Document:

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                         WAIVER AND FOURTH AMENDMENT TO
                 AMENDED AND RESTATED CREDIT FACILITY AGREEMENT
                 ----------------------------------------------

         This WAIVER AND FOURTH AMENDMENT TO AMENDED AND RESTATED CREDIT
FACILITY AGREEMENT (this "Amendment") is entered into as of the 14th day of
August, 2001, by and among LaSalle Bank National Association, a national banking
association (f/k/a LaSalle National Bank), as Administrative Agent for the
Lenders described below (in such capacity, the "Administrative Agent") and as
Issuing Bank (the "Issuing Bank"), the Lenders described below and CCC
Information Services Inc., a Delaware corporation ("Borrower").

                              W I T N E S S E T H:
                              - - - - - - - - - -

         WHEREAS, Administrative Agent, the Issuing Bank, the Lenders parties
thereto and Borrower have entered into that certain Amended and Restated Credit
Facility Agreement dated as of October 29, 1998, as amended by that certain
Waiver and Amendment to Amended and Restated Credit Facility Agreement dated as
of October 20, 2000, as further amended by that certain Second Waiver and
Amendment to Amended and Restated Credit Facility Agreement dated as of February
15, 2001, as further amended by that certain Waiver and Third Amendment to
Amended and Restated Credit Facility Agreement dated as of April 17, 2001
("Amendment - Third"), as further amended by that certain Waiver and Extension
Amendment dated as of May 15, 2001, as further amended by that certain Second
Waiver and Extension Amendment dated as of June 15, 2001, as further amended by
that certain Third Waiver and Extension Amendment dated as of July 13, 2001 and
as further modified by that certain letter agreement dated July 30, 2001
(collectively, as may be further amended, supplemented or otherwise modified,
the "Credit Agreement");

         WHEREAS, in connection with the Amendment - Third, the Administrative
Agent and Borrower have entered into that certain Post-Closing Matters Agreement
dated as of April 17, 2001 (the "PCM Agreement");

         WHEREAS, the Borrower requested, and the Administrative Agent and the
Lenders agreed to, certain extensions of time to complete certain obligations
under the Credit Agreement and PCM Agreement;

         WHEREAS, as of the date hereof, the Borrower has requested (i) certain
waivers of certain obligations under the Credit Agreement and the PCM Agreement,
and (ii) certain amendments to the financial covenants and other covenants;

         WHEREAS, the parties hereto desire to amend certain other provisions
of the Credit Agreement; and

         WHEREAS, the Borrower and the Administrative Agent, Issuing Bank and
Lenders have agreed to enter into this Amendment on the terms and subject to the
conditions hereafter set forth.

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         NOW, THEREFORE, for and in consideration of the waivers, the
premises and mutual agreements herein contained and for the purposes of
setting forth the terms and conditions of this Amendment, the parties,
intending to be bound, hereby agree as follows:

         1. INCORPORATION OF THE AGREEMENT. All capitalized terms which
are not defined hereunder shall have the same meanings as set forth in the
Credit Agreement. To the extent any terms and provisions of the Credit Agreement
are inconsistent with the amendments set forth in SECTION 2 below, such terms
and provisions of the Credit Agreement shall be deemed superseded hereby. Except
as specifically set forth herein, the Credit Agreement shall remain in full
force and effect and its provisions shall be binding on the parties hereto.

         2. AMENDMENT OF THE AGREEMENTS. Subject to the terms and
conditions contained herein, on and after August 14, 2001, the parties hereto
agree as follows:

                  (a) EXHIBIT 4.2 to the Credit Agreement is hereby
amended and replaced by EXHIBIT 4.2 attached hereto. All references to EXHIBIT
4.2 throughout the Credit Agreement shall be references to revised EXHIBIT 4.2
attached hereto.

                  (b) Section 1.1.6.2.b. of the Credit Agreement is
amended by inserting the following as the last sentence of such section:

                  "On August 14, 2001, the Line of Credit Commitment shall be
                  further permanently reduced by $4,000,000. Notwithstanding the
                  provisions of Clause (ii) above to the contrary, if the Net
                  Cash Proceeds from the Supplemental Capital Contribution are
                  not contributed to the equity capital of the Borrower in
                  accordance with Section 4.16(b) by September 30, 2001, then
                  the $3,000,000 reduction to the Line of Credit Commitment
                  which is to occur on September 30, 2001, and on the last day
                  of each month thereafter pursuant to Clause (ii) above, shall
                  be decreased by an aggregate amount of up to $4,000,000, as
                  hereafter described. The $3,000,000 reduction to the Line of
                  Credit Commitment which is to occur on September 30, 2001, and
                  monthly $3,000,000 reductions to the Line of Credit Commitment
                  which are to occur on October 31, 2001, November 30, 2001, and
                  December 31, 2001, pursuant to Clause (ii) above if such Net
                  Cash Proceeds from the Supplemental Capital Contribution have
                  not been so contributed, shall each be decreased by $1,000,000
                  (to $2,000,000) until such Net Cash Proceeds from the
                  Supplemental Capital Contribution have been so contributed, it
                  being understood that no such decrease shall occur after such
                  Net Cash Proceeds from the Supplemental Capital Contribution
                  have been so contributed and in no event will the aggregate
                  amount of such decreases exceed $4,000,000."

                  (c) Section 1.1.6.5.c. of the Credit Agreement is amended
by inserting the following immediately after the first full sentence of such
section:

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                  "On August 14, 2001, Borrower shall pay to Agent (to the
                  extent it has not already done so) the cash proceeds of the
                  Tax Refund and the payment of such cash proceeds (whether on
                  or prior to August 14, 2001) shall be deemed a mandatory
                  prepayment under this Section 1.1.6.5.c. plus an amount equal
                  to the difference between $4,000,000 and the Tax Refund
                  ($51,099)."

                  (d) Section 4.1 of the Credit Agreement is hereby amended
and restated in its entirety as follows:

                  "4.1. FINANCIAL COVENANTS AND RATIOS. As of the end of
                  each month, Borrower will satisfy and comply with each of the
                  following financial ratios and characteristics, each of which
                  will be determined using GAAP consistently applied, except as
                  otherwise expressly provided:

                  4.1.1. MINIMUM TOTAL CHARGE COVERAGE RATIO. A Total Charge
                  Coverage Ratio of NOT LESS THAN the applicable ratio set forth
                  below for such measurement date:

<Table>
<Caption>
                  MONTH ENDING           MINIMUM TOTAL CHARGE COVERAGE RATIO
                  ------------           -----------------------------------
<S>                                                 <C>
                 July 31, 2001                      1.25 to 1.00
                 August 31, 2001                    1.25 to 1.00
                 September 30, 2001                 1.50 to 1.00
                 October 31, 2001                   1.50 to 1.00
                 November 30, 2001                  2.00 to 1.00
                 December 31, 2001                  2.00 to 1.00

</Table>

                 4.1.2. MAXIMUM CASH FLOW LEVERAGE RATIO. A Cash Flow Leverage
                 Ratio of NOT MORE THAN the applicable ratio set forth below
                 for such measurement date:

<Table>
<Caption>
                 MEASUREMENT DATE        MAXIMUM CASH FLOW LEVERAGE RATIO
                 ----------------        --------------------------------
<S>                                                 <C>
                 July 31, 2001                      3.50 to 1.00
                 August 31, 2001                    3.50 to 1.00
                 September 30, 2001                 3.50 to 1.00
                 October 31, 2001                   3.00 to 1.00
                 November 30, 2001                  3.00 to 1.00
                 December 31, 2001                  2.50 to 1.00
</Table>

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                  4.1.3. MINIMUM ROLLING 3-MONTH CASH FLOW. A Rolling 3-Month
                  Cash Flow of NOT LESS THAN the following amounts as of such
                  measurement dates (for negative amounts "minimum" means an
                  absolute value NOT TO EXCEED):

<Table>
<Caption>
                  MEASUREMENT DATE       MINIMUM ROLLING 3-MONTH CASH FLOW
                  ----------------       ---------------------------------
<S>                                              <C>
                 July 31, 2001                   ($2,000,000)
                 August 31, 2001                 ($3,850,000)
                 September 30, 2001              ($3,900,000)
                 October 31, 2001                ($3,700,000)
                 November 30, 2001               ($2,450,000)
                 December 31, 2001                $3,400,000
</Table>

                  4.1.4. MINIMUM ADJUSTED NET WORTH. An Adjusted Net Worth of
                  NOT LESS THAN the following amounts as of such measurement
                  dates (for negative amounts "minimum" means an absolute value
                  NOT TO EXCEED):

<Table>
<Caption>
                  MEASUREMENT DATE       MINIMUM ADJUSTED NET WORTH*
                  ----------------       --------------------------
<S>                                              <C>
                 July 31, 2001                   ($13,900,000)
                 August 31, 2001                 ($13,500,000)
                 September 30, 2001              ($13,400,000)
                 October 31, 2001                ($12,500,000)
                 November 30, 2001               ($10,800,000)
                 December 31, 2001                ($9,200,000)
</Table>

                 * The "Minimum Adjusted Net Worth" requirement as of any
                 measurement date will increased by an amount equal to the sum
                 of (i) ninety percent (90%) of the aggregate amount of any
                 Subordinated Indebtedness (other than the Subordinated
                 Indebtedness evidenced by the Capricorn Notes) as of such
                 measurement date, PLUS (ii) ninety percent (90%) of the
                 Designated Proceeds from any issuance of Equity Securities by
                 Guarantor, Borrower or their respective Subsidiaries AFTER
                 April 17, 2001.

                  4.1.5. MINIMUM ANNUALIZED ADJUSTED EBITDA. An Annualized
                  Adjusted EBITDA of NOT LESS THAN the following amounts as of
                  such measurement dates:

<Table>
<Caption>
                  MEASUREMENT DATE       MINIMUM ANNUALIZED ADJUSTED EBITDA
                  ----------------       ----------------------------------
<S>                                              <C>
                 July 31, 2001                   $12,000,000
                 August 31, 2001                 $13,400,000
                 September 30, 2001              $13,700,000
                 October 31, 2001                $15,200,000
                 November 30, 2001               $17,300,000
                 December 31, 2001               $18,900,000
</Table>

                  Borrower and the Required Lenders will use all commercially
                  reasonable efforts to set the Total Charge Coverage Ratio,
                  Cash Flow Leverage Ratio, Rolling 3-Month Cash Flow, Adjusted
                  Net Worth, and Annualized Adjusted EBITDA levels for each
                  measurement date occurring after December 31, 2001 until and
                  including the Line of Credit Maturity Date, within 30 days
                  after Borrower's delivery of the Projections for the year
                  ended December 31, 2002 (which shall be delivered no later
                  than

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                  December 30, 2001 pursuant to Section 4.3.1). In event
                  that the Borrower and the Required Lenders cannot agree to the
                  revised levels within such 30 day period, the Required Lenders
                  will set the levels, provided that in setting such revised
                  levels, the Required Lenders shall use the same methodology as
                  was used in setting such levels in Amendment - Fourth, except
                  that such levels shall be based on the Borrower's reasonable
                  Projections for the year ended December 31, 2002."

                  (e) Section 4.2 of the Credit Agreement is amended by
deleting each reference to "Section 5.13" in Section 4.2 each time it appears.

                  (f) The last sentence of Section 4.15.4(b) of the Credit
Agreement is amended and restated as follows:

                  "Borrower hereby represents and warrants to the Administrative
                  Agent and the Lenders that as of April 17, 2001 substantially
                  all of the assets of CCC Consumer SE consisted of assets
                  acquired from, or assets used in the operation of the business
                  acquired from, Fleming and Hall Administrators, Inc. pursuant
                  to that certain Asset Purchase Agreement among Fleming and
                  Hall Administrators, Inc. and CCC Consumer SE dated as of
                  October 1, 1999."

                  (g) SECTION 4.15.4(c) and SCHEDULE B to the Credit
Agreement and Section 3 of the PCM Agreement are hereby amended by extending
the date by which Borrower is required to pledge all of the capital stock or
other equity interests held by Borrower or its Subsidiaries in CCC Rayfield,
to and including August 31, 2001.

                  (h) Section 4.15.5 of the Credit Agreement is amended and
restated as follows:

                  "4.15.5    BANK ACCOUNTS.

                  a. BORROWER AND DOMESTIC SUBSIDIARIES. Borrower will not, and
                  will not permit any Domestic Subsidiary to, maintain
                  any bank account or similar account (other than an account
                  with the Administrative Agent) except any account which is
                  subject to an Assignment of Bank Accounts substantially in the
                  form of EXHIBIT 4.15.5 (or a similar agreement satisfactory to
                  Administrative Agent), or any other account provided that all
                  funds in all accounts which are not subject to an Assignment
                  of Bank Account (or such similar agreement) shall not at any
                  time exceed in the aggregate $100,000 or such greater amount
                  as is set forth in writing from time to time delivered to the
                  Borrower by the Administrative Agent (with the approval of the
                  Required Lenders). Borrower further covenants and agrees that
                  it will, and will cause

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                  each Domestic Subsidiary to cause, not less frequently than
                  on a weekly basis, all collected funds (in excess of the
                  amount set forth in writing from time to time delivered to
                  the Borrower by the Administrative Agent with the approval
                  of the Required Lenders) in each bank account maintained by
                  Borrower or any Domestic Subsidiary (other than bank accounts
                  which at no time will have balances in excess of the amount
                  set forth in writing from time to time delivered to the
                  Borrower by the Administrative Agent with the approval of the
                  Required Lenders) to be transferred to a concentration account
                  identified by and maintained with Administrative Agent.

                  b. FOREIGN SUBSIDIARIES. Borrower will not permit CCC
                  Canada to maintain any bank account or similar account other
                  than any account which is subject to an Assignment of Bank
                  Accounts (or similar agreement satisfactory to Administrative
                  Agent), or any other account provided that all funds in all
                  such other accounts which are not subject to an Assignment of
                  Bank Accounts (or such similar agreement), shall not at any
                  time exceed $100,000 in the aggregate or such greater amount
                  as is set forth in writing from time to time delivered to the
                  Borrower by the Administrative Agent (with the approval of the
                  Required Lenders). Borrower will not permit CCC International,
                  CCC Rayfield or CCC Norris to maintain any bank account or
                  similar account other than any account which is subject to an
                  Assignment of Bank Accounts (or similar agreement satisfactory
                  to Administrative Agent), or any other account provided that
                  all funds in all such other accounts which are not subject to
                  an Assignment of Bank Accounts (or such similar agreement),
                  shall not at any time exceed $365,000 in the aggregate or such
                  greater amount as is set forth in writing from time to time
                  delivered to the Borrower by the Administrative Agent (with
                  the approval of the Required Lenders)."

                  (i) Section 5.7 of the Credit Agreement is amended by
amending and restating Clauses f., g. and j. of such Section as follows:

                  "f. [Intentionally Deleted]."

                  "g. Investments (i) in CCC International, CCC Rayfield, CCC
                  Norris, CCC Enterstand JV and CCC ChoiceParts JV to the extent
                  permitted by Section 5.17, it being understood that the
                  Investments in CCC Rayfield and CCC Enterstand JV may be made
                  through CCC International, Investments in CCC Enterstand JV
                  may be made through CCC Rayfield and Investments in CCC
                  ChoiceParts JV may be made through CCC Partsco, and (ii) in
                  CCC International, CCC Rayfield, CCC Norris and CCC
                  ChoiceParts JV made during the

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                  period from April 17, 2001 through and including June 30,
                  2001, not in excess of $750,000 in the aggregate, pursuant
                  to former Section 5.17 of the Credit Agreement as amended by
                  the Amendment - Third, and

                  "j. Investments  consisting  of loans or advances  to
                  CCC Consumer in the ordinary course of business consistent
                  with past practices, provided that all such loans or advances
                  are appropriately reflected on Borrower's financial records."

                  (j) Section 5.13 of the Credit Agreement is amended and
restated as follows:

                  "[Intentionally Deleted]."

                  (k) Section 5.14 of the Credit Agreement is amended and
restated as follows:

                  "5.14. CAPITAL EXPENDITURES. Not permit the aggregate amount
                  of all Capital Expenditures (excluding expenditures under
                  Capital Leases existing as of January 1, 2001, but including
                  increases of expenditures under such Capital Leases resulting
                  from modifications or other changes to such Capital Leases
                  after January 1, 2001, and expenditures under Capital Leases
                  entered into on or after January 1, 2001) made by the Borrower
                  and its Subsidiaries (x) during the period commencing January
                  1, 2001 and ending December 31, 2001 to exceed $6,000,000 and
                  (y) during the period commencing on January 1, 2002 through
                  the Line of Credit Maturity Date to exceed an amount to be
                  agreed upon by the Borrower and the Required Lenders within 30
                  days of the delivery of the Projections for the fiscal year
                  ending December 31, 2002 (it being agreed that the Borrower
                  and the Required Lenders will use commercially reasonable
                  efforts to reach such agreement); PROVIDED that if no such
                  agreement is reached, the Required Lenders may set the maximum
                  amount of Capital Expenditures using the same methodology as
                  was used to set the maximum amount of Capital Expenditures in
                  the Amendment - Fourth, except that such amount will be based
                  upon Borrower's reasonable Projections for the fiscal year
                  ending December 31, 2002."

                  (l) Section 5.17 of the Credit Agreement is amended and
restated as follows:

                           "5.17. CERTAIN SUBSIDIARY INVESTMENTS AND
                  EXPENDITURES. Borrower will not, and will not permit any of
                  its Subsidiaries to, make Investments from and after July 1,
                  2001 in CCC International, CCC Rayfield, CCC Norris, CCC
                  Enterstand JV or CCC ChoiceParts JV except as hereafter
                  provided. The Borrower acknowledges that, "Investments"
                  include expenses incurred by the

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                  Borrower or any of its Subsidiaries (other than CCC
                  International, CCC Rayfield, CCC Norris, CCC Enterstand JV and
                  CCC ChoiceParts JV) on behalf of, and any other extensions of
                  credit to, CCC International, CCC Rayfield, CCC Norris,
                  CCC Enterstand JV, and CCC ChoiceParts JV, directly or
                  indirectly.

                           a. CCC INTERNATIONAL, CCC RAYFIELD, CCC NORRIS
                  AND CCC ENTERSTAND. During the period from July 1, 2001
                  through December 31, 2001, Borrower may make Investments
                  consisting of advances to CCC International, CCC Rayfield, CCC
                  Norris and CCC Enterstand JV in an amount not to exceed
                  $4,800,000 in the aggregate if, and only to the extent that
                  (i) such Investments are used solely in connection with the
                  wind-down of the operations of CCC International, CCC
                  Rayfield, CCC Norris and payment of any obligations to CCC
                  Enterstand JV existing as of August 14, 2001, (ii) such
                  Investments are evidenced by written promissory notes which
                  are pledged to the Administrative Agent pursuant to a
                  collateral assignment of promissory notes acceptable to
                  Administrative Agent other than such Investments in CCC
                  Enterstand JV, (iii) immediately before and after giving
                  effect to such Investment Borrower is in compliance with each
                  of the financial ratios and covenants set forth in Section 4.1
                  according to the most recent monthly financial statements
                  delivered to the Administrative Agent and the Lenders pursuant
                  to Section 4.2.1 (after giving effect to the proposed
                  Investments), and (iv) immediately before and after giving
                  effect to any such Investment no Default or Event of Default
                  exists (or will be caused by the proposed Investments) It is
                  understood and agreed that the $4,800,000 in Investments
                  provided for in this Section 5.17(a) includes any
                  Investment made with respect to the $700,000 in Investments
                  permitted pursuant to Section 4 of Third Waiver and Extension
                  Amendment dated as of July 13, 2001.

                           b. CCC CHOICEPARTS JV. During the period from
                  July 1, 2001 through March 31, 2002, Borrower may make
                  Investments in CCC ChoiceParts JV in an amount not to exceed
                  $2,100,000 in the aggregate if, and only to the extent that
                  (i) such Investments are pledged to, or Administrative Agent
                  is granted a security interest in, such Investments, as
                  required by Administrative Agent, pursuant to an agreement
                  acceptable to Administrative Agent or such Investments have
                  already been pledged to the Administrative Agent pursuant to
                  the Collateral Security Documents, (ii) immediately before and
                  after giving effect to such Investment Borrower is in
                  compliance with each of the financial ratios and covenants set
                  forth in Section 4.1 according to the most recent monthly
                  financial statements delivered to the Administrative Agent and
                  the Lenders pursuant to Section 4.2.1 (after giving effect to
                  the proposed Investments), and (iii) immediately before and
                  after

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                  giving effect to such investment no Default or Event of
                  Default exists (or will be caused by the proposed
                  Investments)."

                  (m) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.4(2) between Section 9.1.4 and Section
9.1.5:

                  "9.1.4(2). `ADJUSTED NET WORTH' means, as of any measurement
                  date, the net worth of Guarantor and its Subsidiaries, on a
                  consolidated basis, calculated in accordance with GAAP, PLUS
                  (i) the Subordinated Indebtedness evidenced by the Capricorn
                  Notes as of such measurement date, PLUS (ii) the
                  aggregate amount of any other Subordinated Indebtedness as of
                  such measurement date (other than the Subordinated
                  Indebtedness evidenced by the Capricorn Notes), LESS (iii) any
                  non-cash write-up of any Investment (calculated on an
                  after-tax basis) of any of the Guarantor, Borrower or any
                  Subsidiary occurring AFTER July 1, 2001, to the extent
                  included in net income, PLUS (iv) any non-cash write-down of
                  any Investment (calculated on an after-tax basis) of any of
                  the Guarantor, Borrower or any Subsidiary occurring AFTER July
                  1, 2001, to the extent included in net income. For greater
                  certainty, the write-down in June 2001, of the Borrower's
                  Investment in ChannelPoint, Inc. (equity and promissory notes)
                  will not be added back under clause (iv) above."

                  (n) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.12(2), Section 9.1.12(3) and Section
9.1.12(6) and renumbering existing Section 9.1.12(2), Section 9.1.12(3) and
Section 9.1.12(4) as Section 9.1.12(4), Section 9.1.12(5) and Section
9.1.12(7), respectively:

                  "9.1.12(2). `ADJUSTED EBITDA' means, as of any measurement
                  date, the result of the following calculation for
                  Borrower and its Subsidiaries on a consolidated basis, but
                  excluding the Consumer Segment, for the year-to-date period
                  ended on such measurement date, all determined in accordance
                  with GAAP (with respect to Clauses b. THROUGH m., to the
                  extent included in net income from continuing operations
                  during such period):

                           a. Net income from continuing operations during
                  such period - I.E., excluding extraordinary items and
                  the cumulative effect of accounting changes, PLUS OR (LESS)

                           b. All interest required to be charged as an expense
                  (recorded as income) under GAAP during such period including,

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                  without limitation, interest accrued under Capital Leases,
                  PLUS OR (LESS)

                           c. All charges (benefits) for federal and state
                  income  taxes, PLUS

                           d. Depreciation, PLUS

                           e. Amortization expenses, PLUS OR (LESS)

                           f. Equity in loss (net income) of CCC
                  Enterstand JV, PLUS OR (LESS)

                           g. Equity in loss (net income) of CCC ChoiceParts JV,
                  PLUS OR (LESS)

                           h. CCC Capital Trust minority interest expense
                  (income), PLUS OR (LESS)

                           i. Loss (gain) on exchange of  investment securities,
                  PLUS OR (LESS)

                           j. Other non-operating expenses (income),
                  including, without limitation, in respect of ChannelPoint,
                  Inc., a Delaware corporation, PLUS OR (LESS)

                           k. Intercompany interest expense (income), PLUS

                  OR (LESS)

                           l. Equity in loss (net income) of subsidiaries, PLUS

                           m. Restructuring Charges."

                  "9.1.12(3). `AMENDMENT - FOURTH' means that certain Waiver and
                  Fourth Amendment to Amended and Restated Credit Agreement
                  dated as of August 14, 2001, among Administrative Agent,
                  Borrower and the Lenders named therein, as may be amended,
                  restated or otherwise modified from time to time."

                   "9.1.12(6). `ANNUALIZED ADJUSTED EBITDA' means, (i)
                  for any December 31 measurement date, Adjusted EBITDA, and
                  (ii) for any other measurement date, an amount equal to the
                  product of (x) the quotient obtained by dividing Adjusted
                  EBITDA as of such measurement date by the number of calendar
                  months in the year-to-date period ending on such measurement
                  date, and (y) twelve (12)."

                                       10
<Page>

                  (o) Section 9.1.17(22) of the Credit Agreement is
amended and restated as follows:

                  "9.1.17(22). `CASH FLOW LEVERAGE RATIO' means, as of any
                  measurement date, the ratio of Senior Debt to Annualized
                  Adjusted EBITDA calculated as of such measurement date."

                  (p) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.19(2) between Section 9.1.19 and Section
9.1.20:

                  "9.1.19(2). `CASH INTEREST PAID' means, as of any measurement
                  date, the amount of all interest required to be charged as an
                  expense under GAAP (other than in respect of Capital Leases,
                  amendment fees or other amortized financing fees and expenses)
                  which are paid in cash or required to be paid in cash for the
                  year-to-date period ending on such measurement date."

                  (q) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.26(2) between Section 9.1.26 and Section
9.1.27:

                  "9.1.26(2). `CONSUMER SEGMENT' means, those portions of the
                  operations of the Borrower and its Subsidiaries that are
                  construed as being related to CCC Consumer for SEC reporting
                  purposes."

                  (r) Section 9.1.38 of the Credit Agreement is amended
and restated as follows:

                  "[Intentionally Deleted]."

                  (s) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.104(2), Section 9.1.104(3) and Section
9.1.104(4) between Section 9.1.104 and Section 9.1.105:

                  "9.1.104(2). `RESTRUCTURING CHARGE' means, with respect to any
                  Person, the costs of restructuring business operations of such
                  Person which are considered restructuring charges in
                  accordance with GAAP and which are required to be disclosed as
                  a component of income from continuing operations pursuant to
                  Staff Accounting Bulletin No. 67 (Income Statement
                  Presentation of Restructuring Charges)."

                  9.1.104(4). `ROLLING 3-MONTH CASH FLOW' means, as of any
                  measurement date, the cash flows for Guarantor and its
                  Subsidiaries on a consolidated basis for the three month
                  period ending on such measurement date, calculated as cash
                  flows from operating activities, plus or less, as applicable,
                  cash flows from investing activities, plus or less, as
                  applicable, cash flows from financing activities (excluding
                  cash flows from the incurrence and

                                       11
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                  payment of bank debt and issuance and retirement of
                  Guarantor's equity securities), all determined in accordance
                  with GAAP, consistently applied."

                  (t) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.106(3) between Section 9.1.106(2) and
Section 9.1.107:

                  "9.1.106(3). `SENIOR DEBT' means Funded Debt LESS Subordinated
                  Indebtedness."

                  (u) Section 9.1 of the Credit Agreement is amended by
inserting the following as Section 9.1.111(2) between Section 9.1.111 and
Section 9.1.112:

                  "9.1.111(2) `TAX REFUND' means the two tax refunds received by
                  Borrower in July 2001 in the aggregate amount of $3,948,901
                  related to the operations of CCC International, CCC Rayfield
                  and CCC Norris."

                  (v) Section 9.1.112 is amended and restated as follows:

                  "9.1.112. `TOTAL CHARGES' means, as of any measurement date,
                  the sum of the following items (without duplication) for
                  Borrower and its Subsidiaries on a consolidated basis for the
                  period ending on the measurement date, all determined in
                  accordance with GAAP:

                           a. The amount of principal required to be paid
                  on Senior Debt (other than in respect of Capital Leases)
                  during such period, AND

                           b. The amount of principal required to be paid on
                  Subordinated Indebtedness including, without limitation,
                  the Capricorn Notes during such period, AND

                           c. Cash Interest Paid, AND

                           d. Capital Lease obligations (principal and
                  interest) required to be paid during such period, AND

                           e. The amount of Capital Expenditures during
                  such period, excluding Capital Expenditures for Customer
                  Equipment, AND

                           f. The net amount of federal and state income
                  taxes required to be paid during such period.

                  Unless otherwise expressly indicated the "period" shall be the
                  calendar year-to-date period ending on the applicable
                  measurement date."

                                       12
<Page>

                  (w) Section 9.1.113 of the Credit Agreement is amended
and restated as follows:

                  "9.1.113. `TOTAL CHARGE COVERAGE RATIO' means, as of any
                  measurement date, the ratio of Adjusted EBITDA to Total
                  Charges computed as of such measurement date."

         3.       WAIVERS AND CONSENTS.

                  (a) The requirements of SECTION 4.15.4(c) and SCHEDULE B to
the Credit Agreement and Section 3 and Section 4 of the PCM Agreement that
Borrower pledge or cause to be pledged, or provide a negative pledge with
respect to, all of the capital stock or other equity interests held by
Borrower and its Subsidiaries, in CCC Enterstand JV and CCC Norris, as is
more particularly described in such sections and schedule, are hereby waived
as of August 10, 2001, provided that such waiver shall cease to be effective
if any of CCC International, CCC Norris or CCC Rayfield have any ongoing
operations, employees, cash or cash equivalents or any material assets or
liabilities (other than liabilities not required to be reported as
liabilities on the consolidated financial statements of Borrower pursuant to
GAAP) after December 31, 2001.

                  (b) Section 4.15.4(d) of the Credit Agreement and Section
10 of the PCM Agreement, which require Borrower to cause the execution and
delivery of a guaranty, security agreement and related documents with respect
to CCC International, CCC Rayfield and CCC Norris, as is more particularly
described in such sections, are hereby waived as of August 10, 2001, provided
that such waiver shall cease to be effective if any of CCC International, CCC
Norris or CCC Rayfield have any ongoing operations, employees, cash or cash
equivalents or any material assets or liabilities (other than liabilities not
required to be reported as liabilities on the consolidated financial
statements of Borrower pursuant to GAAP) after December 31, 2001.

                  (c) Borrower previously represented that CCC Rayfield was
an indirect, rather than a direct, subsidiary of the Borrower. Borrower
represents that CCC Rayfield is a direct subsidiary of the Borrower. Any
Default or Event of Default caused by such prior representation is hereby
waived.

                  (d) The Lenders hereby consent to the dissolutions of
CCC Consumer, CCC Consumer SE and Asset Management, Inc., a Delaware
corporation, notwithstanding any provision in the Loan Documents which would
otherwise prohibit such dissolutions. Borrower will provide the Administrative
Agent with written notice of any such dissolution within five business days
after such dissolution.

         4.       REPRESENTATIONS, COVENANTS AND WARRANTIES; NO DEFAULT.

                  (a) This Amendment has been duly authorized by all necessary
corporate action on the part of the Borrower, has been duly executed by the
Borrower and constitutes legal, valid and binding obligations of the
Borrower, and is enforceable against the Borrower in accordance with its
terms except to the extent enforceability hereof is limited by applicable
bankruptcy, insolvency or similar laws affecting creditors' rights generally.

                                       13
<Page>

                  (b) Except for the representations and warranties of Borrower
made as of a particular date and except as set forth on SCHEDULE A-3 to the
Amendment-Third, the representations, covenants and warranties set forth in
ARTICLE 3 of the Credit Agreement after giving effect to this Amendment shall
be deemed remade as of August 14, 2001 by Borrower; PROVIDED, HOWEVER, that
any and all references to the Credit Agreement in such representations and
warranties shall be deemed to include this Amendment and all prior express
written waivers and amendments.

                  (c) No Default or Event of Default has occurred and is
continuing after giving effect to this Amendment and all prior express written
waivers and amendments.

         5. FEES AND EXPENSES. Borrower agrees to pay on demand all
reasonable costs and expenses of or incurred by Administrative Agent in
connection with the evaluation, negotiation, preparation, execution and
delivery of this Amendment and the other instruments and documents executed
and delivered in connection with the transactions described herein (including
the filing or recording thereof), including, but not limited to, the
reasonable fees and expenses of counsel for the Administrative Agent. In
addition, Borrower shall pay at the closing of this Amendment to
Administrative Agent, for the benefit of the Lenders, a waiver fee which
shall be deemed earned as of August 14, 2001 and shall be non-refundable, in
the amount of Two Hundred Fifty-Two Thousand Three Hundred Dollars
($252,300), which will be distributed to the Lenders PRO RATA based on the
amount of each Lender's Commitment.

         6. DELIVERY OF DOCUMENTS AT CLOSING. At the closing of this
Amendment, Administrative Agent shall have received from Borrower the
following documents, fully executed by the Borrower, in form and substance
satisfactory to Administrative Agent:

                  (a) This Amendment;

                  (b) A reaffirmation agreement from Guarantor and each
Restricted Subsidiary in form and substance acceptable to Administrative Agent;

                  (c) A secretary's certificate from the Borrower and
Guarantor, certifying no change in the Organic Documents of either Borrower or
Guarantor since they were delivered to Administrative Agent, together with
incumbency certifications and authorizing resolutions; and

                  (d) An opinion of counsel to Borrower and Guarantor in
form and substance acceptable to Administrative Agent and its counsel.

         7. EFFECTUATION. This Amendment shall be deemed effective upon
receipt by Administrative Agent of (i) six (6) counterpart signature pages duly
executed on behalf of the Borrower of each of the documents set forth in SECTION
6, (ii) executed signature pages to this Amendment from at least that number of
Lenders that constitute Required Lenders under the Credit Agreement, and (iii)
payment of the waiver fee provided for in Section 5 of this Amendment. THERE ARE
NO OTHER CONDITIONS PRECEDENT TO THE EFFECTIVENESS OF THIS AMENDMENT.

         8. CONTINUING EFFECT. Except as specifically modified above, the
Credit Agreement and all other Loan Documents shall remain in full force and
effect, and are hereby ratified and

                                       14
<Page>

confirmed. The execution, delivery and effectiveness of this Amendment shall
not operate as a waiver of any right, power or remedy of the Administrative
Agent or the Lenders, nor constitute a waiver of any provision of the Credit
Agreement or any other Loan Document (except as expressly set forth herein).
Nothing herein shall constitute a waiver by the Administrative Agent or the
Lenders of any existing (except as expressly waived above) or hereafter
arising Default or Event of Default nor shall the Administrative Agent's and
the Lenders' execution and delivery of this Amendment establish a course of
dealing among the Administrative Agent, the Lenders, the Borrower or any
other obligor or in any other way obligate the Administrative Agent or any
Lenders to provide hereafter any further consents, waivers or modifications
with respect to the Credit Agreement.

         9. COLLATERAL DOCUMENTS. Borrower has herewith and heretofore
executed and delivered to the Administrative Agent certain Loan Documents,
and Borrower hereby acknowledges and agrees that, except as expressly
provided in this Amendment, the Loan Documents remain in full force and
effect and the rights and remedies of the Administrative Agent thereunder,
the obligations of Borrower thereunder and the liens and security interests
created and provided for thereunder remain in full force and effect and shall
not be affected, impaired or discharged hereby. Nothing herein contained
shall in any manner affect or impair the priority of the liens and security
interests created and provided for in the Loan Documents as to the
indebtedness which would be secured thereby prior to giving effect to this
Amendment.

         10. RELEASE; INDEMNIFICATION.

             (a) In further consideration of the execution by the Required
Lenders and Administrative Agent of this Amendment, Borrower, individually
and on behalf of its successors (including, without limitation, any trustees
acting on behalf of Borrower and any debtor-in-possession with respect to
Borrower), assigns, Subsidiaries and Affiliates (collectively, the
"Releasors"), hereby forever releases the Lenders, the Administrative Agent,
the Issuing Bank and their respective successors, assigns, parents,
Subsidiaries, Affiliates, officers, employees directors, agents and attorneys
(collectively, the "Releasees") from any and all debts, claims, demands,
liabilities, responsibilities, disputes, causes, damages, actions and causes
of actions (whether at law or in equity) and obligations of every nature
whatsoever, whether liquidated or unliquidated, whether known or unknown,
matured or unmatured, fixed or contingent (collectively, "Claims") that any
of the Releasors may have against any of the Releasees which arise from or
relate to any actions which any of the Releasees may have taken or omitted to
take prior to the date this Amendment was executed including without
limitation with respect to the Obligations, any Collateral, the Credit
Agreement, any other Loan Document and any third parties liable in whole or
in part for the Obligations; PROVIDED that no Releasee shall be released from
any claim to the extent that such claim arises from its gross negligence or
wilful misconduct. This provision shall survive and continue in full force
and effect whether or not (i) Borrower shall satisfy all other provisions of
this Amendment, the Loan Documents or the Credit Agreement including, without
limitation, payment in full of all Obligations, (ii) this Amendment otherwise
is terminated, or (iii) Lenders' waiver pursuant to this Amendment ceases
pursuant to this Amendment.

             (b) Borrower hereby agrees to indemnify and hold the Releasees
harmless from and with respect to any and all liabilities, obligations,
losses, penalties, actions, judgments,

                                       15
<Page>

suits, costs, expenses or disbursements of any kind or nature (collectively
"Expenses") whatsoever incurred by any of the Releasees, whether direct,
indirect, consequential, exemplary or otherwise, arising out of, or related
to, any of the Claims hereby released or any claim or proceeding by any
Person against any of the Releasees arising out of, or related to, the
negotiation, preparation, execution, delivery, performance, administration or
enforcement of this Amendment or any other document executed in connection
herewith. The foregoing indemnity shall survive the payment in full of the
Obligations and the termination of this Amendment, the Credit Agreement and
the other agreements provided that no Releasee shall be indemnified for any
Expense to the extent caused by its gross negligence or wilful misconduct.

         11. GOVERNING LAW. This Amendment shall be construed, interpreted
and enforced according to the internal laws of the State of Illinois, without
regard to the conflicts of laws provisions of such State.

         12. COUNTERPARTS. This Amendment may be executed in two or more
counterparts, each of which shall be deemed an original, and all of which
together shall constitute one and the same instrument. Delivery of an
executed counterpart of this Amendment by facsimile shall be equally as
effective as delivery of a manually executed counterpart of this Amendment.
Any party delivering an executed counterpart of this Amendment by facsimile
shall also deliver a manually executed counterpart of this Amendment, but the
failure to deliver a manually executed counterpart shall not affect the
validity, enforceability and binding effect of this Amendment.

                            [SIGNATURE PAGE FOLLOWS]

                                       16
<Page>

         IN WITNESS WHEREOF, the parties hereto have duly executed this Waiver
and Fourth Amendment as of the date first above written.

                             CCC INFORMATION SERVICES INC.

                             By:   /s/ Reid E. Simpson
                                -------------------------------------------
                             Name:  Reid E. Simpson
                             Title: Executive Vice President and
                                    Chief Financial Officer

                             Address:

                             CCC Information Services Inc.
                             444 Merchandise Mart Plaza
                             Chicago, IL 60654-1005
                             Main:    312-229-3200
                             Fax:     312-527-1194

<Page>

                  (WAIVER AND FOURTH AMENDMENT SIGNATURE PAGE)

                             LASALLE BANK NATIONAL ASSOCIATION,
                             f/k/a LaSalle National Bank,
                             as Administrative Agent

                             By:  /s/ Amy Long
                                -------------------------------------------
                                     Amy Long,
                                     Vice President

                             Address:

                             LaSalle Bank National Association
                             135 South LaSalle
                             Chicago, IL  60603
                             Attention:  Amy Long
                                         Vice President
                             Main:    312/904-4130
                             Fax:     312/904-0409

<Page>

                  (WAIVER AND FOURTH AMENDMENT SIGNATURE PAGE)

                             LASALLE BANK NATIONAL ASSOCIATION

                             By:  /s/ Amy Long
                                -------------------------------------------
                                      Amy Long,
                                      Vice President

                             Address:

                             LaSalle Bank National Association
                             135 South LaSalle
                             Chicago, IL  60603
                             Attention:  Amy Long
                                         Vice President
                             Main:    312/904-4130
                             Fax:     312/904-0409

<Page>

                  (WAIVER AND FOURTH AMENDMENT SIGNATURE PAGE)

                             FLEET NATIONAL BANK

                             By: /s/ Peggy Peckham
                                -------------------------------------------
                                      Its: Senior Vice President
                                          ---------------------------------

                      Address:

                             Fleet National Bank
                             Mail Code:  MA DE 100 0 6A
                             100 Federal Street
                             Boston, MA 02110
                             Attention:  Peggy Peckham, Senior Vice President
                             Main:    617-434-6337
                             Fax:     617-434-4775

<Page>

                  (WAIVER AND FOURTH AMENDMENT SIGNATURE PAGE)

                             HARRIS TRUST AND SAVINGS BANK

                             By: /s/ Scott F. Geik
                                -------------------------------------------
                                      Its: Managing Director
                                          ---------------------------------

                             Address:

                             Harris Trust and Savings Bank
                             111 West Monroe Street
                             10th Floor West
                             Chicago, IL 60603
                             Attention:  Keith Niebrugge
                             Main:    312-461-3136
                             Fax:     312-461-2591

<Page>

                  (WAIVER AND FOURTH AMENDMENT SIGNATURE PAGE)

                             BANK LEUMI USA

                             By: /s/ Richard Schwam
                                -------------------------------------------
                                      Its: First Vice President
                                          ---------------------------------

                             Address:

                             Bank Leumi USA
                             100 North LaSalle
                             Chicago, IL 60602
                             Attention:  Jon W. Spoerry
                             Main:    312-781-1806
                             Fax:     312-781-9469

<Page>

                  (WAIVER AND FOURTH AMENDMENT SIGNATURE PAGE)

                             WELLS FARGO BANK WISCONSIN,
                             N.A., f/k/a Norwest Bank
                             Wisconsin, N.A.

                             By: /s/ Ellen J. Trach
                                -------------------------------------------
                                      Its: Vice President
                                          ---------------------------------

                             Address:

                             Wells Fargo Bank Wisconsin N.A.
                             100 East Wisconsin Avenue, Suite 1400
                             Milwaukee, WI 53202-4101
                             Attention:  Linda Backhaus
                             Main:    414-224-7406
                             Fax:     414-224-7410Prepared by MERRILL CORPORATION

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Exhibit 10.15    
  

Nichol Clinical Technologies Corp.

1500 Quail Street, Suite 550

Newport Beach, CA 92660

(949) 760-5460  •  Fax (949) 760-1836  

May 17,
2001 

	Mr. Luther Nussbaum

Chairman and CEO

First Consulting Group, Inc.

111 W. Ocean Blvd.

Long Beach, CA 90802	 	lnussbaum@fcg.com

fax 562-432-1932

Dear
Luther: 

    I
am enthusiastic about my involvement with FCG to assist in areas we discussed by phone on Friday, May 11, 2001. I have received information from Rick Riegel and Mike
Desiderio (Attachment 1), which I request you review and approve. 

	A.
	SCOPE
OF ENGAGEMENT 

As
a result of my conversations with you and them, I propose the following: 

	•
	Assist Life Sciences (L.S.) Management in developing sales and marketing plans, as needed, targeting the following:

	1.
	CROs
and SMOs;

	2.
	Mid-tier
biotech and pharma, with emphasis on the West Coast; and

	3.
	Large
pharma. 

I
plan to meet with Rick, Mike, and Mike Kallmeyer to establish my priorities, schedules, and action plans to maximize the opportunities for success in their business development effort. This activity
has begun, as there are issues that will likely need to be addressed immediately. 

	•
	Provide consultation input to other FCG business units as needed.

Discussions
with Mary Franz and her direct reports has revealed several potential areas wherein selected introductions, relationship building, and other tactics may be helpful. If this is desired, it
will be carefully coordinated with the L.S. efforts. 

	•
	Provide consultative input relative to SiteWorks Solutions (S.S.), if requested.

As
the S.S. saga unfolds, it may be appropriate for me to provide some level of involvement, if directed. 

Additionally,
I can troubleshoot in areas where I am directed by you. 

I
will provide you, and key FCG executives directed by you, with verbal and written reports, as required. 

	B.
	SCHEDULE

This
engagement will commence on June 1, 2001, and terminate on December 31, 2001. Consultant will provide ten (10) full (minimum eight hours) working days per each month. 

	C.
	FEE

The
retained fee for this engagement is $2,000 per day for each of the 10 days per month, i.e., $20,000 per month. Administrative overhead (personnel, facilities, etc.) will be $3,500 per
month. Travel and entertainment expenses for the engagement will be billed to FCG at actual cost, verified by receipts. 

Reimbursement
for all fees due to consultant are due and payable on or before the 15th calendar day of the month following the billable month, assuming all receipts are submitted by NCTC to FCG by the
fifth working day of the following month. 

    Luther,
I look forward to working with you and your colleagues as we move forward to continue our commitment to increase FCG shareholder value. 

	Best regards,	 	Accepted:
	 	 	 
	

/s/ F. RICHARD NICHOL   
 F. Richard Nichol, Ph.D.

Nichol Clinical Technologies Corp.	
 	

/s/ LUTHER NUSSBAUM   
 Luther Nussbaum

First Consulting Group, Inc.

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Exhibit 10.15

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00028-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00028-of-00352.parquet"}]]