Document:

<PAGE>

                                                                   EXHIBIT 10.24

                    VALUE ADDED INDUSTRY REMARKETER AGREEMENT

THIS VALUE ADDED INDUSTRY REMARKETER AGREEMENT (the "Agreement") Is between
SIEBEL SYSTEMS, INC., with its principal place of business at 1855 South Grant
Street, San Mateo, CA 94402 ("Siebel"), and LAWSON ASSOCIATES, INC. DBA LAWSON
SOFTWARE ("Distributor"), with its principal place of business at 380 St. Peter
Street, St. Paul, MN 55102.

1.       DEFINITIONS

1.1      "AFFILIATE" shall mean any corporation, company or other entity
Controlled by, or Controlling, Distributor. As used in this Section 1.1,
"Control" shall mean control of thirty percent (30%) or more of the outstanding
shares of stock of the controlled entity. Such entity shall be deemed to be an
"Affiliate" only so long as such Control exists. Upon request, Distributor
agrees to confirm the Affiliate status of a particular entity.

1.2      "ANCILLARY PROGRAMS" shall mean the third party are delivered with the
Licensed Software as specified in Exhibit A an Order Form, or the Documentation.

1.3      "CUSTOMER" or "END USER" means an entity to whom Distributor provides a
valid license to use the Licensed Software in accordance with the terms of this
Agreement for such entity's internal business purposes in accordance with the
End User Licenser Agreement, and not for redistribution or resale.

1.4      "DOCUMENTATION" shall mean Siebel's then current on-line help, guides
and manuals published by Siebel and made generally available by Siebel for the
Licensed Software. As of the Effective Date, the Documentation to be provided by
Siebel to Customer is described such guides and manuals for the Licensed
Software are described in EXHIBIT C.

1.5      "EFFECTIVE DATE" shall mean the effective date set forth at the end of
         this Agreement.

1.6      "END USER LICENSE AGREEMENT" shall mean Distributor's standard license
agreement pursuant to which Distributor licenses the Licensed Software to End
Users which includes the minimum terms and conditions set forth in EXHIBIT F.

1.7      "FIRST-LINE SUPPORT" shall mean direct technical support of Licensed
Software provided to Users, as set forth in Section 3.4(a).

1.8      "LICENSED SOFTWARE" or "PROGRAMS" means the object code form of the
software programs listed on EXHIBIT A attached hereto excluding the Ancillary
Programs listed on EXHIBIT A plus any other programs that Siebel in its sole
discretion authorizes Distributor to distribute in accordance with this
Agreement.

1.9      "LICENSE TERM" means the period commencing on the Effective Date and
continuing for the duration of the Initial Term as set forth in EXHIBIT A plus
any additional terms agreed upon by the parties pursuant to Section 12.1, unless
earlier terminated as set forth in Section 12.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       1
<PAGE>

1.10     "MARKETING MATERIALS" means Siebel's standard brochures, data sheets,
collateral, magazines, article reprints, industry analyst reports, videotapes,
books and other marketing materials that Siebel, in its discretion, makes
available to Distributor to assist in its marketing and promotion of the
Licensed Software.

1.11     "MAINTENANCE FEES" means the maintenance fees set forth in EXHIBIT A
due and payable to Siebel for the First-Line Support, Second-Line Support and/or
Third-Line Support provided by Siebel.

1.12     "MAINTENANCE AND SUPPORT SERVICES" shall mean the services set forth in
Section 3.4.

1.13     "ORDER FORM" shall mean the schedule or other document, which
substantively contains all the material terms in the sample order form set forth
in EXHIBIT G, that specifies the Licensed Software licensed to a particular
Customer by Distributor as may be modified by Siebel in its sole discretion from
time to time; provided that Siebel will not modify the Order Form in any manner
which, in the reasonable opinion of Distributor, materially increases
Distributor's costs without the prior written consent of Distributor.

1.14     "PRE-PRODUCTION PROGRAM" shall mean a software program which is (i) not
generally licensed for commercial use by Siebel, (ii) not listed as generally
available in Siebel's marketing literature, or (iii) designated by Siebel as an
"Alpha," "Beta," or "Pre-Production" program or release.

1.15     "SECOND-LINE SUPPORT" shall mean direct technical support of Licensed
Software provided to Customers, as set forth in Section 3.4(b).

1.16     "SOLUTION" means the Licensed Software integrated with the Value Added
Offering integrated as provided in Section 3.1.

1.17     "SUBLICENSE FEE" means the sublicense fee set forth in EXHIBIT A due
and payable to Siebel for each license of the Licensed Software to a Customer.

1.18     "SUPPORTED PLATFORM" shall mean the hardware and software platforms
(e.g., database service systems, application server systems, and client systems)
that are supported by Siebel as expressly set forth in the Documentation. The
requirements for the Supported Platform are subject to change as specified by
Siebel in its discretion with ninety (90) days prior written notice to Customer
or Distributor; provided that Siebel may only specify a change to the relational
database management system (RDBMS) upon four (4) months prior written notice to
Customer or Distributor; provided, however, that if Siebel has notified Customer
or Distributor of a change to the Supported Platform and a warranty or
maintenance claim would be resolved by operating the Licensed Software on the
Supported Platform as changed, then Siebel shall have no liability for such
warranty or maintenance claims. Notwithstanding the foregoing, Siebel shall have
the right to make new versions of the Licensed Software generally available on
any Supported Platform, at Siebel's sole discretion, without providing any prior
notice to Customer or Distributor.

1.19     "TERRITORY" shall be the geographic area described in EXHIBIT A.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       2
<PAGE>

1.20     "THIRD-LINE SUPPORT" shall mean technical support of Licensed Software,
as set forth in Section 3.4(c).

1.21     "TRAINING MATERIALS" shall mean the standard generally available Siebel
training materials, as set forth in the technical services schedule in effect at
the time such training materials are ordered by Distributor.

1.22     "UPDATE" means an updated or enhanced version of any of the software
programs listed on EXHIBIT A, in object code format, that is generally released
by Siebel, in its discretion, to its distributors and customers. Updates shall
not include any future separate product, or any upgrade in features,
functionality or performance of the Licensed Software which Siebel licenses to
customers separately or offers to other customers generally and only for an
additional fee; provided, however, that, as long as Customer is current on
Maintenance fee obligations. Updates shall include all (i) bug fixes, patches,
and maintenance releases, (ii) new point releases denoted by a change to the
right of the first decimal point (e.g., v3.0 to 3.1), and (iii) new major
version releases denoted by a change to the left of the first decimal point
(e.g., v3.0 to 4.0).

"USER" shall mean the named or specified (by password or other user
identification) individuals authorized by Customer to use Licensed Software,
regardless of whether the individual is actively using the Licensed Software at
any given time. The maximum number of Users that may use the Licensed Software
shall be specified in an Order Form. Users may include the employees of Customer
or third parties, provided that such third party is limited to use of the
Licensed Software (i) only as configured and deployed by Customer, and (ii)
solely in connection with Customer's business operations as conducted by or
through such third party, including but not limited to the installation,
administration or implementation of the Licensed Software for Customer.
Distributor agrees that under the terms of each End User License Agreement, the
Customer will be responsible for ensuring that any third party usage is
authorized by Customer in accordance with the terms and conditions of this
Agreement. Notwithstanding the foregoing, Users shall exclude any individuals
employed by, or acting on behalf or under the direction or control of, a direct
competitor of Siebel. Upon Distributor's request to Siebel, Siebel shall confirm
for Distributor whether any given entity is a direct competitor of Siebel.

1.23     "VALUE ADDED OFFERING" means the hardware, software, and/or services,
as described in EXHIBIT A, that Distributor provides to Customers in connection
with the Licensed Software.

2.       GRANT OF RIGHTS

2.1      LICENSE GRANT. In consideration for the payment of Sublicense Fees and
subject to the terms and conditions of this Agreement, Siebel hereby appoints
Distributor as a distributor of the Licensed Software and the Ancillary Programs
and grants to Distributor the following non-transferable rights (except as
provided in Section 13.11 below), all of which may be exercised only by
Distributor in the Territory and during the License Term. This appointment shall
be on a nonexclusive basis. These rights may not be sublicensed except as
expressly permitted in this Section 2.1.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       3
<PAGE>

         (a)      To reproduce, exactly as provided by Siebel, object code
copies of the Licensed Software and Ancillary Programs or portions thereof
solely to exercise the rights granted in this Section 2.1;

         (b)      To distribute and sublicense to Customers the right to use the
Licensed Software and Ancillary Programs or portions thereof on a perpetual
license basis only in accordance with the terms of the End User License
Agreement, subject to the restrictions in Section 5;

         (c)      Except to the extent otherwise agreed in a separate written
agreement between Siebel and Distributor, to use the Licensed Software and
Ancillary Programs for the sole purposes of operating the Licensed Software on
any number of Distributor's computer hardware and operating system(s) to (i)
test and evaluate the Licensed Software, (ii) train Distributor's personnel in
the marketing and sales of the Licensed Software, (iii) demonstrate and promote
the Licensed Software to potential Customers, and (iv) provide First-Line
Support and Second-Line Support to Customers by using the License Software in a
test environment to (1) diagnose reported problems or performance deficiencies
of the Licensed Software, and (2) resolve such problems or deficiencies.
Notwithstanding the foregoing (except to the extent otherwise agreed in a
separate written agreement between Siebel and Distributor), Distributor may (i)
not use the Licensed Software internally in a production capacity to run any of
its business operations including the sales and customer service activities
associated with its End User Customers, or (ii) use the Siebel Tools Programs
set forth in EXHIBIT A solely in accordance with the Documentation for the
limited purpose of configuring the Licensed Software for distribution with the
Value Added Offering and not for general application development purposes.
Notwithstanding the foregoing, Distributor may prepare object definitions
contained in the Siebel object repository of the Licensed Software solely by
using the Siebel Tools Programs ("Customer Object Definitions"); provided that
(i) Distributor may not modify any portion of the Licensed software; (ii)
Distributor shall retain all title, copyright and any other rights in and to any
Customer Object Definitions, provided however that such rights shall expire upon
the termination of this Agreement; (iii) any Customer Object Definitions shall
become a part of the Licensed Software to which this Agreement shall apply,
provided however Siebel may not use or license the Customer Object Definitions
during the License Term unless Siebel independently develops the same or similar
object definitions without use of or reference to the Customer Object
Definitions; and (iv) Distributor shall distribute Customer Object Definitions
in accordance with this Agreement only if Customer Object Definitions are used
solely in conjunction with the Licensed Software and Distributor does not
separate any Customer Object Definitions from the Licensed Software in any
manner. It is further understood and agreed that Distributor must provide a
license to use the Siebel Tools Programs to all Customers.

         (d)      To distribute to Customers, exactly as, provided by Siebel,
any Documentation, Training Materials and Marketing Materials provided by
Siebel, subject to the payment of fees set forth in Section 6.2. Distributor
shall not reproduce the Documentation, Training Materials, or Marketing
Materials for any purpose.

2.2      END USER LICENSE AGREEMENT. Distributor shall enter into a written End
User License Agreement with each Customer to whom Distributor grants any rights
to use Licensed Software, Ancillary Programs or Documentation (subject to
EXHIBIT C). Each End User License

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       4
<PAGE>

Agreement shall (i) contain the minimum terms attached hereto as EXHIBIT F and
(ii) be at least as protective of Siebel's rights and interests as the terms of
EXHIBIT F. Each End User License Agreement shall specify the maximum number of
Users permitted to use the Licensed Software and Ancillary Programs. Distributor
shall use reasonable efforts to prevent Customer from exceeding the maximum
number of Users set forth in the End User License Agreement. In the event that
Distributor learns that a Customer has exceeded such maximum, Distributor shall
so notify Siebel and shall use reasonable efforts to collect the corresponding
license fees from Customer, upon the receipt of which Distributor shall pay the
corresponding Sublicense Fees to Siebel for the increased Users.

2.3      SOURCES CODE ESCROW. Customer shall have the right to become a
beneficiary to the Master Preferred Escrow Agreement between Siebel and Data
Securities International, Inc., a copy of which will be provided to Customer
upon request and which will be incorporated by reference into this Agreement
when Customer executes an Acceptance Form pursuant to the Master Preferred
Escrow Agreement. All rights and licenses granted under or pursuant to this
Agreement are and shall otherwise be deemed to be, for purposes of Section
365(n) of the U.S. Bankruptcy code, licenses of rights to "intellectual
property" as defined under section 101(56) of the U.S. Bankruptcy Code.

3.       DISTRIBUTOR OBLIGATIONS

3.1      DISTRIBUTOR'S VALUE ADDED OFFERING. Notwithstanding anything to the
contrary in this Agreement, Distributor understands and agrees that during the
License Term, Distributor shall distribute the Licensed Software to Customers
only in conjunction and concurrently with a Value Added Offering and not on a
standalone basis; provided, however, that this requirement shall not apply to
Distributor's existing Customers or to Distributor's distribution of Updates to
the Licensed Software to an existing Customer who has licensed the Licensed
Software in connection with the Value Added Offering. The Value Added Offering
shall materially differentiate the Solution from the Licensed Software;
provided, however, that nothing contained in this Section or in this Agreement
shall in any way limit or restrict the freedom of Distributor to determine the
resale price for the Solution as set forth in Section 3.2.

3.2      DISTRIBUTOR'S PRICING OF THE SOLUTION. Distributor shall be free to
determine list pricing and any volume or other applicable discounts for the
Solution.

3.3      INSTALLATION AND TRAINING SERVICES. Distributor may be responsible for
conducting all activities required to install the Licensed Software at its
Customers' locations and may be responsible for providing training to such
Customers and any system integrators involved in such installation. All such
installation and training shall be conducted with the highest level of
professionalism and quality. It is understood that Distributor is not permitted
to conduct such activities or provide such training unless and until Distributor
and authorized representative of Siebel agree on the terms under which
Distributor will conduct such activities or provide such training. At
Distributor's request, Siebel shall provide to Distributor the Documentation and
Training Materials are ordered, provided that during the first sixth (6) months
of this Agreement, Distributor shall receive a ten percent (10%) discount off of
such list prices.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       5
<PAGE>

3.4      MAINTENANCE AND SUPPORT SERVICES. Distributor shall provide Maintenance
and Support Services to all of its Customers of Licensed Software as set forth
in Sections 3.4(a) and 3.4(b) below only if distributor notifies Siebel within
twelve (12) months after the Effective Date of Distributor's election to
commence First-Line Support and Second-Line Support (such notification the
"Assumption of Support"). Distributor shall be obligated to make the Assumption
of Support unless Distributor reasonably determines that providing Maintenance
and Support, and subject to distributor's payment of the Maintenance Fees as set
forth in EXHIBIT A, Siebel will as a subcontractor of Distributor provide
First-Line Support, Second-Line Support and Third-Line Support to Customers.
After the Assumption of Support, distributor may elect to Require Customers to
provide their own First-Line Support; however, in no event will Siebel be
responsible for First-Line or Second-Line Support. Subject to Distributor's
payment of the Maintenance Fees set forth in EXHIBIT A, Siebel shall provide
Third-Line Support to Distributor in accordance with Siebel's then current
Maintenance and Support Services Policy. Distributor shall be responsible for
all support related to the Value Added Offering.

         (a)      FIRST-LINE SUPPORT. First-Line Support means direct technical
support of Licensed Software, including but not limited to (a) a direct response
to Customer and User inquiries concerning the performance, functionality or
operation of the Licensed Software, (b) a direct response to reported problems
or performance deficiencies with the Licensed Software, (c) a diagnosis of
problems or performance deficiencies of the Licensed Software, and (d) a
resolution of problems or performance deficiencies of the Licensed Software.
First Line Support includes the support described as "First Line Support" in
EXHIBIT B. First-Line Support shall include the provision of telephone and other
appropriate contact points so that Customers may contact distributor regarding
technical and support questions and other problems regarding use of the Licensed
Software. Distributor shall inform Customers that if, after using its reasonable
commercial efforts, the Customer is not able to answer a support question or to
correct a reported problem in the Licensed Software, the Customer may contact
distributor for Second-Line Support, as provided below.

         (b)      SECOND-LINE SUPPORT. Second-Line Support means web-based and
telephone and other support at least at the level of Second Line Support
described in Siebel's then current Maintenance and Support Services Policy. A
copy of Siebel's Maintenance Policy as of the date of this Agreement is set
forth in EXHIBIT B. Siebel reserves the right to alter such policies from time
to time, in its reasonable discretion, on ninety (90) days' prior notice to
Distributor. Distributor is hereby authorized to distribute to its Customers, as
a part of Second-Line Support, any and all Updates that Siebel provides
distributor.

         (c)      THIRD-LINE SUPPORT. In consideration for the payment of Siebel
Maintenance Fees set forth in EXHIBIT A, Siebel shall provide Distributor third
line support ("Third-Line Support") for the Licensed Software in accordance with
Siebel's then current Maintenance and Support Services Policy. This shall
include web-based and telephone support to respond to questions that are due
solely to the failure of the Licensed Software to perform in any material
respect the functions described in the Documentation when operated on a
Supported Platform. After the Assumption of Support, before requesting
Third-Line Support, Distributor shall use reasonable commercial efforts to
resolve support questions and to correct reported problems in the Licensed
Software and to ensure that the issue is not related to any other part of the
Solution.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       6
<PAGE>

If Distributor requests Siebel to provide services at a customer site or at
Distributor, Distributor agrees to pay Siebel for such services in accordance
with Siebel's list prices for such services as of the date such services are
delivered and to reimburse Siebel for all its out-of-pocket expenses, including
travel and accommodations, in providing such services.

3.5      SIEBEL CERTIFICATION OF DISTRIBUTOR TECHNICAL SUPPORT STAFF. Unless
distributor does not make the Assumption of Support as provided in Section 3.4,
(i) Distributor shall hire and maintain sufficient technical support personnel
as are needed to support the Licensed Software and achieve the Customer
satisfaction levels required under Section 3.7; and (ii). Distributor shall hire
and maintain at all times during the term of this Agreement, at a minimum, two
technical support engineers who have successfully completed the following Siebel
training certification ("Siebel Certification Training"): (i) the Siebel
training program as described in Siebel's then current program description, (ii)
the required competency testing, and (iii) one week of additional training with
Siebel technical support engineers at the Siebel support center designated by
Siebel. Distributor will be responsible for all training fees and costs
associated with obtaining Siebel Certification Training and shall use its
reasonable efforts to ensure that such training is completed as soon as
practicable after the Assumption of Support. Distributor's support staff must be
fluent in English and all Customer languages spoken in the Territory.

3.6      DISTRIBUTOR MAINTENANCE REPORTING REQUIREMENTS. Distributor will
maintain proper records of Maintenance and Support Services provided to
Customers. Siebel may audit any such records to verify Distributor's performance
of its support obligations. On a monthly basis, Distributor will provide Siebel
a report to Siebel containing the following new customer information: (i)
Customer name, (ii) Customer hardware and software configurations, (iii)
Customer contact names, (iv) Customer contact information, including address,
telephone number, and email address and (v) term of Customer's Maintenance and
Support Services Agreement. Within thirty (30) days after the end of each
quarter, Distributor shall provide Siebel a report in a form specified by Siebel
showing in detail (i) the number of support calls received during quarterly
period with the associated severity level, (ii) the overall average response
time by severity level for such support calls, (iii) the overall average
resolution time by severity level for such support calls; and (iv) other
information reasonably requested by Siebel.

3.7      CUSTOMER SATISFACTION REQUIREMENT. Siebel may, at its discretion and
expense and in reasonable intervals, survey Customers to determine the level of
Customer satisfaction with the Maintenance and Support Services, if any, and
other services provided by Distributor. In order to minimize any inconvenience
to Customers, Siebel agrees to use reasonable efforts to conduct such surveys in
coordination with surveys or audits conducted by Distributor. If the results of
the survey indicate a level of dissatisfaction with Distributor's Customers
(e.g., a gap of more than 2 on a 10 point scale in any surveyed category where
the gap represents the difference between the importance level to the customer
and customer's satisfaction), then (i) Siebel will notify Distributor, and (ii)
the parties will work together to develop a improvement plan to improve Customer
satisfaction. Should Distributor fail to improve the level of Customer
satisfaction for the then current calendar quarter and the quarterly average of
the gap for any surveyed category is more than 2, Siebel may elect to
immediately terminate Distributor's right to continue to provide Maintenance and
Support Services to its Customers.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       7
<PAGE>

3.8      SIEBEL TECHNICAL SERVICES AND PROFESSIONAL SERVICES Siebel shall
provide technical services to Distributor, subject to availability, as agreed to
from time to time by the parties, in accordance with Siebel's technical services
schedule in effect at the time such services are ordered (available upon
request). Siebel will provide professional services to Distributor pursuant to a
separate agreement between the parties as to the terms of the provision of such
services. It is understood that during the first six (6) months of this
agreement, such professional services will be provided at a discount (*) off of
Siebel's then current list price for such services.

3.9      CUSTOMER VISITS. With Distributor's prior written consent (such consent
not to be unreasonably withheld), Siebel may at its expense visit distributor's
Customers from time to time upon reasonable advance notice and with Customer's
approval, to stay abreast of customer requirements and to evaluate features for
potential future products. Distributor agrees to provide Siebel reasonable
assistance in arranging such visits with Customers. Siebel agrees to provide to
Distributor a summery of Customer information obtained during the course of such
visits to the Extent such information is pertinent to Distributor's obligations
under this Agreement.

3.10     DISTRIBUTOR WARRANTIES. Distributor represents and warrants that as of
the Effective Date and continuing throughout the License Term:

         (a)      Distributor will maintain the facilities, resources and
experienced personnel necessary (i) to market and distribute Licensed Software;
(ii) after the Assumption of Support, to perform the necessary installation,
training and maintenance services related to such Licensed Software; and (iii)
otherwise to fulfill its obligations under this Agreement. In addition,
Distributor will maintain the facilities, resources and experienced personnel
necessary to perform the installation and training services agreed to by
Distributor with a Customer.

         (b)      Distributor is not precluded by any existing arrangement,
contractual or otherwise, from entering into this Agreement and performing
hereunder;

         (c)      Distributor will make no representations or warranties related
to the Licensed Software in excess of Siebel's representations or warranties
contained in Section 10 of this Agreement.

         (d)      Distributor has not relied on any promises or representations
other than those promises or representations expressly made in writing in this
Agreement;

         (e)      If Distributor becomes aware of any actual or suspected
unauthorized use, copying or disclosure of the Licensed Software or Ancillary
Programs, Distributor will promptly notify Siebel and will assist Siebel, at
Siebel's expense and request, in the investigation and prosecution of such
unauthorized use, copying or disclosure; and

         (f)      Distributor has the full right, power and authority to enter
into this Agreement and to carry out its obligations hereunder, and there are no
impediments known to Distributor that would prevent Distributor compliance with
all the terms of this Agreement.

3.11     DISTRIBUTOR INDEMNITY. Distributor will indemnify Siebel for, and hold
Siebel harmless from, any loss, expense, damages, claims, demands, or liability
arising form any claim, suit,

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       8
<PAGE>

action or demand resulting from: (a) the gross negligence or willful misconduct
of Distributor or its representatives; (b) the breach of any terms of this
Agreement; (c) the use or distribution of the Licensed Software and Ancillary
Programs by Distributor except for claims which arise directly from or relate
directly to breaches of Siebel's obligations under this Agreement or fall within
Siebel's indemnification obligations under this Agreement, including but not
limited to Siebel's warranties with respect to the Licensed Software; or (d) any
claim related to the Value Added Offering.

3.11A    SIEBEL INDEMNITY. Subject to the limitation of liability set forth in
Section 11 ("Limitation of Liability"), Siebel will indemnify Distributor for,
and hold Distributor harmless from, any loss, expense, damages, claims, demands,
or liability arising from any claim, suit, action or demand resulting from: (a)
the breach of Section 10 ("Siebel Warranties") or 13.1 ("Nondisclosure"); or (b)
the use of the Licensed Software and Ancillary Programs by any Customer of
Distributor to the extent such claims arise directly from or relate directly to
breaches of Siebel's obligations under this Agreement or fall within Siebel's
indemnification obligations under this Agreement, including but not limited to
Siebel's warranties with respect to the Licensed Software.

3.12     MARKETING AND SALES EFFORTS. Distributor and Siebel shall each use
reasonable efforts to promote and market the Licensed Software to Customers and
potential Customers in order to maximize the licensing and distribution of the
Licensed Software to Customers. Such marketing efforts shall include, but not be
limited to the following: preparation and presentation of an annual Marketing
and Sales Plan with all marketing and sales related expenditures detailed and a
ROI (return on investment) analysis to justify all such expenditure; Such annual
Marketing and Sales Plan shall be presented to Siebel within 30 days from the
Effective Date (and each year thereafter on the anniversary date of the
Effective Date) for its review and approval (such approval not to be
unreasonably withheld or delayed); establishment of a marketing and sales force
to promote and distribute the Licensed Software; advertising the Licensed
Software in a commercially appropriate and reasonable manner; and promoting the
Licensed Software at seminars, trade shows and conferences. Distributor agrees
further that its marketing and advertising efforts with respect to the Licensed
Software will be of high quality and in no event of lesser quality as
Distributor's efforts with respect to Distributor's own software. Distributor
further agrees that it shall preserve the professional image and reputation of
Siebel and the Licensed Software. Within one hundred twenty (120) calendar days
from the Effective Date, Distributor agrees to appoint and train, to the
reasonable satisfaction of Siebel, sufficient sales persons and/or technical
support consultants as are needed to satisfy Distributor's obligation to use its
reasonable efforts to market and sell the Licensed Software. Distributor agrees
that its staff shall achieve a level of competence in the Licensed Software and
will participate in applicable certification programs that Siebel may establish.
Each party shall appoint, at its own expense, a channel manager to manage the
relationship described in this Agreement and to assist in addressing issues that
may arise. Each party shall use reasonable efforts to provide the other party
with qualified leads related to the products and services distributed by the
other party.

3.13     POLICY CHANGES. From time to time Siebel may institute new or revised
policies and procedures (i) regarding the distribution and licensing of the
Licensed Software, Updates, Documentation and Ancillary Programs (e.g.,
technical measures to reduce piracy, order

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       9
<PAGE>

processing), and (ii) to ensure Siebel's intellectual property rights and other
rights (including without limitation the right to receive timely payment, right
to ensure appropriate levels of end user customer satisfaction) are fully
protected. Siebel will provide written notice of such policies and procedures to
Distributor, and Distributor agrees to implement such policies and procedures
within a reasonable time after such notice; provided however that if such
revised policies and procedures materially increase Distributor's costs, the
parties will discuss in good faith a reasonable alternative to Distributor's
implementation of such policies and procedures.

3.14     THIRD PARTY PERFORMANCE. Distributor agrees that none of its
obligations under this Agreement, including but not limited to its minimum
order, payment, warranty and indemnification obligations to Siebel, are
conditioned in any ware on any third party's performance or nonperformance of
its payment or other obligations to Distributor.

4.       DELIVERY

Within ten (10) days of the Effective Date, Siebel shall deliver to Distributor
master copies on diskette or CD-ROM of the Licensed software and Ancillary
Programs. Siebel will also deliver Documentation to Distributor as set forth in
EXHIBIT C. Siebel will promptly provide Distributor will master copies on
diskette or CD-ROM of any Updates Siebel makes available, and Distributor agrees
that it will incorporate such Updates into the Licensed Software which it
provide to new Customers promptly as possible, and in no event more than sixty
(60) days after Distributor's receipt of each such Update. From time to time
during the License Term, Siebel will, upon request and subject to availability,
provide Distributor a reasonable number of copies of Marketing Materials for
distribution to potential customers.

5.       RESTRICTIONS REGARDING THE LICENSED SOFTWARE

5.1      LICENSE RESTRICTIONS. Distributor acknowledges that, except as
explicitly stated in this Agreement, the Agreement does not grant Distributor
any right or license to the Licensed Software or Ancillary Programs or any
proprietary rights therein, and no license or other rights shall be created by
implication or estoppel. In particular, but without limiting the generality of
the foregoing, no right or license in or to source code for the Licensed
Software or Ancillary Programs is granted hereunder. distributor covenants that
it shall not (i) sublicense or otherwise permit access or use of the Licensed
Software or Ancillary Programs on a commercial time-sharing, lease, rental, or
service bureau basis; (ii) allow or otherwise permit access or use of the
Programs or Ancillary Programs on a commercial time-sharing, lease, rental, or
service bureau basis; or (iii) allow an End User to reassign or otherwise
transfer the Licensed Software to a third party, provided, however, that the End
User may assign the Licensed Software (and the Ender User License Agreement) in
connection with a merger, acquisition or sale of all or substantially all of its
assets unless the surviving entity is a direct competitor of Siebel. Distributor
covenants that it shall not prepare, and it shall not permit any others to
prepare, any derivative works of the Licensed Software or Ancillary Programs, or
otherwise modify or revise any materials received from Siebel. Distributor
covenants that it shall not use, reproduce, distribute or sell the Licensed
Software or Ancillary Programs in any manner or for any purpose except as
specifically permitted under this Agreement. Notwithstanding the foregoing, it
is

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       10
<PAGE>

understood and agreed that for financing purposes only, an Customer may lease
the License Software through a third party leasing company at Customer's
expense.

5.2      PROHIBITION ON DECOMPILING. Distributor acknowledges that the Licensed
Software and Ancillary Programs contain the valuable information on Siebel and
its licensors, and Distributor agrees not to cause or permit the modification,
reverse engineering, translation, disassembly, or decompilation of, or otherwise
to attempt to derive the source code of the Licensed Soft3ware or Ancillary
Programs, whether in whole or in part; provided that however that if required
under applicable law, upon Customers request, Siebel shall provide information
necessary for Customer to achieve interoperability between the Licensed Software
and other software for a nominal administrative charge.

5.3      PROPRIETARY NOTICES. In order to protect Siebel's and its licensors'
copyright and other ownership interests in the Licensed Software and Ancillary
Programs, Distributor agrees that as a condition of its rights hereunder, each
copy of the Licensed Software or Ancillary Programs reproduced by or on behalf
of Distributor shall contain the same proprietary notices on the media, within
the code and on the Documentation which appear on the media or within the code
of the Licensed Software or Ancillary Programs, or on the Documentation
delivered by Siebel to Distributor and as otherwise reasonably required by
Siebel. Distributor will not remove or obscure any proprietary notices from any
Documentation, Training Materials, or Marketing Materials provided by Siebel.

5.4      CHANNEL MANAGEMENT. Distributor and Siebel will meet at least monthly
to jointly review the list of qualified sales opportunities that Distributor is
pursuing to identify any potential sales channel conflicts and determine the
appropriate party to handle the sales opportunity. In the event of a
disagreement with respect to a particular sales opportunity, the resolution of
which party should be responsible for handling the sales opportunity will be
escalated within Distributor's and Siebel's respective organizations for
resolution after consideration of all relevant factors including the best
interests of the prospective customer and the resources previously allocated to
the sales opportunity by both parties. As soon as reasonably possible after
signature of this Agreement, the parties will meet to jointly establish
procedures for managing sales channel conflicts.

5.5      RESERVED TERRITORY. Notwithstanding anything to the contrary contained
in this Agreement, Siebel retains the exclusive right to distribute the Licensed
Software to the companies listed in EXHIBIT E. If Distributor wishes to license,
distribute, show or demonstrate the Licensed software to any company listed on
EXHIBIT E, Distributor shall notify Siebel in writing and obtain Siebel's prior
written approval.

5.6      COMPETITIVE ACTIVITY.  Distributor agrees that Siebel is Distributor's
primary customer relationship management product ("CRM") partner and Distributor
shall not advertise or market any third party as a CRM partner. Further, as a
material and fundamental term of this Agreement and in order to protect Siebel's
trade secret and other confidential information from inadvertent or inevitable
misappropriation or disclosure, Distributor agrees that neither it nor its
Affiliates will (i) develop; or (ii) host, license or otherwise distribute any
CRM products that are directly competitive with the base applications and core
modules of the Licensed Software as will be set forth with their corresponding
functionality in Exhibit I, such Exhibit I Siebel will provide to Distributor
within thirty (30) days after the Effective Date (such activities collectively
referred to as "Competitive Activity" and such products referred to as "Directly
Competitive Products"), except as expressly permitted in this Section 5.6.

Distributor may continue to develop, host, license or otherwise distribute any
of Distributor's products that are generally available as of the Effective Date
(the "Lawson Products"). Distributor represents (i) that none of the Lawson
Products are Directly Competitive Products and (ii) that the suite of products
currently referred to by Distributor as the Relationship Management Suite
Customer Relationship Management products are not generally available as of the
Effective Date. The parties agree that should a dispute arise as to whether a
Lawson Product is a Directly Competitive Product, the parties will discuss such
dispute in good faith and following such discussions, if Siebel reasonably
believes that such product is a Directly Competitive Product, Distributor will
be free to develop, host, license or otherwise distribute such product, provided
that Distributor shall not be permitted to host, license or otherwise distribute
the Siebel product with which such product directly competes. In the event a
Customer requires Distributor to host, license or otherwise distribute a
Directly Competitive Product, Distributor shall notify Siebel and following such
notification Distributor may host, license or otherwise distribute such Directly
Competitive Product, provided that Distributor has used its reasonable efforts
to promote and market the Licensed Software to Customers and potential
Customers. In addition, in the event that the functionality of a Program is
altered resulting in such Program becoming directly competitive with a product
then currently offered by Distributor, Distributor may continue to offer such
Directly Competitive Product. Siebel also acknowledges that Distributor has up
to six (6) months following the Effective Date to determine whether to offer
initially (*)'s professional services automation software. Distributor will
intermittently review the Siebel product(s) that compete directly with the (*)
professional services automation software offering and evaluate the relative
demand in the market for the two products to determine if the Siebel
professional services automation offering has become the better alternative for
its customers. If Distributor, in its judgment, should so determine, Distributor
and Siebel will jointly develop a plan to begin offering the Siebel professional
services automation software as Distributor's professional services automation
offering. Siebel acknowledges that should Distributor decide to offer the Siebel
professional services automation software, Distributor will be required to
continue to support existing installations of the (*) professional services
automation software in accordance with Distributor's agreement with its
customer(s).

Notwithstanding the foregoing provisions of this Section 5.6: (a) if at any time
Distributor or one of its Affiliates develops a Directly Competitive Product,
Siebel may terminate this Agreement upon thirty (30) days prior written notice
to Distributor; and (b) if at any time (i) Distributor or one of its Affiliates
hosts, licenses or otherwise distributes any Directly Competitive Product, or
(ii) Siebel, in its sole discretion, believes that Distributor's or one of its
Affiliate's Competitive Activity significantly reduces the value to Siebel of
Siebel's relationship with Distributor under this Agreement, Siebel may
terminate this Agreement upon six (6) months prior written notice to
Distributor, provided however that during the first fifteen (15) days of such
six month period, Distributor shall provide to Siebel reasonable assurances that
Siebel's intellectual property rights in and to the Licensed Software are and
will continue to be fully protected during such six month period and if
Distributor does not provide such assurances, such six month period will be
reduced to thirty (30) days. The parties agree that termination of this
Agreement as set forth in this Section 5.6 above will be Siebel's sole remedy
for distributor's breach of this Section 5.6, provided that Distributor is not
in breach of any other provision of this Agreement.

6.       PAYMENT

6.1      SUBLICENSE FEES. For each copy of all or any portion of the Licensed
software distributed to, produced, deployed made available to or otherwise used
by a Customer pursuant to an agreement or understanding with Distributor,
Distributor shall pay the Sublicense Fees set forth

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       11
<PAGE>

in EXHIBIT A. Distributor, shall report any distribution, reproduction or use of
the Licensed software by an Customer as set forth in Section 6.5. In addition,
distributor shall make the payments to Siebel for Distributor's Minimum Payments
set forth in EXHIBIT A.

6.2      DOCUMENTATION AND TRAINING MATERIALS. For each copy of Documentation or
Training Materials provided to Distributor by Siebel, Distributor shall pay
Siebel's list prices in effect as of the date such documentation and Training
Materials are ordered, provided that during the first six (6) months of this
Agreement, (*)

6.3      DISTRIBUTOR MAINTENANCE FEES. Distributor shall pay Siebel the Siebel
Maintenance Fees for Third-Line Support set forth in EXHIBIT A. Such Maintenance
Fees (*) following the end of the quarter in which the related Sublicense Fee
accrued.

6.4      PAYMENT TERMS. Sublicense Fees (*) which they accrued, accompanied by
the report set forth in Section 6.5. Except as otherwise provided in this
Agreement, all fees or other charges shall be payable thirty (30) days from
receipt of the applicable invoice. If any provision of this Agreement does not
allow Distributor to recognize all license fee revenue when an End User License
Agreement is signed and the Licensed Software is shipped to Customer, at
Distributor's request, Distributor and Siebel will agree to discuss in good
faith amending this Agreement in such reasonable manner as required to allow
Distributor to recognize such revenue.

6.5      REPORTS AND PAYMENTS. Within five (5) business days of the completion
of each Customer transaction, Distributor shall submit to Siebel for each
transaction a copy of the Order Form, the current version of which is set forth
at EXHIBIT G. Such document shall show in detail (i) the number of copies or
units of Licensed Software reproduced, distributed, deployed or otherwise used
by a Customer of Distributor during the previous month, (ii) the amount owing
Siebel therefor including the Distributor Sublicense Fees and Distributor
Maintenance Fees, and (iii) the names and locations of the Customers. Within
thirty (30) days before the end of each quarter, Distributor will use its
reasonable efforts to provide Siebel a non-binding forecast of Sublicense Fees
and other fees to be due to Siebel for that quarter.

6.6      TAXES. The specified amounts listed in this Agreement do not include
taxes, duties or fees; if Siebel is required by the tax authorities to pay (i)
sales, use, property, value-added, or other taxes, (ii) any customs or other
duties, or (iii) any import, warehouse or other fees associated with the
importation or delivery of the Licensed Software, Documentation, or Training.
Materials or based on the rights and licenses granted by Siebel to Distributor
in this Agreement or on Distributor's use of Licensed Software, Documentation or
Training Materials or any services provided by Siebel to Distributor hereunder,
then such taxes, duties or fees shall be billed to and paid by Distributor. If
Distributor is permitted to declare any such taxes, Distributor shall declare
and

6.7      RECORDS AND INSPECTION RIGHTS. Distributor will keep and maintain
proper records and books of account relating to its distribution and
sublicensing of Licensed Software to Customers. Siebel may have an independent
audit firm inspect and audit on its behalf, any such records to verify
Distributor's compliance with its payment obligations hereunder. Any such
inspection will be conducted during regular business hours, upon at least five
(5) business days advance

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       12
<PAGE>

written notice, at Distributor's offices in a manner that does not unreasonably
interfere with Distributor's business activities. The person or entity
conducting such audit must execute an appropriate confidentiality agreement with
respect to Distributor's non-public or proprietary information. Such inspection
shall be at Siebel's cost and expense, unless the inspection reveals that
Distributor underpaid the amount actually owing by ten percent (10%) or more, in
which case Distributor shall pay such reasonable out of pocket costs and
expenses. Such audits may be conducted no more than once in any twelve (12)
month period. In the event that Siebel wishes to inspect such books and records,
Distributor will make all relevant records available. Distributor shall use
reasonable commercial efforts to compel its Customers to permit Siebel to
inspect the records of such Customer as provided in this Section, the cost of
such inspections to be home equally by the parties and the parties agree to
discuss in good faith necessity of any such inspection. Distributor shall owe
simple interest at the rate of ten percent (10%) per year on any past due
balances pursuant to this Agreement.

7.       LIMITED RIGHT TO USE TRADEMARKS

7.1      GRANT OF LICENSE. Jsiebel hereby grants to Distributor under the terms
set forth in this Section 7, a non-exclusive license to use the trademarks and
trade names set forth in EXHIBIT D (the "Trademarks"), solely in connection with
the marketing, distribution and support of the Licensed Software and only in the
manner prescribed in this Agreement. Distributor agrees that it will use the
Marketing, distribution and support of the Licensed Software. Distributor agrees
that the Licensed Software and any related services will be marketed under the
Siebel brand name and Trademarks in the United States. Any other proposed use of
the Trademarks must be approved in writing by Siebel in advance of such use.

7.2      FORM OF USE. Distributor shall only use the Trademarks in the form(s)
approved in writing by Siebel, including the (TM) symbol (and, upon registration
of any registered trademark, the (R) symbol), and an indication that Siebel is
the owner of the Trademarks.

7.3      NO USE OF IDENTICAL OR SIMILAR NAMES. Distributor shall not use as its
company name or a component thereof or on other products a mark or name
identical with or confusingly similar to the Trademarks.

7.4      PRIOR SUBMISSION OF SAMPLES. Distributor shall submit to Siebel samples
of advertising or other items bearing the Trademarks prior to the use of such
advertising or other items. Siebel shall have the right to make reasonable
objections to any such sample within thirty (30) days of its submission on the
grounds that Siebel believes in good faith that the use of such advertising or
other items by Distributor will be damaging to the recognition value or
reputation for quality associated with the Trademarks or that the advertising or
other items do not meet the standards of quality required by Siebel. In the
event of such an objection, Distributor shall modify the advertising or other
items in accordance with the objection of Siebel prior to the use of such
advertising or other items.

7.5      LOCAL REGISTRATION OF TRADEMARKS; NO OBJECTIONS TO VALIDITY. Siebel
will, in its sole discretion, retain the exclusive right to register the
Trademarks. Distributor agrees not to raise or

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       13
<PAGE>

cause to be raised any questions concerning or objections to the validity of the
Trademarks or to the respective rights of Siebel.

7.6      NOTIFICATION OF ADVERSE USE. Distributor shall promptly notify Siebel
of any known adverse use by a third party of any of the Trademarks or of a mark
or name confusingly similar to any of the Trademarks and agrees to take no
action of any kind with respect thereto except with the prior written
authorization of Siebel. Distributor further agrees to provide full cooperation
with any legal or equitable action by Siebel to protect its rights, title and
interest in the Trademarks, provided that Siebel reimburses Distributor for the
reasonable out of pocket expenses of such cooperation.

7.7      INFRINGEMENT PROCEEDINGS. In the event of infringement of the
Trademarks by a third party, Siebel shall have the sole right to bring
proceedings (including notifications to the Customs Department objecting to the
importation of infringing goods) against the infringing party and to retain any
damages recovered in such proceedings. Distributor shall cooperate with Siebel
in the prosecution of any such infringement proceedings, provided that Siebel
reimburses Distributor for the reasonable out of pocket expenses of such
cooperation. Distributor shall promptly notify Siebel in writing of any such
known proceeding and shall provide complete authority, information and
assistance to Siebel in connection with such proceeding, provided that Siebel
reimburses Distributor for the reasonable out of pocket expenses of such
assistance. Siebel shall have the sole and exclusive authority and obligation to
defend and/or settle any proceeding with respect to the Trademarks.

7.8      LOGO LICENSE RIGHTS. Distributor agrees to the terms of the Logo
License Addendum set FORTH IN EXHIBIT H hereto as well as the terms of the Logo
Usage Guidelines, as such guidelines may be promulgated by Siebel from time to
time in its sole discretion ("Logo Usage Guidelines"). It is understood that in
the event that Siebel changes such guidelines in a manner that is materially
adverse to the promotion and marketing of the Licensed Software under this
Agreement, such changes shall not be applicable to Distributor.

8.       OWNERSHIP AND PROPRIETARY RIGHTS

Siebel and its suppliers shall retain all title, copyright and other proprietary
rights in and to the Licensed Software, except as expressly set forth in Section
2.1(c) with respect to Customer Object Definitions. Distributor does not acquire
any rights, express or implied, in the Licensed Software, other than those
specified in this Agreement. In the event that Distributor makes suggestions to
Siebel regarding new features, functionality or performance that Siebel adopts
for the Licensed Software, such new features, functionality or performance shall
become the sole and exclusive property of Siebel, free from any restriction
imposed upon Siebel by the provisions of Section 13.1.

In the event Siebel requests Distributor to furnish Siebel with engineering or
other technical resources in connection with future development work for the
Licensed Software (above and beyond suggestions to Siebel regarding new
features, functionality or performance), Distributor's development role,
compensation and ownership rights, if any, for the provision of such services
will be addressed in a separate written agreement. In the event Distributor: (i)
has

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       14
<PAGE>

independently developed or acquired rights to products or other works which
it believes may be complementary to the Licensed Software, and (ii) desires
Siebel to evaluate the usefulness of such products or other works, the parties
shall enter into an evaluation and non-disclosure agreement before distributor
makes any disclosures of proprietary or confidential information to Siebel in
connection with such products or other works.

9.       INFRINGEMENT INDEMNITY

9.1      INTELLECTUAL PROPERTY INFRINGEMENT. If a third party makes a claim
against Customer or Distributor that the Licensed Software or Updates directly
infringes any U.S. or Canadian patent or any copyright, trade secret or
trademark ("IP Claim"); Siebel will defend Distributor or Customer against the
IP Claim (including payment of reasonable legal fees as incurred to defend
Customer and Distributor) and pay all costs, damages and expenses (including
reasonable legal fees) finally awarded against Customer by a court of competent
jurisdiction or agreed to in a written settlement agreement signed by Siebel
arising out of such IP Cla9im;; provided that: (i) Distributor promptly notifies
Siebel in writing no later than sixty (60) days after Distributor's receipt of
notification of a potential claim; (ii) Siebel may assume sole control of the
defense of such claim and all related settlement negotiations; and (iii)
Distributor provides Siebel, at Siebel's request and expense, with the
assistance, information and authority necessary to perform Siebel's obligations
under this Section, provided that Siebel reimburses Distributor for the
reasonable out of pocket expenses of that assistance. Notwithstanding the
foregoing, Siebel shall have no liability for any claim of infringement to the
extent that the claim is based on (a) the use of a superseded or altered release
of Licensed Software if the infringement would have been avoided by the use of a
current unaltered release of the Licensed Software, which Siebel provided to
Distributor, (b) the modification of the Licensed Software other than by Siebel,
or (c) the use of the Licensed Software other than in accordance with the
Documentation.

If, due to an IP Claim, (i) the Licensed Software is held by a court of
competent jurisdiction or are believed to infringe, or (ii) Distributor receives
a valid court order enjoining Distributor from using the Licensed Software,
Siebel shall in its reasonable judgment, and at its expense, (a) replace or
modify the Licensed software to be non-infringing and with substantially similar
functionality; (b) obtain for distributor and/or its Customers a license to
continue using the Licensed Software; or (c) if Siebel cannot reasonably obtain
the remedies in (a) or (b), terminate the license for the infringing Licensed
Software and any other portions of the Licensed Software that become
substantially unusable because of the infringement and refund the license fees
paid for such Licensed Software upon its return by Distributor. This Section 9.1
states Siebel's entire liability and distributor's exclusive remedy for any
claim of infringement by the Licensed Software or Updates.

9.2      INTELLECTUAL PROPERTY INFRINGEMENT FOR ANCILLARY PROGRAMS. If a third
party makes a claim against Distributor or Customer that the Ancillary Programs
infringe any U.S. or Canadian patent or any copyright, trade secret or trademark
("IP Claim"); Siebel will defend Distributor or Customer against the IP Claim
and pay all costs, damages and expenses (including reasonable legal fees)
incurred by Distributor (for the avoidance of doubt, such costs, damages and
expenses shall not include any indirect, incidental, special or consequential
loss or damage) or agreed to in a written settlement agreement signed by Siebel
arising out of such IP Claim; provided that:

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       15
<PAGE>

(i) Distributor promptly notifies Siebel in writing no later than sixty (60)
days after Distributor's receipt of notification of a potential claim; (ii)
Siebel may assume sole control (acknowledging that Distributor may play an
active part in the proceedings, to the extent that such participation does not
affect Siebel's control of the defense) of the defense of such claim and all
related settlement negotiations; and (iii) Distributor provides Siebel, at
Siebel's request and expense, with the assistance, information and authority
necessary to perform Siebel's obligations under this Section. Notwithstanding
the foregoing, Siebel shall have no liability for any claim of infringement
based on (a) an Ancillary Program for which Siebel has not received a
contractual provision from its supplier covering the IP Claim (b) the use of an
Ancillary Program that has been replaced by Siebel if the infringement would
have been avoided by the use of such replacement program which Siebel provided
to Distributor, (c) the modification of a Ancillary Program if the infringement
would have been avoided by the use of an unmodified program, or (d) the use of
the Ancillary Programs other than in accordance with ' h the Documentation and
this Agreement if the infringement would have been avoided by the use of
Ancillary Programs or Documentation in accordance with this Agreement.

If, due to an IP Claim or the threat of an IP Claim, (i) any Ancillary Program
(regardless of whether Siebel has received a contractual provision from the
supplier of the Ancillary Program covering the IP Claim) is held by a court of
competent jurisdiction, or in Siebel's reasonable judgment may be held to
infringe by such a court, or (ii) Distributor receives a valid court order
enjoining Distributor from using the Ancillary Programs, or in Siebel's
reasonable judgment distributor may receive such an order, Siebel shall in its
reasonable adjustment, and at its expense, (a) replace or modify the Ancillary
Programs to be non-infringing; (b) obtain for distributor a license to continue
using the Ancillary Programs; or (c) if Siebel cannot reasonably obtain the
remedies in (a) or (b), terminate the customer's license to the infringing
Ancillary Programs and refund the license fees paid for those Programs whose
functionality is materially and adversely impacted by the termination of the
license to such Ancillary Program upon return by distributor. This Section 9.1
states Siebel's entire liability and Distributors' exclusive remedy for any
claim of infringement regarding Ancillary Program.

10.      LIMITED WARRANTIES AND DISCLAIMERS

10.1     LIMITED PROGRAM WARRANTY. Siebel warrants for a period of one (1) year
from the date on which the copy of the Licensed software is first delivered to
Distributor hereunder, that the unmodified version of the Licensed Software will
perform in all material respects the functions described in the Documentation
when operated on a Supported Platform. The parties agree and acknowledge that
the foregoing warranty only applies to Licensed Software first delivered to
Distributor or to a Customer and not to any Updates subsequently provided to
Distributor or such Customer. In the event of a breach of this warranty,
Distributor's sole and exclusive remedy and Siebel's sole liability shall be for
Siebel to use its commercially reasonable efforts to correct or provide a
workaround for reproducible errors that cause breach of this warranty, or if
Siebel is unable to make the Licensed Software operate as warranted within a
reasonable period of time considering the severity of the error and its impact
of the Distributor, Distributor shall be entitled to recover the fees paid to
Siebel for the applicable Licensed Software.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       16
<PAGE>

10.2     LIMITED MEDIA WARRANTY. Siebel warrants that the tapes, diskettes or
other media upon which the master copy of the Licensed Software (or Ancillary
Programs to the extent such programs are contained on the same media as the
Licensed Software) are delivered by Siebel to Distributor to be free of defects
in materials and workmanship under normal use for one hundred eighty (180) days
from the date of delivery by Siebel. In the event of a breach of this warranty,
Distributor's sole and exclusive remedy and Siebel's sole liability shall be the
replacement of the defective media, provided that Distributor shall acquire an
RMA number from Siebel before returning defective media to Siebel.

10.3     LIMITED SERVICES WARRANTY. Siebel warrants that any services contracted
to be performed by Siebel pursuant to this Agreement shall be performed in a
professional and workmanlike manner consistent with generally accepted industry
standards. This warranty shall be valid for ninety (90) days after performance
of service. In the event of a breach of this warranty, Distributor's sole and
exclusive remedy and Siebel's sole liability shall be the reperformance of the
services, or if Siebel is unable to perform the services as warranted,
Distributor shall be entitled to recover the fees paid to Siebel for the
unsatisfactory services.

10.4     ANTI-VIRUS WARRANTY. Siebel represents and warrants that to the best of
its knowledge after employing reasonable technical means to detect computer
viruses, the Licensed Software does not contain any undocumented lockout
devices, timers, time bombs, virus or other computer software code, routines or
hardware components (other than as set forth in the Documentation) designed to
disable, damage, impair, or erase the Licensed Software or other software or
data. In the event of a breach of this warranty, Distributor's sole and
exclusive remedy and Siebel's sole liability shall be to immediately replace all
copies of the affected Licensed Software.

10.5     ANCILLARY PROGRAM WARRANTIES. Siebel assigns to Distributor and
Distributor shall have the benefit of any and all third party warranties,
service agreements and infringement indemnities available to end users of the
Ancillary Programs; provided, however, that Distributor's sole remedy for breach
of any such warranty, indemnification, service agreement, or other rights and
causes of action shall be against the third party offering such rights and of
not against Siebel. In the event that an Ancillary Program causes the Licensed
Software to fail to perform in all material respects the functions described in
the Documentation when operated on a Supported Platform, Siebel will use
commercially reasonable efforts to provide Distributor with a workaround or fix
pursuant to EXHIBIT B where such workaround or fix may include replacing the
Ancillary Program with a replacement Ancillary Program having substantially
equivalent functionality at no additional charge.

10.6     YEAR 2000 WARRANTY. Siebel warrants that the Licensed Software, as
provided by Siebel, is capable of processing, recording, storing and presenting
data containing four-digit years after December 31, 1999 in substantially the
same manner and with substantially the same functionality as before January 1,
2000. Siebel assumes no responsibilities or obligations to cause third-party
products or services, including but not limited to the Value Added Offering, to
function with the Licensed software. Siebel will not be in breach of this
warranty for any failure of the Licensed Software to correctly create or process
date-related data if such failure results from the inability of any software,
hardware, or systems of Distributor or Customer or any other third party
(including any underlying database engines, operating systems, and related
drivers)

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       17
<PAGE>

either to correctly create or process date related data or to create or process
such date-related data in a manner consistent with the method in which the
Licensed Software create or process date-related data. In the vent of a breach
of this warranty, Distributor's sole and exclusive remedy and Siebel's sole
liability shall be to use its commercially reasonable efforts to correct or
provide a workaround for reproducible errors in the Licensed Software that cause
breach of this warranty, or if Siebel is unable to make the Licensed software
operate as warranted within a reasonable time considering the severity of the
error and its impact on the distributor, Distributor shall be entitled to return
the affected Licensed Software to Siebel and recover the sublicense fees paid to
Siebel for such Licensed Software.

10.6A    MOST CURRENT RELEASE. Siebel warrants that the Licensed software is the
most current release of such software as of the Effective Date.

10.7     DISCLAIMERS. Distributor must report in writing (with a written notice
to Siebel as set forth in Section 13.3) any breach of the warranties contained
in this Section 10 during the relevant warranty period. Subject to Siebel's
obligations under Section 10.1, Siebel does not warrant that the Licensed
Software will meet Distributor's or any Customer's requirements, that the
Licensed software will operate in the combinations which Distributor or any
Customer may select for use, that the operation of the Licensed Software will be
uninterrupted or defect-free, or that all defects will be corrected. Siebel
shall have no Year 2000-related liabilities for any products or services except
as expressly stated in this Agreement. Pre-Production Programs, limited releases
of Licensed Software, Training Materials, and computer-based training products
are distributed "AS IS." THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED OR STATUTORY, INCLUDING WITHOUT
LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.

11.      LIMITATION OF LIABILITY

IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF
PROFITS, DATA OR USE, INCURRED BY THE OTHER PARTY OR ANY THIRD PARTY, WHETHER IN
AN ACTION IN CONTRACT OR TORT, EVEN IF SUCH PARTY HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES except that in the event Distributor makes
unauthorized copies of the Licensed Software , Siebel shall be entitled to
recover the full amount of any Sublicense Fees that would relate to such copies.
Neither party shall seek or be liable for punitive or exemplary damages.

Except for Siebel's liability under Section 9 and 13.1, Siebel's aggregate and
cumulative liability for damages hereunder shall in no event exceed the amount
of fees paid by Distributor under this Agreement, and if such damages relate to
Distributors use of the Licensed Software or services, such liability shall be
limited to fees paid for the relevant Licensed Software or services giving rise
to the liability. Except for any breach of its obligations under Sections 2, 5,
 , 7 and 13.1, or its obligations under Section 3.10 or 3.11, Distributors
aggregate and cumulative liability for damages hereunder shall in no event
exceed the amount of fees paid by Distributor under this Agreement.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       18
<PAGE>

12.      TERM AND TERMINATION

12.1     TERM. This Agreement shall commence on the Effective Date and shall
continue in force through the Initial Term, as defined in EXHIBIT A, unless
sooner terminated as provided in this Agreement. This Agreement may be extended
after the Initial Term for one (1) year terms by mutual written agreement of the
parties. The parties agree to discuss such extensions in good faith at the end
of each of the first and second years of this Agreement; provided, however, that
Siebel shall have no obligation to renew or extend the term of the Agreement,
and no payments, liabilities or damages shall be due distributor, or shall be
imposed upon Siebel, for its decision to terminate or not to renew the
Agreement. It is understood that in the event that a party merges or is
otherwise combined into a successor corporation that is a direct competitor of
the other party, this Agreement will terminate upon such event.

12.2     TERMINATION FOR CAUSE. Either party may terminate this Agreement, by
written notice to the other party: (a) upon the material failure of the other
party to observe, keep or perform any of the covenants, terms or conditions
herein (including the failure to pay sums owed to the other party when due), if
such default continues for thirty (30) days after written notice by the other
party, (b) upon the institution by or against either party of insolvency,
receivership or bankruptcy proceedings or any other proceedings for the
settlement of its debts, (c) upon either party's assignment for the benefit of
creditors, (d) if all or substantially all of the assets of a party are acquired
by a direct competitor of the other party, or (e) upon either party's
dissolution or ceasing to do business.

12.3     EFFECT OF TERMINATION. Upon expiration or termination of this
Agreement: (a) all licenses and rights granted to the parties shall terminate,
except as set forth below or in Section 12.5; (b) each party shall refrain from
representing themselves as a party to this Agreement; (c) any Customer
sublicenses previously granted hereunder will not be affected; and (d) any other
rights of either party which may have accrued up to the date of termination
shall not be affected. Distributor shall be free to continue providing support
to its Customers who are under contract with Distributor for such support
following a termination provided that (i) Siebel shall not be obligated to
provide Distributor any Updates or Software Maintenance and Support Services to
Distributor under this Agreement and (ii) Siebel and its third party partners
are not restricted from providing Updates or other maintenance and support
directly to such customers.

12.4     LIMITATION OF LIABILITY ON TERMINATION. Notwithstanding the foregoing,
upon expiration or lawful termination, neither party will be liable to the other
party, because of such termination, for compensation (except for accrued
compensation), reimbursement or damages on account of the loss of prospective
profits or anticipated sales or on account of expenditures, inventory,
investments, leases or commitments in connection with the business or goodwill
of Siebel or Distributor.

12.5     DISCONTINUATION OF LICENSED SOFTWARE, DOCUMENTATION, TRAINING
MATERIALS, MARKETING MATERIALS Availability. When Siebel reasonably determines
that the market demand or other business factors for any Licensed Software,
Documentation, Training Materials or Marketing Materials no longer warrants
continued availability to end users, Siebel may at its reasonable discretion and
without liability to Distributor, remove such Licensed Software,

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       19
<PAGE>

Documentation, Training Materials or Marketing Materials from general
availability in which case Distributor shall discontinue all marketing and
distribution of such Licensed Software, Documentation, Training Materials,
Marketing Materials within one hundred eighty (180) days of Siebel's
notification to discontinue general availability for such Licensed Software,
Documentation, Training Materials or Marketing Materials.

12.6     SURVIVAL. Sections 3.11 ("Distributor Indemnity"), 5.2 ("Prohibition on
Decompiling"), 6 ("Payments"), 7.7 ("Infringement Proceedings"), 8 ("Ownership
and Proprietary Rights"), 9 ("Infringement Indemnity"), 11 ("Limitation of
Liability"), the third sentence of Section 12.1 ("Term"), 12.3 ("Effects of
Termination"), 12.6 ("Survival") and 13 ("General') shall survive the
termination of this Agreement.

13.      GENERAL

13.1     NONDISCLOSURE. Each party may have access to information that is
confidential to the other party ("Confidential Information"). Siebel's
Confidential Information shall include, but not be limited to, the Licensed
Software, Documentation, Training Materials, Ancillary Programs, formulas,
methods, know how, processes, designs, new products, developmental work,
marketing requirements, marketing plans, customer names, prospective customer
names, the terms and pricing under this Agreement, and all information clearly
identified in writing at the time of disclosure as confidential. Distributors
Confidential Information shall include, but not be limited to, its software
programs, formulas, methods, know-how, processes, designs, new products,
developmental work, marketing requirements, marketing plans, customer names,
prospective customer names, and all information clearly identified in writing at
the time of disclosure as confidential. Confidential information includes all
information received from third parties that either party is obligated to treat
as confidential and oral information that is identified by either party as
confidential.

A party's Confidential Information shall not include information that (i) is or
becomes a part of the public domain through no act or omission of the other
party; (ii) was in the other party's lawful possession prior to the disclosure
and had not been obtained by the other party either directly or indirectly from
the disclosing party; (iii) is lawfully disclosed to the other party by a third
party without use of or reference to the other party's Confidential Information.
In addition, this Section 13.1 will not be construed to prohibit disclosure of
Confidential Information to the extent that such disclosure is required to be
disclosed by law or valid order of a court or other governmental authority;
provided, however, that the responding party shall first have given notice to
the other party and shall have made a reasonable effort to obtain protective
order requiring that the Confidential Information so disclosed by used only for
the purposes for which the order was issued.

The parties agree, unless required by law, not to make each other's Confidential
Information available in any form to any third party (except that Distributor
may disclose Siebel's Confidential Information to Customers provided that such
disclosure is pursuant to a written nondisclosure agreement at least as
protective of Siebel's Confidential Information as this Section 13.1) or to use
each other's Confidential Information for any purpose other than in the
performance of this Agreement. Distributor shall not disclose the results of any
performance

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       20
<PAGE>

tests of the Licensed Software to any third party without Siebel's prior written
approval. Each party agrees to take all reasonable steps to ensure agents in
breach of this Agreement. The parties agree to hold each other's Confidential
Information in confidence during the term of this Agreement and for a period of
three (3) years thereafter; provided, however, that with respect to source code,
the Siebel Data Model Reference Manual, the Siebel Data Mart Data Model
Reference, and other highly sensitive confidential information clearly
identified as such at the time of disclosure by either party, the nondisclosure
obligations set forth herein shall continue indefinitely. Each party's
additional obligations regarding the Siebel Data Model Reference Manual and
Siebel Data Mart Data Model Reference are set forth in EXHIBIT C. Each party
acknowledges and agrees that, due to the unique nature of Confidential
Information, there can be no adequate remedy at law for breach of this Section
13.1 and that such breach would cause irreparable harm to the non-breaching
party; therefore, the non-breaching party shall be entitled to seek immediate
injunctive relief, in addition to whatever remedies it might have at law or
under this Agreement. This Section 13.1 constitutes the entire understanding of
the parties and supersedes all prior or contemporaneous agreements,
representations or negotiations, whether oral or written, with respect to
Confidential Information.

13.2     GOVERNING LAW. This Agreement shall be governed in all respects by the
laws of the United States of America and the State of California. The parties
agree that the United Nations Convention on Contracts for the International Sale
of Goods is specifically excluded from application to this Agreement.

13.3     NOTICES. All notices required to be sent hereunder shall be in writing
and shall be deemed to have been given upon (i) the date sent by confirmed
facsimile, (ii) on the date it was delivered by courier, or (iii) if by
certified mail return receipt requested, on the date received, to the addresses
set forth above and to the attention of the signatory of this Agreement or to
such other address or individual as the parties may specify from time to time by
written notice to the other party.

13.4     DELIVERY. All materials provided by Siebel hereunder shall be delivered
to Distributor on a F.O.B. Siebel's San Francisco Bay Area basis for
destinations within the United States, or on a FCA (Incoterms 1990) Siebel's San
Francisco Bay Area Headquarters (or the address of Siebel's designee) basis for
destinations outside the United States; at which point title to the carrier
media and risk of loss or damage to the materials shall be transferred from
Siebel to Distributor. Nothing in this Section shall be deemed to transfer title
to, or provide Distributor with any rights in, the Licensed Software,
Documentation, or Training Materials, except as specifically provided in this
Agreement. If any materials are lost or damaged during transit from Siebel to
Distributor, Siebel will promptly replace such materials at no additional
charge.

13.5     INJUNCTIVE RELIEF. It is expressly agreed that a breach of Sections 2.1
or 13.1 of this Agreement by Distributor or Siebel may cause irreparable harm to
the non-breaching party and that a remedy at law would be inadequate.

Therefore, in addition to any and all remedies available at law, the
nonbreaching party will be entitled to seek an injunction or other equitable
remedies in all legal proceedings in the event of any threatened or actual
violation of any or all of the above provisions.

[Remainder of page intentionally left blank]

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       21
<PAGE>

13.6     RELATIONSHIP BETWEEN THE PARTIES. Siebel is an independent contractor;
nothing in this Agreement shall be construed to create a partnership, joint
venture or agency relationship between the parties.

13.7     FORCE MAJEURE. Neither party shall be liable hereunder by reason of any
failure or delay in the performance of its obligations hereunder (except for the
payment of money) on account of strikes, shortages, riots, insurrection, fires,
flood, storm, explosions, acts of God, war, governmental action, labor
conditions, earthquakes, material shortages, or any other cause which is beyond
the reasonable control of such party (a "Force Majeure Event"). Each party will
use reasonable efforts to minimize the duration of a Force Majeure Event to the
extent that it is able to do so.

13.8     WAIVER. The failure of either party to require performance by the other
party of any provision hereof shall not affect the full right to require such
performance at any time thereafter; nor shall the waiver by either party of a
breach of any provision hereof be taken or held to be a waiver of the provision
itself.

13.9     SEVERABILITY. In the event any provision of this Agreement is held to
be invalid or unenforceable, the remaining provisions of this Agreement will
remain in full force.

13.10    HEADINGS. The paragraph headings appearing in this Agreement are
inserted only as a matter of convenience and in no way define, limit, construe,
or describe the scope or extent of such paragraph, or in any way affect this
Agreement.

13.11    ASSIGNMENT. Neither this Agreement nor any rights or obligations of
either party hereunder may be assigned in whole or in party without the prior
written approval of the other party, which shall not be unreasonably withheld or
delayed, except that no consent shall be required in the event of an assignment
of this Agreement to a successor corporation by merger, sale of all or
substantially all of the assets or capital stock, provided that the successor
corporation (i) is not a direct competitor of the other party, and (ii) agrees
in writing to be bound by the terms of this Agreement.

13.12    COMPLIANCE WITH LAW AND REGULATIONS. Each party shall act in strict
compliance with all applicable laws, ordinances, regulations and other
requirements of any government authority pertaining to such party's activities
under the Agreement and shall provide, pay for, and keep in good standing all
permits, licenses or other consents necessary for such activities.

13.13    EXPORT CONTROL. The parties agree that the export of Licensed Software
is subject to the export control laws of the United States of America and each
party agrees to abide by all such export control laws and regulations. Without
limiting the generality of the foregoing, distributor expressly agrees that it
shall not, and shall cause its representatives to agree not to, export, directly
or indirectly, re-export, divert, or transfer the Licensed Software,
Documentation or any direct product thereof to any destination, company or
person restricted or prohibited by U.S. Export Controls.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       22
<PAGE>

13.14    CONFIDENTIAL AGREEMENT. Neither party will disclose any terms or the
existence of this Agreement, except that the parties may issue a jointly
approved press release announcing Distributor's rights to distribute and market
the Licensed Software. Siebel shall have the right to use Distributor's name in
customer lists or promotional documents that incorporate such lists. The
confidentiality restrictions under this Section 13.14 shall not apply to the
extent that disclosure of this Agreement is required by applicable laws and
regulations. Either party may disclose this Agreement on a need to know basis to
legal counsel, auditors and other representatives and to lenders and prospective
purchasers of a party, provided that such recipients agree to maintain the
confidentiality of this Agreement by executing a written agreement at least as
restrictive as this Agreement governing such confidentiality and provided
further that such recipient is not a competitor of the other party unless the
other party gives prior written permission to disclose this Agreement to such
competitor, such permission not to be unreasonably withheld.

13.15    COUNTERPARTS AND EXCHANGES BY FAX. This Agreement may be executed
simultaneously in two (2) or more counterparts, each of which will be considered
an original, but all of which together will constitute one and the same
instrument. The exchange of a fully executed Agreement (in counterparts or
otherwise) by fax shall be sufficient to bind the parties to the terms and
conditions of this Agreement.

13.16    NOTICE OF RESTRICTED RIGHTS FOR U.S. GOVERNMENT SUBLICENSES. If
Distributor grants a sublicense to the United States Government, the Licensed
Software, Ancillary Programs and Documentation shall be considered "commercial
computer software," and Distributor shall place a notice provision, in addition
to the applicable copyright notices, on the Documentation and media label,
substantially similar to the following: "U.S. GOVERNMENT RESTRICTED RIGHTS.
Programs, Ancillary Programs and Documentation, delivered subject to the
Department of Defense Federal Acquisition Regulation Supplement, are 'commercial
computer software' as set forth in DEARS 227.7202, Commercial Computer Software
and Commercial Computer Software Documentation, and as such, any use,
duplication and disclosure of the Programs, Ancillary Programs and Documentation
shall be subject to the restrictions contained in the applicable Siebel license
agreement. All other use, duplication and disclosure of the Programs, Ancillary
Programs and Documentation by the U.S. Government shall be subject to the
applicable Siebel license agreement and the restrictions contained in subsection
(c) of FAR 52.227-19, Commercial Computer Software - Restricted Rights (June
1987), or FAR 52.227-14, Rights in General Data Alternative III (June 1987), as
applicable. Contractor/licensor is Siebel Systems, Inc., 1855 South Grant
Street, San Mateo, CA 94402."

13.17    ENTIRE AGREEMENT. This Agreement, together with the attached exhibits
which are incorporated by reference, constitutes the complete agreement between
the parties pertaining to the subject matter hereof and supersedes all prior or
contemporaneous agreements or representations, written or oral, concerning the
subject matter of this Agreement and such exhibits. This Agreement may not be
modified or amended except in writing signed by a duly authorized representative
of each party. No other act, document, usage or custom shall be deemed to amend
or modify this Agreement.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       23
<PAGE>

IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed
by their duly authorized representatives.

The Effective Date of this Agreement shall be March 22, 2000.

EXECUTED BY:  LAWSON ASSOCIATES, INC. DBA LAWSON SOFTWARE

Signature:        /s/ Jay Coughlan
Name:             Jay Coughlan
Title:            President/COO
Date:             3-22-00

EXECUTED BY:  SIEBEL SYSTEMS, INC.

Signature:        /s/ Kevin A. Johnson
Name:             Kevin A. Johnson
Title:            Vice President, Legal Affairs
Date:             3/22/00

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       24
<PAGE>
                                    EXHIBIT A

                                LICENSED SOFTWARE

1.       FEES.

         (a)      SUBLICENSE FEES.

         (i)      SIEBEL WORKGROUPS EDITION Applications. During the term of the
         Agreement, the Sublicense Fees for Siebel Workgroups Edition Licensed
         Software shall be equal to "Siebel's List Price" (as defined below)
         less a discount of (*) for every licensed User of the Licensed
         Software.

         (ii)     SIEBEL ENTERPRISE EDITION APPLICATIONS. During the term of the
         Agreement, the Sublicense Fees for Siebel Enterprise Applications shall
         be equal to Siebel's List Price less a discount of (*) for every
         licensed User of the Licensed Software.

         (iii)    SIEBEL OPPORTUNITIES. Notwithstanding subsections (i) and (ii)
         above, if at the time Distributor enters into a transaction with a
         Customer on the final Target List, Siebel is pursuing or within the
         previous sixty (60) days has pursued the same or a similar opportunity
         with-such Customer, the Sublicense Fees for such transaction shall be
         equal to the greater of (a)(*) of Distributor's net license fees
         received from the Customer for such transaction or (b)(*) of Siebel's
         List Price.

         "Siebel's List Price" shall mean the quantity-one En ser List Price per
         Named User for the Licensed Software published by Siebel and effective
         as of the date of Distributor's license agreement with the relevant
         Customer.

         The "Target List" shall mean a written list of Distributor's preferred
         Customers or active prospects, which Distributor shall provide to
         Siebel no later than March 31, 2000, provided, however, that
         Distributor may discuss such initial Target List with Siebel and make
         necessary modifications to the initial Target List, and shall present
         such modifications at one time as a final Target List within three (3)
         months after the Effective Date. It is understood that unless it is
         determined that there is a conflict under Siebel's lead registration
         process, the parties contemplate that Customers on the Target List will
         be Distributor registered leads under such process. The parties agree
         to meet within thirty (30) days after the Effective Date to discuss and
         resolve to the parties' mutual satisfaction issues concerning lead
         registration, rules of engagement and other similar matters.

         Sublicense Fees will accrue upon the earlier of (i) the delivery of the
         Licensed Software to the Customer or (ii) the reproduction, deployment
         or use of the Licensed Software by the Customer and shall be payable
         quarterly as set forth in Section 6.4 of this Agreement.

         (b)      MINIMUM SUBLICENSE FEES. Distributor shall use its
         commercially reasonable efforts to achieve revenue resulting in the
         following target Sublicense Fees for each listed time period. If
         Distributor does not achieve revenue resulting in the following minimum
         Sublicense Fees for each listed time period, Siebel may terminate this
         Agreement for cause pursuant to Section 12.2 (effective six (6) months
         after the notice of such termination), which right to terminate shall
         be Siebel's sole and exclusive remedy for the failure of Distributor to
         achieve such revenue amounts. It is understood that if the revenue
         amounts in any year exceed the minimum, the excess will be applied
         toward meeting the next year's minimum. It is further understood that
         the amounts below are based on Sublicense Fees accrued during each
         year; if Sublicense Fees accrue during a year, but are not payable
         until the following year (based on the quarterly payment schedule in
         the Agreement), those Sublicense Fees will be applied towards
         determination of Distributor's compliance with this Section 1(b) for
         the year during which the fees accrued.

<TABLE>
<CAPTION>
                         Time Period                      Target Sublicense Fee          Minimum Sublicense Fee
                          -----------                       Payments to Siebel              Payments to Siebel
                                                           ------------------              ------------------
<S>                                                    <C>                            <C>
          Year One (Effective Date - one day prior     (*)                            (*)
          to the first anniversary of the Effective
          Date

          Year Two (first anniversary of the                    To be determined,
          Effective Date - one day prior to the        but not less than (*)          but not less than (*)
          second anniversary of the Effective Date)

          Year Three (second anniversary of the        To be determined,              To be determined,
          Effective Date - one day prior to the        but not less than (*)          but not less than (*)
          third anniversary of the Effective Date)
</TABLE>

         (c)      MAINTENANCE FEES.

         Siebel Workgroups Edition Licensed Software and Siebel Enterprise
         Edition Licensed Software: During the term of the Agreement,
         Distributor agrees to pay Siebel Maintenance Fees that shall be equal
         (*) of Distributor's net license fees received from Customers per year,
         but in no event will Distributor pay Siebel less than (*) of the
         cumulative aggregate of the then current Siebel List Price of all
         Licensed Software which Distributor has distributed to Customers from
         the Effective Date during each twelve (12) month period of this
         Agreement; provided however that until the Assumption of Support (as
         defined in Section 3.4 of this Agreement) the minimum percentage for
         Maintenance Fees as set forth above shall be (*), not (*).

         It is understood that in the event that a Customer renews Maintenance
         and Support Services after the first year of the End User License
         Agreement with such Customer, Distributor shall pay to Siebel
         Maintenance Fees for such Customer during such

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       25
<PAGE>

         Customer's renewal period. It is further understood that if a Customer
         does not renew Maintenance and Support Services after the first year of
         the End User License Agreement with such Customer, Distributor shall
         not be obligated to pay to Siebel Maintenance Fees for such Customer
         after the first year of such End User License Agreement; provided,
         however, that in the event Customer chooses to reinstate Maintenance
         and Support Services after its decision not to renew, Distributor shall
         pay to Siebel Siebel's then standard reinstatement fee for such
         Maintenance and Support Services.

         Maintenance Fees will accrue upon the earlier of (i) the delivery of
         the Licensed Software to the Customer or (ii) the reproduction,
         deployment or use of the Licensed Software by the Customer. Distributor
         shall pay any Maintenance Fees within thirty (30) days following the
         end of the quarter in which the related Sublicense Fee accrued

2.       INITIAL TERM. The Initial Term of the Agreement shall begin on the
Effective Date and end on the third anniversary of the Effective Date.

3.       VALUE ADDED OFFERING. Distributor will satisfy the following value
added criteria in connection with the Licensed Software and will continue to
satisfy such criteria during the term of the Agreement:

         Distributor will interface the Licensed Software as a component of the
         Value Added Offering;

         Distributor will provide installation support for the Licensed Software
         as part of the Solution; or

         Distributor will provide consulting services for the Licensed software
         as part of the Solution.

4.       TERRITORY.  Distributor's Territory shall be worldwide.

5.       LICENSED SOFTWARE. Subject to Section 7 below, the Licensed Software
shall consist of the following software programs:

SIEBEL WORKGROUPS EDITION LICENSED SOFTWARE

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                                        PROGRAMS LICENSED                                                VERSION
----------------------------------------------------------------------------------------------------------------------
<S>                                                                                                <C>
Siebel Sales for Workgroups (Base Applications)                                                     Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Service for Workgroups (Base Application)                                                    Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Call Center for Workgroups (Base Application)                                                Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Advanced Selling Pack for Workgroup                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Advanced Service Pack for Workgroups                                                         Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Telebusiness Pack for Workgroups                                                             Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Product Configurator for Workgroups                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Server Pack for Workgroups                                                                   Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel eChannel for Workgroups                                                                      Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel eService for Workgroups                                                                      Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Tools for Workgroups                                                                         Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel VB for Workgroups                                                                            Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       26
<PAGE>

Siebel Enterprise Edition Licensed Software

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                                        PROGRAMS LICENSED                                                VERSION
----------------------------------------------------------------------------------------------------------------------
<S>                                                                                               <C>
Siebel Call Center (Base Applications)                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Sales Enterprise (Base Application)                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Service Enterprise (Base Application)                                                        Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Field Service (Base Application)                                                             Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Thin Client (Deployment Option)                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Encyclopedia                                                                                 Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Office                                                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Calendar                                                                                     Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Reports                                                                                      Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Expense Reporting                                                                            Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Executive Information System (EIS)                                                           Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Incentive Compensation                                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Order Entry                                                                                  Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Contracts                                                                                    Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Campaigns                                                                                    Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
SiebelSmartScript                                                                                   Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel CTI                                                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel CTI Connect                                                                                  Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Remote                                                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Anywhere                                                                                     Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Workflow Manager                                                                             Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Assignment Manager                                                                           Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Advanced Search                                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
SiebelData Quality                                                                                  Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Jdistance Learning                                                                           Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Quotes                                                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Revenue Forecasting                                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Product Forecasting                                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Proposal Generator                                                                           Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Presentations                                                                                Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Sales Assistant                                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Target Account Selling                                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Customer Service Integration                                                                 Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Resource Assignment                                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Time Management & Reporting                                                                  Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Agreements                                                                                   Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Product Configurator                                                                         Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
SiebelProduct Configurator Integration Object                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel eSales (named Users)                                                                         Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Service Assistant                                                                            Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Quality Management                                                                           Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel E-mail Agent                                                                                 Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Service Inventory                                                                            Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Shipping/Receiving                                                                           Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
SiebelLogistics Manager                                                                             Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Repair                                                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Sales HandHeld                                                                               Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Enterprise Connector for SAP(TM)R/3(R)                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Replication Manager                                                                          Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       27
<PAGE>

<TABLE>
<S>                                                                                              <C>
----------------------------------------------------------------------------------------------------------------------
Siebel Tools                                                                                        Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Bus Object Designer                                                                 Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Application Upgrader                                                                Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel VB                                                                                  Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel BusObject Interfaces                                                                Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Database Extension Designer                                                         Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Report Designer                                                                     Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel System Software                                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Administration Manager                                                              Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Marketing Manager                                                                   Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Enterprise Integration Manager                                                      Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Remote Server                                                                       Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Server Manager                                                                      Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Global Enterprise Support                                                                    Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Multi Currency                                                                      Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
         Siebel Language Extensions                                                                 Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Siebel Server Extensions for the Solaris Operating Environment(TM)                                  Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
Additional Siebel Language Extensions                                                               Siebel 99 (v5.x)
----------------------------------------------------------------------------------------------------------------------
</TABLE>

6.       ANCILLARY PROGRAMS(1). The Ancillary Programs currently consist of the
following software programs and such other programs as may be listed in Siebel's
Documentation from time to time.

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                                             PRODUCT                                                     VERSION
----------------------------------------------------------------------------------------------------------------------
<S>                                                                                              <C>
Sysbase SQL Anywhere                                                                                v5.x
----------------------------------------------------------------------------------------------------------------------
Adobe Acrobat Reader                                                                                v3.0
----------------------------------------------------------------------------------------------------------------------
Intersolv DataDirect Closed ODBC Driver (for Oracle RDBMS only)(2)                                  v2.x
----------------------------------------------------------------------------------------------------------------------
MSODBC Drivers                                                                                      v2.5
----------------------------------------------------------------------------------------------------------------------
</TABLE>

(1)      The Ancillary Programs and any related requirements are subject to
         change as specified by Siebel in its discretion on thirty (30) days
         prior written notice to Distributor.
(2)      This Ancillary Program may only be distributed by Distributor under the
         terms of this Agreement subject to Distributor's payment of the
         following fees: (i) sublicense fees equal to (*), and (ii) maintenance
         fees equal to (*)/every twelve months. Siebel reserves the right change
         such related fees at any time upon written notice to Distributor.

7.       PRODUCT RESTRICTIONS.

SIEBEL WORKGROUPS EDITION LICENSED SOFTWARE: Distributor may sublicense Siebel
Workgroups Edition Licensed Software only to Customers with (i) an installed
base of no greater than (*), and (ii) annual revenue that does not exceed (*).
Siebel agrees that it will consider limited exceptions to such User and annual
revenue limitations on a case-by-case basis in its sole discretion.

SIEBEL ENTERPRISE EDITION LICENSED SOFTWARE: Distributor shall require Customers
of Siebel for Workgroups Licensed Software who require additional Users that
will increase their installed base of Users to more than (*) to transfer their
Users from the Siebel Workgroups Edition products to the Siebel Enterprise
Edition products and cease use of the Siebel Workgroups Edition products. It is
contemplated that there will be a separate upgrade product listed in Siebel's
price list that will be applicable to such transfers.

8.       DISTRIBUTOR OBLIGATIONS.

(a)      DISTRIBUTOR'S RESOURCE COMMITMENT. As soon as reasonably practicable
after the Effective Date and during the term of this Agreement, Distributor will
dedicate one full-time Program/Partnership Manager, who shall carry a minimum
yearly quota of (*) in Sublicense Fees (not to Siebel), one part-time marketing
manager and the following personnel resources to support the Licensed Software
and Distributor's obligations under this Agreement:

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       28
<PAGE>

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                       CERTIFIED QUOTA-CARRYING CRM         CERTIFIED PRE-SALES         CERTIFIES TECHNICAL SUPPORT
    TIME PERIOD              REPRESENTATIVES(3)                 SPECIALISTS(4)               REPRESENTATIVES(5)
    -----------              ----------------                   ------------                 -----------------
----------------------------------------------------------------------------------------------------------------------
<S>                              <C>                             <C>                             <C>
Year One                            (*)                             (*)                             (*)
----------------------------------------------------------------------------------------------------------------------
Year Two                            (*)                             (*)                             (*)
----------------------------------------------------------------------------------------------------------------------
Year Three                          (*)                             (*)                             (*)5
----------------------------------------------------------------------------------------------------------------------
</TABLE>

(3)      Each Certified Quota-Carrying CRM Representative shall (i) promptly
         complete Siebel's Certification training program; (ii) be dedicated
         full-time to supporting the Licensed Software and Distributor's
         obligations under this Agreement and (iii) carry a minimum yearly quota
         of (*) in Sublicense Fees (not to Siebel).

(4)      Each Certified Siebel Sales Specialist shall (i) promptly complete
         Siebel's certification training program; and (ii) be dedicated
         full-time to supporting the Licensed Software and Distributor's
         obligations under this Agreement. (5) The number of Certified Technical
         Support Representatives is subject to increase based on the agreement
         of the parties pursuant to the parties' business plan for this
         relationship.

(b)      MARKETING, SALES AND TECHNICAL TRAINING FUNDS. As soon as reasonably
practicable after the Effective Date of this Agreement,

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                                                                   SALES                     TECHNICAL SUPPORT
    TIME PERIOD          SIEBEL-RELATED MARKETING                TRAINING*                       TRAINING*
    -----------          ------------------------                ---------                       ---------
----------------------------------------------------------------------------------------------------------------------
<S>                              <C>                             <C>                             <C>
Year One                            (*)                             (*)                             (*)
----------------------------------------------------------------------------------------------------------------------
Year Two                            TBD                             TBD                             TBD
----------------------------------------------------------------------------------------------------------------------
Year Three                          TBD                             TBD                             TBD
----------------------------------------------------------------------------------------------------------------------
</TABLE>

* Siebel training will be offered at Siebel's then current list price, provided
that during the first six (6) months of the License Term Distributor will
receive a (*) off of such list price.

It is understood that the amounts set forth in this Section 8(b) for Year Two
and Year Three are to be determined but in no event shall such amounts be lower
than in the previous year.

9.       SIEBEL OBLIGATIONS.

(a)      SIEBEL'S RESOURCE COMMITMENT. As soon as reasonably practicable after
the Effective Date and during the term of this Agreement, Siebel will dedicate
one full-time quota-carrying Program Partnership Manager, one full-time sales
consultant, one part-time channels marketing representative and other personnel
as reasonably necessary to support Siebel's obligations under this Agreement.

(b)      MARKETING FUNDS. Siebel agrees that it will secure a marketing budget
matching the amount secured by Distributor during Year One of the License Term
up to a maximum of (*). It is understood and agreed that of such amount, (*)
will be specifically dedicated to generating potential opportunities for resale
of the Licensed Software pursuant to this Agreement and (*) will be generally
dedicated to further the parties' relationship as contemplated by this
Agreement.

(c)      SALES OVERVIEW TRAINING. Siebel will provide to Distributor free of
charge up to one half-day of sales overview training to Distributor's general
sales force which will be conducted by Siebel's channels organization.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       29
<PAGE>

                                    EXHIBIT B
                               MAINTENANCE POLICY

At any given time, provided that Distributor has paid the applicable Maintenance
Services fees, Siebel shall provide support for (a) the then current version of
the Licensed Software enumerated in Order Forms executed pursuant to an
applicable Software License and Services Agreement, and (b) the immediately
preceding version of such Licensed Software, but only for a period of six (6)
months following the release of the then current version that is made generally
available, provided that all such Licensed Software is are then generally
available from Siebel and operated on a Supported Platform. Such Licensed
Software is referred to in this Policy as the Supported Programs."

1.       MAINTENANCE

Maintenance covers Supported Programs during both implementation and production
use of such Programs. Siebel will use reasonable commercial efforts to cure, as
described below, reported and verifiable errors in Supported Programs so that
such Programs perform in all material respects the functions described in the
associated Documentation. Siebel recognizes four severity levels of Supported
Program errors or issues:

         Severity 1 - Critical Business Impact. Customer's production use of the
Support Programs is stopped or so severely impacted that the Customer cannot
reasonably continue work. Siebel will begin work on the Program error within one
hour of notification during Technical Support's normal business hours and will
engage development staff until an acceptable workaround is achieved.

         Severity 2 - Significant Business Impact. Important Program features
are unavailable with no acceptable workaround. Customer's implementation or
production use of the Supported Programs is continuing but not stopped; however,
there is a serious impact on the Customer's productivity and/or service levels.
Siebel will begin work on the Program error within two hours of notification
during Technical Support's normal business hours and will engage development
staff until an acceptable workaround is achieved.

         Severity 3 - Some Business Impact. Important Program features are
unavailable but a workaround is available, or less significant Program features
are unavailable with no reasonable workaround. Customer's work, regardless of
the environment or product usage, has minor loss of operational functionality or
implementation resources. Siebel will provide initial response regarding the
requested information or documentation clarification within 24 hours of
notification during Technical Support's normal business hours and will consider
a workaround, if appropriate, and Supported Program enhancements for inclusion
in a subsequent Program Update.

         Severity 4 - Minimal Business Impact. Customer requests information, an
enhancement, or documentation clarification regarding the Supported Programs but
there is no impact on the operation of the Supported Programs. Customer's
implementation or production use of the Supported Programs is continuing and
there is no work being impeded at the time. Siebel will

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       30
<PAGE>

provide initial response regarding the requested information or documentation
clarification within 48 hours of notification during Technical Support's normal
business hours and will consider Supported Program enhancements for inclusion in
a subsequent Program Update.

Siebel will provide Distributor with a single copy of the fix or workaround on
suitable media. Distributor will distribute the fix or workaround to Supported
Programs as necessary.

2.       UPDATES

Siebel shall, from time to time, in its sole discretion, make Updates to
Supported Programs available to Distributor at no additional charge except for
media and handling charges. If a Customer transfers the Supported Program to a
hardware and/or software platform which is not supported by Siebel at the time
of such transfer, Siebel shall continue to provide to Distributor Updates which
operate on a Supported Platform and Siebel shall have no further obligation to
fix errors which occur when the Program is run on any platform other than the
Supported Platform. Notwithstanding the foregoing, Distributor shall remain
obligated to pay for Maintenance Services ordered by Distributor prior to such
transfer.

3.       SUPPORT

3.1      Customer shall establish and maintain the organization and processes to
provide First Line Support for the Supported Programs directly to Users.

3.2      If after reasonable commercial efforts Customer is unable to diagnose
or resolve problems or performance deficiencies of the Supported Programs,
Customer shall contact Distributor for Second Line Support and Distributor shall
provide support for the Supported Programs in accordance with Siebel's then
current policies and procedures for Second Line Support.

3.3      Distributor shall establish and maintain the organization and processes
to provide Second Line Support for the Supported Programs to Customer. Second
Line Support shall be provided to Customer only, if, after reasonable commercial
efforts, Customer is unable to diagnose and/or resolve problems or performance
deficiencies of the Supported Programs. Second Line Support shall be provided to
up to two designated Siebel trained representatives of Customer.

3.4      Second Line Support shall be provided by Distributor through (i)
telephone support during local normal business hours, (ii) electronic mail, and
(iii) through the World Wide Web to the extent such support is technically and
reasonably feasible.

3.5      Siebel shall provide Distributor Third-Line Support for the Supported
Programs in accordance with Siebel's then current Maintenance and Support
Services Policy. Distributor shall provide Siebel with the necessary remote
access (e.g. modem) to Customer's Supported Platform so that Siebel may, at its
option, provide remote diagnostic capability. Siebel does not assure performance
of the maintenance se s described herein if such remote access (e.g., modem) to
Customer's Supported Platform so that Siebel may, at its option, provide remote
diagnostic capability. Siebel does not assure performance of the maintenance
services described herein if such remote access is not provided by Distributor
when requested by Siebel. Siebel shall not

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       31
<PAGE>

provide Third Line Support directly to Users. It is understood that the
foregoing provisions in this Section 3 shall apply after the Assumption of
Support. Prior to the Assumption of Support, Siebel will provide Maintenance and
Support Services directly to Users as a subcontractor to Distributor.

4.       MAINTENANCE AND SUPPORT FEES

4.1      Annual fees for Maintenance Services as described herein shall be as
set forth in the Order Form.

4.2      Siebel may, at its sole option, reinstate lapsed Maintenance Services
in accordance with its then current policies upon payment by Distributor of the
applicable reinstatement fee.

5.       EXCLUDED SERVICES

The following services are outside the scope of Siebel's Maintenance Services:

5.1      Service for Supported Programs which have been subject to unauthorized
modification by Customer or Distributor.

5.2      Service for Supported Programs for which all required Maintenance
releases have not been implemented by Customer or Distributor.

5.3      Service which becomes necessary due to: (i) failure of computer
hardware or equipment or programs not covered by this schedule; or (ii) any
cause or causes beyond the reasonable control of Siebel (e.g., floods, fires,
loss of electricity or other utilities), negligence of Customer, Distributor or
any third party, operator error, improper use of hardware or software or
attempted maintenance by unauthorized persons.

5.4      Services performed at the Customer's or Distributor's site unless the
parties mutually agree otherwise.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       32
<PAGE>

                                    EXHIBIT C

                                  DOCUMENTATION

DESCRIPTION OF DOCUMENTATION:

Siebel's Documentation includes on-line help for all licensed Users, one (1)
printed copy of the Data Model Reference Manual, one (1) printed copy of the
Data Mart Data Model Reference (if applicable), and one (1) electronic copy
(from which Customer may print up to three (3) printed copies) of the
Installation and Upgrade Guide, Administration Guide and Release Notes as well
as the Documentation that applies to the Licensed Software at no additional
charge. Additional Documentation that is currently available from Siebel as of
the Effective Date is priced as described in Siebel's price list.

DATA MODEL REFERENCE MANUAL SUPPLEMENTAL CONFIDENTIALITY TERMS AND CONDITIONS:

The following additional terms and conditions apply to Siebel's provision of the
Siebel Data Model Reference Manual and/or Siebel Data Mart Data Model Reference
(collectively and individually, the "Data Model") to Customer. The Data Model
shall be governed by the terms that apply to Licensed Software under the
Agreement, except that with respect to the Data Model, the nondisclosure
obligations set forth in Section 9.1 ("Nondisclosure") of the Agreement shall
not be limited to the period equal to the term of the Agreement plus three (3)
years, but shall continue perpetually.

1.       AUTHORIZED EMPLOYEES AND AUTHORIZED CONTRACTORS. Customer may disclose
the Data Model only to employees and contractors who (i) require access thereto
for a purpose authorized by the Agreement, and (ii) have personally signed the
Access Log which is set forth as the initial page of the Data Model. Such
employees and contractors are hereby designated "Authorized Employees" and
"Authorized Contractors." Notwithstanding the foregoing, if (i) Siebel
reasonably believes that any employee or contractor is engaged in the
integration, customization or other development-related activities of products
similar to or competitive with Siebel's products either for its own benefit or
for the benefit of a third party ("Similar Product Development"), and Customer
cannot assure Siebel to its reasonable satisfaction that such employee or
contractor, while engaged in support such development activities, will be able
to refrain from commingling or sharing any portion of the Data Model with any
such Similar Product Development, or (ii) Siebel reasonably believes that the
Data Model may not be properly safeguarded by any employee or contractor, Siebel
shall notify Customer in writing and, upon receipt of such notification,
Customer shall immediately terminate such employee's or contractor's access to
the Data Model. Customer shall promptly provide Siebel the original of the
Access Log upon request. In the event Siebel disapproves of an employee or
contractor in accordance with the foregoing, Siebel shall provide Customer
prompt notice of such disapproval no later than fifteen (15) days following
Customer's having provided Siebel with the original of the Access Log. Siebel
shall be deemed to have accepted all employees and contractors who have signed
the Access Log until Siebel notifies Customer to the contrary. Any breach of the

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       33
<PAGE>

Agreement by an employee or contractor of Customer shall be deemed to be a
breach by Customer.

2.       PROCEDURES FOR HANDLING THE DATA MODEL. Siebel shall ensure that the
Data Model will be appropriately identified as Siebel's Confidential Information
before being made available to Customer hereunder. Customer shall ensure that
the same degree of care is used to prevent the unauthorized use, dissemination,
or publication of the Data Model as Customer uses to protect its own
confidential trade secret information of a like nature (i.e., other
highly-sensitive proprietary technical data and information of Customer as
source code). Customer shall not disclose any portion of the Data Model to third
parties, with the exception of Authorized Employees and Authorized Contractors
as set forth in Section 1 above. Customer shall maintain one master copy of the
Data Model and Customer will designate one employee ("Data Model Access
Coordinator)" who shall be responsible for controlling all access to such master
copy. All hard copies of the Data Model must be kept in a locked drawer, cabinet
or room at all times when not in use. Customer may not reproduce any portion of
the Data Model for any purpose. If Customer wishes to obtain additional hard
copies of the Data Model, Siebel shall provide Customer additional copies, as
reasonably necessary, at Siebel's then-current price.

3.       TRADE SECRETS. The Data Model and any part thereof constitute trade
secrets of Siebel and/or its suppliers, and will be used by Customer only in
accordance with the terms of this Agreement. Customer shall take prompt and
appropriate action to prevent unauthorized use or disclosure of the Data Model
by the Authorized Employees and Authorized Contractors.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       34
<PAGE>

                                    EXHIBIT D

                                   TRADEMARKS

SIEBEL(R) and the Siebel product names
Universal Agent(TM)
ActiveBriefings(R)
TSQ(R)
Sales.com(TM)
TrickleSync(TM)

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       35
<PAGE>

                                    EXHIBIT E

                             RESERVED COMPANIES(1)

                                      (*)

(1) Company shall include the parent companies, subsidiaries, overseas branches
and overseas offices of the Companies listed above and any company which is
involved in the sale or distribution of the products offered by the Companies
listed above.  Siebel reserves the right to add additional companies (who
commercially distribute or otherwise offer a product that is directly
competitive with the Licensed Software) to this list from time to time during
this Agreement with the consent of Distributor which consent shall not be
unreasonably withheld or delayed.  For purposes of adding additional companies
to this Exhibit after the Effective Date, the above listed companies are
illustrative of the type of companies who commercially distribute or otherwise
offer a product that is competitive with the Licensed Software.  It is
understood that Siebel does not necessarily consider all the companies listed
above to be direct competitors of Siebel.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       36
<PAGE>

                                    EXHIBIT F

                   MINIMUM TERMS OF END USER LICENSE AGREEMENT

Distributor agrees that its agreements with End Users will contain the following
minimum terms and conditions, and that such agreements will not include any
additional terms and conditions which are inconsistent with such minimum terms
and conditions.

1.       DEFINITIONS.

         1.1      "AFFILIATE" shall mean any corporation, company or other
                  entity controlled by, controlling, or under common control
                  with End User. Such entity shall be deemed to be an
                  "Affiliate" only so long as such control exists. Upon request,
                  End User agrees to confirm the Affiliate status of a
                  particular entity.

         1.1A     "ANCILLARY PROGRAM" shall mean the third party software
                  specified in the Documentation and in one or more Order Forms
                  issued pursuant to this Agreement and which are delivered with
                  or embedded in the Program.

         1.2      "COMMENCEMENT DATE" of each Program License shall mean the
                  date on which End User and Distributor enter into an Order
                  Form pursuant to which End User purchases Program Licenses for
                  such Program(s).

         1.3      "DESIGNATED SYSTEM(s)" shall mean End User's computer hardware
                  and operating system(s) designated on the Order Form(s).

         1.4      "MAINTENANCE AND SUPPORT SERVICES" shall mean Program support
                  provided under Distributor's policies in effect on the date
                  Maintenance and Support Services are ordered, subject to the
                  payment by End User of the applicable fees for such support.
                  Distributor reserves the right to alter such policies from
                  time to time using reasonable discretion.

         1.5      "ORDER FORM(s)" shall mean the document (substantially in the
                  form of EXHIBIT G) by which End User orders Program Licenses
                  and related services and which is executed by the parties.
                  Each Order Form shall reference the Effective Data of this
                  Agreement and shall, upon signature by both parties, be deemed
                  to have been incorporated into this Agreement.

         1.6      "PRE-PRODUCTION PROGRAM(s)" shall mean a software program
                  which is not generally licensed for commercial use by
                  Distributor or which is not listed in Distributor's generally
                  available marketing literature or which is designated as a
                  "Alpha," "Beta," or "Pre-Production" program or release by
                  Distributor.

         1.7      "PROGRAM(s)" shall mean the Programs all as described in one
                  or more Order Forms issued pursuant to this Agreement; the
                  media upon which such software is delivered to End User; and
                  Updates Programs shall not include Ancillary Programs.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       37
<PAGE>

         1.8      "PROGRAM LICENSE" shall constitute each license granted to End
                  User pursuant hereto for a User to use a Program as specified
                  in one or more Order Forms.

         1.9      "TRAINING MATERIALS" shall mean any Siebel Systems' training
                  materials provided in connection with any training courses
                  ordered by Customer and delivered as set forth in this
                  Agreement.

         1.10     "UPDATE(s)" shall mean a subsequent release of the Program
                  which is generally made available for Program Licenses
                  receiving Maintenance and Support Services, at no additional
                  charge. Updates shall not include any release, option or
                  future product

         1.11     "USERS" shall mean the named or specified (by password or
                  other user identification) individuals authorized by End User
                  to use specified Programs, regardless whether the individual
                  is actively using the Programs at any given time. The maximum
                  number of Users that may use or access the Programs shall be
                  specified in an Order Form(s). "Users" may include the
                  employees of End User and third parties, provided that such
                  third party is limited to use of the Programs (i) only as
                  configured and deployed by End User and solely in connection
                  with End User's or Affiliates' business operations as
                  conducted by or through such third party, including but not
                  limited to the installation, administration or implementation
                  of the Programs for End User, and (iii) made subject to a
                  written agreement with such third party which contains
                  provisions which are consistent with the provisions of
                  Sections 2.1, 2.2 and 4.1. Each Affiliate shall comply with
                  all of End User's obligations under this Agreement and End
                  User shall be jointly and severally liable for any breaches of
                  this Agreement by Affiliates.

         1.12     "USER SYSTEM" shall mean the computer hardware and operating
                  systems operated by Users in the course of their employment
                  with End User, including notebook and portable computers.

2.       PROGRAM LICENSE.

         2.1      LICENSE GRANT. Subject to the terms and conditions of this
                  Agreement, Distributor hereby grants to End User the following
                  nontransferable, nonexclusive, rights and licenses for End
                  User's own internal business operations as follows:

                  A.       TO USE. (i) to use the Programs and Ancillary
                           Programs solely on the Designated System, or on a
                           backup system if the Designated System is
                           inoperative; (ii) to use the Documentation solely for
                           purposes of supporting End User's use of the
                           Programs; (iii) to use the Training Materials solely
                           for purposes of supporting Users who attend Siebel
                           Systems' training courses; (iv) to use the Siebel
                           Tools Programs solely in accordance with the
                           Documentation to create End User-specific objects

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       38
<PAGE>

                           for use with the Programs; and (v) to have third
                           parties (e.g., system integrators) install,
                           integrate, and implement the Programs and Ancillary
                           Programs for the End User;

                  B.       TO COPY. (i) to copy the Programs that operate on
                           server systems as reasonably necessary to support the
                           maximum number of named Users; (ii) to copy the
                           Programs and Ancillary Programs that operate on the
                           personal computers of Users up to the maximum number
                           of named Users, provided that End User may make one
                           additional copy of each such Program for use on one
                           personal computer, per named User, so long as such
                           User operates only one copy of such Program at any
                           given time; (iii) to make a reasonable number of
                           additional copies of the Programs and Ancillary
                           Programs solely for archival, emergency back, or
                           disaster recovery purposes; and (iv) to copy the
                           on-line help Documentation as reasonably necessary to
                           support its Users.

         2.2      LICENSE RESTRICTIONS AND EXCLUSIONS. The rights granted in
                  Section 2.1 are subject to the following restrictions: (i) End
                  User may use the Ancillary Programs only in combination with
                  the Programs and solely for purposes of installing and/or
                  operating the Programs; End User may not use the Ancillary
                  Programs as stand-a lone applications; (ii) End User may not
                  reverse engineer, disassemble, decompile, or otherwise attempt
                  to derive the source code of the Programs or Ancillary
                  Programs; provided that, if required under applicable law,
                  upon End User's request, Distributor shall provide information
                  necessary for End User to achieve interoperability between the
                  Programs and other software for a nominal administrative
                  charge; (iii) End User may not sublicense or use the Programs
                  or Ancillary Programs for commercial time-sharing, lease,
                  rental or service bureau use, or to train person other than
                  named Users, unless previously agreed to in writing by
                  Distributor; (iv) End User shall not use the Siebel Tools
                  Programs for general application development purposes; and (v)
                  with regard to any and all copies of the Programs, Ancillary
                  Programs, and Documentation, End User shall only make exact
                  copies of the versions as originally delivered by Distributor,
                  End User shall ensure that each copy contains all titles,
                  trademarks, and copyright and restricted rights notices as in
                  the original, and all such copies shall be subject to the
                  terms and conditions of this Agreement.

         2.3      RETENTION OF RIGHTS. Distributor and its suppliers (including
                  Siebel Systems) reserves all rights not expressly granted to
                  End User in this Agreement. Without limiting the generality of
                  the foregoing, End User acknowledges and agrees that: (i)
                  except as specifically set forth in this Agreement,
                  Distributor and its suppliers retain all rights, title and
                  interest in and to the Programs, Ancillary Programs,
                  Documentation, Deliverables and Training materials and End
                  User acknowledges and agrees that it does not acquire any
                  rights, express or implied, therein; (ii) any configuration or
                  deployment of the Programs shall not affect or diminish
                  Distributor's or Siebel Systems' rights, title, and interest
                  in and to the Programs: and (iii) if End User suggests any new
                  features, functionality or performance for

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       39
<PAGE>

                  the Programs that Siebel Systems subsequently incorporates
                  into the Programs, such new features, functionality, or
                  performance shall be the sole and exclusive property of Siebel
                  Systems and shall be free from any confidentiality
                  restrictions that might otherwise be imposed upon Siebel
                  Systems.

         2.4      TRANSFER AND ASSIGNMENT.

                  (a)      End User may, upon written notice to Distributor and
                           payment of any then-applicable transfer fee, transfer
                           a Program from a Designated System; provided,
                           however, that if End User transfers the Program to a
                           hardware and/or software platform which is not
                           supported by Distributor at the time of such
                           transfer, Distributor shall continue to provide
                           Updates to End User which operate on the supported
                           platform and Distributor shall have no further
                           obligation to fix errors which occur when the Program
                           is run on the unsupported platform. Notwithstanding
                           the foregoing, End User shall remain obligated to pay
                           for Maintenance and Support Services ordered by End
                           User prior to such transfer.

                  (b)      Neither this agreement or any rights granted
                           hereunder, nor the use of any of the Programs, may be
                           sold, leased, assigned, or otherwise transferred, in
                           whole or in part, by End User, and any such attempted
                           assignment shall be void and of no effect; provided,
                           however, that End User may assign this Agreement in
                           connection with a merger, acquisition or sale of all
                           or substantially all of its assets unless the
                           surviving entity is a direct competitor of
                           Distributor or Siebel.

         2.5      VERIFICATION. End User is hereby notified that Siebel Systems
                  Incorporated, a California corporation located at 1855 South
                  Grant Street, San Mateo, CA 94402 is a third-party beneficiary
                  to this Agreement and that the provisions of this Agreement
                  related to End User's use of the Programs are made expressly
                  for the benefit of Siebel and are enforceable by Siebel in
                  addition to Distributor. At Siebel's written request, not more
                  frequently than annually, End User shall furnish Siebel with a
                  certificate executed by an officer of End User (a) providing a
                  list of Users by name and country; and (b) listing the
                  locations and types of the Designated Systems on which the
                  System Programs are run.

                  Distributor and Siebel reserve the right to audit End User's
                  use of the Programs no more than once annually at Distributor
                  or Siebel's expense. Distributor or Siebel shall schedule any
                  audit at least thirty (30) days in advance. Any such audit
                  shall be conducted during regular business hours at End Users
                  facilities and shall not unreasonably interfere with End
                  User's business activities. If such audit reveals that End
                  User has underpaid fees to Distributor as a result of
                  unauthorized use or copying of the Programs, End User shall
                  pay to Distributor such underpaid fees at the prices
                  previously agreed to for such Programs plus interest thereon
                  at the prevailing United States prime rate from the initial
                  date of the unauthorized use.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       40
<PAGE>

3.       TERM AND TERMINATION.

         3.1      TERM. Each Program License granted under this Agreement shall
                  commence on the applicable Commencement Date and shall remain
                  in effect perpetually unless such Program License or this
                  Agreement is terminated as provided in Section 3.2
                  (Termination by Distributor).

         3.2      TERMINATION BY DISTRIBUTOR. Distributor may terminate this
                  Agreement or any Program License upon written notice if End
                  User breaches this Agreement and fails to correct the breach
                  within thirty (30) days following written notice from
                  Distributor specifying the breach.

         3.3      HANDLING OF PROGRAMS UPON TERMINATION. If a Program License
                  granted under this Agreement terminates, End User shall (a)
                  cease using the applicable Programs, documentation, and
                  related Confidential Information and (b) certify to
                  Distributor within thirty (30) days after termination that End
                  User has destroyed, or has returned to Distributor, the
                  Programs, documentation and related Confidential Information
                  and all copies thereof. This requirement applies to copies in
                  all forms, partial and complete, in all types of media and
                  computer memory, and whether or not modified or merged into
                  other materials. Before returning Programs to Distributor, End
                  User shall acquire a Return Material Authorization ("RMA")
                  number from Distributor.

         3.4      SURVIVAL. The parties rights and obligations under Sections
                  2.2(iii), 2.3, 2.4, 3 and 4 shall survive termination of this
                  Agreement.

4.       GENERAL TERMS.

         4.1      NONDISCLOSURE. By virtue of this Agreement, the parties may
                  have access to information that is confidential to one another
                  ("Confidential Information"). Distributor's Confidential
                  Information shall include the Programs, formulas, methods,
                  know-how, processes, designs, new products, developmental
                  work, marketing requirements, marketing plans, customer names,
                  prospective customer names, the terms and pricing under this
                  Agreement, and all information clearly identified in writing
                  at the time of disclosure as confidential.

                  A party's Confidential Information shall not include
                  information that (a) is or becomes a part of the public domain
                  through no act or omission of the other party; (b) was in the
                  other party's lawful possession prior to the disclosure and
                  had not been obtained by the other party either directly or
                  indirectly from the disclosing party; (c) is lawfully
                  disclosed to the other party by third party without
                  restriction on disclosure; or (d) is independently developed
                  by the other party. End User shall not disclose the results of
                  any performance tests of the Programs to any third party
                  without Siebel's prior written approval.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       41
<PAGE>

                  The parties agree to hold each other's Confidential
                  Information in confidence during the term of this Agreement
                  and of a period of three (3) years after termination of this
                  Agreement, provided, however that with respect to the Siebel
                  Data Model Reference Manual, the Siebel Data Mart Data Model
                  Reference, and other highly sensitive confidential information
                  clearly identified as such at the time of disclosure by either
                  party ("Highly Sensitive Confidential Information"), the
                  nondisclosure obligation as set forth herein shall continue
                  indefinitely. Customer's additional obligations regarding the
                  Seibel Data Model Reference Manual and Siebel Data Mart Data
                  Model Reference shall be set forth in a separate nondisclosure
                  agreement that must be entered into directly with Siebel
                  Systems before the Data Model Reference shall be set forth in
                  a separate nondisclosure agreement that must be entered into
                  directly with Siebel Systems before the Data Model is provided
                  to Customer by Siebel Systems. The parties agree, unless
                  required by law, not to make each other Confidential
                  Information available in any form to any third party or to use
                  each other's Confidential Information for any purpose other
                  than in the performance of this Agreement. Each party agrees
                  to take all reasonable steps to ensure that Confidential
                  Information is not disclosed or distributed by its employees
                  or agents in violation of the terms of this Agreement. Each
                  party acknowledges and agrees that, due to the unique nature
                  of Confidential Information, there can be no adequate remedy
                  at law for breach of this Section 4.1 and that such breach
                  would cause irreparable harm to the non-breaching party;
                  therefore, the non-breaching party shall be entitled to seek
                  immediate injunctive relief, in addition to whatever remedies
                  it might have at law or under this Agreement.

4.2               DISCLAIMER OF IMPLIED WARRANTIES. Distributor does not warrant
                  that (i) the Programs will meet End User's requirements, (ii)
                  the Programs will operate in the combinations which End User
                  may select for use, (iii) the operation of the Programs will
                  be uninterrupted or error-free, or (iv) all Program errors
                  will be corrected. Limited Production Programs, pre-production
                  releases of Programs and Training Materials are distributed
                  "AS IS." THE WARRANTIES ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL
                  OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED OR STATUTORY,
                  INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
                  MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       42
<PAGE>

                                    EXHIBIT G
                                   ORDER FORM

                         TO SEE ORDER FORM CLICK ON BAR.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       43
<PAGE>

                                    EXHIBIT H

                              LOGO LICENSE ADDENDUM

         Siebel and Distributor agree to the terms contained in this Logo
License Addendum ("Addendum"). In the event of conflict between this Addendum
and this Agreement, the terms and conditions of this Addendum shall prevail with
respect to the subject matter herein.

1.       LOGO LICENSE.

         1.1      LICENSE GRANT. Subject to and conditioned upon Distributor's
                  compliance with the terms and conditions of this Addendum,
                  this Agreement and the Logo Usage Guidelines, Siebel hereby
                  grants to Distributor a non-exclusive, non-transferable right
                  to use within the Territory the Siebel Reseller Logo
                  designated by Siebel solely in conjunction with Distributor's
                  permitted activities pursuant to this Agreement and in the
                  manner described in the Logo Usage Guidelines.

         1.2      RESTRICTIONS. If Siebel specifies that Distributor sis
                  required to have the solution validated by Siebel, then
                  Distributor's rights under this Agreement shall be conditioned
                  upon obtaining such validation from Siebel in accordance with
                  this Agreement. Distributor may not use or reproduce the
                  Siebel Reseller Log in any manner whatsoever other than as
                  expressly described in the Logo Usage Guidelines that contains
                  the specific guidelines concerning the size, placement and use
                  of the Siebel Reseller Logo.

         1.3      RETENTION OF RIGHTS. Siebel expressly reserves all rights not
                  specifically granted to Distributor hereunder. Without
                  limiting the generality of the above, Distributor expressly
                  agrees that Siebel retains all right, title, and interest in
                  and to all of the Siebel Reseller Logos. All use of the Siebel
                  Reseller Log by Distributor will inure to the benefit of
                  Siebel. Under no circumstances will anything in this Agreement
                  be construed as granting, by implication, estoppel or
                  otherwise, a license to any Siebel technology or proprietary
                  right other than the permitted use of the Siebel Reseller Logo
                  pursuant to Section 1.1 above.

2.       NO ENDORSEMENT

         Siebel does not, and will not, endorse, warrant or guarantee the
         performance of any Solution, products or services. Distributor will not
         represent to any third party that Siebel has endorsed, warranted, or
         guaranteed the performance of any Solution, products or services, that
         Siebel has implied the merchantability or fitness for a particular
         purpose of any Solution, products or services, or that Siebel intends
         to do so.

3.       QUALITY, INSPECTION, AND APPROVAL

         3.1      QUALITY OF SOLUTIONS, PRODUCTS AND SERVICES. Distributor
                  agrees to maintain the quality of the Solution, products and
                  services used in conjunction with the Siebel Reseller Logo at
                  a level that meets or exceeds industry standards and at least

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       44
<PAGE>

                  commensurate with the quality of Solution, products and
                  services distributed by Distributor as of the Effective Date.

         3.2      QUALITY OF LOGO. The Siebel Reseller Logo may not be altered
                  by any party other than Siebel. The Siebel Reseller Logo must
                  be reproduced from the logo supplied by Siebel. The Siebel
                  Reseller Logo must stand alone in terms of commercial
                  impression generated by the particular usage and shall not be
                  used in close proximity with any other trademark or design.
                  Siebel reserves the right to amend any Siebel Trademarks and
                  to notify Distributor of any such amendments that are relevant
                  to Distributor's business or the Siebel Reseller Logo
                  applicable to Distributor.

         3.3      INSPECTION. Distributor shall Supply Siebel with suitable
                  specimens of the Solution and products and Distributor's use
                  of the Siebel Reseller Logo in connection with the Solutions,
                  products and services at the times and in the manner described
                  in the Log Usage Guidelines, or at any time upon reasonable
                  notice from Siebel. Distributor shall cooperate with Siebel to
                  facilitate periodic review of Distributor's use of the Siebel
                  Reseller Logo and of Distributor's compliance with the quality
                  standards described in this Agreement.

         3.4      APPROVAL. Siebel reserves the right to approve or reject use
                  of the Siebel Reseller Logo by Distributor. Distributor shall
                  fully correct and remedy any deficiencies in its use of the
                  Siebel Reseller Log, conformance to any validation guidelines,
                  and/or the quality of the Solutions, products and services
                  used in conjunction with the Siebel Reseller Logo, upon
                  reasonable notice from Siebel. If Siebel determines that the
                  Solutions, products or services do not meet Siebel's
                  standards, Siebel shall have the right to rescind Siebel's
                  approval of Distributor's use of the Siebel Reseller Logo and
                  any other Siebel Trademarks and to terminate this Agreement
                  for cause pursuant to Section 12.2.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       45
<PAGE>

                                    EXHIBIT I

                                [TO BE ATTACHED]

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       46<PAGE>

                                                                   Exhibit 10.25

                           ARBOR SOFTWARE CORPORATION

                          APPLICATION PARTNER AGREEMENT

<TABLE>
<CAPTION>
ARBOR                                   PARTNER
<S>                                     <C>

Arbor Software Corporation              Company Name: Lawson Associates, Inc.
                                                      ------------------------------------
1344 Crossman Avenue                    Address:      1300 Godward Street, Suite 500
                                                      ------------------------------------
Sunnyvale, CA 94089                                   Minneapolis, MN 55413
                                                      ------------------------------------

                                                      ------------------------------------
Phone:  408-744-9500                    Phone:        612 379-8086
                                                      ------------------------------------
Fax:  408-744-0400                      Fax:          612 379-7141
                                                      ------------------------------------
</TABLE>

                        EFFECTIVE DATE: DECEMBER 31, 1996

<TABLE>
<S>                                                   <C>
/s/ Stephen Imbler                                    /s/ Dan Metzger
-----------------------------------                   --------------------------------------
Signature                                             Signature

Stephen Imbler                                        Daniel Metzger
-----------------------------------                   --------------------------------------
Printed Name                                          Printed Name

CFO                                                   Executive Vice President, Marketing
-----------------------------------                   --------------------------------------
Title                                                 Title
</TABLE>

Arbor and Partner desire to cooperate in joint marketing activities, share sales
opportunity information in return for marketing assistance fees, and develop and
market Partner products, specifically value-added Essbase(R) software
applications. Accordingly, this Arbor Application Partner Agreement
("Agreement") is made and entered into as of the Effective Date by and between
Arbor Software Corporation, a Delaware corporation ("Arbor") and the Partner
identified above ("Partner").

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

DEFINITIONS

(a)     "AGREEMENT" refers to and includes this Arbor Application Partner
Agreement, the General Terms and Conditions, and the Exhibits, all of which
taken together govern the rights and obligations of Arbor and Partner.

(b)     "DEMONSTRATION LICENSE" means the license of Software used by Partner to
demonstrate Partner Product.

(c)     "DEVELOPMENT LICENSE" means the license of Software used in, and limited
to, the development of Partner Products.

(d)     "DOCUMENTATION" means the operating instructions, user manuals, and all
technical information and reference materials, in whatever form, provided by
Arbor.

(e)     "EFFECTIVE DATE" mean the date first written above.

(f)     "END USER" means a customer of Partner that licenses Partner Products
for use in its internal business operations.

(g)     "END-USER EVALUATION LICENSE" means the license of Software used by
Partner to enable the end-user to evaluate Partner Products.

(h)     "MAINTENANCE" means Updates, bug fixes and other services related to
Software Maintenance as described in Exhibit D of this Agreement.

(i)     "MARKETING ASSISTANCE FEE" or "MAF" means a fee paid to a Partner who
supplies Arbor with a qualified referral for a previously unidentified Essbase
software license sale opportunity that meets the conditions described in Section
6(h) of this Agreement.

(j)     "PARTNER PRODUCT" means the Partner value-added Essbase software
application(s) as more fully described in Exhibit B.

(k)     "SOFTWARE" means Arbor's software products in object code form,
including but not limited to Essbase, and related product documentation as more
fully described in Exhibit A, and any updates and modifications to such products
that may be provided by Arbor from time to time.

(l)     "SUPPORT" means technical support, software diagnosis, and software
problem analysis and resolution provided over the telephone, by fax, via e-mail,
or by other electronic means.

(m)     "TERRITORY" means geographically or other restricted region or market as
described in Exhibit A in which Partner has rights to distribute Partner
Products.

(n)     "UPDATES" means maintenance releases, improvements, and enhancements to
the Software or Product Documentation which are generally provided by Arbor to
current maintenance customers. Updates shall not include those releases for
which Arbor charges a separate or additional fee.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -2-
<PAGE>

2.       LICENSE AND DELIVERY

(a)     DEVELOPMENT LICENSE. Upon execution of this Agreement and in return for
payments described in Section 6 and Exhibit A, Arbor will provide to Partner the
Software products and Documentation listed in Exhibit A. The Software and
Documentation shall be used by Partner for internal development purposes only
and shall not be used to run the internal operations of Partner nor provided to
any third party.

(b)     DEMONSTRATION AND END USER EVALUATION LICENSES. Partner may copy
Software for the purpose of demonstrations at Partner locations and at trade
show, user group, or seminar presentations or by Partner sales representatives.
Partner also may copy Software for the purpose of installation at an End User
location for End User evaluation for up to 45 days, after which the Software
shall be considered to be sublicensed and specific sublicense fee payments will
be due. Partner will maintain a list of evaluation and demonstration copies and
supply such list to Arbor upon request. Demonstration and End User Evaluation
copies of the Software may not be rented, leased, transferred, distributed or
assigned by Partner in any manner.

(c)     DISTRIBUTION OF Sublicenses. During the term of this Agreement and
subject to its terms and conditions, Arbor grants to Partner a non-exclusive
right to distribute sublicenses of the Software either directly or through its
designated distributors, resellers, and other ("Business Affiliates"). Such
Business Affiliates shall be listed in Exhibit A and Arbor shall have the right
to approve such list, the approval of which shall not be unreasonably withheld.
Each sublicense shall be distributed only as part of one or more Partner
Products and only in those Partner Products in which the Software is
incorporated, or in those which are distributed only in conjunction with such
Partner Products, by programmatic or contractual limitation. Sublicenses may not
be distributed when they can be used in any way or by any means other than as
described in Exhibit B. Partner is responsible for insuring that its Business
Affiliates and End Users abide by the obligations of this Agreement.

(d)     ORDERING COPIES FOR DISTRIBUTION. Partner is authorized to make copies
of the Software for purposes of distributing them under its distribution
license.

(e)     MASTER COPY FOR DISTRIBUTION. Arbor will deliver to Partner a master
copy of the Software. Partner may then make as many copies of the Software as
are required for distribution to its Business Affiliates and End Users as
provided in this Agreement. Partner shall not make copies of the Software for
any other purpose except as expressly authorized in this Agreement.

(f)     PARTNER PRODUCT DESCRIPTION AND SOFTWARE SUBLICENSE RESTRICTIONS. Prior
to the distribution of any such sublicense, Partner and Arbor shall have agreed
to a detailed written description of the proposed Partner Product as shown in
Exhibit B, including the restrictions applicable to the sublicensing, use and
delivery of any such Partner Product. Partner agrees to distribute the Software
only as part of a Partner Product and only with license provisions at least as
protective of Arbor's proprietary rights as, and complying with the limitations,
disclaimers, and use restrictions identified in this Agreement and in the Arbor
Software End User License Agreement contained in Exhibit G. Additionally,
Partner agrees to incorporate into its End User license agreement, or to append
thereto as an exhibit signed by the End User, a document of the form of Exhibit
H specifying the Software use restrictions applicable to the End User.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -3-

<PAGE>

(g)     RESTRICTIONS ON END USER LICENSING. Partner and its Business Affiliates
may extend the sublicenses granted in hereunder only to End Users in the
Territory defined in Exhibit A, provided, however, that such Business Affiliates
and End Users shall not include any company, or the employees or consultants of
such company, whose principal line of business competes directly with Arbor. A
current list of such competitors is provided in Exhibit C. Arbor reserves the
right to make changes to Exhibit C upon 30 days prior written notice to Partner.

3.      PARTNER OBLIGATIONS

(a)     ARBOR ATTRIBUTION. Partner will make commercially reasonable efforts to
ensure that Arbor's corporate and product identifications and copyrights are
preserved including, but not limited to ensuring that: (i) Arbor's copyright
attribution appears on the disks and screens used by Partner during boot-up of a
Partner Product and on all Documentation; (ii) the Arbor corporate and product
names are prominently displayed on the packaging of the Software delivered to
End Users, whether delivered as part of a Partner Product or not; and (iii) the
Arbor corporate and product names are prominently identified in any collateral,
materials or Documentation produced which describes the Partner Product or the
Software or components of either.

(b)     ARBOR REPUTATION AND GOODWILL. Partner agrees to use the current names
used by Arbor for the Software and shall not knowingly make false or misleading
representations with regard to the Software or Arbor. Partner further agrees to
conduct business in a manner which reflects favorably at all times on the
Software and on the good name, goodwill and reputation of Arbor.

4.      MARKETING ACTIVITIES

(a)     PUBLIC ANNOUNCEMENTS. Upon the execution of this Agreement, each party
agrees to make reasonable efforts to publicly announce as soon as possible the
general nature and purpose of the relationship created by this Agreement,
provided, however, that any such announcements must have received the prior
written approval of the other party. Any announcement may be made jointly and/or
separately by mutual consent of the parties.

(b)     JOINT MARKETING. During the term of this Agreement, Partner and Arbor
may mutually agree from time to time to engage in joint marketing activities
which promote their products including seminars, press announcements, trade
shows, user groups or other events. Neither party will issue any public
announcement nor publish any materials which reference or discuss the other
party or its products without the prior written consent of the other party.

5.      SUPPORT AND MAINTENANCE

(a)     SUPPORT AND MAINTENANCE. In return for the payments described in Section
6 and Exhibit A of this Agreement, Arbor shall provide to Partner the Support
and Maintenance described in Exhibit D during each year of this Agreement.

(b)     SUPPORT AND MAINTENANCE TO END USERS. Partner shall be responsible for
distributing Updates and bug fixes to its Business Affiliates and End Users and
for providing them with direct technical support. Arbor will have no
responsibility for providing technical support

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -4-
<PAGE>

directly to Partner's Business Affiliates and End Users, unless End Users enter
into a Support and Maintenance Agreement directly with Arbor.

(c)     CONSULTING AND EDUCATION SERVICES. In return for payments described in
Section 6 and Exhibit A of this Agreement, Arbor shall provide to Partner the
consulting and education services specifically described.

6.      FEES AND PAYMENT

(a)     INITIAL PAYMENT. Upon execution of this Agreement, Partner shall pay to
Arbor an initial non-refundable payment for Software, support and services as
described in Exhibit A.

(b)     SUPPORT AND MAINTENANCE FEES FOR DEVELOPMENT. The payment for the first
year of Support and Maintenance shall be due thirty (30) days after the
Effective Date of this Agreement. Fees for on-going Support and Maintenance
after the first year shall be payable on an annual basis in advance of the
period for which they apply. Arbor shall invoice Partner for this Support and
Maintenance and payment shall be due thirty (30) days after receipt of invoice.
Partner will reimburse Arbor's reasonable and necessary out-of-pocket expenses
incurred to provide such Support and Maintenance, payable immediately upon
receipt of invoice with supporting documentation.

(c)     SUBLICENSE FEES. Payment for each sublicense of the Partner Product
granted to an End User by Partner shall be made on a monthly basis. The actual
fee charged to Partner for each such sublicense will be Arbor's then-current
suggested local country list price for such Software less the applicable
discount as described in Exhibit A.

(d)     FEES FOR MAINTENANCE UPON DEPLOYMENT TO END USERS. For the Maintenance
to End Users described in Section 5(b), Partner shall pay a Maintenance Fee to
Arbor equal to (*) of the net sublicense fees due Arbor upon deployment of the
Partner Product and (*) annually of the then-cumulative sublicense fees paid or
payable to Arbor for the first year's Maintenance and equivalent fees in
subsequent years. Maintenance fees are owed on any sublicense so long as the
sublicense is a resident on a production or development server at an End User
location. This provision does not affect the perpetual term of any such
sublicense. However, Arbor shall have no obligation to provide any Maintenance
or Support services for any sublicense for which Maintenance fees have not been
paid. Fees for End-Users shall be payable to Arbor yearly in advance of the
Maintenance period for which they apply.

(e)     REPORTING OF SUBLICENSES AND MAINTENANCE FEES FOR END USERS. Within
thirty (30) days following the end of each month, beginning with the first such
month in which a sublicense of the Software is delivered to an End User, Partner
shall provide to Arbor, in accordance with Partner's standard accounting
practices: (i) a report of sublicenses delivered to End Users during the period,
(ii) a summary of license and maintenance fee payments due on a form
substantially similar to or equivalent to Exhibit F; and (iii) full payment for
any amounts due. Partner shall maintain accurate books and records relating to
the performance of its obligations under this Agreement for at least three (3)
years after its termination.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -5-
<PAGE>

(f)     TERMS OF PAYMENT. All payments made to Arbor shall be in U.S. Dollars.
Partner's obligation to pay Arbor under this Agreement shall not be affected by
its ability to collect payment from its Business Affiliates and End Users. Arbor
reserves the right to require prepayment for all orders placed by Partner if
Partner fails to maintain prompt payments to Arbor. Partner agrees to pay
interest at the rate of 1.5% per month (or the maximum rate allowed by law,
whichever is lower) on amounts more than thirty (30) days past due, and to pay
all reasonable costs, including attorneys' fees and costs, associated with
Arbor's collection of past due amounts. In addition, Partner will pay all
charges reasonably incurred in the purchase and/or shipment of Software,
including transportation charges, insurance premiums, taxes (except taxes based
on Arbor's net income), duties and other government assessments. Partner will
receive full credit for Software returned to Arbor provided any such return has
prior authorization by Arbor and is accompanied by a valid return authorization
number.

(g)     AUDIT. At any time, Arbor may, upon five (5) days written notice and not
more than once in each twelve month period, examine Partner's books and records
related to the amounts due to Arbor. Such examination may be done, at Arbor's
expense, by Arbor or its certified public accounting firm, provided, however,
that if any such audit uncovers one or more underpayments totaling in excess of
$50,000, Partner shall immediately reimburse Arbor for one-half of the cost of
such audit and the amount of underpayment, if any, uncovered during the course
of the audit.

(h)     MARKETING ASSISTANCE FEE ("MAF"). Arbor will pay a MAF to Partner in the
amount of (*) of the net Software license revenue received by Arbor from Arbor's
end users up to a maximum of (*) for each qualified referral by Partner of a
previously unidentified Essbase software license sales opportunity. In order to
qualify a referral, the Partner must (i) register the Essbase sales opportunity
with the appropriate Arbor Regional Manager and (ii) obtain approval using the
Qualifying Order Form attached as Exhibit F to this Agreement. A MAF request is
valid for 180 days after approval by Arbor. If the Essbase software license
sales opportunity does not close within 180 days, the term of the request may be
extended solely at the discretion of the Arbor Regional Manager for an
additional ninety (90) days. No MAF request can be outstanding for more than 270
days. The maximum cumulative MAFs that can be received by Partner for referrals
into a single account cannot exceed (*). A single account includes all divisions
of the purchasing corporation, all subsidiaries and other corporations more than
fifty percent (50%) owned by the same interests.

7.      TERM AND TERMINATION

(a)     INITIAL TERM. This Agreement and the licenses granted under it shall
remain in effect from the Effective Date of this Agreement for a term of three
(3) years and shall automatically renew for subsequent one (1) year terms unless
either party provides written notice to the other party at least ninety (90)
days prior to the expiration of the current term, or unless otherwise terminated
pursuant to the terms of this Section.

(b)     TERMINATION. This Agreement and the licenses) granted under it may be
terminated by: (i) Arbor, if in Arbor's sole opinion, Partner does not actively
and continuously support its End Users; and (ii) Arbor, if Partner fails to meet
any of the minimum annual sales quotas outlined in Exhibit A hereto; and (iii)
by either party if (1) the other party materially fails to perform or comply
with this Agreement or any of its material provisions, or (2) the other party
becomes

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -6-
<PAGE>

insolvent, makes an assignment for the benefit of creditors, ceases to do
business, or if any bankruptcy, reorganization, arrangement, insolvency or
liquidation proceeding is instituted by or against such party and such
proceeding is not terminated within thirty (30) days after institution of such
proceeding.

(c)     EFFECTIVE DATE OF TERMINATION. Termination shall become effective if the
breach is not remedied within thirty (30) days after written notice of
termination to the defaulting per.

(d)     EFFECTS OF TERMINATION. Upon termination of this Agreement by either
party, all rights and licenses granted under this Agreement shall terminate and
revert to Arbor, except that sublicenses of the Software granted by Partner to
End Users in accordance with this Agreement as of the date of termination will
remain in effect in accordance with their terms and conditions. Upon termination
of this Agreement by Arbor for a breach committed by Partner, Partner shall
cease (i) using and deliver to Arbor the master copy of the Software and
Documentation and any Updates; (ii) using and deliver to Arbor any unused sales
literature and other written information and materials supplied by Arbor
pursuant to this Agreement or which contain Arbor's trademarks, and (iii) to
identify itself as an authorized distributor for Arbor or as otherwise
affiliated with Arbor. Upon termination of this Agreement for any other reason,
Partner shall be allowed to retain a copy of the then-current version of the
Software for purposes of continuing to provide support to End Users, but Partner
shall cease distributing and granting further sublicenses of the Software and
shall return to Arbor the master copy of the Software and Documentation and any
Updates as well as any unused sales literature and other written information and
materials supplied by Arbor.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -7-
<PAGE>

                          GENERAL TERMS AND CONDITIONS

1.      DEFINITIONS. For the purposes of the General Terms and Conditions,
"AGREEMENT" shall mean the agreement of which these terms and conditions are a
part and "CUSTOMER" shall mean the Licensee, Partner, Systems Integrator, or
Reseller identified in the Agreement.

2.      OWNERSHIP. Arbor retains all right, title and interest in the Software
and in any ideas, know-how, programs, processes, designs, inventions, works,
trade secrets, and other information, which may be developed by Arbor in the
course of providing any technical services, including any enhancements or
modifications made to the Software (collectively, "Arbor Materials"), and all
patents, copyrights, trade secrets, and other proprietary rights in or related
to the Arbor Materials, whether or not specifically recognized or perfected
under the laws of the country where the Arbor Materials are located. Customer
will not remove, alter or destroy any form of copyright notice, proprietary
markings or confidential legends placed upon or contained within the Arbor
Materials. Further, Customer will reproduce Arbor's copyright and other
proprietary rights notices on any copies of the Arbor Materials it uses,
including archival and backup copies.

3.      RESTRUCTIONS. Customer shall not translate, disassemble, reverse
engineer, decompile or otherwise attempt to reconstruct or discover any source
code or underlying ideas or algorithms of, or embodied in, the Software.
Customer shall not cause or permit unauthorized copying, reproduction or
disclosure of any portion of the Software, or any instructions, manuals, or
other Documentation, or the delivery or distribution of any part of either the
Software or the Documentation, to any third parson or entity, for any purpose
whatsoever, including, but not limited to, transmission, uploading, downloading,
leasing, or operating the Software as a timeshare or service bureau without the
prior written consent of Arbor. Notwithstanding the foregoing, if Customer
encounters business opportunities which involve the use of the Software in a
timesharing or service bureau environment and notifies Arbor thereof, the
parties agree to negotiate in good faith to arrive at a mutually beneficial
arrangement whereby Customer may sublicense the Software for use in such an
environment.

4.      CONFIDENTIAL INFORMATION.

(a)     "CONFIDENTIAL INFORMATION" means all information related to the business
of the disclosing party that may be obtained by the receiving party from any
source as a result of this Agreement, provided that if written, the information
is clearly identified as proprietary or confidential, and if oral, shall be
followed by a written summary of such oral communication within fifteen (15)
days of the date of disclosure. Confidential Information includes (but is not
limited to) programs, source code, algorithms, concepts, pricing information,
business methods, business and technical plans, research and test results,
including the results of any performance or benchmark tests or evaluation of the
Software. Customer acknowledges that Arbor represents that the Arbor Materials
provided under this Agreement contain valuable trade secrets and Customer agrees
to treat the Arbor Materials as the Confidential Information of Arbor.

(b)     WHAT IS NOT "CONFIDENTIAL INFORMATION". Confidential Information does
not include information that the receiving party can demonstrate through written
documentation (i) is or becomes publicly available through no act or omission of
the receiving party; (ii) the disclosing party discloses to a third party
without restriction on further disclosure; (iii) is rightfully

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -8-
<PAGE>

disclosed to the receiving party by a third party without restriction on
disclosure; (iv) is independently developed by the receiving party without
access to the disclosing party's Confidential Information; or (v) is previously
known to the receiving party without nondisclosure obligations.

(c)     NONDISCLOSURE. Each party agrees that it will not disclose to any third
party any Confidential Information belonging to the other party without the
other party's prior written consent. Each party agrees that it will not use the
Confidential Information of the other party except as authorized in the
Agreement. Each party further agrees that it will maintain the confidentiality
of all Confidential Information of the other party and prevent the unauthorized
disclosure or use of any Confidential Information by its clients, customers,
employees, subcontractors or representatives. In no event shall any party use
less care to maintain the Confidential Information of the other party than it
uses to maintain the confidentiality of its own similar non-public information.
Each party further agrees to notify the other in writing of any misuse or
misappropriation of the other party's Confidential Information that may come to
its attention.

5.      VERIFICATION. Customer agrees to maintain appropriate records of the
number and location of all copies or partial copies of the Software that may be
made for Customer's internal use (including archival and backup copies).
Customer agrees to permit Arbor to audit such records and Customer's use of the
Software during normal business hours and upon reasonable notice. On Arbor's
reasonable request, Customer shall furnish Arbor with a signed statement (i)
confirming that the Software is being used pursuant to the provisions of the
Agreement, and (ii) listing the location, type, and serial number of any and all
computers on which the Software is installed.

6.      INDEMNIFICATION BY ARBOR.

(a)     PROVIDED BY ARBOR. Arbor will defend, indemnify, and/or settle, at its
own expense, any action brought against the Customer to the extent that it is
based on a claim that the Software infringes any U.S. patent issued as of the
date of the Agreement or U.S. copyright, trade secret or other intellectual
property right, provided that: (i) Arbor is promptly notified in writing of the
claim; (ii) Arbor has sole control of the defense and any negotiations for its
settlement; and (iii) Customer provides Arbor, at Arbor's expense, with all
assistance, information, and authority necessary to perform the above.

(b)     NOT PROVIDED BY ARBOR. This indemnity obligation shall not apply with
respect to a claim which arises (i) from the use of a superseded or modified
release of the Software, if the claim would have been avoided by the use of the
current or unmodified release; (ii) from the use, operation, or combination of
Software with programs, data, or materials not provided by Arbor, if the claim
would have been avoided by the use of the Software without such programs, data,
or materials; (iii) where Customer continues the allegedly infringing activity
after being informed of modifications that would avoid the alleged infringement;
or (iv) regarding another company's product where Arbor is acting as a reseller
for that company.

(c)     OPTIONS FOR REMEDY. Should the Software become, or in Arbor's opinion be
likely to become, the subject of any such claim of infringement, then the
Customer will permit Arbor, at

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -9-
<PAGE>

Arbor's option and expense, either: (i) to procure for Customer the right to
continue using the Software; (ii) replace or modify the Software so that its use
becomes non-infringing; or (iii) refund the fees paid by Customer for the
allegedly infringing Software, amortized on a straight line monthly basis over a
five (5) year period.

7.      INDEMNIFICATION BY CUSTOMER. Customer will indemnify Arbor for any and
all damages, settlements, attorneys' fees and expenses related to a claim of
infringement or misappropriation as a result of Customer's alleged infringement
of any third party patent or copyright.

8.      LIMITED WARRANTY AND DISCLAIMER. Arbor warrants that, when delivered and
for a period of ninety (90) days thereafter, the Software will materially
conform to Arbor's current Documentation. This warranty will only apply to
problems reported to Arbor during the warranty period and will not apply if: (i)
the Software is not used in accordance with the Documentation; (ii) the Software
or any part of thereof has been altered or modified without the prior written
consent of Arbor; (iii) a defect in the Software has been caused by any of
Customer's malfunctioning equipment; or (iv) any other use within the control of
Customer results in the Software becoming inoperative. EXCEPT FOR ANY EXPRESS
WARRANTIES MADE HEREIN, ARBOR MAKES NO WARRANTIES WHATSOEVER, EITHER EXPRESS OR
IMPLIED, WITH REGARD TO THE SOFTWARE AND ANY SERVICES COVERED BY THE AGREEMENT,
INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. ARBOR DOES NOT WARRANT, GUARANTEE, OR MAKE ANY
REPRESENTATIONS THAT THE SOFTWARE IS ERROR FREE OR REGARDING THE USE, OR THE
RESULTS OF THE USE, OF THE SOFTWARE OR WRITTEN MATERIALS 1N TERMS OF
CORRECTNESS, ACCURACY, RELIABILITY OR OTHERWISE.

9.      LIMITATION OF REMEDY. FOR ANY BREACH OF THE SOFTWARE WARRANTY DESCRIBED
ABOVE, CUSTOMER'S ENTIRE REMEDY AND ARBOR'S ENTIRE LIABILITY SHALL BE LIMITED TO
REPAIR OR REPLACEMENT OF THE SOFTWARE OR, IF SUCH REPAIR OR REPLACEMENT IS
INADEQUATE AS A REMEDY OR, IN ARBOR'S OPINION, NOT COMMERCIALLY REASONABLE, TO A
REFUND OF THE LICENSE FEES PAID FOR THE SOFTWARE.

10.     LIMITATION OF LIABILITY. NEITHER ARBOR NOR CUSTOMER WILL BE LIABLE,
UNDER ANY CONTRACT, TORT, STRICT LIABILITY OR OTHER THEORY, FOR ANY SPECIAL,
PUNITIVE, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING, BUT NOT
LIMITED TO, LOSS OF OR DAMAGE TO DATA, LOSS OF ANTICIPATED REVENUE OR PROFITS,
WORK STOPPAGE OR IMPAIRMENT OF OTHER ASSETS, WHETHER OR NOT FORESEEABLE AND
WHETHER OR NOT A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
EXCEPT AS STATED IN SECTION 6 ABOVE, IN NO EVENT SHALL ARBOR'S LIABILITY FOR
DAMAGES EXCEED THE TOTAL AMOUNT ACTUALLY PAID TO ARBOR BY CUSTOMER UNDER THE
AGREEMENT.

11.     TAXES. All fees charged by Arbor and payable by customer are in U.S.
dollars and do not include taxes. If Arbor is required to pay any sales, use,
value-added or other taxes based on

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -10-
<PAGE>

transactions under this Agreement (other than taxes based on Arbor's income),
such taxes shall be billed to and paid for by Customer.

12.     EXPORT. Customer acknowledges that the Software, the Confidential
Information of Arbor and all Documentation and other technical information
delivered pursuant to the Agreement (collectively, "Technical Data") are subject
to export controls under U.S. laws including but not limited to the Export
Administration Act and the regulations promulgated thereunder. Customer agrees
to (a) comply strictly with all legal requirements established under these
controls, (b) cooperate fully with Arbor in any official or unofficial audit or
inspection that relates to these controls, and (c) not export, re-export,
divert, transfer, or disclose directly or indirectly, any Technical Data to any
country, or to the nationals of any such country, which the U.S. government
determines is a country to which such export, re-export, diversion, transfer, or
disclosure is restricted, without obtaining the prior written authorization of
Arbor and the applicable U.S. government agency. Any breach of this provision
shall be considered a material breach of the Agreement.

13.     GOVERNMENT CONTRACT. Customer agrees that it will sublicense the
Software to agencies of the United States government or to contractors acquiring
sublicenses under government contracts only if such agencies or contractors
acknowledge and agree that the Software was developed entirely at private
expense and that the Software is "commercial computer software" in accordance
with DFARS 252.227-7013 or "restricted computer software" in accordance with FAR
52-227-19, as appropriate.

14.     FORCE MAJEURE. Neither party shall be responsible for any delay in its
performance due to causes beyond its reasonable control.

15.     ASSIGNMENT. Customer may not assign, delegate or otherwise transfer the
Agreement or any of its rights or obligations to a third party and any such
attempted transfer shall be void. Notwithstanding the foregoing, either party
may assign, upon written notice to the other, both its rights and obligations
under this Agreement to the surviving corporation in any merger or consolidation
to which it is a party or to any entity which acquires all or substantially all
of its capital stock or assets.

16.     AMENDMENT AND WAIVER. Any waiver, amendment or modification of any
provision of this Agreement must be in writing. No waiver or consent shall
constitute a continuing waiver or consent or commit a party to provide a waiver
in the future except as specifically set forth in writing. The failure of either
party to exercise any right provided for by this Agreement shall not be deemed a
waiver of that right.

17.     NOTICES. All notices and other communications required or permitted
under this Agreement shall be in writing, addressed to the Legal Department of
the party being notified at its address first written above, and shall be deemed
given: (a) upon receipt when delivered personally, (b) upon confirmation of
receipt following delivery of registered or certified mail, return receipt
requested, or (c) upon delivery by a recognized overnight courier service which
provides confirmation of delivery.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -11-
<PAGE>

18.     ATTORNEYS' FEES. If either party to this Agreement shall bring any
action, suit, counterclaim, appeal, arbitration or mediation against the other
regarding the terms of this Agreement, the losing party shall pay to the
prevailing party a reasonable sum for attorneys' fees and costs as determined by
the Court, arbitrator or mediator.

19.     AUTHORITY TO SIGN. Each person signing this Agreement represents and
warrants that he or she is duly authorized and has legal capacity to execute and
deliver this Agreement. Each party represents and warrants to the other that the
execution and delivery of this Agreement and the performance of such party's
obligations have been duly authorized and that the Agreement is a valid and
legal agreement binding on the party and enforceable according to its terms.

20.     GOVERNING LAW. This Agreement shall be deemed to have been made in, and
shall be construed under, the laws of the State of California without regard to
its conflicts of laws provisions. The United Nations Convention on the
International Sale of Goods shall not apply to this Agreement. In any legal
action relating to this Agreement, Customer agrees that the federal or state
courts of California located in Santa Clara County shall have the sole and
exclusive jurisdiction over the matter.

21.     SURVIVAL OF OBLIGATIONS. The following obligations will survive
termination of the Agreement for any reason: (a) all obligations relating to
non-use and nondisclosure of Confidential Information; (b) all obligations
relating to indemnification and protection of property rights; (c) all
obligations to make payments of amounts that are or become due under this
Agreement prior to termination; (d) all obligations regarding maintenance of
records for tracking sublicense fees owing to Arbor; and (e) all provisions
regarding the limitations of warranty, remedy and liability.

22.     SEVERABILITY. Wherever possible, each provision of the Agreement shall
be interpreted in such a way as to be enforceable and valid under applicable
law. If any term or provision of this Agreement is determined to be illegal,
unenforceable, or invalid in whole or in part for any reason, that provision
shall be stricken from this Agreement and shall not affect the legality,
enforceability or validity of the remainder of this Agreement.

23.     ENTIRE AGREEMENT. The Agreement, including the General Terms and
Conditions and attached Exhibits, constitutes the entire agreement between the
parties, and supersedes all prior oral or written agreements or communications
with regard to the subject matters described. No additional or conflicting term
in a purchase order or other document shall have any effect on the terms of this
Agreement.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -12-
<PAGE>

                                    EXHIBIT A

                              BUSINESS TERM SUMMARY

INITIAL PACKAGE OF SOFTWARE & SERVICES TO PARTNER

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------
INITIAL PACKAGE DESCRIPTION                                                          COST OF INITIAL PACKAGE
---------------------------------------------------------------------------------------------------------------------
<S>                                                                                  <C>
10 Essbase development licenses for NT, OS/2, AIX, HPUX,                                           (*)
         Solaris (Total)
1 Year maintenance for all development platforms                                                   (*)
27 days AFSG Consulting - Architecture                                                             (*)
51 days AFSG Consulting - Specifications, Design Review &                                          (*)
         Performance Tuning
---------------------------------------------------------------------------------------------------------------------
                                                                         TOTAL DUE                 (*)
                                                                                     --------------------------------
</TABLE>

ADDITIONAL SOFTWARE AND SERVICES

At any stage during the term of this Agreement, Partner may purchase additional
software and services at the following rates, these rates subject to change
without notice.

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------------------------
ADDITIONAL SOFTWARE & SERVICES                                   UNIT COST       UNITS ORDERED        TOTAL COST
-------------------------------------------------------------------------------------------------------------------
<S>                                                           <C>                <C>               <C>
Essbase 5-User Development Licenses                              (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Maintenance Fees for Additional Licenses                         (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Additional Consulting Services                                   (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Essbase Fundamentals Part 1 Course (3 days)                      (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Essbase Fundamentals Part 2 Course (2 days)                      (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Essbase Web Gateway Course (1 day)                               (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Essbase System Administration Course (1 day)                     (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
On-Site training (excluding training books)                      (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
Soft-copy of Documentation                                       (*)                                   (*)
-------------------------------------------------------------------------------------------------------------------
                                                                                 TOTAL DUE             (*)
                                                                                 ----------------------------------
</TABLE>

ADDITIONAL DOCUMENTATION

The minimum order for additional documentation is $200, and documentation prices
may change at any time. The Application Designer Pack outlined below contains
Application Manager Users Guide, Database Administrators Guide and one technical
reference manual.

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------------------------------------
DESCRIPTION                                                      UNIT COST       UNITS ORDERED         TOTAL COST
--------------------------------------------------------------------------------------------------------------------
<S>                                                             <C>              <C>                   <C>
Excel Guide Pack (10 User Guides)                                (*)                                   (*)
--------------------------------------------------------------------------------------------------------------------
1-2-3 Guide Pack (10 User Guides)                                (*)                                   (*)
--------------------------------------------------------------------------------------------------------------------
Excel Mac Guide Pack (10 User Guides)                            (*)                                   (*)
--------------------------------------------------------------------------------------------------------------------
Application Designer Pack                                        (*)                                   (*)
--------------------------------------------------------------------------------------------------------------------
API Toolkit                                                      (*)                                   (*)
--------------------------------------------------------------------------------------------------------------------
SQL Interface Guide                                              (*)                                   (*)
--------------------------------------------------------------------------------------------------------------------
                                                                                 TOTAL DUE             (*)
                                                                                 -----------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

ADDITIONAL DOCUMENTATION

The following outlines the certification costs per trainer for each of the
Essbase training courses. Note that certification can take place on-site with a
Partner for the daily fee as outlined, or on Arbor premises at no additional
co-teach fee.

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                                                 Attendance at    Co-Teach Fee at     Co-Teach Fee     Certification
            Training Certification                   course            Arbor            on-site            Test
----------------------------------------------------------------------------------------------------------------------
<S>                                              <C>             <C>                <C>               <C>
Certification for Fundamentals Part 1            (*)             (*)                (*)               (*)
----------------------------------------------------------------------------------------------------------------------
Certification for Fundamentals Part 2            (*)             (*)                (*)               (*)
----------------------------------------------------------------------------------------------------------------------
Certification for Web Gateway                    (*)             (*)                (*)               (*)
----------------------------------------------------------------------------------------------------------------------
Certification for System Administration          (*)             (*)                (*)               (*)
----------------------------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -2-
<PAGE>

TRAINING MATERIALS

Once certified, Partner may host Essbase training courses through either the
purchase of Essbase training books from Arbor or through ordering software
materials. These materials include all course material, with an unlimited right
to copy. Courseware maintenance is available at 20% per annum.

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
                                               LIST PRICE OF                                    UNITS
TRAINING CERTIFICATION & COURSEWARE                COURSE         DURATION      UNIT COST      ORDERED    TOTAL COST
----------------------------------------------------------------------------------------------------------------------
<S>                                         <C>               <C>           <C>               <C>         <C>
Training book for Fundamentals Part 1         (*)               3 days        (*)                         $
----------------------------------------------------------------------------------------------------------------------
Training book for Fundamentals Part 2         (*)               2 days        (*)                         $
----------------------------------------------------------------------------------------------------------------------
Training book for Web Gateway                 (*)               1 day         (*)                         $
----------------------------------------------------------------------------------------------------------------------
Training book for System Administrator        (*)               1 day         (*)                         $
----------------------------------------------------------------------------------------------------------------------
Softcopy materials 'Fundamentals Part 1'      (*)               3 days        (*)                         $
----------------------------------------------------------------------------------------------------------------------
Softcopy materials 'Fundamentals Part 2'      (*)               2 days        (*)                         $
----------------------------------------------------------------------------------------------------------------------
Softcopy materials 'Web Gateway'              (*)               1 day         (*)                         $
----------------------------------------------------------------------------------------------------------------------
Softcopy materials 'for System Admin.'        (*)               1 day         (*)                         $
----------------------------------------------------------------------------------------------------------------------
</TABLE>

GEOGRAPHIC TERRITORY

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------
LICENSED GEOGRAPHIC TERRITORY                                TERRITORY EXCLUSIONS OR RESTRICTIONS
---------------------------------------------------------------------------------------------------------------------
<S>                                                          <C>
Worldwide                                                    No Restrictions
---------------------------------------------------------------------------------------------------------------------
</TABLE>

MINIMUM ANNUAL NET SUBLICENSE FEES

The following outlines the minimum annual net sublicense fees that must be
generated by Partner.

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------
CONTRACT YEAR                                                NET SUBLICENSE FEES PAID
---------------------------------------------------------------------------------------------------------------------
<S>                                                       <C>
Year 1                                                       (*)
---------------------------------------------------------------------------------------------------------------------
Year 2                                                       (*)
---------------------------------------------------------------------------------------------------------------------
Year 3                                                       (*)
---------------------------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -3-
<PAGE>

SUBLICENSE DESCRIPTIONS AND ASSOCIATED DISCOUNTS

The Essbase price list is based upon 3 components - the Essbase Server, the
number of ports (minimum 5), and additional modules. The List Price for these
components are given in attached Price List. For clarification of discounts
below, we define a minimum configuration as a single server plus 5 ports.

Nothing in this agreement will prevent Arbor and Partner from agreeing
additional sublicense discount options based upon specific functionality
required, pre-payment of royalties or other royalty guarantees as may be
appropriate at the time.

<TABLE>
<CAPTION>
-----------------------------------------------------------------------------------------------------------
                                         SAMPLE ESSBASE LIST PRICE
<S>                                                                                          <C>
Essbase Base Server for OS/2, NT, AIX, HPUX, Solaris                                            (*)
5-Port Pack (Concurrent User access to Base Server & Satellite)                                 (*)
Minimum Configuration of Essbase Base Server + 5 ports                                          (*)
Essbase Satellite Server (Limited to a maximum 5 ports - 5 Port Pack price not incl.)           (*)
-----------------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -4-
<PAGE>

RESTRICTED USE - APPLICATION SPECIFIC SERVER OPTION

Defined as providing read/write access to one Essbase application through a
custom-built interface. Excludes end-user access to API, the Spread Sheet add-in
or Application Manager except for administration & security purposes.

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------------------
Annual Net Sublicense Fees              $0 - $500k      $500k - $1.0m        $1.0m - $2.5m            $2.5m +
----------------------------------------------------------------------------------------------------------------------
<S>                                     <C>             <C>                  <C>                      <C>
Discount                                (*)             (*)                  (*)                      (*)
----------------------------------------------------------------------------------------------------------------------
</TABLE>

RESTRICTED FULL USE LICENSE

Defined per Exhibit H, and subject to the following distribution restrictions:

1)      An Essbase Base Server license (Min f 5 ports) sold in conjunction with
        Partners product, not standalone to new accounts, or to any existing
        accounts, or,

2)      A 'Starter Kit' bundled, priced at (*), also sold in conjunction with
        Partners product, not standalone, to new or existing accounts which
        includes.

        -       1 - Essbase Satellite Server
        -       3 - Concurrent Ports
        -       1 - Essbase Web Gateway

3)      The Essbase Web Gateway can only be licensed with a "Starter Kit Bundle"
        and/or the Restricted Full Use Essbase License.

INITIAL "CUSTOMER SEED" PURCHASE:

Partner, upon signing of this agreement by 12/31/96, agrees to an initial
purchase of 100 "Starter Kits" bundles (at (*) each) to support the "Starter Kit
Bundle" strategy for a sum total of (*) based on the delivery & payment schedule
below. Partner agrees that the Initial "Starter Kit Bundle" Purchase is an
irrevocable, non-returnable, and non-refundable commitment. Initial "Starter Kit
Bundle" Purchase is accumulated toward the minimum Annual Net Sublicense Fees.

<TABLE>
<CAPTION>
----------------------------------------------------------------------------------------------------------
    DELIVERY DATE              # OF STARTER KIT BUNDLES                             PAYMENT TERMS
----------------------------------------------------------------------------------------------------------
<S>                                   <C>                       <C>
12/31/96                                 100                    (*) upon signing, (*) net 90
----------------------------------------------------------------------------------------------------------
          -                               -                     (*) on or before 6/30/97
----------------------------------------------------------------------------------------------------------
          -                               -                     (*) on or before 9/30/97
----------------------------------------------------------------------------------------------------------
</TABLE>

In exchange for the Initial "Starter Kit Bundle" commitment, Arbor agrees to
provide Partner the following deliverables:

1.      Deliver 11 person days total, of on-site Sales & technical training to
        Partner sales staff during Q1 '97.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -5-
<PAGE>

2.      Jointly fund & help deliver up to 4 seminars per quarter to Partner
        customers & prospects beginning 1/1/97 through 12/31/97.

3.      All Essbase Software upgrades associated with the "Starter Kit Bundle"
        (which includes all server/module/port upgrades) must be done as a
        Restricted Full Use License upgrade and subject to a special discounted
        royalty rate of (*) then current country local list price. All other
        royalty rates & License definitions are to comply with the tables set
        forth here in Exhibit A.

4.      Attendance for 2 Partner employees in the initial Arbor Support Training
        Program Boot Camp. Partner may enroll 3 additional Partner employees in
        Arbor Support Training Boot Camp within 12 months of the execution of
        this Agreement for a fee payable to Arbor of (*) per Partner employee.

5.      On Site support assistance for two weeks during support transition
        period

6.      Arbor will schedule a support status review meeting with Partner at
        Partner's offices within 90 days after Partner attendance at the initial
        Arbor Support Training Boot Camp to identify and resolve outstanding
        support issues. Joint sales assistance for a reasonable period of time
        during initial months of partnership.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -6-
<PAGE>

                                    EXHIBIT B

                           PARTNER PRODUCT DESCRIPTION

Partner Product Name(s) & Description(s). Describe each Essbase Value-Added
Application. Add additional sheets if necessary

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Describe How Essbase Will Be Used in Partner Product(s)

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

Partner Product Front End Used

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                                    EXHIBIT C

                              DISALLOWED CUSTOMERS

                          (EFFECTIVE NOVEMBER 1, 1996)

                               Computer Associates
                                 Hyperion, Inc.
                              Information Advantage
                           Information Builders, Inc.
                             Informix Software, Inc.
                            Kenan Systems Corporation
                              Kopcke and Associates
                                   Metapraxis
                               MicroStrategy Inc.
                               Oracle Corporation
                             Planning Sciences Ltd.
                               Platinum Technology
                                  SAS Software
                                Seagate Software
                      United Information Technologies, Inc.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                                    EXHIBIT D

                         MAINTENANCE & SUPPORT SERVICES

1.      MAINTENANCE SERVICES

(a)     SUMMARY. In consideration of the fees described in Exhibit A, Arbor will
provide Maintenance Service which includes remote support services and software
product maintenance as described herein. The maintenance phase for a Software
version begins upon the general, commercial shipment date and continues until
such version is retired as described below. Arbor may change the services
included in Maintenance Service at any time, effective as of the commencement of
any renewal period.

(b)     SUPPORTED VERSIONS. Arbor shall retire prior commercial releases of the
Software (i.e., discontinue problem determination and Bug Fixes) as follows: (i)
sixty (60) days after commercial shipment of a maintenance release; (ii) no
sooner than ninety (90) days after the commercial shipment of a new minor
functional release; (iii) no sooner than six (6) months after the commercial
shipment of a new major functional release. Notwithstanding the foregoing, Arbor
will provide remote support services for commercial releases with respect to
questions regarding the "how-to" use of a retired release of the Software for
six (6) months following its retirement. Partner acknowledges that Arbor's
ability to correct certain Software malfunctions or failures detected in a prior
release may be limited by architectural limitations that can only be solved by
switching to the most current release.

(c)     EXCLUSIONS. Arbor shall have no obligation to support:

(i)     altered, damaged or modified Software;

(ii)    Software problems caused by abuse, misapplication, negligence, or other
causes beyond the control of Arbor; or

(iii)   Software installed on any computer hardware or in combination with other
software, except as specified in the Documentation.

2.      REMOTE SUPPORT SERVICES

(a)     STAFFING. During normal business hours (6:00 a.m. to 5:00 p.m. PST in
the US; 8:00 a.m. to 5:00 p.m. local time in most countries), Arbor shall
exercise commercially reasonable efforts to staff a competent team of engineers
trained to provide reasonable technical assistance to any telephone request by
Partner. Such engineers shall be responsible for providing assistance to Partner
related to the then-currently supported release(s) of the Software including
installation and general use, identification and isolation of Software and/or
Documentation problems, and in providing a conduit for the reporting of Bugs.

(b)     PARTNER CONTACTS. Subject to the terms hereof, Partner shall name two
contacts to request and receive remote support services from Arbor. Additional
Partner contacts can be designated for the fees described herein. Partner shall
notify Arbor in writing of any changes to the designated Partner contacts.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

(c)     REMOTE ASSISTANCE NOT ADEQUATE. In the event that telephone assistance
and the use of remote diagnostics and dial in access are not adequate to resolve
a problem, upon Partner's request, Arbor will dispatch a qualified Software
specialist, at Arbor's expense, to the site requesting support, provided,
however, that Arbor and Partner have mutually agreed that on-site support is
required and the parties, in good faith, reasonably believe such on-site support
would be beneficial in resolving the problem. In the event that it is determined
that the problem was not caused by the Software, Partner shall pay for the
on-site support at Arbor's then-current and standard consulting rates, plus
reimbursement of Arbor's reasonable and necessary out-of-pocket expenses to
provide such support.

3.      SOFTWARE PRODUCT MAINTENANCE

(a)     RELEASE CONTROL. Arbor shall maintain a three-digit release control
system (i.e. X.Y.Z) for tracking Software updates and maintenance releases for
the purpose of determination of the priority and timing of problem correction
steps. The three-digit system identifies the major functional version, the minor
functional version and the maintenance release version respectively.

(b)     BUG CLASSIFICATION. Arbor will use the following classification scheme
for prioritizing reported problems:

(i)     B1 Bug. A "B 1 Bug" is a Bug which causes data corruption, a Server
Software crash or hang, a Client Software crash in a "gating feature", or
functional regression over a previous version;

(ii)    B2 Bug. A "B2 Bug" is a Bug which causes data corruption or Server
Software crash or hang, but for which Arbor has provided or described a
Workaround. A Bug shall also apply to a feature which does not work as
documented, but for which there is no acceptable Workaround;

(iii)   B3 Bug. A "B3 Bug" shall apply to a feature which does not work as
documented, but for which there is an acceptable Workaround;

(iv)    B4 Bug. A "B4 Bug" shall apply to inconsistencies or misspellings in the
Documentation or to features which are hard to use.

(c)     BUG FIXES. Arbor shall exercise commercially reasonable efforts to
correct any Bug reported to Arbor by Partner which prevents the current,
unmodified release of the Software (other than as described in the
Documentation) from performing in accordance with the operating specifications
described in the Documentation. Such reasonable efforts will be based on the
priority level reasonably assigned by Arbor to each such Bug as described above.

(i)     B1 Bug. Arbor will exercise commercially reasonable efforts to provide a
Patch or maintenance release to affected customers within five (5) business
days;

(ii)    B2 Bug. Arbor will provide a Fix in the next maintenance release version
(i.e., a change in the third digit) of the Software;

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -2-
<PAGE>

(iii)   B3 Bug. Arbor will provide a Fix in the next functional release version
(i.e., a change in the first or second digit) of the Software/

(iv)    B4 Bug. Arbor will provide a Fix in the next released version of the
Documentation or a future functional release of the Software as appropriate.

(d)     UPDATES. Maintenance Service will include each Software update, defined
as a new release which increases the functional capabilities or performance
(i.e., minor and major functional releases) of the Software, that Arbor, in its
discretion, makes generally available and which is intended to replace a prior
Software release. For each such update, Partner shall receive one (1) copy of
the machine-readable Software for which copies may be made in accordance with
the software license agreement under which Partner is licensed to use the
Software.

(e)     UPWARD AND RELATED SOFTWARE COMPATIBILITY. Arbor shall make commercially
reasonable efforts to insure that all Software releases are co ' e with the
previous release of the same Software and with the most current released
versions of software from other vendors which works with the Software and shall
document the proposed method for handling any incompatibilities.

(f)     PROBLEMS NOT CLASSIFIED AS BUGS. If, in Arbor's discretion, it is
determined that a problem reported by Partner may not be due to a Bug in the
Software, Arbor will so notify Partner. At that time, Partner may, at its
option, instruct Arbor to proceed with problem determination at the possible
expense of Partner as set forth below. If Partner so elects and Arbor determines
that the reported problem was not due to a Bug in the Software, or was the
result of any modifications to the Software or combination of the Software with
other products in a way not described in the Documentation, Partner shall pay to
Arbor, at Arbor's then-current and standard consulting rates, a fee for all work
performed in connection with such determination, plus reasonable related
expenses incurred therewith. Partner shall not be liable for any such fees or
related expenses if the problem is determined to be due to a Bugs) in the
Software or for work performed after Partner has notified Arbor to terminate any
problem determination efforts (such notice shall be deemed given when actually
received by Arbor).

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -3-
<PAGE>

                                    EXHIBIT E

                         MARKETING ASSISTANCE FEES (MAF)

                              QUALIFYING ORDER FORM

        Prospect Company Name
                              --------------------------------------------------

        Prospect Address/Phone/Fax
                                   ---------------------------------------------

        Prospect Primary Contact Name
                                      ------------------------------------------

        Date of Initial Prospect Contact
                                         ---------------------------------------

        Date of Intro. to Arbor Sales
                                      ------------------------------------------

        Partner Sales Contact/Location
                                       -----------------------------------------

        Anticipated Purchase Amount
                                    --------------------------------------------

        Description of Opportunity
                                   ---------------------------------------------

                                   ---------------------------------------------

        Anticipated Purchase Date
                                  ----------------------------------------------

        Regional Sales Manager Approval
                                        ----------------------------------------

        Extension Date (if approved)
                                     -------------------------------------------

Arbor Software Corporation                   Partner

                                             Name
                                                 -------------------------------

By                                           By
  -----------------------------------          ---------------------------------

Name                                         Name
    ---------------------------------            -------------------------------

Title                                        Title
     --------------------------------             ------------------------------

Date                                         Date
    ---------------------------------            -------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                                    EXHIBIT G

                                 ARBOR END USER
                           SOFTWARE LICENSE AGREEMENT

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                                                                       Rev. 3/96
                                             Agreement Number
                                                              ------------------

                           SOFTWARE LICENSE AGREEMENT

This Software License Agreement is part of an Agreement between Arbor and
Licensee. That Agreement is identified by the agreement number on the Product
Schedule(s) which are attached hereto. Such Agreement includes the attached
Maintenance Service Terms and Conditions and any Product Schedule(s) which
reference the same Agreement number as well as any attachments to the Product
Schedule(s).

1.      GRANT OF LICENSE

(a)     Subject to the terms of this Software License Agreement, Arbor hereby
grants only to License the no-sublicensable, no-exclusive perpetual right (the
"License") to use the Software only in accordance with: (i) the Documentation
(as defined below); and (ii) the additional Copy Restrictions specified in the
Product Schedule(s). The License is not transferable without the prior written
consent of Arbor, which consent shall not be unreasonably withheld.

(b)     "Software" means, collectively, the version(s) of the Arbor software
program(s) set forth in the Product Schedule(s) in object code format, together
with Documentation, including updates, modifications, or new releases of such
software programs and Documentation that may be provided by Arbor to Licensee
form time to time.

(c)     "Documentation" means, collectively, the operating instructions, user
manuals and all technical information and materials, in whatever form, provided
by Arbor to Licensee which describe the use of or are used in connection with
the Software and which either accompany the Software or are provided to Licensee
at any time thereafter.

2.      OWNERSHIP OF SOFTWARE

As between the parties, Arbor retains sole right, title and interest in and to
the Software and all copies and portions thereof whether or not incorporated
into or with other software.

3.      COPY AND USE RESTRICTIONS

(a)     Subject to the terms of this Software License Agreement, Licensee may
copy those portions of the Software intended for installation on end-user
computers (the "Client Software") provided that Licensee does not permit or
authorize concurrent access ("Ports") to the Server Software (as defined below)
by more than the number of Ports than have been Licensed as specified in the Use
Restrictions of the Product Schedule(s) or in any other attachment to the
Agreement and any such copies retain all product identification, copyright, or
other notices. Licensee may copy the Client Software to any computer for use by
end-users in locations other than the Location for accessing the Server Software
provided, however, that if the License Type in the Product Schedule(s) is
defined as a Department License, such end-users must be part of such department.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

(b)     If Licensee has been granted the right to copy the portions of the
Software intended for installation on network server computers (the "Server
Software") as indicated in the Copy Restrictions of the Product Schedule(s),
Licensee may copy such Server Software in the Location as specified therein
subject to the terms of this Software License Agreement and provided any such
copies retain all product identification, copyright, or other notices. For
purposes of this Software License Agreement, Licensee may authorize third
parties to copy the Server Software provided that such copies are for the sole
benefit of Licensee and end-user access is limited to Licensee.

(c)     If Licensee has been granted the right to copy the Server Software as
indicated in the Copy Restrictions of the Product Schedule(s), Licensee shall
not transfer the Software to a location different than the Location specified in
such Product Schedules) without the prior written consent of Arbor, which
consent shall not be unreasonably withheld. Licensee agrees to comply with all
applicable export control laws and regulations in any permitted transfer.

(d)     Licensee may copy the Software as necessary for backup, archival or
disaster recovery purposes and as permitted herein provided that Arbor's
copyright notice and proprietary legends and labels are included on and in any
such copies. Licensee agrees to keep records of the number and location of all
copies of the Software in Licensee's possession and to permit Arbor to audit
such records and Licensee's use of the Software during normal business hours
upon reasonable notice. The Documentation accompanying the Software may not be
copied.

(e)     Licensee shall not, nor allow any third party to: (i) decompile,
disassemble, reverse engineer, or otherwise attempt to reconstruct or discover
any source code or underlying ideas or algorithms of the Software by any means
whatsoever; (ii) remove any product identification, copyright, or other notices;
(iii) provide, lease, lend, use for timesharing or service bureau purposes, or
otherwise use or allow others to use the Software for the benefit of third
parties; (iv) except as specified in the Documentation, modify, incorporate into
or with other software or create a derivative work of any part of the Software;
or (v) except with Arbor's permission, disseminate performance or benchmark
tests or analysis relating to the Software.

(f)     In accordance with Arbor's Maintenance Service coverage (as defined in
the Maintenance Service Terms and Conditions), Arbor may deliver updates or
maintenance release updates of the Software or Documentation to Licensee which
are intended to replace prior Software releases. For all such Software
delivered, Licensee agrees that the terms of this Software License Agreement
shall apply and Licensee may make copies of such upgrade or update to the extent
such copies are to replace Software which were previously authorized per the
Agreement. For any such Software delivered for which Licensee has not been
previously granted the right to make copies, Licensee agrees to destroy and not
use, not permit the use of, any previous version of such Software or
Documentation except as reasonable during a limited conversion period.

4.      LICENSE FEES

License fees, as set forth in the Product Schedule(s) and/or attachments, are
exclusive of shipping, taxes, duties and the like, which shall be paid by
Licensee. Unless otherwise specified, applicable License fees are due and
payable within thirty (30) days of delivery of the Software

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -2-

<PAGE>

f.o.b. Arbor. Late payments will bear interest at the rate of 1.5% per month,
or, if lower, the maximum rate allowed by law, to cover Arbor's costs of
collection and interest.

5.      MAINTENANCE SERVICE

Arbor will provide Maintenance Service for the Software to the extent ordered on
the Product Schedule(s) or other order document(s) accepted by Arbor in writing,
under the terms and conditions set forth in the then-current Maintenance Service
Terms and Conditions. Arbor shall have no other obligations to provide telephone
support, maintenance, updates, upgrades, modifications, or new releases under
this Software License Agreement. No obligation of Arbor under any such document
shall survive termination of the License granted hereunder.

6.      TERMINATION

(a)     This Software License Agreement and the License shall commence as of the
Effective Date indicated in the first Product Schedule and shall continue in
effect thereafter unless and until terminated in accordance with the terms of
this Software License Agreement.

(b)     The License and this Software License Agreement shall immediately
terminate if Licensee fails to cure any material breach of this Software License
Agreement, or any other portion of the Agreement of which it is part, within
thirty (30) days of receiving notice of such breach from Arbor. Upon any such
termination, all Licenses shall immediately cease and Licensee shall: (i)
immediately discontinue usage of the Software; (ii) promptly return or destroy
all copies of the Software, including removal from each computer to which the
Software had been copies (whether or not modified or incorporated with or into
other software), along with all Documentation and other written materials; and
(iii) verify these actions in writing to Arbor.

(c)     The terms of the Agreement relating to confidentiality shall survive
termination of the Agreement or any portion thereof for any reason. Termination
is not an exclusive remedy and all other remedies will be available whether or
not the Agreement or the Licenses) are terminated.

7.      LIMITED WARRANTY AND DISCLAIMER

Subject to the conditions and limitations on liability stated herein, Arbor
warrants that, when delivered and for a period of ninety (90) days thereafter,
the Software licensed hereunder will materially conform to Arbor's then-current
Documentation for such Software. This warranty will only apply for problems
reported to Arbor during such warranty period and will not apply if (i) the
Software is not used in accordance with the Documentation; (ii) the Software or
any part thereof has been altered or modified without the prior written consent
of Arbor; (iii) a defect in the Software has been caused by any of Licensee's
malfunctioning equipment; or (iv) any other use within the control of Licensee
results in the Software becoming inoperative. ANY LIABILITY OF ARBOR WITH
RESPECT TO THE SOFTWARE OR THE PERFORMANCE THEREOF UNDER ANY WARRANTY,
NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY WILL BE LIMITED EXCLUSIVELY TO
PRODUCT REPAIR OR REPLACEMENT OR, IF SUCH REPAIR OR REPLACEMENT IS INADEQUATE AS
A REMEDY OR, IN ARBOR'S OPINION, IMPRACTICAL, TO REFUND OF THE LICENSE FEE
PRO-RATED OVER A THREE (3) YEAR PERIOD FROM THE EFFECTIVE DATE.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -3-
<PAGE>

ARBOR DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT
NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR
PURPOSE. FURTHER, ARBOR DOES NOT WARRANT, GUARANTEE, OR MAKE ANY REPRESENTATIONS
REGARDING THE USE, OR THE RESULTS OF THE USE, OF THE SOFTWARE OR WRITTEN
MATERIALS IN TERMS OF CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Licensee
understands that Arbor is not responsible for and will have no liability for
hardware, software, or other items or any services provided by any persons other
than Arbor.

8.      LIMITATION OF REMEDIES AND DAMAGES

EXCEPT AS PROVIDED IN SECTION 9 BELOW, ARBOR SHALL NOT BE RESPONSIBLE OR LIABLE
WITH RESPECT TO ANY SUBJECT MATTER OF THE AGREEMENT OR ANY ATTACHMENT, PRODUCT
ORDER, SCHEDULE OR TERMS AND CONDITIONS RELATED THERETO UNDER ANY CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY FOR: (A) DAMAGES FOR LOSS OR
INACCURACY OF DATA OR (EXCEPT FOR RETURN OF AMOUNTS PAID TO ARBOR THEREFOR) COST
OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR TECHNOLOGY; (B) ANY INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO LOSS OF
PROFITS; OR (C) ANY MATTER BEYOND ITS REASONABLE CONTROL. IN ANY CASE, ARBOR'S
ENTIRE LIABILITY UNDER ANY PROVISION OF THE AGREEMENT SHALL BE LIMITED TO THE
LICENSE FEE ACTUALLY PAID BY LICENSEE UNDER THE AGREEMENT PRO-RATED OVER A THREE
(3) YEAR PERIOD FROM THE EFFECTIVE DATE.

9.      INTELLECTUAL PROPERTY INFRINGEMENT; INDEMNITY

(a)     arbor shall defend and hold Licensee harmless from liability resulting
from infringement by the Software of any United States patent, trade secret or
copyright of any third party, provided: (i) Arbor is promptly notified of any
threats, claims and proceedings related thereto; (ii) Arbor receives reasonable
assistance from Licensee in protecting its rights related thereto; and (iii)
Arbor has the opportunity to assume sole control over the defense and all
negotiations for a settlement or compromise. Arbor will not be responsible for
any settlement it does not approve in writing. The foregoing obligation of Arbor
does not apply with respect to Software or portions or components thereof: (i)
not supplied by Arbor; (ii) made in whole or in part in accordance with
Licensee's specifications; (iii) which are modified by Licensee, if the alleged
infringement relates to such modification; (iv) combined with other products
(hardware or software), processes or materials where the alleged infringement
relates to such combination; or (v) where Licensee continues the allegedly
infringing activity after being notified thereof and/or informed of
modifications that would have avoided the alleged infringement. Licensee will
indemnify Arbor from all damages, settlements, attorney's fees and expenses
related to a claim of infringement or misappropriation as a result of Licensee's
infringement.

(b)     In the event the Software is held by a court of competent jurisdiction
to constitute an infringement and its use is enjoined, Arbor shall, at its sole
option, either: (i) procure for Licensee the right to continue use of the
Software; (ii) provide a modification to the Software so that its use becomes
non-infringing; or (iii) replace the Software with software which is

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -4-
<PAGE>

substantially similar in functionality and performance. If none of the foregoing
alternatives is reasonably available to Arbor, Arbor shall refund the License
fees paid by Licensee for any such Software, pro-rated over a three (3) year
period from the Effective Date.

10.     GOVERNMENT MATTERS

Subject to the terms of this Software License Agreement, if Licensee transfers
the Software outside the United States, Licensee will be responsible for fully
complying with all relevant export regulations of the United States Government.
Unless Arbor's Government License Attachment is attached hereto, Licensee
represents that it is not a government agency and it is not acquiring the
License pursuant to a government contract or with government funds.

11.     CONFIDENTIALITY

(a)     "Confidential Information" shall mean all information related to the
business of the other party, and its subsidiaries, affiliated companies, or
clients that may be obtained by the receiving party from any source as a result
of this Software License Agreement or the Agreement of which it is a part
including, but not limited to, information relating to the pricing, methods,
processes, financial data, lists, programs, research, developments, clients or
related information of the disclosing party. Licensee specifically acknowledges
that the Software, Documentation and other written materials provided hereunder
are Confidential Information and constitute valuable trade secrets of Arbor and
agrees to prevent their disclosure or use to or by any person, firm or
enterprise other than Licensee, or its authorized subsidiaries and affiliated
companies. Licensee further agrees that performance or benchmarks test run on or
against the Software also constitute Confidential Information and shall not be
disclosed to a third-party except upon Arbor's request or permission.

(b)     Confidential Information shall not include any information that: (i)
become known to the receiving party prior to the disclosing party's disclosure
of such information; (ii) was part of the public knowledge or literature, not as
a result of any action or inaction of the receiving party; (iii) was
subsequently disclosed to the receiving party from a source other than the
disclosing party without an obligation of confidentiality of the disclosing
party; (iv) was independently developed by the receiving party without access to
disclosing party's Confidential Information; or (v) as required to be disclosed
pursuant to a court order in any legal proceeding or its equivalent.

(c)     The rights and obligations of this Agreement shall be confidential to
the parties and neither party may disclose any information concerning the
contents hereof except as necessary to enforce its rights hereunder. Neither
party shall use the name of the other party in advertising or publicity releases
without the prior written consent of the other. Notwithstanding the foregoing,
Licensee hereby provides such written consent that its name be published as part
of Arbor's standard customer list.

(d)     Each party agrees not to use the Confidential Information disclosed to
it by the other party for its own use or for any purpose except to carry out the
intent of this Agreement and to take reasonable security precautions, at least
as great as the precautions each takes to protect its own Confidential
Information, to maintain the confidentiality of the Confidential Information and
prevent its disclosure to any third party person or firm without the prior
written consent of

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -5-
<PAGE>

the disclosing party. Each party agrees to notify the other in writing of any
misuse or misappropriation of such Confidential Information of the other which
may come to its attention.

12.     GENERAL

(a)     Remedies Cumulative. The remedies provided in the Agreement shall be
cumulative, and the assertion by any party of any right or remedy shall not
preclude the assertion by such party of any other rights or the seeking of any
other remedies.

(b)     Disclaimer of Agency. The Agreement shall not be construed as creating
an agency, partnership, joint venture or any other form of legal association
between the parties.

(c)     Notices. All notices and other communications required or permitted
under the Agreement shall be in writing and shall be deemed given upon receipt
when delivered personally or upon confirmation of receipt following delivery of
registered or certified mail, return receipt requested, postage prepaid and
addressed to Legal Department at the address indicated in the Agreement, or as
later amended.

(d)     Taxes. Except for franchise taxes, Social Security taxes, and taxes
based upon the net income of Arbor, all taxes imposed by government agencies
either based upon the Software or the Services, its use, or the Agreement
(including sales and use taxes), are the obligation of Licensee, whether such
taxes are now or hereafter imposed, and, if any such taxes are paid by Arbor,
Licensee shall reimburse Arbor therefor upon receipt by Licensee of proof of
payment.

(e)     Governing Law. The Agreement shall be deemed to have been made in, and
shall be construed pursuant to the laws of the State of California and the
United States without regard to conflicts of laws provisions thereof.

(f)     Partial Invalidity. Wherever possible, each provision of the Agreement
shall be interpreted in such a way as to be effective and valid under applicable
law. If a provision is prohibited by or invalid under applicable law, it shall
be omitted from the Agreement without invalidating the remainder of such
provision or the remaining provisions of the Agreement.

(g)     Assignment. The Licenses granted herein and the Agreement, and any of
its rights or obligations hereunder, shall not be transferable or otherwise
assignable by either party to any third party or entity, including but not
limited to Licensee's parent, subsidiary or affiliated companies, and this
Agreement may not be involuntarily assigned or assigned by operation of law
without prior written consent of the other party. Any assignment in violation of
the foregoing shall be void. In addition, the Agreement and the Licenses and
other rights (but not obligations) granted herein shall terminate upon a "change
in control" of Licensee. For purposes of this Agreement a "change in control"
shall be deemed to have occurred in a sale of assets or stock (whether through
merger, reorganization or similar transaction) of Licensee, unless the holders
of the voting securities of Licensee immediately prior to such transaction held
at least fifty percent (50%) of the voting securities of the surviving or
acquiring entity. Notwithstanding the foregoing, Arbor may assign its rights and
obligations under the Agreement as pat of a sale of all, or substantially all,
of its assets, business or intellectual property rights in the Software without
the prior consent of Licensee.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -6-
<PAGE>

(h)     Entire Agreement. The Agreement, including the attached Exhibits or
Attachments, represents the entire agreement between the parties, and expressly
replaces, supersedes and cancels any prior oral or written agreements or
communications on the subjects herein. Each party acknowledges that it is not
entering into the Agreement on the basis of any representations not expressly
contained herein. Other than as specified herein, the Agreement may only be
supplemented or modified by an amendment in a writing executed by duly
authorized representatives of the parties and expressly referring to the
Agreement. No additional or conflicting term in a purchase order or other
document shall have any effect.

(i)     Successors and Assigns. The provisions of the Agreement shall be binding
upon and inure to the benefit of the parties, their successors and permitted
assigns.

(j)     Waiver. The waiver by either party of one breach or default under the
Agreement shall not constitute the waiver of any subsequent breach or default,
and shall not act to amend or negate the rights of the parties under the
Agreement.

(k)     Export Control. The Software is subject to export control laws and
regulations and Licensee agrees to comply with all such applicable laws and
regulations.

(l)     Exhibits. Titles and Headings. The attached Exhibits or Attachments
referred to in the Agreement are incorporated by reference as though set forth
in full, and shall be construed as an integral part of the Agreement. Titles and
headings to sections or paragraphs in the Agreement are inserted for convenience
of reference only and are not intended to affect the interpretation or
construction of the Agreement.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -7-
<PAGE>

                                        Agreement Number
                                                         -----------------------

                    MAINTENANCE SERVICE TERMS AND CONDITIONS

This attachment relates to and is incorporated into the above-referenced
Agreement. Capitalized terms not defined in Section 8 below have the same
meaning as in the Agreement.

1.      MAINTENANCE SERVICE

(a)     Summary. In consideration f r the fees described in Section 5 below,
Arbor will provide Maintenance Service which includes telephone support services
and Software product maintenance as described herein.

(b)     Supported Versions. Arbor shall retire prior commercial releases of the
Software (i.e., discontinue problem determination and Bug Fixes) as follows: (i)
immediately upon the commercial shipment of a maintenance release; (ii) no
sooner than two (2) months after the commercial shipment of anew minor
functional release; (iii) no sooner than six (6) months after the commercial
shipment of a new major functional release. Notwithstanding the foregoing, Arbor
will provide telephone support services for commercial releases with respect to
questions regarding the "how-to" use of a retired release of the Software for
six (6) months following its retirement.

2.      TELEPHONE SUPPORT SERVICES

(a)     Staffing. During normal business hours (6:00 a.m. to 5:00 p.m. PST)
Arbor shall exercise commercially reasonable efforts to staff a component team
of engineers trained to provide reasonable technical assistance to any telephone
request by Licensee. Such engineers shall be responsible for providing
assistance to Licensee related to the then-currently support release(s) of the
Software including installation and general use, identification and isolation of
Software and/or Documentation problems, and in providing a conduit for the
reporting of Bugs.

(b)     Licensee Contacts. Subject to the terms hereof, Licensee shall name the
number of Licensee contacts specified in Section 5 hereof to request and receive
telephone support services from Arbor. Additional Licensee contacts can be
designated for the fees described herein. Licensee shall notify Arbor in writing
of any changes to the designated Licensee contacts.

(c)     Telephone Assistance not Adequate. In the event that telephone
assistance is not adequate to resolve a problem, upon Licensee's request, Arbor
will dispatch a qualified Software specialist, at Arbor's expense, to the
Licensee site requesting support, provided, however, that Arbor and Licensee
have mutually agreed that on-site support is required and the parties, in good
faith, reasonably believe such on-site support would be beneficial in resolving
the problem. In the event that it is determined that the problem was not caused
by the Software, Licensee shall pay for the on-site support at Arbor's
then-current and standard consulting rates, plus reimbursement of Arbor's
reasonable and necessary out-of-pocket expenses to provide such support.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

3.      SOFTWARE PRODUCT MAINTENANCE

(a)     Release Control. Arbor shall maintain a three-digit release control
system (i.e. X.Y.Z) for tracking Software updates and maintenance releases for
the purpose of determination of the priority and timing of problem correction
steps. The three-digit system identifies the major functional version, the minor
functional version and the maintenance release version respectively.

(b)     Bug Classification. Arbor will use the following classification scheme
for prioritizing reported problems:

        (i)     B1 Bug. A "B1 Bug" is a Bug which causes data corruption, a
                Server Software crash or hang, a Client Software rash in a
                "gating feature", or functional regression over a previous
                version;

        (ii)    B2 Bug. A "B2 Bug" is a Bug which causes data corruption or
                Server Software crash or hang, but for which Arbor has provided
                or described a Workaround. A B2 Bug shall also apply to a
                feature which does not work as documented, but for which there
                is no acceptable Workaround;

        (iii)   B3 Bug. A "B3 Bug" shall apply to a feature which does not work
                as documented, but for which there is an acceptable Workaround;

        (iv)    B4 Bug. A "B4 Bug" shall apply to inconsistencies or
                misspellings in the Documentation or to features which are hard
                to use.

(c)     Bug Fixes. Arbor shall exercise commercially reasonable efforts to
correct any Bug reported to Arbor by Licensee which prevents the current,
unmodified release of Software (other than as described in the Documentation)
from performing in accordance with the operating specifications described in the
Documentation. Such reasonable efforts will be based on the priority level
reasonably assigned by Arbor to each such Bug as described above.

        (i)     B1 Bug. Arbor will exercise commercially reasonable efforts to
                provide a Patch or maintenance release to affected customers
                within five (5) business days;

        (ii)    B2 Bug. Arbor will provide a Fix in the next maintenance release
                version (i.e., a change in the third digit) of the Software;

        (iii)   B3 Bug. Arbor will provide a Fix in the next functional release
                version (i.e., a change in the first or second digit) of the
                Software;

        (iv)    B4 Bug. Arbor will provide a Fix in the next released version of
                the Documentation.

(d)     Updates. Maintenance Service will include each Software update, defined
as a new release which increases the functional capabilities or performance
(i.e., minor and major functional releases) of the Software, that Arbor, in its
discretion, makes generally available and which is intended to replace a prior
Software Release. For each such update, Licensee shall

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -2-
<PAGE>

receive one (1) copy of the machine-readable Software for which copies may be
made in accordance with the Agreement.

(e)     Upward and Related Software Compatibility. Arbor shall make reasonable
commercial efforts to insure that all Software releases are compatible with the
previous release of the same Software and with the most current released
versions of software from other vendors which works with the Software and shall
document the proposed method for handling any incompatibilities.

(f)     Problems Not Classified as Bugs. If, in Arbor's discretion, it is
determined that a problem reported by Licensee may not be due to a Bug in the
Software, Arbor will so notify Licensee. At that time, Licensee may, at its
option, instruct Arbor to proceed with problem determination at the possible
expense of Licensee as set forth below. If Licensee so elects and Arbor
determines that the reported problem was not due to a Bug in the Software, or
was the result of any modifications to the Software or combination of the
Software with other products in a way not described in the Documentation,
Licensee shall pay to Arbor, at Arbor's then-current and standard consulting
rates, a fee for all work performed in connection with such determination, plus
reasonable related expenses incurred therewith. Licensee shall not be liable for
any such fees or related expenses if the problem is determined to be due to a
Bug(s) in the Software or for work performed after Licensee has notified Arbor
to terminate any problem determination efforts (such notice shall be deemed
given when actually received by Arbor).

4.      TERM AND TERMINATION

(a)     Term. Maintenance Service shall be provided for one (1) year from the
delivery date of the Software and shall be extended each year for one (1)
additional year unless terminated by either party as provided herein.
Notwithstanding the foregoing, in the event the Software License is terminated,
Maintenance Service will automatically terminate.

(b)     Termination. Licensee may to terminate Maintenance Service at the end of
the term by giving written notice to Arbor at least thirty (30) days prior to
the end of any such term. Arbor may suspend or cancel Maintenance Service if
Licensee fails to make payment pursuant to Section 5 below. Either party may
terminate Maintenance Service if the other party breaches any material term or
condition provided herein and such breach is not remedied within thirty (30)
days after receiving notice of the breach.

5.      FEES AND PAYMENT

(a)     Maintenance Service. The fee for the initial annual Maintenance Service
period shall be equal to (*) of Arbor's then-current list price License fees for
the Software specified in Product Schedule Number 01, subject to a minimum fee
of (*). Such fee shall entitle Licensee to designate two (2) Licensee contacts
to receive telephone support services for all Software except Arbor's API
Toolkit product for which a separate fee shall be as described below. The
applicable fee for any renewal period shall be subject to the limitations
defined herein. For all Software Licensed by execution of a Product Schedule
(except Product Schedule Number 01), the fee for Maintenance Service will be
pro-rated to coincide with the coverage period for

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -3-
<PAGE>

Maintenance Service for all previously Licensed Software. For each Product
Schedule, Maintenance Service must be contracted consistently for all Software
components therein.

(b)     Additional Telephone Support Contacts. Licensee may designate additional
named contacts to receive telephone support services for all Software except
Arbor's API Toolkit for an annual fee of (*) for each contact.

(c)     Telephone Support for Application Program Interface (API) Tookit
Product. Licensee may designate contacts to receive telephone support services
specific to application development using Arbor's API Toolkit product for an
annual fee of (*) for each contact.

(d)     Payment. Maintenance Service fees will be billed on an annual basis,
payable in advance and due within thirty (30) days of receipt of invoice.
Licensee shall be responsible for all taxes associated with any such fees,
except taxes based on Arbor's net income.

(e)     Lapse of Coverage. In the event that coverage for Maintenance Service
lapses as a result of either termination by Licensee for any reason or by Arbor
for Licensee's non-payment, renewal of such service will require payment by
Licensee of a reinstatement fee to Arbor equal to (*) of the sum of the fees for
any previously unpaid contract period(s) (*) plus full payment for the
subsequent annual period.

(f)     Fee Increases. The annual fee for Maintenance Service will not increase
by more than (*) over the fee applicable to the prior annual period unless such
increase is the result of additional Software Licensed by execution of
additional Product Schedule(s) or for additional telephone support services.

6.      EXCLUSIONS

Arbor shall have no obligation to support:

(a)     altered, damaged or modified Software;

(b)     Software problems caused by Licensee's abuse, misapplication,
negligence, or other causes beyond the control of Arbor.

(c)     Software installed on any computer hardware or in combination with other
software, except as specified in the Documentation.

7.      LIMITATION OF LIABILITY

Arbor's liability for damages from any cause of action whatsoever relating to
Arbor's obligations to provide Maintenance Service shall be limited to the
amount paid by Licensee for such services for the applicable year. Arbor's
liability shall be further limited as provided in the applicable Software
License Agreement.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -4-
<PAGE>

8.      DEFINITIONS

Unless defined otherwise herein, capitalized terms used in these Maintenance
Service Terms and Conditions shall have the same meaning as set forth in the
Software License Agreement.

(a)     "Bug" means a malfunction in the Software which prevents the Software
from materially performing in accordance with Arbor's then-current Documentation
for such Software or an error in the Documentation.

(b)     "Fix" means the repair or replacement of object or executable code
versions of Software to remedy a Bug.

(c)     "Patch" means a Software Fix release developed to quickly resolve a B1
Bug but which will not have been through a comprehensive Quality Assurance
testing cycle, and, therefore, is more likely to include defects than a
functional or maintenance release.

(d)     "Workaround" means a change in the procedures followed or data supplied
by Licensee to avoid a Bug without substantially impairing Licensee's use of
Software.

9.      SERVICE CONTRACT

THESE TERMS AND CONDITIONS CONSTITUTE A SERVICE CONTRACT AND NOT A PRODUCT
WARRANTY. THE SOFTWARE AND ALL MATERIALS RELATED TO THE SOFTWARE ARE SUBJECT
EXCLUSIVELY TO THE WARRANTIES SET FORTH IN THE SOFTWARE LICENSE AGREEMENT. THIS
ATTACHMENT IS AN ADDITIONAL PART OF THE AGREEMENT AND DOES NOT CHANGE OR
SUPERSEDE ANY TERM OF THE AGREEMENT EXCEPT TO THE EXTENT UNAMBIGUOUSLY CONTRARY
THERETO.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -5-
<PAGE>

                                    EXHIBIT F

                          SUBLICENSE FEE REPORTING FORM

                       CALENDAR QUARTER
                                        ------------------

<TABLE>
<CAPTION>
--------------------------------------------------------------------------------------------------------------------
CUSTOMER NAME           SOFTWARE                  NUMBER OF                PLATFORMS &            NET SUBLICENSE
ADDRESS                 SUBLICENSED               SERVERS                  OPERATING               FEES DUE
CITY, STATE, ZIP                                  NUMBER OF                SYSTEM
CODE                                              PORTS
--------------------------------------------------------------------------------------------------------------------
<S>                     <C>                       <C>                      <C>                    <C>

--------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------

--------------------------------------------------------------------------------------------------------------------
</TABLE>

                + TOTAL NET SUBLICENSE FEES:
                                                      -------------------------

                - PREPAID SUBLICENSE FEES:
                                                      -------------------------

                + SUBLICENSE MAINTENANCE FEES:
                                                      -------------------------

                + NET FEES DUE TO ARBOR:
                                                      -------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                                    EXHIBIT H

                            SOFTWARE USE RESTRICTIONS

<TABLE>
<CAPTION>
---------------------------------------------------------------------------------------------------------------------------
CHECK APPLICABLE                        LICENSE NAME                            DESCRIPTION
LICENSE (X)
---------------------------------------------------------------------------------------------------------------------------
<S>                                     <C>                                     <C>
X                                       Restricted Full Use License             End user can develop any
                                                                                application on the specific server
                                                                                upon which the Software is
                                                                                sublicensed.
---------------------------------------------------------------------------------------------------------------------------
X                                       Application Server License              Read/write Arbor Essbase server,
                                                                                integrated with other software; can
                                                                                only be used with a single deployed
                                                                                application.

                                                                                -  Application Manager limited to
                                                                                   same functionality as Reporting
                                                                                   Server

                                                                                -  No access to API for development
                                                                                   purposes

                                                                                -  No ability to license spreadsheet
                                                                                   add-in

                                                                                -  No access to Web Gateway
---------------------------------------------------------------------------------------------------------------------------
                                        Runtime Server License                  Arbor Essbase database engine only

                                                                                -  No access to Application Manager

                                                                                -  No access to Essbase API for development
                                                                                   purposes

                                                                                -  NO ability to license spreadsheet add-in

                                                                                -  No access to Web Gateway
---------------------------------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                              AMENDMENT NUMBER 1 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 1 ("Amendment 1") is entered into effective as of August
1, 1998 by and between Arbor Software Corporation ("Arbor") and Lawson
Associates, Inc. ("Partner") for the purpose of amending the Application Partner
Agreement between the parties dated December 31, 1996 ("Agreement").

1.      Capitalized terms not defined herein have the same meaning as in the
Agreement.

2.      Exhibit A to the Agreement is hereby amended by adding the following
provisions:

        (a)     Partner may sublicense the PI runtime application software ((PI
        is defined paragraph 3 below) in conjunction with the Software subject
        to the following use and license restrictions:

                (i)     PI is a read-only application. Writing back to the
                database from any client is not permitted.

                (ii)    As a component of PI, the Essbase Application Manager
                may only be used for security, backup and recovery, database
                optimization, and maintaining data dimensions created and
                defined by Lawson Information Architecture Software.

                (iii)   The Essbase Application Manager may not be used for the
                creation or use of:

                        (A)     Calc Scripts other than default calculation
                        supplied by PI,

                        (B)     reports scripts, or

                        (C)     load rules, except on IBM AIX Version 4.l.2
                        platform.

                (iv)    As a component of PI, the Outline Manager may not be
                used for the creation of dimensions, formulas, or calculated
                members.

                (v)     Access tools for PI are restricted to Partner's We
                Interface, Arbor Essbase OEM Spreadsheet Add-in, Wired for Java,
                and Wired for Client Server OEM version.

                (vi)    PI may be used by Partner, Partner's licensed customers,
                Partner's authorized sales partners, and Partner's authorized
                sales partners' customers only in conjunction with, and not
                separate from, products licensed or sublicensed by Partner to
                its customers and authorized sales partners.

                (vii)   Partner will insure that all relevant splash screens are
                displayed to the End User with the statement that PI is a
                restricted use application (Runtime version), and that the End
                User's sublicense agreement identifies the restrictions
                governing the use of the Software and PI.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

        (b)     The Sublicense Fees payable to Arbor by Partner for sublicensing
        the Software as set forth in Section 2(a) above will be the greater of
        (*) of the license fees paid by the End User to Partner for PI or the
        amounts specified in the table below. International uplifts apply to the
        fees listed in the table below. The number of Named Users is per
        transaction of cumulative. The minimum user license level is 10 Named
        Users. Under a sublicense granted by Partner for under 100 Named Users,
        the Software and PI must run on a single server. If the number of Named
        Users is 100 or greater, the Software and PI may be run two servers.

<TABLE>
<CAPTION>
        ------------------------------------------------------------------------------------------
        NUMBER OF NAMED USERS                                   SUBLICENSE FEE
        ------------------------------------------------------------------------------------------
        <S>                                                     <C>
        1 to 99                                                 (*) per Named User
        ------------------------------------------------------------------------------------------
        100 to 499                                              (*) per Named User
        ------------------------------------------------------------------------------------------
        500 to 999                                              (*) per Named User
        ------------------------------------------------------------------------------------------
        1,000 or more                                           (*) per Named User
        ------------------------------------------------------------------------------------------
</TABLE>

        (c)     The Sublicense fees payable to Arbor by Partner for upgrades to
        Restricted Full Use of the Software will be (*) of Arbor's then-current
        local country list price for the applicable server, modules, and Named
        or Concurrent User components. The current US list price for an Essbase
        Named User with Wired front end is (*) per Named User. The Named User
        fee includes port access, Wired for OLAP and Spreadsheet Add-in. The
        current US list price for an Essbase Concurrent User with Wired front
        end is (*) per Concurrent User. Arbor reserves the right to change its
        US list prices in accordance with its established policy. Local country
        list prices are calculated by multiplying US list prices by the
        multipliers shown in the table below for the applicable region or
        country:

<TABLE>
<CAPTION>
        ---------------------------------------------------------------------------------------------------
        REGION OR COUNTRY                                                            MULTIPLIER
        ---------------------------------------------------------------------------------------------------
        <S>                                                                          <C>
        Europe, Middle East, Africa                                                     (*)
        ---------------------------------------------------------------------------------------------------
        Canada, Latin America                                                           (*)
        ---------------------------------------------------------------------------------------------------
        Australia, South East Asia, New Zealand                                         (*)
        ---------------------------------------------------------------------------------------------------
        Rest of Asia, including Japan and Korea                                         (*)
        ---------------------------------------------------------------------------------------------------
</TABLE>

        (d)     "Named User" is defined as a specific and unique user who is
        specified in the Essbase on-line security system. "Concurrent User" is
        defined as a user who accesses the Essbase server at any given time. The
        maximum number of Named Users is the number of Named Users purchased by
        the customer. The maximum number of Concurrent Users is the maximum
        number of users who are allowed concurrently to access the Essbase
        server at any given time, regardless of their unique identity.
        Concurrent Users are also referred to as "ports."

        (e)     The End User Support and Maintenance Fees payable to Arbor by
        Partner will be Arbor's then-current Support and Maintenance percentage
        applied to the applicable Sublicense Fees specified herein.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

        (f)     Arbor reserves the right to change the prices and pricing
        structure contained in this Amendment 1 at anytime upon 60 days prior
        written notice to Partner.

3.      Exhibit B to the Agreement is hereby amended by adding the Lawson
Insight PI application software to the list of Partner Products with the
following description:

        "LAWSON INSIGHT Performance Indicator Suite (PI) is a packaged data
        warehouse solution that integrates several of the enterprise application
        market's key technologies - data warehousing, on-line analytical
        processing (OLAP) and Lawson's trademarked Self-Evident with Web
        technologies - into a sophisticated decision support solution for the
        executive desktop via the Web or a client/server environment.

        "Lawson will use the following Essbase server components: Enterprise
        Server, Web Gateway, Partitioning Option, Essbase API, and Application
        Server. Client software includes: OEM Spreadsheet Add-In; Wired for Java
        OEM version; and Wired for Client Server OEM version.

        "The Essbase Server and the Essbase components are only to be used to
        store, manage and deliver data that originates exclusively from the
        Lawson Financial, Supply Chain, Distribution and HR applications through
        the use of Lawson Insight Application Architecture."

4.      Except as expressly modified herein, all terms and conditions of the
Agreement shall remain unaltered and in full force and effect.

5.      This Amendment may be signed in counterparts, each of which shall be
considered an original but all of which to together shall constitute one
instrument.

<TABLE>
<S>                                                           <C>
LAWSON ASSOCIATES, INC.                                       ARBOR SOFTWARE CORPORATION

/s/ William B. Lawson                                         /s/ Kelly B. Cole
-----------------------------------------------------         -----------------------------------------------------
Signature                                                     Signature

William B. Lawson                                             Kelly B. Cole
-----------------------------------------------------         -----------------------------------------------------
Name                                                          Name

President & CEO                                               Director, Contracts
-----------------------------------------------------         -----------------------------------------------------
Title                                                         Title
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                              AMENDMENT NUMBER 2 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 2 ("Amendment 2") is entered into effective as of May 15,
1999 by and between Hyperion Solutions Corporation ("Hyperion"), formerly known
as Arbor Software Corporation, and Lawson Associates, Inc. ("Partner") for the
purpose of amending the Application Partner Agreement between the parties dated
December 31, 1996 and as amended by Amendment Number 1 (collectively, the
"Agreement").

1.      Capitalized terms not defined herein have the same meaning as in the
        Agreement.

2.      "Wired" is Hyperon's software product known as Wired for OLAP running on
        Microsoft Windows, and the Documentation associated therewith.

3.      Hyperion grants to Partner a non-exclusive license to market,
        distribute, and sub-license Wired subject to the terms and conditions
        contained in this Amendment 2 and in the Agreement. Partner shall
        sublicense Wired only as an OEM product in conjunction with a Partner
        Product. Partner may change the name of Wired, add functionality to
        Wired, and change the appearance of Wired packaging and display screens.
        However, Partner shall preserve Hyperion's copyright notices and other
        proprietary markings on the Wired software media, documentation and
        display screens.

4.      Partner will pay to Hyperion Sublicense Fees for sales of sublicenses of
        Wired equal to (*) of Hyperion's then-current local country list price
        for Wired.

5.      Hyperion will provide to Partner the Support and Maintenance services
        described in Section 5(a) and Exhibit D of the Agreement. Partner shall
        provide maintenance and support services for Wired to its customers.
        Hyperion shall not be required to provide any services to any Partner
        customer.

6.      Partner shall pay to Hyperion Maintenance and Support fees for each
        sublicensed copy of Wired equal to Hyperion's then-current Support and
        Maintenance percentage applied to the applicable Sublicense Fees
        specified in Section 4 hereof.

7.      Partner may Wired for its own internal production purposes by paying the
        appropriate end user Sublicense Fees. Partner shall not sublicense or
        distribute Wired as a stand-alone product.

8.      Hyperion will provide Partner with a master copy of Wired which Partner
        may reproduce for purposes of distribution in accordance with the
        provisions of Section 2(e) of the Agreement.

9.      Hyperion's limited product warranty set forth in Section 8 of the
        General Terms and Conditions contained in the Agreement is voided to the
        extent that Partner modifies Wired or uses Wired other than in
        accordance with the Wired Documentation.

10.     Partner is not licensed to use the source code for Wired and shall not
        have access thereto.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

11.     Except as expressly modified by this Amendment 2, all terms and
        conditions of the Agreement remain unaltered and in full force and
        effect.

Executed as of the effective date by the authorized representatives of the
parties.

<TABLE>
<S>                                                 <C>
LAWSON ASSOCIATES, INC.                             HYPERION SOLUTIONS CORPORATION

By  /s/ Mike Milbrandt                              By  /s/ Kelly B. Cole
    ---------------------------------------             -----------------------------------

Name  Mike Milbrandt                                Name  Kelly B. Cole
      -------------------------------------               ---------------------------------

Title  EVP, Corp. Operations                        Title  Director, Contracts
       ------------------------------------                --------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                              AMENDMENT NUMBER 3 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 3 ("Amendment 3") is entered into effective as of
September 1, 1998 by and between Hyperion Solutions Corporation (formerly Arbor
Software Corporation "Hyperion") and Lawson Associates, Inc. ("Partner") for the
purpose of amending the Application Partner Agreement between the parties dated
December 31, 1997 and as amended by Amendment Number 1 and Amendment Number 2
(collectively, the "Agreement").

1.      Capitalized terms not defined herein have the same meaning as in the
        Agreement.

2.      Pillar is Hyperion's budget analysis software product. Pillar is not
        listed in Exhibit A of the Agreement.

3.      Hyperion grants to Partner a non-exclusive license to market,
        distribute, and sublicense Pillar subject to the terms and conditions
        contained in this Amendment 3 and in the Agreement. Partner shall
        sublicense Pillar only as an embedded OEM product in conjunction with
        and as a part of Partner's Insight software product. Partner may change
        the name of Pillar, add functionality to Pillar, and change the
        appearance of Pillar packaging and display screens. However, Partner
        shall preserve Hyperion's copyright notices and other proprietary
        markings on the Pillar software media, documentation, and display
        screens. Additionally, Partner shall provide prominent attribution to
        Hyperion by the use of a phrase such as "powered by Hyperion Solutions"
        on the software media, documentation and display screens.

4.      Partner is not licensed to use the source doe for Pillar and shall not
        have access thereto. Hyperion agrees that it will not allow the
        following companies to distribute the Pillar Budgets product for a
        period of 9 months from the effective date of this amendment. Hyperion
        also agrees that for a period of 6 months from the effective date of
        this Amendment, it will not engage in any joint announcements of any
        intention to offer, or an offer of an Enterprise Budgeting solution
        based on the Hyperion Pillar product similar to that contemplated by
        Partner herein. The prohibited companies are JD Edwards, Infinium,
        Orcale, PeopleSoft, and SAP.

5.      Nothing herein shall prevent or preclude Hyperion from entering into or
        engaging in any business relationship with any company other than those
        listed in Section 4 above.

6.      Partner agrees to forego development of a software product competitive
        with Pillar for a period of two years from the effective date of this
        Amendment Number 3.

7.      Hyperion will provide Partner with a master copy of Pillar which Partner
        may reproduce for purposes of distribution in accordance with the
        provisions of Section 2(e) of the Agreement.

8.      Partner will pay Sublicense Fees to Hyperion for sublicense sales of the
        Pillar product in accordance with the payment terms contained in the
        Agreement, as follows:

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

        (a)     For each direct sale by Partner, (*) for a minimum 30 named user
                system if to existing customers, and (*) for a minimum 10 named
                user system if to new customers. The Sublicense Fees for
                additional users beyond the specified minimums are set forth in
                subparagraph (c) below.

        (b)     For each sale through Partner's approved and authorized third
                party sales channels, (*) for a minimum 20 named user system if
                to existing customers, and (*) for a minimum 10 named user
                system if to new customers. The Sublicense Fees for additional
                users beyond the specified minimums are set forth in
                subparagraph (c) below.

        (c)     The Sublicense Fees for additional named users beyond the
                minimum number are set forth below:

<TABLE>
<CAPTION>
Sublicense Type         Sales to Existing Customers        Sales to New Customers
---------------         ---------------------------        ----------------------
<S>                     <C>                                <C>

Full Budgets User       (*)/additional Named User          (*)/ Additional Named User

View Only User          (*)/additional Named User          (*)/ Additional Named User
</TABLE>

                Full Budgets User - Provides all rights of data entry and
                retrieval, reporting, consolidation, viewing, no building,
                maintaining or changing application

                View Only User - viewing data and pre-build reports from the
                Pillar Application, spreadsheet export, no consolidation, no
                data input, no building, maintaining or changing application.

9.      Hyperion will provide to Partner the Support and Maintenance services
        described in Section 5(a) and Exhibit D of the Agreement. Partner shall
        provide maintenance and support services for Pillar to its customers.
        Hyperion shall not be required to provide any services related to Pillar
        to any Partner customer.

10.     The End User Support and Maintenance Fees payable to Hyperion by Partner
        will be 50 percent of Hyperion's then-current Support and Maintenance
        percentage applied to the applicable Sublicense Fees specified herein.

11.     Hyperion's limited product warranty set forth in Section 8 of the
        General Terms and Conditions contained in the Agreement is voided to the
        extent that Partner modifies Pillar or uses Pillar other than in
        accordance with the Pillar documentation.

12.     Except as expressly modified by this Amendment 3, all terms and
        conditions of the Agreement remain unaltered and in full force and
        effect.

13.     This Amendment may be signed in counterparts, each of which shall be
        considered an original but all of which together shall constitute one
        instrument.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

Executed as of the effective date by the authorized representatives of the
parties.

<TABLE>
<S>                                              <C>
LAWSON ASSOCIATES, INC.                          HYPERION SOLUTIONS CORPORATION

By  /s/ William B. Lawson                        By  /s/ John Dillon
    ------------------------------------             -----------------------------------

Name  William B. Lawson                          Name  John Dillon
      ----------------------------------               ---------------------------------

Title  President & CEO                           Title  President & CEO
       ---------------------------------                --------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                              AMENDMENT NUMBER 4 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 4 ("Amendment 4") is entered into effective as of June 1,
1999 by and between Hyperion Solutions Corporation (formerly Arbor Software
Corporation "Hyperion") and Lawson Associates, Inc. ("Partner") for the purpose
of amending the Application Partner Agreement between the parties dated December
31, 1996 and as previously amended by Amendment Number 1, Amendment Number 2,
and Amendment Number 3 (collectively, the "Agreement").

1.      Capitalized terms not defined herein have the same meaning as in the
Agreement.

2.      Exhibit A to the Agreement is hereby amended by adding the following
provisions:

        RUNTIME LICENSE

<TABLE>
<CAPTION>
        ------------------------------------------------------------------------------------------------------------
        HYPERION SOFTWARE PRODUCT                                DISCOUNT
        ------------------------------------------------------------------------------------------------------------
        <S>                                                      <C>
        Essbase API running with Lawson Insight II Analytic      (*) of Hyperion's current local country list
        Architect and Lawson Insight II Budget Architect         price
        ------------------------------------------------------------------------------------------------------------
        Essbase Web Gateway running with Lawson Insight II       (*) of Hyperion's current local country list
        Performance Indicator Module                             price
        ------------------------------------------------------------------------------------------------------------
</TABLE>

        End Users will not have and will not be permitted any development
        capabilities in connection with these runtime licenses.

        Partner will distribute the runtime licensed software directly in
        accordance with Section 2 of the Agreement.

        Partner will pay Hyperion (*) of the sublicense fees paid to Hyperion
        for software support.

3.      Exhibit B to the Agreement is hereby amended by adding the Lawson
Insight II application software products to the list of Partner Products with
the following description:

        Lawson Insight II Analytic Architect is an application module that
        manages the extraction and movement of data from the Lawson Insight II
        Business Management Systems software into an Essbase Application and
        Database. The Analytic Architect uses the Essbase API as a vital link
        between Lawson and Essbase.

        Lawson Insight II Budget Architect is an application module that manages
        the extraction and movement of data from the Lawson Insight II Business
        Management Systems software into Enterprise Budgeting (private label
        Pillar) and/or an Essbase Application and Database.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

        Lawson Insight II Performance Indicator Module is an analytic
        application that delivers key performance indicator and ratios to
        executive and mangers via a web browser. The Performance Indicator
        Module utilizes the Essbase Web Gateway to retrieve data from an Essbase
        Application and Database.

4.      Except as expressly modified herein, all terms and conditions of the
Agreement shall remain in full force and effect.

5.      This Amendment may be signed in counterparts, each of which shall be
considered an original but all of which together shall constitute one
instrument.

<TABLE>
<S>                                                <C>
LAWSON ASSOCIATES, INC.                            HYPERION SOLUTIONS CORPORATION

By  /s/ Michael E. Milbrandt                       By
    --------------------------------------             ----------------------------------

Name  Michael E. Milbrandt                         Name
      ------------------------------------               --------------------------------

Title                                              Title
       -----------------------------------                -------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                              AMENDMENT NUMBER 5 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 5 ("Amendment 5") is entered into effective as of March
23, 2000 (the "Effective Date") by and between Hyperion Solutions Corporation,
formerly Arbor Software Corporation ("Hyperion") and Lawson Associates, Inc.
("Partner") for the purpose of amending the Application Partner Agreement
between the parties dated December 31, 1996 as amended by Amendment No. 1 dated
August 1, 1998; Amendment No. 2 dated May 15, 1999; Amendment No. 3 dated
September 1, 1998; and, Amendment No. 4 dated June 1, 1999 (collectively, the
"Agreement"). Capitalized terms not defined herein have the same meaning as in
the Agreement.

1.   By way of clarification, Hyperion Essbase OLAP server and all commercially
     available optional tools and modules for Hyperion Essbase OLAP server are
     included in Exhibit A of the Agreement to which Hyperion grants to Partner
     a non-exclusive license to market, distribute, and sublicense subject to
     the terms and conditions contained in this Amendment 5 and the Agreement.
     Partner shall sublicense and distribute these Software products in
     accordance with Section 2(c) of the Agreement. Partner is not licensed to
     use the source code for these Hyperion Software products and shall not have
     access thereto.

2.   Hyperion Enterprise, Hyperion Reporting and Hyperion's Spider-Man Web
     Application shall be added to Exhibit A of the Agreement. Hyperion grants
     to Partner a non-exclusive license to market, distribute, and sublicense
     Hyperion Enterprise, Hyperion Reporting and Hyperion's Spider-Man Web
     Application subject to the terms and conditions contained in this Amendment
     5 and the Agreement. Partner shall sublicense and distribute these Hyperion
     Software products in accordance with Section 2(c) of the Agreement. Partner
     is not licensed to use the source code for Hyperion Enterprise, Hyperion
     Reporting or Hyperion's Spider-Man Web Application and shall not have
     access thereto.

3.   Hyperion grants to Partner a non-exclusive right to resell Hyperion's
     Computer-Based Training ("CBT") kits in conjunction with the Software
     sublicensed hereunder. Partner will pay to Hyperion (*) of the then current
     Hyperion local country list price for each CBT kit Partner purchases from
     Hyperion for resale to End Users.

4.   Hyperion Reporting and Hyperion's Spider-Man Web Application must be
     sublicensed in conjunction with either Hyperion Enterprise or Hyperion
     Essbase OLAP server.

5.   Partner shall submit written orders to Hyperion for Hyperion Enterprise,
     Hyperion Reporting and Hyperion's Spider-Man Web Application for
     distribution in accordance with the terms of this Amendment 5 and the
     Agreement. When Partner sublicenses Hyperion Reporting and/or Hyperion's
     Spider-Man Web Application in conjunction with Hyperion Enterprise, Partner
     shall provide Hyperion with: (i) a customer signed copy of the Hyperion
     Maintenance Services Agreement provided in Exhibit 1 to this Amendment 5
     and (ii) a written order substantially in the form of Exhibit 2 of this
     Amendment 5 for both the Software and first year's fees for Maintenance and
     Support at the time each order is placed. When Partner sublicenses Hyperion
     Reporting and/or Hyperion's Spider-Man Web Application in conjunction with
     Hyperion Essbase OLAP server, Partner shall provide Hyperion with a written
     order substantially in the form of Exhibit 2 of this Amendment 5 for both
     the Software and first year's fees for Maintenance and Support at the time
     each order is placed. Notwithstanding the foregoing sentence, if the End
     User requests to contract directly with Hyperion for Maintenance and
     Support of Hyperion Reporting and/or Hyperion's Spider-Man Web Application

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

PRODUCT ORDER FORM - PAGE 2

     sublicensed in conjunction with the Restricted Full Use Version of Hyperion
     Essbase OLAP server, Partner shall provide Hyperion, in addition to the
     written order and first year's fees for Maintenance and Support, with a
     customer signed copy of the Hyperion Maintenance Services Agreement.
     Hyperion may, in its discretion, establish minimum quantities for orders.
     Hyperion shall endeavor to fulfill orders promptly, but may delay orders
     that are in excess of its capacity to produce Software. In no event shall
     Hyperion be liable for late delivery. The Software shall be shipped by
     Hyperion either to Partner or Partner's End User, as requested by Partner,
     F.O.B. origin, freight prepaid with risk of loss to pass from Hyperion upon
     delivery by Hyperion to a common carrier. Hyperion shall invoice Partner
     upon shipment of orders received for applicable fees and freight charges,
     including transportation and insurance. Partner shall not make copies of
     Hyperion Enterprise, Hyperion Reporting or Hyperion's Spider-Man Web
     Application for purposes of distributing them under its distribution
     license.

6.   Partner shall arrange for each End User to contract directly with Hyperion
     (i) for Support of Hyperion Enterprise, and Hyperion Reporting and/or
     Hyperion's Spider-Man Web Application when sublicensed in conjunction with
     Hyperion Enterprise, and (ii) if the End User requests to contract directly
     with Hyperion for Support of the Restricted Full Use version of Hyperion
     Essbase OLAP server, and Hyperion Reporting and/or Hyperion's Spider-Man
     Web Application when sublicensed in conjunction with the Restricted Full
     Use version of Hyperion Essbase OLAP server. Hyperion will provide Support,
     including Updates for the Software, directly with Partner's End Users who
     have contracted with Hyperion for such services. Hyperion shall not be
     responsible for providing Maintenance or Support with respect to Partner
     Products. Any error or other problem arising from and End User's use of
     Partner Products shall be referred to Partner, and Hyperion shall have no
     further obligations with respect to such error or problem.

7.   Partner will pay to Hyperion sublicense fees for Hyperion Enterprise,
     Hyperion Reporting and Hyperion's Spider-Man Web Application equal to (*)
     of the then current Hyperion local country list price for such Software.
     Payment shall be in accordance with the payment terms contained in the
     Agreement for sublicense sales of Software.

8.   For all Software where Partner has arranged for the End User to contract
     directly with Hyperion for Support as authorized under this Agreement,
     Partner shall pay Hyperion a fee equal to the first year of Hyperion's
     then-current Maintenance and Support fees. (Hyperion's current Maintenance
     and Support fees are equal to (*).) After the first annual maintenance
     period, Hyperion shall invoice the End User for Maintenance and Support
     Fees, which shall be payable in advance of the period for which they apply.
     After the first annual maintenance period, Hyperion shall invoice the End
     User for Maintenance and Support Fees, which shall be payable in advance of
     the period for which they apply.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -2-

<PAGE>

PRODUCT ORDER FORM - PAGE 3

9.   For all Hyperion Reporting and Hyperion's Spider-Man Web Application
     sublicensed in conjunction with the Restricted Full Use version of Hyperion
     Essbase OLAP server, where the End User has not requested to contract
     directly with Hyperion for Support, Hyperion will provide to Partner the
     Support and Maintenance services described in Section 5(a) and Exhibit D of
     the Agreement. Partner shall provide maintenance and support services for
     Hyperion Reporting and Hyperion's Spider-Man Web Application when sold in
     conjunction with Hyperion Essbase OLAP server to its End Users. Hyperion
     shall not be required to provide any services related to Hyperion Reporting
     and Hyperion's Spider-Man Web Application when sold in conjunction with
     Hyperion Essbase OLAP server to any End User, unless Partner has arranged
     for the End User to contract directly with Hyperion for Support as
     authorized by this Amendment 5.

10.  For all Support and Maintenance services provided by Hyperion to Partner
     for Hyperion Reporting and Hyperion's Spider-Man Web Application when sold
     in conjunction with Hyperion Lawson Amendment Essbase OLAP server, Partner
     shall pay to Hyperion End User Support and Maintenance Fees equal to
     Hyperion's then-current Maintenance and Support fees. (Hyperion's current
     Maintenance and Support fees for Support and Maintenance services provided
     by Hyperion to Partner in connection with Partner's support of Partner's
     End Users are equal to (*) of the net sublicense fees.) Such End User
     Support and Maintenance Fees shall be payable annually in advance for the
     period for which they apply and such fees are owed on any such sublicense
     so long as the sublicense is resident on a production or development server
     at the End User location.

11.  Partner shall be eligible for special small and mid-market pricing for
     Hyperion Enterprise. Special small and mid-market pricing represents
     reduced U.S. list prices for Hyperion Enterprise. Discounts and local
     country uplift multipliers are applied to the special small and mid-market
     prices. All discounts, configurations and applicable restrictions shall be
     based on the then current Hyperion small and mid-market price list within
     the Territory. In order to qualify for special small and mid-market
     pricing, an End User must be an independent entity with annual gross
     revenues (according to generally accepted accounting principles) less than
     $100 million (small-market) and in the range between $100 million and $350
     million (mid-market). Divisions, subsidiaries, and affiliates of larger
     entities do not qualify, regardless of their annual gross revenues or asset
     size. Under no circumstances will any Fortune 1000 End User or any
     subsidiary or affiliate thereof qualifies for special mid-market prices.
     Additional restrictions apply, such as the maximum number of named users,
     as set forth in the applicable Hyperion special mid-market price list.
     Partner's willful violation, as determined by Hyperion in its sole
     judgment, of the special small and mid-market pricing eligibility criteria
     or restrictions is cause for immediate discontinuance of Hyperion's special
     small and mid-market pricing and/or termination of this Agreement. Hyperion
     may discontinue its special small and mid-market pricing at any time upon
     ninety (90) days advance written notice to Partner.

12.  Hyperion shall have the right, at the end of each calendar year, to
     renegotiate the amount of the Sublicense Fees and Maintenance Fees payable
     by Partner to Hyperion for the sublicensing of all Software under this
     Agreement. Hyperion shall have the right to change its price lists at any
     time, provided that any such change shall be effective under this Agreement
     upon sixty (60) days' written notice to Partner.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -3-

<PAGE>

PRODUCT ORDER FORM - PAGE 4

13.  Hyperion's limited product warranty set forth in Section 8 of the General
     Terms and Conditions contained in the Agreement is voided to the extent
     that Partner modifies the Software or uses the Software other than in
     accordance with the applicable Documentation.

14.  Except as expressly modified by this Amendment 5, all terms and conditions
     of the Agreement remain unaltered and in full force and effect.

The parties have caused this Amendment 5 to be executed by their duly authorized
representatives as of the Effective Date written above.

LAWSON ASSOCIATES, INC.             HYPERION SOLUTIONS CORPORATION

By  /s/ Bruce B. McPheeters                 By  /s/ Deborah C. Winter
    --------------------------------            --------------------------------
Name  Bruce B. McPheeters                 Name  Deborah C. Winter
      ------------------------------            --------------------------------
Title Vice President and Corporate        Title VP, Worldwide Contracts
        Counsel                                 --------------------------------
      ------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -4-

<PAGE>

                                    EXHIBIT 1

                                       TO

                                   AMENDMENT 5

                     HYPERION MAINTENANCE SERVICE AGREEMENT

                               [INSERT AGREEMENT]

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

Licensee _____________________________      Reseller ___________________________

                     HYPERION MAINTENANCE SERVICE AGREEMENT

This Agreement is between Hyperion Solutions Corporation ("Hyperion") and the
person or entity named below ("Licensee") and concerns the provision of certain
services by Hyperion with respect to Hyperion Solutions products licensed by the
Hyperion authorized reseller named above ("Reseller") to Licensee.

1.   DEFINITIONS.

(a) "Bug" means a malfunction of the Software that prevents the Software from
performing in accordance with the operating specifications described in the then
current Documentation.

(b) "Documentation" means, collectively, the operation instructions, user
manuals, help files and all technical information and materials, in written or
electronic form, provided by Hyperion to Licensee and that are intended for use
in connection with the Software.

(c) "License Applications" means any software developed by Licensee using an
Hyperion application programming interface licensed by Reseller to Licensee.
Such applications may be used only in Licensee's own business, and may not be
marketed, sold or distributed by Licensee.

(d) "Product Schedule" means each Reseller product order schedule ordering
Software and related products and services for Licensee, or such other document
containing substantially the same information in a form acceptable to Hyperion.

(e) "Software" means each Hyperion Solutions program in object code format set
forth in Exhibit A, including any updates, modifications, or new releases of
such software program that Hyperion provides to Licensee from time to time.

2.   MAINTENANCE SERVICES.  In consideration for the fees described in Section 5
below, Hyperion or its designated agent will provide the services described
below ("Maintenance Services"):

(a) Standard Telephone Support. During normal business hours (8:00 a.m. to 8:00
p.m. U.S. Eastern Time, Monday through Friday, holidays excepted) Hyperion shall
provide Licensee technical assistance by telephone with the installation and use
of the Software, the identification of Software and/or Documentation problems
and the reporting of Bugs. Licensee shall designate two contacts to request and
receive telephone support services from Hyperion. Additional Licensee contacts
can be designated in the Product Schedule for Hyperion's then current fee.
Licensee shall notify Hyperion in writing for any changes to the designated
Licensee contacts.

(b) Supplemental Support. Standard telephone support does not include assistance
with the creation of Licensee Applications or for those products for which
separate support fees are charged. Licensee may order supplemental telephone
support services for such purposes at Hyperion's then current annual fee.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

PRODUCT ORDER FORM - PAGE 2

(c) Software Updates. Hyperion will make available to Licensee each minor and
major functional release of the Software, that Hyperion makes generally
available without additional charge to its maintenance customers and which is
intended to replace a prior Software release. A major functional release is
indicated by a change in the first digit of a version number, e.g., from 4.0.0
to 5.0.0; a minor functional release is indicated by a change in the second
digit, e.g., from 4.0.0 to 4.1.0. Maintenance releases, which are indicated by a
change in the third digit of a version number, e.g., from 5.0.1 to 5.0.2, are
provided as needed in response to Licensee inquiry.

(d) Bug Fixes. Hyperion shall exercise commercially reasonable efforts to
correct any reproducible Bug reported to Hyperion by Licensee.

3. CONDITIONS OF SERVICE.

(a) Retirement of Releases. Maintenance Services are provided for a Software
product version from the date the version becomes generally available until such
version is retired (i.e., discontinue problem determination and Bug fixes).
Prior commercial releases of the Software are retired as follows: (i) one month
after the commercial release of the subsequent maintenance release; (ii) no
sooner than two (2) months after the commercial release of a new minor
functional release; (iii) no sooner than six (6) months after the commercial
release of a new major functional release. In all events, however, telephone
support services are provided with respect to questions regarding the "how-to"
use of a retired release of the Software for six (6) months following its
retirement.

(b) Use of Software. Licensee's use of any Software provided by Hyperion as part
of Maintenance Services shall be governed by the terms of the Software license
agreement between Licensee and Reseller. Hyperion may change the services
included in Maintenance Service at any time, effective as of the commencement of
any renewal period.

4. TERM AND TERMINATION.

(a) Term. Maintenance Service shall be provided for a term of one (1) year from
the delivery date of Software under Licensee's initial Product Schedule and
shall be extended each year for one (1) additional year unless terminated by
either party as provided herein.

(b) Termination. Licensee may terminate Maintenance Service at the end of the
term by giving written notice to Hyperion at least thirty (30) days prior to the
end of any such term. Hyperion may suspend or cancel Maintenance Service if
Licensee fails to make payment pursuant to Section 5 below. Either party may
terminate Maintenance Service if the other party breaches any material term or
condition of the Maintenance Service terms and conditions and the breach is not
remedies within thirty (30) days after receiving written notice of the breach.
In the event the Agreement is terminated, Maintenance Service will also
terminate automatically.

5. FEES AND PAYMENT.

(a) Fees. For the fee of the first year of Maintenance Service for any Software
licensed is specified in the applicable Product Schedule. The applicable fee for
any renewal period shall be Hyperion's then prevailing price. For Software
licensed after Licensee's initial order, the term of Maintenance Service will be
set, and the fee will be pro-rated, so that the coverage periods for all
Software licensed to Licensee and covered by Maintenance Services will coincide.
When ordered, Maintenance Service must be ordered for all of the Software on a
Product Schedule.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -2-

<PAGE>

PRODUCT ORDER FORM - PAGE 3

(b) Payment. Maintenance Service fees will be billed on an annual basis, payable
in advance and due within thirty (30) days of receipt of invoice.

(c) Lapse of Coverage. In the event that coverage for Maintenance Service lapses
as a result of either termination by Licensee for any reason or by Hyperion for
Licensee's non-payment, renewal of such service will require payment by Licensee
of a reinstatement fee to Hyperion equal to one hundred fifty percent (150%) of
the sum of the fees for any previously unpaid contract period(s) plus full
payment for the subsequent annual period.

6. EXCLUSIONS. Hyperion shall have no obligation to support: (i) Software
modified without Hyperion's written consent; (ii) use of the Software other than
in accordance with the Documentation; (iii) License Applications or (iv)
Software installed on any computer hardware or used with any software, not
specified in the Documentation.

7. PROFESSIONAL SERVICES. Professional services are available to Licensee at
Hyperion's then current rate, for the most current version of the Software, to
assist with installation and implementation, system design, technical
consulting, training or other services as may be mutually agreed upon, in
writing, between the parties ("Professional Services"). Licensee shall reimburse
Hyperion for all reasonable travel and lodging expenses incurred while
performing Professional Services. Should Licensee cancel a Professional Services
engagement less than five (5) business days prior to the date that such
engagement was scheduled to commence, Licensee shall pay Hyperion fifty percent
(50%) of the estimated Professional Service fees. Such fees shall be waived if
Hyperion is able to reassign Professional Services staff to another Professional
Services engagement prior to the scheduled commencement date. Hyperion shall
assign appropriately qualified staff or sub-contractors, to perform the
services. The parties are and shall act as independent contractors and not as an
agent or partner of, or joint venturer with the other party for any purpose and
neither party shall have any right, power, or authority to act or create any
obligation, express or implied, on behalf of the other party.

8. CONFIDENTIALITY.

(a) In order to permit Hyperion to execute its obligations under the terms
hereof, Hyperion may have access to Licensee's Confidential Information.
"Confidential Information" shall mean all information that is designated as
"proprietary" or "confidential" or by similar words by the disclosing party at
the time of disclosure including, but not limited to, information relating to
the pricing, methods, processes, financial data, lists, programs, research,
developments, clients or related information of the disclosing party. In order
to qualify as Confidential Information, tangible information must be marked as
such in writing and oral or visual information must be confirmed as such by the
disclosing party in a writing delivered to the receiving party within fifteen
(15) days of disclosure. Each party agrees it will keep confidential and not
divulge any such Confidential Information to any third party.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -3-

<PAGE>

PRODUCT ORDER FORM - PAGE 4

(b) Neither party shall have any obligation pursuant to this Agreement with
respect to any information or data of the other party that: (i) was previously
known to the receiving party; (ii) is received from a third party without
similar restriction of confidentiality; (iii) is or becomes publicly available
by other than unauthorized disclosure hereunder; (iv) is independently developed
by the receiving party without the use of such confidential information; (v) is
approved for release by written authorization of the disclosing party; or (vi)
is required to be disclosed pursuant to any court order provided that the
receiving party shall advise the disclosing party of such request in time for
the disclosing party to apply for legal protection. Further, subject to
Licensee's patent and copyrights, Hyperion shall be free to use in the
performance of these services and in its future products and services, any
ideas, concepts, techniques or know-how related to software development or
services disclosed by Licensee during the term of this Agreement.

9. INTELLECTUAL PROPERTY RIGHTS. Hyperion shall own all title right and interest
(including any copyrights, patents, trade secrets or other intellectual property
rights) in and to all materials developed by Hyperion under this Agreement.
Licensee shall not sell, transfer, publish, display, disclose or otherwise make
such materials available to others. Licensee will make appropriate action by
instruction or agreement with its employees or agents to satisfy its obligations
hereunder. Upon completion of any Professional Services and on full payment to
Hyperion of all sums due for such services, Licensee shall be granted a
non-exclusive, non-transferable license to use for internal purposes only, any
such material developed by Hyperion hereunder, subject to the terms and
conditions of the Agreement.

10. LIMITATION OF LIABILITY. Hyperion's aggregate liability for damages from any
cause of action or claim whatsoever related to this Agreement shall be limited
to the amount paid by Licensee for Maintenance Services for the applicable year;
provided, however, if the damages relate to Professional Services, Hyperion's
aggregate liability shall be limited to the amount paid by Licensee for the
specific engagement in dispute. Hyperion shall not be liable for any matter
beyond its reasonable control. HYPERION SHALL NOT BE LIABLE FOR LOSS OF OR
DAMAGE TO, RECORDS OR DATA; COST OF PROCUREMENT OF SUBSTITUTE GOODS, SERVICES OR
TECHNOLOGY; OR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES
INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, EVEN IF HYPERION HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.

11. SERVICE CONTRACT. THESE TERMS AND CONDITIONS CONSTITUTE A SERVICE CONTRACT
AND NOT A PRODUCT WARRANTY OR CONDITION. ANY WARRANTIES OR CONDITIONS WITH
RESPECT TO HE SOFTWARE IS LIMITED TO THOSE SET FOR IN THE SOFTWARE LICENSE
AGREEMENT BETWEEN LICENSEE AND RESELLER.

12. GENERAL.

(a) Licensee is responsible for the cost of shipping, for payment of all
applicable sales, use and other taxes and all applicable export and import fees,
customs duties and similar charges (other than taxes based on Licensor's net
income) arising from the payment of or maintenance fees or the delivery of
Maintenance Services. Licensee will make all payments without reduction for any
withholding taxes, which taxes shall be Licensee's sole responsibility, and
Licensee will provide Hyperion with such evidence as Hyperion may reasonably
request to establish that such taxes have been paid.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -4-

<PAGE>

PRODUCT ORDER FORM - PAGE 5

(b) The Agreement shall be governed by and construed under the laws of the State
of California without regard to the conflicts of laws provisions thereof.

(c) All notices delivered under the Agreement shall be in writing and deemed
given upon receipt when delivered personally or upon confirmation of receipt
following delivery of (i) overnight courier service or (ii) registered or
certified mail, return receipt requested, postage prepaid, in each case
addresses to the Legal Department at the address indicated in the last executed
Product Schedule, or at such other address of which one party is notified by the
other in writing.

(d) If a provision of the Agreement or portion thereof is found to be invalid or
unenforceable under applicable law, it shall be omitted from the Agreement
without invalidating the remainder of such provision or the remaining provisions
of the Agreement.

(e) The Software is subject to U.S. export control laws and regulations and
Licensee agrees to comply with all such applicable laws and regulations.

(f) The provisions of the Agreement shall be binding upon and inure to the
benefit of the parties, their successors and permitted assigns.

(g) The Agreement represents the entire agreement between the parties, and
expressly supersedes and cancels any prior oral or written agreements on the
subject herein. Each party acknowledges that it is not entering into the
Agreement on the basis of any representations not expressly contained herein.
Other than as specified herein, the Agreement may only be supplemented or
modified by an amendment in writing executed by the parties. No additional or
conflicting term in the purchase order or other document shall have any effect.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -5-

<PAGE>

PRODUCT ORDER FORM - PAGE 6

Agreed by the authorized representatives of the parties.

Licensee:

By:
   -----------------------------------------
Name:
     ---------------------------------------
Title:
      --------------------------------------
Date:
     ---------------------------------------

HYPERION SOLUTIONS CORPORATION

By:
   -----------------------------------------
Name:
     ---------------------------------------
Title:
      --------------------------------------
Date:
     ---------------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -6-

<PAGE>

                                    EXHIBIT A

                             BUSINESS TERMS SUMMARY

--------------------------------------------------------------------------------
AUTHORIZED NUMBER OF LICENSEE TECHNICAL SUPPORT CONTACT (The standard is two (2)
contacts per Enterprise server.)
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
NAMES AND ADDRESSES OF CONTACTS:

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
ORIGINAL LICENSOR OF SOFTWARE:

--------------------------------------------------------------------------------

I. HYPERION SOFTWARE MAINTENANCE SERVICES FOR FIRST YEAR

Licensee shall receive the following Support in accordance with the Maintenance
Service Agreement.

<TABLE>
<CAPTION>
------------------------------------------------- -----------------------------------------------
SOFTWARE TO BE MAINTAINED/SUPPORTED               MAINTENANCE SERVICE COST
                                                  (Not applicable if Licensee prepaid Reseller
                                                  for Maintenance Services.)
------------------------------------------------- -----------------------------------------------
<S>                                               <C>

------------------------------------------------- -----------------------------------------------

------------------------------------------------- -----------------------------------------------

------------------------------------------------- -----------------------------------------------

------------------------------------------------- -----------------------------------------------

------------------------------------------------- -----------------------------------------------

------------------------------------------------- -----------------------------------------------

------------------------------------------------- -----------------------------------------------
                                                  SUBTOTAL DUE
------------------------------------------------- -----------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

PRODUCT ORDER FORM - PAGE 2

II. ADDITIONAL HYPERION SOFTWARE PRODUCTS AND SERVICES

Licensee shall also be entitled to the following discounts from Hyperion's then
current list and/or pricing terms on additional Hyperion products and services.

<TABLE>
<CAPTION>
---------------------------------------------------------- ------------- ------------ -----------
ADDITIONAL HYPERION SOFTWARE SERVICES                      UNIT COST        UNITS       TOTAL
                                                                           ORDERED       COST
---------------------------------------------------------- ------------- ------------ -----------
<S>                                                        <C>           <C>          <C>
TECHNICAL SUPPORT SERVICES
---------------------------------------------------------- ------------- ------------ -----------
o   Additional Technical Support Contacts                  $                          $
---------------------------------------------------------- ------------- ------------ -----------
o   API Toolkit Technical Support Contacts                 $                          $
---------------------------------------------------------- ------------- ------------ -----------
o   Web Gateway                                            $                          $
---------------------------------------------------------- ------------- ------------ -----------
o   Objects                                                $                          $
---------------------------------------------------------- ------------- ------------ -----------
o   WIRED for OLAP                                         $                          $
---------------------------------------------------------- ------------- ------------ -----------
HYPERION CONSULTING SERVICES
---------------------------------------------------------- ------------- ------------ -----------
o   Consulting Services                                    $                          $
    (Number of 8 hour days; if onsite, Licensee to pay
    for travel and necessary out of pocket expenses)
---------------------------------------------------------- ------------- ------------ -----------
HYPERION EDUCATION SERVICES
---------------------------------------------------------- ------------- ------------ -----------
                                                           $                          $
---------------------------------------------------------- ------------- ------------ -----------
                                                           $                          $
---------------------------------------------------------- ------------- ------------ -----------
                                                           $                          $
---------------------------------------------------------- -------------------------- -----------
                                                                        SUBTOTAL DUE  $
---------------------------------------------------------- ------------- ------------ -----------

---------------------------------------------------------- -------------------------- -----------
Totals:  I + II                                                            TOTAL DUE  $
---------------------------------------------------------- -------------------------- -----------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       -2-

<PAGE>

                                    EXHIBIT 2

                                       TO

                                   AMENDMENT 5

                               PRODUCT ORDER FORM

                                  [INSERT FORM]

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                         HYPERION SOLUTIONS CORPORATION
                               PRODUCT ORDER FORM

Partner Name:                                       Order Date:
             -----------------------------------               -----------------
Customer Name:                                      Platform:
              ----------------------------------             -------------------

This Order Schedule and related attachments are made part of the Agreement.

--------------------------------------------------------------------------------
Server #   Required when ordering for existing server (First 8 digits of license
           key).
--------------------------------------------------------------------------------

1 SOFTWARE:

<TABLE>
<CAPTION>
--------- --------------------------------------------------------------------- -----------------
QTY       PRODUCT/USE RESTRICTIONS                                              SUBLICENSE FEE
--------- --------------------------------------------------------------------- -----------------
<S>       <C>                         <C>                                       <C>
HYPERION ESSBASE OLAP SERVER
-------------------------------------------------------------------------------------------------
          Hyperion Essbase Server License
--------- --------------------------------------------------------------------- -----------------
          Hyperion Essbase Development Server
--------- --------------------------------------------------------------------- -----------------
          Hyperion Essbase Named User (minimum 10)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Essbase Concurrent User (minimum 5)
--------- --------------------------------------------------------------------- -----------------
          Optional Tools and Modules:  Hyperion Integration Server
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Web Gateway
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Objects
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase SQL Interface
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase Currency Conversion
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase API
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase Spreadsheet Toolkit
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase Partitioning Option
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Allocations Manager (English Only)
-------------------------------------------------------------------------------------------------
HYPERION PERSONAL ESSBASE
-------------------------------------------------------------------------------------------------
          Hyperion Personal Essbase (minimum 5 per site)
--------- --------------------------------------------------------------------- -----------------
          Optional Tools and Modules:  Hyperion Integration Server
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Objects
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase SQL Interface
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase Currency Conversion
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase API
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase Spreadsheet Toolkit
--------- --------------------------------------------------------------------- -----------------
                                       Hyperion Essbase Partitioning Option
-------------------------------------------------------------------------------------------------
ESSBASE CLIENT SPREADSHEET INTERFACE:  [ ] Microsoft Excel [ ] Lotus 123  [ ] Microsoft Excel Mac
-------------------------------------------------------------------------------------------------
HYPERION ENTERPRISE
-------------------------------------------------------------------------------------------------
          Hyperion Enterprise Initial License (2 administrators)
--------- --------------------------------------------------------------------- -----------------
          Power User License
--------- --------------------------------------------------------------------- -----------------
          Hyperion Enterprise Named Users License (10 minimum)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Enterprise View Users License (10 minimum)
--------- --------------------------------------------------------------------- -----------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

PRODUCT ORDER FORM - PAGE 2

1       SOFTWARE: (CONTINUED):

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------
HYPERION PILLAR
-------------------------------------------------------------------------------------------------
<S>       <C>                                                                   <C>
          Hyperion Pillar Application
--------- --------------------------------------------------------------------- -----------------
          Hyperion Pillar Named User License (minimum 10)
--------- --------------------------------------------------------------------- -----------------
HYPERION ACTIVITY BASED MANAGEMENT
-------------------------------------------------------------------------------------------------
          Hyperion ABM Application License (includes 1 administrator)
--------- --------------------------------------------------------------------- -----------------
          Name Used License (minimum 10)
--------- --------------------------------------------------------------------- -----------------
          View Only User License
--------- --------------------------------------------------------------------- -----------------
HYPERION PERFORMANCE MEASUREMENT
-------------------------------------------------------------------------------------------------
          Hyperion PM Application License (includes 1 administrator)
--------- --------------------------------------------------------------------- -----------------
          Named User License
--------- --------------------------------------------------------------------- -----------------
          View Only User License (minimum 20)
-------------------------------------------------------------------------------------------------
HYPERION APPLICATION LINK
-------------------------------------------------------------------------------------------------
          Hyperion Application Link Development License (includes 1
          administrator)
--------- --------------------------------------------------------------------- -----------------
          Additional Administrators or Named Users (no minimums or maximums)
-------------------------------------------------------------------------------------------------
ADDITIONAL HYPERION APPLICATION LINK COMPONENTS
-------------------------------------------------------------------------------------------------
          SAP R/3 connectivity (version 3.1H and higher)
--------- --------------------------------------------------------------------- -----------------
          JDE World connectivity (version A.7.3 and higher)
--------- --------------------------------------------------------------------- -----------------
          Additional Hyperion Analytic Application environment
-------------------------------------------------------------------------------------------------
HYPERION REPORTING
-------------------------------------------------------------------------------------------------
          Hyperion Reporting Named User License (minimum 10)
-------------------------------------------------------------------------------------------------
HYPERION SPIDER-MAN WEB APPLICATION
-------------------------------------------------------------------------------------------------
          Hyperion Spider-Man Web Application Server
--------- --------------------------------------------------------------------- -----------------
          Hyperion Spider-Man Web Application Named User (minimum 10)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Spider-Man Web Application Current User (minimum 5)
-------------------------------------------------------------------------------------------------
HYPERION WIRED FOR OLAP
-------------------------------------------------------------------------------------------------
          WEB EDITION
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Application Server
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Web Interactive Edition Named User
          (minimum 10)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Web Interactive Edition Current User
          (minimum 5)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Web Viewer Edition Named User (minimum 10)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Web Viewer Edition Concurrent User
          (minimum 5)
--------- --------------------------------------------------------------------- -----------------
          CLIENT EDITION
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Client Professional Edition Named User
          License (minimum 1)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Client Standard Edition Concurrent User
          License (minimum 5)
--------- --------------------------------------------------------------------- -----------------
          Hyperion Wired for OLAP Client Standard Edition Named User License
          (minimum 10)
--------- --------------------------------------------------------------------- -----------------

          LESS:  Contract Discount
-------------------------------------------------------------------------------------------------

TOTAL SUBLICENSE FEES
-------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

PRODUCT ORDER FORM - PAGE 3

2 TRAINING:

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------------------------
COMPUTER-BASED TRAINING (CBT) 1ST YEAR MAINTENANCE FEES APPLICABLE.
-------------------------------------------------------------------------------------------------
<S>       <C>     <C>                                                           <C>
          ENTERPRISE CBT
          [ ]     Maximum of 10 Named Users in one country.
          [ ]     Maximum of 25 Named Users in one country.
          [ ]     All licensed Enterprise users in one country.
          [ ]     All licensed Enterprise users in multiple countries.
--------- --------------------------------------------------------------------- -----------------
          PILLAR CBT
--------- --------------------------------------------------------------------- -----------------
          Initial License for Pillar CBT (includes 10 Named Users)
--------- --------------------------------------------------------------------- -----------------
          Additional CBT Users (must be ordered in quantities of 10)
--------- --------------------------------------------------------------------- -----------------
          ESSBASE SPREADSHEET ADD-IN END USER CBT
--------- --------------------------------------------------------------------- -----------------
          Initial License for Essbase CBT (Includes 10 Named Users)
--------- --------------------------------------------------------------------- -----------------
          Additional CBT Users (must be ordered in quantities of 10)
--------- --------------------------------------------------------------------- -----------------
          HYPERION WIRED FOR OLAP END USER CBT
--------- --------------------------------------------------------------------- -----------------
          Initial License for Wired CBT (includes 10 Named Users)
--------- --------------------------------------------------------------------- -----------------
          Additional CBT Users (must be ordered in quantities of 10)
--------- --------------------------------------------------------------------- -----------------

          Less Discount
-------------------------------------------------------------------------------------------------

TOTAL TRAINING FEES
-------------------------------------------------------------------------------------------------
</TABLE>

3 SERVICES:

<TABLE>
<CAPTION>
--------- --------------------------------------------------------------------- -----------------
QTY       DESCRIPTION                                                           FEE
-------------------------------------------------------------------------------------------------
<S>       <C>                                                                   <C>
MAINTENANCE SERVICES
-------------------------------------------------------------------------------------------------
          Initial Year Maintenance Fees (Software & Training)
--------- --------------------------------------------------------------------- -----------------
TELEPHONE SUPPORT
-------------------------------------------------------------------------------------------------
          Additional Telephone Support Contact(s)
--------- --------------------------------------------------------------------- -----------------
          Additional Telephone Support Contact(s) for Hyperion Certified
          Professionals
-------------------------------------------------------------------------------------------------
APPLICATION TOOL TELEPHONE SUPPORT CONTACT(S)
-------------------------------------------------------------------------------------------------
          [ ]  Hyperion Essbase API
          [ ]  Hyperion Web Gateway
          [ ]  Hyperion Objects
          [ ]  Wired for OLAP
-------------------------------------------------------------------------------------------------

TOTAL SERVICE FEES
-------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -3-

<PAGE>

PRODUCT ORDER FORM - PAGE 4

4 ATTACHMENTS:

Specify additional documentation attached with this order:

AUTHORIZATION LETTER FOR SPECIAL VOLUME DISCOUNT AND MAINTENANCE DISCOUNT AS
LISTED ABOVE.

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

5 ADDRESS AND CONTACT INFORMATION:

<TABLE>
<CAPTION>
------------------------------------------------- -----------------------------------------------
PARTNER BILL TO ADDRESS                           SHIP TO (INDICATE IF SAME)
------------------------------------------------- -----------------------------------------------
<S>                                               <C>
Contact:                                          Contact:
        ------------------------------------              ---------------------------------------

Address:                                          Address:
        ------------------------------------              ---------------------------------------

--------------------------------------------      -----------------------------------------------

--------------------------------------------      -----------------------------------------------

Phone:                                            Phone:
      --------------------------------------            -----------------------------------------

------------------------------------------------- -----------------------------------------------
END USER ADDRESS AND CONTACT INFORMATION          TELEPHONE SUPPORT
------------------------------------------------- -----------------------------------------------
Contact:                                          Contact Name #1:
        ------------------------------------                      -------------------------------

Address:                                          Phone:
        ------------------------------------            -----------------------------------------

--------------------------------------------
                                                  Contact Name #1:
--------------------------------------------                      -------------------------------

Phone:                 Fax:                       Phone:
      ----------------     -----------------            -----------------------------------------

Email:
      ---------------------------------------

-------------------------------------------------------------------------------------------------
SITES INFORMATION
-------------------------------------------------------------------------------------------------
Specify below the location of all licenses ordered above:

-------------------------------------------------------------------------------------------------
</TABLE>

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -4-

<PAGE>

PRODUCT ORDER FORM - PAGE 5

PARTNER CERTIFIES THAT THIS ORDER IS FOR SUBLICENSED SOFTWARE AND/OR SERVICES
PROVIDED IN ACCORDANCE WITH THE TERMS OF THE AGREEMENT BETWEEN HYPERION AND
PARTNER. THIS ORDER IS EXECUTED ON BEHALF OF THE PARTNER NAMED BELOW:

Partner Name:
             -------------------------------------------------------------------
By (signature):
               -----------------------------------------------------------------
Printed Name:
             -------------------------------------------------------------------
Title:
      --------------------------------------------------------------------------
Date:
     ---------------------------------------------------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                      -5-
<PAGE>

                              AMENDMENT NUMBER 6 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 6 ("Amendment 6") is entered into effective as of June 29,
2000, (the "Effective Date") by and between Hyperion Solutions Corporation
("Hyperion") and Lawson Associates, Inc. ("Partner") for the purpose of amending
the Application Partner Agreement between the parties dated December 31, 1996 as
amended by Amendment No. 1 dated August 1, 1998; Amendment No. 2 dated May 15,
1999; Amendment No. 3 dated September 1, 1998; Amendment No. 4 dated June 1,
1999, and Amendment No. 5 dated March 23, 2000 (collectively, the "Agreement").
Capitalized terms not defined herein have the same meaning as in the Agreement.

     1. Delete Amendment No. 2 dated May 15, 1999 in its entirety and replace it
with this Amendment 6. Partner shall no longer have the license to market,
distribute and sublicense Wired as an OEM product.

     2. Hyperion Wired for OLAP shall be added to Exhibit A of the Agreement.
Hyperion grants to Partner a non-exclusive license to market, distribute and
sublicense Hyperion Wired for OLAP subject to the terms and conditions contained
in this Amendment 6 and the Agreement. Partner shall sublicense and distribute
Hyperion Wired for OLAP in accordance with Section 2(c) of the Agreement.
Partner is not licensed to use the source code for Hyperion Wired for OLAP and
shall not have access thereto.

     3. Hyperion will provide Partner with a master copy of Wired for OLAP,
which Partner may reproduce for purposes of distribution in accordance with the
provisions of Section 2(e) of the Agreement.

     4. Partner will pay to Hyperion sublicense fees for Hyperion Wired for OLAP
equal to (*) of the then-current Hyperion local country list price for Hyperion
Wired for OLAP. Payment shall be in accordance with the payment terms contained
in the Agreement for sublicense sales of Software.

     5. For all software where Partner has arranged for the End User to contract
directly with Hyperion for Support as authorized under this Agreement, Partner
shall pay Hyperion a fee equal to the first year of Hyperion's then current
Maintenance and Support fees. (Hyperion's current Maintenance and Support fees
are equal to (*) of list price). After the first annual maintenance period,
Hyperion shall invoice the End User for Maintenance and Support Fees, which
shall be payable in advance of the period for which they apply.

     6. For all Support and Maintenance services provided by Hyperion to Partner
for Hyperion Wired for OLAP, Partner shall pay to Hyperion End User Support and
Maintenance Fees equal to Hyperion's then-current Maintenance and Support fees.
(Hyperion's current Maintenance and Support fees for Support and Maintenance
services provided by Hyperion to Partner in connection with Partner's support of
Partner's End Users are equal to (*) of the net sublicense fees.) Such End User
Support and Maintenance Fees shall be payable annually in advance for the period
for which they apply and such fees are owed on any such sublicense so long as
the sublicense is resident on a production or development server at the End User
location.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

     7. Hyperion's limited product warranty set forth in Section 8 of the
General Terms and Conditions contained in the Agreement is voided to the extent
that Partner modifies the Software or uses the Software other than in accordance
with the applicable Documentation.

     8. Except as expressly modified by this Amendment 6, all terms and
conditions of the Agreement remain unaltered and in full force and effect.

The parties have caused this Amendment 6 to be executed by their duly authorized
representatives as of the Effective Date written above.

LAWSON ASSOCIATES, INC.                     HYPERION SOLUTIONS CORPORATION

By  /s/ Dean Hager                          By  /s/ Deborah C. Winter
    --------------------------------            --------------------------------
Name  Dean Hager                           Name  Deborah C. Winter
      ------------------------------             -------------------------------
Title Exec. Vice President                 Title Vice President, Worldwide
      ------------------------------               Contracts
                                                 -------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

                              AMENDMENT NUMBER 7 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 7 ("Amendment 7") is entered into effective as of June 29,
2000 (the "Effective Date") by and between Hyperion Solutions Corporation
("Hyperion") and Lawson Associates, Inc. ("Partner") for the purpose of amending
the Application Partner Agreement between the parties dated December 31, 1996 as
amended by Amendment No. 1 dated August 1, 1998; Amendment No. 2 dated May 15,
1999; Amendment No. 3 dated September 1, 1998; Amendment No. 4 dated June 1,
1999, Amendment No. 5 dated March 23, 2000 and Amendment No. 6 dated June 29,
2000 (collectively, the "Agreement"). Capitalized terms not defined herein have
the same meaning as in the Agreement.

     1. This Amendment 7 is only for the specific purpose of extending third
party beneficiary rights in Hyperion source code ("source code") to Partner's
customer, Columbia/HCA, under the terms and conditions herein. In the event that
the conditions for release of Hyperion source code become effective, then
Columbia/HCA may only use such source code for internal purposes to maintain
Hyperion software. No sublicense or other right is granted in the source code to
Columbia/HCA except as specifically provided herein. In no event will this
Amendment 7 apply or amend the Application Partner Agreement for any other
circumstance or for any other Partner customer or to Partner for general
purposes.

     2. Subject to and solely for the specific purpose stated in Section 1
above, paragraph 5(d) of the Application Partner Agreement is amended as
follows:

"5(D) SOURCE CODE ESCROW. Hyperion maintains a copy of Hyperion source code for
the Software with a source code escrow agent (the "Agent"). Upon execution of
this Amendment 7, Hyperion shall forward a source code escrow agreement ("Escrow
Agreement") to Partner for execution after which Hyperion shall register Partner
with the Agent. Such Escrow Agreement shall contain release conditions that
shall provide for specified Hyperion source code to be released to Partner in
the event that Hyperion has: (i) materially failed, after the expiration of any
applicable cure period, to materially perform maintenance or support obligation
which Hyperion agreed to perform under the Agreement so long as Partner's
customer, Columbia/HCA, is current on maintenance, i.e., current on maintenance
payments and is running the most current version of the Hyperion software; or
(ii) Hyperion has materially ceased to do business in the ordinary course and
has become insolvent without a successor in interest.

     Partner agrees to pay for the registration and continued listing of Partner
with Agent at Agent's then current fees for such service subject to the specific
purpose herein. Partner shall not be eligible to receive the source code under
the Escrow Agreement unless Partner has paid for and is current on escrow
enrollment and renewal and has paid for and is entitled to Maintenance Support
from Hyperion for the Software. Partner's use of such source code shall be
subject to the terms of the Escrow Agreement and the Agreement with the terms
and conditions in this Amendment 7 governing. In the event that source code is
released to Partner under the terms and conditions of subsections (i) or (ii)
above and Partner has materially failed to perform maintenance and support
obligations which it has agreed to perform related to Hyperion Software under
Partner's agreement with Columbia Information Systems, Inc. or that Partner has

<PAGE>

ceased to do business in the ordinary course and has become insolvent without a
successor in interest, Partner shall assign its access to Hyperion source code
rights, responsibilities and obligations of Partner set forth in this Amendment
7 to its customer Columbia Information Systems, Inc. so long as Columbia
Information Systems, Inc., is current on maintenance payments and is running the
most current version of Hyperion software."

     3. Partner may notify its customer, Columbia Information Systems, Inc., of
third party beneficiary status, but may not grant greater rights than specified
herein. In no event will access be panted to any third party source code. This
Amendment is not intended to transfer ownership of intellectual property from
Hyperion to Partner or Columbia Information Systems, Inc.

     4. Except as expressly modified by this Amendment 7, all terms and
conditions of the Agreement remain unaltered arid in full force and effect. In
the event of a conflict in terms, such terms shall be construed in favor of
Hyperion.

The parties have caused this Amendment 7 to be executed by their duly authorized
representatives as of the Effective Date written above.

LAWSON ASSOCIATES, INC.                           HYPERION SOLUTIONS CORPORATION

By  /s/ Bruce B. McPheeters                 By  /s/ Deborah C. Winter
    --------------------------------            --------------------------------
  Name  Bruce B. McPheeters                   Name  Deborah C. Winter
        ----------------------------                ----------------------------
 Title  Vice President                       Title  Vice President, Worldwide
        ----------------------------                  Contracts
                                                    ----------------------------

<PAGE>

                              AMENDMENT NUMBER 8 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 8 ("Amendment 8") is entered into effective as of October
19, 2000 (the "Effective Date") by and between Hyperion Solutions Corporation
("Hyperion") and Lawson Associates, Inc. ("Partner") for the purpose of amending
the Application Partner Agreement between the parties dated December 31, 1996 as
amended by Amendment No. 1 dated August 1, 1998; Amendment No. 2 dated May 15,
1999; Amendment No. 3 dated September 1, 1998; Amendment No. 4 dated June 1,
1999; Amendment No. 5 dated March 23, 2000; Amendment No. 6 dated June 29, 2000
and Amendment No. 7 dated June 29, 2000 (collectively, the "Agreement").
Capitalized terms not defined herein have the same meaning as in the Agreement.

1. Add a new Section 2(h) to the Agreement as follows:

     "(h) OUTSOURCING. Hyperion acknowledges that Partner and its Business
     Affiliates may wish to perform outsourcing services on behalf of their
     customers who wish to receive outsourcing services related to the Software
     ("Customers"). Notwithstanding any other provision of this Agreement or of
     any license agreement, when Partner or its Business Affiliates wishes to
     provide outsourcing services to their Customers Hyperion will permit
     Partner or its Business Affiliate to access and use the Software to perform
     outsourcing services for a specific Customer, provided Partner, or its
     Business Affiliate, enters into a outsourcing agreement with a specific
     Customer for the Software which restricts the use of the Software to the
     performance of outsourcing services for such specific Customer. When using
     the Software to perform outsourcing services for a specific Customer,
     Partner and its Business Affiliates are strictly prohibited from using the
     Software license for more than one specific Customer, Partner's or its
     Business Affiliate's right to use the Software for such purposes will
     terminate. Partner agrees to indemnify Hyperion from and against any actual
     monetary liability or damages (including reasonable attorneys' fees)
     suffered by Hyperion from any claim due to provision of such outsourcing
     services by Partner or its Business Affiliates to such outsourcing services
     customer, to the extent that such claim is not attributable to the
     performance or operation of the Software itself.

2.   Except as expressly modified by this Amendment 8, all terms and conditions
     of the Agreement remain unaltered and in full force and effect. In the
     event of a conflict in terms, such terms shall be construed in favor of
     Hyperion.

The parties have cause this Amendment 8 to be executed by their duly authorized
representatives as of the Effective Date written above.

LAWSON ASSOCIATES, INC.                        HYPERION SOLUTIONS CORPORATION

By: /s/ Felcia Guity                           By:  /s/ Claire Goldbloom
    -------------------------------------           ----------------------------
Name:  Felicia Guity                              Name: Claire Goldbloom
       ----------------------------------               ------------------------
Title: VP Strategic Alliances                     Title: Corporate Counsel
       ----------------------------------                -----------------------

<PAGE>

                              AMENDMENT NUMBER 9 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 9 ("Amendment 9") is entered into effective as of December
22, 2000 (the "Effective Date") by and between Hyperion Solutions Corporation
("Hyperion") and Lawson Associates, Inc. ("Partner") for the purpose of amending
the Application Partner Agreement between the parties dated December 31, 1996 as
amended by Amendment No. 1 dated August 1, 1998; Amendment No. 2 dated May 15,
1999; Amendment No. 3 dated September 1, 1998; Amendment No. 4 dated June 1,
1999, Amendment No. 5 dated March 23, 2000; Amendment No. 6 dated June 29, 2000;
Amendment No. 7 dated June 29, 2000; and Amendment No. 8, dated October 19, 2000
(collectively, the "Agreement"). Capitalized terms not defined herein have the
same meaning as in the Agreement.

1.   Add three new subsectionsto Section 1 (Definitions) as subsections 1(o),
     1(p) and 1(q).

"(o) "SERVICE BUREAU PROVIDER" means Partner or Service Bureau partner acting on
behalf of a named End User, when such End User has contracted with Partner or
Service Bureau Partner, as part of the Partner Product offering, to outsource
certain information technology related activities of its business to Partner or
Service Bureau Partner, including, operation and administration of the Software
for the purpose of processing End User's internal business.

(p) "SERVICE BUREAU SERVER" means the identified server used by Service Bureau
Provider for the purpose of processing End User's internal business.

(q) "SERVICE BUREAU PARTNER(S)" means those Partner-authorized service bureau
providers who are pre-approved in writing by Hyperion that provide service
bureau services to End Users on behalf of Partner."

2.   Add a new subsection (i) to Section 2 (License and Delivery) as follows:

"(i) SERVICE BUREAU LICENSE. For a period of six (6) months beginning on the
Effective Date of Amendment 9 and subject to its terms and conditions, Hyperion
grants to Partner a non-exclusive right to acquire licenses of certain
identified Software to enable Partner or Service Bureau Partners to act as
Service Bureau Providers to End Users within the Territory ("Service Bureau
License"). Partner shall submit written orders to Hyperion for Software to be
used on Service Bureau Servers and shall report to Hyperion the number of users
of all End User customers (and the related Service Bureau Partner, as the case
may be) authorized to access each Service Bureau Server. Partners and Service
Bureau Partners shall comply with the limitations, restrictions and other terms
and conditions of this Agreement relating to their ability to act as a Service
Bureau Provider. Partner shall be solely responsible for ensuring the compliance
of its Service Bureau Provider Partners with the terms of this Agreement.
Further, Partner agrees to indemnify Hyperion from and against any actual
monetary liability or damages (including reasonable attorneys' fees) suffered by
Hyperion from any claim by an End User against Hyperion due to provision of
service bureau services by Partner or its Service Bureau Partners to such End
User, to the extent that such claim is not attributable to the performance or
operation of the Software itself. Upon termination or expiration of this Service
Bureau License, all rights and licenses granted under this Service Bureau
License shall terminate and revert back to Hyperion, except that any written and

<PAGE>

signed agreement between Partner and any End User allowing End User to have
access to the Software under the terms of this Service Bureau License as of the
date of termination or expiration of the Service Bureau License will remain in
effect in accordance with their terms and conditions.

(j) SERVICE BUREAU LICENSE RESTRICTIONS. Partner or its Service Bureau Partner
may use the Software as a Service Bureau Provider solely in connection with the
use of one or more Partner Products in the manner authorized in this Agreement,
subject to restrictions applicable to the specific license type described in
this Agreement. Such restrictions shall be enforced by either programmatic
and/or contractual limitations, as the partiers shall mutually agree in writing.
Contractual language, where used, shall contain terms substantially similar to
those set forth in Exhibit B. Partner agrees that any End Users allowed access
to the Software under any agreement where Partner or a Service Bureau Partner is
acting as a Service Bureau Provider shall be bound by a written and signed
agreement with license provisions at least as protective of Hyperion's rights as
the limitations of liability, disclaimers, and use Exhibit G. Partner and its
Service Bureau Partners may not license or grant access to the Software to any
company, or the employees or consultants of such Company, whose principal line
of business compete directly with Hyperion. A current list of such competitors
is provided in Exhibit C. Hyperion reserves the right to make changes to Exhibit
C upon prior written notice to Partner."

3.   Delete Exhibit A (Business Term Summary) in its entirety and replace it
     with Exhibit A (Business Term Summary) which is attached to this Amendment
     9 as Attachment 1.

4.   Exhibit B (Partner Product Description) shall be amended to add the
     following:

"PARTNER PRODUCT NAME(S):  Lawson-Workforce Analytics

DESCRIBE HOW ESSBASE WILL BE USED IN PARTNER PRODUCT(S): Lawson e-Workforce
Analytics is a hosted e-service that provides a mechanism for clients to submit
transactional data and then view 70+ performance indicators via a secure
internet connection. Lawson -e-Workforce Analytics will `pump' transactional
data from their Lawson HRMS and Financial applications using Lawson's analytic
Architecture applications. The transactional data will reside in Hyperion
Essbase in Lawson's hosting center.

CONTRACTUAL RESTRICTIONS: In accordance with the terms of Sections 2(i) and 2(j)
of the Agreement, when Hyperion Essbase Software is licensed and used as part of
Lawson e-Workforce Analytics, Partner must include language in any subscription
service agreement with an End User or client that is substantially similar to
the following:

"HYPERION ESSBASE SOFTWARE IS LIMITED TO USE ONLY WITH LAWSON E-WORKFORCE
ANALYTICS. WITHOUT LIMITING THE FOREGOING, CLIENT MAY NOT HAVE DIRECT
INTERACTION WITH THE HYPERION ESSBASE SOFTWARE."

APPLICATION FRONT END USED:  Lawson E-Scorecard."

5.   Delete Exhibit C (Disallowed Customers - Effective November 1, 1996) in its
     entirety and replace it with Exhibit C (Disallowed Customers - Effective
     November 2000), which is attached to this Amendment 9 as Attachment 2.

                                       2

<PAGE>

6.   Except as expressly modified by this Amendment 9, all terms and conditions
     of the Agreement remain unaltered an in full force and effect. In the event
     of a conflict in terms, such terms shall be construed in favor of Hyperion.

The parties have caused this Amendment 9 to be executed by their duly authorized
representatives as of the Effective Date written above.

LAWSON ASSOCIATES, INC.                  HYPERION SOLUTIONS
                                         CORPORATION

By /s/ Bruce B. McPheeters               By /s/ Claire M. Goldbloom
   -------------------------------          ------------------------------------

Name Bruce B. McPheeters                 Name  Claire M. Goldbloom
     -----------------------------             ---------------------------------

Title Vice President                     Title Corporate Counsel
      ----------------------------             ---------------------------------

                                       3

<PAGE>

                             AMENDMENT NUMBER 10 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment Number 10 ("Amendment 10") is entered into effective as of
December 27, 2000 (the "Effective Date") by and between Hyperion Solutions
Corporation ("Hyperion") and Lawson Associates, Inc. ("Partner") for the purpose
of amending the Application Partner Agreement between the parties dated December
31, 1996 as amended by Amendment No. 1 dated August 1, 1998; Amendment No. 2
dated May 15, 1999; Amendment No. 3 dated September 1, 1998; Amendment No. 4
dated June 1, 1999, Amendment No. 5 dated March 23, 2000 Amendment No. 6 dated
June 29, 2000, Amendment No. 7 dated June 29, 2000, Amendment No. 8 dated
October 19 ,2000, and Amendment No. 9 dated December 22, 2000 (collectively, the
"Agreement"). Capitalized terms not defined herein have the same meaning as in
the Agreement.

1.   Add a new Section 2(i) to the Agreement as follows:

     "(i) Training Center License. Upon execution of this Amendment 10 and in
     return for annual payments paid in advance for the period for which they
     apply, Hyperion will proceed Partner with the following Software for use as
     described in this paragraph: Hyperion Essbase OLAP Server with 10 Hyperion
     Named Users @ (*) and Hyperion Pillar with 10 Named Users @ (*). Hyperion
     shall have the right to renegotiate the annual Training Center License fees
     at any time and any changes to the annual Training Center License fees
     shall become effective beginning on the next anniversary date of this
     Amendment 10. Partner shall use on copy of each of the foregoing Software
     for analytical architecture training of Partner Products only in Partner's
     designated training center. Partner shall not provide any training on
     Hyperion Essbase or Hyperion Pillar. Hyperion Essbase and Hyperion Pillar
     shall be used only in conjunction with Partner Products and shall not be
     used to run the internal operations of Partner nor provided to any third
     party. Hyperion may discontinue this Training Center License at any time
     upon written notice to Partner and such termination shall become effective
     at the completion of the prepaid annual period.

2.   Partner shall no longer have the right to sublicense Hyperion Pillar as an
     embedded OEM product. Delete Section 3 of Amendment Number 3 of Amendment
     Number 3 to this Agreement and replace it with the following:

     "3. Hyperion grants to Partner a non exclusive license to market,
     distribute and sublicense Hyperion Pillar subject to the terms and
     conditions contained in Amendment 10 and the Agreement. Partner shall
     sublicense and distribute Hyperion Pillar in accordance with Section 2(c)
     of the Agreement."

3.   Partner shall not longer have the right to reproduce Hyperion Pillar for
     purposes of distribution. Delete Section 8(a) of Amendment Number 3 and
     replace it with the following:

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

<PAGE>

4.   Delete Section 8(a) of Amendment Number 3 and replace it with the
     following:

     "(a) For each first direct license sale of Hyperion Pillar to a customer by
     Partner, (*) for a minimum of 30 Named User system if to existing
     customers, and (*) for a minimum of 10 Named User system if to new
     customers. For each direct license sale thereafter of Hyperion Pillar only
     (Named Users not included) to existing customers by Partner, Partner shall
     pay Sublicense Fees equal to (*) of Hyperion's then-current list price for
     Hyperion Pillar. The Sublicense Fees for additional users beyond the
     specified minimums are set forth in subparagraph (c) below. Hyperion shall
     have the right on each anniversary of the Agreement to renegotiate the
     foregoing amounts."

5.   Delete the View Only User sublicense type, pricing and definition from
     Section 8(c) of Amendment Number 3 to this Agreement.

6.   Delete Section 10 of Amendment Number 3 and replace it with the following:

     "10. For all Support and Maintenance services provided by Hyperion to
     Partner for Hyperion Pillar, Partner shall pay Hyperion End User Support
     and Maintenance Fees equal to Hyperion's then-current Maintenance and
     Support fees. (Hyperion's current Maintenance and Support fees for Support
     and Maintenance services provided by Hyperion to Partner in connection with
     Partner's support of Maintenance services provided by Hyperion to Partner
     in connection with Partner's support of Partner's End Users are equal to
     (*) of the net sublicense fees). Such End User's Support and Maintenance
     fees shall be payable annually in advance for the period for which they
     apply and such fees are owed on any such sublicense so long as a specific
     End User receives Support and Maintenance from Partner. IN the event that
     coverage for Support and Maintenance lapses, for a period of 60 days, as a
     result of either termination by End User or any reason or by Partner for
     End User's non-payment, renewal of such Support and Maintenance will
     require payment by Partner of a User's reinstatement fee to Hyperion equal
     to (*) of the sum of the fees for any previously unpaid contract period(s)
     plus full payment for the subsequent annual period."

7.   Delete Hyperion Wired for OLAP wherever it appears in the agreement and
     replace with Hyperion Analyzer.

8.   Delete Hyperion's Spider-Man Web Application (which is a Hyperion
     Enterprise module) wherever it appears in the Agreement and replace it with
     Hyperion Enterprise Reporting Web.

9.   Add Hyperion Reports and Hyperion Planning to Exhibit A of the Agreement.
     Hyperion grants to Partner a non-exclusive license to market, distribute,
     and sublicense Hyperion Reports and Hyperion Planning subject to the terms
     and conditions contained in this Amendment 10 and the Agreement. Partner
     shall sublicense and distribute Hyperion Reports and Hyperion Planning in
     accordance with Section 2(c) of the Agreement. Partner is not licensed to
     use the source code for Hyperion Reports or Hyperion Planning and shall not
     have access thereto.

10.  Partner shall submit written orders to Hyperion for Hyperion Reports and
     Hyperion Planning for distribution in accordance with the terms of this
     Amendment 10 and the Agreement. When Partner sublicenses Hyperion Reports
     and/or Hyperion Planning, Partner shall arrange for the End User to

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       2

<PAGE>

     contract directly with Hyperion for Support. Partner shall provide Hyperion
     with: (i) a customer signed copy of the Hyperion Maintenance Service
     Agreement provided in Exhibit 1 of Amendment 5 and (ii) a written order
     substantially in the form of Exhibit 2 in Amendment 5 for both the Software
     and first year's fees for Maintenance and Support at the time each order is
     placed. Hyperion may, in its discretion, establish minimum quantities for
     orders. Hyperion shall endeavor to fulfill correctly placed orders within
     ten (10) business days of receipt from Partner. In no event shall Hyperion
     be liable for late delivery. The Software shall be shipped by Hyperion
     either to Partner or Partner's End User, as requested by Partner, F.O.B.
     origin, freight prepaid with risk of loss to pass from Hyperion upon
     delivery by Hyperion to a common carrier. Hyperion shall invoice Partner
     upon shipment of orders received for applicable fees and freight charges,
     including transportation and insurance. Partner shall not make copies of
     Hyperion Reports or Hyperion Planning for purposes of distributing them
     under its distribution license.

11.  Partner will pay to Hyperion sublicense fees for Hyperion Reports and
     Hyperion Planning equal to (*) of the then current Hyperion local country
     list price for Hyperion Reports and Hyperion Planning. Payment shall be in
     accordance with the payment terms contained in the Agreement for sublicense
     sales of Software.

12.  For all Hyperion Reports and Hyperion Planning Software where Partner has
     arranged for the End User to contract directly with Hyperion for Support as
     authorized under this Agreement, Partner shall pay Hyperion a fee equal to
     the first year of Hyperion's then-current Maintenance and Support fees.
     (Hyperion's current Maintenance and Support fees are equal to (*) of the
     list price.) After the first annual maintenance period, Hyperion shall
     invoice the End User for Maintenance and Support Fees, which shall be
     payable in advance of the period for which they apply.

13.  Hyperion's limited product warranty set froth in Section 8 of the General
     Terms and Conditions contained in the Agreement is voided to the extent
     that Partner modifies the Software or uses the Software other than in
     accordance with the applicable Documentation.

14.  Except as expressly modified by this Amendment 10, all terms and conditions
     of the Agreement remain unaltered and in full force and effect.

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       3

<PAGE>

The parties have caused this Amendment 10 to be executed by their duly
authorized representatives as of the Effective Date written above.

LAWSON ASSOCIATES, INC.                  HYPERION SOLUTIONS
                                         CORPORATION

By /s/ Bruce B. McPheeters               By /s/ Claire M. Goldbloom
   -------------------------------          ------------------------------------

Name Bruce B. McPheeters                 Name Claire M. Goldbloom
     -----------------------------            ----------------------------------

Title Vice President                     Title Corporate Counsel
      ----------------------------             ---------------------------------

(*) Denotes confidential information that has been omitted and filed separately,
accompanied by a confidential treatment request, with the Securities and
Exchange Commission pursuant to Rule 406 under the Securities Act of 1933, as
amended.

                                       4
<PAGE>

                             AMENDMENT NUMBER 12 TO
                          APPLICATION PARTNER AGREEMENT

This Amendment number 12 ("Amendment 12") is entered into effective as of May
25, 2001 (the "Effective Date") by and between Hyperion Solutions Corporation
("Hyperion") and Lawson Software, Inc., formerly Lawson Associates, Inc.
("Partner") for the purpose of amending the Application Partner Agreement
between the parties dated December 31, 1996 as amended by Amendment 1 dated
August 1, 1998; Amendment 2 dated May 15, 1999; Amendment 3 dated September 1,
1998; Amendment 4 dated June 1, 1999, Amendment 5 dated March 23, 2000;
Amendment 6 dated June 29, 2000; Amendment 7 dated June 29, 2000; Amendment 8
dated October 19, 2000; Amendment 9 dated December 22, 2000; and Amendment 10
dated December 27, 2000; (collectively, the "Agreement"). Capitalized terms not
defined herein have the same meaning as in the Agreement.

1. The Service Bureau License rights granted to Partner under Amendment 9 of the
Agreement is hereby extended through June 1, 2002.

2. By way of clarification, the reporting of Sublicense Fees and Maintenance
Fees set forth in Section 6(e) of the Agreement, also apply to Service Bureau
License Fees payable by Partner to Hyperion for each application specific
license of Software that Partner hosts in conjunction with Lawson 2-Workforce
Analytics. As Hyperion has not yet received any monthly royalty report of
application specific licenses of Software that Partner hosts conjunction with
Lawson e-Workforce Analytics, Partner shall provide Hyperion with the first such
monthly report by June 25, 2001.

Except as expressly modified by this Amendment 12, all terms and conditions of
the Agreement remain unaltered and in full force and effect. The parties have
caused this Amendment 12 to be executed by their duly authorized representatives
as of the Effective Date written above.

LAWSON SOFTWARE, INC.                    HYPERION SOLUTIONS
                                         CORPORATION

By /s/ Felicia Guity                     By /s/ Claire Goldbloom
   -------------------------------          ------------------------------------

Name Felicia Guity                       Name Claire Goldbloom
     -----------------------------            ----------------------------------

Title VP Strategic Alliances             Title Corporate Counsel
      ----------------------------             ---------------------------------

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00031-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00031-of-00352.parquet"}]]