Document:

Amendment 2009-1 to John J. Brennan Employment Agreement dated December 18, 2009

 EXHIBIT 10.1 
 Amendment 2009-1 to the Employment Agreement 
 This
Amendment 2009-1 is entered into as of December 21, 2009 by and between ICT Group, Inc, a Pennsylvania corporation (hereinafter called “Company”) and John J. Brennan, an individual (hereinafter called
“Employee”). 
 WHEREAS, Company and Employee have entered into that certain employment agreement dated
March 20, 2009 (hereinafter the “Employment Agreement”) (capitalized terms used but not defined herein shall have the meanings ascribed thereto in the Employment Agreement); 
 WHEREAS, Sykes Enterprises, Incorporated, a Florida corporation (“Parent”), SH Merger Subsidiary I, Inc., a Pennsylvania
corporation and a direct, wholly owned subsidiary of Parent (“Merger Sub”), SH Merger Subsidiary II, LLC, a Florida limited liability company and a direct, wholly owned subsidiary of Parent (“Merger Sub II”), and
the Company have entered into an Agreement and Plan of Merger dated October 5, 2009, pursuant to which Merger Sub will merge with and into the Company with the Company continuing as the surviving corporation (the “Merger”), and
immediately following the Merger, the Company will be merged with and into Merger Sub II (the “Second Merger”); 
 WHEREAS, the Company desires to amend the Employment Agreement to restore the Executive’s Base Salary to its original level and to cease paying the Executive the reduced Temporary Base Salary, to clarify certain other issues under the
Employment Agreement, and to reform the Employment Agreement to clarify the parties original intention with respect to the calculation of severance payable under the Employment Agreement; 
 WHEREAS, in consideration of the continued employment of Employee, and deeming it to be in Company’s best interest, Company and
Employee now wish to amend certain provisions of the Employment Agreement. 
 NOW, THEREFORE in consideration of the covenants
and promise contained herein, and intending to be legally bound hereby, Company and Employee hereby agree as follows: 
  

	   1.	Effective December 1, 2009, the Employee shall no longer receive the Temporary Base Salary and instead the Employee’s gross annual base salary shall revert to
the Base Salary, as defined in Paragraph 4(a)(i) of the Employment Agreement. 

  

	   2.	Employee hereby agrees to convey shares held by Employee in ICT Marketing Services, Inc., a Philippines company, or otherwise take action to relinquish all rights to
such shares, on the date the Employee terminates employment with the Company. 

  

	   3.	Paragraph 6(a)(ii) is hereby reformed in its entirety to reflect the original intent of the parties to read as follows: 

 “Bonus Amount. Employee shall receive an amount equal to 300% of the combined average of Employee’s bonuses for the two
(2) completed fiscal years preceding

 
Employee’s date of termination including amounts earned or payable with respect to such completed fiscal years under the LTIP (without regard to any vesting schedule) (the “Bonus
Amount”), and such Bonus Amount shall be due and payable to Employee only if the Board has determined with respect to the Severance Period that the financial performance of the Company justifies the payment of bonuses to other employees of the
Company under applicable bonus plans. The Bonus Amount (if any) under this Paragraph 6(a)(ii) shall be paid in equal installments over the Severance Period and shall be paid pursuant to the Company’s normal payroll practices, with the first
payment being paid on the first payroll date following Employee’s date of termination.” 
  

	   4.	“(i)” in the second sentence of the first paragraph in Paragraph 10 is hereby amended in its entirety to read as follows: 

 “(i) a material diminution in Employee’s salary and benefits (i.e., a reduction of twenty percent (20%) or more); provided,
however, that such a reduction which, (a) prior to a Change in Control of the Company, is part of a general salary or benefit reduction applicable to all senior executives of the Company or any successor thereto; and (b) on or after a
Change of Control of the Company or such successor, is part of a general salary or benefit reduction applicable to all senior executives of the acquiror (including for these purposes any affiliate entity), or to which Employee expressly consents,
shall not be deemed to constitute Good Reason;” 
  

	   5.	Paragraph 11(a) of the Employment Agreement is hereby amended by adding a new subparagraph (iv) to read in its entirety as follows: 

 “(iv) Notwithstanding Paragraph 6(a)(ii), the Bonus Amount due to Employee as a result of the Change of Control of the Company shall be
due and payable to Employee only if the Board determines with respect to the fiscal year immediately prior to the year in which the Change of Control occurs, that the financial performance of the Company justifies the payment of bonuses to other
employees of the Company under applicable bonus plans.” 
  

	   6.	The Merger constitutes both a Designated Change of Control and Change of Control (as such terms are defined in the Employment Agreement), resulting in the acceleration
of vesting of any equity awards made to Employee. 

  

	   7.	The Employment Agreement, as amended by this Amendment, shall be binding upon and inure to the benefit of Company and its successors and assigns (including Parent, the
surviving entity in the Second Merger or any of their subsidiaries or affiliates), as applicable. 

  

	   8.	In all respects not modified by this Amendment 2009-1, the Employment Agreement is hereby ratified and confirmed. 

 IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the date and year first above written. 
  

									
	ICT GROUP, INC.	 		 	EMPLOYEE
					
	By:	 	 /s/    John A. Stoops
	 		 	Signature:	 	 /s/    John J. Brennan

		 	        John A. Stoops	 		 		 	        John J. BrennanAmendment to Employment Agreement for John D. Campbell dated December 10, 2009

 EXHIBIT 10.2 
 AMENDMENT TO EMPLOYMENT AGREEMENT 
 This AMENDMENT TO
EMPLOYMENT AGREEMENT (this “Amendment”) is made and entered into as of November 5, 2009 between ICT Group, Inc., a Pennsylvania corporation (the “Company”), and the undersigned employee
(“Employee”) of the Company. 
 WHEREAS, the Company and the Employee are party to that certain Amended and
Restated Employment Agreement dated October 27, 2008 (as amended prior to the date hereof, the “Employment Agreement”) (capitalized terms used but not defined herein shall have the meanings ascribed thereto in the Employment
Agreement); 
 WHEREAS, Sykes Enterprises, Incorporated, a Florida corporation (“Parent”) and the Company have
entered into an Agreement and Plan of Merger dated October 5, 2009 which contemplates the acquisition of the Company by Parent and its affiliates (the “Merger”); 
 WHEREAS, the Company desires to ensure that management employee severance provisions for Company employees in connection with the Merger are
appropriate, and wishes to provide incremental change-in-control severance for the Employee equal to three months of the Employee’s base salary; 
 NOW, THEREFORE, in consideration of the foregoing and the mutual covenants and agreements contained herein, and intending to be legally bound hereby, the parties hereto hereby amend the Employment
Agreement as follows: 
  

	   1.	Effective December 1, 2009, the Employee’s current base salary (as of the date hereof) shall be $292,000 in the aggregate (such aggregate base salary, the
“December 1st Base Salary”). 

  

	   2.	In addition to severance under the Employment Agreement, if any, the Employee shall be eligible to receive an incremental change-in-control severance benefit equal to
three months of the December 1st Base Salary (the “Enhanced Severance Benefit”). 

  

	   3.	All severance benefits payable to Employee under the Employment Agreement, as amended by this Amendment, or otherwise, including the Enhanced Severance Benefit, shall
be paid to Employee in a lump sum payment within 30 days after the Employee’s termination of employment provided the Employee’s employment is terminated (a) by the Company, or any successor or assign thereof (including Parent, the
surviving entity in the Merger or any of their subsidiaries or affiliates) without Cause; or (b) by the Employee for Good Reason; and provided the Employee executes and does not revoke a customary release of claims. The lump sum payment of
severance benefits under this Amendment shall not be deemed to reduce the Employee’s otherwise applicable non-competition period as set forth in the Employment Agreement. 

	   4.	The third sentence in Section 12 of the Employment Agreement is hereby amended in its entirety to read as follows: 

 “In addition, Company shall maintain Employee in its group health plan on the same basis as if Employee had remained employed by Company
for a period equal in length to 1.33 times the Severance Period following Employee’s termination of employment with Company, or until Employee becomes covered under another group health plan, whichever occurs first; provided, that in order to
receive such coverage, Employee shall be required to pay to Company at the same time that premium payments are due for the month an amount equal to the full monthly premium payments required for such coverage and Company shall reimburse to Employee
the Health Payment no later than the next payroll date of Company that occurs after the date the premium for the month is paid by Employee.” 
  

	   5.	The Employment Agreement, as amended by this Amendment, shall be binding upon and inure to the benefit of Company and its successors and assigns (including Parent, the
surviving entity in the Merger or any of their subsidiaries or affiliates), as applicable. 

  

	   6.	In all respects not modified by this Amendment, the Employment Agreement is hereby ratified and confirmed. 

 IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed as of the date first above written. 
  

							
		 		 	ICT GROUP, INC.
			
	 /s/        John D. Campbell
	 		 	 /s/        John J. Brennan

	John D. Campbell	 		 	By:  John J. Brennan, President and CEO

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