Document:

EXHIBIT 10.19

                              PUT AGREEMENT

         THIS PUT  AGREEMENT is made this 2nd day of May,  2002 (the  "Effective
Date"),  by and among  Jack Young  Associates,  Inc.,  a Delaware a  corporation
("Jack Young Associates") and Jack Young, an individual resident of the state of
Pennsylvania.

         WHEREAS, Jack Young Associates,  a wholly-owned  subsidiary of Armitec,
Inc., a Delaware  corporation  ("Armitec"),  and Jack Young entered to a certain
Consulting  Agreement  (the  "Consulting  Agreement"),  of  even  date  herewith
pursuant to which Jack Young Associates hired Jack Young as its consultant for a
period of five years in exchange for the  compensation in the amount of $127,200
per year and 2,000,000  shares of Armitec  Common Stock,  $0.00167 par value per
share (the "Armitec Common Stock"); and

         WHEREAS, one of the conditions precedent under the Consulting Agreement
is the execution and delivery of this Put Agreement,  to provide Jack Young with
the right to cause Jack Young  Associates to repurchase the Armitec Common Stock
in accordance with the terms and conditions set forth herein.

         NOW,   THEREFORE,   pursuant  to  the   Consulting   Agreement  and  in
consideration  of the premises,  and for other good and valuable  consideration,
the receipt  and  sufficiency  of which  hereby are  acknowledged,  it hereby is
agreed as follows:

         1.       Certain   Definitions.   Except   as   otherwise   designated,
capitalized  terms used herein shall have the meanings  attributed to such terms
in the Consulting Agreement.

         2.       Put Provisions.

         (a)  Except  as  otherwise  provided  herein,  upon  the  five (5) year
anniversary  of the  Effective  Date,  and for a  period  of  thirty  (30)  days
thereafter (the "Exercise  Period"),  Jack Young may irrevocably elect (the "Put
Right"),  by providing  written notice to Jack Young Associates of such election
(a "Put Notice"),  to cause Jack Young Associates to purchase the Armitec Common
Stock (the "Put Shares") for an aggregate purchase price equal to $550,000 cash.

         (b) The  closing of the  purchase  and sale of the Put Shares (the "Put
Closing")  shall  occur on a date  mutually  agreed  upon by Jack Young and Jack
Young  Associates  but no earlier than sixty (60) days after the date upon which
Jack Young Associates  receives such Put Notice. At the Put Closing,  Jack Young
shall convey,  assign and transfer unto Jack Young Associates the Armitec Common
Stock, free and clear of any and all liens, claims and encumbrances, in exchange
for the delivery by Jack Young  Associates to Jack Young of $550,000 in cash. At
the Put Closing,  Jack Young Associates and Jack Young shall execute and deliver
to each other any and all documents,  agreements,  instruments  or  certificates
that are  reasonably  necessary to effectuate and consummate the sale of the Put
Shares from Jack Young to Jack Young Associates as described herein.

<PAGE>

         (c) At any time  after the two (2) year  anniversary  of the  Effective
Date, Jack Young Associates may Jack Young Associates may irrevocably elect (the
"Call  Right"),  by providing  written  notice to Jack Young of such election (a
"Call Notice"),  to cause Jack Young to sell the Armitec Common Stock (the "Call
Shares")  to Jack Young  Associates  for an  aggregate  purchase  price equal to
$550,000 cash.

         (d) Upon receipt of a Call  Notice,  Jack Young shall have fifteen (15)
days to elect in writing whether to accept the Call Notice and resell the shares
to Jack Young  Associates  or to reject  the Call  Notice.  If Jack Young  shall
reject a Call  Notice,  his right to put the stock to Jack Young  Associates  as
described in Section 2(a) shall terminate.

         (e) If Jack Young  shall  accept the Call  Notice,  the  closing of the
purchase and sale of the Call Shares (the "Call  Closing") shall occur on a date
mutually agreed upon by Jack Young and Jack Young Associates but no earlier than
sixty (60) days after the date upon which  Jack Young  Associates  receives  the
election  to accept the Call  Notice.  At the Call  Closing,  Jack  Young  shall
convey, assign and transfer unto Jack Young Associates the Armitec Common Stock,
free and clear of any and all liens,  claims and  encumbrances,  in exchange for
the delivery by Jack Young  Associates to Jack Young of $550,000 in cash. At the
Call Closing,  Jack Young Associates and Jack Young shall execute and deliver to
each other any and all documents,  agreements,  instruments or certificates that
are  reasonably  necessary to  effectuate  and  consummate  the sale of the Call
Shares from Jack Young to Jack Young Associates as described herein.

         3.  Notices.  All  notices  or  other  communications  under  this  Put
Agreement  shall be in  writing  and shall be given (and shall be deemed to have
been duly  given  upon  receipt)  by  delivery  in  Person,  by  telecopy  (with
confirmation of receipt),  or by registered or certified mail,  postage prepaid,
return receipt requested, addressed as follows:

         If to Jack Young:
                                           -------------------------------------
                                           Telecopy :
                                                      -------------------------
                                           Telephone:
                                                      -------------------------

         With a copy to:                   Robert J. Gillespie, Jr., Esq
                                           15 Public Square, Suite 200
                                           Wilkes-Barre , Pennsylvania 18701
                                           Telecopy:  (570) 822-2774
                                           Telephone: (570) 824-7739

         If to Jack Young Associates:      4479 Atlanta Road
                                           Atlanta, Georgia 30080
                                           Attention: Bruce R. Davis
                                           Telecopy:  (404) 842-9418
                                           Telephone: (404) 261-8944

<PAGE>

         With a copy to:                   Greenberg Traurig
                                           The Forum
                                           3290 Northside Parkway., Suite 400
                                           Atlanta, Georgia 30327
                                           Attention: Robert E.. Altenbach, Esq.
                                           Telecopy:  678-553-2188
                                           Telephone: 678-553-2100

or to such other address as any party may have furnished to the other parties in
writing in accordance with this Section.

         4.       Miscellaneous.

         (a) This Put  Agreement  may be executed  in two or more  counterparts,
each of which  shall be  deemed an  original,  but all of which  shall  together
constitute one and the same agreement.

         (b) The section  headings  herein are for  reference  purposes only and
shall not affect in any way the meaning or interpretation of this Put Agreement.

         (c) The  rights,  powers,  privileges,  duties and  liabilities  of the
parties  hereto are not assignable by Jack Young,  in whole or in part,  without
the prior written consent of Jack Young Associates.

         (d) This Put Agreement  shall be binding  upon,  and shall inure to the
benefit of, Jack Young,  Jack Young Associates,  and their respective  permitted
assigns.

         (e) No amendment  of this Put  Agreement  shall be effective  unless in
writing and signed by Jack Young and Jack Young Associates.

         (f) The waiver by any party  hereto of the breach of any  provision  of
this Put  Agreement  shall  not  operate  or be  construed  as a  waiver  of any
subsequent breach of any party.

         (g) This Put  Agreement  constitutes  the entire  understanding  of the
parties  hereto  with  respect  to  the  subject  matter  hereof.  There  are no
restrictions,  promises,  warranties,  covenants or undertakings with respect to
the subject matter hereof other than those expressly set forth herein.  This Put
Agreement supersedes all prior negotiations, agreements and undertakings between
the parties hereto with respect to such subject matter.

         (h) This Put Agreement shall be governed under the laws of the State of
Pennsylvania.

                      [SIGNATURES APPEAR ON FOLLOWING PAGE]

<PAGE>

         IN WITNESS WHEREOF, the parties hereto have executed this Put Agreement
as of the date first above written.

                          "JACK YOUNG ASSOCIATES, INC."

                          By:     /s/ Bruce R. Davis
                                 -----------------------------------------------
                          Name:   Bruce R. Davis
                                 -----------------------------------------------
                          Title:  President
                                 -----------------------------------------------

                           /s/ Jack Young
                          ------------------------------------------
                          Jack Young<PAGE>

                                                                   Exhibit 10.88

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
Joseph G. Johnson ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Joseph Johnson              By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Joseph G. (Sandi) Johnson            Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated February 16, 2000 (the "Agreement"), by and
between James T. Hirni ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ James T. Hirni              By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: James T. Hirni                       Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

Via Inter-office Mail
---------------------

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
Betsy Rafael ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Betsy Rafael                By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Betsy Rafael                         Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated April 3, 2001 (the "Agreement"), by and between
David Puglia ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ David B. Puglia             By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: David B. Puglia                      Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
Sussie Hereford ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ S. Hereford                 By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Susanne Hereford                     Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

Via Inter-office Mail
---------------------

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated April 3, 2001 (the "Agreement"), by and between
John Viera ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ John Viera                  By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: John Viera                           Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated May 25, 2000 (the "Agreement"), by and between
Kathy Trya ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Katherine L. Tyra           By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Kathy Tyra                           Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB)
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated November 9, 2000 (the "Agreement"), by and
between Larry White ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Larry White  1/17/02        By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Larry  P. White                      Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated November 9, 2000 (the "Agreement"), by and
between Brooke Wagner ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Brooke D. Wagner            By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Brooke D. Wagner                     Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated April 3, 2001 (the "Agreement"), by and between
Julie Estko ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Julie M. Estko              By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Julie M. Estko                       Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated August 29, 2000 (the "Agreement"), by and
between Shon Wedde ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Shon Wedde                  By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Shon Wedde                           Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated March 27, 2001 (the "Agreement"), by and between
Beatriz Infante ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Beatriz V. Infante          By: /s/ Debra Engel
           -----------------------------       ---------------------------------

Name: Beatriz V. Infante                   Name:  Debra Engel
      ----------------------------------          ------------------------------

<PAGE>

Via Inter-office Mail
---------------------

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
Michael G. DeMatteis ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                            Aspect Communications Corporation

Signature: /s/ Michael G. DeMatteis        By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Michael G. DeMatteis                 Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

Via Inter-office Mail
---------------------

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
James Patrice ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ James A. Patrice            By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: James A. Patrice                     Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB)
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
Rod Butters ("Employee") and Aspect Communications Corporation ("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Rod Butters                 By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Rod Butters                          Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB)
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated November 23, 2000 (the "Agreement"), by and
between Gary Barnett ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Gary E. Barnett             By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Gary E. Barnett                      Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated July 31, 2001 (the "Agreement"), by and between
Christopher Purpura ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Chris Purpura               By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Chris Purpura                        Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

<PAGE>

                    ADDENDUM NUMBER ONE TO LETTER AGREEMENT

     This is Addendum Number One (the "Addendum") dated January 3, 2002 to that
certain Letter Agreement, dated November 9, 2000 (the "Agreement"), by and
between Christine Gorjanc ("Employee") and Aspect Communications Corporation
("Company").

     In consideration of the mutual covenants set forth herein and in the
Agreement, Employee and Company hereby agree as follows:

     Priority. The parties agree that the Agreement is hereby amended as set
     --------
forth in this Addendum Number One. Any inconsistency between this Addendum and
the Agreement shall be resolved in favor of the intent of the parties as
expressed by this Addendum. Terms used herein with the initial letter
capitalized which are not otherwise defined herein, shall have the meaning given
said terms in the Agreement. The Agreement as amended by this Addendum Number
One shall remain in full force and effect.

     Section 1 is amended as follows:

     The words "February 28, 2002" are hereby deleted and replaced by the words
"February 28, 2003".

     IN WITNESS WHEREOF, the parties have executed this Addendum as of the date
first written above.

Employee                                   Aspect Communications Corporation

Signature: /s/ Christine M. Gorjanc        By: /s/ Beatriz Infante
           -----------------------------       ---------------------------------

Name: Christine M. Gorjanc                 Name:  Beatriz Infante
      ----------------------------------          ------------------------------

                                           Title: Chairman of the Board (COB),
                                                  ------------------------------
                                                  Chief Executive Officer (CEO)
                                                  -----------------------------
                                                  and President
                                                  ------------------------------

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