Document:

Purchase Agreement

 Exhibit 10.36 
 CONFIDENTIAL TREATMENT REQUESTED 
 PURCHASE AGREEMENT 
 THIS PURCHASE AGREEMENT (“Agreement”) is made and entered into as of this 1st day of January 2004 by and between MCI WorldCom Network
Services, Inc. (“Buyer”), a Delaware corporation, with offices located at 2400 North Glenville Drive, Richardson, Texas 75082, on behalf of itself and for the benefit of its affiliates, subsidiaries, and/or divisions, and ANDA
Networks, Inc. (“Seller”), a Delaware corporation, with offices located at 1274 Geneva Drive, Sunnyvale, CA 94089. 
 WITNESSETH: 
 WHEREAS, Buyer desires to
establish terms for the possible future purchase from Seller of any product, material or item including hardware and software for which Seller is, or may hereafter become, a vendor (“Product(s)”) upon the terms and conditions contained
herein; and 
 WHEREAS, Seller desires to sell said Products to Buyer upon request. 
 NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and conditions set forth herein, the parties agree as follows:

 ARTICLE 1 
 TERM.
TERMINATION & SCOPE OF AGREEMENT 
 1.1 Term. Unless sooner terminated as provided for herein, this Agreement shall
be effective as of the date hereof and continue thereafter until terminated by either party with or without cause by giving Sixty (60) days’ prior written notice to the other party (“Termination Notice”). In the event of
termination, Seller shall be compensated in accordance with Article 3 of this Agreement for Products ordered through the date of the Termination Notice. Notwithstanding the foregoing, the Articles of this Agreement which are by their terms intended
to survive the termination of this Agreement shall so survive; such Articles shall include, without limitation, Article 5, 6, 8, 9, 10, and 11. 
 1.2 Scope of Agreement. This Agreement shall be applicable to all purchases of Products between the parties during the term hereof. Seller retains ownership of all patents, copyrights, trademarks, trade names, trade secrets and other
intellectual property rights relating to, embodied by or incorporated in the Products, the Hardware and the Software. All rights not expressly granted to Buyer herein are reserved by Seller. 
 1.3 Other Suppliers. It is agreed that, during the term of this Agreement, Buyer may contract with other persons or firms which provide the same
or similar Products as Seller. This Agreement is not exclusive and in no way constitutes a commitment from Buyer to purchase Products from Seller. 
  

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 ARTICLE 2 
 METHOD OF PURCHASE 
 2.1 Purchase Orders. All purchases of Products by Buyer shall be
made by means of purchase orders (“Order(s)”) issued at the sole discretion of Buyer. Orders are subject to acceptance by Seller in Seller’s sole discretion, and are subject to an overall credit limit as determined by Seller from
time-to-time. Purchase Orders shall specify: (a) the Purchase Order number; (b) Products; (c) quantities; (d) purchase price; (e) requested delivery schedule; (f) preferred shipping method and (g) exact “Ship
to” address. 
 2.2 Application of Agreement. All Orders issued by Buyer, and all acceptances by Seller hereunder, shall be
deemed to incorporate the terms of this Agreement. Buyer shall use its best efforts to reference this Agreement on the face of all Orders covered by this Agreement, but the lack of said reference shall not render this Agreement inapplicable. Any
pre-printed terms and conditions contained in any Order or acceptance which are in conflict with the provisions of this Agreement shall be deemed void and of no further force and effect; provided, however that Buyer may issue special or modified
conditions on the face of specific Orders at its sole discretion, in which case either Seller’s acknowledgment thereof or Seller’s performance shall indicate its acceptance of such special or modified conditions. 
 2.3 Change Orders. Buyer may amend or modify any Order via a written change order which shall set forth the particular changes to be made, and the
effect of such changes to the quantity, delivery date, ship to address, shipping method, and/or other parameters of such Order (“Change Order”). A change order shall be effective upon written acceptance by Seller. Buyer may not amend or
modify any Order to be shipped within [*] 
  

	 	2.4	Cancellation. Upon written notice to Seller, Buyer may cancel all or any part of an Order more than [*] prior to shipment for any reason or for no reason. Cancellations made
[*] prior to shipment of an Order by Seller may be made without penalty or other liability to Buyer, unless otherwise agreed upon in writing by Seller and Buyer. Cancellations received by Seller after shipment of any Order may not be cancelled
Seller reserves the right to cancel, suspend, refuse or delay any Orders, if Buyer (a) fails to make any payment when due, (b) fails to meet credit or financial requirements established by Seller, or (c) fails to comply with the terms
and conditions of this Agreement; provided, however that Seller may not exercise such right without giving thirty (30) days written notice and an opportunity for Buyer to cure. 

  

	 	2.5	Forecast. Buyer further agrees to provide a six-month rolling forecast. Forecast [*] out can be changed [*] Forecast [*] out can be changed [*] Over [*] forecast can be changed as
required. Monthly meeting will be held to review the forecast. 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 
  

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 ARTICLE 3 
 PRICE, PAYMENT TERMS & INVOICING 
 3.1 Price. Unless increased as provided for
in this Subsection 3.1, Buyer’s purchases hereunder shall be made according to the “Pricing Schedule” attached hereto as Exhibit “A” and made a part hereof (“Purchase Price”). Increases to the
Purchase Price shall only become effective upon thirty (30) days’ prior written notice to Buyer. 
 3.1.1 Volume Discounts:
Credits. In the event that Buyer becomes eligible for a credit or rebate based upon the terms and conditions contained in the Pricing Schedule, Seller shall issue a credit memo therefore within thirty (30) days following the date Seller
becomes entitled to receive such credit or rebate, if any. Seller shall promptly forward a check for the amount of any such credit memo, less current charges, upon the earlier of (1) the receipt of Buyer’s written request therefore, or
(2) the expiration of a thirty (30) day period following the date of such credit memo. 
 3.1.2 [*] Notwithstanding anything to the
contrary in this Agreement, the Purchase Price of all Products (as well as shipping charges, and any other charges applicable to Buyer under this Agreement) shall not exceed [*] on the date any Order is issued hereunder for identical Products.

 3.2 Payment Terms. Payment for Products purchased under this Agreement, as well as all applicable taxes and shipping charges and
less outstanding credits, shall be made within [*] following the latter of (1) Buyer’s receipt of Seller’s accurate invoice for Products purchased, and (2) delivery of the Products by Seller to Buyer’s designated location.
In the event of a dispute over an invoice, Buyer shall provide written notice to Seller of the nature and amount of the dispute. Seller agrees to work in good faith with Buyer to resolve the dispute, and Buyer shall pay all disputed amounts upon
resolution thereof. 
 3.3 Invoicing Instructions. Itemized invoices shall be mailed in duplicate to Buyer’s Accounts Payable
Department using the address indicated on the face of each individual Order. Shipping charges shall be listed separately on all invoices. Any cash discount period shall be calculated from the date of receipt of Seller’s accurate invoice at
Buyer’s correct invoicing address. F.O.B. point and discount terms must be shown on all invoices. 
 ARTICLE 4 
 PACKAGING & SHIPMENT 
 4.1 Packaging. All goods shall be suitably packed, marked and shipped in accordance with the requirements of common carriers in a manner to secure the lowest transportation costs unless otherwise specified. Packing slips shall be
placed in each shipment. 
 4.2 Shipment. All Products shall be shipped F.O.B. point of origin via the shipping method requested by
Buyer on the face of each Order. In the absence of a specified shipping method, Seller shall ship freight prepaid, uninsured, via a carrier selected by Seller. 
  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

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 4.3 Bar Coding. Seller shall label each Product unit, and transport package used for shipment in
accordance with Telecommunications Industry Forum (TCIF) Shipping and Receiving Transaction Bar Code Label Specification BCC-95-001 Issue 3, dated August 1995, TCIF Implementation Guide to Package Labeling BC/93-002 issue 3, dated July 1997, and
TCIF Product Package Label Specification BCC-95-003, dated September 1995. Charges for such package labeling shall be the responsibility of Seller. In the event Vendor fails to comply with said specifications in whole or in part, MCI shall be
entitled to liquidated damages equal to the lesser amount of [*] of the total Purchase Order amount or [*] Said damages may be deducted from Seller’s invoice(s) prior to payment by MCI. The parties acknowledge that such liquidated damages are
reasonable and not a penalty and are the sole and exclusive remedies of MCI as is relates to bar code package labeling. 
 ARTICLE 5 

 WARRANTY PROVISIONS 
 5.1 Seller’s Warranties. Seller warrants that all Products supplied hereunder shall be new, free from defects in material and workmanship (including damage due to unsatisfactory packaging by Seller), shall be in accordance with
Seller’s specifications, drawings and samples, if any, and shall comply with all applicable laws, regulations or requirements. All Products furnished hereunder shall be merchantable and suitable for their intended use. 
 5.2 Other Warranties. In addition to Seller’s warranties, Seller shall provide additional warranties, if any, available from a Product’s
manufacturer and Seller’s suppliers. 
 5.3 Warranty Period. The duration of all warranties contained in this Agreement
shall be [*] after delivery to Buyer or for such longer period as may be offered by Seller, Seller’s suppliers or a Product’s manufacturer. 
 5.2 Buyer’s Remedies. Notice of defect may be given to Seller (and/or to a Product’s manufacturer or Seller’s suppliers, as applicable) at any time within the warranty period, except that notice
of any latent defect or one concealed by fraud (or such gross neglect as constitutes fraud) may be given at any time. Seller (and/or a Product’s manufacturer or Seller’s suppliers, as applicable) shall, at Buyer’s option, promptly
either repair or replace all defective Products at its expense. The warranties of Seller and remedies of Buyer shall not be deemed to be exclusive, and together with any service warranties and guaranties, if any, shall survive acceptance and
payment, and shall run to Buyer and any intended beneficiaries of an Order. 
 ARTICLE 6 
 AUDIT 
 Seller agrees to
maintain, on a consistent basis and in substantial accordance with generally accepted accounting principles, such books and records as shall be necessary to readily disclose the basis for any charges and credits, ordinary or extraordinary, billed or
due, under this Agreement, Seller shall make such books and records available to Buyer or its designee for 
  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS. 
  

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inspection or audit, upon reasonable notice, during regular business hours at Seller’s office during the term of this Agreement and for a period of
three (3) years after the expiration thereof. 
 ARTICLE 7 
 TAXES 
 Seller shall separately list on its original invoice any sales or
other tax collectible by Seller at the time of the sale, which is lawfully applicable to any such Products, otherwise payable by Buyer, and not subject to exemption or resale certificates. Buyer agrees to pay to Seller, in addition to the Purchase
Price, such taxes as are lawfully due. 
 ARTICLE 8 
 DISCLOSURE OF INFORMATION 
 Seller and its employees or agents shall not disclose any information relating to
this Agreement, including any Order placed hereunder or other information provided by Buyer to Seller hereunder, to any third party or in any manner advertise, publish or otherwise promote the fact that it has furnished, or contracted to furnish
Products hereunder, or use any mark or name of Buyer or otherwise refer to this Agreement without the express written consent of Buyer. 
 ARTICLE 9 
 TITLE & RISK OF LOSS 
 Title and risk of loss or damage to the Products contained in each shipment shall pass to Buyer upon shipment thereof to Buyer. Shipping arrangements
with carriers shall be handled by Seller. Notwithstanding completed delivery, in the event that damage results from Seller’s failure to adequately package the Products or to comply with any custom packing requirements specified by Buyer, Seller
shall promptly repair or replace (at Buyer’s sole option) such damaged Products at no charge to Buyer. 
 ARTICLE 10 

INDEMNIFICATION 
 In the
performance of this Agreement, Seller shall take all necessary precautions to prevent the occurrence of any injury (including death) to any person, or of any damage to property arising out of the acts or omissions of Seller, its agents, employees or
subcontractors, and, except to the extent that any such injury or damage is due directly and solely to Buyer’s negligence, Seller shall indemnify, defend and hold Buyer, its officers, employees, agents, contractors, intended beneficiaries,
subsidiaries, affiliates, and the officers, directors, employees of any corporate shareholder of Buyer harmless from any and all costs, losses, expense, damages, claims, suits or any liability whatsoever, including attorneys’ fees and allocated
in-house legal expenses, arising out of any act, omission or breach of warranty of Seller, its agents, employees or subcontractors, including strict liability. 
  

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 ARTICLE 11 
 INTELLECTUAL PROPERTY INFRINGEMENT 
 Seller warrants that it has the right to manufacture
and/or transfer Products hereunder and that Buyer has the right to use, lease or sell any Products without infringing the rights of any third party. Seller shall, at its own expense, indemnify, hold harmless and defend Buyer, its officers,
directors, employees and agents, against any liability, claim, suit or proceeding brought against Buyer which is based upon a claim, whether rightful or otherwise, that Products or any part thereof, furnished under this Agreement, constitutes an
infringement of any patent, copyright, trademark, trade secret or other third party proprietary right, and Seller shall pay all damages, costs or expenses, including attorneys’ fees and allocated in-house legal expenses, of Buyer in connection
therewith. In case any Product or any part or use thereof is in such suit held to constitute an infringement and the use of said Product or any part thereof is enjoined, Seller shall, at its own expense, either procure for Buyer the right to
continue using said Products or part thereof, or replace the same with substantially equal but noninfringing Products meeting the requirements of this Agreement and applicable Orders. In the event neither of the foregoing is done, Seller’s sole
liability, in addition to indemnify Buyer as set forth above, shall be to refund the purchase price paid for such Products by Buyer. 
 ARTICLE 12 
 COMPLIANCE WITH LAW 
 Seller agrees and warrants that Seller and all of Seller’s Products shall comply with all applicable permits and licenses and all requirements of applicable laws, orders, regulations and standards
(“Provisions”) including, without limitation, Provisions relating to equal employment opportunity, nondiscrimination based on race, color, creed, religion, sex, age, disabilities, or ethnic origin, wages and hours, occupational safety and
health, and immigration. Seller agrees to indemnify and hold Buyer, its affiliates, subsidiaries, assigns and intended beneficiaries harmless from and against all liabilities, claims, costs, damages (including, without limitation, punitive or
special damages), losses or expenses (including attorneys’ fees and allocated in-house legal expenses) arising out of the breach of this Article. 
 ARTICLE 13 
 MISCELLANEOUS 
 13.1 Assignment. Seller may not transfer, assign or otherwise delegate its obligations under this Agreement without the express written consent of
Buyer, which may be withheld by Buyer in its sole discretion. 
 13.2 Severability. If any provision of this Agreement is adjudicated
to be invalid or unenforceable, the remainder shall be valid and enforceable, and the parties shall negotiate in good faith to create a substitute provision to carry out the intent of the Parties. 
  

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 13.3 Waiver. No course of dealing or failure of Buyer or Seller to strictly enforce any term,
right or condition of this Agreement shall be construed as a waiver of such term, right or condition. Any waiver hereunder must be in writing and shall not waive a succeeding breach of any term, right or condition or the term, right or condition
itself. 
 13.4 Notices. All suspension, default or termination notices
(“Notices”) required or permitted to be given under this Agreement shall be in writing and shall be deemed to have been duly given on the date of delivery if delivered in person or on the third (3rd) business day after mailing or on
the first (1st) business day after having been sent via facsimile, to the party to whom notice is to be given by first class mail, postage prepaid and
properly addressed, or faxed as indicated below. Notwithstanding the foregoing, requests, demands, electronic purchase orders, and other communications issued pursuant to this Agreement (“Communications”), which are not legal Notices
hereunder, may be transmitted via electronic means (“E-mail” or “Electronic Messages”) to the E-mail address indicated below. Electronic Message transmissions of Communications shall be deemed to have been duly given on the first
(1st) business day after having been sent. The parties hereby agree that all Electronic Messages shall constitute valid and enforceable writings.

  

			
	Buyer:	  	MCI WorldCom Network Services, Inc.,
		  	2400 North Glenville Dr.
		  	Richardson, Texas 75082
		  	Attn: Director, Network Procurement
		  	Dept./Loc. 5856/107
		  	Facsimile: (972) 729-6433
		
	Seller:	  	ANDA Networks, Inc.
		  	1274 Geneva Drive
		  	Sunnyvale, CA 94089
		  	 Attn: Controller
 Phone: (408)
519-4929

		  	Facsimile: (408) 519-4782
		  	E-mail Address for Communications:
		  	rtick@andanetworks.com

 Either party may change its address or other notice information for purposes of this
Section 13.4 by giving the other party written notice of such change. 
 13.5 Time. Time is of the essence in the performance of
this Agreement. 
 13.6 MCI Family. All rights and benefits granted hereunder to Buyer may be exercised and enjoyed by any member of
the MCI Family of entities, which for the purposes hereof shall include MCI, Inc. and any subsidiary of MCI, Inc., whether owned directly or indirectly, or any subsidiary of any such subsidiary (“Affiliates”) Including Further, for
purposes of calculating discounts (if any) based on volume or quantity, the total volume of all MCI Family entities shall be counted to 

  

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apply against the applicable volume or quantity benchmark. Seller acknowledges and agrees that services obtained or purchases made under this Agreement may
be made by Buyer as principal for resale to its Affiliates or as an agent on behalf of its Affiliates. 
 13.7 Rights of Ultimate
Consumer. Whenever Buyer is not the ultimate consumer of any Product, all rights, benefits, warranties, indemnities and remedies conferred upon Buyer by this Agreement shall accrue to, and are intended by the parties hereto for the express
benefit of, such ultimate consumer of the Products as intended beneficiaries of this Agreement. 
 13.8 Limitation of Liability:
EXCEPT AS OTHERWISE SPECIFIED IN THIS AGREEMENT, NEITHER PARTY SHALL UNDER ANY CIRCUMSTANCES BE LIABLE TO THE OTHER FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES ARISING IN ANY WAY UNDER THIS AGREEMENT OR FROM DEFECTS IN OR USE
OF THE PRODUCTS, AND UNDER ANY THEORY OF LIABILITY, EVEN IF SUCH PARTY IS INFORMED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES; PROVIDED THAT THE FOREGOING SHALL NOT APPLY TO DAMAGES AWARDED IN THE CASE OF PERSONAL INJURY OR DEATH TO THE
EXTENT SUCH DAMAGES CANNOT BE DISCLAIMED UNDER APPLICABLE LAW. To the extent permissible under law, in no event will either party’s liability in connection with the Products exceed the greater of [*] dollars or the amounts paid by Buyer to
Seller under the applicable Product Order giving rise to such liability, whichever is greater. 
 13.9 No Construction against
Drafter. The parties acknowledge that this Agreement and all the terms and conditions contained herein have been fully reviewed and negotiated by the parties and that each party has been represented by counsel. Having acknowledged the foregoing,
the parties agree that any principle of construction or rule of law that provides that, in the event of any inconsistency or ambiguity, an agreement shall be construed against the drafter of the agreement shall have no application to the terms and
conditions of this Agreement. 
 13.10 Conflict of Interest. Seller will not use any funds received under this Agreement for illegal
or otherwise “improper” purposes related to purchases hereunder. Seller will not pay any commissions, fees or rebates to any employee of Buyer, nor favor any employee of Buyer with gifts or entertainment of significant cost or value,
Buyer, or its representative, may audit the records of Seller pursuant Article 6 for the purpose of establishing compliance with this provision. 
 13.11 SMWBE Utilization. 
 13.11.1 Buyer recognizes the need for and the benefits of aiding and stimulating the growth of
small disadvantaged and small women-owned business enterprises (“SMWBE”, as defined in Federal Acquisition Regulation [FAR] 52-219-8) and, consequently, has adopted a policy of promoting the use of such businesses as sources of supply.
Seller agrees to aggressively and competitively increase the participation of 
  

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PORTIONS. 
  

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SMWBEs in the performance of its obligations under this provision. Seller’s SMWBE support under this provision may be satisfied through any one of the
following association with SMWBEs, e.g., partnerships, joint ventures, subcontracts, purchase orders and/or other contractual arrangements. Buyer recognizes the need for and the benefits of aiding and stimulating the growth of small disadvantaged
and small women-owned business enterprises (“SMWBE”, as defined in Federal Acquisition Regulation [FAR] 52-219-8) and, consequently, has adopted a policy of promoting the use of such businesses as sources of supply. Seller agrees to
aggressively and competitively make best efforts to increase the participation of SMWBEs in the performance of its obligations under this provision. Seller’s SMWBE support under this provision may be satisfied through any one of the following
associations with SMWBEs, e.g., partnerships, joint ventures, subcontracts, purchase orders and/or other contractual arrangements. 
 13.11.2
Seller understands that if Seller has proposed to Buyer that it will use SMWBEs in the performance of an order, such representation by Seller is a material factor, among others, for its selection by Buyer for an order award. Therefore, for Buyer to
determine Seller’s compliance with its representation regarding its SMWBE utilization under the order, Seller agrees to comply with all reasonable reporting requirements requested by Buyer with respect thereto. 
 13.11.3 Seller grants to Buyer, during Seller’s business hours and upon reasonable notice, a right to audit Seller’s records from time to time
for compliance with Seller’s SMWBE utilization plan and further agrees to make all such records available for Buyer inspection. 
 13.11.4 Buyer assumes no liability in connection with Seller’s selection and use of any subcontractors to perform its obligations under this Agreement, and the relationship of Seller and Buyer shall at all times remain that of
independent contractors; however, Seller agrees that Buyer shall have the right, reasonably exercised, to reject in connection with Seller’s undertakings under this Article, any subcontractor Buyer deems to be unacceptable to satisfy
Seller’s SMWBE utilization plan requirements. 
 13.11.5 Notwithstanding the foregoing, Buyer and Seller do not intend to create any
interest in any third party by this requirement except to the extent as may be expressly provided herein. 
 13.12 Governing Law. This
Agreement, and all the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement or the transaction(s) contemplated by it, shall be governed by, construed, and enforced in accordance with the laws
of the State of New York without regard to the conflict of law principles thereof. 
 13.13 Entire Agreement. This Agreement
constitutes the entire agreement between the parties with respect to the subject matter hereof. This Agreement shall be binding upon the 

  

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parties hereto and their permitted successors and assigns. 
  

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 IN WITNESS WHEREOF, the parties hereto have executed this Agreement, through their authorized
officers, effective as of the date first above written. 
  

									
	MCI WorldCom Network Services, Inc.	 	 	 	 	 	 
					
	By:	 	 

	 		 	By:	 	 

					
	Printed Name:	 	Roy W. Beaver	 		 	Printed Name:	 	Charles R. Kenmore
					
	Title:	 	Sr. Contract Adm.	 		 	Title:	 	President & CEO
					
	Date:	 	November 12, 2004	 		 	Date:	 	November 12, 2004

  

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 Exhibit “A” 
 PRICING SCHEDULE 
  

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	Appendix A
	MCI Price List: EtherTone Product Family	 	

	Customer:	 	MCI	 	
	Date:	 	November 12, 2004	 	
	Version:	 	1	 	

 EtherEdge 4000 
  

							
	 Product Number
	  	 Short Description
	  	List Price	 	MCI Cost
	 EtherEdge 4000 System Cards (Generic)

	 641-310
	  	System Controller Module	  	[*]	 	[*]
	 EtherEdge 4000 System Cards (Trunk)

	 645-110
	  	GigE-1T (1 port Gigabit Ethernet Trunk Module - No GBIC)	  	[*]	 	[*]
	 645-310
	  	DS3-3T (3 port DS3 Trunk Card Module)	  	[*]	 	[*]
	 645-320
	  	4 x DS3-1T (4 ports DS3 VCAT Trunk Module)	  	[*]	 	[*]
	 645-410
	  	OC3/STM1-1T IR (1 port OC3\STM1 Trunk Module)	  	[*]	 	[*]
	 645-430
	  	OC3/STM1-1T SR (1 port OC3\STM1 Trunk Module)	  	[*]	 	[*]
	 645-420
	  	2xOC3/STM1-1T SR (2 OC3\STM1 ports, one logical port trunk module)	  	[*]	 	[*]
	 645-510
	  	OC12/STM4-1T IR (1 port OC3\STM1 Trunk Module)	  	[*]	 	[*]
	 645-530
	  	OC12/STM4-1T SR (1 port OC3\STM1 Trunk Module)	  	[*]	 	[*]
	 645-540
	  	2xOC12/STM4-1T (2 OC12/STM4 ports, one logical port trunk module, no SFPs)	  	[*]	 	[*]
	 EtherEdge 4000 System Cards (Subscriber)

	 646-110
	  	10/100BT-8S (8 port 10/100BaseT Subscriber Module)	  	[*]	 	[*]
	 646-310
	  	DS3-8S (8 port DS3 Subscriber Module)	  	[*]	 	[*]
	 646-320
	  	ChDS3-1S (1 port Channelized DS3 Subscriber Module)	  	[*]	 	[*]
	 646-410
	  	100FX-8S 2km (8 port 100BaseFX - MMF Subscriber Module)	  	[*]	 	[*]
	 646-420
	  	100FX-8S 30km (8 port 100BaseFX - SMF Subscriber Module)	  	[*]	 	[*]
	 646-510
	  	GigE-1S/T (1 port Gigabit Ethernet Trunk/Subscriber Module - No GBIC)	  	[*]	 	[*]
	 EtherEdge 4000 Chassis and Commons

	 641-130
	  	EtherEdge Chassis	  	[*]	 	[*]
	 641-140
	  	EtherEdge Fan Module	  	[*]	 	[*]
	 641-150
	  	EtherEdge LP Chassis	  	[*]	 	[*]
	 641-160
	  	EtherEdge LP Fan Module	  	[*]	 	[*]
	 641-170
	  	EtherEdge LP AC Power Module	  	[*]	 	[*]
	 641-210
	  	EtherEdge AC Power Module	  	[*]	 	[*]
	 641-230
	  	EtherEdge DC Power Module	  	[*]	 	[*]
	 EtherEdge 4000 Bundle Pricing

	 641-110
	  	EtherEdge Base System Kit (includes 1 chassis, 1 fan module)	  	[*]	 	[*]
	 641-120
	  	EtherEdge LP Base System Kit (includes 1 LP chassis, Dual DC Power and 1 fan module)	  	[*]	 	[*]
	 EtherEdge 4000 Accessories (not discounted)

	 648-210
	  	EtherEdge Subscriber / Trunk Blank Cover	  	[*]	 	[*]
	 648-230
	  	EtherEdge System Controller Blank Cover	  	[*]	 	[*]
	 648-250
	  	EtherEdge Power Supply Blank Cover	  	[*]	 	[*]
	 648-270
	  	EE4000 RM-RM Crossover Cable Assembly 6 feet	  	[*]	 	[*]
	 648-290
	  	EE4000 CN50 to 8xRJ45 Converter	  	[*]	 	[*]
	 648-300
	  	EE4000 DS 3 Cable Assembly, Straight min-SMB to BNC, 12 feet	  	[*]	 	[*]
	 694-110
	  	GBIC - 20km, single mode, 1310 nm	  	[*]	 	[*]

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

							
	694-150	 	GBIC - 40km, single mode, 1550 nm	  	[*]	 	[*]
	694-180	 	GBIC - 70km, single mode, 1550 nm	  	[*]	 	[*]
	694-190	 	GBIC 1000BT	  	[*]	 	[*]
	694-200	 	GBIC 1000BSX MMF	  	[*]	 	[*]
	695-100	 	OC12/STM4 SFP, 20KM, SM, 1300nm	  	[*]	 	[*]
	 EtherEdge 4000 Software & Firmware

	643-130	 	EtherEdge 4000 Release 1.5 Software	  	[*]	 	[*]
	643-139	 	EtnerEdge 4000 Release 1.7 Software	  	[*]	 	[*]
	643-141	 	EtherEdge 4000 Release 1.8 Software	  	[*]	 	[*]
	643-142	 	EtherEdge 4000 Release 1.8 Software with User Manual	  	[*]	 	[*]
	 EtherEdge 4000 Documentation

	CD1430	 	User Manual - EtherEdge 4000 Release 1.5	  	[*]	 	[*]
	CD1437	 	User Manual - EtherEdge 4000 Release 1.7	  	[*]	 	[*]
	CD1438	 	User Manual - EtherEdge 4000 Release 1.8	  	[*]	 	[*]

 EtherReach 3000 Series 
  

							
	 Product Number
	 	 Short Description
	  	List Price	 	MCI Cost
	 EtherReach 3000 Hardware

	632-310	 	EtherReach 3300m	  	[*]	 	[*]
	632-320	 	EtherReach 3300o	  	[*]	 	[*]
	632-330	 	EtherReach 3300e	  	[*]	 	[*]
	 EtherReach 3000 Accessories (not discounted)

	638-110	 	ER3300 E1 -8xCC4B converter	  	[*]	 	[*]
	638-120	 	DIN-DIN E1 Cable, 12 ft, 75 ohms coax	  	[*]	 	[*]
	638-130	 	DIN-BNC E1 Cable, 12 ft, 75 ohms coax	  	[*]	 	[*]
	 EtherReach 3000 Software & Firmware

	633-110	 	EtherReach 3300 Release 1.1 Software	  	[*]	 	[*]
	633-120	 	EtherReach 3300 Release 1.2 Software	  	[*]	 	[*]
	 EtherReach 3000 Documentation

	CD3110	 	User Manual - EtherReach 3300 Release 1.1	  	[*]	 	[*]
	CD3120	 	User Manual - EtherReach 3300 Release 1.2	  	[*]	 	[*]

 EtherReach 2000 Series 
  

							
	 Product Number
	 	 Short Description
	  	List Price	 	MCI Cost
	 EtherReach 2000 Hardware WITHOUT Bridged In Band Management Recommended for CPE

	622-320	 	EtherReach 2200 (Ethernet to DS3) with US AC power cord	  	[*]	 	[*]
	622-321	 	EtherReach 2200 (Ethernet to DS3) with China AC power cord	  	[*]	 	[*]
	622-322	 	EtherReach 2200 (Ethernet to DS3) with UK AC power cord	  	[*]	 	[*]
	622-323	 	EtherReach 2200 (Ethernet to DS3) with EU AC power cord	  	[*]	 	[*]
	622-340	 	EtherReach 2108 (Ethernet to 8xDS1) with US AC power cord	  	[*]	 	[*]
	622-345	 	EtherReach 2108e (Ethernet to 8xE1) with UK AC power cord	  	[*]	 	[*]
	622-346	 	EtherReach 2108e (Ethernet to 8xE1) with EU AC power cord	  	[*]	 	[*]
	622-347	 	EtherReach 2108e (Ethernet to 8xE1) with China power cord	  	[*]	 	[*]
	622-350	 	EtherReach 2300 (Ethernet to 1xOC3) with US AC power cord	  	[*]	 	[*]

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED
AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

							
	 EtherReach 2000 Hardware WITH Bridged In Band Management Recommended for
CO/POP

	 622-325
	  	EtherReach 2200 (Ethernet to DS3) with bridged management support with US AC power cord	  	[*]	 	[*]
	 622-327
	  	EtherReach 2200 (Ethernet to DS3) with bridged management support with UK AC power cord	  	[*]	 	[*]
	 622-328
	  	EtherReach 2200 (Ethernet to DS3) with bridged management support with EU AC power cord	  	[*]	 	[*]
	 622-341
	  	EtherReach 2108 (Ethernet to 8xDS1) with bridged management with US AC Power Cord	  	[*]	 	[*]
	 622-348
	  	EtherReach 2108e (Ethernet to 8xE1) with bridged management (UK AC power cord)	  	[*]	 	[*]
	 622-349
	  	EtherReach 2108e (Ethernet to 8xE1) with bridged management (EU AC power cord)	  	[*]	 	[*]
	 622-360
	  	EtherReach 2300 (Ethernet to 1xOC3) with bridged management with US AC power cord	  	[*]	 	[*]
	 EtherReach 2000 Accessories (not discounted)

	 648-136
	  	19” mounting tray for EtherReach 2000 Series	  	[*]	 	[*]
	 648-140
	  	23” mounting tray for EtherReach 2000 Series	  	[*]	 	[*]
	 648-150
	  	DC to DC converter for EtherReach 2000 Series	  	[*]	 	[*]
	 648-160
	  	ER2108 CN50 to 8xRJ45 Converter	  	[*]	 	[*]
	 695-110
	  	OC3/STM1 SFP, 20km, SM, 1300 nm	  	[*]	 	[*]
	 EtherReach 2000 Software & Firmware

	 623-115
	  	EtherReach 2200 Release 1.3 Software	  	[*]	 	[*]
	 623-118
	  	EtherReach 2200 Release 1.3 Software with User Manual	  	[*]	 	[*]
	 623-320
	  	EtherReach 2108 Release 1.4 Software	  	[*]	 	[*]
	 623-410
	  	EtherReach 2300 Release 1.4 Software	  	[*]	 	[*]
	 EtherReach 2000 Documentation

	 CD0130
	  	User Manual - EtherReach 2200 Release 1.3	  	[*]	 	[*]
	 CD0320
	  	User Manual - EtherReach 2108 Release 1.4	  	[*]	 	[*]
	 CD0410
	  	User Manual - EtherReach 2300 Release 1.4	  	[*]	 	[*]

 EtherView 
  

							
	 Product Number
	  	 Short Description
	  	List Price	 	MCI Cost
	
	650-210	  	EtherView Release 1.1 (NT) managing 25 network elements	  	[*]	 	[*]
	650-220	  	EtherView Release 1.1 (NT) managing 100 network elements	  	[*]	 	[*]
	650-230	  	EtherView Release 1.1 (NT) managing 500 network elements	  	[*]	 	[*]
	650-250	  	EtherView Release 1.1 (NT) managing unlimited network elements	  	[*]	 	[*]
	 Documentation

	TBD	  	EtherView EMS Ris 2.0 Documentation	  	[*]	 	[*]
	

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED
AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 1 of 424342

  

 TABLE OF CONTENTS 
 SCHEDULE D SUPPORT 
  

					
	0.	  	EXECUTIVE SUMMARY	  	2
			
	1.	  	DEFINITIONS	  	65
			
	2.	  	SKILL & EXPERTISE OF VENDOR & MCI’S STAFF	  	76
			
	3.	  	DESCRIPTION OF WORK	  	87
			
	4.	  	FAULT REPORTING AND RESOLUTION	  	1311
			
	5.	  	DOCUMENTATION	  	2319
			
	6.	  	SOFTWARE UPDATES AND REVISIONS	  	2330
			
	7.	  	SUPPLY OF UPDATED HARDWARE	  	2521
			
	8.	  	CHANGE CONTROL & BUILD CONTROL ARRANGEMENTS	  	2521
			
	9.	  	PRICES	  	2622
			
	10.	  	REPORTING & REVIEW MEETINGS	  	3227
			
	11.	  	PERFORMANCE REQUIREMENTS (PR’S)	  	3227

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 2 of 424342

  

	0.	EXECUTIVE SUMMARY 

 This Support Services Schedule
sets out the obligations of Vendor to provide support for the Product supplied in MCI’s global telecommunications network and in the EQA Laboratory (hereinafter collectively referred to as “Network”). This Schedule also provides a
high level template making it easier for MCI to select Service Levels which meet its customer needs with pre-determined support services at known costs. In summary, this modular format shall provide MCI an a la carte support level selection (Exhibit
1) at agreed volume pricing. (Tables 1 through 8.) 
 Vendor, unless otherwise set forth in the Country Specific Services Annex hereto, (the
“CSSA”), shall support services available in accordance with the terms and conditions contained or referred to herein, for Vendor Products owned and operated by MCI. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 3 of 424342

  

																					
	 Before Real Time Operations
  
	 		 		 		 		 		 		 	
	 Service
 Description
 / Service Module
	 	 Phone Support: Answer
 Product related questions,

 Config Mangmt, Problem
 resolution.
	 	 Design Assistance
 / Development
 through Work-
 package
	 	Installation	 		 		 		 		 		 		 	
	Module 00	 	3.2 & 3.3.1	 		 		 		 		 		 		 		 		 	
	Module 01	 		 	3.1 w/ Sch.1 price	 		 		 		 		 		 		 		 	
	Module 02	 		 		 	3.3.2	 		 		 		 		 		 		 	
	     
			
	 	 	 Mandatory Services
	 	Optional Services
	 Service
 Module
	 	Phone Support: Answer Product related questions, Problem resolution, Assistance in config. mgment, change control & upgrades. Advice on ECN /PCN & provide
Documentation.	 	Stocking of agreed Spares	 	Repair /
Replacement
of used site
Spares	 	On-site
Assistance,
payable on
 use
	 	First
Line
Support	 	Second
Level
Support	 	On-site
Consultant	 	Disaster
Recovery	 	Preventive
Maintenance	 	Developments / Enhancements / Upgrades at agreed rates in GMPA (Pricing)
	Module 10	 	3.1, 3.2.1, 3.3, 3.4, 6	 		 		 		 		 		 		 		 	
	Module 11	 		 	4.2.6	 		 		 		 		 		 		 		 	
	Module 12	 		 		 	Adv Replt. 4.2.2.1 & 9	 		 		 		 		 		 	
	Module 13	 		 		 	Rep/Return4.2.2.2 & 9	 		 		 		 		 		 	
	Module 14	 		 		 		 	4.2.3	 		 		 		 		 		 	
	Module 15	 		 		 		 		 	3.5	 		 		 		 		 	
	Module 16	 		 		 		 		 		 	4.6	 		 		 		 	
	Module 17	 		 		 		 		 		 		 	4.2.7	 		 		 	
	Module 18	 		 		 		 		 		 		 		 	4.2.4	 		 	
	Module 19	 		 		 		 		 		 		 		 		 	4.2.5	 	
	Module 20	 		 		 		 		 		 		 		 		 		 	4.2.8

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 4 of 424342

  

 SELECTION OF SUPPORT SERVICES 
 Support services may be selected by MCI from the following modules. 
  

			
	Module 00:	  	Provides for phone support for test and implementation teams of MCI. This is a sub-set of Module 10. It is shown separately for clarification.
		
	Module 01:	  	Provides for Network design assistance, developments etc.
		
	Module 02:	  	Provides for selection of Installation services from Vendor should it be required depending on skills & expertise available in-house.
		
	Module 10:	  	Provides for TAC support from Vendor. This module shall also provide the telephone support under module 00 during Acceptance Testing / installation / customer turn-ups (pre-operations support).

		
	Module 11:	  	Provides for stocking & managing of spares by Vendor at MCI sites under a service charge program.
		
	Module 12:	  	Provides for advance replacement of on-site used spares under agreed RMA procedures.
		
	Module 13:	  	Provides for repair and return of defective spares under agreed RMA procedures.
		
	Module 14:	  	Provides for emergency / scheduled on-site assistance of a skilled technician from Vendor which could be invoked even during testing and implementation.
		
	Module 15:	  	Provides services of first line technician by Vendor that could be available as required. MCI groups who have no technical on-site technical staff to operate the Network may require this
service.
		
	Module 16:	  	Provides services of second level engineering support by Vendor. This service shall be required by MCI who have first level in-house trained technical staff to monitor, manage and control the
Network but lack advanced engineering skills/expertise to perform more detailed diagnostics.
		
	Module 17:	  	Provides services of an on-site consultant of the level of a senior engineer by Vendor. This service facilitate on the job training in diagnostics and in establishing diagnostics
process.
		
	Module 18:	  	Provides Vendor assistance during disaster recovery of a site.
		
	Module 19:	  	Provides preventative maintenance service by Vendor.

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 5 of 424342

			
		
	 Module 20:
	  	Provides services of Vendor for development / enhancement / upgrades in feature / functionality of the Product application Module 21:
		
	 Module 21:
	  	Country Specific Service Annex

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 6 of 424342

  

	1.	DEFINITIONS 

 “Acceptance Testing”:
Testing phases of Vendor Products inclusive of SIT, ORT and NVT. 
 “CSC”: Customer Support Center: one or more designated centers
established by MCI through which Customer requests and inquiries are received and addressed. 
 “EQA Laboratory”: Engineering
Quality Assurance Laboratory. MCI’s test environment for testing and quality assurance of all Products before release for commercial deployment. 
 “FE”: Field Engineer. 
 “Firmware”: Software instructions set permanently in Read Only
Memory (ROM) that are only able to be changed by replacing and returning the ROM chip that contains such information. 
 “FRU”:
Field Replaceable Unit. Spare unit available in the field for replacement of failed unit. 
 “GNMC”: Global Network Management
Center: Central environment which monitors, commands, controls and manages all elements of MCI’s Network on 7 x 24 basis. 
 “GPOP”: Global Point Of Presence: Location at which MCI’s main Network Equipment resides and provides trans-border connectivity. “Major Release”: A release of software that provides additional software features
and/or functions. Major Releases are designated as a change in the ones digit of the software version number [(X).x.x.x]. 
 “Maintenance
Release”: A software release whose primary purpose is to fix Vendor software problems. New functionality is not included. Maintenance Releases are designated as a change in the hundreds digit of the software version number [x.x.(X).x].

 “Minor Release”: An incremental release of Vendor’s Software that provides maintenance fixes and additional Software
features. Minor releases are designates as a change in the tenths digit(s) of the Software version number [x.(X).x.x]. 
 “Network”:
The global physical communications network constructed by MCI to provide international communications services. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 7 of 424342

  

 “NMC”: Network Management Center. A center operated by MCI that monitors, manages and
controls regional elements of the Network. 
 “NVT”: Network Verification Testing. An acceptance testing process undertaken by MCI
to prove Network and systems integrity when Vendor Products are deployed in the Network. 
 “OA&M”: Operations, Administration
and Maintenance. 
 “ORT”: Operations Readiness Testing. Acceptance testing process undertaken by MCI to verify and prove support
and training procedures for work ordered under this Support Agreement. 
 “Patch”: (Insert BelCore definition.) Patches are
designated as a change in the thousands digit of the software release [x.x.x.(X)]. 
 “Product & Products”: means
collectively, Equipment, its associated Software, Network Management Software with associated Hardware platforms used to monitor, manage and control, Vendor Equipment and associated Software in the Network. This definition encompasses Vendor
supplied OEM Products, unless agreed otherwise. 
 “RMA”: Returned material authorization from Vendor. 
 “SIT”: System Integration Testing. Testing process undertaken by MCI to ensure that Vendor Products inter-operate with relevant Affiliate
systems. 
 “TAC”: Technical Assistance Center: a Vendor-owned center accessible twenty-four (24) hours a day, seven days a
week, including national, public and religious holidays, that can be reached via a designated telephone number with sufficient lines, which shall serve as MCI’s principal point of contact for ordering and directing the provision of services in
support of the Network pursuant to this GMPA.  
 ANDA has no comments to Section 1- Definitions above.

  

	2.	SKILL & EXPERTISE OF VENDOR & MCI’S STAFF 

  

	 	2.1	Vendor shall ensure that its staff is suitably trained, has sufficient experience and possess the skill levels to be competent to provide technical and operational support in
respect to the Products. In particular, Vendor staff shall possess the skill and expertise to be capable of: 

  

	 	2.1.1	 Resolving operational faults, either through telephone advice, login diagnostics and / or on-site attendance, including expertise both 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 8 of 424342

  

	 	 
of Hardware to configure / re-configure the Equipment, associated Software to be able to provide a workaround, and knowledge of MCI Network topography to
correct faults causing serious service loss or degradation of service; 

 Understood. ANDA Networks’ staff does
possess the referenced expertise and will comply. 
  

	 	2.1.2	Sufficient competence and knowledge of all Software / Hardware upgrade procedures to be able to resolve faults under the circumstances; 

 ANDA will comply. 
  

	 	2.1.3	Sufficient knowledge of the Equipment interfaces to enable resolution of faults with the interfaces; 

 ANDA will comply. 
  

	 	2.1.4	Sufficient knowledge of the Products to refer the findings to the Product development / design team in Vendor organization and assist in proactive resolution of the fault by such
reference, without undue delay; 

 ANDA will comply. 
  

	 	2.15	Adequate knowledge of the English language or local, in-country language to conduct the business via telephone or by on-site visit.  

 ANDA will comply. 
  

	3.	DESCRIPTION OF WORK 

  

	 	3.1	Design Assistance 

 MCI may require design assistance for
the Network and / or may need Vendor to do some development for MCI to meet certain functionality requirements of its customers. Vendor shall agree with MCI through mutual negotiations on the scope and extent of the works and also on the price. MCI
shall place an Order to Vendor through a work-package.  
 ANDA will comply. 
  

	 	3.2	Acceptance Testing 

  

	 	3.2.1	 Vendor shall prepare the test methodology, specification and programs for all Acceptance Testing criteria required by MCI. Vendor shall submit these to MCI for
approval at least 30 days prior to the first installation and Acceptance Testing date. MCI shall approve or reject any Acceptance criteria within 15 business days of receipt by MCI. Upon receipt of written reasons for 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 9 of 424342

  

	 	 
rejection by MCI of any testing methodology, specification and program, Vendor shall make necessary alterations to rejected documentation, to meet MCI’s
requirements, and resubmit the revised document for approval by MCI. 

 ANDA will comply. 
  

	 	3.2.2	Vendor shall provide telephone support to MCI test teams as required. Unless otherwise stated in the CSSA, response time to reported fault issues is one hour, and response time to
other inquiries is five hours from the time of the request on an 24 hour/7 day basis. 

 ANDA will comply.

  

	 	3.2.2.1	Vendor shall provide on-site assistance as required at agreed prices.  

 ANDA will comply. 
  

	 	3.2.3	Vendor shall be responsible during Acceptance Testing for the following activities: 

  

	 	3.2.3.1	Vendor shall attend meetings, by most efficient means, as agreed by both parties (e.g., conference call) on progress of SIT and NVT to track and resolve issues arising out of SIT /
NVT.  

 ANDA will comply. 
  

	 	3.2.3.2	Vendor shall develop a Patch or workaround to correct the problem, and shall regression test the Patch.  

 ANDA will comply. 
  

	 	3.2.3.3	Unless otherwise set forth in the CSSA, Vendor shall provide the Software command, workaround or Software Patch electronically to MCI to fix the problem within 24 hours along with
the applicable installation procedures. 

 ANDA will comply. 
  

	 	3.2.3.4	Vendor shall confirm that any subsequent code release shall contain the tested patch, used to temporarily correct the reported problem. 

 ANDA will comply. 
  

	 	3.3	Installation 

  

	 	3.3.1	Installation by MCI 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 10 of 424342

  

 MCI may itself install Products at Network or customer sites. 
  

	 	3.3.1.1	Vendor shall provide telephone support to MCI implementation teams, as requested, including advice on configuration of Products, commissioning, during customer turn-up, testing and
documentation, etc.  

 ANDA will comply. 
  

	 	3.3.1.2	Response time to reported fault issues shall be one hour, and response time to other inquiries shall not exceed three hours from the time of the request, unless otherwise set forth
in the applicable Product/Country Annex.  

 ANDA will comply. 
  

	 	3.3.2	Installation by Vendor 

 Vendor shall install Products as
required by MCI’s Order at any site worldwide, at pre-negotiated agreed prices. Vendor shall provide standard installation documentation detailing steps in the installation process with checks and measurable set of readings, which MCI may use
during Acceptance Testing. Vendor shall provide a complete set of site-specific drawings for the installation including drawings for local wiring and cabling that shall be separately quoted on a case-by-case basis.  
 ANDA will comply per conditions stipulated in relevant CSSA. 
  

	 	3.4	Operations 

 Levels of technical support required to
maintain the Network are described as follows. 
  

	 	3.4.1	First Line - MCI on-site technicians 

 MCI’s
personnel at each operational site (“First Line”) perform functions such as replace field units, under the direction of MCI First and Second Level (described below.) First Line engineers are responsible for receipt of field spares from
Vendor and dispatch of suspect units back to Vendor.  
 ANDA understands. 
  

	 	3.4.2	First Level - Operations Technical Support 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 11 of 424342

  

 The First Level support organization, also known as real time operational support, consists of
technical support personnel responsible to monitor, manage and control Network Products usually located at multiple sites. First Level either initiates remedial action on a reported problem from CSC’s or upon observing an alarm during
monitoring the Network using network management tools. First Level shall make the first attempt to isolate and resolve problems, initiate trouble reports, and act as the support coordinators for escalation of the problem to second level with the
problem description. First Level is responsible for gathering problem information, running diagnostics, seeking assistance from First Line on-site staff, and localizing faults to correct the problem and restore service. First Level also maintains
problem documentation and monitors the progress of Vendor provided on-site support. 
 ANDA understands and has priced TAC services
with the understanding that all requests for TAC services will come to ANDA having first been escalated through MCI’s First and Second level support organization. 
  

	 	3.4.3	Second Level - Engineering Technical Support 

 Second
Level engineering organizations, also known as elapsed time operational engineering support, are ultimately responsible for their respective applications platforms. They are responsible for the further screening of the problem, more detailed
diagnostics, escalation, and routing to the appropriate Third Level support organization. Second Level is MCI’s interface to Vendor for all problems escalated from First Level, and by them to Third Level. They are also responsible for:

  

	 	•	 	 Maintaining a file on trouble reports; 

  

	 	•	 	 Work problems as assigned; 

  

	 	•	 	 Act as liaison between Vendor and the EQA Laboratory; 

  

	 	•	 	 Test and distribute system modification procedures; 

  

	 	•	 	 Coordinate scheduling of hardware modifications, configuration changes and upgrades; 

  

	 	•	 	 Make recommendations on field operations and traffic performance issues; 

  

	 	•	 	 Drive escalations as the situations warrant; 

  

	 	•	 	 Flag trend-setting problems; 

  

	 	•	 	 Resolve all Priority 1 (service effecting) problems within 2 hours or escalate and work with Third Level for the earliest resolution; 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 12 of 424342

  

	 	•	 	 Resolve all Priority 2 (potentially service effecting) problems within 4 hours or escalate and work with Third Level for the earliest resolution

  

	 	•	 	 Follow-up on problems for permanent resolution.  

 ANDA understands and has priced TAC services with the understanding that all requests for TAC services will come to ANDA having first been escalated through MCI’s First and Second level support
organization. 
  

	 	3.4.4	Third Level - Vendor TAC 

 On receipt of the report the
single point of contact (identified in the CSSA for each country separately) in Vendor’s Third Level organization handles higher-level problems reported by MCI. Depending on the agreed escalation procedures TAC undertakes automatic escalations
within Vendor organization for resolution to reported problems. Typically, Vendor TAC shall provide functions under third level support including, but not limited to, the following: 
  

	 	•	 	 Assignment of a trouble ticket number for each technical inquiry 

  

	 	•	 	 Answer Product related technical questions; 

  

	 	•	 	 Log and trace reported problems and resolve issues by use of known fault databases; 

  

	 	•	 	 Simulate specific configurations either by use of captive models, lab emulation of reported problem by remote access to the Network, or by consultation with
Vendor’s Product development / design staff; 

  

	 	•	 	 Devise workarounds and provide these as temporary solutions; 

  

	 	•	 	 Bug fixing; 

  

	 	•	 	 Coordinate with MCI for Hardware swap /repair; 

  

	 	•	 	 Arrange field dispatches as agreed and authorized by MCI; 

  

	 	•	 	 Return to service using work-around in event of a Software failure and advice to verify new builds or maintenance releases of Hardware and Software;

  

	 	•	 	 Provide direct access to product design and development engineers in Vendor’s organization; 

  

	 	•	 	 Provide performance reports and statistics. 

 Vendor shall provide such written reports as MCI may request on the findings, recommendations, and corrections suggested for a reported problem.  
 ANDA will comply. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 13 of 424342

  

	 	3.5	First Line Support Contracted Services 

 MCI may require
contracts with Vendor for First Line, on-site technician support at agreed prices and schedules. This support may be contracted according to Table 3. 
 MCI has choice of using rates and terms specified either in Table 2 or Table 3 for these services per relevant CSSA. 
  

	 	3.6	Second Level Engineering Support Contracted Services 

 Contracts with Vendor for Second Level engineering technical support may be requested and entered according to Table 3. 
 MCI
can use has choice of using rates and terms specified either in Table 2 or Table 4 for these services per relevant CSSA. 
  

	4.	FAULT REPORTING AND RESOLUTION 

  

	 	4.1	Fault Reporting Procedures 

  

	 	4.1.1	Vendor shall provide MCI with access 7x24 to Vendor’s TAC pursuant to MCI’s requirements. In the event that a fault is found by MCI and requires escalation to Vendor, MCI
shall register the fault with Vendor, who shall allocate a unique trouble ticket number for the purpose of tracking of fault at a later time. Vendor shall provide telephone assistance through knowledgeable, experienced staff who shall perform
detailed fault analysis of the problem related to the provided Products, and use their expertise in fault localization to provide recommendations on resolution to MCI or apply corrections to resolve a reported problem under advice to MCI.

 ANDA will comply. 
  

	 	4.1.2	Fault Report Format 

 The format of the fault report shall
include at a minimum: the category of fault, date & time of fault report raised, description of problem, a summary field to provide information of MCI reported findings. 
 ANDA will comply. 
  

	 	4.1.3	Clearance of fault report 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 14 of 424342

  

 MCI and Vendor will close trouble tickets after joint resolution. MCI may give a fault clearance
number for ease of tracking and verification. 
 ANDA will comply. 
  

	 	4.1.4	Categories of fault reports 

 Fault reports shall classify
the faults as detailed below. MCI shall, in coordination with Vendor, determine the prioritization of the fault, and shall have the right, with concurrence from Vendor, to revise any such prioritization at any time as circumstances dictate.

 ANDA will comply. 
  

	 	4.1.4.1	Priority 1 or Critical - Service Affecting 

  

	 	4.1.4.1.1	Definition. This category describes a Product fault causing loss of service that severely impacts customer service and cannot be overcome. Such fault causes a major outage of
services to customers due to Product malfunction in the Network or due to failure of the Network management system (“NMS”), severely affecting GNMC or NMC’s capability to manage the Network. 

 Understood. 
  

	 	4.1.4.1.2	Response. The fault shall require initial problem analysis by Vendor’s TAC within 30 minutes of MCI’s initial call, except as otherwise may be provided in the CSSA.
 

 ANDA will comply. 
  

	 	4.1.4.1.3	 Restoration time for acceptable level of service. Vendor shall work undertake best efforts to assist MCI in restoring service to an acceptable level not to
exceed 12 hours of MCI’s initial call, except as may be otherwise provided in the CSSA. Vendor shall provide a final resolution by Hardware or Software or both for a reported problem within 45 days for Priority 1 faults unless otherwise agreed.
For restoration of service, a temporary correction may be applied by 

					
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Vendor, with the knowledge of, and consent by, MCI for such correction. 

 ANDA will comply. 
  

	 	4.1.4.2	Priority 2 or Major - Potentially Service Affecting 

  

	 	4.1.4.2.1	Definition. This category describes a Product fault that partially seriously interrupts or impairs Network service that impacts customer service, or degrades performance of
the Network or customer service and cannot be overcome. 

 Understood. 
  

	 	4.1.4.2.2	Response. The fault requires initial problem identification by Vendor’s TAC and the reporting of the same to MCI within 1 hour of MCI’s initial call, except as may
be otherwise provided in the CSSA. 

 ANDA will comply. 
  

	 	4.1.4.2.3	Restoration time for acceptable level of service. Vendor shall undertake best efforts to assist MCI in restore service to an acceptable level within the timeframe set forth
in the applicable CCSA Vendor shall provide final resolution / permanent cure within 90 days for a Priority 2 condition, unless otherwise agreed. 

 ANDA will comply. 
  

	 	4.1.4.2.4	Means of restoration. Vendor shall provide restoration of service to an acceptable level that may be achieved by an advice to MCI on a Software command, by a workaround or a
Software Patch. For restoration of service a temporary correction may be applied by Vendor, with the knowledge of and advice to MCI of such correction. 

 ANDA will comply. 
  

	 	4.1.4.3	Priority 3 or Minor - Non-Service Affecting 

  

	 	4.1.4.3.1	 Definition. This category describes a Product fault that occurs occasionally but 

					
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can be overcome with minimal interruption to service. 

 Understood. 
  

	 	4.1.4.3.2	Response. This category of fault, when reported to Vendor within normal business hours of Vendor TAC center, shall require initial problem identification by Vendor and
reporting of the same to MCI by the next working day. 

 ANDA will comply. 
  

	 	4.1.4.3.3	Restoration time for acceptable level of service. Vendor shall make reasonable efforts to provide temporary resolution for such faults within 14 days or as provided for
within applicable CSSA Final resolution / permanent cure shall be achieved through the next release of Software. 

 ANDA
will make best effort to comply. Refer to applicable CSSA for committed Service Level Targets. 
  

	 	4.1.4.3.4	Means of restoration. The restoration of service to an acceptable level may be by way of an advice to MCI on a Software command, a work around or a Software patch.

 ANDA will make best efforts to comply. Refer to applicable CSSA for committed Service Level Targets.

  

	 	4.1.5	Escalation 

  

	 	4.1.5.1	Vendor shall operate appropriate and clearly defined escalation procedures within its organization, at the timelines below. 

  

	 	•	 	 Design and development; 

  

	 	•	 	 Order handling and management; 

  

	 	•	 	 Supply and installation; 

  

	 	•	 	 Support and maintenance; 

  

	 	•	 	 Failure to meet response times; 

  

	 	•	 	 Failure to meet restoration times. 

					
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 [Note: requests clarification as to this Section and how the above bullets relate to the below levels of escalation.]

  

					
	 TIME
	  	 VENDOR’S MANAGEMENT
	  	 MCI MANAGEMENT

	[*]	  	 Problem Manager
	  	(MCI to provide)
	[*]	  	 Next Svc Lvl Mgr (District/Acct)
	  	
	[*]	  	 Next Svc Lvl Mgr (Area/Regional)
	  	
	[*]	  	 Next Svc Lvl Mgr (VP)
	  	

 All hours mentioned above subject to country specific variations defined in the CSSA. 
 ANDA’s escalation procedures, and timelines for those, vary according to Problem Classification and priority level established. Refer to Table
6 of applicable CSSA. 
  

	 	4.1.6	The Parties shall provide each other with escalation route(s) and escalation process information 

 ANDA’s initial contact point for customer open problem escalation is through TAC. An escalation process and corresponding notifications then
occur internally within ANDA as per Table 6 of the CSSA. MCI may at any time during escalation process for a given open problem request contact with relevent ANDA individual/manager through TAC at appropriate point in escalation process.

  

	 	4.2	Operational Support 

 Vendor shall provide operational
support to MCI on a 7x24x365 basis, including weekends and all holidays, via a single telephone number to be designated in the CSSA. Vendor may respond to the initial call for support by an automated telephone service. Subsequent telephone calls for
the same service or problem shall be responded to by a human operator. Vendor shall provide the following support: 
  

	 	4.2.1	TAC 

  

	 	4.2.1.1	Vendor shall respond to MCI’s support requests in accordance with the response times set forth in Section 4.1.4 hereof. 

 ANDA will comply. 
  
  

	 	4.2.1.2	Remote Diagnostics 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO
THE OMITTED PORTIONS. 

					
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 MCI shall provide Vendor with secure access to such communications equipment as reasonably necessary
to establish a data link with Vendor for use in remote diagnosis and maintenance of the Equipment. 
 Understood; ANDA will
comply. 
  

	 	4.2.1.3	Informational Database / Bulletin Board 

 Vendor shall
provide MCI regularly with information about known problems, symptoms and solutions; bugs / fixes / Patches; technical tips; and other information helpful in the support of the Products and shall establish a website or dial up bulletin board for
distribution of the information.  
 ANDA will comply. 
  

	 	4.2.2	Repair / Replacement of used spares 

  

	 	4.2.2.1	Advance Replacement of used spares service (Option1). (ANDA and MCI have agreed that that MCI will stock spares within the CSSA for NA. This option does not apply within the
CSSA covering NA region). 

  

	 	4.2.2.1.1	When requested, Vendor shall airship an advance replacement for defective Hardware to MCI designated sites within 24 hours of the request. Within the European Union, delivery time
“next business” day, may be offered under agreed RMA procedures to be set forth in the CSSA. 

 (ANDA and MCI
have agreed that that MCI will stock spares within the CSSA for NA. This option does not apply within the CSSA covering NA region). 
  

	 	4.2.2.1.2	Unless otherwise agreed in a Product/Country Annex hereto, the faulty Hardware taken out of the Network shall be returned by MCI to Vendor within 44 working days after the arrival
of the spare unit, using the received packing material, unless otherwise set forth in a Product/Country Annex. Vendor 

					
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 (ANDA and MCI have agreed that that MCI will stock spares within the CSSA for NA. This option
does not apply within the CSSA covering NA region). 
  

	 	4.2.2.1.3	The suspect unit returned by MCI shall Vendor become Vendor’s property in exchange for the advance-replaced unit supplied by Vendor. 

 (ANDA and MCI have agreed that that MCI will stock spares within the CSSA for NA. This option does not apply within the CSSA covering NA
region). 
  

	 	4.2.2.2	Repair & Return of suspect spares service (Option 2). 

  

	 	4.2.2.2.1	The unit suspected to be defective shall be sent to Vendor under an agreed RMA process. Unless otherwise set forth in a Product/Country Annex, Vendor shall repair and send the unit
back within 21 calendar days of the receipt of the suspect unit.  

 ANDA will comply. 

 

	 	4.2.2.2.2	In the event that a unit is defective and cannot be repaired, Vendor shall advise MCI on the determination. In the event no fault can be detected, the suspect unit shall be sent
back marked as “No Fault Found” to MCI. If “No Fault Found” returns exceed 25% of total returns additional charges may apply, based upon mutual agreement in writing.  

 ANDA will comply. 
  

	 	4.2.3	On-site dispatch 

 Vendor shall provide, as needed,
on-site support, when both TAC, and First Line support fail to resolve a reported problem Vendor shall provide on-site support as follows. 
  

	 	4.2.3.1	 For Priority 1 and Priority 2 requests, Vendor shall dispatch a qualified field engineer from the nearest in- 

					
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country support center, with response to site of 12 (twelve) hours from the time of request using commercially available transportation means. When Vendor
has to dispatch a field engineer from out-of-country for emergency assistance, the FE shall leave for the site within 2 hours of the request or on the first available commercial flight.  

 ANDA will comply based on provisions stipulated within appropriate CSSA. 
  

	 	4.2.3.2	GNMC or NMC shall set-up a maintenance window and schedule with TAC for dispatches of a field engineer.  

 ANDA will comply. 
  

	 	4.2.3.3	Vendor’s FE shall carry equipment necessary for diagnose and resolve the problem.  

 ANDA will comply. 
  

	 	4.2.4	Disaster Recovery 

 Vendor agrees to provide to MCI a
disaster recovery services as set forth in Exhibit      of this Schedule. 
 ANDA will provide referenced
Exhibit to MCI shortly. 
  

	 	4.2.5	Preventive Maintenance (“PM”). 

 Vendor shall
propose recommended PM schedules for Equipment purchased. These PM tasks shall be set forth in the CSSA and shall include periodic tasks, tests and typical measurements, including but not limited to the following: 
  

	 	4.2.5.1	All moving parts in Hardware are cleaned, aligned, and lubricated at regular recommended intervals for optimal performance / efficiency and air filters are cleaned or changed per
specification.  

 ANDA will comply. 
  

	 	4.2.5.2	 Network Hardware and Software elements are examined for currency of revision levels, signs of overheating of any of the components, checking of 

					
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proper grounding of the equipment chassis, and any other normal maintenance activities.  

 ANDA will comply. 
  

	 	4.2.5.3	Checking of installed Products per test procedures to ensure performance in conformance with the Vendor’s technical specifications related to Network operational parameters.
 

 ANDA will comply. 
  

	 	4.2.6	Spares 

  

	 	4.2.6.1	Vendor shall make available to MCI repair parts for a ten (10) year period. Vendor shall give one (1) year prior notice to MCI in the event Vendor shall be unable to
supply such parts or obtain another source supply for MCI in accordance with this Support Agreement.  

 ANDA will comply. 
  

	 	4.2.6.2	MCI Planning shall determine together with Vendor the complement of spares required to effectively carry out support of Vendor’ Products in the Network. Vendor shall stock
spares at each Affiliate site, to be available to replace a suspect hardware-causing Network fault if Option (a) of Section 9.3 of this exhibit is available and purchased. 

 ANDA understands. 
  

	 	4.2.6.3	For MCI Planning to monitor, control and recommend optimum level of spares for MCI Network, Vendor agrees to provide to MCI Planning actual quarterly updates on MTBF data and
statistics from its Central Repair Center on the total population of Vendor circuit boards / FRUs in use. 

 ANDA will
comply. 
  

	 	4.2.6.4	 Vendor and MCI shall jointly work to ensure compatibility of the spares and the replacement Products with the Products in the Network, which shall be at the most
current agreed revision level. Vendor and MCI shall work together in good faith to agree on a program to update spares and inventory stock should, or, as the requirement for such a program occurs. When a difference in revision level exists between
the on-site spares and that of the Hardware revision level in the Network that results in a variance of form fit or function, 

					
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Vendor, under advice to MCI (without a request for replacement from MCI), shall work through MCI to dispatch updated parts to replace older version of parts.

 ANDA does not comply. ANDA and MCI have agreed that MCI will purchase, stock, and manage its own spares inventory
within the CSSA for NA region. 
  

	 	4.2.6.5	Vendor shall pre-test any Products before dispatch to eliminate chances of Products being dead on arrival (DOA). Vendor agrees to replace all DOA’s under advance replacement
procedure without any additional charge or cost to MCI. 

 ANDA will comply. 
  

	 	4.2.6.6	Vendor agrees that if for reasons of MTBF of some units or for inability of its distributor / agent to make the spares available within PR’s set forth in Table 5 below, a
re-evaluation of spares to be stocked shall be carried out. Spares stocking at MCI sites and with Vendor’s distributors / agents shall be updated to meet spares requirements adequately. Charges, if any, for additional stocking of spares at MCI
sites shall be invoiced upon shipment. 

 ANDA does not comply. ANDA and MCI have agreed that MCI will purchase, stock,
and manage its own spares inventory within the CSSA for NA region. 
  

	 	4.2.7	On-site Consultant. 

 On request, Vendor shall provide
consultant level on-site support at MCI’s specified site location to assist MCI staff in setting up TAC, Helpdesk, and Repair Center procedures. The consultant shall be a senior level Product Engineer, knowledgeable of Products / documentation,
experienced in trouble shooting, skilled in fault localization / identification / resolution. 
 ANDA will comply based on provisions
stipulated within appropriate CSSA. 
  

	 	4.2.8	Enhancements / Developments. 

 MCI may request
enhancements in functionality, and / or feature additions to Products for improvements in service delivery to customers. Formal requests for such enhancements / developments shall be made by MCI to Vendor in writing. After mutual agreement on
requirement specifications, deliverables, 

					
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schedules, prices, and place of delivery, a proposal for such request shall be confirmed in writing. 
 ANDA will comply. 
  

	 	4.3	Project plan for availability of services. 

 If support
services are not available, or are partially available, at MCI’s locations, Vendor shall provide a schedule to make them so. 
 ANDA is capable of providing all services requested in Schedule D within North America for the pricing identified within that CSSA. Similar services will be available for the European and AsiaPac regions; target timeframe for launch
of these services is late Q1 or early Q2 of 2005. For a current listing of ANDA’s service and support offerings, visit our website at ‘www.andanetworks.com/support’. 
  

	5.	DOCUMENTATION 

  

	 	5.1	Vendor shall to provide MCI all such documentation necessary to install, operate, and support Products at no additional cost to MCI. Such documentation shall include, but not be
limited to: installation, operation and maintenance manuals; engineering documentation, Product specifications, acceptance test/plan procedures, Product support documentation, and recommended spare parts listing. Such documentation shall be provided
in CD format. 

 ANDA will comply. 
  

	 	5.2	Along with any Product upgrade, Vendor shall make available updated documentation to MCI. 

 ANDA will comply. 
  

	6.	SOFTWARE UPDATES AND REVISIONS 

  

	 	6.1	Vendor shall maintain Software for the latest release certified by EQA (N) and the two Major Releases immediately proceeding. Software maintenance shall include Point Releases,
Maintenance Releases, and Patches at no charge unless the Parties agree otherwise. 

 ANDA will maintain Software for the
latest GA-released Major-level software released by ANDA and one Major Release level immediately proceeding the currently released and GA’ed software release. 
  

	 	6.2	Vendor shall advise MCI in advance of the details of resources required and such pre-requisites as firmware changes, expected service down time, etc. Vendor shall also describe to
MCI support manager any identified risks in provision of Software updates and revisions, in an agreed manner. 

					
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 Such information shall help MCI schedule a maintenance window with its customers to facilitate
implementation with minimum risk to customer service. 
 ANDA will comply. 
  

	 	6.2.1	Vendor shall provide Software releases via remote means. 

 ANDA will comply. 
  

	 	6.3	Software Release Requirements 

  

	 	6.3.1	Vendor shall ensure that all Software releases possess the following characteristics: 

  

	 	6.3.1.1	Provide all Patches developed by Vendor for N regardless of whether or not identified in advance by MCI. 

 ANDA will make available all patch level software revisions to MCI as available. 
  

	 	6.3.1.2	Mutually agreed on schedule of Product upgrades;  

 ANDA will comply. 
  

	 	6.3.1.3	Scheduled to minimize the volume of Patch deliveries by bundling into Point Releases; 

 ANDA will comply. 
  

	 	6.3.1.4	Provide advance warning of at least 6 (six) months of any major Software releases likely to affect MCI services that interface either directly or indirectly to the real time
restoration capability of the Network; Release a documented rollout procedure and rollback procedure. The rollback procedure is required to provide a path for exiting the process safely and returning to original status in the event of a problem;

 ANDA will comply. 
  

	 	6.3.1.5	Demonstrates that all Software releases have been adequately regression tested by making available to AQE, test philosophy, test cases and test results; 

 ANDA will comply. 
  

	 	6.3.1.6	Provides reasonable time to MCI to enable adequate testing of Software releases 

 ANDA will comply. 

					
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	 	6.3.1.7	Provides continuous current information through release notes (“RN”) to demonstrate the effectiveness of Patches. RN’s shall be shown in English and detail problems
known, fixed and outstanding in Software, Firmware, and Hardware. 

 ANDA will comply. 
  

	7.	SUPPLY OF UPDATED HARDWARE 

  

	 	7.1	Replacement parts under this GMPA supplied by Vendor shall be new or functionally equivalent to new, and not have gone through more than three repair cycles. The replacement parts
shall be at the latest-agreed Product revision level. 

 ANDA will comply. 
  

	 	7.2	Where Vendor supplies any Hardware modification, Vendor shall carry out testing of the updated Hardware, under provocative conditions before dispatch to MCI.

 ANDA will comply. 
  

	 	7.3	Modifications to Hardware in the Network shall be scheduled after agreement with MCI, at times mutually convenient, to minimize disruption of service to MCI’s customers.

 ANDA will comply. 
  

	8.	CHANGE CONTROL & BUILD CONTROL ARRANGEMENTS 

  

	 	8.1	Change Control 

 Vendor shall comply with change control
requirements of Telcordia document GR209. 
 ANDA will comply. 
  

	 	8.1.1	When changes on Products are mandatory for safety and / or regulatory reasons, Vendor shall promptly notify MCI to schedule retrofit or of fee Product supplied by Vendor. Vendor
shall make any such changes at their own expense. 

 ANDA complies conditionally subject to the following: In the case
where vendor delivers product to MCI that violates regulatory and/or safety regulations existing at the time of delivery of Product(s) – then ANDA agrees to accept reasonable charges associated with any changes required as a direct result of
requirements to redress those issues. 

					
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	 	8.1.2	Vendor shall neither make nor incorporate any change to the Product that affects form, fit, function, interface, or interchangeability, or deviates from the configuration, without
prior express written approval of MCI. 

 ANDA will comply. 
  

	 	8.2	Software Build Control 

 Vendor shall maintain a record of
Software releases and Patches, to include information concerning implementation date and purpose and Software release compatibility. 
 ANDA will comply. 
  

	9.	PRICES 

 The Vendor shall provide pricing unbundled
into individual Support Services elements set forth in Tables 1 through 8 together and per conditions stipulated both within this Schedule D, and Schedules D-1, D-2, D-3, and D-4 attached hereto, and also made a part of the CSSA for North American
region. 
  

	 	9.1	Installation. 

 Installation price for Vendor Products will
be agreed at a rate based on a specific Product per location basis. Installation shall be requested through a Statement Of Work (“SOW”) on a case-by-case basis. Additional work during installation, if required, shall be requested in
writing by the local MCI representative and approved through appropriate MCI channels before proceeding. A copy of the SOW, with changes, shall be submitted by the Vendor for to assist in payment. 
 ANDA will comply. 
  

	 	9.2	TAC/Help Desk. 

 The annual charge for unlimited service
calls by the MCI staff to Vendor’s Help Desk / TAC for answering Product related technical questions, telephonic / remote log-in diagnostics, bug fixing, provision of Software upgrades and for cure (permanent fix) of reported problems,
including network management Software installed at monitor, command and control centers. The charge for TAC/Helpdesk can be agreed for any of MCI sites on a per Product per country basis. 
  

	 	9.2.1	 There shall be no charge for TAC service for the warranty period of the deployed Products. Outside of the warranty period the service 

					
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shall be at the standard Vendor price, unless otherwise set forth in a Country Specific Support Annex attached hereto or made part of this Exhibit, as
mutually agreed by both parties. The Vendor further agrees to a volume discount as in the Table 1 attached and a CAP (maximum limit to the charge for this service). 

 ANDA has provided the pricing model and associated terms for these services within the specific CSSA. Volume discounts are included; a limited term
pricing discount structure for Service and Support is also provided within the relevant CSSA. 
  

	 	9.2.2	Emergency and non-emergency TAC. The Vendor shall separate and price TAC capabilities in “Emergency” and “Non-emergency” categories. Emergency capabilities will
include response to MCI network disaster recovery efforts and network “Priority 1” or “Critical” loss of service that severely impacts customer service and cannot be overcome by MCI personnel, network problems. Non-emergency
capabilities will include response to “Priority 2” or “Major”, potentially service affecting, and “Priority 3” or ‘Minor”, non-service affecting, network problems. MCI and Vendor agree that Priority2 or
“Major” and Priority 3, or “Minor” can be escalated to Priority 1 or “Critical” status with mutual agreement between MCI and Vendor. Vendor charges for TAC service to MCI will reflect highest level of TAC delivered for
each case. 

 Pricing and associated terms for services available are included within the relevant CSSA.

  

	 	9.3	Spares. 

 MCI shall have the options of: 
 (a) The spares shall be stocked & maintained by the Vendor at Affiliate the MCI sites at an annual service charge. 
 ANDA does not currently offer this service/option. 
 (b) Or, the ILLEGIBLE and managed through a ILLEGIBLE and from the Vendor. ILLEGIBLE. 
 ANDA and
M ILLEGIBLE 
 Unless otherwise set forth in Country Specific Support Annex, the charge to MCI for Option A (a) for the spares
and Advance Replacement during warranty period and out of warranty period shall be a percentage of the price of the Installed Base of the spares at site calculated at price of hardware to MCI. This charge, including Help Desk / TAC charge, for
spares shall be payable in advance and invoiced with Help Desk / TAC charge on a quarterly basis. The charge to MCI for Option (b) for Advance Replacement during warranty period and out of warranty period is calculated on MTBF data. This

					
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charge, including Help Desk / TAC charge shall be payable in advance and invoiced on a quarterly basis. 
 ANDA will provide Advanced Replacement Unit services on a basis identified within the relevant CSSA. 
  

	 	9.4	Advance Replacement of Site used Spares. 

 There shall be
no additional charge for Advance Replacement of used on-site spares. 
 ANDA’s ARU service as identified within the
relevant CSSA, is applicable to ANDA products that have been confirmed to have failed or have been determined to be faulty, consistent with either the terms of ANDA’s Standard Warranty or the terms specified within the relevant CSSA. In either
case, that service does not cover replacement of non-faulty (ie: used but working spares) equipment. Replacement of non-failed Spares for whatever reason would incur charges by ANDA on a fee-per-service basis. 
  

	 	9.4.1	The Vendor shall provide a declaration for custom authorities, while shipping Advance Replacement to MCI site(s) from out of country location. The letter shall provide description
of hardware, unit name and a declaration that the unit is for replacement of a failed unit, which shall be shipped out of the country as “even exchange” after the replacement unit is installed. 

 ANDA will comply. 
  

	 	9.4.2	If for some reason custom duty or other taxes are levied during shipping of replacement hardware, the Vendor shall invoice MCI for the actual amount, with the supporting documents.
MCI agrees to pay all such invoices. 

 ANDA agrees. 
  

	 	9.4.3	Shipping charge for advance replacements dispatched by the Vendor through a courier shall be shared equally between the parties, which the Vendor shall invoice to MCI with adequate
details of date, requesting person’s name / location, ship to site for payment. 

 ANDA will comply.

  

	 	9.4.4	Should MCI fail to return the failed unit in accordance with the timeframe set forth in the applicable Country Specific Support Annex, MCI will be invoiced for the replacement at
then current discounted Prices. 

 ANDA will comply. 
  

	 	9.5	Repair & Return. 

					
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 When repair and return service for suspect units is agreed, the charges for repair of the hardware,
as in Condition 9.5.1 and 9.5.2 below shall apply on a case-by-case basis. 
 ANDA will comply. 
  

	 	9.5.1	There shall be [*] to MCI for repair and return during warranty. 

 ANDA’s Standard hardware Warranty period is 1-year from date of shipment of product. ANDA will comply. Refer to Schedule D-3 within relevant CSSA for service specifications and to Table 8 for pricing for this service. 

  

	 	9.5.2	The charge to MCI for repair and return out of warranty Hardware shall be based upon Time and Materials used in the repair of the defective Hardware and shall not exceed the
original purchase price of the Hardware. 

 ANDA will comply. Refer to Table 8 for pricing for this service when
required. 
  

	 	9.5.3	The charge for shipping shall be borne by the sending party.  

 ANDA will comply. 
  

	 	9.5.4	Invoices for Hardware returned by Vendor shall be delivered no later than [*] after date of shipment. 

 ANDA will comply. 
  

	 	9.6	On-site Assistance. 

 MCI agrees to T & M rates as in
Table 2 attached and made a part of each Country Specific Support Annex, for emergency on-site assistance through the dispatch of FE. The Vendor shall invoice MCI for this service only when authorized by the MCI GNMC / NMC for on-site assistance.
The rates in the Table can either be agreed for any of MCI sites globally or country by country 
 ANDA will comply. 

 

	 	9.6.1	MCI may also arrange scheduled call outs of a field engineer with prior notice of 5 (Five) working days. The charges for schedule visits shall be set forth in the applicable Country
Specific Support Annex and follow the pricing concept set forth below: 

  

	 	9.6.1.1	[*] of the emergency call-out hourly rate. 

 If
other than contracted coverage (Table-3), pricing, services offered, and terms available will be as per Table 2 within relevant CSSA will apply. 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 

					
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	 	9.6.1.2	Plus travel time applicable at 100% of the emergency rate for on-site hourly rate for both emergency and scheduled call-outs. 

 Pricing and terms for this service available per Table 2 within relevant CSSA will apply. 
  

	 	9.6.1.3	Plus travel and living expense for the FE at MCI standard rates, where applicable. Air travel, when required for call-outs, shall be applicable. Living expenses shall be applicable,
when overnight stay during call-outs is considered essential by the MCIGNMC / NMC and authorized. 

 Agreed. Rates and
terms per Table 2 within relevant CSSA will apply. 
  

	 	9.6.2	Alternatively, MCI may agree to put some sites under standard, intermediate or full on-site cover. The agreed rates for dispatch, with four (4) hours response to site are as in
Table 3, attached to each applicable Country Specific Support Annex. 

 Pricing and terms for this service available per
Table 3 within relevant CSSA will apply. 
  

	 	9.7	Preventive maintenance. 

 Preventive maintenance, when
requested, shall be scheduled and chargeable at agreed T & M rates as described in Table-2. 
  

	 	9.8	Disaster Recovery. 

 The Vendor shall charge MCI for actual
charges associated with the preparation of and in the execution of disaster recovery services under the agreed plan. As a general guidance, the charges for the time of FE’s to complete the task shall be at agreed emergency T & M rates as
described in Table- 2. 
 ANDA will comply. 
  

	 	9.9	First Line - On-site technicians. 

 The prices for first
line technician at Affiliate the MCI site are set forth in the applicable Country Specific Support Annex agreed for: 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 31 of 424342

  

	 	9.9.1	For 8*5, normal business hours Monday to Friday; 

  

	 	9.9.2	For 16*6, 6 AM to 10 PM, Monday to Saturday; 

  

	 	9.9.3	For 7/24, 365 days a year including weekends & holidays. 

 (The Vendor shall provide prices by Country / Region in the applicable Country Specific Support Annex with response times set forth in section 3.1 of this Schedule.) 
 Refer to pricing, service definition, availability, and terms per Tables 2 or 3 as required. 
  

	 	9.10	Second Level - Engineering Technical Support. 

 For the
Vendor to provide second level support to MCI, when such service is contracted, the price shall be agreed either as percentage of MCI purchase price of the deployment covered or based on the work-load assessed to provide such service. 
 Refer to pricing, service definition, availability, and terms per Table 7 in relevant CSSA. 
  

	 	9.11	On-site Consultant. 

 Price for on-site consultant for a
period of 3, 6 and 12 months is agreed as in Table 4 of each Country Specific Support Annex. 
 Refer to pricing, service definition,
availability, and terms per Table 4 of relevant CSSA. 
  

	 	9.12	Service ordering. 

  

	 	9.12.1	Elements of support services such as installation, on-site support during installation / testing, on-site consultant support, training, on-site dispatch under T & M and
developments / enhancements shall be requested through Work-packages. 

 ANDA understands. 
  

	 	9.12.2	TAC / Help Desk with advance replacement of parts, ownership / management of spares; are mandatory services, which shall be ordered by MCI through the issue of a Purchase Order
(P.O.) or a P.O. number. 

 ANDA understands. 
  

	 	9.13	Taxes. 

 Prices are exclusive of local taxes. 

ANDA understands. 

					
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	10.	REPORTING & REVIEW MEETINGS. 

  

	 	10.1	Reporting 

  

	 	10.1.1	Vendor shall provide MCI with periodic (up to monthly) performance reporting, according to the Performance Matrix, Table 5. Such reports shall be delivered to designated MCI
representative(s) in an easy to use format (e.g., Microsoft Office), and shall include, but not be limited to: 

  

	 	10.1.1.1	Mean Time Between Failure (MTBF); 

  

	 	10.1.1.2	Mean Time To Repair (MTTR); 

  

	 	10.1.1.3	Average response and restoration times; 

  

	 	10.1.1.4	Individual Support Element usage statistics, e.g. Product Support requests, Implementation Support requests, TAC, Spares Replacement, on-site Field dispatches etc;

  

	 	10.1.1.5	Post-mortem reports. 

 ANDA will comply. 

  

	 	10.2	Review Meetings 

 Vendor agrees to have regular (as
mutually agreed but tentatively every quarter) review meetings for evaluation of the support services. The GMPA review meetings shall focus on issues, problems and concerns during the period, 
 ANDA will comply. 
  

	11.	PERFORMANCE REQUIREMENTS (PR’s) 

  

	 	11.1	PR’s shall be defined and agreed prior to the GMPA. PR’s are outlined in Table 5. 

 ANDA will comply. 
  

	 	11.2	Performance, Retention and Improvement 

  

	 	11.2.1	Performance of Support. 

 Vendor’s performance of
Support Services shall be evaluated on Vendor performance, e.g. for: 
  

	 	11.2.1.1	delivery times for supply of the Products; 

  

	 	11.2.1.2	meeting of the Homologation / Product approval dates; 

  

	 	11.2.1.3	acceptance of the Products; 

  

	 	11.2.1.4	maintenance support; 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 33 of 424342

  

	 	11.2.1.4.1	telephonic response; 

  

	 	11.2.1.4.2	receipt of requested replacement of Products by overnight dispatch; 

  

	 	11.2.1.4.3	response to site of the technician when requested; 

  

	 	11.2.1.4.4	training courses (content & material), training provided by Vendor; and 

  

	 	11.2.1.4.5	occurrence of “Repeat Fault” already corrected etc. If a repeat fault is determined to occur due to design problem, Vendor agrees to provide interim solution by a
work-around and initiate action program for design correction. 

 ANDA understands. 
  

	 	11.2.2	Vendor’s performance of the Work shall be measured by comparing actual achieved performance against the relevant GMPA Performance Requirements (PR’s)

 ANDA understands. 
  

	 	11.2.3	Vendor agrees to negotiate in good faith the subject of performance penalties to apply should Vendor persistently fail to meet performance requirements. 

 Details regarding performance penalty amounts, etc, would need to be discussed further. However, ANDA will comply conditionally.

  

	 	11.2.4	Vendor shall provide monthly a summary of its achieved performance against each PR 

 ANDA will comply. 
  

	 	11.2.5	Performance Requirement Penalties 

 Should fail to meet
performance requirements as outlined under section 14, table 5 of this exhibit MCI reserves the right seek monetary credits for future equipment purchases or services. 
 ANDA will comply conditionally – agreement is subject to further discussion with MCI. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 34 of 424342

  

 The Tables and Schedules below will form a part of the Country Specific Support Annex 
 for the North American Region (USA, CANADA and Mexico only) 
 TABLE 1 
 TAC SUPPORT RATES 
 Pricing: 
  

	 	 1.
	 1st year TAC services
commencing on effective date of agreement—there will be [*] as noted below (refer to: * Note-1) during the initial year of service delivery; 

  

	 	 2.
	 2nd & subsequent
years pricing for all non-OnSite-based services (refer to: Note- 2 **) provided on a percentage of ‘installed-equipment base’ pricing basis, and per revised Tab!e-1 below: 

 TABLE -1 
 TAC / ON-LINE SERVICES &
SUPPORT RATES 
  

				
	 Total Network Value
	  	Pricing % (List Price)	 
	 [*]
	  	[	*]
	 [*]
	  	[	*]
	 [*]
	  	[	*]

 ANDA reserves the right to review and modify this pricing annually on the anniversary of the effective Purchase
Agreement date (date that Agreement is made effective). 
 * Note-1: 1st Year TAC Service Conditions & Limitations 
  

	1.	TAC services during initial year of Purchase Agreement will be provided at No Charge to MCI as requested herein. However, access to and provision of services by ANDA’s TAC
personnel to MCI staff during this initial 1-year period will be restricted as follows: 

  

	 	 o
	 Pricing is based on the understanding that as per section 3.4 of Schedule D of this GMPA, requests for TAC service to
ANDA will come through MCl’s Level 1 and 2 Operations support personnel who will have been adequately trained and familiar with the operation and configuration of ANDA’s products prior to contacting ANDA and who will reporting
issues/problems that need to be escalated to Level 3 support as defined in section 3.4 of the Schedule D. Requests for and service delivered for 1st and/or
2nd Level support will be charged to MCI at rates defined in Table-7 and billed quarterly. 

  

	 	o	Access to ANDA’s on duty TAC staff by MCl’s personnel will be limited to the lesser of. 

  

	 	a.	[*] per month (aggregate of all inbound and outbound calls to TAC); 

  

	 	b.	[*] total per month (aggregate of all inbound and outbound calls to TAC); 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 35 of 424342

  

	 	c.	Neither available hours per month nor calls per month accrue to any following months during this initial 1-year period (no rollover); 

  

	 	d.	Outbound calls to MCI from TAC will be made only in response to requests for such calls from MCI staff or in response to open-ticketed problems reported by MCI.

  

	 	•	 	 ANDA will alert MCI when either of these limits (‘a’ or ‘b’ above) is reached during any given month; ANDA reserves the right to charge MCI for
any calls beyond either of these two limits at rates as defined in Table-7; billing with call details for these additional calls will be issued on a quarterly basis; 

  

	 	•	 	 MCI will be responsible for managing which of their staff is authorized to access/contact ANDA’s TAC personnel during this initial 1-year period. During this
period, ANDA will accept all calls to TAC from MCI staff whether authorized by MCI or not – unless instructed otherwise by MCI in writing. 

 ** Note-2: ‘TAC’ Services Elements included: 
  

	 	1.	Customer login to “ACCeSS” online technical information; MCI usernames & passwords issued once Purchase Agreement executed; 

  

	 	2.	Advance replacements for defective in-Service spare units (next business day); per section 9.4.3, ANDA and MCI will share costs for shipping. 

  

	 	3.	Advance replacements for any failed units within initial 90 days of Standard ANDA product Warranty (next business day); 

  

	 	4.	Remote diagnostics (network/eqpt. access provided by MCI per GMPA) 

  

	 	5.	Installed-base audits to be performed quarterly by MCI; if audit not available to ANDA by MCI at time of billing, ANDA will bill for services in advance based on total value of all
applicable products shipped to MCI under this agreement; services payable and billings in advance on quarterly basis beyond initial year of Agreement. 

  

	 	6.	MCI and ANDA have agreed in previous discussions that MCI will purchase and manage spare equipment inventory per Section 9.3 Option-B of Schedule-D of the GMPA; no availability
of Option-A in this CSSA; 

  

	 	7.	Advance replacements issued to MCI for failed units will be invoiced at MCl’s then current discounted product prices if not returned to ANDAs designated repair center within 21
days of issue of replacement unit. 

  

	 	8.	ANDA TAC (ATAC) can be contacted on a 5x8 basis at: 

  

			
	 •   Direct:
	 	[408] 519-4861
	 •   Toll Free:
	 	[888] 561-ANDA (2632)
	 •   Email:
	 	tech-support@andanetworks.com

 ANDA TAC (ATAC) can be contacted on a 7x24 basis at: 
  

			
	 •   Direct:
	 	[408] 519-4930
	 •   Toll Free:
	 	[888] 561-XXXX

  

	 	9.	Single Point of Contact in ANDA for TAC services will be provided once ANDA is under contract with MCI. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 36 of 424342

  

 *** Note-3: Service & Support – Pricing Discounts: 
  

	 	1.	Pricing for OnLine-based service and support as described under Note-2 above and with limitations described under Note-1 above is provided in Table-1 above;

  

	 	2.	Pricing Discounts will apply for Total Network Value (TNV ) above [*] as follows: 

  

	 	•	 	 On billing amounts for TNV less than or equal to [*], [*] apply; Table-1 pricing applies; 

  

	 	•	 	 On billing amounts for TNV of greater than [*] but less than [*] – a [*] discount will be applied to that portion of the billing that applies to the TNV
greater than [*] but less than [*] 

  

	 	•	 	 On billing amounts for TNV of greater than [*] – a [*] discount will be applied to that portion of the billing that applies to the TNV greater than [*]

  

	 	3.	There will be no CAP on the TNV for billing purposes. 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 37 of 424342

  

 TABLE 2 
 RATES FOR EMERGENCY AND T&M ON-SITE ASSISTANCE – North American 
 Region (Canada,
USA, and Mexico) 
  

			
	 On-site Hours
	  	 Emergency & T&M On-site Rates

	8 AM to 5 PM Local time (M-F)	  	- [*] per hour and a part thereof for first
		  	[*] min charge);
		  	- [*] each additional hour
		
	5 PM to 8 AM Local time (M-F)	  	- [*] per hour and a part thereof for first
		  	[*] min charge);
		  	- [*] each additional hour
		
	Weekends and Holidays	  	- [*] per on-site hour and a part thereof.
		  	[*] charge)

 Notes: 
  

	 	1.	Hourly rates quoted portal-to-portal (rates apply to both on-Site & travel time); 

  

	 	2.	[*] minimum charge per individual callout (refer to Table 2). 

  

	 	3.	Best effort-based only response time to site; 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 38 of 424342

  

 TABLE 3 
 HOURLY RATES FOR CONTRACTED SITE ASSISTANCE – North American Region 
 (Canada, USA,
Mexico) 
  

									
	  	  	 Total Combined Site/Network Value
 Covered (based on List Price)
	  	     [*]    
	  	     [*]    
	  	     [*]    

	A.	  	[*]	  	[*]	  	[*]	  	[*]
	B.	  	[*]	  	[*]	  	[*]	  	[*]
	C.	  	[*]	  	[*]	  	[*]	  	[*]
	D.	  	[*]	  	[*]	  	[*]	  	[*]

 Notes: 
  

	 	1.	Contracted onsite maintenance services available/offered on annual term basis only; 

  

	 	2.	Pricing for this service per Table-3 above; 

  

	 	3.	Minimum annual charge for this service is the greater of: 

  

	 	•	 	 [*] charge per each site, 

  

	 	•	 	 [*] total. 

  

	 	4.	If no annual contract elected – charges for onsite services will be at T&M rates per Table-2. 

  

	 	5.	Services delivered under this agreement are subject to the terms of Schedule D-4 included herein and incorporated as a part of Schedule D. 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT
HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 39 of 424342

  

 TABLE 4 
 ON-SITE CONSULTANT CHARGE 
 North American Region (Canada, USA and Mexico)

  

			
	 Period
	  	 Rate per Month

	Continuous 3 months	  	[*] plus subsistence [*] per month
		
	Continuous 6 months	  	[*] plus subsistence [*] per month
		
	Continuous 12 months	  	[*] plus subsistence [*] per month

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED
AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 40 of 424342

  

 TABLE 5 
 AGREED PERFORMANCE REQUIREMENTS UNDER GMPA 
  

									
	PR No:	  	 DESCRIPTION
	  	 YEAR 1 PR
	  	 YEAR 1 PT
	  	 METRICS

	1	  	Delivery of equipment to Site by agreed dates, including Emergency orders.	  	[*] of deliveries on specified dates	  	[*] of deliveries on specified dates [*] of deliveries to be two days early.	  	Monthly average over rolling three months.
					
	2	  	Acceptance of Products after NVT/ORT	  	[*] by agreed dates	  	[*] by agreed dates. [*] to be, a week prior to project plan	  	
					
	3	  	Helpdesk / TAC Availability of technical response	  	[*] within agreed technical response times.	  	[*] within agreed time scales, [*] responses in better than agreed time-scales.	  	Monthly average over rolling 3 months.
					
	4	  	Resolution of service affecting problem.	  	[*] resolution in agreed times.	  	[*] within agreed time scales, [*] in better than agreed time- scales	  	Monthly average over rolling 3 months.
					
	5	  	Number of Dead on arrivals (DOA) down to Field Replaceable Unit level.	  	Less than two FRU’s out of every 100 units supplied i.e. less than [*]	  	Less than [*] of units supplied.	  	Monthly average over rolling three months (for all Sites worked during that period).
					
	6	  	Number of FRUs requested as advance replacement through RMA procedure, for on-Site used spares	  	Two or less FRUs outside of agreed time scales	  	[*] of FRUs to arrive at Site within agreed time scales. [*] of FRUs to arrive at Site within double agreed time scales. [*] of FRUs to arrive at Site within triple agreed time
scales	  	Monthly average over rolling three months (for all Sites worked during that period).
					
	7	  	Arrival of FE at Site within 4 hours, for Contracted on-site service.	  	 Two or less occasions of delay in response of not more than an hour of agreed response
 time.
	  	[*] within response times.	  	3 month average over rolling 6 months.
					
	8	  	Report availability within 24 hours of the request.	  	[*] times within agreed time.	  	 [*] within agreed
 time.
	  	

 Note: PT stands for Performance Target. 

[*] = CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 

					
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 TABLE 6 
 ESCALATION PROCEDURES 
 North American Region (Canada, USA and Mexico)

  

									
	 Problem Severity
	  	 First Level
 (hrs)
	  	 Second Level
 (hrs)
	  	 Third Level
 (hrs)
	  	 Fourth Level
 (hrs)

	 P1: Emergency
	  	1	  	4	  	8	  	24
	 P2: Major
	  	4	  	24	  	48	  	As appropriate
	 P3: Minor
	  	36	  	As appropriate	  		  	
	 P4: Query
	  	As appropriate	  		  		  	

  

	•	 	 First Level: 

  

	 	 ̈	Manager – ATAC; 

  

	 	 ̈	Customer Account Team (CAT) - Sales & SE Management 

  

	•	 	 Second Level: 

  

	 	 ̈	Director – ATAC; 

  

	 	 ̈	Director – Regional Field Service; 

  

	•	 	 Third Level: 

  

	 	 ̈	VP – Regional Services Support; 

  

	 	 ̈	VP – Technical Programs; 

  

	 	 ̈	VP – Operations 

  

	 	 ̈	Regional Business Team Sales Management 

  

	•	 	 Fourth level: 

  

	 	 ̈	Regional EVP 

					
	Global Master Purchasing Agreement	  	Schedule D - Maintenance and Support	  	Page 42 of 424342

  

 TABLE – 7 
 1st Or 2nd LEVEL TAC TELEPHONE SUPPORT RATES 
 North American Region (Canada, USA and Mexico) 
  

			
	 Service Description
	 	$ Per Hour or Portion
Thereof
	 8 AM - 5 PM M-F
	 	[*]
	 5 PM - 8 AM (evenings & Saturdays)
	 	[*]
	 Sundays & Holidays
	 	[*]

 Notes: 
  

	 	1.	Charges are hourly or a portion thereof. 

  

	 	2.	Charges for this service billable monthly. 

 TABLE
– 8 
 PRODUCT RETURN & REPAIR RATES 
 North American Region (Canada, USA and Mexico) 
  

			
	 Service Description
	  	$ Per Hour or Portion
Thereof
	 8 AM - 5 PM M-F
	  	[*]

 Notes: 
  

	 	1.	Charges are billed on an hourly basis or a portion thereof. 

  

	 	2.	[*] for Return and Repair services requested/provided for any out-of-warranty products. 

  

	 	3.	Rates are valid through 2004; rates are subject to change on anniversary date of GMPA. 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 

					
	 MCI
  
 Page 1 of 1
	 	

	 	 Services and Support Agreement
  
 Addendum: CCSA-: NA Region
  
 No. MCI0104C

  

 SCHEDULE D-1 
 SERVICE OFFERING: ATAC & REMOTE MAINTENANCE 
 Attached to and made a part of the GLOBAL MASTER PURCHASE
AGREEMENT (GMPA) including SCHEDULE D between ANDA Networks Inc. (“ANDA”) and MCI (“Customer”), ANDA contract number MCI0104C, dated JAN-1-2004 (the “Agreement”). 
  

	1.	DEFINITIONS 

 All capitalized terms used herein, but not
defined shall have the respective meanings assigned to said terms in the Agreement. 
  

	1.1	Problem Severity 

 ANDA defines three problem severity
classifications for Reported Problems aligning with TL9000 R3.0 standards. In order to classify a request, ANDA technical support personnel will confirm with Customer the impact of the reported problem to determine an appropriate classification.
Where parties disagree on the classification of a particular Reported Problem, Customer and ANDA technical contacts will undertake to discuss the problem with a view to reaching a mutually acceptable classification, where possible. 
  

	a.	Critical; Reported Problems that severely affect service, capacity/traffic, billing / statistics collection or maintenance capabilities and require immediate corrective
action, regardless of time of day or day of the week as viewed by Customer upon discussion with ANDA. 

  

	b.	Major: Reported Problems that seriously affect system operation, maintenance and administration and require immediate attention as viewed by the Customer upon discussions
with ANDA. The urgency is less than in critical situations because of a lesser immediate or impending effect on system performance, customers and the Customer’s operation and revenue. 

  

	c.	Minor: Reported Problems that do not significantly impair the functioning of the system and do not significantly affect service to customers. These problems are not traffic
affecting. 

  

	1.2	General Availability 

 “General Availability”
(“GA”) shall mean Identified hardened product that is available for general release to customers. Product is now volume manufactured and standard ordering procedures will apply with no further approvals required. 
  

	1.3	Maintenance Release Software 

 “Maintenance Release
Software” means existing general availability (“GA”), periodic and regular software releases provided by ANDA hereunder that primarily contains software fixes for a given GA Feature Release Software and the previous GA Feature Release
Software. 
  

	1.4	Feature Release Software 

 “Feature Release Software”
means the current GA major or minor level release and the previous GA major or minor level release software that primarily contains new software features and functionality. 
  

	1.5	Reported Problem 

 “Reported Problem” means an apparent
failure of a Product to materially function in accordance with the published specifications for such Product, which has been properly reported to the ANDA Customer Service Center. 
  

	1.6	First Level Support 

 First Level Support activities means the
process of verifying: 
  

	 	a.	The Product has been installed in accordance with ANDA installation specifications 

  

	 	b.	The desired application is supported by the Product 

  

	 	c.	All options have been configured properly to support the application 

  

	2	SERVICE DESCRIPTION 

 ANDA will provide Customer with this
Service Offering for a fixed annual fee set out in the “Service Charges” section for the Products listed in the “Products” section. This Service Offering may be provided for other Products or parts on a fee-per-service basis, at
ANDA’s then current rates. 
 ANDA’s TAC & Remote Maintenance service is designed to provide Customer operation teams with secondary
technical support following initial Customer performed First-Level problem isolation and analysis. The following are the service deliverables: 
  

	 	a.	Remote Phone Support 

  

	 	b.	Remote Access & Diagnostics 

  

	 	•	 	 Hardware Debugging 

  

	 	•	 	 Software Debugging 

  

	 	c.	‘ACCeSS’ On-Line Support Documentation and Software 

  

	 	d.	On-Site Intervention by a Technical Expert (Optional—additional charges apply) 

  

	2.1	Remote Phone Support 

 Access to ATAC & Remote Maintenance
service is provided 24 hours a day, 365 days of the year via ANDA’s Customer Service Center (“CSC”). The CSC can be contacted from anywhere in North America by dialling 1-888-561-ANDA (1-888-561-2632 x4930) or direct 1-408-519-4930.
Customers will be able to inform ANDA of problems in the Products (a “Reported Problem”); and take advantage of the technical support and advice for operation and maintenance of the Products. 
  

 Revision Date: 12th Oct 2004 
 Confidential and Proprietary 

					
	 MCI
  
 Page 2 of 2
	 	

	 	 Services and Support Agreement
  
 Addendum: CCSA-: NA Region
  
 No. MCI0104C

  

 If Customer’s service request cannot be processed immediately, Customer will be called back by ANDA, as
described in the “Service Level Targets” section below. 
 If the Reported Problem cannot be solved by means of Remote Phone Support, ANDA will
then attempt to solve the Reported Problem by means of Remote Access & Diagnostics. 
  

	2.2	Remote Access & Diagnostics (“RAD”) 

 If RAD is
required, ANDA will access Customer network or Product by means of a remote connection, if access is made available by Customer. 
 ANDA will then try to
determine the present state of the Products encountering the Reported Problem, conduct problem analysis and propose corrective action or a workaround for the Reported Problem. There are two diagnostic activities comprising RAD: 
  

	a.	Hardware Debugging – Remote isolation and analysis of suspected defective Hardware. Hardware debugging is performed on suspected faulty Hardware until confirmed faulty or
functional. If a part is identified as faulty. Customers will be directed to swap-out the defective Hardware with replacement hardware from Customers spares. Where remote debugging is not feasible in ANDA’s opinion, Customer may instead be
directed to replace and return the suspected Hardware to ANDA for testing according to the terms and conditions of the standard repair service. 

  

	b.	Software debugging is performed on product software suspected of being faulty. This includes isolating the software problem and implementing a work around solution or applying a
Maintenance Release Software version if available to correct the Reported Problem. 

 During the RAD, ANDA will notify Customer of its actions
and make reasonable efforts to avoid impacting traffic in the applicable Customer network. This includes coordinating maintenance windows with Customer. 
 If a Reported Problem cannot be solved by means of RAD and assistance by Customer’s on site staff, ANDA and Customer will consider the possibility of on-site intervention by an ANDA Product Specialist. 
  

	2.3	‘ACCeSS’ On-Line Support Documentation and Software 

 ‘ACCeSS’ On-line Support Documentation & Software provides access via the internet (www.ANDAnetworks.com) to support documentation and software related to ANDA Products, such as Product documentation, Product Change
Notifications (PCN’s) and Product Information Bulletins (PIB’s). 
  

	2.4	On-Site Intervention by a Technical Expert 

 An optional part of
this Service Offering is On-Site Intervention. The decision to have an ANDA Product Specialist on site must be mutually agreed to by both Customer and ANDA. The additional charges and payment for such an intervention must be agreed to in advance. In
the event of any disagreement, ANDA will continue to try to resolve the Reported Problem via Remote Phone Support and RAD. 
  

	3	SERVICE LEVEL TARGETS 

 ANDA will use reasonable endeavours
to provide the following response times: 
  

	3.1	Initial Response: 

 This is the time interval between
customer’s contact with ANDA and ANDA’s initial response by a Product Support Specialist: 
  

	•	 	 Critical – 30 minutes, 24 hours a day, 7 days a week 

  

	•	 	 Major – 1 hour, 24 hours a day, 7 days a week 

  

	•	 	 Minor – 4 hours, 8:00am – 5:00pm, Mon – Fri 

  

	3.2	Problem Neutralization; 

 This is the interval between ANDA’s
initial response to Customer and when ANDA aims to provide a work-around: 
  

	•	 	 Critical – 8 hours 

  

	•	 	 Major – Next Business Day 

  

	•	 	 Minor – Next Maintenance Software Release 

  

	3.3	Progress Report: 

 This is the time interval between ANDA’s
initial response to Customer and ANDA’s aim to provide an update on the Reported Problem, by telephone, email or fax: 
  

	•	 	 Critical – One update every 2 hours 

  

	•	 	 Major – One update every working week 

  

	•	 	 Minor – One update every 2 months 

  

	4	SERVICE LIMITATIONS 

 In addition to Section 7 of the
Support Services Agreement, for greater certainty, this Service Offering does not provide, and ANDA shall not be responsible for any of the following: 
  

	a.	ATAC & Remote Maintenance Service is limited to assisting with work around solutions only for Feature Release Software versions older than the previous GA Feature Release
Software. This assistance is provided up to a maximum of two years following the Manufacture Discontinued (“MD”) declaration of the Product Software. 

  

	5	CUSTOMER RESPONSIBILITIES 

 The following Customer
responsibilities are pre-conditions for ANDA’s Service Offering, and must be fulfilled prior to the delivery of this Service Offering: 
  

	a.	Customer shall provide First Level Support activities prior to contacting ANDA. 

  

	b.	Customer shall call the CSC and open a service request to receive TAC Remote Maintenance service. 

  

	c.	Customer shall maintain sufficient technical and service personnel who have completed at least the ANDA Operations and Maintenance training course for each of the Products, and who
are suitably experienced and able to assist in the provision of service on the Products in a professional and efficient manner, to the extent required by ANDA. ANDA reserves the right to audit the performance capabilities of Customer before agreeing
to a contract for ATAC & Remote Maintenance Service. 

  

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	d.	Customer shall maintain spares and test equipment, at levels calculated to meet Customer desired availability requirements for the supported Products. 

  

	e.	Customer shall maintain all Software at ANDA’s then-current General Availability Feature Release Software release, or one release back; which as such may change from time to
time. 

  

	6	ESCALATION 

 ANDA’s focal point for ALL Customer
escalation is through the Customer Service Center (‘CSC”). The CSC can be contacted from anywhere in North America by dialling 1-888-561-ANDA (1-888-561-2632) or direct 1-408-519-4930. 
  

	7	PRODUCTS 

 ANDA will provide Customer with this Service
Offering for the Service Charges, on the following Product types and quantities, for so long as ANDA has not ceased support for the Products: 
  

			
	 Product Types
	  	Qty
	 EE4000 – common, line cards, access.
	  	
	 EE4000LP – common, line cards, access.
	  	
	 ER2108 & accessories
	  	
	 ER2300 & accessories
	  	
	 ER2200 & accessories
	  	
		  	
		  	
		  	
		  	
		  	

  

			
	 Product Types
	  	Qty
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	
		  	

  

	8	TERM 

  

	a.	Effective Date: JAN-1 -2004 

  

	b.	Refer to GMPA for Term. 

  

	9	SERVICE CHARGES 

 Refer to pricing provided in Schedule D.

  

 Revision Date: 12th Oct 2004 
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 No. MCI0104C

  

 SCHEDULE D-3 
 SERVICE OFFERING: STANDARD REPAIR 
 Attached to and made a part of the GLOBAL MASTER PURCHASE AGREEMENT (GMPA)
including SCHEDULE D between ANDA Networks Inc. (“ANDA”) and MCI (“Customer”), ANDA contract number MCI0104C, dated JAN-1-2004 (the “Agreement”). 
  

	1	DEFINITIONS 

 All capitalized terms used herein, but not
defined shall have the respective meanings assigned to said terms in the Agreement. 
  

	1.1	Class A: 

 Product Change Notifications designated Class A
shall mean (and apply to) changes that are required to correct a product deficiency. 
  

	1.2	Class AC: 

 Product Change Notifications designated Class AC are as
per Class A changes, but impact only a limited or conditional application of the Product. 
  

	1.3	Form, Fit and Function: 

  

	a.	Form: The weight, density, chemical or material composition, size, shape, structure, appearance, protocol, pattern, composition, configuration, and marking/identification of
a product. 

  

	b.	Fit: The suitability or readiness of a product for a particular application, including environmental extremes, marginal parameters, physical and signal compatibility with
interfacing systems and surroundings, level of performance, safety margins, reliability, maintainability, and install ability. 

  

	c.	Function: The set tasks or purposes for which a product is used by the Customer, including all the tasks generally accepted for the product and those specifically designated
by the Customer. 

  

	2	Service Description 

 This Service Offering is included at no
charge during ANDA’s standard Product warranty period. For Products or parts outside of the equipment warranty period and not identified in the Products section, the Service Offering is available on a fee-per-service basis at ANDA’s then
current rates. 
 ANDA will provide Customer with this Service Offering for a fixed annual fee set out in the “Service Charges” section for the
products listed in the “Products” section. 
 This Service Offering is available Monday to Friday 8am to 5pm Pacific Time, excluding ANDA and
statutory holidays. 
 Once a Product is identified as defective or faulty, Customers are required to inform ANDA via either the Customer Service Center
(CSC) at 1-888-561-ANDA or via the ANDA web service (WWW.ANDAnetworks.com) and receive a Return Authorization number prior to the shipment of the defective Product to ANDA. Customer then returns, at its expense (refer to Schedule H for
modified terms), the faulty Product to ANDA’s Spare Part Management Center (“SPMC”), together with the description of the problem, at the following address: 
 ANDA Networks Inc 
 RA # XXXXXXXXX 
 Spare Part Management & Repair Center 
 1274 Geneva Drive 
 Sunnyvale, CA, USA 94089 
 Upon receipt in the SPMC, defective Customer Products will be examined, and the following actions will be taken: 
  

	a.	If, after thorough testing, a returned Product is found to be working within specification, ANDA reserves the right to charge Customer for testing and handling provided the Product
was not returned at ANDA’s request. In such instances a minimum charge of $500 (Five Hundred $USD) per unit may be levied. 

  

	b.	If on examination, the returned Product is found to be irreparable, ANDA will, following consultation with Customer, either return the Product to Customer without repair, or replace
the Product with a functional equivalent (if available) from refurbished stock, and charge Customer the purchase price of the replacement Product, or 

  

	c.	If paragraphs (a) or (b) are not applicable, ANDA will repair or replace (at its discretion) the Product. Replacements will be by a Form, Fit and Function compatible one
(may consist of replacement with a refurbished Product). 

  

	d.	Products will normally be returned at the current ANDA minimum revision level. Products received significantly below this revision may also have certain applicable Engineering
Change Orders (“ECO’s”) applied, as well as certain applicable Maintenance Software Releases. Customer is responsible of all consequences of such actions by ANDA. 

 If ANDA receives from Customer a Product with missing or mismatched components, ANDA will promptly notify Customer and identify the missing or mismatched components.
Turn around target times shall not apply in these instances. Upon such identification, Customer may, at its option, either: 
  

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	a.	Provide the missing or properly matched component to ANDA, or 

  

	b.	Request that ANDA prepare a quotation for the replacement of such missing or mismatched components. ANDA shall not proceed with any repair of the Product, or replacement of missing
or mismatched components, without Customer’s prior written approval. 

 After repair or replacement, the Product is returned (as
applicable) to Customer’s designated location via ground freight, unless Customer specifically requests expedited freight (additional shipping charges will apply). All repaired or replacement Products have a warranty of ninety (90) days,
or the remainder of the original outstanding warranty, or the Term specified in section 8(b) of this Schedule D-3, which ever is greater. 
  

	3	SERVICE LEVEL TARGETS 

 ANDA will use reasonable endeavours
to: 
  

	a.	Dispatch a repaired or replacement Product to Customer within fifteen (15) business days, 80% of the time, and within thirty (30) business days, 20% of the time, from date
of receipt within ANDA’s SPMC. 

  

	4	SERVICE LIMITATIONS 

 In addition to Section 7 of the
Support Services Agreement for greater certainty, this Service Offering does not provide, and ANDA shall not be responsible for any of the following: 
  

	a.	On-Site Replacement of faulty Products or parts 

  

	b.	Reprogramming or reconfiguring of node or card assembly 

  

	c.	Hardware and/or software updates other than at the initiative of ANDA for Class A and AC product bulletins only 

  

	d.	Repair of any Product that has been disassembled and/or modified by anyone other than ANDA. 

  

	e.	Standard Repair Service will be provided up to 36 months after Product is classified as Manufacture Discontinued. 

  

	5	CUSTOMER RESPONSIBILITIES 

 The following Customer
responsibilities are pre-conditions for ANDA’s Service Offering, and must be fulfilled prior to the delivery of this Service: 
  

	a.	Obtaining a return Authorization shipment number prior to shipping defective part to ANDA 

  

	b.	Proper packing and labelling of defective Products to ensure safe shipment to ANDA 

  

	c.	Arranging shipment and associated shipping costs for the return of Products to ANDA (refer to Schedule H, if applicable, for any modified terms). 

  

	6	ESCALATION 

 ANDA’s focal point for Customer escalation
is through the Customer Service Center (“CSC”). The CSC can be contacted from anywhere in North America by dialing 1-888-561-ANDA (1-888-561-2632 x4930) or direct 1-408-519-4930. 
  

	7	PRODUCTS 

 ANDA will provide Customer with this Service
Offering for the Service Charges, on the following Product types and quantities, for so long as ANDA has not discontinued or ceased support for such Products: 
  

			
	 Product Types
	  	Qty
	 EE4000 – commons, line cards, access.
	  	
	 EE4000LP – commons, line cards, accessories
	  	
	 ER2108 & accessories
	  	
	 ER3200 & accessories
	  	
	 ER2200 & accessories
	  	

  

	8	TERM 

  

	a.	Effective Date: JAN-1-2004 

  

	b.	Refer to GMPA for Term. 

  

	9	SERVICE CHARGES 

 Refer to pricing provided in Schedule D.

  

 Revision Date: 12th Oct 2004 
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 SCHEDULE D-2 
 SERVICE OFFERING: PRIORITYONE ADVANCE REPLACEMENT 
 Attached to and made a part of the GLOBAL MASTER PURCHASE
AGREEMENT (GMPA) including SCHEDULE D between ANDA Networks Inc. (“ANDA”) and MCI (“Customer”), ANDA contract number MCI0104C, dated JAN-1-2004 (the “Agreement”). 
  

	1	DEFINITIONS 

 All capitalized terms used herein, but not
defined shall have the respective meanings assigned to said terms in the Agreement. 
 Form, Fit and Function: 
  

	a.	Form: The weight, density, chemical or material composition, size, shape, structure, appearance, protocol, pattern, composition, configuration, and marking/identification of
a product. 

  

	b.	Fit: The suitability or readiness of a product for a particular application, including environmental extremes, marginal parameters, physical and signal compatibility with
interfacing systems and surroundings, level of performance, safety margins, reliability, maintainability, and install ability. 

  

	c.	Function: The set tasks or purposes for which a product is used by the Customer, including all the tasks generally accepted for the product and those specifically designated
by the Customer. 

  

	2	SERVICE DESCRIPTION 

 ANDA will provide Customer this Service
Offering for a fixed annual fee set out in the “Service Charges” section for the products listed in the “Products” section. This Service Offering may be provided for other products or parts on a fee-per-service basis, at
ANDA’s then current rates. 
 Prior to commencement of Advance Replacement service, ANDA will work with Customer to dimension the products as described
in the Products section below (the “Advance Replacement Inventory”). ANDA determines Advance Replacement Inventory based on the Maintainability section of Telcordia SR-TSY-000385, issue 1, 1986. The Advance Replacement Inventory to be
owned and held by ANDA will be adjusted accordingly on an annual basis based on changes within Customer’s network. 
 This Service Offering is available
Monday to Friday 8am to 5pm Pacific Time, excluding ANDA and statutory holidays. 
 Once a Product is identified as defective or faulty, Customer informs
ANDA via either the Customer Service Center (CSC) at 1-888-561-ANDA or via the ANDA web service (WWW.ANDAnetworks.com) and receives a Return Authorization number. ANDA will ship prepaid to Customer, the requested Advance Replacement part(s)
as defined in the Products section below, to a defined location in accordance with the “Service Level Targets” described below, in advance of receiving the defective Products) or part(s),. 
 Customer then returns, at its expense (refer to Schedule H, if applicable, for any modified Terms), the faulty Product to ANDA’s Spare Part Management Center
(“SPMC”), together with the description of the problem, at the following address: 
 ANDA Networks Inc 
 RA # XXXXXXXXX 
 Spare Part
Management & Repair Center 
 1274 Geneva Drive 
 Sunnyvale, CA, USA, 94089 
 If Customer fails to return the Replaced Product within Fifteen (15) Calendar Days from
date of Customer request for Advance Replacement Product, ANDA will charge Customer the replacement price for the Advance Replacement Product. 
 ANDA
transfers all right, title and interest in and to the Advance Replacement Product to Customer, and Customer transfers all right, title and interest in and to the Replaced Product to ANDA. 
 Upon receipt in the SPMC, Replaced Products will be examined, and the following actions will be taken: 
  

	a.	If, after thorough testing, a returned Product is found to be working within specification, ANDA reserves the right to charge Customer for testing and handling provided the Product
was not returned at ANDA’s request. In such instances a minimum charge of $500 (Five Hundred $USD) per unit may be levied. 

  

	b.	If on examination, the returned Product is found to be irreparable, ANDA will, following consultation with Customer, either return the Product to Customer without repair, or replace
the Product with a functional equivalent (if available) from refurbished stock, and charge Customer the purchase price of the replacement Product, or 

  

	c.	If paragraphs (a) or (b) are not applicable, ANDA will repair or replace (at its discretion) the Product. Replacement unit(s) will be Form, Fit and Function compatible
(may consist of replacement with a refurbished Product). 

 Customer should also note the following: 
 Advanced Replacement Products will normally be shipped at the current ANDA minimum revision level. Replaced Products received significantly below this revision may also
have certain applicable Engineering Change Orders applied (“ECO’s”), as well as certain applicable Maintenance Software Releases. Customer is responsible for all consequences of such actions by ANDA. 
 If ANDA receives from Customer a Replaced Product with missing or mismatched components, ANDA will promptly notify Customer and identify the missing or mismatched
components. Upon such identification, Customer may, at its option, either: 
  

	a.	Provide the missing or properly matched component to ANDA, or 

  

	b.	 Request that ANDA prepare a quotation for the replacement of such missing or mismatched 

  

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components. ANDA shall not proceed with any repair of the Product, or replacement of missing or mismatched components, without Customer’s prior written
approval. 

  

	3	SERVICE LEVEL TARGETS 

 ANDA will use reasonable endeavours
to: 
  

	a.	Deliver the Advance Replacement Product to a major center by the next Business Day, otherwise within two (2) Business Days, if the Customer informs the CSC and receives a
Return Authorization by 12:00pm PT (10:00am PT for dispatch to location other than in USA). 

  

	b.	Meet 99.9% availability of Advanced Replacement parts 

  

	4	SERVICE LIMITATIONS 

 In addition to Section 7 of the
Support Services Agreement for greater certainty, this Service Offering does not provide, and ANDA shall not be responsible for any of the following: 
  

	a.	This Service Offering will only be available for parts listed in the Advance Replacement Inventory table 

  

	b.	This Service Offering is only available until such parts have been declared Manufactured Discontinued (MD). At that time: (a) any existing MD parts will still be held in the
Customer’s spare part inventory, but they will not be replenished, (b) when the existing inventory is exhausted the parts will automatically be deemed to have been removed from the Advance Replacement inventory table below, and
(c) the service level targets will not apply. 

  

	c.	All Advance Replacement Products have a limited warranty of ninety (90) days, or for the duration of the original Product’s outstanding standard warranty period, or the
Term specified in section 8(b) of Schedule D (if it forms a part of this agreement), which ever is greater. 

  

	d.	In the event ANDA is informed of a potential quality problem that may adversely impact Advance Replacement inventory, ANDA may, at its discretion, delay the dispatch of replacement
part(s) until the problem is resolved. For each such event, ANDA will inform the customer of when an advance replacement product can be shipped 

  

	5	CUSTOMER RESPONSIBILITIES 

 The following Customer
responsibilities are pre-conditions for ANDA’s Service Offering, and must be fulfilled prior to the delivery of this Service: 
  

	a.	Providing and maintaining the Customer spares quantities as specified under Products in Section 7 (“Spares and Advanced Replacement Products Table”), as applicable.

  

	b.	Advance Replacement Products will normally be sent to Customer at the current ANDA minimum repair level, regardless of what level the Customer’s defective Product is. Customer
is responsible for any impact this may have. 

  

	c.	Provide ANDA with shipping address and contact for the Advance Replacement Product. 

  

	d.	Return of Replaced Product within Fifteen (15) Calendar days of Advanced Replacement request; 

  

	e.	Clearly identifying Return Authorization number on the outside packaging of each Replaced Product 

  

	f.	Providing a fault description with the return of each Replaced Product 

  

	6	ESCALATION 

 ANDA’s focal point for customer escalation
is through the Customer Service Center (“CSC”), The CSC can be contacted from anywhere in North America by dialling 1-888-561-ANDA (1-888-561-2632 x4930) or direct 1-408-519-4930. 
  
 

	7	PRODUCTS 

 ANDA will provide the Customer with this Service
Offering for the Service Charges, on the following Product types, for so long as ANDA has not discontinued or ceased support for such Products: 
  

					
	 Advance Replacement Inventory

	 Part Number
	  	 Held by
 Customer
	  	 Held by ANDA

	 EE4000: modules access, chassis
	  		  	
	 ER2200 & access.
	  		  	

  

	8	TERM 

  

	a.	Effective Date: JAN-1-2004 

  

	b.	Refer to GMPA for Term. 

  

	9	SERVICE CHARGES 

 Refer to pricing provided in Schedule D.

  

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 No. MCI0104C

  

 SCHEDULE D-4 
 SERVICE OFFERING: ONSITE FIELD SERVICE ENGINEER 
 Attached to and made a part of the GLOBAL MASTER PURCHASE
AGREEMENT (GMPA) including SCHEDULE D between ANDA Networks Inc. (“ANDA”) and MCI (“Customer”), ANDA contract number MC10104C, dated JAN-1-2004 (the “Agreement”). 
  

	1	DEFINITIONS 

 All capitalized terms used herein, but not
defined shall have the respective meanings assigned to said terms in the Agreement. 
  

	a.	“Field Replaceable Unit” (FRU) means a product part which can be replaced at Customer site. 

  

	b.	“Field Service Engineer” (FSE) means an ANDA employee or employee of a partner organization trained on the ANDA equipment. 

  

	c.	“Weekends” means Saturday and Sunday. 

  

	2	SERVICE DESCRIPTION 

 ANDA will provide Customer this Service
Offering for a fixed annual fee set out in the “Service Charges” section for the products listed in the “Products”, at the sites (the “Sites”) listed below. This Service Offering may be provided for other Products or
Sites on a fee-per-service basis, at ANDA’s then current rates. 
 This service is a supplement to the TAG & Remote Maintenance service.

 Access to Onsite Field Service Engineer service is provided 24 hours a day, 365 days of the year via ANDA’s Customer Service Center (“CSC”)
and the TAC & Remote Maintenance personnel. The CSC can be contacted from anywhere in North America by dialling 1-888-561-ANDA (1-888-561-2632 x4930) or direct 1-408-519-4930. Customers will be able to inform ANDA of problems in the
Products (a “Reported Problem”) and the TAC & Remote Maintenance service will be able to determine the need for Onsite Field Service Engineer. Onsite Field Service Engineer Service includes: 
  

	a.	Dispatch of Field Service Engineer to Customer Site 

  

	b.	On-Site maintenance activities necessary to maintain or recover the performance of the Products, as specified in the applicable Product manual. This may include replacement of Field
Replaceable Units (FRUs) and implementation of hardware and software updates. 

  

	c.	On-Site assistance to ANDA TAC experts for problem diagnosis 

  

	d.	A field service activity report 

  

	3	SERVICE LEVEL TARGETS 

 ANDA will use reasonable endeavours
to: 
  

	a.	Have a Field Service Engineer on Customer site according to the terms and conditions specified in the relevant Tables and sections within Schedule D: 

  

					
	 Days
	  	 Times
	  	 Response
 Time

	 Refer to Schedule D
	  		  	

  

	4	SERVICE LIMITATIONS 

 In addition to Section 7 of the
Support Services Agreement for greater certainty, this Service Offering does not provide, and ANDA shall not be responsible for any of the following: 
  

	a.	Repair of FRU’s on-site. 

  

	b.	Diagnosis of general network problems. Service is limited to TAC assistance on the Reported Problem for the reported equipment. 

  

	c.	Provision of sparing for FRU’s. 

  

	5	CUSTOMER RESPONSIBILITIES 

 The following Customer
responsibilities are pre-conditions for ANDA’s Service Offering, and must be fulfilled prior to the delivery of this Service: 
  

	a.	A current ATAC & Remote Maintenance Service Agreement must be in place for all the Products and Sites 

  

	b.	Designate a prime contact for this Service Offering 

  

	c.	Determine with ANDA the access (24 hours) arrangements for each Site and methodology for timely notification of changes 

  

	d.	Determine with ANDA the methodology to ensure timely notification of Customer designated Site contact changes 

  

	6	ESCALATION 

 ANDA’s focal point for customer escalation
is through the Customer Service Center (“CSC”). The CSC can be contacted from anywhere in North America by dialling 1-888-561-ANDA (1-888-561-2632) or direct 1-408-519-4930. 
  

 Revision Date: 12th Oct 2004 
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	7	PRODUCTS 

 ANDA will provide the Customer with this Service
Offering for the Service Charges, on the following Product types and quantities, for so long as ANDA has not discontinued or ceased support for such Products: 
  

							
	 Product Types
	 	 Qty
	 	 	 	 
	EE4000: commons, line cards, access.	 		 		 	
	ER2200 & access.	 		 		 	

  

	8	SITES 

 ANDA will provide the Customer with this Service
Offering for the Service Charges, at the following Customer Sites: 
  

							
	 Site Address
	  	 Contract #
	  	 	  	 
	  
	  	  
	  		  	
	  
	  	  
	  		  	
	  
	  	  
	  		  	
	  
	  	  
	  		  	
	  
	  	  
	  		  	

  

	9	TERM 

  

	a.	Effective Date: JAN-1-2004 

  

	b.	Refer to GMPA for Term. 

  

	10	SERVICE CHARGES 

 Refer to pricing provided in Schedule D.

  

 Revision Date: 12th Oct 2004 
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 No. MCI0104C

  

 Revision Date: 12th Oct 2004 
 Confidential and Proprietary 

 Amendment No. 1 to the Purchase Agreement between MCI WorldCom Network 
 Services, Inc. and ANDA Networks, Inc. 
 This Amendment No. 1 (the “Amendment”) is made and entered into as of October 17, 2005 (the “Amendment Effective Date”) by and between MCI WorldCom Network Services, Inc. (“Buyer” or “MCI”),
a Delaware corporation, with offices located at 2400 North Glenville Drive, Richardson, Texas 75082, on behalf of itself and for the benefit of its affiliates, subsidiaries, and/or divisions, and ANDA Networks, Inc. (“Seller”), a Delaware
corporation, with offices located at 1274 Geneva Drive, Sunnyvale, CA 94089. Capitalized terms not defined herein shall take on the meaning ascribed to them in the Original Agreement (as defined below). 
 WHEREAS, the Buyer and Seller previously entered into a Purchase Agreement dated as of November 15, 2004 (the “Original Agreement”).

 WHEREAS, the Buyer and Seller wish to amend the terms of the Original Agreement. 
 NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and conditions set forth herein, the parties agree as follows: 
 1. Amendment to Article 12 (Compliance with Law). Article 12 to the Original Agreement shall be deleted and amended in its entirety as set
forth below: 
 “ARTICLE 12 
 COMPLIANCE WITH LAW; HOMOLOGATION 
 12.1 Seller agrees and warrants that Seller and all of Seller’s Products
shall comply with all applicable permits and licenses and all requirements of applicable laws, orders, regulations and standards (“Provisions”) including, without limitation, Provisions relating to equal employment opportunity,
nondiscrimination based on race, color, creed, religion, sex, age, disabilities, or ethnic origin, wages and hours, occupational safety and health, and immigration. Seller agrees to indemnify and hold Buyer, its affiliates, subsidiaries, assigns and
intended beneficiaries harmless from and against all liabilities, claims, costs, damages (including, without limitation, punitive or special damages), losses or expenses (including attorneys’ fees and allocated in-house legal expenses) arising
out of the breach of this Article 12.1. 
 12.2 Export Law Control. 
 (a) The parties hereby acknowledge that the Products and technology or direct products thereof (hereafter referred to as “Products and
Technology”), supplied hereunder may be subject to export controls under the laws and regulations of the United States. Each party shall comply with such laws and regulations and agrees not to export, re-export or transfer Products and
Technology without first obtaining all required United States government authorizations or licenses. The parties each agree to provide the other 

 
such information and assistance as may reasonably be required by the other in connection with securing such authorizations or licenses, and to take timely
action to obtain all required support documents, and to make timely reporting of encryption exports as required (15 US CFR Part 740). Seller shall provide in a timely manner, the export classification of all products and technology or direct
products thereof, supplied. 
 (b) End-Use/User: The parties hereby certify that none of the Products and Technology supplied hereunder will
be exported, re-exported, or otherwise transferred: 
 (1) to a U.S. embargoed or highly restricted destination (15 United States Code of
Federal Regulations (“CFR”) Part 746); 
 (2) to any military end-user, or in any military end-use located in or operating under
the authority of any country identified in Country Group Dl under 15 CFR, Supplement No. 1 to Part 740 (15 CFR Part 740); 
 (3) to any
entity that is engaged in the design, development, production, stockpile or use of nuclear, biological or chemical weapons or missiles (15 CFR Part 744) or to support any known terrorist entities and/or terrorist activities as published in executive
order #13224 dated 9/24/01; and 
 (4) to parties on any of the U.S. Government’s lists of denied persons (15 CFR Part 764) without
first obtaining all required U.S. Government authorizations or licenses. 
 (c) Each party agrees to maintain a record of exports,
re-exports, and transfers of the Products and Technology for seven years and to forward within that time period any required records, at the other party’s request, to the applicable U.S. federal agency. 
 (d) Seller acknowledges that the transfer of Products and Technology, and associated documentation outside of the United States may be subject to the
specific approval of the applicable software suppliers and other suppliers. All such approvals, if applicable, shall be conditions precedent to any of the obligations of Seller hereunder respecting such Products and Technology and associated
documentation. 
 12.3 Homologation and/or Type Approval/Certification 
 (a) Seller shall comply with the provisions of all material national and international laws, treaties, ordinances, regulations, and codes in effect on the
Amendment Effective Date applicable to the locations in which the Products requested by MCI are installed pursuant to and in accordance with the terms of this Article 12.3, including without limitation any homologation and/or type
approval/certification requirements for such Products. Subsequent changes to such laws that increase the cost of an Order placed under this Agreement will require a good faith Change Order 

 
negotiation, which Seller and MCI agree to undertake. Seller shall indemnify MCI against all claims, proceedings, losses, and expenses arising as a result of
non-compliance with the requirements of this paragraph. 
 (b) Exhibit F, attached hereto and incorporated herein, details all current
and planned homologation and/or type approvals/certifications by Seller that are scheduled for implementation within one (1) year after the Amendment Effective Date, organized by country, including each product listing and relevant
certification number. Seller shall update this list and provide it to MCI on a monthly basis. 
 (c) Seller shall bear all current and future
homologation and/or type approval/certification costs for all countries in which Seller has current or planned homologation and/or type approval/certification plans set forth in Exhibit F as of the Amendment Effective Date. For all other
countries, Seller and MCI shall mutually determine an acceptable allocation of costs for such homologation. 
 (d) In the event that MCI
desires to use or operate a Product in a country in which the homologation and/or type approval/certification requirements for such Product may not yet be complied with by Seller, MCI shall notify Seller in writing. Seller shall respond in writing
to MCI within ten (10) days of such notification, indicating its intended action plan with regard to such Product being homologated and/or type approved/certified in such country (the “Homologation Action Plan”). The Homologation
Action Plan shall include the following: the relevant legal requirements, whether equipment may be tested before homologation is received, whether temporary homologation is available, and a proposed timeline for obtaining homologation based on the
requirements of the country in question and MCI’s requirements. MCI shall provide any comments to the Homologation Action Plan within five (5) days of receipt of the plan from Seller. During the period Seller is in the process of obtaining
homologation, upon request, Seller shall provide MCI with written updates of the progress. Prior to deployment, Seller agrees to obtain homologation and/or type approval/certification for Products that replace existing Products in those countries
where MCI currently uses or operates such Product to be replaced. 
 (e) Seller shall use its best efforts to meet the agreed timeline for
obtaining homologation and/or type approval/certification in a new country. 
 (f) Upon the request of MCI, Seller will provide, within five
(5) days of such request, copies of all homologation certificates for countries for which Seller has current homologation. 
 (g) Seller
shall produce Products and Services under a total quality process, such as ISO 9001/2. If ISO registered, Seller shall provide a copy of the certificate covering the function that produces the Product/Service. If not ISO registered, Seller shall
ensure that the process for design through production of a Product/Service is ISO compliant and is capable of review by a qualified quality auditor.” 

 EXHIBIT F 
 ANDA Networks Homologation Update - October 3, 2005 
  

																											
	 Country
	 	 Project
 Start
	 	NEBS 3	 	CE Mark	 	 EMC report
 Submitted
	 	 Safety report
 Submitted
	 	 Regulatory
 Submission
	 	 Approval
 Letter
	 	 Special
 Labeling
	 	 Ship Test
 Equipmt.
	 	 In-country
 Test Dates
	 	 Est.Date/
 Status
	 	 Chassis
 Model
	 	Interfaces
Certified
	Australia	 	4/21/05	 	Complete	 	Complete	 	2-May	 	2-May	 	6-May	 	20-May	 	Recvd.	 	No Phase 1	 	N/A-PH1	 	5/23/05	 	EE4000	 	GigE, 10/100
		 		 		 		 		 		 		 		 	22-May	 		 		 	COMPLETED	 		 	100FX
	Hong Kong	 	4/25/05	 	Complete	 	Complete	 	6-May	 	6-May	 	10-May	 	27-May	 	1-Jun	 	No Phase 1	 	N/A-PH1	 	6/6/05	 	EE4000	 	GigE, 10/100
		 		 		 		 		 		 		 		 		 		 		 	COMPLETED	 		 	100FX
	Japan	 	4/21/05	 	Complete	 	Complete	 	10-May	 	10-May	 	13-May	 	27-May	 	1-Jun	 	No Phase 1	 	N/A-PH1	 	6/6/05	 	EE4000	 	GigE, 10/100
		 		 		 		 		 		 		 		 		 		 		 	COMPLETED	 		 	100FX
	New Zealand	 	4/21/05	 	Complete	 	Complete	 	2-May	 	2-May	 	6-May	 	20-May	 	Excepts	 	No Phase 1	 	N/A-PH1	 	5/25/05	 	EE4000	 	GigE, 10/100
		 		 		 		 		 		 		 		 	AUS	 		 		 	COMPLETED	 		 	100FX
	Singapore	 	4/21/05	 	Complete	 	Complete	 	6-May	 	6-May	 	10-May	 	20-May	 	30-May	 	No Phase 1	 	N/A-PH1	 	6/1/05	 	EE4000	 	GlgE,10/100
		 		 		 		 		 		 		 		 		 		 		 	COMPLETED	 		 	100FX
	South Korea	 	4/25/05	 	Complete	 	Complete	 	10-May	 	10-May	 	13-May	 	20-May	 	31-May	 	6-Jul	 	Est. 9-5	 	Revised 9-22	 	EE4000	 	GigE,10/100
		 		 		 		 		 		 		 		 		 		 		 	Pending	 		 	
	Taiwan	 	4/25/05	 	Complete	 	Complete	 	10-May	 	10-May	 	13-May	 	20-May	 	30-May	 	No Phase 1	 	NA	 	6/20/05	 	EE4000	 	GigE,10/100

 Phase 1 - No action letters or summary requirements document to allow immediate shipping in-country with
government letter for Ethernet on private networksMaster Purchase and Sale Agreement

 Exhibit 10.37 
 CONFIDENTIAL TREATMENT REQUESTED 
 **** NORTEL CONFIDENTIAL **** 
 This MASTER PURCHASE AND SALE AGREEMENT No. 07-1280, including Exhibits A through Q/U, (Agreement) is entered
into on June 14th, 2007 (Effective Date) between Nortel Networks Inc., a Delaware
corporation, with offices at 4001 E. Chapel Hill, Nelson Hwy, Research Triangle Park, NC 27709, USA (Nortel Networks) and ANDA Networks, Inc. a Delaware corporation with offices located at 247 Santa Ana Court, Sunnyvale, CA 94085 (Seller).

  

	0	Introduction 

  

	0.1	Definitions 

  

	0.1.1	Affiliate means one or more of the following (a) a Joint Venture; or (b) an entity of which Nortel Networks Corporation, Nortel Networks Inc. or Nortel
Networks Limited owns between 20% and 50% of the voting securities or other control mechanism, or (c) an entity that is under common control with Nortel Networks Inc. or Nortel Networks Limited by between 20% and 50% of the voting stock, shares
or voting power of the entity and Nortel Networks Inc. or Nortel Networks Limited, and which may be located in the regions described in the attached Exhibit Q, as such Exhibit may be revised from time to time. 

  

	0.1.2	Backward Compatible means as defined by the SQRM 

  

	0.1.3	BCP (Business Continuity Plan) will have the meaning set out in Subsection 6.4.1. 

  

	0.1.4	Blanket Purchase Order means an order for Products without a Delivery Date, issued under this Agreement by Nortel or a purchasing Subsidiary or Affiliate that is a
valid order for Products only to the extent Releases are subsequently issued for specific quantities of the Products. 

  

	0.1.5	Business Day means any day other than a non-working day or statutory holiday observed in the jurisdiction where a right is to be exercised or an obligation to be
executed hereunder. 

  

	0.1.6	Changes and Change Order will have the meaning set out in Section 5 of this Agreement. 

  

	0.1.7	Confidential Information means information disclosed by Nortel or Seller to the other party that is designated at the time of disclosure as confidential (or like
designation), is disclosed in circumstances of confidence, or would be understood by Nortel and Seller, exercising reasonable business judgment, to be confidential. 

  

	0.1.8	Customized Hardware means Hardware which has been modified by Seller pursuant to the request of Nortel Networks, either pursuant to a Statement of Work under the
Development Agreement or as set out in the Specifications herein for Seller’s products for resale or OEM products. 

  

	0.1.9	Delivery Date means the P.O. or Release date for delivering to the FCA Delivery Location. 

  

	0.1.10	Delivery Location means Nortel customer site, unless otherwise agreed in writing on a case-by-case basis by the parties. 

  

	0.1.11	Design Acceptance means Nortel’s acceptance of a Product for commercial use after the Product has successfully completed the Design Acceptance Program described
in the SQRM 

  

	0.1.12	End User means any person or entity that purchases the Products from Nortel Networks or its Affiliates for its own internal use and not for resale or distribution.

  

	0.1.13	Epidemic Failure will have the meaning set out in Subsection 11.9 of this Agreement. 

  

	0.1.14	Firmware means machine-executable code resident in devices forming part of the Hardware. 

  

	0.1.15	FCA means free carrier (i.e., Seller delivers the Products, cleared for export, at the Delivery Location to the carrier nominated by Nortel), as set out under
the International Chamber of Commerce document, ÏNCOTERMS 2000, as amended or updated from time to time. 

  

	0.1.16	Field-Replaceable Unit (FRU) means replacement parts, sub-assemblies, circuit cards, modules and other electronic and mechanical assemblies that may be replaced
wherever the applicable Product is located (e.g., an end-user or Affiliate’s location). 

  

	0.1.17	Force Majeure means all acts or events beyond the reasonable control of a party. This definition shall not include any act or event that would have been reasonably
prevented by such party, or any act or event, to the extent that the effects of such act or event would have been substantially mitigated, by implementation of a Business Continuity Plan as required under Section 6.4, unless Seller demonstrates
that it has made a good faith effort to implement such a plan. 

  

	0.1.18	Hardware means the hardware and Firmware components of the Products. 

  

	0.1.19	Indemnified Party will mean the party receiving indemnity pursuant to Section 18.1 of this Agreement. 

  

	0.1.20	Indemnifying Party will mean the party providing indemnity pursuant to Section 18.1 of this Agreement. 

  

	0.1.21	Infringement Claim Liabilities will have the meaning set out in Section 18.1 of this Agreement. 

  

	0.1.22	Joint Venture means a business enterprise with a limited scope and duration between Nortel and a third party. 

  

	0.1.23	Maintenance Releases mean any published changes, additions or corrections to the Software that primarily include maintenance modifications. Maintenance Releases
undergo extensive regression testing, stress testing, and other tests to ensure that the release is reliable, has adequate performance, and that no new software defects have been introduced into the release. There may be a small number of feature
changes in an update if required in order to fix software deficiencies, but otherwise significant new functionality shall be deferred until the next Major Release. Maintenance Releases shall be Backward Compatible. 

  

 1 

 **** NORTEL CONFIDENTIAL **** 
  

	0.1.24	Major Release means any modifications to the Software that contain significant new features, changes or additions that provide additional value and
utility as a new product. Each new Major Release shall be Backward Compatible. 

  

	0.1.25	Manufacturing Licensee means a third party that has a written agreement with Nortel allowing the third party to (a) manufacture or integrate
Products and/or (b) lease, sell, sublicense or distribute Products, using Seller’s, Nortel’s or the licensee’s brand name, as applicable. 

  

	0.1.26	PEC means Nortel’s product engineering code. 

  

	0.1.27	Prices means the prices and rates for the Products and services set out in Exhibits A and D. 

  

	0.1.28	Product means Seller’s Hardware and Software products listed in Exhibits A and D that have achieved Design Acceptance, including related support
services (e.g., technical support and warranty repair and return). Product includes related Product Documentation and FRUs. 

  

	0.1.29	Product Acceptance means Nortel’s acceptance of an installed Product, based on the Product Acceptance Testing requirements set out in Section 2 of Exhibit E.

  

	0.1.30	Product Documentation will have the meaning set out in Section 15 of this Agreement. 

  

	0.1.31	Product Liabilities will have the meaning set out in Section 18.1 of this Agreement. 

  

	0.1.32	Product Warranty Period will have the meaning set out in Section 11.1 of this Agreement. 

  

	0.1.33	Proprietary Items has the meaning set out in Section 6.6 of this Agreement. 

  

	0.1.34	Purchase Order or P.O. means any order issued under this Agreement by Nortel or a purchasing Subsidiary or an Affiliate for the purchase of Products or Repair
Services. 

  

	0.1.35	Release means a written or verbal communication (confirmed in writing within 2 days), requesting a Delivery Date for a quantity of Products or Repair Services under a
Blanket Purchase Order. 

  

	0.1.36	Repair Period means a period of up to 10 business days for repair or replacement of a defective Product and return shipment by Seller to Nortel or its designee (e.g.,
customer) of the repaired Product or replacement Product, as applicable, unless otherwise agreed in writing by the parties. The Repair Period will commence on the date that Seller receives the defective Product from Nortel or Nortel customer at a
location designated in advance in writing by Seller. The Repair Period will end when Seller has delivered the replacement Product to a common carrier for return shipment. On a case by case basis, should Nortel desire a reduced Repair Period of up to
5 business days, then that reduced Repair Period requirement will be requested during Nortel’s request for and Seller’s issue of the RMA for the defective Product requiring the Expedited Repair service, in which case Seller will charge
Nortel an expedited repair fee as specified in Table D-2 of Exhibit D of this Agreement 

  

	0.1.37	Repair Services means (a) Hardware repair services described in Section 12 of this Agreement and (b) Software technical assistance described in
Section 14 of this Agreement. 

  

	0.1.38	Repair Services Pool means a stock of FRUs that will be maintained by Seller during the Term at a location to be agreed upon in writing by the parties. The Repair
Services Pool may consist of new FRUs or previously used FRUs, refurbished to conform to the Specifications. The size of the Repair Services Pool will be agreed upon in writing by the parties; provided, at a minimum it must be sufficient to provide
Nortel with FRU replacement Product within 10 business days of (as applicable) (a) Nortel’s request for a replacement, for which a fee may be applied by Seller as specified in Table D-1, Exhibit D of this Agreement (b) the end
of the Repair Period, if Seller is unable to repair a returned Product, or (c) the parties’ agreeing that the Product is in warranty but Uneconomical To Repair. 

  

	0.1.39	Replacement Rate (RpR) means the percentage of units of a Product purchased during any consecutive 12 months of the Term that Nortel returns to Seller because of a
defect of any kind, excluding no fault found returns, as described in Exhibit G, Subsection 2.7.7. 

  

	0.1.40	Software means software programs (in machine-readable object code) provided by Seller that provide basic logic, operating and user-related application instructions and
network management information for use with the Hardware 

  

	0.1.41	Sole Source Supplier will have the meaning in Section 6.3. 

  

	0.1.42	Specifications means the specifications in (a) Exhibit B (Part I) (including any security requirements), (b) Design Acceptance and Product Acceptance test
specifications and (c) specifications for installation and testing and reliability of the Products in the field. 

  

	0.1.43	Subsidiary means an entity that directly or indirectly (a) is controlled by Nortel Networks Corporation by fifty percent (50%) or more of the voting stock,
shares or voting power and which are listed in the attached Exhibit Q, as such Exhibit may be revised from time to time. 

  

	0.1.44	Tax means foreign, federal, state, provincial, local (e.g., sales, use, excise, value-added, goods and services) and all other taxes with respect to Nortel’s
purchases under this Agreement, except withholding taxes. 

  

	0.1.45	 Uneconomical To Repair (UTR) means that (a) a Product is beyond repair due to physical damage; (b) a Product cannot be changed, modified, or
upgraded from the current release of the Product to the next release acceptable to Nortel; (c) in response to a requested Product repair Seller characterizes the request as “no fault found” for the third consecutive time; (d) a
Product has 

  

 2 

 **** NORTEL CONFIDENTIAL **** 
  

	 	 
already been through the repair process three (3) times; or, (e) a Product has exceeded the limit placed on the number of repairs a Product may
undergo, as mutually agreed in writing by the parties. 

  

	0.1.46	Updates will have the meaning in Section 3. 

  

	0.2	List of Exhibits Included in this Agreement – 

  

			
	0.2.1	 	EXHIBIT A - PRICES, DISCOUNTS AND COST REDUCTIONS
	0.2.2	 	EXHIBIT B - PRODUCT SPECIFICATIONS, MARKING AND LABELING
	0.2.3	 	EXHIBIT C - DEMAND-PULL PROGRAM AND VENDOR MANAGED INVENTORY
	0.2.4	 	EXHIBIT D - TECHNICAL SUPPORT SERVICES AND REPAIR RATES
	0.2.5	 	EXHIBIT E - ACCEPTANCE PROGRAM AND TESTING
	0.2.6	 	EXHIBIT F - CHANGES
	0.2.7	 	EXHIBIT G - REPORTS
	0.2.8	 	EXHIBIT H - HARDWARE WARRANTY AND POST WARRANTY SUPPORT
	0.2.9	 	EXHIBIT H - ATTACHMENT 1 - SELLER’S PROCEDURE FOR RETURN OF PRODUCTS FOR REPAIR
	0.2.10	 	EXHIBIT I - TRAINING, MARKETING SUPPORT AND SOFTWARE TECHNICAL ASSISTANCE
	0.2.11	 	EXHIBIT J - DOCUMENTATION
	0.2.12	 	EXHIBIT K - HAZARDOUS MATERIALS REGULATIONS
	0.2.13	 	EXHIBIT L - LOGISTICS – EXPORT, TRADE AND SHIPPING REQUIREMENTS
	0.2.14	 	EXHIBIT M - DEBARMENT CERTIFICATE
	0.2.15	 	EXHIBIT N - SECURITY VULNERABILITY SUPPORT REQUIREMENTS
	0.2.16	 	EXHIBIT O - INFORMATION SYSTEMS SECURITY
	0.2.17	 	EXHIBIT P - List of Open Source software used by Seller and their license agreement
	0.2.18	 	EXHIBIT Q - AFFILIATES

  

	1.	Scope 

  

	1.1	In addition to Nortel’s purchasing under this Agreement, Nortel may notify Seller in writing that the Subsidiary or Affiliate named in the notice may purchase under this
Agreement. This Agreement will apply to all purchases of Products by the named Subsidiaries and Affiliates, as if each were “Nortel” and a signatory to this Agreement. Each purchase by a Subsidiary or Affiliate will create contractual
rights and obligations under this Agreement solely between the purchasing Subsidiary or Affiliate and Seller. The Subsidiaries and Affiliates listed in Exhibit Q are entitled to purchase under this Agreement, the parties may mutually agree to update
the Exhibit Q at any time. 

  

	1.2	Seller will notify Nortel about a new Seller product within [*] of Seller’s authorizing its general release. 

  

	1.3	Either party may research, develop, manufacture or market products or systems similar to the Products. If such products or systems are based on the intellectual property or
Confidential Information of the other party, the parties shall negotiate a separate licensing agreement prior to the researching, developing, manufacturing or marketing such products or systems similar to the Products 

  

	2.	Term – This Agreement will take effect on the Effective Date and continue in effect for [*] unless either Seller or the Nortel entity that signed this Agreement gives 60
days advance termination notice to the other party. 

  

	2.1	Termination and Continuation of Rights – The termination right in this Section 2 is in addition to, and not in lieu of, any other rights of the terminating party at
law or in equity or under this Agreement. 

  

	2.1.1	After this Agreement terminates, (a) all of Seller’s obligations to Nortel’s customers and end user customers will continue, and (b) Seller will allow Nortel
(i) to obtain Product support and maintenance from Seller (including Updates) for paid-for Products, and (ii) to provide the support and maintenance to Nortel’s customers and their end-user customers that have an effective support
agreement from Seller and Seller shall provide at a mutually agreed upon fee from Nortel sufficient training for Nortel to carry out the post-termination support and maintenance, including, but not limited to, troubleshooting guides, technical
bulletins, notification of known issues and security vulnerabilities, and training and access to advanced troubleshooting tools and knowledge management systems for the period that the described Products are still in the active lifecycle phase.

  

	2.1.2	If this Agreement is terminated for any reason, Nortel may issue a Purchase Order any time during the 180-day period after the date of termination, as long as Nortel takes delivery
of the Products ordered within 365 days of the date of termination based on a valid Purchase Order from Nortel. 

  

	2.1.3	The following sections 3.3, 11, 12, 14, 16, 18, 19, 21, 22, 23.1, 23.6, 23.7, 23.9, 23.12 and 23.13 shall survive the termination of the Agreement and will be effective after
termination. 

  

	3.	Grant of Rights – Seller grants to Nortel the non-exclusive, worldwide right to: (a) distribute, copy, have copied, license and sub-license the Software for use
with the Hardware; and (b) distribute, sell and resell the Hardware Nortel may sub-license the Software to end users in accordance with the software license terms and conditions on which Nortel licenses its own proprietary software (Nortel
Software Licence). The Software license grant includes at no additional charge all 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 
  

 3 

 **** NORTEL CONFIDENTIAL **** 
  

	 	 
patches, bug fixes and maintenance releases (“Updates”) for the current and next to most current release of the Software. Seller agrees that Nortel
will have the right to post Updates on its support web site for distribution to its customers in accordance with Nortel’s standard entitlement and distribution process. With every Update Seller will provide Nortel with validation suite of test
cases, as well as, fix identifications that Nortel can use for integration and regression testing. The validation suites must be the same as, or a superset of, the test cases used by Seller for its own software integration and regression testing.

  

	3.1	Seller will (a) make reasonable efforts to provide documented porting tools via applications release notes that will facilitate the conversion of existing Products to new or
modified Software interfaces, and (b) provide Software upgrade guidelines, training and assistance to Nortel as reasonably required by Nortel to provide Nortel’s customers with seamless Software upgrades. 

  

	3.2	Seller will notify Nortel promptly about any Updates Seller provides to Nortel. In addition, at no additional charge Seller will provide the same Updates, including a detailed
description and installation instructions, to Nortel within [*] calendar days of Seller’s providing an Update to Nortel. 

  

	3.3	Post-Termination Grant of Rights. Upon expiration of the term or termination of this Agreement, subject to the terms and conditions of this Subsection 3.3, Seller hereby
grants to Nortel, and Nortel hereby accepts, a worldwide, nonexclusive right to use, license, distribute, copy, reproduce, perform and display (publicly or otherwise) the Software, the Courseware (as defined in Exhibit I) and the Developed
Courseware (as defined in Exhibit I) for use solely with the Hardware purchased by Nortel, Nortel’s customers or Nortel’s end user customers (each a “Nortel Purchaser”) for so long as such Hardware is owned by and in use by such
Nortel Purchaser. Pursuant to Nortel’s own proprietary software license, the software license shall prohibit each Nortel Purchaser from (i) decompile, disassemble or otherwise attempt to derive the source code of the Software, except to
the extent expressly permitted by applicable law, 

  

	3.4	Restrictions. Except as expressly permitted herein in this Section 3, Nortel shall not (i) decompile, disassemble or otherwise attempt to derive the source code of
the Software, except to the extent expressly permitted by applicable law, but only after Nortel notifies Seller in writing (ii) copy or use the Software (including the Documentation) except as expressly permitted by this Section 3, or
(iii) re-license, sublicense, rent or lease the Software or use the Software for third-party training, commercial time-sharing or service bureau use. Except as expressly permitted herein in this Section 3, Nortel’s Software License
will prohibit each Nortel Purchaser from (i) decompiling, disassembling or otherwise attempting to derive the source code of the Software, except to the extent expressly permitted by applicable law; to the extent that Nortel is aware that a
Nortel Purchaser is decompiling, disassembling or otherwise attempting to derive the source code of the Software then Nortel will notify Seller in writing (ii) copying or using the Software (including the Documentation) except as expressly
permitted by this Subsection 3, or (iii) re-licensing, sublicensing, renting or leasing the Software or use the Software for third-party training, commercial time-sharing or service bureau use. 

  

	4.	Acceptance or Rejection of Products Delivered 

  

	4.1	If Products do not conform to the related P.O. or Release, Nortel must give Seller a detailed notice describing the nonconformity. Nortel shall give Seller [*] to replace, correct
or remedy the non-conforming product(s). Should Seller be unable to remedy the nonconformance Nortel may (a) reject all or part of the Products, (b) cancel all or part of the Purchase Order, and (c) return the Products at
Seller’s expense for a full refund of the purchase Price By Nortel’s notifying Seller that the applicable Product has successfully achieved Design Acceptance (as per Exhibit E) or Nortel’s paying for all or part of the Products under
a P.O. or Release, Nortel will not be waiving its right to reject such Products 

  

	4.2	Return of Products – At no additional charge Nortel will have the right to return any and all Products to Seller provided that the Products are unused and are not
subject to the cancellation criteria as specified in Exhibit C, section 8 – Cancellation of Purchase Orders 

  

	4.2.1	If Nortel returns Products to Seller in accordance Section 4.2 above, and if Nortel has already paid Seller for the Products, Nortel will have the right to request in writing
that Seller (a) issue a credit memo to Nortel for the amount paid for the returned Products; or, (b) within 60 days of Nortel’s written request remit the amount paid by Nortel for the Products. Seller will comply with Nortel’s
request. However, if Nortel has not paid Seller for the Products returned to Seller, then Seller will cancel any invoice sent by Seller for the Products. 

  

	5.	Changes – Seller must notify Nortel of all proposed changes that affect processes (e.g., a change in manufacturing location) or form, fit, function, performance or
Prices of Products (Changes) in accordance with the SQRM and Exhibit F. If requested by Nortel, Seller must make unchanged Product available for purchase until the first changed Products ordered have undergone Design Acceptance. If Seller implements
a Change without the described written notice, Nortel will not be obligated to pay for the Changes. 

  

	6.	Certification, Quality Control and Supply Management Requirements 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL
TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 4 

 **** NORTEL CONFIDENTIAL **** 
  

	6.1	Certification – Seller or Seller’s contract manufacturing partners will have, or be actively pursuing, the quality registration requirements as set forth in the
SQRM, Seller must obtain all certifications identified as being required by Nortel as listed in Exhibit B Section 2, 2.1 Certifications, during the first 90 days after the Effective Date. Seller will promptly notify Nortel of any loss of, or
change in, its certification status. 

  

	6.1.1	In addition to the quality certifications described above, Seller will conform to and maintain standards and certifications reasonably requested by Nortel from time to time and
agreed upon in writing by the parties, including, but not limited to, a common criteria certification for a particular class of Products, engineering model standards (e.g., capability maturity model), and standards that may be required in a country
into which a Product is being sold. Such agreement shall detail who is financially responsible for such certifications. 

  

	6.2	Quality Control and Reliability Requirements 

  

	6.2.1	All Products must comply with the Specifications. Nortel may request changes to the Specifications (e.g., changes in quality and reliability target metrics or customization of
Seller’s products to Nortel’s specifications) or may request that additional quality and reliability standards be met by Seller, based on requirements imposed by Nortel’s customers. 

  

	6.2.1.1	Seller will not unreasonably refuse to comply with a request or delay complying with the request and the parties will negotiate in good faith any amendments to Exhibits A and B to
include the new customized Product, amended Prices and new Specifications. 

  

	6.2.1.2	Seller will comply with the requirements set out in Nortel’s Supplier Quality Requirements Manual (SQRM), as it may be revised by Nortel from time to time and represents that
it has reviewed and understands the SQRM in that regard. 

  

 5 

 **** NORTEL CONFIDENTIAL **** 
  

 
Seller will test and inspect Products prior to shipment, using its testing and inspection procedures, which Seller will provide to Nortel upon request,
Seller will keep detailed test and inspection records and make them available to Nortel upon request, including but not limited to, details of test strategy, test coverage and trend data for Products, and regulatory compliance certification. In
addition (a) upon Nortel’s request Seller will demonstrate to Nortel’s reasonable satisfaction that a particular Product complies with any reliability data set out in the Specifications, and (b) Seller will provide Nortel with
(i) Test and evaluation (T&E) products under an ANDA T&E agreement for Nortel’s use in testing the ongoing reliability of Products under the reliability parameters of the Specifications, and (ii) any reasonable support
required by Nortel concerning the Products Seller provides, provided Nortel has a valid ANDA Service and Support Agreement in place. 
  

	6.2.2	Seller will provide Nortel with a quarterly summary report covering the items described in, and in accordance with, the SQRM and Exhibit G: such reports shall contain items as
detailed in Exhibit G. The report will be in a form reasonably acceptable to Nortel. 

  

	6.2.3	Seller will ensure that its product lifecycle management regime is consistent with industry best practices for the product group that includes the Products. In that regard, upon
Nortel’s request Seller will provide Nortel in writing, updated as applicable, with Seller’s strategies, plans and programs covering product development, product security, software integrity, engineering and product change management,
pre-defined product retirement/replacement and any other elements requested by Nortel and reasonably related to industry practices. 

  

	6.2.4	Within 7 days of discovery and confirmation, by Seller, Seller will notify Nortel of a (a) defect in design or manufacturing of Products, (b) malfunction of Products or of
Seller’s similar products, (c) failure of the Products to conform to the Specifications, or (d) Product being used in combination with other product(s) or services, causing or having the potential to cause a disruption in related
end-user services. Seller will remedy (a) through (c) and (d) (to the extent the use is not contrary to the design Specifications) under the warranties set out in Section 11. Seller must send such notification to the applicable
Nortel technical support and product management groups, using technical bulletins, product change notifications, or Security Vulnerability notifications (per Exhibit N), in writing or by email. Further, Seller will request Nortel’s written
acknowledgement of Nortel’s receipt of the notice, continuing to communicate the described notification for up to three formal notices to Nortel before Seller assumes such acknowledgement process is complete. 

  

	6.2.5	Purge Process – Seller must demonstrate capability to receive, acknowledge, execute, and reply with results re: purge notifications received from Nortel. Seller or its
certified manufacturer may demonstrate such capability to control non-conforming material through the maintenance of a current ISO9001:2000 registration. 

  

	6.3	Sole Source/Critical Supply – Within 30 calendar days after the Effective Date, at Nortel’s written request, Seller will notify Nortel in writing about (a) any
critical components used in the Products, (b) Seller’s third party supplier of such critical components and (c) whether or not such critical components are sole sourced. During the Term, Seller will notify Nortel, in writing, of any
changes to the critical components included in the original notice or any subsequent notice. If requested by Nortel, Seller will work with Nortel to find a substitute or alternative supplier. 

  

	6.4	Business Continuity Planning 

  

	6.4.1	Seller represents and warrants that it has developed and implemented an effective business continuity plan that will ensure that Seller is able to continue to provide Products when
the manufacture or delivery of Products is interrupted for any reason outside of Seller’s reasonable control (“BCP”) and will maintain and update the BCP at least annually during the Term for each of its manufacturing and operations
sites. Seller will perform a timely assessment after the occurrence of any event, other than national holidays, that may delay production or shipping of Products for a period of more than 5 calendar days. Seller will activate the BCP, if Seller
determines as a result of its assessment that a Seller site will be unable to produce or ship Products for a period of more than 5 calendar days. 

  

	6.4.2	The BCP will contain, at a minimum, provisions for (a) a risk assessment and business impact analysis, (b) a prevention/mitigation plan, and (c) a resumption of
services plan, including a recovery/restoration plan. The preceding will cover, but not be limited to, (i) Product documentation storage and protection (including, but not limited, to storage of design documents, tools, process and fixtures),
(ii) information systems security and redundancy, and (iii) demonstrating Seller’s ability to rapidly recover the loss of Product manufacturing facilities or Product delivery capability. 

  

	6.4.3	Seller will provide a copy of the BCP within 15 calendar days of Nortel’s request for the then-current BCP. 

  

	6.4.4	Seller’s implementation of the BCP will be at no additional cost to Nortel unless BCP remedies contain custom elements specifically requested by Nortel and previously mutually
agreed upon by both Nortel and seller. 

  

	6.4.5	At Nortel’s request Seller may participate in any tests implemented by Nortel or discussions initiated by Nortel for purposes of evaluating and coordinating and integrating the
business continuity plans of its suppliers with Nortel’s overall business continuity plan. As reasonably requested by Nortel during the Term, Seller will adjust the BCP to better conform to and integrate with Nortel’s business continuity
plan 

  

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	6.5	Inspection Rights – Nortel may inspect Seller’s facilities for Products during the facilities’ regular business hours. Nortel will give reasonable advance
notice of any inspection. However, Nortel must give at least forty-eight (48) hours’ advance notice to inspect a manufacturing facility and/or operations facilities. At its expense, Seller will provide whatever documentation is reasonably
required by Nortel to perform its inspection. Nortel may perform a quality assurance inspection of Seller’s manufacturing and/or operations facilities, if Nortel does not unreasonably interfere with Seller’s normal day-to-day operations.

  

	6.6	Traceability 

  

	6.6.1	Seller shall provide traceability and history information for the Products, including FRUs, sub-assemblies and component manufacturing lots in accordance with the SQRM.

  

	6.6.2	Records should be maintained by Seller in accordance with the SQRM and made available to Nortel Networks upon request. 

  

	6.6.3	In addition Seller shall maintain records that enable Seller to track a Product by its serial number to Nortel Network’s customer and the level of support that has been
purchased for each unit of Product. 

  

	7.	Ordering 

  

	7.1	Nortel will use Blanket Purchase Orders and Releases and/or Purchase Orders to purchase under this Agreement. At its discretion Nortel may issue Blanket Purchase Orders, Releases
and Purchase Orders by electronic means (e.g., fax, html or web ordering). As applicable, the additional ordering terms and processes set out in Exhibit C will apply for Products ordered under either the Demand-Pull Program or Vendor Managed
Inventory Program described in Exhibit C. 

  

	7.2	Blanket Purchase Order, Release or P.O. terms and conditions will be for administrative purposes only and invalid to the extent they conflict with this Agreement.

  

	7.3	Nortel’s issuance of a Blanket Purchase Order is not a purchase of Products or commitment to purchase any quantity of the Products identified in the Blanket Purchase Order,
unless otherwise specifically agreed upon in this Agreement (e.g., a Demand-Pull Program commitment). Seller will only ship or deliver Products to Nortel under a Blanket Purchase Order in response to Releases issued under the Blanket Purchase Order
(including Demand-Pull Triggers, described in Exhibit C, Part B). 

  

	7.4	Seller will accept Blanket Purchase Orders and Releases or P.O.s, if the orders or Releases comply with this Agreement. Seller will acknowledge acceptance or rejection of the orders
and Releases in writing (e.g., e-mail, fax web or html response) within [*] of its receipt of the order or Release. 

  

	7.5	Country of Origin Information – In addition to the country of origin identification requirements in Exhibit M, on the Purchase Order or Release acknowledgment, invoice,
and the shipment advise notice Seller will identify the country from which Products are shipped (as well as the country of origin), including no charge items and samples. 

  

	7.5.1	On or before the date of receipt of a Purchase Order or Release (as applicable), but at [*] days in advance of Seller’s changing the country of origin, Seller will notify
Nortel of any changes in the country of origin of applicable Products being shipped to Nortel or Nortel’s customer. 

  

	7.5.2	Seller will be solely responsible for all costs including fines, penalties related to seizures resulting from the incorrect or incomplete marking of any Product or its packaging, as
described in Parts II and III of Exhibit B unless specific fines and penalties are a result of Nortel specified packaging requirements for OEM or reseller products 

  

	7.6	Order Flexibility – For Products not being purchased under a Demand-Pull Program or Vendor Managed Inventory Program Nortel may, upon notice in writing increase the quantity of
Products set forth in a Purchase Order or a Release in accordance with the ordering flexibility matrix, if any, attributable to the affected Products in Exhibit A. Seller may reschedule or ship partial shipments for any changes made to Purchase
Orders in the event Nortel increases quantities of Product outside of the ordering flexibility matrix. 

  

	8.	Delivery 

  

	8.1	Delivery Date – The delivery location and Delivery Date for Products ordered under the Demand-Pull Program or Vendor Managed Inventory Program will be as set out in
Exhibit C. The Delivery Date for Products not ordered under the Demand-Pull Program or Vendor Managed Inventory Program in Exhibit C will be no more than [*] after receipt of Purchase Order. 

  

	8.1.1	Seller will deliver the Products at Nortel’s direction to either FCA Hong Kong or FCA Seller’s U.S. factory or warehouse to Nortel’s designated carrier. If Nortel
provides Seller with Nortel’s and/or Nortel’s customer’s delivery routing instructions or guides, Seller will ensure that it provides Nortel’s designated carrier with such instructions or further delivery requirements under the
guides. To the extent the routing instructions or guides add to or conflict in any way with the terms and conditions for delivery under this Agreement, the applicable instructions or guides will take precedence over this Agreement.

  

	8.2	Packaging – Seller will package the Products (including FRU’s) as described in accordance with the SQRM. In addition Nortel may reasonably request in writing
modifications to the packaging (e.g., change the size and external markings). 

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 Seller will package as a single unit all FRU components provided as replacements under Exhibit D. Any
custom packaging costs will be borne by Nortel. 
  

	8.3	Delivery Delay – Seller will notify Nortel of any anticipated delay in meeting the Delivery Date. If approved in writing by Nortel, Seller will, (a) make a partial
delivery of Products, (b) at Seller’s expense substitute functionally equivalent products for the delayed Products until the delayed Products are delivered, or (c) implement another type of workaround at its expense. Nortel may cancel
the affected Release or Purchase Order (i) if a Delivery Date delay occurs, or (ii) if Nortel’s customer cancels an order within 10 calendar days after the Delivery Date, as a result of the delay. Nortel will have no liability for the
cancellation and the cancellation will not affect Nortel’s other remedies under this Agreement. 

  

	8.4	Rescheduling Delivery Date – At no additional charge Nortel may reschedule a P.O Delivery Date once (one-time) to a date up to 6 months later from the original Delivery
Date 

  

	9.	Prices and Payments 

  

	9.1	Subject to Section 9.3, the Prices will (a) apply to all purchases under this Agreement, (b) be reviewed by the parties on a quarterly basis (including Seller’s
identifying Product road maps [i.e. planning] and cost trends), (c) include shipping to the FCA Delivery Location, and, (d) include packing. The Prices will be exclusive of all applicable Taxes (including VAT or duties). Seller will
implement cost reductions and pass on lower Prices to Nortel as set out in Part II of Exhibit A. If Seller and Nortel agree upon any Price changes in an amendment to this Agreement, in addition to the new Prices applying to those Products purchased
after the effective date of the amendment, the Prices will apply to Products that have been ordered (i.e., for which Purchase Orders and Releases have been issued) prior to the effective date, but not yet delivered by Seller.

  

	9.1.1	If any governmental authority imposes a Tax, Nortel will pay the Tax; provided, Seller includes the Tax as a separate line item on the invoice for the purchase that generated the
Tax. If the Tax is not included as a separate line item, the amount of the Tax will be deemed (a) to have been included in the Price for the Products and/or services purchased, and (b) paid in full when Nortel pays the applicable invoice.
Nortel will not be responsible for any taxes imposed upon Seller’s net income, net .worth, gross receipts, corporate existence or franchise. Seller will timely remit all the described Taxes to the proper taxing authorities. If Nortel or a
purchasing Subsidiary or Affiliate provides Seller with a tax exemption certificate, Seller will not invoice for the Taxes specifically exempted under the terms of the exemption certificate. Seller will reimburse Nortel to the extent Taxes paid by
Nortel are recovered by Seller from the taxing or governmental authority. To the extent that Taxes may only be refunded to Nortel, Seller agrees to cooperate reasonably with Nortel’s obtaining a refund or reimbursement of the Taxes. If Nortel
is required by law to withhold any tax with respect to a payment to Seller, Nortel will (i) withhold the appropriate amount from the payment, (ii) pay the withheld amount to the applicable authority, as required by law, (iii) pay
Seller the balance of the Price remaining after deducting the withholding, and (iv) furnish to Seller certified copies of tax receipts and any other documentation reasonably requested by Seller as proof of Nortel’s payment of the
withholding tax, 

  

	9.2	[*] – Seller represents and warrants that all of the prices and discount structures and warranties granted to Nortel under this Agreement [*] (a) If Seller offers [*] as
determined under Section 9.2, Seller must [*] (b) Whether or not Section 9.2 applies, if Seller [*] the Prices [*] 

  

	9.2.1	If either Section 9.2 (a) or (b) occurs, Seller and Nortel will enter into an amendment of Exhibits A and D of this Agreement to include the [*], including orders
Seller has not delivered. Nortel will receive a refund equal to the total difference between [*] under this Agreement from the date on which such [*] were offered until the effective date of the described amendment. Payment – Seller will
invoice Nortel at “Nortel Networks, Attn: Accounts Payable Dept., P.O. Box 80510, Nashville, Tennessee 37228” or such other address as Nortel or the purchasing Subsidiary or Affiliate may designate in writing to Seller. Seller shall
invoice Nortel for the aggregate purchase price of the Products upon acceptance of the Products, as defined in Section 4 above. Nortel shall pay to Supplier the full amount of any undisputed invoice or the undisputed portion of any disputed
invoice within [*] after receipt of invoice. 

  

	9.3	If Nortel notifies Seller that it disputes only part of an invoice, Seller will reissue any disputed invoice as 2 invoices, the first invoice for the undisputed amounts and the
second invoice for the disputed amount. Regardless of the reissue, the undisputed amounts payable will continue to be due within the Payment Period. If the reissued invoice is delivered to Nortel with less than 10 business days remaining before the
end of the Payment Period, the undisputed amounts payable will be due 10 business days from the date of delivery of the reissued invoice; provided, the invoice date on the reissued invoice is the same 

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   as the date of Seller’s original invoice. 
  

	 	 9.3.1
	 For avoidance of doubt if Seller is in material breach of this Agreement, without penalty or liability of any kind
(e.g.; late payment penalty), Nortel may hold all payments due and payable to Seller relating to such breach until Seller has cured the material breach.
All Prices and payments will be in U.S. currency unless otherwise agreed in writing by the parties. 

  

	9.4	Audit Rights – Upon 5 business days’ notice to Seller and during Seller’s normal business hours, Nortel (including any individual Affiliate or Subsidiary
purchasing under this Agreement) may audit and verify Seller’s compliance with Section [*] the reporting requirements hereunder, billing, operating environment and manufacturing facilities to ensure, among other things, that Seller is
maintaining adequate controls and security measures, that Seller’s billings to Nortel are correct, and that reports required under this Agreement are accurate. Seller will provide Nortel with access to information, facilities and personnel
relating to the Products (“Audit Subject Matter”), which may include, but is not limited to, 

  

	 	(a)	Information and data about: (i) Seller’s business practices and procedures; (ii) environmental law and regulatory compliance (iii) Seller’s controls and
security measures and procedures; (iv) Seller’s disaster recovery and back-up procedures, as detailed in the BCP; (v) any matter necessary to enable Nortel to meet applicable legal or regulatory requirements; (vi) billing data
and records relating to the Products; and, (vii) records of any kind related to the Products, including the information and data used to provide reports under this Agreement. 

  

	 	(b)	Access to (i) Seller’s facilities where the Products are being manufactured; and (ii) Seller’s personnel and subcontractors and vendors providing any of the
components of the Products. Seller will inform Nortel’s visiting representatives in advance about any facility safety and security rules. 

 Notwithstanding the preceding, Nortel will not be entitled to review any Confidential Information or proprietary information of Seller or a third party not directly related to the Products and all information received
by Nortel, any Affiliate or Subsidiary pursuant to an audit shall be subject to the confidentiality provisions of Section 16. 
  

	 	9.4.1	Seller Cooperation – During an audit, at Seller’s expense Seller will assist Nortel as reasonably requested. If requested by Nortel, at Nortel’s expense Seller
will install and operate audit software. Following an audit by Nortel, and at Nortel request, Seller will participate in any exit conference conducted by Nortel, including, but not limited to a meeting to obtain Seller’s concurrence with audit
findings. 

  

	 	9.4.2	Expenses – Unless otherwise provided in this Agreement, Nortel will bear its own expenses relating to any audit under this Section 9.6. Seller will refund any
overcharges Nortel discovers as a result of an audit. In addition Seller will reimburse Nortel for any reasonable audit expenses, if Nortel determines than any Product price invoiced by Seller and paid by Nortel was in excess of one hundred and ten
percent (110%) [*] 

  

	10.	Title and Risk of Loss – Seller represents that at the time of delivery of Products it will own all right, title and interest in (or possesses sufficient licenses to)
the Products being delivered and that such title was free and clear of all security interests or other liens and encumbrances. Title to (excluding Software title) and risk of loss of the Products will pass to Nortel upon delivery to the FCA point as
set for under Section 8 (Delivery). Title to and risk of loss of warranty replacement Products will pass to Nortel on at FCA point set for under Section 8 (Delivery) to Nortel. 

  

	11.	Warranty 

  

	11.1	Seller warrants that for [*] after shipment by Seller to Nortel or its customer (Product Warranty Period), the Hardware and the Software will be free from defects in materials and
workmanship and will conform to the Specifications. 

  

	11.1.1	Further, Seller warrants for the life of Products that a) the Products (i) are safe for normal use, (ii) present no abnormal hazards to persons or their environment, and
(iii) may be disposed of as normal refuse without special precautions; (b) the Products will function without any material service-affecting errors relating to date data and date-dependent data, (Date related problems will be given
Critical Problem resolution priority, as described in Section 14 of this Agreement) (a) Seller owns all of the rights necessary for Nortel to sell the Product; (b) the Products will have no design defects in regards to supplied
product specifications, (c) Seller will meet or exceed the Security Vulnerability Support Requirements set out in Exhibit N, attached to and incorporated in this Agreement. (d) RoHS/WEEE Directives. Seller warrants that, with respect to
the Products purchased by Nortel for resale into the European Union, such Products will comply with the European Union Directive 2002/95/EC for Restriction of Hazardous Substances (“RoHS Directive”) and Seller will comply with the European
Union Directive 2002/96/EC for Waste Electrical & Electronic Equipment (“WEEE Directive”). Seller shall defend, protect, indemnify and hold Nortel harmless from and against any and all losses, damages to persons or property,
injuries or death of persons, liabilities, claims, liens, demands and causes of action of every kind and character (including the amounts of judgments, penalties, interest, court costs and legal fees, including on appeal or review) incurred by
Nortel in connection with or arising out of the failure of any part, material or component of the Products purchased by Nortel 

  

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for resale in the European Union to comply with the RoHS Directive or the failure to comply with the WEEE Directive. 

  

	11.1.1	If Seller breaches the warranties under this Section 11.1.1, Seller will provide at its expense, as described in Exhibit H, (a) the Repair Services described in
Section 12 within the Repair Period and (b) replacement Hardware and Software. If Seller does not or cannot provide Repair Services within the Repair Period, Seller will replace the applicable Product from the Repair Services Pool.
Warranty replacement Hardware and Software must (i) be functionally equal to or better than the replaced units, (ii) be backward compatible, and (iii) meet the Specifications of the unrepairable Product. 

  

	11.1.3	Seller must correct warranty breaches under this Section 11.1 within 30 days of notice from Nortel, or Nortel may return the affected Products for a refund.

  

	11.2	Seller warrants that, other than the Radius, SSH and NET-SNMP software modules (the “ANDA Open Source Software”) the Software as delivered to Nortel:

  

	 	(a)	does not include any code (“Copy-left Code”) distributed under the GNU General Public License (GPL), the GNU Library General Public License (LGPL) or any similar license
(a “Copy-left License”); 

  

	 	(b)	does not include any other “open source” code (i.e., open source, freeware or free use software) (“Open Source Code”); and, 

  

	 	(c)	is not subject to any obligation imposed under a Copy-left License that: 

  

	 	(i)	could or does require, or could or does condition the use or distribution of such Software on, the disclosure, licensing, delivery or distribution of any source code for any portion
of such Software; and 

  

	 	(ii)	could or does otherwise impose any limitation, restriction or condition on the right or ability of Seller to use or distribute the Software. Except for the ANDA Open Source
Software, Software that does not conform to sub-part (c) will be known in this Agreement as “Contaminated Software”. 

  

	11.2.1	If Seller breaches the representation and warranty in this Section 11.2, Seller must immediately: 

  

	 	(a)	deliver the source code of the applicable Copy-left Code, Open Source Code and/or Contaminated Software to Nortel under the appropriate open source license; and

  

	 	(b)	at Nortel’s option: 

  

	 	(i)	immediately repair or replace, at Seller’s expense, the affected Software (e.g., so that in the case of Software that is subject to a Copy-left License the Software is no
longer subject to the terms of the applicable Copy-left License); and, 

  

	 	(ii)	reimburse Nortel the cost of distributing the repaired or replaced Software to Nortel’s customers through a field upgrade. 

  

	11.2.2	Notwithstanding the preceding, after Seller’s using best efforts to repair or replace, if Seller fails to repair or replace the affected Software with Software that it not in
breach of the warranty, Seller must promptly refund to Nortel the license paid by Nortel for the affected Software, and in addition Nortel may terminate this Agreement without further liability or obligation to Seller. 

  

	11.2.3	During the warranty period technical support fees will be of no charge to Nortel. 

  

	11.3	Repair and Replacement Warranty – Seller warrants that Product warranty repairs and replacements will be free from defects in materials and workmanship and will conform
to the Specifications for the longer of (a) the remainder of the Product Warranty Period, or (b) [*] from the date of Nortel’s receipt of a replacement or repaired Product. Seller warrants out-of-warranty repairs and replacements for
[*] from the repair date stamped on the Product. 

  

	11.4	Nortel may contract with third parties to repair or replace defective Hardware and Software. Seller reserves the right to qualify and certify the third party repair entity, not to
be unreasonably withheld, and will reimburse Nortel for all reasonable charges for third party repair and replacement. Nortel will look to the third party to warrant its repair or replacement. 

  

	11.5	The remedies in this Section 11 are in addition to all other remedies at law or in equity. 

  

	11.6	The warranties in this Section 11 will not cover (a) items normally consumed in operation (e.g., lamps and fuses), and (b) defects caused by mishandling, misuse,
neglect or improper testing or repair by Nortel. 

  

	11.7	Nortel may pass through to its customers the warranties set out in this Section 11. Seller agrees to fulfill the warranties directly to those customers (i.e., take full
responsibility for implementing the warranties), if requested by Nortel. 

  

	11.8	Seller warrants Products only as set out in this Agreement and disclaims all other warranties. 

  

	11.9	EPIDEMIC FAILURE WARRANTY 

  

	11.9.1	Seller warrants that for the expected life of a Product, as set forth in the Specifications, a Product will not experience Epidemic Failure. 

  

	11.9.2	“Epidemic Failure” means that the Product has experienced any nonconformance to the Specifications due to the same type of defect at i) a cumulative failure rate of more
than [*] or ii) a FITS (Failure In Time of Service) 

  

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rate of more than [*] whichever of i) or ii) is less, within (a) Nortel customers total installed base (“Installed Base”) or (b) a
particular release/version, manufacturing lot, or group of Products using particular subcomponents (“Subpopulation”). 

  

	11.9.3	If (i) an Epidemic Failure occurs, (ii) Seller becomes aware of the likelihood of an Epidemic Failure occurring in a Product, or (iii) it can be statistically proven
by Nortel that an Epidemic Failure will occur, Seller and Nortel will use their best efforts to understand the cause of the Epidemic Failure condition and, upon notice from Nortel, Seller will, use its best efforts to correct and eliminate the
Epidemic Failure as soon as possible by, at its expense, taking the following actions: 

  

	11.9.3.1	Removing all units or providing a field upgradeable solution of the Product for the Installed Base or the identified Subpopulation, as applicable; 

  

	11.9.3.2	Removing or providing a field upgradeable solution of the product for Nortel’s (and Affiliates’) storage locations of the Product or all units of the identified
Subpopulation, as applicable; 

  

	11.9.3.3	At Seller’s option, (1) replacing all the identified Products with replacement Products which contain the correction and conform to the Specifications or
(2) refunding payments made by Nortel for all the identified Products and canceling all invoices for the identified Product; (3) Providing seed stock units of Product in order to for a retrofit of the identified Products within 180 days
from the date the Epidemic Failure was declared. The number of seed stock units required will be calculated as follows: 

 A = B*C = Seed Stock Units 
 B = Material Cycle Time (Weeks) 
 C = D/E = Retrofit Rate 
 D = Number of units to be retrofitted 
 E = Change Completion Date – Implementation Date
(in weeks) 
  

	11.9.3.4	Reimbursing Nortel for out-of-pocket expenses directly related to management of Product replacement 

  

	11.9.3.5	Providing a workaround until a replacement Product is available. 

  

	11.9.4	In addition to all conditions in the subsections under 11.9.2, Nortel may cancel all outstanding P.O.s, Blanket Orders and Releases for the Products subject to Epidemic Failure
without further obligation. 

  

	12.	Repair Services – If Seller breaches a warranty, at no additional charge it will provide Repair Services to Nortel in accordance with Section 11 above and Sections
1 and 2 of Exhibit H. After the Product Warranty Period, Seller will provide the Repair Services to Nortel within the Repair Period for the charges described in Section 3 of Exhibit D. 

  

	12.l	If Seller fails for reasons within Seller’s reasonable control to return repaired Product or equivalent new replacement unit, such equivalent replacement unit shall conform to
the Specification by more than 7 consecutive calendar days after the last day of the Repair Period occurs, Nortel may charge Seller [*] per breach event. The preceding payment will not relieve Seller of, and is in addition to, Seller’s
obligation to repair or replace defective Products in accordance with Sections 11 and 12 of this Agreement 

  

	13.	Discontinued Product – Seller will not discontinue a Product (i.e., “manufacture discontinue”) without Nortel’s advance written consent in accordance with
the requirements of the SQRM. 

  

	14.	Technical Support – The parties will perform their respective duties as set forth in Exhibits D and I. Seller will provide Technical Support Services, as defined in
Section 3 of Exhibit I, during the Product Warranty Period at no additional charge. During the Term, after the Product Warranty Period expires, Seller will provide Technical Support Services under the terms of a service contract at the rates
set out in Exhibit D. 

  

	15.	Documentation – At no charge, Seller will provide ANDA Standard Product documentation for Nortel’s distribution to customers with each Product (Product
Documentation). Product Documentation will be branded with supplier’s logos and markings. Should Nortel require private labeling this will be covered under a separate OEM addendum to define inclusion of the SQRM requirements. For marketing
purposes Nortel may use, copy, modify and translate Seller’s promotional sales collateral and end-user materials and Product Documentation provided Nortel provides copies of source material modifications to Seller, Nortel will keep
Seller’s copyright markings and notices intact. 

  

	16.	Confidential Information - Each party will use reasonable care in holding the other’s Confidential Information in confidence and not disclose it to anyone except the
party’s employees. However, a party may also disclose the Confidential Information to third parties (e.g., Subsidiaries, Affiliates and subcontractors) who have a need to know for purposes of carrying out this Agreement and have agreed in
writing in advance to be bound by the confidentiality terms substantially similar to those of this Agreement. The obligations of this Section 16 shall survive termination of this Agreement for a period of 5 years. 

  

	16.1	Exceptions – Information is not protected if (a) a recipient can demonstrate through written documentation that it was already known; (b) it becomes known or
generally available to the public (other than by act of the recipient) after its disclosure; (c) it is disclosed or made available in writing to the recipient by a third party having a bona fide right to do so and without similar
confidentiality obligations; (d) it is independently developed by recipient, as demonstrated by its 

  

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business records; or (e) it is required to be disclosed by subpoena or other process of law. The recipient will notify the disclosing party promptly of
a subpoena or other process of law requiring disclosure. 

  

	16.2	Release of Information – Only with Nortel’s and Seller’s prior written consent may either party (a) advertise, make public statements or publish
information concerning this Agreement or a P.O. or the relationship between Nortel and Seller, or (b) use the name or trademark of Nortel with respect to any advertising, promotion, publicity, or representation that Seller may make in
connection with Seller’s business, services, or product lines. Both Nortel and Seller may not unreasonably withhold consent to such release. 

  

	17.	Hazardous Materials and Environmental Protection 

  

	17.1	Seller will comply with all applicable laws and government regulations governing hazardous and toxic materials and the protection of the environment (including, but not limited to,
those set forth in Exhibit K). In that regard, by way of example and not limitation, as required by law or government regulation, prior to shipment, Seller will notify Nortel about hazardous and toxic materials in Products. In addition to
Seller’s complying with all such applicable laws relating to hazardous materials, toxic materials and environmental protection, in accordance with Section 23.4, Seller will fully cooperate with Nortel to ensure Nortel’s compliance
with the applicable laws (e.g., Seller will provide Nortel with current Product information or Product certifications, if applicable). Seller will update the lists of hazardous and toxic materials annually. Upon Nortel’s request, in addition to
the lists and updates, Seller will inform Nortel whether Products contain materials that a handler or user of the Products might consider hazardous or toxic, whether or not the materials are hazardous or toxic under law. 

  

	17.2	Product recalls due to hazardous or toxic material content or quantity or due to non-compliance with environmental protection laws and/or regulations will be at Seller’s
expense. Nortel will cooperate with Seller to minimize Seller’s recall related expenses. If a recall occurs, Seller must provide Nortel with a workaround. Upon mutual agreement, the workaround will be (a) removing the offending hazardous
or toxic material and substituting a non-offending material, (b) removing the prohibited excess of hazardous or toxic material, (c) substituting a functionally equivalent product that does not contain the offending hazardous or toxic
material or (d) refunding Nortel the Price of the recalled Product. In addition with respect to any non-compliance with environmental laws and/or regulations, Seller will correct the non-compliance or substitute functionally equivalent product
that complies. Seller will indemnify Nortel and its customers in accordance with Section 18 below for their use, sale or distribution of offending Products. 

  

	18.	Indemnity 

  

	18.1	Indemnification – Seller will indemnify and hold harmless Nortel and its Subsidiaries and Affiliates (including their employees, officers and directors) from actions by
third parties, including any potential and actual fines, penalties, losses, costs, damages, injuries, claims, expenses or liabilities (a) resulting from injury or death of a person or damage or loss of property as a result of Seller’s
negligence or willful act or omission during performance of this Agreement, (b) caused by the Product, including strict liability and negligence per se (Product Liabilities), (c) claimed as a result of Seller’s breach of this
Agreement, (d) resulting from Nortel’s certificate of origin (for which Seller is responsible under Exhibit L) being deemed invalid by a government authority and/or unavailable at time of export by Seller, or (e) resulting from an
alleged infringement of third party rights in a Product (Infringement Claim Liabilities). The fines, penalties, losses, costs, damages, injuries, claims or liabilities resulting from Section 18.1 (a) through (e) will be known
collectively as Claims. Seller will not be responsible for indemnifying Nortel if the Infringement Claim Liability results solely from (i) the Product being designed or modified by Nortel, an Affiliate or Subsidiary, or
(ii) Nortel’s, Affiliate’s, Subsidiary’s or their respective customers’ use of the Product in combination with non-Seller products, which use is not reasonably foreseeable by Seller or contemplated by the Documentation,

  

	18.1.1	Further, Seller will indemnify Nortel and will hold Nortel harmless from any claim or liability and related costs (including legal fees) resulting from (a) Seller, its
employees or any third party claiming that Seller or a Seller employee has the status of a Nortel employee, including related employment benefits, and (b) Seller, its employees, or Nortel failing to withhold or pay, as applicable, employment
taxes with respect to Seller or its employees. Any decision to terminate a Seller employee shall be made solely by Seller and Nortel shall have no liability with respect to termination of a Seller employee and Seller shall indemnify and hold
harmless Nortel from any claim resulting from Seller’s terminating the employment of a Seller employee. 

  

	18.2	Responsibilities of Indemnifying Party – At its expense Seller will (a) defend against or settle Claims, and (b) pay related costs and attorneys’ fees.
Seller will have sole control of the settlement or defense of Claims, but Nortel or the indemnified Subsidiary or Affiliate may participate in the defense or settlement at its own expense. 

  

	18.3	Injunction – If Nortel is enjoined from using Products due to an Infringement Claim Liability caused by Seller, Seller at its expense must immediately provide Nortel
with a workaround. At the Seller’s discretion, the workaround will be (a) obtaining the right for Nortel and its Subsidiaries and Affiliates to use the Product as provided under this Agreement, (b) substituting a functionally
equivalent product that does not infringe, or (c) modifying the offending Product so that it no longer infringes, or (d) refunding Nortel the Price of the recalled Product. 

  

	18.4	 Nortel shall defend and indemnify Seller (including its employees, officers and directors) from actions by third parties, including any potential and actual fines,
penalties, losses, costs, damages, injuries, claims, expenses or liabilities 

  

 12 

 **** NORTEL CONFIDENTIAL **** 
  

	 	 
resulting from (a) injury or death of a person or damage or loss of property resulting from the negligence or willful misconduct Nortel, or any person
acting on its behalf. 

  

	18.5	The obligations under this Section 18 will survive the termination of this Agreement. 

  

	19.0	Neither party will be liable for any unforeseeable, incidental or consequential damages or for any loss of revenues, loss of profits, loss of goodwill or other forms of economic
loss, even if the party or its authorized representative has been advised of the possibility of the type of damages and notwithstanding any failure of the essential purpose of any limited remedy. However, this Section 19.0 will not apply to the
parties’ indemnification obligations under this Agreement, Seller’s liability for liquidated damages, if any, under this Agreement or a party’s breach of Section 16 (Confidential Information); 

  

	19.1	Notwithstanding Section 19.0 and without prejudice to any other rights available to Nortel under this Agreement, Seller’s liability under this Agreement is limited as
follows: 

 (a) Seller’s Infringement Claim Liability shall not exceed the greater of (i) the value of Nortel’s
purchases for the relevant calendar year or (ii) three million five hundred thousand dollars ($3,500,000) (“Infringement Claim Cap”). However, if a third party makes an Infringement Claim and subsequently makes a reasonable settlement
offer and Seller rejects such settlement offer and a judgment is entered in excess of the reasonable settlement offer then the Infringement Claim Cap shall be removed. Seller shall be solely responsible for the judgment and shall indemnify Nortel.

 (b) Seller’s liability for Claims resulting from injury or death of a person or damage or loss of property from Seller’s
negligence or willful acts or omission during the performance of this Agreement shall not exceed the greater of (i) the value of Nortel’s purchases for the relevant calendar year or (ii) three million five hundred thousand dollars
($3,500,000). 
 (c) Seller’s liability for its breach of Confidentiality shall not exceed the greater of (i) the value of
Nortel’s purchases for the relevant calendar year or (ii) three million five hundred thousand dollars ($3,500,000). 
 (d)
Seller’s liability for all other Claims shall not exceed the greater of (i) the value of Nortel’s purchases for the relevant calendar year or (ii) one million dollars ($1,000,000). 
  

	19.2	Nortel’s liability for breach of Confidentiality shall not exceed the greater of (i) the value of Nortel’s purchases for the relevant calendar year or (ii) three
million five hundred thousand dollars ($3,500,000). 

  

	20.	Insurance 

  

	20.1	During the Term Seller will maintain: 

  

	20.1.1	A comprehensive general liability insurance policy that (a) includes third party liability coverage, protecting Nortel and its Subsidiaries and Affiliates from property damage
or personal injury caused by Seller, (b) has a minimum combined single limit of 5 million U.S. dollars, (c) provides worldwide coverage, and (d) indicates on its face that it is primary insurance. Seller will name Nortel as an
additional insured on Seller’s comprehensive general liability policy. 

  

	20.1.2	Employer’s liability insurance with a minimum liability limit of [*] 

  

	20.1.3	Workers’ compensation, with the statutory requirement for coverage. (In the United States, Seller must carry statutory workers’ compensation coverage whether or not state
law allows Seller to elect not to carry coverage.) 

  

	20.1.4	If Seller’s performance under this Agreement will in any way involve Seller’s use of vehicles (e.g., automobiles or trucks), comprehensive automobile insurance for all
owned and non-owned vehicles, covering at minimum, bodily injury and property damage, with a minimum liability limit of [*] for each occurrence. 

  

	20.2	The comprehensive general liability policy will name Nortel and its Subsidiaries and Affiliates as additional insured parties. Seller cannot cancel or change a policy without at
least 30 days advance written notice to Nortel. 

  

	20.3	Within 10 business days after the Effective Date, Seller will furnish Nortel with a certificate of insurance and evidence of the required, paid-up coverage. The insurance policy
will be in addition to Seller’s indemnity under Section 18. 

  

	20.4	Nortel may request Seller to increase its coverage, if Nortel reasonably believes that Seller’s coverage is inadequate. 

  

	20.5	Non-Solicitation. During the term of this Agreement, and for a period equal to one (1) year after the expiration of this Agreement, neither Party shall either directly
or indirectly solicit, induce or recruit any of the other Party’s employees to leave their employment, or attempt to solicit, induce or recruit, employees of such other Party, either for itself or for any other person or entity. The foregoing
shall not apply to solicitations for employment directed at the general public. 

  

	21.	Notices – Notices will be given in writing by (a) fax, (b) courier service or (c) electronic mail (e-mail). Courier service notice is effective on the
earlier of 5 days from being deposited for delivery or the date on the mail or courier receipt. Fax and electronic mail notice are effective when the sender receives confirmation that the fax was sent or electronic mail 

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL
TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 13 

 **** NORTEL CONFIDENTIAL **** 
  

 received. A party will send notice to the delivery address or electronic mail address or fax number
of the senior counsels described below. 
  

			
	         SELLER:
	  	ANDA Networks, Inc.
		  	Attn: Robert Tick, VP Finance
		  	247 Santa Ana Court
		  	Sunnyvale, California 94085
		  	Telephone 408-519-4929
		  	Facsimile 408-519-4785
		  	E-mail: rtick@andanetworks.com
		
	 With copies to:
	  	
		  	John Liu
		  	CharterLaw Group
		  	750 Menlo Avenue
		  	Suite 340
		  	Menlo Park, CA 94025
		  	Telephone: (650) 799-4966
		  	Fax: (650) 289-9119
		  	E-mail : john@charterlawgroup.com
		
	         NORTEL:
	  	Nortel Networks Inc.
		  	4006 East Chapel Hill, Nelson Hwy.
		  	Research Triangle Park, NC USA 27709
		  	Attention: Greg Mcgrew, Counsel, Supply Management Law
		  	Fax: (919) 997 4495
		  	E-mail address: gmcgrew@nortel.com
		
	 with copy to:
	  	Nortel Networks Inc.
		  	2221 Lakeside Blvd.
		  	Richardson, Texas USA 75082
		  	Attention: Baiju Dalal, Supplier Relations Manager
		  	Fax: (972) 685-3461
		  	E-mail address: dalal@nortel.com

  

	22.	Governing Law – The laws of United States and the State of New York except for conflict of laws rules, will govern the Agreement. Application of the U.N.
Convention on Contracts for the International Sale of Goods is specifically excluded from this Agreement. 

  

	23.	General 

  

	23.1	Severability – If any provision of this Agreement is determined to be legally unenforceable or invalid, the remaining provisions will continue in effect. The parties
will substitute a provision that most closely approximates the economic effect and intent of the invalid provision. 

  

	23.2	Preferential Trade Agreement – Procedures – Seller will support Nortel’s qualifying Products for preferential trade treatment as set forth in Exhibit L.

  

	23.3	Debarment Certificate – Seller may be required by law to provide Nortel with a certificate about the Products, based on the then-current version of the form set forth in
Exhibit M. 

  

	23.4	 Compliance with Laws – Seller and its Products and services will conform to all applicable material laws and governmental orders and regulations in
effect at the time of shipment of Products or the performance of services, including but not limited to laws and regulations covering export control, as set out in Section 23.4.2 below. Notwithstanding the generality of the foregoing, Seller
specifically agrees that it will comply to the extent applicable with obligations under the following U.S. affirmative action regulations, as they may be amended (or their successor regulations or statutes): 41 CFR 60-1.4(a) and (b) (prohibits
discrimination on the basis of race, color, religion, sex or national origin); 41 CFR 60-250.5(a) (prohibits discrimination with regard to certain categories of veterans, including disabled veterans); 41 CFR 60-741.5(a)( prohibits discrimination
against qualified individuals with a disability); and, 29 

  

 14 

 **** NORTEL CONFIDENTIAL **** 
  

	 	 
CFR part 470 (ensures that employees who are covered by collective labor agreements that require the payment of union dues as a condition of employment are
aware that [i] they don’t have to be union members and [ii] their dues can be limited to just those amounts necessary for the administration of their collective labor agreements). In addition and as applicable, Seller agrees to comply with the
equivalent, if any of the preceding laws, in effect in any country in which Seller manufactures Products outside of the U.S. 

  

	23.4.1	Business Ethics – Seller represents that as a company it conforms to Nortel’s published supplier business conduct guidelines and standards, as they may be revised
from time to time, and which guidelines and standards Seller may access at Nortel’s web page. 

  

	23.4.2	Export Controls – In addition to its obligations under Exhibit L Seller will comply with all applicable import and export control laws and regulations of the countries
having jurisdiction with respect to the export of the Products and technology related to the Products. 

  

	 	(a)	Seller will ensure that its employees, agents and contractors comply with export laws and regulations and that the employees, agents and contractors understand what constitutes an
export under applicable laws and regulations, including, but not limited to, tangible and intangible transfers of Products or technology related to the Products and deemed exports (as “deemed exports” is defined and used in U.S. export
control law). 

  

	 	(b)	Further, if Nortel is OEM’ing Seller’s products, Seller shall implement a verification process to validate (and be able to demonstrate to Nortel) that Seller’s
employees, agents and contractors engaged in exporting Products or technologies related to the Products have complied with all applicable export control laws including, but not limited to, compliance with U.S. ‘deemed export’ regulations
related to technology exports and re-exports to foreign nationals. 

  

	23.5	Assignment – Neither party will assign or transfer this Agreement, or its rights or obligations, without the prior written consent of the other party. Consent will not
be unreasonably withheld or delayed. However, Nortel may assign or subcontract its rights or obligations under this Agreement to a Subsidiary with Seller’s consent or to a person or entity to which Nortel has seceded all or substantially all of
its business and assets to which this Agreement relates 

  

	23.6	Waiver – Unless waived and agreed in writing by the parties, no action or inaction by a party under this Agreement will constitute a waiver of a party’s
(a) rights or obligations under this Agreement, or (b) breach of this Agreement. 

  

	23.7	Independent Contractors – Under this Agreement Seller is an independent contractor. This Agreement does not create a joint venture, partnership, principal-agent or
employment relationship between Seller and Nortel. 

  

	23.8	Information Systems Security – If Nortel grants Seller access to Nortel’s information systems, Seller will safeguard the security of Nortel’s information
systems, as set out in Exhibit O, attached to and incorporated in this Agreement. 

  

	23.9	Incorporation of Exhibits – All exhibits attached to this Agreement are also incorporated in this Agreement. 

  

	23.10	English – All written communication concerning this Agreement or amendments or restatements of this Agreement will be in the English language. 

 

	23.11	Multiple Counterparts – This Agreement may be executed by the parties in multiple counterparts, each of which will be deemed an original and all of which will be one and
the same document. 

  

	23.12	Entire Agreement – This Agreement is the entire subject matter agreement of Nortel and Seller. 

  

	23.13	Force Majeure. Upon approval of Seller’s BCP plan, neither party shall be liable under this Agreement for any Force Majeure act or event. 

  

									
	ANDA Networks, Inc	 		 	Nortel Networks Inc.
					
	By:	 	 /s/ Charles R. Kenmore
	 		 	By:	 	 /s/ Scott Wolfe

		 	(Signature)	 		 		 	(Signature)
	Name:	 	Charles R. Kenmore	 		 	Name:	 	Scott Wolfe
		 	(Print)	 		 		 	(Print)
	Title:	 	President & CEO	 		 	Title:	 	SR CONTRACTS MGR.
	Date:	 	14 June 2007	 		 	Date:	 	June 14, 2007
		 	 

	 		 		 	

  

 15 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT A 
 PRICES, DISCOUNTS AND COST REDUCTIONS 
 Product shall be limited to Seller’s EtherReach 2000 Series. Product shall not include
Seller’s other product lines until the Nortel business unit in conjunction with Counsel has reviewed the necessity of modifications to Section 19.1 of the Agreement. 
  

																							
	Part I: Product List: products, Prices, and Discounts	  	[*]
			
	 Nortel Transfer Pricing Tables Dated March 26, 2007
	  	Year 1	  	Year 2
	 	  	 	 	 	 	 	  	Tier 1	  	Tier 2	  	Tier 3	  	Tier 4	  	Tier 1	  	Tier 2	  	Tier 3	  	Tier 4
	 ANDA CODE
	  	Anda Sub-Code	 	 Nortel PEC
	 	 Description
	  	<$1M	  	$1M-$4M	  	$4M-$6M	  	>$6M+	  	<$1M	  	$1M-$4M	  	$4M-6M	  	>$6M+
		  		 		 	ER2200 Bundled Kit (North American)	  		  		  		  		  		  		  		  	
	624-111-0290	  		 	NTC901AA	 	EtherReach 2200 (Ethernet to D53) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-320	 	 	EtherReach 2200 Power Supply + North American AC Power Cord	  	  	  	  	  	  	  	  
	  	623-363	 	 	EtherReach 2200 Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	682-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	692-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2200 Bundled Kit (UK)	  		  		  		  		  		  		  		  	
	624-112-0290	  		 	NTC901AB	 	EtherReach 2200 UK Version (Ethernet to DS3) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-322	 	 	EtherReach 2200 Power Supply + UK AC Power Cord	  	  	  	  	  	  	  	  
	  	623-363	 	 	EtherReach 2200 Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	682-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	692-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2200 Bundled Kit (EU)	  		  		  		  		  		  		  		  	
	 624-113-0290
	  		 	 NTC901AC
	 	EtherReach 2200 EU Version (Ethernet to OS3) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-323	 	 	EtherReach 2200 Power Supply + EU AC Power Cord	  	  	  	  	  	  	  	  
	  	623-363	 	 	EtherReach 2200 Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	682-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	692-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2200e Bundled Kit (UK)	  		  		  		  		  		  		  		  	
	624-114-0290	  		 	 NTC901BB
	 	EtherReach 2200e UK Version (Ethernet to E3) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-364	 	 	EtherReach 2200e Power Supply + UK AC Power Cord	  	  	  	  	  	  	  	  
	  	623-362	 	 	EtherReach 2200e Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	682-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	692-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2200e Bundled Kit (EU)	  		  		  		  		  		  		  		  	
	 624-115-0290
	  		 	 NTC901BC
	 	EtherReach 2200e EU Version (Ethernet to E3) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-363	 	 	EtherReach 2200e Power Supply + EU AC Power Cord	  	  	  	  	  	  	  	  
	  	623-362	 	 	EtherReach 2200e Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	682-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	692-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2200e Bundled Kit (China)	  		  		  		  		  		  		  		  	
	624-120-0290	  		 	 NTC901BD
	 	EtherReach 2200e China Version (Ethernet to E3) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-365	 	 	EtherReach 2200e Power Supply + China AC Power Cord	  	  	  	  	  	  	  	  
	  	623-362	 	 	EtherReach 2200e Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	682-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	692-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2108 Bundled Kit (North America)	  		  		  		  		  		  		  		  	
	 624-116-0290
	  		 	 NTC901CA
	 	EtherReach 2108 US Version (Ethernet to 8x0S1) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-340	 	 	EtherReach 2108 Power Supply + North American AC Power Cord	  	  	  	  	  	  	  	  
	  	623-353	 	 	EtherReach 2108 Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	681-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	691-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2108e Bundled Kit (UK)	  		  		  		  		  		  		  		  	
	 624-117-0290
	  		 	 NTC901DB
	 	EtherReach 2108e UK Version (Ethernet to 8xE1) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-345	 	 	EtherReach 2108e Power Supply + UK AC Power Cord	  	  	  	  	  	  	  	  
	  	623-352	 	 	EtherReach 2108e Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	681-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	691-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2108e Bundled Kit (EU)	  		  		  		  		  		  		  		  	
	624-118-0290	  		 	 NTC901DC
	 	EtherReach 2108e EU Version (Ethernet to 8xE1) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-346	 	 	EtherReach 2108e Power Supply + EU AC Power Cord	  	  	  	  	  	  	  	  
	  	623-352	 	 	EtherReach 2108e North Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	681-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	691-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	ER2108e Bundled Kit (China)	  		  		  		  		  		  		  		  	
	624-119-0290	  		 	 NTC901DD
	 	EtherReach 2108e China Version (Ethernet to 8xE1) Unit	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	  	622-347	 	 	EtherReach 2108e Power Supply + China AC Power Cord	  	  	  	  	  	  	  	  
	  	623-352	 	 	EtherReach 2108e Nortel Approved Software Version + User Manual	  	  	  	  	  	  	  	  
	  	681-002	 	 	Product Warranty of 18 months	  	  	  	  	  	  	  	  
	  	691-001	 	 	Service for Duration of 18 Month Warranty	  	  	  	  	  	  	  	  
		  		 		 	Software/Documentation CD-ROM	  		  		  		  		  		  		  		  	
	623-352	  		 	NTC901GB	 	EtherReach 2108e Nortel Approved Software Version + User Manual	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	623-353	  		 	NTC901GA	 	EtherReach 2108 Nortel Approved Software Version + User Manual	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	623-362	  		 	NTC901GD	 	EtherReach 2200e Nortel Approved Software Version + User Manual	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	623-363	  		 	NTC901GC	 	EtherReach 2200 Nortel Approved Software Version + User Manual	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
		  		 		 	AC & DC Power Supplies	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-181	  		 	NTC901PE	 	DC-DC compact converter for EtherReach 2000 series	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-170	  		 	NTC901QA	 	AC power adapter with North American AC power cord	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-171	  		 	NTC901QD	 	AC power adapter with China AC power cord	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-172	  		 	NTC901QB	 	AC power adapter with UK AC power cord	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-173	  		 	NTC901QC	 	AC power adapter with EU AC power cord	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
		  		 		 	Cables & Connectors	  		  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-165	  		 	NTC901PM	 	DS1/E1 patch cable assembly, 30ft, CNSO to stub (to DSX panel)	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-166	  		 	NTC901PN	 	DS1/E1 patch cable assembly, 50ft, CN50 to stub [to DSX panel)	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-167	  		 	NTC901PP	 	DS1/E1 patch cable assembly, 100ft CN50 to stub (to DSX panel)	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-160	  		 	NTC901PF	 	ER2108/ER2108e CN50 to 8xRJ4S converter	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
		  		 		 	Mounting Accessories	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	646-136	  		 	NTC901PA	 	19” mounting tray for EtherReach 2000 Series	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-141	  		 	NTC901PB	 	23” mounting tray for EtherReach 2000 Series	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	646-185	  		 	NTC901PH	 	ER2108/2108e wall mount bracket	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	648-186	  		 	NTC901PJ	 	ER2200/2200e wall mount bracket	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]	  	[*]
	Notes:	  		 		 		  		  		  		  		  		  		  		  	
	 *          Bundled prices include hardware and either US, UK, EU and Chinese AC
adaptor and Nortel Approved SW loads: Vers.2.9 for ER2108/e and ER220/e products. Also includes 67 day net payment terms.

	 **       A cost reduction of an additional 15% on hardware and software applies in Year Two
(as defined by 12 months from contract signing), only if Nortel achieves $1M+ of Year 2 purchase orders.

	 ***     Optional accessories are not included in the bundles and are
non-discountable.

 Part II: Cost Mitigation and Price Reduction – 
  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 16 

 **** NORTEL CONFIDENTIAL **** 
  

	 	(a)	Seller must use all reasonable efforts to minimize any costs related to the Products (e.g., returning commodity type components to suppliers or reducing cancellation costs to
suppliers). 

  

	 	(b)	Seller must reduce its costs during the Term by at least [*] (i.e., each consecutive 12 month period of the Term after the first 12 months from the Effective Date) and pass on
savings to Nortel in the form of proportionately reduced Prices. The volume discount [*] starts in Year 2 once Nortel has purchased [*] of product purchases for each of the product types e.g. 2108/2108e and 2200/2200e’s. For the avoidance of
doubt, the parties acknowledge and agree that the price list included in Exhibit A already reflects and satisfies the requirements of this Subsection (b). 

  

	 	(c)	Seller will provide a special demo discount to Nortel for any units required for pre-sales, training, interoperability, lab testing, or in-house Nortel requirements at a [*] in
Exhibit A- Product Price List Part I above. (This discount does not apply to [*].) 

 Part III: Order Flexibility 
 Pursuant To section 7.6 of this Agreement and based on the matrix below, Nortel may increase the quantity of the following described Products without
additional charge: Seller reserves the right to reschedule or ship partial shipments for any increases added prior to the last scheduled delivery date. 
 Product:            (TBD)                     
  

			
	 Number of Weeks Prior to the Last Scheduled Delivery Date
	  	 Percentage of Order Allowed to be Increased

		
	 0 -         
	  	    %*
		
	      to     
	  	    %*
		
	      to     
	  	    %*
		
	      to     
	  	    %*
		
	      to     
	  	    %*
		
	      to     
	  	    %*

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 17 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT B 
 PRODUCT SPECIFICATIONS, MARKING AND LABELING 
 References to telecommunications’ standards in this Exhibit B
will include amendments and replacements of the standards, as they occur from time to time during the Term. 
  

	PART I.	SPECIFICATIONS 

  

	1.	Document Identification: References to telecommunications standards in this Exhibit will include amendments and replacements of the standards, as they occur from time to time
during the Term. In the event of any conflict between the marking, labeling and packaging requirements set out in this Exhibit and those which may be set out in the Specifications, the requirements set out in the Specifications shall take
precedence. 

  

			
	 Document ID
	  	 Description and specific provisions

	Product Requirements Document
                                 (e.g., Nortel NPS XXXX, GS XXXX,
etc.)	  	Issue No. [TBD], dated MONTH YEAR as revised and updated from time to time
		
	Nortel Procurement Specification No. 00200, applicable to Products as identified by Nortel (i) in this Exhibit A, (ii) at the time of Product qualification (as described in the
SQRM), through checklists or otherwise, (iii) through technical notifications or (iv) through other notifications	  	Issue No. 2, dated April 2006, as revised and updated from time to time
		
	Nortel Supplier Quality Requirements Manual	  	Issue No. 4, dated October, 2006, as revised and updated from time to time

  

	2.	Certification – As needed, Seller will obtain the design certifications listed below for new or modified designs after production release. At Seller’s expense
Nortel and Seller will make joint submissions to the certifying regulatory bodies. However, Nortel will be responsible for any costs in excess of those for a solo submission. The parties will notify each other about design changes that might
invalidate a certification. The exposure will be included in the Change Notification process whether or not the changed or modified design will be in a production release. 

  

	2.1	Seller will obtain the following certifications and any other certification required by law: 

 CEMark 
 UK Type Approval 
 UL / CSA / EN Safety 
 FCC parts 15 and 101

  

	PART II.	PRODUCT MARKING AND LABELING 

  

	2.	Seller shall comply with the requirements as set forth in the SQRM. 

  

 18 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT C 
 DEMAND-PULL PROGRAM AND VENDOR MANAGED INVENTORY 
 Definitions – For purposes of Part A & B the following
definitions will apply: 
 “3PL” shall mean a third party logistics provider with whom the Seller will contract with for the
provision of warehousing services for the OEM Products Seller expects to sell to Nortel Networks when Nortel Networks issues a Demand-Pull Trigger. 
 “Demand-Pull Trigger” shall mean a Purchase Order or Release that is only sent by electronic or other written recorded means from Nortel Networks to the 3PL as the agent for Seller to deliver OEM Products. 
 “Electronic Means” shall mean any form of electronic communication, including e-mail, Electronic Data Interchange (“EDI”), Internet
Web based, fax, but excluding telephone. 
 “Forecast” shall mean the projected requirement for the OEM Products set out in
Attachment 1, attached to and incorporated in this Exhibit C. 
 “Hub” shall mean a storage facility or warehouse, owned and/or
managed by the 3PL, within close proximity of the System house set out in Schedule la, in which the Seller warehouses VMI Products prior to delivery to Nortel Networks. 
 “Lead-time” shall mean the length of the manufacturing process time between the start of a known requirement and the actual delivery of such OEM Products or VMI Products for replenishment as set out in
Attachment 1. 
 “OEM Products” means those Products described in Attachment 1. 
 “Safety Stock” shall mean the minimum level of OEM Products, as identified in Attachment 1, which Seller shall use best commercial efforts to
maintain in the Hub based upon consumption consistent with Forecast rates. 
 “VMI Products” shall mean the components or products
in Attachment 1, specifically applicable to VMI program, as may be amended in writing by the parties from time to time. 
  

	A	DEMAND-PULL PROGRAM 

 Demand-Pull Program
Forecast – By Electronic Means Nortel Networks will provide a monthly Forecast to Seller of Nortel Networks’ requirement for OEM Products for the following fifty-two (52) weeks. Seller will use its best commercially reasonable
efforts to meet Nortel Networks’ requirements for any quantity of OEM Products in a Forecast in excess of a previously issued Forecast. The Seller shall advise Nortel Networks if the Seller does not receive a Forecast within one month and seven
(7) calendar days of the previous Forecast. A Forecast is not a binding commitment to purchase and Nortel Networks may at any time change its Forecast for OEM Products. Products to which this Demand-Pull Program apply will be as set out at
Attachment 1 (to be completed and agreed in writing by the parties prior to implementation of the Demand-Pull Program). 
  

	2.	Target Products Total Stock – Target Product Total Stock means the total quantity of finished modules, dies, components and parts targeted (Target Finished Goods)
plus works in progress (Target WIP). The Product 52-weeks Forecast weekly run rate chart is attached to and incorporated in this Attachment 1. Seller will maintain a minimum of [*] of a Target Product Total Stock referred to as MIN SAFETY STOCK and
MAX SAFETY STOCK respectively. The parties will mutually agree in writing on the Target Product Total Stock and to any changes to the exact number of weeks to be maintained. 

  

	2.1	If the ACTUAL Finished Goods Stock (Actual FG STK) is inactive for more than [*] the parties will agree on a reasonable disposition of all or part of the Actual FG STK.

  

	2.2	Increase Target Product Total Stock – Seller will have the capability of increasing the then-current Target Product Total Stock by (a) [*] within [*] after Nortel
Networks’ written request for the increase, and (b) [*] within [*] after Nortel Networks’ written request. 

  

	3.	Delivery – Demand-Pull Program Products will be delivered FCA, Seller’s Hong Kong or Seller’s U.S. factory or warehouse, within 24 hours after Nortel Networks
issues the Release(s) to Seller. 

  

	4.	Non-Demand Pull PO – Nortel Networks may purchase Products included in the Demand-Pull Program by issuing a P.O. for the Products under terms of the Agreement rather
than the terms of the Demand-Pull Program. The Products purchased under the P.O. will count towards Nortel Networks’ purchases of Target Product Total Stock. 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 19 

 **** NORTEL CONFIDENTIAL **** 
  

	5.	Target Finished Goods Report – Seller will provide Nortel Networks’ designated purchasing department representative with a weekly written report detailing the
status of the Target Finished Goods. 

  

	6.	Disposition of the (i) Maximum Safety Stock Level due to inactivity described above at Section 2.1 or due to cancellation described at Section 8, in the event
of Nortel Networks liability, will be subject to the following: 

  

	 	a)	Delivery schedule for applicable Maximum Safety Stock quantities will be as agreed by the parties hereto. 

  

	 	b)	Nortel Networks’ total liability under the Demand Pull Program, including without limitation for Seller’s stock of finished goods, will not exceed (i) for the Demand
Pull Program, the Maximum Safety Stock Level maintained by Seller according to Attachment 1. 

  

	 	c)	The amount to be paid by Nortel Networks for agreed upon Maximum Safety Stock Level quantities, as applicable, will not exceed: 

  

	 	i)	Standard Product: 

  

	 	I)	finished goods @ [*] 

  

	 	II)	Work-In-Process @ [*] 

  

	 	III)	raw materials @ [*] 

  

	 	ii)	Non-Standard Product: 

  

	 	I)	finished goods to be negotiated on a case by case basis, [*] 

  

	 	II)	work in-process (to the extent it is unique to Nortel Networks) to be negotiated on a case by case basis, [*] which would have been paid for the work in-process if it had been
completed to finished goods; 

  

	 	III)	raw materials (to the extent it is unique to Nortel Networks) [*] (where [*] means [*] and limited to [*] held by Seller to meet the most recent four weeks of Safety Stock Level.

  

	7.	Cancellation – Nortel Networks may cancel the Demand-Pull Program in whole or in part by [*] advance notice to Seller. The current Blanket Purchase Order will be
cancelled and the parties will agree on a (a) disposition of the Target Product Total Stock as stated in section 6, and (b) Product delivery lead time not to exceed 24 weeks. 

  

	8.	Cancellation of Purchase Orders. 

 (a) Nortel may cancel any or all portions of a Purchase Order, for any reason whatsoever, upon written notice to Seller. In the event that Nortel cancels all or any portion of a Purchase Order within [*] prior to the scheduled delivery date
(except for cancellation contemporaneous with its termination of this Agreement pursuant to Section 2, 2.1.1, Termination), then Nortel will be liable and Seller may invoice Nortel for the following cancellation charges, subject to
Section 3.(b) below: (i) Seller’s labour costs and Seller’s quoted price (i.e., the price set forth in the costed bill of materials in Seller’s price quotation) for all assembly work in process necessary to manufacture the
Products in the cancelled Purchase Order, and (ii) Nortel’s purchase price for all finished Products manufactured pursuant to the cancelled Purchase Order. 
 (b) Notwithstanding the foregoing, Seller will use commercially reasonable efforts to mitigate Nortel’s liability under
Section 3.(a) for a period of [*] after receipt of notice of cancellation of a Purchase Order, including but not limited to (i) cancellation or rescheduling of its applicable Seller component purchase orders, (ii) reduction of its
component inventory through return-for-credit programs, and (iii) allocation of components to alternate customers. Seller will provide documentation of such mitigation efforts upon Nortel’s request. 
  

	9.	Lead Time – Seller will immediately advise Nortel Networks in writing of any requested change in the Lead-times for any OEM Products and will provide Nortel Networks
with a monthly update on the Lead-time for all OEM Products. 

  

	B.	VENDOR MANAGED INVENTORY PROGRAM 

  

	1.	Forecast – By Electronic Means Nortel Networks will provide a monthly Forecast to Seller of Nortel Networks’ requirement for VMI Products for the following
fïfty-two (52) weeks. Seller will use its best commercially reasonable efforts to meet Nortel Networks’ requirements for any quantity of VMI Products in a Forecast in excess of a previously issued Forecast. The Seller shall advise
Nortel Networks if the Seller does not receive a Forecast within one month and seven (7) calendar days of the previous Forecast. A Forecast is not a binding commitment to purchase and Nortel Networks may at any time change it’s forecast for VMI
Products. 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 20 

 **** NORTEL CONFIDENTIAL **** 
  
 Note this forecast has the same format as the Demand-pull forecast identified in Section A, but identifies the OEM products to be associated
to regional VMI Products to be kept in FCA VMI locations. 
  

	2.1	Purchase Orders – Nortel Networks will periodically issue Demand-Pull Trigger instructions to the Seller, or 3PL as the agent for the Seller, for purposes of ordering
VMI Products. 

  

	3.	Lead Time – Seller will immediately advise Nortel Networks in writing of any requested change in the Lead-times for any VMI Products and will provide Nortel Networks
with a monthly update on the Lead-time for all VMI Products. 

  

	4.	Engineering Changes 

  

	4.1	In the event a Change is initiated at the request of Nortel Networks for reasons other than non-compliance (such as new feature requests) to the specifications, Nortel Networks will
not be liable for costs associated with any upgrade or replacement of VMI product stored in the Hub, beyond the maximum level of agreed level of safety stock set out in Attachment 1 to this Exhibit C. 

  

	4.2	If a phase in – phase out product program impacts a VMI Product, Seller will use best commercially reasonable efforts to mitigate the potential liability of Nortel Networks for
affected inventory in the Hub. As needed, Seller and Nortel Networks will adjust Blanket Purchase Order quantity, the Safety Stock and the maximum levels may be adjusted and fine tuned to reflect the phase in – phase out events or constraints
agreed upon with respect to Seller’s mitigation responsibility. 

  

	5.	Hub Operation – The parties will agree upon the Hub and the 3PL responsible for managing the Hub for Seller. Nortel Networks may at any time, on reasonable notice to the
Seller, change the designated 3PL. In the event of a 3PL change, Seller will be responsible for ensuring that stocks of VMI Products and operation of the Hub is transferred to the new 3PL without any loss or disruption in service to Nortel Networks
in a time period acceptable to Nortel Networks. Upon Nortel Networks’ request and at no charge to Nortel Networks, Seller will conduct a stock check or other similar activity to be undertaken in the Hub and report the results to Nortel
Networks. 

  

	6.	Delivery and Invoicing – Seller will deliver VMI Products FCA Hub dock [*] after Nortel Networks issues Demand-Pull Trigger to Seller. Seller will ensure that 3PL is
responsible for providing Seller with notification by Electronic Means within [*] of shipping VMI Products to Nortel Networks. If the Hub is a bonded facility, Seller will provide Nortel Networks with the commercial invoice details for the relevant
bonded inventory within one working day of notification of the Demand-Pull Trigger. The United States Hub shall deliver VMI Products FCA within 24 hours. After July 1, 2007, the Hong Kong Hub shall deliver VMI Products FCA within 24 hours.

  

	7.	Stock levels in the Hub and Flexibility – At the Hub Seller will maintain VMI Products in stock at a level between the Safety Stock and maximum level set out in
Attachment 1. Nortel Networks will not be responsible or liable for any Products stored at the Hub in excess of the maximum level set out in Attachment 1. Seller agrees to use its best commercially reasonable efforts to maintain the Safety Stock
levels in cases in which Forecasts increase inside of the Lead-time. Nortel Networks may at its sole discretion increase Forecast outside of the Lead-time. Seller will ensure that all VMI Products, including Forecasted VMI Products and Safety Stock
held in the Hub, are in compliance with Seller’s then-current specifications for the Products and that Seller and the 3PL use strict “first-in/first-out” management. If a particular line item VMI Product in the Hub has not been
ordered under a Demand-Pull Trigger for at least 180 days, within a reasonable time after the 180th day, Seller will notify Nortel Networks to that effect, identifying the line item VMI Product and the last applicable Demand-Pull Trigger date. After
Nortel Networks’ receipt of the notice, Nortel Networks and Seller will agree in writing upon the disposition of VMI Products identified as per Demand Pull Section 6. 

  

	8.	Title and Risk of Loss – Title and risk of loss to a VMI Product will pass from Seller to Nortel Networks at the time that the VMI Product is delivered to Nortel
Networks’ carrier from the Hub dock. 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 
  

 21 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT C 
 ATTACHMENT 1 
 (Sample Product run rate format for use with standard Demand-Pull Program. Can be used to create a form for
use with Vendor Managed Inventory Program.) 
 WEEK:             

  

															
	 NORTEL
 PART NO
	  	 DESCRIPTION
	  	52-WEEKS
FORECAST	  	MIN
SAFETY
STOCK	  	 MAX
 SAFETY
STOCK/
	  	ACTUAL	  	ACTUAL	  	LEAD
	  
 CPC NO.
	  	  	Run Rate	  	  	Target FG STK	  	 FG STK
	  	WIP	  	TIME
		  		  		  	[*]	  	[*]	  		  		  	[*]

  

					
	 NORTEL NETWORKS
	  	  
	 	
	 APPROVAL:
	  		 	
	 DATE:                        
	  		 	
			
	 SUPPLIER APPROVAL:
	  	  
	 	
	 DATE:                        
	  		 	

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 22 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT D 
 TECHNICAL SUPPORT SERVICES AND REPAIR RATES 
  

	1.	Technical Support Services Rates – Seller’s rates for providing Technical Support Services, as outlined in section 3 of Exhibit I, for out-of warranty Products are
provided in Table D-1 below. 

 Technical Support Services for out of Warranty Products, will be provided to Nortel through a separate Service
and Support Agreement with Seller. 
 Table D-1 Technical Support Fees 
  

					
	 TIER
	  	 Total Network Value (TNV) *
	  	 Annual Charge as % of TNV

	 Tier-1
	  	[*]	  	[*]
	 Tier-2
	  	[*]	  	[*]
	 Tier-3
	  	[*]	  	[*]
	 Tier-4
	  	[*]	  	[*]
	 Tier-5
	  	[*]	  	[*]

 [ * Note: Total Network Value is the aggregate sum of all supported serviceable Products in the networks of
Nortel’s customers calculated at List Price ] A List of Serviceable Products is included here as Table D-1-A for reference: 
 Table
D-1-A 
 Serviceable Product List 
 EtherReach
2108, 2108e, 2200 and 2200e products. See Exhibit B for specific bundled part numbers. 
 Following the end of the Warranty Period, if Seller
fails to provide support as set out in Exhibit I, for the period of time support is not provided Seller will refund the applicable pro rata portion of the fees, for the specific Product(s) for which it has been determined that support has not been
provided by Seller, paid by Nortel for the support services. If Nortel has not yet paid for the period of time during which Seller has failed to provide support services, Nortel will not be obligated to pay that pro rata portion of fees that become
due for the period of time that includes the period during which support services were not provided. Further, if Nortel notifies Seller that Seller is failing to provide support services for which it is obligated hereunder, and within
  30     days of receipt of written notice Seller does not cure the failure (to the extent possible) and demonstrate to Nortel’s satisfaction that Seller will provide support services, as 

 

 [*]=CERTAIN INFORMATION ON
THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 23 

 **** NORTEL CONFIDENTIAL **** 
  
 
needed in the future, Nortel may without further notice (a) terminate the support services as of the date of the notice without liability or further
obligation. and, (b) if it paid for support services in advance, obtain a refund of all fees paid and applicable to support Seller was obligated to provide after the date Seller first failed to provide services. 
  

	2.	Repair Locations and RMA Contact Number and “Return To” Location 

  

	 	•	 	 Current Repair location is: 247 Santa Ana Court, Sunnyvale, CA, USA 94085 

  

	 	•	 	 RMA Contact # is: 1-408-519-4861 -or- 1-888-561-2632 

  

	 	•	 	 Return To Address: this address varies and will be provided to Nortel caller at time that RMA is provided 

  

	3.	No Fault Found, Emergency Advance Exchange and Out of Warranty Replacement Services and Repairs 

  

	3.1	Replacement Service – At Nortel’s request, Seller will deliver replacement Products, including FRU’s, after the expiration of the applicable Warranty Period.
The prices for replacement FRU’s are set out in Section 3.3 below Nortel will pay freight expenses on the returned Product. Seller will pay the freight expenses for the shipment of replacement Product. 

  

	3.2	No Fault Found – Charges for no-fault-found in Products submitted under Section 2.8 of Exhibit H of this Agreement, unless otherwise agreed herein, will be
Seller’s standard charges for testing and packaging the returned NFF Product(s), as set out in section 3.3 below. 

  

	3.3	Out of Warranty Repair Services Rates 

 Seller will
provide Repair services under the terms of an extended warranty agreement at the rates shown in Table D-2. 
 Table D-2 Extended Product
Warranty Fees 
  

					
	 	  	Years*	  	 Annual Charge as % of TNV

	 1
	  	Yr-1	  	[*]
	 2
	  	Yr-2	  	[*]
	 3
	  	Yr-3	  	[*]
	 4
	  	Yr-4	  	[*]
	 5
	  	Yr-5	  	[*]

	 	

 *Note: Years is the term of the extended warranty agreement
purchased by Nortel. 
 At Nortel’s option, Seller will upgrade basic Repair service provided under warranty or an extended warranty
agreement to a Next Business Day service level for the annual fee specified in Table D-3. 
 Table D-3 Advanced Exchange Service Fees

  

			
	 Geographical Region
	  	 Uplift Fee To Base Support Pricing as % of TNV *

	 i) NA REGION
	  	[*]
	 ii) EMEA REGION
	  	[*]
	 iii) APAC REGION
	  	[*]
	 iv) CALA REGION
	  	[*]

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 24 

 **** NORTEL CONFIDENTIAL **** 
  
 [ * Note: Total “Network Value is the aggregate sum of all supported serviceable Products in networks of Nortel’s customers
calculated at List Price ] 
 For repairable Products not covered by a warranty or an extended warranty agreement Seller will repair or
replace a Product for a per-incident charge based on the following matrix and, if not included in the matrix, for a price or rates not to exceed Nortel’s then current discounted price for the then current “FRU New Price” listed in
Exhibit A or as provided for in the matrix below, as applicable. Seller’s Hardware repairs and replacements will be in accordance with Exhibit H of this Agreement. 
 Table D-4 Per-FRU Repair and NFF Fees 
  

															
	 PEC
	  	 Seller Order
 Number
	  	 Third Party
Manufacturer
Part Number
(if any)
	  	 Seller FRU
Description
	  	 FRU New
Price
	  	 FRU Repair
Fee
	  	 NFF Fee
	  	 MTBF
rate
Per Year
(hrs)

	TBD	  	622-363	  	N/A	  	ER2200e – EU version	  	 Refer to
 Exhibit - A
	  	 Minimum [*] USD – max. not to exceed
 [*]
	  	 Minimum [*] USD;
 Max. [*] USD
	  	[*]
								
	TBD	  	622-364	  	N/A	  	ER2200e – UK version	  	 Refer to
 Exhibit - A
	  	Minimum [*] USD – max. not to exceed [*]	  	 Minimum [*] USD;
 Max. [*] USD
	  	[*]
								
	TBD	  	622-345	  	N/A	  	ER2108e – UK version	  	 Refer to
 Exhibit - A
	  	Minimum [*] USD – max. not to exceed [*]	  	 Minimum
 [*] USD;
 Max [*] USD
	  	[*]
								
	TBD	  	622-346	  	N/A	  	ER2108e – EU version	  	 Refer to
 Exhibit - A
	  	Minimum [*] USD – max. not to exceed [*]	  	 Minimum
 [*] USD;
 Max [*] USD
	  	[*]
								
	TBD	  	622-347	  	N/A	  	ER2108e – China version	  	 Refer to
 Exhibit - A
	  	Minimum [*] USD – max. not to exceed [*]	  	 Minimum
 [*] USD;
 Max [*] USD
	  	[*]

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 25 

 **** NORTEL CONFIDENTIAL **** 
  

															
								
	TBD	  	622-348	  	N/A	  	ER2108e – CO version	  	 Refer to
 Exhibit - A
	  	Minimum [*] USD – max. not to exceed [*]	  	 Minimum
 [*] USD;
 Max. [*] USD
	  	[*]
								
	TBD	  	648-181	  	N/A	  	 DC-DC
 Compact
 Converter for
 ER2xxx
 Product Series
	  	 Refer to
 Exhibit - A
	  	Minimum [*] USD – max. not to exceed [*]	  	 Minimum
 [*] USD;
 Max. [*] USD
	  	[*]

  

	3.4	Emergency Advanced Exchange Charge 

 If Nortel
requests that Seller ship repaired Products or replacement Products directly to Nortel’s customer to satisfy an Emergency advanced replacement order, Seller will charge Nortel for Advance Exchange fees as specified in Tables D-3 and D-4
of this Exhibit. Seller will pay freight and all other charges related to delivery, Nortel will be responsible for reimbursing seller for any premium freight charges, excise taxes, duties, VAT, brokerage and customs import fees, and any other fees
incurred as part of Nortel’s request of Seller for delivery of the Advanced Exchange repaired product direct to Nortel’s end-customer from Seller’s depot. The fees in Table D-5 and D-6 will be in addition to any applicable repair
charges for post-warranty service. 
 Table D-5 Emergency Advanced Exchange Fees 
  

					
	 Product
	  	 Description
	  	 Fee/Charge

	ER2200/e	  	Ethernet to DS3 / E3	  	[*] of Product List price, whichever is greater
			
	ER2108/e	  	Ethernet to 8xDSl / El	  	[*] of Product List price, whichever is greater.
			
	648-181	  	DC-DC Compact Converter for ER2xxx Series	  	[*] of Product List price, whichever is greater.
			
		  	Note: If Seller provides Advanced Exchange Product to Nortel or its customer directly and faulty ‘replaced’ Product is not received at Seller’s designated return location by
Seller within [*] of customer having received Advanced Exchange Product at address provided by customer or Nortel , then Nortel will be charged and invoiced for the List price of the replaced Product	  	

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 26 

 **** NORTEL CONFIDENTIAL **** 
  
 Table D-6    5-Day Expedited Repair Pricing 
  

					
	 Product
	  	 Description
	  	 Fee Charge

	ER2200/e	  	Ethernet to DS3 / E3	  	[*] per request
	ER2108/e	  	Ethernet to 8xDSl / El	  	[*] per request
	648-181	  	DC-DC Compact Converter for ER2xxx Series	  	[*] per request

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 27 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT E  
 ACCEPTANCE PROGRAM AND TESTING 
 1. Product Acceptance Test – Nortel and/or Seller will perform
installation and commissioning tests at end customer locations as required for in-service cut over at each customer site. Prior to the delivery of the first of each Product design purchased hereunder, the parties will agree in writing to a Product
Acceptance test to be used for testing Products upon delivery. However, the parties will agree on no less than the Product meeting Specifications and passing Seller’s standard installation and commissioning tests. 
  

 28 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT F  
 CHANGES 
  

	1.	At its expense Seller will make Class A or AC changes required by GR-209 (i.e., re-design and retrofit) to eliminate Product defects. Seller and Nortel will install the
Class A or AC changes at a mutually agreed upon expense to be shared by both parties in all installed and stocked Products through the retrofit program that Seller and Nortel negotiates with its customers. Seller and Nortel will implement the
retrofit in no more than [*] from the date the defects were first detected. During its customer retrofit negotiations, Nortel will use reasonable efforts to minimize Seller’s retrofit costs. The retrofit remedy will be in addition to any other
remedies under the Agreement. 

  

	1.1	Seller will provide seed stock units in order to complete the retrofit in the [*]. The number of seed stock units required will be calculated as follows: Seed Stock Units = Material
Cycle Time (Weeks) x Retrofit Rate* 

  

					
	*Retrofit Rate =	  	 Number of units to be retrofitted
	  	
		  	 Change Completion Date—Implementation Date
	  	

  

	1.2	On Seller’s request, Nortel will give Seller Nortel’s (a) Product Engineering Code, (b) Product release number, and (c) CLEI Product code for each
retrofitted Product. On Nortel’s request, the information will be stamped on the Products. 

  

	2.	Within 7 business days of Design Acceptance of a changed Product, Seller will update the Design Acceptance report described in the SQRM 

  

	3.	At any time Seller updates a Product to a new release, the Product will be stamped with a serial number that it clearly identifies the new release and distinguishes it from previous
releases of the Product. 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 29 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT G 
 REPORTS 
  

	1.	Monthly Reports: Repaired Products – If applicable and requested by Nortel, By the third day of each month during the Term Seller will provide a Repair Failure Analysis
Report to Nortel’s designated repair, quality control and product brand managers at an address and contact number(s) to be provided by Nortel. 

 All occurrences of Product failure in the field, analysis results, corrective actions and implementation plans will be included in the monthly report, including: 
  

	 	(a)	Number of Products delivered and number of Products returned in the previous month. 

  

	 	(b)	Number of Products delivered and number of Products returned year to date. 

  

	 	(c)	Number of Products delivered and number of Products returned to date. 

  

	 	(d)	Number of replacement devices provided in the current month and the same on a cumulative basis. 

  

	 	(e)	Post Repair Information: Symptoms of replacement devices per unit, cumulative in-service time (in months) and annualized Replacement Rate. 

  

	 	(f)	Trend chart using a time of Replacement Rate 

  

	 	(g)	Actual mean-time-between-failure (MTBF) measurement: The actual annualized MTBF will be calculated from the cumulative Replacement Rate recorded monthly. 

 

	 	(h)	On Time service level for (i) repair and return, (ii) retrofit, (iii) fast cycle failure analysis (FCFA), and (iv) return material authorization (RMA).

  

	1.1	For Products being repaired Seller will track each Product by its PEC and unique serial number throughout the repair process. Seller will maintain and provide Nortel with repair
failure analysis data on a monthly basis during the Term, including, but not limited to, the information set out in the Nortel SQRM. 

  

	2.	Minimum Field Baseline Report – As required by Nortel on a calendar quarter basis, after the date the Products pass Design Acceptance, Seller will provide to
Nortel’s designated repair, quality control and product brand managers a Minimum Field Baseline Report with the minimum applicable release level number for the in-service operation of the Products and the release level of new Products shipped
during the previous month. For each Hardware and Software release the report will detail the (a) the contents of the release, (b) backward and forward compatibility, (c) ability to upgrade the release, (d) any other information
reasonably requested by Nortel. 

  

	3.	General Business Report – As required by Nortel on a calendar quarter basis, after the date the Products pass Design Acceptance, Seller will provide to Nortel’s
designated repair, quality control and product brand managers a General Business Report. On a per PEC basis, the report will detail the 

  

	 	(a)	Number of Products delivered to Nortel in the previous month. 

  

	 	(b)	Total business in dollars delivered to Nortel in the previous month. 

  

	 	(c)	Number of Products delivered year to date to Nortel. 

  

	 	(d)	Total business in dollars delivered year to date to Nortel, 

  

	 	(e)	Number of Products delivered to date to Nortel. 

  

	 	(f)	Total business in dollars delivered to date to Nortel. 

  

	 	(g)	Total number of shipments that were missed or delivered short by Seller in the previous month. 

  

	 	(h)	Price in effect in the previous and current months. 

  

	 	(i)	Prices paid for Nortel proprietary components in the last month. 

  

	 	(j)	Total number of problem resolution system (PRS) reports) and customer service requests (CSR) raised in the previous month on the Products and a summary of each problem.

  

	 	(k)	Total number of calls received from the Nortel Customer Service center in the previous month. 

  

 30 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT H  
 HARDWARE WARRANTY AND POST WARRANTY SUPPORT 
 References to Telcordia or Nortel proprietary telecommunications standards in this
Exhibit H will include amendments and replacements of the standards, as they occur from time to time during the Term. Charges for technical support for Products while under Warranty, for the services and coverage as defined in both Exhibit H and I,
will be included within the Product pricing provided under Exhibit-A. For those Products that are not under warranty, service and support will be provided For an agreed-to charge under the terms of a separate Service and Support Agreement with
Nortel, Seller will comply with any Level 2 and Level 3 support requirements (as outlined in Exhibit I) reasonably requested by Nortel and related to Hardware support issues. 
  

	1.	REPAIR PROCEDURE 

  

	1.1	Seller will give Nortel a return material authorization (RMA) number within [*] of receipt of Nortel’s written notice of a warranty breach and will notify Nortel about the
address and contact information for the repair location to which Nortel will ship defective Products. Nortel will mark the return shipping package with the RMA number. The parties will agree in writing on a procedure for return of Products for
repair. The agreed procedure will be attached to and incorporated into this Exhibit H as Attachment 1; provided, however, if the procedure in any way conflicts with the terms and conditions set out in this Exhibit H, excluding Attachment 1, the
terms and conditions of Exhibit H, excluding Attachment 1, will take precedence. 

  

	1.2	Nortel will ship RMA Products to Seller, freight prepaid and reasonably insured. Nortel will prepare export documentation, showing Nortel’s ownership of the RMA Products and
complying with the preferential trade requirements in Section 23.2 (Preferential Agreement - Procedures) of the Agreement. Nortel will provide the following information with Products returned to Seller for Repair Services:

  

	 	(a)	Nortel’s name and complete address; 

  

	 	(b)	quantities and model numbers of Products being delivered for repair; 

  

	 	(c)	the nature of the defect or failure, if known; 

  

	 	(d)	Purchase Order number under which repairs are to be made, if Product is no longer under warranty; 

  

	 	(e)	name(s) and telephone number(s) of Nortel’s point of contact concerning the Repair Services requested; 

  

	 	(f)	ship-to address or Nortel’s location for return of repaired or replacement Products; and, 

  

	 	(g)	whether or not returned Products are under warranty. 

  

	1.3	Seller will date stamp or apply a repair date label to each repaired and returned Product with the repair date formatted DDMMYYYY and applied or stamped next to the manufacture
date, or, if the preceding is not possible, then at a readily visible location on the unit. 

  

	1.4	On receipt of written notice of a breach of warranty, Seller will notify Nortel about (a) its point of contact for the Repair Service requested, and (b) any special
packing for Product returns. 

  

	1.5	Seller’s invoice to Nortel for out-of-warranty repairs will contain: 

  

	 	(a)	Nortel’s PO number for the Repair Services; 

  

	 	(b)	the quantities and model numbers of Products repaired and associated repair charges; 

  

	 	(c)	the applicable sales or excise taxes; 

  

	 	(d)	the total amount payable; and, 

  

	 	(e)	the address to which payment should be made. 

 Seller will
not charge Nortel for an out-of-warranty Product repair, unless, prior to invoicing for the repair, (a) Seller provides Nortel with proof the defective unit of Product is out-of-warranty (e.g., date of manufacture with respect to a unit of
Product not previously repaired for the same defect or the date of repair for Product being repaired again for the same defect. Seller will provide or make available repair failure data as described in Exhibit G, Attachment 1, prior to invoicing
Nortel; and (b) Seller provides or makes available repair failure data as described in Exhibit G, Attachment 1. 
  

	1.6	Seller will deliver repaired Products and replacements to Nortel’s designated location, freight prepaid and reasonably insured. Seller will prepare export documentation,
showing Nortel’s ownership of the RMA Products and complying with Preferential Trade Agreement requirements. 

  

	1.7	No charges for return repair work will be incurred by Nortel for repaired Products other than as specified above while Products are under warranty unless Product has been
mishandled, abused, or otherwise improperly used. Charges will apply for out-of-warranty repairs to Products as outlined elsewhere in this Agreement. 

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH
THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 31 

 **** NORTEL CONFIDENTIAL **** 
  

	2.	REPAIR AND REPLACEMENT SERVICES 

  

	2.1	Spares 

  

	2.1.1	At Seller’s factory and/or at location(s) to be determined by the Seller, Seller will store the Repair Services Pool. The quantity of spares will be agreed on in writing
as reasonably determined mutually by the parties, based on the (a) volume of Products delivered, (b) the applicable mean time between failure rates, and (c) Nortel’s desire to provide its customers with Product replacement
consistent with the requirements outlined elsewhere in this Agreement. Seller will not use the Repair Services Pool for retrofits or upgrades unless mutually agreed to by both parties. The parties may agree in writing to change the quantity of
spares, based on the repair history and changes in the installed base of Products. 

  

	2.1.2	At all times Seller will, with reasonable limitations considered, maintain the agreed quantity of spares in the Repair Services Pool. Spares added to the Repair Services Pool will
(a) be functionally equal or better than the inventory being replenished, (b) be backward compatible, and (c) meet the minimum field baseline. Seller may provide new Products as spares. 

  

	2.2	Packaging of spares – 

  

	 	•	 	 First Level Packaging (unit boxes) must be new or recycled packaging that is not damaged and looks like new (internal ESD coating and external).

  

	 	•	 	 Foam and plastic inserts must be new or recycled to look like new and meet ESD requirements. 

  

	 	•	 	 If ESD bags are required: ESD bags must be new (i.e., no recycling is allowed), and must be of a size that will be no greater than is necessary to accommodate a
unit of the applicable Product, but be of a size that will allow the user to seal it shut without difficulty or damaging the integrity of the packaging. 

  

	 	•	 	 Units must be clean, including but not limited to old labels being removed and any label residue or stains being removed prior to packing.

  

	2.3	Information about the status of Products being repaired will be included in the report described in Subsection 6.2.3 and Exhibit G of the Agreement. 

  

	2.4	As of the Effective Date, Seller shall provide Nortel and any distributors and/or maintenance co-providers identified in writing in advance by Nortel, provided that the appropriate
confidentiality and Non Disclosure Agreement’s are in signed and effect with these entities with FRU information, updated regularly as it changes, including but not limited to: 

  

	 	(i)	A detailed listing of FRU parts, including Seller’s part number, revision number and pricing for each FRU and updates thereto. 

  

	 	(ii)	FRU ordering procedures 

  

	 	(iii)	Mean Time Between Failure (MTBF) data for each FRU. 

  

	 	(iv)	FRU strategy information, including recommendations and procedure 

  

	 	(v)	an escalation matrix of contact names, titles, responsibilities, telephone numbers, pager numbers and mobile phone numbers for problem resolution during business and non-business
hours. 

  

	2.5	Product Repair Service Process – With respect to Product repairs, and for fees as applicable and as described in Exhibit D, Seller will implement a
“like-for-like” repair process, as described in Subsection 2.5.1 below, unless Nortel requests in writing in advance that Seller implement a “same-for-same” repair process, as described in Subsection 2.5.2 below, for a particular
Nortel customer, Provision of a same-for-same repair process will be by mutual consent of the parties. 

  

	2.5.1	With regard to the “like for like” repair process (i.e., Seller will provide the same product, but not necessarily the same serial number as the returned Product) Seller
will: 

  

	 	(a)	ship a replacement product from the Repair Service Pool freight and insurance prepaid within the Repair Period. 

  

	 	(b)	track returned defective Product by its unique serial number throughout the repair process; and, 

  

	 	(c)	provide Nortel with Repair Failure Analysis report as described in Exhibit G. 

  

	2.5.2	With regard to the “same for same” repair process (i.e., Seller must repair and return the exact same Product by serial number that was presented for repair) Seller will:

  

	 	(a)	track returned, defective Product by its unique serial number throughout the repair process; 

  

	 	(b)	repair and update the Products to the minimum field baseline; 

  

	 	(c)	If the returned Product’s serial number has changed (UTR), Seller will put the following on repair order originally provided by Nortel: (I) old serial number,
(ii) new serial number and (iii) reason(s) for change; 

  

	 	(d)	complete the same for same repair process within the time period equal to the Repair Period plus 5 business days; or as may be otherwise reasonably be required

  

	 	(e)	provide Nortel with Repair Failure Analysis report as described in Exhibit G; and, 

  

	 	(f)	Return Products with freight and insurance prepaid; 

  

 32 

 **** NORTEL CONFIDENTIAL **** 
  

	2.6	Global Customer Investigation Process (GCIP) – With respect to the return of Products that have caused Critical Problems, as defined in Section 3.1 of Exhibit I,
Nortel, with agreement of Seller, may request that Seller investigate the defect under the GCIP. Unless directed otherwise by Nortel in the GCIP case document at its expense Seller will perform a detailed root cause analysis of the problem, using
the engineering tools required to find the cause of the failure (e.g., Environment Stress Screening ESS, In-circuit testing, Functional testing, System testing, High potential testing, Traffic testing, and/or normal repair diagnostics). Seller will
issue a separate RMA number for each Product returned for a GCIP. Seller will not upgrade or repair Products going through a GCIP process until Seller has specifically identified the root cause of Product failure. Seller will notify Nortel about the
results or the current status of the GCIP within 10 business days, unless Nortel agrees in writing to a longer period of time. The 10 business days will commence on the date that Seller receives the defective Product from Nortel at a location
designated in advance in writing by Seller and Seller will make best efforts to provide Nortel with the designated location(s) promptly. 

  

	2.7	DOA/ELF Products – Products that become defective within the first 90 days following shipment by Nortel or Seller, if Seller is requested to do so by Nortel, to
Nortel’s customer will be referred to as Dead On Arrival (DOA) or Early Life Failure (ELF). In the case where Seller has not shipped Product in question directly to Nortel customer. Nortel will provide evidence to Seller that
Product is still within 90-day period following shipment by Nortel to customer, and return the DOA/ELF Products to Seller with the RMA documentation. At its expense Seller will perform a root cause analysis on returned DOA/ELF Products. The root
cause analysis will consist of functional tests and ESS. 

  

	2.7.1	After testing, Seller will repair, re-furbish, upgrade (to the latest version or release), label (with the repair date) and return the Products to Nortel within the Repair Period or
replace and return the unit at the Sellers discretion. Returned DOA/ELF Products will be considered new Products provided that a problem is found with the DOA/ELF Product returned for repair. Within 30 days of Nortel’s notice, Seller will do a
root cause analysis and implement a plan of correction if the rate of failure of a DOA/ELF Product exceeds twenty percent (20%) of the Product’s Annualized Replacement Rate. Seller will update Nortel in writing with the findings of the
root cause analysis as well as with the corrective plan of action. 

  

	2.8	No Fault Found 

  

	2.8.1	Seller may invoice Nortel if Seller determines that units where no fault is found (NFF) exceeds [*] or more of the returned Products over any rolling [*] period during the Term. The
invoice will be based on Seller’ then-current charges for full functional tests and any other additional requirement, as set out in Exhibit D, and will include a reasonable charge for return freight in addition to the specified fee. Seller will
return the Products to Nortel, using Nortel’s chosen carrier. Seller will test the Products and return them to Nortel within the Repair Period or as otherwise mutually agreed to by the parties. 

  

	2.8.2	If quantity of NFF Products equals more than [*] of the Product Replacement Rate (RpR), Seller will (a) perform a root cause analysis, and (b) implement a plan to correct
the NFF returns occurrences within [*] of reaching the [*] level. Seller will include the analysis results and the plan in the report as set out in Part 1 of Exhibit G of the Agreement. 

  

	2.9	Uneconomical To Repair (“UTR”) – Returned Product will only be classified “UTR” if Nortel and Seller agree in writing. Seller will promptly notify
Nortel of any returned Product that Seller believes is UTR due to abuse by a Nortel customer. For all Products under warranty, but classified “UTR” by the parties’ written agreement, Seller will either replace product with a unit from
the Repair Service Pool within the Repair Period , or in the case of a unit returned for repair but which Seller determines has been subject to abuse, mishandling, or abuse by Nortel or Nortel’s Customer, will and with Nortel’s concurrence
and receipt of a Purchase order, replace the returned UTR Product for a chargeprice as determined statedby the then current Nortel price for that Product as specified in Exhibit- A plus a handling fee as specified in Table D-4 of Exhibit D. Seller
will return to Nortel all Products that are not under warranty and classified as “UTR.” Nortel will bear the expense of Seller’s returning out of warranty “UTR” Products to Nortel. In the alternative and based on
Nortel’s issuing a Purchaser Order for replacement Product, Seller will replace out of warranty UTR Product at the price, if any, stated in Exhibit D. 

 For each Product purchased under this Agreement for 5 years after the date the manufacture of a Product is discontinued, and, if a Product is not discontinued during the Term, for a period of 5 years after the
termination of the Agreement, Seller will (a) make available the out-of-warranty repair and replacement services described in this Exhibit H, and (b) provide functionally equivalent maintenance, replacement and repair parts necessary to
maintain the Products, including discontinued Products. 
  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED
PORTIONS. 
  

 33 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT H 
 ATTACHMENT 1 
 SELLER’S PROCEDURE FOR RETURN OF PRODUCTS FOR REPAIR 
 Seller’s Return Material Authorization instructions and International Customer Return Shipment instructions are included here. 
  

							
	 	 	

	  	

	  	 
		 	ANDA RMA	  	ANDA Return	  	
		 	Procedure	  	Shipping Instructions	  	

  

 34 

 

 
 Return Materials Authorization (RMA) Procedure 
  

	1.	If for any reason the Customer must return an ANDA product, it must be returned to an ANDA facility, shipping prepaid, and packaged to the best commercial standard for electronic
equipment. ANDA will pay shipping charges for delivery on return. The Customer is responsible for mode and cost of shipment to ANDA, The Customer must have a Return Material Authorization (RMA) number marked on the outside of the shipping package.
Products sent to ANDA without an RMA number will be returned to the sender, unopened, at the sender’s expense. A product sent directly to ANDA for repair must first be assigned a Return Material Authorization (RMA) number.

  

	2.	The Buyer may obtain an RMA number by: 

  

	 	 ̈	calling the ANDA Customer Service Center at: 1.888.561.ANDA (2632), ext 4861, 

  

	 	 ̈	calling the ANDA Customer Service Center directly at: 1,408.519.4861. 

  

	 	 ̈	emailing the ANDA Customer Service Center with a request for an RMA to be issued at: 

 tech-support@andanetworks.com 
 When calling ANDA for an RMA number, the Customer should have the
following information available for the Customer Service Representative: 
  

	 	•	 	 Model number and serial number for each unit 

  

	 	•	 	 Reason for return and symptoms of any reported problem or failure 

  

	 	•	 	 Purchase Order number if product is an out-of-warranty unit 

  

	 	•	 	 Name, telephone number, and email address of person to contact if ANDA has questions about the unit(s). 

  

	3.	A return address will be provided to the Customer at the time the RMA number is issued. The standard delivery method for return shipments is Standard Ground for domestic returns and
International Economy for international returns (unless otherwise specified). 

  

			
	ANDA Networks Inc	  	January - 2006
	www.andanetworks.com	  	RMA Procedure

			
	

	  	

 Notice To Customer 
  

			
	 Customer:
	 	
	 Customer Contact:
	 	
	 Product Part Number:
	 	
	 Product Description:
	 	
	 Serial Number:
	 	
	 Return Material Authorization Number:
	 	

 Instructions for Return of Replaced Product 
 The following instructions should be used for return of the faulty or replaced product(s) to ANDA Network’s Customer Service Center. 
  

	 	•	 	 Carefully and properly package the equipment (using the original packaging for replaced product if possible—Customer is responsible for any physical damages to
product that may be incurred through return of product to ANDA) 

  

	 	•	 	 Please include a copy of this document 

  

	 	•	 	 Please write the RMA number on the box 

  

	 	•	 	 Please use the harmonization code 9801.10.0000 and include a commercial invoice when returning your ANDA Product. 

  

	 	•	 	 Please return the product pre-paid and addressed to: 

 ANDA Networks Inc. 
 Attn: Customer Service Center, 
 1274 Geneva Drive, 
 Sunnyvale, CA, USA. 94089 
 RMA#: 
 EtherCARE TM –your source of complete network assurance for ANDA’s EtherTone TM products. 

 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT I 
 TRAINING, MARKETING SUPPORT AND SOFTWARE TECHNICAL ASSISTANCE 
  

	1.	Training 

  

	1.1	Training During the Term - Seller agrees that at some time agreed in writing by the parties, but before the fourth week prior to Nortel’s first shipment of a Product
type to a customer that at no additional charge Seller will provide Nortel with a quantity, as specified herein, of post sales technical support training, as such training is set out here in this Exhibit I. Nortel will designate and notify Seller
about the Nortel technical support center locations at which Seller will conduct training courses. Beyond the training defined here in sections 1.1 and 1.2, for charges agreed to in advance by both parties, Seller will make available and provide
additional training to Nortel during the Term. 

  

	 	(a)	Seller will provide and deliver, [*] to a maximum of [*] Nortel personnel per class sufficient training to allow such Nortel trainees to become proficient in the use and support of
the Products. In that regard Seller will provide up to [*] training classes covering the EtherReach, or other Seller platform(s) as mutually agree going forward, initially and [*] web –based classes for each major release/version of software
for the same a Product platform on an ongoing basis thereafter. Seller will make reasonably available Seller subject matter expert or experts to provide the Nortel Instructors with access to subject matter support in Nortel’s preparation for
training Nortel’s customers, including a subject matter expert remotely attending via telephone or web conference, and supporting the Nortel Instructor (e.g., answering questions about training materials) in the instructor’s first customer
training class. 

  

	 	(b)	The training described above shall include, but not be limited to, the following: 

  

	 	•	 	 Hands-on lab trouble shooting sessions 

  

	 	•	 	 Detailed diagnostic procedures, including remote diagnostic procedures 

  

	 	•	 	 Coverage, review of and training on a “pre-escalation” checklist for use by Nortel support personnel prior to escalating a call to Seller.

  

	 	•	 	 Provision of preliminary technical documentation, technical courseware and curriculum review. 

  

	 	(c)	At Nortel’s request, at a price or discount mutually agreed in writing by the parties, Seller will provide additional Product training to Nortel. Unless agreed to in writing in
advance with Nortel, or should Nortel customer also be a current customer of Seller or by customer request, Seller will not train any Nortel customer with respect to Products that the customer purchases from Nortel, unless customer was a customer of
Seller prior to execution of this Agreement. 

  

	 	(d)	Included with the training to be provided by Seller as agreed to and described in this Exhibit, Seller will provide Nortel with all documentation, course materials and curriculum
requirements as customarily provided by the Seller for the training (“Courseware”), including, but not limited to ~ curriculum paths, lab requirements, course details (e.g., descriptions, duration, and prerequisites), soft copies of source
files, instructor guides and student guides. However, Nortel will be responsible for distribution of Courseware to its customers. Seller will update and revise the Courseware as it updates and revises Product Documentation, as described in
Section 1.4 of Exhibit J. 

  

	 	(e)	For any training in addition to the initial training provided under section 1.1 (a) above Seller will provide Nortel with demo units of Product(s) reasonably necessary for
Nortel to establish a training lab at which to conduct training under a special demo discount program outlined under Exhibit A, Part II (c) above. The pricing, and terms and conditions for the provision of any Seller equipment that is required
by Nortel for this purpose are included within Exhibit-A of this Agreement. 

  

	1.1.1	In addition to the rights granted in Section 1.8 of this Exhibit and at no additional charge Seller hereby grants Nortel the right to record technical support training classes
conducted by Seller hereunder and to use them as a training tool and to enhance Product support Nortel provides to customers. 

  

	1.2	Courseware Development: Seller will develop draft, preliminary, and standard versions (described below) of Courseware and provide Nortel with a copy of both source code and
final product for each version as it is completed. 

  

	1.2.1	Draft Courseware – Seller will design draft Courseware for new Product content or feature information or draft new Product content or feature information into existing
Courseware, as such content or information is developed with respect to Product Documentation under Exhibit J. Seller will provide Nortel with the resulting draft version of the Courseware (“Draft Courseware”) at least six (6) weeks
prior to first Nortel shipment of the Product containing the new content or feature 

  

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 Preliminary Courseware – After release of the Draft Courseware to Nortel, Seller will (a) solicit comments from Nortel;
(b) review all comments, feature churn, validation procedures, screen captures, and/or any information that was not available prior to the release of the Draft Courseware; and, (c) edit and format the Draft Courseware for purposes of
clarity and quality. At its expense Seller will conduct a pilot course with the resulting updated Draft Courseware resulting training materials (“Preliminary Courseware”). Seller will provide Nortel with the Preliminary Courseware for use
in training customers at least four (4) weeks prior to shipment of the applicable Product. 
 Standard Courseware – After release of the
Preliminary Courseware, Seller will solicit input from Nortel concerning its trainers’ use of the Preliminary Courseware in pilot courses and Nortel and customer trainee reactions and feedback concerning the Preliminary Courseware. Using all
feedback, Seller may make final edits, content adjustments and formatting changes and will provide any resulting updated Preliminary Courseware to Nortel for final review and input (“Standard Courseware”). Following any adjustments deemed
necessary by mutual consent of the parties as a result of additional input from Nortel, Seller will release the Standard Courseware to Nortel. Such release will be at least [*] prior to Nortel’s first scheduled customer training classes (other
than courses designated pilot courses by Nortel). 
  

	1.3	Training after the Term – For [*] after the termination of the Agreement, and for a fee, or fees, to be determined following the termination of the Agreement, Seller
will provide Nortel (including any third party training vendor identified in a notice from Nortel) with Product training and related documentation for (a) up to 10 Nortel instructors on content covering the initial Products purchased, and
(b) the same training for additional Products purchased at times and locations mutually agreed in writing by Nortel and Seller. The training sessions will provide the participants with enough information to allow them to provide the same
training to other Nortel instructors and Nortel’s customers. Nortel will pay its instructors’ travel and living expenses for attending training sessions. 

  

	1.4	Supplemental Training Access During and After the Term – Supplementing training, Seller will work with Nortel to provide trained Nortel instructors with ongoing
telephone access to Seller’s technical personnel on a mutually agreed to basis. Nortel and Seller will agree in writing on a process for providing the telephone access and identifying the Seller personnel who will provide the training and the
trained Nortel instructors who will have the access to the supplemental training. 

  

	1.5	Contacts and Communicating Process – Seller will provide Nortel with the name and contact information for Seller’s prime point of contact for Nortel concerning
Product training and Courseware issues that may arise during the Term. 

  

	1.6	Additional Support – For a period of 6 months from the effective date of this Agreement, Seller will provide access to Seller’s Level 2 technical support to Nortel
if technical issues arise during training courses Nortel conducts for its customers. 

  

	1.7	Training – Grant of Rights 

 The following definitions will
apply for purposes of this Section 1.7: 
 “Employees” shall mean all employees, agents and sub-contractors of Seller (including without
limitation employees of such agents and sub-contractors). 
 “IP Rights” shall mean all intellectual property rights in any jurisdiction,
including, without limitation, all copyrights, rights to create derivative works, patents, trademarks, trade secrets, confidential information, mask works, any similar intellectual property or proprietary rights, and registrations of, and
applications to register, any of the foregoing with any governmental authority and any renewals or extensions thereof. 
  

	1.7.1	Seller represents and warrants that it 

  

	 	(a)	is the sole and exclusive owner of the Courseware and the Intellectual Property Rights therein; 

  

	 	(a)	has the free, clear and absolute right to sell, transfer, assign and convey the Courseware to Nortel or a Nortel designated, authorized third party partner training provider,
excluding Seller, (“Third Party Training Partner”); 

  

	 	(b)	has obtained and possesses the written waiver of any and all moral rights which may be held by all creators (including of training collateral and technical information, including
Employees; and, 

  

	 	(c)	has obtained and possesses the written agreement of all creators of training collateral and technical information, including Employees, selling, transferring, assigning and
conveying to Seller unrestricted and complete right, title and interest in such persons’ contributions to the Courseware in such contributions, including, without limitation, the unrestricted right of Seller to further license, sell, transfer,
assign or otherwise convey such right, title and interest to Nortel or its designated Third Party Training Partner. 

  

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WITH RESPECT TO THE OMITTED PORTIONS. 
  

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	1.7.2	At no additional charge Seller hereby grants to Nortel and Third Party Training Partners , provided that the appropriate confidentiality and Non Disclosure Agreement’s are
signed and in effect with these entities, a sole, non-assignable, perpetual license to use, copy, and modify the Courseware and to create enhancements, to the Courseware or derivative works of the Courseware (“Developed Courseware”). Such
license shall be royalty-free and exclusive to Nortel or Nortel designated Third Party Training Sellers. 

  

	1.7.3	Seller hereby authorizes Nortel and, as applicable, Third Party Training Partners, provided that the appropriate confidentiality and Non Disclosure Agreement’s are signed and
in effect with these entities, to distribute Courseware in object code, hard copy format or electronic format (e-Learning) to students in connection with the provision of training to such Students. 

  

	2.	Marketing Support – During the Term, on Nortel’s request, at Seller’s expense, Seller will conduct one (1) training session for Nortel sales and marketing
personnel (the training session and content being appropriate for the audience) and provide the following marketing support: 

  

	2.1	Assistance in providing Nortel’s customers and potential customers with point-by-point responses to requests for quotations and requests for information concerning the
Products. 

  

	2.2	Review and provide feedback on Product promotional material. 

  

	2.3	Seller may provide non-operational demonstration units that look like the actual Products. 

  

	3.	Software Technical Support During the Term, for Products that are under Warranty and for 1 year after the termination of the Agreement, Seller will make available to Nortel
the Software technical support services described in this Section 3. The pricing for the specified services for Products under warranty will be included in the Product pricing specified in Exhibit-A. If Nortel deems it necessary to transfer
Software support for Products for existing customers to Seller following termination of this Agreement, Seller and Nortel agree to negotiate in good faith financial terms to make the transfer. For Products not under Warranty, the specified Technical
Support services will be available to Nortel under the terms of a separate Service and Support Agreement between Nortel and Seller for the fees specified in Exhibit D. 

  

	3.1	Definitions – As used in this Schedule, unless otherwise defined: 

  

			
	 Term
	  	 Definition

	Permanent Solution(s)	  	A resolution to a Problem that, (a) causes the product to conform to its Specifications and any other criteria and/or requirements set out in the Agreement and applicable to the product, and (b)
restores the service and operation of a product without any loss of functionality.
		
	Problem	  	All problem classifications as defined within this document.
		
	Technical Support Services	  	Those supplier technical support services described within this document.
		
	Work-Around	  	A temporary resolution for a Problem, which (a) can be implemented in the customer’s network without interruption of service or operation to whatever extent is reasonably possible (b)
includes a date by which a Permanent Solution will be implemented, and (c) is only applicable if approved in writing by Nortel and which approval will not be unreasonably withheld. In the case of a software Problem, a Work Around may consist of a
patch where possible or instructions on how to avoid the Problem.
		
	Time to Resolve	  	The time it takes to identify either a Permanent Solution or Work-Around.
		
	Time to Close Case	  	The time it takes to satisfy all the requirements to move the case status to the “closed” state.
		
	Loss of Redundancy	  	Loss of duplex functionality and describes situations where the system is operating in simplex mode.
		
	Remote Access	  	Access to the system/solutions/networks by remote means for purposes of providing Technical Support Services.

  

	3.2	Technical Support Services – Seller must make available and provide to Nortel those Technical Support Services necessary to ensure (a) the continued operation of the Product,
(b) that the Product contains no design defects and that it remains in compliance with its Specifications (c) the Specifications remain complete and accurate, and (d) the product remains free of Problems. Nortel will staff and train as appropriate,
in order to be able to deliver first level technical support (ILS) and provide the first line of support to its customers. 

  

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	3.3	Technical Bulletins – Seller will develop and provide technical reports and customer consumable technical bulletins on field preventable outages, defective software,
software release availability and retirement. Seller will distribute all product technical reports and bulletins to Nortel as such reports and bulletins are published by the Seller. The reports and bulletins will include all product advisories,
customer advisory bulletins, notices of change or notices of intent for software loads or hardware revisions, and any documentation that could impact products purchased by Nortel. Further, the content of such described reports and bulletins will
include at a minimum: ticket number, text, problem description, RCA if known, fix id, target release, target availability, bulletin id. The supplier will deliver the described reports and bulletins to Nortel via a generic email account provided by
Nortel or to an internal Nortel drop box, whichever Nortel may designate in writing to the supplier from time to time. Unless otherwise agreed by the parties, Nortel may make the reports and bulletins available to all Nortel employees and
contractors with a need to know and all Nortel customers that have purchased or are considering purchasing the supplier’s products from Nortel. 

 Seller will provide Nortel with continuous access to all of Seller’s “eService” portfolio, knowledge management systems, known issue lists or problem tracking databases (Problem Databases) for products.
Seller will also include Nortel on general customer Communications (i.e., not necessarily specific to products purchased by Nortel) such as technical bulletins and hardware or software update Communications. 
  

	3.4	Contact Information – Seller will provide Nortel with Seller’s current Technical Support Services contact information with respect to problem tracking and
escalation: 

  

	 	•	 	 Phone number 

  

	 	•	 	 Email address 

  

	 	•	 	 After-hours phone numbers, pager numbers and email addresses if applicable and different from above 

  

	 	•	 	 Escalation contact list, to include names, phone numbers, pager numbers and email addresses 

  

	3.5	Problem Severity – Nortel and Seller will mutually categorize Problems and Seller will provide Technical Support Services according to the definitions in
Section 3.1 above and the priority levels set forth in the matrix below and the service level responsibilities set out in Section 3.4. 

  

	 	(a)	Problem Severity: The severity of a Problem will be determined by Nortel and Seller based on the criteria in the matrix below. 

 Table 1-1 Problem Severity 
  

			
	 Classification: E1
	  	 Outage situation

	 Criteria
 This type of Problem severely
affects service, capacity /traffic, billing and maintenance capabilities and requires immediate corrective action, regardless of time of day or day of the week.
  
 A Problem that renders the service or operation of the product / solution wholly unusable or inoperative.

	
	 Examples of an E1
 • Total or
partial network element outage • A reduction in capacity or traffic handling capability such that expected loads cannot be handled • Failure resulting in dynamic routing, switching capability or transport loss • Any loss of safety or
emergency capability (e.g., emergency calls such as 911 in North America) • Loss of the system’s ability to perform automatic system reconfiguration • Inability to restart the system • Loss of billing/accounting capability •
Corruption of billing or system databases that requires service affecting corrective actions • Other problems that severely affect service, capacity /traffic, billing, and maintenance capabilities or are jointly viewed by Nortel and the
customer as critical.

		
	 Classification: E2
	  	 Loss of redundancy

	This type of Problem results in potential service degradation and/or total outage. It is a serious situation not involving service degradation in a live environment, but leading to a
total or partial loss of redundancy.
	
	 Examples of an E2
 • Loss of
redundancy of critical functions (i.e. control, interface, power, cooling) • Loss of protection switching capability •

  

 38 

 **** NORTEL CONFIDENTIAL **** 
  

			
	Short outages equivalent to system or subsystem outages not seriously impacting service with accumulated duration of greater than two minutes in any 24-hour period, or that continue
to repeat during longer periods • A reduction in provisioned capacity of 5% and for a cumulative duration of more than 10 minutes per 24 hours • Repeated degradation of DS1/E1 or higher rate spans or connections • Loss of
system’s ability to perform automatic system reconfiguration • Loss of access to maintenance or recovery operations • Any loss of functional visibility and/or diagnostic capability • Loss of system’s ability to provide any
required system critical/major alarms • Total loss of access to provisioning.
		
	 Classification: Business Critical (BC)
	  	 Key to maintaining goodwill

	“Business Critical” means any condition that is not an equipment outage, but is deemed by Nortel to be critical to maintaining goodwill with its affected
customer.
	
	 Examples of a BC
 • The customer
has been given a work-around but the situation still requires constant attention due to the temporary nature of the work-around • Software application/migration issues that gate the introduction of new services or functionality • Billing
error rates that exceed specifications • Corruption of system or billing databases.

		
	 Classification: Major (MJ)
	  	 Service impacting but not an outage

	Problems that result in conditions that seriously affect system operation, maintenance and administration, and require immediate attention. The urgency is less than in a Business
Critical situation because of a lesser immediate or impending affect on system performance, customers, and the customer’s operation and revenue.
	
	 Examples of a Major
 •
Degradation of any capacity/traffic measurement function; degradation of functional visibility and/or diagnostic capability • Degradation of access for maintenance or recovery operations • Degradation of the system’s ability to
provide any required system critical/major alarms • Loss of access for routine administrative activity • Any system failure without direct immediate impact • Intermittent degradation of services; partial loss of access to provisioning
• Software application/migration issues that do not impact service • Reduction in any capacity/traffic measurement function • Any loss of functional visibility and/or diagnostic capability • Any significant increase in
product-related customer trouble reports • Follow-up to El customer problems • Other problems that disrupt or prevent routine system activities, or problems that are jointly viewed as Major events by Nortel and the
customer.

		
	 Classification: Minor (MN)
	  	 Non Service impacting

	Problems do not significantly impair the functioning of the system and do not significantly affect service to customers. These problems are tolerable during system use. Any condition
in a product that is not a Critical or Major Problem, but is a condition that affects the service or operation of a product.
	
	 Examples of a Minor
 • Service
analysis, recorded announcements, operational measurements, maintenance program, or network management problems; or system-related documentation inaccuracies, that do not affect call processing • Test equipment failures for which a backup or
manual alternative can be employed • Circuit pack testing problems. Minor Problems shall include any defects or inaccuracies in the product documentation.

  

	 	b.	Response Times – Upon receipt from Nortel of notification of a Problem, including the severity level assigned to the problem by Nortel and agreed to by Seller at that
time, the Seller will respond within the following time frames: 

 Table 1-2 Response and Resolution Times 
  

									
	 Emergency
Cases

	 Problem Severity
	  	 Responsiveness
	  	 Problem Definition
 Action Plan, and
 Status Updates

	  	 Escalation to Product
Specialist,
Engineering
support, and Management as
required
	  	 Time To Restore Service

	 El
	  	[*]	  	Updates - continuously	  	Specialist [*] Mgt [*] if resources required	  	[*]
					
	 E2
	  	[*]	  	Action plan and initiate recovery actions [*]	  	Specialist: [*] Mgt [*]	  	[*]

  

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		  		  	min. Updates - continuously	  	minutes if resources required	  	
	
	 Non Emergency
Cases

	 Problem Severity
	  	 Responsiveness
	  	 Problem Definition Action
Plan, and Status Updates
	  	 Escalation to Product
Specialist, Engineering
support, and Management as
required.
	  	 Time To Resolve /Close
Case

	BC	  	[*]	  	Updates - continuously	  	[*]	  	[*]
					
	Major	  	[*]	  	Updates - continuously	  	[*]	  	[*]
					
	Minor	  	[*]	  	Updates - continuously	  	[*]	  	[*]

 Notes 
  

	•	 	 All references to “days” or “daily” are references to calendar days (including Saturdays and Sundays and all holidays)

  

	•	 	 Intervals above represent supplier time intervals. 

  

	•	 	 Nortel will work to engage the Supplier as soon as Problem is determined to be within Supplier’s domain 

  

	3.6	Technical Support Service Level Activities – Unless otherwise agreed in writing by the parties on a case-by-case basis. Nortel shall be responsible for Service Level 1
activities and Seller shall be responsible for Service Level 2 and Service Level 3 activities described in this Section 3.6. The definitions of the Technical Support roles are reflected in Table 1-3 Technical Support Roles &
Responsibilities and section 3.6.1. 

 Table I-3 Technical Support Roles & Responsibilities 
  

					
	 Tier 1 Role
	  	 Tier 2 Role
	  	 Tier 3 Role

	 Customer
Interface

			
	 Primary interface to customers from case opening to case closure 
 Note: For Installation & commissioning support: Assist Nortel Employees or customers in their activities on post-GA loads and open cases on product or product documentation defects.
	  	Assist in customer discussions if requested by tier 1 to add product expertise or share action plans on service impacting issues.	  	No direct customer interface unless requested by tier 1 and/or tier 2.
	
	 Emergency
Support

			
	 Outage Recovery: Identify that the issue is an outage or potential outage and engage tier 2 immediately following all Tier 1 tasks as defined
in section 3.6.1, and attempt basic recovery. Work with the tier 2 / tier 3 and customer on recovery, relying on tier 2 for recovery expertise.
 Outage
follow ups: Raise cases to tier 2 on customer behalf or for Nortel initiated investigations.
	  	 Outage Recovery Expertise: Develop recovery protocol, customer and tier 1 recommendation and provide training. Perform system recovery when
requested by tier 1.
 Outage follow ups: Investigate & resolve tier 1 originated follow ups. Initiate when appropriate follow ups on outage
related issues not identified by tier-1.
	  	Outage Recovery Expertise: Assist tier 2 in complex system recovery Outage follow ups: Investigate & resolve outage follow up Problems. Develop robustness programs to improve network
availability, address systemic issues and resolve follow up Problems. 20% release over release improvement target until within specifications.

  

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 **** NORTEL CONFIDENTIAL **** 

					
	
	Case Management
			
	 Opens case: entitlement, document caller, site info, product, problem description, software load, impact statement, symptoms & trigger

 
 Case updates provided as per Table 2 Response and Resolution Times.
  
 Nortel reserves the right to pass through the call and give the Supplier end to end case management
responsibilities, for which the Supplier reserves the right to charge Nortel at its then current rates for delivering Tier 1 services.
	  	 Accept escalated cases and review for any missing information. Provide tier-1 assistance when requested to help isolate defective product or
interoperability issue.
  
 Case updates provided as per Table 2 Response and Resolution
Times.
  
 Opens Change Request (CR) for tier-3 investigation when
required.
	  	 Accept tier-2 generated CRs and quickly review for any missing information. Provide tier-2 assistance when requested to help isolate defective
product or interoperability issue.
  
 CR updates provided as per Table 2 Response and
Resolution Times.

	
	Troubleshooting
			
	 Network Isolation from the solution level to the element or node level, data collection (using templates provided by the supplier) and analysis,
problem assessment, technical research on product documentation and known issues and performing the tasks as outlined in section 3.6.1 prior to escalation to Tier 2.
  
 Issue replication: No lab replication of issues will be done by tier 1.
  
 Escalation to tier 2 support:
  
 - Potential product defects
  
 - Issues not
resolved through basic issue resolution techniques
  
 - Complex issues requiring tier 2
expertise to isolate Problem
  
 - Potential security issues
	  	 Element or node level focus, Investigate escalated cases using advanced troubleshooting tools, techniques, labs and where required debug
loads.
  
 Isolate issue to sub-system level or component 
  
 Issue Replication: Replicate issues as needed in the Lab. 
  
 Escalate to tier 3 support: Raise a Change Request (CR) to escalate issues to design to
obtain software or hardware solution
	  	 Element or node level design focus, Fault isolation to architectural component (code, component, protocol/specification compliance). Using advanced
instrumentation and engineering techniques to debug and troubleshoot hardware and software problems.
  
 Issue Replication: Replicate issues as needed in the Lab. 

  

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 **** NORTEL CONFIDENTIAL **** 
  

					
	Problem Resolution: Release Management & Corrective Content (software and hardware, including firmware as applicable)
			
	 - Document and communicate solution to customer, (hardware, software, configuration, etc.)
  
 - Obtain approval to close the case
  
 - Enter time spent working the case
  
 - If required, assist customers in the verification of corrective content
	  	 - Define mitigation strategies or interim solutions to remediate impact to customers
  
 - Validate solution internally in labs or through other means, prior to field validation

  
 - Assist tier 1 in the verification of corrective content if required by Nortel

  
 - Enter time spent working the case
  
 Technical bulletins: Prepare and communicate to customer base technical bulletins on known
service affecting issues
	  	 - Create patches or maintenance releases for all supported loads to include problem investigation, risk evaluation, fix development, unit &
functional testing, code inspection, verification, field validation and fix propagation into open streams.
  
 - Responsible for software load content management, software material tracking (e.g. security vulnerability assessment & fix propagation) and schedule. Measure release metrics (software insertion metrics) and
measure corrective and preventative actions.
  
 - Enter time spent working the
CR

	
	Supplier Information Sharing
	
	Supplier will provide Nortel with continuous access to Supplier’s entire eService portfolio, knowledge management systems, known issue lists or problem tracking databases for
products. Supplier will also include Nortel on customer Communications such as technical bulletins and hardware of software update Communications.

  

	3.6.1	Level 1: Level 1 Support activities require a relatively low but broad degree of product expertise. Level 1 support activities include, without limitation, the following
activities: 

  

	 	(i)	Receipt and logging of customer problem calls 

  

	 	(ii)	Service entitlement verification 

  

	 	(iii)	Provision of primary support for installation activities, including configuration problems, installation related problems, and post-installation reconfiguration

  

	 	(iv)	Problem verification (including, but not limited to checking the following: licensing information; log/error messages; whether the customer’s application exceeds Software
capacity; whether Customer has the correct version of Software and the operating system, including all patches; whether the customer has the correct version of Documentation; outstanding trouble tickets; inter-server communication integrity; server
hardware integrity; and licensing information) 

  

	 	(v)	Problem classification as hardware, software, driver or configuration problems 

  

	 	(vi)	Trouble-shooting using diagnostic Utilities provided by Seller 

  

	 	(vii)	Attempted resolution of hardware problems 

  

	 	(viii)	Response to frequently asked questions (“FAQ”) provided by Seller related to Product 

  

	 	(ix)	Decoding of error messages and attempted provision of corrective action provided by Seller 

  

	 	(x)	Verification of software release level and distribution of updates if necessary 

  

	 	(xi)	Distribution of software updates and major releases to end-users in accordance with Nortel Standard entitlement and distribution process and software upgrade assistance

  

	 	(xii)	Escalate problems which remain unresolved after Nortel performs Level 1 support activities by contacting Seller support and conforming to the applicable escalation procedure set out
below 

  

	3.7	Problem Reporting – For each request by Nortel for Technical Support Services from Seller, Nortel will provide Seller with a description (“Problem Report”) of the
Problem encountered, including the following, as applicable: 

  

	 	•	 	 Problem severity, determined by Nortel under Section 3.5 (a); Seller’s support staff to confirm assigned severity level 

  

	 	•	 	 date and time incident occurred 

  

	 	•	 	 Log files 

  

	 	•	 	 Operating System type and version/release level 

  

	 	•	 	 Configuration files 

  

	 	•	 	 Network diagram or verbal/written description 

  

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 **** NORTEL CONFIDENTIAL **** 
  

	 	•	 	 Customer E-mail address 

  

	 	•	 	 a description of how to repeat the condition which brought about the Problem. 

 Seller will identify each outstanding issue relating to a Problem Report with a unique "“Case Number"” for tracking purposes. Seller will
communicate Case Numbers to the Seller production manager responsible for the described Product within twenty-four (24) hours of Seller’s receipt of the Problem Report. If requested by Nortel, Seller will work directly with Nortel’s
customer in cases involving an escalation to Level 2 or if Nortel and Seller classify the problem severity under Section 3.5 (a) as an E1 priority. 
 Seller will use its own internal CRM, call logging, and other systems for logging and tracking problem reports received from Nortel, RMA’s, and Field Notification Advisories. 
  

	3.8	Communications – Seller will provide unlimited telephone support to Nortel on issues relating to Products, 24 hours a day, seven (7) days a week, 365 days a year
under terms as specified in Exhibit I and also Exhibit D. Seller will staff its telephone support service with qualified technical representatives with a detailed working knowledge of the Products. In lieu of telephone contact Nortel may also elect
to report problems via e-mail or web based contact, if the latter is available from Seller. In such cases, Seller will have up to eight (8) business hours to review the reported problem, assign a technical support engineer and notify Nortel of
the assignment. Notwithstanding the preceding, Seller’s time to respond, as specified in Section 3.5 will be triggered by either (a) Seller’s receipt of notification by mail or web communication, or (b) Seller’s
receiving a telephone call from Nortel. 

  

	3.8.1	Seller will provide Nortel with continuous access to all of Seller’s problem tracking databases (“Problem Databases”) for Products. Seller will update the Problem
Databases as new hardware and software become available and commercially feasible. Seller will staff as appropriate, the Problem Databases with trained, qualified technical personnel and, subject to reasonable allowance for hardware and software
downtime, the Problem Database must be accessible 24 hours per day, 7 days per week, 365 days per year. Seller will also provide Nortel with access to any other mechanisms (such as World Wide Web sites) through which Seller communicates with its
customers or provides support for Products. 

  

	3.8.2	Seller will be responsible for establishing and operating the Problem Databases except that Nortel will be responsible for the local service and access charges associated with
Problem Database use. 

  

	3.8.3	The Parties shall use reasonable efforts to establish security measures for the electronic exchange of Problem Reports and other information. 

  

	3.9	Status Reports – Upon Nortel’s request, Seller will provide a “Status Report” on any Problem logged for Nortel; provided that Nortel identifies the
particular Problem by the Case Number assigned to it by Seller. For Problems that have been resolved, the Status Report will include the Case Number, the closing resolution for the Problem, the expected date that a Permanent Solution will be
released, and a description of any known Work-Around. For Problems that have not yet been resolved. The Status Report shall include the Case Number, a Problem resolution plan, and a description of any known Work-Around. Each Problem logged for
Nortel will remain open until closure notification is received from Seller and accepted by Nortel. For Problems deemed to be “critical” by the parties, the parties’ representative support personnel will meet not less than bi-weekly to
discuss the status of Seller’s resolution of the applicable Problem. 

  

	3.10	On-site Technical Service – If Nortel requests the on-site presence of a qualified Seller technical support representative at a Nortel location or customer site to
diagnose and resolve a Problem, the supplier, after promptly verifying that remote fault resolution is not possible, will have a qualified technical representative available at the location or site within the shortest time reasonably possible. The
supplier will provide such on-site service at no charge to Nortel, subject to the following: 

  

	 	•	 	 If the supplier determines that the reported problems are Nortel specific with no supplier software causing impact; and/or 

  

	 	•	 	 If the supplier determines that the reported problems are network specific with no supplier software causing network impact; and/or 

 If the supplier demonstrates that there was no problem with the supplier software, then the supplier may invoice Nortel for the supplier on-site services at the rates
set out in the applicable supply agreement. If the supply agreement doesn’t set out the applicable rates then the supplier may invoice Nortel based on supplier’s then-current professional services rates. In either case the supplier may
invoice Nortel for the supplier’s reasonable out of pocket expenses provided such expenses have been approved in advance by Nortel. 
  

 43 

 **** NORTEL CONFIDENTIAL **** 
  

	3.11	Termination – For those services available for Products not covered under the Warranty, Nortel may cancel Technical Support for Products upon 90 days prior written
notice to Seller. Upon receipt of Nortel’s written notice, Seller will continue to provide Technical Support for the Products until the termination date specified in the notice. Nortel may be entitled to receive from Seller a refund of, or
other credit for, the remainder of the applicable (annual or otherwise) Technical Support fee. 

  

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 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT J  
 DOCUMENTATION 
 1 Product Documentation – Seller will provide Nortel with
Seller’s standard Product Documentation and other mutually agreed requirements as set forth in the SQRM as requested by Nortel free of charge. 
  

	2.1	Product Documentation Subject Matter – Seller will provide Product Documentation, as reasonably required by Nortel, that covers in detail, which may include, but is not
limited to, the following Nortel and/or Nortel customer subject matter: site specifications, acceptance test plan, Nortel technical publications, power consumption, grounding schematics, connectivity and configuration, equipment configuration
specifications, billing requirement specifications, installation methods, cable drawings, interconnect schematics, assessment of installation characteristics and compliance summary, time standard templates, integrated method of procedure, hardware
cabling, assembly drawings, required spares list, engineering plant guide, stock list, reference architecture, hardware support, function support, equipment dimensioning guide, capacity characterization, network security schematic, software order
codes, parameter users guide, performance reporting guide, engineering documentation packages, order process, change control process, retrofit process, verification reports (regulatory testing, product safety, temperature and humidity, altitude,
earthquake and acoustic), export control, life cycle strategy, cost structure and such other subject matter content as Nortel may reasonably require from time-to-time. 

  

	2.2	Development, Verification, and Correction – Seller will develop and store on a server Product Documentation content, including source material, required to document
Product releases and ensure that Nortel has access to the server and stored content, including source material. In regard the parties will agree upon the server to be used to store the source material or, if Seller already maintains a server on
which it is storing applicable content as of the Effective Date, at no additional charge to Nortel, Seller will grant Nortel access to the then-current server, but still discuss and agree with Nortel where the applicable content should be stored in
the future. 

  

	3.	Delivery and Distribution – At Seller’s expense Seller will be responsible for distribution of documentation to Nortel’s customers by electronic delivery to
Nortel’s documentation repository and website. At Nortel’s request and at no additional charge Seller will deliver Product Documentation as stated above. 

 4 Nortel Rights to Use – Pursuant to this Agreement, Seller grants Nortel the rights to copy, reprint or repackage and distribute Product
Documentation in Nortel’s format, both stand alone or incorporated within other Nortel’s publications. 
  

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 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT K 
 HAZARDOUS MATERIALS REGULATIONS 
 Seller will notify Nortel about the hazardous and toxic materials, as
required by the regulations promulgated under all material applicable laws, rules and regulations of any applicable governmental entity including, without limitation, the following U.S. and E.U. laws and other requirements as specified by the SQRM:

  

	(a)	U.S. laws – The Toxic Substances Control Act, Resource Conservation and Recovery Act of 1976, Hazardous Materials Transportation Act, Occupational Safety and Health Act of
1970, Comprehensive Environmental Response, Compensation and Liability Act of 1980, Consumer Product Safety Act, Radiation Control for Health and Safety Act of 1968, Clean Air Act, and Clean Water Act, and 

  

	(b)	E.U. laws – The following European Union Environmental Directives: Eco-design of Energy Using Product (EuP), Waste from Electrical and Electronic Equipment (WEEE) directive
(effective August 2005) and Restriction on Use of Certain Hazardous Substances (RoHS) (effective July 2006). With respect to the RoHS. Directive, Seller must be able to demonstrate to Nortel’s reasonable satisfaction by December 31,2006
that no lead, hexavalent chromium cadmium, mercury or polybrominated biphenyls (PBB)/polybrominated diphenyl ethers (PBDE) are present in any product covered by the ROHS Directive used or provided by Seller in providing the Products in the EU,
except where exemptions allowing the use of such substances apply under applicable law. Within 30 days of the Effective Date Seller will provide Nortel with a copy of its plan regarding its implementation and management of the WEEE and RoHS
directives for Nortel’s review. Within ten (10) days of change coming into effect Seller will notify Nortel of any changes to its plan. 

  

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 **** NORTEL CONFIDENTIAL **** 
  
 EXHIBIT L  
 LOGISTICS – EXPORT, TRADE AND SHIPPING REQUIREMENTS 
  

	1.	Preferential Trade Agreements – In accordance with any preferential trade agreement (including but not limited to the North American Free Trade Agreement
(“NAFTA”), Canada Chile Free Trade Agreement, U.S. Israel Free Trade Agreement and EU-Mediterranean Agreement, etc.) (each of the preceding being a “Preferential Trade Agreement”), Seller must complete exporter’s
certificates of origin (“Certificates of Origin”). 

  

	 1.1
	 On a calendar quarter basis, where blanket Certificates of Origin are allowed, Seller will provide to Nortel (or, if
applicable, Subsidiary or Affiliate entity to which the Products are being sold and delivered) (referred to as “Buyer” in this Exhibit L) with a list of Products that do not qualify for the preferential treatment. On or before December
1st of each calendar year, Seller will provide Buyer with a valid blanket Certificate of Origin for Products that Seller intends to sell to Buyer in the
following calendar year, 

  

	1.2	Seller will respond in a timely manner to inquiries from governmental authorities, concerning any Certificates of Origin issued and assist Buyer in resolving any issues concerning
any Product’s eligibility for Preferential Trade Agreement qualification. 

  

	1.3	Seller agrees to notify Buyer at least [*] calendar days in advance of any changes in Seller’s manufacturing process or supply chain that would impact the validity for any
Certificate of Origin provided by Seller to Buyer for Nortel or its customers. 

  

	1.4	In accordance with the terms and conditions of the Preferential Trade Agreement, Seller must complete Certificates of Origin and distribute them as follows:

  

	1.4.1	Per Shipment – If a Certificate of Origin is prepared for each shipment, Seller will (a) retain the original Certificate of Origin (b) attach a copy of the
Certificate of Origin to the customs/shipping documents for qualifying Products, and (c) mark the customs/shipping documents with: Copy of the Exporter’s Certificate of Origin attached. 

  

	1.4.2	Blanket Certificate of Origin – If a blanket Certificate of Origin is prepared, Seller will (a) retain the original Certificate of Origin (b) mark the
customs/shipping documents for the qualifying Products with: Copy of blanket Exporter’s Certificate of Origin on file and (c) e-mail or mail copies of the blanket Certificate of Origin to Buyer. 

  

	1.4.3	If the “Buyer” is Nortel or a Subsidiary entity (as opposed to an Affiliate), all notices and Product lists sent to Buyer in accordance with this Section 1, and all copies
of the blanket Certificates of Origin, shall be sent to the contractor handling Nortel customs and trade services, which as of the date of the Agreement is as follows: 

 Vastera Inc. Solutions for Global Trade, 
 4315 Metro Parkway 
 Suite 350, 
 Ft. Myers, Florida 
 USA 33916 
 or 
 e-mail: SPTNortel@vastera.com 
 If Buyer
changes its contractor for customs and trade services, Buyer will notify Seller of the change in a timely manner. 
  

	2.	Customs Invoices and Country of Origin Declarations/Documents – Seller will ensure that customs invoices and country of origin declarations/documents for all Product
shipments crossing international borders comply with all applicable laws, treaties and regulations of both the exporting country and the importing country. Seller will indemnify and hold harmless Nortel against any customs liabilities for its
failure to comply with the preceding requirements. 

  

	3.	Seller will ensure that the customs invoices contain the following information: 

  

	 	(a)	Seller’s entity name and address to which the Purchase Order or Release was addressed (and if different, also Seller’s shipping address and entity handling shipping);

  

 [*]=CERTAIN INFORMATION ON THIS PAGE HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 
  

 47 

 **** NORTEL CONFIDENTIAL **** 
  

	 	(b)	Buyer entity to which the Products are being sold and delivered; 

  

	 	(c)	the Nortel product identifiers (i.e., PEC codes) and a clear customs description of the Products; 

  

	 	(d)	the quantity of units of Products sold, including the units of measure; 

  

	 	(e)	the purchase price as well as any related freight charges and Insurance charges; 

  

	 	(f)	the terms of sale (e.g. FCA Incoterms); 

  

	 	(g)	depending on country of destination, when requested by Buyer or its customer, the international tariff to the 6 digit level; and 

  

	 	(h)	the country of origin of each line item 

  

	4.	Export Licenses – Seller will apply for all licenses necessary for the export of, Software, or technology being sold to Buyer and notify Buyer when the license is
granted, and, if not granted, why the license was denied. Seller will submit license applications in a timely manner and advise Buyer in writing of any anticipated delays in shipping that may result from delayed approval of an application.

  

	5.	C-TPAT and Supply Chain Compliance – Seller shall take all administrative actions required to become a member of the Customs & Trade Partnership Against
Terrorism (“C-TPAT”) within sixty (60) calendar days of the Effective Date and/or, if not a member or planning to become a member, to demonstrate to Buyer’s satisfaction, as of the Effective Date, that it is complying with an
acceptable number of C-TPAT guidelines as described by U.S. Customs at http://www.customs.gov/xp/cgov/import/commercial enforcement/ctpat/, or such other site as may be provided by the U.S. government from time to time. Seller
will also comply with all international supply chain programs designed to protect against acts of terrorism (C-TPAT and all of the described international supply chain security compliance programs will be known collectively herein as “Customs
Guidelines”). Seller’s demonstration to Buyer that it is in compliance with Customs Guidelines shall include, without limitation, Seller’s assessment of its then-current supply chain security practices, procedures and measures with
respect to compliance with the Customs Guidelines and Seller’s correcting any potential security weaknesses or elements of noncompliance it discovers during the assessment. 

  

	6.	Packing Slip Requirements – Seller must affix to its shipments a visible packing slip which contains all order/shipment information described in Exhibit B to the
Agreement. Seller must not affix any documents containing pricing to the physical freight. 

  

	7.	Routing Instructions – Seller must request routing instructions from Buyer for all shipments. In that regard Seller will makes its request by e-mail to
dvenning@nortel.com. In response to such requests Buyer will provide Seller with at contract signing appropriate written routing instructions. 

  

	7.1	Seller will comply with any routing guides supplied by Buyer. For non-compliant shipments, Nortel will charge back to the Seller additional transportation costs incurred as a result
of any non-compliance. 

  

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 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT M 
 DEBARMENT CERTIFICATE 
 (S A M P L E) 
  

 CERTIFICATION REGARDING DEBARMENT, SUSPENSION,
INELIGIBILITY AND VOLUNTARY EXCLUSION - LOWER TIER COVERED TRANSACTIONS 
  

 This certification is required by the regulations implementing Executive Order 12549, Debarment and Suspension, 7 CFR Part 3017, Section 3017.510,
Participants’ responsibilities. The regulations were published as Part IV of the January 30, 1989, Federal Register (pages 4722-4733). 
 (BEFORE COMPLETING CERTIFICATION, READ INSTRUCTIONS ON REVERSE) 
  

	(1)	The prospective lower tier participant certifies, by submission of this proposal, that neither it nor its principals is presently debarred, suspended, proposed for debarment,
declared ineligible, or voluntarily excluded from participation in this transaction by any Federal department or agency. 

  

	(2)	Where the prospective lower tier participant is unable to certify to any of the statements in this certification, such prospective participant shall attach an explanation to this
proposal. 

  

			
	  

	Organization Name	  	PR/Award Number or Project Name
	  
  

	Name and Title of Authorized Representative	  	
	  
  

	Signature	  	Date
	  

  

 49 

 **** NORTEL CONFIDENTIAL **** 
  

 Instructions For Certification 
  

	1.	By signing and submitting this form, the prospective lower tier participant is providing the certification set out on the reverse side in accordance with these instructions.

  

	2.	The certification in this clause is a material representation of fact upon which reliance was placed when this transaction was entered into. If it is later determined that the
prospective lower tier participant knowingly rendered an erroneous certification, in addition to other remedies available to the Federal Government, the department or agency with which this transaction originated may pursue available remedies,
including suspension and/or debarment. 

  

	3.	The prospective lower tier participant shall provide immediate written notice to the person to which this proposal is submitted if at any time the prospective lower tier participant
learns that its certification was erroneous when submitted or has become erroneous by reason of changed circumstances. 

  

	4.	The terms “covered transaction”, “debarred”, “suspended”, “ineligible”, “lower tier covered transaction”, “participant”,
“person”, “primary covered transaction”, “principal”, “proposal”, and “voluntarily excluded”, as used in this clause, have the meanings set out in the Definitions and Coverage sections of rules
implementing Executive Order 12549. You may contact the person to which this proposal is submitted for assistance in obtaining a copy of those regulations. 

  

	5.	The prospective lower tier participant agrees by submitting this form that, should the proposed covered transaction be entered into, it shall not knowingly enter into any lower tier
covered transaction with a person who is debarred, suspended, declared ineligible, or voluntarily excluded from participation in this covered transaction, unless authorized by the department or agency with which this transaction originated.

  

	6.	The prospective lower tier participant further agrees by submitting this form that it will include this clause titled “Certification Regarding Debarment, Suspension,
Ineligibility and Voluntary Exclusion - Lower Tier Covered Transactions”, without modification, in all lower tier covered transactions and in all solicitations for lower tier covered transactions. 

  

	7.	A participant in a covered transaction may rely upon a certification of a prospective participant in a lower tier covered transaction that it is not debarred, suspended, ineligible,
or voluntarily excluded from the covered transaction, unless it knows that the certification is erroneous. A participant may decide the method and frequency by which it determines the eligibility of its principals. Each participant may, but is not
required to, check the Non-procurement List. 

  

	8.	Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render in good faith the certification required by this clause. The
knowledge and information of a participant is not required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings. 

  

	9.	Except for transactions authorized under paragraph 5 of these instructions, if a participant in a covered transaction knowingly enters into a lower tier covered transaction with a
person who is suspended, debarred, ineligible, or voluntarily excluded from participation in this transaction, in addition to other remedies available to the Federal Government, the department or agency with which this transaction originated may
pursue available remedies, including suspension and/or debarment. 

  

 50 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT N 
 SECURITY VULNERABILITY SUPPORT REQUIREMENTS 
 Definitions – The following
definitions will apply to this Exhibit and any references to the same terms anywhere else in the Agreement: 
 Malware means
malicious software and/or firmware operating without a user’s explicit consent. Malware consists of two categories: (i) viral (e.g., viruses and worms), and (ii) non-viral (e.g., remote administration trojans [RATs], distributed
denial of service [DDoS] zombie agents, spyware, adware, hacker tools network sniffers and keyloggers] and administrative tools used by unauthorized personnel). 
 Remedy will have the meaning set out in Section 3.3iii below, 
 Revenue Risk
means an assessment of the impact on Nortel Customers’ revenue, should a Nortel Product experience a failure. The Revenue Risk can be assessed as being “negligible”, “low”, “medium” or “high”. 

Secure Channel means a technology providing privacy, integrity, and authentication in point-to-point Communications. 
 Security Vulnerability(ies) means a security exposure that results from a product flaw, or a particular software and/or firmware
implementation that can be exploited to violate a system’s security, interfere with and/or disrupt the proper operation of the system, including, but not limited to, Malware. 
  

	1.	Availability of Security Vulnerability Support – Seller shall provide Security Vulnerability support as described in this Exhibit within a 36 hour turnaround period on a
7/24 basis, 

  

	2.	Management of Security Vulnerability Issues. – All Communications and deliveries related to Security Vulnerability issues shall be made via a Secure Channel. With
respect to either party reporting a Security Vulnerability or dealing with issues concerning any Security Vulnerability issues the following parties will be the single points of contact for Seller and Nortel: 

  

			
	Seller: ANDA Networks, Inc.	  	Nortel:
	Name: Brian Friedland	  	Name: Security Advisory Task Force (SATF)
	Email: bfriedland@andanetworks.com	  	Email: NNSATF@nortel.com
	Phone : 408-519-4834	  	Phone: n/a

 Further, Seller will copy the Nortel business contact listed under “Notices” section in
the Agreement on all notices and Communications from Seller to the SATF. 
  

	3.	Response to Security Vulnerability. – Seller shall follow the process for investigation and remediation of Security Vulnerabilities as set forth below.

  

	3.1	Response time – Except in the case of Nortel first notifying Seller of a Security Vulnerability, Seller shall notify Nortel that it has identified or received
notification of a Security Vulnerability within twenty-four (24) hours of the earlier of its discovery or of receipt of notice of such Security Vulnerability and communicate the following information to Nortel: 

  

	 	  i.	A high level description of the Security Vulnerability and its scope; 

  

	 	 ii.	A description of how the Security Vulnerability could be exploited; and 

  

	 	iii.	A description of the Software and/or Firmware affected, including versions thereof. 

 Further, Nortel will notify Seller of any Security Vulnerability Nortel discovers and Seller will respond to such notice within 24 hours of receipt with items ii and iii above. 
  

 51 

 **** NORTEL CONFIDENTIAL **** 
  

	3.2	Prioritization – Immediately following one party notifying the other of a Security Vulnerability, Seller and Nortel will discuss the Security Vulnerability to determine
its priority. The parties will assign a priority based on the ease with which the Security Vulnerability can be exploited and based on the Revenue Risk attributable to the Nortel products using the affected software or firmware. Based on the
priority assigned to a Security Vulnerability, the parties will agree in writing (e.g., e-mail with confirmation) on the frequency at which Seller shall provide progress reports to Nortel as well as the level of details to be provided in those
progress reports. 

  

	3.3	Diagnosis and Remedy Development – Upon receipt of notice of a Security Vulnerability from Nortel or Seller’s discovery of a Security Vulnerability, whichever
occurs first, Seller must: 

  

	 	  i.	Perform a thorough analysis of the Security Vulnerability to understand its cause and its potential impact; 

  

	 	 ii.	Investigate possible collateral or consequential Security Vulnerabilities; 

  

	 	iii.	Develop one or more fixes for all affected versions of software and firmware, test the effectiveness of the fixes and document the fixes (collectively, the “Remedy”);

  

	 	iv.	Work closely with Nortel’s employee primes, if any, assigned by Nortel during the prioritization process described in Section 3.2 to work the particular Security
Vulnerability; 

  

	 	 v.	Provide periodic status reports to Nortel at the frequency agreed upon with Nortel during the prioritization discussion, such reports containing as a minimum of:

  

	 	¡	 	 new information on the nature of the Security Vulnerability and its potential impact(s); 

  

	 	¡	 	 progress made on the Remedy since the last progress report; 

  

	 	¡	 	 progress towards meeting the Remedy Delivery Due Date, as defined in 3.4 below; and 

  

	 	¡	 	 any additional information agreed upon as determined during the prioritization discussion. 

  

	3.4	Remedy Delivery Due Date – Seller shall deliver a Remedy to Nortel no later than the earliest of the following (“Remedy Delivery Due Date”):

  

	 	  i.	if public disclosure of the Security Vulnerability is being intentionally avoided to reduce the risk of having the Security Vulnerability being exploited while the affected
suppliers implement Remedies, the Remedy shall be delivered to Nortel no later than thirty (30) calendar days before the planned public disclosure date of the Security Vulnerability; 

  

	 	 ii.	the Remedy shall be delivered to Nortel no later than the agreed upon date during the prioritization discussion; or 

  

	 	iii.	the Remedy shall be delivered to Nortel no later that the last delivery made to any of Seller’s customers of affected software or firmware. 

 Notwithstanding the preceding, if the Security Vulnerability becomes public knowledge before the vendor(s) of the affected software corrects the Security
Vulnerability, Seller must make best efforts to implement a Remedy. 
  

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 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT O 
 INFORMATION SYSTEMS SECURITY 
  

 53 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT P 
 List of Open Source software used by Seller and their license agreement 
  

 54 

 **** NORTEL CONFIDENTIAL **** 
  

 EXHIBIT O 
 AFFILIATES 
 Nortel Affiliates located in the following geographic regions may purchase under this
Agreement: 
  

	 	1.	North America 

  

	 	2.	Asia Pac 

  

	 	3.	EMEA 

  

	 	4.	CALA 

  

 55

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