Document:

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                                                                   EXHIBIT 10.17

                               FIRST AMENDMENT TO
                     THE PNC FINANCIAL SERVICES GROUP, INC.
                             INCENTIVE SAVINGS PLAN

     WHEREAS, The PNC Financial Services Group, Inc. (the "Corporation")
sponsors The PNC Financial Services Group, Inc. Incentive Savings Plan (the
"Plan"); and

     WHEREAS, the Corporation desires to amend the Plan as requested by the
Internal Revenue Service in connection with the issuance of a favorable
determination letter for the qualification of the Plan as amended and restated
effective January 1, 2001.

     NOW, THEREFORE, IT IS RESOLVED, that the Plan is hereby amended as follows:

     1. The fourth paragraph of Section 1.8 of the Plan is amended to provide in
its entirety as follows:

          A Participant's Compensation shall not exceed the Code Section
     401(a)(17) limit, which is $150,000 (as adjusted by the Secretary of the
     Treasury or by statute).

     2. Section 1.17 of the Plan is amended to provide in its entirety as
follows:

     1.17 "Eligible Employee" means any Employee who has satisfied the
     requirement to become a Participant under Article II, other than execution
     of an Elective Contribution Agreement. Eligible Employee does not include
     any Employee who is a leased employee (which, in accordance with Code
     Section 414(n) and effective January 1, 1997, means any person (other than
     an employee of the recipient) who pursuant to an agreement between the
     recipient and any other person has performed services for the recipient (or
     for the recipient and related persons determined in accordance with Section
     414(n)(6) of the Code) on a substantially full-time basis for a period of
     at least one year, and such services are performed under primary direction
     or control by the recipient) or a student intern.

     3. Section 1.24 of the Plan is amended to provide in its entirety as
follows:

     1.24 "Highly Compensated Employee" means, effective January 1, 1997, any
     Employee who (i) performs service for the Employer during the Plan Year for
     which the determination of who is highly compensated is being made (the
     "determination year") or the 12-month period immediately preceding the Plan
     Year (the "look-back year") and who was, or is, a five percent owner (as
     defined in Code Section 416(i)(1)) or (ii) for the look-back year received
     compensation (as defined in Plan Section 7.3(a)) in excess of $80,000 (as
     adjusted by the Secretary of the Treasury or by statute) and for such year
     was a member of the "top-paid group" (as defined below).

                                      -1-

<PAGE>

     The "top-paid group" consists of the top 20 percent of Employees ranked on
the basis of compensation received during the look-back year. For purposes of
determining the number of Employees in the top-paid group, employees described
in Code Section 414(q)(5) and Q&A-9(b) of Treasury Regulation Section
1.414(q)-1T are excluded.

     A Highly Compensated Employee includes any Employee who separated from
service (or was deemed to have separated) prior to the determination year,
performed no service for the employer during the determination year, and was a
highly compensated active Employee for either the separation year or any
determination year ending on or after the Employee's 55th birthday.

     Employers aggregated under Code Sections 414(b), (c), (m) or (o) are
treated as a single employer for purposes of the determination of who is a
Highly Compensated Employee.

     4. Section 7.3(a) of the Plan is amended to provide in its entirety as
follows:

          (a) Amount of Limitation

          Notwithstanding any other provision of this Plan, the total "annual
     additions" (which, in accordance with Code Section 415(c), means the sum
     for any year of Employer contributions, Employee contributions and
     forfeitures) to the Account of any Participant under this Plan and any
     other defined contribution plan or plans maintained by the Employer or any
     Related Entity for any Plan Year shall not exceed the lesser of (i) 25
     percent of the Participant's "compensation" (which, in accordance with
     Section 415(c)(3) of the Code and Treasury Regulation Section 1.415-2(d),
     is defined as compensation reported on Form W-2, and which for Plan Years
     beginning on or after January 1, 1998 includes (A) any elective deferral
     (as defined in Code Section 402(g)(3)) and (B) any amount that is
     contributed or deferred by the Employer at the election of the Employee
     that is not includible in the Employee's gross income by reason of Code
     Sections 125, 132(f)(4) or 457) or (ii) $30,000, as adjusted by the
     Secretary of the Treasury or by statute (or, effective for Plan Years
     ending on or before December 31, 1994, if greater, one-quarter of the
     defined benefit dollar limit in effect for such year under Section
     415(b)(1)(A) of the Code).

                                      -2-

<PAGE>

     5. The first paragraph of Section 7.3(c) of the Plan is amended to provide
in its entirety as follows:

          For Plan Years ending on or before December 31, 1999, if an Employee
     was a participant in one or more defined benefit plans and one or more
     defined contribution plans maintained by the Employer, the sum of the
     "defined benefit plan fraction" and the "defined contribution plan
     fraction" for any year may not exceed 1.0.

     6. Section 7.4(a) of the Plan shall be amended by adding the following
sentences to the end of the first paragraph of that section:

     The Plan uses the prior year testing method. Therefore, the Actual Deferral
     Percentage of Highly Compensated Employees is determined for the current
     Plan Year and the Actual Deferral Percentage for Non-highly Compensated
     Employees is determined for the prior Plan Year.

     7. Section 7.4(c) is amended by adding the following paragraph at the end
of that section:

          Failure to correct excess contributions by the close of the Plan Year
     following the Plan Year for which they were made will cause the cash or
     deferred arrangement to fail to satisfy the requirements of Code Section
     401(k)(3) for the Plan Year for which the excess contributions were made
     and for all subsequent years they remain in the trust. Also, the Employer
     will be liable for a 10 percent excise tax on the amount of excess
     contributions unless they are corrected within 2 1/2 months after the close
     of the Plan Year for which they were made.

     8. Section 7.4(c)(1) of the Plan is amended by adding the following
sentence after the first sentence of that section:

     The income allocable to excess contributions includes income for the Plan
     Year in which the excess contributions were made.

     9. Section 7.4(c)(2) is amended by adding the following sentence to the end
of that section:

     Recharacterized excess contributions will remain subject to the
     nonforfeitability requirements and distributions limitations that apply to
     Elective Contributions.

                                      -3-

<PAGE>

     10. Section 7.5(a) of the Plan shall be amended by adding the following
sentences to the end of the first paragraph of that section:

     The Plan uses the prior year testing method. Therefore, the Actual
     Contribution Percentage of Highly Compensated Employees is determined for
     the current Plan Year and the Actual Contribution Percentage for Non-highly
     Compensated Employees is determined for the prior Plan Year.

     11. Section 7.5(c) of the Plan is amended to provide in its entirety as
follows:

          (c) Elimination of the Excess Aggregate Contributions

          Effective for Plan Years beginning on and after January 1, 1997, if
     the Actual Contribution Percentage for the group of Highly Compensated
     Employees exceeds the maximum contribution percentage described above for a
     particular Plan Year, the amount of such excess aggregate contributions
     shall be eliminated in the same manner as described in Section 7.4(c)
     above, but by distribution of Matching Contributions.

     12. Section 7.6 of the Plan is amended by adding the following sentence to
the end of that section:

     Multiple use will be corrected through reduction of the Actual Deferral
     Percentage with respect to all Highly Compensated Employees.

     13. Section 8.7(a)(3) is amended by adding the following sentence to the
end of that section:

     Effective January 1, 1999, an Eligible Rollover Distribution described in
     Code Section 402(c)(4), which a Participant can elect to roll over to
     another Plan pursuant to Code Section 401(a)(31), excludes hardship
     withdrawals as defined in Code Section 401(k)(2)(B)(i)(IV) which are
     attributable to the Participant's elective contributions under Treasury
     Regulation Section 1.401(k)-1(d)(2)(ii).

     14. Sections 16.1(b) of the Plan is amended to provide in its entirety as
follows:

          (b) "Determination Date" means the last day of the Plan Year. The
     Determination Date also is the valuation date for purposes of this Article
     XVI, as the last day of the Plan Year is the most recent valuation date
     within a 12-month period ending on the Determination Date.

     15. Section 16.1 of the Plan is amended to add the following new subsection
(h):

          (h) "Compensation" as used in this Article XVI means an employee's W-2
     compensation for the calendar year that ends within the applicable Plan
     Year. However, for purposes of determining whether an employee is a Key

                                      -4-
<PAGE>

     Employee, with respect to Plan Years beginning on or after January 1, 1989,
     the compensation to be used is W-2 compensation but including Employer
     contributions made pursuant to a salary reduction arrangement.

     16. The last paragraph of Section 16.2 of the Plan is amended to provide in
its entirety as follows:

          For any Plan Year ending on or before December 31, 1999, this Plan
     shall be deemed "super top heavy" as to any Plan year if, as of the last
     day of the preceding Plan Year, any of the conditions above are met,
     substituting "90 percent" for "60 percent" at each place where "60 percent"
     appears.

     17. The last paragraph of Section 16.4 of the Plan is amended to provide in
its entirety as follows:

          For any Plan Year ending on or before December 31, 1999 in which the
     Plan is top heavy, 1.0 shall be substituted for 1.25 for purposes of
     determining the denominator of the separate defined benefit and defined
     contribution plan fractions described in Section 7.3(c).

     Except as herein amended, the Plan shall remain in full force and effect.

                                      -5-

<PAGE>

     IN WITNESS WHEREOF, this First Amendment to The PNC Financial Services
Group, Inc. Incentive Savings Plan is executed and adopted by The PNC Financial
Services Group, Inc. by its duly authorized officer, this 7th day of May, 2002.

                       /s/ William E. Rosner
                       -------------------------------------------------------
                       William E. Rosner
                       Senior Vice President and Chief Human Resources Officer

                                      -6-<PAGE>
                                                                   EXHIBIT 10.18

                               SECOND AMENDMENT TO
                     THE PNC FINANCIAL SERVICES GROUP, INC.
                             INCENTIVE SAVINGS PLAN

     WHEREAS, The PNC Financial Services Group, Inc. (the "Corporation")
sponsors The PNC Financial Services Group, Inc. Incentive Savings Plan (the
"Plan"); and

     WHEREAS, the Corporation has the authority under Article XIV to amend the
Plan, and the Corporation wishes to amend the Plan as set forth below.

     NOW, THEREFORE, IT IS RESOLVED, that the Plan is hereby amended as follows:

PREAMBLE

1.   Adoption and effective date of amendment. This amendment of The PNC
     Financial Services Group, Inc. is adopted in order to (i) reflect certain
     provisions of the Economic Growth and Tax Relief Reconciliation Act of 2001
     ("EGTRRA"), (ii) clarify the Plan's definition of total disability and
     (iii) update the Plan's claims procedures. This amendment is intended as
     good faith compliance with the requirements of EGTRRA and is to be
     construed in accordance with EGTRRA and guidance issued thereunder. Except
     as otherwise provided, this amendment shall be effective as of the first
     day of the first plan year beginning after December 31, 2001.

2.   Supersession of inconsistent provisions. This amendment shall supersede the
     provisions of the plan to the extent those provisions are inconsistent with
     the provisions of this amendment.

SECTION 1. LIMITATIONS ON CONTRIBUTIONS

1.   Effective date. This section shall be effective for limitation years
     beginning after December 31, 2001.

2.   Maximum annual addition. Except to the extent permitted under Section 8 of
     this amendment and section 414(v) of the Code, if applicable, the annual
     addition that may be contributed or allocated to a Participant's account
     under the Plan for any limitation year shall not exceed the lesser of:

     (a)  $40,000, as adjusted for increases in the cost-of-living under section
          415(d) of the Code; or

     (b)  100 percent of the Participant's compensation, within the meaning of
          section 415(c)(3) of the Code, for the limitation year.

                                      -1-
<PAGE>
     The compensation limit referred to in (b) shall not apply to any
     contribution for medical benefits after separation from service (within the
     meaning of section 401(h) or section 419A(f)(2) of the Code) which is
     otherwise treated as an annual addition.

SECTION 2. INCREASE IN COMPENSATION LIMIT

The annual compensation of each Participant taken into account in determining
allocations for any Plan Year beginning after December 31, 2001, shall not
exceed $200,000, as adjusted for cost-of-living increases in accordance with
section 401(a)(17)(B) of the Code. Annual compensation means compensation during
the Plan Year or such other consecutive 12-month period over which compensation
is otherwise determined under the Plan (the determination period). The
cost-of-living adjustment in effect for a calendar year applies to annual
compensation for the determination period that begins with or within such
calendar year.

SECTION 3. MODIFICATION OF TOP-HEAVY RULES

The top-heavy requirements of section 416 of the Code and Article XVI of the
Plan shall not apply in any year beginning after December 31, 2001, in which the
Plan consists solely of a cash or deferred arrangement which meets the
requirements of section 401(k)(12) of the Code and matching contributions with
respect to which the requirements of section 401(m)(11) of the Code are met.

SECTION 4. DIRECT ROLLOVERS OF PLAN DISTRIBUTIONS

1.   Effective date. This section shall apply to distributions made after
     December 31, 2001.

2.   Modification of definition of Eligible Retirement Plan. For purposes of the
     direct rollover provisions in Section 8.7 of the Plan, an Eligible
     Retirement Plan shall also mean an annuity contract described in Section
     403(b) of the Code and an eligible plan under Section 457(b) of the Code
     which is maintained by a state, political subdivision of a state, or any
     agency or instrumentality of a state or political subdivision of a state
     and which agrees to separately account for amounts transferred into such
     plan from this Plan. The definition of Eligible Retirement Plan shall also
     apply in the case of a distribution to a surviving spouse, or to a spouse
     or former spouse who is the alternate payee under a qualified domestic
     relation order, as defined in Section 414(p) of the Code.

3.   Modification of definition of Eligible Rollover Distribution to exclude
     hardship distributions. For purposes of the direct rollover provisions in
     Section 8.7 of the Plan, any amount that is distributed on account of
     hardship shall not be an Eligible Rollover Distribution and the Distributee
     may not elect to have any portion of such a distribution paid directly to
     an Eligible Retirement Plan.

4.   Modification of definition of Eligible Rollover Distribution to include
     after-tax employee contributions. For purposes of the direct rollover
     provisions in Section 8.7 of the Plan, a portion of a distribution shall
     not fail to be an Eligible Rollover Distribution merely because the portion
     consists of after-tax employee contributions that are not includible in

                                      -2-
<PAGE>
     gross income. However, such portion may be transferred only to an
     individual retirement account or annuity described in Section 408(a) or (b)
     of the Code, or to a qualified defined contribution plan described in
     Section 401(a) or 403(a) of the Code that agrees to separately account for
     amounts so transferred, including separately accounting for the portion of
     such distribution which is includible in gross income and the portion of
     such distribution which is not so includible.

SECTION 5. ROLLOVERS FROM OTHER PLANS

The Plan will accept participant rollover contributions and/or direct rollovers
of distributions made after December 31, 2001, from the following types of plans
effective January 1, 2002:

Direct Rollovers:

The plan will accept a direct rollover of an eligible rollover distribution from
a qualified plan described in section 401(a) or 403(a) of the Code, an annuity
contract described in section 403(b) of the Code and an eligible plan under
section 457(b) of the Code which is maintained by a state, political subdivision
of a state, or any agency or instrumentality of a state or political subdivision
of a state, and in all cases including after-tax employee contributions.

Participant Rollover Contributions from Other Plans:

The plan will accept a participant contribution of an eligible rollover
distribution from a qualified plan described in section 401(a) or 403(a) of the
Code, an annuity contract described in section 403(b) of the Code and an
eligible plan under section 457(b) of the Code which is maintained by a state,
political subdivision of a state, or any agency or instrumentality of a state or
political subdivision of a state, and in all cases including after-tax employee
contributions.

Participant Rollover Contributions from IRAs:

The plan will accept a participant rollover contribution of the portion of a
distribution from an individual retirement account or annuity described in
section 408(a) or 408(b) of the Code that is eligible to be rolled over and
would otherwise be includible in gross income, but only if the IRA qualifies as
a "conduit" IRA.

SECTION 6. REPEAL OF MULTIPLE USE TEST

The multiple use test described in Treasury Regulation section 1.401(m)-2 and
Section 7.6 of the Plan shall not apply for Plan Years beginning after December
31, 2001.

SECTION 7. ELECTIVE DEFERRALS -- CONTRIBUTION LIMITATION

No Participant shall be permitted to have elective deferrals made under this
Plan, or any other qualified plan maintained by the employer during any taxable
year, in excess of the dollar limitation contained in Section 402(g) of the Code
in effect for such taxable year, except to the

                                      -3-
<PAGE>
extent permitted under Section 8 of this amendment and Section 414(v) of the
Code, if applicable.

SECTION 8. CATCH-UP CONTRIBUTIONS

Effective January 1, 2002, all Employees who are eligible to make elective
deferrals under this plan and who have attained age 50 before the close of the
Plan Year shall be eligible to make catch-up contributions in accordance with,
and subject to the limitations of, Section 414(v) of the Code. Such catch-up
contributions shall not be taken into account for purposes of the provisions of
the Plan implementing the required limitations of Sections 402(g) and 415 of the
Code. The Plan shall not be treated as failing to satisfy the provisions of the
Plan implementing the requirements of Section 401(k)(3), 401(k)(11), 401(k)(12),
410(b), or 416 of the Code, as applicable, by reason of the making of such
catch-up contributions. Matching Contributions will not be made on account of
amounts designated as catch-up contributions, unless required by applicable law.

SECTION 9. DISTRIBUTION UPON SEVERANCE FROM EMPLOYMENT

1.   Effective date. This section shall apply for distributions after December
     31, 2001, regardless of when the severance from employment occurred.

2.   New distributable event. A Participant's Account Balance shall be
     distributed on account of the Participant's severance from employment,
     except as provided in Section 8.1(a) of the Plan. However, such a
     distribution shall be subject to the other provisions of the Plan regarding
     distributions, other than provisions that require a separation from service
     before such amounts may be distributed.

SECTION 10. ESOP DIVIDEND REINVESTMENT

Effective January 1, 2002, in accordance with Section 622 of EGTRRA and IRS
Notice 2002-2, a Participant may make an annual election in accordance with Plan
procedures to either (i) receive in cash any dividends paid on Corporation Stock
held by the ESOP portion of the Plan or (ii) have those dividends reinvested in
shares of Corporation Stock to be held in the Participant's Account. A
Participant who does not make an affirmative election to receive dividends in
cash will be deemed to have chosen to have those dividends reinvested.

SECTION 11. ELIGIBLE EMPLOYEE

In order to clarify the employees eligible to participate in the Plan, Section
1.17 of the Plan is amended in its entirety as follows:

1.17 "Eligible Employee" means any Employee who has satisfied the requirement to
     become a Participant under Article II, other than execution of an Elective
     Contribution Agreement, but does not include: (i) leased employees (which,
     in accordance with Code Section 414(n) and effective January 1, 1997, means
     any person (other than an employee of the recipient) who pursuant to an
     agreement between the recipient and any other person has

                                      -4-
<PAGE>
     performed services for the recipient (or for the recipient and related
     persons determined in accordance with Section 414(n)(6) of the Code) on a
     substantially full-time basis for a period of at least one year, and such
     services are performed under primary direction or control by the
     recipient), (ii) student interns and (iii) effective January 1, 2002,
     temporary employees.

SECTION 12. DEFINITION OF DISABILITY

To clarify the Plan's definition of total disability, Section 1.43 of the Plan
is amended to provide in its entirety as follows:

1.43 "Total Disability" means medically determinable physical condition of such
     severity and probable prolonged duration as to entitle a Participant to
     receive disability payments under a long-term disability income plan
     maintained by an Employer with respect to that Employee. For Employees not
     covered by such a plan, Total Disability means a determination by the
     Social Security Administration that the Participant has a disability. The
     definition of Total Disability contained in this Plan shall have no impact
     or effect on any determination regarding disability made under any other
     employee benefit plan of the Employer.

SECTION 13. CLAIMS PROCEDURES

Section 12.12 of the Plan is amended to provide in its entirety follows:

12.12 Claims Procedure

     (a)  Claim for Benefits

     A claim for benefits is a request for a Plan benefit or benefits submitted
by a claimant in writing to the Plan Manager.

     (b)  Timing of Notification of Benefit Determination

     The Plan Manager shall notify the claimant of an adverse benefit
determination within a reasonable period of time, but not later than 90 days
after receipt of the claim by the Plan, unless the Plan Manager determines that
special circumstances require an extension of time for processing the claim. If
the Plan Manager determines that an extension of time for processing is
required, written notice of the extension shall be furnished to the claimant
within the initial 90-day period. In no event shall such extension exceed a
period of 90 days from the end of such initial period. The extension notice
shall indicate the special circumstances requiring an extension of time and the
date by which the Plan expects to render the benefit determination.

     The period of time within which a benefit determination is required to be
made shall begin at the time a claim is filed in accordance with Plan
procedures, without regard to whether all the information necessary to make a
benefit determination accompanies the filing.

                                      -5-
<PAGE>
     (c)  Manner and Content of Benefit Determinations

     The Plan Manager shall provide a claimant with written or electronic
notification of any adverse benefit determination. The notification shall set
forth, in a manner calculated to be understood by the claimant: (i) the specific
reason or reasons for the adverse determination; (ii) reference to the specific
Plan provisions on which the determination is based; (iii) a description of any
additional material or information necessary for the claimant to perfect the
claim and an explanation of why such material or information is necessary; and
(iv) a description of the Plan's review procedures and the time limits
applicable to such procedures, including a statement of the claimant's right to
bring a civil action under section 502(a) of ERISA following an adverse benefit
determination on review.

     (d)  Appeal of Adverse Benefit Determination

     A claimant may submit a request for review of an adverse benefit
determination to the Administrative Committee. In order to provide a claimant
with the opportunity for a full and fair review of a claim and adverse benefit
determination: (i) a claimant has at least 60 days following receipt of a
notification of an adverse benefit determination within which to appeal the
determination; (ii) a claimant may submit written comments, documents, records
and other information relating to the claim for benefits; (iii) a claimant shall
be provided, upon request and free of charge, reasonable access to, and copies
of, all documents, records and other information relevant to the claimant's
claim for benefits; and (iv) the review will take into account all comments,
documents, records and other information submitted by the claimant relating to
the claim, without regard to whether such information was submitted or
considered in the initial benefit determination.

     (e)  Timing of Notification of Benefit Determination on Review

     The Administrative Committee shall notify a claimant of the Plan's benefit
determination on review within a reasonable period of time, but not later than
60 days after receipt of the claimant's request for review by the Plan, unless
the Committee determines that special circumstances (such as the need to hold a
hearing) require an extension of time for processing the claim. If the Committee
determines that an extension of time for processing is required, written notice
of the extension shall be furnished to the claimant prior to the termination of
the initial 60-day period. In no event shall such extension exceed a period of
60 days from the end of the initial period. The extension notice shall indicate
the special circumstances requiring an extension of time and the date by which
the Plan expects to render the determination on review.

     The period of time within which a benefit determination on review is
required to be made shall begin at the time an appeal is filed in accordance
with the Plan procedures, without regard to whether all the information
necessary to make a benefit determination on review accompanies the filing.

                                      -6-
<PAGE>
     (f)  Manner and Content of Notification of Benefit Determination on Review

     The Administrative Committee shall provide a claimant with written or
electronic notification of a Plan's benefit determination on review. In the case
of an adverse benefit determination, the notification shall set forth, in a
manner calculated to be understood by the claimant: (i) the specific reason or
reasons for the adverse determination; (ii) reference to the specific Plan
provisions on which the benefit determination is based; (iii) a statement that
the claimant is entitled to receive, upon request and free of charge, reasonable
access to, and copies of, all documents, records, and other information relevant
to the claimant's claim for benefits; and (iv) a statement of the claimant's
right to bring an action under section 502(a) of ERISA.

     In the case of an adverse benefit determination on review, the Plan
Administrator shall provide such access to, and copies of, documents, records,
and other information described above, as appropriate.

     (g)  Exhaustion of Remedies; Waiver

     No legal action with respect to a claim for benefits under the Plan shall
be instituted unless the claimant shall have first exhausted the claims
procedure set forth in this Section 12.12, except as provided in Section
12.12(h) below. If a Participant or Beneficiary fails to file a claim or request
for review in the manner specified herein, such claim or request shall be
waiver, and the Participant or Beneficiary will be barred from reasserting the
claim.

     (h)  Failure of Plan to Follow Claims Procedures

     In the case of the failure of the Plan to follow the claims procedures, the
claimant shall be deemed to have exhausted the administrative remedies under the
Plan and shall be entitled to pursue any available remedies under section 502(a)
of ERISA.

SECTION 14. COMPENSATION DEFINITION

In order to clarify the definition of compensation contained in the Plan, the
following sentence is added to the end of the second paragraph of Section 1.8 of
the Plan: "Notwithstanding the above and Annex I, effective January 1, 2002,
Compensation shall not include earnings paid as a gross up payment."

SECTION 15. ELIMINATION OF INSTALLMENT METHOD OF PAYMENT

In order to eliminate the installment method of payment formerly provided under
the Plan, subsections (a) and (b) of Section 8.4 are amended to provide in their
entirety as follows:

     (a)  Lump Sum

     If a Participant's employment terminates for any reason and the
Participant's Account Balance exceeds the involuntary cashout limit described in
Section 8.1(b), the Participant's Account Balance shall be paid in a single lump
sum.

                                      -7-
<PAGE>

     (b)  Elimination of Installment Method of Payment

     Participants were permitted to elect to receive their Account Balance in
periodic installments. This installment method of payment is eliminated in
accordance with Internal Revenue Service guidance. However, the amendment
eliminating the installment method of payment shall not apply with respect to
any distribution with an annuity starting date that is earlier than 90 days from
the date a summary of material modification describing the amendment is
furnished to affected Participants.

                                      -8-
<PAGE>
     IN WITNESS WHEREOF, this Second Amendment to The PNC Financial Services
Group, Inc. Incentive Savings Plan is executed and adopted by The PNC Financial
Services Group, Inc. by its duly authorized officer, this 18th day of December,
2002.

                         /s/ William E. Rosner
                         -------------------------------------------------------
                         William E. Rosner
                         Senior Vice President and Chief Human Resources Officer

                                      -9-

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