Document:

January 18, 2001

Ian Grant

Spectre Industries

206 - 260 East Esplanade

North Vancouver, BC

V7L 1A3

Dear Ian:

RE: Letter of Engagement for Burntsand Professional Services

As a company having consulting and implementation expertise in the field of e-commerce, e-customer relationship, e-supply chain management and e-business intelligence Burntsand is pleased to provide the following services to Spectre Industries. 

The purpose of this Letter of Engagement is to document our discussions to date and to confirm our respective intentions with respect to the proposed provision of Burntsand services to your organization. The following Parts shall set out our respective intentions and understandings:

COMPANY PROFILE

Spectre Industries (Spectre) is a major player in the North American distribution network for the automotive aftermarket through its ownership of Grant Automotive Group (GAG). As well, GAG is the Canadian representative for Autovia, the internet based parts ordering systems to the business to business segment of the Canadian automotive aftermarket.

Spectre has identified a significant opportunity to explore the potential of utilizing Internet-based technology to improve operational efficiency/effectiveness and increase revenues throughout its extensive operational base.

Of particular interest are the opportunities that exist to position Spectre as the dominant value added service provider within the automotive parts supply chain through streamlining and automating supply chain business processes.

The automotive parts industry has been exposed to numerous e-business initiatives, none of which have, as yet, lived up to expectations. Spectre is uniquely positioned to reverse this trend through capitalizing upon its industry history, market reputation and well-established distribution network. 

COMPANY E-BUSINESS GOALS AND OBJECTIVES

Spectre is looking to establish and articulate its on-line presence through the identification of various e-Business initiatives. This strategy will include identification and assessment of the appropriate solutions to optimize external and internal processes to reduce costs and generate additional revenues for Spectre.

I.SCOPE

The first step in helping Spectre identify its e-Business presence is the e-business vision phase. This phase consists of intensive industry orientation, one on one interviews, research to identify valid e-Business opportunities, a workshop to review the e-Business initiatives (e-nitiatives) and subsequent strategy, if applicable to pursue a specific e-business initiative.

Burntsand proposes to lead and facilitate a vision workshop with Spectre's key business leaders. This workshop is the first step in working with Burntsand and will help guide Spectre to the formulation of an e-Business vision. Prior to the workshop Burntsand will conduct interviews with the key business leaders identified.

ORIENTATION

	Burntsand resources to work with and alongside Spectre resources to gain a deep understanding of the automotive aftermarket business. This is an important step as it provides a valuable opportunity to gain first hand knowledge of industry working practices and culture.

EXECUTIVE INTERVIEWS

	Identifying and interviewing key executives and other appropriate individuals 

	Capturing the top business concerns that 'keep you awake at night'

	Establishing prioritization criteria based upon these issues

IDENTIFY POTENTIAL INITIATIVES

	Applying our broad knowledge of e-business to these issues and concerns previously identified. We synthesize experience with research and input, based on our joint strengths

EXECUTIVE WORKSHOP

	This 1 day intensive Vision workshop distills all content into discrete initiatives

	These initiatives are then confirmed based upon metrics which are identified early in the process 

e-BUSINESS MODEL & STRATEGY

	The output from the workshop is then refined to develop an e-Business model and strategy for the identified initiatives

e-BUSINESS VISION REPORT

	A detailed report summarizing the recommendations and action plans

II.APPROACH

Burntsand's approach is as follows: 

February

	Initial meeting with Ian Grant to gather company data, schedule orientation activities for Burntsand resources

March

	Research and Orientation 
	Interviews with key business personnel (up to 4)

April

	Workshop 
	Develop business model and strategy 
	Deliver final report

	
Burntsand Resources 

	
Senior e-Business Strategist

e-Solution Architect

e-Business Strategist/Account Manager

	
Spectre Workshop Resources 

	
Ian Grant - CEO and President Spectre Industries

Jeff VandeSande - Director, IT, Grant Brothers Sales 

Other key personnel to a maximum of 4 participants

 

	DELIVERABLES

Burntsand will provide to Spectre a Business Case report that will outline the findings from the research, analysis and focus groups. The table of contents of the report is summarized below:

Executive Overview

This is a summary of the existing conditions, business drivers and perceived urgency surrounding this initiative. It also touches upon our approach, findings and recommendations at a very high level.

The Approach

The approach summarized the process, surveys, workshops, and participants involved in the development of the strategy.

Our Understanding

This is a detailed analysis of the current business and explores areas of competitive threat, client retention and of new opportunity.

e-Business Model

This is a description of the new e-business and how the new e-business would evolve based on a series of multiple initiatives. The description consists of an overview describing how the new business would look. It would then describe how each initiative would add to the complete picture. It touches upon Return on Investment for each initiative. Burntsand applies our knowledge of e-Business to the identified e-Business Vision to elaborate the solution.

Potential Initiatives 

This is a detailed description of each initiative in rank order. The rank is based upon priority of the initiative when compared against associated benefit or threat. It may not be possible to complete all initiatives within the given constraints of time and money. The recommendations will identify the key initiatives for optimal impact and success.

Next Steps

This is an action plan for moving forward. It will explore details around timing and costs for the highest priority initiative. It will then describe timing for future initiatives.

	RESPONSIBILITIES

There are five requirements of Spectre:

	Appoint an internal project manager and an executive sponsor.
	Ensure key business people are available for the pre workshop interviews.
	Transfer knowledge to Burntsand, recognizing that most knowledge is presently with the key business stakeholders, and that this is key to Burntsand performing the services described in this Letter of Engagement
	Provide information to Burntsand about your business goals, vision and corporate objectives.

	CONSIDERATION

In consideration of the performance of the Services, Spectre shall pay to Burntsand the following:

	This Strategy Formulation is on a fixed price basis, for the fee of $50,000. 

	A retainer fee amounting to $25,000 is payable upon execution of this agreement. 

	The balance of $25,000 to be paid upon delivery of the Strategy Report on February 28, 2001.

	All other services will be billed on a Time and Materials basis as performed.

	All payments shall be payable upon receipt of a Burntsand invoice. 

	Burntsand shall be reimbursed for all reasonable expenses, on a time and materials basis, incurred by Burntsand in the course of providing services.

	Applicable taxes, travel and living costs are extra. All prices are in Canadian dollars. 

	Travel and Living Expenses; Spectre will reimburse Burntsand for any T&L expenses incurred during the course of the project. 

	TERM

Currently, Burntsand has resource availability as noted in this Letter of Engagement. All times and resource commitments will be confirmed upon the signing of this Letter of Engagement. 

Project Commencement Date:Week of February 1, 2001

Project Completion Date:April 30, 2001

The duly signed Letter of Engagement will form Schedule A of the Burntsand Inc. Professional Services Agreement Terms and Conditions. If the foregoing reflects our mutual statement of intent, please sign and return this Letter of Engagement. 

Yours truly, 

Gord Locke

Account Manager

	
Agreed to this 18th day of January 2001
	
Agreed to this 18th day January 2001

	
 
	
 

	
By: Burntsand, Inc.
	
By: Spectre Industries.

	
 
	
 

	
Name: D. Stockert
	
Name: Ian Grant

	
 
	
 

	
Title: Vice President
	
Title: President & CEO, Spectre Industries

	
 
	
 

	
Signature: /s/ D. Stockert
	
Signature: /s/ Ian GrantPROFESSIONAL AND INTEGRATION SERVICES AGREEMENT

BURNTSAND INC.

PROFESSIONAL SERVICES AGREEMENT

Terms and Conditions

This Professional Services Agreement, made this 18th day of January, 2001, between Burntsand Inc. of Suite 1500, 1075 West Georgia Street, Vancouver, BC V6E 3C9 ("Burntsand") and Spectre Industries of Suite 6, 260 East Esplanade, North Vancouver, BC V7L 1A3 ("Customer").

Customer desires to retain Burntsand to perform the Description of Services described in Schedule A in accordance with the terms and conditions of this Agreement.

1.Definitions
1.1"Business Module" means a unique Third Party Software configuration model including unique tables, forms, lists, agents or reports designed to be utilized by the Customer.

1.2"Third Party Software" means the software provided under license by a third party which is to be customized or integrated by Burntsand.

1.3"Description of Services" means the list of services and the responsibilities of the parties in the performance of the various project tasks and shall be attached to this Agreement as Schedule A. Schedule A may be changed by the creation of a replacement Schedule A signed by both parties.

1.4"Software" means the Business Module and the Third Party Software.
1.5"Product" is the computer code resulting from the work Burntsand has performed. The code contains Software, objects, etc. that Burntsand may re-use, but are the clear property of the Customer when used within the Product. Relative to the Product, no royalties or other obligations will exist to Burntsand and / or other party.

2.Professional Services

2.1Customer hereby retains Burntsand and Burntsand hereby agrees to perform the Description of Services upon terms and conditions contained in this Agreement. This Agreement shall commence on the date in this Agreement and shall remain in effect for an indefinite time until terminated in accordance with subsection 9.2.

2.2Burntsand will provide to the Customer system consulting, software customization or development, system engineering, integration, and training services relative to the Third Party Software and Business Module as agreed upon by the parties and indicated in the Description of Services. The Description of Services will set out the schedule for the provision of the services and the deliverables to be made by Burntsand.

2.3If Burntsand is prevented or delayed from performing the contracted services in the manner and at the time set out in the Description of Services by reason of any act or omission of the Customer, the project schedule shall be amended forthwith, and after a 90 day period, the Customer will pay to Burntsand all reasonable costs and charges sustained or incurred by Burntsand (at Burntsand's then current per diem rates) for additional time and materials expended by Burntsand as a result of such delay. 

2.4 Scheduled date(s) for a Workshop, Installation, Analysis Interviews, or Training ("Event") must be confirmed by the Customer at least six (6) weeks in advance of the date the Event is to commence. Requests for any change or revision to the agreed date received by Burntsand less than three (3) weeks prior to the date the Event is to commence are subject to a rescheduling fee equal to 50% of the cost of the Event. Requests for any change or revision to the agreed date received by Burntsand less than two (2) weeks prior to the date the Event is to commence are subject to a rescheduling fee equal to 75% of the cost of the Event.

3.Ownership

3.1All Burntsand Software shall remain the intellectual property of Burntsand or its licensors. Any Product (or beta versions thereof) created by Burntsand under this Agreement shall be the property of the Customer. Burntsand shall have no rights, copyrights, patents or other intellectual property rights in the Product other than intellectual property rights in Burntsand Software and any Burntsand Confidential Information underlying, embedded in, incorporated with or utilized with the Product.

3.2 The parties agree that in the event either party modifies or adapts the deliverables or Software in any way, clause 3.1 of this Agreement will be applicable to all modified or adapted deliverables or Software.

3.3The Customer acknowledges:
(a) that Burntsand may use certain Burntsand Software including software libraries and development tools proprietary to Burntsand to create the Product; and

(b) the Customer does not obtain proprietary or intellectual property right in such Burntsand Software; and

(c) the Customer's use of Burntsand Software as embedded in, incorporated with or utilized with the Product shall be governed by a fully-paid, non-exclusive worldwide, runtime license to use such Burntsand Software only in its own internal operations and with all associated and subsidiary companies.

3.4General knowledge and experience gained by Burntsand prior to or during Burntsand's retainer by the Customer, (including general techniques in relation to developing scalable Internet databases, and methods not protected by intellectual property rights and in the creation of which no Confidential Information of the Customer was used) may be used by Burntsand at any time prior to, during or subsequent to its retainer.

4.Charges and Payment

4.1The charges applicable to the professional services are as indicated in the Payment Schedule attached as Schedule A. The Customer shall pay all applicable sales, use and excise taxes, and any other assessments in the nature of taxes however designated on or resulting from this Agreement, exclusive of taxes based on the net income of Burntsand.

4.2Burntsand will invoice the Customer in accordance with the provisions of Schedule A. Unless otherwise indicated Burntsand invoices will be due upon receipt. Overdue invoices shall bear interest at 1 percent per month, 12.56% per annum.

5.Access to System

5.1Subject to the security requirements of the Customer, Burntsand or its designated representative, shall have 24 hour access to the Customer's system to enable Burntsand or its designated representative to perform any of the obligations placed upon Burntsand by this Agreement. The Customer shall provide, at no cost to Burntsand:
a)sufficient space required by Burntsand to perform the services hereunder;

b)office supplies and services such as photocopying, facsimile and telephone (excepting long distance voice automation);

c)access to a telephone circuit by-passing all internal telecommunications equipment of the Customer, at any hour of the day, in order to facilitate the performance of the obligations placed upon Burntsand by this Agreement, including the remote diagnosis and correction of programming errors in the Business Module; and

d)a modem to allow dial up access and install it as a condition to Burntsand providing services under this Agreement.

The Customer shall bear the agreed upon cost, including all out-of-pocket expenses, associated in providing the above items.

6.Warranty

6.1Limited Warranty of Services - Burntsand warrants that all services shall be performed in full conformity with the Agreement, with the skill and care which would be exercised by those who perform similar services at the time the services are performed, and in accordance with accepted industry practice. In the event of a breach of the express warranties contained herein and/or in the event of non-performance and/or failure of Burntsand to perform the services in accordance with the Agreement, Burntsand shall, at no cost to Customer, re-perform or perform the services so that the services conform to this warranty.

6.2NO OTHER WARRANTIES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BURNTSAND AND ITS SUPPLIERS DISCLAIM ALL OTHER WARRANTIES, REPRESENTATIONS, CONDITIONS OR GUARANTEES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF DURABILITY, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSES, WITH REGARD TO THE SOFTWARE, SERVICES AND THE ACCOMPANYING DOCUMENTATION. THIS LIMITED WARRANTY GIVES YOU SPECIAL LEGAL RIGHTS. YOU MAY HAVE OTHERS, WHICH VARY FROM STATE/JURISDICTION TO STATE/JURISDICTION.

6.3NO LIABILITY FOR CONSEQUENTIAL DAMAGES: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BURNTSAND BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE, EVEN IF CAUSED BY BURNTSAND'S NEGLIGENCE OR EVEN IF BURNTSAND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME STATES/JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

6.4LIMITS ON LIABILITY: IF FOR ANY REASON, BURNTSAND BECOMES LIABLE TO CUSTOMER OR ANY OTHER PARTY FOR DIRECT OR ANY OTHER DAMAGES FOR ANY CAUSE WHATSOEVER, AND REGARDLESS OF THE FORM OF ACTION (IN CONTRACT OR TORT), INCURRED IN CONNECTION WITH THIS AGREEMENT, THE SERVICES OR THE SOFTWARE AND MODIFICATIONS THERETO, THEN THE AGGREGATE LIABILITY OF BURNTSAND FOR ALL DAMAGES, INJURY, AND LIABILITY INCURRED BY CUSTOMER AND ALL OTHER PARTIES IN CONNECTION WITH THE SOFTWARE, SERVICES OR THIS AGREEMENT, SHALL BE LIMITED TO AN AMOUNT EQUAL TO THE CHARGES ASSOCIATED WITH THE PROVISION OF SUCH SOFTWARE OR SERVICES UNDER THIS AGREEMENT WHICH GAVE RISE TO THE CLAIM FOR DAMAGES

7.Confidentiality

7.1"Trade Secret" means any information including hardware configurations and third party software design and customization identified or reasonably identifiable as confidential and proprietary information of Customer or Burntsand which: (a) derives economic value, actual or potential, from not being generally known to other persons who might obtain economic value from its disclosure or use including computer software; and (b) is the subject of efforts that are reasonable under the circumstances to maintain its secrecy.

7.2"Confidential Information" means any information including hardware configuration and third party software design and customization identified or reasonably identifiable as confidential and proprietary information of the Customer or Burntsand concerning such party's business interests not generally available to third parties including: (a) production processes, business plans and other materials or information relating to the business of such party; (b) portions of computer software (in source and executable code) and related documentation which does not obtain trade secret status in any media including all modifications, enhancements and versions and all options available with respect thereto; and information defined herein as a Trade Secret but which is determined by a court of competent jurisdiction not to rise to the level of a trade secret under applicable law. The Business Module shall be deemed to be Burntsand Confidential Information.

7.3Customer acknowledges that Burntsand may be and could be providing Professional Services for businesses other than Customer including, without limitation, other companies in the same industry as the Customer. This Agreement shall not prohibit Burntsand from representing or performing Professional Services for such other businesses.

7.4Each party acknowledges that it will receive Trade Secret and Confidential Information from the other party in the course of performing the Professional Services. The Trade Secret and Confidential Information shall include all the information one party receives from the other which is designated as confidential. Each party agrees to maintain the secrecy of the other party's Trade Secret and Confidential Information and agrees not to use it except in performing the Services and not to disclose same to anyone outside Burntsand or Customer. Trade Secret and Confidential Information shall not include any information which is publicly available at the time of disclosure or subsequently becomes publicly available through no fault of the recipient party or is rightfully acquired by the recipient party from a third party who is not in breach of an agreement to keep such information confidential.

8.Change of Scope

8.1At any time during the term of this Agreement, should Customer desire Burntsand to provide any additional services in the form of a modification of or, a change to the Description of Services, Burntsand and Customer shall comply with the following:
(a) Customer will provide any request for a change to the Description of Services including any additional services which alter, amend, enhance, add to, or delete from the Professional Services ("Change Request");

(b)Burntsand will respond in writing to all Change Requests setting out Burntsand's personnel and resources necessary to satisfy the Change Request and the impact, if any, on the completion date and changes in costs;

(c) To implement the Change Request the Customer shall authorize Burntsand to perform the Change Request by returning a signed copy of the Change Request to Burntsand and Burntsand will commence to provide the services in accordance with such Change Request; 

(d) Burntsand shall not be obligated to perform any additional services in advance of written authorization from Customer; and

(e) Each Change Request authorized in writing by Customer and agreed to by Burntsand shall be deemed incorporated into this Agreement and each such Request shall constitute a formal change to this Agreement adjusting fees and completion date as agreed in each authorized Change Request. In no event shall the Description of Services be deemed altered, amended, enhanced or otherwise modified except in accordance with this Section 8.

9.Termination

9.1Burntsand will notify Customer in writing of its intent to terminate this Agreement if the Customer commits a material breach of any of the terms of this Agreement. If Burntsand notifies Customer of its intent to terminate this Agreement, Customer shall have fifteen (15) business days in which to cure the breach of this Agreement. If Customer fails to cure such breach within fifteen (15) days, this Agreement will automatically terminate.

9.2 Either party may terminate this Agreement at its option on 10 days notice to the other party, provided all reasonable costs that are incurred by the party who does not want the Agreement terminated are paid by the party who wishes to terminate the Agreement.

9.3Suspension of Obligations. If either party should default in the performance or observance of any of its obligations hereunder, then, in addition to all other rights and remedies available to the non-defaulting party, the non-defaulting party may suspend performance and observance of any or all its obligations under this Agreement, without liability, until the other party's default is remedied, but this Section shall not permit the Customer to suspend its obligation to make payments accruing due and payable in respect of the Description of Services.

10.Non-Solicitation Clause

10.1During the term of this Agreement, and for a period of 1 year thereafter, in order to enable Burntsand to maintain a stable workforce and to operate its business, neither the Customer nor any of the Customer's employees will solicit or encourage any of Burntsand's employees to work elsewhere. The Customer acknowledges that Burntsand's damages resulting from any breach of this clause would be impracticable and extremely difficult to fix in an actual amount. Therefore, in the event that the Customer violates this clause, the Customer shall immediately pay Burntsand an amount equal to US$50,000 as liquidated damages. This liquidated damages amount is based on the projected costs Burntsand would incur to identify, recruit, hire and train a replacement for such personnel.

	General

11.1Complete Agreement

This is the complete and exclusive statement of the Agreement between the parties with respect to the subject matter contained herein and supersedes and merges all prior representations, proposals, understandings and all other agreements, oral or written, express or implied, between the parties relating to the matters contained herein. This Agreement may not be modified or altered except by written instrument duly executed by both parties.

11.2Notices

All notices and requests in connection with this Agreement shall be given or made upon the respective parties in writing and shall be deemed given as of the third day following the day the notice is faxed, providing hardcopy acknowledgment of successful faxed notice transmission is retained. Notice may also be deposited in the Canadian mails, postage pre-paid, certified or registered with return receipt requested.

11.3Governing Law

This Agreement and performance hereunder shall be governed by the laws of British Columbia.

11.4Survival

Section 4, Subsections 6.2, 6.3, 6.4 and Section 7 shall survive termination or expiration of this Agreement.

IN WITNESS WHEREOF the parties have signed this Agreement, through their respective officers, duly authorized on the date indicated below.

	
BURNTSAND INC.
	
SPECTRE INDUSTRIES

	
 
	
 

	
By: /s/ D. Stuckert
	
By: /s/ I.S. Grant

	

Authorized Signature
	

Authorized Signature

	
 
	
 

	
 
	
 

	
 
	
 

	
 
	
 

	
Name: D. Stuckert 
	
Name: I.S. Grant

	

	
 

	
Title: Vice President
	
Title: President and CEO

	

	
 

	
Date: January 18, 2001
	
Date: January 18, 2001

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