Document:

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                                                                   Exhibit 10.92

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                        ASPECT COMMUNICATIONS CORPORATION

                                CREDIT AGREEMENT

                           DATED AS OF AUGUST 9, 2002

                                  COMERICA BANK
                             AS ADMINISTRATIVE AGENT

                       The CIT Group/Business Credit, Inc.
                               AS COLLATERAL AGENT

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                                TABLE OF CONTENTS
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1.   DEFINITIONS ...........................................................................       1
     1.1 Certain Defined Terms .............................................................       1

2.   REVOLVING CREDIT ......................................................................      29
     2.1  Commitment .......................................................................      29
     2.2  Accrual of Interest and Maturity; Evidence of Indebtedness .......................      29
     2.3  Requests for and Refundings and Conversions of Advances ..........................      30
     2.4  Disbursement of Advances .........................................................      32
     2.5  Swing Line Advances ..............................................................      34
     2.6  Prime-based Interest Payments ....................................................      40
     2.7  Eurocurrency-based Interest Payments and Quoted Rate Interest Payments ...........      40
     2.8  Interest Payments on Conversions .................................................      40
     2.9  Interest on Default ..............................................................      40
     2.10 Optional Prepayments .............................................................      41
     2.11 Prime-based Advance in Absence of Election or Upon Default .......................      41
     2.12 Revolving Credit Facility Fee ....................................................      42
     2.13 Mandatory Repayment of Revolving Credit Advances .................................      42
     2.14 Optional Reduction or Termination of Revolving Credit Aggregate Commitment .......      44
     2.15 Use of Proceeds of Advances ......................................................      45
     2.16 Extensions of Revolving Credit Maturity Date .....................................      45

3.   LETTERS OF CREDIT .....................................................................      47
     3.1  Letters of Credit ................................................................      47
     3.2  Conditions to Issuance ...........................................................      47
     3.3  Notice ...........................................................................      49
     3.4  Letter of Credit Fee .............................................................      49
     3.5  Other Fees .......................................................................      50
     3.6  Drawings and Demands for Payment Under Letters of Credit .........................      50
     3.7  Obligations Irrevocable ..........................................................      52
     3.8  Risk Under Letters of Credit .....................................................      53
     3.9  Indemnification ..................................................................      54
     3.10 Right of Reimbursement ...........................................................      55

4.   TERM LOANS ............................................................................      56
     4.1  Term Loans .......................................................................      56
     4.2  Accrual of Interest and Maturity; Evidence of Indebtedness .......................      56
     4.3  Repayment of Principal ...........................................................      57
     4.4  Term Loan Rate Requests; Refundings and Conversions of Advances of
          Term Loans .......................................................................      57
     4.5  Prime-based Advance in Absence of Election or Upon Default .......................      58
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<S>                                                                                             <C>
     4.6  Prime-based Interest Payments ....................................................      58
     4.7  Eurocurrency-based Interest Payments .............................................      58
     4.8  Interest Payments on Conversions .................................................      59
     4.9  Interest on Default ..............................................................      59
     4.10 Optional Prepayment of Term Loans ................................................      59
     4.11 Mandatory Prepayment of Term Loans ...............................................      60
     4.12 Use of Proceeds ..................................................................      61

5.   CONDITIONS ............................................................................      61
     5.1  Effective Date Conditions ........................................................      61
     5.2  Continuing Conditions ............................................................      64

6.   REPRESENTATIONS AND WARRANTIES ........................................................      64
     6.1  Corporate Authority ..............................................................      65
     6.2  Due Authorization - Company ......................................................      65
     6.3  Due Authorization - Guarantors ...................................................      65
     6.4  Good Title, No Liens .............................................................      65
     6.5  Taxes ............................................................................      65
     6.6  No Defaults ......................................................................      66
     6.7  Enforceability of Agreement and Loan Documents -- Company ........................      66
     6.8  Enforceability of Loan Documents -- Guarantors ...................................      66
     6.9  Compliance with Laws .............................................................      66
     6.10 Non-contravention -- Company .....................................................      66
     6.11 Non-contravention -- Guarantors ..................................................      66
     6.12 No Litigation ....................................................................      67
     6.13 Consents, Approvals and Filings, Etc .............................................      67
     6.14 Agreements Affecting Financial Condition .........................................      67
     6.15 No Investment Company or Margin Stock ............................................      67
     6.16 ERISA ............................................................................      68
     6.17 Conditions Affecting Business or Properties ......................................      68
     6.18 Environmental and Safety Matters .................................................      68
     6.19 Subsidiaries .....................................................................      69
     6.20 Accuracy of Information ..........................................................      69
     6.21 Labor Relations ..................................................................      69
     6.22 Existing Debt ....................................................................      70
     6.23 Solvency .........................................................................      70
     6.24 Capitalization ...................................................................      70
     6.25 Accounts .........................................................................      70

7.   AFFIRMATIVE COVENANTS .................................................................      71
     7.1  Financial Statements. Furnish to the Agents with sufficient copies for
          each Bank: .......................................................................      71
     7.2  Certificates; Other Information. Furnish to the Agents with sufficient
          copies for each Bank: ............................................................      72
     7.3  Payment of Obligations ...........................................................      73
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     7.4  Conduct of Business and Maintenance of Existence; Compliance with Laws ...........      73
     7.5  Maintenance of Property; Insurance ...............................................      74
     7.6  Inspection of Property; Books and Records, Discussions ...........................      74
     7.7  Notices ..........................................................................      74
     7.8  Hazardous Material Laws ..........................................................      75
     7.9  Unrestricted Cash and Liquidity Ratio ............................................      76
     7.10 Maintain Consolidated Tangible Effective Net Worth ...............................      77
     7.11 Maintain Consolidated EBITDA .....................................................      77
     7.12 Governmental and Other Approvals .................................................      78
     7.13 Compliance with ERISA ............................................................      78
     7.14 ERISA Notices ....................................................................      78
     7.15 Security; Defense of Collateral ..................................................      79
     7.16 Intellectual Property ............................................................      79
     7.17 Use of Proceeds ..................................................................      79
     7.18 Future Subsidiaries; Additional Collateral .......................................      79
     7.19 Further Assurances ...............................................................      80
     7.20 Additional Collateral Actions ....................................................      80
     7.21 Investment Property and Cash .....................................................      80

8.   NEGATIVE COVENANTS ....................................................................      80
     8.1  Limitation on Debt ...............................................................      80
     8.2  Limitation on Liens ..............................................................      82
     8.3  Limitation on Guarantee Obligations ..............................................      82
     8.4  Acquisitions .....................................................................      82
     8.5  Limitation on Mergers, other Fundamental Changes or Sale of Assets ...............      82
     8.6  Restricted Payments ..............................................................      83
     8.7  [Intentionally Left Blank] .......................................................      84
     8.8  Limitation on Investments, Loans and Advances ....................................      84
     8.9  Transactions with Affiliates .....................................................      85
     8.10 Sale and Leaseback ...............................................................      86
     8.11 Limitation on Negative Pledge Clauses ............................................      86
     8.12 Prepayment of Debts ..............................................................      86
     8.13 Amendment of Subordinated Debt Documents .........................................      86
     8.14 Modification of Certain Agreements ...............................................      87
     8.15 Fiscal Year ......................................................................      87
     8.16 Asset Allocation .................................................................      87

9.   DEFAULTS ..............................................................................      87
     9.1 Events of Default .................................................................      87
     9.2 Exercise of Remedies ..............................................................      90
     9.3 Rights Cumulative .................................................................      90
     9.4 Waiver by Company of Certain Laws .................................................      90
     9.5 Waiver of Defaults ................................................................      91
     9.6 Set Off ...........................................................................      91
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10.  PAYMENTS, RECOVERIES AND COLLECTIONS; MARGIN ADJUSTMENTS ..............................      91
     10.1  Payment Procedure ...............................................................      91
     10.2  Application of Proceeds of Collateral ...........................................      93
     10.3  Pro-rata Recovery ...............................................................      94
     10.4  Margin Adjustments ..............................................................      94

11.  CHANGES IN LAW OR CIRCUMSTANCES; INCREASED COSTS ......................................      94
     11.1  Reimbursement of Prepayment Costs ...............................................      94
     11.2  Eurocurrency Lending Office .....................................................      95
     11.3  Circumstances Affecting Eurocurrency-based Rate Availability ....................      95
     11.4  Laws Affecting Eurocurrency-based Advance Availability ..........................      96
     11.5  Increased Cost of Eurocurrency-based Advances ...................................      96
     11.6  Capital Adequacy and Other Increased Costs ......................................      97
     11.7  Substitution of Banks ...........................................................      98
     11.8  Right of Banks to Fund through Branches and Affiliates ..........................      99
     11.9  Obligation to Mitigate ..........................................................      99

12.  AGENTS ................................................................................      99
     12.1  Appointment of Agents ...........................................................      99
     12.2  Deposit Account with Administrative Agent .......................................     100
     12.3  Scope of Agents' Duties .........................................................     100
     12.4  Successor Agents ................................................................     101
     12.5  Credit Decisions ................................................................     101
     12.6  Authority of Administrative Agent to Enforce This Agreement .....................     101
     12.7  Indemnification of Agents .......................................................     102
     12.8  Knowledge of Default ............................................................     102
     12.9  Agents' Authorization; Action by Banks ..........................................     103
     12.10 Enforcement Actions by the Agents ...............................................     103
     12.11 Collateral Matters ..............................................................     103
     12.12 Agents in their Individual Capacities ...........................................     104
     12.13 Agents' Fees ....................................................................     104

13.  MISCELLANEOUS .........................................................................     104
     13.1  Accounting Principles ...........................................................     104
     13.2  Consent to Jurisdiction .........................................................     104
     13.3  Law of California ...............................................................     104
     13.4  Interest ........................................................................     105
     13.5  Closing Costs and Other Costs; Indemnification ..................................     105
     13.6  Notices .........................................................................     106
     13.7  Further Action ..................................................................     107
     13.8  Successors and Assigns; Participations; Assignments .............................     107
     13.9  Counterparts ....................................................................     110
     13.10 Amendment and Waiver ............................................................     110
     13.11 Confidentiality .................................................................     111
     13.12 Withholding Taxes ...............................................................     112
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<S>                                                                                            <C>
13.13 Taxes and Fees .......................................................................     112
13.14 WAIVER OF JURY TRIAL .................................................................     113
13.15 Complete Agreement; Conflicts ........................................................     113
13.16 Severability .........................................................................     113
13.17 Table of Contents and Headings .......................................................     113
13.18 Construction of Certain Provisions ...................................................     113
13.19 Independence of Covenants ............................................................     113
13.20 Reliance on and Survival of Various Provisions .......................................     114
</TABLE>

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                                TABLE OF CONTENTS
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                                   (Continued)

SCHEDULES

     Schedule 1.1        Pricing Matrix
     Schedule 1.2        Percentages and Allocations
     Schedule 1.3        Significant Foreign Subsidiaries
     Schedule 1.4        Investment Policy
     Schedule 1.5        Proprietary Rights
     Schedule 5.1(b)         List of Jurisdictions in which Company and/or
                         Subsidiaries do material business
     Schedule 5.1(c)(ii) Description of Leased Property
     Schedule 5.1(c)(iv) List of Jurisdictions in which to file financing
                         statements
     Schedule 6.1        Exceptions to Foreign Corporation Qualifications
     Schedule 6.9        Compliance with Laws
     Schedule 6.12       Litigation
     Schedule 6.16       Employee Pension Benefit Plans
     Schedule 6.18       Environmental Matters
     Schedule 6.19       Subsidiaries
     Schedule 6.20       Contingent Obligations
     Schedule 6.24       Capitalization
     Schedule 7.8        Environmental Actions
     Schedule 7.19       Real Estate Requirements
     Schedule 8.1(b)     Existing Funded Debt
     Schedule 8.2        Permitted Liens
     Schedule 8.3        Existing Guaranties
     Schedule 8.8        Existing Investments
     Schedule 8.9        Transactions with Affiliates
     Schedule 8.11       Negative Pledges
     Schedule 13.6       Notices

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                                TABLE OF CONTENTS
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                                   (Continued)

EXHIBITS

     A     FORM OF REQUEST FOR REVOLVING CREDIT ADVANCE
     B     FORM OF REVOLVING CREDIT NOTE
     C     FORM OF SWING LINE NOTE
     D     FORM OF REQUEST FOR SWING LINE ADVANCE
     E     FORM OF SWING LINE BANK PARTICIPATION CERTIFICATE
     F     FORM OF NOTICE OF LETTERS OF CREDIT
     G     FORM OF BORROWING BASE CERTIFICATE.
     H     FORM OF COMPANY PLEDGE AGREEMENT
     I     FORM OF ASSIGNMENT AGREEMENT
     J     INTENTIONALLY LEFT BLANK
     K     FORM OF SECURITY AGREEMENT
     L     FORM OF INTERCOMPANY NOTE
     M     FORM OF COVENANT COMPLIANCE REPORT
     N     FORM OF COMPANY PLEDGE AGREEMENT
     O     FORM OF TERM LOAN RATE REQUEST

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                                CREDIT AGREEMENT

     This Credit Agreement ("Agreement") is made as of August 9, 2002, by and
among the financial institutions from time to time signatory hereto
(individually a "Bank," and any and all such financial institutions collectively
the "Banks"), Comerica Bank, as administrative agent for the Banks (in such
capacity, "Administrative Agent"), The CIT Group/Business Credit, Inc., a New
York corporation, as collateral agent for the Banks (in such capacity
"Collateral Agent") and Aspect Communications Corporation, a California
corporation (the "Company").

     RECITALS:

     A.   The Company has requested that the Banks extend to it credit and
letters of credit on the terms and conditions set forth herein.

     B.   The Banks are prepared to extend such credit as aforesaid, but only on
the terms and conditions set forth in this Agreement.

     NOW THEREFORE, in consideration of the covenants contained herein, the
Company, the Banks, and the Agents agree as follows:

1.   DEFINITIONS

     1.1  Certain Defined Terms. For the purposes of this Agreement the
following terms will have the following meanings:

     "Account(s)" shall mean any account or account receivable as defined under
the UCC, including without limitation, with respect to any Person, any right of
such Person to payment for goods sold or leased or for services rendered.

     "Account Debtor" shall mean the party who is obligated on or under any
Account.

     "Account Party(ies)" shall mean, with respect to any Letter of Credit, the
account party or parties (which shall be the Company or a Guarantor) as named in
an application to the Issuing Bank for the issuance of such Letter of Credit.

     "Administrative Agent" shall mean Comerica Bank, in its capacity as
administrative agent for the Banks, or any successor agent appointed in
accordance with Section 12.4.

     "Administrative Agent's Correspondent" shall mean for Advances in
eurodollars, Administrative Agent's Grand Cayman Branch (or for the account of
said branch office, at Administrative Agent's main office in Detroit, Michigan,
United States).

     "Advance(s)" shall mean, as the context may indicate, a borrowing requested
by the Company, and made by the Revolving Credit Banks under Section 2.1 hereof,
the Term Loan Banks under Section 4.1, or the Swing Line Bank under Section 2.5
hereof, including without limitation any readvance, refunding or conversion of
such borrowing pursuant to Section 2.3,

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2.5 or 4.4 hereof, and any advance deemed to have been made in respect of a
Letter of Credit under Section 3.6(a) hereof, and shall include, as applicable,
a Eurocurrency-based Advance, a Prime-based Advance and a Quoted Rate Advance.

     "Affiliate" shall mean, with respect to any Person, any other Person or
group acting in concert in respect of the first Person that, directly or
indirectly, through one or more intermediaries, controls, or is controlled by,
or is under common control with such first Person. For purposes of this
definition, "control" (including, with correlative meanings, the terms
"controlled by" and "under common control with"), as used with respect to any
Person or group of Persons, shall mean the possession, directly or indirectly,
of the power to direct or cause the direction of management and policies of such
Person, whether through the ownership of voting securities or by contract or
otherwise. Unless otherwise specified to the contrary herein, or the context
requires otherwise, Affiliate shall refer to Affiliates of the Company.
Officers, directors and employees of the Company are not affiliates of the
Company by virtue of their office or employment alone.

     "Agents" shall mean the Administrative Agent and the Collateral Agent.

     "Alternate Base Rate" shall mean, for any day, an interest rate per annum
equal to the Federal Funds Effective Rate in effect on such day, plus one
percent (1%).

     "Applicable Fee Percentage" shall mean, as of any date of determination
thereof, the applicable percentage used to calculate certain of the fees due and
payable hereunder, determined by reference to the appropriate columns in the
Pricing Matrix attached to this Agreement as Schedule 1.1.

     "Applicable Interest Rate" shall mean (i) in respect of Revolving Credit
Advances and the Term Loans, the Eurocurrency-based Rate and the Prime-based
Rate and (ii) in respect of Swing Line Advances, the Prime-based Rate and the
Quoted Rate; in each case, as selected by Company from time to time subject to
the terms and conditions of this Agreement.

     "Applicable Margin" shall mean, as of any date of determination thereof,
the applicable interest rate margin, determined by reference to the appropriate
columns in the Pricing Matrix attached to this Agreement as Schedule 1.1.

     "Applicable Prepayment Percentage" shall mean with respect to any
refinancing of the Term Loan or any reduction, termination of the Revolving
Credit Aggregate Commitment or assignment by a Non-Consenting Bank under the
provisions of Section 2.16, the following percentage of the principal amount of
the Term Loan or the Revolving Credit Aggregate Commitment affected:

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          Event Occurring                                Percentage
          ---------------                                ----------

          On or before August 8, 2003                      2.00%

          From August 9, 2003 to and including
          August 8, 2004                                   1.50%

          From August 9, 2004 to and including
          August 8, 2005                                   0.50%

     "Asset Sale" shall mean the sale, transfer or other disposition by the
Company or any Loan Party of any tangible or intangible asset (other than stock
or other ownership interests of any Subsidiary) to any Person (other than to the
Company or any Subsidiary), other than (i) sales, transfers or other
dispositions of Inventory in the ordinary course of business, (ii) sales of
assets or other dispositions of assets that have been damaged, become obsolete,
worn out or are no longer useable or useful in the conduct of Company's or such
Loan Party's business, (iii) dispositions of Cash Equivalents in the ordinary
course of business, (iv) sale and leaseback transactions permitted under Section
8.10 with respect to assets owned by Company or a Loan Party for less than
ninety (90) days prior to the completion of the sale leaseback transaction, (v)
dispositions of Cash Equivalents and Short Term Investments which are moved to
other Cash Equivalents or Short Term Investments and (vi) sales and licenses of
Proprietary Rights in the ordinary course of business. The creation of a
Permitted Lien, in and of itself, is not an Asset Sale.

     "Assignment Agreement" shall mean an Assignment Agreement substantially in
the form of Exhibit I hereto.

     "Bank Hedging Agreement" shall mean any Hedging Transaction entered into
between the Company and any Bank or an Affiliate of a Bank.

     "Bankruptcy Code" shall mean Title 11 of the United States Code and the
rules promulgated thereunder.

     "Banks" shall mean Comerica Bank and such other financial institutions from
time to time parties hereto as lenders and shall include the Revolving Credit
Banks, the Term Loan Banks and the Swing Line Bank and any assignee which
becomes a Bank pursuant to Section 13.8 hereof.

     "Base Consolidated Tangible Effective Net Worth" shall initially mean
$100,000,000. On December 31, 2002, Base Consolidated Tangible Effective Net
Worth shall decrease to $90,000,000. Base Consolidated Tangible Effective Net
Worth shall increase (but not decrease) as of the last day of each fiscal
quarter of Company (commencing March 31, 2003) by an amount equal to (i) seventy
five percent (75%) of Consolidated Net Income (if a positive number) for the
preceding fiscal quarter, plus (ii) one hundred percent (100%) of any gain on
any redemption or repurchase of debentures issued under the Indenture, plus (ii)
one hundred percent (100%) of the cash proceeds of the issuance of any Equity
Interests by Company or any

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of its Subsidiaries during the preceding fiscal quarter (net of reasonable and
customary costs and expenses of issuance); provided, that the net proceeds of
any Future Capital Markets Transaction shall be excluded from this calculation
and net proceeds from any sale of Equity Interests by a Subsidiary to the
Company shall be excluded from this calculation.

     "Borrowing Base" shall mean as of any date of determination thereof, an
amount equal to (a) the sum of (i) the lesser of (A) eighty five percent (85%)
of Eligible Accounts plus, until February 9, 2003 only, the lesser of eighty
five percent (85%) of Eligible Foreign Accounts and Five Million Dollars
($5,000,000) and (B) Cash Collections plus (ii) one hundred percent (100%) of
the amount of cash and Cash Equivalents held in custodial accounts maintained in
the name of the Company with Comerica Bank-California or the Collateral Agent,
less (b) the outstanding principal amount of the Term Loan as of such date;
provided that the Borrowing Base shall be determined on the basis of the most
current Borrowing Base Certificate required to be submitted hereunder, provided,
further, that the amount determined as the Borrowing Base shall be subject to
any reserves for tax liens, contras/offsets, drop ship receivables, potential
offsets due to customer deposits, discount arrangements approved by Collateral
Agent and the requisite Revolving Credit Banks and such other reserves as
reasonably established by the Collateral Agent, at the direction or with the
concurrence of the Majority Revolving Banks from time to time, including,
without limitation any reserves or other adjustments established by Collateral
Agent or the Majority Revolving Credit Banks on the basis of any subsequent
collateral audits conducted hereunder and provided further that the foregoing
advance rates may be adjusted by Collateral Agent and the Majority Revolving
Credit Banks in the event of a determination by them, in their sole discretion
based on any subsequent collateral audits conducted by them or either of them,
that such adjustments shall be necessary, all in accordance with ordinary and
customary asset-based lending standards, as reasonably determined by Collateral
Agent and the requisite Revolving Credit Banks.

     "Borrowing Base Certificate" shall mean a Borrowing Base certificate,
substantially in the form of Exhibit G, with appropriate insertions and executed
by a Responsible Officer.

     "Borrowing Base Obligors" shall mean the Company and the Guarantors.

     "Business Day" shall mean any day on which commercial banks are open for
domestic and international business in Detroit, Michigan, Los Angeles,
California and if related to a determination of the Eurocurrency-based Rate or
to a Eurocurrency-based Advance, a day on which commercial banks are open in the
relevant interbank market for eurodollar transactions.

     "Capital Expenditures" shall mean, for any period, with respect to any
Person, the aggregate of all expenditures incurred by such Person and its
Subsidiaries during such period for the acquisition or leasing (pursuant to a
Capitalized Lease) of fixed or capital assets or additions to equipment, plant
and property that should be capitalized under GAAP on a consolidated balance
sheet of such Person and its Subsidiaries. The foregoing notwithstanding,
"Capital Expenditures" shall not include capital expenditures constituting (i)
the reinvestment of Net Proceeds or insurance proceeds used to acquire assets to
replace assets sold, damaged, destroyed or lost or (ii) Permitted Acquisitions.

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     "Capitalized Lease" shall mean, as applied to any Person, any lease of any
property (whether real, personal or mixed) with respect to which the discounted
present value of the rental obligations of such Person as lessee thereunder, in
conformity with GAAP, is required to be capitalized on the balance sheet of that
Person.

     "Cash Collections" shall mean as of any date of determination, all cash
proceeds and collections received in the form of payments made by Account
Debtors under the Accounts of the Borrowing Base Obligors during the sixty (60)
days preceding the date of determination.

     "Cash Equivalents" and "Short Term Investments" shall be as set forth in
Company's Investment Policy, a current version of which is attached as Schedule
1.4 and as it may be amended by Company from time to time upon approval of the
Administrative Agent, which approval may be withheld in the sole discretion of
the Administrative Agent.

     "Change of Control" shall mean (a) the acquisition, after the date of this
Agreement, of ownership, directly or indirectly, beneficially or of record, by
any Person or group (within the meaning of the Securities Exchange Act of 1934
and the rules of the Securities and Exchange Commission thereunder as in effect
on the date hereof) of shares representing more than thirty five percent (35%)
of the aggregate ordinary voting power represented by the issued and outstanding
capital stock of the Company; (b) the occupation after the date of this
Agreement of a majority of the seats (other than vacant seats) on the board of
directors of the Company by Persons who were neither (i) nominated by the board
of directors of the Company nor (ii) appointed by directors so nominated; or (c)
the acquisition of direct or indirect Control of the Company by any Person or
group.

     "Collateral" shall mean all property or rights in which a security
interest, mortgage, lien or other encumbrance for the benefit of the Banks is or
has been granted or arises or has arisen, under or in connection with this
Agreement, the Collateral Documents, the other Loan Documents, or otherwise to
secure the Indebtedness.

     "Collateral Access Agreement" shall mean an agreement in form and substance
reasonably satisfactory to the Collateral Agent pursuant to which a mortgagee or
lessor of real property on which Collateral is stored or otherwise located, or a
warehouseman, processor or other bailee of Inventory or other property owned by
a Borrowing Base Obligor, that acknowledges the Liens under the Collateral
Documents and subordinates or waives any Liens held by such Person on such
property and, in the case of any such agreement with a mortgagee or lessor,
permits the Collateral Agent reasonable access to and the use of such real
property during the continuance of an Event of Default to assemble, complete and
sell any Collateral stored or otherwise located thereon.

     "Collateral Agent" shall mean The CIT Group/Business Credit, Inc. in its
capacity as collateral agent for the Banks, or any successor collateral agent
appointed in accordance with Section 12.4.

     "Collateral Documents" shall mean the Security Agreement, the Company
Pledge Agreement, the Foreign Pledge Agreement(s), and all of the other
acknowledgments,

                                        5

<PAGE>

certificates, stock powers, financing statements, instruments and other security
documents executed by Company or any Subsidiary in favor of the Collateral Agent
or the Administrative Agent for the benefit of the Banks and delivered to the
Agents, as security for the Indebtedness, in each case as of the Effective Date
or, from time to time, subsequent thereto, in connection with such collateral
documents, in each case, as such collateral documents may be amended or
otherwise modified from time to time.

     "Comerica Bank" shall mean Comerica Bank, a Michigan banking corporation,
its successors or assigns.

     "Company Pledge Agreement" shall mean the Company Pledge Agreement,
substantially in the form of Exhibit N hereto, executed and delivered by the
Company and covering all shares or other membership interests issued or to be
issued by any Domestic Subsidiary of the Company which is required to become a
Guarantor hereunder, as amended or otherwise modified from time to time.

     "Commitment" shall mean the Revolving Credit Aggregate Commitment.

     "Company" is defined in the preamble.

     "Consolidated" (or "consolidated") or "Consolidating" (or "consolidating")
shall mean, when used with reference to any financial term in this Agreement,
the aggregate for two or more Persons of the amounts signified by such term for
all such Persons determined on a consolidated basis in accordance with GAAP.
Unless otherwise specified herein, "Consolidated" and "Consolidating" shall
refer to Company and its Subsidiaries, determined on a Consolidated or
Consolidating basis, as the case may be.

     "Consolidated EBITDA" shall mean for any period, Consolidated Net Income
for such period plus, without duplication and only to the extent reflected as a
charge or reduction in the statement of such Consolidated Net Income for such
period, the sum of (a) restructuring charges, (b) income tax expense, (c)
Consolidated Interest Expense, (d) accrued debenture interest plus all fees and
expenses incurred in connection with the debentures, (e) depreciation and
amortization expense, (f) any extraordinary non-cash expenses or losses
including non-cash losses on sales of assets outside of the ordinary course of
business, (g) non-cash stock based compensation and other non-cash equity
charges, (h) charges resulting from change in accounting principles and (i)
less, to the extent included in determining Consolidated Net Income, any
extraordinary gains and any gains on redemption of debentures issued under the
Indenture; provided however that notwithstanding the foregoing, "Consolidated
EBITDA" of the Company and its Subsidiaries shall be determined on a pro forma
basis for each period during which a Permitted Acquisition shall have occurred,
giving effect to such Permitted Acquisition as if it had occurred on the first
day of the relevant period.

     "Consolidated Fixed Charge Coverage Ratio" shall mean as of any date of
determination, a ratio determined by dividing Consolidated EBITDA for the four
preceding fiscal quarters by the sum of (a) Consolidated Interest Expense during
such period, (b) the amount of principal repaid or scheduled to be repaid on the
Term Loan and Capital Lease

                                        6

<PAGE>

Obligations during such period, (c) Capital Expenditures actually incurred
during such period, (d) to the extent a positive number, all federal, state and
local income tax expenses due and payable during such period, (e) all cash
payments related to past and future restructuring charges during such period,
and (f) cash dividends distributed to shareholders; provided that through
December 31, 2002, the foregoing ratio shall be determined on a cumulative
quarterly basis.

     "Consolidated Interest Expense" shall mean for any period total cash
interest expense (including that attributable to Capitalized Leases) of the
Company and its Consolidated Subsidiaries plus, without duplication, capitalized
interest expense, plus all fees and expenses incurred in connection with the
Indebtedness to the extent such costs are allocable to such period in accordance
with GAAP, less cash interest income during such period.

     "Consolidated Net Income" shall mean for any period, the consolidated net
income (or loss) of the Company and its Subsidiaries, determined on a
consolidated basis in accordance with GAAP; provided that there shall be
excluded (a) the income (or deficit) of any Person accrued prior to the date it
becomes a Subsidiary or is merged into or consolidated with the Company or any
of its Subsidiaries, (b) the income (or deficit) of any Person (other than a
Subsidiary of the Company) in which the Company or any of Subsidiaries has an
ownership interest, except to the extent that any such income is actually
received by the Company or its Subsidiary in the form of dividends or similar
distributions and (c) the undistributed earnings of any Subsidiary of the
Company to the extent that the declaration or payment of dividends or similar
distributions by such Subsidiary is not at the time permitted by the terms of
any Contractual Obligation (other than under any Loan Document) or Requirement
of Law applicable to such Subsidiary.

     "Consolidated Tangible Effective Net Worth" shall mean as of any date of
determination, Consolidated Tangible Net Worth as of such date plus the
outstanding principal amount of the Subordinated Debt as of such date.

     "Consolidated Tangible Net Worth" shall mean as of any date of
determination, the shareholders' equity of Company and its consolidated
Subsidiaries as of such date determined in accordance with GAAP, less the
Intangible Assets of the Company and its consolidated Subsidiaries and less
deferred tax assets for stock disqualifying dispositions, all determined as of
such date. For purposes of this Agreement, "Intangible Assets" means the amount
(to the extent reflected in determining such Net Worth) of (i) all write-ups in
the book value of any asset owned by Company and its consolidated Subsidiaries,
(ii) loans or advances to Affiliates, (iii) all investments in unconsolidated
Subsidiaries of the Company and all equity investments in Persons which are not
Subsidiaries of Company and (iv) all unamortized debt discount and expense,
unamortized deferred charges, goodwill, patents, trademarks, service marks,
trade names, copyrights, organization or developmental expenses and other
intangible assets.

     "Contractual Obligation" shall mean, as to any Person, any provision of any
security issued by such Person or of any agreement, instrument or other
undertaking to which such Person is a party or by which it or any of its
property is bound.

                                        7

<PAGE>

     "Control" means the possession, directly or indirectly, of the power to
direct or cause the direction of the management or policies of a Person, whether
through the ability to exercise voting power, by contract or otherwise, but not
solely by being an office or director of that Person. "Controlling" and
Controlled" have meanings correlative thereto.

     "Covenant Compliance Report" shall mean the report to be furnished by the
Company to the Administrative Agent pursuant to Section 7.2(a) hereof, in the
form attached hereto Exhibit M and certified by a Responsible Officer, which
report shall include, among other things, detailed calculations and the
resultant ratios or financial tests with respect to the financial covenants
contained in Sections 7.9 through 7.11 of this Agreement, accompanied by such
other supplemental or supporting information as may be reasonably requested by
the Administrative Agent or Majority Banks.

     "De Minimis Matters" shall mean any suits, actions, proceedings,
investigations, or other matters, the existence of which and any liability which
may result therefrom, would not, individually or in the aggregate, reasonably be
expected to have a Material Adverse Effect.

     "Debt" shall mean as to any Person, without duplication (a) all Funded Debt
of a Person, (b) all Guarantee Obligations of such Person, (c) all obligations
of such Person under conditional sale or other title retention agreements
relating to property or assets purchased by such Person, (d) all indebtedness of
such Person arising in connection with any interest rate swap transaction, basis
swap transaction, forward rate transaction, commodity swap transaction, equity
transaction, equity index transaction, foreign exchange transaction, cap
transaction, floor transaction (including any option with respect to any of
these transactions and any combination of any of the foregoing) entered into by
such Person and (e) any obligations in respect of phantom stock or comparable
employee incentive plans which would be classified as liabilities on the balance
sheet of a Person.

     "Default" shall mean any event which with the giving of notice or the
passage of time, or both, would constitute an Event of Default under this
Agreement.

     "Defaulting Bank" is defined in Section 2.4(c).

     "Distribution" is defined in Section 8.6 hereof.

     "Dollars" and the sign "$" shall mean lawful money of the United States of
America.

     "Domestic Advance" shall mean any Advance other than a Eurocurrency-based
Advance.

     "Domestic Subsidiary(ies)" shall mean any direct or indirect Subsidiary of
the Company which is incorporated under the laws of the United States of
America, or any state, territory or other political subdivision thereof.

     "Effective Date" shall mean the date on which all the conditions precedent
set forth in Section 5.1 have been satisfied.

                                        8

<PAGE>

     "Eligible Accounts" shall mean an Account which has been included in a
Borrowing Base Certificate as an Eligible Account to determine the Borrowing
Base, and as to which Account, unless otherwise approved by the Collateral Agent
in its sole discretion, the following is true and accurate as of the time it was
utilized to determine the Borrowing Base:

          (a)  such Account arose in the ordinary course of the business of the
     applicable Borrowing Base Obligor out of either (i) a bona fide sale of
     Inventory (as defined in the UCC) by such Borrowing Base Obligor, and in
     such case such Inventory has in fact been shipped to the appropriate
     Account Debtor or the sale has otherwise been consummated in accordance
     with such order, or (ii) services performed by such Borrowing Base Obligor
     under an enforceable contract (written or oral), and in such case such
     services have in fact been performed for the appropriate Account Debtor in
     accordance with such contract (provided that this requirement shall not be
     applicable to Accounts arising out of advance billings for maintenance
     services under maintenance contracts billed in accordance with such
     contracts);

          (b)  such Account represents a legally valid and enforceable claim
     which is due and owing to a Borrowing Base Obligor by such Account Debtor
     and for such amount as is represented by the Company to the Collateral
     Agent in the applicable Borrowing Base Certificate;

          (c)  it is evidenced by an invoice dated (i) not earlier nor later
     than the date of shipment of the related Inventory for initial invoice of
     products, (ii) not earlier than the performance of services for the
     invoicing of consulting services, and (iii) not earlier than the order or
     renewal date (if actually renewed) for the invoicing of maintenance
     services, or other evidence of billing acceptable to the Collateral Agent
     giving rise to such Account and it is not owing more than ninety (90) days
     after the date of the invoice corresponding to such Account;

          (d)  the unpaid balance of such Account as represented by the Company
     to the Collateral Agent in the applicable Borrowing Base Certificate is not
     subject to any defense, counterclaim, setoff, contra account, credit,
     allowance or adjustment by the Account Debtor because of returned, inferior
     or damaged Inventory or services, or for any other reason (collectively,
     the "Adjustments"), except for customary discounts allowed by the
     applicable Borrowing Base Obligor in the ordinary course of business for
     prompt payment; provided, however, that such an Account, if otherwise an
     Eligible Account shall not be completely excluded from the Borrowing Base
     and, instead, the dollar amount of such Account, for Borrowing Base
     purposes, shall be reduced by the aggregate amount of the Adjustments;

          (e)  the transactions leading to the creation of such Account comply
     with all applicable local, state and federal laws and regulations of the
     jurisdiction in which such Account was created where the failure to comply
     therewith could reasonably be expected to impair the collectibility of such
     Account;

                                        9

<PAGE>

          (f)  it is not an Account billed in advance (provided that this
     requirement shall not be applicable to Accounts arising out of advance
     billings for maintenance services under maintenance contracts billed in
     accordance with such contracts), payable on delivery, for consigned goods,
     for guaranteed sales, for unbilled sales, for progress billings, payable at
     a future date in accordance with its terms, subject to a retainage or
     holdback or insured by a surety company; provided that an Account with
     normal payment terms, such as "2% 10 net 30" stated in an invoice shall not
     be deemed to be payable at a future date in accordance with its terms;

          (g)  the applicable Borrowing Base Obligor has granted to the
     Collateral Agent pursuant to or in accordance with the Collateral Documents
     a perfected security interest in such Account prior in right to all other
     persons or entities and such Account has not been sold, transferred or
     otherwise assigned or encumbered by such Borrowing Base Obligor, as
     applicable, to any person or entity other than pursuant to or in accordance
     with the Collateral Documents or this Agreement;

          (h)  it is not owing by an Account Debtor who, as of the date of
     determination, has failed to pay fifty percent (50%) or more of the
     aggregate amount of its Accounts owing to any Borrowing Base Obligor within
     ninety (90) days since the original invoice date;

          (i)  such Account is not represented by any note, trade acceptance,
     draft or other negotiable instrument or by any chattel paper, except any
     such as has been endorsed and delivered by any Borrowing Base Obligor
     pursuant to or in accordance with the Collateral Documents or this
     Agreement on or prior to such Account's inclusion in any applicable
     Borrowing Base Certificate;

          (j)  the Borrowing Base Obligors have not received, with respect to
     such Account, any notice of the death of the related Account Debtor or any
     general partner thereof, nor of the dissolution, liquidation, termination
     of existence, insolvency, business failure, appointment of a receiver for
     any part of the property of, assignment for the benefit of creditors by, or
     the filing of a petition in bankruptcy or the commencement of any
     proceeding under any bankruptcy or insolvency laws by or against, such
     Account Debtor;

          (k)  the Account Debtor on such Account is not:

               (i)   an Affiliate of the Company or any of its Subsidiaries,

               (ii)  unless the applicable Borrowing Base Obligor has complied
                     with the provisions of the Federal Assignment of Claims Act
                     or similar applicable statute or regulation, the United
                     States of America, any state or any department, agency, or
                     instrumentality thereof,

               (iii) a Foreign Person, unless such Account is secured by a
                     letter of credit or a guaranty issued by a bank acceptable
                     to the Collateral

                                       10

<PAGE>

                    Agent and in form and substance acceptable to the Collateral
                    Agent, in its reasonable discretion or is insured under a
                    foreign insurance policy in form and substance acceptable to
                    the Collateral Agent, or

               (iv) an Account Debtor whose obligations the Collateral Agent,
                    acting in its commercially reasonable judgment, has notified
                    the Company are not deemed to constitute an Eligible Account
                    because the collectibility of such Account is or will be
                    impaired;

          (l)  it is not an Account which when aggregated with all other
     Eligible Accounts of the same Account Debtor would cause the Eligible
     Accounts owing from such Account Debtor to exceed an amount equal to twenty
     percent (20%) of Eligible Accounts owing from all Account Debtors;

          (m)  it is payable in Dollars;

          (n)  such Account satisfies any other eligibility criteria established
     from time to time by the Collateral Agent at the direction or with the
     concurrence of the Majority Banks, all in accordance with ordinary and
     customary asset-based lending standards, as reasonably determined by them;
     and

          (o)  it is not owing by an Account Debtor whose obligations Collateral
     Agent, acting in its sole discretion, shall have notified Company are not
     deemed to constitute Eligible Accounts.

Any Account that is at any time an Eligible Account but which subsequently fails
to meet any of the foregoing requirements, shall forthwith cease to be an
Eligible Account.

     "Eligible Foreign Account" is an Account which meets all of the
requirements to be an Eligible Account except those under subclause (k)(iii) of
the definition of Eligible Accounts.

     "Equity Interests" means, with respect to any Person, any and all shares,
share capital, interests, participations, warrants, options or other equivalents
(however designated) of capital stock of a corporation and any and all
equivalent ownership interests in a Person (other than a corporation).

     "ERISA" shall mean the Employee Retirement Income Security Act of 1974, as
amended, or any successor act or code and the regulations in effect from time to
time thereunder.

     "Eurocurrency-based Advance" shall mean any Advance that bears interest at
the Eurocurrency-based Rate.

     "Eurocurrency-based Rate" shall mean a per annum interest rate which is
equal to the sum of (a) the Applicable Margin, plus (b) the quotient of:

                                       11

<PAGE>

     the per annum interest rate at which deposits in the relevant eurocurrency
are offered to Administrative Agent's Eurocurrency Lending Office by other prime
banks in the eurocurrency market in an amount comparable to the relevant
Eurocurrency-based Advance and for a period equal to the relevant
Eurocurrency-Interest Period at approximately 8:00 A.M. Detroit time two (2)
Business Days prior to the first day of such Eurocurrency-Interest Period,
divided by

     a percentage equal to 100% minus the maximum rate on such date at which
Administrative Agent is required to maintain reserves on `Eurocurrency
Liabilities' as defined in and pursuant to Regulation D of the Board of
Governors of the Federal Reserve System or, if such regulation or definition is
modified, and as long as Administrative Agent is required to maintain reserves
against a category of liabilities which includes eurocurrency deposits or
includes a category of assets which includes eurocurrency loans, the rate at
which such reserves are required to be maintained on such category,

such sum to be rounded upward, if necessary, to the nearest whole multiple of
1/100th of 1%.

     "Eurocurrency-Interest Period" shall mean, for any Eurocurrency-based
Advance, an interest period of one, two, three or six months (or any lesser or
greater number of days agreed to in advance by the Company, Administrative Agent
and the Banks) as selected by the Company, for such Eurocurrency-based Advance
pursuant to Section 2.3, 2.5 or 4.4 hereof, as the case may be.

     "Eurocurrency Lending Office" shall mean, (a) with respect to the
Administrative Agent, Administrative Agent's office located at its Grand Caymans
Branch or such other branch of Administrative Agent, domestic or foreign, as it
may hereafter designate as its Eurocurrency Lending Office by written notice to
Company and the Banks and (b) as to each of the Banks, its office, branch or
affiliate located at its address set forth on the signature pages hereof (or
identified thereon as its Eurocurrency Lending Office), or at such other office,
branch or affiliate of such Bank as it may hereafter designate as its
Eurocurrency Lending Office by written notice to Company and Administrative
Agent.

     "Event of Default" shall mean each of the Events of Default specified in
Section 9.1 hereof.

     "Federal Funds Effective Rate" shall mean, for any day, a fluctuating
interest rate per annum equal to the weighted average of the rates on overnight
Federal funds transactions with members of the Federal Reserve System arranged
by Federal funds brokers, as published for such day (or, if such day is not a
Business Day, for the next preceding Business Day) by the Federal Reserve Bank
of New York, or, if such rate is not so published for any day which is a
Business Day, the average of the quotations for such day on such transactions
received by Administrative Agent from three Federal funds brokers of recognized
standing selected by it, all as conclusively determined by the Administrative
Agent, such sum to be rounded upward, if necessary, to the nearest whole
multiple of 1/100th of 1%.

     "Fee Letter" shall mean each fee letter in effect from time to time between
Company and the Agents or any Bank hereunder, as amended from time to time.

                                       12

<PAGE>

     "Fees" shall mean the Revolving Credit Facility Fee, the Letter of Credit
Fees and the other fees and charges payable by the Company to the Banks or
Agents hereunder.

     "Final Maturity Date" shall mean the last to occur of (i) the Revolving
Credit Maturity Date and (ii) the Term Loan Maturity Date.

     "Foreign Person" shall mean an Account Debtor which (i) does not maintain
its chief executive office in the United States of America or Canada, (ii) is
not organized under the laws of the United States of America or Canada, or any
state or province thereof, or (iii) is the government of any foreign country of
sovereign state, or of any state, province, municipality or other
instrumentality thereof.

     "Foreign Pledge Agreement" shall mean the Foreign Pledge Agreement(s), in
form satisfactory to the Collateral Agent (and containing customary local law
provisions, for comparable transactions), executed and delivered (or to be
executed and delivered) by each applicable Loan Party and covering no more than
sixty-five percent (65%) (or in the case of entities which are disregarded
entities for United States income tax purposes, 100%) of all of the shares of
each of the Significant Foreign Subsidiaries, as amended or otherwise modified
from time to time.

     "Foreign Subsidiary(ies)" shall mean each Subsidiary of the Company which
is not a Domestic Subsidiary.

     "Fremont Loan" shall mean the loan from Fremont Investment & Loan to Aspect
Communications Real Estate Holdings LLC under the Loan and Security Agreement
dated September 28, 2001.

     "Funded Debt" of any Person shall mean (a) all indebtedness of such Person
for borrowed money or for the deferred purchase price of property or services as
of such date (other than Operating Leases and trade liabilities incurred in the
ordinary course of business and payable in accordance with customary practices)
or which is evidenced by a note, bond, debenture or similar instrument, (b) the
principal component of all obligations of such Person under Capitalized Leases,
(c) all reimbursement obligations (actual, contingent or otherwise) of such
Person in respect of letters of credit, acceptances or similar obligations
issued or created for the account of such Person, (d) all liabilities secured by
any liens on any property owned by such Person as of such date even though such
Person has not assumed or otherwise become liable for the payment thereof, in
each case determined in accordance with GAAP; provided however that so long as
such Person is not personally liable for such liabilities, the amount of such
liability shall be deemed to be the lesser of the fair market value at such date
of the property subject to the lien securing such liability and the amount of
the liability secured, and (e) all Guarantee Obligations in respect of any
liability which constitutes Funded Debt; provided, however that Funded Debt
shall not include any interest rate swap transaction, basis swap transaction,
forward rate transaction, commodity swap transaction, equity transaction, equity
index transaction, foreign exchange transaction, cap transaction, floor
transaction (including any option with respect to any of these transactions and
any combination of any of

                                       13

<PAGE>

the foregoing) entered into by such Person prior to the occurrence of a
termination event with respect thereto.

     "Future Capital Markets Transaction" (otherwise referred to herein as
"Equity Infusion") shall mean the issuance after the date of this Agreement of
debt or equity securities of the Company in a private placement to third party
investors in an aggregate amount not to exceed $50,000,000, the proceeds of
which are used solely for the repurchase of debentures issued under the
Debenture.

     "GAAP" shall mean generally accepted accounting principles in the United
States of America, consistently applied; provided however that in the case of
determination of compliance with the financial covenants set forth in Sections
7.9 through 7.11 and 8.7, GAAP shall mean such accounting principles as in
effect on the Effective Date.

     "Governmental Obligations" means noncallable direct general obligations of
the United States of America or obligations the payment of principal of and
interest on which is unconditionally guaranteed by the United States of America.

     "Guarantee Obligation" shall mean as to any Person (the "guaranteeing
person") any obligation of the guaranteeing person in respect of any obligation
of another Person (including, without limitation, any bank under any letter of
credit), the creation of which was induced by a reimbursement agreement,
guaranty agreement, keepwell agreement, purchase agreement, counterindemnity or
similar obligation issued by the guaranteeing person, in either case
guaranteeing or in effect guaranteeing any Debt, leases, dividends or other
obligations (the "primary obligations") of any other third Person (the "primary
obligor") in any manner, whether directly or indirectly, including, without
limitation, any obligation of the guaranteeing person, whether or not
contingent, (i) to purchase any such primary obligation or any property
constituting direct or indirect security therefor, (ii) to advance or supply
funds (1) for the purchase or payment of any such primary obligation or (2) to
maintain working capital or equity capital of the primary obligor or otherwise
to maintain the net worth or solvency of the primary obligor, (iii) to purchase
property, securities or services primarily for the purpose of assuring the owner
of any such primary obligation of the ability of the primary obligor to make
payment of such primary obligation or (iv) otherwise to assure or hold harmless
the owner of any such primary obligation against loss in respect thereof;
provided, however, that the term Guarantee Obligation shall not include
endorsements of instruments for deposit or collection in the ordinary course of
business. The amount of any Guarantee Obligation of any guaranteeing person
shall be deemed to be the lower of (a) an amount equal to the stated or
determinable amount of the primary obligation in respect of which such Guarantee
Obligation is made and (b) the maximum amount for which such guaranteeing person
may be liable pursuant to the terms of the instrument embodying such Guarantee
Obligation, unless such primary obligation and the maximum amount for which such
guaranteeing person may be liable are not stated or determinable, in which case
the amount of such Guarantee Obligation shall be such guaranteeing person's
maximum reasonably anticipated liability in respect thereof as determined by
Company in good faith.

                                       14

<PAGE>

     "Guarantor(s)" shall mean each Subsidiary which is required by the Banks to
guarantee the obligations of the Company hereunder and under the other Loan
Documents; provided, however, until the Fremont Loan is paid in full, Aspect
Communications Real Estate Holdings LLC shall not be required to be a Guarantor.

     "Guaranty" shall mean that certain guaranty of all outstanding Indebtedness
of the Company, executed and delivered (or to be executed and delivered) by the
Guarantors (whether by execution thereof, or by execution of the Joinder
Agreement attached as "Exhibit A" to the form of such Guaranty), to the
Administrative Agent, on behalf of the Banks, in the form annexed hereto as
Exhibit J, as amended from time to time.

     "Hazardous Material" shall mean any hazardous or toxic waste, substance or
material defined or regulated as such in or for purposes of the Hazardous
Material Laws.

     "Hazardous Material Law(s)" shall mean all laws, codes, ordinances, rules,
regulations, orders, decrees and final, written directives issued by any
federal, state, local or other governmental or quasi-governmental authority or
body (or any agency, instrumentality or political subdivision thereof)
pertaining to any substance or material which is regulated for reasons of
health, safety or the environment and which is present or alleged to be present
on or about or used in any facilities owned, leased or operated by the Company
or any of their respective Subsidiaries, or any portion thereof including,
without limitation, those relating to soil, surface, subsurface ground water
conditions and the condition of the indoor and outdoor ambient air; any
so-called "superfund" or "superlien" law; and any other federal, state or local
statute, law, ordinance, code, rule, regulation, order or decree regulating,
relating to, or imposing liability or standards of conduct concerning, any
Hazardous Material, as now or at any time during the term of the Agreement in
effect.

     "Hedging Transaction" means each interest rate swap transaction, basis swap
transaction, forward rate transaction, forward market transaction, commodity
swap transaction, equity transaction, equity index transaction, foreign exchange
transaction, cap transaction, floor transaction (including any option with
respect to any of these transactions and any combination of any of the
foregoing) entered into by the Company or other Loan Party from time to time;
provided that such transaction is entered into for risk management purposes and
not for speculative purposes.

     "Hereof", "hereto", "hereunder" and similar terms shall refer to this
Agreement and not to any particular paragraph or provision of this Agreement.

     "Income Taxes" shall mean for any period the aggregate amount of taxes
based on income or profits for such period of the operations of Company and its
Subsidiaries determined in accordance with GAAP on a Consolidated basis (to the
extent such income and profits were included in computing Consolidated Net
Income).

     "Indebtedness" shall mean all indebtedness and liabilities including
interest, fees and other charges (including interest accruing at the then
applicable rate provided in this Agreement or any other applicable Loan Document
after the Final Maturity Date and interest accruing at

                                       15

<PAGE>

the then applicable rate provided in this Agreement or any other applicable Loan
Document after the filing of any petition in bankruptcy, or the commencement of
any insolvency, reorganization or like proceeding, relating to the Company or
any Guarantor, whether or not a claim for post-filing or post-petition interest
is allowed in such proceeding), arising under this Agreement or any of the other
Loan Documents, whether direct or indirect, absolute or contingent, of Company,
the Company or any Subsidiary to any of the Banks or Affiliates thereof or to
the Agents, in any manner and at any time, whether arising under this Agreement,
or under the Guaranty or any of the other Loan Documents, due or hereafter to
become due, now owing or that may hereafter be incurred by the Company or any
Subsidiary to, any of the Banks or Affiliates thereof or to the Agents (and
which shall be deemed to include any liabilities of the Company or any
Subsidiary to any Bank arising in connection with account overdrafts), and any
judgments that may hereafter be rendered on such indebtedness or any part
thereof, with interest according to the rates and terms specified, or as
provided by law, any payment obligations, if any, under Hedging Transactions
evidenced by Bank Hedging Agreements, and any and all consolidations,
amendments, renewals, replacements, substitutions or extensions of any of the
foregoing; provided, however that for purposes of calculating the Indebtedness
outstanding under this Agreement or any of the other Loan Documents, the direct
and indirect and absolute and contingent obligations of the Company and the
Subsidiaries (whether direct or contingent) shall be determined without
duplication.

     "Indenture" shall mean the Indenture dated as of August 10, 1998 between
Aspect Telecommunications Corporation as issuer and State Street Bank and Trust
Company of California, N.A., as Trustee.

     "Initial Subordinated Debt" shall mean the Debt issued pursuant to the
Indenture.

     "Intercompany Loan" shall mean any loan (or advance in the nature of a
loan) by the Company to any Subsidiary, or by any Subsidiary to the Company or
to any other Subsidiary, provided that each such loan or advance is subordinated
in right of payment and priority to the Indebtedness on the terms and conditions
set forth in the form of Intercompany Note attached as Exhibit L or on other
terms and conditions satisfactory to Agents and the Majority Banks.

     "Intercompany Loans, Advances or Investments" shall mean any Intercompany
Loan, and any advance or investment by the Company or any Subsidiary (including
without limitation any guaranty of obligations or indebtedness to third parties)
to or in another Subsidiary (or by any Subsidiary to the Company).

     "Intercompany Note" shall mean any promissory note issued or to be issued
by the Company or any Subsidiary to evidence an Intercompany Loan substantially
in the form of Exhibit L.

     "Interest Period" shall mean (a) with respect to a Eurocurrency-based
Advance, a Eurocurrency-Interest Period, commencing on the day a
Eurocurrency-based Advance is made, or on the effective date of an election of
the Eurocurrency-based Rate made under Section 2.3 or 4.4 hereof, and (b) with
respect to a Swing Line Advance carried at the Quoted Rate, an interest period
of 7 days (or any lesser number of days agreed to in advance by the Company,

                                       16

<PAGE>

Administrative Agent and the Swing Line Bank or required under clause (iii) of
the proviso to this definition); provided, however that (i) any Interest Period
which would otherwise end on a day which is not a Business Day shall end on the
next succeeding Business Day, except that as to an Interest Period in respect of
a Eurocurrency-based Advance, if the next succeeding Business Day falls in
another calendar month, such Interest Period shall end on the next preceding
Business Day, (ii) when an Interest Period in respect of a Eurocurrency-based
Advance begins on a day which has no numerically corresponding day in the
calendar month during which such Interest Period is to end, it shall end on the
last Business Day of such calendar month, (iii) with respect to any Quoted Rate
Advance, the last day of the applicable Interest Period shall be on or before
the last Business Day of the week in which such Advance is made, and (iv) no
Interest Period in respect of any Advance shall extend beyond the Revolving
Credit Maturity Date or the Term Loan Maturity Date.

     "Internal Revenue Code" shall mean the Internal Revenue Code of 1986, as
amended from time to time, and the regulations promulgated thereunder.

     "Inventory" shall have the meaning giving to such term in the UCC.

     "Investment" shall mean, when used with respect to any Person, (a) any
loan, investment or advance made by such Person to any other Person (including,
without limitation, any contingent obligation) in respect of any capital stock,
Debt, obligation or liability of such other Person and (b) any other investment
made by such Person (however acquired) in stock or other ownership interests in
any other Person, including, without limitation, any investment made in exchange
for the issuance of shares of stock of such Person.

     "Issuing Bank" shall mean Comerica Bank-California in its capacity as
issuer of one or more Letters of Credit hereunder, or its successor designated
by the Company and the Revolving Credit Banks.

     "Issuing Office" shall mean such office as Issuing Bank shall designate as
its Issuing Office.

     "Letter of Credit Agreement" shall mean, in respect of each Letter of
Credit, the application and related documentation satisfactory to the Issuing
Bank of an Account Party or Account Parties requesting Issuing Bank to issue
such Letter of Credit, as amended from time to time.

     "Letter of Credit Documents" is defined in Section 3.7.

     "Letter of Credit Fees" shall mean the fees payable to the Administrative
Agent for the accounts of the Revolving Credit Banks in connection with Letters
of Credit pursuant to Section 3.4(a) and (b) hereof.

     "Letter of Credit Maximum Amount" shall mean Five Million Dollars
($5,000,000).

     "Letter of Credit Obligations" shall mean at any date of determination, the
sum, without duplication, of (a) the aggregate undrawn amount of all Letters of
Credit then outstanding, (b)

                                       17

<PAGE>

the aggregate face amount of all Letters of Credit requested but not yet issued
as of such date and (c) the aggregate amount of Reimbursement Obligations which
have not been reimbursed by the Company as of such date.

     "Letter of Credit Payment" shall mean any amount paid or required to be
paid by the Issuing Bank in its capacity hereunder as issuer of a Letter of
Credit as a result of a draft or other demand for payment under any Letter of
Credit.

     "Letter(s) of Credit" shall mean any standby letters of credit issued by
Issuing Bank at the request of or for the account of an Account Party or Account
Parties pursuant to Article 3 hereof.

     "Lien" shall mean any pledge, assignment, hypothecation, mortgage, security
interest, deposit arrangement, option, trust receipt, conditional sale or title
retaining contract, sale and leaseback transaction, Capitalized Lease, or any
other similar type of lien, charge, encumbrance, preferential or priority
arrangement, whether based on common law or statute.

     "Liquidity Ratio" shall mean as of any date of determination, a ratio the
numerator of which is Cash Equivalents as of such date which are not subject to
any lien or security interest in favor of any person other than Comerica
Bank-California or the Collateral Agent (for the benefit of the Banks), plus
Accounts of Company and its Subsidiaries as of such date (net of an allowance
for doubtful Accounts) and the denominator of which is current liabilities of
Company and its Subsidiaries as of such date, less deferred revenue as of such
date as determined in accordance with GAAP.

     "Loan Documents" shall mean, collectively, this Agreement, the Notes (if
issued), the Letter of Credit Agreements, the Letters of Credit, the Guaranty,
the Subordination Agreements, the Collateral Documents, any Bank Hedging
Agreement and any other documents, certificates, instruments or agreements
executed or delivered pursuant to or in connection with any such document or
this Agreement, as such documents may be amended or otherwise modified from time
to time.

     "Loan Parties" shall mean the Company and each Guarantor and "Loan Party"
shall mean any one of them, as the context indicates or otherwise requires.

     "Majority Banks" shall mean (a) so long as the Revolving Credit Aggregate
Commitment is outstanding hereunder, at any time Banks holding not less than
66.66% of the sum of (i) the aggregate principal amount of the Revolving Credit
Aggregate Commitment plus (ii) the aggregate principal amount of Indebtedness
then outstanding under the Term Loans and (b) if the Revolving Credit Aggregate
Commitment has been terminated, at any time Banks holding not less than 66.66%
of the aggregate principal amount of Indebtedness then outstanding hereunder
(provided that, for purposes of determining Majority Banks hereunder,
Indebtedness outstanding under the Swing Line or under any Letter of Credit
shall be allocated among the Revolving Credit Banks based on their respective
Revolving Credit Percentages); provided however that so long as fewer than three
Banks are party to this Agreement, "Majority Banks" shall mean all Banks.

                                       18

<PAGE>

     "Majority Revolving Credit Banks" shall mean (a) so long as the Revolving
Credit Aggregate Commitment is outstanding hereunder, at any time Revolving
Credit Banks holding not less than 66.66% of the aggregate principal amount of
the Revolving Credit Aggregate Commitment and (b) if the Revolving Credit
Aggregate Commitment has been terminated, at any time Revolving Credit Banks
holding not less than 66.66% of the aggregate principal amount of the
Indebtedness then outstanding under the Revolving Credit (provided that, for
purposes of determining Majority Revolving Credit Banks hereunder, Indebtedness
outstanding under the Swing Line or under any Letter of Credit shall be
allocated among the Revolving Credit Banks based on their respective Revolving
Credit Percentages; provided however that so long as there are fewer than three
Revolving Credit Banks, "Majority Revolving Credit Banks" shall mean all
Revolving Credit Banks).

     "Majority Term Loan Banks" shall mean at any time with respect to the Term
Loans, Term Loan Banks holding not less than 66.66% of the aggregate principal
amount of the Indebtedness then outstanding under the Term Loan; provided
however, that so long as there are fewer than three Term Loan Banks "Majority
Term Loan Banks" shall mean all Term Loan Banks.

     "Material Adverse Change" shall mean a material adverse change in (a) the
long-term prospects of Company or any Guarantor paying the Indebtedness as it
becomes due and payable or (b) the value or the priority of the Lien against the
Collateral securing the Indebtedness, such that the Majority Banks reasonable
determine that the value of the Lien is materially less than the Indebtedness
outstanding.

     "Material Adverse Effect" shall mean a material adverse effect on (a) the
business or financial condition of the Company and is Subsidiaries taken as a
whole, (b) the ability of the Company and the Guarantors to perform their
respective obligations under this Agreement, the Notes (if issued) or any other
Loan Document to which they are parties, or (c) the validity or enforceability
of this Agreement, any of the Notes (if issued) or any of the other Loan
Documents or the rights or remedies of the Agents or the Banks hereunder or
thereunder.

     "Multiemployer Plan" shall mean a Pension Plan which is a multiemployer
plan as defined in Section 4001(a)(3) of ERISA.

     "Net Cash Proceeds" shall mean, with respect to any Asset Sale, the
aggregate cash payments received by the Company and/or any Loan Party, as the
case may be, from such Asset Sale, net of the reasonable direct expenses of sale
such as commissions and pro rated property taxes and net of any taxes actually
payable by the Company or such Loan Party in respect of such sales, taking into
account the Company's or such Loan Party's losses, if any, which are available
under applicable law to reduce such gains.

     "Non-Defaulting Bank" is defined in Section 2.4(c).

     "Notes" shall mean the Revolving Credit Notes, the Swing Line Notes and the
Term Notes.

                                       19

<PAGE>

     "Operating Lease" shall mean any lease (or other arrangement conveying the
right to use) real or personal property, or any combination thereof, which lease
is not required to be classified as a Capitalized Lease in accordance with GAAP.

     "Pension Plan" shall mean any plan established and maintained by the
Company or any Subsidiary which is qualified under Section 401(a) of the
Internal Revenue Code and subject to the minimum funding standards of Section
412 of the Internal Revenue Code.

     "Percentage" shall mean, as applicable, the Revolving Credit Percentage,
the Term Loan Percentage or the Weighted Percentage.

     "Permitted Acquisition" shall mean any acquisition by the Company or any of
its Subsidiaries of assets, businesses or business interests or shares of stock
or other ownership interests of or in any Person ("target") which operates in
substantially the same or a similar line of business as Company or the
Subsidiary which is a party to the acquisition and which is conducted in
accordance with the following requirements:

          (a)  not more than five (5) days after the signing of any letter of
     intent for such proposed acquisition or not later than thirty (30) days
     before the consummation of the acquisition, whichever first occurs, the
     Company shall have provided a copy of the applicable letter of intent to
     the Administrative Agent and promptly upon signing the definitive
     acquisition documents, Company shall have provided copies thereof to the
     Administrative Agent;

          (b)  on the date of any such acquisition, all necessary or appropriate
     governmental, quasi-governmental, agency, regulatory or similar approvals
     of applicable jurisdictions (or the respective agencies, instrumentalities
     or political subdivisions, as applicable, of such jurisdictions) and all
     necessary or appropriate non-governmental and other third-party approvals
     which, in each case, are material to such acquisition have been obtained
     and are in effect, and the Company and its Subsidiaries are in compliance
     in all material respects therewith, and all necessary or appropriate
     declarations, registrations or other filings with any court, governmental
     or regulatory authority, securities exchange or any other person have been
     made;

          (c)  the total consideration of all such acquisitions conducted while
     this Agreement remains in effect which is not paid for with stock of
     Company, computed on the basis of total acquisition consideration paid or
     incurred, or to be paid or incurred, by the Company or its Subsidiaries
     with respect thereto, including all indebtedness which is assumed or to
     which such assets, businesses or business or ownership interests or shares,
     or any Person so acquired, is subject, shall not exceed Twenty Five Million
     Dollars ($25,000,000) and shall not exceed Ten Million Dollars
     ($10,000,000) during any single fiscal year of the Company;

          (d)  within thirty (30) days after any such acquisition has been
     completed Company shall deliver to the Administrative Agent executed copies
     of all material documents pertaining to such acquisition, and Company, its
     Subsidiaries and any of the

                                       20

<PAGE>

     corporate entities involved in such acquisition shall execute or cause to
     be executed, and provide or cause to be provided to the Administrative
     Agent, such documents and instruments (including without limitation, the
     security agreements as required by Section 7.18 hereof and opinions of
     counsel, amendments, acknowledgments, consents and evidence of approvals or
     filings) as reasonably requested by the Administrative Agent, if any;

          (e)  within thirty (30) days prior to the effective date of the
     acquisition, Company shall deliver to the Administrative Agent, (i) a pro
     forma financial statement for the target, as of the effective date of the
     acquisition and (ii) Pro Forma Projected Financial Information with respect
     to the acquisition; and

          (f)  both immediately before and after such acquisition, no Default or
     Event of Default (whether or not related to such acquisition), has occurred
     and is continuing and on the date of consummation of such acquisition,
     Company shall have provided to the Administrative Agent a certificate of
     the chief financial officer of Company stating that no Default or Event of
     Default has occurred as a result of such acquisition or otherwise.

     "Permitted Liens" shall mean with respect to any Person:

          (a)  Liens for taxes not yet delinquent or which are being contested
     in good faith by appropriate proceedings, provided that adequate reserves
     with respect thereto are maintained on the books of such Person in
     conformity with GAAP;

          (b)  carriers', warehousemen's, mechanics', materialmen's,
     repairmen's, landlord's liens or other like Liens arising in the ordinary
     course of business which are not overdue for a period of more than 60 days
     or which are being contested in good faith by appropriate proceedings;
     provided however that a reserve or other appropriate provisions shall have
     been made therefor in accordance with GAAP;

          (c)  pledges or deposits made in the ordinary course of business in
     connection with workers' compensation, unemployment insurance and other
     social security legislation and deposits securing liability to insurance
     carriers under insurance or self-insurance arrangements;

          (d)  deposits to secure (i) the performance of tenders or bids, trade
     contracts (other than for borrowed money), statutory obligations, surety,
     customs, stay and appeal bonds, performance and return of money bonds,
     government contracts and other obligations of a like nature or (ii) the
     performance of leases permitted hereunder, in each case given or incurred
     on terms, in amounts and otherwise in the ordinary course of business;

          (e)  easements, rights-of-way, restrictions, minor defects or
     irregularities in title, minor survey exceptions, reservations, utilities,
     and other similar encumbrances or Liens incurred in the ordinary course of
     business which, in the aggregate, are not

                                       21

<PAGE>

     substantial in amount and which do not in any case materially detract from
     the value of the property subject thereto or materially interfere with the
     ordinary conduct of the business of such Person; and

          (f)  any attachment or judgment Lien not constituting an Event of
     Default under subsection 9.1(h);

          (g)  Liens on assets acquired in any Permitted Acquisition to the
     extent such liens were in existence at the time of the acquisition, such
     liens cover only the assets acquired in the acquisition and were not
     created or incurred in anticipation of the acquisition;

          (h)  leases or subleases of real property interests granted to third
     parties in the ordinary course of business and not interfering in any
     material respect with the ordinary conduct of business by Company or any of
     its Subsidiaries;

          (i)  any (i) interest or title of a lessor or sublessor under any
     lease permitted hereunder, (ii) restriction or encumbrance that the
     interest or title of such lessor or sublessor may be subject to, or (iii)
     subordination of the interest of the lessee or sublessee under such lease
     to any restriction or encumbrance referred to in the preceding clause (ii),
     so long as the holder of such restriction of encumbrance agrees to
     recognize the rights of such lessee or sublessee under such lease;

          (j)  Liens in favor of customs and revenue authorities arising as a
     matter of law to secure payment of customs duties in connection with the
     importation of goods in the ordinary course of business;

          (k)  any zoning or similar law or right reserved to or vested in any
     governmental office or agency to control or regulate the use of any real
     property;

          (l)  licenses of Proprietary Rights granted by Company or any of its
     Subsidiaries in the ordinary course of business and not interfering in any
     material respect with the ordinary conduct of business by Company or any of
     its Subsidiaries;

          (m)  Liens securing Debt permitted by Section 8.1(c), provided that
     (i) such Liens shall be created within ninety (90) days of the acquisition
     of such fixed or capital asset, (ii) such Liens do not at any time encumber
     any property other than the property, equipment or improvements financed by
     such Debt, and (iii) the principal amount of Debt secured by any such Lien
     shall at no time exceed 100% of the original purchase price of such
     property, equipment or improvements (purchase price to include for this
     purpose delivery, installation and tax expense);

          (n)  Liens in favor of the Collateral Agent, as security for the
     Indebtedness (including Indebtedness under any Bank Hedging Agreements);

          (o)  attachments, judgments and other similar Liens (other than any
     judgment that is described in clause (h) of Section 9.1 and constitutes an
     Event of Default

                                       22

<PAGE>

     thereunder), arising in connection with court proceedings, provided that
     the execution or other enforcement of such Liens is effectively stayed
     within 30 days and claims secured thereby are being actively contested in
     good faith by appropriate proceedings;

          (p)  other Liens, existing on the Effective Date, set forth on
     Schedule 8.2 attached hereto and any renewals or refinancing of the Debt
     secured thereby in amounts not exceeding the scheduled amounts (less any
     required amortization according to the terms thereof), on terms no less
     favorable to such Person as in effect on the Effective Date provided that
     the average life to maturity of such renewal or refinancing Debt is greater
     than or equal to that of the Debt renewed or refinanced and such renewal
     Debt or refinancing Debt is otherwise in compliance with this Agreement;

          (q)  Liens on the assets of Foreign Subsidiaries granted to secure the
     Debt permitted under Section 8.1(o) and liens on cash deposits of a Foreign
     Subsidiary given to secure obligations in respect of letters of credit
     issued for the account of such Foreign Subsidiary;

          (r)  existing Liens granted to secure the Fremont Loan, including the
     Lease Subordination Agreement dated September 28, 2001;

          (s)  Liens granted to banks or other financial institutions in the
     ordinary course of business in connection with deposit, disbursement or
     concentration accounts (other than in connection with borrowed money)
     maintained with such banks or financial institutions on funds and other
     items in such accounts; and

          (t)  other Liens securing obligations in an aggregate amount not
     exceeding $1,000,000 at any one time outstanding.

     "Person" shall mean a natural person, corporation, limited liability
company, partnership, limited liability partnership, trust, incorporated or
unincorporated organization, joint venture, joint stock company, or a government
or any agency or political subdivision thereof or other entity of any kind.

     "Pledge Agreements" shall mean the Company Pledge Agreement and the Foreign
Pledge Agreements.

     "Potential Financial Institution" is defined in Section 2.4(c).

     "Prime-based Advance" shall mean an Advance which bears interest at the
Prime-based Rate.

     "Prime-based Rate" shall mean, for any day, that rate of interest which is
equal to the sum of the Applicable Margin plus the greater of (i) the Prime
Rate, and (ii) the Alternate Base Rate.

     "Prime Rate" shall mean the per annum rate of interest announced by the
Administrative Agent, at its main office from time to time as its "prime rate"
(it being acknowledged that such

                                       23

<PAGE>

announced rate may not necessarily be the lowest rate charged by the
Administrative Agent to any of its customers), which Prime Rate shall change
simultaneously with any change in such announced rate.

     "Pro Forma Projected Financial Information" shall mean, as to any proposed
acquisition, a statement executed by a Responsible Officer (supported by
reasonable detail) setting forth the total consideration to be paid or incurred
in connection with the proposed acquisition, and pro forma combined projected
financial information for the Company and the Consolidated Subsidiaries and the
acquisition target (if applicable), consisting of projected balance sheets as of
the proposed effective date of the acquisition or the closing date thereof and
as of the end of at least the next succeeding three (3) fiscal years of the
Company following the acquisition and projected statements of income and cash
flows for each of those years, including sufficient detail to permit calculation
of the amounts and the ratios described in Sections 7.9 through 7.11 hereof, as
projected as of the effective date of the acquisition and for those fiscal years
and accompanied by (i) a statement setting forth a calculation of the ratios and
amounts so described, (ii) a statement in reasonable detail specifying all
material assumptions underlying the projections and (iii) such other information
as the Administrative Agent or Majority Banks shall reasonably request.

     "Purchasing Bank" shall have the meaning set forth in Section 11.7.

     "Proprietary Rights" shall mean, as to Company and the Subsidiaries all of
their now owned and hereafter arising or acquired: licenses, franchises,
permits, patents, patent rights, copyrights, works which are the subject matter
of copyrights, trademarks, service marks, trade names, trade styles, patent
trademark and service mark applications, mask works, and all licenses and rights
related to any of the foregoing, including those patents, trademarks, service
marks, trade names, mask works and copyrights set forth on Schedule 1.4 hereto,
and all other rights under any of the foregoing, all extensions, renewals,
reissues, divisions, continuations, and continuations-in-part of any of the
foregoing, and all rights to sue for past, present and future infringement of
any of the foregoing.

     "Quoted Rate" shall mean the rate of interest per annum offered by the
Swing Line Bank in its sole discretion with respect to a Swing Line Advance.

     "Quoted Rate Advance" means any Swing Line Advance which bears interest at
the Quoted Rate.

     "Rating Agency" shall mean Moody's Investor Services, Inc., Standard and
Poor's Ratings Services, their respective successors or any other nationally
recognized statistical rating organization which is acceptable to the
Administrative Agent.

     "Register" is defined in Section 13.8(f) hereof.

     "Reimbursement Obligation(s)" shall mean the aggregate amount of all
unreimbursed drawings under all Letter of Credit Agreements (excluding for the
avoidance of doubt, amounts deemed to have been advanced under Section 3.6(a))
together with all other sums, fees, charges

                                       24

<PAGE>

and amounts which may be owing to the Issuing Bank under such Letter of Credit
Agreement or this Agreement relating to Letters of Credit.

     "Request for Advance" shall mean a Request for Revolving Credit Advance, a
Request for Swing Line Advance or a Term Loan Initial Request, as the context
may indicate, or otherwise require.

     "Request for Revolving Credit Advance" shall mean a request for a Revolving
Credit Advance issued by the Company under Section 2.3 of this Agreement in the
form annexed hereto as Exhibit A, as amended or otherwise modified in accordance
with the terms hereof.

     "Request for Swing Line Advance" shall mean a request for a Swing Line
Advance issued by the Company under Section 2.5(c) of this Agreement in the form
attached hereto as Exhibit D, as amended or otherwise modified in accordance
with the terms of this Agreement.

     "Requirement of Law" shall mean as to any Person, the certificate of
incorporation and bylaws, the partnership agreement or other organizational or
governing documents of such Person and any law, treaty, rule or regulation or
determination of an arbitration or a court or other Governmental Authority, in
each case applicable to or binding upon such Person or any of its property or to
which such Person or any of its property is subject.

     "Responsible Officer" shall mean the Chief Executive Officer, Chief
Financial Officer, Treasurer, Corporate Controller or the President of the
Company.

     "Revolving Credit" shall mean the Revolving Credit Advances to be advanced
to the Company by the applicable Revolving Credit Banks pursuant to Article 2
hereof, in an aggregate amount (subject to the terms hereof), not to exceed, at
any one time outstanding, the Revolving Credit Aggregate Commitment.

     "Revolving Credit Advance" shall mean a borrowing requested by the Company
and made by the Revolving Credit Banks under Section 2.1 of this Agreement,
including without limitation any readvance, refunding or conversion of such
borrowing pursuant to Section 2.3 hereof and any advance in respect of a Letter
of Credit under Section 3.6(a) hereof, and shall include, as applicable, a
Eurocurrency-based Advance and/or a Prime-based Advance.

     "Revolving Credit Aggregate Commitment" shall mean Twenty Five Million
Dollars ($25,000,000), subject to reduction or termination under Section 2.13,
2.14 or 9.2 hereof.

     "Revolving Credit Banks" shall mean the financial institutions from time to
time parties hereto as lenders of the Revolving Credit.

     "Revolving Credit Facility Fee" shall mean the fees payable to
Administrative Agent for distribution to the Revolving Credit Banks pursuant to
Section 2.12 hereof.

     "Revolving Credit Maturity Date" shall mean the earlier to occur of (i)
August 1, 2005, as such date may be extended pursuant to Section 2.16 hereof,
and (ii) the date on which the

                                       25

<PAGE>

Revolving Credit Aggregate Commitment shall terminate in accordance with the
provisions of this Agreement.

     "Revolving Credit Notes" shall mean the revolving credit notes described in
Section 2.2 hereof, made by the Company to each of the Revolving Credit Banks in
the form annexed to this agreement as Exhibit B, as such notes may be amended or
supplemented from time to time, and any other notes issued in substitution,
replacement or renewal thereof from time to time.

     "Revolving Credit Percentage" shall mean with respect to each Revolving
Credit Bank, its percentage share, as set forth on Schedule 1.2 under column 1,
of the Revolving Credit and its risk participation in Letters of Credit and in
any outstanding Swing Line Advances, as such Schedule may be revised from time
to time by Administrative Agent in accordance with Section 13.8.

     "Security Agreement" shall mean the Security Agreement substantially in the
form of the Security Agreement annexed hereto as Exhibit K executed and
delivered by the Company and the Guarantors in favor of the Administrative
Agent, as amended or otherwise modified from time to time.

     "Significant Foreign Subsidiary" shall mean any Foreign Subsidiary
identified on Schedule 1.3 hereto, together with any other Foreign Subsidiary,
whether existing as of the Effective Date or created or acquired (directly or
indirectly) by the Company thereafter, which has total assets, on an individual
basis, on any date of determination, of $10,000,000 (or more) or which has, on
an individual basis, as of the most recent trailing twelve month period, then
ending, total revenues (determined in conformity with GAAP) of $20,000,000 or
more.

     "Significant Guarantor" shall mean any Guarantor that would be a
"significant subsidiary" as defined in Article 1, Rule 1-02 of Regulation S-X,
promulgated pursuant to the Securities Act of 1933, as amended, as such
Regulation is in effect on the Effective Date.

     "Stock Option Plan" shall mean the employee stock option plan of Company in
effect on the Effective Date, as amended from time to time by Company's Board of
Directors and any other employee stock option plan that Company adopts from time
to time during the term hereof.

     "Subordination Agreement" shall mean any subordination agreement entered
into from time to time between the Administrative Agent, for and on behalf of
the Banks, and any holder of Subordinated Debt, to evidence the subordination of
such Debt to the Indebtedness hereunder, as each such subordination agreement
may be amended from time to time.

     "Subordinated Debt" shall mean (a) the Initial Subordinated Debt and (b)
any other Funded Debt of the Company which has been subordinated in right of
payment and priority to the Indebtedness, all on terms and conditions
satisfactory to the Administrative Agent and the Majority Banks.

     "Subordinated Debt Documents" shall mean and include (a) the Indenture, and
(b) any other documents evidencing any other Subordinated Debt, in each case, as
the same may be

                                       26

<PAGE>

amended, modified or supplemented from time to time in compliance with the terms
of this Agreement.

     "Subordinated Debt Repurchase" shall mean the purchase of Subordinated Debt
issued under the Indenture pursuant to the Company's April 2002 Board Plan as in
effect on the Effective Date.

     "Subordinated Notes" shall mean the (a) the promissory notes issued by
Company to pursuant to the Indenture and (b) any other notes or instruments
evidencing Subordinated Debt as the same may be amended, modified or
supplemented from time to time in compliance with the terms of this Agreement.

     "Subsidiary(ies)" shall mean any other corporation, association, joint
stock company, business trust, limited liability company or any other business
entity of which more than fifty percent (50%) of the outstanding voting stock,
share capital, membership or other interests, as the case may be, is owned
either directly or indirectly by any Person or one or more of its Subsidiaries,
or the management of which is otherwise controlled, directly, or indirectly
through one or more intermediaries, or both, by any Person and/or its
Subsidiaries. Unless otherwise specified to the contrary herein or the context
otherwise requires, Subsidiary(ies) shall refer to each Person which is a
Subsidiary of the Company.

     "Swing Line" shall mean the revolving credit loans to be advanced to the
Company by the Swing Line Bank pursuant to Section 2.5 hereof, in an aggregate
amount (subject to the terms hereof), not to exceed, at any one time
outstanding, the Swing Line Maximum Amount.

     "Swing Line Advance" shall mean a borrowing made by Swing Line Bank to the
Company pursuant to Section 2.5 hereof.

     "Swing Line Bank" shall mean Comerica Bank-California in its capacity as
lender under Section 2.5 of this Agreement or its successor as lender of the
Swing Line.

     "Swing Line Maximum Amount" shall mean Four Million Dollars ($4,000,000).

     "Swing Line Notes" shall mean the swing line notes which may be issued by
the Company at the request of Swing Line Bank pursuant to Section 2.5(a) hereof
in the form annexed hereto as Exhibit C, as the case may be, as such Notes may
be amended or supplemented from time to time, and any notes issued in
substitution, replacement or renewal thereof from time to time.

     "Term Loan" shall mean the term loan to be made to the Company by the Term
Loan Banks pursuant to Section 4.1 hereof, in the aggregate amount of Twenty
Five Million Dollars ($25,000,000).

     "Term Loan Banks" shall mean the financial institutions from time to time
parties hereto as lenders of Term Loan.

     "Term Loan Maturity Date" shall mean August 1, 2006.

                                       27

<PAGE>

     "Term Notes" shall mean the term notes described in Section 4.2(e) hereof,
made by Company to each of the Term Loan Banks in the form annexed to this
Agreement as Exhibit O, as such notes may be amended reviewed, replaced,
extended or supplemented from time to time.

     "Term Loan Percentage" shall mean with respect to any Term Loan Bank, its
percentage share of Term Loan as set forth on Schedule 1.2 under column 2, as
such Schedule may be revised from time to time by the Administrative Agent
accordance with Section 13.8.

     "Term Loan Rate Request" shall mean a request for the refunding or
conversion of any Advance of a Term Loan submitted by Company under Section 4.4
of this Agreement in the form annexed hereto as Exhibit P, as such exhibit may
be amended or modified from time to time in accordance with the terms of this
Agreement.

     "Trigger Event" shall mean the occurrence of an Event of Default or if
Unrestricted Cash shall be less than Fifty Million Dollars ($50,000,000).

     "Uniform Commercial Code" or "UCC" shall mean the Uniform Commercial Code
of any applicable state, and, unless specified otherwise the Uniform Commercial
Code as in effect in the State of California.

     "Unrestricted Cash" shall mean as of any date of determination, aggregate
cash and Cash Equivalents which is not subject to any lien or security interest
in favor of any Person other than the Banks, less the aggregate amount of
outstanding checks and other items issued by Company or its Subsidiaries, as
applicable, as of such date.

     "Weighted Percentage" shall mean with respect to any Bank, its Percentage
share as set forth in Schedule 1.2 under column 4, as such Schedule may be
revised by the Administrative Agent from time to time (subject to the terms
hereof), which Percentage shall be calculated as follows:

          (a)  as to such Bank, so long as the Revolving Credit Aggregate
     Commitment is outstanding hereunder, a percentage calculated by taking as
     the numerator the sum of its Revolving Credit Percentage of the Revolving
     Credit Aggregate Commitment plus its Term Loan Percentage of the
     Indebtedness outstanding under Term Loan, and taking as the denominator the
     sum of the Revolving Credit Aggregate Commitment plus the aggregate
     principal amount of Indebtedness outstanding under the Term Loans; and

          (b)  as to such Bank, if the Revolving Credit Aggregate Commitment has
     been terminated, its weighted percentage calculated by taking as the
     numerator the sum of its Revolving Credit Percentage of the aggregate
     principal amount outstanding under the Revolving Credit (expressed in
     Dollars) (including such Bank's Revolving Credit Percentage of outstanding
     Letter of Credit Obligations and outstanding Swing Line Advances) plus its
     Term Loan Percentage of the Indebtedness outstanding under Term Loan and
     taking as the denominator the sum of the aggregate principal amount

                                       28

<PAGE>

     outstanding under the Revolving Credit, the Swing Line, the Term Loans and
     any outstanding Letter of Credit Obligations.

2.   REVOLVING CREDIT

     2.1  Commitment. Subject to the terms and conditions of this Agreement
(including without limitation Section 2.3 hereof), each Revolving Credit Bank
severally and for itself alone agrees to make Advances of the Revolving Credit
in Dollars to the Company from time to time on any Business Day during the
period from the Effective Date hereof until (but excluding) the Revolving Credit
Maturity Date in an aggregate amount, not to exceed at any one time outstanding
such Bank's Revolving Credit Percentage of the Revolving Credit Aggregate
Commitment. Subject to the terms and conditions set forth herein, advances,
repayments and readvances may be made under the Revolving Credit.

     2.2  Accrual of Interest and Maturity; Evidence of Indebtedness. (a) The
Company hereby unconditionally promises to pay to the Administrative Agent for
the account of each Revolving Credit Bank the then unpaid principal amount of
each Revolving Credit Advance (plus all accrued and unpaid interest) of such
Revolving Credit Bank to the Company on the Revolving Credit Maturity Date and
on such other dates and in such other amounts as may be required from time to
time pursuant to this Agreement.

          (b)  Each Revolving Credit Bank shall maintain in accordance with its
     usual practice an account or accounts evidencing indebtedness of the
     Company to the appropriate lending office of such Revolving Credit Bank
     resulting from each Revolving Credit Advance made by such lending office of
     such Revolving Credit Bank from time to time, including the amounts of
     principal and interest payable thereon and paid to such Revolving Credit
     Bank from time to time under this Agreement.

          (c)  The Administrative Agent shall maintain the Register pursuant to
     Section 13.8(f), and a subaccount therein for each Revolving Credit Bank,
     in which Register and subaccounts (taken together) shall be recorded (i)
     the amount of each Revolving Credit Advance made hereunder, the type
     thereof and each Interest Period applicable to any Eurocurrency-based
     Advance, (ii) the amount of any principal or interest due and payable or to
     become due and payable from the Company to each Revolving Credit Bank
     hereunder in respect of the Revolving Credit Advances and (iii) both the
     amount of any sum received by the Administrative Agent hereunder from the
     Company in respect of the Revolving Credit Advances and each Revolving
     Credit Bank's share thereof.

          (d)  The entries made in the Register and the accounts of each
     Revolving Credit Bank maintained pursuant to paragraphs (b) and (c) of this
     Section 2.1 shall absent manifest error, to the extent permitted by
     applicable law, be conclusive evidence of the existence and amounts of the
     obligations of the Company therein recorded, as well as the date such
     amounts have been received; provided, however, that the failure of any
     Revolving Credit Bank or the Administrative Agent to maintain the Register
     or any such account, as applicable, or any error therein, shall not in any
     manner affect the

                                       29

<PAGE>

     obligation of the Company to repay the Revolving Credit Advances (and all
     other amounts owing with respect thereto) made to the Company by the
     Revolving Credit Banks in accordance with the terms of this Agreement.

          (d)  The Company agrees that, upon written request to the
     Administrative Agent (with a copy to the Company) by any Revolving Credit
     Bank, the Company will execute and deliver, to such Revolving Credit Bank,
     at Company's own expense, a Revolving Credit Note evidencing the
     outstanding Revolving Credit Advances owing to such Revolving Credit Bank.

     2.3  Requests for and Refundings and Conversions of Advances. The Company
may request an Advance of the Revolving Credit, refund any such Advance in the
same type of Advance or convert any such Advance to any other type of Advance of
the Revolving Credit only after delivery to Administrative Agent of a Request
for Revolving Credit Advance executed by a person previously authorized (in a
writing delivered to the Administrative Agent) by the Company to execute such
Request, subject to the following:

          (a)  each such Request for Revolving Credit Advance shall set forth
     the information required on the Request for Revolving Credit Advance form
     annexed hereto as Exhibit A, including without limitation:

               (i)   the proposed date of such Advance, which must be a Business
                     Day;

               (ii)  whether such Advance is a refunding or conversion of an
                     outstanding Advance; and

               (iii) whether such Advance is to be a Prime-based Advance or a
                     Eurocurrency-based Advance, and, except in the case of a
                     Prime-based Advance, the first Interest Period applicable
                     thereto.

          (b)  each such Request for Revolving Credit Advance shall be delivered
     to Administrative Agent by 1:00 p.m. (Detroit time) three (3) Business Days
     prior to the proposed date of Advance, except in the case of a Prime-based
     Advance, for which the Request for Advance must be delivered by 1:00 p.m.
     (Detroit time) one (1) Business Day prior to such proposed date for
     Advances;

          (c)  on the proposed date of such Advance, after giving effect to all
     Advances and Letters of Credit requested by the Company on such date
     (including, without duplication, the deemed Advances funded by the
     Administrative Agent under Section 3.6(a) hereof in respect of the
     Company's or an applicable Account Party's reimbursement obligation
     hereunder), the sum of (x) the aggregate principal amount of all Advances
     of the Revolving Credit and of the Swing Line requested or outstanding on
     such date plus (y) the Letter of Credit Obligations as of such date, shall
     not exceed the lesser of the then applicable (i) Revolving Credit Aggregate
     Commitment and (ii) the Borrowing Base;

                                       30

<PAGE>

     provided however, that, in the case of any Advance being applied to refund
     or convert an outstanding Advance, the aggregate principal amount of such
     Advances to be refunded or converted shall not be included for purposes of
     calculating availability under this Section 2.3(c);

          (d)  in the case of a Prime-based Advance, the principal amount of the
     initial funding of such Advance, as opposed to any refunding or conversion
     thereof, shall be at least $1,000,000;

          (e)  in the case of a Eurocurrency-based Advance, the principal amount
     of such Advance, plus the amount of any other outstanding Advance of the
     Revolving Credit to be then combined therewith having the same Applicable
     Interest Rate and Interest Period, if any, shall be at least $1,500,000 (or
     a larger integral multiples of $100,000) and at any one time there shall
     not be in effect more than 3 Eurocurrency-based Rates and
     Eurocurrency-Interest Periods;

          (f)  a Request for Revolving Credit Advance, once delivered to
     Administrative Agent, shall not be revocable by the Company;

          (g)  each Request for Revolving Credit Advance shall constitute a
     certification by the Company, as of the date thereof that:

               (i)   both before and after such Advance, the obligations of the
                     Loan Parties set forth in this Agreement and the other Loan
                     Documents to which such Persons are parties are valid,
                     binding and enforceable obligations of such Loan Parties
                     (subject to the limitations set forth in Section 6.7 and
                     6.8 of this Agreement);

               (ii)  all conditions to Advances of the Revolving Credit have
                     been satisfied, and shall remain satisfied to the date of
                     such Advance (both before and after giving effect to such
                     Advance);

               (iii) there is no Default or Event of Default in existence, and
                     none will exist upon the making of such Advance (both
                     before and after giving effect to such Advance);

               (iv)  the representations and warranties contained in this
                     Agreement and the other Loan Documents are true and correct
                     in all material respects and shall be true and correct in
                     all material respects as of the making of such Advance
                     (both before and after giving effect to such Advance),
                     other than any representation or warranty that expressly
                     speaks only as of a different date; and

               (v)   the execution of such Request for Advance will not violate
                     the material terms and conditions of any material contract,
                     agreement or other borrowing of the Company.

                                       31

<PAGE>

Administrative Agent, acting on behalf of the Revolving Credit Banks, may, at
its option, lend under this Section 2.3 upon the telephone request of a person
previously authorized (in a writing delivered to the Administrative Agent) by
the Company to make such requests and, in the event Administrative Agent, acting
on behalf of the Revolving Credit Banks, makes any such Advance upon a telephone
request, the requesting officer shall fax to Administrative Agent, on the same
day as such telephone request, a Request for Advance. The Company hereby
authorizes Administrative Agent to disburse Advances under this Section 2.3
pursuant to the telephone instructions of any person purporting to be a person
identified by name on a written list of persons authorized by the Company and
delivered to Administrative Agent prior to the date of such request to make
Requests for Advance on behalf of the Company. Notwithstanding the foregoing,
the Company acknowledges that the Company shall bear all risk of loss resulting
from disbursements made upon any telephone request. Each telephone request for
an Advance shall constitute a certification of the matters set forth in the
Request for Revolving Credit Advance form as of the date of such requested
Advance.

2.4   Disbursement of Advances.

      (a)   Upon receiving any Request for Revolving Credit Advance from the
Company under Section 2.3 hereof, Administrative Agent shall promptly notify
each Revolving Credit Bank by wire, telex or telephone (confirmed by wire,
telecopy or telex) of the amount of such Advance to be made and the date such
Advance is to be made by said Revolving Credit Bank pursuant to its Percentage
of such Advance. Unless such Revolving Credit Bank's commitment to make Advances
of the Revolving Credit hereunder shall have been suspended or terminated in
accordance with this Agreement, each such Revolving Credit Bank shall make
available the amount of its Percentage of each Advance in immediately available
funds to Administrative Agent, as follows:

            (i)      for Domestic Advances, at the office of Administrative
                     Agent located at One Detroit Center, Detroit, Michigan
                     48226, not later than 3:00 p.m. (Detroit time) on the date
                     of such Advance; and

            (ii)     for Eurocurrency-based Advances, at the Administrative
                     Agent's Correspondent for the account of the Eurocurrency
                     Lending Office of the Administrative Agent, not later than
                     12 noon (the time of the Administrative Agent's
                     Correspondent) on the date of such Advance.

      (b)   Subject to submission of an executed Request for Revolving Credit
Advance by the Company without exceptions noted in the compliance certification
therein, Administrative Agent shall make available to the Company, the aggregate
of the amounts so received by it from the Revolving Credit Banks in like funds
and currencies:

            (i)      for Domestic Advances, not later than 4:00 p.m. (Detroit
                     time) on the date of such Advance by credit to an account
                     of Company

                                       32

<PAGE>

                     maintained with Administrative Agent or to such other
                     account or third party as Company may reasonably direct;
                     and

            (ii)     for Eurocurrency-based Advances, not later than 4:00 p.m.
                     (the time of the Administrative Agent's Correspondent) on
                     the date of such Advance, by credit to an account of the
                     Company maintained with Administrative Agent's
                     Correspondent or to such other account or third party as
                     the Company may reasonably direct.

      (c)   Administrative Agent shall deliver the documents and papers
received by it for the account of each Revolving Credit Bank to such Revolving
Credit Bank or upon its order. Unless Administrative Agent shall have been
notified by any Revolving Credit Bank prior to the date of any proposed
Revolving Credit Advance that such Revolving Credit Bank does not intend to make
available to Administrative Agent such Revolving Credit Bank's Percentage of
such Advance, Administrative Agent may assume that such Revolving Credit Bank
has made such amount available to Administrative Agent on such date, as
aforesaid and may, in reliance upon such assumption, make available to the
Company a corresponding amount. If such amount is not in fact made available to
Administrative Agent by such Revolving Credit Bank, as aforesaid, Administrative
Agent shall be entitled to recover such amount on demand from such Revolving
Credit Bank. If such Revolving Credit Bank does not pay such amount within one
(1) Business Day of the Administrative Agent's demand therefor and the
Administrative Agent has in fact made a corresponding amount available to the
Company, the Administrative Agent shall promptly notify the Company and the
Company shall pay such amount to Administrative Agent, if such notice is
delivered to the Company prior to 1:00 p.m. (Detroit time) on a Business Day, on
the day such notice is received, and otherwise on the next Business Day.
Administrative Agent shall also be entitled to recover from such Revolving
Credit Bank or the Company, as the case may be, but without duplication,
interest on such amount in respect of each day from the date such amount was
made available by Administrative Agent to the Company, to the date such amount
is recovered by Administrative Agent, at a rate per annum equal to:

            (i)      in the case of such Revolving Credit Bank, for the first
                     two (2) Business Days such amount remains unpaid, with
                     respect to Domestic Advances, the Federal Funds Effective
                     Rate, and with respect to Eurocurrency-based Advances,
                     Administrative Agent's aggregate marginal cost (including
                     the cost of maintaining any required reserves or deposit
                     insurance and of any fees, penalties, overdraft charges or
                     other costs or expenses incurred by Administrative Agent as
                     a result of such failure to deliver funds hereunder) of
                     carrying such amount and thereafter, at the rate of
                     interest then applicable to such Revolving Credit Advances;
                     and

                                       33

<PAGE>

            (ii)     in the case of Company, the rate of interest then
                     applicable to such Advance of the Revolving Credit.

         The obligation of any Revolving Credit Bank to make any Advance of the
         Revolving Credit hereunder shall not be affected by the failure of any
         other Revolving Credit Bank to make any Advance hereunder, and no
         Revolving Credit Bank shall have any liability to the Company or any of
         its Subsidiaries, the Agents, any other Revolving Credit Bank, or any
         other party for another Revolving Credit Bank's failure to make any
         loan or Advance hereunder. In the event any Bank shall fail to advance
         any amounts required to be advanced in accordance with the terms of
         this Article 2 (a "Defaulting Bank"), the Administrative Agent shall
         promptly provide written notice thereof to the Company and to each
         other Bank (each such other Bank being referred to in this Section as a
         "Non-Defaulting Bank"). Each Non-Defaulting Bank shall have ten (10)
         Business Days from receipt of said notice to exercise its option to
         agree to enter into an agreement pursuant to which the Non-Defaulting
         Bank shall assume the Defaulting Bank's rights and obligations under
         this Agreement, its Notes and the other Loan Documents. The
         Non-Defaulting Bank shall exercise such option by providing written
         notice of same to the Defaulting Bank (and if there is more than one
         Non-Defaulting Bank, the assignment agreement shall be entered into
         with the Non-Defaulting Bank who first notifies the Defaulting Bank of
         its decision to exercise said option) and to the Company. If no
         Non-Defaulting Bank shall exercise the above-described option within
         the said ten (10) Business Day period and if the Company shall, subject
         to Section 13.8(c) hereof, within sixty (60) days of delivering the
         notice described above, advise such Defaulting Bank of another bank or
         financial institution to which assignments are permitted pursuant to
         Section 13.8(c) hereof and which is willing to assume such Defaulting
         Bank's rights and obligations under this Agreement, its Notes and the
         other Loan Documents (each such bank or financial institution being
         hereinafter referred to as a "Potential Financial Institution"), such
         Defaulting Bank shall, subject to Section 13.8(c), assign its said
         rights and obligations to the Potential Financial Institution; provided
         however that any such assignment shall not alter the Company's remedies
         vis a vis the Defaulting Bank. During the period that a Bank is a
         Defaulting Bank (i) it shall not be deemed to be a "Bank" for purposes
         of voting on any matters with respect to any of the Loan Documents, and
         (ii) if the Defaulting Bank has failed to make any required advance
         within three (3) Business Days of notice from the Administrative Agent
         that it is a Defaulting Bank, to the extent permitted by applicable
         law, any scheduled payment of and any voluntary or mandatory prepayment
         of the Indebtedness shall be applied to the Indebtedness of the other
         Banks as though the Defaulting Bank held no Indebtedness.

         2.5   Swing Line Advances. (a) The Swing Line Bank shall, on the terms
and subject to the conditions hereinafter set forth (including without
limitation Section 2.5(c) hereof), make one or more advances (each such advance
being a "Swing Line Advance") to the Company, from time to time on any Business
Day during the period from the date hereof to (but excluding) the Revolving
Credit Maturity Date in an amount not to exceed in the aggregate at any time
outstanding the Swing Line Maximum Amount. Swing Line Bank shall maintain in
accordance with its usual practice an account or accounts evidencing
indebtedness of the Company to Swing Line Bank resulting from each Swing Line
Advance of such Bank from

                                       34

<PAGE>

time to time, including the amounts of principal and interest payable thereon
and paid to such Bank from time to time. The entries made in such account or
accounts of Swing Line Bank shall, to the extent permitted by applicable law, be
conclusive evidence, absent manifest error, of the existence and amounts of the
obligations of the Company therein recorded; provided, however, that the failure
of Swing Line Bank to maintain such account, as applicable, or any error
therein, shall not in any manner affect the obligation of the Company to repay
the Swing Line Advances (and all other amounts owing with respect thereto) made
to Company by Swing Line Bank in accordance with the terms of this Agreement.
Advances, repayments and readvances under the Swing Line may be made, subject to
the terms and conditions of this Agreement. Each Swing Line Advance shall mature
and the principal amount thereof shall be due and payable by the Company in the
case of any Quoted Rate Advance, on the last day of the Interest Period
applicable thereto (if any) and, in the case of any Prime-based Advance, on the
Revolving Credit Maturity Date.

         The Company agrees that, upon the written request of Swing Line Bank,
the Company will execute and deliver to Swing Line Bank a Swing Line Note;
provided, that the delivery of such Swing Line Note shall not be a condition
precedent to the Effective Date.

            (b)   Accrual of Interest. Each Swing Line Advance shall, from time
         to time after the date of such Advance, bear interest at its Applicable
         Interest Rate. The amount and date of each Swing Line Advance, its
         Applicable Interest Rate, its Interest Period, if any, and the amount
         and date of any repayment shall be noted on Swing Line Bank's account
         maintained pursuant to Section 2.5(a), which records will be conclusive
         evidence thereof, absent manifest error; provided, however, that any
         failure by the Swing Line Bank to record any such information shall not
         relieve the Company of its obligation to repay the outstanding
         principal amount of such Advance, all interest accrued thereon and any
         amount payable with respect thereto in accordance with the terms of
         this Agreement and the other Loan Documents.

            (c)   Requests for Swing Line Advances. The Company may request a
         Swing Line Advance only after the delivery to Swing Line Bank of a
         Request for Swing Line Advance executed by a person authorized (in a
         writing a copy of which has been previously delivered to the
         Administrative Agent) by the Company to make such requests, subject to
         the following:

                  (i)    each such Request for Swing Line Advance shall set
                         forth the information required on the Request for
                         Advance form annexed hereto as Exhibit D, including
                         without limitation:

                         (A)   the proposed date of such Swing Line Advance,
                  which must be a Business Day;

                         (B)   whether such Swing Line Advance is to be a Prime-
                  based Advance or a Quoted Rate Advance; and

                                       35

<PAGE>

               (C) in the case of a Quoted Rate Advance, the duration of the
     Interest Period applicable thereto.

     (ii)      on the proposed date of such Swing Line Advance, after giving
               effect to all Swing Line Advances requested by the Company on
               such date of determination, the aggregate principal amount of all
               Swing Line Advances outstanding on such date shall not exceed the
               Swing Line Maximum Amount.

     (iii)     on the proposed date of such Swing Line Advance, after giving
               effect to all Advances and Letters of Credit requested by the
               Company on such date (including, without duplication, deemed
               Advances made under Section 3.6(a) hereof in respect of the
               Company's or an applicable Account Party's reimbursement
               obligation hereunder) of determination, the sum of (x) the
               aggregate principal amount of all Advances of the Revolving
               Credit and of the Swing Line requested or outstanding on such
               date plus (y) the Letter of Credit Obligations on such date shall
               not exceed the lesser of the then applicable (A) Revolving Credit
               Aggregate Commitment and (B) Borrowing Base;

     (iv)      in the case of a Swing Line Advance that is a Prime-based
               Advance, the principal amount of the initial funding of such
               Advance, as opposed to any refunding or conversion thereof, shall
               be at least Two Hundred Fifty Thousand Dollars ($250,000) or such
               lesser amount as agreed to by the Administrative Agent from time
               to time.

     (v)       in the case of a Swing Line Advance that is a Quoted Rate
               Advance, the principal amount of such Advance plus any other
               outstanding Advances of the Swing Line to be then combined
               therewith having the same Applicable Interest Rate and Interest
               Period, if any, shall be at least Two Hundred Fifty Thousand
               Dollars ($250,000) (or a larger integral multiple of ($10,000) or
               such lesser amount as agreed to by the Administrative Agent from
               time to time, and at any one time there shall not be in effect
               more than 2 Applicable Interest Rates and Interest Periods;

     (vi)      each such Request for Swing Line Advance shall be delivered to
               the Swing Line Bank by 2:00 p.m. (Detroit time) on the proposed
               date of the Advance;

    (vii)      each Request for Swing Line Advance, once delivered to Swing Line
               Bank, shall be irrevocable by the Company, and shall constitute
               and include a certification by the Company as of the date thereof
               that:

                                       36

<PAGE>

                     (A)   both before and after making such Swing Line Advance,
                  the obligations of the Loan Parties set forth in this
                  Agreement and the other Loan Documents, are valid, binding and
                  enforceable obligations of such Loan Parties (subject to the
                  limitations set forth in Section 6.7 of this Agreement);

                     (B)   all conditions to the making of Swing Line Advances
                  have been satisfied (both before and after giving effect to
                  such Advance);

                     (C)   both before and after giving effect to such Swing
                  Line Advance, there is no Default or Event of Default in
                  existence; and

                     (D)   both before and after giving effect to such Swing
                  Line Advance, the representations and warranties contained in
                  this Agreement and the other Loan Documents are true and
                  correct in all material respects, other than any
                  representation or warranty that expressly speaks only as of a
                  different date.

     Swing Line Bank, may, at its option, lend under this Section 2.5(c) upon
the telephone request of an authorized officer of Company and, in the event
Swing Line Bank makes any such Advance upon a telephone request, the requesting
officer shall, if so requested by Swing Line Bank, fax to Swing Line Bank, on
the same day as such telephone request, a Request for Swing Line Advance.
Company hereby authorizes Swing Line Bank to disburse Advances under this
Section 2.5(c) pursuant to the telephone instructions of any person purporting
to be a person identified by name on a written list of persons authorized by the
Company to make Requests for Advance on behalf of the Company. Notwithstanding
the foregoing, the Company acknowledges that Company shall bear all risk of loss
resulting from disbursements made upon any telephone request. Each telephone
request for an Advance shall constitute a certification of the matters set forth
in the Request for Swing Line Advance form as of the date of such requested
Advance. Swing Line Bank shall promptly deliver to Administrative Agent by
telecopy a copy of any Request for Advance received hereunder.

           (d)    Disbursement of Swing Line Advances. Subject to submission of
     an executed Request for Swing Line Advance by the Company without
     exceptions noted in the compliance certification therein, Swing Line Bank
     shall make available to the Company the amount so requested, in like funds
     and currencies, not later than 4:00 p.m. (Detroit time) on the date of such
     Advance by credit to an account of the Company maintained with
     Administrative Agent or to such other account or third party as the Company
     may reasonably direct in writing.

Swing Line Bank shall promptly notify Administrative Agent of any Swing Line
Advance by telephone, telex or telecopier.

           (e)    Refunding of or Participation Interest in Swing Line Advances.

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<PAGE>

        (i)    The Administrative Agent, at any time in its sole and absolute
               discretion, may, and on the last Business Day of each week shall,
               in each case on behalf of the Company (which hereby irrevocably
               directs the Administrative Agent to act on its behalf) request
               each of the Revolving Credit Banks (including the Swing Line Bank
               in its capacity as a Revolving Credit Bank) to make an Advance of
               the Revolving Credit to the Company, in an amount equal to such
               Revolving Credit Bank's Percentage of the principal amount of the
               aggregate Swing Line Advances outstanding on the date such notice
               is given (the "Refunded Swing Line Advances"); provided however
               that Swing Line Advances which are carried at the Quoted Rate
               which are converted to Revolving Credit Advances at the request
               of the Administrative Agent at a time when no Default or Event of
               Default has occurred and is continuing, shall not be subject to
               Section 11.1 and no losses, costs or expenses may be assessed by
               the Swing Line Bank against the Company or the Revolving Credit
               Banks as a consequence of such conversion. In the case of each
               Refunded Swing Line Advance the applicable Advance of the
               Revolving Credit used to refund such Swing Line Advance shall be
               a Prime-based Advance. In connection with the making of any such
               Refunded Swing Line Advances or the purchase of a participation
               interest in Swing Line Advances under Section 2.5(e)(ii) hereof,
               the Swing Line Bank shall retain its claim against the Company
               for any unpaid interest or fees in respect thereof accrued to the
               date of such refunding. Unless any of the events described in
               Section 9.1(j) hereof shall have occurred (in which event the
               procedures of subparagraph (ii) of this Section 2.5(e) shall
               apply) and regardless of whether the conditions precedent set
               forth in this Agreement to the making of an Advance of the
               Revolving Credit are then satisfied but subject to Section
               2.5(e)(iii), each Revolving Credit Bank shall make the proceeds
               of its Advance of the Revolving Credit available to the
               Administrative Agent for the benefit of the Swing Line Bank at
               the office of the Administrative Agent specified in Section
               2.4(a) hereof prior to 11:00 a.m. Detroit time (for Domestic
               Advances) on the Business Day next succeeding the date such
               notice is given, in immediately available funds. The proceeds of
               such Advances of the Revolving Credit shall be immediately
               applied to repay the Refunded Swing Line Advances in accordance
               with the provisions of Section 10.1 hereof.

        (ii)   If, prior to the making of an Advance of the Revolving Credit
               pursuant to subparagraph (i) of this Section 2.5(e), one of the
               events described in Section 9.1(j) hereof shall have occurred,
               each Revolving Credit Bank will, on the date such Advance of the
               Revolving Credit was to have been made, purchase from the

                                       38

<PAGE>

               Swing Line Bank an undivided participating interest in each Swing
               Line Advance that was to have been refunded in an amount equal to
               its Percentage of such Swing Line Advance. Each Revolving Credit
               Bank within the time periods specified in Section 2.5(e)(i)
               hereof, as applicable, shall immediately transfer to the
               Administrative Agent, in immediately available funds, the amount
               of its participation and upon receipt thereof the Administrative
               Agent will deliver to such Revolving Credit Bank a Swing Line
               Participation Certificate in the form of Exhibit E evidencing
               such participation.

        (iii)  Each Revolving Credit Bank's obligation to make Advances of the
               Revolving Credit and to purchase participation interests in
               accordance with clauses (i) and (ii) of this Section 2.5(e) shall
               be absolute and unconditional and shall not be affected by any
               circumstance, including, without limitation, (i) any set-off,
               counterclaim, recoupment, defense or other right which such
               Revolving Credit Bank may have against Swing Line Bank, the
               Company or any other Person for any reason whatsoever; (ii) the
               occurrence or continuance of any Default or Event of Default;
               (iii) any adverse change in the condition (financial or
               otherwise) of the Company or any other Person; (iv) any breach of
               this Agreement by the Company or any other Person; (v) any
               inability of the Company to satisfy the conditions precedent to
               borrowing set forth in this Agreement on the date upon which such
               Advance is to be made or such participating interest is to be
               purchased; (vi) the termination of the Revolving Credit Aggregate
               Commitment hereunder; or (vii) any other circumstance, happening
               or event whatsoever, whether or not similar to any of the
               foregoing. If any Revolving Credit Bank does not make available
               to the Administrative Agent the amount required pursuant to
               clause (i) or (ii) above, as the case may be, the Administrative
               Agent shall be entitled to recover such amount on demand from
               such Revolving Credit Bank, together with interest thereon for
               each day from the date of non-payment until such amount is paid
               in full (x) for the first two (2) Business Days such amount
               remains unpaid, at the Federal Funds Effective Rate and (y)
               thereafter, at the rate of interest then applicable to such Swing
               Line Advances. The obligation of any Revolving Credit Bank to
               make available its pro rata portion of the amounts required
               pursuant to clause (i) or (ii) above shall not be affected by the
               failure of any other Revolving Credit Bank to make such amounts
               available, and no Revolving Credit Bank shall have any liability
               to the Company and its Subsidiaries, the Agents, the Swing Line
               Bank, or any other Revolving Credit Bank or any other party for
               another

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<PAGE>

               Revolving Credit Bank's failure to make the amounts required
               under clause (i) or (ii) available.

     2.6   Prime-based Interest Payments. Interest on the unpaid balance of all
Prime-based Advances of the Revolving Credit and all Swing Line Advances carried
at the Prime-based Rate from time to time outstanding shall accrue from the date
of such Advance to the date repaid, at a per annum interest rate equal to the
Prime-based Rate, and shall be payable in immediately available funds commencing
on the first day of the calendar quarter next succeeding the calendar quarter
during which the initial Advance of the Revolving Credit or Swing Line Advance,
as the case may be, is made and on the first day of each calendar quarter
thereafter. Interest accruing at the Prime-based Rate shall be computed on the
basis of a 360 day year and assessed for the actual number of days elapsed, and
in such computation effect shall be given to any change in the interest rate
resulting from a change in the Prime-based Rate on the date of such change in
the Prime-based Rate.

     2.7   Eurocurrency-based Interest Payments and Quoted Rate Interest
           Payments.

           (a)   Interest on each Eurocurrency-based Advance of the Revolving
     Credit shall accrue at its Eurocurrency-based Rate and shall be payable in
     immediately available funds on the last day of the Interest Period
     applicable thereto (and, if any Interest Period shall exceed three months,
     then on the last Business Day of the third month of such Interest Period,
     and at three month intervals thereafter). Interest accruing at the
     Eurocurrency-based Rate shall be computed on the basis of a 360 day year
     and assessed for the actual number of days elapsed from the first day of
     the Interest Period applicable thereto to but not including the last day
     thereof.

           (b)   Interest on each Quoted Rate Advance of the Swing Line shall
     accrue at its Quoted Rate and shall be payable in immediately available
     funds on the last day of the Interest Period applicable thereto. Interest
     accruing at the Quoted Rate shall be computed on the basis of a 360 day
     year and assessed for the actual number of days elapsed from the first day
     of the Interest Period applicable thereto to, but not including the last
     day thereof.

     2.8   Interest Payments on Conversions. Notwithstanding anything to the
contrary in the preceding sections, all accrued and unpaid interest on any
Advance refunded or converted pursuant to Section 2.3 or 2.5(e) hereof (except
for refundings or conversions of Prime-based Advances) shall be due and payable
in full on the date such Advance is refunded or converted.

     2.9   Interest on Default. In the event and so long as any Event of Default
shall exist, in the case of any Event of Default under Sections 9.1(a) or
9.1(j), immediately upon the occurrence thereof, and in the case of all other
Events of Default, upon notice from the Majority Revolving Credit Banks,
interest shall be payable on demand on all Eurocurrency-based Advances of the
Revolving Credit and Quoted Rate Advances from time to time outstanding (and, to
the extent delinquent, on all other monetary obligations of Company hereunder
and under the other Loan Documents) at a per annum rate equal to the Applicable
Interest Rate in respect of each such Advance plus, in the case of
Eurocurrency-based Advances, three percent

                                       40

<PAGE>

(3%) for the remainder of the then existing Interest Period, if any, and at all
other such times and for all Prime-based Advances from time to time outstanding,
at a per annum rate equal to the Prime-based Rate plus three percent (3%).

        2.10   Optional Prepayments. (a) Except as provided in Section 2.10(b)
hereof, the Company may prepay all or part of the outstanding principal of any
Prime-based Advance(s) of the Revolving Credit (subject to not less than one (1)
Business Day's notice to Administrative Agent), provided that the amount of any
partial prepayment shall be at least One Hundred Thousand Dollars ($100,000)
and, after giving effect to any such partial prepayment, the aggregate balance
of Prime-based Advance(s) of the Revolving Credit remaining outstanding, if any,
shall be at least Five Hundred Thousand Dollars ($500,000). Subject to Section
11.1 hereof and to the other terms and conditions of this Agreement, the Company
may prepay all or part of any Eurocurrency-based Advance of the Revolving Credit
(subject to not less than one (1) Business Day's notice to Administrative Agent)
provided that the amount of any such partial prepayment shall be at least Two
Hundred Fifty Thousand Dollars ($250,000), and after giving effect to any such
partial prepayment, the unpaid portion of such Advance which is refunded or
converted under Section 2.3 hereof shall be at least One Million Dollars
($1,000,000).

               (b)   The Company may prepay all or part of the outstanding
        principal of any Swing Line Advance carried at the Prime-based Rate at
        any time.

               (c)   The Company may, subject to clause (d) below, prepay at any
        time all or part of the outstanding principal of any Swing Line Advance
        carried at the Quoted Rate (subject to not less than one (1) day's
        notice to the Swing Line Bank) provided that the amount of such
        prepayment shall be at least Ten Thousand Dollars ($10,000) and, after
        giving effect to any such partial prepayment, the aggregate unpaid
        portion of such Swing Line Advance shall be at least Fifty Thousand
        Dollars ($50,000).

               (d)   Any prepayment of a Prime-based Advance made in accordance
        with this Section shall be without premium or penalty and any prepayment
        of any other type of Advance shall be subject to the provisions of
        Section 11.1, but otherwise without premium or penalty; provided,
        however, any refinancing of the Advances with another lender shall be
        subject to payment at the time of such refinancing of a prepayment
        premium in an amount equal to the Applicable Prepayment Percentage
        multiplied by the amount of the prepayment.

        2.11   Prime-based Advance in Absence of Election or Upon Default. If,
(a) as to any outstanding Eurocurrency-based Advance of the Revolving Credit,
the Administrative Agent has not received payment of all outstanding principal
and accrued interest on the last day of the Interest Period applicable thereto,
or does not receive a timely Request for Advance meeting the requirements of
Section 2.3 or 2.5(c) hereof with respect to the refunding or conversion of such
Advance, or (b) subject to Section 2.9 hereof, if on the last day of the
applicable Interest Period a Default or an Event of Default shall have occurred
and be continuing, then, on the last day of the applicable Interest Period the
principal amount of any Eurocurrency-based Advance which has not been prepaid
shall, absent a contrary election of the Majority Revolving Credit Banks,

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<PAGE>

be converted automatically to a Prime-based Advance and the Administrative Agent
shall thereafter promptly notify the Company of said action.

        2.12   Revolving Credit Facility Fee. From the Effective Date to the
Revolving Credit Maturity Date, the Company shall pay to the Administrative
Agent for distribution to the Revolving Credit Banks pro-rata in accordance with
their respective Percentages, a Revolving Credit Facility Fee quarterly in
arrears commencing October 1, 2002 (in respect of the prior fiscal quarter or
portion thereof), and on the first day of each fiscal quarter thereafter. The
Revolving Credit Facility Fee payable to each Revolving Credit Bank shall be
determined by multiplying the Applicable Fee Percentage times the Revolving
Credit Aggregate Commitment then in effect (whether used or unused). The
Revolving Credit Facility Fee shall be computed on the basis of a year of three
hundred sixty (360) days and assessed for the actual number of days elapsed.
Whenever any payment of the Revolving Credit Facility Fee shall be due on a day
which is not a Business Day, the date for payment thereof shall be extended to
the next Business Day. Upon receipt of such payment, Administrative Agent shall
make prompt payment to each Revolving Credit Bank of its share of the Revolving
Credit Facility Fee based upon its respective Percentage. It is expressly
understood that the Revolving Credit Facility Fees described in this Section are
not refundable under any circumstances.

        2.13   Mandatory Repayment of Revolving Credit Advances.

               (a)   If at any time and for any reason the aggregate outstanding
        principal amount of Revolving Credit Advances plus Swing Line Advances
        hereunder to the Company, plus the outstanding Letter of Credit
        Obligations, shall exceed the lesser of the then applicable (i)
        Revolving Credit Aggregate Commitment or (ii) Borrowing Base, the
        Company shall immediately reduce any pending request for a Revolving
        Credit Advance on such day by the amount of such excess and, to the
        extent any excess remains thereafter, immediately repay an amount of the
        Indebtedness equal to such excess and, to the extent such Indebtedness
        consists of Letter of Credit Obligations, provide cash collateral on the
        basis set forth in Section 9.2 hereof. For purposes of determining
        whether cash collateral must be provided in accordance with this
        sentence the Letter of Credit Obligations shall be deemed the last
        Indebtedness outstanding prepaid. The Company acknowledges that, in
        connection with any repayment required hereunder, it shall also be
        responsible for the reimbursement of any prepayment or other costs
        required under Section 11.1 hereof; provided, however, that the Company
        shall, in order to reduce any such prepayment costs and expenses, first
        prepay such portion of the Indebtedness then carried as a Prime-based
        Advance, if any; and then prepay Indebtedness then carried as
        Eurocurrency-based Advances, in the order of maturity of such Advances;

               (b)   In the event that, after giving effect to any mandatory
        prepayment under Section 4.11(b) hereof, the Indebtedness under the Term
        Loans has been paid and discharged in full (or is covered by cash
        collateral), then subject to clause (e) hereof, immediately upon receipt
        by the Company or any Subsidiary of the cash proceeds of the issuance of
        any Equity Interests of such Person or of any Subordinated Debt issued
        after the Effective Date by such Person, the Company shall be obligated
        to permanently

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<PAGE>

         reduce the amount of the Revolving Credit Aggregate Commitment by an
         amount equal to (y) fifty percent (50%) of such cash proceeds in the
         case of any other issuance of Equity Interests or (z) one hundred
         percent (100%) of any such issuance of Subordinated Debt (net, in any
         case, of reasonable and customary costs and expenses of issuance)
         which, in each case, remain after giving effect to any prepayment under
         Section 4.11(b); provided that any proceeds raised by Company in any
         Future Capital Markets Transaction and any proceeds from the exercise
         by officers, directors, employees or consultants of options to purchase
         Company's common stock shall be excluded for purposes of this Section
         2.13(b);

                (c)   In the event that, after giving effect to any mandatory
         prepayment under Section 4.11(a) hereof, the Indebtedness under the
         Term Loans has been paid and discharged in full (or is covered by cash
         collateral), then subject to clause (e) hereof, immediately upon
         receipt by Company or any of its Subsidiaries of Net Cash Proceeds in
         excess of One Million Dollars ($1,000,000) during any fiscal year,
         Company shall be obligated to permanently reduce the amount of the
         Revolving Credit Aggregate Commitment by an amount equal to one hundred
         percent (100%) of such Net Cash Proceeds;

                (d)   The reductions of the Revolving Credit Aggregate
         Commitment pursuant to clause (b) and (c) above shall be accompanied in
         each case by prepayments of principal sufficient to reduce the
         outstanding principal balance under the Revolving Credit (taking into
         account outstanding Letters of Credit and Swing Line Advances) to an
         amount not greater than the Commitment, as so reduced and no prepayment
         premium, based no the Applicable Fee Percentage, shall be due in
         connection with such prepayment; and

                (e)   To the extent that, on the date any mandatory repayment of
         the Revolving Credit Advances under this Section 2.13 or payment
         pursuant to the terms of any of the Collateral Documents is due, the
         Indebtedness under the Revolving Credit or any other Indebtedness to be
         prepaid is being carried, in whole or in part, at the
         Eurocurrency-based Rate and no Default or Event of Default has occurred
         and is continuing, the Company may deposit the amount of such mandatory
         prepayment in a cash collateral account to be held by the
         Administrative Agent, for and on behalf of the Revolving Credit Banks
         (which shall be an interest-bearing account), on such terms and
         conditions as are reasonably acceptable to Administrative Agent and
         upon such deposit the obligation of the Company to make such mandatory
         prepayment shall be deemed satisfied. Subject to the terms and
         conditions of said cash collateral account, sums on deposit in said
         cash collateral account shall be applied (until exhausted) to reduce
         the principal balance of the Revolving Credit on the last day of each
         Interest Period attributable to the Eurocurrency-based Advances of such
         Revolving Advance, thereby avoiding breakage costs under Section 11.1
         hereof; and

                (f)   During the thirty (30) period commencing on the date that
         Company gives Administrative Agent written notice of a Change of
         Control, the Majority Banks, by notice to Company and the Agents (a
         "Change of Control Prepayment Notice"), may

                                       43

<PAGE>

         elect to terminate the Revolving Credit Aggregate Commitment and the
         Term Loan Commitment and Company, upon receipt of such notice, shall
         prepay, together with payment of a prepayment premium equal to the
         Applicable Prepayment Percentage multiplied by the amount of the
         Indebtedness prepaid and any other prepayment premium payable under the
         terms of this Agreement, all of the Indebtedness outstanding within
         thirty (30) days of receipt of such notice. If any Letters of Credit
         are outstanding on the prepayment date, they shall remain outstanding,
         provided that Company pledges to Issuing Bank, as security for its
         reimbursement obligations with respect to such Letters of Credit, cash
         equal to one hundred five percent (105%) of the aggregate undrawn face
         amount of such Letters of Credit. The Banks shall not be obligated to
         make any Advances or issue any Letters of Credit following the giving
         of the Change of Control Prepayment Notice.

         2.14   Optional Reduction or Termination of Revolving Credit Aggregate
Commitment. The Company may upon at least five Business Days' prior written
notice to the Administrative Agent, permanently reduce the Revolving Credit
Aggregate Commitment in whole at any time, or in part from time to time, without
premium or penalty, except as otherwise provided herein, provided that: (i) each
partial reduction of the Revolving Credit Aggregate Commitment shall be in an
aggregate amount equal to One Million Dollars ($1,000,000) or a larger integral
multiple of Five Hundred Thousand Dollars ($500,000); (ii) each reduction shall
be accompanied by the payment of the Revolving Credit Facility Fee accrued to
the date of such reduction; (iii) the Company shall prepay in accordance with
the terms hereof the amount, if any, by which the aggregate unpaid principal
amount of Advances (including, without duplication, any deemed Advances made
under Section 3.6 hereof) outstanding hereunder, plus the aggregate undrawn
amount of outstanding Letter of Credit Obligations, exceeds the amount of the
then applicable Revolving Credit Aggregate Commitment as so reduced, together
with interest thereon to the date of prepayment; (iv) the Company shall pay to
the Administrative Agent for pro-rata distribution to the Revolving Credit Banks
a prepayment fee in an amount equal to the Applicable Prepayment Percentage
multiplied by the amount of the Revolving Credit Aggregate Commitment reduced or
terminated; (v) no reduction shall reduce the Revolving Credit Aggregate
Commitment to an amount which is less than the aggregate undrawn amount of any
Letters of Credit outstanding at such time; and (vi) no such reduction shall
reduce the Swing Line Commitment unless the Company so elects; provided, however
that if the termination or reduction of the Revolving Credit Aggregate
Commitment requires the prepayment of a Eurocurrency-based Advance or a Quoted
Rate Advance and such termination or reduction is made on a day other than the
last Business Day of the then current Interest Period applicable to such
Eurocurrency-based Advance or such Quoted Rate Advance, then, pursuant to
Section 11.1, the Company shall compensate the Revolving Credit Banks for any
losses or, the Company may deposit the amount of such prepayment in a collateral
account as provided in Section 2.13(b). Reductions of the Revolving Credit
Aggregate Commitment and any accompanying prepayments of Advances of the
Revolving Credit shall be distributed by Administrative Agent to each Revolving
Credit Bank in accordance with such Revolving Credit Bank's Percentage thereof,
and will not be available for reinstatement by or readvance to the Company, and
any accompanying prepayments of Advances of the Swing Line shall be distributed
by Administrative Agent to the Swing Line Bank and will not be available for
reinstatement by or

                                       44

<PAGE>

readvance to the Company. Any reductions of the Revolving Credit Aggregate
Commitment hereunder shall reduce each Revolving Credit Bank's portion thereof
proportionately (based on the applicable Percentages), and shall be permanent
and irrevocable. Any payments made pursuant to this Section shall be applied
first to outstanding Prime-based Advances under the Revolving Credit, next to
Swing Line Advances carried at the Prime-based Rate, next to Eurocurrency-based
Advances of the Revolving Credit and then to Swing Line Advances carried at the
Quoted Rate.

         2.15  Use of Proceeds of Advances. Advances of the Revolving Credit
(including Swing Line Advances) shall be available for general corporate
purposes of Company and its Subsidiaries including the financing of capital
expenditures, for working capital needs and for the Subordinated Debt
Repurchase; provided, however, no proceeds of the Advances may be used for the
Subordinated Debt Repurchase until the Company has complied with the provisions
of Section 7.20 of this Agreement.

         2.16  Extensions of Revolving Credit Maturity Date. (a) Provided that
no Default or Event of Default has occurred and is continuing, Company may, by
written notice to the Administrative Agent and each Bank (which notice shall be
irrevocable and which shall not be deemed effective unless actually received by
the Administrative Agent and each Bank) prior to April 30, but not before April
1, of each year beginning in 2003, request that the Banks extend the then
applicable Revolving Credit Maturity Date to a date that is one year later than
the Revolving Credit Maturity Date then in effect (each such request, a
"Request").

               (b)    Each Bank shall, within 30 days of receipt of any such
         request, notify the Administrative Agent in writing whether such Bank
         consents to the extension of the Revolving Credit Maturity Date, such
         consent to be in the sole discretion of such Bank. If any Bank does not
         so notify the Administrative Agent of its decision within such 30 day
         period, such Bank shall be deemed to have not consented to such request
         of the Company.

               (c)    The Administrative Agent shall promptly notify the Company
         whether the Banks have consented to such request. If the Administrative
         Agent does not so notify the Company within 30 days of the
         Administrative Agent's receipt such Request, the Administrative Agent
         shall be deemed to have notified the Company that the Banks have not
         consented to the Company's request.

               (d)    Each Bank which elects not to extend the Revolving Credit
         Maturity Date or fails to so notify the Administrative Agent of such
         consent (a "Non-Consenting Bank") hereby agrees that if any other Bank
         or financial institution acceptable to the Company and the
         Administrative Agent offers to purchase such Non-Consenting Bank's
         Percentage of the Revolving Credit Aggregate Commitment within 180 days
         after receipt of the related Request for a purchase price equal to the
         sum of all amounts then owing with respect to the outstanding Advances
         (and participations in any Swing Line Advances or any Letters of
         Credit) and all other amounts accrued for the account of such
         Non-Consenting Bank and the Company pays to such Non-Consenting Bank a
         fee equal to the Applicable Prepayment Percentage multiplied by the sum
         of the Non-

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<PAGE>

Consenting Bank's Revolving Credit Commitment and the outstanding principal
amount of the portion of the Term Loan held by such Non-Consenting Bank, such
Non-Consenting Bank will promptly assign, sell and transfer all of its right,
title, interest and obligations with respect to the foregoing to such other Bank
or financial institution pursuant to and on the terms specified in the form of
Assignment Agreement attached hereto as Exhibit I. Before assigning to a
financial institution other than a Bank pursuant to this clause (d), each Bank
that has elected to extend the Revolving Credit Maturity Date (a "Consenting
Bank") shall have the right, but not any obligation, pro rata with all other
Consenting Banks which elect to purchase a pro rata share of such non-consenting
Bank's Percentage of the Revolving Credit Aggregate Commitment (and
participations in Swing Line Advances and Letters of Credit) to purchase each
such Non-Consenting Bank's Percentage thereof pursuant to this clause (d). The
Consenting Banks which elect to exercise their purchase options hereunder shall
by mutual agreement determine the amount of each Non-Consenting Bank's
Percentage of the Revolving Credit Aggregate Commitment being purchased by each
Consenting Bank, provided that if there is any dispute among the Consenting
Banks such purchase shall be based upon a pro rata sharing of each
Non-Consenting Bank's Percentage thereof. Only if the Consenting Banks have
determined not to purchase all of the Non-Consenting Bank's Revolving Credit
Aggregate Commitment may financial institutions other than a Consenting Bank
then purchase such Non-Consenting Bank's Revolving Credit Aggregate Commitment.

         (e)    Except as set forth in subparagraph (f) hereof, notwithstanding
anything herein to the contrary, the Revolving Credit Maturity Date will not be
extended unless all Banks have consented to the extension or if another Bank or
financial institution has purchased each such Non-Consenting Bank's Revolving
Credit Aggregate Commitment pursuant to the terms of clause (d) above.

         (f)    In the event, after giving effect to any assignments to
Consenting Banks under Section 2.16(d) hereof or otherwise, Banks holding eighty
percent (80%) or more of the Percentages (the "Approving Percentages") have
consented to an extension of the Revolving Credit Maturity Date hereunder, such
extension shall become effective, notwithstanding that all of the Banks have
failed to approve such extension in accordance with this Section 2.16, so long
as Company, within forty five (45) days, reduces the Revolving Credit Aggregate
Commitment to an amount not greater than the product of the Approving
Percentages times the Revolving Credit Aggregate Commitment then in effect and
repays the Indebtedness then outstanding hereunder (and, if necessary causes any
outstanding Letters of Credit to be terminated or discharged) to the extent such
Indebtedness exceeds the Revolving Credit Aggregate Commitment as so reduced,
such that the entire Indebtedness outstanding to the Non-Consenting Banks shall
have been paid and discharged in full. Reductions of the Revolving Credit
Aggregate Commitment made under this Section 2.16 (f) may be made without regard
to the notice provisions set forth in Section 2.15 hereof, but shall otherwise
comply with said Section 2.15, except that any amounts repaid by the Company
against the Indebtedness pursuant to this subparagraph (f) shall be first
applied to the Indebtedness outstanding to the Non-Consenting Banks still
holding

                                       46

<PAGE>

         Indebtedness hereunder at such time, with any remaining amounts applied
         in accordance with Section 2.15 hereof and the Percentages held by such
         Non-Consenting Banks shall be reallocated to the Consenting Banks
         (giving effect to any assignments, as aforesaid), pro rata, based on
         the Percentages then in effect and Administrative Agent shall
         distribute to the remaining Banks a revised Schedule 1.1 reflecting
         such reallocated Percentages.

3.       LETTERS OF CREDIT

         3.1   Letters of Credit. Subject to the terms and conditions of this
Agreement, Issuing Bank shall through the Issuing Office, at any time and from
time to time from and after the date hereof until thirty (30) days prior to the
Revolving Credit Maturity Date, upon the written request of an Account
Party(ies) accompanied by a duly executed Letter of Credit Agreement and such
other documentation related to the requested Letter of Credit as the Issuing
Bank may require, issue Letters of Credit in Dollars for the account of such
Account Party(ies), in an aggregate amount for all Letters of Credit issued
hereunder at any one time outstanding not to exceed the Letter of Credit Maximum
Amount. Each Letter of Credit shall be in a minimum face amount of One Hundred
Thousand Dollars ($100,000) (or such lesser amount as may be agreed to by
Issuing Bank) and each Letter of Credit (including any renewal thereof) shall
expire not later than the first to occur of: (i) eighteen (18) months after the
date of issuance thereof and (ii) ten (10) Business Days prior to the Revolving
Credit Maturity Date in effect on the date of issuance thereof. The submission
of all applications in respect of and the issuance of each Letter of Credit
hereunder shall be subject in all respects to the International Standby
Practices 98, and any successor documentation thereto and to the extent not
inconsistent therewith, the laws of the State of Michigan. In the event of any
conflict between this Agreement and any Letter of Credit Document other than any
Letter of Credit, this Agreement shall control.

         3.2   Conditions to Issuance. No Letter of Credit shall be issued at
the request and for the account of any Account Party(ies) unless, as of the date
of issuance of such Letter of Credit:

               (a)    in the case of any Account Party:

                      (i)   after giving effect to the Letter of Credit
                            requested, the outstanding Letter of Credit
                            Obligations does not exceed the Letter of Credit
                            Maximum Amount; and

                      (ii)  after giving effect to the Letter of Credit
                            requested, the outstanding Letter of Credit
                            Obligations on such date plus the aggregate amount
                            of all Revolving Credit Advances and Swing Line
                            Advances (including, without duplication, deemed
                            Advances funded by the Administrative Agent under
                            Section 3.6(a) hereof in respect of the Company's or
                            an applicable Account Party's reimbursement
                            obligation hereunder) requested or outstanding on
                            such date does not exceed the lesser of the then

                                       47

<PAGE>

                            applicable (i) Revolving Credit Aggregate Commitment
                            and (ii) Borrowing Base;

     (b)  the obligations of the Loan Parties set forth in this Agreement and
the other Loan Documents are valid, binding and enforceable obligations of such
Loan Parties and the valid, binding and enforceable nature of this Agreement and
the other Loan Documents has not been disputed by the Company;

     (c)  the representations and warranties contained in this Agreement and the
other Loan Documents are true in all material respects as if made on such date
(other than any representation or warranty that expressly speaks only as of a
different date), and both immediately before and immediately after issuance of
the Letter of Credit requested, no Default or Event of Default exists;

     (d)  the execution of the Letter of Credit Agreement with respect to the
Letter of Credit requested will not violate the terms and conditions of any
contract, agreement or other borrowing of the relevant Account Party;

     (e)  the Account Party requesting the Letter of Credit shall have delivered
to Issuing Bank at its Issuing Office, not less than three (3) Business Days
prior to the requested date for issuance (or such shorter time as the Issuing
Bank, in its sole discretion, may permit), the Letter of Credit Agreement
related thereto, together with such other documents and materials as may be
required pursuant to the terms thereof, and the terms of the proposed Letter of
Credit shall be reasonably satisfactory to Issuing Bank;

     (f)  no order, judgment or decree of any court, arbitrator or governmental
authority shall purport by its terms to enjoin or restrain Issuing Bank from
issuing the Letter of Credit requested, or any Revolving Credit Bank from taking
an assignment of its Percentage thereof pursuant to Section 3.6 hereof, and no
law, rule, regulation, request or directive (whether or not having the force of
law) shall prohibit or request that Issuing Bank refrain from issuing, or any
Revolving Credit Bank refrain from taking an assignment of its Percentage of,
the Letter of Credit requested or letters of credit generally;

     (g)  there shall have been no introduction of or change in the
interpretation of any law or regulation that would make it unlawful or unduly
burdensome for the Issuing Bank to issue or any Revolving Credit Bank to take an
assignment of its Percentage of the requested Letter of Credit, no declaration
of a general banking moratorium by banking authorities in the United States,
Michigan or the respective jurisdictions in which the Revolving Credit Banks,
the applicable Account Party and the beneficiary of the requested Letter of
Credit are located, and no establishment of any new restrictions by any central
bank or other governmental agency or authority on transactions involving letters
of credit or on banks materially adversely affecting the extension of credit by
banks; and

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<PAGE>

                (h)     Issuing Bank shall have received the issuance fees
         required in connection with the issuance of such Letter of Credit
         pursuant to Section 3.4 hereof.

Each Letter of Credit Agreement submitted to Issuing Bank pursuant hereto shall
constitute the certification by the Company and the Account Party of the matters
set forth in Section 3.2 (a) through (d) hereof. The Administrative Agent shall
be entitled to rely on such certification without any duty of inquiry.

         3.3    Notice. The Issuing Bank will deliver to the Administrative
Agent, concurrently with or promptly following its delivery of any Letter of
Credit, a true and complete copy of each Letter of Credit. Promptly upon its
receipt thereof, Administrative Agent shall give notice, substantially in the
form attached as Exhibit F, to each Revolving Credit Bank of the issuance of
each Letter of Credit, specifying the amount thereof and the amount of such
Revolving Credit Bank's Percentage thereof.

         3.4    Letter of Credit Fee. The Company shall pay to the
Administrative Agent for distribution to the Revolving Credit Banks in
accordance with their Percentages, letter of credit fees as follows:

                (a)     A per annum letter of credit fee with respect to the
         undrawn amount of each Letter of Credit issued pursuant hereto (based
         on the amount of each Letter of Credit) in the amount of the Applicable
         Fee Percentage (determined with reference to Schedule 1.1 to this
         Agreement).

                (b)     A letter of credit facing fee in the amount equal to the
         greater of (i) $250 or (ii) one quarter of one percent (0.25%) on the
         face amount of each Letter of Credit to be retained by Issuing Bank for
         its own account.

                (c)     If any change in any law or regulation or in the
         interpretation thereof by any court or administrative or governmental
         authority charged with the administration thereof, adopted after the
         date hereof, shall either (i) impose, modify or cause to be deemed
         applicable any reserve, special deposit, limitation or similar
         requirement against letters of credit issued or participated in by, or
         assets held by, or deposits in or for the account of, Issuing Bank or
         any Revolving Credit Bank or (ii) impose on Issuing Bank or any
         Revolving Credit Bank any other condition regarding this Agreement, the
         Letters of Credit or any participations in such Letters of Credit, and
         the result of any event referred to in clause (i) or (ii) above shall
         be to increase the cost or expense to Issuing Bank or such Revolving
         Credit Bank of issuing or maintaining or participating in any of the
         Letters of Credit (which increase in cost or expense shall be
         determined by the Issuing Bank's or such Revolving Credit Bank's
         reasonable allocation of the aggregate of such cost increases and
         expenses resulting from such events), then, upon demand by the Issuing
         Bank or such Revolving Credit Bank, as the case may be, the applicable
         Account Party shall, within thirty (30) days following demand for
         payment, pay to Issuing Bank or such Revolving Credit Bank, as the case
         may be, from time to time as specified by the Issuing Bank or such
         Revolving Credit Bank, additional amounts which shall be sufficient to
         compensate the Issuing Bank or such Revolving Credit Bank for

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         such increased cost and expense, together with interest on each such
         amount from ten days after the date such payment is due until payment
         in full thereof at the Prime-based Rate. Each demand for payment under
         this Section 3.4(c), shall be accompanied by a certificate of Issuing
         Bank or the applicable Revolving Credit Bank (as applicable) setting
         forth the amount of such increased cost or expense incurred by the
         Issuing Bank or such Revolving Credit Bank, as the case may be, as a
         result of any event mentioned in clause (i) or (ii) above, and in
         reasonable detail, the methodology for calculating and the calculation
         of such amount, which certificate shall be prepared in good faith and
         shall be conclusive evidence, absent manifest error, as to the amount
         thereof.

                (d)  All payments by the Company to the Administrative Agent for
         distribution to the Issuing Bank or the Revolving Credit Banks under
         this Section 3.4 shall be made in Dollars in immediately available
         funds at the Issuing Office or such other office of the Administrative
         Agent as may be designated from time to time by written notice to the
         Company by the Administrative Agent. The fees described in clauses (a)
         and (b) above shall be nonrefundable under all circumstances and shall
         be payable upon the issuance of such Letter of Credit and thereafter
         semi-annually in advance on January 1 and July 1 of each year. The fees
         due under clause (a) above shall be determined by multiplying the
         Applicable Fee Percentage times the undrawn amount of the face amount
         of each such Letter of Credit on the date of determination, and shall
         be calculated on the basis of a 360 day year and assessed for the
         actual number of days from the date of the issuance thereof to the
         stated expiration thereof. The parties hereto acknowledge that any
         amendment or extension to a Letter of Credit issued hereunder shall be
         treated as a new Letter of Credit for the purposes of the letter of
         credit facing fee.

         3.5    Other Fees. In connection with the Letters of Credit, and in
addition to the Letter of Credit Fees, the Company and the applicable Account
Party(ies) shall pay, for the sole account of the Issuing Bank, standard
documentation, administration, payment and cancellation charges assessed by
Issuing Bank or the Issuing Office, at the times, in the amounts and on the
terms set forth or to be set forth from time to time in the standard fee
schedule of the Issuing Office in effect from time to time and delivered to the
relevant Account Party(ies).

         3.6    Drawings and Demands for Payment Under Letters of Credit.

                (a)  If the Issuing Bank shall honor a draft or other demand for
         payment presented or made under any Letter of Credit, the Company and
         each applicable Account Party agree to pay to the Issuing Bank an
         amount equal to the amount paid by the Issuing Bank in respect of such
         draft or other demand under such Letter of Credit and all expenses paid
         or incurred by the Administrative Agent relative thereto not later than
         1:00 p.m. (Detroit time), on (i) the Business Day that the Company
         receives notice of such presentment and honor, if such notice is
         received prior to 11:00 a.m. (Detroit time) or (ii) the Business Day
         immediately following the day that Company receives such notice, if
         such notice is not received prior to such time. Unless the Company or
         the applicable Account Party shall have made such payment to the
         Administrative Agent for the account of the Issuing Bank on such day,
         upon each such payment by the

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<PAGE>

Issuing Bank, the Administrative Agent shall be deemed to have disbursed to the
Company, and the Company shall be deemed to have elected to substitute for the
reimbursement obligation, with respect to the applicable Letters of Credit
denominated in Dollars, a Prime-based Advance of the Revolving Credit for the
account of the Revolving Credit Banks in an amount equal to the amount so paid
by the Issuing Bank in respect of such draft or other demand under such Letter
of Credit. Such Prime-based Advance shall be deemed disbursed notwithstanding
any failure to satisfy any conditions for disbursement of any Advance set forth
in Section 2 hereof and, to the extent of the Advances so disbursed, the
reimbursement obligation of the Company or the applicable Account Party under
this Section 3.6 shall be deemed satisfied.

         (b)    If the Issuing Bank shall honor a draft or other demand for
payment presented or made under any Letter of Credit, the Issuing Bank shall
provide notice thereof to the Company and the applicable Account Party on the
date such draft or demand is honored, and to each Revolving Credit Bank on such
date unless the Company or applicable Account Party shall have satisfied its
reimbursement obligation under Section 3.6(a) hereof by payment to the
Administrative Agent on such date. The Issuing Bank shall further use reasonable
efforts to provide notice to the Company or applicable Account Party prior to
honoring any such draft or other demand for payment, but such notice, or the
failure to provide such notice, shall not, subject to Section 3.6(a), affect the
rights or obligations of the Issuing Bank with respect to any Letter of Credit
or the rights and obligations of the parties hereto, including without
limitation the obligations of the Company or applicable Account Party under
Section 3.6(a) hereof.

         (c)    Upon issuance by the Issuing Bank of each Letter of Credit
hereunder, each Revolving Credit Bank shall automatically acquire a pro rata
participation interest in such Letter of Credit and each related Letter of
Credit Payment based on its respective Revolving Credit Percentage. Each
Revolving Credit Bank, on the date a draft or demand under any Letter of Credit
is honored (or the next succeeding Business Day if the notice required to be
given by Agent to the Revolving Credit Banks under Section 3.6(b) hereof is not
given to the Revolving Credit Banks prior to 2:00 p.m. (Detroit time) on such
date of draft or demand), shall make its Percentage of the amount paid by the
Issuing Bank, and not reimbursed by the Company or applicable Account Party on
such day, in immediately available funds at the principal office of the
Administrative Agent for the account of Issuing Bank. If and to the extent such
Revolving Credit Bank shall not have made such pro rata portion available to the
Administrative Agent, such Revolving Credit Bank, the Company and the applicable
Account Party severally agree to pay to the Issuing Bank forthwith on demand
such amount together with interest thereon, for each day from the date such
amount was paid by the Issuing Bank until such amount is so made available to
the Administrative Agent at a per annum rate equal to the interest rate
applicable during such period to the related Advance deemed to have been
disbursed under Section 3.6(a) in respect of the reimbursement obligation of the
Company and the applicable Account Party, as set forth in Section 2.4(c)(i) or
2.4(c)(ii) hereof, as the case may be. If such Revolving Credit Bank shall pay
such amount to the Administrative Agent for the account of Issuing Bank together
with such interest, if any, such amount so paid shall be deemed to

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<PAGE>

         constitute an Advance by such Revolving Credit Bank disbursed in
         respect of the reimbursement obligation of the Company or applicable
         Account Party under Section 3.6(a) hereof for purposes of this
         Agreement, effective as of the dates applicable under said Section
         3.6(a). The failure of any Revolving Credit Bank to make its pro rata
         portion of any such amount paid by the Issuing Bank available to the
         Administrative Agent for the account of Issuing Bank shall not relieve
         any other Revolving Credit Bank of its obligation to make available its
         pro rata portion of such amount, but no Revolving Credit Bank shall be
         responsible for failure of any other Revolving Credit Bank to make such
         pro rata portion available to the Administrative Agent for the account
         of Issuing Bank.

         Notwithstanding the foregoing however no Revolving Credit Bank shall be
deemed to have acquired a participation in a Letter of Credit if, prior to the
issuing of the Letter of Credit by the Issuing Bank, the Administrative Agent or
the Issuing Bank had obtained actual knowledge that an Event of Default had
occurred and was continuing; provided, however that the Revolving Credit Banks
shall be deemed to have acquired such a participation upon the date of which
such Event of Default has been waived by the requisite Revolving Credit Banks,
as applicable.

                (d)   Nothing in this Agreement shall be construed to require or
         authorize any Revolving Credit Bank to issue any Letter of Credit, it
         being recognized that the Issuing Bank shall be the sole issuer of
         Letters of Credit under this Agreement;

         3.7    Obligations Irrevocable. The obligations of the Company and any
Account Party to make payments to Administrative Agent for the account of
Issuing Bank or the Revolving Credit Banks with respect to Letter of Credit
Obligations under Section 3.6 hereof, shall be unconditional and irrevocable and
not subject to any qualification or exception whatsoever, including, without
limitation:

                (a)   Any lack of validity or enforceability of any Letter of
         Credit or any documentation relating to any Letter of Credit or to any
         transaction related in any way to any Letter of Credit (the "Letter of
         Credit Documents");

                (b)   Any amendment, modification, waiver, consent, or any
         substitution, exchange or release of or failure to perfect any interest
         in collateral or security, with

                (c)   The existence of any claim, setoff, defense or other right
         which the Company or any Account Party may have at any time against any
         beneficiary or any transferee of any Letter of Credit (or any persons
         or entities for whom any such beneficiary or any such transferee may be
         acting), the Administrative Agent, the Issuing Bank or any Revolving
         Credit Bank or any other person or entity, whether in connection with
         any of the Letter of Credit Documents, the transactions contemplated
         herein or therein or any unrelated transactions;

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<PAGE>

                (d)   Any draft or other statement or document presented under
         any Letter of Credit proving to be forged, fraudulent, invalid or
         insufficient in any respect or any statement therein being untrue or
         inaccurate in any respect;

                (e)   Payment by the Issuing Bank to the beneficiary under any
         Letter of Credit against presentation of documents which do not comply
         with the terms of such Letter of Credit, including failure of any
         documents to bear any reference or adequate reference to such Letter of
         Credit;

                (f)   Any failure, omission, delay or lack on the part of the
         Administrative Agent, Issuing Bank or any Revolving Credit Bank or any
         party to any of the Letter of Credit Documents to enforce, assert or
         exercise any right, power or remedy conferred upon the Administrative
         Agent, Issuing Bank, any Revolving Credit Bank or any such party under
         this Agreement, any of the other Loan Documents or any of the Letter of
         Credit Documents, or any other acts or omissions on the part of the
         Administrative Agent, Issuing Bank, any Revolving Credit Bank or any
         such party; or

                (g)   Any other event or circumstance that would, in the absence
         of this Section 3.7, result in the release or discharge by operation of
         law or otherwise of the Company or any Account Party from the
         performance or observance of any obligation, covenant or agreement
         contained in Section 3.6 hereof.

         No setoff, counterclaim, reduction or diminution of any obligation or
         any defense of any kind or nature which the Company or any Account
         Party has or may have against the beneficiary of any Letter of Credit
         shall be available hereunder to the Company or any Account Party
         against the Administrative Agent, Issuing Bank or any Revolving Credit
         Bank. Nothing contained in this Section 3.7 shall be deemed to prevent
         the Company or the Account Parties, after satisfaction in full of the
         absolute and unconditional obligations of the Company and the Account
         Parties hereunder, from asserting in a separate action any claim,
         defense, set off or other right which they (or any of them) may have
         against Administrative Agent, Issuing Bank or any Revolving Credit
         Bank.

         3.8    Risk Under Letters of Credit. (a) In the administration and
handling of Letters of Credit and any security therefor, or any documents or
instruments given in connection therewith, Issuing Bank shall have the sole
right to take or refrain from taking any and all actions under or upon the
Letters of Credit.

                (b)   Subject to other terms and conditions of this Agreement,
         Issuing Bank shall issue the Letters of Credit and shall hold the
         documents related thereto in its own name and shall make all
         collections thereunder and otherwise administer the Letters of Credit
         in accordance with Issuing Bank's regularly established practices and
         procedures and will have no further obligation with respect thereto. In
         the administration of Letters of Credit, Issuing Bank shall not be
         liable for any action taken or omitted on the advice of counsel,
         accountants, appraisers or other experts selected by Issuing Bank with
         due care and Issuing Bank may rely upon any notice, communication,
         certificate or other statement from the Company, any Account Party,
         beneficiaries of Letters of Credit, or

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<PAGE>

         any other Person which Issuing Bank believes to be authentic. Issuing
         Bank will, upon request, furnish the Revolving Credit Banks with copies
         of Letter of Credit Documents related thereto.

                (c)   In connection with the issuance and administration of
         Letters of Credit and the assignments hereunder, Issuing Bank makes no
         representation and shall have no responsibility with respect to (i) the
         obligations of the Company or any Account Party or the validity,
         sufficiency or enforceability of any document or instrument given in
         connection therewith, or the taking of any action with respect to same,
         (ii) the financial condition of, any representations made by, or any
         act or omission of, the Company, the applicable Account Party or any
         other Person, or (iii) any failure or delay in exercising any rights or
         powers possessed by Issuing Bank in its capacity as issuer of Letters
         of Credit in the absence of its gross negligence or willful misconduct.
         Each of the Revolving Credit Banks expressly acknowledges that it has
         made and will continue to make its own evaluations of the Company's and
         the Account Parties' creditworthiness without reliance on any
         representation of Issuing Bank or Issuing Bank's officers, agents and
         employees.

                (d)   If at any time Issuing Bank shall recover any part of any
         unreimbursed amount for any draw or other demand for payment under a
         Letter of Credit, or any interest thereon, the Administrative Agent or
         Issuing Bank, as the case may be, shall receive same for the pro rata
         benefit of the Revolving Credit Banks in accordance with their
         respective Percentages and shall promptly deliver to each Revolving
         Credit Bank its share thereof, less such Revolving Credit Bank's pro
         rata share of the costs of such recovery, including court costs and
         attorney's fees. If at any time any Revolving Credit Bank shall receive
         from any source whatsoever any payment on any such unreimbursed amount
         or interest thereon in excess of such Revolving Credit Bank's
         Percentage of such payment, such Revolving Credit Bank will promptly
         pay over such excess to the Administrative Agent, for redistribution in
         accordance with this Agreement.

         3.9    Indemnification. The Company and each Account Party hereby
indemnifies and agrees to hold harmless the Revolving Credit Banks, the Issuing
Bank and the Agents, and their respective officers, directors, employees and
agents (each an "L/C Indemnified Person"), from and against any and all claims,
damages, losses, liabilities, costs or expenses of any kind or nature whatsoever
which the Revolving Credit Banks, the Issuing Bank or the Agents or any such
Person may incur or which may be claimed against any of them by reason of or in
connection with any Letter of Credit (collectively, the "L/C Indemnified
Amounts"), and none of the Issuing Bank, any Revolving Credit Bank or the Agents
or any of their respective officers, directors, employees or agents shall be
liable or responsible for:

                (a)   the use which may be made of any Letter of Credit or for
         any acts or omissions of any beneficiary in connection therewith;

                (b)   the validity, sufficiency or genuineness of documents or
         of any endorsement thereon, even if such documents should in fact prove
         to be in any or all respects invalid, insufficient, fraudulent or
         forged;

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<PAGE>

               (c)   payment by the Issuing Bank to the beneficiary under any
         Letter of Credit against presentation of documents which do not
         strictly comply with the terms of any Letter of Credit (unless such
         payment resulted from the gross negligence or willful misconduct of the
         Issuing Bank), including failure of any documents to bear any reference
         or adequate reference to such Letter of Credit;

               (d)   any error, omission, interruption or delay in transmission,
         dispatch or delivery of any message or advice, however transmitted, in
         connection with any Letter of Credit; or

               (e)   any other event or circumstance whatsoever arising in
         connection with any Letter of Credit;

provided, however, that with respect to subparagraphs (a) through (e) hereof,
(i) neither the Company nor any of the Account Parties shall be required to
indemnify any L/C Indemnified Person for any L/C Indemnified Amounts to the
extent such amounts result from such L/C Indemnified Person's gross negligence
or willful misconduct and (ii) the Administrative Agent and the Issuing Bank
shall be liable to the Company and the Account Parties to the extent, but only
to the extent, of any direct, as opposed to consequential or incidental, damages
suffered by the Company and the Account Parties which were caused by the Issuing
Bank's gross negligence, or willful misconduct or by the Issuing Bank's wrongful
dishonor of any Letter of Credit after the presentation to it by the beneficiary
thereunder of a draft or other demand for payment and other documentation
strictly complying with the terms and conditions of such Letter of Credit.

               (f)   It is understood that in making any payment under a Letter
         of Credit the Issuing Bank will rely on documents presented to it under
         such Letter of Credit as to any and all matters set forth therein
         without further investigation and regardless of any notice or
         information to the contrary.

         3.10  Right of Reimbursement. Each Revolving Credit Bank agrees to
reimburse the Issuing Bank on demand, pro rata in accordance with its respective
Revolving Credit Percentage, for (i) the reasonable out-of-pocket costs and
expenses of the Issuing Bank to be reimbursed by the Company or any Account
Party pursuant to any Letter of Credit Agreement or any Letter of Credit, to the
extent not reimbursed by the Company or any Account Party and (ii) any and all
liabilities, obligations, losses, damages, penalties, actions, judgments, suits,
costs, fees, reasonable out-of-pocket expenses or disbursements of any kind and
nature whatsoever which may be imposed on, incurred by or asserted against
Issuing Bank in any way relating to or arising out of this Agreement (including
Section 3.6(c) hereof), any Letter of Credit, any documentation or any
transaction relating thereto, or any Letter of Credit Agreement, to the extent
not reimbursed by the Company or any Account Party, except to the extent that
such liabilities, losses, costs or expenses were incurred by Issuing Bank as a
result of Issuing Bank's gross negligence or willful misconduct or by the
Issuing Bank's wrongful dishonor of any Letter of Credit after the presentation
to it by the beneficiary thereunder of a draft or other demand for payment and
other documentation strictly complying with the terms and conditions of such
Letter of Credit.

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<PAGE>

4.       TERM LOANS

         4.1   Term Loans.

         Subject to the terms and conditions hereof, each Term Loan Bank,
severally and for itself alone, agrees to lend to the Company, in a single
disbursement on the Effective Date an amount equal to such Bank's Percentage of
the Term Loan.

         4.2   Accrual of Interest and Maturity; Evidence of Indebtedness. (a)
The Company hereby promises to pay to the Administrative Agent for the account
of each Term Loan Bank such Bank's Percentage of the then unpaid aggregate
principal amount of the Term Loan outstanding on the Term Loan Maturity Date
and, in each case, on such other dates and in such other amounts as may be
required from time to time pursuant to this Agreement. Subject to the terms and
conditions hereof, the unpaid principal Indebtedness outstanding under the Term
Loans shall, from the date advanced (until paid) bear interest at the Applicable
Interest Rate.

               (b)   Each Term Loan Bank shall maintain in accordance with its
         usual practice an account or accounts evidencing indebtedness of the
         Company to the appropriate lending office of such Bank resulting from
         each Advance of the Term Loan made by such lending office of such Bank
         from time to time, including the amounts of principal and interest
         payable thereon and paid to such Bank from time to time under this
         Agreement.

               (c)   The Administrative Agent shall maintain the Register
         pursuant to Section 13.8(f), and a subaccount therein for each Term
         Loan Bank, in which Register and subaccounts (taken together) shall be
         recorded (i) the amount of each Advance of the Term Loan made
         hereunder, the type thereof and each Interest Period applicable to any
         Eurocurrency-based Advance, (ii) the amount of any principal or
         interest due and payable or to become due and payable from the Company
         to each Term Loan Bank hereunder in respect of the Advances of the Term
         Loan and (iii) both the amount of any sum received by the
         Administrative Agent hereunder from the Company in respect of the
         Advances of the Term Loan and each Bank's share thereof.

               (d)   The entries made in the Register and the accounts of each
         Term Loan Bank maintained pursuant to paragraphs (b) and (c) of this
         Section 4.2 shall absent manifest error, to the extent permitted by
         applicable law, be conclusive evidence of the existence and amounts of
         the obligations of the Company therein recorded; provided, however,
         that the failure of any Bank or the Administrative Agent to maintain
         the Register or any such account, as applicable, or any error therein,
         shall not in any manner affect the obligation of the Company to repay
         the Advances of each of the Term Loans (and all other amounts owing
         with respect thereto) made to the Company by such Bank in accordance
         with the terms of this Agreement.

               (e)   The Company agrees that, upon written request to the
         Administrative Agent by any Term Loan Bank, the Company will execute
         and deliver, to such Bank, at the Company's own expense, a Term Note of
         the Company evidencing the outstanding

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<PAGE>

         Advances under the Term Loan owing to such Bank; provided, that the
         delivery of such Term Notes shall not be a condition precedent to the
         Effective Date.

         4.3   Repayment of Principal. The Indebtedness outstanding under the
Term Loans shall be repaid in equal principal installments in the amount of
$1,562,500 on the first day of each calendar quarter (beginning October 1, 2002)
until the Term Loan Maturity Date, when all unpaid principal plus accrued
interest thereon shall be due and payable. There shall be no readvance or
reborrowings of any principal reductions of any Term Loan.

         4.4   Term Loan Rate Requests; Refundings and Conversions of Advances
of Term Loans. On the Effective Date the Applicable Interest Rate for the Term
Loans shall be the Prime-based Rate. Thereafter the Company may refund all or
any portion of any Advance of the Term Loan as an Advance with a like Interest
Period or convert each such Advance of a Term Loan to an Advance with a
different Interest Period, but only after delivery to Administrative Agent of a
Term Loan Rate Request executed in connection with such Term Loan by an
authorized officer of the Company and subject to the terms hereof and to the
following:

               (a)   each such Term Loan Rate Request shall set forth the
         information required on the Term Loan Rate Request form attached hereto
         as Exhibit O with respect to such Term Loan, including without
         limitation:

                     (i)   whether the Advance is a refunding or conversion of
                           an outstanding Advance;

                     (ii)  in the case of a refunding or conversion of an
                           outstanding Advance, the proposed date of such
                           refunding or conversion, which must be a Business
                           Day; and

                     (iii) whether such Advance (or any portion thereof) is to
                           be a Prime-based Advance or a Eurocurrency-based
                           Advance, and, except in the case of a Prime-based
                           Advance, the Interest Period(s) applicable thereto.

               (b)   each such Term Loan Rate Request shall be delivered to the
         Administrative Agent by 1:00 p.m. (Detroit time) three (3) Business
         Days prior to the proposed date of Advance, except in the case of a
         Prime-based Advance, for which the Term Loan Rate Request must be
         delivered by 1:00 p.m. on the proposed date of Advance;

               (c)  the principal amount of such Advance of the applicable Term
         Loan plus the amount of any other Advance of such Term Loan to be then
         combined therewith having the same Applicable Interest Rate and
         Interest Period, if any, shall be (i) in the case of a Prime-based
         Advance at least Seven Hundred Fifty Thousand Dollars ($750,000), or
         the remaining principal balance outstanding under such Term Loan,
         whichever is less, and (ii) in the case of a Eurocurrency-based Advance
         at least One

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<PAGE>

         Million Dollars ($1,000,000) or the remaining principal balance
         outstanding under such Term Loan, whichever is less, or in each case a
         larger integral multiple of Fifty Thousand Dollars ($50,000);

               (d)   no Advance shall have an Interest Period ending after the
         Term Loan Maturity Date and, notwithstanding any provision hereof to
         the contrary, the Company shall select Interest Periods (or the
         Prime-based Rate) for sufficient portions of such Term Loan such that
         the Company may make the required principal payments hereunder on a
         timely basis and otherwise in accordance with Section 4.5 below;

               (e)   upon completion of the Advance there shall be no more than
         three (3) Interest Periods in effect for Advances of the Term Loan; and

               (f)   a Term Loan Rate Request, once delivered to the
         Administrative Agent, shall not be revocable by the Company.

Each selection of an Interest Period under this Section 4.4, and the amount and
date of any repayment, shall be noted on the Administrative Agent's records,
which records will be conclusive evidence thereof, absent manifest error.

         4.5   Prime-based Advance in Absence of Election or Upon Default. In
the event the Company shall fail with respect to any Eurocurrency-based Advance
of a Term Loan to timely exercise its option to refund or convert such Advance
in accordance with Section 4.4 hereof (and such Advance has not been paid in
full on the last day of the Interest Period applicable thereto according to the
terms hereof), or, subject to Section 4.9 hereof, if on the last day of the
applicable Interest Period, a Default or Event of Default shall exist, then, on
the last day of the applicable Interest Period, the principal amount of such
Advance which has not been prepaid shall be automatically converted to a
Prime-based Advance and the Administrative Agent shall thereafter promptly
notify the Company thereof.

         4.6   Prime-based Interest Payments. Interest on the unpaid principal
of all Prime-based Advances of the Term Loan from time to time outstanding shall
accrue until paid at a per annum interest rate equal to the Prime-based Rate,
and shall be payable in immediately available funds quarterly commencing on the
first day of the calendar quarter next succeeding the fiscal quarter during
which the initial Advance of the Term Loan is made and on the first day of each
calendar quarter thereafter. Interest accruing at the Prime-based Rate shall be
computed on the basis of a 360 day year and assessed for the actual number of
days elapsed, and in such computation effect shall be given to any change in the
interest rate resulting from a change in the Prime-based Rate on the date of
such change in the Prime-based Rate.

         4.7   Eurocurrency-based Interest Payments. Interest on the unpaid
principal of each Eurocurrency-based Advance of the Term Loan having a related
Eurocurrency-Interest Period of three (3) months or less shall accrue at its
Eurocurrency-based Rate and shall be payable in immediately available funds on
the last day of the Interest Period applicable thereto. Interest shall be
payable in immediately available funds on each Eurocurrency-based Advance of
such Term Loan outstanding from time to time having a Eurocurrency-Interest
Period of six (6)

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<PAGE>

months or longer, at intervals of three (3) months after the first day of the
applicable Interest Period, and shall also be payable on the last day of the
Interest Period applicable thereto. Interest accruing at the Eurocurrency-based
Rate shall be computed on the basis of a 360 day year and assessed for the
actual number of days elapsed from the first day of the Interest Period
applicable thereto to, but not including, the last day thereof.

         4.8   Interest Payments on Conversions. Notwithstanding anything to the
contrary in Sections 4.6 and 4.7, all accrued and unpaid interest on any Advance
refunded or converted pursuant to Section 4.4 hereof, except for any conversions
or refundings of Prime-based Advances, shall be due and payable in full on the
date such Advance is refunded or converted.

         4.9   Interest on Default. Notwithstanding anything to the contrary set
forth in Sections 4.6 and 4.7, in the event and so long as any Event of Default
shall exist, in the case of any Event of Default under Sections 9.1(a) or
9.1(j), immediately upon the occurrence thereof, and in the case of all other
Events of Default, upon notice from the Majority Term Loan Banks, interest shall
be payable on demand on the principal amount of all Advances of the Term Loans
from time to time outstanding (and, to the extent delinquent, on all other
monetary obligations of the Company hereunder and under the other Loan
Documents) at a per annum rate equal to the Applicable Interest Rate in respect
of each such Advance, plus, in the case of Eurocurrency-based Advances, three
percent (3%) per annum for the remainder of the then existing Interest Period,
if any, and at all other such times and for all Prime-based Advances, at a per
annum rate equal to the Prime-based Rate, plus three percent (3%).

         4.10  Optional Prepayment of Term Loans.

               (a)   Subject to this Section 4.10, at its option the Company may
         prepay all or any portion of the outstanding principal of the Term Loan
         bearing interest at the Prime-based Rate or upon one (1) Business Day's
         notice to the Administrative Agent by wire, telecopy, telex or by
         telephone (confirmed by wire, telecopy or telex), of the Term Loan
         bearing interest at the Eurocurrency-based Rate, at any time and from
         time to time, with accrued interest on the principal being prepaid to
         the date of such prepayment. Any prepayment of a portion of the Term
         Loan shall be subject to a prepayment premium in an amount equal to the
         Applicable Prepayment Percentage multiplied by the amount of the
         prepayment. The prepayment premium shall be due and payable on the date
         the prepayment is made. Any prepayment of a portion of the Term Loan
         bearing interest at the Eurocurrency-based Rate shall also be subject
         to the provisions of Section 11.1.

               (b)   Each partial prepayment of a Term Loan shall be applied to
         the principal payments of the Term Loan due thereunder in the inverse
         order of their maturities as follows: first to that portion of each the
         Term Loan outstanding as a Prime-based Advance, second to that portion
         of each the Term Loan outstanding as Eurocurrency-based Advances which
         have Interest Periods ending on the date of payment, and last to any
         remaining Advances of the Term Loan being carried at the
         Eurocurrency-based Rate in the order of their respective maturities.

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         All prepayments of the Term Loan (together with all applicable
         prepayment premiums) shall be made to the Administrative Agent for
         distribution ratably to the applicable Banks in accordance with their
         respective Percentages.

         4.11     Mandatory Prepayment of Term Loans.

                 (a)    Subject to clause (d) hereof, immediately upon receipt
         by the Company or any Loan Party of any Net Cash Proceeds in excess of
         $100,000 of all Asset Sales completed in any fiscal year, the Company
         shall prepay the Term Loans by an amount equal to one hundred percent
         (100%) of such Net Cash Proceeds in excess of $100,000 until the Term
         Loan has been paid in full; provided, however, that to the extent that
         the amount of the cash proceeds exceeds the outstanding Indebtedness
         under the Term Loans, the remainder shall be subject to Section 2.13(c)
         hereof;

                 (b)    Subject to clause (d) hereof, immediately upon receipt
         by the Company or any Subsidiary of the cash proceeds of the issuance
         of any Equity Interests of such Person or of any Subordinated Debt
         issued after the Effective Date by such Person (excluding however, (i)
         proceeds from the exercise by officers, directors, consultants or
         employees of options to purchase Company's common stock, (ii) proceeds
         from new Subordinated Debt issued after the date hereof to the extent
         used to refinance the Initial Subordinated Debt, (iii) proceeds from a
         Subsidiary's issuance of any Equity Interests to the Company or another
         Subsidiary, and (iv) proceeds from the Company's issuance of any Equity
         Interests to directors, employees or consultants pursuant to Stock
         Option Plans) and excluding proceeds from any Future Capital Markets
         Transaction, the Company shall be obligated to repay the Term Loan by
         an amount equal to (y) fifty percent (50%) of such cash proceeds in the
         case of any such issuance of Equity Interests or (z) one hundred
         percent (100%) of such cash proceeds in the case of any such issuance
         of Subordinated Debt (net, in any case, of reasonable and customary
         costs and expenses of issuance), provided, however, that to the extent
         that the amount of the cash proceeds described in (y) and (z) above, as
         applicable, exceeds the outstanding Indebtedness under the Term Loans,
         the remainder shall be subject to Section 2.13(b) hereof;

                 (c)    Subject to clause (d) hereof, mandatory prepayments
         under this Section 4.11 shall be in addition to any scheduled
         installments or optional prepayments made prior thereto and shall be
         subject to Section 11.1. Each mandatory prepayment shall be applied to
         the principal payments of the Term Loan due thereunder in the inverse
         order of their maturities (provided that prepayments under clause (a)
         shall be applied ratably to the remaining principal installments due
         under the Term Loan) as follows: first to that portion of each the Term
         Loan outstanding as a Prime-based Advance, second to that portion of
         each the Term Loan outstanding as Eurocurrency-based Advances which
         have Interest Periods ending on the date of payment, and last to any
         remaining Advances of the Term Loan being carried at the
         Eurocurrency-based Rate.

                 (d)    To the extent that, on the date any mandatory prepayment
         of the Term Loan under this Section 4.11 is due, the Indebtedness under
         the Term Loan or any other

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         Indebtedness to be prepaid is being carried, in whole or in part, at
         the Eurocurrency-based Rate and no Default or Event of Default has
         occurred and is continuing, the Company may deposit the amount of such
         mandatory prepayment in a cash collateral account to be held by the
         Administrative Agent, for and on behalf of the Banks (which shall be an
         interest-bearing account), on such terms and conditions as are
         reasonably acceptable to Administrative Agent and upon such deposit,
         the obligation of the Company to make such mandatory prepayment shall
         be deemed satisfied. Subject to the terms and conditions of said cash
         collateral account, sums on deposit in said cash collateral account
         shall be applied (until exhausted) to reduce the principal balance of
         the Term Loan on the last day of each Interest Period attributable to
         the Eurocurrency-based Advances of the Term Loan, thereby avoiding
         breakage costs under Section 11.1. All prepayments of the Term Loan
         hereunder shall be made to the Administrative Agent for distribution
         ratably to the Term Loan Banks.

         4.12   Use of Proceeds. Proceeds of the Term Loan shall be used by the
Company to finance the Subordinated Debt Repurchase, and for general corporate
purposes of Company and its Subsidiaries, including the financing of Capital
Expenditures and working capital needs.

5.       CONDITIONS

         5.1    Effective Date Conditions. Company will furnish the following
prior to the initial borrowing:

                (a)     Execution of Notes and this Agreement. Each of the Loan
         Parties shall have executed and delivered to the Administrative Agent
         for the account of each Bank requesting Notes, the Revolving Credit
         Notes, the Swing Line Note and/or the Term Notes, as applicable, and
         this Agreement and the other Loan Documents to which that Loan Party is
         a party (including all schedules, exhibits, certificates, opinions,
         financial statements and other documents to be delivered pursuant
         hereto), and such Notes, and this Agreement and the other Loan
         Documents shall be in full force and effect.

                (b)     Corporate Authority. Agents shall have received, with a
         counterpart thereof for each Bank:

                        (i)  For each Loan Party, a certificate of its Secretary
                             or Assistant Secretary as to:

         7.9A                resolutions of the board of directors of such Loan
Party evidencing approval of the transactions contemplated by this Agreement,
approval of this Agreement and the other Loan Documents to which such Loan Party
is party and authorizing the execution and delivery thereof and in the case of
the Company, the borrowing of Advances and the requesting of Letters of Credit
hereunder,

         7.9B                the incumbency and signature of the officers of
such Loan Party executing any Loan Document,

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      7.9C                 a certificate of good standing or continued existence
(or the equivalent thereof) from the state of its incorporation, and from every
state or other jurisdiction listed on Schedule 5.1(b) hereof if issued by such
jurisdiction, subject to the limitations (as to qualification and authorization
to do business) contained in Section 6.1, and

      7.9D                 copies of such Loan Party's articles of incorporation
and bylaws or other constitutional documents, as in effect on the Effective
Date;

               (c)   Collateral Documents, Guaranties and other Loan Documents.
      As security for all Indebtedness, the Agents shall have received the
      following documents:

                     (i)   The following Loan Documents:

      7.9A                 the Company Pledge Agreement executed and delivered
by the Company;

      7.9B                 the Foreign Pledge Agreements, executed and delivered
by the applicable Loan Party;

      7.9C                 the Guaranty, executed and delivered by each of the
Guarantors; and

      7.9D                 the Security Agreement, executed and delivered by the
Company and each Guarantor.

                     (ii)  If requested by the Collateral Agent, in the case of
                           each leased property listed on Schedule 5.1(c)(ii)
                           hereto, Collateral Access Agreements in form and
                           substance reasonably acceptable to the Agents and the
                           Banks.

                     (iii) Certified copies of uniform commercial code requests
                           for information, or a similar search report certified
                           by a party acceptable to the Administrative Agent,
                           dated a date reasonably near to the Effective Date,
                           listing all effective financing statements which
                           name, the Company or any Subsidiary (under their
                           present names or under any previous names used within
                           five (5) years prior to the date hereof) as debtors
                           and which are filed in the jurisdictions in which
                           filings are to be made pursuant to the Collateral
                           Documents, together with (i) copies of such financing
                           statements, and (ii) executed Uniform Commercial Code
                           (Form UCC-3) Termination Statements, if any,
                           necessary to release all Liens and other rights of
                           any Person in any Collateral described in the
                           Collateral Documents previously granted by any Person
                           (other than Liens permitted by Section 8.2).

                     (iv)  Any documents (including, without limitation,
                           financing statements, amendments to financing
                           statements and assignments

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                           of financing statements, stock powers executed in
                           blank and any endorsements) reasonably required to be
                           provided in connection with the Collateral Documents
                           to create, in favor of the Collateral Agent (for and
                           on behalf of the Banks), a perfected security
                           interest in the Collateral thereunder shall have been
                           delivered to the Collateral Agent in a proper form
                           for filing in each office in each jurisdiction listed
                           in Schedule 5.1(c)(iv), or other office, as the case
                           may be and shall have been filed in each such office.

               (d)   Existing Credit Facilities.  All existing Funded Debt,
other than Funded Debt expressly permitted hereunder, or Funded Debt to be
refinanced with the proceeds of an Advance of the Revolving Credit hereunder,
together with all interest, all prepayment premiums and other amounts due and
payable with respect thereto, shall be paid in full immediately after the
funding of the initial Advance and the related commitments terminated and all
Liens securing payment of any such Funded Debt shall have been released and the
Collateral Agent shall have received all Uniform Commercial Code Form UCC-3
termination statements or other instruments as may be suitable or appropriate in
connection therewith, or undertakings from the applicable secured parties as to
the termination and discharge thereof satisfactory in form and substance to the
Collateral Agent.

               (e)   [Intentionally Left Blank].

               (f)   Insurance. The Agents shall have received evidence
satisfactory to it that the Loan Parties have obtained the insurance policies
required by Section 7.5 hereof and that such insurance policies are in full
force and effect.

               (g)   Compliance with Certain Documents and Agreements. The Loan
Parties shall have each performed and complied in all material respects with all
agreements and conditions contained in this Agreement and the other Loan
Documents and required to be performed or complied with by each of them (as of
the applicable date) and none of such parties shall be in material default in
the performance or compliance with any of the terms or provisions hereof or
thereof.

               (h)   Opinion of Counsel. The Loan Parties shall furnish Agents
prior to the initial Advance under this Agreement, with signed copies for each
Bank, opinions of counsel to the Loan Parties, dated the Effective Date and
covering such matters as reasonably required by and otherwise reasonably
satisfactory in form and substance to the Agents and each of the Banks.

               (i)   Company's Certificate. The Agents shall have received, with
a signed counterpart for each Bank, a certificate of a Responsible Officer of
the Company dated the date of the initial Advance hereunder, stating that to the
best of his or her knowledge after due inquiry, (a) except to the extent set
forth in any post closing letter between the Company and the Agents, the
conditions set forth in this Section 5 have been satisfied; (b) the
representations and warranties made by the Loan Parties in this Agreement or

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      any of the other Loan Documents, are true and correct in all material
      respects; (c) no Default or Event of Default shall have occurred and be
      continuing; (d) since March 31, 2002, nothing shall have occurred which
      has had, or could reasonably be expected to have, a Material Adverse
      Effect; and (e) there shall have been no material changes to the pro forma
      opening balance sheet of the Company previously delivered to the Agents.

               (j)   Payment of Fees. Concurrently with the initial Advance
      hereunder, Company shall have paid to the Agents, in their respective
      individual capacity and as Agents (for their sole respective accounts),
      any commitment fee and agency fee due under the terms of the applicable
      Fee Letter.

               (k)   Financial Statements. The Company shall have delivered to
      the Agents and each Bank (i) audited financial statements of the Company
      and their respective Subsidiaries for the fiscal year ending on December
      31, 2001, prepared and presented in accordance with GAAP, (ii) company
      prepared unaudited financial statements of the Company and the
      Subsidiaries, for the quarter ending March 31, 2002, (iii) a pro-forma
      opening balance sheet as of the Effective Date and financial projections
      in form and substance reasonably satisfactory to the Agents and the Banks
      and (iv) a twelve (12) month cash budget in form and substance reasonably
      acceptable to the Agents and the Banks.

               (l)   Unrestricted Cash. The Agents shall have received evidence
      satisfactory to them that as of the Effective Date, the Unrestricted Cash
      shall be equal to or greater than $100,000,000 and that all payments with
      respect to Debt and trade payables are current.

               (m)   Additional Conditions. The Agents shall have received from
      the Company and the Guarantors all Loan Documents deemed necessary or
      advisable by the Agents to consummate the lending arrangement contemplated
      between Company, the Agents and the Banks.

      5.2      Continuing Conditions. The obligations of the Banks to make
Advances (including the initial Advance) under this Agreement and the obligation
of the Issuing Bank to issue any Letters of Credit shall be subject to the
continuing conditions that:

               (a)   No Default or Event of Default shall exist as of the date
      of the Advance or the request for the Letter of Credit; and

               (b)   Each of the representations and warranties contained in
      this Agreement and in each of the other Loan Documents shall be true and
      correct in all material respects as of the date of the Advance or Letter
      of Credit as if made on and as of such date (other than any representation
      or warranty that expressly speaks only as of a different date).

6.    REPRESENTATIONS AND WARRANTIES

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         The Company represents and warrants and such representations and
warranties shall survive until the Final Maturity Date and thereafter until the
expiration of all Letters of Credit and the final payment in full of the
Indebtedness and the performance by the Company of all other obligations under
this Agreement:

         6.1   Corporate Authority. Each Loan Party is a corporation (or other
business entity) duly organized and existing in good standing under the laws of
the state or jurisdiction of its incorporation, each other Subsidiary is a
corporation or other business entity duly organized and existing in good
standing under the laws of the jurisdiction of its incorporation, and, other
than as set forth on Schedule 6.1 hereto, each Loan Party and each Subsidiary is
duly qualified and authorized to do business as a foreign corporation in each
jurisdiction where the character of its assets or the nature of its activities
makes such qualification and authorization necessary, except to the extent that
failure to so qualify and be authorized to do business will not have a Material
Adverse Effect.

         6.2   Due Authorization - Company. Execution, delivery and performance
of this Agreement, the other Loan Documents to which the Company is a party and
the issuance of the Notes by the Company (if requested) are within the Company's
corporate powers, have been duly authorized, are not in contravention of any law
applicable to the Company or the terms of the Company's organizational documents
and, except as have been previously obtained or as referred to in Section 6.13,
below, do not require the consent or approval, material to the transactions
contemplated by this Agreement and the other Loan Documents, of any governmental
body, agency or authority.

         6.3   Due Authorization - Guarantors. Execution, delivery and
performance of the Guaranty, and the other Loan Documents to which such
Guarantor is a party, are within the corporate powers of each such Guarantor,
have been duly authorized, are not in contravention of any law applicable to
such Guarantor or the terms of such Guarantor's organizational documents, and,
except as have been previously obtained (or as referred to in Section 6.13
below), do not require the consent or approval, material to the transactions
contemplated by this Agreement and the other Loan Documents, of any governmental
body, agency or authority not previously obtained.

         6.4   Good Title, No Liens. The property described in Schedule 5.1(c)
(ii) hereof constitutes all of the real property owned or leased by the Company
and its Subsidiaries on the Effective Date. The Company and its Subsidiaries
have good title to or a valid leasehold interest in (or, in the case of any fee
interest in real property, good and marketable title to) all of their respective
material assets, subject to the exceptions stated in the next sentence. There
are no security interests in, liens, mortgages, or other encumbrances on and no
financing statements on file with respect to any of the assets owned by Company
or its Subsidiaries, except for (i) any defects in title to real property that,
individually or in the aggregate could not reasonably be expected to have a
Material Adverse Effect and (ii) other Liens permitted pursuant to Section 8.2.

         6.5   Taxes. Each of the Loan Parties, and each of their respective
Subsidiaries has filed on or before their respective due dates or within the
applicable grace periods, all federal,

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<PAGE>

state and foreign tax returns which are required to be filed or has obtained
extensions for filing such tax returns and is not delinquent in filing such
returns in accordance with such extensions and has paid all material taxes which
have become due pursuant to those returns or pursuant to any assessments
received by any such party, as the case may be, to the extent such taxes have
become due, except to the extent such tax payments are being actively contested
in good faith by appropriate proceedings and with respect to which adequate
provision has been made on the books of such Loan Party or such other Subsidiary
as may be required by GAAP.

     6.6  No Defaults. As of the Effective Date, there exists no material
default under the provisions of any instrument evidencing any outstanding
indebtedness for borrowed money in excess of $50,000 of any Loan Party or any of
their respective Subsidiaries or of any agreement relating thereto.

     6.7  Enforceability of Agreement and Loan Documents -- Company. This
Agreement and each of the other Loan Documents to which the Company is a party,
have each been duly executed and delivered by its duly authorized officers and
constitute the valid and binding obligations of the Company, enforceable in
accordance with their respective terms, except as enforcement thereof may be
limited by applicable bankruptcy, reorganization, insolvency, fraudulent
conveyance, moratorium or similar laws affecting the enforcement of creditor's
rights, generally and by general principles of equity (regardless of whether
enforcement is considered in a proceeding in law or equity).

     6.8  Enforceability of Loan Documents -- Guarantors. The Loan Documents to
which each of the Guarantors is a party, have each been duly executed and
delivered by the duly authorized officers or members or managers, as the case
may be, of each such Guarantor and constitute the valid and binding obligations
of each such Guarantor, enforceable in accordance with their respective terms,
except as enforcement thereof may be limited by applicable bankruptcy,
reorganization, insolvency, fraudulent conveyance, moratorium or similar laws
affecting the enforcement of creditor's rights, generally and by general
principles of equity (regardless of whether enforcement is considered in a
proceeding in law or equity).

     6.9  Compliance with Laws. Except as disclosed on Schedule 6.9, each of the
Loan Parties, and each of their respective Subsidiaries has complied with all
applicable federal, state and local laws, ordinances, codes, rules, regulations
and guidelines (including consent decrees and administrative orders) including
but not limited to Hazardous Material Laws, except to the extent that failure to
comply therewith would not have a Material Adverse Effect.

     6.10 Non-contravention -- Company. The execution, delivery and performance
of this Agreement and the other Loan Documents to which it is a party by the
Company are not in contravention of the terms of any indenture, contract,
agreement or undertaking to which the Company or any of its Subsidiaries is a
party or by which its or their properties are bound or affected where such
violation would reasonably be expected to have a Material Adverse Effect.

     6.11 Non-contravention -- Guarantors. The execution, delivery and
performance of those Loan Documents signed by the Guarantors are not in
contravention of the terms of any indenture, contract, agreement or undertaking
to which any such Guarantor is a party or by

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which it or its properties are bound or affected where such violation would
reasonably be expected to have a Material Adverse Effect.

     6.12 No Litigation. Except for De Minimis Matters or as set forth on
Schedule 6.12 hereof, there is no suit, action, proceeding, including, without
limitation, any bankruptcy proceeding, or governmental investigation pending
against or to the knowledge of the Company, threatened against any Loan Party or
any of their respective Subsidiaries (other than any suit, action or proceeding
in which such Loan Party or such Subsidiary is the plaintiff and in which no
counterclaim or cross-claim against such Loan Party or such Subsidiary has been
filed). Except for De Minimis Matters or as set forth on Schedule 6.12, there is
not outstanding against any Loan Party or any Subsidiary any judgment, decree,
injunction, rule, or order of any court, government, department, commission,
agency, instrumentality or arbitrator nor is any Loan Party or any other
Subsidiary in violation of any applicable law, regulation, ordinance, order,
injunction, decree or requirement of any governmental body or court where such
matters would reasonably be expected to have a Material Adverse Effect.

     6.13 Consents, Approvals and Filings, Etc. Except as have been previously
obtained or for DeMinimis Matters and except for the consents of landlords with
respect to properties leased by Company and their respective Subsidiaries, no
authorization, consent, approval, license, qualification or formal exemption
from, nor any filing, declaration or registration with, any court, governmental
agency or regulatory authority or any securities exchange or any other person or
party (whether or not governmental) is required in connection with the
execution, delivery and performance: (i) by any of the Loan Parties of this
Agreement, any of the other Loan Documents to which they are a party, or any
other documents or instruments to be executed and or delivered by any such Loan
Parties in connection therewith or herewith; or (ii) by Loan Party, of the
liens, pledges, mortgages, security interests or other encumbrances granted,
conveyed or otherwise established (or to be granted, conveyed or otherwise
established) by or under this Agreement or the other Loan Documents, except for
such filings to be made concurrently herewith as are required by the Collateral
Documents to perfect liens in favor of the Collateral Agent and except for such
consents, approvals or filings the failure of which to obtain would not have a
Material Adverse Effect. All such material authorizations, consents, approvals,
licenses, qualifications, exemptions, filings, declarations and registrations
which have previously been obtained or made, as the case may be, are in full
force and effect and are not the subject of any attack, or to the knowledge of
the Company threatened attack (in any material respect) by appeal or direct
proceeding or otherwise.

     6.14 Agreements Affecting Financial Condition. As of the Effective Date,
none of the Loan Parties nor any of their respective Subsidiaries is party to
any agreement or instrument or subject to any charter or other corporate
restriction which has a Material Adverse Effect.

     6.15 No Investment Company or Margin Stock. None of the Loan Parties nor
any of their respective Subsidiaries is an "investment company" within the
meaning of the Investment Company Act of 1940, as amended. None of the Loan
Parties nor any of their respective Subsidiaries is engaged principally, or as
one of its important activities, directly or indirectly, in the business of
extending credit for the purpose of purchasing or carrying margin stock. None of
the proceeds of any of the Advances will be used by any Loan Party nor any of
their

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respective Subsidiaries to purchase or carry margin stock or will be made
available by any Loan Party or any of their respective Subsidiaries in any
manner to any other Person to enable or assist such Person in purchasing or
carrying margin stock. Terms for which meanings are provided in Regulation U of
the Board of Governors of the Federal Reserve System or any regulations
substituted therefor, as from time to time in effect, are used in this paragraph
with such meanings.

     6.16 ERISA. None of the Loan Parties nor any of their respective
Subsidiaries maintains or contributes to any Pension Plan subject to Title IV of
ERISA, except as set forth on Schedule 6.16 hereto, as amended by the Company
from time to time during the term hereof; and there is no accumulated funding
deficiency within the meaning of ERISA, or any outstanding liability with
respect to any of the Pension Plans owed to the PBGC or any successor thereto
other than future premiums due and owing pursuant to Section 4006 of ERISA, and
no "reportable event" as defined in ERISA has occurred with respect to any
Pension Plan other than an event for which the notice requirement has been
waived by the PBGC. Neither the Loan Parties nor any of their respective
Subsidiaries have engaged in a transaction with respect to any Pension Plan,
other than a transaction for which an exemption is available and has been
obtained, which could subject the Company or the Subsidiaries to a tax or
penalty imposed by Section 4975 of the Code or Section 502(i) of ERISA in an
amount that would be material. All Pension Plans are in material compliance with
the requirements of the Internal Revenue Code and ERISA.

     6.17 Conditions Affecting Business or Properties. As of the Effective Date,
neither the respective businesses nor the properties of any Loan Party nor any
of their respective Subsidiaries is affected by any fire, explosion, accident,
strike, lockout or other dispute, drought, storm, hail, earthquake, embargo, Act
of God, or other casualty (not covered by insurance) which is reasonably likely
to have a Material Adverse Effect, or if such event or condition were to
continue for more than thirty (30) additional days would reasonably be expected
to have a Material Adverse Effect.

     6.18 Environmental and Safety Matters. Except as set forth in Schedules
6.18 and 6.12 and except for such matters as are not reasonably likely to have a
Material Adverse Effect:

          (a)  all facilities and property owned or leased by the Loan Parties
     or any of their respective Subsidiaries, are in material compliance with
     all Hazardous Material Laws;

          (b)  to the knowledge of the Company, there have been no unresolved
     and outstanding past, and there are no pending or threatened

               (i)   written claims, complaints, notices or requests for
                     information received by any Loan Party or any of their
                     respective Subsidiaries with respect to any alleged
                     violation of any Hazardous Material Law, or

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               (ii)  written complaints, notices or inquiries to any Loan Party
                     or any of their respective Subsidiaries regarding potential
                     liability of the Loan Parties or any of their respective
                     subsidiaries under any Hazardous Material Law; and

          (c)  to the knowledge of the Company, no conditions exist at, on or
     under any property now or previously owned or leased by the Loan Parties or
     any of their respective Subsidiaries which, with the passage of time, or
     the giving of notice or both, are reasonably likely to give rise to
     liability under any Hazardous Material Law or create a significant adverse
     effect on the value of the property.

     6.19 Subsidiaries. Except as disclosed on Schedule 6.19 hereto as of the
Effective Date, and thereafter, except as disclosed to the Agents in writing
from time to time, Company has no Subsidiaries.

     6.20 Accuracy of Information. (a) Each of the Company's financial
statements furnished to Agents and the Banks fairly presents in all material
respects (subject to year-end adjustments and the omission of notes thereto in
the case of interim statements) the financial condition of the Company and its
Subsidiaries and the results of their operations for the periods covered
thereby, and has been prepared in accordance with GAAP. The projections and pro
forma financial information furnished to Agents and the Banks are based upon
good faith estimates and assumptions believed by management of the Company to be
reasonable at the time made, it being recognized by the Banks that such
financial information as it relates to future events is not to be viewed as fact
and that actual results during the period or periods covered by such financial
information may differ from the projected results set forth therein.

          (b) Since March 31, 2002 there has been no material adverse change in
     the financial condition of Company and its Subsidiaries taken as a whole,
     to the knowledge of the Company, as of the Effective Date, neither Company
     nor any of its Subsidiaries has any material contingent obligations
     (including any liability for taxes) not disclosed by or reserved against in
     the pro forma opening balance sheet to be delivered hereunder, except as
     set forth on Schedule 6.20 hereof, as of the Effective Date there are no
     unrealized or anticipated losses from any present commitment of Company or
     any of its Subsidiaries which contingent obligations and losses in the
     aggregate would reasonably be expected to have a Material Adverse Effect.

     6.21 Labor Relations. None of the Loan Parties nor any of their respective
Subsidiaries is engaged in any unfair labor practice that could reasonably be
expected to have a Material Adverse Effect. There is (i) no unfair labor
practice complaint pending against the Loan Parties nor any of their respective
Subsidiaries or to the knowledge of Company, threatened against any of them,
before the National Labor Relations Board, and no grievance or arbitration
proceeding arising out of or under any collective bargaining agreement is so
pending against any of them or, to the knowledge of Company, threatened against
any of them, (ii) no strike, labor dispute, slowdown or stoppage pending against
the Company or any Subsidiary or to the knowledge of Company, threatened against
any of them and (iii) no union representation question existing with respect to
the employees of the Loan Parties or any of their respective

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<PAGE>

Subsidiaries, in each case or in the aggregate which could reasonably be
expected to have a Material Adverse Effect.

     6.22 Existing Debt. As of the Effective Date, Schedule 8.1(b) hereto sets
forth a true and complete list of all Debt for borrowed money (other than
Indebtedness) of the Company and the Subsidiaries as of the Effective Date that
is in excess of $50,000 for any one issue and is to remain outstanding after
giving effect to this transaction, in each case showing the aggregate principal
amount thereof and the name of the company (or issuer) and any other entity
which directly or indirectly guaranteed such debt.

     6.23 Solvency. As of the Effective Date, after giving effect to the
consummation of the transactions contemplated by this Agreement, the Company and
the Guarantors will each be solvent, able to pay its indebtedness as it matures
and will have capital sufficient to carry on its business and all business in
which it is about to engage. This Agreement is being executed and delivered by
the Company to Agents and the Banks in good faith and in exchange for fair,
equivalent consideration. As of the Effective Date, neither the Company nor any
Guarantor intends to nor does management of the Company or any Guarantor believe
it will incur debts beyond its ability to pay as they mature. Neither the
Company nor any Guarantor contemplates filing a petition in bankruptcy or for an
arrangement or reorganization under the Bankruptcy Code or any similar law of
any jurisdiction now or hereafter in effect relating to the Company or any
Guarantor, nor does the Company or any Guarantor have any knowledge of any
threatened bankruptcy or insolvency proceedings against the Company or any
Subsidiary.

     6.24 Capitalization. On the Effective Date, all issued and outstanding
shares of capital stock of Company and its Subsidiaries are duly authorized and
validly issued, fully paid, nonassessable, free and clear of all Liens other
than Liens permitted under Section 8.2 and such shares were issued in compliance
with all applicable state and federal laws concerning the issuance of
securities. On the Effective Date, the capital stock of each Subsidiary is owned
by the stockholders and in the amounts set forth on Schedule 6.24. On the
Effective Date, no shares of the capital stock of any Subsidiary, other than
those described above, are issued and outstanding. On the Effective Date, except
as disclosed on Schedule 6.24, there are no preemptive or other outstanding
rights, options, warrants, conversion rights or similar agreements or
understandings for the purchase or acquisition from the Company or any
Subsidiary, of any shares of capital stock or other securities of any
Subsidiary.

     6.25 Accounts. Each Account is based on an actual and bona fide sale and
delivery of Inventory or rendition of services to its customers, made by the
applicable Borrowing Base Obligor in the ordinary course of its business; the
Inventory being sold, and the Accounts created, are the exclusive property of
the applicable Borrowing Base Obligor and are not and shall not be subject to
any lien, consignment arrangement, encumbrance, security interest or financing
statement whatsoever, other than the Permitted Liens; the invoices evidencing
such Accounts are in the name of the applicable Borrowing Base Obligor; and the
customers of the applicable Borrowing Base Obligor have accepted the Inventory
or services, owe and are obligated to pay the full amounts stated in the
invoices according to their terms, without dispute, offset, defense,
counterclaim or contra, except for disputes and other matters arising in the
ordinary course of business with respect to which the Company has complied with
the

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<PAGE>

notification requirements of Section 7.2(h). Company confirms to the Agents that
any and all taxes or fees relating to its business, its sales, the Accounts or
Inventory relating thereto, are its sole responsibility and that same will be
paid by the applicable Borrowing Base Obligor when due and that none of said
taxes or fees represent a lien on or claim against the Accounts. Company hereby
further represents and warrants that neither it nor any of the other Borrowing
Base Obligors shall acquire any Inventory on a consignment basis, nor co-mingle
its Inventory with any of its customers or any other Person, including pursuant
to any bill and hold sale or otherwise, and that its Inventory is marketable to
its customers in the ordinary course of business of the applicable Borrowing
Base Obligor, except as it may otherwise report in writing to the Agents
pursuant to Section 7.2(h) hereof from time to time. Company also warrants and
represents that it is a duly and validly existing corporation and is qualified
in all states where the failure to so qualify would have a Material Adverse
Effect on the Borrowing Base Obligor or the ability of the applicable Borrowing
Base Obligor to enforce collection of Accounts due from customers residing in
that state.

7.   AFFIRMATIVE COVENANTS

     The Company covenants and agrees that it will, and, as applicable, it will
cause Company and each of its Subsidiaries, until the Final Maturity Date and
thereafter until expiration of all Letters of Credit and final payment in full
of the Indebtedness and the performance by the Company of all other obligations
under this Agreement and the other Loan Documents, to:

     7.1  Financial Statements. Furnish to the Agents with sufficient copies for
each Bank:

          (a)  as soon as available, but in any event within ninety one (91)
     days after the end of each fiscal year of the Company a copy of the audited
     Consolidated and unaudited Consolidating financial statements of the
     Company and the Subsidiaries as at the end of such year and the related
     audited statements of income, stockholders equity, and cash flows for such
     year and underlying assumptions, setting forth in each case in comparative
     form the figures for the previous year, certified as being fairly stated in
     all material respects by an independent certified public accounting firm
     reasonably satisfactory to the Agents and the Majority Banks; and

          (b)  as soon as available, but in any event not later than forty five
     (45) days after the end of each fiscal quarter, Company prepared unaudited
     Consolidated and Consolidating balance sheets of the Company and the
     Subsidiaries as at the end of such fiscal quarter and the related unaudited
     statements of income, stockholders equity and cash flows for the portion of
     the fiscal quarter through the end of such fiscal quarter, setting forth in
     each case in comparative form the figures for the corresponding periods in
     the previous year, and certified by a Responsible Officer as being fairly
     stated in all material respects;

          (c)  as soon as available, but in any event not later than forty five
     (45) days after the end of each month, Company prepared unaudited
     Consolidated and

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<PAGE>

     Consolidating balance sheets of the Company and the Subsidiaries as at the
     end of such month and the related unaudited statements of income,
     stockholders equity and cash flows for the portion of the month through the
     end of such fiscal month, setting forth in each case in comparative form
     the figures for the corresponding periods in the previous year, and
     certified by a Responsible Officer as being fairly stated in all material
     respects

all such financial statements to be complete and correct in all material
respects and to be prepared in reasonable detail and in accordance with GAAP
throughout the periods reflected therein and with prior periods (except as
approved by such officer and disclosed therein), provided however that the
financial statements delivered pursuant to clauses (b) and (c) hereof will not
be required to include footnotes and will be subject to year-end adjustments.

     7.2  Certificates; Other Information. Furnish to the Agents with sufficient
copies for each Bank:

          (a)  Within forty five (45) days after and as the end of each fiscal
     quarter, a Covenant Compliance Report;

          (b)  No earlier than sixty (60) days prior nor later than the end of
     each fiscal year beginning with the current fiscal year, the Company shall
     prepare and deliver to the Agents and the Banks projections of the Company
     and the Subsidiaries for the next succeeding fiscal year, on a month to
     month basis and for the following three (3) fiscal years on an annual
     basis, including a balance sheet as at the end of each relevant period and
     income statements and statements of cash flows for each relevant period and
     for the period commencing at the beginning of the fiscal year and ending on
     the last day of such relevant period;

          (c)  Promptly upon receipt thereof, the Company shall deliver copies
     of all significant reports submitted by the Company's firm of certified
     public accountants in connection with each annual, interim or special audit
     or review of any type of the financial statements or related internal
     control systems of the Company and the Subsidiaries made by such
     accountants, including any comment letter submitted by such accountants to
     managements in connection with their services;

          (d)  Promptly upon becoming available to Company, regular and periodic
     reports, including Forms 10-K, 10-Q and 8-K, filed by Company with the
     Securities and Exchange Commission;

          (e)  Other than as set forth in clause (d) above, any reports,
     notices, registrations statements, prospectuses, or proxy statements
     generally distributed by Company to its stockholders on a date no later
     than the date supplied to such stockholders;

          (f)  Within thirty (30) days after and as of the end of each month
     agings of Accounts and accounts payables of the Borrowing Base Obligors and
     any such schedule shall be accompanied, if so requested by the Collateral
     Agent by a true and correct copy

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<PAGE>

     of the invoices evidencing Eligible Accounts and by evidence of shipment or
     performance and other supporting detail satisfactory to Collateral Agent;

          (g)  Within twenty (20) days after and as of the end of each month
     (or, following the occurrence and during the continuance of an Event of
     Default, at such other times as requested by Collateral Agent), a Borrowing
     Base Certificate;

          (h)  Within ten (10) days after and as of the end of each month,
     account statements showing information regarding Company's and its
     Subsidiaries' cash, Cash Equivalents and Short Term Investments and account
     statements for each of its securities accounts;

          (i)  Not later than one (1) Business Day prior to the occurrence
     thereof, written notification of any Change in Control;

          (j)  Written notification of any matters affecting the value,
     enforceability or collectibility of any Account and of all customer
     disputes, offsets, defenses, counterclaims, returns, rejections and all
     reclaimed or repossessed merchandise or goods, and of any adverse effect in
     the value of its Inventory, in its monthly collateral reports (as
     applicable) provided to the Collateral Agent hereunder, in such detail and
     format as the Collateral Agent may reasonably require from time to time and
     prompt written notification of any such matters which are material, as a
     whole, to the Accounts and/or the Inventory.

          (k)  Promptly and in form to be reasonably satisfactory to the
     requesting Bank, such additional financial and/or other information, or
     other reports as any Bank may from time to time reasonably request.

     7.3  Payment of Obligations. Pay, discharge or otherwise satisfy at or
before maturity or before they become delinquent, as the case may be, all taxes
and all of its material obligations of whatever nature, except where the amount
or validity thereof is currently being contested in good faith by appropriate
proceedings and reserves in conformity with GAAP with respect thereto have been
provided on the books of the Company.

     7.4  Conduct of Business and Maintenance of Existence; Compliance with
Laws.

          (a)  (i) Continue to engage solely in the business now conducted by
     the Company or its Subsidiaries and businesses related thereto and (ii)
     take all action it deems necessary in its reasonable business judgment to
     keep in full force and effect its existence, except as otherwise permitted
     pursuant to Sections 8.4 and 8.5;

          (b)  Take all reasonable action it deems necessary in its reasonable
     business judgment to maintain all rights, privileges and franchises
     necessary in the normal conduct of its business except as otherwise
     permitted pursuant to Section 8.5 or where the failure to so maintain would
     not reasonably be expected to have a Material Adverse Effect; and

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<PAGE>

          (c)  Comply with all Contractual Obligations and Requirements of Law,
     except to the extent that failure to comply therewith could not, in the
     aggregate, reasonably be expected to have a Material Adverse Effect.

     7.5  Maintenance of Property; Insurance. (a) Keep all material property it
deems, in its reasonable business judgment, useful and necessary in its business
in working order (ordinary wear and excepted), except where the failure to
maintain such property would not reasonably be expected to have a Material
Adverse Effect; and (b) maintain insurance coverage on its physical assets and
against other business risks in such amounts and of such types as are
customarily carried by companies similar in size and nature (including without
limitation casualty and public liability and property damage insurance), and in
the event of acquisition of additional property, real or personal, or of
incurrence of additional risks of any nature, increase such insurance coverage
in such manner and to such extent as prudent business judgment and present
practice or any applicable Requirements of Law would dictate, and in the case of
all general liability policies name the Agents as additional insureds and in the
case of all policies covering any Collateral, all such insurance policies shall
provide that the loss payable thereunder shall be payable to Company or such
Subsidiary, and to the Collateral Agent for the benefit of the Banks (Collateral
Agent as lender loss payee) as their respective interests may appear, and
certificates evidencing such policies, including all endorsements thereto, to be
deposited with the Collateral Agent upon its request.

     7.6  Inspection of Property; Books and Records, Discussions. Permit Agents
and each Bank, through their authorized attorneys, accountants and
representatives (a) at all reasonable times during normal business hours, upon
the request of either Agent or such Bank, to examine Company's and each
Subsidiary's books, accounts, records, ledgers and assets and properties of
every kind and description wherever located; (b) at any time and from time to
time, upon the request of the Collateral Agent or the Majority Banks, to conduct
full or partial collateral audits of Company and the Subsidiaries to be
completed by an appraiser as may be selected by the Collateral Agent and the
Majority Banks and consented to by Company (such consent not to be unreasonably
withheld), with all reasonable costs and expenses of such audits to be
reimbursed by Company, provided however that prior to the occurrence and
continuance of any Default or Event of Default, the Company shall be required to
reimburse the Collateral Agent for the reasonable costs and expenses of no more
than two (2) such audits conducted by Collateral Agent in any year and provided
further however that Company shall be required to reimburse the Collateral Agent
for all reasonable costs and expenses of all audits conducted after the
occurrence and during the continuance of a Default or Event of Default; and (c)
permit Agents and each Bank or their authorized representatives, at reasonable
times and intervals, to visit all of their respective offices, discuss their
respective financial matters with their respective officers and independent
certified or chartered public accountants, as applicable, and, by this
provision, Company authorizes such accountants to discuss the finances and
affairs of Company and the Subsidiaries (provided that Company is given an
opportunity to participate in such discussions) and examine any of its or their
books and other corporate records. Notwithstanding the foregoing, all
information furnished to the Agents or the Banks hereunder shall be subject to
the undertaking of the Banks set forth in Section 13.11 hereof.

     7.7  Notices. Promptly give notice to the Agents of:

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<PAGE>

          (a)  the occurrence of any Default or Event of Default of which the
     Company or any Subsidiary has knowledge;

          (b)  any (i) default or event of default under any Contractual
     Obligation of Company or any Subsidiary of which the Company or such
     Subsidiary had knowledge or (ii) litigation, investigation or proceeding
     which may exist at any time between the Company or any Subsidiary and any
     Governmental Authority or other third party, which in either case, if not
     cured or if it is reasonably likely to be adversely determined, as the case
     may be, would have a Material Adverse Effect or (iii) any change in the
     financial condition of the Company or any of the Subsidiaries since the
     date of the last audited financial statements delivered pursuant to Section
     7.1(a) hereof which could reasonably be expected to have a Material Adverse
     Effect;

          (c)  any event which the Company reasonably believes is reasonably
     likely to have a Material Adverse Effect;

          (d)  promptly after becoming aware of the taking by the Internal
     Revenue Service or any foreign taxing jurisdiction of a written tax
     position (or any such tax position taken by the Company or any Subsidiary)
     which could reasonably be expected to have a Material Adverse Effect upon
     the Company or any Subsidiary setting forth the details of such position
     and the financial impact thereof;

          (e)  not less than 10 days prior to the proposed effective date
     thereof, copies of any proposed material amendments, restatements or other
     modification to the Subordinated Debt Documents;

          (f)  (i) all jurisdictions in which the Company or any of the
     Subsidiaries becomes qualified after the Effective Date to transact
     business, and (ii) any material change after the Effective Date in the
     authorized and issued capital stock or other equity interests of Company or
     any of the Subsidiaries or any other material amendment to their charter,
     by-laws or other organizational documents if such changes could have a
     Material Adverse Effect, such notice, in each case, to identify the
     applicable jurisdictions, capital structures or amendments as applicable;
     and

          (g)  concurrently with the delivery thereof, any notices to any holder
     of Subordinated Debt pursuant to the Subordinated Debt Documents other than
     notices required hereunder.

Each notice pursuant to this Section shall be accompanied by a statement of a
Responsible Officer setting forth details of the occurrence referred to therein
and stating what action the Company has taken or proposes to take with respect
thereto.

     7.8  Hazardous Material Laws.

          (a)  Use and operate all of its facilities and properties in material
     compliance with all applicable Hazardous Material Laws, keep all required
     material permits, approvals, certificates, licenses and other
     authorizations required under such Hazardous

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<PAGE>

     Material Laws in effect and remain in material compliance therewith, and
     handle all Hazardous Materials in material compliance with all applicable
     Hazardous Material Laws, in each case, except where the failure to do so
     would not reasonably be expected to have a Material Adverse Effect;

          (b)  Promptly notify the Administrative Agent and provide copies upon
     receipt of all written claims, complaints, notices or inquiries received by
     the Company or any of the Subsidiaries of a material nature relating to its
     facilities and properties or compliance with Hazardous Material Laws;

          (c)  To the extent necessary to materially comply with Hazardous
     Material Laws, remediate or monitor contamination arising from a release or
     disposal of Hazardous Material;

          (d)  Provide such information and certifications which any Bank may
     reasonably request from time to time to evidence compliance with this
     Section 7.8.

     7.9  Unrestricted Cash and Liquidity Ratio. Maintain (a) at all times
Unrestricted Cash of Company of not less than Fifty Million Dollars
($50,000,000), (b) at all times Unrestricted Cash of Company and its
Consolidated Subsidiaries of not less than Eighty Million Dollars ($80,000,000),
and (c) as of the end of each fiscal quarter of Company ending during the
periods specified below, a Liquidity Ratio of not less than the following
amounts:

          ----------------------------------------------------------------
                           Fiscal Quarter Ending               Ratio
          ----------------------------------------------------------------
           June 30, 2002                                    1.25 to 1.0
          ----------------------------------------------------------------
           September 30, 2002                               1.25 to 1.0
          ----------------------------------------------------------------
           December 31, 2002                                1.25 to 1.0
          ----------------------------------------------------------------
           March 31, 2003                                   1.25 to 1.0
          ----------------------------------------------------------------
           June 30, 2003                                    1.25 to 1.0
          ----------------------------------------------------------------
           September 30, 2003                               1.50 to 1.0
          ----------------------------------------------------------------
           December 31, 2003                                1.50 to 1.0
          ----------------------------------------------------------------
           March 31, 2004                                   1.50 to 1.0
          ----------------------------------------------------------------
           June 30, 2004                                    1.50 to 1.0
          ----------------------------------------------------------------
           September 30, 2004                               1.50 to 1.0
          ----------------------------------------------------------------
           December 31,, 2004 and each fiscal quarter       1.75 to 1.0
           thereafter
          ----------------------------------------------------------------

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<PAGE>

     7.9A Maintain Consolidated Fixed Charge Coverage Ratio. Maintain as of the
end of each fiscal quarter set forth below, a Fixed Charge Coverage Ratio of not
less than the ratio set forth below:

          Fiscal Quarter Ending                                Ratio
          ---------------------                                -----
          June 30, 2002                                        0.25 to 1.0
          September 30, 2002                                   0.28 to 1.0
          December 31, 2002                                    0.50 to 1.0
          March 31, 2003                                       0.63 to 1.0
          June 30, 2003                                        0.85 to 1.0
          September 30, 2003                                   1.45 to 1.0
          December 31, 2003                                    1.65 to 1.0
          March 31, 2004                                       1.85 to 1.0
          June 30, 2004                                        1.90 to 1.0
          September 30, 2004 and each fiscal quarter
            end thereafter                                     2.00 to 1.0

     7.10 Maintain Consolidated Tangible Effective Net Worth. Maintain at all
times a Consolidated Tangible Effective Net Worth of not less than Base
Consolidated Tangible Effective Net Worth.

     7.11 Maintain Consolidated EBITDA. Maintain as of the last day of any
period of four consecutive fiscal quarters ending during any period set forth
below (commencing with the quarter ending June 30, 2002 and provided that the
determinations for June 30, 2002 and September 30, 2002 shall be on a cumulative
year to date basis and not based on the four preceding fiscal quarters),
Consolidated EBITDA of not less than the following amounts during the periods
specified below:

          ------------------------------------------------------------
                                Period Ending              Amount
          ------------------------------------------------------------
          June 30, 2002                                  $ 3,000,000
          ------------------------------------------------------------
          September 30, 2002                             $ 9,900,000
          ------------------------------------------------------------
          December 31, 2002                              $21,300,000
          ------------------------------------------------------------
          March 31, 2003                                 $28,900,000
          ------------------------------------------------------------
          June 30, 2003                                  $42,300,000
          ------------------------------------------------------------
          September 30, 2003                             $52,450,000
          ------------------------------------------------------------
          December 31, 2003                              $61,300,000
          ------------------------------------------------------------
          March 31, 2004                                 $68,800,000
          ------------------------------------------------------------

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<PAGE>

          ------------------------------------------------------------
                                Period Ending              Amount
          ------------------------------------------------------------
          ------------------------------------------------------------
            June 30, 2004 and each fiscal quarter        $75,000,000
            thereafter
          ------------------------------------------------------------

     7.12 Governmental and Other Approvals. Apply for, obtain and/or maintain in
effect, as applicable, all authorizations, consents, approvals, licenses,
qualifications, exemptions, filings, declarations and registrations (whether
with any court, governmental agency, regulatory authority, securities exchange
or otherwise) which are necessary in connection with the execution, delivery and
performance by such Loan Parties, of this Agreement, the other Loan Documents,
or any other documents or instruments to be executed and/or delivered by such
Loan Parties in connection therewith or herewith, except where the failure to so
apply for, obtain or maintain would not reasonably be expected to have a
Material Adverse Effect.

     7.13 Compliance with ERISA. Comply in all material respects with all
applicable requirements imposed by ERISA as presently in effect or hereafter
promulgated or the Internal Revenue Code, including, but not limited to, the
minimum funding requirements of any Pension Plan, except where the failure to
comply is not likely to have a Material Adverse Effect.

     7.14 ERISA Notices. Promptly notify Administrative Agent upon the
occurrence of any of the following events if such event is likely to have a
Material Adverse Effect:

          (a)  the termination, other than a standard termination, as defined in
     ERISA, of any Pension Plan subject to Subtitle C of Title IV of ERISA;

          (b)  the Company's or any Subsidiary's receipt of notice of the
     appointment of a trustee by a United States District Court to administer
     any Pension Plan subject to Title IV of ERISA;

          (c)  the Company's or any Subsidiary's receipt of notice of the
     commencement by the Pension Benefit Guaranty Corporation, or any successor
     thereto, of any proceeding to terminate any Pension Plan subject to Title
     IV of ERISA;

          (d)  the failure of the Company or any Subsidiary to make any payment
     in respect of any Pension Plan required under Section 412 of the Internal
     Revenue Code;

          (e)  the withdrawal of the Company or any Subsidiary from any
     Multiemployer Plan if the Company reasonably believes that such withdrawal
     would give rise to the imposition of withdrawal liability with respect
     thereto; or

          (f)  the occurrence of a "reportable event" which is required to be
     reported by the Company under Section 4043 of ERISA as defined in ERISA
     other than any event for which the reporting requirement has been waived by
     the PBGC or a "prohibited transaction" as defined in Section 406 of ERISA
     or Section 4975 of the Internal Revenue Code other than a transaction for
     which a statutory exemption is

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<PAGE>

     available or an administrative exemption has been obtained which in either
     case is likely to have a Material Adverse Effect.

     7.15 Security; Defense of Collateral. Take such actions as the Collateral
Agent or the Majority Banks may from time to time reasonably request to
establish and maintain first perfected security interests in and Liens on all of
its Collateral, subject only to Permitted Liens; and defend the Collateral from
any Liens other than Permitted Liens.

     7.16 Intellectual Property. Maintain in force and effect all Proprietary
Rights and other authorizations necessary in Company's reasonable judgment for
the ownership and operation of its and its Subsidiaries' properties and
business, except where the failure to so maintain is not likely to have a
Material Adverse Effect.

     7.17 Use of Proceeds. Use all Advances of the Revolving Credit as set forth
in Section 2.15 hereof and the proceeds of the Term Loans as set forth in
Section 4.13 hereof; and not use any portion of the proceeds of any such
advances for the purpose of purchasing or carrying any "margin stock" (as
defined in Regulation U of the Board of Governors of the Federal Reserve System)
in any manner which violates the provisions of Regulation T, U or X of said
Board of Governors or for any other purpose in violation of any applicable
statute or regulation.

     7.18 Future Subsidiaries; Additional Collateral.

          (a)  With respect to each Foreign Subsidiary which is a Significant
     Foreign Subsidiary on the Effective Date, within ninety (90) days of the
     Effective Date, the Company shall promptly execute, or cause to be executed
     by its Domestic Subsidiaries (to the extent applicable), and delivered to
     the Collateral Agent a local law Foreign Pledge Agreement encumbering the
     capital stock or other ownership interests of such Foreign Subsidiary to
     secure the Indebtedness of the Company;

          (b)  With respect to each Person which becomes a Domestic Subsidiary
     of Company (directly or indirectly) subsequent to the Effective Date,
     within thirty (30) days of the date such Person is created, acquired or
     otherwise becomes a Subsidiary (whichever first occurs), cause such new
     Subsidiary to execute and deliver to the Agents (x) a Joinder Agreement
     (attached to the Guaranty as Exhibit A) whereby such Subsidiary becomes
     obligated as a Guarantor under the Guaranty and (y) a joinder agreement to
     the Security Agreement;

          (c)  With respect to the share capital (or other ownership interests)
     of each Person which becomes a Subsidiary subsequent to the Effective Date,

               (i)  in the case of any Domestic Subsidiary, within thirty (30)
                    days of the date such Person is created, acquired or
                    otherwise becomes a Domestic Subsidiary, the Company shall
                    execute, or cause to be executed, and deliver to the
                    Collateral Agent a Pledge Agreement or a Security Agreement,
                    as applicable, encumbering all of the

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<PAGE>

                    share capital or other ownership interests of such
                    Subsidiary to secure the Indebtedness of the Company; and

               (ii) in the case of any Significant Foreign Subsidiary whose
                    share capital is owned in whole or in part by the Company or
                    any Domestic Subsidiary, at the request of the Collateral
                    Agent and the Majority Banks, the Company shall promptly
                    execute, or cause to be executed, and deliver to the
                    Collateral Agent a local law pledge agreement encumbering
                    65% of the share capital or other ownership interests of
                    such Subsidiary to secure the Indebtedness of the Company;

     in each case in form reasonably satisfactory to the Agents and the Majority
     Banks, in their reasonable discretion, together with such supporting
     documentation, including without limitation corporate authority items,
     certificates and opinions of counsel, as reasonably required by the Agents
     and the Majority Banks and the Company shall take, or cause to be taken,
     such steps as are necessary or advisable under applicable law to perfect
     the liens granted under this Section 7.18.

     7.19 Further Assurances. Execute and deliver or cause to be executed and
delivered to Agents within a reasonable time following any Agent's reasonable
request, and at the Company's expense, such other documents or instruments as
any Agent may reasonably require to perfect its security interest in the
Collateral or otherwise to effectuate more fully the purposes of this Agreement
or the other Loan Documents.

     7.20 Additional Collateral Actions. On or before September 24, 2002 execute
and deliver or cause to be executed and delivered to Collateral Agent such
security agreements, account control agreements and other documents reasonably
required by Collateral Agent in order for Collateral Agent to obtain a first
priority perfected security interest in all of Company's deposit accounts,
securities accounts and all investment property therein, including all Cash
Equivalents and Short Term Investments.

     7.21 Investment Property and Cash. Maintain at all times all of its cash,
Cash Equivalents, Short Term Investments and investment property in deposit
accounts and securities accounts which are subject to a first priority security
interest in favor of the Collateral Agent (for the benefit of the Banks).

8.   NEGATIVE COVENANTS.

     Company covenants and agrees that, until the Final Maturity Date and
thereafter until expiration of all Letters of Credit and final payment in full
of the Indebtedness and the performance by Company and its Subsidiaries of all
other obligations under this Agreement and the other Loan Documents, it will
not, and will not permit any of the Subsidiaries, to:

     8.1  Limitation on Debt. Create, incur, assume or suffer to exist any Debt,
except:

          (a)  Indebtedness under this Agreement and the other Loan Documents;

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          (b)  any Debt existing on the Effective Date and set forth in Schedule
     8.1(b) attached hereto and any renewals or refinancing of such Debt in
     amounts not exceeding the scheduled amounts (less any required amortization
     according to the terms thereof), on terms no less favorable to Company or
     the applicable Subsidiary as in effect on the Effective Date provided that
     the average life to maturity of such renewal or refinancing Debt is greater
     than or equal to that of the Debt renewed or refinanced and such renewal or
     refinancing Debt is otherwise in compliance with this Agreement;

          (c)  Debt of the Company or a Subsidiary, excluding Debt otherwise
     permitted under this Section 8.1, incurred to finance the acquisition of
     fixed or capital assets (whether pursuant to a loan or a Capitalized
     Lease), provided that the aggregate amount of all such Debt shall not
     exceed Five Million Dollars ($5,000,000) at any one time outstanding;

          (d)  Subordinated Debt;

          (e)  Debt under any Hedging Transactions;

          (f)  the Fremont Loan;

          (g)  unsecured Debt incurred in the ordinary course of business in
     respect of netting services, overdraft protections and otherwise in
     connection with deposit accounts;

          (h)  Guarantee Obligations permitted under Section 8.3 or any other
     Loan Document;

          (i)  current unsecured trade, utility or nonextraordinary accounts
     payable (including without limitation, Operating Leases and short term Debt
     owed to vendors) arising in the ordinary course of Company's or such
     Subsidiary's businesses;

          (j)  Debt in respect of taxes, assessments or governmental charges to
     the extent that payment thereof shall not at the time be required to be
     made in accordance with Section 7.3;

          (k)  Guarantee Obligations permitted under Section 8.3;

          (l)  Debt arising from judgments or decrees in circumstances not
     constituting an Event of Default under Section 9.1;

          (m)  Intercompany Loans, but only to the extent permitted under
     Section 8.8 hereof;

          (n)  Debt secured by Permitted Liens;

          (o)  Debt of Foreign Subsidiaries in an aggregate amount outstanding
     not to exceed $5,000,000 and not to exceed $2,000,000 for any single
     Foreign Subsidiary; and

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          (p) additional unsecured Debt not exceeding $5,000,000 in aggregate
     principal amount at any one time outstanding.

     8.2  Limitation on Liens. Create, incur, assume or suffer to exist any Lien
upon any of its property, assets or revenues, whether now owned or hereafter
acquired, except for Permitted Liens.

     8.3  Limitation on Guarantee Obligations. Create, incur, assume or suffer
to exist any Guarantee Obligation except (a) the Guaranty, (b) Guarantee
Obligations by Company or any Guarantor in respect of Debt incurred by Company
or any other Guarantor or any Foreign Subsidiary subject to Section 8.8(e) of
this Agreement, as the case may be, in compliance with this Agreement, (c)
Guarantee Obligations of the Guarantors in respect of the Subordinated Debt, (d)
Guarantee Obligations not otherwise permitted under this Section 8.3 in respect
of Debt incurred by any Person, provided that the aggregate principal amount of
such Debt at any time outstanding does not exceed $1,000,000, (e) Guarantee
Obligations existing on the Effective Date and set forth on Schedule 8.3 hereof,
(f) Guarantee Obligations arising with respect to customary indemnification and
purchase price adjustment obligations incurred in connection with any sale or
disposition of assets, (g) Guarantee Obligations incurred in the ordinary course
of business with respect to surety and appeal bonds, performance and
return-of-money bonds and similar obligations not exceeding at any time
outstanding $1,000,000 in aggregate liability, (h) unsecured guaranties incurred
in the ordinary course of business of the obligation of suppliers, customers and
licensees of Company and its Subsidiaries not exceeding at any time outstanding
$2,000,000 and (i) unsecured Guarantee Obligations of Company or any Subsidiary
with respect to Debt of any Foreign Subsidiary not exceeding at any time
outstanding $2,000,000.

     8.4  Acquisitions. Except for Permitted Acquisitions, purchase or otherwise
acquire or become obligated for the purchase of all or substantially all or any
material portion of the assets or business interests of any Person, firm or
corporation, or any shares of stock (or other ownership interests) of any
corporation, trusteeship or association, or any business or going concern, or in
any other manner effectuate an expansion of present business in any material
respect by acquisition.

     8.5  Limitation on Mergers, other Fundamental Changes or Sale of Assets.
Enter into any merger or consolidation or convey, sell, lease, assign, transfer
or otherwise dispose of any of its property, business or assets (including,
without limitation, receivables and leasehold interests), whether now owned or
hereafter acquired or, if reasonably likely to materially adversely affect the
rights or remedies of the Agents or the Banks under this Agreement or the other
Loan Documents, make any material change in its capital structure, except:

          (a)  Inventory leased or sold in the ordinary course of business;

          (b)  obsolete or worn out property or equipment, or property or
     equipment no longer useful in the conduct of Company's or any Subsidiary's
     business;

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          (c) (i) mergers or consolidations of any Subsidiary with or into
     Company (so long as Company shall be the continuing or surviving entity);
     (ii) mergers or consolidations of any Foreign Subsidiary with or into any
     other Foreign Subsidiary; and (iii) mergers or consolidations of any
     Subsidiary with or into any Guarantor, so longer as such Guarantor shall be
     the continuing or surviving entity; provided, however, that at the time of
     each such merger or consolidation under sub-clauses (i) through (iii) of
     this clause (c), both before and after giving effect thereto, no Default or
     Event of Default shall have occurred and be continuing;

          (d) any Subsidiary may liquidate or dissolve into the Company or any
     Guarantor if the Company determines in good faith that such liquidation or
     dissolution is in the best interests of the Company;

          (e) sales or transfers, including upon voluntary liquidation (i)
     between Company and any Guarantor; or (ii) from any Subsidiary of the
     Company to the Company or any Guarantor; or (iii) between any Foreign
     Subsidiaries;

          (f) subject to Sections 4.11(b) and 2.13(b) hereof, provided that no
     Default or Event of Default has occurred and is continuing at the time of
     each such sale (both before and after giving effect to such Asset Sale),
     (i) Asset Sales in which the sales price is at least the fair market value
     of the assets sold, as determined in good faith by the Company's Board of
     Directors, and the aggregate amount of such Asset Sales is less than
     $1,000,000 in any fiscal year and the consideration received is cash or
     Cash Equivalents or property that is converted into cash or Cash
     Equivalents within ninety (90) days of the closing of such Asset Sales and
     (ii) other Asset Sales approved by the Majority Banks;

          (g) the sale, disposition and purchase of Cash Equivalents and Short
     Term Investments in the ordinary course of business;

          (h) the sale and leaseback of assets authorized under Section 8.10;

          (i) licenses of Proprietary Rights in the ordinary course of business;
     and

          (j) the termination of Contractual Obligations in the ordinary course
     of business.

     8.6  Restricted Payments. Declare or make, or permit any Subsidiary to,
declare or make any distributions, dividend, payment or other distribution of
assets, properties, cash, rights, obligations or securities (collectively,
"Distributions") on account of any membership interests or any shares of any
class of its capital stock, as applicable, or issue, purchase, redeem or
otherwise acquire for value any membership interests or any shares of its
capital stock, as applicable, or any warrants, rights or options to acquire such
shares or membership interests, now or hereafter outstanding, except that:

          (a) a Subsidiary may make Distributions to the Company or any
     Guarantor (which is the parent of such Subsidiary);

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          (b) the Company may make Distributions in accordance with Company's
     Shareholder Rights Plan as in effect on the Effective Date provided that,
     both before and after giving effect thereto, no Default or Event of Default
     has occurred and is continuing;

          (c) the Company or any of the Subsidiaries may declare and make
     dividends to its shareholders payable solely in equity securities of
     Company; and

          (d) the Company may grant or re-price options to purchase the
     Company's Common Stock or shares of restricted shares in the ordinary
     course of business and consistent with past practice.

     8.7  [Intentionally Left Blank]

     8.8  Limitation on Investments, Loans and Advances. Make or allow to remain
outstanding any Investment (whether such investment shall be of the character of
investment in shares of stock, evidences of indebtedness or other securities or
otherwise) in, or any loans or advances to, any Person, firm, corporation or
other entity or association, other than:

          (a) Investments existing on the Effective Date and listed on Schedule
     8.8 hereof;

          (b) extensions of trade credit in the ordinary course of business;

          (c) Intercompany Loans, Advances or Investments made on or after the
     Effective Date by the Company to any Guarantor or by any Guarantor to the
     Company (provided that any Intercompany Loan hereunder shall be evidenced
     by and funded under an Intercompany Note encumbered pursuant to the
     appropriate Collateral Document), provided that at the time any such loan,
     advance or investment is made (before and after giving effect thereto) no
     Default or Event of Default has occurred and is continuing;

          (d) Intercompany Loans, Advances or Investments made on or after the
     Effective Date by the Company or any Guarantor to a Foreign Subsidiary in
     an aggregate amount not to exceed $5,000,000 at any time outstanding,
     provided that any Intercompany Loan hereunder shall be evidenced by and
     funded under an Intercompany Note encumbered pursuant to the appropriate
     Collateral Document), and provided further that at the time any such loan,
     advance or investment is made (before and after giving effect thereto) no
     Default or Event of Default has occurred and is continuing;

          (e) Investments in respect of Hedging Transactions;

          (f) Investments received in connection with the bankruptcy or
     reorganization of, or settlement of delinquent accounts and disputes with,
     customers and suppliers, in each case in the ordinary course of business;

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          (g) loans and advances to employees, officers and directors of the
     Company or any of the Subsidiaries in an aggregate amount outstanding not
     to exceed $1,000,000;

          (h) Permitted Acquisitions permitted pursuant to Section 8.4;

          (i) Investments constituting deposits made in connection with the
     purchase of goods or services in the ordinary course of business in an
     aggregate amount for such deposits not to exceed $2,000,000 at any one
     time;

          (j) deposits required to be made in connection with the Stockley Park
     guarantee;

          (k) Investments consisting of notes receivable of, or prepaid
     royalties and other credit extensions to, customers and suppliers who are
     not Affiliates, in the ordinary course of business;

          (l) Investments (a) in Accounts arising and trade credit granted in
     the ordinary course of business and in any Equity Interests received in
     satisfaction or partial satisfaction thereof from financially troubled
     Account Debtors, and (b) in the form of deposits, prepayments and other
     credits to suppliers made in the ordinary course of business;

          (m) travel advances, employee relocation loans and other employee
     loans and advances in the ordinary course of business not exceeding at any
     time outstanding $1,000,000;

          (n) Cash Equivalents and Short Term Investments;

          (o) other Investments not described above in an amount not to exceed
     $2,000,000 over the term of this Agreement outstanding at any time;
     provided however, no additional Investment in Aspect Communications Real
     Estate Holdings LLC shall be permitted under this subparagraph(o).

In valuing any Investments for the purpose of applying the limitations set forth
in this Section 8.8 (except as otherwise expressly provided herein), such
Investment shall be taken at the original cost thereof, without allowance for
any subsequent write-offs or appreciation or depreciation, but less any amount
repaid or recovered on account of capital or principal.

     8.9  Transactions with Affiliates. Except as set forth in Schedule 8.9
(which transactions described on Schedule 8.9 are on terms that are fair and
reasonable to the Company and their respective Subsidiaries), enter into any
transaction, including, without limitation, any purchase, sale, lease or
exchange of property or the rendering of any service, or providing for the
payment of any management or other fee, with any Affiliate of a Company or any
Subsidiary except (a) transactions otherwise permitted under this Agreement; (b)
transactions in the ordinary course of Company's or such Subsidiary's business
and upon fair and reasonable terms no less favorable to the Company or such
Subsidiary than it would obtain in a comparable arms length transaction from
unrelated third parties; and (c) transactions between

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or among Company and the Guarantors not involving any other Affiliates that are
otherwise expressly permitted by the terms of this Agreement.

     8.10 Sale and Leaseback. Except for transactions related to Debt permitted
to be incurred under the provisions of Section 8.1(c), enter into any
arrangement with any Person providing for the leasing by the Company or any
Subsidiary of real or personal property which has been or is to be sold or
transferred by the Company or such Subsidiary to such Person or to any other
Person to whom funds have been or are to be advanced by such Person on the
security of such property or rental obligations of the Company or such
Subsidiary, as the case may be.

     8.11 Limitation on Negative Pledge Clauses. After the Effective Date,
except for (i) such agreements, documents or instruments which are in effect on
the Effective Date and which are set forth on Schedule 8.11 hereto, or (ii)
restrictions by reason of customary provisions restricting assignments or
subletting or other transfers contained in leases, licenses and similar
agreements entered into in the ordinary course of business (provided that such
restrictions are limited to the property subject to such leases, licenses or
similar agreements, as applicable), enter into any agreement, document or
instrument which would restrict or prevent the Company and the Guarantors from
granting Collateral Agent on behalf of Banks liens upon, security interests in
and pledges of their respective assets which are senior in priority to all other
Liens, except for Permitted Liens and any other agreements, documents or
instruments pursuant to which Liens not prohibited by the terms of this
Agreement are created, entered into, or allowed to exist.

     8.12 Prepayment of Debts. Make any payment with respect to Subordinated
Debt which is not permitted under the terms of the applicable Subordinated Debt
Documents, nor, except for the purchase of Debt issued under the Indenture after
June 30, 2002 with an aggregate purchase price not exceeding $100,000,000
pursuant to the Subordinated Debt Repurchase, prepay, purchase, redeem or
defease any Debt for money borrowed (including without limitation any
Subordinated Debt) or any Capital Leases, excluding (i) refinancings or renewals
of such Debt in the same or lesser amounts (and giving effect to any required
amortization) terms no less favorable to Company as in effect on the Effective
Date and provided that the average life to maturity of such renewal or
refinancing Debt is greater than or equal to that of the Debt renewed or
refinanced and otherwise in compliance with this Agreement, (ii) prepayment of
Debt to the extent that the prepayment is required as a result of the
disposition, damage or loss of property that secures such Debt and such
prepayment is made solely with the proceeds of such disposition or from the
insurance paid or condemnation award received in connection with such damage or
loss, (iii) purchase or other acquisition of debt when the consideration paid
consists solely of (A) Equity Interests of Company or a Subsidiary (other than
the payment of reasonable fees and expenses to professionals for services
rendered in connection with such purchase or acquisition), and/or (B) cash
proceeds from a substantially concurrent issuance of Equity interests, provided
that the mandatory prepayment of the Indebtedness with such cash proceeds has
been made in accordance with Section 2.l3(b).

     8.13 Amendment of Subordinated Debt Documents. Amend, modify or otherwise
alter (or suffer to be amended, modified or altered) any of the terms and
conditions of those

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documents or instruments evidencing or otherwise related to any Debt set forth
on Schedule 8.1, any Subordinated Debt, any provision thereof which in any case
could reasonably be expected to be adverse to the Banks, in any case without the
prior written approval of the Administrative Agent and the Majority Banks; for
purposes of those documents or instruments evidencing or otherwise related to
such Debt, any shortening of the put exercise date or increase in the amount of
or change in the formula for determining the put price under any rights
agreement, any increase in the original interest rate or principal amount, any
shortening of the original amortization, any change in financial covenants which
make such covenants more restrictive or adds new covenants, any change in any
default, remedial or other repayment term making such term more onerous or
restrictive, shall, without reducing the scope of this Section 8.13, be deemed
to be adverse to the Banks.

     8.14 Modification of Certain Agreements. Make, permit or consent to any
amendment or other modification to the constitutional documents of any of the
Loan Parties (including the Company's certificate of incorporation), or any
documents delivered in connection with any Permitted Acquisition, except to the
extent that any such amendment (i) does not violate the terms and conditions of
this Agreement or any of the other Loan Documents, (ii) does not materially
adversely affect the interest of the Banks as creditor under this Agreement, the
other Loan Documents or any other document or instrument in any respect, or
(iii) could not reasonably be expected to have a Material Adverse Effect.

     8.15 Fiscal Year. Permit the fiscal year of the Company to end on a day
other than December 31.

     8.16 Asset Allocation. Permit the ratio of total assets of Company and the
Domestic Subsidiaries located in the United States to total assets of Company
and its Subsidiaries to be less than .60 to 1.0.

9.   DEFAULTS

     9.1  Events of Default. The occurrence of any of the following events shall
constitute an Event of Default hereunder:

          (a) non-payment when due of (i) the principal or interest on the
     Indebtedness under the Revolving Credit (including the Swing Line) and the
     Term Loans, (ii) any Reimbursement Obligation, or (iii) any Fees, and in
     the case of interest and Fees, continuance thereof for five (5) days;

          (b) non-payment of any money by the Company under this Agreement or by
     Company or any Subsidiary under any of the other Loan Documents to which it
     is a party, other than as set forth in subsection (a) above, within five
     (5) Business Days after notice from the Administrative Agent that the same
     is due and payable;

          (c) (i) default in the observance or performance of any of the
     conditions, covenants or agreements of Company set forth in Sections
     7.2(f), 7.2(g), 7.2(h), 7.4(a)(ii), 7.5, 7.6, 7.7(a), 7.7(b), 7.9 through
     7.11, 7.17, 7.18 or Section 8 or (ii) default

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     in the observance or performance of any of the conditions, covenants or
     agreements of Company set forth in Sections 7.1, 7.2(a), 7.3, 7.4(a)(i),
     7.20 or 7.21 and continuance thereof for ten (10) days (provided that
     Company shall not be entitled to the benefit of the grace period more than
     twice during any single fiscal year);

          (d) default in the observance or performance of any of the other
     conditions, covenants or agreements set forth in this Agreement by Company
     and continuance thereof for a period of thirty (30) consecutive days after
     written notice from the Administrative Agent specifying the default;

          (e) any representation or warranty made by Company or any Subsidiary
     herein or in any instrument submitted pursuant hereto proves untrue or
     misleading in any material adverse respect when made;

          (f) default in the observance or performance of or failure to comply
     with any of the conditions, covenants or agreements of Company or any
     Subsidiary set forth in any of the other Loan Documents, and the
     continuance thereof beyond any period of grace or cure specified in any
     such document or, in the case of the Collateral Documents, continuance
     thereof for a period of fifteen (15) days after written notice from the
     Administrative Agent;

          (g) (i) default in the payment of any indebtedness for borrowed money
     (other than Indebtedness hereunder, but including without limitation any
     Subordinated Debt) of the Company or any Subsidiary in excess of Five
     Hundred Thousand Dollars ($500,000) (or the equivalent thereof in any
     currency other than Dollars) individually or in the aggregate when due
     (whether by acceleration or otherwise) and continuance thereof beyond any
     applicable period of cure or (ii) failure to comply with the terms of any
     other obligation of the Company or any Subsidiary with respect to any
     indebtedness for borrowed money (other than Indebtedness hereunder) in
     excess of Five Hundred Thousand Dollars ($500,000) (or the equivalent
     thereof in any currency other than Dollars) individually or in the
     aggregate, which continues beyond any applicable period of cure and which
     would permit the holder or holders thereto to accelerate such other
     indebtedness for borrowed money or (iii) as a consequence of the occurrence
     or continuation of any event or condition (other than the passage of time
     on the right of the holder of Debt to convert such indebtedness for
     borrowed money into Equity Interests), (x) the Company or any Subsidiary
     has become obligated to purchase or repay such Debt for borrowed money
     before its regular maturity or before its regularly scheduled dates of
     payment in an aggregate outstanding principal amount of at least Five
     Hundred Thousand Dollars ($500,000) or (y) one or more Persons have the
     right to require the Company or any Subsidiary so to purchase or repay such
     Debt for borrowed money;

          (h) the rendering of any judgment(s) for the payment of money in
     excess of the sum of Five Hundred Thousand Dollars ($500,000) (or the
     equivalent thereof in any currency other than Dollars) individually or in
     the aggregate against the Company or any Subsidiary, and such judgments
     shall remain unpaid, unvacated, unbonded or unstayed by appeal or otherwise
     for a period of thirty (30) consecutive days, except as

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     covered by adequate insurance with a reputable carrier as to which the
     relevant insurance company has acknowledged coverage;

          (i) the occurrence of (i) a "reportable event", as defined in ERISA,
     which is determined to constitute grounds for a distress termination by the
     PBGC of any Pension Plan subject to Title IV of ERISA maintained or
     contributed to by or on behalf of the Company or any of the Subsidiaries
     for the benefit of any of its employees or for the appointment by the
     appropriate United States District Court of a trustee to administer such
     Pension Plan and such reportable event is not corrected and such
     determination is not revoked within sixty (60) days after notice thereof
     has been given to the plan administrator of such Pension Plan (without
     limiting any of either Agent's or any Bank's other rights or remedies
     hereunder), or (ii) the institution of proceedings by the Pension Benefit
     Guaranty Corporation to terminate any such Pension Plan or (iii) the
     appointment of a trustee by the appropriate United States District Court to
     administer any such Pension Plan, which in either case of (i), (ii) or
     (iii) could reasonably be expected to have a Material Adverse Effect;

          (j) the Company or any Significant Guarantor shall be dissolved or
     liquidated (or any judgment, order or decree therefor shall be entered) or;
     if a creditors' committee shall have been appointed for the business of the
     Company or any Significant Guarantor; or if the Company or any Significant
     Guarantor shall have made a general assignment for the benefit of creditors
     or shall have been adjudicated bankrupt and if not an adjudication based on
     a filing by Company it shall not have been dismissed within sixty (60)
     days, or shall have filed a voluntary petition in bankruptcy or for
     reorganization or to effect a plan or arrangement with creditors or shall
     fail to pay its debts generally as such debts become due in the ordinary
     course of business (except as contested in good faith and for which
     adequate reserves are made in such party's financial statements); or shall
     file an answer to a creditor's petition or other petition filed against it,
     admitting the material allegations thereof for an adjudication in
     bankruptcy or for reorganization; or shall have applied for or permitted
     the appointment of a receiver or trustee or custodian for any of its
     property or assets; or such receiver, trustee or custodian shall have been
     appointed for any of its property or assets (otherwise than upon
     application or consent of Company or any Significant Guarantor) and shall
     not have been removed within sixty (60) days; or if an order shall be
     entered approving any petition for reorganization of Company or any
     Significant Guarantor and shall not have been reversed or dismissed within
     sixty (60) days; or Company or any Significant Guarantor shall take any
     action (corporate or other) authorizing or in furtherance any of the
     actions described above in this subsection;

          (k) any material provision of any Collateral Document or the Guaranty
     shall at any time for any reason cease to be valid, binding and enforceable
     against the Company or any Subsidiary (other than in accordance with the
     terms thereof), as applicable, or the validity, binding effect or
     enforceability thereof shall be contested by Holding, the Company or any
     Subsidiary, or the Company or any Subsidiary shall deny that it has any or
     further liability or obligation under any Collateral Document or the
     Guaranty, or any such Loan Document shall be terminated (other than in
     accordance

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     with the terms thereof), invalidated, revoked or set aside or in any way
     cease to give or provide to the Banks and the Agents the benefits purported
     to be created thereby;

          (l) if there shall occur any change in the management of the Company
     which, in the judgment of the Majority Banks, could reasonably be expected
     to have a Material Adverse Effect, and such change in management has not
     been corrected to the satisfaction of the Majority Banks within thirty (30)
     days following written notice from the Administrative Agent;

          (m) if there shall occur any event or circumstance which is reasonably
     likely to have a Material Adverse Effect.

     9.2  Exercise of Remedies. If an Event of Default has occurred and is
continuing hereunder: (a) the Administrative Agent may, and shall, upon being
directed to do so by the Majority Revolving Credit Banks, declare the
Commitments terminated; (b) the Administrative Agent may, and shall, upon being
directed to do so by the Majority Banks, declare the entire unpaid principal
Indebtedness, including the Notes, immediately due and payable, without
presentment, notice or demand, all of which are hereby expressly waived by
Company; (c) upon the occurrence of any Event of Default specified in Section
9.1(j) and notwithstanding the lack of any declaration by Administrative Agent
under preceding clauses (a) or (b), the entire unpaid principal Indebtedness
shall become automatically and immediately due and payable, and the Commitments
shall be automatically and immediately terminated; (d) the Administrative Agent
shall, upon being directed to do so by the Majority Revolving Credit Banks,
demand immediate delivery of cash collateral, and Company and each Account Party
agrees to deliver such cash collateral upon demand, in an amount equal to the
maximum amount that may be available to be drawn at any time prior to the stated
expiry of all outstanding Letters of Credit; and (e) the Agents may, and shall,
if directed to do so by the Majority Banks or the Banks, as applicable (subject
to the terms hereof), exercise any remedy permitted by this Agreement, the other
Loan Documents or law.

     9.3  Rights Cumulative. No delay or failure of any Agent and/or any Bank in
exercising any right, power or privilege hereunder shall affect such right,
power or privilege, nor shall any single or partial exercise thereof preclude
any further exercise thereof, or the exercise of any other power, right or
privilege. The rights of Agents and Banks under this Agreement are cumulative
and not exclusive of any right or remedies which Banks would otherwise have.

     9.4  Waiver by Company of Certain Laws. To the extent permitted by
applicable law, the Company hereby agrees to waive, and does hereby absolutely
and irrevocably waive and relinquish the benefit and advantage of any valuation,
stay, appraisement, extension or redemption laws now existing or which may
hereafter exist, which, but for this provision, might be applicable to any sale
made under the judgment, order or decree of any court, on any claim for interest
on the Notes, or any security interest or mortgage contemplated by or granted
under or in connection with this Agreement. These waivers have been voluntarily
given, with full knowledge of the consequences thereof.

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     9.5  Waiver of Defaults. No Event of Default shall be waived by the Banks
except in a writing signed by an officer of the Administrative Agent in
accordance with Section 13.10 hereof. No single or partial exercise of any
right, power or privilege hereunder, nor any delay in the exercise thereof,
shall preclude other or further exercise of their rights by Agents or the Banks.
No waiver of any Event of Default shall extend to any other or further Event of
Default. No forbearance on the part of the Agents or the Banks in enforcing any
of their rights shall constitute a waiver of any of their rights. Company
expressly agrees that this Section may be waived or modified only in accordance
with Section 13.10 and may not be waived or modified by the Banks or Agents by
course of performance, estoppel or otherwise.

     9.6  Set Off. Upon the occurrence and during the continuance of any Event
of Default, each Bank may at any time and from time to time, without notice to
the Company but subject to the provisions of Section 10.3 hereof (any
requirement for such notice being expressly waived by the Company), setoff and
apply against any and all of the obligations of the Company now or hereafter
existing under this Agreement, whether owing to such Bank, any Affiliate of such
Bank or any other Bank or any Agent, any and all deposits (general or special,
time or demand, provisional or final, but excluding trust) instruments, money,
investment property or other property at any time held and other indebtedness at
any time owing by such Bank or any Affiliate of such Bank to or for the credit
or the account of Company and any property of Company from time to time in
possession of such Bank or any Affiliate of such Bank, irrespective of whether
or not such deposits held, indebtedness owing or property held by such Bank (or
such Affiliate) may be contingent and unmatured and regardless of whether any
Collateral then held by Agents or any Bank is adequate to cover the
Indebtedness. Promptly following any such setoff, such Bank shall give written
notice to the Administrative Agent and to Company of the occurrence thereof. The
Company hereby grants to the Banks (and their Affiliates) and the Agents a lien
on and security interest in all such deposits, indebtedness and property as
collateral security for the payment and performance of all of the obligations of
the Company under this Agreement. The rights of each Bank (and their Affiliates)
under this Section 9.6 are in addition to the other rights and remedies
(including, without limitation, other rights of setoff) which such Bank may
have. Notwithstanding anything herein to the contrary herein or in the other
Loan Documents, the Administrative Agent will not place a "hold" on any account
and nor will not deliver to any Person any notice of exclusive control, any
entitlement order, or other directions or instructions pursuant to any account
control agreement or similar agreement providing for control of Collateral,
including with respect to any deposit, investment or other accounts of Borrower,
except in connection with the exercise of remedies hereunder during the
continuance of a Default or an Event of Default.

10.  PAYMENTS, RECOVERIES AND COLLECTIONS; MARGIN ADJUSTMENTS

     10.1 Payment Procedure.

          (a) Except as otherwise provided herein, all payments by the Company
     in respect of principal of, or interest on, any Advance in Dollars under
     the Revolving Credit or under the Term Loan or in respect of any Letter of
     Credit Obligations under the Revolving Credit or Fees hereunder which are
     payable in Dollars shall be made without setoff or counterclaim on the date
     specified for payment under this Agreement

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     not later than 1:00 p.m. (Detroit time) in Dollars in immediately available
     funds to the Administrative Agent, for the ratable account of the Revolving
     Credit Banks in the case of payments in respect of the Revolving Credit,
     the ratable benefit of the Term Loan Banks in the case of payments in
     respect of the Term Loan, at Administrative Agent's office located at One
     Detroit Center, Detroit, Michigan 48226-3289. Upon receipt of each such
     payment, the Administrative Agent shall make prompt payment to each
     applicable Bank, or, in respect of Eurocurrency-based Advances, such Bank's
     Eurocurrency Lending Office, in like funds and currencies, of all amounts
     received by it for the account of such Bank.

          (b) Unless the Administrative Agent shall have been notified by
     Company prior to the date on which any payment to be made by Company is due
     that Company does not intend to remit such payment, the Administrative
     Agent may, in its sole discretion and without obligation to do so, assume
     that the Company has remitted such payment when so due and the
     Administrative Agent may, in reliance upon such assumption, make available
     to each Revolving Credit Bank or Term Loan Bank, as the case may be, on
     such payment date an amount equal to such Bank's share of such assumed
     payment. If Company has not in fact remitted such payment to the
     Administrative Agent each Revolving Credit Bank shall forthwith on demand
     repay to the Administrative Agent the amount of such assumed payment made
     available or transferred to such Bank, together with the interest thereon,
     in respect of each day from and including the date such amount was made
     available by the Administrative Agent to such Bank to the date such amount
     is repaid to the Administrative Agent at a rate per annum equal to (i) for
     Prime-based Advances, the Federal Funds Effective Rate (daily average), as
     the same may vary from time to time, and (ii) with respect to
     Eurocurrency-based Advances or Quoted Rate Advances, Administrative Agent's
     aggregate marginal cost (including the cost of maintaining any required
     reserves or deposit insurance and of any fees, penalties, overdraft charges
     or other costs or expenses incurred by Administrative Agent) of carrying
     such amount.

          (c) Subject to the definition of Interest Period, whenever any payment
     to be made hereunder shall otherwise be due on a day which is not a
     Business Day, such payment shall be made on the next succeeding Business
     Day and such extension of time shall be included in computing interest, if
     any, in connection with such payment.

          (d) All payments to be made by Company under this Agreement or any of
     the Notes (including without limitation payments under the Swing Line)
     shall be made without setoff or counterclaim, as aforesaid, and, subject to
     full compliance by each Bank (and each assignee and participant pursuant to
     Section 13.8) with Section 13.12, without deduction for or on account of
     any present or future withholding or other taxes of any nature imposed by
     any governmental authority or of any political subdivision thereof or any
     federation or organization of which such governmental authority may at the
     time of payment be a member (other than any net income, net profits or
     franchise taxes imposed on the Agent or any Bank as a result of a present
     or former connection between the Agent or such Bank and the governmental
     authority, political subdivision,

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     federation or organization imposing such taxes), unless Company is
     compelled by law to make payment subject to such tax. In such event,
     Company shall:

               (i)  pay to the Agent for Agent's own account and/or, as the case
                    may be, for the account of the Banks (and, in the case of
                    Advances of the Swing Line, pay to the Swing Line Bank which
                    funded such Advances) such additional amounts as may be
                    necessary to ensure that the Agent and/or such Bank or Banks
                    receive a net amount equal to the full amount which would
                    have been receivable had payment not been made subject to
                    such tax; and

               (ii) remit such tax to the relevant taxing authorities according
                    to applicable law, and send to the Agent or the applicable
                    Bank (including the Swing Line Bank) or Banks, as the case
                    may be, such certificates or certified copy receipts as the
                    Agent or such Bank or Banks shall reasonably require as
                    proof of the payment by the Company, of any such taxes
                    payable by the Company.

As used herein, the terms "tax", "taxes" and "taxation" include all taxes (other
than taxes on or measured by the overall income of a Person), levies, imposts,
duties, charges, fees, deductions and withholdings and any restrictions or
conditions resulting in a charge together with interest (and any taxes payable
upon the amounts paid or payable pursuant to this Section 10.1) thereon, or the
payment or delivery of funds into or out of any jurisdiction other than the
United States (whether assessed against any of the Company, Agents or any of the
Banks). Company shall be reimbursed by the applicable Bank for any payment made
by Company under this Section 10.1 if the applicable Bank is not in compliance
with its obligations under Section 13.12.

     10.2 Application of Proceeds of Collateral. Notwithstanding anything to the
contrary in this Agreement, after an Event of Default and the exercise of
remedies pursuant to Article 9 of this Agreement or the other Loan Documents,
the proceeds of any Collateral, together with any offsets, voluntary payments by
Company or any Subsidiary of the Company or others and any other sums received
or collected in respect of the Indebtedness, shall be applied, first, to the
Indebtedness under the Revolving Credit (including the Swing Line), the Term
Loan, any Reimbursement Obligations and any Indebtedness consisting solely of
dishonored items associated with any collections previously applied to the
Revolving Credit (including the Swing Loan), the Term Loan or the Reimbursement
Obligations under this Agreement on a pro rata basis (or in such order and
manner as determined by the Majority Banks, the Majority Revolving Credit Banks
and the Majority Term Loan Banks; subject, however, to the applicable
Percentages of the loans held by each of the Banks), next, to any other
Indebtedness on a pro rata basis, and then, if there is any excess, to Company
and the Subsidiaries, as the case may be. Subject to the terms of this Section
10.2, the application of such proceeds and other sums to the Advances of the
Revolving Credit and the Term Loan, the Reimbursement Obligations and under any
Bank Hedging Agreements shall be based on each Bank's Weighted Percentage of the
aggregate of the loans.

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     10.3 Pro-rata Recovery. If any Bank shall obtain any payment or other
recovery (whether voluntary, involuntary, by application of setoff or otherwise)
on account of principal of, or interest on, any of the Indebtedness in excess of
its pro rata share of payments then or thereafter obtained by all Banks upon
principal of and interest on all Indebtedness, such Bank shall purchase from the
other Banks such participations in the Revolving Credit and/or the Term Loan,
and/or Reimbursement Obligation held by them as shall be necessary to cause such
purchasing Bank to share the excess payment or other recovery ratably with the
Percentage with each of them in accordance with the applicable Percentages of
the Banks; provided, however, that if all or any portion of the excess payment
or other recovery is thereafter recovered from such purchasing holder, the
purchase shall be rescinded and the purchase price restored to the extent of
such recovery, but without interest. In the event of any inconsistency between
the provisions of this Section 10.3 and the provisions of Section 10.2 regarding
application of proceeds of Collateral, offsets and other items, the provisions
of Section 10.2 shall in all cases control.

     10.4 Margin Adjustments. Adjustments to the Applicable Margins and the
Applicable Fee Percentages, based on Schedule 1.1, shall be implemented on a
quarterly basis as follows:

          (a) Such adjustments shall be given prospective effect only, effective
     as to all Advances outstanding hereunder and the Applicable Fee Percentage,
     upon the date of delivery of the financial statements under Sections 7.1(a)
     and 7.1(b) hereunder and the Covenant Compliance Report under Section
     7.2(a) hereof, in each case establishing applicability of the appropriate
     adjustment, in each case with no retroactivity or claw-back. In the event
     the Company fails timely to deliver such financial statements or the
     Covenant Compliance Report and such failure continues for three (3) days,
     then (but without affecting the Event of Default resulting therefrom) from
     the date delivery of such financial statements and report was required
     until such financial statements and report are delivered, the margins and
     fee percentages shall be at the highest level on the Pricing Matrix
     attached to this Agreement as Schedule 1.1.

          (b) FROM THE EFFECTIVE DATE UNTIL THE REQUIRED DATE OF DELIVERY (OR,
     IF EARLIER, DELIVERY) UNDER SECTION 7.1(B) OF THE COMPANY'S FINANCIAL
     STATEMENTS FOR THE FISCAL QUARTER ENDING SEPTEMBER 30, 2002, THE MARGINS
     AND FEE PERCENTAGES SHALL BE THOSE SET FORTH UNDER THE LEVEL III COLUMN OF
     THE PRICING MATRIX ATTACHED TO THIS AGREEMENT AS SCHEDULE 1.1. THEREAFTER,
     ALL MARGINS AND FEE PERCENTAGES SHALL BE BASED UPON THE COMPANY'S QUARTERLY
     FINANCIAL STATEMENTS AND COVENANT COMPLIANCE REPORTS, SUBJECT TO
     RECALCULATION AS PROVIDED IN SUBSECTION 10.4(A) ABOVE.

11.  CHANGES IN LAW OR CIRCUMSTANCES; INCREASED COSTS

     11.1 Reimbursement of Prepayment Costs. If the Company makes any payment of
principal with respect to any Eurocurrency-based Advance or Quoted Rate Advance
on any day

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other than the last day of the Interest Period applicable thereto (whether
voluntarily, by acceleration, or otherwise), or if the Company converts or
refunds (or attempts to convert or refund) any such Advance on any day other
than the last day of the Interest Period applicable thereto; or if the Company
fails to borrow, refund or convert into any Eurocurrency-based Advance or Quoted
Rate Advance after notice has been given by the Company to Administrative Agent
in accordance with the terms hereof requesting such Advance, or if the Company
fails to make any payment of principal or interest in respect of a
Eurocurrency-based Advance or Quoted Rate Advance when due, the Company shall
reimburse Administrative Agent for itself and/or on behalf of any Bank, as the
case may be, within ten (10) Business Days of written demand therefor for any
resulting loss, cost or expense incurred (excluding the loss of any Applicable
Margin) by Administrative Agent and Banks, as the case may be as a result
thereof, including, without limitation, any such loss, cost or expense incurred
in obtaining, liquidating, employing or redeploying deposits from third parties,
whether or not Administrative Agent and Banks, as the case may be, shall have
funded or committed to fund such Advance. Such amount payable by the Company to
Administrative Agent for itself and/or on behalf of any Bank, as the case may
be, shall be deemed to equal an amount equal to the excess, if any, of (a) the
amount of interest which would have accrued on the amount so prepaid, or not so
borrowed, refunded or converted, for the period from the date of such prepayment
or of such failure to borrow, refund or convert, through the last day of the
relevant Interest Period, at the applicable rate of interest for said Advance(s)
provided under this Agreement, over (b) the amount of interest (as reasonably
determined by Administrative Agent and Banks, as the case may be) which would
have accrued to Administrative Agent and Banks, as the case may be, on such
amount by placing such amount on deposit for a comparable period with leading
banks in the interbank eurocurrency market. Calculation of any amounts payable
to any Bank under this paragraph shall be made as though such Bank shall have
actually funded or committed to fund the relevant Advance through the purchase
of an underlying deposit in an amount equal to the amount of such Advance and
having a maturity comparable to the relevant Interest Period; provided, however,
that any Bank may fund any Eurocurrency-based Advance or Quoted Rate Advance, as
the case may be, in any manner it deems fit and the foregoing assumptions shall
be utilized only for the purpose of the calculation of amounts payable under
this paragraph. Upon the written request of Company, Administrative Agent and
Banks shall deliver to Company a certificate setting forth the basis for
determining such losses, costs and expenses, which certificate shall be
conclusively presumed correct, absent manifest error.

     11.2 Eurocurrency Lending Office. For any Advance to which the
Eurocurrency-based Rate is applicable, if Administrative Agent or a Bank, as
applicable, shall designate a Eurocurrency Lending Office which maintains books
separate from those of the rest of Administrative Agent or such Bank,
Administrative Agent or such Bank, as the case may be, shall have the option of
maintaining and carrying the relevant Advance on the books of such Eurocurrency
Lending Office.

     11.3 Circumstances Affecting Eurocurrency-based Rate Availability. If with
respect to any Interest Period, Administrative Agent or the Majority Banks
(after consultation with Administrative Agent) shall determine in good faith
that, by reason of circumstances affecting the foreign exchange and interbank
markets generally, deposits in eurodollars, in the applicable amounts are not
being offered to the Administrative Agent or such Banks for such Interest

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Period, then Administrative Agent shall forthwith give notice thereof to the
Company. Thereafter, until Administrative Agent notifies the Company that such
circumstances no longer exist, (i) the obligation of Banks to make
Eurocurrency-based Advances, and the right of the Company to convert an Advance
to or refund an Advance as a Eurocurrency-based Advance, as the case may be,
shall be suspended, and (ii) effective upon the last day of each Interest Period
related to any existing Eurocurrency-based Advance, such Eurocurrency-based
Advance shall automatically be converted into a Prime-based Advance (without
regard to satisfaction of any conditions to conversion contained elsewhere
herein).

     11.4 Laws Affecting Eurocurrency-based Advance Availability. If, after the
date of this Agreement, the introduction of, or any change in, any applicable
law, rule or regulation or in the interpretation or administration thereof by
any governmental authority charged with the interpretation or administration
thereof, or compliance by any of the Banks (or any of their respective
Eurocurrency Lending Offices) with any request or directive (whether or not
having the force of law) of any such authority, shall make it unlawful or
impossible for any of the Banks (or any of their respective Eurocurrency Lending
Offices) to honor its obligations hereunder to make or maintain any Advance with
interest at the Eurocurrency-based Rate, such Bank shall forthwith give notice
thereof to the Company and to Administrative Agent. Thereafter, (a) the
obligations of the applicable Banks to make Eurocurrency-based Advances and the
right of the Company to convert an Advance into or refund an Advance as a
Eurocurrency-based Advance shall be suspended and thereafter the Company may
select as Applicable Interest Rates only those which remain available and which
are permitted to be selected hereunder, and (b) if any of the Banks may not
lawfully continue to maintain an Advance to the end of the then current Interest
Period applicable thereto as a Eurocurrency-based Advance, the applicable
Advance shall immediately be converted to a Prime-based Advance and the
Prime-based Rate shall be applicable thereto for the remainder of such Interest
Period. For purposes of this Section, a change in law, rule, regulation,
interpretation or administration shall include, without limitation, any change
made or which becomes effective on the basis of a law, rule, regulation,
interpretation or administration presently in force, the effective date of which
change is delayed by the terms of such law, rule, regulation, interpretation or
administration.

     11.5 Increased Cost of Eurocurrency-based Advances. If the adoption after
the date of this Agreement of, or any change after the date of this Agreement
in, any applicable law, rule or regulation of or in the interpretation or
administration thereof by any governmental authority, central bank or comparable
agency charged with the interpretation or administration thereof, or compliance
by Administrative Agent or any of the Banks (or any of their respective
Eurocurrency Lending Offices) with any request or directive (whether or not
having the force of law) made by any such authority, central bank or comparable
agency after the date hereof:

          (a) shall subject any of the Banks (or any of their respective
     Eurocurrency Lending Offices) to any tax, duty or other charge with respect
     to any Advance or shall change the basis of taxation of payments to any of
     the Banks (or any of their respective Eurocurrency Lending Offices) of the
     principal of or interest on any Advance or any other amounts due under this
     Agreement in respect thereof (except for changes in the

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     rate of tax on the overall net income of any of the Banks or any of their
     respective Eurocurrency Lending Offices); or

          (b) shall impose, modify or deem applicable any reserve (including,
     without limitation, any imposed by the Board of Governors of the Federal
     Reserve System), special deposit or similar requirement against assets of,
     deposits with or for the account of, or credit extended by, any of the
     Banks (or any of their respective Eurocurrency Lending Offices) or shall
     impose on any of the Banks (or any of their respective Eurocurrency Lending
     Offices) or the foreign exchange and interbank markets any other condition
     affecting any Advance;

and the result of any of the foregoing is to increase the costs to any of the
Banks of maintaining any part of the Indebtedness hereunder as a
Eurocurrency-based Advance or to reduce the amount of any sum received or
receivable by any of the Banks under this Agreement in respect of a
Eurocurrency-based Advance, with respect to Advances to the Company, then such
Bank shall promptly notify Administrative Agent, and Administrative Agent (or
such Bank, as aforesaid) shall promptly notify the Company of such fact and
demand compensation therefor in writing and, within fifteen (15) days after such
notice, the Company agrees to pay to such Bank such additional amount or amounts
as will compensate such Revolving Credit Bank or Banks for such increased cost
or reduction. Administrative Agent will promptly notify the Company of any event
of which it has knowledge which will entitle Revolving Credit Banks to
compensation pursuant to this Section, or which will cause the Company to incur
additional liability under Article 11 hereof, provided that Administrative Agent
shall incur no liability whatsoever to the Banks or the Company in the event it
fails to do so. A certificate of Administrative Agent (or such Bank, if
applicable) setting forth in reasonable detail the basis for determining such
additional amount or amounts necessary to compensate such Bank or Banks shall
accompany such written demand and shall be prepared in good faith and
conclusively presumed to be correct save for manifest error.

     11.6 Capital Adequacy and Other Increased Costs. In the event that after
the Effective Date the adoption of or any change in any applicable law, treaty,
rule or regulation (whether domestic or foreign) now or hereafter in effect and
whether or not presently applicable to any Bank or Administrative Agent, or any
interpretation or administration thereof by any governmental authority charged
with the interpretation or administration thereof, or compliance by any Bank or
Administrative Agent with any guideline, request or directive of any such
authority (whether or not having the force of law), including any risk based
capital guidelines, affects or would affect the amount of capital required to be
maintained by such Bank or Administrative Agent (or any corporation controlling
such Bank or Administrative Agent) and such Bank or Administrative Agent, as the
case may be, determines that the amount of such capital is increased by or based
upon the existence of such Bank's or Administrative Agent's obligations or
Advances hereunder and such increase has the effect of reducing the rate of
return on such Bank's or Administrative Agent's (or such controlling
corporation's) capital as a consequence of such obligations or Advances
hereunder to a level below that which such Bank or Administrative Agent (or such
controlling corporation) could have achieved but for such circumstances (taking
into consideration its policies with respect to capital adequacy) by an amount
deemed by such Bank or Administrative Agent to be material (collectively,
"Increased

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Costs"), then Administrative Agent or such Bank shall notify the Company in
writing, and thereafter the Company shall pay to such Bank or Administrative
Agent, as the case may be, within fifteen (15) days of written demand therefor
from such Bank or Administrative Agent, additional amounts sufficient to
compensate such Bank or Administrative Agent (or such controlling corporation)
for any increase in the amount of capital and reduced rate of return which such
Bank or Agent reasonably determines to be allocable to the existence of such
Bank's or Administrative Agent's obligations or Advances hereunder;
notwithstanding the forgoing, however, the Company shall not be required to pay
any increased costs under this Section 11.6 or under Sections 11.3, 11.5 or
3.4(c) for any period ending prior to the date that is 180 days prior to the
making of a Bank's initial request for such additional amounts unless the
applicable change in law or other event resulting in such increased costs is
effective retroactively to a date more than 180 days prior to the date of such
request, in which case a Bank's request for such additional amounts relating to
the period more than 180 days prior to the making of the request must be given
not more than 180 days after such Bank becomes aware of the applicable change in
law or other event resulting in such increased costs. A statement setting forth
the amount of such compensation, the methodology for the calculation and the
calculation thereof which shall also be prepared in good faith and in reasonable
detail by such Bank or Administrative Agent, as the case may be, shall be
submitted by such Bank or by Administrative Agent to the Company, reasonably
promptly after becoming aware of any event described in this Section 11.6 and
shall be conclusive, absent manifest error in computation.

     11.7 Substitution of Banks. If (a) the obligation of any Bank to make
Eurocurrency-based Advances has been suspended pursuant to Section 11.3 or 11.4
or (b) any Bank has demanded compensation under Section 3.4(c), 11.1, 11.5 or
11.6, (in each case, an "Affected Bank"), then the Company shall have the right
(subject to Section 13.8 hereof), with the assistance of the Administrative
Agent, to seek a substitute Bank or Banks (which may be one or more of the Banks
(the "Purchasing Bank" or "Purchasing Banks") to purchase the Advances of the
Revolving Credit, Swing Line and/or the applicable Term Loan, as the case may be
and assume the commitments (including without limitation its participations in
Swing Line Advances and Letters of Credit) under this Agreement of such Affected
Bank. The Affected Bank shall be obligated to sell its Advances of the Revolving
Credit, Swing Line and/or the applicable Term Loan, as the case may be, and
assign its commitments to such Purchasing Bank or Purchasing Banks within
fifteen days after receiving notice from Company requiring it to do so, at an
aggregate price equal to the outstanding principal amount thereof, plus unpaid
interest accrued thereon up to but excluding the date of the sale. In connection
with any such sale, and as a condition thereof, Company shall pay to the
Affected Bank all fees accrued for its account hereunder to but excluding the
date of such sale, plus, if demanded by the Affected Bank within ten Business
Days after such sale, (i) the amount of any compensation which would be due to
the Affected Bank under Section 11.1 if the Company had prepaid the outstanding
Eurocurrency-based Advances of the Affected Bank on the date of such sale and
(ii) any additional compensation accrued for its account under Sections 3.4(c)
and 11.5 to but excluding said date. Upon such sale, the Purchasing Bank or
Purchasing Banks shall assume the Affected Bank's commitment, and the Affected
Bank shall be released from its obligations hereunder to a corresponding extent.
If any Purchasing Bank is not already one of the Banks, the Affected Bank, as
assignor, such Purchasing Bank, as assignee, Company and the

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Administrative Agent, shall enter into an Assignment Agreement pursuant to
Section 13.8 hereof, whereupon such Purchasing Bank shall be a Bank party to
this Agreement, shall be deemed to be an assignee hereunder and shall have all
the rights and obligations of a Bank with a Revolving Credit Percentage equal to
its ratable share of the then applicable Revolving Credit Aggregate Commitment
and the applicable Percentages of the Term Loans of the Affected Bank. In
connection with any assignment pursuant to this Section 11.7, the Company or the
Purchasing Bank shall pay to the Administrative Agent the administrative fee for
processing such assignment referred to in Section 13.8.

     11.8 Right of Banks to Fund through Branches and Affiliates. Each Bank
(including without limitation the Swing Line Bank) may, if it so elects, fulfill
its commitment as to any Advance hereunder by designating a branch or Affiliate
of such Bank to make such Advance; provided that (a) such Bank shall remain
solely responsible for the performances of its obligations hereunder and (b) no
such designation shall result in any material increased costs to the Company.

     11.9 Obligation to Mitigate. Each Bank agrees that, as promptly as
practicable after the officer of such Bank responsible for administering its
Advances becomes aware of the occurrence of an event or the existence of a
condition that would cause such Bank to become an Affected Bank, to the extent
not inconsistent with the internal policies of such Bank and any applicable
legal or regulatory restrictions (as determined in the sole discretion of such
Bank), (i) use reasonable efforts to make, issue, fund or maintain its Advances
through another office of such Bank, or (ii) take such other measures as such
Bank may deem reasonable, if as a result thereof the circumstances which would
cause such Bank to be an Affected Bank would cease to exist or the additional
amounts which would otherwise be required to be paid to such Bank as an Affected
Bank would be materially reduced and if, as determined by such Bank in its sole
discretion, the making, issuing, funding or maintaining of such Advances through
such other office or in accordance with such other measures, as the case may be,
would not otherwise adversely affect such Advances or the interests of such
Bank. Failure of any Bank to comply with the provisions of this Agreement shall
not give rise to any defense on the part of Company to payment of the
Indebtedness or the performance of any of its obligations under this Agreement
or any of the Loan Documents and Company's damages, if any, as a result of any
non-compliance by any Bank with the provisions of this Section 11.9 shall be
limited to the amount of any applicable additional amounts required to be paid
by Company to such Bank under the provisions of Sections 3.4(c), 11.5 or 11.6.

12.  AGENTS

     12.1 Appointment of Agents. Each Bank and the holder of each Note (if
issued) irrevocably appoints and authorizes the Agents to act on behalf of such
Bank or holder under this Agreement and the other Loan Documents and to exercise
such powers hereunder and thereunder as are specifically delegated to Agents by
the terms hereof and thereof, together with such powers as may be reasonably
incidental thereto, including without limitation the power to execute or
authorize the execution of financing or similar statements or notices, and other
documents. In performing its functions and duties under this Agreement, the
Agents shall act solely as Agents of the Banks and do not assume and shall not
be deemed to have assumed any

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obligation towards or relationship of agency or trust with or for Company. Each
Bank agrees (which agreement shall survive any termination of this Agreement) to
reimburse each Agent for all reasonable out-of-pocket expenses (including house
and outside attorneys' fees and disbursements) incurred by such Agent hereunder
or in connection herewith or with an Event of Default or in enforcing the
obligations of Company under this Agreement or the other Loan Documents or any
other instrument executed pursuant hereto, and for which such Agent is not
reimbursed by Company, pro rata according to such Bank's Weighted Percentage,
but excluding any such expense resulting from such Agent's gross negligence or
wilful misconduct. Any such amounts so paid by the Banks shall constitute
additional Indebtedness hereunder. Neither Agent shall be required to take any
action under the Loan Documents, or to prosecute or defend any suit in respect
of the Loan Documents, unless indemnified to its satisfaction by the Banks
against loss, costs, liability and expense (excluding liability resulting from
its gross negligence or wilful misconduct). If any indemnity furnished to an
Agent shall become impaired, it may call for additional indemnity and cease to
do the acts indemnified against until such additional indemnity is given.

     12.2 Deposit Account with Administrative Agent. Company hereby authorizes
Administrative Agent, in Administrative Agent's sole discretion, upon notice to
Company to charge its general deposit account(s), if any, maintained with
Administrative Agent for the amount of any principal, interest, or other amounts
or costs due under this Agreement when the same become due and payable under the
terms of this Agreement or the Notes.

     12.3 Scope of Agents' Duties. The Agents shall have no duties or
responsibilities except those expressly set forth herein, and shall not, by
reason of this Agreement or otherwise, have a fiduciary relationship with any
Bank (and no implied covenants or other obligations shall be read into this
Agreement against the Agents). None of Agents, their respective Affiliates nor
any of their respective directors, officers, employees or agents shall be liable
to any Bank for any action taken or omitted to be taken by it or them under this
Agreement or any document executed pursuant hereto, or in connection herewith or
therewith with the consent or at the request of the Majority Banks (or all of
the Banks for those acts requiring consent of all of the Banks) (except for its
or their own wilful misconduct or gross negligence), nor be responsible for or
have any duties to ascertain, inquire into or verify (a) any recitals or
warranties made by the Company, or any Subsidiary or Affiliate of the Company,
or any officer thereof contained herein or therein, (b) the effectiveness,
enforceability, validity or due execution of this Agreement or any document
executed pursuant hereto or any security thereunder, (c) the performance by
Company or any other Loan Party of their respective obligations hereunder or
thereunder, or (d) the satisfaction of any condition hereunder or thereunder,
including without limitation the making of any Advance or the issuance of any
Letter of Credit. Each Agent and its Affiliates shall be entitled to rely upon
any certificate, notice, document or other communication (including any cable,
telegraph, telex, facsimile transmission or oral communication) believed by it
to be genuine and correct and to have been sent or given by or on behalf of a
proper person. Agents may treat the payee of any Note as the holder thereof.
Agents may employ Agents and may consult with legal counsel (who may be counsel
for the Company), independent public accountants and other experts selected by
them and shall not be liable to the Banks (except as to money or property
received by them or their authorized Agents), for the negligence or misconduct
of any such agent selected by them with

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reasonable care or for any action taken or omitted to be taken by them in good
faith in accordance with the advice of such counsel, accountants or experts.

     12.4 Successor Agents. Either Agent may resign as such at any time upon at
least 30 days prior notice to Company and all Banks. If an Agent at any time
shall resign or if the office of Administrative Agent or Collateral Agent shall
become vacant for any other reason, Majority Banks shall, by written instrument,
appoint successor agent(s) satisfactory to such Majority Banks, and, so long as
no Default or Event of Default has occurred and is continuing, to Company. Such
successor Agent shall thereupon become the Collateral Agent or Administrative
Agent, as applicable, hereunder, and shall be entitled to receive from the prior
Agent such documents of transfer and assignment as such successor Agent may
reasonably request. Any such successor Agent shall be a commercial bank or
commercial finance company organized under the laws of the United States or any
state thereof and shall have a combined capital and surplus of at least
$500,000,000. If a successor is not so appointed or does not accept such
appointment before the resigning Agent's resignation becomes effective, the
resigning Agent may appoint a temporary successor to act until such appointment
by the Majority Banks and, if applicable, the Company is made and accepted or if
no such temporary successor is appointed as provided above by the resigning
Agent, the Majority Banks shall thereafter perform all of the duties of the
resigning Agent hereunder until such appointment by the Majority Banks and, if
applicable, the Company is made and accepted. Such successor Agent shall succeed
to all of the rights and obligations of the resigning Agent as if originally
named. The resigning Agent shall duly assign, transfer and deliver to such
successor Agent all moneys at the time held by the resigning Agent hereunder
after deducting therefrom its expenses for which it is entitled to be
reimbursed. Upon such succession of any such successor Agent, the resigning
Agent shall be discharged from its duties and obligations, in its capacity as
Agent, hereunder, except for its gross negligence or wilful misconduct arising
prior to its resignation hereunder, and the provisions of this Article 12 shall
continue in effect for the benefit of the resigning Agent in respect of any
actions taken or omitted to be taken by it while it was acting as Agent.

     12.5 Credit Decisions. Each Bank acknowledges that it has, independently of
Agents and each other Bank and based on the financial statements of Company and
such other documents, information and investigations as it has deemed
appropriate, made its own credit decision to extend credit hereunder from time
to time. Each Bank also acknowledges that it will, independently of Agents and
each other Bank and based on such other documents, information and
investigations as it shall deem appropriate at any time, continue to make its
own credit decisions as to exercising or not exercising from time to time any
rights and privileges available to it under this Agreement or any document
executed pursuant hereto.

     12.6 Authority of Administrative Agent to Enforce This Agreement. Each
Bank, subject to the terms and conditions of this Agreement, authorizes the
Administrative Agent with full power and authority as attorney-in-fact to
institute and maintain actions, suits or proceedings for the collection and
enforcement of any Indebtedness outstanding under this Agreement or any other
Loan Document and to file such proofs of debt or other documents as may be
necessary to have the claims of the Banks allowed in any proceeding relative to
Company, or any of its Subsidiaries, or their respective creditors or affecting
their respective

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properties, and to take such other actions which Administrative Agent considers
to be necessary or desirable for the protection, collection and enforcement of
the Notes, this Agreement or the other Loan Documents.

     12.7 Indemnification of Agents. The Banks agree to indemnify each Agent and
its Affiliates (to the extent not reimbursed by Company, but without limiting
any obligation of Company to make such reimbursement), ratably according to
their respective Percentages, from and against any and all claims, damages,
losses, liabilities, costs or expenses of any kind or nature whatsoever
(including, without limitation, reasonable fees and disbursements of counsel)
which may be imposed on, incurred by, or asserted against such Agent and its
Affiliates in any way relating to or arising out of this Agreement, any of the
other Loan Documents or the transactions contemplated hereby or any action taken
or omitted by such Agent and its Affiliates under this Agreement or any of the
Loan Documents; provided, however, that no Bank shall be liable for any portion
of such claims, damages, losses, liabilities, costs or expenses resulting from
an Agent's or its Affiliate's gross negligence or willful misconduct. Without
limitation of the foregoing, each Bank agrees to reimburse each Agent and its
Affiliates promptly upon demand for its ratable share of any reasonable
out-of-pocket expenses (including, without limitation, reasonable fees and
expenses of counsel) incurred by such Agent and its Affiliates in connection
with the preparation, execution, delivery, administration, modification,
amendment or enforcement (whether through negotiations, legal proceedings or
otherwise) of, or legal advice in respect of rights or responsibilities under,
this Agreement or any of the other Loan Documents, to the extent that such Agent
and its Affiliates is not reimbursed for such expenses by Company, but without
limiting the obligation of Company to make such reimbursement. Each Bank agrees
to reimburse each Agent and its Affiliates promptly upon demand for its ratable
share of any amounts owing to such Agent and its Affiliates by the Banks
pursuant to this Section, provided that, if such Agent or its Affiliates is
subsequently reimbursed by the Company for such amounts, it shall refund to the
Banks on a pro rata basis the amount of any excess reimbursement. If the
indemnity furnished to an Agent and its Affiliates under this Section shall, in
the judgment of such Agent, be insufficient or become impaired, such Agent may
call for additional indemnity from the Banks and cease, or not commence, to take
any action until such additional indemnity is furnished. Any amounts paid by the
Banks hereunder to an Agent or its Affiliates shall be deemed to constitute part
of the Indebtedness hereunder.

     12.8 Knowledge of Default. It is expressly understood and agreed that the
Agents shall be entitled to assume that no Event of Default has occurred and is
continuing, unless the officers of the applicable Agent immediately responsible
for matters concerning this Agreement shall have been notified in a writing
specifying such Event of Default and stating that such notice is a "notice of
default" by a Bank or by Company. Upon receiving such a notice, the
Administrative Agent shall promptly notify each Bank of such Event of Default
and provide each Bank with a copy of such notice and, shall endeavor to provide
such notice to the Banks within three (3) Business Days (but without any
liability whatsoever in the event of its failure to do so). Administrative Agent
shall also furnish the Banks, promptly upon receipt, with copies of all other
notices or other information required to be provided by Company hereunder.

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     12.9  Agents' Authorization; Action by Banks. Except as otherwise expressly
provided herein, whenever an Agent is authorized and empowered hereunder on
behalf of the Banks to give any approval or consent, or to make any request, or
to take any other action on behalf of the Banks (including without limitation
the exercise of any right or remedy hereunder or under the other Loan
Documents), such Agent shall be required to give such approval or consent, or to
make such request or to take such other action only when so requested in writing
by the Majority Banks or the Banks, as applicable hereunder. Action that may be
taken by Majority Banks or all of the Banks, as the case may be (as provided for
hereunder) may be taken (i) pursuant to a vote at a meeting (which may be held
by telephone conference call) as to which all of the Banks have been given
reasonable advance notice, or (ii) pursuant to the written consent of the
requisite percentages of the Banks as required hereunder, provided that all of
the Banks are given reasonable advance notice of the requests for such consent.

     12.10 Enforcement Actions by the Agents. Except as otherwise expressly
provided under this Agreement or in any of the other Loan Documents and subject
to the terms hereof, Agents will take such action, assert such rights and pursue
such remedies under this Agreement and the other Loan Documents as the Majority
Banks or all of the Banks, as the case may be (as provided for hereunder), shall
direct; provided, however, that the Agents shall not be required to act or omit
to act if, in the judgment of the Agents, such action or omission may expose the
Agents to personal liability or is contrary to this Agreement, any of the Loan
Documents or applicable law. Except as expressly provided above or elsewhere in
this Agreement or the other Loan Documents, no Bank (other than an Agent, acting
in its capacity as agent) shall be entitled to take any enforcement action of
any kind under any of the Loan Documents.

     12.11 Collateral Matters.

           (a) The Collateral Agent is authorized on behalf of all the Banks,
     without the necessity of any notice to or further consent from the Banks,
     from time to time to take any action with respect to any Collateral or the
     Collateral Documents which may be necessary to perfect and maintain a
     perfected security interest in and Liens upon the Collateral granted
     pursuant to the Loan Documents.

           (b) The Banks irrevocably authorize the Collateral Agent, at its
     option and in its discretion, to release any Lien granted to or held by the
     Collateral Agent upon any Collateral (i) upon termination of the Revolving
     Credit Aggregate Commitment and payment in full of all Indebtedness payable
     under this Agreement and under any other Loan Document; (ii) constituting
     property sold or to be sold or disposed of as part of or in connection with
     any disposition expressly permitted hereunder; (iii) constituting property
     in which a Loan Party owned no interest at the time the Lien was granted or
     at any time thereafter; (iv) constituting property that has been damaged,
     become obsolete, worn out or is no longer useful or useable in the conduct
     of Company's or a Subsidiary's business or that has become subject to an
     eminent domain action; or (v) if approved, authorized or ratified in
     writing by the Majority Banks, or all the Banks, as the case may be, as
     provided in Section 13.10. Upon request by the Collateral Agent at any
     time, the Banks will confirm in writing the Collateral Agent's authority to
     release particular types or items of Collateral pursuant to this Section
     12.11(b).

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     12.12 Agents in their Individual Capacities. Each Agent and its Affiliates
and its successors and assigns, shall have the same rights and powers hereunder
as any other Bank and may exercise or refrain from exercising the same as though
such Bank were not an Agent. Each Agent and its Affiliates and their respective
successors and assigns may (without having to account therefor to any Bank)
accept deposits from, lend money to, and generally engage in any kind of
banking, trust, financial advisory or other business with Company (or its
Subsidiaries) as if such Bank were not acting as Agent hereunder, and may accept
fees and other consideration therefor without having to account for the same to
the Banks.

     12.13 Agents' Fees. Until the Indebtedness has been repaid and discharged
in full and no commitment to fund any loan hereunder is outstanding, the Company
shall pay to the Agents, as applicable, agency fee(s) set forth (or to be set
forth from time to time) in the applicable Fee Letter on the terms set forth
therein. The Agents' Fees described in this Section 12.13 shall not be
refundable under any circumstances.

13.  MISCELLANEOUS

     13.1  Accounting Principles. Where the character or amount of any asset or
liability or item of income or expense is required to be determined or any
consolidation or other accounting computation is required to be made for the
purposes of this Agreement, it shall be done, unless otherwise specified herein,
in accordance with GAAP. Furthermore, all financial statements required to be
delivered hereunder, subject to year-end audit adjustments thereto and the
omission of footnote disclosure in the case of unaudited statements, shall be
prepared in accordance with GAAP.

     13.2  Consent to Jurisdiction. Company, Agents and Banks hereby irrevocably
submit to the non-exclusive jurisdiction of any United States Federal Court or
California state court sitting in San Jose, California in any action or
proceeding arising out of or relating to this Agreement or any of the Loan
Documents and Company, Agents and Banks hereby irrevocably agree that all claims
in respect of such action or proceeding may be heard and determined in any such
United States Federal Court or California state court. Company irrevocably
consent to the service of any and all process in any such action or proceeding
brought in any court in or of the State of California by the delivery of copies
of such process to Company at its address specified on the signature page hereto
or by certified mail directed to such address or such other address as may be
designated by Company in a notice to the other parties that complies as to
delivery with the terms of Section 13.6. Nothing in this Section shall affect
the right of the Banks and the Agents to serve process in any other manner
permitted by law or limit the right of the Banks or the Agents (or any of them)
to bring any such action or proceeding against Company or any Subsidiary or any
of its or their property in the courts with subject matter jurisdiction of any
other jurisdiction. Company hereby irrevocably waives any objection to the
laying of venue of any such suit or proceeding in the above described courts.

     13.3  Law of California. This Agreement and the Notes shall be governed by
and construed and enforced in accordance with the laws of the State of
California (without regard to its conflict of laws provisions). Whenever
possible each provision of this Agreement shall be interpreted in such manner as
to be effective and valid under applicable law, but if any

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provision of this Agreement shall be prohibited by or invalid under applicable
law, such provision shall be ineffective to the extent of such prohibition or
invalidity, without invalidating the remainder of such provision or the
remaining provisions of this Agreement.

     13.4  Interest. In the event the obligation of Company to pay interest on
the principal balance of the Notes is or becomes in excess of the maximum
interest rate which Company is permitted by law to contract or agree to pay,
giving due consideration to the execution date of this Agreement, then, in that
event, the rate of interest applicable with respect to each Bank's applicable
Percentages shall be deemed to be immediately reduced to such maximum rate and
all previous payments in excess of the maximum rate shall be deemed to have been
payments in reduction of principal and not of interest.

     13.5  Closing Costs and Other Costs; Indemnification. (a) Company agrees to
pay, or reimburse the Agents for payment of, within five Business Days of demand
therefor (except for closing costs which shall be payable on the Effective Date)
(i) all reasonable closing costs and expenses, including, by way of description
and not limitation, in-house and outside attorney fees (without duplication of
fees and expenses for the same services) and advances, appraisal and accounting
fees, and lien search fees incurred by Agents in connection with the commitment,
consummation and closing of the loans contemplated hereby or in connection with
the administration of this Agreement or any consent, waiver, amendment,
refinancing or restructuring of the credit arrangements provided under this
Agreement, (ii) all stamp and other taxes (excluding income, franchise and other
similar taxes) and fees payable or determined to be payable in connection with
the execution, delivery, filing, recording or amendment of this Agreement and
the Loan Documents and the consummation of the transactions contemplated hereby,
and any and all liabilities with respect to or resulting from any delay in
paying or omitting to pay such taxes or fees, and (iii) all reasonable costs and
expenses of the Agents or any of the Banks (including reasonable fees and
expenses of outside counsel (but without duplication of fees and expenses for
the same services) in connection with any action or proceeding relating to a
court order, injunction or other process or decree restraining or seeking to
restrain the Agents or any of the Banks from paying any amount under, or
otherwise relating in any way to, any Letter of Credit and any and all
reasonable costs and expenses which any of them may incur relative to any
payment under any Letter of Credit. At Administrative Agent's option, all of
said amounts required to be paid by Company, if not paid when due, may be
charged by Administrative Agent as a Prime-based Advance against the
Indebtedness.

           (b) Company agrees to indemnify and hold Agents and each of the Banks
     harmless from all loss, cost, damage, liability or expenses, including
     reasonable house and outside attorneys' fees and disbursements (but without
     duplication of fees and expenses for the same services), incurred by Agents
     and the Banks by reason of an Event of Default, or enforcing the
     obligations of Company or any Subsidiary under this Agreement or any of the
     other Loan Documents or in the prosecution or defense of any action or
     proceeding concerning any matter growing out of or connected with this
     Agreement or any of the Loan Documents, excluding, however, any loss, cost,
     damage, liability or expenses arising solely as a result of the gross
     negligence or willful misconduct of the party seeking to be indemnified
     under this Section 13.5(b).

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           (c) Company agrees to defend, indemnify and hold harmless Agents and
     each of the Banks, and their respective employees, agents, officers and
     directors from and against any and all claims, demands, penalties, fines,
     liabilities, settlements, damages, costs or expenses of whatever kind or
     nature (including without limitation, reasonable attorneys and consultants
     fees, investigation and laboratory fees, environmental studies required by
     Agents or any Bank in connection with the violation of Hazardous Material
     Laws, court costs and litigation expenses, excluding however, those arising
     solely as a result of the gross negligence or willful misconduct of the
     Agents or of the Person seeking indemnification, as the case may be)
     arising out of or related to (i) the presence, use, disposal, release or
     threatened release of any Hazardous Materials on, from or affecting any
     premises owned or occupied by Company or any of their respective
     Subsidiaries in violation of or non-compliance with applicable Hazardous
     Material Laws, (ii) any personal injury (including wrongful death) or
     property damage (real or personal) arising out of or related to such
     Hazardous Materials, (iii) any lawsuit or other proceeding brought or
     threatened, settlement reached or governmental order or decree relating to
     such Hazardous Materials, (iv) if any Event of Default exists and remains
     uncured, the cost of remediation or monitoring of all Hazardous Materials
     in violation of or non-compliance with applicable Hazardous Material Laws
     from all or any portion of any premises owned by Company or their
     respective Subsidiaries, (v) if any Event of Default exists and remains
     uncured, complying or coming into compliance with all Hazardous Material
     Laws and/or (vi) if any Event of Default exists and remains uncured, any
     violation of Hazardous Material Laws. The obligations of Company under this
     Section 13.5(c) shall be in addition to any and all other obligations and
     liabilities the Company may have to Agents or any of the Banks at common
     law or pursuant to any other agreement.

     13.6  Notices. Except as expressly provided otherwise in this Agreement,
all notices and other communications provided to any party hereto under this
Agreement or any other Loan Document shall be in writing and shall be given by
personal delivery, by mail, by reputable overnight courier, by telex or by
facsimile and addressed or delivered to it at its address set forth on Schedule
13.6 or at such other address as may be designated by such party in a notice to
the other parties that complies as to delivery with the terms of this Section
13.6. Any notice, if personally delivered or if mailed and properly addressed
with postage prepaid and sent by registered or certified mail, shall be deemed
given when received or when delivery is refused; any notice, if given to a
reputable overnight courier and properly addressed, shall be deemed given two
(2) Business Days after the date on which it was sent, unless it is actually
received sooner by the named addressee; and any notice, if transmitted by telex
or facsimile, shall be deemed given when received (answer back confirmed in the
case of telexes and receipt confirmed in the case of telecopies). An Agent may,
but, except as specifically provided herein, shall not be required to, take any
action on the basis of any notice given to it by telephone, but the giver of any
such notice shall promptly confirm such notice in writing or by telex or
facsimile, and such notice will not be deemed to have been received until such
confirmation is deemed received in accordance with the provisions of this
Section set forth above. If such telephonic notice conflicts with any such
confirmation, the terms of such telephonic notice shall control.

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     13.7  Further Action. Company, from time to time, upon written request of
either Agent will make, execute, acknowledge and deliver or cause to be made,
executed, acknowledged and delivered, all such further and additional
instruments, and take all such further action as may reasonably be required to
carry out the intent and purpose of this Agreement or the Loan Documents, and to
provide for Advances under and payment of the Notes, according to the intent and
purpose herein and therein expressed.

     13.8  Successors and Assigns; Participations; Assignments.

           (a) This Agreement shall be binding upon and shall inure to the
     benefit of Company and the Banks and their respective successors and
     assigns.

           (b) The foregoing shall not authorize any assignment by Company of
     its rights or duties hereunder, and, except as otherwise provided herein,
     no such assignment shall be made (or effective) without the prior written
     approval of the Banks.

           (c) The Company and Administrative Agent acknowledge that each of the
     Banks may at any time and from time to time, subject to the terms and
     conditions hereof, assign or grant participations in such Bank's rights and
     obligations hereunder (on a pro rata basis only) and under the other Loan
     Documents to any commercial bank, savings and loan association, insurance
     company, pension fund, mutual fund, commercial finance company or other
     similar institution, the identity of which institution is approved by
     Company and Administrative Agent, such approval not to be unreasonably
     withheld or delayed; provided, however, that (i) the approval of Company
     shall not be required upon the occurrence and during the continuance of an
     Event of Default or in connection with the sale of a participation, (ii)
     the approval of Company and Administrative Agent shall not be required for
     any such sale, transfer, assignment or participation to the Affiliate of an
     assigning Bank, any other Bank or any Federal Reserve Bank and (iii) no
     assignment shall be made to an entity which is a competitor of Company and
     their Subsidiaries without the consent of the Company, which consent may be
     withheld in the sole discretion of Company. The Company authorizes each
     Bank to disclose to any prospective assignee or participant, once approved
     by Company and Administrative Agent, as applicable, any and all financial
     information in such Bank's possession concerning the Company which has been
     delivered to such Bank pursuant to this Agreement; provided that each such
     prospective participant shall execute a confidentiality agreement
     consistent with the terms of Section 13.11 hereof.

           (d) Each assignment by a Bank of all or any portion of its rights and
     obligations hereunder and under the other Loan Documents, which assignments
     shall be on a pro rata basis, shall be made pursuant to an Assignment
     Agreement substantially (as determined by Administrative Agent) in the form
     attached hereto as Exhibit I (with appropriate insertions acceptable to
     Administrative Agent) (provided however that such Bank need not deliver an
     Assignment Agreement in connection with assignments to such Bank's
     Affiliates or to a Federal Reserve Bank) and shall be subject to the terms
     and conditions hereof, and to the following restrictions:

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               (i)  each assignment shall be in a minimum amount of the lesser
                    of (x) Five Million Dollars ($5,000,000) or such lesser
                    amount as the Administrative Agent shall agree and (y) the
                    entire remaining amount of assigning Bank's aggregate
                    interest in the Revolving Credit (and participations in any
                    outstanding Letters of Credit) and the Term Loans; provided
                    however that, after giving effect to such assignment, in no
                    event shall the entire remaining amount (if any) of
                    assigning Bank's aggregate interest in the Revolving Credit
                    (and participations in any outstanding Letters of Credit)
                    and the Term Loans be less than $5,000,000; and

               (ii) no assignment shall be effective unless Administrative Agent
                    has received from the assignee (or from the assigning Bank)
                    an assignment fee of $3,500 for each such assignment and
                    such assignment is accompanied by the relevant tax forms
                    required under Section 13.12 hereof.

In connection with any assignment, Company and Administrative Agent shall be
entitled to continue to deal solely and directly with the assigning Bank in
connection with the interest so assigned until (x) the Administrative Agent
shall have received a notice of assignment duly executed by the assigning Bank
and an Assignment Agreement (with respect thereto) duly executed by the
assigning Bank and each assignee; and (y) the assigning Bank shall have
delivered to the Administrative Agent the original of each Note held by the
assigning Bank under this Agreement. From and after the date on which the
Administrative Agent shall notify Company and the assigning Bank that the
foregoing conditions shall have been satisfied and all consents (if any)
required shall have been given, the assignee thereunder shall be deemed to be a
party to this Agreement. To the extent that rights and obligations hereunder
shall have been assigned to such assignee as provided in such notice of
assignment (and Assignment Agreement), such assignee shall have the rights and
obligations of a Bank under this Agreement and the other Loan Documents
(including without limitation the right to receive fees payable hereunder in
respect of the period following such assignment). In addition, the assigning
Bank, to the extent that rights and obligations hereunder shall have been
assigned by it as provided in such notice of assignment (and Assignment
Agreement), but not otherwise, shall relinquish its rights and be released from
its obligations under this Agreement and the other Loan Documents.

Within five (5) Business Days following Company's receipt of notice from the
Administrative Agent that Administrative Agent has accepted and executed a
notice of assignment and the duly executed Assignment Agreement and assuming the
Company has consented to such assignment (if their consent is required), Company
shall, to the extent applicable, and if requested by the assignee Bank, execute
and deliver to the Administrative Agent in exchange for any surrendered Note,
new Note(s) payable to the order of the assignee in an amount equal to the
amount assigned to it pursuant to such notice of assignment (and Assignment
Agreement), and with respect to the portion of the Indebtedness retained by the
assigning Bank, to the extent applicable, new Note(s) payable to the order of
the assigning Bank in an amount equal to the amount retained by such Bank
hereunder. Administrative Agent, the Banks and the Company

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acknowledge and agree that any such new Note(s) shall be given in renewal and
replacement of the surrendered Notes and shall not effect or constitute a
novation or discharge of the Indebtedness evidenced by any surrendered Note, and
each such new Note may contain a provision confirming such agreement. In
addition, promptly following receipt of such Notes, Administrative Agent shall
prepare and distribute to Company and the assigning Bank and the assignee Bank a
revised Schedule 1.2 to this Agreement setting forth the applicable new
Percentages of the Banks (including the assignee Bank), taking into account such
assignment.

          (e)  Each Bank agrees that any participation agreement permitted
     hereunder shall comply with all applicable laws and shall be subject to the
     following restrictions (which shall be set forth in the applicable
     Participation Agreement):

               (i)   such Bank shall remain the holder of its Notes hereunder
                     (if such Notes are issued), notwithstanding any such
                     participation;

               (ii)  a participant shall not reassign or transfer, or grant any
                     sub-participations in its participation interest hereunder
                     or any part thereof; and

               (iii) such Bank shall retain the sole right and responsibility to
                     enforce the obligations of the Company relating to the
                     Notes and the other Loan Documents, including, without
                     limitation, the right to proceed against any Guarantors, or
                     cause Administrative Agent to do so (subject to the terms
                     and conditions hereof), and the right to approve any
                     amendment, modification or waiver of any provision of this
                     Agreement without the consent of the participant (other
                     than a participant which is an Affiliate of such Bank),
                     except for those matters covered by Section 13.10(a)
                     through (e) and (h) hereof (provided that a participant may
                     exercise approval rights over such matters only on an
                     indirect basis, acting through such Bank, and Company,
                     Agents and the other Banks may continue to deal directly
                     with such Bank in connection with such Bank's rights and
                     duties hereunder). Notwithstanding the foregoing, however,
                     in the case of any participation granted by any Bank
                     hereunder, the participant shall not have any rights under
                     this Agreement or any of the other Loan Documents (the
                     participant's rights against such Bank in respect of such
                     participation to be those set forth in the agreement
                     executed by such Bank in favor of the participant relating
                     thereto) and all amounts payable by the Company hereunder
                     shall be determined as if such Bank had not sold such
                     participation, provided, however, that such participant
                     shall be entitled to the benefits of this Section 13.8(e)
                     with respect to rights of setoff under Section 9.6 and the
                     benefit of Section 11 hereof, and provided further,
                     however, that no participant shall be entitled to receive
                     any greater amount pursuant to such Sections than the
                     issuing Bank would have been

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                    entitled to receive in respect of the amount of the
                    participation transferred by such issuing Bank to such
                    participant had no such transfer occurred.

           (f) The Administrative Agent shall maintain at its principal office a
     copy of each Assignment Agreement delivered to it and a register (the
     "Register") for the recordation of the names and addresses of the Banks,
     the Percentages of such Banks and the principal amount of each type of
     Advance owing to each such Bank from time to time. The entries in the
     Register shall be conclusive evidence, absent manifest error, and the
     Company, the Administrative Agent, and the Banks may treat each Person
     whose name is recorded in the Register as the owner of the Advances
     recorded therein for all purposes of this Agreement. The Register shall be
     available for inspection by the any of the Company or any Bank upon
     reasonable notice to the Administrative Agent and a copy of such
     information shall be provided to any such party on their prior written
     request. The Administrative Agent shall give prompt written notice to the
     Company of the making of any entry in the Register or any change in such
     entry.

           (g) Nothing in this Agreement, the Notes or the other Loan Documents,
     expressed or implied, is intended to or shall confer on any Person other
     than the respective parties hereto and thereto and their successors and
     assignees and participants permitted hereunder and thereunder any benefit
     or any legal or equitable right, remedy or other claim under this
     Agreement, the Notes or the other Loan Documents.

     13.9  Counterparts. This Agreement may be executed in several counterparts,
and each executed copy shall constitute an original instrument, but such
counterparts shall together constitute but one and the same instrument.

     13.10 Amendment and Waiver. No amendment or waiver of any provision of this
Agreement or any other Loan Document, nor consent to any departure by Company or
any Guarantor therefrom, shall in any event be effective unless the same shall
be in writing and signed by the Majority Banks (or by the Administrative Agent
at the written request of the Majority Banks) or, if this Agreement expressly so
requires with respect to the subject matter thereof, by all Banks (and, with
respect to any amendments to this Agreement or the other Loan Documents, by
Company or the Guarantors which are signatories thereto), and then such waiver
or consent shall be effective only in the specific instance and for the specific
purpose for which given; provided, however, (X) that no amendment, waiver or
consent shall increase the Percentage or the stated commitment amounts
applicable to any Bank unless approved, in writing, by the affected Bank and (Y)
that no amendment, waiver or consent shall, unless in writing and signed by all
the Banks, do any of the following: (a) increase the maximum aggregate principal
amounts of the Term Loan, (b) reduce the principal of, or interest on, any
outstanding Indebtedness or any Fees or other amounts payable hereunder, (c)
postpone any date fixed for any payment of principal of, or interest on, any
outstanding Indebtedness or any Fees or other amounts payable hereunder, (d)
waive any Event of Default specified in Section 9.1(a) hereof (e) except as
expressly permitted hereunder or under the Collateral Documents, release or
defer the granting or perfecting of a lien or security interest in all or
substantially all or any material part of the Collateral or release any guaranty
or similar undertaking provided by

                                      110

<PAGE>

any Person, provided however that Agents shall be entitled to release any
Collateral or guaranty in connection with (A) any sale or other transfer by
Company or any Subsidiary which is permitted under the terms of this Agreement
or the other Loan Documents without notice to or any further action or consent
of the Banks or (B) any transaction involving Collateral described in Section
12.11(b), (f) terminate or modify any indemnity provided to the Banks hereunder
or under the other Loan Documents, except as shall be otherwise expressly
provided in this Agreement or any other Loan Document, (g) take any action which
requires the approval or consent of all Banks pursuant to the terms of this
Agreement or any other Loan Document, or (h) change the definitions of
"Revolving Credit Percentage", "Term Loan Percentage", "Weighted Percentage",
"Majority Banks", "Majority Revolving Credit Banks", "Majority Term Loan Banks",
"Weighted Percentage" or this Section 13.10. Notwithstanding the foregoing, (A)
the Revolving Credit Maturity Date may be extended (subject to the terms and
conditions of Section 2.16 hereof) only with the consent of Revolving Credit
Banks holding aggregate percentages of eighty percent (80%) or more of the
Revolving Credit Maximum Amount; (B) any date fixed for payment of principal or
mandatory prepayment of or interest on the Term Loan may be postponed or
extended with the consent of all the applicable Term Loan Banks, (C) no
amendment, waiver or consent shall, unless in writing signed by the Swing Line
Bank, do any of the following: (x) reduce the principal of, or interest on, the
Swing Line Note or (y) postpone any date fixed for any payment of principal of,
or interest on, the Swing Line Note; (D) no amendment, waiver, or consent shall,
unless in writing and signed by the Issuing Bank, affect the rights or duties of
the Issuing Bank under Article 3 hereof and (E) no amendment, waiver, or consent
shall, unless in writing and signed by the applicable Agent in addition to all
the Banks, affect the rights or duties of the applicable Agent under this
Agreement or any other Loan Document. All references in this Agreement to
"Banks" or "the Banks" shall refer to all Banks, unless expressly stated to
refer to Majority Banks (or the like).

     13.11 Confidentiality. Each Bank and each Agent agrees that it will not
disclose without the prior consent of Company (other than to its employees, its
Subsidiaries, another Bank, an Affiliate of a Bank or to its auditors or
counsel) any information with respect to Company or any Subsidiary or other
non-public information, which is furnished pursuant to this Agreement or any of
the other Loan Documents; provided that any Bank or Agent may disclose any such
information (a) as has become generally available to the public or has been
lawfully obtained by such Bank or Agent from any third party under no duty of
confidentiality to Company, (b) as may be required or appropriate in any report,
statement or testimony submitted to, or in respect to any inquiry, by, any
municipal, state or federal regulatory body having or claiming to have
jurisdiction over such Bank, including the Board of Governors of the Federal
Reserve System of the United States, the Office of the Comptroller of the
Currency or the Federal Deposit Insurance Corporation or similar organizations
(whether in the United States or elsewhere) or their successors, (c) as may be
required or appropriate in respect to any summons or subpoena or in connection
with any litigation provided that such Bank or Agent uses good faith efforts to
give Company advance notice of such request for disclosure unless prohibited
from doing so by applicable law, (d) in order to comply with any law, order,
regulation or ruling applicable to such Bank or Agent, and (e) to any permitted
transferee or assignee or to any approved participant of, or with respect to,
the Notes, as aforesaid; provided that each such Person executed a
confidentiality agreement consistent with the terms of this Section 13.11.

                                      111

<PAGE>

     13.12 Withholding Taxes. If any Bank is not a united states person within
the meaning of Section 7701(a)(30) of the Internal Revenue Code such Bank shall
promptly (but in any event prior to the initial payment of interest hereunder)
deliver to the Administrative Agent, for transmission to the Company, two
executed copies of (i) Internal Revenue Service Form W-8BEN or any successor
form specifying the applicable tax treaty between the United States and the
jurisdiction of such Bank's domicile which provides for the exemption from
withholding on interest payments to such Bank, (ii) Internal Revenue Service
Form W-8ECI or any successor form evidencing that the income to be received by
such Bank hereunder is effectively connected with the conduct of a trade or
business in the United States or (iii) other evidence satisfactory to the
Administrative Agent that such Bank is exempt from United States income tax
withholding with respect to such income; provided, however, that such Bank shall
not be required to deliver to Administrative Agent the aforesaid forms or other
evidence with respect to Advances to the Company, if such Bank has assigned its
entire interest in the Revolving Credit (including any outstanding Advances
thereunder and participations in Letters of Credit issued hereunder), Swing Line
and the Term Loans and any Notes issued to it by the Company, to an Affiliate
which is incorporated under the laws of the United States or a state thereof,
and so notifies the Administrative Agent. Such Bank shall amend or supplement
any such form or evidence as required to insure that it is accurate, complete
and non-misleading at all times. Promptly upon notice from the Administrative
Agent of any determination by the Internal Revenue Service that any payments
previously made to such Bank hereunder were subject to United States income tax
withholding when made, such Bank shall pay to the Administrative Agent the
excess of the aggregate amount required to be withheld from such payments over
the aggregate amount actually withheld by the Administrative Agent. In addition,
from time to time upon the reasonable request and at the sole expense of the
Company, each Bank and the Administrative Agent shall (to the extent it is able
to do so based upon applicable facts and circumstances), complete and provide
the Company with such forms, certificates or other documents as may be
reasonably necessary to allow the Company, as applicable, to make any payment
under this Agreement or the other Loan Documents without any withholding for or
on the account of any tax under Section 10.1(d) hereof (or with such withholding
at a reduced rate), provided that the execution and delivery of such forms,
certificates or other documents does not adversely affect or otherwise restrict
the right and benefits (including without limitation economic benefits)
available to such of the Bank or the Administrative Agent, as the case may be,
under this Agreement or any of the other Loan Documents, or under or in
connection with any transactions not related to the transactions contemplated
hereby.

     13.13 Taxes and Fees. Should any tax (other than as a result of a Bank's
failure to comply with Section 13.12 or a tax based upon the net income or
capitalization of any Bank or the Administrative Agent by any jurisdiction where
a Bank or Administrative Agent is or has been located), recording or filing fee
become payable in respect of this Agreement or any of the other Loan Documents
or any amendment, modification or supplement hereof or thereof, the Company
agrees to pay the same, together with any interest or penalties thereon arising
from the Company's act or omission, and agrees to hold the Administrative Agent
and the Banks harmless with respect thereto. Notwithstanding the foregoing,
nothing contained in this Section 13.13 shall affect or reduce the rights of any
Bank or the Administrative Agent under Section 11.5 hereof.

                                      112

<PAGE>

     13.14 WAIVER OF JURY TRIAL. THE BANKS, THE AGENTS AND THE COMPANY
KNOWINGLY, VOLUNTARILY AND INTENTIONALLY WAIVE ANY RIGHT ANY OF THEM MAY HAVE TO
A TRIAL BY JURY IN ANY LITIGATION BASED UPON OR ARISING OUT OF THIS AGREEMENT OR
ANY RELATED INSTRUMENT OR AGREEMENT OR ANY OF THE TRANSACTIONS CONTEMPLATED BY
THIS AGREEMENT OR ANY COURSE OF CONDUCT, DEALING, STATEMENTS (WHETHER ORAL OR
WRITTEN) OR ACTION OF ANY OF THEM. NEITHER THE BANKS, THE AGENT, NOR COMPANY
SHALL SEEK TO CONSOLIDATE, BY COUNTERCLAIM OR OTHERWISE, ANY SUCH ACTION IN
WHICH A JURY TRIAL HAS BEEN WAIVED WITH ANY OTHER ACTION IN WHICH A JURY TRIAL
CANNOT BE OR HAS NOT BEEN WAIVED. THESE PROVISIONS SHALL NOT BE DEEMED TO HAVE
BEEN MODIFIED IN ANY RESPECT OR RELINQUISHED BY THE BANKS AND THE AGENT OR
COMPANY EXCEPT BY A WRITTEN INSTRUMENT EXECUTED BY ALL OF THEM.

     13.15 Complete Agreement; Conflicts. This Agreement, the Notes (if issued),
any Requests for Revolving Credit Advance, Term Loan Rate Requests and Requests
for Swing Line Advance hereunder, and the other Loan Documents contain the
entire agreement of the parties hereto, superseding all prior agreements,
discussions and understandings relating to the subject matter hereof, and none
of the parties shall be bound by anything not expressed in writing. In the event
of any conflict between the terms of this Agreement and the other Loan
Documents, this Agreement shall govern.

     13.16 Severability. In case any one or more of the obligations of Company
under this Agreement, the Notes or any of the other Loan Documents shall be
invalid, illegal or unenforceable in any jurisdiction, the validity, legality
and enforceability of the remaining obligations of Company shall not in any way
be affected or impaired thereby, and such invalidity, illegality or
unenforceability in one jurisdiction shall not affect the validity, legality or
enforceability of the obligations of Company under this Agreement, the Notes or
any of the other Loan Documents in any other jurisdiction.

     13.17 Table of Contents and Headings. The table of contents and the
headings of the various subdivisions hereof are for convenience of reference
only and shall in no way modify or affect any of the terms or provisions hereof.

     13.18 Construction of Certain Provisions. If any provision of this
Agreement or any of the Loan Documents refers to any action to be taken by any
Person, or which such Person is prohibited from taking, such provision shall be
applicable whether such action is taken directly or indirectly by such Person,
whether or not expressly specified in such provision.

     13.19 Independence of Covenants. Each covenant hereunder shall be given
independent effect (subject to any exceptions stated in such covenant) so that
if a particular action or condition is not permitted by any such covenant
(taking into account any such stated exception), the fact that it would be
permitted by an exception to, or would be otherwise within the limitations of,
another covenant shall not avoid the occurrence of a Default or an Event of
Default.

                                      113

<PAGE>

     13.20 Reliance on and Survival of Various Provisions. All terms, covenants,
agreements, representations and warranties of Company or any party to any of the
other Loan Documents made herein or in any of the Loan Documents or in any
certificate, report, financial statement or other document furnished by or on
behalf of Company or any Subsidiary in connection with this Agreement or any of
the Loan Documents shall be deemed to have been relied upon by the Banks,
notwithstanding any investigation heretofore or hereafter made by any Bank or on
such Bank's behalf, and those covenants and agreements of Company set forth in
Section 13.5 hereof (together with any other indemnities of Company or any
Subsidiary contained elsewhere in this Agreement or in any of the other Loan
Documents) and of Banks set forth in Section 12.7 hereof shall survive the
repayment in full of the Indebtedness and the termination of this Agreement.

                                      * * *

                     [Signatures Follow On Succeeding Page]

                                      114

<PAGE>

     WITNESS the due execution hereof as of the day and year first above
written.

COMERICA BANK,                          THE CIT GROUP/BUSINESS CREDIT INC.,
as Administrative Agent                 as Collateral Agent

By:________________________________     By: ____________________________________

Its: ______________________________     Its: ___________________________________

                                        ASPECT COMMUNICATIONS CORPORATION

                                        By: ____________________________________

                                        Its: ___________________________________

SWING LINE BANK:                        COMERICA BANK - CALIFORNIA

                                        By: ____________________________________

                                        Its: ___________________________________

ISSUING BANK:                           COMERICA BANK - CALIFORNIA

                                        By: ____________________________________

                                        Its: ___________________________________

                                      115

<PAGE>

BANKS:                                  THE CIT GROUP/BUSINESS CREDIT, INC.

                                        By: ____________________________________

                                        Its: ___________________________________

                                        COMERICA BANK - CALIFORNIA

                                        By: ____________________________________

                                        Its: ___________________________________

                                      116

<PAGE>

                                  Schedule 1.1

                             Applicable Margin Grid
                        Aspect Communications Corporation
                                Credit Agreement
                            (basis points per annum)

<TABLE>
<CAPTION>
================================================================================================================

              BASIS FOR PRICING                       LEVEL I                 LEVEL II              Level III
                                                                                                       **
----------------------------------------------------------------------------------------------------------------
<S>                                                 <C>                    <C>                    <C>
Liquidity Ratio*                                    ***2.5:1.00             ***2.0:1.00           #2.00 to 1.00
                                                                           but #2.50:1.00
----------------------------------------------------------------------------------------------------------------

Revolving Credit Eurodollar Margin                      175                     200                    250
----------------------------------------------------------------------------------------------------------------
Revolving Credit Facility Fee                            50                      50                    50
----------------------------------------------------------------------------------------------------------------
Revolving Credit Base Rate Margin                        25                      50                    100
----------------------------------------------------------------------------------------------------------------
Term Loan Eurodollar Margin                             225                     250                    300
----------------------------------------------------------------------------------------------------------------
Term Loan Base Rate Margin                               75                     100                    150
----------------------------------------------------------------------------------------------------------------
Letter of Credit Fees (exclusive of facing              175                     200                    250
fees)
================================================================================================================
</TABLE>

*  As defined in Credit Agreement.

** Level III pricing shall be in effect until the delivery of the financial
statements for the quarter ending September 30, 2002, after which time the
pricing grid shall govern

*** Greater than

<PAGE>

                                  Schedule 1.2

                          (Percentages and Allocations)

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------------------------------

                                                        Percentages                               Allocations
                                  --------------------------------------------------------------------------------------------------

                                Revolving
                                  Credit          Term Loan       Weighted
   Bank                        Percentages        Percentage      Percentage     Revolving Credit      Term Loan        Total
------------------------------------------------------------------------------------------------------------------------------------
<S>                            <C>                <C>             <C>            <C>                   <C>            <C>
The                 CIT            50%               50%             50%           $12,500,000         $12,500,000    $25,000,000
Group/Business
Credit
------------------------------------------------------------------------------------------------------------------------------------

Comerica Bank-                     50%               50%             50%           $12,500,000         $12,500,000    $25,000,000
California
------------------------------------------------------------------------------------------------------------------------------------
Total                             100%              100%            100%           $25,000,000         $25,000,000    $50,000,000
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

<PAGE>

                                  Schedule 1.3

                        Significant Foreign Subsidiaries

<PAGE>

                                    EXHIBIT A

                      REQUEST FOR REVOLVING CREDIT ADVANCE

No. ______________________                                         Dated:_______

TO:  Comerica Bank ("Administrative Agent")

RE:  Aspect Communications Corporation Credit Agreement dated as of August 9,
     2002 by and among Aspect Communications Corporation("Company"), the Banks
     signatories thereto, Comerica Bank, as Administrative Agent and The CIT
     Group/Business Credit, Inc., as Collateral Agent (as amended or otherwise
     modified from time to time, the "Credit Agreement")

     Company, pursuant to the Credit Agreement, requests an Advance of the
Revolving Credit from the Banks, as follows:

A.   Date of Advance: ________________

B.   [_]  (check if applicable)

     This Advance is or includes a whole or partial refunding/conversion of:

     [Describe Advance to be refunded or converted by reference to principal
     amount, current interest rate and current interest period]

     Advance No(s). _________________

C.   Type of Advance (check only one);

     [_]  Prime-based Advance
     [_]  Eurocurrency-based Advance

D.   Amount of Advance:

     _____________________

E.   Interest Period (not applicable to Prime-based Advances)

     __________   months (insert 1, 2 or 3)

<PAGE>

F.   Disbursement Instructions

     [_]   Comerica Bank-California Account No. _______________
     [_]   Other: ____________________________
           ___________________________________

     Company certifies to the matters specified in Section 2.3(g) of the
Credit Agreement.

     Capitalized terms used herein, except as defined to the contrary, have
the meanings given them in the Credit Agreement.

                                          ASPECT COMMUNICATIONS CORPORATION

                                          By:___________________________________

                                          Its:__________________________________

Administrative Agent Approval: __________________

                                       2

<PAGE>

                                    EXHIBIT B

                              REVOLVING CREDIT NOTE

[$____________]                                                  August __, 2002

         On or before the Revolving Credit Maturity Date, FOR VALUE RECEIVED,
Aspect Communications Corporation, a California corporation ("Company"),
promises to pay to the order of [insert Bank] ("Bank") at Detroit, Michigan,
care of the Administrative Agent (for the account of Bank's Eurocurrency Lending
Office with respect to any Eurocurrency-based Advances hereunder and for the
account of the Bank with respect to any Prime-based Advances hereunder) in
lawful money of the United States of America so much of the sum of [insert
amount derived from Percentages] Dollars ($ ), as may from time to time have
been advanced by Bank to the Company and then be outstanding hereunder pursuant
to the Aspect Communications Corporation Credit Agreement dated as of August 9,
2002 made by and among the Company and certain banks signatory thereto,
including the Bank, and Comerica Bank as Agent for such banks, as the same may
be amended or otherwise modified from time to time ("Credit Agreement"),
together with interest thereon as hereinafter set forth.

         Each of the Advances made hereunder shall bear interest at the
Applicable Interest Rate from time to time applicable thereto under the Credit
Agreement or as otherwise determined thereunder, and interest shall be computed,
assessed and payable as set forth in the Credit Agreement.

         This Note is a Revolving Credit Note under which Advances of the
Revolving Credit (including refundings and conversions), repayments and
readvances may be made from time to time, by Bank, but only in accordance with
the terms and conditions of the Credit Agreement. This Note evidences borrowings
under, is subject to, is secured in accordance with, and may be accelerated or
prepaid under, the terms of the Credit Agreement to which reference is hereby
made. Capitalized terms used herein, except as defined to the contrary, shall
have the meanings given them in the Credit Agreement.

         This Note shall be interpreted and the rights of the parties hereunder
shall be determined under the laws of, and enforceable in, the State of
California, without regard to its conflict of law provisions.

         Company hereby waives presentment for payment, demand, protest and
notice of dishonor and nonpayment of this Note and agrees that no obligation
hereunder shall be discharged by reason of any extension, indulgence, release,
or forbearance granted by any holder of this Note to any party now or hereafter
liable hereon or any present or subsequent owner of any property, real or
personal, which is now or hereafter security for this Note.

<PAGE>

         Nothing herein shall limit any right granted Bank by any other
instrument or by law.

                                                     ASPECT COMMUNICATIONS
                                                     CORPORATION

                                                     By:________________________

                                                     Its:_______________________

                                       2

<PAGE>

                                    EXHIBIT C

                                 SWING LINE NOTE

$4,000,000                                                       August __, 2002

         On the Revolving Credit Maturity Date, FOR VALUE RECEIVED, Aspect
Communications Corporation, a California corporation ("Company"), promises to
pay to the order of Comerica Bank-California ("Swing Line Bank") at Detroit,
Michigan, in lawful money of the United States of America, so much of the sum of
Four Million Dollars ($4,000,000), as may from time to time have been advanced
by Swing Line Bank to Company and then be outstanding hereunder pursuant to the
Aspects Communications Corporation Credit Agreement dated as of August 9, 2002
made by and among Company and certain banks signatory thereto, including the
Swing Line Bank, Comerica Bank, as Administrative Agent and The CIT
Group/Business Credit, Inc., as Collateral Agent, as the same may be amended or
otherwise modified from time to time (the "Credit Agreement"), together with
interest thereon as hereinafter set forth.

         Each of the Advances made hereunder shall bear interest at the
Applicable Interest Rate from time to time applicable thereto under the Credit
Agreement or as otherwise determined thereunder, and interest shall be computed,
assessed and payable as set forth in the Credit Agreement.

         This Note is a Swing Line Note under which Advances of the Swing Line
(including refundings and conversions), repayments and readvances may be made
from time to time by Swing Line Bank, but only in accordance with the terms and
conditions of the Credit Agreement. This Note evidences borrowings under, is
subject to, is secured in accordance with, and may be accelerated or prepaid
under, the terms of the Credit Agreement, to which reference is hereby made.
Capitalized terms used herein, except as defined to the contrary, shall have the
meanings given them in the Credit Agreement.

         This Note shall be interpreted and the rights of the parties shall be
determined under the laws of, and enforceable in, the State of California,
without regard to its conflict of law provisions.

         Company hereby waives presentment for payment, demand, protest and
notice of dishonor and nonpayment of this Note and agrees that no obligation
hereunder shall be discharged by reason of any extension, indulgence, release,
or forbearance granted by any holder of this Note to any party now or hereafter
liable hereon or any present or subsequent owner of any property, real or
personal, which is now or hereafter security for this Note.

<PAGE>

         Nothing herein shall limit any right granted Swing Line Bank by any
other instrument or by law.

                                              ASPECT COMMUNICATIONS CORPORATION

                                              By:_______________________________

                                              Its:______________________________

                                       2

<PAGE>

                                    EXHIBIT D

                         REQUEST FOR SWING LINE ADVANCE

No.____________                                                 Dated:__________

TO:  Comerica Bank-California ("Swing Line Bank")

RE:  Aspect Communications Corporation Credit Agreement dated as of August 9,
     2002 by and among Aspect Communications Corporation ("Company"), the Banks
     signatories thereto, Comerica Bank, as Administrative Agent and The CIT
     Group/Business Credit, Inc., as Collateral Agent (as amended or otherwise
     modified from time to time, the "Credit Agreement")

     Company, pursuant to the Credit Agreement, requests an Advance from the
Swing Line Bank as follows:

A.   Date of Advance: ___________________

B.   [_]  (check if applicable)

     This Advance is or includes a whole or partial refund/conversion of:

     Advance No(s). ____________________

     [Describe Advance to be refunded or converted by reference to principal
     amount, current interest rate and current interest period]

C.   Type of Advance (check only one);

     [_]  Prime-based Advance
     [_]  Quoted Rate Advance

D.   Amount of Advance:

     ____________________________

E.   Interest Period (applicable only to Quoted Rate Advances)

     Quoted Rate Advances

     [_]  One month
     [_]  Other _________________

<PAGE>

F.   Disbursement Instructions

     9    Comerica Bank-California Account No. _______________
     9    Other: ___________________
          ___________________________________

     Company certifies to the matters specified in Section 2.5(c)(vii) of the
Credit Agreement.

     Capitalized terms used herein, except as defined to the contrary, have the
meanings given them in the Credit Agreement.

                                            ASPECT COMMUNICATIONS CORPORATION

                                            By: ________________________________

                                            Its: _______________________________

                                       2

<PAGE>

                                    EXHIBIT E

                FORM OF SWING LINE BANK PARTICIPATION CERTIFICATE

                                                           ________________, ___

[Name of Bank]

_________________________

_________________________

Ladies and Gentlemen:

     Pursuant to Section 2.5(e) of the Aspect Communications Corporation Credit
Agreement dated as of August 9, 2002 (as amended or otherwise modified from time
to time, "Credit Agreement") among Aspect Communications Corporation, the Banks
named therein, Comerica Bank, as Administrative Agent and The CIT Group/Business
Credit, Inc., as Collateral Agent, the undersigned hereby acknowledges receipt
from you of ___________________ as payment for a participating interest in the
following Swing Line Loan:

     Date of Swing Line Loan:________________________________

     Principal Amount of Swing Line Loan:_____________________

     The participation evidenced by this certificate shall be subject to the
terms and conditions of the Credit Agreement including without limitation
Section 2.5(e) thereof.

                                       Very truly yours,

                                       COMERICA BANK, as Administrative Agent

                                       By:______________________________________

                                       Its:_____________________________________

<PAGE>

                                    EXHIBIT F

                             LETTER OF CREDIT NOTICE

TO:  Banks

RE:  Issuance of Letter of Credit pursuant to Article 3 of the Aspect
     Communications Corporation Credit Agreement dated as of August 9, 2002 (as
     amended or otherwise modified from time to time, the "Credit Agreement")
     among Aspect Communications Corporation, certain Banks signatory thereto,
     Comerica Bank, as Administrative Agent for the Banks and The CIT
     Group/Business Credit, Inc., as Collateral Agent for the Banks.

     On _________________, ____,* Issuing Bank, in accordance with Article 3 of
the Credit Agreement, issued its Letter of Credit number _____, in favor of
____________* for the account of [__________________].*The face amount of such
Letter of Credit is $________. The amount of each Bank's participation in such
Letter of Credit is as follows:*

     This notification is delivered this _____ day of _____________, ____,
pursuant to Section 3.3 of the Credit Agreement. Except as otherwise defined,
capitalized terms used herein have the meanings given them in the Credit
Agreement.

                                      Signed:

                                      COMERICA BANK, as Administrative Agent

                                      By: ___________________________________

                                      Its: __________________________________

[This form of Letter of Credit Notice (including footnotes) is subject in all
respects to the terms and conditions of the Credit Agreement which shall govern
in the event of any inconsistencies or omissions.]

_______________________
* Date of Issuance
* Beneficiary
* Account Party
* Amounts based on Percentages

<PAGE>

                                 EXHIBIT G

                        BORROWING BASE CERTIFICATE           REPORT #
                                                                        --------
               THE CIT GROUP/BUSINESS CREDIT, INC. ("CIT")   DATE
                                                                        --------
                    CLIENT NAME: ASPECT COMMUNICATIONS       ACCOUNT #
                                                                        --------

<TABLE>
                                                                        ------------------------------------------------------------
                                                                                                          BORROWING BASE
                                                                        ------------------------------------------------------------
<S>                                                                        <C>        <C>    <C>              <C>             <C>
CASH                                                                                                    COLLATERAL      AVAILABILITY

Line 1   Investment Account Balance(s) at Comerica Bank as of                                                    0.00
         CASH COLLATERAL AVAILABILITY

ACCOUNTS RECEIVABLE
------------------

Line 2   Beginning Accounts Receivable (Line 11 Previous Month)                                         61,730,835.00
Line 3   Plus:         Gross Sales            Dated:
Line 4   Less:         Credit Memos           Dated:
Line 5   Less:         Cash Receipts          Date of Deposit:
Line 6   Less:         Discounts/Deductions   Dated:
Line 7   Plus:         Non A/R Cash           Dated:
Line 8   Plus:         NSF Checks             Date of Return:
Line 9   Plus:         Miscellaneous Debits   Dated:
Line 10  Less:         Miscellaneous Credits  Dated:
Line 11  Total Ending Accounts Receivable (Aging Total)                                                 61,730,835.00

Line 12  Hardware, Software and Non-Maintenance A/R as of                                21,512,810.68
Line 13  Less:         Ineligible Accounts From the Month Ending:
Line 14                  Past Due (> 60 Days past due date)              7,075,341.00
Line 15                  Credit Balances Past Due                                  --
Line 16                  50% Crossage Accounts                             793,697.11
Line 17                  Disputed Sales                                    131,154.00
Line 18                  Foreign Accounts (excluding Canadian)
Line 19                  Government Accounts                               800,669.00
Line 20                  Customer Concentration Limit-Excess of 20%                --
Line 21                  Contra Accounts                                           --
Line 22                  Affiliated Accounts                                 1,787.42
Line 23                  Insolvent/DIP Accounts                            322,382.19
Line 24                  Unissued Credit Memos                                     --
Line 25                  Chargebacks                                               --
Line 26                  Other (Specify)                                           --
Line 27  Total Ineligible Hardware, Software A/R                                                         8,825,030.72
Line 28  Total Eligible Hardware, Software A/R                                                          12,687,779.96
Line 29  Net Hardware, Software A/R After Dilution Reserve (Dilution greater than 5%)   0.00%           12,667,779.96
Line 30  Hardware, Software and Non-Maintenance A/R C. V. at Advance Rate of           85.00%           10,784,612.97
Line 31  HARDWARE, SOFTWARE AND NON-MAINTENANCE A/R COLLATERAL VALUE                                                   10,784,612.97

Line 32  Maintenance, Service Accounts Receivable as of                                  40,218,024.32
Line 33  Less:         Ineligible Accounts From the Month Ending:
Line 34                  Past Due (> 60 days past due date)             16,017,007.00
Line 35                  Credit Balances Past Due                                  --
Line 36                  50% Crossage Accounts                             940,815.22
Line 37                  Disputed Sales                                    753,229.00
Line 38                  Foreign Accounts (excluding Canadian)                     --
Line 39                  Government Accounts                             2,176,118.00
Line 40                  Customer Concentration Limit-Excess of 20%                --
Line 41                  Contra Accounts                                           --
Line 42                  Affiliated Accounts                                 3,000.00
Line 43                  Insolvent/DIP Accounts                          1,315,528.95
Line 44                  Unissued Credit Memos                                     --
Line 45                  Chargebacks                                               --
Line 46                  Other (Specify)                                           --
Line 47  Total Ineligible Maintenance, Service A/R                                                      21,205,696.17
Line 48  Total Eligible Maintenance, Service A/R                                                        19,012,326.15
Line 49  Net Maintenance, Service A/R After Dilution Reserve (Dilution greater than 5%) 0.00%           19,012,326.15
Line 50  Maintenance, Service A/R Collateral Value at Advance Rate of                  85.00%           16,160,477.23
Line 51  MAINTENANCE, SERVICE A/R COLLATERAL VALUE                                                                     16,160,477.23

Line 52  GROSS ACCOUNTS RECEIVABLE COLLATERAL AVAILABILITY                                                             26,945,090.19
Line 53  Prior 60 days Cash Collections                                                                 53,662,704.00
Line 54  ACCOUNTS RECEIVABLE COLLATERAL AVAILABILITY                                                                   26,945,090.19

Line 55  GROSS AVAILABILITY (CAPPED AT $50,000,000)                                                                    26,945,090.19
Line 56  Less: Term Loan                                                                                           --
Line 57  Less: Revolver Loan Balance                                                                               --
Line 58  Less: Stand-bi Letters of Credit                                                                          --
Line 59  NET AVAILABILITY                                                                                              26,945,090.19

Line 60  Total Cash and Short-Term Investment Balances a/o                                                         --

</TABLE>

--------------------------------------------------------------------------------
We hereby pledge and assign all inventory and/or accounts ("Collateral") listed
above or annexed hereto. The Collateral is owned by the undersigned, free and
clear of all liens, security interests, claims, charges, or trusts, legal or
equitable, now existing or which might arise with the passage of time, nor has
the Collateral been previously assigned to CIT. We assign to CIT all proceeds of
the Collateral, all liens or claims relating to or arising from the Collateral.
All proceeds of the Collateral received by undersigned are to be received in
trust for CIT's benefit and are to be immediately delivered to CIT or per CIT's
direction. The accounts arise from bona fide sales and delivery of goods or the
due performance of services. There are no offsets, setoffs, counteraccounts or
counterclaims disputes or defenses of any kind against any account from any
account debtor. All invoices and proofs of delivery are originals or true copies
and all invoices represent the entire agreement between the undersigned and the
account debtor.

The assignment supplements and is a part of the Financing Agreement
("Agreement") between CIT and the undersigned. All representations and
warranties set forth in the Agreement are restated herein and represented to CIT
as true as of the date hereof, acknowledging CIT's reliance on said
representations and warranties.
--------------------------------------------------------------------------------

Authorized Signature:
                     ------------------------------------------
               Title:
                     ------------------------------------------

                                  Page 1 of 1

<PAGE>

                                                                       Exhibit H

                                                                  Execution Copy

                            COMPANY PLEDGE AGREEMENT

         THIS STOCK PLEDGE ("Stock Pledge") made as of this 9th day of August,
2002 by and between Aspect Communications Corporation, a California corporation
("Company") and The CIT Group/Business Credit, Inc., a New York corporation, as
Collateral Agent for and on behalf of the Banks (as defined below) ("Secured
Party").

                                    RECITALS

         A.  Pursuant to that certain Credit Agreement dated as of August 9,
2002 (as may be amended, or otherwise modified from time to time, the "Credit
Agreement") by and among Company, Secured Party as Collateral Agent, Comerica
Bank, as Administrative Agent and the financial institutions which are named in
and are signatories to the Credit Agreement ("Banks"), the Banks have agreed to
extend credit to Company on the terms set forth in the Credit Agreement.

         B.  As a condition to the performance of their respective obligations
under the Credit Agreement, the Banks, and Secured Party, as Collateral Agent
for the Banks, have required that Company provide this Stock Pledge to Secured
Party, as Collateral Agent for the Banks, granting various security interests,
liens and other encumbrances as security for the Company*s obligations under its
Notes, the Credit Agreement and the other Loan Documents.

         C.  Secured Party is acting as Collateral Agent for the Banks pursuant
to Section 12.1 of the Credit Agreement.

         NOW, THEREFORE, for and in consideration of the mutual promises,
covenants and agreements hereinafter set forth, the parties hereto agree as
follows:

         I.  Creation of Security Interest

         Company hereby grants to Secured Party, on behalf of Banks and the
Administrative Agent, a security interest in the property described in paragraph
II, below ("Collateral").

         II. Collateral

         The Collateral consists of the following:

         (a) 100% of the outstanding shares of each class of stock, (or other
ownership interest) of each Domestic Subsidiary listed on Schedule A-1 hereto
(as such Schedule may be revised pursuant to Section III B.1 hereof) and 65% of
the outstanding shares of each class of stock (or other ownership interest) of
each Foreign Subsidiary listed on Schedule A-2 (as such Schedule may be revised
pursuant to Section III B.1 hereof) hereto, together with all of the
certificates and/or instruments representing such shares of stock (or other
ownership interest),

<PAGE>

and all cash, securities, dividends, rights and other property at any time and
from time to time received, receivable or otherwise distributed in respect of or
in exchange for any or all of such shares. The foregoing notwithstanding, the
Collateral shall not be deemed to include securities of a Foreign Subsidiary
(including dividends consisting of such securities) distributed in respect of or
in exchange for any and all of such shares, if pledging such securities as
Collateral hereunder would result in Company pledging more than 65% of the
outstanding shares of capital stock of such Foreign Subsidiary;

         (b)  100% of any additional shares of stock, (or other ownership
interest) of any of the Domestic Subsidiaries listed on Schedule A-1 hereto and
65% of any additional shares of stock, (or other ownership interest) of any of
the Foreign Subsidiaries listed on Schedule A-2 hereto, at any time and from
time to time acquired by the Company in any manner, but, in the case of such
shares of stock and other ownership interests with respect to a Foreign
Subsidiary, only to the extent that such shares or ownership interests, when
aggregated with the shares and ownership interests of such Foreign Subsidiary
pledged under clause (a) of this paragraph II, does not exceed 65% of the
outstanding shares of each class of stock or other ownership interest that are
entitled to vote for directors or on any other matter of such Foreign
Subsidiary, all of the cash, securities, dividends, rights and other property at
any time and from time to time received, receivable or otherwise distributed in
respect of or in exchange for any or all of such shares. The foregoing
notwithstanding, the Collateral shall not be deemed to include securities of a
Foreign Subsidiary (including dividends consisting of such securities)
distributed in respect of or in exchange for any or all of such shares, if
pledging such securities as Collateral hereunder would result in Company
pledging more than 65% of the outstanding shares of capital stock of such
Foreign Subsidiary;

         (c)  All other property hereafter delivered to the Agent in
substitution for or in addition to the foregoing, all certificates and
instruments representing or evidencing such property, and all cash, securities,
interest, dividends, rights and other property at any time and from time to time
received, receivable or otherwise distributed in respect of or in exchange for
any or all thereof; and

         (d)  All products and proceeds of all of the foregoing.

         III. Company's Obligations

         A.   Payment of Secured Indebtedness. The security interest created
herein is given as security for:

         (1)  All of Company's obligations contained in or arising under or in
connection with the Credit Agreement and the Notes issued by it from time to
time pursuant to the Credit Agreement, and all obligations of Company contained
in or arising under the other Loan Documents executed by Company;

         (2)  All of Company's obligations contained in or arising under any and
all Letter of Credit Agreements executed or to be executed by Company from time
to time pursuant to the Credit Agreement, and any Letters of Credit issued or to
be issued thereunder;

                                       -2-

<PAGE>

         (3)  All of Company's obligations contained in or arising under any
Bank Hedging Agreement;

         (4)  The obligations of Company for payment of all sums hereafter
loaned, paid out, expended or advanced by or for the account of the Banks (or
any of them), the Administrative Agent or by the Secured Party under the terms
of this Stock Pledge, the Credit Agreement, or the other Loan Documents, in
connection with the Collateral or any of the documents or instruments described
in this Stock Pledge, the Credit Agreement or the other Loan Documents;

         together with interest thereon as provided for herein or therein; and
also as security for all other indebtedness and liabilities, whether direct,
indirect, absolute or contingent, owing by the Company to the Banks in any
manner under the Credit Agreement or the Loan Documents, which hereafter become
due, or that may hereafter be incurred by the Company to or acquired (pursuant
to the Credit Agreement or the other Loan Documents) by the Banks, and all other
future obligations of the Company to the Banks, their successors and assigns,
howsoever created, arising or evidenced, whether joint or several, direct or
indirect, absolute or contingent, primary or secondary, and any judgments that
may hereafter be rendered on such indebtedness or any part thereof, with
interest according to the rates and terms specified, or as provided by law, and
any and all replacements, consolidations, amendments, renewals or extensions of
the foregoing (collectively herein called the "Indebtedness").

         B.   Protection of Security Interest.

         (1)  Company shall take any and all steps required to establish and
maintain Secured Party's first priority security interest in the collateral and
in pursuance thereof Company agrees that Company shall deliver or caused to be
delivered to Secured Party and Secured Party shall receive possession, on behalf
of Banks, of certificates representing all of the pledged shares referred to in
Schedule A-1 or A-2, as the case may be, properly endorsed or with assignments
separate from such certificates in blank for transfer. In addition Secured Party
shall receive proof that appropriate acknowledgments, governmental approvals,
share register entries, local pledge agreements, financing statements,
collateral and other documents covering the Collateral have been executed and
delivered by the appropriate parties and recorded on file with such Persons and
in such jurisdictions as necessary to perfect the security interests, or other
liens granted hereby and/or thereby. The Secured Party from time to time shall
revise Schedule A-1 and Schedule A-2 hereto and promptly deliver a copy thereto
to Company and the Banks, on the effective date of the acquisition or creation
by Company of a Domestic Subsidiary or a direct Foreign Subsidiary (as the case
may be), adding to Schedule A-1 the name of each such Domestic Subsidiary or to
Schedule A-2 each such direct Foreign Subsidiary (as the use may be) so acquired
or created, and upon such revision, Company shall be deemed to have pledged 100%
of the capital stock (or other ownership interests) of each such Domestic
Subsidiary and 65% of the capital stock (or other ownership interests) of each
such Foreign Subsidiary so acquired or created to Secured Party for and on
behalf of Banks.

         (2)  It will not sell, transfer, assign or otherwise dispose of any of
the Collateral or any interest therein except in accordance with Section 8.5 of
the Credit Agreement or permit anything to be done that may materially impair
the value of any of the Collateral or the security intended to be afforded by
this Stock Pledge.

                                      -3-

<PAGE>

         (3)  It will, subject to the applicable terms of the Credit Agreement,
pay all taxes and assessments upon the Collateral or for its use or operation
before any interest or penalty for nonpayment attaches thereto unless said
payment is being contested in good faith and it establishes a reserve as
required by generally accepted accounting principles.

         (4)  It will, subject to the applicable terms of the Credit Agreement,
sign and execute alone or with Secured Party any financing statement or other
document or procure any documents and pay all reasonable connected costs,
necessary to protect the security interest under this Stock Pledge against the
rights or interests of third persons.

         (5)  It will, subject to the applicable terms of the Credit Agreement,
reimburse Secured Party for all reasonable costs, including reasonable
attorneys' fees, incurred for any action taken by Secured Party to remedy an
Event of Default which Secured Party elects to remedy pursuant to its rights
under Article VI hereof.

         (6)  It will:

              (i)   keep accurate, separate and complete records of the
         Collateral and, subject to the applicable terms of the Credit
         Agreement, allow Secured Party to examine, audit and inspect Company's
         books, accounts, records (including without limitation all records
         relating to the Collateral or the Indebtedness), ledgers and assets
         and properties of every kind and description wherever located at all
         reasonable times during normal business hours, upon oral or written
         request of Secured Party, and to make and take away copies of any and
         all such books, accounts, records and ledgers. An examination of the
         records or properties of the Company may require revealment of
         proprietary and/or confidential data and information, and the
         provisions of Section 13.11 of the Credit Agreement are incorporated
         herein;

              (ii)  punctually and properly perform all of its covenants and
         duties under any other security agreement, mortgage, collateral pledge
         agreement or contract of any kind now or hereafter existing as security
         for or in connection with payment of the Indebtedness, or any part
         thereof;

              (iii) perform its obligations under the Loan Documents;

              (iv)  promptly furnish Secured Party with any information in
         writing which Secured Party may reasonably request concerning the
         Collateral;

              (v)   promptly notify Secured Party of any material change in any
         fact or circumstances warranted or represented by Company in this Stock
         Pledge or in any other writing furnished by Company to Secured Party in
         connection with the Collateral or the Indebtedness;

              (vi)  promptly notify Secured Party of any material claim, action
         or proceeding affecting the Collateral and title therein, or in any
         part thereof, or the security interest created herein, and, at the
         request of the Secured Party, appear in and defend, at Company's
         expense, any such action or proceeding; and

                                      -4-

<PAGE>

              (vii)  promptly, after being requested by Secured Party, pay to
         Secured Party the amount of all reasonable expenses, including
         reasonable attorneys' fees and other legal expenses, incurred by
         Secured Party in protecting and maintaining the Collateral or its
         rights hereunder, or in connection with any audit or inspection of the
         Collateral pursuant to the terms hereof, and in enforcing the security
         interest created herein.

              (viii) in the event Company receives any property in respect of
         the Collateral from time to time, Company acknowledges that the same
         shall be received IN TRUST for Secured Party and agrees immediately to
         deliver the same to Secured Party in original form of receipt. The
         foregoing notwithstanding, Company shall not be deemed to receive in
         trust and shall not be obligated to deliver to Secured Party any
         property described in this clause consisting of securities of a Foreign
         Subsidiary, if pledging such securities as Collateral hereunder would
         result in Company pledging more than 65% of the outstanding shares of
         capital stock of such Foreign Subsidiary.

              (ix)   cause each subsidiary not to issue any other voting stock
         in addition to or in substitution for the Collateral, except to
         Company, or in connection with outstanding stock options or with the
         prior consent of Secured Party, which consent shall not unreasonably
         be withheld.

              (x)    provide Secured Party with copies of all reports, if any,
         filed by Company with the Securities Exchange Commission or any other
         comparable commission within ten (10) business days after the last date
         such report is required to be filed.

         (7)  With respect to any Collateral of a kind requiring an additional
security agreement, financing statement, or other writing to perfect a security
interest therein in favor of Secured Party, on behalf of Banks, Company will
forthwith execute and deliver to Secured Party on behalf of Banks, whatever the
Secured Party or the Majority Banks shall deem necessary or proper for such
purpose. Should any covenant, duty or agreement of Company fail to be performed
in accordance with its terms hereunder, Secured Party may, but shall never be
obligated to, perform or attempt to perform such covenant, duty or agreement on
behalf of Company, and any amount expended by Secured Party in such performance
or attempted performance shall become part of the Indebtedness, and, at the
request of Secured Party, Company agrees to pay such amount to Secured Party
upon demand at Secured Party's office in Los Angeles, California together with
interest thereon at the default interest rate applicable to Prime-based Advances
of the Revolving Credit from the date of such expenditure by Secured Party until
paid. With respect to any Collateral in which Company acquires any rights
subsequent to the date hereof and which, under applicable law, a security
interest is or can be perfected by possession, Company agrees to deliver
possession of such Collateral to Secured Party immediately upon its acquisition
of rights therein.

         (8)  Company will hold the proceeds of any of the Collateral in trust
for Secured Party on behalf of the Banks, will not commingle said proceeds with
any other funds, and, after an Event of Default, will deliver such proceeds to
Secured Party at its request.

         (9)  If Secured Party, acting in its sole discretion, redelivers any
Collateral to Company or Company's designee for the purpose of

                                      -5-

<PAGE>

              (i)    the ultimate sale or exchange thereof, or

              (ii)   presentation, collection, renewal, or registration of
                     transfer thereof,

such redelivery shall not constitute a release of Secured Party's security
interest therein or in the proceeds thereof unless Secured Party, with the
consent of the Majority Banks, specifically so agrees in writing. Secured Party
shall redeliver shares of stock or other ownership interest of a Subsidiary held
as Collateral if they are being sold as an Asset Sale in accordance with Section
8.5 of the Credit Agreement and upon closing of such Asset Sale such redelivery
shall constitute a release of Secured Party's security interest in such
Collateral.

         (10) If Company requests any such redelivery, Company will deliver with
such request a duly executed financing statement in form and substance
satisfactory to Secured Party.

         IV.  Default

         The term "Event of Default", as used herein, means the occurrence of
any Event of Default under the Credit Agreement or any breach, violation or
non-performance of any warranty, covenant or understanding on Company's part
hereunder.

         V.   Consequence of Default.

         Upon and during the continuance of an Event of Default, Secured Party
shall be entitled, subject to applicable law, to all of its remedies specified
herein, in the Credit Agreement, or in any other document executed in connection
with the Credit Agreement or this Stock Pledge, or provided by law.
Additionally, upon and during the continuance of an Event of Default and subject
to applicable law, Secured Party will be entitled to receive all dividends
payable in respect of the pledged shares evidencing the Collateral pledged under
this Stock Pledge (provided, however, that Secured Party shall not be entitled
to receive dividends in the form of shares of stock or other ownership interest
of a Foreign Subsidiary if pledging such securities as Collateral hereunder
would result in Company pledging more than 65% of the outstanding shares of
capital stock of such Foreign Subsidiary) , and may change the registration of
any registerable Collateral to any other name or form and is hereby authorized
to appoint any officer or agent of Secured Party as Company's true and lawful
proxy and attorney-in-fact, with power, upon the occurrence of any Event of
Default (exercisable so long as such Event of Default is continuing), to
exercise all voting rights in respect of the shares evidencing the Collateral
pledged hereby; to endorse Company's name or any of its officers' names or
agents' names upon any notes, checks, drafts, money orders, or other instruments
of payment (including payments payable under any policy of insurance on the
Collateral) or Collateral that may come into possession of the Secured Party in
full or part payment of any Indebtedness to give written notice to such office
and officials of the United States Post Office to effect such change or changes
of address so that all mail addressed to Company may be delivered directly to
Secured Party (and Secured Party, upon promptly processing such mail, shall
forward to Company all mail that is not Collateral that Secured Party needs to
retain to perfect its security interest therein or to exercise its rights and
remedies with respect to) to execute on behalf of Company any financing
statements, amendments, subordinations or other filings pursuant to the Credit
Agreement; granting unto Secured Party on behalf of the Banks, as the proxy and
attorney-in-fact of Company, full power to do any and all things necessary to be
done in and about the premises as fully and effectually as

                                      -6-

<PAGE>

Company might or could do, and hereby ratifying all that said proxy and attorney
shall lawfully do or cause to be done by virtue hereof. The proxy and power of
attorney described herein shall be deemed to be coupled with an interest and
shall be irrevocable for the term of the Credit Agreement, and all transactions
thereunder and thereafter as long as any Indebtedness or any of the commitments
to lend remain outstanding. The Secured Party shall, during the continuance of
any Event of Default, have full power, subject to applicable law to collect,
compromise, endorse, sell or otherwise deal with the Collateral or proceeds
thereof on behalf of the Banks in its own name or in the name of Company
provided that Secured Party shall act in a commercially reasonable manner.

         VI.  Secured Party's Rights and Remedies.

         Secured Party shall have available to it (subject to applicable law)
the following rights and remedies upon occurrence and during the continuance of
an Event of Default:

         A.   Right to Assign. Secured Party may assign this Stock Pledge only
as provided in the Credit Agreement and if Secured Party does assign this Stock
Pledge, the assignee shall be entitled to the performance of all of Company's
obligations and agreements under this Stock Pledge, and the assignee shall be
entitled to all the rights and remedies of Secured Party under this Stock
Pledge.

         B.   Right to Discharge Company's Obligations. Secured Party may (i)
with the approval of the Majority Banks, discharge taxes, liens or security
interests or other encumbrances at any time levied or placed on the Collateral
which are superior to the security interest herein granted, (ii) remedy or cure
any default of Company under the terms of any lease, rental agreement, land
contract or other document which in any way pertains to or affects Company's
title to or interest in any of the Collateral, (iii) pay for insurance on the
Collateral, and (iv) pay for the maintenance and preservation of the Collateral,
unless with respect to the obligations under clauses (i) or (ii) Company is
contesting in good faith such obligations, and Company agrees to reimburse
Secured Party, on demand, for any payment made or any expense incurred by
Secured Party pursuant to the foregoing authorization, with interest at the rate
then applicable to Prime-based Advances of the Revolving Credit, which payments
and expenses shall be secured by the security intended to be afforded by this
Stock Pledge.

         C.   Remedies and Enforcement. Secured Party shall have and may
exercise any and all rights of enforcement and remedies afforded to a secured
party under the Uniform Commercial Code as adopted and in force in the State of
California, to the extent permitted by applicable law, on the date of this Stock
Pledge or the date of Company's default together with any and all other rights
and remedies otherwise provided and available to Secured Party by law unless
such application would result in the invalidity or unenforceability of any
provision hereof, in which case the law of the state in which any of the
Collateral is located shall apply to the extent necessary to render such
provision valid and enforceable; and, in conjunction with, in addition to, or
substitution for those rights, at Secured Party's discretion, Secured Party may:

         (1)  Apply any of the Collateral against any of the Indebtedness
secured hereby;

                                      -7-

<PAGE>

         (2)  Waive any default, or remedy any default in any reasonable manner,
without waiving its rights and remedies upon default and without waiving any
other prior or subsequent default;

         (3)  Without any notice to Company, notify any parties obligated on any
of the Collateral to make payment to the Secured Party of any amounts due or to
become due thereunder and enforce collection of any of the Collateral by suit or
otherwise and surrender, release or exchange all or any part thereof, or
compromise or extend or renew for any period (whether or not longer than the
original period) the indebtedness thereunder or evidenced thereby. Upon request
of the Secured Party, Company will, at its own expense, notify any parties
obligated to Company on any of the Collateral to make payment to the Secured
Party of any amounts due or to become due thereunder. Company agrees that
Secured Party shall not be liable for any loss or damage which Company suffers
or may suffer as a result of Secured Party's processing of items or its exercise
of any other rights or remedies under this Stock Pledge, including without
limitation indirect, special or consequential damages, loss of revenues or
profits, or any claim, demand or action by any third party not related to or
affiliated with Company arising out of or in connection with the processing of
items (excluding only the claims of such third parties in connection with the
processing of items to the extent they are due solely to the gross negligence or
willful misconduct of Secured Party) or the exercise of any other rights or
remedies hereunder. Company further agrees to indemnify and hold Secured Party
harmless from and against all such third party claims, demands or actions,
including without limitation litigation costs and reasonable attorneys' fees.
None of Secured Party, the Administrative Agent or any Bank may not enter into
any settlement or other compromise with respect to any claim covered by the
indemnity set forth herein without the prior written consent of the Debtor from
which such indemnity is sought, which consent shall not be unreasonably withheld
and which consent shall not be required following the occurrence and during the
continuance of an Event of Default.

         D.   Right of Sale.

         (1)  Company agrees that Secured Party may, at its option, sell and
dispose of the Collateral at public or private sale without any previous demand
of performance. Company agrees that notice of such sale sent to Company's
address, as set forth in the Credit Agreement, by certified or registered mail
sent at least ten (10) days prior to such sale, shall constitute reasonable
notice of sale. The foregoing shall not require notice if none is necessary
under applicable law. The proceeds of sale shall be applied in the following
order:

              (i)   to all reasonable costs and charges incurred by Secured
         Party in the taking and causing the removal and sale of said property,
         including such reasonable attorneys' fees as shall have been incurred
         by Secured Party;

              (ii)  to the Indebtedness, including all accrued interest thereon;
         and

              (iii) any surplus of such proceeds remaining shall be paid to the
         Company, or to such other party who shall lawfully be entitled thereto.

                                      -8-

<PAGE>

         (2)  At any sale or sales made pursuant to this Stock Pledge or in a
suit to foreclose the same, the Collateral may be sold en masse or separately,
at the same or at different times, at the option of the Secured Party or its
assigns. Such sale may be public or private with notice as required by the
Uniform Commercial Code as then in effect in the state in which the Collateral
is located, and the Collateral need not be present at the time or place of sale.
At any such sale, the Secured Party or any Bank may bid for and purchase any of
the property sold, notwithstanding that such sale is conducted by the Secured
Party or its attorneys, agents, or assigns.

         (3)  If by reason of any prohibition contained in the Securities Act of
1933, as now or hereafter in effect, or in applicable California, Michigan,
Delaware or other state securities laws, as now or hereafter in effect, or in
any rules or regulations pertaining to any of the foregoing laws, Secured Party
believes in its sole judgment that it is compelled to resort to one or more
private sales of the shares of stock constituting Collateral to a single
purchaser or a restricted group of purchasers who will be obliged to agree,
among other things, to acquire such securities for their own account, for
investment and not with a view to the distribution or resale thereof, Company
acknowledges and agrees that private sales of such Collateral may be held
notwithstanding that such sales may be at prices and on other terms less
favorable to Company than if such Collateral were sold at public sale. Company
further agrees that Secured Party has no obligation to delay the sale of any
such Collateral for the period of time necessary to permit registration of the
Collateral, even if the issuer thereof would, or should, agree to register such
Collateral for public sale under applicable securities laws. Company
specifically agrees that private sales made under the foregoing circumstances
shall be deemed to have been made in a "commercially reasonable" manner.

         E.   Miscellaneous. Secured Party shall have the right at all times to
enforce the provisions of this Stock Pledge on behalf of Banks in strict
accordance with the terms hereof, notwithstanding any conduct or custom on the
part of Secured Party in refraining from so doing at any time or times. The
failure of Secured Party at any time or times to enforce its rights under said
provisions strictly in accordance with the same shall not be construed as having
created a custom in any way or manner contrary to the specific provisions of
this Stock Pledge or as having in any way or manner modified the same. All
rights and remedies of Secured Party and Banks are cumulative and concurrent,
and the exercise of one right or remedy shall not be deemed a waiver or release
of any other right or remedy.

         VII. Representations and Warranties of Company.

         Company represents and warrants, as continuing representations and
warranties so long as the Guaranty remains in effect, that:

         A.   The individual signatory hereto has authority to execute and
deliver this Stock Pledge on behalf of Company.

         B.   No financing statement covering the Collateral, or any part
thereof, has been filed with any filing officer other than in favor of Secured
Party.

         C.   No other agreement, pledge or assignment covering the Collateral,
or any part thereof, has been made and no security interest, other than the one
created hereby or pursuant to

                                      -9-

<PAGE>

pledges and security agreements previously made in favor of Secured Party on
behalf of the Banks, has attached or been perfected in the Collateral or in any
part thereof.

         D.    No material dispute, right of setoff, counterclaim or defenses
exist with respect to any part of the Collateral.

         E.    [Intentionally Omitted]

         F.    The Collateral, (1) in the case of each Domestic Subsidiary,
constitutes all the issued and outstanding capital stock (or other ownership
interests) of each of the Domestic Subsidiaries, (2) in the case of each Foreign
Subsidiary, constitutes no more than 65% of the issued and outstanding capital
stock (or other ownership interests) of such Foreign Subsidiary, (3) have been
duly authorized and issued to Company, (3) is fully paid and non-assessable, (4)
is freely and validly assignable by Company, and (5) is not subject to any
option, warrant right to call or commitment of any kind or nature.

         G.    At the time Secured Party's security interest attaches to any of
the Collateral or its proceeds, Company will be the lawful owner with the right
to transfer any interest therein, and that Company will make such further
assurances as to prove its title to the Collateral as may be reasonably required
and will defend the Collateral and its proceeds against the lawful claims and
demands of all persons whomsoever. The delivery at any time by Company to
Secured Party of Collateral or financing statements covering Collateral shall
constitute a representation and warranty by Company under this Stock Pledge
that, with respect to such Collateral, and each item thereof, Company is owner
of the Collateral and the matters heretofore warranted in this paragraph are
true and correct.

         VIII. Mutual Agreements.

         Company and Secured Party mutually agree as follows:

         A.   "Company" and "Secured Party" as used in this Stock Pledge include
the successors and permitted assigns of those parties.

         B.   To the extent permitted by applicable law, except as otherwise
provided herein, the law governing this secured transaction shall be that of the
State of California, without giving effect to conflicts of law principles.

         C.   This Stock Pledge includes all amendments and supplements hereto
and assignments hereof and Company and Secured Party shall not be bound by any
amendment or undertaking not expressed in a writing executed by each of them.

         D.   All capitalized terms not specifically defined herein which are
defined in the Credit Agreement are used as defined in the Credit Agreement.

         E.   This Stock Pledge shall be a continuing security interest in every
respect (whether or not the outstanding balance of the Indebtedness is reduced
to zero) and Secured Party's security interest in the Collateral as granted
herein shall continue in full force and effect until all

                                      -10-

<PAGE>

of the Indebtedness is indefeasibly repaid and discharged in full and no
commitment (whether optional or obligatory) to extend any credit under the
Credit Agreement remains outstanding.

         F.   The parties hereto acknowledge that this Stock Pledge is subject
to the mutual waiver of jury trial contained in Section 13.14 of the Credit
Agreement and to the consent to jurisdiction provisions contained in Section
13.2 of the Credit Agreement.

         G.   This Stock Pledge has been executed and delivered pursuant to the
Credit Agreement and in the event of any conflict between this Stock Pledge and
the Credit Agreement, the Credit Agreement shall govern.

         IN WITNESS WHEREOF, Company and Secured Party have executed this Stock
Pledge on the day and year first above written.

                                            COMPANY:

                                            ASPECT COMMUNICATIONS CORPORATION, a
                                            California corporation

                                            By:_________________________________
                                            Its:________________________________

                                            ACCEPTED BY SECURED PARTY:

                                            THE CIT/GROUP BUSINESS CREDIT, INC.,
                                            as Collateral Agent for the Banks

                                            By:_________________________________
                                            Its:________________________________

                                                                  Signature Page
                                                        Company Pledge Agreement

                                      -11-

<PAGE>

                                  SCHEDULE A-1

Domestic Subsidiaries

                                       1

<PAGE>

                                  SCHEDULE A-2

Foreign Subsidiaries

         Aspect Telecommunications Technology Ltd.        Cayman Islands

         Aspect Communications Europe B.V.                Netherlands

         Aspect Communications UK Limited                 United Kingdom

         Aspect Communications GmbH                       Germany

<PAGE>

                                    EXHIBIT I

                                     FORM OF
                              ASSIGNMENT AGREEMENT

                                                              Date:_____________

To:   ASPECT COMMUNICATIONS CORPORATION

and

COMERICA BANK ("Administrative Agent")

RE:   Aspect Communications Corporation Credit Agreement dated as of August 9,
      2002 (as amended or otherwise modified from time to time, the "Credit
      Agreement"), among Aspect Communications Corporation ("Company"), Comerica
      Bank in its capacity as administrative agent for the Banks
      ("Administrative Agent"), certain Banks from time to time party thereto
      and The CIT Group/Business Credit, Inc., as Collateral Agent for the Banks

Ladies and Gentlemen:

      Reference is made to Sections 13.8(c) and (d) of the Credit Agreement.
Unless otherwise defined herein or the context otherwise requires, all initially
capitalized terms used herein without definition shall have the meanings
specified in the Credit Agreement.

      This Assignment Agreement constitutes notice to each of you of the
proposed assignment and delegation by [insert assignor Bank] (the "Assignor") to
[insert proposed assignee] (the "Assignee"), and, subject to the terms and
conditions of the Credit Agreement, the Assignor hereby sells and assigns to the
Assignee, and the Assignee hereby purchases and assumes from the Assignor,
effective on the "Effective Date" (as hereafter defined) that undivided interest
in each of Assignor's rights and obligations under the Credit Agreement and the
other Loan Documents equal to ___% of the Revolving Credit (and participations
in any outstanding Letters of Credit and Swing Line Advances) and ____% of Term
Loan A such that, after giving effect to the foregoing assignment and
assumption, [and the other assignments by Assignor to ___________ on the date
hereof,] the Assignee's interest and the Assignor's remaining interest in the
Revolving Credit (and participations in any outstanding Letters of Credit and
Swing Line Advances) and of the Term Loan shall be as set forth on the attached
schedule.

      The Assignor hereby instructs the Administrative Agent to make all
payments from and including the Effective Date hereof in respect of the interest
assigned hereby, directly to the Assignee. The Assignor and the Assignee agree
that all interest and fees accrued up to, but not including, the Effective Date
of the assignment and delegation being made hereby are the property of the
Assignor, and not the Assignee. The Assignee agrees that, upon receipt of any
such interest or fees accrued up to the Effective Date, the Assignee will
promptly remit the same to the Assignor.

<PAGE>

      The Assignee hereby confirms that it has received a copy of the Credit
Agreement and the exhibits and schedules referred to therein, and all other Loan
Documents which it considers necessary, together with copies of the other
documents which were required to be delivered under the Credit Agreement as a
condition to the making of the loans thereunder. The Assignee acknowledges and
agrees that it: (a) is legally authorized to enter into this Assignment
Agreement; (b) has made and will continue to make such inquiries and has taken
and will take such care on its own behalf as would have been the case had its
Percentages been granted and its loans been made directly by such Assignee to
the Company without the intervention of the Administrative Agent, the Assignor
or any other Bank; and (c) has made and will continue to make, independently and
without reliance upon the Administrative Agent, the Assignor or any other Bank,
and based on such documents and information as it has deemed appropriate, its
own credit analysis and decisions relating to the Credit Agreement. The Assignee
further acknowledges and agrees that neither the Administrative Agent nor the
Assignor has made any representations or warranties about the creditworthiness
of the Company or any other party to the Credit Agreement or any other of the
Loan Documents, or with respect to the legality, validity, sufficiency or
enforceability of the Credit Agreement, or any other of the Loan Documents. This
assignment shall be made without recourse to or warranty by the Assignor, except
as set forth herein.

      Assignee represents and warrants that it is a Person to which assignments
are permitted pursuant to Section 13.8(c) of the Credit Agreement.

      Assignor represents and warrants, as of the Effective Date, that it is the
legal and beneficial owner of the interest being assigned and delegated by it
hereunder and that such interest is free and clear of any pledge, encumbrance or
other adverse claim or interest created by Assignor.

      Except as otherwise provided in the Credit Agreement, effective as of the
Effective Date:

             (a)   the Assignee: (i) shall be deemed automatically to have
      become a party to the Credit Agreement and the other Loan Documents, to
      have assumed all of the Assignor's obligations thereunder to the extent of
      the Assignee's Percentage referred to in the second paragraph of this
      Assignment Agreement, and to have all the rights and obligations of a
      "Bank" to the Credit Agreement and the other Loan Documents, as if it were
      an original signatory thereto to the extent specified in the second
      paragraph hereof; and (ii) agrees to be bound by the terms and conditions
      set forth in the Credit Agreement and the other Loan Documents as if it
      were an original signatory thereto; and

             (b)   the Assignor's obligations under the Credit Agreement and the
      other Loan Documents shall be reduced by the percentage assigned to
      Assignee referred to in the second paragraph of this Assignment Agreement.

      As used herein, the term "Effective Date" means the date on which all of
the following have occurred or have been completed, as reasonably determined by
the Administrative Agent:

                                       2

<PAGE>

      (a)    the delivery to the Administrative Agent of an original of this
      Assignment Agreement executed by the Assignor and the Assignee;

      (b)    the payment to the Administrative Agent of the $3,500 processing
      fee referred to in Section 13.8(d) (ii) of the Credit Agreement; and

      (c)    all other restrictions and items noted in Sections 13.8(c) and (d)
      of the Credit Agreement have been completed.

      Following the execution and delivery of this Assignment Agreement by the
Assignor and Assignee to the Administrative Agent, Administrative Agent shall
record the assignment in the Register pursuant to Section 13.8(f) of the Credit
Agreement and the Administrative Agent shall notify the Assignor and the
Assignee, along with the Company of the Effective Date.

      On the Effective Date the Assignee shall pay to the Assignor the amount
agreed upon with respect to the outstanding principal amount of the outstanding
Advances owed to Assignor by Company under the Credit Agreement in respect of
the interest being assigned hereby.

      The Assignee has delivered to the Administrative Agent (or is delivering
to the Agent concurrently herewith) the tax forms referred to in Section 13.12
of the Credit Agreement, and other forms reasonably requested by the
Administrative Agent, if required. The Assignor has delivered to the Agent (or
is delivering to Agent concurrently herewith), the original of each Note (if any
issued) held by the Assignor under the Credit Agreement.

      Please evidence your consent to and acceptance of the proposed assignment
and delegation set forth herein by signing and returning counterparts hereof to
the Assignor and the Assignee.

                                               [ASSIGNOR]

                                               By:______________________________

                                               Its:_____________________________

                                               [ASSIGNEE]

                                               By:______________________________

                                               Its:_____________________________

                                       3

<PAGE>

ACCEPTED AND CONSENTED TO
this ___ day of ____________, ________

COMERICA BANK, Administrative Agent

By:___________________________________

Its:__________________________________

ASPECT COMMUNICATIONS CORPORATION

By:___________________________________

Its:__________________________________

[This form of Assignment Agreement (including footnotes) is subject in all
respects to the terms and conditions of the Credit Agreement which shall govern
in the event of any inconsistencies or omissions.]

                                       4

<PAGE>

                        SCHEDULE TO ASSIGNMENT AGREEMENT
                ASSIGNEE'S/ASSIGNOR'S PERCENTAGES AND ALLOCATIONS

                                 Percentages after Assignment

                      Revolving Credit     Equipment Credit    Term Loan

Assignor [Name]

Assignee [Name]

<PAGE>

                                                                       Exhibit K

                                                                  Execution Copy

                               SECURITY AGREEMENT

         This SECURITY AGREEMENT ("Security Agreement") is made as of this 9th
day of August, 2002 by and among Aspect Communications Corporation, a California
corporation (the "Borrower") and such other persons or entities which from time
to time become parties hereto (collectively, including the Borrower, the
"Debtors" and individually each a "Debtor") and The CIT Group/Business Credit,
Inc., a New York corporation, as Collateral Agent for and on behalf of the Banks
(as defined below) ("Secured Party").

                                    RECITALS

         A. WHEREAS, pursuant to that certain Credit Agreement dated as of
August 9, 2002 (as amended or otherwise modified from time to time, the "Credit
Agreement"), among the Borrower, each of the financial institutions party
thereto (collectively, the "Banks"), Comerica Bank, as Administrative Agent for
the Banks ("Administrative Agent") and Secured Party, as Collateral Agent for
the Banks, the Banks have agreed, subject to the satisfaction of certain terms
and conditions, to make Advances to Borrower of the Revolving Credit, the Swing
Line, the Term Loan and to provide for the issuance of Letters of Credit for the
account of Borrower, individually, or jointly and severally with certain of the
other Account Parties (as such terms are defined in the Credit Agreement), as
provided therein; and

         B. WHEREAS, each of the Debtors (other than the Borrower) has executed
and delivered a guaranty (as amended or otherwise modified from time to time,
the "Guaranty") of the obligations of the Borrower under the Credit Agreement;
and

         C. WHEREAS, the obligations of the Borrower under the Credit Agreement
and the obligations of each other Debtor under the Guaranty are to be secured
pursuant to this Agreement.

         NOW, THEREFORE, for and in consideration of the mutual promises,
covenants and agreements hereinafter set forth, the parties hereto agree as
follows:

         I. Creation of Security Interest

         As security for the Indebtedness (hereinafter defined), each Debtor
hereby pledges and grants to Secured Party, as Agent for and on behalf of Banks,
a security interest in the following described property of such Debtor (the
"Collateral"):

            (a) all inventory, goods (including returned or repossessed goods
         and all goods the sale of which gives rise to accounts receivable,
         contract rights, chattel paper, general intangibles or instruments),
         merchandise and other personal property, in each case (i) whether now
         owned or hereafter produced, manufactured or acquired by such

<PAGE>

         Debtor which are held for sale or lease or are furnished or to be
         furnished under a contract of service or are raw materials, work in
         process or materials used or consumed or to be used or consumed in such
         Debtor's business, and (ii) wherever located;

            (b) all accounts; accounts receivable; contract rights; general
         intangibles; chattel paper and instruments (including without
         limitation instruments evidencing any obligation to such Debtor for
         payment for goods sold or leased or services rendered or otherwise);
         deposit accounts; documents; rights to payment evidenced by chattel
         paper, documents or instruments; letters of credit; letter of credit
         rights; supporting obligations; and the rights to payment for money or
         funds advanced or sold together with all payments thereon or
         thereunder; tax refunds; goodwill; licenses, permits and privileges;
         customer lists; rights of indemnification;

            (c) all machinery, equipment, furniture and other tangible personal
         property and fixtures of such Debtor, together with all accessions,
         additions, accessories, parts and equipment now or hereafter affixed
         thereto or used in connection therewith;

            (d) all Proprietary Rights and all proceeds of any disposition of
         any Proprietary Rights, including without limitation those items of
         property listed in Schedule I hereto and all goodwill of the business
         connected with the use of, and generated by, such Proprietary Rights;

            (e) all investment property of such Debtor and all of such Debtor's
         right, title and interest (including, without limitation, security
         entitlement) in the securities accounts, listed in attached Schedule V
         and each securities account hereafter established by such Debtor
         ("Securities Accounts") and all cash, securities, investment property
         or financial assets now or hereafter deposited or maintained in, or
         credited to, the Securities Accounts;

            (f) the balance from time to time in all bank and depository
         accounts of such Debtor and all amounts in any lockbox or in any
         collateral account, including all funds on deposit therein, all
         investments arising out of such funds, all claims thereunder or in
         connection therewith, and all cash, instruments, securities, rights and
         other property at any time and from time to time received, receivable,
         or otherwise distributed in respect of such accounts, such funds or
         such investments; and

            (g) all Software (for purposes of this Agreement, "Software"
         consists of all (i) computer programs and supporting information
         provided in connection with a transaction relating to the program, and
         (ii) computer programs embedded in goods and any supporting information
         provided in connection with a transaction relating to the program
         whether or not the program is associated with the goods in such a
         manner that it customarily is considered part of the goods, and whether
         or not, by becoming the owner of the goods, a person acquires a right
         to use the program in connection with the goods, and whether or not the
         program is embedded in goods that consist solely of the medium in which
         the program is embedded);

                                       2

<PAGE>

whether any such property is now owned or hereafter acquired or existing by such
Debtor, and all records (including computer software) pertaining to the
foregoing, and all substitutions for, all proceeds and all products of the
foregoing, including insurance proceeds, to the fullest extent permitted by law,
subject in each case only to the Permitted Liens. The pledge and grant of a
security interest in proceeds hereunder shall not be deemed to give such Debtor
any right to dispose of any of the Collateral, except in accordance with the
terms of the Credit Agreement. A Debtor shall not be deemed to have granted a
security interest in any of such Debtor's rights and interests in any license or
agreement to which it is a party or any of its right thereunder to the extent,
but only to the extent that, (A) such grant is prohibited by law, provided,
however, that immediately upon such legal prohibition terminating, the
Collateral shall include, and such Debtor shall be deemed to have granted a
security interest in, all such rights and provisions as if such prohibition had
never been in effect, or (B) such grant would, under the terms of such license
or agreement or otherwise, result in a breach of the terms of, or constitute a
default under such license or agreement (other than to the extent that such term
would be rendered ineffective pursuant to the UCC or any other applicable law),
provided, however, that immediately upon the ineffectiveness, lapse or
termination of such provision, the Collateral shall include, and such Debtor
shall be deemed to have granted a security interest in, all such rights and
provisions as if such term had never been in effect.

         II.    Debtors' Obligations

         A.     Payment of Secured Indebtedness. The security interest created
herein by each Debtor is given as security for the discharge and performance of
the following obligations: all of such Debtor's obligations contained in or
arising under or in connection with the Credit Agreement, any Note, the
Guaranty, any Bank Hedging Agreement, any other Loan Document or any other
document or instrument executed in connection therewith, howsoever created,
arising or evidenced, whether direct or indirect, absolute or contingent, now or
hereafter existing, or due to become due, together with interest thereon; and
also as security for all other indebtedness and liabilities, whether direct,
indirect, absolute or contingent, owing by such Debtor to the Banks in any
manner and at any time, whether due or hereafter to become due, now owing or
that may hereafter be incurred by such Debtor to or acquired by the Banks, and
any judgments that may hereafter be rendered on such indebtedness or any part
thereof, with interest according to the rates and terms specified, or as
provided by law, and any and all replacements, consolidations, amendments,
renewals or extensions of the foregoing (collectively herein called the
"Indebtedness").

         B.     Protection of Collateral. Each Debtor shall take any and all
reasonable steps required to protect the Collateral, and in pursuance thereof,
each such Debtor agrees that:

                (1) The Collateral will be maintained in accordance with the
provisions of Section 7.5(a) of the Credit Agreement.

                (2) The Collateral described in Section I.(a) and (c) will be
insured in accordance with the provisions of Section 7.5(b) of the Credit
Agreement. In the case of all such insurance policies, each such Debtor shall
designate the Secured Party, on behalf of Banks, as mortgagee and loss payee and
such policies shall provide that any loss be payable to each such Debtor and
Secured Party, on behalf of Banks, as mortgagee and loss payee, as their
respective

                                       3

<PAGE>

interests may appear. Further, upon the request of the Secured Party acting at
the request of the Banks, each such Debtor shall deliver copies of all said
policies, including all endorsements thereon and those required hereunder, to
Secured Party; and each such Debtor assigns to Secured Party, on behalf of
Banks, as additional security hereunder, all its rights to receive proceeds of
insurance with respect to the Collateral, subject to clause (i) of this
subsection II.B.(2). All such insurance shall, by its terms, provide that no
cancellation, lapse (including without limitation any lapse for non-payment of
premiums) or material change in coverage shall become effective until thirty
(30) days after receipt by Secured Party of written notice from the applicable
carrier. Each Debtor further shall provide Secured Party upon request with
evidence reasonably satisfactory to Secured Party that each such Debtor is at
all times in compliance with this paragraph. During the continuance of an Event
of Default, Secured Party may act as each such Debtor's attorney-in-fact in
obtaining, adjusting, settling and compromising such insurance and endorsing any
drafts. Upon default in this covenant, Secured Party may procure such insurance
and its costs therefor shall be charged to Borrower, payable on demand, with
interest at the rate then applicable to Prime-based Advances of the Revolving
Credit following the occurrence of an Event of Default and added to the
Indebtedness secured hereby. The disposition of proceeds of any insurance on the
Collateral ("Insurance Proceeds") shall be governed by the following:

                (i)  provided that no Event of Default has occurred and is
         continuing hereunder, (a) if the amount of Insurance Proceeds in
         respect of any loss or casualty does not exceed One Hundred Thousand
         Dollars ($100,000), such Debtor shall be entitled, in the event of such
         loss or casualty, to receive all such Insurance Proceeds and to apply
         the same toward the replacement of the Collateral affected thereby; and
         (b) if the amount of Insurance Proceeds in respect of any loss or
         casualty exceeds One Hundred Thousand Dollars ($100,000), such
         Insurance Proceeds shall be paid to and received by Secured Party, for
         release to such Debtor for the replacement of the Collateral affected
         thereby or, upon written request of such Debtor (accompanied by
         reasonable supporting documentation), for such other use or purpose as
         approved by the Majority Banks, in their reasonable discretion, it
         being understood and agreed in connection with any release of funds
         under this subparagraph (B), that the Secured Party and Majority Banks
         may impose reasonable and customary conditions on the disbursement of
         such Insurance Proceeds; and

                (ii) if an Event of Default has occurred or is continuing
         hereunder, all Insurance Proceeds in respect of any loss or casualty
         shall be paid to and received by the Secured Party, to be applied by
         the Secured Party against the Indebtedness and/or to be held by the
         Secured Party as cash collateral for the Indebtedness, as the Majority
         Banks may direct in their sole discretion and/or for replacement of the
         Collateral affected thereby, as the Majority Banks may direct in their
         sole discretion.

            (3) The Collateral is located in the premises set forth on Schedule
II, as such Schedule may be amended by Borrower from time to time, and will not
be moved to premises other than those set forth on Schedule II, and such other
locations with respect to which each such Debtor shall have executed and
delivered to Secured Party all financing statements and other documents and
instruments necessary to perfect or continue the perfection of the Secured
Party's security interest in the Collateral. Subject to the applicable terms of
the Credit Agreement, upon request therefor by the Secured Party, each such
Debtor will inform the

                                       4

<PAGE>

Secured Party in writing of the whereabouts of the Collateral and Debtor will
promptly arrange for any inspections requested by the Secured Party, on behalf
of Banks pursuant to the terms of the Credit Agreement;

            (4) Each such Debtor shall comply with all applicable laws, rules,
ordinances, regulations and orders of any governmental authority, whether
federal, state, local or foreign in effect from time to time with respect to the
Collateral, to the full extent required under the Credit Agreement.

            (5) Secured Party, on behalf of the Banks, may, subject to the
applicable terms of the Credit Agreement, examine and inspect the Collateral at
any time wherever located.

         C. Protection of Security Interest. Each Debtor agrees that:

            (1) Except as permitted by the Credit Agreement, it will not sell,
transfer, lease or otherwise dispose of any of the Collateral or any interest
therein or offer to do so (other than the sale or lease of inventory in the
ordinary course of business or as otherwise permitted by the Credit Agreement)
without the prior written consent of Secured Party, given at the written
direction or with the written approval of the Majority Banks (or, if required
under the terms of the Credit Agreement, all Banks), and will not create, incur,
assume or suffer to exist any mortgage, pledge, encumbrance, security interest,
lien or charge of any kind upon any of the Collateral (or any interest therein
or portion thereof), other than in favor of Secured Party, on behalf of the
Banks and Permitted Liens. Notwithstanding the foregoing, while no Default or
Event of Default has occurred and is continuing, the Debtor may trade and sell
assets in any Securities Account without the prior consent of Secured Party and
may, subject to the provisions of Section 7.21 of the Credit Agreement, withdraw
or transfer assets from any Securities Account without the consent of Secured
Party.

            (2) It will, to the full extent required under the Credit Agreement,
pay all taxes including, without limitation, any maintenance fees payable on any
registered patents and any fees in connection with any required filings in
connection with any pending or registered trademarks, assessments, governmental
charges and levies upon the Collateral or for its use or operation.

            (3) It will sign and execute alone or with Secured Party any
financing statement or other document or procure any documents and pay all
connected costs, necessary to protect the security interest under this Security
Agreement against the rights or interests of third persons.

            (4) It will reimburse Secured Party for all reasonable costs,
including reasonable attorneys' fees, incurred for any action taken by Secured
Party to remedy an Event of Default of Debtor which Secured Party elects to
remedy pursuant to its rights under Paragraph IV hereof.

            (5) It will,

                (i)  subject to Section 7.6 of the Credit Agreement, allow
         Secured Party, Administrative Agent or any Bank, to examine, audit and
         inspect such Debtor's

                                       5

<PAGE>

books, accounts, and other records relating to the Collateral wherever located
at all reasonable times during normal business hours, upon oral or written
request of Secured Party or the Administrative Agent, and to make and take away
copies of any and all such books, accounts, records and ledgers;

            (ii)   punctually and properly perform all of its covenants and
duties under any other security agreement, mortgage, collateral document, pledge
agreement or contract of any kind now or hereafter existing as security for or
in connection with payment of the Indebtedness, or any part thereof;

            (iii)  perform its obligations under and comply with the terms and
provisions of the Credit Agreement and the other Loan Documents to which it is
or may become a party;

            (iv)   keep, at the addresses designated on Schedule II, as such
Schedule may be amended by Borrower from time to time, and such additional
addresses as may be provided from time to time for its records, all records
concerning the Collateral, which records will be of such character as will
enable Secured Party or its designees to determine at any time the status of the
Collateral;

            (v)    give Secured Party not less than 30 days prior written notice
of all contemplated changes in such Debtor's name, legal structure, location,
jurisdiction of formation, or chief executive office, or in the location of the
Collateral or such Debtor's records concerning same and, prior to making any
such changes, file or cause to be filed all financing statements or amendments
or other documents or instruments determined by Secured Party to be necessary or
appropriate to establish and maintain a valid first priority security interest
in all the Collateral in accordance with the terms hereof;

            (vi)   promptly furnish Secured Party with any information in
writing which Secured Party may reasonably request concerning the Collateral;

            (vii)  to the extent required under the Credit Agreement, promptly
notify Secured Party of any material claim, action or proceeding affecting the
Collateral and title therein, or in any part thereof, or the security interest
created herein, and, at the request of the Secured Party, appear in and defend,
at such Debtor's expense, any such action or proceeding;

            (viii) promptly, after being requested by Secured Party, pay to
Secured Party the amount of all reasonable expenses, including reasonable
attorneys* fees and other legal expenses, incurred by Secured Party pursuant to
and in accordance with the Credit Agreement in protecting and maintaining the
Collateral or its rights hereunder, or in connection with any audit or
inspection of the Collateral pursuant to the terms hereof, and in enforcing the
security interest created herein;

            (ix)   allow Secured Party, upon and so long as there exists any
Default or Event of Default, to correspond with its account debtors to confirm
its accounts receivable and obligors under any contracts;

                                       6

<PAGE>

            (x)   take such actions as Secured Party, in its sole discretion,
         deems necessary or appropriate to establish control (as defined in the
         UCC) over any Collateral of such nature that perfection of Secured
         Party's security interest may be established by control and so long as
         there exists any Default or Event of Default, take such actions as
         Secured Party deems necessary or appropriate to establish exclusive
         control over any such Collateral;

            (xi)  sell any Collateral except as expressly permitted by the terms
         of the Credit Agreement; and

            (xii) deliver to Secured Party any Instrument it receives evidencing
         any Collateral.

        (6) With respect to any Collateral of a kind requiring an additional
security agreement, financing statement, or other writing to perfect a security
interest therein in favor of Secured Party, on behalf of Banks, such Debtor will
forthwith upon demand by Secured Party execute and deliver to Secured Party on
behalf of Banks, whatever documentation the Secured Party or the Majority Banks
shall reasonably deem necessary or proper for such purpose. Should any covenant,
duty or agreement of such Debtor fail to be performed in accordance with its
terms hereunder resulting in an Event of Default, Secured Party may, but shall
never be obligated to, perform or attempt to perform such covenant, duty or
agreement on behalf of such Debtor, and any amount expended by Secured Party in
such performance or attempted performance shall become part of the Indebtedness,
and, at the request of Secured Party, such Debtor agrees to pay such amount to
Secured Party upon demand at Secured Party's office in Los Angeles, California
together with interest thereon at the default interest rate applicable to
Prime-based Advances of the Revolving Credit, from the date of such expenditure
by Secured Party until paid. With respect to any Collateral (other than goods)
in which such Debtor acquires any rights subsequent to the date hereof and
which, under applicable law, a security interest is or can be perfected by
possession, upon request of the Secured Party or the Majority Banks, such Debtor
agrees to deliver possession of such Collateral to Secured Party immediately
upon its acquisition of rights therein.

        (7) It will hold the proceeds of any of the Collateral (including
accounts receivable and contracts) which is sold other than in the ordinary
course of such Debtor's business (or otherwise as permitted or required under
the Credit Agreement or this Agreement, subject to the terms thereof) in trust
for Secured Party on behalf of the Banks, will not commingle said proceeds with
any other funds that are not Collateral, and, after and during the continuance
of an Event of Default, will deliver such proceeds to Secured Party immediately
upon its request.

        (8) It will not, except as permitted under the Credit Agreement, grant
any rebate, refund, allowance or credit on any account receivable, or on any
amounts due under any accounts receivable, other than in the ordinary course of
business, without Secured Party's prior written consent.

        (9) If Secured Party, acting in its sole discretion, redelivers any
Collateral to such Debtor or such Debtor's designee for the purpose of (i) the
ultimate sale or exchange

                                       7

<PAGE>

thereof, or (ii)presentation, collection, renewal, or registration of transfer
thereof, or (iii) loading, unloading, storing, shipping, transshipping,
manufacturing, processing or otherwise dealing therewith preliminary to sale or
exchange; such redelivery shall not constitute a release of Secured Party's
security interest therein or in the proceeds thereof unless Secured Party, with
the consent of the Banks, specifically so agrees in writing. If such Debtor
requests any such redelivery, such Debtor will deliver with such request a duly
executed financing statement in form and substance satisfactory to Secured
Party.

        (10)   Subject to the applicable terms of the Credit Agreement, Debtor
shall at the direction of the Secured Party take any and all other steps
reasonably required under applicable law to perfect the lien and security
interest established hereby in favor of Secured Party, on behalf of the Banks,
including without limitation the execution, delivery and/or performance of
appropriate acknowledgments, governmental acknowledgments, registrations or
approvals, financing statements and other documents and instruments, and the
registration, recording and/or filing of such instruments with such Persons and
in such jurisdictions as necessary to perfect the security interest and lien
established hereby.

        (11)   Secured Party or any agent of Secured Party may execute and file
in the name of and on behalf of such Debtor all financing statements or other
filings deemed necessary or desirable by Secured Party to evidence, perfect or
continue Secured Party's security interests in the Collateral.

        (12)   Secured Party may take such actions in its own name or in such
Debtor's names as Secured Party, in its sole discretion, deems necessary or
appropriate to establish exclusive control (as defined in the UCC) over any
Collateral of such nature that perfection of Secured Party's security interest
may be established by control.

        (13)   It will take any and all actions required or reasonably requested
by the Secured Party, from time to time, to (i) cause the Secured Party to
obtain exclusive control of any investment property owned by such Debtor in a
manner reasonably acceptable to the Secured Party and (ii) obtain from any
issuers of investment property and such other Persons, for the benefit of the
Secured Party, written confirmation of the Secured Party's control over such
investment property. For purposes of this Section C(13), the Secured Party shall
have exclusive control of investment property if (i) such investment property
consists of certificated securities and a Debtor delivers such certificated
securities to the Secured Party (with appropriate endorsements if such
certificated securities are in registered form); (ii) such investment property
consists of uncertificated securities and either (x) a Debtor causes the issuer
to register the Debtor's pledge of the investment property on the issuer's books
and records or (y) the issuer thereof agrees, pursuant to documentation in form
and substance satisfactory to the Secured Party, that it will comply with
instructions originated by the Secured Party without further consent by such
Debtor; and (iii) such investment property consists of security entitlements
either (x) the Secured Party becomes the entitlement holder thereof or (y) the
appropriate securities intermediary agrees, pursuant to the documentation in
form and substance satisfactory to the Secured Party, that it will comply with
entitlement orders originated by the Secured Party without further consent by
any Debtor.

                                       8

<PAGE>

III.     Collection of Proceeds - Remittance Basis.

        (a) Each Debtor shall at its sole expense maintain until the Secured
Party acting in its sole discretion shall notify Debtors that the Indebtedness
is no longer required to be on a Remittance Basis a United States post office
lock box (the "Lock Box"), to which Secured Party and the Administrative Agent
shall have exclusive access, and to which Debtors shall have no access. Each
Debtor expressly authorizes Secured Party and the Administrative Agent, from
time to time, to remove all contents from the Lock Box, for disposition in
accordance with this Agreement. Each Debtor agrees to notify all account debtors
and other parties obligated to it that all payments made on any account, invoice
or other Collateral (other than payments by electronic funds) shall be remitted,
for the credit of such Debtor, to the Lock Box, and each such Debtor shall
include a like statement on all invoices. Payments made by electronic funds
transfer shall be made directly to the Cash Collateral Account (defined below),
and each such Debtor shall so instruct its account debtors and other parties
obligated to it. Each Debtor shall execute all documents, authorizations and
other agreements necessary to establish the Lock Box, and Secured Party's and
the Administrative Agent's exclusive access thereto.

        (b) Any and all cash, checks, drafts and other instruments for the
payment of money received by each Debtor at any time, in full or partial payment
of any of the Collateral shall forthwith, upon receipt, be transmitted and
delivered to Secured Party and Administrative Agent (properly endorsed, where
required, so that such items may be collected by Secured Party) or the
Administrative Agent. Any such items received by a Debtor shall not be
commingled with any other of such Debtor's funds or property that are not
Collateral, but will be held separate and apart from such Debtor's own funds or
property that are not Collateral, and upon express trust for the benefit of
Secured Party, the Administrative Agent and the Banks until delivery is made to
Secured Party.

        (c) All items or amounts which are remitted to the Lock Box or otherwise
delivered by or for the benefit of a Debtor to Secured Party or the
Administrative Agent on account of partial or full payment of, or any other
amount payable with respect to, any of the Collateral shall, subject to the
proviso at the end of this sentence, at the Administrative Agent's option, (i)
be applied when received to the payment of the Swing Line Advances first and
then the Revolving Credit Advances and then the other Indebtedness, whether then
due or not, or (ii) shall be deposited to the credit of a non-interest bearing
deposit account in the name of the Administrative Agent, for the benefit of the
applicable Debtor (the "Cash Collateral Account") to be established by each
Debtor with the Administrative Agent pursuant to this paragraph, as security for
payment of the Indebtedness, provided, however, until such time as (i) an Event
of Default has occurred and is continuing or (ii) the Borrower's Unrestricted
Cash is less than Fifty Million Dollars ($50,000,000), all remittances to the
Lock Box shall be deposited to the applicable Debtor's operating account
maintained with the Administrative Agent. No Debtor shall have any right
whatsoever to withdraw any funds so deposited. Each Debtor further grants to
Secured Party a first security interest in and lien on all funds on deposit in
such account. To the extent collected funds remain at any time on deposit in the
Cash Collateral Account after payment and discharge in full of the Indebtedness,
Secured Party and the Administrative Agent shall release such surplus collected
funds to Debtor. Each

                                       9

<PAGE>

     Debtor hereby irrevocably authorizes and directs Secured Party and
     Administrative Agent to endorse all items received for deposit to the Cash
     Collateral Account, notwithstanding the inclusion on any such item of a
     restrictive notation, e.g., "paid in full", "balance of account", or other
     restriction.

          (d) Each Debtor agrees that neither Secured Party, the Administrative
     Agent nor any Bank shall be liable for any loss or damage which such Debtor
     suffers or may suffer as a result of Secured Party's or the Administrative
     Agent's processing of items or its exercise of any other rights or remedies
     under this Agreement, including without limitation indirect, special or
     consequential damages, loss of revenues or profits, or any claim, demand or
     action by any third party arising out of or in connection with the
     processing of items or the exercise of any other fights or remedies
     hereunder, except for direct damages which arise from Secured Party's, the
     Administrative Agent's or any Bank's gross negligence or willful
     misconduct. Each Debtor further agrees to indemnify and hold Secured Party,
     the Administrative Agent and the Banks harmless from and against all such
     third party claims, demands or actions, including without limitation
     litigation costs and reasonable attorney fees, except with respect to such
     claims, demands and actions which arise from Secured Party's, the
     Administrative Agent's or any Bank's gross negligence or willful
     misconduct. None of Secured Party, the Administrative Agent or any Bank may
     not enter into any settlement or other compromise with respect to any claim
     covered by the indemnity set forth herein without the prior written consent
     of the Debtor from which such indemnity is sought, which consent shall not
     be unreasonably withheld and which consent shall not be required following
     the occurrence and during the continuance of an Event of Default.

     IV.  Default

     The terms "Default" and "Event of Default", as used herein, shall mean the
occurrence and continuance of a Default or an Event of Default, as the case may
be, under the Credit Agreement.

     V.   Secured Party's Rights and Remedies.

     In addition to its rights and remedies under the Credit Agreement and the
other Loan Documents, and under applicable law, Secured Party shall have
available to it the following rights and remedies upon occurrence and during the
continuance of an Event of Default:

     A.   Right to Discharge Debtor's Obligations. Secured Party may, with the
approval of the Majority Banks, discharge taxes, liens or security interests or
other encumbrances at any time levied or placed on the Collateral in violation
of the terms hereof, whether senior or junior to the security interest herein
granted, may remedy or cure any default of a Debtor under the terms of any
lease, rental agreement, land contract or other document if such default is
likely to have a Material Adverse Effect on such Debtor's title to or interest
in any of the Collateral or adversely affect the value of such Collateral, may
pay for insurance on the Collateral, and may pay for the maintenance and
preservation of the Collateral, unless such Debtor is contesting in good faith
such obligations, and such Debtor agrees to reimburse Secured Party, on demand,
for any

                                       10

<PAGE>

payment made or any expense incurred by Secured Party pursuant to the foregoing
authorization, with interest, which payments and expenses shall be secured by
the Collateral.

     B.   Remedies and Enforcement. Secured Party shall have and may exercise,
at the direction or with the approval of the Majority Banks, any and all rights
of enforcement and remedies afforded to a secured party under the UCC or other
applicable uniform commercial code (or other applicable law), to the full extent
permitted by applicable law, on the date of this Security Agreement or the date
of such Default or Event of Default, together with any and all other rights and
remedies otherwise provided and available to Secured Party by applicable law
unless such application would result in the invalidity or unenforceability of
any provision hereof, in which case the law of the state in which any of the
Collateral is located shall apply to the extent necessary to render such
provision valid and enforceable; and, in conjunction with, in addition to, or
substitution for those rights, Secured Party may, at the direction or with the
approval of the Majority Banks, or with respect to subparagraph (3) below), all
of the Banks:

          (1)  Enter upon such Debtor's premises to take possession of,
assemble, collect and/or dispose of the Collateral and, if Secured Party elects
to do, to apply any of the Collateral against any of the Indebtedness;

          (2)  Require such Debtor to assemble the Collateral and make it
available at a place Secured Party designates to allow Secured Party to take
possession or dispose of the Collateral;

          (3)  Waive any default, or remedy any default, without waiving its
rights and remedies upon default and without waiving any other prior or
subsequent default;

          (4)  Without any notice to any Debtor, notify any parties obligated on
any of the Collateral to make payment to the Secured Party, on behalf of the
Banks, of any amounts due or to become due thereunder and enforce collection of
any of the Collateral by suit or otherwise and surrender, release or exchange
all or any part thereof, or compromise or extend or renew for any period
(whether or not longer than the original period) the indebtedness thereunder or
evidenced thereby. Upon request of the Secured Party, each Debtor will, at its
own expense, notify any parties obligated to such Debtor on any of the
Collateral to make payment to the Secured Party of any amounts due or to become
due thereunder, and indicate on all billings to such account debtors that their
accounts must be paid to or as directed by Secured Party. Each Debtor agrees
that neither Secured Party nor the Banks shall be liable for any loss or damage
which such Debtor suffers or may suffer as a result of Secured Party's
processing of items or its exercise of any other rights or remedies under this
Security Agreement, including without limitation indirect, special or
consequential damages, loss of revenues or profits, or any claim, demand or
action by any third party not related to or affiliated with such Debtor arising
out of or in connection with the processing of items (excluding only the claims
of such third parties in connection with the processing of items based solely
upon the gross negligence or willful misconduct of Secured Party) or the
exercise of any other rights or remedies hereunder. Each Debtor further agrees
to indemnify and hold Secured Party and the Banks harmless from and against all
such third party claims, demands or actions, including without limitation
litigation costs and reasonable attorneys' fees, excepting only those claims,
demands and actions arising

                                       11

<PAGE>

solely as a result of the gross negligence or willful misconduct of Secured
Party or any of the Banks;

          (5)  Appoint any officer or agent of Secured Party as a Debtor's true
and lawful proxy and attorney-in-fact, with power, upon the occurrence and
during the continuance of any Event of Default; to endorse such Debtor's name or
any of its officers or agents upon any notes, checks, drafts, money orders, or
other instruments of payment (including payments payable under any policy of
insurance on the Collateral) or Collateral that may come into possession of the
Secured Party in full or part payment of any amounts owing to the Banks; to sign
and endorse the name of such Debtor and/or any of its officers or agents upon
any invoice, freight or express bill, bill of lading, storage or warehouse
receipts, drafts against debtors, assignments, verifications and notices in
connection with accounts, and any instrument or document relating thereto or to
such Debtor's rights therein; to execute on behalf of such Debtor any financing
statements, amendments, subordinations or other filings pursuant to the Credit
Agreement, this Security Agreement or the other Loan Documents; each Debtor
hereby granting unto Secured Party on behalf of the Banks upon the occurrence
and during the continuance of an Event of Default, as the proxy and
attorney-in-fact of such Debtor, full power to do any and all things necessary
to be done in and about the premises as fully and effectually as such Debtor
might or could do, and hereby ratifying all that said proxy and attorney shall
lawfully do or cause to be done by virtue hereof. The proxy and power of
attorney described herein shall be deemed to be coupled with an interest and
shall be irrevocable for the entire term of the Credit Agreement, the Notes and
all transactions thereunder and thereafter as long as any Indebtedness or any of
the commitments to lend (whether optional or obligatory) remain outstanding. The
Secured Party shall have full power during the continuance of an Event of
Default to collect, compromise, endorse, sell or otherwise deal with the
Collateral or proceeds thereof on behalf of the Banks in its own name or in the
name of such Debtor.

          (6)  Issue entitlement orders with respect to any Securities Account
and give the financial intermediaries with respect to any Securities Accounts
notices of exclusive control over such Securities Accounts and notices that
Debtors' rights to originate institutions and entitlement orders and to withdraw
assets have terminated.

     C.   Right of Sale.

          (1)  Each Debtor agrees that upon the occurrence and continuance of an
Event of Default, Secured Party may, at its option, sell and dispose of the
Collateral at public or private sale without any previous demand of performance.
Each Debtor agrees that notice of such sale sent to such Debtor's address, as
set forth on the signature pages attached hereto, by certified or registered
mail sent at least ten (10) calendar days prior to such sale, shall constitute
reasonable notice of sale. The foregoing shall not require notice if none is
necessary under applicable law. The proceeds of sale shall be applied in the
following order:

               (i) to all reasonable costs and charges incurred by Secured Party
     in the taking and causing the removal and sale of said property, including
     such reasonable attorneys' fees as shall have been incurred by Secured
     Party;

                                       12

<PAGE>

                    (ii) to the Indebtedness, including without limitation all
          accrued interest thereon, premiums and make whole amounts, if any, in
          the order set forth in the Credit Agreement; and

                    (iii) any surplus of such proceeds remaining shall be paid
          to such Debtor, or to such other party who shall lawfully be entitled
          thereto.

          Each Debtor agrees that Secured Party shall be under no obligation to
accept any noncash proceeds in connection with any sale or disposition of
Collateral unless failure to do so would be commercially unreasonable. If
Secured Party agrees in its sole discretion to accept noncash proceeds (unless
the failure to do so would be commercially unreasonable), Secured Party may
ascribe any commercially reasonable value to such proceeds. Without limiting the
foregoing, Secured Party may apply any discount factor in determining the
present value of proceeds to be received in the future or may elect to apply
proceeds to be received in the future only as and when such proceeds are
actually received in cash by Secured Party.

               (2)  At any sale or sales made pursuant to this Security
Agreement or in a suit to foreclose the same, the Collateral may be sold en
masse or separately, at the same or at different times, at the option of the
Secured Party or its assigns. Such sale may be public or private with notice as
required by the Uniform Commercial Code as then in effect in the state in which
the Collateral is located, and the Collateral need not be present at the time or
place of sale. At any such sale, the Secured Party may bid for and purchase any
of the property sold, notwithstanding that such sale is conducted by the Secured
Party or its attorneys, agents, or assigns. At any sale or other disposition of
Collateral pursuant to this Agreement, Secured Party disclaims all warranties
which would otherwise be given under the UCC, including without limit a
disclaimer of any warranty relating to title, possession, quiet enjoyment or the
like, and Bank may communicate these disclaimers to a purchaser at such
disposition. This disclaimer of warranties will not render the sale commercially
unreasonable.

               (3)  The following shall be the basis for any finder of fact's
determination of the value of any Collateral which is the subject matter of a
disposition giving rise to a calculation of any surplus or deficiency under
Section 9-615 (f) of the UCC: (a) the Collateral which is the subject matter of
the disposition shall be valued in an "as is" condition as of the date of the
disposition, without any assumption or expectation that such Collateral will be
repaired or improved in any manner; (b) the valuation shall be based upon an
assumption that the transferee of such Collateral desires a resale of the
Collateral for cash promptly (but no later than 30 days) following the
disposition; (c) all reasonable closing costs customarily borne by the seller in
commercial sales transactions relating to property similar to such Collateral
shall be deducted including, without limitation, brokerage commissions, tax
prorations, attorneys' fees, whether inside or outside counsel is used, and
marketing costs; (d) the value of the Collateral which is the subject matter of
the disposition shall be further discounted to account for any estimated holding
costs associated with maintaining such Collateral pending sale (to the extent
not accounted for in (c) above), and other maintenance, operational and
ownership expenses; and (e) any expert opinion testimony given or considered in
connection with a determination of the value of such Collateral must be given by
persons having at least 5 years experience in appraising property similar to the
Collateral and who have conducted and prepared a complete written appraisal of
such Collateral taking into consideration the factors set forth above. The
"value" of any such

                                       13

<PAGE>

Collateral shall be a factor in determining the amount of proceeds which would
have been realized in a disposition to a transferee other than a secured party,
a person related to a secured party or a secondary obligor under Section
9-615(f).

          D.  Miscellaneous. Secured Party shall have the right at all times to
enforce the provisions of this Security Agreement, on behalf of Banks, in strict
accordance with the terms hereof, notwithstanding any conduct or custom on the
part of Secured Party or any of the Banks in refraining from so doing at any
time or times. The failure of Secured Party or any of the Banks at any time or
times to enforce its rights under said provisions strictly in accordance with
the same shall not be construed as having created a custom in any way or manner
contrary to the specific provisions of this Security Agreement or as having in
any way or manner modified the same. All rights and remedies of Secured Party
and Banks hereunder shall be cumulative and concurrent, and the exercise of one
right or remedy shall not be deemed a waiver or release of any other right or
remedy. The Secured Party shall have the right to take such action without the
consent of the Majority Banks as it reasonably deems necessary to preserve or
protect the Collateral; provided that the Secured Party shall give the Banks
prompt written notice following the taking of any such action and shall use good
faith efforts when practicable to consult with the Banks regarding such action
prior to taking any such action.

          VI. Representations, Warranties and Covenants of Debtors.

          Each Debtor represents and warrants, and, after the date hereof,
covenants so long as any of the Credit Agreement, the Notes or Letter of Credit
Agreements remain in effect other than with respect to contingent
indemnification obligations to the extent no claim has been asserted, that:

          A.  Such Debtor is a registered organization under the laws of one of
the states comprising the United States and such Debtor is located (as
determined under the UCC) in the state under the laws of which it was organized,
which is set forth in Schedule III hereto;

          B.  Each other location where Debtor maintains a place of business is
set forth on Schedule IV, as amended by Borrower from time to time;

          C.  No Person, other than Secured Party and the holders of the
Permitted Liens, has possession or control (as defined in the UCC) of any
Collateral of such nature that perfection of a security interest may be
accomplished by control.

          D.  No other agreement, pledge or assignment covering the Collateral,
or any part thereof, has been or will be made and no security interest, other
than the one created hereby or pursuant to security agreements and pledges
previously made in favor of Secured Party on behalf of the Banks, has or will be
attached or has been or will be perfected in the Collateral or in any part
thereof, except as permitted under the Credit Agreement.

          E.  No material dispute, right of setoff, counterclaim or defenses
exist with respect to any part of the Collateral (excluding accounts, accounts
receivable and rights to payment for services rendered), except as permitted
under the Credit Agreement.

                                       14

<PAGE>

          F.   At the time Secured Party's security interest attaches to any of
the Collateral or its proceeds, such Debtor will be the lawful owner thereof
with the right to transfer any interest therein, such Collateral is free and
clear of all liens other than the one created hereby or permitted by the Credit
Agreement and that such Debtor will make such further assurances to prove its
title to the Collateral as may be reasonably required, will keep such Collateral
free and clear of all liens other than the one created hereby and liens
permitted by the Credit Agreement, and will take such action to defend the
Collateral and its proceeds against the lawful claims and demands of all Persons
whomsoever. The delivery at any time by such Debtor to Secured Party of
Collateral, or financing statements covering any Collateral shall constitute a
representation and warranty by such Debtor under this Security Agreement that,
with respect to such Collateral, and each item thereof, such Debtor is owner of
the Collateral and the matters heretofore warranted in this paragraph are true
and correct in all material respects.

          VII. Mutual Agreements.

          Each Debtor and Secured Party mutually agree as follows:

          A.   "Debtor" and "Secured Party" as used in this Security Agreement
include the successors and permitted assigns of those parties.

          B.   Except as otherwise provided herein, the law governing this
Security Agreement shall be that of the State of California, without giving
effect to conflicts of law principles.

          C.   This Security Agreement includes all amendments and supplements
hereto and all assignments hereof, provided, that such Debtor and Secured Party
shall not be bound by any amendment hereto unless such amendment is expressed in
a writing executed by each of them.

          D.   All capitalized or other terms not specifically defined herein
are used as defined in the Credit Agreement. To the extent not inconsistent
therewith, all such terms shall also be construed in conformity with the UCC or
other applicable Uniform Commercial Code.

          E.   The security interest granted under this Security Agreement shall
be a continuing security interest in every respect (whether or not the
outstanding balance of the Indebtedness is from time to time temporarily reduced
to zero) and Secured Party's security interest in the Collateral as granted
herein shall continue in full force and effect for the entire duration that the
Credit Agreement remains in effect (other than to the extent in effect only with
respect to contingent indemnification obligations with respect to which no claim
has been asserted) and until all of the Indebtedness is repaid and discharged in
full, and no commitment (whether optional or obligatory) to extend any credit
under the Credit Agreement or any of the Notes remains outstanding.

          F.   THE PARTIES HERETO ACKNOWLEDGE THAT THIS SECURITY AGREEMENT IS
SUBJECT TO THE MUTUAL WAIVER OF JURY TRIAL CONTAINED IN THE APPLICABLE
PROVISIONS OF THE CREDIT AGREEMENT AND THE GUARANTY, AS APPLICABLE.

          G.   Each of the Debtors hereby irrevocably submits to the
non-exclusive jurisdiction of any United States Federal Court or California
state court sitting in Los Angeles, California in

                                       15

<PAGE>

any action or proceeding arising out of or relating to this Security Agreement
and hereby irrevocably agrees that all claims in respect of such action or
proceeding may be heard and determined in any such United States Federal Court
or California state court. Each Debtor irrevocably consents to the service of
any and all process in any such action or proceeding brought in any court in or
of the State of California by the delivery of copies of such process to such
Debtor at its address specified in Schedule II hereto or by certified mail
directed to such address. Nothing in this paragraph shall affect the right of
the Banks and the Secured Party to serve process in any other manner permitted
by law or limit the right of the Banks or the Secured Party (or any of them) to
bring any such action or proceeding against any of the Debtors or any of its or
their property in the courts of any other jurisdiction. Each of the Debtors
hereby irrevocably waives any objection to the laying of venue of any such suit
or proceeding in the above described courts.

                     [signatures follow on succeeding pages]

                                       16

<PAGE>

          IN WITNESS WHEREOF, each of the undersigned Debtors and Secured Party
have executed this Security Agreement as of the day and year first above
written.

                                            DEBTORS:

                                            ASPECT COMMUNICATIONS CORPORATION

                                            By:_________________________________

                                            Its:________________________________

ACCEPTED BY SECURED PARTY:

THE CIT GROUP/BUSINESS CREDIT, INC.,
as Collateral Agent for the Banks

By:___________________________________

Its:__________________________________

                                            The undersigned are executing a
                                            counterpart hereof for purposes of
                                            becoming parties hereto:

                                            [FUTURE SUBSIDIARY]

                                            By:_________________________________

                                            Its:________________________________

                                       17

<PAGE>

                                   Schedule I

                              Intellectual Property

                                 (See attached)

<PAGE>

                                   Schedule II

                             Location of Collateral

<PAGE>

                                  Schedule III

                      Each Debtor's chief executive office
                         and principal place of business

<PAGE>

                                   Schedule IV

                         Locations of Place of Business

<PAGE>

                                   Schedule V

<PAGE>
                                    EXHIBIT L
                                    ---------

                                INTERCOMPANY NOTE
                                -----------------

                                                            --------------------

         ON DEMAND, FOR VALUE RECEIVED, the undersigned ("Maker") promises to
pay to the order of the Aspect Communications hereto from which it has received
advances of credit ("Holder") at such place as shall be designated from time to
time by each such Holder to Maker, in lawful money of the United States of
America or in such other currencies applicable to any particular advance made
hereunder (each an "Advance" and, collectively, the "Advances") which may, from
time to time, be outstanding hereunder, such sum as may from time to time have
been advanced by Holder to Maker and then be outstanding hereunder, together
with interest thereon as hereinafter set forth.

         Each Advance may bear interest at Holder's average cost of borrowing as
certified by Holder from time to time and in accordance with the Holder's
customary penalties.

         This Note is a note under which advances, repayments and readvances may
be made from time to time.

         This Note shall be fully subordinated in all respects to the
Indebtedness (as defined in the Credit Agreement). Upon the occurrence and
during the continuance of an Event of Default (as defined in the Credit
Agreement), and following receipt of notice from the Agent, no payments may be
made of the principal of or interest on this Note.

         As  used herein:

         "Credit Agreement" means that certain Credit Agreement dated as of
August 9, 2002, by and among Holder, Comerica Bank, as administrative agent (in
such capacity, the "Agent") for itself and the other Banks, pursuant to which
the Agent is appointed to act as collateral and enforcement agent (in such
capacity, including any successor collateral agent, the "Collateral Agent") for
the Banks.

         During the period when payments of interest hereon are not permitted by
the second preceding paragraph, interest shall accrue and be added to principal
on each interest payment date.

         Maker agrees, and Holder by accepting this Note agrees, that: (A) the
obligations evidenced by this Note are subordinated in right of payment, to the
prior payment in full of all of the Bank; the subordination is for the benefit
of the Bank, and each Banks whether now outstanding or hereafter created,
incurred, assumed or guaranteed shall be deemed to have acquired the
Indebtedness in reliance upon the covenants and provisions contained in this
Note; (B) if Maker is prohibited by the terms of this Note from making any
payment of principal, interest or any other sum under or in respect of this Note
when due, and therefore the Maker shall fail to pay when due any such sum, such
failure shall not constitute a default or event of default under and in respect
of this Note (provided that interest shall continue to accrue as

<PAGE>
provided herein and be added to principal as herein set forth); and (C) no
revision to any provision of this Note applicable or relevant to the
subordination of this Note to the Indebtedness shall be made or become effective
until approved in writing by the Agent.

         Upon any distribution (whether cash, securities or other property, by
setoff or otherwise) to creditors of Maker in a liquidation or dissolution of
Maker or in a bankruptcy, reorganization, insolvency, receivership or similar
proceeding relating to Maker or its property: (A) Banks shall be entitled to
payment in full of all obligations with respect to the Banks (including interest
after the commencement of any such proceeding at the rates specified for the
applicable indebtedness) to the date of payment of the applicable Indebtedness
before Holder shall be entitled to receive any payment of any obligations with
respect to this Note; and (B) until all obligations with respect to the
Indebtedness are indefeasibly paid in full, any distribution to which Holder
would be entitled shall be made to the Agent.

         No right of any Bank to enforce the subordination of the indebtedness
evidenced by this Note shall be impaired by any act or failure to act by the
Maker or by its failure to comply with the terms and conditions of this Note.

         This Note shall be interpreted and the rights of the parties hereunder
shall be determined under the laws of, and enforceable in, the State of
California.

         Maker hereby waives presentment for payment, demand, protest and notice
of dishonor and nonpayment of this Note and agrees that no obligation hereunder
shall be discharged by reason of any extension, indulgence, release, or
forbearance granted by any holder of this Note to any party now or hereafter
liable hereon or any present or subsequent owner of any property, real or
personal, which is now or hereafter security for this Note.

         Terms not defined herein shall have the meanings set forth in the
Credit Agreement.

<PAGE>
         Nothing herein shall limit any right granted Holder by any other
instrument or by law.

                                      By:_________________________________

                                      Its:________________________________

Dated: ____________, 2002

                                      Pay to the order of The CIT Group/Business
                                      Credit, Inc., as Collateral Agent

                                      By:

                                      By:_________________________________

                                      Its:________________________________

                                      By:

                                      By:_________________________________

                                      Its:________________________________

<PAGE>

                                    EXHIBIT M

                           COVENANT COMPLIANCE REPORT

To:      Comerica Bank, as Administrative Agent

Re:      Aspect Communications Corporation Credit Agreement dated as of August
         9, 2002 (as amended or otherwise modified from time to time, the
         "Credit Agreement"), among Aspect Communications Corporation
         ("Company"), the Banks party thereto, Comerica Bank, as Administrative
         Agent for the Banks and The CIT Group/Business Credit, Inc., as
         Collateral Agent for the Banks.

         This Covenant Compliance Report ("Report") is furnished pursuant to
Section 7.2(a) of the Credit Agreement and sets forth various information as of
__________ ____ (the "Computation Date").

         1.   Liquidity Ratio. On the Computation Date, the Liquidity Ratio,
which is required to be not less than _____ to 1, was ____ to 1 as computed in
the supporting documents attached hereto as Schedule 1.

         2.   Consolidated EBITDA.  On the Computation Date, Consolidated
EBITDA, which is required to be not less than $ ______ was $ ______ as computed
in the supporting documents attached hereto as Schedule 2.

         3.   Consolidated Tangible Net Worth. On the Computation Date, the
Consolidated Tangible Net Worth, which is required to be not less than
$___________________ was $____________ as computed in the supporting documents
attached hereto as Schedule 3.

         4.   Unrestricted Cash.  On the Computation Date Unrestricted Cash,
which is required to be not less than $50,000,000 for Company was
$___________________ and not less than $80,000,000 for Company and its
Subsidiaries was $________________

         5.   Consolidated Fixed Charge Coverage Ratio.  On the Computation
Date, the Consolidated Fixed Charge Coverage Ratio, which was required to be not
less than _____ to 1.0 was ____ to 1.0 as computed in the supporting documents
attached hereto as Schedule 4.

         The undersigned Responsible Officer of Company hereby certifies that to
the best of his/her knowledge, after due inquiry:

         A.   All of the information set forth in this Report (and in any
Schedules attached hereto) is true and correct in all material respects.

         B.   As of the Computation Date, Company has observed and performed, in
all material respects, all of their covenants and other agreements contained in
the Credit Agreement and in the Notes (if issued) and any other Loan Documents
to be observed, performed and satisfied by them.

<PAGE>

         C.   He/she has personally reviewed the Credit Agreement and this
Report is based on an examination sufficient to assure that this Report is
accurate in all material respects.

         D.   Except as stated in Schedule D hereto (which shall describe any
existing Event of Default or event which with the passage of time and/or the
giving of notice, would constitute an Event of Default and the notice and period
of existence thereof and any action taken with respect thereto or contemplated
to be taken by Company), no Event of Default, or event which with the passage of
time and/or the giving of notice would constitute an Event of Default, has
occurred and is continuing on the date of this Report.

         Capitalized terms used in this Report and in the schedules hereto,
unless specifically defined to the contrary, have the meanings given to them in
the Credit Agreement.

         IN WITNESS WHEREOF, the undersigned has caused this Report to be
executed and delivered by its duly authorized officer this ______ day of
________________.

                                     ASPECT COMMUNICATIONS
                                     CORPORATION

                                     By:________________________________

                                     Its:_______________________________

                                       2

<PAGE>

                                    EXHIBIT N

                                 TERM LOAN NOTE

$___________________                                 _____________________, 2002

         FOR VALUE RECEIVED, Aspect Communications Corporation, a California
corporation (the "Company") promises to pay to the order of [insert Bank]
("Bank"), in care of Administrative Agent, at Detroit, Michigan, the principal
sum of [insert amount derived from Percentages] Dollars ($_____________) in
lawful money of the United States of America payable in quarterly principal
installments each in the amount and on the dates set forth in the Credit
Agreement (as defined below) until the Term Loan Maturity Date, when the entire
unpaid balance of principal and interest thereon shall be due and payable.
Interest shall be payable at the rate (including the default rate) and on the
dates provided in the Aspect Communications Corporation Credit Agreement (as
amended or otherwise modified, the Credit "Agreement") dated as of August 9,
2002, made by and among the Company, certain banks including the Bank, Comerica
Bank as Administrative Agent for such banks and The CIT Group/Business Credit,
Inc., as Collateral Agent for the Banks. Capitalized terms used herein, unless
defined to the contrary, have the meanings given them in the Credit Agreement.

         This Note evidences borrowing under, is subject to, may be accelerated
and may be prepaid in accordance with, the terms of the Credit Agreement, to
which reference is hereby made.

         This Note shall be interpreted and the rights of the parties hereunder
shall be determined under the laws of, and enforceable in, the State of
California, without regard to its conflict of law provisions.

         Company hereby waives presentment for payment, demand, protest and
notice of dishonor and nonpayment of this Note and agrees that no obligation
hereunder shall be discharged by reason of any extension, indulgence, release,
or forbearance granted by any holder of this Note to any party now or hereafter
liable hereon or any present or subsequent owner of any property, real or
personal, which is now or hereafter security for this Note.

         Nothing herein shall limit any right granted Bank by any other
instrument or by law.

                                            ASPECT COMMUNICATIONS
                                            CORPORATION

                                            By:_________________________

                                            Its:________________________

<PAGE>

                                    EXHIBIT O

                         FORM OF TERM LOAN RATE REQUEST

No.______________                                     Dated:______________

To:      Comerica Bank - Administrative Agent

RE:      Aspect Communications Corporation Credit Agreement dated as of August
         9, 2002 by and among Aspect Communications Corporation ("Company"), the
         Banks signatories thereto, Comerica Bank, as Administrative Agent and
         The CIT Group/Business Credit, Inc., as Collateral Agent (as amended or
         otherwise modified from time to time, the "Credit Agreement")

         Pursuant to the Credit Agreement, the Company hereby requests that the
Banks refund or convert, as applicable, an Advance from Banks under the Term
Loan as follows:

         A.       Date of Refunding or Conversion of Advance: ______________

         B.       Amount of Advance:

                  $________________

         C.       Type of Activity:

                  1.       Refunding                  [_]
                  2.       Conversion                 [_]

         D.       Interest Rate:

                  1.       Prime-based Rate           [_]
                  2.       Eurocurrency-based Rate    [_]

         E.       Interest Period (for Eurocurrency-based Advances only):

                  1.       One (1) Month              [_]
                  2.       Two (2) Months             [_]
                  3.       Three (3) Months           [_]

<PAGE>

                                                                            Page

         Capitalized terms used herein, except as defined to the contrary, have
the meanings given them in the Credit Agreement.

                                          ASPECT COMMUNICATIONS
                                          CORPORATION

                                          By:________________________________

                                          Its:_______________________________

                                       2Form of Stockholder Tender and Support Agreement

 EXHIBIT 4.1 
  
 STOCKHOLDER TENDER AND SUPPORT AGREEMENT 
  
 This STOCKHOLDER TENDER AND SUPPORT AGREEMENT
(the “Agreement”), dated as of November 13, 2002, is entered into by and among FIDELIO ACQUISITION COMPANY, LLC, a Delaware limited liability company (“Buyer”), FIDELIO SUB, INC., a Delaware corporation and wholly owned
subsidiary of Buyer (“Sub”), and                          (“Stockholder”). 
  
 W I T N E S S E T H: 
  
 WHEREAS, Buyer, Sub and InterTrust Technologies Corporation, a Delaware corporation (“Company”), have entered into an Agreement and Plan of Merger of even date herewith (as the same may be amended from time to time, the
“Merger Agreement”), pursuant to which Sub will commence a tender offer for all of the outstanding shares of common stock, par value $0.001 per share (“Company Common Stock”), of the Company (the “Offer”) to be followed
by a merger of Sub with and into Company (the “Merger”); 
  
 WHEREAS, as of the date hereof, Stockholder is
the record or Beneficial Owner of the number of shares of Company Common Stock set forth in Part A of Schedule I attached hereto (the “Subject Shares”); and 
  
 WHEREAS, as a condition to its willingness to enter into the Merger Agreement, Buyer and Sub have required that Stockholder agree, and in order to induce Buyer and Sub to
enter into the Merger Agreement, Stockholder is willing to agree, to (i) tender or cause to be tendered (and not withdrawn) all of the Subject Shares pursuant to and in accordance with the terms of the Offer and the applicable securities laws; (ii)
vote the Subject Shares in the manner specified in Section 2(b) of this Agreement with respect to matters bearing directly or indirectly on the consummation of the Merger, and to provide an irrevocable proxy in connection with such agreement to vote
the Subject Shares in such manner; and (iii) such other matters as are set forth herein. 
  
 NOW, THEREFORE, in
consideration of the foregoing and the representations, warranties, covenants and agreements herein contained, and intending to be legally bound hereby, Buyer, Sub and Stockholder hereby agree as follows: 
  
 1. Definitions. Capitalized terms not expressly defined in this Agreement will have the meanings ascribed to them in the Merger
Agreement. For purposes of this Agreement: 
  
 (a) “Affiliate” of any Person means another Person that
directly or indirectly, through one or more intermediaries, controls, is controlled by, or is under common control with, such first Person. 
  
 (b) “Beneficially Own,” “Beneficial Owner” or “Beneficial Ownership” with respect to any securities will mean having voting power or investment power with respect to such
securities (as determined pursuant to Rule 13d-3(a) under the Exchange Act), including pursuant to any agreement, arrangement or understanding, whether or not in writing; provided that securities subject to an option will not be considered
“Beneficially Owned” unless and until 

 such option is exercised or the holder of such option is otherwise entitled to exercise voting power or investment power over such securities.

  
 (c) “Termination Date” means the earlier to occur of (i) the date on which the Merger Agreement is
terminated in accordance with the provisions of Article VIII of the Merger Agreement and (ii) the Effective Time. 
  
 2. Agreement to Tender; Voting Agreement; Proxy. 
  
 (a) Agreement to Tender the Subject
Shares. As promptly as practicable following commencement of the Offer, but in no event later than the tenth (10th) business day following commencement of the Offer, Stockholder will tender or cause to be tendered, in accordance with the terms of
the Offer, (and not withdrawn) all of the Subject Shares pursuant to and in accordance with the terms of the Offer and Rule 14d-2 under the Exchange Act and will cause such shares to remain validly tendered and shall not withdraw such shares until
this Agreement is terminated in accordance with its terms. If Stockholder shall breach the foregoing sentence then, without limiting the remedies otherwise available to Buyer and Sub, Buyer and Sub shall have the option to purchase such Subject
Shares immediately following the closing of the Offer at the price per share paid in the Offer. 
  
 (b) Agreement to
Vote the Subject Shares. From the date of this Agreement until the Termination Date, Stockholder hereby irrevocably agrees to vote (or cause to be voted) all of the Subject Shares (and any and all securities issued or issuable in respect thereof)
which such Stockholder is entitled to vote (or to provide his written consent thereto), at any annual, special or other meeting of the stockholders of Company, and at any adjournment or adjournments thereof, or pursuant to any consent in lieu of a
meeting or otherwise: 
  
 (i) in favor of (A) the approval and adoption of the Merger Agreement and (B) the approval
of the Merger and the transaction contemplated hereby; 
  
 (ii) in favor of any matter that could reasonably be
expected to facilitate the Merger; 
  
 (iii) against any action or agreement that is reasonably likely to result in
a breach, in any material respect, of any covenant, representation or warranty or any other obligation of Company under the Merger Agreement; and 
  
 (iv) against (A) any Alternative Proposal (as defined in the Merger Agreement) and (B) to the extent that such action would materially impede, interfere with, delay, postpone or adversely affect the
Merger and the transactions contemplated by the Merger Agreement, (1) any change in a majority of the members of the Board of Directors of Company other than in connection with an annual meeting of the stockholders of Company with respect to the
slate of directors proposed by the incumbent Board of Directors of Company (in which case Stockholder agrees to vote for the slate proposed by the incumbent Board of Directors of Company) and (2) except for such actions as are expressly contemplated
by the Merger Agreement, any material change in Company’s capital or corporate structure or business. 

 
 2 

  
 (c) Irrevocable Proxy. Simultaneously with the execution of this Agreement,
Stockholder will deliver to Buyer a proxy in the form attached hereto as Exhibit A (the “Proxy”), which will be irrevocable with respect to the Subject Shares; provided that the Proxy will survive only until terminated in accordance
with Section 8 of this Agreement. The parties agree that by reason of the Merger Agreement the Proxy is a proxy coupled with an interest. At Buyer’s request, Stockholder will perform such further acts and execute such further documents as may
be required to vest in Buyer or its representatives the sole power to vote the Subject Shares during the term of the Proxy in accordance with the terms of such proxy. 
  
 3. Representations, Warranties and Covenants of Stockholder. Stockholder hereby represents, warrants and covenants to Buyer as follows: 
  
 (a) Ownership. As of the date of this Agreement, Stockholder is either (i) the record and Beneficial Owner of, or (ii) the Beneficial
Owner, but not the record holder of, the number of issued and outstanding Subject Shares set forth in Part A of Schedule I hereto and the stock options, stock appreciation rights and securities convertible into or exercisable for shares of Company
Common Stock set forth on Part B of Schedule I hereto. As of the date of this Agreement, the Subject Shares set forth in Part A1 of Schedule I hereto constitute all of the issued and outstanding shares of Company Common Stock owned of record or
Beneficially Owned by Stockholder. Stockholder has the sole power to agree to all of the matters set forth in this Agreement, in each case with respect to all of the Subject Shares, with no material limitations, qualifications or restrictions on
such rights, subject to applicable securities laws and the terms of this Agreement. 
  
 (b) Power; Binding Agreement.
Stockholder has the legal capacity, power and authority to enter into and perform all of Stockholder’s obligations under this Agreement. This Agreement has been duly and validly executed and delivered by Stockholder and constitutes a valid and
binding agreement of Stockholder, enforceable against Stockholder in accordance with its terms, except as such enforceability may be limited by applicable bankruptcy, insolvency, reorganization or similar laws affecting creditors’ rights
generally and by general equitable principles. There is no beneficiary or holder of a voting trust certificate or other interest of any trust of which Stockholder is trustee whose consent is required for the execution and delivery of this Agreement
or the consummation by Stockholder of the transactions contemplated hereby. If Stockholder is married and any of the Subject Shares constitute community property, this Agreement has been duly authorized, executed and delivered by, and constitutes a
valid and binding agreement of, Stockholder’s spouse, enforceable against such Person in accordance with its terms, except as such enforceability may be limited by applicable bankruptcy, insolvency, reorganization or similar laws affecting
creditors’ rights generally and by general equitable principles. 
  
 (c) No Conflicts. As of the date of this
Agreement, except for filings under the Exchange Act, if applicable, no filing with, and no permit, authorization, consent or approval of, any state or federal public body or authority is necessary for the execution of this Agreement by Stockholder
and the consummation by Stockholder of the transactions contemplated hereby, and none of the execution and delivery of this Agreement by Stockholder, the consummation by Stockholder of the transactions contemplated hereby or compliance by
Stockholder with any of the provisions hereof will (i) conflict with or result in any breach of 

 
 3 

 any applicable organizational documents applicable to Stockholder, if any, (ii) result in a violation or breach of, or constitute (with or
without notice or lapse of time or both) a default (or give rise to any third party right of termination, cancellation, material modification or acceleration) under any of the terms, conditions or provisions of any note, bond, mortgage, indenture,
license, contract, commitment, arrangement, understanding, agreement or other instrument or obligation of any kind to which Stockholder is a party or by which Stockholder or any of Stockholder’s properties or assets may be bound, (iii) require
any material consent, authorization or approval of any Person other than a governmental entity or (iv) violate any order, writ, injunction, decree, judgment, statute, rule or regulation applicable to Stockholder or any of the Subject Shares.

  
 (d) No Encumbrances. Except (i) as required by Section 2 of this Agreement and (ii) items listed in Schedule I,
at all times during the term hereof, all of the Subject Shares will be held by Stockholder, or by a nominee or custodian for the benefit of Stockholder, or by a family member or Affiliate of Stockholder (subject to the conditions set forth in clause
(f) below) free and clear of all liens, claims, security interests, proxies, voting trusts or agreements, understandings or arrangements or any other encumbrances whatsoever. 
  
 (e) No Solicitation. The Stockholder agrees that he will not, and he will direct and cause his affiliates, agents and representatives, including, without limitation, any
investment bank, attorney or accountant retained by he (such persons, collectively, “the Representatives”), not to, (i) directly or indirectly, initiate, solicit or in any way encourage any inquiries or the making, implementation or
announcement of any Alternative Proposal, (ii) directly or indirectly, engage in any negotiations concerning, provide any confidential information or data to or otherwise have any discussions with any person relating to, any proposal that
constitutes, or would reasonably be expected to lead to, an Alternative Proposal, or otherwise facilitate any effort or attempt to make, implement or announce any proposal that constitutes, or would reasonably be expected to lead to, an Alternative
Proposal and (iii) enter into any letter of intent, agreement or understanding with any Person other than Buyer or Sub with the intent to effect any Alternative Proposal. 
  
 (f) Restriction on Transfer, Proxies and Non-Interference. Except as otherwise contemplated by the Merger Agreement or this Agreement, from and after the date of this
Agreement until the Termination Date, Stockholder will not, directly or indirectly, without the prior written consent of Buyer in respect of any Alternative Proposal or otherwise: (i) offer for sale, sell, transfer, tender, pledge, encumber, assign
or otherwise in any way dispose of, or enter into any contract, option or other arrangement or understanding with respect to or consent to the offer for sale, sale, transfer, tender, pledge, encumbrance, assignment or any other disposition of, any
or all of the Subject Shares (collectively, “Transfer”), or any interest therein, (ii) grant any proxies or powers of attorney, deposit any of the Subject Shares into a voting trust or enter into a voting agreement with respect to any of
the Subject Shares, (iii) enter into any agreement or arrangement providing for any of the actions described in clause (i) or (ii) above, (iv) take any action that would reasonably be expected to have the effect of preventing or disabling
Stockholder from performing Stockholder’s obligations under this Agreement or (v) request that Company register the transfer (book-entry or otherwise) of any certificate or uncertificated interest representing any of the Subject Shares, except
as otherwise contemplated hereby. Notwithstanding the provisions of this Section 3(f), if the Acceptance Date has not 

 
 4 

 occurred on or before February 28, 2003, Stockholder may Transfer up to fifteen percent (15%) of the Subject Shares then owned by Stockholder
(the “Transfer Shares”); provided that during any consecutive ninety (90)-day period following February 28, 2003, Stockholder may not Transfer in a transaction not intended to qualify under the requirements of Rule 144 of the
Securities Act of 1933, as amended (“Rule 144”), a number of Transfer Shares that exceeds the aggregate number of Transfer Shares minus the number of Transfer Shares that may be sold under Rule 144 during such ninety (90)-day period.

  
 (g) Further Assurances. From time to time, at Buyer’s reasonable request and without further consideration,
Stockholder will perform such further acts and execute and deliver such additional documents as may be necessary or desirable to consummate and make effective, in the most expeditious manner practicable, the transactions contemplated by this
Agreement and the Proxy. 
  
 4. Covenants, Representations and Warranties of Buyer and Sub. Buyer and Sub
hereby represent, warrant and covenant to Stockholder as follows: 
  
 (a) Organization, Standing and Corporate Power.
Buyer is a limited liability company duly organized, validly existing and in good standing under the laws of the State of Delaware. Sub is a corporation duly incorporated, validly existing and in good standing under the laws of the State of
Delaware. Buyer and Sub have the corporate power and authority to enter into and perform all of their obligations under this Agreement and the Merger Agreement and to consummate the transactions contemplated hereby and thereby. 

 
 (b) Execution, Delivery and Performance by Buyer. The execution, delivery and performance of this Agreement and the Merger
Agreement and the consummation of the transactions contemplated hereby and thereby have been duly and validly authorized by the Board of Managers of Buyer and the Board of Directors of Sub, and Buyer and Sub have taken all other actions required by
law and their respective organizational documents to consummate the transactions contemplated by this Agreement. This Agreement and the Merger Agreement constitute the valid and binding obligations of Buyer and Sub and are enforceable against Buyer
and Sub in accordance with their terms, except as enforceability may be limited by bankruptcy, insolvency, reorganization, moratorium, fraudulent conveyance or other similar laws relating to or affecting creditors’ rights generally.

  
 (c) No Conflicts. As of the date of this Agreement, except for the applicable Regulatory Filings, no filing with,
and no permit, authorization, consent or approval of, any state or federal public body or authority is necessary for the execution of this Agreement and the Merger Agreement by Buyer and Sub, and the consummation by Buyer and Sub of the transactions
contemplated hereby and thereby, except where the failure to file or obtain such permit, authorization, consent or approval would not interfere with their ability to perform their obligations hereunder or thereunder, and none of the execution and
delivery of this Agreement and the Merger Agreement by Buyer and Sub, the consummation by Buyer and Sub of the transactions contemplated hereby or thereby or compliance by Buyer and Sub with any of the provisions hereof or thereof will (i) conflict
with or result in any breach of any applicable organizational documents applicable to Buyer or Sub, (ii) result in a violation or breach of, or constitute (with or without notice or lapse of time or both) a default (or give rise to any third

 
 5 

 party right of termination, cancellation, material modification or acceleration) under any of the terms, conditions or provisions of any note,
bond, mortgage, indenture, license, contract, commitment, arrangement, understanding, agreement or other instrument or obligation of any kind to which Buyer or Sub is a party or by which Buyer or Sub or any of their respective properties or assets
may be bound, (iii) require any material consent, authorization or approval of any Person other than a Governmental Authority or (iv) violate any order, writ, injunction, decree, judgment, order, statute, rule or regulation applicable to Buyer or
Sub or any of their respective properties or assets, in each such case, except to the extent that any conflict, breach, default or violation would not materially interfere with the ability of Buyer or Sub to perform their obligations hereunder or
thereunder. 
  
 5. Share Purchases; Recapitalization; Stock Option Exercises. Stockholder agrees that, for
purposes of this Agreement and the Proxy, the defined term “Subject Shares” will include any shares of Company Common Stock acquired by Stockholder after the date of this Agreement (i) by purchase or by any other means of acquiring
Beneficial Ownership, including, without limitation, by exercise of any stock option or other equity right and (ii) in connection with any stock dividend and distribution and any shares into which or for which any or all of Company Common Stock (or
any class thereof) may be changed or exchanged as may be appropriate to reflect any stock dividend or distribution, or any change in Company Common Stock (or any class thereof) by reason of any split-up, recapitalization, combination, exchange of
shares or the like. All shares of Company Common Stock included as “Subject Shares” pursuant to this Section 5 will be subject to the terms and conditions of this Agreement and the Proxy without any further action on the part of
Stockholder or Buyer. 
  
 6. Stockholder Capacity. Stockholder does not make any agreement or understanding
herein in Stockholder’s capacity as a director or officer of Company. Stockholder executes this Agreement solely in Stockholder’s capacity as a record owner and/or Beneficial Owner of the Subject Shares and nothing herein will limit or
affect any actions taken by Stockholder or any designee of Stockholder in Stockholder’s capacity as an officer or director of Company or any of its Subsidiaries. 
  
 7. Miscellaneous. 
  
 (a) Entire
Agreement. This Agreement (including the documents and instruments referred to herein) constitutes the entire agreement, and supersedes all prior agreements and understandings, both written and oral, among the parties, or any of them, with respect
to the subject matter of this Agreement. 
  
 (b) Amendments. This Agreement may not be modified, amended, altered or
supplemented except upon the execution and delivery of a written agreement executed by the parties hereto. 
  
 (c)
Waiver. The parties may (i) extend the time for the performance of any of the obligations or other acts of the other parties, (ii) waive any inaccuracies in the representations and warranties contained in this Agreement or in any document delivered
pursuant to this Agreement or (iii) waive compliance with any of the agreements or conditions contained in this Agreement. Any agreement on the part of a party to any such extension or waiver will be valid 

 
 6 

 only if set forth in an instrument in writing, signed on behalf of each party hereto. The failure of any party to this Agreement to assert any
of its rights under this Agreement or otherwise will not constitute a waiver of those rights. 
  
 (d) Notices. All
notices, requests, claims, demands and other communications under this Agreement will be in writing and will be deemed given if delivered personally or sent by overnight courier (providing proof of delivery) to the parties at the following addresses
(or at such address for a party as will be specified by like notice): 
  
 (i) if to Stockholder, to:

  
 [                                     
           ] 
 [Address] 
 [City, State, Zip] 
 Facsimile No.:
[            ] 
  
 with copies to:

  
 Bingham McCutchen LLP 
 1900 University Avenue 
 East Palo Alto, California 
 Attention: Bartley C. Deamer, Esq. 
 Facsimile
No.: (650) 849-4800 
  
                                      
                       
                                      
                       
                                      
                       
                                      
                       
                                      
                       
  
 and 
  
 Dickstein Shapiro Morin & Oshineky LLP

 2101 St., N.W. 
 Washington, DC 20037 
 Attention: Neil Lefkowitz, Esq. 
 Facsimile No.: (202)887-0689 
  
 (ii) if to Buyer or
Sub, to: 
  
 FIDELIO ACQUISITION COMPANY, LLC 
  

c/o Dewey Ballantine LLP 
 1301 Avenue of
the Americas 
 New York, New York 10019 
 Attention: Morton A. Pierce, Esq. 
 Facsimile No.: (212) 259-6333 
  

with a copy to: 
  
 Brobeck Phleger & Harrison LLP 
 2000 University Avenue 
 East Palo Alto, California 94303 
 Facsimile: (650) 331-8100 
 Attn: Rod J. Howard, Esq. 
  
 (e) Severability. Any term or provision of this Agreement which is invalid or unenforceable in any jurisdiction will, as to that jurisdiction, be ineffective to the extent of such invalidity or unenforceability without rendering
invalid or unenforceable the remaining terms and provisions of this Agreement in any other jurisdiction. If any provision of this Agreement is so broad as to be unenforceable, such provision will be interpreted to be only so broad as is enforceable.

  
 (f) Enforcement. Each of the parties hereto recognizes and acknowledges that a breach by Stockholder of any
covenants or agreements contained in this Agreement will cause Buyer to sustain damages for which it would not have an adequate remedy at law for money damages, and, therefore, each of the parties hereto agrees that in the event of any such

 
 7 

 breach Buyer will be entitled to the remedy of specific performance of such covenants and agreements and injunctive and other equitable relief
in addition to any other remedy to which it may be entitled, at law or in equity. Any action or claim relating to this Agreement will be brought in any court of the United States located in the State of Delaware or in Delaware state court, this
being in addition to any other remedy to which it is entitled at law or in equity. In addition, each of the parties hereto (i) consents to submit itself to the personal jurisdiction of any federal court located in the State of Delaware or any
Delaware state court in the event any dispute arises out of this Agreement or any of the transactions contemplated by this Agreement, (ii) agrees that it will not attempt to deny or defeat such personal jurisdiction by motion or other request for
leave from any such court and (iii) agrees that it will not bring any action or claim relating to this Agreement or any of the transactions contemplated by this Agreement in any court other than a federal or state court sitting in the State of
Delaware. 
  
 (g) Attorneys’ Fees. If any action at law or equity, including an action for declaratory relief,
is brought to enforce or interpret any provision of this Agreement, the prevailing party shall be entitled to recover reasonable attorneys’ fees and expenses from the breaching party, which fees and expenses shall be in addition to any other
relief which may be awarded. 
  
 (h) Remedies Cumulative. All rights, powers and remedies provided under this
Agreement or otherwise available in respect hereof at law or in equity will be cumulative and not alternative, and the exercise of any thereof by any party will not preclude the simultaneous or later exercise of any other such right, power or remedy
by such party. 
  
 (i) No Third Party Beneficiaries. This Agreement is not intended to be for the benefit of, and
will not be enforceable by, any Person or entity who or which is not a party hereto; provided that, in the event of Stockholder’s death, the benefits and obligations of Stockholder hereunder will inure to Stockholder’s successors and
heirs. 
  
 (j) Consideration. This Agreement and the Proxy is granted in consideration of the execution and delivery
of the Merger Agreement by Buyer and Sub. 
  
 (k) Governing Law. This Agreement will be governed by, and construed in
accordance with, the laws of the State of Delaware, without regard to any applicable conflicts of law. 
  
 (l)
Descriptive Headings. Headings of the sections and subsections of this Agreement are for convenience of the parties only, and will be given no substantive or interpretive effect whatsoever. 
  
 (m) Counterparts. This Agreement may be executed in one or more counterparts, all of which will be considered one and the same agreement and will become effective when one
or more counterparts have been signed by each of the parties and delivered to the other parties, it being understood that all parties need not sign the same counterpart. 
  
 8. Termination. This Agreement and the Proxy will terminate without any further action on the part of any party hereto on the Termination Date. In addition, if: (i)
the Acceptance Date 

 
 8 

 has not occurred on or before June 30, 2003; (ii) the Merger Agreement is amended or otherwise modified to reduce the Offer Price to less than
eighty percent (80%) of the Offer Price specified in the Merger Agreement as in effect as of the date hereof; and (iii) Section 2.5 (“Stock Options”) of the Merger Agreement (or any successor section thereto) is amended or modified in a
manner that materially impairs, limits or modifies either (A) the vesting of the Company Options owned by Stockholder on an accelerated basis prior to the Effective Time or (B) payment for such Company Option in the manner specified in Section 2.5,
Stockholder may at any time thereafter terminate this Agreement and the Proxy by giving notice of such termination to Buyer in accordance with Section 7(d) of this Agreement. 
  

 
 9 

  
 IN WITNESS WHEREOF, this Agreement has been duly executed and delivered by
Stockholder and duly authorized officers of Buyer and Sub on the day and year first written above. 
  
 
	 
	 BUYER:
  
 FIDELIO ACQUISITION COMPANY, LLC
 
	 
	 By:
 	 	  
 

	 Name:
 	 	  
	 Title:
 	 	  
	 
	 SUB:
  
 FIDELIO SUB, INC.
 
	 
	 By:
 	 	  
 

	 Name:
 	 	  
	 Title:
 	 	  
	 
	 STOCKHOLDER:
 
	 
	 

	 Name:
 	 	  
	 Title:
 	 	 In his individual capacity
 

 

  
 SCHEDULE I 
  
 SUBJECT SHARES 
  
 Part A 
  
 
	  	 	  
	
	
	

	  	 	 Subject Shares
 
	
	
	

	 Company Common Stock
 	 	  
	
	
	

 
  
 Part B 
  
 
	  	  	  
	
	
	

	  	  	 Number of shares of Company Common Stock that Stockholder may purchase (whether or not vested or exercisable) pursuant to any
stock options, stock appreciation rights and securities convertible into or exercisable for any shares of Company Common Stock
 
	
	
	

	 Company Common Stock
 	  	  
	
	
	

 

  
 EXHIBIT A 
  
 IRREVOCABLE PROXY 
  
 The undersigned, a
stockholder of INTERTRUST TECHNOLOGIES CORPORATION, a Delaware corporation (“Company”), hereby irrevocably appoints FIDELIO ACQUISITION COMPANY, LLC, a Delaware limited liability corporation (“Buyer”) and any designee thereof and
each of them as the sole and exclusive attorneys and proxies of the undersigned, with full power of substitution and resubstitution, to the full extent of the undersigned’s rights with respect to: 
  
 (a) the number of shares of common stock, par value $0.001 per share, of Company (“Company Common Stock”) listed on the final
page of this irrevocable proxy; 
  
 (b) any shares of Company Common Stock acquired by Stockholder by purchase or by
any other means of acquiring Beneficial Ownership (as defined below), including, without limitation, by the exercise of any stock option or other equity right, after the date hereof; and 
  
 (c) any shares of Company Common Stock acquired after the date hereof in connection with any stock dividend and/or distribution and any shares into which or for which any
or all of Company Common Stock (or any class thereof) listed on the final page of this irrevocable proxy may be changed or exchanged as may be appropriate to reflect any stock dividend or distribution, or any change in Company Common Stock (or any
class thereof) by reason of any split-up, recapitalization, combination, exchange of shares or the like with respect to such shares of Company Common Stock listed on the final page of this irrevocable proxy, in each case Beneficially Owned by the
undersigned (collectively, the “Shares”), with respect to the matters set forth in the second paragraph following this paragraph, until the earlier of (y) the date on which that certain Agreement and Plan of Merger, dated of even date
herewith, by and among Buyer, Sub and Company (the “Merger Agreement”) is terminated in accordance with its terms or (z) the Effective Time (as defined in the Merger Agreement) (such earlier date, the “Termination Date”). For
purposes of this irrevocable proxy, “Beneficially Own,” “Beneficial Owner” or “Beneficial Ownership” with respect to any securities will mean having voting power or investment power with respect to such securities (as
determined pursuant to Rule 13d-3(a) under the Exchange Act), including pursuant to any agreement, arrangement or understanding, whether or not in writing. 
  
 This irrevocable proxy is irrevocable, is coupled with an interest, is granted pursuant to the Stockholder Tender and Support Agreement, and is granted in consideration of Buyer and Sub entering into
the Merger Agreement, and relates to the matters set forth immediately following this paragraph. Upon the execution hereof, all prior proxies given by the undersigned with respect to the Shares are hereby revoked and no subsequent proxies will be
given. 
  
 The attorneys and proxies named above will be empowered at any time prior to the Termination Date to vote
(or cause to be voted) all of the Shares (or to provide his written consent thereto), at any annual, special or other meeting of the stockholders of Company, and at 

 
 A-1 

 any adjournment or adjournments thereof, or pursuant to any consent in lieu of a meeting or otherwise: 
  
 (1) in favor of (A) the approval and adoption of the Merger Agreement and (B) the approval of the Merger and the transaction contemplated
hereby; 
  
 (2) in favor of any matter that could reasonably be expected to facilitate the Merger; 

 
 (3) against any action or agreement that is reasonably likely to result in a breach, in any material respect, of any covenant,
representation or warranty or any other obligation of Company under the Merger Agreement; and 
  
 (4) against (A) any
Alternative Proposal (as defined in the Merger Agreement) and (B) to the extent that such action would materially impede, interfere with, delay, postpone or adversely affect the Merger and the transactions contemplated by the Merger Agreement, (i)
any change in a majority of the members of the Board of Directors of Company other than in connection with an annual meeting of the stockholders of Company with respect to the slate of directors proposed by the incumbent Board of Directors of
Company (in which case Stockholder agrees to vote for the slate proposed by the incumbent Board of Directors of Company) and (ii) except for such actions as are expressly contemplated by the Merger Agreement, any material change in Company’s
capital or corporate structure or business. 
  
 Other than the matter set forth in the immediately preceding
paragraph, the undersigned Stockholder may vote the Shares on all other matters. 
  
 Notwithstanding anything
contained in this Proxy, this Proxy shall terminate when the Stockholder Tender and Support Agreement terminates in accordance with Section 8 thereof. 

 
 A-2 

  
 Any obligation of the undersigned hereunder will be binding upon the successors
and assigns of the undersigned. THIS PROXY IS IRREVOCABLE. 
  
 
	 
	 [            
 	 ]
 	  	 Number of shares of Company Common Stock that are Beneficially Owned by the undersigned and subject to this irrevocable proxy pursuant to subsection (a)
above.
 

 
  
 Dated: November 13, 2002 
  
 Signature of Stockholder:
                                        
                                        
    
 Name of
Stockholder:

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