Document:

exv10w6w1

 

Exhibit 10.6.1

	 	 	 
	 

	 	PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

EXECUTION COPY

SCHEDULE NO. 9 (“Schedule 9”) DATED DECEMBER 7, 2004

TO

AGREEMENT FOR CONSULTING SERVICES

BETWEEN

AMERICA ONLINE, INC. (“AOL”) AND LIVEWORLD, INC. (“CONSULTANT”)

DATED AS OF MAY 12, 2003 (the “Agreement”)

SCOPE OF WORK 

	1.	 	Detailed description of services to be rendered by Consultant:
	 
	 	 	Consultant will provide AOL with training, management, ongoing moderation services and
reporting for chat rooms and message boards on the America OnlineÒ brand service (the
“AOL Service”) as designated by AOL (the “Moderation Services”). The Parties acknowledge
and agree that Consultant’s services in connection with AOL’s REDTM Service chat rooms and
message boards are governed by Schedule No. 3 to the Agreement.
	 
	 	 	Subject to the terms of the Agreement, including without limitation Section 3.3, and the
terms of this Schedule 9, AOL shall provide Consultant with an adequate number of AOL
Service accounts with screen names designating moderator status to enable Consultant’s
moderators to perform their duties hereunder.
	 
	 	 	AOL and Consultant shall conduct additional training sessions as required from time to time
during the Term of this Schedule as additional moderators are needed. In connection with
the reporting deliverables, AOL will work with Consultant to provide requirements for
reporting, information about AOL data, and access to AOL systems data as necessary and
appropriate to enable Consultant to prepare and optimize the reports.
	 
	 	 	Phase 1: Preparation: Detailed schedule and implementation plan and
initial training of moderators; revised community guidelines.
	 
	 	 	Phase 2: Transition of moderation of the designated chat rooms and message boards to be
moderated by Consultant
	 
	 	 	Phase 3: Ongoing management and moderation of the designated chat rooms and discussion
boards.
	 
	2.	 	Deliverables and documentation to be produced by Consultant:
	 
	 	 	2A: Phase 1a: Schedule; Implementation Plan; Revised Community Guidelines.
Consultant will develop, in consultation with AOL, a schedule and implementation plan for
each of Phases 1, 2 and 3. The schedule and implementation plan shall be subject to AOL’s
final written approval. In addition, Consultant shall prepare written guidelines for
moderator training and requirements for reporting and scheduling (the “AOL Moderator
Guidelines”), in accordance with AOL’s community rules and guidelines and additional
materials provided by AOL. All training materials and guidelines shall be subject to AOL’s
prior review and approval, which shall not be unreasonably withheld or delayed.
	 
	 	 	Phase 1b: Roaming Monitors. [***]

 

 

	 	 	 
	 

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	 	 	2B: Phase 2: Moderator Training, Scheduling and Requirements. Consultant shall
ensure that all moderators to be performing moderation duties pursuant to this Schedule 9
shall receive AOL-specific training from Consultant (the “Initial Training”), pursuant to
the AOL Moderator Guidelines, prior to providing any Moderation Services for AOL.
Consultant shall identify effective training procedures for the Initial Training and any
additional training, which shall be subject to AOL’s reasonable approval. The Initial
Training shall cover the following areas:

	 	•	 	Community strategy;
	 
	 	•	 	Guidelines for different communities;
	 
	 	•	 	Strategy for enforcing all guidelines and requirements;
	 
	 	•	 	Moderation schedule;
	 
	 	•	 	Requirements regarding moderation for “hot” topics and use of Quick Response
Team (see Section 2D below)
	 
	 	•	 	Use of moderator tools;
	 
	 	•	 	Reporting requirements (see Section 2E below); and
	 
	 	•	 	Performance metrics as set forth by Consultant.

	 	 	In addition to undergoing such moderation training prior to beginning any
moderation duties, all moderators shall:

	 	•	 	Be 18 years of age or older;
	 
	 	•	 	Be Assistants of Consultant (as defined in Section 2.3 of the Agreement), and
(i) if such Assistants are former employees of AOL Community, Inc. (“ACI”),such
Assistants shall have signed an agreement that includes all terms attached hereto
as Appendix A; and (ii) if such Assistants are not employees of Consultant, such
Assistants shall have signed an agreement that includes all terms attached hereto
as Appendix B; and
	 
	 	•	 	Have passed a background check through an organization approved by AOL.

	 	 	AOL shall provide training to select Consultant personnel on a monthly basis or more often
as mutually agreed, including training on new tools or changes to existing tools.
Consultant shall ensure that all moderators receive training on new or updated tools as soon
as commercially reasonable after AOL has provided training to such select Consultant
personnel.
	 
	 	 	2C: Phase 3: Ongoing Moderation. Consultant shall provide ongoing moderation
of chat rooms and message board in accordance with the AOL Moderator Guidelines and as set
forth below and in accordance with all other terms of this Schedule 9:

	 	(1)	 	Chat Room Moderation
	 
	 	 	 	a)[***]
	 
	 	 	 	b)[***]
	 
	 	 	 	c) [***]
	 
	 	 	 	d) [***]
	 
	 	(2)	 	Premium Chat Moderation. [***]
	 
	 	 	 	a) Topical Chat Moderation. [***]
	 
	 	 	 	(b) Programmed Chat Moderation. [***]

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	 	(3)	 	Message Board Moderation.
	 
	 	 	 	[***]
	 
	 	 	 	a) [***]
	 
	 	 	 	b) [***]
	 
	 	 	 	c) [***]
	 
	 	(4)	 	Quick Response Team. [***]
	 
	 	(5)	 	[***]

2D: Periodic Reports. Consultant shall, as more specifically set forth below,
provide the following information:

	 	1)	 	Reports on Maximum Monthly Hours – Consultant shall provide reports on
Tuesday and Thursday of each week detailing the cumulative number of hours of
moderation provided during the current month (the “Hours Spent”), the number of
hours remaining in the Maximum Monthly Hours (as defined in Section 5 below), and
categorizing the Hours Spent by chat room moderation hours, Topical Chat Moderation
hours, and message board moderation hours. The Tuesday report shall include Hours
Spent through the prior Sunday at 12:00 midnight ET and the Thursday report shall
include Hours Spent through the prior Tuesday at 12:00 midnight ET.
	 
	 	2)	 	Weekly Reports – Consultant shall provide weekly reports detailing the
number of message board posts for previous week (new posts and responses) and chat
room traffic for the previous week. As used herein, a “week” means Saturday 12:01
a.m. ET through Sunday 12:00 midnight ET.
	 
	 	3)	 	Monthly Reports – Consultant shall provide monthly reports detailing
the number of posts hidden or deleted; number of posts reported to TOSAOL; number
of escalations within chat; traffic trends and patterns (e.g., increase in traffic
to any particular chat room or board, spikes in traffic during particular
times/days); “hot topics” discussed during the previous month; and trends in
discussion topics and products mentioned by participants in message boards.
General trends will be reported for chat room activity. Upon AOL’s request,
Consultant shall include in the monthly reports anecdotal comments and excerpts
from the chats and message board for up to 5 areas without additional charge. If
AOL requests more than 5 areas for the anecdotal information, Consultant will
provide such reporting and charge for it at the hourly rates specified in Section
5, Payments.
	 
	 	4)	 	Annual Reports – Consultant shall provide annual reports including a
summary of traffic trends for the previous year and year-over-year comparisons of
traffic trends.
	 
	 	5)	 	Additional Reports – AOL may request additional reports from time to
time. In the event that the creation of such reports requires additional work by
Consultant, Consultant shall notify AOL of the projected number of hours required
and shall not prepare any such reports unless AOL approves such additional hours in
writing. Any additional hours shall be charged at the applicable standard monthly
moderation rate.

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	 	 	AOL shall cooperate with Consultant in providing data feeds, other system access and
information as required for Consultant to produce the required reports.
	 
	3.	 	Time for Performance/Delivery
	 
	 	 	2A: Phase 1a: Consultant shall deliver the initial schedule and implementation plan
no later than [***] . Consultant shall revise the schedule and implementation plan
from time to time in consultation with AOL; provided that Consultant shall deliver the final
implementation plan for each Phase (as described in Section 1 above) no later than
[***] business days prior to the starting date for such Phase.
	 
	 	 	Phase 1b: Consultant shall provide the Roaming Monitors beginning at 10:00 a.m. ET
on [***], and shall continue providing the Roaming Monitors until the date on which
the Quick Response Team is put in place (see Section 2.2B(4) above).
	 
	 	 	2B: Phase 2: AOL shall provide Consultant with written notice (the “Transition
Notice”) no less than [***] days prior to the scheduled transition of the first
group of chat rooms and message boards to Consultant for moderation. The Transition Notice
shall include the date on which such transition shall occur (the “Transition Date”).
Consultant shall ensure that Initial Training (as defined in Section 2.2B above) for all
moderators prior to the Transition Date. In the event that the Transition Date occurs less
than [***] days after the Transition Notice, Consultant shall have the right to
provide AOL with a written estimate of additional costs necessary to prepare all moderators
for the Transition Date, and the Parties will negotiate in good faith regarding AOL’s
reimbursement of such additional costs. Initial Training for any new moderators shall be
completed prior to such moderators providing any Moderation Services for AOL. Ongoing
training shall be provided as necessary.
	 
	 	 	2C: Phase 3: Consultant shall continue to provide the Moderation Services on an
ongoing basis for the term of this Schedule 9.
	 
	 	 	2D: Reporting. Reports on Hours Spent shall be provided no later than 8:00 PM
Eastern time each Tuesday and Thursday. Weekly reports shall be provided to AOL no later
than Tuesday each week. Monthly reports shall be provided within three (3) business days
after the end of each calendar month. Annual reports shall be provided by January 31 of the
following calendar year.

	4.	 	Acceptance testing criteria for each Deliverable:
	 
	 	 	Applicable as described below                                Not Applicable
X
	 
	5.	 	Payments:

	 	(a)	 	Fee: 
	 
	 	 	 	During Phase 1a, AOL shall pay Consultant [***] dollars ($[***]) per week, up to a
maximum of [***] dollars ($[***]) per calendar month, for preparation of the AOL
Moderator Guidelines, the schedule and implementation plan.
	 
	 	 	 	During Phase 1b, AOL shall pay Consultant [***] ($[***]) per hour for each hour of
monitoring provided by the Roaming Monitors.
	 
	 	 	 	During Phase 2, and until Consultant is providing [***] moderation hours per month,
AOL shall pay Consultant a) the Monthly Management Fee of $[***]/month and b) an
hourly

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	 	 	 	rate of $[***] for each hour of Initial Training and each hour of moderation
provided by Consultant.

	 	 	 	Beginning on the date on which Consultant is providing Moderation Services for all
chat rooms and message boards designated by AOL for the completion of Phase 2, AOL
shall pay Consultant: (i) a monthly management fee, (ii) a minimum monthly
moderation fee (that will include up to a specified number of moderation hours), and
(iii) an hourly moderation fee for any hours provided above the maximum number of
moderation hours included in the monthly moderation fee, as follows:
	 
	 	 	 	Monthly Management Fee:                    $[***] per month

This fee includes up to [***] hours per month of moderation.
In the event that AOL requires more than [***] hours/month
of moderation at any time, then the two parties agree to
negotiate in good faith additional monthly management fees.
	 
	 	 	 	Monthly Minimum Moderation Fee: AOL shall pay Consultant a minimum monthly
moderation fee based on the rate table set forth below (the “Monthly Minimum
Moderation Fee”). The initial Monthly Minimum Moderation fee shall be $[***] and
shall include up to [***] hours of moderation. AOL may in its sole discretion
increase or decrease the maximum number of hours of moderation (the “Monthly Maximum
Hours”) in increments not less than [***] ([***]) hours per month and not more than
[***] hours per month (a “Moderation Hours Change”) upon [***] days’ prior written
notice to Consultant; provided that AOL shall not reduce the Monthly Maximum Hours
below [***] hours. Any such Moderation Hours Change shall be effective for a
minimum period of one (1) month before AOL may make another Moderation Hours Change.
	 
	 	 	 	The Monthly Minimum Moderation Fee for each increment of [***] hours shall be as
follows:
	 
	 	 	 	                    [***]
	 
	 	 	 	Overage Rate:

In the event that AOL requests, and Consultant provides, more than the Monthly
Maximum Hours in any month, AOL shall pay [***] dollars ($[***]) per hour (the
“Overage Rate”) for all hours provided above the Monthly Maximum Hours.
	 
	 	 	 	AOL may choose, upon [***] days’ prior written notice to Consultant, to increase the
Monthly Maximum Hours by more than [***] hours (the number of hours above [***], the
“Excess Incremental Hours”), provided that Consultant may then charge the Overage
Rate for such Excess Incremental Hours for the first [***] days in which such hours
are added, after which the Monthly Minimum Moderation Fee shall be as specified in
the Rate Table above.
	 
	 	 	 	Premium Chat Moderation: In the event that AOL elects to have Consultant provide
Topical Chat Moderation or Programmed Chat Moderation pursuant to Section 2(2C)(2)
above, AOL shall pay [***] dollars ($[***]) per hour for all hours of Topical Chat
Moderation and [***] dollars ($[***]) per hour for all hours of Programmed Chat
Moderation, instead of the applicable hourly rate for the then-current Monthly
Maximum Hours. All Premium Chat Moderation hours shall be counted toward the
Monthly Maximum Hours; provided that in the event that AOL would pay the Overage
Rate for any hours, the Premium Chat Moderation hours shall always be counted within
the Monthly

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	 	 	 	Maximum Hours, so that AOL would pay the Overage Rate only on regular moderation
hours. For purposes of example only, if in a particular monthly AOL is paying for
[***] Monthly Maximum Hours and Consultant has provided [***] hours, including [***]
hours of Topical Chat Moderation, AOL would pay the applicable Monthly Minimum
Moderation Fee for [***] hours ($[***] [$[***] per hour]), plus the premium of
$[***] per hour ($[***]) for [***] Topical Chat Moderation hours, and $[***] per
hour for the additional [***] hours above the Monthly Maximum Hours: $[***] +
($[***]) + ($[***]) = $[***].

	 	 	 	In the event that more than [***] percent ([***]%) of the hours in any single month
are Premium Chat Moderation hours, the Parties shall engage in good faith
negotiation regarding pricing adjustments or other applicable changes to this
Schedule 9.
	 
	 	 	 	Fee Increases. For the second and third year of this Schedule 9 (beginning [***]),
Consultant’s fees shall be increased by [***] percent ([***]%) each year from the
table set forth above. No later than [***] of the second and third years of this
Schedule 9, Consultant may provide AOL with written notice of a proposed fee
increase of no more than an additional [***] percent ([***]%) in addition to the
Annual Increase (the “Additional Fee Increase”). No later than [***] days after
receipt of Consultant’s notice of the Additional Fee Increase, AOL shall provide
Consultant with written notice of AOL’s election to (x) accept the Additional Fee
Increase, or (y) reject the Additional Fee Increase. If AOL accepts the Additional
Fee Increase, the Additional Fee Increase shall become effective [***] days after
the date of AOL’s written notice. If AOL rejects the Additional Fee Increase,
Consultant shall have [***] days after receipt of AOL’s notice in which to provide
written notice of its decision to (A) rescind the Additional Fee Increase or (B)
terminate this Schedule 9, such termination to become effective [***] days after
AOL’s receipt of such termination notice. In the event that Consultant elects to
terminate this Schedule 9, the Wind-Down Period set forth in Section 9.5 below shall
be [***] long (the “Extended Wind-Down Period”).
	 
	 	(b)	 	Expenses

          AOL shall reimburse Consultant for reasonable out of pocket travel expenses associated with
on-site visits, subject to AOL’s prior written approval. Such expenses shall not exceed a total of
[***] ($[***]) per year during the Term of this schedule.

	 	(c)	 	Payment Schedule

          All fees and expenses due shall be invoiced by Consultant monthly. Each monthly invoice shall
include (i) the monthly management fee for the coming month; (ii) the Monthly Minimum Moderation
Fee for hours scheduled by AOL for the coming month, including a categorization of hours by chat
room hours and message board moderation hours; (iii) the Overage Fee for the previous month, if
any; and (iv) additional fee for Premium Chat Moderation for the previous month, if any. AOL shall
pay all undisputed invoices within [***] of AOL’s receipt of each such invoice.

	 	(d)	 	Maximum Dollar Amount

          Unless otherwise agreed to in writing by both AOL and Consultant, the maximum dollar amount
payable to LiveWorld for all fees and expenses under this Schedule 9:

Year 1 ([***] – [***]):     $[***]

Year 2 ([***] – [***]):     $[***]

Year 3 ([***] – [***]):     $[***]

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Notwithstanding the foregoing, in no event shall Consultant submit any monthly invoice to AOL for
more than $[***] (excluding reimbursable expenses) without the prior written approval of AOL’s
Executive Vice President for Programming and Productions.

	 	 	 	 	 
	6.

	 	LiveWorld Project Manager:	 	 
	 

	 	 	 	Name: Jenna Woodul
	 

	 	 	 	Phone #: 408-836-9645
	 

	 	 	 	Fax #: 408-871-5300
	 
	 	 	 	 
	 

	 	LiveWorld Business Contact
	 	Name: Peter Friedman
	 

	 	 	 	Phone # 408-666-1125
	 

	 	 	 	Fax #: 1-408-516-9872
	 
	 	 	 	 
	7.

	 	AOL Project Manager:
	 	Name: Jennifer Yang
	 

	 	 	 	Phone # 703-265-7380
	 

	 	 	 	Fax #: 703-265-3905
	 
	 	 	 	 
	8.	 	Term of this Schedule 9: [***] through [***]
	 
	 	 	 	 
	9.	 	Additional Terms and Conditions:

	 	9.1	 	Escalation of Critical Problem Areas
	 
	 	 	 	 [***]

	 	9.2	 	Changes to Technology, Room/Board Structure and/or Administration

(a) If AOL makes material changes to the technology, structure and/or administration
requirements for the chat rooms and message boards, the Parties acknowledge that the
pricing and/or scope of this Schedule 9 may be subject to renegotiation.

(b) In the event that AOL makes material changes to AOL’s message board and chat
systems requiring retraining of Consultant personnel to enable Consultant to perform
the Moderation Services hereunder:

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(i) AOL will make commercially reasonable efforts to provide Consultant with
thirty (30) days’ prior written notice of such changes and to facilitate
additional training for Consultant’s supervisory/training personnel. Consultant
shall have a commercially reasonable period, not to exceed [***] days after
changes are implemented, to retrain moderators and other Assistants as necessary
to implement AOL’s changes.

(ii) For any additional training required by AOL system changes, AOL will pay
Consultant an hourly fee of $[***] /hour for each hour of training time required
by each trainer and moderator, with total training hours to be agreed upon in
advance by the Parties.

(c) If AOL changes the structure of its chats and/or message boards such that
Consultant has to reset and reconfigure the reporting, then Consultant shall have
[***] days from the date of any structural change before it must again comply with
all reporting requirements. If AOL makes such changes more than once per quarter,
then Consultant may charge AOL for reconfiguring the reports at a rate to be
mutually agreed on by AOL and Consultant.

(d) If AOL’s administrative functionality breaks down in such a manner as to prevent
moderators from performing their duties, Consultant will notify AOL immediately and
will handle moderation in the following manner:

(i) If functionality is restored within [***] hours, Consultant will adjust
scheduling to ensure message board posts received during the time that
moderators were not able to perform will be looked at immediately.

(ii) If functionality is down for more than [***] hours, Consultant will work
with AOL to determine a solution.

(iii) Hours for which Consultant incurs expense as a result of a breakdown in
AOL’s administrative functionality will be charged to AOL as hours for which
Consultant provided moderation; provided that AOL shall have the right to
provide Consultant with written notice (which may include email) to temporarily
reduce staffing for moderation at a level specified by AOL.

	 	9.3	 	AOL Public Areas. All content submitted by Consultant or its
Assistants within message boards or chat rooms shall be subject to the license grant
relating to submissions to “public areas” set forth in the AOL Terms of Service.
Consultant acknowledges that it has no rights or interest in AOL Member submissions to
message boards or chat rooms within the AOL Network and that AOL owns all right, title
and interest in an to the message boards and the content therein during and after the
term of this Schedule.
	 
	 	9.4	 	AOL Policies; Community Moderation Guidelines. At all times
during the Term, Consultant represents and warrants that Consultant and its Assistants
shall comply with AOL’s then-standard Community Policies. All moderation shall be
provided in accordance with AOL’s then-current Community Moderation Guidelines. A copy
of the current version of such guidelines will be provided in writing to Consultant no
later than within [***] weeks after the effective date of this Schedule 9. When AOL
provides such new or modified guidelines Consultant shall be allowed commercially
reasonable time to update and train its personnel, including moderators on the new
information.

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	 	9.5	 	Wind-Down Period. Upon the expiration or earlier termination of this
Schedule 9, in AOL’s sole discretion, AOL may require the Parties to implement a
transition period of up to [***] months during which to ensure that all Moderation
Services are effectively transitioned to AOL or a third party provider selected by AOL
(the “Wind-Down Period”). AOL shall provide Consultant with written notice upon any
termination or expiration of the Agreement that AOL elects to begin the Wind-Down
Period and AOL may elect to terminate the Wind-Down Period at any time upon [***] days
prior written notice to Consultant. During the Wind-Down Period, Consultant shall
continue to provide the Moderation Services in accordance with the terms of this
Agreement and shall provide full cooperation to AOL and/or any third party provider to
which the Moderation Services are transitioned. AOL shall pay to Consultant the
appropriate fees during the Wind-Down Period, pursuant to Section 5 above. All terms
and conditions of the Agreement and this Schedule 9 that are reasonably necessary for
the Parties to fulfill their obligations and exercise their rights during the Wind-Down
Period shall survive during the Wind-Down Period.
	 
	 	9.6	 	Limits on Scope of Moderation. Pursuant to this Schedule 9, Consultant
shall not sell, market, advertise or otherwise encourage the purchase or sale of AOL
services. In addition, and for the avoidance of doubt, all other terms and conditions
of the Agreement shall continue to apply to this Schedule 9, including without
limitation the provisions of Exhibit B, Section II, “Non-Solicitation” and Section V,
“Publicity.”

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	AMERICA ONLINE, INC.	 	 	 	LIVEWORLD, INC.	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	 	 	 	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 
	Print Name:	 	 	 	 	 	Print Name:	 	 	 	 
	Title:

	 	 	 	 

	 	 	 	Title:
	 	 	 	 

	 	 
	 	 	 	 	 	 	 	 	 	 	 
	Date:

	 	 	 	 	 	 	 	Date:	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 

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APPENDIX A

[LiveWorld Letterhead]

Acknowledgment and Waiver Concerning Compensation

          By signing below, I hereby acknowledge that my entire compensation – whether in the form of
wages, salary and/or employee benefits – for performing services at a client to which I am assigned
by LiveWorld, Inc. (the “Company”) will be provided by Company exclusively, and that I shall not be
entitled to receive from the client any compensation, in any form, including wages, salary or
benefits of any type, such as welfare, pension or fringe benefits, including but not limited to,
health benefits, vacation benefits, stock options or retirement benefits. I hereby waive any and
all rights to receive, or to pursue a claim seeking, any compensation, as broadly defined herein,
from any person other than Company with respect to my performance of services at a client pursuant
to an assignment by Company.

          This Acknowledgment and Waiver represents a material component of the terms of compensation to
which Company and I have agreed, and it is not in any way conditioned on any representation or
assumption concerning my status, as an employee or nonemployee, with respect to Company or any
client.

          It is my intention that any client be authorized to rely upon and enforce the terms of this
Acknowledgment and Waiver.

          I understand the significance of this Acknowledgment and Waiver, and I irrevocably agree to
its terms.

Dated this                     day of
                     20___

                                                            

Signature

                                                            

Printed Name

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APPENDIX B

[LiveWorld Letterhead]

CONSULTANT NON-EMPLOYEE MODERATOR AGREEMENT

The following are the terms and conditions, which form the basis for our agreement to allow you
to be a LiveWorld Moderator.

1. You understand and agree that you will be serving as an independent contractor to LiveWorld and
not as an employee. As an independent contractor, you will be responsible for payment of any and
all taxes directly to federal, state, and local taxing authorities, and LiveWorld will not be
making withholding payments on your behalf. You further understand and agree that your status as
an independent contractor may be terminated at any time by you or by LiveWorld, with or without
notice or cause.

2. You agree to be bound by any special guidelines established by LiveWorld or its clients for any
specific project to which you have been assigned.

3. You will not do anything with respect to a site on which you are working that would be
offensive, that would libel or slander anyone, that would be obscene, or that would otherwise be
unlawful or in bad taste.

4. You will treat LiveWorld’s information and the client’s information as confidential and you will
not reveal any such information to anyone without our permission (and, if applicable, the client’s
written consent).

5. To the extent you are involved in any matters which involve the creation of any intellectual
property, you will be deemed to be working for LiveWorld and the works will be a work for hire,
unless LiveWorld specifically agrees otherwise in writing.

6. If LiveWorld (or any of its clients) believes it is necessary, you will execute LiveWorld’s (or
its clients’) standard “nondisclosure/confidentiality”, “work for hire”, and any other appropriate
agreements.

7. You acknowledge the importance and the sensitivity of the work you are doing for LiveWorld and
its clients and agree to conduct yourself at all times in a workmanlike and honorable way; and that
you will bring any issues that you believe warrant the attention of LiveWorld to your supervisors
and/or to LiveWorld management.

8. It should be clearly understood that all materials, supplied to you by LiveWorld, or one of its
clients, whether designed for training, or management directives, or any other proprietary
information you gain access to as a result of your training or work for LiveWorld is considered
private and confidential and can not be passed in any form to third party individuals or
corporations for any reason.

9. Placement with LiveWorld as a moderator is dependent upon successfully completing our (or the
client’s) training program and background check.

[Signature]

Confidential

11exv10w8

 

Exhibit 10.8

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LiveWorld

Services Agreement

     This Strategic Alliance and Service Agreement (the “Agreement”) is entered into as of May
6, 2004 (the “Effective Date”) by and between LiveWorld, Inc., a Delaware corporation,
whose principal place of business is located at 170 Knowles Drive, Suite 211, Los Gatos, CA 95032
(“LiveWorld”) and eBay Inc. (including the eBay Affiliates), a Delaware corporation whose principal
place of business is located at 2145 Hamilton Avenue, San Jose, California 95125 (“eBay”).

RECITALS

	A.	 	LiveWorld and eBay Inc. entered into a Services Agreement (the “Original Contract”), made and
entered into as of May 9, 2001, pursuant to which, inter alia, LiveWorld agreed to provide
among other services, discussion boards and other discussion board management functions in
connection with the community area of the eBay site.
	 
	B.	 	eBay and LiveWorld amended the Original Contract in September 2001 relating to On-Line
Service Events (“Addendum I”); on April 1, 2002 relating to splitting US deliverables from
International Deliverables (“Addendum II”). eBay International A.G. (“eBay A.G.”) and
LiveWorld amended the Original Contract on April 1, 2002 relating International Discussion
Boards (“Addendum III”). Further, eBay Inc. and LiveWorld amended the Original Contract on
May 1, 2002 relating to Live Q&A (“Addendum IV”) and on May 1, 2002 and on November 1, 2004
relating to Moderation Services (“Addendum V”). eBay A.G. and LiveWorld amended the Original
Contract on August 23, 2002 relating to the Listing Q&A (“Addendum VI”). eBay Inc. and
LiveWorld amended the Original Contract on December 18,2002 relating to Chat Boards (“Addendum
VII”) and User Groups (“Addendum VIII”); on May 20, 2003 relating to eBay Developer Support
Boards (Addendum IX). eBay A.G. and LiveWorld amended the Original Contract on May 1, 2003
relating to International Chat Boards (Addendum X) and on August 23, 2003 relating to Board
Services for Hong Kong and Singapore (Addendums HK & SG). EachNet.com Network Information
Services Co,. Ltd. (“EachNet”) and LiveWorld amended the Original contract on February 1, 2004
regarding Discussion Board Services. PayPal, Inc. (“PayPal”) and LiveWorld amended the
Original contract on February 1, 2004 for Discussion Board Services (Addendum PP-1) (all
together, the “Addendums”).
	 
	C.	 	eBay and LiveWorld have agreed to replace the Original Contract and the Addendums with this
agreement.

NOW THEREFORE, LiveWorld and eBay hereby agree as follows:

AGREED TERMS

	1.	 	Definitions

1.1 “Customizations” shall mean (i) additional features that are requested by eBay as part of
the LiveWorld Services pursuant to a SOW (defined below) and (ii) modifications to, or enhancements
of, the LiveWorld Services that are requested by eBay pursuant to a SOW which, in each case, are
designed in accordance with eBay’s specifications and are substantially different from the features
and functionalities that are offered as part of the LiveWorld Services as of the Effective Date.

			
	 	 	 
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1.2 “eBay Affiliate(s)” shall mean any entity that now or in the future, directly or indirectly
controls, is controlled by, or is under common control with eBay. For the purposes of the
foregoing, “control” shall mean the ownership of (i) greater than fifty percent (50%) of the voting
power to elect the directors of the company, or (ii) greater than fifty percent (50%) of the
ownership interest in the company.

1.3 “eBay Content” shall mean all audio, video, graphics, headers, footers, and all other
advertising creative collateral for promotions (if any), in any medium, that is created
by eBay and provided by eBay to LiveWorld for display by LiveWorld pursuant to this Agreement.
“eBay Content” shall not include any content provided by eBay Users and any content obtained by
LiveWorld through eBay’s Application Programming Interface.

1.4 “eBay Mark” shall mean the eBay domain names, trademarks and logos and other branding
elements used in the performance of this Agreement.

1.5 “eBay Site” shall mean the website owned and operated by eBay located at www.eBay.com and
any other website that is owned and operated by eBay anr/or an eBay Affiliate and specified in an
exhibit to this Agreement.

1.6 “Board Usage Policy” shall mean the then-current version of the policy created by eBay or an
eBay Affiliate that governs Users’ use of the Locations. The current version of the Board Usage
Policy can be found at http://pages.ebay.com/help/community/png-board.html.

1.7 “Confidential Information” shall mean any confidential or proprietary information, source code,
software tools, designs, schematics, plans or any other information relating to any research
project, work in process, future development, scientific, engineering, manufacturing, marketing or
business plan or financial or personnel matter relating to either party, its present or future
products, sales, suppliers, web site visitors, web site users, employees, investors, or business,
disclosed by one party to the other party, whether in oral, written, graphic or electronic form,
and whose confidential or proprietary nature is identified and marked as “Confidential” or, if
disclosed orally, identified as confidential at the time of disclosure, provided the oral
disclosure is summarized in a writing marked as “Confidential” and transmitted to the receiving
party within 10 days of the oral disclosure.

1.8 “Content” shall mean the eBay Content and LiveWorld Content.

1.9 “Intellectual Property Right(s)” shall mean all inventions, patent rights, trademarks, utility
models, copyrights, and trade secrets, including all applications and registrations with respect
thereto.

1.10 “LiveWorld Content” shall mean all text and multimedia information, including but not limited
to sound, data, audio, video, graphics, photographs, artwork, and all other content and digital
material of any description that is created by LiveWorld independent of eBay, or licensed to
LiveWorld, and provided by LiveWorld pursuant to this Agreement.

1.11 “LiveWorld Materials” shall mean all pre-existing software, tools, designs, documentation,
logos, trademarks, data, LiveWorld Content, and other pre-existing material that is (i) created by
LiveWorld independent of eBay or licensed to LiveWorld by a third party, (ii) owned by LiveWorld or
Licensed to LiveWorld by a third party and (iii) provided to eBay by LiveWorld or used by LiveWorld
for eBay’s benefit in connection with this Agreement.

1.12 “LiveWorld Services” or “Services” shall mean the services and/or products to be provided by
LiveWorld to eBay as further described in this Agreement including, but not limited to, the
exhibits attached hereto.

1.13 “LiveWorld Web Site” shall mean all the files located on the web server(s) addressed through
the worldwide web portion of the Internet by the following URLs at http://www.liveworld.com and all
other variations of the liveworld.com domain name.

			
	 	 	 
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1.14 “Locations” shall mean the chat, discussion, eBay groups, eBay answer center and other such
User forums that are identified by eBay in writing as being governed by the Board Usage Policy and
that shall be hosted by LiveWorld as part of the LiveWorld Services in accordance with this
Agreement.

1.15 “PayPal Site” shall mean the web site located at www.paypal.com which is owned and operated by
PayPal, Inc., an eBay Affiliate.

1.16 “Privacy Policy” shall mean the then-current privacy policy currently available at
http://pages.ebay.com/help/community/png-priv.html which governs the use of User information
provided to eBay by Users.

1.17 “Transaction Data” shall mean: information about User traffic derived from “cookies”,
purchases and other activity tracking mechanisms and all psychographic, demographic and preference
profiles derived there from on the LiveWorld Web Site or the eBay Site.

1.18 “User” or “Users” shall mean any person who accesses any page of an eBay Site, or the PayPal
Site, as applicable.

1.19 “User Agreement” shall mean the then-current terms and conditions that govern the use of the
eBay Sites.

1.20 “User Data” shall mean information provided by a User when using LiveWorld Services
(including, but not limited to, names, email addresses, credit card numbers, shopping preferences
and demographic information).

	2.	 	LiveWorld Services 

2.1 For the duration of the Term LiveWorld shall provide to eBay and the applicable eBay
Affiliates (as identified in Exhibit A-2 or a SOW (defined below)) the LiveWorld Services
identified in Exhibit A-1 and A-2 to this Agreement in accordance with the terms and conditions of
the Agreement and the exhibits attached hereto. A further description of certain LiveWorld
Services identified in Exhibits A-1 and A-2 and additional terms that relate to such LiveWorld
Services is attached hereto as Exhibit A-3. The parties acknowledge and agree that as part of the
LiveWorld Services, LiveWorld will continue to provide eBay with access to the eBay Site activity
reporting tools that are made available to eBay as of the Effective Date of this Agreement.
LiveWorld will operate the LiveWorld Services on its systems and network infrastructure and shall
provide all necessary hardware, software, network equipment and bandwidth to implement and maintain
the LiveWorld Services. All web pages that LiveWorld shall provide to Users in connection with the
LiveWorld Services shall be subject to eBay’s prior review and written approval which may be
withheld in eBay’s sole discretion.

2.2 In order to facilitate and permit LiveWorld to render the LiveWorld Services, eBay will provide
certain mutually agreed upon resources and eBay Content that is necessary to deploy the LiveWorld
Services.

2.3 LiveWorld acknowledges and agrees that from time to time during the term of the Agreement eBay
or an eBay Affiliate may (i) request LiveWorld to provide certain LiveWorld Services on the PayPal
Site or additional international eBay Sites that aren’t identified in Exhibit A-2 and/or (ii)
request LiveWorld to provide additional LiveWorld Services (i.e., LiveWorld Services that aren’t
identified in Exhibit A-2 as being provided for such international eBay Sites) for the
international eBay Sites identified in Exhibit A-2. In the event that LiveWorld agrees to provide
such LiveWorld Services, the parties shall sign a statement of work in the form attached hereto as
Exhibit F (“SOW”) before the new services shall begin. Fees for these new services shall be
determined in accordance with Exhibit B. Each such SOW shall (a) be incorporated into this
Agreement by reference, (b) contain additional terms and conditions that are specific to the
LiveWorld Services provided and (c) not be deemed effective until signed by both parties.

			
	 	 	 
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2.4 LiveWorld acknowledges and agrees that in its role as a service provider hereunder, it shall
not be entitled to communicate directly with any Users under LiveWorld’s name and all
communications sent by LiveWorld to Users must come from an eBay email alias. Accordingly, in
performing the LiveWorld Services contemplated under this Agreement LiveWorld shall clearly
identify all communications required hereunder as originating from eBay or the appropriate eBay
Affiliate (unless otherwise expressly agreed to in the applicable SOW). Further, the provision of
the LiveWorld Services shall be “transparent” to Users such that no references will be made to
LiveWorld in any communications with Users and the URL used to communicate with Users shall not
make any reference to LiveWorld. All templates used by LiveWorld to communicate with Users shall
be subject to eBay’s prior review and written approval.

2.5 Minimum Site Performance. During the Term of the Agreement, the LiveWorld Site, LiveWorld
Services and all related technology necessary to operate the LiveWorld Site and Live World Services
will meet performance standards, as indicated in Exhibit D.

2.6 LiveWorld acknowledges and agrees that it shall comply with the then-current version of the
Board Usage Policy. eBay shall provide LiveWorld written notice of changes to Board Usage Policy
in advance of the implementation of any changes. eBay and/or Users may notify LiveWorld that
certain content that has been posted by Users within Locations violates the Board Usage Policy
(“Reported Content”), with the understanding that Users may report such content through a reporting
tool that shall be made available by LiveWorld in each Location. LiveWorld will review such
Reported Content and determine if said Reported Content does in fact violate the Board Usage
Policy. In the event LiveWorld determines that the Reported Content does in fact violate the Board
Usage Policy, LiveWorld shall remove such Reported Content. LiveWorld shall notify eBay in writing
(notification via email shall be deemed to be in writing) each time LiveWorld removes content from
a Location prior to, or at the same time, LiveWorld removes such Reported Content. LiveWorld shall
consult with eBay before LiveWorld decides not to remove any Reported Content from a
Location that is alleged to be defamatory and shall follow eBay’s instructions related to the
removal of such defamatory Reported Content. LiveWorld shall provide weekly reports to eBay
identifying all Reported Content and actions taken by LiveWorld in connection with such Reported
Content. The parties acknowledge and agree that: (i) eBay has sole and exclusive control over
each Board Usage Policy and any all changes made thereto, and (ii) except as instructed by eBay in
writing, LiveWorld has no authority to sanction or suspend Users or suspend a User’s access to the
eBay Site or pages hosted by LiveWorld in the event a User violates a Board Usage Policy.

	3	 	Financials

3.1 Fees; Separate Tracking/Invoices. LiveWorld will separately track the Services it performs
for each eBay Site, and will issue separate invoices for each country as follows: invoices for
Services related to the United States version of the eBay Site accessible at www.ebay.com will be
sent to eBay Inc. and invoices for Services related to international eBay Sites will be sent to
eBay International AG, or such other eBay Affiliate as may be specified by eBay from time to time.
In consideration of the Services, the applicable eBay entity (eBay, eBay International AG, or other
eBay Affiliate, as applicable) shall pay to LiveWorld the fees described in Exhibits A-1 and A-1 to
this Agreement (the terms and conditions of which are hereby incorporated by this reference). All
prices contemplated in this Agreement shall be in United States dollars and do not include sales,
use, value-added or import taxes, customs duties, tariffs, or similar taxes that may be assessed by
any jurisdiction.

3.2 Audit Rights. LiveWorld shall keep complete, clear, and accurate records regarding the
services performed by LiveWorld, and LiveWorld’s obligations under this Agreement. Each party
shall keep complete, clear, and accurate records regarding the calculation of fees and costs
payable in connection with this Agreement. Each party shall have the right, upon [***] days prior
written notice, to have an inspection and audit of the other party’s relevant books and records
conducted by a mutually agreed upon independent audit professional chosen and paid by the auditing
party no more than once every [***] months, during regular business hours at the other party’s
offices and in a manner that does not interfere with regular business operations. Such auditing
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required to enter into a confidentiality agreement in the form specified by
the party being audited, and shall not disclose any of the records of the party being audited to
the auditing party.

3.4 Taxes. Each party shall be responsible for its respective taxes on any sales, use, excise,
value-added, services, consumption, leases, franchise and privilege taxes on its business, taxes
based on net income or gross receipts, and other taxes and duties payable by either party in the
normal course of their business (other than taxes based on the paying party’s net income).

3.5 Invoicing; Payments; Late Charges. Except as otherwise expressly provided in the attached
Exhibits (the terms and conditions of which are hereby incorporated by this reference) or SOW for
any new service, invoices for LiveWorld Service fees shall be sent to eBay and eBay International
AG (and/or eBay Affiliate, if applicable) as set forth in Section 3.1 on a monthly basis commencing
[***] following the launch date specified in the applicable exhibit or SOW. Invoices for set-up
fees shall be invoiced in accordance with the applicable SOW. [***] of the total fee for
customizations of the LiveWorld Services shall be invoiced on the date the applicable SOW is signed
by both parties, with the remaining [***] to be invoiced on the date on which LiveWorld delivers
such customizations to eBay, unless otherwise mutually agreed upon by the parties in the applicable
SOW. All invoices shall be due and payable no later than [***] days after eBay’s receipt of the
invoice (hereinafter, the “Invoice Due Date”). Each party may accept any check or payment without
prejudice to its rights to recover the balance due or to pursue any other right or remedy. No
endorsement or statement on any check or payment or letter accompanying any check or payment or
elsewhere will be construed as an accord or satisfaction. All payments shall be made in United
States dollars.

	4.	 	Use and Ownership of Data 

4.1 Transaction Tracking and Data Collection. LiveWorld shall be responsible for tracking any
Transaction Data required to perform the LiveWorld Services.

4.2 Use of User Data and Transaction Data. eBay shall own any User Data and/or Transaction Data
gathered from the eBay Site or the LiveWorld Web Site in the course of performing this Agreement.

	4.3	 	Nondisclosure of User Data and User Content. LiveWorld will treat User Data and Transaction
Data with the same degree of care as LiveWorld treats its own Confidential Information, but in
no event with less than reasonable care. LiveWorld will not disclose User Data or transaction
Data to any third party, and will only use the User Data and Transaction Data to provide the
LiveWorld Services as expressly described herein. LiveWorld agrees that it will comply with
eBay’s and PayPal’s (in the event LiveWorld provides LiveWorld Services for the PayPal Site)
then-current user agreement (“User Agreement”) and privacy policy (“Privacy Policy”) available
on the eBay Sites and PayPal Site and all applicable laws relating to data protection and
privacy, including providing any required consents, disclosures and/or notices, and making
required privacy information available to a User. eBay will provide LiveWorld with fifteen
days’ prior written notice of changes to the User Agreement and Privacy Policy. Without
limiting the foregoing, LiveWorld will not sell, rent, lease, transfer, or otherwise disclose
User Data or Transaction Data to any third party. In addition, without limiting the
foregoing, LiveWorld (i) will not solicit or facilitate the solicitation by any third party of
Users as a result of their status as eBay members, and LiveWorld will explicitly not refer to
Users as “eBay Users” or “eBay members” (or any such reference) in any such promotions and (i)
will not spam or otherwise send unsolicited communications to any User.
	 
	4.4	 	Information Security Service Level Agreement. LiveWorld agrees that it will comply with the
Internal Security Service Level Agreement attached hereto as Exhibit E and incorporated herein
by this reference.
	 
	4.5	 	Audit Rights. LiveWorld agrees that eBay, or its authorized representatives, shall have the
right, at any time, upon reasonable notice, to perform an audit with respect to LiveWorld’s
performance of its obligations under this Section 4. For purposes of such audit, LiveWorld shall grant eBay
and its

			
	 	 	 
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	 	 	representatives full and complete access, during normal business hours and upon
reasonable notice, to LiveWorld’s books, records, procedures, and information relating to
the protection, storage, use, access and disclosure of the User Data, including, without
limitation, all information relating to access to the User Data by authorized employees, and
all other information required to ascertain any facts relative to LiveWorld’s performance
hereunder. If any audit reveals a material inadequacy or insufficiency of LiveWorld’s
performance of any of its obligations under this Section 4, then, without limiting any other
rights or remedies of eBay under this Agreement or at law, upon receiving written notice of
such inadequacy or insufficiency in performance, LiveWorld shall promptly develop a
corrective action plan in cooperation with eBay, such plan to be subject to eBay’s approval,
and promptly thereafter implement such plan at LiveWorld’s sole cost and expense. If after
[***] days after eBay’s approval of the corrective action plan, LiveWorld is not able to
cure the inadequacy or insufficiency, eBay shall have the right to cancel the Agreement,
without penalty or additional fee.
	 
	5.	 	Proprietary Rights and Licenses

5.1 eBay Content. eBay owns all Intellectual Property Rights in the eBay Content all
derivative works of the eBay Content. eBay hereby grants LiveWorld a worldwide, nonexclusive,
royalty-free license during the Term to use the eBay Content in the form provided by eBay solely
for the sole purpose of providing the LiveWorld Services to eBay and subject to eBay’s prior review
and written approval. LiveWorld acknowledges and agrees that it shall not modify the eBay Content
without eBay’s prior review and written approval.

5.2 LiveWorld Materials. LiveWorld owns all Intellectual Property Rights in the LiveWorld
Materials. LiveWorld hereby grants Client a worldwide, nonexclusive, royalty-free license during
the Term to use, perform, and display LiveWorld Content and LiveWorld Materials used in connection
with the LiveWorld Services pursuant to this Agreement. LiveWorld does not own any Intellectual
Property Rights in the eBay Content.

5.3 Customizations. The parties acknowledge and agree that eBay may request LiveWorld to create
Customizations pursuant to a SOW. LiveWorld owns all Intellectual Property Rights in the
Customizations; provided, however, LiveWorld shall not make any such Customizations available to
any third parties whatsoever without eBay’s prior written approval, which may be withheld in eBay’s
sole discretion.

	5.4	 	Trademarks.

5.4.1 Subject to the terms and conditions of this Agreement and eBay’s prior review and
written approval, eBay hereby grants LiveWorld a nonexclusive, non-transferable, revocable,
worldwide, royalty-free license to use eBay’s trademarks, trade names and logos
(collectively, “eBay Trademarks”) solely in connection with LiveWorld’s performance of its
obligations and duties under this Agreement. LiveWorld shall comply with any usage
guidelines, which may be provided by eBay in connection with the eBay Trademarks, and shall
not challenge eBay’s ownership of the eBay Trademarks.

5.4.2 Subject to the terms and conditions of this Agreement, LiveWorld hereby grants eBay a
nonexclusive, non-transferable, revocable, worldwide, royalty-free license to use
LiveWorld’s trademarks, trade names and logos (collectively, “LiveWorld Trademarks”) solely
in connection with eBay’s marketing activities under this Agreement. eBay shall comply with
any usage guidelines, which may be provided by LiveWorld in connection with the LiveWorld
Trademarks, and shall not challenge LiveWorld’s ownership of the LiveWorld Trademarks.

	5.5	 	Proprietary Notices. Both parties agree not to remove any copyright or other proprietary
rights notices from the other party’s trademarks or Content without the other party’s prior
written consent.

			
	 	 	 
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	6.	 	Representations and Warranties
	 
	6.1	 	Mutual Representations and Warranties. Each party represents and warrants to the other
party that:

6.1.1 When executed and delivered by both parties, the Agreement will constitute the legal,
valid, and binding obligation of the parties, enforceable against both parties in accordance
with the terms and conditions of the Agreement.

6.1.2 Each party’s execution of the Agreement, and the performance of its obligations and
duties hereunder, do not and will not violate any agreement to which such party is a party
of is otherwise legally bound.

	6.2	 	eBay Representations and Warranties. eBay represents and warrants that:

6.2.1 eBay has the full corporate authority, right and power to enter into, execute and
deliver this Agreement, and to perform its obligations hereunder;

	6.3	 	LiveWorld Representations and Warranties. LiveWorld represents and warrants that:

6.3.1 LiveWorld has the full corporate authority, right and power to enter into, execute and
deliver this Agreement, and to perform its obligations hereunder;

6.3.2 LiveWorld shall comply with all applicable laws, statutes, ordinances, rules and
regulations of each county, state and city or other political entity with jurisdiction over
the LiveWorld Services.

6.3.3 LiveWorld has all proprietary right, title, and interest in and to (or will secure
prior to using) the LiveWorld Materials, owns or has rights to the copyright and all trade
secret, trademark, trade name, and patents, and other proprietary rights in and to (or will
secure prior to using) the LiveWorld Materials rand has full power, right, and authority to
use and exploit the LiveWorld Materials in accordance with this Agreement;

6.3.4 LiveWorld Materials and use of the LiveWorld Materials by eBay will not violate any
laws or regulations or third-party proprietary rights, including, without limitation,
copyright, trademark, obscenity, rights of publicity or privacy, and defamation laws;

6.3.5 LiveWorld is now and will continue to be in compliance with all applicable
international, federal, state, and local laws, rules, and regulations with respect to its
obligations under this Agreement, including, but not limited to, the Digital Millennium
Copyright Act and any amendments thereto; and

6.3.6 LiveWorld has obtained and will maintain, at its own expense, all applicable rights
and authorizations to provide LiveWorld Content in conjunction with this Agreement, to
operate the LiveWorld Web Site, and to perform its obligations under this Agreement,
including, but not limited to, any and all international, federal, state, or local licenses
and approvals.

6.3.7 LiveWorld warrants that the LiveWorld Service will not contain any virus or other
harmful code.

	7.	 	Mutual Disclaimer of Warranties 

EXCEPT AS OTHERWISE EXPRESSLY SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES ANY WARRANTIES,
WHETHER EXPRESS OR IMPLIED INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR

			
	 	 	 
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PURPOSE, AND WARRANTIES OF TITLE AND NON-INFRINGEMENT, WITH RESPECT TO THE
LIVEWORLD SERVICES, THE EBAY SITES, THE PAYPAL SITE AND ANY OTHER TECHNOLOGY OR SERVICES.
LIVEWORLD ASSUMES NO LIABILITY FOR ANY ACT OR OMISSION OF EBAY OR USERS. EBAY ASSUMES NO LIABILITY
FOR ANY ACT OR OMISSION OF LIVEWORLD OR USERS. NEITHER PARTY ASSUMES ANY LIABILITY FOR THE
QUALITY, AVAILABILITY, OR VALUE OF ANY GOOD OR SERVICE OFFERED BY A THIRD PARTY IN CONNECTION WITH
THE EBAY SITES, PAYPAL SITE, LIVEWORLD SERVICES OR ANY INFORMATION AVAILABLE ON ANY EBAY SITES OR
PAYPAL SITE. WITHOUT LIMITING ANY OBLIGATION OF LIVEWORLD UNDER THIS AGREEMENT INCLUDING BUT NOT
LIMITED TO EXHIBIT D, LIVEWORLD SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE LIVEWORLD SERVICES
WILL OPERATE AT ALL TIMES IN AN UNINTERRUPTED MANNER. EBAY DOES NOT REPRESENT OR WARRANT THAT THE
EBAY SITE WILL OPERATE SECURELY OR WITHOUT INTERRUPTION.

	8.	 	Mutual Limitation of Liability

EXCEPT IN THE EVENT OF A BREACH OF SECTION 10 (“CONFIDENTIALITY”), NEITHER PARTY SHALL BE
LIABLE TO THE OTHER PARTY FOR ANY INCIDENTAL, INDIRECT, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES
OF ANY KIND OR NATURE, INCLUDING WITHOUT LIMITATION LOST REVENUES OR PROFITS OR LOST BUSINESS
WHETHER BASED ON BREACH OF CONTRACT, OR IN TORT. EXCEPT IN THE EVENT OF A BREACH OF SECTIONS
[10] (“CONFIDENTIALITY”) OR A CLAIM UNDER SECTION [9] (“INDEMNITY”), IN NO EVENT WILL EITHER PARTY
BE LIABLE TO THE OTHER PARTY IN AN AMOUNT GREATER THAN THE AMOUNT(S) RECEIVED BY LIVEWORLD
FROM EBAY UNDER THIS AGREEMENT DURING THE LAST TWELVE (12) MONTHS PREVIOUS TO THE DATE THE CLAIM OF
LIABILITY IS MADE. THIS LIMITATION OF EACH PARTY’S LIABILITY IS CUMULATIVE, WITH ALL PAYMENTS
FOR CLAIMS OR DAMAGES IN CONNECTION WITH THIS AGREEMENT BEING AGGREGATED TO DETERMINE SATISFACTION
OF THE LIMIT. THE EXISTENCE OF ONE OR MORE CLAIMS WILL NOT ENLARGE THE LIMIT.

	9.	 	Indemnity

9.1 eBay Indemnity. eBay agrees to defend, indemnify and hold LiveWorld, and its successors,
officers, directors and employees, harmless from any and all claims, demands, costs, liabilities,
expenses and damages, including reasonable attorneys’ fees, which LiveWorld may incur as a result
of any third party actions to the extent such third party actions arise out of or relate to: (i) a
breach of any representation, warranty, covenant of eBay under this Agreement, or use of the
LiveWorld Services by eBay in violation of the terms of this Agreement; (ii) infringement by any
eBay Mark of a U.S. copyright, trademark right or other intellectual property right of a third
party or misappropriation of any third party trade secret, except where such eBay Mark has been
modified without authorization, and such modification is the basis of the Claim; and (iii)
violation of the terms and conditions of the Board Usage Policy, User Agreement or Privacy Policy
of an applicable federal or state law, provided that eBay shall have no indemnification
obligations under this Section 9.1 to the extent such claims arise from or relate to improper
actions taken by LiveWorld, or any failure of LiveWorld to comply with the terms of this Agreement,
in connection with LiveWorld’s enforcement of the Board Usage Policy. Such indemnification will be
eBay’s sole and
exclusive obligation and LiveWorld’s sole and exclusive remedy as a result of any third party
actions arising from infringement.

			
	 	 	 
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PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

9.2 LiveWorld Indemnity. LiveWorld agrees to defend, indemnify and hold eBay, and its successors,
officers, directors and employees, harmless from any and all claims, demands, costs, liabilities,
expenses and damages, including reasonable attorneys’ fees, which eBay and/or any eBay Affiliate
may incur as a result of any third party actions to the extent such third party actions arise out
of or relate to (i) a breach of any representation, warranty or covenant of LiveWorld under this
Agreement; (ii) a claim by a third party that data, an image, text, logo, or other content on the
LiveWorld Web Site or in the LiveWorld Materials infringes an Intellectual Property Right held by
any third party; (iii) a claim by a third party that LiveWorld has, by means of and in the course
of providing the LiveWorld Services, defamed or libeled, misused private data, or invaded the
privacy of that third party; (iv) LiveWorld’s failure to comply with the Board Usage Policy and/or
eBay’s written instructions relating to LiveWorld’s enforcement of the Board Usage Policy; and (v)
infringement by the LiveWorld Services and/or LiveWorld Materials of a any copyright, trademark
right or other intellectual property right of a third party or misappropriation of any third party
trade secret, except where such LiveWorld Services and/or LiveWorld Materials have been modified by
eBay without authorization, and such modification is the basis of the Claim. Such indemnification
will be LiveWorld’s sole and exclusive obligation and eBay’s sole and exclusive remedy as a result
of any third party actions arising from infringement.

9.3 Indemnity Notice and Process. In connection with any claim for indemnification under this
Section 9, the party seeking indemnification, as a condition of the indemnity, must: (i) give the
indemnifying party prompt written notice of the claim; (ii) cooperate fully with the indemnifying
party in the defense, handling, and settlement of the claim, and (iii) permit the indemnifying
party to control the defense and settlement of the claim; provided that the indemnifying party may
not settle the claim without the indemnified party’s prior written consent.

	10.	 	Confidentiality

10.1 Non-Disclosure. Subject to the exceptions and proviso set forth in this Section 10, each
party agrees that it shall not make use of, disseminate, or in any way disclose the other party’s
Confidential Information to any third party, person, firm or business, except as authorized by this
Agreement and to the extent necessary for performance of this Agreement. Each party agrees that it
shall disclose Confidential Information only to those of its employees and/or contractors who need
to know such information and who have previously agreed to be bound by the terms and conditions of
this Agreement. Each party agrees that it will treat all Confidential Information of the other
party with the same degree of care as it accords its own Confidential Information, but in no event
shall the standard of care accorded to Confidential Information of one party in the possession of
the other party be less than the reasonable standard of care. User Data and Transaction Data shall
be deemed Confidential Information of eBay.

10.2 Exceptions. The receiving party’s obligations with respect to any portion of Confidential
Information will terminate if the receiving party can demonstrate that: the Confidential
Information was in the public domain at the time it was communicated to the receiving party by the
disclosing party; or it entered the public domain after the time it was communicated to the
receiving party by the disclosing party through no fault of the receiving party; or it was
rightfully in the receiving party’s possession free of any obligation of confidence at the time it
was communicated to the receiving party by the disclosing party; or it was developed by the
receiving party independently of and without reference to any information communicated to the
receiving party by the disclosing party.

10.3 Permitted Disclosure. Either party may disclose the existence and terms of the Agreement to
actual and prospective investors and their counsel and advisors in connection with any private
placement of securities, in connection with a merger, acquisition, or sale of all or substantially
all of its assets provided such prospective investors and their counsel and advisors are bound by
confidentiality restrictions that protect the confidential nature
of the terms of this Agreement and that are no less protective than those set forth in this
Agreement. Disclosure of Confidential Information shall not be a violation of this Agreement if the
disclosure was pursuant to applicable

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Page 9 of 10	 

 

 

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federal, state or local law, regulation, court order, or
other legal process; provided that the party must first notify the other party of such disclosure
requirement or order and use reasonable efforts to obtain, or permit the other party to obtain,
confidential treatment or a protective order therefore.

	11.	 	Term and termination

11.1 Term. Unless terminated earlier pursuant to the termination provisions in this
Section 11, this Agreement shall remain in effect for [***] year from the Effective Date (the
“Initial Term”). The Agreement will then automatically renew for an additional [***] months
(“Renewal Term”) unless either party notifies the other in writing at least [***] days prior to the
end of the Initial Term that it will not renew the Agreement. The Initial Term and Renewal Term
shall collectively be referred to herein as “Term” or “term”. The fees applicable to any renewal
of this Agreement after the Initial Term are those listed in Exhibit A-1 and A-2.

11.2 Termination for Breach. Either party may terminate this Agreement upon a breach of any
material term of this Agreement if the non-breaching party gives notice of the breach and the other
party fails to cure the breach (i) within [***] calendar days after written notice is sent. eBay
may terminate this Agreement: (1) after [***] days written notice to LiveWorld if LiveWorld fails
to achieve the performance service levels set forth in Section 1.1 Exhibit D [***] in a [***]-day
period or [***] times in a [***]-day period; (2) after [***] days written notice to LiveWorld if
LiveWorld fails to meet any of its obligations set forth in Sections 2-10 of Exhibit D and does not
cure such failure within [***] days following written notice thereof; or (3) in accordance with
Exhibit E (“Information Security Service Level Agreement”).

11.3 Termination Due To Inability to Perform. In the event that LiveWorld becomes unable to
perform its obligations under this Agreement due to financial problems or the commencement of a
bankruptcy or insolvency proceeding, then eBay may terminate this Agreement upon [***] hours fax,
written or e-mail notice to LiveWorld of its election to terminate. In the event that eBay elects
to terminate this Agreement pursuant to this Section 11.4, Licensee grants eBay a nonexclusive,
royalty-free, worldwide, perpetual license to use all software necessary to keep the discussion
boards running effective immediately upon the date on which eBay terminates this Agreement in
accordance with this Section 11.3.

	 	(a)	 	Limitation of Applicability. This Section 11.4 is limited only to terminations that
occur as a result of LiveWorld’s inability to perform its obligations under this Agreement
due to financial problems and/or the commencement of a bankruptcy or insolvency proceeding.

11.4 Effects of Expiration or Termination. Upon the expiration or termination of the Agreement,
each party shall destroy all Confidential Information of the other party in its possession, or, at
the request of the other party, return such Confidential Information to the other party. All
accrued payment obligations of LiveWorld and eBay shall survive expiration or termination of this
Agreement. The provisions of this Agreement respecting Definitions (§1), Use of Data (§4),
Proprietary Rights (§5), Representations and Warranties (§6), Mutual Disclaimer of Warranties (§7),
Mutual Limitation of Liability (§8), Indemnity (§9), Confidentiality (§10) and certain General
Provisions (§§12.2, 12.3, 12.5) shall survive any expiration or termination of this Agreement.

	12.	 	General Provisions

12.1 Independent Contractors. Notwithstanding the use of the term “partner” in this
Agreement, the attached Exhibits and/or any marketing materials or press releases generated in
connection with this Agreement, the
relationship of LiveWorld and eBay is that of independent contractors. Nothing in this Agreement
shall (i) be construed to create a partnership or joint venture between LiveWorld and eBay, (ii)
give either party the power to

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Page 10 of 10	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

direct or control the day-to-day activities of the other, (iii)
grant authority to the other party, or allow either party to create, assume or enter into
agreements of any kind on behalf of the other party for any purpose whatsoever.

12.2 Assignment. This Agreement will bind and inure to the benefit of each party’s permitted
successors and assigns. Neither party may assign this Agreement, in whole or in part, without the
other party’s prior written consent; provided, however, that this Agreement may be assigned by
eBay, or the rights and obligations of this Agreement may be transferred by eBay, in the course of
a change of control transaction, in which a majority and controlling interest in the eBay’s voting
shares or other securities is transferred to an acquiring company. eBay may also assign this
Agreement, in whole or in part, to any eBay Affiliates upon prior written notice to LiveWorld. Any
assignment, or attempted assignment, in violation of this Section 12.3 shall be null and void and
of no effect whatsoever.

12.3 Force Majeure. Without limiting the foregoing, neither party shall be liable for any failure
or delay resulting from any governmental action, fire, flood, insurrection, earthquake, riot,
explosion, embargo, act of terrorism; transportation interruption of any kind, or any other
condition beyond the control of the affected party. This section shall not apply to the payment
obligations hereunder.

12.4 Governing Law. This Agreement and the legal relations between the parties arising hereunder
shall be governed by and interpreted in accordance with the laws of the State of California
exclusively; as such laws apply to agreements between California residents to be performed entirely
in this state. Both parties submit to personal jurisdiction in California and further agree that
any cause of action arising under this Agreement will be brought exclusively in the County of Santa
Clara, State of California.

12.5 Complete Agreement. This Agreement contains the entire understanding of the parties hereto
with respect to the transactions and matters contemplated by the parties. The Agreement supersedes
all previous agreements between LiveWorld and eBay concerning the subject matter of this Agreement.
Neither party has relied on any statement, representation or promise of the other party or of any
officer, agent, employee or attorney for the other party, in executing this Agreement except as
expressly stated in this Agreement.

12.6 Severability & Waiver. In the event any provision of this Agreement shall for any reason be
held to be invalid, illegal or unenforceable in any respect, the remaining provisions shall remain
in full force and effect. No waiver of any breach of any provision of this Agreement, or any delay
in exercising rights hereunder, shall constitute a waiver of any prior, concurrent or subsequent
breach of the same or any other provisions hereof, and no waiver shall be effective unless made in
writing and signed by an authorized representative of the waiving party.

12.7 Notices. All notices, demands and other communications hereunder shall be in writing to the
addresses specified in Exhibit C to this Agreement, and shall be deemed to have been duly given as
follows: (i) if sent by personal delivery when delivered personally; (ii) if sent by established
overnight courier upon written verification of receipt; (iii) if sent by facsimile transmission
when receipt is confirmed orally; or (iv) if sent by first class mail, postage fully pre-paid, on
the fifth (5th) calendar day after the notice is deposited in a U.S. Postal Services
mail box or with any U.S. Post Office. All notices must be sent to the contact person for notices
at the addresses specified in the attached Exhibit C. Either party may change their contact and/or
contact address by means of notice to the other party given in accordance with this Section 12.8;
provided, however, that until such notice is duly given, notices shall be deemed duly and properly
given if delivered to the last address provided by the other party in accordance with this Section
12.8.

12.8 Publicity. Neither party shall issue any press release nor make any public statement regarding
this Agreement (including the terms and existence thereof) or the relationship of the parties
without the other’s prior
written approval which may be withheld in either party’s sole discretion. Nothing herein shall
require either party to approve the issuance of a press release nor obligate either party to
participate in a press release with the other. Neither party will make any public disclosure of
the specific business terms of this Agreement without the prior

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Page 11 of 10	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

consent of the other party, except
as required by law. Subject to eBay’s prior review and written approval which shall not be
unreasonably withheld, LiveWorld may identify eBay as a customer of LiveWorld on the LiveWorld Web
Site.

12.9 Counterparts; Facsimile Signatures. This Agreement may be executed in any number of
counterparts, each of which, when so executed and delivered, shall be deemed an original, and all
of which, taken together, shall constitute one and the same Agreement. A counterpart of this
Agreement transmitted by a party hereto to the other parties by facsimile transmission and bearing
the signature of such party shall be deemed an original hereof and may be relied upon by the
recipient as duly executed and effective notwithstanding the fact that the recipient did not
receive an original copy of the transmitter’s signature.

12.10 Exhibits. All The Exhibits referenced herein are incorporated herein by reference.

12.11 Captions. The captions and headings used in this Agreement are for the convenience of the
parties and shall not be utilized to interpret, construe or define the provisions of this
Agreement.

12.12 Remedies. Except as provided herein, the rights and remedies of each party set forth in this
Agreement are not exclusive and are in addition to any other rights and remedies available to it at
law or in equity.

12.13 Non-disclosure of Agreement Terms. Neither party shall disclose to third parties, other than
its agents and representatives on a need-to-know basis, the terms of this Agreement or any Exhibits
hereto without the prior written consent of the other party, except either party shall be entitled
to disclose such terms to the extent required by law.

12.14 Time is of the Essence. Time is of the essence with respect to the terms, conditions,
obligations and duties under this Agreement.

12.15 Amendment. This Agreement may only be amended by a written instrument executed by all
parties hereto.

12.16 Third Party Beneficiaries. This Agreement is solely for the benefit of the parties and their
successors and permitted assigns, and, except as expressly provided herein or in any schedule
hereto, does not confer any rights or remedies on any other person or entity.

12.17 Binding Effect. This Agreement shall be binding upon and shall inure to the benefit of the
respective parties hereto, their respective successors and permitted assigns.

NO CHANGES OR ALTERATIONS TO THIS FORM OF AGREEMENT SHALL BE BINDING, EFFECTIVE, OR
ENFORCEABLE AGAINST EITHER PARTY UNLESS EACH CHANGE OR ALTERATION HAS BEEN INITIALED BY A
DULY-AUTHORIZED OFFICER OF BOTH PARTIES.

IN WITNESS WHEREOF, the parties have caused this Service Agreement to be executed by their
duly authorized representatives as of the Effective Date.

	 	 	 
	LiveWorld, Inc. (“LiveWorld”)

	 	eBay Inc. (“eBay”)

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Page 12 of 10	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	 	 	 	 	 	 	 	 	 	 
	By:

	 	 	 	By:	 	 	 	 	 	 
	 

	 	 

	 	 	 	 
	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Name:

	 	 	 	Name:	 	 	 	 	 	 
	 

	 	 

	 	 	 	 
	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Title:

	 	 	 	Title:	 	 	 	 	 	 
	 

	 	 

	 	 	 	 
	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Address:

	 	1919 South Bascom Ave
	 	Address:
	 	2145 Hamilton Avenue
	 	 
	 

	 	 Campbell, CA 95008
	 	 	 	San Jose, California 195125	 	 
	Fax No.:

	 	(408) 871-5204
	 	Fax No.:
	 	(408)	 	 

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Page 13 of 10	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Exhibit A-1

US Current Deployed

Service Fee Schedule

LiveWorld shall provide the following Services for www.eBay.com in accordance with the Agreement
and all exhibits attached hereto at the recurring monthly fees set forth below for the Term of the
Agreement.

	 	 	 	 	 	 	 
	 	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	LiveWorld Services	 	[***]	 	[***]	 	[***]
	 

	 	[***] PV/Mo
	 	[***] PV/Mo
	 	[***] PV/Mo
	US Discussion Board

	 	$[***]
	 	$[***]
	 	$[***]
	US Chat Board

	 	$[***]
	 	$[***]
	 	$[***]
	US AnswerCenter

	 	$[***]
	 	$[***]
	 	$[***]
	US User Groups

	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	US Moderation

	 	$[***]
	 	$[***]
	 	[***]
	US Events

	 	(see Exh. B)
	 	(see Exh. B)
	 	(see Exh. B)
	Total

	 	$[***]
	 	$[***]
	 	$[***]

 

	•	 	For each [***] page views above the amounts listed in the table above, a recurring fee
of $[***] per month will be added to the fees charged.

	 	 	 	 	 	 	 
	 	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	Service	 	[***]	 	[***]	 	[***]
	 

	 	[***]K PV/Mo
	 	[***]K PV/Mo
	 	[***]K PV/Mo
	US Developer Board*

	 	$[***]
	 	$[***]
	 	$[***]

For each [***] page views above the amounts listed in the table above, a recurring fee of $[***]
per month will be added to the fees charged.

LiveWorld shall provide the following Services to PayPal, Inc. for the PayPal Site in accordance
with the Agreement and all exhibits attached hereto at the recurring monthly fees set forth below
for the Term of the Agreement.

	 	 	 	 	 	 	 
	 	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	Service	 	[***]	 	[***]	 	[***]
	 

	 	[***] PV/Mo
	 	[***] PV/Mo
	 	[***] PV/Mo
	US PayPal API Board

	 	$[***]
	 	$[***]
	 	$[***]

For each [***] page views above the amounts listed in the table above, a recurring fee of $[***]
per month will be added to the fees charged.

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit A-1 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Exhibit A-2

eBay International Current Deployed

Service Fee Schedule

LiveWorld shall provide the following Services for the international eBay Sites indicated below in
accordance with the Agreement and Exhibit A-3 at the recurring monthly fees set forth below for the
Term of the Agreement:

	 	 	 	 	 	 	 
	LiveWorld Services and	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	eBay Sites	 	[***]	 	[***]	 	[***]
	Canada www.ebay.ca

	 	[***] PV
	 	[***] PV
	 	[***]
	Discussion Boards — English

	 	$[***]
	 	$[***]
	 	$[***]
	Chat Boards

	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	Moderation — English

	 	$[***]
	 	$[***]
	 	$[***]
	Australia www.ebay.com.au

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – English

	 	$[***]
	 	$[***]
	 	$[***]
	Chat Boards

	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	Moderation — English

	 	$[***]
	 	$[***]
	 	$[***]
	UK www.ebay.co.uk

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – English

	 	$[***]
	 	$[***]
	 	$[***]
	Chat Boards

	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	[***] Hrs/mo
	 	[***] Hrs/Mo
	 	[***] Hrs/Mo
	Moderation — English

	 	$[***]
	 	$[***]
	 	$[***]
	French www.ebay.fr

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards — French

	 	$[***]
	 	$[***]
	 	$[***]
	Chat Boards

	 	$[***]
	 	$[***]
	 	$[***]
	German www.ebay.de

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – German

	 	$[***]
	 	$[***]
	 	$[***]
	Chat Boards — German

	 	$[***]
	 	$[***]
	 	$[***]
	Italian www.ebay.it

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – Italian

	 	$[***]
	 	$[***]
	 	$[***]
	Chat Boards – Italian

	 	$[***]
	 	$[***]
	 	$[***]
	The Netherlands www.ebay.nl

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – Dutch

	 	$[***]
	 	$[***]
	 	$[***]
	Discussion Boards -

Dutch/Belgium

	 	$[***]
	 	$[***]
	 	$[***]
	Belgium www.ebay.be

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – Dutch

	 	$[***]
	 	$[***]
	 	$[***]
	Discussion Boards – French
	 	 	 	 	 	 
	Chat Boards – Dutch
	 	 	 	 	 	 
	Chat Boards – French
	 	 	 	 	 	 

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit A-2 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	 	 	 	 	 	 
	LiveWorld Services and eBay	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	 Sites	 	[***]	 	[***]	 	[***]
	Taiwan www.tw.ebay.com

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Discussion Boards – Taiwan

	 	$[***]
	 	$[***]
	 	$[***]
	Taiwan (Special)*

	 	[***] PV
	 	[***] PV
	 	[***] PV
	Listing Q&A for Taiwan

	 	$[***]
	 	$[***]
	 	$[***]
	Spanish Discussion Board
www.ebay.com/es

	 	[***] PV
	 	[***] PV
	 	[***] PV
	 

	 	$[***]
	 	$[***]
	 	$[***]
	Hong Kong www.ebay.com.hk – Bundled
price for the following LiveWorld
Services: Discussion Board, Chat
Board and Answer Center

	 	[***] PV
	 	[***] PV
	 	[***] PV
	 

	 	$[***]
	 	$[***]
	 	$[***]
	Singapore www.ebay.com.sg — – Bundled
price for the following LiveWorld
Services: Discussion Board, Chat
Board and AnswerCenter

	 	[***] PV
	 	[***] PV
	 	[***] PV
	 

	 	$[***]
	 	$[***]
	 	$[***]
	China Discussion Board
www.eachnet.com

	 	[***] PV
	 	[***] PV
	 	[***] PV
	 

	 	$[***]
	 	$[***]
	 	$[***]

 

			
	•	 	For each [***] page views above the amounts listed in the table above, a recurring fee
of $[***] per month will be added to the fees charged.
	 
	•	 	The URLs of each international eBay Site listed above may be changed from time to time
by eBay.
	 
	 	 	 * eBay may cancel this LiveWorld Service (Listing Q&A for Taiwan) at any time upon [***]
days prior written notice. eBay shall not be required to pay any fees associated with this
LiveWorld Service, after such cancellation, in the event eBay cancels such LiveWorld
Service.

All of the international eBay Sites listed above are owned and operated by eBay
International A.G. (an eBay Affiliate), excluding www.ebay.com.au which is owned and
operated by eBay International Inc. (an eBay Affiliate) and www.eachnet.com which is owned
and operated by EachNet (an eBay Affiliate).

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit A-2	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Exhibit A-3

Description of LiveWorld Services and Terms Relating to Each Such LiveWorld Service

As set forth in the recitals, LiveWorld provided the LiveWorld Services to eBay under the Original
Contract as modified by the Addendums. Although this Agreement has replaced the Original Contract,
LiveWorld acknowledges and agrees that LiveWorld Services provided under this Agreement shall have
the features and functionalities that are included as part of the LiveWorld Services provided by
LiveWorld as of the Effective Date. Such features and functionalities include, but shall not be
limited to, the following:

	 	A.	 	Discussion Board Service
	 
	 	 	 	Features:

	 	•	 	Threaded discussion board service where users may post and reply to
messages from other users.
	 
	 	•	 	Pink Highlight for eBay employee posts
	 
	 	•	 	Ability to search for all posts for a specified user through the search
engine, sorted by date/time, and to have both options: delete all posts
returned or delete individual posts
	 
	 	•	 	Ability to customize functionality of an employee in the hierarchy (eBay
will set criteria per specified admin. level)
	 
	 	•	 	Ability to move topics to different folders, ability to set topics as
“read only” and ability to set topics at the top of the topic list and have
them remain there (lock thread)
	 
	 	•	 	Posts will be listed in order of time received only (chronological order, first to last, only)
	 
	 	•	 	# of posts that are viewed per page will be able to be a set amount, of about 20.
	 
	 	•	 	30 day viewing of threads/posts. If after 30 days no one has posted to a
specific thread, that thread and all posts in that thread permanently
disappear
	 
	 	•	 	Admin. Hierarchy:

	 	o	 	Moderator (Authorized by individual User
ID) — View, post, search ,subscribe, use general “public” features,
delete posts and discussions, lock discussions, block (suspend)
member, reinstate member, perform moderation functions

	 	•	 	Reports:

	 	o	 	All Reports customizable by Day, Week, Month
	 
	 	o	 	Page Views report by all folders and by individual folder, by discussion
	 
	 	o	 	Post reports by all folders and by individual folders
	 
	 	o	 	Discussions: total overall, total new, by board, by folder

	 	•	 	Administrative Functionality:

	 	o	 	Administrator — sets access levels and
authorizations (i.e. edit general functions available at the Manager
level, at the Moderator Level, at the Member Level, at the Visitor
level; authorize individuals for any access higher than Member),
perform all functions given at lower levels, set Feature access
(i.e. turn edit on/off), Create/Delete Boards, Access all reports,
Change Look/Feel of folders, View Change Logs, Perform top-level
functions (i.e. change over-all Board Design across all boards, Add
new Marketing Widget areas to boards or folders, etc.)
	 
	 	o	 	Manager (Authorized by individual User ID
 — may be site-specific, e.g., AllBoards, eBayUK only, eBay Canada
only, core eBay only, etc) — Perform all functions given at lower
levels, access reports, View email addresses and IP addresses,
Create/Delete Folders, Set Discussions at top of Discussion List,
Change content of Marketing Widget areas (i.e. Topic of the Day,
etc), Setfolders “read only”, “reply only”, or “moderate”

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit B 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	•	 	Member (Any eBay-registered user when logged in)- View,
Post, Search, Subscribe, use general “Public” feature

	 	•	 	Auto suspend users for a specified period of time, and have them automatically reinstated
	 
	 	•	 	Ability for administration to view members email address
	 
	 	•	 	Pagination of Topics, and of posts in topics (i.e., “1-20, 21-40, 41-60”
or “1,2,3,4,5”, as well as “forward, back”)
	 
	 	•	 	Post Removals: total overall, by board, by folder
	 
	 	•	 	Develop ability to transfer data to eBay data warehouse

	 	B.	 	Chat Board Service
	 
	 	 	 	Features:

	 	•	 	Scrolling chat message service
	 
	 	•	 	Display up to 200 messages in linear fashion
	 
	 	•	 	User selectable number of messages timeframe
	 
	 	•	 	Chat board administration and reporting

	 	C.	 	AnswerCenter Service
	 
	 	 	 	Features:

	 	•	 	Q&A posting technology
	 
	 	•	 	Member ratings
	 
	 	•	 	Recognition systems
	 
	 	•	 	Q&A board messaging service
	 
	 	•	 	Watch list and Subscriptions
	 
	 	•	 	Administration and reporting
	 
	 	•	 	Advanced integrated search
	 
	 	•	 	Email digests
	 
	 	•	 	Attachments
	 
	 	•	 	Community metrics
	 
	 	•	 	A dedicated LiveWorld community manager and a LiveWorld team assigned to
provide the Service

	 	D.	 	User Groups Service
	 
	 	 	 	Features:

	 	•	 	Online user groups services
	 
	 	•	 	Allow users to create public or private groups
	 
	 	•	 	Allow eBay to create hidden groups
	 
	 	•	 	Provide search by region and user group category
	 
	 	•	 	Group functions/features:

	 	o	 	Group welcome page
	 
	 	o	 	Group home page
	 
	 	o	 	Member lists
	 
	 	o	 	Announcements
	 
	 	o	 	Discussions
	 
	 	o	 	Photo Album

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit B 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	o	 	Event Calendar
	 
	 	o	 	Polls
	 
	 	o	 	Invite members
	 
	 	o	 	Email members
	 
	 	o	 	Report abuse
	 
	 	o	 	Remove me link

	 	•	 	Group administration for group leaders
	 
	 	•	 	System-wide administration for ebay

	 	E.	 	Moderation Services
	 
	 	 	 	Features:

	 	•	 	Users with will access to a “Report” button on messages in designated
areas to allow users to self-report violations of eBay’s Board Usage Policy
	 
	 	•	 	LiveWorld will review all reported posts to evaluate if those posts
violate the Board Usage Policy and remove Reported Content that violates
such Board Usage Policy
	 
	 	•	 	LiveWorld and eBay shall mutually agree upon the process in writing that
LiveWorld shall follow for deleting content, reporting the violation to the
User, sanctioning Users and notifying eBay of actions taken by LiveWorld
	 
	 	•	 	LiveWorld shall provide reporting of Reported Content and actions taken
by LiveWorld in connection with such Reported Content in accordance with
the terms of this Agreement

	 	F.	 	Events
	 
	 	 	 	Features:

	 	•	 	Organized venue for online, text-based, live auditorium-style events for
up to 5,000 visitors
	 
	 	•	 	Standard duration of 60-minutes per event
	 
	 	•	 	Client may provide and include either a slide show or web tour (up to 10
URL’s) with each event at no additional charge
	 
	 	•	 	Standard text-based chat event
	 
	 	•	 	Backstage area to provide privacy for Client’s guests
	 
	 	•	 	Moderation and question screening provided
	 
	 	•	 	Integrated chat and question submission and screening
	 
	 	•	 	Multiple levels of audience conversation provided
	 
	 	•	 	Language filters for a clean, well-lighted experience
	 
	 	•	 	Optional password protection
	 
	 	•	 	Complete transcript of Client’s event (for text chat only)
	 
	 	•	 	EZTalk chat client using IRC and HTTP protocols
	 
	 	•	 	HTML chat client available for easier penetration of corporate firewalls
	 
	 	•	 	Event reporting including total unique users, peak users and number of
questions submitted
	 
	 	•	 	Edited transcript of the event, if needed

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit B 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	G.	 	Network Defense Service
	 
	 	 	 	Features:

	 	•	 	Advanced protection against Denial of Service attacks, worms, and viruses

	 	H.	 	Polls
	 
	 	 	 	Feature:

	 	•	 	Single poll question using single response or multiple response style format
	 
	 	•	 	Optional display for users of poll results
	 
	 	•	 	Poll duration active for 5 days
	 
	 	•	 	Additional fees may apply for customized look-and-feel or HTML set-up eBay shall provide question text and answer list prior to LiveWorld setting
up the poll. Once LiveWorld sets up the Poll, eBay shall have one round of
edits. Additional editing may incur additional fees.

	 	I.	 	US Developer Board
	 
	 	 	 	Features: Same as features listed in Section C, AnswerCenter Features

	 	J.	 	PayPal Developer Board
	 
	 	 	 	Features: The PayPal Developer Board uses the LiveWorld’s standard LiveForum service,
version 3.2 which includes:

	 	•	 	Threaded discussion board
	 
	 	•	 	Member ratings
	 
	 	•	 	Watch list and Subscriptions
	 
	 	•	 	Administration and reporting
	 
	 	•	 	Advanced integrated search
	 
	 	•	 	Attachments
	 
	 	•	 	Community metrics

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit B 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Exhibit B

Standard Fees for LiveWorld Services on New International eBay Sites and Additional Live World Services on Existing International eBay Sites

LiveWorld acknowledges and agrees that eBay may request LiveWorld, pursuant to a SOW to provide
certain LiveWorld Services on additional international eBay Sites that aren’t identified in Exhibit
A-2 from time to time during the Term of the Agreement and/or request LiveWorld to provide
additional LiveWorld Services (i.e., LiveWorld Services that aren’t identified in Exhibit A-2 as
being provided for such international eBay Sites) for the international eBay Sites identified in
Exhibit A-2. In the event eBay chooses to do so in eBay’s sole discretion, the parties will
mutually agree in writing upon the LiveWorld Services to be provided and the associated fees with
the understanding that the fees for such LiveWorld Service shall be no more than the fees set forth
in the table below.

	 	 	 	 	 	 	 	 	 
	 	 	 	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	Service	 	Quantity	 	[***]	 	[***]	 	[***]
	Discussions Boards, Chat 

Boards, or AnswerCenter
	 	 	 	 	 	 	 	 
	Standard Set-up (English)

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	Standard Set-up (Unicode)

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	Monthly Operating Fee

	 	[***]K PV/month
	 	$[***]
	 	$[***]
	 	$[***]
	Monthly Operating Fee

	 	< [***]K PV/mo
	 	$[***]
	 	$[***]
	 	$[***]

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit B 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	 	 	 	 	 	 	 	 
	 	 	 	 	Monthly Fee	 	Monthly Fee	 	Monthly Fee
	Service	 	Quantity	 	[***]	 	[***]	 	[***]
	User Groups
	 	 	 	 	 	 	 	 
	Set-up (English)

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	Set-up (Unicode)

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	Monthly Operating Fee

	 	[***]K PV
	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	eBay QA Process

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	Moderation
	 	 	 	 	 	 	 	 
	English

	 	Per hour
	 	$[***]
	 	$[***]
	 	$[***]
	Non-English
(subject to availability)

	 	Per hour
	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	Consulting
	 	 	 	 	 	 	 	 
	Strategic Consulting

	 	Per hour
	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	Per day
	 	$[***]
	 	$[***]
	 	$[***]
	Development

	 	Per hour
	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	Per day
	 	$[***]
	 	$[***]
	 	$[***]
	 

	 	Per week
	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	Events

	 	Per event
	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	Polls

	 	Per Poll
	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	Network Defense Service

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	 
	 	 	 	 	 	 	 	 
	US PayPal General Board
	 	 	 	 	 	 	 	 
	Set-up

	 	 	 	$[***]
	 	$[***]
	 	$[***]
	Monthly operating fee

	 	1M PV/month
	 	$[***]
	 	$[***]
	 	$[***]

 

	•	 	For each [***] page views page views above the amounts listed in the table above, a
recurring fee of $[***] per month will be added to the fees charged.
	 
	•	 	Note: Multiple services (Discussion Boards, Chat Boards, AnswerCenter, User Groups)
implemented at the same time for one country will be [***]% of the listed fees in the
above table.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit B 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

THIS PAGE INTENTIONALLY LEFT BLANK

Exhibit B

Page 1 of 2

Copyright © 2004–LiveWorld, Inc.

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

EXHIBIT C

Legal Notices

LiveWorld, Inc.

Peter Friedman

Chairman and CEO

LiveWorld, Inc.

170 Knowles Drive, Suite 211

Los Gatos, CA 95032

Phone: 408-871-5200

Fax:   408-871-5300

eBay:

Mike Jacobson

General Counsel

eBay Inc.

2145 Hamilton Ave.

San Jose, CA 95125

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit C 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

EXHIBIT D

Operations SLA Performance Standards

	1.	 	Performance Standards: LiveWorld and the LiveWorld Services
shall comply with the performance standards set forth in this service level agreement
(“SLA”).

	 	1.1	 	Service Availability Performance. LiveWorld shall measure Service Availability
(“SA”) on a average basis across all LiveWorld Services provided under this Agreement,
with such SA to be weighted by the approximate percentage of Users impacted.

Monthly Service Availability Weighted Metric for all LiveWorld Services: [***]%

	 	1.2	 	Website Response Performance. LiveWorld shall measure monthly weighted average
website response (“WR”) times based upon the download time of LiveWorld’s raw HTML,
excluding any external content.

Minimum time to connect to LiveWorld Site: [***] seconds, [***]% of the time

Minimum time to connect to LiveWorld Site: [***] seconds, [***]% of the time

	 	1.3	 	Service Performance Standard Calculations:

1.3.1 Monitoring: Approximately every [***] minutes, the LiveWorld
monitor will issue an HTTP GET from within the LiveWorld datacenter and store
results in the LiveWorld monitoring database, for each LiveWorld Service.

The monitoring database shall be structured similarly to the following:

  TABLE `log` (

      `timestamp` bigint(20) NOT NULL default ‘0’,

      `host` text NOT NULL,

      `uri` text NOT NULL,

      `status` text NOT NULL,

      `duration` int(11) NOT NULL default ‘0’

   ) TYPE=InnoDB

where timestamp is the Unix timestamp

hostname & URI is the actual service and URI being tracked

status is a flag that indicates whether that measurement should be
factored into the SLA or should be excluded due to scheduled maintenance or
eBay outage or other exclusion per the terms of this agreement.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Duration is the time it took to load a page in milliseconds

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	 	 
	Sample data will look similar to the following:
	 	 
	1083108300 forums.ebay.com /db1/forum.jsp?forum=102 OK 492
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db1/forum.jsp?forum=102 OK 614
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 503
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 111
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 309
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 Maint 11552
	 	Ignore
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 625
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 732
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 819
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 277
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 832
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 710
	 	Fulfilled,   <2
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 2102
	 	Fulfilled,   <4
	 
	 	 
	1083108300 forums.ebay.com /db2/forum.jsp?forum=105 OK 981
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 382
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 422
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 385
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 506
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 302
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 685
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 781
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 3501
	 	Fulfilled,   <4
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 419
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 112
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 209
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 325
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 1033
	 	Fulfilled,   <2
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 OK 2101
	 	Fulfilled,   <4
	 
	 	 
	1083108301 forums.ebay.de /forum.jsp?forum=35 Fail null
	 	Unfulfilled
	 
	 	 

1.3.2 Service Availability Calculation:

Step 1: For each HTTP GET record in the monitor database, the following will be
determined:

Unfulfilled requests– timeouts or requests that take longer then
[***] seconds ([***] milliseconds)

Fulfilled requests — all requests [***] seconds or less

< [***] requests – all Fulfilled requests loading in less than
[***] seconds ([***] milliseconds)

< [***] requests – all Fulfilled requests loading in less than
[***] seconds ([***] milliseconds) but greater than or
equal to 2 seconds

> [***] requests – all Fulfilled requests loading in greater
than [***] seconds

Ignore requests – all requests during Scheduled Maintenance windows and
outages of the eBay Site that impact the LiveWorld Services and other
permitted exceptions under Section 12.3 of the Agreement and Section 5 of
this SLA.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Net Requests – The total number of requests minus Ignore requests

Step 2: A SA percentage for each LiveWorld Service will be calculated by dividing
Fulfilled requests by Net Requests then multiplying by [***]. For the
sample data above, the resulting calculation would be:

Forums.ebay.com: Fulfilled=[***], Net Requests=[***]– SA=[***]

Forums.ebay.de: Fufilled=[***], Net Requests=[***]– SA = [***]

Step 3: A WR percentage for < [***] second requests for each
LiveWorld Service will be calculated by dividing the number of < [***]
second requests by the Net Requests minus Unfulfilled requests times
[***]. A WR percentage for < [***] second requests for each
LiveWorld Service will be calculated by dividing the sum of the number
< [***] and < [***] second requests by Net Requests minus
unfulfilled requests times [***]. For the sample data above, the
resulting calculation would be:

     Forums.ebay.com:

<[***] second requests =[***], Net Requests=[***] – WR for <[***] seconds =[***]

<[***] second requests =[***], Net Requests =[***] – WR for <[***] seconds =[***]

Forums.ebay.de

<[***] second requests=[***], Net Requests=[***] – WR for <[***] seconds=[***]

<[***] second requests=[***], Net Requests =[***] – WR for <[***] seconds =[***]

Step 4: Metrics will be calculated by weighting scores for each LiveWorld

Service by using the monthly Page Views reported by each service.

	 	 	 	 	 	 	 	 	 
	 	 	Weight	 	Service	 	Web Response	 	Web Response
	 	 	(Per [***]	 	Availability	 	(WR) < [***]	 	(WR) < [***]
	Service	 	Page Views)	 	(SA)	 	sec	 	sec
	US Discussion Boards

	 	[***]
	 	[***]
	% 	[***]
	% 	[***]%
	German Disc. Boards

	 	[***]
	 	[***]
	% 	[***]
	% 	[***]%
	Raw Scores

	 	[***]
	 	[***]
	 	[***]
	 	[***]    
	Weighted Average

	 	 	 	[***]
	% 	[***]
	% 	[***]%

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

The metric for this sample SA (for Section 1.1 of this Exhibit D) is
[***]%. The metric for this sample WR (for Section 1.2 of this Exhibit D)
for less than [***] seconds is [***]%, and for less than
[***] seconds is [***]%.

	1.3	 	LiveWorld and eBay shall review the performance metrics and monitoring tools at
least once per quarter. Any changes to the performance metrics or monitoring tools
must be mutually agreed upon by LiveWorld and eBay in writing.

	2.	 	Technical Support and Problem Resolution:

2.1 Technical Support. LiveWorld shall provide eBay with Technical Support every day
(7x24) with a telephone/pager number for submission of all Support Requests. An on-call
support technician shall answer the telephone/pager number.

	2.2	 	Problem Classification. The following classification table defines
the severity of problems reported by eBay and/or LiveWorld.

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Problem Classification Table

	 	 	 	 	 
	Classification	 	Criteria	 	 
	Severity 1

(Critical)

	 	The LiveWorld Service is non-operative or performance is
significantly impaired. The LiveWorld Service cannot be
accessed by Users without significant delay, if at all.
No known work around is currently available.
	 	 
	 
	 	 	 	 
	Severity 2

(Degraded)

	 	The LiveWorld Service is operational but usability is
impaired.	 	 
	 
	 	 	 	 
	Severity 3

(Minimal)

	 	Reported problems that have slight or no impact on User
access or usability. (Includes general bugs and user or
eBay contributed HTML that causes performance/display
problems)	 	 

2.3 Response Expectation Table. The following Response Expectation table specifies the
level of response that will be given to a problem at each step of the process based upon the
assigned severity of the problem. The table specifies the maximum amount of time elapsed to
complete each step .

Escalation Response Expectation Table

	 	 	 	 	 	 	 
	 	 	 	 		 	 
	Severity	 	Step 1 (Identify)	 	Step 2 (Temporary Fix)	 	Step 3 (Fix)
	1 (Critical)

	 	[***] minutes
	 	Immediate and
continuing best
efforts
	 	Immediate and
continuing best
efforts
	 
	 	 	 	 	 	 
	2 (Degraded)

	 	[***] hour during

normal business

hours, [***] hours

otherwise
	 	[***] calendar days
	 	Within [***] calendar days
	 
	 	 	 	 	 	 
	3 (Minimal)

	 	[***] business day
	 	Worked on a time

available basis
	 	As appropriate
	 
	 	 	 	 	 	 

2.3 Escalation Process. All problems with a Severity Level of 1 to 2 will be escalated if a
solution or plan of resolution cannot be achieved within the designated amount of time as
described above. Escalations will occur in accordance with the following schedule:

Severity 1 and 2 Problem Escalation.

[***] min. LiveWorld NOC, 408-838-6955

[***] min. Andrew Oliver, 408-203-4884 (backup: Bruce Dembecki 408-218-1313)

[***] min. Chris Christensen, 408-416-6348

[***] min. Jay Friedman, 408-891-5743

>[***] min Peter Friedman, 408-666-1125

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Severity 3 Problem Escalation.

[***] hours ebay-requests@liveworld.com

[***] hours Louis Johns, 408-426-6249

[***] hours Debbie Dembecki, 408-218-1312

>[***] Jay Friedman, 408-891-5743

For severity 3 issues, LiveWorld may choose not to provide temporary or permanent fixes.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

3. Scheduled Maintenance:

LiveWorld shall be entitled to perform scheduled maintenance on the LiveWorld Service,
provided (a) eBay will receive at least [***] hours prior written notice of the date, time
and expected duration thereof and (b) such maintenance will (i) not exceed [***] hours in
total per calendar month and (ii) LiveWorld shall work with eBay to attempt to have
scheduled maintenance conducted at times least likely to cause disruption to the operation
of the LiveWorld Service (“Scheduled Maintenance”). Upon request by LiveWorld, eBay may, in
its sole discretion, grant additional periods of scheduled maintenance.

4. Unscheduled outage/error:

Once LiveWorld identifies that a Severity 1 or 2 problem has occurred and which LiveWorld
expects to have a duration of greater than [***] minutes, LiveWorld will use its best
efforts to notify eBay within [***] minutes that such problem has been encountered. This
notification will take the form of a phone call to the eBay Network Operation Center (NOC)
at (408) 376-6011 or via AIM to SiteLead.

5. Exceptions to this SLA:

5.1 For new Customizations deployed by LiveWorld for eBay, performance guarantees
shall begin [***] days after initial public deployment on the eBay Site. For new
deployments of existing LiveWorld Services, performance guarantees shall begin [***]
days after the initial public deployment on the eBay Site. For major upgrades,
performance guarantees shall be suspended for up to [***] day. For new code
updates, performance guarantees shall be suspended for up to [***] hour.

5.2 Performance guarantees shall be suspended in the following circumstances:

5.2.1 In the event of a greater than [***]% increase above the [***]-day
average daily peak traffic for any single LiveWorld Service in a [***]
minute window, LiveWorld shall have up to [***] hours to respond.

5.2.2 In the event of a greater than [***]% increase above the [***]-day
average daily peak traffic for any single LiveWorld Service, LiveWorld shall
have [***] hours to respond.

	 	5.3.	 	LiveWorld shall not be responsible for any failure to meet the
performance standards set forth in Section 1 of this SLA resulting from any act
of omission by eBay; or from any Force Majeure events.

6. LiveWorld environment changes:

LiveWorld will provide to eBay a weekly notification outlining significant changes (if any)
that are scheduled to be made to its technical environment at least [***] hours before the
change is made.

7. Failure of service contingency:

Prior to launching any new LiveWorld Service, a contingency plan must be established that
provides eBay Operations with an easy method of masking or removing LiveWorld’s Service from
the eBay Site.

8. Monitoring:

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Service availability and performance monitoring will be performed by LiveWorld using
LiveWorld monitoring tools. At eBay’s request, LiveWorld will make available to eBay
within [***] hours, monitoring logs for the eBay services LiveWorld operates.

9. Browser Compatibility:

LiveWorld Site will initially be compatible with Netscape Navigator 4.X and later and
Microsoft Internet Explorer 4.X and later. eBay and LiveWorld shall mutually agree on the
timeframe in which LiveWorld’s then current services will be made compatible with new
releases of Netscape Navigator and/or Microsoft Internet Explorer, that are released after
the effective date of this Agreement.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

10. Post Mortem Reports

LiveWorld will provide post mortem reports after each Severity 1 or 2 failure. The
report will explain the root cause of the problem, and provide the short-term
solution implemented to mitigate the issue and a long-term solution for preventing
the problem. This document should be emailed to the following eBay Operations email
address: sitelead@ebay.com. eBay will provide LiveWorld a weekly list of opened
cases for LiveWorld Services.

11. Credits:

LiveWorld will credit eBay as set forth in the table in this section below each time
LiveWorld fails to meet a Performance Standard in Section 1 of this SLA or a
Problem Resolution Standard set forth in Section 2 of this SLA. Credits consist of hard
dollars. eBay will determine, in its sole discretion, within thirty (30) days of an
incident whether a credit is due and shall notify LiveWorld in writing. Credits will be due
and payable within [***] days of written notice from eBay.

	 	 	 	 	 
	Standard	 	Credit/Bonus	 	Maximum Credit
	Service Availability

	 	[***]% or greater — no credit
[***]to < [***]% -
$[***]credit
[***]% or below — $[***]credit
	 	$[***] quarterly
	 
	 	 	 	 
	Escalation Response

	 	$ [***] per incident
	 	$[***] annually
	Website Response

	 	$ [***] per incident
	 	$ [***] annually
	Failure to meet
post mortem guidelines

	 	$ [***] per incident
	 	$[***] annually

12. Source Code

In the event of a bankruptcy filing or a filing of insolvency during the term of this
agreement resulting in LiveWorld’s inability to perform its obligations under this
agreement, LiveWorld shall license its software to eBay and the eBay Affiliates at no cost
to eBay.

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit D 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

EXHIBIT E

Internal Security Service Level Agreement

	1.	 	Security Audits

	 	1.1	 	Initial Audit. eBay will conduct an initial security audit of LiveWorld’s computer
systems that are designated by LiveWorld to be used in provision of the LiveWorld Services
under this Agreement. This audit will be scheduled at a mutually agreeable time and will
determine the state of security and readiness within LiveWorld’s environment. LiveWorld
will be granted [***]-days to respond to any issues identified through the audit.
	 
	 	 	 	If LiveWorld has had a security audit performed by an industry recognized third party as
mutually agreed upon by the parties, then the requirements of Section 1.1 above will be
waived, provided the audit report applies to the environment in question and shows no
significant vulnerabilities are present
	 
	 	1.2	 	Periodic Audits. eBay reserves the right to periodically audit LiveWorld to ensure
compliance with the requirements of this Exhibit A. Non-intrusive network audits may be
performed randomly, without prior notice.
	 
	 	 	 	More intrusive network and physical audits may be conducted on site with [***] hours notice.
Such audits will take during the LiveWorld’s ordinary office hours and subject to
LiveWorld’s reasonable security restrictions (e.g., sign-in requirements, badge
requirements, escort requirements). This type of audit will not be performed more often
than once per calendar quarter.
	 
	 	1.3	 	Code Audits. A web code review is the audit of web code, including CGI, Java, etc, for
the explicit purposes of detection and remediation of security vulnerabilities. If
LiveWorld has completed a web code review, LiveWorld will disclose who completed the
review, what were the results, and what remediation activity has taken place.
	 
	 	1.4	 	Web Server Audits. Upon reasonable prior written notice by eBay, LiveWorld will permit
one personnel designated by eBay to review the specific configuration files for any web
servers used by LiveWorld for LiveWorld site. Such a review will take place during
LiveWorld’s ordinary office hours and solely at LiveWorld’s facilities. This type of
review will not occur more frequently than once in any calendar quarter, unless eBay
provides reasonable documentation supporting concerns of a specific security risk.
	 
	 	1.5	 	Audit After an Incident. If a breach of security event occurs at LiveWorld, eBay will
conduct a security audit. LiveWorld will be granted [***]-days to respond to any issues
identified through the audit. Once identified issues have been resolved, eBay may conduct
a security audit to ensure the completion of the resolution.
	 
	 	1.6	 	eBay Results and LiveWorld Response. eBay and LiveWorld shall mutually agree upon a
written set of security obligations for LiveWorld services. eBay will provide LiveWorld
with detailed results of any audit performed by eBay pursuant to this Section 1 that is a
violation of those security obligations. LiveWorld will be granted [***] days to resolve
any violations of the security obligations eBay has identified through an audit. Once
identified issues have been resolved, eBay may also conduct a security audit to ensure the
completion of the resolution. LiveWorld’s failure to resolve violations of the agreed

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

upon security obligations identified through audits as set forth above may be a material breach of the
Agreement resulting in eBay terminating the Agreement without penalty or other termination
charge to eBay.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	2.	 	Security Incident Response

	 	2.1	 	Notification Timing. LiveWorld will immediately communicate any security breaches
related to LiveWorld site or LiveWorld Services to eBay promptly after discovery thereof
and will provide immediate feedback about any impact this breach may/will have on eBay or
its user community. LiveWorld will give its best effort to notify eBay of the security
breach no more than [***] minutes after detecting the breach and eBay being notified. No
more than [***] hour will pass between LiveWorld detecting a LiveWorld security breach and
eBay being notified.
	 
	 	2.2	 	Notification Format. Notification of a security breach will take the form of a phone
call to the eBay Network Operations Center (NOC) at (408) 376-6011.
	 
	 	 	 	LiveWorld will provide the following information during the notification phone call:

	 	a.	 	Problem statement;
	 
	 	b.	 	Expected resolution time (if known). If the resolution path is unknown
at the time of the phone call, the service provider will state this; and,
	 
	 	c.	 	The name and phone number of a LiveWorld representative the eBay can
contact to obtain incident updates.

	 	2.3	 	eBay Security Resources. eBay may, upon mutual agreement with LiveWorld, provide
resources from its security group to assist with an identified security breach.
	 
	 	2.4	 	eBay Environment Isolation. LiveWorld will be able either to immediately disable
functionality of the application or to isolate and safeguard the eBay data should a
security issue be identified. eBay reserves the right to require the service provider to
isolate its databases/servers/networks if it appears that eBay customer information is
being compromised by the security breach.
	 
	 	2.5	 	LiveWorld Response. LiveWorld’s failure to resolve security breach issues as set forth
above may be deemed by eBay to be a material breach of the Agreement resulting in Bay
terminating the Agreement without penalty or other termination charge to eBay. LiveWorld
shall use its best efforts to respond to security breaches caused by deficiencies in third
party products (operating systems, hardware, etc.) as set forth above and such issues shall
not be considered as cause for termination.

	3.	 	Physical Security

	 	3.1	 	Secure Facility. The equipment hosting the application for eBay will be located in a
physically secure facility, which requires badge access at a minimum.
	 
	 	3.2	 	Caged Environment. The infrastructure (hosts, network equipment, etc.) hosting the
eBay application will be located in a locked cage-type environment.
	 
	 	3.3	 	Access Disclosure. Upon written request from eBay, LiveWorld will disclose a list of
authorized personnel who have access to the environment hosting the application for eBay.
	 
	 	3.4	 	Background Check. Upon written request from eBay, LiveWorld will provide eBay its
background check procedures.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	4.	 	Network Security 

	 	4.1	 	Information Disclosure. Upon written request from eBay, LiveWorld will provide a
proposed architecture document that includes a full network diagram illustrating the
relationship between the eBay Site, LiveWorld site and any other relevant networks, with a
full data flowchart that details where eBay data resides, the applications that manipulate
it, and the security thereof.
	 
	 	4.2	 	Application Access. LiveWorld’s application must provide user authentication and
controls to ensure that only eBay users have the ability to access eBay information. In
addition, all Personally Identifiable Information (PII) and other sensitive information
will be encrypted while stored. (See Cryptography below.). With the exception of email
addresses, eBay acknowledges that LiveWorld currently does not store any PII. eBay
acknowledges that LiveWorld will not be encrypting email addresses.
	 
	 	4.3	 	Firewalls. LiveWorld will deploy reasonably appropriate firewall technology in
operation of LiveWorld site, and the traffic between eBay and LiveWorld will be protected
and authenticated by cryptographic technology. See Cryptography below.

	 	 	[Air-Gapped. LiveWorld site will be exclusive to eBay as provided in the Agreement so eBay
acknowledges that, for purposes of its network security policies, there will be no need for the
network hosting LiveWorld site to be air gapped from any other network or customer that
LiveWorld may have. LiveWorld agrees to provide a firewall to maintain the above protection.]

	5.	 	Host Security

	 	5.1	 	Information Disclosure. Upon written request from eBay, LiveWorld will provide eBay
with the following information, all of which shall be considered LiveWorld’s Confidential
Information:

	 	5.1.1	 	How and to what extent the hosts (Unix, NT, etc.) comprising the eBay
application infrastructure have been hardened against attack.
	 
	 	5.1.2	 	Hardening documentation for Computer Aided Instruction (CAI), if available.
	 
	 	5.1.3	 	A list of current patches on hosts, including host Operating System patches,
web servers, databases, and any other material application.
	 
	 	5.1.4	 	Policy for applying patches and identifying and mitigating security
vulnerabilities.
	 
	 	5.1.5	 	Processes for monitoring the integrity and availability of eBay related hosts.
	 
	 	5.1.6	 	Information on their password policy for the eBay application infrastructure,
including minimum password length, password generation guidelines, and how often
passwords are changed.
	 
	 	5.1.7	 	Information on the account management process, for all accounts LiveWorld is
responsible for. This would include information on how an account is created, how
account information is transmitted back to the user, and how accounts are terminated
when no longer needed.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	5.2	 	eBay Information Disclosure. eBay will not provide internal usernames/passwords for
account generation, as the company is not comfortable with internal passwords being in the
hands of third parties. In addition, eBay will not provide user usernames or passwords
for account generation. LiveWorld will authenticate users through EIAS (eBay’s Internet
Authentication Service described in the Specifications attached as Exhibit F) LDAP,
Netegrity, Client certificates, etc., or as otherwise contemplated by the Specification (as
amended from time to time).

	6.	 	Data Security

	 	6.1	 	Transfer of eBay Data. When eBay data is transferred between networks pursuant to the
Agreement, it will be encrypted, except in the case of email or Instant Messages.
	 
	 	6.2	 	Storage of eBay PII Data. Except for usernames and email addresses, LIVEWORLD will
ensure that eBay PII Data will be stored in encrypted format. eBay acknowledges that as of
the effective date of this agreement, LiveWorld does not store PII data.
	 
	 	6.3	 	Data Segregation. During the term of the Agreement, LIVEWORLD will ensure that eBay
data is logically isolated from other customer data and from LIVEWORLD’s corporate
environment to prevent unauthorized access.
	 
	 	6.4	 	Authorized Access. During the term of the Agreement, eBay data will only be handled by
a defined and authorized group of LIVEWORLD personnel.
	 
	 	6.5	 	Data Deletion and Destruction. Once the Agreement terminates or expires, or eBay data
is no longer required for the purposes of the Agreement, eBay data will be immediately
removed from the LIVEWORLD’s environment. Thereafter, all media used to store eBay data
will be cleaned using industry best practices or destroyed.

	7.	 	Web Security

	 	7.1	 	Information Disclosure. Upon written request from eBay, LiveWorld will provide eBay
with the following information, all of which shall be considered LiveWorld’s Confidential
Information:

	 	7.1.1	 	Specific configuration files for any web servers and associated support
functions, such as search engines or databases.
	 
	 	7.1.2	 	Whether or not LiveWorld is using Java, Javascript, ActiveX, PHP or ASP
(active server page) technology. If any of these technologies are used, in what
general component(s) of LiveWorld architecture the technology is used.
	 
	 	7.1.3	 	Identity of the computer programming language that the application back-end is
written in (i.e. C++, Perl, Python, VBScript, etc.).
	 
	 	7.1.4	 	Process for performing security Quality Assurance testing for the application.
For example, testing of authentication, authorization, and accounting functions, as
well as any other activity designed to validate the security architecture.

	8.	 	Cryptography

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	8.1	 	Proprietary Encryption. Secured transactions between LiveWorld and eBay Users as well
as storage of eBay confidential or PII data may not utilize any cryptography algorithms
developed internally by LiveWorld. Any symmetric, asymmetric or hashing algorithm utilized
by the eBay application infrastructure will utilize algorithms that have been published and
evaluated by the general cryptographic community.
	 
	 	8.2	 	Encryption Strength. Encryption algorithms will be of sufficient strength to equate to
128-bit TripleDES.
	 
	 	8.3	 	Hashing Functions. Hashing functions will be either SHA-1 or MD-5. If alternate
hashing functions are to be utilized, they will have explicit approval from the eBay
Information Security Team.
	 
	 	8.4	 	Cryptographic Technologies. Connections to LiveWorld site utilizing the Internet will
be protected using any of the following cryptographic technologies: IPSec, SSL, SSH/SCP,
PGP, or other technologies that provide, as reasonably determined by LiveWorld,
substantially similar levels of security.

 
			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit E 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

Exhibit F

Statement of Work

Pursuant to the terms and conditions of the Services Agreement between eBay and LiveWorld dated
April ___, 2004, this statement of work shall be incorporated with this Services Agreement upon
approval below. To the extent there is any conflict between the Services Agreement or any
previously agreed upon SOW, the terms in this SOW shall control.

SOW Title:

	 	 	 
	SOW Date:

	 	Launch Date:

Applicable eBay Affliate: o eBay Inc. o eBay International A.G. o PayPal, Inc. o Other: 

                                        

Specification of work to be performed:

LiveWorld Responsibilities:

	 	 	 	 	 
	eBay Responsibilties:
	 	 	 	 
	 

	 	o
	 	PRD (check if applicable
	 

	 	 	 	     Final PRD date:                     
	 

	 	o
	 	QA (check if applicable)
	 
	 	 	 	 
	Applicable Fees:
	 	 	 	 
	 
	 	 	 	 
	 

	 	o
	 	Customization fees: (amount or N/A)
	 

	 	o
	 	Set-up Fees: (amount or N/A)
	 

	 	o
	 	eBay QA Process Fee: (amount or N/Z)
	 

	 	o
	 	Monthly operating Fees: (amount or N/A)

Other Terms (if applicable):

SOW approved by:

	 	 	 	 	 	 	 	 	 
	LiveWorld, Inc. (“LiveWorld”)	 	eBay Inc. (“eBay”)	 	 
	 
	 	 	 	 	 	 	 	 
	By:

	 	 	 	By:	 	 	 	 
	 

	 	 

	 	 	 	 

	 	 

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit F 	 

 

 

PORTIONS DENOTED WITH [***] HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT.

	 	 	 	 	 	 	 	 	 
	Name:

	 	 	 	Name:	 	 	 	 
	 

	 	 

	 	 	 	 

	 	 
	 
	 	 	 	 	 	 	 	 
	Title:

	 	 	 	Title:	 	 	 	 
	 

	 	 

	 	 	 	 

	 	 
	 
	 	 	 	 	 	 	 	 
	Date:

	 	 	 	Date:	 	 	 	 
	 

	 	 

	 	 	 	 

	 	 

			
	 	 	 
	Confidential – LiveWorld Services Agmt
	Exhibit F

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