Document:

BusinessEdge Solutions Inc. Amended and Restated Stock Incentive Plans

 Exhibit 4.2 
 BUSINESSEDGE SOLUTIONS INC. 
 AMENDED AND RESTATED 1999 STOCK INCENTIVE PLAN 
 1. Purposes of the Plan. The purposes of this Amended and Restated 1999 Stock Incentive Plan (this “Plan”) are to
attract and retain the best available personnel for positions of substantial responsibility, to provide additional incentive to Employees, non-Employee Directors and Consultants (each capitalized term as defined below with each such designated
person sometimes referred to herein as a “Participant”) of the Company and its Subsidiaries and to promote the success of the Company’s business. 
 2. Definitions. As used herein, the following terms shall have the indicated meanings. Certain other capitalized terms are defined elsewhere in this Plan. 
 (a) “Award” or “Awards” except where referring to a particular category of grant under this Plan, shall
include Incentive Stock Options, Nonstatutory Stock Options, Restricted Stock Awards and Stock Awards. 
 (b) “Award
Year” with respect to each Award, shall be the period of time beginning on the date of the grant of such Award and ending on the first anniversary of such date of grant and each succeeding year thereafter beginning on the day immediately
following each anniversary of such date of grant and ending on the next anniversary of such date of grant. 
 (c)
“Board” means the Board of Directors of the Company. 
 (d) “Code” means the Internal
Revenue Code of 1986, as amended, including any successor law thereto. 
 (e) “Commission” means the
Securities and Exchange Commission or any other federal agency administering the Securities Act. 
 (f)
“Committee” means any committee appointed by the Board in accordance with Section 4 of this Plan. 
 (g) “Common Stock” means the common stock, $.001 par value, of the Company. 
 (h)
“Company” means BusinessEdge Solutions Inc., a Delaware corporation. 
 (i) “Consultant”
means any person (other than an Employee), including an advisor, who is engaged by the Company or any Parent or Subsidiary to render services and any non-Employee Director, whether compensated for such services or not. 
 (j) “Continuous Status as an Employee” means the absence of any interruption or termination of the employment
relationship between the Employee and the Company or any Subsidiary. Continuous Status as an Employee shall not be considered 

 
interrupted in the case of: (i) sick leave; (ii) military leave; (iii) any other leave of absence approved by the Board, provided that such
leave is for a period of not more than ninety (90) days, unless reemployment upon the expiration of such leave is guaranteed by contract or statute, or unless provided otherwise pursuant to Company policy adopted from time to time; or
(iv) transfers between locations of the Company or between the Company, its Subsidiaries or its successor. 
 (k)
“Director” means a member of the Board of Directors of the Company or a Subsidiary. 
 (l)
“Employee” means any person, including officers and Directors, employed by the Company or any Parent or Subsidiary of the Company. 
 (m) “Exchange Act” means the Securities Exchange Act of 1934, as amended. 
 (n) “Fair Market Value” means: (i) if the Common Stock is admitted to trading on a United States securities exchange or the National Association of Securities Dealers Automated Quotation System
(“NASDAQ”) National Market System, the Fair Market Value on any date shall be the closing price reported for the Common Stock on such exchange or system for such date or, if no sales were reported for such date, for the last day
preceding such date for which a sale was reported; or (ii) if the Common Stock is admitted to quotation on the NASDAQ, the Fair Market Value on any given date shall be the average of the highest bid and lowest asked prices of the Common Stock
reported for such date or, if no bid and asked prices were reported for such date, for the last day preceding such date for which such prices were reported; or (iii) notwithstanding the foregoing, the Fair Market Value of the Common Stock on
the effective date of the Company’s Initial Public Offering shall be the offering price to the public of the Common Stock on such date; and (iv) in the absence of an established market for the Common Stock, the Fair Market Value thereof
shall be determined in good faith by the Plan Administrator. 
 (o) “Incentive Stock Option” means an Option
intended to qualify as an incentive stock option within the meaning of Section 422 of the Code. 
 (p) “Initial
Public Offering” means the first underwritten public offering pursuant to an effective registration statement under the Securities Act covering the offer and sale of the Common Stock to the public. 
 (q) “Nonstatutory Stock Option” means an Option not intended to qualify as an Incentive Stock Option. 
 (r) “Option” means an Incentive Stock Option or a Nonstatutory Stock Option granted pursuant to this Plan. 
  

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 (s) “Option Agreement” means a written agreement setting forth the terms
and conditions under which Options are granted pursuant to this Plan. 
 (t) “Optioned Stock” means the
Common Stock subject to an Option. 
 (u) “Optionee” means an Employee or Consultant who receives an Option.

 (v) “Parent” means a “parent corporation” of the Company, whether now or hereafter existing, as
defined in Section 424(e) of the Code. 
 (w) “Plan Administrator” means the Board or any of its
Committees appointed pursuant to Section 4 of this Plan. 
 (x) “Restricted Stock” means shares
of Common Stock acquired pursuant to a Restricted Stock Award under Section 12 below. 
 (y) “Restricted
Stock Award” means any Award granted pursuant to Section 12 of this Plan. 
 (z) “Securities
Act” means the Securities Act of 1933, as amended, or any successor federal statute and the rules and regulations thereunder, all as shall be in effect from time to time. 
 (aa) “Share” means a share of Common Stock, as may be adjusted from time to time in accordance with
Section 15 of this Plan. 
 (bb) “Stock Award” means any Award granted pursuant to
Section 13 of this Plan. 
 (cc) “Subsidiary” means a “subsidiary corporation” of the
Company, whether now or hereafter existing, as defined in Section 424(f) of the Code. 
 (dd) “Termination for
Cause” shall include, but not be limited to, the termination of a Participant’s employment or engagement based upon such Participant’s: (i) performance of duties in an incompetent manner; (ii) commission of any act of
fraud, insubordination, misappropriation or personal dishonesty relating to or involving the Company or any Subsidiary or Parent in any material way; (iii) gross negligence; (iv) violation of any express direction of the Company or any
Subsidiary or any material violation of any rule, regulation, policy or plan established by the Company or any Subsidiary from time to time regarding the conduct of its employees or consultants in connection with its business, if such violation is
not remedied (if susceptible to cure) by the Participant within ten (10) days of receiving notice of such violation from the Company or any Subsidiary; (v) violation of any obligation, agreement or common law or statutory duty in
connection with the Participant’s consulting relationship, Director status or Continuous Status as an Employee with the Company or any Subsidiary on the Participant’s part that is not remedied (if susceptible to cure) by the Participant
within ten (10)

  

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days after receiving notice of such violation from the Company or any Subsidiary; (vi) disclosure or use of confidential information of the Company or
any Subsidiary or any clients or other third parties with whom any of them deal, other than as required in the performance of the Participant’s duties; (vii) acts or omissions that are clearly contrary to the best interest of the Company
or any Subsidiary; (viii) conviction for a crime constituting a felony or any other crime involving moral turpitude, or no conviction, but the substantial weight of credible evidence indicates that the Participant has committed such a crime; or
(ix) use of alcohol or any unlawful controlled substance to an extent that it interferes with the performance of the Participant’s duties. 
 3. Stock Subject to this Plan. Subject to the provisions of Section 15 of this Plan, the maximum number of shares of Common Stock that may be issued under this Plan shall be two
million (2,000,000) shares of Common Stock. For purposes of the foregoing limitation, the shares of Common Stock underlying any Award (or part of any Award) which are forfeited, canceled, reacquired by the Company, satisfied without the
issuance of Common Stock or otherwise terminated (other than by exercise) pursuant to and in accordance with the terms of this Plan shall be added back to the number of shares of Common Stock available for issuance under this Plan. Common Stock to
be issued under this Plan may be either authorized and unissued shares or shares held in treasury by the Company. 
 4.
Administration of this Plan. This Plan shall be administered by: (i) the full Board; or (ii) a committee of the Board comprised of two or more “non-Employee Directors” within the meaning of Rule 16b-3(b)(3)
promulgated under the Exchange Act. Subject to the provisions of this Plan, the Plan Administrator is authorized to: 
 (a)
construe this Plan and any Award under this Plan; 
 (b) select the Directors, officers, Employees and Consultants of the
Company and its Subsidiaries to whom Awards may be granted; 
 (c) determine the number of shares of Common Stock to be
covered by any Award; 
 (d) determine and modify from time to time the terms and conditions, including restrictions, of any
Award and to approve the form of written instrument evidencing Awards; 
 (e) accelerate at any time the exercisability or
vesting of all or any portion of any Award and/or to include provisions in awards providing for such acceleration; 
 (f)
impose limitations on Awards, including limitations on transfer and repurchase provisions; 
 (g) extend the exercise period
within which Options may be exercised; and 
  

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 (h) determine at any time whether, to what extent, and under what circumstances Common
Stock and other amounts payable with respect to an Award shall be deferred either automatically or at the election of the Participant and whether and to what extent the Company shall pay or credit amounts constituting interest (at rates determined
by the Plan Administrator) or dividends or deemed dividends on such deferrals. 
 The determination of the Plan Administrator on any such
matters shall be conclusive. 
 5. Delegation of Authority to Grant Awards. The Plan Administrator, in its discretion,
may delegate to the Chief Executive Officer of the Company all or part of the Plan Administrator’s authority and duties with respect to granting Awards to individuals who are not subject to the reporting provisions of Section 16 of the Act
or “covered employees” within the meaning of Section 162(m) of the Code. The Plan Administrator may revoke or amend the terms of such a delegation at any time, but such revocation shall not invalidate prior actions of the Chief
Executive Officer that were consistent with the terms of this Plan. 
 6. Eligibility. 
 (a) Directors, officers, Employees and Consultants of the Company or its Subsidiaries who, in the opinion of the Plan Administrator, are
mainly responsible for the continued growth and development and future financial success of the business shall be eligible to participate in this Plan. 
 (b) This Plan shall not confer upon any Participant any right with respect to continuation of employment, consulting relationship or Director status with the Company or any Subsidiary, nor shall it interfere in any
way with such Participant’s or the Company’s or a Subsidiary’s right to terminate such Participant’s employment or consulting relationship or Director status at any time, with or without cause. 
 7. Stock Options. 
 (a) Options granted pursuant to this Plan may be either Incentive Stock Options or Nonstatutory Stock Options. Incentive Stock Options and Nonstatutory Stock Options shall be granted separately hereunder. The Plan
Administrator shall determine whether and to what extent Options shall be granted under this Plan and whether such Options granted shall be Incentive Stock Options or Nonstatutory Stock Options; provided, however, that:
(i) Incentive Stock Options may be granted only to Employees of the Company or any Subsidiary; and (ii) no Incentive Stock Option may be granted following the tenth (10th) anniversary of the effective date of this Plan. The provisions
of this Plan and any Option Agreement pursuant to which Incentive Stock Options shall be issued shall be construed in a manner consistent with Section 422 of the Code (or any successor provision) and rules and regulations promulgated
thereunder. 
  

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 (b) To the extent that Options designated as Incentive Stock Options, when aggregated
with all incentive stock options granted under all plans of the Company or any Parent or Subsidiary (collectively, the “Aggregated Options”), become exercisable by a Participant for the first time during any calendar year for Common
Stock having a Fair Market Value greater than One Hundred Thousand Dollars ($100,000), the portion of such Aggregated Options which exceeds such amount shall be treated as Nonstatutory Stock Options. For purposes of this Section 7,
Aggregated Options designated as incentive stock options shall be taken into account in the order in which they were granted, and the Fair Market Value of the Common Stock into which such Aggregated Options are convertible shall be determined as of
the time the Aggregated Option with respect to such Common Stock is granted. If the Code is amended to provide for a different limitation from that set forth in this Section 7, such different limitation shall be deemed incorporated
herein effective as of the effective date of such amendment and with respect to such Aggregated Options as required or permitted by such amendment. If an Option is treated as an Incentive Stock Option in part and as a Nonstatutory Stock Option in
part by reason of the limitation set forth in this Section 7, the Participant may designate which portion of such Option the participant is exercising. In the absence of such designation, the Participant shall be deemed to have exercised
the Incentive Stock Option portion of the Option first. Separate certificates representing each such portion shall be issued upon the exercise of the Option. 
 8. Term of Plan. This Plan shall become effective on February 18, 2000, provided this Plan has been adopted by the Board and approved by the stockholders of the Company as described in
Section 22 of this Plan. This Plan shall remain in effect until terminated under Section 18 of this Plan. 
 9.
Term of Options. The term of each Option shall be the term stated in the Option Agreement; provided, however, that in the case of an Incentive Stock Option, the term shall be no more than ten (10) years from
the date of grant thereof or such shorter term as may be provided in the Option Agreement. In the case of an Option granted to an Optionee who, at the time the Option is granted, owns stock representing more than ten percent (10%) of the voting
power of all classes of stock of the Company or any Parent or Subsidiary, the term of the Option shall be five (5) years from the date of grant thereof or such shorter term as may be provided in the Option Agreement. 
 10. Option Exercise Price and Consideration. 
 (a) The per share exercise price for the Shares to be issued pursuant to exercise of an Option shall be such price as is determined by the
Board, but shall be subject to the following: 
 (i) In the case of an Incentive Stock Option 
 (A) granted to an Employee who, at the time of the grant of such Incentive Stock Option, owns stock representing more than ten percent
(10%) of the 

  

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voting power of all classes of stock of the Company or any Parent or Subsidiary, the per Share exercise price shall be no less than one hundred ten percent
(110%) of the Fair Market Value per Share on the date of such grant; and 
 (B) granted to any Employee (other than an
Employee described in subsection 10(a)(i)(A)), the per Share exercise price shall be no less than one hundred percent (100%) of the Fair Market Value per Share on the date of such grant. 
 (ii) In the case of a Nonstatutory Stock Option granted to any person, the per Share exercise price shall be no less than eighty-five
percent (85%) of the Fair Market Value per Share on the date of such grant. 
 (b) The Option exercise price of each
Share purchased pursuant to an Option shall be paid in full at the time of each exercise of such Option: (i) in cash; (ii) by check; (iii) by cash equivalent; (iv) if such exercise is after the Initial Public Offering, by
delivering to the Company a notice of exercise with irrevocable written directions to (1) a Company designated broker-dealer registered under the Exchange Act to sell a sufficient portion of the Shares and deliver the sale proceeds directly to
the Company to pay the exercise price, and (2) the Company to deliver the purchased Shares directly to such broker-dealer in order to complete the sales transaction; (v) in the discretion of the Plan Administrator, through the delivery to
the Company of previously-owned shares of Common Stock having an aggregate Fair Market Value equal to the Option exercise price of the Shares being purchased pursuant to the exercise of the Option; provided, however, that shares of
Common Stock delivered in payment of the exercise price must have been held by the Participant for at least six (6) months (or such longer period as may be required to avoid an accounting compensation charge) in order to be utilized to pay the
exercise price; or (vi) in the discretion of the Plan Administrator, through any combination of the foregoing methods of payment. 
 11.
Exercise of Option. 
 (a) Procedure for Exercise; Rights as a Stockholder. Any Option granted
hereunder shall be exercisable at such times and under such conditions as determined by the Plan Administrator, including performance criteria with respect to the Company and/or the Optionee, and as shall be permissible under the terms of this Plan.

 An Option may not be exercised for a fraction of a Share. 
 An Option shall be deemed to be exercised when written notice of such exercise has been given to the Company in accordance with the terms
of the Option by the person entitled to exercise the Option and full payment for the Shares with respect to which the Option is exercised has been received by the Company through a method of payment allowable under Section 10(b) of this
Plan. Until the issuance (as evidenced by the appropriate entry on the books of the Company by a duly authorized transfer agent of the Company) of the stock certificate evidencing such Shares, no right to vote or receive dividends or any other
rights as a 

  

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stockholder shall exist with respect to the Optioned Stock, notwithstanding the exercise of the Option. The Company shall issue (or cause to be issued) such
stock certificate promptly upon exercise of the Option. No adjustment will be made for a dividend or other right for which the record date is prior to the date the stock certificate is issued, except as provided in Section 15 of this
Plan. 
 (b) Termination of Employment or Other Relationship. Except as otherwise set forth below in this
Section 11 and elsewhere in this Plan, in the event of the termination of an Optionee’s consulting relationship, Director status or Continuous Status as an Employee with the Company or a Subsidiary (as the case may be), such
Optionee may, but only within ninety (90) days after the date of such termination (but in no event later than the expiration date of the term of such Option as set forth in the Option Agreement), exercise his or her Option to the extent that
Optionee was entitled to exercise it at the date of such termination. The Board may, at its discretion, change the ninety (90) day period set forth above, provided that in the case of an Incentive Stock Option, such change is made at the time
of grant of the Option and the period does not exceed ninety (90) days. To the extent that Optionee was not entitled to exercise the Option at the date of such termination, or if Optionee does not exercise such Option to the extent so entitled
within the time specified herein, the Option shall terminate. 
 (c) Disability of Optionee. Notwithstanding the
provisions of Section 11(b) above and except as otherwise set forth elsewhere in this Plan, in the event of termination of an Optionee’s consulting relationship, Director status or Continuous Status as an Employee with the Company
or Subsidiary (as the case may be) as a result of his or her total and permanent disability (as defined in Section 22(e)(3) of the Code), such Optionee may, but only within twelve (12) months from the date of such termination (but in no
event later than the expiration date of the term of such Option as set forth in the Option Agreement), exercise such Option to the extent such Optionee was otherwise entitled to exercise it at the date of such termination. To the extent that such
Optionee was not entitled to exercise such Option at the date of termination, or if such Optionee does not exercise such Option to the extent so entitled within the time specified herein, such Option shall terminate. 
 (d) Death of Optionee. 
 (i) Notwithstanding the provisions of Section 11(b) above and except as otherwise set forth elsewhere in this Plan, in the event of the death of an Optionee during the term of such Optionee’s
consulting relationship, Director Status or Continuous Status as an Employee with the Company or a Subsidiary (as the case may be), any Option held by such Optionee may be exercised, at any time within twelve (12) months following the date of
death (but in no event later than the expiration date of the term of such Option as set forth in the Option Agreement), by such Optionee’s estate or by a person who acquired the right to exercise such Option by bequest or inheritance, but only
to the extent such Optionee was entitled to exercise such Option at the date of death. To the extent that such Optionee was not entitled to exercise such Option at the date of death, or if such Option is not exercised by such Optionee’s estate
or 

  

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by a person who acquired the right to exercise such Option by bequest or inheritance to the extent so entitled within the time specified herein, such Option
shall terminate. 
 (ii) Notwithstanding the provisions of Section 11(b) above and except as otherwise set forth
elsewhere in this Plan, in the event of the death of an Optionee during the period permitted for exercise of an Option in accordance with Section 11(b) above after the termination of such Optionee’s consulting relationship, Director
Status or Continuous Status as an Employee with the Company or a Subsidiary (as the case may be), any Option held by such Optionee may be exercised, at any time within six (6) months following the date of death (but in no event later than the
expiration date of the term of such Option as set forth in the Option Agreement), by such Optionee’s estate or by a person who acquired the right to exercise such Option by bequest or inheritance, but only to the extent such Optionee was
entitled to exercise such Option at the Optionee’s date of termination and further to the extent such Optionee has not previously exercised such Option. To the extent that such Optionee was not entitled to exercise such Option at the
Optionee’s date of termination, or if such Option is not exercised by such Optionee’s estate or by a person who acquired the right to exercise such Option by bequest or inheritance to the extent so entitled within the time specified
herein, such Option shall terminate. 
 12. Restricted Stock Awards. 
 (a) The Plan Administrator may grant Restricted Stock Awards to any officer, Employee or Consultant of the Company and its Subsidiaries. A
Restricted Stock Award entitles the recipient to acquire shares of Common Stock subject to such restrictions and conditions as the Plan Administrator may determine at the time of grant. Conditions may be based on continuing employment (or other
business relationship) and/or achievement of pre-established performance goals and objectives. 
 (b) Upon execution of a
written instrument setting forth the Restricted Stock Award and paying any applicable purchase price, a Participant shall have the rights of a stockholder with respect to the Common Stock subject to the Restricted Stock Award, including, but not
limited to, the right to vote and receive dividends with respect thereto; provided, however, that shares of Common Stock subject to Restricted Stock Awards that have not vested shall be subject to the restrictions on transferability
described in Section 12(d) below. Unless the Plan Administrator shall otherwise determine, certificates evidencing the Restricted Stock shall remain in the possession of the Company until such Restricted Stock is vested as provided in
Section 12(c) below. 
 (c) The Plan Administrator at the time of grant shall specify the date or dates and/or the
attainment of pre-established performance goals, objectives and other conditions on which Restricted Stock shall become vested, subject to such further rights of the Company or its assigns as may be specified in the instrument evidencing the
Restricted Stock Award. If the grantee or the Company or a Subsidiary, as the case may be, fails to achieve the designated goals, or such objectives or other conditions are not satisfied, or the grantee’s relationship with the Company or a
Subsidiary is terminated prior to the expiration of the vesting period, the grantee 

  

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shall forfeit all shares of Common Stock subject to the Restricted Stock Award which have not then vested. 
 (d) Unvested Restricted Stock may not be sold, assigned, transferred, pledged or otherwise encumbered or disposed of except as
specifically provided herein or in the written instrument evidencing the Restricted Stock Award. 
 13. Stock Awards.
The Plan Administrator may, in its sole discretion, grant a Stock Award (or sell Shares at a purchase price determined by the Plan Administrator) to any officer, Employee or Consultant of the Company or its Subsidiaries, pursuant to which such
individual may receive Shares free of any vesting restrictions. Stock Awards under this Plan may be granted or sold as described in the preceding sentence in respect of past services or other valid consideration, or in lieu of any cash compensation
due to such individual. 
 14. Withholding Tax Obligations. 
 (a) Whenever Shares are to be issued under this Plan, the Company shall have the right to require the Participant to remit to the Company
an amount sufficient to satisfy applicable federal, state and local tax withholding requirements prior to the delivery of any certificate for Shares; provided, however, that in the case of a Participant who receives an Award of Shares
under this Plan which is not fully vested, the Participant shall remit such amount on the first business day following the Tax Date. The “Tax Date” for purposes of this Section 14 shall be the date on which the amount of
tax to be withheld is determined. If a Participant makes a disposition of Shares acquired upon the exercise of an Incentive Stock Option within either two (2) years after the Option was granted or one (1) year after its exercise by the
Participant, the Participant shall promptly notify the Company and the Company shall have the right to require the Participant to pay to the Company an amount sufficient to satisfy federal, state and local tax withholding requirements. 

(b) A Participant who is obligated to pay the Company an amount required to be withheld under applicable tax withholding requirements
may pay such amount: (i) in cash; (ii) in the discretion of the Plan Administrator, through the delivery to the Company of shares of Common Stock having an aggregate Fair Market Value on the Tax Date equal to the tax obligation; or
(iii) in the discretion of the Plan Administrator, through a combination of the procedures set forth in subsections (i) and (ii) of this Section 14(b). 
 (c) A Participant who is obligated to pay to the Company an amount required to be withheld under applicable tax withholding requirements
in connection with either the exercise of a Nonstatutory Stock Option, or the receipt of a Restricted Stock Award or a Stock Award under this Plan may, in the discretion of the Plan Administrator, elect to satisfy this withholding obligation, in
whole or in part, by requesting that the Company withhold shares of stock that would otherwise be issued to the Participant pursuant to such Option or other Award having a Fair Market Value on the Tax Date equal to the amount of the tax required to
be withheld; provided, however, that shares may be withheld by the Company only if such withheld 

  

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shares have vested. Any fractional amount shall be paid to the Company by the Participant in cash or shall be withheld from the Participant’s next
regular paycheck. 
 (d) An election by a Participant to have shares of stock withheld to satisfy federal, state and local tax
withholding requirements pursuant to Section 14(c) must be in writing and delivered to the Company prior to the Tax Date. 
 15.
Adjustment of Number and Price of Shares; Fundamental Transactions. 
 Any other provision of this Plan
notwithstanding: 
 (a) In the event that the shares of Common Stock shall be changed into or exchanged for a different number
or kind of shares of stock or other securities of the Company or of another business entity (whether by reason of merger, consolidation, recapitalization, reclassification, split-ups, combination of shares or otherwise), or if the number of shares
of Common Stock shall be increased or decreased through a stock split or reverse stock split or increased through the payment of a stock dividend, in each case affecting the outstanding Common Stock as a class, the Plan Administrator shall make an
appropriate or proportionate adjustment in: (i) the number and kind of shares or other securities subject to any then outstanding Awards under this Plan; (ii) the price for each share subject to any then outstanding Options under this
Plan, without changing the aggregate exercise price (i.e., the exercise price multiplied by the number of shares) as to which such Options remain exercisable; and (iii) the maximum number of shares that may be issued under this Plan as set
forth in Section 3 hereof. Such adjustments by the Plan Administrator shall be final, binding and conclusive. 
 (b) In the event that, by reason of a corporate merger, consolidation, acquisition of property or stock, separation, reorganization or liquidation, the Board shall authorize the issuance or assumption of an Option or Options in a
transaction to which Section 424(a) of the Code applies, then, notwithstanding any other provision of this Plan, the Plan Administrator may grant an Option or Options upon such terms and conditions as the Plan Administrator may deem appropriate
for the purpose of assumption of the old Option, or substitution of a new Option for the old Option, in conformity with the provisions of Code Section 424(a) and the rules and regulations thereunder, as they may be amended from time to time.

 (c) No adjustment or substitution provided for in this Section 15 shall require the Company to issue or to sell
a fractional share under any Option Agreement or share award agreement and the total adjustment or substitution with respect to each Option and share award agreement shall be limited accordingly. The number or price of Shares subject to an Award
shall not be affected, and no adjustment thereto shall be made pursuant to this Section 15, as a result of the Company’s issuance of shares of stock of any class or securities convertible into shares of stock of any class, except as
determined by the Plan Administrator. 
  

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 (d) In the case of the dissolution or liquidation of the Company, this Plan and all
Awards granted hereunder shall terminate. In the event of such proposed termination, each Participant shall be notified of such termination and shall be permitted to exercise for a period of at least fifteen (15) days prior to the date of such
termination all Options held by such Participant which are then exercisable. 
 (e) In the case of: (i) a merger,
reorganization or consolidation in which securities possessing more than fifty percent (50%) of the total combined voting power of the Company’s outstanding securities are transferred to a person or entity different from the holders of
such securities immediately prior thereto (other than a holding company formed by the Company); (ii) the sale of all or substantially all of the assets of the Company to an unrelated person or entity which is not an
“Affiliate” (as defined in Rule 144 of the Securities Act) of the Company; or (iii) the sale of all of the capital stock of the Company to an unrelated person or entity which is not an
“Affiliate” of the Company (in each case, a “Fundamental Transaction”), all Options shall be assumed or equivalent options shall be substituted by such successor corporation or a parent or subsidiary of such successor
corporation, except as otherwise provided below. 
 For the purposes of this Section 15(e), the Options shall be
considered “assumed” if, following the Fundamental Transaction, the Options confer the right to purchase, for each Share of stock subject to the Options immediately prior to the Fundamental Transaction, the consideration (whether
stock, cash, or other securities or property) received in the Fundamental Transaction by holders of Common Stock for each Share held on the effective date of the Fundamental Transaction (and if holders were offered a choice of consideration, the
type of consideration chosen by the holders of a majority of the outstanding Shares); provided, however, that if such consideration received in the Fundamental Transaction was not solely common stock of the successor corporation or its
parent or subsidiary, the Board may, with the consent of the successor corporation, provide for the consideration to be received upon the exercise of the Options, for each Share subject to the Options, to be solely common stock of the successor
corporation or its parent or subsidiary equal in Fair Market Value to the per share consideration received by holders of Common Stock in the Fundamental Transaction. The Options shall also be considered “assumed” if, following the
Fundamental Transaction, the Options are replaced with a cash incentive program of the successor corporation or its parent which (i) reasonably preserves the difference between the Fair Market Value of the Optioned Stock at the time of the
Fundamental Transaction and the exercise price payable for each Share of Optioned Stock, and (ii) provides for a subsequent pay-out in accordance with the same vesting schedule in effect for the Option pursuant to the applicable Option
Agreement. 
 In the event that such successor corporation or a parent or subsidiary of such successor corporation does not
agree to assume the Options or to substitute equivalent options, each Optionee shall have the right to exercise, at or prior to the closing of the Fundamental Transaction, any Option then held by such Optionee to the extent vested and to the extent
such Option would have vested during the then current Award Year if all conditions thereto were satisfied. In such event, the Board shall notify each Optionee that such Options shall be 

  

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exercisable to the extent permitted above for a period of not less than fifteen (15) days from the date of receipt of such notice, and that such Options
will terminate upon the expiration of such period. All Awards and portions thereof that have not vested or would not fully vest prior to the end of the then current Award Year if all conditions thereto were satisfied, and all Options to the extent
exercisable but not exercised during the period set forth above, shall automatically terminate. 
 Notwithstanding anything in
this Plan to the contrary, the partial acceleration of exercisability in this Section 15(e) shall not occur in the event that such partial acceleration would, in the opinion of the Company’s independent auditors, make the
Fundamental Transaction ineligible for pooling of interests accounting treatment and the Company intends to use such treatment with respect to such transaction. The Board shall obtain a written statement from the Company’s independent auditors
with respect to the effect of accelerated exercisability of outstanding Options prior to providing any Optionee with the notice contemplated by this Section 15(e). 
 (f) In the event that the Company shall be merged or consolidated with another corporation or entity, other than with a corporation or
entity which is an “Affiliate” of the Company, such that the holders of capital stock of the Company will receive, upon consummation thereof, a cash payment for each share of Common Stock of the Company surrendered pursuant to such
transaction (the “Cash Purchase Price”), the Board may provide that all outstanding Options shall terminate upon consummation of such transaction and each Optionee shall receive, in exchange therefor, a cash payment equal to the
amount (if any) by which (i) the Cash Purchase Price multiplied by the number of vested Shares subject to outstanding Options held by such Optionee, plus the number of additional Shares subject to outstanding Options to the extent such Options
would have vested during the then current Award Year if all conditions thereto were satisfied, exceeds (ii) the aggregate exercise price of such Options. 
 16. Nontransferability. A Participant’s rights under this Plan, including the right to any Shares or amounts payable, may not be assigned, pledged, or otherwise transferred except, in the
event of a Participant’s death, to the Participant’s designated beneficiary or, in the absence of such a designation, by will or by the laws of descent and distribution; provided, however, that the Plan Administrator may, in
its discretion, at the time of grant of a Nonstatutory Stock Option or by amendment of an Option Agreement for an Incentive Stock Option or a Nonstatutory Stock Option, provide that Options granted to or held by a Participant may be transferred, in
whole or in part, to one or more transferees and exercised by any such transferee, provided further that: (i) any such transfer must be without consideration; (ii) each transferee must be a member of such Participant’s “Immediate
Family” (as defined below) or a trust, family limited partnership or other estate planning vehicle established for the exclusive benefit of one or more members of the Participant’s Immediate Family or a foundation in which the Participant
or the Participant’s Immediate Family control the management of the assets; and (iii) such transfer is specifically approved by the Plan Administrator following the receipt of a written request for approval of the transfer; and provided
further that any Incentive Stock Option which is amended to permit transfers during the lifetime of the Participant shall, upon the effectiveness of such amendment, 

  

 -13- 

 
be treated thereafter as a Nonstatutory Stock Option. In the event an Option is transferred as contemplated in this Section, such transfer shall become
effective when approved by the Plan Administrator and such Option may not be subsequently transferred by the transferee other than by will or the laws of descent and distribution. Any transferred Option shall continue to be governed by and subject
to the terms and conditions of this Plan and the relevant Option Agreement, and the transferee shall be entitled to the same rights as the Participant as if no transfer had taken place. As used in this Section 16, “Immediate
Family” shall mean, with respect to any person, any spouse, child, stepchild or grandchild, siblings, parents, grandparents, stepparents, nieces and nephews and shall include relationships arising from legal adoption. 
 17. Certain Forfeitures and Repurchase Right. 
 (a) Termination and Recission of Awards. Notwithstanding any other provision of this Plan to the contrary, the following shall
apply at the option of the Plan Administrator upon the occurrence of any of the forfeiture events described below: (i) all Awards shall terminate immediately and a Participant shall no longer have a right to exercise any Option, whether vested
or unvested, or to vest in or receive Shares under any Restricted Stock Award or Stock Award; and (ii) any Shares received, acquired or that vested pursuant to any Award under this Plan within one (1) year prior to the termination of the
Participant’s employment or engagement by the Company or any Subsidiary shall be rescinded and forfeited immediately. The termination, recission and forfeiture provisions of this Section 17(a) shall apply upon the occurrence of any
of the following forfeiture events: 
 (A) a Participant’s Termination for Cause; or 
 (B) during a Participant’s consulting relationship, Director status or Continuous Status as an Employee or within one (1) year
after the date of termination of any such relationship, whether such termination is voluntary or involuntary or effected for any reason or for no reason, such Participant performs any work, labor or services, whether as an employee, a contractor or
otherwise, for or on behalf of any business, partnership, corporation, organization or other entity that offers services or is otherwise engaged in a business that is the same or substantially similar to the services offered by the Company or a
Subsidiary or the business in which the Company or a Subsidiary is engaged, provided that the forfeiture condition set forth in this clause (B) shall lapse one (1) year following the first to occur of a Fundamental Transaction (as defined
in Section 15(e) above) or an Initial Public Offering; or 
 (C) during a Participant’s consulting relationship,
Director status or Continuous Status as an Employee or within one (1) year after the date of termination of any such relationship, whether such termination is voluntary or involuntary or effected for any reason or for no reason, such
Participant, either for such Participant’s own account or for the account of any other person or entity, directly or indirectly: 
 (1)
performs any work, labor or services, whether as an employee, a contractor or otherwise, for or on behalf of any of the Company’s or a 

  

 -14- 

 
Subsidiary’s customers or alliance partners for which the Participant performed any work, labor or services during the one (1) year period
preceding the termination, for any reason, of the Participant’s consulting relationship, Director status or Continuous Status as an Employee, as applicable; 
 (2) solicits, accepts business from or otherwise conducts business with any of the Company’s or a Subsidiary’s customers or prospective customers that the Participant was in any way involved with developing,
selling to or servicing for the Company or a Subsidiary during the one (1) year period preceding the termination, for any reason, of the Participant’s consulting relationship, Director status or Continuous Status as an Employee, as
applicable; or 
 (3) solicits, offers employment to, hires or otherwise attempts to interfere with the Company’s or a Subsidiary’s
working relationship with any of the Company’s or a Subsidiary’s Employees or Consultants. 
 In furtherance of any recission and
forfeiture of any portion of an Award pursuant to this Section 17(a), the following shall apply: The Participant shall automatically forfeit all Shares underlying any exercised portion of an Option for which the Company has not yet
delivered the Share certificate upon refund by the Company of the exercise price paid for such Shares. The Participant shall return to the Company any Shares subject to recission and forfeiture that the Participant has not sold or otherwise
transferred upon the Company’s return of an amount equal to the exercise price or other amount paid by the Participant for such Shares, if any, or a deposit of such amount into escrow for the Participant’s benefit. The Company will become
the legal and beneficial owner of all right, title and interest in and to the Shares being repurchased and the Company shall have the right to transfer such Shares to its own name (whether or not such Shares are returned to the Company and without
any further action by the Participant). In addition, in the event the Participant sells, transfers, disposes or otherwise conveys Shares received or acquired under this Plan during the twelve-month period prior to, or at any time following, the
Participant’s termination of employment with, or engagement by, the Company, as the case may be, the Company may require the Participant to pay to the Company the difference between (1) the cash or other consideration received with respect
to the sale, transfer, disposition or other conveyance of such Shares, and (2) the exercise price or other amount paid by the Participant for such Shares. 
 The Plan Administrator may, in its sole discretion, eliminate the termination, recission or forfeiture provisions contained in this Section 17(a), or reduce the period or scope of such provisions, in the
case of any particular Participant as the Plan Administrator may determine to be appropriate under the circumstances or to conform with any applicable laws. The circumstances that may be considered by the Plan Administrator include the nature of the
forfeiture event and the circumstances surrounding the Participant’s termination. A determination by the Plan Administrator for any particular individual or based on any particular 

  

 -15- 

 
circumstances shall not limit the ability of the Plan Administrator to exercise its discretion with respect to any other Participant or in any other case.

 (b) Repurchase Right and Termination . Subject to Section 17(a) above, in the event that a Participant’s
Continuous Status an Employee or engagement as a Director or a Consultant with the Company or a Subsidiary is terminated, whether voluntarily or involuntarily or effected for any reason or no reason, at any time on or before the first to occur of
either a Fundamental Transaction or an Initial Public Offering or within one (1) year following the first such event to occur, then the Company shall have the right, but not the obligation, to repurchase any unsold Shares previously acquired or
received by such Participant under this Plan at a purchase price equal to the Fair Market Value of such Shares on the date such right is exercised. In addition, in the event of such termination, the vested and unexercised Options held by such
Participant shall immediately terminate. The Company shall exercise its option to purchase Shares pursuant to this Section 17(b), if at all, by delivering a written notice to the Participant, within six (6) months after the later of
such termination or the date such Shares were acquired, stating the number of Shares the Company is electing to purchase, the purchase price therefor and the methodology by which such purchase price was calculated. The repurchase of Shares pursuant
to this Section 17(b) shall take place at the offices of the Company on the 30th day following the date the Company’s notice is delivered to the Participant (or if such 30th day is not a business day, then on the next succeeding
business day) or as otherwise agreed by the Company and the Participant. The purchase price for Shares acquired pursuant to this Section 17(b) shall be paid by the Company in cash or cash equivalents. 
 18. Amendment and Termination of this Plan. 
 (a) Amendment and Termination. The Board may at any time amend, alter, suspend or discontinue this Plan, but no amendment,
alteration, suspension or discontinuation shall be made which would impair the rights of any Optionee under any grant theretofore made, without his or her consent. In addition, to the extent necessary and desirable to comply with Rule 16b-3 under
the Exchange Act or with Section 422 of the Code (or any other applicable law or regulation, including the requirements of the NASD or an established stock exchange), the Company shall obtain stockholder approval of any Plan amendment in such a
manner and to such a degree as required. 
 (b) Effect of Amendment or Termination. Any such amendment or termination
of this Plan shall not affect Options already granted and such Options shall remain in full force and effect as if this Plan had not been amended or terminated, unless mutually agreed otherwise between the Optionee and the Company, which agreement
must be in writing and signed by the Optionee and the Company. 
 19. Conditions Upon Issuance of Shares. Shares shall
not be issued pursuant to any Award under this Plan unless the issuance and delivery of such Shares pursuant thereto shall comply with all relevant provisions of law, including, without limitation, the Securities Act, the Exchange Act, the rules and
regulations promulgated thereunder, and the requirements of any 

  

 -16- 

 
stock exchange upon which the Shares may then be listed, and shall be further subject to the approval of counsel for the Company with respect to such
compliance. 
 As a condition to the exercise of an Option, the Company may require the person exercising such Option to
represent and warrant at the time of any such exercise that the Shares are being purchased only for investment and without any present intention to sell or distribute such Shares if, in the opinion of counsel for the Company, such a representation
is required by any of the aforementioned relevant provisions of law. 
 20. Reservation of Shares. The Company, during
the term of this Plan, will at all times reserve and keep available such number of Shares as shall be sufficient to satisfy the requirements of this Plan. 
 The inability of the Company to obtain authority from any regulatory body having jurisdiction, which authority is deemed by the Company’s counsel to be necessary to the lawful issuance and sale of any Shares
hereunder, shall relieve the Company of any liability in respect of the failure to issue or sell such Shares as to which such requisite authority shall not have been obtained. 
 21. Agreements. Options, Stock Awards and Restricted Stock Awards may be evidenced by written agreements in such form
as the Board shall approve from time to time. 
 22. Stockholder Approval. Continuance of this Plan shall be subject to
approval by the stockholders of the Company within twelve (12) months before or after the date this Plan is adopted. Such stockholder approval shall be obtained in the degree and manner required under applicable state and federal law.

 * * * * * 
  

 -17- 

 BUSINESSEDGE SOLUTIONS INC. 
 FIRST AMENDMENT TO 
 AMENDED AND RESTATED 1999 STOCK INCENTIVE PLAN 
 1. Effective Date. This First Amendment to the Amended and Restated 1999 Stock Incentive Plan of BusinessEdge Solutions Inc. (the
“Stock Incentive Plan”) is made effective as of December 20, 2004. 
 2. Amendment. The first sentence of
Section 3 of the Stock Incentive Plan is hereby amended and restated in its entirety as follows: 
 Subject to the provisions of
Section 15 of this Plan, the maximum number of shares of Common Stock that may be issued under this Plan shall be ten million (10,000,000) shares of Common Stock. 
 3. Scope of Amendment. Except as set forth in paragraph 2 of this First Amendment to the Stock Incentive Plan, the provisions of the Stock
Incentive Plan remain unchanged and in full force and effect. 

 BUSINESSEDGE SOLUTIONS INC. 
 SECOND AMENDMENT TO 
 AMENDED AND RESTATED 1999 STOCK INCENTIVE PLAN 
 1. Effective Date. This Second Amendment to the Amended and Restated 1999 Stock Incentive Plan of BusinessEdge Solutions Inc. (the
“Stock Incentive Plan”) is made effective as of August 7, 2007. 
 2. Amendments. 
 (a) Section 10(b) of the Stock Incentive Plan is hereby amended to renumber clause (vi) to clause (vii) and to insert a new clause
(vi) to read in its entirety: 
 “(vi) in the case of the Cash Merger (as defined below in Section 15(f) of this Plan)
and the election by the Board to follow the procedures set forth in Section 15(f)(ii) of this Plan, then a “cashless” exercise pursuant to Section 15(f)(ii) of this Plan; or” 
 (b) The first sentence of the third paragraph of Section 11(a) of the Stock Incentive Plan is hereby amended to read in its entirety as follows:

 “An Option shall be deemed to be exercised (y) when written notice of such exercise has been given to the Company in accordance
with the terms of the Option by the person entitled to exercise the Option and full payment for the Shares with respect to which the Option is exercised has been received by the Company through a method of payment allowable under
Section 10(b) of this Plan or (z) as applicable, pursuant to Section 15(f)(ii) of this Plan.” 
 (c)
Section 15(f) of the Stock Incentive Plan is hereby amended and restated in its entirety as follows: 
 “(f) In the event that the
Company shall be merged with another corporation or entity, other than with a corporation or entity which is an “Affiliate” of the Company (a “Cash Merger” and the time and date of the effectiveness of such Cash Merger
being referred to herein respectively as the “Effective Time” and the “Closing Date”), such that the holders of capital stock of the Company (the “Company Stockholders”) will receive, upon
consummation thereof, (y) a cash payment for each share of Common Stock of the Company surrendered pursuant to such transaction and/or (z) a right to receive a cash payment for each share of Common Stock of the Company surrendered pursuant
to such transaction, including, without limitation, a right to receive one or more disbursements from an escrow fund used to secure post-Effective Time obligations of the Company Stockholders and/or other equity holders of the Company (collectively,
the “Cash Purchase Price”), the Board may provide that: 
 (i) all outstanding Options shall terminate at the
Effective Time and each Optionee shall receive, in exchange therefore, a cash payment equal to the amount (if any) by which (A) the Cash Purchase Price multiplied by the number of vested Shares subject to the outstanding Options held by such
Optionee, plus the number of additional Shares subject to outstanding Options to the extent such Options would have vested during the then current Award Year if all conditions thereto were satisfied, exceeds (B) the aggregate exercise price of
such Options; or 

 (ii) (A) (I) each outstanding Option shall automatically be deemed to have been exercised
by the corresponding Optionee immediately prior to the Effective Time on a “cashless” basis for (y) the aggregate number of Shares into which such Option is exercisable as at the Effective Time (i.e., the vested portion)
plus (z) the incremental number of additional Shares into which such Option would be exercisable up to and including the last day of the then current Award Year of such Option assuming all conditions to such exercise were satisfied (the
aggregate of all such Shares being referred to herein as the “Relevant Option Shares” and for the purposes of the Merger Agreement (as defined below) such portions of such Options shall constitute “Vested Options”), (II)
the Company shall automatically be deemed to have received full payment for such Relevant Option Shares, and (III) such Optionee, as a result of such cashless exercise, shall receive a number of Shares equal to such number of Relevant Option Shares
reduced by an amount calculated in Step 3 below (after calculating the amounts in Step 1 and Step 2 below) which amount shall be rounded down to the nearest whole number: 
 Step 1: Calculate the fully diluted common share number of the Company after the cashless exercise of all Relevant Option Shares of
all Optionees using the following formula: “B-((A*B)/(A+C))”, where 
 A = The aggregate exercise price for
all Relevant Option Shares of all Optionees 
 B = The sum of (i) the aggregate number of shares of Common Stock issued
and outstanding, plus (ii) the aggregate number of shares of Common Stock subject to issued and outstanding Options (vested and unvested), in each case as of immediately prior to the Effective Time but prior to giving effect to the
provisions of this clause (f)(ii) 
 C = Total Equity Consideration (as defined in the Agreement and Plan of Merger, dated as
of July 26, 2007, among EMC Corporation, Edge Merger Corporation, BusinessEdge Solutions Inc. and certain other persons party thereto (the “Merger Agreement”)) 
 Step 2: Calculate the price per share on a fully diluted basis using the following formula: “C/D”, where

 D = The amount calculated in Step 1 
 Step 3: Calculate the number of Relevant Option Shares of the Optionee that would be required to be sold to fund the aggregate
exercise price for all Relevant Option Shares of such Optionee using the following formula: “E/F”, where 
 E
= The aggregate exercise price for all the Relevant Option Shares of the corresponding Optionee 
 F = The amount calculated
in Step 2 
 ; and 
 (B) each outstanding Option to the extent not deemed exercised pursuant to the immediately preceding clause (A) (i.e., the unvested and non-accelerated 

 
portion) shall be assumed pursuant to the provisions of Section 15(e) of this Plan (and for purposes of the Merger Agreement shall constitute an
“Unvested Option.”) 
 3. Scope of Amendment. Except as set forth in paragraph 2 of this Second Amendment to the
Stock Incentive Plan, the provisions of the Stock Incentive Plan remain unchanged and in full force and effect.Employment Agreement between Richard Hanna and Motive Inc.

 Exhibit 10.1 
 

 
 EMPLOYMENT AGREEMENT 
 This Employment Agreement (this “Agreement”) is entered into
this 27th day of September 2007 (the “Effective Date”), by and between Richard Hanna
(“Employee”), an individual, and Motive, Inc., a Delaware corporation (“Motive”). In consideration of the mutual promises expressed herein, Employee and Motive have agreed
to the following terms and conditions. 
 1. EFFECTIVE DATE AND TERM. This
Agreement will be effective as of the Effective Date, and will remain in effect for a term of one year, unless earlier terminated in accordance with Section 4 or Section 5. Continued employment beyond the one-year term of this Agreement
will not result in automatic renewal of this Agreement. Rather, to renew this Agreement, Motive and Employee must state their intention to renew this Agreement in writing signed by both Motive and Employee. 
 2. DUTIES. Motive agrees to employ Employee as its Chief Operating Officer or in such other capacity as Motive may require. Employee
agrees to continue to work for Motive as its Chief Operating Officer or in such other capacity as Motive may require and to perform the duties normally associated with that position and such other duties as Motive may assign to Employee. Employee
agrees that Employee will abide by all of Motive’s policies, procedures, and directives as may be adopted, modified, or issued by Motive from time to time. 
 3. COMPENSATION AND BENEFITS. While Employee is actively employed by Motive pursuant to this Agreement, Employee will be entitled to the following compensation and
benefits: 
 (a) Base Salary. Motive will pay Employee a Base Salary (“Base Salary”) at a monthly rate of
$22,916.67 ($275,000 annually), less applicable withholdings and deductions. Employee’s Base Salary shall be subject to review and potential adjustment, as determined by Motive. Base Salary shall not include any payment or other benefit which
is denominated as or is in the nature of a bonus, incentive payment, profit-sharing payment, retirement or pension accrual, insurance benefit, other fringe benefit or expense allowance, whether or not taxable to Employee as income. The term Base
Salary shall include any increase therein for the purposes of this agreement. 
 (b) Vacation. Employee shall accrue vacation
commensurate with Employee’s position. The accrual and carry-over (if any) of Employee’s vacation shall be in accordance with Motive’s regular vacation accrual practices, as such practices are adopted, modified, or implemented from
time to time. 
 (c) Benefits. Subject to applicable eligibility requirements, Employee shall be invited to participate in the same
benefit plans or fringe benefit policies that are generally available to any of its senior level executive employees. 
 (d) Bonuses.
Employee shall be eligible to receive an annual Target Bonus of up to $165,000, less applicable withholdings and deductions (the “Target Bonus”), based on the achievement of individual and company
performance objectives which shall be established by Motive or its Board of Directors (the “Board”). 
 (e) Stock Options. In connection with the execution of this Agreement, Motive is granting to Employee 100,000 stock options according to Motive’s Amended and Restated Equity Incentive Plan. Employee shall
acquire a vested interest in twelve (12) equal quarterly installments, commencing on September 30, 2007 and continuing thereafter on each succeeding December 31st, March 31st, June 30th and September 30th; provided, however, that the stock shall vest automatically and entirely upon a Change in Control and a termination of
Employee’s employment by Motive for any reason other than Cause (as defined in this Agreement), such termination occurring within twelve months of a Change in Control. This stock option grant, and any other stock options or restricted stock
granted to Employee, shall be governed by the terms of the agreement accompanying the grant, Motive’s Amended and Restated Equity Incentive Plan, and other applicable plan documents. 
  

					
		  	Page 1 of 6	  	

 (f) Other Compensation. None. 
 (g) Directors’ and Officers’ Insurance Coverage. Employee shall have the benefit of such directors’ and officers’ insurance
coverage as Motive shall from time to time obtain, but in no event less than that provided to any other director or officer of Motive. 
 (h)
Expenses. In addition to reimbursement of business expenses in accordance with Motive’s policies, Motive shall reimburse Employee for the following: 
 (i) Weekly roundtrip airfare and travel expenses from the metropolitan Washington, DC area to Austin, Texas; 
 (ii) Temporary living expenses for 6 months from the Effective Date including housing, car rental, and meals. 
 In the event the reimbursement of expenses described in (i) and (ii) above are deemed taxable to Employee, then such reimbursements shall be
“grossed up” by Motive so as to have a neutral after tax impact to Employee. 
 (h) Professional Associations. None.

 4. TERMINATION. This Agreement and Employee’s employment may be terminated by either party at any time and for any
reason, subject to the following provisions: 
 (a) Termination by Employee. Employee agrees that if Employee intends to terminate
this Agreement or Employee’s employment for any reason, Employee will give Motive at least 30 days’ advance written notice of such termination. 
 (i) If Employee terminates Employee’s employment and this Agreement for Good Reason and gives Motive the requisite notice of termination, and subsequently executes (within a reasonable period of time) a mutually
agreeable release, Motive shall pay Employee severance in accordance with the terms of Section 4(c). 
 (ii) If Employee
terminates Employee’s employment and this Agreement but does not satisfy any or all of the other conditions of Section 4(a)(i) above for any reason, Employee shall only be entitled to receive payment for Employee’s Base Salary (less
applicable deductions and withholdings) through the actual date this Agreement is terminated and payment for unused vacation (less applicable deductions and withholdings) that has accrued as of the actual date this Agreement is terminated and shall
not be entitled to receive any other payment from Motive of any kind under this Agreement or otherwise. 
 (b) Termination by Motive.
Motive may terminate this Agreement and Employee’s employment at any time, with or without Cause and with or without notice. 
 (i) If Motive terminates Employee’s employment and this Agreement without Cause and Employee subsequently executes (within a reasonable period of time) a mutually agreeable release, Motive shall pay Employee
severance in accordance with the terms of Section 4(c) below. 
 (ii) Notwithstanding any other provision of this
Agreement, Motive may terminate this Agreement and Employee’s employment for Cause without advance notice, payment, or penalty of any kind. In such a case, Employee shall only be entitled to receive payment for Base Salary (less applicable
deductions and withholdings) through the actual date this Agreement is terminated and shall not be entitled to receive any further payment of any kind from Motive under this Agreement or otherwise. 
  

					
		  	Page 2 of 6	  	

 (c) Severance. If Motive is required to pay Employee severance by the express terms of
Section 4(a)(i) or 4(b)(i) above, Motive shall pay to Employee in a lump sum an amount equal to 
 (i) Employee’s
aggregate Base Salary, less applicable withholdings and deductions, for a period of six months, or for a period equal to the number of months remaining in the term of this Agreement, whichever is greater; plus 
 (ii) A prorated portion of Employee’s Target Bonus based upon the number of full calendar quarters that Employee was actively
employed during the year of termination and assuming for purposes thereof that full achievement of all performance targets or metrics were met by both Employee and Motive during such year. 
 Employee understands and agrees that Motive shall not be obligated to pay Employee severance of any kind except as required by Section 4(a)(i) or
4(b)(i) and as described in this Section 4(c) and Section (5). 
 (d) Release Required. Employee understands that,
notwithstanding any other provision of this Agreement, if Employee does not execute a mutually agreeable, fully enforceable release, Employee shall not be entitled to any severance payment of any kind following the termination of this Agreement or
Employee’s employment for any reason. 
 (e) Good Reason. For purposes of this Agreement, “Good Reason”
exists if, without Employee’s written consent: 
 (i) Motive (or its successor) makes a material change in
Employee’s primary work location (for purposes of this provision, the relocation of Employee’s primary work location by more than fifty (50) miles, such that Employee is required to relocate Employee’s permanent residence to
continue rendering duties under this Agreement, shall constitute a material change in Employee’s primary work location); 
 (ii) Motive (or its successor) materially reduces Employee’s Base Salary; 
 (iii) Motive (or its successor)
materially diminishes Employee’s authority, duties or responsibilities; 
 (iv) Motive (or its successor) materially
diminishes the authority, duties or responsibilities of the supervisor to whom Employee is required to report, including a requirement that Employee report to a corporate officer or employee instead of reporting directly to the Board; 
 (v) Motive (or its successor) materially diminishes the budget over which Employee retains authority; or 
 (vi) Any material breach of this Agreement by Motive; 
 provided, that Employee provides the Board with written notice of the existence of the condition described above within a period not to exceed ninety (90) days of the initial existence of the applicable
condition, and Motive fails to cure such condition within thirty (30) days of the date the Board receives Employee’s written notice; provided further, that Employee’s termination of employment for Good Reason occur not more
than two years following the initial existence of one or more of the conditions set forth in clauses (i)-(vi) above. 
 (f) Cause.
For purposes of this Agreement, “Cause” exists if: 
 (i) Employee is determined by
Motive’s Board (or the Compensation Committee thereof) to have engaged in any act of misconduct, including but not limited to drunkenness, dishonesty, repeated absenteeism without good cause, or sexual, racial or age discrimination, during the
course and scope of his employment with Motive which resulted in injury to the business, reputation or goodwill of Motive; 
 (ii) Employee is determined by Motive’s Board (or the Compensation Committee thereof) to have willfully failed to attend to his duties under this Agreement; 
  

					
		  	Page 3 of 6	  	

 (iii) Employee is determined by Motive’s Board (or the Compensation Committee
thereof) to have breached his fiduciary duties to Motive or to have committed any act of fraud or embezzlement against Motive; 
 (iv) Employee pleads guilty to or is convicted of any crime involving moral turpitude; or 
 (v) any breach or
breaches of this Agreement by Employee occurs, which breaches are (1) singularly or in the aggregate, material, and (2) not cured within 15 days of written notice of such breach or breaches to Employee from Motive. 
 (g) Cooperation. Upon the termination of Employee’s employment for any reason, Employee agrees to cooperate with Motive in transitioning
Employee’s responsibilities and duties as directed by Motive. 
 (h) Death. In the event Employee dies, this Agreement shall
terminate as of the end of the month during which his death occurs, with no obligation for payment of any additional amounts. 
 (i)
Disability. If Employee, due to physical or mental illness, becomes so disabled as to be unable to perform substantially all of Employee’s duties for a continuous period of four months, either party may by notice terminate
Employee’s employment effective as of the last day of the calendar month during which such notice is given, with no obligation for payment of any additional amounts. 
 5. CHANGE IN CONTROL SEVERANCE BENEFITS. 
 (a) Change in Control. For purposes of this Agreement, a “Change in Control” shall mean: 
 (i) The consummation of a merger or consolidation of Motive with or into another entity or any other corporate reorganization, if persons who were not stockholders of Motive immediately prior to such merger, consolidation or other
reorganization beneficially own immediately after such merger, consolidation or other reorganization 50% or more of the voting power of the outstanding securities of each of (1) the continuing or surviving entity and (2) any direct or
indirect parent corporation of such continuing or surviving entity; or 
 (ii) The sale, transfer or other disposition of all
or substantially all of Motive assets; or 
 (iii) A change in the composition of the Board of Motive, as a result of which
fewer than 50% of the incumbent directors are directors who either (1) had been directors of Motive on the date 12 months prior to the date of the event that may constitute a Change in Control (the “original directors”)
or (2) were elected, or nominated for election, to the Board with the affirmative votes of at least a majority of the aggregate of the original directors who were still in office at the time of the election or nomination and the
directors whose election or nomination was previously so approved; or 
 (iv) Any transaction as a result of which any person
is the “beneficial owner” (as defined in Rule 13d-3 under the Exchange Act), directly or indirectly, of securities of Motive representing at least 50% of the total voting power represented by Motive’s then outstanding voting
securities. For purposes of this Paragraph (d), the term “person” shall have the same meaning as when used in Sections 13(d) and 14(d) of the Exchange Act but shall exclude (1) a trustee or other fiduciary holding securities under an
employee benefit plan of the Company or of a Parent or Subsidiary and (2) a corporation owned directly or indirectly by the stockholders of the Company in substantially the same proportions as their ownership of the Common Shares of the
Company. 
 A transaction shall not constitute a Change in Control if its sole purpose is to change the state of the Company’s
incorporation or to create a holding company that will be owned in substantially the same proportions by the persons who held Motive’s securities immediately before such transaction. 
  

					
		  	Page 4 of 6	  	

 (b) Immediately following a Change in Control, in lieu of any severance payments described in
Section 4(c), Motive shall pay to Employee, contingent on Employee signing a Release, a lump-sum amount equal to: 
 (i)
Employee’s aggregate Base Salary, less applicable withholdings and deductions, for a period of six months, or for a period equal to the number of months remaining in the term of this Agreement, whichever is greater; plus 
 (ii) Employee’s Target Bonus for the year of termination assuming for purposes thereof that full achievement of all performance
targets or metrics were met by both Employee and Motive during such year. 
 6. EMPLOYEE WARRANTIES
AND INDEMNITY. 
 (a) No Conflict. Employee represents and warrants that Employee is free to enter into
the terms of this Agreement and that Employee has no obligations to any other legal entity or otherwise that are inconsistent with any of its provisions. 
 (b) No Disclosure, Misuse, or Removal. Employee further represents and warrants that Employee: 
 (i) has not and will not disclose to Motive any confidential business information or trade secrets belonging to any other legal entity; 
 (ii) will not and does not intend to use any confidential business information or trade secrets belonging to any other legal entity in
connection with Employee’s employment with Motive; and 
 (iii) has not removed any books, papers, or records belonging
to any other legal entity, including, without limitation, any documents containing any confidential business information, business plans, confidential customer information, or confidential or proprietary information about any other legal
entity’s products or services. 
 (c) Indemnification. Employee further agrees that in the event of a breach of the foregoing
representations and warranties, Employee will indemnify Motive for any and all liability and losses including, without limitation, damages payable to third parties, consequential losses, lost profits, costs and attorneys’ fees, that Motive may
incur as a result of such breach. 
 7. ARBITRATION. Motive and Employee expressly agree that any dispute between them arising
out of or relating to this Agreement or its termination or any other aspect of Employee’s relationship with Motive or the termination of that relationship (including any contract or tort claims, or claimed violations of statute) shall be
settled by binding arbitration administered by the American Arbitration Association under its National Rules for the Resolution of Employment Disputes, and judgment upon the award rendered by the arbitrator(s) may be entered in any court with
jurisdiction. The terms of this Section 6 survive the termination of this Agreement by either party for any reason. 
 8.
MISCELLANEOUS 
 (a) Entire Agreement. This Agreement embodies the entire agreement between the parties with respect to
the subject matter hereof and supersedes all prior agreements and understandings, if any, between the parties regarding the subject matter hereof. To the extent there is any conflict between the provisions of this Agreement and any of Motive’s
personnel and/or payroll policies, the terms of this Agreement shall control. 
 (b) Modification. Both parties agree that neither has
the authority to modify or amend this Agreement unless the modification or amendment is in writing and signed by both of them. 
  

					
		  	Page 5 of 6	  	

 (c) Notice To Employee. Notice to Employee shall have occurred and be effective when:
(i) Employee receives actual notice, whether in writing or otherwise; and/or (ii) when a written notice is mailed via certified mail to Employee’s then-current address as reflected in Motive’s records. 
 (d) Notice To Motive. Notice to Motive shall have occurred and be effective when: (i) the Board receives written notice; and/or
(ii) when a written notice is delivered via certified mail to Motive’s then-current address. 
 (e) Severability. If any
provision of this Agreement is declared or found to be illegal, unenforceable or void, the remainder of this Agreement shall remain valid and enforceable to the extent feasible. 
 (f) No Waiver. Any waiver of any term of this Agreement by Motive shall not operate as a waiver of any other term of this Agreement, nor shall any
failure to enforce any provision of this Agreement operate as a waiver of Motive’s right to enforce any other provision of this Agreement. 
 (g) Successors. Employee’s obligations under the Agreement will be binding upon Employee’s heirs, executors, assigns, and administrators and will insure to the benefit of Motive, its subsidiaries, successors, and assigns.

 (h) Survival. Employee’s obligations under this Agreement will be binding upon Employee’s heirs, executors, assigns, and
administrators and will inure to the benefit of Motive, its subsidiaries, successors, and assigns. 
 (i) Proper Construction. The
language of all parts of this Agreement shall in all cases be construed as a whole according to its fair meaning, and not strictly for or against any of the parties. Moreover, the paragraph headings used in this Agreement are intended solely for
convenience of reference and shall not in any manner amplify, limit, modify or otherwise be used in the interpretation of any of the provisions hereof. 
 9. CHOICE OF LAW AND VENUE. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE SUBSTANTIVE LAWS OF THE STATE OF TEXAS. BOTH PARTIES EXPRESSLY CONSENT TO THE JURISDICTION OF THE STATE AND
FEDERAL COURTS LOCATED IN TEXAS. THE PARTIES FURTHER AGREE THAT THE EXCLUSIVE VENUE FOR THE RESOLUTION OF ANY DISPUTE RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT SHALL BE IN THE STATE AND FEDERAL COURTS LOCATED IN TRAVIS COUNTY, TEXAS. 

 IN WITNESS WHEREOF, Employee and Motive have executed this Agreement as of the Effective Date: 
  

									
	MOTIVE:	 		 	EMPLOYEE:
					
	By:	 	/s/ Alfred T. Mockett	 		 	By:	 	/s/ Richard Hanna
	Printed Name:	 	Alfred T. Mockett	 		 	Printed Name:	 	Richard Hanna
	Title:	 	Chairman and CEO	 		 		 	

  

					
		  	Page 6 of 6

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