Document:

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                                                                   Exhibit 10.3

Employment Agreement Dated as of March 6, 2000 between David L. Grimes and
Sykes Enterprises, Incorporated.

                   AMENDED AND RESTATED EMPLOYMENT AGREEMENT

THIS AMENDED AND RESTATED EMPLOYMENT AGREEMENT is entered into as of March 6,
2000 (the "Effective Date") by and between SYKES ENTERPRISES, INCORPORATED, a
Florida corporation (the "Company"), and DAVID L. GRIMES (the "Executive").

                             W I T N E S S E T H :

WHEREAS, on or about November 17, 1998, the Company and the Executive entered
into an Employment Agreement (the "Prior Employment Agreement") pursuant to
which the Company employed the Executive as its President and the Executive
commenced his service to the Company in such capacity; and

WHEREAS, the Company and the Executive desire to amend and restate such
Employment Agreement to set forth certain additional and supplement of terms to
apply if, but only if, the Executive is promoted to Chairman and/or Chief
Executive Officer of the Company, which appointment is subject to the exercise
of discretion by the Board of Directors; and

WHEREAS, the Company and the Executive intend that this Agreement shall
supercede the Prior Employment Agreement;

NOW, THEREFORE, in consideration of the mutual covenants and agreements of the
parties contained herein, and other good and valuable consideration, the
receipt and sufficiency of which is hereby acknowledged, the parties hereto
covenant and agree as follows:

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1.       EMPLOYMENT AND DUTIES. Subject to the terms and conditions of this
Agreement, the Company shall employ the Executive during the Term (as
hereinafter defined) as the President and Chief Operating Officer of the
Company. The Executive accepts such employment and agrees to devote his best
efforts and entire business time, skill, labor and attention to the performance
of such duties. The Executive agrees to provide promptly a description of any
other commercial duties or pursuits engaged in by the Executive to the
Company's Board of Directors. If the Board of Directors determines, in good
faith, that such activities conflict with the Executive's performance of his
duties hereunder, the Executive shall promptly cease such activities to the
extent as directed by the Board of Directors. It is acknowledged and agreed
that such description shall be made regarding any such activities in which the
Executive owns more than 10% of the ownership of the organization or which may
be in violation of Section 5 hereof, and that the failure of the Executive to
provide any such description shall enable the Company to terminate the
Executive for Cause (as provided in Section 6(c) hereof). The Company agrees to
hold any such information provided by the Executive confidential and not
disclose the same to any person other than a person to whom disclosure is
reasonably necessary or appropriate in light of the circumstances. In addition,
the Executive agrees to serve without additional compensation if elected or
appointed to any additional office or position, including as a director, of the
Company or any subsidiary or affiliate of the Company; provided, however, that
the Executive shall be entitled to receive such benefits and additional
compensation, if any, that is paid to executive officers of the Company in
connection with such service.

2.       TERM. Subject to the terms and conditions of this Agreement, including
but not limited to the provisions for termination set forth in Section 6
hereof, the employment of the Executive under this Agreement shall commence on
March 6, 2000 and shall continue through and including the close of business on
the second annual anniversary date thereof as set forth on Exhibit A attached
hereto and incorporated herein, or, if Executive during the term described in
Exhibit A is promoted to Chairman and/or Chief Executive Officer, the
additional term set forth on Exhibit B (such term shall herein be defined as
the "Term").

3.       COMPENSATION.

         (a)      BASE SALARY AND BONUS.

                  (1)      For Services As President and Chief Operating
                           Officer. As compensation for the Executive's
                           services under this Agreement as President and Chief
                           Operating Officer, the Executive shall receive, and
                           the Company shall pay, a weekly base salary set
                           forth on Exhibit A. Such base salary may be
                           increased, but not decreased, during the Term, in
                           the Company's discretion, based upon the Executive's
                           performance and any other factors the Company deems
                           relevant. Such base salary shall be payable in
                           accordance with the policy then prevailing for the
                           Company's executives. In addition to such base
                           salary, the Executive shall be entitled, during the
                           Term of his employment as President and Chief
                           Operating Officer, to a performance bonus as set
                           forth on Exhibit A and to participate in and receive
                           payments from all other bonus and other incentive
                           compensation plans as may be adopted by the Company
                           on the same basis as other executive officers of the
                           Company.

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                  (2)      Upon Promotion. If, in the sole discretion of the
                           Company, the Executive is promoted to Chairman
                           and/or Chief Executive Officer, as compensation for
                           the Executive's services in such position under this
                           Agreement, the Executive shall receive, and the
                           Company shall pay, a weekly base salary set forth on
                           Exhibit B. Such base salary may be increased, but
                           not decreased, during the Term, in the Company's
                           discretion, based upon the Executive's performance
                           and any other factors the Company deems relevant.
                           Such base salary shall be payable in accordance with
                           the policy then prevailing for the Company's
                           executives. In addition to such base salary, the
                           Executive shall be entitled, during the portion of
                           the Term in which the Executive is employed as
                           Chairman and/or Chief Executive Officer, to a
                           performance bonus as set forth on Exhibit B and to
                           participate in and receive payments from all other
                           bonus and other incentive compensation plans as may
                           be adopted by the Company on the same basis as other
                           executive officers of the Company.

         (b)      PAYMENTS.

         All amounts paid pursuant to this Agreement shall be subject to
         withholding or deduction by reason of the Federal Insurance
         Contribution Act, Federal income tax, state and local income tax, if
         any, and comparable laws and regulations.

         (c)      OTHER BENEFITS.

         The Executive shall be reimbursed by the Company for all reasonable
         and customary travel and other business expenses incurred by the
         Executive in the performance of the Executive's duties hereunder in
         accordance with the Company's standard policy regarding expense
         verification practices. The Executive shall be entitled to that number
         of weeks paid vacation per year that is available to other executive
         officers of the Company in accordance with the Company's standard
         policy regarding vacations and such other fringe benefits as are set
         forth on Exhibit A and, to the extent applicable, Exhibit B and shall
         be eligible to participate in such pension, life insurance, health
         insurance, disability insurance and other employee benefits plans, if
         any, which the Company may from time to time make available to its
         executive officers generally.

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4.       CONFIDENTIAL INFORMATION.

         (a)      The Executive has acquired and will acquire information and
                  knowledge respecting the intimate and confidential affairs of
                  the Company (for this purpose including all subsidiaries and
                  affiliates, including without limitation confidential
                  information with respect to the Company's customer lists,
                  business methodology, processes, production methods and
                  techniques, promotional materials and information, and other
                  similar matters treated by the Company as confidential (the
                  "Confidential Information"). Accordingly, the Executive
                  covenants and agrees that during the Executive's employment
                  by the Company (whether during the Term hereof or otherwise)
                  and thereafter, the Executive shall not, without the prior
                  written consent of the Company, disclose to any person, other
                  than a person to whom disclosure is reasonably necessary or
                  appropriate in connection with the performance by the
                  Executive of the Executive's duties hereunder, any
                  Confidential Information obtained by the Executive while in
                  the employ of the Company.

         (b)      The Executive agrees that all memoranda, notes, records,
                  papers or other documents and all copies thereof relating to
                  the Company's operations or business, some of which may be
                  prepared by the Executive, and all objects associated
                  therewith in any way obtained by the Executive shall be the
                  Company's property. This shall include, but is not limited
                  to, documents and objects concerning any customer lists,
                  contracts, price lists, manuals, mailing lists, advertising
                  materials, and all other materials and records of any kind
                  that may be in the Executive's possession or under the
                  Executive's control. The Executive shall not, except for the
                  Company's use, copy or duplicate any of the aforementioned
                  documents or objects (except for the purpose of performing
                  Executive's duties) nor remove them from the Company's
                  facilities, nor use any information concerning them except
                  for the Company's benefit, either during the Executive's
                  employment or thereafter. The Executive covenants and agrees
                  that the Executive will deliver all of the aforementioned
                  documents and objects, if any, that may be in the Executive's
                  possession to the Company upon termination of the Executive's
                  employment, or at any other time at the Company's request.

5.       COVENANT NOT TO COMPETE.

         (a)      Subject to the payment provisions set forth in (g) below, the
                  Executive covenants and agrees that during the Executive's
                  employment by the Company (whether during the Term hereof or
                  otherwise), and thereafter for a period of time set forth on
                  Exhibit A or Exhibit B, as applicable, following the
                  termination of the Executive's employment with the Company,
                  the Executive will not:

                  (i)      directly or indirectly engage in, continue in or
                           carry on the business of any corporation,
                           partnership, firm or other business organization
                           which is now, becomes or may become a competitor of
                           the Company or any business substantially similar
                           thereto, including owning or controlling any
                           financial interest in, any corporation, partnership,
                           firm or other form of business organization which
                           competes with or is engaged in or carries on any
                           aspect of such business or any business
                           substantially similar thereto;

                  (ii)     consult with, advise or assist in any way, whether
                           or not for consideration, any corporation,
                           partnership, firm or other business organization
                           which is now, becomes or may become a competitor of
                           the Company in any aspect of the Company's business
                           during the Executive's employment with the Company,
                           including, but not limited to: advertising or
                           otherwise endorsing the products of any such
                           competitor; soliciting customers or otherwise
                           serving as an intermediary for any such competitor;
                           or loaning money or rendering any other form of
                           financial assistance to or engaging in any form of
                           business transaction whether or not on an arms'
                           length basis with any such competitor; or

                  (iii)    engage in any practice the purpose of which is to
                           evade the provisions of this Agreement or to commit
                           any act which is detrimental to the successful
                           continuation of, or which adversely affects, the
                           business or the Company;

                  provided, however, that the foregoing shall not preclude the
                  Executive's ownership of not more than 2% of the equity
                  securities of a corporation which has such securities
                  registered under Section 12 of the Securities Exchange Act of
                  1934, as amended.

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         (b)      The Executive agrees that the geographic scope of this
                  covenant not to compete shall extend to the geographic area
                  where the Company's customers conduct business at any time
                  during the Term of this Agreement. For purposes of this
                  Agreement, "customers" means any person or entity to which
                  the Company provides or has provided within a period of one
                  (1) year prior to the Executive's termination of employment
                  labor, materials or services for the furtherance of such
                  entity or person's business or any person or entity that
                  within such period of one (1) year the Company has pursued or
                  communicated with for the purposes of obtaining business for
                  the Company.

         (c)      In the event of any breach of this covenant not to compete,
                  the Executive recognizes that the remedies at law will be
                  inadequate and that in addition to any relief at law which
                  may be available to the Company for such violation or breach
                  and regardless of any other provision contained in this
                  Agreement, the Company shall be entitled to equitable
                  remedies (including an injunction) and such other relief as a
                  court may grant after considering the intent of this Section
                  5. It is further acknowledged and agreed that the existence
                  of any claim or cause of action on the part of the Executive
                  against the Company, whether arising from this Agreement or
                  otherwise, shall in no way constitute a defense to the
                  enforcement of this covenant not to compete, and the duration
                  of this covenant not to compete shall be extended in an
                  amount which equals the time period during which the
                  Executive is or has been in violation of this covenant not to
                  compete. Further, the Executive acknowledges and agrees that
                  the Company shall be entitled to liquidated damages in the
                  amount of $500 per day for each day during which the
                  Executive is in violation of this covenant not to compete,
                  and the Executive does specifically acknowledge and agree
                  that the liquidated damages in such amount are fair and
                  reasonable, in that it may be difficult for the Company to
                  determine the extent of the damages actually incurred in the
                  event of the breach of this covenant not to compete by the
                  Executive.

         (d)      In the event a court of competent jurisdiction determines
                  that the provisions of this covenant not to compete are
                  excessively broad as to duration, geographic scope,
                  prohibited activities or otherwise, the parties agree that
                  this covenant shall be reduced or curtailed to the extent
                  necessary to render it enforceable.

         (e)      For the purposes of this Section 5, Company shall be deemed
                  to include the Company, as well as its subsidiaries and
                  affiliates.

         (f)      The parties hereto expressly acknowledge and agree that any
                  provision of this Section 5 may be amended or waived by the
                  mutual written agreement of both parties.

         (g)      In addition to complying with the notice requirements of
                  Section 6, in order for the covenant not to compete set forth
                  in this Section 5 to be binding upon the Executive, the
                  Company must comply with the following provisions:

                  (i)      If the Company should terminate the Executive's
                           employment for any reason other than pursuant to
                           Section 6 prior to the end of the Term (or if the
                           Executive should terminate his employment for Good
                           Reason after a Change of Control), then the Company
                           must pay the Executive both the applicable Severance
                           Payment for the balance of the Term (or in the event
                           of a Change of Control, the Change of Control
                           Termination Payment) and an annual amount equal to
                           the Severance Payment for such period as the
                           covenant not to compete is to remain in effect at
                           the election of the Company after the end of the
                           Term (with such 12-month or 24-month period to be
                           noticed by the Company pursuant to Section 6).

                  (ii)     If the Executive remains in the employ of the
                           Company pursuant to the terms of this Agreement for
                           the full Term, and the employment of the Executive
                           is not renewed at such time, then the Company must
                           pay the Executive an annual amount equal to the
                           Severance Payment for such period as the covenant
                           not to compete is to remain in effect at the
                           election of the Company after the end of the Term
                           (with such 12-month or 24-month period to be noticed
                           by the Company pursuant to Section 6).

                  (iii)    If the Executive should terminate his employment
                           prior to the end of the Term (for other than Good
                           Reason in the event of a Change of Control), then
                           after the Company has given notice pursuant to
                           Section 6, the Company will not be required to make
                           any payment to the Executive for

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                           the covenant not to compete to be effective for the
                           12-month or 24-month period noticed by the Company
                           pursuant to Section 6.

6.       TERMINATION.

         a.       DEATH. The Executive's employment hereunder shall terminate
                  upon his death.

         b.       DISABILITY. If, during the Term, the Executive becomes
                  physically or mentally disabled in accordance with the terms
                  and conditions of any disability insurance policy covering
                  the Executive or, if due to such physical or mental
                  disability, the Executive becomes unable for a period of more
                  than six (6) consecutive months to perform his duties
                  hereunder on substantially a full-time basis as determined by
                  the Company in its sole reasonable discretion, the Company
                  may, at its option, terminate the Executive's employment
                  hereunder upon the termination of the six (6) month period
                  referenced in this Section 6(b).

         c.       CAUSE. The Company may terminate the Executive's employment
                  hereunder for Cause effective immediately upon notice. For
                  purposes of this Agreement, the Company shall have "Cause" to
                  terminate the Executive's employment hereunder: (i) if the
                  Executive engages in conduct which has caused, or is
                  reasonably likely to cause, substantial and serious injury to
                  Company; (ii) if the Executive is convicted of a felony, as
                  evidenced by a binding and final judgment, order or decree of
                  a court of competent jurisdiction; (iii) for the Executive's
                  repeated neglect of his duties hereunder or the Executive's
                  refusal to perform his duties or responsibilities hereunder,
                  as determined by the Company's Board of Directors in good
                  faith; (iv) for the Executive's violation of this Agreement,
                  including without limitation Section 5 hereof; (v) chronic
                  absenteeism; (vi) use of illegal drugs or addiction to habit
                  forming drugs; (vii) insobriety by the Executive while
                  performing his or her duties hereunder; and (viii) any act of
                  dishonesty or falsification of reports, records or
                  information submitted by the Executive to the Company. Prior
                  to any termination for Cause by the Company of the
                  Executive's employment hereunder (other than for Cause which
                  is not reasonably curable by the Executive), the Company
                  shall provide the Executive with written notice of its
                  intention so to terminate (the "Termination Notice"). The
                  Termination Notice shall set forth in reasonable detail the
                  grounds for the termination for Cause. The Company hereby
                  expressly acknowledges and agrees that the Executive shall be
                  granted a period of thirty (30) days from the date of the
                  receipt by the Executive of the Termination Notice, in order
                  to remedy any act or omission of the Executive which
                  constitutes the grounds for Cause hereunder.

         d.       SEVERANCE PAYMENT. In the event of a termination of the
                  Executive's employment pursuant to this Section 6, or by the
                  Executive, prior to the end of the Term, all payments to the
                  Executive hereunder shall immediately cease and terminate. In
                  the event of a termination by the Company of the Executive's
                  employment with the Company for any reason other than
                  pursuant to this Section 6, then the Company shall pay the
                  Executive severance pay for the balance of the Term (in equal
                  installments in accordance with Company policy immediately
                  prior to such termination) in the amount set forth on Exhibit
                  A or Exhibit B, as applicable ("Severance Payment").

         If the Company terminates the Executive's employment pursuant to this
Section 6 or the Executive terminates such employment, prior to the end of the
Term, the Executive shall not be entitled to the Severance Payment and the
covenant not to compete set forth in Section 5 hereof shall remain in full
force and effect for either a 12 or 24 month period noticed by the Company
pursuant to this Section 6. Notwithstanding anything to the contrary herein
contained, the Executive shall receive all compensation and other benefits to
which he was entitled under this Agreement or otherwise as an employee of the
Company through the termination date.

         In all events where the Company elects to enforce the covenant not to
compete set forth in Section 5 hereof after Executive is no longer in the
employment of the Company it shall notify Executive in writing as follows:

         (i)      Prior to the end of the Term, if Executive's employment has
                  not been terminated prior to the end of the Term;

         (ii)     Within ten (10) days of the Company's receipt of Executive's
                  resignation if termination is by the Executive; and

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         (iii)    If termination is for Cause at the time Company notifies
                  Executive if Termination for Cause.

7.       TERMINATION AFTER CHANGE OF CONTROL. In the event Executive's
employment hereunder is terminated for any of the reasons set forth in Section
6a, b or c, or by the Executive (other than for Good Reason, defined herein
below), then this Section 7, dealing with Change of Control, shall have no
effect. If, however, Executive's employment hereunder is terminated (i) by the
Executive for Good Reason; (ii) other than by the Executive and (iii) other
than as set forth in Section 6a, b or c, then, in that event, Executive shall
receive (in equal installments and in accordance with company policy
immediately prior to such termination) an amount to be determined by
multiplying by two (2) Executive's base salary and actual bonus for the
calendar year immediately prior to such termination ("Change of Control
Termination Payment"). A "Change in Control" shall be deemed to have occurred
if the event set forth in any one of the following paragraphs shall have
occurred:

         a.       the following individuals cease for any reason to constitute
                  a majority of the number of directors then serving:
                  individuals who, after the annual meeting of shareholders of
                  the Company held in 2000, constituted the Board of Directors
                  and any new director (other than a director whose initial
                  assumption of office is in connection with an actual or
                  threatened election contest, including but not limited to a
                  consent solicitation, relating to the election of directors
                  of the Company, as such terms are used in Rule 14a-11 of
                  Regulation 14A under the Act) whose appointment or election
                  by the Board or nomination for election by the Company's
                  stockholders was approved by a vote of at least two-thirds
                  (2/3) of the directors then still in office who either were
                  directors after the annual meeting of shareholders of the
                  Company held in 2000 or whose appointment, election or
                  nomination for election was previously so approved; or

         b.       the stockholders of the Company approve a merger,
                  consolidation or share exchange of the Company with any other
                  corporation or approve the issuance of voting securities of
                  the Company in connection with a merger, consolidation or
                  share exchange of the Company (or any direct or indirect
                  subsidiary of the Company) pursuant to applicable stock
                  exchange requirements, other than (A) a merger, consolidation
                  or share exchange which would result in the voting securities
                  of the Company outstanding immediately prior to such merger,
                  consolidation or share exchange continuing to represent
                  (either by remaining outstanding or by being converted into
                  voting securities of the surviving entity or any parent
                  thereof) at least 50% of the combined voting power of the
                  voting securities of the Company or such surviving entity or
                  any parent thereof outstanding immediately after such merger,
                  consolidation or share exchange, or (B) a merger,
                  consolidation or share exchange effected to implement a
                  recapitalization of the Company (or similar transaction) in
                  which no Person (other than John H. Sykes) is or becomes the
                  beneficial owner, directly or indirectly, of securities of
                  the Company (not including in the securities beneficially
                  owned by such Person any securities acquired directly from
                  the Company or its Affiliates after the annual meeting of
                  shareholders of the Company held in 2000 pursuant to express
                  authorization by the Board that refers to this exception)
                  representing 45% or more of either the then outstanding
                  shares of common stock of the Company or the combined voting
                  power of the Company's then outstanding voting securities; or

         c.       The stockholders of the Company approve a plan of complete
                  liquidation or dissolution of the Company or an agreement for
                  the sale or disposition by the Company of all or
                  substantially all of the Company's assets (in one transaction
                  or a series of related transactions within any period of 24
                  consecutive months), other than a sale or disposition by the
                  Company of all or substantially all of the Company's assets
                  to an entity at least 75% of the combined voting power of the
                  voting securities of which are owned by Persons in
                  substantially the same proportions as their ownership of the
                  Company immediately prior to such sale.

         d.       Notwithstanding the foregoing, no "Change in Control" shall
                  be deemed to have occurred if there is

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                  consummated any transaction or series of integrated
                  transactions immediately following which the record holders
                  of the common stock of the Company immediately prior to such
                  transaction or series of transactions continue to have
                  substantially the same proportionate ownership in an entity
                  that owns all or substantially all of the assets of the
                  Company immediately following such transaction or series of
                  transactions.

         The Executive may terminate his employment pursuant to and only after
the condition of this Section 7 has occurred for Good Reason; and the Company
expressly acknowledges and agrees that, upon such termination, the Executive
shall be entitled to the Change of Control Termination Payment, as hereinafter
defined, to which the Executive, but for such termination, would otherwise be
entitled. For purposes of this Agreement, "Good Reason" shall mean: (i) any
reduction of the Base Salary or any other compensation or benefits (other than
the Performance Bonus); and (ii) any other material adverse change to the terms
and conditions of the Executive's employment, including but not limited to any
diminution of the Customary Duties (as here below defined), or the title of
President of the Company.

         Subsequent to a Change of Control, the Executive shall continue to
hold such office and such level of authority and responsibility within the
Company either (a) as was held immediately prior to such Change of Control or
(b) of such scope, importance and influence as is customarily associated with
the office of president of a company similar to the Company (hereinafter
collectively referred to as the "Customary Duties").

8.      TAX PROVISIONS.

         a.       No Excess Parachute Payment. It is the intention of the
                  Company and the Executive that no portion of the Severance
                  Payment or any other payment or benefit under this Agreement,
                  or payments to or for the benefit of the Executive under any
                  other agreement or plan (collectively, the "Severance
                  Benefits") be deemed to be an excess parachute payment as
                  defined in Section 280G of the Internal Revenue Code of 1986,
                  as amended (the "Code") or any successor provision thereto.
                  Notwithstanding any other provision of this Agreement, if any
                  portion of the Severance Benefits would constitute a
                  parachute payment within the meaning of Section 280G of the
                  Code, such Severance Benefits shall be reduced to an amount
                  equal to One Dollar ($1.00) less than the maximum amount
                  which the Executive may receive without becoming subject to
                  the tax imposed by Section 4999 of the Code (or any successor
                  provision) or which the Company may pay without loss of
                  deduction under Section 280G(a) of the Code (or any successor
                  provision).

         b.       Opinion. For purposes of this Section, within sixty (60) days
                  after delivery of a written notice of termination by the
                  Executive or by the Company pursuant to this Agreement or
                  written notice by the Company to the Executive of its belief
                  that there is a payment or benefit due the Executive which
                  will result in an excess parachute payment as defined in
                  Section 280G of the Code or any successor provision thereto,
                  the Executive and the Company shall obtain, at the Company's
                  expense, the opinion (which need not be unqualified) of
                  nationally recognized tax counsel ("Tax Counsel") selected by
                  the Company's independent auditors and acceptable to the
                  Executive in the Executive's sole discretion, which sets
                  forth (A) the "base amount" within the meaning of Section
                  280G; (B) the aggregate present value of the payments in the
                  nature of compensation to the Executive as prescribed in
                  Section 280G(b)(2)(A)(ii); and (C) the amount and present
                  value of any "excess parachute payment" within the meaning of
                  Section 280G(b)(1). If such an opinion of Tax Counsel is
                  sought, no portion of the Severance Payment shall be paid to
                  the Executive by the Company until ten (10) days after the
                  opinion is obtained.

         In the event that such opinion determines that there would be an
excess parachute payment, the Severance Benefits shall be reduced or eliminated
as specified by the Executive in a written notice delivered to the Company
within thirty (30) days of his receipt of such opinion or, if the Executive
fails to so notify the Company then as the Company shall reasonably determine,
so that under the bases of calculation set forth in such opinion there will be
no excess parachute payment. For purposes of such opinion, the value of any
non-cash benefits or any deferred payment or benefit shall be determined by the
Company's independent auditors in accordance with the principles of Sections
280G, which determination shall be evidenced in a certificate of such auditors
addressed to the Company and the Executive. Such opinion shall be dated as of
the date of termination of the Executive's employment and addressed to the
Company

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and the Executive and shall be binding upon the Company and the Executive.

         The provisions of this Section 8(b), including the calculations,
notices and opinions provided for herein shall be based upon the conclusive
presumption that the compensation earned by the Executive pursuant to the
Company's compensation programs prior to a change of control is reasonable,
provided, however, that in the event such Tax Counsel so requests in connection
with the opinion required by this Section 8(b), the Company shall obtain at its
expense, and Tax Counsel may rely on in providing the opinion, the advice of a
firm of recognized executive compensation consultants as to the reasonableness
of any item of compensation to be received by the Executive.

         c.       Ruling. The Executive shall have the right to request that
the Company obtain a ruling from the Internal Revenue Service ("IRS") as to
whether any or all payments or benefits determined by such Tax Counsel are, in
the view of the IRS, "parachute payments" under Section 280G. If a ruling is
sought pursuant to the Executive's request, no Severance Benefits payable under
this Agreement in excess of the Section 280G limitation shall be made to the
Executive until after fifteen (15) days from the date of such ruling; however,
Severance Benefits shall continue to be paid during the time up to the amount
of that limitation. For purposes of this Section 6, the Executive and the
Company shall agree to be bound by the IRS's ruling as to whether payments
constitute "parachute payments" under Section 280G. If the IRS declines, for
any reason, to provide the ruling requested, the Tax Counsel's opinion shall
control and the period during which the Severance Benefits may be deferred
shall be extended to a date fifteen (15) days from the date of the IRS's notice
indicating that no ruling would be forthcoming.

9.       NOTICE. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when hand-delivered, sent by telecopier, facsimile
transmission or other electronic means of transmitting written documents (as
long as receipt is acknowledged) or mailed by United States certified or
registered mail, return receipt requested, postage prepaid, addressed as
follows:

If to the Executive, to the address set forth on the signature page

If to the Company:
                          Sykes Enterprises, Incorporated
                          100 North Tampa Street
                          Suite 3900
                          Tampa, Florida  33602
                          Attn:  Chief Executive Officer
                          CC:  General Counsel

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

10.      MISCELLANEOUS. No provision of this Agreement may be modified or
waived unless such waiver or modification is agreed to in writing signed by the
parties hereto; provided, however, Exhibit A may be amended by the Company in
its discretion without the Executive's consent to the extent provided therein.
No waiver by any party hereto of any breach by any other party hereto shall be
deemed a waiver of any similar or dissimilar term or condition at the same or
at any prior or subsequent time. This Agreement is the entire agreement between
the parties hereto with respect to the Executive's employment by the Company
and there are no agreements or representations, oral or otherwise, expressed or
implied, with respect to or related to the employment of the Executive which
are not set forth in this Agreement. Any prior agreement relating to the
Executive's employment with the Company is hereby superceded and void, and is
no longer in effect. This Agreement shall be binding upon and inure to the
benefit of the Company, its respective successors and assigns, and the
Executive and his heirs, executors, administrators and legal representatives.
Except as expressly set forth herein, no party shall assign any of his or its
rights under this Agreement without the prior written consent of the other
party and any attempted assignment without such prior written consent shall be
null and void and without legal effect. The parties agree that if any provision
of this Agreement shall under any circumstances be

<PAGE>   10

deemed invalid or inoperative, the Agreement shall be construed with the
invalid or inoperative provision deleted and the rights and obligations of the
parties shall be construed and enforced accordingly. The validity,
interpretation, construction and performance of this Agreement shall be
governed by the internal laws of the State of Florida. This Agreement may be
executed in one or more counterparts, each of which shall be deemed to be an
original but all of which together will constitute but one and the same
instrument. This Agreement has been jointly drafted by the respective
representatives of the parties and no party shall be considered as being
responsible for such drafting for the purpose of applying any rule constituting
ambiguities against the drafter or otherwise.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the day and
year first above written.

                                         SYKES ENTERPRISES, INCORPORATED

Dated: March 6, 2000                     By:
      ----------------------------          -----------------------------------
                                                 John H. Sykes, Chief Executive
                                                 Officer

                                         EXECUTIVE

Dated: March 6, 2000
      ----------------------------          -----------------------------------
                                                 DAVID L. GRIMES

<PAGE>   11

                       EXHIBIT A TO EMPLOYMENT AGREEMENT

This Exhibit A shall be effective from the Effective Date of this Agreement,
through the date on which Exhibit B shall become effective in accordance with
its terms. In the event that Exhibit C shall become effective, this Exhibit A
shall continue to be effective, except as modified in the manner described in
Exhibit C.

Term: Five (5) years from the Effective Date (March 6, 2000).

Base Salary: $8,173.08 per week, effective March 6, 2000.

Performance Bonus: up to 50% Base Salary as determined by the Chairman of the
Company, payable at the time during the year that the Company customarily pays
bonuses. The annual performance Bonus will be based upon the following factors,
weighted in the manner below indicated, unless otherwise agreed by the Company
and the Executive:

         50%     Achieving all street expectations for the quarters and the
                   relevant year
         30%     Achieving the Operating Plan for the relevant year
         20%     Personal effectiveness of the Executive in his assigned role

Performance Options: For each calendar year in which this Exhibit A shall be in
effect, the Executive shall be granted options to acquire 100,000 shares at an
exercise price determined in accordance with the terms of the 1997 Management
Stock Incentive Plan which, for grants under the 1997 Management Stock
Inventive Plan for 2000, is $18. The Performance Options shall be awarded with
reference to the following standards.

         1.       Financial Performance. For each calendar year in which this
Exhibit A shall be in effect, the Executive shall be granted options to acquire
30,000 shares which shall vest quarterly in accordance with the following
Schedule upon meeting the financial performance standards stated below:

<TABLE>
<CAPTION>

         Standard                        Q1         Q2         Q3        Q4
         --------                        --         --         --        --
         <S>                            <C>        <C>        <C>       <C>

         Revenues at street level       2,500      2,500      2,500     2,500
         Gross Profit Margin at
           street level                 2,500      2,500      2,500     2,500
         Operating Net Profit at
           street level                 2,500      2,500      2,500     2,500

</TABLE>

In the event that each of the foregoing financial performance standards are met
for each quarter, an additional award of 20,000 options shall be made.

<PAGE>   12

         2.       Operating Plan. In addition to the foregoing, an award of up
to 50,000 options shall be made based upon meeting the Company's Operating
Plan, as follows:

<TABLE>
<CAPTION>

                     Percent of Operating
                              Plan                Options
                              ----                -------
                     <S>                          <C>
                              80%                 10,000
                              85%                 20,000
                              90%                 30,000
                              95%                 40,000
                             100%                 50,000
</TABLE>

Award of Stock Options On Effective Date of Agreement. On the Effective Date of
this Agreement, the Executive shall be awarded 75,000 options at an exercise
price of $18 per share under the Sykes Enterprises, Incorporated Employee Stock
Option Plan of 1996, which shall vest in equal installments of 25,000 shares on
the first, second and third anniversaries of this Agreement.

Fringe Benefits: The Company will reimburse you, both the initiation and
monthly membership dues for Palma Ceia Country Club, Avila Country Club and a
downtown luncheon club or a luncheon club in the Tampa area of a similar
quality and reputation.

Covenant Not to Compete: 24 months or 12 months as noticed by the Company.

Severance Payment: $425,000 per year.

IN WITNESS WHEREOF, the parties have executed this Exhibit A as of the 6th day
of March, 2000.

                                       SYKES ENTERPRISES, INCORPORATED

                                       By:
                                          -------------------------------------
                                               John H. Sykes, Chief Executive
                                               Officer

                                       ----------------------------------------
                                       DAVID L. GRIMES

<PAGE>   13

                       EXHIBIT B TO EMPLOYMENT AGREEMENT

Upon the appointment by the Board of Directors of the Company of the Executive
as the Chairman and/or Chief Executive Officer of the Company (which
appointment is subject to the exercise of the Board's discretion, and is not
assured), the terms of this Exhibit B shall become immediately effective.

Term: Commencing upon appointment of the Executive by the Board of Directors of
the Company as the Chairman and/or Chief Executive Officer of the Company, a
term ending on the fifth anniversary of the effective Date of this Agreement,
with no provision for any automatic renewal.

Base Salary: $10,096.16 per week.

Performance Bonus: up to 75% Base Salary as determined by the Board of
Directors of the Company, payable at the time during the year that the Company
customarily pays bonuses. The annual performance Bonus will be based upon the
following weighted factors, unless otherwise agreed by the Company and the
Executive:

         50%    Achieving all street expectations for the quarters and the
                   relevant year
         30%    Achieving the Operating Plan for the relevant year
         20%    Personal effectiveness of the Executive in his assigned role.

Performance Options: For each calendar year in which this Exhibit B shall be in
effect, the Executive shall be granted options to acquire 160,000 shares at an
exercise price determined in accordance with the terms of the 1997 Management
Stock Incentive Plan. The Performance Options shall be awarded with reference
to the following standards.

         1.       Financial Performance. For each calendar year in which this
Exhibit B shall be in effect, the Executive shall be granted options to acquire
60,000 shares which shall vest quarterly in accordance with the following
Schedule upon meeting the financial performance standards stated below:

<TABLE>
<CAPTION>

   Standard                        Q1           Q2           Q3           Q4
   --------                        --           --           --           --
<S>                              <C>          <C>          <C>          <C>

Revenues at street level         5,000        5,000        5,000        5,000
Gross Profit Margin at
street level                     5,000        5,000        5,000        5,000
Operating Net Profit at
 street level                    5,000        5,000        5,000        5,000
</TABLE>

In the event that each of the foregoing financial performance standards are met
for each quarter, an additional award of 20,000 options shall be made.

<PAGE>   14

2.       Operating Plan. In addition to the foregoing, an award of up to 80,000
options shall be made based upon meeting the Company's Operating Plan, as
follows:

<TABLE>
<CAPTION>

                     Percent of Operating
                               Plan                Options
                               ----                -------
                     <S>                           <C>
                               80%                 16,000
                               85%                 32,000
                               90%                 48,000
                               95%                 64,000
                              100%                 80,000

</TABLE>

Additional Award of Stock Options On Date Exhibit B Becomes Effective. Upon
becoming Chairman and/or Chief Executive Officer, the Executive shall be
awarded 100,000 options under the Sykes Enterprises, Incorporated Employee
Stock Option Plan of 1996, which shall vest in equal installments on the first,
second and third anniversaries of the date that this Exhibit B becomes
effective.

Fringe Benefits: The Company will reimburse you, both the initiation and
monthly membership dues for Palma Ceia Country Club, Avila Country Club and a
downtown luncheon club or a luncheon club in the Tampa area of a similar
quality and reputation.

Covenant Not to Compete: 24 months.

Severance Payment: $525,000 per year

IN WITNESS WHEREOF, the parties have executed this Exhibit B as of the 6th day
of March, 2000.

                                       SYKES ENTERPRISES, INCORPORATED

                                       By:
                                          -------------------------------------
                                               John H. Sykes, Chief Executive
                                               Officer

                                       ----------------------------------------
                                       DAVID L. GRIMES

<PAGE>   15

                       EXHIBIT C TO EMPLOYMENT AGREEMENT

In the event that the Executive shall not have been appointed Chairman and/or
Chief Executive Officer by May 6, 2001, then, effective on May 6, 2001, the
provisions of Exhibit B relating to awards of stock options under the captions
"Performance Options" and the "Additional Award of Stock Options on Date that
Exhibit B Becomes Effective" shall become effective.

Furthermore, upon a Change in Control, as defined in this Agreement (i) the
provisions of Exhibit B relating to awards of stock options under the captions
"Performance Options" and the "Additional Award of Stock Options on Date
Exhibit B Becomes Effective" shall become effective, in lieu of the applicable
provisions of Exhibit A, and (ii) all options previously awarded to the
Executive shall immediately vest.

IN WITNESS WHEREOF, the parties have executed this Exhibit C as of the 6th day
of March, 2000.

                                       SYKES ENTERPRISES, INCORPORATED

                                       By:
                                          -------------------------------------
                                               John H. Sykes, Chief Executive
                                               Officer

                                       ----------------------------------------
                                       DAVID L. GRIMES<PAGE>   1

                                                                   Exhibit 10.4

Employment Agreement Dated as of March 6, 2000 between Scott J. Bendert and
Sykes Enterprises, Incorporated.

                              EMPLOYMENT AGREEMENT

PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL
AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE
EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND STRATEGIC INFORMATION. CONSULT WITH
YOUR LEGAL COUNSEL IF ALL THE TERMS AND PROVISIONS OF THIS AGREEMENT ARE NOT
FULLY UNDERSTOOD BY YOU.

         THIS AGREEMENT is made as of the 1st day of March, 2000, by and
between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the "Company"),
and SCOTT J. BENDERT (the "Executive").

                             W I T N E S S E T H :

         WHEREAS, the Company desires to assure itself of the Executive's
continued employment in an executive capacity; and

         WHEREAS, the Executive desires to be employed by the Company on the
terms and conditions hereinafter set forth.

         NOW, THEREFORE, in consideration of the mutual covenants and
agreements of the parties contained herein, and other good and valuable
consideration, the receipt and sufficiency of which is hereby acknowledged, the
parties hereto covenant and agree as follows:

         1.       EMPLOYMENT AND DUTIES. Subject to the terms and conditions of
this Agreement, the Company shall employ the Executive during the Term (as
hereinafter defined) in such management capacities as may be assigned from time
to time by the Company. The Executive accepts such employment and agrees to
devote his best efforts and entire business time, skill, labor, and attention
to the performance of such duties. The Executive agrees to promptly provide a
description of any other commercial duties or pursuits engaged in by the
Executive to the Company's Board of Directors. If the Board of Directors
determines in good faith that such activities conflict with the Executive's
performance of his duties hereunder, the Executive shall promptly cease such
activities to the extent as directed by the Board of Directors. It is
acknowledged and agreed that such description shall be made regarding any such
activities in which the Executive owns more than 5% of the ownership of the
organization or which may be in violation of Section 5 hereof, and that the
failure of the Executive to provide any such description shall enable the
Company to terminate the Executive for Cause (as provided in Section 6(c)
hereof). The Company agrees to hold any such information provided by the
Executive confidential and not disclose the same to any person other than a
person to whom disclosure is reasonably necessary or appropriate in light of
the circumstances. In addition, the Executive agrees to serve without
additional compensation if elected or appointed to any office or position,
including as a director, of the Company or any subsidiary or affiliate of the
Company; provided, however, that the Executive shall be entitled to receive
such benefits and additional compensation, if any, that is paid to executive
officers of the Company in connection with such service.

         2.       TERM. Subject to the terms and conditions of this Agreement,
including, but not limited to, the provisions for termination set forth in
Section 6 hereof, the employment of the Executive under this Agreement shall
commence on the effective date hereof and shall continue through and including
the close of business on the date hereof as set forth on Exhibit A attached
hereto and incorporated herein (such term shall herein be defined as the
"Term"). The Executive agrees that some portions of this Agreement, including
Sections 4, 5, and 6 hereof, will remain in force after the termination of this
Agreement.

         3.       COMPENSATION.

                  (a)      Base Salary and Bonus. As compensation for the
Executive's services under this Agreement, the Executive shall receive and the
Company shall pay a weekly base salary set forth on Exhibit A. Such base salary
may be increased but not decreased during the Term in the Company's discretion
based upon the Executive's performance and any other factors the Company deems
relevant. Such base salary shall be payable in accordance with the policy then
prevailing for the Company's executives. In addition to such base salary, the
Executive shall be entitled during the Term to a performance bonus set forth on
Exhibit A and to participate in and receive payments from, at the Company's
election, other bonus and other incentive compensation plans, if any, as may be
adopted by the Company.

                  (b)      Payments. All amounts paid pursuant to this
Agreement shall be subject to withholding or deduction by reason of the Federal
Insurance Contribution Act, federal income tax, state and local income tax, if
any, and comparable laws and regulations.

                  (c)      Other Benefits. The Executive shall be reimbursed by
the Company for all reasonable and customary travel and other business expenses
incurred by the Executive in the performance of the Executive's duties
hereunder in accordance with the Company's standard policy regarding expense
verification practices. The Executive shall be entitled to that number of weeks
paid vacation per year that is available to other executive officers of the
Company in accordance with the Company's standard policy regarding vacations
and such other fringe benefits as may be set forth on Exhibit A and shall be
eligible to participate in such pension, life insurance, health insurance,
disability insurance, and other executive benefits plans, if any, which the
Company may from time to time make available to its executive officers
generally.

<PAGE>   2

         4.       CONFIDENTIAL INFORMATION.

                  (a) The Executive has acquired and will acquire information
and knowledge respecting the intimate and confidential affairs of the Company,
including, without limitation, confidential information with respect to the
Company's technical data, research and development projects, methods, products,
software, financial data, business plans, financial plans, customer lists,
business methodology, processes, production methods and techniques, promotional
materials and information, and other similar matters treated by the Company as
confidential (the "Confidential Information"). Accordingly, the Executive
covenants and agrees that during the Executive's employment by the Company
(whether during the Term hereof or otherwise) and thereafter, the Executive
shall not, without the prior written consent of the Company, disclose to any
person, other than a person to whom disclosure is reasonably necessary or
appropriate in connection with the performance by the Executive of the
Executive's duties hereunder, any Confidential Information obtained by the
Executive while in the employ of the Company.

                  (b) The Executive agrees that all memoranda; notes; records;
papers or other documents; computer disks; computer, video or audio tapes;
CD-ROMs; all other media and all copies thereof relating to the Company's
operations or business, some of which may be prepared by the Executive; and all
objects associated therewith in any way obtained by the Executive shall be the
Company's property. This shall include, but is not limited to, documents;
computer disks; computer, video and audio tapes; CD-ROMs; all other media and
objects concerning any technical data, methods, products, software, research
and development projects, financial data, financial plans, business plans,
customer lists, contracts, price lists, manuals, mailing lists, advertising
materials; and all other materials and records of any kind that may be in the
Executive's possession or under the Executive's control. The Executive shall
not, except for the Company's use, copy or duplicate any of the aforementioned
documents or objects, nor remove them from the Company's facilities, nor use
any information concerning them except for the Company's benefit, either during
the Executive's employment or thereafter. The Executive covenants and agrees
that the Executive will deliver all of the aforementioned documents and
objects, if any, that may be in the Executive's possession to the Company upon
termination of the Executive's employment, or at any other time at the
Company's request.

                  (c) In any action to enforce or challenge these Confidential
Information provisions, the prevailing party is entitled to recover its
attorney's fees and costs.

         5.       COVENANT NOT-TO-COMPETE AND NO SOLICITATION. Executive
recognizes that the Company is in the business of employing individuals to
provide specialized and technical services to the Company's Clients. The
purpose of these Covenant Not-to-Compete and No Solicitation provisions are to
protect the relationship which exists between the Company and its Client while
Executive is employed and after Executive leaves the employ of the Company. The
consideration for these Covenant Not-to-Compete and No Solicitation provisions
is the Executive's employment with the Company.

                  (a)      Executive acknowledges the following:

                           (1) The Company expended considerable resources in
                               obtaining contracts with its Clients;

                           (2) The Company expended considerable resources to
                               recruit and hire employees who could perform
                               services for its Clients;

                           (3) Through his/her employ with the Company,
                               Executive will develop a substantial
                               relationship with the Company's existing or
                               potential Clients, including, but not limited
                               to, being the sole or primary contact between
                               the Client and the Company;

                           (4) Executive will be exposed to valuable
                               confidential business information about the
                               Company, its Clients, and the Company's
                               relationship with its Client;

                           (5) By providing services on behalf of the Company,
                               Executive will develop and enhance the valuable
                               business relationship between the Company and
                               its Client;

                           (6) The relationship between the Company and its
                               Clients depends on the quality and quantity of
                               the services Executive performs;

                           (7) Through employment with the Company, Executive
                               will increase his/her opportunity to work
                               directly for the Clients or for a competitor of
                               the Company; and

                           (8) The Company will suffer irreparable harm if
                               Executive breaches these Covenant Not-to-Compete
                               and No Solicitation provisions of this
                               Agreement.

<PAGE>   3

                  (b)       Executive agrees that:

                           (1) The relationship between the Company and its
                               Client (developed and enhanced when the
                               Executive performs services on behalf of the
                               Company) is a legitimate business interest for
                               the Company to protect;

                           (2) The Company's legitimate business interest is
                               protected by the existence and enforcement of
                               these Covenant Not-to-Compete and No
                               Solicitation provisions;

                           (3) The business relationship which is created or
                               exists between the Company and its Client, or
                               the goodwill resulting from it, is a business
                               asset of the Company and not the Executive; and

                           (4) Executive will not seek to take advantage of
                               opportunities which result from his/her
                               employment with the Company and that entering
                               into the Agreement containing Covenant
                               Not-to-Compete and No Solicitation provisions is
                               reasonable to protect the Company's business
                               relationship with its Clients.

                  (c)      Restrictions on Executive. During the term of this
Agreement and for a period of time set forth on Exhibit A after the termination
of this Agreement, for whatever reason, whether such termination was by the
Company or the Executive, voluntarily or involuntarily, and whether with or
without cause, Executive agrees that he/she shall not, as a principal,
employer, stockholder, partner, agent, consultant, independent contractor,
employee, or in any other individual or representative capacity:

                           (1) Directly or indirectly engage in, continue in,
                               or carry on the business of the Company or any
                               business substantially similar thereto,
                               including owning or controlling any financial
                               interest in any corporation, partnership, firm,
                               or other form of business organization which
                               competes with or is engaged in or carries on any
                               aspect of such business or any business
                               substantially similar thereto;

                           (2) Consult with, advise, or assist in any way,
                               whether or not for consideration, any
                               corporation, partnership, firm, or other
                               business organization which is now, becomes, or
                               may become a competitor of the Company in any
                               aspect of the Company's business during the
                               Executive's employment with the Company,
                               including, but not limited to, advertising or
                               otherwise endorsing the products of any such
                               competitor or loaning money or rendering any
                               other form of financial assistance to or
                               engaging in any form of transaction whether or
                               not on an arm's length basis with any such
                               competitor;

                           (3) Provide or attempt to provide or solicit the
                               opportunity to provide or advise others of the
                               opportunity to provide any services of the type
                               Executive performed for the Company or the
                               Company's Clients (regardless of whether and how
                               such services are to be compensated, whether on
                               a salaried, time and materials, contingent
                               compensation, or other basis) to or for the
                               benefit of any Client (i) to which Executive has
                               provided services in any capacity on behalf of
                               the Company, or (ii) to which Executive has been
                               introduced to or about which the Executive has
                               received information through the Company or
                               through any Client from which Executive has
                               performed services in any capacity on behalf of
                               the Company;

                           (4) Retain or attempt to retain, directly or
                               indirectly, for itself or any other party, the
                               services of any person, including any of the
                               Company's employees, who were providing services
                               to or on behalf of the Company while Executive
                               was employed by the Company and to whom
                               Executive has been introduced or about whom
                               Executive has received information through
                               Employer or through any Client for which
                               Executive has performed services in any capacity
                               on behalf of the Company;

                           (5) Engage in any practice, the purpose of which is
                               to evade the provisions of this Agreement or to
                               commit any act which is detrimental to the
                               successful continuation of or which adversely
                               affects the business or the Company; provided,
                               however, that the foregoing shall not preclude
                               the Executive's ownership of not more than 2% of
                               the equity securities registered under Section
                               12 of the Securities Exchange Act of 1934, as
                               amended; or

                           (6) For purpose of these Covenant Not-to-Compete and
                               No Solicitation provisions, Client includes any
                               subsidiaries, affiliates, customers, and clients
                               of the Company's Clients. The Executive agrees
                               that the geographic scope of this Covenant
                               Not-to-Compete shall extend to the geographic
                               area where the Company's Clients conduct
                               business at any time during the Term of this
                               Agreement. For purposes of this Agreement,
                               "Clients" means any person or entity to which
                               the Company provides or has provided within a
                               period of one (1) year prior to the Executive's
                               termination of employment labor, materials or
                               services for the furtherance of such entity's or
                               person's business or any person or entity that
                               within such period of one (1) year the Company
                               has pursued or communicated with for the purpose
                               of obtaining business for the Company.

<PAGE>   4

                           (d) Enforcement. These Covenant Not-to-Compete and
                               No Solicitation provisions shall be construed
                               and enforced under the laws of the State of
                               Florida. In the event of any breach of this
                               Covenant Not-to-Compete, the Executive
                               recognizes that the remedies at law will be
                               inadequate, and that in addition to any relief
                               at law which may be available to the Company for
                               such violation or breach and regardless of any
                               other provision contained in this Agreement, the
                               Company shall be entitled to equitable remedies
                               (including an injunction) and such other relief
                               as a court may grant after considering the
                               intent of this Section 5. It is further
                               acknowledged and agreed that the existence of
                               any claim or cause of action on the part of the
                               Executive against the Company, whether arising
                               from this Agreement or otherwise, shall in no
                               way constitute a defense to the enforcement of
                               this Covenant Not-to-Compete, and the duration
                               of this Covenant Not-to-Compete shall be
                               extended in an amount which equals the time
                               period during which the Executive is or has been
                               in violation of this Covenant Not-to-Compete. In
                               the event a court of competent jurisdiction
                               determines that the provisions of this Covenant
                               Not-to-Compete are excessively broad as to
                               duration, geographic scope, prohibited
                               activities or otherwise, the parties agree that
                               this covenant shall be reduced or curtailed to
                               the extent necessary to render it enforceable.

                           (e) In an action to enforce or challenge these
                               Covenant Not-to-Compete and No Solicitation
                               provisions, the prevailing party is entitled to
                               recover its attorney's fees and costs.

                           (f) By signing this Agreement, the Executive
                               acknowledges that he/she understands the effects
                               of these Covenant Not-to-Compete and No
                               Solicitation provisions and agrees to abide by
                               them.

        6.        TERMINATION

                  (a)      Death. The Executive's employment hereunder shall
                           terminate upon his death.

                  (b)      Disability. If during the Term the Executive becomes
                           physically or mentally disabled in accordance with
                           the terms and conditions of any disability insurance
                           policy covering the Executive, or, if due to such
                           physical or mental disability the Executive becomes
                           unable for a period of more than six (6) consecutive
                           months to perform his duties hereunder on
                           substantially a full-time basis as determined by the
                           Company in its sole reasonable discretion, the
                           Company may, at its option, terminate the
                           Executive's employment hereunder upon not less than
                           thirty (30) days' written notice.

                  (c)      Cause. The Company may terminate the Executive's
                           employment hereunder for Cause effective immediately
                           upon notice. For purposes of this Agreement, the
                           Company shall have "Cause" to terminate the
                           Executive's employment hereunder: (i) if the
                           Executive engages in conduct which has caused or is
                           reasonably likely to cause demonstrable and serious
                           injury to Company; (ii) if the Executive is
                           convicted of a felony as evidenced by a binding and
                           final judgment, order, or decree of a court of
                           competent jurisdiction; (iii) for the Executive's
                           neglect of his duties hereunder or the Executive's
                           refusal to perform his duties or responsibilities
                           hereunder as determined by the Company's Board of
                           Directors in good faith; (iv) consistent failure to
                           achieve goals established by the Board of Directors
                           or their designate; (v) gross incompetence; (vi) for
                           the Executive's violation of this Agreement,
                           including, without limitation, Section 5 hereof;
                           (vii) chronic absenteeism; (viii) for use of illegal
                           drugs; (ix) insobriety by the Executive while
                           performing his or her duties hereunder; and (x) for
                           any act of dishonesty or falsification of reports,
                           records, or information submitted by the Executive
                           to the Company.

                  (d)      Non-Compete Payment and Liquidated Damages. In the
                           event of a termination of the Executive's employment
                           pursuant to Section 6 or by the Executive, all
                           payments and Company benefits to the Executive
                           hereunder, except the payments (if any) provided
                           below, shall immediately cease and terminate. In the
                           event of a termination by the Company of the
                           Executive's employment with the Company for any
                           reason other than pursuant to Section 6(c), the
                           Company shall pay the Executive Liquidated Damages
                           as defined in (e) below for early termination of his
                           employment and the Covenant Not-to-Compete set forth
                           in Section 5 hereof shall remain in full force and
                           effect through the full stated Term of this
                           Agreement; and additionally, from the end of the
                           Term of this Agreement through the non-compete
                           period stated on Exhibit "A", the Company shall pay
                           the Executive Not-to-Compete pay in equal biweekly
                           installments ("Non-Compete Payment Installments") in
                           the amount set forth on Exhibit A ("Non-Compete
                           Payment"). Such Non-Compete Payment, however, shall
                           not be required to be paid by the Company if the
                           Company elects, in its sole discretion, to release
                           the Executive from the Covenant Not-to-Compete set
                           forth in Section 5 hereof. Additionally, if the
                           Company commences paying Executive Non-Compete
                           Payment Installments and subsequently elects in the
                           future, in its sole discretion, to release Executive
                           from the Covenant Not-to-Compete and gives notice to
                           Executive, then, at the effective date of such
                           notice, Executive shall no longer be subject to the
                           Covenant Not-to-Compete, and no further Non-Compete
                           Payment Installments shall be due or payable to
                           Executive. If the Company terminates the Executive's
                           employment pursuant to Section 6(c) or the Executive
                           terminates such employment, the Executive shall not
                           be entitled to the Non-Compete Payment, and the
                           Covenant Not-to-Compete set forth in Section 5
                           hereof shall remain in full force and effect.
                           Notwithstanding anything to the contrary herein
                           contained, the Executive shall receive all
                           compensation and other benefits to which he was
                           entitled under this Agreement or otherwise as an
                           executive of the Company through the termination
                           date.

                  (e)      The Liquidated Damages amount, if due as provided
                           above, shall be equal to the weekly amount stated on
                           Exhibit A times the number of weeks remaining
                           between the early termination date and the end of
                           Term as stated on Exhibit A ("Liquidated Damages").
                           This amount shall be paid biweekly in equal
                           installments over such period.

<PAGE>   5

         7.       NOTICE. For purposes of this Agreement, notices and all other
communications provided for herein shall be in writing and shall be deemed to
have been duly given when hand-delivered, sent by telecopier, facsimile
transmission, or other electronic means of transmitting written documents (as
long as receipt is acknowledged) or mailed by United States certified or
registered mail, return receipt requested, postage prepaid, addressed as
follows:

                  If to the Executive, to the address set forth on the
                  signature page.

                  If to the Company:   Sykes Enterprises, Incorporated
                                       100 North Tampa Street, Suite 3900
                                       Tampa, Florida  33602
                                       Attention: President

or to such other address as either party may have furnished to the other in
writing in accordance herewith, except that a notice of change of address shall
be effective only upon receipt.

         8.       ENFORCEMENT, GOVERNING LAW, AND ATTORNEY'S FEES. It is
stipulated that a breach by Executive of the restrictive covenants set forth in
Sections 4 and 5 of this Agreement will cause irreparable damage to Company or
its Clients, and that in the event of any breach of those provisions, Company
is entitled to injunctive relief restraining Executive from violating or
continuing a violation of the restrictive covenants as well as other remedies
it may have. Additionally, such covenants shall be enforceable against the
Executive's successors or assigns or by successor assigns.

         The validity, interpretation, construction, and performance of this
Agreement shall be governed by the internal laws of the State of Florida. Any
litigation to enforce this Agreement shall be brought in the state or federal
courts of Hillsborough County, Florida, which is the principal place of
business for Company and which is considered to be the place where this
Agreement is made. Both parties hereby consent to such courts' exercise of
personal jurisdiction over them.

         Except where required, to enforce the restrictive covenants regarding
Not-to-Compete, No Solicitation, and Confidential Information, as provided in
 Sections 4 and 5 of this Agreement, Company and the Executive will each pay
their own attorney's fees and costs in the event Company or the Executive must
enforce any of the other rights granted to them, regardless of the outcome of
any action seeking to enforce rights under this Agreement.

         9.       MISCELLANEOUS. No provision of this Agreement may be modified
 or waived unless such waiver or modification is agreed to in writing signed by
the parties hereto; provided, however, that the terms of the performance bonus
and fringe benefits set forth or Exhibit A may be amended by the Company in its
discretion without the Executive's consent to the extent provided therein. No
waiver by any party hereto of any breach by any other party hereto shall be
deemed a waiver of any similar or dissimilar term or condition at the same or
at any prior or subsequent time. This Agreement is the entire agreement between
the parties hereto with respect to the Executive's employment by the Company
and there are no agreements or representations, oral or otherwise, expressed or
implied, with respect to or related to the employment of the Executive which
are not set forth in this Agreement. Any prior agreement relating to the
Executive's employment with the Company is hereby superseded and void, and is
no longer in effect. This Agreement shall be binding upon and inure to the
benefit of the Company, its respective successors and assigns, and the
Executive and his heirs, executors, administrators and legal representatives.
Except as expressly set forth herein, no party shall assign any of his or its
rights under this Agreement without the prior written consent of the other
party and any attempted assignment without such prior written consent shall be
null and void and without legal effect. The parties agree that if any provision
of this Agreement shall under any circumstances be deemed invalid or
inoperative, the Agreement shall be construed with the invalid or inoperative
provision deleted and the rights and obligations of the parties shall be
construed and enforced accordingly. This Agreement may be executed in one or
more counterparts, each of which shall be deemed to be an original but all of
which together will constitute but one and the same instrument. This Agreement
has been negotiated and no party shall be considered as being responsible for
such drafting for the purpose of applying any rule construing ambiguities
against the drafter or otherwise.

<PAGE>   6

         IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written.

SYKES ENTERPRISES, INCORPORATED           EXECUTIVE

By:
   ----------------------------------     -------------------------------------
                                          Scott J. Bendert

                                          Address:

   ----------------------------------     -------------------------------------

<PAGE>   7

                                                               Scott J. Bendert
                                                                Group Executive
                                                          Senior Vice President
                                                     Performance Management and
                                                                 Administration

                       EXHIBIT A TO EMPLOYMENT AGREEMENT

         This Exhibit A is attached to and made a part of that certain
Employment Agreement dated effective March 1, 2000, entered into by and between
Sykes Enterprises, Incorporated (the "Company") and Scott J. Bendert (the
"Executive," which supercedes and replaces that certain Employment Agreement
dated April 5, 1999 entered into by and between the Company and the Executive.

TERM:                     Two (2) Years, commencing March 1, 2000.

BASE SALARY               $4,326.92  per week

PERFORMANCE BONUS:        0% to 50% of annual Base Salary (See Attachment I)

FRINGE BENEFITS:          Standard fringe benefits for executives

TERM OF COVENANT

NOT TO COMPETE:           12 months

NON-COMPETE PAYMENT:      $4,326.92 per week for 52 weeks

LIQUIDATED DAMAGES        $4,326.92 per week

THE COMPANY RESERVES THE RIGHT, AT ITS SOLE DISCRETION, AT SUCH TIME OR TIMES
AS IT ELECTS, TO CHANGE OR ELIMINATE BONUSES OR OTHER BENEFITS.

         IN WITNESS WHEREOF, the parties have executed this Exhibit A to the
Employment Agreement as of the ___ day of _____________, 2000.

SYKES ENTERPRISES, INCORPORATED           EXECUTIVE

By:
   ----------------------------------     -------------------------------------

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