoxification services
                                      provided in Article 28 hospitals for all
                                      Enrollees. Inpatient dental services are
                                      covered.

Inpatient Stay Pending                Continued care in a hospital pending
Alternate Level of Medical            placement in an alternate lower medical
Care                                  level of care, consistent with the
                                      provisions of 18 NYCRR 505.20 and 10
                                      NYCRR, Part 85.

Professional Ambulatory Services      Provided through ambulatory care             Mental Health and Chemical Dependence
                                      facilities including hospital outpatient     services.
                                      departments, D&T centers, and emergency
                                      rooms. Services include medical,
                                      surgical, preventive, primary,
                                      rehabilitative, specialty care, family
                                      planning, C/THP services and ambulatory
                                      dental surgery. Covered as needed based
                                      on medical necessity.

EPSDT Services/Child Teen             EPSDT is a package of early and periodic     Services not included in the managed
Health Program (C/THP)                screening, including inter-periodic          care Benefit Package ordered by the
                                      screens and diagnostic and treatment         child's physician based on the results
                                      services that are offered to all Medicaid    of a screening.
                                      eligible children under twenty-one (21)
                                      years of age, known in New York State as
                                      the Child Teen Health Plan (C/THP).

Preventive Health Services            Care and services to avert
                                      disease/illness and/or its consequences.
                                      Preventive care includes primary care,
                                      secondary care and tertiary care.
                                      Coverage includes general health
                                      education classes, smoking cessation
                                      classes, childbirth education classes,
                                      parenting classes and nutrition
                                      counseling (with targeted outreach to
                                      persons with diabetes and pregnant
                                      women). HIV counseling and testing is a
                                      covered service for all Enrollees.

Home Health Services                  Home health care services include            Services rendered by a personal care
                                      medically necessary nursing, home health     agency which are approved by the Local
                                      aide services, equipment and appliances,     Social Services District when ordered by
                                      physical therapy, speech/language            the Enrollee's Primary Care Provider
                                      pathology, occupational therapy, social      (PCP). The district will determine the
                                      work services or nutritional services        applicant's need for personal care
                                      provided by a home health care agency        agency services and coordinate with the
                                      pursuant to an established care plan.        personal care agency a plan of care.
                                      Personal care tasks performed by a home
                                      health aide in connection with a home
                                      health care agency visit, and pursuant
                                      to an established care plan, are
                                      covered.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-10
<PAGE>

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Private Duty Nursing Services         Covered service when medically necessary
                                      in accordance with the ordering
                                      physician, registered physician
                                      assistant or certified nurse
                                      practitioner's written treatment plan.

Emergency Room Services               Covered for emergency conditions,
                                      medical or behavioral, the onset of
                                      which is sudden, manifesting itself by
                                      symptoms of sufficient severity,
                                      including severe pain, that a prudent
                                      layperson, possessing an average
                                      knowledge of medicine and health, could
                                      reasonably expect the absence of medical
                                      attention to result in (a) placing the
                                      health of the person afflicted with such
                                      condition in serious jeopardy, or in the
                                      case of a behavioral condition placing
                                      the health of such person or others in
                                      serious jeopardy; (b) serious impairment
                                      of such person's bodily functions; (c)
                                      serious dysfunction of any bodily organ
                                      or part of such person; or (d) serious
                                      disfigurement of such person. Emergency
                                      services include health care procedures,
                                      treatments or services, including
                                      psychiatric stabilization and medical
                                      detoxification from drugs or alcohol
                                      that are provided for an emergency
                                      medical condition. A medical assessment
                                      (triage) is covered for non-emergent
                                      conditions.

Foot Care Services                    Foot care when the Enrollee's (of any
                                      age) physical condition poses a hazard
                                      due to the presence of localized
                                      illness, injury or symptoms involving
                                      the foot, or when performed as a
                                      necessary and integral part of otherwise
                                      covered services such as the diagnosis
                                      and treatment of diabetes, ulcers, and
                                      infections.

Eye Care and Low Vision               Eye care includes the services of an
Services                              ophthalmologist, optometrist and an
                                      ophthalmic dispenser and coverage
                                      for contact lenses, polycarbonate lenses,
                                      artificial eyes and replacement of lost or
                                      destroyed glasses (including repairs) when
                                      medically necessary.

                                      Artificial eyes are covered as ordered by
                                      the Contractor's Participating Provider.
                                      </TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-ll

<PAGE>

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Dental Services                       Optional Benefit Package dental services     Routine exams, orthodontic services and
                                      include:                                     appliances, dental office surgery,
                                                                                   fillings, prophylaxis, provided to
                                      - Medically necessary preventive,            Enrollees of MCOs not electing to cover
SEE SCHEDULE A OF APPENDIX K            prophylactic and other routine dental      dental services.
FOR COVERAGE STATUS                     care, services and supplies and dental
                                        prosthetics required to alleviate a
                                        serious health condition, including one
                                        which affects employability.

                                      As described in Sections 10.16 and 10.28
                                      of this Agreement, Enrollees may
                                      self-refer to Article 28 clinics
                                      operated by academic dental centers to
                                      obtain covered dental services.

                                      All Contractors must cover the
                                      following, even if dental services is
                                      not a plan covered benefit:

                                      - Ambulatory or inpatient surgical
                                        services (subject to prior authorization
                                        by the Contractor).

                                      Coverage excludes the professional
                                      services of the dentist if dental
                                      services are not covered by the
                                      Contractor's Benefit Package.

Family Planning and                   Family planning means the offering,          Enrollees may always obtain family
Reproductive Health Services          arranging, and furnishing of those           planning and HIV testing and counseling
                                      health services which enable                 services, when part of a family planning
                                      individuals, including minors, who may       visit, outside of the Contractor's
SEE SCHEDULE A OF APPENDIX K          be sexually active, to prevent or reduce     network from any Provider that accepts
FOR COVERAGE STATUS                   the incidence of unintended pregnancies      Medicaid.
                                      and includes the screening, diagnosis
                                      and treatment, as medically necessary,
                                      for sexually transmissible diseases,
                                      sterilization services and screening for
                                      pregnancy. Reproductive health services
                                      also includes all medically necessary
                                      abortions.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-12

<PAGE>

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Transportation Services               NON-EMERGENCY TRANSPORTATION:

Non-Emergency Transportation:         Transportation expenses are covered when     For Contractors that do not cover
                                      transportation is essential in order for     transportation services, these services
                                      an Enrollee to obtain necessary medical      are paid for fee-for-service.
SEE SCHEDULE A OF APPENDIX K FOR      care and services which are covered          Non-emergent transportation requests
COVERAGE STATUS                       under this Benefit Package (or by            should be referred to the LDSS.
                                      fee-for-service Medicaid for carved-out
                                      services). Non-emergent transportation
                                      guidelines may be developed in
                                      conjunction with the LDSS, based on the
                                      LDSS' approved transportation plan.

                                      Transportation services means                For Contractors that cover non-emergency
                                      transportation by ambulance, ambulette       transportation in the Benefit Package,
                                      or invalid coach, taxicab, livery,           transportation costs to MMTP services
                                      public transportation, or other means        may be reimbursed by Medicaid
                                      appropriate to the Enrollee's medical        fee-for-service in accordance with the
                                      condition; and a transportation              LDSS transportation polices in local
                                      attendant to accompany the Enrollee, if      districts where there is a systematic
                                      necessary. Such services may include the     method to discretely identify and
                                      transportation attendant's                   reimburse such transportation costs.
                                      transportation, meals, lodging and
                                      salary; however, no salary will be paid
                                      to a transportation attendant who is a
                                      member of the Enrollee's family.

                                      For Enrollees with disabilities, the
                                      method of transportation must reasonably
                                      accommodate their needs, taking into
                                      account the severity and nature of the
                                      disability.

Emergency Transportation.             EMERGENCY TRANSPORTATION

SEE SCHEDULE A OF APPENDIX K FOR      Emergency transportation can only be
COVERAGE STATUS                       provided by an ambulance service.
                                      Emergency transportation is covered for
                                      Enrollees suffering from severe,
                                      life-threatening or potentially
                                      disabling conditions which require the
                                      provision of emergency medical services
                                      while the Enrollee is being transported.

Laboratory Services                   Covered when medically necessary as          HIV phenotypic, HIV virtual phenotypic
                                      ordered by a medical professional, and       and HIV genotypic drug resistance tests
                                      when listed in the Medicaid fee              with a Provider's order.
                                      schedule. Coverage excludes HIV
                                      phenotypic, HIV virtual phenotypic and
                                      HIV genotypic drug resistance tests.

Radiology Services                    Covered when medically necessary as
                                      ordered by a medical professional, and
                                      when ordered and provided by a qualified
                                      medical professional/practitioner.

Durable Medical Equipment             DME are devices and equipment other than     Excluded services, such as disposable
(DME)                                 medical/surgical supplies enteral            medical/surgical supplies and enteral
                                      formula, and prosthetic or orthotic          formula with a Provider's order.
                                      appliances. Covered when medically
                                      necessary as ordered by the Contractor's
                                      Participating Provider and procured from
                                      a Participating Provider. Coverage
                                      excludes disposable medical/surgical
                                      supplies and enteral formula.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-13

<PAGE>

<TABLE>
<CAPTION>
       COVERED SERVICES                     MANAGED CARE PLAN SCOPE OF BENEFIT       COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------------------------------------------------------------------------------------------------
<S>                                   <C>                                          <C>
Hearing Aid Services                  Provided when medically necessary to         Excluded services, such as hearing aid
                                      alleviate disability caused by the loss      batteries with a Provider's order.
                                      or impairment of hearing. Hearing aid
                                      products include hearing aids, earmolds,
                                      special fittings, and replacement parts.
                                      Coverage excludes hearing aid batteries.

Court-Ordered Services                Coverage includes such services ordered
                                      by a court of competent jurisdiction if
                                      the services are in the Contractor's
                                      Benefit Package.

Prosthetic/Orthotic                   Covered when medically necessary as
Services/ Orthotic Footwear           ordered by a managed care plan qualified
                                      medical professional.

Renal Dialysis                        Renal dialysis is covered when medically
                                      necessary as ordered by a qualified
                                      medical professional. Renal dialysis may
                                      be provided in an inpatient hospital
                                      setting, in an ambulatory care facility,
                                      or in the home on recommendation from a
                                      renal dialysis center.

Experimental and/or                   Covered on a case by case basis in
Investigational Treatment             accordance with the provisions of
                                      Section 4910 of the New York State
                                      P.H.L.

Detoxification Services               Covered when medically necessary on
                                      either an inpatient or outpatient basis.
                                      Such services are referred to as
                                      "Medically Managed Detoxification
                                      Services" when provided in facilities
                                      licensed under Title 14 NYCRR Part 816.6
                                      or Article 28 of the Public Health Law;
                                      and "Medically Supervised Inpatient and
                                      Outpatient Withdrawal Services" when
                                      provided in facilities licensed under
                                      Title 14 NYCRR Part 816.7.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-14

<PAGE>

I.    PREPAID BENEFIT PACKAGE DEFINITIONS OF COVERED SERVICES

A.    MEDICAL SERVICES

1.    INPATIENT HOSPITAL SERVICES

Inpatient hospital services, as medically necessary, shall include, except as
otherwise specified, the care, treatment, maintenance and nursing services as
may be required, on an inpatient hospital basis, up to 365 days per year (366
days in leap year). Among other services, inpatient hospital services encompass
a full range of necessary diagnostic and therapeutic care including medical,
surgical, nursing, radiological, and rehabilitative services. Services are
provided under the direction of a physician, certified nurse practitioner, or
dentist.

la.   INPATIENT STAY PENDING ALTERNATE LEVEL OF MEDICAL CARE

Inpatient stay pending alternate level of medical care, or continued care in a
hospital pending placement in an alternate lower medical level of care,
consistent with the provisions of 18 NYCRR 505.20 and 10 NYCRR, Part 85.

2.    PROFESSIONAL AMBULATORY SERVICES

Outpatient hospital services are provided through ambulatory care facilities.
Ambulatory care facilities include hospital outpatient departments (OPD),
diagnostic and treatment centers (free standing clinics) and emergency rooms.
These facilities may provide those necessary medical, surgical, and
rehabilitative services and items authorized by their operating certificates.
Outpatient services (clinic) also include preventive, primary medical,
specialty, mental health, C/THP and family planning services provided by
ambulatory care facilities.

Hospital OPDs and D&T centers may perform ordered ambulatory services. The
purpose of ordered ambulatory services is to make available to the Participating
Provider those services needed to complement the provision of ambulatory care in
his/her office. Examples are: diagnostic testing and radiology.

3.    PHYSICIAN SERVICES

"Physicians' services," whether furnished in the office, the Enrollee's home, a
hospital, a skilled nursing facility, or elsewhere, means services furnished by
a physician:

      (1)   within the scope of practice of medicine or osteopathy as defined in
            law by the New York State Education Department; and

      (2)   by or under the personal supervision of an individual licensed and
            currently registered by the New York State Education Department to
            practice medicine or osteopathy.

                                   APPENDIX K
                                 October 1, 2004
                                      K-15

<PAGE>

Physician services include the full range of preventive care services, primary
care medical services and physician specialty services that fall within a
physician's scope of practice under New York State law.

The following are also included without limitations:

      -     pharmaceuticals and medical supplies routinely furnished or
            administered as part of a clinic or office visit;

      -     physical examinations, including those which are necessary for
            employment, school, and camp;

      -     physical and/or mental health, or chemical dependence examinations
            of children and their parents as requested by the LDSS to fulfill
            its statutory responsibilities for the protection of children and
            adults and for children in foster care;

      -     health and mental health assessments for the purpose of making
            recommendations regarding a Enrollee's disability status for Federal
            SSI applications;

      -     health assessments for the Infant /Child Assessment Program (ICHAP);

      -     annual preventive health visits for adolescents;

      -     new admission exams for school children if required by the LDSS;

      -     health screening, assessment and treatment of refugees, including
            completing SDOH/LDSS required forms;

      -     Child/Teen Health Program (C/THP) services which are comprehensive
            primary health care services provided to children under twenty-one
            (21) years of age (see Section 10 of this Agreement).

4.    HOME HEALTH SERVICES

      18 NYCRR 505.23(a)(3)

Home health care services are provided to Enrollees in their homes by a home
health agency certified under Article 36 of the New York State P.H.L. (Certified
Home Health Agency - CHHA). Home health services mean the following services
when prescribed by a Provider and provided to a Medicaid managed care Enrollee
in his or her home:

                  -     nursing services provided on a part-time or intermittent
                        basis by a CHHA or, if there is no CHHA that services
                        the county/district, by a registered professional nurse
                        or a licensed practical nurse acting under the direction
                        of the Enrollee's PCP;

                  -     physical therapy, occupational therapy, or speech
                        pathology and audiology services; and

                  -     home health services provided by a person who meets the
                        training requirements of the SDOH, is assigned by a
                        registered professional nurse to provide home health aid
                        services in accordance with the Enrollee's plan of care,
                        and is supervised by a registered professional nurse
                        from a CHHA or if the Contractor has no CHHA available,
                        a registered nurse, or therapist.

                                   APPENDIX K
                                 October 1, 2004
                                      K-16

<PAGE>

Personal care tasks performed by a home health aide incidental to a certified
home health care agency visit, and pursuant to an established care plan, are
covered.

Services include care rendered directly to the Enrollee and instructions to
his/her family or caretaker such as teacher or day care provider in the
procedures necessary for the Enrollee's treatment or maintenance.

The Contractor must provide up to two (2) post partum home visits for high risk
infants and/or high risk mothers, as well as to women with less than a
forty-eight (48) hour hospital stay after a vaginal delivery or less than a
ninety-six (96) hour stay after a cesarean delivery. Visits must be made by a
qualified health professional (minimum qualifications being an RN with
maternal/child health background), the first visit to occur within forty-eight
(48) hours of discharge.

5.    PRIVATE DUTY NURSING SERVICES

Private duty nursing services shall be provided by a person possessing a
license and current registration from the NYS Education Department to practice
as a registered professional nurse or licensed practical nurse. Private duty
nursing services can be provided through an approved certified home health
agency, a licensed home care agency, or a private Practitioner. The location of
nursing services may be in the Enrollee's home or in the hospital.

Private duty nursing services are covered only when determined by the attending
physician to be medically necessary. Nursing services may be intermittent,
part-time or continuous and provided in accordance with the ordering physicians,
or certified nurse practitioner's written treatment plan.

6.    EMERGENCY ROOM SERVICES

Emergency conditions, medical or behavioral, the onset of which is sudden,
manifesting itself by symptoms of sufficient severity, including severe pain,
that a prudent layperson, possessing an average knowledge of medicine and
health, could reasonably expect the absence of medical attention to result in
(a) placing the health of the person afflicted with such condition in serious
jeopardy, or in the case of a behavioral condition placing the health of such
person or others in serious jeopardy; (b) serious impairment of such person's
bodily functions; (c) serious dysfunction of any bodily organ or part of such
person; or (d) serious disfigurement of such person are covered. Emergency
services include health care procedures, treatments or services, needed to
evaluate or stabilize an Emergency Medical Condition including psychiatric
stabilization and medical detoxification from drugs or alcohol. A medical
assessment (triage) is covered for non-emergent conditions.

7.    SERVICES OF OTHER PRACTITIONERS

a)    Nurse Practitioner Services

Nurse practitioner services include preventive services, the diagnosis of
illness and physical conditions, and the performance of therapeutic and
corrective measures, within the scope of the certified nurse practitioner's
licensure and collaborative practice agreement with a licensed physician in
accordance with the requirements of the NYS Education Department.

                                   APPENDIX K
                                 October 1, 2004
                                      K-17

<PAGE>

The following services are also included in the certified nurse practitioner's
scope of services, without limitation:

-     Child/Teen Health Program(C/THP) services which are comprehensive primary
      health care services provided to children under twenty-one (21) (see page
      20 of this Appendix and Section 10.5 of this Agreement);

-     Physical examinations including those which are necessary for employment,
      school and camp.

b.    Rehabilitation Services

      18 NYCRR 505.11

Rehabilitation services are provided for the maximum reduction of physical or
mental disability and restoration of the Enrollee to his or her best functional
level. Rehabilitation services include care and services rendered by physical
therapists, speech-language pathologists and occupational therapists.
Rehabilitation services may be provided in an Article 28 inpatient or outpatient
facility, an Enrollee's home, in an approved home health agency, in the office
of a qualified private practicing therapist or speech pathologist, or for a
child in a school, pre-school or community setting, or in a Residential Health
Care Facility (RHCF) as long as the Enrollee's stay is classified as a
rehabilitative stay. Rehabilitation services are covered as medically necessary,
when ordered by the Contractor's Participating Provider.

c.    Midwifery Services

      SSA Section 1905(a)(17), Education Law Section 695l(i)

Midwifery services include the management of normal pregnancy, childbirth and
postpartum care as well as primary preventive reproductive health care to
essentially healthy women as specified in a written practice agreement and shall
include newborn evaluation, resuscitation and referral for infants. The care may
be provided on an inpatient or outpatient basis including in a birthing center
or in the Enrollee's home as appropriate. The midwife must be licensed by the
NYS Education Department.

d.    Clinical Psychological Services

      18 NYCRR 505.18(a)

Clinical psychological services include psychological evaluation, testing and
therapeutic treatment for personality or behavior disorders.

e.    Foot Care Services

Covered services must include routine foot care when any Enrollee's (regardless
of age) physical condition poses a hazard due to the presence of localized
illness, injury or symptoms involving the foot, or when performed as a necessary
and integral part of otherwise covered services such as the diagnosis and
treatment of diabetes, ulcers, and infections.

                                   APPENDIX K
                                 October 1, 2004
                                      K-18

<PAGE>

Services provided by a podiatrist for persons under twenty-one (21) must be
covered upon referral of a physician, registered physician's assistant,
certified nurse practitioner or certified midwife.

Routine hygienic care of the feet, the treatment of corns and calluses, the
trimming of nails, and other hygienic care such as cleaning or soaking feet, is
not covered in the absence of a pathological condition.

8.    EYE CARE AND LOW VISION SERVICES

      18 NYCRR Section 505.6(b)(l-3)

Eye care includes the services of ophthalmologists, optometrists and ophthalmic
dispensers, and includes eyeglasses, medically necessary contact lenses and
polycarbonate lenses, artificial eyes (stock or custom-made), low vision aids
and low vision services. Eyecare coverage includes the replacement of lost or
destroyed eyeglasses. The replacement of the complete pair of eyeglasses should
duplicate the original prescription and frames. Coverage also includes the
repair or replacement of parts in situations where the damage is the result of
causes other than defective workmanship. Replacement parts should duplicate the
original prescription and frames. Repairs to, and replacements of, frames and/or
lenses must be rendered as needed.

MCOs that allow upgrades of eyeglass frames or additional features, cannot apply
the eyeglass benefit towards the cost and bill the difference to the Enrollee.
However, if the Contractor does not include upgraded eyeglasses or additional
features such as scratchcoating, progressive lenses, or photogray lenses, the
Enrollee may choose to purchase the upgraded frame or feature by paying the
entire cost as a private customer.

Examinations for diagnosis and treatment for visual defects and/or eye disease
is provided only as necessary and as required by the Enrollee's particular
condition. Examinations which include refraction are limited to every two (2)
years unless otherwise justified as medically necessary.

Eyeglasses do not require changing more frequently than every two (2) years
unless medically indicated, such as a change in correction greater than 1/2
diopter, or unless the glasses are lost, damaged, or destroyed.

An ophthalmic dispenser fills the prescription of an optometrist or
opthalmologist and supplies eyeglasses or other vision aids upon the order of
a qualified practitioner.

Enrollees may self-refer to any Participating Provider of vision services
(optometrist or opthalmologist) for refractive vision services.

9.    LABORATORY SERVICES

      18 NYCRR Section 505.7(a)

Laboratory services include medically necessary tests and procedures ordered by
a qualified medical professional and listed in the Medicaid fee schedule for
laboratory services, with the exception of HIV phenotypic, HIV virtual
phenotypic and HIV genotypic drug resistance tests, which are not included in
the Benefit Package and are covered by Medicaid fee-for-service.

                                   APPENDIX K
                                 October 1, 2004
                                      K-19

<PAGE>

All laboratory testing sites providing services under this Contract must have a
permit issued by the New York State Department of Health and a Clinical
Laboratory Improvement Act (CLIA) certificate of waiver, a physician performed
microscopy procedures (PPMP) certificate, or a certificate of registration along
with a CLIA identification number. Those laboratories with certificates of
waiver or a PPMP certificate may perform only those specific tests permitted
under the terms of their waiver. Laboratories with certificates of registration
may perform a full range of laboratory tests for which they have been certified.
Physicians providing laboratory testing may perform only those specific limited
laboratory procedures identified in the Physician's MMIS Provider Manual.

10.   RADIOLOGY SERVICES

            18 NYCRR Section 505.17(c)(7)(d)

Radiology services include medically necessary services provided by qualified
practitioners in the provision of diagnostic radiology, diagnostic ultrasound,
nuclear medicine, radiation oncology, and magnetic resonance imaging (MRI).
These services may only be performed upon the order of a qualified practitioner.

11.   EARLY PERIODIC SCREENING DIAGNOSIS AND TREATMENT (EPSDT) SERVICES THROUGH
      THE CHILD TEEN HEALTH PROGRAM (C/THP) AND ADOLESCENT PREVENTIVE SERVICES

            18 NYCRR Section 508.8

Child/Teen Health Program (C/THP) is a package of early and periodic screening,
including inter-periodic screens and, diagnostic and treatment services that New
York State offers all Medicaid eligible children under twenty-one (21) years of
age. Care and services shall be provided in accordance with the periodicity
schedule and guidelines developed by the New York State Department of Health.
The care includes necessary health care, diagnostic services, treatment and
other measures (described in Section 1905(a) of the Social Security Act) to
correct or ameliorate defects, and physical and mental illnesses and conditions
discovered by the screening services (regardless of whether the service is
otherwise included in the New York State Medicaid Plan). The package of services
includes administrative services designed to assist families obtain services for
children that include outreach, education, appointment scheduling,
administrative case management and transportation assistance.

12.   DURABLE MEDICAL EQUIPMENT (DME)

            18 NYCRR Section 505.5(a)(l) and Section 4.4 of the MMIS DME,
            Medical and Surgical Supplies and Prosthetic and Orthotic Appliances
            Provider Manual

Durable Medical Equipment (DME) are devices and equipment, other than
medical/surgical supplies, enteral formula, and prosthetic or orthotic
appliances, and have the following characteristics:

            (i)   can withstand repeated use for a protracted period of time;

            (ii)  are primarily and customarily used for medical purposes;

            (iii) are generally not useful to a person in the absence of illness
                  or injury; and

            (iv)  are usually not fitted, designed or fashioned for a particular
                  individual's use. Where equipment is intended for use by only
                  one (1) person, it may be either custom made or customized.

                                   APPENDIX K
                                 October 1, 2004
                                      K-20

<PAGE>

DME must be ordered by a qualified practitioner and procured from a
Participating Provider.

13.   AUDIOLOGY, HEARING AID SERVICES AND PRODUCTS

      18 NYCRR Section 505.31 (a)(l)(2) and Section 4.7 of the MM1S Hearing Aid
      Provider Manual

a)    Hearing aid services and products are provided in compliance with Article
      37-A of the General Business Law when medically necessary to alleviate
      disability caused by the loss or impairment of hearing. Hearing aid
      services include: selecting, fitting and dispensing of hearing aids,
      hearing aid checks following dispensing of hearing aids, conformity
      evaluation, and hearing aid repairs.

b)    Audiology services include audiometric examinations and testing, hearing
      aid evaluations and hearing aid prescriptions or recommendations as
      medically indicated.

c)    Hearing aid products include hearing aids, earmolds, special fittings, and
      replacement parts (hearing aid batteries are excluded from the Benefit
      Package, but are covered by Medicaid fee-for-service as part of the
      prescription benefit).

14.   PREVENTIVE CARE

Preventive care means care and services to avert disease/illness and/or its
consequences. There are three (3) levels of preventive care: 1) primary, such as
immunizations, aimed at preventing disease; 2) secondary, such as disease
screening programs aimed at early detection of disease; and 3) tertiary, such as
physical therapy, aimed at restoring function after the disease has occurred.
Commonly, the term "preventive care" is used to designate prevention and early
detection programs rather than restorative programs.

The following preventive services are also included in the managed care Benefit
Package. These preventive services are essential for promoting wellness and
preventing illness. MCOs must offer the following:

-     General health education classes.

-     Pneumonia and influenza immunizations for at risk populations.

-     Smoking cessation classes, with targeted outreach for adolescents and
      pregnant women.

-     Childbirth education classes.

-     Parenting classes covering topics such as bathing, feeding, injury
      prevention, sleeping, illness prevention, steps to follow in an emergency,
      growth and development, discipline, signs of illness, etc.

-     Nutrition counseling, with targeted outreach for diabetics and pregnant
      women.

-     Extended care coordination, as needed, for pregnant women.

-     HIV counseling and testing.

                                   APPENDIX K
                                 October 1, 2004
                                      K-21

<PAGE>

15.   PROSTHETIC/ORTHOTIC ORTHOPEDIC FOOTWEAR

      Section 4.5, 4.6 and 4.7 of the MMIS DME, Medical and Surgical Supplies
      and Prosthetic and Orthotic Appliances Provider Manual

a. PROSTHETICS are those appliances or devices ordered for an Enrollee by a
Participating Provider which replace or perform the function of any missing part
of the body. Artificial eyes are covered as part of the eye care benefit.

b. ORTHOTICS are those appliances or devices, ordered for an Enrollee by a
qualified practitioner which are used for the purpose of supporting a weak or
deformed body part or to restrict or eliminate motion in a diseased or injured
part of the body.

c. ORTHOPEDIC FOOTWEAR means shoes, shoe modifications, or shoe additions which
are used to correct, accommodate or prevent a physical deformity or range of
motion malfunction in a diseased or injured part of the ankle or foot; to
support a weak or deformed structure of the ankle or foot, or to form an
integral part of a brace.

16.   RENAL DIALYSIS

Renal dialysis is covered when medically necessary as ordered by a qualified
medical professional. Renal dialysis may be provided in an inpatient hospital
setting, in an ambulatory care facility, or in the home on recommendation from a
renal dialysis center.

17.   EXPERIMENTAL OR INVESTIGATIONAL TREATMENT

Experimental and investigational treatment is covered on a case by case basis.

Experimental or investigational treatment for life-threatening and/or disabling
illnesses may also be considered for coverage under the external appeal process
pursuant to the requirements of Section 4910 of New York State P.H.L under the
following conditions:

(1)   The Enrollee has had coverage of a health care service denied on the basis
      that such service is experimental and investigational, and

(2)   The Enrollee's attending physician has certified that the Enrollee has a
      life-threatening or disabling condition or disease:

            (a) for which standard health services on procedures have been
            ineffective or would be medically inappropriate, or

            (b) for which there does not exist a more beneficial standard health
            service or procedure covered by the health care plan, or

            (c) for which there exists a clinical trial, and

                                   APPENDIX K
                                 October 1, 2004
                                      K-22

<PAGE>

(3)   The Enrollee's provider, who must be a licensed, board-certified or
      board-eligible physician, qualified to practice in the area of practice
      appropriate to treat the Enrollee's life-threatening or disabling
      condition or disease, must have recommended either:

      (a)   a health service or procedure that, based on two (2) documents from
            the available medical and scientific evidence, is likely to be more
            beneficial to the Enrollee than any covered standard health service
            or procedure; or

      (b)   a clinical trial for which the Enrollee is eligible; and

(4)   The specific health service or procedure recommended by the attending
      physician would otherwise be covered except for the MCO's determination
      that the health service or procedure is experimental or investigational.

B.    BEHAVIORAL HEALTH SERVICES

These services include Chemical Dependence and Mental Health Services.

-     CHEMICAL DEPENDENCE SERVICES:

      For all Enrollees not categorized as SSI or SSI related, Chemical
      Dependence Services in the Benefit Package include inpatient treatment
      services including inpatient rehabilitation and treatment services
      programs, Detoxification Services (Medically Managed Inpatient
      Detoxification and Medically Supervised Inpatient and Outpatient
      Withdrawal Services) and self-referral for assessment as described below.

      For all Enrollees categorized as SSI or SSI related, the Benefit Package
      includes Detoxification Services (Medically Managed Inpatient
      Detoxification and Medically Supervised Inpatient and Outpatient
      Withdrawal Services). All other Chemical Dependence Services, including
      Chemical Dependence Inpatient Rehabilitation and Treatment, are covered on
      a Medicaid fee-for-service basis for the SSI population.

-     MENTAL HEALTH SERVICES:

      The Mental Health Services listed below are in the Benefit Package for all
      Enrollees not categorized as SSI or SSI related. For Enrollees who are
      categorized as SSI or SSI related, all Mental Health Services are covered
      on a Medicaid fee-for-service basis.

1.    CHEMICAL DEPENDENCE SERVICES

a.    Detoxification Services

i) Medically Managed Inpatient Detoxification

      These programs provide medically directed twenty-four hour care on an
      inpatient basis to individuals who are at risk of severe alcohol or
      substance abuse withdrawal, incapacitated, a risk to self or others, or
      diagnosed with an acute physical or mental co-morbidity. Specific services
      include, but are not limited to: medical management, bio-psychosocial
      assessments, stabilization of medical psychiatric / psychological
      problems, individual and group

                                   APPENDIX K
                                 October 1, 2004
                                      K-23

<PAGE>
      counseling, level of care determinations and referral and linkages to
      other services as necessary. Medically Managed Detoxification Services are
      provided by facilities licensed by OASAS under Title 14 NYCRR Part 816.6
      and the Department of Health as a general hospital pursuant to Article 28
      of the Public Health Law or by the Department of Health as a general
      hospital pursuant to Article 28 of the Public Health Law.

ii)   Medically Supervised Withdrawal

      (a) Medically Supervised Inpatient Withdrawal

      These programs offer treatment for moderate withdrawal on an inpatient
      basis. Services must include medical supervision and direction under the
      care of a physician in the treatment for moderate withdrawal. Specific
      services must include, but are not limited to: medical assessment within
      twenty four hours of admission; medical supervision of intoxication and
      withdrawal conditions; bio-psychosocial assessments; individual and group
      counseling and linkages to other services as necessary. Maintenance on
      methadone while a patient is being treated for withdrawal from other
      substances may be provided where the provider is appropriately authorized.
      Medically Supervised Inpatient Withdrawal services are provided by
      facilities licensed under Title 14 NYCRR Part 816.7.

      (b) Medically Supervised Outpatient Withdrawal

      These programs offer treatment for moderate withdrawal on an outpatient
      basis. Required services include, but are not limited to: medical
      supervision of intoxication and withdrawal conditions; bio-psychosocial
      assessments; individual and group counseling; level of care
      determinations; discharge planning; and referrals to appropriate services.
      Maintenance on methadone while a patient is being treated for withdrawal
      from other substances may be provided where the provider is appropriately
      authorized. Medically Supervised Outpatient Withdrawal services are
      provided by facilities licensed by Title 14 NYCRR Part 816.7.

      All detoxification and withdrawal services are a covered benefit for all
      Enrollees, including those categorized as SSI or SSI related.

      Detoxification Services in Article 28 inpatient hospital facilities are
      subject to the stop-loss provisions specified in Section 3.11 of this
      Agreement.

b.    Chemical Dependence Inpatient Rehabilitation and Treatment Services

      Services provided include intensive management of chemical dependence
      symptoms and medical management of physical or mental complications from
      chemical dependence to clients who cannot be effectively served on an
      outpatient basis and who are not in need of medical detoxification or
      acute care. These services can be provided in a hospital or free-standing
      facility. Specific services can include, but are not limited to:
      comprehensive admission evaluation and treatment planning individual
      group, and family counseling; awareness and relapse prevention; education
      about self-help groups; assessment and referral services; vocational and
      educational assessment; medical and psychiatric consultation; food and
      housing; and HIV and AIDS education. These services may be provided by
      facilities

                                   APPENDIX K
                                 October 1, 2004
                                      K-24

<PAGE>

      licensed by OASAS to provide: Chemical Dependence Inpatient Rehabilitation
      and Treatment Services under Title 14 NYCRR Part 818. Maintenance on
      methadone while a patient is being treated for withdrawal from other
      substances may be provided where the provider is appropriately authorized.

      MCOs will be reimbursed for qualifying inpatient days of chemical
      dependence inpatient treatment beyond thirty (30) days according to
      stop-loss provisions contained in Section 3.12 of this Agreement.

c.    Chemical Dependence Assessment Self-Referral

      Enrollees must be allowed to self refer for one (1) assessment from a
      Contractor's participating provider in a twelve (12) month period.

2.    MENTAL HEALTH SERVICES

Mental Health Services are subject to the stop-loss provisions specified in
Section 3.12 of this Agreement.

a.    Inpatient Services

All inpatient mental health services, including voluntary or involuntary
admissions for mental health services. The Contractor may provide the covered
benefit for medically necessary mental health inpatient services through
hospitals licensed pursuant to Article 28 of the New York State P.H.L.

b.    Outpatient Services

Outpatient services including but not limited to: assessment, stabilization,
treatment planning, discharge planning, verbal therapies, education, symptom
management, case management services, crisis intervention and outreach services,
chlozapine monitoring and collateral services as certified by OMH. Services may
be provided in-home, office or the community. Services may be provided by
licensed OMH providers or by other providers of mental health services including
clinical psychologists and physicians. For further information regarding service
coverage consult the following MMIS Provider Manuals: Clinic, Ambulatory
Services for Mental Illness (Clinic Treatment Program), Clinical Psychology, and
Physician (Psychiatric Services).

Enrollees must be allowed to self-refer for one (1) mental health assessment
from a Contractor's Participating Provider in a twelve (12) month period. In the
case of children, such self-referrals may originate at the request of a school
guidance counselor or similar source.

Services provided through OMH designated clinics for Enrollees with a clinical
diagnosis of SED are covered by Medicaid fee-for-service.

                                   APPENDIX K
                                 October 1, 2004
                                      K-25

<PAGE>

C.    OTHER COVERED SERVICES

1.    Federally Qualified Health Center (FQHC) Services

FQHC services include physician services, services and supplies covered under
SSA Section 1861(s)(2)(A). Services include primary health, referral for
supplemental health services, health education, patient case management,
including outreach, counseling, referral and follow-up services (see 42 USC
Section 254c(a) & (b)).

                                   APPENDIX K
                                 October 1, 2004
                                      K-26
<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                         MANAGED CARE PLAN SCOPE OF BENEFIT                  COVERED BY MEDICAID FEE-FOR-SERVICE
---------------------------------   --------------------------------------------        -------------------------------------------
<S>                                 <C>                                                 <C>
Durable Medical Equipment (DME)     DME are devices and equipment other than            Excluded services, such as disposable
                                    medical/surgical supplies, enteral                  medical/surgical supplies and enteral
                                    formula, and prosthetic or orthotic                 formula with a Provider's order.
                                    appliances. Covered when medically necessary
                                    as ordered by a Contractor's Participating
                                    Provider and procured from a Participating
                                    Provider. Coverage excludes disposable
                                    medical/surgical supplies and enteral
                                    formula.

Hearing Aids Services               Provided when medically necessary to                Excluded services, such as hearing aid
                                    alleviate disability caused by the loss or          batteries with a Provider's order.
                                    impairment of hearing. Hearing aid products
                                    include hearing aids, earmolds, special
                                    fittings, and replacement parts. Coverage
                                    excludes hearing aid batteries.

Family Planning and Reproductive    Family planning means the offering,                 Enrollees may always obtain family planning
Health Services                     arranging, and furnishing of those health           and HIV testing and counseling services,
                                    services which enable individuals, including        when part of a family planning visit,
SEE SCHEDULE A OF APPENDIX K        minors, who may be sexually active, to              outside of the plan's network from any
FOR COVERAGE STATUS                 prevent or reduce the incidence of                  Provider that accepts Medicaid.
                                    unintended pregnancies and includes the
                                    screening, diagnosis and treatment, as
                                    medically necessary, for sexually
                                    transmissible diseases, sterilization
                                    services and screening for pregnancy.
                                    Reproductive health services also includes
                                    all medically necessary abortions.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-7

<PAGE>

<TABLE>
<CAPTION>
COVERED SERVICES                      MANAGED CARE PLAN SCOPE OF BENEFIT             COVERED BY MEDICAID FEE-FOR-SERVICE
----------------------------   -------------------------------------------------  --------------------------------------------
<S>                            <C>                                                <C>
Transportation Services        NON-EMERGENCY TRANSPORTATION:                      For Contractors that do not cover
                               Transportation expenses are covered when           transportation services, these services are
Non-Emergency Transportation   transportation is essential in order for an        paid for fee-for-service. Non-emergent
                               Enrollee to obtain necessary medical care and      transportation requests should be referred
                               services which are covered under this Benefit      to the LDSS.
                               Package (or by fee-for-service Medicaid for
                               carved-out services).                              For Contractors that cover non-emergency
                                                                                  transportation in the Benefit Package,
SEE SCHEDULE A OF APPENDIX K   Non-emergent transportation guidelines may be      transportation costs to MMTP services may be
FOR COVERAGE STATUS            developed in conjunction with the LDSS, based on   reimbursed by Medicaid fee-for-service in
                               the LDSS' approved transportation plan.            accordance with the LDSS transportation
                                                                                  polices in local districts where there is a
                               Transportation services means transportation by    systematic method to discretely identify and
                               ambulance, ambulette or invalid coach, taxicab,    reimburse such transportation costs.
                               livery, public transportation, or other means
                               appropriate to the Enrollee's medical condition;
                               and a transportation attendant to accompany the
                               Enrollee, if necessary. Such services may include
                               the transportation attendant's transportation,
                               meals, lodging and salary; however, no salary
                               will be paid to a transportation attendant who is
                               a member of the Enrollee's family.

                               For Enrollees with disabilities, the method of
                               transportation must reasonably accommodate their
                               needs, taking into account the severity and
                               nature of the disability.

Emergency Transportation       EMERGENCY TRANSPORTATION
                               Emergency transportation can only be provided by
                               an ambulance service. Emergency transportation
SEE SCHEDULE A OF APPENDIX K   is covered for Enrollees suffering from severe,
FOR COVERAGE STATUS            life-threatening or potentially disabling
                               conditions which require the provision of
                               emergency medical services while the Enrollee
                               is being transported.

Dental Services                Optional Benefit Package dental services include:  Routine exams, orthodontic services and
                                                                                  appliances, dental office surgery, fillings,
                               -   Medically necessary preventive, prophylactic   prophylaxis, provided to Enrollees of plans
SEE SCHEDULE A OF APPENDIX K       and other routine dental care, services and    not electing to cover dental services.
FOR COVERAGE STATUS                supplies and dental prosthetics required to
                                   alleviate a serious health condition,
                                   including one which affects employability.

                               As described in Sections 10.16 and 10.28 of this
                               Agreement, Enrollees may self-refer to Article
                               28 clinics operated by academic dental centers to
                               obtain covered dental services.                    Orthodontic services are always covered by
                                                                                  fee-for-service.
                               All Contractors must cover the following, even if
                               dental services is not a plan covered benefit:

                               -   Ambulatory or inpatient surgical services
                                   (subject to prior authorization by the
                                   Contractor).

                               Coverage excludes the professional services of
                               the dentist if dental services are not covered by
                               the Contractor's Benefit Package.
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                       K-8

<PAGE>

                             PREPAID BENEFIT PACKAGE
II. OPTIONAL COVERED SERVICES (AT DISCRETION OF LDSS AND/OR CONTRACTOR)

A.    FAMILY PLANNING AND REPRODUCTIVE HEALTH CARE

      Family Planning and Reproductive Health Care services means the offering,
      arranging and furnishing of those health services which enable Enrollees,
      including minors, who may be sexually active to prevent or reduce the
      incidence of unwanted pregnancy. These include: diagnosis and all
      medically necessary treatment, sterilization, screening and treatment for
      sexually transmissible diseases and screening for disease and pregnancy.

      Also included is HIV counseling and testing when provided as part of a
      family planning visit. Additionally, reproductive health care includes
      coverage of all medically necessary abortions. Elective induced abortions
      must be covered for New York City recipients. Fertility services are not
      covered.

      If the Contractor excludes family planning from its Benefit Package, the
      Contractor is still required to provide the following services:

      i)    screening, related diagnosis, ambulatory treatment, and referral to
            Participating Provider as needed for dysmenorrhea, cervical cancer
            or other pelvic abnormality/pathology;

      ii)   screening, related diagnosis, and referral to Participating Provider
            for anemia, cervical cancer, glycosuria, proteinuria, hypertension,
            breast disease and pregnancy.

B.    DENTAL SERVICES

      Dental care includes preventive, prophylactic and other routine dental
      care, services, supplies and dental prosthetics required to alleviate a
      serious health condition, including one which affects employability.

      Dental surgery performed in an ambulatory or inpatient setting is the
      responsibility of the Contractor whether dental services are a covered
      plan benefit, or not. Inpatient claims and referred ambulatory claims for
      dental services provided in an inpatient or outpatient hospital setting
      for surgery, anesthesiology, X-rays, etc. are the responsibility of the
      Contractor. In these situations, the professional services of the dentist
      are covered by Medicaid fee-for-service. The Contractor should set up
      procedures to prior approve dental services provided in inpatient and
      ambulatory settings.

      As described in Sections 10.16 and 10.28 of this Agreement, Enrollees may
      self-refer to Article 28 clinics operated by academic dental centers to
      obtain covered dental services.

      If Contractor's Benefit Package excludes dental services:

      i)    Enrollees may obtain routine exams, orthodontic services and
            appliances, dental office surgery, fillings, prophylaxis, and other
            Medicaid covered dental services from any qualified Medicaid
            provider who shall claim reimbursement from MMIS; and

                                   APPENDIX K
                                 October 1, 2004
                                      K-27

<PAGE>

      ii)   Inpatient and referred ambulatory claims for medical services
            provided in an inpatient or outpatient hospital setting in
            conjunction with a dental procedure (e.g. anesthesiology, X-rays),
            are the responsibility of the Contractor. In these situations, the
            professional services of the dentist are covered Medicaid
            fee-for-service.

C.    TRANSPORTATION SERVICES

      18 NYCRR Section 505.10

      a. Non-Emergency Transportation

      Transportation expenses are covered when transportation is essential in
      order for an Enrollee to obtain necessary medical care and services which
      are covered under the Medicaid program (either as part of the Contractor's
      Benefit Package or by fee-for-service Medicaid). Non-emergent
      transportation guidelines may be developed in conjunction with the LDSS,
      based on the LDSS' approved transportation plan.

      Transportation services means transportation by ambulance, ambulette fixed
      wing or airplane transport, invalid coach, taxicab, livery, public
      transportation, or other means appropriate to the Enrollee's medical
      condition; and a transportation attendant to accompany the Enrollee, if
      necessary. Such services may include the transportation attendant's
      transportation, meals, lodging and salary; however, no salary will be paid
      to a transportation attendant who is a member of the Enrollee's family.

      When the Contractor is capitated for non-emergency transportation, the
      Contractor is also responsible for providing transportation to Medicaid
      covered services that are not part of the Contractor's Benefit Package.

      For Contractors that cover non-emergency transportation in the Benefit
      Package, transportation costs to MMTP services may be reimbursed by
      Medicaid fee-for-service in accordance with the LDSS transportation
      polices in local districts where there is a systematic method to
      discretely identify and reimburse such transportation costs.

      For Enrollees with disabilities, the method of transportation must
      reasonably accommodate their needs, taking into account the severity and
      nature of the disability.

      b. Emergency Transportation

      Emergency transportation can only be provided by an ambulance service
      including air ambulance service. Emergency ambulance transportation means
      the provision of ambulance transportation for the purpose of obtaining
      hospital services for an Enrollee who suffers from severe,
      life-threatening or potentially disabling conditions which require the
      provision of emergency medical services while the Enrollee is being
      transported.

      Emergency medical services means the provision of initial urgent medical
      care including, but not limited to, the treatment of trauma, burns,
      respiratory, circulatory and obstetrical emergencies.

                                   APPENDIX K
                                 October 1, 2004
                                      K-28

<PAGE>

      Emergency ambulance transportation is transportation to a hospital
      emergency room generated by a "Dial 911" emergency system call or some
      other request for an immediate response to a medical emergency. Because of
      the urgency of the transportation request, insurance coverage or other
      billing provisions are not addressed until after the trip is completed.
      When the Contractor is capitated for this benefit, emergency
      transportation via 911 or any other emergency call system is a covered
      benefit and the Contractor is responsible for payment.

                                   APPENDIX K
                                 October 1, 2004
                                      K-29

<PAGE>

                             PREPAID BENEFIT PACKAGE
                    III. DEFINITIONS OF NON-COVERED SERVICES

The following services are excluded from the Contractor's Benefit Package, but
are covered, in most instances, by Medicaid fee-for-service:

A.    MEDICAL NON-COVERED SERVICES

1.    PERSONAL CARE AGENCY SERVICES

Personal care services (PCS) are the provision of some or total assistance with
personal hygiene, dressing and feeding; and nutritional and environmental
support (meal preparation and housekeeping). Such services must be essential to
the maintenance of the Enrollee's health and safety in his or her own home. The
service has to be ordered by a physician, and there has to be a medical need for
the service. Licensed home care services agencies, as opposed to certified home
health agencies, are the primary providers of PCS. Enrollee's receiving PCS have
to have a stable medical condition and are generally expected to be in receipt
of such services for an extended period of time (years).

Services rendered by a personal care agency which are approved by the LDSS are
not covered under the Benefit Package. Should it be medically necessary for the
PCP to order personal care agency services, the PCP (or the Contractor on the
physician's behalf) must first contact the Enrollee's LDSS contact person for
personal care. The district will determine the Enrollee's need for personal care
agency services and coordinate with the personal care agency a plan of care.

2.    RESIDENTIAL HEALTH CARE FACILITIES (RHCF)

Permanent residency in a Residential Health Care Facility (RHCF) is not covered
(see 18 NYCRR Section 360-1.4 (k)). Rehabilitation services in such a setting
are covered as medically necessary when ordered by the Contractor's
Participating Provider.

3.    HOSPICE PROGRAM

Hospice is a coordinated program of home and inpatient care that provides
non-curative medical and support services for persons certified by a physician
to be terminally ill with a life expectancy of six (6) months or less. Hospice
programs provide patients and families with palliative and supportive care to
meet the special needs arising out of physical, psychological, spiritual, social
and economic stresses which are experienced during the final stages of illness
and during dying and bereavement.

Hospices are organizations which must be certified under Article 40 of the NYS
P.H.L. All services must be provided by qualified employees and volunteers of
the hospice or by qualified staff through contractual arrangements to the extent
permitted by federal and state requirements. All services must be provided
according to a written plan of care which reflects the changing needs of the
patient/family.

                                   APPENDIX K
                                 October 1, 2004
                                      K-30

<PAGE>

If an Enrollee in the Contractor's plan becomes terminally ill and receives
Hospice Program services he or she may remain enrolled and continue to access
the Contractor's Benefit Package while Hospice costs are paid for by Medicaid
fee-for-service.

4.    PRESCRIPTION AND NON-PRESCRIPTION (OTC) DRUGS, MEDICAL SUPPLIES, AND
      ENTERAL FORMULA

Coverage for drugs dispensed by community pharmacies, over the counter drugs,
medical/surgical supplies and enteral formula are not included in the Benefit
Package and will be paid for by Medicaid fee-for-service. Medical/surgical
supplies are items other than drugs, prosthetic or orthotic appliances, or DME
which have been ordered by a qualified practitioner in the treatment of a
specific medical condition and which are: consumable, non-reusable, disposable,
or for a specific rather than incidental purpose, and generally have no
salvageable value (e.g. gauze pads, bandages and diapers). Pharmaceuticals and
medical supplies routinely furnished or administered as part of a clinic or
office visit are covered.

                                   APPENDIX K
                                 October 1, 2004
                                      K-31

<PAGE>

B.    NON-COVERED BEHAVIORAL HEALTH SERVICES

1.    CHEMICAL DEPENDENCE SERVICES

a.    OUTPATIENT REHABILITATION AND TREATMENT SERVICES

i).   Methadone Maintenance Treatment Program (MMTP)

Consists of drug detoxification, drug dependence counseling, and rehabilitation
services which include chemical management of the patient with methadone.
Facilities that provide methadone maintenance treatment do so as their principal
mission and are certified by the Office of Alcohol and Substance Abuse Services
(OASAS) under Title 14 NYCRR, Part 828.

ii).  Medically Supervised Ambulatory Chemical Dependence Outpatient Clinic
      Programs

Medically Supervised Ambulatory Chemical Dependence Outpatient Clinic Programs
are licensed under Title 14 NYCRR Part 822 and provide chemical dependence
outpatient treatment to individuals who suffer from chemical abuse or dependence
and their family members or significant others.

iii). Medically Supervised Chemical Dependence Outpatient Rehabilitation
      Programs

Medically Supervised Chemical Dependence Outpatient Rehabilitation Programs
provide full or half-day services to meet the needs of a specific target
population of chronic alcoholic persons who need a range of services which are
different from those typically provided in an alcoholism outpatient clinic.
Programs are licensed by as Chemical Dependence Outpatient Rehabilitation
Programs under Title 14 NYCRR Part 822.9.

iv).  Outpatient Chemical Dependence for Youth Programs

Outpatient Chemical Dependence for Youth Programs (OCDY) licensed under Title 14
NYCRR Part 823, establishes programs and service regulations for OCDY programs.
OCDY programs offer discrete, ambulatory clinic services to chemically-dependent
youth in a treatment setting that supports abstinence from chemical dependence
(including alcohol and substance abuse) services.

b.    CHEMICAL DEPENDENCE SERVICES ORDERED BY THE LDSS

The Contractor is not responsible for the provision and payment of Chemical
Dependence Inpatient Rehabilitation and Treatment Services ordered by the LDSS
and provided to Enrollees who have:

      -     been assessed as unable to work by the LDSS and are mandated to
            receive Chemical Dependence Inpatient Rehabilitation and Treatment
            Services as a condition of eligibility for Public Assistance or
            Medicaid, or

                                   APPENDIX K
                                 October 1, 2004
                                      K-32

<PAGE>

      -     have been determined to be able to work with limitations (work
            limited) and are simultaneously mandated by the district into
            Chemical Dependence Inpatient Rehabilitation and Treatment Services
            (including alcohol and substance abuse treatment services) pursuant
            to work activity requirements.

The Contractor is not responsible for the provision and payment of Medically
Supervised Inpatient and Outpatient Withdrawal Services ordered by the LDSS
under Welfare Reform (as indicated by Code 83).

The Contractor is responsible for the provision and payment of Medically Managed
Detoxification Services in this Agreement.

If the Contractor is already providing an Enrollee with Chemical Dependence
Inpatient Rehabilitation and Treatment Services and Detoxification Services and
the LDSS is satisfied with the level of care and services, then the Contractor
will continue to be responsible for the provision and payment of these services.

2.    MENTAL HEALTH SERVICES

a.    Intensive Psychiatric Rehabilitation Treatment Programs (IPRT)

A time limited active psychiatric rehabilitation designed to assist a patient in
forming and achieving mutually agreed upon goals in living, learning, working
and social environments, to intervene with psychiatric rehabilitative
technologies to overcome functional disabilities. IPRT services are certified by
OMH under 14 NYCRR, Part 587.

b.    Day Treatment

A combination of diagnostic, treatment, and rehabilitative procedures which,
through supervised and planned activities and extensive client-staff
interaction, provides the services of the clinic treatment program, as well as
social training, task and skill training and socialization activities. Services
are expected to be of six (6) months duration. These services are certified by
OMH under 14 NYCRR, Part 587.

c.    Continuing Day Treatment

Provides treatment designed to maintain or enhance current levels of functioning
and skills, maintain community living, and develop self-awarereness and
self-esteem. Includes: assessment and treatment planning; discharge planning;
medication therapy; medication education; case management; health screening and
referral; rehabilitative readiness development; psychiatric rehabilitative
readiness determination and referral; and symptom management. These services are
certified by OMH under 14 NYCRR, Part 587.

d.    Day Treatment Programs Serving Children

Day treatment programs are characterized by a blend of mental health and special
education services provided in a fully integrated program. Typically these
programs include: special

                                   APPENDIX K
                                 October 1, 2004
                                      K-33

<PAGE>

education in small classes with an emphasis on individualized instruction,
individual and group counseling, family services such as family counseling,
support and education, crisis intervention, interpersonal skill development,
behavior modification, art and music therapy.

e.    Home and Community Based Services Waiver for Seriously Emotionally
      Disturbed Children

This waiver is in select counties for children and adolescents who would
otherwise be admitted to an institutional setting if waiver services were not
provided. The services include individualized care coordination, respite, family
support, intensive in-home skill building, and crisis response.

f.    Case Management

The target population consists of individuals who are seriously and persistently
mentally ill (SPMI), require intensive, personal and proactive intervention to
help them obtain those services which will permit functioning in the community
and either have symptomology which is difficult to treat in the existing mental
health care system or are unwilling or unable to adapt to the existing mental
health care system. Three case management models are currently operated
pursuant to an agreement with OMH or a local governmental unit, and receive
Medicaid reimbursement pursuant to l4 NYCRR Part 506.

Please note: See generic definition of Comprehensive Medicaid Case Management
(CMCM) under OTHER NON-COVERED SERVICES.

g.    Partial Hospitalization

Provides active treatment designed to stabilize and ameliorate acute systems,
serves as an alternative to inpatient hospitalization, or reduces the length of
a hospital stay within a medically supervised program by providing the
following: assessment and treatment planning; health screening and referral;
symptom management; medication therapy; medication education; verbal therapy;
case management; psychiatric rehabilitative readiness determination and referral
and crisis intervention. These services are certified By OMH under NYCRR Part
587.

h.    Services Provided Through OMH Designated Clinics for Children With A
      Diagnosis of Serious Emotional Disturbance (SED)

These are services provided by designated OMH clinics to children and
adolescents with a clinical diagnosis of SED.

i.    Assertive Community Treatment (ACT)

ACT is a mobile team-based approach to delivering comprehensive and flexible
treatment, rehabilitation, case management and support services to individuals
in their natural living setting. ACT programs deliver integrated services to
recipients and adjust services over time to meet the recipient's goals and
changing needs; are operated pursuant to approval or certification by OMH; and
receive Medicaid reimbursement pursuant to 14 NYCRR Part 508.

j.    Personalized Recovery Oriented Services (PROS)

                                   APPENDIX K
                                 October 1, 2004
                                      K-34

<PAGE>

PROS, licensed and reimbursed pursuant to 14 NYCCR Part 512, are designed to
assist individuals in recovery from the disabling effects of mental illness
through the coordinated delivery of a customized array of rehabilitation,
treatment, and support services in traditional settings and in off-site
locations. Specific components of PROS include Community Rehabilitation and
Support, Intensive Rehabilitation, Ongoing Rehabilitation and Support and
Clinical Treatment.

3.    REHABILITATION SERVICES PROVIDED TO RESIDENTS OF OMH LICENSED COMMUNITY
      RESIDENCES (CRs) AND FAMILY BASED TREATMENT PROGRAMS, AS FOLLOWS:

a.    OMH Licensed CRs*

Rehabilitative services in community residences are interventions, therapies and
activities which are medically therapeutic and remedial in nature, and are
medically necessary for the maximum reduction of functional and adaptive
behavior defects associated with the person's mental illness.

b.    Family-Based Treatment*

Rehabilitative services in family-based treatment programs are intended to
provide treatment to seriously emotionally disturbed children and youth to
promote their successful functioning and integration into the natural family,
community, school or independent living situations. Such services are provided
in consideration of a child's developmental stage. Those children determined
eligible for admission are placed in surrogate family homes for care and
treatment.

*These services are certified by OMH under 14 NYCRR Part 586.3, 594 and 595.

4.    OFFICE OF MENTAL RETARDATION AND DEVELOPMENTAL DISABILITIES (OMRDD)
      SERVICES

a.    Long Term Therapy Services Provided by Article 16-Clinic Treatment
      Facilities or Article 28 Facilities

These services are provided to persons with developmental disabilities including
medical or remedial services recommended by a physician or other licensed
practitioner of the healing arts for a maximum reduction of the effects of
physical or mental disability and restoration of the person to his or her best
possible functional level. It also includes the fitting, training, and
modification of assistive devices by licensed practitioners or trained others
under their direct supervision. Such services are designed to ameliorate or
limit the disabling condition and to allow the person to remain in or move to,
the least restrictive residential and/or day setting. These services are
certified by OMRDD under 14 NYCRR, Part 679 (or they are provided by Article 28
Diagnostic and Treatment Centers that are explicitly designated by the SDOH as
serving primarily persons with developmental disabilities). If care of this
nature is provided in facilities other than Article 28 or Article 16 centers, it
is a covered service.

b.    Day Treatment

                                   APPENDIX K
                                 October 1, 2004
                                      K-35

<PAGE>

A planned combination of diagnostic, treatment and rehabilitation services
provided to developmentally disabled individuals in need of a broad range of
services, but who do not need intensive twenty-four (24) hour care and medical
supervision. The services provided as identified in the comprehensive assessment
may include nutrition, recreation, self-care, independent living, therapies,
nursing, and transportation services. These services are generally provided in
ICF or a comparable setting. These services are certified by OMRDD under 14
NYCRR, Part 69O.

c.    Medicaid Service Coordination (MSC)

Medicaid Service Coordination (MSC) is a Medicaid State Plan service provided by
OMRDD which assists persons with developmental disabilities and mental
retardation to gain access to necessary services and supports appropriate to the
needs of the needs of the individual. MSC is provided by qualified service
coordinators and uses a person centered planning process in developing,
implementing and maintaining an Individualized Service Plan (ISP) with and for a
person with developmental disabilities and mental retardation. MSC promotes the
concepts of a choice, individualized services and consumer satisfaction.

MSC is provided by authorized vendors who have a contract with OMRDD, and who
are paid monthly pursuant to such contract. Persons who receive MSC must not
permanently reside in an ICF for persons with developmental disabilities a
developmental center, a skilled nursing facility or any other hospital or
Medical Assistance institutional setting that provides service coordination.
They must also not concurrently be enrolled in any other comprehensive Medicaid
long term service coordination program/service including the Care at Home
Waiver.

Please note: See generic definition of Comprehensive Medicaid Case Management
(CMCM) under OTHER NON-COVERED SERVICES.

d.    Home And Community Based Services Waivers (HCBS)

The Home and Community-Based Services Waiver serves persons with developmental
disabilities who would otherwise be admitted to an ICF/MR if waiver services
were not provided. HCBS waivers services include residential habilitation, day
habilitation, prevocational, supported work, respite, adaptive devices,
consolidated supports and services, environmental modifications, family
education and training, live-in caregiver, and plan of care support services.
These services are authorized pursuant to a SSA Section 1915(c) waiver from
DHHS.

e.    Services Provided Through the Care At Home Program (OMRDD)

The OMRDD Care at Home III, Care at Home IV, and Care at Home VI waivers, serve
children who would otherwise not be eligible for Medicaid because of their
parents' income and resources, and who would otherwise be eligible for an ICF/MR
level of care. Care at Home waiver services include service coordination,
respite and assistive technologies. Care at Home waiver services are authorized
pursuant to a SSA section 1915(c) waiver from DHHS.

                                   APPENDIX K
                                 October 1, 2004
                                      K-36

<PAGE>

C.    OTHER NON-COVERED SERVICES

1.    THE EARLY INTERVENTION PROGRAM (EIP) - CHILDREN BIRTH TO TWO (2) YEARS OF
      AGE

This program provides early intervention services to certain children, from
birth through two (2) years of age, who have a developmental delay or a
diagnosed physical or mental condition that has a high probability of resulting
in developmental delay. All managed care providers must refer infants and
toddlers suspected of having a delay to the local designated Early Intervention
agency in their area. (In most municipalities, the County Health Department is
the designated agency, except: New York City - the Department of Health, Mental
Retardation and Alcoholism Services; Erie County - The Department of Youth
Services; Jefferson County - the Office of Community Services; and Ulster County
- the Department of Social Services).

Early intervention services provided to this eligible population are categorized
as Non-Covered. These services, which are designed to meet the developmental
needs of the child and the needs of the family related to enhancing the child's
development, will be identified on MMIS by unique rate codes by which only the
designated early intervention agency can claim reimbursement. Contractor covered
and authorized services will continue to be provided by the Contractor.
Consequently, the Contractor will be expected to refer any enrolled child
suspected of having a developmental delay to the locally designated early
intervention agency in their area and participate in the development of the
Child's Individualized Family Services Plan (IFSP). Contractor's participation
in the development of the IFSP is necessary in order to coordinate the provision
of early intervention services and services covered by the Contractor.

Additionally, the locally designated early intervention agencies will be
instructed on how to identify a managed care Enrollee and the need to contact
the Contractor to coordinate service provision.

2.    PRESCHOOL SUPPORTIVE HEALTH SERVICES-CHILDREN THREE (3) THROUGH FOUR (4)
      YEARS OF AGE

The Preschool Supportive Health Services Program (PSHSP) enables counties and
New York City to obtain Medicaid reimbursement for certain educationally related
medical services provided by approved preschool special education programs for
young children with disabilities. The Committee on Preschool Special Education
in each school district is responsible for the development of an Individualized
Education Program (IEP) for each child evaluated in need of special education
and medically related health services.

PSHSP services rendered to children three (3) through four (4) years of age in
conjunction with an approved IEP are categorized as Non-Covered.

The PSHSP services will be identified on MMIS by unique rate codes through which
only counties and New York City can claim reimbursement. In addition, a limited
number of Article 28 clinics associated with approved pre-school programs are
allowed to directly bill Medicaid fee-for- service for these services.
Contractor covered and authorized services will continue to be provided by the
Contractor.

                                   APPENDIX K
                                 October 1, 2004
                                      K-37

<PAGE>

3.    SCHOOL SUPPORTIVE HEALTH SERVICES-CHILDREN FIVE (5) THROUGH TWENTY-ONE
      (21) YEARS OF AGE

The School Supportive Health Services Program (SSHSP) enables school districts
to obtain Medicaid reimbursement for certain educationally related medical
services provided by approved special education programs for children with
disabilities. The Committee on Special Education in each school district is
responsible for the development of an Individualized Education Program (IEP) for
each child evaluated in need of special education and medically related
services.

SSHSP services rendered to children five (5) through twenty-one (21) years of
age in conjunction with an approved IEP are categorized as Non-Covered.

The SSHSP services are identified on MMIS by unique rate codes through which
only school districts can claim Medicaid reimbursement. Contractor covered and
authorized services will continue to be provided by the Contractor.

4.    COMPREHENSIVE MEDICAID CASE MANAGEMENT (CMCM)

A program which provides "social work" case management referral services to a
targeted population (e.g.: pregnant teens, mentally ill) A CMCM case manager
will assist a client in accessing necessary services in accordance with goals
contained in a written case management plan. CMCM programs do not provide
services directly, but refer to a wide range of service Providers. Some of these
services are: medical, social, psycho-social, education, employment, financial,
and mental health. CMCM referral to community service agencies and/or medical
providers requires the case manager to work out a mutually agreeable case
coordination approach with the agency/medical providers. Consequently, if an
Enrollee of the Contractor is participating in a CMCM program, the Contractor
should work collaboratively with the CMCM case manager to coordinate the
provision of services covered by the Contractor. CMCM programs will be
instructed on how to identify a managed care Enrollee on EMEVS and informed on
the need to contact the Contractor to coordinate service provision.

5.    DIRECTLY OBSERVED THERAPY FOR TUBERCULOSIS DISEASE

Tuberculosis directly observed therapy (TB/DOT) is the direct observation of
oral ingestion of TB medications to assure patient compliance with the
physician's prescribed medication regimen. While the clinical management of
tuberculosis is covered in the Benefit Package, TB/DOT where applicable, can be
billed directly to MMIS by any SDOH approved fee-for-service Medicaid TB/DOT
Provider. The Contractor remains responsible for communicating, cooperating and
coordinating clinical management of TB with the TB/DOT Provider.

6.    AIDS ADULT DAY HEALTH CARE

Adult Day Health Care Programs (ADHCP) are programs designed to assist
individuals with HIV disease to live more independently in the community or
eliminate the need for residential health care services. Registrants in ADHCP
require a greater range of comprehensive health care

                                   APPENDIX K
                                 October 1, 2004
                                      K-38

<PAGE>

services than can be provided in any single setting, but do not require the
level of services provided in a residential health care setting. Regulations
require that a person enrolled in an ADHCP must require at least three (3) hours
of health care delivered on the basis of at least one (1) visit per week. While
health care services are broadly defined in this setting to include general
medical care, nursing care, medication management, nutritional services,
rehabilitative services, and substance abuse and mental health services, the
latter two (2) cannot be the sole reason for admission to the program. Admission
criteria must include, at a minimum, the need for general medical care and
nursing services.

7.    HIV COBRA CASE MANAGEMENT

The HIV COBRA (Community Follow-up Program) Case Management Program is a program
that provides intensive, family-centered case management and community follow-up
activities by case managers, case management technicians, and community
follow-up workers. Reimbursement is through an hourly rate billable to Medicaid.
Reimbursable activities include intake, assessment, reassessment, service plan
development and implementation, monitoring, advocacy, crisis intervention, exit
planning, and case specific supervisory case-review conferencing.

8.    FERTILITY SERVICES

Fertility services are not covered by the Benefit Package nor by Medicaid
fee-for-service.

9.    ADULT DAY HEALTH CARE

ADULT DAY HEALTH CARE means care and services provided to a registrant in a
residential health care facility or approved extension site under the medical
direction of a physician and which is provided by personnel of the adult day
health care program in accordance with a comprehensive assessment of care needs
and individualized health care plan, ongoing implementation and coordination of
the health care plan, and transportation.

REGISTRANT means a person who is a nonresident of the residential health care
facility who is functionally impaired and not homebound and who requires certain
preventive, diagnostic, therapeutic, rehabilitative or palliative items or
services provided by a general hospital, or residential health care facility;
and whose assessed social and health care needs, in the professional judgment of
the physician of record, nursing staff, Social Services and other professional
personnel of the adult day health care program can be met in while or in part
satisfactorily by delivery of appropriate services in such program.

10.   PERSONAL EMERGENCY RESPONSE SERVICES (PERS)

Personal Emergency Response Services (PERS) are not covered by the Benefit
Package. PERS are covered on a fee-for-service basis through contracts between
the LDSS and PERS vendors.

                                   APPENDIX K
                                 October 1, 2004
                                      K-39

<PAGE>

11.   SCHOOL-BASED HEALTH CENTERS

A School-Based Health Center (SBHC) is an Article 28 extension clinic that is
located in a school and provides students with primary and preventive physical
and mental health care services, acute or first contact care, chronic care, and
referral as needed. SBHC services include comprehensive physical and mental
health histories and assessments, diagnosis and treatment of acute and chronic
illnesses, screenings (e.g., vision, hearing, dental, nutrition, TB), routine
management of chronic diseases (e.g., asthma, diabetes), hea1th education,
mental health counseling and/or referral, immunizations and physicals for
working papers and sports.

                                   APPENDIX K
                                 October 1, 2004
                                      K-40

<PAGE>

                          IV. SCHEDULE A OF APPENDIX K

                             PREPAID BENEFIT PACKAGE
                  COVERAGE STATUS OF OPTIONAL COVERED SERVICES

COUNTY: Rensselaer County Dept of Social Services
MCO: WellCare of New York, Inc.

<TABLE>
<CAPTION>
                                       Coverage Status
                               -------------------------------
                               Covered by       Not Covered by
          Service              Contractor         Contractor
----------------------------   ----------       --------------
<S>                            <C>              <C>
Family Planning                X
Dental Services                                 X
Emergency Transportation       X
Non-Emergency Transportation                    X
</TABLE>

                                   APPENDIX K
                                 October 1, 2004
                                      K-41

<PAGE>
                                   APPENDIX L
                       APPROVED CAPITATION PAYMENT RATES

                                   APPENDIX L
                                 October 1,2004
                                       L-l

<PAGE>

                        WELLCARE OF NEW YORK, INC.
                        Medicaid Managed Care Rates

MMIS ID#: 01182503                         Effective Date: 04/01/04
Approved by DOB: Yes                       Region: Northeast
DOH HMO #: 04-008                          County: Rensselaer
Reinsurance: Private                       Status: Mandatory

<TABLE>
<CAPTION>
Premium Group            Rate Amount
-------------            -----------
<S>                      <C>
TANF/SN <6mo M/F         $   232.34
TANF/SN 6mo-14 F         $    74.64
TANF/SN 15-20 F          $   131.20
TANF/SN 6mo-20 M         $    96.09
TANF 21+ M/F             $   196.58
SN 21-29 M/F             $   233.27
SN 30+ M/F               $   333.22
SSI 6mo-20 M/F           $   188.91
SSI 21-64 M/F            $   464.96
SSI 65+ M/F              $   340.66
Maternity Kick Payment   $ 4,526.04
Newborn Kick Payment     $ 2,007.45
</TABLE>

OPTIONAL BENEFITS OFFERED:

      [ ] Emergency Transportation            [ ] Dental

      [ ] Non-Emergent Transportation         [X] Family Planning

       BOX WILL BE CHECKED IF THE OPTIONAL BENEFIT IS COVERED BY THE PLAN

BENEFIT LIMITATIONS:

      Outpatient Mental Health Cap of 20 visits

      Inpatient Mental Health\Substance Abuse Cap of 30 Days

<PAGE>

                                   APPENDIX M

                                  SERVICE AREA

                                   APPENDIX M
                                October 1, 2004
                                       M-1

<PAGE>

The Contractor's Medicaid managed care service area is comprised of Rensselaer
County in its entirety.

                                   APPENDIX M
                                October 1, 2004
                                       M-2
<PAGE>

                                   APPENDIX N

                      CONTRACTOR-COUNTY SPECIFIC AGREEMENTS

                                   APPENDIX N
                                October 1, 2004

<PAGE>

                MEDICAID MANAGED CARE MODEL CONTRACT ATTESTATION

I Todd S. Farha, being an individual authorized to execute agreements
on behalf of WellCare of New York. Inc. (hereafter "MCO"), hereby attest that
             --------------------------
      (Name of Managed Care Organization)
the contract submitted by MCO to Rensselaer County, follows the latest model
                                 -----------------
                                   (County Name)
contract provided to us by the above named county. This executed contract
contains no deviations from the aforementioned model contract language.

   9/24/04                                    /s/ Todd S. Farha
------------                              ------------------------
   (Date)                                       (Signature)

                                               Todd S. Farha
                                          ------------------------
                                            (Print Name In Full)

                                   President and Chief Executive Officer
                                   --------------------------------------
                                                  (Title)

                                     [NOTARY SEAL]

     /s/ Tina R. Marcario
---------------------------
(Notary Seal and Signature)

I John R. Beaudoin, attest that the County has reviewed this executed contract
and that it follows the latest model contract provided to us by the New York
State Department of Health.

   9/27/04                                    /s/ John R. Beaudoin
------------                              ------------------------
   (Date)                                       (Signature)

                                               John R. Beaudoin
                                          ------------------------
                                            (Print Name In Full)

                                                Commissioner
                                                ------------
                                                    Title

             KAROL G. HAID
   NOTARY PUBLIC, State of New York,
            No.01HA5080906
    Qualified in Rensselaer County
   Commission Expires June 23, 2007

       /s/ Karol G. Haid
---------------------------
(Notary Seal and Signature)

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