Document:

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                                                                    Exhibit 10.9

                         SOUNDBITE COMMUNICATIONS, INC.

                             2000 STOCK OPTION PLAN

                                    ARTICLE I

                                 Purpose of Plan

          The 2000 Stock Option Plan (the "Plan") of SoundBite Communications,
Inc. (the "Company"), adopted by the Board of Directors of the Company on July
6th, 2000, for directors, consultants, advisers, officers and employees (each, a
"Service Provider") of the Company, is intended to advance the best interests of
the Company by providing those persons who have responsibility for its success
with additional incentives by allowing them to acquire an ownership interest in
the Company and thereby encouraging them to contribute to the success of the
Company. The availability and offering of stock options under the Plan also
increases the Company's ability to attract and retain individuals of exceptional
talent upon whom, in large measure, the sustained progress, growth and
profitability of the Company depends.

                                   ARTICLE II

                                   Definitions

          For purposes of the Plan, except where the context clearly indicates
otherwise, the following terms shall have the meanings set forth below:

          "Board" shall mean the Board of Directors of the Company.

          "Cause" shall mean any act or acts or failure or failure to act by
Participant which the Board determines in its reasonable judgment is or could be
injurious to or not in the best interests of the Company.

          "Code" shall mean the Internal Revenue Code of 1986, as amended, and
any successor statute.

          "Committee" shall mean the committee of the Board which may be
designated by the Board to administer the Plan. The Committee shall be composed
of two or more directors as appointed from time to time to serve by the Board.

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          "Common Stock" shall mean the Company's Common Stock, par value $0.001
per share, or if the outstanding Common Stock is hereafter changed into or
exchanged for different stock or securities of the Company, such other stock or
securities.

          "Company" shall mean SoundBite Communications, Inc a Delaware
corporation, and (except to the extent the context requires otherwise) any
subsidiary corporation of SoundBite Communications, Inc as such term is defined
in Section 425(f) of the Code.

          "Disability" shall mean the inability, due to illness, accident,
injury, physical or mental incapacity or other disability, of any Participant to
carry out effectively his or her duties or obligations to the Company or to
participate effectively and actively in the management of the Company for a
period of at least 90 consecutive days or for shorter periods aggregating at
least 120 days (whether or not consecutive) during any twelve-month period, as
determined in the reasonable judgment of the Board.

          "Fair Market Value" of the Common Stock shall be determined by the
Committee or, in the absence of the Committee, by the Board.

          "Incentive Stock Option" means an option conforming to the
requirements of Section 422 of the Code and any successor thereto.

          "Nonqualified Stock Option" means any stock option other than an
Incentive Stock Option.

          "Options" shall have the meaning set forth in Article IV.

          "Option Shares" shall for each optionee have the meaning set forth in
the option grant agreement between the Company and such optionee.

          "Participant" shall mean any Service Provider who has been selected to
participate in the Plan by the Committee or the Board.

          "Person" means an individual, a partnership, a corporation, a limited
liability company, an association, a joint stock company, a trust, a joint
venture, an unincorporated organization and a governmental entity or any
department, agency or political subdivision thereof.

          "Sale of the Company" shall mean a merger or consolidation effecting a
change in control of the Company, a sale of all or substantially all of the
Company's assets or a sale of a majority of the Company's outstanding voting
securities.

                                   ARTICLE III

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                                 Administration

          The Plan shall be administered by the Committee; provided that if for
any reason the Committee shall not have been appointed by the Board or is not
active, all authority and duties of the Committee under the Plan shall be vested
in and exercised by the Board. Subject to the limitations of the Plan, the
Committee shall have the sole and complete authority to: (i) select
Participants, (ii) grant Options to Participants in such forms and amounts as it
shall determine, (iii) impose such limitations, restrictions and conditions upon
such Options as it shall deem appropriate, (iv) interpret the Plan and adopt,
amend and rescind administrative guidelines and other rules and regulations
relating to the Plan, (v) correct any defect or omission or reconcile any
inconsistency in the Plan or in any Option granted hereunder and (vi) make all
other determinations and take all other actions necessary or advisable for the
implementation and administration of the Plan. The Committee's determinations on
matters within its authority shall be conclusive and binding upon the
Participants, the Company and all other Persons. All expenses associated with
the administration of the Plan shall be borne by the Company. The Committee may,
as approved by the Board and to the extent permissible by law, delegate any of
its authority hereunder to such persons as it deems appropriate.

                                   ARTICLE IV

                         Limitation on Aggregate Shares

          The number of shares of Common Stock with respect to which options may
be granted under the Plan (the "Options") and which may be issued upon the
exercise thereof shall not exceed, in the aggregate, 75,000,000 shares; provided
that the type and the aggregate number of shares which may be subject to Options
shall be subject to adjustment in accordance with the provisions of paragraph
6.8 below, and further provided that to the extent any Options expire
unexercised or are canceled, terminated or forfeited in any manner without the
issuance of Common Stock thereunder, or if any Options are exercised and the
shares of Common Stock issued thereunder are repurchased by the Company, such
shares shall again be available under the Plan. The 75,000,000 shares of Common
Stock available under the Plan may be either authorized and unissued shares,
treasury shares or a combination thereof, as the Committee shall determine.

                                    ARTICLE V

                                     Awards

          5.1 Options. The Committee may grant Options to Participants in
accordance with this Article V. Incentive Stock Options and/or Nonqualified
Stock Options may be granted to such persons and for such number of shares of
Common Stock as the Committee shall determine.

          5.1 Form of Option. The Committee may from time to time grant to
eligible participants Incentive Stock Options and/or Nonqualified Stock Options;
provided that the Committee may grant Incentive Stock Options only to eligible
employees of the Company or its subsidiaries (as defined for this purpose in
Section 424(f) of the Code). The Options granted shall take such form as the
Committee shall determine, subject to the following terms and conditions.

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          It is the Company's intent that Nonqualified Stock Options granted
under the Plan not be classified as Incentive Stock Options, that Incentive
Stock Options be consistent with and contain or be deemed to contain all
provisions required under Section 422 of the Code and any successor thereto, and
that any ambiguities in construction be interpreted in order to effectuate such
intent. If an Incentive Stock Option granted under the Plan does not qualify as
such for any reason, then solely to the extent of such nonqualification, the
Option represented thereby shall be regarded as a Nonqualified Stock Option duly
granted under the Plan, provided that such Option otherwise meets the Plan's
requirements for Nonqualified Stock Options.

          5.2 Exercise Price. The price per share deliverable upon the exercise
of each Option ("exercise price") shall be established by the Committee, except
that the exercise price of any Incentive Stock Option may not be less than 100%
of the Fair Market Value of a share of Common Stock as of the date of grant of
the Option, and in the case of the grant of any Incentive Stock Option to an
employee who, at the time of the grant, owns more than 10% of the total combined
voting power of all classes of stock of the Company or any of its Subsidiaries,
the exercise price may not be less that 110% of the Fair Market Value of a share
of Common Stock as of the date of grant of the Option, in each case unless
otherwise permitted by Section 422 of the Code.

          5.3 Exercisability. Options shall be exercisable at such time or times
as the Committee shall determine at or subsequent to grant.

          5.4 Payment of Exercise Price. Options shall be exercised in whole or
in part by written notice to the Company (to the attention of the Company's
Secretary) accompanied by payment in full of the option exercise price. Payment
of the option exercise price shall be made in cash (including check, bank draft
or money order) or, in the discretion of the Committee, by delivery of a
promissory note (if in accordance with policies approved by the Board).

          5.5 Terms of Options. The Committee shall determine the term of each
Option, which term shall in no event exceed ten years from the date of grant;
provided that in the case of an Incentive Stock Option granted to an employee
who at the time of the grant owns more than 10% of the total combined voting
power of all classes of stock of the Company or any of its subsidiaries, if
required by the Code, such term shall in no event exceed five years from the
date of grant. In the event that no such term is set by the Committee, the term
of an Option shall be ten years.

          5.6 Limitations on Grants. If required by the Code, the aggregate Fair
Market Value (determined as of the grant date) of shares for which an Incentive
Stock Option is exercisable for the first time during any calendar year under
all equity incentive plans of the Company and its subsidiaries (as defined in
Section 422 of the Code) may not exceed $100,000.

                                   ARTICLE VI
                               General Provisions

          6.1 Conditions and Limitations on Exercise. Options may be made
exercisable in one or more installments, upon the happening of certain events,
upon the passage of a specified period of time, upon the fulfillment of certain
conditions or upon the achievement by the Company

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of certain performance goals, as the Committee shall decide in each case when
the Options are granted.

          6.2 Sale of the Company. In the event of a Sale of the Company, (i)
the vesting schedule for a Participant shall accelerate such that 25% of the
unvested Option Shares held by each Participant (or, if greater, the unvested
Option Shares which each Participant would hold assuming the full exercise of
Participant's Options) shall become immediately vested by such Participants who
are Service Providers of the Company at the time of the Sale of the Company and
(ii) all unexercised Options shall, at the option of the Company, terminate if
not exercised as of the date of the Sale of the Company or other prescribed
period of time.

          6.3 Written Agreement. Each Option granted hereunder to a Participant
shall be embodied in a written agreement (an "Option Agreement") which shall be
signed by the Participant and by an authorized officer of the Company for and in
the name and on behalf of the Company and shall be subject to the terms and
conditions of the Plan prescribed in the Option Agreement (including, but not
limited to, (i) the right of the Company to repurchase from each Participant,
and such Participant's transferees, all shares of Common Stock issued or
issuable to such Participant on the exercise of an Option in the event of such
Participant's termination of employment or Service Provider relationship, (ii)
rights of first refusal granted to the Company, (iii) holdback and other
registration right restrictions in the event of a public registration of any
equity securities of the Company and (iv) any other terms and conditions which
the Committee shall deem necessary and desirable).

          6.4 Listing, Registration and Compliance with Laws and Regulations.
Options shall be subject to the requirement that if at any time the Committee
shall determine, in its discretion, that the listing, registration or
qualification of the shares subject to the Options upon any securities exchange
or under any state or federal securities or other law or regulation, or the
consent or approval of any governmental regulatory body, is necessary or
desirable as a condition to or in connection with the granting of the Options or
the issuance or purchase of shares thereunder, no Options may be granted or
exercised, in whole or in part, unless such listing, registration,
qualification, consent or approval shall have been effected or obtained free of
any conditions not acceptable to the Committee. The holders of such Options
shall supply the Company with such certificates, representations and information
as the Company shall request and shall otherwise cooperate with the Company in
obtaining such listing, registration, qualification, consent or approval. In the
case of officers, directors and other Persons subject to Section 16(b) of the
Securities Exchange Act of 1934, as amended, the Committee may at any time
impose any limitations upon the exercise of an Option that, in the Committee's
sole discretion, are necessary or desirable in order to comply with such Section
16(b) and the rules and regulations thereunder. If the Company, as part of an
offering of securities or otherwise, finds it desirable because of federal or
state regulatory requirements to reduce the period during which any Options may
be exercised, the Committee, may, in its discretion and without the
Participant's consent, so reduce such period on not less than 10 days written
notice to the holders thereof.

          6.5 Nontransferability. Options may not be transferred other than by
will or the laws of descent and distribution and, during the lifetime of the
Participant, maybe exercised only by such Participant (or his legal guardian or
legal representative); provided that Incentive Stock Options may be exercised by
such guardian or legal representative only if permitted by the Code and any

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regulations promulgated thereunder. In the event of the death of a Participant,
exercise of Options granted hereunder shall be made only:

               (i) by the executor or administrator of the estate of the
     deceased Participant or the Person or Persons to whom the deceased
     Participant's rights under the Option shall pass by will or the laws of
     descent and distribution; and

               (ii) to the extent that the deceased Participant was entitled
     thereto at the date of his death, unless otherwise provided by the
     Committee in such Participant's Option Agreement.

          6.6 Expiration of Options.

          (a) Normal Expiration. In no event shall any part of any Option be
exercisable after the date of expiration thereof (the "Expiration Date"), as
determined by the Committee pursuant to paragraph 5.6 above.

          (b) Early Expiration Upon Termination of Service Provider
Relationship. Except as otherwise provided by the Committee in the Option
Agreement, any portion of a Participant's Option that was not vested and
exercisable on the date such Participant ceases to be a Service Provider shall
expire and be forfeited as of such date, and any portion of a Participant's
Option that was vested and exercisable on the date such Participant ceases to be
a Service Provider shall expire and be forfeited as of such date, except that:
(i) if any Participant dies or becomes subject to any Disability, such
Participant's Option shall expire 180 days after the date of his death or
Disability, but in no event after the Expiration Date and (ii) if any
Participant retires, resigns or is discharged by the Company other than for
Cause, such Participant's Option shall expire 90 days after the date of his
discharge, retirement or resignation, but in no event after the Expiration Date.

          6.7 Withholding of Taxes. The Company shall be entitled, if necessary
or desirable, to withhold from any Participant from any amounts due and payable
by the Company to such Participant (or secure payment from such Participant in
lieu of withholding) the amount of any withholding or other tax due from the
Company with respect to any shares issuable under the Options, and the Company
may defer such issuance unless indemnified to its satisfaction.

          6.8 Adjustments. In the event of a reorganization, recapitalization,
stock dividend or stock split, reclassification, or combination or other change
in the shares of Common Stock, the Board or the Committee may, in order to
prevent the dilution or enlargement of rights under outstanding Options, make
such adjustments in the number and type of shares authorized by the Plan, the
number and type of shares covered by outstanding Options and the exercise prices
specified therein as may be determined to be appropriate and equitable. The
issuance by the Company of shares of stock of any class, or options or
securities exercisable or convertible into shares of stock of any class, for
cash or property, or for labor or services either upon direct sale, or upon the
exercise of rights or warrants to subscribe therefor, or upon exercise or
conversion of other securities, shall not affect, and no adjustment by reason
thereof shall be made with respect to, the number or price of shares of Common
Stock then subject to any Options.

          6.9 Rights of Participants. Nothing in this Plan or in any Option
Agreement shall interfere with or limit in any way the right of the Company to
terminate any Participant's

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employment or Service Provider relationship at any time (with or without Cause),
nor confer upon any Participant any right to continue in the employ or as a
Service Provider of the Company for any period of time or to continue his
present (or any other) rate of compensation, and except as otherwise provided
under this Plan or by the Committee in the Option Agreement, in the event of any
Participant's termination of employment or Service Provider relationship
(including, but not limited to, the termination by the Company without Cause)
any portion of such Participant's Option that was not previously vested and
exercisable shall expire and be forfeited as of the date of such termination. No
employee or Service Provider shall have a right to be selected as a Participant
or, having been so selected, to be selected again as a Participant.

          6.10 Amendment, Suspension and Termination of Plan. The Board or the
Committee may suspend or terminate the Plan or any portion thereof at any time
and may amend it from time to time in such respects as the Board or the
Committee may deem advisable; provided that no such amendment shall be made
without stockholder approval to the extent such approval is required by law,
agreement or the rules of any exchange upon which the Common Stock is listed,
and no such amendment, suspension or termination shall materially impair the
rights of Participants under outstanding Options without the consent of the
Participants affected thereby. No Options shall be granted hereunder after the
tenth anniversary of the adoption of the Plan. The date of commencement of the
Plan shall be June 16, 2000, subject to approval by the shareholders of the
Company.

          6.11 Amendment, Modification and Cancellation of Outstanding Options.
The Committee may amend or modify any Option in any manner to the extent that
the Committee would have had the authority under the Plan initially to grant
such Option; provided that no such amendment or modification shall materially
impair the rights of any Participant under any Option without the consent of
such Participant. With the Participant's consent, the Committee may cancel any
Option and issue a new Option to such Participant.

          6.12 Indemnification. In addition to such other rights of
indemnification as they may have as members of the Board or the Committee, the
members of the Committee shall be indemnified by the Company against all costs
and expenses reasonably incurred by them in connection with any action, suit or
proceeding to which they or any of them may be party by reason of any action
taken or failure to act under or in connection with the Plan or any Option
granted thereunder, and against all amounts paid by them in settlement thereof
(provided such settlement is approved by independent legal counsel selected by
the Company) or paid by them in satisfaction of a judgment in any such action,
suit or proceeding; provided that any such Committee member shall be entitled to
the indemnification rights set forth in this paragraph 6.12 only if such member
has acted in good faith and in a manner that such member reasonably believed to
be in or not opposed to the best interests of the Company and, with respect to
any criminal action or proceeding, had no reasonable cause to believe that such
conduct was unlawful, and further provided that upon the institution of any such
action, suit or proceeding a Committee member shall give the Company written
notice thereof and an opportunity, at its own expense, to handle and defend the
same before such Committee member undertakes to handle and defend it on his or
her own behalf.

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                                                                   Exhibit 10.10

                              SOUNDBITE CORPORATION

                                     [Date]

NAME _____________________________
ADDRESS __________________________
ADDRESS __________________________

          Re: SoundBite Corporation (the "Company") Grant of ISO Stock Option

Dear [Name]: _______________

          The Company is pleased to advise you that its Board of Directors has
granted to you a stock option (an "Option"), as provided below, under the
SoundBite Corporation 2000 Stock Option Plan (the "Plan"), a copy of which is
attached hereto and incorporated herein by reference.

          1. Definitions. For the purposes of this Agreement, the following
terms shall have the meanings set forth below:

          "Board" shall mean the Board of Directors of the Company.

          "Cause" shall mean any act or acts of failure or failure to act by you
which the Board determines in its reasonable judgment is or could be injurious
to or not in the best interests of the Company.

          "Code" shall mean the Internal Revenue Code of 1986, as amended, and
any successor statute.

          "Committee" shall mean the Stock Option Committee, or such other
committee (if any) of the Board which may be designated by the Board to
administer the Plan. The Committee shall be composed of two or more directors as
appointed from time to time to serve by the Board.

          "Common Stock" shall mean the Company's Common Stock, par value $0.001
per share, or, in the event that the outstanding Common Stock is hereafter
changed into or exchanged for different stock or securities of the Company, such
other stock or securities.

          "Company" shall mean SoundBite Corporation, a Delaware corporation,
and (except to the extent the context requires otherwise) any subsidiary
corporation of SoundBite Corporation as such term is defined in Section 425(f)
of the Code.

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          "Disability" shall mean your inability, due to illness, accident,
injury, physical or mental incapacity or other disability, to carry out
effectively your duties and obligations to the Company or to participate
effectively and actively in the management of the Company for a period of at
least 90 consecutive days or for shorter periods aggregating at least 120 days
(whether or not consecutive) during any twelve-month period, as determined in
the reasonable judgment of the Board.

          "Incentive Stock Option" shall mean an option conforming to the
requirements of Section 422 of the Code and any successor thereto.

          "Nonqualified Stock Option" shall mean any stock option other than an
Incentive Stock Option.

          "Option Shares" shall mean (i) all shares of Common Stock issued or
issuable upon the exercise of the Option and (ii) all shares of Common Stock
issued with respect to the Common Stock referred to in clause (i) above by way
of stock dividend or stock split or in connection with any conversion, merger,
consolidation or recapitalization or other reorganization affecting the Common
Stock. Option Shares shall continue to be Option Shares in the hands of any
holder other than you (except for the Company and, to the extent that you are
permitted to transfer Option Shares pursuant to paragraph 14 or 16 hereof,
purchasers pursuant to a public offering under the Securities Act), and each
such transferee thereof shall succeed to the rights and obligations of a holder
of Option Shares hereunder.

          "Public Sale" means any sale of Option Shares to the public pursuant
to an offering registered under the Securities Act or to the public through a
broker, dealer or market maker pursuant to the provisions of Rule 144 adopted
under the Securities Act.

          "Sale of the Company" shall mean a merger or consolidation effecting a
change in control of the Company, a sale of all or substantially all of the
Company's assets or a sale of a majority of the Company's outstanding voting
securities.

          "Securities Act" shall mean the Securities Act of 1933, as amended,
and any successor statute.

          "Service Provider" shall have the meaning set forth in the Plan.

          2. Option.

          a. Terms. Your Option is for the purchase of up to [__________] shares
     of Common Stock (the "Option Shares") at a price per share of [$x.xx] (the
     "Exercise Price"), payable upon exercise as set forth in paragraph 2(b)
     below. Your Option shall expire at the close of business on [date 10 years
     from issuance] (the "Expiration Date"), subject to earlier expiration as
     provided in paragraph 3(b) below or upon termination of your employment or
     your relationship as a Service Provider as provided in paragraph 4(b)
     below. Your Option is intended to be an "incentive stock option" within the
     meaning of Section 422A of the Code.

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          b. Payment of Option Price. Subject to paragraph 3 below, your Option
     may be exercised in whole or in part upon payment of an amount (the "Option
     Price") equal to the product of (i) the Exercise Price multiplied by (ii)
     the number of Option Shares to be acquired. Payment shall be made in cash
     (including check, bank draft or money order).

          3. Exercisability/Vesting.

          a. Normal Vesting. Your Option shall fully vest and become exercisable
     with respect to all of your Option Shares at the time such Option is
     granted to you. None of your Option Shares shall be vested as of the date
     your relationship as a Service Provider with the Company began.

          Notwithstanding the foregoing, your Option Shares shall become vested
in accordance with the following schedule: 2 and 1/12% of your Option Shares or,
if greater, 2 and 1/12% of the Option Shares you would hold assuming the full
exercise of your option (rounded to the nearest whole share) shall vest at the
end of each calendar month after the date your relationship as a Service
Provider began (thereby totaling a four year vesting schedule) if and only if
you are, and have been, continuously employed by the Company or acting as a
Service Provider from the date of this Agreement through such date; provided
that none of your Option Shares shall be vested in the event that your
employment with the Company or your relationship as a Service Provider
terminates for any reason prior to the first anniversary of the date your
relationship as a Service Provider to the Company began. Option Shares which
have become vested pursuant to the terms of this Agreement are referred to
herein as "Vested Option Shares," and all other Options are referred to herein
as "Unvested Option Shares."

          b. Acceleration of Vesting on Sale of the Company. If you have been
     continuously employed by the Company or have been acting as a Service
     Provider from the date of this Agreement until a Sale of the Company, the
     portion of your outstanding Option Shares which have not become vested at
     the date of such event shall immediately vest and become exercisable with
     respect to 25% of your Unvested Option Shares (or, if greater, 25% of the
     Unvested Option Shares you would hold assuming the full exercise of your
     Options) simultaneously with the consummation of the Sale of the Company.
     If following a Sale of the Company, you are either involuntarily terminated
     for reasons other than Cause, or you voluntarily terminate your employment
     because (i) your responsibilities have been materially reduced or (ii) your
     cash compensation plan has been reduced by 10% or more, 100% of your
     Unvested Option Shares (or, if greater, 100% of the Unvested Option Shares
     you would hold assuming the full exercise of your Options) shall
     immediately vest upon your termination date. In any event, any portion of
     your Option which has not been exercised prior to, or in connection with,
     the Sale of the Company shall be forfeited, unless otherwise determined by
     the Committee or the Board.

          4. Expiration of Option.

          a. Normal Expiration. In no event shall any part of your Option be
     exercisable after the Expiration Date set forth in paragraph 2(a) above.

          b. Early Expiration Upon Termination of Employment or Service Provider

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     Relationship. Any portion of your Option that was not vested and
     exercisable on the date your employment or Service Provider relationship
     with the Company is terminated shall expire and be forfeited on such date,
     and any portion of your Option that was vested and exercisable on the date
     your employment or Service Provider relationship with the Company
     terminated shall also expire and be forfeited; provided that: (i) if you
     die or become subject to any Disability, the portion of your Option that is
     vested and exercisable shall expire 180 days from the date of your death or
     Disability, but in no event after the Expiration Date, and (ii) if you
     retire, resign or are discharged by the Company other than for Cause, the
     portion of your Option that is vested and exercisable shall expire 90 days
     from the date of your resignation or discharge, but in no event after the
     Expiration Date.

          5. Procedure for Exercise. You may exercise all or any portion of your
Option, at any time and from time to time prior to its expiration, by delivering
written notice to the Company (to the attention of the Company's Secretary) and
your written acknowledgment that you have read and have been afforded an
opportunity to ask questions of management of the Company regarding all
financial and other information provided to you regarding the Company, together
with payment of the Option Price in accordance with the provisions of paragraph
2(b) above. As a condition to any exercise of your Option, you shall permit the
Company to deliver to you all financial and other information regarding the
Company it believes necessary to enable you to make an informed investment
decision, and you shall make all customary investment representations which the
Company requires.

You understand that you will be solely responsible for any necessary or
desirable filings you may wish to make upon the exercise of your Options
(including, without limitation, filing an 83(b) election under the Code) and
that the Company will not be responsible for making such filings on your behalf.

          6. Securities Laws Restrictions and Other Restrictions on Transfer of
Option Shares. You represent that when you exercise your Option you shall be
purchasing Option Shares for your own account and not on behalf of others. You
understand and acknowledge that federal and state securities laws govern and
restrict your right to offer, sell or otherwise dispose of any Option Shares
unless your offer, sale or other disposition thereof is registered under the
Securities Act and state securities laws, or in the opinion of the Company's
counsel, such offer, sale or other disposition is exempt from registration or
qualification thereunder. You agree that you shall not offer, sell or otherwise
dispose of any Option Shares in any manner which would: (i) require the Company
to file any registration statement with the Securities and Exchange Commission
(or any similar filing under state law) or to amend or supplement any such
filing or (ii) violate or cause the Company to violate the Securities Act, the
rules and regulations promulgated thereunder or any other state or federal law.
You further understand that the certificates for any Option Shares you purchase
shall bear such legends as the Company deems necessary or desirable in
connection with the Securities Act or other rules, regulations or laws.

          7. Non-Transferability of Option. Your Option is personal to you and
is not transferable by you other than by will or the laws of descent and
distribution. During your lifetime only you (or your guardian or legal
representative) may exercise your Option. In the event of your death, your
Option may be exercised only (i) by the executor or administrator of your estate
or the

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person or persons to whom your rights under the Option shall pass by will or the
laws of descent and distribution and (ii) to the extent that you were entitled
hereunder at the date of your death.

          8. Conformity with Plan. Your Option is intended to conform in all
respects with, and is subject to all applicable provisions of, the Plan (which
is incorporated herein by reference). Inconsistencies between this Agreement
and the Plan shall be resolved in accordance with the terms of the Plan. By
executing and returning the enclosed copy of this Agreement, you acknowledge
your receipt of this Agreement and the Plan and agree to be bound by all of the
terms of this Agreement and the Plan.

          9. Rights of Participants. Nothing in this Agreement shall interfere
with or limit in any way the right of the Company to terminate your employment
or relationship as a Service Provider at any time (with or without Cause), nor
confer upon you any right to continue in the employ of the Company or as a
Service Provider for any period of time or to continue your present (or any
other) rate of compensation, and in the event of your termination of employment
or relationship as a Service Provider (including, but not limited to,
termination by the Company without Cause) any portion of your Option that was
not previously vested and exercisable shall be forfeited. Nothing in this
Agreement shall confer upon you any right to be selected again as a Plan
participant, and nothing in the Plan or this Agreement shall provide for any
adjustment to the number of Option Shares subject to your Option upon the
occurrence of subsequent events except as provided in paragraph 11 below.

          10. Withholding of Taxes. The Company shall be entitled, if necessary
or desirable, to withhold from you from any amounts due and payable by the
Company to you (or secure payment from you in lieu of withholding) the amount of
any withholding or other tax due from the Company with respect to any Option
Shares issuable under this Plan, and the Company may defer such issuance unless
indemnified by you to its satisfaction.

          11. Adjustments. In the event of a reorganization, recapitalization,
stock dividend or stock split, reclassification or combination or other change
in the shares of Common Stock, the Board or the Committee may, in order to
prevent the dilution or enlargement of rights under your Option, make such
adjustments in the number and type of shares authorized by the Plan, the number
and type of shares covered by your Option and the Exercise Price specified
herein as may be determined to be appropriate and equitable.

          12. Right to Purchase Unvested Option Shares Upon Your Termination of
Service Provider Relationship.

          a. Repurchase of Unvested Option Shares. If your employment or
     relationship as a Service Provider with the Company shall terminate,
     including upon your death, Disability, resignation or termination with or
     without Cause (the date on which such termination occurs being referred to
     as the "Termination Date"), then the Company shall have the option to
     repurchase all or any part of the Unvested Option Shares issued or issuable
     upon exercise of your Option, whether held by you or by one or more of your
     transferees, at the price determined in accordance with the provisions of
     paragraph 13 hereof (the "Repurchase Option").

                                        5

<PAGE>

          b. Repurchase by Company. The Company may elect to purchase all or any
     portion of the Unvested Option Shares by delivery of written notice (the
     "Repurchase Notice") to you or any other holders of the Option Shares
     within 120 days after the Termination Date. The Repurchase Notice shall set
     forth the number of Option Shares to be acquired from you and such other
     holder(s), the aggregate consideration to be paid for such shares and the
     time and place for the closing of the transaction. The number of Option
     Shares to be repurchased by the Company shall first be satisfied to the
     extent possible from the Unvested Option Shares held by you at the time of
     delivery of the Repurchase Notice. If the number of Option Shares then held
     by you is less than the total number of Option Shares the Company has
     elected to purchase, then the Company shall purchase the remaining shares
     elected to be purchased from the other holders thereof, pro rata according
     to the number of shares held by each such holder at the time of delivery of
     such Repurchase Notice (determined as close as practical to the nearest
     whole shares).

          c. Closing of Repurchase of Unvested Option Shares. The purchase of
     Option Shares pursuant to this paragraph 12 shall be closed at the
     Company's executive offices within 20 days after the expiration of the
     120-day period referred to in paragraph 12(b). At the closing, the
     purchaser or purchasers shall pay the purchase price in the manner
     specified in paragraph 13(b) and you and any other holders of Option Shares
     being purchased shall deliver the certificate or certificates representing
     such shares to the purchaser or purchasers or their nominees, accompanied
     by duly executed stock powers. Any purchaser of Option Shares under this
     paragraph 12 shall be entitled to receive customary representations and
     warranties from you and any other selling holders of Option Shares
     regarding the sale of such shares (including representations and warranties
     regarding good title to such shares, free and clear of any liens or
     encumbrances) and to require all sellers' signatures to be guaranteed by a
     national bank or reputable securities broker.

          13. Purchase Price for Option Shares.

          a. Purchase Price. The purchase price per share to be paid for the
     Option Shares purchased by the Company pursuant to paragraph 12 shall for
     Unvested Option Shares be equal to the Exercise Price for each such Option
     Share.

          b. Manner of Payment. If the Company elects to purchase all or any
     part of the Option Shares, including Option Shares held by one or more
     transferees, the Company shall pay for such shares: (i) first, by certified
     check or wire transfer of funds to the extent such payment would not cause
     the Company to violate the General Corporation Law of the State of Delaware
     and would not cause the Company to breach any agreement to which it is a
     party relating to the indebtedness for borrowed money or other material
     agreement; and (ii) thereafter, with a subordinated promissory note of the
     Company. Such subordinated promissory note shall bear interest at the rate
     of 8% per annum (which shall be payable annually in cash unless otherwise
     prohibited), shall have all principal payment due on the fifth anniversary
     of the date of issuance and shall be subordinated on terms and conditions
     satisfactory to the holders of the Company's indebtedness for borrowed
     money. In addition, the Company may pay the purchase price for such shares
     by offsetting amounts outstanding under any indebtedness or obligations
     owed by you to the Company.

                                        6

<PAGE>

          14. Restrictions on Transfer of Option Shares.

          a. Transfer of Option Shares. You shall not sell, pledge or otherwise
     transfer any interest in any Option Shares except pursuant to a Public Sale
     or the provisions of paragraph 12 or 16 hereof ("Exempt Transfers").

          b. Certain Permitted Transfers. The restrictions contained in this
     paragraph 14 shall not apply with respect to transfers of Option Shares (i)
     pursuant to applicable laws of descent and distribution or (ii) among your
     family group; provided that the restrictions contained in this paragraph 14
     shall continue to be applicable to the Option Shares after any such
     transfer and the transferees of such Option Shares have agreed in writing
     to be bound by the provisions of this Agreement. Your "family group" means
     your spouse and descendants.

          c. Termination of Restrictions. The restrictions on the transfer of
     Option Shares set forth in this paragraph 14 shall continue with respect to
     each Option Share until the date on which such Option Share has been
     transferred in a transaction permitted by this paragraph 14(c) (except in a
     transaction contemplated by paragraph 14(b)); provided in any event the
     restrictions on transfers set forth in this paragraph 14 shall terminate
     when the Company has sold shares of its Common Stock pursuant to a public
     offering registered under the Securities Act.

          15. Additional Restrictions on Transfer.

          a. Restrictive Legend. The certificates representing the Option Shares
     shall bear the following legend:

     "THE SECURITIES REPRESENTED BY THIS CERTIFICATE WERE ORIGINALLY ISSUED ON
     [DATE], HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS
     AMENDED (THE "ACT"), OR UNDER ANY STATE SECURITIES LAWS AND MAY NOT BE SOLD
     OR TRANSFERRED IN THE ABSENCE OF AN EFFECTIVE REGISTRATION STATEMENT UNDER
     THE ACT AND APPLICABLE STATE SECURITIES LAWS OR AN EXEMPTION FROM
     REGISTRATION THEREUNDER. THE SECURITIES REPRESENTED BY THIS CERTIFICATE ARE
     ALSO SUBJECT TO ADDITIONAL RESTRICTIONS ON TRANSFER, CERTAIN REPURCHASE
     OPTIONS AND CERTAIN OTHER AGREEMENTS SET FORTH IN AN OPTION AGREEMENT
     BETWEEN THE COMPANY AND [NAME] DATED AS OF [DATE] A COPY OF WHICH MAY BE
     OBTAINED BY THE HOLDER HEREOF AT THE COMPANY'S PRINCIPAL PLACE OF BUSINESS
     WITHOUT CHARGE."

          b. Opinion of Counsel. You may not sell, transfer or dispose of any
     Option Shares (except pursuant to an effective registration statement under
     the Securities Act) without first delivering to the Company an opinion of
     counsel reasonably acceptable in form and substance to the Company that
     registration under the Securities Act or any applicable state securities
     law is not required in connection with such transfer.

                                        7

<PAGE>

          c. Holdback. You agree not to effect any public sale or distribution
     of any equity securities of the Company, or any securities convertible into
     or exchangeable or exercisable for such securities, during the seven days
     prior to and the 180 days after the effectiveness of any underwritten
     Demand Registration or any underwritten Piggyback Registration (as such
     terms are defined in the Registration Agreement), except as part of such
     underwritten registration if otherwise permitted.

          16. Sale of the Company.

          a. Consent to Sale of Company. If the Board or the holders of a
     majority of the common stock then outstanding approve a Sale of the Company
     (an "Approved Sale"), you shall vote for, consent to, and raise no
     objections against the Approved Sale of the Company. If the Approved Sale
     is structured (i) as a merger or consolidation, you shall waive any
     dissenter's rights, appraisal rights or similar rights in connection with
     such merger or consolidation, or (ii) as a sale of stock, you shall agree
     to sell all of your Option Shares, rights to acquire Option Shares and
     other shares of the Company's capital stock on the terms and conditions
     approved by the Persons approving such sale. You shall take all necessary
     and desirable actions in connection with the consummation of the Approved
     Sale of the Company as requested by the Board.

          b. Purchaser Representative. If the Company or the holders of the
     Company's securities enter into any negotiation or transaction for which
     Rule 506 (or any similar rule then in effect) promulgated by the Securities
     Exchange Commission may be available with respect to such negotiation or
     transaction (including a merger, consolidation or other reorganization),
     you shall, at the request of the Company, appoint a purchaser
     representative (as such term is defined in Rule 501) reasonably acceptable
     to the Company. If you appoint the purchaser representative designated by
     the Company, the Company shall pay the fees of such purchaser
     representative, but if you decline to appoint the purchaser representative
     designated by the Company you shall appoint another purchaser
     representative (reasonably acceptable to the Company), and you shall be
     responsible for the fees of the purchaser representative so appointed.

          c. Termination of Restrictions. The provisions of this paragraph 16
     shall terminate when the Company has sold shares of its Common Stock
     pursuant to a public offering registered under the Securities Act.

          17. Remedies. The parties hereto shall be entitled to enforce their
rights under this Agreement specifically, to recover damages by reason of any
breach of any provision of this Agreement and to exercise all other rights
existing in their favor. You acknowledge and agree that money damages would not
be an adequate remedy for any breach by you of the provisions of this Agreement
and that the Company may, in its sole discretion, apply to any court of law or
equity of competent jurisdiction for specific performance and/or injunctive
relief (without posting bond or other security) in order to enforce or prevent
any violation by you of the provisions of this Agreement.

                                        8

<PAGE>

          18. Amendment. Except as otherwise provided herein, any provision of
this Agreement may be amended or waived only with the prior written consent of
you and the Company.

          19. Successors and Assigns. Except as otherwise expressly provided
herein, all covenants and agreements contained in this Agreement by or on behalf
of any of the parties hereto shall bind and inure to the benefit of the
respective successors and permitted assigns of the parties hereto whether so
expressed or not.

          20. Severability. Whenever possible, each provision of this Agreement
shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement is held to be prohibited
by or invalid under applicable law, such provision shall be ineffective only to
the extent of such prohibition or invalidity, without invalidating the remainder
of this Agreement.

          21. Counterparts. This Agreement may be executed simultaneously in two
or more counterparts, each of which shall constitute an original, but all of
which taken together shall constitute one and the same Agreement.

          22. Descriptive Headings. The descriptive headings of this Agreement
are inserted for convenience only and do not constitute a part of this
Agreement.

          23. Governing Law. The corporate law of Delaware shall govern all
questions concerning the relative rights of the Company and its stockholders.
All other questions concerning the construction, validity and interpretation of
this Agreement shall be governed by the internal law, and not the law of
conflicts, of Delaware.

          24. Notices. All notices, demands or other communications to be given
or delivered under or by reason of the provisions of this Agreement shall be in
writing and shall be deemed to have been given when delivered personally or
mailed by certified or registered mail, return receipt requested and postage
prepaid, to the recipient. Such notices, demands and other communications shall
be sent to you and to the Company at the addresses indicated below:

          a. If to the Participant:

               NAME _____________________________
               ADDRESS __________________________
               ADDRESS __________________________

          b. If to the Company:

               SoundBite Corporation
               21 B Street
               Burlington, MA 01803
               Attention: President

or to such other address or to the attention of such other person as the
recipient party has specified by prior written notice to the sending party.

                                        9

<PAGE>

          25. Entire Agreement. This Agreement constitutes the entire
understanding between you and the Company, and supersedes all other agreements,
whether written or oral, with respect to the acquisition by you of Common Stock
of the Company.

                                     * * * *

                                       10

<PAGE>

          Please execute the extra copy of this Agreement in the space below and
return it to the Company's Secretary at its executive offices to confirm your
understanding and acceptance of the agreements contained in this Agreement.

                                        Very truly yours,

                                        ----------------------------------------

                                        By
                                           -------------------------------------
                                        Name
                                             -----------------------------------
                                        Title
                                              ----------------------------------

Enclosures: 1. Extra copy of this Agreement
            2. Copy of the Plan

          The undersigned hereby acknowledges having read this Agreement and the
Plan and hereby agrees to be bound by all provisions set forth herein and in the
Plan.

Dated as of                             PARTICIPANT

               , 200
---------------     -                   ----------------------------------------
                                        Name
                                             -----------------------------------

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