Document:

exv10w3

 

Exhibit
10.3

	 	 	 
	 

	 	MRO Software, Inc.

Amended Stock Restriction Agreement

This Stock Restriction Agreement is made between MRO Software, Inc. (the “Company”) and the
undersigned Holder as of May 10, 2005 (this “Agreement”), pursuant and subject to the Company’s
Amended and Restated 1999 Equity Incentive Plan, as amended (the “Plan”). Unless otherwise defined
herein, all capitalized terms shall have the meanings given in the Plan.

	1.	 	Definitions.

The Holder may be granted shares of Stock under and subject to the terms of this Agreement on one
or more occasions. The specific number of shares, the schedule under which the restrictions of
this Agreement shall lapse, and other terms specific to each grant of stock under this Agreement
will be set forth on one or more Schedule As, executed by the parties, referencing this
Agreement, incorporated herein and made a part hereof. As used herein:

	 	a)	 	The term “Fair Market Value” on a specific day means the closing sales price for
Company Common Stock (or the closing bid, if no sales were reported) as quoted on the
Nasdaq National Market or any similar organization or if Company Common Stock is listed on
any national securities exchange, as quoted on such national securities exchange, as
applicable, as reported in The Wall Street Journal or other source as the Board deems
reliable, and if Company Common Stock is not traded on the Nasdaq National Market or any
similar organization or on any national securities exchange, the value as determined in
good faith by the Compensation Committee of the Company’s Board of Directors, based on the
information available to it.
	 
	 	b)	 	The term “Statutory Percentage” means the minimum percentage rate of withholding for
U.S. federal and state income tax purposes, and for FICA, as utilized by the Company
generally in calculating its tax and FICA withholding obligations at the time that each
such withholding obligation arises.
	 
	 	c)	 	The term “Stock” means MRO Software, Inc. Common Stock, $ .01 par value.
	 
	 	d)	 	The term “Shares” means such number of shares of Stock as are indicated on each
Schedule A attached hereto.
	 
	 	e)	 	The term “Restricted Shares” means such number of Shares as to which the restrictions
of Section 3 below have not yet lapsed, under and pursuant to the terms of the applicable
Schedule A.

	2.	 	Change in Vesting Upon Change in Control.

	 	a)	 	In the event of a Change in Control of the Company (as defined in the Plan), the
restrictions of Section 3 below shall lapse (and the Shares shall vest) as set forth in
Section 16(b) of the Plan, as follows:

	 	i)	 	immediately upon such Change of Control, if the Holder is then an employee of
the Company, twenty-five percent (25%) of any unvested Shares shall vest;
	 
	 	ii)	 	on the date that is nine months after such Change in Control, if the Holder is
then an employee of the Company, one third (33 1/3%) of the Shares that are not then
yet vested in accordance with the original terms or by virtue of this Section (d) shall
vest;
	 
	 	iii)	 	on the date that is eighteen months after such Change in Control, if the Holder
is then an employee of the Company, fifty percent (50%) of the Shares that are not then
yet vested in accordance with the original terms or by virtue of this Section (d) shall
vest; and
	 
	 	iv)	 	on the second anniversary of such Change in Control, if the Holder is then an
employee of the Company, all (100%) of the Shares shall be vested.

	 	b)	 	The foregoing clauses (i) through (iv) are intended to provide for vesting that is in
addition to, and not in lieu of, the vesting schedule provided in Schedule A or
otherwise in effect at the time of a Change in Control, and, except to the extent
accelerated by such clauses, the Shares shall continue to vest in accordance with the terms
hereof.

 

	 	c)	 	In addition, this Agreement shall terminate and all of the Shares shall be vested and no
longer be subject to the provisions of Section 3 below, immediately if, within two years
following a Change in Control of the Company, the Holder is terminated or resigns from his
or her employment by the Company for Good Reason as defined and pursuant to the provisions
of Section 16(e) of the Plan.

	3.	 	Stock Restrictions.

	 	a)	 	The Restricted Shares may not be transferred or assigned, either voluntarily or by
operation of law, other than by will or the laws of descent and distribution. If the
Holder’s employment terminates for any reason other than as provided in Section 2(c) above
(including by reason of the Holder’s death, disability or retirement), such Shares as are
then Restricted Shares shall be forfeited as provided under Section 7, and all other
(non-Restricted) Shares shall remain the property of the Holder.
	 
	 	b)	 	The foregoing notwithstanding, (i) until the forfeiture of all remaining Restricted
Shares pursuant to Section 7 below, Holder shall be considered a shareholder of the
Company, with full voting rights, with respect to all Restricted Shares, and (ii) the
Holder may, by delivering written notice to the Company, in a form satisfactory to the
Company, designate a third party who, in the event of the death of the Holder, shall
thereafter be entitled to exercise the Holder’s rights under this Stock Restriction
Agreement.
	 
	 	c)	 	The restrictions applicable to the Restricted Shares hereunder are being recorded in
the records of the Company and communicated to its transfer agent, and the following legend
shall be placed on the reverse side of each stock certificate representing Restricted
Shares:

     “The Shares represented by this certificate are subject to the terms of a
Stock Restriction Agreement between the stockholder and MRO Software, Inc., a
copy of which will be made available for inspection at the Corporation’s
premises upon request.”

	4.	 	Term and Termination.

	 	a)	 	The restrictions on transfer under Section 3 shall not apply and shall be automatically
terminated with respect to any Shares which are not Restricted Shares or which at any time
cease to be Restricted Shares.
	 
	 	b)	 	This Agreement shall terminate at such time as all Shares have ceased to be Restricted
Shares.

	5.	 	Tax Matters — General.

	 	a)	 	The Holder will be solely responsible for obtaining such tax treatment of the Shares
and of his receipt thereof as he may desire, including without limitation the timely filing
of an election under Section 83(b) of the Internal Revenue Code of 1986, as amended.
	 
	 	b)	 	The Holder shall satisfy any federal, state or local tax (or FICA) withholding
obligation relating to the grant, vesting, transfer or sale of the Shares, and hereby
authorizes and instructs the Company to withhold such amounts from compensation otherwise
payable to the Holder as may be calculated by the Company in good faith based on the
statutory tax rate, and the fair market value of the Shares at the time that the
restrictions lapse.
	 
	 	c)	 	The Holder will provide the Company with all information requested in connection with
the Holder’s receipt of the Shares, and any subsequent sale(s) or other disposition(s)
thereof required in order for the Company to satisfy tax, accounting and securities laws
reporting and other regulatory requirements. Information with respect to sale(s) or
disposition(s) of Shares by the Holder should be delivered to the Company before the end of
the day within which they occurred. Information should be provided to the attention of the
Company’s General Counsel or, in his absence, to its Chief Financial Officer.
	 
	 	d)	 	Any other provision of this Agreement to the contrary notwithstanding, the Holder shall
defend, indemnify and hold the Company harmless from and against any and all damages,
costs, expenses, fines, penalties, reasonable attorney’s fees and claims of every kind or
nature arising from the Holder’s failure to provide any information required hereunder, or
to pay any tax amounts when due.

 

	6.	 	Net Share Issuance. Subject to such administrative procedures as the Company may
establish:

	 	a)	 	The Holder hereby elects to satisfy his or her withholding obligation by the delivery
of Shares to the Company, valued at Fair Market Value at the time that the withholding
obligation arises.
	 
	 	b)	 	In particular, the Holder desires and hereby instructs that the Shares shall initially
be held in the Holder’s name in book entry form by the Company’s transfer agent, and that
at each time that any portion of the Shares vest as set forth in Section 1(e) above and
Schedule A, the transfer agent is hereby instructed to transfer the Statutory
Percentage of such Shares (the “Tax Payment Shares”) to the Company (or retire such Shares,
as the Company may from time to time instruct its transfer agent), with the remaining (1
minus the Statutory Percentage) of such Shares being transferred to the Holder at such
Holder’s designated account.
	 
	 	c)	 	The execution of this Agreement by the Holder hereby constitutes (i) the Holder’s
instruction to the Company and to the Company’s transfer agent to sell and transfer the Tax
Payment Shares to the Company as described above, and (ii) the Holder’s agreement to sell
to the Company, and the Company’s agreement to purchase from the Holder, the Tax Payment
Shares, at such times and for such value as provided in 6(a) and 6(b) above. Upon
execution of this Agreement, neither the Company nor the Holder shall have any influence
over how, when or whether the foregoing transactions shall occur.
	 
	 	d)	 	The Holder and the Company each acknowledge that, if indicated on Schedule A,
this Agreement is intended to constitute a written contract, instruction and plan within
the meaning of the affirmative defense contemplated under Rule 10b5-1(c) as promulgated
under the Securities Exchange Act of 1934 by the Securities and Exchange Commission.
	 
	 	e)	 	The Company has reviewed this Agreement and determined that the execution of this
Agreement and the transfer of the Tax Payment Shares to the Company as provided herein
would not violate the Company’s Policy on Insider Trading (the “Policy”).
	 
	 	f)	 	The Holder shall have the right to terminate this Section 6 as to all or some
particular Schedule As, in whole or in part, upon written notice to the Company.
The Company shall have the right, in its sole discretion, to unilaterally terminate this
Section 6 at the same time as it terminates similar agreements of even date herewith
entered into with other holders of restricted stock.

	7.	 	Termination of Service. In the event that the Holder ceases to serve as an employee
of the Company other than as contemplated under Section 2(c) above (including by reason of
death, disability or retirement), all Shares that are then Restricted Shares shall be returned
to the Company and shall revert to the Plan. In the event that the Holder does not return the
Restricted Shares to the Company within two business days after written request from the
Company, such Restricted Shares shall be deemed forfeited, and the Company shall be entitled
to place a stop transfer order with its transfer agent and to take such other actions as the
Company deems appropriate in order to secure the forfeiture and return of such shares. All
other (non-Restricted) Shares shall remain the property of the Holder.
	 
	8.	 	Miscellaneous.

	 	a)	 	The Holder acknowledges having received, and represents that s/he has read and
understands the Policy. The Holder agrees that, upon any failure by the Holder to comply
fully with the Policy, the Company may immediately: terminate this Agreement, suspend the
Holder’s rights hereunder, and/or refuse to permit the Holder to sell or transfer any of
the Shares.
	 
	 	b)	 	Notice hereunder shall be given to the Company at its principal place of business, and
shall be given to the Holder at the address set forth on the most recent Schedule
A, or in either case at such other address as one party may subsequently furnish to the
other party in writing.
	 
	 	c)	 	This Agreement does not confer upon the Holder any rights with respect to continuance
of his or her employment by the Company or any of its Affiliates, or restrict or limit the
right of the Company or any Affiliate to terminate such employment, with or without cause.

 

	 	d)	 	The Company may enforce its rights hereunder without any other notice and without
compliance with any other condition precedent now or hereunder imposed by statute, rule of
law or otherwise (all of which are hereby expressly waived by the Holder, to the fullest
extent permitted by law).
	 
	 	e)	 	Pursuant and subject to Section 17 of the Plan, the Board may at any time amend the
Plan. This Agreement is administered on behalf of the Company by (and upon the instruction
of) the Committee. Without limiting the provisions of the Plan or the powers of the
Committee, the Committee may:

	 	i.	 	construe and interpret the Plan and this Agreement, and establish, amend and
revoke rules and regulations for their administration. The Committee, in the exercise
of this power, may correct any defect, omission or inconsistency in this Agreement, in
a manner and to the extent it shall deem necessary or expedient to make this Agreement
fully effective;
	 
	 	ii.	 	amend this Agreement; provided that no such amendment may be adopted which
adversely affects the Holder’s rights under this Agreement without the Holder’s
consent;
	 
	 	iii.	 	accelerate the time at which the restrictions of Section 3 will lapse,
notwithstanding any provisions of this Agreement.
	 
	 	f)	 	The Holder and any person to whom the Restricted Shares are permissably transferred
shall be deemed to be the beneficial holder of, and shall have all voting and other rights
of a holder with respect to, such shares.
	 
	 	g)	 	In the event of any conflict between the terms of this Agreement and the terms of the
Plan, the terms of the Plan shall control. The provisions of the Plan and this Agreement
shall be governed by and interpreted in accordance with the internal laws of the
Commonwealth of Massachusetts without regard to any applicable conflicts of law principles
thereof.
	 
	 	h)	 	This Agreement may be amended or terminated upon mutual agreement of the parties.

IN WITNESS WHEREOF, MRO Software, Inc. and the undersigned Holder have each executed this Agreement
as of the date first written above.

	 	 	 	 	 	 	 	 	 
	MRO Software, Inc.	 	Holder	 	 
	 
	By:

	 	 	 	By:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	 

	 	Craig Newfield, General Counsel	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Name Typed Here	 	 
	 
	Date:

	 	May 10, 2005
	 	Date:	 	 	 	 
	 

	 	 	 	 	 	 	 	 

This Agreement and the terms and conditions hereof are hereby accepted and agreed to by the
above-signed Holder. I understand that this Agreement is subject to the terms and conditions of
the Plan, and acknowledge that I have received a copy of the Prospectus which describes the Plan
together with this Agreement, and that copies of the Prospectus and the Plan are available from
Human Resources or via Lotus Notes at any time. I further acknowledge and represent that I have
read, that I understand, and that I will comply with, the Company’s Policy on Insider Trading. I
agree that the Company may suspend my benefits under this Agreement, or refuse to permit me to sell
any Shares, if I fail to comply with that Policy.

 

SCHEDULE A

MRO SOFTWARE, INC.

Restricted Stock Grant

This Schedule A evidences an award of Shares that has been granted by the Company under and
subject to the Stock Restriction Agreement made between the undersigned Holder and the Company
dated May 10, 2005 (the “Agreement”). This Schedule A is executed under and pursuant to
the Agreement. Except as and solely to the extent specifically stated in this Schedule A,
in the event of any conflict between the terms of this Schedule A and the Agreement, the
terms of the Agreement shall control.

	 	 	 	 	 
	Date of Grant:

	 	May 10, 2005

	 
	 	 	 	 
	Name of Holder:

	 	[name]

	 
	 	 	 	 
	Total “Shares”:

	 	                    

	 
	 	 	 	 
	Consideration paid by the Holder for the Shares:

	 	$	 0.00	 
	 
	 	 	 	 
	Fair Market Value on Grant Date: 

	 	$	13.53	 

	 	 	 
	Vesting Rate:

	 	The restrictions on transfer in Section 2 of the Agreement shall lapse as follows:
	 

	 	25% vest on May 10, 2006
	 

	 	25% vest on March 14, 2007
	 

	 	25% vest on March 14, 2008
	 

	 	25% vest on March 14, 2009

The Company may change the schedule of its Company-wide quiet periods and trading windows, but any
such change(s) shall have no effect on the vesting schedule.

The Holder agrees that upon request of the Company or the underwriters managing any underwritten
offering of the Company’s securities, the Holder shall agree in writing that for a period of time
not to exceed one hundred eighty (180) days from the effective date of the registration statement
relating to such underwritten offering the Holder will not sell, make any short sale of, loan,
grant any option for the purchase of, or otherwise dispose of any of the Shares without the prior
written consent of the Company or such underwriters, as the case may be.

The Holder confirms that his or her withholding obligations
___shall / ___shall notbe
satisfied by the delivery of Shares to the Company as provided in
Section 6. check one

The Holder understands that the award of Shares evidenced by this Schedule A subject to the
terms and conditions of the Agreement and the Plan, and acknowledges that s/he has received a copy
of the Prospectus which describes the Plan together with this Schedule A, and that a copies
of the Prospectus and the Plan are available from Human Resources or via Lotus Notes at any time.
The Holder further acknowledges and represent that the Holder has read, understands, and will
comply with, the Company’s Policy on Insider Trading. The Holder agrees that the Company may
suspend the Holder’s benefits under this Agreement, or refuse to permit the Holder to sell or
transfer any of the Shares, if the Holder fails to comply with that Policy.

	 	 	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 	 	 
	MRO Software, Inc.	 	Holder	 	 
	 
	 	 	 	 	 	 	 	 
	By:

	 	 	 	By:	 	 	 	 
	 

	 	 
	 	 	 	 	 	 
	 

	 	Craig Newfield, General Counsel
	 	 	 	[name]<PAGE>

          UBS LOAN FINANCE LLC                        CREDIT SUISSE
        677 Washington Boulevard            CREDIT SUISSE SECURITIES (USA) LLC
       Stamford, Connecticut 06901                Eleven Madison Avenue
                                                 New York, New York 10010
           UBS SECURITIES LLC
            299 Park Avenue
        New York, New York 10171

      CITIGROUP GLOBAL MARKETS INC.           BANC OF AMERICA SECURITIES LLC
          390 Greenwich Street                    BANK OF AMERICA, N.A.
           New York, NY 10013                       9 West 57th Street
                                                 New York, New York 10019

                                                                    CONFIDENTIAL

                                  February 7, 2006

Nuance Communications, Inc.
1 Wayside Road
Burlington, MA 01803

Attn:  Helgi Bloom

                                 Project Phoenix
                        Senior Secured Credit Facilities
                                Commitment Letter

Ladies and Gentlemen:

1.    You have advised UBS Loan Finance LLC, Credit Suisse, Citigroup Global
      Markets Inc. ("CGMI") on behalf of Citigroup (as defined below) and
      Bank of America, N.A. (the "Banks") and UBS Securities LLC ("UBSS"),
      Credit Suisse Securities (USA) LLC ("CSS" and, together with UBSS, the
      "Arrangers"), CGMI and Banc of America Securities LLC ("BAS" and,
      together with the Banks, the Arrangers and CGMI, the "Commitment
      Parties," "we" or "us") that Nuance Communications, Inc., a Delaware
      corporation (the "Borrower" or "you"), proposes to acquire (the
      "Acquisition") all of the outstanding capital stock of Dictaphone
      Corporation, a Delaware corporation (the "Acquired Business").  The
      Acquisition and the Credit Facilities (as defined below) are referred
      to herein as the "Transactions."  For purposes of this Commitment
      Letter, "Citigroup" means CGMI, Citibank, N.A., Citicorp USA, Inc.,
      Citicorp North America, Inc. and/or any of their affiliates as may be
      appropriate to consummate the transactions contemplated herein.

                                       1
<PAGE>

2.    You have also advised us that you propose to finance a portion of the
      purchase price of the Acquisition, pay related transaction fees and
      expenses and provide for ongoing working capital requirements of the
      Borrower and its subsidiaries with a package of debt financings in an
      aggregate principal amount of up to $430.0 million.  You have requested
      debt financings consisting of up to $430.0 million in senior secured
      term and revolving credit facilities of the Borrower (collectively, the
      "Credit Facilities").  The date on which the Acquisition, the advances
      and fundings under the Credit Facilities and the other elements of the
      Transactions are consummated shall be referred to as the "Closing Date."

3.    Based upon and subject to the foregoing and to the terms and conditions
      set forth below, set forth in the Summary of Proposed Terms and
      Conditions attached hereto as Exhibit A and set forth in the Conditions
      Precedent to the Closing Date contained in Exhibit B (collectively the
      "Term Sheet"; and, together with this letter agreement, the "Commitment
      Letter"), each of the Banks, acting alone or through or with affiliates
      selected by it, is pleased to confirm to you its commitment (several
      and not joint) to provide its respective percentage of the Credit
      Facilities on the principal terms set forth herein and in the Term
      Sheet (such commitments being herein collectively referred to as the
      "Commitment") as set forth in the table below.

<Table>
<Caption>
                        % OF COMMITMENT
                        ---------------
<S>                     <C>
UBS Loan Finance LLC          35%

Credit Suisse                 30%

Citicorp USA, Inc.            20%

Bank of America, N.A.         15%

</Table>

4.    The Commitment of the Banks and the undertakings of the Arrangers, CGMI
      and BAS hereunder are subject to (a) your written acceptance, and
      compliance with the terms and conditions, of a letter from the
      Commitment Parties to you of even date herewith (the "Fee Letter")
      pursuant to which you agree to pay, or cause to be paid, to the
      Commitment Parties certain fees in connection with the Credit
      Facilities; (b) there not having occurred a Material Adverse Effect (as
      defined in the Acquisition Agreement (as defined in Exhibit B)); and
      (c) satisfaction of all other conditions and requirements and the
      accuracy of representations described herein and in the Term Sheet.

5.    It is agreed that each of the Arrangers, acting alone or through or
      with affiliates selected by it, will act as a joint bookrunner and a
      joint lead arranger for a syndicate of financial institutions and other
      entities reasonably acceptable to the Arrangers and you (together with
      the Banks, the "Lenders") that the Arrangers intend to form to provide
      all or a portion of the Credit Facilities.  It is further agreed that
      (i) UBS Securities LLC will act as "left lead bookrunner" for the
      Credit Facilities, (ii) CGMI will act as a joint bookrunner and a
      co-arranger for the Credit Facilities and (iii) BAS will act as a
      co-arranger for the Credit Facilities.  You designate UBS AG, Stamford
      Branch as

                                       2
<PAGE>

      administrative agent, Credit Suisse Securities (USA) LLC as syndication
      agent and Citicorp USA, Inc. as documentation agent for the Credit
      Facilities. Each of the Commitment Parties, in its respective capacity,
      will perform the duties and exercise the authority customarily performed
      and exercised by it in such roles.

6.    You agree to use all commercially reasonable efforts to assist the
      Arrangers in achieving a timely syndication of the Credit Facilities
      that is satisfactory to the Arrangers, which the Arrangers intend to
      conduct before the Closing Date, and you agree that the Arrangers shall
      have had a reasonable opportunity and reasonable period of time in
      which to complete such syndication.  The syndication efforts will be
      accomplished by a variety of means, including your facilitating direct
      contact during the syndication between senior management, advisors and
      affiliates of you and the Acquired Business, on the one hand, and the
      proposed Lenders, on the other hand, and your hosting, with the
      Arrangers and the Acquired Business, one or more meetings with
      prospective Lenders and various rating agencies at such times and
      places as we may reasonably request.  You agree, upon our request, to
      use your commercially reasonable efforts to (a) provide, and to cause
      your affiliates, advisors and, to the extent reasonably possible, the
      Acquired Business to provide, to the Arrangers and each of the
      prospective Lenders all information reasonably requested by the
      Arrangers to successfully complete the syndication, including the
      information and projections contemplated hereby, (b) assist, and cause
      your affiliates, advisors and the Acquired Business to assist, the
      Arrangers in the preparation of one or more confidential information
      memoranda and other marketing materials, (c) obtain the rating
      agencies' credit ratings required by paragraph 7 below to be used in
      connection with the syndication and (d) make available your
      representatives and representatives of each of the Acquired Business on
      reasonable prior notice and at reasonable times and places.  You also
      agree to use your commercially reasonable efforts to assist our
      syndication efforts through your and the Acquired Business' existing
      lending relationships.  The Arrangers reserve the right to engage the
      services of their affiliates in furnishing the services to be performed
      as contemplated herein and to allocate (in whole or in part) to any
      such affiliates any fees payable to them in such manner as the
      Arrangers and their respective affiliates may agree in their sole
      discretion.  You agree that each of the Commitment Parties may share
      with any of their respective officers, affiliates and advisors any
      information related to the Transactions or any other matter
      contemplated hereby, subject to the confidentiality provisions set
      forth herein.

7.    You hereby agree to use commercially reasonable efforts to obtain for the
      Credit Facilities a debt rating from Moody's Investors Service ("Moody's")
      and from Standard & Poor's Ratings Group ("S&P").

8.    The Arrangers (and/or one or more of their respective affiliates) will
      manage all aspects of the syndication of the Credit Facilities (in
      consultation with you), including decisions as to the selection of
      potential Lenders reasonably acceptable to you to be approached and
      when they will be approached, when their commitments will be accepted,
      when Lenders reasonably acceptable to you will participate and the
      final allocations of the commitments among the Lenders, and the
      Arrangers will exclusively perform all functions and exercise all
      authority as customarily performed and exercised in such capacities,
      including selecting counsel for the Lenders and negotiating the
      definitive

                                       3
<PAGE>

      credit agreement, guarantees, security arrangements and related
      documentation for the Credit Facilities consistent with the terms and
      conditions hereof and of the Term Sheet and otherwise in form and
      substance reasonably satisfactory to the Commitment Parties and to you
      (the "Credit Documentation"). Any agent, arranger or bookrunner titles
      awarded to other Lenders (other than those expressly contemplated by this
      Commitment Letter) relating to the Credit Facilities are subject to the
      Arrangers' prior approval and in any event shall not entail any role
      relating to the matters referred to in this paragraph without the
      Arrangers' prior consent. You agree that no Lender will receive
      compensation outside the terms contained herein and in the Fee Letter in
      order to obtain its commitment to participate in the Credit Facilities.

9.    You hereby agree that, until the Closing Date, there shall be no competing
      issuance, or announcement of a competing issuance, of any securities, bank
      facilities or other debt of the Borrower, the Acquired Business or any of
      their respective subsidiaries being offered, placed or arranged, other
      than the Credit Facilities, without the prior written consent of the
      Arrangers.

10.   You hereby represent and warrant that (a) all information (other than
      the Projections, as defined below) concerning you, the Acquired
      Business and your and their respective subsidiaries and the
      Transactions (together, the "Information") that has been or will be
      made available to the Commitment Parties or the prospective Lenders and
      Lenders by you or any of your representatives, taken as a whole, is, or
      will be when furnished, complete and correct in all material respects
      and, taken as a whole, does not, or will not when furnished, contain
      any untrue statement of a material fact or omit to state a material
      fact necessary in order to make the statements contained therein not
      materially misleading in light of the circumstances under which such
      statements are made, and (b) all financial projections concerning you,
      the Acquired Business and your and their respective subsidiaries that
      have been or will be made available to the Commitment Parties or the
      Lenders by you or any of your representatives (together, the
      "Projections") have been or will be prepared in good faith based upon
      reasonable assumptions at the time they were made (it being understood
      that future results of operations and financial condition may differ
      materially therefrom).  You agree to supplement, or cause to be
      supplemented, the Information and the Projections from time to time
      until the Closing Date so that the representations and warranties
      contained in the preceding sentence remain correct in all material
      respects.  In syndicating the Credit Facilities, we will be entitled to
      use and rely primarily on the Information and the Projections without
      responsibility for independent check or verification thereof.

11.   On the Closing Date (and only if the Closing Date occurs), you hereby
      agree to reimburse the Commitment Parties for all of their reasonable
      out-of-pocket fees and expenses (including, without limitation, all
      reasonable due diligence investigation expenses, fees of consultants,
      syndication expenses (including printing, distribution, and meetings
      with prospective Lenders), travel expenses, duplication fees and
      expenses, audit fees, search fees, filing and recording fees and the
      reasonable fees, disbursements and other charges of counsel (including,
      without limitation, the reasonable fees, expenses and other charges of
      Cahill Gordon & Reindel LLP, as counsel to the Commitment Parties (and
      any necessary local or special counsel selected by them in connection
      with the Transactions),

                                       4
<PAGE>

      and any sales, use or similar taxes (and any additions to such taxes)
      related to any of the foregoing), incurred in connection with the
      preparation, negotiation, execution and delivery, any waiver or
      modification and any collection or enforcement of this Commitment Letter,
      the Term Sheet, the Fee Letter and the Credit Documentation and all of the
      other transactions described herein and in any definitive documentation
      and advice in connection therewith and thereafter from time to time on
      demand.

12.   By your acceptance below, you hereby agree to indemnify and hold
      harmless the Commitment Parties and the other Lenders and our and their
      respective affiliates (including, without limitation, controlling
      persons) and the directors, officers, employees, advisors and agents of
      the foregoing (each, an "Indemnified Person") from and against any and
      all losses, claims, costs, expenses, damages or liabilities (or actions
      or other proceedings commenced or threatened in respect thereof) that
      arise out of or in connection with this Commitment Letter, the Term
      Sheet, the Fee Letter, the Credit Facilities or any of the transactions
      contemplated hereby or thereby or the providing or syndication of the
      Credit Facilities (or the actual or proposed use of the proceeds
      thereof), and to reimburse each Indemnified Person promptly upon its
      written demand for any legal or other expenses incurred in connection
      with investigating, preparing to defend or defending against, or
      participating in, any such loss, claim, cost, expense, damage,
      liability or action or other proceeding (whether or not such
      Indemnified Person is a party to any action or proceeding); provided
      that any such obligation to indemnify, hold harmless and reimburse an
      Indemnified Person shall not be applicable to the extent determined by
      a final, non-appealable judgment of a court of competent jurisdiction
      to have resulted primarily from the gross negligence or willful
      misconduct of such Indemnified Person.  You shall not be liable for any
      settlement of any such proceeding effected without your written
      consent, but if settled with such consent or if there shall be a final
      judgment against an Indemnified Person, you shall, subject to the
      proviso in the first sentence of the preceding paragraph, indemnify
      such Indemnified Person from and against any loss or liability by
      reason of such settlement or judgment.  You shall not, without the
      prior written consent of any Indemnified Person, effect any settlement
      of any pending or threatened proceeding in respect of which such
      Indemnified Person is or could have been a party and indemnity could
      have been sought hereunder by such Indemnified Person, unless such
      settlement (i) includes an unconditional release of such Indemnified
      Person from all liability or claims that are the subject matter of such
      proceeding and (ii) does not include a statement as to or an admission
      of fault, culpability, or a failure to act by or on behalf of such
      Indemnified Person.  None of us or any other Lender (or any of their
      respective affiliates) shall be responsible or liable to Borrower, the
      Acquired Business or any of their respective subsidiaries, affiliates
      or stockholders or any other person or entity for any indirect,
      punitive or consequential damages which may be alleged as a result of
      this Commitment Letter, the Term Sheet, the Fee Letter, the Credit
      Facilities or the transactions contemplated hereby or thereby.

13.   Nothing contained herein shall limit or preclude the Commitment Parties
      or any of their affiliates from carrying on any business with,
      providing banking or other financial services to, or from participating
      in any capacity, including as an equity investor in, any party
      whatsoever, including, without limitation, any competitor, supplier or
      customer of

                                       5
<PAGE>

      you, the Acquired Business or any of your or their affiliates, or any
      other party that may have interests different than or adverse to such
      parties.

14.   You acknowledge that the Arrangers, CGMI and BAS and their affiliates
      (the term "Arrangers", "CGMI" and "BAS" as used in this paragraph being
      understood to include such affiliates) may be providing debt financing,
      equity capital or other services (including financial advisory
      services) to other companies with which you, the Acquired Business or
      your or their respective affiliates may have conflicting interests
      regarding the Transactions and otherwise.  The Arrangers, CGMI and BAS
      will not use confidential information obtained from you or the Acquired
      Business in connection with the performance by the Arrangers, CGMI and
      BAS of services for other companies and will not furnish any such
      information to other companies.  You also acknowledge that the
      Arrangers, CGMI and BAS have no obligation in connection with the
      Transactions to use, or to furnish to you or the Acquired Business,
      confidential information obtained from other companies or entities.
      You further acknowledge and agree to the disclosure by us (in
      consultation with you) of information relating to the Credit Facilities
      to "Gold Sheets" and other similar bank trade publications.

15.   This Commitment Letter, the Fee Letter and the contents hereof and
      thereof are confidential and, except for the disclosure hereof or
      thereof on a confidential basis to your or our accountants, attorneys
      and other professional advisors retained in connection with the
      Transactions or as otherwise required by law, may not be disclosed in
      whole or in part by you or us to any person or entity without your or
      our prior written consent; provided, however, it is understood and
      agreed that you may disclose (a) this Commitment Letter, but not the
      Fee Letter, on a confidential basis to the board of directors and
      advisors to the Acquired Business in connection with their
      consideration of the Transactions and (b) after your acceptance of this
      Commitment Letter and the Fee Letter, you may disclose such documents
      in any required filings with the Securities and Exchange Commission and
      other applicable regulatory authorities and stock exchanges (with, if
      the Fee Letter is so required to be disclosed or filed, appropriate
      redactions in the Fee Letter acceptable to us).  In addition, the
      Commitment Parties shall be permitted to use (in consultation with you)
      information related to the syndication and arrangement of the Credit
      Facilities in connection with marketing, press releases or other
      transactional announcements or updates provided to investor or trade
      publications.  Notwithstanding the foregoing, the Commitment Parties,
      the Lenders and their affiliates may disclose the Commitment Letter,
      the Fee Letter and the contents hereof and thereof (1) on a
      confidential basis to their affiliates or any of their or their
      affiliates' directors, officers, employees, advisors, representatives,
      attorneys, accountants, and auditors (collectively, the
      "Representatives") whom they determine need to know such information in
      connection with the Transactions, (2) to any governmental agency or
      regulatory body having or claiming to have authority to regulate or
      oversee any aspect of any of their business or that of their
      Representatives in connection with the exercise of such authority or
      claimed authority, (3) except the Fee Letter and the contents thereof,
      to any bank or financial institution or other entity to which any of
      the Banks, the Lenders, or any of their affiliates has sold or desires
      to sell an interest or participation in the Transactions, provided that
      any such recipient agrees to keep the material confidential, (4) to the
      extent necessary or appropriate to effect or preserve the security (if
      any) for any loan or other

                                       6
<PAGE>

      extension of credit or to enforce any right or remedy or in connection
      with any claims asserted by or against any of them or any of their
      Representatives or you or any other person or entity involved in the
      Transactions, (5) if any of them is requested or required (orally or in
      writing, by interrogatory, court order, subpoena, administrative
      proceeding, civil investigatory demand, or any similar legal or regulatory
      process) to disclose any of such material and (6) to the extent such
      material becomes publicly available other than a result of a breach of
      this provision. Furthermore, the Commitment Parties hereby notify you that
      pursuant to the requirements of the USA Patriot Act, Title III of Pub. L.
      107-56 (signed into law October 26, 2001) (the "Patriot Act"), each of
      them is required to obtain, verify and record information that identifies
      you in accordance with the Patriot Act.

16.   The provisions of paragraphs 11, 12, 13, 14, 15 and 20 shall survive
      any termination or expiration of this Commitment Letter or the
      Commitment of the Banks or the undertakings of the Arrangers, CGMI and
      BAS set forth herein, and the provisions of paragraphs 6, 7, 8, 9 and
      10 shall survive until completion of primary syndication of the Credit
      Facilities (as determined by the Arrangers).  If definitive
      documentation relating to the Credit Facilities shall be executed and
      delivered, your obligations under this Commitment Letter in respect of
      the Credit Facilities, other than those relating to confidentiality, no
      competing issuance and to the syndication (including provision of
      supplemental Information and Projections) of such Credit Facilities
      (which shall remain in full force and effect), shall automatically
      terminate and be superseded by the provisions contained in such
      definitive documentation upon the execution and delivery thereof.

17.   This Commitment Letter and the Commitment of the Banks and the
      undertakings of the Arrangers, CGMI and BAS set forth herein shall, in the
      event this Commitment Letter is accepted by you as provided in paragraph
      20 hereof, automatically terminate at 5:00 p.m. (New York time) on July
      31, 2006, if the consummation of the Acquisition and the other elements of
      the Transactions, including the initial funding under the Credit
      Facilities, shall not have occurred by such time.

18.   This Commitment Letter and the commitments, undertakings and agreements
      hereunder shall not be assignable by any party hereto without the prior
      written consent of the other parties hereto, and any attempted
      assignment shall be void and of no effect; provided, however, that
      nothing contained in this paragraph shall prohibit us in our sole
      discretion from (a) performing any of our duties hereunder through any
      of our affiliates, and you will owe any related duties (including those
      set forth above) to any such affiliate, and (b) granting participations
      in, or selling (in consultation with you) assignments of all or a
      portion of, the Commitment or the advances under the Credit Facilities
      pursuant to arrangements reasonably satisfactory to us (provided that
      we shall remain obligated hereunder).  This Commitment Letter is solely
      for the benefit of the parties hereto and does not confer any benefits
      upon, or create any rights in favor of, any other person.

19.   Any notice given pursuant to this Commitment Letter shall be mailed or
      hand delivered in writing, if to (a) you, at your address set forth on
      page one hereof, with a copy to Gregory A. Ezring, Esq., Latham &
      Watkins LLP, 885 Third Avenue, New York, New York 10022; (b) UBS Loan
      Finance LLC and UBS Securities LLC, at 677 Washington

                                       7
<PAGE>

      Boulevard, Stamford, Connecticut 06901, Attention: Lauren Clancy, with a
      copy to Richard E. Farley, Esq., Cahill Gordon & Reindel LLP, 80 Pine
      Street, New York, New York 10005; (c) Credit Suisse and Credit Suisse
      Securities (USA) LLC, at Eleven Madison Avenue, New York, New York 10010,
      Attention: Robert Hetu; (d) Citicorp USA, Inc. and Citigroup Global
      Markets Inc., at 390 Greenwich Street, New York, New York 10013,
      Attention: Caesar W. Wyszomirski; and (e) Bank of America, N.A. and Banc
      of America Securities LLC, at 9 West 57th Street, New York, New York
      10019, Attention: Douglas Ingram.

20.   THIS COMMITMENT LETTER AND THE FEE LETTER SHALL BE GOVERNED BY, AND
      CONSTRUED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK, AND
      TOGETHER CONSTITUTE THE ENTIRE AGREEMENT BETWEEN THE PARTIES RELATING
      TO THE SUBJECT MATTER HEREOF AND THEREOF AND SUPERSEDE ANY PREVIOUS
      AGREEMENT, WRITTEN OR ORAL, BETWEEN THE PARTIES WITH RESPECT TO THE
      SUBJECT MATTER HEREOF AND THEREOF.  EACH OF THE PARTIES HERETO WAIVES
      ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING OR COUNTERCLAIM
      (WHETHER BASED UPON CONTRACT, TORT OR OTHERWISE) RELATED TO OR ARISING
      OUT OF THIS COMMITMENT LETTER, THE FEE LETTER, EACH ELEMENT OF THE
      TRANSACTIONS OR THE PERFORMANCE BY US OR ANY OF OUR AFFILIATES OF THE
      SERVICES CONTEMPLATED HEREBY.  IN ADDITION, WITH RESPECT TO ANY ACTION
      OR PROCEEDING ARISING OUT OF OR RELATING TO THIS COMMITMENT LETTER, THE
      FEE LETTER OR THE TRANSACTIONS OR THE PERFORMANCE OF ANY OF THE PARTIES
      HEREUNDER, EACH OF THE PARTIES HERETO HEREBY IRREVOCABLY (A) SUBMITS TO
      THE NON-EXCLUSIVE JURISDICTION OF ANY NEW YORK STATE OR FEDERAL COURT
      SITTING IN NEW YORK, NEW YORK; (B) AGREES THAT ALL CLAIMS WITH RESPECT
      TO SUCH ACTION OR PROCEEDING MAY BE HEARD AND DETERMINED IN SUCH NEW
      YORK STATE OR FEDERAL COURT; (C) WAIVES THE DEFENSE OF ANY INCONVENIENT
      FORUM TO SUCH NEW YORK STATE OR FEDERAL COURT; (D) AGREES THAT A FINAL
      JUDGMENT IN ANY SUCH ACTION OR PROCEEDING SHALL BE CONCLUSIVE AND MAY
      BE ENFORCED IN ANOTHER JURISDICTION BY SUIT ON THE JUDGMENT OR IN ANY
      OTHER MANNER PROVIDED BY LAW; (E) TO THE EXTENT THAT SUCH PARTY OR ITS
      PROPERTIES OR ASSETS HAVE OR HEREAFTER MAY HAVE ACQUIRED OR BE ENTITLED
      TO IMMUNITY (SOVEREIGN OR OTHERWISE) FROM JURISDICTION OF ANY COURT OR
      FROM ANY LEGAL PROCESS (WHETHER THROUGH SERVICE OF NOTICE, ATTACHMENT
      PRIOR TO JUDGMENT, ATTACHMENT IN AID OF EXECUTION OF A JUDGMENT OR FROM
      EXECUTION OF A JUDGMENT OR OTHERWISE), FOR SUCH PARTY OR ITS PROPERTIES
      OR ASSETS, AGREES NOT TO CLAIM ANY SUCH IMMUNITY AND WAIVE SUCH
      IMMUNITY; AND (F) CONSENTS TO SERVICE OF PROCESS BY MAILING OR
      DELIVERING A COPY OF SUCH PROCESS TO SUCH PARTY AT ITS ADDRESS SET
      FORTH ON THE FIRST PAGE OF THIS COMMITMENT

                                       8
<PAGE>

      LETTER AND AGREE THAT SUCH SERVICE SHALL BE EFFECTIVE WHEN SENT OR
      DELIVERED. This Commitment Letter may not be amended or any provision
      hereof waived or modified except by an instrument in writing signed by
      each of the parties hereto. This Commitment Letter may be executed in any
      number of counterparts, each of which shall be an original and all of
      which, when taken together, shall constitute one agreement. Delivery of an
      executed counterpart of a signature page to this Commitment Letter by
      facsimile shall be effective as delivery of a manually-executed
      counterpart.

21.   The Borrower and each Guarantor (as defined in Exhibit A) acknowledges and
      agrees that in connection with all aspects of the Transactions
      contemplated by this Commitment Letter, the Borrower, each Guarantor and
      the Commitment Parties have an arms-length business relationship that
      creates no fiduciary duty on the part of the Commitment Parties and the
      Borrower and each Guarantor expressly disclaims any fiduciary
      relationship.

            [THE BALANCE OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

                                       9
<PAGE>

      If you are in agreement with the foregoing, please indicate acceptance of
the terms hereof by signing the enclosed counterpart of this Commitment Letter
and returning it to the Arrangers, together with an executed counterpart of the
Fee Letter, by no later than 5:00 p.m. (New York time) on February 10, 2006.
This Commitment Letter, the Commitment of the Banks and the undertakings of the
Arrangers set forth herein shall automatically terminate at such time unless
signed counterparts of this Commitment Letter and the Fee Letter shall have been
delivered to the Arrangers in accordance with the terms of the immediately
preceding sentence.

                                    Sincerely,

                                    UBS LOAN FINANCE LLC

                                    By:   /s/ Eric H. Coombs
                                          Name: Eric H. Coombs
                                          Title: Managing Director

                                    By:   /s/ Barbara Wang
                                          Name: Barbara Wang
                                          Title: Director and Counsel

                                    UBS SECURITIES LLC

                                    By:   /s/ Eric H. Coombs
                                          Name: Eric H. Coombs
                                          Title: Managing Director

                                    By:   /s/ Barbara Wang
                                          Name: Barbara Wang
                                          Title: Director and Counsel

<PAGE>

                                    CREDIT SUISSE, CAYMAN ISLANDS BRANCH

                                    By:   /s/ David Dodd
                                          Name: David Dodd
                                          Title: Vice President

                                    By:   /s/ Mikhail Faybusovich
                                          Name: Mikhail Faybusovich
                                          Title: Associate

                                    CREDIT SUISSE SECURITIES (USA) LLC

                                    By:   /s/ Christopher G. Cunningham
                                          Name: Christopher G. Cunningham
                                          Title: Managing Director

<PAGE>

                                    CITIGROUP GLOBAL MARKETS INC.

                                    By:   /s/ Caesar W. Wyszomirski
                                          Name: Caesar W. Wyszomirski
                                          Title: Director

<PAGE>

                                    BANK OF AMERICA, N.A.

                                    By:   /s/ Douglas M. Ingram
                                          Name: Douglas M. Ingram
                                          Title: Managing Director

                                    BANC OF AMERICA SECURITIES LLC

                                    By:   /s/ Douglas M. Ingram
                                          Name: Douglas M. Ingram
                                          Title: Managing Director

<PAGE>

NUANCE COMMUNICATIONS, INC.

By:/s/ Richard S. Palmer
   Name: Richard S. Palmer
   Title: SVP, Corporate Development

<PAGE>
                                                                       EXHIBIT A

                                  $430,000,000
                        SENIOR SECURED CREDIT FACILITIES
                    SUMMARY OF PROPOSED TERMS AND CONDITIONS

      Capitalized terms not otherwise defined herein have the same meanings
   specified in the Commitment Letter to which this Summary of Proposed Terms
                           and Conditions is attached.

<TABLE>
<S>                         <C>
BORROWER:                   Nuance Communications, Inc., a Delaware corporation
                            (the "Borrower").

JOINT LEAD ARRANGERS:       UBS Securities LLC and Credit Suisse Securities (USA)
                            LLC will act as joint lead arrangers for the Credit
                            Facilities (as defined below) (in such capacity, the
                            "Arrangers"), and will perform the duties customarily
                            associated with such role.

JOINT BOOKRUNNERS:          UBS Securities LLC, Credit Suisse Securities (USA)
                            LLC and Citigroup Global Markets Inc. will act as
                            joint bookrunners for the Credit Facilities, and
                            will perform the duties customarily associated with
                            such role.

CO-ARRANGERS:               Citigroup Global Markets Inc. and Banc of America
                            Securities LLC will act as co-arrangers for the
                            Credit Facilities, and will perform the duties
                            customarily associated with such role.

ADMINISTRATIVE AGENT:       UBS AG, Stamford Branch will act as sole
                            administrative agent and collateral agent for the
                            Lenders (as defined below) (in such capacities,
                            collectively, the "Administrative Agent"), and will
                            perform the duties customarily associated with such
                            roles.

SYNDICATION AGENT:          Credit Suisse Securities (USA) LLC will act as
                            syndication agent (in such capacity, the
                            "Syndication Agent").

DOCUMENTATION AGENT:        Citigroup will act as documentation agent (in such
                            capacity, each a "Documentation Agent" and,
                            together with the Administrative Agent and the
                            Syndication Agent, the "Agents").

LENDERS:                    A syndicate of financial institutions and other
                            entities (each, a "Lender" and, collectively, the
                            "Lenders") arranged by the Arrangers and reasonably
                            acceptable to the Borrower.

CREDIT FACILITIES:          Senior first priority secured credit facilities
                            (the "Credit Facilities") in an aggregate principal
                            amount of up to $430.0 million, such Credit
                            Facilities comprising:
</TABLE>

                                         A-1
<PAGE>
<TABLE>
<S>                         <C>
                            (a) Term Loan.  A term loan B facility in an
                            aggregate principal amount of up to $355.0 million
                            (the "Term Loan Facility"); and

                            (b) Revolving Credit Loans. A revolving credit
                            facility (with a $50 million subfacility for letters
                            of credit and a $7.5 million sub-facility for
                            swingline loans, each on customary terms and
                            conditions with compensation to be agreed (it being
                            understood that, including for purposes of calculating
                            the commitment fee in respect of the Revolving Credit
                            Facility, any swingline borrowings will reduce
                            availability under the Revolving Credit Facility on a
                            dollar-for-dollar basis)) in an aggregate principal
                            amount of $75.0 million (the "Revolving Credit
                            Facility").

INCREMENTAL FACILITY:       The Borrower shall be entitled on one or more
                            occasions and subject to satisfaction of customary
                            conditions (i) to incur additional term loans (the
                            "Additional Term Loans") under the Term Loan
                            Facility or under a new term loan facility to be
                            included in the Credit Facilities or (ii) to obtain
                            additional revolving credit commitments (the
                            "Additional Revolving Commitments") under the
                            Revolving Credit Facility or under a new revolving
                            credit facility to be included in the Credit
                            Facilities, in an aggregate principal amount for
                            clauses (i) and (ii) of up to $100.0 million and
                            having the same guarantees as, and secured on a
                            pari passu basis by the same collateral securing,
                            the Credit Facilities; provided that (i) no event
                            of default or default exists or would exist after
                            giving effect thereto, (ii) all financial covenants
                            would be satisfied on a pro forma basis on the date
                            of incurrence and for the most recent determination
                            period, after giving effect to any such Additional
                            Term Loans and other customary and appropriate pro
                            forma adjustment events, including any acquisitions
                            or dispositions after the beginning of the relevant
                            determination period but prior to or simultaneous
                            with the borrowing of such Additional Term Loans,
                            (iii) the maturity date of the Additional Term
                            Loans shall be no earlier than the maturity date of
                            the Term Loan Facility and the maturity date of the
                            Additional Revolving Commitments shall be no
                            earlier than the maturity date of the Revolving
                            Credit Facility, (iv) the average life to maturity
                            of the Additional Term Loans shall be no shorter
                            than the remaining average life to maturity of the
                            Term Loan Facility, (v) all fees and expenses owing
                            in respect of such increase to the Administrative
                            Agent or the Lenders shall have been paid, (vi) the
                            Additional Term Loans shall be subject to a "most
                            favored nation" pricing provision that ensures that
                            the initial yield on the Additional Term Loans does
                            not exceed the then-applicable margin on the Term
                            Loan Facility by more than 50 basis points and
                            (vii) the
</TABLE>

                                         A-2
<PAGE>
<TABLE>
<S>                         <C>
                            other terms and documentation in the respect thereof,
                            to the extent not consistent with the Credit
                            Facilities, shall otherwise be reasonably satisfactory
                            to the Administrative Agent.  The Borrower may seek
                            commitments from existing Lenders (each of which shall
                            be entitled to agree or decline to participate in its
                            sole discretion) and additional financial institutions
                            who shall thereupon become Lenders.  The Credit
                            Documentation shall be amended to give effect to
                            the Additional Term Loans or Additional Revolving
                            Commitments by documentation executed by the Lender
                            or Lenders making the commitments with respect to
                            the Additional Term Loans or Additional Revolving
                            Commitments, the Administrative Agent and the
                            Borrower, and without the consent of any other
                            Lender.

USE OF PROCEEDS:            The proceeds of the Credit Facilities shall be used to
                            (a) finance the Transactions; (b) pay related fees and
                            expenses incurred in connection with the Transactions;
                            and (c) provide ongoing working capital and for other
                            general corporate purposes of the Borrower and its
                            subsidiaries.

AVAILABILITY:               Advances under the Term Loan Facility will be
                            available in a single draw on the Closing Date.
                            Advances repaid or prepaid may not be reborrowed.

                            Up to an amount to be agreed of advances under the
                            Revolving Credit Facility will be available on the
                            Closing Date for the purposes described above, and the
                            entire amount of advances under the Revolving Credit
                            Facility will be available after the Closing Date for
                            working capital and general corporate purposes of the
                            Borrower and its subsidiaries. Advances repaid or
                            prepaid may be reborrowed.

DOCUMENTATION:              The documentation for the Credit Facilities will
                            include, among others, a credit agreement (the
                            "Credit Agreement"), guarantees and appropriate
                            pledge, security, mortgage and other collateral
                            documents (collectively, the "Credit
                            Documentation"), in each case consistent with
                            recent precedent for portfolio companies of Warburg
                            Pincus LLC (the "Sponsor") and containing the
                            definitions set forth in Annex II hereto.  The
                            Borrower and the Guarantors (as defined below under
                            "Guarantors") are herein referred to as the "Loan
                            Parties" and individually as a "Loan Party."

GUARANTORS:                 The obligations of the Borrower under the Credit
                            Facilities and under any interest rate protection
                            or other hedging arrangements entered into with the
                            Administrative Agent, the Arrangers, a Lender or
                            any affiliate of the foregoing ("Hedging
</TABLE>

                                         A-3
<PAGE>
<TABLE>
<S>                         <C>
                            Arrangements") shall be unconditionally guaranteed,
                            on a joint and several basis, by each direct and
                            indirect wholly owned domestic subsidiary of the
                            Borrower (each a "Guarantor"; and its guarantee is
                            referred to herein as a "Guarantee").

SECURITY:                   There shall be granted to the Administrative Agent and
                            the Lenders valid and perfected first priority
                            (subject to certain exceptions to be set forth in the
                            Credit Documentation) liens and security interests in
                            all of the following:

                            (a) All present and future shares of capital stock (or
                            other ownership or profit interests in) of each of the
                            Borrower's present and future domestic subsidiaries
                            and 65% of the capital stock of Borrower's and such
                            subsidiaries' first-tier foreign subsidiaries;

                            (b) Substantially all of the material tangible and
                            intangible properties and assets (including but not
                            limited to all equipment, inventory, receivables,
                            contract and other intangible rights, material owned
                            real property, intellectual property and proceeds of
                            the foregoing and excluding, without limitation,
                            vehicles, leaseholds, contracts that contain a valid
                            and enforceable prohibition on assignment, but only so
                            long as such prohibition exists and is effective and
                            valid notwithstanding applicable UCC anti-assignment
                            provisions, equipment subject to certain permitted
                            liens, deposit accounts, payroll accounts, trust
                            accounts, cash and cash equivalents) of the Borrower
                            and each of the Guarantors;

                            (c) All present and future intercompany debt of the
                            Borrower and each Guarantor; and

                            (d) All proceeds and products of the property and
                            assets described in clauses (a), (b) and (c) above.

                            All the foregoing are collectively referred to as the
                            "Collateral"; it being understood that, unless
                            otherwise specified, none of the foregoing shall be
                            subject to any other liens or security interests
                            except for certain exceptions to be agreed upon. All
                            such security interests will be created pursuant to
                            Credit Documentation reasonably satisfactory to the
                            Arrangers. On the Closing Date, such security
                            interests shall have become perfected (or arrangements
                            for the perfection thereof reasonably satisfactory to
                            the Arrangers shall have been made) and shall also
                            secure the Guarantees and any Hedging Arrangements.
                            Notwithstanding the foregoing, no pledge or security
                            interest shall be granted to the extent such pledge or
                            security interest
</TABLE>

                                         A-4
<PAGE>
<TABLE>
<S>                         <C>
                            would be prohibited by applicable law or would result
                            in material adverse tax consequences or to the extent
                            the cost of obtaining such pledge or security interest
                            would be excessive in relation to the benefit thereof
                            in the Arrangers' reasonable judgment after
                            consultation with the Borrower.

FINAL MATURITY:             The final maturity of (a) the Term Loan Facility
                            will occur on the seventh anniversary of the
                            Closing Date and (b) the Revolving Credit Facility
                            will occur on the sixth anniversary of the Closing
                            Date (in each case, the "Termination Date") and the
                            commitments with respect to the Revolving Credit
                            Facility shall automatically terminate on such date.

AMORTIZATION SCHEDULE:      The Credit Facilities will amortize as follows:

                            (a) Term Loan Facility.  The Term Loan Facility
                            will amortize quarterly in amounts equal to 1% per
                            annum in years one through six and the first three
                            quarters of year seven, with the remainder payable
                            on the seventh anniversary of the Closing Date; and

                            (b) Revolving Credit Facility.  None.

INTEREST RATES AND FEES:    Interest rates and fees in connection with the
                            Credit Facilities will be as specified on Annex I
                            hereto.

MANDATORY PREPAYMENTS/
REDUCTIONS IN COMMITMENT:   The Term Loan Facility will be required to be
                            prepaid (subject to baskets, exceptions and, in the
                            case of clauses (b) and (d) below, the right (A) to
                            reinvest (including in permitted acquisitions)
                            proceeds within 365 days or (B) to commit pursuant
                            to a binding contract to reinvest such proceeds
                            within 365 days of receipt of proceeds, so long as
                            the reinvestment is completed within (1) 180 days
                            after such commitment, in the case of proceeds from
                            asset sales, and (2) one year after such commitment,
                            in the case of insurance and condemnation proceeds)
                            with (a) beginning with fiscal year 2007, 50% of
                            annual Excess Cash Flow (as defined in Annex II
                            hereto) (including step-downs to 25% at any time
                            after the Borrower's Total Leverage Ratio is less
                            than or equal to 3.25:1.00 but greater than
                            3.00:1.00, and to zero at any time after the
                            Borrower's Total Leverage Ratio is less than or
                            equal to 3.00:1.00), (b) 100% of the net cash
                            proceeds of asset sales and other asset dispositions
                            by the Borrower or any of its subsidiaries, (c) 100%
                            of the net cash proceeds of the issuance or
                            incurrence of debt (other than permitted debt) by
                            the Borrower or any of its subsidiaries, and (d)
                            100% of any
</TABLE>

                                         A-5
<PAGE>
<TABLE>
<S>                         <C>
                            Extraordinary Receipts (to be defined in the Credit
                            Documentation as certain insurance proceeds and certain
                            condemnation and casualty proceeds (subject to the
                            reinvestment rights described above)).

                            Notwithstanding the foregoing, each Lender under the
                            Term Loan Facility (each a "Term Lender") shall have
                            the right to reject its pro rata share of any
                            mandatory prepayment described above, in which case
                            the amounts so rejected shall be offered ratably to
                            each non-rejecting Term Lender, with any portion of
                            such mandatory prepayment that is rejected by such
                            Term Lenders being retained by the Borrower.

                            The above-described mandatory prepayments shall be
                            applied to the remaining amortization payments under
                            the Term Loan Facility in chronological order.

VOLUNTARY PREPAYMENTS/
REDUCTIONS IN COMMITMENT:   Advances under the Credit Facilities may be prepaid
                            at the option of the Borrower, upon notice and in a
                            minimum principal amount and in multiples to be
                            agreed upon, without premium or penalty (except, in
                            the case of LIBOR borrowings, breakage costs related
                            to prepayments not made on the last day of the
                            relevant interest period).

                            Any application of a voluntary prepayment to the Term
                            Loan Facility shall be applied to the scheduled
                            amortization payments of the Term Loan Facility as
                            directed by the Borrower.

CONDITIONS TO INITIAL
ADVANCES:                   The making of the initial advances under the Credit
                            Facilities shall be subject to (a) the conditions
                            set forth in Exhibit B to the Commitment Letter and
                            (b) accuracy in all material respects of
                            representations and warranties (to the extent any
                            representation or warranty being made on the
                            Closing Date relates to the consents and approvals
                            needed to consummate the Transactions or the
                            historical business and operations of the Acquired
                            Business and its subsidiaries, satisfaction of such
                            representations and warranties shall be governed by
                            satisfaction of those representations and
                            warranties of the Acquired Business set forth in
                            the Acquisition Agreement (as defined in Exhibit B)
                            (without giving effect to any waiver, amendment or
                            other modification to the Acquisition Agreement in
                            a manner adverse to the Lenders in any respect
                            effected without the consent of the Administrative
                            Agent)); provided that representations and
                            warranties as to the historical business of the
                            Borrower and its subsidiaries will not be a
                            condition to closing; provided further
</TABLE>

                                         A-6
<PAGE>
<TABLE>
<S>                         <C>
                            that to the extent a breach of such representations and
                            warranties existed on the Closing Date, such a
                            breach may nevertheless form a basis for an event
                            of default immediately after closing.

CONDITIONS TO ALL
EXTENSIONS OF CREDIT:       Each extension of credit under the Credit
                            Facilities will be subject to (a) delivery of
                            notice, (b) absence of any default except as set
                            forth in clause (b) of Conditions to Initial
                            Advances above and (c) continued accuracy in all
                            material respects of representations and warranties
                            except as set forth in clause (b) of Conditions to
                            Initial Advances above.

REPRESENTATIONS AND
WARRANTIES:                 Applicable to the Loan Parties and their
                            subsidiaries and consistent with recent credit
                            facilities similar to the Credit Facilities for
                            affiliates of the Sponsor (subject to baskets and
                            exceptions to be agreed) as follows:  accuracy of
                            financial statements and preparation in accordance
                            with GAAP; corporate existence and capital
                            structure; due authorization, execution and
                            delivery of appropriate documents; subsidiaries; no
                            conflict with laws or material agreements; legal,
                            valid and binding agreements; absence of material
                            litigation; absence of material undisclosed
                            liabilities; environmental regulations and
                            liabilities; ERISA; possession of all necessary
                            consents, approvals, licenses and permits;
                            compliance with all applicable laws and
                            regulations; payment of taxes; ownership of
                            properties; solvency; liens; no default; insurance;
                            labor matters; accuracy of disclosure; absence of
                            any material adverse change in the business,
                            operations, assets, liabilities or condition
                            (financial or otherwise) of the Loan Parties and
                            their subsidiaries, taken as a whole (not to be
                            applicable to the first advance); validity,
                            perfection and priority of liens on Collateral;
                            Federal Reserve Regulations; Investment Company
                            Act; Patriot Act compliance; and accuracy of
                            representations and warranties in acquisition
                            documents.

AFFIRMATIVE COVENANTS:      Applicable to the Loan Parties and their
                            subsidiaries and consistent with recent credit
                            facilities similar to the Credit Facilities for
                            affiliates of the Sponsor (subject to baskets and
                            exceptions to be agreed) as follows:  use of
                            proceeds; payment of taxes and performance of other
                            material obligations; continuation of business and
                            maintenance of existence and rights and privileges;
                            maintenance of corporate separateness;  compliance
                            with laws and material contractual obligations;
                            maintenance of property and insurance; maintenance
                            of books and records; inspection and visitation
                            rights; notices of defaults, litigation and other
                            material events; financial and other
</TABLE>

                                         A-7
<PAGE>
<TABLE>
<S>                         <C>
                            information reporting (including annual audited and
                            quarterly unaudited financial statements and annual
                            updated budgets); use of commercially reasonable
                            efforts to maintain a rating of the Credit Facilities
                            by each of S&P and Moody's; and further assurances with
                            respect to security interests in after-acquired
                            property.

NEGATIVE COVENANTS:         Applicable to the Borrower and its subsidiaries and
                            consistent with recent credit facilities similar to
                            the Credit Facilities for affiliates of the Sponsor
                            (subject to baskets and exceptions to be agreed) as
                            follows: limitations on indebtedness (other than
                            the incurrence of Additional Term Loans and
                            Additional Revolving Commitments and other than
                            certain other permitted indebtedness to be agreed);
                            liens; further negative pledges; acquisitions and
                            other investments (with (1) acquisitions permitted
                            so long as no default or event of default has
                            occurred or is continuing, the acquired entity is
                            in the same or similar line of business as the
                            Borrower, the Borrower is in pro forma compliance
                            with the financial covenants, the acquired entity
                            becomes a Guarantor and the acquired Collateral is
                            pledged to secure the Loans and (2) certain other
                            investments to be agreed, including acquisitions
                            and investments from the proceeds of equity
                            issuances and cumulative Excess Cash Flow not
                            required to be used to prepay the Term Loan
                            Facility and not otherwise applied); dividends,
                            repurchases of equity interests and other
                            restricted payments (other than dividends and
                            payments with the proceeds of equity issuances and
                            cumulative Excess Cash Flow not required to be used
                            to prepay the Term Loan Facility and not otherwise
                            applied and other permitted restricted payments to
                            be agreed); mergers, consolidations and other
                            fundamental changes; dispositions; sale-leaseback
                            transactions; transactions with affiliates; further
                            limitations on dividend and other payment
                            restrictions affecting subsidiaries; changes in
                            business; amendment of documents relating to
                            material indebtedness and organizational documents;
                            and prepayment, redemption or repurchase of
                            subordinated indebtedness (other than prepayments
                            of subordinated indebtedness from the proceeds of
                            equity issuances and cumulative Excess Cash Flow
                            not required to be used to prepay the Term Loan
                            Facility and not otherwise applied).

FINANCIAL COVENANTS:        The financial covenants will be applicable beginning
                            with the fiscal quarter ending September 30, 2006,
                            will be set using at least a 30% cushion to the
                            mutually agreed upon model that will be used to
                            syndicate the Credit Facilities and will be as set
                            forth in Annex III hereto.
</TABLE>

                                         A-8
<PAGE>
<TABLE>
<S>                         <C>
                            For purposes of determining compliance with the
                            financial covenants, any equity investment made in the
                            Borrower after the Closing Date and on or prior to the
                            day that is 10 days after the day on which financial
                            statements are required to be delivered for a fiscal
                            quarter will, at the request of the Borrower, be
                            included in the calculation of EBITDA (as defined in
                            Annex II hereto) for the purposes of determining
                            compliance with financial covenants at the end of such
                            fiscal quarter and applicable subsequent periods (any
                            such investment so included in the calculation of
                            EBITDA, a "Specified Equity Contribution"); provided
                            that (a) in each four fiscal quarter period there
                            shall be a period of a least one fiscal quarter in
                            which no Specified Equity Contribution is made, (b) in
                            each eight fiscal quarter period there shall be a
                            period of at least four consecutive fiscal quarters
                            during which no Specified Equity Contributions is made
                            and (c) the amount of any Specified Equity
                            Contribution shall be no greater than the amount
                            required to cause the Borrower to be in compliance
                            with the financial covenants.

UNRESTRICTED SUBSIDIARIES   The Credit Documentation will contain
                            provisions pursuant to which, subject to limitations
                            to be agreed (including limitations on the amount of
                            loans and advances to, and other investments in,
                            unrestricted subsidiaries), the Borrower will be
                            permitted to designate any existing or subsequently
                            acquired or organized subsidiary as an "unrestricted
                            subsidiary" and subsequently re-designate any such
                            unrestricted subsidiary as a restricted subsidiary.
                            Unrestricted subsidiaries will not be subject to the
                            affirmative or negative covenant or event of default
                            provisions of the definitive credit documentation and
                            will not be required to guarantee the Credit
                            Facilities or pledge any assets to secure the Credit
                            Facilities, and the results of operations and
                            indebtedness of unrestricted subsidiaries will not be
                            taken into account for purposes of determining
                            compliance (to the extent applicable) with any
                            financial ratio contained in the definitive credit
                            documentation except to the extent of any cash
                            distribution from an unrestricted subsidiary to the
                            Borrower or a restricted subsidiary.

EVENTS OF DEFAULT:          Defaults (with grace periods and thresholds to be
                            agreed) as follows: nonpayment of principal,
                            interest or other amounts; breach of representation
                            or warranty; failure to perform or observe of
                            covenants and obligations; default on or
                            acceleration of other indebtedness in a principal
                            amount exceeding $15.0 million; unsatisfied
                            judgments exceeding $15.0 million; bankruptcy or
                            insolvency; ERISA; change of control; and actual or
                            asserted loss of validity, priority or
                            enforceability, or
</TABLE>

                                         A-9
<PAGE>
<TABLE>
<S>                         <C>
                            impairment, of any Credit Documentation or Collateral
                            impacting a substantial portion of the assets of the
                            Borrower and its subsidiaries taken as a whole.

YIELD PROTECTION AND
INCREASED COSTS:            Customary for facilities and transactions of
                            this type, including, without limitation, tax gross
                            ups, increased cost provisions, breakage provisions,
                            indemnities, and other customary items.

ASSIGNMENTS AND
PARTICIPATIONS:             Each assignment under the Revolving Credit Facility
                            shall require the consent of each issuing bank in
                            respect of letters of credit issued thereunder, the
                            swingline loan Lender thereunder and the Borrower,
                            such consents not to be unreasonably withheld or
                            delayed; provided that such consent of the Borrower
                            shall not be required (i) for assignments to
                            another Lender or its affiliates or any Federal
                            Reserve Bank or (ii) after the occurrence and
                            during the continuance of a payment or bankruptcy
                            event of default.  Each assignment under the Term
                            Loan Facility shall require the consent of the
                            Borrower, such consent not to be unreasonably
                            withheld or delayed; provided that such consent of
                            the Borrower shall not be required (i) for
                            assignments to another Lender or its affiliates or
                            any Federal Reserve Bank or (ii) after the
                            occurrence and during the continuance of a payment
                            or bankruptcy event of default.  All assignments
                            will require the consent of the Administrative
                            Agent, not to be unreasonably withheld or delayed.
                            Assignments will be in minimum amounts of
                            $2,500,000 in respect of the Revolving Credit
                            Facility and $1,000,000 in respect of the Term Loan
                            Facility (or the lesser amount of the assignor's
                            commitments and loans, as applicable).

                            Participations shall be permitted without restriction
                            subject to customary limitations on voting rights for
                            participants.

REQUIRED LENDERS:           Lenders having a majority of the outstanding credit
                            exposure (the "Required Lenders"), subject to
                            amendments or waivers of certain provisions of the
                            Credit Documentation requiring the consent of
                            Lenders having a greater share (or all) of the
                            outstanding credit exposure or to protect against
                            certain differential impacts (it being understood
                            that there shall be no "class voting").  If any
                            Lender refuses to consent to any amendment or
                            waiver requested by the Borrower that requires the
                            consent of more than the Required Lenders and such
                            amendment or waiver is consented to by the Required
                            Lenders, the Borrower may require such Lender to
                            assign all of its interests, rights and obligations
                            under the Credit Facilities to an
</TABLE>

                                         A-10
<PAGE>
<TABLE>
<S>                         <C>
                            eligible assignee that shall consent to such requested
                            amendment or waiver.

EXPENSES AND
INDEMNIFICATION:            All reasonable out-of-pocket expenses of the
                            Arrangers and the Agents (and of all Lenders in the
                            case of enforcement costs and documentary taxes)
                            associated with the negotiation, preparation,
                            execution and delivery or administration of, any
                            waiver or modification (whether or not effective)
                            of, the arranging and syndicating of, and the
                            enforcement of, any Credit Documentation (including
                            the reasonable fees, disbursements and other
                            charges of counsel for the Arrangers and the
                            Agents) are to be paid by the Loan Parties on the
                            Closing Date and thereafter from time to time on
                            demand.

                            The Loan Parties will indemnify the Arrangers, the
                            Agents, the Lenders and their respective affiliates,
                            successors and assigns and the officers, directors,
                            employees, agents, advisors, controlling persons and
                            members of each of the foregoing (each, an
                            "Indemnified Person") and hold them harmless from and
                            against all costs, expenses (including reasonable
                            fees, disbursements and other charges of counsel) and
                            all liabilities arising out of or relating to any
                            claim or litigation or other proceeding (regardless of
                            whether such Indemnified Person is a party thereto or
                            has commenced any litigation and regardless of whether
                            such matter is initiated by a third party or by the
                            Borrower or any of its affiliates) that relate to the
                            Transactions or any transactions related thereto,
                            except to the extent determined in the final,
                            non-appealable judgment of a court of competent
                            jurisdiction to have resulted from such Indemnified
                            Person's gross negligence or willful misconduct.

GOVERNING LAW AND FORUM:    New York.

WAIVER OF JURY TRIAL:       All parties to the Credit Documentation will waive
                            the right to trial by jury.

COUNSEL FOR THE ARRANGERS:  Cahill Gordon & Reindel LLP
</TABLE>

                                      A-11
<PAGE>
                                                            ANNEX I TO EXHIBIT A

<TABLE>
<S>                         <C>
INTEREST RATES AND FEES:    The Borrower will be entitled to make borrowings under
                            the Credit Facilities based on the ABR plus the Applicable
                            Margin or LIBOR plus the Applicable Margin. The initial
                            "Applicable Margin" shall be calculated on a per annum
                            basis and shall be determined as follows:

                            RATINGS(1)         LIBOR       ABR         COMMITMENT
                            --------           -----       ---         ----------
                                               PLUS:       PLUS:       FEE:
                                               -----       -----       ----

                            >=Ba3(stable)/BB-  200 bps     100 bps     37.5 bps
                            (stable)
                            =B1(stable)/B+     250 bps     150 bps     50 bps
                            (stable)
                            <B1(stable)/B+     275 bps     175 bps     50 bps
                            (stable)

                            The Borrower shall pay a commitment fee on the unused
                            portion of the Revolving Credit Facility in an amount
                            determined in accordance with the above grid, payable
                            quarterly in arrears, which commitment fee shall be
                            subject to reduction based upon step-downs based on
                            leverage ratios to be agreed.

                            The Applicable Margin for borrowings under the Credit
                            Facilities shall be subject to reduction based upon
                            step-downs based on leverage ratios to be agreed.

                            The Borrower shall pay letter of credit fees equal to
                            the Applicable Margin from time to time in respect of
                            LIBOR Advances under the Revolving Credit Facility,
                            which shall be payable quarterly in arrears for the
                            benefit of all Lenders under the Revolving Credit
                            Facility ratably in accordance with their commitments.
                            In addition, the Borrower shall pay to each issuing bank
                            in respect of letters of credit issued under the
                            Revolving Credit Facility, for its own account, (a) a
                            fronting fee equal to 0.25% per annum of the aggregate
                            face amount of outstanding letters of credit issued by
                            such issuing bank, payable in arrears at the end of each
                            quarter and upon the termination of the Revolving Credit
                            Facility, calculated based upon the actual number of
                            days elapsed over a 360-day year, and (b) customary
                            issuance and administration fees.
</TABLE>

----------
1   A "/" between ratings means "and", not "or". In the event of a
    split rating, the Applicable Margin corresponding to the lowest applicable
    ratings category will apply.

                                     A-I-1
<PAGE>
<TABLE>
<S>                         <C>
                            LIBOR advances may be elected on the Closing Date.

                            "ABR" means the higher of (a) the prime rate of interest
                            announced or established by the Administrative Agent
                            from time to time, changing effective on the date of
                            announcement or establishment of said prime rate
                            changes, and (b) the Federal Funds Rate plus 0.50% per
                            annum.

                            "LIBOR" means the rate determined by the Administrative
                            Agent to be available to the Lenders in the London
                            interbank market for deposits in US Dollars in the
                            amount of, and for a maturity corresponding to, the
                            amount of the applicable LIBOR advance, as adjusted for
                            maximum statutory reserves.

                            The Borrower may select interest periods of one, two,
                            three or six months (or nine or 12 months if available
                            to all Lenders) for LIBOR borrowings. Interest will be
                            payable in arrears (a) in the case of ABR advances, at
                            the end of each quarter and (b) in the case of LIBOR
                            advances, at the end of each interest period and, in the
                            case of any interest period longer than three months, no
                            less frequently than every three months.

                            Interest on all borrowings shall be calculated on the
                            basis of the actual number of days elapsed over (a) in
                            the case of LIBOR Loans, a 360-day year, and (b) in the
                            case of ABR Loans, a 365- or 366-day year, as the case
                            may be.

                            During the continuance of any payment or bankruptcy
                            default under the Credit Documentation, to the extent
                            permitted by applicable law, all overdue amounts
                            (whether principal, interest or otherwise) owing under
                            the Credit Documentation shall bear interest at a rate
                            per annum equal to 2.00% in excess of the applicable
                            interest rate (including the Applicable Margin), which
                            shall be payable upon demand.

                            The Arrangers and the Agents shall receive such other
                            fees as shall have been separately agreed in the Fee
                            Letter or other related letters.
</TABLE>

                                     A-I-2

<PAGE>
                                                           ANNEX II TO EXHIBIT A

                             SELECTED DEFINITIONS (1)

      "Capital Expenditures" shall mean, for any person in respect of any
period, the aggregate of all expenditures incurred by such person during such
period that, in accordance with GAAP, are or should be included in "additions to
property, plant or equipment" or similar items reflected in the statement of
cash flows of such person, provided, however, that Capital Expenditures for the
Borrower and its Subsidiaries shall not include:

      (a) expenditures to the extent they are made with funds that would have
      constituted Net Proceeds under clause (a) of the definition of the term
      "Net Proceeds" (but that will not constitute Net Proceeds as a result of
      the first proviso to such clause (a)), (2)

      (b) expenditures of proceeds of insurance settlements, condemnation awards
      and other settlements in respect of lost, destroyed, damaged or condemned
      assets, equipment or other property to the extent such expenditures are
      made to replace or repair such lost, destroyed, damaged or condemned
      assets, equipment or other property or otherwise to acquire, maintain,
      develop, construct, improve, upgrade or repair assets or properties useful
      in the business of the Borrower and its Subsidiaries,

      (c) interest capitalized during such period,

      (d) expenditures that constitute lease expenses,

      (e) expenditures that are accounted for as capital expenditures of such
      person and that actually are paid for by a third party (excluding
      Holdings, the Borrower or any Subsidiary) and for which neither Holdings,
      the Borrower nor any Subsidiary has provided or is required to provide or
      incur, directly or indirectly, any consideration or obligation to such
      third party or any other person (whether before, during or after such
      period),

      (f) the book value of any asset owned by such person prior to or during
      such period to the extent that such book value is included as a capital
      expenditure during such period as a result of such person reusing or
      beginning to reuse such asset during such period without a corresponding
      expenditure actually having been made in such period; provided that (i)
      any expenditure necessary in order to permit such asset to be reused shall
      be included as a Capital Expenditure during the period that such
      expenditure actually is made and (ii) such book value shall have been
      included in Capital Expenditures when such asset was originally acquired,

----------
1     Capitalized terms used but not defined herein shall be defined as is
      customary in Loan Documents for affiliates of the Sponsor.

2     References are the reinvestment provisions for Net Proceeds of asset
      dispositions.

                                     A-II-1
<PAGE>

      (f) the purchase price of equipment purchased during such period to the
      extent the consideration therefor consists of any combination of (i) used
      or surplus equipment traded in at the time of such purchase and (ii) the
      proceeds of a concurrent sale of used or surplus equipment, in each case,
      in the ordinary course of business,

      (g) expenditures that constitute Permitted Business Acquisitions,

      (h) expenditures that constitute the Acquisition, (3)

      (i) expenditures to the extent they are financed with the proceeds of a
      disposition of used, obsolete, worn out or surplus equipment or property
      in the ordinary course of business or a disposition that would result in a
      prepayment of the Loans, pursuant to Section [__](4), of Net Proceeds of
      the type described in clause (a) of such definition, but for the proviso
      at the end of such definition,(5) or

      (j) any expenditure made with the proceeds of an issuance of Equity
      Interests of Holdings after the Closing Date.

      "Capital Lease Obligations" of any person shall mean the obligations of
such person to pay rent or other amounts under any lease of (or other
arrangement conveying the right to use) real or personal property, or a
combination thereof, which obligations are required to be classified and
accounted for as capital leases on a balance sheet of such person under GAAP
and, for purposes hereof, the amount of such obligations at any time shall be
the capitalized amount thereof at such time determined in accordance with GAAP.

      "Cash Interest Expense" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis for any period, Interest Expense for such
period, less the sum of (a) pay-in-kind Interest Expense or other non-cash
Interest Expense, (b) to the extent included in Interest Expense, the
amortization of any financing fees paid by, or on behalf of, the Borrower or any
Subsidiary, including such fees paid in connection with the Transactions, (c)
the amortization of debt discounts, if any, or fees in respect of Swap
Agreements and (d) cash interest income of the Borrower and its Subsidiaries for
such period; provided that Cash Interest Expense shall exclude any one-time
financing fees, including those paid in connection with the Transactions or any
amendment of this Agreement and non-recurring cash interest expense consisting
of liquidated damages for failure to timely comply with registration rights
obligations. Notwithstanding anything to the contrary contained herein, for
purposes of determining Cash Interest Expense for any period ending prior to the
first anniversary of the Closing Date, Cash Interest Expense shall be an amount
equal to actual Cash Interest Expense from the Closing Date through the date of
determination multiplied by a fraction the numerator of which is 365 and the
denominator of which is the number of days from the Closing Date through the
date of determination.

----------
3     Defined as the acquisition of Dictaphone Corporation.

4     To be a reference to the mandatory prepayment provisions.

5     References are the reinvestment provisions for Net Proceeds of asset
      dispositions.

                                     A-II-2
<PAGE>

      "Consolidated Debt" at any date shall mean the sum of (without
duplication) all Indebtedness within the meaning of clause (a), (b), (d), (e)
(to the extent, in the case of clause (e), any payments are actually made in
respect of such Guarantees) or (f) of the definition of "Indebtedness" (other
than letters of credit to the extent undrawn).

      "Consolidated Leverage Ratio" shall mean, on any date, the ratio of (a)
Consolidated Debt as of such date to (b) EBITDA for the period of four
consecutive fiscal quarters of the Borrower most recently ended as of such date,
all determined on a consolidated basis in accordance with GAAP; provided that
EBITDA shall be determined for the relevant Test Period on a Pro Forma Basis;
provided, further, that if the last paragraph of the definition of EBITDA is
applicable for any period for which EBITDA is to be used to calculate
Consolidated Leverage Ratio, EBITDA shall only be determined on a Pro Forma
Basis for any events specified in the definition of Pro Forma Basis if such
events occur following the Closing Date.

      "Consolidated Net Income" shall mean, with respect to any person for any
period, the aggregate of the Net Income of such person and its subsidiaries for
such period, on a consolidated basis; provided, however, that, without
duplication,

            (i) any net after-tax (A) extraordinary, (B) nonrecurring or (C)
      unusual gains or losses or income or expenses (less all fees and expenses
      relating thereto) including, without limitation, any severance expenses,
      and fees, expenses or charges related to any offering of Equity Interests
      of Holdings, any Investment, acquisition permitted hereunder or
      Indebtedness permitted to be incurred hereunder (in each case, whether or
      not successful), including any such fees, expenses, charges or change in
      control payments related to the Transactions, in each case, shall be
      excluded, provided, however, that the Borrower shall deliver to the
      Administrative Agent a certificate of a Financial Officer of the Borrower
      setting forth such extraordinary or nonrecurring gains or losses or income
      or expenses and calculations supporting them in reasonable detail,

            (ii) any net after-tax income or loss from discontinued operations
      and any net after-tax gain or loss on disposal of discontinued operations
      shall be excluded,

            (iii) any net after-tax gain or loss (less all fees and expenses or
      charges relating thereto) attributable to business dispositions or asset
      dispositions other than in the ordinary course of business (as determined
      in good faith by the board of directors of the Borrower) shall be
      excluded,

            (iv) any net after-tax income or loss (less all fees and expenses or
      charges relating thereto) attributable to the early extinguishment of
      indebtedness shall be excluded,

            (v) Consolidated Net Income for such period shall not include the
      cumulative effect of a change in accounting principles during such period,

            (vi) any increase in amortization or depreciation or any one-time
      non-cash charges resulting from purchase accounting in connection with the
      Transactions or any acquisition permitted hereunder that is consummated
      after the Closing Date shall be excluded,

                                     A-II-3
<PAGE>

            (vii) any non-cash impairment charges resulting from the application
      of Statement of Financial Accounting Standards No. 142 and 144, and the
      amortization of intangibles arising pursuant to No. 141, shall be
      excluded,

            (viii) any currency translation gains and losses related to currency
      remeasurements of Indebtedness (including the net loss or gain resulting
      from Swap Agreements for currency exchange risk) shall be excluded,

            (ix) any adjustments resulting from the application of Statement of
      Financial Accounting Standards No. 133 shall be excluded,

            (x) any non-cash compensation expenses realized from grants of stock
      appreciation or similar rights, stock options or other rights to officers,
      directors and employees of such person or any of its subsidiaries shall be
      excluded, and

            (xi) accruals and reserves that are established within twelve months
      after the Closing Date and that are so required to be established in
      accordance with GAAP shall be excluded.

      "Current Assets" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis at any date of determination, the sum of
all assets (other than cash and Permitted Investments or other cash equivalents)
that would, in accordance with GAAP, be classified on a consolidated balance
sheet of the Borrower and its Subsidiaries as current assets at such date of
determination, other than amounts related to current or deferred Taxes based on
income or profits.

      "Current Liabilities" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis at any date of determination, all
liabilities that would, in accordance with GAAP, be classified on a consolidated
balance sheet of the Borrower and its Subsidiaries as current liabilities at
such date of determination, other than (a) the current portion of any
Indebtedness, (b) accruals of Interest Expense (excluding Interest Expense that
is due and unpaid), (c) accruals for current or deferred Taxes based on income
or profits, (d) accruals, if any, of transaction costs resulting from the
Transactions, and (e) accruals of any costs or expenses related to (i) severance
or termination of employees prior to the Closing Date or (ii) bonuses, pension
and other post-retirement benefit obligations, and (f) accruals for add-backs to
EBITDA included in clauses (a)(iv) through (a)(vi) of the definition of such
term.

      "Debt Service" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis for any period, Cash Interest Expense for
such period plus scheduled principal amortization of Consolidated Debt for such
period.

      "EBITDA" shall mean, with respect to Borrower and its Subsidiaries on a
consolidated basis for any period, the Consolidated Net Income of Borrower and
its Subsidiaries for such period plus (a) the sum of (in each case without
duplication and to the extent the respective amounts described in subclauses (i)
through (vi) of this clause (a) reduced such Consolidated Net Income for the
respective period for which EBITDA is being determined):

                                     A-II-4
<PAGE>

            (i) provision for Taxes based on income, profits or capital of the
      Borrower and its Subsidiaries for such period, including, without
      limitation, state, franchise and similar taxes and foreign withholding
      taxes paid or accrued during such period,

            (ii) Interest Expense of the Borrower and its Subsidiaries for such
      period (net of interest income of the Borrower and its Subsidiaries for
      such period),

            (iii) depreciation and amortization expenses of the Borrower and its
      Subsidiaries for such period,

            (iv) restructuring charges; provided, that with respect to each
      restructuring charge, the Borrower shall have delivered to the
      Administrative Agent an officers' certificate specifying and quantifying
      such charge and stating that such charge is a restructuring charge,

            (v) any other non-cash charges; provided that, for purposes of this
      subclause (v) of this clause (a), any non-cash charges or losses shall be
      treated as cash charges or losses in any subsequent period during which
      cash disbursements attributable thereto are made,

            (vi) any expenses incurred by the Borrower in such period
      attributable to the Borrower's compliance with requirements under the
      Sarbanes-Oxley Act of 2002, not to exceed $3 million per annum,

            (vii) the amount of management, consulting, monitoring, transaction
      and advisory fees and related expenses paid to the Permitted Investors (or
      any accruals related to such fees and related expenses) during such
      period, provided, that such amount shall not exceed in any four fiscal
      period the sum of (i) $2 million, plus (ii) the amount of deferred fees
      (to the extent such fees were within such amount in clause (i) above
      originally), plus 2.0% of the cash consideration expended or cash proceeds
      raised in any such transaction with respect to which the Permitted
      Investors provide any of the aforementioned types of services,

            (viii) any expenses and charges incurred by the Borrower in such
      period relating to the SEC inquiry with respect to events relating to
      SpeechWorks International, Inc. prior to the Borrower's acquisition
      thereof, not to exceed $0.5 million per annum, and

minus (b) the sum of (without duplication and to the extent the amounts
described in this clause (b) increased such Consolidated Net Income for the
respective period for which EBITDA is being determined) non-cash charges
increasing Consolidated Net Income of the Borrower and its Subsidiaries for such
period (but excluding any such charges (i) in respect of which cash was received
in a prior period or will be received in a future period or (ii) which represent
the reversal of any accrual of, or cash reserve for, anticipated cash charges in
any prior period).

      For purposes of this Agreement, EBITDA for the quarter ended December 31,
2005 shall be deemed to be $27.2 million, in each case which reflects
adjustments used in connection with the calculation of "Pro Forma EBITDA" as set
forth on Schedule 1.01(b).

                                     A-II-5
<PAGE>

      "Equity Interests" of any person shall mean any and all shares, interests,
rights to purchase, warrants, options, participation or other equivalents of or
interests in (however designated) equity of such person, including any preferred
stock, any limited or general partnership interest and any limited liability
company membership interest.

      "Excess Cash Flow" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis for any Excess Cash Flow Period, EBITDA of
the Borrower and its Subsidiaries on a consolidated basis for such Excess Cash
Flow Period, minus, without duplication,

      (a) Debt Service for such Excess Cash Flow Period,

      (b) (i) Capital Expenditures by the Borrower and its Subsidiaries on a
      consolidated basis during such Excess Cash Flow Period that are paid in
      cash to the extent permitted hereunder and (ii) the aggregate
      consideration paid in cash during the Excess Cash Flow period in respect
      of Permitted Business Acquisitions and other Investments permitted
      hereunder to the extent not financed with the proceeds of Indebtedness
      other than Loans (less any amounts received in respect thereof as a return
      of capital),

      (c) Capital Expenditures that the Borrower or any Subsidiary shall, during
      such Excess Cash Flow Period, become obligated to make but that are not
      made during such Excess Cash Flow Period; provided that Holdings shall
      deliver a certificate to the Administrative Agent not later than 90 days
      after the end of such Excess Cash Flow Period, signed by a Responsible
      Officer of the Borrower and certifying that such Capital Expenditures and
      the delivery of the related equipment will be made in the following Excess
      Cash Flow Period,

      (d) amounts paid in cash by the Borrower and its Subsidiaries on a
      consolidated basis pursuant to the Tax Sharing Agreement during such
      Excess Cash Flow Period or that will be paid within six months after the
      close of such Excess Cash Flow Period (provided that any amount so
      deducted that will be paid after the close of such Excess Cash Flow Period
      shall not be deducted again in a subsequent Excess Cash Flow Period) and
      for which reserves have been established, including income tax expense and
      withholding tax expense incurred in connection with cross-border
      transactions involving the Foreign Subsidiaries,

      (e) an amount equal to any increase in Working Capital for such Excess
      Cash Flow Period,

      (f) cash expenditures made in respect of Swap Agreements during such
      Excess Cash Flow Period, to the extent not deducted in the computation of
      EBITDA or Interest Expense during such Excess Cash Flow Period,

      (g) Investments and acquisitions permitted hereunder made pursuant to
      Section [__] during such Excess Cash Flow Period,

                                     A-II-6
<PAGE>

      (h) dividends or distributions or repurchases of Equity Interests made
      pursuant to Section [__] (other than Section __)(6) during such Excess
      Cash Flow Period,

      (i) amounts paid in cash during such Excess Cash Flow Period on account of
      (x) items that were accounted for as noncash reductions of Net Income in
      determining Consolidated Net Income or as noncash reductions of
      Consolidated Net Income in determining EBITDA of the Borrower and its
      Subsidiaries in a prior Excess Cash Flow Period and (y) reserves or
      accruals established in purchase accounting,

      (j) to the extent not deducted in the computation of Net Proceeds in
      respect of any asset disposition or condemnation giving rise thereto, the
      amount of any mandatory prepayment of Indebtedness (other than
      Indebtedness created hereunder or under any other Loan Document), together
      with any interest, premium or penalties required to be paid (and actually
      paid) in connection therewith,(7) and

      (k) the amount related to items that were added to or not deducted from
      Net Income in calculating Consolidated Net Income or were added to or not
      deducted from Consolidated Net Income in calculating EBITDA to the extent
      such items represented a cash payment (which had not reduced Excess Cash
      Flow upon the accrual thereof in a prior Excess Cash Flow Period), or an
      accrual for a cash payment, by the Borrower and its Subsidiaries or did
      not represent cash received by the Borrower and its Subsidiaries, in each
      case on a consolidated basis during such Excess Cash Flow Period,

plus, without duplication,

      (a) an amount equal to any decrease in Working Capital for such Excess
      Cash Flow Period,

      (b) all proceeds received during such Excess Cash Flow Period of Capital
      Lease Obligations, purchase money Indebtedness, Sale and Lease-Back
      Transactions and any other Indebtedness, in each case to the extent used
      to finance any Capital Expenditure (other than Indebtedness under this
      Agreement to the extent there is no corresponding deduction to Excess Cash
      Flow above in respect of the use of such Borrowings),

      (c) all amounts referred to in clause (b) above to the extent funded with
      the proceeds of the issuance of Equity Interests of, or capital
      contributions to, Holdings after the Closing Date (to the extent not
      previously used to prepay Indebtedness (other than Revolving Facility
      Loans or Swingline Loans), make any investment or capital expenditure or
      otherwise for any purpose resulting in a deduction to Excess Cash Flow in
      any prior Excess Cash Flow Period) or any amount that would have
      constituted Net Proceeds under clause (a) of the definition of the term
      "Net Proceeds" if not so spent, in each case to the extent there is a
      corresponding deduction from Excess Cash Flow above,

-------------
6     Section reference will be to the dividend basket based upon the retained
      portion of Excess Cash Flow.

7     Note: Voluntary prepayments to be deducted from Excess Cash Flow to be
      swept in the mandatory prepayments provisions.

                                     A-II-7
<PAGE>
      (d) to the extent any permitted Capital Expenditures referred to in clause
      (c) above and the delivery of the related equipment do not occur in the
      following Excess Cash Flow Period of the Borrower specified in the
      certificate of the Borrower provided pursuant to clause (c) above, the
      amount of such Capital Expenditures that were not so made in such
      following Excess Cash Flow Period,

      (e) cash payments received in respect of Swap Agreements during such
      Excess Cash Flow Period to the extent (i) not included in the computation
      of EBITDA or (ii) such payments do not reduce Cash Interest Expense,

      (f) any extraordinary or nonrecurring gain realized in cash during such
      Excess Cash Flow Period (except to the extent such gain consists of Net
      Proceeds subject to Section [__](8)),

      (g) to the extent deducted in the computation of EBITDA, cash interest
      income, and

      (h) the amount related to items that were deducted from or not added to
      Net Income in connection with calculating Consolidated Net Income or were
      deducted from or not added to Consolidated Net Income in calculating
      EBITDA to the extent either (x) such items represented cash received by
      the Borrower or any Subsidiary or (y) such items do not represent cash
      paid by the Borrower or any Subsidiary, in each case on a consolidated
      basis during such Excess Cash Flow Period.

      "Excess Cash Flow Period" shall mean each fiscal year of the Borrower
commencing with the 2006 fiscal year.

      "Indebtedness" of any person shall mean, without duplication, (a) all
obligations of such person for borrowed money, (b) all obligations of such
person evidenced by bonds, debentures, notes or similar instruments to the
extent the same would appear as a liability on a balance sheet prepared in
accordance with GAAP, (c) all obligations of such person under conditional sale
or other title retention agreements relating to property or assets purchased by
such person, (d) all obligations of such person issued or assumed as the
deferred purchase price of property or services (other than current trade
liabilities and current intercompany liabilities (but not any refinancings,
extensions, renewals or replacements thereof) incurred in the ordinary course of
business and maturing within 365 days after the incurrence thereof), to the
extent that the same would be required to be shown as a long term liability on a
balance sheet prepared in accordance with GAAP, (e) all Guarantees by such
person of Indebtedness of others, (f) all Capital Lease Obligations of such
person, (g) all payments that such person would have to make in the event of an
early termination, on the date Indebtedness of such person is being determined,
in respect of outstanding Swap Agreements, (h) the principal component of all
obligations, contingent or otherwise, of such person as an account party in
respect of letters of credit and (i) the principal component of all obligations
of such person in respect of bankers' acceptances. The Indebtedness of any
person shall include the Indebtedness of any partnership in which such

----------

(8)   Note: Reference is to the debt sweep.

                                     A-II-8
<PAGE>
person is a general partner, other than to the extent that the instrument or
agreement evidencing such Indebtedness expressly limits the liability of such
person in respect thereof.

      "Interest Expense" shall mean, with respect to any person for any period,
the sum of (a) gross interest expense of such person for such period on a
consolidated basis, including (i) the amortization of debt discounts, (ii) the
amortization of all fees (including fees with respect to Swap Agreements)
payable in connection with the incurrence of Indebtedness to the extent included
in interest expense and (iii) the portion of any payments or accruals with
respect to Capital Lease Obligations allocable to interest expense and (b)
capitalized interest of such person. For purposes of the foregoing, gross
interest expense shall be determined after giving effect to any net payments
made or received and costs incurred by the Borrower and its Subsidiaries with
respect to Swap Agreements.

      "Pro Forma Basis" shall mean, as to any person, for any events that occur
subsequent to the commencement of a period for which the financial effect of
such events is being calculated, and giving effect to the events for which such
calculation is being made, such calculation as will give pro forma effect to
such events as if such events occurred on the first day of the most recent four
consecutive fiscal quarter period (the "Reference Period") ended on or before
the occurrence of such event for which financial statements have been delivered
for the quarter or fiscal year ending on the last day of such period pursuant to
Section [__], or if such events occur on or before [________], 2006, financial
statements for the Borrower and its subsidiaries generated by the Borrower that
generally comply with Section [__]: (i) in making any determination of EBITDA,
pro forma effect shall be given to any asset disposition, any acquisition
permitted hereunder, any discontinued operation or any operational change (or
any similar transaction or transactions that require a waiver or consent of the
Required Lenders pursuant to Section [__] or [__]), in each case that occurred
during the Reference Period (or, in the case of determinations made pursuant to
the definition of the term "Permitted Business Acquisition," occurring during
the Reference Period or thereafter and through and including the date upon which
the Permitted Business Acquisition is consummated), (ii) in making any
determination on a Pro Forma Basis, (x) all Indebtedness (including Indebtedness
incurred or assumed and for which the financial effect is being calculated,
whether incurred under this Agreement or otherwise, but excluding normal
fluctuations in revolving Indebtedness incurred for working capital purposes and
not used to finance any acquisition permitted hereunder) incurred or permanently
repaid during the Reference Period (or, in the case of determinations made
pursuant to the definition of the term "Permitted Business Acquisition,"
occurring during the Reference Period or thereafter and through and including
the date upon which the Permitted Business Acquisition is consummated) shall be
deemed to have been incurred or repaid at the beginning of such period and (y)
Interest Expense of such person attributable to interest on any Indebtedness,
for which pro forma effect is being given as provided in preceding clause (x),
bearing floating interest rates shall be computed on a pro forma basis as if the
rates that would have been in effect during the period for which pro forma
effect is being given had been actually in effect during such periods and (iii)
the Subsidiary Redesignation, if any, then being designated as well as any other
Subsidiary Redesignation after the first day of the relevant Reference Period
and on or prior to the date of the respective Subsidiary Redesignation then
being designated.

      Pro forma calculations made pursuant to the definition of the term "Pro
Forma Basis" shall be determined in good faith by a Responsible Officer of the
Borrower and, for any fiscal period ending on or prior to the first anniversary
of an acquisition permitted hereunder, asset

                                     A-II-9
<PAGE>
disposition, discontinued operation or operational change (or any similar
transaction or transactions that require a waiver or consent of the Required
Lenders pursuant to Section [__]), may include adjustments to reflect operating
expense reductions and other operating improvements or synergies reasonably
expected to result from such acquisition permitted hereunder, asset disposition
or other similar transaction, as follows: (x) for purposes of determining the
Applicable Margin, such adjustments shall reflect demonstrable operating expense
reductions and other demonstrable operating improvements or synergies that would
be includable in pro forma financial statements prepared in accordance with
Regulation S-X under the Securities Act; and (y) for purposes of determining
compliance with the Financial Performance Covenants and achievement of other
financial measures provided for herein, such adjustments may reflect additional
operating expense reductions and other additional operating improvements or
synergies that would not be includable in pro forma financial statements
prepared in accordance with Regulation S-X but for which substantially all of
the steps necessary for the realization thereof have been taken or are
reasonably anticipated by the Borrower to be taken in the next 12-month period
following the consummation thereof, are estimated on a good faith basis by the
Borrower; provided, however, that the aggregate amount of any such adjustments
with respect to operational changes shall not exceed $10 million in any fiscal
year. The Borrower shall deliver to the Administrative Agent a certificate of a
Financial Officer of the Borrower setting forth such demonstrable or additional
operating expense reductions and other operating improvements and synergies and
information and calculations supporting them in reasonable detail.

      "Working Capital" shall mean, with respect to the Borrower and its
Subsidiaries on a consolidated basis at any date of determination, Current
Assets at such date of determination minus Current Liabilities at such date of
determination; provided that, for purposes of calculating Excess Cash Flow,
increases or decreases in Working Capital shall be calculated without regard to
any changes in Current Assets or Current Liabilities as a result of (a) any
reclassification in accordance with GAAP of assets or liabilities, as
applicable, between current and noncurrent, (b) the effects of purchase
accounting or (c) the effect of fluctuations in the amount of accrued or
contingent obligations under Swap Agreements.

                                    A-II-10
<PAGE>
                                                          ANNEX III TO EXHIBIT A

                      SUMMARY OF FINANCIAL COVENANT LEVELS

RATIO OF CONSOLIDATED TOTAL DEBT TO CONSOLIDATED EBITDA

      Permit the Consolidated Leverage Ratio on the last day of any fiscal
quarter occurring in any period set forth below to exceed of the ratio set forth
below for such period.

<Table>
<Caption>
       Period                                     Ratio
       ------                                     -----
<S>                                               <C>
       September 30, 2006 - June 30, 2007         4.50 to 1.00
       September 30, 2007 - June 30, 2008         4.00 to 1.00
       September 30, 2008 and thereafter          3.50 to 1.00
</Table>

RATIO OF CONSOLIDATED EBITDA TO CONSOLIDATED INTEREST EXPENSE

      Permit the ratio (the "Interest Coverage Ratio") of (a) EBITDA to (b) Cash
Interest Expense on the last day of any fiscal quarter, commencing on September
30, 2006, for the four quarter period ended as of such day to be less than 2.50
to 1.00; provided that the Interest Coverage Ratio shall be determined for the
relevant Test Period on a Pro Forma Basis.

MAXIMUM CAPITAL EXPENDITURES

      (a) The Borrower will not, nor will it permit any Subsidiary to, incur or
make any Capital Expenditures, (i) during any fiscal year ending prior to
September 30, 2009, in an amount exceeding (A) $20 million per annum, plus (B)
the aggregate Available Investment Basket Amount(1), and (ii) during any fiscal
year ending thereafter, in an amount exceeding (A) $25 million per annum, plus
(B) the aggregate Available Investment Basket Amount(2).

      (b) The amount of Capital Expenditures permitted to be made pursuant to
clause (a)(i)(A) and (a)(ii)(A) above in respect of any fiscal year shall be
increased by the unused amount of Capital Expenditures that were permitted to be
made in prior fiscal years pursuant to clause (a) above. Capital Expenditures in
any fiscal year shall be deemed to use, first, any amount carried forward to
such fiscal year pursuant to this clause (b), and second, the amount for such
fiscal year set forth in clause (a) above.

      (c) The amount of Capital Expenditures permitted to be made in respect of
any fiscal year shall be increased, after the consummation of any acquisition
permitted hereunder, in an amount equal to 110% of the average annual amount of
capital expenditures made by the person or business so acquired, as shown in the
financial statements of such person or business, during the two fiscal years
preceding such acquisition.

----------

(1)   This reference will be to the dividend basket based upon the retained
      portion of Excess Cash Flow.

(2)   This reference will be to the dividend basket based upon the retained
      portion of Excess Cash Flow.

                                    A-III-1
<PAGE>
                                                                       EXHIBIT B

                  $430,000,000 SENIOR SECURED CREDIT FACILITIES
                             CONDITIONS TO FUNDING:

            (a)   The execution and delivery of Credit Documentation consistent
                  with the Summary of Proposed Terms and Conditions for the
                  Credit Facilities consistent with recent Sponsor precedent.

            (b)   The Arrangers shall have received, in form and substance
                  reasonably satisfactory to them: (i) copies of the merger
                  agreement related to the Acquisition and all other
                  documentation, instruments and agreements related to the
                  Acquisition (together, the "Acquisition Agreement") (it being
                  understood that the draft Agreement and Plan of Merger dated
                  February 7, 2006 relating to the Acquisition and the related
                  disclosure schedules each delivered to the Arrangers are
                  satisfactory); and (ii) such opinions of counsel to the Loan
                  Parties and other corporate documents and customary
                  certificates and instruments, including with respect to
                  perfection and priority of liens, as the Arrangers shall
                  reasonably require. The Acquisition shall have been
                  consummated and the Acquisition Agreement shall not have been
                  amended or modified in any respect that is materially adverse
                  to the Lenders without the prior written consent of the
                  Arrangers.

            (c)   All loans under the Credit Facilities shall be in material
                  compliance with all banking and other laws and regulations.

            (d)   The Arrangers shall be reasonably satisfied that, after giving
                  pro forma effect to the Acquisition, the initial funding of
                  the Credit Facilities and the consummation of the other
                  elements of the Transactions, the ratio of aggregate total
                  funded debt (including capital leases and the initial funding
                  under the Credit Facilities on the Closing Date) of the
                  Borrower and its subsidiaries as of the Closing Date to Pro
                  Forma EBITDA for the four consecutive fiscal quarter period
                  ended December 31, 2005 (calculated in a manner consistent
                  with Regulation S-X and including the adjustments
                  substantially similar to those set forth on Annex I hereto and
                  other adjustments reasonably acceptable to the Arrangers) does
                  not exceed 4.0:1.0 (it being understood that the aggregate
                  principal amount of the

                                      B-1
<PAGE>
                  Credit Facilities may be reduced by the Borrower to satisfy
                  this requirement).

            (e)   Borrower and each of the Guarantors shall have provided the
                  documentation and other information to the Lenders that is
                  required by regulatory authorities under applicable "know your
                  customer" and anti-money-laundering rules and regulations,
                  including, without limitation, the Patriot Act.

            (f)   The Arrangers shall have received (i) copies of audited
                  financial statements for the Acquired Business and its
                  subsidiaries for the two fiscal years ended December 31, 2004
                  and interim unaudited financial statements for each quarter
                  ended after such date and more than 45 days prior to the
                  Closing Date, (ii) pro forma financial statements of the
                  Borrower and its subsidiaries for the four consecutive fiscal
                  quarter period ended December 31, 2005 after giving effect to
                  the Acquisition (prepared in accordance with Regulation S-X
                  and the SEC Rules and including the adjustments substantially
                  similar to those set forth on Annex I hereto and other
                  adjustments reasonably acceptable to the Arrangers) and a pro
                  forma balance sheet of the Borrower and its subsidiaries as of
                  the Closing Date and (iii) a certificate of chief financial
                  officer of the Borrower as to the solvency of each Loan Party,
                  on a consolidated basis, after giving effect to the
                  Transactions.

            (g)   All fees and expenses of the Arrangers and Lenders required to
                  have been paid as a condition to the funding of the Lenders
                  (including payment of the reasonable fees, expenses and other
                  charges of counsel to the Arrangers to the extent invoiced)
                  shall have been paid in full.

                                       B-2
<PAGE>
                                                            ANNEX I TO EXHIBIT B

                                 EBITDA SCHEDULE

<TABLE>
<CAPTION>
                                                    FOUR CONSECUTIVE
                                                    FISCAL QUARTER PERIOD
                                                    ENDED SEPTEMBER 30, 2005
<S>                                                 <C>
                  Nuance (before Synergies) (1)              $12.8

                  Synergies (2)                              $30.5

                  Nuance Standalone                          $43.3

                  Dictaphone(3)                              $24.3

                  Dictaphone Synergies                       $32.0

                  NUANCE/DICTAPHONE                          $99.6
</TABLE>

(1) Pro forma for Rhetorical, ART, Phonetic and Nuance acquisitions as if they
had occurred at beginning of FY2005 and addback of (i) merger expenses, (ii)
stock-based compensation expense, (iii) restructuring charges, (iv) Sarbanes
Oxley costs and (v) SEC/SPWX inquiry-related costs.

(2) Includes savings related to (i) headcount reductions for Rhetorical, ART,
Phonetic and Nuance acquisitions, and (ii) Nuance public company costs. Does not
include savings related to facility closures.

(3) Includes the expense for certain software costs that were previously
capitalized by Dictaphone.

                                      B-I-1

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