Document:

Convergys Corporation Amended and Restated 1998 Long-Term Incentive Plan

 Exhibit 10.8 to 2007 10-K 
 CONVERGYS CORPORATION 
 1998 LONG TERM INCENTIVE PLAN, AS AMENDED 
 1. Purpose. 
 The primary purpose of the Convergys
Corporation 1998 Long Term Incentive Plan, as amended (the “Plan”) is to further the long term growth of Convergys Corporation (the “Company”) by offering competitive incentive compensation related to long term performance goals
to those employees of the Company and its affiliates who will be largely responsible for planning and directing such growth. The Plan is also intended as a means of reinforcing the commonality of interest between the Company’s shareholders and
the employees who are participating in the Plan and as an aid in attracting and retaining employees of outstanding abilities and specialized skills. The Plan became effective on July 20, 1998, the date on which it was approved by the
shareholders of the Company (the “Effective Date”). 
 2. Administration. 
 2.1 The Plan shall be administered by the Compensation and Benefits Committee (the “Committee”) of the Company’s Board of Directors
(the “Board”). The Committee shall consist of at least three members of the Board (a) who are neither officers nor employees of the Company and (b) who are “outside directors” within the meaning of section 162(m)(4)(C)
of the Internal Revenue Code of 1986, as amended (the “Code”). 
 2.2 Subject to the limitations of the Plan, the Committee
shall have complete authority (a) to select from the employees and Non-Employee Advisors (as defined in Section 10B) of the Company and its affiliates those individuals who shall participate in the Plan, (b) to make awards in such
forms and amounts as it shall determine and to cancel, suspend or amend awards, (c) to impose such limitations, restrictions and conditions upon awards as it shall deem appropriate, (d) to interpret the Plan and to adopt, amend and rescind
administrative guidelines and other rules and regulations relating to the Plan and (e) to make all other determinations and to take all other actions necessary or advisable for the proper administration of the Plan; provided, however, that
notwithstanding the foregoing, except as otherwise permitted under Section 14, the Committee shall not, without the further approval of the shareholders of the Company, authorize the amendment of any outstanding option to reduce its exercise
price or cancel an option and replace it with an option having a lower exercise price. Determinations of fair market value under the Plan shall be made in accordance with the methods and procedures established by the Committee. The Committee’s
determinations on matters within its authority shall be conclusive and binding on the Company and all other parties. 
 2.3 The
Committee may delegate to one or more Senior Managers or to one or more committees of Senior Managers the right to make awards to employees who are not officers or directors of the Company and to Non-Employee Advisors. 
 2.4 In order to facilitate the making of any grant or combination of grants under this Plan, the Committee may provide for such special terms for
awards to participants 

  

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who are foreign nationals or who are employed by the Company or any subsidiary outside of the United States of America as the Committee may consider
necessary or appropriate to accommodate differences in local law, tax policy or custom. Moreover, the Committee may approve such supplements to or amendments, restatements or alternative versions of this Plan as it may consider necessary or
appropriate for such purposes, without thereby affecting the terms of this Plan as in effect for any other purpose, and the Corporate Secretary or other appropriate officer of the Company may certify any such document as having been approved and
adopted in the same manner as this Plan. No such special terms, supplements, amendments or restatements, however, shall include any provisions that are inconsistent with the terms of this Plan as then in effect unless this Plan could have been
amended to eliminate such inconsistency without further approval by the shareholders of the Company. 
 3. Types of Awards. 
 Awards under the Plan may be in any one or more of the following: (a) stock options, including incentive stock options (“ISOs”), (b) stock
appreciation rights (“SARs”), in tandem with stock options or free-standing, (c) restricted stock, (d) restricted stock units, (e) performance shares and performance units conditioned upon meeting performance criteria and
(f) other awards based in whole or in part by reference to or otherwise based on Company Common Shares, without par value (“Common Shares”). In connection with any award or any deferred award, payments may also be made representing
dividends or interest or other equivalent. No awards shall be made under the Plan after ten years from the Effective Date. 
 4. Shares Subject to Plan.

 Subject to adjustment as provided in Section 14 below, 38,000,000 of the Company’s Common Shares may be issued or transferred (1) upon the
exercise of options or SARs, (2) as restricted shares (whether or not deferred pursuant to Section 12) and released from substantial risks of forfeiture, (3) in payment of restricted stock units or performance units or performance
shares that have been earned, or (4) in payment of dividend equivalents paid with respect to awards made under the Plan. Common Shares available in any year which are not used for awards under the Plan shall be available for award in subsequent
years. Notwithstanding the foregoing, subject to adjustment as provided in Section 14 below, (a) the total number of Common Shares actually issued by the Company upon the exercise of ISOs shall not exceed 15,000,000, (b) the total
number of Common Shares that may be subject to awards granted under the Plan, in the form of stock options, SARs, performance shares, restricted stock specifying objective performance criteria or other stock awards specifying objective performance
criteria to any one individual, during any calendar year, shall not exceed separately or in the aggregate, 500,000 and (c) the total amount of cash (or fair market value of property) payable pursuant to performance units granted to any one
individual during any calendar year shall not exceed $3,500,000. 
  

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 In the future, if another company is acquired, any Common Shares covered by or issued as result of the
assumption or substitution of outstanding grants of the acquired company shall not be deemed issued under the Plan and shall not be subtracted from the Common Shares available for grant under the Plan. The Common Shares issued or transferred under
the Plan may consist in whole or in part of authorized and unissued shares or treasury shares. If any Common Shares subject to any award are forfeited, terminated, cancelled or settled in cash or otherwise terminated with or without issuance or
transfer of Common Shares, the Common Shares subject to such award shall again be available for grant pursuant to the Plan. Common Shares withheld in payment of any exercise price or taxes relating to an award shall be deemed to constitute Common
Shares not issued or transferred to the participant and shall be deemed to again be available for awards under the Plan. This Section shall apply to the number of Common Shares reserved and available for ISOs only to the extent consistent with
applicable provisions of the Code and Treasury regulations related to ISOs. 
 5. Stock Options. 
 Except as provided in Sections 10A and 10B, all stock options granted under the Plan shall be subject to the following terms and conditions: 

5.1 The Committee may, from time to time, subject to the provisions of the Plan and such other terms and conditions as the Committee may
prescribe, grant to any employee of the Company or affiliate of the Company options to purchase Common Shares, which options may be options that comply with the requirements for incentive stock options set forth in section 422 of the Code
(“ISOs”) or options which do not comply with such requirements (“NSOs”) or both. The grant of an option shall be evidenced by an Evidence of Award containing such terms and conditions as the Committee may from time to time
prescribe (“Stock Option Agreement”). For purposes of the Plan, “Evidence of Award” means an agreement, certificate, resolution or other type or form of writing or other evidence, including electronic evidence, approved by the
Committee which sets forth the terms and conditions of the award. 
 5.2 The purchase price per Common Share of options granted under
the Plan shall be determined by the Committee; provided that the purchase price per Common Share of any ISO shall not be less 100% of the fair market value of a Common Share on the date the ISO is granted. 
 5.3 Unless otherwise prescribed by the Committee in the Stock Option Agreement, each option granted under the Plan shall be for a period of ten
years, shall be exercisable in whole or in part after the commencement of the second year of its specified term and may thereafter be exercised in whole or in part before it terminates under the provisions of the Stock Option Agreement. The
Committee shall establish procedures governing the exercise of options and shall require that notice of exercise be given and that the option price be paid in full in cash at the time of exercise. The Committee may permit an optionee, in lieu of
part or all of the cash payment, to make payment in Common Shares 

  

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or other property valued at fair market value on the date of exercise, as partial or full payment of the option price. As soon as practicable after receipt
of each notice and full payment, the Company shall deliver to the optionee a certificate or certificates representing the acquired Common Shares, unless, in accordance with rules prescribed by the Committee, the optionee has elected to defer receipt
of the Common Shares. 
 5.4 Any ISO granted under the Plan shall be exercisable upon the date or dates specified in the Stock Option
Agreement, but not earlier than one year after the date of grant of the ISO and not later than 10 years after the date of grant of the ISO, provided that the aggregate fair market value, determined as of the date of grant, of Common Shares for which
ISOs are exercisable for the first time during any calendar year as to any individual shall not exceed the maximum limitations in section 422 of the Code. Notwithstanding any other provisions of the Plan to the contrary, no individual will be
eligible for or granted an ISO if, at the time the option is granted, that individual owns (directly or indirectly, within the meaning of section 424(d) of the Code) stock of the Company possessing more than 10% of the total combined voting power of
all classes of stock of the Company or of any of its subsidiaries. 
 6. Stock Appreciation Rights. 
 6.1 A SAR may be granted free-standing or in tandem with new options or after the grant of a related option which is not an ISO. The SAR shall
represent the right to receive payment of a sum not to exceed the amount, if any, by which the fair market value of the Common Shares on the date of exercise of the SAR (or, if the Committee shall so determine in the case of any SAR not related to
an ISO, any time during a specified period before the exercise date) exceeds the grant price of the SAR. 
 6.2 The grant price and
other terms of the SAR shall be determined by the Committee. 
 6.3 Payment of the amount to which an individual is entitled upon the
exercise of a SAR shall be made in cash, Common Shares or other property or in a combination thereof, as the Committee shall determine. To the extent that payment is made in Common Shares or other property, the Common Shares or other property shall
be valued at fair market value on the date of exercise of the SAR. 
 6.4 Unless otherwise determined by the Committee, any related
option shall no longer be exercisable to the extent the SAR has been exercised and the exercise of an option shall cancel the related SAR to the extent of such exercise. 
 7A. Restricted Stock. 
 Common Shares awarded as restricted stock may not be disposed of by the
recipient until certain restrictions established by the Committee lapse. Recipients of restricted stock are not required to provide consideration other than the rendering of services or the payment of any minimum amount required by law, unless the
Committee otherwise 

  

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elects. The recipient shall have, with respect to Common Shares awarded as restricted stock, all of the rights of a shareholder of the Company, including the
right to vote the Common Shares, and the right to receive any cash dividends, unless the Committee shall otherwise determine. Upon termination of employment during the restricted period, all restricted stock shall be forfeited, subject to such
exceptions, if any, as are authorized by the Committee, as to termination of employment, retirement, disability, death or special circumstances. Restricted stock grants may specify objective performance criteria (in accordance with Section 8
below) the achievement of which is a condition to termination or early termination of the restrictions applicable to some or all of such shares. Each such grant may specify in respect of such objective performance criteria a minimum acceptable level
of achievement and may set forth a formula for determining the number of restricted shares on which restrictions will terminate if performance is at or above the minimum level, but falls short of full achievement of the specified criteria.

 7B. Restricted Stock Units. 
 The
Committee may award to any participant restricted stock units. Each such grant shall represent the right of the recipient to receive a number of Common Shares in the future, but subject to the fulfillment of such conditions as the Committee may
specify. Recipients of restricted stock units are not required to provide consideration other than the rendering of service, unless the Committee otherwise elects. Each award of restricted stock units shall be evidenced by an Evidence of Award
containing such terms and conditions as the Committee may determine. An award of restricted stock units may specify objective performance criteria (in accordance with Section 8 below), the achievement of which is a condition to the
Company’s obligation to deliver Common Shares thereunder. Each such grant may specify in respect of such objective performance criteria a minimum acceptable level of achievement and may set forth a formula for determining the number of Common
Shares deliverable under the award if performance is at or above the minimum level, but falls short of full achievement of the specified criteria. 
 8.
Performance Shares and Units. 
 8.1 The Committee may award to any participant performance shares or performance units
(“Performance Award”). Each performance share shall represent, as the Committee shall determine, one Common Share or other security. Each performance unit shall represent the right of the recipient to receive an amount equal to the value
determined in the manner established by the Committee at the time of the award. Recipients of Performance Awards are not required to provide consideration other than the rendering of service, unless the Committee otherwise elects. 
 8.2 Each Performance Award under the Plan shall be evidenced by an Evidence of Award containing such terms and conditions as the Committee may
determine. 
 8.3 Each Performance Award shall specify objective performance criteria which, if achieved, will result in payment or
early payment of the award, and each award may 

  

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specify in respect of such specified objective performance criteria a minimum acceptable level of achievement and shall set forth a formula for determining
the number of performance shares or performance units that will be earned if performance is at or above the minimum level, but falls short of full achievement of the specified objective performance criteria. Each award shall specify that, before the
performance share or performance units shall be earned and paid, the Committee must determine that the objective performance criteria have been satisfied. Objective performance criteria may be described in terms of Company-wide objectives or
objectives that are related to the performance of the individual participant or a subsidiary, business unit, division, department, region or function within the Company or subsidiary. The objective performance criteria may be made relative to the
performance of other corporations. The objective performance criteria shall be based on specified levels of or growth in one or more of the following criteria: earnings per share; stock price; total shareholder return; return on investment; return
on capital; revenues; earnings from operations; earnings before or after interest and taxes; net income; cash flow; debt to capital ratio; economic value added; return on equity; return on assets; earnings before or after interest, depreciation,
amortization or extraordinary or special items; free cash flow; cash flow return on investment (discounted or otherwise); net cash provided by operation; cash flow in excess of cost of capital; operating margin; and profit. 
 If the Committee determines that a change in the business, operations, corporate structure or capital structure of the Company, or the manner in which it
conducts its business, or other events or circumstances (including those events and circumstances described in Section 14 of this Plan) render the objective performance criteria unsuitable, the Committee may in its discretion modify such
criteria or the related minimum acceptable level of achievement, in whole or in part, as the Committee deems appropriate and equitable, except in the case where such action would result in the loss of the otherwise available exemption of the award
under Section 162(m) of the Code. 
 The performance period for each award within which the objective performance criteria are to be
achieved shall be of such duration as the Committee shall establish at the time of award (“Performance Period”). There may be more than one award in existence at any one time, and Performance Periods may differ. 
 8.4 The Committee may provide that amounts equivalent to dividends paid shall be payable with respect to each Performance Share awarded, and that
amounts equivalent to interest at such rates as the Committee may determine shall be payable with respect to amounts equivalent to dividends previously credited to the participant. The Committee may provide that amounts equivalent to interest at
such rates as the Committee may determine shall be payable with respect to performance units. 
 8.5 Payments of performance shares and
any related dividends, amounts equivalent to dividends and amounts equivalent to interest may be made in a lump sum or in installments, in cash, property or in a combination thereof, as the Committee may determine. Payment of performance units and
any related amounts equivalent to interest may be made in a lump sum or in installments, in cash, property or in a combination thereof, as the Committee may determine. 
  

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 9. Other Stock Unit Awards. 
 9.1 The Committee is authorized to grant to employees of the Company and its affiliates, either alone or in addition to other awards granted under the Plan, awards of Common Shares or other securities of the
Company or any subsidiary of the Company and other awards that are valued in whole or in part by reference to, or are otherwise based on, Common Shares or other securities of the Company or any subsidiary of the Company (“other stock unit
awards”). Other stock unit awards may be paid in cash, Common Shares, other property or in a combination thereof, as the Committee shall determine. 
 9.2 The Committee shall determine the employees to whom other stock unit awards are to be made, the times at which such awards are to be made, the number of shares to be granted pursuant to such awards and all
other conditions of such awards. The provisions of other stock unit awards need not be the same with respect to each recipient. The recipient shall not be permitted to sell, assign, transfer, pledge, or otherwise encumber the Common Shares or other
securities prior to the later of the date on which the Common Shares or other securities are issued, or the date on which any applicable restrictions or performance or deferral periods lapse. Common Shares (including securities convertible into
Common Shares) and other securities granted pursuant to other stock unit awards may be issued for no cash consideration or for such minimum consideration as may be required by applicable law. Common Shares (including securities convertible into
Common Shares) and other securities purchased pursuant to purchase rights granted pursuant to other stock unit awards may be purchased for such consideration as the Committee shall determine, which price shall not be less than the fair market value
of such Common Shares or other securities on the date of grant, unless the Committee otherwise elects. 
 10A. Grants to Non-Employee Directors.

 10A.1 For purposes of the Plan, “Non-Employee Director” means a member of the Board who is not an employee of the Company or
an affiliate of the Company. In addition to awards to employees and Non-Employee Advisors, awards (other than ISOs) also may be made to Non-Employee Directors under the Plan. Except as otherwise provided in this Section 10A, any award to a
Non-Employee Director shall be subject to all of the terms and conditions of the Plan. 
 10A.2 The Board, in its sole discretion, may
make awards to Non-Employee Directors. In exercising such authority, the Board shall have all of the power otherwise reserved to the Committee under the Plan, including, but not limited to, the sole and complete authority (a) to select the
Non-Employee Directors who shall be eligible to receive awards, (b) to select the types and amounts of awards which may be made and (c) to impose such limitations, restrictions and conditions upon awards as the Board shall deem
appropriate. 
  

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 10B. Grants to Non-Employee Advisors. 
 10B.1 For purposes of the Plan, “Non-Employee Advisor” means an individual selected by the Company or one or more of its affiliates to
participate in one or more foreign advisory boards who is neither an employee of the Company or an affiliate of the Company nor a Non-Employee Director. In addition to awards to employees and Non-Employee Directors, awards (other than ISOs) also may
be made to Non-Employee Advisors under the Plan. Except as otherwise provided in this Section 10B, any award to a Non-Employee Advisor shall be subject to all of the terms and conditions of the Plan. 
 10B.2 The Committee, in its sole discretion, may make awards to Non-Employee Advisors. In exercising such authority, the Committee shall have
complete authority (a) to select the Non-Employee Advisors who shall be eligible to receive awards, (b) to select the types and amounts of awards which may be made and (c) to impose such limitations, restrictions and conditions upon
awards as the Committee shall deem appropriate. 
 11. Nonassignability of Awards. 
 Unless permitted by the Committee, no award granted under the Plan shall be assigned, transferred, pledged or otherwise encumbered by the recipient,
otherwise than (a) by will, (b) by designation of a beneficiary after death or (c) by the laws of descent and distribution. Each award shall be exercisable during the recipient’s lifetime only by the recipient or, if permissible
under applicable law, by the recipient’s guardian or legal representative or, in the case of a transfer permitted by the Committee, by the recipient of the transferred amount. 
 12. Deferrals of Awards. 
 The Committee may permit recipients of awards to defer the distribution of
all or part of any award in accordance with such terms and conditions as the Committee shall establish. 
 13. Provisions Upon Change of Control.

 In the event of a Change in Control occurring on or after the Effective Date, the provisions of this Section 13 will supersede any
conflicting provisions of the Plan. 
 13.1 In the event of a Change in Control, (a) all outstanding stock options and SARs under
Sections 5 and 6 of the Plan shall become exercisable in full, (b) the restrictions otherwise applicable to any Common Shares awarded as restricted stock under Section 7A of the Plan shall lapse, (c) all Common Shares that are the
subject of restricted stock units granted under Section 7B shall be issued, and (d) the performance 

  

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criteria relating to outstanding performance shares, performance units and other awards under Sections 8 and 9 of the Plan shall be deemed to have been
satisfied in full and such awards shall be paid in full within five business days of such Change in Control, provided that for those performance awards issued after February 19 2007, performance goals will not be deemed satisfied in full and
such awards shall be paid based upon actual results as of the date of the Change in Control; further, unless the Committee shall revoke such an entitlement prior to a Change in Control, any optionee who is deemed by the Committee to be a statutory
officer (“insider”) for purposes of Section 16 of the Securities Exchange Act of 1934, as amended (the “1934 Act”), shall be entitled to receive in lieu of exercise of any stock option, to the extent that it is then
exercisable, a cash payment in an amount equal to the difference between the aggregate price of such option, or portion thereof, and (a) in the event of a tender offer or similar event, the final offer price per share paid for Common Shares
times the number of Common Shares covered by the option or portion thereof, or (b) the aggregate value of the Common Shares covered by the stock option. 
 In the event of a tender offer in which fewer than all Common Shares which are validly tendered in compliance with such offer are purchased or exchanged, then only that portion of the Common Shares covered by a stock
option as results from multiplying such Common Shares by a fraction, the numerator of which is the number of Common Shares acquired pursuant to the offer and the denominator of which is the number of Common Shares tendered in compliance with such
offer, shall be used to determine the payment thereupon. To the extent that all or any portion of a stock option shall be affected by this provision, all or such portion of the stock option shall be terminated. 
 13.2 For purposes of this Section 13, a “Change in Control” of the Company means and shall be deemed to occur if: 
 (a) a tender shall be made and consummated for the ownership of 30% or more of the outstanding voting securities of the Company;

 (b) the Company shall be merged or consolidated with another corporation and as a result of such merger or
consolidation less than 75% of the outstanding voting securities of the surviving or resulting corporation shall be owned in the aggregate by the former shareholders of the Company, other than affiliates (within the meaning of the 1934 Act) of any
party to such merger or consolidation, as the same shall have existed immediately prior to such merger or consolidation; 
 (c) the Company shall sell substantially all of its assets to another corporation which is not a wholly owned subsidiary; 
 (d) a person, within the meaning of Section 3(a)(9) or of Section 13(d)(3) of the 1934 Act, shall acquire 20% or more of the outstanding voting securities of the Company (whether directly, indirectly,
beneficially or of record), or a person, within the meaning of Section 3(a)(9) or Section 13(d)(3) of the 1934 Act, controls in any manner the election of a majority of the directors of the Company; or 
  

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 (e) within any period of two consecutive years commencing on or after the Effective
Date of the Plan, individuals who at the beginning of such period constitute the Board cease for any reason to constitute at least a majority thereof, unless the election of each director who was not a director at the beginning of such period has
been approved in advance by directors representing at least two-thirds of the directors then in office who were directors at the beginning of the period. For purposes hereof, ownership of voting securities shall take into account and shall include
ownership as determined by applying the provisions of Rule 13d-3(d)(1)(i) pursuant to the 1934 Act. 
 13.3 In the event of a Change in
Control, the provisions of this Section 13 may not be amended on or subsequent to the Change in Control in any manner whatsoever which would be adverse to any recipient of an award under the Plan without the consent of such recipient who would
be so affected; provided, however, the Board may make minor or administrative changes to this Section 13 or changes to conform to applicable legal requirements. 
 14. Adjustments. 
 14.1 In the event of any change affecting the Common Shares by reason of any
stock dividend or split, recapitalization, merger, consolidation, spin-off, combination or exchange of shares or other corporate change, or any distributions to common shareholders other than cash dividends, the Committee shall make such
substitution or adjustment in the aggregate number or class of shares which may be distributed under the Plan and in the number, class and option price or other price of shares subject to the outstanding awards granted under the Plan as it deems to
be appropriate in order to maintain the purpose of the original grant. 
 14.2 Subject to restrictions and limitations otherwise
provided under the Plan, the Committee shall be authorized to make adjustments in performance award criteria or in the terms and conditions of other awards in recognition of unusual or non-recurring events affecting the Company or its financial
statements or changes in applicable laws, regulations or accounting principles. The Committee may correct any defect, supply any omission or reconcile any inconsistency in the Plan or any award in the manner and to the extent it shall deem desirable
to carry it into effect. 
 15. Amendments and Terminations. 
 Notwithstanding any other provisions hereof to the contrary, the Board may assume responsibilities otherwise assigned to the Committee and may amend, alter or discontinue the Plan or any portion thereof at any time,
provided that no such action shall impair the rights of any recipient of an award under the Plan without such recipient’s consent and provided that no amendment shall be made without shareholder approval which (a) increases the total
number of Common Shares reserved for issuance pursuant to the Plan or the total number of Common Shares which may be issued upon the exercise of ISOs or the total number of Common Shares which may be issued to any one individual (b)

  

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changes the classes of persons eligible to receive awards under the Plan or (c) is required to be approved by the shareholders of the Company in order
to comply with applicable law or the rules of the principal national securities exchange upon which the Common Shares are traded. 
 16. Withholding.

 To the extent required by applicable federal, state, local or foreign law, the recipient of an award under the Plan shall make arrangements
satisfactory to the Company for the satisfaction of any withholding obligations that arise in connection with the award and the Company shall have the right to withhold from any cash award the amount necessary, or retain from any award in the form
of Common Shares a sufficient number of Common Shares, to satisfy the applicable withholding tax obligation. Unless otherwise provided in the applicable award agreement, a participant may satisfy any tax withholding obligation by any of the
following means or any combination thereof: (a) by a cash payment to the Company, (b) by delivering to the Company Common Shares owned by the participant or (c) by authorizing the Company to retain a portion of the Common Shares
otherwise issuable to the participant pursuant to the exercise or vesting of the award. 
 17. CBI Stock Plan. 
 17.1 For purposes of this Section 17, “CBI” means Cincinnati Bell Inc., “CBI Option” means an option to purchase CBI common
shares granted under a CBI Stock Plan, “CBI Restricted Stock” means an award of CBI common shares as restricted stock under a CBI Stock Plan, “CBI Stock Plan” means, collectively, the Cincinnati Bell Inc. 1988 Long Term Incentive
Plan, the Cincinnati Bell Inc. 1989 Stock Option Plan, the Cincinnati Bell Inc. 1997 Long Term Incentive Plan, the Cincinnati Bell Inc.1988 Stock Option Plan for Non-Employee Directors and the Cincinnati Bell Inc. 1997 Stock Option Plan for
Non-Employee Directors and “Distribution” means the date as of which CBI distributes to its shareholders all of the Common Shares owned by CBI. 
 17.2 At the time of the Distribution, each holder of a CBI Option shall receive an additional stock option under this Plan (“Company Option”) to purchase a number of Common Shares equal to the number of
CBI common shares subject to the CBI Option. Each Company Option shall have the same terms and conditions (including vesting) as the CBI Option with respect to which it is granted, except that termination of employment shall mean, (a) in the
case of a CBI employee or director, termination of employment with CBI and (b) in the case of a Company employee or director, termination of employment with the Company. The exercise price per share of each CBI Option (the “CBI Exercise
Price”) shall be reduced, and the exercise price per share of the associated Company Option (the “Company Exercise Price”) shall be set so that (a) the sum of the CBI Exercise Price (after the reduction provided herein) and the
Company Exercise Price is equal to the CBI Exercise Price (before the reduction provided herein) and (ii) the ratio of the CBI Exercise Price (after the reduction provided herein) to the Company Exercise Price is equal to the ratio of the
average of the high and low per-share prices of CBI common shares on the New York Stock Exchange (“NYSE”) on January 4, 

  

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1999 to the average of the high and low per-share prices of Common Shares on the NYSE on January 4, 1999. Notwithstanding the foregoing, in the event
that the number of Common Shares to be distributed to each CBI shareholder at the time of the Distribution with respect to each CBI common share owned by the shareholder on the record date for the Distribution is greater or less than one, the number
of Common Shares represented by each Company Option and the Company Exercise Price shall be adjusted to reflect such difference. 
 17.3 At the time of the Distribution, the Common Shares to be distributed with respect to each CBI common share which constitutes CBI Restricted Stock shall be deemed to have been issued under this Plan and shall be subject to the same
terms, conditions and restrictions (including vesting) which apply to the CBI Restricted Stock with respect to which the distribution is being made, except that termination of employment shall mean, (a) in the case of a CBI employee,
termination of employment with CBI and (b) in the case of a Company employee, termination of employment with the Company. 
 18. Governing Law.

 The Plan and each Evidence of Award shall be governed by the laws of the State of Ohio, excluding any conflicts or choice of law rule or
principle that might otherwise refer construction or interpretation of the Plan to the substantive law of another jurisdiction. 
  

 12Convergys Corporation Executive Deferred Compensation Plan as amended

 Exhibit 10.9 to 2007 10-K 
 CONVERGYS CORPORATION 
 EXECUTIVE DEFERRED COMPENSATION PLAN 
 (As amended effective October 29, 2001, except as otherwise provided) 

 TABLE OF CONTENTS 
  

					
	SECTION 1	 	NAME AND PURPOSE OF PLAN	  	1
			
	SECTION 2	 	GENERAL DEFINITIONS; GENDER AND NUMBER	  	1
			
	SECTION 3	 	DEFERRALS; COMPANY MATCH	  	2
			
	SECTION 4	 	MAINTENANCE AND VALUATION OF ACCOUNTS	  	5
			
	SECTION 5	 	DISTRIBUTION	  	7
			
	SECTION 6	 	ADMINISTRATION OF THE PLAN	  	10
			
	SECTION 7	 	FUNDING OBLIGATION	  	11
			
	SECTION 8	 	AMENDMENT AND TERMINATION	  	11
			
	SECTION 9	 	NON-ALIENATION OF BENEFITS	  	12
			
	SECTION 10	 	MISCELLANEOUS	  	12

 CONVERGYS CORPORATION 
 EXECUTIVE DEFERRED COMPENSATION PLAN 
 SECTION 1 
 NAME AND PURPOSE OF PLAN 
 1.1
NAME. The plan set forth herein shall be known as the Convergys Corporation Executive Deferred Compensation Plan (the “Plan”). 
 1.2 PURPOSE. The purpose of the Plan is to provide deferred compensation for a select group of officers and highly compensated employees of Convergys Corporation (“Convergys”) and its affiliates. 
 1.3 EFFECTIVE DATE. The Plan shall be effective on January 1, 1999 (the “Effective Date”). 
 1.4 PREDECESSOR PLANS. The Plan is intended to amend and supersede the MATRIXX Marketing Inc. Executive Deferred Compensation Plan (the “MATRIXX
Plan”) as of the Effective Date. The Plan also is intended to assume and discharge all of the obligations of Cincinnati Bell Inc. (“CBI”) and its affiliates under CBI’s Executive Deferred Compensation Plan (the “CBI
Plan”) with respect to those employees of Convergys and its affiliates who were participating in the CBI Plan immediately prior to the Effective Date. 
 SECTION 2 
 GENERAL DEFINITIONS; GENDER AND NUMBER 
 2.1 GENERAL DEFINITIONS. For purposes of the Plan, the following terms shall have the meanings hereinafter set forth unless the context otherwise
requires: 
 2.1.1 “Accounts” means, collectively, all outstanding Cash Deferral Accounts, Restricted Stock Accounts and Company
Matching Accounts maintained for a Key Employee. 
 2.1.2 “Beneficiary” means the person or entity designated by a Key Employee, on
forms furnished and in the manner prescribed by the Committee, to receive any benefit payable under the Plan after the Key Employee’s death. If a Key Employee fails to designate a beneficiary or if, for any reason, such designation is not
effective, his “Beneficiary” shall be his surviving spouse or, if none, his estate. 
  

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 2.1.3 “Convergys Shares” means common shares of Convergys Corporation. 
 2.1.4 “Convergys Entity” means Convergys and each corporation which is a member of a controlled group of corporations (within the meaning of
section 414(b) of the Code, as modified by section 415(h) of the Code) which includes Convergys. 
 2.1.5 “Code” means the Internal
Revenue Code of 1986 as such Code now exists or is hereafter amended. 
 2.1.6 “Committee” means Convergys Employee Benefits
Committee. 
 2.1.7 “Employee” means any person who is an employee of a Convergys Entity. 
 2.1.8 “Key Employee” means, with respect to any calendar year, an Employee who has been designated by the Committee as a “Key
Employee” for such calendar year. 
 2.2 GENDER AND NUMBER. For purposes of the Plan, words used in any gender shall include all other
genders, words used in the singular form shall include the plural form, and words used in the plural form shall include the singular form, as the context may require. 
 SECTION 3 
 DEFERRALS; COMPANY MATCH 
 3.1 ELECTION OF DEFERRALS. 
 3.1.1 Subject to
such rules as the Committee may prescribe, a Key Employee may elect prior to January 1 of such calendar year (or such earlier date as may be prescribed by the Committee) to defer up to 75% of his Basic Salary for any calendar year in accordance
with procedures established by the Committee. Notwithstanding the foregoing, if an Employee first becomes a Key Employee after the first day of a calendar year, such Key Employee may elect within 30 days of the date on which he first becomes a Key
Employee to defer a permissible percentage of his Basic Salary for the remainder of the calendar year in accordance with procedures prescribed by the Committee. Any election under the preceding sentence shall be effective as of the first payroll
period beginning after the date the election is filed. For purposes of the Plan, “Basic Salary” means the basic salary, pay in lieu of paid time off, short term disability pay, sales incentive payments and bonuses, overtime pay, hiring
bonuses and retention bonuses payable to a Key Employee by a Convergys Entity, but not including spot bonuses, patent bonuses, referral bonuses, severance pay, relocation pay, imputed income, long term incentive payments and other special forms of
pay. 
  

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 3.1.2 Subject to such rules as the Committee may prescribe, a Key Employee may elect prior to
January 1 of such calendar year (or such earlier date as may be prescribed by the Committee) to defer up to 100% (subject to applicable withholding) or a specific dollar amount (not less than $1,000) of any Annual Cash Incentive Award otherwise
payable during the calendar year pursuant to procedures established by the Committee. For purposes of the Plan, “Annual Cash Incentive Award” means the annual incentive award or bonus payable in cash to a Key Employee by a Convergys
Entity. 
 3.1.3 Subject to such rules as the Committee may prescribe, a Key Employee who has received a Restricted Stock Award may elect to
surrender any of the restricted Convergys Shares as of any date permitted by the Committee (not later than six months prior to the date on which the restrictions otherwise applicable to such shares would lapse). For purposes of the Plan,
“Restricted Stock Award” means an award of Convergys Shares under the Convergys 1998 Long Term Incentive Plan (the “1998 LTIP”) which is in the form of restricted stock. 
 3.2 CHANGING DEFERRALS. Subject to such rules as the Committee may prescribe, a Key Employee who has elected to defer a portion of his Basic Salary or
Annual Cash Incentive Awards may change the amount of his deferral from one permissible amount to another, effective as of any January 1, provided such change is made prior to such January 1 (or such earlier date as may be prescribed by
the Committee). 
 3.3 SUSPENDING DEFERRALS. 
 3.3.1 Subject to such rules as the Committee may prescribe, a Key Employee who has elected to defer a portion of his Basic Salary may suspend such election, as of the first day of any payroll period, provided such
election is made prior to the first day of such payroll period. A Key Employee who has suspended his election for deferrals in accordance with this Section 3.3.1 may again elect to defer a portion of his Basic Salary, effective as of any
January 1 following the six month period beginning on the effective date of the suspension, provided such election is made prior to such January 1 (or such earlier date as may be prescribed by the Committee). 
 3.3.2 A Key Employee’s election to defer a portion of an Annual Cash Incentive Award or to surrender any portion of a Restricted Stock Award may not
be revoked during the calendar year. 
 3.4 COMPANY MATCH. 
 3.4.1 Effective January 1, 2002, as of each day on which Basic Salary or Annual Cash Incentive Award deferrals are credited, under Section 4.1, to the Cash 
  

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 Deferral Account of a Key Employee (“Deferral Date”), there shall also be credited to such Key Employee’s
Company Matching Account under Section 4.3, an amount equal to the lesser of (a) the result obtained (not less than zero) by subtracting the Maximum 401(m) Match from 4% of the Key Employee’s Total Compensation or (b) 100% of the
first 3% of Basic Salary and Annual Cash Incentive Awards deferred by the Key Employee and 50% of the next 2% of Basic Salary and Annual Cash Incentive Awards deferred by the Key Employee on the Deferral Date. For purposes of the preceding sentence,
“Total Compensation” means the total Basic Salary and Annual Cash Incentive Awards paid to the Key Employee on a Deferral Date or which would have been paid to the Key Employee on the Deferral Date if he had not participated in a 401(k)
plan or cafeteria plan and “Maximum 401(m) Match” means the maximum Convergys Entity match which would have been made for the Key Employee on the Deferral Date under the Convergys Corporation Retirement and Savings Plan (the
“RSP”) if the Key Employee had elected to contribute 5% of his non-deferred compensation to the RSP on a pre-tax basis (not in excess of the applicable dollar limitation). For purposes of this Section 3.4.1 only, the terms “Basic
Salary” and “Annual Cash Incentive Award” shall not include an award payable under the 1998 LTIP or any other long term incentive plan or any type of compensation (other than compensation in excess of the applicable dollar limitation)
which is excluded from the definition of the term “Covered Compensation” under the RSP. Notwithstanding any other provision of the Plan to the contrary, with respect to a Key Employee hired on or after January 1, 2002, no amounts
shall be credited under this Section 3.4.1 with respect to Basic Salary or Annual Cash Incentive Award deferrals credited to the Key Employee’s Cash Deferral Account prior to the date on which he has complete one year of Eligibility
Service (as defined in the RSP). 
 3.4.2 As of any day on which the value of a Restricted Stock Award which a Key Employee has elected to
surrender is credited, under Section 4.2, to the Restricted Stock Account of such Key Employee, there shall also be credited to such Key Employee’s Company Matching Account under Section 4.3, an amount equal to 4% of the value of the
Restricted Stock Award credited to his Restricted Stock Account. 
 3.5 DEFERRALS OF SAVINGS PLAN DISTRIBUTIONS. 
 3.5.1 Subject to such rules as the Committee may prescribe, a Key Employee who has received a Required 401(k) Distribution may elect to defer from his
Basic Salary a dollar amount not greater than the dollar amount of the Required 401(k) Distribution. Such deferral shall be made with respect to the Basic Salary paid (1) after the Required 401(k) Distribution has been paid, (2) prior to
the date the services to which such Basic Salary relates have been performed and (3) during the year in which the Required 401(k) Distribution is paid. Such deferrals shall be credited to the Key Employee’s Cash Deferral Account. For
purposes of this Section 3.5, “Required 401(k) Distribution” means a distribution of employee contributions and earnings from the RSP made to satisfy the limitations contained in section 401(k) of the Code. 
  

 4 

 3.5.2 Subject to such rules as the Committee may prescribe, a Key Employee who has received a Required
401(m) Distribution may elect to defer from his Basic Salary a dollar amount not greater than the dollar amount of the Required 401(m) Distribution. Such deferral shall be made with respect to the Basic Salary paid (1) after the Required 401(m)
Distribution has been paid, (2) prior to the date the services to which such Basic Salary relates have been performed and (3) during the year in which the Required 401(k) Distribution is paid. Such deferral shall be credited to the Key
Employee’s Cash Deferral Account. For purposes of this Section 3.5, “Required 401(m) Distribution” means a distribution of company matching contributions and earnings from the RSP made to satisfy the limitations under section
401(m) of the Code. 
 3.5.3 In the case of a Key Employee who has received a Required 401(k) Distribution and who has incurred a Required
401(m) Forfeiture by reason of such Required 401(k) Required Distribution, if a deferral of the Required 401(k) Distribution amount is made under Section 3.5.1, there also shall be credited to such Key Employee’s Company Matching Account,
an amount equal to the amount of the Required 401(m) Forfeiture associated with that Required 401(k) Distribution. For purposes of this Section 3.5, “Required 401(m) Forfeiture” means a forfeiture of company matching contributions and
earnings under the RSP by reason of a Required 401(k) Distribution. 
 SECTION 4 
 MAINTENANCE AND VALUATION OF ACCOUNTS 
 4.1 CASH DEFERRAL ACCOUNTS. There shall be established for each Key Employee who has elected to defer a portion of his Basic Salary or Annual Cash Incentive Award under Section 3.1.1, 3.1.2, 3.5.1 or 3.5.2 a separate Account, called a
Cash Deferral Account, which shall reflect the amounts deferred by the Key Employee and the assumed investment thereof. Subject to such rules as the Committee may prescribe, any amount deferred by a Key Employee under Section 3.1.1, 3.1.2,
3.5.1 or 3.5.2 shall be credited to the Key Employee’s Cash Deferral Account as of the day on which such deferred amount would have otherwise been paid to the Key Employee and shall be assumed to have been invested as designated by the Key
Employee among the investments available under the Plan. 
 4.2 RESTRICTED STOCK ACCOUNTS. There shall be established for each Key Employee
who has elected to surrender all or a portion of a Restricted Stock Award under Section 3.1.3 a separate Account, called a Restricted Stock Account, which shall reflect the value of the Convergys Shares surrendered by the Key Employee under
Section 3.1.3 and the assumed investment thereof. Subject to such rules as the Committee may prescribe, an amount equal to the value of the Convergys Shares surrendered by the Key Employee under Section 3.1.3 shall be credited to the Key
Employee’s Restricted Stock Account as of the day on which the Convergys Shares are surrendered to Convergys. Amounts credited to the Key Employee’s Restricted Stock Account on or after October 
  

 5 

 29, 2001 shall be assumed to be invested in Convergys Shares at all times. Amounts credited to the Key Employee’s
Restricted Stock Account prior to October 29, 2001 shall be assumed to have been invested exclusively in Convergys Shares until six months after the Applicable Lapse Date for the surrendered Convergys Shares. Thereafter, such amounts shall be
assumed to have been invested as designated by the Key Employee among the investments available under the Plan. For purposes of the Plan, “Applicable Lapse Date” means, with respect to any Restricted Stock Award, the date on which the
restrictions would have lapsed if the restricted Convergys Shares had not been surrendered. 
 4.3 COMPANY MATCHING ACCOUNTS. There shall be
established for each Key Employee who is entitled to a match under Section 3.4.1, 3.4.2 or 3.5.3 a separate Account called a Company Matching Account, which shall reflect the match to be credited on behalf of the Key Employee under
Section 3.4.1, 3.4.2 and 3.5.3 and the assumed investment thereof. The amount of the match shall be credited to the Key Employee’s Company Matching Account as of the day on which the deferred Basic Salary or Annual Cash Incentive Award to
which the match relates would have otherwise been paid to the Key Employee or, in the case of a match credited pursuant to Section 3.4.2, as of the date on which the Key Employee elected to surrender the Restricted Stock Award pursuant to
Section 3.1.3. Amounts credited to the Key Employee’s Company Matching Account shall be assumed to have been invested as designated by the Key Employee, pursuant to rules prescribed by the Committee, among the investments available under
the Plan. 
 4.4 VALUATION. As soon as practical following the end of each calendar year, and as of such other date as the Committee may
prescribe, each Key Employee or, in the event of his death, his Beneficiary, shall be furnished a statement as of December 31 showing the balance of the Key Employee’s Accounts, the total credits to such Accounts during the preceding
calendar year, and, if amounts credited to any such Accounts are assumed to have been invested in securities, a description of such securities including the number of shares assumed to have been purchased by the amounts credited to such Accounts.

 4.5 PREDECESSOR PLAN ACCOUNTS. In the case of a Key Employee who had one or more accounts under the MATRIXX Plan or the CBI Plan (the
“Predecessor Plans”) immediately prior to the Effective Date, the balance credited to each such Account shall be transferred to the corresponding Account (Cash Deferral, Restricted Stock or Company Matching) in this Plan as of the
Effective Date. From and after such transfer, the Key Employee shall cease to have any further rights under any Predecessor Plan. To the extent that a Predecessor Plan Account was assumed to have been invested in common shares of CBI (“CBI
Shares”) immediately prior to the Effective Date, the Key Employee’s Accounts in this Plan shall be credited with one Convergys Share and one CBI Share (adjusted in value to reflect the Convergys Shares distributed to CBI’s
shareholders on the Effective Date) for each CBI Share credited to his Predecessor Plan Accounts immediately prior to the Effective Date and in the case of CBI Shares credited to a Restricted Stock Account under this Plan, references to
“Convergys Shares” in Sections 4.2 and 5.2.4 shall include such CBI Shares. 
  

 6 

 4.6 CONVERGYS SHARES. To the extent Key Employee’s Accounts are assumed to have been invested in
Convergys Shares: 
 4.6.1. Whenever any cash dividends are paid with respect to Convergys Shares, additional amounts shall be credited to the
Key Employee’s Accounts as of the dividend payment date. The additional amount to be credited to each account shall be determined by multiplying the per share cash dividend paid with respect to the Convergys Shares on the dividend payment date
by the number of assumed Convergys Shares credited to the Key Employee’s Accounts on the day preceding the dividend payment date. Such additional amount credited to the Key Employee’s Account shall be assumed to have been invested in
additional Convergys Shares on the day on which such dividends are paid. 
 4.6.2. If there is any change in Convergys Shares through the
declaration of a stock dividend or a stock split or through a recapitalization resulting in a stock split, or a combination or a change in shares, the number of shares assumed to have been purchased for each Account shall be appropriately adjusted.

 4.6.3 Whenever Convergys Shares are to be valued for purposes of the Plan, the value of each such share shall be the closing price of the
shares as reported on the New York Stock Exchange on the business day preceding the date as of which the valuation is performed or, if no sales were made on that date, on the next preceding day on which sales were made. 
 SECTION 5 
 DISTRIBUTION 
 5.1 GENERAL. Except as otherwise provided in Section 5.5, no amount shall be paid with respect to
a Key Employee’s Accounts while he remains an Employee. Unless the Committee otherwise provides, all payments with respect to a Key Employee’s Accounts shall be made by the Convergys Entity which otherwise would have paid the Basic Salary,
Annual Cash Incentive Award or Restricted Stock Award deferred by the Key Employee. 
 5.2 TERMINATION OF EMPLOYMENT. A Key Employee may
elect to receive the amounts credited to his Accounts in up to ten annual installment payments or 120 monthly installment payments, commencing not earlier than the first business day of the month following the date he ceases to be an Employee and
not later than the first business day of March of the calendar year following the calendar year in which he ceases 
  

 7 

 to be an Employee. If a Key Employee fails to make such election, the amounts credited to the Key Employee’s Account
shall be paid to the Key Employee in two annual installments with the first installment being made on the first business day of March of the calendar year following the calendar year in which the Key Employee ceases to be an Employee. 
 5.2.1. The amount of each annual installment payable under this Section 5.2 (or, in the case of monthly installments, the sum of the 12 installments
paid during each 12 month period) shall be, at the election of the Key Employee, either (1) a specific dollar amount specified by the Key Employee (not less than $50,000), or (2) a fraction of the amounts credited to the Key
Employee’s Accounts as of the installment payment date, the numerator of which is 1 and the denominator of which is equal to the total number of installments remaining to be paid (including the installment to be paid on the subject installment
payment date). If a Key Employee elects (2) above and the amount of any annual installment (or, in the case of monthly installments, the sum of the 12 installments paid during each 12 month period) is less than $50,000, it shall be increased to
$50,000, as the case may be; provided that if the remaining amount credited to the Accounts on any annual installment date is less than $50,000, the payment shall be the amount necessary to reduce the amount credited to the Account to $0.

 5.2.2. Any election under this Section 5.2 must be made within the time prescribed by the Committee but in no event later than six
months prior to the effective date of the Key Employee’s termination. Distributions made under this Section 5.2 shall be subject to the rules and procedures prescribed by the Committee. The Committee, in its discretion and subject to such
rules as it may prescribe, may allow a Key Employee to elect another form of payment not otherwise described in this Section 5.2. 
 5.2.3. In its discretion, the Committee may condition the right to receive payments with respect to a portion or all of a Key Employee’s Company Matching Account on the Key Employee’s completing a minimum period of service prior
to the date on which he ceases to be an Employee. To the extent that a Key Employee has not satisfied any applicable service requirements prior to the date on which he ceases to be an Employee (other than by reason of his death), he shall not be
entitled to receive payment with respect to his Company Matching Account. 
 5.2.4. In the case of a Restricted Stock Account and that
portion of the Company Matching Account attributable to match credited pursuant to Section 3.4.2, such amounts credited to such Accounts shall be subject to forfeiture at the same time and to the same extent that the Convergys Shares
surrendered would have been if such Convergys Shares had not been surrendered. The provisions of this Section 5.2.4 shall not apply to amounts credited to the Restricted Stock Account under Section 4.6.1 or 4.6.2. 
 5.3 DEATH. Except as provided in Section 5.2.4, if a Key Employee ceases to be an Employee by reason of his death, or if a Key Employee dies after
ceasing to be 
  

 8 

 an Employee but before the amounts credited to his Accounts have been paid, the amounts credited to the Key
Employee’s Accounts shall be paid to the Key Employee’s Beneficiary in one lump sum as of the first business day of the third calendar quarter following the calendar quarter in which the Key Employee’s death occurs; provided, however,
that if the Key Employee has elected to have his Accounts distributed in installments and if he dies after distribution has commenced, the remaining installments shall be paid to the Beneficiary as they become due. 
 5.4 DISTRIBUTIONS DURING EMPLOYMENT. Subject to such rules and restrictions as the Committee may prescribe, a Key Employee may elect to receive a
distribution of up to the entire balance in his Cash Deferral Account or Restricted Stock Account (to the extent that the Restricted Stock Account is not subject to forfeiture). Any such election must be made both prior to the first day of the
calendar year in which the distribution is to be made and at least six months prior to the effective date of the distribution. A Key Employee who elects to receive a distribution under this Section 5.4 shall not be permitted to make deferrals
under Section 3.1 during the year in which the distribution occurs. Notwithstanding any other provision of the Plan to the contrary, if a Key Employee’s compensation is subject to the limitations described in Code Section 162(m), the
Compensation Committee may limit the amount a Key Employee may elect to receive (under the terms of this Section 5.4) from that portion of his Restricted Stock Account attributable to amounts credited to such account on or after
October 29, 2001. 
 5.5 FORM OF PAYMENT. Payments of that portion of a Key Employee’s Restricted Stock Account that is
attributable to amounts credited to such account on or after October 29, 2001 shall be paid in the form of Convergys Shares. All other payments under the Plan shall be made in cash. 
 5.6 CHANGE IN CONTROL. In the event of a Change in Control on or after January 1, 2001, the provisions of this Section 5.6 will supersede any
conflicting provisions of the Plan. 
 5.6.1 In the event of a Change in Control, the full present value of all amounts credited to Key
Employee’s Accounts under the Plan as of the Change in Control, whether or not vested, shall be fully funded to the Convergys Corporation Grantor Trust (the “Trust”), in cash or other property acceptable to the trustee, within five
business days of such Change in Control. 
 5.6.2 For the purposes of this Section 5.6, a “Change in Control” shall be deemed
to have occurred if, (i) a tender offer shall be made and consummated for the ownership of 30% or more of the outstanding voting securities of Convergys; (ii) Convergys shall be merged or consolidated with another corporation and as a
result of such merger or consolidation less than 75% of the outstanding voting securities of the surviving or resulting corporation shall be owned in the aggregate by the former shareholders of Convergys, other than affiliates (within the meaning of
the Securities Exchange Act of 1934 as in effect on the Effective Date (the “1934 Act”)) of any party to 
  

 9 

 such merger or consolidation, as the same shall have existed immediately prior to such merger or consolidation;
(iii) Convergys shall sell substantially all of its assets to another corporation which is not a wholly owned subsidiary; (iv) a person, within the meaning of Section 3(a)(9) or of Section 13(d)(3) of the 1934 Act, shall acquire
20% or more of the outstanding voting securities of Convergys (whether directly, indirectly, beneficially or of record), or a person, within the meaning of Section 3(a)(9) or Section 13(d)(3) of the 1934 Act, controls in any manner the
election of a majority of the directors of Convergys; (v) or within any period of two consecutive years commencing on or after the Effective Date, individuals who at the beginning of such period constitute Convergys’ Board of Directors
cease for any reason to constitute at least a majority thereof, unless the election of each director who was not a director at the beginning of such period has been approved in advance by directors representing at least two-thirds of the directors
then in office who were directors at the beginning of the period. For purposes hereof, ownership of voting securities shall take into account and shall include ownership as determined by applying the provisions of Rule 13d-3(d)(1)(i) of the 1934
Act. 
 5.6.3 In the event of a Change in Control, the provisions of Section 5.6 may not be deleted or amended on or subsequent to the
Change of Control in any manner whatsoever which would be adverse to one or more Key Employees without the consent of each such Key Employee who would be so affected; provided, however, the Convergys Compensation and Benefits Committee may make
minor or administrative changes to Section 5.6 or changes to conform to applicable legal requirements. This Section 5.6.3 shall not limit the Convergys Compensation and Benefits Committee from making any amendment to or deleting all or any
portion of Section 5.6 prior to a Change in Control. 
 SECTION 6 
 ADMINISTRATION OF THE PLAN 
 6.1 GENERAL. The general administration of
the Plan and the responsibility for carrying out its provisions shall be placed in the Committee. 
 6.2 EXPENSES. Expenses of administering
the Plan shall be shared by each Convergys Entity in such proportions as may be determined by the Committee. 
 6.3 COMPENSATION OF
COMMITTEE. The members of the Committee shall not receive compensation for their services as such, and, except as required by law, no bond or other security need be required of them in such capacity in any jurisdiction. 
 6.4 RULES OF PLAN. Subject to the limitations of the Plan, the Committee may, from time to time, establish rules for the administration of the Plan and
the transaction of its business. The Committee may correct errors, however arising, and as far as possible, adjust any benefit payments accordingly. The determination of the Committee as to the interpretation of the provisions of the Plan or any
disputed question shall be conclusive upon all interested parties. 
  

 10 

 6.5 AGENTS AND EMPLOYEES. The Committee may authorize one or more agents to execute or deliver any
instrument. The Committee may appoint or employ such agents, counsel (including counsel of any Company), auditors (including auditors of any Company), physicians, clerical help and actuaries as in the Committee’s judgment may seem reasonable or
necessary for the proper administration of the Plan. 
 6.6 INDEMNIFICATION. Each Convergys Entity shall indemnify each member of the
Committee for all expenses and liabilities (including reasonable attorney’s fees) arising out of the administration of the Plan. The foregoing right of indemnification shall be in addition to any other rights to which the members of the
Committee may be entitled as a matter of law. 
 SECTION 7 
 FUNDING OBLIGATION 
 Except as provided in Section 5.6, no Convergys
Entity shall have any obligation to fund, either by the purchase of Convergys Shares or the investment in any account or by any other means, its obligation to Key Employees hereunder. If, however, a Convergys Entity does elect to allocate assets to
provide for any such obligation, the assets allocated for such purpose shall be assets of the Convergys Entity subject to claims against the Convergys Entity, including claims of the Convergys Entity’s creditors, to the same extent as are other
corporate assets, and the Key Employee shall have no right or claim against the assets so allocated, other than as general creditors of the Convergys Entity. 
 SECTION 8 
 AMENDMENT AND TERMINATION 
 The Convergys Compensation and Benefits Committee may, without the consent of any Key Employee or Beneficiary, amend or terminate the Plan at any time;
provided that no amendment shall be made or act of termination taken which divests any Key Employee of the right to receive payments under the plan with respect to amount heretofore credited to the Key Employee’s Accounts. 
  

 11 

 SECTION 9 
 NON-ALIENATION OF BENEFITS 
 No Key Employee or Beneficiary shall alienate, commute,
anticipate, assign, pledge, encumber or dispose of the right to receive the payments required to be made by any Convergys Entity hereunder, which payments and the right to receive them are expressly declared to be nonassignable and nontransferable.
In the event of any attempt to assign or transfer any such payment or the right to receive them, no Convergys Entity shall have any further obligation to make any payments otherwise required of it hereunder. 
 SECTION 10 
 MISCELLANEOUS 
 10.1 DELEGATION. The Committee may delegate to any Convergys Entity, person or committee certain of
its rights and duties hereunder. Any such delegation shall be valid and binding on all persons and the person or committee to whom or which authority is delegated shall have full power to act in all matters so delegated until the authority expires
by its terms or is revoked by the Committee, as the case may be. 
 10.2 APPLICABLE LAW. The Plan shall be governed by applicable federal law
and, to the extent not preempted by applicable federal law, the laws of the State of Ohio. 
 10.3 SEPARABILITY OF PROVISIONS. If any
provision of the Plan is held invalid or unenforceable, such invalidity or unenforceability shall not affect any other provisions hereof, and the Plan shall be construed and enforced as if such provisions had not been included. 
 10.4 HEADINGS. Headings used throughout the Plan are for convenience only and shall not be given legal significance. 
 10.5 COUNTERPARTS. The Plan may be executed in any number of counterparts, each of which shall be deemed an original. All counterparts shall constitute
one and the same instrument, which shall be sufficiently evidenced by any one thereof. 
  

			
	 CONVERGYS CORPORATION
 COMPENSATION AND
BENEFITS
 COMMITTEE

		
	 By:
	 	  

  

 12

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