Document:

Employment Agreement

 Exhibit 10.1 

 

	*	Portions of this exhibit are considered confidential by the registrant and have been omitted from filing and filed separately with the Securities and Exchange
Commission pursuant to a request for confidential treatment. 

 EMPLOYMENT AGREEMENT 

This Employment Agreement between CHRISTOPHER WILSON (“Executive”) and RENTRAK CORPORATION, an Oregon corporation
(“Corporation”), is entered into effective as of February 9, 2011 (this “Agreement”). 
 1. SERVICES 

1.1 Employment Position. Corporation agrees to employ Executive as President, National Linear TV and Executive accepts such
employment, under the terms and conditions of this Agreement. Executive also agrees to serve, if elected, without separate compensation, as an officer and/or director of any subsidiary or affiliate of Corporation. Corporation represents to Executive
that it currently has and will maintain directors and officers liability insurance. 
 1.2 Term. 

1.2.1 General. The term of this Agreement (the “Term”) will commence on February 9, 2011 (“Start Date”),
and, subject to the other provisions of this Section 1.2, will expire March 31, 2012. 
 1.2.2 Renewal Term or
Terms. The term of this Agreement will automatically extend into one or more “Renewal Terms” of an additional one-year period that will expire on March 31, 2012 (or March 31 of any such subsequent Renewal Term), unless
Corporation, not later than January 31, 2012 (or January 31 of any subsequent Renewal Term), gives written notice (a “Notice of Non-Renewal”) to Executive that the Term will not extend into a Renewal Term. Corporation may
give a Notice of Non-Renewal for any reason or for no reason. Failure to extend the Term into a Renewal Term will not constitute a termination of Executive’s employment effective as of the end of the Term or any applicable Renewal Term for
purposes of this Agreement. References to the “Term” of this Agreement include the initial Term and, if the Agreement extends into one or more Renewal Terms pursuant to this Section, the Renewal Term or Terms. 

1.2.3 At-Will Employment. The parties acknowledge that Executive is and will be an at-will employee of Corporation and nothing in
this Agreement will limit the right of Corporation or Executive to terminate this Agreement at any time for any reason or for no reason, subject to the provisions of this Agreement describing the compensation payable, if any, in connection with such
a termination of employment. 
 1.2.4 Compensation Upon Termination Following Term of Agreement. Notwithstanding
termination of this Agreement, the provisions of Section 7 will continue to apply. 
 1.3 Duties. During the Term,
Executive will serve as Corporation’s President, National Linear TV. Executive will report directly to Corporation’s Chief Executive Officer. Executive will be responsible for the sales of the Corporation’s national linear TV network
products and advertising agency and advertiser products and such other or different duties on behalf of Corporation as may be assigned from time to time by Corporation’s Chief Executive Officer or Board of Directors (the “Board”).
Executive understands that the operations supporting the national linear TV business are currently combined with other operations of the Corporation and that the Corporation’s Chief Executive Officer will decide when it is advisable to assign
management responsibility for such operations to Executive. Executive will do such traveling as may be required in the performance of his duties under this Agreement. 
 1.4 Outside Activities. During his employment under this Agreement, Executive will devote his full business time, energies, and attention to the business and affairs of Corporation, and to the
promotion and advancement of its interests. Executive will perform his services faithfully, competently, and to the best of his abilities and will not engage in professional or personal business activities that may require an appreciable portion of
Executive’s time or effort to the detriment of Corporation’s business. 

 1.5 Application of Corporate Policies. Executive will, except as otherwise provided
in this Agreement, be subject to Corporation’s rules, practices, and policies applicable generally to Corporation’s senior executive employees, as such rules, practices, and policies may be revised from time to time by the Board.

 2. COMPENSATION AND EXPENSES 
 2.1 Base Salary. Commencing the Start Date, Executive’s annual base salary will be $295,000, payable by Corporation in a manner consistent with Corporation’s payroll practices for
management employees, as such practices may be revised from time to time. Executive’s annual base salary will be reviewed by Corporation’s Chief Executive Officer and Compensation Committee (the “Committee”) on or before
April 1 of each year during the Term (commencing in 2012), unless Executive’s employment has been terminated earlier pursuant to this Agreement, to determine if such annual base salary should be increased (but not decreased) for the
following fiscal year in recognition of services to Corporation. 
 2.2 Bonus Compensation. 

2.2.1 Annual Bonus. Executive will be eligible to receive a cash bonus for services during each fiscal year during the Term
beginning with fiscal 2012 and payable, to the extent earned, no later than June 30 of the following fiscal year. In addition, for the period from the Start Date through March 31, 2012, Executive will be eligible to earn a bonus
(“Revenue Bonus”) based on the net revenues for the Corporation’s national linear TV network products and advertising agency and advertiser products (“Revenues”) as described below (“Revenue Bonus Targets”). If the
amount of Revenues is $* million, a bonus of $100,000 will be earned (“50% Revenue Bonus”). If the amount of Revenues is $* million, a bonus of $150,000 will be earned (“75% Revenue Bonus”). If the amount of Revenues is
$* million or more, a bonus of $200,000 will be earned (“100% Revenue Bonus”). If the amount of Revenues is less than $* million, no bonus will be earned. Payment of the Revenue Bonus will be made in increments following the
satisfaction of each incremental Revenue Bonus Target set forth above upon satisfying the following conditions: (a) closing of the Corporation’s monthly financial statements for the month in which such incremental Revenue Bonus Target was
met and (b) final approval by the Compensation Committee of the Board of Directors. The Compensation Committee will review its determinations regarding the incremental Revenue Bonus payments and make a final determination of the aggregate
amount of the Revenue Bonus earned by Executive pursuant to this paragraph after March 31, 2012 based on the closing of the Company’s financial statements for the fiscal year ending March 31, 2012. If the amount of Revenues is between
the Revenue Bonus Targets, the Revenue Bonus earned will be determined by linear interpolation. For example, if the amount of Revenues was $* million, the Revenue Bonus earned would be $120,000. To the extent that the Compensation Committee
determines at that time that any portion of the payments previously received by Executive pursuant to this paragraph were not earned based on the Company’s closed financial statements for the fiscal year ending March 31, 2012, Executive
will remit such unearned portion of the payments to the Company. To receive payment of any Revenue Bonus, Executive must remain employed at the time the each such Revenue Bonus is approved and paid. 

2.2.2 Signing Bonus. Executive will also receive a signing bonus in the amount of $62,000. 

2.3 Equity-Based or Other Long-Term Incentive Compensation. Executive will be granted a nonqualified stock option to purchase
110,000 shares of the Corporation’s common stock subject to the terms and conditions of the Corporation’s Amended and Restated 2005 Stock Incentive Plan (the “Plan”) at an exercise price equal to the fair market value of the
Corporation’s common stock on the date of grant (which is intended to be the date Executive commences employment with Corporation) and subject to the Corporation’s standard 4-year vesting period, a 10-year term and the terms and conditions
of the Plan and the Corporation’s standard form of stock option agreement. In addition, Executive will be granted an additional nonqualified stock option to purchase 10,200 shares subject to the Plan at an exercise price equal to the fair
market value of the Corporation’s common stock on the date of grant (which is intended to be the date Executive commences employment with Corporation) subject to the terms and conditions of the Plan and the Corporation’s standard form of
stock option agreement that will have a 10-year term (unless earlier terminated as set forth below) and will vest if for the period from the Start Date through March 31, 2012, the amount of Revenues is equal to or greater than $* million
(“Performance Option”). Vesting of the Performance Option will occur upon satisfying the following conditions: (a) closing of the Corporation’s financial statements for the fiscal year ending March 31, 2012 and
(b) final approval by the Compensation Committee of the Board of Directors. For the Performance Option to vest, Executive must remain employed through the date on which vesting will occur as provided above. To the extent the Compensation
Committee of the Board of Directors determines that the Performance Option has failed to vest, unless the Compensation Committee determines otherwise, the Performance Option will at that time automatically terminate. In the future, Executive may be
granted additional options to purchase shares of Corporation’s common stock and/or other equity-based awards under the Plan or under another long-term incentive compensation plan that may be developed by Corporation for its senior executives,
at the times and in the amounts determined by the Committee. All awards will be subject to the provisions of the Plan or such other long-term plan. 

 

	*	Confidential portions omitted pursuant to a request for confidential treatment. 

  
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 2.4 Additional Employee Benefits. Executive will receive an annual grant of 208 hours
of credit (or such higher number of hours as are credited to Corporation’s other senior executives) under Corporation’s Personal Time Off (PTO) program. Personal time off and vacation may be taken in accordance with Corporation’s
rules, practices, and policies applicable to Corporation’s senior executive employees, as such rules, practices, and policies may be revised from time to time by the Board or the Committee. During the Term, Executive will be entitled to any
other employee benefits approved by the Board or the Committee, or available to officers and other management employees generally, including any life and medical insurance plans, 401(k) and other similar plans, and health and welfare plans, each
whether now existing or hereafter approved by the Board or the Committee (“Benefit Plans”). The foregoing will not be construed to require Corporation to establish any such plans or to prevent Corporation from modifying or terminating any
such Benefit Plans. 
 2.5 Expenses. Subject to review and approval by the Corporation’s Chief Executive Officer,
Corporation will reimburse Executive for reasonable expenses actually incurred by Executive in connection with the business of Corporation. Executive will submit to Corporation such substantiation for such expenses as may be reasonably required by
Corporation. 
 3. CONFIDENTIAL INFORMATION 
 3.1 Definition. “Confidential Information” is all nonpublic information relating to Corporation or its business that is disclosed to Executive, that Executive produces, or that Executive
otherwise obtains during employment. Confidential Information also includes information received from third parties that Corporation has agreed to treat as confidential. Examples of Confidential Information include, without limitation, marketing
plans, customer lists or other customer information, product design and manufacturing information, and financial information. Confidential Information does not include any information that (i) is within the public domain other than as a result
of disclosure by Executive in violation of this Agreement, (ii) was, on or before the date of disclosure to Executive, already known by Executive, or (iii) Executive is required to disclose in any governmental, administrative, judicial, or
quasi-judicial proceeding, but only to the extent that Executive is so required to disclose and provided that Executive takes reasonable steps to request confidential treatment of such information in such proceeding. 

3.2 Access to Information. Executive acknowledges that in the course of his employment he has had and will have access to
Confidential Information, that such information is a valuable asset of Corporation, and that its disclosure or unauthorized use will cause Corporation substantial harm. 
 3.3 Ownership. Executive acknowledges that all Confidential Information will continue to be the exclusive property of Corporation (or the third party that disclosed it to Corporation), whether or
not prepared in whole or in part by Executive and whether or not disclosed to Executive or entrusted to his custody in connection with his employment by Corporation. 

  
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 3.4 Nondisclosure and Nonuse. Unless authorized or instructed in advance in writing
by Corporation, or required by law (as determined by licensed legal counsel), Executive will not, except as required in the course of Corporation’s business, during or after his employment, disclose to others or use any Confidential
Information, unless and until, and then only to the extent that, such items become available to the public through no fault of Executive. 
 3.5 Return of Confidential Information. Upon request by Corporation during or after his employment, and without request upon termination of employment pursuant to this Agreement, Executive will
deliver immediately to Corporation all written, stored, saved, or otherwise tangible materials containing Confidential Information without retaining any excerpts or copies. 
 3.6 Duration. The obligations set forth in this Section 3 will continue beyond the term of employment of Executive by Corporation and for so long as Executive possesses Confidential
Information. 
 4. NONCOMPETITION 
 4.1 Competitive Entity. For purposes of this Agreement, a Competitive Entity is any firm, corporation, partnership, limited liability company, business trust, or other entity that is engaged in all
or any of the following business activities: 
 (a) The wholesale and/or revenue sharing physical or electronic distribution of
home entertainment software in any media, including without limitation video cassettes, DVDs, video games, and PC software (“Entertainment Software”); 
 (b) The fulfillment, warehouse, or distributing business in connection with the Entertainment Software industry; 
 (c) The collection, aggregation, tracking, and dissemination of market information and data (such as sales, marketing, inventory, occurrence, expenditure, and advertising data) related to consumer
activity in the entertainment industry; or 
 (d) The delivery of technological intelligence, industry analysis, and strategic
and tactical guidance with respect to consumer activity in the entertainment industry. 
 4.2 Covenant. During the Term
of and for a period ending on the last day of the applicable Noncompete Period described in Section 5.7, Executive will not, within any geographical area where Corporation engages in business: 

(a) Directly or indirectly, alone or with any individual, partnership, limited liability company, corporation, or other entity, become
associated with, render services to, invest in, represent, advise, or otherwise participate in any Competitive Entity; provided, however, that nothing contained in this Section 4.2 will prevent Executive from owning less than 5 percent of
any class of equity or debt securities listed on a national securities exchange or market, provided such involvement is solely as a passive investor; 
 (b) Solicit any business on behalf of a Competitive Entity from any individual, firm, partnership, corporation, or other entity that is a customer of Corporation during the 12 months immediately preceding
the date Executive’s employment with Corporation is terminated; or 
 (c) Employ or otherwise engage, or offer to employ
for Executive or any other person, entity, or corporation, the services or employment of any person who has been an employee, sales representative, or agent of Corporation during the 12 months preceding the date Executive’s employment with
Corporation is terminated. 
 For purposes of this Section 4, “Corporation” means Corporation and its
subsidiaries (whether now existing or subsequently created) and their successors and assigns. 

  
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 4.3 Severability; Reform of Covenant. If, in any judicial proceeding, a court refuses
to enforce this covenant not to compete because it covers too extensive a geographic area or is too long in its duration, the parties intend that it be reformed and enforced to the maximum extent permitted under applicable law. 

5. TERMINATION 

Executive’s employment under this Agreement may terminate as follows: 

5.1 Death. Executive’s employment will terminate automatically upon the date of Executive’s death. 

5.2 Disability. Corporation may, at its option, terminate Executive’s employment under this Agreement upon written notice to
Executive if Executive, because of physical or mental incapacity or disability, fails to perform the essential functions of his position, with reasonable accommodation, required of him under this Agreement for a continuous period of 120 days of
any 180 days within any 12-month period. 
 5.3 Termination by Corporation for Cause. Corporation may terminate
Executive’s employment under this Agreement for Cause at any time. For purposes of this Agreement, “Cause” means: (a) Executive’s willful material misconduct in performance of the duties of his position with Corporation or a
material breach by Executive of this Agreement, (b) Executive’s willful commission of a material act of malfeasance, dishonesty, or breach of trust against Corporation or its successors that materially harms or discredits Corporation or
its successors or is materially detrimental to the reputation of Corporation or its successors, or (c) Executive’s conviction of or a plea of nolo contendere to a felony involving moral turpitude. In all cases, Corporation will give
Executive notice setting for forth in reasonable detail the specific respects in which the Corporation believes it has Cause to terminate Executive and allow Executive a reasonable opportunity to correct such conduct. 

5.4 Termination by Executive for Good Reason. Executive may terminate his employment with Corporation under this Agreement for
“Good Reason” if Corporation has not cured the actions or circumstances which are the basis for such termination within 30 days following receipt by the Board of written notice from Executive setting forth the actions or circumstances
constituting Good Reason, which notice must be delivered to the Board within 90 days of the initial existence of such actions or circumstances. For purposes of this Agreement, “Good Reason” means: 

(a) Failure of Corporation to comply with the material terms of this Agreement; or 

(b) The occurrence (without Executive’s express written consent) of any of the following acts by Corporation or failures by
Corporation to act: 
 (i) A substantial adverse alteration in the nature or status of Executive’s title, position,
duties, or reporting responsibilities as an executive of Corporation; 
 (ii) A material reduction in Executive’s base
salary as set forth in this Agreement or as the base salary may be increased from time to time; 
 (iii) The failure by
Corporation to continue to provide Executive with benefits and participation in Benefit Plans made available by Corporation to its senior executives; or 
 (iv) The requirement that Executive relocate from the New York metropolitan area. 

5.5 Termination by Corporation Without Cause. Corporation may terminate Executive’s employment with Corporation without Cause
for any reason or for no reason at any time by written notice to Executive. 
 5.6 Termination by Executive Without Good
Reason. Executive may terminate Executive’s employment with Corporation other than for Good Reason for any other reason or for no reason at any time by written notice to the Chief Executive Officer of Corporation. 

  
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 5.7 Applicable Noncompete Periods upon Termination. The duration of Executive’s
obligations under Section 4 (the “Noncompete Period”) will be as follows: 
 (a) In the event Executive
terminates his employment with Corporation for Good Reason under Section 5.4 or Corporation terminates Executive’s employment with Corporation without Cause under Section 5.5, the Noncompete Period will continue so long as Executive
is entitled to receive Monthly Severance Payments under Sections 6.3(a) or 7.2(a) (without giving effect to any prepayment pursuant to the Outside Payment Date provisions of such Sections). Executive’s obligations under this Agreement will
terminate immediately if Corporation fails to make a Monthly Severance Payment within 15 days after it is due. For this purpose, a check for a Monthly Severance Payment mailed within such 15-day period (as evidenced by official postmark) will be
deemed to be made within such 15-day period. 
 (b) Subject to extension by Corporation as provided below, in the event
Executive terminates his employment with Corporation other than for Good Reason under Section 5.6, the Noncompete Period will be one year from the date of termination. Corporation may in its sole discretion extend the Noncompete Period for a
period not to extend beyond 24 months from the date the Noncompete Period would otherwise expire by agreeing to make Monthly Severance Payments to Executive during the extended Noncompete Period. To extend the Noncompete Period, Corporation must
give Executive written notice (an “Extension Notice”) no later than 60 days following the date of termination, stating the elected duration of the extended Noncompete Period. The Extension Notice will constitute a binding commitment by
Corporation to make Monthly Severance Payments for the full duration of the extended Noncompete Period and no further extension of the Noncompete Period will be permitted. Executive’s obligations under this Agreement will terminate immediately
if Corporation fails to make a Monthly Severance Payment within 15 days after it is due. 
 (c) In the event Corporation
terminates Executive’s employment for Cause, the Noncompete Period will be one year from the date of termination. 
 6. COMPENSATION
UPON TERMINATION DURING TERM OF AGREEMENT 
 6.1 Definitions. For purposes of Sections 6.3 and 7.2, the
following terms have the meanings set forth below: 
 “Applicable Severance Period” means the greater of
(i) six months, or (ii) a period equal to three months for each full four years of continuous service as an employee of Corporation, determined based on the number of full years of service as of the date of termination. For example, for an
employee with 18 years of continuous service as of the date of termination, the Applicable Severance Period would be 12 months. 
 “Outside Payment Date” means the later of (i) the
15th day of the third calendar month of the calendar year
immediately following the date of termination of Executive, or (ii) the 15th day of the third calendar month of the fiscal year of Corporation immediately following the date of termination of Executive. 
 6.2 Death or Disability. Upon termination of Executive’s employment pursuant to Section 5.1 or Section 5.2 prior to the expiration of the Term, all obligations of Corporation under
this Agreement will cease, except that Executive will be entitled to: 
 (a) Accrued base salary through the date of
Executive’s termination of employment; and 
 (b) Other benefits under Benefit Plans to which Executive was entitled upon
such termination of employment in accordance with the terms of such Benefit Plans. 
 6.3 Termination Without Cause or by
Executive for Good Reason. 
 (a) Monthly Severance Payments. 

  
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 (i) If prior to the expiration of the Term, Executive terminates his employment with
Corporation for Good Reason under Section 5.4 or Corporation terminates Executive’s employment with Corporation without Cause under Section 5.5, Executive will be entitled to the benefits described in Section 6.2, plus severance
payments equal to the Applicable Severance Period multiplied by the base salary per month in effect as of the date of termination, payable in equal monthly installments (each installment, a “Monthly Severance Payment”). Monthly Severance
Payments will be paid in monthly installments commencing in the calendar month following termination; provided however, that if the period over which Monthly Severance Payments would otherwise be payable would extend beyond the Outside Payment Date,
the unpaid portion of the aggregate amount of Monthly Severance Payments as of the Outside Payment Date will be paid to Executive in a lump sum not later than the Outside Payment Date. 

(ii) Corporation’s obligations to pay Monthly Severance Payments under this Section 6.3(a) and to continue medical and dental
insurance benefits as provided in Section 6.3(b) are expressly conditioned on (i) Executive’s execution (not later than 45 days after Executive’s termination) of a release (in the form attached to this Agreement as Appendix
6.3(a)(ii), with such modifications specifically in response to changes in applicable law as counsel for Corporation determines to be reasonably necessary or desirable to ensure effective release of all claims) of any and all claims that Executive
may hold through the date such release is executed against Corporation or any of its subsidiaries or affiliates, and (ii) the expiration of any applicable revocation period specified in such release without revocation of the release by
Executive. 
 (iii) Monthly Severance Payments will be payable in a manner consistent with Corporation’s payroll practices
for management employees. 
 (iv) Executive will not be required to mitigate the Monthly Severance Payments pursuant to this
Agreement by seeking other employment; provided however, that amounts payable by Corporation as Monthly Severance Payments will be reduced by compensation actually received by Executive from a new employer during the severance period described
above. 
 (b) Medical and Dental Insurance Benefits. In addition to Monthly Severance Payments, subject to the execution
of a release as described in Section 6.3(a)(ii), Corporation will continue to provide or will arrange to provide (at Corporation’s cost) Executive with medical and dental insurance benefits substantially similar to those to which Executive
was entitled as of the date of termination until Corporation’s obligation to make Monthly Severance Payments expires (without giving effect to any prepayment pursuant to the Outside Payment Date provisions of Section 6.3(a)); provided,
however, that (i) if Executive is employed with another employer and is eligible to receive medical and dental insurance benefits under another employer-provided plan, Corporation’s obligation to provide the medical and dental benefits
described in this paragraph will terminate automatically, and (ii) any payments or reimbursements from Corporation that are not exempt from taxation under Sections 105 or 106 of the Internal Revenue Code must be made by Corporation no
later than the Outside Payment Date. 
 (c) Effect of Competition. Corporation’s obligation to make Monthly
Severance Payments and provide medical and dental insurance benefits to Executive will terminate if Executive breaches a material provision of Section 4. 
 6.4 Termination For Cause or by Executive Without Good Reason. In the event that, prior to the expiration of the Term, Corporation terminates Executive’s employment with Corporation for Cause
under Section 5.3, or Executive terminates his employment with Corporation for other than Good Reason under Section 5.6, Corporation’s obligations under this Agreement will cease and Executive will be entitled to that portion of his
base salary and employment benefits for which he is qualified as of the date of termination and Executive will not be entitled to any other compensation or consideration. 
 6.5 No Deferral of Compensation. This Agreement is intended to be exempt from the requirements of Section 409A of the Internal Revenue Code by reason of all payments under this Agreement being
either “short-term deferrals” within the meaning of Treas. Reg. § 1.409A-(1)(b)(4) or excluded welfare benefits under Treas. Reg. § 1.409A-(1)(a)(5). All provisions of this Agreement shall be interpreted in a
manner consistent with preserving these exemptions. 

  
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 7. COMPENSATION UPON TERMINATION FOLLOWING TERM OF AGREEMENT 

7.1 Application of Section. The provisions of this Section 7 apply only if Executive has five or more continuous years of
employment with Corporation. 
 7.2 Termination Without Cause or by Executive for Good Reason. 

(a) Monthly Severance Payments. 
 (i) If after the expiration of the Term, Executive terminates his employment with Corporation for Good Reason under Section 5.4 or Corporation terminates Executive’s employment with Corporation
without Cause under Section 5.5, Executive will be entitled to the benefits described in Section 6.2, plus severance payments equal to the Applicable Severance Period multiplied by the base salary per month in effect as of the date of
termination, payable in equal monthly installments (each installment, a “Monthly Severance Payment”). Monthly Severance Payments will be paid in monthly installments commencing in the calendar month following termination; provided however,
that if the period over which Monthly Severance Payments would otherwise be payable would extend beyond the Outside Payment Date, the unpaid portion of the aggregate amount of Monthly Severance Payments as of the Outside Payment Date will be paid to
Executive in a lump sum not later than the Outside Payment Date. 
 (ii) Corporation’s obligations to pay Monthly
Severance Payments under this Section 7.2(a) and to continue medical and dental insurance benefits as provided in Section 7.2(b) are expressly conditioned on (i) Executive’s execution (not later than 45 days after
Executive’s termination) of a release (in the form attached to this Agreement as Appendix 6.3(a)(ii), with such modifications specifically in response to changes in applicable law as counsel for Corporation determines to be reasonably necessary
or desirable to ensure effective release of all claims) of any and all claims that Executive may hold through the date such release is executed against Corporation or any of its subsidiaries or affiliates, and (ii) the expiration of any
applicable revocation period specified in such release without revocation of the release by Executive. 
 (iii) Monthly
Severance Payments will be payable in a manner consistent with Corporation’s payroll practices for management employees. 

(iv) Executive will not be required to mitigate the Monthly Severance Payments pursuant to this Agreement by seeking other employment;
provided however, that amounts payable by Corporation as Monthly Severance Payments will be reduced by compensation actually received by Executive from a new employer during the severance period described above. 

(b) Medical and Dental Insurance Benefits. In addition to Monthly Severance Payments, subject to the execution of a release as
described in Section 7.2(a)(ii), Corporation will continue to provide or will arrange to provide (at Corporation’s cost) Executive with medical and dental insurance benefits substantially similar to those to which Executive was entitled as
of the date of termination until Corporation’s obligation to make Monthly Severance Payments expires (without giving effect to any prepayment pursuant to the Outside Payment Date provisions of Section 7.2(a)); provided, however, that if
(i) Executive is employed with another employer and is eligible to receive medical and dental insurance benefits under another employer-provided plan, Corporation’s obligation to provide the medical and dental benefits described in this
paragraph will terminate automatically, and (ii) any payments or reimbursements from Corporation that are not exempt from taxation under Sections 105 or 106 of the Internal Revenue Code must be made by Corporation no later than the Outside
Payment Date. 
 (c) Effect of Competition. Corporation’s obligation to make Monthly Severance Payments and provide
medical and dental insurance benefits to Executive will terminate if Executive breaches a material provision of Section 4. 

7.3 Effect of Expiration of Term. The provisions of this Section 7 will continue to apply and will be binding on Corporation
and Executive after the expiration of the Term for so long as Executive continues to be an employee of Corporation unless expressly revoked or modified in writing by Corporation and Executive. 

  
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 8. REDUCTION IN SEVERANCE PAYMENTS 

8.1 Definitions. 
 “Change in Control”. For purposes of this Agreement, a “Change in Control” means a change in ownership control as set forth in Treas. Reg. § 1.280G-1. 

“Other Payment” means any payment or benefit payable to Executive in connection with a Change in Control of Corporation
pursuant to any plan, arrangement, or agreement (other than this Agreement) with Corporation, a person whose actions result in such Change in Control, or any person affiliated with Corporation or such person. 

“Total Payments” means all payments or benefits payable to Executive in connection with a Change in Control, including
Monthly Severance Payments pursuant to this Agreement and any Other Payments pursuant to any other plan, agreement, or arrangement with Corporation, a person whose actions result in the Change in Control, or any person affiliated with Corporation or
such person. 
 8.2 Reduction in Payments. 
 (a) Amount of Reduction. In the event that any portion of the Total Payments payable to Executive in connection with a Change in Control of Corporation would constitute an “excess parachute
payment” within the meaning of Section 280G(b) of the Internal Revenue Code that is subject to the excise tax imposed on so-called excess parachute payments pursuant to Section 4999 of the Internal Revenue Code (an “Excise
Tax”), Monthly Severance Payments otherwise payable under Sections 6.3 or 7.2 will be reduced to avoid such Excise Tax if, and to the extent that, such reduction will result in a larger after-tax benefit to Executive, taking into account
all applicable federal, state, and local income and excise taxes. 
 (b) Application. For purposes of this
Section 8.2: 
 (i) No portion of the Total Payments, the receipts or enjoyment of which Executive has effectively waived
in writing prior to the date of payment of any Monthly Severance Payments, will be taken into account; 
 (ii) No portion of
the Total Payments will be taken into account which, in the opinion of tax counsel selected by Corporation and reasonably acceptable to Executive (“Tax Counsel”), does not constitute a “parachute payment” within the meaning of
Section 280G of the Internal Revenue Code; 
 (iii) If Executive and Corporation disagree whether any payment of Monthly
Severance Payments will result in an Excise Tax or whether a reduction in any Monthly Severance Payments will result in a larger after-tax benefit to Executive, the matter will be conclusively resolved by an opinion of Tax Counsel; 

(iv) Executive agrees to provide Tax Counsel with all financial information necessary to determine the after-tax consequences of
payments of Monthly Severance Payments for purposes of determining whether, or to what extent, Monthly Severance Payments are to be reduced pursuant to Section 8.2(a); and 

(v) The value of any noncash benefit or any deferred payment or benefit included in the Total Payments, and whether or not all or a
portion of any payment or benefit is a “parachute payment” for purposes of this Section 8.2, will be determined by Corporation’s independent accountants in accordance with the principles of Sections 280(G)(d)(3) and
(4) of the Internal Revenue Code. 

  
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 (c) Effect on Other Agreements. In the event that any other agreement, plan, or
arrangement providing for Other Payments (an “Other Agreement”) has a provision that requires a reduction in the Other Payment governed by such Other Agreement to avoid or eliminate an “excess parachute payment” for purposes of
Section 280G of the Internal Revenue Code, the reduction in Monthly Severance Payments pursuant to Section 8.2(a) will be given effect before any reduction in the Other Payment pursuant to the Other Agreement. To the extent possible,
Corporation and Executive agree that reductions in benefits under any plan, program, or arrangement of Corporation will be reduced (only to the extent described in Section 8.2(a)) in the following order of priority: 

(i) Monthly Severance Payments under this Agreement; 
 (ii) Any other payments under this Agreement; and 
 (iii) The acceleration in the
exercisability of any stock option or other stock related award granted by Corporation. 
 9. REMEDIES 

The respective rights and duties of Corporation and Executive under this Agreement are in addition to, and not in lieu of, those rights
and duties afforded to and imposed upon them by law or at equity. Executive acknowledges that any breach or threatened breach of Sections 3 or 4 of this Agreement will cause irreparable harm to Corporation and that any remedy at law would be
inadequate to protect the legitimate interests of Corporation. Executive agrees that Corporation will be entitled to specific performance, or to any other form of injunctive relief to enforce its rights under Sections 3 or 4 of this Agreement
without the necessity of showing actual damage or irreparable harm or the posting of any bond or other security. Such remedies will be in addition to any other remedy available to Corporation at law or in equity. 

10. SEVERABILITY OF PROVISIONS 
 The provisions of this Agreement are severable, and if any provision of this Agreement is held invalid, unenforceable, or unreasonable, it will be enforced to the maximum extent permissible, and the
remaining provisions of the Agreement will continue in full force and effect. 
 11. NONWAIVER 

Failure of Corporation at any time to require performance of any provision of this Agreement will not limit the right of Corporation to
enforce the provision. No provision of this Agreement or breach of this Agreement may be waived by either party except in writing signed by that party. A waiver of any breach of a provision of this Agreement will be construed narrowly and will not
be deemed to be a waiver of any succeeding breach of that provision or a waiver of that provision itself or of any other provision. 
 12.
NOTICES 
 All notices required or permitted under this Agreement must be in writing and will be deemed to have been given if
delivered by hand, or mailed by first-class, certified mail, return receipt requested, postage prepaid, to the respective parties as follows (or to such other address as any party may indicate by a notice delivered to the other parties hereto):
(i) if to Executive, to his residence as listed in Corporation’s records, and (ii) if to Corporation, to the address of the principal office of Corporation, at: 
 One Airport Center 
 7700 N.E. Ambassador Place 

Portland, Oregon 97220 
 With a copy to:

 Roy W. Tucker 
 Perkins Coie LLP

 1120 NW Couch St, 10th Floor 

Portland, Oregon 97209 

  
 -10-

 13. ATTORNEY FEES 
 In the event of any suit or action or arbitration proceeding to enforce or interpret any provision of this Agreement (or which is based on this Agreement), the prevailing party will be entitled to
recover, in addition to other costs, the reasonable attorney fees incurred by the prevailing party in connection with such suit, action, or arbitration, and in any appeal. The determination of who is the prevailing party and the amount of reasonable
attorney fees to be paid to the prevailing party will be decided by the arbitrator or arbitrators (with respect to attorney fees incurred prior to and during the arbitration proceedings) and by the court or courts, including any appellate courts, in
which the matter is tried, heard, or decided, including the court which hears any exceptions made to an arbitration award submitted to it for confirmation as a judgment (with respect to attorney fees incurred in such confirmation proceedings).

 14. GOVERNING LAW 
 This Agreement will be construed in accordance with the laws of the state of Oregon, without regard to any conflicts of laws rules. Any suit or action arising out of or in connection with this Agreement,
or any breach of this Agreement, must be brought and maintained in the Multnomah County Circuit Court of the State of Oregon. The parties irrevocably submit to the jurisdiction of such court for the purpose of such suit or action and expressly and
irrevocably waive, to the fullest extent permitted by law, any claim that any such suit or action has been brought in an inconvenient forum. 

15. GENERAL TERMS AND CONDITIONS 
 This Agreement constitutes the entire understanding of the parties relating to the employment of Executive by Corporation, and supersedes and replaces all written and oral agreements heretofore made or
existing by and between the parties relating to such employment. Executive acknowledges that he has read and understood all of the provisions of this Agreement and that the restrictions contained in Sections 4 and 5.7 of this Agreement are
reasonable and necessary for the protection of Corporation’s business and have been entered into in connection with a bona fide advancement of Executive with Corporation in that Executive has been granted a long-term employment contract. This
Agreement will inure to the benefit of any successors or assigns of Corporation. All captions used in this Agreement are intended solely for convenience of reference and will in no way limit any of the provisions of this Agreement. 

[Signature pages follow] 

  
 -11-

 The parties have executed this Employment Agreement as of the date stated above. 

 

							
	 	 	 	 	RENTRAK CORPORATION
				
	/s/ Christopher Wilson        	 		 	By:	 	 /s/ William P. Livek

				
	Christopher Wilson	 		 		 	William P. Livek
				
		 		 		 	Chief Executive Officer

  
 -12-

 APPENDIX 6.3(a)(ii) 

FORM OF AGREEMENT AND RELEASE 
 THIS AGREEMENT AND RELEASE (“Release”) is made on this day of     ,     , by and between Rentrak Corporation, an Oregon
corporation (“Corporation”) and Christopher Wilson (“Executive”). Corporation and Executive agree as follows: 

1. Payment to Executive. 
  

			
	(a)	  	Upon the execution of this Release, and after expiration of the revocation period specified in Section 9 of this Release, Corporation will commence payment of the applicable
Monthly Severance Payments described in Section 6 or 7 of Executive’s Employment Agreement dated effective as of                  , 2011 (the “Employment
Agreement”), less normal deductions and withholdings.
		
	(b)	  	Executive specifically acknowledges and agrees that Corporation has paid Executive all wages and other compensation and benefits to which Executive is entitled except those
described in Paragraph 1(a) of this Release and that the execution of this Release (and compliance with the noncompetition provisions of Section 4 of the Employment Agreement) are conditions precedent to Corporation’s obligation to make
the Monthly Severance Payments.

 2. Release by Executive. 
 Executive completely releases and forever discharges Corporation and each of its past, present, and future parent and subsidiary corporations and affiliates and each of their respective past, present, and
future shareholders, officers, directors, agents, employees, insurers, successors, and assigns (collectively, the “Released Parties”), from any and all claims, liabilities, demands, and causes of action of any kind, whether statutory or
common law, in tort, contract, or otherwise, in law or in equity, and whether known or unknown, foreseen or unforeseen, in any way arising out of, concerning, or related to, directly or indirectly, Executive’s employment with Corporation,
including, but not limited to, the termination of Executive’s employment based on any act or omission on or prior to the effective date of this Release, but not including (i) any claim for workers’ compensation or unemployment
insurance benefits, (ii) any claims to enforce the Employment Agreement, or (iii) any claims by Executive for indemnification or insurance coverage relating to claims brought or asserted against Executive by third parties arising from
Executive’s employment with Corporation or status as an officer, shareholder, and/or director of Corporation or any of its subsidiaries. Without limiting the generality of the foregoing, this release specifically includes, but is not limited
to, a release of claims arising under Title VII of the Civil Rights Act of 1964; the Age Discrimination in Employment Act; the Older Workers Benefit Protection Act; the Americans with Disabilities Act; the Family and Medical Leave Act; the Employee
Retirement Income Security Act; the Worker Adjustment and Retraining Notification Act; and ORS chapters 652, 653, and 659A, and any amendments to any of such laws. 
 3. Return of Corporation Property. 
 Executive represents and warrants that
Executive has returned to Corporation all property belonging to Corporation, including, but not limited to, all documents or other media containing confidential or proprietary information of Corporation (including without limitation customer,
production, and pricing information), and all Corporation credit cards, keys, cellular telephones, and computer hardware and software. 
 4.
No Liability or Wrongdoing. 
 Corporation specifically denies any liability or wrongdoing whatsoever. Neither this Release
nor any of its provisions, terms, or conditions constitute an admission of liability or wrongdoing or may be offered or received in evidence in any action or proceeding as evidence of an admission of liability or wrongdoing. 

 5. Severability. 
 If any provision of this Release is found by any court to be illegal or legally unenforceable for any reason, the remaining provisions of this Release will continue in full force and effect. 

6. Attorney Fees. 
 If
any action is brought to interpret or enforce this Release or any part of it, the prevailing party will be entitled to recover from the other party its reasonable attorney fees and costs incurred therein, including all attorney fees and costs on any
appeal or review. 
 7. Choice of Law. 
 This Release will be governed by the laws of the state of Oregon, without regard to its principles of conflicts of laws. 
 8. Consideration of Agreement. 
 Corporation advises Executive to consult
with an attorney before signing this Release. Executive acknowledges that he has been given at least 21 days to consider whether to execute this Release. For purposes of this 21-day period, Executive acknowledges that this Release was delivered to
him on             , 20   , that the 21-day period will expire             , 20   , and that he
may have until that date to consider the Release. 
 9. Revocation. 

Executive may revoke this Release by written notice, delivered to
             within seven days following his date of signature as set forth below. This Release becomes effective and enforceable after such seven-day period has expired. 

10. Knowing and Voluntary Agreement. 
 Executive acknowledges and agrees that: (a) the only consideration for this Release is the consideration expressly described in this document and such consideration is in addition to that which
Executive is entitled to in the absence of a waiver; (b) he has carefully read the entire Release; (c) he has had the opportunity to review this Release and to have it reviewed and explained to him by an attorney of his choosing;
(d) he fully understands the final and binding effect; and (e) he is signing this Release voluntarily and with the full intent of releasing Corporation from all claims. 
 11. Miscellaneous. 
 The benefits of this Release will inure to the
successors and assigns of the parties. This is the entire agreement between Executive and Corporation regarding the subject matter of this Release and neither party has relied on any representation or statement, written or oral, that is not set
forth in this Release. Executive represents and warrants that Executive has not assigned any claim that Executive may have against the Released Parties to any person or entity. 

 RENTRAK CORPORATION 
  

			
	 By:
	  	
		
	 Title:
	  	
		
	 Date:
	  	Date:

 STATE OF  
 COUNTY OF  
 This instrument was acknowledged before me on     ,
    , by [            ]. 
  

	
	 Notary Public for the State ofSeventh Amendment to the Restated and Amended CSG Master Subscriber

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and 
 the Redacted Material has been separately filed with the Commission,” and places where
information has 
 been redacted have been marked with (***). 

EXHIBIT 10.21C 
 SEVENTH AMENDMENT 
 TO THE 

RESTATED AND AMENDED 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN

 CSG SYSTEMS, INC. 
 AND 
 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 

This SEVENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable
Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG
document #2296663) dated July 1, 2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following:

  

	I.	HOME SECURITY MODULE 

  

	 	1.	Customer desires to use, and CSG agrees to provide, CSG’s Home Security Module under the Agreement. Therefore, for the fees set forth in Schedule F, the
parties agree as follows: 

  

	 	a.	Schedule A of the Agreement, entitled “Definitions,” is amended by adding the following: 

“Home Security Module” shall have the meaning as set forth in Exhibit C-11. 

 

	 	b.	Schedule C “Recurring Services, is modified by adding to the list of exhibits the following: 

 

					
	 Home Security Module
	  	 	Exhibit C-11	  

  

	 	c.	Additionally, Schedule C, entitled “Recurring Services,” of the Agreement is further amended by adding thereto the attached Exhibit C-11.

  
 1 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	2.	Upon execution of this Amendment and pursuant to the terms and conditions of the Agreement, which include Exhibit C-11, Customer agrees to pay the fees set forth
below for CSG’s Home Security Module: 

 CSG’s Home Security Module (HSM) 

 

							
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accordance with the terms and conditions of the Agreement as provided below for the Home Security Module Access Fee, as listed in Section 1.a in the above table, in accordance with the Agreement: 

 

					
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	 	3.	 CSG grants and Customer shall have the right to exercise a one-time option, which must be exercised by Customer prior to ******** *, ****, to
convert the Home Security Module pricing from the terms and conditions set forth in Section 2 of this Amendment to the terms and conditions set forth below in this Section 3 of this Amendment for CSG’s Home Security Module (“HSM
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the terms and conditions of the Agreement, which include Exhibit C-11, Customer agrees to pay the fees set forth below for CSG’s Home Security Module and Section 2 of this Amendment shall be superseded

  
 2 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	
by the pricing provided in this Section 3 of this Amendment, effective on the Effective Date of this Amendment, and Section 2 shall be null and void. As a result, any HSM Access Fees
and Monthly HSM Subscriber fees paid, in accordance with the terms and conditions of Section 2 of this Amendment shall be applied ** ** ******* ****** to be applied against the Home Security Module Access Fee and Support Fee listed below.

 CSG’s Home Security Module (HSM) 

 

							
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	 	4.	CSG and Customer agree to work together to determine the requirements for a configurable line of business (CLOB) that will provide Customer with the ability to
construct capabilities within CSG products for new lines of business. The parties further agree that in order for CSG to provide CLOB, they will enter into a mutually agreed upon Statement of Work and amendment to more formally provide for the terms
and conditions under which CSG may provide and Customer may use the CLOB. CSG and Customer agree to work in good faith to provide terms and conditions for CLOB in no more than *** **** **** *** **** ** ********* ** *** *********. Such documentation
will include, among other items, a mutually agreeable migration path to CLOB from HSM. 

  

	II.	PRECISION eMAILTM 

  

	 	1.	CSG has renamed its Care Express services to Precision eCareTM. Therefore, CSG and Customer agree that all references in the Agreement to CSG Care Express®
services and associated fees shall mean Precision eCareTM. 

  
 3 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	2.	Customer hereby requests and CSG agrees to provide, directly or through CSG’s vendor(s), Precision eMailTM under the Agreement. Therefore, for the fees set
forth in Schedule F, the parties agree as follows: 

  

	 	a.	Schedule A of the Agreement, entitled “Definitions,” is amended by adding the following: 

“Precision e-MailTM” shall have the meaning as set forth in Exhibit C-12. 

 

	 	b.	Schedule C “Recurring Services, is modified by adding to the list of exhibits the following: 

 

					
	 Precision eMailTM
	  	 	Exhibit C-12	  

  

	 	c.	Additionally, Schedule C, entitled “Recurring Services,” of the Agreement is further amended by adding thereto the attached Exhibit C-12.

  

	 	d.	Schedule F, CSG Services, Section III entitled “Payment Procurement,” is modified by adding the following: 

 

	 	G.	Precision eMailTM 

  

							
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	 	e.	Customer will use commercially reasonable efforts to keep its hardware and software in conformance with the Designated Environment specifications that CSG may
provide from time to time. If the Customer is not utilizing the product in a certified Designated Environment or Customer has added third party applications, Customer shall be responsible for making all necessary modifications to such third party
applications to ensure they function properly with the updates. Custom software modifications are not included in this Agreement, but may be added to the Agreement and priced by mutual agreement of the parties. 

  
 4 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	III.	REGION ROUTER 

  

	 	1.	Customer desires to utilize, and CSG agrees to provide, a Region Router. Region Router is an ACSR® functionality that allows account information of any online
region to be accessible to the ACSR® user without manually changing regions. 

  

	 	2.	As a result of Customer’s use of, and CSG providing, Region Router, Schedule F, Data Communication Services, Subsection II. entitled “IP Gateway
Solution,” of the Agreement is amended as follows: 

 II. IP Gateway Solution 

 

									
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	IV.	SCHEDULE P 

  

	 	1.	Upon the Effective Date, Schedule P to the Agreement shall be deleted in its entirety and replaced with the new Schedule P attached hereto and which is
incorporated herein by this reference. 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be
executed by their duly authorized representatives. 
  

					
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)	 		 	CSG SYSTEMS, INC. (“CSG”)
			
	By: /s/ Peter Kirlacoulacos	 		 	By: /s/ Michael J. Henderson
			
	Name: Peter Kirlacoulacos	 		 	Name: Michael J. Henderson
			
	Title: Senior Vice President & Procurement Officer	 		 	Title: EVP Sales & Marketing
			
	Date: 28 April 2011	 		 	Date: 5/6/11

  
 5 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Exhibit C-11 

ACP Home Security Module 
 Home Security Module (“HSM” or “Home Security”). Home Security Module allows Customers to process orders and financials for home security independent of Customer’s
other lines of business. The Home Security module also provides integration to Customer’s selected third party providers of Home Security Modules, which includes the security monitoring and other home security network devices. For
clarification purposes, the Home Security Module does not directly interconnect with the home security monitoring company or directly with Customer devices nor provide security monitoring services to residential or business customers.

The HSM solution includes a number of items that CSG provides through existing or recently developed functionality to support the setup and provisioning
of a home security account. As part of the overall customer solution, Home Security will provide the ability to enter orders, capture metadata around the products, bill processing, financial reporting and statement printing for the product.

 HSM will add the capability for CSG to distinguish home security as an individual line of business (“LOB”) and process customer
defined business rules that are specific to the LOB. As an example, the customer would be able to determine that if an account goes into a seasonal period, then Home Security stays active from a provisioning perspective. 

The Home Security Module includes the following: 
 Customer Service Support - Requiring ACSR and WFX support 
  

	 	•	 	 ACSR and CCS are required components in providing this support. The client will use CCS to enter orders under the Home Security LOB via ACSR.

  

	 	•	 	 Ability to update orders via WFX 

 Billing 
  

	 	•	 	 LOB breakout for financial reporting 

  

	 	•	 	 LOB section for Statements 

  

	 	•	 	 LOB specific service codes 

  

	 	•	 	 Ability to schedule jobs per LOB 

  

	 	•	 	 Enhanced Account Reports 

  

	 	•	 	 System Edits 

 Ordering

  

	 	•	 	 Individual service order flow for Home Security- enables capability to send Home Security information via SODI and not impact voice or wireless

  

	 	•	 	 Ability to carry complex information within the service flow, establish parent child relationships and additional required information that is stored
in the parameter fields 

  

	 	•	 	 CSG will provide support for LOB data to a number of interfaces to send provisioning updates to third party providers as required.

  

	 	•	 	 CSG will provide access to the PDB (provisioning database) functionality to allow for relationships between services (Control Console and Camera),
extensible data on the products (equipment IDs), more specific serviceability rules, equipment logic to provide additional functionality for service splitting to equipment, and task queues and queue management functionality.

 HSM is built upon the ACP and ACP Voice infrastructure and provides residential and commercial functionality for home
security that is currently provided for other lines of business. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	•	 	 As a result of reliance on the ACP/ACPV platform the following requirements apply: 

 

	 	•	 	 DEG requirements are the same or consistent with the ACSR DEG 

 

	 	•	 	 No new SLAs will apply specifically to Home Security Module 

 

	 	•	 	 BCP will be consistent with ACSR which is Marc 1 

 Implementation/Conversion Services and Fees. CSG shall provide installation, implementation, and conversion services pursuant to a mutually agreed upon SOW executed by the parties in connection
with Customer’s conversion of any Connected Subscribers added by mutual agreement of the Parties to CSG’s data processing system subsequent to the execution of this Agreement (the “Implementation/Conversion Services”), if any,
for the fees set forth in Schedule F. This would also include movement of any services from existing account structures in other lines of business to the home security line of business for CSG’s provision of the Home Security Module.

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 EXHIBIT C-12 

PRECISION eMAILTM 
  

	A.	PRODUCT DESCRIPTION 

 CSG’s Precision
eMailTM is a web based email application that allows for real-time trigger or batch sends for transactional or campaign based email messages while providing real-time reporting on each send. In addition, the application offers a business rules
engine in order to create dynamic targeted content within the email message in order to deliver unique content to each subscriber. Precision eMailTM and any supplemental components (“Modules”) will be implemented in a mutually agreed
upon statement of work. 
  

	B.	BASIC COMPONENTS OF PRECISION eMAILTM 

Content Management: 

Emails - Precision eMailTM is a type of message delivered to Customer’s Precision eMailTM subscriber. Customer
can create batch and triggered email interactions. 
 Templates - A template is a defined layout to be used when
creating a Precision eMailTM message.  
 Portfolio - A portfolio is a single entry point to
manage the image, document, and media files that Customer uses and refers to in Customer’s Precision eMailTM. Customer can see all stored digital assets together in the portfolio.  

Content library - The content library is a folder that allows Customer to create and store static or dynamic content to be
used in a message.  
 Surveys - The surveys feature allows Customer to create surveys that can be
included in a Precision eMailTM message or landing page. 
 Subscriber management: 

Lists - A list of Customer’s subscribers who have subscribed to receive Precision eMailTM. 

Groups - A group is a segment of a list.  

Profile Management - The attributes file contains the attributes associated with Customer’s subscribers in an account
(up to 150 per account).  
 Data Extensions - A data extension is a table within the
application database that contains Customer’s data. Usually, the data that Customer keeps in a data extension relates to a subscriber but does not fit in the Customer’s subscriber profile attributes.  

Data Filters - Data filters provide far more sophisticated list segmentation than is available with the groups feature. In
addition to Customer’s subscriber lists, data filters allow Customer to segment other types of lists that Customer keeps in its data extensions.  
 Dynamic Content - With dynamic content boxes, multiple versions of a single content box exist; which version a Customer’s subscriber sees in the Precision eMailTM depends on the
Customer’s subscriber’s attributes. 
 Interactions: 
 Activities - Activities give Customer the ability to automate work that Customer does in the application. Together with Messages and Programs, Activities can perform many of Customer’s
recurring processes.  
 Messages - Messages give Customer the ability to select from a variety of
channels through which to communicate with Customer’s subscribers. Together with Activities and Programs, Messages can perform many of Customer’s recurring processes automatically. 

Batch: A message send goes to Customer’s subscribers that Customer identifies and at a time Customer specifies. 

 Trigger: A triggered message send goes to Customer in response to a Customer’s subscriber’s
action.  
 Programs - Programs give Customer the ability to automate many recurring processes.
Currently, Customer can Create, Schedule, Start, Stop, and skip individual scheduled instances of a Program in Precision eMailTM. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Send Management: 
 Sender Profiles - Sender profiles allow Customer to create specific “from” name and email addresses to be used when sending Precision eMailTM. 

Delivery Profiles - Create specific delivery profiles that set the footer and header message to be applied to a Precision
eMailTM message. 
 Sender Profiles - Allows Customer to mark each send as either transactional or commercial.

 Transactional Sends - A Transactional Precision eMailTM message, per CAN-SPAM, is primarily a Precision eMailTM
that “facilitates, completes, or confirms a commercial transaction that the recipient has previously agreed to enter into with the sender.” 
 Commercials Sends - A Commercial Precision eMailTM message, per CAN-SPAM, is “any electronic mail message the primary purpose of which is the commercial advertisement or promotion of a
commercial product or service.” Commercial messages must include a mechanism to unsubscribe, the physical mailing address of the sender, and (if unsolicited) a notice of advertisement. 

Private IP & Domain - Each Precision eMailTM account allows Customer to specify one domain name to use with
Customer’s account as well as establishing Customer’s own IP address. 
 Tracking &
Reporting - Provides real-time reporting of Precision eMailTM deliverability and tracking of user interaction per Precision eMailTM message. 
 API - Set of web services that allows Customer to pass real-time triggers and batch sends via an external source. 

 

	C.	DESIGNATED ENVIRONMENTS 

 “Designated
Environment,” means the current combination of other computer programs and hardware equipment that CSG specifies for use with the Precision eMailTM Services, as identified on CGS’s website at list-spamreport@csgsystems.com. Customer
will use commercially reasonable efforts to keep its hardware and software in conformance with the Designated Environment specifications that CSG may provide from time to time. 

 

	D.	OPERATING INFORMATION 

 Information
regarding the Services, including information about use, availability and service levels, can be found at CSG’s website at https://my.csgsupport.com or ***-***-****. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ATTACHMENT 1 TO 

EXHIBIT C-12 
 PRECISION eMAILTM TERMS AND CONDITIONS 
 Subject to the terms and conditions of
the Agreement, as modified by this Attachment 1 to Exhibit C-12, CSG will provide Precision eMailTM to Customer and Customer engages CSG to provide such Precision eMailTM. In the event of a conflict between this Exhibit C-12
and the Agreement, the terms and conditions of this Attachment 1 to Exhibit C-12, with respect to the provision of Precision eMailTM described herein, shall prevail 

 

	1.	Definitions. 

  

	 	1.1	“Precision eMailTM” means the provision of electronic access to the email marketing software of CSG’s vendors over a computer network and related
technical support services. 

  

	2.	Use. Customer (and Customer’s affiliates) may use the Precision eMailTM only in and for Customer’s own internal purposes and business
operations. Customer may not use Precision eMailTM as a service for any third party. No license or right to use, reproduce, translate, rearrange, modify, enhance, display, sell, lease, sublicense or otherwise distribute, transfer or dispose of
the email marketing software accessed by Customer hereunder, in whole or in part, is granted except as expressly provided in this Agreement. Neither Customer nor any of its affiliates shall reverse engineer, decompile, or disassemble the Precision
eMailTM software. Nothing in this Agreement will entitle Customer or any of its affiliates to access or use the source code of Precision eMailTM marketing software. 

 

	3.	Pricing; Taxes. Precision eMailTM will be provided by CSG to Customer for the fees set forth in Schedule F of the Agreement.

  

	4.	Confidentiality. Notwithstanding the provisions of this Section 4, in the event that the Agreement contains provisions for the confidential treatment
of personally identifiable information of Customer’s subscribers, such provisions shall remain in full force and effect with respect to the Services provided hereunder. If CSG or its applicable vendor becomes aware of Customer’s breach or
threatened breach of Article 10 entitled “Confidential Information”, CSG or its vendor(s) may suspend any and all rights granted to Customer under this Exhibit C-12 entitled “Precision eMailTM Terms and Conditions”Agreement
and shall be entitled to injunctive relief, without the need of posting a bond, in addition to all legal or equitable relief that may be available to CSG or its vendor(s). 

 

	5.	Indemnification. 

  

	 	a.	By Customer. In addition to the provisions of Article 7 of the Agreement entitled “Indemnity,” for the limited purpose of the provision of
Services provided in this Exhibit C-12, Customer shall indemnify and hold CSG, its applicable vendors, and their officers, directors, employees and agents, harmless from and against any claims, losses, damages, liabilities, costs or expenses of any
nature (including reasonable attorney’s fees) suffered or incurred by any of them to the extent that such are caused by or arise in connection with (i) a breach of Customer’s obligations hereunder, (ii) any material breach of
Customer’s representations and/or warranties contained herein (iii) any content provided by Customer or any of its affiliates, or (iv) any emails, newsletters, or other materials sent out by Customer or any of its affiliates using the
Services. 

  

	 	b.	 By CSG. In addition to the provisions of Article 7 of the Agreement entitled “Indemnity,” for the limited purpose of the
provision of Services provided in this Exhibit C-12, CSG shall indemnify and hold Customer, and its officers, directors, employees and agents, harmless from and against any third party claims, losses, damages, liabilities, costs or expenses of any
nature (including reasonable attorney’s fees) suffered or incurred by any of them to the extent that such are caused by or arise in connection with any (i) CSG’s introduction, without Customer’s direction, of any unlawful,
fraudulent, libelous, defamatory, 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	
obscene, pornographic, profane, threatening, abusive or otherwise objectionable information of any kind that would give rise to civil liability or otherwise violate national or foreign law or
(ii) material breach of CSG’s representations and warranties contained herein. 

  

	6.	Customer’s Representations and Warranties. Customer represents and warrants to CSG that: 

 

	 	a.	Customer’s agreement to engage CSG to provide Precision eMailTM hereunder does not violate any agreement or obligation between Customer and any third party.

  

	 	b.	None of the activities for which Customer has engaged CSG to provide Precision eMailTM shall violate any international, federal, state or local law or regulation
relating to individual privacy or the distribution of Precision eMailTM messages. Neither Customer nor any of its affiliates will use Precision eMailTM for purposes of, or transmit via Precision eMailTM, (i) any unlawful,
fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive or otherwise objectionable information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a
criminal offense, give rise to civil liability or otherwise violate any local, state, national or foreign law, including without limitation the U.S. export control laws and regulations; (ii) any chain letters, pyramid schemes or other
deceptive, misleading and/or fraudulent content, (iii) any unsolicited commercial or non-commercial communications, (iv) any email messages with deceptive, misleading or false subject lines or header information that makes it difficult to
identify the initiator of the email message, or (v) it will not knowingly insert, or knowingly allow to be inserted, and will use commercially reasonable efforts to prevent insertion of any viruses, Trojan horses, worms, or other harmful
components, into the emails, newsletters, or other materials sent out by Customer or any of its affiliates using the Services. 

  

	 	c.	Each person as to whom email addresses are provided to CSG by Customer for Precision eMailTM or any of its affiliates (i) has been or will be given notice of
Customer’s (or any of its affiliate’s) information practices (which practices shall not constitute an unfair or deceptive trade practice or be contrary to any privacy laws or requirements), (ii) has been or will be given a choice with
respect to the use by Customer or any of its affiliates of such information, (iii) has been or will be given access to information collected about such person, (iv) can or will be categorized as an “opt-in” recipient by his, her
or its agreement with Customer to receive such information via Precision eMailTM, and (v) has not and will not have notified Customer or any of its affiliates of his, her or its desire not to receive Precision eMailTM (i.e., no such
person has “opted out” of the receipt of Precision eMailTM with respect to Customer or its products or services[ or any of Customer’s affiliates or their products or services). 

 

	 	d.	Upon notification from any person that such person desires not to receive Precision eMailTM with respect to Customer or any of its affiliates or any of their
respective products or services, Customer will promptly unsubscribe such recipient. 

  

	 	e.	Customer has reviewed the Anti-Spam Policy and initialed and executed the Anti-Spam Certification set forth in Attachment 2, attached hereto and made a part
hereof. 

  

	7.	Certification and Acknowledgements. Customer certifies that it understands and acknowledges that: 

 

	 	a.	CSG or its vendor(s) may, at its sole discretion, refuse to distribute any Precision eMailTM content or other information provided by Customer or any of its
affiliates that contains information that CSG or its vendors has reason to believe to be unlawful, fraudulent, libelous, defamatory, obscene, pornographic, profane, threatening, abusive or otherwise objectionable information of any kind that would
give rise to civil liability or otherwise violate national or foreign law. In the event CSG refuses to distribute any Precision eMailTM content or other information provided by Customer or any of its affiliates pursuant to this section, CSG
agrees to immediately notify Customer of the reason for doing so, provide a sample of the content in question and discuss with Customer how to resolve the matter. 

 

	 	b.	CSG or its vendor(s) may, in its sole discretion, refuse to distribute any Precision eMailTM to any email address that CSG or its vendor(s) has reason to believe
has not granted permission (or otherwise “opted-in”) to Customer or its affiliates to send such Precision eMailTM or that CSG or its vendor(s) has reason to believe is otherwise unlawful. In the event CSG refuses to distribute
Precision eMailTM to any email address pursuant to this section, CSG agrees to immediately notify Customer of the reason for doing so, provide the e-mail address in question to Customer and discuss with Customer how to resolve the matter.

  
 11 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	c.	Neither CSG nor its vendor(s) has an obligation to review Precision eMailTM content, email addresses or related information provided by Customer to ensure that such
comply with applicable laws and Customer accepts full responsibility for compliance with such laws. 

  

	 	d.	All email addresses shall be supplied solely by Customer. Neither CSG nor its vendor(s) have any obligation to supply, “scrub,” or otherwise verify the legal
compliance of any email list. 

  

	 	e.	CSG and its applicable vendor are electronic mail service providers. The provision of Precision eMailTM under this Amendment gives Customer the ability to send
and/or receive emails. CSG is only an intermediary in sending and/or receiving electronic mail. 

  

	 	f.	Neither CSG nor its vendor(s) will initiate, transmit or cause to be transmitted any email messages created and/or delivered by Customer. Customer is solely responsible
for the creation, initiation and transmission of its email messages, including, but not limited to, the content of such email messages, the recipients of such email messages and the timing of such emails. 

 

	8.	Outage Policy. CUSTOMER ACKNOWLEDGES AND UNDERSTANDS THAT CSG DOES NOT WARRANT THAT PRECISION eMAILTM WILL BE UNINTERRUPTED OR ERROR FREE AND THAT CSG
AND ITS VENDOR(S) MAY OCCASIONALLY EXPERIENCE “HARD OUTAGES” DUE TO INTERNET DISRUPTIONS THAT ARE NOT WITHIN THEIR CONTROL. ANY SUCH HARD OUTAGES SHALL NOT BE CONSIDERED A BREACH OF THIS AGREEMENT. Subject to the foregoing, except for
routine maintenance and upgrading the systems managed by CSG or its Vendor, the Precision eMailTM Service shall ** ***** ********** *** ********* *** **** **** ******-***** ******* ***** ** *** ****, ******-**** **** ***** *** ***. In the case
of routine maintenance or upgrading, CSG shall notify Customer ** **** **** ****** **** ***** ***** ** **** *******. If there is an unplanned outage, CSG shall use commercially reasonable efforts to resolve the issue ****** ******-**** **** *****
**** *** ***** ****** ** *** *****. ********’* **** *** ********* ****** *** ***’* ****** ** **** ******* ***** ** * ****** ***** ** *** ***-***** ******* ** *** ****** **** *** *** ******** ** ********* ** * ******** ******* *****. In
addition CSG’s compliance with the foregoing shall be measured and reset ** * ******** ******* *****. ** *** ** ******* ****, ** *** ******* ** *********** ** ******** *** *** *** **** ****** *** ******** **** ******, ******** ***** ** *******
** * ****** *** *** ********* ****** **** *** *** ******** * **** * ****. 

  

	9.	Termination. Either party may terminate this Attachment 1 to Exhibit C-12 for Precision eMailTM at any time. Upon termination of this
Attachment 1 to Exhibit C-12, all services provided to Customer under this Amendment will terminate. Promptly upon termination of this Exhibit C-12 for any reason, Customer must return or destroy, as requested by CSG, all materials
pertaining to Precision eMailTM (including all copies thereof). 

  

	10.	Limitation of Liabilities. WITH RESPECT TO PRECISION eMAILTM, THE MAXIMUM LIABILITY OF CSG AND ITS VENDOR(S) HEREUNDER FOR ANY CLAIMS WHATSOEVER IS
EXPRESSLY LIMITED TO *** ****** **** ** ******** ** *** ****** *** ****** **** ***** ****** *********** ********* *** ***** ****** **** ** *** *****, ** ***, *** ** *** ***** *** *** ****** *** ********* ***** ** ** **** **** *** ******** *******
********.***. THE LIMITATION OF LIABLITY SET FORTH ABOVE SHALL NOT APPLY IN THE CASE OF BREACHES OF CONFIDENTIALITY OBLIGATIONS BY EITHER PARTY UNDER THIS SOW OR THE AGREEMENT, INDEMNITY OBLIGATIONS UNDER THE AGREEMENT OR A PARTY’S GROSS
NEGLIGENCE OR WILLFUL MISCONDUCT RESULTING IN DEATH, PERSONAL INJURY OR TANGIBLE PROPERTY DAMAGE IN ITS PERFORMANCE OF ITS OBLIGATIONS UNDER THIS SOW. NO CLAIM MAY BE BROUGHT BY THE CUSTOMER OR ANY OF ITS AFFILIATES UNDER THIS AGREEMENT **** ****
****** **** ***** *** ******* ** *** *****. 

  
 12 / 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	11.	Disclaimer of Warranties. EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN AND IN THE AGREEMENT, PRECISION eMAILTM IS PROVIDED “AS IS”
WITHOUT WARRANTY OF ANY KIND. EXCEPT AS OTHERWISE SPECIFICALLY PROVIDED HEREIN AND IN THE AGREEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, CSG EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, CONDITIONS, REPRESENTATIONS AND GUARANTEES WITH RESPECT TO
PRECISION eMAILTM, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW, CUSTOM, PRIOR ORAL OR WRITTEN STATEMENTS, OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NONINFRINGEMENT. NO
REPRESENTATION OR OTHER AFFIRMATION OF FACT, INCLUDING, WITHOUT LIMITATION, STATEMENTS REGARDING CAPACITY, SUITABILITY FOR USE OR PERFORMANCE OF PRECISION eMAILTM, WHETHER MADE BY EMPLOYEES OF CSG OR OTHERWISE, WHICH IS NOT CONTAINED IN THIS
AMENDMENT, SHALL BE DEEMED TO BE A WARRANTY BY CSG FOR ANY PURPOSE, OR GIVE RISE TO ANY LIABILITY OF CSG WHATSOEVER. 

  

	12.	Customer Trademarks. Upon receipt of Customer’s written authorization, CSG may use the trademarks and trade names of Customer solely in connection
with its provision Precision eMailTM as contemplated in this Exhibit C-12. 

  

	13.	Third Party Beneficiary. Customer understands and agrees that CSG’s vendors, if any, are third party beneficiaries to this Amendment.

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ATTACHMENT A 

ATTACHMENT 1 TO EXHIBIT C-12 
 CSG Anti-Spam Policy 
 Anti-SPAM at CSG 

Customer certifies that it will use CSG’s software only to send Precision eMailTM to its subscribers and prospects that have directly consented
(opted-in) to receive Precision eMailTM. CSG’s customers are forbidden to transmit unsolicited commercial email (spam) via CSG’s system. CSG does not buy or sell email lists and CSG does not allow its Customers to use purchased or
harvested email lists (see below). 
 Additionally, CSG offers confirmed opt-in as an optional tool for CSG’s customers to use to help
minimize allegations of spam and abuse. When a list is designated as “confirmed opt-in,” CSG’s system automatically sends a follow-up email message to each subscriber on such list asking the recipient to verify that he, she, or the
company wishes to receive communications via Precision eMailTM. Only those subscribers responding affirmatively will be opted-in to future mailings sent via the CSG system. 
 CSG additionally requires that Customer reconfirm (permission pass) or stop mailing from an existing list when it is determined to be in violation of CSG’s anti-spam policies. Repeated violations or
failures to comply with CSG’s policies will result in termination of Customer’s access to Precision eMailTM. 
 Members
Agreement 
 Customer agrees not to send unsolicited email messages via Precision eMailTM. For any opt-in list of email addresses passed
to Precision eMailTM, Customer agrees to provide CSG with the source of the email addresses, the method used for recipient signup, and details surrounding the process used, and whatever other information relates to the transaction or sign-up
process used. This includes, but is not limited to, date and time of sign up, IP address of sign up, the website from which the sign up is made, and whatever other information Customer has asked of the recipient at the time of sign up. 

Customer certifies that it will not use rented or purchased lists, email append lists, or any other list that contains email addresses captured in any
method other than opt-in. The use of opt-out lists is prohibited for Precision eMailTM. CSG retains the right to review Customer’s lists and emails to verify that Customer is abiding by the privacy and permission policies set forth herein.
Customer is required to comply with CSG’s policies and all applicable laws. 
 Protection of subscriber and prospect privacy

 CSG will comply with Article 10 of the Agreement and will keep email addresses secure and private and will not use them for any purpose
other than the provision of Precision Mail. 
 Receiving email from Precision eMailTM 

Only those Customer’s subscribers and prospects who have agreed to receive Precision eMailTM should receive such emails. Customer certifies that
all email addresses used in CSG’s system are opt-in names that have given permission to Customer to send Precision eMailTM. CSG does not allow, nor does it desire that, Customer use Precision eMailTM to send unwanted mail or spam.

 Reporting Unwanted Mail as Spam 
 If Customer’s subscriber or prospect does not recognize the sender of a Precision eMailTM message, it can report it to CSG as spam by sending it to list-spamreport@csgsystems.com. CSG will
receive, investigate, catalog, and take action based on such complaints. In addition, messages may be reported to any spam reporting entity, including Spamcop at www.spamcop.net, which provides an easy way to report unwanted email as spam. An
email provider’s (AOL, Hotmail, Yahoo) “report as spam” mechanism may also be used to notify the ISP that the message is spam. ISPs use such information to determine good senders from bad senders, and CSG will work with ISPs to take
action based on such data. Alternatively, there are reputable anti-spam blacklist groups that will identify an issue and inform service providers of that issue. CSG will work with anti-spam blacklist groups and will strive to address all issues to
such groups’ satisfaction. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Removal from an email list 
 Each email message sent through Precision eMailTM will contain a link that will allow Customer’s subscribers to unsubscribe from receiving Precision eMailTM from the sender. Each Precision
eMailTM message will contain an easy and automated way to unsubscribe. Customer’s subscribers and prospects may also change their expressed interests at any time. To unsubscribe or change expressed interests, the Customer’s subscriber
or prospect will need to simply follow the instructions at the bottom of any email. If an unwanted Precision eMailTM is received from the CSG system, Customer’s subscriber or prospect will have the opportunity to handle and report the issue
according to information provided above. 
 Information will not be shared, sold or rented 

CSG will not share, sell, or rent individual personal information without Customer’s subscriber’s or prospect’s advance permission, unless
ordered by a court of law. Customer’s subscriber’s or prospect’s information submitted to CSG will be made available only to CSG employees responsible for managing this data. 
 Questions regard the Anti-Spam Policy should be directed to CSG at ***-***-**** or by email at list-spam@csgsystems.com. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

ATTACHMENT A 
 TO ATTACHMENT 1 TO EXHIBIT C-12 (CONTINUED) 
  

 Anti-Spam Certification Form 
 In order to comply with federal law, email best practices, and the policies set forth by ISPs and other email filtering organizations, CSG requires all Customers to certify their compliance with the
Anti-Spam email policy as well as the opt-in status of any lists they distribute using the CSG application. 
 If you cannot provide the
certifications requested below, please contact your CSG representative to discuss the means by which Customer’s Precision eMailTM distribution list(s) may be brought into compliance with CSG’s opt-in list requirements. 

First Certification: Anti-Spam Policy 

I, or another member of my organization, have read and understand CSG’s Anti-Spam Policy (attached hereto). 

 

	
	 PK

	initials

 Second Certification: List Source 
 I certify that Customer is the owner of all Precision eMailTM distribution lists and that Customer is solely responsible for the composition and membership of each list. 

 

	
	 PK

	initials

 Third Certification: List Opt-In Status 
 I certify that all of Customer’s subscribers and prospects to be used in connection with Precision eMailTM have provided permission to Customer to send them Precision eMailTM.

  

	
	 PK

	initials

 Certified by Customer: Certified by Customer: Comcast Cable Communications Management, LLC 

 

			
	Signature:	 	/s/ Peter Kirlacoulacos
		
	Name:	 	Peter Kirlacoulacos
		
	Title:	 	Senior Vice President & Chief Procurement Officer
		
	Date:	 	5 May 11

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Schedule P 

******** ************* ******** 
  

							
	 *** ********
	 	 ******* *********
	 	 *****
	 	 *******

				
	 ****** *********
	 	****** ****	 	*** *********** *******	 	
	 * **********
	 	***** ***********	 	***** *** ***** *********** *******	 	
	 **** *** **********
	 		 		 	
	 ****** ******
	 		 		 	
				
	 *** * ****
	 	***** ******	 	*** ******* * **********	 	
		 	***** ******	 	**** *********, *******	 	******** **************
		 	*** *******	 	**** *********, ******* *******	 	
				
	 ***
	 	****** *********	 	******** ** *******	 	********* *************
		 	*** *******	 	**** *********, ******* *******	 	
		 	***** ******	 	**** *********, *******	 	
		 	***** ******	 	*** ******* * **********	 	
		 	***** *****	 	******** ** ******* *******	 	
				
	 ***
	 	****** *********	 	******** ** *******	 	********* *************
		 	***** *****	 	******** ** ******* *******	 	
		 	*** *******	 	**** *********, ******* *******	 	
		 	***** ******	 	*** ******* * **********	 	
				
	 ***
	 	***** *****	 	******** ** ******* *******	 	
		 	*** *******	 	**** *********, ******* *******	 	
				
	 ***
	 	***** *****	 	******** ** ******* *******	 	
		 	*** *******	 	**** *********, ******* *******	 	
				
	 ******* ********
	 	***** ******	 	*** ******* * **********	 	
		 	*** *******	 	**** *********, ******* *******	 	
		 	******* ****	 	******* *******	 	
		 	**** *******	 	******* *******	 	

  
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