Document:

Fourth Amendment to Credit Agreement, dated June 9, 2010

 Exhibit 10.1 

EXECUTION VERSION 

FOURTH AMENDMENT TO CREDIT AGREEMENT 

THIS FOURTH AMENDMENT TO CREDIT AGREEMENT (this “Amendment”) is dated as of June 9, 2010 by and among
NATIONAL FINANCIAL PARTNERS CORP. (the “Borrower”); the financial institutions signing below and BANK OF AMERICA, N.A., as administrative agent for the Lenders party to the Credit Agreement referred to below (in such
capacity, together with its successors and assigns in such capacity, the “Administrative Agent”). 

RECITALS 

A. The Borrower, the financial institutions party thereto and the Administrative Agent are parties to the Credit Agreement dated as of
August 22, 2006, amended by certain amendments dated as of January 16, 2007, December 9, 2008 and May 6, 2009 (as the same has been and may hereafter be amended, restated or otherwise modified from time to time, the
“Credit Agreement”). 
 B. The Borrower has requested certain amendments to the Credit Agreement as set forth
herein. 
 C. The Required Lenders are willing to consent to amend the Credit Agreement on the terms and subject to the
conditions set forth herein. 
 NOW, THEREFORE, in consideration of the foregoing and the agreements contained herein,
the parties hereto agree as follows: 
 I. DEFINITIONS. Capitalized terms used herein which are defined in the Credit Agreement
have the same meanings herein as assigned to them in the Credit Agreement, except to the extent such meanings are amended hereby. 
 II.
AMENDMENTS TO CREDIT AGREEMENT. Subject to the satisfaction of each of the conditions set forth herein, the Borrower and the Required Lenders agree that the Credit Agreement is hereby amended as follows: 

A. Definitions. 

1. Section 1.1 of the Credit Agreement is hereby amended by adding the following definitions in the appropriate alphabetical order:

 “‘2010 Convertible Notes’: the Borrower’s Convertible Senior Notes due 2017 issued
under the 2010 Convertible Notes Indenture.” 
 “‘2010 Convertible Notes Indenture’:
that certain indenture between the Borrower and the trustee thereunder related to the issuance of the 2010 Convertible Notes, which shall be in form reasonably acceptable to the Administrative Agent and which shall reflect terms substantially
similar to those contained in the 2010 Convertible Notes Offering Circular, as determined by the Administrative Agent in the exercise of its reasonable discretion.” 

“‘2010 Convertible Notes Maturity Date’: the maturity date of the 2010 Convertible Notes, which
shall be in no case earlier than February 22, 2012.” 

 “‘2010 Convertible Notes Offering Circular”: the
Preliminary Offering Circular for the 2010 Convertible Notes, in substantially the form delivered to the Administrative Agent on June 8, 2010 and to be reasonably acceptable to the Administrative Agent.” 

“‘Permitted Convertible Note Hedge’: one or more call options, capped call options, call spread
options or similar option transactions purchased by the Borrower to hedge its exposure with respect to the issuance and delivery of its Capital Stock upon conversion of the 2007 Convertible Notes or the 2010 Convertible Notes.” 

“‘Permitted Warrant’: any warrant or warrants issued by the Borrower substantially concurrently with
a call spread option or similar option transaction of which a Permitted Convertible Note Hedge comprised a part.” 
 2. The
definitions of “Designated Event Repurchase Payment” and “EBITDA” contained Section 1.1 of the Credit Agreement are each hereby restated in their respective entireties to read as follows: 

“‘Designated Event Repurchase Payment’: (i) in respect of the 2007 Convertible Notes, any
payment made by the Borrower to any holder of the 2007 Convertible Notes on any Designated Event Repurchase Date (as defined in the 2007 Convertible Notes Indenture), and (ii) in respect of the 2010 Convertible Notes, any payment made by the
Borrower to any holder of the 2010 Convertible Notes on any Designated Event Repurchase Date (as defined in the 2010 Convertible Notes Offering Circular and to be defined in a substantially similar manner in the 2010 Convertible Notes
Indenture).” 
 “‘EBITDA’: for any period, Consolidated Net Income for such period
plus, without duplication and to the extent reflected as a charge in the statement of such Consolidated Net Income for such period, the sum of (a) income tax expense, (b) interest expense, amortization or write-off of debt discount
and debt issuance costs and commissions, discounts and other fees and charges associated with Indebtedness (including the Loans), (c) depreciation and amortization expense, (d) amortization of intangibles (including, but not limited to,
goodwill) and organization costs, (e) any non-cash impairment of goodwill and intangible assets up to no greater than $25,000,000 in any four-quarter period and any extraordinary, unusual or non-recurring non-cash expenses or losses (including,
without limitation whether or not otherwise includable as a separate item in the statement of such Consolidated Net Income for such period, non-cash losses on sales of assets outside of the ordinary course of business), (f) any other non-cash
charges, and (g) out-of-pocket closing expenses incurred in connection with entering into a Permitted Convertible Note Hedge, but for clarification purposes excluding the cost itself of any Permitted Convertible Note Hedge, and minus, to
the extent included in the statement of such Consolidated Net Income for such period, the sum of (a) interest income, (b) any extraordinary, unusual or non-recurring income or gains (including, whether or not otherwise includable as a
separate item in the statement of such Consolidated Net Income for such period, gains on the sales of assets outside of the ordinary course of business), (c) any other non-cash income and (d) any cash payments made during such period in
respect of items described in clause (e) above subsequent to the period in which the relevant non-cash expenses or losses were reflected as a charge in the statement of Consolidated Net Income, all as determined on a consolidated basis. For the
purposes of calculating EBITDA for any period of four consecutive fiscal quarters (each, a ‘Reference Period’) (i) if at any time during such Reference Period the Borrower or any Subsidiary shall have made any Material

  

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Disposition, the EBITDA for such Reference Period shall be reduced by an amount equal to the EBITDA (if positive) attributable to the property that is the subject of such Material Disposition for
such Reference Period or increased by an amount equal to the EBITDA (if negative) attributable thereto for such Reference Period and (ii) if during such Reference Period the Borrower or any Subsidiary shall have made a Material Acquisition,
EBITDA for such Reference Period shall be calculated after giving pro forma effect as if such Material Acquisition occurred on the first day of such Reference Period. As used in this definition, pro forma effect shall
mean the equivalent of the EBITDA of the company or business that is the subject of such Material Acquisition after giving effect to any adjustments thereto in accordance with Regulation S-X and the impact of the Management Agreement in respect
thereof. As used in this definition, “Material Disposition” means any Disposition of property or series of related Dispositions of property that yields gross proceeds to the Borrower or any of its Subsidiaries in excess of
$1,000,000. Further, EBITDA will be calculated (A) at all times without taking into account income and expenses attributable to FASB SFAS No. 141R, now known as Financial Accounting Standards Board Accounting Standards Codification (ASC)
805 (‘FASB 141R’ or ‘ASC 805’), and (B) without taking into account the impact of FASB SFAS No. 157 (now known as Financial Accounting Standards Board Accounting Standards Codification (ASC) 820)
(‘ASC 820’) for non-financial assets and liabilities; with the effect that EBITDA shall be calculated at such times in a manner consistent with the method of calculation prior to the implementation of ASC 805 and ASC 820, as
applicable.” 
 3. Clause (k) of the definition of “Indebtedness” is hereby restated in its entirety to read
as follows: 
 “(k) for the purposes of Sections 7.2 and 8.1(e) only, all obligations of such Person in respect of Hedge
Agreements and Permitted Convertible Note Hedges.” 
 4. The definition of “Obligations” contained in
Section 1.1 of the Credit Agreement is hereby amended by inserting at the end thereof the following: 
 “, but
excluding any obligations in connection with, or arising out of, any Permitted Convertible Note Hedge.” 
 5. The
definition of “Specified Hedge Agreement” contained in Section 1.1 of the Credit Agreement is hereby amended by inserting at the end thereof the following: 

“; provided however that for the avoidance of doubt, no Permitted Convertible Note Hedge may be designated as a Specified Hedge
Agreement.” 
 B. Notices. Section 6.7(f) of the Credit Agreement is hereby restated in its entirety to read as
follows: 
 “(f) (i) any development or event that has had or could reasonably be expected to have a
Material Adverse Effect, (ii) any material notices given to the holders of the 2007 Convertible Notes or to the holders of the 2010 Convertible Notes, (iii) a conversion payment or Designated Event Repurchase Payment to any holder of the
2007 Convertible Notes prior to the 2007 Convertible Notes Maturity Date at least ten days prior to the making of such conversion payment or Designated Event Repurchase Payment, or (iv) a conversion payment or Designated Event Repurchase
Payment to any holder of the 2010 Convertible Notes prior to the 2010 Convertible Notes Maturity Date at least ten days prior to the making of such conversion payment or Designated Event Repurchase Payment;” 

 

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 C. Indebtedness. Section 7.2 of the Credit Agreement is hereby amended as
follows: 
 1. By restating in its entirety Section 7.2(a)(iv) as follows: 

“(iv) Hedge Agreements and, provided that no Default or Event of Default shall have occurred and be continuing at the time of the
incurrence thereof, Permitted Convertible Note Hedges, in each case in respect of Indebtedness otherwise permitted hereby, so long as such agreements are not entered into for speculative purposes;” 

2. By restating in its entirety Section 7.2(b) as follows: 

“(b) with respect to the Borrower only: 

(i) up to $250,000,000 in the aggregate principal amount outstanding in unsecured Indebtedness (including, without
limitation, in respect of the 2007 Convertible Notes, but excluding Indebtedness in respect of the 2010 Convertible Notes) and unsecured subordinated Indebtedness; provided (A) the terms thereof are approved by the Required Lenders,
(B) the maturity date thereof is not prior to the date three months after the Revolving Termination Date, and (C) no payments shall be paid or, except as set forth in the 2007 Convertible Notes Indenture with respect to the 2007
Convertible Notes only, be payable on such unsecured Indebtedness or unsecured subordinated Indebtedness until the maturity date thereof except as permitted under Section 7.6(f) and; 

(ii) up to $140,000,000 in aggregate principal amount outstanding in respect of the 2010 Convertible Notes;
provided that (A) no payments shall be paid or, except as described in the 2010 Convertible Notes Offering Circular and set forth in the 2010 Convertible Notes Indenture, be payable on such Indebtedness in respect of the 2010 Convertible
Notes until the maturity date thereof except as permitted under Section 7.6(g), and (B) net proceeds thereof (after discounts and expenses, including the expense of any related Permitted Convertible Note Hedge) are deposited into an
account of the Borrower that is subject to a perfected first priority Lien in favor of the Administrative Agent pursuant to the Security Documents.” 

D. Consolidated Leverage Ratio. Section 7.1(a) of the Credit Agreement is hereby restated in its entirety to read as follows:

 “(a) Consolidated Leverage Ratio. On the last day of each fiscal quarter of the Borrower, permit
the Consolidated Leverage Ratio for the period of four consecutive fiscal quarters ending on such date to exceed 2.5:1.0; provided however, that for the purpose of calculating the Consolidated Leverage Ratio for the four fiscal quarter
period ending June 30, 2010 only, Consolidated Total Debt on the last day of such period shall be reduced by the aggregate amount of unrestricted cash and Cash Equivalents on deposit in accounts which are subject to control agreements in favor
of the Administrative Agent for the benefit of the Secured Parties on such day, up to a maximum reduction for purpose of such calculation equal to the then-outstanding aggregate amount of the 2010 Convertible Notes.” 

 

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 E. Restricted Payments. Section 7.6 of the Credit Agreement is hereby amended as
follows: 
 1. By deleting the word “and” at the end of Section 7.6(e); 

2. By restating in its entirety Section 7.6(f) as follows: 

“(f) the Borrower may make (i) regularly scheduled payments of interest when due on the 2007 Convertible Notes,
(ii) repayments of the 2007 Convertible Notes with its Capital Stock, and (iii) conversion payments or Designated Event Repurchase Payments when due under the 2007 Convertible Notes prior to the 2007 Convertible Notes Maturity Date so long
as no Default or Event of Default exists prior to or after giving effect thereto; provided that the Borrower shall not make cash conversion payments when due under the 2007 Convertible Notes upon the occurrence of (1) a Trading Price
Condition (as defined in the 2007 Convertible Notes Indenture) or (2) a Termination of Trading (as defined in the 2007 Convertible Notes Indenture) unless (A) no Default or Event of Default exists prior to or after giving effect thereto,
(B) in the case of conversion payments upon the occurrence of a Trading Price Condition (the cash portion of such conversion payments, the ‘2007 Trading Price Cash Payments’), after giving effect to such 2007 Trading Price Cash
Payments, if the aggregate amount of all 2007 Trading Price Cash Payments under this Section 7.6(f) and all 2010 Trading Price Cash Payments under (and as defined in) Section 7.6(g) paid on or after January 16, 2007 exceeds
$20,000,000, the Borrower shall have no less than $50,000,000 in Minimum Liquidity determined on a consolidated basis, after giving effect to such 2007 Trading Price Cash Payments, and (C) in the case of conversion payments upon the occurrence
of a Termination of Trading (the cash portion of such conversion payments, the ‘2007 Trading Termination Cash Payments’), after giving effect to such 2007 Trading Termination Cash Payments, if the aggregate amount of all 2007
Trading Termination Cash Payments under this Section 7.6(f) and all 2010 Trading Termination Cash Payments under (and as defined in) Section 7.6(g) paid on or after January 16, 2007 exceeds $20,000,000, the Borrower shall have no less
than $50,000,000 in Minimum Liquidity determined on a consolidated basis, after giving effect to such 2007 Trading Termination Cash Payments. Notwithstanding the foregoing, the Borrower shall not elect to make the distributions described in the
first paragraph under the heading “Conversion Upon Specified Corporate Transactions” in the 2007 Convertible Notes Prospectus Supplement without the consent of the Required Lenders,” 

3. By adding the following new Sections 7.6(g), 7.6(h) and 7.6(i) immediately following Section 7.6(f): 

“(g) the Borrower may make (i) regularly scheduled payments of interest when due on the 2010 Convertible Notes,
(ii) repayments of the 2010 Convertible Notes with its Capital Stock, and (iii) conversion payments or Designated Event Repurchase Payments when due under the 2010 Convertible Notes prior to the 2010 Convertible Notes Maturity Date so long
as no Default or Event of Default exists prior to or after giving effect thereto; provided that the Borrower shall not make cash conversion payments when due under the 2010 Convertible Notes upon the occurrence of (1) a Trading Price
Condition (as described in the 2010 Convertible Notes Offering Circular and to be defined in a substantially similar manner in the 2010 Convertible Notes Indenture) or (2) a 

 

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Termination of Trading (as defined in the 2010 Convertible Notes Offering Circular and to be defined in a substantially similar manner in the 2010 Convertible Notes Indenture) unless (A) no
Default or Event of Default exists prior to or after giving effect thereto, (B) in the case of conversion payments upon the occurrence of a Trading Price Condition (the cash portion of such conversion payments, the ‘2010 Trading Price
Cash Payments’), after giving effect to such 2010 Trading Price Cash Payments, if the aggregate amount of all such 2010 Trading Price Cash Payments under this Section 7.6(g) and all 2007 Trading Price Cash Payments under
Section 7.6(f) paid on or after January 16, 2007 exceeds $20,000,000, the Borrower shall have no less than $50,000,000 in Minimum Liquidity determined on a consolidated basis, after giving effect to such 2010 Trading Price Cash Payments,
and (C) in the case of conversion payments upon the occurrence of a Termination of Trading (the cash portion of such conversion payments, the ‘2010 Trading Termination Cash Payments’), after giving effect to such 2010 Trading
Termination Cash Payments, if the aggregate amount of all such 2010 Trading Termination Cash Payments under this Section 7.6(g) and all 2007 Trading Termination Cash Payments under Section 7.6(f) paid on or after January 16, 2007
exceeds $20,000,000, the Borrower shall have no less than $50,000,000 in Minimum Liquidity determined on a consolidated basis, after giving effect to such 2010 Trading Termination Cash Payments. Notwithstanding the foregoing, the Borrower shall not
elect to make the distributions described in the first paragraph under the heading “Conversion Upon Specified Corporate Transactions” in the 2010 Convertible Notes Offering Circular without the consent of the Required Lenders; 

(h) the Borrower may make any delivery or payment (i) in connection with, or as part of, the termination or
settlement of any Permitted Warrant, (ii) in connection with entering into a Permitted Convertible Note Hedge in respect of the 2007 Convertible Notes or the 2010 Convertible Notes, and (iii) in connection with replacement of any existing
Permitted Convertible Note Hedge with a substantially similar Permitted Convertible Note Hedge; and 
 (i) during
the period from June 10, 2010 through and including July 30, 2010, the Borrower will be permitted to repurchase, redeem or defease an aggregate principal amount of 2007 Convertible Notes not in excess of an amount equal to the gross
proceeds of the 2010 Convertible Notes, so long as (A) both immediately before and after giving effect to any such payment, no Default or Event of Default shall have occurred and be continuing, and (B) after giving effect to such payment,
Minimum Liquidity shall be not less than $50,000,000.” 
 F. Amendments to Material Agreements. Section 7.14 of
the Credit Agreement is hereby restated in its entirety to read as follows: 
 “7.14 Changes to Material
Agreements. Enter into or give any amendment, waiver or other modifications of or to any Management Agreement if the effect thereof, either individually or as part of any series of amendments, waivers or other modification of or to any
Management Agreements, would reasonably be expected to have a Material Adverse Effect. Without the prior written consent of the Required Lenders, amend, modify or change any material term or condition of, or give any consent or waiver under
(i) the 2007 Convertible Notes Indenture or any of the 2007 Convertible Notes, or (ii) the 2010 Convertible Notes Indenture or any of the 2010 Convertible Notes, in each case, in 

 

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a manner adverse to the Borrower or the Lenders (including, with respect to each such series of notes and the documentation evidencing same, any modification or amendment that would shorten the
final maturity or average life to maturity or increase the amount of conversion payments or require any payment to be made sooner than originally scheduled or increase the interest rate applicable thereto). For the avoidance of doubt, no written
consent or waiver is required for any conversion or exchange rate adjustment with respect to any convertible or exchangeable debt securities made pursuant to their terms.” 

G. Events of Default. Section 8.1(j) of the Credit Agreement is hereby restated in its entirety to read as follows:

 “(j) (A) any “person” or “group” (as such terms are used in Sections 13(d) and 14(d)
of the Exchange Act), shall become, or obtain rights (whether by means of warrants, options or otherwise) to become, the “beneficial owner” (as defined in Rules 13d-3 and 13d-5 under the Exchange Act), directly or indirectly, of more than
51% of the outstanding common stock or aggregate ordinary voting power of the Borrower or (B) the occurrence of (i) a “Fundamental Change” (as defined in the 2007 Convertible Notes Indenture and/or in the 2010 Convertible Notes
Indenture), (ii) any combination, merger, binding share exchange, sale or conveyance of all or substantially all of the Borrower’s property and assets or other event or circumstance described in the last paragraph under the heading
“Conversion Upon Specified Corporate Transactions” in the 2007 Convertible Notes Prospectus Supplement or in the 2010 Convertible Notes Offering Circular, or (iii) a “change of control” (howsoever defined) or similar
provision in the 2007 Convertible Notes Indenture, the 2010 Convertible Notes Indenture, or any other agreement evidencing the 2007 Convertible Notes or the 2010 Convertible Notes or other Indebtedness permitted under Section 7.2(b);”

 H. No Further Amendments. Except as specifically amended hereby, the text of the Credit Agreement and of all
other Loan Documents shall remain unchanged and in full force and effect. 
 III. REFERENCES IN LOAN DOCUMENTS; CONFIRMATION OF
SECURITY. All references to the “Credit Agreement” in all Loan Documents shall, from and after the date hereof, refer to the Credit Agreement, as amended by this Amendment, and all Obligations shall be secured by and be
entitled to the benefits of the Security Documents. All Security Documents heretofore executed by any Loan Party shall remain in full force and effect and, by each Loan Party’s signature hereto, such Security Documents are hereby ratified and
affirmed. 
 IV. REPRESENTATIONS, WARRANTIES AND COVENANTS. The Borrower hereby represents and warrants to, and covenants and
agrees with, the Administrative Agent and the Lenders that: 
 A. The execution and delivery of this Amendment and the Loan
Documents to which any Loan Party is a party have been duly authorized by all requisite action on the part of such Loan Party. 

B. The representations and warranties of the Loan Parties contained in the Credit Agreement and the other Loan Documents are true and
correct in all material respects on and as of the date of this Amendment as though made at and as of such date, except to the extent (a) such representations and warranties are made with reference to an earlier date, in which case each such
representation and warranty shall be true and correct in all material respects as of such date only and (b) inaccuracies resulting from transactions prior to the date hereof which were expressly permitted under the Loan Documents, as
applicable. 
  

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 C. Both before and after giving effect to this Amendment, no Default or Event of Default
shall have occurred and be continuing. 
 D. As of the Amendment Closing Date (as defined below), no Loan Party has any grounds,
and hereby agrees not to challenge (or to allege or to pursue any matter, cause or claim arising under or with respect to), in any case based upon acts or omissions of the Administrative Agent or any Lender, the effectiveness, genuineness, validity,
collectibility or enforceability of the Credit Agreement or any of the other Loan Documents, the Obligations, the Liens securing any of the Obligations, or any of the terms or conditions of any Loan Document. 

E. Each of the Loan Documents constitutes the legal, valid and binding obligation of each Loan Party signatory thereto, enforceable
against it in accordance with its respective terms, except as the enforcement may be subject to bankruptcy, insolvency, reorganization, moratorium and similar laws affecting the rights and remedies of creditors generally or the application of
principles of equity, whether in any action at law or proceeding in equity, and subject to the availability of the remedy of specific performance or of any other equitable remedy or relief to enforce any right thereunder. 

V. CONDITIONS TO THIS AMENDMENT. The effectiveness of this Amendment is conditioned on satisfaction of the following conditions (the date
on which all such conditions are satisfied, the “Amendment Closing Date”): 
 A. Amendment. The Loan
Parties shall have executed and delivered to the Administrative Agent this Amendment and the Consent and Acknowledgement attached hereto. 

B. Other Matters. All legal matters incident to the transactions hereby contemplated shall be reasonably satisfactory to the
Administrative Agent’s counsel. 
 C. Fees. The Borrower shall have paid all fees agreed to be paid by the Borrower
pursuant to Section VI(A) below. 
 VI. MISCELLANEOUS. 

A. As provided in the Credit Agreement, the Borrower agrees to reimburse the Administrative Agent upon demand for all reasonable fees and
disbursements of counsel to the Administrative Agent incurred in connection with the preparation of this Amendment and the other documents executed in connection herewith. 

B. THIS AMENDMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK. 

C. This Amendment may be executed by the parties hereto in several counterparts hereof and by the different parties hereto on separate
counterparts hereof, all of which counterparts shall together constitute one and the same agreement. Delivery of an executed signature page of this Amendment by facsimile transmission shall be effective as an in-hand delivery of an original executed
counterpart hereof. 
 [The next pages are the signature pages.] 

 

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 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be duly executed
as a sealed instrument by their duly authorized representatives, all as of the day and year first above written. 
  

			
	NATIONAL FINANCIAL PARTNERS CORP.
		
	By:	 	 /s/ Donna Blank

		 	Name:  Donna Blank
		 	Title:    EVP and CFO
	
	BANK OF AMERICA, N.A., as Administrative Agent
		
	By:	 	 /s/ Matthew S. Hichbom

		 	Name:  Matthew S. Hichbom
		 	Title:    Assistant Vice President
	
	BANK OF AMERICA, N.A., as a Lender
		
	By:	 	 /s/ Richard M. Williams

		 	Name:  Richard M. Williams
		 	Title:    SVP
	
	BANK OF AMERICA, N.A., as Issuing Lender
		
	By:	 	 /s/ Richard M. Williams

		 	Name:  Richard M. Williams
		 	Title:    SVP
	
	BANK OF AMERICA, N.A., as Swingline Lender
		
	By:	 	 /s/ Richard M. Williams

		 	Name:  Richard M. Williams
		 	Title:    SVP

  

(signatures continued) 
  

 Signature Page to Fourth Amendment 

			
	JPMORGAN CHASE BANK, N.A., as Syndication Agent
		
	By:	 	 /s/ James Coffman

		 	Name:  James Coffman
		 	Title:    Managing Director
	
	JPMORGAN CHASE BANK, N.A., as a Lender
		
	By:	 	 /s/ James Coffman

		 	Name:  James Coffman
		 	Title:    Managing Director

  

(signatures continued) 
  

 Signature Page to Fourth Amendment 

			
	WELLS FARGO BANK, N.A., as Co-Documentation Agent
		
	By:	 	 /s/ Dan O’Donnell

		 	Name:  Dan O’Donnell
		 	Title:    Senior Vice President
	
	WELLS FARGO BANK, N.A., as a Lender
		
	By:	 	 /s/ Dan O’Donnell

		 	Name:  Dan O’Donnell
		 	Title:    Senior Vice President

(signatures continued) 
  

 Signature Page to Fourth Amendment 

			
	UBS SECURITIES, LLC, as Co-Documentation Agent
		
	By:	 	  

		 	Name:
		 	Title:
		
	By:	 	  

		 	Name:
		 	Title:
	
	UBS AG, STAMFORD BRANCH, as a Lender
		
	By:	 	  

		 	Name:
		 	Title:
		
	By:	 	  

		 	Name:
		 	Title:

 (signatures continued)

  

 Signature Page to Fourth Amendment 

					
	UNION BANK OF CALIFORNIA, N.A., as a Lender
		
	 By:
	 	  

		 	 Name:
	 	
		 	 Title:
	 	

  
 (signatures
continued) 
  

 Signature Page to Fourth Amendment 

					
	TD BANK, N.A., as a Lender
		
	By:	 	 /s/ Deborah Grannese

		 	Name:	 	Deborah Grannese
		 	Title:	 	Senior Vice President

  

(signatures continued) 
  

 Signature Page to Fourth Amendment 

					
	 US BANK, N.A., as a Lender

		
	 By:
	 	  

		 	 Name:
	 	
		 	 Title:
	 	

  
 (signatures
continued) 
  

 Signature Page to Fourth Amendment 

					
	KEYBANK NATIONAL ASSOCIATION, as a Lender
		
	By:	 	 /s/ Jeff Kalinowski

		 	Name:	 	Jeff Kalinowski
		 	Title:	 	Senior Vice President

  

(signatures continued) 
  

 Signature Page to Fourth Amendment 

					
	ING CAPITAL LLC, as a Lender
		
	By:	 	 /s/ Kunduck Moon

		 	Name:	 	Kunduck Moon
		 	Title:	 	Managing Director

  

(signatures continued) 
  

 Signature Page to Fourth Amendment 

					
	 HSBC BANK USA, N.A., as a Lender

		
	 By:
	 	  

		 	 Name:
	 	
		 	 Title:
	 	

  
 (signatures
continued) 
  

 Signature Page to Fourth Amendment 

					
	CAPITAL ONE BANK / NORTH FORK BANK, as a Lender
		
	By:	 	 Enrico Panno

		 	Name:	 	Enrico Panno
		 	Title:	 	Senior Vice President

 Signature Page to
Fourth AmendmentPPO Executive Plan for Stein Mart, Inc

 Exhibit 10.1 

 
  
  

 
 Summary Plan Description 

PPO Executive Plan 

for 

 

 

  
  

Group Number: 706344 

Effective Date: January 1, 2010 

 Table of Contents 

 

			
	 Introduction
	  	1
	 How to Use this Document
	  	1
	 Information about Defined Terms
	  	1
	 Your Contribution to the Benefit Costs
	  	1
	 Customer Service and Claims Submittal
	  	1
		
	 Section 1: What’s Covered—Benefits
	  	3
	 Accessing Benefits
	  	3
	 Copayment
	  	3
	 Eligible Expenses
	  	4
	 Payment Information
	  	5
	 Annual Deductible
	  	5
	 Out-of-Pocket Maximum
	  	5
	 Maximum Plan Benefit
	  	5
	 Benefit Information
	  	6
	 1. Acupuncture Services
	  	6
	 2. Ambulance Services - Emergency only
	  	6
	 3. Dental Services - Accident only
	  	7
	 4. Durable Medical Equipment
	  	8
	 5. Emergency Health Services
	  	9
	 6. Hearing Aids
	  	10
	 7. Home Health Care
	  	11
	 8. Hospice Care
	  	12
	 9. Hospital - Inpatient Stay
	  	12
	 10. Infertility Services
	  	13
	 11. Injections received in a Physician’s Office
	  	13
	 12. Maternity Services
	  	14
	 13. Mental Health Services
	  	15
	 14. Neurobiological Disorders - Mental Health Services for Autism Spectrum Disorders
	  	16
	 15. Nutritional Counseling
	  	18
	 16. Ostomy Supplies
	  	18
	 17. Outpatient Surgery, Diagnostic and Therapeutic Services
	  	19
	 18. Physician’s Office Services
	  	21
	 19. Professional Fees for Surgical and Medical Services
	  	22
	 20. Prosthetic Devices
	  	22
	 21. Reconstructive Procedures
	  	23
	 22. Rehabilitation Services - Outpatient Therapy
	  	23
	 23. Skilled Nursing Facility/Inpatient Rehabilitation Facility Services
	  	24
	 24. Spinal Treatment
	  	24
	 25. Substance Use Disorder Services
	  	25
	 26. Temporomandibular Joint Dysfunction (TMJ)
	  	26
	 27. Transplantation Services
	  	27
	 28. Urgent Care Center Services
	  	28
	 29. Cancer Resource Services
	  	29
	 30. Nutrition
	  	30
		
	 Section 2: What’s Not Covered—Exclusions
	  	31
	 How We Use Headings in this Section
	  	31
	 We Do not Pay Benefits for Exclusions
	  	31

 
  

 i 

			
	 A. Comfort or Convenience
	  	31
	 B. Drugs (covered through Pharmacy Benefit Provider)
	  	31
	 C. Mental Health/Substance Use Disorder
	  	31
	 D. Physical Appearance
	  	32
	 E. Providers
	  	32
	 F. Services Provided under Another Plan
	  	32
	 G. All Other Exclusions
	  	32
		
	 Section 3: Description of Network and Non-Network Benefits
	  	33
	 Network Benefits
	  	33
	 Non-Network Benefits
	  	34
	 Your Responsibility for Notification
	  	35
	 Emergency Health Services
	  	35
		
	 Section 4: When Coverage Begins
	  	36
	 How to Enroll
	  	36
	 If You Are Hospitalized When Your Coverage Begins
	  	36
	 If You Are Eligible for Medicare
	  	36
	 Who is Eligible for Coverage
	  	37
	 Eligible Person
	  	37
	 Dependent
	  	37
	 When to Enroll and When Coverage Begins
	  	38
	 Initial Enrollment Period
	  	38
	 Open Enrollment Period
	  	38
	 New Eligible Persons
	  	38
	 Adding New Dependents
	  	39
	 Special Enrollment Period
	  	40
		
	 Section 5: How to File a Claim
	  	41
	 If You Receive Covered Health Services from a Network Provider
	  	41
	 Filing a Claim for Benefits
	  	41
		
	 Section 6: Questions, Complaints and Appeals
	  	44
	 What to Do First
	  	44
	 How to Appeal a Claim Decision
	  	44
	 Appeal Process
	  	45
	 Appeals Determinations
	  	45
	 Urgent Claim Appeals that Require Immediate Action
	  	45
	 Voluntary External Review Program
	  	46
		
	 Section 7: Coordination of Benefits
	  	47
	 Benefits When You Have Coverage under More than One Plan
	  	47
	 When Coordination of Benefits Applies
	  	47
	 Definitions
	  	47
	 Order of Benefit Determination Rules
	  	49
	 Effect on the Benefits of this Plan
	  	50
	 Right to Receive and Release Needed Information
	  	51
	 Payments Made
	  	51
	 Right of Recovery
	  	52

 
  

 ii 

			
	 Section 8: When Coverage Ends
	  	53
	 General Information about When Coverage Ends
	  	53
	 Events Ending Your Coverage
	  	54
	 The Entire Plan Ends
	  	54
	 You Are No Longer Eligible
	  	54
	 The Claims Administrator Receives Notice to End Coverage
	  	54
	 Participant Retires or Is Pensioned
	  	54
	 Other Events Ending Your Coverage
	  	55
	 Fraud, Misrepresentation or False Information
	  	55
	 Material Violation
	  	55
	 Improper Use of ID Card
	  	55
	 Failure to Pay
	  	55
	 Threatening Behavior
	  	55
	 Coverage for a Handicapped Child
	  	56
	 Extended Coverage for Total Disability
	  	56
	 Extended Coverage for Full-time Students
	  	56
	 Continuation of Coverage
	  	57
	 Continuation Coverage under Federal Law (COBRA)
	  	57
	 Qualifying Events for Continuation Coverage under Federal Law (COBRA)
	  	57
	 Notification Requirements and Election Period for Continuation Coverage under Federal Law (COBRA)
	  	58
	 Terminating Events for Continuation Coverage under Federal Law (COBRA)
	  	59
		
	 Section 9: General Legal Provisions
	  	61
	 Plan Document
	  	61
	 Relationship with Providers
	  	61
	 Your Relationship with Providers
	  	61
	 Incentives to Providers
	  	62
	 Incentives to You
	  	62
	 Rebates and Other Payments
	  	62
	 Interpretation of Benefits
	  	62
	 Administrative Services
	  	63
	 Amendments to the Plan
	  	63
	 Clerical Error
	  	63
	 Information and Records
	  	63
	 Examination of Covered Persons
	  	64
	 Workers’ Compensation not Affected
	  	64
	 Medicare Eligibility
	  	64
	 Subrogation and Reimbursement
	  	65
	 Refund of Overpayments
	  	66
	 Limitation of Action
	  	67
		
	 Section 10: Glossary of Defined Terms
	  	68

  

 

 iii 

  

Introduction 
 We are pleased to provide
you with this Summary Plan Description (SPD). This SPD describes your Benefits, as well as your rights and responsibilities, under the Plan. There are other medical plans offered by Stein Mart based on eligibility. In case of conflict between the
summary plan document and the plan document, the plan acknowledges that the plan document takes precedence and will prevail. 
 How to Use
this Document 
 We encourage you to read your SPD and any attached Riders and/or Amendments carefully. 

We especially encourage you to review the Benefit limitations of this SPD by reading (Section 1: What’s Covered—Benefits) and (Section 2:
What’s Not Covered—Exclusions). You should also carefully read (Section 9: General Legal Provisions) to better understand how this SPD and your Benefits work. You should call the Claims Administrator if you have questions about the limits
of the coverage available to you. 
 Many of the sections of the SPD are related to other sections of the document. You may not have all of the
information you need by reading just one section. We also encourage you to keep your SPD and any attachments in a safe place for your future reference. 

Please be aware that your Physician does not have a copy of your SPD and is not responsible for knowing or communicating your Benefits. 

Information about Defined Terms 
 Because
this SPD is a legal document, we want to give you information about the document that will help you understand it. Certain capitalized words have special meanings. We have defined these words in (Section 10: Glossary of Defined Terms). You can refer
to Section 10 as you read this document to have a clearer understanding of your SPD. 
 When we use the words “we”,
“us”, and “our” in this document, we are referring to the Plan Sponsor. When we use the words “you” and “your” we are referring to people who are Covered Persons as the term is defined in (Section 10: Glossary
of Defined Terms). 
 Your Contribution to the Benefit Costs 

The Plan may require the Participant to contribute to the cost of coverage. Contact your benefits representative for information about any part of this
cost you may be responsible for paying. 
 Customer Service and Claims Submittal 

Please make note of the following information that contains Claims Administrator department names and telephone numbers. 

Customer Service Representative (questions regarding Coverage or procedures): As shown on your ID card. 

Prior Notification: As shown on your ID card. 

Mental Health/Substance Use Disorder Services Designee: As shown on your ID card. 

 
  
  

 1 

			
	 Claims Submittal Address:
  
	 	
	 UnitedHealthcare Insurance Company

Attn: Claims
 PO
Box 740800
 Atlanta, Georgia 30374-0800
	 	
		
	 Requests for Review of Denied Claims and Notice of Complaints:

 
 Name and Address For Submitting Requests:

 
	 	
	 UnitedHealthcare Insurance Company

PO Box 30432
 Salt
Lake City, Utah 84130-0432
	 	

  
  

 
  

 2 

  

Section 1: What’s Covered—Benefits 
  

	
	
This section provides you with information about:
  

•   Accessing Benefits.

 
 •   Copayments and
Eligible Expenses.
  

•   Annual Deductible, Out-of-Pocket Maximum and Maximum Plan Benefit.

 
 •   Covered Health
Services. We pay Benefits for the Covered Health Services described in this section unless they are listed as not covered in (Section 2: What’s Not Covered—Exclusions).

 
 •   Covered Health
Services that require you to notify the Claims Administrator before you receive them.
  

Accessing Benefits 
 You can choose to
receive either Network Benefits or Non-Network Benefits. To obtain Network Benefits you must see a Network Physician or other Network provider. 

You must show your identification card (ID card) every time you request health care services from a Network provider. If you do not show your ID
card, Network providers have no way of knowing that you are enrolled under the Plan. As a result, they may bill you for the entire cost of the services you receive. For details about when Network Benefits apply, see (Section 3: Description of
Network and Non-Network Benefits). 
 Benefits are available only if all of the following are true: 

 

	 	•	 	 Covered Health Services are received while the Plan is in effect. 

 

	 	•	 	 Covered Health Services are received prior to the date that any of the individual termination conditions listed in (Section 8: When Coverage Ends)
occurs. 

  

	 	•	 	 The person who receives Covered Health Services is a Covered Person and meets all eligibility requirements specified in the Plan.

 Depending on the geographic area and the service you receive, you may have access through the Claims Administrator’s
Shared Savings Program to non-Network providers who have agreed to discount their charges for Covered Health Services. If you receive Covered Health Services from these providers, and if your Copayment is expressed as a percentage of Eligible
Expenses for Non-Network Benefits, that percentage will remain the same as it is when you receive Covered Health Services from non-Network providers who have not agreed to discount their charges; however, the total that you owe may be less when you
receive Covered Health Services from Shared Savings Program providers than from other non-Network providers, because the Eligible Expenses may be a lesser amount. 

Copayment 
 Copayment is the amount you
pay each time you receive certain Covered Health Services. For a complete definition of Copayment, see (Section 10: Glossary of Defined Terms). Copayment amounts are listed on the following pages next to the description for each Covered Health
Service. Please note that when Copayments are calculated as a percentage (rather than as a set dollar amount) the percentage is based on Eligible Expenses. 
  

 
  

 3 

 Eligible Expenses 

Eligible Expenses for Covered Health Services, incurred while the Plan is in effect, are determined by us or by our designee. In almost all cases our
designee is the Claims Administrator. For a complete definition of Eligible Expenses that describes how payment is determined, see (Section 10: Glossary of Defined Terms). 

We have delegated to the Claims Administrator the discretion and authority to determine on our behalf whether a treatment or supply is a Covered Health
Service and how the Eligible Expense will be determined and otherwise covered under the Plan. 
 For Network Benefits, you are not responsible
for any difference between the Eligible Expenses and the amount the provider bills. For Non-Network Benefits, you are responsible for paying, directly to the non-Network provider, any difference between the amount the provider bills you and the
amount we will pay for Eligible Expenses. 
 Special Note Regarding Medicare 

If you are enrolled for Medicare on a primary basis (Medicare pays before we pay Benefits under the Plan), the notification requirements described in this
SPD do not apply to you. Since Medicare is the primary payer, we will pay as secondary payer as described in (Section 7: Coordination of Benefits). You are not required to notify the Claims Administrator before receiving Covered Health Services.

  
  

 

 4 

 Payment Information 
  

					
	Payment Term	  	Description	  	Amounts
			
	Annual Deductible	  	The amount you pay for Covered Health Services before you are eligible to receive Benefits.	  	 Network

No Annual Deductible.

			
	 	  	 	  	 Non-Network

No Annual Deductible.
  

			
	 Out-of-
 Pocket
Maximum
	  	The maximum you pay, out of your pocket, in a calendar year for Copayments.	  	 Network

No Out-of-Pocket Maximum.

	 	  	 	  	 Non-Network

No Out-of-Pocket Maximum.
  

			
	Maximum Plan Benefit	  	The maximum amount we will pay for excess Benefits during the entire period of time you are enrolled under the Plan.	  	 Combined Network and Non-Network

Tier 1 - $25,000 per family per calendar year.

Tier 2 - $10,000 per family per calendar year.

 
 Combined Network and Non-Network

 $2,000,000 per Covered Person.

  

  
  

 5 

 Benefit Information 
  

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	1. Acupuncture Services	  	Network	  		  		  	
	Acupuncture services for pain therapy when performed by a provider in the provider’s office.	  	No	  	0%	  	N/A	  	N/A
					
	 	  	 Non-Network

No
	  	 0%

 
	  	 N/A

 
	  	 N/A

 

	2. Ambulance Services - Emergency only	  	Network	  		  		  	
	Emergency ground or air ambulance transportation by a licensed ambulance service to the nearest Hospital where Emergency Health Services can be performed.	  	No	  	0% per transport	  	N/A	  	N/A
		  	Non-Network	  		  		  	
		  	No	  	0% per transport	  	N/A	  	N/A

  

 
  

 6 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	 3. Dental Services - Accident only

Dental services when all of the following are true:
	  	 Network

No
	  	0%	  	N/A	  	N/A
					
	 •   Treatment is necessary because of accidental damage.

 
 •   Dental services are
received from a Doctor of Dental Surgery, “D.D.S.” or Doctor of Medical Dentistry, “D.M.D.”.
  

The dental damage is severe enough that initial contact with a Physician or dentist occurred within 72 hours of the accident.

 
 Benefits are available only for treatment of a sound, natural tooth. The Physician or
dentist must certify that the injured tooth was:
	  	 Non-Network

No
	  	0%	  	N/A	  	N/A
					
	 •   A virgin or unrestored tooth, or

 
 •   A tooth that has no
decay, no filling on more than two surfaces, no gum disease associated with bone loss, no root canal therapy, is not a dental implant and functions normally in chewing and speech.

 
 Dental services for final treatment to repair the damage must be both of the
following:
  

•   Started within three months of the accident.

 
 •   Completed within 12
months of the accident.
  
 Please note that dental damage that occurs as a
result of normal activities of daily living or extraordinary use of the teeth is not considered an “accident”. Benefits are not available for repairs to teeth that are injured as a result of such activities.
	  		  		  		  	

  
  

 

 7 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	 4. Durable Medical Equipment

Durable Medical Equipment that meets each of the following criteria:
	  	 Network

No
	  	0%	  	N/A	  	N/A
					
	 •   Ordered or provided by a Physician for outpatient use.

 
 •   Used for medical
purposes.
  

•   Not consumable or disposable.

 
 •   Not of use to a
person in the absence of a disease or disability.
  
 Examples of Durable
Medical Equipment include:
  

•   Equipment to assist mobility, such as a standard wheelchair.

 
 •   A standard
Hospital-type bed.
  

•   Oxygen and the rental of equipment to administer oxygen (including tubing, connectors and
masks).
  

•   Delivery pumps for tube feedings (including tubing and connectors).

 
 •   Braces, including
necessary adjustments to shoes to accommodate braces. Braces that stabilize an Injured body part and braces to treat curvature of the spine are considered Durable Medical Equipment and are a Covered Health Service. Braces that straighten or change
the shape of a body part are orthotic devices, and are excluded from coverage.
  
  

 
	  	 Non-Network

No
	  	  
 0%
	  	  
 N/A
	  	  
 N/A

 
  
  

 8 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	 •   Mechanical equipment necessary
for the treatment of chronic or acute respiratory failure (except that air-conditioners, humidifiers, dehumidifiers, air purifiers and filters, and personal comfort items are excluded from coverage).

 
	  	 	  	 	  	 	  	 
	 5. Emergency Health Services

Services that are required to stabilize or initiate treatment in an Emergency. Emergency Health Services must be received on an outpatient basis at a
Hospital or Alternate Facility.
	  	 Network

No
	  	  
 0%
	  	  
 N/A
	  	  
 N/A

					
	You will find more information about Benefits for Emergency Health Services in (Section 3: Description of Network and Non-Network Benefits).	  	 Non-Network

No
	  	  
 0%
	  	  
 N/A
	  	  
 N/A

 
  
  

 9 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	6. Hearing Aids	  	Network	  		  		  	
	 The Plan pays Benefits for hearing aids required for the correction of a hearing impairment (a reduction in the ability to perceive
sound which may range from slight to complete deafness). Hearing aids are electronic amplifying devices designed to bring sound more effectively into the ear. A hearing aid consists of a microphone, amplifier and receiver.

 
	  	No	  	0%	  	N/A	  	N/A
	  
 Benefits are available for a hearing aid that is purchased as a
result of a written recommendation by a Physician. Benefits are provided for the hearing aid and for charges for associated fitting and testing.
  

Benefits do not include bone anchored hearing aids. Bone anchored hearing aids are a Covered Health Service for which Benefits are available under the
applicable medical/surgical Covered Health Services categories in this section only for Covered Persons who have either of the following:
  

•   craniofacial anomalies whose abnormal or absent ear canals preclude the use of a wearable
hearing aid; or
  

•   hearing loss of sufficient severity that it would not be adequately remedied by a
wearable hearing aid.
	  		  		  		  	
		  	 Non-Network

No
	  	  
 0%
	  	  
 N/A
	  	  
 N/A

 
  
  

 10 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	7. Home Health Care	  	Network	  		  		  	
	 Services received from a Home Health Agency that are both of the following:

 
 •   Ordered by a
Physician.
  

•   Provided by or supervised by a registered nurse in your home.

 
	  	No	  	0%	  	N/A	  	N/A
	 Benefits for Home Health Agency services include private duty nursing.

 
 Skilled care is skilled nursing, skilled teaching, and skilled rehabilitation
services when all of the following are true:
  

•   It must be delivered or supervised by licensed technical or professional medical
personnel in order to obtain the specified medical outcome, and provide for the safety of the patient.
  

•   It is ordered by a Physician.

 
 •   It requires clinical
training in order to be delivered safely and effectively.
	  	 Non-Network

No
	  	  
 0%
	  	  
 N/A
	  	  
 N/A

 
  
  

 11 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	8. Hospice Care	  	Network	  		  		  	
	Hospice care that is recommended by a Physician. Hospice care is an integrated program that provides comfort and support services for the terminally ill. Hospice care includes
physical, psychological, social and spiritual care for the terminally ill person, and short-term grief counseling for immediate family members. Benefits are available when hospice care is received from a licensed hospice agency.	  	No	  	0%	  	N/A	  	N/A
		  	Non-Network	  		  		  	
	 	  	No	  	0%	  	N/A	  	N/A
	9. Hospital - Inpatient Stay	  	Network	  		  		  	
	 Inpatient Stay in a Hospital. Benefits are available for:

 
 •   Services and
supplies received during the Inpatient Stay.
  

•   Room and board.

 
 Benefits for Physician services are described under Professional Fees for Surgical
and Medical Services.
	  	No	  	0%	  	N/A	  	N/A
		  	Non-Network	  		  		  	
		  	No	  	0%	  	N/A	  	N/A

  

 
  

 12 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	10. Infertility Services	  	Network	  		  		  	
	Services for the treatment of infertility when provided by or under the direction of a Physician.	  	No	  	0%	  	N/A	  	N/A
		  	Non-Network	  		  		  	
	 	  	No	  	0%	  	N/A	  	N/A
	11. Injections received in a Physician’s Office	  	Network	  		  		  	
	Benefits are available for injections received in a Physician’s office when no other health service is received, for example allergy immunotherapy.	  	No	  	0% per injection	  	N/A	  	N/A
		  	Non-Network	  		  		  	
		  	No	  	0% per injection	  	N/A	  	N/A

  

 
  

 13 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	12. Maternity Services	  	Network	  	
	 Benefits for Pregnancy will be paid at the same level as Benefits for any other condition, Sickness or Injury. This includes all
maternity-related medical services for prenatal care, postnatal care, delivery, and any related complications.
  

There are special prenatal programs to help during Pregnancy. They are completely voluntary and there is no extra cost for participating in the programs.
To sign up, you should notify the Claims Administrator during the first trimester, but no later than one month prior to the anticipated childbirth.
	  	No	  	Same as Physician’s Office Services, Professional Fees, Hospital-Inpatient Stay, Outpatient Diagnostic and Therapeutic Services.
			
	 We will pay Benefits for an Inpatient Stay of at least:
  

•   48 hours for the mother and newborn child following a normal vaginal delivery.

 
 •   96 hours for the
mother and newborn child following a cesarean section delivery.
  
 If the
mother agrees, the attending provider may discharge the mother and/or the newborn child earlier than these minimum time frames.
	  		  	
		  	Non-Network	  		  		  	
		  	No	  	Same as Physician’s Office Services, Professional Fees, Hospital-Inpatient Stay, Outpatient Diagnostic and Therapeutic
Services.

  
  

 

 14 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	13. Mental Health Services	  	Network	  		  		  	
	 Mental Health Services include those received on an inpatient or Intermediate Care basis in a Hospital or Alternate Facility, and those
received on an outpatient basis in a provider’s office or at an Alternate Facility.
  

Benefits for Mental Health Services include:
	  	No	  	0%	  	N/A	  	N/A
					
	 ¡   mental health evaluations and assessment;
	  		  		  		  	
					
	 ¡   diagnosis;
	  		  		  		  	
					
	 ¡   treatment planning;
	  		  		  		  	
					
	 ¡   referral services;
	  		  		  		  	
					
	 ¡   medication management;
	  		  		  		  	
					
	 ¡   inpatient services;
	  		  		  		  	
					
	 ¡   partial hospitalization/day treatment;
	  		  		  		  	
					
	 ¡   intensive outpatient treatment;
	  		  		  		  	
					
	 ¡   services at a Residential Treatment
Facility;
	  		  		  		  	
					
	 ¡   individual, family and group therapeutic services;
and
	  		  		  		  	
					
	 ¡   crisis intervention.
	  		  		  		  	
					
	 The Mental Health/Substance Use Disorder Designee, who will authorize the services, will determine the appropriate setting for the
treatment. If an Inpatient Stay is required, it is covered on a Semi-private Room basis.
  

Referrals to a Mental Health provider are at the sole discretion of the Mental Health/Substance Use Disorder Designee, who is responsible for coordinating
all of your care. Mental Health Services must be authorized and overseen by the Mental Health/Substance Use Disorder Designee. Contact the Mental Health/Substance Use Disorder Designee regarding Benefits for Mental Health Services.
	  		  		  		  	
		  	Non-Network	  		  		  	
		  	No	  	0%	  	N/A	  	N/A

  

 
  

 15 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	14. Neurobiological Disorders - Mental Health Services for	  	Network	  		  		  	
	Autism Spectrum Disorders	  	No	  	0%	  	N/A	  	N/A
					
	The Plan pays Benefits for psychiatric services for Autism Spectrum Disorders that are both of the following:	  		  		  		  	
					
	 ¡   Provided by or under the direction of an experienced
psychiatrist and/or an experienced licensed psychiatric provider; and
	  		  		  		  	
					
	 ¡   Focused on treating maladaptive/stereotypic behaviors that
are posing danger to self, others and property and impairment in daily functioning.
	  		  		  		  	
					
	These Benefits describe only the psychiatric component of treatment for Autism Spectrum Disorders. Medical treatment of Autism Spectrum Disorders is a Covered Health Service for
which Benefits are available under the applicable medical Covered Health Services categories as described in this section.	  		  		  		  	

  

 
  

 16 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	Benefits include:	  		  		  		  	
					
	 ¡   diagnostic evaluations and assessment;
	  		  		  		  	
					
	 ¡   treatment planning;
	  		  		  		  	
					
	 ¡   referral services;
	  		  		  		  	
					
	 ¡   medical management;
	  		  		  		  	
					
	 ¡   inpatient/24-hour supervisory care;
	  		  		  		  	
					
	 ¡   Partial Hospitalization/Day Treatment;
	  		  		  		  	
					
	 ¡   Intensive Outpatient Treatment;
	  		  		  		  	
					
	 ¡   services at a Residential Treatment
Facility;
	  		  		  		  	
					
	 ¡   individual, family, therapeutic group and provider-based
case management services;
	  		  		  		  	
					
	 ¡   psychotherapy, consultation and training session for parents
and paraprofessional and resource support to family;
	  		  		  		  	
					
	 ¡   crisis intervention; and
	  		  		  		  	
					
	 ¡   transitional care.
	  		  		  		  	
					
	Autism Spectrum Disorder services must be authorized and	  	Non-Network	  		  		  	
	overseen by the Mental Health/Substance Use Disorder Designee. Contact the Mental Health/Substance Use Disorder Designee regarding Benefits for Neurobiological Disorders - Mental
Health Services for Autism Spectrum Disorders.	  	No	  	0%	  	N/A	  	N/A

  

 
  

 17 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	15. Nutritional Counseling	  	Network	  		  		  	
	Covered Health Services provided by a registered dietician in an individual session for Covered Persons with medical conditions that require a special diet. Examples of such medical
conditions include, but are not limited to:	  	No	  	0%	  	N/A	  	N/A
					
	 •   Diabetes mellitus.
	  	Non-Network	  		  		  	
	  

•   Coronary artery disease.

 
 •   Congestive heart
failure.
  

•   Severe obstructive airway disease.

 
 •   Gout.

 
 •   Renal
failure.
  

•   Phenylketonuria.

 
 •   Hyperlipidemias.

	  	No	  	0%	  	N/A	  	N/A
	16. Ostomy Supplies	  	Network	  		  		  	
	 Benefits for ostomy supplies including the following:
  

•   Pouches, face plates and belts.

 
 •   Irrigation sleeves,
bags and catheters.
  

•   Skin barriers.
	  	No	  	0%	  	N/A	  	N/A
		  	Non-Network	  		  		  	
		  	No	  	0%	  	N/A	  	N/A

  

 
  

 18 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent
of Eligible
Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	17. Outpatient Surgery, Diagnostic and Therapeutic Services	  		  		  		  	
	Outpatient Surgery	  	Network	  		  		  	
	Covered Health Services received on an outpatient basis at a Hospital or Alternate Facility including:	  	No	  	0%	  	N/A	  	N/A
					
	 •   Benefits under this section include only the facility charge and the charge for required Hospital-based
professional services, supplies and equipment. Benefits for the surgeon fees related to outpatient surgery are described under Professional Fees for Surgical and Medical Services.
	  		  		  		  	
		  	Non-Network	  		  		  	
	When these services are performed in a Physician’s office, Benefits are described under Physician’s Office Services below.
	  	No	  	0%	  	N/A	  	N/A
	Outpatient Diagnostic Services	  	Network	  		  		  	
	 Covered Health Services received on an outpatient basis at a Hospital or Alternate Facility including:

 
 •   Lab and
radiology/X-ray.
  

•   Mammography testing.
	  	No	  	 For lab and radiology/
X-ray:

0%
	  	     
    
    
N/A

 
  
	  	     
    
    
N/A

 

					
	Benefits under this section include the facility charge, the charge for required services, supplies and equipment, and all related professional fees.	  	No	  	For mammography testing:	  		  	
		  		  	 0%
	  	N/A	  	N/A

  

 
  

 19 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	When these services are performed in a Physician’s office, Benefits 	  	Non-Network	  		  		  	
	 are described under Physician’s Office Services below.
	  	No	  	0%	  	N/A	  	N/A
					
	Outpatient Diagnostic/Therapeutic Services -	  	Network	  		  		  	
	 CT Scans, Pet Scans, MRI and Nuclear Medicine

 
 Covered Health Services for CT scans, PET scans, MRI, and nuclear medicine received
on an outpatient basis at a Hospital or Alternate Facility.
	  	No	  	0%	  	N/A	  	N/A
					
	Benefits under this section include the facility charge, the charge for	  	Non-Network	  		  		  	
	required services, supplies and equipment, and all related professional fees.	  	No	  	0%	  	N/A	  	N/A
					
	Outpatient Therapeutic Treatments	  	Network	  		  		  	
	  
 Covered Health Services for therapeutic treatments received on an
outpatient basis at a Hospital or Alternate Facility, including dialysis, intravenous chemotherapy or other intravenous infusion therapy, and other treatments not listed above.
	  	No	  	0%	  	N/A	  	N/A
					
	Benefits under this section include the facility charge, the charge for required services, supplies and equipment, and all related professional fees. When these services are
performed in a Physician’s office, Benefits are described under Physician’s Office Services below.	  	Non-Network
No	  	    
0%	  	    
N/A	  	    
N/A

  

 
  

 20 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	  	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	 18. Physician’s Office Services
	  	Network	  		  		  	
	Covered Health Services for preventive medical care.	  	No	  	0%	  	N/A	  	N/A
	 Preventive medical care includes:
  

•   Voluntary family planning.

 
 •   Well-baby and
well-child care.
  

•   Routine physical examinations.

 
 •   Hearing screenings.

  

•   Immunizations.
	  		  		  		  	
		  	Non-Network	  		  		  	
		  	No	  	0%	  	N/A	  	N/A
					
	Covered Health Services for the diagnosis and treatment of a	  	Network	  		  		  	
	Sickness or Injury received in a Physician’s office.	  	No	  	0%	  	N/A	  	N/A
					
		  	Non-Network	  		  		  	
		  	No	  	0%	  	N/A	  	N/A

  

 

 21 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	19. Professional Fees for Surgical and Medical Services	  	Network	  		 		  	
	Professional fees for surgical procedures and other medical care received in a Hospital, Skilled Nursing Facility, Inpatient Rehabilitation Facility or Alternate Facility, or for
Physician house calls.	  	No	  	0%	 	N/A	  	N/A
					
	When these services are performed in a Physician’s office, Benefits are described under Physician’s Office Services above.
	  	Non-Network

No
	  	    
0%	 	    
N/A	  	    
N/A
	 20. Prosthetic Devices
	  	Network	  		 		  	
	 External prosthetic devices that replace a limb or an external body part, limited to:

 
 •   Artificial arms,
legs, feet and hands.
  

•   Artificial eyes, ears and noses.

 
 •   Breast prosthesis as
required by the Women’s Health and Cancer Rights Act of 1998. Benefits include mastectomy bras and lymphedema stockings for the arm.
	  	No	  	0%	 	N/A	  	N/A
					
	 Benefits are also provided for wigs.
	  		  		 		  	
					
	The prosthetic device must be ordered or provided by, or under the direction of a Physician. Except for items required by the Women’s Health and Cancer Rights Act of
1998.	  	Non-Network
 No

	  	    
0%	 	    
N/A	  	    
N/A

  

 
  

 22 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	21. Reconstructive Procedures	  	Network	  		 		  	
	Please note that Benefits for reconstructive procedures include breast reconstruction following a mastectomy, and reconstruction of the non-affected breast to achieve symmetry.
Other services required by the Women’s Health and Cancer Rights Act of 1998, including breast prostheses and treatment of complications, are provided in the same manner and at the same level as those for any other Covered Health
Service.	  	No	  	Same as Physician’s Office Services, Professional Fees,
Hospital-Inpatient Stay, Outpatient Diagnostic and Therapeutic Services, and Prosthetic Devices.
		  	Non-Network	  		 		  	
	 	  	No	  	Same as Physician’s Office Services, Professional Fees, Hospital-Inpatient Stay, Outpatient Diagnostic and
Therapeutic Services, and Prosthetic Devices.
	22. Rehabilitation Services - Outpatient Therapy	  	Network	  		 		  	
	 Short-term outpatient rehabilitation services for:
  

•   Physical therapy.

 
 •   Occupational
therapy.
  

•   Speech therapy.

 
 •   Pulmonary
rehabilitation and Cardiac rehabilitation therapy.
	  	No	  	0%	 	N/A	  	N/A
					
	Rehabilitation services must be performed by a licensed therapy provider, under the direction of a Physician.	  	Non-Network
 No

	  	    
0%	 	    
N/A	  	    
N/A

  

 
  

 23 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet
Out-of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	23. Skilled Nursing Facility/Inpatient Rehabilitation Facility Services	  	Network	  		 		  	
	Services for an Inpatient Stay in a Skilled Nursing Facility or Inpatient Rehabilitation Facility.	  	No	  	0%	 	N/A	  	N/A
					
		  	Non-Network	  		 		  	
	 	  	No	  	0%	 	N/A	  	N/A
	24. Spinal Treatment	  	Network	  		 		  	
	Benefits for Spinal Treatment when provided by a Spinal Treatment provider.	  	No	  	0%	 	N/A	  	N/A
					
		  	Non-Network	  		 		  	
		  	No	  	0%	 	N/A	  	N/A

  

 
  

 24 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	25. Substance Use Disorder Services	  	Network	  		 		  	
	 Substance Use Disorder Services include those received on an inpatient or Intermediate Care basis in a Hospital or an Alternate Facility
and those received on an outpatient basis in a provider’s office or at an Alternate Facility.
  

Benefits for Substance Use Disorder Services include:
	  	No	  	0%	 	N/A	  	N/A
					
	 ¡   Substance Use Disorder or chemical dependency evaluations
and assessment;
	  		  		 		  	
					
	 ¡   diagnosis;
	  		  		 		  	
					
	 ¡   treatment planning;
	  		  		 		  	
					
	 ¡   detoxification (sub-acute/non-medical);
	  		  		 		  	
					
	 ¡   inpatient services;
	  		  		 		  	
					
	 ¡   Partial Hospitalization/Day Treatment;
	  		  		 		  	
					
	 ¡   Intensive Outpatient Treatment;
	  		  		 		  	
					
	 ¡   services at a Residential Treatment
Facility;
	  		  		 		  	
					
	 ¡   referral services;
	  		  		 		  	
					
	 ¡   medication management;
	  		  		 		  	
					
	 ¡   individual, family and group therapeutic services;
and
	  		  		 		  	
					
	 ¡   crisis intervention.
	  		  		 		  	

  
  

 

 25 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	 The Mental Health/Substance Use Disorder Designee, who will authorize the services, will
determine the appropriate setting for the treatment. If an Inpatient Stay is required, it is covered on a Semi-private Room basis.
  

Referrals to a Substance Use Disorder provider are at the sole discretion of the Mental Health/Substance Use Disorder Designee, who is responsible for
coordinating all of your care. Substance Use Disorder Services must be authorized and overseen by the Mental Health/Substance Use Disorder Designee. Contact the Mental Health/Substance Use Disorder Designee regarding Benefits for Substance Use
Disorder Services.
	  	Non-Network

No
	  	    
0%	 	    
N/A	  	    
N/A
	26. Temporomandibular Joint Dysfunction (TMJ)	  	Network	  		 		  	
	Covered Health Services for diagnostic and surgical treatment of conditions affecting the temporomandibular joint when provided by or under the direction of a Physician.	  	No	  	Same as Physician’s Office Services, Professional Fees,
Hospital-Inpatient Stay, and Outpatient Diagnostic
and Therapeutic Services.
					
		  	Non-Network	  		 		  	
		  	No	  	Same as Physician’s Office Services, Professional Fees,
Hospital-Inpatient Stay, and Outpatient Diagnostic
and Therapeutic Services.

  

 
  

 26 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	27. Transplantation Services	  	Network	  		 		  	
	 Covered Health Services for the following organ and tissue transplants when ordered by a Physician. The services described under
Transportation and Lodging below are Covered Health Services in connection with a transplant received.
  
	  	No	  	0%	 	N/A	  	N/A
	 •   Bone marrow transplants (either from you or from a compatible donor)
and peripheral stem cell transplants, with or without high dose chemotherapy. Not all bone marrow transplants meet the definition of a Covered Health Service. The search for bone marrow/stem cell from a donor who is not biologically related to the
patient is a Covered Health Service only for a transplant received at a Designated Facility.
  

•   Heart transplants.

 
 •   Heart/lung
transplants.
  

•   Lung transplants.

 
 •   Kidney transplants.

  

•   Kidney/pancreas transplants.

 
 •   Liver transplants.

  

•   Liver/small bowel transplants.

 
 •   Pancreas
transplants.
  

•   Small bowel transplants.

 
 Network Benefits are also available for cornea transplants that are provided by a
Network Physician at a Network Hospital. We do not require that cornea transplants be performed at a Designated Facility in order for you to receive Network Benefits. For cornea transplants, Benefits will be paid at the same level as Professional
Fees for Surgical and Medical Services, Outpatient Surgery, Diagnostic and Therapeutic Services, and Hospital - Inpatient Stay rather than as described in this section “Transplantation Services”.

 
	  	Non-Network
 No

	  	
 0%
	 	
 N/A
	  	  
     
N/A

 

	 Transportation and Lodging

The Claims Administrator will assist the patient and family with travel and lodging arrangements. Expenses for travel and lodging are
available under this Plan.
	  		  		 		  	

  
  

 

 27 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	28. Urgent Care Center Services	  	Network	  		 		  	
	Covered Health Services received at an Urgent Care Center. When services to treat urgent health care needs are provided in a Physician’s office, Benefits are available as
described under Physician’s Office Services earlier in this section.	  	No	  	0%	 	N/A	  	N/A
					
		  	Non-Network	  		 		  	
		  	No	  	0%	 	N/A	  	N/A

  

 
  

 28 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	29. Cancer Resource Services	  	Network	  		 		  	
	We will arrange for access to certain of our Network providers that participate in the Cancer Resource Services program for the provision of oncology services. We may refer you to
Cancer Resource Services, or you may self refer to Cancer Resource Services by calling 866-936-6002. In order to receive the highest level of Benefits, you must contact Cancer Resource Services prior to obtaining Covered Health Services. The
oncology services include Covered Health Services and supplies rendered for the treatment of a condition that has a primary or suspected diagnosis relating to cancer.	  	Cancer
Resource
Services must
be called.	  	0%	 	N/A	  	N/A
					
	In order to receive Benefits under this program, Cancer Resource Services must provide the proper notification to the Network provider performing the services. This is true even if
you self refer to a Network provider participating in the program.	  	Non-Network

Non-Network
Benefits are not
available.
	  	    
Non-Network
Benefits are not
available.	 	    
Non-Network
Benefits are not
available.	  	    
Non-Network
Benefits are not
available.
					
	When these services are not performed in a Cancer Resource Services facility, Benefits will be paid the same as Benefits for Hospital-Inpatient Stay, Outpatient Surgery,
Diagnostic and Therapeutic Services, Physician’s Office Services, and Professional Fees for Surgical and Medical Services stated in this (Section 1: What’s Covered—Benefits).	  		  		 		  	

  
  

 

 29 

									
	 Description of

Covered Health Service
	  	 Must

You

Notify the
Claims
Administrator?
	  	 Your Copayment
Amount

% Copayments are
based on a percent of
Eligible Expenses
	 	Does
Copayment
Help Meet Out-
of-Pocket
Maximum?	  	Do You Need
to Meet Annual
Deductible?
	30. Nutrition	  	Network	  		 		  	
	Coverage for Enteral Feeding only when deemed medically necessary as prescribed by the attending physician.	  	No	  	0%	 	N/A	  	N/A
					
		  	Non-Network
 Not
covered
	  	    
Not covered	 	    
Not covered	  	    
Not covered

  

 
  

 30 

  

Section 2: What’s Not Covered—Exclusions 
  

	
	
This section includes information about:
  

•   How headings are used in this section.

 
 •   Medical services
that are not covered. We call these Exclusions. It’s important for you to know what services and supplies are not covered under the Plan.
  

How We Use Headings in this Section 
 To
help you find specific exclusions more easily, we use headings. The headings group services, treatments, items, or supplies that fall into a similar category. Actual exclusions appear underneath headings. A heading does not create, define, modify,
limit or expand an exclusion. All exclusions in this section apply to you. 
 We Do not Pay Benefits for Exclusions 

We will not pay Benefits for any of the services, treatments, items or supplies described in this section, even if either of the following are true:

  

	 	•	 	 It is recommended or prescribed by a Physician. 

The services, treatments, items or supplies listed in this section are not Covered Health Services, except as may be specifically provided for in
(Section 1: What’s Covered—Benefits) or through a Rider to the SPD. 
 A. Comfort or Convenience 

	1.	Television. 

	2.	Telephone. 

	3.	Beauty/Barber service. 

	4.	Guest service. 

	5.	Supplies, equipment and similar incidental services and supplies for personal comfort. Examples include: 

 

	 	—	 	 Air conditioners. 

  

	 	—	 	 Air purifiers and filters. 

  

	 	—	 	 Batteries and battery chargers. 

  

	 	—	 	 Dehumidifiers. 

  

	 	—	 	 Humidifiers. 

  

	6.	Devices and computers to assist in communication and speech. 

B. Drugs (covered through Pharmacy Benefit Provider) 

C. Mental Health/Substance Use Disorder 

	1.	Services performed in connection with conditions not classified in the current edition of the Diagnostic and Statistical Manual of the American Psychiatric Association.

  
  

 

 31 

 D. Physical Appearance 

	1.	Physical conditioning programs such as athletic training, body-building, exercise, fitness, flexibility, and diversion or general motivation. 

E. Providers 

	1.	Services provided at a free-standing or Hospital-based diagnostic facility without an order written by a Physician or other provider. Services that are self-directed to
a free-standing or Hospital-based diagnostic facility. Services ordered by a Physician or other provider who is an employee or representative of a free-standing or Hospital-based diagnostic facility, when that Physician or other provider:

  

	 	—	 	 Has not been actively involved in your medical care prior to ordering the service, or 

 

	 	—	 	 Is not actively involved in your medical care after the service is received. 

 

	 	—	 	 This exclusion does not apply to mammography testing. 

F. Services Provided under Another Plan 

	1.	Health services for which other coverage is required by federal, state or local law to be purchased or provided through other arrangements. This includes, but is not
limited to, coverage required by workers’ compensation, no-fault auto insurance, or similar legislation. 

 If
coverage under workers’ compensation or similar legislation is optional for you because you could elect it, or could have it elected for you, Benefits will not be paid for any Injury, Sickness or Mental Illness that would have been covered
under workers’ compensation or similar legislation had that coverage been elected. 
  

	2.	Health services for treatment of military service-related disabilities, when you are legally entitled to other coverage and facilities are reasonably available to you.

  

	3.	Health services while on active military duty. 

G. All Other Exclusions 

	1.	Health services and supplies that do not meet the definition of a Covered Health Service—see the definition in (Section 10: Glossary of Defined Terms).

  

	2.	Physical, psychiatric or psychological exams, testing, vaccinations, immunizations or treatments that are otherwise covered under the Plan when:

  

	 	—	 	 Required solely for purposes of career, education, sports or camp, travel, employment, insurance, marriage or adoption. 

 

	 	—	 	 Related to judicial or administrative proceedings or orders. 

 

	 	—	 	 Conducted for purposes of medical research. 

  

	 	—	 	 Required to obtain or maintain a license of any type. 

 

	3.	Health services received as a result of war or any act of war, whether declared or undeclared or caused during service in the armed forces of any country.

  

	4.	Health services received after the date your coverage under the Plan ends, including health services for medical conditions arising before the date your coverage under
the Plan ends. 

  

	5.	Health services for which you have no legal responsibility to pay, or for which a charge would not ordinarily be made in the absence of coverage under the Plan.

  

	6.	Any charges for missed appointments, room or facility reservations, completion of claim forms or record processing. 

 

	7.	Any charge for services, supplies or equipment advertised by the provider as free. 

 

	8.	Any charges prohibited by federal anti-kickback or self-referral statutes. 

 

	9.	Any charges incurred for Dental services including the removal of wisdom teeth, except for services described in (Section 1: What’s Covered—Benefits) under
Dental Services-Accidental Only. 

  

	10.	Any charges incurred for Eye care services including routine eye examinations. 

 
  
  

 32 

  

Section 3: Description of Network and Non-Network Benefits 
  

	
	
This section includes information about:
  

•   Network Benefits.

 
 •   Non-Network
Benefits.
  

•   Your responsibility for notification.

 
 •   Emergency Health
Services.
  

 Network Benefits 

Network Benefits are generally paid at a higher level than Non-Network Benefits. Network Benefits are payable for Covered Health Services that are:

  

	 	•	 	 Provided by a Network Physician or other Network provider. 

 

	 	•	 	 Emergency Health Services. 

  

	 	•	 	 Covered Health Services that are described as Network Benefits in (Section 1: What’s Covered—Benefits). 

Comparison of Network and Non-Network Benefits 

					
	  	 	Network	 	Non-Network
			
	Benefits	 	A higher level of Benefits means less cost to you. See (Section 1: What’s Covered—Benefits).	 	A lower level of Benefits means more cost to you. See (Section 1: What’s Covered—Benefits).
			
	Who Should
Notify the
Claims
Administrator
for Care
Coordination	 	You should notify the Claims Administrator for certain Covered Health Services. Failure to notify results in reduced Benefits or no Benefits.
See (Section 1: What’s Covered—Benefits), under the Must You Notify the Claims Administrator? column.	 	You must notify the Claims Administrator for certain Covered Health Services. Failure to notify results in reduced Benefits or no Benefits.
See (Section 1: What’s Covered—Benefits), under the Must You Notify the Claims Administrator? column.
			
	Who Should
File Claims	 	Not required. We pay Network providers directly.	 	You must file claims. See (Section 5: How to File a Claim).
		
	Outpatient
Emergency
Health Services	 	Emergency Health Services are always paid as a Network Benefit (paid the same whether you are in or out of the Network). That means that if you seek Emergency care at a
non-Network facility, you are not required to pay any difference between Eligible Expenses and the amount the provider bills.

  

 
  

 33 

 Provider Network 

The Claims Administrator arranges for health care providers to participate in a Network. Network providers are independent practitioners. They are not our
employees or employees of the Claims Administrator. It is your responsibility to select your provider. 
 The credentialing process confirms
public information about the providers’ licenses and other credentials, but does not assure the quality of the services provided. 
 You
will be given a directory of Network providers. However, before obtaining services you should always verify the Network status of a provider. A provider’s status may change. You can verify the provider’s status by calling the Claims
Administrator. 
 It is possible that you might not be able to obtain services from a particular Network provider. The network of providers is
subject to change. Or you might find that a particular Network provider may not be accepting new patients. If a provider leaves the Network or is otherwise not available to you, you must choose another Network provider to get Network Benefits.

 Do not assume that a Network provider’s agreement includes all Covered Health Services. Some Network providers contract to provide only
certain Covered Health Services, but not all Covered Health Services. Some Network providers choose to be a Network provider for only some products. Refer to your provider directory or contact the Claims Administrator for assistance. 

Designated Facilities and Other Providers 

If you have a medical condition that the Claims Administrator believes needs special services, they may direct you to a Designated Facility or other
provider chosen by them. If you require certain complex Covered Health Services for which expertise is limited, the Claims Administrator may direct you to a non-Network facility or provider. 

In both cases, Network Benefits will only be paid if your Covered Health Services for that condition are provided by or arranged by the Designated
Facility or other provider chosen by the Claims Administrator. 
 You or your Network Physician must notify the Claims Administrator of special
service needs (including, but not limited to, transplants or cancer treatment) that might warrant referral to a Designated Facility or non-Network Facility or provider. If you do not notify the Claims Administrator in advance, and if you receive
services from a non-Network facility (regardless of whether it is a Designated Facility) or other non-Network provider, Network Benefits will not be paid. Non-Network Benefits may be available if the special needs services you receive are Covered
Health Services for which Benefits are provided under the Plan. 
 Non-Network Benefits 

Non-Network Benefits are generally paid at a lower level than Network Benefits. Non-Network Benefits are payable for Covered Health Services that are
provided by non-Network Physicians or non-Network providers. Non-Network Benefits are also payable for Covered Health Services that are provided at non-Network facilities. 

Depending on the geographic area and the service you receive, you may have access to providers who have agreed to discount their charges for Covered
Health Services. If you receive Covered Health Services from these providers, and if your Copayment is expressed as a percentage of Eligible Expenses for Non-Network Benefits, that percentage will remain the same as it is when you receive Covered
Health Services from non-Network providers who have not agreed to discount their charges; however, the total that you owe may be less when you receive Covered Health Services from other non-Network providers, because the Eligible Expense may be a
lesser amount. 
  
  

 

 34 

 Your Responsibility for Notification 

You must notify the Claims Administrator before getting certain Covered Health Services from either Network or non-Network providers. The details are
shown in the Must You Notify the Claims Administrator? column in (Section 1: What’s Covered—Benefits). If you fail to notify the Claims Administrator, Benefits are reduced or denied. 

Prior notification does not mean Benefits are payable in all cases. Coverage depends on the Covered Health Services that are actually given, your
eligibility status, and any benefit limitations. 
 Care
CoordinationSM 

When you notify the Claims Administrator as described above, they will work with you to implement the Care
CoordinationSM process and to provide you with information
about additional services that are available to you, such as disease management programs, health education, pre-admission counseling and patient advocacy. 

Emergency Health Services 
 We provide
Benefits for Emergency Health Services when required for stabilization and initiation of treatment as provided by or under the direction of a Physician. 

Network Benefits are paid for Emergency Health Services, even if the services are provided by a non-Network provider. 

If you are confined in a non-Network Hospital after you receive Emergency Health Services, the Claims Administrator must be notified within one business
day or on the same day of admission if reasonably possible. The Claims Administrator may elect to transfer you to a Network Hospital as soon as it is medically appropriate to do so. If you choose to stay in the non-Network Hospital after the date
the Claims Administrator decides a transfer is medically appropriate, Non-Network Benefits may be available if the continued stay is determined to be a Covered Health Service. 

Special Mental Health Programs and Services 

Special programs and services that are contracted under the Mental Health/Substance Use Disorder Designee may become available to you as part of your
Mental Health Services benefit. The Mental Health Services Benefits and financial requirements assigned to these programs or services are based on the designation of the program or service to inpatient, Partial Hospitalization/Day Treatment,
Intensive Outpatient Treatment, outpatient or a Transitional Care category of benefit use. Special programs or services provide access to services that are beneficial for the treatment of your Mental Illness which may not otherwise be covered under
this Plan. You must be referred to such programs through the Mental Health/Substance Use Disorder Designee, who is responsible for coordinating your care or through other pathways as described in the program introductions. Any decision to
participate in such program or service is at the discretion of the Covered Person and is not mandatory. 
  

 
  

 35 

  

Section 4: When Coverage Begins 
  

	
	
This section includes information about:
  

•   How to enroll.

 
 •   If you are
hospitalized when this coverage begins.
  

•   Who is eligible for coverage.

 
 •   When to
enroll.
  

•   When coverage begins.

 

 How to Enroll 

To enroll, the Eligible Person must complete an enrollment form. The Plan Administrator or its designee will give the necessary forms to you, along with
instructions about submitting your enrollment form and any required contribution for coverage. We will not provide Benefits for health services that you receive before your effective date of coverage. 

If You Are Hospitalized When Your Coverage Begins 

If you are an inpatient in a Hospital, Skilled Nursing Facility or Inpatient Rehabilitation Facility on the day your coverage begins, we will pay Benefits
for Covered Health Services related to that Inpatient Stay as long as you receive Covered Health Services in accordance with the terms of the Plan. 

You should notify the Claims Administrator within 48 hours of the day your coverage begins, or as soon as is reasonably possible. Network Benefits are
available only if you receive Covered Health Services from Network Providers. 
 If You Are Eligible for Medicare 

Your Benefits under the Plan may be reduced if you are eligible for Medicare but do not enroll in and maintain coverage under both Medicare Part A
and Part B. 
 Your Benefits under the Plan may also be reduced if you are enrolled in a Medicare Advantage (Medicare Part C) plan but
fail to follow the rules of that plan. Please see Medicare Eligibility in (Section 9: General Legal Provisions) for more information about how Medicare may affect your Benefits. 

 
  
  

 36 

 Who is Eligible for Coverage 

 

					
	Who	 	Description	 	Who Determines Eligibility
			
	Eligible
Person	 	 Eligible Person usually refers to a person classified by the Plan Administrator as an Officer or
equivalent (Tier 1), Vice President or equivalent (Tier 2), or an Executive Plan participant retiring between the ages of 62 and 65, or the legal spouse of an eligible retiree of the Plan Administrator, who meets the eligibility rules.
When an Eligible Person actually enrolls, we refer to that person as a Participant. For a complete definition of Eligible Person and Participant, see (Section 10: Glossary of Defined Terms).

 
 If both spouses are Eligible Persons under the Plan, each may enroll as a
Participant or be covered as an Enrolled Dependent of the other, but not both.
  

Except as we have described in (Section 4: When Coverage Begins), Eligible Persons may not enroll.
	 	We determine who is eligible to enroll under the Plan.
			
	Dependent	 	 Dependent generally refers to the Participant’s spouse “as defined in the Defense of Marriage Act” and children. When a
Dependent actually enrolls, we refer to that person as an Enrolled Dependent. For a complete definition of Dependent and Enrolled Dependent, see (Section 10: Glossary of Defined Terms).

 
 Dependents of an Eligible Person may not enroll unless the Eligible Person is also
covered under the Plan.
  
 If both parents of a Dependent child are enrolled
as a Participant, only one parent may enroll the child as a Dependent.
  

Except as we have described in (Section 4: When Coverage Begins), Dependents may not enroll without our written permission.
	 	We determine who qualifies as a Dependent.

  

 
  

 37 

 When to Enroll and When Coverage Begins 

 

					
	When to Enroll	 	Who Can Enroll	 	Begin Date
			
	 Initial Enrollment
Period

The Initial Enrollment Period is the
 first
period of time when Eligible
 Persons can enroll.
	 	Eligible Persons may enroll themselves and their Dependents.	 	Coverage begins on the date identified by the Plan Administrator, if the Plan Administrator receives the completed enrollment form and any
required contribution for coverage within 31 days of the date the Eligible Person becomes eligible to enroll.
			
	Open Enrollment
Period	 	Eligible Persons may enroll themselves and their Dependents.	 	The Plan Administrator determines the Open Enrollment Period. Coverage begins on the date identified by the Plan Administrator if the Plan
Administrator receives the completed enrollment form and any required contribution within 31 days of the date the Eligible Person becomes eligible to enroll.
			
	New Eligible Persons	 	New Eligible Persons may enroll themselves and their Dependents.	 	Coverage begins on the date of hire if the Plan Administrator receives the properly completed enrollment form and any required contribution for coverage within 31 days of the date
the new Eligible Person becomes eligible to enroll and if the Participant pays any required contribution to the Plan Administrator for Coverage.

  

 
  

 38 

					
	When to Enroll	 	Who Can Enroll	 	Begin Date
			
	Adding New
Dependents	 	 Participants may enroll Dependents who join their family because of any of the following events:

 
 •   Birth.

 
 •   Legal
adoption.
  

•   Placement for adoption.

 
 •   Marriage.

 
 •   Legal guardianship.

  
 •   Court or
administrative order.
  

•   Qualified Medical Child Support Order.
	 	Coverage begins on the date of the event if the Plan Administrator received the completed enrollment form and any required contribution for coverage within 31 days of the event that
makes the new Dependent eligible.

  
  

 

 39 

					
	When to Enroll	 	Who Can Enroll	 	Begin Date
			
	 Special Enrollment Period

An Eligible Person and/or Dependent may also be able to enroll during a special enrollment period. A special enrollment period is not available to an
Eligible Person and his or her Dependents if coverage under the prior plan was terminated for cause, or because premiums were not paid on a timely basis.
  

An Eligible Person and/or Dependent does not need to elect COBRA continuation coverage to preserve special enrollment rights. Special enrollment is
available to an Eligible Person and/or Dependent even if COBRA is elected.
	 	 A special enrollment period applies to an Eligible Person and any Dependents when one of the following events occurs:

 
 •   Birth.

 
 •   Legal
adoption.
  

•   Placement for adoption.

 
 •   Marriage.

 
 A special enrollment period applies for an Eligible Person and/or Dependent who did
not enroll during the Initial Enrollment Period or Open Enrollment Period if the following are true:
  

•   The Eligible Person and/or Dependent had existing health coverage under another plan at
the time they had an opportunity to enroll during the Initial Enrollment Period or Open Enrollment Period; and
  

•   Coverage under the prior plan ended because of any of the following:

 
 —   Loss of eligibility
(including, without limitation, legal separation, divorce or death).
  

—   The employer stopped paying the contributions. This is true even if the Eligible Person
and/or Dependent continues to receive coverage under the prior plan and to pay the amounts previously paid by the employer.
  

—   In the case of COBRA continuation coverage, the coverage ended.

 
 —   The Eligible Person
and/or Dependent no longer lives or works in an HMO service area if no other benefit option is available.
  

—   The Plan no longer offers benefits to a class of individuals that include the Eligible
Person and/or Dependent.
  

—   An Eligible Person and/or Dependent incurs a claim that would exceed a lifetime limit on
all benefits.
  

•   A special enrollment period applies if either of the following occur and you notify the
Plan Administrator within 60 days of the event:
  

—   Termination of your or your Dependent’s Medicaid or Children’s Health Insurance
Program (CHIP) coverage as a result of loss of eligibility.
  

—   You or your Dependent become eligible for a premium assistance subsidy under Medicaid or
CHIP.
	 	 Event Takes Place (for example, a birth or marriage). Coverage begins on the date of the event if the Plan Administrator receives
the completed enrollment form and any required contribution within 31 days of the event.
  

Missed Initial Enrollment Period or Open Enrollment Period. Unless otherwise noted under the “Who Can Enroll” column, coverage begins on
the day immediately following the day coverage under the prior plan ends if the Plan Administrator receives the completed enrollment form and any required contribution within 31 days of the date coverage under the prior plan
ended.

  
  

 

 40 

  

Section 5: How to File a Claim 
  

	
	
This section provides you with information about:

•   How and when to file a claim.

 
 •   If you receive
Covered Health Services from a Network provider, you do not have to file a claim. We pay these providers directly.
  

•   If you receive Covered Health Services from a non-Network provider, you are responsible
for filing a claim.
  

 If You Receive Covered Health
Services from a Network Provider 
 We pay Network providers directly for your Covered Health Services. If a Network provider bills you for
any Covered Health Service, contact the Claims Administrator. However, you are responsible for paying Copayments to a Network provider at the time of service, or when you receive a bill from the provider. 

Filing a Claim for Benefits 
 When you
receive Covered Health Services from a non-Network provider, you are responsible for requesting payment from us through the Claims Administrator. You must file the claim in a format that contains all of the information required, as described below.

 You must submit a request for payment of Benefits within 90 days after the date of service. If you don’t provide this information to the
Claims Administrator within one year of the date of service, Benefits for that health service will be denied or reduced, in the Claims Administrator’s discretion. This time limit does not apply if you are legally incapacitated. If your claim
relates to an Inpatient Stay, the date of service is the date your Inpatient Stay ends. 
 Required Information 

When you request payment of Benefits from us, you must provide all of the following information: 

 

	A.	Participant’s name and address. 

  

	B.	The patient’s name, age and relationship to the Participant. 

  

	C.	The member number stated on your ID card. 

  

	D.	An itemized bill from your provider that includes the following: 

  

	 	—	 	 Patient diagnosis 

  

	 	—	 	 Date of service 

  

	 	—	 	 Procedure code(s) and description of service(s) rendered 

 

	 	—	 	 Provider of service (Name, Address and Tax Identification Number) 

 

	E.	The date the Injury or Sickness began. 

  

	F.	A statement indicating either that you are, or you are not, enrolled for coverage under any other health insurance plan or program. If you are enrolled for other
coverage you must include the name of the other carrier(s). 

 Payment of Benefits 

Through the Claims Administrator, we will make a benefit determination as set forth below. 

 
  
  

 41 

 You may not assign your Benefits under the Plan to a non-Network provider without our consent. The Claims
Administrator may, however, in their discretion, pay a non-Network provider directly for services rendered to you. 
 The Claims Administrator
will notify you if additional information is needed to process the claim. The Claims Administrator may request a one time extension not longer than 15 days and will pend your claim until all information is received. Once you are notified of the
extension or missing information, you then have at least 45 days to provide this information. 
 Benefit Determinations

 Post-Service Claims 

Post-Service Claims are those claims that are filed for payment of benefits after medical care has been received. If your post-service claim is denied,
you will receive a written notice from the Claims Administrator within 30 days of receipt of the claim, as long as all needed information was provided with the claim. The Claims Administrator will notify you within this 30-day period if additional
information is needed to process the claim, and may request a one time extension not longer than 15 days and pend your claim until all information is received. 

Once notified of the extension you then have 45 days to provide this information. If all of the needed information is received within the 45-day time
frame and the claim is denied, the Claims Administrator will notify you of the denial within 15 days after the information is received. If you don’t provide the needed information within the 45-day period, your claim will be denied. 

A denial notice will explain the reason for denial, refer to the part of the Plan on which the denial is based, and provide the claim appeal procedures.

 Pre-Service Claims 

Pre-service claims are those claims that require notification or approval prior to receiving medical care. If your claim was a pre-service claim, and was
submitted properly with all needed information, you will receive written notice of the claim decision from the Claims Administrator within 15 days of receipt of the claim. If you filed a pre-service claim improperly, the Claims Administrator will
notify you of the improper filing and how to correct it within 5 days after the pre-service claim was received. If additional information is needed to process the pre-service claim, the Claims Administrator will notify you of the information needed
within 15 days after the claim was received, and may request a one time extension not longer than 15 days and pend your claim until all information is received. Once notified of the extension you then have 45 days to provide this information. If all
of the needed information is received within the 45-day time frame, the Claims Administrator will notify you of the determination within 15 days after the information is received. If you don’t provide the needed information within the 45-day
period, your claim will be denied. A denial notice will explain the reason for denial, refer to the part of the Plan on which the denial is based, and provide the claim appeal procedures. 

Urgent Claims that Require Immediate Action 

Urgent claims are those claims that require notification or approval prior to receiving medical care, where a delay in treatment could seriously
jeopardize your life or health or the ability to regain maximum function or, in the opinion of a physician with knowledge of your medical condition could cause severe pain. In these situations: 

 

	 	•	 	 You will receive notice of the benefit determination in writing or electronically within 72 hours after the Claims Administrator receives all necessary
information, taking into account the seriousness of your condition. 

  

	 	•	 	 Notice of denial may be oral with a written or electronic confirmation to follow within 3 days. 

 
  
  

 42 

 If you filed an urgent claim improperly, the Claims Administrator will notify you of the improper filing and
how to correct it within 24 hours after the urgent claim was received. If additional information is needed to process the claim, the Claims Administrator will notify you of the information needed within 24 hours after the claim was received. You
then have 48 hours to provide the requested information. 
 You will be notified of a determination no later than 48 hours after: 

 

	 	•	 	 The Claims Administrator’s receipt of the requested information; or 

 

	 	•	 	 The end of the 48-hour period within which you were to provide the additional information, if the information is not received within that time.

 A denial notice will explain the reason for denial, refer to the part of the Plan on which the denial is based, and provide
the claim appeal procedures. 
 Concurrent Care Claims 

If an on-going course of treatment was previously approved for a specific period of time or number of treatments, and your request to extend the treatment
is an urgent claim as defined above, your request will be decided within 24 hours, provided your request is made at least 24 hours prior to the end of the approved treatment. The Claims Administrator will make a determination on your request for the
extended treatment within 24 hours from receipt of your request. 
 If your request for extended treatment is not made at least 24 hours prior
to the end of the approved treatment, the request will be treated as an urgent claim and decided according to the timeframes described above. If an on-going course of treatment was previously approved for a specific period of time or number of
treatments, and you request to extend treatment in a non-urgent circumstance, your request will be considered a new claim and decided according to post-service or pre-service timeframes, whichever applies. 

 
  
  

 43 

  

Section 6: Questions, Complaints and Appeals 
  

	
	
This section provides you with information to help you with the following:
  

•   You have a question or concern about Covered Health Services or your Benefits.

 
 •   You have a
complaint.
  

•   How to handle an appeal that requires immediate action.

 
 •   You are notified
that a claim has been denied because it has been determined that a service or supply is excluded under the Plan and you wish to appeal such determination.

 

 To resolve a question or appeal, just follow these steps:

 What to Do First 
 If your
question or concern is about a benefit determination, you may informally contact Customer Service before requesting a formal appeal. If the Customer Service representative cannot resolve the issue to your satisfaction over the phone, you may submit
your question in writing. However, if you are not satisfied with a benefit determination as described in (Section 5: How to File a Claim) you may appeal it as described below, without first informally contacting Customer Service. If you first
informally contact Customer Service and later wish to request a formal appeal in writing, you should contact Customer Service and request an appeal. If you request a formal appeal, a Customer Service representative will provide you with the
appropriate address of the Claims Administrator. 
 If you are appealing an urgent care claim denial, please refer to the “Urgent Claim
Appeals that Require Immediate Action” section below and contact Customer Service immediately. 
 The Customer Service telephone number is
shown on your ID card. Customer Service representatives are available to take your call. 
 How to Appeal a Claim Decision 

If you disagree with a pre-service or post-service claim determination after following the above steps, you can contact the Claims Administrator in
writing to formally request an appeal. 
 Your request should include: 

 

	 	•	 	 The patient’s name and the identification number from the ID card. 

 

	 	•	 	 The date(s) of medical service(s). 

  

	 	•	 	 The provider’s name. 

  

	 	•	 	 The reason you believe the claim should be paid. 

  

	 	•	 	 Any documentation or other written information to support your request for claim payment. 

Your first appeal request must be submitted to the Claims Administrator within 180 days after you receive the claim denial. 

 
  
  

 44 

 Appeal Process 

A qualified individual who was not involved in the decision being appealed will be appointed to decide the appeal. If your appeal is related to clinical
matters, the review will be done in consultation with a health care professional with appropriate expertise in the field who was not involved in the prior determination. The Claims Administrator may consult with, or seek the participation of,
medical experts as part of the appeal resolution process. You consent to this referral and the sharing of pertinent medical claim information. Upon your request and free of charge, you have the right to reasonable access to (including copies of) all
documents, records, and other information relevant to your claim for benefits. 
 Appeals Determinations 

Pre-Service and Post-Service Claim Appeals 

You will be provided written or electronic notification of decision on your appeal as follows: 

For appeals of pre-service claims, as defined in (Section 5: How to File a Claim), the first level appeal will be conducted and you will be notified by
the Claims Administrator of the decision within 15 days from receipt of a request for appeal of a denied claim. The second level appeal will be conducted and you will be notified by the Claims Administrator of the decision within 15 days from
receipt of a request for review of the first level appeal decision. 
 For appeals of post-service claims as defined in (Section 5: How to File
a Claim), the first level appeal will be conducted and you will be notified by the Claims Administrator of the decision within 30 days from receipt of a request for appeal of a denied claim. The second level appeal will be conducted and you will be
notified by the Claims Administrator of the decision within 30 days from receipt of a request for review of the first level appeal decision. 

For procedures associated with urgent claims, see “Urgent Claim Appeals that Require Immediate Action” below. 

If you are not satisfied with the first level appeal decision of the Claims Administrator, you have the right to request a second level appeal from the
Claims Administrator. Your second level appeal request must be submitted to the Claims Administrator in writing within 60 days from receipt of the first level appeal decision. 

For pre-service and post-service claim appeals, we have delegated to the Claims Administrator the exclusive right to interpret and administer the
provisions of the Plan. The Claims Administrator’s decisions are conclusive and binding. 
 Please note that the Claims
Administrator’s decision is based only on whether or not Benefits are available under the Plan for the proposed treatment or procedure. The determination as to whether the pending health service is necessary or appropriate is between you and
your Physician. 
 Urgent Claim Appeals that Require Immediate Action 

Your appeal may require immediate action if a delay in treatment could significantly increase the risk to your health or the ability to regain maximum
function or cause severe pain. In these urgent situations: 
 The appeal does not need to be submitted in writing. You or your Physician should
call the Claims Administrator as soon as possible. The Claims Administrator will provide you with a written or electronic determination within 72 hours following receipt by the Claims Administrator of your request for review of the determination
taking into account the seriousness of your condition. 
  
  

 

 45 

 For urgent claim appeals, we have delegated to the Claims Administrator the exclusive right to interpret and
administer the provisions of the Plan. The Claims Administrator’s decisions are conclusive and binding. 
 Voluntary External Review
Program 
 If a final determination to deny Benefits is made, you may choose to participate in our voluntary external review program. This
program only applies if the decision is based on either of the following: 
  

	 	•	 	 Clinical reasons. 

  

	 	•	 	 The exclusion for Experimental, Investigational or Unproven Services. 

The external review program is not available if the coverage determinations are based on explicit Benefit exclusions or defined Benefit limits.

 Contact the Claims Administrator at the telephone number shown on your ID card for more information on the voluntary external review program.

  
  

 

 46 

  

Section 7: Coordination of Benefits 
  

	
	
This section provides you with information about:
  

•   What you need to know when you have coverage under more than one plan.

 
 •   Definitions specific
to Coordination of Benefit rules.
  

•   Order of payment rules.

 

 Benefits When You Have Coverage under More than One Plan 

 This section describes how Benefits under the Plan will be coordinated with those of any other plan that provides benefits to you. The
language in this section is from model laws drafted by the National Association of Insurance Commissioners (NAIC) and represents standard industry practice for coordinating benefits. 

When Coordination of Benefits Applies 

This coordination of benefits (COB) provision applies when a person has health care coverage under more than one benefit plan. 

The order of benefit determination rules described in this section determine which Coverage Plan will pay as the Primary Coverage Plan. The Primary
Coverage Plan that pays first pays without regard to the possibility that another Coverage Plan may cover some expenses. A Secondary Coverage Plan pays after the Primary Coverage Plan and may reduce the benefits it pays. This is to prevent payments
from all group Coverage Plans from exceeding 100 percent of the total Allowable Expense. 
 Definitions 

For purposes of this section, terms are defined as follows: 
  

	1.	“Coverage Plan” is any of the following that provides benefits or services for medical or dental care or treatment. However, if separate contracts are used to
provide coordinated coverage for members of a group, the separate contracts are considered parts of the same Coverage Plan and there is no COB among those separate contracts. 

 

	 	a.	“Coverage Plan” includes: group insurance, closed panel or other forms of group or group-type coverage (whether insured or uninsured); medical care components
of group long-term care contracts, such as skilled nursing care; medical, no-fault, or personal injury protection (PIP) benefits under group or individual automobile contracts; medical benefits coverage under homeowner’s insurance; and Medicare
or other governmental benefits, as permitted by law. 

  

	 	b.	“Coverage Plan” does not include: individual or family insurance; closed panel or other individual coverage (except for group-type coverage); school accident
type coverage; benefits for non-medical components of group long-term care policies; Medicare supplement policies, Medicaid policies and coverage under other governmental plans, unless permitted by law. 

Each contract for coverage under a. or b. above is a separate Coverage Plan. If a Coverage Plan has two parts and COB rules apply only to one of the two,
each of the parts is treated as a separate Coverage Plan. 
  
  

 

 47 

	2.	The order of benefit determination rules determine whether this Coverage Plan is a “Primary Coverage Plan” or “Secondary Coverage Plan” when
compared to another Coverage Plan covering the person. 

 When this Coverage Plan is primary, its benefits are
determined before those of any other Coverage Plan and without considering any other Coverage Plan’s benefits. When this Coverage Plan is secondary, its benefits are determined after those of another Coverage Plan and may be reduced because of
the Primary Coverage Plan’s benefits. 
  

	3.	“Allowable Expense” means a health care service or expense, including deductibles and copayments, that is covered at least in part by any of the Coverage
Plans covering the person. When a Coverage Plan provides benefits in the form of services, (for example an HMO) the reasonable cash value of each service will be considered an Allowable Expense and a benefit paid. An expense or service that is not
covered by any of the Coverage Plans is not an Allowable Expense. Dental care, routine vision care, outpatient prescription drugs, and hearing aids are examples of expenses or services that are not Allowable Expenses under the Plan. The following
are additional examples of expenses or services that are not Allowable Expenses: 

  

	 	a.	If a Covered Person is confined in a private Hospital room, the difference between the cost of a Semi-private Room in the Hospital and the private room, (unless the
patient’s stay in a private Hospital room is medically necessary in terms of generally accepted medical practice, or one of the Coverage Plans routinely provides coverage for Hospital private rooms) is not an Allowable Expense.

  

	 	b.	If a person is covered by two or more Coverage Plans that compute their benefit payments on the basis of usual and customary fees, any amount in excess of the highest
of the usual and customary fees for a specific benefit is not an Allowable Expense. 

  

	 	c.	If a person is covered by two or more Coverage Plans that provide benefits or services on the basis of negotiated fees, an amount in excess of the highest of the
negotiated fees is not an Allowable Expense. 

  

	 	d.	If a person is covered by one Coverage Plan that calculates its benefits or services on the basis of usual and customary fees and another Coverage Plan that provides
its benefits or services on the basis of negotiated fees, the Primary Coverage Plan’s payment arrangements shall be the Allowable Expense for all Coverage Plans. 

 

	 	e.	The amount a benefit is reduced by the Primary Coverage Plan because a Covered Person does not comply with the Coverage Plan provisions. Examples of these provisions
are second surgical opinions, precertification of admissions, and preferred provider arrangements. 

  

	4.	“Claim Determination Period” means a calendar year. However, it does not include any part of a year during which a person has no coverage under this Coverage
Plan, or before the date this COB provision or a similar provision takes effect. 

  

	5.	“Closed Panel Plan” is a Coverage Plan that provides health benefits to Covered Persons primarily in the form of services through a panel of providers that
have contracted with or are employed by the Coverage Plan, and that limits or excludes benefits for services provided by other providers, except in cases of emergency or referral by a panel member. 

 

	6.	“Custodial Parent” means a parent awarded custody by a court decree. In the absence of a court decree, it is the parent with whom the child resides more than
one half of the calendar year without regard to any temporary visitation. 

  

 
  

 48 

 Order of Benefit Determination Rules 

When two or more Coverage Plans pay benefits, the rules for determining the order of payment are as follows: 

 

	A.	The Primary Coverage Plan pays or provides its benefits as if the Secondary Coverage Plan or Coverage Plans did not exist. 

 

	B.	A Coverage Plan that does not contain a coordination of benefits provision that is consistent with this provision is always primary. There is one exception: coverage
that is obtained by virtue of membership in a group that is designed to supplement a part of a basic package of benefits may provide that the supplementary coverage shall be excess to any other parts of the Coverage Plan provided by the contract
holder. Examples of these types of situations are major medical coverages that are superimposed over base Coverage Plan hospital and surgical benefits, and insurance type coverages that are written in connection with a closed panel Coverage Plan to
provide out-of-network benefits. 

  

	C.	A Coverage Plan may consider the benefits paid or provided by another Coverage Plan in determining its benefits only when it is secondary to that other Coverage Plan.

  

	D.	The first of the following rules that describes which Coverage Plan pays its benefits before another Coverage Plan is the rule to use. 

 

	 	1.	Non-Dependent or Dependent. The Coverage Plan that covers the person other than as a dependent, for example as an employee, member, subscriber or retiree is primary and
the Coverage Plan that covers the person as a dependent is secondary. However, if the person is a Medicare beneficiary and, as a result of federal law, Medicare is secondary to the Coverage Plan covering the person as a dependent; and primary to the
Coverage Plan covering the person as other than a dependent (e.g. a retired employee); then the order of benefits between the two Coverage Plans is reversed so that the Coverage Plan covering the person as an employee, member, subscriber or retiree
is secondary and the other Coverage Plan is primary. 

  

	 	2.	Child Covered Under More Than One Coverage Plan. The order of benefits when a child is covered by more than one Coverage Plan is: 

 

	 	a.	The Primary Coverage Plan is the Coverage Plan of the parent whose birthday is earlier in the year if: 

 

	 	1)	The parents are married; 

  

	 	2)	The parents are not separated (whether or not they ever have been married); or 

 

	 	3)	A court decree awards joint custody without specifying that one party has the responsibility to provide health care coverage. 

If both parents have the same birthday, the Coverage Plan that covered either of the parents longer is primary. 

 

	 	b.	If the specific terms of a court decree state that one of the parents is responsible for the child’s health care expenses or health care coverage and the Coverage
Plan of that parent has actual knowledge of those terms, that Coverage Plan is primary. This rule applies to claim determination periods or plan years commencing after the Coverage Plan is given notice of the court decree. 

 

	 	c.	If the parents are not married, or are separated (whether or not they ever have been married) or are divorced, the order of benefits is: 

 

	 	1)	The Coverage Plan of the custodial parent; 

  

	 	2)	The Coverage Plan of the spouse of the custodial parent; 

  

	 	3)	The Coverage Plan of the noncustodial parent; and then 

  

	 	4)	The Coverage Plan of the spouse of the noncustodial parent. 

  

 
  

 49 

	 	3.	Active or inactive employee. The Coverage Plan that covers a person as an employee who is neither laid off nor retired is primary. The same would hold true if a person
is a dependent of a person covered as a retiree and an employee. If the other Coverage Plan does not have this rule, and if, as a result, the Coverage Plans do not agree on the order of benefits, this rule is ignored. Coverage provided an individual
as a retired worker and as a dependent of an actively working spouse will be determined under the rule labeled D.1. 

  

	 	4.	Continuation coverage. If a person whose coverage is provided under a right of continuation provided by federal or state law also is covered under another Coverage
Plan, the Coverage Plan covering the person as an employee, member, subscriber or retiree (or as that person’s dependent) is primary, and the continuation coverage is secondary. If the other Coverage Plan does not have this rule, and if, as a
result, the Coverage Plans do not agree on the order of benefits, this rule is ignored. 

  

	 	5.	Longer or shorter length of coverage. The Coverage Plan that covered the person as an employee, member, subscriber or retiree longer is primary.

  

	 	6.	If a husband or wife is covered under this Coverage Plan as a Participant and as an Enrolled Dependent, the dependent benefits will be coordinated as if they were
provided under another Coverage Plan, this means the Participant’s benefit will pay first. 

  

	 	7.	If the preceding rules do not determine the Primary Coverage Plan, the Allowable Expenses shall be shared equally between the Coverage Plans meeting the definition of
Coverage Plan under this provision. In addition, this Coverage Plan will not pay more than it would have paid had it been primary. 

  

	E.	A group or individual automobile contract that provides medical, no-fault or personal injury protection benefits or a homeowner’s policy that provides medical
benefits coverage shall provide primary coverage. 

 Effect on the Benefits of this Plan 

	A.	When this Coverage Plan is secondary, it may reduce its benefits so that the total benefits paid or provided by all Coverage Plans during a claim determination period
are not more than 100 percent of total Allowable Expenses. The difference between the benefit payments that this Coverage Plan would have paid had it been the Primary Coverage Plan, and the benefit payments that it actually paid or provided shall be
recorded as a benefit reserve for the Covered Person and used by this Coverage Plan to pay any Allowable Expenses, not otherwise paid during the claim determination period. As each claim is submitted, this Coverage Plan will:

  

	 	1.	Determine its obligation to pay or provide benefits under its contract; 

  

	 	2.	Determine whether a benefit reserve has been recorded for the Covered Person; and 

 

	 	3.	Determine whether there are any unpaid Allowable Expenses during that claim determination period. 

If there is a benefit reserve, the Secondary Coverage Plan will use the Covered Person’s benefit reserve to pay up to 100 percent of
total Allowable Expenses incurred during the claim determination period. At the end of the claim determination period, the benefit reserve returns to zero. A new benefit reserve must be created for each new claim determination period. 

 
  
  

 50 

	B.	If a Covered Person is enrolled in two or more closed panel Coverage Plans and if, for any reason, including the provision of service by a non-panel provider, benefits
are not payable by one closed panel Coverage Plan, COB shall not apply between that Coverage Plan and other closed panel Coverage Plans. 

  

	C.	This Coverage Plan reduces its benefits as described below for Covered Persons who are eligible for Medicare when Medicare would be the Primary Coverage Plan.

 Medicare benefits are determined as if the full amount that would have been payable under Medicare was actually
paid under Medicare, even if: 
  

	 	—	 	 The person is entitled but not enrolled for Medicare. Medicare benefits are determined as if the person were covered under Medicare Parts A and B.

  

	 	—	 	 The person is enrolled in a Medicare Advantage (Medicare Part C) plan and receives non-covered services because the person did not follow all rules of
that plan. Medicare benefits are determined as if the services were covered under Medicare Parts A and B. 

  

	 	—	 	 The person receives services from a provider who has elected to opt-out of Medicare. Medicare benefits are determined as if the services were covered
under Medicare Parts A and B and the provider had agreed to limit charges to the amount of charges allowed under Medicare rules. 

  

	 	—	 	 The services are provided in any facility that is not eligible for Medicare reimbursements, including a Veterans Administration facility, facility of
the Uniformed Services, or other facility of the federal government. Medicare benefits are determined as if the services were provided by a facility that is eligible for reimbursement under Medicare. 

 

	 	—	 	 The person is enrolled under a plan with a Medicare Medical Savings Account. Medicare benefits are determined as if the person were covered under
Medicare Parts A and B. 

 Right to Receive and Release Needed Information 

Certain facts about health care coverage and services are needed to apply these COB rules and to determine benefits payable under this Coverage Plan and
other Coverage Plans. The Plan Administrator may get the facts it needs from, or give them to, other organizations or persons for the purpose of applying these rules and determining benefits payable under this Coverage Plan and other Coverage Plans
covering the person claiming benefits. 
 The Plan Administrator need not tell, or get the consent of, any person to do this. Each person
claiming benefits under this Coverage Plan must give us any facts we need to apply those rules and determine benefits payable. If you do not provide us the information we need to apply these rules and determine the Benefits payable, your claim for
Benefits will be denied. 
 Payments Made 

A payment made under another Coverage Plan may include an amount that should have been paid under this Coverage Plan. If it does, we may pay that amount
to the organization that made the payment. That amount will then be treated as though it were a benefit paid under this Coverage Plan. We will not have to pay that amount again. The term “payment made” includes providing benefits in the
form of services, in which case “payment made” means reasonable cash value of the benefits provided in the form of services. 
  

 
  

 51 

 Right of Recovery 

If the amount of the payments we made is more than we should have paid under this COB provision, we may recover the excess from one or more of the persons
we have paid or for whom we have paid; or any other person or organization that may be responsible for the benefits or services provided for you. The “amount of the payments made” includes the reasonable cash value of any benefits provided
in the form of services. 
  
  

 

 52 

  

Section 8: When Coverage Ends 
  

	
	
This section provides you with information about all of the following:
  

•   Events that cause coverage to end.

 
 •   The date your
coverage ends.
  

•   Extended coverage.

 
 •   Continuation of
coverage under federal law (COBRA).
  

 General
Information about When Coverage Ends 
 We may discontinue this benefit Plan and/or all similar benefit plans at any time. 

Your entitlement to Benefits automatically ends on the date that coverage ends, even if you are hospitalized or are otherwise receiving medical treatment
on that date. 
 When your coverage ends, we will still pay claims for Covered Health Services that you received before your coverage ended.
However, once your coverage ends, we do not provide Benefits for health services that you receive for medical conditions that occurred before your coverage ended, even if the underlying medical condition occurred before your coverage ended.

 An Enrolled Dependent’s coverage ends on the date the Participant’s coverage ends. 

 
  
  

 53 

 Events Ending Your Coverage 

Coverage ends on the earliest of the dates specified in the following table: 

 

			
	Ending Event	  	What Happens
		
	The Entire Plan Ends	  	Your coverage ends on the date the Plan ends. We are responsible for notifying you that your coverage has ended.
		
	You Are No Longer
Eligible	  	Your coverage ends on the date of termination. Upon reaching Tier 1 maximum of $25,000 per family, per calendar year or Tier 2 maximum of
$10,000 per family, per calendar year. At that time coverage transitions to the designated plan for the remainder of the plan year.
		
	The Claims
Administrator Receives
Notice to End
Coverage	  	Your coverage ends on the date the Claims Administrator receives written notice from us instructing the Claims Administrator to end your
coverage, or the date requested in the notice, if later.
		
	Participant Retires	  	If retired, your coverage ends at your age 65, and coverage for your legal spouse ends at their age 65.

 
  
  

 54 

 Other Events Ending Your Coverage 

When any of the following happen, we will provide written notice to the Participant that coverage has ended on the date the Plan Administrator identifies
in the notice: 
  

			
	Ending Event	  	What Happens
		
	Fraud, Misrepresentation or
False Information	  	Fraud or misrepresentation, or because the Participant knowingly gave us or the Claims Administrator false material information. Examples
include false information relating to another person’s eligibility or status as a Dependent. During the first two years the Plan is in effect, we have the right to demand that you pay back all Benefits we paid to you, or paid in your name,
during the time you were incorrectly covered under the Plan. After the first two years, we can only demand that you pay back these Benefits if the written application contained a fraudulent misstatement.
		
	Material Violation	  	There was a material violation of the terms of the Plan.
		
	Improper Use of ID Card	  	You permitted an unauthorized person to use your ID card, or you used another person’s card.
		
	Failure to Pay	  	You failed to pay a required contribution.
		
	Threatening Behavior	  	You committed acts of physical or verbal abuse that pose a threat to our staff, the Claims Administrator’s staff, a provider, or other Covered Persons.

 
  
  

 55 

 Coverage for a Handicapped Child 

Coverage for an unmarried Enrolled Dependent child who is not able to be self-supporting because of mental retardation or a physical handicap will not end
just because the child has reached a certain age. We will extend the coverage for that child beyond the limiting age if both of the following are true regarding the Enrolled Dependent child: 

 

	 	•	 	 Is not able to be self-supporting because of mental retardation or physical handicap. 

 

	 	•	 	 Depends mainly on the Participant for support. 

Coverage will continue as long as the Enrolled Dependent is incapacitated and dependent unless coverage is otherwise terminated in accordance with the
terms of the Plan. 
 We will ask you to furnish the Claims Administrator with proof of the child’s incapacity and dependency within 31
days of the date coverage would otherwise have ended because the child reached a certain age. Before the Claims Administrator agrees to this extension of coverage for the child, the Claims Administrator may require that a Physician chosen by us
examine the child. We will pay for that examination. 
 The Claims Administrator may continue to ask you for proof that the child continues to
meet these conditions of incapacity and dependency. Such proof might include medical examinations at our expense. However, we will not ask for this information more than once a year. 

If you do not provide proof of the child’s incapacity and dependency within 31 days of the Claims Administrator’s request as described above,
coverage for that child will end. 
 Extended Coverage for Total Disability 

Coverage for a Covered Person who is Totally Disabled on the date coverage under the Plan would otherwise terminate will not end automatically. We will
temporarily extend the coverage, only for treatment of the condition causing the Total Disability. Benefits will be paid until the earlier of either of the following: 
  

	 	•	 	 The Total Disability ends. 

  

	 	•	 	 18 months from the date coverage would have otherwise ended. 

Extended Coverage for Full-time Students 

Coverage for an enrolled Dependent child who is a Full-time Student at a post-secondary school and who needs a medically necessary leave of absence will
be extended until the earlier of the following: 
  

	 	¡	 	 one year after the medically necessary leave of absence begins; or 

 

	 	¡	 	 the date coverage would otherwise terminate under the Plan. 

Coverage will be extended only when the enrolled Dependent is covered under the Plan because of Full-time Student status at a post-secondary school
immediately before the medically necessary leave of absence begins. 
 Coverage will be extended only when the enrolled Dependent’s change
in Full-time Student status meets all of the following requirements: 
  

	 	¡	 	 the enrolled Dependent is suffering from a serious Sickness or Injury; 

 
  
  

 56 

	 	¡	 	 the leave of absence from the post-secondary school is medically necessary, as determined by the enrolled Dependent’s treating Physician; and

  

	 	¡	 	 the medically necessary leave of absence causes the enrolled Dependent to lose Full-time Student status for purposes of coverage under the Plan.

 A written certification by the treating Physician is required. The certification must state that the enrolled Dependent
child is suffering from a serious Sickness or Injury and that the leave of absence is medically necessary. 
 For purposes of this extended
provision, the term “leave of absence” shall include any change in enrollment at the post-secondary school that causes the loss of Full-time Student status. 

Continuation of Coverage 
 If your
coverage ends under the Plan, you may be entitled to elect continuation coverage (coverage that continues on in some form) in accordance with federal law. 

Continuation coverage under COBRA (the federal Consolidated Omnibus Budget Reconciliation Act) is available only to Plans that are subject to the terms
of COBRA. You can contact your Plan Administrator to determine if we are subject to the provisions of COBRA. 
 If you selected continuation
coverage under a prior plan which was then replaced by coverage under this Plan, continuation coverage will end as scheduled under the prior plan or in accordance with the terminating events listed below, whichever is earlier. 

Continuation Coverage under Federal Law (COBRA) 

Much of the language in this section comes from the federal law that governs continuation coverage. You should call your Plan Administrator if you have
questions about your right to continue coverage. 
 In order to be eligible for continuation coverage under federal law, you must meet the
definition of a “Qualified Beneficiary”. A Qualified Beneficiary is any of the following persons who was covered under the Plan on the day before a qualifying event: 

 

	 	•	 	 A Participant. 

  

	 	•	 	 A Participant’s Enrolled Dependent, including with respect to the Participant’s children, a child born to or placed for adoption with the
Participant during a period of continuation coverage under federal law. 

  

	 	•	 	 A Participant’s former spouse. 

Qualifying Events for Continuation Coverage under Federal Law (COBRA) 

If the coverage of a Qualified Beneficiary would ordinarily terminate due to one of the following qualifying events, then the Qualified Beneficiary is
entitled to continue coverage. The Qualified Beneficiary is entitled to elect the same coverage that she or he had on the day before the qualifying event. 

The qualifying events with respect to an employee who is a Qualified Beneficiary are: 

 

	A.	Termination of employment, for any reason other than gross misconduct. 

 
  
  

 57 

	B.	Reduction in the Participant’s hours of employment. 

With respect to a Participant’s spouse or dependent child who is a Qualified Beneficiary, the qualifying events are: 

 

	A.	Termination of the Participant’s employment (for reasons other than the Participant’s gross misconduct). 

 

	B.	Reduction in the Participant’s hours of employment. 

  

	C.	Death of the Participant. 

  

	D.	Divorce or legal separation of the Participant. 

  

	E.	Loss of eligibility by an Enrolled Dependent who is a child. 

  

	F.	Entitlement of the Participant to Medicare benefits. 

  

	G.	The Plan Sponsor’s commencement of a bankruptcy under Title 11, United States Code. This is also a qualifying event for any retired Participant and his or her
Enrolled Dependents if there is a substantial elimination of coverage within one year before or after the date the bankruptcy was filed. 

Notification Requirements and Election Period for Continuation Coverage under Federal Law (COBRA) 

Notification Requirements for Qualifying Event 

The Participant or other Qualified Beneficiary must notify the Plan Administrator within 60 days of the latest of the following events: 

 

	 	•	 	 The Participant’s divorce or legal separation, or an Enrolled Dependent’s loss of eligibility as an Enrolled Dependent.

  

	 	•	 	 The date the Qualified Beneficiary would lose coverage under the Plan. 

 

	 	•	 	 The date on which the Qualified Beneficiary is informed of his or her obligation to provide notice and the procedures for providing such notice.

 The Participant or other Qualified Beneficiary must also notify the Plan Administrator when a second qualifying event
occurs, which may extend continuation coverage. 
 If the Participant or other Qualified Beneficiary fails to notify the Plan Administrator of
these events within the 60 day period, the Plan Administrator is not obligated to provide continued coverage to the affected Qualified Beneficiary. If a Participant is continuing coverage under federal law, the Participant must notify the Plan
Administrator within 60 days of the birth or adoption of a child. 
 Notification Requirements for Disability Determination or Change in
Disability Status 
 The Participant or other Qualified Beneficiary must notify the Plan Administrator as described under
“Terminating Events for Continuation Coverage under federal law (COBRA)”, subsection A. below. 
 The notice requirements will be
satisfied by providing written notice to the Plan Administrator at the address stated in Attachment II to this Summary Plan Description. The contents of the notice must be such that the Plan Administrator is able to determine the covered employee
and Qualified Beneficiary or Qualified Beneficiaries, the qualifying event or disability, and the date on which the qualifying event occurred. 

None of the above notice requirements will be enforced if the Participant or other Qualified Beneficiary is not informed of his or her obligations to
provide such notice. 
  
  

 

 58 

 After providing notice to the Plan Administrator, the Qualified Beneficiary shall receive the continuation
coverage and election notice. Continuation coverage must be elected by the later of 60 days after the qualifying event occurs; or 60 days after the Qualified Beneficiary receives notice of the continuation right from the Plan Administrator.

 The Qualified Beneficiary’s initial premium due to the Plan Administrator must be paid on or before the 45th day after electing
continuation. 
 The Trade Act of 2002 amended COBRA to provide for a special second 60-day COBRA election period for certain Participants who
have experienced a termination or reduction of hours and who lose group health plan coverage as a result. The special second COBRA election period is available only to a very limited group of individuals: generally, those who are receiving trade
adjustment assistance (TAA) or ‘alternative trade adjustment assistance’ under a federal law called the Trade Act of 1974. These Participants are entitled to a second opportunity to elect COBRA coverage for themselves and certain family
members (if they did not already elect COBRA coverage), but only within a limited period of 60 days from the first day of the month when an individual begins receiving TAA (or would be eligible to receive TAA but for the requirement that
unemployment benefits be exhausted) and only during the six months immediately after their group health plan coverage ended. 
 If a Participant
qualifies or may qualify for assistance under the Trade Act of 1974, he or she should contact the Plan Administrator for additional information. The Participant must contact the Plan Administrator promptly after qualifying for assistance under the
Trade Act of 1974 or the Participant will lose his or her special COBRA rights. COBRA coverage elected during the special second election period is not retroactive to the date that Plan coverage was lost, but begins on the first day of the special
second election period. 
 Terminating Events for Continuation Coverage under Federal Law (COBRA) 

Continuation under the Plan will end on the earliest of the following dates: 

 

	A.	Eighteen months from the date of the qualifying event, if the Qualified Beneficiary’s coverage would have ended because the Participant’s employment was
terminated or hours were reduced (i.e., qualifying event A.). 

 If a Qualified Beneficiary is determined to have
been disabled under the Social Security Act at any time within the first 60 days of continuation coverage for qualifying event A. then the Qualified Beneficiary may elect an additional eleven months of continuation coverage (for a total of
twenty-nine months of continued coverage) subject to the following conditions: 
  

	 	—	 	 Notice of such disability must be provided within the latest of 60 days after: 

 

	 	•	 	 the determination of the disability; or 

  

	 	•	 	 the date of the qualifying event; or 

  

	 	•	 	 the date the Qualified Beneficiary would lose coverage under the Plan; and 

 

	 	•	 	 in no event later than the end of the first eighteen months. 

 

	 	—	 	 The Qualified Beneficiary must agree to pay any increase in the required premium for the additional eleven months. 

 

	 	—	 	 If the Qualified Beneficiary who is entitled to the eleven months of coverage has non-disabled family members who are also Qualified Beneficiaries,
then those non-disabled Qualified Beneficiaries are also entitled to the additional eleven months of continuation coverage. 

Notice of any final determination that the Qualified Beneficiary is no longer disabled must be provided within 30 days of such
determination. Thereafter, continuation coverage may be terminated on the first day of the month that begins more than 30 days after the date of that determination. 

 
  
  

 59 

	B.	Thirty-six months from the date of the qualifying event for an Enrolled Dependent whose coverage ended because of the death of the Participant, divorce or legal
separation of the Participant, or loss of eligibility by an Enrolled Dependent who is a child (i.e. qualifying events C., D., or E.). 

  

	C.	With respect to Qualified Beneficiaries, and to the extent that the Participant was entitled to Medicare prior to the qualifying event: 

 

	 	—	 	 Eighteen months from the date of the Participant’s Medicare entitlement; or 

 

	 	—	 	 Thirty-six months from the date of the Participant’s Medicare entitlement, if a second qualifying event (that was due to either the
Participant’s termination of employment or the Participant’s work hours being reduced) occurs prior to the expiration of the eighteen months. 

 

	D.	With respect to Qualified Beneficiaries, and to the extent that the Participant became entitled to Medicare subsequent to the qualifying event:

  

	 	—	 	 Thirty-six months from the date of the Participant’s termination from employment or work hours being reduced (first qualifying event) if:

  

	 	•	 	 the Participant’s Medicare entitlement occurs within the eighteen month continuation period; and 

 

	 	•	 	 if, absent the first qualifying event, the Medicare entitlement would have resulted in a loss of coverage for the Qualified Beneficiary under the group
health plan. 

  

	E.	The date coverage terminates under the Plan for failure to make timely payment of the premium. 

 

	F.	The date, after electing continuation coverage, that coverage is first obtained under any other group health plan. If such coverage contains a limitation or exclusion
with respect to any pre-existing condition, continuation shall end on the date such limitation or exclusion ends. The other group health coverage shall be primary for all health services except those health services that are subject to the
pre-existing condition limitation or exclusion. 

  

	G.	The date, after electing continuation coverage, that the Qualified Beneficiary first becomes entitled to Medicare, except that this shall not apply in the event that
coverage was terminated because the Plan Sponsor filed for bankruptcy, (i.e. qualifying event G.). If the Qualified Beneficiary was entitled to continuation because the Plan Sponsor filed for bankruptcy, (i.e. qualifying event G.) and the retired
Participant dies during the continuation period, then the other Qualified Beneficiaries shall be entitled to continue coverage for thirty-six months from the date of the Participant’s death. 

 

	H.	The date the entire Plan ends. 

  

	I.	The date coverage would otherwise terminate under the Plan as described in this section under the heading Events Ending Your Coverage. 

 
  
  

 60 

  

Section 9: General Legal Provisions 
  

	
	
This section provides you with information about:
  

•   General legal provisions concerning the Plan.

 

 Plan Document 

This Summary Plan Description presents an overview of your Benefits. In the event of any discrepancy between this Summary Plan Description and the
official Plan Document, the Plan Document shall govern. 
 Relationship with Providers 

The relationships between us, the Claims Administrator, and Network providers are solely contractual relationships between independent contractors.
Network providers are not our agents or employees. Nor are they agents or employees of the Claims Administrator. Neither we nor any of our employees are agents or employees of Network providers. 

We do not provide health care services or supplies, nor do we practice medicine. Instead, we pay Benefits. Network providers are independent
practitioners who run their own offices and facilities. The credentialing process confirms public information about the providers’ licenses and other credentials, but does not assure the quality of the services provided. Network providers are
not our employees or employees of the Claims Administrator; nor do we have any other relationship with Network providers such as principal-agent or joint venture. Neither we nor the Claims Administrator are liable for any act or omission of any
provider. 
 The Claims Administrator is not considered to be an employer of the Plan Administrator for any purpose with respect to the
administration or provision of benefits under this Plan. 
 We and the Plan Administrator are solely responsible for all of the following:

  

	 	•	 	 Enrollment and classification changes (including classification changes resulting in your enrollment or the termination of your coverage).

  

	 	•	 	 The timely payment of Benefits. 

  

	 	•	 	 Notifying you of the termination or modifications to the Plan. 

Your Relationship with Providers 
 The
relationship between you and any provider is that of provider and patient. 
  

	 	•	 	 You are responsible for choosing your own provider. 

  

	 	•	 	 You must decide if any provider treating you is right for you. This includes Network providers you choose and providers to whom you have been referred.

  

	 	•	 	 You must decide with your provider what care you should receive. 

 

	 	•	 	 Your provider is solely responsible for the quality of the services provided to you. 

The relationship between you and us is that of employer and employee, Dependent or other classification as defined in the Plan. 

 
  
  

 61 

 Incentives to Providers 

The Claims Administrator pays Network providers through various types of contractual arrangements, some of which may include financial incentives to
promote the delivery of health care in a cost efficient and effective manner. These financial incentives are not intended to affect your access to health care. 

Examples of financial incentives for Network providers are: 
  

	 	•	 	 Bonuses for performance based on factors that may include quality, member satisfaction, and/or cost effectiveness. 

 

	 	•	 	 Capitation—a group of Network providers receives a monthly payment for each Covered Person who selects a Network provider within the group to
perform or coordinate certain health services. The Network providers receive this monthly payment regardless of whether the cost of providing or arranging to provide the Covered Person’s health care is less than or more than the payment.

 The methods used to pay specific Network providers may vary. From time to time, the payment method may change. If you have
questions about whether your Network provider’s contract includes any financial incentives, we encourage you to discuss those questions with your provider. You may also contact the Claims Administrator at the telephone number on your ID card.
They can advise whether your Network provider is paid by any financial incentive, including those listed above; however, the specific terms of the contract, including rates of payment, are confidential and cannot be disclosed. 

Incentives to You 
 Sometimes the Claims
Administrator may offer coupons or other incentives to encourage you to participate in various wellness programs or certain disease management programs. The decision about whether or not to participate is yours alone but we recommend that you
discuss participating in such programs with your Physician. These incentives are not Benefits and do not alter or affect your Benefits. Contact the Claims Administrator if you have any questions. 

Rebates and Other Payments 
 We and the
Claims Administrator may receive rebates for certain drugs that are administered to you in a Physician’s office, or at a Hospital or Alternate Facility. We and the Claims Administrator do not pass these rebates on to you, nor are they taken
into account in determining your Copayments. 
 Interpretation of Benefits 

We and the Claims Administrator have sole and exclusive discretion to do all of the following: 

 

	 	•	 	 Interpret Benefits under the Plan. 

  

	 	•	 	 Interpret the other terms, conditions, limitations and exclusions of the Plan, including this SPD and any Riders and Amendments.

  

	 	•	 	 Make factual determinations related to the Plan and its Benefits. 

We and the Claims Administrator may delegate this discretionary authority to other persons or entities who provide services in regard to the
administration of the Plan. 
  
  

 

 62 

 In certain circumstances, for purposes of overall cost savings or efficiency, we may, in our sole
discretion, offer Benefits for services that would otherwise not be Covered Health Services. The fact that we do so in any particular case shall not in any way be deemed to require us to do so in other similar cases. 

Administrative Services 
 We may, in our
sole discretion, arrange for various persons or entities to provide administrative services in regard to the Plan, such as claims processing. The identity of the service providers and the nature of the services they provide may be changed from time
to time in our sole discretion. We are not required to give you prior notice of any such change, nor are we required to obtain your approval. You must cooperate with those persons or entities in the performance of their responsibilities. 

Amendments to the Plan 
 We reserve the
right, in our sole discretion and without your approval, to change, interpret, modify, withdraw or add Benefits or terminate the Plan. Plan Amendments and Riders are effective on the date we specify. 

Any provision of the Plan which, on its effective date, is in conflict with the requirements of federal statutes or regulations, or applicable state law
provisions not otherwise preempted by ERISA (of the jurisdiction in which the Plan is delivered) is hereby amended to conform to the minimum requirements of such statutes and regulations. 

Any change or amendment to or termination of the Plan, its benefits or its terms and conditions, in whole or in part, shall be made solely in a written
amendment (in the case of a change or amendment) or in a written resolution (in the case of a termination), whether prospective or retroactive, to the Plan, in accordance with the procedures established by us. Covered Persons will receive notice of
any material modification to the Plan. No one has the authority to make any oral modification to the SPD. 
 Clerical Error 

If a clerical error or other mistake occurs, that error does not create a right to Benefits. These errors include, but are not limited to, providing
misinformation on eligibility or Benefit coverages or entitlements. It is your responsibility to confirm the accuracy of statements made by us or our designees, including the Claims Administrator, in accordance with the terms of this SPD and other
Plan documents. 
 Information and Records 

At times we or the Claims Administrator may need additional information from you. You agree to furnish us and/or the Claims Administrator with all
information and proofs that we may reasonably require regarding any matters pertaining to the Plan. If you do not provide this information when we request it, we may delay or deny payment of your Benefits. 

By accepting Benefits under the Plan, you authorize and direct any person or institution that has provided services to you to furnish us or the Claims
Administrator with all information or copies of records relating to the services provided to you. We or the Claims Administrator have the right to request this information at any reasonable time. This applies to all Covered Persons, including
Enrolled Dependents whether or not they have signed the Participant’s enrollment form. We and the Claims Administrator agree that such information and records will be considered confidential. 

 
  
  

 63 

 We and the Claims Administrator have the right to release any and all records concerning health care
services which are necessary to implement and administer the terms of the Plan, for appropriate medical review or quality assessment, or as we are required to do by law or regulation. During and after the term of the Plan, we, the Claims
Administrator, and our related entities may use and transfer the information gathered under the Plan for research and analytic purposes. 
 For
complete listings of your medical records or billing statements we recommend that you contact your health care provider. Providers may charge you reasonable fees to cover their costs for providing records or completing requested forms. 

If you request medical forms or records from us, we also may charge you reasonable fees to cover costs for completing the forms or providing the records.

 In some cases, we or the Claims Administrator will designate other persons or entities to request records or information from or related to
you, and to release those records as necessary. Such designees have the same rights to this information as the Plan Administrator. 

Examination of Covered Persons 
 In the
event of a question or dispute regarding your right to Benefits, we may require that a Network Physician of our choice examine you at our expense. 

Workers’ Compensation not Affected 

Benefits provided under the Plan do not substitute for and do not affect any requirements for coverage by workers’ compensation insurance.

 Medicare Eligibility 

Benefits under the Plan are not intended to supplement any coverage provided by Medicare. Nevertheless, in some circumstances Covered Persons who are
eligible for or enrolled in Medicare may also be enrolled under the Plan. 
 If you are eligible for or enrolled in Medicare, please read
the following information carefully. 
 If you are eligible for Medicare on a primary basis (Medicare pays before Benefits under the
Plan), you should enroll for and maintain coverage under both Medicare Part A and Part B. If you don’t enroll and maintain that coverage, and if we are the secondary payer as described in (Section 7: Coordination of Benefits), we will
pay Benefits under the Plan as if you were covered under both Medicare Part A and Part B. As a result, you will be responsible for the costs that Medicare would have paid and you will incur a larger out-of-pocket cost. 

If you are enrolled in a Medicare Advantage (Medicare Part C) plan on a primary basis (Medicare pays before Benefits under the Plan), you should
follow all rules of that plan that require you to seek services from that plan’s participating providers. When we are the secondary payer, we will pay any Benefits available to you under the Plan as if you had followed all rules of the Medicare
Advantage plan. You will be responsible for any additional costs or reduced Benefits that result from your failure to follow these rules, and you will incur a larger out-of-pocket cost. 

 
  
  

 64 

 Subrogation and Reimbursement 

The Plan has a right to subrogation and reimbursement, as defined below. 

Right to Subrogation 
 The right
to subrogation means the Plan is substituted to any legal claims that you may be entitled to pursue for Benefits that the Plan has paid. Subrogation applies when the Plan has paid Benefits for a Sickness or Injury for which a third party is
considered responsible, e.g. an insurance carrier if you are involved in an auto accident. 
 The Plan shall be subrogated to, and shall succeed
to, all rights of recovery from any or all third parties, under any legal theory of any type, for 100 percent of any services and Benefits the Plan has paid on your behalf relating to any Sickness or Injury caused by any third party. 

Right to Reimbursement 
 The right
to reimbursement means that if a third party causes a Sickness or Injury for which you receive a settlement, judgment, or other recovery, you must use those proceeds to fully return to the Plan 100% of any Benefits you received for that Sickness or
Injury. 
 Third Parties 

The following persons and entities are considered third parties: 
  

	 	•	 	 A person or entity alleged to have caused you to suffer a Sickness, Injury or damages, or who is legally responsible for the Sickness, Injury or
damages. 

  

	 	•	 	 The Plan Sponsor. 

  

	 	•	 	 Any person or entity who is or may be obligated to provide you with benefits or payments under: 

 

	 	—	 	 Underinsured or uninsured motorist insurance. 

  

	 	—	 	 Medical provisions of no-fault or traditional insurance (auto, homeowners or otherwise). 

 

	 	—	 	 Workers’ compensation coverage. 

  

	 	—	 	 Any other insurance carrier or third party administrator. 

Subrogation and Reimbursement Provisions 

As a Covered Person, you agree to the following: 
  

	 	•	 	 The Plan has a first priority right to receive payment on any claim against a third party before you receive payment from that third party.

  

	 	•	 	 The Plan’s subrogation and reimbursement rights apply to full and partial settlements, judgments, or other recoveries paid or payable to you or
your representative, no matter how those proceeds are captioned or characterized. Payments include, but are not limited to, economic, non-economic, and punitive damages. The Plan is not required to help you to pursue your claim for damages or
personal injuries, or pay any of your associated costs, including attorneys’ fees. No so-called “Fund Doctrine” or “Common Fund Doctrine” or “Attorney’s Fund Doctrine” shall defeat this right.

  

	 	•	 	 The Plan may enforce its subrogation and reimbursement rights regardless of whether you have been “made whole” (fully compensated for your
injuries and damages). 

  

	 	•	 	 You will cooperate with the Plan and its agents in a timely manner to protect its legal and equitable rights to subrogation and reimbursement,
including, but not limited to: 

  

	 	—	 	 Complying with the terms of this section. 

  

	 	—	 	 Providing any relevant information requested. 

  

	 	—	 	 Signing and/or delivering documents at its request. 

  

  
  

 65 

	 	—	 	 Appearing at medical examinations and legal proceedings, such as depositions or hearings. 

 

	 	—	 	 Obtaining the Plan’s consent before releasing any party from liability or payment of medical expenses. 

 

	 	•	 	 If you receive payment as part of a settlement or judgment from any third party as a result of a Sickness or Injury, and the Plan alleges some or all
of those funds are due and owed to it, you agree to hold those settlement funds in trust, either in a separate bank account in your name or in your attorney’s trust account. You agree that you will serve as a trustee over those funds to the
extent of the Benefits the Plan has paid. 

  

	 	•	 	 If the Plan incurs attorneys’ fees and costs in order to collect third party settlement funds held by you or your representative, the Plan has the
right to recover those fees and costs from you. 

  

	 	•	 	 You may not accept any settlement that does not fully reimburse the Plan, without its written approval. 

 

	 	•	 	 You will assign to the Plan all rights of recovery against third parties to the extent of Benefits the Plan has provided for a Sickness or Injury
caused by a third party. 

  

	 	•	 	 The Plan’s rights will not be reduced due to your own negligence. 

 

	 	•	 	 The Plan may file suit in your name and take appropriate action to assert its rights under this section. The Plan is not required to pay you part of
any recovery it may obtain from a third party, even if it files suit in your name. 

  

	 	•	 	 The provisions of this section apply to the parents, guardian, or other representative of an Enrolled Dependent child who incurs a Sickness or Injury
caused by a third party. 

  

	 	•	 	 In case of your wrongful death, the provisions of this section apply to your estate, the personal representative of your estate, and your heirs.

  

	 	•	 	 Your failure to cooperate with the Plan or its agents is considered a breach of contract. As such, the Plan has the right to terminate your Benefits,
deny future Benefits, take legal action against you, and/or set off from any future Benefits the value of Benefits the Plan has paid relating to any Sickness or Injury caused by any third party to the extent not recovered by the Plan due to you or
your representative not cooperating with the Plan. 

  

	 	•	 	 If a third party causes you to suffer a Sickness or Injury while you are covered under this Plan, the provisions of this section continue to apply,
even after you are no longer a Covered Person. 

 Refund of Overpayments 

If we pay Benefits for expenses incurred on account of a Covered Person, that Covered Person, or any other person or organization that was paid, must make
a refund to us if either of the following apply: 
  

	 	•	 	 All or some of the expenses were not paid by the Covered Person or did not legally have to be paid by the Covered Person. 

 

	 	•	 	 All or some of the payment we made exceeded the Benefits under the Plan. 

The refund equals the amount we paid in excess of the amount we should have paid under the Plan. If the refund is due from another person or
organization, the Covered Person agrees to help us get the refund when requested. 
 If the Covered Person, or any other person or organization
that was paid, does not promptly refund the full amount, we may reduce the amount of any future Benefits that are payable under the Plan. The reductions will equal the amount of the required refund. We may have other rights in addition to the right
to reduce future benefits. 
  
  

 

 66 

 Limitation of Action 

If you want to bring a legal action against us or the Claims Administrator you must do so within three years from the expiration of the time period in
which a request for reimbursement must be submitted, or you lose any rights to bring such an action against us or the Claims Administrator. 

You cannot bring any legal action against us or the Claims Administrator for any other reason unless you first complete all the steps in the appeal
process described in this document. After completing that process, if you want to bring a legal action against us or the Claims Administrator you must do so within three years of the date you are notified of our final decision on your appeal, or you
lose any rights to bring such an action against us or the Claims Administrator. 
  

 
  

 67 

  

Section 10: Glossary of Defined Terms 
  

	
	
This section:
  

•   Defines the terms used throughout this SPD.

 
 •   Is not intended to
describe Benefits.
  

 Alternate
Facility—a health care facility that is not a Hospital and that provides one or more of the following services on an outpatient basis, as permitted by law: 

 

	 	•	 	 Surgical services. 

  

	 	•	 	 Emergency Health Services. 

  

	 	•	 	 Rehabilitative, laboratory, diagnostic or therapeutic services. 

An Alternate Facility may also provide Mental Health Services or Substance Use Disorder Services on an outpatient or inpatient basis. 

Amendment—any attached written description of additional or alternative provisions to the Plan. Amendments are effective only
when signed by us or the Plan Administrator. Amendments are subject to all conditions, limitations and exclusions of the Plan, except for those that are specifically amended. 

Autism Spectrum Disorders—a group of neurobiological disorders that includes Autistic Disorder, Rhett’s Syndrome,
Asperger’s Disorder, Childhood Disintegrated Disorder, and Pervasive Development Disorders Not Otherwise Specified (PDDNOS). 

Benefits—your right to payment for Covered Health Services that are available under the Plan. Your right to Benefits is subject
to the terms, conditions, limitations and exclusions of the Plan, including this SPD and any attached Riders and Amendments. 
 Claims
Administrator—the company (including its affiliates) that provides certain claim administration services for the Plan. 

Congenital Anomaly—a physical developmental defect that is present at birth, and is identified within the first twelve months
of birth. 
 Copayment—the charge you are required to pay for certain Covered Health Services. A Copayment may be
either a set dollar amount or a percentage of Eligible Expenses. 
 Cosmetic Procedures—procedures or services that
change or improve appearance without significantly improving physiological function, as determined by the Claims Administrator on our behalf. 

Covered Health Service(s) -those health services provided for the purpose of preventing, diagnosing or treating a Sickness, Injury,
Mental Illness, Substance Use Disorder, or their symptoms. 
 A Covered Health Service is a health care service or supply described in (Section
1: What’s Covered—Benefits) as a Covered Health Service, which is not excluded under (Section 2: What’s Not Covered—Exclusions). 
  

 
  

 68 

 Covered Person—either the Participant or an Enrolled Dependent, but this term
applies only while the person is enrolled under the Plan. References to “you” and “your” throughout this SPD are references to a Covered Person. 

Custodial Care—services that: 
  

	 	•	 	 Are non-health related services, such as assistance in activities of daily living (including but not limited to feeding, dressing, bathing,
transferring and ambulating); or 

  

	 	•	 	 Are health-related services which do not seek to cure, or which are provided during periods when the medical condition of the patient who requires the
service is not changing; or 

  

	 	•	 	 Do not require continued administration by trained medical personnel in order to be delivered safely and effectively. 

Dependent—the Participant’s legal spouse “as defined in the Defense of Marriage Act” or an unmarried dependent
child of the Participant or the Participant’s spouse. The term child includes any of the following: 
  

	 	•	 	 A natural child. 

  

	 	•	 	 A stepchild. 

  

	 	•	 	 A legally adopted child. 

  

	 	•	 	 A child placed for adoption. 

  

	 	•	 	 A child for whom legal guardianship has been awarded to the Participant or the Participant’s spouse “as defined in the Defense of Marriage
Act”. 

 The definition of Dependent is subject to the following conditions and limitations: 

 

	 	•	 	 A Dependent includes any unmarried dependent child under 19 years of age. 

 

	 	•	 	 A Dependent includes an unmarried dependent child who is 19 years of age or older, but less than 25 years of age only if you furnish evidence upon our
request, satisfactory to us, of all the following conditions: 

  

	 	—	 	 The child must not be regularly employed on a full-time basis. 

 

	 	—	 	 The child must be a Full-time Student. 

  

	 	—	 	 The child must be primarily dependent upon the Participant for support and maintenance. 

The Participant must reimburse us for any Benefits that we pay for a child at a time when the child did not satisfy these conditions. 

A Dependent also includes a child for whom health care coverage is required through a ‘Qualified Medical Child Support Order’ or other court or
administrative order. We are responsible for determining if an order meets the criteria of a Qualified Medical Child Support Order. 
 A
Dependent does not include anyone who is also enrolled as a Participant. No one can be a Dependent of more than one Participant. 

Designated Facility—a facility that has entered into an agreement on behalf of the facility and its affiliated staff with the
Claims Administrator or with an organization contracting on its behalf to render Covered Health Services for the treatment of specified diseases or conditions. A Designated Facility may or may not be located within your geographic area. The fact
that a Hospital is a Network Hospital does not mean that it is a Designated Facility. 
  

 
  

 69 

 Durable Medical Equipment – medical equipment that is all of the following:

  

	 	•	 	 Can withstand repeated use. 

  

	 	•	 	 Is not disposable. 

  

	 	•	 	 Is used to serve a medical purpose with respect to treatment of a Sickness, Injury or their symptoms. 

 

	 	•	 	 Is generally not useful to a person in the absence of a Sickness, Injury or their symptoms. 

 

	 	•	 	 Is appropriate for use in the home. 

Eligible Expenses – for Covered Health Services incurred while the Plan is in effect, Eligible Expenses are determined as
stated below: 
 For Network Benefits, Eligible Expenses are based on either of the following: 

 

	 	•	 	 When Covered Health Services are received from Network providers, Eligible Expenses are the contracted fee(s) with that provider.

  

	 	•	 	 When Covered Health Services are received from non-Network providers as a result of an Emergency or as otherwise arranged through the Claims
Administrator, Eligible Expenses are billed charges unless a lower amount is negotiated. 

 For Non-Network Benefits, Eligible
Expenses are determined by either: 
  

	 	—	 	 negotiated rates agreed to by the non-Network provider and either the Claims Administrator or one of its vendors, affiliates or subcontractors, at the
discretion of the Claims Administrator. 

  

	 	—	 	 if rates have not been negotiated, then one of the following amounts: 

 

	 	¿	 	 110 percent of the published rates allowed by the Centers for Medicare and Medicaid Services (CMS) for Medicare for the same or similar service within
the geographic market, or 

  

	 	¿	 	 When a rate is not published by CMS for the service, Claims Administrator uses an available gap methodology to determine a rate for the service as
follows: 

  

	 	•	 	 For services other than Pharmaceutical Products, Claims Administrator uses a gap methodology that uses a relative value scale, which is usually based
on the difficulty, time, work, risk and resources of the service. The relative value scale currently used is created by Ingenix. If the Ingenix relative value scale becomes no longer available, a comparable scale will be used. Claims Administrator
and Ingenix are related companies through common ownership by UnitedHealth Group. 

  

	 	•	 	 For Pharmaceutical Products, the Claims Administrator uses gap methodologies that are similar to the pricing methodology used by CMS, and produces fees
based on published acquisition costs or average wholesale price for the pharmaceuticals. These methodologies are currently created by RJ Health Systems, Thomson Reuters (published in its Red Book), or the Claims Administrator based on an internally
developed pharmaceutical pricing resource. 

  

	 	¿	 	 When a rate is not published by CMS for the service and a gap methodology does not apply to the service, or the provider does not submit sufficient
information on the claim to pay it under CMS published rates or a gap methodology, the Eligible Expense is based on 50 percent of the provider’s billed charge, except that certain Eligible Expenses for mental health and substance use disorder
services are based on 80 percent of the billed charge. 

  

 
  

 70 

 The Claims Administrator updates the CMS published rate data on a regular basis when updated
data from CMS becomes available. Theses updates are typically implemented within 30 to 90 days after CMS updates its data. 

These provisions do not apply if you receive Covered Health Services from a non-Network provider in an Emergency. In that case, Eligible
Expenses are the amounts billed by the provider, unless the Claims Administrator negotiates lower rates. 
 For certain Covered Health Services,
you are required to pay a percentage of Eligible Expenses in the form of a Copayment. 
 Eligible Expenses are subject to the Claims
Administrator’s reimbursement policy guidelines, which are applied in its discretion. You may request a copy of the guidelines related to your claim from the Claims Administrator. 

Eligible Person – a person classified by the Plan Administrator as an Officer or equivalent (Tier 1), Vice President or
equivalent (Tier 2), or an Executive Plan participant retiring between the ages of 62 and 65, or the legal spouse of an eligible retiree of the Plan Administrator, who meets the eligibility rules. 

Emergency – a serious medical condition or symptom resulting from Injury, Sickness or Mental Illness which is both of the
following: 
  

	 	•	 	 Arises suddenly. 

  

	 	•	 	 In the judgment of a reasonable person, requires immediate care and treatment, generally received within 24 hours of onset, to avoid jeopardy to life
or health. 

 Emergency Health Services – health care services and supplies necessary for the
treatment of an Emergency. 
 Enrolled Dependent – a Dependent who is properly enrolled under the Plan. 

Experimental or Investigational Services – medical, surgical, diagnostic, psychiatric, Substance Use Disorder or other health
care services, technologies, supplies, treatments, procedures, drug therapies or devices that, at the time determination is made regarding coverage in a particular case, are determined to be any of the following: 

 

	 	•	 	 Not approved by the U.S. Food and Drug Administration (FDA) to be lawfully marketed for the proposed use and not identified in the American Hospital
Formulary Service or the United States Pharmacopoeia Dispensing Information as appropriate for the proposed use. 

  

	 	•	 	 Subject to review and approval by any institutional review board for the proposed use. 

 

	 	•	 	 The subject of an ongoing clinical trial that meets the definition of a Phase 1, 2 or 3 clinical trial set forth in the FDA regulations, regardless of
whether the trial is actually subject to FDA oversight. 

 If you have a life-threatening Sickness or condition (one which is
likely to cause death within one year of the request for treatment) we may, in our discretion, determine that an Experimental or Investigational Service meets the definition of a Covered Health Service for that Sickness or condition. For this to
take place, we must determine that the procedure or treatment is promising, but unproven, and that the service uses a specific research protocol that meets standards equivalent to those defined by the National Institutes of Health.

  
  

 

 71 

 Full-time Student – a person who is enrolled in and attending, full-time, a
recognized course of study or training at one of the following: 
  

	 	•	 	 An accredited high school. 

  

	 	•	 	 An accredited college or university. 

  

	 	•	 	 A licensed vocational school, technical school, beautician school, automotive school or similar training school. 

Full-time Student status is determined in accordance with the standards set forth by the educational institution. You are no longer a Full-time Student
on the date in which you turn 25 years of age, you graduate or otherwise cease to be enrolled and in attendance at the institution on a full-time basis. 

You continue to be a Full-time Student during periods of regular vacation established by the institution. If you do not continue as a Full-time Student
immediately following the period of vacation, the Full-time Student designation will end as described above. 
 Home Health
Agency – a program or organization authorized by law to provide health care services in the home. 

Hospital – an institution, operated as required by law, that is both of the following: 

 

	 	•	 	 Is primarily engaged in providing health services, on an inpatient basis, for the acute care and treatment of injured or sick individuals. Care is
provided through medical, diagnostic and surgical facilities, by or under the supervision of a staff of Physicians. 

  

	 	•	 	 Has 24 hour nursing services. 

A Hospital is not primarily a place for rest, custodial care or care of the aged and is not a nursing home, convalescent home or similar institution.

 Initial Enrollment Period – the initial period of time, as determined by the Plan Administrator, during which
Eligible Persons may enroll themselves and their Dependents under the Plan. 
 Injury – bodily damage other than
Sickness, including all related conditions and recurrent symptoms. 
 Inpatient Rehabilitation Facility – a Hospital
(or a special unit of a Hospital that is designated as an Inpatient Rehabilitation Facility) that provides rehabilitation health services (physical therapy, occupational therapy and/or speech therapy) on an inpatient basis, as authorized by law.

 Inpatient Stay – an uninterrupted confinement, following formal admission to a Hospital, Skilled Nursing Facility
or Inpatient Rehabilitation Facility. 
 Intensive Outpatient Treatment – a structured outpatient Mental Health or
Substance Use Disorder treatment program that may be free-standing or Hospital-based and provides services for at least three hours per day, two or more days per week. 

Intermediate Care – Mental Health or Substance Use Disorder treatment that encompasses the following: 

 

	 	•	 	 care at a Residential Treatment Facility; 

  

	 	•	 	 care at a Partial Hospitalization/Day Treatment program; or 

 

	 	•	 	 care through an Intensive Outpatient Treatment Program. 

  

  
  

 72 

 Maximum Plan Benefit – the maximum amount that we will pay for Benefits during the
entire period of time that you are enrolled under the Plan, or any other plan of the Plan Sponsor. When the Maximum Plan Benefit applies, it is described in (Section 1: What’s Covered—Benefits). 

Medicare – Parts A, B, C and D of the insurance program established by Title XVIII, United States Social Security Act, as
amended by 42 U.S.C. Sections 1394, et seq. and as later amended. 
 Mental Health Services – Covered Health
Services for the diagnosis and treatment of Mental Illnesses. The fact that a condition is listed in the current Diagnostic and Statistical Manual of the American Psychiatric Association does not mean that treatment for the condition is a Covered
Health Service. 
 Mental Health/Substance Use Disorder Designee – the organization or individual, designated by the
Claims Administrator, that provides or arranges Mental Health Services and Substance Use Disorder Services for which Benefits are available under the Plan. 

Mental Illness – those mental health or psychiatric diagnostic categories that are listed in the current Diagnostic and
Statistical Manual of the American Psychiatric Association, unless those services are specifically excluded under the Plan. 

Network – when used to describe a provider of health care services, this means a provider that has a participation agreement in
effect (either directly or indirectly) with the Claims Administrator or with the Claims Administrator’s affiliate to participate in the Claims Administrator’s Network; however, this does not include those providers who have agreed to
discount their charges for Covered Health Services by way of their participation in the Shared Savings Program. The Claims Administrator’s affiliates are those entities affiliated with them through common ownership or control with the Claims
Administrator or with its ultimate corporate parent, including direct and indirect subsidiaries. 
 A provider may enter into an agreement to
provide only certain Covered Health Services, but not all Covered Health Services, or to be a Network provider for only some of the Claims Administrator’s products. In this case, the provider will be a Network provider for the Covered Health
Services and products included in the participation agreement, and a non-Network provider for other Covered Health Services and products. The participation status of providers will change from time to time. 

Network Benefits – Benefits for Covered Health Services that are provided by a Network Physician or other Network provider.
Network Benefits include Emergency Health Services. 
 Non-Network Benefits – Benefits for Covered Health Services
that are provided by a non-Network Physician or other non-Network provider. 
 Open Enrollment Period – a period of
time that follows the Initial Enrollment Period during which Eligible Persons may enroll themselves and Dependents under the Plan, as determined by us. 

Partial Hospitalization/Day Treatment – a structured ambulatory program that may be a free-standing or Hospital-based program
and that provides services for at least 20 hours per week. 
 Participant – an Eligible Person who is properly
enrolled under the Plan. The Participant is the person (who is not a Dependent) on whose behalf the Plan is established. 

Physician – any Doctor of Medicine, “M.D.”, or Doctor of Osteopathy, “D.O.”, who is properly licensed and
qualified by law. 
  
  

 

 73 

 Please Note: Any podiatrist, dentist, psychologist, chiropractor, optometrist, or other provider who acts
within the scope of his or her license will be considered on the same basis as a Physician. The fact that we describe a provider as a Physician does not mean that Benefits for services from that provider are available to you under the Plan.

 Plan – PPO Executive Plan for Stein Mart, Inc. Health Benefit Plan. 

Plan Administrator – is Stein Mart, Inc. or its designee as that term is defined under ERISA. 

Plan Sponsor – Stein Mart, Inc. References to “we”, “us”, and “our” throughout the SPD refer to
the Plan Sponsor. 
 Pregnancy – includes all of the following: 

 

	 	•	 	 Prenatal care. 

  

	 	•	 	 Postnatal care. 

  

	 	•	 	 Childbirth. 

  

	 	•	 	 Any complications associated with Pregnancy. 

Residential Treatment Facility – a facility which provides a program of effective Mental Health Services or Substance Use
Disorder Services treatment and which meets all of the following requirements: 
  

	 	•	 	 it is established and operated in accordance with applicable state law for residential treatment programs; 

 

	 	•	 	 it provides a program of treatment under the active participation and direction of a Physician and approved by the Mental Health/Substance Use Disorder
Designee; 

  

	 	•	 	 it has or maintains a written, specific and detailed treatment program requiring full-time residence and full-time participation by the patient; and

  

	 	•	 	 it provides at least the following basic services in a 24-hour per day, structured milieu: 

 

	 	—	 	 room and board; 

  

	 	—	 	 evaluation and diagnosis; 

  

	 	—	 	 counseling; and 

  

	 	—	 	 referral and orientation to specialized community resources. 

A Residential Treatment Facility that qualifies as a Hospital is considered a Hospital. 

Rider – any attached written description of additional Covered Health Services not described in this SPD. Riders are effective
only when signed by us and are subject to all conditions, limitations and exclusions of the Plan except for those that are specifically amended in the Rider. 

Semi-private Room – a room with two or more beds. When an Inpatient Stay in a Semi-private Room is a Covered Health Service,
the difference in cost between a Semi-private Room and a private room is a Benefit only when a private room is necessary in terms of generally accepted medical practice, or when a Semi-private Room is not available. 

Shared Savings Program – the Shared Savings Program provides access to discounts from the provider’s charges when services
are rendered by those non-Network providers that participate in that program. The Claims Administrator will use the Shared Savings Program to pay claims when doing so will lower Eligible Expenses. The Claims Administrator does not credential the
Shared Savings Program providers and the Shared Savings Program providers are not Network providers. Accordingly, Benefits for Covered Health Services provided by Shared Savings Program providers will be paid at the Non-Network Benefit level (except
in situations when Benefits for Covered Health Services provided by non-Network providers are payable at Network Benefit levels, as in the case of Emergency Health Services). When the Claims Administrator uses the Shared Savings Program to pay a
claim, patient responsibility is limited to Copayments calculated on the contracted rate paid to the provider, in addition to any required Annual Deductible. 
  

 
  

 74 

 Sickness – physical illness, disease or Pregnancy. The term Sickness as used in
this SPD does not include Mental Illness or Substance Use Disorder, regardless of the cause or origin of the Mental Illness or Substance Use Disorder. 

Skilled Nursing Facility – a Hospital or nursing facility that is licensed and operated as required by law. 

Spinal Treatment – detection or correction (by manual or mechanical means) of subluxation(s) in the body to remove nerve
interference or its effects. The interference must be the result of, or related to, distortion, misalignment or subluxation of, or in, the vertebral column. 

Substance Use Disorder Services – Covered Health Services for the diagnosis and treatment of alcoholism and Substance Use
Disorder disorders that are listed in the current Diagnostic and Statistical Manual of the American Psychiatric Association, unless those services are specifically excluded. The fact that a disorder is listed in the Diagnostic and Statistical Manual
of the American Psychiatric Association does not mean that treatment of the disorder is a Covered Health Service. 
 Total Disability
or Totally Disabled – a Participant’s inability to perform all of the substantial and material duties of his or her regular employment or occupation; and a Dependent’s inability to perform the normal activities of a person
of like age and sex. 
 Transitional Care – Mental Health Services/Substance Use Disorder Services that are provided
through transitional living facilities, group homes and supervised apartments that provide 24-hour supervision that are either: 
  

	 	•	 	 sober living arrangements such as drug-free housing, alcohol/drug halfway houses. These are transitional, supervised living arrangements that provide
stable and safe housing, an alcohol/drug-free environment and support for recovery. A sober living arrangement may be utilized as an adjunct to ambulatory treatment when treatment doesn’t offer the intensity and structure needed to assist the
Covered Person with recovery. 

  

	 	•	 	 supervised living arrangement which are residences such as transitional living facilities, group homes and supervised apartments that provide members
with stable and safe housing and the opportunity to learn how to manage their activities of daily living. Supervised living arrangements may be utilized as an adjunct to treatment when treatment doesn’t offer the intensity and structure needed
to assist the Covered Person with recovery. 

 Unproven Services – services that are not consistent
with conclusions of prevailing medical research which demonstrate that the health service has a beneficial effect on health outcomes and that are not based on trials that meet either of the following designs. 

 

	 	•	 	 Well-conducted randomized controlled trials. (Two or more treatments are compared to each other, and the patient is not allowed to choose which
treatment is received.) 

  

	 	•	 	 Well-conducted cohort studies. (Patients who receive study treatment are compared to a group of patients who receive standard therapy. The comparison
group must be nearly identical to the study treatment group.) 

  

 
  

 75 

 Decisions about whether to cover new technologies, procedures and treatments will be consistent with
conclusions of prevailing medical research, based on well-conducted randomized trials or cohort studies, as described. 
 If you have a
life-threatening Sickness or condition (one that is likely to cause death within one year of the request for treatment) we and the Claims Administrator may, in our discretion, determine that an Unproven Service meets the definition of a Covered
Health Service for that Sickness or condition. For this to take place, we and the Claims Administrator must determine that the procedure or treatment is promising, but unproven, and that the service uses a specific research protocol that meets
standards equivalent to those defined by the National Institutes of Health. 
 Urgent Care Center – a facility,
other than a Hospital, that provides Covered Health Services that are required to prevent serious deterioration of your health, and that are required as a result of an unforeseen Sickness, Injury, or the onset of acute or severe symptoms.

  
  

 

 76 

  
  

 
 Riders, Amendments, Notices 

 
  
  

 
 Attachment I 

Attachment II 
 Notice of Amendment
of the Stein Mart, Inc. & Subsidiaries Health Benefit Plan For 
 Stein Mart, Inc. & Subsidiaries 

  

Attachment I 

Women’s Health and Cancer Rights Act of 1998 

As required by the Women’s Health and Cancer Rights Act of 1998, we provide Benefits under the Plan for mastectomy, including reconstruction and
surgery to achieve symmetry between the breasts, prostheses, and complications resulting from a mastectomy (including lymphedema). 
 If you are
receiving Benefits in connection with a mastectomy, Benefits are also provided for the following Covered Health Services, as you determine appropriate with your attending Physician: 

 

	 	•	 	 All stages of reconstruction of the breast on which the mastectomy was performed; 

 

	 	•	 	 Surgery and reconstruction of the other breast to produce a symmetrical appearance; and 

 

	 	•	 	 Prostheses and treatment of physical complications of the mastectomy, including lymphedema. 

The amount you must pay for such Covered Health Services (including Copayments and any Annual Deductible) are the same as are required for any other
Covered Health Service. Limitations on Benefits are the same as for any other Covered Health Service. 
 Statement of Rights under the
Newborns’ and Mothers’ Health Protection Act 
 Under Federal law, group health Plans and health insurance issuers offering group
health insurance coverage generally may not restrict Benefits for any Hospital length of stay in connection with childbirth for the mother or newborn child to less than 48 hours following a vaginal delivery, or less than 96 hours following a
delivery by cesarean section. However, the Plan or issuer may pay for a shorter stay if the attending provider (e.g., your physician, nurse midwife, or physician assistant), after consultation with the mother, discharges the mother or newborn
earlier. 
 Also, under Federal law, plans and issuers may not set the level of Benefits or out-of-pocket costs so that any later portion of the
48-hour (or 96-hour) stay is treated in a manner less favorable to the mother or newborn than any earlier portion of the stay. 
 In addition, a
plan or issuer may not, under Federal law, require that a physician or other health care provider obtain authorization for prescribing a length of stay of up to 48 hours (or 96 hours). However, to use certain providers or facilities, or to reduce
your out-of-pocket costs, you may be required to obtain precertification. For information on precertification, contact your issuer. 

  

Attachment II 
 Summary
Plan Description 
 Name of Plan: Stein Mart, Inc. Welfare Benefit Plan 

Name, Address and Telephone Number of Plan Sponsor and Named Fiduciary: 

Stein Mart, Inc. 
 1200 Riverplace Blvd.

 Jacksonville, FL 32207 
 (904)
346-1510 
 The Plan Sponsor retains all fiduciary responsibilities with respect to the Plan except to the extent the Plan Sponsor has delegated
or allocated to other persons or entities one or more fiduciary responsibility with respect to the Plan. 
 Employer Identification Number
(EIN): 64-0466198 
 IRS Plan Number: 501 

Effective Date of Plan: January 1, 2010 

Type of Plan: Group health care coverage plan 

Name, Business address, and Business Telephone Number of Plan Administrator: 

Stein Mart, Inc. 
 1200 Riverplace Blvd.

 Jacksonville, FL 32207 
 (904)
346-1510 
 Claims Administrator: The company which provides certain administrative services for the Plan. 

UnitedHealthcare Insurance Company 
 Attn:
Claims 
 450 Columbus Blvd. 
 Hartford,
CT 06115-0450 
 The Claims Administrator shall not be deemed or construed as an employer for any purpose with respect to the administration or
provision of benefits under the Plan Sponsor’s Plan. The Claims Administrator shall not be responsible for fulfilling any duties or obligations of an employer with respect to the Plan Sponsor’s Plan. 

Type of Administration of the Plan: The Plan Sponsor provides certain administrative services in connection with its Plan. The Plan Sponsor may,
from time to time in its sole discretion, contract with outside parties to arrange for the provision of other administrative services including arrangement of access to a Network Provider; claims processing services, including coordination of
benefits and subrogation; utilization management and complaint resolution assistance. This external administrator is referred to as the Claims Administrator. The Plan Sponsor also has selected a provider network established by UnitedHealthcare
Insurance Company. The named fiduciary of Plan is Stein Mart, Inc., the Plan Sponsor. 
  

 
  

 I 

 Person designated as agent for service of legal process: 

Attn: Greg Lohman 
 Director of Benefits and
Compensation 
 Stein Mart, Inc. 
 1200
Riverplace Blvd. 
 Jacksonville, FL 32207 

(904) 346-1500 
 Source of contributions
under the Plan: There are no contributions to the Plan. All Benefits under the Plan are paid from the general assets of the Plan Sponsor. Any required employee contributions are used to partially reimburse the Plan Sponsor for Benefits under the
Plan. 
 Method of calculating the amount of contribution: Employee-required contributions to the Plan Sponsor are the employee’s
share of costs as determined by Plan Sponsor. From time to time the Plan Sponsor will determine the required employee contributions for reimbursement to the Plan Sponsor and distribute a schedule of such required contributions to employees.

 Date of the end of the year for purposes of maintaining Plan’s fiscal records: The Plan year shall be a twelve month period
beginning January 1 ending December 31. 
 Determinations of Qualified Medical Child Support Orders: 

The Plan’s procedures for handling qualified medical child support orders are available without charge upon request to the Plan Administrator.

 Although the Plan Sponsor currently intends to continue the Benefits provided by this Plan, the Plan Sponsor reserves the right, at any time
and for any reason or no reason at all, to change, amend, interpret, modify, withdraw or add Benefits or terminate this Plan or this Summary Plan Description, in whole or in part and in its sole discretion, without prior notice to or approval by
Plan participants and their beneficiaries. Any change or amendment to or termination of the Plan, its benefits or its terms and conditions, in whole or in part, shall be made solely in a written amendment (in the case of a change or amendment) or in
a written resolution (in the case of termination), whether prospective or retroactive, to the Plan. The amendment or resolution is effective only when approved by the body or person to whom such authority is formally granted by the terms of the
Plan. No person or entity has any authority to make any oral changes or amendments to the Plan. 
 Benefits under the Plan are furnished in
accordance with the Plan Description issued by the Plan Sponsor, including this Summary Plan Description. 
 Participant’s rights under the
Employee Retirement Income Security Act of 1974 (ERISA) and the procedures to be followed in regard to denied claims or other complaints relating to the Plan are set forth in the body of this Summary Plan Description. 

Statement of Employee Retirement Income Security Act of 1974 (ERISA) Rights 

As a participant in the Plan, you are entitled to certain rights and protections under the Employee Retirement Income Security Act of 1974 (ERISA). ERISA
provides that all plan participants shall be entitled to: 
  
  

 

 II 

 Receive Information About Your Plan and Benefits 

Examine, without charge, at the Plan Administrator’s office and at other specified locations, such as worksites and union halls, all documents
governing the plan, including insurance contracts and collective bargaining agreements, and a copy of the latest annual report (Form 5500 Series) filed by the plan with the U.S. Department of Labor and available at the Public Disclosure Room of the
Employee Benefits Security Administration. 
 Obtain, upon written request to the Plan Administrator, copies of documents governing the
operation of the Plan, including insurance contracts and collective bargaining agreements, and copies of the latest annual report (Form 5500 Series) and updated Summary Plan Description. The Plan Administrator may make a reasonable charge for the
copies. 
 Receive a summary of the Plan’s annual financial report. The Plan Administrator is required by law to furnish each participant
with a copy of the summary annual report. 
 Continue Group Health Plan Coverage 

Continue health care coverage for yourself, spouse or dependents if there is a loss of coverage under the Plan as a result of a qualifying event. You or
your dependents may have to pay for such coverage. Review this Summary Plan Description and the documents governing the plan on the rules governing your COBRA continuation coverage rights. 

Reduction or elimination of exclusionary periods of coverage for preexisting conditions under your group health plan, if you have creditable coverage
from another group health plan. You should be provided a certificate of creditable coverage, free of charge, from your group health plan or health insurance issuer when you lose coverage under the plan, when you become entitled to elect COBRA
continuation coverage, when your COBRA continuation coverage ceases, if you request it before losing coverage, or if you request it up to 24 months after losing coverage. Without evidence of creditable coverage, you may be subject to a preexisting
condition exclusion for 12 months (18 months for late enrollees) after your enrollment date in your coverage. 
 Prudent
Actions by Plan Fiduciaries 
 In addition to creating rights for plan participants, ERISA imposes duties upon the people who are
responsible for the operation of the employee benefit plan. The people who operate your Plan, called “fiduciaries” of the Plan, have a duty to do so prudently and in the interest of you and other Plan participants and beneficiaries. No
one, including your employer, your union, or any other person may fire you or otherwise discriminate against you in any way to prevent you from obtaining a welfare benefit or exercising your rights under ERISA. 

Enforce Your Rights 
 If
your claim for a welfare benefit is denied or ignored, in whole or in part, you have a right to know why this was done, to obtain copies of documents relating to the decision without charge, and to appeal any denial, all within certain time
schedules. Under ERISA, there are steps you can take to enforce the above rights. For instance, if you request a copy of plan documents or the latest annual report from the Plan and do not receive them within 30 days, you may file suit in a federal
court. In such a case, the court may require the Plan Administrator to provide the materials and pay you up to $110 a day until you receive the materials, unless the materials were not sent because of reasons beyond the control of the Plan
Administrator. If you have a claim for benefits which is denied or ignored, in whole or in part, you may file suit in a state or federal court. In addition, if you disagree with the Plan’s decision or lack thereof concerning the qualified
status of a domestic relations order or a medical child support order, you may file suit in federal court. If it should happen that Plan fiduciaries misuse the Plan’s money, or if you are discriminated against for asserting your rights, you may
seek assistance from the U.S. Department of Labor, or you may file suit in a federal court. The court will decide who should pay court costs and legal fees. If you are successful the court may order the person you have sued to pay these costs and
fees. If you lose, the court may order you to pay these costs and fees, for example, if it finds your claim is frivolous. 
  

 
  

 III 

 Assistance with Your Questions 

If you have any questions about your Plan, you should contact the Plan Administrator. If you have any questions about this statement or about your rights
under ERISA, or if you need assistance in obtaining documents from the Plan Administrator, you should contact the nearest office of the Employee Benefits Security Administration, United States Department of Labor listed in your telephone directory
or the Division of Technical Assistance and Inquiries, Employee Benefits Security Administration, U.S. Department of Labor, 200 Constitution Avenue, N.W., Washington, D.C. 20210. You may also obtain certain publications about your rights and
responsibilities under ERISA by calling the publication hotline of the Employee Benefits Security Administration. 
  

 
  

 IV 

  

Notice of Amendment of the Stein Mart, Inc. & Subsidiaries Health Benefit Plan For Stein Mart, Inc. & Subsidiaries 

For: All Full-time Eligible Employees and Executives 

Your Health Benefits Plan Booklet is amended on January 1, 2010 to include: 

Stein Mart, Inc. & Subsidiaries Health Benefit Plan 

Plan Document 

Security of Electronic Protected Health Information 

Under the federal security regulations enacted pursuant to the Health Insurance Portability and Accountability Act of 1996 (HIPAA), your health plans are
required to safeguard the confidentiality and ensure the integrity and availability of your Electronic Protected Health Information. Protected Health Information (PHI) is individually identifiable health information related to your condition,
services provided to you, or payments made for your care, which is created or received by a health plan, a health care clearinghouse, or a health care provider that electronically transmits such information. Electronic Protected Health Information
(ePHI) is PHI that is maintained or transmitted in electronic form. Stein Mart, Inc. & Subsidiaries Health Benefit Plan and Stein Mart, Inc. & Subsidiaries will reasonably and appropriately safeguard ePHI created, received,
maintained, or transmitted to or by Stein Mart, Inc. & Subsidiaries on behalf of the Plan. 
 The Plan and Stein Mart, Inc. &
Subsidiaries are separate and independent legal entities, which exchange information to coordinate your Plan coverage. In order to receive ePHI from the Plan, Stein Mart, Inc. & Subsidiaries agrees that it will: 

 

	 	•	 	 Implement administrative, physical, and technical safeguards that reasonably and appropriately protect the confidentiality, integrity, and availability
of the ePHI that Stein Mart, Inc. & Subsidiaries creates, receives, maintains, or transmits on behalf of the Plan; 

  

	 	•	 	 Ensure that access to, and use and disclosure of ePHI by the employees or classes of employees described in this Plan document is supported by
reasonable and appropriate security measures; 

  

	 	•	 	 Ensure that any agent, including a subcontractor, to whom Stein Mart, Inc. & Subsidiaries provides this information agrees to implement
reasonable and appropriate security measures to protect the information; and 

  

	 	•	 	 Report to the Plan any security incident of which Stein Mart, Inc. & Subsidiaries becomes aware. 

 
  
  

 I 

 Only the following departments under the control of Stein Mart, Inc. & Subsidiaries may have access
to ePHI: Human Resources Department and IT Department. Such departments may only have access to, and use and disclose, ePHI for purposes of the plan administrative functions described in this Plan document Stein Mart, Inc. & Subsidiaries
performs for the Plan. 
 If you believe your rights under HIPAA have been violated, you have the right to file a complaint with the Plan or
with the Secretary of the U.S. Department of Health and Human Services. Stein Mart, Inc. & Subsidiaries has provided a mechanism for resolving issues of noncompliance by employees described above who have access to ePHI. To obtain more
information, please contact the Human Resources Department. 
 All other terms, provisions and conditions shown in your Health Benefits Plan
Booklet will continue to apply. 
  
  

 

 II

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