Document:

Master Services Agreement effective as of June 29, 2006

 
Exhibit 10.46 
 MASTER SERVICES AGREEMENT 
 This Master Services Agreement by and between Rainmaker Systems, Inc. (“Provider”), a
corporation registered in Delaware and located at 900 East Hamilton Avenue, Campbell, California 95008, and Client, Symantec Corporation (“Client”) a Delaware corporation, located at 20330 Stevens Creek Blvd, Cupertino, CA 95014 is
effective as of June 29, 2006 (“Effective Date”). This Master Services Agreement and its Schedules, Addenda, Exhibits, and Attachments, as so identified, shall be hereinafter collectively referred to as the “Agreement.” 

 Whereas, Client is an independent software vendor. 
 Whereas, Client desires to engage Provider to perform, and Provider desires to perform, certain services, upon the terms and conditions set forth herein. 
  

	1.	INTRODUCTION 

 Following the Effective
Date and during the term of this Agreement, Client may request Provider’s performance of certain sales, marketing and other services (the “Outsource Services”), which Provider agrees to provide pursuant to a mutually executed and
agreed to statement of work (each an “SOW”). The terms and conditions of this Agreement shall apply to all SOWs. Unless specified in any SOW that the terms of such SOW shall control, in the event of a conflict between the terms of this
Agreement and any SOW, the terms of this Agreement shall prevail and such conflicting terms shall be deemed null and void. Client hereby expressly authorizes Provider, during the term of this Agreement, to contact Client’s customers on the
basis of and in furtherance of Client’s established business relationship with its customers, in accordance with the applicable SOW. For purposes of this Agreement, the following terms shall have the following meanings: (i) “Business
Day” means any day other than Saturday, Sunday, or any nationally recognized holiday in the United States; (ii) “Client” means Client and any of its affiliates; (iii) “Client Data” means any Confidential
Information, Customer information, product roadmaps, marketing materials, strategies and any product, marketing or sales information and documentation; (iv) “Customer” means any entity that has licensed or purchased, or prospectively
will license or purchase, a Product from Client; (v) “Deliverable” means any work product identified to be delivered by Provider to Client under an SOW; (vi) “Product” means any product or service that Client offers to
its Customers. 
  

	2.	TERM 

 Unless earlier terminated under
Section 9 below, the term of this Agreement shall commence on the effective date of this

 
Agreement and shall continue until terminated in writing by mutual agreement of the parties. 
  

	3.	PERFORMANCE 

 Except as set forth in
Section 6 below, Provider will provide to Client the Outsource Services in the time and manner specified in the relevant SOW. 
  

	4.	PAYMENT & TAXES 

 4.1
Fees: For performance of the Outsource Services, Client will pay the amounts and in the manner set forth in the applicable SOW(s) 
 4.2
US Dollars: All payments shall be stated (and payments made) in United States dollars and are exclusive of applicable sales, use or similar taxes, which if applicable, will be separately stated on each invoice. 
 Payment Terms: Each SOW will specify whether Provider will perform the Outsource Services covered by such SOW as a reseller or as an independent
sales agent of Client. Except as may otherwise be set forth in the applicable SOW, Fees for Support services are due and payable **** and shall be invoiced upon Symantec’s acceptance of the Order. All fees and related shipping costs shall be
due and payable in U.S. dollars within **** from the date of invoice, e.g. on terms **** from the date of invoice. **** 
 4.3 Tax
Withholdings: Each party acknowledges and agrees that the other party has the right to withhold any applicable taxes from any royalties or other payments due under this Agreement if required by any government authority. Without limiting the
foregoing, if Client is purchasing products/services from

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 
Provider on behalf of a subsidiary or affiliate of Client, Provider acknowledges and agrees that Client may withhold from any royalties or payments due for such products/services any applicable
taxes incurred by Client that result from Client providing such products/services to the applicable Client subsidiary or affiliate. 
 4.4
Tax Liability: Notwithstanding the terms of Section 4.4 above, each Party shall be solely responsible for its own taxes, including, without limitation, income, franchise, property, sales, use and value added taxes, assessments, other
similar tax-like charges, and tax-related surcharges which may be required or imposed by any federal, state, or local taxing authority. 
  

	5.	DELIVERABLES 

 Client’s acceptance of
any Deliverable shall be as set forth in the applicable SOW. 
  

	6.	LIMITED WARRANTY & REPRESENTATIONS & WARRANTIES 

 6.1 Outsource Services: Provider warrants that it shall perform the Outsource Services in a good and workmanlike manner by skilled and qualified staff in accordance with industry standards.

 6.2 Deliverables: Except as may otherwise be set forth in an SOW, Provider warrants that each Deliverable shall, for a period not to
exceed **** (the “Warranty Period”) be free of defects in material and workmanship and shall conform to the applicable specifications therefor. 
 6.3 Illicit Code: The Outsource Services, and any other software code provided by Provider, are provided free of: (i) any malicious computer code or instructions that may disrupt, damage or
interfere with Clients use of the Outsource Services or its own computer facilities, e.g. viruses, Trojan horses, worms or similar types of malicious code (excepting) the content of Client attachments and other Client Data); or (ii) any
computer instructions or software code with alters, damages, or erases any Client Data, which alteration, damage or erasure was not initiated by the relevant user. Provider also represents and warrants to Client that it has developed and engineered
its Outsource Services and related software without any ‘back doors’ or ‘trap doors’ which allow for access to Client Data by

 
anyone other than authorized parties through the bypassing of any security features. 
  

	6.4	REMEDY: 

  

	6.4.1	Outsource Services. In the event Provider breaches the warranty under Section 6.1 above, Provider shall re-perform the relevant portion of the Outsource
Services in breach of such warranty ****. 

  

	6.4.2	Deliverables. In the event Client notifies Provider during the Warranty Period of a Deliverable’s breach of the warranty under Section 6.2, Provider
agrees to either repair or replace such Deliverable with a conforming Deliverable. 

  

	6.4.3	SOLE REMEDY. THIS SECTION 6.4 STATES PROVIDER’S ENTIRE OBLIGATION AND LIABILITY AND CLIENT’S SOLE AND EXCLUSIVE REMEDY FOR BREACH OF WARRANTY UNDER
SECTIONS 6.1 AND 6.2. 

 6.5 Mutual Representations of the Parties: Each party hereby represents and warrants to the other
that: 
 6.5.1 Authority. it has full power and authority to enter into this Agreement and to perform its obligations hereunder.

 6.5.2 No Conflict. performance of this Agreement will not violate any governmental laws, rules, ordinances, or regulations (including
without limitation all applicable import or export regulations and all licensing or permitting requirements), or breach any other Agreement in which either party is bound. 
 6.6 Client Data: Client represents and warrants that it has all necessary rights, licenses and permissions to furnish Provider with and to authorize Provider’s use of the Client Data in
connection with the performance of the Outsource Services. Provider represents and warrants that it has all necessary rights, licenses and permissions to furnish Client with in information to be provided by Client under in connection with the
performance of the Outsource Services. 
 6.7 NO OTHER WARRANTIES: EXCEPT AS SET FORTH IN THIS SECTION 6, NEITHER PARTY MAKES ANY
WARRANTIES TO THE OTHER WITH RESPECT TO THE OUTSOURCE SERVICES, DELIVERABLES OR OTHER SUBJECT MATTER OF THIS AGREEMENT AND

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 
EACH PARTY HEREBY EXCLUDES ALL OTHER WARRANTIES WHETHER STATUTORY, EXPRESS, IMPLIED OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, TITLE, ACCURACY, AND INFRINGEMENT. PROVIDER MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING CLIENT’S USE OR RESULTS OBTAINED FROM USE OF THE OUTSOURCED SERVICES OR DELIVERABLES. 
  

	7.	INDEMNIFICATION 

 7.1 Indemnification
by Provider. Subject to this Agreement, Provider shall defend, indemnify and hold Client harmless against any loss or damage (including reasonable attorneys’ fees) incurred in connection with claims, demands, suits, or proceedings
(“Claims”) made or brought against Client (i) by a third party alleging that the use of the Outsourced Service as contemplated hereunder infringes the intellectual property rights of a third party; (ii) for any breach of the
warranty specified in Section 6.3 of this Agreement, including, without limitation, any breach of Section 6.3 resulting in a security breach, computer malfunction, or loss or destruction of data or information; or (iii); or
(iv) claims by Customers based on Provider’s representations or warranties to Customers other than those that Client provides with the applicable “service contract” as set forth in the applicable SOW; provided, that Client
(a) promptly gives written notice of the Claim to Provider (but any delay by Client in giving such notice shall not be deemed a breach of this Agreement and shall not excuse Provider’s obligations under this section except to the extent,
if any, that Provider is materially prejudiced by such delay); (b) gives Provider sole control of the defense and settlement of the Claim (provided that Provider may not settle or defend any Claim unless it unconditionally releases Client of
all liability); and (c) provides to Provider, at Provider’s cost, all reasonable assistance. 
 7.2 General Indemnification.
The parties shall defend, indemnify and hold each other harmless against any and all Claims arising from or related to death, personal injury or loss or damage to tangible property arising from or related to the negligence or willful misconduct of
the indemnifying party, its

 
employees, independent contractors, agents or subcontractors; provided, that the indemnified party (a) promptly gives written notice of the Claim to the indemnifying party (but any
delay in giving such notice shall not be deemed a breach of this Agreement and shall not excuse the indemnifying party’s obligations under this section except to the extent, if any, that the indemnifying party is materially prejudiced by such
delay); (b) gives the indemnifying party sole control of the defense and settlement of the Claim (provided that the indemnifying party may not settle or defend any Claim unless it unconditionally releases the indemnified party of all
liability); and (c) provides to the indemnifying party, at the indemnifying party’s cost, all reasonable assistance. 
 7.3
Indemnification by Client. Subject to this Agreement, Client shall defend, indemnify and hold Provider harmless against any loss or damage (including reasonable attorneys’ fees) incurred in connection with Claims made or brought against
Provider: 
 (i) by a third party alleging that the Client Data infringes the intellectual property rights of, or has libeled, defamed,
slandered, or interfered with the contractual relations, or violated the privacy interests of, a third party; 
 or (ii) claims by
Customers based on Client’s representations and warranties, or breach thereof, that Client makes to any Customer in respect of any “service contract” as set forth in the applicable SOW or otherwise; provided, that Provider
(a) promptly gives written notice of the Claim to Client (but any delay by Provider in giving such notice shall not be deemed a breach of this Agreement and shall not excuse Client’s obligations under this section except to the extent, if
any, that Client is materially prejudiced by such delay); (b) gives Client sole control of the defense and settlement of the Claim (provided that Client may not settle or defend any Claim unless it unconditionally releases Provider of all
liability); and (c) provides to Client, at Client’s cost, all reasonable assistance. 
 7.4 SOLE REMEDY: THE FOREGOING STATES
EACH PARTY’S SOLE AND EXCLUSIVE OBLIGATION AND EACH PARTY’S SOLE AND EXCLUSIVE LIABILITY WITH RESPECT TO CLAIMS SUBJECT TO INDEMNIFICATION UNDER SECTION 7.1 ABOVE. 

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

	8.	LIMITATION OF LIABILITY AND ON DAMAGES. 

 8.1 TOTAL LIABILITY: IN NO EVENT SHALL EITHER PARTY’S TOTAL LIABILITY HEREUNDER EXCEED ONE HUNDRED PERCENT (100%) OF THE NET AMOUNTS RECEIVED BY Provider UNDER THIS AGREEMENT DURING THE TWELVE (12) MONTHS PRECEDING THE
EVENT GIVING RISE TO LIABILITY HEREUNDER WITHOUT LIMITING THE GENERALITY OF THE FOREGOING LIMITATION, THE FOREGOING LIMITATION SHALL NOTAPPLY TO AMOUNTS FOR WHICH EITHER PARTY IS LIABLE TO THE OTHER (A) UNDER SECTION 7 ABOVE, (B) FOR
BREACHES OF CONFIDENTIALITY AS SPECIFIED IN SECTION 11.4 AND (C) FOR ANY MIS-USE OR MIS-APPROPRIATION OF ANY CLIENT DATA OR OTHER CLIENT INTELLECTUAL PROPERTY BY PROVIDER. THE FOREGOING LIMITATIONS SHALL APPLY REGARDLESS OF THE THEORY OF
RECOVERY INCLUDING BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY) OR BASED ON THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY. THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER LAW. 
 8.2 NO INDIRECT DAMAGES: EXCEPT WITH RESPECT TO AMOUNTS FOR WHICH EITHER PARTY IS LIABLE UNDER SECTION 7 ABOVE, IN NO EVENT SHALL EITHER PARTY BE
LIABLE FOR ANY (A) COST OF COVER OR SUBSTITUTE GOODS OR SERVICES OR (B) ANY SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO ANY DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTIONS,
LOSS OF DATA OR OTHERWISE, EVEN IF THE OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED UNDER LAW 
  

	9.	TERMINATION 

 9.1 Convenience.
Client shall have the right, at its sole convenience, to terminate this Agreement and/or any applicable SOW, upon **** prior written notice to Provider; provided,

 
however, that (i) if Client elects to so terminate this Agreement at any time during the period **** following the date of this Agreement, Client shall pay to Provider $**** on the effective
date of such termination, or (ii) if Client elects to so terminate any SOW at any time during the period **** following the date of such SOW, Client shall pay to provider the amount, if any, specified in such SOW on the effective date of such
termination. 
 9.2 Cause: Either party may terminate this Agreement upon **** written notice to the other party, in the event the other
party defaults in the performance of any of its duties and obligations and the default is not cured within **** after written notice is given to the defaulting party. 
 9.3 Effect of Termination: In the event of termination of this Agreement under Section 9.1 or Section 9.2, **** Client will promptly pay, but in no event more than **** after the
effective date of termination, Provider for the Outsource Services and Deliverables, or portion thereof, performed up through the effective date of termination. Termination under Section 9.1 or Section 9.2 shall not be construed to be an
election of remedies or a waiver thereof. Further in the event of termination, Provider agrees to provide reasonable assistance in the transition of Outsourced Services to be agreed upon at the time of termination and provided for at a fee to be
negotiated at such time and for a period **** 
 9.4 Bankruptcy, etc.: Either party may immediately terminate this Agreement by giving
written notice to the other party if the other party is insolvent or has a petition brought by or against it under the insolvency laws of any jurisdiction; if the other party makes an assignment for the benefit of creditors; if a receiver, trustee
or similar agent is appointed with respect to any property or business of Client. 
  

	10.	INTELLECTUAL PROPERTY RIGHTS 

 10.1
Existing Intellectual Property: Each party hereby retains and shall own all right, title and interest in and to their respective Existing Intellectual Property. For purposes of this Agreement, the term “Existing Intellectual
Property” means any and all technology, know how, show how, software, data, ideas, formulae, processes, charts, Confidential Information and any other materials or information and any and all worldwide intellectual property rights therein

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 
and thereto (a) owned or controlled by either party on the Effective Date or (b) developed by either party outside the scope of this Agreement and which does not rely or use
(i) the other party’s Existing Intellectual Property or (ii) the other party’s Confidential Information. Client shall own all Client Data and any other Customer information received or disclosed to Provider. 
 10.2 No Other License: Except as set forth in this Agreement, including as may be provided in any SOW with respect to any Deliverable, neither party
shall be deemed to have any license with respect to the other party’s Existing Intellectual Property hereunder and each party reserves all rights therein and thereto not so granted. 
 10.3 Client Marks: The Provider shall have a non-exclusive, non-transferable license to use the Client Trademarks, as defined below, solely to refer to Client’s support services, and the
Products in connection with such services, and solely in connection with the Provider’s distribution, advertising and promotion of the support services as authorized under this Agreement. The mark “Symantec”, either the word mark or
the Client logo, the applicable Product trademarks and any other trademarks and service marks adopted by Client to identify its Products and other Client products and services (the “Client Trademarks” or the “Trademarks”) belong
to Client. The Provider will have no rights in such marks except as expressly set forth herein and as specified in writing from time-to-time. The Provider agrees not to use the Client Trademarks or any other mark likely to cause confusion with the
Client Trademarks as any portion of the Provider’s tradename or trademark for its business, services or other products. The Provider shall comply with any marketing and trademark guidelines provided by Client from time-to-time. The Provider
agrees to not remove and to include all applicable copyright and trademarks and trademark notices of Client as they appear on or in the Products and in all advertisements and marketing materials provided or approved by Client. The Provider shall not
market the support services in any way that implies that such are the proprietary product of the Provider or of any party other than Client. Any goodwill in the Client Trademarks that results from the Provider’s use shall inure solely to the
benefit of Client. The Provider shall immediately cease or suspend use of Client Trademarks in any marketing material if Client

 
notifies the Provider in writing that the use of the Client Trademarks does not comply with Client marketing and trademark guidelines. 
 10.4 Proprietary Notices: Provider agrees not to alter or remove any logo, insignia, copyright notice, trademark notice or other proprietary notice
on or in any Product. 
  

	11.	GENERAL 

 11.1 Disputes: Before
initiating a lawsuit against the other relating to a dispute or claim herein, Client and Provider agree to first work in good faith to resolve between themselves such dispute or claim arising out of or relating to this Agreement. To this end, either
party may request that each party designate an officer or other management employee with authority to bind the party to meet to resolve the dispute or claim. If, after meeting, the parties are still unable to resolve the dispute or claim, then the
parties agree to submit the matter to mandatory mediation. During this resolution process, each party will honor the other’s reasonable requests for non-privileged and relevant information. This paragraph will not apply if: (i) the
expiration of the statute of limitations for a cause of action is imminent; or (ii) injunctive or other equitable relief is necessary to mitigate damages. 
 11.2 Excusable Delay: Neither party shall be liable for any failure or delay in performing any of its obligations under this Agreement due to any Act of God, fire, casualty, flood, war,
strike, lockout, epidemic, destruction of production facilities, riot, or insurrection. Each party hereby excludes the application of this Section 11.2 from the obligation to make payments hereunder. 
 11.3 Survival of Terms: Regardless of the circumstances of termination or expiration of this Agreement or any SOW, the provisions of Sections 6
(“Warranty”), 7 (“Indemnification”), 8 (“Limitation of Liability”), 10 (“Intellectual Property Rights”) and 11 (“General”) will survive the termination or expiration and continue according to their
terms. 
 11.4 Confidentiality: In the course of performing work hereunder, each party may be exposed to certain confidential and
proprietary information of the other not generally known to

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 
the public that is identified at the time of disclosure as confidential or proprietary (herein “Confidential Information”). Client’s Confidential Information shall include, but not
be limited to, Client Data, Customer information, its software programs, plans, product roadmaps, computer networks and systems, formulas, methods, know-how, processes, designs, new products, developmental work, marketing requirements, marketing
plans, customer names, and prospective customer names, and this Agreement, regardless of whether such information is identified as confidential. Provider’s Confidential Information shall include, but not be limited to, its software programs,
plans, product roadmaps, computer networks and systems, formulas, methods, know-how, processes, designs, new products, developmental work, marketing requirements, marketing plans, customer names, and prospective customer names, and this Agreement,
regardless of whether such information is identified as confidential. The existence, terms and pricing under this Agreement shall not be disclosed without the prior written consent of either party hereto; provided, however, that Provider may
disclose the existence, terms and pricing under this Agreement in its filings with the Securities and Exchange Commission or as otherwise required under applicable law. 
 A party’s Confidential Information shall not include information that: (a) is or becomes a part of the public domain through no act or omission of the receiving party; (b) was in the
receiving party’s lawful possession prior to the disclosure and had not been subject to limitations on disclosure; (c) is lawfully disclosed to the receiving party by a third party who did not acquire the information directly or indirectly
from the disclosing party and was otherwise not restricted as to disclosure; or (d) is independently developed by the receiving party without breach of this Agreement. The receiving party may disclose the disclosing party’s Confidential
Information as required by court order provided the receiving party promptly notifies the disclosing party in writing of the requirement for disclosure. 
 Each party agrees not to use Confidential Information received from the other party for any purpose other than to facilitate its performance pursuant to this Agreement. During the Term of this Agreement
and for a period of three (3) years after

 
termination or expiration of this Agreement, the parties will hold each other’s Confidential Information in confidence and shall protect the disclosed Confidential Information by using the
same degree of care to prevent the unauthorized use, dissemination or publication of the Confidential Information as they use to protect their own confidential information of a like nature, but in no event less than a reasonable degree of care.

 11.5 Publicity: In addition, except as required by law, neither party shall issue any press release, announcement or other public
disclosure relating to the subject matter of this Agreement without the prior written approval of the other party. Client reserves the right to (A) review, upon request, any sales, marketing and other materials which incorporate Client’s
name, trademarks or corporate logos, and (B) disapprove the use of such materials if Client determines, in its sole discretion, that such materials or Provider’s use of such materials are objectionable or otherwise unsuitable. 

11.6 Insurance: Provider will obtain and at all times during the term of this Agreement maintain at its own expense, with insurance companies
acceptable to Client, the minimum insurance coverage stated in Exhibit A to this Agreement. 
 11.7 Records & Audit: Provider
will maintain accurate and legible records relating to this Agreement in English during the term of this Agreement **** or that period prescribed by applicable law or regulation. During the foregoing period, Client shall have the right, not more
than once per ****, upon at least **** written notice thereof to Provider, to conduct, at its sole expense and during the normal business hours of Provider, an audit of such records through an independent,. third party auditor, other than on a
contingent fee basis, to verify Provider’s payment and/or remittance of amounts due under this Agreement. Client shall use its best efforts to not disrupt or impede Provider’s business operations in the course of conducting any such audit.

 11.8 Independent Contractors: Notwithstanding whether Provider is performing Outsourced Services as a reseller or an independent sales
agent, the parties shall be deemed for all purposes to be independent

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 
contractors. Nothing in this Agreement or in the activities contemplated by the parties pursuant to this Agreement shall be deemed to create an agency, partnership, employment or joint venture
relationship between the parties. Each party shall be deemed to be acting solely on its own behalf and, except as expressly stated, neither party shall have the right or authority to bind or incur any liability or obligation of any kind on behalf of
the other. Provider will be solely responsible for all materials and work until acceptance by Client, and Client will have no direction (except in the results to be obtained) or control of Provider, or any person employed by or contracted for by
Provider. 
 11.9 Amendments; Waivers: No waiver of any term or condition is valid unless in writing and signed by authorized
representatives of both parties, and will be limited to the specific situation for which it is given. No amendment or modification to this Agreement shall be valid unless set forth in writing and signed by authorized representatives of both parties.

 11.10 Governing Law: This agreement will be governed by and construed in accordance with the laws of the State of California,
exclusive of any provisions of the United Nations convention on the international sale of goods and without regard to principles of conflicts of law. Each party hereby irrevocably submits to the exclusive jurisdiction of the Federal and State Courts
located in the County of Santa Clara, California, USA and hereby agrees that any such court shall be a proper forum for the determination of any dispute arising hereunder. 
 11.11 Notices: All notices permitted or required to be given under this Agreement shall be in writing and delivered to the parties at their respective addresses set forth below by (i) hand
delivery, (ii) nationally recognized overnight courier (with tracking and receipt verification capabilities), (iii) certified or registered mail, postage prepaid, (iv) regular mail, or (v) facsimile transmission with a
confirmation of receipt. Any such notice shall be deemed to be effective on the earlier of (a) the day of delivery by hand or overnight courier, (b) the day of transmission if sent by facsimile, (c) three days after mailing if sent by
mail or courier in the manner set forth above, or (d) upon receipt: 
  

 If to Client: 
 Symantec Corporation 
 c/o Legal Department IT 
 Procurement 
 20330 Stevens Creek Blvd. 
 Cupertino, CA 95014 
 With Copy to: 
 Symantec Corporation 
 C/O Contracts Manager 
 222 Caspian Dr. 
 Sunnyvale, CA 94089 
 If to Provider: 
 Rainmaker Systems, Inc. 
 900 East Hamilton Avenue 

Campbell, California 95008 
 Attention: Steve Valenzuela, 
 CFO 
 Telephone: (408) 626-2439 
 Facsimile: (408) 626-5439

 Each party may change its respective address or facsimile number by submitting written notice to the other party in accordance with this
paragraph. 
 11.12 Severance: Whenever possible, each provision of this Agreement will be interpreted in such a manner as to be
effective and valid under applicable law, but if any provision of this Agreement is found to violate a law, it will be severed from the rest of the Agreement and ignored and a new provision deemed added to this Agreement to accomplish to the extent
possible, the intent of the parties as evidenced by the provision so severed. The headings used in this Agreement have no legal effect. 
 11.13
Non-Exclusive: Nothing in this Agreement shall require Client to purchase from Provider all of its requirements for services that are the same or similar to the Outsource Services provided hereunder, and Client may purchase similar or
identical services from others. Similarly, nothing in this Agreement shall preclude or limit provision of services similar to the Outsource Services by Provider to third parties, subject to the security and non-disclosure obligations set forth
herein. 

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 11.14 Third Party Contractors: Provider shall be free to use third party contractors in the
provision of the Outsource Services and/or Deliverables to Client hereunder, provided that Provider shall remain directly liable to Client under this Agreement with respect to any Outsource Services performed and/or Deliverables delivered though the
use of any such third party subcontractors or agents. 
 11.15 Assignment: This Agreement may not be assigned by either party without the
prior written consent of the other party, such consent not to be unreasonably withheld or delayed. Notwithstanding the foregoing, each party may assign this agreement to any of its affiliates or by operation of law or otherwise in the context of a
merger or stock or asset sale, without such prior written consent. Any attempted assignment contrary to the preceding will be null and void. Subject to the foregoing, this Agreement shall inure to the benefit of each party’s permitted
successors and assigns. 
 11.16 Quarterly Reviews. The Provider shall designate one of its employees to serve as the Provider’s
executive sponsor to Client. Such employee shall meet the Chief Information Officer of Client or his designee on a quarterly basis to discuss or address matters related to this Agreement, including, without limitation, performance matters, pricing
matters, development plans, business plans, etc. 
  

 11.17 Attorneys’ Fees. If any legal action is commenced in connection with any dispute under
this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, including, the allocated costs for in-house counsel, court costs, and other costs and disbursements incurred in connection with the action or proceeding. The
term “prevailing party” shall mean the party awarded the greatest amount of damages pursuant to any final court order or final settlement of the action. 
 11.18 Entire Agreement: This Agreement, and each SOW and each of their respective attached Addenda, Exhibits, Attachments, and Schedules, as so designated, set forth the entire agreement and
understanding of the parties relating to the subject matter contained herein, and merges all prior discussions and agreements, both oral and written, between the parties. Each party agrees that use of pre-printed forms, including, but not limited to
email, purchase orders, acknowledgements or invoices, is for convenience only and all pre-printed terms and conditions stated thereon, except as specifically set forth in this Agreement, are void and of no effect. Unless otherwise expressly set
forth in an SOW, as so designated, in the event of conflict between this Master Services Agreement and any SOW, the terms of this Master Services Agreement shall prevail. 

  
 IN WITNESS WHEREOF, the parties
hereto have caused this Agreement to be executed by their duly authorized representatives as of the day and year first written herein. 
  

									
	Symantec Corporation	 		 	Rainmaker Systems, Inc.:
					
	By:	 	 /s/ MARK RICHARDS
	 		 	By:	 	 /s/ STEVE VALENZUELA

	Printed Name:	 	 MARK RICHARDS
	 		 	Printed Name:	 	 STEVE VALENZUELA

	Title:	 	 VP INSIDE SALES
	 		 	Title:	 	 CFO

	Date:	 	 7/15/06
	 		 	Date:	 	 6/29/06

  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 EXHIBIT A 
 Insurance Requirements 
 Provider will maintain in full force and effect during the term of
this Agreement: 
  

	 	A.	Commercial general liability insurance (including contractual liability coverage) ****, with coverage limits of not less than **** per occurrence and **** general
aggregate for bodily injury and property damage; 

  

	 	B.	Auto liability insurance covering all owned, non-owned and hired vehicles, with coverage limits of not less than **** per occurrence for bodily injury and property
damage; 

  

	 	C.	Worker’s compensation insurance as required by law in the state where the Services will be performed, **** employer’s liability coverage****, with coverage
limits of not less than ****; 

  

	 	D.	Umbrella liability insurance on an occurrence form, for limits of not less than ****; and 

  

	 	E.	Professional ****, for limits of not less than ****. 

 Insurance carriers shall be rated A- or better by A.M. Best Company. **** shall provide 30 days written notice prior to cancellation, **** 
 In no event shall the foregoing coverage limits affect or limit in any manner Provider’s contractual liability for Indemnification. Provider shall be solely responsible for ensuring that its subcontractors maintain insurance coverage
at levels no less than those required of Provider under this Section. All of Provider’s activities under this Agreement shall be at Provider’s own risk, and Provider’s employees and agents shall not be entitled to any benefits under
the policies of insurance maintained by Symantec. 
  

 [****]=Certain information has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions.Symantec Outsourced North American (NAM) Renewals Statement of Work

 Exhibit 10.47 

 

 

 STATEMENT OF WORK 
 Symantec Outsourced North American 
 SMB & Mid-Market Renewal Program 
 Confidential treatment has been requested
for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange
Commission. 

 TABLE OF CONTENTS 
  

					
	SUMMARY	  	3
	DETAILED SCOPE OF WORK	  	6
	    1.	  	Business Engagement	  	6
	    2.	  	Data Management Services	  	6
	    3.	  	Marketing Services	  	7
	    4.	  	Technology Services	  	7
	    5.	  	Telesales and Customer Service	  	9
	    6.	  	Order Management & Entitlement	  	9
	    7.	  	Invoicing, Credit & Collections	  	9
	    8.	  	Quarterly Reseller and Distributor Rebate Processing and Payment	  	10
	    9.	  	Reporting	  	10
	    10.	  	SMB Online Renewals	  	10
	    11.	  	Ownership	  	11
	SCOPING ASSUMPTIONS	  	11
	DEPENDENCIES	  	12
	SYMANTEC DELIVERABLES	  	12
	CHANGE IN SCOPE	  	13
	PROJECT TIMELINE & RESOURCES	  	13
	PRICING	  	13
	ACCEPTANCE	  	16
	APPENDIX I: RESELLER & END USER PROCESS FLOW	  	17
	APPENDIX IA: ORDER / PARTNER REBATE PROCESSING	  	18
	APPENDIX II: CONTACT STRATEGY (RESELLER & END CUSTOMER)	  	19
	APPENDIX III: RAINMAKER DATA INTEGRATION PROCESS	  	20
	APPENDIX III: RAINMAKER DATA INTEGRATION PROCESS, cont.	  	21
	APPENDIX III: RAINMAKER DATA INTEGRATION PROCESS, cont.	  	22

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 

 STATEMENT OF WORK 
 SYMANTEC OUTSOURCED NAM RENEWALS PROOF OF CONCEPT

 Summary 
 This Statement
of Work (“SOW”), defines the scope of services to be performed by Rainmaker Systems Inc. (“Rainmaker” or “Provider”) under the Master Services Agreement executed concurrently with this SOW
(“MSA”) between Rainmaker and Symantec Corporation (“Symantec”). The effective date of this SOW (“Effective Date”) is April 1, 2008. Together, the MSA and this SOW constitutes the agreement
between Symantec Corporation (hereinafter “Symantec”) and Rainmaker with respect to this engagement. 
 COMMENCEMENT/TIMELINE/TERRITORY 
 See “Project Scope and Timeline” below for more information. In
summary – the Start Date of services commences April 1, 2008 and expires on March 31 2010, unless otherwise terminated in accordance with this SOW and the MSA. Symantec has the right to terminate this SOW at any time
during the above-stated period by notifying Rainmaker in writing **** in advance of the effective date of cancellation. Rainmaker will continue to provide full services and support of the program up to and including the final day of termination of
services. Such termination shall not affect Rainmaker’s entitlement to fees due for services completed during such termination notice period. 
 This SOW details the services to be provided by Rainmaker in assisting Symantec in driving an e-commerce business model focused on the sale of license renewals and upgrades the NAM Mid-Market (Mid-Market is defined as anything not in the
Named Account list for Symantec sales) in North America. Rainmaker will accomplish this through direct and indirect sales and marketing, back office administration and hosted technology supporting. Rainmaker will manage the technology, operations,
data, staffing, training, quality assurance process, reporting, and associated business processes. 
 DEFINITIONS 
 The following capitalized terms shall have the meanings given below. The below definitions are expressly understood to prevail over the MSA in the event of
conflict between the MSA and this SOW. 
 “Master Reseller” is defined as Rainmaker’s marketing and selling of Service
Agreements and software upgrades directly to End Users using Rainmaker’s own credit decisions, order management, customer invoicing, entitlement and collections as relates to all orders that are processed direct by Rainmaker, and does not
include the right for Rainmaker to purchase Service Agreements and/or software upgrades for resale through other partners i.e. indirect sales. 
 “Service Agreements” are defined as those agreements between Symantec and its end-user customers, whereby Symantec provides maintenance and support of the Software purchased by customer. 
 “Software” is defined as Symantec’s proprietary software programs which are made generally available for purchase. 
 “Start Date” is defined as the date on which services commence under this SOW. 
 “Territory” is Symantec North America Mid-Market which is defined as anything not in the ‘Named Account list’ for Symantec sales

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 3 

 “Partner Renewal Rebate Program” is defined as a change in strategy whereby eligible end
customers within the “Territory”, will be directed through Rainmaker for renewal of their service agreement or software license upgrade. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 4 

 DELIVERABLES/KEY MILESTONES 
 Program Set-up and Implementation: Data Integration for customer Territory related to Security and Availability, Partner Renewal Rebate Program, and Enhancements to Customer Portal and Partner Portal

 Data Cleansing and Preparation of Mid-Market Data 
 Development of Notification Program for NAM Renewal End Customers in Territory 
 Creative design, messaging and development of marketing campaigns for the Mid-Market territory 
 Partner Portal development, set-up and activation for a mutually agreed upon number of Partners 
  

	 	•	 	 Partner Portal user training via Rainmaker’s ViewCentral hosted technology for Symantec employees & participating partners

  

	 	•	 	 Incorporation of software license upgrade pricing 

  

	 	•	 	 Mapping of installed base data and development of new notification program 

  

	 	•	 	 Development of Partner Reports to identify selected reseller/last reseller of record at customer transaction level 

  

	 	•	 	 Development of Partner Program marketing and roll-out campaign 

  

	 	•	 	 REIS (Remote Expert Installation Service 

  

	 	•	 	 Symantec Mail Security 

  

	 	•	 	 BE 12 System Recovery Option 

  

	 	•	 	 Rewards (TBD) 

  

	 	•	 	 Net New Licenses 

  

	 	•	 	 Partner Portal integrated into Symantec Partner Net 

 Ongoing Services 
  

	 	•	 	 Notification program development & list processing, fulfillment and vendor management of customer and marketing notifications for NAM
Mid-Market 

  

	 	•	 	 Capturing of changes to end customer contact information, management of end customer contact data with ongoing updates to Symantec CRM via data file
transmission 

  

	 	•	 	 Monthly program management of customer and partner notifications 

  

	 	•	 	 End Customer Marketing Notifications to NAM Mid-Market Renewal customers (Security and Availability) 

  

	 	•	 	 Ongoing data management of Express Buying Program price list 

  

	 	•	 	 Outbound and Inbound Telesales for NAM Mid-Market Renewal Customers 

  

	 	•	 	 Up-sell & cross sell of software maintenance agreements and software upgrades, when appropriate for NAM Mid-Market Renewal Customers.

  

	 	•	 	 Processing of end customer transactions via the Customer Portal or telesales representative for renewal customers. 

  

	 	•	 	 Order management, credit decisions, order management, invoicing and entitlement/contract registration for all orders processed direct through Rainmaker
as a direct Reseller 

  

	 	•	 	 Technology hosting and support of the Partner and Customer Portals 

  

	 	•	 	 Maintain Partner Portal for Mid-Market Programs 

  

	 	•	 	 Co-terming of support subscriptions in Customer Portal 

  

	 	•	 	 Software License upgrade purchase in Customer Portal 

  

	 	•	 	 Maintain selection of preferred reseller by end customer 

  

	 	•	 	 Partner rollout, training, and ongoing adoption 

  

	 	•	 	 Passing of primary reseller or selected reseller to Symantec via entitlement EDI transfer 

  

	 	•	 	 Account management, contact profiling and installed base/contract management for agreed upon number of partners. 

  

	 	•	 	 Reporting of key program metrics to Symantec. 

  

	 	•	 	 Provide partner reports to Symantec via a consolidated partner transaction report. 

  

	 	•	 	 Management and quarterly processing and payment of Reseller rebates. 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 5 

 DETAILED SCOPE OF WORK 
 Rainmaker shall perform and deliver the following Deliverables, in consideration of the fees provided under “Pricing” below: 
  

	1.	Business Engagement 

 As a
Master Reseller, Rainmaker will operate under branding provided by Symantec, currently “Symantec Renewals”, but in customer/partner interactions shall also clarify that they are an authorized service provider contracted with Symantec to
assist the customer/partner with its renewals and processing. 
  

	 	1.1.	Rainmaker will act as an outsourced extension of Symantec when engaging with Symantec’s customers and partners, using the branding and “authorized service
provider’ clarification outlined in the preceding bullet. 

  

	 	1.2.	Acting as a Master Reseller, Rainmaker will utilize its own policies for credit decisions and bad debt collections for uncollectible accounts. 

 

	 	1.3.	Rainmaker will provide dedicated Service Sales Representatives (SSR’s) to administer and provide sales support to both partners and customers (end-customers)

  

	 	1.4.	Rainmaker will provide a project management team and dedicated account management for the duration of the SOW. 

  

	 	1.5.	Rainmaker, in conjunction with Symantec will pre-determine a set of program metrics to measure the success of the program. 

  

	 	1.6.	Acting as a Business Process Outsource Provider, Rainmaker will adhere to Service Levels determined by Symantec in conjunction with Rainmaker. 

 

	2.	Data Management Services 

  

	 	2.1.	Rainmaker will provide data management services for Symantec’s Mid-Market customers. Rainmaker will load the entire installed base/customer data for both
Security and Availability for the periods of January 2005 – December 2010. List cleansing and address standardization of Symantec’s customer data will be performed upon loading of the segment data. Rainmaker will provide basic data
validation processes needed to clean up records based on algorithms provided by Symantec. (Rainmaker Systems assumes a single data source (Oracle Applications) and a process to validate and correct address information, consolidating of customer
notifications for mail processing. Additional data validation or processing may require additional scoping.) 

  

	 	2.2.	Symantec will provide a quarterly batch loads and weekly updates will be used to keep Rainmaker up-to-date with Symantec install base, customer, contact, product,
reseller order and entitlement information. 

  

	 	2.3.	Rainmaker will be responsible for the mapping and loading of the segment contact and installed product information into its CRM application and application database.

  

	 	2.4.	Rainmaker will work with Symantec in mapping the business process for Symantec’s current Notification Program. Rainmaker will be responsible for managing the
process and will make necessary changes to promote greater efficiencies. These services include data preparation and management, marketing list preparation and fulfillment, and reporting. 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 6 

	 	2.5.	Rainmaker will map and load Symantec’s Price List and create service SKU’s for quoting and ordering purposes, provided however, that orders placed with
Symantec shall utilize Symantec’s provided SKU numbers and Symantec shall not be obliged to recognize any SKU’s created by Rainmaker for its own internal purposes. 

  

	 	2.6.	Rainmaker will update its master price list with all pricing changes within 72 hours of receipt. (Symantec must provide a 60 day notification of any pricing changes.)
Any changes outside of pricing such as new product offerings, new buying programs and new SKU’s or other material changes will require additional scoping and subject to T&M charges as listed in Change of Scope Section. Symantec will
provide a 90 day advance notification for the aforementioned. 

  

	 	2.7.	Rainmaker will provide marketing list management and preparation for the purposes of marketing to Symantec’s customers and partners on a monthly basis.

  

	 	2.8.	Rainmaker will provide updated contact information to Symantec in the form of entitlement feeds, which shall be in accordance with the EDI mapping structures.

  

	 	2.9.	Rainmaker will extract and upload all order and customer information for the purposes of entitlement on a daily basis. 

  

	 	2.10.	Rainmaker will manage customer and partner “opt-out” databases to ensure customer/partner privacy. 

  

	3.	Marketing Services 

  

	 	3.1.	Develop marketing contact strategy based on Rainmaker best practices. 

  

	 	3.2.	Enhance creative design and content based on Symantec’s style guide and communication policies. 

  

	 	3.3.	Aggregate and send renewal notifications to Partners and end customers, per the process flows provided. (See Appendix #2 ) Notifications will be by email and direct
mail. 

  

	 	3.4.	Provide campaign and response management metrics. 

  

	 	3.5.	Provide client marketing manager and marketing specialist for program management. 

  

	 	3.6.	Ongoing management of notification process. 

  

	 	3.7.	Create promotional, ad-hoc marketing, as necessary (subject to additional fees) 

  

	4.	Technology Services 

  

	 	4.1.	Configure and customize the Rainmaker’s Contract and Opportunity Management System based on the rules of engagement. 

  

	 	4.2.	Rainmaker will define, configure and assign opportunities to partners, customers and Rainmaker Sales representatives based on pre-defined business rules.

  

	 	4.3.	Provide a Partner Portal to designated resellers to manage service opportunities, develop pricing scenarios and list quotes, acquire pricing SKUs/list prices and
provide closed-loop reporting for all Mid-Market renewal opportunities as defined above. 

  

	 	4.4.	Rainmaker Systems is responsible for establishing and administrating accounts for each participating partner. 

  

	 	4.5.	The Partner Portal will provide a view of customer opportunities assigned to that partner only. These opportunities will be at an instance # level.

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 7 

	 	4.6.	If the partner does not pursue a renewal opportunity within the territory and program scope, Rainmaker will directly pursue the sales opportunity on behalf of Symantec
(1) **** past the expiration of the support subscription (2) otherwise upon expiration of the prior support subscription, unless (3) Reseller or end customer indicates the renewal is currently being processed by reseller.

  

	 	4.7.	Participating partners will be provided with the means to manage their Mid-Market renewal opportunities, update opportunity status, forecast probability to close and
conduct pricing scenarios (online quotes) based on available services. 

  

	 	4.8.	Partners will be provided reporting to measure performance. 

  

	 	4.9.	Provide a web-enabled portal for Symantec SMB and Mid-Market customers to review and renew maintenance agreements online. 

  

	 	4.10.	Rainmaker will cooperate with Symantec in the acquisition and management of the domain name to host the Customer Portal. Rainmaker may acquire and manage the domain
name for Symantec, as mutually arranged. Rainmaker will consolidate the customer agreements pending expiration to provide a consolidated view to customer on the Customer Portal. 

  

	 	4.11.	Customers will be able to update contact information; information will be simultaneously updated in Rainmaker’s ERP and used for entitlement purchase. Customers
cannot update billing information. (Based on the assumption that Symantec master customer record is based on ERP customer billing information). 

  

	 	4.12.	Customers will be able to view all of their licenses, co-term desired licenses and choose an end date for the new agreement that is greater than 12 months.

  

	 	4.13.	Customers will be able to select their reseller of choice on the Customer Portal. Reseller will be passed in the entitlement feed back to Symantec for credit purposes.

  

	 	4.14.	Customers will be able to purchase online using a credit card (MasterCard, Visa, AmEx and Discover). All credit card transactions will be processed through CyberSource
using Rainmaker’s unique merchant ID approved by Symantec, currently contemplated to be “Rainmaker, an authorized reseller of Symantec Renewals”. Rainmaker shall be solely responsible to comply with applicable credit card industry
regulations including any process or technology requirements governing use of credit cards, online security and the like, in effecting Rainmaker’s credit card transactions. It is expressly agreed that any customer disputes regarding
Rainmaker’s charges and collections of credit card or invoiced transactions shall be added to the definition of Claims covered under the indemnity provided under Section 7 of the MSA. 

  

	 	4.15.	Customers may purchase online via Purchase order by submitting a purchase order with Net **** day terms and the required information per Rainmaker’s policies for
any orders greater than $**** USD. No order will be processed and entitled until the customer faxes or emails the completed purchase order. 

  

	 	4.16.	Rainmaker will provide email order confirmations to customers once payment/purchase orders have been processed. 

  

	 	4.17.	Rainmaker will host a standalone instance of the application database on Symantec’s behalf. 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 8 

	5.	Telesales and Customer Service 

  

	 	5.1.	Rainmaker will provide dedicated Service Sales Representatives (SSR’s) located at it’s multiple telesales centers to administer and provide sales support to
both partners and end-customers 

  

	 	5.2.	Call center hours of operation are 6 a.m. to 5 p.m. PST. 

  

	 	5.3.	Provide two 800 numbers for partner and end customer response. Create a queue with ability to measure call volumes, abandonment rates, and conduct skills based routing.

  

	 	5.4.	Provide sales assistance to Symantec partners and customers via the phone and email communications. 

  

	 	5.5.	Provide initial quote to mutually agreed upon number of participating partners. Partners using Symantec MSRP and published maintenance offerings.

  

	 	5.6.	Provide pricing, service options and installed base reports to participating Symantec partners. 

  

	 	5.7.	Provide quotes to customers via the phone and email communications. 

  

	 	5.8.	Update customer and partner contact information in Rainmaker CRM system 

  

	 	5.9.	Up-sell to higher levels of service and software upgrades 

  

	 	5.10.	Sell new licenses if requested during renewal process 

  

	 	5.11.	Consolidate renewal opportunities for customer and or partners. 

  

	 	5.12.	Escalate partner and customer issues to Symantec. 

  

	 	5.13.	Escalate customer entitlement issues/denial of service to Symantec. 

  

	6.	Order Management & Entitlement 

  

	 	6.1.	Provide automated processing and clearing of customer orders completed via the Customer Portal or through Rainmaker Representatives. 

  

	 	6.2.	Provide audit trail and controls for orders and revenue recognition in adherence with Rainmaker’s internal Sarbanes-Oxley compliance policies.

  

	 	6.3.	Release and invoice of all orders received by 3 pm PST 

  

	 	6.4.	Rainmaker will complete two EDI transfers daily, Monday through Friday, for all orders processed by 3 pm. The transfers will be processed at 11 a.m. and 5 p.m. PST,
with the exception of quarter-end orders, when the last batch should be sent by 11:45pm PST 

  

	 	6.5.	Rainmaker will be responsible for monitoring the “850 notifications” to ensure Symantec has received the EDI file. Symantec will ensure that their systems are
able to receive the notification and will provide adequate monitoring and notification to Rainmaker should problems occur. 

  

	7.	Invoicing, Credit & Collections 

  

	 	7.1.	All orders direct to Rainmaker, as a Master Reseller, will be uploaded to Symantec via an EDI feed on a daily basis. Rainmaker will upload files for transactions based
on Symantec’s file format. 

  

	 	7.2.	Rainmaker will invoice the end customer’s directly using Rainmaker’s standard invoicing template and Symantec-approved branding, currently contemplated as
“Rainmaker, a service provider for Symantec Renewals”. 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 9 

	 	7.3.	Rainmaker will utilize its standard collections policies and communications for overdue accounts. Rainmaker shall be entirely responsible for addressing and resolving
any collections disputes with respect to the renewals it sells, either by credit card over the Customer Portal or via PO/Invoice. 

  

	8.	Quarterly Reseller Rebate Processing and Payment 

  

	 	8.1.	Rainmaker will track, process and distribute payment of Reseller rebates on Rainmaker Direct orders. (See Appendix IA) 

  

	 	8.2.	Rainmaker will receive a discount of **** off list price (defined as Symantec’s MSRP) on all Rainmaker Direct orders for the purpose of distributing rebate
payments to the channel. Rainmaker will retain **** and distribute the remaining **** to the partners 

  

	 	8.3.	For the purpose of the rebate payment process, Rainmaker will run a quarterly consolidated Purchase Order Report of all direct orders and calculate rebates for
resellers. 

  

	 	8.4.	Quarterly, Rainmaker will process rebate checks and send to resellers. 

  

	 	8.5.	Rainmaker will provide a quarterly report on reseller rebate payment details. 

  

	 	8.6.	Registration Process (Appendix IV) 

  

	9.	Reporting 

  

	 	9.1.	Rainmaker will provide its standard set of reports to measure reseller and Rainmaker performance: 1) Opportunity status report 2) Opportunity Pipeline Report 3)
Comparative Bookings Report, 4) Booked opportunities report. Reports will be published and available to Symantec within 48 hours of receipt of reseller POS data from Symantec. 

  

	 	9.2.	Rainmaker will provide a Partner Reseller Report to Symantec of all the orders booked online via the customer portal. The report will be a consolidation of prior
month’s activities delivered on the fifth business day of the following month. 

  

	 	9.3.	Rainmaker will provide a Business Review every 90 days during the SOW period. 

  

	10.	Online Renewals 

 As an
integrated part of the processes and deliverables above, Rainmaker will support online and telesales renewals for Symantec in the Mid-Market segment. (Mid-Market is defined as anything not in the “Named Account list” for Symantec sales.

  

	 	10.1.	As part of the existing data files, Symantec will provide customer installed base and renewal data. 

  

	 	10.2.	Rainmaker will integrate this customer data and conduct marketing and sales campaigns as part of the existing program. 

  

	 	10.3.	Rainmaker and Symantec will partner to address necessary changes to the Renewals pages of the Symantec.com website to ensure the best possible user experience.

  

	 	10.4.	The existing Symantec Online Renewals 800 number will be modified / redirected to the Rainmaker sales team for Symantec renewal sales. Rainmaker sales reps will triage
calls to determine the nature of the call and handle accordingly; facilitating customer sales directly and/or redirecting customers service and technical support questions to the appropriate Symantec resources. 

  

	 	10.5.	Symantec Online customers that wish to renew online from the Symantec.com website will be seamlessly directed to the Rainmaker hosted online Customer portal.

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 10 

	 	10.6.	Rainmaker will process and report on these orders in the same manner as all Rainmaker Direct transactions described in this document. As with all customers conducting
transactions on the Customer Portal, Symantec Online customers will be prompted to select a designated reseller. If no prior designated reseller exists, the customer will have the option to select a reseller or leave the field unassigned. Rainmaker
will pass the reseller information to Symantec as part of the order file. 

  

	11.	Ownership 

 The following
terms are expressly understood to prevail over the MSA in the event of conflict between the MSA and this SOW. 
  

	 	11.1.	In addition to the Existing Intellectual Property of either party, Rainmaker and Symantec acknowledge that certain new or additional intellectual property will be
created by either party, jointly or separately in furtherance of the performance of this SOW, during the course of the services hereunder (“New Intellectual Property”). Such New Intellectual Property under this SOW consists of
website content and look and feel (for both the Customer Portal and/or Partner Portal), whether in html or any other formats, marketing materials, communications, and the like, but expressly excludes code updates to Rainmaker Existing Intellectual
Property comprising the Rainmaker software technology which may be used to display, perform or deliver any of the foregoing. All right title and interest in New Intellectual Property is owned by Symantec, and Rainmaker acknowledges that any
contribution of Rainmaker to such New Intellectual Property shall be considered a Work for Hire under applicable U.S. and international copyright laws. Rainmaker shall at Symantec’s expense reasonably cooperate with Symantec’s efforts to
register its interest in such New Intellectual property, and execute such assignments as Symantec may reasonably request to perfect or demonstrate Symantec’s ownership. 

 Scoping Assumptions 
  

	 	1.	Customer and Partner Portals will continue to be Symantec Branded. No changes outside the style guides and the client’s standard web header/footer style are
required for the Rainmaker Customer and Partner portals. 

  

	 	2.	Data cleansing services are limited to those outlined in the scope above. All other data cleansing is expected to be performed prior to submission to Rainmaker. If
additional data cleansing is required, additional scooping is required. 

  

	 	3.	Standard Rainmaker batch integration is used. Mapping is done from a single source (assuming Symantec Oracle database) for the initial batch loads and any subsequent
data updates. Mapping to and from multiple systems would require additional scoping 

  

	 	4.	The scope of this program for partner notification, acceptance, and support services will include designated Symantec SMB and Mid-Market Partners and Symantec’s
SMB and Mid-Market customer base as defined by Symantec. 

  

	 	5.	Estimated **** annual NAM SMB and Mid-Market End Customer Renewals. 

  

	 	6.	Rainmaker will utilize its standard quoting and invoice layouts. 

  

	 	7.	Symantec will provide data and unique references for Rainmaker to link customer contact data with service agreement and installed data. 

  

	 	8.	Reporting is limited to the standard Rainmaker reporting. 

  

	 	9.	All services are provided in the English language and all transactions are in US dollars ($). 

  

	 	10.	Rainmaker will host the CRM application with a separate database instance and user/setid based permissions/security. 

  

	 	11.	Rainmaker fees are based on the current Symantec net revenue run rate of $****. Changes to available opportunity may result in re-evaluation of the fees and terms of
this SOW. 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 11 

 Dependencies 
  

	 	1.	Rainmaker will focus on direct selling and marketing campaigns for the NAM Mid-Market Territory 

  

	 	2.	Rainmaker will provide a single point of contact for issue resolution and delivery oversight as identified below. 

  

	 	3.	Rainmaker execute various marketing campaigns, meeting the Symantec standards aimed at driving inbound calls, portal access and demand for Service Agreements.

  

	 	4.	Symantec will make the necessary resources available, in a timely fashion, to complete all phases of the effort. 

  

	 	5.	Symantec will provide a single point of contact for contract issue resolution and delivery oversight as identified below. 

  

	 	6.	Symantec will provide ample notice to Rainmaker when material changes have been made to the Program. 

  

	 	7.	Symantec will allocate the necessary resources to assist Rainmaker in transitioning of outsourced business processes and the ongoing management of the business.

  

	 	8.	Symantec will allocate a resource to oversee the business relationship with Rainmaker, provide strategic direction and assist in defining rules of engagement and act as
the final decision maker to all changes to the program. 

 Symantec Deliverables 
 Symantec and Rainmaker must develop a business partnership to ensure the success of this SOW. Symantec, in good faith, must communicate all information,
business rules or changes that may have a material impact to the SOW to Rainmaker within a reasonable period of time. Symantec must provide the following support: 
  

	 	1.	Program business manager to serve as daily point of contact for partner and customer escalations, one-off approvals such as pricing discounts, etc.

  

	 	2.	Adequate documentation on business processes, workflows and data definitions for the support of mapping data and business processes into the Rainmaker Revenue Delivery
Platform. 

  

	 	3.	**** turnaround on all approvals – marketing, scope changes, etc. 

  

	 	4.	Master price list with mapping procedures and pricing definitions within **** of signed SOW. Adequate notice **** of material changes to price list/definitions.

  

	 	5.	Adequate notification of change in key project team members and contacts. 

  

	 	6.	List of key managers and associated escalation process for issues that may arise 

  

	 	7.	Transfer of final data files will occur within **** of SOW approval; Customer Contact Information, Preferred Partner or partner of record with reference back to
customer, Master products catalog inclusive of product line description, catalog numbers, product family, etc. , master price list for maintenance including catalog numbers(SKU’s), pricing, description and reference or link to Master Products
Catalog and Customer Installed Product Information 

  

	 	8.	Symantec will be responsible for the administration of the Partner Renewal Access Program. 

  

	 	9.	Symantec will make a formal announcement to the participating resellers about the Partner “Renewal Access Program” 

  

	 	10.	Symantec will be responsible for the scheduling and training of the Partner “Renewal Access Program” Rollout with assistance from Rainmaker.

  

	 	11.	Symantec will provide site to site access to the installed base reporting to provide to resellers and SMB and Mid-Market end customers 

  

	 	12.	Symantec will predetermine exclusions to the program, such as named and managed accounts, and will provide Rainmaker with a list of these exclusions. This list will be
provided to Rainmaker in conjunction with the installed base data delivery. 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 12 

	 	13.	Within **** of the end of every quarter Symantec will provide a file containing all Sales numbers for the previous quarter for the products and market segment that
Rainmaker operates in. This file will be matched against the date in the Rainmaker CRM system to determine the value of sales made by the channel partners that were facilitated by Rainmaker. 

 Change in Scope 
 Should Symantec change the
scope of work or require additional services outside of the services listed in the Statement of Work, Rainmaker will charge Time and Materials rates for Professional Services. Rainmaker will outline the changes and scope of work in a Change Request
document and submit to Symantec for approval prior to rendering services. A detailed statement of work and estimated hours will be included in the Change Request. The completed services will be billed monthly at the below-mentioned professional
services rates. 
 Project Management: $**** 
 Business Analyst: $**** 
 Application Development: $**** 
 DBA: $**** 
 Tele-Sales Reps: $**** 
 PRICING 
 Rainmaker will be compensated for its services under this SOW as set forth below, and as further detailed in the following pages: 
  

	 	1.	**** Revenue-share for Net Revenue for renewals in the “Territory” during the SOW service period of April 1, 2008 to March 31, 2010

  

	 	2.	**** Margin retention for those Maintenance Agreements/Software Upgrades which Rainmaker sells on behalf of the Partners as a service within the Renewal Access Program
as a Master Reseller during the SOW service period of April 1, 2008 to March 31th, 2010 

  

	 	3.	**** Margin retention for those Maintenance Agreements/Software Upgrades which Rainmaker sells as part of the rescue service provided that are past the expiration date
as a Master Reseller during the period of April 1, 2008 to March 31th, 2010 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 13 

 PRICING, cont. 
  

					
	 Component Description:
	  	 Actual Fees:
	  	 Duration:

	 Agency Fees for Partner Program
	  		  	
			
	Channel Facilitation Fees Agency Pricing per MSA of **** of Net Revenues to Symantec from NAM Mid-Market Service Agreements ****	  		  	 24 months
 (beginning April 1, 2008, ending on March 31th, 2010 )

			
		  	 ****
  
 ****
  
 ****
  
 ****
	  	
			
	 Partner Rebate Direct Business Revenue
 Net Revenue for business booked direct by Rainmaker on behalf of the Partners in the Partner Access Program
	  	  
 Rebate margin retention based on **** discount (See
NOTE 2 below)
	  	  
 24 months
 (beginning April 1, 2008, ending on March 31th, 2010 )

			
	 Partner Portal Hosting/Maintenance
 Hosted CRM (Opportunity Manager, Pricing Management and Reporting). Management and installation of any patches.
	  	  
 ****
	  	
			
		  	****	  	
			
	 Partner Management and Facilitation Services
 Dedicated representatives for assisting resellers. Response to inbound calls & emails, data capture and updates in CRM application, running of installed base reports and other reports, updates to
partner portal, and pricing/quoting assistance. Hosting of dedicated toll-free number for partner portal hotline for Symantec’s resellers.
	  		  	  
 24 months
 (beginning April 1, 2008, ending on March 31th, 2010 )

			
	Management and fulfillment of partner notifications; Management & fulfillment of customer notifications on Reseller’s behalf.	  		  	

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 14 

 PRICING, cont. 
  

					
	OUTSOURCING SERVICES	  		  	
			
	 Telesales/ Telesales Management
 Dedicated representatives & manager for direct selling of services past expiration in a rescue motion to Symantec’s customers. Outbound and inbound calls, emails, data capture, and telesales management. Manage and fulfillment
of resellers/customers renewal notifications.
	  	  
 ****Margin Retention
	  	  
 24 months
 (beginning April 1, 2008, ending on March 31th, 2010 )

			
		  		  	24 months
	  
 Marketing/Notification Process Management/ Marketing
Management
 Preparation and processing of notification lists, mail house and vendor management, marketing operations management, campaign
metrics, ongoing management of Security and Availability Notification programs and contact strategy, adhoc marketing
	  	  
 ****
	  	(beginning April 1, 2008, ending on March 31th, 2010 )
	  	****	  	 24 months
 (beginning April 1, 2008, ending on March 31th, 2010 )

			
	 Customer Portal Hosting/Maintenance
 Hosted e-commerce renewals Website for Symantec customers to view agreements and renew online. Management and installation of patches.
	  		  	
		  		  	24 months
	  
 Invoicing, Credit, Collections & Credit Card
Processing
 Order management, entitlement invoicing, credit, and collections services under Rainmaker, an authorized reseller for Symantec
SMB Renewals. Reporting of Rainmaker performance and key success metrics.
	  	  
 ****
	  	(beginning April 1, 2008, ending on March 31th, 2010 )

 NOTE 1: Changes to the available opportunity, pricing of Symantec’s service offerings, or Symantec’s Named Account list will result in a change to the terms of this SOW.  
 NOTE 2: During the specified period, Symantec’s price to Rainmaker for renewals will be Symantec’s then-current applicable list price
(Symantec’s MSRP) for such renewals and upgrades, less a discount of ****. Of such discount, Rainmaker will retain **** as payment for all services and distribute **** in the form of channel rebates as described in section 8 above. Additional
discount to Rainmaker may be approved on a case by case basis, under Symantec’s then-current internal business approval process. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 15 

 PRICING, cont. 
  

			
	Payment Schedule
		
	 Invoice Description
	  	 Total

		
	Upon SOW Signing	  	Included in fees
		
	**** of Net Revenue for all business booked direct by Rainmaker for expired subscriptions	  	Fees/Margin as sold and retained by Rainmaker on an order by order basis
		
	**** Discount off of list price (Symantec MSRP) for any transaction in Territory (Mid-Market) As Master Reseller (**** to be retained by Rainmaker)	  	Fees/Margin as sold and retained by Rainmaker on an order by order basis
		
	Agency Fee of **** of Symantec’s NAM Mid-Market Revenue (capped on a quarterly basis as detailed in pricing chart)	  	To be paid **** days of Rainmaker’s **** invoice

  

	*	To be calculated using the monthly EDI report provided to Rainmaker by Symantec. 

 ACCEPTANCE 
 Agreed and accepted: 
  

									
	Symantec Corporation	 		 	Rainmaker Systems, Inc.
					
	By:	 	 /s/ Mark Richards
	 		 	By:	 	 /s/ Steve Valenzuela

					
	Title:	 	 Vice President Inside Sales & Renewals
	 		 	Title:	 	 CFO

					
	Printed Name:	 	 Mark Richards
	 		 	Printed Name:	 	 Steve Valenzuela

					
	Date:	 	 6/27/08
	 		 	Date:	 	 6/27/08

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 16 

 APPENDIX I: Reseller & End User Process Flow 
 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 17 

 APPENDIX IA: Order / Partner Rebate Processing 
 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 18 

 APPENDIX II: CONTACT STRATEGY (RESELLER & END CUSTOMER) 
 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 19 

 APPENDIX III: RAINMAKER DATA INTEGRATION PROCESS 
 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 20 

 APPENDIX III: RAINMAKER DATA INTEGRATION PROCESS, cont. 
 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 21 

 APPENDIX III: RAINMAKER DATA INTEGRATION PROCESS, cont. 
 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 22 

 APPENDIX IV: Registration Process 
 Rainmaker Systems will facilitate and manage the registration process for eligible Symantec partners. Rainmaker will require that Symantec provide a list of partners and contact information (including
email and mailing address) in order for Rainmaker to commence outbound marketing activities for the program launch. 
 Program Launch 

 Rainmaker will provide outbound marketing to solicit partner self-registration using DBA or Tax ID as a unique identifier via an online
registration page. In the absence of DBA or Tax IDs, Rainmaker requires Symantec to provide Standard company names and the alternate names that the company is referred to as in the Symantec Data file. 
 Rainmaker will use information collected to create partner logins and to facilitate monthly email communication to each partner with their renewal
opportunity amount and login information. Rainmaker will provide Symantec with partner data in a .csv format. 
 Ongoing Program Management

 Rainmaker will continue to provide a hosted registration page for participating partners to update and new eligible partners to register.
All data updates and new registrations will be provided to Symantec in .csv format on a quarterly basis. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential
treatment has been requested with respect to the omitted portions. 
  

 23

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00171-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00171-of-00352.parquet"}]]