Document:

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                                                                   EXHIBIT 10.38

               AMENDED AND RESTATED EXECUTIVE EMPLOYMENT AGREEMENT

         THIS AMENDED AND RESTATED EXECUTIVE EMPLOYMENT AGREEMENT is made as of
the 1st day of October, 2001, by and between SYKES ENTERPRISES, INCORPORATED, a
Florida corporation (the "Company"), and JOHN H. SYKES (the "Executive").

                                   WITNESSETH:

         WHEREAS, the Company desires to assure itself of the Executive's
continued employment in an executive capacity;

         WHEREAS, the Company recognizes that circumstances may arise in which a
change in control of the Company occurs, through acquisition or otherwise,
thereby causing uncertainty about the Executive's future employment with the
Company without regard to the Executive's competence or past contributions,
which uncertainty may result in the loss of valuable services of the Executive
to the detriment of the Company and its shareholders, and the Company and the
Executive wish to provide reasonable security to the Executive against changes
in the Executive's relationship with the Company in the event of any such change
in control;

         WHEREAS, the Company and the Executive are desirous that any proposal
for a change in control or acquisition of the Company will be considered by the
Executive objectively and with reference only to the best interests of the
Company and its shareholders;

         WHEREAS, the Executive will be in a better position to consider the
Company's best interests if the Executive is afforded reasonable security, as
provided in this Agreement, against altered conditions of employment which could
result from any such change in control or acquisition;

         WHEREAS, the Executive desires to be employed by the Company on the
terms and conditions hereinafter set forth; and

         WHEREAS, this Agreement amends and restates that certain Executive
Employment Agreement entered into by Executive and the Company effective as of
March 6, 2000.

         NOW, THEREFORE, in consideration of the mutual covenants and agreements
of the parties contained herein, and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties hereto
covenant and agree as follows:

         1.       EMPLOYMENT AND DUTIES. Subject to the terms and conditions of
this Agreement, the Company agrees to employ the Executive, and the Executive
hereby agrees to

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                                        Company               Executive

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serve the Company in two separate capacities: 1) as Chairman of the Board
("Chairman") and 2) as President and Chief Executive Officer ("CEO"). As
Chairman, the Executive shall render to the Company such management and
policy-making services of the type customarily performed by persons serving in
similar capacities with other employers that are similar to the Company,
together with such other duties with which he is charged by the Company's
By-laws. As President and CEO, the Executive shall report directly to the
Company's Board of Directors and shall render to the Company such management and
policy-making services of the type customarily performed by persons serving in
similar capacities with other employers that are similar to the Company,
together with such other duties with which he is charged by the Company's
By-laws and subject to the overall direction and control of the Company's Board
of Directors. The Executive accepts such employment and agrees to devote his
best efforts and substantially all of his business time, skill, labor and
attention to the performance of such duties. In addition, the Executive agrees
to serve without additional compensation if elected or appointed to any office
or position, including as a director, of the Company or any subsidiary or
affiliate of the Company; provided, however, that the Executive shall be
entitled to receive such benefits and additional compensation, if any, that is
paid to executive officers of the Company in connection with such service.

         2.       TERM. Subject to the terms and conditions of this Agreement,
including but not limited to the provisions for termination set forth in Section
5 hereof, the employment of the Executive under this Agreement shall commence on
the date hereof and shall continue through and including the close of business
on the fifth anniversary of the date hereof (the "Initial Term"); provided,
however, that upon the expiration of the Initial Term, this Agreement shall
automatically renew on a year-to-year basis (each year being referred to as a
"Successor Term") unless either party delivers written notice of termination to
the other party at least 180 days prior to the expiration of the Initial Term or
the then-current Successor Term (the Initial Term and all Successor Terms shall
be referred to as the "Term").

         3.       COMPENSATION.

                  (a)      Annual Base Salary and Bonus. As compensation for his
services under this Agreement, the Executive shall receive, and the Company
shall pay, an annual base salary of such amount as shall be determined by the
Company's Board of Directors not less than Five Hundred Fifty Thousand Dollars
($550,000) until December 31, 2002, and thereafter during the Term at such
annual base salary as shall be determined by the Company's Board of Directors;
provided, however, the annual base salary shall be increased by (i) at least
thirty percent (30%) on the second (2nd) anniversary of the date hereof (i.e.,
October 1, 2003) and (ii) at least fifteen percent (15%) on the fourth
anniversary of the date hereof and at least fifteen percent (15%) on each
bi-annual (i.e., two year) anniversary thereafter. Such annual base salary shall
be payable in equal installments in accordance with the policy then prevailing
for the Company's executives. In addition to such annual base salary, the
Executive shall be entitled, during the Term, to a performance bonus as
determined by the Compensation Committee of the Board of Directors (or other
committee performing similar functions), and to participate in and receive
payments from all other bonus and other incentive compensation plans as may be
adopted by the Company as are made available to other executive officers of the
Company. At the end of each fiscal year, the

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                                        Company               Executive

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Board of Directors in its discretion may award to the Executive a bonus based on
the Executive's performance during such fiscal year. Stock options may be
granted to the Executive from time to time at the sole discretion of the Board
of Directors.

                  (b)      Payments. All amounts paid pursuant to this Agreement
shall be subject to withholding or deduction by reason of the Federal Insurance
Contribution Act, Federal income tax, state and local income tax, if any, and
comparable laws and regulations.

                  (c)      Other Benefits. The Executive shall be reimbursed by
the Company for all reasonable and customary travel and other business expenses
incurred by him in the performance of his duties hereunder in accordance with
the Company's standard policy regarding expense verification practices. The
Executive shall be entitled to the fringe benefits which the Company may from
time to time make available to its executive officers generally, that number of
weeks paid vacation per year that is available to other executive officers of
the Company, and shall be eligible to participate in such pension, life
insurance, health insurance, disability insurance and other employee benefits
plans, if any, which the Company may from time to time make available to its
executive officers generally.

         4.       COVENANT NOT TO COMPETE.

                  (a)      The Executive covenants and agrees that, during his
employment by the Company under this Agreement, he will not:

                           (i)      directly or indirectly engage in, continue
         in or carry on the business of the Company, or any business
         substantially similar thereto, including owning or controlling any
         financial interest in, any corporation, partnership, firm or other form
         of business organization which competes with or is engaged in or
         carries on any aspect of such business or any business substantially
         similar thereto;

                           (ii)     consult with, advise or assist in any way,
         whether or not for consideration, any corporation, partnership, firm or
         other business organization which is now, becomes or may become a
         competitor of the Company in any aspect of the Company's business
         during the Executive's employment with the Company, including, but not
         limited to: advertising or otherwise endorsing the products of any such
         competitor; soliciting customers or otherwise serving as an
         intermediary for any such competitor; or loaning money or rendering any
         other form of financial assistance to or engaging in any form of
         business transaction whether or not on an arms' length basis with any
         such competitor; or

                           (iii)    engage in any practice the purpose of which
         is to evade the provisions of this Agreement or to commit any act which
         is detrimental to the successful continuation of, or which adversely
         affects, the business or the Company;

provided, however, that the foregoing shall not preclude the Executive's
ownership of not more than 5% of the equity securities of a corporation which
has such securities registered under Section 12 of the Securities Exchange Act
of 1934, as amended (the "Exchange Act").

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                                        Company               Executive

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                  (b)      The Executive agrees that the geographic scope of
this covenant not to compete shall extend to such geographic area where the
Company conducts business at any time during the Term of this Agreement.

                  (c)      In the event of any breach of this covenant not to
compete, the Executive recognizes that the remedies at law will be inadequate
and that in addition to any relief at law which may be available to the Company
for such violation or breach and regardless of any other provision contained in
this Agreement, the Company shall be entitled to equitable remedies (including
an injunction) and such other relief as a court may grant after considering the
intent of this Section 4.

                  (d)      In the event a court of competent jurisdiction
determines that the provisions of this covenant not to compete are excessively
broad as to duration, geographic scope, prohibited activities or otherwise, the
parties agree that this covenant shall be reduced or curtailed to the extent
necessary to render it enforceable.

                  (e)      The restrictions set forth in this Section 4 shall
terminate upon the date that Executive ceases to be employed by the Company
under this Agreement.

         5.       TERMINATION.

                  (a)      Death. The Executive's employment hereunder shall
terminate upon his death.

                  (b)      Disability. If, during the Term, the Executive
becomes physically or mentally disabled in accordance with the terms and
conditions of any disability insurance policy covering the Executive or, if due
to such physical or mental disability, the Executive becomes unable for a period
of more than twelve (12) consecutive months to perform his duties hereunder on
substantially a full-time basis as determined by the Company in its sole
reasonable discretion, the Company may, at its option, terminate the Executive's
employment hereunder upon not less than thirty (30) days' written notice of
termination.

                  (c)      Cause. The Company may terminate the Executive's
employment hereunder only for Cause, and such a termination shall be effective
immediately upon written notice of termination. For purposes of this Agreement,
the Company shall have "Cause" to terminate the Executive's employment
hereunder: (i) if the Executive engages in conduct which has caused, or is
reasonably likely to cause, demonstrable and serious injury to the Company; (ii)
if the Executive is convicted of a felony, as evidenced by a binding and final
judgment, order or decree of a court of competent jurisdiction, which
substantially impairs the Executive's ability to perform his duties hereunder;
or (iii) for the Executive's material violation of this Agreement, including
without limitation, Section 4 hereof.

                  (d)      Voluntary Termination by Executive. The Executive may
terminate his employment hereunder at any time and for any reason by delivering
written notice of termination to the Company. However, if Executive terminates
his employment for Good Reason

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                                        Company               Executive

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(as defined below), such termination shall be deemed to be a termination by the
Company without Cause and therefore a breach of this Agreement by the Company.
For purposes of this Agreement, the term "Good Reason" shall mean (i) a Change
of Control of the Company (as defined in Appendix A hereto), (ii) a good faith
determination by the Executive that there has been a breach of this Agreement by
the Company, (iii) a material adverse change in the Executive's working
conditions or status, (iv) the deletion of, or change in, any of the following
three titles of Executive: Chairman of the Board, CEO, or President, (v) a
significant relocation of the Executive's principal office, (vi) a significant
increase in travel requirements, or (vii) an impairment of the Executive's
health to an extent that makes the continued performance of his duties hereunder
hazardous to his physical or mental health or his life. If Executive desires to
terminate his employment for Good Reason, he shall deliver written notice of
termination to the Company indicating in reasonable detail the facts and
circumstances alleged to provide a basis for such termination and shall cease
performing the Executive's duties hereunder on the date which is ten (10) days
after delivery of the notice, which date shall also be the date of termination
of the Executive's employment.

                  (e)      Benefits. The following shall apply upon termination
of the Executive's employment for any reason:

                           (i)      Notwithstanding anything to the contrary
         herein contained, the Executive shall receive all compensation and
         other benefits to which he was entitled under this Agreement or
         otherwise as an employee of the Company through the termination date,
         including payments of base salary accrued hereunder through the
         calendar month in which such termination occurs. Such amounts shall be
         in addition to any damages, if any, to which Executive may be entitled
         as a result of such termination.

                           (ii)     Upon the termination of Employee's
         employment under this Agreement, Executive and his spouse shall, during
         the Executive's lifetime and if Executive is married at his time of
         death, for his then spouse during her lifetime, have the right to
         continue to participate in all employee benefit plans and programs
         (including health and life insurance plans) in which the Executive was
         entitled to participate immediately prior to the date of termination of
         the Executive's employment, provided that the Executive's (or his
         spouse) continued participation is possible under the general terms and
         provisions of such plans and programs. However, such participation
         shall be at the sole expense of Executive and/or his spouse.

                           (iii)    For the rest of Executive's lifetime, the
         Company shall, if the Company determines that such resources are
         reasonably available under the circumstances existing at the time of
         the termination of the Executive's employment, provide an office and a
         secretary to the Executive in the Company's principal executive
         offices.

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                                        Company               Executive

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         6.       SUCCESSORS.

                  (a)      If the Company sells, assigns or transfers all or
substantially all of its business and assets to any Person (as defined in
Appendix A hereto) or if the Company merges into or consolidates or otherwise
combines (where the Company does not survive such combination) with any Person
(any such event, a "Sale of Business"), then the Company shall assign all of its
right, title and interest in this Agreement as of the date of such event to such
Person, and the Company shall cause such Person, by written agreement in form
and substance reasonably satisfactory to the Executive, to expressly assume and
agree to perform from and after the date of such assignment all of the terms,
conditions and provisions imposed by this Agreement upon the Company. Failure of
the Company to obtain such agreement prior to the effective date of such Sale of
Business shall be a breach of this Agreement. In case of such assignment by the
Company and of assumption and agreement by such Person, as used in this
Agreement, "Company" shall thereafter mean such Person which executes and
delivers the agreement provided for in this Section 6 or which otherwise becomes
bound by all the terms and provisions of this Agreement by operation of law, and
this Agreement shall inure to the benefit of, and be enforceable by, such
Person. The Executive shall, in the Executive's discretion, be entitled to
proceed against any or all of such Persons, any Person which theretofore was
such a successor to the Company (as defined in the first paragraph of this
Agreement) and the Company (as so defined) in any action to enforce any rights
of the Executive hereunder. Except as provided in this Subsection, this
Agreement shall not be assignable by the Company. This Agreement shall not be
terminated by the voluntary or involuntary dissolution of the Company.

                  (b)      This Agreement and all rights of the Executive shall
inure to the benefit of and be enforceable by the Executive's personal or legal
representatives, executors, administrators, heirs and beneficiaries. All amounts
payable to the Executive under this Agreement if the Executive had lived shall
be paid, in the event of the Executive's death, to the Executive's estate, heirs
and representatives; provided, however, that the foregoing shall not be
construed to modify any terms of any benefit plan of the Company, as such terms
are in effect on the date of the Executive's death, that expressly govern
benefits under such plan in the event of the Executive's death.

                  7.       SEVERABILITY. The provisions of this Agreement shall
be regarded as divisible, and if any of said provisions or any part hereof are
declared invalid or unenforceable by a court of competent jurisdiction, then the
validity and enforceability of the remainder of such provisions or parts hereof
and the applicability thereof shall not be affected thereby.

                  8.       AMENDMENT. This Agreement may not be amended or
modified at any time except by written instrument executed by the Company and
the Executive.

                  9.       WITHHOLDING. The Company shall be entitled to
withhold from amounts to be paid to the Executive hereunder any federal, state
or local withholding or other taxes or charges which it is from time to time
required to withhold; provided, that the amount so withheld shall not exceed the
minimum amount required to be withheld by law (unless the Executive has
otherwise indicated in writing). The Company shall be entitled to rely on an
opinion of

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                                        Company               Executive

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nationally recognized tax counsel if any question as to the amount or
requirement of any such withholding shall arise.

         10.      NOTICE. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when actually received, whether hand-delivered (as long as
receipt is acknowledged), sent by telecopier, facsimile transmission or other
electronic means of transmitting written documents (as long as receipt is
acknowledged) or mailed by United States certified or registered mail, return
receipt requested, postage prepaid, addressed as follows:

         If to the Executive:

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                                        Company               Executive

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            If to the Company:
            Sykes Enterprises, Incorporated
            100 North Tampa Street
            Suite 3900
            Tampa, Florida 33602
            Attn: Chairperson - Compensation Committee of the Board of Directors

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

         11.      NO WAIVER; ENTIRE AGREEMENT. No waiver by any party hereto of
any breach of this Agreement by any other party hereto shall be deemed a waiver
of any similar or dissimilar term or condition at the same or at any prior or
subsequent time. This Agreement is the entire agreement between the parties
hereto with respect to the Executive's employment by the Company and there are
no agreements or representations, oral or otherwise, expressed or implied, with
respect to or related to the employment of the Executive which are not set forth
in this Agreement.

         12.      NO ASSIGNMENT. Except as expressly set forth herein, no party
shall assign any of his or its rights under this Agreement without the prior
written consent of the other party and any attempted assignment without such
prior written consent shall be null and void and without legal effect.

         13.      COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall be deemed to be an original but all of which
together will constitute but one and the same instrument.

         14.      GOVERNING LAW.

                  (a)      The validity, interpretation, construction and
performance of this Agreement shall be governed by the internal laws of the
State of Florida, except that Section 14(b) shall be construed in accordance
with the Federal Arbitration Act if arbitration is chosen by the Executive as
the method of dispute resolution.

                  (b)      Any dispute arising out of this Agreement shall, at
the Executive's election, be determined by either (i) arbitration under the
rules of the American Arbitration Association then in effect (but subject to any
evidentiary standards set forth in this Agreement), in which both parties shall
be bound by the arbitration award, or (ii) by litigation. Whether the dispute is
to be settled by arbitration or litigation, the venue for the arbitration or
litigation shall be Tampa, Florida or, at the Executive's election, if the
Executive is no longer residing or working in the Tampa, Florida metropolitan
area, in the judicial district encompassing the city in which the Executive
resides; provided, that, if the Executive is not then residing in the United
States, the election of the Executive with respect to such venue shall be either
Tampa, Florida or in the judicial district encompassing that city in the United
States among the thirty cities having

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                                        Company               Executive

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the largest population (as determined by the most recent United States Census
data available at that time) that is closest to the Executive's residence. The
parties consent to personal jurisdiction in each trial court in the selected
venue having subject matter jurisdiction notwithstanding their residence or
situs, and each party irrevocably consents to service of process in the manner
provided hereunder for the giving of notices.

         15.      CERTAIN RULES OF CONSTRUCTION. No party shall be considered as
being responsible for the drafting of this Agreement for the purpose of applying
any rule construing ambiguities against the drafter or otherwise. No draft of
this Agreement shall be taken into account in construing this Agreement. Any
provision of this Agreement which requires an agreement in writing shall be
deemed to require that the writing in question be signed by the Executive and an
authorized representative of the Company.

         16.      HEADINGS. The headings herein contained are for reference only
and shall not affect the meaning or interpretation of any provision of this
Agreement.

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                                        Company               Executive

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                                   APPENDIX A

         For purposes of Section 5(d) of this Agreement, a Change of Control
shall be deemed to have occurred if the event set forth in any one of the
following paragraphs shall have occurred:

                           (i)      any person or entity, or group thereof
         acting in concert (a "Person") (other than (A) the Company or any of
         its subsidiaries, (B) a trustee or other fiduciary holding securities
         under any employee benefit plan of the Company or any of its
         subsidiaries, (C) an underwriter temporarily holding securities
         pursuant to an offering of such securities or (D) a corporation owned,
         directly or indirectly, by the stockholders of the Company in
         substantially the same proportions as their ownership of stock in the
         Company), being or becoming the "beneficial owner" (as such term is
         defined in Securities and Exchange Commission ("SEC") Rule 13d-3 under
         the Exchange Act) of securities of the Company which, together with
         securities previously owned, confer upon such person, entity or group
         the combined voting power, on any matters brought to a vote of
         shareholders, of twenty percent (20%) or more of the then outstanding
         shares of voting securities of the Company; or

                           (ii)     the sale, assignment or transfer of assets
         of the Company or any subsidiary or subsidiaries, in a transaction or
         series of transactions, if the aggregate consideration received or to
         be received by the Company or any such subsidiary in connection with
         such sale, assignment or transfer is greater than fifty percent (50%)
         of the book value, determined by the Company in accordance with
         generally accepted accounting principles, of the Company's assets
         determined on a consolidated basis immediately before such transaction
         or the first of such transactions; or

                           (iii)    the merger, consolidation, share exchange or
         reorganization of the Company (or one or more direct or indirect
         subsidiaries of the Company) as a result of which the holders of all of
         the shares of capital stock of the Company as a group would receive
         less than fifty percent (50%) of the combined voting power of the
         voting securities of the Company or such surviving or resulting entity
         or any parent thereof immediately after such merger, consolidation,
         share exchange or reorganization; or

                           (iv)     the adoption of a plan of complete
         liquidation or the approval of the dissolution of the Company; or

                           (v)      the commencement (within the meaning of SEC
         Rule 13e-4 under the Exchange Act) of a tender or exchange offer which,
         if successful, would result in a Change of Control of the Company; or

                           (vi)     a determination by the Board of Directors of
         the Company, in view of the then current circumstances or impending
         events, that a Change of Control of the Company has occurred or is
         imminent, which determination shall be made for the specific purpose of
         triggering the operative provisions of this Agreement.

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                                        Company               Executive

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         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written.

                                       SYKES ENTERPRISES, INCORPORATED

Dated:                                 By: /S/ Ernest J. Milani
      ----------------------------        --------------------------------------
                                          Ernest J. Milani,
                                          Chairman - Compensation Committee

                                       EXECUTIVE

Dated:                                 /S/ John H. Sykes
      ----------------------------     -----------------------------------------
                                       John H. Sykes, individually

                                       11<PAGE>
[SYKES LOGO]

                                                                   EXHIBIT 10.39

                              EMPLOYMENT AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL
AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE
EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND STRATEGIC INFORMATION. CONSULT WITH
YOUR LEGAL COUNSEL IF ALL THE TERM OR RENEWAL PERIOD AND PROVISIONS OF THIS
AGREEMENT ARE NOT FULLY UNDERSTOOD BY YOU.

         THIS AGREEMENT is made as of the 1st day of October, 2001, by and
between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the "Company"),
and JAMES T. HOLDER (the "Executive").

                                   WITNESSETH:

         WHEREAS, the Company desires to assure itself of the Executive's
continued employment in an executive capacity; and

         WHEREAS, the Executive desires to be employed by the Company on the
terms and conditions hereinafter set forth.

         NOW, THEREFORE, in consideration of the mutual covenants and agreements
of the parties contained herein, and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties hereto
covenant and agree as follows:

         1.       EMPLOYMENT AND DUTIES. Subject to the terms and conditions of
this Agreement, the Company shall employ the Executive during the Term or
Renewal Period(s) (as hereinafter defined) in such management capacities as may
be assigned from time to time by the Company. The Executive accepts such
employment and agrees to devote his/her best efforts and entire business time,
skill, labor, and attention to the performance of such duties. The Executive
agrees to promptly provide a description of any other commercial duties or
pursuits engaged in by the Executive to the Company's Board of Directors. If the
Board of Directors determines in good faith that such activities conflict with
the Executive's performance of his/her duties hereunder, the Executive shall
promptly cease such activities to the extent as directed by the Board of
Directors. It is acknowledged and agreed that such description shall be made
regarding any such activities in which the Executive owns more than 5% of the
ownership of the organization or which may be in violation of Section 5 hereof,
and that the failure of the Executive to provide any such description shall
enable the Company to terminate the Executive for Cause (as provided in Section
6(c) hereof). The Company agrees to hold any such information provided by the
Executive confidential and not disclose the same to any person other than a
person to whom disclosure is reasonably necessary or appropriate in light of the
circumstances. In addition, the Executive agrees to serve without additional
compensation if elected or appointed to any office or position, including as a
director, of the Company or any subsidiary or affiliate of the Company;
provided, however, that the Executive shall be entitled to receive such benefits
and additional compensation, if any, that is paid to executive officers of the
Company in connection with such service.

         2.       TERM OR RENEWAL PERIOD. Subject to the Term or Renewal
Period(s) and conditions of this Agreement, including, but not limited to, the
provisions for termination set forth in Section 6 hereof, the employment of the
Executive under this Agreement shall commence on the effective date hereof and
shall continue for the term of employment stated in Exhibit A attached hereto
and incorporated herein (such Term shall herein be defined as the "Term").
Provided, however, that this Agreement shall renew automatically for successive
one (1) year periods ("Renewal Periods") unless either party gives written
notice of termination at least that number of days set forth on Exhibit A before
the end of the Term or Renewal Period, as applicable (the "Renewal Notice

<PAGE>

Period"). The Executive agrees that some portions of this Agreement, including
Sections 4, 5, and 6 hereof, will remain in force after the termination of this
Agreement.

         3.       COMPENSATION.

         (a)      Base Salary and Bonus. As compensation for the Executive's
services under this Agreement, the Executive shall receive and the Company shall
pay a weekly base salary set forth on Exhibit A. Such base salary may be
increased but not decreased during the Term or Renewal Period in the Company's
discretion based upon the Executive's performance and any other factors the
Company deems relevant. Such base salary shall be payable in accordance with the
policy then prevailing for the Company's executives. In addition to such base
salary, the Executive shall be entitled during the Term or Renewal Period to a
performance bonus set forth on Exhibit A and to participate in and receive
payments from, at the Company's election, other bonus and other incentive
compensation plans, if any, as may be adopted by the Company.

         (b)      Payments. All amounts paid pursuant to this Agreement shall be
subject to withholding or deduction by reason of the Federal Insurance
Contribution Act, federal income tax, state and local income tax, if any, and
comparable laws and regulations.

         (c)      Other Benefits. The Executive shall be reimbursed by the
Company for all reasonable and customary travel and other business expenses
incurred by the Executive in the performance of the Executive's duties hereunder
in accordance with the Company's standard policy regarding expense verification
practices. The Executive shall be entitled to that number of weeks paid vacation
per year that is available to other executive officers of the Company in
accordance with the Company's standard policy regarding vacations and such other
fringe benefits as may be set forth on Exhibit A and shall be eligible to
participate in such pension, life insurance, health insurance, disability
insurance, and other executive benefits plans, if any, which the Company may
from time to time make available to its executive officers generally.

         4.       CONFIDENTIAL INFORMATION.

         (a)      The Executive has acquired and will acquire information and
knowledge respecting the intimate and confidential affairs of the Company,
including, without limitation, confidential information with respect to the
Company's technical data, research and development projects, methods, products,
software, financial data, business plans, financial plans, customer lists,
business methodology, processes, production methods and techniques, promotional
materials and information, and other similar matters treated by the Company as
confidential (the "Confidential Information"). Accordingly, the Executive
covenants and agrees that during the Executive's employment by the Company
(whether during the Term or Renewal Period hereof or otherwise) and thereafter,
the Executive shall not, without the prior written consent of the Company,
disclose to any person, other than a person to whom disclosure is reasonably
necessary or appropriate in connection with the performance by the Executive of
the Executive's duties hereunder, any Confidential Information obtained by the
Executive while in the employ of the Company.

         (b)      The Executive agrees that all memoranda; notes; records;
papers or other documents; computer disks; computer, video or audio tapes;
CD-ROMs; all other media and all copies thereof relating to the Company's
operations or business, some of which may be prepared by the Executive; and all
objects associated therewith in any way obtained by the Executive shall be the
Company's property. This shall include, but is not limited to, documents;
computer disks; computer, video and audio tapes; CD-ROMs; all other media and
objects concerning any technical data, methods, products, software, research and
development projects, financial data, financial plans, business plans, customer
lists, contracts, price lists, manuals, mailing lists, advertising materials;
and all other materials and records of any kind that may be in the Executive's
possession or under the Executive's control. The Executive shall not, except for
the Company's use, copy or duplicate any of the aforementioned documents or
objects, nor remove them from the Company's facilities, nor use any information
concerning them except for the Company's benefit, either during the Executive's
employment or thereafter. The Executive covenants and agrees that the Executive
will deliver all of the aforementioned documents and objects, if any, that may
be in the

<PAGE>

Executive's possession to the Company upon termination of the Executive's
employment, or at any other time at the Company's request.

         (c)      In any action to enforce or challenge these Confidential
Information provisions, the prevailing party is entitled to recover its
attorney's fees and costs.

         5.       COVENANT NOT-TO-COMPETE AND NO SOLICITATION. Executive
recognizes that the Company is in the business of employing individuals to
provide specialized and technical services to the Company's Clients. The purpose
of these Covenant Not-to-Compete and No Solicitation provisions are to protect
the relationship which exists between the Company and its Client while Executive
is employed and after Executive leaves the employ of the Company. The
consideration for these Covenant Not-to-Compete and No Solicitation provisions
is the Executive's employment with the Company.

                  (a)      Executive acknowledges the following:

                           (1)      The Company expended considerable resources
                  in obtaining contracts with its Clients;

                           (2)      The Company expended considerable resources
                  to recruit and hire employees who could perform services for
                  its Clients;

                           (3)      Through his/her employ with the Company,
                  Executive will develop a substantial relationship with the
                  Company's existing or potential Clients, including, but not
                  limited to, being the sole or primary contact between the
                  Client and the Company;

                           (4)      Executive will be exposed to valuable
                  confidential business information about the Company, its
                  Clients, and the Company's relationship with its Client;

                           (5)      By providing services on behalf of the
                  Company, Executive will develop and enhance the valuable
                  business relationship between the Company and its Client;

                           (6)      The relationship between the Company and its
                  Client depends on the quality and quantity of the services
                  Executive performs;

                           (7)      Through employment with the Company,
                  Executive will increase his/her opportunity to work directly
                  for the Client or for a competitor of the Company; and

                           (8)      The Company will suffer irreparable harm if
                  Executive breaches these Covenant Not-to-Compete and No
                  Solicitation provisions of this Agreement.

                  (b)      Executive agrees that:

                           (1)      The relationship between the Company and its
                  Client (developed and enhanced when the Executive performs
                  services on behalf of the Company) is a legitimate business
                  interest for the Company to protect;

                           (2)      The Company's legitimate business interest
                  is protected by the existence and enforcement of these
                  Covenant Not-to-Compete and No Solicitation provisions;

                           (3)      The business relationship which is created
                  or exists between the Company and its Client, or the goodwill
                  resulting from it, is a business asset of the Company and not
                  the Executive; and

<PAGE>

                  (4)      Executive will not seek to take advantage of
         opportunities which result from his/her employment with the Company and
         that entering into the Agreement containing Covenant Not-to-Compete and
         No Solicitation provisions is reasonable to protect the Company's
         business relationship with its Clients.

         (c)      Restrictions on Executive. During the Term or Renewal
Period(s) of this Agreement and for a period of time set forth on herein after
the termination of this Agreement, for whatever reason, whether such termination
was by the Company or the Executive, voluntarily or involuntarily, and whether
with or without cause, Executive agrees that he/she shall not, as a principal,
employer, stockholder, partner, agent, consultant, independent contractor,
employee, or in any other individual or representative capacity:

                  (1)      Directly or indirectly engage in, continue in, or
         carry on the business of the Company or any business substantially
         similar thereto, including owning or controlling any financial interest
         in any corporation, partnership, firm, or other form of business
         organization which competes with or is engaged in or carries on any
         aspect of such business or any business substantially similar thereto;

                  (2)      Consult with, advise, or assist in any way, whether
         or not for consideration of any kind, any corporation, partnership,
         firm, or other business organization which is now, becomes, or may
         become a competitor of the Company in any aspect of the Company's
         business during the Executive's employment with the Company, including,
         but not limited to, advertising or otherwise endorsing the products of
         any such competitor or loaning money or rendering any other form of
         financial assistance to or engaging in any form of transaction whether
         or not on an arm's length basis with any such competitor;

                  (3)      Provide or attempt to provide or solicit the
         opportunity to provide or advise others of the opportunity to provide
         any services of the type Executive performed for the Company or the
         Company's Clients (regardless of whether and how such services are to
         be compensated, whether on a salaried, time and materials, contingent
         compensation, or other basis) to or for the benefit of any Client (i)
         to which Executive has provided services in any capacity on behalf of
         the Company, or (ii) to which Executive has been introduced to or about
         which the Executive has received information through the Company or
         through any Client from which Executive has performed services in any
         capacity on behalf of the Company;

                  (4)      Retain or attempt to retain, directly or indirectly,
         for itself or any other party, the services of any person, including
         any of the Company's employees, who were providing services to or on
         behalf of the Company while Executive was employed by the Company and
         to whom Executive has been introduced or about whom Executive has
         received information through the Company or through any Client for
         which Executive has performed services in any capacity on behalf of the
         Company;

                  (5)      Engage in any practice, the purpose of which is to
         evade the provisions of this Agreement or to commit any act which is
         detrimental to the successful continuation of or which adversely
         affects the business or the Company; provided, however, that the
         foregoing shall not preclude the Executive's ownership of not more than
         2% of the equity securities of a company whose securities are
         registered under Section 12 of the Securities Exchange Act of 1934, as
         amended;

                  (6)      For purpose of these Covenant Not-to-Compete and No
         Solicitation provisions, Client includes any subsidiaries, affiliates,
         customers, and clients of the Company's Clients. The Executive agrees
         that the geographic scope of this Covenant Not-to-Compete shall extend
         to the geographic area where the Company's Clients conduct business at
         any time during the Term or Renewal Period(s) of this Agreement. For
         purposes of this Agreement, "Clients" means any person or entity to
         which the Company provides or has provided within a period of one (1)
         year

<PAGE>

         prior to the Executive's termination of employment, labor, materials or
         services for the furtherance of such entity's or person's business or
         any person or entity that within such period of one (1) year the
         Company has pursued or communicated with for the purpose of obtaining
         business for the Company.

         (d)      Enforcement. These Covenant Not-to-Compete and No Solicitation
provisions shall be construed and enforced under the laws of the State of
Florida. In the event of any breach of this Covenant Not-to-Compete, the
Executive recognizes that the remedies at law will be inadequate, and that in
addition to any relief at law which may be available to the Company for such
violation or breach and regardless of any other provision contained in this
Agreement, the Company shall be entitled to equitable remedies (including an
injunction) and such other relief as a court may grant after considering the
intent of this Section 5. It is further acknowledged and agreed that the
existence of any claim or cause of action on the part of the Executive against
the Company, whether arising from this Agreement or otherwise, shall in no way
constitute a defense to the enforcement of this Covenant Not-to-Compete, and the
duration of this Covenant Not-to-Compete shall be extended in an amount which
equals the time period during which the Executive is or has been in violation of
this Covenant Not-to-Compete. In the event a court of competent jurisdiction
determines that the provisions of this Covenant Not-to-Compete are excessively
broad as to duration, geographic scope, prohibited activities or otherwise, the
parties agree that this covenant shall be reduced or curtailed only to the
extent necessary to render it enforceable.

         e)       In an action to enforce or challenge these Covenant
Not-to-Compete and No Solicitation provisions, the prevailing party is entitled
to recover its attorney's fees and costs.

         f)       By signing this Agreement, the Executive acknowledges that
he/she understands the effects of these Covenant Not-to-Compete and No
Solicitation provisions and agrees to abide by them.

         6.       TERMINATION

         (a)      Death. The Executive's employment hereunder shall terminate
upon his/her death.

         (b)      Disability. If during the Term or Renewal Period(s) the
Executive becomes physically or mentally disabled in accordance with the terms
and conditions of any disability insurance policy covering the Executive, or, if
due to such physical or mental disability the Executive becomes unable for a
period of more than six (6) consecutive months to perform his/her duties
hereunder on substantially a full-time basis as determined by the Company in its
sole reasonable discretion, the Company may, at its option, terminate the
Executive's employment hereunder upon not less than thirty (30) days' written
notice.

         (c)      Cause. The Company may terminate the Executive's employment
hereunder for Cause effective immediately upon notice. For purposes of this
Agreement, the Company shall have "Cause" to terminate the Executive's
employment hereunder: (i) if the Executive engages in conduct which has caused
or is reasonably likely to cause demonstrable and serious injury to Company;
(ii) if the Executive is convicted of a felony as evidenced by a binding and
final judgment, order, or decree of a court of competent jurisdiction; (iii) for
the Executive's neglect of his/her duties hereunder or the Executive's refusal
to perform his/her duties or responsibilities hereunder as determined by the
Company's Board of Directors in good faith; (iv) consistent failure to achieve
goals established by the Board of Directors or their designee(s); (v) gross
incompetence; (vi) for the Executive's violation of this Agreement, including,
without limitation, Section 5 hereof; (vii) chronic absenteeism; (viii) for use
of illegal drugs; (ix) insobriety by the Executive while performing his or her
duties hereunder; and (x) for any act of dishonesty or falsification of reports,
records, or information submitted by the Executive to the Company.

         (d)      Payments Upon Termination. In the event of a termination of
the Executive's employment pursuant to Section 6 or by the Executive, all
payments and Company benefits to the Executive hereunder, except the payments
(if any) provided below, shall immediately cease and terminate. In the event of
an early termination by the Company of the Executive's employment with the
Company for any reason other than pursuant to Sections

<PAGE>

6(a) (b) and (c), the Company shall pay the Executive an amount equal to the
Liquidated Damages defined in (e) below (in lieu of actual damages) for the
early termination of his/her employment. In the event of a termination of the
Executive's employment for any reason other than pursuant to Section 6(a) (b)
and (c), the Covenant Not-to-Compete set forth in Section 5 hereof shall remain
in full force and effect for the period set forth in (e) below. If the Company
terminates the Executive's employment pursuant to Section 6(a) (b) and (c) or
the Executive terminates such employment, the Executive shall not be entitled to
any Liquidated Damages and the Covenant Not-to-Compete set forth in Section 5
hereof shall remain in full force and effect as set forth in (e) below.
Notwithstanding anything to the contrary herein contained, and in addition to
any other compensation to which the Executive may be entitled to receive
pursuant to this Agreement, the Executive shall receive all compensation and
other benefits to which he or she was entitled under this Agreement or otherwise
as an executive of the Company through the termination date. Executive shall not
be entitled to any Liquidated Damages in the event the Company does not
terminate this Agreement but elects not to renew this Agreement as permitted by
Section 2 hereof.

         (e)      Liquidated Damages and Non-Competition/Solicitation. The
Liquidated Damages ("Liquidated Damages") amount, if due as provided above,
shall be equal to the weekly amount stated as Base Salary on Exhibit A, through
the end of the Term or Renewal Period of the Agreement or for fifty two (52)
weeks, whichever is greater. The provisions of Section 5 (the
"Non-Competition/Solicitation Provisions") shall survive the early termination
of this Agreement, by either party, and for any reason, through the end of the
Term or Renewal Period of the Agreement or for fifty two (52) weeks, whichever
is greater. Provided, however, the Company may elect, in its sole discretion, to
release the Executive from all or any portion of the term of the Covenant
Not-to-Compete set forth in Section 5 hereof. In the event the Company elects to
release the Executive from such covenants, the amount of Liquidated Damages
payable hereunder, if any, shall be reduced by an amount equal to the weekly
amount stated as Base Salary on Exhibit A, times the number of weeks the Company
has elected to release the Executive from such covenants. Provided however,
notwithstanding anything herein to the contrary, the amount of Liquidated
Damages shall not be less than the weekly amount stated as Base Salary on
Exhibit A, times the number of weeks remaining between the early termination
date and the end of the Term or Renewal Period. The amount of Liquidated Damages
shall be paid biweekly in equal installments over such period. Not withstanding
anything here to the contrary, the Non-Solicitation restrictions set forth in
Section 5(c)(4) shall survive the termination of this Agreement and remain in
effect for the greater of fifty two (52) full weeks following termination or the
full stated Term or Renewal Period of this Agreement.

         (f)      Condition Precedent to Receipt of Liquidated Damages.
Executive expressly agrees that in the event of a termination of this Agreement
prior to the expiration of the Term or Renewal Period, Executive will execute an
agreement containing the waiver and release provisions set forth on Exhibit "B."
Executive agrees and acknowledges that the execution of such an agreement upon
termination prior to the expiration of the Term or Renewal Period, is a
condition precedent to the obligation of the Company to pay any Liquidated
Damages hereunder. The provisions set forth in Exhibit "B" provide for the
release and waiver of important rights and/or claims that Executive might have
against the Company at the time of any early termination of this Agreement.
Executive hereby represents and warrants that he /she has read the attached
Exhibit "B" and fully and completely understands the provisions thereof.

         7.       NOTICE. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when hand-delivered, sent by telecopier, facsimile
transmission, or other electronic means of transmitting written documents (as
long as receipt is acknowledged) or mailed by United States certified or
registered mail, return receipt requested, postage prepaid, addressed as
follows:

         If to the Executive, to the address set forth on the signature page.

         If to the Company:        Sykes Enterprises, Incorporated
                                   100 North Tampa Street, Suite 3900
                                   Tampa, Florida 33602
                                   Attention: Group Executive and Sr. VP
                                              Human Resources

<PAGE>

                                   with a copy to:

                                   Sykes Enterprises, Incorporated
                                   100 North Tampa Street, Suite 3900
                                   Tampa, Florida 33602
                                   Attention: General Counsel

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

         8.       ENFORCEMENT AND GOVERNING LAW. It is stipulated that a breach
by Executive of the restrictive covenants set forth in Sections 4 and 5 of this
Agreement will cause irreparable damage to Company or its Clients, and that in
the event of any breach of those provisions, Company is entitled to injunctive
relief restraining Executive from violating or continuing a violation of the
restrictive covenants as well as other remedies it may have. Additionally, such
covenants shall be enforceable against the Executive's successors or assigns or
by successor assigns.

         The validity, interpretation, construction, and performance of this
Agreement shall be governed by the internal laws of the State of Florida. Any
litigation to enforce this Agreement shall be brought in the state or federal
courts of Hillsborough County, Florida, which is the principal place of business
for Company and which is considered to be the place where this Agreement is
made. Both parties hereby consent to such courts' exercise of personal
jurisdiction over them.

         9.       ARBITRATION OF DISPUTES.

         (a)      Duty to Arbitrate. Except for any claim by the Company to
enforce the restrictive covenants set forth in Sections 4 and 5 above, Company
and Executive agree to resolve by binding arbitration any claim or controversy
arising out of or related to Executive's employment by Company or this
Agreement, to include all matters directly or indirectly related to your
recruitment, employment or termination of employment by the Company including,
but not limited to claims involving laws against discrimination whether brought
under federal and/or state law, and/or claims involving co-employees but
excluding workers compensation claims, whether such claim is based in contract,
tort, statute, or any other legal theory, including any claim for damages,
equitable relief, or both. The duty to arbitrate under this Section extends to
any claim by or against any officer, director, shareholder, employee, agent,
representative, parent, subsidiary, affiliate, heir, trustee, legal
representative, successor, or assign of either party making or defending any
claim that would otherwise be arbitrable under this Section. However, this
Section shall not be interpreted to preclude either party from petitioning a
court of competent jurisdiction for temporary injunctive relief, solely to
preserve the status quo pending arbitration of the claim or controversy, upon a
proper showing of the need for such relief.

         (b)      The Arbitrator. A single arbitrator will conduct the
arbitration in Tampa, Florida, U.S.A., in accordance with the Commercial
Arbitration Rules of the American Arbitration Association (the "Rules"), and
judgment upon the written award rendered by the arbitrator may be entered in any
court of competent jurisdiction. Notwithstanding the application of the Rules,
however, discovery in the arbitration, including interrogatories, requests for
production, requests for admission, and depositions, will be fully available and
governed by the Federal Rules of Civil Procedure and Local Rules of the United
States District Court for the Middle District of Florida. The parties may agree
upon a person to act as sole arbitrator within thirty (30) days after submission
of any claim or controversy to arbitration pursuant to this Section. If the
parties are unable to agree upon such a person within such time period, an
arbitrator shall be selected in accordance with the Rules. The arbitrator will
not have the power to award punitive or exemplary damages.

<PAGE>

         (c)      Limitations Period. The parties agree that any claim or
controversy that would be arbitrable under this Section must be submitted to
arbitration within one (1) year after the claim or controversy arises and that a
failure to institute arbitration proceedings within such time period shall
constitute an absolute bar to the institution of any proceedings, in arbitration
or in any court, and a waiver of all such claims. This Section will survive the
expiration or early termination of this Agreement.

         (d)      Governing Law. This Agreement shall be governed in its
construction, interpretation, and performance by the laws of the State of
Florida, without reference to law pertaining to conflict of laws. However, the
Federal Arbitration Act, as amended, will govern the interpretation and
enforcement of this Section.

         (e)      Attorneys' Fees. The prevailing party in any arbitration or
dispute, or in any litigation, arising out of or related to Executive's
employment by Company or this Agreement, shall be entitled to recover all costs
and reasonable attorneys' fees incurred on all levels and in all proceedings,
including, but not limited to, arbitration, filing, hearing, processing, and
witness fees, and any other costs and fees incurred, in any investigations,
arbitrations, trials, bankruptcies, and appeals.

         (F)      Severability. Each part of this Section is severable. A
holding that any part of this Section is unenforceable will not affect the duty
to arbitrate under this Section.

         10.      MISCELLANEOUS. No provision of this Agreement may be modified
or waived unless such waiver or modification is agreed to in writing signed by
the parties hereto; provided, however, that the terms of the performance bonus
and fringe benefits set forth or Exhibit A may be amended by the Company in its
discretion without the Executive's consent to the extent provided therein. No
waiver by any party hereto of any breach by any other party hereto shall be
deemed a waiver of any similar or dissimilar term or condition at the same or at
any prior or subsequent time. This Agreement is the entire agreement between the
parties hereto with respect to the Executive's employment by the Company and
there are no agreements or representations, oral or otherwise, expressed or
implied, with respect to or related to the employment of the Executive which are
not set forth in this Agreement. Any prior agreement relating to the Executive's
employment with the Company is hereby superseded and void, and is no longer in
effect. This Agreement shall be binding upon and inure to the benefit of the
Company, its respective successors and assigns, and the Executive and his/her
heirs, executors, administrators and legal representatives. Except as expressly
set forth herein, no party shall assign any of his/her or its rights under this
Agreement without the prior written consent of the other party and any attempted
assignment without such prior written consent shall be null and void and without
legal effect. The parties agree that if any provision of this Agreement shall
under any circumstances be deemed invalid or inoperative, the Agreement shall be
construed with the invalid or inoperative provision deleted and the rights and
obligations of the parties shall be construed and enforced accordingly. This
Agreement may be executed in one or more counterparts, each of which shall be
deemed to be an original but all of which together will constitute but one and
the same instrument. This Agreement has been negotiated and no party shall be
considered as being responsible for such drafting for the purpose of applying
any rule construing ambiguities against the drafter or otherwise.

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written.

SYKES ENTERPRISES, INCORPORATED        EXECUTIVE

By: /S/ Jenna R. Nelson                /S/ James T. Holder
   ----------------------------        -----------------------------------------
   Jenna R. Nelson                     James T. Holder
                                       Address:

                                       -----------------------------------------

                                       -----------------------------------------

<PAGE>

                                                                 James T. Holder
                                           General Counsel & Corporate Secretary

                        EXHIBIT A TO EMPLOYMENT AGREEMENT

This Exhibit A is attached to and made a part of that certain Employment
Agreement effective enter date (the "Employment Agreement"), entered into by and
between Sykes Enterprise, Incorporated (the "Company") and enter name (the
"Executive"), which supercedes and replaces all other Exhibit A's to the
Employment Agreement.

<TABLE>
<S>                              <C>
Effective Date:                  October 1, 2001

Term:                            Through September 30, 2003

Base Salary:                     $3,373.02 per week effective July 2, 2001
                                 $3,653.85 per week effective March 6, 2002

Performance Bonus:               0% - 25% of annual base salary

                                 Performance bonus payments will be made in accordance with the Company's standard policy for the
                                 payment of performance bonuses.

Fringe Benefits:                 Standard executive fringe benefits

Renewal Notice Period            One Hundred Eighty (180) days

Stock Options:                   15,000 incentive options under the 2001 Equity Incentive Plan
</TABLE>

The Company reserves the right, at its sole discretion, at such time or times as
it elects, to change or eliminate bonuses or other benefits.

IN WITNESS WHEREOF, the parties have executed this Exhibit A to the Employment
Agreement as of the 1st day of October ,2001.

SYKES ENTERPRISES, INCORPORATED        EXECUTIVE

/S/ Jenna R. Nelson                    /S/ James T. Holder
-------------------------------        -----------------------------------------
        Jenna R. Nelson                            James T. Holder

<PAGE>

                        EXHIBIT B TO EMPLOYMENT AGREEMENT

                               WAIVER AND RELEASE

         Employee agrees as follows:

         a.       Employee agrees to release and forever discharge by this
Agreement the Employer from all liabilities, causes of actions, charges,
complaints, suits, claims, obligations, costs, losses, damages, injuries,
rights, judgments, attorneys' fees, expenses, bonds, bills, penalties, fines,
and all other legal responsibilities of any form whatsoever whether known or
unknown, whether suspected or unsuspected, whether fixed or contingent, whether
in law or in equity, including but not limited to those arising from any acts or
omissions occurring prior to the effective date of this Agreement, including
those arising by reason of any and all matters from the beginning of time to the
present, arising out of his past employment with, compensation during, and
separation from Employer. Employee specifically releases claims under all
applicable state and federal laws, including but not limited to, Title VII of
the Civil Rights Act of 1964 as amended, the Fair Labor Standards Act, the
Rehabilitation Act of 1973, the Family Medical Leave Act, the Employee
Retirement Income Security Act, the Consolidated Omnibus Reconciliation Act of
1986, the Americans with Disabilities Act, the Florida Civil Rights Act of 1992,
the Workers' Compensation Act, the Equal Pay Act, the Age Discrimination in
Employment Act of 1967 (Title 29, United States Code, Section 621, et seq.)
("ADEA"), as well as all common law claims, whether arising in tort or contract.

         b.       In addition to the other provisions in this Agreement,
Employee acknowledges that the information in the following paragraphs is
included for the express purpose of complying with the Older Workers' Benefits
Protection Act, 29 U.S.C.ss.626(f):

                           i.       I, ____________________________, was over 40
years of age when I separated my employment and when I signed this Agreement. I
realize there are many laws and regulations prohibiting employment
discrimination or otherwise regulating employment or claims related to
employment pursuant to which I may have rights or claims, including the Age
Discrimination in Employment Act of 1967, as amended (the "ADEA"). I hereby
waive and release any rights or claims I may have under the ADEA.

                           ii.      By signing this Agreement, I state that I am
receiving compensation and benefits to which I was not otherwise entitled. I am
waiving and releasing all claims against Employer that I may have based on my
age. I am not waiving any claim or action under the ADEA based upon rights or
claims that may arise after the date I sign this Agreement.

                           iii.     I am being given continued compensation and
benefits in exchange for the release and waiver of all claims that I am agreeing
to herein. This continued compensation is in addition to anything of value to
which I am already entitled in that I am receiving this continued compensation
without having to perform services of an equal value.

<PAGE>

                           iv.      I was informed in writing that I could
consult with an attorney before signing this Agreement. I acknowledge that I was
given the opportunity to consider this Agreement for twenty-one (21) days before
signing it, and, if I sign it, to revoke it for a period of seven (7) days
thereafter. Regardless of when I signed this Agreement, I acknowledge that my
seven-day period will not be waived. No payments will be made to me until after
the seven-day revocation period expires.

                  c.       Employee shall not disclose, either directly or
indirectly, any information whatsoever regarding any of the terms or the
existence of this Agreement or of any other claim Employee may have against the
Employer, to any person or organization, including but not limited to members of
the press and media, present and former employees of the Employer, companies who
do business with the Employer, or other members of the public. The only
exceptions to Employee's promise of confidentiality herein is that Employee may
reveal such terms of this Agreement as are necessary to comply with a request
made by the Internal Revenue Service, as otherwise compelled by a court or
agency of competent jurisdiction, as allowed and/or required by law, or as
necessary to comply with requests from Employee's accountants or attorneys for
legitimate business purposes.

                  d.       Employee shall refrain from making any written or
oral statement or taking any action, directly or indirectly, which Employee
knows or reasonably should know to be disparaging or negative concerning the
Employer except as allowed or required by law. Employee also shall refrain from
suggesting to anyone that any written or oral statements be made which Employee
knows or reasonably should know to be disparaging or negative concerning the
Employer, or from urging or influencing any person to make any such statement.
This provision shall include, but not be limited to, the requirement that
Employee refrain from expressing any disparaging or negative opinions concerning
the Employer, Employee's separation from the Employer, any of the Employer's
officers, directors, or employees, or any other matters relative to the
Employer's reputation as an employer. Employee's promises in this subsection,
however, shall not apply to any judicial or administrative proceeding in which
Employee is a party or has been subpoenaed to testify under oath by a government
agency or by any third party.

                  e.       Beginning on the date of this Agreement and
continuing at all times hereafter, Employee and Employer shall, without any
additional compensation except as provided herein, provide each other with full
cooperation and reasonable assistance in connection with Employer's defense of
(i) any litigation against Employer, its officers, its subsidiaries, or its
affiliates pending as of the date hereof or (ii) any other litigation against
Employer, its officers, its subsidiaries, or its affiliates arising out of or
relating to any circumstance, fact, event, or omission alleged to occur while
Employee was employed by Employer. Employee shall at all times promptly be
reimbursed by Employer for any and all out-of-pocket expenses, including travel
expenses, that may be incurred by Employee in providing such cooperation and
assistance, and to the extent that Employee provides any such assistance or
cooperation after the Post-Employment Period, the Employee also shall be
compensated for his time in providing such cooperation and assistance at a rate
equivalent to a per diem based upon his base salary as in

<PAGE>

effect under the Employment Agreement as of the date hereof. Such cooperation
and assistance shall include, but not be limited to, access for research, being
available for consultation, for deposition and trial testimony, and for
availability and execution of discovery-related documents such as
interrogatories, affidavits, requests for production, requests for admissions,
and responses to each, as deemed necessary. Employee and Employer further agree
to provide their good will and good faith in providing honest and forthright
cooperation in all other aspects of their defense of any such litigation.

         EFFECTIVE DATE. This Agreement may be revoked by the Employee for a
period of seven (7) days following the execution of the Agreement, and the
Agreement shall not become effective or enforceable until the revocation period
has expired.

         IN WITNESS WHEREOF, and intending to be legally bound, the Employer by
its authorized representative, and Employee, execute this Employment Waiver and
Release, by signing below voluntarily and with full knowledge of the
significance of all its provisions.

         PLEASE READ CAREFULLY. THIS EMPLOYMENT WAIVER AND RELEASE INCLUDES A
RELEASE OF ALL KNOWN AND UNKNOWN CLAIMS.

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00035-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00035-of-00352.parquet"}]]