Document:

EX-10.21

 Exhibit 10.21 
 AMENDED AND RESTATED SEPARATION AND CONSULTING AGREEMENT AND RELEASE 

This Amended Separation and Consulting Agreement and Release (this “Agreement”) is made by and between Jeffrey M.
Bizzack (“Employee”) and ServiceSource International, Inc. (the “Company”) (collectively referred to as the “Parties” or individually referred to as a “Party”). This Agreement
replaces and supersedes the Separation Agreement signed by the parties October 5, 2012. 
 WHEREAS, Employee and Company
entered into that certain Separation and Consulting Agreement on October 5, 2012 (“Separation Agreement”); and 
 WHEREAS, the Parties wish to amend the Separation Agreement to extend Employee’s full-time employment by three months and, as a result, adjust his consulting services to begin three months later;

 WHEREAS, Employee and Company entered into that certain Amended and Restated Employment and Confidential Information
Agreement as of October 20, 2010 (the “Employment Agreement”); 
 WHEREAS, the Company and Employee have
entered into those certain share option agreements (the “Equity Agreements”) evidencing the grant to Employee of options to purchase common stock of the Company (the “Options”) and/or receive restricted stock units
(“RSU’s”) with grant dates of February 27, 2009 and December 16, 2010, pursuant to the terms of the ServiceSource International, LLC 2008 Share Option Plan (the “2008 Plan”) and February 7, 2012,
pursuant to the terms of the ServiceSource International, Inc. 2011 Equity Incentive Plan (together with the 2008 Plan, the “Stock Plans”); 
 WHEREAS, the Company and Employee have arrived at a mutual agreement that (1) Employee’s title will change to Vice Chairman, effective October 5, 2012, and (2) Employee’s
employment with the Company will terminate effective as of March 31, 2013, and desire to amend the Employment Agreement to reflect such agreement; and 
 WHEREAS, the Parties wish to provide for a post-termination consulting arrangement as provided herein; 
 WHEREAS, the Parties wish to agree to the form of termination releases and the like, as contemplated by the Employment Agreement; 
 NOW, THEREFORE, in consideration of the mutual promises made herein, the Company and Employee hereby agree as follows: 
 1. Amendment of Term of Employment; Separation. Section 3 of the Employment Agreement is hereby deleted. Employee shall continue his employment with Company through and including
March 31, 2013 (the “Employment Separation Date”) in accordance with the Employment Agreement (subject to the amendments thereto set forth in this Agreement). Employee’s employment shall terminate as of the close of
business on the Employment 

 
Separation Date. As of the Employment Separation Date, Employee shall resign from any and all offices and directorships Employee has with the Company. Employee shall execute such additional
documents as requested by the Company to evidence the foregoing. 
 2. Post-Employment Consulting Services. The Company
agrees to retain Employee, and Employee agrees to serve, as Vice Chairman on a consulting basis, reporting to the Company’s Chief Executive Officer, in which role he shall be reasonably available to provide non-exclusive consulting services to
the Company as needed (a) to meet with prospects and/or existing customers in support of sales pursuits, (b) to meet with customers and otherwise assist in customer retention activities and (c) to consult on organizational design
matters (the “Consulting Services”) as an independent contractor for a term of six (6) months from the Employment Separation Date and ending on September 30, 2013 (the “Consulting Term”). Employee shall
not provide consulting services to any Company competitor during the Consulting Term. The Consulting Term may not be terminated by Company except for “Cause” as defined in the Employment Agreement. Employee shall perform the services that
are reasonably requested of him by the Company’s Chief Executive Officer during the Consulting Term. Employee shall provide the Consulting Services on a good faith, commercially reasonable efforts basis. Employee does not warrant or guaranty
any specific result or outcome to the Company on account of his Consulting Services. 
 Specific Consulting Services expected of
Employee during his remaining employment and through the Consulting Term include, without limitation, the following as requested by the Company: 
  

	 	1.	Assistance with ACV expansions; 

  

	 	2.	Assistance with new customer implementations logos as requested by Mike Smerklo and/or John Boucher. 

 

	 	3.	Assistance in transitioning the Company customers for whom Employee is currently the executive sponsor. 

 

	 	4.	Assistance with the Company’s reorganization initiative (Project Clarity) as requested. 

 

	 	5.	Assistance in recruiting and training Employee’s replacement (if any) if requested by Company, and/or training those in the Company who assume Employee’s
current job functions. 

  

	 	6.	Assistance with President’s Club if requested by Company. 

  

	 	7.	Completion of the new Company account management model.

  

	 	8.	Executive coverage for key customers 

  

	 	9.	Development of customer engagement program with Chief Marketing Officer. 

 As consideration for these Consulting Services, and subject to Employee timely signing this Agreement and signing and not revoking the Supplemental Release (as defined below), in each case, according to
their respective terms, the Company agrees to allow Employee, for acting in his consulting capacity, continued vesting of his Options. 
 To the extent Employee is required to travel in the course of providing Consulting Services, he will be reimbursed for his actual travel expenses. All travel shall be mutually agreed in advance between
Employee and the Company’s Chief Financial Officer. 

  
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 Nothing in this Agreement pertaining to Employee’s anticipated role as a consultant,
nor his continued access to a Company office, email account, laptop computer, and telephone number (as applicable), shall in any way be construed to constitute Employee as a continuing agent, officer, employee, or representative of the Company after
the Employment Separation Date. It is the intent of the Parties that Employee’s separation of employment on the Employment Separation Date shall constitute a “separation from service” within the meaning of Treasury Regulation
Section 1.409A-1(h)(1). Accordingly, the Parties reasonably anticipate that following the Employment Separation Date, Employee will be providing Consulting Services to the Company for approximately thirty-six (36) hours per month, but in
all events at a level less than or equal to 20% of the average level of Employee’s services to the Company in the 36-month period prior to the Employment Separation Date. 
 3. Accrued Amounts. Not later than five (5) business days following the Employment Separation Date, the Company will pay Employee all Accrued Amounts (as defined below), subject to payroll
deductions and required withholdings. “Accrued Amounts” means any accrued but unpaid base salary through date of termination paid in accordance with Company’s normal payroll practices, unreimbursed business expenses incurred
and submitted prior to the date of termination paid in accordance with Company policies, and accrued but unused vacation time through the date of termination due in accordance with Company plans and policies. Based upon Employee’s completion of
the 2012 fiscal year as Vice Chairman, Employee will also be entitled to receive his bonus payment for 2012 at the funding percentage level applied to the executive management team by the Company’s Board of Directors and/or Compensation
Committee. Upon receipt by Employee of all such Accrued Amounts payments, Employee shall execute and deliver to Company the Release (“Release”) in the form of Appendix A attached hereto. 

4. Stock Options and Restricted Stock Units. 
 (a) The Parties agree that pursuant to the Equity Agreements and the Stock Plans, the option vesting schedule set forth in Appendix B hereto is true and correct. For clarity, Options and RSU’s that
have vested as of the date hereof are fully vested and not subject to any other conditions beyond those stated in the applicable Stock Plans and/or Equity Agreements. 
 (b) The Parties agree that, for purposes of determining the number of Options and/or RSU’s that have vested as of the end of the Consulting Term pursuant to the terms of the Equity Agreements and the
Stock Plans, Employee shall be deemed to be a “Consultant” (as defined in the Stock Plans) and shall continue to vest in accordance with the terms of the Stock Plan and the Stock Agreements during the Consulting Term. Notwithstanding
anything to the contrary in the Equity Agreements or the Stock Plans, the Options shall cease any further vesting upon the earliest to occur of (a) the end of the Consulting Term or such earlier date on which the Consulting Services are
terminated by either party hereto (subject to Section 2 above) and (b) such earlier date on which Employee’s employment is terminated for Cause or due to Employee’s resignation in accordance with the terms of the Employment
Agreement, provided, that upon (x) the termination of Employee’s employment with the Company prior to March 31, 2013 by the Company without “Cause” (as defined in the Employment Agreement) or (y) the termination
of the Consulting Services prior to September 30, 2013 by the Company for any reason other than Cause (in each case, a “Qualifying Termination”), the Options shall vest as to

  
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that number of shares subject thereto that would have vested had Employee remained employed by the Company through March 31, 2013 and remained as a Consultant of the Company through
September 30, 2013. In addition, notwithstanding anything in the Equity Agreements or the Stock Plans to the contrary, any Options that are vested as of the end of the Consulting Term (or the date of any Qualifying Termination, if applicable)
shall remain exercisable for the period of ninety (90) days immediately following the end of the Consulting Term (or the date of any earlier Qualifying Termination, if applicable). The Options shall otherwise continue to be subject to all other
terms of the Stock Plan and the Stock Agreements, as applicable. 
 5. Benefits. Employee’s health insurance
benefits shall cease on the last day of March, 2013, subject to Employee’s right to continue his health insurance under the Consolidated Omnibus Budget Reconciliation Act (“COBRA”). If Employee elects continuation coverage
pursuant to COBRA within the time period prescribed pursuant to COBRA for Employee and Employee’s eligible dependents, then the Company will reimburse Employee on the last day of each month during the three (3) month period immediately
following the Employment Separation Date for the COBRA premiums paid in such month for such coverage (at the coverage levels in effect immediately prior to Employee’s termination of employment), provided, that such reimbursement payments
shall cease upon the date on which Employee and/or Employee’s eligible dependents become covered under similar plans. Except as set forth in Section 4 above, Employee’s participation in all other benefits and incidents of employment,
and the accrual of bonuses, vacation, and paid time off, shall cease as of the Employment Separation Date. 
 6. Resumption
of Stock Trading Plans. Beginning January 1, 2013, Employee may reinstate any Rule 10b5-1 stack trading plans used by Employee to sell Company stock. 
 7. Release. In addition to signing the form of release attached as Appendix A following the Employment Separation Date, Employee hereby immediately waives any claims for severance benefits under
Section 8(a) of his Amended Employment Agreement (dated December 8, 2010) on the grounds that changes to his job duties prior to the execution of this Agreement constituted “Good Reason” for Employee to voluntarily terminate his
employment, as that term is defined in the Amended Employment Agreement. 
 8. Trade Secrets and Confidential
Information/Company Property. Employee reaffirms and agrees to observe and abide by the terms of the Employment Agreement, specifically including the provisions therein regarding nondisclosure of the Company’s Proprietary and Confidential
Information (as defined in the Employment Agreement) and non-solicitation of Company clients and employees. Except as the Company otherwise determines is necessary for the performance of the Consulting Services, Employee agrees that, upon the
earlier of the Employment Separation Date or any resignation by Employee or termination of Employee for Cause,, Employee shall return all documents and other items provided to Employee by the Company, developed or obtained by Employee in connection
with his employment with the Company, or otherwise belonging to the Company, including all property in electronic form and all copies of Proprietary and Confidential Information. 

  
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 9. Supplemental Release. Within five business days after the termination of the
Consulting Term, Employee agrees to execute a supplemental release on substantially the same terms as the Release (the “Supplemental Release”). 
 10. Non-solicitation. Employee agrees that for a period of twelve (12) months immediately following the Employment Separation Date, Employee shall not directly or indirectly solicit any of the
Company’s employees for a competing business or otherwise induce or attempt to induce such employees to terminate employment with the Company. Employee agrees that any such solicitation during that period of time would constitute unfair
competition. 
 11. Costs. The Parties shall each bear their own costs, attorneys’ fees, and other fees incurred in
connection with the preparation of this Agreement. 
 12. Disputes. This Agreement shall be governed by California law,
without regard to its principles of conflicts of laws. Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of state and federal courts located in the Northern District of California. The prevailing party in any
such dispute shall recover its reasonable attorneys’ fees and costs from the losing party, including any fees or costs arising from an appeal. 
 13. Authority. The Company represents and warrants that the undersigned has the authority to act on behalf of the Company and to bind the Company and all who may claim through it to the terms and
conditions of this Agreement. Employee represents and warrants that he has the capacity to act on his own behalf and on behalf of all who might claim through him to bind them to the terms and conditions of this Agreement. Each Party warrants and
represents that there are no liens or claims of lien or assignments in law or equity or otherwise of or against any of the claims or causes of action released herein. 
 14. No Representations. Employee represents that he has had an opportunity to consult with an attorney, and has carefully read and understands the scope and effect of the provisions of this
Agreement. Employee has not relied upon any representations or statements made by the Company that are not specifically set forth in this Agreement. 
 15. Severability. In the event that any provision or any portion of any provision hereof or any surviving agreement made a part hereof becomes or is declared by a court of competent jurisdiction or
arbitrator to be illegal, unenforceable, or void, this Agreement shall continue in full force and effect without said provision or portion of provision. 
 16. Entire Agreement. This Agreement represents the entire agreement and understanding between the Company and Employee concerning the subject matter of this Agreement and Employee’s
employment with and separation from the Company and the events leading thereto and associated therewith, and supersedes and replaces any and all prior agreements and understandings concerning the subject matter of this Agreement and Employee’s
relationship with the Company, with the exception of the Employment Agreement and the Stock Agreements. 

  
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 17. No Oral Modification. This Agreement may only be amended in a writing signed by
Employee and the Company’s Chief Executive Officer. 
 18. Counterparts. This Agreement may be executed in
counterparts and by facsimile, and each counterpart and facsimile shall have the same force and effect as an original and shall constitute an effective, binding agreement on the part of each of the undersigned. 

19. Voluntary Execution of Agreement. Employee understands and agrees that he executed this Agreement voluntarily, without any
duress or undue influence on the part or behalf of the Company or any third party, with the full intent of releasing all of his claims against the Company and any of the other Releasees. Employee acknowledges that: 

 

	 	(a)	he has read this Agreement; 

  

	 	(b)	he has been represented in the preparation, negotiation, and execution of this Agreement by legal counsel of his own choice or has elected not to retain legal counsel;

  

	 	(c)	he understands the terms and consequences of this Agreement and of the releases it contains; and 

 

	 	(d)	he is fully aware of the legal and binding effect of this Agreement. 

 IN WITNESS WHEREOF, the Parties have executed this Agreement on the respective dates set forth below. 
  

					
		 	Jeffrey Bizzack, an individual
		
	Dated: January 8, 2013	 	 /s/ JEFFREY BIZZACK

		 	Jeffrey Bizzack
		
		 	ServiceSource International, Inc.
			
	Dated: January 8, 2013	 	By	 	 /s/ PAUL WARENSKI

  
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 APPENDIX A 

(Form of Release) 
 FORM OF RELEASE 
 1. General
Release. In exchange for the consideration provided by ServiceSource International, Inc. or its successor (the “Company”) to the undersigned current or former employee of the Company (the “Employee”) under this Agreement
or the employment agreement between the Company and the Employee, that Employee is not otherwise entitled to receive, and Employee hereby generally and completely releases the Company and its directors, officers, employees, shareholders, partners,
agents, attorneys, predecessors, successors, parent and subsidiary entities, insurers, affiliates, and assigns from any and all claims, liabilities and obligations, both known and unknown, that arise out of or are in any way related to events, acts,
conduct, or omissions occurring prior to my signing this Agreement. This general release includes, but is not limited to: (1) all claims arising out of or in any way related to Employee’s employment with the Company or the termination of
that employment; (2) all claims related to Employee’s compensation or benefits from the Company, including salary, bonuses, commissions, vacation pay, expense reimbursements, severance pay, fringe benefits, stock, stock options, or any
other ownership interests in the Company; (3) all claims for breach of contract, wrongful termination, and breach of the implied covenant of good faith and fair dealing; (4) all tort claims, including claims for fraud, defamation,
emotional distress, and discharge in violation of public policy; and (5) all federal, state, and local statutory claims, including claims for discrimination, harassment, retaliation, attorneys’ fees, or other claims arising under the
federal Civil Rights Act of 1964 (as amended), the federal Americans with Disabilities Act of 1990, the federal Age Discrimination in Employment Act of 1967 (as amended) (“ADEA”), the Family and Medical Leave Act; the
Employee Retirement Income Security Act; California Fair Employment and Housing Act (as amended ), any state labor code; the Equal Pay Act, of 1963, as amended. 
 2. SECTION 1542 WAIVER. Employee hereby acknowledges that he has read and understands Section 1542 of the Civil Code of the State of
California, which reads as follows: 
 A general release does not extend to claims which the creditor does not know or suspect to
exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor. 
 Employee hereby expressly waives and relinquishes all rights and benefits under that section and any law or legal principle of similar effect in any jurisdiction with respect to the release of any unknown
or unsuspected claims Employee may have against the Company, its affiliates, and the entities and persons specified above. 
 3. Payment
of Salary and Receipt of All Benefits. Employee acknowledges and represents that, other than the consideration set forth in this Agreement, the Company has paid or provided all salary, wages, bonuses, accrued vacation/paid time off,
premiums, leaves, housing allowances, relocation costs, interest, severance, outplacement costs, fees, reimbursable expenses, commissions, stock, stock options, vesting, and any and all other benefits and compensation due to Employee. 

  
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 4. No Pending or Future Lawsuits. Employee represents that he has no lawsuits, claims, or
actions pending in his/her name, or on behalf of any other person or entity, against the Company or any of the other Releasees. Employee also represents that he does not intend to bring any claims on his own behalf or on behalf of any other person
or entity against the Company or any of the other Releasees. 
 5. Nondisparagement. Each Party agrees to refrain from any
disparagement, defamation, libel, or slander of the other, and of any of the Releasees, and agrees to refrain from any tortious interference with the contracts and relationships of any of the Releasees. 

6. No Admission of Liability. Employee understands and acknowledges that this Agreement constitutes a compromise and settlement of any and
all actual or potential disputed claims by Employee. No action taken by the Company hereto, either previously or in connection with this Agreement, shall be deemed or construed to be (a) an admission of the truth or falsity of any actual or
potential claims or (b) an acknowledgment or admission by the Company of any fault or liability whatsoever to Employee or to any third party. 
 7. ADEA Waiver and Release. Employee acknowledges that Employee knowingly and voluntarily waives and releases any rights Employee may have under the ADEA, as amended. Employee also
acknowledges that the consideration given for the waiver and release in the preceding paragraph hereof is in addition to anything of value to which Employee was already entitled. Employee further acknowledges that Employee has been advised by this
writing, as required by the ADEA, that: (a) his waiver and release does not apply to any rights or claims that may arise after the execution date of this Agreement; (b) Employee has been advised that he have the right to consult with an
attorney prior to executing this Agreement; (c) Employee has been given twenty-one (21) days to consider this Agreement; (d) Employee has seven (7) days following the execution of this Agreement by the parties to revoke the
Agreement; and (e) this Agreement will not be effective until the date upon which the revocation period has expired, which will be the eighth day after this Agreement is executed by Employee, provided that the Company has also executed this
Agreement by that date (“Effective Date”). The parties acknowledge and agree that revocation by Employee of the ADEA Waiver and Release is not effective to revoke his waiver or release of any other claims pursuant to this
Agreement. 
  

											
	By:	 	  
	 		  	Date:	 	  
	 	
		 	Jeffrey Bizzack, Employee	 		  		 		 	
						
	By:	 	  
	 		  	Date:	 	  
	 	
		 	On behalf of ServiceSource International, Inc.	 		  		 		 	

  
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 Exhibit 10.22 

 
 

 
 EMPLOYMENT AGREEMENT 
 This Employment Agreement (the “Agreement”) is entered into as of February 6, 2013 (the “Effective Date”) by and between ServiceSource International, Inc.
(“ServiceSource”) and Ashley Johnson (“Employee”). 
 Recitals 

WHEREAS, Employee currently provides services to ServiceSource as its employee. 

WHEREAS, ServiceSource and Employee desire to enter into this Agreement in connection with Employee’s appointment as Chief Financial
Officer of ServiceSource. 
 NOW, THEREFORE, in consideration of the foregoing and the mutual agreements of the parties
contained herein, the parties acknowledge and agree as follows: 
 1. EMPLOYMENT TERMS AND CONDITIONS. ServiceSource
hereby employs Employee as ServiceSource’s Chief Financial Officer, and Employee hereby accepts such employment with ServiceSource upon all of the terms and conditions described in this Employment Agreement (this “Agreement”),
effective the earlier of (1) immediately upon the resignation of the incumbent Chief Financial Officer (David Oppenheimer), which is expected on or before March 1, 2013 or (2) March 15, 2013 (the actual starting date being
the “Commencement Date”). 
 2. DUTIES. 

(a) Responsibilities. Employee’s position is Chief Financial Officer, reporting to Mike Smerklo, Chairman and Chief
Executive Officer. Employee shall be responsible for and expected to perform all duties and tasks as directed by ServiceSource. 

(b) Loyal and Full Time Performance of Duties. While employed by ServiceSource, Employee shall not directly or indirectly,
engage in any Competitive Activity. For the purpose of this Agreement, “Competitive Activity” is any activity which is the same as or competitive with any activity engaged in by ServiceSource, during Employee’s employment by
ServiceSource. Competitive Activities may include, without limitation, the provision of (a) outsourced sales, technology and/or marketing services, or (b) consulting services for a client with respect to the sales and marketing of services
agreements to end users where such clients compete with ServiceSource and/or its customers. 

 (c) ServiceSource Policies. Employee agrees to abide by ServiceSource’s
rules, regulations, policies and practices, written and unwritten, as they may from time to time be adopted or modified by ServiceSource at its sole discretion. ServiceSource’s written rules, policies, practices and procedures shall be binding
on Employee unless superseded by or in conflict with this Agreement. 
 3. EMPLOYMENT AT-WILL. Employee and ServiceSource
acknowledge and agree that during Employee’s employment with ServiceSource the parties intend to strictly maintain an at-will employment relationship. This means that at any time during the course of Employee’s employment with
ServiceSource, Employee is entitled to resign with or without cause and with or without advance notice. Similarly, ServiceSource specifically reserves the same right to terminate Employee’s employment at any time with or without cause and with
or without advance notice. Nothing in this Agreement or the relationship between the parties now or in the future may be construed or interpreted to create an employment relationship for a specific length of time or a right to continued employment.
Employee and ServiceSource understand and agree that only ServiceSource’s Chief Executive Officer possesses the authority to alter the at-will nature of Employee’s employment status, and that any such change may be made only by an express
written employment contract signed by ServiceSource’s Chief Executive Officer. No implied contract concerning any employment-related decision or term or condition of employment can be established by any other statement, conduct, policy or
practice. 
 4. CASH COMPENSATION.  
 (a) Base Salary and Target Bonus. In consideration for the services and covenants described in this Agreement, ServiceSource agrees to pay Employee an annual base salary of Three Hundred
Thousand Dollars ($300,000), paid on ServiceSource’s normal payroll dates, subject to all applicable withholdings. In addition, Employee will be eligible for a potential annual target bonus amount of up to 50% of her annual base salary, as may
be adjusted from time to time. The bonus is discretionary, not guaranteed, and is also subject to applicable performance requirements as determined by the Board of Directors in its sole discretion. Except as otherwise provided in this Agreement,
Employee must be employed as of the date of the scheduled bonus payment in order to be eligible for any form of bonus payment. 

5. EQUITY COMPENSATION. Employee will be eligible to participate in the ServiceSource International, Inc. 2011 Equity Incentive
Plan (the “Equity Incentive Plan”) and the ServiceSource International, Inc. 2011 Employee Stock Purchase Plan (the “Employee Stock Purchase Plan”), subject to the requirements of the applicable plan. Subject to
(i) approval by ServiceSource’s Board of Directors (or its Compensation Committee), (ii) the terms of the Equity Incentive Plan, and (iii) the terms of the respective equity compensation award agreements under the Plan, the
Company will recommend to the Board of Directors of ServiceSource (or its Compensation Committee) that Employee be granted the equity compensation described under subsections (a) and (b) of this Section 5, in addition to
Employee’s cash compensation, effective upon the action of the Board of Directors (or Compensation Committee) approving the equity compensation grant (or such later date as the Board of Director or

  
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Compensation Committee may determine). The grant date of the equity compensation as determined above is herein referred to as the “Grant Date.” 

(a) Stock Option Grant. The Company will recommend to the Board of Directors of ServiceSource (or its Compensation
Committee) that Employee be granted a nonqualified stock option to purchase up to one hundred fifty thousand (150,000) shares of ServiceSource’s Common Stock under the Equity Incentive Plan, at an exercise price per share equal to the fair
market value of a single Common Share as determined under the Equity Incentive Plan for the Grant Date. The option will be scheduled to vest over four years, with 25% of the option vesting on the one-year anniversary of the Commencement Date and the
remainder vesting monthly on a pro rata basis, on the same calendar-month day as the Commencement Date, over the following 36 months, so as to be 100% vested on the fourth anniversary of the Commencement Date. In all cases, vesting shall be subject
to Employee remaining as a Service Provider (as such term is defined in the Equity Incentive Plan) through each vesting date, subject to any acceleration of vesting as provided in this Agreement. Note that the above grant and its terms remain
subject to approval by the Board of Directors (or the Compensation Committee), and to the terms and conditions of the Equity Incentive Plan and a related stock option agreement, and that any granted shares will be subject to all applicable state and
federal tax and securities laws. 
 (b) Restricted Stock Units Grant. The Company will recommend to the Board of
Directors of ServiceSource (or its Compensation Committee) that Employee be granted twenty thousand (20,000) restricted stock units (“RSUs”) under the Equity Incentive Plan. The proposed RSUs will be scheduled to vest and be
payable over a period of four years subject to Employee’s continuous service as an employee of ServiceSource. Twenty-five percent (25%) of Employee’s RSUs will vest on the one-year anniversary of the Commencement Date. The remaining
RSU shares will vest in three equal installments at each anniversary of the Commencement Date thereafter so as to be fully vested after four years of continuous employment. In all cases, vesting shall be subject to Employee remaining as a Service
Provider (as such term is defined in the Equity Incentive Plan) through each vesting date, subject to any acceleration of vesting as provided in this Agreement. Note that the above grant and its terms remain subject to approval by the Board of
Directors (or the Compensation Committee), and to the terms and conditions of the Equity Incentive Plan and a related RSU agreement, and that any granted shares will be subject to all applicable state and federal tax and securities laws. 

(c) Employee Stock Purchase Plan. Subject to the terms and conditions of the Employee Stock Purchase Plan as now or
hereafter in effect as determined by the Board of Directors (or Compensation Committee), Employee will be eligible to participate in the Employee Stock Purchase Plan while she meets the eligibility requirements under the Employee Stock Purchase
Plan. Note that any purchase rights or purchased shares under the Employee Stock Purchase Plan will be subject to all applicable state and federal tax and securities laws and the employment policies of ServiceSource. 

  
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 6. BENEFITS. As a full-time employee, Employee shall be entitled to all of the
benefits provided to ServiceSource executive employees, in accordance with any benefit plan or policy adopted by ServiceSource from time to time during the existence of this Agreement. Employee’s rights and those of Employee’s dependents
under any such benefit plan or policy shall be governed solely by the terms of such plan or policy. ServiceSource reserves the right to cancel or change the benefit plans and policies it offers to its employees at any time. ServiceSource reserves to
itself or its designated administrators exclusive authority and discretion to determine all issues of eligibility, interpretation and administration of each such benefit plan or policy. 

7. PROPRIETARY AND CONFIDENTIAL INFORMATION (INCLUDING TRADE SECRETS). Employee acknowledges that her employment with
ServiceSource will allow her access to Proprietary and Confidential Information. Employee understands that Proprietary and Confidential Information includes customer and applicant lists, whether written or solely a function of memory, data bases,
whether on computer disc or not, business files, contracts and all other information which is used in the day-to-day operation of ServiceSource which is not known by persons not employed by ServiceSource and which ServiceSource undertakes efforts to
maintain its secrecy. Employee understands and agrees that this is confidential information which the law treats as privileged, therefore protecting an employer from use without consent. 

(a) Definition. “Proprietary and Confidential Information” is defined as all information and any idea in
whatever form, tangible or intangible, of a confidential or secret nature that pertains in any manner to the business of ServiceSource. As used herein, the term “Confidential Information” shall include any and all non-public
information relating to ServiceSource or its business, operations, financial affairs, performance, assets, pricing and pricing strategies, technology, research and development, processes, products, contracts, customers, licensees, sublicensees,
suppliers, personnel, plans or prospects, whether or not in written form and whether or not expressly designated as confidential, including (without limitation) any such information consisting of or otherwise relating to trade secrets, know-how,
technology (including software and programs), designs, drawings, photographs, samples, processes, license or sublicense arrangements, formulae, proposals, product specifications, customer lists or preferences, referral sources, marketing or sales
techniques or plans, operating manuals, service manuals, financial information or projections, lists of suppliers or distributors or sources of supply. 
 Proprietary and Confidential Information shall include both information developed by Employee for ServiceSource and information Employee obtained while in ServiceSource’s employment. All Proprietary
and Confidential Information, whether created by Employee or other employees, shall remain the property of ServiceSource. 

(b) Non-Disclosure and Return. Employee agrees that she will not, under any circumstances, or at any time, whether as an
individual, partnership, or corporation, or employee, principal, agent, partner or shareholder thereof, in any way, either directly or indirectly, divulge, disclose, copy, use, divert or attempt to divulge,

  
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disclose, copy, use or divert ServiceSource’s Proprietary and Confidential Information, except to the extent authorized and necessary to carry out Employee’s responsibilities during
employment with ServiceSource, or as required by law. Upon termination of Employee’s employment with ServiceSource, Employee shall immediately return to ServiceSource all property in Employee’s possession or control that belongs to
ServiceSource, including all property in electronic form and all copies of Proprietary and Confidential Information. 
 (c)
Former Employer Information. Employee agrees that Employee will not, during Employee’s employment with ServiceSource, improperly use or disclose any proprietary information or trade secrets of any former or concurrent employer or
other person or entity and that Employee will not bring onto the premises of ServiceSource any unpublished document or proprietary information belonging to any such employer, person or entity unless consented to in writing by such employer, person
or entity. Employee represents and warrants to ServiceSource that Employee is not in breach of any agreement with any former Employer by accepting employment with ServiceSource. 

(d) Third Party Information. Employee recognizes that ServiceSource may have received and in the future may continue to
receive from third parties their confidential or proprietary information as they may so designate, subject to a duty on ServiceSource’s part to maintain the confidentiality of such information and to use it only for certain limited purposes.
Employee agrees to hold all such confidential or proprietary information in the strictest confidence and not to disclose it to any person, firm or corporation or to use it except as necessary in carrying out Employee’s work for ServiceSource
consistent with ServiceSource’s agreement with such third party. 
 (e) Notification to New Employer. In the
event that Employee’s employment with ServiceSource ends, Employee consents to notification by ServiceSource to any subsequent employer of Employee’s rights and obligations under this Agreement. 

(f) No Solicitation of Clients Using Proprietary and Confidential Information. Employee acknowledges and agrees that the
names, addresses, and contact information of ServiceSource’s clients and all other confidential information relating to those clients, have been compiled by ServiceSource at great expense and represent a real asset of ServiceSource. Employee
further understands and agrees that this information is deemed confidential by ServiceSource and constitutes trade secrets of ServiceSource. Employee understands that this information has been provided to Employee in confidence, and Employee agrees
that the sale or unauthorized use or disclosure of any of ServiceSource’s trade secrets obtained by Employee during employment with ServiceSource constitutes unfair competition. Employee agrees and promises not to engage in any unfair
competition with ServiceSource. Employee further agrees not to, directly or indirectly, during or after termination of employment, make known to any person, firm, or company any information concerning any of the clients of ServiceSource which, as
Employee acknowledges, is confidential and constitutes trade secrets of ServiceSource. Nor shall Employee use any such confidential and trade secret 

  
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information to solicit, take away, or attempt to call on, solicit or take away any of the clients of ServiceSource on whom Employee called or whose accounts Employee had serviced during
employment with ServiceSource, whether on Employee’s own behalf or for any other person, firm, or ServiceSource. 
 (g)
No Solicitation of Employees. Employee understands and acknowledges that as an employee of ServiceSource she has certain fiduciary duties to ServiceSource which would be violated by the solicitation and/or encouragement of ServiceSource
employees to leave the employ of ServiceSource. Employee therefore agrees that she will not, either during her employment or for a period of one year after employment has terminated, solicit any of ServiceSource’s employees for a competing
business or otherwise induce or attempt to induce such employees to terminate employment with ServiceSource, either directly or through any third parties. Employee agrees that any such solicitation during that period of time would constitute unfair
competition. 
 (h) Assignment of Rights. All Proprietary and Confidential Information and all patents, patent
rights, copyrights, trade secret rights, trademark rights and other rights (including, without limitation, intellectual property rights) owned by or otherwise belonging to ServiceSource anywhere in the world in connection therewith, is and shall be
the sole property of the ServiceSource. Employee hereby assigns to ServiceSource any and all rights, title and interest Employee may have or acquire in ServiceSource’s Proprietary and Confidential Information and ServiceSource’s property.

 8. SEVERANCE BENEFITS. 
 (a) Termination Without Cause or Resignation for Good Reason. If ServiceSource should terminate Employee’s employment without Cause (as defined below), Employee shall receive the
following benefits: 
 (i) Salary Severance. Employee shall receive six (6) months of Employee’s then
current base salary, in a single lump sum payment in cash, subject to all applicable withholding requirements. 
 (ii) COBRA Coverage. In lieu of any ServiceSource payments with respect to continuation coverage pursuant to the Consolidated Omnibus Budget Reconciliation Act of 1985, as amended
(“COBRA”) for Employee and his or her eligible dependents, ServiceSource will provide to Employee a taxable monthly payment in an amount equal to $3,000, which payments will be made regardless of whether Employee elects COBRA
continuation coverage and, subject to Sections 8(d) and (e), will commence in the month following the month in which Employee’s termination occurs and will end on the earlier of (x) the date upon which Employee obtains other employment or
(y) the last day of the sixth (6th) calendar
month following the month in which Employee’s termination occurs. 
 (b) Termination Without Cause or Resignation
for Good Reason Following a Change of Control (Equity Acceleration). If ServiceSource or a successor 

  
 6 

 
should terminate Employee’s employment without Cause or Employee should resign from her employment for Good Reason, in either case upon or following a “Change of Control” (as
defined below), then, in addition to the benefits set forth in Section 8(a) hereof, all of Employee’s outstanding equity compensation awards (including, without limitation, all stock options, restricted stock, restricted stock units and
any other equity compensation awards) shall immediately have their vesting accelerated 100%, so as to become fully vested. 

(c) Definitions: For purposes of this Section 8: 

(i) “Cause” shall mean the occurrence of any of the following events: (i) Employee’s commission of any
felony or any crime involving fraud or dishonesty under the laws of the United States or any state thereof; (ii) Employee’s commission of, or participation in, a fraud or act of dishonesty against ServiceSource; (iii) Employee’s
willful violation of any contract or agreement between Employee and ServiceSource or any statutory duty owed to ServiceSource; (iv) Employee’s unauthorized use or disclosure of Proprietary and Confidential Information; or
(v) Employee’s gross misconduct; and 
 (ii) “Change of Control” shall mean the occurrence of
one of the following events: a sale of all or substantially all of the shares of stock of ServiceSource; a merger, consolidation or similar transaction involving ServiceSource following which the persons entitled to elect a majority of the members
of the Board of Directors of ServiceSource immediately before the transaction are not entitled to elect a majority of the members of the Board of Directors of ServiceSource or the surviving entity following the transaction; or a sale of all or
substantially all of the assets of ServiceSource. 
 (iii) “Good Reason” shall mean the occurrence of
any one of the following events, without Employee’s written consent: (1) a material, adverse change in Employee’s job title from that in effect immediately prior to the Change of Control (including, for the avoidance of doubt,
Employee becoming Chief Financial Officer of a division or subsidiary of the surviving entity following a Change of Control rather than Chief Financial Officer of the entire surviving entity reporting to the Chief Executive Officer of the entire
surviving entity); (2) a material, adverse change in Employee’s duties, authorities or job responsibilities from that in effect immediately prior to the Change of Control; (3) a relocation of Employee’s principal place of
employment beyond a radius of 30 miles from its location immediately prior to the Change of Control; or (4) any reduction in Employee’s base salary, target bonus or aggregate level of benefits measured against such compensation or benefits
as in effect immediately prior to the Change of Control; provided that Employee has notified ServiceSource in writing of the event described in (1), (2), (3) or (4) above and ServiceSource (or its successor) has within 30 days
thereafter failed to restore Employee to the appropriate job title, duties, authorities, responsibility, location, salary, target commissions or benefits; and 
 (iv) “Section 409A Limit” shall mean the lesser of two (2) times: (a) Employee’s annualized compensation based upon the annual rate of pay paid

  
 7 

 
to Employee during Employee’s taxable year preceding Employee’s taxable year of Employee’s separation from service with ServiceSource; or (b) the maximum amount that may be
taken into account under a qualified plan pursuant to Section 401(a)(17) of the Internal Revenue Code of 1986, as amended (the “Code”) for the year in which Employee’s employment is terminated. 

(d) Release. Notwithstanding the foregoing, the severance benefits described in this Section 8
are subject to Employee’s execution and delivery of binding general release of claims in the form set forth as Schedule A, and such release shall becoming effective and binding in accordance with its terms within fifty-two (52) days
following the termination date. No severance payments or vesting acceleration under this Agreement shall be paid or provided unless and until the release becomes effective. Any severance payment to which Employee is entitled shall be paid by
ServiceSource in full on the fifty-third (53d) day
following Employee’s employment termination date or such later date as is required to avoid the imposition of additional taxes under Code Section 409A and the regulations and guidance thereunder, and any applicable state law equivalent
(together, “Section 409A”). 
 (e) Section 409A Compliance. Notwithstanding any provision to
the contrary herein, no Deferred Payments (as defined below) that become payable under this Agreement by reason of Employee’s termination of employment with ServiceSource (or any successor entity thereto) will be made unless such termination of
employment constitutes a “separation from service” within the meaning of Section 409A. Further, if Employee is a “specified employee” of ServiceSource (or any successor entity thereto) within the meaning of Section 409A
on the date of Employee’s termination of employment (other than a termination of employment due to death), then the Deferred Payments that are payable within the first six (6) months following Employee’s termination of employment,
shall be delayed until the first payroll date that occurs on or after the date that is six (6) months and one (1) day after the date of Employee’s termination of employment, when they shall be paid in full arrears. All subsequent
Deferred Payments, if any, will be paid in accordance with the payment schedule applicable to each payment or benefit. Notwithstanding anything herein to the contrary, if Employee dies following Employee’s employment termination but prior to
the six (6) month anniversary of her employment termination, then any payments delayed in accordance with this paragraph will be payable in a lump sum as soon as administratively practicable after the date of death and all other Deferred
Payments will be payable in accordance with the payment schedule applicable to each payment or benefit. Each payment and benefit payable under this Agreement is intended to constitute a separate payment for purposes of Section 1.409A-2(b)(2) of
the Treasury Regulations. For the purposes of this Agreement, “Deferred Payment” means any severance pay or benefits to be paid or provided to Employee (or Employee’s estate or beneficiaries) pursuant to this Agreement and any
other severance payments or separation benefits, that in each case, when considered together, are considered deferred compensation under Section 409A. 
 It is intended that none of the severance payments under this Agreement will constitute Deferred Payments but rather will be exempt from Section 409A as a payment

  
 8 

 
that would fall within the “short-term deferral period” as described below or resulting from an “involuntary separation from service” as described below. Any ambiguities or
ambiguous terms herein will be interpreted to be exempt from or comply with the requirements of Section 409A. ServiceSource and Employee agree to work together in good faith to consider amendments to this Agreement and to take such reasonable
actions which are necessary, appropriate or desirable to avoid imposition of any additional tax or income recognition prior to actual payment to Employee under Section 409A. 

Any amount paid under this Agreement that satisfies the requirements of the “short-term deferral” rule set forth in
Section 1.409A-1(b)(4) of the Treasury Regulations will not constitute Deferred Payments for purposes of this Section 8. Any amount paid under this Agreement that qualifies as a payment made as a result of an involuntary separation from
service pursuant to Section 1.409A-1(b)(9)(iii) of the Treasury Regulations that does not exceed the Section 409A Limit will not constitute Deferred Payments for purposes of this Section 8. 

(f) Termination of Employment for Other Reasons. The above severance benefits in this Section 8 shall not be paid or
provided in the event of the termination of Employee’s employment due to Employee’s death, disability or resignation (other than a resignation for Good Reason upon or following a Change of Control as set forth in Section 8(b) above),
or the termination of her employment by ServiceSource or its successor for Cause. For purposes of clarity, a termination by reason of Employee’s death or disability shall not be deemed a termination without “Cause” under this
Agreement. 
 9. SEVERABILITY. In the event that any provision of this Agreement is determined by a court of competent
jurisdiction to be illegal, invalid or unenforceable to any extent, such term or provision shall be enforced to the fullest extent permissible under the law and all remaining terms and provisions hereof shall continue in full force and effect.

 10. MODIFICATION OF AGREEMENT. This Agreement may be modified only in writing by mutual agreement of ServiceSource and
Employee. Any such writing must specifically state that it is intended to modify the parties’ Agreement and state which specific provision or provisions this writing intends to modify. Such written modification will only be effective if signed
by ServiceSource’s Chief Executive Officer. Any attempt to modify this Agreement orally, or by a writing signed by any person other than ServiceSource’s Chief Executive Officer, or by any other means, shall be null and void. This Agreement
is intended to be the final and complete statement of the parties’ agreement concerning the legal nature of their employment relationship in any and all disputes arising from that relationship. 

11. COMPLETE AND VOLUNTARY AGREEMENT. This Agreement constitutes the entire understanding of the parties on the subject covered.
The parties expressly warrant that they have read and fully understand this Agreement; that they have had the opportunity to consult with legal counsel of their own choosing to have the terms of this Agreement fully explained to them; that they are
not executing this Agreement in 

  
 9 

 
reliance on any promises, representations or inducements other than those contained herein; and that they are executing this Agreement voluntarily, free of any duress or coercion. 

12. DISPUTE RESOLUTION. This Agreement shall be governed by California law, without regard to its principles of conflicts of laws.
Any dispute arising from this Agreement shall be subject to the exclusive jurisdiction of state and federal courts located in the Northern District of California, and each party hereby waives any and all objections to that venue. The prevailing
party in any such dispute shall recover its reasonable attorneys’ fees and costs from the losing party, including any fees or costs arising from an appeal. 
 13. SUCCESSORS AND ASSIGNS. This Agreement will be binding upon Employee’s heirs, executors, administrators and other legal representatives and will be for the benefit of ServiceSource, its
successors, and its assigns. 
 14. GOLDEN PARACHUTE BEST AFTER TAX RESULTS If any of the payments to Employee (prior to
any reduction, below) provided for in this Agreement, together with any other payments which Employee has the right to receive from ServiceSource or any corporation which is a member of an “affiliated group” as defined in
Section 1504(a) of the Code, without regard to Section 1504(b) of the Internal Revenue Code), of which ServiceSource is a member (the “Payments”) would constitute a “parachute payment” (as defined in
Section 280G(b)(2) of the Code), and if the Safe Harbor Amount is greater than the Taxed Amount, then the total amount of such Payments shall be reduced to the Safe Harbor Amount. The “Safe Harbor Amount” is the largest portion
of the Payments that would result in no portion of the Payments being subject to the excise tax set forth at Section 4999 of the Code (“Excise Tax”), after reduction for taxes as described below. The “Taxed
Amount” is the total amount of the Payments after reduction for taxes as described below (prior to any reduction, above) notwithstanding that all or some portion of the Payments may be subject to the Excise Tax. Solely for the purpose of
comparing which of the Safe Harbor Amount and the Taxed Amount is greater, the determination of each such amount, shall be made on an after-tax basis, taking into account all applicable federal, state and local employment taxes, income taxes, and,
if applicable, the Excise Tax (all of which shall be computed at the highest applicable marginal rate regardless of Employee’s actual marginal rate). If a reduction of the Payments to the Safe Harbor Amount is necessary, then the reduction
shall occur in the following order: reduction of cash payments; cancellation of accelerated vesting of equity awards other than options; cancellation of accelerated vesting of options; and reduction of employee benefits. In the event that
acceleration of vesting of equity awards or options is to be reduced, such acceleration of vesting shall be cancelled in the reverse order of the date of grant of the Employee’s awards. If two or more equity awards other than options are
granted on the same date, and reduction of acceleration is required under this paragraph, each award will be reduced on a pro-rata basis. If two or more options are granted on the same date, and reduction of acceleration is required under this
paragraph, each option will be reduced on a pro-rata basis. In no event shall Employee have any discretion with respect to the ordering of payment 

  
 10 

 
reductions. ServiceSource and its tax advisors shall make all determinations and calculations required to be made to effectuate this paragraph at ServiceSource’s expense. 

[Signature page follows] 

  
 11 

 SERVICESOURCE INTERNATIONAL, INC.

  

									
	By:	 	 /s/ MICHAEL SMERKLO
	 		  	 February 6, 2013
	 	
		 	Michael Smerklo	 		  	Date	 	
				
	EMPLOYEE	 		  		 	
				
	 /s/ ASHLEY JOHNSON
	 		  	 February 6, 2013
	 	
	Ashley Johnson	 		  	Date	 	

  
 12 

 SCHEDULE A 

FORM OF RELEASE 
 In exchange for the consideration provided by ServiceSource International, Inc. or its successor (the “Company”) to the undersigned current or former employee of the Company (the
“Employee”) under this Agreement or the employment agreement between the Company and the Employee, that Employee is not otherwise entitled to receive, and subject to the Company’s compliance with its post-termination obligations to
Employee, Employee hereby generally and completely releases the Company and its directors, officers, employees, shareholders, partners, agents, attorneys, predecessors, successors, parent and subsidiary entities, insurers, affiliates, and assigns
from any and all claims, liabilities and obligations, both known and unknown, that arise out of or are in any way related to events, acts, conduct, or omissions occurring prior to my signing this Agreement. This general release includes, but is not
limited to: (1) all claims arising out of or in any way related to Employee’s employment with the Company or the termination of that employment; (2) all claims related to Employee’s compensation or benefits from the Company,
including salary, bonuses, commissions, vacation pay, expense reimbursements, severance pay, fringe benefits, stock, stock options, or any other ownership interests in the Company; (3) all claims for breach of contract, wrongful termination,
and breach of the implied covenant of good faith and fair dealing; (4) all tort claims, including claims for fraud, defamation, emotional distress, and discharge in violation of public policy; and (5) all federal, state, and local
statutory claims, including claims for discrimination, harassment, retaliation, attorneys’ fees, or other claims arising under the federal Civil Rights Act of 1964 (as amended), the federal Americans with Disabilities Act of 1990, the federal
Age Discrimination in Employment Act of 1967 (as amended) (“ADEA”), the Family and Medical Leave Act; the Employee Retirement Income Security Act; California Fair Employment and Housing Act (as amended ), any state labor
code; the Equal Pay Act, of 1963, as amended. 
 SECTION 1542 WAIVER. Employee hereby acknowledges
that she has read and understands Section 1542 of the Civil Code of the State of California, which reads as follows: 
 A
general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the
debtor. 
 Employee hereby expressly waives and relinquishes all rights and benefits under that section and any law or legal principle of
similar effect in any jurisdiction with respect to the release of any unknown or unsuspected claims Employee may have against the Company, its affiliates, and the entities and persons specified above. 

  
 13 

 ADEA Waiver and Release. Employee acknowledges that Employee knowingly and voluntarily
waives and releases any rights Employee may have under the ADEA, as amended. Employee also acknowledges that the consideration given for the waiver and release in the preceding paragraph hereof is in addition to anything of value to which Employee
was already entitled. Employee further acknowledges that Employee has been advised by this writing, as required by the ADEA, that: (a) her waiver and release does not apply to any rights or claims that may arise after the execution date of this
Agreement; (b) Employee has been advised that she have the right to consult with an attorney prior to executing this Agreement; (c) Employee has been given twenty-one (21) days to consider this Agreement; (d) Employee has seven
(7) days following the execution of this Agreement by the parties to revoke the Agreement; and (e) this Agreement will not be effective until the date upon which the revocation period has expired, which will be the eighth day after this
Agreement is executed by Employee, provided that the Company has also executed this Agreement by that date (“Effective Date”). The parties acknowledge and agree that revocation by Employee of the ADEA Waiver
and Release is not effective to revoke her waiver or release of any other claims pursuant to this Agreement. 
  

											
	By:	 	  
	 		  	Date:	 	  
	 	

  
 14

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