Document:

Second Amended and Restated Wireless Services Agreement 00014249

  Exhibit 10.3 

Second Amended and Restated Wireless Services Agreement 

#00014249 

between 

InfoSpace Mobile, Inc. 

and 
 Cingular
Wireless LLC 
 Agreement No: 00014249 

Effective Date: July 22, 2005 

 Table of Contents 

 

					
	 Section
	  	Page
			
	1.	 	Definitions	  	1
			
	2.	 	Certain Rights Granted	  	4
			
	3.	 	Certain Obligations of the Parties	  	6
			
	4.	 	Hosting	  	9
			
	5.	 	Payments	  	9
			
	6.	 	Warranties, Indemnification and Limitation of Direct Liability	  	10
			
	7.	 	Term and Termination	  	15
			
	8.	 	Intellectual Property	  	16
			
	9.	 	General Provisions	  	17
		
	Exhibits	  	
			
	A.	 	Services	  	24
			
	B.	 	Trademarks	  	41
			
	C.	 	Commercial Terms	  	43
			
	D.	 	Change Request Process & Acceptance Test Process	  	46
			
	E.	 	Executive Orders and Federal Regulations	  	50
			
	F.	 	Attribution	  	53
			
	G.	 	Service Level Agreement	  	56
			
	H.	 	Business Requirements Template	  	86
			
	I.	 	Change Request Template	  	101
			
	J.	 	Work Order and Purchase Order Template	  	103
			
	K.	 	License Agreement	  	105
			
	L.	 	Cingular Customized Work Product	  	148
			
	M.	 	Security Requirements for System or Network Access by Contractors	  	149

  

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 Second Amended and Restated Wireless Services Agreement #00014249 

This Second Amended and Restated Wireless Services Agreement, effective as of, July 22, 2005 (the
“Effective Date”), is made by and between InfoSpace Mobile, Inc., a California corporation and a wholly owned subsidiary of InfoSpace, Inc., with principal offices at 10940 Wilshire Blvd.,
9th Floor, Los Angeles, CA 90024
(“InfoSpace”), Cingular Wireless LLC, a Delaware limited liability company on behalf of itself and its Affiliates (“Cingular”), with principal offices at 5565 Glenridge Connector, Atlanta, Georgia 30342, and, solely
with respect to Section 9.12, InfoSpace, Inc., a Delaware corporation, with principal offices at 601
108th Ave., Suite 1200, Bellevue, WA 98004. 

RECITALS 
 This Agreement
is entered into with reference to the following facts: 
  

	 	A.	Cingular and InfoSpace, Inc., the parent company of InfoSpace Mobile, Inc., entered into that certain Amended and Restated Wireless Services Agreement #00014249,
effective as of July 1, 2003 (as amended, the “Prior Agreement”). 

  

	 	B.	The parties desire to amend and restate the Prior Agreement, as more fully described below. This Second Amended and Restated Wireless Services Agreement (together with
all exhibits hereto and as amended in writing from time to time, this “Agreement”) shall replace in its entirety the Prior Agreement as of the Effective Date. 

AGREEMENT 
 The parties
agree as follows: 
  

	1.	Definitions. 

 As used
herein, the following terms have the following defined meanings: 
 “Active User” means a User for whom
InfoSpace reports three or more Sessions during a calendar month of the Term. 
 “Administrator” means a
Cingular employee designated by Cingular to access the Management Console (as defined in Section B (1) of Exhibit A). 

“Affiliate” means an entity that has its principal place of business in the United States or Puerto Rico and that
directly or indirectly, through one or more intermediaries, controls, is controlled by or is under common control with another entity. Control shall be defined as (i) thirty percent (30%) or more ownership or beneficial interest of income
and capital of such entity; (ii) ownership of at least thirty percent (30%) of the voting power or voting equity; or (iii) the exclusive or shared ability to otherwise direct the management policies of such entity by contract or
otherwise. 
 “Agreement” means this Second Amended and Restated Wireless Services Agreement
#00014249, including all exhibits hereto. 
 “Cingular Customized Work Product” means the deliverables described
in Exhibit L that InfoSpace will develop and deliver to Cingular in accordance with Section 8.3. 
  

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 “Cingular Marks” means those Trademarks of Cingular set forth on Exhibit B
hereto and such other Trademarks (if any) as Cingular may from time to time notify InfoSpace in writing to be “Cingular Marks” within the meaning of this Agreement. 

“Cingular Materials” means the Cingular Customized Work Product, Cingular Marks, Cingular Sourced Content, and any other
materials provided by Cingular to InfoSpace. Cingular may, from time to time, add, modify, or delete any or all Cingular Materials upon written notice to InfoSpace. InfoSpace shall use commercially reasonable efforts to add, modify or delete such
Cingular Materials within the timeframe requested by Cingular or as otherwise agreed by the parties. 
 “Cingular
Network” means the equipment and systems that are owned, operated and/or managed by Cingular for the provision of the Services to Users. 

“Cingular Sourced Content” has the meaning set forth in Exhibit A. 

“Co-branded Pages” means, collectively, the Mobile Pages and PC Pages hosted on the InfoSpace Web Sites that comprise a
portion of the Services. 
 “Content” means the InfoSpace Sourced Content and the Cingular Sourced Content.

 “Feature Acceptance Date” has the meaning set forth in Exhibit D. 

“InfoSpace Marks” means those Trademarks of InfoSpace set forth at
http://www.infospaceinc.com/about/legal_trademarks.php, which may be modified and updated by InfoSpace from time to time. 

“InfoSpace Software” means the software owned by InfoSpace that is used by InfoSpace to host the Services. 

“InfoSpace Sourced Content” has the meaning set forth in Exhibit A. 

“InfoSpace Supported Handsets” means the Wireless Devices set forth in Section C of Exhibit A through which InfoSpace
shall make the Services available. 
 “InfoSpace Web Sites” means, collectively: (a) the Web Site the
primary home page of which is located at http://www.infospace.com; and (b) other Web Sites maintained by InfoSpace and its affiliates. 

“Intellectual Property Rights” means any patent, copyright, rights in Trademarks, trade secret rights, and other
intellectual property or proprietary rights arising under the laws of any jurisdiction. 
 “License Agreement”
means the license agreement attached hereto as Exhibit K that the parties may enter pursuant to Section 4(b) or Section 7.2 of this Agreement. The License Agreement contains the terms and conditions pursuant to which InfoSpace will
license the InfoSpace Software to Cingular. This License Agreement applies only to the InfoSpace Software that is listed on Exhibit B to the License Agreement and not the Cingular Customized Work Product. 

“Mobile Pages” means web pages that are prepared using Wireless Markup Language (WML) and Extensible Hypertext Markup
Language (XHTML) for mobile devices (as described in Exhibit A), and intended for presentation to Users using InfoSpace Supported Handsets. 
  

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 “PC Pages” means web pages that are prepared using Hypertext Markup
Language (as described in Exhibit A), and intended for presentation to Users using a Personal Computer as their terminal/display device. 

“Person” means any natural person, corporation, partnership, Limited Liability Company or other entity. 

“Portal User” means each unique profile for a Person who at any time has used the Services (which profile may be derived
from information or a combination of information that may include, but is not limited to, screen name, device identifier and/or MSISDN). 

“Services” means the Technology, products, applications and services (and all modifications, upgrades and revisions
thereto) that will be made available to Cingular by InfoSpace pursuant to this Agreement, as more particularly described on Exhibit A. 

“Service Level Agreement” (SLA) means the Service Level Agreement by and between InfoSpace and Cingular, entered into on
the date hereof and made a part hereof for all purposes, and attached hereto as Exhibit G. 
 “Session” means
any use of the Services by a User during any thirty minute period.  
 “SMS Message” means a message sent
or received by InfoSpace via a push (MT SMS) or pull (MO SMS) service using short text codes, including a message containing an embedded link to a WAP page. 

“Technology” means any technical, functional and architectural specifications authored by InfoSpace, or any know-how,
graphics, techniques, methods, formulae, drawings, designs, source code, concepts, ideas, documentation, or any improvement or upgrade thereto, whether or not patentable or copyrightable and whether or not reduced to practice, owned or licensed by
or on behalf of InfoSpace or any of its Affiliates to create, provide, use, modify, adapt, publish, display, update, enhance, improve or maintain the Services or any portion thereof or to provide access to any of the Content or Services; except,
however, “Technology” does not include the Cingular Materials. 
 “Term” has the meaning set forth in
Section 7.1. 
 “Trademarks” means any trademarks, service marks, trade dress, trade names, corporate names,
proprietary logos or indicia and other source or business identifiers. 
 “User Data” has the meaning set forth
in Section 3.11(a). 
 “Web Site” means any point of presence maintained on the Internet or on any other
public data network accessed via any portable or non-portable computing device. With respect to any Web Site maintained on the World Wide Web, such Web Site includes all HTML, XHTML or WML pages (or similar unit of information presented in any
relevant data protocol) that either are identified by the same second-level domain (such as infospace.com) or by the same equivalent level identifier in any relevant address scheme. 

“Wireless Device” means cellular phones, personal digital assistants, pagers and RIM devices. 

“User” means any Person that is authorized by Cingular to access the Services. 

Any capitalized term used in this Agreement but not defined in this Section 1 shall have the meaning ascribed to such term in this Agreement.

  

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	2.	Certain Rights Granted. 

2.1 InfoSpace Grant. Subject to the terms and conditions of this Agreement and during the Term (as defined in
Section 7.1), InfoSpace will make available to Cingular the Services described in Exhibit A and hereby grants to Cingular the right to enable Users and up to 500 employees of Cingular, collectively, to access the available Services through PCs
(for PC Pages) and on InfoSpace Supported Handsets via the Cingular Network (for Mobile Pages), as described in Exhibit A. 

2.2 Cingular Grant. Subject to the terms and conditions of this Agreement, Cingular hereby grants to InfoSpace the right to
include the Cingular Materials on the Services. 
 2.3 Limitations. 

 

	 	(a)	Cingular shall have no right by virtue of this Agreement to reproduce or sub-license, re-sell or otherwise distribute all or any portion of the Content or Services
under this Agreement to any Person, other than providing access to the Content and Services to Users. 

  

	 	(b)	Each party acknowledges that the rights granted by the other party hereunder are subject to the rights of certain third parties. Neither party shall be required to
deliver Content in violation of any law of any jurisdiction. If delivery of Content under this Agreement is deemed to be in violation of any law, the providing party shall provide three (3) business days notice to the other party, and
InfoSpace, to the extent reasonably possible, shall remove or modify such Content If, in the sole discretion of Cingular, such removal or modification would materially alter the Content or the Services, the parties agree to negotiate amended terms
with respect to such Content or Services in good faith. 

  

	 	(c)	Cingular shall reasonably allow InfoSpace and its Affiliates to implement, or Cingular shall otherwise reasonably cooperate with InfoSpace and its Affiliates, upon
their written request, for the purpose of the implementation of, any bug fixes and/or updates for any Services or Content access supplied hereunder. 

  

	 	(d)	Unless expressly authorized by the other party in writing, or unless otherwise specifically provided in this Agreement, neither Cingular nor InfoSpace shall itself, nor
shall either authorize or assist any third party to, (a) remove, obscure, or alter any legal notices, including notices of Intellectual Property Rights present on or in the Content or Services provided hereunder or any other materials provided
by the other party, or (b) “frame” the Content or insert any advertisements (including interstitial advertisements), pop-up windows, new consoles or other items, or use any other techniques, that would alter the appearance or
presentation of the Services, or any of the InfoSpace Web Sites, from that seen by users hand-entering the applicable URL into their browser. 

  

	 	(e)	Other than in connection with their performance under this Agreement, InfoSpace and its Affiliates shall have no right under this Agreement to reproduce or sub-license,
re-sell or otherwise distribute all or any portion of the Cingular Materials to any Person. 

  

	 	(f)	Cingular will not reverse engineer, disassemble, decompile or otherwise attempt to discover the source code or trade secrets for any of the Technology or the Services,
except that this restriction shall not apply to any Cingular Materials. 

  

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	 	(g)	To the extent that it is within InfoSpace’s reasonable control, InfoSpace will promptly remove, upon Cingular’s written request, the display of pornographic
or “adult” graphics, text and other material, on the Services. In the event of disagreement over whether the materials constitute pornographic or adult graphics, text or other material, Cingular’s opinion shall prevail.

  

	 	(h)	InfoSpace shall not allow access, nor grant any right to enable access, to the available Content or Cingular Materials on the Services, other than the access granted in
Section 2, or as otherwise agreed, in writing, by the parties. 

  

	 	(i)	InfoSpace will not implement any new, or modify any existing, Content on the Services without prior written approval by Cingular. 

 

	 	(j)	In the event that InfoSpace or any of its Affiliates receives an offer from a third party content provider to pay InfoSpace for the distribution, use or placement of
content to or with Cingular or any Users as part of the Services, then InfoSpace shall promptly notify Cingular of such offer and provide the details thereof to Cingular. If InfoSpace accepts such offer without the prior written approval of
Cingular, then InfoSpace shall pay to Cingular all monies or other consideration received from such agreement within 10 business days of InfoSpace’s receipt of same. 

2.4 Cingular Marks License. Subject to Section 2.6 and the conditions set forth in this Section 2.4, Cingular hereby
grants to InfoSpace and its affiliates the right to use, reproduce, publish, perform and display the Cingular Marks: (a) on the InfoSpace Web Sites in connection with the posting of hyperlinks to the Services; (b) with the prior written
approval of Cingular in connection with the development, use, reproduction, modification, adaptation, publication, display and performance of the Services; and (c) with the prior written approval of Cingular and subject to the provisions of
this Agreement relating to publicity, in promotional and marketing materials, content directories and indices, electronic and printed advertising, publicity, newsletters and mailings about InfoSpace and its affiliates and their relationship with
Cingular and the Services. 
 2.5 InfoSpace Marks License. Subject to Section 2.6, InfoSpace hereby grants to
Cingular the right to use, reproduce, publish, perform and display the InfoSpace Marks: (a) on the Services in connection with the posting of hyperlinks to the Content; and (b) with the prior written approval of InfoSpace and subject to
the provisions of this Agreement relating to publicity, in and in connection with the development, use, reproduction in promotional and marketing materials, content directories and indices, and electronic and printed advertising, publicity,
newsletters and mailings about Cingular and its relationship with InfoSpace and its affiliates and the Services. 
 2.6 Use of
Trademarks. Prior to the first use of any of the other party’s Trademarks in the manner permitted herein, the party using such Trademarks shall submit a sample of such proposed use to the other party for its prior written approval. Without
limiting the generality of the foregoing, each party shall strictly comply with all standards with respect to the other party’s Trademarks which may be furnished by such party from time to time, and all uses of the other party’s Trademarks
in proximity to the trade name, trademark, service name or service mark of any other person shall be consistent with the standards furnished by the other party from time to time. Further, neither party shall create a combination mark consisting of
one or more Trademarks of each party. All uses of the other party’s Trademarks shall inure to the benefit of the party owning such Trademark. InfoSpace hereby acknowledges and agrees that, as between the parties hereto, Cingular is the owner of
the Cingular Marks. Cingular hereby acknowledges and agrees that, as between the parties, InfoSpace is the owner of the InfoSpace Marks. Either party may update or change the list of Trademarks usable by the other party hereunder at any time by
written notice to the other party. Upon expiration or termination of this Agreement, each party’s rights to use any of the other party’s Trademarks will terminate. 

 

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 2.7 Non-exclusivity. The parties acknowledge and agree that this Agreement is
non-exclusive, and that, without limiting the generality of the foregoing, nothing in this Agreement shall be deemed or construed to prohibit either party from participating in similar business arrangements with any Person as those described herein.
InfoSpace understands that Cingular does not guarantee any number of Users who will have access to the Services; further, InfoSpace understands that Users may terminate any and all access to the Services, and, upon thirty (30) days’ prior
written notice to InfoSpace, Cingular may redirect Users to another Web Site, at any time during the Initial Term or any renewal term of this Agreement, provided that nothing in this Section 2.7 shall relieve Cingular of its obligations under
this Agreement, including its payment obligations pursuant to Exhibit C. 
  

	3.	Certain Obligations of the Parties. 

3.1 Services. Cingular and InfoSpace will cooperate to design, and InfoSpace will implement in accordance with Exhibit A, the
user-perceptible elements of the graphical user interface for the Services, with the goals of: (a) conforming the graphical user interface with branding, graphics, navigation, content or other characteristics or features of the display output
of the “look and feel” of the Services to that associated with the applicable existing Cingular Web Sites; (b) integrating content and commerce services from third parties according to terms of this Agreement; (c) maximizing the
commercial effectiveness thereof; and (d) optimizing the presentation of the relevant Content for access from mobile phones and devices. 

3.2 Cingular Obligations. Cingular shall integrate the acknowledgement “Powered by InfoSpace” and the InfoSpace logo on
all of the PC Pages in a mutually agreeable manner. “Powered by InfoSpace” or equivalent attribution shall appear at the bottom of a single prominent page of the Mobile Pages in a manner mutually agreeable to both parties. Cingular shall
also provide to InfoSpace and its Affiliates at its expense such cooperation and assistance as they reasonably request in connection with the development, use, reproduction, modification, adaptation, publication, display and performance of the
Services. Examples of the proportionate size and location of attribution on the PC Pages and Mobile Pages are set forth on Exhibit F. 

Notwithstanding the above, should Cingular choose to host this service with anyone other than InfoSpace, this section will no longer
apply. 
 3.3 Removal of Content. To the extent that it is within InfoSpace’s control, InfoSpace shall remove Content
specified by Cingular for removal from the Services upon Cingular’s written request. InfoSpace shall remove such Content within a reasonable timeframe not to exceed thirty (30) days of receipt of Cingular’s request or as otherwise
agreed by the parties. 
 3.4 Service Level Agreement. Attached as Exhibit G is a Service Level Agreement setting forth
the respective responsibilities of the parties regarding support of the Services. For so long as Cingular redirects all Users to another Web Site pursuant to Section 2.7, the Service Level Agreement will no longer apply. 

3.5 Technical Cooperation. Each party will provide reasonable technical cooperation to the other party in order to implement the
Services. In addition, Cingular shall allow InfoSpace to implement and/or cooperate with InfoSpace upon its request in its implementation of any bug fixes or updates to the Services. 

 

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 3.6 Project Management. Each party will appoint a single primary point of contact for
project management and coordination. This individual will be responsible for coordinating internal teams and activities associated with the deployment of the Services; prioritizing issues and change requests; providing internal communication of
project schedule and status; and coordinating meetings and other joint activities between the parties. 
 3.7 Cingular
Network. During the Term, Cingular will maintain the Cingular Network and will provide Users with access to the Services via the Cingular Network. 

3.8 Publicity. The parties may work together to issue publicity and general marketing communications concerning their relationship
and other mutually agreed-upon matters, provided, however, that neither party shall have any obligation to do so. In addition, neither party shall issue any such publicity and general marketing communications concerning their relationship without
the prior written consent of the other party, which shall not be unreasonably withheld or delayed. 
 3.9 Future Services;
Work Orders. Unless otherwise agreed, the parties will use the process described in Exhibit D for all customizations, modifications, enhancements and additions to the Services. Unless otherwise agreed, the parties shall use the form attached
hereto as Exhibit J (a “Work Order”) to document all customizations and modifications to the Services. The Work Order shall set forth the work to be performed, the associated fees for such work, and any other applicable terms and
conditions. InfoSpace will perform the tasks set forth on each Work Order and will use commercially reasonable efforts to complete such tasks according to the estimated timeline (if any) set forth on each such Work Order. Cingular will cooperate
with InfoSpace and provide such assistance as InfoSpace may reasonably request to fulfill its obligations under each such Work Order. InfoSpace’s obligation to complete the tasks specified in each such Work Order by the corresponding dates (if
any) shall be subject to InfoSpace’s receipt from Cingular of all necessary Cingular Materials and/or technical specifications by the date set forth in each such Work Order for delivery of such materials, or if no date is set forth, by a date
to be mutually agreed by the parties. 
 Notwithstanding the above, no Work Order is authorized until InfoSpace is in receipt of
a Cingular issued Purchase Order, the form of which is attached hereto as Exhibit J (a “Purchase Order”). All Purchase Orders issued by Cingular hereunder shall include the corresponding Work Order as an attachment. If the terms of the
Purchase Order are materially different than the terms of the Work Order, InfoSpace may reject the Purchase Order. 
 All Work
Orders and Purchase Orders shall be made under and incorporate the terms and conditions of this Agreement. The terms and conditions referenced on the form of the Purchase Order shall not apply to any Purchase Order issued in connection with this
Agreement. 
 3.10 Other Requirements. InfoSpace and Cingular shall fulfill their respective obligations set forth in the
Exhibits. 
 3.11 Use and Protection of User Data. 

 

	 	(a)	User Data. To the extent that InfoSpace receives or has access to any personally-identifiable User data (including, but not limited to, customer proprietary
network information, profiles, User usage data and other data resulting from User use of the services) (collectively, “User Data”), Cingular retains all rights to, and is the sole owner of, all User Data. InfoSpace will treat all
User Data as Cingular Confidential Information pursuant to Section 9.4 of this Agreement. InfoSpace will not use or disseminate or authorize the use or dissemination of any User Data for any purpose other than in connection with the performance
of InfoSpace’s obligations under this Agreement, without Cingular’s advance written permission, which may be withheld in Cingular’s sole discretion. 

 

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	 	(b)	Protection and Security of User Data. InfoSpace will not use or disclose, or permit others to use or disclose, any User Data except as necessary for InfoSpace to
fulfill its obligations under this Agreement, or otherwise in accordance with Cingular’s written instructions. InfoSpace will take all reasonable precautions to protect User Data against unauthorized disclosure or alteration, theft, or other
misuse including without limitation, maintaining and enforcing safety and security procedures and policies with respect to access, handling and maintenance of User Data reasonably designed to (i) insure the integrity and security of User Data;
(ii) protect against any reasonably foreseeable threats or hazards to the integrity or security of User Data; and (iii) protect against unauthorized access to or use of User Data that could result in substantial harm or inconvenience to
Cingular or Users. Further, the parties will cooperate with each other on an ongoing basis to evaluate security standards and will evaluate in good faith recommendations made by the other to protect the security and integrity of User Data.

  

	 	(c)	Retention of User Data. As soon as InfoSpace no longer needs to retain any item of User Data in order to perform its duties under this Agreement or otherwise
upon Cingular’s written request, InfoSpace will, at Cingular’s option, promptly return or destroy all tangible material embodying User Data in its possession or under its control. 

 

	 	(d)	Aggregate Information. Notwithstanding anything to the contrary in this Agreement, Cingular grants the right to InfoSpace to track and use Aggregate Information
(as defined below) about the Services, including usage patterns, transaction-related information, demographic data, and other aggregate User Data for the following purposes: statistical analysis, internal product analysis and development,
de-bugging, system maintenance purposes, the performance of its services and obligations under this Agreement, and for such other purposes as may be mutually agreed in writing by the parties from time to time. InfoSpace may also report such
Aggregate Information to certain third parties solely for purposes of (i) promoting InfoSpace and/or InfoSpace products and services in connection with marketing, investor relations and/or advertising-related activities, and (ii) complying
with InfoSpace’s contractual obligations to its third party content providers. For the purposes of this Agreement, “Aggregate Information” means User Data that does not specifically identify a User, Cingular, or any of
Cingular’s Affiliates, provided, that InfoSpace may identify Cingular in connection with its reporting to its third party content providers. 

  

	 	(e)	Computer Asset Protection Requirements. With respect to the Technology and InfoSpace Software, InfoSpace agrees to comply with Cingular’s Corporate Security
Standards Technical Reference (“CSSTR”) entitled “Security Requirements for Contractual Agreements” as set forth in Exhibit M. This reference fully incorporates Exhibit M herein. InfoSpace agrees to
cooperate fully with Cingular to ensure that the Technology, InfoSpace Software, and/or computer systems that InfoSpace uses to provide the Services under this Agreement comply with the Requirements set forth in Exhibit M. The word
“Contractor” used in Exhibit M shall mean InfoSpace. InfoSpace agrees that all of its personnel having access to Cingular’s systems will act in accordance with Exhibit M. 

 

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	4.	Hosting. 

  

	 	(a)	InfoSpace will host the Services in a server environment dedicated to Cingular at one or more facilities maintained by or on behalf of InfoSpace or one of its
Affiliates. InfoSpace shall obtain, operate and maintain all hardware and software reasonably necessary to host the Services in connection with this Agreement. Upon receipt of a written request and authorization from Cingular, InfoSpace will
purchase hardware on Cingular’s behalf. Such hardware will be owned by Cingular. Upon termination of this Agreement, InfoSpace will deliver such hardware, or hardware with the same specifications, to Cingular. Cingular shall pay any fees or
other costs associated with such delivery and the transfer to Cingular of any service agreements related to such hardware. 

  

	 	(b)	After April 22, 2006, upon six months’ prior written notice to InfoSpace, InfoSpace shall allow Cingular to host the InfoSpace Software and make the Services
(excluding certain Legacy Services as described in Section B.1.b. of Exhibit A) available to Users at Cingular’s expense at one or more facilities maintained by or on behalf of Cingular or the facilities of a third party, unless within ten
business days of receipt of such notice InfoSpace has notified Cingular of its election to terminate this Agreement pursuant to Section 7.3. Cingular acknowledges that its ability to host the InfoSpace Software and make the Services available
to Users may be subject to Cingular’s ability to obtain sufficient rights in certain third party technology (e.g., any third party software used in connection with the hosting, operation and/or maintenance of the Services), content and
applications. In the event that Cingular elects to host the InfoSpace Software and InfoSpace has not elected to terminate this Agreement as described above, InfoSpace and Cingular shall enter into the License Agreement attached hereto as Exhibit K.
The term of the License Agreement entered into pursuant to this Section 4(b) shall be one (1) year. Cingular will not use the InfoSpace Software for any purpose other than to make the Services available to Users. The transition of hosting
will be performed by the parties in accordance with a schedule and commercial terms to be mutually agreed by the parties in a Work Order. 

  

	5.	Payments. 

 5.1 Fees
and Payments. Cingular shall pay to InfoSpace the fees set forth on Exhibit C in accordance with the terms and conditions of this Agreement and as set forth on Exhibit C. All payments to InfoSpace by Cingular shall be preceded by an invoice from
InfoSpace. Subject to section 5.2, Cingular shall pay InfoSpace in accordance with the amounts stated on any invoice delivered under this Agreement within forty-five (45) days of the date of the invoice. All payments from Cingular should
clearly show the corresponding invoice number. 
 5.2 Remuneration; Collection. Cingular shall pay to InfoSpace the
amounts as set forth on Exhibit C. Each party may accept any check or payment without prejudice to its rights to recover the balance due or to pursue any other right or remedy. No endorsement or statement on any check or payment or letter
accompanying any check or payment or elsewhere will be construed as an accord or satisfaction. Unless explicitly stated on Exhibit C, all amounts payable under this Agreement are denominated in United States dollars and each party will pay all
amounts payable under this Agreement in lawful 
  

 9 

 
money of the United States. In the event of a disputed amount on any invoice, the billed party shall notify the billing party of its dispute in writing within forty-five (45) days of receipt
of invoice, setting forth the reasons therefor. The billing party will respond within thirty (30) days of receipt of the billed party’s notice of dispute, at which time either (a) the billing party will agree with the claim and will
waive payment, or (b) the parties will agree to meet to resolve the dispute within a reasonable period of time. During this process, InfoSpace does NOT have the right to remove the Services (links, content, etc.). The non-prevailing party will
be responsible for all reasonable expenses (including attorney fees) incurred by the prevailing party in any action brought for the collection of past due amounts payable under this Agreement. 

5.3 Records and Audit. During the Term, each party shall maintain accurate records of fees received and calculations of the fees
payable to the other party pursuant to this Agreement. Either party, at its expense, and upon thirty (30) business days’ advance written notice to the other party, shall have the right to examine or audit such records in order to verify
the amounts owed to either party under this Agreement. Any such audit shall be conducted, to the extent possible, during normal business hours and in a manner that does not interfere with the ordinary business operations of the audited party.

  

	6.	Warranties, Indemnification and Limitation of Direct Liability. 

6.1 Warranties 
  

	 	(a)	Each party represents and warrants to the other party that: 

  

	 	1)	it has the full corporate right, power and authority to enter into this Agreement and to perform the acts required of it hereunder; its execution of this Agreement and
performance of its obligations hereunder, do not and will not violate, breach, or result in a default of any contract, lease, or other agreement to which it is a party or by which it is bound, any of which violations, breaches, or defaults could
reasonably be expected to have a material adverse effect on the ability of such party to perform its obligations hereunder; 

  

	 	2)	its execution of this Agreement and performance of its obligations hereunder, do not and will not violate or conflict with the articles of incorporation or by-laws (or
other governing instruments) of such party; 

  

	 	3)	when executed and delivered, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against it in accordance with its terms;
and 

  

	 	4)	it will comply with all then-current applicable laws, rules, and regulations in connection with the exercise of their rights and obligations under this Agreement
(including, without limitation, any related to individual privacy). 

  

	 	(b)	In addition to the foregoing, InfoSpace represents and warrants that, to its knowledge, there are no actions, suits, or proceedings, pending or threatened, which will
have a material adverse effect on InfoSpace’s ability to fulfill its obligations under this Agreement. 

  

	 	(c)	InfoSpace warrants to Cingular that the Services will be free from material defects in design, material and workmanship. 

 

	 	(d)	InfoSpace also warrants to Cingular that the Services provided hereunder will be performed in a professional manner, in material compliance with the specifications in
Exhibit A, and with the care, skill, and diligence, and in accordance with the applicable standards, currently recognized in InfoSpace’s profession or industry. 

 

 10 

	 	(e)	InfoSpace also warrants to Cingular that the Services performed by any of its representatives, including any subcontractor, will be performed in a professional manner,
in material compliance with the specifications in Exhibit A, and with the care, skill and diligence, and in accordance with the applicable standards, currently recognized in InfoSpace’s profession or industry. InfoSpace shall be responsible for
the work done by its subcontractors, and such work shall be done in compliance with the applicable provisions of this Agreement, including any applicable Work Order, Purchase Order or Exhibit. 

 

	 	(f)	InfoSpace also warrants that the Technology it shall utilize has year 2000 capability. Year 2000 capability means that the Technology utilized by InfoSpace will:

  

	 	(i)	Read, compute, store, process, display and print data involving dates, including single century and multi-century formulas, and will not cause computational, display,
storage or other errors resulting from the liability to accurately or correctly handle dates, including, but not limited to, year 2000 and February 29, 2000; and 

 

	 	(ii)	Include the indication of century in all date-related user interface functionality, data fields, and generated code. 

6.2 Indemnification. 
  

	 	(a)	Cingular will defend, indemnify and hold harmless InfoSpace, and its respective directors, officers, employees and agents, from and against any and all claims, costs,
losses, damages, judgments and expenses (including reasonable attorneys’ fees) arising out of or in connection with any third-party claim alleging (i) any breach of Cingular’s representations or warranties or covenants set forth in
this Agreement or (ii) that any Cingular Materials (excluding the Cingular Customized Work Product) contain any material that is obscene, libelous or defamatory, or violates the rights of any third party, or violates any law or regulation, or
infringes any Intellectual Property Rights of any third party. InfoSpace agrees that Cingular shall have sole and exclusive control over the defense and settlement of any such third party claim. However, Cingular shall not acquiesce to any judgment
or enter into any settlement that adversely affects InfoSpace’s rights or interests without the prior written consent of InfoSpace. InfoSpace shall promptly notify Cingular of any such claim of which it becomes aware and shall: (a) at
Cingular’s expense, provide reasonable cooperation to Cingular in connection with the defense or settlement of any such claim; and (b) at InfoSpace’s expense, be entitled to participate in the defense of any such claim.

  

	 	(b)	 InfoSpace will defend, indemnify and hold harmless Cingular, and its respective directors, officers, employees and agents, from and against any and all
claims, costs, losses, damages, judgments and expenses (including reasonable attorneys’ fees) arising out of or in connection with any third-party claim alleging (i) any breach of InfoSpace’s representations or warranties or covenants
set forth in this Agreement or (ii) that Technology, Cingular Customized Work Product (excluding any materials provided by Cingular to InfoSpace), InfoSpace Sourced Content, InfoSpace Marks, InfoSpace Software, any software licensed by
InfoSpace that is used by InfoSpace to host the Services, or any other materials provided by InfoSpace to Cingular pursuant to this Agreement contain any material that is obscene, libelous or defamatory, or violates the rights of any third party, or
violates any law or regulation, or infringes any Intellectual Property Rights of any third party. Cingular agrees that InfoSpace shall have 

 

 11 

	 	
sole and exclusive control over the defense and settlement of any such third party claim. However, InfoSpace shall not acquiesce to any judgment or enter into any settlement that adversely
affects Cingular’s rights or interests without the prior written consent of Cingular. Cingular shall promptly notify InfoSpace of any such claim of which it becomes aware and shall: (a) at InfoSpace’s expense, provide reasonable
cooperation to InfoSpace in connection with the defense or settlement of any such claim; and (b) at Cingular’s expense, be entitled to participate in the defense of any such claim. Notwithstanding anything herein to the contrary, InfoSpace
shall not have any indemnity obligation or liability to Cingular arising from, or related to, Content accessed by any User through a meta-search Service. 

  

	 	(c)	In the event that either party, after notification of any claim for which such party is responsible, does not assume the defense of such action, such party will
reimburse the other party for all reasonable costs incurred by such other party in the defense of the claim, including, but not limited to, reasonable attorneys’ fees. 

 

	 	(d)	Notwithstanding any other provision hereof, upon notice from Cingular, to the extent that it is within the reasonable control of InfoSpace, InfoSpace shall suspend
access to that portion of the Services, at the time and as identified and as directed by Cingular in such notice, for so long as a claim of obscenity, libel, defamation, or Intellectual Property Right infringement is pending or threatened, until
otherwise directed by Cingular in writing. 

 6.3 Infringement 

 

	 	(a)	Without limiting InfoSpace’s other obligations under Section 6.2, if an injunction or order is obtained against Cingular’s use of any Service (excluding
any Content or Cingular Materials) or if in InfoSpace’s opinion any such Service is or is likely to become the subject of a claim of infringement, InfoSpace will, at its expense: 

 

	 	1)	Procure for Cingular the right to continue using such Service; or 

  

	 	2)	After consultation with Cingular, replace or modify such Service to make it a substantially similar, functionally equivalent, non-infringing Service; or

  

	 	3)	Remove such Service and reduce any recurring fees attributable to such Service. 

 

	 	(b)	In no event will Cingular be liable to InfoSpace for any fees for a Service after the date that InfoSpace no longer provides to Cingular such Service as a result of
actual or claimed infringement. 

  

 12 

 6.4 Insurance 

As of the Effective Date, InfoSpace maintains and will maintain the insurance coverage set forth below: 

 

			
	Commercial General Liability:	  	
		
	Combined Single Limit	  	$1,000,000 per occurrence
		
	General Aggregate	  	$2,000,000 per policy period
		
	Products/Completed Operations Aggregate	  	$2,000,000 per policy period
		
	Internet Professional Liability:	  	
		
	Data Processor’s Errors and Omissions Coverage or similar coverage	  	$1,000,000 per occurrence/aggregate
		
	Information Technology Products Insurance	  	$1,000,000 per occurrence
		
	Personal Injury/Advertising	  	$1,000,000 per occurrence
		
	Umbrella Policy:	  	
		
	$20,000,000 per occurrence	  	
	
	$20,000,000 for products/completed operations aggregate
		
	$20,000,000 general aggregate	  	
		
	Worker’s Compensation:	  	
		
	$1,000,000 bodily injury by accident	  	
		
	$1,000,000 bodily injury by disease	  	

 InfoSpace has provided and shall provide upon request a Certificate of Insurance to Cingular
showing coverage and limits not less than the minimum amounts shown herein. Such insurance coverage shall have an A-VII or better rating, as rated in the A.M. Best Key Ratings Guide for Property and Casualty Insurance Companies. 

All certificates and policies shall include a provision whereby Cingular must be given thirty (30) days advance written notice of the
insurer’s intention not to renew such policy(ies) or to cancel, replace or alter the same by reducing the required coverage. 
  

 13 

 6.5 Limitation of Liability; Disclaimer. 

 

	 	(a)	Liability 

 EXCEPT FOR
(A) CONFIDENTIALITY OBLIGATIONS; OR (B) THE INDEMNITY AND INFRINGEMENT INDEMNITY OBLIGATIONS OF THIS AGREEMENT, NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF REVENUE OR PROFIT IN
CONNECTION WITH THE PERFORMANCE OR FAILURE TO PERFORM THIS AGREEMENT, REGARDLESS OF WHETHER SUCH LIABILITY ARISES FROM BREACH OF CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY. EXCEPT FOR THE INFRINGEMENT INDEMNITY OBLIGATIONS OF THIS AGREEMENT,
EACH PARTY’S LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED ***. 
 No Additional Warranties. EXCEPT AS SET FORTH IN THIS
AGREEMENT, NEITHER PARTY MAKES, AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING
FROM COURSE OF DEALING OR COURSE OF PERFORMANCE), AND EACH PARTY HEREBY SPECIFICALLY DISCLAIMS ANY CLAIM IN TORT (INCLUDING NEGLIGENCE), IN EACH CASE, REGARDING THEIR WEB SITES, ANY PRODUCTS OR SERVICES DESCRIBED THEREON, OR ANY OTHER ITEMS,
SOFTWARE OR SERVICES PROVIDED UNDER THIS AGREEMENT. EXCEPT AS SET FORTH IN THIS AGREEMENT, CINGULAR ACKNOWLEDGES THAT INFOSPACE MAKES NO WARRANTY THAT THE CONTENT, SERVICES, SOFTWARE OR ANY OTHER MATERIALS ON ITS WEB SITES OR THE SERVERS AND
SOFTWARE THAT MAKES ITS WEB SITES AVAILABLE ARE FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS. 
 6.6 Taxes

  

	 	(a)	InfoSpace may invoice Cingular the amount of any federal excise taxes or state or local sales taxes imposed upon the sale of material or provision of services as
separate items, if applicable, listing the taxing jurisdiction imposing the tax. Installation or labor charges must be separately stated. Cingular agrees to pay all applicable taxes to InfoSpace that are stated on and that relate to the materials or
services included on that invoice. InfoSpace agrees to remit taxes to the appropriate taxing authorities. 

  

	 	(b)	InfoSpace agrees to pay, and to hold Cingular harmless from and against, any penalty, interest, additional tax, or other charge that may be levied or assessed as a
result of the delay or failure of InfoSpace, for any reason, to pay any tax or file any return or information required by law, rule or regulation or by this Agreement to be paid or filed by InfoSpace. InfoSpace agrees to pay and to hold Cingular
harmless from and against any penalty or sanction assessed as a result of InfoSpace doing business with any country subject to U.S. trade restrictions. 

  

	 	(c)	Upon Cingular’s request, the parties shall consult with respect to the basis and rates upon which InfoSpace shall pay any taxes for which Cingular is obligated to
reimburse InfoSpace under this Agreement. If Cingular determines that in its opinion any such taxes are not payable or should be 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 14 

	 	(d)	paid on a basis less than the full price or at rates less than the full tax rate, InfoSpace shall make payment in accordance with such determinations and Cingular shall
be responsible for such determinations. If collection is sought by the taxing authority for a greater amount of taxes than that so determined by Cingular, InfoSpace shall promptly notify Cingular. InfoSpace shall cooperate with Cingular in
contesting such determination, but Cingular shall be responsible and shall reimburse InfoSpace for any tax, interest, or penalty in excess of its determination. If Cingular desires to contest such collection, Cingular shall promptly notify
InfoSpace. If Cingular determines that in its opinion it has reimbursed InfoSpace for sales or use taxes in excess of the amount that Cingular is obligated to reimburse InfoSpace, Cingular and InfoSpace shall consult to determine the appropriate
method of recovery of such excess reimbursements. InfoSpace shall credit any excess reimbursements against tax reimbursements or other payments due from Cingular if and to the extent InfoSpace can make corresponding adjustments to its payments to
the relevant tax authority. At Cingular’s request, InfoSpace shall timely file any claims for refund and any other documents required to recover any other excess reimbursements, and shall promptly remit to Cingular all such refunds (and
interest) received. 

  

	 	(e)	If any taxing authority advises InfoSpace that it intends to audit InfoSpace with respect to any taxes for which Cingular is obligated to reimburse InfoSpace under this
Agreement, InfoSpace shall (1) promptly so notify Cingular, (2) afford Cingular an opportunity to participate on an equal basis with InfoSpace in such audit with respect to such taxes and (3) keep Cingular fully informed as to the
progress of such audit. Each party shall bear its own expenses with respect to any such audit, and the responsibility for any additional tax, penalty or interest resulting from such audit shall be determined in accordance with the applicable
provisions of this Section 6.6. InfoSpace’s failure to comply with the notification requirements of this Section 6.6 shall relieve Cingular of its responsibility to reimburse InfoSpace for taxes only if InfoSpace’s failure
materially prejudiced Cingular’s ability to contest imposition or assessment of those taxes. 

  

	 	(f)	Cingular shall be solely responsible for all taxes imposed in connection with the sale of the Services to Users. 

 

	7.	Term and Termination. 

7.1 Term. 
  

	 	(a)	The term of this Agreement shall commence on the Effective Date and, unless earlier terminated pursuant to this Agreement, or except as provided in Section 7.1(b)
or (c), shall end on the second anniversary of the Effective Date (the “Initial Term”). After the Initial Term, this Agreement shall continue until terminated by either party upon six months notice. 

 

	 	(b)	In the event that Cingular elects to host the InfoSpace Software pursuant to Section 4(b), the Term of this Agreement shall end on the “Live Date” as
defined in the License Agreement. 

  

	 	(c)	In the event that Cingular terminates this Agreement pursuant to Section 7.2 and elects to host the InfoSpace Software as described in Section 4(b), the Term
of this Agreement shall end on the “Live Date” as defined in the License Agreement, provided that the Live Date occurs on or before the expiration of the 180 day period following the date of termination. If the Live Date does not occur on
or before the expiration of such 180 day period, this Agreement will terminate on the last day of such 180 day period and thereafter InfoSpace will have no obligation to provide the Services unless the parties agree otherwise in writing.

  

 15 

 7.2 Termination for Breach. Either party may terminate this Agreement upon not less
than thirty (30) days’ prior written notice to the other party of any material breach hereof by such other party, provided that such other party has not cured such material breach within such thirty (30) day period. In the event that
Cingular terminates this Agreement pursuant to this Section 7.2, Cingular may elect, and InfoSpace shall allow Cingular, to host the InfoSpace Software as described in Section 4(b), provided that (i) Cingular provides InfoSpace with
written notice of such election in Cingular’s termination notice; (ii) InfoSpace continues to provide the Services to Cingular under the terms and conditions of this Agreement for a period of time to be agreed by the Parties in writing not
to exceed 180 days during which time the Parties will cooperate to transition the hosting of the InfoSpace Software to Cingular; (iii) Cingular and InfoSpace enter into the License Agreement prior to Cingular hosting the InfoSpace Software; and
(iv) Cingular shall not host the InfoSpace Software at the facilities of a third party without the prior written consent of InfoSpace, which consent shall not be unreasonably withheld or delayed. The term of the License Agreement entered into
pursuant to this Section 7.2 will be for a term of up to six months, as determined by Cingular in its sole discretion, and to be set forth in the License Agreement. 

7.3 Termination for Convenience. After April 22, 2006, either party may terminate this Agreement without cause upon not less
than six months’ prior written notice to the other party. 
 7.4 Effect of Termination. Upon termination of this
Agreement for any reason or expiration of the Term, all rights and obligations of the parties under this Agreement shall be extinguished, except that: (a) all accrued payment obligations hereunder shall survive such termination or expiration;
and (b) the rights and obligations of the parties which by their nature would continue beyond termination or expiration, including Sections 3.11(d), 5, 6.2, 6.3, 6.5, 6.6, 7, 8, and 9.2 through 9.15, shall survive such termination or
expiration. Upon termination or expiration of this Agreement, InfoSpace will promptly return all User Data upon receipt of notification from Cingular. 
  

	8.	Intellectual Property. 

8.1 Cingular. As between the parties and subject to Section 8.2 and Section 3.11(d) and all other relevant provisions of
this Agreement, Cingular retains all right, title and interest in and to the Cingular Materials, along with all Intellectual Property Rights associated therewith and all User Data. As between the parties, Cingular retains all right, title and
interest in the Cingular Sourced Content, any items or Web Site specifications supplied by Cingular, its Affiliates or contractors (including, without limitation, the following: screen colors, fonts and general screen layout specifications of the
“look and feel” supplied by Cingular (excluding the InfoSpace Sourced Content and Technology), and domain names obtained by Cingular). 

8.2 InfoSpace. As between the parties, InfoSpace reserves and retains all right, title and interest, including but not limited to
all Intellectual Property Rights, in and to the Services and the Technology (excluding any Cingular Materials) utilized under or in connection with this Agreement, and no license or title to, nor ownership of, any of the Services or Technology
(excluding any Cingular Materials) is granted or otherwise transferred to Cingular or any other Person except as specifically provided under this Agreement. As between the parties, InfoSpace retains all right, title and interest in and to the
InfoSpace Sourced Content and the InfoSpace Web Sites (including, without limitation, any and all of the content, data, URLs, technology, software, code, user interfaces, “look and feel”, Trademarks associated therewith, but excluding
Cingular Materials) and the InfoSpace Marks, along with all Intellectual Property Rights associated therewith. 
  

 16 

 8.3 Cingular Customized Work Product. InfoSpace shall develop and deliver to Cingular
the Cingular Customized Work Product in accordance with the specifications and schedule set forth on Exhibit L. All right, title and interest, including all Intellectual Property Rights, in and to the Cingular Customized Work Product shall be owned
by Cingular. InfoSpace agrees to assign and, upon its creation, automatically assigns to Cingular the ownership of the Cingular Customized Work Product, including all Intellectual Property Rights associated therewith, without the necessity of any
further consideration. Cingular hereby grants to InfoSpace a personal, non-exclusive, non-transferable, license to use the Customized Work Product to provide the Services in accordance with this Agreement. 

8.4 Copyright Notices. Attribution will take place on the PC Pages and Mobile Pages as specified in Section 3.2. InfoSpace and
Cingular acknowledge that the Co-branded Pages may also contain copyright and patent notices, including those of InfoSpace and its affiliates, Content providers, and of Cingular. If any such notices are required, InfoSpace shall advise Cingular of
the content, screen location, and size of the notice, prior to Cingular’s approval of any Co-branded Pages. 
 8.5 Other
Trademarks. InfoSpace shall not register or attempt to register any of the Cingular Marks or any Trademarks that Cingular reasonably deems to be confusingly similar to any of the Cingular Marks. Cingular shall not register or attempt to register
any of the InfoSpace Marks or any Trademarks that InfoSpace reasonably deems to be confusingly similar to any of the InfoSpace Marks. 

8.6 Further Assurances. Each party shall take, at the other party’s expense, such action (including, without limitation,
execution of affidavits or other documents) as the other party may reasonably request to effect, perfect or confirm such other party’s ownership interests and other rights as set forth above in this Section 8. 

8.7 No Joint Development; Enhancements. The parties contemplate that there will be no joint development of Intellectual Property
under this Agreement. The parties shall not engage in joint development except as they may separately agree, in writing, in advance. Further, in no event shall enhancements, adaptations, improvements, modifications and/or derivative works
(“Enhancements”) created from one party’s pre-existing Intellectual Property be considered to be jointly owned by the parties, regardless of which party creates the Enhancement, it being understood that, subject to any licenses
granted herein, such Enhancements shall be the sole and exclusive property of the owner of the Intellectual Property upon which such Enhancements are based. 

8.8 Restrictions. Neither party shall have any rights to any materials, content or technology provided by the other party
hereunder, except as specifically provided in this Agreement, and neither shall alter, modify, copy, edit, format, translate, create derivative works of or otherwise use any materials, content or technology provided by the other party except as
explicitly provided for herein, or as approved in advance, in writing, by the other party. 
  

	9.	General Provisions. 

9.1 Access 
  

	 	(a)	 When appropriate, InfoSpace shall have reasonable access to Cingular’s premises during normal business hours and at such other times as may be
agreed upon by the parties in order to enable InfoSpace to perform its obligations under this Agreement. InfoSpace shall coordinate such access with Cingular’s designated representative prior to visiting such premises. InfoSpace insures
Cingular that only persons employed by InfoSpace or subcontracted by InfoSpace will be allowed to enter Cingular’s premises. If Cingular requests InfoSpace or its subcontractor to discontinue furnishing any person provided by InfoSpace or its
subcontractor from performing work on Cingular’s premises, InfoSpace shall immediately comply with such request. Such 

 

 17 

	 	
person shall leave Cingular’s premises promptly and InfoSpace shall not furnish such person again to perform work on Cingular’s premises without Cingular’s written consent. The
parties agree that, where required by governmental regulations, it will submit satisfactory clearance from the U.S. Department of Defense and/or other federal, state, or local authorities. 

 

	 	(b)	Cingular may require InfoSpace or its representatives, including employees and subcontractors, to exhibit identification credentials, which Cingular may issue in order
to gain access to Cingular’s premises for the performance of services. If, for any reason, any InfoSpace representative is no longer performing such services, InfoSpace shall promptly inform Cingular. Notification shall be followed by the
prompt delivery to Cingular of the identification credentials, if issued by Cingular, or a written statement of the reasons why said identification credentials cannot be returned. 

 

	 	(c)	InfoSpace shall use commercially reasonable efforts to insure that its representatives, including employees and subcontractors, while on or off Cingular’s
premises, will (i) protect Cingular’s materials, buildings, and structures, (ii) not interfere with Cingular’s business operations, and (iii) perform services with care and due regard for the safety, convenience, and
protection of Cingular, its employees, and property and in full conformance with the policies specified in the Cingular Code of Conduct, which prohibits the possession of a weapon or an implement which can be used as a weapon (a copy of the Cingular
Code of Conduct is available upon request). 

  

	 	(d)	InfoSpace shall be responsible for insuring that all persons furnished by InfoSpace work harmoniously with all others when on Cingular’s premises.

 9.2 Dispute Resolution. 
  

	 	(a)	The parties will attempt in good faith to promptly resolve any controversy or claim arising out of or relating to this Agreement through negotiations between key
representatives of the parties, before resorting to other remedies available to them. 

  

	 	(b)	If a controversy or claim should arise which is not settled as specified in sub Section (a) above, representatives of each party who are authorized to resolve the
controversy or claim will meet at a location designated by Cingular, at least once, and will attempt to, and are empowered to, resolve the matter. Either representative may request this meeting within fourteen (14) days of such request (the
“First Meeting”). 

  

	 	(c)	Unless the parties otherwise agree, if the matter has not been resolved within twenty-one (21) days of the First Meeting, the representatives shall refer the
matter to Senior Executives, who shall have full authority to settle the dispute (herein called the “Senior Executives”). The Senior Executives will make commercially reasonable efforts to meet for negotiations within fourteen
(14) days of the end of the twenty-one (21) day period referred to above, at a site designated by Cingular. Three (3) business days prior to this scheduled meeting, the parties shall exchange memoranda stating the issue(s) in dispute
and their positions, summarizing the negotiations which have taken place, and attaching relevant documents. 

  

	 	(d)	If more than one meeting is held between the Senior Executives, the meeting shall be held in rotation at the offices of InfoSpace and Cingular.

  

	 	(e)	If the matter has not been resolved within thirty (30) days of the First Meeting of the Senior Executives (which period may be extended by mutual agreement), the
parties will attempt in good faith to resolve the controversy or claim via non-binding mediation in accordance with the American Arbitration Association’s rules for Mediation of Business Disputes. 

 

 18 

 9.3 Compliance with Laws 

Both parties shall comply with all applicable federal, state, county, and local rules, including without limitation, all statutes, laws,
ordinances, regulations and codes (“Laws”). Conversely, nothing set forth in this Agreement, including Exhibit E, is intended to contractually obligate either party to comply with any Laws that otherwise are not applicable to it.
The parties’ obligation to comply with all applicable Laws includes the procurement of permits, certificates, approvals, inspections, and licenses, when needed, in the performance of this Agreement. InfoSpace further agrees to comply with the
Executive and Federal regulations, to the extent such regulations are applicable, as set forth in Exhibit E. The parties further agree that each is solely and exclusively responsible for any liability for its own noncompliance with any applicable
Laws and each party shall defend, indemnify, and hold the other party harmless from and against such liability. 
 9.4
Confidentiality. 
 Each party, which receives proprietary and/or confidential information of the other party (the
“Receiving Party”), shall retain in confidence the terms of this Agreement, the Technology, and all other non-public information and know-how of the other party disclosed or acquired by the Receiving Party pursuant to or in
connection with this Agreement which is either designated as proprietary and/or confidential or by the nature of the circumstances surrounding disclosure, ought in good faith to be treated as proprietary and/or confidential (“Confidential
Information”); provided that each party may disclose Confidential Information to its immediate legal and financial consultants and to any Affiliates (and its employees) with a need to know arising as a result of this Agreement, in the
ordinary course of its business. Each party agrees to use commercially reasonable efforts to protect Confidential Information of the other party, and in any event, to take precautions at least as great as those taken to protect its own confidential
information of a similar nature. The foregoing restrictions shall not apply to any information that: (a) was known by the Receiving Party prior to disclosure thereof by the other party; (b) was in or entered the public domain through no
fault of the Receiving Party; (c) is disclosed to the Receiving Party by a third party, until such time as notified by the other party that such third party was not legally entitled to make such disclosure without violation of an obligation of
confidentiality; (d) is required to be disclosed by applicable laws or regulations (but in such event, only to the extent required to be disclosed); or (e) is independently developed by the Receiving Party without reference to any
Confidential Information of the other party. Upon request of the other party, each party shall return to the other all materials, in any medium, which contain, embody, reflect or reference all or any part of any Confidential Information of the other
party. Each party acknowledges that breach of this provision by it would result in irreparable harm to the other party, for which money damages would be an insufficient remedy, and therefore that the other party shall be entitled to seek injunctive
relief to enforce the provisions of this Section 9.4. Without limitation and subject to Section 3.11(d), Confidential Information includes User Data (Section 3.11). 

9.5 Independent Contractors 
  

	 	9.5.1	InfoSpace hereby represents and warrants to Cingular that: 

  

	 	(a)	InfoSpace is engaged in an independent business and will perform all obligations under this Agreement as an independent contractor and not as the agent or employee of
Cingular; 

  

 19 

	 	(b)	InfoSpace’s personnel performing Services shall be considered solely the employees of InfoSpace and not employees or agents of Cingular; 

 

	 	(c)	InfoSpace has and retains the right to exercise full control of and supervision over the performance of the Services and full control over the employment, direction,
assignment, compensation, and discharge of all personnel performing the Services; 

  

	 	(d)	InfoSpace is solely responsible for all matters relating to compensation and benefits of all InfoSpace’s personnel who perform Services. This responsibility
includes, but is not limited to, (1) timely payment of compensation and benefits, including, but not limited to, overtime, medical, dental, and any other benefit, and (2) all matters relating to compliance with all employer obligations to
withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and information returns under local, state, and federal income tax laws, unemployment compensation insurance and state disability insurance tax laws, and social
security and Medicare tax laws, and all other payroll tax laws or similar laws (all collectively hereinafter referred to as “Payroll Tax Obligations”) with respect to all InfoSpace personnel providing services; and

  

	 	(e)	InfoSpace will indemnify, defend, and hold Cingular harmless from all liabilities, costs, expenses, and claims related to InfoSpace ‘s failure to comply with any
of the above provisions. 

  

	 	9.5.2	Cingular and InfoSpace are independent contractors under this Agreement, and nothing herein shall be construed to create a partnership, joint venture, franchise
or agency relationship between Cingular and InfoSpace. Neither party has any authority to enter into agreements of any kind on behalf of the other party and Cingular will not attempt to or create any license, warranty or other obligation, express or
implied, on behalf of InfoSpace or any of its affiliates. 

 9.6 Assignment; Merger. Neither party may
assign this Agreement or any of its rights or delegate any of its duties under this Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. Subject to the foregoing, this
Section 9.6 will be binding upon, enforceable by, and inure to the benefit of the parties and their respective successors and assigns. 

9.7 Choice of Law. This Agreement shall be governed by, and construed in accordance with, the laws of the State of New York,
without reference to its choice of law rules. 
 9.8 Nonwaiver. No waiver of any breach of any provision of this Agreement
shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party. 

9.9 Force Majeure. Neither party shall be deemed to be in default of or to have breached any provision of this Agreement as a
result of any delay, failure in performance or interruption of service, resulting directly or indirectly from acts of God, acts of civil or military authorities, civil disturbances, epidemics, riots, wars, fires, earthquakes, transportation
contingencies, strikes, or other catastrophes or occurrences, each of which are beyond such party’s reasonable control, provided such default or breach is not directly or indirectly the result, in whole or in part, of its fault or negligence.

  

 20 

 9.10 Notices. Any notice or other communication required or permitted to be given
hereunder shall be given in writing and delivered in person, mailed via confirmed facsimile or e-mail, or delivered by recognized courier service, properly addressed and stamped with the required postage, to the applicable party at its address
specified below and shall be deemed effective upon receipt. Either party may from time to time change the individual to receive notices or its address by giving the other party notice of the change in accordance with this section. 

Addresses for notices: 
  

			
	To Cingular:	  	 To InfoSpace:

		
	 Cingular Wireless LLC
	  	InfoSpace, Inc.
	 5565 Glenridge Connector
	  	 601 108th Ave., NE, Suite 1200

	 Atlanta, GA 30342
	  	 Bellevue, WA 98004

	 Attn: VP SCM
	  	 Attn: EVP, Mobile

		  	 Fax: (425) 201-6110

	 Cc: Chief Counsel SCM
	  	

 However, invoices should be mailed to: 

Cingular Wireless LLC 

5565 Glenridge Connector 

Atlanta, GA 30342 

Attention: Data Products/*** 

In addition, an additional copy of any notice of change of address, or of termination or any alleged breach of this Agreement, shall be
thus sent to the applicable party at the following address: 
  

			
	To Cingular:	  	 To InfoSpace:

		
	Cingular Wireless LLC	  	InfoSpace, Inc.
	5565 Glenridge Connector	  	 601
108th Ave. NE, Suite 1200

	Atlanta, GA 30342	  	 Bellevue, WA 98004

	Attention: Chief Counsel SCM	  	 Attention: General Counsel

		  	 Fax: (425) 201-6110

9.11 Savings. In the event any provision of this Agreement shall for any reason be held to be invalid, illegal or unenforceable in
any respect, the remaining provisions shall remain in full force and effect. 
 9.12 Integration. This Agreement contains
the entire understanding of the parties hereto with respect to the transactions and matters contemplated hereby, supersedes all previous agreements or negotiations between InfoSpace, Inc., InfoSpace and Cingular concerning the subject matter hereof,
including but not limited to (i) Prior Agreement and (ii) the Amended and Restated Letter of Intent, effective as of July 22, 2005, and cannot be amended except in writing signed by InfoSpace and Cingular. In the event of a conflict
or inconsistency between any exhibit made a part of this Agreement and the remainder of this Agreement, such exhibit shall govern. Further, in the event of a conflict or inconsistency between a Work Order and the corresponding Purchase Order, the
Purchase Order will govern. 
 9.13 Counterparts; Electronic Signature. This Agreement may be executed in counterparts,
each of which will be deemed an original, and all of which together constitute one and the same instrument. To expedite the process of entering into this Agreement, the parties acknowledge that Transmitted 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 21 

 Copies of the Agreement will be equivalent to original documents until such time as original
documents are completely executed and delivered. “Transmitted Copies” will mean copies that are reproduced or transmitted via photocopy, facsimile or other process of complete and accurate reproduction and transmission. 

9.14 Conflict of Interest. InfoSpace represents and warrants that no officer, director, employee, or agent of Cingular has been or
will be employed, retained or paid a fee, or otherwise has received or will receive any personal compensation or consideration, by or from InfoSpace or any of InfoSpace’s officers, directors, employees, or agents in connection with the
obtaining, arranging, or negotiation of this Agreement or other documents entered into or executed in connection with this Agreement. 

9.15 Construction and Interpretation 
  

	 	(a)	The language of this Agreement shall in all cases be construed simply, as a whole and in accordance with its fair meaning and not strictly for or against any party. The
parties agree that this Agreement has been prepared jointly and has been the subject of arm’s length and careful negotiation. Each party has been given the opportunity to independently review this Agreement with legal counsel and other
consultants, and each party has the requisite experience and sophistication to understand, interpret, and agree to the particular language of the provisions. Accordingly, in the event of an ambiguity in or dispute regarding the interpretation of
this Agreement, the drafting of the language of this Agreement shall not be attributed to either party. 

  

	 	(b)	Article, section, or paragraph headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this
Agreement. The use of the word “include” shall mean “includes, but is not limited to.” The singular use of words shall include the plural use and vice versa. 

 

	 	(c)	Cumulative Remedies: Except as specifically identified as a party’s sole remedy, any rights of cancellation, termination, liquidated damages, or other remedies
prescribed in this Agreement are cumulative and are not exclusive of any other remedies to which the injured party may be entitled. Neither party shall retain the benefit of inconsistent remedies. 

IN WITNESS WHEREOF, the parties have duly executed this Agreement as of the Effective Date. 

 

									
	 Cingular Wireless LLC

on behalf of itself and its Affiliates
	 		 	InfoSpace Mobile, Inc.
					
	By:	 	***	 		 	By:	 	***
	Name:	 	***	 		 	Name:	 	***
	Title:	 	VP - Network Supply Chain	 		 	Title:	 	President

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 22 

			
	 InfoSpace, Inc.

solely with respect to Section 9.12

		
	By:	 	***
	Name:	 	***
	Title:	 	CAO

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 23 

 EXHIBIT A - SERVICES 

 

 A. Services. Subject to the terms and conditions of this Agreement, InfoSpace will, in
cooperation with Cingular, design, develop, implement, host and maintain the services described in Section B below (collectively, the “Services”) on a mutually agreed schedule. Cingular will design and supply the graphical content to be
used in connection with the Services, and InfoSpace will be responsible for implementing the graphical user interface and related design elements for the Services. 

B. Description of Services. 
  

	 	1.	Platform and Services; Legacy Services. 

  

	 	a.	Platform and Services. InfoSpace will use the InfoSpace platform components set forth in the table below to make the corresponding Services available to Cingular
on a mutually agreed schedule. 

  

			
	 Platform Component
	  	 Service Description

	 Content Management
	  	
		
	Content Management System (CMS)	  	Aggregates, formats, and distributes content (feeds, images, etc.) to downstream application servers.
		
	Content Publishing System (CPS)	  	 Configures, publishes and restores WAP deck structure. CPS is comprised of the following:

 
 •   Deck Authoring Tool
(DAT): allows an Administrator to create a deck structure. This includes the ability to assign links, device-specific decks, service specific decks, folders and sub-folders; assign meta-data to deck objects; assign interstitials to a deck and/or
folder; set permissions for Users to create customized decks; and assign parental control settings for deck objects.
  

•   Publication Authoring Tool (PAT): allows an Administrator to aggregate Web page assets
(templates, order, style, page level parental control settings) for publishing to the Publication Runtime System (PRS) and to create WAP Pages for use as either WAP Push Landing Pages, Promotions, Help, Terms and Conditions, Category Pages, or WAP
Page Interstitials.
  

•   Content Asset Tool (CAT): allows an Administrator to manage content assets (image, links,
text, content-level parental control settings, etc.) that are uploaded into the system.
  

•   Content Provider Management Tool (CPMT): enables the on-boarding / creation of links from
third party content provider and associated parameters (including link-level parental control settings) for that provider.

  

 24 

 EXHIBIT A - SERVICES 

 

			
	 Platform Component
	  	 Service Description

		  	 •   Feed Management Tool (FMT): Enables the on-boarding of standard RSS
feeds into the CPS environment
  

•   Distribution Service Manager (DSM): Enables the releasing and rollback of labeled content
to the runtime environment.
  

•   Workflow Version Management System (WVMS): exposes a workflow and versioning interface to
Infospace applications
  
 CPS all supports the following
functionality:
  

•   Preview prior to publishing

 
 •   Search of CPS
entries
  

•   Audit Reporting

		
	Runtime Systems	  	 Facilitates the construction and deployment of the User Interface on the Mobile Pages and PC Pages, and includes the
following:
  

•   Deck Runtime Service (DRS): runtime database providing the reference deck for baseline
user experience and supporting User customizations.
  

•   Publication Runtime Service (PRS): serves templates and asset references for construction
of Web Pages.
  

•   Application Runtime Service (ARS): suite of web services that are backed by feeds from
the CMS system.
  

•   Mobile Portal Framework: connects the Runtime Systems to the Rendering
Engine.

		
	Rendering Engine	  	Presents the User Interface for both the Mobile Pages and PC Pages by leveraging various Runtime Services for page construction. The Rendering Engine supports
“single-authoring” and optimizes the User Interface rendered based upon Wireless Device capabilities.
		
	Device Management	  	 Analyzes Wireless Device parameters; allows for the customization of Wireless Device parameters; and makes available Wireless Device
parameters by publishing to target Runtime Systems. Device Management is comprised of the following:
  

•   Device Manager: tool that allows for the addition, deletion, copying, updating, and
publishing of mobile device information.
  

•   Device Monitoring Service: service that resides on a Runtime System waiting for update
notifications in order to process updates from Device Manager.

  

 25 

 EXHIBIT A - SERVICES 

 

			
	 Platform Component
	  	 Service Description

	 Personalization
	  	
		
	Alert Engine	  	Stores User-initiated alert configurations (SMS, MMS, and WAP Push) that trigger information to be delivered to the User’s Wireless Device.
		
	Context Engine	  	Tracks and collates disparate information about Users to help categorize/segment Users for real-time recommendation behavior (e.g. categorization of browse
transactions).
		
	Infospace Message Gateway	  	Connects to Cingular messaging components (SMSC, MMSC, and PPG) to support delivery and receipt of transactions that result in the final delivery of a SMS, MMS or WAP Push message
delivered to a User’s mobile device.
		
	Parental Control	  	 Allows Cingular to identify “Cingular-safe” versus “Cingular-unsafe” content. Cingular determines what is considered
“Cingular-safe” versus “Cingular-unsafe” in its sole discretion.
  

The Parental Control component is comprised of:
  

•   User-Facing: allows post-paid Users to enable Parental Control and to establish a
Parental Control Pass Code (4-digit). Default setting for all Users will be “Cingular-Unsafe”
  

•   Administrator-Facing:

 
 •   Allows designated
Customer Service representatives to configure Parental Control settings on behalf of a pre-paid or post-paid User.
  

•   Allows designated Marketing / Product Realization personnel to assign a Parental Control
setting to deck objects.
  

•   Allows designated Marketing / Product Realization personnel to leverage CPS Search and
Reporting functionality to extract a “Whitelist” for “Cingular-Safe” content that will be used by Cingular’s WAP Gateways.
  

Parental Control settings restrict access to Content on Wireless Devices in the following areas:

 
 •   Navigational Content

  

 26 

 EXHIBIT A - SERVICES 

 

			
	 Platform Component
	  	 Service Description

		  	 •   Search Results

 
 •   Push Parental
Control parameters to other 3rd Party Content Partners

		
	PIM / Email	  	Allows Users to store and manage personal information such as calendar / to-do entries, address book entries and email (Cingular owned email domain). The platform provides service
level spam filtering, email quotas, email filtering and alerting and calendar / to-do alerts.
		
	Recommendation Engine	  	Leverages a User’s context (profile, segmentation, etc.), to provide real-time recommendations in terms of Search Results, recommended changes to the Home Deck, and potentially
Content for purchase.
		
	User Manager	  	Intelligent repository for all User, Administrator and application (Infospace and third party) credentials and profile information. Securely manages authentication, authorization,
session, and information management.
		
	Search	  	
		
	MetaSearch Engine	  	 Aggregates search entities and can return a “unified” result set which is an amalgamation and weighting of the disparate
results returned from several search engine providers.
  
 Cingular intends
to aggregate:
  

•   Google Image Search

 
 •   CellMania

 
 •   Motricity

 
 •   Portal
Crawler

		
	Intellifind Engine	  	Powers Cingular’s “Direct Answer” functionality.
		
	Portal Crawler Engine	  	Indexes Content, including Content hosted by third party content providers such as CNN, ESPN, etc. As links to third party content are added to the deck structure on the Mobile
Pages, the Portal Crawler Engine can be configured to crawl that new site.

  

 27 

 EXHIBIT A - SERVICES 

 

			
	 Platform Component
	  	 Service Description

	 Back Office Tools
	  	
		
	Management Console	  	 Unified administrative console framework that hosts the back office tools associated with the Infospace platform. It is hosted in a
secure environment, requires Administrator credentials (username / password) for access, and only allows access to those Tools for which the Administrator has been granted access.

 
 Back Office Tools include:

 
 •   Administrator
Management
  

•   Care Tool
  

•   User Management

 
 •   CPS

 
 •   Top Search Results
Tool
  

•   Device Manager

 
 •   Campaign Management

		
	Utilities	  	
		
	Batch Dispatcher	  	Receives secure notification of changes to User credential and/or profile data from Cingular and processes those changes throughout the Infospace platform.
		
	Data Developer Program (DDP) Support	  	 Two systems for participating Cingular DDP content providers to interact with the Infospace platform:

 

1.      Content Provider Push Parameters Service (CPPPS) – User data
push
  
 This service will securely push User property
values to content providers as configured by an Administrator using the Content Provider Management Provisioning Tool (CPMPT).
  

2.      Get Subscriber Data Content Provider Pull Service (GSDCPPS) – User
data pull
  
 Content providers that are registered in
the Infospace User Manager will be able to request User-specific profile data.
  

3.      Bookmark API

 
 Utility which allows Users to add third party active links from
Content Provider sites.

  

 28 

 EXHIBIT A - SERVICES 

 

			
	 Platform Component
	  	 Service Description

	 Business Intelligence / Marketing Tools

		
	Campaign Manager (neé Scenario Manager)	  	 Enables Cingular to segment User population based on a variety of parameters to target a specific User segment for various promotions,
including, but not limited to, WAP Push promotions, and is comprised of the following:
  

•   Scenario Creation Tool

 
 •   Segmentation
Identification Tool
  

•   Promotion Association Tool

		
	Business Intelligence Event Management System	  	Normalizes business events for ingestion by the Mobile Data Mart.
		
	Mobile Data Mart	  	Supports Business Intelligence and Campaign Management segmentation needs. The Mobile Data Mart will initially be hosted in an environment that is not dedicated to Cingular, but
securely partitions Cingular data. It provides access to standard usage reports containing agreed upon parameters which can be dimensioned by a Cingular Administrator for detailed analysis.
		
	Reporting Metadata Management Tool	  	 Allows Administrator to categorize URLs, and includes the following functionality:

 
 •   Administrator
interface to view domain, sub-domain and full URL and associated category
  

•   Administrator can manually categorize a URL

 
 •   Administrator can
define metadata and categorization rules for URLs
  

•   Administrator can apply rules to set of URLs for automatic
classification

		
	Delivery Technology	  	
		
	MO SMS	  	User-initiated content-pull service using short text codes. This can be accomplished by providing pre-determined codes or “Default” codes or by allowing Users to establish
their own custom codes. The interface for this experience is provided via the PC Pages.
		
	(Mobile Originated SMS)	  	When the User originates an SMS message by sending a short text code. InfoSpace delivers Content to Cingular’s SMSC using mobile-terminated short-message
delivery.
		
	 MT SMS
  

(Mobile Terminated SMS and InfoAlerts)
	  	 Time and event-triggered content push service.
  

Users set up a personal profile using the PC Pages and select Content to be sent to their Wireless Devices at specified times or upon the occurrence of
certain events. InfoSpace delivers Content to Cingular’s SMSC using mobile-terminated short-message delivery.

  

 29 

 EXHIBIT A - SERVICES 

 

			
	 Platform Component
	  	 Service Description

	WAP Push	  	 User initiated time triggered WAP Push service
  

Users set up a personal profile using the Mobile Pages and select Content to be sent to their Wireless Devices at specified times. InfoSpace delivers
Content to Cingular’s Push Proxy Gateway (PPG) and Cingular delivers the Content from the PPG to Users.

		
	WML / XHTML	  	User-initiated WAP sessions from Wireless Devices.
		
	HTML PC	  	User-initiated browsing sessions from PC or HTML-browser equipped devices supporting IE 4.0 and above and Netscape 4.7 and above.

The table set forth above may be updated from time to time during the Term upon mutual agreement of the parties pursuant to the process
set forth in Exhibit D. 
  

	 	b.	Legacy Services. For a period to be mutually agreed by the parties, InfoSpace will continue to make the following services available: 

 

			
	 Component
	  	 Description

	HTML PC / PC Pages	  	 Provides Users the ability to configure MO-SMS, MT-SMS and MT-MMS Alerts; and access their Cingular Personal Information Manager and
Email (PIM / Email).
  
 As of the Effective Date, PC Pages are hosted within
the Bellevue Data Environment, which is not dedicated to Cingular. In this current configuration, this component is not available for hosting outside of Infospace data facilities.

 
 User data location:

 
 •   Alerts: provisioned
MO-SMS, MT-SMS and MO-MMS alerts are hosted within the Bellevue data environment.
  

•   User Management: identity, credentialing, and profile data is hosted in the Cingular
dedicated data environment located in Infospace’s Boston data center.

  

 30 

 EXHIBIT A - SERVICES 

 

			
	 Component
	  	 Description

		  	 •   Infospace hosted PIM / Email Data: all PIM / Email User data is hosted
in the Cingular dedicated data environment located in Infospace’s Boston data center.
  

Within a mutually agreed to schedule, PC Pages shall be migrated to the Cingular dedicated data environment located at Infospace’s Boston data
center.

		
	WML 1.1 Mobile Pages	  	 The User experience for devices only compatible with the WML 1.1 browser standard will be served by the existing WAP Platform located at
Infospace’s Bellevue data center.
  
 These Mobile Pages are hosted
within the Bellevue data environment, which is not dedicated to Cingular. In this current configuration, this component is not available for hosting outside of Infospace data facilities.

 
 User data location:

 
 •   User Management:
identity, credentialing, and profile data is hosted in the Cingular dedicated data environment located in Infospace’s Boston data center.
  

•   Infospace hosted PIM / Email Data: all PIM / Email User data is hosted in the Cingular
dedicated data environment located in Infospace’s Boston data center.
  

Within a mutually agreed to schedule, the WML 1.1 Mobile Pages shall be integrated with the Services provided via WML / XHTML.

		
	HTML PDA / Treo Site	  	 The HTML PDA or “Treo Site” provides PDA users with a site that allows for SMS Alert configuration and browsing of content.
Infospace hosted PIM / Email is not available to PDA Users.
  
 The HTML PDA
site is hosted within the Bellevue data environment, which is not dedicated to Cingular. In this current configuration, this component is not available for hosting outside of Infospace data facilities.

 
 User data location:

 
 •   Alerts: provisioned
MO-SMS, MT-SMS and MO-MMS alerts are hosted within the ASP Data Environment located in Infospace’s Bellevue data center.

  

 31 

 EXHIBIT A - SERVICES 

 

			
	 Component
	  	 Description

		  	 •   User Management: identity, credentialing, and profile data is hosted in
the Cingular dedicated data environment located in Infospace’s Boston data center.
  

Within a mutually agreed to schedule, the HTML PDA Pages shall be integrated with the Services provided via WML / XHTML.

		
	Alerts	  	Infospace Alert Applications for MT-SMS, MO-SMS, and Alerts use Infospace Sourced Content.
		
	Deck Manager	  	Deck Manager is the component that facilitates the creation of WAP Decks for the WML 1.1 User Experience.

The table set forth above may be updated form time to time during the Term upon mutual agreement of the parties pursuant to the process
set forth in Exhibit D. 
 Content 

Cingular Sourced Content. Cingular will obtain all necessary rights for InfoSpace to distribute the third party
content set forth in Tables (1) and (2) below (collectively, the “Cingular Sourced Content”) in the specified formats, as contemplated by and pursuant to the terms and conditions of this Agreement. InfoSpace will
distribute the Cingular Sourced Content as specified in the table below.  
 Table 1: Cingular Sourced Content 

 

																			
	***	  		  		  		  		  		  		  		  		  	

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 32 

 EXHIBIT A - SERVICES 

 

 Table 2: Cingular Sourced Content - Search 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

 33 

 EXHIBIT A - SERVICES 

 

 The tables set forth above may be updated from time to time during the Term upon mutual agreement of the
parties pursuant to the process set forth in Exhibit D 
 Integration with Cingular Content and Services: InfoSpace will integrate links
on the Services to designated locations on Web Sites hosted by Cingular for the purpose of providing User administrative services (e.g. customer care, billing, etc.) in a manner and on a schedule to be mutually agreed upon by the parties at no
additional cost to Cingular. 
 b. Infospace Sourced Content. InfoSpace will (i) obtain all necessary rights for
InfoSpace to distribute the third party content set forth in Tables (1), (2), (3) and (4) below (collectively, the “InfoSpace Sourced Content”); and (ii) make the content set forth in Tables (1), (2) and
(4) available to Cingular and the Users via the delivery technologies specified therein in accordance with this Agreement. In addition, InfoSpace will make the content set forth in Table (3) available to Cingular and the Users via the
delivery technologies specified therein for a period to be mutually agreed in writing by the parties. 
 Table 1: Infospace Sourced
Content (New) 
 *** 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 34 

 EXHIBIT A - SERVICES 

 

 Table 2: Infospace Sourced Content – Destination Applications (New) 

*** 
 Table 3: Infospace Sourced Content
(Legacy) 
 *** 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

 35 

 EXHIBIT A - SERVICES 

 

 Table 4: InfoSpace Sourced Content - Search 

*** 
 The tables set forth
above may be updated from time to time during the Term upon mutual agreement of the parties pursuant to the process set forth in Exhibit D 

Modification of Infospace Sourced Content. Notwithstanding Section 2.3(i) of this Agreement, InfoSpace may modify InfoSpace
Sourced Content that is sourced from third parties (a “Content Modification”). Prior to any Content Modification, InfoSpace will provide Cingular with as much advance notice as reasonably possible. In the event that Cingular
reasonably determines that a Content Modification will materially adversely affect the Services, both parties agree to promptly discuss Cingular’s concern and to use good faith efforts to agree to a mutually agreeable solution. In the
event that a proposed Content Modification is due to an increase in cost for existing InfoSpace Sourced Content, Cingular may require InfoSpace to continue to provide such existing InfoSpace Sourced Content to Cingular, provided that Cingular pays
to InfoSpace an additional fee equal to such increase in cost. 
  

	 	3.	PIM / Email Service 

InfoSpace will provide Cingular the following PIM services, on the PC Pages and the Mobile Pages: 

 

	 	•	 	 Web-based email: InfoSpace will provide up to 10MB of disk storage for folders and email archives per mailbox; additional storage is subject to
mutually agreeable terms and conditions, including additional fees. 

  

	 	•	 	 Web-based aggregation of POP3 or IMAP email from up to three other email accounts 

 

	 	•	 	 Calendar 

  

	 	•	 	 Address Book 

  

	 	•	 	 To Do List 

  

	 	•	 	 SMS alerts on Calendar events, To Do items, and Email 

 

	 	•	 	 Enhanced alerting and filtering Module 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 36 

 EXHIBIT A - SERVICES 

 

	 	4.	Personalized / Customized Content. InfoSpace will make the following personalization / customization features available to Users. The table set forth below may
be updated from time to time during the Term upon mutual agreement of the parties pursuant to the process set forth in Exhibit D. 

  

						
	 Personalized / Customization Feature
	  	For
HTML
PC
Access	  	For
WML
/
XHTML
Access
			
	 Active Links / Bookmarks:

User specifies category and gets “active content” and links presented on the home deck
	  		  	Ö	 
			
	 Personalize information when possible, specifically:

 
 •   provide
locally-relevant information based up User’s zip code
  

•   provide personally-relevant information based upon User’s birth date
	  		  	Ö	 
			
	 User customization of the various portal application, such as:

 
 •   Favorite
Sports
  

•   Favorite Theatres
	  		  	Ö	 
			
	 User customization of category pages, specifically “Top Sites”
	  		  	Ö	 
			
	 User customization of the home page
	  		  	Ö	 
			
	 User initiated Alert configuration, including alert preferences, such as:

 
 •   Time of
day
  
 •   Event
based
	  		  	Ö	 

C. InfoSpace Supported Handsets. 

1. Current Devices. InfoSpace will make the Services available in WML and XHTML format, as appropriate, that conforms to standards
for devices and browsers that (i) are commercially available to Cingular customers (ii) have been certified by InfoSpace for the Services, and (iii) that Cingular provides a minimum of four (4) of each such device to InfoSpace
for testing purposes at no charge to InfoSpace. In order to support Infospace maintaining a suitable testing environment for such devices, Cingular will allow InfoSpace reasonable access to Cingular’s wireless network for such testing. As of
the Effective Date, InfoSpace will make the Services available on the following Wireless Devices via the specified browsers (the “InfoSpace Supported Handsets”): 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 37 

 EXHIBIT A - SERVICES 

 

	2.	New Devices. 

 Cingular
may request that the display of the Services made available in WML and XHTML format conform to standards for devices and/or browsers in addition to those set forth above. When this occurs, Cingular shall deliver to InfoSpace a prototype device that
is functional in all material respects, at no charge to InfoSpace. Upon receipt of a prototype device that is functional in all material respects, and a Change Request from Cingular (as described in Exhibit D), InfoSpace will use commercially
reasonable efforts to provide a written response to Cingular outlining expected turn around time for device profiling and readiness for production support within ten (10) business days of such request. Cingular will provide to InfoSpace a
minimum of four prototype devices that are functional in all material respects for use by InfoSpace in connection with performing such services. Infospace will then profile the devices in a manner and on a schedule to be mutually agreed upon by the
parties at no additional cost to Cingular. 
 Such devices shall have WAP browsers that adhere to industry specifications for
either WML or XHTML (aka WAP 2.0). In the event that a device does not have a browser that conforms to industry specifications, Infospace and Cingular will work together to determine how best to support the device within thirty (30) business
days of Infospace learning that the device does not conform to specifications. In some instances, Infospace will require Cingular to pay for additional work required to support the device service to Cingular’s satisfaction. In such event,
Infospace will provide a written quote to Cingular in response to such request within five (5) business days of coming to agreement on Infospace’s course of action to support the device. Upon Cingular’s acceptance of such quote, the
parties may enter into a mutually 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 38 

 EXHIBIT A - SERVICES 

 

 agreeable Work Order for such services (as set forth in Exhibit D). In order to support
Infospace maintaining a suitable testing environment for such devices, Cingular will allow InfoSpace reasonable access to Cingular’s wireless network for such testing. The parties acknowledge that there are a number of devices not currently
supported by InfoSpace, including but not limited to those set forth in the table below. 
  

	3.	Cingular Network; Gateways. 

Cingular shall be solely responsible for the performance of the Cingular Network and any gateways used in connection with the Services.
Upon request by Cingular, InfoSpace shall use commercially reasonable efforts to assist Cingular to resolve performance problems with gateways related to the Services. Cingular agrees to use commercially reasonable efforts to require gateway
vendors’ employees and experts with respect to such gateways to be available to InfoSpace for consultation on an as needed basis at no charge to InfoSpace. 
  

	4.	Additional Support. 

Integration between handheld devices, the Cingular Network/ gateways, PCs and content providers shall be supported with reasonable
commercial efforts by both InfoSpace and Cingular, except in cases where the integration effort does not require InfoSpace involvement. Costs for this additional effort will be quoted to Cingular and agreed upon in writing prior to InfoSpace’s
commencement of work, as set forth in Exhibit D. 
 D. Reporting. InfoSpace will provide to Cingular the reports described below.
Infospace will store data for such reports for a period of 36 months from the time each report is made available to Cingular. The Mobile Data Mart interface and output may be updated in accordance with the processes outlined in Exhibit D.

 

	 	a.	Usage Reports 

*** 

 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 39 

 EXHIBIT A - SERVICES 

 

	 	b.	Legacy Usage Reports 

  

	 	•	 	 Service Usage Report 

This report will show usage by Category, SubCategory, Language, ServiceLevel, DeviceType, Day, Month. The report will contain data for the
past 12 months. 
 Delivery Mechanism: *** 

DeviceType: Web, Phone/Pager, SMS Messages 
  

	 	•	 	 Carrier Summary Report 

This report will show user statistics including active users and growth. 

Delivery Mechanism: *** 
  

	 	•	 	 Registrations 

This report will show user activity including adds and deletes. 

Delivery Mechanism: *** 
  

	3.	Legacy Alerts Reports 

  

	 	•	 	 This report will contain User alert information from the alerts database 

 

	 	•	 	 Format: tab-delimited text fields. 

  

	4.	General Services Reports 

 InfoSpace will
make available the following reports on the current Cingular extranet reporting site. Infospace will continue to look for ways to improve and enhance these reports but will not make changes without Cingular’s consent. Cingular, at any
time, may request that InfoSpace make changes to these reports on a mutually agreed time frame. The clickaway reporting (click tracking of off-deck sites) will end upon launch of the Services. 

 

	 	•	 	 Clicks 

  

	 	•	 	 Daily Clicks and Page Views 

  

	 	•	 	 Monthly Unique Users 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 40 

 EXHIBIT B - TRADEMARKS 

 

	(i)	InfoSpace Marks: 

 Those trademarks of
InfoSpace set forth at http://www.infospaceinc.com/about/legal_trademarks.php, which may be modified and updated by InfoSpace from time to time. 
  

	(ii)	Cingular Marks  

  

							
	 Registered Trademarks
	  	 Pending Trademark
Applications

	CINGULAR	  	AIRLOADER	  	ALL OVER	  	AWE
				
	CINGULAR HOME	  	ARRIVE SAFELY and Design	  	ALLOVER	  	AWS
				
	CINGULAR NATION	  	CAMPUS ADVANTAGE	  	ALLOVER NETWORK	  	EMINUTES
				
	CINGULAR PROMISE	  	COMAGINE	  	ANSWER TONES	  	FREE-2-BE REWARDED
				
	CINGULAR REGION	  	CUSTOMERS FIRST	  	CINGULAR FITS YOU BEST	  	GREENLIGHT
				
	CINGULAR ROLLOVER	  	FLASHPOINT	  	CINGULAR SMARTCHIP	  	INFOMODE
				
	CINGULAR WIRELESS	  	FREE2GO WIRELESS	  	CINGULAR SOUNDS	  	IT CHANGES EVERYTHING
				
	EXPRESSORIES	  	GO PHONE	  	CINGULAR TAKE CHARGE	  	LINK+SYNC
				
	EXPRESSWEAR	  	GOPORT	  	MARCANDO EL ESTADAR	  	MDRIVE
				
	FAST FORWARD	  	HOW MANY BARS DO YOU HAVE?	  	MORE BARS IN MORE PLACES	  	MGEN
				
	KEEP IN CONTACT	  	HOW WILL YOU USE IT?	  	PEEK AND PAY	  	MINUTES WITHOUT LIMITS
				
	KIC	  	IMAGINE	  	QUICKREACH	  	MYFIVE
				
	MI VENTANA MOVIL	  	LOCAL WITHOUT LIMITS	  	RAISE THE BAR	  	MZONE
				
	MINUTESHARE	  	MESSAGEFLASH	  	RAISING THE BAR	  	ON THE WIRELESS SERVICE AMERICA TRUSTS

  

 41 

 EXHIBIT B - TRADEMARKS 

 

							
	MOBILE2HOME	  	MLIFE	  	SIGNAL BARS Design	  	PRESSTALK
				
	MY WIRELESS WINDOW	  	MMODE	  	TRENDFORCE	  	ROAD TRIP MINUTES
				
	ROLLOVER	  	SURF LOUNGE	  	TRUE SOUND	  	SURE RATE
				
	ROLLOVER MINUTES	  	TXT-411	  	TRUEST SOUND	  	TALKMODE
				
	VOICE CONNECT	  	VOICETOUCH	  	ALL OVER	  	THE WIRELESS CARRIER AMERICA TRUSTS
				
	WHAT DO YOU HAVE TO SAY?	  	WIN ADVANTAGE	  		  	UNETE MAS
				
	WIRELESS BUILT AROUND YOU	  	WORLDCONNECT	  		  	WIRELESS DIGITS
				
	X-MAN Design (Jack Logo)	  		  		  	WIRELESS INFORMATION NETWORK
				
		  		  		  	WORKWARE
				
		  		  		  	YOUR MOBILE LIFE MADE BETTER
				
		  		  		  	 YOUR WORLD.
 CLOSE AT HAND.

  

 42 

 EXHIBIT C – COMMERCIAL TERMS 

 

	A.	Portal User Fee; SMS Fee; Active User Fee. 

Following each calendar month of the Term, InfoSpace will provide Cingular with a written report based on InfoSpace data indicating the number of Portal
Users, SMS Messages and Active Users for such month. Based on such report, InfoSpace will invoice Cingular for an amount equal to the sum of the Portal User Fee, the SMS Fee and the Active User Fee for such month. 

Subject to Section 5.2 of the Agreement, Cingular will pay InfoSpace the invoiced amount within forty-five (45) days of the date of invoice.

  

	1)	Portal User Fee 

 Cingular will pay
Infospace a fee based on the total number of Portal Users for each calendar month of the Term. Infospace will calculate the Portal User Fee as follows: 
  

			
	 Number of Portal Users
	  	Total Monthly Fee
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 43 

 EXHIBIT C – COMMERCIAL TERMS 

 

 2) SMS Fee 

Cingular will pay Infospace a fee based on the total number of SMS Messages for each calendar month of the Term. Infospace will calculate the SMS Fee as
follows: 
  

			
	 Total number of SMS Messages
	  	Total Monthly Fee
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***

 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 44 

 EXHIBIT C – COMMERCIAL TERMS 

 

 3) Active User Fee 

Cingular will pay Infospace a fee based on the total number of Active Users for each calendar month of the Term. Infospace will calculate the Active User
Fee as follows: 
 The greater of *** (the “Monthly Minimum”) or the aggregate value of the following calculations: 

 

			
	 Number of Active Users
	  	 Calculation of the Monthly Fee

	***	  	***
		
	***	  	***
		
	***	  	***
		
	***	  	***
		
	***	  	***

  In the event that the Active User Fee exceeds
*** for three consecutive months of the Term, InfoSpace will waive the Monthly Minimum for the subsequent months of the Term; provided that, in the event the Active User Fee is less than *** for three consecutive months of the Term, the Monthly
Minimum will be reinstated. Notwithstanding the foregoing, the Monthly Minimum will apply to any month of the Term during which Cingular redirects more than *** to another Web Site as described in Section 2.7 of this Agreement. 

B. Fees for Legacy Services. At the end of each calendar month during the first six months of the Term, Cingular shall pay to InfoSpace a fee ***
(the “Legacy Services Fee”). InfoSpace will invoice Cingular for the Legacy Services Fee following each applicable month of the Term and, subject to Section 5.2 of the Agreement, Cingular will pay InfoSpace the invoiced amount
within forty-five (45) days of the date of invoice. In the event that Cingular wishes InfoSpace to provide Legacy Services to Cingular after the first six months of the Term, the parties will renegotiate the Legacy Services Fee in good faith to
cover the extended period for which InfoSpace will provide Legacy Services. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 45 

 EXHIBIT D – CHANGE REQUEST AND ACCEPTANCE TEST PROCESS 

 

 A. Major Development Process: The following describes the process to be used by
the parties for major enhancements to the Services and/or the introduction of new functionality to the Services. 
  

	 	1.	Cingular submits a business requirements document, in the form attached as Exhibit H (“BRD”). 

 

	 	2.	InfoSpace reviews the BRD and returns a high-level time/cost estimate within a mutually agreed timeframe. 

 

	 	3.	Upon approval of the high level estimate, InfoSpace creates a Work Order, in the form attached as Exhibit J (“Work Order”) along with a Statement of Work that
further defines the deliverable. 

  

	 	4.	Upon approval of the Work Order, Cingular provides Infospace with a Cingular Purchase Order in the form attached as Exhibit J (“Purchase Order”)

  

	 	5.	Cingular and InfoSpace jointly review and refine the requirements. This review is to clarify any ambiguity in the original document and expose the need for any
additional information prior to the creation of the detailed specifications. 

  

	 	6.	InfoSpace creates detailed use cases and functional specifications (and returns another estimate if necessary) within mutually agreed timeframe. Use cases and
functional specifications should clearly map back to the business requirements using the requirements in the original BRD provided by Cingular. 

  

	 	7.	Cingular and InfoSpace jointly review and refine use cases and functional specifications (including test cases and test plans). 

 

	 	8.	If necessary, InfoSpace revises Work Order, and Cingular signs Work Order giving final approval for development based on the revised specifications.

  

	 	9.	InfoSpace countersigns Work Order and development begins. 

  

	 	10.	InfoSpace and Cingular jointly conduct weekly project meetings to provide project status updates and address any outstanding issues/concerns. 

 

 46 

 EXHIBIT D – CHANGE REQUEST AND ACCEPTANCE TEST PROCESS 

 

 B. Change Request Process: The following describes the process to be used by the
parties for minor modifications to the Services. 
  

	 	1.	Cingular submits change request, in the form attached as Exhibit I (“Change Request”). 

 

	 	2.	InfoSpace reviews Change Request and returns a high level time/cost estimate and Work Order within mutually agreed timeframe. 

 

	 	3.	Cingular and InfoSpace jointly review the requirements. 

  

	 	4.	InfoSpace creates detailed use cases and functional specifications (and returns another estimate if necessary) within mutually agreed timeframe.*

  

	 	5.	Cingular and InfoSpace jointly review and refine use cases and functional specifications (including test cases and test plans).* 

 

	 	6.	If necessary, InfoSpace revises Work Order, and Cingular signs Work Order giving final approval for development based on the final specifications.*

  

	 	7.	Upon approval of the Work Order, Cingular provides Infospace with a Cingular Purchase Order in the form attached as Exhibit J (“Purchase Order”)

  

	 	8.	InfoSpace countersigns Work Order and development begins. 

  

	 	9.	Changes are placed in demo for Cingular’s testing/review. 

  

	 	10.	Changes are pushed to production, only upon written approval from Cingular. 

 

	*	These steps may not be required for all change requests (for example: minor copy changes or replacing ads of the same size). 

 

 47 

 EXHIBIT D – CHANGE REQUEST AND ACCEPTANCE TEST PROCESS 

 

 C. Acceptance Test Process 

Unless otherwise agreed by the Parties, this Exhibit D describes the process used to test and accept features for inclusion on the
Services (the “Acceptance Test Process”). The parties will cooperate in good faith to develop and implement communication mechanisms such that Cingular provides feedback to InfoSpace in a timely and efficient manner in order to
facilitate Infospace’s ability to address such feedback. Cingular shall have the right to review and test any Deliverable to determine whether it conforms to specifications or acceptance criteria in the applicable Work Order or SOW (if any) or
as otherwise agreed upon in writing by the Parties. Cingular may provide written notice of rejection (with detailed reasons for said rejection) or acceptance within the mutually agreed upon Acceptance Testing schedule from the date the
Deliverable(s) are submitted by Infospace. 
  

	 	•	 	 Following the date of delivery of a Deliverable(s) in commercial ready form (“Commercial Ready Delivery Date”), unless otherwise
mutually agreed, Infospace and Cingular, prior to the beginning of test execution, will mutually agree to the following: 

  

	 	•	 	 Schedule of test execution 

  

	 	•	 	 Scope of test execution 

  

	 	•	 	 Bug / Feature triage process 

In the event that agreed schedule must change, Infospace and Cingular will review the impact from a schedule, scope and cost perspective
and will negotiate a new agreement associated with the particular Deliverable. 
  

	 	•	 	 Following the Deliverable Acceptance Date, Infospace will commercially release the Deliverable at a mutually agreed time.

  

	 	•	 	 The “Deliverable Acceptance Date” for such Deliverable(s) will be the earlier of (a) Cingular’s commercial release of such
Deliverable(s) to its general customer base or (b) the date of Cingular’s written notification to Infospace that Infospace has completed, to Cingular’s reasonable satisfaction, changes and bug fixes identified by Cingular and Cingular
has accepted the Deliverable as being ready for commercial launch, with such acceptance not being unreasonable withheld. If applicable, Cingular shall remit payment in full to Infospace for the new Deliverable following the Deliverable Acceptance
Date and subsequent receipt of an invoice, in accordance with Section 5.1. If a Deliverable is accepted and payment remitted, Infospace agrees to use commercially reasonable efforts during the Term to remedy any known bugs/defects contained in
such Deliverable, at no additional charge to Cingular, based on a mutually agreed upon schedule. In the event Cingular rejects a Deliverable, Infospace shall resubmit such Deliverable for acceptance within thirty (30) days of the initial
rejection by Cingular. If the re-submitted Deliverable(s) do not conform to the applicable specifications or acceptance criteria, Infospace will have thirty (30) days to fix the Deliverable(s) and resubmit. If the Deliverable(s) resubmitted for
a second time does not conform to the applicable specifications or acceptance criteria, Cingular shall have the right to the following: 

  

	 	•	 	 (i) if agreed to by Infospace, extend the period for Infospace to submit conforming Deliverable(s), or 

 

 48 

 EXHIBIT D – CHANGE REQUEST AND ACCEPTANCE TEST PROCESS 

 

	 	•	 	 (ii) terminate the applicable Work Order, in whole or in part with respect to certain feature, and require that Infospace promptly refund all payments
previously made to Infospace by Cingular for such nonconforming Deliverable(s). 

 In the event that Cingular
rejects a Deliverable and terminates a Work Order (or portion thereof), Cingular shall have the right to retain any materials that constitute Cingular Customized Work Product (see Exhibit L) related to the nonconforming Deliverable(s), provided that
Cingular pays a reasonable amount for such materials. Cingular shall promptly return to InfoSpace all materials related to such nonconforming Deliverable(s) that do not constitute Cingular Customized Work Product. 

If Cingular has not accepted (which acceptance shall not be unreasonably withheld) the Deliverable(s) within fifteen (15) business
days following the completion of all bug fixes by InfoSpace, Cingular will deliver a comprehensive list of bug fixes that Cingular requires InfoSpace to carry out prior to Cingular’s acceptance of the Deliverable(s) for commercial launch, and
representatives of the parties will meet and negotiate in good faith to define a mutually-agreed timeline and set of acceptance criteria to be used by Cingular in making such acceptance. 

 

 49 

 EXHIBIT E – EXECUTIVE ORDERS AND FEDERAL REGULATIONS 

 

 Executive Orders and Federal Regulations 

Work under this Agreement may be subject to the provisions of certain Executive Orders, federal laws, state laws, and associated regulations governing
performance of this contract including, but not limited to: Executive Order 11246, Executive Order 11625, Executive Order 11701, and Executive Order 12138, Section 503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era
Veteran’s Readjustment Assistance Act of 1974. To the extent that such Executive Orders, federal laws, state laws, and associated regulations apply to the work under this Agreement, and only to that extent, SUPPLIER (also referred to as
“SUPPLIER”) agrees to comply with the provisions of all such Executive Orders, federal laws, state laws, and associated regulations, as now in force or as may be amended in the future, including, but not limited to the following:

 1. EQUAL EMPLOYMENT OPPORTUNITY DUTIES AND PROVISIONS OF GOVERNMENT SUPPLIERS 

In accordance with 41 C.F.R.§60-1.4(a), the parties incorporate herein by this reference the regulations and contract clauses required by that
section, including but not limited to, SUPPLIER’s agreement that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The SUPPLIER will take affirmative action to
ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, or national origin. 

2. AGREEMENT OF NON SEGREGATED FACILITIES 

In accordance with 41 C.F.R.§60-1.8, SUPPLIER agrees that it does not and will not maintain or provide for its employees any facilities segregated
on the basis of race, color, religion, sex, or national origin at any of its establishments, and that it does not and will not permit its employees to perform their services at any location, under its control, where such segregated facilities are
maintained. The term “facilities” as used herein means waiting rooms, work areas, restaurants and other eating areas, time clocks, rest rooms, wash rooms, locker rooms and other storage or dressing areas, parking lots, drinking fountains,
recreation or entertainment areas, transportation, and housing facilities provided for employees; provided, that separate or single-user restroom and necessary dressing or sleeping areas shall be provided to assure privacy between the sexes.

 3. AGREEMENT OF AFFIRMATIVE ACTION PROGRAM 

SUPPLIER agrees that it has developed and is maintaining an Affirmative Action Plan as required by 41 C.F.R.§60-1.4(b). 

4. AGREEMENT OF FILING 

SUPPLIER agrees that it will file, per current instructions, complete and accurate reports on Standard Form 100 (EE0-1), or such other forms as may be
required under 41 C.F.R.§60-1.7(a). 
  

 50 

 EXHIBIT E – EXECUTIVE ORDERS AND FEDERAL REGULATIONS 

 

 5. AFFIRMATIVE ACTION FOR HANDICAPPED PERSONS AND DISABLED VETERANS, VETERANS OF THE
VIETNAM ERA. 
 In accordance with 41 C.F.R.§60-250.20, and 41 C.F.R.§60-741.20, the parties incorporate herein by this reference
the regulations and contract clauses required by those provisions to be made a part of government contracts and subcontracts. 

6. Executive Order 13201 Compliance 

In accordance with 29 C.F.R. Part 470.2(b) the parties incorporate by reference the regulations and contract clauses required by those provisions to be
made a part of covered subcontracts and purchase orders and SUPPLIER agrees to comply with the provisions of 29 CFR Part 470. 

7. UTILIZATION OF SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS CONCERNS 

As prescribed in 48 C.F.R., Ch. 1, 19.708(a): 

(a) It is the policy of the United states that small business concerns, small business concerns owned and controlled by socially and
economically disadvantaged individuals and small business concerns owned and controlled by women shall have the maximum practicable opportunity to participate in performing contracts let by any Federal agency, including contracts and sub-contracts
for systems, assemblies, components, and related services for major systems. It is further the policy of the United States that its prime SUPPLIERs establish procedures to ensure the timely payment amounts due pursuant to the terms of the
subcontracts with small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by women. 

(b) The SUPPLIER hereby agrees to carry out this policy in the awarding of subcontracts to the fullest extent consistent with efficient
contract performance. The SUPPLIER further agrees to cooperate in any studies or surveys as may be conducted by the United States Small Business Administration or the awarding agency of the United States as may be necessary to determine the extent
of the SUPPLIER’s compliance with this clause. 
 (c) As used in this contract, the term small business concern shall mean
a small business as defined pursuant to section 3 of the Small Business Act and relevant regulations promulgated pursuant thereto. The term small business concern owned and controlled by socially and economically disadvantaged individuals shall mean
a small business concern which is at least 51 percent unconditionally owned by one or more socially and economically disadvantaged individuals; or, in the case of any publicly owned business, at least 51 percent of the stock of which is
unconditionally owned by one or more socially and economically disadvantaged individuals; and (2) whose management and daily business operations are controlled by one or more such individuals. This term also means small business concern that is
at least 51 percent unconditionally owned by an economically disadvantaged Indian tribe or Native Hawaiian Organization, or a publicly owned business having at least 51 percent of its stock unconditionally owned by one of these entities which has
its management and daily business controlled by members of an economically disadvantaged Indian tribe or Native Hawaiian Organization, and which meets the requirements of 13 CRF part 124. The SUPPLIER shall presume that socially and economically
disadvantaged individual include Black Americans, Hispanic Americans, Native Americans, Asian-Pacific Americans, Subcontinent Asian Americans, and other minorities, or any other individual found to be disadvantaged by the Administration pursuant to
section 8(a) of the Small business Act. The SUPPLIER shall presume that socially and economically disadvantaged entities also include Indian Tribes and Native Hawaiian Organizations. 

 

 51 

 EXHIBIT E – EXECUTIVE ORDERS AND FEDERAL REGULATIONS 

 

 (d) The term “small business concern owned and controlled by women” shall mean
a small business concern (i) which is at least 51 percent owned by one or more women, or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women, and (ii) whose management and
daily business operations are controlled by one or more women; and 
 (e) SUPPLIERs acting in good faith may rely on written
representations by their sub-SUPPLIERs regarding their status as a small business concern, a small business concern owned and controlled by socially and economically disadvantage individuals or a small business concern owned and controlled by women.

 8. SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS SUB-CONTRACTING PLAN. The sub-SUPPLIER will adopt a plan
similar to the plan required by 48 CFR Ch. 1 at 52.219-9. 
  

 52 

 EXHIBIT F – ATTRIBUTION 

 

 The following sample screen shot depicts the proportionate size and location of
attribution (“Powered by InfoSpace”) on the PC Pages (HTML). 

 

 

  

 53 

 EXHIBIT F – ATTRIBUTION 

 

 

 

  

 54 

 EXHIBIT F – ATTRIBUTION 

 

 The following sample screen shot depicts the attribution (“Powered by
InfoSpace”) on the Mobile Pages in WML format. 

 

 

  

 55 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

									
			
	1.	  	General Information	  	59
				
		  	1.1.	  	Purpose	  	59
					
		  	1.2.	  	Scope	  		  	60
				
		  	1.3.	  	Out of Scope	  	60
			
	2.	  	Responsibilities and Services	  	60
				
		  	2.1.	  	Infospace Responsibilities	  	61
				
		  	2.2.	  	Infospace Carrier Care	  	61
					
		  		  	2.2.1.	  	Infospace Support Services	  	62
					
		  		  	2.2.2.	  	PC Pages Support	  	62
				
		  	2.3.	  	Cingular Responsibilities	  	62
			
	3.	  	Service Performance Objectives	  	63
					
		  		  	3.1	  	Service Availability	  	63
					
		  		  	3.2	  	Service Latency	  	63
					
		  		  	3.3	  	Legacy Components Supporting M3	  	64
					
		  		  	3.4	  	Alarming & Monitoring	  	64
					
		  		  	3.5	  	Third-Party Content Providers	  	64
			
	4.	  	Incident Management	  	65
				
		  	4.1.	  	Incident Resolution Responsibilities	  	65
					
		  		  	4.1.1.	  	Cingular Contact Information	  	65
					
		  		  	4.1.2.	  	Cingular Responsibilities	  	66
					
		  		  	4.1.3.	  	Incident Handling and Updates	  	67

  

 56 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

									
	 	  	 	  	4.1.4.	  	Technical Bridge and Executive Bridge	  	 69

					
		  		  	4.1.5.	  	Escalation Procedures	  	70
				
		  	4.2.	  	WAP Handsets for Incident and Problem Management	  	71
			
	5.	  	Incident Reporting Process	  	72
				
		  	5.1.	  	Communicating Incidents	  	72
					
		  		  	5.1.1.	  	Mandatory Information for Incident Reporting	  	72
			
	6.	  	Infospace Reports	  	73
				
		  	6.1.	  	Post Mortem Reports	  	73
				
		  	6.2.	  	Service Level Reporting	  	73
				
		  	6.3.	  	Open Issues List Reporting	  	74
			
	7.	  	Change Control Management (CCM)	  	75
				
		  	7.1.	  	Planned Maintenance by Infospace	  	75
					
		  		  	7.1.1.	  	Service Interruptions and Advanced Notification Requirements	  	75
					
		  		  	7.1.2.	  	Communications Related to Planned Maintenance	  	75
					
		  		  	7.1.3.	  	Canceling Planned Service Interruptions	  	75
					
		  		  	7.1.4.	  	Restrictions Associated with Cingular’s Cancellation	  	76
					
		  		  	7.1.5.	  	Planned Service Interruptions by Cingular	  	76
					
		  		  	7.1.6.	  	Unplanned Service Interruptions by Cingular	  	76
					
		  		  	7.1.7.	  	Splash Page During Maintenance	  	76
				
		  	7.2.	  	Capacity Planning Forecasts	  	77
			
	8.	  	Financial Consequences of Non-Performance	  	77
				
		  	8.1.	  	Financial Consequences for Failure to Meet Service Objectives	  	77
				
		  	8.2.	  	Service Availability	  	78
				
		  	8.3.	  	Service Latency	  	78
				
		  	8.4.	  	Financial Consequences for Non-Performance Related to Incident Resolution	  	79
				
		  	8.5.	  	Financial Consequences for Past Due Monthly Service Level Report	  	79

  

 57 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

					
	Appendix A – Contact & Escalation List	  	81
		
	Appendix B – Maintenance Request Worksheet	  	82
		
	Appendix C – Incident Notification	  	83
		
	Appendix D – SLA Monitoring Requirements	  	84
		
	Appendix E – SLA Penalty Calculation Model	  	85

  

 58 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

					
			
	1.	  	General Information	  	
			
	1.1.	  	Purpose	  	
		
	The purpose of this document is to identify the levels of service that will be maintained by Infospace and Cingular and to provide this information to Operations
personnel responsible for the support of the Services.	  	

  

 59 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

	1.2.	Scope 

 This Service Level Agreement (SLA)
describes the basic level of service that will be provided by Infospace in its support of the delivery of the Services to Cingular. This agreement describes the requirements for the following: 

 

	 	a)	support and maintenance of all Infospace and third-party hardware and software for the Services 

 

	 	b)	7x24x365 support and response requirements for support calls; 

  

	 	c)	fixes, patches, and minor enhancements; 

  

	 	d)	new software releases that contain fixes to defects in production feature functionality; and 

 

	 	e)	on-site resources to support acceptance testing, trouble shooting, and system upgrades. 

This SLA also defines requirements for response (including email, telephone, remote, and on-site) and resolution timeframes related to
Severity 1, Severity 2, and Severity 3 incidents, as well as non-performance financial penalties which will be owed to Cingular for failures to meet certain obligations defined herein. 

This document also defines expectations relating to: 
  

	 	•	 	 Infospace and Cingular Responsibilities with respect to the Services 

 

	 	•	 	 Service Performance Objectives 

  

	 	•	 	 Incident Management 

  

	 	•	 	 Incident Reporting Process 

  

	 	•	 	 Operational Reports 

  

	 	•	 	 Change Control Management 

This document should be used as a reference for Cingular’s Network Operations and its contracted affiliates and Infospace in support of the
Services. It provides the framework for surveillance, isolation, analysis, and resolution of problems related to the Services. 
 As a means to
ensure the highest level of accuracy and efficiency for both Cingular and Infospace, this SLA supersedes all existing Service Level Agreements relating to the Services. 

For a complete list of the Services that are subject to this SLA, see the SLA Monitoring Requirements (Appendix D) below.

  

	1.3.	Out of Scope 

 The
following items are deemed to be outside the scope of this SLA; however, both parties will make a good faith effort to establish the following independently from this SLA. 

*** 
  

	2.	Responsibilities and Services 

 This
Section 2 describes Infospace’s support responsibilities with respect to the Services, and the corresponding responsibilities of Cingular. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 60 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

	2.1.	Infospace Responsibilities 

 Infospace
will provide day-to-day service operations, maintenance and administration in support of the Services that are within Infospace’s Span of Control, as described below. 

Span of Control is defined as those areas of functionality that are under the direct control of Infospace. This includes functionality that is provided
by external vendors or suppliers with whom Infospace has a contractual relationship, including feeds from providers of Infospace Sourced Content. 

It is the intention of Infospace to expeditiously remedy incidents that have been identified either internally by Infospace or Cingular. Corrective
action by Infospace assumes that the incident is within its Span of Control and Cingular has provided all relevant information, if available, to Infospace. See the section entitled Mandatory Information for Incident Reporting for required
reporting information. 
 Infospace will pursue the resolution of an incident with outside vendors provided Infospace has a contractual
arrangement with the vendor. During the resolution period, Infospace will issue updates to Cingular pursuant to the severity of the incident, as described later in this document. 

Any third party content provider contracted directly by Cingular is not a party to this agreement. Any loss of content from such providers is outside of
Infospace’s Span of Control. 
  

	2.2.	Infospace Carrier Care 

The Infospace Carrier Care Support Services team is an interface between Cingular’s Level 2 Support Group (Cingular’s
non-customer facing group) and Infospace for support of services provided by Infospace. This arrangement provides Cingular with access to a single point of contact for reporting incidents, receiving updates and escalation. Table 1 provides
the Infospace Carrier Care hours of operation and contact information. A complete list of all contacts is also shown in Appendix A. These contacts are to be contacted per the escalation procedures outlined in Section 3.

  

			
		
	 Hours of

Operation
	  	24 hours a day, 7 days a week and 365 days a year (7/24/365)
		
	Contact Phone Number	  	***
		
	Email Address	  	***

 Table 1, Infospace Carrier Care Contact
Information 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commisson.

  

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	2.2.1.	Infospace Support Services 

The following list identifies services that are offered by Infospace Support Services to Cingular: 

 

	 	•	 	 Telephone and email support for incident resolution 

  

	 	•	 	 Advisory Bulletins 

  

	 	•	 	 Notification of planned maintenance activities 

  

	 	•	 	 Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request.
*** 

  

	2.2.2.	PC Pages Support 

 As applicable, the PC
Pages related Services will operate on browsers that are HTML 4.0 Compliant, specifically, Internet Explorer (IE) 5.0 and above. Infospace will make commercially reasonable efforts to support other browsers that demonstrate significant market
presence. 
  

	2.3.	Cingular Responsibilities 

Cingular will provide support for Incident Management as detailed in Section 4. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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	3.	Service Performance Objectives 

  

	3.1	Service Availability 

 Service
Availability (SA) is defined as the amount of time the service is up excluding planned Maintenance and Cingular caused outages, computed as: 

*** 
 The above
calculations allow a weighting for partial outages and degraded service, such that only the fraction of Users denied service contributes to negative Service Availability. 

 

	3.1.1	 Service Availability Target 

Infospace shall provide an overall system service availability of *** for all Services listed in the SLA Monitoring Requirements (Appendix D)
below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in Section 6.2 below. This measurement excludes downtimes caused by Cingular and service interruptions due to planned
maintenance approved in advance by Cingular. 
  

	3.2	Service Latency 

 User requests for
Services shall be fulfilled in accordance with Table 2 below for each calendar month. This includes delivery of all bytes of the response (content plus protocol overhead) that Infospace controls (i.e. service requests and subsequent requests for
which the browser’s URL target is hosted by Infospace). 
 InfoSpace will achieve the latency targets set forth in Table 2 below on the
schedule set forth in Table 2. The parties agree to review such latency targets from time to time during the Term and to assess whether to adjust the latency. Unless otherwise mutually agreed, these are the targets for penalties as set forth in
Section 8.3. 
  

									
	 ***
	  		  		  		  	

 Table 2, Latency Target Ramp 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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 These requirements are specific to the portion of end to end Latency incurred within the
Infospace’s Span of Control and will be measured from the secure network nearest the Infospace border router. The design of latency monitoring infrastructure will ensure appropriate components of the request and response are adequately
measured. The implementation of latency monitoring infrastructure will include the deployment of a separate and specific server(s) for the purpose of monitoring and fault management. The latency introduced by the GPRS network, the WAP Gateway and
other elements of the Cingular Network are excluded from the latency measurements described above. 
  

	3.3	Legacy Components Supporting M3 

 The
following Legacy Services will not be held to the Service Availability as noted above but will meet the legacy Service Availability of *** on a monthly basis as set forth below: 

*** 
 Service Availability (SA)
is defined as the amount of time the service is up excluding planned Maintenance and Cingular caused outages, computed as: 

*** 
 The above
calculations allow a weighting for partial outages and degraded service, such that only the fraction of Users denied service contributes to negative Service Availability.*** 

3.4 *** 
  

	3.5	Third-Party Content Providers 

 Infospace
will be responsible for the performance, service availability and service latency of all providers of Infospace Sourced Content with whom Infospace has a contract. Where such content provider contracts exist, Infospace will perform appropriate
alarming, monitoring and fault management to ensure that performance of these providers fully supports the service objectives defined in this SLA. Infospace will also identify those content providers to Cingular and provide notification of changes
to such contractual relationships no less than 30 days in advance of such changes becoming effective. 
 Expectations for processing of third
party content feeds as set forth in Appendix D are as follows: For streaming content (sports scores and stock quotes) and breaking news, all received content must be processed and published a maximum of *** For all other content feeds that
are updated at least once a day, content must be processed and published within a maximum of *** For all other content feeds (those updated less frequently than once per day), the content must be processed and published as soon as possible, and will
at all times display content for the current day. 
 Infospace will also provide monthly reporting of service interruptions, availability
measures and other data for contracted providers of Infospace Sourced Content in accordance with Section 6. 
 In addition,
Infospace will be responsible for all degradations and service impacting issues affecting the Services that are caused by providers of Infospace Sourced Content from an Infospace SLA performance perspective. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

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	4.	Incident Management 

  

	4.1.	Incident Resolution Responsibilities 

Incident resolution requires teamwork between Infospace and Cingular. A key element in this teamwork approach is Cingular’s understanding of the User
service(s) offered by Infospace. 
 All Cingular identified incidents concerning failures of the Services that cannot be solved by Cingular
representatives will be reported to Infospace Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. Cingular will assign a Severity Level per Table 4. If Infospace disagrees with the Severity assignment,
both parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon Cingular’s initial Severity assignment. 

Any reported incident that is caused by a failure that is outside Infospace’s Span of Control and not directly related to its delivery of a
subscriber service will be returned to Cingular with an appropriate explanation. Should Infospace determine that an incident being worked by Infospace Carrier Care Support Services is within Cingular’s control, the incident will be closed and
returned to Cingular for proper resolution. 
  

	4.1.1.	 Cingular Contact Information 

In order for Infospace Carrier Care to effectively resolve Incidents, it is necessary for Infospace to have an accurate list of
Cingular’s designated key personnel. This information will be exchanged between the two parties and updated as changes warrant. Appendix A shows the type of contact information required, showing the current contacts at the Effective
Date. This data will be maintained and updated by the two parties outside of this SLA document. 
  

							
	 Cingular
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	 NSD National

Operations

Center
	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	 MMS External

Partner Ops
	  	8:00 am – 5:00 pm PT Monday – Friday	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	 Change

Management
	  	8:00 am – 5:00 pm PT Monday – Friday	  	Maintenance Notification – all maintenance	  	***

 Table 3, Cingular Contact Information 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

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	4.1.2.	 Cingular Responsibilities 

The following section identifies the responsibilities of Cingular as it relates to this Service Level Agreement. 

 

	4.1.2.1.	 General Responsibilities 

  

	 	•	 	 Acts as the primary and direct contact with the User. 

 

	 	•	 	 Answers simple questions and resolves minor issues such as resetting passwords or creating new User accounts. 

 

	4.1.2.2.	 Incident Responsibilities 

  

	 	•	 	 Creates a trouble ticket that clearly states the problem after gathering all pertinent information about the incident including name, User number,
password and any other additional information that is important to resolution of the incident. 

  

	 	•	 	 Records any subsequent conversation with the User relative to the incident in the same trouble ticket. 

 

	 	•	 	 “Owns” the resolution of an incident by coordinating its resolution within Cingular operational and technical environment and with Infospace
or its designees. 

  

	 	•	 	 Resolves the incident with the User or determines that the capability is outside the scope of current functionality. 

 

	 	•	 	 Explains the resolution of the incident to a technical peer or is capable of targeting the root technical problem for resolution.

  

	 	•	 	 Describes the incident in technical terms to an engineer or developer who is responsible for resolution of the incident. 

 

	 	•	 	 Explains the resolution of particular escalated trouble tickets to Cingular’s internal staff members when such an explanation may have the
potential for reducing the volume and categories of escalated trouble tickets. 

  

	4.1.2.3.	 Service Responsibilities 

  

	 	•	 	 Uses and understands all Infospace service features that are available to the User. 

 

	4.1.2.4.	 Technical Responsibilities 

  

	 	•	 	 Understands and is knowledgeable about problems that may arise during service usage. 

 

	 	•	 	 Understands and is knowledgeable with respect to functionality of supported handset models. 

 

	 	•	 	 Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. 

 

	 	•	 	 Understands and is knowledgeable with its network operations and is capable of discerning whether an incident is internal to its internal operations
before identifying the incident as a trouble ticket for Infospace. 

  

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	4.1.3.	 Incident Handling and Updates 

The Infospace Carrier Care Support Services group of Infospace will coordinate incident isolation, testing and repair work within
Infospace and all contracted third party systems that are within Infospace’s Span of Control. During the incident isolation and troubleshooting process, Infospace Carrier Care Support Services will communicate incident resolution progress with
Cingular based upon the times specified in Table 4. Additionally, Infospace Carrier Care Support Services will proactively inform Cingular when an issue or condition arises that may cause potential system anomalies and be a potential source
for the creation trouble tickets. 
  

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	 Infospace Incident Level
	  	 Description
	  	 Update
Method
	  	 Update

Objectives

	 Severity 1
 (Sev1)

Cingular SIR1
	  	  
 Severity 1 problems are conditions that render
the service inoperative and the inability to use the service has a critical effect on operations. The condition is generally characterized by complete system failure and requires immediate restoration. Examples of this incident level being attained
include:
  

•   A complete outage of critical service(s)

 
 •   Loss of service or
functionality feature that affects *** or more of subscribers
  

•   A recurring anomaly impacting critical service(s).

 
 •   Inability to
provision a service.
	  	Email and phone	  	 First response within ***
  

First Update within ***
  

Subsequent updates *** or upon change in status.
  

Infospace will update Cingular with the information outlined in Appendix C.

				
	 Severity 2
 (Sev2)

Cingular SIR2
	  	  
 Severity 2 problems are conditions under which
the service is partially inoperative, but is still usable. The inoperative portion of the service restricts operations but has a less critical effect than a Severity 1 condition. Examples of this incident level being attained include:

 
 •   Loss of service
and/or functionality that affects *** to *** of the subscribers.
  

•   Loss of the ability to utilize some aspect of product features or
functionality.
	  	Email or phone	  	 First response within ***
  

First update within ***
  

Subsequent updates every *** or upon change in status.
  

Infospace will update Cingular with the information outlined in Appendix C.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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	 Severity 3
 (Sev3)

Cingular SIR3
	  	  
 Severity 3 problems are generally non-service
affecting conditions under which the service is usable and either has no material affect on operations or has very limited affect on operations. The condition is not critical to overall operations, and does not severely restrict such operations.
Examples of this incident level being attained include:
  

•   A minor degradation of the service that affects *** or less of the
subscribers.
  

•   Non-service impacting intermittent system faults.

 
 •   Loss of resources /
capacity / traffic measurement function.
  

•   Loss of reporting functionality.

 
 •   Invalid measurement
data.
  
 •   Web
interface defects that have little or no impact on a User’s ability to utilize service features and functions.
	  	Email	  	 First response within ***

First update within ***
 Subsequent updates ***
as agreed between the two parties.
 Infospace will update Cingular with the information outlined in Appendix C.

Table 4, Incident Handling Notification Timetable 
  

	4.1.4.	 Technical Bridge and Executive Bridge 

During the resolution of a service affecting incident, Cingular may establish a Technical Bridge and/or an Executive Bridge for any
Incident. Infospace shall join the Technical Bridge upon *** notice from Cingular for Severity 1 issues as noted in Table 5 below. These bridges are used for NOC-to-NOC communication, troubleshooting, triage and escalation. Unless otherwise notified
by Cingular, a Technical Bridge or Executive Bridge will be established as follows: 
  

							
	 Action
	  	 Sev 1
	  	 Sev 2
	  	 Sev 3

	Technical Bridge	  	 *** when reasonably possible)
	  	 *** (or sooner upon request from Cingular)
	  	 *** (or sooner upon request from Cingular)

				
	 Executive Bridge
	  	***	  	***	  	N/A

 Table 5, Timelines for Technical
and Executive Bridges 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commisson.

  

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	4.1.5.	    Escalation Procedures 

  

	4.1.5.1.	 Infospace Internal Escalation 

Escalation procedures are in place at Infospace to manage the resolution of incidents when they occur. If a Severity 1 (Sev1) incident is
not resolved within *** of when Infospace was made aware of the problem, the incident will be escalated within Infospace to the dedicated Manager of Production Operations, who will drive escalation and resolution of the incident within
Infospace’s Operations and Engineering groups, and ensure that Cingular is kept updated with the incident resolution process. The appropriate Business Development person will also be informed of the occurrence and status of any Sev1 incident.

 If the Sev1 incident has not been resolved by the Infospace & Cingular NOC teams within 1 hour, the Director of
Commercial Operations will become directly involved with driving the incident to resolution and communicating with the appropriate Cingular personnel. The status of the incident will also be communicated to senior management within Infospace.

  

	4.1.5.2.	 Cingular Escalation to Infospace 

In the event that Infospace does not respond to Cingular within the times shown in Table 4, Cingular can request that the incident
be escalated to the next level, based on the contact information shared between the two companies (see Appendix A for a list of names that are current as of time of the Effective Date). All escalation requests must be initiated through the
7x24 contact information provided in Table 1, and not to the individual directly. Only in the event that the 7x24 representative does not escalate within *** of Cingular’s request, should the appropriate Infospace individual be contacted
directly. Cingular must verify that escalation has not taken place prior to calling any Infospace employee directly. 
 For the
purposes of clarification, Table 6 provides escalation timelines for Severity 1 and 2 incidents, based on time after the incident was reported. Severity 3 incidents seldom require escalation but in the event that Cingular believes that
Infospace is not addressing the incident in a timely manner, the parties can mutually agree to elevate the priority of the incident, and treat it as a Severity 2 incident. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

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	 Escalation Level
	  	 Escalation Contact
	  	 Severity 1
	  	 Severity 2

	Level 1	  	Carrier Specialist	  	***	  	***
				
	Level 2	  	Manager – Production Operations	  	***	  	***
				
	Level 3	  	Director – Commercial Operations	  	***	  	***

 Table 6, Escalation Timetable 

 

	4.1.5.3.	 Additional Escalation Information 

Infospace and Cingular will ensure that any additional processes that are required to ensure the smooth escalation of incidents within
each organization are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both parties. 

Infospace and Cingular will exchange the names and contact information of the personnel who need to be kept informed of progress during
the escalation process in Appendix A. Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be updated and kept current as part of this SLA, but
will need to be maintained separately by the two parties outside of this document. 
  

	4.2.	WAP Handsets for Incident and Problem Management 

In order for Infospace to provide the most effective level of support, Cingular agrees to provide Infospace with two (2) testing
units for each device type specifically for supporting Incident and Problem Management. Each such device shall be appropriately provisioned and have a valid account and password as to properly access the Cingular network. Each such unit shall be the
GA (general availability) version of the handset and should be supplied to Infospace no less than 30 days prior to launch. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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	5.	Incident Reporting Process 

  

	5.1.	Communicating Incidents 

Cingular will communicate incidents to Infospace in the following manner: 

 

	 	•	 	 Phone call to Infospace NOC or sends a trouble ticket to Infospace via email using the email address of ***  

 

	 	•	 	 Infospace sets the initial classification of their internal trouble ticket according to the Cingular notification (see “Mandatory
Information” below), unless otherwise agreed between Infospace and Cingular. 

  

	 	•	 	 Infospace will generate a single response for each trouble ticket that is received from Cingular, to confirm receipt of the incident report.

  

	5.1.1.	 Mandatory Information for Incident Reporting 

For each Cingular originated incident, Cingular will make every effort to provide as much information to Infospace that will facilitate
timely problem determination and resolution. Upon notification of the incidents, the required information will be verified. When Infospace has received sufficient information, Infospace will begin resolving the incident and provide feedback to
Cingular as described above in Section 5.1 Communicating Incidents. 
 Cingular will use best efforts to provide
Infospace the following information via email for all reported incidents as required: 
  

	 	•	 	 Reference number assigned by Cingular. 

  

	 	•	 	 Infospace Service being used. 

  

	 	•	 	 System Identity number (usually phone number). 

  

	 	•	 	 Time and date of the transaction in question. 

  

	 	•	 	 Description of the incident. 

  

	 	•	 	 Severity of the incident or problem. 

  

	 	•	 	 List of specific steps to reproduce the problem if possible 

 

	 	•	 	 List of those actions taken by Cingular to verify the problem and that Cingular has attempted to resolve the incident. 

 

	 	•	 	 Other comments to provide additional information as needed. 

 

	 	•	 	 All communications that include references to time should be expressed using a 24-hour clock format and should always utilize and reference PST as the
standard time zone. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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	6.	Infospace Reports 

  

	6.1.	Post Mortem Reports 

 The purpose
of the Post-Mortem Report is to outline the known information regarding the incident and possible root causes and to summarize the incident resolution timeline. If known, it will also identify corrective actions to prevent its reoccurrence.
Infospace will create a Post-Mortem Report and provide such report to Cingular per Section 2.2.1. 
  

	6.2.	Service Level Reporting 

 Each
month, Infospace will provide Cingular with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of
Services associated with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such
month. 
 Infospace shall supply the Monthly Service Level Report no later than the tenth business day of the month following
the immediately preceding month. It is agreed that Infospace will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. 

The Monthly Service Level Report shall include, among other things, the following information related to service availability for the
Services listed in Appendix D: 
  

	 	•	 	 Total minutes in the current month 

  

	 	•	 	 Total available minutes for the reported month for each Service 

 

	 	•	 	 Calculated Service Availability, presented as a percentage for each Service 

 

	 	•	 	 Target Service Level Availability for each Service 

  

	 	•	 	 Variance from Target Service Level for each Service 

  

	 	•	 	 Overall Service Level Availability for the Services 

The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed
in Appendix D: 
 *** 

The Monthly Service Level Report shall also include, among other things, the following information for the Services listed in Appendix
D: 
  

	 	•	 	 Appropriate performance metrics related to processing of
3rd party content feeds 

 

	 	•	 	 Overall Service Level Availability for Infospace contracted Third Party Content Providers 

 

	 	•	 	 Detailed log of all service impacting incidents for the month 

 

	 	•	 	 Service levels achieved for Users of the PC Pages and Users of the Phone Pages as listed in Section 3.3 above.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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	6.3.	Open Issues List Reporting 

Infospace shall provide a weekly Open Issues Report, to be reviewed jointly with Cingular during the weekly Operations Call. Both parties
agree to periodically review the appropriateness of the frequency of the Open Issues Report and Operations Call. This report shall include the following information: 
  

	 	•	 	 Outage report including; 

  

	 	•	 	 Ticket Number 

  

	 	•	 	 Start time 

  

	 	•	 	 End time 

  

	 	•	 	 Resolution 

  

	 	•	 	 Severity level 

  

	 	•	 	 Impact 

  

	 	•	 	 Number of Reported Issues and brief summary of the issues 

 

	 	•	 	 Date that each Reported Issue was opened 

  

	 	•	 	 Current Reported Issue status, and if resolved, the date of the resolution. 

 

	 	•	 	 Total number and description of unresolved issues. 

 

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	7.	Change Control Management (CCM) 

  

	7.1.	Planned Maintenance by Infospace 

Infospace will ensure that any planned maintenance events under its Span of Control will be executed in a well-coordinated manner. Proper
execution includes notification to Cingular by Infospace Carrier Care Support Services. 
  

	7.1.1.	 Service Interruptions and Advanced Notification Requirements 

Infospace will provide Cingular with *** advance notice (via email) of all planned maintenance activities resulting or potentially
resulting in service interruptions that will have a direct impact on the Services unless otherwise mutually agreed by the parties. Infospace may assume that Cingular accepts the scheduled maintenance unless Infospace is advised via email within ***
the time of the planned event. 
 Unless otherwise arranged, Infospace will perform planned service interruptions from *** or as
otherwise communicated between the two parties. 
 *** 

Please Note: *** Any Infospace unplanned system downtime resulting from a Cingular maintenance activity or
otherwise required on account of Cingular’s action(s) or inaction(s), will not be counted against the Infospace SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or
service degradation must be directly attributable to the Cingular maintenance activities or otherwise required on account of Cingular’s action(s) or inaction(s).  

 

	7.1.2.	 Communications Related to Planned Maintenance 

Infospace notification of planned maintenance will be communicated to Cingular through use of the Maintenance Request Worksheet shown in
Appendix B. Infospace will provide official notification to Cingular of the start and end of a planned maintenance activity via email to the contacts identified in Section 4.1.1. During all planned maintenance activities, Cingular
will establish a technical bridge for real time communication of status and progress, and Infospace will participate in that technical bridge unless otherwise agreed by both parties. 

 

	7.1.3.	Canceling Planned Service Interruptions 

In the event of a Cingular emergency, Cingular may cancel the planned service interruption. Cancellation by Cingular may occur only if
Cingular notifies Infospace within *** of the scheduled start time of the maintenance window. Any notification of cancellation must come directly from either an Operations Manager or Cingular Team Leader via voice notification by calling ***
for local or International calls), with a follow-up email that should be sent to: 
 *** 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

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	7.1.4.	 Restrictions Associated with Cingular’s Cancellation 

In the event that Cingular cancels a maintenance activity planned by Infospace, as defined in Section 7.1.1 above, and the
parties are unable to mutually agree on an alternative schedule, Infospace will not be held to the SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service
degradation must be directly attributable to the postponed maintenance activities. 
 If an alternative schedule is agreed upon,
but a failure occurs between the originally approved maintenance window and the rescheduled maintenance window, Infospace will not be held to the SLA services measures for that related outage and/or degradation. 

 

	7.1.5.	 Planned Service Interruptions by Cingular 

Cingular will provide Infospace with advance notice (via email to ***) of all planned maintenance activities requiring support from
Infospace. Cingular will make every effort to provide *** advance notice and will provide at a minimum *** advance notice of such activities. Such planned activities will exclude changes to Infospace software and/or configurations as these would
require additional notice. 
  

	7.1.6.	 Unplanned Service Interruptions by Cingular 

Cingular will notify Infospace of any unplanned service interruptions via email to Infospace Carrier Care (***) as quickly as is
reasonably possible for Cingular. 
 Infospace will make all reasonable efforts to support Cingular in resolving the issue.
Infospace may charge its standard professional services fees for such efforts. 
  

	7.1.7.	 Splash Page During Maintenance 

The parties will cooperate to display a “splash page” during any planned or emergency maintenance that would otherwise result in
a TCP timeout from a WAP Gateway and other mutually agreed required maintenance activities requiring customer requests to be blocked whenever reasonably technically feasible. Such a page will be presented to users of both the wired and wireless web
access points, to inform them of temporary unavailability of the Services. Service of the splash page does not constitute availability, but is categorized as either planned or unscheduled service interruption (in accordance with
Section 7.1). Cingular will provide the static WML/xHTML content to be displayed in the “splash page”. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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	7.2.	Capacity Planning Forecasts 

 To
ensure the highest level of service, Infospace requires Cingular at least twice per year to provide a forecast estimating the growth of their customer base (3, 6, 9 and 12 months into the future) and likely service usage. This will allow Infospace
to plan the required resources to support the services for Cingular’s customers. If Cingular becomes aware of any material changes that would impact any forecast previously provided to Infospace (e.g., if Cingular has a special promotion plan
in which a high number of new customers are anticipated), Infospace must be given 30 days advance notice of any change in the forecast to prepare for such additional capacity. If Cingular fails to provide Infospace with such notice, Infospace will
not be held responsible for any failures to the performance objectives that could have been avoided had Infospace received such notice. A forecast provided pursuant to this section is only a forecast and is not a commitment on behalf of Cingular for
the forecasted amount. 
  

	8.	Financial Consequences of Non-Performance 

  

	8.1.	Financial Consequences for Failure to Meet Service Objectives 

The following sections define financial penalties for non-performance related to service objectives within the Infospace Span of Control.

 These non-performance penalties will apply commencing on the date of commercial launch of the Services. The total financial
penalties will be subject to the following Infospace revenue caps. 
  

							
	 Period

(start date adjusted based on

actual launch date)
	  	 Month
	  	 Cap
	  	 Max Net SLA Penalty After Cap

(based on min. M3 rev.)

	 ***
	  	***	  	***	  	***
				
	 ***
	  	***	  	***	  	***
				
	 ***
	  	***	  	***	  	***
				
	 ***
	  	***	  	***	  	***
				
	 ***
	  	***	  	***	  	***

 Table 7, Penalty Cap Phase-In
Schedule 
 For the purposes of the SLA, Infospace “Total Revenue” shall be calculated as follows: the sum of ***
for the applicable month. For further detail regarding the non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 77 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 For any month for which there is an Availability and a Latency penalty due for the same
period of time, Infospace shall be required to pay only the Availability penalty and the Latency penalty shall be waived when mutually agreed that there was a common or related cause. 

Infospace will deduct penalties for non-performance from the subsequent month’s invoice to Cingular for the Services. 

 

	8.2.	Service Availability 

  

	(a)	Service availability targets apply to Services provided to Cingular as described in the SLA Monitoring Requirements (Appendix D) below and will be reported as
required in Section 6 above. Notwithstanding the foregoing, non-performance penalties will apply solely to the WAP portions of the following Services: 

 

			
	 Service Area
	  	 Penalty Amount

(% of Total Revenue)

	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***
		
	 ***
	  	***

 Table 8, Service Availability
Penalty Calculation 
  

	(b)	Subject to Section 8.1, Infospace agrees to pay to Cingular service availability failure fees computed on a monthly basis, as a calculation of (i) plus (ii):

  

	***	

 Infospace will utilize
the most recent and relevant historical user data available for the purpose of determining the percentage of users impacted during periods of unavailability. 
  

	8.3.	Service Latency 

 Service latency
targets apply to Services provided to Cingular as described in Appendix D and will be reported as required in Section 6 above. Notwithstanding the foregoing, non-performance penalties will apply solely to the following portions of
the Services as further described in Appendix D: 
  

					
	***	 	***	 	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 78 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 *** 

Table 9, Latency Penalty Calculation 

*** 
 Table 10, Latency Target Ramp 

 Subject to Section 8.1, Infospace agrees to pay to Cingular excessive latency fees based on performance according
to Table 10 above for each month of the SLA reporting period. In the event the monthly latency measurement for a particular Service Area listed in Table 9 above exceeds *** 

 

	8.4	*** 

  

	8.5	*** 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 79 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

	9	Right to Terminate 

  

	(a)	Right to Terminate for Failure to Meet Monthly Service Availability Requirement. 

In the event that the monthly service availability target described in Section 3.1 is not met for the Service Areas
listed in Section 8.2 above in any three calendar months within any four month period during the Term, then, at the end of any such third failed month, Cingular shall have the right, in its sole discretion, to terminate the Agreement for cause
upon thirty (30) days prior written notice to Infospace or to provide Infospace notice of Cingular’s intent to develop a “Get Well Plan.” In the event that Cingular delivers a “Get Well Plan” notice, the parties will
use good faith efforts to agree to and execute on a plan for Infospace to remedy the applicable performance failures and meet the service availability target set forth in Section 3.1. Upon implementation of any such mutually agreed plan, a new
four month measurement period to determine compliance with the service availability requirement will commence. 
  

	(b)	Right to Terminate for Failure to Meet Latency Requirement. 

In the event that the latency requirement described in Section 3.2 is not met for the Service Areas listed in
Section 8.3 above in any three calendar months within any four month period, then, at the end of any such third failed month, Cingular shall have the right, in its sole discretion, to terminate the Agreement for cause upon thirty (30) days
prior written notice to Infospace or to provide Infospace notice of Cingular’s intent to develop a “Get Well Plan.” In the event that Cingular delivers a “Get Well Plan” notice, the parties will use good faith efforts to
agree to and execute on a plan for Infospace to remedy the applicable performance failures and meet the service latency target set forth in Section 3.2. Upon implementation of any such mutually agreed plan, a new four month measurement period
to determine compliance with the service availability requirement will commence. 
  

 80 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 Appendix A – Contact & Escalation List 

Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This
information will not be updated and kept current as part of this SLA, but will need to be maintained separately by the two parties outside of this document. 

Infospace Customer Care Contact Information *** 
  

			
	Single Point of Contact Name	  	Infospace Carrier Care
	Title	  	n/a
	Phone	  	***
	Email	  	***
		  	
	Second Level Contact Name	  	***
	Title	  	Manager – Production Operations
	Phone	  	***
	Email	  	***
		  	
	Third Level Contact Name	  	***
	Title	  	Director – Commercial Operations
	Phone	  	***
	Email	  	***

 Cingular Contact Information 

 

							
	 Cingular
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	 NSD National

Operations Center
	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	 MMS External

Partner Ops
	  	 8:00 am – 5:00 pm

PT Monday – Friday
	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	 Change

Management
	  	 8:00 am – 5:00 pm

PT Monday – Friday
	  	Maintenance Notification – all maintenance	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 81 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 Appendix B – Maintenance Request Worksheet 

This Maintenance Request Worksheet is be sent to: *** 

 

	1)	Title of Maintenance 

  

	2)	Brief Description of Maintenance 

  

	 	-	Scope and full description 

  

	 	-	Cingular service 

  

	3)	Maintenance Start Date & Time 

  

	4)	Maintenance End Date & Time 

  

	5)	Cingular Service Impact 

  

	 	-	Impact to Cingular internal & external customers 

  

	 	-	Explanation of Information Service unavailability 

  

	6)	Information Service Impact Assessment (within the scheduled window) 

 

	 	-	Duration in minutes 

  

	 	-	Estimated start/end time of Cingular service impact 

  

	7)	Risk Assessment 

  

	8)	Partner Maintenance Request Number 

  

	9)	Point of Contact 

  

	 	-	Name, telephone numbers 

  

	10)	Maintenance Install Team 

  

	11)	Update Schedule 

  

	 	-	Cancellation of Maintenance – as soon as possible 

  

	 	-	Start of Maintenance Window 

  

	 	-	Notify when Down Time begins 

  

	 	-	Notify when Information Service is restored (Down Time ends) 

  

	 	-	Notify of Problem 

  

	 	-	Maintenance runs outside window 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 82 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 Appendix C – Incident Notification 

Incident Notification or Trouble Ticket (send to: *** 

 

	1)	Title of Incident 

  

	2)	Brief Description of Incident 

	 	-	Should include scope (Cingular service impacted) 

  

	3)	Start Date and Time 

  

	4)	Information Service Resolution Date and Time 

  

	5)	Duration of Outage 

  

	 	-	Provided at time of restoration 

  

	6)	Cingular Information Service Impact 

  

	 	-	Impact to Cingular End Customer 

  

	7)	Partner Ticket Number 

  

	8)	Partner Severity Level 

  

	 	-	Based on quantified Information Service impact 

  

	9)	Technical Action Take to Correct Incident 

  

	 	-	Steps taken to restore Information Service 

  

	10)	Initial Root Cause 

  

	 	-	Suspect root cause (brief) 

	 	-	Formal RCA for SIR 1 or chronic issues of lower severity 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 83 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 Appendix D 

Cingular M3 SLA Monitor Requirements Summary 

*** 
  

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 84 

 EXHIBIT G – SERVICE LEVEL AGREEMENT 

 

 Appendix E—M3 SLA Penalty Calculation Model 

*** 
  

 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 85 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

					
	

	 		  	  
 Project Name Here

 
 Business Requirements

 
 Date

 
 Version 1.0

 
 Developed by:

 
 Cingular Wireless

 
 5565 Glenridge Connector

 
 Atlanta, GA 30342

 

 86 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

 Table of Contents 

 

			
	 1. Document Details
	  	88
		
	 Document History
	  	88
		
	 Project Team
	  	88
		
	 2. Overview & Objectives
	  	89
		
	 Scope
	  	89
		
	 Terminology
	  	89
		
	 Workflow
	  	89
		
	 Assumptions
	  	89
		
	 Constraints
	  	89
		
	 3. Architecture & Infrastructure Requirements
	  	90
		
	 Operational Requirements
	  	90
		
	 Scalability Requirements
	  	90
		
	 Security
	  	90
		
	 4. General Requirements
	  	91
		
	 5. HTML Requirements
	  	92
		
	 6. WML Requirements
	  	93
		
	 7. Admin Tool Requirements
	  	94
		
	 8. Reporting Requirements
	  	95
		
	 9. Testing Expectations
	  	96
		
	 10. Training Considerations
	  	97
		
	 11. Appendix A: Explanation of Requirement IDs
	  	98
		
	 12. Appendix B: Work Flow
	  	99
		
	 13. Cingular Wireless Approval
	  	100

  

 87 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	1.	Document Details 

  

			
	 Document Author
	  	
	 Location
	  	
	 Marketing Champion
	  	
		  	

 Document History 
  

					
	 Date
	  	Author	  	Revision
		  		  	
		  		  	

 Project Team 
  

					
	 Name
	  	Responsibilities	  	Contact
Information
		  		  	
		  		  	

  

 88 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	2.	Overview & Objectives 

 Include a high
level project description here. For example: The project team desires to create a new product that will do x, y and z. 
  

	 	•	 	 Scope 

 This
section should include what systems/sites are affected 
  

	 	•	 	 Terminology 

Define any acronyms and/or uncommon terms here. 
  

			
	 Term
	  	 Definition

	 BRID
	  	Identification number assigned to requirements in this document for tracking purposes. See Appendix A for a full explanation.

 

	 	•	 	 Workflow 

Describe the current business process workflow and identify any changes in this section. Illustrations should be included in Appendix B:
Workflow. 
  

	 	•	 	 Assumptions 

Assumptions or dependencies of the requirement are listed here. 

 

	 	•	 	 Constraints 

Limitations are listed here. 
  

 89 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	3.	Architecture & Infrastructure Requirements 

  

	 	•	 	 Operational Requirements 

Operational requirements should be listed here. For example, the site should maintain an uptime of 99.6%, not including scheduled down
time... 
  

	 	•	 	 Scalability Requirements 

Specify the number of concurrent users to be supported, transaction volume, etc... 

 

	 	•	 	 Security 

Does the site need to be on a secure server? If there’s an admin tool, who should have access and how should usernames/passwords be
administered? 
  

 90 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	4.	General Requirements 

  

			
	 BRID
	  	 Requirement

		  	
		  	
		  	
		  	

  

 91 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	5.	HTML Requirements 

  

			
	 BRID
	  	 Requirement

		  	
		  	
		  	

  

 92 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	6.	WML Requirements 

  

			
	 BRID
	  	 Requirement

		  	
		  	
		  	

  

 93 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	7.	Admin Tool Requirements 

  

			
	 BRID
	  	 Requirement

		  	
		  	

  

 94 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	8.	Reporting Requirements 

 Give a brief overview of
reporting requirements then list specifics in the table. If there are multiple reports, you may repeat this section for each report. 
  

			
	 BRID
	  	 Requirement

		  	
		  	
		  	

  

 95 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	9.	Testing Expectations 

 Highlight particular use
case scenarios that may be helpful to users and Quality Assurance personnel who are validating the site’s functionality in the test environment. 
  

 96 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	10.	Training Considerations 

 List groups who will
require training and specify what’s needed for each group to conduct training effectively. 
  

 97 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	11.	Appendix A: Explanation of Requirement IDs 

 IDs
are assigned to each requirement to facilitate traceability of the requirement throughout the software development lifecycle. The following subsections explain the components of Business Requirement IDs (BRIDs). 

A Cingular Wireless-assigned BRID identifies each client-provided Business Requirement. The BRID consists of three components: 

The letters BR, to identify the requirement as a Business Requirement 

A two- or three-character abbreviation identifying the feature affected by the requirement 

A three-digit, unique value assigned to the specific BR. 

Thus, a BRID of BR-ECA-010 denotes that 

It is a client-provided Business Requirement. 

The requirement is associated with the eCare feature. 

The requirement has a unique identifier of 010. 
  

 98 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	12.	Appendix B: Work Flow 

 This section should
include existing and/or proposed business process flows. This appendix should always appear in the document. If there are no business process flows to be included, please indicate with “Not Applicable”. 

 

 99 

 EXHIBIT H – BUSINESS REQUIREMENTS TEMPLATE 

 

	13.	Cingular Wireless Approval 

 This section
requires sign-off from the Marketing Champion who initiated this project. This sign-off sheet serves the following purposes: 
  

	 	•	 	 Provides a formal review and approval checkpoint for ensuring these documented requirements accomplish their intended purpose.

  

	 	•	 	 Provides a verification that these business requirements accurately define the objective, scope, and details of the new development or enhancement
request. 

 If the documentation accurately reflects the business requirement, please sign below. 

 

							
	  	 		 	  	 	 
	Marketing Champion	 		 	Date	 	

  

 100 

 EXHIBIT I – CHANGE REQUEST TEMPLATE 

 

 Cingular Change Request Submission Form 

 

							
	Date Submitted:	 		  	Date Requested By:	  	
				
	Subject of Change:	 		  		  	
		
	Affected Interfaces:	 	 ̈   HTML Portal    
 ̈  WML Portal      ̈  SMS Application    
 ̈  Admin Tool
		
	Type of Change:	 	 ̈  Problem               
                                    ̈
  Enhancement
		
	Priority:	 	 ̈  Low             
 ̈  Medium                     
 ̈  High
				
	Document Author:	 		  	Marketing Champion:	  	

 I. Objectives 
  

			
	 1
	 	
	 2
	 	
	 3
	 	
	 4
	 	

 II. Assumptions 
  

			
	 1
	 	
	 2
	 	
	 3
	 	
	 4
	 	

 III. Constraints 

			
	 1
	 	
	 2
	 	
	 3
	 	
	 4
	 	

  

 101 

 EXHIBIT I – CHANGE REQUEST TEMPLATE 

 

	IV.	Requirements 

  

	 	a.	General Requirements 

	 	1.	...... 

	 	2.	.... 

	 	3.	... 

  

	 	b.	HTML Portal Requirements 

	 	1.	.... 

	 	2.	.... 

	 	3.	... 

  

	 	c.	WML Portal Requirements 

	 	1.	.... 

	 	2.	.... 

	 	3.	.... 

  

	 	d.	SMS Application Requirements 

	 	1.	.... 

	 	2.	.... 

	 	3.	.... 

  

	 	e.	Admin Tool Requirements 

	 	1.	.... 

	 	2.	.... 

	 	3.	.... 

  

	V.	Process Flow 

 Insert
screenshots, flow charts, etc... here. 
  

 102 

 EXHIBIT J – FORM OF WORK ORDER AND PURCHASE ORDER 

 

 Work Order No.
             
 to Second Amended and Restated Wireless
Services Agreement #00014249 
 InfoSpace Mobile, Inc. (“InfoSpace”) will perform the following additional
services for Cingular Wireless LLC, a Delaware limited liability company, on behalf of itself and its Affiliates (“Company”) under the terms and conditions of that certain Second Amended and Restated Wireless Services Agreement #00014249,
dated July 22, 2005 between InfoSpace and Company (as amended, the “Agreement”). In consideration of the additional services described below, Company will pay to InfoSpace the amount(s) set forth below on or before the date(s) set
forth below. 
  

			
	 Task Description
	 	 Estimated Completion Date

	 InfoSpace will
                            
(the “Deliverable”).
	 	InfoSpace will use commercially reasonable efforts to complete the Deliverable ___________.

 

			
	 Amount
	  	 Due Date

	$                	  	Upon completion of the Deliverable, InfoSpace will send an invoice to Company for the fees payable pursuant to this Work Order. Company shall remit payment for such invoice
within thirty (30) days of the date of such invoice.

 This Work Order is made under and incorporates the terms and conditions of
the Agreement. The terms and conditions set forth in this Work Order are in addition to and not in substitution of any terms or conditions set forth in the Agreement. Except as specifically modified by this Work Order, the terms and conditions of
the Agreement remain in full force and effect. 
  

					
	InfoSpace Mobile, Inc.	 		 	Cingular Wireless LLC
			
	  	 		 	  
	Authorized Signature	 		 	Authorized Signature
			
	  	 		 	  
	Printed Name and Title	 		 	Printed Name and Title
			
	  	 		 	  
	Date	 		 	Date

  

 103 

 EXHIBIT J – FORM OF WORK ORDER AND PURCHASE ORDER 

 

 Cingular Purchase Order 

 

 

  

 104 

 EXHIBIT K – LICENSE AGREEMENT 

 

 License Agreement 

 
  

InfoSpace Mobile, Inc. 

and 
 Cingular
Wireless, LLC 
 Agreement No: 

Effective Date: 
  

 105 

 EXHIBIT K – LICENSE AGREEMENT 

 

 Table of Contents 

 

					
	 	 	Section	 	 
		
	1.	 	Definitions
		
	2.	 	License; Protection of InfoSpace Software
		
	3.	 	Delivery of InfoSpace Software; Implementation Plan
		
	4.	 	Hardware
		
	5.	 	Certain Obligations of the Parties
		
	6.	 	Payments
		
	7.	 	Warranties; Indemnification; Insurance; Limitation of Liability; Taxes
		
	8.	 	Term and Termination
		
	9.	 	Intellectual Property
		
	10.	 	General Provisions
		
		 	Exhibits
			
		 	A.	 	InfoSpace Software
			
		 	B.	 	Change Request and Acceptance Process
			
		 	C.	 	Support for InfoSpace Software
			
		 	D.	 	System Environment Specifications
			
		 	E.	 	Preliminary Implementation Plan
			
		 	F.	 	Form of Work Order
			
		 	G.	 	Commercial Terms
			
		 	H.	 	Executive Orders and Federal Regulations
			
		 	I.	 	Cingular Purchase Order

  

 106 

 EXHIBIT K – LICENSE AGREEMENT 

 

 License Agreement 

This License Agreement (“Agreement”), effective as of
            , 200_ (the “Effective Date”), is made by and between InfoSpace Mobile, Inc., a California corporation and a wholly owned subsidiary of InfoSpace, Inc., with
principal offices at 10960 Wilshire Blvd., Suite 800, Los Angeles, CA 90024 (“InfoSpace”), and Cingular Wireless, LLC, a Delaware limited liability company, on behalf of itself and its Affiliates, with principal offices at 5565 Glenridge
Connector, Atlanta, GA 30342 (“Cingular”). 
 RECITALS 

This Agreement is entered into with reference to the following facts: 

A. InfoSpace and Cingular entered into that certain Second Amended and Restated Wireless Services Agreement #00014249, effective as of
July 22, 2005 (the “Services Agreement”). 
 B. The parties are entering this Agreement pursuant to Section
         of the Services Agreement. 
 C. InfoSpace owns the software listed in
the attached Exhibit A (collectively, the “InfoSpace Software”). 
 D. Cingular wishes to license the InfoSpace
Software and to obtain support and other services from InfoSpace as set forth in this Agreement. 
 E. InfoSpace wishes to
license the InfoSpace Software and provide support and other services to Cingular as set forth in this Agreement. 
 AGREEMENT

 The parties agree as follows: 
  

	1.	Definitions. 

 As used
herein, the following terms have the following defined meanings: 
 “Active User” means a User for whom
InfoSpace reports three or more Sessions during a calendar month of the Term . 
 “Affiliate” means an entity
that has its principal place of business in the United States or Puerto Rico and that directly or indirectly, through one or more intermediaries, controls, is controlled by or is under common control with another entity. Control shall be defined as
(i) thirty percent (30%) or more ownership or beneficial interest of income and capital of such entity; (ii) ownership of at least thirty percent (30%) of the voting power or voting equity; or (iii) the exclusive or shared
ability to otherwise direct the management policies of such entity by contract or otherwise. 
 “Agreement”
means this License Agreement, including all exhibits hereto. 
  

 107 

 EXHIBIT K – LICENSE AGREEMENT 

 

 “Authorized Operator” means any individual with a need to access the
InfoSpace Software in order to perform the activities contemplated by this Agreement who is (i) an employee of Cingular, or (ii) an independent contractor or consultant of Cingular reasonably acceptable to InfoSpace, provided that such
independent contractor or consultant has agreed in writing to act in accordance with the obligations of non-disclosure and non-use imposed by this Agreement. 

“Documentation” means the documentation, training materials, specifications, notes and technical documents, and
materials sufficient to permit Cingular to use the InfoSpace Software. 
 “Error(s)” means defect(s) in the
InfoSpace Software that prevent it from performing in accordance with the Documentation. 
 “InfoSpace
Software” means the software owned by InfoSpace that is listed on Exhibit A, including any updates, new releases or Error corrections thereto. 

“Intellectual Property Rights” means any patent, copyright, rights in Trademark, trade secret rights, and other
intellectual property or proprietary rights arising under the laws of any jurisdiction. 
 “Live Date” has the
meaning set forth in Section 3.3. 
 “Object Code” means the computer software code which results from the
translation or processing of Source Code by a computer into machine executable or intermediate code, which code is not readily understandable to a human being but is appropriate for execution or interpretation by a computer. 

“Person” means any natural person, corporation, partnership, limited liability company or other entity. 

“Session” means any use of the Services by a User during any thirty minute period. 

“Services” mean the wireless services that will be hosted and made available to Users by Cingular using the InfoSpace
Software and third party software, content and applications. 
 “Source Code” means computer code in high
level, human readable language, including comments, and all tools and documentation reasonably necessary to build and/or modify such code. 

“System Environment Specifications” has the meaning set forth in Section 2.3. 

“Term” has the meaning set forth in Section 8.1. 

“Territory” means the United States and Puerto Rico. 

“Trademarks” means trademarks, service marks, trade names, proprietary logos or indicia and other source or business
identifiers. 
 “User” means any individual that is authorized by Cingular to access the Services. 

“User Data” has the meaning set forth in Section 5.8. 

 

 108 

 EXHIBIT K – LICENSE AGREEMENT 

 

 Any capitalized term used in this Agreement but not defined in this Section 1 shall
have the meaning ascribed to such term in this Agreement. 
  

	2.	License; Protection of InfoSpace Software. 

2.1 InfoSpace Software. Subject to the terms and conditions of this Agreement, InfoSpace hereby grants to Cingular for the Term, a
non-exclusive, non-transferable, fully-paid, royalty-bearing, limited license (a) to the InfoSpace Software, in Object Code form, to use solely in connection with providing the Services to Users for personal use within the Territory, and
(b) to use the accompanying Documentation in connection with Cingular’s permitted use of the InfoSpace Software. Further, Cingular will have the right to sublicense the foregoing rights to a third party hosting service provider reasonably
acceptable to InfoSpace. InfoSpace will notify Cingular of such acceptance or rejection in writing within 15 days of receiving written notification of such third party provider from Cingular. 

2.2 Protection of InfoSpace Software. Cingular will protect the InfoSpace Software using the same degree of care Cingular takes to
protect its own Confidential Information; provided, however, that, at a minimum, Cingular will: 
 (a) Not use or
permit the use of the InfoSpace Software in any manner other than to provide access to the Services to Users as provided herein; 

(b) Retain in strict confidence, and not disclose or otherwise make available, the InfoSpace Software to anyone except
Authorized Operators for use pursuant to the terms of this Agreement; 
 (c) Reproduce (and refrain from removing
or destroying) copyright and proprietary rights notices that are placed upon or within the InfoSpace Software; 

(d) Not copy or reproduce the InfoSpace Software or the Documentation; 

(e) Erase or otherwise destroy, prior to disposing of media, all portions of the InfoSpace Software contained on such
media; 
 (f) Not modify, reverse engineer, disassemble, decompile or otherwise attempt to discover the Source
Code of the InfoSpace Software, or use or refer to the InfoSpace Software for the purpose of creating software that provides functionality similar to that provided by the InfoSpace Software, or for any other purpose not expressly provided herein;

 (g) Not sublicense the InfoSpace Software or Documentation , or assign any of the rights granted to Cingular
under this Agreement except as expressly permitted under this Agreement; and 
 (h) Notify InfoSpace promptly in
writing upon learning of any unauthorized disclosure or use of the InfoSpace Software, and cooperate fully and promptly with InfoSpace to cure any unauthorized disclosure or use of the InfoSpace Software. 

 

 109 

 EXHIBIT K – LICENSE AGREEMENT 

 

 2.3 Operating Environment. Cingular will obtain, configure and maintain the
minimum requirements for the computing, network and communications environments in which the InfoSpace Software is intended to operate as specified by InfoSpace in the System Environment Specifications (“SES”), attached hereto as Exhibit
D. Among other things, the SES will set forth the hardware and third party software necessary to support the InfoSpace Software. InfoSpace may update the SES from time to time and shall promptly notify Cingular in writing of any such update.

 Upon Cingular’s request at any time during the Term and at Cingular’s expense, InfoSpace will use commercially reasonable efforts
to determine whether Cingular is in compliance with the SES, provided that InfoSpace shall provide an initial compliance certification to Cingular upon Cingular’s request at no charge and, provided further, that in the event that InfoSpace
updates the SES during the Term, InfoSpace will provide Cingular with an additional compliance certification at no charge upon notification from Cingular that Cingular has implemented such update. 

2.4 Cingular Acknowledgement. Cingular acknowledges that Cingular will be solely responsible for obtaining all necessary rights to
all third party software, hardware, content, applications and other technology required to develop and commercially deploy the Services, provided that InfoSpace will (i) use commercially reasonable efforts to transfer to Cingular its licenses
to the third party software listed in Section B(iii) of Exhibit A and (ii) use commercially reasonable efforts to sublicense to Cingular the Web Crawler software as described in Section B(iv) of Exhibit A. In the event that InfoSpace is unable
to (x) transfer to Cingular the licenses listed in Section B(iii) of Exhibit A and/or (y) sublicense to Cingular the Web Crawler software, the parties will use good faith efforts to agree to a mutually agreeable solution. 

2.5 Nonexclusivity. The parties acknowledge and agree that this Agreement is non-exclusive, and that, without limiting the
generality of the foregoing, nothing in this Agreement shall be deemed or construed to prohibit either party from participating in similar business arrangements as those described herein with any Person. 

 

	3.	Delivery of InfoSpace Software; Implementation Plan. 

3.1 Delivery of InfoSpace Software. InfoSpace will deliver and install the InfoSpace Software and deliver the Documentation to
Cingular on amutually agreed upon schedule no later than six months from the Effective Date. 
 3.2 Implementation Plan.
A preliminary Implementation Plan is attached hereto as Exhibit E (the “Preliminary Implementation Plan”). The parties will mutually develop and agree upon a more detailed Implementation Plan within thirty (30) days of the Effective
Date that will supersede the Preliminary Implementation Plan (the “Implementation Plan”). Each party will perform its designated tasks and activities described in the Implementation Plan. No act, promise or assurance of either party will
modify the terms of the Implementation Plan unless in writing and signed by both parties. The Preliminary Implementation Plan and the Implementation Plan will be Confidential Information of both parties. 

3.3 Testing; Commercial Release of Services. The Implementation Plan will include a testing procedure that will set forth a
schedule for Cingular to test the InfoSpace Software to confirm that it performs in material compliance with the Documentation. In addition, the Implementation Plan will set forth a mutually agreed timeline for the commercial deployment of the
Services that will include the date upon which the Services will be made commercially available by Cingular to Users (the “Live Date”). 
  

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	4.	Hardware. 

 4.1
Hardware Specifications. Cingular will obtain, configure and install the hardware set forth in the SES in accordance with the specifications set forth in the SES. InfoSpace will deliver the hardware referred to in Section 4(a) of the
Services Agreement to Cingular. Cingular shall pay any fees or other costs associated with such delivery and the transfer to Cingular of any service agreements related to such hardware. 

4.2 Installation of Hardware. Upon Cingular’s request, InfoSpace will install at Cingular’s designated location(s) those
items of hardware designated in the Implementation Plan as to be installed by InfoSpace, if any. InfoSpace will invoice Cingular for the installation charges, computed at InfoSpace’s then-current standard rates, and Cingular will pay the
invoice amount(s) within forty-five (45) days of the date of invoice. Cingular will be responsible for the installation of all other hardware. 

4.3 Remote Access to Hardware. Cingular will provide remote network access to the hardware, including providing to InfoSpace the
necessary security information to access the hardware through a Virtual Private Network (VPN), or equivalent means of access for the purposes of monitoring and providing support services related to the InfoSpace Software. 

 

	5.	Certain Obligations of the Parties. 

5.1 Support. Exhibit C sets forth the parties’ respective obligations with respect to the support of the InfoSpace Software.
Cingular will allow InfoSpace personnel to implement and/or will cooperate with InfoSpace upon its request in the implementation of any bug fixes, updates or Error corrections to the InfoSpace Software, or any other support services prescribed to
InfoSpace on Exhibit C. Except as specifically stated on Exhibit C or approved in advance and in writing by InfoSpace, no Cingular or third party personnel will have access to the InfoSpace Software. To the extent any Cingular personnel has access
to the InfoSpace Software pursuant to Exhibit C, such individuals will not participate in the development of any software that provides functionality similar to that provided by the InfoSpace Software for the Term of this Agreement and for two years
thereafter. Cingular will pay InfoSpace the Support Fees set forth on Exhibit G for the support services rendered by InfoSpace hereunder. 

5.2 Technical Cooperation. Each party will provide reasonable technical cooperation to the other party in order to install and
operate the InfoSpace Software. In addition to performing the tasks assigned to Cingular in the Implementation Plan and this Agreement, Cingular agrees to provide InfoSpace with timely access to Cingular’s facilities and systems in accordance
with Section 10.1 and to assist InfoSpace to the extent reasonably necessary for InfoSpace personnel to perform InfoSpace’s obligations under the Implementation Plan and this Agreement, including but not limited to: (i) assigning and
making available for the duration of the implementation a sufficient number of Cingular personnel to perform Cingular’s obligations under the Implementation Plan and this Agreement; (ii) the timely completion of all set-up activities for
which Cingular is responsible; (iii) providing and updating all relevant information reasonably necessary for InfoSpace to perform its obligations; and (iv) establishing and maintaining the system environment described in the SES.

 5.3 Project Management. Each party will appoint a single primary point of contact for project management and
coordination. This individual will be responsible for coordinating internal teams and activities associated with the deployment of the InfoSpace Software; prioritizing issues and change requests; providing internal communication of project schedule
and status; and coordinating meetings and other joint activities between the parties. 
  

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 5.4 Training. InfoSpace will, as requested by Cingular, provide training with
respect to the operation and use of the InfoSpace Software on a schedule and terms, and at a location to be mutually agreed upon by the parties. 

5.5 Publicity. The parties may work together to issue publicity and/or general marketing communications concerning their
relationship and other mutually agreed-upon matters, provided, however, that neither party will have any obligation to do so. Neither party will issue any such publicity or general marketing communications concerning their relationship without the
prior written consent of the other party, which shall not be unreasonably withheld or delayed. 
 5.6 Work Orders. Unless
otherwise agreed, the parties will use the process described in Exhibit B for all modifications to the InfoSpace Software. Unless otherwise agreed, the parties shall use the form attached hereto as Exhibit F (the “Work Order”) to document
any work related to modifications to the InfoSpace Software . The Work Order shall set forth the work to be performed, the associated fees for such work, and any other applicable terms and conditions. InfoSpace will perform the tasks set forth on
each Work Order and will use commercially reasonable efforts to complete such tasks according to the estimated timeline (if any) set forth on each such Work Order. Cingular will cooperate with InfoSpace and provide such assistance as InfoSpace may
reasonably request to fulfill its obligations under each such Work Order. InfoSpace’s obligation to complete the tasks specified in each such Work Order by the corresponding dates (if any) will be subject to InfoSpace’s receipt from
Cingular of all necessary technical specifications by the date set forth in each such Work Order for delivery of such materials, or if no date is set forth, by a date to be mutually agreed by the parties. 

Notwithstanding the above, no Work Order is authorized until InfoSpace is in receipt of a Cingular issued Purchase Order, the form of which is attached
hereto as Exhibit J (a “Purchase Order”). All Purchase Orders issued by Cingular hereunder shall include the corresponding Work Order as an attachment. If the terms of the Purchase Order are materially different than the terms of the Work
Order, InfoSpace may reject the Purchase Order. 
 All Work Orders and Purchase Orders will be made under and incorporate the terms and
conditions of this Agreement. The terms and conditions referenced on the form of the Purchase Order shall not apply to any Purchase Order issued in connection with this Agreement. 

5.7 Other Requirements. InfoSpace and Cingular shall fulfill their respective obligations set forth in the Exhibits. 

5.8 Use of User Data. To the extent that InfoSpace receives or has access to any personally-identifiable User data (including, but
not limited to, customer proprietary network information, profiles, User usage data and other data resulting from User use of the Services) (collectively, “User Data”), Cingular retains all rights to, and is the sole owner of, all
User Data. InfoSpace will treat all User Data as Cingular Confidential Information pursuant to Section 10.4 of this Agreement. InfoSpace will not use or disseminate or authorize the use or dissemination of any User Data for any purpose other
than in connection with the performance of InfoSpace’s obligations under this Agreement, without Cingular’s advance written permission, which may be withheld in Cingular’s sole discretion. 

 

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	6.	Payments. 

 6.1 Fees
and Payments. Cingular shall pay to InfoSpace the License Fees and Support Fees set forth on Exhibit G in accordance with the terms and conditions of this Agreement and as set forth on Exhibit G. All payments to InfoSpace by Cingular shall be
preceded by an invoice from InfoSpace. Subject to Section 6.2, Cingular shall pay InfoSpace in accordance with the amounts stated on any invoice delivered under this Agreement within forty-five (45) days of the date of the invoice. All
payments from Cingular will state the corresponding invoice number. 
 6.2 Remuneration; Collection. Cingular shall pay
to InfoSpace the amounts as set forth on Exhibit G. Each party may accept any check or payment without prejudice to its rights to recover the balance due or to pursue any other right or remedy. No endorsement or statement on any check or payment or
letter accompanying any check or payment or elsewhere will be construed as an accord or satisfaction. Unless explicitly stated on Exhibit G, all amounts payable under this Agreement are denominated in United States dollars and each party will pay
all amounts payable under this Agreement in lawful money of the United States. In the event of a disputed amount on any invoice, the billed party shall notify the billing party of its dispute in writing within forty-five (45) days of receipt of
invoice, setting forth the reasons therefor. The billing party will respond within thirty (30) days of receipt of the billed party’s notice of dispute, at which time either (a) the billing party will agree with the claim and will
waive payment, or (b) the parties will agree to meet to resolve the dispute within a reasonable period of time. During this process, InfoSpace does NOT have the right to suspend the license of or the support for the InfoSpace Software. The
non-prevailing party will be responsible for all reasonable expenses (including attorney fees) incurred by the prevailing party in any action brought for the collection of past due amounts payable under this Agreement. 

6.3 Records and Audit. During the Term, each party shall maintain accurate records of fees received and calculations of the fees
payable to the other party pursuant to this Agreement. Either party, at its expense, and upon thirty (30) business days’ advance written notice to the other party, shall have the right to examine or audit such records in order to verify
the amounts owed to either party under this Agreement. Any such audit will be conducted, to the extent possible, during normal business hours and in a manner that does not interfere with the ordinary business operations of the audited party.

  

	7.	Warranties, Indemnification, Insurance; Limitation of Liability; Taxes. 

7.1 Warranties. 
  

	 	(a)	Each party represents and warrants to the other party that: 

1) It has the full corporate right, power and authority to enter into this Agreement and to perform the acts required of
it hereunder; its execution of this Agreement and performance of its obligations hereunder, do not and will not violate, breach, or result in a default of any contract, lease, or other agreement to which it is a party or by which it is bound, any of
which violations, breaches, or defaults could reasonably be expected to have a material adverse effect on the ability of such party to perform its obligations hereunder; 

2) Its execution of this Agreement and performance of its obligations hereunder, do not and will not conflict with the
articles of incorporation or by-laws (or other governing instruments) of such party; 
 3) When executed and
delivered, this Agreement will constitute the legal, valid and binding obligation of such party, enforceable against it in accordance with its terms; and 
  

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 4) it will comply with all then-current applicable laws, rules, and
regulations in connection with the exercise of its rights and obligations under this Agreement (including, without limitation, any related to individual privacy). 
  

	 	(b)	InfoSpace represents and warrants to Cingular that: 

1) The InfoSpace Software does not infringe, or otherwise violate or misappropriate any copyright, patent, trade secret,
or other propriety right(s) held by any third party; 
 2) Provided that the InfoSpace Software is operated by or
on behalf of Cingular in accordance with the SES, the InfoSpace Software will perform substantially as described in the applicable Documentation; 

3) The InfoSpace Software does not include or contain any timer, clock, counter, or other routine or design which causes
the InfoSpace Software to be erased, or to become inoperable or otherwise incapable of being used in the full manner for which it was designed and licensed; 

4) To its knowledge, there are no actions, suits, or proceedings, pending or threatened, which will have a material
adverse effect on InfoSpace’s ability to fulfill its obligations under this Agreement; 
 5) Any services
provided hereunder by InfoSpace will be performed in a professional manner, and with the care, skill and diligence, and in accordance with the applicable standards, currently recognized in InfoSpace’s profession or industry; and 

6) The InfoSpace Software has year 2000 capability. Year 2000 capability means that the InfoSpace Software will:

 (i) Read, compute, store, process, display and print data involving dates, including single century and
multi-century formulas, and will not cause computational, display, storage or other errors resulting from the liability to accurately or correctly handle dates, including, but not limited to, year 2000 and February 29, 2000; and 

(ii) Include the indication of century in all date-related user interface functionality, data fields, and generated code.

 7.2 Indemnification. 
  

	 	(a)	 Cingular will defend, indemnify and hold harmless InfoSpace, and its respective directors, officers, employees and agents, from and against any and all
claims, costs, losses, damages, judgments and expenses (including reasonable attorneys’ fees) arising out of or in connection with any third-party claim alleging (i) any breach of Cingular’s representations or warranties or covenants
set forth in this Agreement or (ii) that the Services (excluding the InfoSpace Software) contain any material that is obscene, libelous or defamatory, or violates the rights of any third party, or violates any law or regulation, or infringes
any Intellectual Property Rights of any third party. InfoSpace agrees that Cingular shall have sole and exclusive control over the defense and settlement of any such third party claim. However, Cingular

  

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shall not acquiesce to any judgment or enter into any settlement that adversely affects InfoSpace’s rights or interests without the prior written consent of InfoSpace. InfoSpace shall
promptly notify Cingular of any such claim of which it becomes aware and shall: (a) at Cingular’s expense, provide reasonable cooperation to Cingular in connection with the defense or settlement of any such claim; and (b) at
InfoSpace’s expense, be entitled to participate in the defense of any such claim. 

  

	 	(b)	InfoSpace will defend, indemnify and hold harmless Cingular, and its respective directors, officers, employees and agents, from and against any and all claims, costs,
losses, damages, judgments and expenses (including reasonable attorneys’ fees) arising out of or in connection with any third-party claim alleging (i) any breach of InfoSpace’s representations or warranties or covenants set forth in
this Agreement or (ii) that the InfoSpace Software violates the rights of any third party, or violates any law or regulation, or infringes any Intellectual Property Rights of any third party. Cingular agrees that InfoSpace shall have sole and
exclusive control over the defense and settlement of any such third party claim. However, InfoSpace shall not acquiesce to any judgment or enter into any settlement that adversely affects Cingular’s rights or interests without the prior written
consent of Cingular. Cingular shall promptly notify InfoSpace of any such claim of which it becomes aware and shall: (a) at InfoSpace’s expense, provide reasonable cooperation to InfoSpace in connection with the defense or settlement of
any such claim; and (b) at Cingular’s expense, be entitled to participate in the defense of any such claim. 

  

	 	(c)	In the event that either party, after notification of any claim for which such party is responsible, does not assume the defense of such action, such party will
reimburse the other party for all reasonable costs incurred by such other party in the defense of the claim, including, but not limited to, reasonable attorneys’ fees. 

7.3 Infringement. Without limiting InfoSpace’s other obligations under Section 7.2(b), if an injunction or order is
obtained against Cingular’s use of the InfoSpace Software (or any portion thereof) as contemplated by this Agreement or if, in InfoSpace’s opinion, the InfoSpace Software (or any portion thereof) is or is likely to become the subject of a
claim of infringement, InfoSpace will, at its expense: 
 (i) procure for Cingular the right to continued use of the
InfoSpace Software (or portion thereof) under this Agreement; or 
 (ii) after consultation with Cingular, replace or modify
the InfoSpace Software (or portion thereof) under this Agreement such that it is non-infringing and still meets the requirements of this Agreement to Cingular’s satisfaction; or 

(iii) remove such infringing InfoSpace Software and reduce any License Fees attributable to such software. 

Cingular will not be liable to InfoSpace for License Fees for the InfoSpace Software after the date that InfoSpace no longer provides the
InfoSpace Software to Cingular as a result of actual or claimed infringement. 
  

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 7.4 Insurance. As of the Effective Date, InfoSpace maintains and will
maintain the insurance coverage set forth below: 
 Commercial General Liability: 

 

				
		
	 Combined Single Limit
	  	$	1,000,000 per occurrence
		
	 General Aggregate
	  	$	2,000,000 per policy period
		
	 Products/Completed Operations Aggregate
	  	$	2,000,000 per policy period

Internet Professional Liability: 
  

				
		
	 Data Processor’s Errors and Omissions Coverage or similar coverage
	  	$	1,000,000 per occurrence/aggregate
		
	 Information Technology Products Insurance
	  	$	1,000,000 per occurrence
		
	 Personal Injury/Advertising
	  	$	1,000,000 per occurrence

Umbrella Policy: 

$20,000,000 per occurrence 

$20,000,000 for products/completed operations aggregate 

$20,000,000 general aggregate 

Worker’s Compensation: 

$1,000,000 bodily injury by accident 

$1,000,000 bodily injury by disease 

InfoSpace has provided and shall provide upon request a Certificate of Insurance to Cingular showing coverage and limits not less than the
minimum amounts shown herein. Such insurance coverage shall have an A-VII or better rating, as rated in the A.M. Best Key Ratings Guide for Property and Casualty Insurance Companies. 

 

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 All certificates and policies shall include a provision whereby Cingular must be given
thirty (30) days advance written notice of the insurer’s intention not to renew such policy(ies) or to cancel, replace or alter the same by reducing the required coverage. 

7.5 Limitation of Liability; Disclaimer of Warranties. 

(a) Limitation of Liability. EXCEPT FOR (A) CONFIDENTIALITY OBLIGATIONS; OR (B) THE INDEMNITY AND INFRINGEMENT INDEMNITY
OBLIGATIONS OF THIS AGREEMENT, NEITHER PARTY WILL BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF REVENUE OR PROFIT IN CONNECTION WITH THE PERFORMANCE OR FAILURE TO PERFORM THIS AGREEMENT, REGARDLESS OF WHETHER
SUCH LIABILITY ARISES FROM BREACH OF CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY. EXCEPT FOR THE INFRINGEMENT INDEMNITY OBLIGATIONS OF THIS AGREEMENT, EACH PARTY’S LIABILITY UNDER THIS AGREEMENT WILL NOT EXCEED *** 

(b) Disclaimer of Warranties. EXCEPT AS SET FORTH IN THIS AGREEMENT, NEITHER PARTY MAKES, AND EACH PARTY HEREBY SPECIFICALLY
DISCLAIMS, ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE), AND EACH PARTY
HEREBY SPECIFICALLY DISCLAIMS ANY CLAIM IN TORT (INCLUDING NEGLIGENCE), IN EACH CASE, REGARDING ANY SERVICES OR SOFTWARE PROVIDED UNDER THIS AGREEMENT. EXCEPT AS SET FORTH IN THIS AGREEMENT, CINGULAR ACKNOWLEDGES THAT INFOSPACE MAKES NO WARRANTY
THAT THE INFOSPACE SOFTWARE IS FREE FROM ERRORS, DEFECTS, DESIGN FLAWS OR OMISSIONS. 
 7.6 Warranty Conditions. With
respect to the InfoSpace Software, all warranties and remedies herein are conditioned upon satisfaction of each of the following conditions: 

(a) Cingular may not modify the InfoSpace Software; 

(b) The InfoSpace Software must be operated in accordance with the SES and consistent with the Documentation; 

(c) Cingular must provide InfoSpace with access to the InfoSpace Software and all related third party software and
hardware, as necessary to correct or repair any condition that causes a breach of the warranty; 
 (d) Cingular
must accept, or coordinate the installment of, any updates, bug fixes, and corrections to Errors or other solutions provided by InfoSpace to rectify any breach of warranty; 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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 (e) Customer has not installed unauthorized software onto the hardware
operating the InfoSpace Software; and 
 (f) The InfoSpace Software has not been altered or damaged by accident,
neglect misuse or other abuse by Cingular. 
 7.7 Taxes. 

(a) InfoSpace may invoice Cingular the amount of any federal excise taxes or state or local sales taxes imposed upon the
sale of material or provision of services as separate items, if applicable, listing the taxing jurisdiction imposing the tax. Installation or labor charges must be separately stated. Cingular agrees to pay all applicable taxes to InfoSpace that are
stated on and that relate to the materials or services included on that invoice. InfoSpace agrees to remit taxes to the appropriate taxing authorities. 

(b) InfoSpace agrees to pay, and to hold Cingular harmless from and against, any penalty, interest, additional tax, or
other charge that may be levied or assessed as a result of the delay or failure of InfoSpace, for any reason, to pay any tax or file any return or information required by law, rule or regulation or by this Agreement to be paid or filed by InfoSpace.
InfoSpace agrees to pay and to hold Cingular harmless from and against any penalty or sanction assessed as a result of InfoSpace doing business with any country subject to U.S. trade restrictions. 

(c) Upon Cingular’s request, the parties shall consult with respect to the basis and rates upon which InfoSpace shall
pay any taxes for which Cingular is obligated to reimburse InfoSpace under this Agreement. If Cingular determines that in its opinion any such taxes are not payable or should be paid on a basis less than the full price or at rates less than the full
tax rate, InfoSpace shall make payment in accordance with such determinations and Cingular shall be responsible for such determinations. If collection is sought by the taxing authority for a greater amount of taxes than that so determined by
Cingular, InfoSpace shall promptly notify Cingular. InfoSpace shall cooperate with Cingular in contesting such determination, but Cingular shall be responsible and shall reimburse InfoSpace for any tax, interest, or penalty in excess of its
determination. If Cingular desires to contest such collection, Cingular shall promptly notify InfoSpace. If Cingular determines that in its opinion it has reimbursed InfoSpace for sales or use taxes in excess of the amount that Cingular is obligated
to reimburse InfoSpace, Cingular and InfoSpace shall consult to determine the appropriate method of recovery of such excess reimbursements. InfoSpace shall credit any excess reimbursements against tax reimbursements or other payments due from
Cingular if and to the extent InfoSpace can make corresponding adjustments to its payments to the relevant tax authority. At Cingular’s request, InfoSpace shall timely file any claims for refund and any other documents required to recover any
other excess reimbursements, and shall promptly remit to Cingular all such refunds (and interest) received. 

(d) If any taxing authority advises InfoSpace that it intends to audit InfoSpace with respect to any taxes for which
Cingular is obligated to reimburse InfoSpace under this Agreement, InfoSpace shall (1) promptly so notify Cingular, (2) afford Cingular an opportunity to participate on an equal basis with InfoSpace in such audit with respect to such taxes
and (3)
  

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keep Cingular fully informed as to the progress of such audit. Each party shall bear its own expenses with respect to any such audit, and the responsibility for any additional tax, penalty or
interest resulting from such audit shall be determined in accordance with the applicable provisions of this Section 6.6. InfoSpace’s failure to comply with the notification requirements of this Section 6.6 shall relieve Cingular of
its responsibility to reimburse InfoSpace for taxes only if InfoSpace’s failure materially prejudiced Cingular’s ability to contest imposition or assessment of those taxes. 

(e) Cingular shall be solely responsible for all taxes imposed in connection with the sale of the Services to Users.

  

	8.	Term and Termination. 

8.1 Term. The term of this Agreement will commence on the Effective Date and, unless earlier terminated pursuant to the terms of
this Agreement, will end 
 (a) in the event that this License Agreement was entered pursuant to
Section 4(b) of the Services Agreement, on the first anniversary of the Effective Date (the “ Term”); or 

(b) in the event that this License Agreement was entered pursuant to Section 7.2 of the Services Agreement, on a date
determined by Cingular in its sole discretion (the “Term”), provided that the Term will not exceed six months. 

8.2 Termination for Breach. Either party may terminate this Agreement upon not less than thirty (30) days’ prior written
notice to the other party of any material breach hereof by such other party, provided that such other party has not cured such material breach within such thirty (30) day period. 

8.3 Return of Materials to InfoSpace. Upon expiration or termination of this Agreement, Cingular will, at InfoSpace’s
option, immediately destroy or return to InfoSpace (a) all copies of the InfoSpace Software; (b) all copies of the System Environment Specifications and any portion thereof in its possession or under its control; and (c) all InfoSpace
Confidential Information in its possession or under its control. 
 8.4 Effect of Termination. Upon expiration or
termination of this Agreement for any reason, all rights and obligations of the parties under this Agreement will be extinguished, except that: (a) all accrued payment obligations hereunder will survive such termination or expiration; and
(b) the rights and obligations of the parties under Sections 6, 7.2, 7.3, 7.5, 7.6, 7.7, 8, 9, 10.2, 10.4, 10.7, 10.8, and 10.10 through 10.15 will survive any termination or expiration of the Term. 

 

	9.	Intellectual Property. 

9.1 InfoSpace Software. As between the parties, InfoSpace reserves and retains all right, title and interest in and to the
InfoSpace Software, including all Intellectual Property Rights associated therewith. Except as specifically set forth in this Agreement, no license, or title to, or ownership of any of the InfoSpace Software is granted or otherwise transferred to
Cingular or any other Person under this Agreement. 
 9.2 Further Assurances. Each party will take, at the other
party’s expense, such action (including, without limitation, execution of affidavits or other documents) as the other party may reasonably request to effect, perfect or confirm such other party’s ownership interests and other rights as set
forth in this Section 9. 
  

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 9.3 No Joint Development; Enhancements. The parties contemplate that there will
be no joint development of Intellectual Property under this Agreement. The parties shall not engage in joint development except as they may separately agree, in writing, in advance. Further, in no event will enhancements, adaptations, improvements,
modifications and/or derivative works (“Enhancements”) created from one party’s pre-existing Intellectual Property be considered to be jointly owned by the parties, regardless of which party creates the Enhancement, it being
understood that, subject to any licenses granted herein, such Enhancements will be the sole and exclusive property of the owner of the Intellectual Property upon which such Enhancements are based. 

9.4 Restrictions. Neither party will have any rights to any materials, content or technology provided by the other party
hereunder, except as specifically provided in this Agreement, and neither will alter, modify, copy, edit, format, translate, create derivative works of or otherwise use any materials, content or technology provided by the other party except as
explicitly provided for herein, or as approved in advance, in writing, by the other party. 
  

	10.	General Provisions. 

10.1 Access. 
  

	 	(a)	When appropriate, InfoSpace shall have reasonable access to Cingular’s premises or the premises of any third party that hosts the InfoSpace Software during normal
business hours and at such other times as may be agreed upon by the parties in order to enable InfoSpace to perform its obligations under this Agreement. InfoSpace shall coordinate such access with Cingular’s designated representative prior to
visiting such premises. InfoSpace insures Cingular that only persons employed by InfoSpace or subcontracted by InfoSpace will be allowed to enter Cingular’s premises. If Cingular requests InfoSpace or its subcontractor to discontinue furnishing
any person provided by InfoSpace or its subcontractor from performing work on Cingular’s premises, InfoSpace shall immediately comply with such request. Such person shall leave Cingular’s premises promptly and InfoSpace shall not furnish
such person again to perform work on Cingular’s premises without Cingular’s written consent. The parties agree that, where required by governmental regulations, it will submit satisfactory clearance from the U.S. Department of Defense
and/or other federal, state, or local authorities. 

  

	 	(b)	Cingular may require InfoSpace or its representatives, including employees and subcontractors, to exhibit identification credentials, which Cingular may issue in order
to gain access to Cingular’s premises for the performance of services. If, for any reason, any InfoSpace representative is no longer performing such services, InfoSpace shall promptly inform Cingular. Notification shall be followed by the
prompt delivery to Cingular of the identification credentials, if issued by Cingular, or a written statement of the reasons why said identification credentials cannot be returned. 

 

	 	(c)	 InfoSpace shall use commercially reasonable efforts to insure that its representatives, including employees and subcontractors, while on or off
Cingular’s premises, will (i) protect Cingular’s materials, buildings, and structures, (ii) not interfere with Cingular’s business operations, and (iii) perform services with care and due regard for the safety,
convenience, 

  

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and protection of Cingular, its employees, and property and in full conformance with the policies specified in the Cingular Code of Conduct, which prohibits the possession of a weapon or an
implement which can be used as a weapon (a copy of the Cingular Code of Conduct is available upon request). 

  

	 	(d)	InfoSpace shall be responsible for insuring that all persons furnished by InfoSpace work harmoniously with all others when on Cingular’s premises.

 10.2 Dispute Resolution. 

 

	 	(a)	The parties will attempt in good faith to promptly resolve any controversy or claim arising out of or relating to this Agreement through negotiations between key
representatives of the parties, before resorting to other remedies available to them. 

  

	 	(b)	If a controversy or claim should arise which is not settled as specified in sub Section (a) above, representatives of each party who are authorized to resolve the
controversy or claim will meet at a location designated by Cingular, at least once, and will attempt to, and are empowered to, resolve the matter. Either representative may request this meeting within fourteen (14) days of such request (the
“First Meeting”). 

  

	 	(c)	Unless the parties otherwise agree, if the matter has not been resolved within twenty-one (21) days of the First Meeting, the representatives shall refer the
matter to Senior Executives, who shall have full authority to settle the dispute (herein called the “Senior Executives”). The Senior Executives will make commercially reasonable efforts to meet for negotiations within fourteen
(14) days of the end of the twenty-one (21) day period referred to above, at a site designated by Cingular. Three (3) business days prior to this scheduled meeting, the parties shall exchange memoranda stating the issue(s) in dispute
and their positions, summarizing the negotiations which have taken place, and attaching relevant documents. 

  

	 	(d)	If more than one meeting is held between the Senior Executives, the meeting shall be held in rotation at the offices of InfoSpace and Cingular.

  

	 	(e)	If the matter has not been resolved within thirty (30) days of the First Meeting of the Senior Executives (which period may be extended by mutual agreement), the
parties will attempt in good faith to resolve the controversy or claim via non-binding mediation in accordance with the American Arbitration Association’s rules for Mediation of Business Disputes. 

 

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 EXHIBIT K – LICENSE AGREEMENT 

 

 10.3 Compliance with Laws. Both parties shall comply with all applicable federal,
state, county, and local rules, including without limitation, all statutes, laws, ordinances, regulations and codes (“Laws”). Conversely, nothing set forth in this Agreement, including Exhibit H, is intended to contractually obligate
either party to comply with any Laws that otherwise are not applicable to it. The parties’ obligation to comply with all applicable Laws includes the procurement of permits, certificates, approvals, inspections, and licenses, when needed, in
the performance of this Agreement. InfoSpace further agrees to comply with the Executive and Federal regulations, to the extent such regulations are applicable, as set forth in Exhibit H. The parties further agree that each is solely and exclusively
responsible for any liability for its own noncompliance with any applicable Laws and each party shall defend, indemnify, and hold the other party harmless from and against such liability. 

10.4 Confidentiality. 

Each party, which receives proprietary and/or confidential information of the other party (the “Receiving Party”), shall
retain in confidence the terms of this Agreement, and all other non-public information and know-how of the other party disclosed or acquired by the Receiving Party pursuant to or in connection with this Agreement which is either designated as
proprietary and/or confidential or by the nature of the circumstances surrounding disclosure, ought in good faith to be treated as proprietary and/or confidential (“Confidential Information”); provided that each party may disclose
Confidential Information to its immediate legal and financial consultants and to any Affiliates (and its employees) with a need to know arising as a result of this Agreement, in the ordinary course of its business. Each party agrees to use
commercially reasonable efforts to protect Confidential Information of the other party, and in any event, to take precautions at least as great as those taken to protect its own confidential information of a similar nature. The foregoing
restrictions shall not apply to any information that: (a) was known by the Receiving Party prior to disclosure thereof by the other party; (b) was in or entered the public domain through no fault of the Receiving Party; (c) is
disclosed to the Receiving Party by a third party, until such time as notified by the other party that such third party was not legally entitled to make such disclosure without violation of an obligation of confidentiality; (d) is required to
be disclosed by applicable laws or regulations (but in such event, only to the extent required to be disclosed); or (e) is independently developed by the Receiving Party without reference to any Confidential Information of the other party. Upon
request of the other party, each party shall return to the other all materials, in any medium, which contain, embody, reflect or reference all or any part of any Confidential Information of the other party. Each party acknowledges that breach of
this provision by it would result in irreparable harm to the other party, for which money damages would be an insufficient remedy, and therefore that the other party shall be entitled to seek injunctive relief to enforce the provisions of this
Section 10.4. Without limitation and subject to Section 5.8(d), Confidential Information includes User Data (Section 5.8). 

10.5 Independent Contractors 

10.5.1 InfoSpace hereby represents and warrants to Cingular that: 

 

	 	(f)	InfoSpace is engaged in an independent business and will perform all obligations under this Agreement as an independent contractor and not as the agent or employee of
Cingular; 

  

	 	(g)	InfoSpace’s personnel performing services under this Agreement shall be considered solely the employees of InfoSpace and not employees or agents of Cingular;

  

 122 

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	 	(h)	InfoSpace has and retains the right to exercise full control of and supervision over the performance of such services and full control over the employment, direction,
assignment, compensation, and discharge of all personnel performing such services; 

  

	 	(i)	InfoSpace is solely responsible for all matters relating to compensation and benefits of all InfoSpace’s personnel who perform such services. This responsibility
includes, but is not limited to, (1) timely payment of compensation and benefits, including, but not limited to, overtime, medical, dental, and any other benefit, and (2) all matters relating to compliance with all employer obligations to
withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and information returns under local, state, and federal income tax laws, unemployment compensation insurance and state disability insurance tax laws, and social
security and Medicare tax laws, and all other payroll tax laws or similar laws (all collectively hereinafter referred to as “Payroll Tax Obligations”) with respect to all InfoSpace personnel providing services; and

  

	 	(j)	InfoSpace will indemnify, defend, and hold Cingular harmless from all liabilities, costs, expenses, and claims related to InfoSpace’s failure to comply with any of
the above provisions. 

 10.5.2 Cingular and InfoSpace are independent contractors under
this Agreement, and nothing herein shall be construed to create a partnership, joint venture, franchise or agency relationship between Cingular and InfoSpace. Neither party has any authority to enter into agreements of any kind on behalf of the
other party and Cingular will not attempt to or create any license, warranty or other obligation, express or implied, on behalf of InfoSpace or any of its affiliates. 

10.6 Assignment; Merger. Neither party may assign this Agreement or any of its rights or delegate any of its duties under this
Agreement without the prior written consent of the other party, which consent shall not be unreasonably withheld or delayed. Subject to the foregoing, this Agreement will be binding upon, enforceable by, and inure to the benefit of the parties and
their respective successors and assigns. 
 10.7 Choice of Law. This Agreement shall be governed by, and construed in
accordance with, the laws of the State of New York, without reference to its choice of law rules. 
 10.8 Nonwaiver. No
waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior, concurrent or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an
authorized representative of the waiving party. 
 10.9 Force Majeure. Neither party shall be deemed to be in default of
or to have breached any provision of this Agreement as a result of any delay, failure in performance or interruption of service, resulting directly or indirectly from acts of God, acts of civil or military authorities, civil disturbances, epidemics,
riots, wars, fires, earthquakes, transportation contingencies, strikes, or other catastrophes or occurrences, each of which are beyond such party’s reasonable control, provided such default or breach is not directly or indirectly the result, in
whole or in part, of its fault or negligence. 
  

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 EXHIBIT K – LICENSE AGREEMENT 

 

 10.10 Notices. Any notice or other communication required or permitted to be
given hereunder shall be given in writing and delivered in person, mailed via confirmed facsimile or e-mail, or delivered by recognized courier service, properly addressed and stamped with the required postage, to the applicable party at its address
specified below and shall be deemed effective upon receipt. Either party may from time to time change the individual to receive notices or its address by giving the other party notice of the change in accordance with this section. 

Addresses for notices: 
  

			
	To Cingular:	  	To InfoSpace:
		
	Cingular Wireless LLC	  	InfoSpace, Inc.
	5565 Glenridge Connector	  	601
108th Ave., NE, Suite 1200
	Atlanta, GA 30342	  	Bellevue, WA 98004
	Attn: VP SCM	  	Attn: EVP, Technology and Operations
	Cc: Chief Counsel SCM	  	            Fax: (425) 201-6110
		
	 However, invoices should be mailed to:
  

Cingular Wireless LLC
 5565 Glenridge Connector

 Atlanta, GA 30342
 Attention: Data
Products***
	  	
	
	In addition, an additional copy of any notice of change of address, or of termination or any alleged breach of this Agreement, shall be thus sent to the applicable party
at the following address:

  

			
	To Cingular:	  	To InfoSpace:
		
	Cingular Wireless LLC	  	InfoSpace, Inc.
	5565 Glenridge Connector	  	601
108th Ave. NE, Suite 1200
	Atlanta, GA 30342	  	Bellevue, WA 98004
	Attention: Chief Counsel SCM	  	Attention: General Counsel
		  	            Fax: (425) 201-6110

10.11 Savings. In the event any provision of this Agreement shall for any reason is held to be invalid, illegal or
unenforceable in any respect, the remaining provisions shall remain in full force and effect. 
 10.12 Integration. This
Agreement contains the entire understanding of the parties hereto with respect to the transactions and matters contemplated hereby, supersedes all previous agreements or negotiations between InfoSpace, Inc., InfoSpace and Cingular concerning the
subject matter hereof, and cannot be amended except in writing signed by InfoSpace and Cingular. In the event of a conflict or inconsistency between any exhibit made a part of this Agreement and the remainder of this Agreement, such exhibit shall
govern. Further, in the event of a conflict or inconsistency between a Work Order and the corresponding Purchase Order, the Purchase Order will govern. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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 10.13 Counterparts; Electronic Signature. This Agreement may be executed
in counterparts, each of which will be deemed an original, and all of which together constitute one and the same instrument. To expedite the process of entering into this Agreement, the parties acknowledge that Transmitted Copies of the Agreement
will be equivalent to original documents until such time as original documents are completely executed and delivered. “Transmitted Copies” will mean copies that are reproduced or transmitted via photocopy, facsimile or other process
of complete and accurate reproduction and transmission. 
 10.14 Conflict of Interest. InfoSpace represents and warrants
that no officer, director, employee, or agent of Cingular has been or will be employed, retained or paid a fee, or otherwise has received or will receive any personal compensation or consideration, by or from InfoSpace or any of InfoSpace’s
officers, directors, employees, or agents in connection with the obtaining, arranging, or negotiation of this Agreement or other documents entered into or executed in connection with this Agreement. 

10.15 Construction and Interpretation. 

(a) The language of this Agreement shall in all cases be construed simply, as a whole and in accordance with its fair meaning and not
strictly for or against any party. The parties agree that this Agreement has been prepared jointly and has been the subject of arm’s length and careful negotiation. Each party has been given the opportunity to independently review this
Agreement with legal counsel and other consultants, and each party has the requisite experience and sophistication to understand, interpret, and agree to the particular language of the provisions. Accordingly, in the event of an ambiguity in or
dispute regarding the interpretation of this Agreement, the drafting of the language of this Agreement shall not be attributed to either party. 

(b) Article, section, or paragraph headings contained in this Agreement are for reference purposes only and shall not affect the meaning
or interpretation of this Agreement. The use of the word “include” shall mean “includes, but is not limited to.” The singular use of words shall include the plural use and vice versa. 

(c) Cumulative Remedies: Except as specifically identified as a party’s sole remedy, any rights of cancellation, termination,
liquidated damages, or other remedies prescribed in this Agreement are cumulative and are not exclusive of any other remedies to which the injured party may be entitled. Neither party shall retain the benefit of inconsistent remedies. 

IN WITNESS WHEREOF, the Parties have duly executed and delivered this Agreement as of the Effective Date. 

 

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	Cingular Wireless, LLC on behalf of itself and its Affiliates	 		 	InfoSpace Mobile, Inc.
			
	  	 		 	  
	By (signature)	 		 	By (signature)
			
	  	 		 	  
	Name	 		 	Name
			
	  	 		 	  
	Title	 		 	Title

  

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 EXHIBIT A - LIC 

INFOSPACE SOFTWARE 
  

	A.	The Infospace Software includes the following: 

  

	 	•	 	 Content Management System (CMS) 

  

	 	•	 	 Content Publishing System (CPS) 

  

	 	•	 	 Runtime Systems 

  

	 	•	 	 Rendering Engine 

  

	 	•	 	 Device Management 

  

	 	•	 	 Alert Engine 

  

	 	•	 	 Infospace Message Gateway 

  

	 	•	 	 Parental Control 

  

	 	•	 	 User Manager 

  

	 	•	 	 MetaSearch Engine 

  

	 	•	 	 Intellifind Engine 

  

	 	•	 	 Management Console 

  

	 	•	 	 Batch Dispatcher 

  

	 	•	 	 Data Developer Program (DDP) 

  

	 	•	 	 Business Intelligence Event Management System 

  

	 	•	 	 Reporting Metadata Management Tool 

  

	 	•	 	 Mobile Data Mart Ingestion and Storage System 

 

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	B.	Third Party Software. Subject to subsections (ii), (iii) and (iv) below, Infospace will not provide third party software to Cingular.

  

	 	(i)	InfoSpace uses the following third party software in support of the InfoSpace Software as of the Effective Date of this Agreement: 

*** 
 Upon
receipt of notice from Cingular that Cingular wishes to host the Infospace Software, Infospace will update the table set forth above. 
  

	 	(ii)	InfoSpace uses the following third party software under an open source software license and, consequently, will not transfer licenses to such software to Cingular:

 *** 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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 EXHIBIT K – LICENSE AGREEMENT 

 

	 	(iii)	Upon Cingular’s request, InfoSpace will use commercially reasonable efforts to transfer its licenses to the following third party software to Cingular on a
mutually agreed schedule: 

 *** 

In the event that InfoSpace is unable to transfer the licenses listed in this Section B(iii) to Cingular, the parties will use good faith efforts to
agree to a mutually agreeable solution. 
  

	 	(iv)	InfoSpace will use commercially reasonable efforts to obtain the rights to sublicense the *** in the event that InfoSpace is unable to sublicense, the ***, the parties
will use good faith efforts to agree to a mutually agreeable solution. 

  

	C.	Destination applications are not provided in this agreement, including, but not limited to, the following: 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 129 

 EXHIBIT K – LICENSE AGREEMENT 

 

 EXHIBIT B - LIC 

A. Major Development Process: The following describes the process to be used by the parties for major enhancements to the Services
and/or the introduction of new functionality to the Services. 
  

	 	1.	Cingular submits a business requirements document, in the form attached as Exhibit H (“BRD”). 

 

	 	2.	InfoSpace reviews the BRD and returns a high-level time/cost estimate within a mutually agreed timeframe. 

 

	 	3.	Upon approval of the high level estimate, InfoSpace creates a Work Order, in the form attached as Exhibit J (“Work Order”) along with a Statement of Work that
further defines the deliverable. 

  

	 	4.	Upon approval of the Work Order, Cingular provides Infospace with a Cingular Purchase Order in the form attached as Exhibit J (“Purchase Order”)

  

	 	5.	Cingular and InfoSpace jointly review and refine the requirements. This review is to clarify any ambiguity in the original document and expose the need for any
additional information prior to the creation of the detailed specifications. 

  

	 	6.	InfoSpace creates detailed use cases and functional specifications (and returns another estimate if necessary) within mutually agreed timeframe. Use cases and
functional specifications should clearly map back to the business requirements using the requirements in the original BRD provided by Cingular. 

  

	 	7.	Cingular and InfoSpace jointly review and refine use cases and functional specifications (including test cases and test plans). 

 

	 	8.	If necessary, InfoSpace revises Work Order, and Cingular signs Work Order giving final approval for development based on the revised specifications.

  

	 	9.	InfoSpace countersigns Work Order and development begins. 

  

	 	10.	InfoSpace and Cingular jointly conduct weekly project meetings to provide project status updates and address any outstanding issues/concerns. 

 

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 B. Change Request Process: The following describes the process to be used by the
parties for minor modifications to the Services. 
  

	 	1.	Cingular submits change request, in the form attached as Exhibit I (“Change Request”). 

 

	 	2.	InfoSpace reviews Change Request and returns a high level time/cost estimate and Work Order within mutually agreed timeframe. 

 

	 	3.	Cingular and InfoSpace jointly review the requirements. 

  

	 	4.	InfoSpace creates detailed use cases and functional specifications (and returns another estimate if necessary) within mutually agreed timeframe.*

  

	 	5.	Cingular and InfoSpace jointly review and refine use cases and functional specifications (including test cases and test plans).* 

 

	 	6.	If necessary, InfoSpace revises Work Order, and Cingular signs Work Order giving final approval for development based on the final specifications.*

  

	 	7.	Upon approval of the Work Order, Cingular provides Infospace with a Cingular Purchase Order in the form attached as Exhibit J (“Purchase Order”)

  

	 	8.	InfoSpace countersigns Work Order and development begins. 

  

	 	9.	Changes are placed in demo for Cingular’s testing/review. 

  

	 	10.	Changes are pushed to production, only upon written approval from Cingular. 

 

	*	These steps may not be required for all change requests (for example: minor copy changes or replacing ads of the same size). 

 

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 EXHIBIT K – LICENSE AGREEMENT 

 

	 	C.	Acceptance Test Process 

Unless otherwise agreed by the Parties, this Exhibit D describes the process used to test and accept features for inclusion on the
Services (the “Acceptance Test Process”). The parties will cooperate in good faith to develop and implement communication mechanisms such that Cingular provides feedback to InfoSpace in a timely and efficient manner in order to
facilitate Infospace’s ability to address such feedback. Cingular shall have the right to review and test any Deliverable to determine whether it conforms to specifications or acceptance criteria in the applicable Work Order or SOW (if any) or
as otherwise agreed upon in writing by the Parties. Cingular may provide written notice of rejection (with detailed reasons for said rejection) or acceptance within the mutually agreed upon Acceptance Testing schedule from the date the
Deliverable(s) are submitted by Infospace. 
  

	 	•	 	 Following the date of delivery of a Deliverable(s) in commercial ready form (“Commercial Ready Delivery Date”), unless otherwise
mutually agreed, Infospace and Cingular, prior to the beginning of test execution, will mutually agree to the following: 

  

	 	•	 	 Schedule of test execution 

  

	 	•	 	 Scope of test execution 

  

	 	•	 	 Bug / Feature triage process 

In the event that agreed schedule must change, Infospace and Cingular will review the impact from a schedule, scope and cost perspective
and will negotiate a new agreement associated with the particular Deliverable. 
  

	 	•	 	 Following the Deliverable Acceptance Date, Infospace will commercially release the Deliverable at a mutually agreed time.

  

	 	•	 	 The “Deliverable Acceptance Date” for such Deliverable(s) will be the earlier of (a) Cingular’s commercial release of such
Deliverable(s) to its general customer base or (b) the date of Cingular’s written notification to Infospace that Infospace has completed, to Cingular’s reasonable satisfaction, changes and bug fixes identified by Cingular and Cingular
has accepted the Deliverable as being ready for commercial launch, with such acceptance not being unreasonable withheld. If applicable, Cingular shall remit payment in full to Infospace for the new Deliverable following the Deliverable Acceptance
Date and subsequent receipt of an invoice, in accordance with Section 5.1. If a Deliverable is accepted and payment remitted, Infospace agrees to use commercially reasonable efforts during the Term to remedy any known bugs/defects contained in
such Deliverable, at no additional charge to Cingular, based on a mutually agreed upon schedule. In the event Cingular rejects a Deliverable, Infospace shall resubmit such Deliverable for acceptance within thirty (30) days of the initial
rejection by Cingular. If the re-submitted Deliverable(s) do not conform to the applicable specifications or acceptance criteria, Infospace will have thirty (30) days to fix the Deliverable(s) and resubmit. If the Deliverable(s) resubmitted for
a second time does not conform to the applicable specifications or acceptance criteria, Cingular shall have the right to the following: 

  

	 	•	 	 If agreed to by Infospace, extend the period for Infospace to submit conforming Deliverable(s), or 

 

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 EXHIBIT K – LICENSE AGREEMENT 

 

	 	•	 	 Terminate the applicable Work Order, in whole or in part with respect to certain feature, and require that Infospace promptly refund all payments
previously made to Infospace by Cingular for such nonconforming Deliverable(s). 

 In the event that Cingular
rejects a Deliverable and terminates a Work Order (or portion thereof), Cingular shall have the right to retain any materials that constitute Cingular Customized Work Product (see Exhibit L) related to the nonconforming Deliverable(s), provided that
Cingular pays a reasonable amount for such materials. Cingular shall promptly return to InfoSpace all materials related to such nonconforming Deliverable(s) that do not constitute Cingular Customized Work Product. 

If Cingular has not accepted (which acceptance shall not be unreasonably withheld) the Deliverable(s) within fifteen (15) business
days following the completion of all bug fixes by InfoSpace, Cingular will deliver a comprehensive list of bug fixes that Cingular requires InfoSpace to carry out prior to Cingular’s acceptance of the Deliverable(s) for commercial launch, and
representatives of the parties will meet and negotiate in good faith to define a mutually-agreed timeline and set of acceptance criteria to be used by Cingular in making such acceptance. 

 

 133 

 EXHIBIT K – LICENSE AGREEMENT 

 

 EXHIBIT C- LIC 

SUPPORT FOR INFOSPACE SOFTWARE 
  

	1.	Modifications of InfoSpace Software: 

  

	 	a.	Modifications of Infospace Software (including configuration files) may be made only by Infospace employees or Infospace designated agents. 

 

	 	b.	Modifications that require “Super Administrator” privileges may be made only by Infospace employees or Infospace designated agents. 

 

	 	c.	Modifications that may be implemented using tools installed by InfoSpace within Infospace’s Management Console and that do not require “Super
Administrator” privileges may be made by Cingular employees. 

  

	2.	Installation and Configuration of New Releases of Infospace Software: 

  

	 	a.	All major releases of Infospace Software may be installed and configured only by Infospace employees or Infospace designated agents. 

 

	 	b.	All minor releases of Infospace Software may be installed and configured only by Infospace employees or Infospace designated agents. 

 

	 	c.	All emergency releases, including “software patches” of Infospace Software may only be installed and configured by Infospace employees or Infospace designated
agents. 

  

	3.	Release and Configuration of Third Party Software: 

  

	 	a.	In the event that Cingular wants to integrate third party software with Infospace Software, and provided that such integration is permissible under the SES, Cingular
will install and configure such software to Infospace’s specifications. 

  

	 	b.	In the event that InfoSpace needs to integrate third party software with Infospace Software, InfoSpace will install and configure such software to Infospace’s
specifications. 

  

	4.	Updates of Infospace Software: Infospace may, but is not obligated to, provide updates for any of the Infospace Software. 

Nothwithstanding the above, nothing in this section will relieve InfoSpace of its obligation to provide bug fixes, corrections or updates
as required to meet its obligations under this Agreement. 
  

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 EXHIBIT K – LICENSE AGREEMENT 

 

	5.	In the event that Cingular desires InfoSpace to modify the InfoSpace Software, the parties will follow the process described in Exhibit B and will use the form attached
as Exhibit F to document such modifications. 

  

	6.	Support of Infospace Software: 

  

	 	a.	Cingular responsibilities with respect to supporting Infospace Software include: 

 

	 	i.	Maintain hosting environment in compliance with SES 

  

	 	ii.	Provide updated point of contact and hours of operation for Infospace’s Carrier Care team for incident resolution. 

 

	 	iii.	Act as primary and direct contact with Users 

  

	 	iv.	Provide Tier-1 support and Triage for the hosted service, including the following: 

 

	 	•	 	 Incident identification 

  

	 	•	 	 Incident isolation 

  

	 	•	 	 Incident severity ranking in accordance with the severity definitions as set forth in Table 2. 

 

	 	•	 	 Incident notification to Infospace, including the following information: 

 

	 	a.	Cingular incident tracking number 

  

	 	b.	Incident severity 

  

	 	c.	Incident timeline: 

  

	 	i.	Time first noticed 

  

	 	ii.	Current state of incident 

  

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 EXHIBIT K – LICENSE AGREEMENT 

 

	 	iii.	Frequency of recurrence 

  

	 	d.	Incident description 

  

	 	e.	Steps to reproduce the incident 

  

	 	f.	Troubleshooting steps performed prior to notifying Infospace of the incident. 

 

	 	b.	All Cingular issues related to Infospace Software will be routed through Infospace’s Carrier Care Support Center. The Infospace Carrier Care Support Services team
is an interface between Cingular’s Level 2 Support Group (Cingular’s non-customer facing group) and Infospace for support of services provided by Infospace. This arrangement provides Cingular with access to a single point of contact for
reporting incidents, receiving updates and escalation. Table 1 provides the Infospace Carrier Care hours of operation and contact information. 

  

			
	Hours of Operation	  	24 hours a day, 7 days a week and 365 days a year (7/24/365)
		
	Contact Phone Number	  	***
		
	Email Address	  	***

 Table 1, Infospace Carrier
Care Contact Information 
  

	 	c.	Issue Severity and Responsiveness: 

The Infospace Carrier Care Support Services group of Infospace will coordinate incident isolation, testing, and repair work within
Infospace. During incident isolation, troubleshooting and repair process, Infospace Carrier Care Support Services will communicate incident resolution progress with Cingular based upon the times specified in Table 2. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 136 

 EXHIBIT K – LICENSE AGREEMENT 

 

							
	 Infospace

Incident
 Level
	    	 Description
	    	Update
Method	    	 Update

Objectives

	 Severity 1
  

(Sev1)
	    	 Severity 1 problems are faults contained within the Infospace Software that render the Infospace Software inoperative.

 
 Examples of this incident level being attained include:

 
 Loss of functionality / feature to a significant number of Users

 
 A recurring anomaly impacting continuous operations of the Software
	    	Email
 or

Phone
	    	 After Cingular notifies Infospace of a Severity 1 issue:
  

***Subsequent updates ***, or upon change in status.
  

Infospace will update Cingular with the following information:
  

Incident number
  

Current status of repair
  

Estimated Time to Repair (ETR)

				
	 Severity 2
  

(Sev2)
	    	 Severity 2 problems are faults contained within the Infospace Software that render the Infospace Software partially
inoperative.
  
 Examples of this incident level being attained
include:
  
 Loss of service and/or functionality to a portion of
Users
  
 Loss of the ability to utilize some aspect of the
Software
	    	Email	    	 After Cingular notifies Infospace of a Severity 2 issue:

 
 ***

 
 •   Subsequent updates
*** or upon change in status.
  
 Infospace will update Cingular with the
following information:
  
 Incident number

 
 Current status of repair

 
 Estimated Time to Repair (ETR)

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 137 

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	 Infospace

Incident
 Level
	    	 Description
	    	Update
Method	    	 Update

Objectives

	 Severity 3
  

(Sev3)
	    	 Severity 3 problems are faults contained within the Infospace Software that are generally non-service affecting conditions and either
has no material affect on operations or has very limited affect on operations.
  

Examples of this incident level being attained include:
  

Non-service impacting intermittent system faults.
  

Minor template / container bugs
	    	Email	    	 After Cingular notifies Infospace of a Severity 3 issue:
  

***
  

Infospace will update Cingular with the following information:
  

Incident number
  

Current status of repair
  

Estimated Time to Repair (ETR)

Table 2, Incident Handling Notification Timetable 

In the event that unauthorized personnel have modified Infospace Software, Infospace will be under no obligation to provide Cingular continued support of
the Software. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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 EXHIBIT D - LIC 

SYSTEM ENVIRONMENT SPECIFICATIONS 

Server & Network Specifications 
  

											
	 ***
	 	 	 	 	 	 	 	 	 	 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

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 EXHIBIT E - LIC 

PRELIMINARY IMPLEMENTATION PLAN 
  

			
	***	 	

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

 140 

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 EXHIBIT F - LIC 

FORM OF WORK ORDER 

Work Order No.              

to License Agreement 

InfoSpace Mobile, Inc. (“InfoSpace”) will perform the following additional services for Cingular Wireless LLC
(“Cingular”) under the terms and conditions of that certain License Agreement dated
                                 between InfoSpace and Cingular. In consideration
of the additional services described below, Cingular will pay to InfoSpace the amount(s) set forth below on or before the date(s) set forth below. 
  

			
	 Task Description
	  	Target Date
		  	

  

			
	 Amount
	  	 Due Date

		  	

  

					
	Cingular Wireless LLC (“Cingular”)	 		 	InfoSpace Mobile, Inc. (“InfoSpace”)
			
	  	 		 	  
	By (signature)	 		 	By (signature)
			
	  	 		 	  
	Name	 		 	Name
			
	  	 		 	  
	Title	 		 	Title

  

 141 

 EXHIBIT K – LICENSE AGREEMENT 

 

 EXHIBIT G - LIC 

COMMERCIAL TERMS 
 A.
License Fees 
 Cingular will pay Infospace a license fee based on the total number of Active Users for each calendar month of the Term.
Infospace will calculate the Active User Fee as follows: 
 *** 

			
	 Number of Active Users
	  	Calculation of the Monthly Fee
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***

 In the event that the Active User Fee
exceeds *** of the Term, InfoSpace will waive the Monthly Minimum for the subsequent months of the Term; provided that, in the event the Active User Fee is less than *** of the Term, the Monthly Minimum will be reinstated. 

B. Support Fees. To the extent that InfoSpace provides support services to Cingular as described in Exhibit C of this Agreement, InfoSpace shall
charge Cingular for such services at a rate of *** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 142 

 EXHIBIT K – LICENSE AGREEMENT 

 

 EXHIBIT H - LIC 

EXECUTIVE ORDERS AND FEDERAL REGULATIONS 

The parties to this Agreement may be subject to the provisions of certain Executive Orders, federal laws, state laws, and associated
regulations governing performance of this contract including, but not limited to: Executive Order 11246, Executive Order 11625, Executive Order 11701, and Executive Order 12138, Section 503 of the Rehabilitation Act of 1973 as amended and the
Vietnam Era Veteran’s Readjustment Assistance Act of 1974. To the extent that such Executive Orders, federal laws, state laws, and associated regulations apply to InfoSpace in the performance of work under this Agreement, and only to that
extent, InfoSpace (also referred to as “Contractor”) agrees to comply with the provisions of all such applicable Executive Orders, federal laws, state laws, and associated regulations, as now in force or as may be amended in the future,
including, but not limited to the following: 
  

	1.	EQUAL EMPLOYMENT OPPORTUNITY DUTIES AND PROVISIONS OF GOVERNMENT CONTRACTORS 

If applicable, the parties agree to comply with all regulations and contract clauses required by 41 C.F.R.§60-1.4(a), including but
not limited to, the prohibition of discrimination against any employee or applicant for employment because of race, color, religion, sex, or national origin. Further, if required under 41 C.F.R. § 60-1.4(a), Contractor will take affirmative
action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, or national origin. 

 

	2.	AGREEMENT OF NON SEGREGATED FACILITIES 

If applicable, the parties agree to comply with 41 C.F.R.§60-1.8, including the maintenance and provision for their employees of
facilities not segregated on the basis of race, color, religion, sex, or national origin at any of its establishments, and the prohibition against permitting their employees to perform their services at any location, under the control of the
employing party, where such segregated facilities are maintained. The term “facilities” as used herein means waiting rooms, work areas, restaurants and other eating areas, time clocks, rest rooms, wash rooms, locker rooms and other storage
or dressing areas, parking lots, drinking fountains, recreation or entertainment areas, transportation, and housing facilities provided for employees; provided, that separate or single-user restroom and necessary dressing or sleeping areas shall be
provided to assure privacy between the sexes. 
  

	3.	AGREEMENT OF AFFIRMATIVE ACTION PROGRAM 

Contractor agrees that, if required by 41 C.F.R.§60-1.4(b), it will maintain an Affirmative Action Plan. 

 

	4.	AGREEMENT OF FILING 

Contractor agrees that, if required by 41 C.F.R.§60-1.7(a), it will file, per current instructions, complete and accurate reports on
Standard Form 100 (EE0-1), or such other forms as may be required under 41 C.F.R.§60-1.7(a). 
  

 143 

 EXHIBIT K – LICENSE AGREEMENT 

 

	5.	AFFIRMATIVE ACTION FOR HANDICAPPED PERSONS AND DISABLED VETERANS, VETERANS OF THE VIETNAM ERA. 

In accordance with 1 C.F.R.§60-250.20, and 41 C.F.R.§60-741.20, the parties incorporate herein by this reference the applicable
regulations and contract clauses required by those provisions to be made a part of government contracts and subcontracts to the extent such provisions are applicable to this Agreement. 

 

	6.	UTILIZATION OF SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS CONCERNS 

 

	 	a.	It is the policy of the United States that small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals
and small business concerns owned and controlled by women shall have the maximum practicable opportunity to participate in performing contracts let by any Federal agency, including contracts and sub-contracts for systems, assemblies, components, and
related services for major systems. It is further the policy of the United States that its prime contractors establish procedures to ensure the timely payment amounts due pursuant to the terms of the subcontracts with small business concerns, small
business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by women. 

  

	 	b.	To the extent required under 48 C.F.R., Ch. 1, 19.708(a), the Contractor hereby agrees to carry out this policy in the awarding of subcontracts to the fullest extent
consistent with efficient contract performance and to cooperate in any studies or surveys as may be conducted by the United States Small Business Administration or the awarding agency of the United States as may be necessary to determine the extent
of the Contractor’s compliance with this clause. 

  

	 	c.	As used in this contract, the term small business concern shall mean a small business as defined pursuant to section 3 of the Small Business Act and relevant
regulations promulgated pursuant thereto. The term small business concern owned and controlled by socially and economically disadvantaged individuals shall mean a small business concern which is at least 51 percent unconditionally owned by
one or more socially and economically disadvantaged individuals; or, in the case of any publicly owned business, at least 51 percent of the stock of which is unconditionally owned by one or more socially and economically disadvantaged individuals;
and (2) whose management and daily business operations are controlled by one or more such individuals. This term also means small business concern that is at least 51 percent unconditionally owned by an economically disadvantaged Indian tribe
or Native Hawaiian Organization, or a publicly owned business having at least 51 percent of its stock unconditionally owned by one of these entities which has its management and daily business controlled by members of an economically disadvantaged
Indian tribe or Native Hawaiian Organization, and which meets the requirements of 13 CRF part 124. The Contractor shall presume that socially and economically disadvantaged individual include Black Americans, Hispanic Americans, Native Americans,
Asian-Pacific Americans, Subcontinent Asian Americans, and other minorities, or any other individual found to be disadvantaged by the Administration pursuant to section 8(a) of the Small business Act. The Contractor shall presume that socially and
economically disadvantaged entities also include Indian Tribes and Native Hawaiian Organizations. 

  

 144 

 EXHIBIT K – LICENSE AGREEMENT 

 

	 	d.	The term “small business concern owned and controlled by women” shall mean a small business concern (i) which is at least 51 percent owned by one or more
women, or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women, and (ii) whose management and daily business operations are controlled by one or more women; and

  

	 	e.	Contractors acting in good faith may rely on written representations by their sub-contractors regarding their status as a small business concern, a small business
concern owned and controlled by socially and economically disadvantage individuals or a small business concern owned and controlled by women. 

  

	7.	SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS SUB-CONTRACTING PLAN. 

If required under 48 CFR Ch. 1 at 52.219-9, the sub-contractor will adopt a plan similar to the plan required by 48 CFR Ch. 1 at 52.219-9.

  

 145 

 EXHIBIT K – LICENSE AGREEMENT 

 

 EXHIBIT I - LIC 

CINGULAR PURCHASE ORDER 
  

 146 

 EXHIBIT K – LICENSE AGREEMENT 

 

 

 

  

 147 

 EXHIBIT L – CINGULAR CUSTOMIZED WORK PRODUCT 

 

 InfoSpace shall develop and deliver to Cingular the items designated with an
“X” in the column below entitled “Cingular Customized Work Product” on a schedule to be mutually agreed by the parties and pursuant to the terms and conditions of this Agreement. Such items are, collectively, the “Cingular
Customized Work Product”. 
 For purposes of clarification, the items designated with an “X” in the column below
entitled “InfoSpace Technology” constitute Technology, as defined in this Agreement. InfoSpace retains all right, title and interest, including but not limited to all Intellectual Property Rights, in and to the Technology set forth below
and any other Technology utilized under or in connection with this Agreement, and no license or title to, nor ownership of, any of the Technology is granted or otherwise transferred to Cingular or any other Person except as specifically provided
under this Agreement. 
  

							
	***	  	 	  	 	  	 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 148 

 EXHIBIT M – Security Requirements For System Or Network Access By Contractors

  

  Security Requirements for System or Network Access by Contractors 

Contractors must comply with these security requirements (“Requirements”) to have access to Cingular’s computers, computer peripherals,
computer communications networks, computer systems/applications/software, network elements and their support systems, and the information stored, transmitted, or processed using these resources (“Information Resources.”)
“Contractor” means a person or business entity with a written agreement (“Agreement”) to perform services for Cingular. “User” means any individual performing services under the Agreement, whether as an employee,
subcontractor, or agent of Contractor. “Cingular Sponsor” means the Cingular management employee responsible for the oversight of the services provided by Contractor. 

These Requirements apply to Contractors and Users performing services on Cingular premises or remotely accessing Cingular infrastructure, systems or
applications using Cingular-provisioned client-VPN and to those providing services to Cingular that are hosted external to Cingular premises. 

A. Compliance with Law and General Policy. Contractors must comply with the “Cingular Corporate Information Security
Policy” as set forth on Exhibit 1. Contractors must protect Cingular Information Resources and Cingular proprietary or confidential data or information in accordance with the terms and conditions of the Agreement (including any separate
confidentiality agreements), and must comply with all applicable international, federal, state, and local laws and regulations related to use of Information Resources and protection of Cingular’s data or information. Contractor is responsible
for ensuring that all Users it employs or contracts with comply with these Requirements. Additionally, regarding its Users, Contractor shall: 

Ensure that all Users are covered by a legally binding obligation that protects Cingular’s proprietary and confidential information and are briefed
on these Requirements. 
 *** 

B. Audits. Upon *** notice from Cingular, ***, Contractor shall provide Cingular’s designated representatives, if under a commercially
reasonable nondisclosure agreement with both Cingular and Contractor, with access to and any assistance that it may require with respect to the Contractor’s facilities, systems, hardware and software and monitor any use of Information Resources
by User for the purpose of performing commercially reasonable tests and audits to determine compliance with these Requirements, including data privacy and security audits, and audits or inspections of the services and related operational processes
and procedures, and access to any SAS-70 audits performed during the term of the Agreement; ***. If Contractor is advised that it is not in compliance with any aspect of these Requirements, Contractor shall promptly take actions to comply with the
audit findings. *** 
   

 149 

  C. Privacy of Customer Information. Contractor acknowledges that information regarding
Cingular’s customers and personnel, such as their account information, (including by way of example, name, address, telephone number, credit card information or social security number) (“Customer Information”) are subject to certain
privacy laws and regulations, as well as the requirements of Cingular. Such Customer Information is to be considered private, sensitive and confidential. Accordingly, with respect to Customer Information, Contractor agrees it shall not: 

 

	 	1.	Use Customer Information for any purpose except as expressly authorized by Cingular in writing, 

 

	 	2.	Disclose Customer Information to any party except as expressly authorized by Cingular in writing; 

 

	 	3.	Incorporate Customer Information into any database other than in a database maintained exclusively for the storage of Cingular’s Customer Information other than as
required for reporting related to Legacy Services; 

  

	 	4.	Sell, license or lease Customer Information to any other party; 

  

	 	5.	Allow access to Customer Information except to those employees of Contractor with a need to know and for use only for the purposes set forth in the Agreement.

 D. Notification of Security Breach. Contractor will promptly notify Cingular Sponsor of any breach of these
Requirements, including any breach that allows or could allow a third party to have access to any Customer Information, including but not limited to the following: 

*** 
 E. Return or
Destruction of Data. At the termination or expiration of the Agreement or when there is no longer a business need or data retention requirement, or at the request of Cingular, Contractor will either return, or purge and destroy at
Cingular’s direction, all Cingular data, including Customer Information from Contractor’s and User’s own information resources, according to Cingular standards, and will notify Cingular when this has been accomplished. 

F. Changes. These Requirements are subject to change and revision by Cingular from time to time. Cingular shall notify Contractor of any
changes in writing. Contractor is responsible for complying with the revised Requirements. *** 
 G. Waiver and Effect. By
accepting these Requirements, Contractor agrees to comply fully with all the Requirements. *** 
 H. Remedies. In the event that
Cingular reasonably determines that (a) Contractor does not comply with the Requirements or (b) Cingular is unable to obtain sufficient information from Contractor to determine whether Contractor complies with the Requirements and Cingular
reasonably deems (x) such noncompliance or (y) Contractor’s unwillingness to provide requested information to Cingular for a compliance determination, respectively, constitutes a material breach of InfoSpace’s performance
obligations under the Agreement, Cingular may terminate the Agreement *** 
 I. Conflicts/Non-Integration. These Requirements are
intended to supplement and not replace any written agreements that the Contractor may enter into with Cingular. In the event of a conflict between these Requirements and a signed written agreement between the parties, the signed written agreement
shall control. In the event there is a conflict between these Requirements and any oral agreement between the parties, these Requirements shall control. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 150 

  Exhibit 1 

Cingular Corporate Information Security Policy 

Compliance by Business Partners, Vendors, Contractors 

It is the policy of Cingular Wireless to take active steps to ascertain any identified or suspected risks to the electronic information
and services of the company through the use of, providing external access to, outsourcing to or employment of Contractors. Acceptance of this exhibit provided an explicit assertion of compliance with each of the individual provisions as enumerated
within this exhibit. 
 Security Compliance Requirements 

Wireless Network Access 

*** 

Virus Detection and Management 

*** 

User Identity (Requirements) 

*** 

Strong Authentication (Requirements) 

*** 

Remote Network Access 

*** 

*** Passwords *** 

Encryption 

*** 

System Access Policy: Authentication, Authorization, Revocation 

*** 

Security Change Management 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 151 

 FIRST AMENDMENT 

TO THE SECOND AMENDED AND RESTATED 

WIRELESS SERVICES AGREEMENT #0001429 

This First Amendment (this “First Amendment”) to the Second Amended and Restated Wireless Services Agreement #0001429 of
July, 22, 2005 between InfoSpace, Inc. (“InfoSpace”) and AT&T Mobility LLC, f/k/a Cingular Wireless LLC (“AT&T Mobility”) (the “Agreement”), is made and entered into this
1st day of March, 2007 (“First Amendment Effective
Date”). Such parties are referred to herein individually as a “Party,” and collectively as the “Parties”. 

WHEREAS, InfoSpace has provided certain Services and reporting to AT&T Mobility pursuant to the Agreement; 

WHEREAS, Cingular Wireless LLC changed its name to AT&T Mobility LLC on January 8, 2007; and 

WHEREAS, InfoSpace and AT&T Mobility desire to perpetuate and continue their relationship, by doing business under the terms of the Agreement,
as amended as set forth herein. 
 NOW, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties
hereto agree as follows: 
  

	1.	Except as otherwise provided herein, all of the terms, covenants and conditions used, but not defined, herein shall have the meanings ascribed to them in the Agreement.
In the event of a conflict between the terms and conditions hereof, and the terms and conditions of the Agreement, the specific terms and conditions set forth in this First Amendment shall govern. 

 

	2.	All references to Cingular Wireless LLC or “Cingular” are deleted and replaced with “AT&T Mobility LLC” or “AT&T Mobility”,
respectively. 

  

	3.	Section 7.1(a) of the Agreement shall be deleted in its entirety and replaced with the following: 

 

	 	(a)	The term of this Agreement shall commence on the Effective Date and, unless earlier terminated pursuant to this Agreement, or except as provided in Section 7.1(b)
or (c), shall end on the third anniversary of the Effective Date (the “Initial Term”). After the Initial Term, this Agreement shall continue until terminated by either Party upon six months notice. 

 

	4.	Exhibit A - “Services” is hereby amended to incorporate the terms described in Exhibit A-1 Services, attached hereto and incorporated herein in accordance
with the terms of the Agreement. 

  

	5.	Exhibit C - “Commercial Terms” is hereby amended to incorporate the terms described in Exhibit C-1 Commercial Terms, attached hereto and incorporated herein
in accordance with the terms of the Agreement. 

  

	6.	The terms and conditions of the Agreement in all other respects remain unmodified and in full force and effect. 

 

 1 

 IN WITNESS WHEREOF, InfoSpace and AT&T Mobility have each caused this First Amendment to be executed by
its duly authorized representative, which may be in duplicate counterparts, each of which will be deemed to be an original instrument, as of the First Amendment Effective Date above. 

 

									
	Infospace, Inc.	 		 	AT&T Mobility LLC
					
	By:	 	/s/ Steven Elfman	 		 	By:	 	***
	Print Name:	 	Steven Elfman	 		 	Print Name:	 	***
	Title:	 	Executive Vice President	 		 	Title:	 	V.P., Supply Chain Management
		 	Mobile Division	 		 		 	

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 2 

 EXHIBIT A-1 – SERVICES 

Exhibit A – Services is amended to add two new sections (E and F), as follows: 

 

	“E.	Research and Development. AT&T Mobility will have the opportunity to meet with InfoSpace from time to time regarding InfoSpace’s Mobile Services
Platforms and/or Applications (collectively referred to as “Mobile Service”) via the following process: 

  

	 	1.	InfoSpace will schedule and host recurring monthly Mobile Service meetings. Agendas for Mobile Service meetings will be mutually agreed upon by the Parties, as follows:

  

	 	a.	InfoSpace will provide AT&T Mobility with an initial agenda no less than three weeks prior to the upcoming month’s Mobile Service Meeting.

  

	 	b.	AT&T Mobility may provide comments and items to be reasonably included in the monthly agenda, no less than two weeks prior to the upcoming month’s Mobile
Service Meeting. If AT&T Mobility does not provide comments/items within said timeframe, the agenda for that upcoming month’s Mobile Service Meeting shall be set and, as per the agenda received by InfoSpace. 

 

	 	c.	Representatives from each Party’s respective product, marketing, technology and/or engineering groups (at the Director level or higher), will attend the monthly
Mobile Service meetings. 

  

	 	2.	Mobile Service meetings will be of sufficient length and of sufficient detail to review/discuss current and future Mobile Service 

 

	 	3.	For specific roadmap features and/or capabilities (the “Mobile Features”), InfoSpace will disclose in which development phase the Mobile Features resides from
one of the following development phase categories (each a “Development Phase”): 

 Development
Phase 
  

	 	a.	Investigation Phase 

  

	 	b.	Concept Phase 

  

	 	c.	Requirements Definition Phase 

  

	 	d.	Development Phase 

  

	 	e.	Testing Phase 

  

	 	f.	Solution Phase 

  

	 	4.	As a result of the Mobile Service meetings, AT&T Mobility will be allowed to identify a subset of the Mobile Features for which InfoSpace may pursue, in its sole
discretion, for the benefit of its customers, to include AT&T Mobility, (each, an “ Mobile Feature”) for the Mobile Features that have not yet entered the Development Phase. Upon identification and agreement of the Mobile Feature,
InfoSpace may engage AT&T Mobility for its input in the “Concept Phase” and “Requirements Definition Phase” which InfoSpace may choose to incorporate at its sole discretion. 

InfoSpace will work to create joint Operations Requirements Document(s) (each, an “ORD”) for the respective Mobile Feature.
InfoSpace will develop the timeline for the Mobile Feature ORD. Once the respective Mobile Feature ORD is finalized, the Mobile Feature will progress to the Development Phase. 

 

 3 

	 	5.	Within thirty (30) days after the First Amendment Effective Date, the Parties will meet to discuss/review the Mobile Service to be pursued by InfoSpace for the
current calendar year; thereafter the Parties will meet within thirty (30) days of the start of the new calendar year and discuss/review the Mobile Service to be pursued by InfoSpace for such new calendar year. 

 

	F.	Research and Development Remedies. 

  

	1.	For every calendar month that InfoSpace does not conduct a Mobile Service meeting, A&T Mobility, *** provided that if the meeting is cancelled or rescheduled due to
AT&T Mobility’s inability to attend the Mobile Service meeting, then this provision shall be waived. 

  

	G.	SECURITIES FAIR DISCLOSURE AND NON-DISLOSURE OBLIGATIONS 

AT&T Mobility acknowledges that U.S. securities laws prohibit any person who receives material non-public information about the
discloser or any of its subsidiaries from purchasing or selling securities of the discloser or from communicating such information to any other person under circumstances in which it is reasonably foreseeable that such person is likely to purchase
or sell such securities in reliance on such information, and agrees not to purchase, sell or otherwise engage in transactions in InfoSpace’s stock based on material nonpublic information (if such information is disclosed) until such time as the
information becomes disseminated to the public either through a press release issued by InfoSpace or through a filing made by InfoSpace pursuant to the Securities Exchange Act of 1934, as amended. In addition to the foregoing and any non-disclosure
obligations in place between the Parties, AT&T Mobility agrees that, without the prior written consent of InfoSpace, it will not disclose the Mobile Service to anyone except employees with a need-to-know such information, except as required by
law or security exchange rules. The Mobile Service and associated information provided by InfoSpace as part of the process (including but not limited to Attachment 1 and the ORD) shall be considered Confidential Information and may be used only for
the purposes of fulfilling Parties obligations under this Agreement. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 4 

 EXHIBIT C-1 – COMMERCIAL TERMS 

Exhibit C – Commercial Terms is amended as set forth herein. 

Section 3 - Active User Fee is hereby deleted and replaced in its entirety with the following. 

“3) Active User Fee 
  

	(a)	AT&T Mobility will pay InfoSpace a fee based on the total number of Active Users for each calendar month of the Term. InfoSpace will calculate the Active User Fee
as follows: *** (the “Monthly Minimum”) or the aggregate value of the following calculations: 

  

					
	 Tier
	  	 Number of Active Users
	  	 Calculation of the Monthly Fee

	1                	  	***	  	***
			
	2	  	***	  	***
			
	3	  	***	  	***
			
	4	  	***	  	***
			
	5	  	***	  	***

 *** 

 

	(b)	In the event that the Active User Fee exceeds *** of the Term, InfoSpace will waive the Monthly Minimum for the subsequent months of the Term; provided that, in the
event the Active User Fee is less than *** of the Term, the Monthly Minimum will be reinstated. Notwithstanding the foregoing, the Monthly Minimum will apply to any month of the Term during which Cingular redirects more *** to another Web Site as
described in Section 2.7 of this Agreement. 

  

	(c)	Notwithstanding Section 3(a) above, the Parties agree as follows: 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 5 

 SECOND AMENDMENT 

TO THE SECOND AMENDED AND RESTATED 

WIRELESS SERVICES AGREEMENT #00014249 

This Second Amendment (this “Second Amendment”) to the Second Amended and Restated Wireless Services Agreement #0001429 of
July, 22, 2005 between Motricity, Inc., f/k/a InfoSpace Mobile, Inc. (“Motricity” or “Supplier”) and AT&T Mobility LLC (“AT&T Mobility” or “AT&T”) (the “Agreement”), is made and entered
into this 1st day of October, 2008 (“Second Amendment
Effective Date”). Such parties are referred to herein individually as a “Party,” and collectively as the “Parties”. 

WHEREAS, InfoSpace has provided certain Services to AT&T Mobility pursuant to the Agreement; 

WHEREAS, Cingular Wireless LLC changed its name to AT&T Mobility LLC on January 8, 2007; 

WHEREAS, InfoSpace Inc. changed its name to Motricity, Inc. on December 28, 2007 and assumed all of the rights and obligations of InfoSpace
Mobile, Inc.; and 
 WHEREAS, Motricity and AT&T Mobility desire to perpetuate and continue their relationship, by doing business
under the terms of the Agreement, as amended as set forth herein. 
 NOW, THEREFORE, in consideration of the premises and the covenants
hereinafter contained, the Parties hereto agree as follows: 
  

	1.	Except as otherwise provided herein, all of the terms, covenants and conditions used, but not defined, herein shall have the meanings ascribed to them in the Agreement.
In the event of a conflict between the terms and conditions hereof, and the terms and conditions of the Agreement, the specific terms and conditions set forth in this First Amendment shall govern. 

 

	2.	All references to InfoSpace Mobile, Inc. or “InfoSpace” are deleted and replaced with “Motricity, Inc.” or “Motricity”, respectively.

  

	3.	Section 1 “Definitions” of the Agreement shall be amended to add the following definitions. 

“Email Message” means an email sent by Motricity to a User to (i) confirm changes made via the My MEdia Net or (ii) notify
such User of a change in his/her AT&T account status. 
 “Location Based Services” are services that access or use the
User’s current location information as provided by the AT&T network or directly from the mobile device. 
 “MEdia Net”
means the wireless internet made available to Users via an AT&T mobile device and refers to previous, current and future releases and excludes any legacy Services. 

“My MEdiaNet” means an AT&T website that allows Users to configure and customize their MEdia Net home page on their mobile device
via a computer. 
 “Products” means any and all equipment, software, documentation, designs, or materials, used, created or
provided by or on behalf of Motricity.  
 “Scenario Manager” means a tool that allows AT&T the ability to associate
content to one or more specific user segments and to assign Users to those segments. 
  

 1 

 “Service Defect” means a failure to provide Services and/or Products in conformance with
the requirements set forth in the respective Work Order. 
 “Work” is as defined within Exhibit I, attached hereto and
incorporated by reference herein. 
 “Work Request Form” is as set forth within Exhibit I-1, attached hereto and incorporated
by reference herein. 
 “Work Request Process” is as set forth within Exhibit I. 

 

	4.	This Agreement is amended to add the following to the end of Section 6.1 “Warranties”: 

“(g) Payment Card Industry. The terms of this Section g apply only to the extent that Motricity collects, processes, handles,
and/or maintains credit card or other personal financial data and/or related transaction status or identity information through, for, or on behalf of AT&T or its customers. The PCI Security Standards Council, LLC, is a non-AT&T entity that
owns, develops, maintains and distributes the PCI Data Security Standard, which may be updated from time-to-time (“DSS”). Throughout the term of this Agreement and at no cost to AT&T, Motricity shall comply with the then-current
requirements of DSS.” 
  

	5.	Section 6.2 “Indemnification” and Section 6.3 “Infringment” of the Agreement shall be deleted in its entirety and replaced with the
Indemnity provisions set forth within the new Section 10 “Indemnity” as set forth below. 

  

	6.	Section 6.4 “Insurance” of the Agreement shall be deleted in its entirety and replaced with the following: 

6.4 Insurance. 
  

	 	6.4	With respect to Motricity’s performance under this Agreement, and in addition to Motricity’s obligation to indemnify, Motricity shall at its sole cost and
expense: 

  

	 	6.4.1	maintain the insurance coverages and limits required by this Section and any additional insurance and/or bonds required by law: 

 

	 	6.4.1.1	at all times during the term of this Agreement and until completion of all Work associated with this Agreement, whichever is later; and 

 

	 	6.4.1.2	with respect to any coverage maintained in a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work
associated with this Agreement, whichever is later. If a “claims-made” policy is maintained, the retroactive date must precede the commencement of Work under this Agreement; 

 

	 	6.4.2	require each subcontractor who may perform Work under this Agreement or enter upon the Work site to maintain coverages, requirements, and limits at least as broad as
those listed in this Section from the time when the subcontractor begins Work, throughout the term of the subcontractor’s Work and, with respect to any coverage maintained on a “claims-made” policy, for two (2) years thereafter;

  

	 	6.4.3	procure the required insurance from an insurance company eligible to do business in the state or states where Work will be performed and having and maintaining a
Financial Strength Rating of “A-” or better and a Financial Size Category of “VII” or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies, except that, in the case of Workers’
Compensation insurance, Motricity may procure insurance from the state fund of the state where Work is to be performed; and 

  

 2 

	 	6.4.4	deliver to AT&T, certificates of insurance stating the types of insurance and policy limits. Motricity shall provide or will endeavor to have the issuing insurance
company provide at least 30 days advance written notice of cancellation, non-renewal, or reduction in coverage, terms, or limits to AT&T. Motricity shall deliver such certificates: 

 

	 	6.4.4.1	prior to execution of this Agreement and prior to commencement of any Work; 

 

	 	6.4.4.2	prior to expiration of any insurance policy required in this Section; and 

  

	 	6.4.4.3	for any coverage maintained on a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work associated with
this Agreement, whichever is later. 

  

	 	6.5	The Parties agree: 

  

	 	6.5.1	the failure of AT&T to demand such certificate of insurance or failure of AT&T to identify a deficiency will not be construed as a waiver of Motricity’s
obligation to maintain the insurance required under this Agreement; 

  

	 	6.5.2	that the insurance required under this Agreement does not represent that coverage and limits will necessarily be adequate to protect Motricity, nor be deemed as a
limitation on Motricity’s liability to AT&T in this Agreement; 

  

	 	6.5.3	Motricity may meet the required insurance coverages and limits with any combination of primary and Umbrella/Excess liability insurance; and 

 

	 	6.5.4	Motricity is responsible for any deductible or self-insured retention. 

  

	 	6.6	The insurance coverage required by this Section includes: 

  

	 	6.6.1	Workers’ Compensation insurance with benefits afforded under the laws of any state in which the Work is to be performed and Employers Liability
insurance with limits of at least: 

 $500,000 for Bodily Injury – each accident 

$500,000 for Bodily Injury by disease – policy limits 

$500,000 for Bodily Injury by disease – each employee 

To the fullest extent allowable by Law, the policy must include a waiver of subrogation in favor of AT&T, its Affiliates, and their
directors, officers and employees. 
 In states where Workers’ Compensation insurance is a monopolistic state-run
system, Motricity shall add Stop Gap Employers Liability with limits not less than $500,000 each accident or disease. 
  

	 	6.6.2	Commercial General Liability insurance written on Insurance Services Office (ISO) Form CG 00 01 12 04 or a substitute form providing equivalent coverage,
covering liability arising from premises, operations, personal injury, products/completed operations, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract) with limits of at least:

 $2,000,000 General Aggregate limit 

$1,000,000 each occurrence limit for all bodily injury or property damage incurred in any one (1) occurrence 

$1,000,000 each occurrence limit for Personal Injury and Advertising Injury 

$2,000,000 Products/Completed Operations Aggregate limit 
  

 3 

 $1,000,000 each occurrence limit for Products/Completed Operations 

$1,000,000 Damage to Premises Rented to You (Fire Legal Liability) 

The Commercial General Liability insurance policy must: 

 

	 	6.6.2.1	include AT&T, its Affiliates, and their directors, officers, and employees as Additional Insureds. Motricity shall provide a copy of the Additional Insured
endorsement to AT&T. The Additional Insured endorsement may either be specific to AT&T or may be “blanket” or “automatic” addressing any person or entity as required by contract. A copy of the Additional Insured
endorsement must be provided within 60 days of execution of this Agreement and within 60 days of each Commercial General Liability policy renewal; 

  

	 	6.6.2.2	include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors, officers and employees; and 

 

	 	6.6.2.3	be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T. 

 

	 	6.6.3	Business Automobile Liability insurance with limits of at least One Million Dollars ($1,000,000) for each accident for bodily injury and property damage,
extending to all owned, hired, and non-owned vehicles. 

  

	 	6.6.4	Umbrella/Excess Liability insurance with limits of at least One Million Dollars ($1,000,000) for each occurrence with terms and conditions at least as broad as
the underlying Commercial General Liability, Business Auto Liability, and Employers Liability policies. Umbrella/Excess Liability limits will be primary and non-contributory with respect to any insurance or self-insurance that is maintained by
AT&T Mobility. 

  

	 	6.6.5	Professional Liability (Errors & Omissions) insurance with limits of at least One Million Dollars ($1,000,000) for each claim or wrongful act.

  

	7.	Section 7.1(a) of the Agreement shall be deleted in its entirety and replaced with the following: 

 

	 	(a)	The term of this Agreement shall commence on the Effective Date and, unless earlier terminated pursuant to this Agreement, or except as provided in Section 7.1(b)
or (c), shall end on January 22, 2010 (the “Initial Term”). After the Initial Term, this Agreement shall continue until terminated by either Party upon six months notice. 

 

	8.	Section 7.3 “Termination for Convenience” shall be deleted in its entirety and replaced with the following: 

7.3 Termination for Convenience. 
  

	 	7.3.1	Agreement. Effective January 22, 2010, AT&T Mobility may terminate this Agreement without cause upon six (6) months advance written notice.

  

	 	7.3.2	Legacy Services. Effective as of January 1, 2007 AT&T Mobility may terminate the Legacy Services, in whole or in part, upon providing Motricity with
sixty (60) days advance written notice and following the effective date of such termination, AT&T Mobility shall not be obligated to pay the applicable Legacy Services Fees as set forth in Section B of Exhibit C – Commercial Terms.

  

 4 

	9.	Section 7.4 “Effect of Termination” shall be deleted in its entirety and replaced with the following: 

7.4 Obligations upon Termination or Transition of Service. 
  

	 	7.4.1	*** by AT&T Mobility, Motricity shall reasonably cooperate with AT&T in the orderly and expeditious wind down and/or transition of its Services (in whole or in
part) to a different service provider (“Transfer”). For purposes of clarity, such advance, written notice will not extend the six-month notice period for termination for convenience. 

 

	 	7.4.2 	The Transfer will be performed by the parties in accordance with a mutually agreed upon Statement of Work and will include such items as transition responsibilities
(such as migration of subscribers, subscriber data, premium digital content, transaction data, and/or Merchant integrations), key resources, Transfer timelines, related fees (such as operating expenses to sustain Services from the Cut-Over Date,
defined below, until the Transfer is complete “Sustainment Fees”), etc. 

 With respect to Sustainment
Fees the Parties acknowledge and agree to the following: 
 A) Sustainment Fees may include: 

 

	 	1)	*** 

 B) Sustainment Fees
will not include: 
  

	 	1)	*** 

  

	 	2)	*** 

  

	 	3)	*** 

  

	 	4)	*** 

  

	 	7.4.3. 	Motricity will provide all services, information and documentation as may be reasonably needed by AT&T in connection with the Transfer. 

 

	 	7.4.4. 	Unless otherwise specified by AT&T, the minimum period of time to affect such a Transfer will be nine months and may be extended upon mutual agreement of the
parties (“Wind Down Period”). Both parties are required to make a good faith effort to fulfill the requirements of the Transfer as quickly as possible within the Wind Down Period. 

 

	 	7.4.5. 	Services provided by Motricity during the Wind Down Period shall be provided to AT&T at the rates provided for in the Agreement and all terms and conditions of this
Agreement shall remain in full force and effect. 

  

	10.	This Agreement is hereby amended to add a new Section 7.5 “Effect of Termination” as follows: 

7.5 Effect of Termination. Upon termination of this Agreement for any reason or expiration of the Term, all rights and obligations of the parties
under this Agreement shall be extinguished, except that: (a) all accrued payment obligations hereunder shall survive such termination or expiration; and (b) the rights and obligations of the parties which by their nature would continue
beyond termination or expiration, including Sections 3.11(d), 5, 6.2, 6.3, 6.5, 6.6, 7, 8, and 9.2 through 9.15, shall survive such termination or expiration. Upon termination or expiration of this Agreement, Motricity will promptly return all User
Data upon receipt of notification from AT&T. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 5 

	11.	This Agreement is hereby amended to delete Section 9.3 “Compliance with Laws” in its entirety and replace with the following: 

“9.3 Compliance with Laws. 

Motricity shall comply with all applicable federal, state, county, and local rules, and all foreign laws for any similar jurisdiction
applicable to the performance of Motricity’s obligations, including without limitation, all statutes, laws, ordinance, regulations and codes (“Laws”) with respect to its performance under this Agreement, including but not limited
to (a) the procurement of permits, certificates, approvals, inspections, and licenses (b) filing all required reports relating to such performance (including, without limitation, tax returns), (c) paying all filing fees and federal,
state and local taxes applicable to Motricity’ business as the same shall become due, and (d) paying all amounts required under local, state and federal workers’ compensation acts, disability benefit acts, unemployment insurance acts
and other employee benefit acts when due. AT&T will not be responsible for any of the foregoing payments, obligations, taxes or benefits. 

In furtherance of AT&T’s commitment to workplace diversity as an equal opportunity employer, Motricity will, while performing any
Services and at all other times while on AT&T property or conducting any AT&T related business, comply with all applicable local, state and federal laws, including specifically all laws prohibiting harassment or discrimination of any kind in
the workplace. 
  

	12.	This Agreement is hereby amended to delete Section 9.4 in its entirety and replace with the following: 

“Section 9.4 – Intentionally Omitted”. 

For purposes of clarity, Section 18 of this Second Amendment incorporates the new confidentiality provisions that will apply to this
Agreement. 
  

	13.	This Agreement is hereby amended to delete Section 9.10 “Notices” in its entirety and replace with the following: 

“9.10 Notices. 

All notices or demands given hereunder or required by law will be given in writing, will refer to this Agreement and will be effective i)
upon the date of personal delivery if delivered by hand; ii) upon the date of confirmed receipt if delivered by facsimile ii) or upon the date of receipt by recognized overnight courier; or iv) three (3) days after deposit in the United States
mail (registered or certified mail, postage prepaid, return receipt requested). Any party may change such address by giving the other party written notice of such change, referencing the change as a modification to this paragraph of this Agreement.

  

 6 

			
	AT&T MOBILITY:	  	AT&T Mobility LLC.
		  	Attn: ***
		  	 16221 NE 72d Way Redmond, WA 98052

Phone: ***

		  	Fax: ***
		
	WITH A COPY TO:	  	AT&T Mobility LLC.
		  	Attn: Legal Department – SCM Counsel
		  	1025 Lenox Park Boulevard – Ste D594
		  	Atlanta, GA 30319
		  	 Phone: (404) 986-1672
 Fax:
(404) 986-9003

		
	CONTRACTOR:	  	Motricity Inc.
		  	Motricity Inc.
		  	 601
108th Ave. NE– Suite 800

Phone: 425.957.6200
 Fax:
425-957-6201

		
	WITH A COPY TO:	  	Motricity, Inc.
		  	Attn: General Counsel
		  	601
108th Ave. NE– Suite 800
		  	Bellevue, WA 98004
		  	 Phone: 425.957.6200
 Fax:
425.957.6201

  

	14.	This Agreement is hereby amended to add a new Section 9.16 “Background Checks” as follows: 

“9.16 Background Checks 
  

	 	9.16.1	Motricity, with respect to the following requirements in this Section (collectively, “Background Checks”) and subject to any laws, rules or regulations which
may limit and/or prohibit any Motricity action otherwise required by this section, (i) shall make all reasonable efforts, including checking the background, verifying the personal information and conducting a Drug Screen to verify to AT&T
Mobility that no Motricity employee, or subcontractor and no employee or agent of Motricity or its subcontractor (“Supplier Person”) which Motricity has assigned to support the provisioning of the Services (“Supplier Person Services
Assignment”) and who Motricity proposes to physically visit AT&T Mobility or its customers’ premises, (“Access”) at any time during such Supplier Person Services 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 7 

	 	 	Assignment, (a) has presented a positive Drug Screen, (b) has been arraigned or convicted of (i) any felony, or (ii) any misdemeanor involving
violence, theft or computer crimes, fraud or financial crimes, or crimes involving unlawful possession or use of a dangerous weapon, and (ii) Motricity shall not knowingly permit any such Supplier Person presenting a positive Drug
Screen, so arraigned or convicted, or so identified to perform any Service that permits such Access during the term of the Agreement. 

  

	 	9.16.2	Motricity shall not knowingly permit any Supplier Person who has (i) falsified any of his or her Identification Credentials, or (ii) failed to disclose any
material information in the hiring process relevant to the performance of any Service. Motricity shall not knowingly permit any Supplier Person who has falsified such Identification Credentials or failed to disclose such information to perform any
Service that permits Access. 

  

	 	9.16.3	The following definitions apply to this Section: 

  

	 	•	 	 “Identification Credentials” includes, with respect to each Supplier Person, his or her Social Security number, driver’s license,
educational credentials, employment history, home address, and citizenship indicia. 

  

	 	•	 	 “Drug Screen” means the testing for the use of illicit drugs (including opiates, cocaine, cannabinoids, amphetamines, and
phencyclidine (PCP)) of any Supplier Person who (i) has unsupervised (or badged) physical Access to AT&T Mobility or its customer’s premises, or (ii) has regular or recurring supervised physical Access to AT&T Mobility or its
customer’s premises for more than thirty (30) days in the aggregate annually. 

  

	 	9.16.4	The failure of Motricity to comply with the requirements of this Section, and/or if any Supplier Person who fails such Background Check or who has falsified
Identification Credentials does perform any Service that permits such Access, shall each be considered a material breach of this Agreement. Notwithstanding any of the foregoing, exceptions for individual Supplier Person(s) may be granted by AT&T
Mobility on a case-by-case basis. 

  

	 	9.16.5	If a Supplier Person is providing any Service (e.g., software development) that permits or requires Access to AT&T Mobility’s software source or origin code or
encrypted software, Motricity shall conduct an initial, and thereafter an annual, search, in each case to verify that such Supplier Person is not identified on the Denied Person List or Specially Designated Nationals List by the U.S. Dept. of
Commerce-Bureau of Industry & Security. 

  

	15.	The Agreement is hereby amended to add a new Section 9.17 “Third Party Administrator” as follows: 

“9.17 Third Party Administrator 
  

	 	9.17.1	Motricity acknowledges that a third party administrator will perform certain administrative functions for AT&T Mobility in relation to this Agreement. Such
administrative functions may include: (i) collecting and verifying certificates of insurance; (ii) providing financial analysis; (iii) verifying certifications under the Section entitled “Utilization of Minority, Women, and
Disabled Veteran Owned Business Enterprises”; and (iv) collecting and verifying Motricity profile information. 

  

 8 

	 	9.17.2	Motricity shall cooperate with such third party administrator in its performance of such administrative functions and shall provide such data as from time to time the
third party administrator may request. Further, notwithstanding any other provision of this Agreement, Motricity agrees that AT&T Mobility may provide confidential Information regarding Motricity to such third party administrator (subject to
such third-party administrator’s obligations of non-use and non-disclosure with respect to such confidential Information). *** 

  

	16.	The Agreement is hereby amended to add a new Section 9.18 “Utilization of Minority, Women and Disabled Veteran Owned Business Enterprises” as follows:

 “9.18 Utilization of Minority, Women, and Disabled Veteran Owned Business Enterprises. 

 

	 	9.18.1	It is the policy of AT&T Mobility that minority, women, and disabled veteran owned business enterprises (“MWDVBEs”) shall have the maximum practicable
opportunity to participate in the performance of contracts. 

  

	 	9.18.2	Motricity shall make good faith efforts to carry out this policy in the award of subcontracts, distribution agreements, resale agreements, and other opportunities for
MWDVBE participation. In furtherance of those efforts, and not as a limitation, Motricity shall submit annual participation plans, at the time of contract execution and each subsequent year by January 7, establishing Motricity’s goals for
the year for participation by minority owned business enterprises (“MBE”), women owned business enterprises (“WBE”) and disabled veteran business enterprises (“DVBE”), with “participation” expressed as a
percentage of aggregate estimated annual purchases by AT&T Mobility and its Affiliates for the coming year under this Agreement. Motricity shall include specific and detailed plans for achieving its goals in each participation plan as set forth
in this Agreement. Motricity’s participation goals for the first year (that is, the calendar year that ends on December 31 next following the effective date of this Agreement) are: *** Motricity’s initial supplier participation plan
for the first year is attached to and incorporated into this Agreement as Appendix G. 

  

	 	9.18.3	By the fourteenth day following the close of each calendar quarter , Motricity shall report actual results of its efforts to meet its goals during the preceding
calendar quarter to AT&T Mobility’s Prime Supplier Program Manager, using the form attached to this Agreement as Appendix H. Motricity shall submit separate reports for AT&T Mobility and each Affiliate making purchases under this
Agreement. When reporting its results, Motricity shall count only expenditures with MWDVBEs that are certified as MBE, WBE, or DVBE firms by certifying agencies that are recognized by AT&T Mobility, as listed on Appendix G. In particular,
when reporting results for expenditures by Affiliates identified as “California Affiliates” in Appendix G, Motricity shall count only expenditures (i) with MBE and WBE firms certified by the California Public Utilities Commission
Supplier Clearinghouse (“CPUCC”) and (ii) with DVBE firms certified by the Office of Small Business and DVBE Certification (“OSDBC”) of the California Department of General Services. 

 

	 	9.18.4	Motricity shall inform prospective MBE, WBE, and DVBE subcontractors of their opportunities to apply for certification from the agencies listed in Appendix G. In
particular, Motricity shall inform MBE and WBE firms certified by agencies other than the CPUCC and the DVBE firms certified by agencies other than the OSDBC of the procedures for applying for an additional certification from the OSDBC and the
CPUCC. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 9 

	 	9.18.5	The extent to which suppliers (a) set challenging goals in their annual participation plans and (b) succeed in exceeding the goals that they have set are
factors that AT&T Mobility may consider favorably when deciding to extend or renew expiring agreements, to apportion orders among competing suppliers under existing agreements, and to award new business in competitive bidding.

  

	 	9.18.6	Motricity’s obligations under this Section are not a limitation of any obligations that Motricity may have under other provisions of this Agreement, including the
Section entitled “Executive Orders and Federal Regulations”. 

  

	17.	The Agreement is hereby amended to add a new Section 10 “Indemnity” as follows: 

10. Indemnity. 
  

	 	10.1	Intellectual Property Rights Indemnity 

  

	 	10.1.1	Generally. 

  

	 	10.1.1.1	Motricity will defend, indemnify and hold harmless AT&T and its affiliates, subsidiaries, contractors, distributors, and customers (hereinafter referred to
individually as “Indemnified Party” and collectively as “Indemnified Parties”) from and against any and all losses, costs, damages, expenses, liabilities, demands, claims, actions, and lawsuits (including without limitation
consultant, attorney and other legal fees) that may be asserted against, incurred or suffered by, imposed on, or awarded against any Indemnified Party arising out of or in connection with, in whole or in part, any allegation, threat, demand or
claim (or settlement thereof) that the Products or Services, related documentation, or related services, in whole or in part, whether alone or in combination with other products and services of the Indemnified Party, infringe, dilute, tarnish, or
misappropriate any copyright, industrial design, mask work, moral right, patent, right of publicity, trademark, trade secret, utility model, or other proprietary or intellectual property right or license of any person or entity (an
“Infringement Claim”). AT&T will indemnify (subject to the limitations in Section 6.5 (“Limitation of Liability; Disclaimer”) Motricity against copyright or trademark infringement actions filed against Motricity by a
third party unaffiliated with Motricity, to the extent based on Motricity’s permitted use of materials produced and provided by AT&T; provided that Motricity give AT&T prompt written notice of such action and provide AT&T with all
reasonably requested assistance. 

  

	 	10.1.1.2	In the event that a third party brings an Infringement Claim against Motricity, its affiliates, or any Indemnified Party, Motricity shall: (i) pay all consultant,
attorney and other legal fees and expenses incurred by or on behalf of an Indemnified Party in that party’s efforts to assess if the use, sale, offer to sell, or importation of any Products or Services infringes any pending or issued patent or
utility model (“Infringement Assessment”) or related to the avoidance of such infringement; and (ii) fully assist the Indemnified Party in the Infringement Assessment by promptly providing to the Indemnified Party, upon that
party’s request, all relevant information or material in Motricity’s possession or control that has been used by Motricity itself in making such assessment, including but not limited to, any in-house or outside counsel opinions, subject to
appropriate measures and agreements between the parties to preserve any privilege that may apply to such information. If following an Infringement Assessment, AT&T believes in its sole discretion that there is a possibility that AT&T’
use, sale, offers to sell, or importation of any Products or Services or related documentation infringes a third-party’s issued patent or utility model, AT&T may, upon notice to Motricity, terminate this Agreement. Such termination or
failure to so terminate shall not be an exclusive remedy and shall not in any manner limit AT&T’s other remedies or Motricity’s indemnification obligations under this Agreement. 

 

 10 

	 	10.1.1.3	MOTRICITY AGREES THAT, NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT TO THE CONTRARY (AND WHETHER OR NOT SUCH A PROVISION CONTAINS LANGUAGE THAT REPRESENTS
ITSELF AS TRUMPING OTHER PROVISIONS CONTRARY TO IT), WHETHER EXPRESS OR IMPLIED: (I) MOTRICITY SHALL INDEMNIFY AND HOLD HARMLESS THE INDEMNIFIED PARTIES FROM AND AGAINST ANY AND ALL ACTUAL, ENHANCED, EXEMPLARY, INCIDENTAL, PUNITIVE, SPECIAL,
TREBLE AND CONSEQUENTIAL DAMAGES ASSERTED AGAINST, INCURRED OR SUFFERED BY, IMPOSED ON, OR AWARDED AGAINST ANY INDEMNIFIED PARTY IN CONNECTION WITH MOTRICITY’S INDEMNIFICATION OBLIGATIONS SET FORTH IN THIS SECTION 10.1; AND (II) NONE
OF THE LIMITATIONS OF LIABILITY CONTAINED ANYWHERE IN 

 THIS AGREEMENT WILL APPLY TO MOTRICITY’S OBLIGATIONS
UNDER THIS SECTION 10.1. 
  

	 	10.1.2	Procedure. Notwithstanding any provision to the contrary contained in this Agreement or elsewhere (including without limitation other indemnification provisions
in this Agreement), AT&T and Motricity agree that with respect to Intellectual Property Indemnification under this Section 10.1, AT&T shall have the option to either (i) control the defense of any claims or actions regarding
Motricity’s obligations under this Section 10.1, or (ii) allow Motricity to control such defense, and, if AT&T chooses to allow Motricity to control the defense, then: 

 

	 	10.1.2.1	AT&T may, at its option, participate and appear with Motricity in the defense, settlement and compromise of any claims or actions regarding Motricity’s
obligations under this Section 10.1; 

  

	 	10.1.2.2	In the event of any claims or actions regarding Motricity’s obligations under this Section 10.1, if, in the absence of an injunction or other judicial action,
Motricity desires to settle or compromise such claims or actions and such settlement or compromise would in any manner involve any action or forbearance by any Indemnified Party, prior to agreeing to any such settlement or compromise Motricity shall
obtain the written consent of AT&T, which may be withheld in AT&T’s reasonable discretion. In the event AT&T reasonably withholds such consent, Motricity shall not be relieved of its indemnification obligations under this
Section 10.1; and 

  

	 	10.1.2.3	If any claims or actions regarding Motricity’s obligations under this Section 10.1 are to be settled or satisfied solely by the payment of money by Motricity,
Motricity may control such settlement or satisfaction. 

  

	 	10.1.3	Upon Injunction. 

  

	 	10.1.3.1	 Without in any manner limiting the foregoing indemnification obligations, in the event of an injunction or other judicial action preventing or
restricting an Indemnified Party’s use or enjoyment of the Products or Services, in whole or in part, Motricity shall at Motricity’s sole expense and at Motricity’s sole option and direction, either: (i) procure for the
Indemnified Party the right to continue using the infringing Products or Services; (ii) replace such Products or Services with a non-infringing product or service without loss of any functionality and that is, and in full compliance with all of
the representations and warranties set forth in this Agreement, and all specifications and requirements applicable to the Product or Service, which substitute product Motricity

  

 11 

	 	
shall fully deploy, and Motricity shall fully compensate the Indemnified Party for all costs, expenses and fines associated with such replacement; or (iii) modify such Deliverable(s)(without
loss of any functionality and such that the Product or Service is fully compliant with all of the representations and warranties set forth in this Agreement and all specifications and requirements applicable to the Product or Service), to make them
non-infringing and after which modification, the Products or Services will be in full compliance with all of the representations and warranties set forth in this Agreement, which modified product Motricity shall fully deploy, and Motricity shall
fully compensate the Indemnified Party for all costs, expenses, and fines associated with such modification and deployment. 

  

	 	10.1.3.2	Intentionally omitted. 

  

	 	10.1.3.3	If in AT&T’s reasonable discretion, AT&T believes compliance with any injunction or other judicial action which prevents or restricts an Indemnified
Party’s use or enjoyment of the Products or Services, in whole or in part, would require an Indemnified 

Party to take any action or forebear from any action such that: (i) any services provided or performed by AT&T might be
interrupted or diminished to any material degree; or (ii) any customers’ use of services provided by AT&T might be interrupted or diminished to any degree, then at AT&T’s direction, Motricity shall use its best efforts to stay
or appeal such an injunction or judicial action. 
  

	 	10.1.3.4	Without excusing Motricity from any of Motricity’s other obligations set forth in this Section 10, if in Motricity’s reasonable discretion neither option
(i), (ii), nor (iii) in Section 10.1.3.1 can be attained, or, in fact, none of the options are in fact obtained, AT&T in its sole discretion may choose to return to Motricity the Products or Services in AT&T’s
possession, and Motricity will refund to AT&T all amounts paid for the development of the Products or Services and services provided under this Agreement, reduced on a straight-line amortization basis over five (5) years.

  

	 	10.1.3.5	The remedies in this Section 10.1.3 are nonexclusive and shall not in any manner limit AT&T’s other remedies or Motricity’s indemnification
obligations under this Agreement. 

  

	 	10.2	General Indemnity 

  

	 	10.2.1	Motricity agrees to indemnify, defend, and hold AT&T harmless from any and all liabilities, causes of action, lawsuits, penalties, claims or demands (including the
costs, expenses and reasonable attorneys’ fees on account thereof) that may be made by: 

  

	 	10.2.1.1	Anyone for injuries of any kind, including but not limited to personal injury, death, property damage and theft, arising out of or resulting from Motricity’s
negligent or willful acts or omissions or those of persons furnished by Motricity, its agents or its subcontractors or resulting from use of Motricity’s Products and/or Services furnished hereunder or resulting from Motricity’s failure to
perform its obligations hereunder; or 

  

	 	10.2.1.2	Any of either Motricity’s, its agents’ or its subcontractors’ employees or former employees for which the Motricity’s, its agents’ or its
subcontractors’ liability to such employee or former employee would otherwise be subject to payments under the state Workers’ Compensation laws or an Employer’s Liability policy, premises liability principles or any other law or form
of legal duty or obligation; and 

  

 12 

	 	10.2.1.3	Either Motricity’s, its agents’ or its subcontractors’ employees or former employees, including applicants at AT&T’s job site, for any and all
claims arising out of the employment relationship with respect to performing under this Agreement. This includes, but is not limited to, employment discrimination charges and actions arising under Title VII of The Civil Rights Act of 1964, as
amended; The Equal Pay Act; The Age Discrimination Act, as amended; The Rehabilitation Act; The Americans with Disabilities Act; The Fair Labor Standards Act; The National Labor Relations Act; and any other applicable law. 

 

	 	10.2.1.4	Anyone in connection with a breach of the representations and warranties set forth in Section 9.3 “Compliance with Laws” and Exhibit E “Executive
Orders and Federal Regulations”. 

  

	 	10.2.2	Intentionally omitted. 

  

	 	10.3	The foregoing indemnity shall be in addition to any other indemnity obligations of Motricity set forth in this Agreement. 

 

	 	10.4	Notice by AT&T. In connection with any claim for indemnity under this Section 10, AT&T agrees to notify Motricity promptly of any written claims or
demands against an Indemnified Party for which Motricity is responsible under this Section 10. AT&T’s failure to notify Motricity on a timely basis will excuse Motricity from its obligations only to the specific extent Motricity has
been prejudiced thereby. 

  

	 	10.5	Notice by Motricity. Motricity agrees to notify AT&T promptly of any written claims or demands against an Indemnified Party for which Motricity is
responsible under this Section 10. 

  

	18.	The Agreement is hereby amended to add a new Section 11 “Confidential Information” as follows: 

11. Confidential Information. 
  

	 	11.1	AT&T Information 

  

	 	11.1.1	Any Information furnished to Motricity in connection with this Agreement, including Information provided under a separate Nondisclosure Agreement in connection with
discussions regarding the Service, prior to executing this Agreement, shall remain AT&T’s property. Unless such Information was previously known to Motricity free of any obligation to keep it confidential, or has been or is subsequently
made public by AT&T or a third party, without violating a confidentiality obligation, Information shall be kept confidential by Motricity, shall be used only in performing under this Agreement, and may not be used for other purposes except as
may be agreed upon between Motricity and AT&T in writing. Motricity is granted no rights or license to such Information, except as otherwise expressly set forth herein. All copies of such Information, whether in written, graphic or other
tangible form, shall be returned to AT&T upon the earlier of (i) AT&T’s request or (ii) upon Termination, Cancellation, or expiration of this Agreement. 

 

	 	11.1.2	Motricity understands and agrees that any and all field trial results prepared by AT&T are and shall remain the property of AT&T and are hereby considered
AT&T’s proprietary Information. Therefore, it shall be AT&T’s option, in its sole discretion, to furnish Motricity copies of such documents or to discuss such documents with Motricity. Motricity’s use of field trial reports
furnished by AT&T shall be governed by the Publicity section in addition to the provisions contained in this section, Information. 

  

 13 

	 	11.1.3	Motricity will not be required to protect AT&T’s Information from disclosure to the extent: (a) the Information has been publicly disclosed by AT&T;
(b) AT&T in writing authorizes Motricity to disclose without restriction; (c) Motricity already lawfully knows the Information at the time it is disclosed by AT&T without an obligation to keep it confidential; (d) Motricity
lawfully obtains the Information from any source other than AT&T, provided that such source lawfully disclosed such information; or (e) Motricity independently develops such Information without use of or reference to AT&T’s
Information. 

  

	 	11.2	AT&T Data 

  

	 	11.2.1	Motricity acknowledges that AT&T has all ownership rights to the data provided by AT&T to Motricity under the terms of this Agreement (“AT&T
Data”) and Motricity agrees to treat all AT&T Data relating to AT&T’s business as confidential and to be used only for the purpose of providing Services to AT&T under this Agreement. At AT&T’s request, Motricity shall
remove from the AT&T account any personnel of Motricity that AT&T believes is not treating AT&T Data in a manner consistent with terms of this Section 11.2.1. The terms of this Section 11.2.1 provision shall not apply to such
AT&T Data as are publicly available, independently developed by Motricity or rightfully obtained from third parties. 

  

	 	11.2.2	Customer Information. To the extent that Motricity receives or has access to any personally-identifiable AT&T customer or AT&T personnel data (including,
but not limited to, name, address, telephone number, credit card information, social security number, Customer Proprietary Network Information, profiles, customer usage data and/or other data resulting from Customer’s use of the services)
(collectively, “Customer Information”), AT&T retains all rights to, and is the sole owner of, all Customer Information. Motricity will treat all Customer Information pursuant to Exhibit M to this Agreement. Motricity will not use or
disseminate or authorize the use or dissemination of any Customer Information for any purpose other than in connection with the performance of Motricity’s obligations under this Agreement, without AT&T’s advance written permission,
which may be withheld in AT&T’s sole discretion. 

  

	 	11.2.3	Protection and Security of Customer Information. Motricity will not use or disclose, or permit others to use or disclose, any Customer Information except as
necessary for Motricity to fulfill its obligations under this Agreement, or otherwise in accordance with AT&T’s written instructions. Motricity will take all reasonable precautions to protect Customer Information against unauthorized
disclosure or alteration, theft, or other misuse including without limitation, maintaining and enforcing safety and security procedures and policies with respect to access, handling and maintenance of Customer Information reasonably designed to
(i) insure the integrity and security of Customer Information; (ii) protect against any reasonably foreseeable threats or hazards to the integrity or security of Customer Information; and (iii) protect against unauthorized access to
or use of Customer Information that could result in substantial harm or inconvenience to AT&T or its customers. Further, the Parties will cooperate with each other on an ongoing basis to evaluate security standards and will evaluate in good
faith recommendations made by the other to protect the security and integrity of Customer Information. 

  

	 	11.2.4	Privacy. In addition to any other protections afforded under this Agreement, Customer Information will be subject to AT&T’s privacy policy, as may
be changed by AT&T in its discretion from time to time (found at http://www.wireless.att.com/privacy/) and the current version of which is attached hereto as Exhibit N. 

 

 14 

	 	11.3	Motricity Information 

  

	 	11.3.1	Any Information furnished to AT&T in connection with this Agreement, including Information provided under a separate Nondisclosure Agreement in connection with
discussions regarding the Service, prior to executing this Agreement, shall remain Motricity’s property. Unless such Information was previously known to AT&T free of any obligation to keep it confidential, or has been or is subsequently
made public by Motricity or a third party, without violating a confidentiality obligation, Information shall be kept confidential by AT&T, shall be used only in performing under this Agreement, and may not be used for other purposes except as
may be agreed upon between Motricity and AT&T in writing. AT&T is granted no rights or license to such Information. All copies of such Information, in written, graphic or other tangible form, shall be returned to Motricity upon the earlier
of (i) Motricity’s request or (ii) upon Termination, Cancellation, or expiration of this Agreement. 

  

	 	11.3.2	AT&T will not be required to protect Motricity Information from disclosure to the extent: (a) the Information has been publicly disclosed by Motricity;
(b) Motricity in writing authorizes AT&T to disclose without restriction; (c) AT&T already lawfully knows the Information at the time it is disclosed by Motricity without an obligation to keep it confidential; (d) AT&T
lawfully obtains the Information from any source other than Motricity, provided that such source lawfully disclosed such information; or (e) AT&T independently develops such Information without use of or reference to Motricity’s
Information. 

  

	 	11.4	Discloser of Confidential Information 

  

	 	11.4.1	In the event a party receives a court order, or is otherwise required by law to disclose any confidential Information, such party will (a) notify the other
immediately upon receipt of such court order or other document requiring disclosure, such that the party whose confidential Information may be disclosed has time to object and/or move for a protective order, and (b) file any information
disclosed in response to such order under seal and/or request that the court seal such confidential Information. Such notice must include, without limitation, identification of the Information to be so disclosed and a copy of the order. The
disclosing party will disclose only such Information as is legally required and will use its best reasonable efforts to obtain confidential treatment for any Information that is so disclosed. Except as may ultimately be required by such court order
or law, each party’s obligations with regard to such confidential Information, as set forth above, will remain in full force and effect. 

  

	19.	Professional Services; Custom Development and Service Requests. As of the Second Amendment Effective Date, all professional services, custom development and
service requests for new Services will be handled under the Service Agreement Numbered 20081030.028.C executed between AT&T and Motricity within an effective date of October 1, 2008 (“Services Agreement’). Based on the foregoing,
the following provisions of this Agreement do not apply to any Services performed on or after the Second Amendment Effective Date. 

  

	 	i)	Section 1 “Cingular Customized Work Product” 

  

	 	ii)	Section 3.9 Future Services; Work Orders 

  

	 	iii)	ii) Section 8.3 Cingular Customized Work Product 

  

 15 

	 	iv)	Section 8.7 No Joint development; Enhancements 

  

	 	v)	Exhibit D – Section A “Major Development Process 

  

	 	vi)	Exhibit L – Cingular Customized Work Product 

  

	20.	New Services; Work Orders. New or future Services will be incorporated into this Agreement via Amendment. Work Orders may be issued under this Agreement solely
for (i) the purchase and/or installation of hardware and software that Motricity purchases on behalf of AT&T in providing Services to AT&T (ii) ad-hoc maintenance and (iii) the creation of reports. No Work Order is authorized
until Motricity is in receipt of an AT&T issued Purchase Order. All Purchase Orders issued by AT&T hereunder shall include the corresponding Work Order as an attachment, using the Work Order Form in Exhibit J. If the terms of the Purchase
Order are materially different than the terms of the Work Order, Motricity may reject the Purchase Order. 

 All
Work Orders and Purchase Orders shall be made under and incorporate the terms and conditions of this Agreement. The terms and conditions referenced on the form of the Purchase Order shall not apply to any Purchase Order issued in connection with the
Agreement. 
  

	21.	Work Requests. Work Requests will be issued by either Party where updates/modifications to Services are requested and will require the execution of Work Orders.

  

	22.	Location Based Services. With respect to the Location Based Services, Motricity understand and agrees that it may not share location information with any
third-party party vendor unless (a) AT&T approves of such disclosure and (b) Motricity complies with any location based rules communicated in advance and in writing by AT&T. 

 

	23.	Exhibit A - “Services” is hereby amended to incorporate the terms described in Exhibit A-2 Services, attached hereto and incorporated herein.

  

	24.	Exhibit C - “Commercial Terms” is hereby amended to incorporate the terms described in Exhibit C-2 Commercial Terms, attached hereto and incorporated herein.

  

	25.	Exhibit D - “Change Request and Acceptance Test Process” is hereby amended to delete in its entirety Section B “Change Request Process” and Section
C “Acceptance Test Process”. 

  

	26.	Exhibit G - “Service Level Agreement” is hereby nullified as of June 1, 2008 and the terms and conditions of Exhibit G-1 “Service Level Agreement
– WAP based Services”, attached hereto and incorporated by reference, will apply as of June 1, 2008. , attached hereto and incorporated herein. 

 

	27.	Exhibit G - 2 “Service Level Agreement for WEB Services” attached hereto is incorporated into the Agreement as of October 15, 2007. The parties agree and
acknowledge that SLA penalties for the first WEB-based Service did not take effect until February 1, 2008. 

  

	28.	Exhibit H “Business Requirements Template” is hereby deleted in its entirety. 

 

	29.	Exhibit I “Change Request Template” is hereby deleted in its entirety and replaced with Exhibit I “Work Request and Acceptance Process” and Exhibit
I-1 “Work Request Form”, both of which are attached hereto and incorporated herein. 

  

	30.	Exhibit J “Form of Work Order and Purchase Order” is hereby deleted in its entirety and replaced with Exhibit J “Work Order Form”.

  

 16 

	31.	Exhibit M - “Security Requirements for System or Network Access by Motricitys” is hereby deleted in its entirety and replaced with Exhibit M-1–Security
Requirements, a copy of which is attached hereto and incorporated herein. 

  

	32.	The Agreement is hereby amended to add Exhibit N – “AT&T Privacy Policy” attached hereto and incorporated herein. 

 

	33.	The terms and conditions of the Agreement in all other respects remain unmodified and in full force and effect. 

IN WITNESS WHEREOF, Motricity and AT&T Mobility have each caused this Second Amendment to be executed by its duly authorized representative, which
may be in duplicate counterparts, each of which will be deemed to be an original instrument, as of the Second Amendment Effective Date above. 
  

									
	Motricity, Inc.	 		 	AT&T Mobility LLC
					
	By:	 	/s/ Ryan Wuerch	 		 	By:	 	***
	Print Name:	 	Ryan Wuerch	 		 	Print Name:	 	***
	Title:	 	CEO	 		 	Title:	 	V.P., Supply Chain Management
		 	12/19/08	 		 		 	12/19/08

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 17 

 EXHIBIT A-2 – SERVICES 

TABLE OF CONTENTS 

Exhibit A – Services - is amended to insert the table of contents to reflect updates to Section headers and numbering sequence: 

 

	A.	Services 

  

	B.	Description of Services. 

  

	 	1.	Platform and Services; Legacy Services 

  

	 	(a)	Platform and Services 

  

	 	(b)	Legacy Services 

  

	 	2.	Content 

  

	 	(a)	AT&T Mobility Sourced Content 

  

	 	(i)	Integration with AT&T Mobility Sourced Content 

  

	 	(b)	Motricity Sourced Content 

  

	 	(i)	Modification of Motricity Sourced Content 

  

	 	3.	PIM/Email Service 

  

	 	4.	Personalized/Customized Content 

  

	C.	Motricity Supported Handsets 

  

	 	1.	Current Devices 

  

	 	2.	New Devices 

  

	 	3.	AT&T Mobility Network; Gateways 

  

	 	4.	Additional Support 

  

	D.	Reporting 

  

	 	(a)	Usage Reports 

  

	 	(b)	Legacy Usage Reports 

  

	 	(c)	Legacy Alert Reports 

  

	 	(d)	General Services Report 

  

	E.	Research and Development 

 The Parties
agree and acknowledge that the previously identified 
  

	F.	Research and Development Remedies 

  

	G.	Securities and Fair Disclosure 

Exhibit A – Services, Section E Research and Development (as set forth in the First Amendment) is amended to replace “monthly”
Mobile Service meetings with “quarterly” Mobile Service meetings. 
  

 18 

 EXHIBIT C-2 – COMMERCIAL TERMS 

Exhibit C – Commercial Terms is amended as set forth herein. 

 

	1.	Section 2 – SMS Fee is hereby renamed to Messaging Fee. 

The following text is deleted from Section 2: 

“Cingular will pay Infospace a fee based on the total number of SMS Messages for each calendar month of the Term.” 

and replaced in its entirety with: 

“AT&T Mobility will pay Motricity a fee based on the total number of SMS Messages and Email Messages for each calendar month of
the Term.” 
  

	2.	Section B –Fees for Legacy Services is hereby deleted and replaced in its entirety with the following. 

 

	“B	Fees for Legacy Services. At the end of each calendar month during the Term, AT&T Mobility shall pay to Motricity a fee *** (the “Legacy Services
Fee”). Motricity will invoice AT&T Mobility for the Legacy Services Fee following each applicable month of the Term and AT&T Mobility shall pay Motricity, subject to Section 5.2 of the Agreement. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 19 

	3.	Section C – is hereby added to Exhibit C as follows: 

  

	“C.	Operations and Management Fees. The following fees represent additional and (incremental) costs to Motricity in hosting and operating new and/or enhanced
Services (to include third-party integrations) provided on behalf of AT&T that are not covered by the Portal User Fee and may include such items as hardware sustainment, software licensing, IT support, incremental power, and facility impacts
(space, power, people). 

 Motricity shall invoice and AT&T Mobility will pay the operations and management fees as set forth
below (collectively “Operations and Management Fees”), pursuant to Section 5.2 of the Agreement. 
  

	 	1)	*** 

  

	 	3)	*** 

  

	 	4)	*** 

  

	 	5)	*** 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 20 

 EXHIBIT G-1 – SERVICE LEVEL AGREEMENT – WAP BASED SERVICES 

 

	1.	General Information 

  

	1.1.	Purpose 

 The purpose of this document is
to identify the levels of service that will be maintained by Motricity and to provide this information to operations personnel of both parties responsible for the monitoring and/or support of the Services. 

 

	1.2.	Scope 

 This Service Level Agreement (SLA)
describes the basic level of service that will be provided by Motricity in its support of the delivery of the Services to AT&T for WAP based applications (“WAP Services”). For purposes of clarity reference to Services in this SLA means
the WAP Services. This agreement describes the requirements for the following: 
  

	 	a)	support and maintenance of all Motricity and third-party hardware and software for the Services 

 

	 	b)	7x24x365 support and response requirements for support calls; 

  

	 	c)	fixes, patches, and minor enhancements; 

  

	 	d)	new software releases that contain fixes to defects in production feature functionality; and 

 

	 	e)	on-site resources to support acceptance testing, trouble shooting, and system upgrades. 

This SLA also defines requirements for response (including email, telephone, remote, and on-site) and resolution timeframes related to Severity 1,
Severity 2, and Severity 3 incidents, as well as non-performance financial penalties which will be owed to AT&T for failures to meet certain obligations defined herein. 

This document also defines expectations relating to: 
  

	 	•	 	 Motricity and AT&T Responsibilities with respect to the Services 

 

	 	•	 	 Service Performance Objectives 

  

	 	•	 	 Incident Management 

  

	 	•	 	 Incident Reporting Process 

  

	 	•	 	 Operational Reports 

  

	 	•	 	 Change Control Management 

This document should be used as a reference for AT&T’s Network Operations and its contracted affiliates and Motricity in support of the
Services. It provides the framework for surveillance, isolation, analysis, and resolution of problems related to the Services. 
 As a means to
ensure the highest level of accuracy and efficiency for both AT&T and Motricity, this SLA supersedes all existing Service Level Agreements relating to the Services. 

For a complete list of the Services that are subject to this SLA, see the SLA Monitoring Requirements (Appendix D) below. 

 

	1.3.	Out of Scope 

 The following items are
deemed to be outside the scope of this SLA; however, both parties will make a good faith effort to establish the following independently from this SLA. 

*** 
  

 21 

	1.4.	Definitions 

 For purposes of this SLA the
following definitions shall apply: 
 “Service Area” refers to the specific Service components for which
financial consequences for non-performance apply under this SLA. 
 “MEdia Net Home Page” is a Service Area that
refers to the default landing page for MEdia Net. 
 “MEdia Net Category Applications” is a Service Area that
refers to the MEdia Net Service applications provided to AT&T by Motricity and/or hosted by Motricity for AT&T since November 17, 2005 

“MEdia Net Active Links” or “Active Links” is a Service Area that means links which can be added to a
User’s MEdia Net Home Page, can be either dynamic or static. Dynamic Active Links are those which contain both category links and dynamic content which is updated periodically throughout the day. Static Activel Links are bookmarks which do not
contain feed-driven dynamic content (also referred to as “Bubbles.”) 
  

	2.	Responsibilities and Services 

 This
Section 2 describes Motricity’s support responsibilities with respect to the Services, and the corresponding responsibilities of AT&T. 
  

	2.1.	Motricity Responsibilities 

 Motricity
will provide day-to-day service operations, maintenance and administration in support of the Services that are within Motricity’s Span of Control, as described below. 

Span of Control is defined as those areas of functionality that are under the direct control of Motricity. This includes functionality that is provided
by external vendors or suppliers with whom Motricity has a contractual relationship, including feeds from providers of Motricity Sourced Content. 

It is the intention of Motricity to expeditiously remedy incidents that have been identified either internally by Motricity or AT&T. Corrective
action by Motricity assumes that the incident is within its Span of Control and AT&T has provided all relevant information, if available, to Motricity. See the section entitled Mandatory Information for Incident Reporting for required reporting
information. 
 Motricity will pursue the resolution of an incident with outside vendors provided Motricity has a contractual arrangement with
the vendor. During the resolution period, Motricity will issue updates to AT&T pursuant to the severity of the incident, as described later in this document. 

Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is outside of
Motricity’s Span of Control. 
  

	2.2.	Motricity Carrier Care 

 The Motricity
Carrier Care Support Services team is an interface between AT&T’s Level 2 Support Group (AT&T’s non-customer facing group) and Motricity for support of services provided by Motricity. This arrangement provides AT&T with access
to a single point of contact for reporting incidents, receiving updates and escalation. Table 1 provides the Motricity Carrier Care hours of operation and contact information. A complete list of all contacts is also shown in Appendix A. These
contacts are to be contacted per the escalation procedures outlined in Section 3. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 22 

			
	Hours of Operation	  	24 hours a day, 7 days a week and 365 days a year (7/24/365)
		
	Contact Phone Number	  	***
		
	Email Address	  	***

 Table 1, Motricity Carrier Care Contact Information

  

	2.2.1.	Motricity Support Services 

 The following list
identifies services that are offered by Motricity Support Services to AT&T: 
  

	 	•	 	 Telephone and email support for incident resolution 

  

	 	•	 	 Advisory Bulletins 

  

	 	•	 	 Notification of planned maintenance activities 

  

	 	•	 	 Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request.
*** 

  

	2.3.	AT&T Responsibilities 

 AT&T will
provide support for Incident Management as detailed in Section 4. 
  

	3.	Service Performance Objectives 

  

	3.1	Service Availability 

 Service
Availability (SA) is defined as the amount of time the service is up excluding planned Maintenance and AT&T caused outages, computed as: 

*** 
 The above calculations allow a weighting
for partial outages and degraded service, such that only the fraction of Users denied service contributes to negative Service Availability. 
  

	3.1.1	Service Availability Target  

 Motricity
shall provide an overall system service availability *** for all Services listed in the SLA Monitoring Requirements (Appendix D) below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in
Section 6.2 below. This measurement excludes downtimes caused by AT&T and service interruptions due to planned maintenance approved in advance by AT&T. 
  

	3.2	Service Latency 

 User requests for
Services shall be fulfilled in accordance with Table 2 below for each calendar month. This includes delivery of all bytes of the response (content plus protocol overhead) that Motricity controls (i.e. service requests and subsequent requests for
which the browser’s URL target is hosted by Motricity). Motricity will achieve the latency targets set forth in Table 2 below on the schedule set forth in Table 2. The parties agree to review such latency targets from time to time during the
Term and to assess whether to adjust the latency. Unless otherwise mutually agreed, these are the targets for penalties as set forth in Section 8.3. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 23 

									
	 Period
	 	 Percentile 1
	 	 Latency Target 1
	 	 Percentile 2
	 	 Latency Target 2

	 ***
	 	***	 	***	 	***	 	***
					
	 ***
	 	***	 	***	 	***	 	***
					
	 ***
	 	***	 	***	 	***	 	***

 Table 2, Latency Target Ramp

 These requirements are specific to the portion of end to end Latency incurred within the Motricity’s Span of Control and will be
measured from the secure network nearest the Motricity border router. The design of latency monitoring infrastructure will ensure appropriate components of the request and response are adequately measured. The implementation of latency monitoring
infrastructure will include the deployment of a separate and specific server(s) for the purpose of monitoring and fault management. The latency introduced by the GPRS network, the WAP Gateway and other elements of the AT&T Network are excluded
from the latency measurements described above. 
  

	3.3	Legacy Components Supporting Media Net 

The following Legacy Services will not be held to the Service Availability as noted above but will meet the legacy Service Availability *** a monthly
basis as set forth below: 
 *** 

Service Availability (SA) is defined as the amount of time the service is up excluding planned Maintenance and AT&T caused outages, computed as:

 *** 
 The above calculations allow
a weighting for partial outages and degraded service, such that only the fraction of Users denied service contributes to negative Service Availability. 

*** 
  

	3.4	*** 

  

	3.5	Third-Party Content Providers 

 Motricity
will be responsible for the performance, service availability and service latency of all providers of Motricity Sourced Content with whom Motricity has a contract. Where such content provider contracts exist, Motricity will perform appropriate
alarming, monitoring and fault management to ensure that performance of these providers fully supports the service objectives defined in this SLA. Motricity will also identify those content providers to AT&T and provide notification of changes
to such contractual relationships no less than 30 days in advance of such changes becoming effective. 
 Expectations for processing of third
party content feeds as set forth in Appendix D are as follows: For streaming content (sports scores and stock quotes) and breaking news, all received content must be processed and published a maximum *** For all other content feeds that are updated
at least once a day, content must be processed and published within a maximum of *** For all other content feeds (those updated less frequently than once per day), the content must be processed and published as soon as possible, and will at all
times display content for the current day. 
 Motricity will also provide monthly reporting of service interruptions, availability measures and
other data for contracted providers of Motricity Sourced Content in accordance with Section 6. 
 In addition, Motricity will be
responsible for all degradations and service impacting issues affecting the Services that are caused by providers of Motricity Sourced Content from a Motricity SLA performance perspective. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 24 

	4.	Incident Management 

  

	4.1.	Incident Resolution Responsibilities 

Incident resolution requires teamwork between Motricity and AT&T. A key element in this teamwork approach is AT&T’s understanding of the User
service(s) offered by Motricity. 
 All AT&T identified incidents concerning failures of the Services that cannot be solved by AT&T
representatives will be reported to Motricity Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. AT&T will assign a Severity Level per Table 4. If Motricity disagrees with the Severity assignment, both
parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon AT&T’s initial Severity assignment. 

Any reported incident that is caused by a failure that is outside Motricity’s Span of Control and not directly related to its delivery of a
subscriber service will be returned to AT&T with an appropriate explanation. Should Motricity determine that an incident being worked by Motricity Carrier Care Support Services is within AT&T’s control, the incident will be closed and
returned to AT&T for proper resolution. 
  

	4.1.1.	AT&T Contact Information 

 In order
for Motricity Carrier Care to effectively resolve Incidents, it is necessary for Motricity to have an accurate list of AT&T’s designated key personnel. This information will be exchanged between the two parties and updated as changes
warrant. Appendix A shows the type of contact information required, showing the current contacts at the Effective Date. This data will be maintained and updated by the two parties outside of this SLA document. 

 

							
	 AT&T
	 	 Hours of Operation
	 	 Role
	 	 Phone/Email

	NSD National Operations Center	 	24 x 7 x 365	 	Incident Management and Emergency Maintenance	 	***
				
	MMS External Partner Ops	 	 8:00 am – 5:00 pm PT

Monday – Friday
	 	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	 	***
				
	Change Management	 	 8:00 am – 5:00 pm PT

Monday – Friday
	 	Maintenance Notification – all maintenance	 	***

 Table 3, AT&T Contact Information 

 

	4.1.2.	AT&T Responsibilities 

 The following
section identifies the responsibilities of AT&T as it relates to this Service Level Agreement. 
  

	4.1.2.1.	General Responsibilities 

  

	 	•	 	 Acts as the primary and direct contact with the User. 

 

	 	•	 	 Answers simple questions and resolves minor issues such as resetting passwords or creating new User accounts. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 25 

	4.1.2.2.	Incident Responsibilities 

  

	 	•	 	 Creates a trouble ticket that clearly states the problem after gathering all pertinent information about the incident including name, User number,
password and any other additional information that is important to resolution of the incident. 

  

	 	•	 	 Records any subsequent conversation with the User relative to the incident in the same trouble ticket. 

 

	 	•	 	 “Owns” the resolution of an incident by coordinating its resolution within AT&T operational and technical environment and with Motricity
or its designees. 

  

	 	•	 	 Resolves the incident with the User or determines that the capability is outside the scope of current functionality. 

 

	 	•	 	 Explains the resolution of the incident to a technical peer or is capable of targeting the root technical problem for resolution.

  

	 	•	 	 Describes the incident in technical terms to an engineer or developer who is responsible for resolution of the incident. 

 

	 	•	 	 Explains the resolution of particular escalated trouble tickets to AT&T’s internal staff members when such an explanation may have the
potential for reducing the volume and categories of escalated trouble tickets. 

  

	4.1.2.3.	Service Responsibilities 

  

	 	•	 	 Uses and understands all Motricity service features that are available to the User. 

 

	4.1.2.4.	Technical Responsibilities 

  

	 	•	 	 Understands and is knowledgeable about problems that may arise during service usage. 

 

	 	•	 	 Understands and is knowledgeable with respect to functionality of supported handset models. 

 

	 	•	 	 Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. 

 

	 	•	 	 Understands and is knowledgeable with its network operations and is capable of discerning whether an incident is internal to its internal operations
before identifying the incident as a trouble ticket for Motricity. 

  

	4.1.3.	Incident Handling and Updates 

 The
Motricity Carrier Care Support Services group of Motricity will coordinate incident isolation, testing and repair work within Motricity and all contracted third party systems that are within Motricity’s Span of Control. During the incident
isolation and troubleshooting process, Motricity Carrier Care Support Services will communicate incident resolution progress with AT&T based upon the times specified in Table 4. Additionally, Motricity Carrier Care Support Services will
proactively inform AT&T when an issue or condition arises that may cause potential system anomalies and be a potential source for the creation trouble tickets. 

 

 26 

							
	 Motricity Incident
Level
	  	 Description
	  	 Update Method
	  	 Update

Objectives

	 Severity 1

(Sev1)

AT&T SIR1
	  	 Severity 1 problems are conditions that render the service inoperative and the inability to use the service has a critical effect on
operations. The condition is generally characterized by complete system failure and requires immediate restoration. Examples of this incident level being attained include:

 
 •     A
complete outage of critical service(s)
  

•     Loss of service or functionality feature that affects *** or more of
subscribers
  

•     A recurring anomaly impacting critical service(s).

 

•     Inability to provision a service.
	  	Email and phone	  	 First response within ***
  

First Update ***
  

Subsequent updates *** upon change in status.
  

Motricity will update AT&T with the information outlined in Appendix C.

				
	 Severity 2

(Sev2)

AT&T SIR2
	  	 Severity 2 problems are conditions under which the service is partially inoperative, but is still usable. The inoperative portion of the
service restricts operations but has a less critical effect than a Severity 1 condition. Examples of this incident level being attained include:
  

•     Loss of service and/or functionality that affects *** of the subscribers.

  

•     Loss of the ability to utilize some aspect of product features or
functionality.
	  	Email or phone	  	 First response ***
  

First update ***
  

Subsequent updates *** or upon change in status.
  

Motricity will update AT&T with the information outlined in Appendix C.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 27 

							
				
	 Severity 3

(Sev3)

AT&T SIR3
	  	 Severity 3 problems are generally non-service affecting conditions under which the service is usable and either has no material affect
on operations or has very limited affect on operations. The condition is not critical to overall operations, and does not severely restrict such operations. Examples of this incident level being attained include:

 
 •     A minor
degradation of the service that affects *** or less of the subscribers.
  

•     Non-service impacting intermittent system faults.

 
 •     Loss of
resources / capacity / traffic measurement function.
  

•     Loss of reporting functionality.

 
 •     Invalid
measurement data.
	  	Email	  	 First response ***
  

First update within ***
  

Subsequent updates *** as agreed between the two parties.
  

Motricity will update AT&T with the information outlined in Appendix C.

Table 4, Incident Handling Notification Timetable 
  

	4.1.4.	Technical Bridge and Executive Bridge 

During the resolution of a service affecting incident, AT&T may establish a Technical Bridge and/or an Executive Bridge for any Incident. Motricity
shall join the Technical Bridge upon *** notice from AT&T for Severity 1 issues as noted in Table 5 below. These bridges are used for NOC-to- NOC communication, troubleshooting, triage and escalation. Unless otherwise notified by AT&T, a
Technical Bridge or Executive Bridge will be established as follows: 
  

							
	 Action
	 	 Sev 1
	 	 Sev 2
	 	 Sev 3

	Technical Bridge	 	*** when reasonably possible)	 	*** sooner upon request from AT&T)	 	*** sooner upon request from AT&T)
				
	Executive Bridge	 	***	 	***	 	N/A

 Table 5, Timelines for Technical and
Executive Bridges 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 28 

	4.1.5.	Escalation Procedures 

  

	4.1.5.1.	Motricity Internal Escalation  

Escalation procedures are in place at Motricity to manage the resolution of incidents when they occur. If a Severity 1 (Sev1) incident is not resolved
within *** of when Motricity was made aware of the problem, the incident will be escalated within Motricity to the dedicated Manager of Service Operations, who will drive escalation and resolution of the incident within Motricity’s Operations
and Engineering groups, and ensure that AT&T is kept updated with the incident resolution process. The appropriate Business Development person will also be informed of the occurrence and status of any Sev1 incident. If the Sev1 incident has not
been resolved by the Motricity & AT&T NOC teams within *** the Director of Commercial Operations will become directly involved with driving the incident to resolution and communicating with the appropriate AT&T personnel. The status
of the incident will also be communicated to senior management within Motricity. 
  

	4.1.5.2.	AT&T Escalation to Motricity 

 In the
event that Motricity does not respond to AT&T within the times shown in Table 4, AT&T can request that the incident be escalated to the next level, based on the contact information shared between the two companies (see Appendix A for a list
of names that are current as of time of the Effective Date). All escalation requests must be initiated through the 7x24 contact information provided in Table 1, and not to the individual directly. Only in the event that the 7x24 representative does
not escalate within *** should the appropriate Motricity individual be contacted directly. AT&T must verify that escalation has not taken place prior to calling any Motricity employee directly. 

For the purposes of clarification, Table 6 provides escalation timelines for Severity 1 and 2 incidents, based on time after the incident was reported.
Severity 3 incidents seldom require escalation but in the event that AT&T believes that Motricity is not addressing the incident in a timely manner, the parties can mutually agree to elevate the priority of the incident, and treat it as a
Severity 2 incident. 
  

							
	 Escalation Level
	 	 Escalation Contact
	 	 Severity 1
	 	 Severity 2

	Level 1	 	Carrier Specialist	 	***	 	***
				
	Level 2	 	Manager – Service Operations	 	***	 	***
				
	Level 3	 	Director – Commercial Operations	 	***	 	***

 Table 6, Escalation Timetable 

 

	4.1.5.3.	Additional Escalation Information 

Motricity and AT&T will ensure that any additional processes that are required to ensure the smooth escalation of incidents within each organization
are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both parties. 

Motricity and AT&T will exchange the names and contact information of the personnel who need to be kept informed of progress during the escalation
process in Appendix A. Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be updated and kept current as part of this SLA, but will need to be
maintained separately by the two parties outside of this document. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 29 

	4.2.	WAP Handsets for Incident and Problem Management 

In order for Motricity to provide the most effective level of support, AT&T agrees to provide Motricity with two (2) testing units for each
device type specifically for supporting Incident and Problem Management. Each such device shall be appropriately provisioned and have a valid account and password as to properly access the AT&T network. Each such unit shall be the GA (general
availability) version of the handset and should be supplied to Motricity no less than 30 days prior to launch. 
  

	5.	Incident Reporting Process 

  

	5.1.	Communicating Incidents 

 AT&T will
communicate incidents to Motricity in the following manner: 
  

	 	•	 	 Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of carrier.care@Motricity.com.

  

	 	•	 	 Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory
Information” below), unless otherwise agreed between Motricity and AT&T. 

  

	 	•	 	 Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.

  

	5.1.1.	Mandatory Information for Incident Reporting 

For each AT&T originated incident, AT&T will make every effort to provide as much information to Motricity that will facilitate timely problem
determination and resolution. Upon notification of the incidents, the required information will be verified. When Motricity has received sufficient information, Motricity will begin resolving the incident and provide feedback to AT&T as
described above in Section 5.1 Communicating Incidents. 
 AT&T will use best efforts to provide Motricity the following information
via email for all reported incidents as required: 
  

	 	•	 	 Reference number assigned by AT&T. 

  

	 	•	 	 Motricity Service being used. 

  

	 	•	 	 System Identity number (usually phone number). 

  

	 	•	 	 Time and date of the transaction in question. 

  

	 	•	 	 Description of the incident. 

  

	 	•	 	 Severity of the incident or problem. 

  

	 	•	 	 List of specific steps to reproduce the problem if possible 

 

	 	•	 	 List of those actions taken by AT&T to verify the problem and that AT&T has attempted to resolve the incident. 

 

	 	•	 	 Other comments to provide additional information as needed. 

 

	 	•	 	 All communications that include references to time should be expressed using a 24-hour clock format and should always utilize and reference PST as the
standard time zone. 

  

 30 

	6.	Motricity Reports 

  

	6.1.	Post Mortem Reports 

 The purpose of the
Post-Mortem Report is to outline the known information regarding the incident and possible root causes and to summarize the incident resolution timeline. If known, it will also identify corrective actions to prevent its reoccurrence. Motricity will
create a Post-Mortem Report and provide such report to AT&T per Section 2.2.1. 
  

	6.2.	Service Level Reporting 

 Each month,
Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of Services associated
with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such month. 

Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately preceding month. It
is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. 

The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in
Appendix D: 
  

	 	•	 	 Total minutes in the current month 

  

	 	•	 	 Total available minutes for the reported month for each Service 

 

	 	•	 	 Calculated Service Availability, presented as a percentage for each Service 

 

	 	•	 	 Target Service Level Availability for each Service 

  

	 	•	 	 Variance from Target Service Level for each Service 

  

	 	•	 	 Overall Service Level Availability for the Services 

The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed in Appendix D:

 *** 
 The Monthly Service Level
Report shall also include, among other things, the following information for the Services listed in Appendix D: 
  

	 	•	 	 Appropriate performance metrics related to processing of
3rd party content feeds 

 

	 	•	 	 Overall Service Level Availability for Motricity contracted Third Party Content Providers 

 

	 	•	 	 Detailed log of all service impacting incidents for the month 

 

	6.3.	Open Issues List Reporting 

 Motricity
shall provide a weekly Open Issues Report, to be reviewed jointly with AT&T during the weekly Operations Call. Both parties agree to periodically review the appropriateness of the frequency of the Open Issues Report and Operations Call. This
report shall include the following information: 
  

	 	•	 	 Outage report including; 

  

	 	•	 	 Ticket Number 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

 31 

	 	•	 	 Start time 

  

	 	•	 	 End time 

  

	 	•	 	 Resolution 

  

	 	•	 	 Severity level 

  

	 	•	 	 Impact 

  

	 	•	 	 Number of Reported Issues and brief summary of the issues 

 

	 	•	 	 Date that each Reported Issue was opened 

  

	 	•	 	 Current Reported Issue status, and if resolved, the date of the resolution. 

 

	 	•	 	 Total number and description of unresolved issues. 

  

	7.	Change Control Management (CCM) 

  

	7.1.	Planned Maintenance by Motricity 

Motricity will ensure that any planned maintenance events under its Span of Control will be executed in a well-coordinated manner. Proper execution
includes notification to AT&T by Motricity Carrier Care Support Services. 
  

	7.1.1.	Service Interruptions and Advanced Notification Requirements 

Motricity will provide AT&T with *** advance notice (via email) of all planned maintenance activities resulting or potentially resulting in service
interruptions that will have a direct impact on the Services unless otherwise mutually agreed by the parties. Motricity may assume that AT&T accepts the scheduled maintenance unless Motricity is advised via email within *** prior to the time of
the planned event. 
 Unless otherwise arranged, Motricity will perform planned service interruptions from *** (the “AT&T Maintenance
Window”) or as otherwise communicated between the two parties. Notwithstanding the foregoing, upon AT&T’s sole discretion, the AT&T Maintenance Window may be extended to allow for maintenance, testing and/or validation of the
Services that falls outside of the AT&T Maintenance Window 
 *** 

Please Note: *** Any Motricity unplanned system downtime resulting from a AT&T maintenance activity or otherwise required on account of
AT&T’s action(s) or inaction(s), will not be counted against the Motricity SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation must be
directly attributable to the AT&T maintenance activities or otherwise required on account of AT&T’s action(s) or inaction(s). 
  

	7.1.2.	Communications Related to Planned Maintenance 

Motricity notification of planned maintenance will be communicated to AT&T through use of the Maintenance Request Worksheet shown in Appendix B.
Motricity will provide official notification to AT&T of the start and end of a planned maintenance activity via email to the contacts identified in Section 4.1.1. During all planned maintenance activities, AT&T will establish a
technical bridge for real time communication of status and progress, and Motricity will participate in that technical bridge unless otherwise agreed by both parties. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 32 

	7.1.3.	Canceling Planned Service Interruptions 

In the event of an AT&T emergency, AT&T may cancel the planned service interruption. Cancellation by AT&T may occur only if AT&T notifies
Motricity within one (1) business day of the scheduled start time of the maintenance window. Any notification of cancellation must come directly from either an Operations Manager or AT&T Team Leader via voice notification by calling *** for
local or International calls), with a follow-up email that should be sent to: 
 *** 

 

	7.1.4.	Restrictions Associated with AT&T’s Cancellation 

In the event that AT&T cancels a maintenance activity planned by Motricity, as defined in Section 7.1.1 above, and the parties are unable to
mutually agree on an alternative schedule, Motricity will not be held to the SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation must be directly
attributable to the postponed maintenance activities. 
 If an alternative schedule is agreed upon, but a failure occurs between the originally
approved maintenance window and the rescheduled maintenance window, Motricity will not be held to the SLA services measures for that related outage and/or degradation. 
  

	7.1.5.	Planned Service Interruptions by AT&T 

AT&T will provide Motricity with advance notice (via email to ***) of all planned maintenance activities requiring support from Motricity. AT&T
will make every effort to provide *** advance notice and will provide at a minimum *** advance notice of such activities. Such planned activities will exclude changes to Motricity software and/or configurations as these would require additional
notice. 
  

	7.1.6.	Unplanned Service Interruptions by AT&T 

AT&T will notify Motricity of any unplanned service interruptions via email to Motricity Carrier Care (***) as quickly as is reasonably possible for
AT&T. 
 Motricity will make all reasonable efforts to support AT&T in resolving the issue. Motricity may charge its standard
professional services fees for such efforts. 
  

	7.1.7.	Splash Page During Maintenance 

 The
parties will cooperate to display a “splash page” during any planned or emergency maintenance that would otherwise result in a TCP timeout from a WAP Gateway and other mutually agreed required maintenance activities requiring customer
requests to be blocked whenever reasonably technically feasible. Such a page will be presented to users of both the wired and wireless web access points, to inform them of temporary unavailability of the Services. Service of the splash page does not
constitute availability, but is categorized as either planned or unscheduled service interruption (in accordance with Section 7.1). AT&T will provide the static WML/xHTML content to be displayed in the “splash page”. 

 

	7.2.	Capacity Planning Forecasts 

 To ensure
the highest level of service, Motricity requires AT&T at least twice per year to provide a forecast estimating the growth of their customer base (3, 6, 9 and 12 months into the future) and likely service usage. This will allow Motricity to plan
the required resources to support the services for AT&T’s customers. If 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commisson.

  

 33 

 AT&T becomes aware of any material changes that would impact any forecast previously provided to
Motricity (e.g., if AT&T has a special promotion plan in which a high number of new customers are anticipated), Motricity must be given 30 days advance notice of any change in the forecast to prepare for such additional capacity. If AT&T
fails to provide Motricity with such notice, Motricity will not be held responsible for any failures to the performance objectives that could have been avoided had Motricity received such notice. A forecast provided pursuant to this section is only
a forecast and is not a commitment on behalf of AT&T for the forecasted amount. 
  

	8.	Financial Consequences of Non-Performance 

  

	8.1.	Financial Consequences for Failure to Meet Service Objectives 

The following sections define financial penalties for non-performance related to service objectives within the Motricity Span of Control. 

These non-performance penalties set forth in this Section 8 will apply commencing on the date of commercial launch of the Services, unless the
parties agree in writing to delay the application of non-performance of penalties for a particular Service or Services. The total financial penalties owed to AT&T under the Agreement will be subject to the SLA penalty cap set forth in Table 7
below. For purposes of clarity the SLA penalty cap under this Exhibit G-2 is not in addition to any other SLA exhibit. 
  

							
	 Effective date
	  	 	  	 SLA Penalty Cap
	  	 
	***	  		  	***	  	

 Table 7, Penalty Cap Phase-In Schedule 

For the purposes of the SLA, Motricity “Total Revenue” shall be calculated as follows: the sum of the *** For further detail regarding the
non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below. 
 For any month for which there is an
Availability and a Latency penalty due for the same period of time, Motricity shall be required to pay only the Availability penalty and the Latency penalty shall be waived when mutually agreed that there was a common or related cause. 

Motricity will deduct penalties for non-performance from the subsequent month’s invoice to AT&T for the Services. 

 

	8.2.	Service Availability 

  

	(a)	Service availability targets apply to Services provided to AT&T as described in the SLA Monitoring Requirements (Appendix D) below and will be reported as required
in Section 6 above. : 

  

							
	 Service Area
	  	 	  	 ***
	  	  
	***	  		  	***	  	
	***	  		  	***	  	
	***	  		  	***	  	

 Table 8, Service Availability Penalty Calculation 

 

	(b)	Subject to Section 8.1, Motricity agrees to pay to AT&T service availability failure fees computed on a monthly basis, as a calculation of (i) plus (ii):

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 34 

	i.	*** 

  

	ii.	*** 

 Motricity will utilize the most recent and
relevant historical user data available for the purpose of determining the percentage of users impacted during periods of unavailability. 
  

	8.3.	Service Latency 

 Service latency targets
apply to Services provided to AT&T as described in Appendix D and will be reported as required in Section 6 above. Notwithstanding the foregoing, non-performance penalties will apply solely to the following portions of the Services as
further described in Appendix D: 
  

					
	 	 	 ***
	 	 

 Table 9, Latency Penalty Calculation 

Subject to Section 8.1, Motricity agrees to pay to AT&T excessive latency fees based on performance according to Table 9 above
for each month of the SLA reporting period. In the event the monthly latency measurement for a particular Service Area listed in Table 2 above exceeds *** 
  

	8.4	*** 

  

	8.5	*** 

  

	9.	Right to Terminate 

  

	(a)	Right to Terminate for Failure to Meet Monthly Service Availability Requirement. 

In the event that the monthly service availability target described in Section 3.1 is not met for the Service Areas listed in
Section 8.2 above in any three calendar months within any four month period during the Term, then, at the end of any such third failed month, AT&T shall have the 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 35 

 right, in its sole discretion, to terminate the Agreement for cause upon thirty
(30) days prior written notice to Motricity or to provide Motricity notice of AT&T’s intent to develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the parties will use good faith
efforts to agree to and execute on a plan for Motricity to remedy the applicable performance failures and meet the service availability target set forth in Section 3.1. Upon implementation of any such mutually agreed plan, a new four month
measurement period to determine compliance with the service availability requirement will commence. 
  

	(b)	Right to Terminate for Failure to Meet Latency Requirement. 

In the event that the latency requirement described in Section 3.2 is not met for the Service Areas listed in Section 8.3 above
in any three calendar months within any four month period, then, at the end of any such third failed month, AT&T shall have the right, in its sole discretion, to terminate the Agreement for cause upon thirty (30) days prior written notice
to Motricity or to provide Motricity notice of AT&T’s intent to develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the parties will use good faith efforts to agree to and execute on
a plan for Motricity to remedy the applicable performance failures and meet the service latency target set forth in Section 3.2. Upon implementation of any such mutually agreed plan, a new four month measurement period to determine compliance
with the service availability requirement will commence. 
  

 36 

 Appendix A – Contact & Escalation List 

Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be
updated and kept current as part of this SLA, but will need to be maintained separately by the two parties outside of this document. 

Motricity Customer Care Contact Information 
  

			
	 Primary Contact (Single Point of Contact) 24 X 7

		
	 Contact Name
	  	Service Operations Center (SOC) / Carrier Care
		
	 Title
	  	N/A
		
	 Phone
	  	***
		
	 Email
	  	***
		
	 Level 1 Escalation
	  	
		
	 Contact Name
	  	***
		
	 Title
	  	Manager, Service Operations
		
	 Phone
	  	***
		
	 Email
	  	***
		
	 Level 2 Escalation
	  	
		
	 Contact Name
	  	***
		
	 Title
	  	Director, Commercial Operations
		
	 Phone
	  	***
		
	 Email
	  	***
		
	 Level 3 Escalation
	  	
		
	 Contact Name
	  	***
		
	 Title
	  	Sr. Director - Systems & Network Operations
		
	 Phone
	  	***
		
	 Email
	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commisson.

  

 37 

 AT&T Contact Information 

 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	NSD National Operations Center	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	MMS External Partner Ops	  	8:00 am – 5:00 pm PT Monday – Friday	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	Change Management	  	8:00 am – 5:00 pm PT Monday – Friday	  	Maintenance Notification – all maintenance	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commisson.

  

 38 

 Appendix B – Maintenance Request Worksheet 

This Maintenance Request Worksheet is be sent to: *** and *** 

 

	1)	Title of Maintenance 

  

	2)	Brief Description of Maintenance 

  

	 	•	 	 Scope and full description 

  

	 	•	 	 AT&T service 

  

	3)	Maintenance Start Date & Time 

  

	4)	Maintenance End Date & Time 

  

	5)	AT&T Service Impact 

  

	 	•	 	 Impact to AT&T internal & external customers 

 

	 	•	 	 Explanation of Information Service unavailability 

  

	6)	Information Service Impact Assessment (within the scheduled window) 

  

	 	•	 	 Duration in minutes 

  

	 	•	 	 Estimated start/end time of AT&T service impact 

  

	7)	Risk Assessment 

  

	8)	Partner Maintenance Request Number 

  

	9)	Point of Contact 

  

	 	•	 	 Name, telephone numbers 

  

	10)	Maintenance Install Team 

  

	11)	Update Schedule 

  

	 	•	 	 Cancellation of Maintenance – as soon as possible 

 

	 	•	 	 Start of Maintenance Window 

  

	 	•	 	 Notify when Down Time begins 

  

	 	•	 	 Notify when Information Service is restored (Down Time ends) 

 

	 	•	 	 Notify of Problem 

  

	 	•	 	 Maintenance runs outside window 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 39 

 Appendix C – Incident Notification 

Incident Notification or Trouble Ticket (send to: ***) 
  

	1)	Title of Incident 

  

	2)	Brief Description of Incident 

  

	 	•	 	 Should include scope (AT&T service impacted) 

  

	3)	Start Date and Time 

  

	4)	Information Service Resolution Date and Time 

  

	5)	Duration of Outage 

  

	 	•	 	 Provided at time of restoration 

  

	6)	AT&T Information Service Impact 

  

	 	•	 	 Impact to AT&T End Customer 

  

	7)	Partner Ticket Number 

  

	8)	Partner Severity Level 

  

	 	•	 	 Based on quantified Information Service impact 

  

	9)	Technical Action Take to Correct Incident 

  

	 	•	 	 Steps taken to restore Information Service 

  

	10)	Initial Root Cause 

  

	 	•	 	 Suspect root cause (brief) 

  

	 	•	 	 Formal RCA for SIR 1 or chronic issues of lower severity 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 40 

 Appendix D – SLA Monitoring Requirements 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 41 

 Appendix E – Media Net SLA Penalty Calculation Model 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 49 

 EXHIBIT G-2 – SERVICE LEVEL AGREEMENT – WEB BASED SERVICES 

 

	1.	General Information 

  

	1.1.	Purpose 

 The purpose of this document is
to identify the levels of service that will be maintained by Motricity and to provide this information to operations personnel of both parties responsible for the monitoring and/or support of the Services. 

 

	1.2.	Scope 

 This Service Level Agreement (SLA)
describes the basic level of service that will be provided by Motricity in its support of the delivery of the Services to AT&T for WEB based applications (‘“WEB Services”). For purposes of clarity reference to Service in this SLA
means the WEB Services. 
 This agreement describes the requirements for the following: 

 

	 	f)	support and maintenance of all Motricity and third-party hardware and software for the Services 

 

	 	g)	7x24x365 support and response requirements for support calls; 

  

	 	h)	fixes, patches, and minor enhancements; 

  

	 	i)	new software releases that contain fixes to defects in production feature functionality; and 

 

	 	j)	on-site resources to support acceptance testing, trouble shooting, and system upgrades. 

This SLA also defines requirements for response (including email, telephone, remote, and on-site) and resolution timeframes related to Severity 1,
Severity 2, and Severity 3 incidents, as well as non-performance financial penalties which will be owed to AT&T for failures to meet certain obligations defined herein. 

This document also defines expectations relating to: 
  

	 	•	 	 Motricity and AT&T Responsibilities with respect to the Services 

 

	 	•	 	 Service Performance Objectives 

  

	 	•	 	 Incident Management 

  

	 	•	 	 Incident Reporting Process 

  

	 	•	 	 Operational Reports 

  

	 	•	 	 Change Control Management 

This document should be used as a reference for AT&T’s Network Operations and its contracted affiliates and Motricity in support of the
Services. It provides the framework for surveillance, isolation, analysis, and resolution of problems related to the Services. 
 As a means to
ensure the highest level of accuracy and efficiency for both AT&T and Motricity, this SLA supersedes all existing Service Level Agreements relating to the Services. 

For a complete list of the Services that are subject to this SLA, see the SLA Monitoring Requirements (Appendix D) below. 

 

	1.3.	Out of Scope 

 The following items are deemed to
be outside the scope of this SLA; however, both parties will make a good faith effort to establish the following independently from this SLA. 
  

 50 

 *** 
  

	1.4.	Definitions 

 For purposes
of this SLA, following definitions apply: 
 Service Area refers to the specific Service components for which financial
consequences for non-performance apply under this SLA. 
 My MEdia Net Login Page is a Service Area that refers to the
specific login web page for My MEdia Net. 
 My MEdia Net Home Page is a Service Area that refers to the specific web page
that a User views after the My MEdia Net Login Page. 
 My MEdia Net Category Applications is a Service Area that refers
to the MEdia Net Service applications provided to AT&T by Motricity and/or hosted by Motricity for AT&T since November 17, 2005. 

“MEdia Net Active Links” or “Active Links” is a Service Area that means links which can be added to a
User’s MEdia Net Home Page, can be either dynamic or static. Dynamic Active Links are those which contain both category links and dynamic content which is updated periodically throughout the day. Static Active Links are bookmarks which do not
contain feed-driven dynamic content (also referred to as “Bubbles.”) 
 “WEB Application(s)” means the
MEdia Net software applications that are accessed via a personal computer. 
 “WEB Application User Ratio” as
used in Section 8 is calculated on a monthly basis by dividing the number of unique WEB Application Users by the number of unique MEdia Net Users that customize the like-for-like MEdia Net Service via the MEdia Net WAP Services. 

 

	2.	Responsibilities and Services 

 This
Section 2 describes Motricity’s support responsibilities with respect to the Services, and the corresponding responsibilities of AT&T. 
  

	2.1.	Motricity Responsibilities 

 Motricity
will provide day-to-day service operations, maintenance and administration in support of the Services that are within Motricity’s Span of Control, as described below. 

Span of Control is defined as those areas of functionality that are under the direct control of Motricity. This includes functionality that is provided
by external vendors or suppliers with whom Motricity has a contractual relationship, including feeds from providers of Motricity Sourced Content. 

It is the intention of Motricity to expeditiously remedy incidents that have been identified either internally by Motricity or AT&T. Corrective
action by Motricity assumes that the incident is within its Span of Control and AT&T has provided all relevant information, if available, to Motricity. See the section entitled Mandatory Information for Incident Reporting for required
reporting information. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 51 

 Motricity will pursue the resolution of an incident with outside vendors provided Motricity has a
contractual arrangement with the vendor. During the resolution period, Motricity will issue updates to AT&T pursuant to the severity of the incident, as described later in this document. 

Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is outside of
Motricity’s Span of Control. 
  

	2.2.	Motricity Carrier Care 

 The Motricity
Carrier Care Support Services team is an interface between AT&T’s Level 2 Support Group (AT&T’s non-customer facing group) and Motricity for support of services provided by Motricity. This arrangement provides AT&T with access
to a single point of contact for reporting incidents, receiving updates and escalation. Table 1 provides the Motricity Carrier Care hours of operation and contact information. A complete list of all contacts is also shown in Appendix
A. These contacts are to be contacted per the escalation procedures outlined in Section 3. 
  

			
	 Hours of Operation
	  	24 hours a day, 7 days a week and 365 days a year (7/24/365)
		
	 Contact Phone Number
	  	***
		
	 Email Address
	  	***

 Table 1, Motricity Carrier Care Contact
Information 
  

	2.2.1.	Motricity Support Services 

 The following
list identifies services that are offered by Motricity Support Services to AT&T: 
  

	 	•	 	 Telephone and email support for incident resolution 

  

	 	•	 	 Advisory Bulletins 

  

	 	•	 	 Notification of planned maintenance activities 

  

	 	•	 	 Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request.
*** 

  

	2.2.2.	PC Pages Support 

 As applicable, the PC
Pages related Services will operate on browsers that are HTML 4.0 Compliant, specifically, Internet Explorer (IE) 5.0 and above. Motricity will make commercially reasonable efforts to support other browsers that demonstrate significant market
presence. 
  

	2.3.	AT&T Responsibilities 

 AT&T will
provide support for Incident Management as detailed in Section 4. 
  

	3.	Service Performance Objectives 

  

	3.1	Service Availability 

 Service
Availability (SA) is defined as the amount of time the Service is up excluding planned Maintenance and AT&T caused outages, computed as: 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 52 

 The above calculations allow a weighting for partial outages and degraded service, such that only the
fraction of Users denied service contributes to negative Service Availability. 
 For purposes of clarity where the Service is
“available” but in a cached state it is considered inoperable and the SLA non-performance penalties will be applicable as set forth herein. 
  

	3.1.1	Service Availability Target  

Motricity shall provide an overall system service availability of *** for all Services listed in the SLA Monitoring Requirements (Appendix D)
below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in Section 6.2 below. This measurement excludes downtimes caused by AT&T and service interruptions due to planned
maintenance approved in advance by AT&T. 
  

	3.2	Service Latency 

 User requests for
Services shall be fulfilled in accordance with Table 2 below for each calendar month. This includes delivery of all bytes of the response (content plus protocol overhead) that Motricity controls (i.e. service requests and subsequent requests for
which the browser’s URL target is hosted by Motricity). 
 Motricity will achieve the latency targets set forth in Table 2 below on the
schedule set forth in Table 2. The parties agree to review such latency targets from time to time during the Term and to assess whether to adjust the latency. Unless otherwise mutually agreed, these are the targets for penalties as set forth in
Section 8.3. 
 Table 2, Latency Target Ramp 
  

									
	 ***
	  	 	  	 	  	 	  	 

 These requirements are specific to the portion of end to end Latency incurred within
the Motricity’s Span of Control and will be measured from the secure network nearest the Motricity border router. The design of latency monitoring infrastructure will ensure appropriate components of the request and response are adequately
measured. The implementation of latency monitoring infrastructure will include the deployment of a separate and specific server(s) for the purpose of monitoring and fault management. The latency introduced by the GPRS network, the WAP Gateway and
other elements of the AT&T Network are excluded from the latency measurements described above. 
  

	3.3	Legacy Components Supporting MEdia Net 

The following Legacy Services will not be held to the Service Availability as noted above but will meet the legacy Service Availability of *** basis as
set forth below: 
 *** 
 Service
Availability (SA) is defined as the amount of time the service is up excluding planned Maintenance and AT&T caused outages, computed as: 

*** 
 The above calculations allow a weighting
for partial outages and degraded service, such that only the fraction of Users denied service contributes to negative Service Availability. 
  

	3.4	*** 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 53 

	3.5	Third-Party Content Providers 

 Motricity
will be responsible for the performance, service availability and service latency of all providers of Motricity Sourced Content with whom Motricity has a contract. Where such content provider contracts exist, Motricity will perform appropriate
alarming, monitoring and fault management to ensure that performance of these providers fully supports the service objectives defined in this SLA. Motricity will also identify those content providers to AT&T and provide notification of changes
to such contractual relationships no less than 30 days in advance of such changes becoming effective. 
 Expectations for processing of third
party content feeds as set forth in Appendix D are as follows: For streaming content (sports scores and stock quotes) and breaking news, all received content must be processed and published a maximum of *** For all other content feeds that
are updated at least once a day, content must be processed and published within *** For all other content feeds (those updated less frequently than once per day), the content must be processed and published as soon as possible, and will at all times
display content for the current day. 
 Motricity will also provide monthly reporting of service interruptions, availability measures and other
data for contracted providers of Motricity Sourced Content in accordance with Section 6. 
 In addition, Motricity will be
responsible for all degradations and service impacting issues affecting the Services that are caused by providers of Motricity Sourced Content from a Motricity SLA performance perspective. 

 

	4.	Incident Management 

  

	4.1.	Incident Resolution Responsibilities 

Incident resolution requires teamwork between Motricity and AT&T. A key element in this teamwork approach is AT&T’s understanding of the User
service(s) offered by Motricity. 
 All AT&T identified incidents concerning failures of the Services that cannot be solved by AT&T
representatives will be reported to Motricity Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. AT&T will assign a Severity Level per Table 4. If Motricity disagrees with the Severity assignment,
both parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon AT&T’s initial Severity assignment. 

Any reported incident that is caused by a failure that is outside Motricity’s Span of Control and not directly related to its delivery of a
subscriber service will be returned to AT&T with an appropriate explanation. Should Motricity determine that an incident being worked by Motricity Carrier Care Support Services is within AT&T’s control, the incident will be closed and
returned to AT&T for proper resolution. 
  

	4.1.1.	AT&T Contact Information 

 In order
for Motricity Carrier Care to effectively resolve Incidents, it is necessary for Motricity to have an accurate list of AT&T’s designated key personnel. This information will be exchanged between the two parties and updated as changes
warrant. Appendix A shows the type of contact information required, showing the current contacts at the Effective Date. This data will be maintained and updated by the two parties outside of this SLA document. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 54 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	NSD National Operations Center	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	MMS External Partner Ops	  	8:00 am – 5:00 pm PT Monday – Friday	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	Change Management	  	8:00 am – 5:00 pm PT Monday – Friday	  	Maintenance Notification – all maintenance	  	***

 Table 3, AT&T Contact Information 

 

	4.1.2.	AT&T Responsibilities 

 The following
section identifies the responsibilities of AT&T as it relates to this Service Level Agreement. 
  

	4.1.2.1.	General Responsibilities 

  

	 	•	 	 Acts as the primary and direct contact with the User. 

 

	 	•	 	 Answers simple questions and resolves minor issues such as resetting passwords or creating new User accounts. 

 

	4.1.2.2.	Incident Responsibilities 

  

	 	•	 	 Creates a trouble ticket that clearly states the problem after gathering all pertinent information about the incident including name, User number,
password and any other additional information that is important to resolution of the incident. 

  

	 	•	 	 Records any subsequent conversation with the User relative to the incident in the same trouble ticket. 

 

	 	•	 	 “Owns” the resolution of an incident by coordinating its resolution within AT&T operational and technical environment and with Motricity
or its designees. 

  

	 	•	 	 Resolves the incident with the User or determines that the capability is outside the scope of current functionality. 

 

	 	•	 	 Explains the resolution of the incident to a technical peer or is capable of targeting the root technical problem for resolution.

  

	 	•	 	 Describes the incident in technical terms to an engineer or developer who is responsible for resolution of the incident. 

 

	 	•	 	 Explains the resolution of particular escalated trouble tickets to AT&T’s internal staff members when such an explanation may have the
potential for reducing the volume and categories of escalated trouble tickets. 

  

	4.1.2.3.	Service Responsibilities 

  

	 	•	 	 Uses and understands all Motricity service features that are available to the User. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 55 

	4.1.2.4.	Technical Responsibilities 

  

	 	•	 	 Understands and is knowledgeable about problems that may arise during service usage. 

 

	 	•	 	 Understands and is knowledgeable with respect to functionality of supported handset models. 

 

	 	•	 	 Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. 

 

	 	•	 	 Understands and is knowledgeable with its network operations and is capable of discerning whether an incident is internal to its internal operations
before identifying the incident as a trouble ticket for Motricity. 

  

	4.1.3.	Incident Handling and Updates 

 The
Motricity Carrier Care Support Services group of Motricity will coordinate incident isolation, testing and repair work within Motricity and all contracted third party systems that are within Motricity’s Span of Control. During the incident
isolation and troubleshooting process, Motricity Carrier Care Support Services will communicate incident resolution progress with AT&T based upon the times specified in Table 4. Additionally, Motricity Carrier Care Support Services will
proactively inform AT&T when an issue or condition arises that may cause potential system anomalies and be a potential source for the creation trouble tickets. 

 

 56 

							
	 Motricity
Incident Level
	  	 Description
	  	Update
Method	  	 Update

Objectives

	 Severity 1

(Sev1)
 AT&T SIR1
	  	 Severity 1 problems are conditions that render the service inoperative and the inability to use the service has a critical effect on
operations. The condition is generally characterized by complete system failure and requires immediate restoration. Examples of this incident level being attained include:

 
 •     A
complete outage of critical service(s)
  

•     Loss of service or functionality feature that *** or more of
subscribers
  

•     A recurring anomaly impacting critical service(s).

 

•     Inability to provision a service.

 
 CPS and Care Tools which are not customer facing are not included in this definition.

	  	Email
and
phone	  	 First response within ***
  

First Update within ***
  

Subsequent updates *** or upon change in status.
  

Motricity will update AT&T with the information outlined in Appendix C.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 57 

							
	 Severity 2
 (Sev2)

AT&T SIR2
	  	 Severity 2 problems are conditions under which the service is partially inoperative, but is still usable. The inoperative portion of the
service restricts operations but has a less critical effect than a Severity 1 condition. Examples of this incident level being attained include:
  

•     Loss of service and/or functionality that affects *** of the subscribers.

  

•     Loss of the ability to utilize some aspect of product features or
functionality.
  

•     A complete outage of a CPS or Care Tools
	  	Email
or
phone	  	 First response within ***
  

First update within ***
  

Subsequent updates *** or upon change in status.
  

Motricity will update AT&T with the information outlined in Appendix C.

				
	 Severity 3
 (Sev3)

AT&T SIR3
	  	 Severity 3 problems are generally non-service affecting conditions under which the service is usable and either has no material affect
on operations or has very limited affect on operations. The condition is not critical to overall operations, and does not severely restrict such operations. Examples of this incident level being attained include:

 
 •     A minor
degradation of the service that affects *** or less of the subscribers.
  

•     Non-service impacting intermittent system faults.

 
 •     Loss of
resources / capacity / traffic measurement function.
  

•     Loss of reporting functionality.

 
 •     Invalid
measurement data.
  

•     Web interface defects that have little or no impact on a User’s ability
to utilize service features and functions.
	  	Email	  	 First response within ***
  

First update within ***
  

Subsequent updates *** as agreed between the two parties.
  

Motricity will update AT&T with the information outlined in Appendix C.

Table 4, Incident Handling Notification Timetable 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 58 

	4.1.4.	Technical Bridge and Executive Bridge 

During the resolution of a service affecting incident, AT&T may establish a Technical Bridge and/or an Executive Bridge for any Incident. Motricity
shall join the Technical Bridge upon fifteen (15) minutes notice from AT&T for Severity 1 issues as noted in Table 5 below. These bridges are used for NOC-to-NOC communication, troubleshooting, triage and escalation. Unless otherwise
notified by AT&T, a Technical Bridge or Executive Bridge will be established as follows: 
  

							
	 Action
	  	 Sev 1
	  	 Sev 2
	  	 Sev 3

	Technical Bridge	  	*** when reasonably possible)	  	*** (or sooner upon request from AT&T)	  	*** (or sooner upon request from AT&T)
				
	Executive Bridge	  	***	  	***	  	N/A

 Table 5, Timelines for Technical and Executive
Bridges 
  

	4.1.5.	Escalation Procedures 

  

	4.1.5.1. 	Motricity Internal Escalation 

 Escalation
procedures are in place at Motricity to manage the resolution of incidents when they occur. If a Severity 1 (Sev1) incident is not resolved within *** of when Motricity was made aware of the problem, the incident will be escalated within Motricity
to the dedicated Manager of Service Operations, who will drive escalation and resolution of the incident within Motricity’s Operations and Engineering groups, and ensure that AT&T is kept updated with the incident resolution process. The
appropriate Business Development person will also be informed of the occurrence and status of any Sev1 incident. 
 If the Sev1 incident has not
been resolved by the Motricity & AT&T NOC teams *** the Director of Commercial Operations will become directly involved with driving the incident to resolution and communicating with the appropriate AT&T personnel. The status of the
incident will also be communicated to senior management within Motricity. 
  

	4.1.5.2. 	AT&T Escalation to Motricity 

 In the
event that Motricity does not respond to AT&T within the times shown in Table 4, AT&T can request that the incident be escalated to the next level, based on the contact information shared between the two companies (see Appendix
A for a list of names that are current as of time of the Effective Date). All escalation requests must be initiated through the 7x24 contact information provided in Table 1, and not to the individual directly. Only in the event that the
7x24 representative does not escalate within *** should the appropriate Motricity individual be contacted directly. AT&T must verify that escalation has not taken place prior to calling any Motricity employee directly. For the purposes of
clarification, Table 6 provides escalation timelines for Severity 1 and 2 incidents, based on time after the incident was reported. Severity 3 incidents seldom require escalation but in the event that AT&T believes that Motricity is not
addressing the incident in a timely manner, the parties can mutually agree to elevate the priority of the incident, and treat it as a Severity 2 incident. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 59 

							
	 Escalation Level
	  	 Escalation Contact
	  	Severity 1	  	Severity 2
	Level 1	  	Carrier Specialist	  	***	  	***
				
	Level 2	  	Manager – Service Operations	  	***	  	***
				
	Level 3	  	Director – Commercial Operations	  	***	  	***

 Table 6, Escalation Timetable 

 

	4.1.5.3. 	Additional Escalation Information 

Motricity and AT&T will ensure that any additional processes that are required to ensure the smooth escalation of incidents within each organization
are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both parties. 

Motricity and AT&T will exchange the names and contact information of the personnel who need to be kept informed of progress during the escalation
process in Appendix A. Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be updated and kept current as part of this SLA, but will need to be
maintained separately by the two parties outside of this document. 
  

	5.	Incident Reporting Process 

  

	5.1.	Communicating Incidents 

 AT&T will
communicate incidents to Motricity in the following manner: 
  

	 	•	 	 Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of ***.  

 

	 	•	 	 Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory
Information” below), unless otherwise agreed between Motricity and AT&T. 

  

	 	•	 	 Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.

  

	5.1.1.	Mandatory Information for Incident Reporting 

For each AT&T originated incident, AT&T will make every effort to provide as much information to Motricity that will facilitate timely
problem determination and resolution. Upon notification of the incidents, the required information will be verified. When Motricity has received sufficient information, Motricity will begin resolving the incident and provide feedback to AT&T as
described above in Section 5.1 Communicating Incidents. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 60 

 AT&T will use best efforts to provide Motricity the following information via email for all reported
incidents as required: 
  

	 	•	 	 Reference number assigned by AT&T. 

  

	 	•	 	 Motricity Service being used. 

  

	 	•	 	 System Identity number (usually phone number). 

  

	 	•	 	 Time and date of the transaction in question. 

  

	 	•	 	 Description of the incident. 

  

	 	•	 	 Severity of the incident or problem. 

  

	 	•	 	 List of specific steps to reproduce the problem if possible 

 

	 	•	 	 List of those actions taken by AT&T to verify the problem and that AT&T has attempted to resolve the incident. 

 

	 	•	 	 Other comments to provide additional information as needed. 

 

	 	•	 	 All communications that include references to time should be expressed using a 24-hour clock format and should always utilize and reference PST as the
standard time zone. 

  

	6.	Motricity Reports 

  

	6.1.	Post Mortem Reports 

 The purpose of the
Post-Mortem Report is to outline the known information regarding the incident and possible root causes and to summarize the incident resolution timeline. If known, it will also identify corrective actions to prevent its reoccurrence. Motricity will
create a Post-Mortem Report and provide such report to AT&T per Section 2.2.1. 
  

	6.2.	Service Level Reporting 

 Each
month, Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of
Services associated with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such
month. 
 Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately
preceding month. It is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. 

The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in
Appendix D: 
  

	 	•	 	 Total minutes in the current month 

  

	 	•	 	 Total available minutes for the reported month for each Service 

 

	 	•	 	 Calculated Service Availability, presented as a percentage for each Service 

 

	 	•	 	 Target Service Level Availability for each Service 

  

	 	•	 	 Variance from Target Service Level for each Service 

  

	 	•	 	 Overall Service Level Availability for the Services 

  

 61 

 The Monthly Service Level Report shall include, among other things, the following information related to
latency for the Services listed in Appendix D: 
 *** 

The Monthly Service Level Report shall also include, among other things, the following information for the Services listed in Appendix D:

  

	 	•	 	 Detailed log of all service impacting incidents for the month 

 

	 	•	 	 Service levels achieved for Users of the PC Pages and Users of the Phone Pages as listed in Section 3.3 above.

  

	6.3.	Open Issues List Reporting 

 Motricity
shall provide a weekly Open Issues Report, to be reviewed jointly with AT&T during the weekly Operations Call. Both parties agree to periodically review the appropriateness of the frequency of the Open Issues Report and Operations Call. This
report shall include the following information: 
  

	 	•	 	 Outage report including; 

  

	 	•	 	 Ticket Number 

  

	 	•	 	 Start time 

  

	 	•	 	 End time 

  

	 	•	 	 Resolution 

  

	 	•	 	 Severity level 

  

	 	•	 	 Impact 

  

	 	•	 	 Number of Reported Issues and brief summary of the issues 

 

	 	•	 	 Date that each Reported Issue was opened 

  

	 	•	 	 Current Reported Issue status, and if resolved, the date of the resolution. 

 

	 	•	 	 Total number and description of unresolved issues. 

  

	7.	Change Control Management (CCM) 

  

	7.1.	Planned Maintenance by Motricity 

Motricity will ensure that any planned maintenance events under its Span of Control will be executed in a well-coordinated manner. Proper execution
includes notification to AT&T by Motricity Carrier Care Support Services. 
  

	7.1.1.	Service Interruptions and Advanced Notification Requirements 

Motricity will provide AT&T with *** advance notice (via email) of all planned maintenance activities resulting or potentially resulting in service
interruptions that will have a direct impact on the Services unless otherwise mutually agreed by the parties. Motricity may assume that AT&T accepts the scheduled maintenance unless Motricity is advised via email within *** prior to the time of
the planned event. 
 Unless otherwise arranged, Motricity will perform planned service interruptions *** (the “AT&T Maintenance
Window”) or as otherwise communicated between the two parties. Notwithstanding the foregoing, upon AT&T’s sole discretion, the AT&T Maintenance Window may be extended to allow for maintenance, testing and/or validation of the
Services that falls outside of the AT&T Maintenance Window. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 62 

 *** 

Please Note: *** Any Motricity unplanned system downtime resulting from a AT&T maintenance activity or otherwise required on
account of AT&T’s action(s) or inaction(s), will not be counted against the Motricity SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation
must be directly attributable to the AT&T maintenance activities or otherwise required on account of AT&T’s action(s) or inaction(s). 
  

	7.1.2.	Communications Related to Planned Maintenance 

Motricity notification of planned maintenance will be communicated to AT&T through use of the Maintenance Request Worksheet shown in Appendix
B. Motricity will provide official notification to AT&T of the start and end of a planned maintenance activity via email to the contacts identified in Section 4.1.1. During all planned maintenance activities, AT&T will
establish a technical bridge for real time communication of status and progress, and Motricity will participate in that technical bridge unless otherwise agreed by both parties. 

 

	7.1.3.	Canceling Planned Service Interruptions 

In the event of an AT&T emergency, AT&T may cancel the planned service interruption. Cancellation by AT&T may occur only if AT&T notifies
Motricity within one (1) business day of the scheduled start time of the maintenance window. Any notification of cancellation must come directly from either an Operations Manager or AT&T Team Leader via voice notification by calling
*** for local or International calls), with a follow-up email that should be sent to: 
 *** 

 

	7.1.4.	Restrictions Associated with AT&T’s Cancellation 

In the event that AT&T cancels a maintenance activity planned by Motricity, as defined in Section 7.1.1 above, and the parties are unable
to mutually agree on an alternative schedule, Motricity will not be held to the SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation must be directly
attributable to the postponed maintenance activities. 
 If an alternative schedule is agreed upon, but a failure occurs between the originally
approved maintenance window and the rescheduled maintenance window, Motricity will not be held to the SLA services measures for that related outage and/or degradation. 
  

	7.1.5.	Planned Service Interruptions by AT&T 

AT&T will provide Motricity with advance notice (via email to ***) of all planned maintenance activities requiring support from
Motricity. AT&T will make every effort to provide *** advance notice and will provide at a minimum *** advance notice of such activities. Such planned activities will exclude changes to Motricity software and/or configurations as these would
require additional notice. 
  

	7.1.6.	Unplanned Service Interruptions by AT&T 

AT&T will notify Motricity of any unplanned service interruptions via email to Motricity Carrier Care (***) as quickly as is reasonably
possible for AT&T. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 63 

 Motricity will make all reasonable efforts to support AT&T in resolving the issue. Motricity may charge
its standard professional services fees for such efforts. 
  

	7.1.7.	Splash Page During Maintenance 

 The
parties will cooperate to display a “splash page” during any planned or emergency maintenance that would otherwise result in a TCP timeout from a WAP Gateway and other mutually agreed required maintenance activities requiring customer
requests to be blocked whenever reasonably technically feasible. Such a page will be presented to users of both the wired and wireless web access points, to inform them of temporary unavailability of the Services. Service of the splash page does not
constitute availability, but is categorized as either planned or unscheduled service interruption (in accordance with Section 7.1). AT&T will provide the static WML/xHTML content to be displayed in the “splash page”.

  

	7.2.	Capacity Planning Forecasts 

 To ensure
the highest level of service, Motricity requires AT&T at least twice per year to provide a forecast estimating the growth of their customer base (3, 6, 9 and 12 months into the future) and likely service usage. This will allow Motricity to plan
the required resources to support the services for AT&T’s customers. If AT&T becomes aware of any material changes that would impact any forecast previously provided to Motricity (e.g., if AT&T has a special promotion plan in which
a high number of new customers are anticipated), Motricity must be given 30 days advance notice of any change in the forecast to prepare for such additional capacity. If AT&T fails to provide Motricity with such notice, Motricity will not be
held responsible for any failures to the performance objectives that could have been avoided had Motricity received such notice. A forecast provided pursuant to this section is only a forecast and is not a commitment on behalf of AT&T for the
forecasted amount. 
  

	8.	Financial Consequences of Non-Performance 

  

	8.1.	Financial Consequences for Failure to Meet Service Objectives 

The following sections define financial penalties for non-performance related to service objectives within the Motricity Span of Control. 

These non-performance penalties set forth in this Section 8 will apply commencing on the date of commercial launch of the Services, unless the
parties agree in writing to delay the application of non-performance of penalties for a particular Service or Services. The total financial penalties owed to AT&T under the Agreement will be subject to the SLA penalty cap set forth in Table 7 of
Exhibit G-1. For purposes of clarity the SLA penalty cap under this Exhibit G-2 is not in addition to any other SLA exhibit. 
 For any WEB
Services that do not meet the monthly Service objectives set forth within this SLA, Motricity will calculate the aggregate WEB Application User Ratio for the affected WEB Applications to determine the SLA penalty cap to be applied for the month in
which the Service objectives were not met. 
  

 64 

					
	 WEB Application User Ratio
	  	 SLA Penalty Cap
	  	 Illustrative Example

using *** Total

Revenue

	 ***
	  	***	  	***
	 ***
	  	***	  	***
	 ***
	  	***	  	***
	 ***
	  	***	  	***
	 ***
	  	***	  	***

 Table 7, SLA Penalty Cap

 For the purposes of the SLA, “Total Revenue” shall be calculated as follows: the sum of the *** For further detail regarding the
non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below. 
 For any month for which there
is an Availability and a Latency penalty due for the same period of time, Motricity shall be required to pay only the Availability penalty and the Latency penalty shall be waived when mutually agreed that there was a common or related cause.

 Motricity will deduct penalties for non-performance from the subsequent month’s invoice to AT&T for the Services. 

 

	8.2.	Service Availability 

  

	(b)	Service availability targets apply to Services provided to AT&T as described in the SLA Monitoring Requirements (Appendix D) below and will be reported as
required in Section 6 above. [    ]: 

  

							
	 Service Area
	 	 	 	 ***
	  	 
	***	 		 	***	  	
	***	 		 	***	  	
	***	 		 	***	  	
	***	 		 	***	  	

 Table 8, Service Availability Penalty Calculation 

 

	(c)	Subject to Section 8.1, Motricity agrees to pay to AT&T service availability failure fees computed on a monthly basis, as a calculation of (i) plus (ii):

 *** 
 Motricity will
utilize the most recent and relevant historical user data available for the purpose of determining the percentage of users impacted during periods of unavailability. 
  

	8.3.	Service Latency 

 Service latency targets
apply to Services provided to AT&T as described in Appendix D and will be reported as required in Section 6 above. Notwithstanding the foregoing, non-performance penalties will apply solely to the following portions of the
Services as further described in Appendix D: 
  

					
	 	  	 ***
	  	 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 65 

 Table 9, Latency Penalty Calculation 

Subject to Section 8.1, Motricity agrees to pay to AT&T excessive latency fees based on performance according to Table 9 above for
each month of the SLA reporting period. In the event the monthly latency measurement for a particular Service Area listed in Table 2 above *** 
  

	8.4	*** 

  

	8.5	*** 

  

	9.	Right to Terminate 

  

	(a)	Right to Terminate for Failure to Meet Monthly Service Availability Requirement. 

In the event that the monthly service availability target described in Section 3.1 is not met for the Service Areas listed in
Section 8.2 above in any three calendar months within any four month period during the Term, then, at the end of any such third failed month, AT&T shall have the right, in its sole discretion, to terminate the Agreement for cause upon
thirty (30) days prior written notice to Motricity or to provide Motricity notice of AT&T’s intent to develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the parties will use
good faith efforts to agree to and execute on a plan for Motricity to remedy the applicable performance failures and meet the service availability target set forth in Section 3.1. Upon implementation of any such mutually agreed plan, a new four
month measurement period to determine compliance with the service availability requirement will commence. 
  

	(b)	Right to Terminate for Failure to Meet Latency Requirement. 

In the event that the latency requirement described in Section 3.2 is not met for the Service Areas listed in Section 8.3 above
in any three calendar months within any four month period, then, at the end of any such third failed month, AT&T shall have the right, in its sole discretion, to terminate the Agreement for cause upon thirty (30) days prior written notice
to Motricity or to provide Motricity notice of AT&T’s intent to develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the parties will use good faith efforts to agree to and execute on
a plan for Motricity to remedy the applicable performance failures and meet the service latency target set forth in Section 3.2. Upon implementation of any such mutually agreed plan, a new four month measurement period to determine compliance
with the service availability requirement will commence. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 66 

 Appendix A – Contact & Escalation List 

Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be
updated and kept current as part of this SLA, but will need to be maintained separately by the two parties outside of this document. 

Motricity Customer Care Contact Information 
  

			
	 Primary Contact (Single Point of Contact) 24 X 7

	Contact Name	  	Service Operations Center (SOC) / Carrier Care
	Title	  	N/A
	Phone	  	***
	Email	  	***
	
	 Level 1 Escalation

	Contact Name	  	***
	Title	  	Manager, Service Operations
	Phone	  	***
	Email	  	***
	
	 Level 2 Escalation

	Contact Name	  	***
	Title	  	Director, Commercial Operations
	Phone	  	***
	Email	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 67 

			
	 Level 3 Escalation

	Contact Name	  	***
	Title	  	Sr. Director - Systems & Network Operations
	Phone	  	***
	Email	  	***

 AT&T Contact Information 

 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	NSD National
Operations
Center	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	MMS External
Partner Ops	  	8:00 am – 5:00 pm
PT Monday – Friday	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	Change
Management	  	8:00 am – 5:00 pm
PT Monday – Friday	  	Maintenance Notification
– all maintenance	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 68 

 Appendix B – Maintenance Request Worksheet 

This Maintenance Request Worksheet is be sent to: *** and *** 

 

	12)	Title of Maintenance 

  

	13)	Brief Description of Maintenance 

  

	 	•	 	 Scope and full description 

  

	 	•	 	 AT&T service 

  

	14)	Maintenance Start Date & Time 

  

	15)	Maintenance End Date & Time 

  

	16)	AT&T Service Impact 

  

	 	•	 	 Impact to AT&T internal & external customers 

 

	 	•	 	 Explanation of Information Service unavailability 

  

	17)	Information Service Impact Assessment (within the scheduled window) 

 

	 	•	 	 Duration in minutes 

  

	 	•	 	 Estimated start/end time of AT&T service impact 

  

	18)	Risk Assessment 

  

	19)	Partner Maintenance Request Number 

  

	20)	Point of Contact 

  

	 	•	 	 Name, telephone numbers 

  

	21)	Maintenance Install Team 

  

	22)	Update Schedule 

  

	 	•	 	 Cancellation of Maintenance – as soon as possible 

 

	 	•	 	 Start of Maintenance Window 

  

	 	•	 	 Notify when Down Time begins 

  

	 	•	 	 Notify when Information Service is restored (Down Time ends) 

 

	 	•	 	 Notify of Problem 

  

	 	•	 	 Maintenance runs outside window 

  

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 69 

 Appendix C – Incident Notification 

Incident Notification or Trouble Ticket (send to: ***) 
  

	11)	Title of Incident 

  

	12)	Brief Description of Incident 

  

	 	•	 	 Should include scope (AT&T service impacted) 

  

	13)	Start Date and Time 

  

	14)	Information Service Resolution Date and Time 

  

	15)	Duration of Outage 

  

	 	•	 	 Provided at time of restoration 

  

	16)	AT&T Information Service Impact 

  

	 	•	 	 Impact to AT&T End Customer 

  

	17)	Partner Ticket Number 

  

	18)	Partner Severity Level 

  

	 	•	 	 Based on quantified Information Service impact 

  

	19)	Technical Action Take to Correct Incident 

  

	 	•	 	 Steps taken to restore Information Service 

  

	20)	Initial Root Cause 

  

	 	•	 	 Suspect root cause (brief) 

  

	 	•	 	 Formal RCA for SIR 1 or chronic issues of lower severity 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 70 

 Appendix D – SLA Monitoring Requirements 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 71 

 Appendix E – My Media Net SLA Penalty Calculation 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 75 

 EXHIBIT I - WORK REQUEST PROCESS 

Work Request Control Process 
  

 
 by and between

 AT&T and Motricity 
  

 
 October 2008

 Prepared by AT&T 
  

	1.	Introduction 

 AT&T and Motricity are
implementing a work request control process that is fast and efficient to update /modify existing Services solely for those items listed below (“Work”): 
  

	 	•	 	 The purchase and/or installation of hardware (and related software) that Motricity purchase on behalf of AT&T in providing its Services to
AT&T; 

  

	 	•	 	 Ad-hoc maintenance; and 

  

	 	•	 	 The creation of reports. 

  

 76 

 The goal of the process is to provide the opportunity for teams to submit Work Requests to
and to ensure such Work proposals are given the appropriate amount of analysis and review to ensure there are no impacts to current Services, costs and timeframes are mutually agreed upon. Lastly, the process will allow AT&T and Motricity to
both approve any and all Work Requests. 
  

	2.	Scope of the Work Request Process 

  

	 	a.	The work request process will be used to manage Work Requests and to approve changes that may impact either the scope, schedule, or cost of existing projects or
Services for authorized Work. 

  

	 	b.	Custom Development 

 Any custom
development, professional services or requests for new Services that involve determination of work efforts are to be handled under the Services Agreement. 
  

			
	 Project/Work Proposal
	 	 Work Control Effective Date

		 	
		 	
		 	
		 	
		 	
		 	

  

	3.	Work Request Process 

  

	 	a.	AT&T Submits a Work Request 

 An
AT&T team member identifies the need to update, change or modify an existing Service for Work contemplated under the Agreement. The team member fills out a Work Request form and submits it to the AT&T Project Manager (“PM”), or
his/her designee. Based on the AT&T PMs’ assessment of the importance of the request, and his/her authorization level to approve the Work Request, the AT&T PM will seek additional approval from AT&T’s upper management (Director
level or higher) as appropriate and consistent with the AT&T schedule of authorization. 
 Once approved by the AT&T PM, the Work
Request is sent to the Motricity PM. Within no more than three business days, Motricity will assess the feasibility of the Work Request in terms of technical risk, cost, and schedule impacts. Once the assessment is complete, Motricity will respond
back to AT&T with an approval, disapproval or request for clarification. Any disapproval of Work Requests will need to be explained within the Work Request Form to be returned to AT&T’s PM. 

Upon receipt of an approved Work Request Form from Motricity, AT&T’s PM will obtain any further internal approvals from AT&T’s upper
management the Work Request will be signed and become effective immediately upon the execution of a Work Order by AT&T and Motricity. 
  

	 	b.	Motricity Submits a Work Request 

 A
Motricity team member identifies the need to update, change or modify an existing Service for Work contemplated under the Agreement. The team member fills out a Work Request form and submits it to the Motricity Project Manager (“PM”), or
his/her designee. Based on the Motricity PMs’ assessment of the importance of the request, and his/her authorization level to approve the Work Request, the Motricity PM will seek additional approval from Motricity upper management (Director
level or higher) as appropriate and consistent with the Motricity schedule of authorization. 
  

 77 

 Once approved by the Motricity PM, the Work Request is sent to the AT&T PM. Within no more than three
business days, AT&T will assess the feasibility of the Work Request in terms of technical risk, cost, and schedule impacts. Once the assessment is complete, AT&T will respond back to Motricity with an approval, disapproval or request for
clarification. Any disapproval of Work Requests will need to be explained within the Work Request Form to be returned to Motricity’s PM. 

Upon receipt of an approved Work Request Form from AT&T, Motricity’s PM will obtain any further internal approvals from Motricity’s upper
management, the Work Request and will be signed and become effective immediately upon the execution of a Work Order by AT&T and Motricity. 
  

	4.	Acceptance Process 

 AT&T shall have
the right to review Services and/or Products to determine whether the Services and/or Products conform to the requirements set forth in the respective Work Order and to either: (i) reject the Services/Products if it fails to conform to the
requirements set forth in the respective Work Order or (ii) to provide its Acceptance (in whole or in part) if there are no Service Defects. If AT&T rejects the Services and/or Products, Motricity shall, at AT&T’s request, promptly
correct all such Service Defects and, thereafter, AT&T shall again have the opportunity to review the Service and/or Products. If Motricity is not able to correct all Service Defects in the Services and/or Products within thirty (30) days
following receipt of AT&T rejection, AT&T shall have the right to terminate the affected Work Order, in whole or in part, which termination shall be deemed due to Motricity’s default. In the event of any such termination, Motricity
shall return all payments previously made to Motricity under this Agreement for the affected Work Order and AT&T shall not be subject to any cancellation charges. 

 

 78 

 EXHIBIT I - WORK REQUEST FORM 

Work Request Form 
  

			
	AT&T Requestor:	 	Work Control #:
	Work Request Name:	 	Date Received:
	Work Request Priority: High/Med/Low	 	

 <<Insert Work Request Name and/or Number>> 

 

	1	Work Request Information 

A. Description of Work Request to include any requirements 

<<Note: any customized development being done on behalf of AT&T must be done under the Services Agreement.>> 

Requirements to be attached to this Work Request: 

General requirements 
 HTML Portal requirements

 WML Portal requirements 
 SMS
requirements 
 Admin Tool(s) requirements 
  

	 	B.	Reason for the Work Request and Impact if not implemented 

  

 

	 	C.	Motricity and AT&T Agreements governing this Work Request 

  

Wireless Service Agreement No. 00014249 
  

 79 

	2	Impact Analysis 

  

	 	A.	Impact Assessment (Include what use cases, system components or operations areas are impacted) 

 
  

	 	B.	Cost Impact 

  

 

	 	C.	Payment Schedule 

  

 

	 	D.	Schedule Impact (What tasks and milestones are impacted?) 

  

 

	 	E.	Resource Impact (Will more resources need to be added to the project? If yes, provide details below.) 

 
  

	 	F.	Impact Classification (High / Medium / Low):  

  

	3.	Work Request Review 

  

	 	A.	Date Reviewed 

 Reviewers

  

			
	 Name
	  	Project Role
		  	
		  	
		  	

 Final Recommendation 
  

 80 

	4.	Work Request Decision 

Approved for the work identified above in support of the Agreement             
(Y/N): 
 Signatures: 
  

							
	 Name
	  	Title	  	Signature	  	Date
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	

  

	5.	Work Request Disposition 

 This
Section to be completed by the Motricity Project Manager 
  

4. Work Request Decision 

Approved for the work identified above in support of the Agreement
             (Y/N): 
 Signatures: 

 

							
	 Name
	  	Title	  	Signature	  	Date
		  		  		  	
		  		  		  	
		  		  		  	
		  		  		  	

 5. Work Request Disposition 

This section is to be filled in only by the Motricity Project Manager 

 

 81 

 EXHIBIT J 

WORK ORDER 

Work Order No.              

to Second Amended and Restated Wireless Services Agreement #00014249 

Motricity, Inc. (“Motricity”) will perform the Work identified below for AT&T Mobility LLC (“AT&T”), under the terms and
conditions of that certain Second Amended and Restated Wireless Services Agreement #00014249, dated July 22, 2005 between Motricity and AT&T (as amended, the “Agreement”). In consideration of Work below, Company will pay to
Motricity the amount(s) set forth below, upon Acceptance, pursuant to Section 5 of the Agreement. 
  

			
	 Work Request Name/Numbers
	  	 Estimated Completion Date

	 Work Request No.
                    
  

and/or
  

See attached Work Request Form(s).
	  	Motricity will use commercially reasonable efforts to complete the Work by ___________.

 

			
	 Amount
	  	 Due Date

	 $            
	  	Forty-five (45) days from receipt of valid invoice..

 This
Work Order is made under and incorporates the terms and conditions of the Agreement. The terms and conditions set forth in this Work Order are in addition to and not in substitution of any terms or conditions set forth in the Agreement. Except as
specifically modified by this Work Order, the terms and conditions of the Agreement remain in full force and effect. 
  

					
	Motricity, Inc.	 		 	AT&T Mobility LLC
			
	  	 		 	  
	Authorized Signature	 		 	Authorized Signature
			
	  	 		 	  
	Printed Name and Title	 		 	Printed Name and Title
			
	  	 		 	  
	Date	 		 	Date

  

 82 

   EXHIBIT M 

SECURITY REQUIREMENTS 

The following AT&T Mobility Supplier Information Security Requirements (“Security Requirements”) apply to Supplier, its subcontractors, and
each of their employees and/or temporary workers, contractors, vendors and/or agents who perform Services for, on behalf of, and/or through AT&T (for the purpose of this Appendix, each or all “Supplier”) that include any
of the following: 
 1. Supplier’s performance of Services that involve the collection, storage, handling, or disposal of
AT&T confidential Information; 
 2. Supplier-offered or -supported AT&T branded services using non-AT&T network and
computing resources; 
 3. Connectivity to AT&T non-public networks and computing resources; 

4. Custom software development or software implementation; or 

5. Website hosting and development for AT&T and/or AT&T’s customers. 

Supplier shall be fully compliant with these Security Requirements prior to the performance of any such Services. 

Supplier represents and warrants that during the term of this Agreement and thereafter (as applicable with respect to Supplier’s obligations under
the Survival of Obligations clause) Supplier is, and shall continue to be, in compliance with its obligations as set forth herein. In addition to all other remedies specified in the Agreement, Supplier agrees that AT&T shall be entitled to seek
an injunction, specific performance or other equitable relief and be reimbursed the costs (including reasonable attorney’s fees) by Supplier to enforce the obligations in these Security Requirements, including those that survive Termination,
Cancellation or expiration of this Agreement. The provisions of this Appendix shall not be deemed to, and shall not, limit any more stringent security or other obligations of the Agreement. 

Definitions: 
 Unless otherwise set forth
or expanded herein, defined terms shall have the same meaning as set forth in the main body of the Agreement. 
 “Information
Resources” means any systems, applications, and network elements, and the information stored, transmitted, or processed with these resources in conjunction with supporting AT&T and/or used by Supplier in fulfillment of its obligations under
this Agreement. 
 “Sensitive Personal Information” or “SPI” means any information that could be used to uniquely identify,
locate, or contact a single person (or potentially be exploited to steal the identity of an individual, commit fraud or perpetuate other crimes). Examples of SPI include, but are not limited to, social security numbers, national-, state- or
province-issued identification number, drivers license numbers, dates of birth, bank account numbers, credit card numbers, and other credit related information, PINs, passwords, passcodes, password hint answers, Protected Health Information as
defined by the Health Insurance Portability and Accountability Act (HIPAA), biometric data, digitized signatures, and background check details. 
   

 229 

  In accordance with the foregoing, Supplier shall: 

 

	
	 
	System Security
	 1. ***

	
2. ***

	
3. ***

	
4. ***

	 5.
***

	 6. ***

	
7. ***

	
8. ***

	
9. ***

	
10. ***

	
11. ***

	
12. ***

	 
	Physical Security

	
13. ***

	
14. ***

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 230 

	
	 51. ***

	 
	Software Development
and Implementation
	
52. ***

	 
	Security Policies and
Procedures
	
53. ***

	
54. ***

	
55. ***

	
56. ***

Connectivity Requirements 

In the event Supplier has, or will be provided, connectivity (e.g., access to AT&T’s or its customers’ networks) in conjunction with
this Agreement, then in addition to the foregoing, the following Security Requirements shall apply to Supplier: 
  

	 	1.	In the event a data connection agreement, such as a “Master Data Connection Agreement,” “Data Connection Agreement,” and/or “Connection
Supplement” (“DCA”) exists between the Parties, and incorporates this Agreement by reference, or is otherwise integrated with, or used to govern the Parties’ connectivity obligations under, this Agreement, such DCA
is hereby superseded by the terms of the Security Requirements, effective as of the date these Security Requirements become effective under the Agreement, and the terms of such DCA are amended to require that the Security Requirements and not the
DCA are controlling in the Agreement (as well as any agreements subordinate to this Agreement). Notwithstanding the foregoing, the DCA remains in full force and effect for all other agreements between the Parties to which it applies.

  

	 	2.	Supplier shall: 

  

	 	a.	*** 

	 	b.	*** 

	 	c.	*** 

	 	d.	*** 

	 	e.	*** 

	 	f.	*** 

  

	 	3.	In addition to other rights set forth herein, AT&T shall have the right to: 

 

	 	a.	Gather information relating to access, including Supplier’s access, to AT&T networks, processing systems and applications. This information may be collected,
retained and analyzed by AT&T to identify potential security risks without further notice. This information may include trace files, statistics, network addresses, and the actual data or screens accessed or transferred. 

	 	b.	Immediately suspend or terminate any interconnection if AT&T, in its sole discretion, believes there has been a breach of security or unauthorized access to or
misuse of AT&T data facilities or Information. 

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 231 

 AT&T PRIVACY POLICY 

(Effective date: October 21, 2006) 

AT&T has a long-standing policy of protecting customer privacy. 

We believe that you should know what information we collect from you, as well as how that information is used, disclosed, and protected. We have created
this policy statement (the “Policy”) to explain our privacy practices and policies. 
 We will not sell or disclose your personal
information to unaffiliated third parties without your consent except as otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our
network to provide you better service and enrich your user experience when you sign up or use any of our products or services. 
 AT&T may
make available shorter or machine-readable versions of this Privacy Policy. These additional policies are intended only as summaries of this complete Privacy Policy. This Policy applies to customers who purchase and use our services and products in
the United States. Collection, use, disclosure, and protection of personal information may be subject to different regulation outside the United States. 

AT&T will revise and update this Policy as it deems appropriate, including, for example, if our practices change or if changes in the law so require.
You should refer back to this page for the latest information. 
 QUICK PRIVACY LINKS 

The following brief summaries outline our Policy and then link to further detail. We also provide you the means to communicate with us if you have any
questions about this Policy. This Policy also addresses what we do with information about your device usage, the services you buy from us, and who you call. 

Does AT&T Collect Personal Information About Me? 

Yes, AT&T collects personal information about you so that we can deliver products or services you request. 

 

 232 

 This happens automatically when you interact with us, such as when you log into a service. Sometimes,
AT&T buys commercially available marketing and sales information from third parties so we can better serve you. 
 Does AT&T Collect
Information About Children Under the Age of 13? 
 If we make available offers and products online where a child informs us that he or she is
under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. 

How Does AT&T Use Personal Information? 

We use personal information for billing and collection purposes, to provide services or complete transactions you have requested, and to anticipate and
resolve problems with your services. We may also use this information to create and inform you of products or services from AT&T or others that may better meet your needs. 

When Does AT&T Disclose Personal Information? 

We do not sell personal information to unaffiliated third parties. We will disclose personal information to third parties to complete a transaction you
have requested, as part of the terms and conditions for a particular service, to collect on an account, or when we otherwise have your consent to do so. We also may disclose personal information to third parties to protect the rights and property of
the company or its subscribers. 
 What Happens to Information About My Telephone Usage and Who I Call? 

Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your device usage, the services you buy from
us, who you call, and the location of your device on our network when you make a voice call. 
  

 233 

 Does AT&T Use Cookies? 

Yes. AT&T uses cookies for a variety of reasons, including improving your shopping or browsing experience. In addition, cookies help us personalize
the site experience for you. 
 Does AT&T Use Web Beacons? 

Yes. AT&T uses Web beacons, also known as Web bugs, on our sites so that we can identify you and deliver you the services you request. However,
AT&T does not permit third parties to use Web beacons linked to personal information on our site. 
 Does AT&T Place Advertising on
Other Web Sites? 
 AT&T currently uses third-party advertising companies to place our ads on the Internet, and cookie and Web beacon
technologies are used to measure the effectiveness of those ads. You should know that the use of such cookies is subject to the third parties’ privacy policies, and not the policy of AT&T. 

What About Presence, Location, and Tracking Information? 

Our network knows the general location of your phone whenever it is turned on. When we offer you optional services that require use or disclosure of this
information, the terms and conditions for the specific service offering explain how the location information will be used. We also may provide your network location to emergency service providers if you place a 911 call. 

 

 234 

 Can I Choose Not to Receive Marketing Messages on My Wireless Device from Third Parties? 

AT&T has implemented technology to reduce unsolicited bulk short text messages but is unable to filter all marketing messages that you receive on your
wireless device from third parties. 
 How Secure Is Information About Me? 

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. 

What Can I Do to Protect My Personal Information? 

An important part of ensuring the security of your personal information is your own efforts to protect against unauthorized access to your wireless device
and SIM card. Before discarding your device or trading it in, be sure you remove all your personal information from the device. 
 How can I
Review Personal Information in my Account for Accuracy? 
 You can review the accuracy of the personal information in your account online (go
to My Account on this Web site) or by contacting Customer Service at 1-800-331-0500. 
 Will This Policy Be Updated? 

AT&T expects to update this Policy periodically. You should refer back to this page often for the latest information and the effective date of any
changes to the Policy. 
 To Whom Should I Direct Privacy Questions or Concerns? 

You have several ways to contact us about questions of this Policy and about your services. 

 

 235 

 AT&T PRIVACY POLICY 

We have created the AT&T Privacy Policy (the “Policy”) to explain our privacy practices. When you use any AT&T product or service, you
should understand when and how personal information is collected, used, disclosed and protected. 
 We will not sell or disclose information to
unaffiliated third parties without your consent except as otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our network to
provide you better service and enrich your user experience when you sign up or use any of our products or services. 
 AT&T will revise and
update this Policy if our practices change or if changes in the law so require. 
 Information Collected About You 

We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated
with a specific person or entity, such as a name, address, telephone number, email address, or information about activities directly linked to that person. 

Our definition of personal information does not include “aggregate” information. Aggregate information is data we collect about a group or
category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day at
a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. The aggregate data also might be purchased by or shared with a third
party, for example, one interested in locating a business in a particular part of town. 
 Here are the types of personal and other information
we collect. You should refer to the rest of this Policy to see how we use, disclose, and protect that information: 
  

	 	•	 	 Information You Give Us 

  

 236 

 We collect information you give us when you purchase a AT&T product or use services. For
example, you may provide us a billing address and credit information, including your social security number or business identifier, when signing up for service or perhaps purchasing a product through our online store. You might not have thought
about it this way, but the numbers dialed from your wireless phone to make a call are an example of information you give us and that we collect and use so we can bill you appropriately and investigate fraudulent usage. 

 

	 	•	 	 Automatically Collected Information 

We automatically receive certain types of information whenever you interact with us. For example, when you visit an AT&T Web site, our
systems automatically collect your IP address and the type of browser you use. When you browse the wireless web, our systems log the Web sites you visit. Similarly, all wireless communications systems know when your phone is turned on and
approximately where the device is physically located—that’s how calls or messages are delivered to you in real time. 
  

	 	•	 	 Information from Other Sources 

We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may
receive credit information for purposes of initiating service. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be
of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we often receive information
from the dealer from whom you purchase your wireless phone or device prior to initiating service with us. 
 We also may purchase email lists
from third parties for advertising purposes. We only purchase lists of individuals who have allowed third-party use of their email address for marketing purposes. If you have previously requested to participate in an email advertising program, the
information we receive may include your name, information on previous transactions, or any other personal information you have provided. 

AT&T recognizes that parents often purchase our products and services for family use, including for use by minors. Any information collected from
such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this Policy. If we make available offers and products online where a child informs us that he or she is under the age of
13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. 
  

 237 

 In a Business Agreement, our customer is a business or other entity purchasing service for employees or
other authorized users. If you receive certain benefits through a business or government customer’s agreement with us, this Policy will generally govern your personal information. However, if you receive service where a business or government
entity pays AT&T for your account or is otherwise liable to AT&T for the charges (for example, as a guarantor if you fail to pay), we may share your account information with that entity. If you receive certain benefits tied to a Business
Agreement, but you are liable for your own charges, then we may share enough account information with that entity to verify your continuing eligibility for those benefits. Please contact AT&T if you have any questions about who is the liable
party on your bill. 
 Children’s Online Privacy Protection Act 

If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her
consent in advance of further collection, use or disclosure of personal information from that child. You should be aware, however, that wireless devices and services purchased for family use may be used by minors without the knowledge of AT&T.
If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. 

Use of Personal Information 
  

	 	•	 	 Internal Use. 

In general, we use personal information to serve our customers, to enhance and extend our customer relationship, and to enable our
customers to take maximum advantage of products and services we think they would enjoy. For example, by understanding how you use our Web site, we are able to customize and personalize your experience. More specifically, we use personal information
for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from AT&T or others that better meet your needs.

 AT&T uses email, short text messages, telemarketing, and direct mail to inform you about products or services we think
will interest you. You can modify your preferences on receiving these types of communications: 
  

	 	•	 	 If you are currently a AT&T customer and wish to change your preferences on receiving these types of communications, you can do one of the
following to tell us your preferences: 

  

	 	•	 	 Complete an online form 

  

 238 

	 	•	 	 Visit the “My Profile” page, if you manage your account online. 

 

	 	•	 	 Call Customer Service at 1-800-331-0500. 

  

	 	•	 	 If you are not a current customer of AT&T and wish to opt out of receiving marketing communications, you can complete an online form to tell us
your preferences. 

 While you may choose not to receive marketing information from us, you will continue to
receive invoices, customer service-related notifications, and other similar information from us electronically or otherwise. 
  

	 	•	 	 Third-Party Use. 

You should review the following section to understand when AT&T discloses personal information to third parties. 

Disclosure of Personal Information 

Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. We do not
sell personal information to third parties without your consent. When and what types of information AT&T discloses depends on the service and in some cases the choices you have made. 

AT&T will not disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure
in advance. Depending on the service, we may obtain your consent in a number of ways, including: 
  

	 	•	 	 In writing; 

  

	 	•	 	 Verbally; 

  

	 	•	 	 Online by clicking a button; 

  

	 	•	 	 Through the use of a dialing string or button on a wireless device or handset; or 

 

	 	•	 	 At the time of initiation of a particular service offering, when your consent is part of the required terms and conditions to use that service.

  

 239 

 For example, your consent to disclose personal information can be implied simply by the nature of your
request, such as when you ask us to deliver an email or short message to another person. Your return address is disclosed as part of the service and your consent to do so is implied by your use of the service. To determine how personal information
may be disclosed as part of a particular service, you should review the terms and conditions of use for that service. 
 We share personal
information with third parties as necessary to complete a transaction, perform a service on our behalf (such as enhancing our ability to serve you better), or perform a service that you have requested. When the third party acts solely on our behalf,
AT&T does not allow them to use your information for other purposes. For example, our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement. When
we write off an account for non-payment, AT&T sometimes discloses personal information about the account to third parties such as credit bureaus. Credit bureaus may use the personal information to update their records. AT&T does not
currently disclose wireless numbers in AT&T listings or published directories. If we do so in the future, you will be able to choose whether your number is listed. 

Aside from our services, however, you may also want to take advantage of services and products offered by other companies utilizing our wireless service.
In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their privacy policies, not this Policy. For example, if you are roaming on the network of another
carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. Also, as another example, if you purchase something using our mobile Internet service, you will be disclosing personal information
directly to the company facilitating the transaction, a merchant bank and the merchant. Finally, if you bought your wireless device from a third party retailer or dealer, both they and AT&T will have personal information as a result of the
transaction and your ongoing service with AT&T. Whenever third parties have a role in any such transaction, you should review their privacy policies as well. 

From time to time you may be able to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained otherwise in the
rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy. 
 In
addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Except as explained otherwise in the survey, any personal information so collected will be used for our internal purposes.

  

 240 

 Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about
your telephone usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. This information is sometimes referred to as “Customer Proprietary Network Information,” or
“CPNI.” We share CPNI and other personal information about you with affiliates of AT&T and BellSouth Corporation (the parent companies of AT&T) that provide telecommunications services to which you also subscribe. Before sharing
CPNI in any other way, we will first notify you of your rights under the law, describe how we intend to use the CPNI, and give you an opportunity to opt out of such usage (or, when required by law, to opt in). 

Business Transfers: 
 Information about
our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in
which personal information would be transferred as one of the business assets of the company. 
 Protection of AT&T and Others:

 We release personal information when we believe release is appropriate to comply with the law or in good faith reliance on legal process
(e.g., court orders, subpoenas, E911 information, etc.); enforce or apply our customer agreements; initiate, render, bill, and collect for services; protect our rights or property, or protect users of those services and other carriers from
fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an
emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications, or justifies disclosure of records, to a governmental entity without delay. 

AT&T Use of Cookies 
 Cookies are
small files placed on your computer’s hard drive by a Web site when you visit. These files identify your computer and record your preferences and other data about your visit so that when you return to the site, the site knows who you are and
can personalize your visit. For example, cookies enable a Web site shopping cart to function so that you only have to check out once. Consequently, cookies are often tied to the use of personally identifiable information while using our site, and
some functionality may be lost if you choose not to accept the use of cookies. 
  

 241 

 In general, we use cookies to collect information so that we can determine how to improve our site by seeing
which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested.
Advertisers that serve ads on our site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy. 

We also use a session-based cookie that maintains a user’s session for continuity of navigation while viewing the site. After closing the browser
the session cookie simply terminates. 
 With wireless Internet service, cookies are also used by our suppliers and third-party vendors to
facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by AT&T. This Internet cookie-like functionality is in place for
the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Web sites. Our suppliers and vendors will only use this information to provision the service, but each site you visit while using
the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide. 

AT&T Use of Web Beacons 
 A Web
beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an email message that is designed to allow the site owner or a third party to monitor the address and other information of the computer viewing the
item. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document, or email message. Web beacons are represented as HTML IMG tags in the Web
page; users can click on “view profiles” of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and
the time it was viewed. Web beacons can also be linked to personal information. 
 AT&T does not place Web beacons that link to personal
information on other sites, nor does it permit third parties, other than those working on our behalf, to place them on our site. AT&T does use Web beacons itself and may link a particular beacon to personal information. For example, we may use a
beacon to ensure a user can flip between technical assistance, customer service and our online store and still be recognized as our customer. 
  

 242 

 AT&T Placement of Advertising on Other Web Sites 

AT&T may use third-party ad serving companies to place advertisements about our products and services on other Web sites. These companies may use
cookies and other technology such as Web beacons or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the ad serving companies may use anonymous information about your visits to our
and other Web sites. But the ad serving companies use an anonymous number to identify you, NOT your name, address, phone number, email address, or anything that personally identifies you. The use of such cookies is subject to the ad serving
company’s privacy policy, not the Policy of AT&T. If you would like more information about these companies we use, their privacy practices, or to learn your choices about not having this non-personal information used to serve ads to you,
see our AT&T Ad Serving Companies. 
 AT&T Advertising Companies 

This list contains a link to the privacy policies for the ad-serving companies used to place ads on 3rd party sites. AT&T will revise or update this
as we change existing or add new ad-serving companies. 
  

	 	•	 	 Avenue A and Atlas 

Presence, Location, and Tracking 
 To
make wireless communications possible, the network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will
know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible. 
  

 243 

 If you dial 911 for emergency services, we may provide your network location to a public safety answering
point, emergency medical service provider or emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our
network without a user’s consent (1) to a user’s legal guardian or members of a user’s immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services
or information providers solely to assist in delivering emergency services, or (3) to a governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or
justifies disclosure of a device’s location on the network without delay. Legally required upgrades will allow us to provide a location more precise than cell site location. 

In addition, we offer optional services on our GSM/GPRS network that make use of your network location. Please review the terms and conditions for each
service for additional information about how the location information will be used. The location used for these services is separate from the network location information when you make a voice call. 

Your wireless Internet service may also be personalized using your ZIP code or other location identifiers. We use this information to serve you relevant
content, and we treat the information like any other personal information under this Policy. This service does not use the network location technology described in this section. 

Receipt of Marketing Messages on My Wireless Device from Third Parties 

You should be aware that not all advertisements appearing on or delivered to your mobile phone or device are authorized by AT&T. We have developed and
implemented systems in our network to reduce unsolicited bulk short text messages, but we cannot at this time block all such messages. We continue to look for other options to reduce these unsolicited bulk messages. If you have an email account with
AT&T, this service is subject to unsolicited messages as any other email service. 
 It is unlawful for any third party to make an
unsolicited telemarketing call using an autodialer or to send a prerecorded message to a wireless phone or device. You should report any such unsolicited calls to the Federal Communications Commission. 

 

 244 

 Network and Information Security 

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we use accepted tools and
techniques to protect against unauthorized access to our systems. Also, we grant access to personal information about you to employees and contractors who need to know that information to provide products or services to you. In addition, we work to
protect the security of your personal information when you are ordering new service via the AT&T Web site by using well-known Internet encryption technologies like Secure Sockets Layer (SSL). We also use encryption technologies to protect your
account information when you are viewing your bill on our Web site. You should be aware that AT&T has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.

 What Can I Do to Protect My Personal Information? 

An important part of ensuring the security of personal information is your own effort to protect against unauthorized access to your wireless device and
the personal information contained in it and on your SIM card. Most phones and wireless PDA-type devices store calling information both in the phone and on the SIM card. Therefore, before discarding your phone or PDA, trading it in or giving it
away, be sure you remove and retain your SIM card and follow the manufacturer’s instructions for deleting all personal information on the device itself. (This can be found in your owner’s manual or on the manufacturers’ Web site.)

 In addition, use passwords to prevent unauthorized access to your wireless device, your wireless service account, and your voicemail. If you
write down your passwords or user names, keep the information in a secure location. Do not give your password to someone else unless you intend them to have the same full access and ability to make changes to your account as you have. Change your
passwords periodically. 
 Accuracy of Personal Information in Your Account 

You can review the accuracy of the personal information in your account records online (go to My Account on this Web site) or by contacting Customer
Service at 1-800-331-0500. 
  

 245 

 California customers: AT&T does not disclose customers’ personal information to third
parties for the third parties’ direct marketing purposes, as governed by California Civil Code 1798.83. 
 Updating this Policy 

 AT&T will revise or update this Policy as it deems appropriate, including for example, if our practices change, as we change existing or
add new services, as we develop better ways to inform you of products we think will be of interest, or if the law so requires. You should refer back to this page often for the latest information and the effective date of any changes. 

If, however, users’ personally identifiable information will be used in a manner materially different from that stated at the time of collection, we
will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner. 

Contact Us 
 AT&T is committed to the
policies set forth in this Policy. 
 If you have any questions, comments or concerns about this Policy, please contact privacy@att.com.

 If you have questions about your AT&T service, you can call a customer service representative at 1-800-331-0500. 

 

 246 

 APPENDIX G – PRIME SUPPLIER – MBE/WBE/DVBE PARTICIPATION PLAN 

For purposes of this Appendix G, Supplier refers to Motricity. 
  

							
	 PRIME SUPPLIER MBE/WBE/DVBE PARTICIPATION PLAN

				
	 YEAR

REPORTING:
	  		  		  	

  

							
	PRIME SUPPLIER NAME:	  	 Motricity, Inc.

	ADDRESS:	  	 	  	 	  	 
		  	 	  	 	  	 
	COMPANY E-MAIL:	  	 	  	 	  	 
	TELEPHONE NUMBER:	  	 	  	 	  	 

  

							
	DESCRIBE GOODS OR SERVICES BEING PROVIDED UNDER THIS AGREEMENT:
	
	DESCRIBE YOUR M/WBE-DVBE OR SUPPLIER DIVERSITY PROGRAM AND THE PERSONNEL DEDICATED TO THAT PROGRAM
	
	THE FOLLOWING, TOGETHER WITH ANY ATTACHMENTS IS SUBMITTED AS AN MBE/WBE/DVBE PARTICIPATION PLAN.
	
	1. GOALS
	A. WHAT ARE YOUR MBE/WBE/DVBE PARTICIPATION GOALS?

  

							
			
	MINORITY BUSINESS ENTERPRISES (MBEs)	  		  	***    
			
	WOMAN BUSINESS ENTERPRISES (WBEs)	  		  	***    
			
	DISABLED VETERAN BUSINESS ENTERPRISES (DVBEs)	  		  	***    
		
	 B. WHAT IS THE ESTIMATED ANNUAL VALUE OF THIS CONTRACT WITH:
	  	
		
	Midwest Region:	  	
			
	 (Wisconsin, Illinois, Indiana, Ohio,

Michigan)
	  	 	  	

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 247 

			
		
	AT&T (NV)	  	 
		
	AT&T (CA)	  	 
		
	East Region: (Connecticut)	  	 
	Southwest Region:	  	 
	(Texas, Oklahoma, Kansas, Missouri, Arkansas)	  	 
	AT&T Yellow Pages	  	 
	AT&T Advanced Solutions	  	 
	AT&T National Data Operations	  	 
	AT&T Long Distance	  	 
	AT&T Telecom	  	 
	AT&T Internet Services	  	 
	AT&T MSI	  	 
	AT&T Services	  	 
	AT&T Operations	  	 
	AT&T Mobillity LLC	  	 ***

	Other	  	 

  

							
	Note: Indicate dollar award(s) as it applies to this contract.
	
	C. WHAT ARE THE DOLLAR AMOUNTS OF YOUR PROJECTED MBE/WBE/DVBE PURCHASES:

  

					
	MINORITY BUSINESS ENTERPRISES (MBEs)	  	***
		
	WOMAN BUSINESS ENTERPRISES (WBEs)	  	***
		
	DISABLED VETERAN BUSINESS ENTERPRISES (DVBEs)	  	***

  

							
	 2.
	  	2.	  	LIST THE PRINCIPAL GOODS AND SERVICES TO BE SUBCONTRACTED TO MBE/WBE/DVBEs OR DELIVERED THROUGH MBE/WBE/DVBE VALUE ADDED RESELLERS

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 248 

 DETAILED PLAN FOR USE OF M/WBEs-DVBEs AS SUBCONTRACTORS, 

DISTRIBUTORS, VALUE ADDED RESELLERS 

For every product and service you intend to use, provide the following information. (attach additional sheets if necessary) 

 

									
	 Company Name
	  	Classification
(MBE/WBE/DVBE)	  	Products/Services
to be
provided	  	$ Value	  	Date to Begin
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	
		  		  		  		  	

  

	3.	SELLER AGREES THAT IT WILL MAINTAIN ALL NECESSARY DOCUMENTS AND RECORDS TO SUPPORT ITS EFFORTS TO ACHIEVE ITS MBE/WBE/DVBE PARTICIPATION GOAL(S). SELLER ALSO
ACKNOWLEDGES THE FACT THAT IT IS RESPONSIBLE FOR IDENTIFYING, SOLICITING AND QUALIFYING MBE/WBE/DVBE SUBCONTRACTORS, DISTRIBUTORS AND VALUE ADDED RESELLERS. 

  

 249 

							
	 4.
	  		  	THE FOLLOWING INDIVIDUAL, ACTING IN THE CAPACITY OF MBE/WBE/DVBE COORDINATOR FOR SELLER, WILL:
			
		  		  	ADMINISTER THE MBE/WBE/DVBE PARTICIPATION PLAN, SUBMIT SUMMARY REPORTS, AND COOPERATE IN ANY STUDIES OR SURVEYS AS MAY BE REQUIRED IN ORDER TO DETERMINE THE EXTENT OF
COMPLIANCE BY THE SELLER WITH THE PARTICIPATION PLAN.

  

			
	NAME:	  	 
		
	TITLE:	  	 
		
	TELEPHONE NUMBER:	  	 
		
	AUTHORIZED SIGNATURE:	  	 
		
	DATE:	  	 

 Submit your annual plan to
sbcsd@att.com 
  

 250 

 Appendix H - MBE/WBE/DVBE Results Report 

For purposes of this Appendix H, Supplier refers to Motricity. 

M/WBE-DVBE QUARTERLY RESULTS REPORT 

FOR THE FOLLOWING AT&T AFFILIATE: 

 

 

 Note: Subcontracting Results should reflect ONLY M/WBE-DVBE dollars directly traceable to sales DURING THE
REPORTING QUARTER. 
 Results must be reported individually for each AT&T subsidiary. 

 

							
	 THIS SUMMARY REPORT SHOULD BE E-MAILED TO:
	  	sbcsd@att.com	  	
	 1. Reporting Company:
	  		  	
	 Company Name:
	  	 	  		  	
	 Address:
	  	 	  	2. Contract/ Work Order Number:	  	 3. Report Quarter:
  

This report reflects the utilization of Minority Business Enterprises/Women Business Enterprise/Disabled Veteran Enterprise participation for
period

	 City, State, Zip:
	  	 	  	  
	 Contact Name:
	  	 	  		  
	 Title:
	  	 	  		  
	 E-Mail:
	  	 	  		  
	 Date:
	  	 	  		  
	 Telephone:
	  	 	  	________________	  	
		  		  	(If Available)	  	 
	Signature:	  		  		  	Through
		  		  		  	 
		  		  		  	(Please indicate dates)

															
	PARTICIPATION GOAL	  	PARTICIPATION ACHIEVEMENT
				
	4.	  	Annual Goal	  	5.	  	Actual for Quarter
								
	Percent of Total Sales	  	MBE	  	WBE	  	DVBE	  		  	MBE	  	WBE	  	DVBE
								
		  		  		  		  	 Dollars paid by Prime
 Supplier
to Subcontractors
	  	 	  	 	  	 
								
		  		  		  		  	 Total Dollars Paid to
 Prime
Supplier by AT&T
	  	 	  	 	  	 
								
		  		  		  		  	% OF Total AT&T $ Paid by Prime Supplier to Subcontractors	  	 	  	 	  	 

  

 251 

 AT&T SUBCONTRACTING RESULTS 

 

									
	6. M/WBE-DVBE Subcontractors(S)	  	Ethnic/Gender	  		  	Total Dollars
					
		  		  	

	  		  	
	Name:	  	 	  	  		  	
	Address:	  	 	  		  		  	
	City, State, Zip:	  	 	  		  	Certifying Agency:	  	
	Telephone:	  	 	  	select from the drop down menu to see a list of AT&T recognized agencies     
q
	Goods or Services:	  	 	  		  		  	
		  		  		  	If other please specify:

 To add additional
Subcontractors, copy the entire light gray area and paste directly below this line. 
  

 252 

 EXHIBIT N – AT&T PRIVACY POLICY 

Effective date: October 21, 2006) 

AT&T has a long-standing policy of protecting customer privacy. 

We believe that you should know what information we collect from you, as well as how that information is used, disclosed, and protected. We have created
this policy statement (the “Policy”) to explain our privacy practices and policies. 
 We will not sell or disclose your personal
information to unaffiliated third parties without your consent except as otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our
network to provide you better service and enrich your user experience when you sign up or use any of our products or services. 
 AT&T may
make available shorter or machine-readable versions of this Privacy Policy. These additional policies are intended only as summaries of this complete Privacy Policy. This Policy applies to customers who purchase and use our services and products in
the United States. Collection, use, disclosure, and protection of personal information may be subject to different regulation outside the United States. 

AT&T will revise and update this Policy as it deems appropriate, including, for example, if our practices change or if changes in the law so require.
You should refer back to this page for the latest information. 
 QUICK PRIVACY LINKS 

The following brief summaries outline our Policy and then link to further detail. We also provide you the means to communicate with us if you have any
questions about this Policy. This Policy also addresses what we do with information about your device usage, the services you buy from us, and who you call. 

Does AT&T Collect Personal Information About Me? 

Yes, AT&T collects personal information about you so that we can deliver products or services you request. 

 

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 This happens automatically when you interact with us, such as when you log into a service. Sometimes,
AT&T buys commercially available marketing and sales information from third parties so we can better serve you. Tell me more 
 Does
AT&T Collect Information About Children Under the Age of 13? 
 If we make available offers and products online where a child informs us
that he or she is under the age of 13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. 

How Does AT&T Use Personal Information? 

We use personal information for billing and collection purposes, to provide services or complete transactions you have requested, and to anticipate and
resolve problems with your services. We may also use this information to create and inform you of products or services from AT&T or others that may better meet your needs. 

When Does AT&T Disclose Personal Information? 

We do not sell personal information to unaffiliated third parties. We will disclose personal information to third parties to complete a transaction you
have requested, as part of the terms and conditions for a particular service, to collect on an account, or when we otherwise have your consent to do so. We also may disclose personal information to third parties to protect the rights and property of
the company or its subscribers. 
 What Happens to Information About My Telephone Usage and Who I Call? 

Under federal law, you have a right, and we have a duty, to protect the confidentiality of information about your device usage, the services you buy from
us, who you call, and the location of your device on our network when you make a voice call. 
  

 254 

 Does AT&T Use Cookies? 

Yes. AT&T uses cookies for a variety of reasons, including improving your shopping or browsing experience. In addition, cookies help us personalize
the site experience for you. 
 Does AT&T Use Web Beacons? 

Yes. AT&T uses Web beacons, also known as Web bugs, on our sites so that we can identify you and deliver you the services you request. However,
AT&T does not permit third parties to use Web beacons linked to personal information on our site. 
 Does AT&T Place Advertising on
Other Web Sites? 
 AT&T currently uses third-party advertising companies to place our ads on the Internet, and cookie and Web beacon
technologies are used to measure the effectiveness of those ads. You should know that the use of such cookies is subject to the third parties’ privacy policies, and not the policy of AT&T. 

What About Presence, Location, and Tracking Information? 

Our network knows the general location of your phone whenever it is turned on. When we offer you optional services that require use or disclosure of this
information, the terms and conditions for the specific service offering explain how the location information will be used. We also may provide your network location to emergency service providers if you place a 911 call. 

Can I Choose Not to Receive Marketing Messages on My Wireless Device from Third Parties? 

AT&T has implemented technology to reduce unsolicited bulk short text messages but is unable to filter all marketing messages that you receive on your
wireless device from third parties. 
  

 255 

 How Secure Is Information About Me? 

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. 

What Can I Do to Protect My Personal Information? 

An important part of ensuring the security of your personal information is your own efforts to protect against unauthorized access to your wireless device
and SIM card. Before discarding your device or trading it in, be sure you remove all your personal information from the device. 
 How can I
Review Personal Information in my Account for Accuracy? 
 You can review the accuracy of the personal information in your account online (go
to My Account on this Web site) or by contacting Customer Service at 1-800-331-0500. 
 Will This Policy Be Updated? 

AT&T expects to update this Policy periodically. You should refer back to this page often for the latest information and the effective date of any
changes to the Policy. 
 To Whom Should I Direct Privacy Questions or Concerns? 

You have several ways to contact us about questions of this Policy and about your services. 

AT&T PRIVACY POLICY 
 We have created
the AT&T Privacy Policy (the “Policy”) to explain our privacy practices. When you use any AT&T product or service, you should understand when and how personal information is collected, used, disclosed and protected. 

 

 256 

 We will not sell or disclose information to unaffiliated third parties without your consent except as
otherwise provided in this Policy. We may use information about who you are, where and when you browse on the Web, where your wireless device is located, and how you use our network to provide you better service and enrich your user experience when
you sign up or use any of our products or services. 
 AT&T will revise and update this Policy if our practices change or if changes in the
law so require. 
 Information Collected About You 

We collect a variety of personal information about users of our products or services. Personal information is information that can be directly associated
with a specific person or entity, such as a name, address, telephone number, email address, or information about activities directly linked to that person. 

Our definition of personal information does not include “aggregate” information. Aggregate information is data we collect about a group or
category of services or customers from which individual customer identities have been removed. For example, we could prepare a report that indicates that a certain number of our customers always use their wireless phones at a certain time of day at
a specific location. Aggregate data helps us understand trends and customer needs so that we can better consider new services or tailor existing services to customer desires. The aggregate data also might be purchased by or shared with a third
party, for example, one interested in locating a business in a particular part of town. 
 Here are the types of personal and other information
we collect. You should refer to the rest of this Policy to see how we use, disclose, and protect that information: 
  

	 	•	 	 Information You Give Us 

We collect information you give us when you purchase an AT&T product or use services. For example, you may provide us a billing
address and credit information, including your social security number or 
 business identifier, when signing up for service or
perhaps purchasing a product through our online store. You might not have thought about it this way, but the numbers dialed from your wireless phone to make a call are an example of information you give us and that we collect and use so we can bill
you appropriately and investigate fraudulent usage. 
  

 257 

	 	•	 	 Automatically Collected Information 

We automatically receive certain types of information whenever you interact with us. For example, when you visit an AT&T Web site, our
systems automatically collect your IP address and the type of browser you use. When you browse the wireless web, our systems log the Web sites you visit. Similarly, all wireless communications systems know when your phone is turned on and
approximately where the device is physically located—that’s how calls or messages are delivered to you in real time. 
  

	 	•	 	 Information from Other Sources 

We may obtain information about you from outside sources and add it to or combine it with your account information. For example, we may
receive credit information for purposes of initiating service. We also may use commercially available demographic and marketing information from third parties to help us better serve you or inform you about products or services that we think will be
of interest to you. We sometimes receive updated delivery and address information from our shippers or other sources so that we can correct our records and deliver your next purchase or communication more easily. And, we often receive information
from the dealer from whom you purchase your wireless phone or device prior to initiating service with us. 
 We also may purchase email lists
from third parties for advertising purposes. We only purchase lists of individuals who have allowed third-party use of their email address for marketing purposes. If you have previously requested to participate in an email advertising program, the
information we receive may include your name, information on previous transactions, or any other personal information you have provided. 

AT&T recognizes that parents often purchase our products and services for family use, including for use by minors. Any information collected from
such usage will appear to be the personal information of the actual subscriber to the service, and will be treated as such under this Policy. If we make available offers and products online where a child informs us that he or she is under the age of
13, we will ask a parent to confirm his/her consent in advance of further collection, use or disclosure of personal information from that child. 

In a Business Agreement, our customer is a business or other entity purchasing service for employees or other authorized users. If you receive certain
benefits through a business or government customer’s agreement with us, 
 this Policy will generally govern your personal information.
However, if you receive service where a business or government entity pays AT&T for your account or is otherwise liable to AT&T for the charges (for example, as a guarantor if you fail to pay), we may share your account information with that
entity. If you receive certain benefits tied to a Business Agreement, but you are liable for your own charges, then we may share enough account information with that entity to verify your continuing eligibility for those benefits. Please contact
AT&T if you have any questions about who is the liable party on your bill. 
  

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 Children’s Online Privacy Protection Act 

If we make available offers and products online where a child informs us that he or she is under the age of 13, we will ask a parent to confirm his/her
consent in advance of further collection, use or disclosure of personal information from that child. You should be aware, however, that wireless devices and services purchased for family use may be used by minors without the knowledge of AT&T.
If that happens, any information collected from the usage will appear to be the personal information of the actual adult subscriber and treated as such under this Policy. 

Use of Personal Information 
  

	 	•	 	 Internal Use. 

In general, we use personal information to serve our customers, to enhance and extend our customer relationship, and to enable our
customers to take maximum advantage of products and services we think they would enjoy. For example, by understanding how you use our Web site, we are able to customize and personalize your experience. More specifically, we use personal information
for billing purposes, to provide services or complete transactions you have requested, to anticipate and resolve problems with your services, and to create and inform you of products or services from AT&T or others that better meet your needs.

 AT&T uses email, short text messages, telemarketing, and direct mail to inform you about products or services we think
will interest you. You can modify your preferences on receiving these types of communications: 
  

	 	•	 	 If you are currently a AT&T customer and wish to change your preferences on receiving these types of communications, you can do one of the
following to tell us your preferences: 

  

	 	•	 	 Complete an online form 

  

	 	•	 	 Visit the “My Profile” page, if you manage your account online. 

 

	 	•	 	 Call Customer Service at 1-800-331-0500. 

  

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	 	•	 	 If you are not a current customer of AT&T and wish to opt out of receiving marketing communications, you can complete an online form to tell us
your preferences. 

 While you may choose not to receive marketing information from us, you will continue to
receive invoices, customer service-related notifications, and other similar information from us electronically or otherwise. 
  

	 	•	 	 Third-Party Use. 

You should review the following section to understand when AT&T discloses personal information to third parties. 

Disclosure of Personal Information 

Information about our customers is one of our most important business assets, and therefore we strive to protect it and keep it confidential. We do not
sell personal information to third parties without your consent. When and what types of information AT&T discloses depends on the service and in some cases the choices you have made. 

AT&T will not disclose personal information other than in accordance with this Policy. In general, that means that you must consent to the disclosure
in advance. Depending on the service, we may obtain your consent in a number of ways, including: 
  

	 	•	 	 In writing; 

  

	 	•	 	 Verbally; 

  

	 	•	 	 Online by clicking a button; 

  

	 	•	 	 Through the use of a dialing string or button on a wireless device or handset; or 

 

	 	•	 	 At the time of initiation of a particular service offering, when your consent is part of the required terms and conditions to use that service.

 For example, your consent to disclose personal information can be implied simply by the nature of your request, such as
when you ask us to deliver an email or short message to another person. Your return address is disclosed as part of the service and your consent to do so is implied by your use of the service. To determine how personal information may be disclosed
as part of a particular service, you should review the terms and conditions of use for that service. 
  

 260 

 We share personal information with third parties as necessary to complete a transaction, perform a service
on our behalf (such as enhancing our ability to serve you better), or perform a service that you have requested. When the third party acts solely on our behalf, AT&T does not allow them to use your information for other purposes. For example,
our vendors process and print your billing statement on our behalf. They can only use the personal information we give them to produce the billing statement. When we write off an account for non-payment, AT&T sometimes discloses personal
information about the account to third parties such as credit bureaus. Credit bureaus may use the personal information to update their records. AT&T does not currently disclose wireless numbers in AT&T listings or published directories. If
we do so in the future, you will be able to choose whether your number is listed. 
 Aside from our services, however, you may also want to take
advantage of services and products offered by other companies utilizing our wireless service. In those cases, you will be providing information to those companies, and information about you received by those third parties will be governed by their
privacy policies, not this Policy. For example, if you are roaming on the network of another carrier, information about your usage and the numbers you dial will be available to the carrier providing the service. Also, as another example, if you
purchase something using our mobile Internet service, you will be disclosing personal information directly to the company facilitating the transaction, a merchant bank and the merchant. Finally, if you bought your wireless device from a third party
retailer or dealer, both they and AT&T will have personal information as a result of the transaction and your ongoing service with AT&T. Whenever third parties have a role in any such transaction, you should review their privacy policies as
well. 
 From time to time you may be able to participate in contests, giveaways, or other similar promotions we sponsor. Except as explained
otherwise in the rules for a particular contest, giveaway, or promotion, any personal information you provide will be used in accordance with this Policy. 

In addition, from time to time you may be able to participate in our surveys to help us improve our offerings and services. Except as explained otherwise
in the survey, any personal information so collected will be used for our internal purposes. 
 Under federal law, you have a right, and we have
a duty, to protect the confidentiality of information about your telephone usage, the services you buy from us, who you call, and the location of your device on our network when you make a voice call. This information is sometimes referred to as
“Customer Proprietary Network Information,” 
  

 261 

 
or “CPNI.” We share CPNI and other personal information about you with affiliates of AT&T and BellSouth Corporation (the parent companies of AT&T) that provide
telecommunications services to which you also subscribe. Before sharing CPNI in any other way, we will first notify you of your rights under the law, describe how we intend to use the CPNI, and give you an opportunity to opt out of such usage (or,
when required by law, to opt in). 
 Business Transfers: 

Information about our users, including personal information, may be disclosed as part of any merger, acquisition, sale of company assets, or transition of
service to another provider, as well as in the unlikely event of an insolvency, bankruptcy, or receivership in which personal information would be transferred as one of the business assets of the company. 

Protection of AT&T and Others: 
 We
release personal information when we believe release is appropriate to comply with the law or in good faith reliance on legal process (e.g., court orders, subpoenas, E911 information, etc.); enforce or apply our customer agreements; initiate,
render, bill, and collect for services; protect our rights or property, or protect users of those services and other carriers from fraudulent, abusive, or unlawful use of, or subscription to, such services; facilitate or verify the appropriate
calculation of taxes, fees, or other obligations due to a local, state, or federal government; or if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of
communications, or justifies disclosure of records, to a governmental entity without delay. 
 AT&T Use of Cookies 

Cookies are small files placed on your computer’s hard drive by a Web site when you visit. These files identify your computer and record your
preferences and other data about your visit so that when you return to the site, the site knows who you are and can personalize your visit. For example, cookies enable a Web site shopping cart to function so that you only have to check out once.
Consequently, cookies are often tied to the use of personally identifiable information while using our site, and some functionality may be lost if you choose not to accept the use of cookies. 

 

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 In general, we use cookies to collect information so that we can determine how to improve our site by seeing
which areas, features and products are most popular; to personalize the site and make recommendations based on products you have liked in the past as well as to improve the site experience; and to complete transactions you have requested.
Advertisers that serve ads on our site may also use their own cookies. Such outside cookies are governed by the privacy policies of the entities placing the ads, and are not subject to this Policy. 

We also use a session-based cookie that maintains a user’s session for continuity of navigation while viewing the site. After closing the browser
the session cookie simply terminates. 
 With wireless Internet service, cookies are also used by our suppliers and third-party vendors to
facilitate the various services and information offered. Depending on the phone or device being used, cookies may be stored locally on the phone or device, or on servers operated by AT&T. This Internet cookie-like functionality is in place for
the same reasons and designed for the same purposes as cookies placed on your computer when interacting with Internet Web sites. Our suppliers and vendors will only use this information to provision the service, but each site you visit while using
the wireless Internet service is controlled by a separate company and their individual privacy policies will govern information they receive automatically from the cookie or information you voluntarily provide. 

AT&T Use of Web Beacons 
 A Web
beacon, also known as a Web bug, is a small, graphic image on a Web page, Web-based document or in an email message that is designed to allow the site owner or a third party to monitor the address and other information of the computer viewing the
item. Web beacons are often invisible to the user because they are typically very small (only 1-by-1 pixel) and the same color as the background of the Web page, document, or email message. Web beacons are represented as HTML IMG tags in the Web
page; users can click on “view profiles” of the Web page to see whether the page is using a Web beacon. Web beacons collect the IP address of the computer that the Web beacon is sent to, the URL of the page the Web beacon comes from, and
the time it was viewed. Web beacons can also be linked to personal information. 
 AT&T does not place Web beacons that link to personal
information on other sites, nor does it permit third parties, other than those working on our behalf, to place them on our site. AT&T does use Web beacons itself and may link a particular beacon to personal information. For example, we may use a
beacon to ensure a user can flip between technical assistance, customer service and our online store and still be recognized as our customer. 
  

 263 

 AT&T Placement of Advertising on Other Web Sites 

AT&T may use third-party ad serving companies to place advertisements about our products and services on other Web sites. These companies may use
cookies and other technology such as Web beacons or tagging to measure the effectiveness of our ads. To measure advertising effectiveness and offer selective ad content, the ad serving companies may use anonymous information about your visits to our
and other Web sites. But the ad serving companies use an anonymous number to identify you, NOT your name, address, phone number, email address, or anything that personally identifies you. The use of such cookies is subject to the ad serving
company’s privacy policy, not the Policy of AT&T. If you would like more information about these companies we use, their privacy practices, or to learn your choices about not having this non-personal information used to serve ads to you,
see our AT&T Ad Serving Companies. 
 AT&T Advertising Companies 

This list contains a link to the privacy policies for the ad-serving companies used to place ads on 3rd party sites. AT&T will revise or update this
as we change existing or add new ad-serving companies. 
  

	 	•	 	 Avenue A and Atlas 

Presence, Location, and Tracking 
 To
make wireless communications possible, the network knows the general location of your phone or wireless device whenever it is turned on. Your wireless device sends out a periodic signal to the nearest radio tower/cell site so that the network will
know where to route an incoming communication and how to properly bill for the service. This is necessary to make wireless communications possible. 

If you dial 911 for emergency services, we may provide your network location to a public safety answering point, emergency medical service provider or
emergency dispatch provider, public safety, fire service, or law enforcement official, or hospital emergency or trauma care facility. The law also permits us to disclose the location of a device on our network without a user’s consent
(1) to a user’s legal guardian or members of a user’s 
  

 264 

 
immediate family in an emergency situation that involves the risk of death or serious physical harm, (2) to database management services or information providers solely to assist in
delivering emergency services, or (3) to a governmental entity if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires or justifies disclosure of a device’s location
on the network without delay. Legally required upgrades will allow us to provide a location more precise than cell site location. 
 In
addition, we offer optional services on our GSM/GPRS network that make use of your network location. Please review the terms and conditions for each service for additional information about how the location information will be used. The location
used for these services is separate from the network location information when you make a voice call. 
 Your wireless Internet service may also
be personalized using your ZIP code or other location identifiers. We use this information to serve you relevant content, and we treat the information like any other personal information under this Policy. This service does not use the network
location technology described in this section. 
 Receipt of Marketing Messages on My Wireless Device from Third Parties 

You should be aware that not all advertisements appearing on or delivered to your mobile phone or device are authorized by AT&T. We have developed and
implemented systems in our network to reduce unsolicited bulk short text messages, but we cannot at this time block all such messages. We continue to look for other options to reduce these unsolicited bulk messages. If you have an email account with
AT&T, this service is subject to unsolicited messages as any other email service. 
 It is unlawful for any third party to make an
unsolicited telemarketing call using an autodialer or to send a prerecorded message to a wireless phone or device. You should report any such unsolicited calls to the Federal Communications Commission. 

 

 265 

 Network and Information Security 

We maintain a variety of physical, electronic, and procedural safeguards to guard your personal information. For example, we use accepted tools and
techniques to protect against unauthorized access to our systems. Also, we grant access to personal information about you to employees and contractors who need to know that information to provide products or services to you. In addition, we work to
protect the security of your personal information when you are ordering new service via the AT&T Web site by using well-known Internet encryption technologies like Secure Sockets Layer (SSL). We also use encryption technologies to protect your
account information when you are viewing your bill on our Web site. You should be aware that AT&T has no control over the security of other sites on the Internet you might visit, interact with, or from which you buy products or services.

 What Can I Do to Protect My Personal Information? 

An important part of ensuring the security of personal information is your own effort to protect against unauthorized access to your wireless device and
the personal information contained in it and on your SIM card. Most phones and wireless PDA-type devices store calling information both in the phone and on the SIM card. Therefore, before discarding your phone or PDA, trading it in or giving it
away, be sure you remove and retain your SIM card and follow the manufacturer’s instructions for deleting all personal information on the device itself. (This can be found in your owner’s manual or on the manufacturers’ Web site.)

 In addition, use passwords to prevent unauthorized access to your wireless device, your wireless service account, and your voicemail. If you
write down your passwords or user names, keep the information in a secure location. Do not give your password to someone else unless you intend them to have the same full access and ability to make changes to your account as you have. Change your
passwords periodically. 
 Accuracy of Personal Information in Your Account 

You can review the accuracy of the personal information in your account records online (go to My Account on this Web site) or by contacting Customer
Service at 1-800-331-0500. 
 California customers: AT&T does not disclose customers’ personal information to third parties for
the third parties’ direct marketing purposes, as governed by California Civil Code 1798.83. 
  

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 Updating this Policy 

AT&T will revise or update this Policy as it deems appropriate, including for example, if our practices change, as we change existing or add new
services, as we develop better ways to inform you of products we think will be of interest, or if the law so requires. You should refer back to this page often for the latest information and the effective date of any changes. 

If, however, users’ personally identifiable information will be used in a manner materially different from that stated at the time of collection, we
will notify users via posting on this page for 30 days before the material change is made. Users will have a choice as to whether or not their information will be used in this materially different manner. 

Contact Us 
 AT&T is committed to the
policies set forth in this Policy. 
 If you have any questions, comments or concerns about this Policy, please contact privacy@att.com.

 If you have questions about your AT&T service, you can call a customer service representative at 1-800-331-0500. 

 

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 THIRD AMENDMENT 

TO THE SECOND AMENDED AND RESTATED 

WIRELESS SERVICES AGREEMENT #00014249 

This Third Amendment (this “Third Amendment”) to the Second Amended and Restated Wireless Services Agreement #0001429 of July, 22, 2005 between
Motricity, Inc., f/k/a InfoSpace Mobile, Inc. (“Motricity” or “Supplier”) and AT&T Mobility LLC (“AT&T Mobility” or “AT&T”) (the “Agreement”), is made and entered into this 11th day of
June, 2009 (“Third Amendment Effective Date”). Such parties are referred to herein individually as a “Party,” and collectively as the “Parties”. 

WHEREAS, InfoSpace has provided certain Services to AT&T Mobility pursuant to the Agreement; 

WHEREAS, Cingular Wireless LLC changed its name to AT&T Mobility LLC on January 8, 2007; 

WHEREAS, InfoSpace Inc. changed its name to Motricity, Inc. on December 28, 2007 and assumed all of the rights and obligations of InfoSpace
Mobile, Inc.; 
 WHEREAS, Motricity, Inc. and AT&T entered into that certain First Amendment to the Agreement on March 1, 2007
(the “First Amendment”); 
 WHEREAS, Motricity, Inc. and AT&T entered into that certain Second Amendment to the Agreement
on October 1, 2008 (the “Second Amendment”); and 
 WHEREAS, Motricity and AT&T desire to perpetuate and continue
their relationship, by doing business under the terms of the Agreement, as amended as set forth herein. 
 NOW, THEREFORE, in
consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows: 
  

	1.	Except as otherwise provided herein, all of the terms, covenants and conditions used, but not defined, herein shall have the meanings ascribed to them in the Agreement.
In the event of a conflict between the terms and conditions hereof, and the terms and conditions of the Agreement, the specific terms and conditions set forth in this Third Amendment shall govern. 

 

	2.	Section 1 “Definitions” of the Agreement shall be amended to add/delete/modify the following definitions (as noted below). Additional definitions may be
found within the Agreement and related Amendments. 

 “ATT.Net Active User” means a Subscriber for whom Motricity
reports one or more ATT.Net Sessions during a calendar month. 
 “ATT.Net Portal User” means each unique profile for a
Subscriber that has used the Service, which profile may be derived from information (or a combination of information) that may include screen name, user identifier, device identifier and/or MSISDN. 

“ATT.Net Session” means a registered connection to the Service, as measured by Motricity. 

“ATT.Net Service” means the next generation wireless internet that will allow AT&T subscribers to easily find, consume and save
global web content, to find people, places and things in the local area and to browse and save popular editorial content. Further, the ATT.Net Service will also allow Subscribers to have a consistent internet experience via a fully optimized HTML
browser that enables interactivity, lower latency for a richer internet experience. 
  

 268 

 “AT&T Property” means physical and non-physical property of AT&T (or provided on
behalf of AT&T), including materials, equipment, software, hardware, networks, IT systems and network connectivity. 
 “Commercial
Launch” is defined as the date where the ATT.Net Service is to be made available to Subscribers, on July 20, 2009. 

“Motricity’s Span of Control” means Motricity’s facilities physical infrastructure (including external power sources),
supporting network elements, web-to-the-Motricity network demarcation point, support services, hardware and software associated with the Service that is under Motricity’s control (e.g. functionality that is provided by external vendors or
suppliers with whom Motricity has a contractual relationship, including feeds from providers of Motricity Sourced Content). This includes the System and its components for the transmission and control, security of network and data, physical
security, software and user data including backup data; all hardware and software used in connection with backing up data; and all Motricity employees and subcontractors participating in the provisioning of the Service. Motricity’s Span of
Control does not include the services and systems that are under the control of AT&T or its third party suppliers and service providers, including AT&T’s MMS Center and all other elements of the AT&T network nor does it include
functionality or feeds from providers of content not under a contractual relationship with Motricity . 
 “Device(s)” means the
AT&T designated mobile device(s) that are certified or will be certified for use on the AT&T network in support of the AT&T commercial service offering (e.g.,ATT.Net Service, MEdia Net Service, etc.). 

“Device Client” means the Software that conforms to a specific Device or set of Devices. 

“Device Client Services” has the meaning set forth in Exhibit A-3 – Services, attached hereto and incorporated herein. 

“Device Client Support Obligations” has the meaning set forth in Section B (5.4.1) of Exhibit A-3 – Service. 

“DCS” means Device Client Service. 

“DCS Failure(s)” has the meaning set forth in Section B (5.5.1) of Exhibit A-3 – Service. 

“Documentation” means any user manuals, operator instructions, training material, developers’ guides and other written materials
used in conjunction with the Service and/or Software and provided by Motricity, whether in printed or electronic form. 
 “Motricity
Software” is deleted and replaced with the Software” as defined in this Third Amendment. 
 “Motricity Supported
Handsets” is deleted and replaced with “Devices” as defined in this Third Amendment. 
 “Level of Effort”
has the meaning set forth in Section B (10) of Exhibit A-3 – Services. 
 “OEM” means original equipment
manufacturer and refers to the Device manufacturer. 
 “Partner Integration Services” has the meaning set forth in Section B
(6) of Exhibit A-3 – Services. 
 “QA” means Quality Assurance. 

 

 269 

 “Service Agreement” is as defined in Section 19 of the Second Amendment to the
Agreement. 
 “Software” means the software designed, developed, manufactured or provided by, or on behalf of, Motricity as
part of the Service. 
 “Specifications” means (i) Motricity’s applicable technical and functional documents and
descriptions, including any warranty statements, and (ii) AT&T’s written requirements, technical documents and descriptions, specified in or attached to this Agreement, an executed Statement of Work, Work Order or Purchase Order, which
shall control over any inconsistency with Motricity’s specifications and description. 
 “Statement(s) of Work” means
written description of the professional services, custom development and service requests for new Services, pursuant to the terms and conditions of the Services Agreement. 

“Subscriber” means a unique AT&T end user of the ATT.Net Service, MEdia Net Service or Legacy Services as authenticated by Motricity
and depending upon the context. 
 “System” means that AT&T Property and any or all platforms, databases, software, Product
and API(s) provided by, or on behalf of, Motricity that support the Service 
 “Web/WAP Services” has the meaning set forth in
Section B (7) of Exhibit A-3 – Services. 
  

	3.	The Agreement is amended to add a new paragraph to Section 2.1 as follows: 

Motricity Grant for ATT.Net Service. Notwithstanding the preceding paragraph, the license grant applicable to the ATT.Net Service
is as set forth within Section 5.6 of Exhibit A-3. 
  

	4.	Limitations. Section 2.3 (a) is deleted in its entirety and replaced with the following: 

 

	 	(a)	AT&T shall have no right by virtue of this Agreement to reproduce or sub-license, re-sell or otherwise distribute all or any portion of the Motricity Content, or
Services under this Agreement to any Person, other than providing access to the Motricity Content and Services to Users. 

  

	5.	AT&T Obligations. Section 3.2, the following language is deleted it its entirety: 

“Notwithstanding the above, should AT&T choose to host this service with anyone other than Motricity, this section will no longer
apply.” 
 And replaced with the following: 

“Notwithstanding the above, as it relates to the ATT.Net Service and/or when AT&T hosts the service on its own or with anyone
other than Motricity, this section will no longer apply.” 
  

	6.	Insurance. Section 6.4 of the Second Amendment is deleted in its entirety and replaced with the following: 

 

	 	6.4.1	With respect to Motricity’s performance under this Agreement, and in addition to Motricity’s obligation to indemnify, Motricity shall at its sole cost and
expense: 

  

	 	6.4.1.1	maintain the insurance coverages and limits required by this Section and any additional insurance and/or bonds required by law: 

 

	 	6.4.1.1.1 	at all times during the term of this Agreement and until completion of all Work associated with this Agreement, whichever is later; and 

 

 270 

	 	6.4.1.1.2 	with respect to any coverage maintained in a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work
associated with this Agreement, whichever is later. If a “claims-made” policy is maintained, the retroactive date must precede the commencement of Work under this Agreement; 

 

	 	6.4.1.2	require each subcontractor who may perform Work under this Agreement or enter upon the Work site to maintain coverages, requirements, and limits at least as broad as
those listed in this Section from the time when the subcontractor begins Work, throughout the term of the subcontractor’s Work and, with respect to any coverage maintained on a “claims-made” policy, for two (2) years thereafter;

  

	 	6.4.1.3	procure the required insurance from an insurance company eligible to do business in the state or states where Work will be performed and having and maintaining a
Financial Strength Rating of “A-” or better and a Financial Size Category of “VII” or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies, except that, in the case of Workers’
Compensation insurance, Motricity may procure insurance from the state fund of the state where Work is to be performed; and 

  

	 	6.4.1.4	deliver to AT&T, certificates of insurance stating the types of insurance and policy limits. Motricity shall provide or will endeavor to have the issuing insurance
company provide at least 30 days advance written notice of cancellation, non-renewal, or reduction in coverage, terms, or limits to AT&T. Motricity shall deliver such certificates: 

 

	 	6.4.1.4.1 	prior to execution of this Agreement and prior to commencement of any Work; 

 

	 	6.4.1.4.2 	prior to expiration of any insurance policy required in this Section; and 

  

	 	6.4.1.4.3 	for any coverage maintained on a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work associated with
this Agreement, whichever is later. 

  

	 	6.4.2	The Parties agree: 

  

	 	6.4.2.1	the failure of AT&T to demand such certificate of insurance or failure of AT&T to identify a deficiency will not be construed as a waiver of Motricity’s
obligation to maintain the insurance required under this Agreement; 

  

	 	6.4.2.2	that the insurance required under this Agreement does not represent that coverage and limits will necessarily be adequate to protect Motricity, nor be deemed as a
limitation on Motricity’s liability to AT&T in this Agreement; 

  

	 	6.4.2.3	Motricity may meet the required insurance coverages and limits with any combination of primary and Umbrella/Excess liability insurance; and 

 

	 	6.4.2.4	Motricity is responsible for any deductible or self-insured retention. 

  

	 	6.4.3	The insurance coverage required by this Section includes: 

  

	 	6.4.3.1	Workers’ Compensation insurance with benefits afforded under the laws of any state in which the Work is to be performed and Employers Liability
insurance with limits of at least: 

 $500,000 for Bodily Injury – each accident 

 

 271 

 $500,000 for Bodily Injury by disease – policy limits 

$500,000 for Bodily Injury by disease – each employee 

To the fullest extent allowable by Law, the policy must include a waiver of subrogation in favor of AT&T, its Affiliates, and their
directors, officers and employees. In states where Workers’ Compensation insurance is a monopolistic state-run system, Motricity shall add Stop Gap Employers Liability with limits not less than $500,000 each accident or disease.

  

	 	6.4.3.2	Commercial General Liability insurance written on Insurance Services Office (ISO) Form CG 00 01 12 04 or a substitute form providing equivalent coverage,
covering liability arising from premises, operations, personal injury, products/completed operations, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract) with limits of at least:

 $2,000,000 General Aggregate limit 

$1,000,000 each occurrence limit for all bodily injury or property damage incurred in any one (1) occurrence 

$1,000,000 each occurrence limit for Personal Injury and Advertising Injury 

$2,000,000 Products/Completed Operations Aggregate limit 

$1,000,000 each occurrence limit for Products/Completed Operations 

$1,000,000 Damage to Premises Rented to You (Fire Legal Liability) 

The Commercial General Liability insurance policy must: 

 

	 	6.4.3.2.1 	include AT&T, its Affiliates, and their directors, officers, and employees as Additional Insureds. Motricity shall provide a copy of the Additional Insured
endorsement to AT&T. The Additional Insured endorsement may either be specific to AT&T or may be “blanket” or “automatic” addressing any person or entity as required by contract. A copy of the Additional Insured
endorsement must be provided within 60 days of execution of this Agreement and within 60 days of each Commercial General Liability policy renewal; 

  

	 	6.4.3.2.2 	include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors, officers and employees; and 

 

	 	6.4.3.2.3 	be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T. 

 

	 	6.4.3.3	Business Automobile Liability insurance with limits of at least One Million Dollars ($1,000,000) for each accident for bodily injury and property damage,
extending to all owned, hired, and non-owned vehicles. 

  

	 	6.4.3.4	Umbrella/Excess Liability insurance with limits of at least One Million Dollars ($1,000,000) for each occurrence with terms and conditions at least as broad as
the underlying Commercial General Liability, Business Auto Liability, and Employers Liability policies. Umbrella/Excess Liability limits will be primary and non-contributory with respect to any insurance or self-insurance that is maintained by
AT&T Mobility. 

  

 272 

	 	6.4.3.5	Professional Liability (Errors & Omissions) insurance with limits of at least One Million Dollars ($1,000,000) for each claim or wrongful act.

  

	7.	Term. Section 7.1(a) of the Agreement shall be deleted in its entirety and replaced with the following: 

 

	 	(a)	The term of this Agreement shall commence on the Effective Date and, unless earlier terminated pursuant to this Agreement, or except as provided in Section 7.1(b)
or (c), shall end on April 22, 2011 (the “Initial Term”). After the Initial Term, this Agreement shall continue until terminated by either Party upon six months notice. 

 

	8.	Termination for Convenience. Section 7.3.1 of the “Agreement” shall be deleted in its entirety and replaced with the following:

  

	 	7.3.1	Agreement. Effective April 22, 2011, AT&T may terminate this Agreement without cause upon six (6) months advance written notice. Termination for
convenience does not apply to Motricity. 

  

	9.	Section 7.4 “Obligations upon Termination or Transition of Service” is hereby amended to add a new section 7.4.6 as follows: 

 

	 	7.4.6.	Deliver AT&T Property to AT&T with AT&T paying any fees or other costs associated with such delivery and the transfer of any service agreements to AT&T
related to the AT&T Property. 

  

	10.	Exhibit A - “Services” is hereby amended to incorporate the terms described in Exhibit A-3 Services. 

 

	11.	Exhibit C - “Commercial Terms” is hereby amended to incorporate the terms described in Exhibit C-3 Commercial Terms, attached hereto and incorporated herein.

  

	12.	Exhibit G-2 “Service Level Agreement for WEB Services” found within Amendment No. 2 to the Agreement and is hereby amended to incorporate the terms
described in Exhibit G-2 Supplement, attached hereto and incorporated herein. 

  

	13.	This Agreement is hereby amended to add Exhibit G-3 “Service Level Agreement for ATT.Net Services” attached hereto and incorporated herein.

  

	14.	Exhibit J “Form of Work Order and Purchase Order” is hereby deleted in its entirety and replaced with Exhibit J “Work Order Form” to accommodate the
Device Client Services. 

  

	15.	The terms and conditions of the Agreement in all other respects remain unmodified and in full force and effect. 

 

 273 

 IN WITNESS WHEREOF, Motricity and AT&T have each caused this Third Amendment to be executed by its duly
authorized representative, which may be in duplicate counterparts, each of which will be deemed to be an original instrument, as of the Third Amendment Effective Date above. 

 

									
	MOTRICITY, INC.	 		 	AT&T SERVICES, INC.
		 		 	On behalf of its Affiliate AT&T Mobility LLC
					
	By:	 	/s/ Ryan Wuerch	 		 	By:	 	***
	Print Name:	 	 Ryan Wuerch
	 		 	Print Name:	 	 ***

	Title:	 	 Chairman & CEO
	 		 	Title:	 	 President, Supply Chain and Flleet Operations

		 	 6/26/09
	 		 		 	 7-7-09

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 274 

 EXHIBIT A-3 – SERVICES 

TABLE OF CONTENTS - SUPPLEMENT 

Exhibit A – Services is amended to insert the table of contents to reflect updates to Section headers and numbering sequence as of the Third
Amendment Effective Date: 
  

			
	 A.     Services
	  	
		
	 B.     Description of Services.
	  	
		
	 1.      Platform and Services; Legacy Services
	  	
		
	 (a)    Platform and Services
	  	
		
	 (b)    Legacy Services
	  	
		
	 2.      Content
	  	
		
	 (a)    AT&T Sourced Content
	  	
		
	 (i)     Integration with AT&T Sourced Content
	  	
		
	 (b)    Motricity Sourced Content
	  	
		
	 (i)     Modification of Motricity Sourced Content
	  	
		
	 3.      PIM/Email Service
	  	
		
	 3.      Personalized/Customized Content
	  	
		
	 4.      Device Client Services in support of ATT.NET Service
	  	
		
	 5.      Partner Integration Services
	  	
		
	 6.      Web and/or WAP Services
	  	
		
	 7.      Service Requests and Levels of Effort
	  	
		
	 C.     Motricity Supported Devices
	  	
		
	 1.      Current Devices
	  	
		
	 2.      New Devices
	  	
		
	 a.      MEdia Net and Legacy Services
	  	
		
	 b.      ATT.Net Service
	  	
		
	 3.      AT&T Network; Gateways
	  	
		
	 4.      Additional Support
	  	
		
	 D.     Reporting
	  	
		
	 (a)    Usage Reports
	  	
		
	 (b)    Legacy Usage Reports
	  	
		
	 (c)    Legacy Alert Reports
	  	
		
	 (d)    General Services Report
	  	
		
	 E.     Research and Development
	  	
		
	 F.     Research and Development Remedies
	  	
		
	 G.     Securities and Fair Disclosure
	  	

  

 275 

 EXHIBIT A-3 – SERVICES 

Exhibit A – Services is amended to add the following terms in support of the ATT.Net Service, which is in addition to the Services Motricity
is already providing to AT&T under the Agreement. 
 For the avoidance of doubt, the terms of this Exhibit A-3 controls in the event of any
conflict with other provisions of the Agreement, solely as it pertains to the ATT.Net Service. 
  

	A.	Motricity Services that support ATT.Net Service. 

Motricity will provide AT&T with the Device Client Services, Partner Integration Services, Web/WAP Service, and a System in support of
the ATT.Net Service (each of which may be referred to individually as a “Service” or collectively as “Services”) and in conformance with the Specifications and Documentation and the Performance Requirements set forth within the
Service Level Agreement. 
  

	B.	Description of Services. The following provisions are hereby incorporated into Exhibit A. 

 

	 	5.	Device Client Service 

Motricity will provide AT&T with device client development, integration and OEM support as set forth within this Section and pursuant
to the Specifications in support of the ATT.Net Service (“Device Client Service(s)”). 
  

	 	5.1	General. 

 Unless
otherwise specified by AT&T, Motricity will support a minimum of twenty-eight (28) launched Devices up to maximum of sixty (60) Devices, within a given calendar year, as follows: 

 

	 	5.1.1	Motricity will support both downloadable clients (“Downloadable Client(s)”) and embedded and integrated clients (“Preloaded Client(s)”).

  

	 	5.1.2	For Devices that support Downloadable Clients, Preloaded Clients or are mutually agreed upon (e.g., Research In Motion (RIM) Blackberry), Motricity will launch Devices
at no cost to AT&T. 

  

	 	5.1.3	For purposes of clarity, Devices requiring re-certification (as part of an OEM maintenance release and where there is no impact to the Device Client) will not be
subject any additional fees. 

  

	 	5.1.4	The Parties acknowledge and agree that Motricity’s ability to meet its Device Client Service responsibilities is contingent upon the cooperation of the respective
OEMs. Motricity will act in good faith to provide its Device Client Services in order to fulfill its obligations to provide the Managed Service. Provided Motricity is in full compliance with its Device Client Service responsibilities,
Motricity will not be held accountable for Device Client Service responsibilities outside of Motricity’s Span of Control. 

  

	 	5.1.5	For any mass migration of existing MEdia Net or Legacy Services to ATT.Net Service, the Parties agree to establish a baseline project schedule to handle any such
migration, document the appropriate acceptance criteria and remedies (if any) that would apply to the mass migration. 

  

 276 

	 	5.1.6	Test Environments. Motricity currently provides demo environments for testing. If it is determined that additional environment(s) are required for this, then
AT&T will reimburse Motricity for all fees associated with building it and will agree to pay Incremental Hardware and Software fees attributed to hosting this additional test environment as business as usual. 

 

	 	5.2	OEM Support 

  

	 	5.2.1	Motricity shall be responsible for facilitating/maintaining the OEM relationship to allow for the successful downloading, pre-loading and/or embedding of the Device
Client. 

  

	 	5.2.2	Motricity shall be responsible for the technical integration of the Device Client. 

 

	 	5.2.3	Motricity shall provide AT&T’s OEM partners with the following: 

  

	 	(i)	the Device Client 

  

	 	(ii)	Detailed documentation and integration tools 

  

	 	(iii)	Integrated test environment hosted by Motricity. 

  

	 	(iv)	Integration support staff 

  

	 	(v)	Device Client license to embed and distribute the Device Client for the ATT.Net Service 

 

	 	5.2.4	Device Client shall support the following: 

  

	 	(i)	application platforms that include, but are not limited to, Java (J2ME), Symbian, Android, Qualcomm Brew and Windows Mobile (“ Application Platforms”); and

  

	 	(ii)	AT&T OEM partners which includes but is not limited to, LG, Samsung, Nokia, SonyEricsson, Motorola, HTC, and RIM and the related Application Platforms.

  

	 	5.2.5	Motricity shall support native (embedded) OEM client integration upon request by AT&T to fulfill its obligations in providing the Managed Service to AT&T.
AT&T and Motricity will establish Level of Effort under a separate Service Request Form, pursuant to Section 10 of this Exhibit A-3 when OEMs do not comport with AT&T Requirements for standard application programming interfaces and the
Parties will determine what, if any additional fees are applicable. 

  

	 	5.3	OEM Support Fees 

  

	 	5.3.1	OEMs selected by AT&T shall not pay to Motricity any fees and/or costs for: 

 

	 	(i)	the Device Client; 

  

 277 

	 	(ii)	the Device Client license to embed and distribute the Device Client; or 

  

	 	(iii)	integration services 

  

	 	5.3.2.	Subject to Section 5.2.5 above, AT&T shall not pay Motricity to support native (embedded) OEM client integrations. 

 

	 	5.4	Device Client Support 

  

	 	5.4.1	The Parties will abide by the mutually agreed-upon Device Client Service and Device Onboarding Plan and the provisions of this Section 5 Device Client Service
(hereinafter referred to as “Device Support Obligations”) to be completed no later than thirty (30) days post Commercial Launch. 

  

	 	5.4.2	The Device Support Obligations includes the following: 

  

	 	•	 	 Process for AT&T to provide Motricity notification of devices to be pre-loaded and/or embedded and integrated; 

 

	 	•	 	 Process for Motricity to commence integration services with the Device OEM; 

 

	 	•	 	 Process for Parties project planning; 

  

	 	•	 	 Process for Motricity client porting and integration; 

 

	 	•	 	 Process for AT&T acceptance and defect resolution; and 

 

	 	•	 	 Status Reporting of Devices (e.g. build complete, commercially available, in progress and failures). 

 

	 	5.5	Remedies 

  

	 	5.5.1	Motricity shall track and report to AT&T on a monthly basis all instances where Motricity is unable to meet the Device Client Support Obligations in support of the
current month’s technical acceptance Device schedule (for reasons within Motricity’s Span of Control) for each Device (“DCS Failures”). 

 

	 	5.5.2	Remedies. If Motricity is unable to meet its Device Client Services listed in Section 5 above in any three calendar months within any four month period, then, at
the end of any such third failed month, AT&T shall have the right, in its sole discretion, to terminate the Agreement for cause upon thirty (30) days prior written notice to Company or to provide Company notice of AT&T’s intent to
develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the Parties will use good faith efforts to agree to and execute on a plan for Company to remedy the applicable performance failures and meet
the Device Client Services set forth in Section 5. Upon implementation of any such mutually agreed plan, a new four month measurement period to determine compliance with the Device Client Services will commence. The foregoing remedy shall not
be an exclusive remedy and AT&T shall continue to have all rights and remedies available to it at law and in equity. 

  

 278 

	 	5.6	Motricity License Grants – ATT.Net Service. 

  

	 	5.6.1	Motricity grants to AT&T a limited, non-exclusive, non-transferable, non-sublicenseable, worldwide license to use the Service provided hereunder (to include any
Software on systems under AT&T’s control or AT&T supplied Device), and solely in connection with AT&T’s operation of the AT&T.Net Service and for the term of such Service and solely in accordance with the applicable
instructions or documentation and any end-user license restrictions, if applicable and if provided to AT&T in writing in advance. 

  

	 	5.6.2	AT&T agrees not to modify, disassemble, decompile, reverse engineer, create derivative works of, or make any other attempt to discover or obtain the source code for
the Software. In the event any modifications are made to the Software by anyone other than Motricity or its authorized subcontractors, any and all warranties with respect to the Software and associated with such modifications shall immediately
terminate. 

  

	 	5.6.3	Unless expressly authorized by the other Party in writing, or unless otherwise specifically provided in this Agreement, neither AT&T norMotricity shall itself, nor
shall either authorize or assist any third party to, (a) remove, obscure, or alter any legal notices, including notices of Intellectual Property Rights present on or in the Content or Services provided hereunder or any other materials provided
by the other Party. 

  

	 	5.6.4	Motricity grants to AT&T’s OEM partners the Device Client licenses set forth in the Section 5.2 “OEM Support” of this Exhibit A-3.

  

	 	6.	Partner Integration Services 

Motricity will provide AT&T with partner integration services (e.g. integration with Yahoo! Search) as set forth within this Section
(“Partner Integration Services”). 
  

	 	6.1	Motricity will support partner integration services, subject to the Level of Effort to be mutually agreed upon by the Parties. 

 

	 	6.2	AT&T and Motricity will establish Level of Effort under a separate Service Request Form, pursuant to Section 10 of this Exhibit A-3. 

 

	 	7.	Web and/or WAP Services 

Motricity will provide AT&T with Web and/or WAP services (e.g. updates to new templates, application control, browser updates, etc.)
as set forth within this Section (“Web/WAP Services”). 
  

	 	7.1	Motricity will support Web/WAP Services, subject to the Level of Effort to be mutually agreed upon by the Parties. 

 

 279 

	 	7.2	AT&T and Motricity will establish Level of Effort under a separate Service Request Form, pursuant to Section 10 of this Exhibit A-3. 

 

	 	8.	Computer / Set-Top Client Services –Intentionally Omitted 

  

	 	9.	Continual Development and Custom Product – Intentionally Omitted 

 

	 	10.	Service Requests and Level of Effort 

Where AT&T requests Motricity to provide new or enhanced Service(s) that requires a determination of work effort to include scope,
schedule, resources and pricing (if any) (“Level of Effort”), AT&T will submit such Service Requests as described in the Service Request Process within the Service Agreement . 

 

	C.	Services. 

 Section 1. Current
Devices is deleted in its entirety and replaced with the following: 
  

	 	1.	Current Devices. Motricity will make the Services available on Devices. AT&T will provide Motricity a minimum of three Devices and up to four Devices
(subject to AT&T approval for each Device type for testing purposes at no charge to Motricity. In order to support Motricity maintaining a suitable testing environment for such Devices, AT&T will allow Motricity reasonable access to
AT&T’s wireless network for such testing. 

 Section 2. New Devices is deleted in its entirety and replaced
with the following: 
  

	 	A.	MEdia Net and Legacy Services. For Devices that support MEdia Net or Legacy Services, AT&T may request that the display of the Services made available in WML
and XHTML format conform to standards for devices and/or browsers in addition to those set forth above. When this occurs, AT&T shall deliver to Motricity a prototype device that is functional in all material respects, at no charge to Motricity.
Upon receipt of a prototype device that is functional in all material respects, and a Change Request from AT&T (as described in Exhibit D), Motricity will use commercially reasonable efforts to provide a written response to Cingular outlining
expected turn around time for device profiling and readiness for production support within ten (10) business days of such request. AT&T will provide to Motricity a minimum of four prototype devices that are functional in all material
respects for use by Motricity in connection with performing such services. Motricity will then profile the devices in a manner and on a schedule to be mutually agreed upon by the Parties at no additional cost to AT&T. 

Such devices shall have WAP browsers that adhere to industry specifications for either WML or XHTML (aka WAP 2.0). In the event that a
device does not have a browser that conforms to industry specifications, Motricity and AT&T will work together to determine how best to support the device within thirty (30) business days of Motricity learning that the device does not
conform to specifications. In some instances, Motricity will require AT&T to pay for additional work required to support the device service to AT&T’s satisfaction. In such event, Motricity will provide a written quote to AT&T in
response to such request within five (5) business days of coming to agreement on Motricity’s course of action to support the device. Upon AT&T’s acceptance of such quote, the Parties may enter into a mutually agreeable Work Order
for such services. In order to support Motricity maintaining a suitable testing environment for such devices, AT&T will allow Motricity reasonable access to Cingular’s wireless network for such testing. 

 

 280 

	 	2.	ATT.Net Service. For Devices that support the ATT.Net Service, the Parties will adhere to the Device Client Service process set forth within this Exhibit A-3.
AT&T will provide Motricity no less then three and up to four Devices (subject to AT&T approval) for each Device type for testing purposes at no charge to Motricity. In order to support Motricity maintaining a suitable testing environment
for such Devices, AT&T will allow Motricity reasonable access to AT&T’s wireless network for such testing. 

  

 281 

 B. EXHIBIT C-3 – COMMERCIAL TERMS FOR ATT.NET SERVICE 

 

	1.	Non Recurring Expense Fee or NRE Fee*** 

The non-recurring expense / one-time fee covers the purchase of hardware, installation, integration, project management and testing of Service (“NRE
Fees”) and will be paid pursuant to separate Statement of Works, Change Requests or Work Orders. 
 Motricity shall procure, operate and
maintain the hardware in support of the Service; with AT&T maintaining ownership of hardware. 
 *** 

 

	2.	ATT.Net Service Fee: 

 The Service
fees cover AT&T’s use of the Service that supports the ATT.Net Service (“ATT.Net Service Fees”). Motricity shall apply the ATT.Net Service Fees based on the total number of ATT.Net Active Users processed by Motricity with a given
calendar month. *** 
  

					
	 Tier
	  	Description	 	ATT.Net Service Fee
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***

 A. The Parties further agree to the
following for the initial year of the ATT.Net Service: 
 *** 
  

	3.	Hosting Fees: 

 The Hosting fees
cover the people, space and power needed to host and operate the System (“Hosting Fees”). Motricity shall apply the Hosting Fees based on the total cumulative number of ATT.Net Portal Users being maintained by Motricity with a given
calendar month. *** 
  

					
	 Tier
	  	Description	 	Hosting Fee
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***
	 ***
	  	***	 	***

 *** 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 282 

	A.	For purposes of clarity, in any calendar month where a MEdia Net portal user becomes an AT&T.Net Service Portal User, Motricity will apply the Hosting Fee set forth
above. 

  

	B.	Further, Motricity will ensure that AT&T is not being double billed on Hosting Fees under the MEdia Net and ATT.Net fee structure. In the event a Subscriber is
registered as both a Media Net portal user and an ATT.Net Portal User within a given calendar month, AT&T will be charged the Hosting Fees set forth in the above table. 

 

	C.	The Parties further agree to collaborate on a method and process for which Subscriber profiles would be purged from the respective databases for MEdia Net and ATT.Net
Service. 

  

	D.	*** upon six months’ prior written notice to Motricity, AT&T may elect to host the System and make the AT&T.Net Service (excluding certain Legacy Services
as described in Section B.1.b. of Exhibit A) available to Subscribers at AT&T’s expense at one or more facilities maintained by or on behalf of AT&T. AT&T acknowledges that its ability to host the Motricity Software and make the
AT&T Net Service available to Users may be subject to AT&T’s ability to obtain sufficient rights in certain third party technology (e.g., any third party software used in connection with the hosting, operation and/or maintenance of the
Services), content and applications. In the event that AT&T elects to host the Software, Motricity and AT&T shall enter into a mutually agreed upon license agreement prior to and as a condition of any transition of hosting to AT&T.

  

	4.	Incremental Hardware/Maintenance Fee(s):  

Upon the Parties’ determination that additional hardware is required beyond what is included within the NRE Fee above, Motricity shall provide firm
quote and if AT&T accepts such firm quote, then AT&T shall pay Motricity pursuant to a separate Work Order (“Incremental Hardware/Maintenance Fees”). For purposes of clarity the Incremental Hardware/Maintenance Fees includes
installation and integration of the incremental System components with the overall Service. All incremental hardware shall be supported by a detailed inventory. 
  

	5.	Partner Integration Service Fee 

The application of Web/WAP Service fees (if any) are as defined in Section 6 of this Exhibit A-3. 

 

	6.	Web/WAP Service Fees: 

 The
application of Web/WAP Service fees (if any) are as defined in Section 7 of this Exhibit A-3. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 283 

 EXHIBIT G-2 – SERVICE LEVEL AGREEMENT – WEB BASED SERVICES SUPPLEMENT

 Appendix D of Exhibit G-2 is deleted in its entirety and replaced with the Revised Appendix D – SLA Monitoring Requirements set
forth below. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 284 

 Appendix D – SLA Monitoring Requirements 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 285 

 A new Exhibit G-3 is hereby added to the Agreement and shall read as follows: 

EXHIBIT G-3 – SERVICE LEVEL AGREEMENT – ATT.NET SERVICES 

 

	1.	General Information 

  

	1.1.	Purpose 

 The purpose of this SLA is to
identify the levels of service that will be maintained by Motricity and to provide this information to operations personnel of both parties responsible for the monitoring and/or support of the Services. 

 

	1.2.	Scope 

 This Service Level Agreement
(“SLA”) describes the basic level of service that will be provided by Motricity in its support of the delivery of the Services to AT&T that enables and/or supports the ATT.Net Services. For purposes of clarity reference to Services in
this SLA means the ATT.Net Services. This SLA describes the requirements for the following: 
  

	 	a)	support and maintenance of all Motricity and third-party hardware and software for the Services 

 

	 	b)	7x24x365 support and response requirements for support calls; 

  

	 	c)	fixes, patches, and minor enhancements; 

  

	 	d)	new software releases that contain fixes to defects in production feature functionality; and 

 

	 	e)	resources to support acceptance testing, trouble shooting, and system upgrades. 

This SLA also defines requirements for response (including email, telephone, remote, and on-site) and resolution timeframes related to Severity 1,
Severity 2, and Severity 3 incidents, as well as non-performance financial penalties which will be owed to AT&T for failures to meet certain obligations defined herein. 

This SLA also defines expectations relating to: 
  

	 	•	 	 Motricity and AT&T Responsibilities with respect to the Services 

 

	 	•	 	 Service Performance Objectives 

  

	 	•	 	 Incident Management 

  

	 	•	 	 Incident Reporting Process 

  

	 	•	 	 Operational Reports 

  

	 	•	 	 Change Control Management 

This SLA should be used as a reference for AT&T’s Network Operations and its contracted affiliates and Motricity in support of the Services. It
provides the framework for surveillance, isolation, analysis, and resolution of problems related to the Services. 
 AT&T acknowledges that
Motricity’s provision of its Managed Service (including the availability of the System) may be impacted by the acts and/or omissions outside of Motricity’s “Span of Control” (defined below). To the extent Incidents arise during
the Term for reasons outside of Motricity’s Span of Control, Motricity shall not be liable for the Non Performance Compensation set forth within this SLA. 

For a complete list of the Services that are subject to this SLA, see the SLA Monitoring Requirements (Appendix D) below. 

 

 286 

	1.3.	Out of Scope 

 The following items are
deemed to be outside the scope of this SLA; however, both parties will make a good faith effort to establish the following independently from this SLA. *** 
  

	1.4.	Definitions  

 The terms used in
this SLA shall have their normal or common meaning, except that the following Capitalized terms shall have the following meaning for the purpose of this SLA. Additional definitions may be found within the Agreement and related Amendments.

  

			
	 Term
	  	 Definition

	ATT.Net Application Pages	  	ATT.Net Application Pages are portal pages within the ATT.Net Portal that render content wholly determined by the business logic of the particular application and are not
manageable by CPS Tools.
		
	ATT.Net Gateway	  	The ATT.Net Gateway is the set of transcoder servers hosted at Motricity that broker requests to and from the internet as well as the ATT.Net Portal and adapt web page content
for the Device Client. The ATT.Net Gateway has certain similar capabilities as the AT&T WAP Gateway such as service binding support and redirect capability.
		
	ATT.Net Sub- Category Pages	  	Each node on the Sub-Category Carousel can be associated with a specific Sub-Category page with feeds and content specific to that Sub-Category, e.g. Browsing to the
Entertainment Sub-Category Carousel and then clicking on Movies will take the user to the Movies Sub-Category page.
		
	ATT.Net Portal	  	The ATT.Net Portal is the set of mobile web / application pages that have the att.net-specific content and applications that have either been defined and/or published by
AT&T.
		
	ATT.Net Service	  	means the next generation wireless internet that will allow AT&T subscribers to easily find, consume and save global web content, to find people, places and things in the
local area and to browse and save popular editorial content. Further, the ATT.NET solution will also allow subscribers to have a consistent internet experience via a fully optimized HTML browser that enables interactivity, lower latency for a richer
internet experience.
		
	ATT.Net Shortcut Tiles	  	Shortcuts Tiles are added to a user’s web pane as quick links to content, either hosted on the portal or by a third party site. Shortcuts can be added by the user through
personalization, or by the AT&T content team as a default. Shortcuts can contain dynamic content as in the case of the My Teams tile or My Weather tile, but not necessarily. The tiles or quick links are represented as boxes with an icon image
and up to two lines of text.
		
	ATT.Net Sub-Category Carousel	  	Each Category on the Popular pane is associated with a Sub-Category Carousel specific to that category. This is a single multi-part page (similar to the Triptych page), which
contains multiple panes: one for each Sub-Category.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 287 

			
	 Term
	  	 Definition

	ATT.Net Triptych Page	  	The ‘homepage’ of the ATT.Net Portal. The homepage is divided into 3 ‘panes’ (hence triptych) which are Web, Popular and Local. The current viewable pane can
be changed by moving the navigation to the left or right, but all three are delivered to the device as a single multi-part web page.
		
	Availability	  	*** Availability percentages shall be expressed to two decimal points with the second decimal place rounded up or down to the nearest one-hundredth of a percentage
point.
		
	Business Hours	  	Monday through Friday, 8:00 AM to 5:00 PM PST
		
	Busy Hour	  	Means the highest peak of transaction activity.
		
	Capacity	  	Means the transactions per second and concurrent usage as well as raw disk space of the System (measured in bytes) that is available to support the Service (in whole or in part).

		
	Motricity’s Span of Control	  	means Motricity’s facilities physical infrastructure (including external power sources), supporting network elements, web-to-the-Motricity network demarcation point, support
services, hardware and software associated with the Service that is under Motricity’s control (e.g. functionality that is provided by external vendors or suppliers with whom Motricity has a contractual relationship, including feeds from
providers of Motricity Sourced Content). This includes the System and its components for the transmission and control, security of network and data, physical security, software and user data including backup data; all hardware and software used in
connection with backing up data; and all Motricity employees and subcontractors participating in the provisioning of the Service. Motricity’s Span of Control does not include the services and systems that are under the control of AT&T or
its third party suppliers and service providers, including AT&T’s MMS Center and all other elements of the AT&T network nor does it include functionality or feeds from providers of content not under a contractual relationship with
Motricity.
		
	Commercial Launch	  	is defined as the date where the ATT.Net Service is to be made available to Subscribers for commercial use and is currently estimated to be on or around July 20,
2009.
		
	Device	  	means the AT&T designated mobile device(s) that are certified or will be certified for use on the AT&T network in support of the AT&T commercial service offering
(e.g.,ATT.Net Service, MEdia Net Service, etc.)
		
	Device Client	  	Means the Software that conforms to a specific Device or set of Devices.
		
	Down Time	  	***
		
	Emergency Maintenance	  	Maintenance required outside the agreed-upon Scheduled Maintenance or necessary within Scheduled Maintenance but not scheduled in advance pursuant to Section 6.
		
	Hours of Operation	  	24 hours a day, 7 days a week and 365 days a year.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 288 

			
	 Term
	  	 Definition

	Incident	  	Any problem with the Service for which AT&T Mobility requests support in conformance with this SLA. Any impact, regardless of how minor, to AT&T Mobility subscriber s
will be considered as an outage/incident and Incident Management Process will be initiated.
		
	Incident Management Process	  	This facilitates incident management through the notification and escalation processes. This process alerts designated AT&T Mobility departments to Service-affecting
incidents and provides a method by which succeeding levels of technical expertise and related management are engaged in restoration activities.
		
	Latency	  	The time that elapses between an event and the response to that event.
		
	Operational	  	The Service or any component thereof is (i) functional and available to its intended subscriber in full accordance with its documentation and all applicable specifications, and
(ii) not experiencing any subscriber -impacting errors, Defects or service-limiting issues outside of those that are noted in release notes for the production version which may be resolved in subsequent releases as mutually-agreed upon by AT&T
and Motricity.
		
	Resolution	  	The permanent correction of the error, Defect or condition giving rise to the Incident/outage or a mutually agreed upon work-around.
		
	Root Cause Analysis	  	The process of identifying the core events that resulted in failure to meet performance requirements.
		
	Scheduled Down Time	  	***
		
	Scheduled Maintenance	  	***
		
	Service Impact Report (“SIR”)	  	The severity level assigned to an Incident based on the Incident classifications defined in section 4.1.3 below. SIR reflects the degree of Subscriber impact resulting from an
incident, with an SIR 1 having the greatest impact and a SIR 3 having the least.
		
	Subscriber	  	means a unique AT&T end user of the ATT.Net Service, MEdia Net Service or Legacy Services as authenticated by Motricity and depending upon the context.
		
	System	  	Means the AT&T Property and any or all platforms, databases, software, Product and API(s), provided by, or on behalf of, Motricity that supports the ATT.Net
Service.
		
	Technical Bridge	  	A teleconference that brings together appropriate technical people and their immediate supervisors and managers to focus on isolating and resolving an Incident.
		
	Technical Control Bridge	  	A teleconference used by higher-level managers or executives who need to understand what has occurred, the progress made toward Incident Resolution and whether or not additional
resources are needed to resolve the Incident.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 289 

			
	 Term
	  	 Definition

	Third Party Site(s)	  	Means a website(s) that is(are) external to AT&T or Motricity and interacts with the Service such as Facebook, MySpace, etc.
		
	Total Time	  	The total number of minutes in a given calendar month.
		
	Total Monthly Fees	  	***
		
	TPS	  	Transactions Per Second
		
	Trouble Ticket	  	A numbered record that documents a significant event or Incident. The tracking document for an Incident or Scheduled Maintenance.

 

	2.	Responsibilities and Services 

 This
Section 2 describes Motricity’s support responsibilities with respect to the Services and the corresponding responsibilities of AT&T. 
  

	2.1.	Motricity Responsibilities 

 Motricity
will provide day-to-day service operations, maintenance and administration in support of the Services that are within Motricity’s Span of Control, as described below. 

It is the intention of Motricity to expeditiously remedy incidents that have been identified either internally by Motricity or AT&T. Corrective
action by Motricity assumes that the incident is within its Span of Control and AT&T has provided all relevant information, if available, to Motricity. See the section entitled Mandatory Information for Incident Reporting for required reporting
information. 
 Motricity will pursue the resolution of an incident with outside vendors provided Motricity has a contractual arrangement with
the vendor. During the resolution period, Motricity will issue updates to AT&T pursuant to the severity of the incident, as described later in this SLA. 

Any third party content provider contracted directly by AT&T is not a party to this agreement. Any loss of content from such providers is outside of
Motricity’s Span of Control. 
  

	2.2.	Motricity Carrier Care 

 The Motricity
Carrier Care Support Services team is an interface between AT&T’s Level 2 Support Group (AT&T’s non-customer facing group) and Motricity for support of services provided by Motricity. This arrangement provides AT&T with access
to a single point of contact for reporting incidents, receiving updates and escalation. Table 1 provides the Motricity Carrier Care hours of operation and contact information. A complete list of all contacts is also shown in Appendix A. These
contacts are to be contacted per the escalation procedures outlined in Section 4.1.5. 
  

			
	Hours of Operation	  	24 hours a day, 7 days a week and 365 days a year (7/24/365)
		
	Contact Phone Number	  	***
		
	Email Address	  	***

 Table 1, Motricity Carrier Care Contact Information

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 290 

	2.2.1.	Motricity Support Services 

The following list identifies services that are offered by Motricity Support Services to AT&T: 

 

	 	•	 	 Telephone and email support for incident resolution 

  

	 	•	 	 Advisory Bulletins 

  

	 	•	 	 Notification of planned maintenance activities 

  

	 	•	 	 Post Mortem Reports for Severity 1 (SEV1) and recurring incidents classified as Severity 2 (Sev2) including a Root Cause Analysis (RCA) upon request.
Initial Reports are delivered within 24 hours of resolution with a complete Post Mortem report within three (3) business days. 

  

	2.3.	AT&T Responsibilities 

 AT&T will
provide support for Incident Management as detailed in Section 4. 
  

	3.	Service Performance Objectives 

  

	3.1	Service Availability 

 Service
Availability (SA) is defined as the amount of time the service is up excluding planned Maintenance and AT&T caused outages, computed as: 

*** 
 The above calculations allow a weighting
for partial outages and degraded service, such that only the fraction of Users denied service contributes to negative Service Availability. 
  

	3.1.1	Service Availability Target  

Effective as of Commercial Launch, Availability will start at *** Motricity shall provide an overall System service availability of *** for all Services
listed in the SLA Monitoring Requirements (Appendix D) below, measured at no less than the frequency shown in Appendix D and reported at monthly intervals as described in Section 6.2 below. This measurement excludes downtimes caused by AT&T
and service interruptions due to planned maintenance approved in advance by AT&T. 
  

	3.2	Service Latency 

 User requests for
Services shall be fulfilled in accordance with Table 2 below for each calendar month. This includes delivery of all bytes of the response (content plus protocol overhead) that Motricity controls (i.e. service requests and subsequent requests for
which the browser’s URL target is hosted by Motricity). 
 Motricity will achieve the latency targets set forth in Table 2 below/. The
parties agree to review actual performance results compared to latency targets on or before September 30, 2009 to determine whether or not new targets are required. 

Prior to the end of the first period, parties will agree to either amend the existing latency targets, or agree to keep them as is. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 291 

 In addition to the monthly SLA reports, Motricity will provide an analysis of capacity and performance,
system dimensioning (including maximum, sustainable, peak transactions per second, per hour, peak sessions per hour,) and actual traffic information (including average and peak latency, average http transaction payload, etc.) for the Services (by
Service type) as input into any and all performance reviews. 
 Thereafter, latency shall be reviewed from time-to-time during the Term and to
assess whether the latency targets need to be adjusted due to increased volumes, or new functionality that elongates the transaction time. Unless otherwise mutually agreed, these are the targets for penalties as set forth in Section 8.3.

  

											
	 	  	 	  	***	  	 	  	 	  	 

 Table 2, Latency Target Ramp 

These requirements are specific to the portion of end to end Latency incurred within Motricity’s Span of Control and will be measured from the
network equipment at Motricity that first receives and processes a Service request from the AT&T network and transmits a response back. The design of latency monitoring infrastructure will ensure appropriate components of the request and
response are adequately measured. The implementation of latency monitoring infrastructure will include the deployment of a separate and specific server(s) for the purpose of monitoring and fault management. The latency introduced by the GPRS
network, the WAP Gateway and other elements of the AT&T Network are excluded from the latency measurements described above. 
 3.3
Intentionally Omitted 
 3.4 *** 

3.5 Third-Party Content Providers  

Motricity will be responsible for the performance, service availability and service latency of all providers of Motricity Sourced Content with whom
Motricity has a contract. Where such content provider contracts exist, Motricity will perform appropriate alarming, monitoring and fault management to ensure that performance of these providers fully supports the service objectives defined in this
SLA. Motricity will also identify those content providers to AT&T and provide notification of changes to such contractual relationships no less than 30 days in advance of such changes becoming effective. 

Expectations for processing of third party content feeds as set forth in Appendix D are as follows: For streaming content (sports scores and stock
quotes), all received content must be processed and published a maximum of *** For all other content feeds that are updated at least once a day, content must be processed and published within a maximum *** For all other content feeds (those updated
less frequently than once per day), the content must be processed and published as soon as possible, and will at all times display content for the current day. 

Motricity will also provide monthly reporting of service interruptions, availability measures and other data for contracted providers of Motricity
Sourced Content in accordance with Section 6. 
 In addition, Motricity will be responsible for all degradations and service impacting
issues affecting the Services that are caused by providers of Motricity Sourced Content from a Motricity SLA performance perspective. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 292 

	4.	Incident Management 

  

	4.1.	Incident Resolution Responsibilities 

Incident resolution requires teamwork between Motricity and AT&T. A key element in this teamwork approach is AT&T’s understanding of the User
service(s) offered by Motricity. 
 All AT&T identified incidents concerning failures of the Services that cannot be solved by AT&T
representatives will be reported to Motricity Carrier Care Support Services, pursuant to the Reporting Process procedures outlined below. AT&T will assign a Severity Level per Table 4. If Motricity disagrees with the Severity assignment, both
parties will negotiate in good faith after the resolution of the incident but all restoration will proceed based upon AT&T’s initial Severity assignment. 

Any reported incident that is caused by a failure that is outside Motricity’s Span of Control and not directly related to its delivery of a
subscriber service will be returned to AT&T with an appropriate explanation. Should Motricity determine that an incident being worked by Motricity Carrier Care Support Services is within AT&T’s control, the incident will be closed and
returned to AT&T for proper resolution. 
  

	4.1.1.	AT&T Contact Information 

 In order
for Motricity Carrier Care to effectively resolve Incidents, it is necessary for Motricity to have an accurate list of AT&T’s designated key personnel. This information will be exchanged between the two parties and updated as changes
warrant. Appendix A shows the type of contact information required, showing the current contacts at the Third Amendment Effective Date. This data will be maintained and updated by the two parties outside of this SLA. 

 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	Mobility National Operations Center (MNOC)	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	MMS External Partner Ops	  	8:00 am – 5:00 pm PT Monday – Friday	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	Change Management	  	8:00 am – 5:00 pm PT Monday – Friday	  	Maintenance Notification – all maintenance	  	***

 Table 3, AT&T Contact Information 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 293 

	4.1.2.	AT&T Responsibilities 

 The following
section identifies the responsibilities of AT&T as it relates to this SLA. 
  

	4.1.2.1.	General Responsibilities 

  

	 	•	 	 Acts as the primary and direct contact with the User. 

 

	 	•	 	 Answers simple questions and resolves minor issues such as resetting passwords or creating new User accounts. 

 

	4.1.2.2.	Incident Responsibilities 

  

	 	•	 	 Creates a trouble ticket that clearly states the problem after gathering all pertinent information about the incident including name, User number,
password and any other additional information that is important to resolution of the incident. 

  

	 	•	 	 Records any subsequent conversation with the User relative to the incident in the same trouble ticket. 

 

	 	•	 	 “Owns” the resolution of an incident by coordinating its resolution within AT&T operational and technical environment and with Motricity
or its designees. 

  

	 	•	 	 Resolves the incident with the User or determines that the capability is outside the scope of current functionality. 

 

	 	•	 	 Explains the resolution of the incident to a technical peer or is capable of targeting the root technical problem for resolution.

  

	 	•	 	 Describes the incident in technical terms to an engineer or developer who is responsible for resolution of the incident. 

 

	 	•	 	 Explains the resolution of particular escalated trouble tickets to AT&T’s internal staff members when such an explanation may have the
potential for reducing the volume and categories of escalated trouble tickets. 

  

	4.1.2.3.	Service Responsibilities 

  

	 	•	 	 Uses and understands all Motricity service features that are available to the User. 

 

	4.1.2.4.	Technical Responsibilities 

  

	 	•	 	 Understands and is knowledgeable about problems that may arise during service usage. 

 

	 	•	 	 Understands and is knowledgeable with respect to functionality of supported handset models. 

 

	 	•	 	 Understands and is knowledgeable with email notification systems, the Internet and the World Wide Web. 

 

	 	•	 	 Understands and is knowledgeable with its network operations and is capable of discerning whether an incident is internal to its internal operations
before identifying the incident as a trouble ticket for Motricity. 

  

	4.1.3.	Incident Handling and Updates 

 The
Motricity Carrier Care Support Services group of Motricity will coordinate incident isolation, testing and repair work within Motricity and all contracted third party systems that are within Motricity’s Span of Control. During the incident
isolation and troubleshooting process, Motricity Carrier Care Support Services will communicate incident resolution progress with AT&T based upon the times specified in Table 4. Additionally,

  

 294 

 
Motricity Carrier Care Support Services will proactively inform AT&T when an issue or condition arises that may cause potential system anomalies and be a potential source for the creation
trouble tickets. 
  

							
	 Motricity Incident
Level
	  	 Description
	  	 Update
Method
	  	 Update

Objectives

	 Severity 1

(Sev1)

AT&T SIR1
	  	 Severity 1 problems are conditions that render the service inoperative and the inability to use the service has a critical effect on
operations. The condition is generally characterized by complete system failure and requires immediate restoration. Examples of this incident level being attained include:

 
 •   A complete outage of
critical service(s)
  

•   Loss of service or functionality feature that affects *** or more of
subscribers
  

•   A recurring anomaly impacting critical service(s).

 
 •   Inability to
provision a service.
  

•   Device Client functionality is inoperative; inability to use has a critical impact on
Subscriber.
	  	Email and phone	  	 First response within ***
  

First Update within ***
  

Subsequent updates ***, or upon change in status.
  

Motricity will update AT&T with the information outlined in Appendix C.

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 295 

							
	 Severity 2

(Sev2)

AT&T SIR2
	  	 Severity 2 problems are conditions under which the service is partially inoperative, but is still usable. The inoperative portion of
the service restricts operations but has a less critical effect than a Severity 1 condition. Examples of this incident level being attained include:
  

•   Loss of service and/or functionality that affects *** of the subscribers.

 
 •   Loss of the ability
to utilize some aspect of product features or functionality.
  

•   Device Client is partially inoperative and is considered as severely restrictive by
Subscriber.
	  	Email or phone	  	 First response within ***
  

First update within ***
  

Subsequent updates every *** or upon change in status.
  

Motricity will update AT&T with the information outlined in Appendix C.

				
	 Severity 3

(Sev3)

AT&T SIR3
	  	 Severity 3 problems are generally non-service affecting conditions under which the service is usable and either has no material
affect on operations or has very limited affect on operations. The condition is not critical to overall operations, and does not severely restrict such operations. Examples of this incident level being attained include:

 
 •   A minor degradation
of the service that affects *** of the subscribers.
  

•   Non-service impacting intermittent system faults.

 
 •   Loss of resources /
capacity / traffic measurement function.
  

•   Loss of reporting functionality.

 
 •   Invalid measurement
data.
	  	Email	  	 First response within ***
  

First update within ***
  

Subsequent updates *** as agreed between the two parties.
  

Motricity will update AT&T with the information outlined in Appendix C.

Table 4, Incident Handling Notification Timetable 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission

  

 296 

	4.1.4.	Technical Bridge and Executive Bridge 

During the resolution of a service affecting incident, AT&T may establish a Technical Bridge and/or an Executive Bridge for any Incident. Motricity
shall join the Technical Bridge upon *** from AT&T for Severity 1 issues as noted in Table 5 below. These bridges are used for NOC-to-NOC communication, troubleshooting, triage and escalation. Unless otherwise notified by AT&T, a Technical
Bridge or Executive Bridge will be established as follows: 
  

							
	 Action
	  	 Sev 1
	  	 Sev 2
	  	 Sev 3

	 Technical Bridge
	  	*** when reasonably possible)	  	***(or sooner upon request from AT&T)	  	***(or sooner upon request from AT&T)
				
	 Executive Bridge
	  	***	  	***	  	N/A

 Table 5, Timelines for Technical and Executive Bridges

  

	4.1.5.	Escalation Procedures 

  

	4.1.5.1.	Motricity Internal Escalation 

Escalation procedures are in place at Motricity to manage the resolution of incidents when they occur. If a Severity 1 (Sev1) incident is
not resolved within *** Motricity was made aware of the problem, the incident will be escalated within Motricity to the dedicated Manager of Service Operations, who will drive escalation and resolution of the incident within Motricity’s
Operations and Engineering groups, and ensure that AT&T is kept updated with the incident resolution process. The appropriate Business Development person will also be informed of the occurrence and status of any Sev1 incident. 

If the Sev1 incident has not been resolved by the Motricity & AT&T NOC teams within ***, the Director of Commercial Operations will become
directly involved with driving the incident to resolution and communicating with the appropriate AT&T personnel. The status of the incident will also be communicated to senior management within Motricity. 

 

	4.1.5.2.	AT&T Escalation to Motricity 

 In the
event that Motricity does not respond to AT&T within the times shown in Table 4, AT&T can request that the incident be escalated to the next level, based on the contact information shared between the two companies (see Appendix A for a list
of names that are current as of time of the Effective Date). All escalation requests must be initiated through the 7x24 contact information provided in Table 1, and not to the individual directly. Only in the event that the 7x24 representative does
not escalate within *** of AT&T’s request, should the appropriate Motricity individual be contacted directly. AT&T must verify that escalation has not taken place prior to calling any Motricity employee directly. 

For the purposes of clarification, Table 6 provides escalation timelines for Severity 1 and 2 incidents, based on time after the incident was reported.
Severity 3 incidents seldom require escalation but in the event that AT&T believes that Motricity is not addressing the incident in a timely manner, the parties can mutually agree to elevate the priority of the incident, and treat it as a
Severity 2 incident. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 297 

							
	 Escalation Level
	  	 Escalation Contact
	  	Severity 1	 	Severity 2
	 Level 1
	  	Carrier Specialist	  	***	 	***
				
	 Level 2
	  	Manager – Service Operations	  	***	 	***
				
	 Level 3
	  	Director – Commercial Operations	  	***	 	***

 Table 6, Escalation Timetable 

 

	4.1.5.3.	Additional Escalation Information 

Motricity and AT&T will ensure that any additional processes that are required to ensure the smooth escalation of incidents within each organization
are clearly communicated to one another in writing, so that the escalation processes within each organization and between the two organizations are clearly understood by both parties. 

Motricity and AT&T will exchange the names and contact information of the personnel who need to be kept informed of progress during the escalation
process in Appendix A. Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This information will not be updated and kept current as part of this SLA, but will need to be
maintained separately by the two parties outside of this SLA. 
  

	4.2.	Mobile Web Handsets for Incident and Problem Management 

In order for Motricity to provide the most effective level of support, AT&T agrees to provide Motricity with two (2) testing units for each
device type (touch, and non-touch) specifically for supporting Incident and Problem Management. Each such device shall be appropriately provisioned and have a valid account and password as to properly access the AT&T network. Each such unit
shall be the GA (general availability) version of the handset and should be supplied to Motricity no less than 30 days prior to launch. 
  

	5.	Incident Reporting Process 

  

	5.1.	Communicating Incidents 

 AT&T will
communicate incidents to Motricity in the following manner: 
  

	 	•	 	 Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of *** 

 

	 	•	 	 Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory
Information” below), unless otherwise agreed between Motricity and AT&T. 

  

	 	•	 	 Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.

  

	5.1.1.	Mandatory Information for Incident Reporting 

For each AT&T originated incident, AT&T will make every effort to provide as much information to Motricity that will facilitate timely problem
determination and resolution. Upon notification of the incidents, the required information will be verified. When Motricity has received sufficient information, Motricity will begin resolving the incident and provide feedback to AT&T as
described above in Section 5.1 Communicating Incidents. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 298 

 AT&T will use best efforts to provide Motricity the following information via email for all reported
incidents as required: 
  

	 	•	 	 Reference number assigned by AT&T. 

  

	 	•	 	 Motricity Service being used. 

  

	 	•	 	 System Identity number (usually phone number). 

  

	 	•	 	 Time and date of the transaction in question. 

  

	 	•	 	 Description of the incident. 

  

	 	•	 	 Severity of the incident or problem. 

  

	 	•	 	 List of specific steps to reproduce the problem if possible 

 

	 	•	 	 List of those actions taken by AT&T to verify the problem and that AT&T has attempted to resolve the incident. 

 

	 	•	 	 Other comments to provide additional information as needed. 

 

	 	•	 	 All communications that include references to time should be expressed using a 24-hour clock format and should always utilize and reference PST as the
standard time zone. 

  

	6.	Motricity Reports 

  

	6.1.	Post Mortem Reports 

 The purpose of the
Post-Mortem Report is to outline the known information regarding the incident and possible root causes and to summarize the incident resolution timeline. If known, it will also identify corrective actions to prevent its reoccurrence. Motricity will
create a Post-Mortem Report and provide such report to AT&T per Section 2.2.1. 
  

	6.2.	Service Level Reporting 

 Each month,
Motricity will provide AT&T with a “Monthly Service Level Report” indicating the service performance for the Services for the previous month (see SLA Monitoring Requirements (Appendix D) below for detailed list of Services associated
with this SLA). This report will contain performance reporting for the service performance objectives listed in Appendix D and a summary of the weekly incident response reports described in Section 6.3 for such month. 

Motricity shall supply the Monthly Service Level Report no later than the tenth business day of the month following the immediately preceding month. It
is agreed that Motricity will work towards publishing the Monthly Service Level Report on the sixth business day starting 6 months from the initial launch of Services. 

The Monthly Service Level Report shall include, among other things, the following information related to service availability for the Services listed in
Appendix D: 
  

	 	•	 	 Total minutes in the current month 

  

	 	•	 	 Total available minutes for the reported month for each Service 

 

	 	•	 	 Calculated Service Availability, presented as a percentage for each Service 

 

	 	•	 	 Target Service Level Availability for each Service 

 

 299 

	 	•	 	 Variance from Target Service Level for each Service 

  

	 	•	 	 Overall Service Level Availability for the Services 

The Monthly Service Level Report shall include, among other things, the following information related to latency for the Services listed in Appendix D:

 *** 
 The Monthly Service Level
Report shall also include, among other things, the following information for the Services listed in Appendix D: 
  

	 	•	 	 Appropriate performance metrics related to processing of
3rd party content feeds 

 

	 	•	 	 Overall Service Level Availability for Motricity contracted Third Party Content Providers 

 

	 	•	 	 Detailed log of all service impacting incidents for the month 

 

	6.3.	Open Issues List Reporting 

 Motricity
shall provide a weekly Open Issues Report, to be reviewed jointly with AT&T during the weekly Operations Call. Both parties agree to periodically review the appropriateness of the frequency of the Open Issues Report and Operations Call. This
report shall include the following information: 
  

	 	•	 	 Outage report including; 

  

	 	•	 	 Ticket Number 

  

	 	•	 	 Start time 

  

	 	•	 	 End time 

  

	 	•	 	 Resolution 

  

	 	•	 	 Severity level 

  

	 	•	 	 Impact 

  

	 	•	 	 Number of Reported Issues and brief summary of the issues 

 

	 	•	 	 Date that each Reported Issue was opened 

  

	 	•	 	 Current Reported Issue status, and if resolved, the date of the resolution. 

 

	 	•	 	 Total number and description of unresolved issues. 

  

	7.	Change Control Management (CCM) 

  

	7.1.	Planned Maintenance by Motricity 

Motricity will ensure that any planned maintenance events under its Span of Control will be executed in a well-coordinated manner. Proper execution
includes notification to AT&T by Motricity Carrier Care Support Services. 
  

	7.1.1.	Service Interruptions and Advanced Notification Requirements 

Motricity will provide AT&T with *** advance notice (via email) of all planned maintenance activities resulting or potentially resulting in service
interruptions that will have a direct impact on the Services unless otherwise mutually agreed by the parties. Motricity may assume that AT&T accepts the scheduled maintenance unless Motricity is advised via email within *** prior to the time of
the planned event. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 300 

 Unless otherwise arranged, Motricity will perform planned service interruptions from *** (the “AT&T
Maintenance Window”) or as otherwise communicated between the two parties. Notwithstanding the foregoing, upon AT&T’s sole discretion, the AT&T Maintenance Window may be extended to allow for maintenance, testing and/or validation
of the Services that falls outside of the AT&T Maintenance Window 
 *** 

Please Note: *** Any Motricity unplanned system downtime resulting from a AT&T maintenance activity or otherwise required on account of
AT&T’s action(s) or inaction(s), will not be counted against the Motricity SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation must be
directly attributable to the AT&T maintenance activities or otherwise required on account of AT&T’s action(s) or inaction(s). 
  

	7.1.2.	Communications Related to Planned Maintenance 

Motricity notification of planned maintenance will be communicated to AT&T through use of the Maintenance Request Worksheet shown in Appendix B.
Motricity will provide official notification to AT&T of the start and end of a planned maintenance activity via email to the contacts identified in Section 4.1.1. During all planned maintenance activities, AT&T will establish a
technical bridge for real time communication of status and progress, and Motricity will participate in that technical bridge unless otherwise agreed by both parties. 
  

	7.1.3.	Canceling Planned Service Interruptions 

In the event of an AT&T emergency, AT&T may cancel the planned service interruption. Cancellation by AT&T may occur only if AT&T notifies
Motricity within one (1) business day of the scheduled start time of the maintenance window. Any notification of cancellation must come directly from either an Operations Manager or AT&T Team Leader via voice notification by calling
866-459-4636 (425-638-8700 for local or International calls), with a follow-up email that should be sent to: 
 ***

  

	7.1.4.	Restrictions Associated with AT&T’s Cancellation 

In the event that AT&T cancels a maintenance activity planned by Motricity, as defined in Section 7.1.1 above, and the parties are unable to
mutually agree on an alternative schedule, Motricity will not be held to the SLA service measures from the time the requested maintenance activity was scheduled through the end of that month. The outage and/or service degradation must be directly
attributable to the postponed maintenance activities. 
 If an alternative schedule is agreed upon, but a failure occurs between the originally
approved maintenance window and the rescheduled maintenance window, Motricity will not be held to the SLA services measures for that related outage and/or degradation. 
  

	7.1.5.	Planned Service Interruptions by AT&T 

AT&T will provide Motricity with advance notice (via email to *** of all planned maintenance activities requiring support from Motricity. AT&T
will make every effort to provide five (5) business days advance notice and will provide at a minimum two (2) business days advance notice of such activities. Such planned activities will exclude changes to Motricity software and/or
configurations as these would require additional notice. 
  

	7.1.6.	Unplanned Service Interruptions by AT&T 

AT&T will notify Motricity of any unplanned service interruptions via email to Motricity Carrier Care (*** as quickly as is reasonably possible for
AT&T. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 301 

 Motricity will make all reasonable efforts to support AT&T in resolving the issue. Motricity may charge
its standard professional services fees for such efforts. 
  

	7.1.7.	Splash Page During Maintenance 

 The
parties will cooperate to display a “splash page” during any planned or emergency maintenance that would otherwise result in a TCP timeout from a WAP Gateway and other mutually agreed required maintenance activities requiring customer
requests to be blocked whenever reasonably technically feasible. Such a page will be presented to users of both the wired and wireless web access points, to inform them of temporary unavailability of the Services. Service of the splash page does not
constitute availability, but is categorized as either planned or unscheduled service interruption (in accordance with Section 7.1). AT&T will provide the static WML/xHTML content to be displayed in the “splash page”. 

 

	7.2.	Capacity Planning Forecasts 

 To ensure
the highest level of service, Motricity requires AT&T at least twice per year to provide a forecast estimating the growth of their customer base (3, 6, 9 and 12 months into the future) and likely service usage. This will allow Motricity to plan
the required resources to support the services for AT&T’s customers. If AT&T becomes aware of any material changes that would impact any forecast previously provided to Motricity (e.g., if AT&T has a special promotion plan in which
a high number of new customers are anticipated), Motricity must be given 30 days advance notice of any change in the forecast to prepare for such additional capacity. If AT&T fails to provide Motricity with such notice, Motricity will not be
held responsible for any failures to the performance objectives that could have been avoided had Motricity received such notice. A forecast provided pursuant to this section is only a forecast and is not a commitment on behalf of AT&T for the
forecasted amount. 
  

	8.	Financial Consequences of Non-Performance 

  

	8.1.	Financial Consequences for Failure to Meet Service Objectives 

The following sections define financial penalties for non-performance related to service objectives within the Motricity Span of Control. 

These non-performance penalties set forth in this Section 8 will apply commencing on the date of commercial launch of the Services, unless the
parties agree in writing to delay the application of non-performance of penalties for a particular Service or Services. The total financial penalties owed to AT&T under the Agreement will be subject to the SLA penalty cap set forth in Table 7
below. For purposes of clarity the SLA penalty cap under this Exhibit G-2 is in addition to any other SLA exhibit. 
  

							
	 	 	 	  	***	  	 

 Table 7, Penalty Cap Phase-In Schedule 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 302 

 For the purposes of the SLA, Motricity “Total Revenue” shall be calculated as follows: *** For
further detail regarding the non-performance penalties described below, reference SLA Penalty Calculation Model (Appendix E) below. SLA Penalty Cap means the percentage of Total Revenue for the month. 

For any month for which there is an Availability and a Latency penalty due for the same period of time, Motricity shall be required to pay only the
Availability penalty and the Latency penalty shall be waived when mutually agreed that there was a common or related cause. 
 Motricity will
deduct penalties for non-performance from the subsequent month’s invoice to AT&T for the Services. 
  

	8.2.	Service Availability 

  

	(a)	Service availability targets apply to Services provided to AT&T as described in the SLA Monitoring Requirements (Appendix D) below and will be reported as required
in Section 6 above. 

  

			
	 	  	***

Table 8, Service Availability Penalty Calculation 
  

	(b)	Subject to Section 8.1, Motricity agrees to pay to AT&T service availability failure fees computed on a monthly basis, as a calculation of (i) plus (ii):

 *** 
 Motricity will
utilize the most recent and relevant historical user data available for the purpose of determining the percentage of users impacted during periods of unavailability. 
  

	8.3.	Service Latency 

 Service latency targets
apply to Services provided to AT&T as described in Appendix D and will be reported as required in Section 6 above. Notwithstanding the foregoing, non-performance penalties will apply solely to the following portions of the Services as
further described in Appendix D: 
  

					
	 	  	***	  	 

 Table 9, Latency Penalty Calculation 

Subject to Section 8.1, Motricity agrees to pay to AT&T excessive latency fees based on performance according to Table 9 above for each month of
the SLA reporting period. In the event the monthly latency measurement for a particular Service Area listed in Table 2 above *** 
  

	8.4	*** 

  

	8.5	*** 

  

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 303 

  

	9.	Right to Terminate 

  

	(a)	Right to Terminate for Failure to Meet Monthly Service Availability Requirement. 

In the event that the monthly service availability target described in Section 3.1 is not met for the Service Areas listed in
Section 8.2 above in any three calendar months within any four month period during the Term, then, at the end of any such third failed month, AT&T shall have the right, in its sole discretion, to terminate the Agreement for cause upon
thirty (30) days prior written notice to Motricity or to provide Motricity notice of AT&T’s intent to develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the parties will use
good faith efforts to agree to and execute on a plan for Motricity to remedy the applicable performance failures and meet the service availability target set forth in Section 3.1. Upon implementation of any such mutually agreed plan, a new four
month measurement period to determine compliance with the service availability requirement will commence. 
  

	(b)	Right to Terminate for Failure to Meet Latency Requirement. 

In the event that the latency requirement described in Section 3.2 is not met for the Service Areas listed in Section 8.3 above
in any three calendar months within any four month period, then, at the end of any such third failed month, AT&T shall have the right, in its sole discretion, to terminate the Agreement for cause upon thirty (30) days prior written notice
to Motricity or to provide Motricity notice of AT&T’s intent to develop a “Get Well Plan.” In the event that AT&T delivers a “Get Well Plan” notice, the parties will use good faith efforts to agree to and execute on
a plan for Motricity to remedy the applicable performance failures and meet the service latency target set forth in Section 3.2. Upon implementation of any such mutually agreed plan, a new four month measurement period to determine compliance
with the service availability requirement will commence. 
 Appendix A – Contact & Escalation List

 Both parties are responsible for ensuring that the contact information is updated and exchanged when circumstances warrant. This
information will not be updated and kept current as part of this SLA, but will need to be maintained separately by the two parties outside of this SLA. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 304 

 Motricity Customer Care Contact Information 

 

			
	 Primary Contact (Single Point of Contact) 24 X 7

	Contact Name	  	Service Operations Center (SOC) / Carrier Care
	Title	  	N/A
	Phone	  	***
	Email	  	***
	
	 Level 1 Escalation

	Contact Name	  	***
	Title	  	Manager, Service Operations
	Phone	  	***
	Email	  	***
	
	 Level 2 Escalation

	Contact Name	  	***
	Title	  	Director, Commercial Operations
	Phone	  	***
	Email	  	***
	
	 Level 3 Escalation

	Contact Name	  	***
	Title	  	Sr. Director - Systems & Network Operations
	Phone	  	***
	Email	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 305 

 AT&T Contact Information 

 

							
	 AT&T
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

	Mobility National Operations Center	  	24 x 7 x 365	  	Incident Management and Emergency Maintenance	  	***
				
	MMS External Partner Ops	  	 8:00 am – 5:00 pm PT

Monday – Friday
	  	Incident Root Cause Analysis, Change Management, Performance Reports and Tier 2 Support	  	***
				
	Change Management	  	 8:00 am – 5:00 pm PT

Monday – Friday
	  	Maintenance Notification – all maintenance	  	***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 306 

 Appendix B – Maintenance Request Worksheet 

This Maintenance Request Worksheet is be sent to: *** and *** 
  

	1)	Title of Maintenance 

  

	2)	Brief Description of Maintenance 

  

	 	•	 	 Scope and full description 

  

	 	•	 	 AT&T service 

  

	3)	Maintenance Start Date & Time 

  

	4)	Maintenance End Date & Time 

  

	5)	AT&T Service Impact 

  

	 	•	 	 Impact to AT&T internal & external customers 

 

	 	•	 	 Explanation of Information Service unavailability 

  

	6)	Information Service Impact Assessment (within the scheduled window) 

  

	 	•	 	 Duration in minutes 

  

	 	•	 	 Estimated start/end time of AT&T service impact 

  

	7)	Risk Assessment 

  

	8)	Partner Maintenance Request Number 

  

	9)	Point of Contact 

  

	 	•	 	 Name, telephone numbers 

  

	10)	Maintenance Install Team 

  

	11)	Update Schedule 

  

	 	•	 	 Cancellation of Maintenance – as soon as possible 

 

	 	•	 	 Start of Maintenance Window 

  

	 	•	 	 Notify when Down Time begins 

  

	 	•	 	 Notify when Information Service is restored (Down Time ends) 

 

	 	•	 	 Notify of Problem 

  

	 	•	 	 Maintenance runs outside window 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commisson.

  

 307 

 Appendix C – Incident Notification 

Incident Notification or Trouble Ticket (send to: *** 
  

	1)	Title of Incident 

  

	2)	Brief Description of Incident 

  

	 	•	 	 Should include scope (AT&T service impacted) 

  

	3)	Start Date and Time 

  

	4)	Information Service Resolution Date and Time 

  

	5)	Duration of Outage 

  

	 	•	 	 Provided at time of restoration 

  

	6)	AT&T Information Service Impact 

  

	 	•	 	 Impact to AT&T End Customer 

  

	7)	Partner Ticket Number 

  

	8)	Partner Severity Level 

  

	 	•	 	 Based on quantified Information Service impact 

  

	9)	Technical Action Take to Correct Incident 

  

	 	•	 	 Steps taken to restore Information Service 

  

	10)	Initial Root Cause 

  

	 	•	 	 Suspect root cause (brief) 

  

	 	•	 	 Formal RCA for SIR 1 or chronic issues of lower severity 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 308 

 Appendix D – SLA Monitoring Requirements 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 309 

 Appendix E – ATT.Net SLA Calculation Model 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

  

 310 

 EXHIBIT J 

WORK ORDER 

Work Order No.              

to Second Amended and Restated Wireless Services Agreement #00014249 

Motricity, Inc. (“Motricity”) will perform the Work identified below for AT&T Mobility LLC (“AT&T”), under
the terms and conditions of that certain Second Amended and Restated Wireless Services Agreement #00014249, dated July 22, 2005 between Motricity and AT&T (as amended, the “Agreement”). In consideration of Work below, AT&T
will pay to Motricity the amount(s) set forth below, upon Acceptance, pursuant to Section 5 of the Agreement. 
  

			
	 Work Request Name/Numbers
	  	 Estimated Completion Date

	 Work Request No.             

and/or See attached Work Request Form(s) or Device On-boarding Plan.
	  	Motricity will use commercially reasonable efforts to complete the Work by ___________. Any changes to this date will be mutually agreed upon in writing.
		
	 Amount
	  	 Due Date

	 $            
	  	Forty-five (45) days from receipt of valid invoice.

This Work Order is made under and incorporates the terms and conditions of the Agreement. The terms and conditions set forth in this Work Order are in
addition to and not in substitution of any terms or conditions set forth in the Agreement. Except as specifically modified by this Work Order, the terms and conditions of the Agreement remain in full force and effect. 

 

			
	Motricity, Inc.	  	AT&T Mobility LLC
		
	  
 Authorized
Signature
	  	  
 Authorized
Signature

		
	  
 Printed Name and
Title
	  	  
 Printed Name and
Title

		
	  
 Date
	  	  

Date

  

 311Master Services Agreement Number TJR031606

  Exhibit 10.4 

 
  

 
 Master Services Agreement 

 Number TJR031606 

Between 

MOTRICITY, Inc 

And 

Cingular Wireless LLC 

for 

Media Mall — Storefront 
  

 
  

					
	 ARTICLE I
	  	1
	                  1.1  	  	 Preamble and Effective Date
	  	1
	1.2  	  	 Scope of Agreement
	  	1
		
	 ARTICLE II - DEFINITIONS
	  	1
		
	 ARTICLE III - GENERAL CLAUSES
	  	4
	3.1  	  	 Affiliate
	  	4
	3.2  	  	 Amendments and Waivers
	  	4
	3.3  	  	 Assignment
	  	4
	3.4  	  	 Cancellation and Termination
	  	5
	3.5  	  	 Compliance with Laws
	  	6
	3.6  	  	 Conflict of Interest
	  	6
	3.7  	  	 Construction and Interpretation
	  	6
	3.8  	  	 Cumulative Remedies
	  	7
	3.9  	  	 Delivery, Performance, and Acceptance
	  	7
	3.10	  	 Dispute Resolution
	  	8
	3.11	  	 Entire Agreement
	  	9
	3.12	  	 Force Majeure
	  	9
	3.13	  	 Governing Law
	  	9
	3.14	  	 Indemnity
	  	9
	3.15	  	 Information
	  	10
	3.16	  	 Infringement
	  	11
	3.17	  	 Insurance
	  	12
	3.18	  	 Intellectual Property
	  	12
	3.19	  	 Ownership of Work Product
	  	12
	3.20	  	 Invoicing and Payment
	  	13
	3.21	  	 Licenses and Patents
	  	14
	3.22	  	 Limitation of Liability
	  	14
	3.23	  	 Liquidated Damages
	  	14
	3.24	  	 ***
	  	14
	3.25	  	 Minority/Woman/Disabled Veteran-owned Business Enterprises (“MBE/WBE/DVBE”) and Appendices)
	  	15
	3.26	  	 Non-Exclusive Market
	  	15
	3.27	  	 Non-solicitation
	  	15
	3.28	  	 Notices
	  	15
	3.30	  	 Price
	  	16
	3.31	  	 Professional Services
	  	16
	3.32	  	 Professional Services Non-Performance Compensation
	  	16
	3.33	  	 Publicity
	  	17
	3.34	  	 Records and Audits
	  	17
	3.35	  	 Severability
	  	18
	3.36	  	 Survival of Obligations
	  	18
	3.37	  	 Taxes
	  	18
	3.38	  	 Warranty and Rebates
	  	19

 ***This redacted material has been
omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 i 

					
	 ARTICLE IV - SPECIAL CLAUSES
	  	20
	
                  4.1  

	  	 Access
	  	20
	 4.2  
	  	 Change Notices - Simple
	  	21
	 4.3  
	  	 Emergency Support Service
	  	21
	 4.4  
	  	 Government Contract Provisions
	  	21
	 4.5  
	  	 Independent Contractor
	  	21
	 4.6  
	  	 Insignia
	  	21
	 4.7  
	  	 Non-Intervention
	  	22
	 4.8  
	  	 Overdependence of Motricity
	  	22
	 4.9  
	  	 Releases Void
	  	22
	 4.10
	  	 Statement(s) of Work and Forms of Order(s)
	  	22
	 4.11
	  	 Strategic Technology Partnership
	  	22
	 4.13
	  	 Work Done By Others
	  	22
		
	 ARTICLE V - CLAUSES APPLICABLE TO SOFTWARE SERVICES
	  	23
	 5.1  
	  	 Computer Asset Protection Requirements
	  	23
	 5.2  
	  	 Documentation
	  	23
	 5.3  
	  	 Fixes, Upgrades and Enhancements
	  	23
	 5.4  
	  	 Provisions for Software trials and Beta Testing
	  	23
	 5.5  
	  	 Provision for Source Code
	  	24
	 5.6  
	  	 Provisions for Content Catalog
	  	24
	 5.7  
	  	 Software Support and Maintenance
	  	24
			
	 Appendices:
	  		  	
	 Appendix 1.1  
	  	 -      MOTRICITY’s Applicable Price(s)
	  	
	 Appendix 1.2  
	  	 -      Service Level Agreement
	  	
	 Appendix 1.3  
	  	 -      Statement of Work
	  	
	 Appendix 1.4  
	  	 -      Cingular Wireless Travel Policy
	  	
	 Appendix 2.3  
	  	 -      Acceptance Letter
	  	
	 Appendix 2.16
	  	 -      Form of MOTRICITY’s Notice of Completion
	  	
	 Appendix 3.5  
	  	 -      Executive Orders and Federal Regulations
	  	
	 Appendix 3.6  
	  	 -      CINGULAR Security Requirements
	  	
	 Appendix 4.12
	  	 -      Prime Supplier MBE/WBE/DVBE/ annual Participation Reporting Plan
	  	
	 Appendix 7.0  
	  	 -      Insurance Requirements
	  	
			
		  	Exhibits	  	
			
	 Exhibit A -
	  	 Template Special Projects Service Request Form
	  	
			
	 Exhibit B -
	  	 Revenue Share Rider
	  	
			
	 Exhibit C -
	  	 Motricity Rate Card
	  	

   

 ii 

 ARTICLE I 

1.1 Preamble and Effective Date 
 This
Master Purchase Agreement (hereinafter “Agreement”) is made by and between CINGULAR Wireless LLC, a Delaware limited liability company, with its principal office located at 5565 Glenridge Connector, Atlanta, Georgia 30342 (hereinafter
“CINGULAR”) and MOTRICITY, Inc. with its principal office located at 2800 Meridian Parkway, Durham, NC 27713 (hereinafter “MOTRICITY”). The effective date of this Agreement is the date when signed by the last Party
(“Effective Date”) 
 1.2 Scope of Agreement 

Subject to the terms and conditions of this Agreement, MOTRICITY shall provide to CINGULAR the Material and Services described in Appendix 1.3, pursuant
and in conformance to Orders submitted by CINGULAR. The applicable price for the Materials and Services is specified in Appendix 1.1. MOTRICITY agrees that the Material and Services shall strictly conform to the Specifications, including those
specified in Appendix 1.2. 
 ARTICLE II - DEFINITIONS 

2.1 “Acceptance” or “Accept” means CINGULAR’s acceptance of the Materials or Services Ordered by CINGULAR and provided by
MOTRICITY as specified in Section 3.9, Delivery, Performance, and Acceptance. CINGULAR’s Acceptance shall occur no earlier than MOTRICITY’s Delivery of Materials and/or Services in strict compliance with the Specifications.

 2.2 “Acceptance Date” means the date on which CINGULAR Accepts Materials or Services. 

2.3 “Acceptance Letter” means a document signed by CINGULAR substantially in the form of Appendix 2.3 indicating its Acceptance of the
Materials and/or Services. 
 2.4 “Acceptance Tests” or “User Acceptance Test” or “UAT” means the
performance and reliability demonstrations and tests that must be successfully completed by the Materials and Services during the Trial Period. These tests include: (1) CINGULAR’s routine business transactions, (2) tests,
demonstrations, or transactions represented or performed by MOTRICITY, and (3) any other tests, demonstrations, or transactions included or referenced in the applicable Order or Specifications to determine whether the Materials or Services meet
the Specifications. 
 2.5 “Affiliate” means (1) a company, whether incorporated or not, which owns, directly or
indirectly, a forty percent (40%) interest in either Party (a “parent company”), and (2) a company, whether incorporated or not, in which a five percent (5%) or greater interest is owned, either directly or indirectly, by:
(i) either Party or (ii) a parent company. 
 2.6 “Agreement” shall have the meaning specified in the section called
“Entire Agreement.” 
 2.7 “Answer Tones Storefront” means a Storefront designed for the provision and
management of sounds or other content intended to replace the standard ringing sound that a caller normally hears while waiting for a Subscriber to answer the phone. 

2.8 “Cancellation” or “Cancel” means the occurrence by which either party puts an end to this Agreement or Orders placed under
this Agreement for breach by the other and its effect is the same as that of “Termination” and, except as otherwise provided for herein, the canceling party also retains any remedy for breach of the whole Agreement or any unperformed
balance. 
 2.9 “Content” means any audio (e.g., ring tones, full tracks of music or voice recordings), visual (e.g.,
wallpapers, still or animated images, or full-motion video), textual data or other material owned, licensed or otherwise provided by CINGULAR and made available through and/or transmitted in connection with the Goods. 

2.10 “Delivery” means MOTRICITY’s obligation to provide Materials and/or Services that strictly conform to the Specifications as
specified in Section 3.9 Delivery, Performance and Acceptance. MOTRICITY completes Delivery: (i) upon CINGULAR’s possession of the Material if MOTRICITY is not required to provide additional Services, such as Installation,
(ii) upon completing such additional Services, 
  

 1 

 
if MOTRICITY is required to provide such Services in connection with providing Material, or (iii) for Services, upon completing the provision of Services. Notwithstanding the above, Delivery
shall not be deemed completed until MOTRICITY causes the Materials and Services to strictly conform to the Specifications. 
 2.11
“Delivery Date” means the date on which the parties agree MOTRICITY is scheduled in this Agreement or an Order to complete its Delivery. 

2.12 “Enhancements” means any Upgrades, other improvements or modifications to the Works, Software, or other Products (including
the Fuel Core Roadmap) that provides either (i) improved operations or Subscriber experience; or (ii) substantially new functionality. 

2.13 “Fixes” means any adjustments or modifications to any source code or configuration, or any other software manipulations that
are intended to remedy an identified bug or other problem. 
 2.14 “Fuel Core Roadmap” means the functionality, scope,
resources, prioritization and timing considerations that MOTRICITY plans for production release cycles for its Fuel platform. 
 2.15
“Goods” shall mean Materials, Products, and/or Software, and/or Services, and/or Documentation, and/or technical education, and/or spare parts (but not including end-user devices), as the context requires. 

2.16 “Hardware” means all tangible materials, products and equipment provided by MOTRICITY. 

2.17 “Harmful Code” means any code, device or other means or system that (a) is designed to permit unauthorized access to
CINGULAR’s computers or other systems, or (b) contains any viruses, worms, back doors, and drop-dead devices. 
 2.18
“Information” means all ideas, discoveries, concepts, know-how, trade secrets, techniques, designs, specifications, drawings, sketches, models, manuals, samples, tools, computer programs, technical information, and other confidential
business, customer or personnel information or data, whether provided orally, in writing, or through electronic or other means. 
 2.19
“Installation” shall mean Products and Software mounting, placing, modification, assembly, cabling, wiring, and testing to be performed by MOTRICITY, according to MOTRICITY’s standard commercial specification, and procedures or
those mutually agreed to by both parties. 
 2.20 “Intellectual Property Rights” means the worldwide tangible and intangible
rights of authorship and/or ownership, copyrights, mask-works, trademarks, service marks, trade names, trade secrets, patents, inventions, designs, algorithms, moral rights, industrial property rights and other intellectual property rights of every
kind and nature, whether currently known or unknown, arising by operation of law, contract, license or otherwise, and all registrations, applications, renewals, extensions, continuations, continuations-in-part, divisions and re-issuances associated
therewith 
 2.21 “Laws” shall have the meaning specified in the section called “Compliance with Laws.” 

2.22 “Liability” means all losses, damages, expenses, costs, penalties, fines, fees, including reasonable attorneys’ fees and
expert witness fees arising from or incurred in connection with a claim or cause of action related to performance or omission of acts under this Agreement or any Order, including, but not limited to, claims or causes of actions brought by third
parties. 
 2.23 “Material” means a unit of equipment, apparatus, components, tools, supplies, material, product, Hardware, or
firmware thereto, or Software purchased or licensed hereunder by CINGULAR from MOTRICITY and includes third party Materials provided or furnished by MOTRICITY. Materials shall be deemed to include any replacement parts. 

2.24 “Notice of Completion” means a written document provided by MOTRICITY substantially in the form of Appendix 2.16, which is provided
after, and states that, MOTRICITY has completed the Delivery of the Materials or Services ordered by CINGULAR. MOTRICITY’s provision of the Notice of Completion is a representation and warranty that the Materials and Services have been tested
to assure compliance and are in strict compliance with the Specifications. 
  

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 2.25 “Notice of Material Defection Found” means a written document provided by CINGULAR to
MOTRICITY and states that CINGULAR has determined that the Material have been tested and are not in compliance with the Specifications 

2.26 “Object Code” means the fully compiled or assembled series of instructions in machine language which will guide the operation of a
processor. 
 2.27 “Order(s)” means such purchase orders, forms, or memoranda or other written communications as CINGULAR may
deliver to MOTRICITY for the purpose of ordering any Materials or Services hereunder. 
 2.28 “Pre-Existing Materials”
means any and all Proprietary Materials (as defined below) a Party owned or had an interest in prior to the earlier of (a) the Effective Date or (b) the date on which services commenced under this Agreement. 

2.29 “Program Material” or “Documentation” means all documentation, including, but not limited to, user instructions and
training materials. 
 2.30 “Products” means Equipment, Software, Materials, and Supplies purchased hereunder. 

2.31 “Proprietary Materials” means all inventions, discoveries and ideas (whether patentable or copyrightable or not), and all works and
materials, including but not limited to, products, tools, devices, computer programs, source codes, processes, procedures, texts, designs, drawings, documentation, engineering materials, specifications, data or other information, in preliminary or
final form, and on any media whatsoever owned or controlled (by license or otherwise) by a Party. 
 2.32 “Service(s)” - means
any and all labor or service provided in connection with this Agreement, an applicable Order, including but not limited to, consultation, engineering, installation, removal, maintenance, training, technical support, repair, and programming.

 2.33 “Service Request” means any written request from Cingular to Motricity signed by an authorized Cingular representative
for Services substantially in the form of Exhibit A. 
 2.34 “Span of Control” is defined as those areas of functionality that
are under the direct control of Motricity. This includes functionality that is provided by external vendors or suppliers with whom Motricity has a contractual relationship. 

2.35 “Specs” or “Specifications” mean (i) MOTRICITY’s applicable specifications and descriptions, including
any warranty statements, and (ii) CINGULAR’s requirements, specifications, and descriptions specified in, or attached to, this Agreement or an applicable Order, which shall control over an inconsistency with MOTRICITY’s specifications
and descriptions. 
 2.36 “Software” means any source code or object code MOTRICITY either develops or has developed, owns, or
licenses from a third party. 
 2.37 “Statement of Work” or “SOW” means a document signed by duly authorized
representatives of the Parties that describes the basis upon which Motricity shall provide Services to Cingular hereunder. Each Statement of Work shall be based on a Service Request and shall include the following: (a) a description of the
deliverables (b) specifications for any deliverables, (c) a reference to this Agreement, (d) pricing and payment schedule for the project (which may be an estimate if the SOW is structured on a time and materials basis), (e) a
Delivery schedule, (f) a description of applicable non-performance compensation, if needed, (g) a description of the ownership of the intellectual property in the resulting Works, (h) a description of the exclusive use rights, if any
(i) adherence to additional details for the SOW as required in Exhibit A; and (k) roles and responsibilities of the parties. 

2.38 “Storefront” means an interface, branded for Cingular, for wireless devices that enables consumers to preview and purchase mobile
content, which interface is developed and maintained by Motricity 
 2.39 “Subscriber(s)” means a wireless subscriber of
Cingular or any of its Affiliates. 
 2.40 “Termination” or “Terminate” means the occurrence by which either party,
pursuant to the provisions or powers of this Agreement or laws and regulations, puts an end to this Agreement and/or Orders placed under this Agreement other than for breach. On “Termination” all executory obligations are discharged, but
any right based on breach of performance survives except as otherwise provided herein. 
  

 3 

 2.41 “Upgrade(s)” means an improvement to or a change in the Software that alters the
original functional characteristics of the Software or corrects errors but does not add substantially new features to the Software. Said Upgrade shall be deemed to be a new item of Software and subject to warranty. 

2.42 “User(s)” means CINGULAR and its authorized third parties, as well as each of their respective employees, agents, representatives
and customers, if any, who use goods or services relating to, resulting from, or arising out of Products and/or Services provided by MOTRICITY hereunder. 

2.43 “Works” means the deliverables or work product that MOTRICITY provides to CINGULAR pursuant to a Statement of Work or Order
hereunder. 
 ARTICLE III - GENERAL CLAUSES 

3.1 Affiliate 
 MOTRICITY agrees that an
Affiliate may place Orders with MOTRICITY which incorporate the terms and conditions of this Agreement, and that the term “CINGULAR” shall be deemed to refer to an Affiliate when an Affiliate places an Order with MOTRICITY under this
Agreement. An Affiliate will be responsible for its own obligations, including but not limited to, all charges incurred in connection with such Order. The parties agree that nothing in this Agreement will be construed as requiring CINGULAR to
indemnify MOTRICITY, or to otherwise be responsible, for any acts or omissions of an Affiliate, nor shall anything in this Agreement be construed as requiring an Affiliate to indemnify MOTRICITY, or to otherwise be responsible, for the acts or
omissions of CINGULAR. 
 3.2 Amendments and Waivers 

This Agreement and any Orders placed hereunder may be amended or modified only by a written document signed by the authorized representative of the party
against whom enforcement is sought; provided that CINGULAR may, at any time, make changes to the scope of work, and MOTRICITY shall not unreasonably withhold or condition its consent. An equitable adjustment shall be made if such change
substantially affects the time of performance or the cost of the work to be performed under this Agreement. Such cost adjustment shall be made on the basis of the actual cost of the work, unless otherwise agreed in writing. No course of dealing or
failure of either party to strictly enforce any term, right or condition of this Agreement shall be construed as a general waiver or relinquishment of such term, right, or condition. A waiver by either party of any default shall not be deemed a
waiver of any other default. 
 3.3 Assignment 

CINGULAR may assign this Agreement and its rights and may delegate its duties under this Agreement either in whole or in part, at any time and without
MOTRICITY’s consent, to any present or future Affiliated company or successor company of CINGULAR. CINGULAR shall give MOTRICITY written notice of such assignment or delegation. The assignment shall not affect nor diminish any rights or duties
that MOTRICITY or CINGULAR may then or thereafter have as to Material, Software or Services ordered by CINGULAR before the effective date of the assignment. Written notice to MOTRICITY releases and discharges CINGULAR, to the extent of the
assignment, from all further duties under this Agreement, except with respect to Material, Software or Services that CINGULAR ordered before the effective date of the assignment. 

MOTRICITY must have CINGULAR’s written consent before MOTRICITY assigns or otherwise delegates the provision of the Storefront under this Agreement
or assigns any of its rights, interests or obligations hereunder. CINGULAR agrees that MOTRICITY may use subcontractors to provide Goods hereunder without CINGULAR’s consent, provided that MOTRICITY remains obligated to CINGULAR under this
Agreement for such Goods. MOTRICITY shall deliver to CINGULAR written notice of MOTRICITY’s intent to assign, at least thirty (30) days before assignment. CINGULAR shall consider void any assignment to which it has not consented, except
where MOTRICITY assigns its rights to receive monies 
  

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pursuant to this Agreement. In such case, MOTRICITY only needs to notify CINGULAR in writing. However, MOTRICITY cannot assign monies due if MOTRICITY tries to transfer to the assignee any of
MOTRICITY’s other rights or obligations hereunder. MOTRICITY shall not make an assignment that prevents CINGULAR from dealing solely and directly with MOTRICITY on all matters pertaining to this Agreement. Such matters include amending this
Agreement and/or settling amounts due either party by the other hereunder. 
 3.4 Cancellation and Termination 

 

	a.	Cancellation 

 If either party
fails to cure a material default under this Agreement or applicable Order within thirty (30) days after written notice, then, in addition to all other rights and remedies, the party not in default may cancel this Agreement and/or the Order
under which the default occurred. Notwithstanding anything else in this Agreement, if the material default is a breach of the Compliance with Laws Section of this Agreement, the party not in default may, upon providing written notice, Cancel the
Agreement immediately. Additional provisions for Cancellation of Orders hereunder are set forth in this Agreement. 
  

	b.	Termination 

 (i) The term of
this Agreement is effective on date provided in Section 3.1 above and, unless Terminated or Canceled as provided in this Agreement, shall remain in effect for two (2) years after the commercial launch of the Answer Tones Storefront (the
“Term”). Either party may extend this Agreement with mutually agreed upon terms in writing. 
 (ii) After the Term,
CINGULAR may Terminate an Order for the Answer Tones Storefront at any time, for its own convenience and without cause, without any charge, liability or obligation whatsoever, upon thirty (30) days written notice to MOTRICITY. 

(iii) CINGULAR may Terminate the any Order, other than an Order for the Answer Tones Storefront, in whole or in part, at any time after
the first twelve (12) months, for its own convenience and without cause, without any charge, liability or obligation whatsoever, upon one hundred and eighty (180) days written notice to MOTRICITY. 

(iv) CINGULAR may Terminate the Agreement, in whole or in part, at any time after the Term, for its own convenience and without cause,
without any charge, liability or obligation whatsoever, upon one hundred and eighty (180) days written notice to MOTRICITY. 

(v) Cingular will pay Motricity according to the payment terms set forth in any Order or this Agreement up until the effective Termination
date of such Order or this Agreement, as applicable. 
  

	c.	Bankruptcy 

 In addition to all
other rights or remedies provided for in this Agreement or by law, CINGULAR may immediately Cancel this Agreement if: (1) MOTRICITY becomes insolvent or makes a general assignment for the benefit of creditors; (2) MOTRICITY admits in
writing the inability to pay debts as they mature; (3) Any court appoints a trustee or receiver with respect to MOTRICITY or any substantial part of MOTRICITY’s assets; or (4) An action is taken by or against MOTRICITY under any
bankruptcy or insolvency laws or laws relating to the relief of debtors, including the Federal Bankruptcy Act. 
  

	d.	Partial Cancellation and Termination 

Where a provision of this Agreement or the applicable Laws permit CINGULAR to Terminate or Cancel an Order, such Termination or
Cancellation may, at CINGULAR’s option, be either complete or partial. In the case of a partial Termination or Cancellation CINGULAR may, at its option, accept a portion of the Materials or Services covered by an Order and pay MOTRICITY for
such Materials or Services at the unit prices set forth in such Order. The right to Cancel an Order shall also include the right to Cancel any other related Order. 

 

 5 

	e.	Wind Down Period 

 Applicable in
all situations described above - Upon request by Cingular, Motricity shall reasonably cooperate with Cingular in the orderly and expeditious transfer of its commercial operations from the Software to a different Storefront solution. In such event,
Cingular will provide Motricity with thirty (30) days written notice prior to execution of a wind down period, provided that the thirty (30) days does not add to the one hundred and eighty (180) days termination notice as described in
Section 3.4b. Such transfer may include, but is not limited to, the migration of Subscribers, Subscriber data, premium digital content, transaction data, and/or Merchant integrations. Motricity will provide all services, information and
documentation as may be reasonably needed by Cingular in connection with the transfer. The amount of time necessary to complete the transfer is referred to as the “Wind Down Period.”. Motricity is not obligated to provide services
during the Wind Down Period for a period longer than six (6) months. However, Motricity is required to make a good faith effort to fulfill the requirements of a wind down period as quickly as possible within the 6 month timeframe. Services
provided by Motricity during the Wind Down Period shall be provided to Cingular at the rates provided for in the Agreement. During the Wind Down Period, all terms and conditions of this Agreement shall remain in full force and effect. 

 

	f.	Answer Tones Storefront Termination Fees 

Should the Answer Tones Storefront not launch into production, Cingular shall pay Motricity for actual hours worked on the Answer Tones
Storefront, up to a maximum of *** (“Answer Tones Fee”). The Answer Tones Fee will be calculated based ***. Motricity shall substantiate these costs with proof satisfactory to Cingular. This will include: 

Specific cost breakdown by functional area or discipline 

Specific cost breakdown by hours applied 

Specific cost breakdown by milestone or objectives achieved 

In the event that Motricity does not provide sufficient detail, Cingular may withhold payment on the Answer Tones Fee (not to be
unreasonably withheld). 
 If the Services related to the Answer Tones Storefront is launched into production but operates for a
period less than twenty-four (24) months but greater than eighteen (18) months from Acceptance, ***. 
 Should the
operating period of the Answer Tones Storefront be equal to or less than eighteen (18) months from Acceptance, *** 
 Total
amounts of the termination fees for the Services related to the Answer Tones Storefront, pursuant to this Section, shall not exceed ***. 

3.5 Compliance with Laws 
 MOTRICITY
shall comply with all applicable federal, state, county, and local rules, including without limitation, all statutes, laws, ordinances, regulations and codes (“Laws”). MOTRICITY’s obligation to comply with all Laws, include the
procurement of permits, certificates, approvals, inspections, and licenses, when needed, in the performance of this Agreement. MOTRICITY further agrees to comply with all applicable Executive and Federal regulations as set forth in “Executive
Orders and Associated Regulations”, a copy of which is attached as Appendix 3.5 and by this reference made a part of this Agreement. MOTRICITY shall defend, indemnify, and hold CINGULAR harmless from and against any Liability that may be
sustained by reason of MOTRICITY’s failure to comply with this section. 
 3.6 Conflict of Interest 

MOTRICITY represents and warrants that no officer, director, affiliate, employee, or agent of CINGULAR has been or will be employed, retained or paid a
fee, or otherwise has received or will receive any personal compensation or consideration, by or from MOTRICITY or any of MOTRICITY’s officers, directors, employees, or agents in connection with the obtaining, arranging, or negotiation of this
Agreement or other documents entered into or executed in connection with this Agreement. 
 3.7 Construction and Interpretation

  

	a.	The language of this Agreement shall in all cases be construed simply, as a whole and in accordance with its fair meaning and not strictly for or against any party. The
parties agree that this Agreement has been prepared jointly and has been the subject of arm’s length and careful negotiation. Each party has been given the opportunity to independently review this Agreement with legal counsel and other
consultants, and each party has the requisite experience and sophistication to understand, interpret, and agree to the particular language of the provisions. Accordingly, in the event of an ambiguity in or dispute regarding the interpretation of
this Agreement, the drafting of the language of this Agreement shall not be attributed to either party. 

  

	b.	Article, section, or paragraph headings contained in this Agreement are for reference purposes only and shall not affect the meaning or interpretation of this
Agreement. The use of the word “include” shall mean “includes, but is not limited to.” The singular use of words shall include the plural use and vice versa. Except as otherwise specified, MOTRICITY’s price for Materials and
Services includes the price for all related Materials or Services necessary for CINGULAR to use the Materials and/or Services for its intended purpose, as well as all other MOTRICITY obligations under this Agreement. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 6 

 All obligations and rights of the parties are subject to modification as the parties may
specifically provide in an Order. “Services” and “Software” shall be treated as “goods” for purposes of applying the applicable Uniform Commercial Code. If there is an inconsistency or conflict between the terms in this
Agreement and in an Order, the terms in the Order shall take precedence. 
  

	c.	Whenever any party is entitled to interest under this Agreement, the amount of interest shall be determined using 12% per annum, or the highest amount allowed by
law, whichever is lower. 

 3.8 Cumulative Remedies 

Except as specifically identified as a party’s sole remedy, any rights of Cancellation, Termination, liquidated damages, or other remedies prescribed
in this Agreement are cumulative and are not exclusive of any other remedies to which the injured party may be entitled. Neither party shall retain the benefit of inconsistent remedies. 

3.9 Delivery, Performance, and Acceptance 
  

	a.	Delivery 

  

	 	1.	Delivery Requirements 

 MOTRICITY
agrees to complete all required development and acquisition of technology, according to the schedule provided in the applicable SOW or Order that meets the Specifications as described in this Agreement. MOTRICITY also agrees to allocate sufficient
engineering, manufacturing and Installation capacity to provide all required Materials and/or Services to achieve the pace of deployment as described in the applicable SOW or Order. MOTRICITY understands that this forecast is subject to change and
agrees to provide flexibility in the way it allocates its resources so that CINGULAR’s actual demand can be met. 
 Time is
of the essence and the remedies for failure to perform in a timely manner are specified in Section 3.21 Liquidated Damages below. Upon receipt of each Order, MOTRICITY shall deliver the Materials and/or Services to CINGULAR and perform all of
the Services on or before the date(s) specified, failing which, CINGULAR may, in addition to all other remedies available under this Agreement: 

(i) terminate such Order without penalty, or 

(ii) extend such delivery date(s), to a later date(s), subject however, to such termination if Delivery is not made by
such extended dates. 
  

	 	2.	Expedited Delivery 

  

	a.	“Expedited Delivery” is defined as Delivery before the delivery required under a particular SOW or Order. MOTRICITY and CINGULAR are committed to reducing the
need for Expedited Deliveries while maintaining a strong commitment to customer service requirements. Should CINGULAR request Expedited Delivery, MOTRICITY will determine whether such Expedited Delivery is achievable and, if so, CINGULAR and
MOTRICITY will mutually agree upon the Expedited Delivery date and the fees CINGULAR shall pay to MOTRICITY for such Expedited Delivery. MOTRICITY will keep CINGULAR apprised of its progress in meeting such Delivery dates and will promptly notify
CINGULAR of any potential delays. 

  

	b.	Performance 

 MOTRICITY is
committed to 100% fulfillment of CINGULAR’s expectations as described in the Agreement and all executed Orders and SOWs. Any consideration from MOTRICITY for its failure to meet those expectations shall be due CINGULAR as outlined in the
applicable SOW or Order. 
 Such consideration for any event that constitutes MOTRICITY’s failure to fulfill CINGULAR’s
expectations shall not be considered a penalty. Both parties agree that any consideration represents a reasonable pre-estimate of CINGULAR’s probable loss. In addition, CINGULAR retains all other rights or remedies available to CINGULAR.

  

 7 

	c.	Acceptance 

 Except as otherwise
provided in a SOW or Order, CINGULAR shall have a period of forty-five (45) calendar days from delivery of Goods to CINGULAR in which to perform User Acceptance Testing and to notify MOTRICITY in writing if such Goods are found not to be in
material compliance with applicable Specifications. If CINGULAR does not furnish MOTRICITY a “Notice of Acceptance” or notice of material defects found (if any) within forty-five (45) days of receipt of MOTRICITY’s Notice of
Completion, the Goods shall be deemed Accepted. Where material defects are found, MOTRICITY, at its expense, shall correct such defects within five (5) calendar days from receipt of CINGULAR’s notification and notify CINGULAR that such
corrections have been made. CINGULAR shall then have the right to repeat the appropriate UAT. If a Notice of Acceptance or notice of further defects is not furnished to MOTRICITY within thirty (30) days of CINGULAR’s receipt of
MOTRICITY’s notice, the corrected goods and/or Services shall be deemed Accepted. 
 3.10 Dispute Resolution 

 

	a.	CINGULAR and MOTRICITY shall use their best efforts to settle any dispute or claim arising from or relating to this Agreement. To accomplish this, they shall negotiate
with each other in good faith. Except for alleged breaches of Section 3.15 (Information) If CINGULAR and MOTRICITY do not reach agreement within 30 days of first receiving notice of dispute, instead of suing in court, CINGULAR and MOTRICITY
agree to arbitrate any and all disputes and claims (including but not limited to claims based on or arising from an alleged tort) arising out of or relating to this Agreement. 

 

	b.	Notwithstanding the provisions of paragraph (a), no claim or dispute shall be submitted to arbitration if, at the time of the proposed submission, such dispute or claim
involves an attempt to collect a debt owed to the CINGULAR by MOTRICITY. 

  

	c.	The arbitration of any dispute or claim shall be conducted in accordance with the Wireless Industry Arbitration Rules (“WIA Rules”) as modified by this
Agreement and as administered by the American Arbitration Association (“AAA”). The WIA rules and fee information are available from CINGULAR or the AAA upon request. 

 

	d.	CINGULAR and MOTRICITY acknowledge that this Agreement evidences a transaction in interstate commerce and that the United States Arbitration Act and Federal Arbitration
law shall govern the interpretation and enforcement of, and proceedings pursuant to, this or a prior Agreement. 

  

	e.	Unless CINGULAR and MOTRICITY agree otherwise, the location of any arbitration shall be in Atlanta, Georgia. 

 

	f.	CINGULAR and MOTRICITY agree that no arbitrator has the authority to: (1) award relief in excess of what this Agreement provides; (2) award punitive damages
or any other damages not measured by the prevailing party’s actual damages; or (3) order consolidation or class arbitration. 

  

	g.	Except as otherwise provided herein, all fees and expenses of the arbitration shall equally borne by MOTRICITY and CINGULAR. 

 

	h.	The arbitrator(s) must give effect to the limitations on CINGULAR’s liability as set forth in this Agreement, any applicable tariff, law, or regulation.

  

	i.	In any arbitration utilizing the rules applicable to Large/Complex cases, as defined under the WIA rules, the arbitrators must also apply the Federal Rules of Evidence,
and the losing party may have the award reviewed in accordance with the review procedures set forth in the WIA rules. 

  

	j.	 MOTRICITY agrees that CINGULAR and MOTRICITY each is waiving its respective right to a trial by jury, MOTRICITY acknowledges that arbitration is final
and binding and subject to only very limited 

  

 8 

	 	
review by a court. If for some reason this arbitration clause is at some point deemed inapplicable or invalid, MOTRICITY and CINGULAR agree to waive, to the fullest extent allowed by law, any
trial by jury, in such case, a judge shall decide the subject dispute or claim. 

 CINGULAR, MOTRICITY and Arbitrator(s) shall not
disclose the existence, content, or results of any arbitration. Judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction 

3.11 Entire Agreement 
 The terms
contained in this Agreement, and any Orders or SOWs, including all appendices and subordinate documents attached to or referenced in the Agreement or any Orders, will constitute the entire integrated Agreement between MOTRICITY and CINGULAR with
regard to the subject matter herein. This Agreement will supersede all prior oral and written communications, agreements, and understandings of the parties, if any, with respect hereto. Acceptance by either party of Material or Services, payments,
Orders, or SOWs, or any inaction by a party with respect to the foregoing shall not constitute a party’s consent to or acceptance of any additional or different terms from that stated in this Agreement, except for terms in an Order or SOW
placed by CINGULAR and signed by both parties. Estimates furnished by either party shall not constitute commitments. 
 3.12 Force Majeure

 Neither party shall be deemed in default of this Agreement or any Order to the extent that any delay or failure in the performance of its
obligations results from any cause beyond its reasonable control and without its fault or negligence, such as acts of God, acts of civil or military authority, embargoes, epidemics, war, riots, insurrections, fires, explosions, earthquakes, floods,
or strikes (“Force Majeure”). 
 If any Force Majeure condition affects MOTRICITY’s ability to perform, MOTRICITY shall give
immediate notice to CINGULAR and CINGULAR may elect to either: (1) Terminate the affected Order(s) or any part thereof, (2) suspend the affected Order(s) or any part for the duration of the Force Majeure condition, with the option to
obtain elsewhere Materials and Services to be furnished under such Order(s) and deduct from any commitment under such Order(s) the quantity of the Materials and Services obtained or for which commitments have been made elsewhere or (3) resume
performance under such Order(s) once the Force Majeure condition ceases, with an option in CINGULAR to extend any affected Delivery Date or performance date up to the length of time the Force Majeure condition endured. Unless CINGULAR gives written
notice within thirty (30) days after being notified of the Force Majeure condition, option (2) shall be deemed selected. 
 3.13
Governing Law 
 THIS AGREEMENT AND PERFORMANCE HEREUNDER SHALL BE GOVERNED BY THE LAWS OF THE STATE OF GEORGIA EXCLUSIVE OF ITS CHOICE OF
LAWS PROVISIONS. 
 3.14 Indemnity 

MOTRICITY agrees to defend, indemnify and hold CINGULAR harmless from any and all liabilities, causes of action, lawsuits, penalties, claims or demands
(including the costs, expenses and reasonable attorneys’ fees on account thereof) that may be made by: 
  

	a.	Anyone for injuries of any kind, including but not limited to personal injury, death, property damage and theft, resulting from MOTRICITY’s negligent or willful
acts or omissions or those of persons furnished by MOTRICITY, its agents or subcontractors, or resulting from the use of MOTRICITY’s Goods furnished hereunder or resulting from MOTRICITY’s failure to perform its obligations hereunder. The
indemnity covers, but is not limited to, claims of any alleged defect or shortcoming in the design, testing, manufacture, functioning, or use of the Goods, and claims based or including alleged failure to adequately or accurately describe or warn
about risks of potential injury due to product design, testing, manufacture, functioning, or use of Goods. This indemnity covers all claims brought under common law or statute, including but not limited to strict tort liability, strict products
liability, negligence, misrepresentation, or breach of warranty. 

  

 9 

	b.	Any of either MOTRICITY’s, its agent’s or subcontractor’s employees or former employees for which MOTRICITY’s, its agents’ or
subcontractors’ liability to such employee or former employee would otherwise be subject to payments under the Workers’ Compensation laws or an Employer’s Liability policy, premises liability principles or any other law or form of
legal duty or obligation; and 

  

	c.	Either MOTRICITY’s, its agent’s or subcontractor’s employees or former employees at MOTRICITY’s job site, for any and all claims arising out of the
employment relationship with respect to performing under this Agreement. This includes, but is not limited to employment discrimination charges and actions arising under Title VII of The Civil rights Act of 1964, as amended; The Equal pay Act; The
Age Discrimination in Employment Act; as amended; The Rehabilitation Act; The Americans with Disabilities Act; The Fair Labor Standards Act; The National Labor Relations Act; and any other applicable law. 

MOTRICITY, at its own expense, shall defend CINGULAR, at CINGULAR’s request, against any such liability, cause of action, penalty, claim, demand,
administrative proceeding or lawsuit, including any in which CINGULAR is named as an “employer” or “joint employer” with MOTRICITY. MOTRICITY shall have the right to control and direct the defense of any such action. CINGULAR
shall notify MOTRICITY promptly of any written claims or demands against CINGULAR for which MOTRICITY is responsible hereunder. 
 CINGULAR
agrees to notify MOTRICITY within a reasonable time of any written claims or demands against CINGULAR for which MOTRICITY is responsible. MOTRICITY shall also (1) keep CINGULAR fully informed as to the progress of such defense, and
(2) afford CINGULAR, at its own expense, an opportunity to participate with MOTRICITY in the defense or settlement of any such claim. 

The foregoing indemnity shall be in addition to any other indemnity obligations of MOTRICITY set forth in this Agreement. 

3.15 Information 
  

	a.	Any Information furnished by one party to the other party in connection with this Agreement shall remain the disclosing party’s property. Unless such Information
was (i) previously known to the receiving party free of any obligation to keep it confidential, (ii) has been or is subsequently made public by the disclosing party or a third party, without violating a confidentiality obligation, or
(iii) was independently developed by the receiving party without the use of the disclosing party’s Information, it shall be kept confidential by the receiving party. The receiving party shall use the same degree of care to prevent the
unauthorized disclosure of the disclosing party’s Information as the receiving party uses to protect its own Information,, but no less than reasonable care. The receiving party shall use the Information of the disclosing party only in
performing under this Agreement, and not for other purposes except as may be agreed upon between MOTRICITY and CINGULAR in writing. The receiving party is granted no rights or license to Information of the disclosing party except as otherwise
provided herein. All copies of such Information, in written, graphic or other tangible form, shall be returned to the disclosing party upon the earlier of (i) the disclosing party’s request or (ii) upon Termination, Cancellation, or
expiration of this Agreement. 

  

	b.	MOTRICITY understands and agrees that any and all field trial results prepared by CINGULAR are and shall remain the property of CINGULAR and are hereby considered
CINGULAR’s proprietary Information. Therefore, it shall be CINGULAR’s option, in its sole discretion, to furnish MOTRICITY copies of such documents or to discuss such documents with MOTRICITY. MOTRICITY’s use of field trial reports
furnished by CINGULAR shall be governed by the Publicity section in addition to the provisions contained in this section, Information. 

  

	c.	 The receiving party may disclose Information of the disclosing party as required to comply with binding orders of governmental entities that have
jurisdiction over it or as otherwise required by law, provided that the receiving party (i) gives the disclosing party reasonable written notice to allow the disclosing party to seek a protective order or other appropriate remedy (except to the
extent the 

  

 10 

	 	
receiving party’s compliance with the foregoing would cause it to violate a court order or other legal requirement), (ii) discloses only such information as is required by the
governmental entity or otherwise required by law, and (iii) and uses commercially reasonable efforts to obtain confidential treatment for any Information so disclosed. 

 

	d.	The parties further acknowledge that irreparable injury and damage will result from unauthorized disclosure of Information and from uses of Information other than as
provided herein, and monetary damages may not be sufficient remedy for unauthorized disclosure of Information. Therefore, the disclosing party shall be entitled to such injunctive or equitable relief as may be deemed proper by a court of competent
jurisdiction, in addition to any other rights or remedies available to it at law, in equity, or by statute. 

 3.16
Infringement 
  

	a.	MOTRICITY 

 (i) MOTRICITY agrees
to indemnify and hold CINGULAR harmless from and against any Liability, (including increased damages for willful infringement) that may result by reason of any infringement, or claim of infringement, of any trade secret, patent, trademark,
copyright, or other proprietary interest of any third party based on the normal use or installation of any Material or Services furnished to CINGULAR, except to the extent that such claim arises from MOTRICITY’s compliance with CINGULAR’s
detailed instructions. Such exception will not, however, include any infringement or claim of infringement based upon: 
  

	 	1.	products, software, or documentation which are available on the open market; or 

 

	 	2.	products, software, or documentation of MOTRICITY’s origin, design or selection. 

(ii) MOTRICITY represents and warrants that it has made reasonable independent investigation to determine the legality of its right to
sell or license the Material or provide Services as specified in this Agreement. 
 (iii) If an injunction or order is obtained
against CINGULAR’s use of any Material or Service, or, if, in MOTRICITY’s opinion, any Material or Service is likely to become the subject of a claim of infringement, MOTRICITY will, at its expense: 

 

	 	1.	Procure for CINGULAR the right to continue using the Material or Service; or 

 

	 	2.	After consultation with CINGULAR, replace or modify the Material or Service to make it a substantially similar, functionally equivalent, non-infringing Material or
Service. 

 (iv) If the Material or Service is purchased or licensed and neither (a) or (b) above is
possible, in addition to CINGULAR’s other rights, CINGULAR may Cancel the applicable Order and require MOTRICITY to remove, or cause the removal and/or return of, such Material or Service from CINGULAR’s location and refund any charges
paid by CINGULAR. 
 (v) In no event will CINGULAR be liable to MOTRICITY for any charges after the date that CINGULAR no longer
uses any Material or Service because of actual or claimed infringement. 
 (vi) MOTRICITY agrees to defend or settle, at its own
expense, any action or suit for which it is responsible under this section. CINGULAR agrees to notify MOTRICITY promptly of any claim of infringement and cooperate in every reasonable way to facilitate the defense. MOTRICITY shall afford CINGULAR,
at its own expense, an opportunity to participate on an equal basis with MOTRICITY in the defense or settlement of any such claim. 
  

	b.	CINGULAR 

 (i) CINGULAR agrees to
indemnify and hold MOTRICITY harmless from any and all Liabilities, causes of action, lawsuits, penalties, claims or demands (including the costs, expenses and reasonable attorneys’ fees on account thereof) that the Content (1) infringes
(including increased damages for willful infringement) on any third party’s Intellectual Property Rights; (2) violates any other third party rights; (3) violates any applicable Law; or (4) contains material that is libelous,
defamatory, private, obscene, or pornographic. 
  

 11 

 (ii) CINGULAR agrees to defend or settle, at its own expense, any action or suit for which
it is responsible under this section. MOTRICITY agrees to notify CINGULAR promptly of any claim of for which indemnification is sought hereunder, and cooperate in every reasonable way to facilitate the defense. CINGULAR shall afford MOTRICITY, at
its own expense, an opportunity to participate on an equal basis with CINGULAR in the defense or settlement of any such claim. 
 3.17
Insurance 
 Supplier shall maintain Insurance requirements provided in Appendix 7.0 commensurate with the Services performed. 

3.18 Intellectual Property 
  

	a.	Pre-Existing Materials. Except as provided for herein, each party will retain all Intellectual Property Rights in any Pre-Existing Materials.

  

	b.	Ownership of Works. Unless otherwise agreed by the Parties in the context of a specific Statement of Work, Motricity shall own all Intellectual Property
Rights to all Works arising from deliverables. Cingular also agrees not to assert any moral rights under applicable copyright law with regard to such Works. 

 

	c.	In the event the Parties agree in writing to transfer the Intellectual Property Rights in Works created by Motricity for Cingular pursuant to a Statement of Work, such
Works shall be works made for hire for Cingular, and, to the extent a Work does not qualify as a work made for hire for Cingular under applicable law, Motricity hereby assigns to Cingular all ownership of the Work, whether now existing or to be
later developed and agrees to take all further steps deemed necessary or desirable by Cingular to evidence or perfect such assignment. Motricity also agrees not to assert any moral rights under applicable copyright law with regard to such Works.
Motricity hereby represents and warrants that it has agreements in place with all employees to ensure that all Intellectual Property Rights in the works or inventions of such employees created pursuant to this Agreement will be transferred to
Cingular as required hereunder. 

  

	d.	Third Party Feature Work. In the event Cingular requests Motricity to provide Services and the Parties cannot agree on terms for the delivery of such
Services, Cingular will have the right to have a third party provide Services (subject to approval by Motricity, not to be unreasonably withheld) and Motricity shall cooperate with and provide reasonable support to a qualified third party developer
to assist in such development. Cingular shall pay Motricity for such cooperation and support on a time and materials basis according to the rates provided in Exhibit C. Motricity acknowledges that “cooperation” and “reasonable
support” for such third party developers may include providing access to or creating technical documentation and application programming interfaces (“APIs”) to the extent necessary. Cingular will require any such third party developer
to sign a non-disclosure agreement, prior to such third party developer providing any Services, that protects Motricity Proprietary Materials and Information no less rigorously than the Nondisclosure Agreement. 

 

	e.	General Skills. Motricity will be free to use its general knowledge, skills and experience within the scope of its business that are used or developed
pursuant to this Agreement. 

 3.19 Ownership of Work Product 

“Custom Applications” mean software applications developed by MOTRICITY exclusively for CINGULAR which are not derivatives of any of existing
Software. A derivative of Software is any computer program that is either (i) based upon underlying Software, or (ii) an add-on module, expansion module, upgrade, or other computer program the principle purpose of which is to make
additional features available for users of the Software, either case where such computer program would be an infringement if created without 

 

 12 

 
the authorization of MOTRICITY. Software defined as Custom Applications and all future Custom Applications will be solely owned by CINGULAR. Other terms and conditions governing Custom
Applications will be set forth in a Statement of Work that provides for the development of such Custom Applications and which incorporates the terms and conditions of this Agreement. 

“Joint Applications” are software applications developed by MOTRICITY for CINGULAR where the Joint Application is a derivative of the existing
MOTRICITY Software. Any development of Joint Applications must be specified, documented in a Statement of Work and agreed upon in writing by both parties prior to commencement of work. Joint Applications may be owned by MOTRICITY or
CINGULAR or jointly and licensed to either party, as the parties may agree in the applicable Statement of Work. 
 Without limiting the
foregoing, CINGULAR and MOTRICITY agree that the “Fuel Platform” and any modifications and derivatives thereof shall be the sole property of MOTRICITY. Further, all software applications developed by MOTRICITY pursuant to or in
connection with the Statement of Work, attached hereto as Appendix 1.3, including, but not limited to, the Storefront described therein, shall not constitute “Custom Applications” and such applications shall be solely owned by MOTRICITY.

 3.20 Invoicing and Payment 
  

	a.	For the provision of the Storefront, Cingular shall pay to MOTRICITY a revenue share as provided in Appendix 1.1. Cingular will ensure that its billing provider (QPASS)
will pay Motricity such revenue share within forty-five (45) calendar days of the last day of each month in which the Total Gross Revenue as defined in Appendix 1.1) was received. 

 

	b.	For invoices and payments other than the monthly revenue share, except as otherwise specified in an SOW, MOTRICITY shall render an invoice in duplicate promptly after
the Delivery and Acceptance of Materials or performance of Services. The invoice shall specify in detail (1) quantities of each ordered item, (2) unit prices of each ordered item, (3) whether the item is taxable and the amount of tax
per item, (4) item and commodity codes, (5) total amounts for each item, (6) total amount of applicable sales or use taxes, (7) discounts, (8) total amount due, and (9) software right-to-use fees as either
“application” or “operational.” CINGULAR shall pay MOTRICITY in accordance with the prices set forth in this Agreement within forty-five (45) days of the date of receipt of the invoice. Payment for shortages, or Materials or
Services not conforming to the Specifications, and portions of any invoice in dispute, may be withheld by CINGULAR until such problem has been resolved. If CINGULAR disputes any invoice rendered or amount paid, CINGULAR shall so notify MOTRICITY.
The parties shall use their best efforts to resolve such dispute expeditiously. Invoices received by CINGULAR more than one (1) year after the provision of Materials or performance of Services are untimely and CINGULAR shall have no obligation
to pay such invoices. Notwithstanding the foregoing, payment for any SOW for custom development services shall be subject to the Revenue Share Rider provided in Exhibit B. 

 

	c.	All claims for money due or to become due from CINGULAR will be subject to deduction by CINGULAR for any setoff counterclaim for money due or to become due from
MOTRICITY, whether under this Agreement or otherwise. Any amount due to CINGULAR that is not so applied against MOTRICITY’s invoices for any reason shall be paid to CINGULAR by MOTRICITY within thirty (30) days after written demand by
CINGULAR. 

  

	d.	If an Order or an Appendix specifies that MOTRICITY may submit invoices for progress payments prior to Acceptance, MOTRICITY is permitted to submit invoices at the end
of each month and CINGULAR will make progress payments to the MOTRICITY at thirty (30) day intervals. Such progress payments shall not exceed ninety percent (90%) of satisfactorily completed work at the time of billing, as determined by
CINGULAR. MOTRICITY agrees to use such progress payments for expenses incurred for Services or Material used in performance of the Work Order for CINGULAR. 

 

	e.	MOTRICITY agrees to accept standard, commercial methods of payment and evidence of payment obligation including, but not limited to CINGULAR’s purchase orders and
electronic fund transfers in connection with the purchase of the Materials and Services. 

  

 13 

	f.	 CINGULAR, through its billing vendor, shall pay MOTRICITY on thirty day (monthly) cycle within 45 days after Cingular receipt and confirmation of
invoice from Cingular’s billing services vendor (QPass) (e.g. April billing cycle potentially received by Cingular on
May 5th, confirmed on
May 10th, payment sent by Cingular by approximately
June 15th.) Cingular will make every effort to ensure
payment is made no later than 60 days after the end of the billing period. 

 3.21 Licenses and Patents 

 

	a.	During the term of this Agreement, CINGULAR grants to MOTRICITY a nontransferable, nonexclusive, royalty-free license to the Content for the use, preparation, sale,
distribution and delivery of such Content as anticipated by the terms of this Agreement. MOTRICITY shall have no ownership or other rights in the Content, including all updates, upgrades, modifications, enhancements, improvements and derivative
works thereof and thereto, and any and all Intellectual Property Rights embodied in such Content shall remain exclusively with CINGULAR and its licensors. Except for the foregoing, no licenses express or implied, under any patents, copyrights,
trademarks, or other Intellectual Property Rights are granted by CINGULAR to MOTRICITY under this Agreement. 

  

	b.	CINGULAR shall be responsible for reviewing and approving all Content provided to MOTRICITY under this Agreement. CINGULAR shall promptly notify MOTRICITY in writing if
any Content does not meet with CINGULAR’s approval. If CINGULAR does not notify MOTRICITY that any Content is not approved by CINGULAR, such Content shall be deemed approved. Upon notice to MOTRICITY that Content does not meet with
CINGULAR’s approval, MOTRICITY shall not use such Content with the Services, or if such Content is already used with the Services, MOTRICITY shall use commercially reasonable efforts to remove any such Content from the Services.

 3.22 Limitation of Liability 

Except for obligations under Sections 3.15 (Confidentiality) and 3.16 (Infringement), neither party will not be liable for consequential, incidental,
special, or punitive damages, or for loss of revenue or profit in connection with the performance or failure to perform this Agreement regardless of whether such liability arises from breach of contract, tort, or any other theory of liability.

 3.23 Liquidated Damages 

MOTRICITY recognizes the importance of meeting Delivery Dates and agrees to the following liquidated damage provisions and procedures: 

 

	a.	Upon discovery of information indicating a reasonable certainty that Materials and/or Services will not be completed before the scheduled Delivery Date, MOTRICITY shall
notify CINGULAR and provide information relating to the estimated length of delay. The parties shall work jointly toward resolution of a plan to resolve the delayed Delivery. If the parties reach agreement on an extended Delivery Date and MOTRICITY
fails to meet the extended Delivery Date, CINGULAR may (a) Cancel such Order, (b) exercise its right to recover liquidated damages as specified in Appendix 1.2, and/or (c) further extend the Delivery Date. No payments progress or
otherwise, made by CINGULAR to MOTRICITY after any scheduled Delivery Date shall constitute a waiver of liquidated damages. 

  

	b.	CINGULAR agrees that MOTRICITY shall not be liable for liquidated damages for any delay which is caused by CINGULAR or any other matter outside of MOTRICITY’s Span
of Control. 

 3.24 *** 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 14 

 3.25 Minority/Woman/Disabled Veteran-owned Business Enterprises (“MBE/WBE/DVBE”) (and
Appendices) 
  

	a.	Motricity shall strive to reach goals for the participation of M/WBE and DVBE firms as follows: *** These goals apply to all annual expenditures by any entity
pursuant to this Agreement with Supplier. 

  

	b.	Supplier MBE/WBE/DVBE participation may be achieved through cost of goods content, contract specific subcontracting or the use of value-added resellers. The
participation levels identified above will be renegotiated to comply with any regulatory requirements imposed on CINGULAR. 

  

	c.	Attached hereto and incorporated herein as Appendix 4.12(a) is Supplier’s completed Participation Plan outlining its M/WBE-DVBE goals and specific and detailed
plans to achieve those goals. Supplier will submit an updated Participation Plan annually by the first week in January. Supplier will submit M/WBE-DVBE Results Reports quarterly by the end of the first week following the close of each quarter, using
the form attached hereto and incorporated herein as Appendix 4.12(b). Participation Plans and Results Reports will be submitted to the Prime Supplier Results Manager. 

3.26 Non-Exclusive Market 
 It is
expressly understood and agreed that this Agreement does not grant MOTRICITY an exclusive privilege to provide to CINGULAR any or all Material and Services of the type described in this Agreement, nor requires CINGULAR to purchase or license any
Materials or Services. It is, therefore, understood that CINGULAR may contract with other manufacturers and suppliers for the procurement or trial of comparable Materials and Services and that CINGULAR may itself perform the Services described here.

 3.27 Non-solicitation 
 Each
party agrees not to solicit during the term of this Agreement and for six (6) months thereafter the other party’s personnel, employees or contractors, for employment, without the prior written consent of such party. Notwithstanding the
foregoing, each party shall be free to solicit potential employees through solicitations and advertisements in general circulations 
 3.28
Notices 
 Except as otherwise provided in this Agreement, or an applicable Order, all notices or other communications hereunder shall be
deemed to have been duly given when made in writing and either 1) delivered in person, or 2) when received, if provided by an overnight or similar delivery service, or 3) when received, if deposited in the United States Mail, postage prepaid, return
receipt requested, and addressed as follows: 
  

	To:	Motricity, Inc. 

	 	2800 Meridian Parkway, Suite 150 

	 	Durham, NC 27713 

	 	Attn: *** 

  

	To:	Cingular Wireless, LLC 

	 	5565 Glenridge Connector 

	 	Atlanta GA, 30342 

	 	Attn.: *** 

  

	 	cc:	Cingular Wireless, LLC 

	 	 	5565 Glenridge Connector 

	 	 	Atlanta GA, 30342 

	 	 	Attn.: General Counsel 

 ***This redacted
material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 15 

 The address to which notices or communications may be given by either party may be changed by written notice
given by such party to the other pursuant to this paragraph entitled “Notices”. 
 3.30 Price 

Material and Services shall be furnished by MOTRICITY in accordance with the prices set forth in Appendix 1.1, attached hereto and made a part hereof, or
pursuant to prices for such Material and Services as provided in any Statement of Work. The prices in Appendix 1.1 are not subject to increase during the “initial term” of this Agreement. 

3.31 Professional Services 
 In the event
that Cingular requests, in its sole discretion, that Motricity perform any development, customization, installation, conversion, integration, training or other services by Motricity, Cingular will memorialize such request in a Service Request.
Cingular will use the Standard Project Service Request substantially in the form of Exhibit A. All Standard Project Service Requests must be signed by duly authorized representatives of each party. In the event that Motricity elects to perform such
services, the parties will draft a Statement of Work based on the Service Request. Upon signature by duly authorized representatives of both Parties, Motricity will provide Services pursuant to the terms and conditions provided for in this Agreement
and as set forth in the applicable Statement of Work. A separate Service Request and Statement of Work will be required for each project, assignment or task requested by Cingular. 

3.32 Professional Services Non-Performance Compensation 

In the event of its failure to deliver a deliverable for Professional Services, as described in Section 3.31, on time, Motricity agrees to pay
amounts described in this Section 3.31 as liquidated damages sustained by Cingular (“Professional Services Non Performance Compensation”). The parties acknowledge that the Professional Services Non Performance Compensation shall not
be construed as an unenforceable penalty clause. Motricity agrees to credit the Professional Services Non-Performance Compensation against future payments due Motricity by Cingular. In the event no payments are due Motricity by Cingular within six
(6) months of the end of the month that Non-Performance Compensation accrued, Motricity shall promptly pay Cingular the Professional Services Non-Performance Compensation as a cash refund. 

Unless otherwise agreed to in a Statement of Work, the following table expresses the default schedule of Professional Services Non-Performance
Compensation applicable to each SOW: 
  

			
	 Week of Delay
	  	 Professional Services Non-Performance Compensation

		
	 First 4 Weeks
	  	***
		
	 Week 5
	  	***
		
	 Weeks 6-8:
	  	***
		
	 Week 9
	  	***

 The foregoing percentages shall be cumulative. For
example, *** 
 For the purposes of interpreting this table, a “Week” shall mean a period of seven (7) consecutive calendar days
beginning the day after the date a deliverable should have been delivered. In the event that the period of non performance or late performance includes less than seven (7) calendar days (“Non-Week Days”), the Professional Services
Non-Performance Compensation for such Non-Week Days shall be prorated based upon the number of Non-Week Days and the applicable percentage in the table above. For example, if Motricity’ performance of a deliverable were to extend ten
(10) days beyond the Delivery date, the Professional Services Non-Performance Compensation would be two and six-sevenths percent (2 6/7%) of the Service fee associated with that deliverable. 

 

 16 

 In no case will the aggregated Professional Services Non-Performance Compensation exceed *** of the fees for
the delayed deliverable as stated in the chart above. Cingular will not assess Professional Services Non-Performance Compensation to the extent delays or non-performance is caused by entities or factors for that are not within Motricity’s Span
of Control under a specific SOW. Penalties will not be enforced if any of the following situations occur: 
 Cingular does not
meet sign-off date(s) specified in each SOW 
 Cingular does not provide requirements or other inputs by date(s) specified in
each SOW 
 Slippage outside of Motricity’s Span of Control. 

3.33 Publicity 
 Neither party shall use
the other party’s name or any language, pictures, or symbols which could, in the other party’s judgment, imply the other party’s identity or endorsement by the other party or any of its employees in any (a) written, electronic,
or oral advertising or presentation or (b) brochure, newsletter, book, electronic database, or other written material of whatever nature, without the other party’s prior written consent (hereafter “publicity matters”). Each party
will submit to the other party for written approval, prior to publication, all publicity matters that mention or display the other party’s name and/or marks or contain language from which a connection to said name and/or marks may be inferred
or implied. 
 Furthermore, neither party grants any license, express or implied, to the other party for any trademark, patent, copyright, trade
secret or any other intellectual property or applications therefore which is now or may hereafter be owned by the other party or any Affiliate of the other party. 

Notwithstanding the foregoing, MOTRICITY may include the CINGULAR in a MOTRICITY customer list, such that CINGULAR’s name with or without logo is no
more prominent than any other MOTRICITY customer. 
 3.34 Records and Audits 

 

	a.	MOTRICITY agrees that it will: 

i. Maintain complete and accurate records related to the Material and Services provided by MOTRICITY to CINGULAR, including records of all
amounts billable to and payments made by CINGULAR in accordance with generally accepted accounting principles and practices, uniformly and consistently applied in a format that will permit audit; 

ii. Retain such records and reasonable billing detail for a period of at least three (3) years from the date of final payment for
Materials and Services; 
 iii. Provide reasonable supporting documentation to CINGULAR concerning any disputed invoice amount
within thirty (30) calendar days after receipt of written notification of such dispute; and 
 iv. Permit CINGULAR and its
authorized representatives to inspect and audit during normal business hours the charges invoiced to CINGULAR. Should CINGULAR request an audit, MOTRICITY will make available any pertinent records and files to CINGULAR during normal business hours
at no additional charge. 
 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has
been filed separately with the Commission. 
  

 17 

	b.	CINGULAR agrees that it will: 

  

	a.	Maintain complete and accurate records from its own and any third party billing systems only as related to the revenue share provided in Appendix 1.1 in accordance with
generally accepted accounting principles and practices, uniformly and consistently applied in a format that will permit audit; 

  

	b.	Retain such records and reasonable billing detail for a period of at least three (3) years from the date of final payment hereunder; 

 

	c.	Provide reasonable supporting documentation to MOTRICITY concerning any disputed amounts within thirty (30) calendar days after receipt of written notification of
such dispute; and 

  

	d.	Permit MOTRIICTY and its authorized representatives to inspect and audit during normal business hours CINGULAR’s and any third party billing systems related to the
revenue share. Should MOTRICITY request an audit, CINGULAR will make available any pertinent records and files to MOTRICITY during normal business hours at no additional charge. 

3.35 Severability 
 If any provision or
any part of provision of this Agreement shall be invalid or unenforceable, such invalidity or non-enforceability shall not invalidate or render unenforceable any other portion of this Agreement. The entire Agreement will be construed as if it did
not contain the particular invalid or unenforceable provision(s) and the rights and obligations of the MOTRICITY and CINGULAR will be construed and enforced accordingly. 

3.36 Survival of Obligations 

Obligations and rights in connection with this Agreement which by their nature would continue beyond the Termination, Cancellation or expiration of this
Agreement, including those in the sections entitled “Compliance With Laws,” “Infringement,” “Indemnity,” “Publicity,” “Severability,” “Information,” “Intellectual Property”
(excluding Section 3.18 (d)), “Ownership of Work Product,” “Limitation of Liability,” “Non-solicitation,” “Independent Contractor,” “Records and Audits,’ and “Warranty and Rebates”
(Sections 3.38(a), (c), and (e) only), will survive the Termination, Cancellation, or expiration of this Agreement. 
 3.37 Taxes 

  

	a.	MOTRICITY may invoice CINGULAR the amount of any federal excise taxes or state or local sales taxes imposed upon the sale of Material or provision of Services as
separate items, if applicable, listing the taxing jurisdiction imposing the tax. Installation, labor and other non-taxable charges must be separately stated. CINGULAR agrees to pay all applicable taxes to MOTRICITY which are stated on and at the
time the Material or Service invoice is submitted by MOTRICITY. MOTRICITY agrees to remit taxes to the appropriate taxing authorities. 

  

	b.	MOTRICITY agrees to pay, and to hold CINGULAR harmless from and against, any penalty, interest, additional tax, or other charge that may be levied or assessed as a
result of the delay or failure of MOTRICITY, for any reason, to pay any tax or file any return or information required by law, rule or regulation or by this Agreement to be paid or filed by MOTRICITY. MOTRICITY agrees to pay and to hold CINGULAR
harmless from and against any penalty or sanction assessed as a result of MOTRICITY doing business with any country subject to U.S. trade restrictions. 

  

	c.	 Following the issuance of an Order, MOTRICITY shall within twenty (20) days (but in no event later than two (2) weeks before commencement of
work under the applicable Order) present CINGULAR a schedule of taxes and fees that MOTRICITY proposes to collect from CINGULAR. Upon CINGULAR’s request, the parties shall consult with respect to the basis and rates upon which MOTRICITY shall
pay any taxes or fees for which CINGULAR is obligated to reimburse MOTRICITY under this Agreement. If CINGULAR determines that in its opinion any such taxes or fees are not payable or should be paid on a basis less than the full price or at rates
less than the full tax rate, MOTRICITY shall make payment in accordance with such determinations and CINGULAR shall be responsible for such determinations. If collection is sought by the taxing authority for a greater amount of taxes than that so
determined by CINGULAR, MOTRICITY shall promptly notify CINGULAR. MOTRICITY shall cooperate with CINGULAR in contesting such determination, but CINGULAR shall be responsible and shall reimburse MOTRICITY for any tax, interest, or penalty in

  

 18 

	 	
excess of its determination. If CINGULAR desires to contest such collection, CINGULAR shall promptly notify MOTRICITY. If CINGULAR determines that in its opinion it has reimbursed MOTRICITY for
sales or use taxes in excess of the amount which CINGULAR is obligated to reimburse MOTRICITY, CINGULAR and MOTRICITY shall consult to determine the appropriate method of recovery of such excess reimbursements. MOTRICITY shall credit any excess
reimbursements against tax reimbursements or other payments due from CINGULAR if and to the extent MOTRICITY can make corresponding adjustments to its payments to the relevant tax authority. At CINGULAR’s request, MOTRICITY shall timely file
any claims for refund and any other documents required to recover any other excess reimbursements, and shall promptly remit to CINGULAR all such refunds (and interest) received. 

 

	d.	If any taxing authority advises MOTRICITY that it intends to audit MOTRICITY with respect to any taxes for which CINGULAR is obligated to reimburse MOTRICITY under this
agreement, MOTRICITY shall (1) promptly so notify CINGULAR, (2) afford CINGULAR an opportunity to participate on an equal basis with MOTRICITY in such audit with respect to such taxes and (3) keep CINGULAR fully informed as to the
progress of such audit. Each party shall bear its own expenses with respect to any such audit, and the responsibility for any additional tax, penalty or interest resulting from such audit shall be determined in accordance with the applicable
provisions of this Section. MOTRICITY’s failure to comply with the notification requirements of this section shall relieve CINGULAR of its responsibility to reimburse MOTRICITY for taxes only if MOTRICITY’s failure materially prejudiced
CINGULAR’s ability to contest imposition or assessment of those taxes. 

  

	e.	In addition to its rights under subparagraph (d) above with respect to any tax or tax controversy covered by this Tax Section, CINGULAR will be entitled to
contest, pursuant to applicable law and tariffs, and at its own expense, any tax previously billed that it is ultimately obligated to pay. CINGULAR will be entitled to the benefit of any refund or recovery of amounts that it had previously paid
resulting from such a contest. MOTRICITY will cooperate in any such contest, provided that all costs and expenses incurred in obtaining a refund or credit for CINGULAR shall be paid by CINGULAR. 

 

	f.	If either party is audited by a taxing authority or other governmental entity, the other party agrees to reasonably cooperate with the party being audited in order to
respond to any audit inquiries in an appropriate and timely manner, so that the audit and any resulting controversy may be resolved expeditiously. 

3.38 Warranty and Rebates 
  

	a.	MOTRICITY warrants to CINGULAR that Material furnished hereunder will be merchantable, free from defects in design, material and workmanship, fit and sufficient for the
purposes intended by CINGULAR, free from all liens and encumbrances and will strictly conform to and perform in accordance with applicable Specifications, drawings and samples. In addition, if Material contains one or more original equipment or
software manufacturer’s (“OEM”) warranties, MOTRICITY hereby represents that it has the authority to and does hereby assign such warranties to CINGULAR. 

 

	b.	MOTRICITY also warrants to CINGULAR that any Services provided hereunder will be performed in a first-class, professional manner, in strict compliance with the
Specifications, and with the care, skill, and diligence, and in accordance with the applicable standards, currently recognized in supplier’s profession or industry. If MOTRICITY fails to meet applicable professional standards, MOTRICITY will,
without additional compensation, promptly correct or revise any errors or deficiencies in the Services furnished hereunder. 

  

	c.	 MOTRICITY represents and warrants that: there are no actions, suits, or proceedings, pending or threatened, which will have a material adverse effect
on MOTRICITY’s ability to fulfill its obligations under this Agreement; it will immediately notify CINGULAR if, during the term of this Agreement, MOTRICITY becomes aware of any action, suit, or proceeding, pending or threatened, which may have
a material adverse effect on MOTRICITY’s ability to fulfill the obligations under this Agreement or any Order; it has all necessary skills, rights, financial resources, and authority to enter into this Agreement and related Orders and to
provide or license the Material or Services, including that the Material and Services will not infringe any patent, copyright, or other intellectual property; no 

 

 19 

	 	
consent, approval, or withholding of objection is required from any entity, including any governmental authority with respect to the entering into or the performance of this Agreement or any
Order; the Material and Services will be provided free of any lien or encumbrance of any kind; it will be fully responsible and liable for all acts, omissions, and work performed by any of its representatives, including any subcontractor; that all
representatives, including subcontractors, will strictly comply with the provisions specified in this Agreement; and it will comply with the terms of this Agreement or Order, including those specified in any Exhibits or Appendices thereto.

  

	e.	If the parties have identified a system on which Software will operate, MOTRICITY warrants that Software will perform on and be compatible with such system and operate
satisfactorily in the system environment specified in the applicable Order or Statement of Work. System includes the hardware, operating and application Software, interfaces, and databases that interact with such Software. 

 

	f.	MOTRICITY warrants that all Material provided to CINGULAR hereunder shall be tested prior to delivery to insure it is in strict compliance with the Specifications and
that Material will not contain Harmful Code at any time. Testing will include complete regression and interaction testing and load, unit, and integration testing when applicable. 

ARTICLE IV - SPECIAL CLAUSES 
 4.1
Access 
  

	a.	When appropriate, MOTRICITY shall have reasonable access to CINGULAR’s premises during normal business hours and at such other times as may be agreed upon by the
parties in order to enable MOTRICITY to perform its obligations under this Agreement. MOTRICITY shall coordinate such access with CINGULAR’s designated representative prior to visiting such premises. MOTRICITY insures CINGULAR that only persons
employed by MOTRICITY or subcontracted by MOTRICITY will be allowed to enter CINGULAR’s premises. If CINGULAR requests MOTRICITY or its subcontractor to discontinue furnishing any person provided by MOTRICITY or its subcontractor from
performing work on CINGULAR’s premises, MOTRICITY shall immediately comply with such request. Such person shall leave CINGULAR’s premises promptly and MOTRICITY shall not furnish such person again to perform work on CINGULAR’s
premises without CINGULAR’s written consent. The parties agree that, where required by governmental regulations, it will submit satisfactory clearance from the U.S. Department of Defense and/or other federal, state, or local authorities.

  

	b.	CINGULAR may require MOTRICITY or its representatives, including employees and subcontractors, to exhibit identification credentials or sign a Nondisclosure Agreement
which CINGULAR may issue in order to gain access to CINGULAR’s premises for the performance of Services. If, for any reason, any MOTRICITY representative is no longer performing such Services, MOTRICITY shall immediately inform CINGULAR.
Notification shall be followed by the prompt delivery to CINGULAR of the identification credentials, if issued by CINGULAR, or a written statement of the reasons why said identification credentials cannot be returned. 

 

	c.	MOTRICITY shall insure that its representatives, including employees and subcontractors will, while on or off CINGULAR’s premises, perform Services which
(i) conform to the Specifications, (ii) protect CINGULAR’s Material, buildings, and structures, (iii) do not interfere with CINGULAR’s business operations, and (iv) perform such Services with care and due regard for the
safety, convenience, and protection of CINGULAR, its employees, and property and in full conformance with the policies specified in the CINGULAR Code of Conduct, which prohibits the possession of a weapon or an implement which can be used as a
weapon. 

  

	d.	MOTRICITY shall be responsible for insuring that all persons furnished by MOTRICITY work harmoniously with all others when on CINGULAR’s premises.

 4.2 Change Notices - Simple 
  

	a.	MOTRICITY agrees to notify CINGULAR, in advance, of any change to be made in the Material furnished in accordance with the Specifications, software related
documentation and/or documentation that would impact upon either reliability or the form, fit or function of the Material. 

  

 20 

	b.	In order for CINGULAR to review Material changes, a minimum of thirty (30) days advance notice before installation in any end-user location will be required except
for those cases where an extremely unsatisfactory condition requires immediate remedial action. The final classification of any Material change proposed by MOTRICITY will be by mutual agreement between MOTRICITY and CINGULAR.

  

	c.	In the event that CINGULAR and MOTRICITY fail to reach agreement on any change in Material proposed by MOTRICITY, CINGULAR will have the right without penalty to
Terminate any or all Orders for Material affected by such change(s) proposed or issued by CINGULAR. 

 4.3 Emergency Support
Service 
 If any natural disaster or other emergency occurs whereby Material and Service provided in connection with this Agreement is
damaged and such condition materially affects CINGULAR’s ability to provide services to its subscribers, MOTRICITY agrees, at CINGULAR’s request, to assist CINGULAR as provided in Appendix 1.2 

4.4 Government Contract Provisions 

Orders containing a notation that the Material is intended for use under government contracts shall be subject to the then current government provisions
referenced in or attached to such Orders. 
 4.5 Independent Contractor 

MOTRICITY hereby represents and warrants to CINGULAR that: 
  

	a.	MOTRICITY is engaged in an independent business and will perform all obligations under this Agreement as an independent contractor and not as the agent or employee of
CINGULAR; 

  

	b.	MOTRICITY’s personnel performing Services shall be considered solely the employees of MOTRICITY and not employees or agents of CINGULAR; 

 

	c.	MOTRICITY has and retains the right to exercise full control of and supervision over the performance of the Services and full control over the employment, direction,
assignment, compensation, and discharge of all personnel performing the Services; 

  

	d.	MOTRICITY is solely responsible for all matters relating to compensation and benefits of all MOTRICITY’s personnel who perform Services. This responsibility
includes, but is not limited to, (1) timely payment of compensation and benefits, including, but not limited to, overtime, medical, dental, and any other benefit, and (2) all matters relating to compliance with all employer obligations to
withhold employee taxes, pay employee and employer taxes, and file payroll tax returns and information returns under local, state, and federal income tax laws, unemployment compensation insurance and state disability insurance tax laws, and social
security and Medicare tax laws, and all other payroll tax laws or similar laws (all collectively hereinafter referred to as “payroll tax obligations”) with respect to all MOTRICITY personnel providing Services. 

 

	e.	MOTRICITY will indemnify, defend, and hold CINGULAR harmless from all Liabilities, costs, expenses, and claims related to MOTRICITY’s failure to comply with the
immediately preceding paragraph. 

 4.6 Insignia 

Upon CINGULAR’s written request, certain of CINGULAR’s trademarks, trade names, insignia, symbols, decorative designs, or other similar items
(hereinafter “Insignia”), shall be properly affixed by MOTRICITY to the Material furnished at no additional cost to CINGULAR. Such Insignia shall not be affixed, used, or otherwise displayed on the Material without CINGULAR’s written
approval. The manner in which such Insignia will be affixed must be approved in writing by CINGULAR. 
 MOTRICITY agrees to remove, at no
additional cost to CINGULAR, all Insignia from Material not meeting CINGULAR’s requirements. MOTRICITY agrees to indemnify, defend, and hold CINGULAR harmless from any Liability in connection with MOTRICITY’s failure to remove such
Insignia. This section will in no way alter or modify MOTRICITY’s obligations under this Agreement regarding protection of CINGULAR’s confidential Information. 
  

 21 

 4.7 Non-Intervention 

In connection with the provision of Material and Services by MOTRICITY to CINGULAR, MOTRICITY agrees not to influence – directly or indirectly –
any regulatory, legislative, or judicial body so as to prevent, or delay the offering of Materials or Services by CINGULAR which utilize the Material or Services supplied by MOTRICITY. 

4.8 Overdependence of MOTRICITY 

MOTRICITY warrants to CINGULAR that as of the effective date of this Agreement MOTRICITY has (1) no contractual obligations which would adversely
affect MOTRICITY’s capabilities to perform under this Agreement, (2) is not involved in any litigation which would adversely affect MOTRICITY’s ability to perform under this Agreement, and (3) has all professional licenses which
are required to perform under this Agreement. 
 Accordingly, and because CINGULAR has no way of ascertaining MOTRICITY’s dependency on
CINGULAR for revenues from sales in proportion to revenues from MOTRICITY’s other customers, and in order to protect CINGULAR from a situation in which MOTRICITY is overly dependent upon CINGULAR for said sales, MOTRICITY agrees to release and
hold harmless CINGULAR from any and all claims and liabilities relating to MOTRICITY’s financial stability, which may result from CINGULAR’s termination of any Order placed under this Agreement, and/or CINGULAR’s reduced purchases
hereunder, for any reason whatsoever. 
 4.9 Releases Void 

Neither party shall require waivers or releases of any personnel or other representatives of the other in connection with visits to its premises, nor
shall no such releases or waivers be pleaded by either party in any action or proceeding. 
 4.10 Statement(s) of Work and Form of Order(s)

 This Agreement contemplates the future execution by CINGULAR and MOTRICITY of one or more written Order(s) or Statement(s) of Work. Both
parties shall execute each Order(s) and/or SOW(s) and the terms of the Agreement will govern the Order(s) and/or SOW(s). 
 4.11 Strategic
Technology Partnership 
 As part of this Agreement, CINGULAR and MOTRICITY shall establish a Strategic Technology Partnership with the
primary goal of providing a formal technology information exchange process. This process shall be driven by an executive-level review committee that shall meet periodically (no less than twice each year) to review key technology initiatives that
could have potential impact on CINGULAR’s technology strategy and future buying decisions. The process shall also be supported by the on-going exchange of key information in areas such as standards initiatives, product changes and customer
requirements as defined by CINGULAR. 
 4.12 Technical Support 

MOTRICITY will provide full and complete technical assistance to CINGULAR for the Materials and Services covered by this Agreement as provided in Appendix
1.2. 
 4.13 Work Done By Others 

If any part of MOTRICITY’s work is dependent upon services performed by others, MOTRICITY shall inspect and promptly report to CINGULAR any defect
that renders such other services unsuitable for MOTRICITY’s proper performance. MOTRICITY’s silence shall constitute approval of such other services as fit, proper and suitable for MOTRICITY’s performance of its work. All obligations
hereunder and to any SOWs shall remain in full force and effect with respect to any subcontracted parties. 
  

 22 

 ARTICLE V – CLAUSES APPLICABLE TO SOFTWARE AND SERVICES 

5.1 Computer Asset Protection Requirements 

With respect to Software, MOTRICITY agrees to comply with the current issue of CINGULAR Wireless LLC’s Corporate Security Standards Technical
Reference (“CSSTR”), entitled “Security Requirements for Contractual Agreements” as set forth in Appendix 3.6. This reference fully incorporates Appendix 3.6 herein. MOTRICITY agrees to cooperate fully with CINGULAR in ensuring
that Software and/or computer systems MOTRICITY develops, designs, or supports under this Agreement comply with the CSSTR. MOTRICITY agrees to fully indemnify, defend at its own expense, and hold the CINGULAR harmless against any breach of the terms
set forth in Appendix 3.6. [Corporate Security Standards Technical Reference to be provided at a later date] 
 With respect to Software or
Services (other than Software Maintenance), MOTRICITY agrees to comply with the current issue of CINGULAR Wireless, LLC’s Corporate Security Standards Technical Reference (“CSSTR”), entitled “Security Requirements for System or
Network Access by Vendor, Contractor and MOTRICITY Personnel” as set forth in Appendix 3.6 which is attached hereto and fully incorporated herein by this reference. The word “MOTRICITY” used in Appendix 3.6 shall mean MOTRICITY.
MOTRICITY agrees that all of its personnel having access to CINGULAR’s systems will be covered on the contents of the CSSTR and will sign the certification provided to that effect. Failure of any personnel to sign the certification may be
grounds for CINGULAR refusing to allow that individual system access. MOTRICITY agrees to fully indemnify, defend at its own expense, and hold CINGULAR harmless against any breach of the terms set forth in the CSSTR. 

5.2 Documentation 
 MOTRICITY shall
furnish, at no additional charge to CINGULAR, Documentation for each copy of Software delivered hereunder, including any and all succeeding changes thereto, and Documentation for Fixes, Upgrades and Enhancements. This documentation will be of
sufficient depth such that MOTRICITY hereby grants to CINGULAR for the term of this Agreement a, paid-up, non-exclusive, world-wide, non-transferable right and license for Users to use, execute, modify, reproduce, publicly display, and publicly
perform the Documentation. 
 5.3 Fixes, Upgrades and Enhancements 

MOTRICITY shall be responsible for performing Fixes, Upgrades and Enhancements to the Software as more fully set out in the Statement of Work section
(Appendix 1.3 “Statement of Work”). 
 5.4 Provisions for Software Trials and Beta Testing 

From time to time, MOTRICITY may provide CINGULAR with Software and/or pre-production software known as “beta software”, on a trial basis at no
charge for a mutually agreed upon period. Such trial shall be subject to the terms and conditions of the applicable SOW. CINGULAR shall not be required to issue an Order or to sign a nondisclosure agreement apart from this Agreement to conduct a
trial. CINGULAR shall have no obligation to license, purchase or otherwise acquire any Software and/or beta software from MOTRICITY upon the completion of any trial. 

 

 23 

 5.5 Provisions for Source Code 

Upon occurrence of any of the following events, MOTRICITY shall provide CINGULAR with the Source Code for the Software: 

(i) MOTRICITY ceases to provide any support for the Storefront or such Software; 

(ii) MOTRICITY ceases doing business for any reason; 

(iii) MOTRICITY commits any act of bankruptcy within the meaning of the Federal, or any State Bankruptcy Act or if bankruptcy proceedings
are instituted against MOTRICITY; or 
 (iv) Proceedings such as receivership, insolvency, reorganization, dissolution,
liquidation or other similar proceedings are instituted by or against MOTRICITY. 
 At CINGULAR’s request and expense, MOTRICITY agrees to
place such Source Code in escrow with a software custodian mutually acceptable to the parties. The Source Code will be sufficiently documented such that person(s) with expertise in the area of software development may provide support and
modifications for the software within a reasonable timeframe. Further, MOTRICITY will make reasonable efforts to keep the Source Code held in escrow up to date. The Source Code will be updated with each major release of Software within 30 days of
the release. 
 CINGULAR shall take all reasonable precautions to protect the delivered Source Code from unauthorized disclosure or use and
shall only permit authorize Users having a business related reason access and use of the Source Code. 
 5.6 Provisions for Content Catalog

 Upon occurrence of any of the following events, Motricity shall provide Cingular with the Content Catalog for the Storefront 

MOTRICITY ceases to provide Software Maintenance for such Software; 

MOTRICITY ceases doing business for any reason; 

MOTRICITY commits any act of bankruptcy within the meaning of the Federal, or any State Bankruptcy Act or if bankruptcy proceedings are
instituted against MOTRICITY; or 
 The relationship with Motricity terminates for any reason whatsoever. 

Proceedings such as receivership, insolvency, reorganization, dissolution, liquidation or other similar proceedings are instituted by or
against MOTRICITY. 
 Motricity agrees to take all reasonable efforts to ensure that the Content Catalog is up to date and is no older than 7
days. Further Motricity agrees to provide the content catalog in a format that is mutually agreed between Motricity and Cingular within 10 days of the request being made. “Content Catalog” shall mean the list of Content that CINGULAR
provides via the Storefront, including sufficient information to identify the individual digital Content products and correlate such Content product back to its relationship on the Storefront’s taxonomy and to Subscriber purchases past and
present. Provision of the Content Catalog to Cingular does not and will not confer on Cingular any rights to any of the Content listed therein. 

5.7 Software Support and Maintenance 

MOTRICITY shall be responsible for performing Software support and maintenance, as more fully set out in Appendix 1.2 or the applicable SOW.

  

 24 

 IN WITNESS WHEREOF, the parties have caused this Agreement to be executed by their duly authorized
representatives: 
  

									
	MOTRICITY, INC.	 		 	CINGULAR WIRELESS LLC
					
	By:	 	 /s/ Ryan Wuerch
	 		 	By:	 	 /s/ Stan Sigman

					
	Name:	 	Ryan Wuerch	 		 	Name:	 	Stan Sigman
					
	Title:	 	Chairman and CEO	 		 	Title:	 	President and CEO
					
	Date:	 	 7/28/2006
	 		 	Date:	 	 9/14/06

 

 25 

 APPENDIX 1.1 

MOTRICITY PRICING 
 ***

 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately
with the Commission. 
  

 26 

 APPENDIX 1.2 

SERVICE LEVEL AGREEMENT 

To adequately offer and support the Storefront, MOTRICITY and CINGULAR agree to the terms and conditions set forth in this SLA including but not limited
to, the following areas. 
  

	 	•	 	 Service availability to Subscribers. 

  

	 	•	 	 Trouble identification and resolution process. 

  

	 	•	 	 Ongoing support, upgrade, and change control plan for the Storefront 

 

	 	•	 	 Content provider technical support process 

  

	 	•	 	 Device and application testing SLA. 

Definitions 
 Unless
defined herein, all capitalized terms shall have the meanings set forth in the Agreement 
  

			
	 Term
	  	 Definition

		
	Availability	  	The percentage resulting from the following calculation: [1-(Down Time/(Total Time – Scheduled Down Time))] x 100. Availability percentages shall be expressed to two decimal
points with the second decimal place rounded up or down to the nearest one-hundredth of a percentage point.
		
	Business Hours	  	Monday through Friday, 8:00 am to 7:00 pm Eastern Time
		
	Degradation	  	A condition in which the system functions outside the predetermined performance limits, resulting in a lower quality of service, but not including Outages.
		
	Down Time	  	During a calendar month, the sum of (i) number of minutes that the Information Service experiences an Outage, plus (ii) the number of minutes that the Information Service
experiences Degradation greater than ***, pro-rated according to the percentage of Degradation as described below. Down Time does not include Outages or Degradation that occur during Scheduled Maintenance.
		
	Emergency Maintenance	  	Maintenance required outside the agreed-upon Scheduled Maintenance, or necessary within Scheduled Maintenance but not scheduled in advance pursuant to Section 5.
		
	Executive Bridge	  	A teleconference that brings together appropriate senior and executive people to focus decisions resulting from an outage or incident in production.
		
	Hours of Operation	  	24 hours a day, 7 days a week and 365 days a year.
		
	Incident	  	Any Outage, Degradation, or other problem with the Information Service for which Cingular requests support in conformance with this SLA.
		
	Incident Management Process	  	This facilitates incident management through the notification and escalation processes. This process alerts designated Cingular departments to Information Service-affecting
incidents and provides a method by which succeeding levels of technical expertise and related management are engaged in restoration activities.
		
	Information Service	  	The Storefront, which may also be referred to as the “Media Mall”

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 27 

			
	 Term
	  	 Definition

		
	Outage	  	The Information Service is not available to any Subscribers.
		
	Resolution	  	The permanent correction of the error, defect or condition giving rise to the Incident.
		
	Root Cause Analysis or RCA	  	The process of identifying the core events that resulted in an Incident.
		
	Scheduled Down Time	  	The number of minutes of Down Time incurred during Scheduled Maintenance. Scheduled Down Time does not count against the Availability requirement.
		
	Scheduled Maintenance	  	The number of minutes of maintenance that is scheduled in advance. Scheduled Down Time shall occur within the Scheduled Maintenance window.
		
	Service Impact Report (“SIR”)	  	The severity level assigned to an Incident based on the Incident classifications defined in section 3.5 below. SIR reflects the degree of customer impact resulting from an incident,
with an SIR 1 having the greatest impact and a SIR 3 having the least.
		
	Span of Control	  	Span of Control is defined as those areas of functionality that are under the direct control of a party. This includes functionality that is provided by external vendors or
suppliers with whom the party has a contractual relationship.
		
	Technical Bridge	  	A teleconference that brings together appropriate technical people and their immediate supervisors and managers to focus on isolating and resolving an Incident.
		
	Total Time	  	The total number of minutes in a given calendar month.
		
	Trouble Ticket	  	A numbered record that documents a significant event or Incident. The tracking document for an Incident or Scheduled Maintenance.

1. Service Availability For The Cingular Storefront Service Provided By Motricity 

The Availability requirement for the Storefront is ***, measured on a monthly basis, over 365 days a year, 7 days a week, and 24 hours a day (the
“Service Availability Metric”). 
 The Incident investigation process may be triggered by Topaz monitoring, user testing or at the
request of Cingular based on transaction failures or alarms. Any Degradation with an impact greater than *** to Web or WAP application will be considered as partial Availability of the Storefront and a proportion of the time will be counted against
the Availability calculations as described below. The Root Cause Analysis must identify any Incident to be within the Motricity’s Span of Control for it to count against reporting or SLA calculations. 

Degradation percentage will be measured by Motricity by calculating the transaction impact, based on the Motricity system transaction logs, against the
average hourly transaction for the same period from the previous two like periods. Cingular may verify the Motricity transaction logs using the Cingular and/or Qpass transaction logs. In the event of a dispute regarding the Degradation percentage,
Cingular will provide Motricity the Cingular and/or Qpass transaction logs for a joint review to resolve the dispute. Transaction calculating will commence on or about August 31, 2006. Until transaction numbers are available, Motricity will use
revenue to determine outage impact, measured by Motricity by calculating the revenue impact against the average hourly revenue for the same period from the previous like periods over the previous two weeks. Example of same period from previous like
periods over the previous two weeks: if an outage occurs from 3:00am to 4:00 am on a Tuesday, the impact will be compared to the average transactions (or revenues, as applicable) for 3:00am to 4:00 am on Tuesdays for the previous two weeks.

 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately
with the Commission. 
  

 28 

 The degradation severity or percentage maybe calculated separately for either WAP or WEB if needed. Down
Time attributable to the Degradation will then be calculated by the degradation amount period multiplied by the average hourly transaction rate for the same period from the previous like periods over the previous two weeks. *** If the outage is
either WAP or WEB only, the resulting Degradation Down Time calculations will be prorated appropriately based on the WEB or WAP percentage of total transactions. *** 

For all verified Degradations, including those below the *** threshold, Motricity will provide an RCA and make all reasonable efforts to address the root
cause regardless of service impact level. If Motricity encounters chronic Degradation Incidents with less then *** impact for each Degradation Incident but it results in greater then *** total drop in transactions for the entire month, as compared
to the same period from the previous like periods over the previous two weeks, then *** of total minutes impacted by those Degradations will be counted against the Down Time calculations. 

User requests for WAP and WEB Services shall be fulfilled in accordance to terms set out as follows. If the system does not perform within these
parameters has an impact greater than ***, it will be deemed to be in a state of Degradation. Service impact could happen at any stage of the end-to-end MediaMall purchasing process, including WAP push and Content download portion that is under
Motricity’s Span of Control. 
 For WAP page responses on the Storefront, performance response times from within the
Motricity network, verified and measured via SiteScope should be no more than *** as measured on average over *** intervals. Latency issues to be triggered by Topaz monitoring with final latency determination per a mutual agreed RCA process –
unless otherwise identified, Mercury SiteScope will be used to measure Motricity latency. If a WAP page does not respond within a certain period of time, or Cingular gateway receives failures, an outage or Degradation may be occurring. Degradations
equal to or less than *** of WAP transactions (based on previous two similar periods) will not count against Down Time. 

Performance response times from the Motricity network, verified and measured via SiteScope of no more than *** for a WEB page averaged and
measured over *** increments. Performance average response times will be triggered by Topaz and confirmed by Sitescope. If a WEB page does not respond within a certain period of time, an outage or Degradation may have occurred. Degradation issues to
be triggered by Topaz monitoring with final Degradation determination per a mutual agreed RCA process – unless otherwise identified, Mercury SiteScope will be used to measure Motricity Degradation. Degradations equal to or less than *** of Web
transactions (based on previous two similar periods) will not count against Down Time. 
 For purposes of the Availability calculation, the
following circumstances shall not be counted as Down Time (i.e. the Information Service shall not be considered “unavailable” under the following circumstances): 

 

	 	(i)	time allocated for Scheduled Maintenance within the maintenance window, 

  

	 	(ii)	Downtime or unavailability of the Storefront due to elements beyond MOTRICITY’s Span of Control. 

 

	 	(iii)	network interruptions on the Cingular side of the demarcation point that are not caused by MOTRICITY; and 

 

	 	(iv)	Downtime caused by interruptions that are force majeure events under the Agreement, including without limitation, acts of God, acts or omissions of civil or military
authority, government regulations, embargoes, epidemics, war, terrorist acts, riots, civil commotion or civil uprisings, insurrections, fires, explosions, nuclear accidents, strikes, lockouts, power blackouts, interruptions in telecommunications or
Internet services or network provider services, earthquakes, floods, hurricanes, tornadoes, volcanic actions, or other similar causes beyond MOTRICITY’s Span of Control. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 29 

 1.1. Service Level Reporting 

Motricity will provide Cingular with reporting for Availability on a monthly basis. The reports are due by the sixth
(6th) business day following the reporting period.
These reports will include: 
  

	 	1.	Availability 

  

	 	2.	Degradation (To include latency measurements) 

  

	 	3.	Minutes of Scheduled Maintenance and any resulting Down Time 

  

	 	4.	Minutes of Emergency Maintenance and any resulting Down Time 

  

	 	5.	Total Down Time 

  

	 	6.	List of Incidents with date, start time, stop time and reason 

  

	 	7.	Traffic data for hourly intervals provided on a monthly basis or on an adhoc basis(or provide Cingular access to tool with similar data 

 

	 	8.	Capacity analysis and reports (quarterly) 

  

	 	9.	As requested, detail breakdown of transactions analysis, at 5 minute interval, after each outage 

Cingular may choose to use an external tool to measure Motricity’s performance. Motricity will reasonably cooperate with Cingular to
allow the proper access and connectivity such that Cingular’s external tools may be utilized. 
 2. Capacity Management 

Forecasts of service usage are a vital part of service capacity planning and management. Motricity should use usage information received
from Cingular National Service Delivery Engineering and Marketing to plan and manage the capacity on their service platform and transport facility bandwidth required to connect to Cingular network. 

2.1. Forecast 

Motricity will use the following Cingular design guidelines and requirements for forecasting their platform node(s) capacity and bandwidth
utilization: 
 Motricity shall use Cingular service usage (Subscriber and MOU) forecast received from Cingular National Service
Delivery Engineering and or Cingular Finance and Marketing on a quarterly basis. 
 Motricity will use an average of 70%
processor occupancy as a trigger for growth. Maximum utilization will not exceed 80%. Once an average of 70% sustained utilization trigger is reached or if the 70% trigger is reached more than once a week, new capacity will be in place before the
80% limit is reached or 3 months, whichever is the shorter of the two. 
 If the bandwidth utilization average exceeds 60%, or
the utilization peaks over 70% three times within any seven day period, the bandwidth capacity will be expanded. Once the average of 60% sustained bandwidth utilization trigger is reached or if the 60% trigger is reached more than once a week, new
capacity will be in place before the 70% limit is reached or 3 months, whichever is the shorter of the two. 
 2.2. Trending
Matrix 
 Motricity shall use actual data obtained from each service platform element to trend the capacity performance
behavior of each element. A trending matrix will be provided to National Service Delivery Engineering on a monthly basis. 
  

 30 

 2.3. Build-Out Plan 

Service platform and bandwidth capacity build-out ahead of anticipated growth trigger, based on trends of actual data and forecast
information, is necessary in order to ensure quality of service. 
 Motricity will build-out capacity for service platform
elements and circuits for at least six month ahead of forecasted growth. 
 2.4. Reports 

A utilization report on all network circuits and elements will be provided to Cingular on a monthly basis. This reporting shall also
include KPI reporting for that period and identified exceptions of any KPI thresholds. 
 Motricity shall report to Cingular NSD
Engineering actual Subscriber user count and capacity utilization metrics. The report should be sent to NSD Engineering on a monthly basis. 

Motricity will provide an update to the build-out plan on a monthly basis. 

3. Incident Management 

Cingular and Motricity collaboration and communication is a key to mutual success. All entities responsible for Information Service
Availability will follow this matrix for Incident communication and Incident Management. 
 3.1. Patches and Fixes

 Recognizing the unpredictable nature of Fixes and patch releases, to the fullest extent commercially reasonable, MOTRICITY
will notify CINGULAR in writing of all such changes that will affect the use of the Storefront, at the earliest possible date prior to commercial release. Requests submitted for Fixes and patch releases will detail the Fixes and any functionality,
interoperability and performance implications. 
 3.2. Monitoring 

Motricity will monitor all functional components and all network connectivity points related to the Information Service 24 hours per day,
7 days per week, and 365 days per year. Motricity will establish 24x7x365 NOC with live personnel who are technically versed in the Storefront technology. 

3.3. Trouble Tickets and Updates 

Motricity will coordinate Incident isolation, testing and repair work for all Incidents that are within Motricity’s span of control.
Motricity will proactively inform Cingular when an issue or condition arises that may cause potential Incidents. 
 3.4.
Cingular Notification to Motricity 
 Cingular may communicate Incidents to Motricity by email or telephone at any time. In
each case, Cingular will open a Trouble Ticket with information to assist in Incident Resolution and will assign an SIR to the Incident. Motricity will generate a single response by email for each Trouble Ticket regardless of Trouble Ticket receipt
method. The email response from Motricity will include the information supplied to Cingular per Example A: Incident Notification or Trouble Ticket. 
  

 31 

 3.5. Motricity Notification to Cingular 

In the event that Motricity identifies an Incident, Motricity is responsible for notifying Cingular within 15 minutes. Cingular shall
track Incidents via a common Incident or Trouble Ticket number. Motricity shall provide a first response, first update and subsequent updates for each Incident according to time periods described in table 3.5. 

3.6. Incident Classifications 

A distinction will be made between the handling of issues affecting a single Subscriber and issues affecting multiple customers.
Single-Subscriber issues will be reported through Cingular Customer Care. In the event of an incident affecting multiple Subscribers, Cingular will assign an initial SIR. Cingular assigns SIR based on the table below: 

 

							
	 Service
Impact
Report
	  	 Description
	  	 Initial
Response
	  	 Updates

	SIR 1	  	 This incident level is attained when any of the following conditions are met:

 
 •   An Outage that
affects *** or more of Subscribers
  

•   A recurring temporary Outage of the Information Service

 
 •   Inability to service
Subscriber Technical Support requests
  

•   Results are materially different from those described in the product definition,
documentation and specifications
	  	***	  	*** or as requested
				
	SIR 2	  	 This incident level is attained when any of the following conditions are met:

 
 •   An Outage that
affects *** of the Subscriber
  

•   Revenue from Content should not be immediately affected.

 
 •   Results are
materially different from those described in the product definition, documentation and specifications
  

•   A significant Degradation, an Outage that affects *** of Subscribers

of the Information Service occurs
	  	***	  	*** or as requested
				
	SIR 3	  	 This incident level is attained when any of the following conditions are met:

 
 •   An outage that
affects less than *** of the Subscribers
  

•   A network event that has no immediate impact on Subscribers or programming (by way of
example, loss of redundancy).
  

•   A minor Degradation, affecting less than *** of Subscribers, of the Information Service
delivery
  

•   Results that are materially different from those described in the product definition for
non-essential features
	  	***	  	*** or as requested

 ***This redacted material has been
omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 32 

 3.7. Technical Bridge 

During the resolution of an Incident, Cingular may establish a Technical Bridge and/or an Executive Bridge for any Incident. Motricity
shall join the Technical Bridge upon *** notice from Cingular for SIR 1 issues as noted in the table below. These bridges are used for NOC-to-NOC communication, troubleshooting, triage and escalation. Unless otherwise notified by Cingular, a
Technical Bridge or Executive Bridge will be established as follows: 
  

							
	 Action
	  	 SIR 1
	  	 SIR 2
	  	 SIR 3

	 Technical Bridge
	  	Immediately (within *** when reasonably possible)	  	*** (or sooner upon request from Cingular)	  	*** (or sooner upon request from Cingular)
				
	 Executive Bridge
	  	***	  	***	  	N/A

 3.8. Root Cause Analysis

 Motricity will provide written assessment of the root cause of all Incidents. The preliminary assessment is due within 24
hours of Incident closure with the completed RCA within five (5) business days. Example B: Root Cause Analysis (RCA) Worksheet has the required categories and is a suggested format. 

4. Change Management – Maintenance 

4.1. Scheduled Maintenance/Scheduled Downtime 

MOTRICITY will notify CINGULAR of all application, communications and hosting/platform related changes, maintenance and upgrades with
respect to the Storefront, except for those that would clearly not impact CINGULAR in any material way. Motricity will notify Cingular by email no less than five (5) working days before a Scheduled Maintenance event. The Example C: Maintenance
Request Worksheet includes the required information to request Scheduled Maintenance. Cingular will be deemed to have accepted the Motricity Scheduled Maintenance request unless Cingular responds via email at least 24 hours before the Scheduled
Maintenance. Motricity will notify Cingular via email immediately prior to and after the Scheduled Maintenance is performed, or if Scheduled Maintenance is postponed or cancelled. Motricity will be available to join Technical Bridges during
Scheduled Maintenance as reasonably requested by Cingular. 
 *** 

Splash Page During Maintenance - The parties will cooperate to display a “splash page” during any Scheduled Down Time or
Emergency Maintenance that would otherwise result in a TCP timeout from a WAP Gateway, and during any other mutually agreed required maintenance activities requiring Subscribers’ requests to be blocked whenever reasonably technically feasible.
Such a page will be presented to Subscribers of both the wired and wireless web access points, to inform them of temporary unavailability of the Services. Service of the splash page does not constitute Availability, but is categorized as either
Scheduled Down Time or Down Time. Cingular will provide the static WML/xHTML Content to be displayed in the “splash page”. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 33 

 4.2. Maintenance Window 

Motricity will perform Scheduled Maintenance and Scheduled Down Time from *** However, with both parties’ written consent on an
exception basis, Motricity will be allowed extended maintenance until ***. Cingular may at times request, provided such request is reasonable under the circumstances, that Motricity close a maintenance window so that Cingular can perform maintenance
on its own system. 
 4.3. Emergency Maintenance 

Should Motricity require Emergency Maintenance, Motricity will contact Cingular Operations immediately with a completed Example C:
Maintenance Request Worksheet. Any Down Time resulting from Emergency Maintenance shall be included as Down Time in the Availability calculation and reports. 

4.4. Holiday Network Freeze 

Except for critical activities, Motricity will not conduct any maintenance activities that could impact Cingular’s services during
Cingular’s holiday network freeze period, or during special promotions or events. Cingular will communicate the restrictions in advance. 

5. Contacts and Hours of Operation 

The following Contacts information may be updated and republished anytime by either party upon written notice to the other. Changes will
not be maintained within this SLA document. Please notify Cingular of changes at: *** 
  

							
	 Cingular
	  	 Hours of Operation
	  	 Role
	  	 Phone/Email

				
	NSD National Operations Center	  	24 x 7 x 365	  	 Incident Management and

Emergency Maintenance
	  	***
				
	MMS External Partner Ops	  	 8:00 am – 5:00 pm

PT Monday – Friday
	  	 Incident Root Cause
 Analysis,
Change
 Management, Performance

Reports and Tier 2 Support
	  	***
				
	Change Management	  	 8:00 am – 5:00 pm

PT Monday – Friday
	  	 Maintenance Notification – all

maintenance
	  	***

 ***This redacted material has been omitted pursuant
to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 34 

											
	 Escalation

Level
	  	 Organization
	  	 Name
	  	 Phone Number and
Email Address
	  	 Hours of

Operation
	  	 Response

Time

						
	Level 1	  	 Network Operations

Center
	  	Customer Help Desk	  	***	  	24/7/365	  	***
						
	Level 2	  	 Network Operations

Center
	  	***	  	***	  	Business Hours	  	***
						
	Level 3	  	Production	  	***	  	***	  	Business Hours	  	***

 Technical Developer Support 

MOTRICITY will respond within one business day to all CINGULAR developer support inquires. 

Developer Care Support & Escalation Process: 
  

	 	•	 	 Developer contacts the Cingular developer Forum. If the issue is specific to Motricity and cannot be resolved by Cingular it is escalated to tier 2 at
MOTRICITY via email or and a ticket ID is issued. 

  

	 	•	 	 If issue is resolved, close ticket. 

  

	 	•	 	 If upon thorough investigation, issue cannot be resolved at tier 2, the issue is escalated to Motricity Engineering or Systems resource as appropriate.
Issue ownership is maintained by Content & Developer Services representative to preserve developer relationship. 

  

	 	•	 	 Upon resolution, close ticket. 

  

	 	•	 	 At any time, developers can reopen closed tickets and process is resumed at the point in which it was closed or escalated.

 Content Qualification & Review 

Timeline requirements for Content Qualification and Review will be split into two sections for requirements. The first will be described as the time
required having Content launch ready. The second is to have the launch ready Content fully available to Subscribers for purchasing. 
 Time
to Launch Ready - The MOTRICITY process for testing and launching applications once they have been submitted shall conform to the following timeline requirements: 
  

			
	 Content Provider Type
	 	 Time to launch ready

		
	From a Trusted Content Provider	 	***
		
	From untrusted Content Provider	 	***

 ***This redacted material has been omitted
pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 35 

 A Trusted Content Provider is defined as one who has an established relationship with Motricity as a Content
provider. This relationship is characterized as one where the Content provider has: 
  

	 	•	 	 Taken the Motricity prescribed training on Content onboarding, or has been providing Content for a period of *** or more and has met the detailed
Content quality guidelines detailed in the trusted partner program. 

 A Trusted Content Provider undergoes less invasive
testing of Content which has been submitted for launch 
 Motricity will continue to make reasonable efforts to continue moving Content
providers from untrusted to Trusted Content Provider. This will be accomplished via training and technical support as detailed in this document. 

Time to Availability in Production - Motricity shall also make improvements in the software platform and process such that Content which is launch
ready can be deployed and made available to Subscribers within a certain time as follows: 
  

			
	 Date
	 	 Launch Time Requirements

	 By July 6, 2006
	 	Release 2.0, Real-time Content Management, Phase 1: All Content ready for launch into production shall be available for Subscribers to discover and purchase within 6 hours –
based on reasonable import volume from Content provider(s) and excluding any global caching delays outside of the Motricity’s Span of Control.
		
	 By February 28, 2007
	 	Release 2.0, Real-time Content Management, Phase 2: All Content ready for launch into production shall be available for Subscribers to discover and purchase within 2 hours after
deployment (Real-time Content Management) – based on reasonable import volume from Content provider(s) and excluding any global cashing delays outside of Motricity’s Span of Control.

Service Credits 
 A) Service
Outages. An Outage shall begin when the loss of capability begins or when the situation becomes known to MOTRICITY, or is either automatically or manually reported to MOTRICITY, whichever occurs earlier, and shall continue until such time as
service is restored and messages are successfully transmitted. However, if Motricity is not aware of an Outage due to monitoring gaps, the start time of the Outage will be based on the log data, if available. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 36 

 Service Credits Applicable to Storefront. 

For any unplanned Outages occurring within MOTRICITY’s “Span of Control” MOTRICITY will provide Cingular with service credits. The service
credits will be calculated based on the following formula: 
 In the event of its failure to meet the performance metrics described in this
Appendix 1.2 Service Level Agreement for the Storefront Availability, MOTRICITY agrees to pay amounts described in this Section as liquidated damages sustained by Cingular (“Cingular Service Credits”). 

Monthly Network Availability Percentages. For failures to meet the Service Availability Metric, MOTRICITY shall pay Cingular as service credits an amount
equal to the product of the following equation: Average transactions per hour (based on the same period as the failures from the previous like periods over the previous two months) multiplied by amount of time offline multiplied the by Per
Transaction Amount as defined in the table below 
  

			
	
TOTAL MONTHLY DOWN

TIME IN EXCESS OF
 SERVICE
AVAILABILITY
 METRIC
	  	PER TRANSACTION AMOUNT
	***	  	***
	***	  	***
	***	  	***

In no case shall the total monthly penalty exceed the lower of (i) ***. 

Service Credits Applicable to Motricity On-boarding of Content 

In the event of Motricity’s failure to meet the performance metrics described under this Appendix 1.2 Service Level Agreement for the on-boarding of
Content, Motricity agrees to pay amounts described in this Section as liquidated damages sustained by Cingular (“Cingular Service Credits”). 

*** 
 Applies to single and bulk submissions.
Applies in situations where the failure is a result of a failure within Motricity’s Span of Control. 
 Version is described as a ringtone
intended for a specific handset model. For example, if the ringtone for “Yesterday” by the Beatles was late by three days and was intended for 26 handsets, *** 

Service Credits Applicable to Enhancements and Releases of the Software 

The following releases are subject to specific feature penalties: 

Release 2.0: 
 Video Downloads 

Client Content API Phase I 
 Real-Time Content
Management (6 hours) 
 Bundles 
 WAP
Preview 
 Parental Controls Phase II 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 37 

 Release 2.1: 
  

	 	•	 	 Blackberry 

  

	 	•	 	 Symbian 

  

	 	•	 	 Offer Management: % Discount 

  

	 	•	 	 Content Status Dashboard 

  

	 	•	 	 Client API v2 

  

	 	•	 	 Taxonomy Enhancements 

  

	 	•	 	 Retail Commissioning 

 ***

 For releases not specified by the execution date of the Agreement, Motricity agrees to support five (5) mutually agreeable and
reasonable features if: 
  

	 	•	 	 *** from release UAT date, requirements need to be locked. 

 

	 	•	 	 *** from release UAT date, scope needs to be locked. 

Any change control once requirements are locked will require a review of the delivery dates per a mutually agreed change control process. 

Feature or release based date slippage due to unresolved Cingular or third party dependencies beyond Motricity’s Span of Control will not be subject
to non-performance compensation. This will apply to the release in question (release being worked) as well as the downstream releases affected by Motricity resources being required to work on a release beyond the planned dates due (as established in
the Statement of Work, Appendix 1.3) to factors outside of Motricity’s Span of Control. In the event of slippages beyond Motricity’s Span of Control, Cingular and Motricity will identify within 30 days any delays to subsequent releases.

 In the event of its failure to deliver a release on time, Motricity agrees to pay amounts described in this Section as liquidated damages
sustained by Cingular (“Non Performance Compensation”). The parties acknowledge that the Non Performance Compensation shall not be construed as an unenforceable penalty clause. Motricity agrees to credit the Non-Performance
Compensation against future payments due Motricity by Cingular. In the event no payments are due Motricity by Cingular within three (3) months of the end of the month that Non-Performance Compensation accrued, Motricity shall promptly pay
Cingular the Non-Performance Compensation as a cash refund. 
 Unless otherwise agreed to in a Statement of Work, the following expresses the
default schedule of Non-Performance Compensation applicable to each enhancement: 
 *** 

Chronic Failure 
 If the Availability is
below *** in any three (3) consecutive calendar months during the term of the Agreement (“Chronic Failure”), Cingular may treat such occurrence as a Material Breach of the Agreement and Cingular may terminate for cause as set forth
therein 
 Cingular will be required to provide written notice of intent to terminate within 30 days after the third consecutive month.

 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately
with the Commission. 
  

 38 

 Additionally, if Motricity fails to meet the availability target for three consecutive months, then
Motricity and Cingular will formally initiate performance improvement plan in order to remedy the issue(s). 
 CINGULAR Support.
As set forth in this SLA, CINGULAR shall remedy Incidents that have been identified either internally by MOTRICITY or CINGULAR as within Cingular’s Span of Control. Corrective action by CINGULAR assumes that MOTRICITY has provided CINGULAR all
Mandatory Information for incident Reporting as defined herein. 
 CINGULAR Obligations 

 

	 	(a)	CINGULAR will make best efforts, through MOTRICITY escalation contacts, to advise MOTRICITY of all scheduled maintenance on its network that will affect in any
significant manner the number of transactions being sent to MOTRICITY for processing by the Storefront. 

  

	 	(b)	CINGULAR will make best efforts also, through MOTRICITY escalation contacts, to advise MOTRICITY of any unplanned outages on its network 

 

 39 

 Examples 

The following examples are provided as a template to use for Incident Notification, Root Cause Analysis or Maintenance Requests. 

Example A: Incident Notification or Trouble Ticket (send to: ***) 

 

	 	1)	Title of Incident 

  

	 	2)	Brief Description of Incident 

  

	 	•	 	 Should include scope (Cingular service impacted) 

  

	 	3)	Start Date and Time 

  

	 	4)	Information Service Resolution Date and Time 

  

	 	5)	Duration of Outage 

  

	 	•	 	 Provided at time of restoration 

  

	 	6)	Cingular Information Service Impact 

  

	 	•	 	 Impact to Cingular End Customer 

  

	 	7)	Partner Ticket Number 

  

	 	8)	Partner Severity Level 

  

	 	•	 	 Based on quantified Information Service impact 

  

	 	9)	Technical Action Take to Correct Incident 

  

	 	•	 	 Steps taken to restore Information Service 

  

	 	10)	Initial Root Cause 

  

	 	•	 	 Suspect root cause (brief) 

  

	 	•	 	 Formal RCA for SIR 1 or chronic issues of lower severity 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 40 

 Example B: Root Cause Analysis (RCA) Worksheet (send to: ***) 

 

	 	1)	Executive Summary 

  

	 	•	 	 Short description 

  

	 	•	 	 Root Cause statement 

  

	 	•	 	 Corrective Action 

  

	 	2)	Detailed Summary 

  

	 	•	 	 Outage duration 

  

	 	•	 	 Date 

  

	 	•	 	 Start 

  

	 	•	 	 Events / Timeline 

  

	 	•	 	 Stop 

  

	 	•	 	 Information Service Affected (Cingular) 

  

	 	•	 	 Impact Assessment (Cingular) 

  

	 	•	 	 Information Service Impact (customers affected / percentage affected) 

 

	 	•	 	 Customer Impact (customers affected / percentage affected) 

 

	 	•	 	 Root Cause 

  

	 	•	 	 Extenders 

  

	 	•	 	 Process breakdown 

  

	 	•	 	 Proactive / reactive problem recognition and analysis 

 

	 	•	 	 Improvement Action 

  

	 	•	 	 Resolution 

  

	 	•	 	 Short term actions and timelines 

  

	 	•	 	 Long term actions and timelines 

  

	 	•	 	 Lessons learned 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 41 

 Example C: Maintenance Request Worksheet (send to: ***) 

 

	 	1)	Title of Maintenance 

  

	 	2)	Brief Description of Maintenance 

  

	 	•	 	 Scope and full description 

  

	 	•	 	 Cingular service 

  

	 	3)	Maintenance Start Date & Time 

  

	 	4)	Maintenance End Date & Time 

  

	 	5)	Cingular Service Impact 

  

	 	•	 	 Impact to Cingular internal & external customers 

 

	 	•	 	 Explanation of Information Service unavailability 

  

	 	6)	Information Service Impact Assessment (within the scheduled window) 

 

	 	•	 	 Duration in minutes 

  

	 	•	 	 Estimated start/end time of Cingular service impact 

  

	 	7)	Risk Assessment 

  

	 	8)	Partner Maintenance Request Number 

  

	 	9)	Point of Contact 

  

	 	•	 	 Name, telephone numbers 

  

	 	10)	Maintenance Install Team 

  

	 	11)	Update Schedule 

  

	 	•	 	 Cancellation of Maintenance – as soon as possible 

 

	 	•	 	 Start of Maintenance Window 

  

	 	•	 	 Notify when Down Time begins 

  

	 	•	 	 Notify when Information Service is restored (Down Time ends) 

 

	 	•	 	 Notify of Problem 

  

	 	•	 	 Maintenance runs outside window 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 42 

  Appendix 1.3 

Statement of Work 

 
  

OVERVIEW: 
 MOTRICITY Storefront
Software Deliverables 
 This section outlines the technical elements that MOTRICITY will provide Cingular to provide the Storefront.
MOTRICITY will provide the Storefront as a managed service. The Storefront is categorized into three main elements, (1) the sourcing and administration of developers and Content, (2) the qualification and management of Content, and the
portals, point of sale, Subscriber personalization, and (3) all elements related to Subscribers and the provisioning of Content. 
  

	1.	Developer & Partner Management 

The Partner Management System facilitates the ongoing interaction between third party Content providers and Cingular for the submission, testing and
deployment of Content through a Web Based Partner Extranet and an XML API. The Partner Management system provides interfaces for developers to manage their accounts with Cingular, as well as the Content that developers have submitted or are
submitting for distribution. This includes Content submission, account updates, and Content administration. The Partner Management System also provides the tools necessary for the MOTRICITY Content & Developer Services team to manage the
developers and their Content submissions. 
 The main functions of the Cingular Partner Extranet are: 

*** 
  

	2.	Content Qualification & Content Management 

The Content Management System provides the tools necessary to review, package, market, and publish Content for Subscribers. MOTRICITY’s Content and
Developer Services team provides the services that utilize the Content Management System. 
 The main features of the Content Management System
are: 
 *** 
  

	3.	Storefront Content Provisioning 

The Provisioning System provides the link between Subscribers and Content, enabling the targeted, streamlined discovery, sale, and delivery of Content
through end user interfaces. The Provisioning System includes all Subscriber portal interfaces, all billing integration, all point of sale functions, all user reporting, and all other functions associated with Subscribers or Subscriber transactions.

 Fuel’s Provisioning System includes: 

*** 
  

	4.	Storefront Deliverables 

 All
MOTRICITY processes outlined and referenced in the sections will be reviewed, updated and finalized during project implementation to ensure compliance with Cingular’s Business Rules and Requirements. All Services offered are listed below;
however, Cingular has the option of selecting only the Services and functions required. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 43 

	5.	Developer Management & Support 

Using the Fuel interfaces, MOTRICITY Content and Developer Services will manage Cingular’s developers and Content partners within the Fuel Platform.
Cingular’s developers will be enabled to supply content and are treated with a high degree of service to ensure satisfaction and retention. 

During the partner administration process and throughout the partner and content lifecycle, Content and Developer Services utilize the Fuel Platform
functions, tools, and processes to: 
 *** 

Additionally, Content and Developer Services provide regular seminars to Content partners to address all aspects of the partner management, Content
submission, and settlement process. 
 MOTRICITY maintains regular contact with the developer community to ensure the satisfaction of each
individual member and the group as a whole is maintained. If developers or Content partners become dissatisfied with any aspect of their relationship with Cingular, there is a clear escalation path within MOTRICITY and to Cingular to resolve the
issue with the Content partner or developer. 
  

	6.	Content Qualification & Review 

During the Content Testing process MOTRICITY’s Content and Developer Services team (Content Editors & Technical Specialists) reviews
applications using a combination of Fuel tools and a proven multi-step review process. Applications are installed, started, and executed on the supported devices to ensure that they function properly. Applications are properly downloaded and
installed over-the-air to confirm operability. 
 After Fuel’s automated Application Introspection and Profiling, Content Editors screen
applications for technical and business compliance. Application characteristics such as the use of networking calls, or the inclusion or exclusion of specific APIs or class files are identified. This improves both security and the user experience.
The application profile can then be used to match applications to devices (based on Device Fingerprinting). Applications may also be matched to particular market segments or groups of users as defined by Cingular. 

The following steps outline the Application Processing and Certification process: 

1. Content Partner submits an application to the Cingular branded Partner Extranet or via the Content Submission XML API. Cingular shall support
Motricity’s requirement to have Content providers produce a manifest of all Content submitted via the XML API. 
 2. Developers then test
their application against Cingular’s technical guidelines to confirm application download, device compatibility, and style guide and business compliance. 

3. Content Partner submits self tested application for Content Editor review 

4. Content Screening and Processing (Processing and Certification - Stage 1) 

Fuel Introspection: *** 
  

	 	•	 	 Fuel Application and Provisioning Profile: *** 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 44 

	 	•	 	 Business Rules: *** 

  

	 	•	 	 Application Testing & Use Cases: *** 

5. Technical Screening (Processing and Certification - Stage 2) 
  

	 	•	 	 Compliance: *** 

  

	 	•	 	 Device Testing: *** 

  

	 	•	 	 Application Testing: *** 

  

	 	•	 	 DRM Wrapping: *** 

  

	 	•	 	 Approved: *** 

 6.
Final Business Rule Compliance Check 
 7. Approved applications are then deployed to the Provisioning System via the Content Management Process

 *** 
  

	7.	Additional Content Based Testing Details: 

WAP applications undergo the following testing procedures: 

*** 
 Answer Tones Storefront
products undergo the following additional testing procedures: 
 *** 

J2ME/Symbian/Generic Downloadable applications undergo the following testing procedures: 

General testing: 
 ***

 Other Device Specific Testing: 

Downloadable content undergoes stringent testing on a device level; every application is tested against the following checklist on every supported
device: 
 *** 
  

	8.	Developer Technical Support 

MOTRICITY maintains a 24 hour SLA for developer support responses. In most circumstances, MOTRICITY’s response time to technical questions is
typically less than 24 hours, with full conversations and resolution often occurring in the course of a single day. 
 Developer Care
Support & Escalation Process: 
 *** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 45 

	9.	Content Lifecycle & SLA Management 

Using the Fuel Partner Management extranet developers can update content applications by following the content submission and testing process. Approved
versions are then added in the taxonomy and the previous versions are archived. Subject to terms and conditions, developers also have the ability to remove content items from accepting subscriptions. In the event of content removal, Fuel and
MOTRICITY Content and Developer Services have mechanisms and processes to handle a “graceful death” scenario. In this scenario, case by case access, refunds, or other content access is provided to end users who may have Purchase Rights for
an out of cycle item. Additionally, Content and Developer Services will remove or re-merchandise content items in the taxonomy. Removal, repackaging, and re-introduction are a regular technique used maximizing revenue and optimizing the end user
experience. 
 For Fuel hosted content, MOTRICITY provides uptime reporting to third party content providers. Additionally, Content and
Developer Services periodically checks each live content item for availability. All content updates must follow the submission and testing process to avoid unapproved updates that may affect availability or user experience. 

 

	10.	Device Qualification & Management 

MOTRICITY Content & Developer Services (CDS) will provide device qualification services using Fuel. *** 

Motricity will stay in communication with Cingular for the purposes of coordination the launch of new devices on WEB and WAP. Motricity must have
appropriate Cingular approval prior to launch of a new device on WEB and WAP. 
  

	11.	Content and Portal Management for End User Experience and Revenue Optimization 

Ongoing marketing program review (promotions, price points, merchandizing, etc) will be handled by MOTRICITY. These service elements are jointly reviewed
by Cingular and MOTRICITY Content & Developer Services on a regular and ad-hoc basis. 
 MOTRICITY Content and Developer Services
continually reviews traffic and sales data to identify end user trends in response to taxonomy structure and modifications, new applications, device support and promotional and marketing activities. This data is available to Cingular to aid in
taxonomy management and marketing and can also be made available to preferred developer partners to aid them in understanding marketing and development opportunities. 

After deployment MOTRICITY provides the following services on an ongoing basis, as directed by Cingular Wireless: 

*** 
  

	12.	Development of Answer Tones Storefront 

Motricity shall develop the Answer Tones Storefront on Fuel 5. Motricity agrees to develop the Answer Tones Storefront to meet the
following criteria: 
 *** 

The full details of this requirement can be found in *** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 46 

	13.	Enhancements to the Answer Tones Storefront 

Motricity shall perform regularly scheduled Enhancements to the Answer Tones Storefront in accordance with its Fuel Core Roadmap and at
the request of Cingular in an effort to drive incremental increases in revenue or gross sales. 
 *** 

Delivery and Acceptance of Enhancements and Releases 

*** shall provide a *** releases per *** period of the Agreement with Enhancements to the Answer Tones Storefront. The dates for such
releases will be arrived at ***. 
 Agreed to release dates are set and maintained based upon the following process: 

*** 
 Any change
control once requirements are locked will require a review of the delivery dates per a mutually agreed change control process. *** 

Release dates will be defined as dates on which Motricity releases the Software to Cingular for User Acceptance Testing. Cingular shall
have the right to review and test any deliverable to determine whether it conforms to specifications or acceptance criteria as agreed upon in writing by the Parties. Successful release into UAT will be measured by the Software’s ability to meet
UAT Entrance Criteria. Successful exit from UAT will be measured by the Software’s ability to meet UAT Exit Criteria. Motricity shall provide reasonable levels of technical support during the UAT process for the purposes of investigating and
fixing issues identified by Cingular. 
 *** 

At a high level: 

UAT Entrance Criteria: 

*** 
 The deployment of new
revenue generating Enhancements into production works to the mutual benefit of Cingular and Motricity. Both parties agree to work together in good faith to ensure releases are deployed with high quality and in a timely fashion. 

 

	14.	Enhancements to the Storefront 

Motricity shall perform regularly scheduled Enhancements to the Storefront in accordance with its Fuel Core Roadmap and at the request of
Cingular in an effort to drive incremental increases in revenue or gross sales. 
 *** 

Delivery and Acceptance of Enhancements and Releases 

*** shall provide *** releases per *** with Enhancements to the Storefront. For the purposes of this Agreement, the following releases
have been identified and agreed to *** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 47 

  These release dates are set and maintained based upon the following process: 

*** 
 Any change
control once requirements are locked will require a review of the delivery dates per a mutually agreed change control process. 

*** 
 Dates
specified are dates on which Motricity releases the Software to Cingular for User Acceptance Testing. Cingular shall have the right to review and test any deliverable to determine whether it conforms to specifications or acceptance criteria as
agreed upon in writing by the Parties. Successful release into UAT will be measured by the Software’s ability to meet UAT Entrance Criteria. Successful exit from UAT will be measured by the Software’s ability to meet UAT Exit Criteria.
Motricity shall provide reasonable levels of technical support during the UAT process for the purposes of investigating and fixing issues identified by Cingular. 

*** 
 For
efficiency, both parties will agree to use Cingular supplied Quality Center (aka Test Director Software) as the primary tool for tracking, triaging and managing issues found during UAT. 

At a high level: 

UAT Entrance Criteria: 

*** 
 UAT Exit
Criteria: 
 *** 

The deployment of new revenue generating enhancements into production works to the mutual benefit of Cingular and Motricity. Both parties
agree to work together in good faith to ensure releases are deployed with high quality and in a timely fashion. 
  

	15.	Tier 2 Customer Care 

 The
MOTRICITY team is committed to providing the best Subscriber experience possible. The customer experience is available for both Cingular directly or to Subscribers that contact Motricity directly. MOTRICITY provides dedicated end user personnel to
respond to tier 2 customer inquiries via email and phone. Typically, our Operator customers provide tier 1 user support and escalate to MOTRICITY for tier 2 & 3 level issues. 

MOTRICITY maintains a customer care center staffed with content specialists with tier 2 support from the MOTRICITY Content and Developer Services team.
Tier 3 support is provided by MOTRICITY Engineering. 
 MOTRICITY customer care provides end user support with operating hours and guaranteed
response times based upon support SLAs. 
 Disputes and issue escalation are provided within our care processes according to terms and
conditions. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 48 

	16.	Assist Developer Recruitment & Content Sourcing 

With direction from Cingular Business Development and Marketing teams, MOTRICITY’s Content & Developer Services and Marketing teams will be
available to assist in the recruitment of developers through various channels, including direct mail and online campaigns, webcasts and by participating in and supporting Cingular sponsored developer events. 

When specific Cingular content requirements arise, MOTRICITY will work with developers to source specific content and will review and package the content
appropriately. 
 Reporting 

*** 
 Systems Integration,
Security & Acceptance Testing 
  

	•	 	 Network Integration 

*** 
 This Storefront will be
hosted externally, and not reside as part of the Cingular network. The result is that very little integration is required with Cingular’s network. 

Security 
 ***

 Comverse Fundial API Integration 

The Fundial APIs are the exposed interface points for the Answer Tones Storefront in order to provision a customer after a sale. ***

 Motricity shall also be required to update their integration in situations where these APIs are updated, enhanced or new ones
are introduced which enhance the functionality or end-user experience. 
 Motricity will receive timely access to any additional
information required to support integration (e.g., API definitions). If the information is not provided, Cingular will assist Motricity in obtaining the information and re-negotiate delivery/deployment date if impacted by the delay. 

QPASS Integration 
 QPASS is
Cingular’s current vendor which provides authentication and authorization that a Cingular user is currently registered for DirectBill, properly provisioned and enabled for DirectBill and has not exceeded their identified purchasing limit to
validate that a purchase transaction can occur. MOTRICITY shall use commercially reasonable efforts to integrate with the new Soap XML interface Qpass is exposing upon Cingular’s request. 

 

	 	•	 	 Billing 

  

	 	•	 	 Integration to Qpass 

  

	 	•	 	 Provisioning 

  

	 	•	 	 Provisioning of Content Provider in QPASS system (establish buy links) 

 

	 	•	 	 On-boarding of Content SKUs in QPASS system 

  

	 	•	 	 ‘White-listing’ in the Mobile Access (WAP) Gateway, including provision of x-up-subno, and CLID - required for Qpass integration.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 49 

  MOTRICITY shall implement enhanced Qpass functionality as developed in the future as a component of this
agreement. This may include integration efforts to facilitate credits to reverse charges for unsuccessfully delivered content. If the authentication and authorization source for financial verification of charges moves from Cingular’s current
vendor, Qpass, Cingular will require MOTRICITY to integrate to that new source. 
 Project Lifecycle 

This will provide Cingular with an overview of the expected launch plan in terms of methodology, documentation produced, and Cingular personnel that will
be required at each stage of the project. 
 Example Project Plan 

The following is an example project plan for the project implementation: 

*** 
 Account Introduction 

During the project kick-off, MOTRICITY will assign a Project Manager to work directly with Cingular throughout the implementation of the Answer Tones
Deployment. During the introduction stage the business owners from MOTRICITY and Cingular will turn the project over to the project implementation team. 

The typical people provided from Cingular at this stage, include an Executive Sponsor, who sponsors and mentors the project at Cingular, Product
Marketing/Business Lead person(s) to manage the business justification and project realization, and a Project Manager who will have overall responsibility for the project from an Cingular perspective. 

MOTRICITY personnel will include: the Project Manager, the Business Development lead, and a dedicated Global Account Manager. During the project
implementation, the Project Manager will have overall responsibility for the project from a MOTRICITY perspective. 
 Discovery &
Design 
 The purpose of this stage is to elicit final business requirements, define the detailed project requirements, and understand all of
the updates required from both Cingular and MOTRICITY, with corresponding resource estimates. 
 Technical Workshop/Product Requirements 

 The first step in implementing the project after the project kickoff is to specify the high-level requirements for the project. 

Functional Specification 
 The Functional
Specification (FS) is a formal document that is used to drill down on the product requirements in order to provide a detailed understanding of all the functionality required for the implementation. 

Similarly, this stage requires Cingular personnel with knowledge of the Cingular network infrastructure, user authentication, billing, developer program,
Ericsson Answer Tones provisioning, content, CRM, Fundial by Comverse, Portal, Reporting, Operations, and Security groups in order to ensure that the requirements are correctly detailed in the document. Additionally, Cingular will need to provide a
contact person(s) with the authority to sign off on the document. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 50 

  The output of this stage is a Functional Specification Document. This document will be reviewed between
the teams and signed off by Cingular before proceeding to the next stage. 
 High-Level Design 

The High-Level Design (HLD) details the design that MOTRICITY will implement in order to address the detailed requirements defined and reviewed in the FS
Document. 
 This stage of the process requires Cingular architectural, integration and design resources in order to verify that the proposed
solution is technically possible within the Cingular infrastructure. Cingular will also need to ensure that MOTRICITY is addressing the appropriate integration points for each component of the solution. Additionally, Cingular will need to provide a
contact person(s) with the authority to sign off on the document. 
 The output of this stage is an HLD Document. This document will be reviewed
between the teams and signed off by Cingular before proceeding to the next stage. 
 Impact Assessment 

The Impact Assessment (IA) phase of the project relies on both MOTRICITY and Cingular’s complete understanding all deliverables based on the approved
HLD. 
 During this stage of the process, the Cingular Project Manager and technical resources from each impacted business unit assess and
review the impact of project delivery in terms of resources and time and then finalize internal plans for delivery. 
 The result of the impact
assessment will be reviewed, discussed and consolidated. A detailed development project plan will then be produced based on the agreed upon dates from the impact assessments. 

Build and Integration 
 The build and
integration phase of the project is where MOTRICITY Professional Services begin enhancing the Fuel Platform with any customizations that have been agreed upon and placed in the approved documents. 

This stage will require Cingular technical resources to complete any items that were deemed to be Cingular related tasks. This includes but is not
limited to system upgrades and integration specific tasks. Additionally, the Cingular Project Manager will be part of weekly status update calls. 

Quality Assurance and Test 
 During the
Quality Assurance (QA) and Test phase of the project, MOTRICITY QA verifies all platform and implementation items and ensures that the product is ready for launch. MOTRICITY’s QA engineers will develop and execute test plans, as well as report
bugs to ensure that complete quality assurance is delivered to Cingular 
 The second phase of QA and Test is to deliver the verified version of
the product to Cingular for Acceptance Testing. The Cingular Project Manager will need to ensure that Cingular Acceptance Testing resources are ready and available to complete their testing, report any issues that need to be addressed. This
stage also requires sign off from the appropriate Cingular representative(s) indicating that the product is ready for Cingular’s customer base once any open action items have been resolved. 

Project Soft Launch 
 This phase follows
final Cingular acceptance testing. The soft launch phase typically provides for a final production review prior to launching commercially. In this phase all project deliverables are re-reviewed and verified. Additionally, Cingular will need to
provide a contact person(s) with the authority to sign off on the document. 
   

 51 

  Project Launch 

During this phase the project is launched directly to Cingular subscribers. The project launch typically includes integrated branding and marketing and
marks the transition of the project from implementation to ongoing management. 
 During Project Launch, MOTRICITY and Cingular Operations will
work together to ensure that all systems are functioning as expected to ensure that customer experience is ideal. The project launch typically includes integrated branding and marketing and marks the transition of the project from implementation to
ongoing management. 
   

 52 

  MOTRICITY – Cingular Wireless Account Management 

Cingular expects a dedicated team at MOTRICITY who will be responsible for the Store and content in its entirety to include but not be
limited to the following: 
 Personnel 
  

	 	•	 	 Executive Sponsor – MOTRICITY will identify at least one Executive Sponsor for the Cingular Storefront efforts. This sponsor may be asked
to participate in on-going status review and issue escalation processes if necessary 

  

	 	•	 	 Cingular Account Management – Cingular will require *** Account Manager *** who will be our day to day contact *** This individual’s
job description would include, but not limited to the following: 

 Primary Responsibilities: 

 *** 

Required Qualifications: 

*** 
  

	 	•	 	 Cingular Technical Account Management – Cingular will require *** Technical Account Manager *** who will be our day to day contact ***.
This individual’s job description would include, but not limited to the following: 

 Responsibilities
include but are not limited to: 
 *** 

An ideal Technical Account Manager will have the following experience and capabilities: 

*** 
  

	 	•	 	 Content Team –*** 

  

	 	•	 	 Devices – *** 

  

	 	•	 	 Testers – *** 

  

	 	•	 	 STOREFRONT Testing & QA team: *** 

  

	 	•	 	 Integration Team – *** 

Each account manager maintains regular contact with Cingular team members. Currently each account manager holds a weekly account meeting with Cingular
team members to review the project/service and address requests, updates, issues, etc. 
 Regular weekly meetings are: 

 

	•	 	 Governance (Review the program on a global basis – revenues, escalation point for unresolved issues, content sourcing, marketing, etc.)

  

	•	 	 Project/Service Status and Updates 

  

	•	 	 Content Partner Status and Updates 

On a quarterly basis, MOTRICITY holds a formal executive level Quarterly Business Review. In this meeting both parties review the project/service
performance, open items, and provide detailed planning to ensure a successful service. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 53 

  Product Management Support 

We provide regular quarterly business reviews to constantly gather and provide formalized feedback to ensure a healthy partnership and service growth.
These Quarterly Business Reviews include business performance review, technical performance reviews, Product Roadmap reviews, and other items. 

MOTRICITY Operations & Support 
 The
MOTRICITY Solution proposed to Cingular is a managed service that includes software, services, and outsourced operations. The Hosting, Service Monitoring, and Operations elements are included in the proposed commercials. All of our data centers are
ISO 9001:2000 certified providers 
 Hosting Facilities & Service Monitoring: 

MOTRICITY will provide *** availability in *** and *** availability in ***. The basic hardware/software configuration, Service Monitoring, and Operations
for each site is outlined within this section. 
 MOTRICITY currently delivers managed services through multiple and independent data centers.
The *** primary facilities are with ***. As part of this service MOTRICITY will ***. 
 Each data center guarantees 100 percent network
availability, ***. 
 Each facility is staffed 24 hours a day with engineers who are there to diagnose and repair any problems that arise with
the network, power, or environment of the facility. MOTRICITY’s system engineers are granted ***. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 54 

 Appendix 1.4 

Cingular Wireless Travel Policy 

 
  

Cingular has developed this Travel Policy to give an understanding of Cingular’s rules regarding necessary business travel. The focus of the policy
is to establish and communicate equitable standards and effective procedures for reducing travel costs, while ensuring consistent and fair treatment who must travel on business. It is impossible to anticipate every situation that may be encountered
while traveling on business so travelers are asked to exercise good judgment when incurring travel expenses. 
 Business travel should be
absolutely necessary and in the best interest of Cingular Wireless. Travelers should select the most economical travel arrangements to maximize effectiveness and minimize expense. 

APPLICABILITY AND SCOPE 
 This policy
applies to all contract suppliers who are assigned to travel on behalf of Cingular Wireless, unless specifically waived. 
 AIR TRAVEL 

 All suppliers should fly coach class for domestic flights. For international flights where flight time is greater than 5 hours,
excluding layovers or ground time, business class can be booked. Note: booking a higher fare in order to allow an upgrade to first / business class using frequent flyer points is prohibited. All applicable fare rules and tariffs of the ticketed
carrier will apply to all tickets issued. 
 As a general guideline, the traveler can choose the least-cost non-stop flight within a two-hour
window. 
 Electronic ticketing saves Cingular money and is the preferred option for all domestic flights. It is no longer necessary, nor
preferred for Cingular travelers to have paper tickets. An additional charge is now being incurred when paper tickets are requested by travelers. 

OPEN-ENDED TICKETS 
 To avoid excess
cost, the company makes it a policy not to issue open-ended tickets. 
 FREQUENT FLYER UPGRADES 

Charges resulting from frequent flyer upgrades are the responsibility of the traveler and will not be reimbursed. Travelers are responsible for their own
upgrades; the Travel Counselors can assist you with upgrade information, but you must obtain the upgrade from the airline directly. Deliberately causing the company to pay more than the lowest available airfare for the purpose of obtaining personal
gratuities (e.g., frequent flyer awards, first/business class upgrades) is strictly prohibited. Under no circumstance may a supplier deviate from the standards set in this policy in order to accumulate travel bonuses. 

HOTELS 
 Cingular has contracted special
corporate rates with a number of hotels around the country. These contracted hotels should be used when traveling on business with Cingular. If there is no contracted hotel at your destination or the contracted hotels in the area are sold out, make
reservations at a non-contracted hotel comparable in price. If you are attending a conference or meeting, which has blocked hotel rooms, it is within policy to stay in that selected hotel. Company guidelines for hotel rates are limited to
$150.00/per night. Certain high cost cities (I.e., NY, DC, Seattle, LA) will require higher hotel rate and are acceptable to reserve. 
 A
current listing of hotels with which we have special contracted rates is attached. Please use this listing as a guide for selecting a hotel in your destination city. 

 

 55 

 ROOMS 

Only standard rooms at the negotiated or discounted rate available to Cingular are approved. Suites or luxury accommodations will not be reimbursed unless
under written approval. Free upgrades are approved as long as they do not result in an increased cost to Cingular. 
 DOMESTIC SATURDAY NIGHT
STAY 
 For domestic business travel only, the company will approve a Saturday night hotel expense and meals if the stay results in a reduced
airfare. Supporting documentation must accompany the voucher to show overall expenses incurred by the Saturday night stay, including meals, hotel, and airfare, to be lower than the unrestricted round trip fare for that destination. Please ask the
Travel Counselor to note the unrestricted round-trip airfare for that destination on your itinerary. The company will not reimburse personal expenses such as tours, theater tickets, etc. 

GROUND TRANSPORTATION 
 Always select the
most cost-effective ground transportation available in each location. 
 AIRPORT SHUTTLES AND COURTESY CARS 

You should use airport shuttles and hotel courtesy cars where available. You will be reimbursed for reasonable airport shuttle service and bus fares paid
for local travel while on a business trip. 
 RENTAL CARS 

As a general rule, you should only use a rental car where a taxi and other local ground transportation costs would exceed the cost of a rental car. Auto
rentals are a resource when other means of transportation are not available or reasonable. When traveling alone and your length of stay or destination warrants a car, then a mid-size/intermediate car or smaller should be rented. When suppliers are
traveling together and their destination is the same, then a mid-size/intermediate car should be shared. 
 Your company is required to purchase
insurance coverage; it is not the responsibility of Cingular Wireless. 
 PERSONAL EXPENSES 

Cingular will not pay for personal expenses (e.g., weekend transportation, personal entertainment, health club fees, newspapers, movies) while travelers
are on a business assignment; nor will the company permit the use of its property for personal benefit unless as expressly provided in this policy. 

RESPONSIBILITIES 
 Exercise good judgment
with respect to expenses. You are expected to determine the most economical means of obtaining lodging, meals and transportation. 
  

	•	 	 Spend the company’s money as carefully and judiciously as you would your own. 

 

	•	 	 Report all expenses promptly and accurately with the required documentation. 

 

	•	 	 Claim reimbursement for business expenditures only. If a business trip includes both business and personal expenditures, only the business expenditures
will be reimbursed. 

 APPROVAL ROUTING and BILLING EXPECTATIONS 

All travel and entertainment expenses incurred on behalf of Cingular Wireless business should be itemized on an excel spreadsheet. Approval should be
routed based on routing designated in the contract between Cingular Wireless and the supplier. 
 A detailed excel spreadsheet should accompany
the supplier’s travel expense invoice. 
 All business and travel expenses have to be reviewed and pre-approved by Cingular in writing.

  

 56 

 APPENDIX 2.3 

ACCEPTANCE LETTER 
  

 
  

[Type on CINGULAR Letterhead Stationery or may be sent vie e-mail] 

[Name] 
 [Address] 

[City], [State] [Zip] 
 Attn: 

In accordance with Section 3.9 (Delivery, Performance, and Acceptance) of that certain Master Agreement, between
                                         
                    and CINGULAR, effective
                    , 20    , the undersigned accepts the Material and/or Services described on Order
             to the above-mentioned Agreement as of             , 20    . 

 

			
	CINGULAR
	By:	 	
	
	  

	 (Print Name)

		
	Title:	 	  

			
		
	Date Signed:	 	  

 

 57 

 APPENDIX 2.16 

NOTICE OF COMPLETION 
  

 
  

[May be sent via email] 
 Form of
MOTRICITY’s Notice of Completion 
 CINGULAR: 

MOTRICITY hereby informs you that as of
                    , we have completed Delivery as required under our Agreement. Upon receipt of this Notice, your User Acceptance Testing
commences. 
  

			
	Signed:	 	  

		
	Title:	 	  

 

 58 

 Appendix 3.5 

Executive Orders and Federal Regulations 

Work under this Agreement may be subject to the provisions of certain Executive Orders, federal laws, state laws, and associated regulations governing
performance of this contract including, but not limited to: Executive Order 11246, Executive Order 11625, Executive Order 11701, and Executive Order 12138, Section 503 of the Rehabilitation Act of 1973 as amended and the Vietnam Era
Veteran’s Readjustment Assistance Act of 1974. To the extent that such Executive Orders, federal laws, state laws, and associated regulations apply to the work under this Agreement, and only to that extent, MOTRICITY (also referred to as
“MOTRICITY”) agrees to comply with the provisions of all such Executive Orders, federal laws, state laws, and associated regulations, as now in force or as may be amended in the future, including, but not limited to the following:

 1. EQUAL EMPLOYMENT OPPORTUNITY DUTIES AND PROVISIONS OF GOVERNMENT MOTRICITYS 

In accordance with 41 C.F.R.§60-1.4(a), the parties incorporate herein by this reference the regulations and contract clauses required by that
section, including but not limited to, MOTRICITY’s agreement that it will not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The MOTRICITY will take affirmative action to
ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, religion, sex, or national origin. 

2. AGREEMENT OF NON SEGREGATED FACILITIES 

In accordance with 41 C.F.R.§60-1.8, MOTRICITY agrees that it does not and will not maintain or provide for its employees any facilities segregated
on the basis of race, color, religion, sex, or national origin at any of its establishments, and that it does not and will not permit its employees to perform their services at any location, under its control, where such segregated facilities are
maintained. The term “facilities” as used herein means waiting rooms, work areas, restaurants and other eating areas, time clocks, rest rooms, wash rooms, locker rooms and other storage or dressing areas, parking lots, drinking fountains,
recreation or entertainment areas, transportation, and housing facilities provided for employees; provided, that separate or single-user restroom and necessary dressing or sleeping areas shall be provided to assure privacy between the sexes.

 3. AGREEMENT OF AFFIRMATIVE ACTION PROGRAM 

MOTRICITY agrees that it has developed and is maintaining an Affirmative Action Plan as required by 41 C.F.R.§60-1.4(b). 

4. AGREEMENT OF FILING 
 MOTRICITY agrees
that it will file, per current instructions, complete and accurate reports on Standard Form 100 (EE0-1), or such other forms as may be required under 41 C.F.R.§60-1.7(a). 

5. AFFIRMATIVE ACTION FOR HANDICAPPED PERSONS AND DISABLED VETERANS, VETERANS OF THE VIETNAM ERA. 

In accordance with 41 C.F.R.§60-250.20, and 41 C.F.R.§60-741.20, the parties incorporate herein by this reference the regulations and contract
clauses required by those provisions to be made a part of government contracts and subcontracts. 
 6. UTILIZATION OF SMALL, SMALL
DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS CONCERNS 
 As prescribed in 48 C.F.R., Ch. 1, 19.708(a): 

 

	 	(a)	 It is the policy of the United states that small business concerns, small business concerns owned and controlled by socially and economically
disadvantaged individuals and small business concerns owned and controlled by women shall have the maximum practicable opportunity to participate in performing contracts let by any Federal agency, including contracts and sub-contracts

  

 59 

	 	
for systems, assemblies, components, and related services for major systems. It is further the policy of the United States that its prime MOTRICITY establish procedures to ensure the timely
payment amounts due pursuant to the terms of the subcontracts with small business concerns, small business concerns owned and controlled by socially and economically disadvantaged individuals and small business concerns owned and controlled by
women. 

  

	 	(b)	The MOTRICITY hereby agrees to carry out this policy in the awarding of subcontracts to the fullest extent consistent with efficient contract performance. The
MOTRICITY further agrees to cooperate in any studies or surveys as may be conducted by the United States Small Business Administration or the awarding agency of the United States as may be necessary to determine the extent of the MOTRICITY’s
compliance with this clause. 

  

	 	(c)	As used in this contract, the term small business concern shall mean a small business as defined pursuant to section 3 of the Small Business Act and relevant
regulations promulgated pursuant thereto. The term small business concern owned and controlled by socially and economically disadvantaged individuals shall mean a small business concern which is at least 51 percent unconditionally owned by one or
more socially and economically disadvantaged individuals; or, in the case of any publicly owned business, at least 51 percent of the stock of which is unconditionally owned by one or more socially and economically disadvantaged individuals; and
(2) whose management and daily business operations are controlled by one or more such individuals. This term also means small business concern that is at least 51 percent unconditionally owned by an economically disadvantaged Indian tribe or
Native Hawaiian Organization, or a publicly owned business having at least 51 percent of its stock unconditionally owned by one of these entities which has its management and daily business controlled by members of an economically disadvantaged
Indian tribe or Native Hawaiian Organization, and which meets the requirements of 13 CRF part 124. The MOTRICITY shall presume that socially and economically disadvantaged individual include Black Americans, Hispanic Americans, Native Americans,
Asian-Pacific Americans, Subcontinent Asian Americans, and other minorities, or any other individual found to be disadvantaged by the Administration pursuant to section 8(a) of the Small business Act. The MOTRICITY shall presume that socially and
economically disadvantaged entities also include Indian Tribes and Native Hawaiian Organizations. 

  

	 	(d)	The term “small business concern owned and controlled by women” shall mean a small business concern (i) which is at least 51 percent owned by one
or more women, or, in the case of any publicly owned business, at least 51 percent of the stock of which is owned by one or more women, and (ii) whose management and daily business operations are controlled by one or more women; and

  

	 	(e)	MOTRICITY acting in good faith may rely on written representations by their sub-MOTRICITY regarding their status as a small business concern, a small business
concern owned and controlled by socially and economically disadvantage individuals or a small business concern owned and controlled by women. 

7. SMALL, SMALL DISADVANTAGED AND WOMEN-OWNED SMALL BUSINESS SUB-CONTRACTING PLAN. The sub-MOTRICITY will adopt a plan similar to the plan
required by 48 CFR Ch. 1 at 52.219-9. 
  

 60 

  Appendix 3.6 

Security Requirements for System or Network Access by Contractors 

 
  

 
 Contractors must comply with these security
requirements (“Requirements”) to have access to Cingular’s computers, computer peripherals, computer communications networks, computer systems/applications/software, network elements and their support systems, and the information
stored, transmitted, or processed using these resources (“Information Resources.”) “Contractor” means a person or business entity with a written agreement (“Agreement”) to perform services for Cingular. “User”
means any individual performing services under the Agreement, whether as an employee, approved subcontractor, or agent of Contractor. “Cingular Sponsor” means the Cingular management employee responsible for the oversight of the services
provided by Contractor. 
 These Requirements apply to Contractors and Users performing services on Cingular premises or remotely accessing
Cingular infrastructure, systems or applications using Cingular-provisioned client-VPN and to those providing services to Cingular that are hosted external to Cingular premises. 

A. Compliance with Law and General Policy. Contractors must comply with the “Cingular Corporate Information Security
Policy” as set forth on Exhibit 1. Contractors must protect Cingular Information Resources and Cingular proprietary or confidential data or information in accordance with the terms and conditions of the Agreement (including any separate
confidentiality agreements), and must comply with all applicable international, federal, state, and local laws and regulations related to use of Information Resources and protection of Cingular’s data or information. Contractor is responsible
for ensuring that all Users it employs or contracts with comply with these Requirements. Additionally, regarding its Users, Contractor shall: 
  

	1.	Ensure that all Users are covered by a legally binding obligation that protects Cingular’s proprietary and confidential information and are briefed on these
Requirements. 

	2.	Perform a criminal background check on each User prior to allowing the User to access an Information Resource, and not allow such access if the User has been convicted
of or is currently awaiting trial for a felony offense or a misdemeanor related to computer security, theft, fraud or violence. 

	3.	Not subcontract any part of the work under the Agreement whereby a subcontractor will have access to Cingular’s Information Resources without written approval of
Cingular. 

 B. Audits. Upon *** from Cingular, and subject to reasonable security requirements of Contractor,
Contractor shall provide Cingular’s designated representatives, if under a commercially reasonable nondisclosure agreement with both Cingular and Contractor, with access to and any assistance that it may require with respect to the
Contractor’s facilities, systems and software for the purpose of performing commercially reasonable tests and audits to determine compliance with these Requirements, including intellectual property audits if applicable, data privacy and
security audits, and audits or inspections of the services and related operational processes and procedures, and access to any SAS-70 audits performed during the term of the Agreement. If Contractor is advised that it is not in compliance with any
aspect of these Requirements, Contractor shall promptly take actions to comply with the audit findings. If Contractor is substantially in nonconformance with the foregoing, in addition to any remedies that Cingular may have, Contractor shall bear
the reasonable cost of a re-audit after Contractor indicates to Sponsor that the audit findings have been remedied. Cingular may audit or inspect any computer hardware or software used by Users in the performance of work for Cingular, and may
periodically review or monitor any use of Information Resources by User. Any User using Cingular Information Resources in an inappropriate manner may be subject to removal from the Cingular account, and to any other legal remedies Cingular may have.

 C. Privacy of Customer Information. Contractor acknowledges that information regarding Cingular’s customers and personnel,
such as their account information, (including by way of example, name, address, telephone number, credit card information or social security number) (“Customer Information”) are subject to certain privacy laws and regulations, as well as
the requirements of Cingular. Such 
 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the
material has been filed separately with the Commission. 
   

 61 

  
Customer Information is to be considered private, sensitive and confidential. Accordingly, with respect to Customer Information, Contractor agrees it shall not: 

1. Use Customer Information for any purpose except as expressly authorized by Cingular in writing; 

2. Disclose Customer Information to any party except as expressly authorized by Cingular in writing; 

3. Incorporate Customer Information into any database other than in a database maintained exclusively for the storage of Cingular’s Customer
Information; 
 4. Sale, license or lease Customer Information to any other party; 

5. Allow access to Customer Information only to those employees of Contractor with a need to know and for use only for the purposes set forth in the
Agreement. 
 D. Notification of Security Breach. Contractor will immediately notify Cingular Sponsor of any breach of these
Requirements, including any breach that allows or could allow a third party to have access to any Customer Information, including but not limited to the following: 

*** 
 E. VISA Cardholder
Information Security Program (CISP) If applicable, Contractor shall adhere to all Payment Card Industry (PCI) Data Security Standard Requirements (VISA), as may be modified, for storing, processing, and transmitting credit card or debit
cardholder information on behalf of Cingular Wireless. *** 
 In the event that Contractor causes harm due to negligence or compromises a
Cingular Wireless customer’s cardholder information, it shall be liable for all penalties, or expenses incurred as a result of such a compromise. 

For detailed information regarding the Visa Cardholder information Security Program, see the following web page:
http://usa.visa.com/business/accepting_visa/ops_risk_management/cisp.html?ep=v_sym_cisp 
 To view the Payment Card Industry (PCI) Data
Security Program requirements, navigate to “PCI Data Security Standard” and open the PDF.
 F. Return or Destruction of Data.
At the termination or expiration of the Agreement or when there is no longer a business need or data retention requirement, or at the request of Cingular, and in accordance with all laws, Contractor will either return, or purge and destroy
at Cingular’s direction, all Cingular data, including Customer Information from Contractor’s and User’s own information resources, according to Cingular standards, and will notify Cingular when this has been accomplished. 

G. Changes. These Requirements are subject to change and revision by Cingular from time to time. Cingular is responsible for advising
Contractor of any changes. Contractor is responsible for complying with the revised Requirements. If Contractor is unable to comply with the Requirements as revised, it may seek a waiver within a reasonable time following the notification of change.

 H. Waiver and Effect. By accepting these Requirements, Contractor agrees to comply fully with all the Requirements. If
Contractor wishes to provide Cingular with services that are not in full compliance with the Requirements, it shall request and negotiate with the Cingular Sponsor a written waiver. 

I. Remedies. Failure of Contractor to comply with the Requirements may result in Cingular’s terminating the Agreement and exercising
any other legal rights it may have. 
 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the
material has been filed separately with the Commission. 
   

 62 

  J. Conflicts/Non-Integration. These Requirements are intended to supplement and not
replace any written agreements that the Contractor may enter into with Cingular. In the event of a conflict between these Requirements and a signed written agreement between the parties, the signed written agreement shall control. In the event there
is a conflict between these Requirements and any oral agreement between the parties, these Requirements shall control. 

(Exhibit 1) 

Cingular Corporate Information Security Policy 

Compliance by Business Partners, Vendors, Contractors 

It is the policy of Cingular Wireless to take active steps to ascertain any identified or suspected risks to the electronic information and services of
the company through the use of, providing external access to, outsourcing to or employment of Contractors. Acceptance of this exhibit provided an explicit assertion of compliance with each of the individual provisions as enumerated within this
exhibit. 
 Security Compliance Requirements 

Wireless Network Access 

*** 
 Virus Detection and
Management 
 *** 

User Identity (Requirements) 

*** 
 Strong Authentication
(Requirements) 
 *** 

Remote Network Access 

*** 
 Passwords

 *** 

Encryption 
 ***

 System Access Policy: Authentication, Authorization, Revocation 

*** 
 Security Change
Management 
 *** 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
   

 63 

 Appendix 4.12(a) 

PRIME SUPPLIER MBE/WBE/DVBE ANNUAL PARTICIPATION REPORTING PLAN 

 
  

YEAR REPORTING: 
 PRIME SUPPLIER NAME:

 ADDRESS: 
 COMPANY E-MAIL:

 TELEPHONE NUMBER: 
 DESCRIBE GOODS
/ SERVICES BEING PROVIDED UNDER THIS AGREEMENT: 
 THE FOLLOWING, TOGETHER WITH ANY ATTACHMENTS IS SUBMITTED AS AN MBE/WBE/DVBE PARTICIPATION
PLAN. 
 GOALS 
  

	 	A.	WHAT ARE YOUR MBE/WBE/DVBE PARTICIPATION GOALS? 

  

	 	a.	MINORITY BUSINESS ENTERPRISES (MBEs) 

  

	 	b.	WOMAN BUSINESS ENTERPRISES (WBES) 

  

	 	c.	DISABLED VERTERAN BUSINESS ENTERPRISES (DVBEs) 

  

	 	B.	WHAT IS THE ESTIMATED ANNUAL VAULE OF THIS CONTRACT WITH CINGULAR AFFILIATES? 

Note: indicated dollar awards as it applies to this contract:  

 

	 	C.	WHAT ARE THE DOLLAR AMOUNTS OF YOUR PROJECTED MBE/WBE/DVBE PURCHASES? 

  

	 	a.	MINORITY BUSINESS ENTERPRISES (MBEs) 

  

	 	b.	WOMAN BUSINESS ENTERPRISES (WBES) 

  

	 	c.	DISABLED VERTERAN BUSINESS ENTERPRISES (DVBEs) 

(SEE MBE/WBE/DVBE CANCELLATION CLAUSE IN AGREEMENT FOR DEFINITIONS OF MBE, WBE AND DVBE) 

LIST THE PRINCIPAL GOODS AND SERVICES TO BE SUBCONTRACED TO MBE/WBE/DVBEs OR DELIVERED THROUGH MBE/WBE/DVBE VALUE ADDED RESELLERS. 

DETAILED PLAN FOR USE OF M/WBES-DVBEs SUBCONTRACTORS 

For every product and service you intend to use, provide the following information. 

 

 64 

									
	Company name	  	Classification	  	Products/Services	  	$ Value	  	Date to begin
		  	(MBE/WBE/DVBE)	  		  		  	

 Supplier agrees that it will maintain all necessary documents and records to support its efforts to achieve its
MBE/WBE/DVBE participation goal(s). Supplier also acknowledges the fact that it is responsible for identifying, soliciting and qualifying MBE/WBE/DVBE subcontractors. 

The following individual, acting in the capacity of MBE/WBE/DVBE coordinator for Supplier, will: 

Administer the MBE/WBE/DVBE participation plan, submit summary reports, and cooperate in any studies or surveys as may be required in order to determine
the extent of compliance by the seller with the participation plan. 
  

 65 

 Appendix 4.12(b) 

TIER II M/WBE-DVBE QUARTERLY RESULTS REPORT 

 
  

Direct and Indirect Spend 

Note: Subcontracting Results should reflect ONLY M/WBE-DVBE dollars directly traceable to sales 

DURING THE REPORT QUARTER. 

Results must be reported individually for each CINGULAR affiliate. 

 

			
	THIS SUMMARY REPORT SHOULD BE E-MAILED TO:	  	Dwan.Armstrong@cingular.com
	Cc:	  	teresa.spann@cingular.com

 Note:
Questions and requests for assistance may be directed to: 
 Dwan Armstrong 

Supplier Diversity Manager 
 5565 Glenridge
Connector 
 Atlanta, GA 30342 
 Fax:
866-604-6679 
  

	 	1.	Reporting Company 

  

			
	Company Name:	 	  

			
		
	Address:	 	  

			
		
	City, State, Zip:	 	  

			
		
	Contact Name:	 	  

			
		
	Title:	 	  

			
		
	E-mail:	 	  

			
		
	Date:	 	  

 

	 	2.	Report Quarter: 

 This report reflects the
utilization of Minority Business Enterprise/ Woman Business Enterprise/Disabled Veterans Enterprise participating for period: 
  

			
	Report Date Range:	 	  

			
		
	Signature:	 	  

			
	            Date:
                    

  

 66 

																			
	  

PARTICIPATION GOAL
  
	 	 	  	  

PARTICIPATION ACHIEVEMENT
  

	 				 	 
	 	  		 		 		 	 	  	Actual for Quarter
	 				 		 
	 	  		 		 		 	 	  	A. DIRECT- Payments reported to CINGULAR by a primary supplier who has subcontracted work to M/W/DVBEs on behalf of the primary supplier’s contract with
CINGULAR.	  	 
	 		 					 
	 	  	Annual Goal	 	 	  		  	MBE    	  	WBE    	  	DVBE    	  	 
	 				 		 	 	 	 
	Percent	  		 		 		 	 	  	Total Diversity    	  	$	  	$	  	$	  	 
	of Total	  	MBE    	 	WBE    	 	DVBE    	 	 	  	Spend	  		  		  		  
	 	  	 	 	 	 	 	 	 	  	with	  		  		  		  	 
	Sales	  	***	 	***	 	***	 	 	  	CINGULAR	  		  		  		  	 
	 				 					 
	 	  		 		 		 	 	  	 Total

Sales to
 CINGULAR
	  		  		  		  	 
	 				 					 
	 	  		 		 		 	 	  		  	MBE    	  	WBE    	  	DVBE    	  	 
	 	  		 		 		 	 	  	% of Total	  	 	  	 	  	 	  	 
	 	  		 		 		 	 	  	Sales	  	 	  	 	  	 	  	 
	 	  		 		 		 	 	  	to	  		  		  		  	 
	 	  		 		 		 	 	  	CINGULAR	  	 	  	 	  	 	  	 
	 				 	 
	 	  		 		 		 	 	  	B. INDIRECT-Primary supplier’s M/W/DVBE spend not related to the CINGULAR
Contract.
	 				 					 
	 	  		 		 		 	 	  	CINGULAR % of Total	  		  		  		  	 
	 	  		 		 		 	 	  	Revenues	  		  	 	  	 	  	 
	 	  		 		 		 	 	  	 (U.S.
 revenues

only)
	  		  		  		  	 
	 	  		 		 		 	 	  	Total Indirect	  		  		  		  	 
	 	  		 		 		 	 	  	Diversity	  		  	$	  	 	  	 
	 	  		 		 		 	 	  	Spend (in US)	  		  		  		  	 
	 				 					 
	 	  		 		 		 	 	  	Total Diversity Contribution	  		  	$	  	 	  	 
	 				 					 
	 	  	 	 	 	 	 	 	 	  	 Total Diversity Spend to

CINGULAR
  
	  	 	  	 $
  
	  	 	  	 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 67 

									
	  
 CINGULAR
- SUBCONTRACTING RESULTS
  

	 5. M/WBE-DVBE SUBCONTRACTOR(S)
	  	 Ethnic/Gender:
	  	 Total Dollars:
	  	 
	 (Direct Spend Only)
	  		  		  	
					
	Name:	  	  
	  		  	 	  	
	Address:	  	  
	  	Certifying Agency:            	  		  	
	City, State, Zip:	  	  
	  		  	 	  	
	Telephone:	  	  
	  		  		  	
	Goods or Services:	  		  		  	
		
	To add additional subcontractors, copy the entire light gray area and paste directly below this line.	  	

  

 68 

 APPENDIX 7.0 

INSURANCE REQUIREMENTS 

With respect to performance hereunder, and in addition to contractor’s obligation to indemnify, contractor agrees to maintain, at all times during
the term of this Agreement, the following minimum insurance coverage and limits and any additional insurance and/or bonds required by law: 

Workers’ Compensation insurance with benefits afforded under the laws of the state in which the Services are to be performed and Employers Liability
insurance with minimum limits of: 
 $100,000 for Bodily Injury-each accident 

$500,000 for Bodily Injury by disease-policy limits 

$100,000 for Bodily Injury by disease-each employee. 

Commercial General Liability insurance with minimum limits of: 

$2,000,000 General Aggregate limit 

$1,000,000 each occurrence sub-limit for all bodily injury or property damage incurred in any one occurrence 

$1,000,000 each occurrence sub-limit for Personal Injury and Advertising 

$2,000,000 Products/Completed Operations Aggregate limit, with a 

$1,000,000 each occurrence sub-limit for Products/Completed Operations. 

$300,000 Fire Legal Liability sub-limits are required for lease agreements. 

Cingular Wireless and its Affiliates will be listed as an Additional Insured on the Commercial General Liability policy. For the purpose
of this clause “Affiliate” means (i) a company, whether incorporated or not, which owns, directly or indirectly, a majority interest in either Party (a “parent company”) and (ii) a company, whether incorporated or not,
in which a five percent (5%) or greater interest is owned, either directly or indirectly, by: (i) either Party or (ii) a parent company. 

If use of a motor vehicle is required, Automobile Liability insurance with minimum limits of $1,000,000 combined single limits per occurrence for
bodily injury and property damage, which coverage shall extend to all owned, hired and non-owned vehicles. 
 Cingular Wireless requires that
companies affording insurance coverage have a rating of A- or better and a Financial Size Category rating of VII or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies. 

A certificate of insurance stating the types of insurance and policy limits provided the contractor must be received prior to commencement of any work.

 The cancellation clause on the certificate of insurance will be amended to read as follows: 

FACILITIES KNOWLEDGE CENTER (cont’d) 

“THE ISSUING COMPANY WILL MAIL 30 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER PRIOR TO CANCELLATION OR A MATERIAL CHANGE TO
POLICY DESCRIBED ABOVE.” 
 The Contractor shall also require all subcontractors performing work on the project or who may enter upon
the work site to maintain the same insurance requirements listed above. 
  

 69 

 Exhibit A 

TEMPLATE SPECIAL PROJECTS SERVICE REQUEST FORM 

RE: Master Services Agreement Number TJR031606 

by and between Motricity Inc. and Cingular Wireless LLC. 
  

							
	Special Projects Service Request
				
	Requested By:	 	  
	    	Service Request No:	 	  

	Assigned To:	 	  
	    	Date Initiated:	 	  

	Request Name:	 	  
	    		 	

  

			
	Description of Request
 and deliverables:
	 	 
		 
	Specifications	 	 
		 
	Criteria for Acceptance
 of any
deliverables
	 	 
		 
	Delivery Schedule/Milestones	 	 
	Intellectual Property Ownership:	 	[The default under this Agreement is that Motricity owns the IP for all Deliverables.
Please provide any requested variations from this default]
	Exclusivity	 	[The default under this Agreement is Cingular has exclusive rights to all Deliverables as
defined in this Service Request, for twelve (12) months.
	Nonperformance Compensation	 	[The default under this Agreement is that all Deliverables are subject to NPC for late
delivery. Please provide any requested variations from this default]

  

			
	 Requested by Cingular
	 	Received by MOTRICITY INC.
	By:	 	By:
	Name:	 	Name:
	Title:	 	Title:
	Date:	 	Date:

 SPECIAL PROJECTS SERVICE REQUEST
FORMs 
 Must also be signed by the designated 

Exclusivity / IP Officer of each party 
  

									
	Cingular EXCLUSIVITY / IP OFFICER APPROVAL	 		 	MOTRICITY INC. EXCLUSIVITY / IP OFFICER APPROVAL
	By:	 		 		 	By:	 	
	Name:	 		 		 	Name:	 	
	Title:	 	EXCLUSIVITY / IP OFFICER	 		 	Title:	 	EXCLUSIVITY / IP OFFICER
	Date:	 		 		 	Date:	 	

  

 70 

 Exhibit B 

Revenue Share Rider 

 
  

Revenue Share Rider for Enhancements 

General Terms 
 Cingular and Motricity
agree to the following additional Revenue Share in order to fund any SOW for custom development work (“Professional Services”): 

*** 
 Funds
accumulated as part of RSR will be applied to Professional Services work at rates described in Exhibit C. 
 MOTRICITY will be
required to maintain accurate records of amounts available as RSR credits and produce monthly statements of balance to Cingular. 

Professional Services paid for with RSR funds are subject to Non-Performance Compensation (NPC) as described in Appendix 1.2. 

Termination of Revenue Share Rider 
 The
use of RSR would be optional and solely under Cingular’s discretion. Cingular shall have the right, to terminate the RSR between Cingular and MOTRICITY by providing thirty (30) days notice of termination to MOTRICITY. 

If upon the final date of termination of the RSR, there are existing, executed Statements of Work and sufficient funds have not yet been realized through
the RSR, Cingular will pay MOTRICITY the difference upon receipt of invoice pursuant to the terms of this Agreement or as otherwise stated in the SOW. In no event shall Cingular’s liability exceed the price of the Statements of Work
outstanding. 
 Outstanding credits in the RSR remaining at termination will be paid to Cingular immediately as cash. Notwithstanding the
foregoing, MOTRICITY shall withhold *** or *** whichever amount is less for purposes of proper permanent wind down of the RSR. 
 Suspension
of Revenue Share Rider 
 From time to time Cingular may choose to suspend the RSR for a period of time. Cingular will provide MOTRICITY
thirty (30) days notice of suspension. For ease of calculation, the suspension of the RSR will only occur at the end of a calendar month. Upon suspension, unused credits would be banked for use with future Professional Services. Unused credits
would also carry forward into the next fiscal year without end or until notice of the RSR termination has been given. 
 Re-activation of
Revenue Share Rider 
 In the situation where Cingular wishes to reinstate the RSR revenue share after a suspension, Cingular will notify
Motricity in writing of Cingular’s intent. Motricity agrees that upon notice from Cingular, the RSR revenue share will restart beginning on the next whole calendar month. 

Statement of Work Requirements 
 SOWs
that apply against the RSR must be identified as such in advance of undertaking any work beyond initial estimates and cost analysis. The application of the RSR funds to these Statements of Work will be at the mutual agreement of Cingular and
Motricity. 
 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed
separately with the Commission. 
  

 71 

 Cingular will require Motricity to substantiate the total cost of each SOW with proof satisfactory to
Cingular. This will include: 
 Specific cost breakdown by functional area or discipline (e.g. Testing, Development, System Analyst, Project
Management and others). 
 Specific cost breakdown by hours applied 

Specific cost breakdown by enhancement or large feature component 

In the event that Motricity does not provide a detailed Statement of Work, Cingular may withhold approval to authorize the Statement of Work. 

 

 72 

 Exhibit C 

Motricity Rate Card 

 
  

 

			
	 Area/Discipline
	 	 Rate

	Project Management	 	***
	Development	 	***
	Operations	 	***
	Quality, Services & Testing	 	***

 ***This redacted material
has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 73 

 AMENDMENT NO. 4 

TO 

MASTER SERVICES AGREEMENT 

BETWEEN 

CINGULAR WIRELESS LLC AND MOTRICITY, INC. 

This Amendment No. 4 (the “Amendment”) to that certain Master Services Agreement Number TJR031606 with an effective dated on or about
September 14, 2006 (the “Agreement”) as amended on or about April 27, 2007 (as amended, the “Agreement”) by and between Motricity, Inc., a Delaware corporation, (“Motricity”), and Cingular Wireless, LLC, a
Delaware limited liability company ( “Cingular”) is effective as of April 27, 2007 (“Amendment No. 4 Effective Date”). Motricity and Cingular may sometimes be referred to herein individually as a “Party” or
jointly as the “Parties”. 
 WHEREAS, that Parties have agreed that Motricity will support VPN Connectivity method on an interim basis
until parties jointly agree that MPLS Connectivity is established; and 
 WHEREAS, the Parties wish to amend the Agreement to reflect the
obligations of the Parties with respect to the Service Level Agreement. 
 NOW THEREFORE the parties agree to amend the Agreement as follows:

  

	 	1.	Service Level Agreement. 

  

	 	a.	Appendix 1.2, Section 1 will be amended to include the following sentence : 

During this interim period where both parties agree to use VPN Connectivity, AT&T Mobility agrees that the VPN connection is not within
Motricity’s Span of Control. In the event that the VPN connectivity results in a partial or complete outage of the storefront, that outage will not count against Media Mall’s monthly uptime statistics or Non-Performance Compensation
calculations, except to the extent that the VPN-related outage is directly attributable to an act or omission of Motricity. 
 However, AT&T
Mobility still expects Motricity to make a good faith effort to monitor and alarm on issues involving the VPN connections. Further, we would expect best effort cooperation in troubleshooting and resolving connectivity issues with the VPN connection.

 If the VPN has not been converted to the MPLS circuit within 60 days of launch, then both parties agree to meet and discuss options for
accelerating the implementation of the MPLS circuits or discuss alternatives options for replacing the VPN. 
  

	 	2.	Counterparts. This Amendment may be signed in counterparts, by facsimile or otherwise, each of which will be deemed an original and all of which together will
constitute one and the same document. 

  

	 	3.	This Amendment sets forth the entire understanding of the Parties as to the subject matter hereof and supersedes all prior agreements, discussions, and correspondence
pertaining to the subject matter. In the event of an express conflict between the terms and conditions of this Amendment and the terms and conditions of the Agreement, the terms and conditions of this Amendment will control.

  

	 	4.	All other provisions of the Agreement shall remain in full force and effect. 

			
	SIGNED:	  	 
	MOTRICITY, INC.	  	CINGULAR WIRELESS, LLC
		
	 /s/ Daniel Rizer

(signature)
	  	 /s/ Peter Wong

(signature)

		
	 Daniel Rizer

Print Name
	  	 Peter Wong

Print Name

		
	 GM, Global Carrier Business

Title
	  	 Producer Mgr.

Title

		
	 5/1/2007

Date
	  	 4/27/2007

Date

 ADDENDUM NO. 5 to Agreement No. TJR031606 between 

Motricity, Inc. and AT&T Mobility LLC 

This Addendum No.5 (“Addendum No.5”), effective as of May 18, 2007, (“Addendum Effective Date”) between Motricity, a Delaware
corporation (“Supplier”) and AT&T Mobility LLC f/k/a known as Cingular Wireless LLC.), a Delaware Limited Liability company, on behalf of itself, and its Affiliates, (“AT&T”, “Cingular” or Company”), amends
the Master Services Agreement No.TJR031606 between Company and Supplier, as amended (collectively the “Agreement”). Except as otherwise indicated, all terms defined in the Agreement shall have the same meanings when used in this Addendum
No.5 
  
  

RECITALS 
 WHEREAS, Motricity
and Cingular entered into the Agreement on September 14, 2006, and 
 WHEREAS, Motricity and AT&T mutually desire to amend and modify
the Agreement to include professional services by which Motricity will provide the Services and pricing as stated in SOW Exhibit A-1 attached hereto. 

NOW therefore the parties agree that: 
  

	 	1.	The attached SOW, Exhibit A-1, setting forth Services needed to implement the 2007 Releases supporting the following: User-centered generation of targeted User
Experiences that realize the potential of convergence and Global User Interface standards that provide a blueprint across and between three screens strategy of AT&T, shall be added to the Agreement 

 

	 	2.	Except as expressly set forth above all other terms of the Agreement remain unchanged and are in full force and effect. 

 

	 	3.	Motricity shall have fulfilled its obligations under this Statement of Work when Motricity accomplishes the Services as described in the SOW, Exhibit A-1.

  

	 	4.	Except as amended by this Addendum No. 1, the Agreement is not modified, revoked or superseded and remains in full force and effect. 

 

	 	5.	This instrument may be executed in counterparts, including by facsimile signature, each of which counterparts will be deemed an original and together shall constitute
one instrument. In witness whereof, Motricity and AT&T have executed this Fifth Addendum by their duly authorized representatives. 

  

									
	MOTRICITY, INC.	 		 	 AT&T SERVICES, INC.

On behalf of its Affiliate AT&T Mobility LLC

					
	By:	 	 /s/ Daniel Rizer
	 		 	By:	 	 /s/ Richard Steadman

									
					
	Printed Name:	 	 Daniel Rizer
	 		 	Printed Name:	 	 Richard Steadman

									
					
	Title:	 	 COO
	 		 	Title:	 	 Director GSS

					
	Date:	 	 6/15/07
	 		 	Date:	 	 06/18/07

  

 1 

    Exhibit A-1 

ADDENDUM NO. 5 to Agreement No. TJR031606 between 

Motricity, Inc. and AT&T Mobility LLC 

EXHIBIT A-1 
 To
adequately offer and support the Storefront, MOTRICITY and CINGULAR agree to the terms and conditions set forth in this Exhibit A-1 including the following areas. 

Summary of Work 
 The items below
identify the work required as part of this SOW and are referred to herein as the 2007 Releases: 
 Release 3.0.1 

The following work items will be bundled into Release 3.0.1: 
  

	 	•	 	 Production Bug Fixes. Please see Appendix A for more detail of this work item. 

 

	 	•	 	 Rebranding Effort. Please see Appendix B for more detail of this work item. 

 

	 	•	 	 Change Requests will include the items listed below. However, if resources become available on account of less-than-expected effort for the Production
Bug Fixes, Motricity shall make best efforts to include additional existing Change Requests in the existing priority order: 

*** 
 Please see Appendix C for
more detail on these work items. 
 Release 3.1 

The following work items will be bundled into Release 3.1: 

*** 
 The value of each
enhancement is based on a percentage of the overall payment of approximately ***. AT&T Mobility has specified the following percentage value for each of these enhancements (Total equals .100): 

*** 
 Professional Services
Work 
 Motricity and AT&T have agreed that Motricity can utilize their Professional Services organization *** 

 

	 	•	 	 Marketing Services. *** 

  

	 	•	 	 VPN Connectivity Statement of Work for Release 3.0. *** 

 

	 	•	 	 Recurring Monthly Cost of Dedicated Test Environment per the SOW ***. 

 

 65 

	 	•	 	 Coupon Code Recurring Reconciliation Costs *** 

  

	 	•	 	 Omniture Monthly Recurring Fee *** 

Total Implementation Cost 

AT&T Mobility will pay Motricity ***. 

In addition, AT&T Mobility agrees ***. 

Term 
 This Statement of
Work shall commence upon execution by both parties and shall continue in effect until Acceptance of the deliverables hereunder. 

*** 
 Additional Terms 

 The following will be the language for financial penalties associated with the 2007 Releases described. *** 

In the event of its failure to deliver a deliverable for Professional Services, Motricity agrees to pay amounts described as liquidated
damages sustained by AT&T Mobility (“Professional Services Non Performance Compensation”). The parties acknowledge that the Professional Services Non Performance Compensation shall not be construed as an unenforceable penalty clause.
*** Unless otherwise agreed to in a Statement of Work, the following table expresses the default schedule of Professional Services Non-Performance Compensation applicable to each SOW or enhancement associated with this Agreement: 

*** 
 For the
purposes of interpreting this table, a “Week” shall mean a period of seven (7) consecutive calendar days beginning the day after the date a deliverable should have been delivered. In the event that the period of non performance or
late performance includes less than seven (7) calendar days (“Non-Week Days”), the Professional Services Non Performance Compensation for such Non-Week Days shall be prorated based upon the number of Non-Week Days and the applicable
percentage the table above. *** 
 If AT&T Mobility decides to cancel any of the enhancements prior to ***, Motricity shall
still be compensated for the percentage of work already completed. 
 *** 

Successfully Delivered means having met AT&T Mobility’s User Acceptance Testing (UAT) Exit Criteria and having been successfully
deployed into Production and remains deployed in Production for 30 days 
 as described in MSA; ***. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 66 

  Timeline 

The following timelines are associated with this SOW: 

*** 
 AT&T Mobility will
make commercially best efforts to complete User Acceptance Testing (UAT) based upon timely receipt of enhancements from Motricity in advance of these launch dates and in a state ready for UAT. Additionally, AT&T Mobility will provide Motricity
with timely notification of any defects that cause the Releases and/or enhancements to not meet UAT Exit criteria. 
 Changes 

Any changes to this Statement of Work, after it has been approved by both parties, will follow the existing Change Request Process in the Agreement.

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 67 

  Appendix A: Release 3.0, Production Bug Fixes 

The following is the Bug List for Release 3.0, as prioritized by AT&T Marketing and Product Realization. Motricity will make their best effort to
address as many of these bugs as possible during the 3.0.1 release cycle: 
 *** 

Appendix B: Rebranding 
 This Appendix
outlines the rebranding effort that is to be delivered as part of Release 3.0.1. 
 Summary of Work Requested 

AT&T Mobility is requesting a rebranding of the Cingular Media Mall on WEB and WAP to the new AT&T brand. The scope of these changes include
changing all customer facing textual references to Cingular with the appropriate AT&T brand, changing of stylesheets to the new AT&T style guide, changing any impacted associated graphics, and changing all customer facing URLs to the new
AT&T URLs. 
 Deliverables 

The following table outlines the work required to comply with this initiative: 

 

			
	 Area
	  	 Description

	 Text Audit
	  	***
	 Alignment
	  	***
	 Stylesheets
	  	***
	 Support
	  	***
	 Text Changes
	  	***
	 Testing
	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the Search Optimization project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
 Appendix
C: Change Request 
 As part of this Release 3.0.1, Motricity will address the following Change Request. However, Motricity shall make best
efforts to include additional Change Requests should resources allow for it because of reduced efforts for Production Bug Fixes: 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 68 

  *** 
   

			
	 Special Projects Service Request
	  	 
	 Requested By:      ***
	  	 Service Request No: ***

	 Assigned To:        ***
	  	 Date Initiated: ***

	 Request Name:     ***
	  	

   

			
		
	 Description of Request and deliverables:
	  	***
	 Specifications
	  	***
	 Criteria for Acceptance of any deliverables
	  	***
	 Delivery Schedule/Milestones
	  	
	 Intellectual Property Ownership:
	  	***
	 Exclusivity
	  	***
	 Nonperformance Compensation
	  	***
	 Maintenance and Support
	  	***

   *** 

 

			
	 Special Projects Service Request
	  	 
	 Requested By:      ***
	  	 Service Request No: ***

	 Assigned To:        ***
	  	 Date Initiated: ***

	 Request Name:     ***
	  	

   

			
	 Description of Request and deliverables:
	  	***
	 Specifications
	  	***
	 Criteria for Acceptance of any deliverables
	  	***
	 Delivery Schedule/Milestones
	  	
	 Intellectual Property Ownership:
	  	***
	 Exclusivity
	  	***
	 Nonperformance Compensation
	  	***
	 Maintenance and Support
	  	***

   *** 

 

			
	 Special Projects Service Request
	  	 
	 Requested By:      ***
	  	 Service Request No: ***

	 Assigned To:        ***
	  	 Date Initiated: ***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 69 

  Request Name:      *** 

 

			
	Description of Request and deliverables:	  	***
	Specifications	  	***
	Criteria for Acceptance of any deliverables	  	***
	Delivery Schedule/Milestones	  	
	Intellectual Property Ownership:	  	
	Exclusivity	  	***
		
	Nonperformance Compensation	  	***
	Maintenance and Support	  	***

   *** 

 

			
	 Special Projects Service Request
	  	 
	 Requested By:      ***
	  	 Service Request No: ***

	 Assigned To:        ***
	  	 Date Initiated: ***

	 Request Name:     ***
	  	

   

			
	Description of Request and deliverables:	  	***
	Specifications	  	***
		
	Criteria for Acceptance of any deliverables	  	***
	Delivery Schedule/Milestones	  	
	Intellectual Property Ownership:	  	***
	Exclusivity	  	***
		
	Nonperformance Compensation	  	***
	Maintenance and Support	  	***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 70 

  Appendix D: Release 3.1, Omniture “click-path” reporting enhancement 

This Appendix outlines the Omniture “click-path” reporting enhancement that is to be delivered as part of Release 3.1. 

Summary of Work Requested 
 AT&T
Mobility is requesting to redesign of the Omniture implementation to avoid extra gateway traffic. Motricity will provide AT&T Mobility with an implementation which will use existing Internet connections and avoid using the gateway for reporting
purposes. Motricity will accomplish this through a direct server to server connection through an Omniture bulk import API. 
 Deliverables

 The following table outlines the work required to comply with this initiative: 

 

			
	 Area
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the Search Optimization project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result In project delays or increased costs for which Motricity is not responsible. 
 Appendix
E: Release 3.1, Search Optimization Enhancement & Search API Integration 
 This Appendix outlines the search optimization
enhancement & the search API integration that is to be delivered as part of Release 3.1. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 71 

  Summary of Work Requested 

Motricity and JumpTap are partnering to launch release 3.1 which will include more extended features and optimized search service. These enhancements are
identified below in the “Scope of Work” section. 
 Deliverables 

The following table outlines the work required to comply with this initiative: 

 

			
	 Area
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the Search Optimization project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 72 

  Appendix F: Release 3.1, WAP Preview Enhancement 

This Appendix outlines the WAP preview enhancement that is to be delivered as part of Release 3.1. 

Summary of Work Requested 
 AT&T has
requested enhancements to the AT&T Storefront run by Motricity at cingularextras.com which will allow customers to preview images of Cool Tool, Fun Pack, Game, Theme, or Video titles. 

The objective of this enhancement is to remove barriers to purchase by clarifying the product presentation. 

Deliverables 
 The following table
outlines the work required to comply with this initiative: 
   

			
	 Area
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with, the WAP preview project: 

*** 
 The failure of any of the
above-assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 73 

  Appendix G: Release 3.1, SMS Keyword Enhancements 

This Appendix outlines the SMS keyword enhancements work that is to be delivered as part of Release 3.1. 

Summary of Work Requested 
 AT&T has
requested enhancements to the AT&T Storefront run by Motricity at cingularextras.com to modify its method of generating default keywords to create simpler and shorter unique keywords. The objective of this enhancement is to improve the
SMS purchasing customer experience by reducing the number of characters that must be typed in order to initiate a purchase. 
 Deliverables

 The following table outlines the work required to comply with this initiative: 

 

			
	 Area
	  	 Description

	***	  	***
	***	  	***
	***	  	***
	***	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the Enhanced SMS Keywords project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result In project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 74 

  Appendix H: Release 31, Flash Based WEB Preview 

This Appendix outlines the flash-based WEB preview work that is to be delivered as part of Release 3.1. 

Summary of Work Requested 
 AT&T has
requested that the existing AT&T Storefront run by Motricity at cinoularextras.com offer a Flash based ringtone preview solution. 

The objective is to eliminate security concerns surrounding the current preview method which utilizes a Windows Media Player plug-in. The solution will
embed MP3 preview files within a Flash executable. 
 Deliverables 

The following table outlines the work required to comply with this initiative: 

 

			
	 Area
	  	 Description

	***	  	***
	***	  	***
	***	  	***
	***	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the flash preview project: 

*** 
 The failure of any of the
above assumption, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 75 

  Appendix I: Release 3.1, Referral Breadcrumbing 

This Appendix outlines the Referral Breadcrumbing work that is to be delivered as part of Release 3.1. 

Summary of Work Requested 
 AT&T is
requesting the Referral Breadcrumbing feature to allow for seamless user navigation across MEdia Mall and MEdia Net as well as specific third party sites. 

For example, a customer who clicks on a Ring Tone promotion in the MEdia Net “Whats Hot” folder and then completes the download through the
MEdia Mall ends up in a completely different portal experience, with no obvious mechanism to return to the original referring page. 
 The
intent of the Referral Breadcrumbing project outlined in this document is to create some intuitive navigational paths to give the user the option to return to the original page within MEdia Net. 

Deliverables 
 The following table
outlines the work required to comply with this initiative: 
   

			
	 Area
	  	 Description

	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the Referral Breadcrumbing project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 76 

  Appendix J: Release 3.1, Validate Data Rate Plan 

This Appendix outlines the_validate data rate plan work that is to be delivered as part of Release 3.1 

Summary of Work Requested 
 AT&T has
requested enhancements to the AT&T Storefront run by Motricity at cingularextras.com which will identify a given customer’s data rate plan and provide a corresponding purchase experience. 

The objective of this enhancement is to ensure that end users who aren’t on an unlimited data plan are either blocked or appropriately warned of the
potential data rate charges that may be incurred from using certain products prior to purchase. 
 Deliverables 

The following table outlines the work required to comply with this initiative: 

 

			
	 Area
	  	 Description

	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the validate data rate plan project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 77 

  Validate Data Rate Plan End. User Flows 

This section provides a description of the end user flows encapsulated by the features and; enhancements described in this document. Only significant user
flows are shown. The actors involved in the flows are clearly identified in each flow step; “System” is used to describe all steps performed by the System under development. The preconditions for each flow describe the state of the System
that must be present prior to the flow being performed. These preconditions must be observable to the user of the System. The triggering event for the flow will be the first step in the user flow. 

Flow: Validate Data Rate Plan - Purchase Allowed (WAP) 

This flow occurs when a content item has been validated against the data rate plan and the item has been identified as inappropriate for the current plan
in place but the purchase is allowed to continue. 
 Preconditions: 

*** 
 Flow Steps:

 *** 
 Flow:
Validate Data Rate Plan Purchase Allowed with Warning (WAP) 
 This flow occurs when a content item has been validated against the data rate
plan and the item has been identified as inappropriate for the current plan in place but the purchase is allowed to continue. 

Preconditions: 
 ***

 Flow: Validate Data Rate Plan - Purchase Blocked (WAP) 

This flow occurs when a content item has been validated against the data rate plan and the item has been identified as inappropriate for the current plan
and the purchase is not allowed to continue. 
 Preconditions: 

*** 
 Flow Steps:

 *** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 78 

  Flow: Validate Data Rate Plan - Data Rate Plan Information Provided (Web) 

This flow occurs when a content item that has data rate plan restrictions has been selected for purchase on the Web Storefront. 

Preconditions: 
 ***

 Flow Steps: 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 79 

  Validate Data Rate Plan Workflow Diagram 

The following flow diagram depicts the steps necessary to perform a data rate plan validation and the actions taken as a result of this validation. ***

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 80 

  Appendix K: Release 3.1, Tell a Friend 

This Appendix outlines the Tell a Friend work that is to be delivered as a part of Release 3.1. 

Summary of Work Requested 
 This 3.1
feature is new for WAP and the Client API; it now enables a CS to recommend a content item to a recipient or “friend” from the Web or WAP SFs or via the Client API. The CS is allowed to make 24 recommendations on WAP SF within a 24-hour
period from midnight to midnight EDT and this number can be tracked by the System. In addition, the CS has the ability to recommend all available content types. 

Deliverables 
 The following table
outlines the work required to comply with this initiative: 
   

			
	 Area
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 81 

			
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the validate data rate plan project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

  82 

  Appendix L: Release 3.1, Usability, Enhancements 

This Appendix outlines the usability enhancement work that is to be delivered as part of Release 3.1. 

Summary of Work Requested 
 AT&T has
requested usability enhancements to the AT&T Storefront run by Motricity which are believed to make the Web and WAP interfaces more useful and/or intuitive in order to improve the end-user experience. 

Deliverables 
 The following table
outlines the work required to comply with this initiative: 
   

			
	 Area
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the validate data rate plan project: 

*** 
 The failure of any of the
above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not responsible. 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

  83 

  Appendix M: Release 3.1, Client API Enhancement 

Summary of Work Requested 

Motricity’s Client API allows third party vendors to access the Storefront catalog. The 3.1 enhancements will offer the following additional
functionality: 
 *** 

Deliverables 
 The following table
outlines the work required to comply with this initiative: 
   

			
	 Area
	  	 Description

	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***
	***	  	***

   Assumptions, Dependencies &
Risks 
 The following items are assumptions, dependencies & risks associated with the validate data rate plan project: 

*** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

  84 

  Appendix N: NPC Service Credits 

Motricity and AT&T have agreed that Motricity can utilize their Professional Services organization to *** 

Professional Service Credits 
 Total
Available Credits:                    *** 

Less Completed Projects: 
 ***

 Sub Total 
 Available Credits:

  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

  85 

 Amendment 

TJR031606.A.006 

Between 

Motricity, Inc 

And 

AT&T Mobility LLC 
  

 1 

 AMENDMENT NO. 6 TO 

MASTER SERVICES AGREEMENT 

BETWEEN 

AT&T MOBILITY LLC AND MOTRICITY, INC. 

This Amendment No. 6 (the “Amendment”) effective on the date when signed by the last Party (“Effective Date”), between
Motricity, Inc., a Delaware corporation (“Motricity”) and AT&T Mobility LLC f/k/a known as Cingular Wireless LLC., a Delaware Limited Liability company, on behalf of itself, and its Affiliates, (“AT&T”, ), amends the
Master Services Agreement No.TJR031606 between AT&T and Motricity, with an effective dated on or about September 14, 2006 (collectively the “Agreement”). Except as otherwise indicated, all terms defined in the Agreement shall have
the same meanings when used in this Amendment No. 6. Motricity and AT&T may sometimes be referred to herein individually as a “Party” or jointly as the “Parties”. 

WHEREAS, that Parties have agreed that Motricity will develop and provide an Answer Tones Storefront, as that term is defined in the Agreement, for
AT&T; and 
 WHEREAS, to provide the Answer Tones Storefront, Motricity must obtain certain connectivity as set forth in this Amendment
No. 6, the cost of which AT&T has agreed to pay. 
 NOW THEREFORE the parties agree to amend the Agreement as follows: 

1. Definitions. Except as otherwise defined herein, capitalized terms shall have the meaning assigned to them in the Agreement.

 2. Appendix 1.1, Motricity Pricing is hereby amended by adding the following new Section 2: 

2. Motricity shall obtain the *** Extended Native LAN connectivity for the Answer Tones Storefront ( the “Connectivity”) as that
Service is described in Appendix 1.3, Statement of Work. The cost for the Connectivity for the initial twelve (12) month term (the “Initial Term”), which shall be borne solely by AT&T, shall be as follows: 

*** 
 Motricity
will invoice AT&T for the Installation Fee upon submitting the order to the third party provider for the Connectivity. Thereafter, Motricity will invoice AT&T each month for the Monthly Recurring Fee. AT&T shall pay invoices subject to
the payment terms of the Agreement. 
 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the
material has been filed separately with the Commission. 
  

 2 

 AT&T acknowledges that: 

 

	 	(i)	Motricity shall obtain the Connectivity from a third party, and such third party may impose a minimum twelve (12) month term for such Connectivity. AT&T
acknowledges that cancellation of the Connectivity for any reason, other than on account of a material breach of the Agreement by Motricity may result in cancellation fees and/or penalties, Motricity may result in cancellation fees and/or penalties,
and AT&T will be solely responsible for such fees and/or penalties. If such cancellation fees and/or penalties are imposed, AT&T shall pay invoices for such fees and/or penalties in accordance with the payment terms of the Agreement. Such
fees and/or penalties may be in addition to and not in lieu of the Answer Tones Storefront Termination Fees provided for in Section 3.4(f) of the Agreement; 

 

	 	(ii)	AT&T shall provide Motricity with no less than forty-five (45) days written notice in the event AT&T wishes to cancel the Connectivity;

  

	 	(iii)	The Monthly Recurring Fee may increase after the Initial Term, and AT&T shall be responsible for any such increase; and 

 

	 	(iv)	The Connectivity is outside Motricity’s Span of Control, and thus, any issues with the Connectivity will not count towards any Downtime, Degradations, or Outages
as defined in Appendix 1.2, Service Level Agreement. 

 3. Counterparts. This Amendment may be signed in
counterparts, by facsimile or otherwise, each of which will be deemed an original and all of which together will constitute one and the same document. 

4. This Amendment sets forth the entire understanding of the Parties as to the subject matter hereof and supersedes all prior agreements,
discussions, and correspondence pertaining to the subject matter. In the event of an express conflict between the terms and conditions of this Amendment and the terms and conditions of the Agreement, the terms and conditions of this Amendment will
control. 
 5. All other provisions of the Agreement shall remain in full force and effect. 

 

					
	 SIGNED:
 MOTRICITY,
INC.
	 		 	 AT&T SERVICES, INC.

on behalf of its affiliate AT&T Mobility LLC

			
	 /s/ Ryan K. Wuerch
	 		 	 /s/ Richard Steadman

	(signature)	 		 	(signature)
			
	 Ryan K. Wuerch
	 		 	 Richard Steadman

	Print Name	 		 	Print Name
			
	 Chairman & CEO
	 		 	 Director

	Title	 		 	Title
			
	 9/10/2007
	 		 	 8/29/2007

	Date	 		 	Date

  

 3 

 TJR031606.A.007 

Amendment 7 

Between 

Motricity, Inc. 

And 

AT&T Mobility LLC 

 AMENDMENT NO. 7 

TO 

AGREEMENT NO. TJR031606 

This Amendment No. 7 (the “Amendment”) effective on the date when signed by the last Party (“Effective Date”), between
Motricity, Inc., a Delaware corporation (“Motricity”) and AT&T Mobility LLC f/k/a known as Cingular Wireless LLC, a Delaware Limited Liability company, on behalf of itself, and its Affiliates, (“AT&T’, ), amends the
Master Services Agreement No.TJR031606 between AT&T and Motricity, with an effective dated on or about September 14, 2006 (collectively the “Agreement”). Except as otherwise indicated, all terms defined in the Agreement shall have
the same meanings when used in this Amendment No. 7. Motricity and AT&T may sometimes be referred to herein individually as a “Party” or jointly as the “Parties”. 

WITNESSETH 

WHEREAS, Motricity and AT&T entered into Agreement No. TJR031606, on September 14, 2006 (the “Agreement”); and 

WHEREAS, Motricity and AT&T desire to amend the Agreement as hereinafter set forth. 

Now, THEREFORE, in consideration of the premises and the covenants hereinafter contained, the Parties hereto agree as follows: 

 

	1.	Storefront Revenue Share. Effective January 1, 2008, Appendix 1.1 (Motricity Pricing) is hereby amended by replacing 1(b)(i) with the following:

 *** 
  

	2.	Primary Releases. Notwithstanding anything else in the Agreement to the contrary, including but not limited to any provisions in the Service Level Agreement or
Statement of Work, Motricity obligated to provide two (2) major releases of the Storefront and two major releases of the Answer Tone Storefront during 2008 (each of the four a “Primary Release”). When each is Successfully Delivered,
as hereafter defined, AT&T shall pay Motricity a fee of *** for each Primary Release for the Storefront and *** each Primary Release for the Answer Tone Storefront. The features and requirements for each Primary Release will be determined by
mutual agreement of the parties as part of the Software Development Life Cycle process described below. Motricity shall provide *** (“PDs”) of capacity during each calendar of the Term towards the development, implementation, production
support and change requests for a Primary Release or Point Release for the Storefront and *** of capacity during each contract year towards the development, implementation, production support and change requests for a Primary Release or Point
Release for the Answer Tone Storefront; any excess required capacity will be invoiced to AT&T as professional services pursuant to a mutually-agreed SOW. AT&T has the right, at its option, to allocate some of the PDs towards other change
requests or feature enhancements. Bug fixes done following a Primary Release or Point Release will not be counted against the available capacity. 

  

	3.	Primary Release NPCs. The following non-performance compensation shall be associated with the Primary Releases. This section shall supersede the language
currently in the MSA which allow for *** 

 In the event of its failure to deliver a Primary Release, Motricity
agrees to pay amounts described as liquidated damages sustained by AT&T (“Professional Services 
 ***This redacted material has
been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 2 

 Non Performance Compensation”). The parties acknowledge that the Professional Services.
Non Performance Compensation shall not be construed as an unenforceable penalty clause. Motricity agrees to credit the Professional Services Non-Performance 

Compensation against future payments due Motricity by AT&T. In the event no payments are due Motricity by AT&T within six
(6) months of the end of the month that Non-Performance Compensation accrued, Motricity shall promptly pay AT&T the Professional Services Non-Performance Compensation as a cash refund. 

Unless otherwise agreed to in a Statement of Work, the following table expresses the default schedule of Primary Release Non-Performance
Compensation applicable to each Primary Release: 
  

			
	 Week of Delay
	  	 Primary Release Non-Performance Compensation (NPC)

	 ***
	  	***

 AT&T can choose to specify a
percentage value for each enhancement in a Primary Release (Total equals 100%) or equal weighting can be applied to each enhancement in a Primary Release. 

The foregoing percentages shall be cumulative and capped *** of the total price for the Primary Release. For example, if the entire
Primary Release is actually delivered to AT&T two (2) weeks after the, date designated for delivery, then the Primary Release Non-Performance Compensation shall be equal to *** of the total fees paid as outlined in this amendment. However,
if only (1) enhancement was delivered two (2) weeks late, then the NPC fee would be *** 
 For the purposes of
interpreting this table, a “Week” shall mean a period of seven (7) consecutive calendar days beginning the day after the date a deliverable should have been delivered. In the event that the period of non performance or late
performance includes less than seven (7) calendar days (“Non-Week Days”), the Primary Release Non-Performance Compensation for such Non-Week Days shall be prorated based upon the number of Non-Week Days and the applicable percentage
in the table above. 
 If AT&T Mobility decides to cancel any of the enhancements prior to the delivery date, Motricity shall
still be compensated for the percentage of work already completed for the cancelled enhancement. AT&T may cancel any Primary Release upon written notice at least six months prior to the scheduled delivery date without incurring any cost or
liability for the release. If AT&T cancels a Primary Release without such notice, it shall compensate Motricity according to the percentage of work completed by Motricity at the time of cancellation. 

Launch Date for Primary Releases is defined as the following: Upon completion of the Elaboration Phase, Motricity will provide a project
plan summary outlining the major project milestones & Primary Release Launch date. 
 Successfully Delivered means
having met AT&T User Acceptance Testing (UAT) Exit Criteria and having been successfully deployed into Production and remains deployed in Production for 30 days as described in MSA. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 3 

	4.	Point Releases. Motricity shall deliver point releases to provide fixes of critical or service impacting application errors introduced by Primary Releases, as
needed. Point releases will not include new features or customizations, other than minor cosmetic changes’ to the user interface. Motricity shall schedule point releases based on the severity of the bugs and the overall system impact.

  

	5.	Release Process. Notwithstanding anything else in the Agreement to the contrary, for all subsequent Primary Releases, the parties shall adhere to the following
Software Development Lifecycle methodology, which includes system requirements, design, development, testing and deployment: 

The SDLC is divided into 4 phases; each phase has a different focus and objective as described below: 

1. Inception Phase — Establishes the scope of the Release development as defined by the roadmap with input from; stakeholders.
Stakeholder input is addressed and documented in the Motricity Core Product Requirements Document (PRD) and AT&T Custom Requirements Document (ORD). A JAD session will be held during the Inception Phase to prioritize the PRD and ORD proposed
requirements. Inception Phase is; closed when the Release Requirements Documents (PRD and OM and the Release LOI document (if required) are approved and signed by AT&T. 

2. Elaboration Phase — Details and baselines the requirements using the roadmap as the foundation. This establishes the architectural
basis for the specific Release functionality. AT&T facing artifacts associated with this phase are the User’ Experience Design (up) flows and wireframes that present a visual definition of the project Elaboration Phase is closed when the
UXD documents, the project plan summary, launch date and the Release SOW (if required) are approved and signed by AT&T. The project; enters formal change control at the end of the Elaboration Phase. 

3. Construction Phase Involves the coding and testing of the Release. The documents associated with this phase are the Quality Assurance
Test Plans, which define the testing to be performed by Motricity’s QA department. QA Test Plans may be presented to AT&T upon request. Construction Phase is closed when the Software Release has been approved to launch through the User
Acceptance Testing process. 
 4. Deployment Phase — Involves deployment of the Software Release; that is the software is
presented to AT&T’s end users. Deployment Phase is closed when AT&T accepts this release into production. Release notes will be provided within 5 BD which define the features and any known issues -associated with the implementation.

 During the Inception, Elaboration and Construction phases there are 3 ongoing activities. These 

 

	 	•	 	 Managing project issues and risks 

  

	 	•	 	 Managing changes to requirements 

  

	 	•	 	 Ensuring common understanding/capturing a common vocabulary 

AT&T change requests (submitted after the Project Plan is baselined at end of Elaboration Phase) are managed through the Motricity
Change Request Process. AT&T specific features or time critical features may be implemented on top of the latest core software version by Motricity Professional Services. 

 

	6.	 Technical Support and Escalation Process. For each potential application error that is reported to Motricity, Motricity creates an entry in its
bug tracking and management program. Motricity then assigns engineers 

  

 4 

	 	
to verify the existence of the application error and then to identify the root cause. Once the root cause is identified, Motricity shall create a patch for that application error and schedule the
patch for inclusion in a future point release or Primary Release. 

  

	7.	Segmentation Fees. If AT&T requests more than 25 Storefront segments (i.e. individualized Storefront views presented to an end user based on that end users
particular buying history), then AT&T shall pay a *** for up to an additional 25 Storefront segments. Motricity shall invoice this fee monthly in arrears. 

 

	8.	API Integrations. In exchange for a *** paid by AT&T to Motricity, Motricity shall support 10 standard API integrations over a twelve (12) month span,
which includes current projects Media Net 4 and Media Mall. Notwithstanding the foregoing, Motricity shall waive the *** fee for each month in which Total Gross Revenue through the client API exceeds *** Motricity shall invoice any such fees monthly
in arrears. 

 Although payment is recurring and will be made monthly starting when this amendment is signed, if an
API integration is delayed due to fault of Motricity, the monthly fee would be reduced proportionally (example - if Motricity can support 3 integrations concurrently and one is delayed due to Motricity fault, the monthly fee would be reduced by one
third for that month, and subsequent months, until corrected). A project plan will be mutually agreed upon by Motricity, the client application provider, and AT&T at the start of each new API integration project. 

Motricity will be subject to NPCs upon failure to meet the committed number of standard integrations (10) for 2008. *** 

It is estimated that a standard API integration would take *** per integration to reach a production ready state and an additional *** per month to
support. The impacts by functional area are: 
  

	 	•	 	 *** Initial Consultation 

  

	 	•	 	 *** Integration Support 

  

	 	•	 	 *** Configuration 

 The
deliverables for a standard implementation are outlined in the table below: 
  

			
	 Area
	  	 Description

	 Catalog
	  	Motricity will provide access to the current Client catalog
	 Catalog Maintenance
	  	Motricity will provide ongoing maintenance to the Client catalog to ensure fresh content
	 Integration Kickoff
	  	Motricity will chair a kick-off meeting via conference call for each integration.
	 Integration Support
	  	Motricity will provide integration support for each integration via email.
	 In-life Support
	  	Motricity will provide in-life technical support for each integration for a period of 2 years past execution of the SOW

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 5 

			
	Upgrade Path	  	Motricity will provide a smooth upgrade path for each integration for a period of 2 years past execution of the SOW
	Documentation	  	Motricity will provide all relevant API documentation
	Production Support	  	The production APIs will be monitored 24x7x365 via Motricity NOC personnel

The following items are assumptions, dependencies & risks associated with the AT&T Standard Client API Integrations: 

 

	 	•	 	 As part of a standard integration, support will only cover API specific questions, not application specific questions. 

 

	 	•	 	 Standard Integration fees apply only to the existing API specifications. Any requested change to the API will be handled via an additional Statement of
Work. 

  

	 	•	 	 API support during the Implementation Phase via email is limited to the hours of 9 am to 5 pm (Eastern Time) Monday through Friday, excluding holidays.
24x7x365 production support will be provided once the client application launches. 

  

	 	•	 	 The AT&T Dedicated Test Environment will be utilized for pre-production testing. 

 

	 	•	 	 Only three (3) integrations can concurrently take place through 12 month span. 

The failure of any of the above assumptions, dependencies, or risks may result in project delays or increased costs for which Motricity is not
responsible. 
 For API integration requests that fall outside of this standard integration implementation process, or for which the
assumptions, dependencies, and risks prove to be untrue, Motricity provide additional evaluation of the incremental work required and a SOW will be presented to AT&T for the incremental work required. 

 

	9.	Professional Service Rates. Motricity’s professional services rates from and after the effective date of this Amendment are: 

 

				
	 Full Time Equivalent (FTE)
	  	Rate/Hour	 
	Content Operations Support	  	*	** 
	Project / Program Management	  	*	** 
	Engineering Services	  	*	** 
	Design Services (UX/Graphics)	  	*	** 
	Quality Assurance Services	  	*	** 
	Production/Operations Support	  	*	** 
		
	 Contractor
	  	 	 
	 Senor Engineer
	  	*	** 
	Engineer	  	*	** 
	Quality Assurance Services	  	*	** 

 ***This redacted material
has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 6 

	10.	Updated Service Levels and NPCs. Motricity shall provide the service levels and NPCs set forth on Appendix 1, in lieu of any conflicting or duplicative
service levels or NPCs in the Agreement 

  

	11.	Storefront In-Life Support Services. Motricity shall provide the in-life support services for the Storefront as set forth on Appendix 2. The baseline
in-life support services are included as part of the standard revenue share, except for Content Refreshes, for which AT&T shall pay *** Motricity shall invoice any such fees monthly in arrears. For additional support services, AT&T shall pay
Motricity the rates set forth on Appendix 2 for such services. 

  

	12.	Answer Tone Storefront In-Life Support Services. Motricity shall provide the in-life support services for the Answer Tone Storefront as set forth on Appendix 3.
The baseline in-life support services are included as part of the standard revenue share. For additional support services, AT&T shall pay Motricity the rates set forth on Appendix 3 for such services. 

 

	13.	Mobile Game Community. Motricity shall integrate its mobile game community functionality into the existing Media Mall Storefront on the terms set forth on
Appendix 4. 

 Section 3.7, Insurance and Appendix 7, is deleted in its entirety and replaced with the
following new Section 3.7: 
 With respect to Motricity’s performance under this Agreement, and in
addition to Motricity’s obligation to indemnify, Motricity shall at its sole cost and expense: 
  

	 	a.	maintain the insurance coverages and limits required by this Section and any additional insurance and/or bonds required by law: 

 

	 	1.	at all times during the term of this Agreement and until completion of all Work associated with this Agreement, whichever is later; and 

 

	 	2.	with respect to any coverage maintained in a “claims-made” policy, for two (2) years following the term of this Agreement or completion of all Work
associated with this Agreement, whichever is later. If a “claims- made” policy is maintained, the retroactive date must precede the commencement of Work under this Agreement; 

 

	 	b.	require each subcontractor who may perform Work under this Agreement or enter upon the Work site to maintain coverages, requirements, and limits at least as broad as
those listed in this Section from the tune when the subcontractor begins Work, throughout the term of the subcontractor’s Work and, with respect to any coverage maintained on a “claims-made” policy, for two (2) years thereafter;

  

	 	c.	procure the required insurance from an insurance company eligible to do business in the state or states where Work will be performed and having and maintaining a
Financial Strength Rating of “A-“ or better and a Financial Size Category of “VII” or better, as rated in the A.M. Best Key Rating Guide for Property and Casualty Insurance Companies, except that, in the case of Workers’
Compensation insurance, Motricity may procure insurance from the state fund of the state where Work is to be performed; and 

  

	 	d.	deliver to AT&T, certificates of insurance stating the types of insurance and policy limits. Motricity shall provide or will endeavor to have the issuing insurance
company provide at least 30 days advance written notice of cancellation, non-renewal, or reduction in coverage, terms, or limits to AT&T Motricity shall deliver such certificates: 

 

	 	1.	prior to execution of this Agreement and prior to commencement of any Work; 

 

	 	2.	prior to expiration of any insurance policy required in this Section; and for any coverage maintained on, a “claims-made” policy, for two (2) years
following the term of this Agreement or completion of all Work associated with this Agreement, whichever is later. 

 ***This
redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 7 

 The Parties agree: 
  

	 	e.	the failure of AT&T to demand such certificate of insurance or failure of AT&T to identify a deficiency will not be construed as a waiver of Motricity’s
obligation to maintain the insurance required under this Agreement; 

  

	 	f.	that the insurance required under this Agreement does not represent that coverage and limits, will necessarily be adequate to protect Motricity; norbe deemed as a
limitation on Motricity’s liability to AT&T in this Agreement; 

  

	 	g.	Motricity may meet the required insurance coverages and limits with any combination of primary and Umbrella/Excess liability insurance; and 

 

	 	h.	Motricity is responsible for any deductible or self-insured retention. 

The insurance coverage required by this Section includes: 
  

	 	i.	Workers’ Compensation insurance With benefits afforded under the laws of any state in which the Work is to be performed and Employers Liability insurance
with limits of at least: 

 $500,000 for Bodily Injury — each accident 

$500,000 for Bodily Injury by disease — policy limits 

$500,000 for Bodily Injury by disease — each employee 

To the fullest, extent allowable by Law, the policy must include a waiver of subrogation in favor of AT&T, its Affiliates, and, their
directors, officers and employees. 
 In states where Workers’ Compensation insurance is a monopolistic state-run
system, Motricity shall add Stop Gap Employers Liability with limits not less than $500,000 each accident or disease. 
  

	 	j.	Commercial General Liability insurance written on Insurance Services Office (ISO) Form CG 00 01 12 04 or a substitute form providing equivalent coverage,
covering liability arising from premises, operations, personal injury, products/completed operations, and liability assumed under an insured contract (including the tort liability of another assumed in a business contract) with limits of at least

 $2,000,000 General Aggregate limit, 

$1,000,000 each occurrence limit for all bodily injury or property damage incurred in anyone (1) occurrence 

$1,000,000 each occurrence limit for Personal Injury and Advertising Injury 

$2,000,000 Products/Completed Operations Aggregate limit 

$1,000,000 each occurrence limit for Products/Completed Operations 

$1,000,000 Damage to Premises Rented to You (Fire Legal Liability) 

The Commercial General Liability insurance policy must: 

 

	 	1.	include AT&T, its Affiliates, and their directors, officers, and employees as Additional Insureds. Motricity shall provide a copy of the Additional Insured
endorsement to AT&T. The Additional Insured endorsement may either be specific to AT&T or may be “blanket” or “automatic” addressing any person or entity as required by contract. A copy of the Additional Insured
endorsement must be provided within 60 days of execution of this Agreement and within 60 days of each Commercial General Liability policy renewal; include a waiver of subrogation in favor of AT&T, its Affiliates, and their directors,
officers and employees; and 

  

	 	2.	be primary and non-contributory with respect to any insurance or self- insurance that is maintained by AT&T. 

 

	 	k	Business Automobile Liability insurance with limits of at least $1,000,000 each accident for bodily injury and property damage, extending to all owned, hired,
and non-owned vehicles. 

  

	 	l.	Umbrella/Excess Liability insurance with limits of at least $1,000,000 each occurrence with terms and conditions at least as broad as the underlying Commercial
General Liability, Business Auto Liability, and Employers Liability policies. Umbrella/Excess Liability limits will be primary and non-contributory with respect to any insurance or self-insurance that is maintained by AT&T.

  

 8 

	 	m.	Fidelity or Crime insurance covering employee dishonesty, including but not limited to dishonest acts of Motricity, its employees, agents, subcontractors and
anyone under Motricity’s supervision or control. The Motricity shall be liable for, money, securities or other property of AT&T. Motricity shall include a client coverage’ endorsement written for limits of at least $1,000,000 and shall
include AT&T as Loss Payee. 

  

	 	n.	Professional Liability (Errors It Omissions) insurance with limits of at least $1,000,000 each claim or wrongful act. 

 

	 	o.	Internet Liability and Network Protection (Cyberrisk) insurance with limits of at least $1,000,000 each claim or wrongful act. 

Background Checks is hereby added as Section 4.14 to the Agreement 

Section 4.14, Background Checks 

1. Motricity, with respect to the following requirements in this Section (collectively, “Background Checks”) and subject to any
laws, rules or regulations which may limit any Motricity action otherwise required by this section, (i) shall make all reasonable efforts, including checking the background, and verifying the personal information to determine and verify all
information necessary to represent, and warrant to AT&T that no Motricity employee, contractor or subcontractor and no employee or agent of any Supplier contractor or subcontractor (“Supplier Person”) who Motricity proposes to have
perform any Service that permits physical, virtual or other access to AT&T ‘s or its customer’s premises, systems, networks, or Information (“Access”) at any time during the Term (a) has been arraigned or convicted of
(i) any felony, (ii) any misdemeanor involving violence, sexually related criminal conduct, theft or computer crimes, fraud or financial crimes, or crimes involving unlawful possession or use of a dangerous weapon, or (b).is identified on
any government registry as a sex offender; and (ii) Motricity shall not permit any such Person presenting a positive Drug Screen, so arraigned or convicted, or so identified to perform any Service that permits such Access during the Term.

 2. Motricity represents and warrants to AT&T that no Supplier Person has (i) falsified any of his or her
Identification Credentials, or (ii) failed to disclose any material information in the hiring process relevant to the performance of any Service. Motricity shall not permit any Supplier Person who has falsified such Identification Credentials
or failed to disclose such information to perform any Service that permits Access. 
 3. The following definitions apply:

  

	 	•	 	 “Identification Credentials” includes, with respect to each Supplier Person, his or her Social Security number, driver’s license,
educational credentials, employment history, home address, and citizenship indicia. 

  

	 	•	 	 “Drug Screen” means the testing for the use of illicit drugs (including opiates, cocaine, cannabinoids, amphetamines, and phencyclidine
(PCP)) of any Supplier Person who (i) has unsupervised (or badged) physical Access to AT&T’s or its customer’s premises, or (ii) has regular or recurring supervised physical access to AT&T’s or its customer’s
premises for more than thirty (30) days in the aggregate annually. 

  

	4.	The failure of Motricity to comply with the requirements of this Section, and/or if any Person who fails such Background Check or who has falsified Identification
Credentials does perform any Service that permits such Access, shall each be considered a material breach of this Agreement. Notwithstanding any of the foregoing, exceptions for individual Supplier Persons may be granted by AT&T on a
case-by-case basis. 

  

 9 

	5.	If an Supplier Person is providing any Service (e.g. software development) that permits or requires Access to AT&T’s software source or origin code or
encrypted software, Motricity shall conduct an initial, and thereafter an annual, search, in each case to verify that such Supplier Person is not identified, on the Denied Person List or Specially Designated Nationals List by the U.S. Dept of
Commerce-Bureau of Industry & Security. 

 Reimbursable Expenses is hereby added as Section 4.15 to the
Agreement: 
 Section 4.15, Reimbursable Expenses 

AT&T is responsible for any travel, meal or other business related expense incurred by Supplier in the performance of its obligations
under this Agreement in accordance with AT&T’s Vendor Expense Policy attached hereto and incorporated herein as Appendix 5: provided, however, that requirements set forth in Appendix 5 shall apply only to the limitations on the reimbursable
amount of expenses that are eligible to be passed through to AT&T, and it is understood and agreed by the Parties that actual expenses of Supplier will be in accordance with Supplier’s expense policy. 

Third Party Administration is hereby added as Section 4.16 to the Agreement: 

Section 4.16, Third Party Administration 

Motricity acknowledges that a third party administrator will perform certain administrative functions for AT&T in relation to this
Agreement. Such administrative functions may include: 
  

	 	a.	Collecting and verifying certificates of insurance; 

  

	 	b.	Providing financial analysis; 

  

	 	c.	Verifying certifications under the Section entitled “Utilization of Minority, Women, and Disabled Veteran Owned Business-Enterprises”; and

  

	 	d.	Collecting and verifying Motricity profile information. 

Motricity shall cooperate with such third party administrator in its performance of such administrative functions and shall provide such
data as from time to time the third party administrator may request Further, notwithstanding any other provision of this Agreement, Motricity agrees that AT&T may provide Confidential Information regarding Motricity to such third party
administrator provided that AT&T is responsible for ensuring that the third party administrator maintains the confidentiality of such Confidential Information to the same extent as is required of AT&T. Motricity agrees to pay the third party
administrator an annual fee for the performance of these administrative functions, which annual fee shall not exceed three hundred dollars ($300.00) and a onetime set-up fee of thirty dollars ($30.00). 

The terms and conditions of Agreement No. TJR031606 in all other respects remain unmodified and in full force and effect. 

IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No. TJR031606 to be executed, which may be in duplicate counterparts, each of
which will be deemed to be an original instrument, as of the date the last Party signs. 
  

 10 

									
	MOTRICITY, INC.	 		 	AT&T SERVICES, INC
					
	By:	 	 /s/ Ryan K. Wuerch
	 		 	By:	 	 ***

									
					
	Printed Name:	 	 Ryan K. Wuerch
	 		 	Printed Name:	 	 ***

									
					
	Title:	 	Chairman & CEO	 		 	Title:	 	Vice President, Global Strategic Sourcing
					
	Date:	 	 12/13/2007
	 		 	Date:	 	 12/07/2007

		 		 		 	On behalf of its affiliates AT&T Mobility LLC

  

 11 

  Appendix 1 

Update Service Levels and NPCs 

Motricity provides a number of in-life services to AT&T Mobility in operation on the Cingular Media Mall. Outlined below are the services that
Motricity provides our service level commitment and related NPC’s for C( ( service non performance. 
 Additionally, Motricity will provide
a mix of dedicated and shared resources in support of Marketing Programs, Content Management, Content Qualification, Content Partner Support, Device Support, and other services. The service levels outlined below are designed to exceed
AT&T’s requirements for each service. Motricity will maintain and scale resources on an ongoing basis to maintain these service levels. 

Finally, Motricity commits to a Content Management Product team dedicated to AT&T Mobility. This team will work to enhance and develop tools for
Content Management, Content Ingestion/Reporting, and Content Partner Communication for the term of this agreement. 
 The resource levels and
committed service levels for each function are outlined in the matrix below. 
   

							
	 Area
	  	 Description
	  	# of 
100%
Dedicated
Resources	  	# of 
shared
Dedicated
Resources
	 Content Qualification and Testing Team
	  	***	  	***	  	***
	 Merchandising/Taxonomy
	  	***	  	***	  	***
	 Partner Relations/Service Delivery Management
	  	***	  	***	  	***
	 Device Team (Tests when new devices are launched)
	  	***	  	***	  	***
	 Service Delivery
	  	***	  	***	  	
	 Storefront Testing Team
	  	***	  	***	  	***
	 Content Management, Production Engineering, and Reporting Team
	  	***	  	***	  	

   Service Delivery SLAs 

New Content Time to Market - Trusted Partners 

*** 
 Notes on Versions and
Titles: 
  

	 	•	 	 Trusted: 

*** 
  

	 	•	 	 Non-Trusted: 

*** 
 Merchandising and Taxonomy
Support 
 *** 
  

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 80 

  Content Partner On Boarding 

*** 
 Content Provider
Support 
 *** 

Device Launches 
 ***

 All timeframes are for tasks within Motricity’s span of control. 

SLA NPCs 
 To ensure alignment and
delivery to AT&T from Motricity of the agreed service levels outlined above Motricity agrees to the following NPCs for non-performance 

Motricity shall be held to the following additional NPCs around Service Levels defined in the MSA. 

New Content Time to Market 

*** 
 Merchandising and Taxonomy
Support 
 *** 

Content Provider On-boarding 

*** 
 Content Provider Support

 *** 
 Device Launches

 *** 
 Storefront
Testing Team 
 *** 

Content Management, Production Engineering, and Reporting Team 

*** 
 AT&T reserves the
right to audit Motricity’s compliance with these SLAs bi-monthly, at AT&T’s expense, and further provided that such audits are conducted in such a way as to cause minimal disruption to Motricity’s operations. 

 

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 81 

  Appendix 3 

Storefront In-Life Support Services 
   

							
	 Service Element
	  	Additional Tiers	  	Rates
	 Content Ingestion
	  		  	***	  	***
	 Baseline Service:
	  		  	***	  	***
	 ***
	  	***	  	***	  	***
	 ***
	  		  	***	  	***
				
		  		  	***	  	
		  	***	  	***	  	***
		  		  	***	  	***
		  		  	***	  	***
				
	 Taxonomy Additions/ Content updates
	  		  	***	  	***
				
	 Baseline Service:
	  		  	***	  	***
	 ***
	  	***	  	***	  	***
	 ***
	  		  	***	  	***
	 ***
	  		  		  	
				
	 Merch/Promotions
	  		  	***	  	***
				
		  		  	***	  	***
				
	 Baseline Service:

***
	  	***	  	***	  	***
	 ***
	  		  	***	  	***
	 ***
	  		  		  	

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 82 

							
	 Service Element
	  	Additional Service Tiers	  	Rates
	 Catalog Refreshes
	  	***	  	***	  	***
	 Baseline Service:

Music Tones:
	  	  	  	
	 ***
	  	  	***	  	***
	 ***
	  	  	  	
	 ***
	  	  	***	  	***
	 ***
	  	  	  	
	 ***
	  	  	  	
	 ***
	  	  	***	  	***
	 ***
	  	  	  	
	 ***
	  	  	  	
	 ***
	  	  	***	  	***
	 Device Support
	  	***	  	***	  	***
				
	 Baseline Service:

***
	  	***	  	***	  	***
	 ***
	  	***	  	***	  	***
				
	 Segmentation
	  		  		  	
	 ***
	  	***	  	***	  	***
				
	 Complete Category Overhaul
	  	***	  	***	  	***
	 ***
	  	  	  
				
	 Flash Banner Development
	  	***	  	***	  	***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 83 

							
	 Service Element
	  	Additional Service Tiers	  	Rates
				
	 Reporting
	  	***	  	***	  	***
				
	 Baseline:

***
	  	***	  	***	  	***
				
	 Financial Settlement

Baseline:

***
	  	***	  	***	  	***
	  	***	  	***	  	***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 84 

  Appendix 3 

Answer Tone Storefront In-Life Support Services 

 

							
	 Service Element
	  	Additional Service Tiers	  	Rates
	 Content ingestion
	  		  	***	  	***
				
	 Baseline Service:
	  	***	  	***	  	***
	 ***
	  		  	***	  	***
	 ***
	  		  	***	  	***
	 Merch/Promotions
	  		  	***	  	***
	 Baseline Service:
	  		  	  
	 ***
	  	***	  	***	  	***
	 ***
	  		  	***	  	***
	 ***
	  		  	***	  	***
				
	 Catalog Refreshes
	  		  	***	  	***
				
	 Baseline Service:
	  	***	  	***	  	***
	 ***
	  		  	***	  	***
	  		  	***	  	***
				
	 Device Support
	  	***	  	***	  	***
	 Baseline Service:
	  	  	  
	 ***
	  	***	  	***	  	***
	 ***
	  	***	  	***	  	***
				
	 Complete Category Overhaul
	  		  		  	
	 ***
	  	***	  	***	  	***

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 85 

							
	 Service Element
	  	Additional Service Tiers	  	Rate
	 Reporting
	  		  		  	
		  	***	  	***	  	***
				
	 Baseline:
	  		  		  	
	 ***
	  		  		  	
	 ***
	  	***	  	***	  	***
	 ***
	  		  		  	
	 ***
	  		  		  	
	 ***
	  		  		  	
	 Financial Settlement
	  		  		  	
				
		  	***	  	***	  	***
	 Baseline:
	  		  		  	
	 ***
	  		  		  	

   

	***	This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission.

   

 86 

 Appendix 3 

Storefront In-Life Support Services 

*** 
 ***This redacted material has been
omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 13 

 Appendix 3 

Answer Tone Storefront In-Life Support Services 

*** 
 ***This redacted material has been
omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 16 

 Appendix 4 

Mobile Game Community 

AT&T shall pay Motricity *** for set up and integration to expand AT&T’s current game community as detailed in a mutually executed SOW. ***
AT&T, at its sole discretion, can choose to move forward with the currently deployed Mobile Game Community product or decide to shelf until a later date. AT&T must give indication to deploy the Mobile Game Community prior to the completion
of Release 3.2 Elaboration Phase. Should AT&T decide to deploy the Mobile Game Community product, AT&T and Motricity will mutually agree on a project plan and launch date. 

Enhancements to Community 
  

	 	•	 	 The roadmap and future enhancements for the Game Community will be maintained under a separate release schedule 

 

	 	•	 	 AT&T agrees to specify that the community API must be included by the game publisher for the game to be deployed on the storefront and the game
community 

  

	 	•	 	 *** 

 Content
OnBoarding 
  

	 	•	 	 Utilize existing submission process for content 

  

	 	•	 	 Provide assistance for one-time bulk upload of content 

 

	 	•	 	 Provide on-going support 

  

	 	•	 	 Manage a launch project for Community as it pertains to content providers content 

 

	 	•	 	 Provide game publishers with the assistance and documentation required to include the Community API in game during development and test

 ***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been
filed separately with the Commission. 
  

 18 

 Appendix 5 

1.0 GENERAL 
 AT&T Vendor Expense
Policy (VEP) provides guidelines to be followed by all vendors of AT&T in requesting reimbursement for business travel, meals and other business related expense. Expenses outside this policy are not reimbursable. 

The following principles apply to requests for expense reimbursement: 

When spending money that is to be reimbursed, vendors must ensure that an AT&T Company (“Company”) receives proper value in return. Prudent
and proper judgment must be used in reporting and approving business expenses. 
 The concept that a vendor and their employees are
‘entitled’ to certain types or amounts of expenditures while conducting business with the Company is erroneous. Personal expenditures reported for reimbursement should be billed exactly as they were incurred. The use of averages for any
type expenditure or combination of expenditures is not permitted except as specifically provided or documented in a contract. 
 Every vendor
and AT&T employee who certifies or approves the correctness of any voucher or bill should have reasonable knowledge the expense and amounts are proper and reasonable. In the absence of the adoption of such policy, or existing contractual
agreements, these guidelines are considered the minimum requirements for requesting reimbursement of Company funds. 
 These policies should be
included in any new or renewed contract with a contractor or consultant. 
 Deviations from this VEP must be approved in
writing by the sponsoring Senior Manager or Officer of an AT&T company. 
 Employees should refer to ‘the Section entitled
“Payments” in the Schedule of Authorizations For Affiliates of AT&T, Inc. for appropriate vendor invoice authorization approval levels. 

Receipts should be requested and reviewed for any unusual or out of the ordinary expenses or where the approver cannot make a reasonable
determination on the propriety of the transaction without a receipt. 
 The origination of a given expenditure for business purposes is the
responsibility of the vendor incurring the expense and the authorization of that expense is the responsibility of the appropriate level of AT&T management in accordance with the Schedule of Authorizations For Affiliates of AT&T, Inc.

  

 20 

 1.1 Non-Reimbursable Expenses 

The following expenses are considered non-reimbursable: 
  

	 	•	 	 Airline club membership fees, dues, or upgrade coupon 

 

	 	•	 	 Meals not consistent with AT&T employee policy 

  

	 	•	 	 Annual credit card fees 

  

	 	•	 	 Barber/Hairstylist/Beautician Expenses 

  

	 	•	 	 Car rental additional fees associated with high speed toll access programs 

 

	 	•	 	 Car Washes 

  

	 	•	 	 Entertainment expenses 

  

	 	•	 	 Health Club and Fitness facilities 

  

	 	•	 	 Hotel Safe rental 

  

	 	•	 	 Upgrades on airline fees 

  

	 	•	 	 Excessive tips, i.e., in excess of 15% of cost of meal or services, excluding tax 

 

	 	•	 	 PC, cell phone, and other vendor support expenses 

  

	 	•	 	 Meals not directly required to do business on the AT&T account (e.g. vendors cannot 

 

	 	•	 	 voucher lunch with each other simply to talk about AT&T) 

 

	 	•	 	 In-flight drinks 

  

	 	•	 	 Magazines & newspapers 

  

	 	•	 	 Personal entertainment 

  

	 	•	 	 Expenses associated with spouses or other travel companions 

 

	 	•	 	 Office’ expenses of vendors 

  

	 	•	 	 Surcharges for providing fast service not related to delivery charges such as Fedex, UPS, etc.). AT&T expects all vendors to complete the terms of
contracts in the shortest period practicable. Charges for shortening the timeframe’ in which contracts are fulfilled are not permissible. 

  

	 	•	 	 Vendors may not submit expenses to cover meals or expenses for an AT&T employee, whether in a home location or on official travel

  

	 	•	 	 Travel purchased with prepaid air passes. 

  

	 	•	 	 Birthday cakes, lunches, balloons, and other personal celebration/recognition costs 

 

	 	•	 	 Break-room supplies for the vendor, such as coffee, creamer, paper products, soft drinks, snack food 

 

	 	•	 	 Water (bottled or dispensed by a vendor) 

  

	 	•	 	 Clothing, personal care, and toiletries 

  

	 	•	 	 Laundry (except when overnight travel is required for 7 or more consecutive nights) 

 

	 	•	 	 Flight or rental car insurance 

  

	 	•	 	 Flowers, cards and gifts 

  

	 	•	 	 Hotel pay-per-view movies, Video Games and/or mini bar items 

 

	 	•	 	 High speed internet access in hotels (added to 3.5) 

  

	 	•	 	 Lost luggage 

  

	 	•	 	 Traffic or Parking Fines 

  

	 	•	 	 Tobacco Products 

  

	 	•	 	 Medical supplies 

  

	 	•	 	 Membership fees to exercise facilities or social/country clubs 

 

 21 

	 	•	 	 Movies purchased while on an airplane 

  

	 	•	 	 Phone usage on airline unless business emergency 

Failure to comply with the above mentioned restrictions will result in the Company refusing payment of charges or pursuing restitution from the
vendor. 
 2.0 RESPONSIBILITIES 

2.1 Vendor’s Responsibility 

AT&T’s sponsoring client managers will ensure that vendors have, been covered on this policy prior to incurring any expenditures.
Vendors and their sponsoring client managers are responsible for clarifying any questions or uncertainties they may have relative to reimbursable business expenses. 

It is mandatory that financial transactions are recorded in a timely manner. Out-of-pocket business expense(s) for vendors that are
not submitted for reimbursement within 90 calendar days from the date incurred are considered non-reimbursable. Company managers who are responsible for approving reimbursable expenses of vendors should ensure they are submitted and
approved in a timely manner. 
 2.2 AT&T Sponsoring Management Responsibility 

Prior to authorizing reimbursement to the vendor for expenditures, it is the responsibility of the AT&T managers authorizing the
payment to determine that: 
  

	 	•	 	 The expenditure is reasonable and for a legitimate business purpose. 

 

	 	•	 	 The expenditure complies with the policies contained in this document, the Code of Business Conduct, and other applicable Company practices.

  

	 	•	 	 All expenses are reviewed through Payment.Net or on form AT&T-4472APA and those expenses are prepared in accordance with proper accounting details.

 In addition, the sponsoring AT&T managers are responsible for ensuring the Vendor Expense Policy has
been communicated to each vendor and that the information contained herein is proprietary/confidential information and ensures its security and confidentiality. The Vendor must agree to maintain this information in confidence. 

3.0 TRAVEL POLICY 
 Vendors must first
consider the feasibility of using videoconferencing or teleconferencing as an alternative to travel. Travel that is to be reimbursed by AT&T should be incurred only as necessary. 

AT&T reserves the right to dispute any expense submittal and if not verifiable as valid may reject reimbursement. Reimbursements will be made to
vendor only after expenses are verified as valid. 
  

 22 

 3.1 Travel Authorization 

Travel requiring overnight stays must be approved by the sponsoring AT&T senior manager (5 level or above) and should be approved only
if it is necessary for the vendor to travel to perform required work. 
 3.2 Travel Reservations 

Vendors are expected to procure the most cost efficient travel arrangements, preferably equivalent to the AT&T discount rate. AT&T
does not reimburse for travel purchased with prepaid air passes. 
 3.3 Travel Expense Reimbursement 

Vendor travel expenses incurred for company business are reimbursable only as specified in these guidelines. Travel expenses may include
the following: 
  

	 	•	 	 transportation (airfare or other commercial transportation, car rental, personal auto mileage, taxi and shuttle service) 

 

	 	•	 	 meals and lodging 

  

	 	•	 	 parking-and tolls 

  

	 	•	 	 tips/porter service (if necessary and reasonable) 

Vendors who stay with friends or relatives or other vendor employees while on a Company business trip will NOT be reimbursed for lodging,
nor will they be reimbursed for expenditures made to reciprocate their hospitality by buying groceries, being host at a restaurant, etc. 

The expense must be ordinary and necessary, not lavish or extravagant, in the judgment of the AT&T sponsoring management. Any
reimbursement request must be for actual expenditures only. 
 3.4 Air Travel Arrangements 

Vendors must select lowest logical airfare (fares available in the market at the time of booking, preferably well in advance of trip to
attain lowest possible airfare). Vendors shall book coach class fares for all domestic travel at all times. First class bookings are not reimbursable. Vendors can request business class when a single segment of, flight time (“in air time”
excluding layovers or ground time) is greater than 5 hours, or when flights are intercontinental. 
 3.5 Hotel Arrangements

 AT&T has established Market-Based Room Rate Guidelines for vendors to reference when making hotel reservations (see
Addendum A). Vendors are expected to abide by these guidelines when making hotel arrangements. AT&T will only reimburse vendors up to the established room rate guideline in, each market, or for actual hotel lodging charges incurred, whichever is
less. There must be a strop business justification for incurring any cost for Unmet access, and a request for reimbursement must be accompanied by a detailed explanation regarding reason for charge. 

Note: Vendors must indicate the number of room nights on the transaction line when invoicing for reimbursement of hotel
expenses. Copies of all hotel bills must be made available for any invoice containing lodging charges. 
  

 23 

 3.6 Ground Transportation 

While away from their home location overnight, vendors are expected to utilize rapid transit or local shuttle service. If the hotel
provides a complimentary shuttle, vendors are to use this service before paying for transportation. If complimentary service is not provided a taxi or other local transportation is reimbursable as a business expense. Tips provided to taxi drivers
cannot exceed 15% of the value of the total fare 
 A rental car is appropriate when the anticipated business cost is less than
that of other available public transportation. Except to the extent necessary to accommodate several traveler§ and/or luggage requirements, vendors will not be reimbursed for automobile rentals other than economy or mid-sized/intermediate
models. 
 “Loss Damage Waiver” and “Extended Liability Coverage” are not considered reimbursable. Prepaid
fuel or refueling charges at the time of return are not reimbursable. Rental cars should be refueled before returning to the rental company, since gas purchased through the rental company carries an expensive refueling service charge. 

3.7 Use of Personal Vehicle 

When use of personal vehicle is required, the currently applicable IRS mileage rate for miles driven for the business portion of the trip
should be the maximum used to determine the amount to be reimbursed. 
 3.8 Parking 

If airport parking is necessary, vendors must use long term parking facilities. Additional costs for short term, valet or covered parking
are not reimbursable. 
 3.9 Entertainment 

Entertainment expense is not reimbursable to vendors. Entertainment includes meal expense involving AT&T personnel, golf fees, tickets
to events and related incidental expenses. Hotel charges for a pay-per-view movie, individual sightseeing tours, or other individual activities (i.e., golf, sporting event, movie, etc.) are not reimbursable. 

3.10 Laundry and Cleaning 

Reasonable laundry charges during business trips of seven or more consecutive nights are reimbursable based on actual expenses incurred.

 3.11 Communications 

The actual cost of landline telephone calls for AT&T business are reimbursable. The use of AT&T products is required when
available. 
 AT&T will not reimburse vendors for cell phone bills. With prior consent of the sponsoring AT&T Senior
Manager, only individual calls that exceed a vendor’s rate plan that are necessary to conduct business for AT&T may be reimbursed. 

Charges for high speed internet access are not reimbursable. 
  

 24 

 3.12 Business Meals (Travel and Non-Travel) 

Vendors are expected to find reasonably priced dining alternatives. As a general rule, vendors are expected to spend, $42.00 or less per
day inclusive of tax and gratuity. This includes all meals, beverages and refreshments purchased during the day. Requests for reimbursement should break out the amount for, meals and list the related number of travel days. If breakfast is offered as
part of the hotel accommodation rate, no additional reimbursement will be permitted for breakfast. Vendors may not submit expenses lo cover meals or expenses for an AT&T employee, whether in a home location or on official travel. 

AT&T managers authorizing invoices will be held accountable for ensuring that vendors are following this policy and are spending
Company funds economically. 
 3.13 Flowers, Greeting Cards, Gifts and Incentive Awards 

The cost of gifts, flowers, birthday lunches, or greeting cards is considered a personal expense and is not reimbursable. For example,
vendors making a donation or providing a gift for a fund-raiser for AT&T may not submit such an expense to AT&T for reimbursement 

3.14 Loss or Damage to Personal Property 

The Company assumes no responsibility for loss or damage to a vendor’s personal property during business functions or hours.

 3.15 Publications 

Subscriptions to or purchases of magazines, newspapers and other publications are not reimbursable. 

 

 25 

 ADDENDUM A 

AT&T 2007 Hotel Room Rate Only Guidelines 
  

																	
	City	  	St	  	2007
Guideline	  	City	  	St	  	2007
Guideline	  	City	  	St	  	2007
Guideline
	
***
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	 ***
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***
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***
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***
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***
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*** 
 ***This redacted material has been
omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 26 

 TJR031606.A.008 

Amendment 8 

Between 

Motricity, Inc. 

And 

AT&T Mobility LLC 
  

 1 

 AMENDMENT NO. 8 

TO 

AGREEMENT NO. TJR031606 

This Amendment No. 8 (“Amendment”) to the Master Services Agreement No.TJR031606 between AT&T Mobility LLC,
f/k/a Cingular Wireless LLC, a Delaware limited liability company (“AT&T”) and Motricity, Inc., a Delaware corporation (“Motricity”) (as amended, the “Agreement”), is made and entered into as of
the 1st day of June, 2008 (“Amendment No. 8 Effective Date”). Such parties are referred to herein as a “Party” and collectively as the “Parties”. 

RECITALS 

WHEREAS, Motricity provides certain wireless infrastructure products and services to AT&T pursuant to the Agreement; and 

WHEREAS, AT&T and Motricity desire to amend the Agreement to (i) modify the NPC Cap for availability of the Services under the
Service Level Agreement; and (ii) establish certain understandings with respect to the eventual wind down or transfer of the Services. 

NOW, THEREFORE, in consideration of the foregoing, the mutual covenants herein, and for other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the Parties hereto agree as follows: 
 1. Except as provided herein, all of the
terms, covenants and conditions used but not defined herein shall have the meanings ascribed to them in the Agreement. In the event of a conflict between the terms and conditions hereof, and the terms and conditions of the Agreement, the specific
terms and conditions set forth in this Amendment shall govern. 
 2. NPC Cap Applicable to Storefront Availability. The last sentence of the
section of the Service Level Agreement (Appendix 1.2 of the Agreement) entitled “Service Credits Applicable to Storefront” is hereby deleted in its entirety and replaced with the following: 

*** 
 3. Wind Down Period.
Section 3.4(e) of the Agreement is hereby deleted in its entirety and replaced with the following: 
 Upon thirty
(30) days’ prior written notice from AT&T, Motricity shall reasonably cooperate with AT&T in the orderly and expeditious wind down and/or transition of its Services (in whole or in part) to a different service provider
(“Transfer”). For purposes of clarification, such prior written notice shall not extend the six-month period for termination for convenience. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 2 

	 	(i)	The Transfer will be performed by the Parties in accordance with a mutually agreed upon Statement of Work that will address such items as transition responsibilities
(such as migration of subscribers, subscriber data, premium digital content, transaction data, and/or Merchant integrations), key resources, Transfer timelines, related fees (such as operating expenses to sustain Services from the Cut-Over Date,
defined below), until the Transfer is complete (“Sustainment Fees”). 

  

	 	(ii)	With respect to Sustainment Fees the Parties acknowledge and agree to the following: 

 

	 	A)	Sustainment Fees may include: 

*** 
  

	 	B)	Sustainment Fees will not include: 

*** 
  

	 	(iii)	Motricity will provide all services as may be reasonably be needed by AT&T in connection with the Transfer. 

 

	 	(iv)	Unless otherwise specified by AT&T the minimum period of time to affect such a Transfer will be *** and may be extended upon mutual agreement of the Parties
(“Wind Down Period”). Both Parties are required to make a good faith effort to fulfill the requirements of the Transfer as quickly as possible within the Wind Down Period. 

 

	 	(v)	Services provided by Motricity during the Wind Down Period shall be provided to AT&T at the rates provided for in this Agreement and all terms and conditions of
this Agreement shall remain in full force and effect. 

 4.***  

5. The terms and conditions of the Agreement (including but not limited to the terms and conditions of Amendment No 7 to the Agreement) in all other
respects remain unmodified and in full force and effect. They shall not be further modified except by a written agreement between the Parties. 

IN WITNESS WHEREOF, the Parties have caused this Amendment to Agreement No. TJR031606 to be executed, which may be in duplicate counterparts, each
of which will be deemed to be an original instrument, as of the date the last Party signs. 
  

									
	MOTRICITY, INC.	 		 	AT&T MOBILITY LLC, by its authorized agent, AT&T SERVICES, INC.
					
	By:	 	 /s/ Ryan K. Wuerch
	 		 	By:	 	 ***

									
					
	Printed Name:	 	Ryan K. Wuerch	 		 	Printed Name:	 	 ***

									
					
	Title:	 	Chairman & CEO	 		 	Title:	 	Sr. Contract Manager, Global Strategic Sourcing
					
	Date:	 	8/21/2008	 		 	Date:	 	8/13/2008

 ***This redacted material has been omitted
pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 3 

 AMENDMENT NO. 9 

TO 

AGREEMENT NO. TJR031606 

This Amendment No. 9 (“Amendment”) to the Master Services Agreement No.T1R031606 between AT&T Mobility LLC,
f/k/a Cingular Wireless LL liability company (“AT&T Mobility”) and Motricity, Inc., a Delaware corporation (“Motricity”) (as amended, the “Agreement”), is made and entered into (“Amendment
No. 9 Effective Date”). Such parties are referred to herein as “Party” and collectively as the “Parties”. 

RECITALS 

WHEREAS, Motricity provides certain wireless AT&T Mobility pursuant to the Agreement; and 

WHEREAS, the Agreement expires October 8, 2009; and 

WHEREAS, AT&T Mobility and Motricity desire to amend the Agreement to give AT&T Mobility the option to extend the Terms of
the Agreement. 
 NOW, THEREFORE, in consideration of the foregoing, the mutual covenants herein, and for other good and
valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties hereto agree as follows: 

AGREEMENT 
 1.
Definitions; Order of Precedence. Except as provided herein, all of the terms, covenants and conditions used but not defined herein shall have the meanings ascribed to them in the Agreement. In the event of a conflict between the terms and
the conditions hereof, and the terms and conditions of the Agreement, the specific terms and conditions set forth in this Amendment shall govern. 

2. Option to Extend. In exchange for a one-time option fee of ***, payable upon execution of the Amendment, Motricity hereby grants to AT&T
Mobility the right to extend the term of the Agreement through October 31, 2009 (the “Extension Option’). If AT&T Mobility has not exercised the Extension Option in writing on or before September 15, 2009, the Extension
Option will automatically expire. 
 3. Term. If AT&T Mobility exercises the Extension Option, then the term of the Agreement will be
extended through October 31, 2009 (the “Extended Term”). 
 4. Extension Fees. Upon exercise of the Extension Option,
AT&T Mobility shall pay Motricity *** for providing the Storefront during the Extended Term. Motricity shall provide a credit to AT&T Mobility in the amount of *** against future work in a fashion consistent with the internal accounting
requirements of Motricity. 
 5. Storefront Operations. During the Extended Term, Motricity shall provide the Storefront with the same
functionality and reporting as currently provide to AT&T Mobility under the Agreement. *** 
 6. Service Level Agreement. Upon
execution of this Amendment Number 9 AT&T agrees that effective August 10, 2009, the Service Level Agreement (SLA) relating to content and device onboarding, merchandising, support, and maintenance will no longer apply. As such, beginning
August 10, 2009 and for the duration of this Agreement Motricity will not be subject to any penalties related to SLAs pertaining to these operational functions. 

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 - 1 - 

 7. No Other Modifications. The terms and conditions of the Agreement in all other remain unmodified
and in full force and effect. They shall not be further modified except by a written agreement between the Amendment No. 9 Effective Date. 

IN WITNESS WHEREOF, Motricity and AT&T Mobility have each caused this Amendment to be executed by its duly authorized representative,
which may be in duplicate counterparts, each of which will be deemed to be an original instrument, as of the Amendment No. 9 Effective Date. 
  

									
	AT&T Mobility LLC	 		 	Motricity, Inc
					
	By:	 	 ***
	 		 	By:	 	 /s/ Ryan Wuerch

	Name:	 	 ***
	 		 	Name:	 	 Ryan Wuerch

	Title:	 	 Sr. Chr
	 		 	Title:	 	 Chairman & CEO

 

 - 2 - 

 AMENDMENT NO. 10 

TO 

AGREEMENT NO. TJR031606 

This Amendment No. 10 (“Amendment”) to the Master Services Agreement No.TJR031606 between AT&T Mobility LLC,
f/k/a Cingular Wireless LLC, a Delaware limited liability company (“AT&T Mobility”) and Motricity, Inc., a Delaware corporation (“Motricity”) (as amended, the “Agreement”), is made and entered
into as of the date the last party signs (“Amendment No 10 Effective Date”). Such parties are referred to herein as a “Party” and collectively as the “Parties”. 

RECITALS 

WHEREAS, Motricity provides certain wireless infrastructure products and services to AT&T Mobility pursuant to the Agreement;
and 
 WHEREAS, the Agreement was to expire October 8, 2009 and the Parties have extended the Term to
October 31, 2009 by AT&T Mobility’s exercise of the Extension Option under Amendment 9; and 
 WHEREAS,
AT&T Mobility and Motricity desire to amend the Agreement to further extend the term and to give AT&T Mobility an additional extension option. 

NOW, THEREFORE, in consideration of the foregoing, the mutual covenants herein, and for other good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the Parties hereto agree as follows: 
 AGREEMENT 

 

	1.	Definitions; Order of Precedence. Except as provided herein, all of the terms, covenants and conditions used but not defined herein shall have the meanings
ascribed to them in the Agreement. In the event of a conflict between the terms and conditions hereof, and the terms and conditions of the Agreement, the specific terms and conditions set forth in this Amendment shall govern.

  

	2.	Further Extension/Option to Extend. 

  

	 	(a)	Further Extension. The Extended Term set forth in Amendment 9 is hereby extended an additional six months, now expiring at 11:59 p.m. eastern time,
April 30, 2010 (“Further Extension”). 

  

	 	(b)	Option to Extend. Motricity hereby grants to AT&T Mobility the right to extend the term of the Agreement through October 31, 2010 (the
“Further Extension Option”). AT&T Mobility must provide notice of intent to invoke the Further Extension Option by December 1, 2009. *** 

 

	 	(c)	Termination for Convenience. If AT&T elects the Further Extension Option, then AT&T will have the right to terminate the agreement with 90 days prior
notice, with such notice not to be given earlier than April 30, 2010. Upon termination, AT&T will not be obligated for the monthly invoice fees described herein after the effective date of termination. 

 

	3.	Term. The term of the Agreement will be extended through April 30, 2010 (the “Further Extension”) and, if the Further Extension Option is
exercised, the term may be extended through October 31, 2010 (the “Further Extension Option”). 

 ***This
redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the Commission. 
  

 - 1 - 

	4.	Extension Fees. 

  

	 	(a)	AT&T Mobility shall, pay fees for the Further Extension to April 30, 2010 of *** 

 

	 	(i)	*** 

  

	 	(ii)	*** 

  

	 	(iii)	*** 

  

	 	(iv)	*** 

  

	 	(v)	*** 

  

	5.	Storefront Operations. During the Further Extension, Motricity shall provide the Storefront with the same functionality and reporting as currently provided
AT&T Mobility under the Agreement. *** 

  

	6.	Service level Agreement. The existing service Level Agreement (SLA) relating to content and device onboarding, merchandising, support, and maintenance will apply
during the Further Extension and any Further Extension Option period, however any service credits or non-performance credits applicable to these or any other service levels/metrics in the Agreement will be waived during both such periods. For
purposes of clarity, this Section does not modify any other service level agreements between the parties under any other agreement, except for the Media Mall services provided Agreement set forth in the introductory paragraph of this Amendment. ***

  

	7.	No Other Modifications. The terms and conditions of the Agreement in all other respects remain unmodified and in full force and effect. They shall not be further
modified except by a written agreement between the Parties. 

 IN WITNESS WHEREOF, Motricity and AT&T Mobility
have each caused this Amendment to be executed by its duly authorized representative, which may be in duplicate counterparts, each of which will be deemed to be an original instrument, as of the Amendment No. 10 Effective Date. 

 

									
	Motricity, Inc.	 		 	AT&T Services, Inc
					
	By:	 	 /s/ James Smith
	 		 	By:	 	 /s/ ***

									
					
	Printed Name:	 	 James Smith
	 		 	Printed Name:	 	 ***

									
					
	Title:	 	 President & COO
	 		 	Title:	 	 Vice President, Consumer Supply, Chain AT&T Operations

					
	Date:	 	 10/1/2009
	 		 	Date: 	 	 10/1/2009

				
		 		 		 	On behalf of its affiliates AT&T Mobility LLC

***This redacted material has been omitted pursuant to a request for confidential treatment, and the material has been filed separately with the
Commission. 
  

 - 2 -

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