Document:

exv10w34

 

Exhibit 10.34

PROMISSORY NOTE

			
	 	 	 
	Houston, Texas
	 	December 31, 2006

     For good and valuable consideration received, Remote Knowledge, Inc., (“Remote Knowledge”)
promises to pay to the order of Lockheed Martin Services, Inc., (“Lockheed Martin”), and its
successors or assigns, at the times and in the manner described in this Note, $385,000.00, (Three
hundred eighty-five thousand and 00/100 dollars) plus interest at the annual rate of 6% (six
percent), on the unpaid balance of this Note beginning on the date stated above, until the date of
payment of this Note in full. This Note shall mature on June 30, 2007 on which day the entire
unpaid balance, including all unpaid accrued interest, shall be due and payable in full.

     Installment payment schedule. This Note shall be paid in six monthly installments of not less
than $ 8,010.83 each toward principal plus all unpaid interest accrued on the unpaid balance of
this Note through the last day of each month. The amount of each installment payment and the day
each shall be due are shown on the schedule at Attachment “B” to this Note. Each installment shall
be due at Lockheed Martin’s offices at 595 Gemini Avenue, Houston, Texas 77058, or at such other
place agreeable to both parties, no later than 4:00 p.m. local time on each due date. The first
installment shall be due no later than 4:00 p.m. local time on December 31, 2006. Each succeeding
installment shall be due in the amount shown no later than 4:00 p.m. local time on the date shown
on Attachment “B”. The final payment which shall be the entire unpaid balance of this Note, in
full, including any unpaid accrued interest, shall be due at such offices no later than 4:00 p.m.
local time on June 30, 2007.

     Excess Interest. Remote Knowledge acknowledges that notwithstanding any provision in this
Note, this Note shall not require the payment of or permit the collection of any amount or rate of
interest which exceeds the maximum amount or rate of interest permitted under applicable law, also
known as Excess Interest. If any such Excess Interest is provided for or is adjudicated as being
provided for in this Note, Remote Knowledge shall not be obligated to pay any Excess Interest and
any Excess Interest that may have been received by Lockheed Martin shall either be applied as a
credit against any unpaid principal under the Note or refunded to Remote Knowledge.

     Prepayment. Remote Knowledge acknowledges that it may pay this Note in full or part at any
time or times before it is due in full without incurring liability for any penalty or premium.
Interest will cease to accrue on the amount paid as of the time of payment.

Collateral

     Pledge of collateral. To secure payment of this Note, Remote Knowledge pledges, assigns,
transfers, and grants to Lockheed Martin first liens and security interests in and upon all of the
collateral listed on Attachment “A” of this Note (“Collateral”). Remote Knowledge represents that
it has marketable title to all of the Collateral and that the Collateral is in the possession of
and under the sole control of Remote Knowledge.

Events of Default

     Any of the following shall constitute an Event of Default under this Note. Remote Knowledge
represents that, to its knowledge, none of the following described events of default, or any other
default on its part, exists at the time that Remote Knowledge gives this Note to Lockheed Martin.
However, if any of these events, or any other default, does exist and continues to exist or occurs
at any time in the future, Remote Knowledge acknowledges that such continuation or occurrence shall
constitute a default by Remote Knowledge.

     Failure to pay. Any failure by Remote Knowledge to pay to Lockheed Martin, when due, any
amount owing or required to be paid under this Note, and such failure shall continue for more than
five business days after written notice of such failure is given to Remote Knowledge by Lockheed
Martin.

     Failure to perform. Any failure by Remote Knowledge to perform any obligation or promise
described in this Note, and such failure shall continue for more than ten business days after
written notice of such failure is given to Remote Knowledge by Lockheed Martin.

     Impairment of Collateral. Any of the collateral listed in Attachment “A” becomes lost,
stolen, destroyed, or damaged beyond its normal use, or possession or control of the collateral
listed in Attachment “A” is transferred or removed in any way beyond the possession or control of
Remote Knowledge.

     Transfer or Dissipation of Assets of Remote Knowledge. Any of the following shall constitute
an Event of Default. (1) The legal or equitable title of a substantial portion of the assets of
Remote Knowledge are sold, conveyed, or transferred to anyone other than Lockheed Martin; (2) a
substantial portion of the assets of Remote Knowledge is transferred or removed in

1

 

any way beyond the possession and control of Remote Knowledge; or (3) the fair market value of a
substantial portion of the assets of Remote Knowledge substantially decreases for any reason.

     Event of Bankruptcy. Any of the following shall constitute an Event of Default. (1) A
proceeding under any bankruptcy, reorganization, insolvency, or receivership law or statute is
initiated, filed, or consented to by Remote Knowledge; (2) any such proceeding is filed against
Remote Knowledge and is not dismissed or withdrawn within sixty days thereafter; (3) Remote
Knowledge makes a general assignment for the benefit of creditors; (4) Remote Knowledge is adjudged
a bankrupt or insolvent; or (5) a trustee, receiver, custodian, guardian, or similar official is
appointed with authority over a substantial part of the assets of Remote Knowledge, or such
appointment is sought by Remote Knowledge.

Remedies of Lockheed Martin

     Remote Knowledge acknowledges that Lockheed Martin properly reserves to itself all remedies to
which it is or may become entitled to enforce against Remote Knowledge and that Lockheed Martin has
not waived any such remedy. Remote Knowledge acknowledges that upon any default by Remote
Knowledge, Lockheed Martin may declare the principal and interest on this Note to be immediately
due and payable in full, without presentment, demand for payment, or any notice or formality of any
kind, all of which are expressly waived by Remote Knowledge. Remote Knowledge further acknowledges
that upon any event of bankruptcy, as described above, all principal and interest shall
automatically become due and payable in full without any action on the part of Lockheed Martin.

     Non-waiver of remedies. Any right or remedy which Lockheed Martin may have under this Note or
under any law, custom, or business practice shall exist solely for the benefit of Lockheed Martin,
and no failure or delay, in whole or part, by Lockheed Martin to exercise any such right or remedy
shall waive or diminish Lockheed Martin’s right or discretion to exercise the same. No waiver of
any provision in this Note nor any consent to the departure by Remote Knowledge from any such
provision shall be effective unless it is stated in writing and signed by Lockheed Martin.

Costs of Collection and Enforcement

     Remote Knowledge agrees to reimburse Lockheed Martin for all costs and expenses, including
reasonable and necessary attorneys’ and legal expenses, which are incurred or experienced by
Lockheed Martin in collecting any payments due to it under this Note or enforcing any provisions of
this Note.

Non-assignment

     This Note shall be binding on and shall inure to the benefit of Lockheed Martin, Remote
Knowledge, and their respective successors and assigns. Lockheed Martin reserves the right to
sell, assign, or otherwise transfer, to any party, any or all of its rights and interests under
this Note, without notice to or consent from Remote Knowledge. Remote Knowledge agrees that it
shall not assign any of its rights or delegate any of its obligations under this Note, to any
party, without the prior written consent of Lockheed Martin.

Acknowledgments

     This Note constitutes the totality of the agreement between Remote Knowledge and Lockheed
Martin in connection with the debt and other matters evidenced by this Note. No other writings or
oral language may be used to interpret the language of this Note. Remote Knowledge acknowledges
that it consulted legal counsel and any other parties it deemed advisable before it signed this
Note and gave it to Lockheed Martin.

     Remote Knowledge acknowledges that it drafted this Note jointly with Lockheed Martin and that
both parties are equally responsible for the language chosen for this Note. Remote Knowledge
acknowledges that it has carefully examined the language in this Note and that none of the language
is vague or ambiguous.

     Remote Knowledge acknowledges that it signed this Note and gave it to Lockheed Martin freely
and voluntarily, without coercion or duress.

     This Note is signed on behalf of Remote Knowledge on the day written at the top:

	 	 	 	 	 	 	 
	 

	 	By:
	 	/s/ Randy S. Bayne  
	 	 
	 
	 

	 	Name:
	 	
Randy S. Bayne
	 	 
	 
	 

	 	Title:
	 	President	 	 
	 
	 

	 	Date:
	 	12/31/06	 	 

2

 

ATTACHMENT “A”

	 	 	 	 	 
	Rack 1	 	Equipment Description	 	Serial #
	Access Server

	 	Cisco AS5350
	 	tbd
	Switch

	 	Cisco WS-C2950-12
	 	0007ECA86900
	Switch

	 	Cisco WS-C2950T-24
	 	0007ECAE6740
	Switch

	 	Cisco WS-C2950-12
	 	0007ECA85400
	Local Director

	 	Cisco LDIR417
	 	tbd
	KVM Switch, Monitor/Key

	 	Compaq 8 Port Switch, TFT5600 RKM
	 	QN1CJTJ8B074
	Storage Works

	 	Compaq Storage Works FC-AL Switch 8 Port
	 	M70BFJ8263M5
	Firewall

	 	Compaq Proliant DL320
	 	R011000256/6J21JMN1Y006
	Raid Array

	 	Compaq Storage Works 4100 Raid Array
	 	D205DBX10016
	Web Server

	 	Compaq Proliant DL380
	 	D205JZG1M110
	Communication Server

	 	Compaq Proliant DL380
	 	D205JZG1L434
	Database Server

	 	Compaq Proliant DL580R01
	 	D203DYV1K215
	Application Server

	 	Compaq Proliant DL580R01
	 	D152DYV1K084

	 	 	 	 	 
	Rack 2	 	Equipment Description	 	Serial #
	Access Server

	 	Cisco AS5350
	 	tbd
	Switch

	 	Cisco WS-C2950-12
	 	0007ECA89980
	Switch

	 	Cisco WS-C2950T-24
	 	0007ECAE5DC0
	Switch

	 	Cisco WS-C2950-12
	 	0007EC071F40
	Local Director

	 	Cisco LDIR417
	 	tbd
	KVM Switch, Monitor/Key

	 	Compaq 8 Port Switch, TFT5600 RKM
	 	QN1CJTJ8L265
	Storage Works

	 	Compaq Storage Works FC-AL Switch 8 Port
	 	MF0BFJ82G3R9
	Firewall

	 	Compaq Proliant DL320
	 	R011000256/6J21JMN1Z005
	Web Server

	 	Compaq Proliant DL380
	 	D209JZG1K859
	Communication Server

	 	Compaq Proliant DL380
	 	D205JZG1M011
	Database Server

	 	Compaq Proliant DL580R01
	 	D203DYV1K066
	Application Server

	 	Compaq Proliant DL580R01
	 	D152DYV1K080

3

 

ATTACHMENT “B”

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	PD	 	 
	 	 	DUE	 	 	 	 	 	SCHEDULED	 	 	 	 	 	TOWARDS	 	CLOSING
	PMT	 	DATE	 	BEG BAL	 	PAYMENT	 	INTEREST	 	PRINCIPAL	 	BALANCE
	 
	1
	 	 	1/31/07	 	 	 	385,000.00	 	 	 	10,000.00	 	 	 	1,989.17	 	 	 	8,010.83	 	 	 	376,989.17	 
	2
	 	 	2/28/07	 	 	 	376,989.17	 	 	 	10,000.00	 	 	 	1,759.28	 	 	 	8,240.72	 	 	 	368,748.45	 
	3
	 	 	3/31/07	 	 	 	368,748.45	 	 	 	10,000.00	 	 	 	1,905.20	 	 	 	8,094.80	 	 	 	360,653.65	 
	4
	 	 	4/30/07	 	 	 	360,653.65	 	 	 	10,000.00	 	 	 	1,803.27	 	 	 	8,196.73	 	 	 	352,456.92	 
	5
	 	 	5/31/07	 	 	 	352,456.92	 	 	 	10,000.00	 	 	 	1,821.03	 	 	 	8,178.97	 	 	 	344,277.95	 
	6
	 	 	6/30/07	 	 	 	344,277.95	 	 	 	345,999.34	 	 	 	1,721.39	 	 	 	344,277.95	 	 	 	(0.00	)

4exv10w35

 

Exhibit 10.35

THIS DOCUMENT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST.
REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

CONTRACT FOR SUPPLY OF DEVELOPMENT, MANUFACTURING AND PROVISION FOR SATELLITE

COMMUNICATIONS SERVICES

BETWEEN

RAYMARINE plc.

AND

REMOTE KNOWLEDGE, INC.

December 14, 2006

 

 

THIS DOCUMENT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST. REDACTED
MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE
COMMISSION.

DEVELOPMENT, SERVICES AND SUPPLY

AGREEMENT

     This DEVELOPMENT, SERVICES AND SUPPLY AGREEMENT is made as of this 14th day of December, 2006
(the “Effective Date”), by and among RAYMARINE plc, a company incorporated under the laws
of England and Wales (“Raymarine”), having a principal place of business at Quay Point,
North Arbour Road, Portsmouth, Hampshire P06 3TD, United Kingdom and REMOTE KNOWLEDGE, INC., a
Delaware corporation (“RK”), having a principal place of business at 3657 Briarpark, Suite
100, Houston, TX 77042 (RK, together with Raymarine, the “Parties” and each individually a
“Party”).

RECITALS

     WHEREAS, Raymarine is in the business of developing goods and services relating to
recreational marine electronics; and

     WHEREAS, Raymarine desires to develop, market and distribute high speed data and voice
products for offering to its customers;

     AND WHEREAS, RK is in the business of developing in-motion and fixed communications platforms
with data management, content, and entertainment services for, inter alia, the consumer marine and
commercial maritime markets.

     NOW, THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is
hereby acknowledged, Raymarine and RK herby agree as follows:

ARTICLE I

DEFINITIONS

     SECTION 1.01. Defined Terms. Capitalized terms used and not otherwise defined herein
shall have the meaning assigned to such terms in Exhibit A.

     SECTION 1.02. Other Definitional Matters. Definitions in this Agreement apply equally
to the singular and plural forms of the defined terms. The words “include” and “including” shall be
deemed to be followed by the phrase “without limitation” when such phrase does not otherwise
appear. The terms “herein,” “hereof’ and “hereunder” and other words of similar import refer to
this Agreement as a whole and not to any particular section, paragraph or subdivision. All article,
section, paragraph, clause, exhibit or schedule references not attributed to a particular document
shall be references to such parts of this Agreement.

ARTICLE II

GENERAL RESPONSIBILITIES

     SECTION 2.01. Responsibilities. RK shall generally be responsible for the design,
development and manufacturing of the GEO Mobile Router and for all of the activities necessary to
provide the Services under this Agreement. Raymarine shall be generally responsible for marketing,
sales and distribution of the GEO Mobile Terminal and for the procurement and inventory of the STV
Antennae, [******]. The Parties’ specific responsibilities as they relate to this Agreement
include, but are not limited to the following:

          (a) Remote Knowledge Responsibilities. RK shall be responsible for providing the
following development, design, manufacturing and service functions, all in accordance with the
terms and conditions of this Agreement:

               (i) Product Development

	 	(A)	 	Design and development of GEO
Mobile Router
	 
	 	(B)	 	Development of [******]
	 
	 	(C)	 	Identification and qualification
of suppliers of the [******]

               (ii) Communication Services

	 	(A)	 	Global cellular communications
management
	 
	 	(B)	 	Satellite bandwidth management
	 
	 	(C)	 	Inroute carrier management

 

 

THIS DOCUMENT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST.
REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

	 	(D)	 	Teleport operations management
	 
	 	(E)	 	Teleport facilities and
redundancy management

               (iii) Network Operations

	 	(A)	 	Network administration
	 
	 	(B)	 	Co-location facilities management
	 
	 	(C)	 	Network redundancy management

               (iv) Data Management and Content Development

	 	(A)	 	Database management
	 
	 	(B)	 	Interface access control
	 
	 	(C)	 	[******] content management

               (v) Service and Support

	 	(A)	 	Web support
	 
	 	(B)	 	Email support
	 
	 	(C)	 	Telephone support
	 
	 	(D)	 	Customer billing
	 
	 	(E)	 	Services activation

               (vi) GEO Mobile Router Manufacturing

	 	(A)	 	Manufacturing identification and
management
	 
	 	(B)	 	Component sourcing
	 
	 	(C)	 	Environmental testing
	 
	 	(D)	 	Production and Inventory
management
	 
	 	(E)	 	Supply of user manuals
	 
	 	(F)	 	Warranties and returns
	 
	 	(G)	 	Tooling
	 
	 	(H)	 	Mechanical design
	 
	 	(I)	 	Manufacturing Specifications

          (b) Raymarine’s Responsibilities. Raymarine shall be responsible for providing the
following marketing, sales, distribution and procurement functions, all in accordance with the
terms and conditions of this Agreement:

               (i) Supplier Management and Purchasing 

	 	(A)	 	Scheduling, raising Purchase
orders and ‘day to day’ management of preferred suppliers of STV
Antenna and [******].

               (ii) Marketing and Branding 

	 	(A)	 	Brand positioning and product
naming
	 
	 	(B)	 	Advertising
	 
	 	(C)	 	Sales collateral
	 
	 	(D)	 	User manual generation and
packaging development

                   (iii) Sales and Distribution

	 	(A)	 	Management of Inventory
distribution
	 
	 	(B)	 	Development and management of
[******]
	 
	 	(C)	 	Development and management of
pricing programs
	 
	 	(D)	 	Dealer training and support

               (iv) Service and Support 

	 	(A)	 	Field installation training and
support
	 
	 	(B)	 	Hardware warranty and return
management

2

 

THIS DOCUMENT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST.
REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

ARTICLE III

PRODUCT DEVELOPMENT AND TESTING; LICENSE

     SECTION 3.01. Development. RK shall design, develop and have the Products
manufactured in accordance with the terms and conditions set forth in this Agreement. Neither Party
shall make or approve any changes or modifications to the Products or Product Specifications
without the prior written approval of the other Party. To the extent that either Party desires to
make any such changes or modifications, such changes or modifications shall only be made in
accordance with the provisions of Section 4.05.

     SECTION 3.02. Resources. RK shall appoint sufficient, experienced and qualified staff
to perform all design, development and manufacturing obligations required to be performed by RK
pursuant to this Agreement and, unless otherwise set forth in this Agreement, provide, at its sole
expense, all staff and resources necessary to perform such obligations.

     SECTION 3.03. Testing and Approval Provisions.

          (a) Raymarine Testing Obligations. Raymarine shall be responsible, at its expense,
for defining the scope of testing required for the Products and for performing (or causing to be
performed) documentation and evaluation of all testing and quality data as set forth in
Appendix H (the “Testing and Approval Provisions”). Raymarine shall, upon
completion to Raymarine’s satisfaction of each phase of the Testing and Approval Provisions, notify
RK in writing of Raymarine’s acceptance and approval of such phase in the manner set forth in
Appendix H (in each case, “Sign Off”). Notwithstanding Raymarine’s responsibility to cover
all expenses related to the documentation, evaluation and testing of the Products in accordance
with this Section 3(a), it is agreed by RK that in the event that additional testing rounds are
required to be undertaken by Raymarine as a result of a defect or mistake in the design,
functionality or manufacture of the Product, where such defect or mistake is the fault of RK or the
Contract Manufacturer, the cost of such additional testing rounds shall be at RK’s sole expense.

          (b) RK Testing Obligations. RK shall be responsible, at its expense, for performing
(or causing to be performed), documenting and evaluating all testing in order to confirm that the
Products and/or Services meet the Type Acceptance Requirements as described in Appendix A.

          (c) Testing Systems (Raymarine).

               (i) Raymarine shall fund such GEO Mobile Routers required in connection with Raymarine’s
initial testing of the GEO Mobile Platform; provided however, that Raymarine shall not
require more than six (6) GEO Mobile Routers for this purpose;

               (ii) Raymarine shall fund such GEO Mobile Routers required in connection with Raymarine’s full
product assurance testing of the GEO Mobile Platform; provided however, that Raymarine
shall not require more than Twenty-Eight (28) such GEO Mobile Routers for this purpose;

               (iii) RK shall fund such quantities of GEO Mobile Routers deemed reasonably necessary by
Raymarine for testing purposes pursuant to Section 3(a) (and in addition to Section 3(c)(i) and
(c)(ii); provided however, that RK shall not be required to provide more than five (5) GEO
Mobile Routers for each sample submission, and Raymarine shall request not more than 3 sample
submissions; and

               (iv) Raymarine shall fund all other system requirements (STV45 or STV60, [******]) that are
required for their own testing purposes.

          (d) Testing Systems (RK). RK shall be responsible for all the costs associated with
the procurement, production and delivery of the GEO Mobile Routers necessary to validate the
performance of the product during the development phase, except:

               (i) such carry-over components from the GPM400 as may be reasonably requested by RK in
connection with the design and development (but not the manufacturing) of the GEO Mobile Router
which will be funded and supplied by Raymarine; provided however, that Raymarine shall not
be required to supply more than two (2) GPM400s for this purpose.

               (ii) RK shall fund all other system requirements (STV45 or STV60, [******]) that are required
for their own testing purposes.

3

 

THIS DOCUMENT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST.
REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

          (e) Communications Services for Testing Purposes. RK is solely responsible for all
costs associated with the provision and delivery of Communications Services to Raymarine for
testing purposes pursuant to Section 3.03(a); provided, however, that RK shall not be required to
provide more than 30 such subscriptions at any one time. RK may limit subscriptions in order to
stay within budgeted cost, provided such limits do not compromise the effectiveness of such
testing. The Parties will work in good faith to establish specific testing timeframes and dates for
this purpose.

          (f) Denial of Sign-Off. Notwithstanding any other provision herein, Raymarine may
deny Sign Off if, in Raymarine’s sole opinion:

               (i) the Products and/or Communications Services do not comply with the applicable Product
Specifications or applicable Type Acceptance Requirements;

               (ii) the Products are defective in material, presentation or workmanship;

               (iii) the Products are not fit for the purpose previously established by Raymarine and
communicated to RK;

               (iv) the Products are not of satisfactory quality; and/or

               (v) the Communications Services have not been delivered by RK in accordance with the Service
Level Requirements.

     SECTION 3.04. Intellectual Property.

          (a) Ownership of Raymarine Intellectual Property. RK understands that in connection
with the development of the Products, Raymarine may be utilizing certain Intellectual Property
developed and currently used by Raymarine for its existing products and applications, and that
Raymarine has not and will not compromise any of its right, title and interest in and to such
Intellectual Property in connection with the development and manufacturing of the Products or the
Services or in the operation of this Agreement. Accordingly, all Intellectual Property, including,
without limitation, all inventions, discoveries, processes, products, formulae, plans,
specifications, patents, trademarks, copyrights, applications, materials, trade secrets, computer
data, drawings, tracings, prints, information, and designs, all software code (including all source
codes and algorithms), software documentation and any improvements, modifications or enhancements
thereto (collectively, the “Intellectual Property Rights”), previously, now or hereafter,
in Raymarine products or developed by or otherwise belonging to Raymarine or its affiliates, and
including without limitation, any Intellectual Property Rights invented or developed to permit or
improve the use of the Products in conjunction with Raymarine products, shall be considered
proprietary information of and remain the sole property of Raymarine (“Raymarine Intellectual
Property”). No right or license is or will be granted by Raymarine to RK to use any Raymarine
Intellectual Property for any reason unless there is a written license specifying such rights of
use signed by an authorized officer of Raymarine. For the avoidance of doubt, to the extent any
Raymarine Intellectual Property becomes incorporated into the Products or Services, including
without limitation (i) any hardware and/or software applications of Raymarine that may facilitate
communication between the Products and any other Raymarine and/or third party products or systems
and/or (ii) trade names, design, logos, branding and trademarks of Raymarine, such Raymarine
Intellectual Property will remain the sole and exclusive property of Raymarine and RK shall have no
right or license whatsoever to market any products or services containing any Raymarine
Intellectual Property without a written license specifying such rights signed by an authorized
officer of Raymarine. RK agrees not to use any Raymarine Intellectual Property in the Products
without Raymarine’s prior written consent and license. Upon request, RK agrees to promptly execute
any documents or instruments Raymarine requests in order to confirm Raymarine’s sole ownership in
and to any Raymarine Intellectual Property.

          (b) Ownership of RK Intellectual Property. Raymarine acknowledges and agrees that RK
may be utilizing certain Intellectual Property Rights developed and currently used by RK and that
RK will not compromise any of its right, title and interest in and to such Intellectual Property
Rights in connection with the development and manufacturing of the Products or in the operation of
this Agreement. Accordingly, all Intellectual Property Rights previously, now or hereafter
developed by or otherwise belonging to RK, including any Intellectual Property Rights invented
or developed solely by RK (and containing no Raymarine Intellectual Property) in connection with
the development of the Products and/or during the term of this Agreement, shall be considered
proprietary information of and remain the property of RK (“RK Intellectual Property”). For
the avoidance of doubt, the Parties agree that RK shall retain all rights, title and interests in
and to (i) the GEO Mobile Router including, without limitation, the design, all software (including
all source codes), content; software documentation, compilations of data and data structures
deliverables, development tasks, Product Specifications, source code, data base design, documents,
analyses, and data developed by RK prior to the Effective Date of this Agreement; and (ii) any
improvements, modifications or

4

 

THIS DOCUMENT HAS BEEN REDACTED AND IS THE SUBJECT OF A CONFIDENTIAL TREATMENT REQUEST.
REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

enhancements to the GEO Mobile Router made solely by RK without any
Raymarine Intellectual Property during the Term of this Agreement.

          (c) If during the Term of the Agreement, the parties jointly develop any Intellectual Property
Rights, then such Intellectual Property Rights (to the extent, and only to the extent not
containing any RK Intellectual Property or any Raymarine Intellectual Property) shall be jointly
owned, and each party shall have the right to use, develop, license and transfer such Intellectual
Property Rights, subject to the exclusivity provisions in this Agreement.

     SECTION 3.05. License.

          (a) License and Appointment. As of the Effective Date and for the Term of this
Agreement, RK grants to Raymarine an exclusive, global right, appointment and license (the
“License” to market, offer, sell, brand and distribute the Products and Services (as
defined in Exhibit A) in and to the Marine Markets as RK’s exclusive global distributor and
dealer of the Products and Services in the Marine Markets. Raymarine hereby accepts such
appointment and License.

          (b) Exclusivity Covenants (RK). During the Term of the Agreement, RK shall not (i)
appoint any other distributors, representative or agents of any kind, that RK knows or has reason
to believe intend to directly or indirectly market, offer, sell or distribute the Products or
Services in or to Marine Markets; (ii) grant a license or otherwise transfer rights in its
Intellectual Property to another Person that RK knows or has reason to believe intends to directly
or indirectly market, offer, sell or distribute the Products in or to the Marine Markets; (iii)
market, offer, sell or distribute the Products or the Services in or to the Marine Markets, either
directly or indirectly through any other Person or under any other brand; (iv) license, assign, or
transfer the Services to any Person other than Raymarine without Raymarine’s written consent; or
(v) repackage the GEO Mobile Platform under another brand and offer, market, sell or distribute in
or to the Marine Markets.

     SECTION 3.06. Licensing Fee. In consideration for the grant of the License to it by
RK, and subject to the terms and conditions set forth herein, Raymarine will pay RK a one-time fee
of US $250,000 (the “Licensing Fee”), which shall be due and payable in installments as
follows:

          (a) $62,500 on the Effective Date.

          (b) $62,500 upon achieving Milestone 2 as set forth in “Appendix H”.

          (c) $62,500 upon achieving Milestone 3 as set forth in “Appendix H”.

          (d) $62,500 upon achieving Milestone 4 as set forth in “Appendix H”.

     For the purposes of this Section 3.06, the determination of whether the applicable Milestone
has been achieved shall be in accordance with the Testing and Approval Provisions.

     SECTION 3.07. Territories. RK shall provide service coverage under the terms of this
Agreement in two initial geographic territories as described in “Appendix I” (collectively,
the “Territories”). Additional service coverage may be provided in additional Territories
in accordance with “Appendix I”.

     SECTION 3.08. Outroute Development Contribution. Subject to the limitations and caps
set forth in this Section 3.08, Raymarine agrees to pay RK, on a quarterly basis, commencing on the
initial purchase by RK of Outroute Space Segments intended for resale to consumer/commercial
customers an amount equal to 50% of the direct costs incurred each quarter thereafter by RK for the
Outroute Space Segment (collectively, the “Outroute Development Fees”); provided,
however, that

          (a) the total aggregate amount of Outroute Development Fees due from and payable by Raymarine
shall in no event exceed $25,000 in the aggregate (the “Maximum Outroute Contribution”);

          (b) Raymarine shall not be required to remit or pay any additional Outroute Development Fees
once the number of activated GEO Mobile Units reaches five hundred (500), regardless of whether the
Maximum Outroute Contribution has been paid by Raymarine at such time;

          (c) [******]; and

          (d) RK shall invoice Raymarine monthly for all Outroute Development Fees incurred during the
prior month, with an initial due date of the second day of the month following the commercial
launch of the GEO Mobile Service.

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     SECTION 3.09. Software, Hardware, Manufacturing, and Services Escrow. The Parties
acknowledge and agree that it is critical that Raymarine have continued and uninterrupted access to
the proprietary technology of RK as it relates to the development of the Products, and the
operation of the Communications Services, in order for Raymarine to provide continued support of
the Products and Communications Services should RK be unable to do so for any reason. Accordingly,
the Parties will, in conjunction with this Agreement, and not later than January 31, 2007 (or such
later date as may be agreed upon by the Parties), enter into a Software, Hardware, Manufacturing
and Services Escrow Agreement in a form that is mutually satisfactory to both Parties and to the
chosen escrow service provider (the “Escrow Agreement”). Upon execution and delivery of the
Escrow Agreement by all applicable parties, the Escrow Agreement shall constitute “Appendix
C” of this Agreement.

ARTICLE IV

MANUFACTURING AND DELIVERY

     SECTION 4.01. Contract Manufacturer. During the Term of this Agreement, RK shall
manufacture and test the Products (or cause the Products to be manufactured and tested) in
accordance with the Manufacturing Specifications. During this time, RK will maintain manufacturing
records in accordance with best industry standards. All Inventory and equipment required in
connection with such manufacture and testing will be acquired or supplied by RK pursuant to the
Manufacturing Specifications. RK shall be responsible for the identification, evaluation, selection
and performance of any outsourced third party manufacturer, engaged or used by RK in connection
with Product manufacturing and testing. Within thirty (30) days of the Effective Date of this
Agreement, RK shall present Raymarine with a minimum three (3) third party manufacturers that have
been approved by RK for this purpose. Raymarine shall review and audit such proposed third party
manufacturers and shall, within (30) days from date of such initial submission by RK, either
confirm one such third party manufacturer, or advise RK in writing that Raymarine has not confirmed
any such proposed third party manufacturer, in which case, RK shall propose such additional third
party manufacturers to Raymarine until Raymarine so confirms and approves one (hereinafter, the
“Contract Manufacturer”). RK shall be solely responsible for the Contract Manufacturer’s
performance. Following such appointment, RK may replace the Contract Manufacturer, but only with
the prior written consent of Raymarine, which consent shall not be unreasonably withheld.

     SECTION 4.02. Delivery.

          (a) All Products shall be delivered in accordance with an applicable Purchase Order. Delivery
of Products to Raymarine’s nominated distribution points shall be F.O.B. destination, shipped via
Raymarine’s choice of transportation at no cost to RK. Title to all Products shall pass to
Raymarine upon delivery to a common carrier. RK shall deliver all Products on or before the
mutually agreed upon date set forth in the Purchase Order. RK shall assist Raymarine in arranging
any desired shipping and insurance (in amounts that Raymarine shall determine). All costs of
shipping, insurance and freight and customs, duties, taxes and other expenses relating to such
transportation and delivery shall be at Raymarine’s expense. If circumstances arise that prevent RK
from timely delivery of Products, RK shall immediately notify Raymarine of the nature of the
problem, the methods taken to overcome the problem and the estimated time of delay. It is critical
to Raymarine that delivery timeframes are adhered to. If RK fails (or notifies Raymarine that it
anticipates failing) to arrange for delivery of the Products in the timeframe set forth in the
applicable Purchase Order (other than due to an event of Force Majeure), then, without limit to any
other remedy which Raymarine might have, Raymarine may:

               (i) reschedule delivery dates for such Products by given written notice of such rescheduling
to RK;

               (ii) at no cost to Raymarine, require the RK to arrange for the Products to be delivered
within (or as close as possible to) the original timeframe using an alternative mode of transport;
or

               (iii) at no cost to Raymarine, return the Products to RK.

          (b) If at any time Raymarine requests delay in delivery of any shipment against a Purchase
Order and, RK agrees to the request, RK may store the Products upon completion of manufacture and
charge to Raymarine an agreed per pallet cost. However, if such delay is less than one month no charges shall apply. If, as a
result of RK’s own circumstances, expedited delivery is required, RK is responsible for all costs
associated with such expedited services.

     SECTION 4.03. Finished Goods Inventory. Should Raymarine choose to establish a
finished goods inventory at RK, all Products destined for such finished goods inventory shall be
invoiced to Raymarine upon delivery. Any storage charges for Product remaining in such finished
goods inventory over thirty (30) days will be established on a mutually agreement in writing by the
Parties.

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     SECTION 4.04. Acceptance. Notwithstanding any prior inspection or payment by
Raymarine, Raymarine may reject any portion of any shipment of Products that do not conform to the
Manufacturing Specifications as determined solely by Raymarine following quality control tests
and/or inspection. Any Products rejected by Raymarine shall be returned to RK, at RK’s expense,
provided that (a) Raymarine obtains a Return Material Authorization (“RMA”) from RK
prior to returning the Products; (ii) the Products are shipped back to RK within sixty (60)
calendar days of the date the Product was delivered to Raymarine; and (iii) any inspection report
or failure analysis conducted by Raymarine in connection with such rejected Product accompanies the
returned Product or is otherwise provided to RK. In each case, RK shall provide Raymarine with a
RMA promptly upon request. At RK’s option and expense, any returned Products shall be repaired or
replaced by RK within ten (10) business days of receipt by RK of such returned Products.

     SECTION 4.05. Engineering Changes/Obsolescence.

          (a) Engineering Changes. No changes or alterations shall be made to the design, form,
fit, function of any Product or any of the Manufacturing Specifications without first complying
with this Section 4.06.

               (i) RK or Raymarine shall first request changes or alterations to the design, form, fit,
function of a Product or any of the Manufacturing Specifications by providing written notice to the
other Party of such proposed changes or alterations. Within ten (10) business days of receipt of
such notice from the Party requesting the changes or alterations, the Party receiving such notice
shall provide an initial response about the acceptability of such changes or alterations to the
requesting party. Raymarine, in its sole discretion, may require that an “Engineering Change
Request” for the proposed change or alteration, by requesting the same either in the notice or
in the response, as applicable.

               (ii) In the event that Raymarine does not require an Engineering Change Request for a proposed
change or alteration, and the Parties agree upon such requested change or alteration, such change
or alteration shall be promptly implemented by RK provided that the parties evidence their
agreement in a writing signed by both Parties.

               (iii) In the event that Raymarine provides or requires RK to provide an Engineering Change
Request for a proposed change or alteration, for each such Engineering Change Request, RK shall
provide an Engineering Change Analysis to Raymarine within five (5) business days of the date of
any Engineering Change Request, if such proposed changes or alterations may affect the per-unit
price and/or delivery of a Product (including the cost of any special components made obsolete, the
cost of reworking existing Products still in RK’s possession and also any cost reductions). In the
event the parties agree upon the requested change or alteration and the appropriate adjustment,
such change or alteration shall be implemented provided that the parties evidence their agreement
in an “Engineering Change Order.” No Engineering Change Requests will be binding on either
Party until expressly accepted by the issuance and acceptance of an Engineering Change Order.

               (iv) The implementation of any change or alteration in the Manufacturing Specifications or the
design, form, fit or function of a Product pursuant to an Engineering Change Order shall be at the
sole expense of the Party requesting such change or alteration; provided, however, that if
such request is made by one Party as a result of the other Party’s non-conformance with the design,
form, fit, function or Manufacturing Specifications of the Product, the cost of the alteration
requested in such Engineering Change Order shall be borne by the Party at fault. For clarification,
if such non-conformance is the fault of the Contract Manufacturer, such fault shall be deemed to be
the fault of RK for the purposes of this Section 4.05(a)(iv). If components affected by an
Engineering Change Order are already assembled into a Product, RK will, at the expense of the Party
who is at fault for the requested Engineering Change Order, rework the assemblies to meet the
Engineering Change Order changes.

          (b) No Obsolescence Responsibility. Raymarine shall have no responsibility or
liability for issues associated in any way with component obsolescence for the Products, [******]
or other non-Raymarine components. Any related notification, rework, or retesting for the GEO
Mobile Platform and the management of its processes shall be the responsibility of RK.

     SECTION 4.06. Price.

          (a) Generally. The price for each Product shall be the written quote to Raymarine
based on the Forecast submitted by Raymarine to RK. RK shall charge Raymarine not more than RK’s
actual cost as a straight pass through for the Products from the Contract Manufacturer.

          (b) Price Amendments. Only a Raymarine commodity buyer or procurement manager may
make or agree amendments to a Purchase Order or any other type of commitment(s) and expenditure on
behalf of Raymarine. Raymarine is not responsible for any expenditure made without authorization
and without express prior agreement in writing.

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          (c) Bill of Materials. RK shall use best efforts to reduce the Bill of Materials once
the price for the Product has been set. RK shall share equally with Raymarine in any reduction made
to the Bill of Materials. As part of this cost reduction effort, RK shall meet with the Contract
Manufacturer on a quarterly basis to discuss ways to reduce manufacturing costs. Additionally, RK
shall meet quarterly with its internal engineering staff in order to discuss opportunities to
design out additional cost in the future. Any such change in cost (after the initial price for the
Product has been set) shall be documented in an Engineering Change Order approved by the Parties.

     SECTION 4.07. Purchase Orders. During the Term of this Agreement, Raymarine shall
provide RK with written orders to be delivered at a specific time and price, (the “Purchase
Order”). RK’s undertaking of performance pursuant to a Purchase Order shall be deemed to
signify RK’s acceptance of such Purchase Order. Once accepted by RK, each Purchase Order shall be
binding on Raymarine, shall be non-cancelable and shall be governed by the terms and conditions of
this Agreement, irrespective of any conflicting, contrary or additional terms which may be set
forth in such Purchase Order.

     SECTION 4.08. Non-Recurring Engineering Cost. In order to manufacture the GEO Mobile
Router, RK will from time to time incur a certain “Non-Recurring Engineering Costs” which
include but are not limited to injection mold tooling costs, bed of nails fixture costs, printed
circuit board setup charges, production test set programming charges, pick and place programming
charges, solder paste stencil costs, and other production tooling and setup charges. Raymarine
agrees to reimburse RK for up to $225,000 of Non-Recurring Engineering Costs (collectively, the
“Raymarine NRE Cost Obligation”). The Raymarine NRE Cost Obligation shall be billed to
Raymarine at RK’s actual cost and in no event shall any portion of the Raymarine NRE Cost
Obligation be due or payable before January 2, 2008.

     SECTION 4.09. Forecasts. In order to obtain best pricing and permit the Contract
Manufacturer to schedule Inventory procurement, Raymarine shall provide RK with a non-binding 12
month forecast which gives approximate order and release dates as well as expected volume for such
releases for such 12 month period (the “Forecast”).

     SECTION 4.10. Schedule Changes. Raymarine may change all or any portions of the
scheduled delivery set forth in the Forecast, upon written notification to RK, subject to the
following terms:

          (a) From thirty-one (31) to sixty (60) calendar days prior to the scheduled delivery date,
Raymarine may reschedule not more than fifty percent (50%) of the proposed shipment to be shipped
up to thirty (30) calendar days from the original scheduled delivery date (the “Rescheduled
Date”). The balance of the shipment must be shipped within thirty (30) days of the Rescheduled
Date.

          (b) From sixty-one (61) to ninety (90) calendar days prior to the scheduled delivery date,
Raymarine may reschedule up to one hundred percent (100%) of the proposed shipment to be shipped up
to sixty (60) calendar days from the original scheduled delivery date.

          (c) In the event that Raymarine desires to increase quantities of Products scheduled for
delivery beyond thirty (30) calendar days of the scheduled delivery date, RK will use commercially
reasonable best efforts to accommodate the desired increases.

     SECTION 4.11. Minimum Order Quantity Inventory. RK and Raymarine shall initially
agree upon and maintain an approved listing of Inventory that is procurable only in minimum
quantities that exceed the quantities required for the Raymarine Forecast as initially established
and may be modified in writing from time to time by the Parties in accordance with this Agreement.
The Parties shall review this listing from time to time, and at least on a quarterly basis.

     SECTION 4.12. Long Lead Time Inventory. RK and Raymarine shall initially agree upon
and maintain an approved listing of Inventory, which requires a longer time to procure than the
time from Purchase Order acceptance to production start time (“Long Lead Time Inventory”).
The Parties shall review the listing of Long Lead Time Inventory, at least, on a quarterly basis
and make changes as mutually agreed upon.

     SECTION 4.13. Raymarine Property. All tooling and/or equipment supplied by Raymarine
(“Raymarine Property”) or developed or procured by RK pursuant to this Agreement shall
remain the property of Raymarine and shall (i) be clearly marked or tagged as the property of
Raymarine, (ii) be and remain personal property, and not become a fixture to any real property,
(iii) be subject to inspection by Raymarine at any time, (iv) be used only in filling purchase
orders from Raymarine, (v) be kept free by RK of liens and encumbrances, (vi) not be modified in
any manner by RK without the prior written approval of Raymarine and (vii) be maintained by RK.
Raymarine shall retain all rights, title and interest in the Raymarine Property and RK agrees to
treat and maintain the Raymarine Property with the same degree of care as RK uses with respect to
its own valuable equipment. Raymarine shall determine the manner and procedure for returning the
Raymarine Property, and shall pay the corresponding freight costs. RK waives any legal or equitable
right it may have to withhold or set off against any Raymarine

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Property, and RK agrees to execute all documents, or instruments evidencing Raymarine’s ownership of the Raymarine Property as
Raymarine may from time to time reasonably requested. Raymarine Property shall be kept at RK’s risk
and insured by RK in amounts equal to its full insurable replacement value at RK’s cost with loss
payable to Raymarine. RK shall furnish to Raymarine certificates or memoranda of the insurance
required by this paragraph and renewals thereof promptly upon request.

     SECTION 4.14. Production.

          (a) RK shall, and RK shall require the Contract Manufacturer to, operate in accordance with
requirements of the Quality Plan or agreed equivalent (the “Quality Plan”) provided by RK
to Raymarine in writing prior to Approval to Manufacture Sign Off. RK will ensure that the Contract
Manufacturer complies with the Quality Plan and with all Laws relating to the subject matter of
this Agreement. RK shall immediately communicate in writing to Raymarine, any change of
compliance/non-compliance by RK or Contract Manufacture to the Laws or the Quality Plan.

          (b) RK will make all reasonable efforts not to use any components with a known life
expectancy. If such components are used, (i) their use must be approved in advance by Raymarine and
(ii) they must be used promptly and in such a manner as will enable them to be used in the Products
for at least the warranty period of the Products referred to below.

          (c) RK shall, and RK shall require the Contract Manufacturer to, apply unique serial numbers
or other identifiers to each of the Products and/or its packaging in the format required by
Raymarine. In such case, if any changes are made to the production of the Products (whether
initiated by Raymarine or RK), which result in changes to the sequence of serial numbers, then RK
will promptly, in advance, notify Raymarine of such changes. Without the prior written agreement of
Raymarine, RK or Contract Manufacturer shall not change, alter or modify:

               (i) the manufacturing process for the Products; or

               (ii) the manufacturing equipment;

               (iii) the manufacturing plant and/or location; or

               (iv) the Contract Manufacturer.

     SECTION 4.15. Warranty/Remanufacture.

          (a) RK warrants that for 27 months from date of sale to Raymarine the Products will:

               (i) comply with all Manufacturing Specifications;

               (ii) be free of defects in material, workmanship or design;

               (iii) be fit for its normal purpose or any other purpose set forth in the applicable Product
Specification;

               (iv) be capable of being used without causing death, injury, loss or damage;

               (v) Comply with any British or other national standard and any origin or safety marking
requirements of the United Kingdom, the United States of America, the European Community and of any
other country into which the Products are to be imported or delivered, set forth in the applicable
Product Specification or otherwise in writing prior to full production of the Products;

               (vi) Conform to European Union Directives (i) Waste Electrical and Electronic Equipment (WEEE)
(2002/96/EC), and (ii) Restriction Of use of certain Hazardous Substance in Electrical and
Electronic Equipment (RoHS) (2002/95/EC), prior to the implementation or effective date of such
directives or statutory requirements

          (b) Where RK’s warranty is breached by Epidemic Failure, then the terms in Section 4.16 apply.

          (c) Raymarine or its dealer may, at Raymarine’s sole option, ship back to RK (at RK’s
cost) any Products that do not comply with the warranty set out in this Section 4.15.

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          (d) In addition to the indemnification obligations of RK in Section 10.01 of this
Agreement, RK shall indemnify and hold Raymarine harmless for all liabilities arising out of or
relating to the recall of, or corrective action to, any Product pursuant to any applicable
governmental authority or end-user, to the extent arising out of a breach of RK’s warranty in this
Section 4.15 or any Epidemic Failure.

     SECTION 4.16. Epidemic Failure. An Epidemic Failure means a failure equal to or more
than 2% of any one month’s delivery due to a defect in a specific part or sub assembly of the
Products. In the event of an Epidemic Failure arising within 27 months of the date of delivery to
Raymarine or 24 months from Date of Activation, RK shall repair or replace, free of charge,
Products which have become defective. RK will provide 100% of the on board labour associated with
such repair for 2 years from the Date of Activation. In the event that RK is unable to repair or
replace Products which have so failed within a time period reasonably specified by both Parties,
Raymarine may at its option but at RK’s cost return the Products to RK in return for a full credit
of the price paid by Raymarine and Raymarine may terminate any outstanding Purchase Order in
respect of any of the same Products. RK shall not be responsible or liable for an Epidemic Failure
in the components issued by Raymarine to RK or for any Epidemic Failure inherent from Raymarine’s
Manufacturing Specification.

ARTICLE V

SERVICES

     SECTION 5.01. Services. During the Term of this Agreement, and for an additional five
(5) years after the date of any expiration or termination of this Agreement, for so long as any
such customer has Active Service and is in good standing, RK will provide the Services to Raymarine
GEO Mobile Customers.

     SECTION 5.02. Support Services, Communication Services and Content Services.

          (a) Provision for Support Services. RK shall be solely responsible for personnel,
contract services, telephone systems, computer hardware and software, and all other things required
to supply the Support Services.

          (b) Provision for Communication Services. RK shall be solely responsible for
procuring and managing both satellite and cellular bandwidth necessary in order to deliver the
Communications Services to Raymarine GEO Mobile Customers. RK will also develop, supply, support
and manage all primary and redundant satellite and cellular communications operations on a 24/7/365
basis in order to provide and maintain the quality as set forth on Appendix D.

          (c) Provision for Content Services. RK shall be solely responsible for personnel,
software, hardware and all other things required to deliver Content Services set forth on
Appendix G.

          (d) Service Quality Control. The Services shall be provided in a timely,
professional, and workmanlike manner using sufficient numbers of RK personnel who are trained,
experienced and qualified. Without limiting the foregoing, RK will provide the Services (or ensure
that any third party that it contracts with shall provide the Services) at a level of quality and
responsiveness acceptable at all times to Raymarine and in all cases at a level that meets or
exceeds highest industry standards. The Parties agree that they shall work in good faith during the
Term of this Agreement to establish a quality control program applicable to the Services.

     SECTION 5.03. Fees and Billing.

          (a) Fees. The initial Service Fees to be charged by RK to Raymarine GEO Mobile
Customers for Communications Services are as set forth in “Appendix E”. Any changes to the
Service Fees charged to Raymarine GEO Mobile Customers shall be at the sole discretion of
Raymarine. Service Fees shall include, without limitation, all monthly recurring fees, actual
airtime charges, and any applicable taxes. RK shall be solely responsible for the billing and
collection of all Service Fees. Raymarine shall have no liability for the payment or collection of
Service Fees, or any other fee or charge incurred by a Raymarine GEO Mobile Customer in connection
with the provision any Communications Services.

          (b) [******]

     SECTION 5.04. Activation Fee: Revenue Sharing.

          (a) Activation Fee. In addition to the payment of the License Fee, Raymarine will pay
to RK an additional fee of US$150.00 upon activation of each GEO Mobile Terminal (the
“Activation Fee”).

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          (b) Voice and Data. Raymarine shall be entitled to payment of 10% of the amounts
collected at the Base Rate by RK in connection with the provision of Voice Services to Raymarine
GEO Customers and 15% of the amounts collected at the Base Rate by RK in connection with the
provision of Data Services to Raymarine GEO Mobile Customers.

          (c) Where voice or data services are provided by RK to Raymarine GEO Mobile Customers at a
rate greater than the Base Rate, (“Incremental Pricing”), RK and Raymarine shall divide the
portion of amounts collected attributable to the Incremental Pricing equally.

          (d) In the event that the data services and/or voice services are provided by RK to Raymarine
GEO Mobile Customers at a rate that is less than the per Base Rates, the Parties shall negotiate in
good faith to establish a mutually satisfactory Gross Revenue sharing arrangement.

          (e) [******]

     SECTION 5.05. Costing and Pricing Reviews. Either Party may request a review of
published hardware and data/voice costing and pricing models to the consumer and or revenue sharing
between the Parties at anytime during the Term, should the requesting party reasonably believe that
market conditions dictate such a review. The Parties also agree that at a minimum all costing and
pricing programs to the consumer and between the Parties reached and enacted during the Term will
be mutually reviewed every (12) months beginning December 31, 2008. Any review conducted shall be
made in order to maintain flexibility and provide for the ability to adjust systems and services
pricing methodologies to reflect changes in market conditions and/or competitive trends.

     SECTION 5.06. [******]

     SECTION 5.07. Accounting and Payment. Within 30 days after the close of each month,
RK shall pay Raymarine Raymarine’s share of Revenue as set forth in Section 5.04 less
Raymarine’s pro rata portion of any amounts billed to Raymarine GEO Mobile Customers in prior
months which remain uncollected at the close of the current month plus any amounts
previously deducted as uncollected and subsequently collected in the current month. RK shall supply
Raymarine with detailed and summarized revenue reports on a monthly basis in connection with its
revenue sharing obligations as set forth in Section 5.04. Such reports shall include, without
limitation, call detail records (voice only), megabytes used per unit and customer account usage,
which will include minutes and megabytes used, together with billed charges, credits and
collections of such charges, (the “Accounting Report”). Each Accounting Report shall be
provided to the respective party by facsimile or transmitted electronically by email.

     SECTION 5.08. Branding and Marketing.

          (a) Branding of Products. All Products (including the Raymarine STV45 and STV60
antennas) related to the function and operation of the GEO Mobile Platform, including but not
limited to the GEO Mobile Routers distributed by Raymarine pursuant to the Agreement, shall be
branded as Raymarine products. Additionally, Raymarine shall make commercially reasonable efforts
to brand the [******]. Raymarine shall at all times use RK name, logo or other mutually agreed upon
trade or service mark when referencing the GEO Mobile platform or [******] services in conjunction
with the product or any literature or promotional material (the “Promotional Materials”)
produced and distributed in connection therewith. For this purpose, RK hereby grants to Raymarine a
non-exclusive, royalty-free license to use RK name, logo and other marks on the Products and in and
Promotional Materials so long as this Agreement is in effect. RK may request to review any such
Promotional Materials produced by Raymarine that use or display RK trade and/or service marks prior
to such Promotional Materials being distributed. The Parties each reserve the right to change their
branding requirements from time to time and shall notify the other Party within 90 days prior to
any production of Promotional Materials of such change.

          (b) Branding of Services. All Services provided by RK pursuant to this Agreement, as
well as all Promotional Materials produced and distributed in connection therewith, shall carry the
Raymarine Marks as well as RK’s “Powered by Remote Knowledge” logo. For this purpose, Raymarine
hereby grants to RK a non-exclusive, and royalty-free license to use the Raymarine Marks in any
Promotional Materials produced and distributed in connection with the Services for so long as the
Agreement is in effect. RK shall submit any Promotional Materials that use or display the Raymarine
Marks to Raymarine for review and approval by Raymarine, prior to such Promotional Materials being
distributed.

          (c) Marketing and Distribution. Raymarine shall be solely responsible for the
marketing and distribution of the Products and for the marketing and sale of the Communications
Services and related Content Services and shall bear all the costs associated therewith. Raymarine
shall have sole discretion with respect to all marketing and distribution activities in connection
with the Products and Communications Services; provided that, during the Term, Raymarine
will use what it determines to be commercially reasonable efforts to market and distribute the
Products and Communications Services to

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its retailers, dealers and distributors and to its OEM
customers. RK agrees to use all commercially reasonable efforts to assist Raymarine in the
marketing and distribution of the Products and Communications Services.

     SECTION 5.09. Training. RK shall be solely responsible for providing training to
Raymarine personnel in order to facilitate Raymarine’s ability to market, sale and distribute the
Products. RK’s training obligation shall be limited to an initial ten (10) training sessions in
Territories I and II. Additionally, RK shall provide one (1) training session per quarter
thereafter for the first year and one (1) train the trainer session every six months thereafter. A
formal training plan will be developed by RK and submitted to Raymarine prior to Approval to
Manufacture. RK will support OEM and/or Raymarine identified related customer opportunities for so
long as Raymarine covers all related expenses.

ARTICLE VI

RECORDKEEPING AND AUDITS

     SECTION 6.01. Maintenance of Books and Records. During the Term, each Party shall
maintain complete and accurate books and records in sufficient detail, in accordance with GAAP and
all applicable laws, rules, ordinances and regulations, to enable verification of the performance
of its respective payment obligations under this Agreement. Such records shall be maintained for a
period of twelve (12) months after the end of the Term or longer if required by applicable law.

     SECTION 6.02. Audits.

          (a) Conducting Audits. In addition to any other audit or review rights each Party may
have pursuant to this Agreement, either Party may demand, no more than once during any calendar
year during the Term, an audit of the relevant books and records of the other Party in order to
verify reports on the matters addressed in this Agreement. Upon no less than thirty (30) days’
prior written notice from the Party requesting the audit (the “Auditing Party”) to the
other Party (the “Audited Party”), Audited Party shall grant reasonable access to members
of a nationally recognized independent public accounting firm selected by Auditing Party to the
relevant books and records of Audited Party in order to conduct a review or audit thereof. Such
access shall be permitted during normal business hours. The accounting firm shall report its
conclusions and calculations to both Parties; provided, that in no event shall the accounting firm
disclose any information of Audited Party except to the extent necessary to verify Audited Party’s
reporting and other compliance with the terms of this Agreement and, at the request of Audited
Party, Auditing Party will instruct such accounting firm to, and the accounting firm will, execute
appropriate non-disclosure agreements before Audited Party is required to provide access to any of
its accounting records. Auditing Party shall bear the full cost of the performance of any such
audit.

          (b) Costs. If as a result of any audit of the books and records of Audited Party it
is shown that Audited Party’s payments to Auditing Party under this Agreement with respect to the
period of time audited were less than the amount which should have been paid to Auditing Party
pursuant to this Agreement, then Auditing Party shall pay to Audited Party the amount of such
shortfall within thirty (30) days after the Auditing Party’s demand therefore. If as a result of
any audit of the books and records of Audited Party it is shown that Audited Party’s payments to
Auditing Party under this Agreement with respect to the period of time audited were more than the
amount which should have been paid to Auditing Party pursuant to this Agreement, then Auditing
Party shall pay to Audited Party the amount of such overpayment within thirty (30) days after
Audited Party’s demand therefore.

ARTICLE VII

CONFIDENTIAL INFORMATION

     SECTION 7.01. Definition. “Confidential Information”, as used in this
Agreement, means any and all technical and non-technical information (whether written or oral or
otherwise in tangible or intangible form) that is transmitted or otherwise provided by or on behalf
of a Party either before, on or after the Effective and that may be reasonably understood from
notices or legends, the nature of such information itself or the circumstances of such
information’s disclosure to be confidential or proprietary to such Party. “Confidential
Information” includes, but is not limited to, patents, copyrights, trade secrets, information
related to or underlying such intellectual property rights and other proprietary information,
techniques, inventions, know-how, processes, apparatus, equipment, algorithms, software programs,
software source documents, formulae, financial information, procurement requirements, purchasing
and manufacturing information, customer lists, business forecasts and sales, marketing and
merchandising plans, business plans, financial forecasts, Project details (whether written or
unwritten) and information and sales and detail reports delivered pursuant to this Agreement.

     SECTION 7.02. Exceptions. For the purposes of this Agreement, Confidential
Information shall not include information that (a) was in or becomes a part of the public domain at
or subsequent to the time such information or portion thereof was communicated to the Receiving
Party (as defined below) or its Representatives (as defined below) by such Disclosing Party (as
defined below) or its Representatives through no improper action or inaction of such Receiving
Party or such

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Receiving Party’s Representatives, (b) was in such Receiving Party’s or its
Representatives’ possession free of any obligation of confidence at or subsequent to the time such
Confidential Information or portion thereof was communicated to such Receiving Party or its
Representatives by such Disclosing Party or its Representatives, or (c) was developed by such
Receiving Party or its Representatives independently of and without reference to any information
communicated to such Receiving Party or its Representatives by such Disclosing Party or its
Representatives. For purposes of clause (a) of the foregoing sentence, “public domain” means
information that is reasonably accessible to the public in a written publication, and shall not
include information that is only available through research of published literature or information
the substance of which must be pieced together with substantial effort from a number of different
publications and sources.

     SECTION 7.03. Non-Disclosure. Each Party that receives Confidential Information from
the other Party (the “Receiving Party”) understands that the other Party (the
“Disclosing Party”) and/or its respective shareholders, directors, officers, employees,
Affiliates, representatives (including, without limitation, financial advisors, attorneys and
accountants) or agents (collectively, “Representatives”) have disclosed or may disclose
Confidential Information to the Receiving Party and its respective Representatives. Neither Party,
in its respective capacity as Receiving Party shall use the Disclosing Party’s Confidential
Information for any purpose other than to exercise or perform its rights or obligations under this
Agreement. A Receiving Party shall not copy or otherwise reproduce a Disclosing Party’s
Confidential Information, or disclose, disseminate or otherwise communicate, in whole or in part, a
Disclosing Party’s Confidential Information to any third party, without the prior written consent
of the Disclosing Party. A Receiving Party further shall safeguard a Disclosing Party’s
Confidential Information from disclosure and, at minimum, use efforts commensurate with those that
the Receiving Party employs for protecting the confidentiality of its own Confidential Information
which it does not desire to disclose or disseminate, but in no event with less than reasonable
care. Immediately upon the demand of the Disclosing Party, a Receiving Party shall return
Disclosing Party’s Confidential Information (and any and all permitted copies thereof) to the
Disclosing Party. A Receiving Party may disclose Confidential Information of a Disclosing Party if
required by any judicial or governmental request, requirement or order; provided that the Receiving
Party will promptly notify the Disclosing Party of such request and cooperate with the Disclosing
Party in its efforts to contest such request, requirement or order or to obtain confidential
treatment of such Confidential Information. Each Party agrees to take all reasonable steps to
ensure that Confidential Information is not disclosed or distributed by its Representatives in
violation of the terms of this Agreement.

     SECTION 7.04. Announcements. Neither Party shall make any public announcement
regarding this Agreement nor the relationship contemplated thereby, without the prior written
consent of the other Party.

     SECTION 7.05. Survival. The obligations set forth in this Article XI shall survive
the termination or expiration of this Agreement and for a period of five (5) years thereafter.

ARTICLE VIII

TERM; TERMINATION

     SECTION 8.01. Term. The initial term of this Agreement (the “Initial Term”)
shall commence on the Effective Date and shall continue for a period of five (5) years from the
Effective Date, unless otherwise terminated earlier pursuant to this Article VIII. The Parties may,
upon mutual written agreement, agree to extend the Initial Term for additional two (2) year terms
on an bi-annual basis (each an “Extension”). For the purposes of this Agreement, the
Initial Term and all Extensions shall be collectively referred to as the “Term”.

     SECTION 8.02. Special Termination Events. Either Party may terminate this Agreement
immediately, without notice to the other Party, upon the occurrence of any of the following events:
(a) the other Party becomes the subject of a bankruptcy petition filed in a court in any
jurisdiction, whether voluntary or involuntary (which petition, if involuntary, is not dismissed
within 90 days of such filing), (b) a receiver or a trustee is appointed for all or a substantial
portion of the other Party’s assets or (c) the other Party makes an assignment for the benefit of
its creditors.

     SECTION 8.03. Termination for Breach. Either Party may terminate this Agreement by
giving written notice of such termination to the other Party (the “Defaulting Party”) in
the event that the Defaulting Party breaches or fails to perform any material covenant or
obligation contained in this Agreement (including, without limitation, failure by RK to achieve
Approval to Ship Sign Off (which shall not be unreasonably withheld) prior to May 23, 2008), or any
representation or warranty made by the Defaulting Party under this Agreement ceases to be true and
correct in all material respects and such breach, failure or cessation continues uncured for a
period of 60 days after the Defaulting Party receives notice thereof from the non-Defaulting Party.
In the event that Raymarine terminates this Agreement pursuant to this Section 8.03, and where RK
is the Defaulting Party, RK shall return to Raymarine, within 30 days of the date of such termination, the whole amount of the
fees paid by Raymarine to RK pursuant to Section 3.06 (or such portion thereof that has been paid
by Raymarine as of such termination date).

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     SECTION 8.04. Other Termination Events. In addition to any other right of termination
granted to Raymarine hereunder, Raymarine may, at its option, terminate this Agreement upon thirty
(30) days written notice to RK in the event that:

          (a) [******]

          (b) [******]

     SECTION 8.05. Effect of Termination. Upon termination or expiration of this Agreement
for any reason, all of the obligations of the Parties hereunder shall cease, except that:

          (a) The Parties’ respective obligations and duties set forth in Articles VI, VII, X and XI
shall remain in effect as set forth therein;

          (b) The termination or expiration of this Agreement shall not release or operate to discharge
either Party from any liability or obligation that may have accrued prior to such termination or
expiration. Any termination of this Agreement as provided herein shall not be an exclusive remedy
but shall be in addition to any remedies whatsoever that may be available to the terminating Party;
and

          (c) Notwithstanding the giving of any notice of termination pursuant to this Article VIII,
each Party shall continue to fulfill its obligations under this Agreement at all times until the
effective date of any such termination.

          (d) Notwithstanding the foregoing, RK shall continue to fulfill, subject to the terms of this
Agreement, all Purchase Orders and Engineering Change Orders accepted by it prior to the effective
date of termination.

          (e) Each Party shall continue to fulfill its obligations to all Customer Service Agreements at
all times until expiration of such Customer Service Agreement.

          (f) RK shall continue to make all payments to Raymarine for all Customer Service Agreements
existing at the time of termination for so long as such Customer Service Agreements are active and
in good standing. All payments by RK to Raymarine shall cease upon termination of such existing
Customer Service Agreements.

          (g) Upon effective date of termination, Raymarine shall cease to sell, market or distribute
the Products, Communications Services or related Content Services.

ARTICLE IX

REPRESENTATIONS AND WARRANTIES

     SECTION 9.01. Representations and Warranties of the Parties. Each Party hereby
represents and warrants to the other Party that:

          (a) It is a corporation duly organized, validly existing and in good standing under the laws
of its state of incorporation. It has the power and authority and all governmental licenses,
authorizations, consents and approvals to perform its obligations under this Agreement. It is duly
qualified as a foreign corporation and in good standing under the laws of each jurisdiction where
its ownership, lease or operation of property or the conduct of its business requires such
qualification.

          (b) The execution, delivery and performance of this Agreement has been duly authorized by all
necessary corporate action, and does not and will not contravene the terms of its organizational
documents, conflict with, or result in any breach or contravention of, any contractual obligation
to which it is a party or any order, injunction, writ or decree of any governmental authority to
which it or its property is subject or violate any requirement of law.

          (c) This Agreement constitutes its legal, valid and binding obligation, enforceable against it
in accordance with its terms, except as enforceability may be limited by applicable bankruptcy,
insolvency, or similar laws affecting the enforcement of creditors’ rights generally or by
equitable principles relating to enforceability.

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ARTICLE X

INDEMNIFICATION; LIMITATION ON LIABILITY; INSURANCE

     SECTION 10.01. Indemnification by RK. RK shall defend, indemnify and hold Raymarine
and its Affiliates, and their respective officers, directors, employees, successors and assigns,
harmless from and against any and all claims, liabilities, losses, costs, actions, suits, damages
and expenses, including reasonable attorneys’ fees and court costs (collectively,
“Damages”), arising out of: (i) any breach by RK of any representation, warranty or
covenant contained in this Agreement; and (ii) any claims by third parties or other liabilities
relating to the performance or nonperformance of RK’ obligations under this Agreement;
provided, however, that RK shall not be required to indemnify Raymarine with respect to any
Damages hereunder to the extent (but only to the extent) the same is caused by any negligent act or
omission or intentional misconduct by Raymarine or any of its Affiliates or is otherwise covered by
Raymarine’s indemnification obligation in Section 10.02. RK represents that it has no knowledge of
any threat or allegation that its GEO Mobile technology infringes or may infringe the intellectual
property rights of any third party. RK will indemnify Raymarine against any claim, liability, and
expense, including reasonable attorneys’ fees, arising out of and associated with a final judgment
of infringement by Raymarine of any third party patents that results from Raymarine’s licensed use
of RK’s GEO Mobile technology, provided that such indemnity is subject to the following conditions
(“Patent Indemnity”):

          (a) Patent Indemnity applies only to the infringement claims brought against Raymarine for
patents that were filed on or before the Effective Date;

          (b) RK’s obligations under the Patent Indemnity do not apply to the extent that the patent
infringement by Raymarine is attributable to Raymarine’s use of derivative works;

          (c) RK’s aggregate liability in connection with the Patent Indemnity is limited to the
infringement-related damages incurred by Raymarine solely in connection with Raymarine’s use of the
GEO Mobile technology in supporting RK’s or a RK Subsidiary’s operations, and does not extend to
Raymarine’s use of the GEO Mobile technology in providing services to others.

          (d) RK’s maximum aggregate liability in connection with the Patent Indemnity shall not exceed
Ten Million Dollars ($10,000,000); and

          (e) In the event a claim that Raymarine’s use of the GEO Mobile technology infringes a third
party’s patent commences in any court against Raymarine during the period of RK’s obligations under
the Patent Indemnity, or RK has reason to believe such a claim may be asserted, RK may replace or
arrange to modify the GEO Mobile technology to make it non-infringing, or RK may procure at its
expense a license for Raymarine to use the rights allegedly infringed.

          (f) RK shall be required to participate in Raymarine’s defense of any patent
infringement-related claim against Raymarine in which the Patent Indemnity applies, and to employ
counsel at RK’s expense to assist in the handling of such claims. Raymarine shall cooperate with RK
in taking any reasonable actions that would minimize RK’s liability associated with the Patent
Indemnity (e.g., participation in settlement negotiations, etc.). Raymarine will not compromise or
settle any patent infringement-related claims in which the Patent Indemnity applies without the
prior written consent of RK.

          (g) Raymarine shall promptly notify RK in writing of any actual or potential patent
infringement claims that arise or may be reasonably expected to arise in connection with
Raymarine’s use of the GEO Mobile technology.

     SECTION 10.02. Indemnification by Rayrnarine. Raymarine shall defend, indemnify and
hold RK and its Affiliates, and their respective officers, directors, employees, successors and
assigns, harmless from and against any and all Damages to the extent (but only to the extent)
arising out of: (i) any breach by Raymarine of any representation, warranty or covenant contained
in this Agreement; and (ii) any claims by third parties or other liabilities relating to the
performance or nonperformance of Raymarine’s obligations under this Agreement; provided,
however, that Raymarine shall not be required to indemnify RK with respect to any Damages
hereunder to the extent the same is caused by any negligent act or omission or intentional
misconduct by RK or any of its Affiliates or is otherwise covered by RK’s indemnification
obligation in Section 10.02.

     SECTION 10.03. Claims Procedures. A Party (the “Indemnitee”) which intends to
claim indemnification under this Article XI shall notify the other Party (the “Indemnitor”)
within a reasonable time in writing of any action, claim or liability in respect of which the
Indemnitee believes it is entitled to claim indemnification, provided that the failure to give
timely notice to the Indemnitor shall not release the indemnitor from any liability to the
Indemnitee to the extent the Indemnitor is not prejudiced thereby. The Indemnitor shall have the
right, by written notice to the Indemnitee, to assume the defense of any such action or claim
within the fifteen (15) day period by providing such notice within 15 days after the Indemnitor’s
receipt of notice

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of any action or claim with counsel of the Indemnitor’s choice and at the sole cost of the
Indemnitor. If the Indemnitor does not so assume the defense of such claim, the Indemnitee may
assume such defense with counsel of its choice and at the sole cost of the Indemnitor. If the
Indemnitor so assumes such defense, the Indemnitee may participate therein through counsel of its
choice, but at the sole cost of the Indemnitee. The Party not assuming the defense of any such
claim shall render all reasonable assistance to the Party assuming such defense, and all reasonable
out-of-pocket costs of such assistance shall paid be for by the Party determined ultimately liable.
No such claim shall be settled other than by the Party defending the same, and then only with the
consent of the other Party which shall not be unreasonably withheld; provided that the Indemnitee
shall have no obligation to consent to any settlement of any such action or claim which imposes on
the Indemnitee any liability or obligation which cannot be assumed and performed in full by the
Indemnitor, and the Indemnitee shall have no right to withhold its consent to any settlement of any
such action or claim if the settlement involves only the payment of money by the Indemnitor or its
insurer.

     SECTION 10.04. Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY
HEREIN, AND EXCEPT FOR INDEMNIFICATION CLAIMS BY THIRD PARTIES, NEITHER PARTY SHALL BE LIABLE FOR
ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF THE OTHER PARTY, WHETHER
FORESEEABLE OR NOT AND WHETHER BASED ON NEGLIGENCE OR OTHERWISE.

     SECTION 10.05. Survival. This Article X shall survive the expiration or earlier
termination of this Agreement.

ARTICLE XI

MISCELLANEOUS

     SECTION 11.01. Notices/Program Manager.

          (a) Notices. All notices and other communications hereunder shall be in writing,
shall be deemed given when delivered personally or when telecopied (with confirmation of the
transmission received by the sender), one Business Day after being delivered to a nationally
recognized overnight courier (with next day delivery specified) or three Business Days after
sending by certified or registered U.S. mail, return receipt requested, with first class postage
prepaid, to the Parties at the addresses set forth below (or at such other address for a Party as
shall be specified by like notice). Notices sent by e-mail or any other electronic means not
expressly permitted hereunder shall not be effective for any purposes of this Agreement.

	 	 	 	 	 	 	 
	 
	 	if to RK, to:	 	 	 	if to Raymarine, to:
	 	 	Remote Knowledge, Inc.	 	Raymarine, plc
	 
	 	3657 Briarpark Drive.	 	 	 	Quay Point
	 
	 	Houston, TX 77042	 	 	 	North Arbour Road
	 
	 	Facsimile No. (281)599-0165	 	 	 	Portsmouth, Hampshire P06 3TD
	 	 	Attention: Mark Van Eman	 	United Kingdom
	 
	 	Title: Senior VP of Operations	 	 	 	Facsimile +44 (0) 23 9269 4642
	 
	 	 	 	 	 	Attention: Sanjiv Takyar
	 
	 	 	 	 	 	Title: OEM Project Manager

          (b) Project Manager. Each party shall assign a primary point of contact to manage its
interaction with the other party in connection with this Agreement. Such point of contact shall use
best efforts to regularly update the other Party on the status and schedule of design and
manufacturing efforts and obligations and such other matters as the other Party may reasonably
request. As of the Effective Date, the Project Managers for Raymarine and RK are as follows:

	 	 	 	 	 
	 

	 	Raymarine:
	 	Sanjiv Takyar
	 
	 	 	 	 
	 
	 	RK:	 	Mark Van Eman

     SECTION 11.02. Independent Contractors. Each Party is an independent contractor of
the other Party. Neither Party is a partner, franchisee, or employee of the other Party for any
purpose whatsoever. Each Party shall pay all of its costs and expenses under this Agreement and
shall be solely responsible for the acts and expenses of its own agents, consultants,
representatives and employees.

     SECTION 11.03. No Third Party Beneficiaries. None of the provisions of this Agreement
shall create any third party beneficiary rights in any third party. The provisions of this
Agreement are solely for the benefit of RK and Raymarine, and neither RK nor Raymarine intends to
benefit any third party or give any third party any right or benefit under or any right to enforce
any provisions of this Agreement.

     SECTION 11.04. Choice of Law; Consent to Jurisdiction.

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          (a) Governing Law. All questions concerning the construction, validity, and
interpretation of this Agreement and the performance of the obligations imposed by this Agreement
shall be governed by the internal law, not the law of conflicts, of the State of New York, United
States of America; provided that no Party shall be prevented by the provisions of this
Section 11.04(a) or the provisions if Section 11. 04(b), from enforcing and exercising its
intellectual property rights against third parties in other appropriate jurisdictions. NONE OF THE
OBLIGATIONS OF THIS AGREEMENT WILL BE GOVERNED BY THE UNITED NATIONS CONVENTION ON CONTRACTS FOR
THE INTERNATIONAL SALE OF GOODS.

          (b) Consent to Jurisdiction. RK and Raymarine agree that all actions relating to this
Agreement shall be brought in the United States District Court for the Southern District of New
York, United States of America; provided, however, that if the action or proceeding cannot
be brought in such District Court or if it is determined by a judge sitting in such District Court
that such court is not the appropriate forum for the action or proceeding, then the action or
proceeding shall be brought in the State of New York state court. RK and Raymarine hereby each
expressly and irrevocably assent and submit to the personal jurisdiction of any such court in any
such action or proceeding. RK and Raymarine each further irrevocably consent to the service of
summons, notice, or other process relating to any such action or proceeding by delivery thereof by
hand or by mail in the manner provided for in Section 11.01 of this Agreement and consent that it
may be served with any process or paper by registered mail or by personal service within or without
the State of New York, as the case may be, in accordance with applicable law. RK and Raymarine each
waive any objection, claim or defense which it may have at any time to the laying of venue of any
such action or proceeding in any such court; irrevocably waive any claim that any such action or
proceeding brought in any such court has been brought in an inconvenient forum; and further,
irrevocably waive the right to object, with respect to any such action or proceeding brought in any
such court, that such court does not have jurisdiction over such party.

          (c) Waiver of Trial by Jury. RK AND RAYMARINE EACH KNOWINGLY, VOLUNTARILY AND
INTENTIONALLY WAIVE ANY RIGHT EACH MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION BASED
HEREON OR ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT, OR ANY COURSE OF CONDUCT,
COURSE OF DEALING, STATEMENTS (WHETHER ORAL OR WRITTEN), OR ACTIONS OF THE OTHER PARTIES IN
CONNECTION HEREWITH.

     SECTION 11.05. Entire Agreement. This Agreement constitutes the entire agreement and
supersedes all prior agreements and understandings, both written and oral, among the Parties with
respect to the subject matter hereof.

     SECTION 11.06. No Waiver. No failure or delay on the part of any Party in exercising
any right, power or privilege hereunder and no course of dealing between or among the Parties shall
operate as a waiver of any right, power or privilege hereunder. No single or partial exercise of
any right, power or privilege hereunder shall preclude any other or further exercise thereof or the
exercise of any other right, power or privilege hereunder. No notice to or demand on any Party in
any case shall entitle such Party to any other or further notice or demand in similar or other
circumstances or constitute a waiver of the rights of any Party to any other or further action in
any circumstances without notice or demand.

     SECTION 11.07. Severability. If any term or other provision of this Agreement is
invalid, illegal or incapable of being enforced by any rule of law or public policy, all other
terms, conditions and provisions of this Agreement shall nevertheless remain in full force and
effect.

     SECTION 11.08. Amendment. Neither this Agreement nor any of the terms hereof may be
amended, supplemented, waived or modified except by an instrument in writing signed by the Party
against which the enforcement of such amendment, supplement, waiver or modification shall be
sought.

     SECTION 11.09. Assignment. Neither this Agreement nor any of the rights, interests or
obligations hereunder shall be assigned by RK or Raymarine (whether by operation of law or
otherwise) without the prior written consent of the other Party and any purported assignment
without such consent shall be null and void. This Agreement shall be binding upon and inure to the
benefit of the Parties and their successors and assigns.

     SECTION 11.10. Compliance with Laws. RK and Raymarine will at all times comply with
all relevant laws and regulations applicable to the design of the Products and the provision of the
Communications Services including, without limitation, all applicable security and customer privacy
laws. In addition, RK agrees to abide by any internal customer privacy and customer relations
protocol established by Raymarine from time to time.

     SECTION 11.11. Counterparts: Delivery. This Agreement may be executed in
counterparts, all of which shall be considered one and the same agreement, and shall become
effective when one or more counterparts have been signed by each of the Parties and delivered to
the other Party. Delivery of an executed counterpart by facsimile shall be as effective as delivery
of a physical signature page.

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     IN WITNESS WHEREOF, the Parties hereto have executed this Agreement as of the day and year
first above written.

	 	 	 	 	 	 	 	 	 	 	 
	REMOTE KNOWLEDGE, INC.	 	 	 	RAYMARINE, PLC	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Randy Bayne
	 	 
	 	By:
	 	/s/ Malcolm Miller
	 	 
	 

	 	 
	 	 	 	 	 	 	 	 
	 

	 	Name: Randy Bayne
	 	 	 	 	 	Name: Malcolm Miller	 	 
	 

	 	Title: President/CEO
	 	 	 	 	 	Title: CEO	 	 

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EXHIBIT A

DEFINITIONS

     “Accounting Report” has the meaning assigned to such term in Section 8.07.

     “Activation Date” means with respect to any GEO Mobile Terminal, the date of
activation of such GEO Mobile Terminal.

     “Activation Fee” has the meaning assigned to such term in Section 3.06.

     “Active Service” means any customer with a valid Customer Service Agreement who is
current on their payments (not past due more than 29 days from date of invoice).

     “Affiliates” means, with respect to a particular Party, Persons or entities
controlling, controlled by or under common control with that Party, as well as any officers and
their nuclear family members, directors and their nuclear family members, and majority-owned
entities of that Party and of its other Affiliates. For the purposes of the foregoing, ownership,
directly or indirectly, of a majority of the voting stock or other equity interest shall be deemed
to constitute control.

     “Agreement” means this Development, Services and Supply Agreement, together with any
exhibits, appendices and schedules attached hereto, as amended, supplemented or otherwise modified
from time to time in accordance with the terms hereof.

     “Approval of Design” or “AOD” means the Sign Off on RK’s design of the GEO
Mobile Router and a complete GEO Mobile Terminal and Communications Services

     “Approval to Manufacture” or “ATM” means the Sign Off on full production
rollout of manufacturing for the complete GEO Mobile Terminal and Communication Services.

     “Approval to Ship” or “ATS” means the Sign Off on the complete GEO Mobile
Terminal and Communications Services to ship to and supply end-user customers, dealers and OEM
partners.

     “Approved Vendor List” means the list of vendors specified or approved by Raymarine to
be used to supply Inventory (as defined below) listed on the bills of materials included with the
Manufacturing Specifications.

     “Attrition” means the documented material lost to production fallout and test
failures.

     “Audited Party” has the meaning assigned to such term in Section 6.02(a).

     “Auditing Party” has the meaning assigned to such term in Section 6.02(a).

     [******]

     “Bill of Materials” means the list of materials used to manufacture the Products and
the Manufactured Products.

     “Base Rate” has the meaning assigned to such term in Appendix E.

     “Business Day” means a day other than a Saturday, Sunday or other day on which
commercial banks in Houston, Texas and New York City are authorized or required by law to close.

     “Contract Manufacturer” has the meaning assigned to such term in Section 4.01.

     “Communications Services” are those services and standards under which those services
are to be provided as set forth in Appendix D.

     “Confidential Information” has the meaning assigned to such term in Section 7.01.

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REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND
EXCHANGE COMMISSION.

     “Content Services” are those services and standards under which those services are to
be provided as set forth in Appendix G.

     “Customer Service Agreement” means an Agreement setting forth the terms and conditions
under which RK/Raymarine provides service to the subscriber, how the subscriber pays for such
service, and the level of service that RK will provide to the customer, pricing, service fees,
payment terms and term of the Agreement among other things.

     “Damages” has the meaning assigned to such term in Section 10.01.

     “Data Services” has the meaning assigned to such term in Appendix E.

     “Date of Activation” means the date on which a customers GEO Mobile device is
activated. Activation occurs on the date on which a signed Customer Service Agreement is received
by Remote Knowledge.

     “Defaulting Party” has the meaning assigned to such term in Section 8.03.

     “Disclosing Party” has the meaning assigned to such term in Section 7.03.

     “Effective Date” has the meaning assigned to such term in the Preamble of this
Agreement.

     “Engineering Change Analysis” has the meaning assigned to such term in Section 4.05.

     “Engineering Change Order” means the document that details a change in the
Manufacturing Specifications and/or design, form, fit or function of a Product approved by
Raymarine and RK.

     “Engineering Change Request” means the document used in order to request an
engineering change on the Manufacturing Specifications.

     “Epidemic Failure” has the meaning assigned to such term in Section 4.16.

     “Escrow Agreement” has the meaning assigned to such term in Section 3.09.

     “Force Majeure” means an act of God, war, terrorism, fire, flood or accidents, or any
injunction, law, ordinance or demand or requirement of any governmental authority, or any similar
circumstance or cause beyond a party’s reasonable control. The obligations suspended pursuant to
Force Majeure shall be resumed as soon as reasonably possible after termination or abatement of the
circumstances or causes giving rise to the failure to perform, and the party required to perform
shall have a reasonable additional period of time to perform, but in no event longer than sixty
(60) additional days, unless agreed to by the other party.

     “GEO Mobile Network Facilities” means the collection of electronic equipment including
computers, servers, modems, routers, transmitters, receivers, switches, and associated software
located at one or more sites such as satellite earth stations, Internet hosting centers, and other
facilities which collectively serve to provide the GEO Mobile service of interconnecting GEO Mobile
subscriber equipment with the global public Internet, the global public switched telephone network,
and servers which deliver GEO Mobile-specific content such as subscriber account status and
configuration.

     “GEO Mobile Platform” means the combination of all GEO Mobile Terminals and GEO Mobile
Network Facilities which together create and give the subscribers access to GEO Mobile services.

     “GEO Mobile Router” means the primary component of the GEO Mobile Terminal which
routes information between the other components of the terminal and subscriber-provided data and
voice equipment and which transcodes information between IP datagrams on one or more Ethernet
segments, NMEA sentences on NMEA 2000, IP datagrams in DVB-S radio signals, and analog voice
signals on a loop-start telephone line. The router also commands the antenna controllers and serves
local web pages via which the subscriber may configure the operation and monitor the performance of
the terminal.

     “GEO Mobile Terminal” means [******].

     “Governmental Body” means any (a) nation, state, commonwealth, province, territory,
county, municipality, district or other jurisdiction of any nature, or any political subdivision
thereof, (b) federal, state, local, municipal, foreign or other

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REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH
THE SECURITIES AND EXCHANGE COMMISSION.

government or (c) governmental or quasi-governmental authority of any nature (including any
governmental division, department, agency, commission, instrumentality, official, organization,
regulatory body or other entity and any court, arbitrator or other tribunal).

     “High-Speed Internet Access” means access to the public Internet at speeds generally
faster than dial-up, i.e. at rates exceeding 50 kilobits per second. Delivery of Internet Protocol
(IP) datagrams between subscriber-provided equipment, such as a personal computer, and the public
Internet.

     “Intellectual Property” means any and all intellectual property and technology,
including without limitation, software code (including all object and source codes and algorithms),
software and other documentation, copyrights, copyright applications, patents, patent applications,
inventions, processes, production methods, proprietary information, know-how, trade secrets,
information, identification lists, data, plans, blueprints, specifications, designs, discoveries,
drawings, recorded knowledge, techniques, ideas, concepts, surveys, engineering reports, test
reports and procedures, manuals, materials standards, process standards, performance standards,
catalogs, flow charts, work techniques, and the like whether or not protected by or protectable by
patent, copyright, trade secret or other proprietary rights or by Agency registrations; but
specifically excluding any of the trademarks, service marks, trade names, logos and slogans of the
Parties and any intellectual property that is generally known to those skilled in a electronics
field.

     “Intellectual Property Rights” has the meaning assigned to such term in Section 3.04.

     [******] has the meaning assigned to such term in Section 5.06.

     [******]

     “Incremental Pricing” has the meaning assigned to such term in Section 5.04(b).

     “Indemnitee” has the meaning assigned to such term in Section 10.03.

     “Indemnitor” has the meaning assigned to such term in Section 10.03.

     “Initial Term” has the meaning assigned to such term in Section 8.01.

     [******]

     “Intellectual Property Rights” has the meaning assigned to such term in Section 3.04.

     “Inventory” means raw materials, supplies, and components that comprise the Products
pursuant to this Agreement.

     “Law” means any provision of any constitution, statute, law, treaty, ordinance,
regulation, charter, order, rule or guideline of any Governmental Body, including those covering
environmental, energy, safety, health, transportation, bribery, record keeping, zoning,
antidiscrimination, antitrust, wage and hour, and price and wage control matters, as well as any
applicable principle of common law.

     “License” has the meaning assigned to such term in Section 3.05.

     “Licensing Fee” has the meaning assigned to such term in Section 3.06.

     “Long Lead Time Inventory” has the meaning assigned to such term in Section 4.12.

     “Manufactured Products” means all PCB assemblies, sub assemblies, and/or top level
assemblies manufactured by RK and used in connection with the GEO Mobile Router.

     “Manufacturing Specifications” means the written specifications necessary to
manufacture the Products as set forth in the Type Acceptance Requirements.

     “Marine Markets” means the sale of electronics for use on commercial and recreational
Marine Vessels.

21

 

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REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH
THE SECURITIES AND EXCHANGE COMMISSION.

     “Marine Vessels” means a vessel located on, or capable of traveling on, water
including, without limitation, a ship or boat.

     “Maximum Outroute Contribution” has the meaning assigned to such term in Section
3.08(i).

     “Milestones” has the meaning as set forth in Appendix B.

     [******] has the meaning assigned to such term in Section 5.03(a).

     “Non Recurring Engineering Cost” has the meaning assigned to such term in Section
4.08.

     “Outroute Development Fees” has the meaning assigned to such term in Section 3.08.

     “Outroute Segment Purchase Date” has the meaning assigned to such term in Section
3.08.

     “Outroute Space Segment” means the satellite bandwidth required to operate the
Services under this Agreement.

     “Parties” or “Party” means RK and/or Raymarine, as the context may require.

     “Person” means an individual, corporation, partnership, limited liability company,
trust, business trust, association, joint stock company, joint venture, pool, syndicate, sole
proprietorship, unincorporated organization, governmental authority, or any other form of entity
not specifically listed herein.

     “Product Assurance Testing” means on-water testing performed by Raymarine.

     “Products” means the GEO Mobile Router (including all Manufactured Products),
firmware, application software, server equipment and database associated with the operation of the
GEO Mobile Platform.

     “Product Specifications” has the meaning as set forth in Appendix A.

     “Promotional Materials” has the meaning assigned to such term in Section 5.09(a).

     “Purchase Order” has the meaning assigned to such term in Section 4.07.

     “Quality Plan” has the meaning assigned to such term in Section 4.14.

     “Raymarine GEO Customers” has the meaning assigned to such term in Section 5.01.

     “Raymarine Intellectual Property” has the meaning assigned to such term in Section
3.04.

     “Raymarine Marks” has the meaning assigned to such term in Section 3.04.

     “Raymarine NRE Cost Obligation” has the meaning assigned to such term in Section 4.09.

     “Raymarine Property” has the meaning assigned to such term in Section 4.13.

     “Receiving Party” has the meaning assigned to such term in Section 7.03.

     “Revenue” means, collectively, the revenue generated by the Services.

     “Representatives” has the meaning assigned to such term in Section 7.03.

     “Rescheduled Date” has the meaning assigned to such term in Section 4.10(a).

     “RK Intellectual Property” has the meaning assigned to such term in Section 3.04.

     “RMA” has the meaning assigned to such term in Section 4.04.

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REQUEST. REDACTED MATERIAL IS MARKED WITH [******] AND HAS BEEN FILED SEPARATELY WITH
THE SECURITIES AND EXCHANGE COMMISSION.

     “Services” means Support Services, Communication Services and Content Services
collectively.

     “Service Fees” has the meaning assigned to such term in Section 5.03(a).

     “Service Level Requirements” has the meaning assigned to such term in Section
3.03(f)(v).

     “Sign Off”has the meaning assigned to such term in Section 3.03.

     “STV Antennae” means the satellite equipment necessary to delivery DVB service.

     “Support Services” are the services set forth in Appendix F.

     “Term” has the meaning assigned to such term in Section 8.01.

     “Territories” has the meaning assigned to such term in Section 3.07.

     “Territory I” has the mean assigned to such term in Appendix I.

     “Territory II” has the mean assigned to such term in Appendix I.

     “Testing and Approval Provisions” has the meaning assigned to such term in Section
3.03.

     “Type Acceptance Requirements” means the requirements set forth in Appendix A
as may be modified by the Parties in accordance with the terms of this Agreement.

     [******]

     “Voice Services” has the meaning assigned to such term in Appendix E.

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THE SECURITIES AND EXCHANGE COMMISSION.

These Appendices form part of and are incorporated by reference into that certain Development,
Services and Supply Agreement, dated as of December 14, 2006, by and between Raymarine, plc and
Remote Knowledge, Inc. (the “Agreement”). Capitalized terms used, but not otherwise defined
herein have the meaning ascribed to such terms in the Agreement”.

Appendix A

Product Description

[******]

 

 

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Appendix B

Milestones

The Milestones as related to Section 3.06 of the Agreement are as follows:

1. Milestone 1

Milestone 1 shall be the effective date of the Agreement.

2. Milestone 2

Milestone 2 shall be considered achieved upon delivery by RK of up to 28 GEO Mobile Terminals to
Raymarine in order for Raymarine to perform Product Assurance Testing (PAT) which has a committed
date by RK of on or before November 1, 2007.

3. Milestone 3

Milestone 3 shall be considered achieved upon Acceptance of Design (AOD) by Raymarine. AOD is
achieved based upon successful on water testing by Raymarine. The committed date for AOD is
February 15, 2008.

4. Milestone 4

Milestone 4 shall be considered achieved upon Approval to Ship (ATS) which is based on successful
ECM and Environmental testing results performed by both parties. The committed date for ATS is May
23, 2008.

 

 

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Appendix C

Escrow

Software, Hardware, Manufacturing and Services Escrow Agreement to be entered into and adopted by
the Parties in accordance with Section 3.09.

 

 

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Appendix D

Communication Services

[******]

 

 

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Appendix E

Fee Schedule

[******]

 

 

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Appendix F

Support Services

RK shall be responsible for providing or cause to be provided the following Customer Support
functionality “Support Services”. These Services shall be branded “Raymarine, Powered by Remote
Knowledge.”

1. Worldwide Web Support:

RK shall provide a Customer Support Web Site. The self help options that will be available on the
site include but are not limited to:

Self Help Knowledge Base — The Knowledge Base is a web based self-help system. Our web-based
services are designed primarily to complement telephone and e-mail/fax-based support services. The
base functionality is as follows:

	 	•	 	View commonly asked questions as well as pre-defined answers to those questions.
	 
	 	•	 	Ability to easily navigate by product or category in order to find the answer that best suits
customer’s inquiry.
	 
	 	•	 	Ability to ask a question and get a response within 24 hours.
	 
	 	•	 	Ability to view customer specific question history.

Online Product Documentation — Up to date documentation, manuals and tutorials.

Additionally, customers can submit, view, and check status of service requests at any hour of the
day from the Customer Support Web Site. Because customers can avoid waiting on the phone, document
their question in detail at any hour, and have questions directed to the most appropriate engineer,
this is the preferred method for submitting service requests.

The Customer Support Web Site is available to all customers with active support contracts on a
24/7/365 basis.

2. E-Mail Support:

Technical Support can also be accessed via electronic mail. Generally, this is used as a backup in
the case the customer is unable to access the support web site for online issue submission. In
general, customers should use the online web submission form. The email address for support could
be support@raymarine.com as an example.

3. Telephone Support:

The Customer Support Organization is available by telephone to receive technical support requests.
A Customer Support Representative, specializing in the GEO Mobile product, will answer the call as
Raymarine and address customer requests. Telephone support hours will be mutually agreed to by the
parties, but at a minimum will be provided during normal business hours in the region of customer
activation. The following types of Telephone Support will be provided by RK.

Tier I Support

Customer Support Representatives communicate with customers to gather all appropriate technical
information needed and then attempt to find a solution. The CSR’s will be well-trained and very
knowledgeable of Raymarine’s GEO Mobile applications, tools and customer environments. Most of the
service requests are handled and ultimately resolved at this level. The Tier I CSR responsibilities
include:

On-line support

	 	•	 	Receive incoming customer requests for support either by Web, e-mail, or phone. The
CSR will assign a Service Request ID # to the service request, or it will be assigned
automatically in the case of web submitted service requests.
	 
	 	•	 	Enter data into the service request log describing the problem and assign a severity
to the service request (please refer to “Assignment of Severity Levels” section below).
	 
	 	•	 	Provide customers with a resolution and based on the customer’s feedback, “close”
the service request. A resolution is generally one of the following: an answer to a
customer question, a suggestion of how to accomplish a particular task, a workaround to
a product issue.

 

 

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	 	•	 	For those problems determined to be not part of the GEO Mobile Router, but instead
part of one of the ancillary components, i.e. STV Antenna, [******] G-Series component
or some other 3rd Party component, the CSR will escalate the issue to the pre-defined
appropriate party. In the event of 3rd Party escalation, the parties will mutually
agree to the methods and procedures on a date to be determined.
	 
	 	•	 	For those problems not solved during the first contact with the customer, the CSR
will tell the customers what they should expect to happen next and when they will hear
back from the CSR. The CSR will begin the process described below in ‘Off-line
support’.

Off-line support

	 	•	 	Investigate ‘Pending’ logs in order to provide a resolution to support requests.
	 
	 	•	 	If after a reasonable amount of troubleshooting and problem solving a service
request is still unresolved, escalate to Tier II support. Escalation typically results
in assistance with research and troubleshooting of the issue. In most cases, ownership
of the service request and communication with the customer will continue to be the
responsibility of the Tier I CSR assigned to the service request.
	 
	 	•	 	Follow up with customers; contacting them in order to work through problems, answer
questions, report status of a pending issue, update customer expectations, get more
information about a pending issue, to request that a pending issue be ‘Closed’ if a
satisfactory resolution has been provided.
	 
	 	•	 	In situations where the product is not operating as documented, the CSR will report
the problem to Remote Knowledge’s Quality Assurance (QA) manager. These reports are
maintained in Remote Knowledge’s database.

Tier II Support

If after a reasonable amount of troubleshooting and problem solving a service request is still
unresolved, the service request will be escalated to the next level, Tier II. The Tier II level
support team is comprised of Representatives with extensive experience and expertise in our
products. With this experience comes the knowledge and technical skill to resolve service requests
that could not be resolved by Tier I.

In general, Tier II tasks are entirely off-line in nature and their responsibilities include the
following:

	 	•	 	Work with customers and customer service Representatives to resolve escalated
service requests to the extent possible within the time limits set forth in the section
“Response and Resolution Targets” below.
	 
	 	•	 	Report product issues to the QA manager and recommend priorities to resolve these
problems.
	 
	 	•	 	Escalate unresolved service requests to Tier III according to the guidelines set
forth in this document. Work closely with Tier III Representatives to analyze,
understand, and resolve difficult ‘Pending’ issues.

Tier III Support

If a service request is still not resolved by Tier II level support, the service request is then
escalated to a Tier III level support team member for resolution. The Tier III level support team
typically consists of Remote Knowledge Engineering personnel.

In extreme cases where no workaround is available, the pending service request is a mission
critical problem for the customer, and it is determined that the problem is a defect in the
product, Tier III support is capable of providing specific product patches to resolve the problem.
This level of support is provided at the discretion of the Customer Support Manager overseeing the
particular product.

Escalation Procedures

During the process of resolving a customer support request, the severity of the request may be
increased and/or a higher level of authority might be notified. Service Request severity may be
escalated internally when it is determined that the support request involves a time or system
critical issue, an extremely complex problem, or an unreasonable amount of time has passed with no
resolution. In the event that a customer is not satisfied with the level of support, they may
escalate a given service request to the Director of Customer Support for Remote Knowledge.

To escalate an issue, please call the Customer Support Organization and ask to speak to the
Director of Customer Support. Please specify the Service Request ID #, and the reason why the issue
is being escalated.

 

 

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THE SECURITIES AND EXCHANGE COMMISSION.

Remote Knowledge reserves the right to modify the terms and conditions of its Support Services from
time to time and upon reasonable notice, provided that any such modification will not substantially
diminish the level of Support Services that Customer is then currently receiving.

 

 

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Appendix G

Content Services

Remote Knowledge shall be exclusively responsible for providing or cause to be provided content and
entertainment related services.

1. Content:

The delivery of information including but not limited to software, games, photos, video, graphics,
music, sound, text, maps, and location based services, E or M-commerce, web publishing, advertising
or search engine applications by way of Remote Knowledge’s proprietary content management system
branded by the company as Knowledge Bank to the company’s proprietary products, services or web
based applications.

2. Knowledge Bank:

A content management system (CMS) used to manage the delivery and distribution of content to
various Remote Knowledge products, services or web based applications.

 

 

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Appendix H

Testing and Approval Process

Raymarine’s Testing and Approval Process as well as the Process Phases necessary for Sign Off are
as described below and are referenced in Section 3.03.

	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	Phase #	 	Process	 	 	 	Committed Date
	Phase 1

	 	Approval of Design
	 	AOD
	 	February 15, 2008
	Phase 2

	 	Approval for Pilot Production
	 	APP
	 	February 29, 2008
	Phase 3

	 	Approval to Manufacture
	 	ATM
	 	April 25, 2008
	Phase 4

	 	Approval to Ship
	 	ATS
	 	May 23, 2008

	 	 	 
	Phase 1	 	Approval of Design
	Purpose

	 	•     To approve the design of the Product
	 
	 	 
	Objectives

	 	•      To prove that a representative production unit meets the design intent
	 
	 	 
	 

	 	•      To confirm that all relevant outstanding actions and deliverables have been completed

	 
	 	 
	 

	 	•      To confirm any risks identified during the new product development process have been
mitigated

	 
	 	 
	Questions to Resolve

	 	•      GPM — Global Product Manager issue and concerns
	 
	 	 
	 

	 	•      Engineering design checks & issues
	 
	 	 
	 

	 	•      Verification, certification & Approval of Design
	 
	 	 
	 

	 	•      Technical support and service issues
	 
	 	 
	 

	 	•      SCNPI — Supply Chain issues and concerns
	 
	 	 
	 

	 	•      PRP — Facilitator issues and concerns

	 	 	 
	Phase 2	 	Approval for Pilot Production
	Purpose

	 	•      To position the product to allow entry to Pilot Production
	 
	 	 
	 

	 	•      To provide approval for Pilot Production to commence
	 
	 	 
	Objectives

	 	•      Ensure that the product, supply chain and manufacturing processes are positioned to
allow Pilot production to commence

	 
	 	 
	Questions to Resolve

	 	•      Engineering — Group Leader issues and concerns
	 
	 	 
	 

	 	•      Production Engineering — Production Engineering Manager issues
	 
	 	 
	 

	 	•      Test — Test Engineering Manager issues and concerns
	 
	 	 
	 

	 	•      Supply Chain — SCNPI Project Manager issues and concerns
	 
	 	 
	 

	 	•      Quality — Product Quality Manager issues and concerns

	 	 	 
	Phase 3	 	Approval to Manufacture
	Purpose

	 	•      To position the product project to allow volume ramp-up
manufacturing to commence

	 
	 	 
	 

	 	•      To provide approval for volume ramp-up manufacturing
to commence
	 
	 	 
	Objectives

	 	•      Ensure that the Product, supply chain and manufacturing processes are positioned to
allow volume ramp-up to commence

	 
	 	 
	Questions to Resolve

	 	•      Engineering — Group Leader issues and concerns
	 
	 	 
	 

	 	•      Production Engineering — Production Engineering Manager issues
	 
	 	 
	 

	 	•      Test — Test Engineering Manager issues and concerns
	 
	 	 
	 

	 	•      Supply Chain — SCNPI Project Manager issues and concerns
	 
	 	 
	 

	 	•      Quality — Product Quality Manager issues and concerns

	 	 	 
	Phase 4	 	Approval to Ship
	Purpose

	 	•      To approve product for shipment to customers
	 
	 	 
	 

	 	•      Trigger for SCNPI to inform EMS & Commercial (UK&US) product
has passed ATS
	 
	 	 
	Objectives

	 	•      To ensure stock volumes are sufficient
	 
	 	 
	 

	 	•      To confirm Approval to Manufacturer (ATM) is completed and signed off
	 
	 	 
	 

	 	•      To ensure EMS & Commercial (UK&US) are informed that product is approved for shipment

 

 

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EXCHANGE COMMISSION.

RK shall not perform any actions that are related to a subsequent phase prior to Sign Off of
any previous phase.

 

 

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EXCHANGE COMMISSION.

Appendix I

Territories

[******]

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