Document:

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                                                                    Exhibit 10.4
                                                                    ------------

                               AVICI SYSTEMS INC.

                  2000 NON-EMPLOYEE DIRECTOR STOCK OPTION PLAN

     1.   PURPOSE.  This Non-Qualified Stock Option Plan, to be known as the
2000 Non-Employee Director Stock Option Plan (hereinafter, this "Plan") is
intended to promote the interests of Avici Systems Inc. (hereinafter, the
"Company") by providing an inducement to obtain and retain the services of
qualified persons who are not employees or officers of the Company to serve as
members of its Board of Directors (the "Board").

     2.   AVAILABLE SHARES. The total number of shares of common stock, par
value $.0001 per share, of the Company (the "Common Stock") for which options
may be granted under this Plan shall initially be 400,000 shares, subject to
adjustment in accordance with paragraph 11 of this Plan, which number shall
automatically increase on January 1 of each year, beginning with January 1,
2001, by such number of shares as is equal to the number of shares necessary to
cause the total number of shares then available to be issued pursuant to the
Plan (after deducting shares issued upon exercise of options under the Plan and
shares issuable pursuant to outstanding options under the Plan) to be 400,000.
Shares subject to this Plan are authorized but unissued shares or shares that
were once issued and subsequently reacquired by the Company.  If any options
granted under this Plan are surrendered before exercise or lapse without
exercise, in whole or in part, the shares reserved therefor shall continue to be
available under this Plan.

     3.   ADMINISTRATION.  This Plan shall become effective on the date on which
the Common Stock becomes registered under the Securities Exchange Act (the
"Initial Public Offering Date").  This Plan shall be administered by the Board
or by a committee appointed by the Board (the "Committee").  In the event the
Board fails to appoint or refrains from appointing a Committee, the Board shall
have all power and authority to administer this Plan.  In such event, the word
"Committee" wherever used herein shall be deemed to mean the Board.  The
Committee shall, subject to the provisions of the Plan, have the power to
construe this Plan, to determine all questions hereunder, and to adopt and amend
such rules and regulations for the administration of this Plan as it may deem
desirable.  No member of the Board or the Committee shall be liable for any
action or determination made in good faith with respect to this Plan or any
option granted under it.

     4.   AUTOMATIC GRANT OF OPTIONS.  Subject to the availability of shares
under this Plan, each person who is a member of the Board and who is not an
employee or officer of the Company or any subsidiary (a "Non-Employee Director")
on the date of each annual meeting of stockholders of the Company (each, an
"Annual Meeting Date") shall be automatically granted on such date, without
further action by the Board, an option to purchase 15,000 shares of the Common
Stock (the "Annual Grant").

     Subject to the availability of shares under this Plan, each Non-Employee
Director on the Initial Public Offering Date shall be automatically granted on
such date, without further action by the Board, an option to purchase 40,000
shares of Common Stock (the "Existing Director Grant"), unless such Non-Employee
Director has been granted an option to purchase at least
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40,000 shares of Common Stock in fiscal year 2000 pursuant to the Company's 1997
Stock Incentive Plan.

     Subject to the availability of shares under this Plan,  each Non-Employee
Director first elected to the Board following the Initial Public Offering Date
shall be automatically granted on the date such person is first elected to the
Board, without further action by the Board, an option to purchase 35,000 shares
of the Common Stock (the "Election Grant").

     The options to be granted under this paragraph 4 shall be the only options
ever to be granted at any time to such member under this Plan.   The number of
shares covered by options granted under this paragraph 4 shall be subject to
adjustment in accordance with the provisions of paragraph 11 of this Plan.  For
purposes of clarity, in this event of a stock split, stock dividend subdivision
on the Common Stock, as a result of such event, the number of shares available
under this Plan or issuable upon exercise of options previously granted under
this Plan shall be appropriately adjusted, but the number of shares set forth in
this paragraph 4 for which options subsequently may be granted shall remain
fixed and shall not be adjusted as a result of any such event occurring prior to
the grant date.

     5.   OPTION PRICE.  The purchase price of the stock covered by an option
granted pursuant to this Plan shall be 100% of the fair market value of such
shares on the day the option is granted; provided, however, that the purchase
price of the stock covered by an Existing Director Grant shall be equal to 100%
of the price per share at which the Common Stock is initially sold to the public
in the initial public offering of the Common Stock without regard to any
applicable underwriting discounts or commissions.  The option price will be
subject to adjustment in accordance with the provisions of paragraph 11 of this
Plan.  For purposes of this Plan, if, at the time an option is granted under the
Plan, the Company's Common Stock is publicly traded, "fair market value" shall
be determined as of the last business day for which the prices or quotes
discussed in this sentence are available prior to the date such option is
granted and shall mean (i) the average (on that date) of the high and low prices
of the Common Stock on the principal national securities exchange on which the
Common Stock is traded, if the Common Stock is then traded on a national
securities exchange; or (ii) the last reported sale price (on that date) of the
Common Stock on the Nasdaq National Market, if the Common Stock is not then
traded on a national securities exchange; or (iii) the closing bid price (or
average of bid prices) last quoted (on that date) by an established quotation
service for over-the-counter securities, if the Common Stock is not reported on
the Nasdaq National Market List.

     6.  PERIOD OF OPTION.  Unless sooner terminated in accordance with the
provisions of paragraph 9 of this Plan, an option granted hereunder shall expire
on the date which is ten (10) years after the date of grant of the option.

     7.   VESTING OF SHARES AND NON-TRANSFERABILITY OF OPTIONS.  Options granted
under this Plan shall not be exercisable until they become vested.  Options
granted under this Plan shall vest in the optionee and thus become exercisable
in accordance with the following schedule, provided that the optionee has
continuously served as a member of the Board through such vesting date:

     Annual Grant:
     ------------

                                       2
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     Option Shares for which
      Option Will be Exercisable     Date of Vesting
     ---------------------------     ---------------

          5,000                      Date of grant
          an additional 2,500        One year from the date of grant or, if
                                     earlier, the day immediately prior to the
                                     first Annual Meeting Date following the
                                     grant date
          an additional 2,500        Two years from the date of grant or, if
                                     earlier, the day immediately prior to the
                                     second Annual Meeting Date following the
                                     grant date
          an additional 2,500        Three years from the date of grant or, if
                                     earlier, the day immediately prior to the
                                     third Annual Meeting Date following the
                                     grant date
          an additional 2,500        Four years from the date of grant or, if
                                     earlier, the date immediately prior to the
                                     fourth Annual Meeting Date following the
                                     grant date

     The foregoing number of shares for which such options will become
exercisable shall be subject to adjustment in accordance with paragraph 11.

     Existing Director Grant and Election Grant:
     ------------------------------------------

     Percentage of Option
     Shares for which
      Option Will be Exercisable     Date of Vesting
     ---------------------------     ---------------

          25%                        One year from the date of grant
          50%                        Two years from the date of grant
          75%                        Three years from the date of grant
          100%                       Four years from the date of grant

     In the event any optionee's service as a member of the Board terminates as
of an Annual Meeting Date occurring within thirty (30) days prior to the date
any option installment would otherwise have vested had such optionee continued
to serve as a member of the Board, then notwithstanding the foregoing, such
installment shall be vested and exercisable as of such Annual Meeting Date.

     The number of shares as to which options may be exercised shall be
cumulative, so that once the option shall become exercisable as to any shares it
shall continue to be exercisable as to said shares, until expiration or
termination of the option as provided in this Plan.

                                       3
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     8.   NON-TRANSFERABILITY.  Any option granted pursuant to this Plan shall
not be assignable or transferable other than by will or the laws of descent and
distribution or pursuant to a domestic relations order and shall be exercisable
during the optionee's lifetime only by him or her.

     9.   TERMINATION OF OPTION RIGHTS.

          (a) In the event an optionee ceases to be a member of the Board for
any reason other than death or permanent disability, any then unexercised
portion of options granted to such optionee shall, to the extent not then
vested, immediately terminate and become void; any portion of an option which is
then vested but has not been exercised at the time the optionee so ceases to be
a member of the Board may be exercised, to the extent it is then vested, by the
optionee within 180 days of the date the optionee ceased to be a member of the
Board, but not later than the scheduled expiration of the date of the option;
and all options shall terminate after such 180 days have expired.

          (b) In the event that an optionee ceases to be a member of the Board
by reason of his or her death or permanent disability, any option granted to
such optionee shall be immediately and automatically accelerated and become
fully vested and all unexercised options shall be exercisable by the optionee
(or by the optionee's personal representative, heir or legatee, in the event of
death) until the scheduled expiration date of the option.

     10.  EXERCISE OF OPTION.  Subject to the terms and conditions of this Plan
and the option agreements, an option granted hereunder shall, to the extent then
exercisable, be exercisable in whole or in part by giving written notice to the
Company by mail or in person addressed to Avici Systems Inc., at its principal
executive offices, stating the number of shares with respect to which the option
is being exercised, accompanied by payment in full for such shares.  Payment may
be (a) in United States dollars in cash or by check, (b) in whole or in part in
shares of the Common Stock of the Company already owned by the person or persons
exercising the option or shares subject to the option being exercised (subject
to such restrictions and guidelines as the Board may adopt from time to time),
valued at fair market value determined in accordance with the provisions of
paragraph 5 or (c) consistent with applicable law, through the delivery of an
assignment to the Company of a sufficient amount of the proceeds from the sale
of the Common Stock acquired upon exercise of the option and an authorization to
the broker or selling agent to pay that amount to the Company, which sale shall
be at the participant's direction at the time of exercise.  There shall be no
such exercise at any one time as to fewer than one hundred (100) shares or all
of the remaining shares then purchasable by the person or persons exercising the
option, if fewer than one hundred (100) shares.  The Company's transfer agent
shall, on behalf of the Company, prepare a certificate or certificates
representing such shares acquired pursuant to exercise of the option, shall
register the optionee as the owner of such shares on the books of the Company
and shall cause the fully executed certificate(s) representing such shares to be
delivered to the optionee as soon as practicable after payment of the option
price in full.  The holder of an option shall not have any rights of a
stockholder with respect to the shares covered by the option, except to the
extent that one or more certificates for such shares shall be delivered to him
or her upon the due exercise of the option.

                                       4
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     11.  ADJUSTMENTS UPON CHANGES IN CAPITALIZATION AND OTHER EVENTS.  Upon the
occurrence of any of the following events, an optionee's rights with respect to
options granted to him or her hereunder shall be adjusted as hereinafter
provided:

          (a) STOCK DIVIDENDS AND STOCK SPLITS.  If the shares of Common Stock
shall be subdivided or combined into a greater or smaller number of shares or if
the Company shall issue any shares of Common Stock as a stock dividend on its
outstanding Common Stock, the number of shares of Common Stock deliverable upon
the exercise of previously outstanding options shall be appropriately increased
or decreased proportionately, and appropriate adjustments shall be made in the
purchase price per share to reflect such subdivision, combination or stock
dividend.

          (b) RECAPITALIZATION ADJUSTMENTS.  If the Company is to be
consolidated with or acquired by another entity in a merger, sale of all or
substantially all of the Company's assets or otherwise, each option granted
under this plan which is outstanding but unvested as of the effective date of
such event shall become exercisable in full thirty (30) days prior to the
effective date of such event.  In the event of a reorganization,
recapitalization, merger, consolidation, or any other change in the corporate
structure or shares of the Company, to the extent permitted by Rule 16b-3 under
the Securities Exchange Act of 1934, adjustments in the number and kind of
shares authorized by this Plan and in the number and kind of shares covered by,
and in the option price of outstanding options under this Plan necessary to
maintain the proportionate interest of the optionee and preserve, without
exceeding, the value of such option, shall be made.  Notwithstanding the
foregoing, no such adjustment shall be made which would, within the meaning of
any applicable provisions of the Internal Revenue Code of 1986, as amended,
constitute a modification, extension or renewal of any Option or a grant of
additional benefits to the holder of an Option.

          (c) ISSUANCES OF SECURITIES.  Except as expressly provided herein, no
issuance by the Company of shares of stock of any class, or securities
convertible into shares of stock of any class, shall affect, and no adjustment
by reason thereof shall be made with respect to, the number or price of shares
subject to options.  No adjustments shall be made for dividends paid in cash or
in property other than securities of the Company.

          (d) ADJUSTMENTS.  Upon the happening of any of the foregoing events,
the class and aggregate number of shares set forth in paragraph 2 available
under this Plan as well as the shares, that are subject to options which
previously have been granted under this Plan shall also be appropriately
adjusted to reflect such events.  The Board shall determine the specific
adjustments to be made under this paragraph 11 and its determination shall be
conclusive.

     12.  RESTRICTIONS ON ISSUANCE OF SHARES.  Notwithstanding the provisions of
paragraphs 4 and 11 of this Plan, the Company shall have no obligation to
deliver any certificate or certificates upon exercise of an option until one of
the following conditions shall be satisfied:

          (i) The issuance of shares with respect to which the option has been
     exercised is at the time of the issue of such shares effectively registered
     under applicable Federal and state securities laws as now in force or
     hereafter amended; or

                                       5
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          (ii) Counsel for the Company shall have given an opinion that the
     issuance of such shares is exempt from registration under Federal and state
     securities laws as now in force or hereafter amended;

     and the Company has complied with all applicable laws and regulations with
respect thereto, including without limitation all regulations required by any
stock exchange upon which the Company's outstanding Common Stock is then listed.

     13.  LEGEND ON CERTIFICATES.  The certificates representing shares issued
pursuant to the exercise of an option granted hereunder shall carry such
appropriate legend, and such written instructions shall be given to the
Company's transfer agent, as may be deemed necessary or advisable by counsel to
the Company in order to comply with the requirements of the Securities Act of
1933 or any state securities laws.

     14.  REPRESENTATION OF OPTIONEE.  If requested by the Company, the optionee
shall deliver to the Company written representations and warranties upon
exercise of the option that are necessary to show compliance with Federal and
state securities laws, including representations and warranties to the effect
that a purchase of shares under the option is made for investment and not with a
view to their distribution (as that term is used in the Securities Act of 1933).

     15.  OPTION AGREEMENT.  Each option granted under the provisions of this
Plan shall be evidenced by an option agreement, which agreement shall be duly
executed and delivered on behalf of the Company and by the optionee to whom such
option is granted.  The option agreement shall contain such terms, provisions
and conditions not inconsistent with this Plan as may be determined by the
officer executing it.

     16.  TERMINATION AND AMENDMENT OF PLAN.  The Board may at any time
terminate this Plan or make such modification or amendment thereof as it deems
advisable; provided, however, that the Board may not, without approval of the
stockholders, (a) increase the maximum number of shares for which options may be
granted under this Plan (except by adjustment pursuant to paragraphs 2 and 11),
(b) materially modify the requirements as to eligibility to participate in this
Plan or (c) materially increase benefits accruing to option holders under this
Plan.  Termination or any modification or amendment of this Plan shall not,
without consent of a participant, affect his or her rights under an option
previously granted to him or her.

     17.  WITHHOLDING OF INCOME TAXES.  Upon the exercise of an option, the
Company, in accordance with Section 3402(a) of the Internal Revenue Code, may
require the optionee to pay withholding taxes in respect of amounts considered
to be compensation includible in the optionee's gross income.

     18.  COMPLIANCE WITH REGULATIONS.  It is the Company's intent that the Plan
comply in all respects with Rule 16b-3 under the Securities Exchange Act of 1934
(or any successor or amended provision thereof) and any applicable Securities
and Exchange Commission interpretations thereof.  If any provision of this Plan
is deemed not to be in compliance with Rule 16b-3, the provision shall be null
and void.

                                       6
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     19.  GOVERNING LAW.  The validity and construction of this Plan and the
instruments evidencing options shall be governed by the laws of the Commonwealth
of Massachusetts, without giving effect to the principles of conflicts of law
thereof.

                                       7<PAGE>

                                                                   Exhibit 10.60

                                  ZEFER CORP.
                      CLASS B CONVERTIBLE PREFERRED STOCK
                               PURCHASE AGREEMENT

                            Dated as of May 26, 2000
<PAGE>

                               TABLE OF CONTENTS

                                                       PAGE NO.
1.     Authorization and Sale of Shares................  1
  1.1  Authorization...................................  1
  1.2  Sale of Shares..................................  1
  1.3  Use of Proceeds.................................  1
2.     The Closing.....................................  1
3.     Representations of the Company..................  1
  3.1  Organization and Standing.......................  2
  3.2  Capitalization..................................  2
  3.3  Subsidiaries, Etc...............................  2
  3.4  Stockholder Lists and Agreements................  3
  3.5  Issuance of Shares..............................  3
  3.6  Authority for Agreement; No Conflict............  3
  3.7  Governmental Consents...........................  4
  3.8  Litigation......................................  4
  3.9  Financial Statements............................  5
  3.10 Absence of Undisclosed Liabilities..............  5
  3.11 Taxes...........................................  5
  3.12 Compliance......................................  5
  3.13 Absence of Changes..............................  6
  3.14 Disclosure......................................  6
4.     Representations of the Purchaser................  6
  4.1  Investment......................................  6
  4.2  Authority.......................................  6
  4.3  Experience......................................  6
5.     Conditions to the Obligations of the Purchaser..  7
  5.1  Accuracy of Representations and Warranties......  7
  5.2  Performance.....................................  7
  5.3  Opinion of Counsel..............................  7
  5.4  Ancillary Agreements............................  7
  5.5  Certificates and Documents......................  7
  5.6  Compliance Certificates.........................  8
6.     Condition to the Obligations of the Company.....  8
  6.1  Accuracy of Representations and Warranties......  8
7.     Affirmative Covenants of the Company............  8
  7.1  Reservation of Common Stock.....................  8
  7.2  More Favorable Terms............................  8
  7.3  Financial Information...........................  9
  7.4  Termination of Covenants........................  9
8.     Transfer of Shares..............................  9
  8.1  Restricted Shares...............................  9
  8.2  Requirements for Transfer....................... 10
  8.3  Legend.......................................... 10
9.     Miscellaneous................................... 10

                                 -i-
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  9.1  Successors and Assigns..........................  10
  9.2  Confidentiality.................................  10
  9.3  Survival of Representations and Warranties......  11
  9.4  Brokers.........................................  11
  9.5  Severability....................................  11
  9.6  Specific Performance............................  11
  9.7  Governing Law...................................  11
  9.8  Notices.........................................  11
  9.9  Complete Agreement..............................  12
  9.10 Amendments and Waivers..........................  12
  9.11 Pronouns........................................  12
  9.12 Counterparts; Facsimile Signatures..............  12
  9.13 Section Headings................................  12

                                     -ii-
<PAGE>

EXHIBITS

          Exhibit A -   Amended and Restated Certificate of Incorporation
          Exhibit B -   Exceptions to Representations
          Exhibit C -   List of Stockholders and Option Holders
          Exhibit D -   Opinion of Hale and Dorr LLP
          Exhibit E -   Amended and Restated Stockholders Agreement
          Exhibit F -   Amended and Restated Registration Agreement
          Exhibit G -   Waiver, Consent and Amendment Agreement

                                     -iii-
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     CLASS B CONVERTIBLE PREFERRED STOCK PURCHASE AGREEMENT
     ------------------------------------------------------

     This Agreement dated as of May 26, 2000 is entered into by and among ZEFER
Corp., a Delaware corporation (the "Company"), and Citizens Financial Group,
Inc., a Delaware corporation (the "Purchaser").

     In consideration of the mutual promises and covenants contained in this
Agreement, the parties hereto agree as follows:

     1.   Authorization and Sale of Shares.

          1.1  Authorization.  The Company has, or before the Closing (as
defined in Section 2) will have, duly authorized the sale and issuance, pursuant
to the terms of this Agreement, of 200,000 shares of its Class B Convertible
Preferred Stock, $0.01 par value per share (the "Class B Preferred"), having the
rights, restrictions, privileges and preferences set forth in the Amended and
Restated Certificate of Incorporation attached hereto as Exhibit A (the "Amended
and Restated Certificate of Incorporation"). The Company has, or before the
Closing will have, adopted and filed the Amended and Restated Certificate of
Incorporation with the Secretary of State of the State of Delaware.

          1.2  Sale of Shares.  Subject to the terms and conditions of this
Agreement, at the Closing the Company will sell and issue to the Purchaser, and
the Purchaser will purchase, the 200,000 shares of Class B Preferred for the
purchase price of $10.00 per share (the "Purchase Price"). The shares of Class B
Preferred sold under this Agreement are referred to as the "Shares."

          1.3  Use of Proceeds.  The Company will use the proceeds from the sale
of the Shares for working capital and other general corporate purposes.

     2.   The Closing.  The closing (the "Closing") of the sale and purchase of
the Shares under this Agreement shall take place at the offices of Hale and Dorr
LLP, 60 State Street, Boston, Massachusetts at 10 a.m. on the date hereof, or at
such other time, date and place as are mutually agreeable to the Company and the
Purchaser. At the Closing, the Company shall deliver to the Purchaser a
certificate for the number of Shares being purchased at the Closing by the
Purchaser, registered in the name of the Purchaser, against payment to the
Company of the Purchase Price, by wire transfer, check or other method
acceptable to the Company. The date of the Closing is hereinafter referred to as
the "Closing Date." If at the Closing any of the conditions specified in Section
5 shall not have been fulfilled, the Purchaser shall, at its election, be
relieved of all of its obligations under this Agreement without thereby waiving
any other rights it may have by reason of such failure or such non-fulfillment.

     3.   Representations of the Company.  Except as disclosed by the Company in
Exhibit B hereto, the Company hereby represents and warrants to the Purchaser
that the statements contained in this Section 3 are true, complete and correct
as of the date hereof.  Exhibit B shall be arranged in paragraphs corresponding
to the numbered and lettered paragraphs contained in this Section 3, and the
disclosures in any paragraph of Exhibit B shall qualify other paragraphs of this
Section 3 to the extent it is clear from a reading of the disclosure that such
disclosure is applicable to such other paragraphs.  The term "Company" as used
in this Section 3
<PAGE>

shall include the Company's Subsidiaries (as defined below) except as the
context otherwise requires.

          3.1  Organization and Standing.  The Company is a corporation duly
organized, validly existing and in good standing under the laws of the State of
Delaware and has full corporate power and authority to conduct its business as
presently conducted and as proposed to be conducted by it and to enter into and
perform this Agreement and all other agreements required to be executed by the
Company at or prior to the Closing pursuant to Section 5.4 (the "Ancillary
Agreements") and to carry out the transactions contemplated by this Agreement
and the Ancillary Agreements. The Company is duly qualified to do business as a
foreign corporation and is in good standing in the Commonwealth of Massachusetts
and in every other jurisdiction in which the failure so to qualify would have a
material adverse effect on the business, assets or financial condition of the
Company and its Subsidiaries taken as a whole (a "Company Material Adverse
Effect"). The Company has furnished to the Purchaser true and complete copies of
its Certificate of Incorporation and By-laws, each as amended to date and
presently in effect. The Company is not in default under, or in violation of,
any provision of its Certificate of Incorporation or By-laws.

          3.2  Capitalization.  The authorized capital stock of the Company
(immediately prior to the Closing) consists of 100,000,000 shares of common
stock, $0.001 par value per share (the "Common Stock"), of which 39,676,602
shares are issued and outstanding, 22,666,666 shares have been reserved for
issuance pursuant to the Company's 1999 Incentive Plan, 2,000,000 shares have
been reserved for issuance pursuant to the Company's 1999 Stock Option Plan and
500,000 shares have been reserved for issuance pursuant to the Company's 2000
Employee Stock Purchase Plan, and 296,632 shares of Preferred Stock, $0.01 par
value per share, of which 96,632 shares have been designated as Class A
Preferred Stock (the "Class A Preferred"), of which 46,087.4207 shares are
issued and outstanding, and 200,000 shares have been designated as Class B
Preferred, none of which shares are issued or outstanding. All of the issued and
outstanding shares of Common Stock and Class A Preferred have been duly
authorized and validly issued and are fully paid and nonassessable. Except as
provided in this Agreement, (i) no subscription, warrant, option, convertible
security or other right (contingent or otherwise) to purchase or acquire any
shares of capital stock of the Company is authorized or outstanding, (ii) the
Company has no obligation (contingent or otherwise) to issue any subscription,
warrant, option, convertible security or other such right or to issue or
distribute to holders of any shares of its capital stock any evidences of
indebtedness or assets of the Company, (iii) the Company has no obligation
(contingent or otherwise) to purchase, redeem or otherwise acquire any shares of
its capital stock or any interest therein or to pay any dividend or make any
other distribution in respect thereof, and (iv) there are no outstanding or
authorized stock appreciation, phantom stock or similar rights with respect to
the Company. All of the issued and outstanding shares of capital stock of the
Company have been offered, issued and sold by the Company in compliance with
applicable federal and state securities laws.

          3.3  Subsidiaries, Etc.  Exhibit B sets forth for each subsidiary of
the Company (a "Subsidiary") (a) its name and jurisdiction of organization, (b)
the number of shares of authorized, issued and outstanding capital stock of each
class of its capital stock or other equity interest (collectively, the "Equity
Interests") and (c) the names and the number of Equity Interests held by each
holder of such Equity Interests. Each Subsidiary is an entity duly

                                      -2-
<PAGE>

organized, validly existing and in good standing under the laws of the
jurisdiction of its organization. Each Subsidiary is duly qualified to conduct
business and is in good standing under the laws of each jurisdiction in which
the nature of its businesses or the ownership or leasing of its properties
requires such qualification, except where the failure to so qualify would not
have a Company Material Adverse Effect. Each Subsidiary has all requisite power
and authority to carry on the businesses in which it is engaged and to own and
use the properties owned and used by it. All of the issued and outstanding
shares of capital stock of each Subsidiary are duly authorized, validly issued,
fully paid, nonassessable and are held of record and beneficially by either the
Company or another Subsidiary, all of the other outstanding Equity Interests of
each Subsidiary are duly authorized and held of record and beneficially by
either the Company or another Subsidiary, and all such capital stock and Equity
Interests are free and clear of any restrictions on transfer (other than
restrictions under the Securities Act (as defined below) and state securities
laws), claims, security interests, options, warrants, rights, contracts, calls,
commitments, equities and demands. There are no outstanding or authorized
options, warrants, rights, agreements or commitments to which the Company or any
Subsidiary is a party or which are binding on any of them providing for the
issuance, disposition or acquisition of any Equity Interests of any Subsidiary.
There are no outstanding stock appreciation, phantom stock or similar rights
with respect to any Subsidiary. There are no voting trusts, proxies or other
agreements or understandings with respect to the voting of any Equity Interests
of any Subsidiary. No Subsidiary is in default under or in violation of any
provision of its charter, by-laws or comparable organizational documents. The
Company does not control directly or indirectly or have any direct or indirect
equity participation in any corporation, partnership, limited liability company,
trust, or other business association which is not a Subsidiary.

          3.4  Stockholder Lists and Agreements.  Attached as Exhibit C is a
true and complete list of the stockholders of the Company, showing the number of
shares of capital stock of the Company held by each stockholder as of the date
of this Agreement. Except as provided in this Agreement, the Stockholders
Agreement (as defined in Section 5.4(a) hereof) and the Registration Agreement
(as defined in Section 5.4(b) hereof), there are no agreements, written or oral,
between the Company and any holder of its securities, or, to the best of the
Company's knowledge, among any holders of its securities, relating to the
acquisition (including without limitation rights of first refusal, anti-dilution
or pre-emptive rights), disposition, registration under the Securities Act of
1933, as amended (the "Securities Act"), or voting of the capital stock of the
Company.

          3.5  Issuance of Shares.  The issuance, sale and delivery of the
Shares in accordance with this Agreement, and the issuance and delivery of the
shares of Common Stock issuable upon conversion of the Shares, have been, or
will be on or prior to the Closing, duly authorized by all necessary corporate
action on the part of the Company, and all such shares have been duly reserved
for issuance. The Shares when so issued, sold and delivered against payment
therefor in accordance with the provisions of this Agreement, and the shares of
Common Stock issuable upon conversion of the Shares, when issued upon such
conversion, will be duly and validly issued, fully paid and nonassessable.

          3.6  Authority for Agreement; No Conflict.  The execution, delivery
and performance by the Company of this Agreement and the Ancillary Agreements,
and the consummation by the Company of the transactions contemplated hereby and
thereby, have been

                                      -3-
<PAGE>

duly authorized by all necessary corporate action. This Agreement has been, and
the Ancillary Agreements when executed at the Closing will be, duly executed and
delivered by the Company and constitute valid and binding obligations of the
Company enforceable in accordance with their respective terms, subject as to
enforcement of remedies to applicable bankruptcy, insolvency, reorganization,
moratorium or similar laws affecting generally the enforcement of creditors'
rights and subject to a court's discretionary authority with respect to the
granting of a decree ordering specific performance or other equitable remedies.
The execution of and performance of the transactions contemplated by this
Agreement and the Ancillary Agreements and compliance with their respective
provisions by the Company will not (a) conflict with or violate any provision of
the Certificate of Incorporation or By-laws of the Company, (b) violate any laws
of the United States, or any state or other jurisdiction applicable to the
Company or require on the part of the Company any filing with, or any permit,
authorization, consent or approval of, any court, arbitrational tribunal,
administrative agency or commission or other governmental or regulatory
authority or agency (each of the foregoing is hereafter referred to as a
"Governmental Entity"), (c) conflict with, result in a breach of, constitute
(with or without due notice or lapse of time or both) a default under, result in
the acceleration of, create in any party the right to accelerate, terminate,
modify or cancel, or require any notice, consent or waiver under, any contract,
lease, sublease, license, sublicense, franchise, permit, indenture, agreement or
mortgage for borrowed money, instrument of indebtedness, Security Interest (as
defined below) or other arrangement to which the Company is a party or by which
the Company is bound or to which its assets are subject, other than any of the
foregoing events listed in this clause (c) which do not and will not,
individually or in the aggregate, have a Company Material Adverse Effect, (d)
result in the imposition of any Security Interest upon any assets of the Company
or (e) violate any order, writ, injunction, decree, statute, rule or regulation
applicable to the Company or any of its properties or assets. For purposes of
this Agreement, "Security Interest" means any mortgage, pledge, security
interest, encumbrance, charge, or other lien (whether arising by contract or by
operation of law).

          3.7  Governmental Consents.  No consent, approval, order or
authorization of, or registration, qualification, designation, declaration or
filing with, any Governmental Entity is required on the part of the Company in
connection with the execution and delivery of this Agreement or the Ancillary
Agreements, the offer, issuance, sale and delivery of the Shares, the issuance
and delivery of the shares of Common Stock issuable upon conversion of the
Shares or the other transactions to be consummated at the Closing, as
contemplated by this Agreement and the Ancillary Agreements, except such filings
as shall have been made prior to and shall be effective on and as of the Closing
and such filings required to be made after the Closing under applicable federal
and state securities laws, all of which filings are specified in Exhibit B.
Based on the representations made by the Purchaser in Section 4 of this
Agreement, the offer and sale of the Shares to the Purchaser will be in
compliance with applicable federal and state securities laws.

          3.8  Litigation.  There is no action, suit or proceeding, or
governmental inquiry or investigation, pending, or, to the Company's knowledge,
any basis therefor or threat thereof, against the Company, which questions the
validity of this Agreement or the right of the Company to enter into it, or
which might result, either individually or in the aggregate, in a Company
Material Adverse Effect, nor is there any litigation pending, or, to the
Company's knowledge, any basis therefor or threat thereof, against the Company,
the proposed activities of

                                      -4-
<PAGE>

the Company, or negotiations by the Company with possible investors in the
Company. The Company is not subject to any outstanding judgement, order or
decree.

          3.9  Financial Statements.  The Company has furnished to the Purchaser
a complete and correct copy of (i) the audited balance sheet of the Company at
December 31, 1999 and the related audited statements of operations and cash
flows for the period from inception (March 18, 1999) through December 31, 1999,
and (ii) the unaudited balance sheet of the Company (the "Balance Sheet") at
March 31, 2000 (the "Balance Sheet Date") and the related statements of
operations and cash flow for the three months then ended (collectively, the
"Financial Statements"). The Financial Statements are complete and correct in
all material respects, are in accordance with the books and records of the
Company and present fairly the financial condition and results of operations of
the Company in all material respects, at the dates and for the periods
indicated, and have been prepared in accordance with generally accepted
accounting principles ("GAAP") consistently applied, except that the unaudited
Financial Statements may not be in accordance with GAAP because of the absence
of footnotes normally contained therein and are subject to normal year-end audit
adjustments which in the aggregate will not be material.

          3.10 Absence of Undisclosed Liabilities.  The Company does not have
any liability (whether known or unknown and whether absolute or contingent),
except for (a) liabilities shown on the Balance Sheet, (b) liabilities which
have arisen since the Balance Sheet Date in the ordinary course of business and
which are similar in nature and amount to the liabilities which arose during the
comparable period of time in the immediately preceding fiscal period and (c)
contractual and other liabilities incurred in the ordinary course of business
which are not required by GAAP to be reflected on a balance sheet.

          3.11 Taxes.  The amount shown on the Balance Sheet as provision for
taxes is sufficient in all material respects for payment of all accrued and
unpaid federal, state, county, local and foreign taxes for the period then ended
and all prior periods. The Company has filed or has obtained presently effective
extensions with respect to all federal, state, county, local and foreign tax
returns which are required to be filed by it, such returns are true and correct
and all taxes shown thereon to be due have been timely paid with exceptions not
material to the Company. There has not been any audit of any tax return filed by
the Company, no such audit is in progress, the Company has not been notified by
any tax authority that any such audit is contemplated or pending and no
controversy with respect to taxes of any type is pending or, to the Company's
knowledge, threatened. The Company has withheld or collected from each payment
made to its employees the amount of all taxes required to be withheld or
collected therefrom and has paid all such amounts to the appropriate taxing
authorities when due. Neither the Company nor any of its stockholders has ever
filed (a) an election pursuant to Section 1362 of the Internal Revenue Code of
1986, as amended (the "Code"), that the Company be taxed as an S Corporation or
(b) consent pursuant to Section 341(f) of the Code relating to collapsible
corporations.

          3.12 Compliance.  The Company has, in all material respects, complied
with all laws, regulations and orders applicable to its present and proposed
business and has all material permits and licenses required thereby. There is no
term or provision of any mortgage, indenture, contract, agreement or instrument
to which the Company is a party or by which it is bound, or of

                                      -5-
<PAGE>

any provision of any state or federal judgment, decree or order applicable to or
binding upon the Company or, to the Company's knowledge, any statute, rule or
regulation applicable to or binding upon the Company, which materially adversely
affects or, so far as the Company may now foresee, in the future is reasonably
likely to result in or have a Company Material Adverse Effect. To the Company's
knowledge, no employee of the Company is in violation of any term of any
contract or covenant (either with the Company or with another entity) relating
to employment, patents, assignment of inventions, proprietary information
disclosure, non-competition or non-solicitation.

          3.13 Absence of Changes.  Since the Balance Sheet Date, there has been
no material adverse change in the business, financial condition, or results of
operations of the Company and its Subsidiaries taken as a whole, other than
changes occurring in the ordinary course of business (which ordinary course
changes have not, individually or in the aggregate, had a Company Material
Adverse Effect); provided, however, that the Purchaser acknowledges that the
Company has continued to incur losses since the Balance Sheet Date which are
similar in nature to losses incurred prior to the Balance Sheet Date.

          3.14 Disclosure.  The representations, warranties and statements
contained in this Agreement, the Ancillary Agreements and in the certificates,
exhibits and schedules delivered by the Company pursuant to this Agreement and
the Ancillary Agreements to the Purchaser do not contain any untrue statement of
a material fact, and, when taken together, do not omit to state a material fact
required to be stated therein or necessary in order to make such
representations, warranties or statements not misleading in light of the
circumstances under which they were made. The Company's liability under this
Section 3.14 shall be determined under the standards set by Section 11 of the
Securities Act.

     4.   Representations of the Purchaser.  The Purchaser represents and
warrants to the Company as follows:

          4.1  Investment.  The Purchaser is acquiring the Shares, and the
shares of Common Stock into which the Shares may be converted, for its own
account for investment and not with a view to, or for sale in connection with,
any distribution thereof, nor with any present intention of distributing or
selling the same; and, except as contemplated by this Agreement and the Exhibits
hereto, the Purchaser has no present or contemplated agreement, undertaking,
arrangement, obligation, indebtedness or commitment providing for the
disposition thereof. The Purchaser is an "accredited investor" as defined in
Rule 501(a) under the Securities Act and a "qualified institutional buyer" as
defined in Rule 144A under the Securities Act.

          4.2  Authority.  The Purchaser has full power and authority to enter
into and to perform this Agreement in accordance with its terms. The Purchaser
has not been organized, reorganized or recapitalized specifically for the
purpose of investing in the Company.

          4.3  Experience.  The Purchaser has carefully reviewed the
representations concerning the Company contained in this Agreement and has made
detailed inquiry concerning the Company, its business and its personnel; the
officers of the Company have made available to the Purchaser any and all written
information which it has requested and have answered to the Purchaser's
satisfaction all inquiries made by the Purchaser; and the Purchaser has
sufficient

                                      -6-
<PAGE>

knowledge and experience in finance and business that it is capable of
evaluating the risks and merits of its investment in the Company and the
Purchaser is able financially to bear the risks thereof; provided, however, that
the representations and warranties of the Company contained in this Agreement
and the Ancillary Agreements shall not be affected by any examination made for
or on behalf of the Purchaser.

     5.   Conditions to the Obligations of the Purchaser.  The obligation of the
Purchaser to purchase Shares at the Closing is subject to the fulfillment, or
the waiver by the Purchaser, of each of the following conditions on or before
the Closing:

          5.1  Accuracy of Representations and Warranties.  Each representation
and warranty contained in Section 3 shall be true on and as of the Closing Date
with the same effect as though such representation and warranty had been made on
and as of that date.

          5.2  Performance.  The Company shall have performed and complied with
all agreements and conditions contained in this Agreement required to be
performed or complied with by the Company prior to or at the Closing.

          5.3  Opinion of Counsel.  The Purchaser shall have received an opinion
from Hale and Dorr LLP, counsel for the Company, dated the Closing Date,
addressed to the Purchaser, and satisfactory in form and substance to the
Purchaser, to the effect set forth on Exhibit D.

          5.4  Ancillary Agreements.

               (a)  Amended and Restated Stockholders Agreement.  The
Stockholders Agreement between the Company and various investors and executives,
dated March 23, 1999, as amended (the "Old Stockholders Agreement"), shall be
amended and restated in the form attached hereto as Exhibit E (the "Stockholders
Agreement"), which shall have been consented to by the Company and by the
holders of at least a majority of the Stockholder Shares (as defined in the Old
Stockholders Agreement).

               (b)  Amended and Restated Registration Agreement.  The
Registration Agreement between the Company and various investors and executives,
dated March 23, 1999, as amended (the "Old Registration Agreement"), shall be
amended and restated in the form attached hereto as Exhibit F (the "Registration
Agreement"), which shall have been consented to by the Company and by the
holders of at least a majority of the Registrable Shares (as defined in the Old
Registration Agreement).

               (c)  Waiver, Consent and Amendment Agreement.  The Waiver,
Consent and Amendment Agreement between the Company and other parties thereto,
dated May 25, 2000 (the "Waiver, Consent and Amendment Agreement"), shall have
been executed in the form of Exhibit G hereto by each of the entities listed on
the signature page thereto.

          5.5  Certificates and Documents.  The Company shall have delivered to
special counsel to the Purchaser:

                                      -7-
<PAGE>

               (a)  The Amended and Restated Certificate of Incorporation,
certified by the Secretary of State of the State of Delaware;

               (b)  Certificate, as of the most recent practicable date, as to
the corporate good standing of the Company issued by the Secretary of State of
the State of Delaware;

               (c)  By-laws of the Company, certified by its Secretary or
Assistant Secretary as of the Closing Date; and

               (d)  Resolutions of the Board of Directors and stockholders of
the Company, authorizing and approving all matters in connection with this
Agreement and the transactions contemplated hereby, certified by the Secretary
or Assistant Secretary of the Company as of the Closing Date.

          5.6  Compliance Certificates.  The Company shall have delivered to
special counsel to the Purchaser a certificate, executed by the President of the
Company, dated the Closing Date, certifying to the fulfillment of the conditions
specified in Sections 5.1, 5.2, 5.4 and 5.5 of this Agreement.

     6.   Condition to the Obligations of the Company.  The obligations of the
Company under Section 1.2 of this Agreement are subject to fulfillment, or the
waiver, of the following condition on or before the Closing:

          6.1  Accuracy of Representations and Warranties.  The representations
and warranties of the Purchaser contained in Section 4 shall be true on and as
of the Closing Date with the same effect as though such representations and
warranties had been made on and as of that date.

     7.   Affirmative Covenants of the Company.

          7.1  Reservation of Common Stock.  The Company shall reserve and
maintain a sufficient number of shares of Common Stock for issuance upon
conversion of all of the outstanding Shares.

          7.2  More Favorable Terms.  If at any time on or prior to November 26,
2000, the Company's Board of Directors approves the issuance and sale by the
Company of a class or series of preferred stock (the "New Stock") in a
transaction other than a public offering to one or more persons at a price which
reflects a price per share of Common Stock (on an as-converted basis) of less
than $9.00 (as adjusted for stock splits, stock dividends, reclassifications,
combinations and similar transactions)(a "Subsequent Transaction"), the Company
shall promptly notify the Purchaser in writing (a "Subsequent Transaction
Notice") of the terms of the New Stock. The Purchaser shall have fifteen
calendar days from its actual receipt of the Subsequent Transaction Notice to
respond to the Company as to whether the Purchaser would like the terms of the
Class B Preferred amended to be the same as the terms of the New Stock. If the
Purchaser timely responds to the Subsequent Transaction Notice, the Company
shall cause the terms of the Class B Preferred to be so amended in connection
with the Subsequent Transaction. Notwithstanding the foregoing, the issuance and
sale by the Company of its capital

                                      -8-
<PAGE>

stock pursuant to arrangements existing as of the date hereof (or contemplated
by such arrangements) to GTCR Golder Rauner, L.L.C., its affiliates or the
holders of Class A Preferred as of the date hereof shall not constitute a
Subsequent Transaction.

          7.3  Financial Information.  The Company shall deliver to the
Purchaser, so long as the Purchaser holds at least 50% of the shares of Class B
Preferred purchased by the Purchaser on the date hereof:

               (a)  as soon as available but in any event within 45 days after
the end of each quarterly accounting period in each fiscal year, unaudited
consolidated statements of income and cash flows of the Company and its
Subsidiaries for such quarterly period and for the period from the beginning of
the fiscal year to the end of such quarter, and a consolidated balance sheet of
the Company and its Subsidiaries as of the end of such quarterly period, all
prepared in accordance with GAAP, consistently applied, subject to the absence
of footnote disclosures and to normal year-end adjustments;

               (b)  within 120 days after the end of each fiscal year,
consolidated statements of income and cash flows of the Company and its
Subsidiaries for such fiscal year, and a consolidated balance sheet of the
Company and its Subsidiaries as of the end of such fiscal year, setting forth in
each case comparisons to the preceding fiscal year, all prepared in accordance
with GAAP, consistently applied, and accompanied by (i) an opinion containing no
exceptions or qualifications (except for qualifications regarding specified
contingent liabilities) of an independent accounting firm of recognized national
standing, and (ii) a copy of such firm's annual management letter to the Board
of Directors; and

               (c)  promptly upon receipt thereof, any additional reports,
management letters or other detailed information concerning material aspects of
the Company's operations or financial affairs given to the Company by its
independent accounts (and not otherwise contained in other materials provided
hereunder).

     Each of the financial statements referred to in subsections (a) and (b)
shall be true and correct in all material respects as of the dates and for the
periods stated therein, subject in the case of the unaudited financial
statements to changes resulting from normal year-end audit adjustments (none of
which would, alone or in the aggregate, would have a Company Material Adverse
Effect.

          7.4  Termination of Covenants.  The covenants of the Company contained
in Sections 7.1 through 7.3 shall terminate, and be of no further force or
effect, upon the closing of the sale of shares of Common Stock in an
underwritten public offering pursuant to an effective registration statement
under the Securities Act, for which the aggregate gross proceeds attributable to
sales of the account of the Company exceed $20,000,000.

     8.   Transfer of Shares.

          8.1  Restricted Shares.  "Restricted Shares" means (i) the Shares,
(ii) the shares of Common Stock issued or issuable upon conversion of the
Shares, (iii) any shares of capital stock of the Company acquired by the
Purchaser pursuant to the Stockholders Agreement, and (iv) any other shares of
capital stock of the Company issued in respect of such shares (as a result

                                      -9-
<PAGE>

of stock splits, stock dividends, reclassifications, recapitalizations, or
similar events); provided, however, that shares of Common Stock which are
Restricted Shares shall cease to be Restricted Shares (x) upon any sale pursuant
to a registration statement under the Securities Act, Section 4(1) of the
Securities Act or Rule 144 under the Securities Act or (y) at such time as they
become eligible for sale under Rule 144(k) under the Securities Act.

          8.2  Requirements for Transfer.

               (a)  Restricted Shares shall not be sold or transferred unless
either (i) they first shall have been registered under the Securities Act, or
(ii) the Company first shall have been furnished with an opinion of legal
counsel, reasonably satisfactory to the Company, to the effect that such sale or
transfer is exempt from the registration requirements of the Securities Act.

               (b)  Notwithstanding the foregoing, no registration or opinion of
counsel shall be required for any gratuitous transfer by the Purchaser to or
among its affiliates.

          8.3  Legend.  Each certificate representing Restricted Shares shall
bear a legend substantially in the following form:

          "The shares represented by this certificate have not been registered
          under the Securities Act of 1933, as amended, and may not be offered,
          sold or otherwise transferred, pledged or hypothecated unless and
          until such shares are registered under such Act or an opinion of
          counsel satisfactory to the Company is obtained to the effect that
          such registration is not required."

     The foregoing legend shall be removed from the certificates representing
any Restricted Shares, at the request of the holder thereof, at such time as
they become eligible for resale pursuant to Rule 144(k) under the Securities
Act.

     9.   Miscellaneous.

          9.1  Successors and Assigns.  This Agreement shall be binding upon and
inure to the benefit of the parties and their respective successors and
permitted assigns. This Agreement, and the rights and obligations of the
Purchaser hereunder, may be assigned by the Purchaser to any person or entity to
which Shares are transferred by the Purchaser, and such transferee shall be
deemed a "Purchaser" for purposes of this Agreement; provided that the
transferee provides written notice of such assignment to the Company. The
Company may not assign its rights under this Agreement.

          9.2  Confidentiality.  The Purchaser agrees that it will keep
confidential and will not disclose, divulge or use for any purpose other than to
monitor its investment in the Company any confidential, proprietary or secret
information which the Purchaser may obtain from the Company ("Confidential
Information"), unless such Confidential Information is known, or until such
Confidential Information becomes known, to the public (other than as a result of
a breach of this Section 9.2 by the Purchaser); provided, however, that the
Purchaser may disclose Confidential Information (i) to its attorneys,
accountants, consultants, and other professionals to

                                      -10-
<PAGE>

the extent necessary to obtain their services in connection with monitoring its
investment in the Company, (ii) to any prospective purchaser of any Shares from
the Purchaser as long as such prospective purchaser agrees to be bound by the
provisions of this Section 9.2, (iii) to any affiliate of the Purchaser or to a
partner, stockholder or subsidiary of the Purchaser, provided that such
affiliate agrees in writing to be bound by the provisions of this Section 9.2,
or (iv) as may otherwise be required by law, provided that the Purchaser takes
reasonable steps to minimize the extent of any such required disclosure.

          9.3  Survival of Representations and Warranties.  All agreements,
representations and warranties contained herein shall survive the execution and
delivery of this Agreement and the closing of the transactions contemplated
hereby.

          9.4  Brokers.  Each of the Company and the Purchaser (i) represents
and warrants to the other party hereto that it has not retained a finder or
broker in connection with the transactions contemplated by this Agreement, and
(ii) will indemnify and save the other party harmless from and against any and
all claims, liabilities or obligations with respect to brokerage or finders'
fees or commissions, or consulting fees in connection with the transactions
contemplated by this Agreement asserted by any person on the basis of any
statement or representation alleged to have been made by such indemnifying
party.

          9.5  Severability.  The invalidity or unenforceability of any
provision of this Agreement shall not affect the validity or enforceability of
any other provision of this Agreement.

          9.6  Specific Performance.  In addition to any and all other remedies
that may be available at law in the event of any breach of this Agreement, the
Purchaser shall be entitled to specific performance of the agreements and
obligations of the Company hereunder and to such other injunctive or other
equitable relief as may be granted by a court of competent jurisdiction.

          9.7  Governing Law.  This Agreement shall be governed by and construed
in accordance with the internal laws of the Commonwealth of Massachusetts
(without reference to the conflicts of law provisions thereof).

          9.8  Notices.  All notices, requests, consents, and other
communications under this Agreement shall be in writing and shall be deemed
delivered (i) two business days after being sent by registered or certified
mail, return receipt requested, postage prepaid or (ii) one business day after
being sent via a reputable nationwide overnight courier service guaranteeing
next business day delivery, in each case to the intended recipient as set forth
below:

     If to the Company, at 711 Atlantic Avenue, Sixth Floor, Boston, MA 02111,
Attention: Sean W. Mullaney, Esq., or at such other address or addresses as may
have been furnished in writing by the Company to the Purchaser, with a copy to
David E. Redlick, Esq., Hale and Dorr LLP, 60 State Street, Boston, MA  02109;
or

     If to the Purchaser, at 28 State Street, Boston, MA  02109, Attention: Mr.
Hal Tovin, or at such other address or addresses as may have been furnished to
the Company in writing by the Purchaser, with a copy to Paul W. Lee, Goodwin,
Procter & Hoar LLP, Exchange Place, 53 State Street, Boston, MA  02109.

                                      -11-
<PAGE>

     Any party may give any notice, request, consent or other communication
under this Agreement using any other means (including, without limitation,
personal delivery, messenger service, telecopy, first class mail or electronic
mail), but no such notice, request, consent or other communication shall be
deemed to have been duly given unless and until it is actually received by the
party for whom it is intended.  Any party may change the address to which
notices, requests, consents or other communications hereunder are to be
delivered by giving the other parties notice in the manner set forth in this
Section.

          9.9  Complete Agreement.  This Agreement (including its Exhibits) and
the Ancillary Agreements constitute the entire agreement and understanding of
the parties hereto with respect to the subject matter hereof and supersedes all
prior agreements and understandings relating to such subject matter including,
without limitation, that certain letter from the Company to the Purchaser dated
April 30, 2000.

          9.10 Amendments and Waivers.  Except as otherwise expressly set forth
in this Agreement, any term of this Agreement may be amended or terminated and
the observance of any term of this Agreement may be waived (either generally or
in a particular instance and either retroactively or prospectively), with the
written consent of the parties hereto. No waivers of or exceptions to any term,
condition or provision of this Agreement, in any one or more instances, shall be
deemed to be, or construed as, a further or continuing waiver of any such term,
condition or provision.

          9.11 Pronouns.  Whenever the context may require, any pronouns used in
this Agreement shall include the corresponding masculine, feminine or neuter
forms, and the singular form of nouns and pronouns shall include the plural, and
vice versa.

          9.12 Counterparts; Facsimile Signatures.  This Agreement may be
executed in any number of counterparts, each of which shall be deemed to be an
original, and all of which shall constitute one and the same document. This
Agreement may be executed by facsimile signatures.

          9.13 Section Headings.  The section headings are for the convenience
of the parties and in no way alter, modify, amend, limit, or restrict the
contractual obligations of the parties.

                                      -12-
<PAGE>

     Executed as of the date first written above.

                              COMPANY:

                              ZEFER CORP.

                              By:  /s/ Sean W. Mullaney
                                   -------------------------
                                   Name:   Sean W. Mullaney
                                   Title:  Executive Vice President, General
                                           Counsel and Secretary

                              PURCHASER:

                              CITIZENS FINANCIAL GROUP, INC.

                              By:  /s/  Hal Tovin
                                   -------------------------
                                   Name:   Hal Tovin
                                   Title:  Group Executive Vice President

                                      -13-

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