Document:

EX-4.3

 EXHIBIT 4.3 

RESUMPTION COMPENSATION AGREEMENT 
 The major terms of
the Resumption Compensation Agreement are as follows: 
  

					
	Dates	  	April 19, 2018
			
	Parties	  	The Purchaser:	  	 (1)   the GLDC;

			
		  	The Vendors:	  	 (2)   the Company; and

 
 (3)   the Other
Vendors

		  	To the best of the knowledge, information and belief of the Directors, having made all reasonable enquiries, the GLDC, the Other Vendors and their respective ultimate beneficial owners are independent third parties
independent of the Company and its connected persons (as defined in the Listing Rules).
		
	Information on the Land	  	 The Land has a total area of approximate 170,688 sq. m., of which the Relevant Land Parcel owned by the Company is initially
determined to account for approximately 37,116.63 sq. m.
  
 The actual areas of the
Land and the Relevant Land Parcel owned by the Company are subject to the Surveying and Mapping Technical Document.
  

The Land is currently used as industrial land and is proposed to be re-designated as commercial, residential and
business and production land.

		
	Resumption compensation	  	 The GLDC agrees to pay an one-off compensation to the Company and the Other Vendors in
accordance with the principle set out in the Resumption Notice. The initial total compensation is RMB6 billion (subject to adjustments), of which the initial Compensation Amount Payable to the Company is RMB 1,304,717,363.49 (subject to
adjustments).
  
 The final Compensation Amount Payable to the Company will be adjusted
and determined based on the ratio of the actual area of the land that the Company hands over for resumption to the actual total area of the Land for resumption.
  

Such compensation amount covers the compensation for the land to be resumed under the Resumption Compensation Agreement, the buildings erected thereon and
fixture attached thereto, relocation and temporary rehousing, loss from disruption of business and production, demolition costs and fees incurred from restoration of the land.

		
	Conditions on payment of the resumption compensation	  	 The GLDC will pay the Compensation Amount Payable to the Company in the following manner:

1)  40% of the Compensation Amount Payable to the Company, being RMB 521,886,945.40, shall be paid within
30 days after the Resumption Compensation Agreement becoming effective and having been approved by the Guangzhou Municipal Development and Reform Commission
(廣州市發展改革委員會).
  

2)  5% of the Compensation Amount Payable to the Company, being RMB 65,235,868.18, shall be paid within 30
days after the proposals in respect of the demolition and relocation of the housing-reform houses on the Land having been finalized and having been confirmed by the GLDC.
  

3)  10% of the Compensation Amount Payable to the Company, being RMB 130,471,736.35, shall be paid within
30 days after the work involving employee relocation, clearance of tenants, relocation of equipment, removal of buildings (except housing-reform houses) on and fixtures to the Land having been completed and having been confirmed by the
GLDC.

					
		  	 4)  15% of the Compensation Amount Payable to the Company, being
RMB195,707,604.52, shall be paid within 30 days upon the completion of the removal and compensation of the relocation of the housing-reform houses on the Land and the deregistration of the land and buildings erected thereon as well as fixtures
attached thereto.
  
 5)  Depending
on the results of the initial environmental investigation of the Land:
  

a)  in case the Land is found to be uncontaminated, 15% of the Compensation Amount Payable to the Company,
being RMB195,707,604.52, shall be paid within 30 days after reply from the relevant government authority in relation to the report on the initial environmental investigation having been obtained and having been confirmed by the GLDC;

 
 b)  in case the Land is found to be
contaminated, 10% of the Compensation Amount Payable to the Company, being RMB130,471,736.35, shall be paid within 30 days after reply from the relevant government authority in relation to the implementation proposal on contamination control and
restoration works having been obtained and having been confirmed by the GLDC.
  

6)  the remaining balance of the final Compensation Amount Payable to the Company as confirmed by GLDC
shall be paid within 30 days after the handover of the Land.

  

	1	DEFINITIONS 

 The following expressions have the following meanings, unless the context
requires otherwise: 
  

			
	“Company”	  	Guangshen Railway Company Limited(廣深鐵路股份有限公司), a joint stock limited company incorporated in the PRC, the H Shares of which are
listed on the Stock Exchange, the American depositary shares (each representing 50 H Shares) of which are listed on The New York Stock Exchange, Inc. and the A Shares of which are listed on the Shanghai Stock Exchange
		
	“Compensation Amount Payable to the Company”	  	the amount of compensation payable to the Company by the GLDC in respect of the Relevant Land Parcel owned by the Company pursuant to the Resumption Compensation Agreement
		
	“Directors”	  	the directors of the Company
		
	“GLDC”	  	Guangzhou Land Development Center (廣州市土地開發中心), a public institution under the Guangzhou Land Resources and Planning Commission (廣州市國土資源和規劃委員會)

  
 2 

			
	“Group”	  	the Company and its subsidiaries
		
	“H Share”	  	overseas listed foreign shares of the Company with a par value of RMB1.00 issued in Hong Kong and listed on the Stock Exchange, denominated in Hong Kong dollar
		
	“Land”	  	the land located at the intersection between Guangyuan East Road (廣園東路) and Keyun Road (科韻路) with its boundaries
reaching Keyun Road (科韻路) in the east, Guangyuan Road (廣園路) in the south, Huanan Expressway
(華南快速) in the west and Wushan Road (五山路) in the north and a total area of approximately 170,688 sq. m.
		
	“Listing Rules”	  	the Rules Governing the Listing of Securities on the Stock Exchange
		
	“Other Vendors”	  	two subsidiaries of a state-owned enterprise in the PRC that is principally engaged in the provision of integrated service in relation to railway operation industry and steel trading, all of which are independent third party of the
Company
		
	“PRC”	  	the People’s Republic of China and in this announcement excluding Hong Kong, the Macau Special Administrative Region and Taiwan
		
	“Relevant Land Parcel owned by the Company”	  	the land parcel located at Guangzhou East Shipai Old Goods Yard (廣州東石牌舊貨場) with an area initially determined to be approximate 37,116.63 sq.
m. owned by the Company
		
	“Resumption Compensation Agreement”	  	the compensation agreement in relation to the resumption of state-owned land use rights
(《國有土地使用權收儲補償協議》) dated April 19, 2018 entered into amongst the GLDC (as purchaser), the Company and the
Other Vendors
		
	“Resumption Notice”	  	Notice on the Publication of the Implementation Plan regarding the Resumption of Land Parcel Located at Guangyuan East Road of China Railway Logistics by the Guangzhou Land Resources and Planning Commission (《廣州市國土資源和規劃委員會關於印發中鐵物流廣園東路地塊徵收儲備實施方案的通知》
)
		
	“RMB”	  	Renminbi, the lawful currency of the PRC
		
	“Share(s)”	  	share(s) of a par value of RMB1.00 each in the share capital of the Company
		
	“sq. m.”	  	square meter(s)
		
	“Stock Exchange”	  	The Stock Exchange of Hong Kong Limited
		
	“Surveying and Mapping Technical Document”	  	boundary coordinate plans for land use rights (《權屬界址座標附圖》) or the technical reports of land survey and demarcation (《土地勘測定界技術報告書》) to be issued by a qualified surveying and mapping institution
		
	“Transaction”	  	the proposed handover for resumption to GLDC the land use rights over the Relevant Land Parcel owned by the Company pursuant to the Resumption Compensation Agreement

  
 3EX-10.3

 EXHIBIT 10.3 

SECOND AMENDMENT 
 TO

 LOAN AND SECURITY AGREEMENT 

THIS SECOND AMENDMENT TO LOAN AND SECURITY AGREEMENT (this “Amendment”) is entered into as of April 25 2018, by and
between MATTERSIGHT CORPORATION, a Delaware corporation (“Borrower”), and CIBC BANK USA (formerly known as The PrivateBank and Trust Company, “Lender”), as Lender and Issuing Lender. 

WHEREAS, Borrower and Lender are parties to that certain Loan and Security Agreement dated as of June 29, 2017 (as amended, supplemented
or otherwise modified from time to time prior to the date hereof, the “Loan Agreement”); and 
 WHEREAS, Borrower has
requested, and Lender has agreed, to amend the Loan Agreement subject to the terms and conditions of this Amendment. 
 NOW, THEREFORE, in
consideration of the foregoing premises, and the mutual agreements herein contained, the parties hereto agree as follows: 
 SECTION 1.
DEFINED TERMS. Terms used in this Amendment (including in the recitals) which are defined in the Loan Agreement, as amended hereby, shall have the same meanings herein unless otherwise defined in this Amendment. 

SECTION 2. AMENDMENT TO LOAN AGREEMENT. 

2.1 Additional Defined Terms. The following defined terms are hereby added to Section 1.1 of the Loan Agreement in their
alphabetically proper locations: 
 Liquidity means, as of any date of determination, the sum of (a) the Revolving Loan
Availability minus the Revolving Outstandings as of such date, plus (b) the aggregate amount of unrestricted cash and Cash Equivalent Investments of Borrower held in deposit or securities accounts maintained at Lender as of such date. 

NICE Merger Agreement means the Agreement and Plan of Merger, dated on or before the Second Amendment Effective Date, by and between
NICE Systems, Inc., a Delaware corporation, NICE Acquisition Sub, Inc., a Delaware corporation, Borrower and NICE Ltd., a company organized under the laws of Israel, the form and substance of which shall be reasonably satisfactory to Lender. 

Second Amendment to Loan Agreement means that certain Second Amendment to Loan and Security Agreement, dated as of the Second Amendment
Effective Date, by and between Borrower and Lender. 
 Second Amendment Effective Date means April 25, 2018. 

2.2 Modification of Certain Defined Terms. The following defined term set forth in Section 1.1 of the Loan Agreement is hereby
amended and restated in its entirety as follows: 

 Adjusted EBITDA means, with respect to any fiscal period being measured an amount equal to
the sum of (a) consolidated net income of Borrower and its Subsidiaries for such fiscal period, plus (b) in each case to the extent deducted in the calculation of Borrower’s consolidated net income and without duplication:
(i) depreciation and amortization for such period, plus (ii) income tax expense for such period, plus (iii) consolidated total interest expense paid or accrued during such period, plus
(iv) non-cash management compensation expenses for such period, all as calculated by Borrower in its public filings and statements as of the Closing Date or as otherwise agreed in writing by the Lender;
plus, (v) solely for the purpose of determining Adjusted EBITDA for the Fiscal Quarter ending June 30, 2018 (and not any other date of determination), the aggregate transaction related fees, costs and expenses (including accruals therefor)
incurred in connection with the Second Amendment to Loan Agreement or the NICE Merger Agreement and the transactions contemplated thereby in an aggregate amount not to exceed $2,000,000 for such period. For the avoidance of doubt, expenses
(including attorneys’ fees and expenses, prepayment premiums and the like) incurred in connection with the closing of the transactions contemplated hereunder and the repayment of Debt outstanding under that certain Loan and Security Agreement,
dated as of August 1, 2016, between Borrower and Hercules Capital, Inc., as lender, shall not be deducted for purposes of determining Adjusted EBITDA. 

2.3 Modification of Adjusted EBITDA Financial Covenant. Section 11.13.2 of the Loan Agreement is hereby amended and restated in
its entirety as follows: 
 11.13.2 Adjusted EBITDA. Not permit Adjusted EBITDA of the Borrower as of the of last day
of each Fiscal Quarter to be less than the amount of set forth below for the period ending on such date: 
  

					
	 Four-Fiscal Quarter

Period Ending
	  	Minimum Adjusted EBITDA	 
	 March 31, 2018
	  	$	250,000	 
	 June 30, 2018
	  	($	2,500,000	) 
	 September 30, 2018
	  	$	500,000	 
	 December 31, 2018
	  	$	2,500,000	 

			
	Last day of each Fiscal Quarter of each Fiscal Year thereafter	  	An amount to be determined by the Lender after its receipt of the projections for such Fiscal Year delivered pursuant to and in accordance with Section 10.1.8, which shall be set in a manner reasonably consistent as used
to establish the covenant levels set forth above.

 2.4 Minimum Liquidity Financial Covenant. The Loan Agreement is hereby amended by inserting the
following as a new Section 11.13.3 thereto: 
 11.13.3 Minimum Liquidity. Not permit the Liquidity as of the last day of each
calendar month to be less than $2,000,000. 
 2.1 Modification of Section 10.1.3. Section 10.1.3 of the Loan
Agreement is hereby amended and restated in its entirety as follows: 

  
 2 

 10.1.3 Compliance Certificates. Contemporaneously with the
furnishing of a copy of each report pursuant to Section 10.1.1 and each set of monthly reports for the last month of each Fiscal Quarter pursuant to Section 10.1.2, a duly completed compliance
certificate in the form of Exhibit B, with appropriate insertions, dated the date such monthly statements and signed by a Senior Officer of Borrower, containing a computation of each of the financial covenants and restrictions set forth in
Section 11.13 (to the extent then required to be tested pursuant to the terms thereof) and to the effect that such officer has not become aware of any Default or Event of Default that has occurred and is continuing or, if
there is any such event, describing it and the steps, if any, being taken to cure it. 
 2.2 Compliance Certificate Exhibit. Exhibit B
to the Loan Agreement is hereby amended and restated in its entirety in the form of Exhibit B attached hereto. 
 SECTION 3.
CONDITIONS PRECEDENT TO EFFECTIVENESS. The effectiveness of this Amendment is subject to satisfaction of the following conditions precedent: 

3.1 Documents. Lender shall have received, in form and substance reasonably satisfactory to Lender, the following: 

(a) duly executed original signatures to this Amendment; and 

(b) such other documents as Lender shall reasonably deem necessary or appropriate. 

3.2 Events of Default. No Default or Event of Default shall have occurred and be continuing. 

3.3 Representations and Warranties. All representations and warranties of Borrower in the Loan Documents shall be true and correct in
all material respects with the same effect as if made on, and as of, the date hereof made (except to the extent stated to relate to a specific earlier date, in which case such representations and warranties shall be true and correct in all material
respects as of such earlier date). 
 3.4 Modification Fee. Borrower shall have paid to Bank in full a
non-refundable fee of $50,000, which fee shall be deemed fully earned, due and payable upon the effectiveness of this Amendment. 

3.5 NICE Merger Agreement. Borrower and other parties thereto shall have executed and delivered the NICE Merger Agreement, which shall
be in full force and effect, and Lender shall have received a complete copy of the fully-executed NICE Merger Agreement, together with all schedules, annexes, and exhibits thereto, in a form and substance reasonably satisfactory to Lender. 

SECTION 4. MISCELLANEOUS. 

4.1 Absence of Defaults; Representations and Warranties. In order to induce Lender to enter into this Amendment, Borrower hereby
represents and warrants to Lender that (a) no Default or Event of Default has occurred and is continuing and (b) all representations and warranties of Borrower in the Loan Agreement and other Loan Documents are true and correct in all
material respects on and as of this date (except to the extent stated to relate to a specific earlier date, in which case such representations and warranties are true and correct in all material respects as of such earlier date). All representations
and warranties contained in this Amendment shall survive the execution and delivery of this Amendment. 

  
 3 

 4.2 Confirmation of Obligations; Release. 

(a) Borrower hereby confirms that Borrower is indebted to Lender for the Obligations, as set forth in the Loan Agreement and the other Loan
Documents. Borrower further acknowledges and agrees that as of the date hereof it has no claim, defense or set-off right against Lender of any nature whatsoever, whether sounding in tort, contract or
otherwise, and has no claim, defense or set-off of any nature whatsoever to the enforcement by Lender of the full amount of the Loans and other Obligations of Borrower under the Loan Agreement and the other
Loan Documents. 
 (b) Notwithstanding the foregoing, to the extent that any claim, cause of action, defense or set-off against Lender or the enforcement of the Loan Agreement or any other Loan Document, of any nature whatsoever, known or unknown, fixed or contingent, does nonetheless exist or may exist on the date hereof, in
consideration of Lender entering into this Amendment, Borrower irrevocably and unconditionally waives and releases fully each and every such claim, cause of action, defense and set-off which exists or may
exist on the date hereof. 
 4.3 Governing Law. This Amendment shall be governed by, and construed in accordance with, the internal
laws of the State of Illinois applicable to contracts made and to be performed entirely within such State, without regard to conflict of laws principles. 

4.4 Counterparts. This Amendment may be executed in any number of separate counterparts, each of which shall, collectively and
separately, constitute one agreement. Delivery of an executed counterpart of a signature page of this Amendment by telecopy or electronically (such as PDF) shall be effective as delivery of a manually executed counterpart of this Amendment. The
words “execution,” “signed,” “signature” and words of like import in this Amendment shall be deemed to include electronic signatures or the keeping of records in electronic form, each of which shall be of the same legal
effect, validity and enforceability as a manually executed signature or the use of a paper-based recordkeeping systems, as the case may be, to the extent and as provided for in any applicable law, including, without limitation, any state law based
on the Uniform Electronic Transactions Act. 
 4.5 Reference to Loan Agreement. Except as herein amended, the Loan Agreement shall
remain in full force and effect and is hereby ratified in all respects. On and after the effective date hereof, each reference in the Loan Agreement to “this Agreement,” “hereunder,” “hereof,” “herein” or
words of like import shall mean and be a reference to the Loan Agreement, as amended by this Amendment. 
 4.6 Successors. This
Amendment shall be binding upon Borrower and Lender and their respective successors and assigns, and shall inure to the benefit of Borrower and Lender, and their respective successors and assigns. 

4.7 Costs and Expenses. Borrower hereby agrees to pay on demand, all expenses of Lender incurred in connection with the negotiation,
execution and delivery of this Amendment, including reasonable fees, costs and expenses of counsel to Lender related thereto. 
 [signature
page follows] 

  
 4 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed as of the date
first above written. 
  

			
	 BORROWER:
  

	 MATTERSIGHT CORPORATION
  

	By:	 	 /s/ David B. Mullen

		 	Name: David B. Mullen
		 	 Title: Chief Financial Officer
  

	 LENDER:
  

	 CIBC BANK USA
  

	By:	 	 /s/ Andrew Schwartz

		 	Name: Andrew Schwartz
		 	Title: Managing Director

 [Signature page to Second Amendment to Loan and Security Agreement] 

 EXHIBIT B 

FORM OF COMPLIANCE CERTIFICATE 
  

	To:	The PrivateBank and Trust Company, as Lender 

 Please refer to the Loan and Security Agreement
dated as of June 29, 2017 (as amended, restated, supplemented or otherwise modified from time to time, the “Loan and Security Agreement”) among Mattersight Corporation (“Borrower”), the other Loan
Parties from time to time party thereto, and The PrivateBank and Trust Company, as Lender. Capitalized terms used but not otherwise defined herein are used herein as defined in the Loan and Security Agreement. 

 

	I.	Reports. Enclosed herewith is a copy of the [annual audit/monthly] financial reports of Borrower as at
                                     (the “Computation
Date”), which report fairly presents in all material respects the financial condition and results of operations of Borrower as of the Computation Date and has been prepared in accordance with GAAP consistently applied. 

 

	II.	Financial Tests.1 Borrower hereby certifies and warrants to you that the following is a true and correct computation as at the Computation Date of the
following ratios and/or financial restrictions contained in the Loan and Security Agreement: 

  

									
	 A.
	  	Section 11.13.1 – Total Revenue	  			
		  	1.	  	Total revenue of Borrower (including recurring and non-recurring revenue) (Total Revenue):	  	$	__________	 
		  	2.	  	Minimum Allowed2	  	$	__________	 
	 B.
	  	Section 11.13.2 – Adjusted EBITDA	  			
		  	1.	  	Total consolidated net income of Borrower and its Subsidiaries	  	$	__________	 
		  	2.	  	The sum of (during such period):	  			
		  		  	depreciation and amortization	  	$	__________	 
		  		  	income tax expense	  	$	__________	 
		  		  	consolidated total interest expense	  	$	__________	 
		  		  	non-cash management compensation expenses	  	$	__________	 
		  		  	transaction related fees, costs and expenses for the Second Amendment or NICE	  			

  

	1 	Include calculations of Total Revenue and Adjusted EBITDA only for each delivery of the monthly reports for the last month of each Fiscal Quarter. Include calculations of Liquidity for each month. 

	2 	Insert the amount which matches the applicable amount set forth in Section 11.13.1. 

									
		  		  	Merger Agreement3	  	$	__________	 
		  		  	Total	  	$	__________	 
		  	3.	  	Item (1) plus (2) (Adjusted EBITDA)	  	$	__________	 
		  	 4.
	  	Minimum Allowed4	  	$	__________	 
	C.	  	Section 11.13.3 – Minimum Liquidity	  			
		  	 1.
	  	Revolving Loan Availability	  	$	__________	 
		  	 2.
	  	Revolving Outstandings	  	$	__________	 
		  	 3.
	  	Item (1) minus (2)	  	$	__________	 
		  	4.	  	Unrestricted cash of Borrower held in accounts maintained at Lender	  	$	__________	 
		  	5.	  	Liquidity (Item (4) plus (5))	  	$	__________	 
		  	 6.
	  	Minimum Allowed	  	$	2,000,000	 

 III. Defaults; Events of Default. Borrower further certifies to you that [no Default or Event of Default has occurred
and is continuing.]//[each of the following Default(s) and/or Event(s) of Default has occurred and is continuing and below is a description thereof and the steps, if any, being taken to cure such Default(s) and/or Event(s) of Default: 

 

                       
                                         
                                         
                                         
                               

                       
                                         
                                         
                                         
                               

                       
                                         
                                         
                                         
                              ] 

Borrower has caused this Certificate to be executed and delivered by its duly authorized officer on
                    ,                     . 

 

	
	 MATTERSIGHT CORPORATION
  

	By:                                     
                                         
                  
	Name:                                     
                                         
            
	Title:                                     
                                         
              

  

	3 	Applicable only for the Fiscal Quarter ended June 30, 2018. 

	4 	Insert the amount which matches the applicable amount set forth in Section 11.13.2.

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