Document:

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                                                                   EXHIBIT 10.25

PORTIONS OF THIS EXHIBIT MARKED WITH AN "*" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

                              MICROSOFT CORPORATION
                 MANUFACTURING AND SUPPLY AND SERVICES AGREEMENT

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                                  CONFIDENTIAL
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         This Microsoft Manufacturing and Supply and Services Agreement
("Agreement") is made and entered into this 1st day of July, 1999 ("Effective
Date"), by and between Microsoft Corporation ("Microsoft"), a Washington, USA
corporation, and StarTek, Inc. ("StarTek"), a Colorado corporation.

                                    RECITALS

         WHEREAS, Microsoft and StarTek intend to create a formal relationship
by which StarTek shall provide certain manufacturing and distribution services
with respect to orders for Microsoft software and hardware products.

         WHEREAS, the parties intend in this Agreement to set forth specific
terms and conditions governing the performance of certain manufacturing and
distribution services by StarTek for Microsoft; and

         NOW, THEREFORE, in consideration of the covenants and conditions set
forth below, the adequacy of which is agreed to and hereby acknowledged, the
parties agree as follows:

                                    AGREEMENT

1.       DEFINITIONS.

The following terms, whenever initially capitalized, shall have the following
meanings for the purposes of this Agreement:

         (a) "BOM" shall mean the bill of materials document provided by
Microsoft to StarTek, which bill of materials identifies all components
comprising a given Product or Product Component. BOMs may be modified in writing
prospectively from time to time by Microsoft at its sole discretion.

         (b) "CUSTOMERS" shall mean customers designated by Microsoft, including
Microsoft internal customers and distribution vendors, to whom Microsoft
authorizes StarTek to deliver Product pursuant to the terms and conditions of
this Agreement and the Statements of Work.

         (c) "DELIVERABLES" shall mean and include all Hardware, code material,
source material, software masters or replicative material or other such
documented material, of any kind or description and in any form including
compact disk, other disks or diskettes, tape, text or any electronic or other
medium supplied by Microsoft or at its direction. It does not include such
materials if held under an independent contractual relationship with an Original
Equipment Manufacturer ("OEM") which contract contains the requisite license.
Nor does it include Products acquired for office purposes and used by StarTek in
its offices.

         (d) "FACILITY" shall mean the manufacturing facility operated, owned,
subcontracted or leased by StarTek, at *.

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         (e) "FINISHED PRODUCT UNIT" shall mean fully packaged Microsoft
Product, which includes all requisite Product Components, Microsoft software
and/or Hardware, ready for delivery to a Customer.

         (f) "HARDWARE" shall mean, without limitation, all Microsoft keyboards,
mice, joysticks and other Microsoft Products which could not reasonably be
categorized as software.

         (g) "INSOLVENT" shall mean a financial condition such as to make the
sum of a party's debts greater than all of the party's assets, at fair
valuation; or, when a party has incurred debts beyond that party's ability to
pay such debts as they mature; or, when a party is engaged in a business or
transaction for which the party has unreasonably small capital.

         (h) "INTELLECTUAL PROPERTY" shall mean any and all trademarks,
copyrights, patents and other proprietary rights comprising or encompassing a
given Product.

         (i) "INVENTORY" includes Finished Product Units, Deliverables, work in
process, Product Components, Hardware or Raw Materials pertaining to the
Products that contain Microsoft software, trademarks, copyrighted material,
logos or other proprietary materials.

         (j) "MANUFACTURING AND SUPPLY" OR "MANUFACTURING AND SUPPLYING" shall
mean the manufacturing and supply of Product Components and Products as
described in the Statements of Work.

         (k) "PRODUCTS LIST" shall mean a list provided to StarTek by Microsoft
from time to time that will list the Products to be Manufactured and Supplied by
StarTek and Services to be provided by StarTek for Products pursuant to the
terms of this Agreement.

         (l) "PRODUCT(S)" shall mean the copyrighted and/or patented Microsoft
software products, including Product Components, Microsoft software, and any
associated documentation, packaging and other written materials, including,
where applicable, the specified user documentation, which Microsoft may request
StarTek to Manufacture pursuant to this Agreement, by the issuance of a purchase
order .

         (m) "PRODUCT COMPONENTS" shall mean the Product CD-ROMs, Jewel Case
Components, Disk Set Components, Assembled Box Components and Microsoft software
products.

         (n) "RAW MATERIALS" shall mean each raw material purchased by StarTek
from third parties and used to compromise a Product or Product Component such
as, for example and without limitation, disks, polyvinyl disk baggies,
documentation, boxes, retail *.

         (o) "SERVICES" shall mean packaging and distribution services described
in this Agreement and the Statement of Work.

         (p) "STATEMENT(S) OF WORK" shall mean the attached Exhibits A and B,
including any modifications made thereto pursuant to Section 14(b).

         (q) "PRODUCT CD-ROMS" shall mean the Product CD-ROM media either
supplied by Microsoft or produced or procured by StarTek, but shall not include
any Microsoft software included on the CD-ROM.

         (r) "DISK SET COMPONENT" shall mean the fully assembled disk set,
including polyvinyl disk baggies and duplicated disks either supplied by
Microsoft or produced or procured by StarTek, but shall not include any
Microsoft software included on the disks.

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         (s) "JEWEL CASE COMPONENT" shall mean a fully assembled jewel case or
CD sleeve, including all documentation and other printed material, such as the
front and back liners but excluding the Product CD-ROMs, to be included as an
insert in the jewel case.

         (t) "ASSEMBLED BOX COMPONENT" shall mean the fully assembled retail
packaging, including without limitation, retail bar code labels and all manuals
and other documentation that is to be included with the Product, but excluding
the Product CD-ROMs, Jewel Case Components, Disk Set Components.

2.       MANUFACTURING AND SERVICES.

         (a) GENERAL. StarTek hereby agrees to conduct Manufacturing and Supply
and Services for Products on the Products List at the Facility pursuant to the
terms and conditions set forth in this Agreement, including without limitation,
the Statements of Work. StarTek shall not conduct Manufacturing and Supply and
Services at or from any location other than the Facility without Microsoft's
prior written approval. In the event of any conflict between the terms contained
in this Agreement and terms contained in the Statements of Work, the terms
contained in this Agreement shall control.

         (b) OTHER MANUFACTURING/SERVICES. In addition to Manufacturing and
Supply and Services, the parties may identify other manufacturing and/or
services to be provided under this Agreement through an addendum signed by the
parties hereto.

         (c) REPORTS. StarTek, at the scheduled times shall provide Microsoft
with reports as specified herein or in the Exhibits (each a "Report"), with
respect to all Products or Manufacturing and Supply and Services ordered or sold
hereunder through StarTek to Customers. All Reports shall be in the form shown
in the Exhibits and have the content as set forth in this Agreement or as
otherwise agreed by the parties in writing, and shall be complete as required
under this Agreement and accurate. Each Report, whether in paper or electronic
format, shall meet the Standard Report Requirements identified for the Report in
the Exhibits and shall be delivered as specified in the Exhibits. StarTek shall
use reasonable efforts to correct any errors in a Report within * following
Microsoft's notice specifying the item in respect of which an error has
occurred. StarTek shall deliver each Report and all required supporting
documentation therefor, by the time and on the date specified in the Exhibits.

         (d) NO ALTERATION; NO MISREPRESENTATION. Except in accordance with the
terms of this Agreement or as otherwise authorized in writing by Microsoft,
StarTek shall not alter the Product or Product packaging without the specific
prior written consent of Microsoft, and shall have no authority to make copies
of Microsoft diskettes or documentation other than as provided in this
Agreement. StarTek shall distribute Product to Customers as specified in the
Statements of Work. No other product or informational piece, including without
limitation flyers, literature, documentation and advertising may be bundled with
any product without the prior written consent of Microsoft. All materials used
by StarTek in the distribution of Product shall comply with Section 4 hereof and
shall clearly note that such Product is Microsoft Product. Such materials may
include, but are not limited to, Microsoft invoices, packing slips, and
packaging.

         (e) INVENTORY. All of the Inventory shall at all times be held
exclusively for assembly and delivery to shipping locations as authorized by
Microsoft and for no other purpose, use or disposition, except as may be
directed in writing by Microsoft. StarTek shall at all times cause the Inventory
to be free and clear of any and all liens, encumbrances and other claims of its
creditors. StarTek grants Microsoft the option, assignable to any affiliated
corporation, to acquire by purchase all of the Inventory and/or Product
Components (less Finished Product Units which have already been purchased by
Microsoft) upon * notice, and payment as would apply for unused Inventory in the
case of termination as stated in Section 10, at the price set forth at in
Exhibit C. At any time, upon Microsoft's request, StarTek shall take all
necessary steps and shall execute such documents as may be necessary or

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advisable under the local law where the Inventory is located, in order to effect
the sale of such Inventory and/or Product Components to Microsoft and to
document Microsoft's title to Inventory and/or Product Components owned by
Microsoft. Use of Intellectual Property in any manner by StarTek after
expiration or termination of this Agreement for any reason, whether or not
incorporated in Inventory, shall be deemed to be in violation of Microsoft's
Intellectual Property rights and shall entitle Microsoft to have all remedies
provided by law or equity (including injunctive relief); provided, however, (i)
this does not preclude StarTek from continuing to use in its offices Microsoft
Products legally acquired for that purpose; and (ii) it does not preclude
StarTek's performance of independent contractual relationships with Microsoft or
an OEM (original equipment manufacturer) or other party, which contract contains
the requisite Microsoft product replication license.

         (f) INVENTORY CONSIGNMENT. If, and to the extent that, Microsoft
delivers Deliverables, Product CD-ROMs and/or Disk Set Components (collectively
referred to herein as the "Consigned Inventory") to StarTek or places it under
StarTek's control, this is a true consignment agreement governing such Consigned
Inventory, which StarTek shall hold in trust for the sole benefit of Microsoft
pursuant to Section 6(b)(i). StarTek is not purchasing the Consigned Inventory.
StarTek shall hold the Consigned Inventory either (a) for delivery to
Microsoft's distribution center pursuant to this Agreement or (b) for return to
Microsoft, and StarTek's authority is limited thereto. Microsoft consents only
to sales in the ordinary course of providing the Services pursuant to this
Agreement. The references in this subsection or elsewhere in this Agreement to
"StarTek's control" means its ability to exercise restraining or directing
influence over the item described. All of the Consigned Inventory shall be held
in the Microsoft approved Facilities and exclusively for transfer to Microsoft's
distribution center as authorized by Microsoft and for no other purpose, use or
disposition, except as may be directed by Microsoft. Microsoft shall have title
and ownership of the entire Consigned Inventory. StarTek shall at all times
cause the Consigned Inventory to be free and clear of any and all liens,
encumbrances and other claims of StarTek's creditors. StarTek shall label all
Consigned Inventory as being the "property of Microsoft" and keep all such
Consigned Inventory completely and totally segregated from any materials,
supplies or inventory belonging to StarTek or any of its customers. At any time,
at Microsoft's request, StarTek shall take all reasonable steps and shall
execute a security agreement and financing statements, or their equivalents, all
as may be necessary or advisable under the local law where the Consigned
Inventory is located, in order to place of record Microsoft's ownership of all
Consigned Inventory, and its unavailability to any creditor or creditors of
StarTek. Microsoft shall bear the reasonable cost to StarTek (not to exceed
$500.00) of reviewing, negotiating and executing any such security agreements or
financing statements, except that StarTek shall bear the cost of executing any
such agreements or statements done contemporaneously in connection with the
execution of this Agreement.

         (g)      DECLARATION OF TRUST.

         (1) GENERALLY. StarTek hereby declares, confirms and agrees that
throughout the term of this Agreement, StarTek shall hold in trust for the sole
benefit of Microsoft all Consigned Inventory within StarTek's possession or
within its reasonable control, of any kind, description or character. StarTek
further agrees to account for the Consigned Inventory in its possession or under
its reasonable control as property held in trust for Microsoft and not as assets
belonging to StarTek, and not to present any Consigned Inventory as assets of
StarTek in its balance sheet or in any representations (whether oral or written)
to its creditors.

         Wherever this Agreement states StarTek holds property in trust or as
trustee, StarTek agrees to exercise ordinary care that Consigned Inventory
received by StarTek will be handled as specified in this Agreement, but it does
not, because of any trust or otherwise, undertake any greater standard of care.

         (2) ACCOUNTING. StarTek agrees to account for the disposition of all
Consigned Inventory received by StarTek, such accounting to be given to
Microsoft at Microsoft's request, at the times and in the manner reasonably

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requested by Microsoft. If this is beyond the reports otherwise required
hereunder, the reasonable expense of it shall be paid by Microsoft.

         (3) DIRECTIONS. Microsoft may at any time direct StarTek to return to
Microsoft according to Microsoft's direction and at Microsoft's sole expense
part or all of the Consigned Inventory in StarTek's possession or under its
reasonable control. StarTek shall promptly (within *) comply with any such
direction.

         (h) AGREEMENT NOT TO SELL. StarTek acknowledges that, under the terms
of this Agreement, that both during and after the term of this Agreement it has
no rights within the licenses pertaining to software or other Microsoft
proprietary materials or Products which would allow StarTek to be a seller or
distributor of any Products. Whenever requested by Microsoft and from time to
time, it will sign separate mutually acceptable agreements to this effect.

         (i) SAFE STORAGE AND *. StarTek agrees not to store any other goods
near or in such relation to the Products or Product Components as to cause
injury to those Products or Product Components through contamination by strong
odors, leakage, or otherwise. *.

         (j) NON-EXCLUSIVITY. This Agreement is not an exclusive agreement. At
all times Microsoft shall have the right to appoint other third parties to
perform Manufacturing and Supply and Services and other services for Microsoft
or Customers. Provided that StarTek would not be placed in breach of this
Agreement, StarTek may contract with and conduct manufacturing services for
other software companies.

         (k) FINANCIAL INFORMATION. Within * after StarTek learns that it has
become or will become Insolvent, StarTek shall submit financial statements to
Microsoft in sufficient detail to allow Microsoft to determine whether StarTek
shall be capable of continuing to perform its obligations hereunder. The
financial statements shall include, but shall not be limited to, balance sheets
and related statements of income and retained earnings and statements of changes
in financial condition. To the extent those statements are audited, the audit
report of the certified public accountant performing the audit shall also be
made available to Microsoft.

         (l) RETURN OF DELIVERABLES. StarTek will have possession of
Deliverables and replicable material for certain Products and other property for
purposes of the replication to be done under this Agreement. Upon termination of
this Agreement and at any early time whenever requested by Microsoft to do so,
StarTek shall immediately deliver, at Microsoft's cost, to Microsoft all of such
Deliverables (provided that in no event shall such a request by Microsoft for
StarTek's return of the Deliverables prejudice StarTek's right to full
performance by Microsoft under this Agreement), replicable materials and all and
any other Microsoft proprietary materials ever received by it and it shall not
retain any copy or original of the same in any way whatsoever.

         (m) QUALITY REQUIREMENTS. StarTek shall ensure that in performing its
obligations under this Agreement, it shall operate in accordance with the
quality guidelines as posted on Microsoft's Website, which can be found at *
(the "Microsoft Website") and as set forth in the Statements of Work.

         (n) PRODUCTION. StarTek covenants and agrees to meet Microsoft's
demands for Product related to designated shipping locations, as such demands
may be adjusted from time to time. Additional measurement procedures may be
implemented as mutually agreed upon by Microsoft and StarTek.

         (o) NON-CONFORMING PRODUCT. StarTek shall promptly replace and deliver,
within * from notification, at no charge to Microsoft or its Customers, any
non-conforming Product if any delivery of Product, or any portion of it, to any
Customer fails to meet the quality standards specified in the Statements of
Work. If StarTek is unable to obtain Product Components necessary to replace
non-conforming Product within the specified two (2)

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week period, then replacement of such non-conforming Products shall take place
as soon as possible after necessary Product Components are obtained by StarTek.
StarTek agrees to use its best efforts to obtain Product Components as quickly
as possible. In the event Microsoft determines that a Product recall is
necessary due to a breach of StarTek's warranties hereunder, or due to a
manufacturing defect, StarTek shall cooperate with Microsoft in all respects to
conduct such recall at StarTek's expense; provided that if StarTek has given
prior notice of the possible defect and recommended against delivery and the
Product is nonetheless delivered at Microsoft's direction, or if the recall is
necessary because of a Microsoft error, the recall on account of that defect
shall be at Microsoft `s expense, but StarTek shall still cooperate with it, and
in such a case, Microsoft shall reimburse StarTek for the costs of Manufacturing
and Supply and Services for the replacement Products.

3.       DEDICATED REPRESENTATIVES. StarTek shall appoint one qualified staff
member ("StarTek Account Manager") who has or is hereby granted authority to (i)
submit material and information requests to Microsoft; (ii) provide access to
StarTek's staff and independent advisors (including accountants) to provide
information and answer questions; and (iii) provide schedules and plans to
Microsoft for Microsoft' review and/or approval. StarTek shall also appoint a
more senior officer who shall have authority to act for StarTek in making
binding decisions with respect to this Agreement, and amend this Agreement.
Microsoft shall appoint one or more qualified staff members ("Microsoft Vendor
Account Manager") who has or is hereby granted authority to (i) act for
Microsoft and make binding decisions with respect to this Agreement, and amend
this Agreement; (ii) review information supplied by StarTek; (iii) provide any
Microsoft information and answer questions and provide Product training to
StarTek. The StarTek Account Manager is * and the Microsoft Vendor Account
Manager is *. StarTek's senior officer described above is *, its *. Either party
may change account managers and StarTek may change the designated senior officer
upon twenty (20) days' prior notice to the other (as long as or to the extent
that such notice is reasonably possible).

4.       PRICE AND PAYMENT.

         (a) GENERAL. Microsoft and StarTek agree that StarTek shall be
compensated for the Manufacturing and Supply and Services pursuant to the Price
and Payment terms and conditions set forth in Exhibit C ("Component Pricing
Matrix"). Microsoft shall be liable for payment to StarTek for Raw Materials
that have been purchased in support of the weekly forecasts issued by Microsoft.
Such forecasts shall only cover a two (2) week period and Microsoft shall not be
responsible for Raw Materials purchased in excess of such forecasts. StarTek
will use all reasonable efforts to provide competitive pricing to Microsoft.
Except for Miscellaneous Charges (as defined below), all payments due by
Microsoft to StarTek under this Agreement for Manufacturing Services shall be
made * from Microsoft's receipt of a Purchase Order Receipt from StarTek.
Payment shall be made by Microsoft in accordance with the Microsoft SAP
Autovoucher Procedures. Payment for Miscellaneous Charges due by Microsoft to
StarTek under this Agreement shall be made * from Microsoft's receipt of an
invoice from StarTek. Any undisputed payment that is overdue for more than *,
shall thereafter bear interest at an annual rate of * per annum (or such lower
rate as may then be the highest rate legally available).

         (b) MANNER OF PAYMENT; INVOICES. For Manufacturing and Supply and
Services, with the exception of Miscellaneous Charges, StarTek shall provide
daily Purchase Order Receipts in accordance with the Microsoft SAP Autovoucher
Procedures. StarTek shall render accurate monthly invoices for the Miscellaneous
Charges earned by the date of the Microsoft Fiscal Month Close. For purposes of
this Section 4, "Miscellaneous Charges" shall be defined as including, without
limitation, prep/tooling, freight charges, pallet charges and samples. Such
invoices shall consist of a complete, itemized listing of all such Manufacturing
and Supplying and Services performed or Miscellaneous Charges incurred during
the current invoice period. Microsoft shall pay within * of its receipt of an
invoice, the entire amount of the invoice (except for Disputed Amounts), if the
invoice is accurate, complete and accompanied by backup documentation required
in the Statements of Work. All invoices shall be expressed in U.S. dollars. All
payments shall be made by Microsoft in U.S. dollars either by first class mail,
postage paid, at the address specified herein for notices to StarTek or in such
other manner or at such other place as StarTek

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may reasonably designate from time to time by notice to Microsoft or
electronically, at Microsoft's sole option. Payment shall be deemed credited to
the account of Microsoft when received by StarTek if sent by first class mail or
upon receipt by StarTek's financial institution if sent electronically.

         (c) DISPUTED AMOUNTS. As used herein, "Disputed Amounts" means invoice
or Purchase Order Receipt amounts that are subject to a bona fide dispute raised
by Microsoft in writing within * of Microsoft's receipt of an invoice, in the
case of Miscellaneous Charges, or within * of an audit of Purchase Order
Receipts, in the case of Manufacturing Services, which claim of dispute may
concern not only the accuracy of the charge itself, but also any claim of
deficient service or performance or any other claim of breach of this Agreement
that relates to the specific charges in the invoice or Purchase Order Receipt.
All Disputed Amounts that Microsoft subsequently agrees in writing to pay
("Agreed Payment") or that are required to be paid pursuant to a proper court
order or award from any mutually submitted arbitration ("Required Payment")
shall be paid within * from the date of such agreement or determination. Payment
of an invoice or Purchase Order Receipt without asserting a dispute is not a
waiver as to any claim or circumstance.

         (d) REVISIONS TO STARTEK SERVICES. From time to time, Microsoft may
request that StarTek revise its Manufacturing and Supply and Services. If (i)
Microsoft makes a request or a series of requests that materially changes the
Manufacturing and Supply and Services and (ii) StarTek determines that a change
in compensation is warranted, StarTek may provide Microsoft with a quote of the
change in cost, by unit or other appropriate measure, for which it will
undertake the change of Services ("Interim Rate Quote"). Microsoft may accept or
reject any Interim Rate Quote. If Microsoft accepts an Interim Rate Quote,
StarTek's Manufacturing and Supply and Services and the corresponding costs to
Microsoft shall be revised accordingly, which revision shall be memorialized in
a written amendment signed by both parties. If Microsoft rejects an Interim Rate
Quote, StarTek's Manufacturing and Supply and Services shall not be revised but
Microsoft shall then be free to have the changed Manufacturing and Supply and
Services in question performed by a third party and to terminate the relevant
portion of the Manufacturing and Supply and Services upon thirty (30) calendar
days' prior notice to StarTek. StarTek agrees, at Microsoft's reasonable
expense, to cooperate with such third party to transition and allow it to
perform such Manufacturing and Supply and Services. This Section 4(d) does not
impair either party's rights under Section 11(b) hereof.

         (e)      COST CONTAINMENT.  *

         (f) TAXES. In the event income taxes are required to be withheld by
Microsoft on payments to StarTek required hereunder, Microsoft agrees to provide
StarTek with reasonable notice in advance of the first such withholding, and
Microsoft may deduct such income taxes from the amounts owed and timely pay such
taxes, when required, to the appropriate taxing authority. Microsoft shall in
turn promptly secure and deliver to StarTek an official receipt for any income
taxes withheld. Microsoft agrees to pay all applicable goods and services or
other applicable consumption taxes (other than income taxes) levied on it by a
duly constituted and authorized taxing authority on the Manufacturing and Supply
and Services. To the extent required by any such taxing authority, StarTek may
collect such taxes, if any, from Microsoft, and, in such case, shall remit to
Microsoft official tax receipts indicating that such taxes have been collected
by StarTek and remitted to the appropriate tax authorities, to the extent such
receipts are available, and StarTek shall show such taxes as separate line items
on invoices to Microsoft. StarTek agrees to take such steps as are reasonably
requested by Microsoft to minimize such taxes in accordance with all relevant
laws and to cooperate with and assist Microsoft, in challenging the validity of
any taxes applicable to the Manufacturing and Supply and Services and collected
from Microsoft by StarTek or otherwise paid by Microsoft. Except as required by
law or where expressly agreed to, in writing, by Microsoft pursuant to Exhibit
C, Microsoft shall not pay any taxes other than those described above,
including, without limitation (1) taxes on or with respect to or measured by any
net or gross income or receipts of StarTek, (2) any franchise taxes, taxes on
doing business, gross receipts taxes or capital stock taxes (including any
minimum taxes and taxes measured by any

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item of tax preference), (3) any taxes imposed or assessed for work performed
without the written authorization by Microsoft after the date upon which this
Agreement is terminated, (4) taxes based upon or imposed with reference to
StarTek's real and personal property ownership, (5) taxes incurred by StarTek on
all goods and services purchased from other related or unrelated parties, and/or
(6) any taxes similar to or in the nature of those taxes described in (1), (2),
(3), (4) or (5) above. StarTek agrees to make available to Microsoft any and all
records necessary to comply with any and all tax obligations as provided herein,
including but not limited to reports necessary for goods and services tax
compliance and audit purposes. The contents and form of such reports shall be
mutually agreed to between the parties.

5.       LICENSE GRANT.

         (a) GENERAL. In order to allow StarTek to perform its Manufacturing and
Supply and Services as required hereunder during the term of this Agreement,
Microsoft grants StarTek a non-exclusive, non-transferable, personal, limited
license right to the Intellectual Property for each Product:

         (1) to procure materials, reproduce and/or Manufacture and Supply the
Product Components based upon the applicable BOM(s) and purchase orders
delivered by Microsoft pursuant to the Statements of Work;

         (2) to assemble the Product Components into Finished Product Unit(s)
solely in accordance with the written instructions and BOM(s) delivered by
Microsoft, including the right to reproduce and manufacture any Microsoft
software and documentation specified in the BOM(s) as necessary to build the
Finished Product Unit(s); and

         (3) to deliver the Finished Product Unit(s) to Customers solely in
accordance with the Statements of Work.

         (b) LICENSE RESTRICTIONS.

         (1) Except as expressly provided in the Statements of Work or in this
Agreement, StarTek shall not in any way modify any BOM, Print Specifications,
Products or Intellectual Property without obtaining, in advance, the express
written permission of Microsoft;

         (2) StarTek shall not reproduce, manufacture, or distribute any Product
or Intellectual Property except pursuant to the terms of this Agreement or
pursuant to a separate legal contractual arrangement, which contains a valid
Microsoft license or authorization to do same;

         (3) StarTek shall not reverse engineer, decompile, or disassemble any
Products or Intellectual Property. Notwithstanding the foregoing, StarTek may
physically disassemble those Product Components that do not consist of software
or hardware solely for the purpose improving Product assembly and/or quality. No
other product or informational piece, including without limitation flyers,
literature, documentation and advertising, may be bundled with any Products
without the prior written consent of Microsoft.

         (4) StarTek shall perform the Manufacturing and Supply and Services
(including, but not limited to replication and assembly of Products) only at the
Facilities. Additional StarTek Facilities may be added to Exhibit H, but the
addition of such locations is subject to Microsoft's prior written approval and,
in the case of a StarTek subsidiary, the full execution by the StarTek
subsidiary of the Microsoft Subsidiary Agreement between Microsoft and such
StarTek subsidiary as shown in Exhibit I. StarTek hereby guarantees its
subsidiary's fulfillment of the applicable obligations imposed on StarTek by
this Agreement. StarTek agrees to indemnify Microsoft for all damages and/or
costs of any kind, without limitation, incurred by Microsoft or any third party
and caused by a

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breach of its subsidiary's fulfillment of the applicable obligations imposed on
StarTek by this Agreement, including, without limitation, StarTek's payment of
any costs, fees and/or monetary judgments awarded in favor of Microsoft, by a
court of competent jurisdiction, resulting from StarTek's subsidiary's
unauthorized replication and/or distribution of Product(s).

         (5) StarTek shall perform Manufacturing and Supply and Services solely
in accordance with this Agreement, including without limitation, the Statements
of Work.
         (6) All rights not expressly granted herein, without limitation, are
reserved by, and shall exclusively inure to the benefit of, Microsoft.

6.       SUBCONTRACTING.

         (a) TO THIRD PARTIES. StarTek shall not subcontract any of its rights
or obligations under this Agreement, with respect to Manufacturing and Supply
and Services, except as follows:

                           (1)      Prior to any subcontractor performing any
such services for StarTek under this Agreement, StarTek and its subcontractor
shall enter into a written agreement ("Subcontractor Agreement") that expressly
provides that Microsoft is a third party beneficiary of the Subcontractor
Agreement with rights to enforce such agreement should StarTek fail to timely do
so; that Microsoft, at its sole discretion, reserves the right to evaluate the
Subcontractor, either in person or in written form; and further that requires
Subcontractor to:

                                    (A)     comply with the applicable
obligations identical to those imposed on StarTek under Sections 2, 5(b), 7(a),
8(a)(1), 9, 10, 11(c), 12, 13, 16(k), 16(l) and Exhibits A and B of this
Agreement, and

                                    (B)     halt reproduction of Product(s) as
required under this Agreement or upon notice from StarTek or Microsoft of the
termination or expiration of this Agreement, and

                                    (C)     pay Microsoft's attorneys' fees if
Microsoft employs attorneys to enforce any rights arising out of the
Subcontractor Agreement; and

                           (2)      StarTek guarantees its subcontractor's
fulfillment of the applicable obligations imposed on StarTek by this Agreement;
and

                           (3)      StarTek shall indemnify, defend and hold
Microsoft harmless for all damages and/or costs of any kind, including without
limitation, those incurred by Microsoft and caused by a breach of the
Subcontractor Agreement by a subcontractor and/or subcontractor's failure to
fulfill the applicable obligations imposed on StarTek by this Agreement,
including, but not limited to, StarTek's payment of any monetary judgments
awarded to Microsoft by a court of competent jurisdiction and any costs and fees
relating thereto, not paid by subcontractor, resulting from subcontractor's
unauthorized replication and/or distribution of Product(s) in accordance with
the Subcontractor Agreement; and

                           (4)      Upon execution of this Agreement and
thereafter prior to a subcontractor performing any services under this
Agreement, StarTek shall provide Microsoft with a written certification, signed
by a StarTek officer, representing and warranting that StarTek is in compliance
with the provisions of Section 6 of this Agreement; and

                                       9
<PAGE>   10

                           (5)      Microsoft, in its reasonable discretion,
will provide an approved CD and COA supplier list as seen in Exhibit F which may
be updated by Microsoft from time to time. If a supplier used by StarTek as a
subcontractor is removed from such list by Microsoft, Microsoft acknowledges
that StarTek may not be able to immediately discontinue use of subcontractor. In
such case, subject to other rights and obligations of enforcement as set forth
in the Agreement, Microsoft and StarTek will mutually agree to a transition
plan.

         (b) RIGHTS PASS THROUGH. It is the intention of this section that
StarTek be able to subcontract, provided StarTek fully maintains quality
standards and protects Microsoft's property rights in Microsoft's Intellectual
Property and Deliverables such that, in addition to Microsoft's recourse to
StarTek under this Agreement, Microsoft shall also have rights enforceable
directly against the subcontractor. The responsibility and liability of StarTek
under this Agreement is not diminished on account of any subcontract and StarTek
shall be fully responsible for the subcontractor's performance and work.

         (c) EXPORT RESTRICTIONS. StarTek hereby agrees that in subcontracting
portions of the Manufacturing and Supply and Services to third parties pursuant
to Section 6(a) or (b) above, StarTek shall not, directly or indirectly, export
or transmit (i) any Product Component, Product and/or technical data or (ii) any
Product (or any part thereof), process, or service that is the direct product of
a Product, to (a) any countries that are subject to U.S. export restrictions
(including as of the Effective Date, but not limited to, the Federal Republic of
Yugoslavia (Serbia and Montenegro), Cuba, Iran, Iraq, Libya, North Korea, Sudan
and Syria); (b) any end-user whom StarTek knows or has reason to know will
utilize such Product Component, Product and/or technical data in the design,
development or production of nuclear, chemical or biological weapons; or (c) any
other country to which such export or transmission is restricted by the export
control laws and regulations of the United States, and any amendments thereof,
without prior written consent, if required, of the Bureau of Export
Administration of the U.S. Department of Commerce, or such other governmental
entity as may have jurisdiction over such export or transactions, unless
Microsoft specifically directs StarTek in writing to do so.

         (d) INDEMNIFICATION. If StarTek delivers Product(s) to a Customer
specified by Microsoft or at Microsoft's direction, Microsoft agrees to
indemnify StarTek for any consequent indirect violation of the export
restrictions described in subsection 6(c) above.

         (e) ENFORCEMENT. StarTek agrees that it will diligently and timely
enforce all rights against or obligations of any subcontractor(s) in order to
enforce compliance with the applicable terms of this Agreement and/or to
otherwise cure a subcontractor breach.

7.       REPRESENTATIONS & WARRANTIES.

         (a) BY STARTEK.  StarTek represents and warrants to Microsoft as
follows:

         (1) StarTek has full right and power to enter into and perform
according to the terms of this Agreement and doing so does not violate any
agreement between it and any third party;

         (2) the Manufacturing and Supply and Services, including any portion
done by any subcontractor as contemplated in Section 5, will strictly comply
with all applicable laws, as well as the terms and conditions of this Agreement,
including without limitation the Statements of Work;

         (3) the Products (including the Raw Materials, reproduction quality,
Product Components and Finished Product Unit quality) will satisfy the quality
workmanship standards and service levels set forth in the Microsoft Website (*)
and Statements of Work and StarTek shall further protect Microsoft's property
rights in Microsoft's Intellectual Property and Deliverables from unauthorized
use within the scope of this Agreement;

                                       10
<PAGE>   11

         (4) StarTek shall at all times comply with its commitments and
obligations as stated in this Agreement;

         (5) StarTek's performance of Manufacturing and Supply and Services,
pursuant to the rights granted under this Agreement, does not infringe any third
party's patent, copyright, trade secret and/or any other intellectual property
right with respect to StarTek's replication, assembly, and/or distribution
processes;

         (6) StarTek will, at all times relevant to this Agreement, keep any and
all license agreement with third parties relevant to Manufacturing and Supply
and Services for the Products in force and in good standing; and

         (7) StarTek shall promptly replace, at no charge to Microsoft or the
Customers, any non-conforming Products, and all transportation, customs, and/or
taxes relating thereto, if any delivery of Products to Microsoft or Customers,
or any portion of it, breaches the warranties of Section 7(a). In the event
Microsoft determines that a Product recall is necessary, StarTek shall cooperate
with Microsoft in all respects to conduct such recall at StarTek's expense,
provided that if the recall is necessary because of a Microsoft error, the
recall on the account of that defect shall be at Microsoft's expense, but
StarTek shall still cooperate with it, and in such a case, Microsoft shall
reimburse StarTek for the costs of producing and distributing the replacement
Products.

         (8) StarTek agrees that it will not make any warranties, statements or
representations regarding Product(s) beyond the scope of what is authorized by
this Agreement or contained in Microsoft-provided written documentation or other
Microsoft documents or contained in the written Microsoft Software License
Agreement.

         (9) StarTek agrees that it will not modify any of the warranties
regarding Product(s) set forth in the written Microsoft Software License
Agreement or in Microsoft-provided written documentation or other Microsoft
documents.

         (10) StarTek shall indemnify, defend and hold Microsoft harmless from
all Claims threatened, asserted or filed by any person or entity arising out of
or related to any other warranty of alleged warranty made or modified by
StarTek.

         (11) All equipment, products, systems and processes utilized by StarTek
in providing the Manufacturing services including without limitation all
hardware, software and networks will be fully and effectively "Year 2000
Compliant."

         (12) YEAR 2000 COMPLIANCE.

                           (A)      In this Section 7(a)(12), the expression
"Year 2000 Compliant" (and like expressions) shall mean that no operational,
financial, data transmission, communication or process is affected or
interrupted by dates prior to, during or after the Year 2000, and in particular,
but without prejudice to the generality of the foregoing that:

                                    (i)     *;

                                    (ii)    *;

                                    (iii)   *;

                                    (iv)    *.

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<PAGE>   12

                           (B)      *.

                           StarTek at its expense shall have completed the
following:

                                    (i)     *.

                                    (ii)    *.

                                    (iii)   *.

                                    (iv)    *.

                                    (v)     *.

                                    (vi)    *.

                           (C)      *.

                           (D)      *.

                           (E) In this Section 7(a)(12), time shall be of the
essence.

         (b) BY MICROSOFT.  Microsoft hereby represents and warrants to
StarTek as follows:

         (1) Microsoft has the full and exclusive right and power to enter
into and perform according to the terms of this Agreement;

         (2) Microsoft has and will have, at all relevant times, sufficient
rights in the Products to grant StarTek the rights granted in this Agreement;

         (3) that at all times relevant to this Agreement, Microsoft will keep
any and all license agreements with third parties relevant to the reproduction
and manufacture of the Products in force and in good standing; and

         (4) that any and all software and Intellectual Property provided by
Microsoft to StarTek for incorporation into the Products will be EXPORTABLE into
the countries where Microsoft requests it be delivered.

         (c) DISCLAIMER OF WARRANTY. THE WARRANTIES SET FORTH IN SECTIONS 7(a)
AND 7(b) ABOVE ARE THE ONLY WARRANTIES MADE BY THE PARTIES AND ARE IN LIEU OF
ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OR STATUTORY, INCLUDING BUT NOT
LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR
PURPOSE WITH RESPECT TO THE PRODUCTS.

8.       INDEMNIFICATION.

         (a) INDEMNITY.

         (1) BY STARTEK. StarTek agrees to hold harmless and indemnify
Microsoft, its subsidiaries and affiliates, and their respective directors,
officers, and employees, from and against any and all claims, suits, actions,
proceedings, or liabilities of any kind, including reasonable attorneys fees and
expenses associated therewith or with

                                       12
<PAGE>   13

successfully establishing the right to indemnification hereunder, which arises
out of or is connected with this Agreement, except to the comparative extent
such claims, suits, actions, proceedings or liabilities result from the fault,
negligence, or willful acts of Microsoft. StarTek shall further hold harmless
and indemnify Microsoft from and against any and all claims, suits, actions,
proceedings, or liabilities of any kind, including reasonable attorneys fees and
expenses incurred in connection therewith or with successfully establishing the
right to indemnification hereunder, which arise out of (i) the breach or alleged
breach of any representation, warranty or agreement made by StarTek in this
Agreement, or (ii) the breach or default by StarTek in the performance of any
obligation to be fulfilled by StarTek under this Agreement.

         (2) BY MICROSOFT. Microsoft agrees to hold harmless and indemnify
StarTek, its subsidiaries and affiliates, and their respective directors,
officers, and employees, from and against any and all claims, suits, actions,
proceedings, or liabilities of any kind, including reasonable attorneys fees and
expenses associated therewith or with successfully establishing the right to
indemnification hereunder, which arises out of or is connected with any claim
that, if true, would constitute a breach of Microsoft's representations and
warranties set forth in Section 7(b) above.

         (b) SURVIVAL. StarTek and Microsoft agree that the indemnities set
forth in this Section 8 shall survive and shall be enforceable beyond the
termination or completion of this Agreement.

         (c) LIMITATION ON LIABILITY. STARTEK'S TOTAL LIABILITY AS TO MATTERS
ARISING UNDER THIS AGREEMENT SHALL BE LIMITED TO THE LESSER OF * OR *, WITH THE
EXCEPTION THAT STARTEK'S LIABILITY SHALL BE UNLIMITED AS TO: (i) ANY
INDEMNIFICATION OBLIGATION FOR PERSONAL INJURY, DEATH OR PROPERTY DAMAGE TO THE
EXTENT SUCH CLAIM IS BASED UPON STRICT LIABILITY, NEGLIGENCE, GROSS NEGLIGENCE,
INTENTIONAL ACT OR OTHER FAULT OF STARTEK OR ITS SUBCONTRACTOR(S); (ii) ANY
MATTER ARISING UNDER SECTIONS 9 OR OF THIS AGREEMENT; (iii) FOR THE COST OF
REPLACING PRODUCTS AND ASSOCIATED TRANSPORTATION COSTS OF ANY PRODUCT RECALL;
(iv) ANY FAILURE TO RETURN ANY DELIVERABLES AS IS OTHERWISE PROVIDED FOR IN THIS
AGREEMENT; OR (v) ANY COPYRIGHT, PATENT, TRADEMARK OR TRADE SECRET
INFRINGEMENT(S) (ALL OF THE FOREGOING BEING COLLECTIVELY REFERRED TO AS THE
"STARTEK EXCLUDED MATTERS"). MICROSOFT'S TOTAL LIABILITY AS TO MATTERS ARISING
UNDER THIS AGREEMENT SHALL ALSO BE LIMITED TO THE LESSER OF * OR *, EXCEPT FOR
ANY MATTERS ARISING UNDER SECTION 9 OF THIS AGREEMENT. EXCEPT WITH REGARD TO
STARTEK EXCLUDED MATTERS (WHICH TERM FOR THE PURPOSES OF THIS SENTENCE SHALL NOT
INCLUDE ANY LIABILITY AS TO RECALL), NO PARTY HERETO SHALL BE LIABLE TO ANOTHER
FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES ARISING OUT OR
RELATED TO THIS AGREEMENT. THE PARTIES ACKNOWLEDGE THAT THE OTHER PROVISIONS OF
THIS AGREEMENT RELY UPON THE INCLUSION OF THIS SECTION 8(c).

9.       CONFIDENTIALITY.

         (a) GENERAL. Each party expressly undertakes to retain in confidence
the terms of this Agreement and the Agreement itself, along with all information
and know-how transmitted to or otherwise received by each party that the
disclosing party has identified as being proprietary and/or confidential or
that, by the nature of the circumstances surrounding the disclosure, ought in
good faith to be treated as proprietary and/or confidential (collectively,
"Confidential Information"), and will make no use of such Confidential
Information except under the terms and during the existence of this Agreement.
Notwithstanding the foregoing, any party may disclose the terms of this
Agreement to its outside legal and financial advisors with whom such party has a
confidential relationship and who are obligated to retain such information in
confidence, in the ordinary course of business. In addition, no party shall have
an obligation to maintain the confidentiality of information that (i) it
received rightfully from an

                                       13
<PAGE>   14

unaffiliated third party prior to its receipt from the disclosing party; (ii)
the disclosing party has disclosed to an unaffiliated third party without any
obligation to maintain such information in confidence; or (iii) is independently
developed by the obligated party. Further, each party may disclose Confidential
Information as required by governmental or judicial order, provided such party
gives the disclosing party prompt written notice prior to such disclosure, and
complies with any protective order (or equivalent) imposed on such disclosure,
and provides the disclosing party the option of either seeking a protective
order or having its Confidential Information be subject to the same protective
orders as may apply to information of the party subject to the governmental or
judicial order. No party shall disclose, disseminate or distribute any other
party's Confidential Information to any third party without the other's prior
written permission. Each party's obligation under this Section 8 shall extend to
the earlier of such time as the information protected hereby is in the public
domain through no fault of the obligated party or five (5) years following
termination or expiration of this Agreement. Each party shall take all
reasonable steps to ensure that their employees (and in the case of StarTek,
also its subcontractors) comply with this Section 9(a).

         (b) OWNERSHIP RIGHTS. Both parties agree that each has and shall retain
ownership rights to its own Confidential Information and that upon completion or
termination of this Agreement and request from the other party, each party will
return the other's Confidential Information regardless of the media in which it
is stored. For Microsoft, Confidential Information at least and specifically
includes, but is not limited to: * Notwithstanding the foregoing, if as a result
of StarTek's performance of the Services, StarTek enhances or improves Microsoft
Customer lists, such enhancements or improvements shall be the sole property of
Microsoft. Both parties agree to return all Confidential Information including,
but not limited to, records released to either party for marketing and
distribution services, to either party immediately upon either party's written
request, and upon termination or expiration of this Agreement.

         (c) INJUNCTIVE RELIEF. Both parties acknowledge that unauthorized
disclosure or use of Confidential Information could cause irreparable harm and
significant injury which may be difficult to ascertain. Accordingly, both
parties agree that the aggrieved party will have the right to seek and obtain
injunctive relief from breaches of this Agreement, in addition to any other
rights and remedies it may have.

         (d) FACILITY TOURS. Microsoft acknowledges that customers and potential
customers of StarTek may tour the Facility. Microsoft agrees that any casual
viewing during such a tour of Products that Microsoft has already commercially
released does not violate Section 9(a) above. *. In the event that Microsoft
reasonably believes that additional security measures are necessary, Microsoft
will notify StarTek, and the parties will implement additional mutually
agreeable security procedures for so long as necessary.

10.      RISK OF LOSS.

         (a) GENERAL. Risk of loss for all Consigned Inventory, Inventory,
Deliverables, Products, Finished Product Units, and Microsoft property which are
the subject of this Agreement, together with all Product Components (including
the associated Raw Materials), shall remain with StarTek except as otherwise
provided in this Section 10. StarTek shall take all reasonable precautions to
protect Microsoft property against loss, damage, theft or disappearance while in
its care, custody or control.

         (b) TRANSIT RISKS. Risk of loss for Product(s) or Product Components in
transit shall remain at all times with StarTek unless and until acceptance of
Finished Product Units is made by a Microsoft or Customer directed carrier.

         (c) ON PREMISES RISK. StarTek shall be responsible for all risk of loss
or damage to all Microsoft property while located at StarTek's or its
subcontractor's facilities. StarTek shall be responsible for the full amount

                                       14
<PAGE>   15

of the loss or damage and shall reimburse Microsoft for such loss or damage.
Reimbursable amount for any loss or damage shall be as set forth in Section (d)
below.

         (D)      REIMBURSABLE AMOUNT. StarTek shall reimburse Microsoft for any
loss or damage to Finished Product Units as follows:

         (1) StarTek shall reimburse Microsoft for the * as established by
Microsoft for any loss or damage to Finished Product Units, except loss or
damage resulting from (i) theft; (ii) mysterious disappearance; (iii) StarTek's
negligence or willful acts; or (iv) Shortage (as defined below) in excess of *.
The * variance will be calculated as defined in the Statement of Work Metrics
Reporting attachment;

         (2) StarTek shall reimburse Microsoft for * as established by Microsoft
for any loss to Finished Product Units resulting from (i) theft; (ii) mysterious
disappearance; (iii) the negligence or willful acts of StarTek; or (iv) Shortage
(as defined below) in excess of *.

         (e) PROTECTION OF MICROSOFT INTELLECTUAL PROPERTY. StarTek shall ensure
that the Intellectual Property provided by Microsoft to StarTek or its
Microsoft-approved subcontractor in accordance with this Agreement is retained
and held by StarTek or its Microsoft-approved subcontractor in such a manner as
to prevent its unauthorized use. Without limiting the generality of the
foregoing, StarTek shall ensure that the Media is *. For purposes of this
Section, (a) "Intellectual Property" shall mean any and all trademarks,
copyrights, patents and other proprietary rights comprising or encompassing a
given Product, (b) "Product" shall mean those Microsoft products, including
without limitation, any associated documentation and packaging that StarTek or
its Microsoft-approved subcontractor manufactures pursuant to the Agreement, and
(c) "Media" shall mean the media upon which the Intellectual Property is stored,
including, but not limited to, electronic and physical artwork files, PID files
and labels, labels and label art, CD serialization files and lables, film, all
software media on disk, CD-R masters, CD-ROM masters, glass masters, stampers
and electronic files.

         Obsolete Media shall be destroyed to prevent unauthorized use in the
following manner:

         (1)      StarTek shall verify that CD stampers *.

         (2)      CD-R masters shall be *.

         (3)      Electronic media and artwork files shall be *.

         (4)      Printed materials shall be *.

         (5)      Label printing ribbons shall be *.

         Product obsolescence and the corresponding Media destruction shall be
coordinated through the Microsoft Vendor Account Manager. Physical destruction
of the Media shall either be witnessed by Microsoft personnel or certified in
writing by StarTek.

         (f) SHORTAGE. StarTek shall be liable for and shall reimburse Microsoft
for any Product(s) that is unaccounted for ("Shortage"), when such Shortage
exceeds *, calculated as shown in Exhibit __, as reported in the * build reports
provided to Microsoft, or as determined upon physical inventory/audit conducted
pursuant to Section 12 of this Agreement. "Shortage" shall be include *.

                                       15
<PAGE>   16

         (g) SALVAGE. At all times, and regardless of whether StarTek or its
insurers are required to compensate Microsoft for property losses as provided
for in this section, Microsoft shall retain sole rights to salvage for damaged
Products. StarTek shall not surrender damaged goods to carriers, insurers, other
parties or for destruction or disposal without first obtaining the written
consent of Microsoft.

         (h) *

11.      TERM AND TERMINATION.

         (a) DURATION. The term of this Agreement shall commence on the
Effective Date and continue until * (the "Initial Term"), unless terminated
earlier as provided below. Upon expiration of the Initial Term, this Agreement
shall automatically renew for successive * terms (each a "Renewal Term") at the
then-current pricing, unless either party notifies the other party of its intent
not to renew by providing the other party with written notice not less than *
prior to the expiration of the Initial Term or any subsequent Renewal Term.

         (b) EARLY TERMINATION AND DEFAULT. Microsoft may terminate this
Agreement immediately upon notice if StarTek: (i) fails to strictly comply with
Section(s) 5 or 9 of this Agreement, (ii) makes or attempts to make an
assignment in violation of Section 16(a) of this Agreement, or (iii) experiences
an Insolvency Event of Default, as defined below. In addition to the foregoing,
Microsoft or StarTek may terminate this Agreement without cause with * notice in
writing. The rights and remedies provided herein to the parties shall not be
exclusive and are in addition to any other rights and remedies provided by law.
In the event a non-defaulting party in its discretion elects not to terminate
this Agreement, such election shall not be a waiver of any claims of that party
for a default(s). Further, the non-defaulting party may elect to leave this
Agreement in full force and effect and to institute legal action against the
defaulting party for specific performance and/or damages suffered by such party
as a result of the default(s). For purposes of this Agreement, an "Insolvency
Event of Default" shall be deemed to have occurred in the event the applicable
party fails to formally dismiss the Insolvency Event of Default within * after
commencement of any of the following proceedings: (v) any party admits in
writing its inability to pay its debts generally or makes a general assignment
for the benefit of its creditors; (w) a proceeding is instituted, voluntarily or
otherwise, by or against any party seeking to adjudicate it a bankrupt or
insolvent, or seeking reorganization, arrangement adjustment or composition of
it or its debt, which is not dismissed within *; (x) a proceeding is instituted
against any party seeking to appoint a receiver, trustee or similar official for
it or for any substantial part of its property; (y) a party ceases to pay its
debts as they become due; or (z) any party becomes Insolvent, as defined
elsewhere herein.

Notwithstanding the foregoing, Microsoft may, at its sole discretion,
immediately terminate this Agreement if, due to StarTek's lack of diligence,
StarTek engages in or permits its subcontractor(s) to engage in the unauthorized
replication and/or distribution of Product(s). StarTek will diligently attempt
to prevent any unauthorized replication and/or distribution of Product(s) by
StarTek employees or any subcontractor and will cooperate fully with Microsoft
to that end. Microsoft may, at its sole discretion, immediately terminate
StarTek's right to subcontract the replication and/or assembly of Product(s), in
accordance with Section 6 of this Agreement, if Microsoft determines that
StarTek's subcontractor is or has been involved in the unauthorized replication
and/or distribution of Product(s) or any third party products.

         (c) OBLIGATIONS UPON TERMINATION/EXPIRATION OF THIS AGREEMENT. Within
*, or earlier as noted, after termination or expiration of this Agreement,
StarTek shall do all of the following:

         (1) deliver to Microsoft any Finished Product Units built against a
Microsoft purchase order, but not yet delivered, at the Prices set forth in
Exhibit C. StarTek shall destroy all other Finished Product Units and shall,
upon request of Microsoft, issue a letter certifying that such destruction has
taken place.

                                       16
<PAGE>   17

         (2) StarTek shall, at Microsoft's election, either deliver to Microsoft
or destroy any other unused Inventory (excluding Finished Product Units), as
designated by Microsoft. Microsoft's payment obligation for such unused
Inventory shall be in accordance with Exhibit C.

         (3) Subject to payment as set forth in Exhibit C, StarTek shall, at
Microsoft's request, provide Microsoft the opportunity to purchase any other
Product Components owned by StarTek (excluding unused Inventory).

         (4) StarTek immediately shall deliver to Microsoft any Microsoft
Deliverables and any Confidential Information not covered by the foregoing.
StarTek shall not retain any copy or original of any Microsoft Deliverable or
Confidential Information in any way or form whatsoever.

StarTek shall work with Microsoft to terminate the Manufacturing and Supply and
Services in an orderly manner in the event of the termination of this Agreement.
Use of Intellectual Property in any manner by StarTek after expiration or
termination of this Agreement for any reason, whether or not incorporated in
Inventory, shall be deemed to be in violation of Microsoft's Intellectual
Property rights and shall entitle Microsoft to have all remedies provided by law
or equity (including injunctive relief); provided, however, this does not
preclude StarTek from continuing to use Products properly acquired outside of
this Agreement in accordance with the applicable license.

         (d) EFFECT OF DEFAULT. If there is a Default, the parties shall have
all rights and remedies provided in this Agreement or otherwise available under
law as limited by this Agreement.

         (e) SURVIVAL. Sections 2(d), 7, 8, 9, 12, 14 and 16(b) shall survive
termination or expiration of this Agreement. With respect to tax matters, the
provisions of Section 4(d) shall survive termination or expiration until the
expiration of any applicable statute of limitations or extension thereof.

12.      RECORD KEEPING AND AUDIT REQUIREMENTS.

         (a) RECORD KEEPING REQUIREMENTS. During the term of this Agreement,
StarTek agrees to keep all usual and proper production and delivery records and
books of account and all usual and proper entries relating to StarTek's (and any
subcontractor's) performance of this Agreement for a minimum period of * from
the date they are created. StarTek agrees to keep all usual and proper tax
records relating to StarTek's (and any Subcontractor's) performance of this
Agreement for a minimum period of * from the date they are created. Such
records, books of account, and entries shall be kept in accordance with
generally accepted accounting principles.

         (b) DOCUMENTATION. During the term of this Agreement, StarTek agrees to
provide Microsoft with any and all information, as mutually agreed upon between
the parties, that Microsoft determines necessary for tax compliance and
statutory reporting purposes. The information required will include, but may not
be limited to, the data shown on Exhibit E. Unless Microsoft indicates
otherwise, StarTek shall provide such information in an electronic format, at an
agreed upon quarterly deadline. Microsoft shall specify the data requirements
and make every reasonable effort to assist StarTek in designing the report
format. All information should be based on the Microsoft fiscal year-to-date
basis. Such report shall also cover StarTek's subcontractor(s). Microsoft
reserves the right to modify the form of such reports by providing StarTek with
written notice of any such modifications.

         (c) AUDIT. Notwithstanding the foregoing provisions, upon * written
notice if Microsoft reasonably believes a breach is occurring under this
Agreement (with such notice specifying the alleged breach) and otherwise upon
reasonable notice as agreed upon between the parties (but in no event shall such
reasonable notice exceed * and StarTek shall not unreasonably delay or withhold
its agreement), Microsoft may cause an audit to be made of StarTek's (and any
applicable subcontractor's) books and records, and/or an inspection of
replication, assembly, and

                                       17
<PAGE>   18

distribution locations, including the Facility, in order to verify StarTek's
compliance with the terms of this Agreement and to verify financial reports
issued by StarTek. This right of audit extends beyond the termination of this
Agreement for a period of *. Any such audit shall be made by an independent
certified public accountant selected by Microsoft (other than on a contingent
fee basis) and/or a Microsoft internal audit team. Any audit and/or inspection
shall be conducted during regular business hours at StarTek's (or any applicable
subcontractor's) offices. StarTek agrees to provide Microsoft's designated audit
or inspection team access to relevant StarTek records and all replication and/or
assembly locations. Any such audit shall be paid for by Microsoft unless
material discrepancies are disclosed. *. If material discrepancies are
disclosed, StarTek agrees to pay Microsoft for the costs associated with the
audit. No unauthorized duplication or replication of Product will be permitted.
StarTek shall be liable for any Unaccounted Product discrepancies in excess of
the Shortage allowance in an amount equal to *. "Unaccounted Product(s)" shall
be defined as the number of Finished Product(s) Units that the audit and/or
inspection determines have been replicated and assembled by StarTek and/or one
of StarTek's subcontractors, but (i) have not been properly delivered in
accordance with the terms of this Agreement, (ii) are not in StarTek's
inventory, (iii) are not in transit in accordance with the terms of this
Agreement; (iv) have not been properly destroyed at Microsoft's direction; (v)
have not been otherwise accounted for as damaged or destroyed or lost by theft;
or (vi) are not lost or damaged as a result of the negligence or willful acts of
StarTek. StarTek shall also be liable for Unaccounted Products of its
subcontractor(s). StarTek's obligation to pay Microsoft for Unaccounted
Product(s) shall not be Microsoft's exclusive remedy and is in addition to any
other rights and remedies Microsoft may have as provided by law or this
Agreement.

         (d) FACILITY INSPECTIONS. Microsoft may cause an inspection to be made,
with at least * prior notice, of the Facility to verify that StarTek and/'or any
subcontractor is providing Manufacturing and Supply and Services in compliance
with the terms of this Agreement. Any inspection conducted pursuant to this
Section 12(d) shall be conducted during regular business hours at the Facility.
StarTek agrees to provide Microsoft's designated inspection team access to
relevant records and the Facility. StarTek may designate a representative to
accompany the inspector or inspectors, and it may reasonably restrict access
from specific areas containing confidential information of StarTek or its other
customers. If material discrepancies from the provisions of this Agreement are
disclosed, StarTek agrees to implement agreed-upon corrective action. Nothing
herein shall preclude Microsoft from exercising any other rights or remedies it
has under law or other provisions of this Agreement.

         (e) CONFIDENTIALITY. Notwithstanding the foregoing, StarTek may edit
its books and records to protect confidential information of StarTek that is
unrelated to the subject of a Microsoft record review, or to protect
confidential information of StarTek's customers.

13.      EXPORT  RESTRICTIONS. StarTek shall comply with U.S. export laws and
regulations. StarTek shall not, directly or indirectly, export, re-export or
transmit any Product (or any part thereof), technical data, process, or service
that is directly associated with a Product, to any country, person, entity,
Customer or end-user subject to U.S. export restrictions, including but not
limited to:

         (a) any countries to which the U.S. has embargoed or that are subject
to U.S. export restrictions (including, but not limited to, the Federal Republic
of Yugoslavia (Serbia and Montenegro), Cuba, Iran, Iraq, Libya, North Korea,
Sudan and Syria) or to any national of any such country, wherever located, who
intends to transmit or transport the Product back to such country;

         (b) any Customer or end-user whom StarTek knows or has reason to know
will utilize them in the design, development or production of nuclear, chemical
or biological weapons, or to any end-user who has been prohibited from
participating in U.S. export transactions by any federal agency of the U.S.
government;

                                       18
<PAGE>   19

         (c) any other country to which such export of transmission is
restricted by the export control laws and regulations of the United States, and
any amendments thereof, without prior written consent, if required, of the
Bureau of Export Administration of the U.S. Department of Commerce, or such
other governmental entity as may have jurisdiction over such export or
transactions; and

         (d) any exportable product (or portions thereof) regulated under
"Encryption Item (EI)" of the Export Administration Regulation (EAR, 15 CFR
730-744) of the U.S. Commerce Department, Bureau of Export Administration (BXA)
outside the U. S. or Canada.

         StarTek warrants and represents that neither the BXA nor any other U.S.
Federal agency has suspended, revoked or denied its export privileges. StarTek
shall comply with the published Microsoft Global Trade Compliance Programs.
StarTek shall be responsible for acquiring program documentation and interacting
with Microsoft to ensure its full and successful implementation. Microsoft will
be responsible for communicating to StarTek any changes or updates to any of the
published Microsoft Global Trade Compliance Programs and StarTek will be allowed
appropriate time to implement the changes or updates. StarTek agrees that
Microsoft may audit StarTek's compliance with the published Microsoft Global
Trade Compliance Programs at any time, pursuant to Section 11 above.

14.      NOTICES AND PRINCIPAL CONTACTS.

         All notices, authorizations, and requests in connection with this
Agreement shall be deemed given on the day they are sent by air express courier,
charges prepaid; and addressed as follows:

    STARTEK:               StarTek Inc.
                           Attn: Mike Morgan
                           1205 H Street
                           Greeley, CO 80631
    Telephone:             970-346-5303
    Fax:                   970-353-7652

    With a copy to:        StarTek General Counsel

    Telephone:
    Fax:

    MICROSOFT:             Microsoft Corporation
                           One Microsoft Way
                           Redmond, WA  98052-6399
                           Attn:  *

    Telephone:             (425) 882-8080
    Fax:                   (425) 936-7329

                                       19
<PAGE>   20

    With a copy to:        Law & Corporate Affairs
                           Microsoft Corporation
                           One Microsoft Way
                           Redmond, WA  98052-6399

    Telephone:             (425) 882-8080
    Fax:                   (425) 936-7329

or such other person or address as each party, respectively, so designates by
written notice to the other parties.

15.      ENTIRE AGREEMENT AND MODIFICATIONS.

         (a) ENTIRE AGREEMENT. This Agreement, including all exhibits hereto,
constitutes the entire agreement between StarTek and Microsoft with regard to
the subject matter hereof and merge all prior and contemporaneous
communications. The Statements of Work, as may be modified pursuant to Section
14(b) below, is a part of this Agreement for all purposes.

         (b) STATEMENTS OF WORK. The Statements of Work may be modified as
follows: each modification must be approved by Microsoft and StarTek, and such
approval must be documented with a confirming e-mail or other written
communication between authorized representatives of the two parties. In
addition, if Microsoft deems it necessary and appropriate, it shall prepare on a
* basis an updated version of the Statements of Work incorporating all
modifications made since the prior update and clearly setting forth the "Date of
Revision" on the front page. Microsoft shall circulate each such update to
StarTek. The most current revised version of the Statements of Work that has
been circulated in this manner to the parties, together with subsequent
modifications documented pursuant to this Section 15(b) shall constitute the
Statements of Work for the purposes of this Agreement. StarTek shall maintain
and make available to Microsoft upon request copies of all of its documentation
regarding modifications to the Statements of Work. For purposes of this
Agreement, references to Statements of Work includes any agreed modification
even if prior to the quarterly incorporation of such changes.

         (c) AMENDMENT. This Agreement may be amended only in writing signed by
authorized representatives of both parties. Notwithstanding the foregoing,
Microsoft reserves the right to change, by * prior notice to StarTek, any
policies of Microsoft.

         (d) OTHER. Except as provided in this Section 15, the provisions of
this Agreement may be modified only by written instrument signed by duly
authorized representatives of Microsoft and StarTek.

16.      GENERAL.

         (a) PROHIBITION AGAINST ASSIGNMENT. Except as expressly provided in
this Section 16(a), no party may assign its rights or obligations under this
Agreement (by actual assignment or by operation of law, including without
limitation through a merger, consolidation, exchange of shares, or sale or other
disposition of assets, including disposition on dissolution), without the prior
written consent of the other party, which consent shall not be unreasonably
withheld. Microsoft may, however, assign this Agreement to a Microsoft
subsidiary without the consent of StarTek. Notwithstanding the foregoing, this
is a contract for personal services and Microsoft relies upon the
qualifications, reputation and expertise of StarTek to perform all obligations
hereunder. In particular, Microsoft relies upon StarTek's history of performance
over more than * of operation,

                                       20
<PAGE>   21

         (b) CONTROLLING LAW. This Agreement shall be construed and controlled
by the laws of the State of Washington, and StarTek consents to jurisdiction and
venue in the state and federal courts sitting in the State of Washington.
Process may be served on any party in the manner set forth in Section 13 for the
delivery of notices or by such other method as is authorized by Washington law
or court rule.

         (c) NO PARTNERSHIP/JOINT VENTURE/AGENCY/FRANCHISE. This Agreement shall
not be construed as creating a partnership, joint venture, employer-employee or
agency relationship or as granting a franchise.

         (d) SEVERABILITY. If any provision of this Agreement shall be held by a
court of competent jurisdiction to be illegal, invalid or unenforceable, the
remaining provisions shall remain in full force and effect.

         (e) ATTORNEYS' FEES. If any party employs attorneys to enforce any
rights arising out of or relating to Agreement, the prevailing party shall be
entitled to recover its reasonable attorneys' fees, costs and other expenses.

         (f) WAIVER. No waiver of any breach of any provision of this Agreement
shall constitute a waiver of any prior, concurrent or subsequent breach of the
same or any other provisions hereof, and no waiver shall be effective unless
made in writing and signed by an authorized representative of the waiving party.

         (g) SECTION HEADINGS. The Section headings used in this Agreement are
intended for convenience only and shall not be deemed to supersede or modify any
provisions.

         (h) GOVERNMENTAL APPROVALS. Each party shall, at its own expense,
obtain and arrange for the maintenance in full force and effect of any and all
governmental approvals, consents, licenses, authorizations, declarations,
filings, and registrations as may be necessary or advisable for the performance
of all of the terms and conditions of this Agreement.

         (i) FORCE MAJEURE.

         (1) Except as otherwise provided in this Section 16(i), neither party
shall be in default by reason of any failure in performance of this Agreement,
if such failure arises out of causes beyond the control and without the fault or
negligence of the involving party including, but not restricted to, acts of God,
acts of the Government, fires, floods, epidemics, quarantine restrictions,
strikes, lock-outs, freight embargoes and unusually severe weather. This Section
shall also apply to StarTek's contractors where a contractor's failure arises
out of the same causes, except insofar as StarTek could have reasonably been
expected to obtain contractor supply from alternate sources.

         (2) StarTek shall give a written notice to Microsoft within * after
StarTek becomes aware of any circumstances or event which may reasonably be
anticipated to cause or constitute, or which constitute a force majeure as
described in Section 16(i)(1), above. Such notice shall contain a detailed
description of the delay and of the affected portion of the Agreement. Within a
further * after such notice, StarTek shall deliver a detailed written
description of the work-around plan, alternative sources, and any other
reasonable means that StarTek shall, at its own cost, use to prevent such
further delay.

         (3) If the delivery of any Products shall be delayed by reason of force
majeure for more than * beyond when delivery was scheduled, Microsoft may upon
written notice to StarTek with respect to the undelivered Products, either
terminate any or all this Agreement hereunder. In the event of such termination,
the parties shall comply with their obligations as specified in Section 11.

         (j) EXHIBIT(S). The following exhibits, as amended from time to time,
are incorporated into this Agreement by this reference ("Exhibit(s)"):

                                       21
<PAGE>   22

<TABLE>
<CAPTION>
      EXHIBIT                      DESCRIPTION

      <S>                          <C>
      A                            Statement of Work - Manufacturing
      B                            Statement of Work - Distribution
      C                            Component Pricing Matrix
      D                            Insurance
      E                            Required Tax Information
      F                            Approved Subcontractor List
      G                            Certificate of Material Destruction
      H                            StarTek Facilities
      I                            Subsidiary Agreement
</TABLE>

All references to the "Agreement" are references to this Agreement and all
Exhibits, all as amended from time to time. To the extent that any provision
contained in any Exhibit is inconsistent or conflicts with this Agreement
exclusive of the Exhibits, the provisions of this Agreement (exclusive of the
Exhibits) shall control.

         (k) PRESS RELEASES/PUBLICITY. StarTek shall not issue any new press
releases or publicity that may relate or refer to this Agreement. Any press
statements shall only be released by joint agreement of the parties, except as
legally required by the SEC or NYSE. StarTek shall not use the name "Microsoft"
or "Microsoft Corporation" in any advertisements. StarTek may, however, with the
prior written consent of Microsoft, use the name "Microsoft Corporation" in
brochures, written response to requests for client lists as part of Requests for
Proposals, Requests for Information, etc. StarTek may also use the name
"Microsoft" or "Microsoft Corporation" in verbal client presentations.

         (l) INSURANCE. Prior to the commencement of the Manufacturing and
Supply and Services to be performed hereunder and throughout the entire period
of performance by StarTek, StarTek shall procure and maintain the insurance
coverage set forth in Exhibit D. Such insurance shall be in a form and with
insurers acceptable to Microsoft, and shall comply with the minimum requirements
set forth in Exhibit D.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date set
forth above. All signed copies of this Agreement shall be deemed originals.

MICROSOFT CORPORATION                         STARTEK INC.

/s/ Nick Macfee                               /s/ Michael W. Morgan
-----------------------------                 ----------------------------------
By                                            By

Nick Macfee                                   Michael W. Morgan
-----------------------------                 ----------------------------------
Name (Print)                                  Name (Print)

                                              President and Chief Executive
Vice President                                Officer
-----------------------------                 ----------------------------------
Title                                         Title

August 4, 1999                                July 20, 1999
-----------------------------                 ----------------------------------
Date                                          Date

                                       22
<PAGE>   23

State of Washington        )
                           ) ss:
County of King             )

         I certify that I know or have satisfactory evidence that
____________________________ is the person who appeared before me, and said
person acknowledged that (he/she) signed this instrument, on oath stated that
(he/she) was authorized to execute the instrument and acknowledged it as the
_______________________ of MICROSOFT CORPORATION to be the free and voluntary
act of such party for the uses and purposes mentioned in the instrument.

         Dated: ______________

                                              ---------------------------------
                                                        Notary Public

[Seal or Stamp]                               ---------------------------------
                                                        [Printed Name]
                                              My appointment expires

                                       23
<PAGE>   24

Colorado                   )
                           ) ss:
County of Weld             )

         I certify that I know or have satisfactory evidence that Michael W.
Morgan is the person who appeared before me, and said person acknowledged that
he signed this instrument, on oath stated that he was authorized to execute the
instrument and acknowledged it as the Chief Executive Officer of StarTek Inc. to
be the free and voluntary act of such party for the uses and purposes mentioned
in the instrument.

         Dated: July 20, 1999

                                                   /s/ Ruth Jenkins
                                          -----------------------------------
                                                     Notary Public

                                                      Ruth Jenkins
[Seal or Stamp]                           -----------------------------------
                                                     [Printed Name]
                                          My appointment expires May 17, 2001
                                                                 ------------

                                       24
<PAGE>   25

                                    EXHIBIT A

                                       26
<PAGE>   26

                                    EXHIBIT A

                                       *

                        STARTEK, INC. * STATEMENT OF WORK

For purposes of this exhibit, "Company" shall mean StarTek USA. All other
capitalized terms not otherwise defined in this Exhibit shall have the same
meaning as set forth in the Agreement to which this is an Exhibit.

1.       GENERAL:

         1.1      PURPOSE AND REQUIREMENT SCOPE

                  This document describes the requirements that the Company must
                  meet as a manufacturer and service provider to Microsoft. The
                  general requirements under this agreement are:

                  1.1.1    Source and procure raw materials in accordance with
                           Microsoft specifications.

                  1.1.2    Build finished package product in accordance with
                           Microsoft specifications in the quantities ordered by
                           Microsoft pursuant to a Finished Goods Purchase
                           Order.

                  1.1.3    Make Finished Product units available to a Microsoft
                           designated distribution center or ship direct to
                           designated Microsoft customers as requested.

                  1.1.4    Make Less Than Finished Goods components available to
                           Microsoft at the locations specified in a Less Than
                           Finished Goods Purchase Order.

                  1.1.5    Provide information regarding production and delivery
                           as required.

2.       SCOPE OF BUSINESS

         Microsoft may elect to split the book of business between two or more
companies.

3.       FORECASTS

         3.1      * ROLLING FORECAST:

                  Microsoft will provide a * rolling forecast for * for all
                  Products anticipated to be built by the Company (reference
                  attachment 1). This forecast may be used by the Company at the
                  Company's discretion for planning and procuring raw materials.
                  Microsoft may change the forecast up to the issuance of a
                  frozen build signal, followed by a Microsoft Purchase Order,
                  with no penalty or responsibility for any raw materials,
                  Product Components, or Product acquired/built to such
                  forecast, with the exception that certain long lead-time
                  components may be procured in advance of the frozen build
                  signal with agreement by the VAM.

         3.2      MANUFACTURING SYSTEMS

                  The company shall perform procurement, scheduling and
                  manufacturing activities on their own manufacturing system(s).
                  Microsoft will not be responsible for providing the Company
                  with any manufacturing system.

                                Exhibit A-Page 1
<PAGE>   27

4.       PURCHASE ORDER PROCEDURES

         4.1      PURCHASE ORDERS (PO)

                  During the term of the Agreement, Microsoft will issue a *
                  frozen build signal, in the form of an Excel spreadsheet, to
                  the Company by * for Finished Product Units for * (reference
                  attachment 2). * a PO will be issued that requires Finished
                  Product Units to be prepared and delivered to a distribution
                  center the * following the build * or direct to designated
                  customers on a scheduled agreed to by Microsoft and the
                  Company in advance of shipment. The purchase order will
                  include but not be limited to the SKU, quantity, price and
                  required delivery date. Microsoft may prioritize Products on
                  the PO so Company will be able to build more urgent
                  requirements first. The purchase order will officially
                  authorize the Company to manufacture Microsoft Products.
                  Microsoft accepts ownership and liability for only those
                  quantities of raw materials purchased, and finished goods
                  built, that meet the weekly frozen build signal, unless prior
                  arrangements have been made in writing and agreed to by both
                  parties.

         4.2      Once Microsoft has issued a PO, Microsoft may change the build
                  requirements or issue engineering change notices (ECN)
                  corresponding to that PO, but raw materials procured by the
                  Company to fulfill such PO, in accordance with section 4.1,
                  that are left unused will be the responsibility of Microsoft.
                  Company may charge Microsoft for the storage of any such
                  unused raw materials remaining in Company's warehouse * days
                  after fulfillment of the PO at the rate of *. Microsoft will
                  reimburse Company for the cost of such raw materials if they
                  remain unused. In order to be reimbursed by Microsoft, the
                  Company must provide a raw material inventory age report for
                  which Microsoft owns liability upon expiration of the *
                  holding period. In case of an ECN that stops and/or starts a
                  component, the Company must notify Microsoft of the related
                  charges within * of the change order. Related charges will be
                  tracked and reviewed at * management meetings. This
                  notification must include the Microsoft ECN#, the component
                  part number and the quantity that Microsoft is liable for.
                  Microsoft will determine and communicate in writing whether or
                  not to scrap any raw material or finished goods and reimburse
                  the Company accordingly.

         4.3      Microsoft intends to remit payment to the Company, * or via
                  the auto voucher process, for all Finished Product Units upon
                  receipt of the po quantity by the applicable distribution
                  turnkey vendor ("DTV") or from another Microsoft-authorized
                  entity in the event the shipment does not deliver to a DTV.
                  All error-free invoices submitted by the Company will be paid
                  within the payment terms of the Agreement. When invoice
                  discrepancies are found, invoices will be immediately returned
                  to the company for correction and re-submittal. Corrected
                  invoices submitted to Microsoft must reflect a revised invoice
                  date (not the original invoice date). It is in the Company's
                  best interest to submit error-free invoices to Microsoft for
                  prompt payment, as invoice errors will delay Microsoft payment
                  to the Company. Microsoft will make payments for services in
                  US dollars.

5.       FINISHED GOODS TRANSACTION REPORT AND RECEIPTS

         5.1      When production has been completed per the Microsoft Purchase
                  Order, the Company must notify DTV of the completed Finished
                  Product Units by sending an advance ship notice (ASN).

                  5.1.1    Company must notify Microsoft * of any inventory
                           movements that may required inventory adjustments.
                           Adjustments include but are not limited to quality
                           issues, cycle count adjustments, rework, and site to
                           site stock transfers.

                                Exhibit A-Page 2
<PAGE>   28

6.       PROCUREMENT

         6.1      Company will be  responsible for procuring all raw  materials
                  for assembly. Raw materials procured must meet Microsoft
                  Global Quality specifications for Full Packaged Product (FPP).
                  Microsoft may at times designate `Approved Subcontractors' for
                  certain raw material components such as security components,
                  third party pieces and hardware. Microsoft may at times supply
                  raw material to the Company. The Company will be notified o
                  the approved subcontractors. All raw materials that the
                  Company procures are subject to audit at the Company's
                  Facility for adherence to Microsoft Global Quality Standards
                  for Full Packaged Product located on *.

         6.2      PRE-PRESS WORK, ENGINEERING, AND DIE CHARGES

                  These are costs associated with the output of electronic files
                  to plate ready film, color separations, proofs, prototypess,
                  and die charges and are not to be calculated in the unit or
                  component cost of the part. These are to be billed on a
                  separate invoice to Microsoft noting the Microsoft part number
                  to which the costs are related. Costs associated with
                  frequently performed services such as outputting postscript
                  files for manual text, preparing provided film for plate
                  imposition etc. shall be charged *. Charges for other
                  non-standard goods and services shall be billed * provided the
                  Company can demonstrate that these charges are competitive for
                  similar goods and services within the region.

7.       SUBCONTRACTING

         Any references to subcontractors in this Exhibit shall be subject to
         the requirements for subcontractors set for in the Agreement.

8.       PRINTING

         8.1      PROCURE

                  Company must be capable of procuring printed materials per
                  Microsoft provided specifications and in quantities to meet
                  Microsoft's finished goods production requirements and Less
                  Than Finished Goods component order requirements.

         8.2      PRINT SPECIFICATIONS

                  Printed materials must meet the quality standards and
                  specifications identified in Microsoft Print Specification
                  documentation and in the Microsoft Global Quality Standards.
                  For ongoing business, the Company will access all required
                  quality specifications using the Internet on *. From time to
                  time printed samples may be requested. The Company must supply
                  samples to Microsoft upon request.

         8.3      MONITOR AND ORDER ARTWORK FOR PRINTING

                  It is the Company's responsibility to *.

                  8.3.1    IDENTIFY COMPONENTS

                           Company will pull a BOM from EDT based on demand seen
                           in *of the *. Company will review the Microsoft BOM
                           and determine whether or not artwork is needed.

                                Exhibit A-Page 3
<PAGE>   29

                  8.3.2    TRACK COMPONENTS

                           Company must have an internal mechanism to track
                           outstanding artwork and receipt dates for film. The
                           purpose of the tracking mechanism is to proactively
                           monitor whether outstanding artwork will impact
                           Product builds. Company will provide a * report of
                           all Microsoft film ordered and/or received in the
                           previous *.

                  8.3.3    MONITOR MICROSOFT ARTWORK RELEASE

                           Company will receive * reports via email from
                           Microsoft Product Information Release Services
                           (PIRS). It is the Company's responsibility to monitor
                           the * print release reports. These reports notify the
                           Company that the *.

                  8.3.4    PULLING AND PREPPING ELECTRONIC FILES

                           Electronic files include but are not limited to 1-2
                           color print components, print specifications, film
                           order forms and software images. It is the Company's
                           responsibility to pull electronic files posted to EDT
                           for parts required as soon as parts are released to
                           EDT, or SKU demand is seen in * of the *, whichever
                           is later. Electronic art files are to be sent to
                           Company's supplier to be converted to bluelines as
                           soon as they are pulled. Bluelines are to be sent to
                           Microsoft or its designated art agency as defined on
                           the Print Specifications documentation within * of
                           pulling the electronic files from EDT. Blueline
                           approval from Microsoft or its designated art agency
                           is required before the component can be used in
                           building Product.

                  8.3.5    ORDERING FILM

                           For film-based components (over 2 colors) it is the
                           Company's responsibility to pull film order forms
                           from EDT, complete all required information (film
                           requirements, ship-to address, required delivery
                           date, etc.) and send the order form via email
                           directly to the designated film house.

                           Company must report all printed material
                           discrepancies immediately to Microsoft through the *.

         8.4      REGISTRATION/LICENSE CARD PRINTING

                  Company shall have the capability to have printed product part
                  numbers, product ID numbers or other Microsoft identified
                  information on Microsoft registration cards and Microsoft
                  license agreements.

         8.5      CD COMPONENT PRINTING
                  Company shall procure printed components included in
                  replicated CD-ROMs. These components shall consistently meet
                  the quality requirements of Microsoft CD ROM Quality
                  Specifications found in the Microsoft Global Quality
                  Standards. For ongoing business with Microsoft, the Company
                  will access all required quality specifications in the *.

                                Exhibit A-Page 4
<PAGE>   30

9.       DISK DUPLICATION

         Duplicated disks may be produced or procured by the Company, as set
forth in the * PO.

         9.1      DISK DUPLICATION CAPABILITIES

                  Company or Company's duplication subcontractor must be capable
                  of duplicating diskettes in accordance with the requirements
                  identified in Microsoft Global Quality Standards. Company or
                  Company's duplication subcontractor duplication equipment must
                  have the ability to control all aspects of the quality of the
                  duplication process including image integrity, bit placement,
                  window margin, and revolutions per minute (RPM) of the drive
                  spindle.

         9.2      DISK DUPLICATION QUALITY CONTROL

                  Company or Company's duplication subcontractor must have *.
                  The * shall be used to ensure that the proper image is being
                  duplicated.

         9.3      DISK DUPLICATION PROCESS

                  Company or Company's duplication subcontractor must have:

                  9.3.1    A preventive maintenance program or backup
                           subcontracting program in place capable of preventing
                           disk duplicating delays for finished goods
                           production.

                  9.3.2    A format training program in place for all
                           duplication operators and support personnel.

                  9.3.3    A staff technically capable of supporting all of
                           Microsoft's duplication requirements within the
                           weekly production variability range.

                  9.3.4    A write and verify process for all duplicated
                           Product.

                  9.3.5    The capability to utilize Microsoft * and other tools
                           when necessary.

         9.4      VIRUS PROTECTION

                  To ensure that every possible avenue to preventing Microsoft
                  deliverable Product from being infected with a computer virus
                  is pursued, Company shall implement the following:

                  9.4.1    *.

                           *:

                           9.4.1.1. *.

                           9.4.1.2. *.

                           9.4.1.3. *.

                           9.4.1.4. *.

                           9.4.1.5. *.

                           *.

                                Exhibit A-Page 5
<PAGE>   31

         9.5      DISKETTE QUALITY

                  Company or Company's duplication subcontractor must perform
                  quality checks on duplicated disks. Diskettes shall be
                  duplicated and verified in accordance with the Microsoft
                  Floppy Diskette workmanship specification (S000257). Company
                  must be capable of tracking and reporting duplication
                  performance data.

         9.6      CUSTOMER MASTER DISK HANDLING

                  Company or Company's duplication subcontractor must have the
                  capability of receiving software master images *. Company or
                  Company's duplication subcontractor shall ensure proper
                  handling, storage, retrieval and control of the master disk(s)
                  provided or created to ensure the integrity of the software
                  images.

         9.7      DISK COPY PROTECTION AND *

                  Company or Company's duplication subcontractor's disk
                  duplication process must be capable of supporting disk copy
                  protection and *.

         9.8      DISK LABELING AND COLLATION

                  9.8.1    LABEL IMAGES

                           Microsoft will provide all label images *.

                  9.8.2    LABEL PRINTERS

                           Company or Company's duplication subcontractor shall
                           print *.

                  9.8.3    LABELERS

                           Company or Company's duplication subcontractor's
                           labeling equipment and/or procedures shall be capable
                           of consistently meeting or exceeding Microsoft's
                           label placement specification as described in the
                           Microsoft Quality Specifications (*). For ongoing
                           business with Microsoft the Company will access all
                           required quality specifications using the Internet *.

                  9.8.4    COLLATION

                           Company or Company's duplication subcontractor shall
                           have sufficient and appropriate process equipment to
                           seal collated disk sets into polyvinyl bags. Company
                           is responsible for ensuring that collation process
                           for diskettes meets Microsoft Floppy Diskette
                           workmanship specification (S000257).

10.      CD AND DVD REPLICATION

                  CD's and DVD shall be procured by Company, as set forth in the
* PO's for Product and for Less Than Finished Goods. Company or Company's CD
subcontractor shall have documented processes and appropriate equipment to
effectively produce CD-ROM's, DVD and associated CD components which
consistently meet or exceed the requirements of the Microsoft Global Quality
Specifications for CD ROM. Company's CD subcontractor agrees to perform all
required maintenance on the equipment at its own cost. Company's CD
subcontractor shall have a * to hold CD-ROMs and DVD and material until they can
be rendered unusable or recycled. When Company procures CDs and DVD, the
following apply:

                                Exhibit A-Page 6
<PAGE>   32

         10.1     CD ROM AND DVD PRODUCTION PROCESS

                  Company or Company's CD subcontractor shall have documented
                  processes for the following:

                  10.1.1   Company's CD subcontractor shall have a preventative
                           maintenance program in place capable of preventing
                           delays for finished goods production.

                  10.1.2   Company's CD subcontractor shall have a formal
                           training program in place for all CD and DVD
                           operations (Premastering, Mastering, and Replication)
                           and support personnel.

                  10.1.3   Company and Company's CD subcontractor shall have
                           staffs technically capable of supporting all of
                           Microsoft's CD and DVD requirements within the *
                           production variability range.

         10.2     HANDLING OF CD ROM AND DVD MASTERS

                  Company or Company's CD subcontractor shall have documented
                  procedures in place, which ensure proper handling, storage,
                  and retrieval of Microsoft supplied CD master files.

         10.3     CD AND DVD ANTI-PIRACY *

                  Company or Company's CD subcontractor shall be capable of
                  supporting Anti-Piracy initiatives and * applicable to CD-ROMs
                  and DVD upon Microsoft request.

         10.4     CD ROM AND DVD QUALITY CONTROL

                  Company or Company's CD subcontractor shall have a documented
                  verification process in place to ensure the integrity of the
                  replicated CD-ROM matches the original supplied by Microsoft.
                  In addition, Company or Company's CD subcontractor of supply
                  shall have documented and implemented processes to verify *
                  parameters which ensure compliance to Microsoft Global
                  Specifications. The Company will access all required quality
                  specifications using the Internet on *. Company or Company's
                  CD subcontractor must be capable of tracking and reporting CD
                  quality data to Microsoft.

         10.5     CD LABEL SCREEN PRINTING AND DVD PIT ART

                  Company or Company's CD subcontractor, should have a process
                  to receive CD or DVD label images *. Process must be
                  established to ensure the correct label image is applied to
                  the correct CD or DVD title. Processes must prevent any CD's
                  of DVD's used in the setup of the print processes *.

         10.6     *

11.      PRODUCTION

         11.1     ASSEMBLY CAPABILITY

                  Company will establish and maintain an assembly process
                  capable of producing sufficient quantities of Product that
                  meet Microsoft's Purchase Order requirements, or minimum
                  capacity, whichever is lower. If Microsoft demand exceeds the
                  Company's capacity and subcontracting is necessary to meet
                  this demand, Microsoft must be notified prior to proceeding
                  with off-site builds. The Microsoft Global Quality
                  Specifications for full packaged Products as stated in the *
                  must be met.

                                Exhibit A-Page 7
<PAGE>   33

         11.2     *.

                  Company shall have the proper equipment to make *.

         11.3     SHRINKWRAPPING

                  Company shall be capable of shrink-wrapping all sizes of
                  Products, in accordance with *.

         11.4     ASSEMBLY QUALITY

                  Company shall perform in-process and final verifications of
                  assembled Products to ensure compliance to the Microsoft
                  requirements and quality standards.

         11.5     BUNDLING

                  Microsoft may notify the Company that a bundling operation is
                  required and will provide Company with SKU number, quantity
                  and specific bundling instructions. The Company shall provide
                  the Microsoft Vendor Account Manager (VAM) with a * for the
                  bundling effort within * in sufficient detail to allow
                  Microsoft to perform an analysis of the major cost elements.
                  The VAM will provide the Company with written authorization to
                  proceed at the agreed upon price. The Company shall be
                  responsible for bundling the Products in accordance with the
                  Microsoft provided bundling instructions and submitting an
                  invoice to the VAM at the agreed upon price. The Company may
                  be required to purchase finished goods and/or raw materials
                  from other Companies to fulfill the bundling requirement(s).

         11.6     REWORK

                  Microsoft may notify the Company that rework is required and
                  will provide Company with SKU number, quantity and requested
                  completion date. The Company shall provide the Microsoft VAM
                  with a * for the rework effort within *, in sufficient detail
                  to allow Microsoft perform an analysis of the major cost
                  elements. The VAM will provide the Company with written
                  authorization to proceed at the *. The Company shall be
                  responsible for reworking the Products in accordance with the
                  Microsoft BOM and submitting an invoice to the VAM at the *. A
                  touch is defined as one activity per component for pricing
                  purposes.

         11.7     ORDERS REQUESTED PRIOR TO NORMAL LEAD-TIME

                  There will be situations where Microsoft will request orders
                  to be built in less than the normal * lead-time. (Please
                  reference section 4.1 hereof). When Microsoft requests such an
                  order, the Company will reply with at least but not limited to
                  *. This will give Microsoft the opportunity to decide which
                  option best suits the situation. These orders will be
                  communicated to the Company by the Microsoft VAM in situations
                  where faster Product deliveries are required due to urgent
                  customer requests. The Microsoft VAM and Company shall
                  mutually agree that the option taken is acceptable and the
                  Microsoft VAM will provide authorization to proceed.

         11.8     SCRAP PROCESS

                  Subcontractor must have written authorization from Microsoft
                  VAM prior to scrapping and/or disposing of Microsoft finished
                  goods or components (please reference attachment 3).

                                Exhibit A-Page 8
<PAGE>   34

12.      DELIVERY REQUIREMENTS

         12.1     PREPARATION

                  The Company is responsible for delivering the Finished Product
                  Units to the Distribution Center. This preparation includes
                  ensuring that finished goods are correctly palletized,
                  shrink-wrapped and ready for transit to the Distribution
                  Center.

         12.2     PALLET LOADING

                  The Company shall adhere to the Microsoft Global
                  specifications for pallet configuration specifications when
                  stacking Product.

         12.3     FINISHED GOODS HANDLING

                  The Company shall have proper handling procedures for finished
                  goods to prevent loss of damage between assembly and pick-up
                  by the Distribution Center.

         12.4     ADVANCE SHIPMENT NOTIFICATION

                  The Company is responsible for providing * to the Distribution
                  Center.

         12.5     SHIP DIRECTLY TO CUSTOMER

                  On regular basis, the manufacturing supplier will be requested
                  to prepare Product for direct shipment to the distributor. The
                  Company will invoice upon shipment. Upon doing any direct
                  shipment, company will provide Microsoft with electronic
                  notification containing all relevant shipment information.

13.      REPORTING / COMMUNICATION REQUIREMENTS

         13.1     MANUFACTURING DELAY

                  *

         13.2     REPORTING

                  13.2.1   THE COMPANY SHALL PROVIDE:

                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *

                                Exhibit A-Page 9
<PAGE>   35

                  13.2.2   MICROSOFT SHALL PROVIDE

                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *
                           o        *

14.      QUALITY

         14.1     ISO CERTIFICATION

                  Company shall remain ISO certified during the period of the
                  Agreement.

         QUALITY RECORDS

                  Company shall maintain records of inspection, repairs, reworks
                  and tests for the term of the Agreement. Records shall be made
                  available to Microsoft upon request.

         14.3     *

         14.4     *

         14.5     *

15.      CONFIGURATION MANAGEMENT

         15.1     BOM'S AND CAD'S

                  Company will use Microsoft supplied Bills of Material (BOM's)
                  and CAD's as a reference to ensure proper assembly of Product
                  as specified in *. Company must inspect and approve all new
                  releases and first time builds per first article process.

         15.2     CHANGES TO BOM'S AND CAD'S

                  All changes to the configuration of Products will be managed
                  through the Microsoft Configuration group. The Company must
                  manage all resulting changes to Bills of Material accordingly.
                  Company may make no changes to Product configuration or
                  content without written authorization from Microsoft, however,
                  Company is encouraged to suggest changes that *or the Product.
                  Any discrepancies between Microsoft's BOM, CAD or Kit and
                  Company's BOM shall be resolved prior to each build.

                                Exhibit A-Page 10
<PAGE>   36

         15.3     * RECORD RETENTION

                  Company shall maintain records of * used to assemble Product
                  for the term of the Agreement. All records will be made
                  available to Microsoft upon request.

16.      INFORMATION TECHNOLOGY

         16.1     INFRASTRUCTURE REQUIREMENTS

                  The Company Facility shall have an infrastructure capable of
                  supporting a variety of data communications required to
                  Manufacture Product. This includes the ability to connect to
                  Microsoft's external network. External network connections
                  will be used to transfer information about Product builds.

         16.2     *

         16.3     TECHNICAL PERSONNEL

                  The information technology requirements outlined above are
                  deemed mission critical. The Company shall have in-house or
                  readily available technical support at the Company's primary
                  facility. These Company personnel will work with Microsoft
                  personnel to ensure that the site is properly set up to
                  communicate with Microsoft. Microsoft will work with the
                  Company to establish competency with any non-commercially
                  available Microsoft-specific software that may be used in the
                  operation. Company will be responsible for on-going training
                  of replacement or additional personnel used to support the
                  operation.

         16.4     DATA EXCHANGES

                  Data exchanges will be required throughout the term of the
                  Agreement. Exchanges will occur primarily through *, and may
                  include, but are not be limited to, * and routine information
                  required to Manufacture Product.

         16.5     SYSTEM ALTERNATIVES

                  Microsoft may wish to employ any or all of the following
                  system alternatives:

                  o        *
                  o        *
                  o        *
                  o        *

         16.6     *

17.      MANAGEMENT

         17.1     MEETINGS AND REVIEWS

                  Company will meet with designated Microsoft team members at
                  least * for * business reviews. These meetings will include a
                  Company performance review, pricing reviews, continuous
                  improvement projects, management status reviews, cost
                  reduction initiatives and other operational areas and issues.
                  * business reviews (*) may be held at Company's facility,
                  Microsoft's facility or by video teleconference (VTC).

                                Exhibit A-Page 11
<PAGE>   37

         17.2     RISK MANAGEMENT

                  Comprehensive Outsource Risk Evaluation (C.O.R.E) is a
                  Microsoft tool which is used to assess the Company's
                  performance and ability to meet or exceed Microsoft customers
                  expectations. Company will agree to participate in a risk
                  management program to ensure Product availability. StarTek
                  North America will on occasion be requested to provide
                  information that will be used as input to the C.O.R.E. tool.
                  Microsoft will share the results of the C.O.R.E *.

         17.3     METRICS

                  Microsoft may request that certain metrics be captured and
                  reported on a * basis.

18.      MICROSOFT GLOBAL SPECIFICATIONS

         Microsoft Global Specifications for Retail Full Packaged Products
         include Workmanship and Engineering Specifications. For ongoing
         business with Microsoft, the selected Company(s) will access all
         required quality specifications using the Internet on *. Workmanship
         and Engineering Specifications are available online at *. Changes to *
         will be communicated to the Company as revisions occur.

19.      ATTACHMENTS

         The following Microsoft documents, which may be modified by Microsoft
         from time to time, are hereby incorporated as part of this SOW in
         Exhibit J:

<TABLE>
<CAPTION>
               ------------------- -----------------------------------------
               ATTACHMENT NUMBER                      ATTACHMENT
                                                         NAME
               ------------------- -----------------------------------------
               <S>                 <C>
                       1           * Forecast
               ------------------- -----------------------------------------
                       2           Frozen Build Signal *
               ------------------- -----------------------------------------
                       3           Procedure for Destruction/Scrap
               ------------------- -----------------------------------------
                       4           Approved Suppliers for COA and CD-Rom/DVD
               ------------------- -----------------------------------------
                       5           Metrics Reporting for Inventory Shrinkage
               ------------------- -----------------------------------------
</TABLE>

                                Exhibit A-Page 12
<PAGE>   38
20.       COMMON MICROSOFT ACRONYMS:
<TABLE>

               <S>      <C>      <C>
               o        ASN      Advance Ship Notice
               o        ASAP     As soon as possible
               o        BOM      Bill of Materials
               o        CAD      Computer Aided Drawing
               o        COGS     Cost of Goods Sold
               o        CSP      Customer Service Pack's
               o        DC       Distribution Center
               o        DMF      Distributed Media Format
               o        *        *
               o        *        *
               o        ECD      Engineering Change Date
               o        ECN      Engineering Change Notice
               o        ECR      Engineering Change Request
               o        EDI      Electronic Data Interchange
               o        EDT      Electronic Delivery Tool
               o        FINOPS   Financial Operations
               o        ISO      International Organization of Standards
               o        ITG      Microsoft Information Technology Group
               o        LTFG     Less Than Finished Goods
               o        MLP      Microsoft License Pack's
               o        *        *
               o        *        *
               o        NDA      Non-Disclosure Agreement
               o        PDM      Product Data Manager
               o        PID      Product Identifier
               o        PO       Purchase Order
               o        PST      Pacific Standard Time
               o        *        *
               o        RMA      Returned Merchandise Authorization
               o        SOW      Statements of Work
               o        UPC      Universal Product Code
               o        VAM      Vendor Account Manager

</TABLE>

                                Exhibit A-Page 13

<PAGE>   39

                                    EXHIBIT B

                        STATEMENT OF WORK - DISTRIBUTION

                                       27
<PAGE>   40

                                    EXHIBIT B

                                        *

                        STARTEK, INC. * STATEMENT OF WORK

1.0      GENERAL

         1.1      PURPOSE AND REQUIREMENT SCOPE

                  This document describes the requirements that the Company must
                  meet as a logistics provider to Microsoft. The general
                  requirements under this agreement are:

                  1.1.1    Store varying quantities of finished goods until
                           needed for shipment, including providing variable
                           amounts of storage to meet the requirements of
                           inventory build-ups during certain times of the year.
                  1.1.2    Meet the information systems needs of Microsoft.
                  1.1.3    Build and distribute mixed pallets and retail display
                           units for merchandising and promotion purposes and
                           provide other value-added services as requirements
                           emerge.
                  1.1.4    Provide appropriate systems competency and agree to
                           work with Microsoft to modify warehousing and
                           transportation systems to adapt to changing or
                           emerging business requirements.

2.0      MICROSOFT CONTACTS

         For further information regarding this Statement of Work (SOW), please
         contact the Sr. Turnkey VAM.

3.0      NON-DISCLOSURE AGREEMENT

         The information contained within this Statement of Work, the actual
         contract, and any other information relating to this project provided
         to you by Microsoft is considered private and confidential and subject
         to the "MICROSOFT CORPORATION STANDARD NON-DISCLOSURE AGREEMENT". This
         information may only be discussed between principals of your company
         and Microsoft, and those transportation and warehouse companies
         necessary to successfully complete this project. In addition, any
         information you provide to Microsoft pursuant to this agreement shall
         be considered private and confidential and subject to the attached
         "MICROSOFT CORPORATION STANDARD NON-DISCLOSURE AGREEMENT".

4.0      DEFINITIONS

         4.1      COMPANY OPERATIONS INFORMATION

                  Product will be built and shipped to the Company from several
                  contract manufacturers. The Company will potentially ship to *
                  locations in the United States and Canada *. Average

                               Exhibit B - Page 1

<PAGE>   41

                  shipment size to Microsoft's channel customers will be
                  approximately *. The majority of the shipments will be *. In
                  general, the Company must have the following capabilities:

                  4.1.1    CAPACITY AND EQUIPMENT

                           Company must provide facility capacity, equipment,
                           and staff to receive and ship finished goods within
                           the established timelines. The Company must process
                           orders, pick and ship to meet established shipping
                           schedules for major customers and provide a forty
                           eight (48) hour turnaround on all other shipments.
                           Equipment needed includes, (but is not limited to)
                           fork lifts, pallet wrappers, pallet jacks, storage
                           racks, etc.

                  4.1.2    STORAGE CAPACITY

                           Storage capacity to store up to * of finished goods
                           on an on-going basis with a * of up to *. New product
                           launches may occur at any time during the year and
                           may require additional storage space on a temporary
                           basis. Seasonal buildup of inventory for consumer
                           products will typically occur in *. It is expected
                           that the provider maintain relationships to provide
                           additional space when required. *

                  4.1.3    INVENTORY ACCURACY

                           Maintain 100% inventory accuracy. Differences greater
                           than * between book and physical inventories found
                           during cycle counting must be * reported, explained
                           and adjusted.

                  4.1.4    PICK OPERATIONS

                           Capability of picking between *, preparing shipments
                           for outbound transportation including stretch
                           wrapping, labeling pallets and printing pallet level
                           packing slips.

                  4.1.5    ORDER PROCESSING TURN-AROUND

                           Company must be able to ship orders within * of
                           receipt, if required. Typical turn-around
                           requirements will be *, however, in order to meet
                           customer shipping schedules with cost effective
                           transportation.

                  4.1.6    TRANSIT TIMES TO CUSTOMERS

                           The location of the facility is to be *.

                  4.1.7    SYSTEMS SUPPORT

                           A fully competent transportation and distribution
                           system which can *. Agreeing to work with Microsoft
                           to implement system modifications to adapt to
                           changing business requirements is essential.

                               Exhibit B - Page 2

<PAGE>   42

                  4.1.8    RE-PACKING CAPABILITIES

                           Re-packing operations must be available in the event
                           that orders are placed in less than master pack
                           quantities. Company must have suitable boxes, packing
                           material, and taping devices to handle less than
                           masterpack shipments, and the labor on hand to
                           perform the packing in all phases of this project.

                  4.1.9    * AND * SHIPPING

                           Volumes may dictate * shipping and receiving
                           availability at the Company facility, although it is
                           anticipated these requirements may be very
                           infrequent..

5.0      TRAFFIC SERVICES

         The Company will dispatch shipments in accordance with Microsoft
         routing guidelines, *. The provider's Traffic staff should consult
         Microsoft's Transportation staff for determination on routings when the
         mode or service level requires clarification. The following details
         apply:

         5.1      LAUNCH MODE

                  During product launches, Microsoft may require * shipments to
                  meet customer needs. Spreadsheets with shipment details and
                  routing instructions will be forwarded to the provider's
                  Traffic staff for dispatch.

         5.2      FREIGHT TERMS

                  Freight terms are transmitted via * for each order. Care must
                  be taken to ensure proper routing of all shipments, whether
                  prepaid or collect.

                  o        For all LTL shipments, Driver Load and Count (DL &C)
                           terms apply.

                  o        For truckload shipments there are 2 options, the load
                           terms must be noted on the bill of lading.

                  o        Shipper Load and Count (SL&C)

                  o        Shipper Load and Driver Count (SL & DC)

         5.3      CARTON COUNT

                  Using DL&C and SL&DC terms, the Carrier representative must
                  count and sign for the number of cartons picked up. The number
                  of pallets may be noted on the bill of lading, but the driver
                  must sign for the number of cartons (except under SL&C terms).

         5.4      BLOCKING, BRACING AND SEALING

                  Carrier must supply proper blocking and bracing, and utilize
                  airbags when feasible, to ensure loads stay intact and do not
                  fall over or become damaged in transit. The provider is
                  responsible for ensuring that product is properly blocked and
                  braced before carriers leave the dock. All truckload

                               Exhibit B - Page 3
<PAGE>   43

                  shipments must be sealed with heavy-duty seals before leaving
                  the premises. For multi-stop truckload shipments, provider
                  must supply additional seals to secure the load after each
                  stop.

         5.5      TRUCKLOAD CARRIER FREE TIME FOR LOADING

                  Truckload carriers free-time for live-loading is * from the
                  time of scheduled appointment.

         5.6      CONSOLIDATED SHIP SCHEDULE

                  Allocations for major customers may be dispatched based on the
                  consolidated ship schedule issued by Microsoft's
                  Transportation staff. Regional consolidations of multiple LTL
                  shipments into multi-stop truckload shipments should be made
                  when possible to speed transit and minimize freight cost.
                  Microsoft's Traffic staff is available for consultation
                  regarding routings and appropriate combinations.

         5.7      BILL OF LADING PREPARATION

                  Proper bills of lading must be filled out and supplied to
                  carriers, including all information to ensure billing and
                  shipment rating. All bills of lading must show "Microsoft c/o
                  Startek" as the shipper. The provider must be capable of
                  providing information about a particular bill of lading *.
                  Requests for copies of bills of lading must be addressed
                  within *.

                  o        Bills of lading for truckload shipments must be
                           notated to show the loading terms - *

                  o        All bills of lading must show *. For air freight
                           shipments using a manual airway bill, *.

                  o        All bills of lading must detail *.

         5.8      DAILY SHIPMENT CONSOLIDATIONS

                  The Company is responsible for consolidating all replenishment
                  packslips * into a single customer shipment and generating one
                  bill of lading per customer *. The exceptions to this rule
                  will occur *. In these situations, separate bills of lading
                  must be provided.

         5.9      RATING SHIPMENTS

                  The *. A rate matrix will be supplied for truckload rates. A *
                  will be provided by Microsoft for rating all shipments not
                  rated by the vendor's host computer. Provider should use the
                  gross weight of the shipment to rate the bill of lading and
                  should pro-rate per packing slip using the gross charges.
                  Microsoft may also choose to employ the provider to *.

         5.10     SHIPMENT CONFIRMATION

                  The provider must provide * confirmation and transmission of
                  all completed shipments via *. Standard expectation is that
                  shipments will be confirmed within *. A manual backup plan
                  must be available in the event that the transmission system
                  goes down, or trained personnel are not available. Care must
                  be taken to ensure confirmation accuracy, including changes in
                  SCAC codes. Key metrics will be reviewed each * for accuracy
                  of bill of lading number, freight rating, carrier coding,
                  carton count accuracy, and * confirmations.

                               Exhibit B - Page 4
<PAGE>   44

         5.11     TRANSPORTATION COSTS

                  Freight expenses for all prepaid shipments are billed directly
                  to Microsoft by the carrier. To ensure proper application of
                  rates, all bills of lading for prepaid shipments must show the
                  shipper as "*". Microsoft may also choose to employ the
                  provider to secure the carriers and provide Microsoft with
                  line item freight invoicing

         5.12     CANADA DOCUMENTATION

                  Copies of each bill of lading, airway bill and consolidated
                  bill of lading must be faxed to Microsoft for completion of
                  Customs Documentation by *.

         5.13     WEEKEND AND AFTER HOURS TRANSPORTATION

                  Carriers will be selected that have weekend pick-up and
                  delivery capabilities to support rare occasions when pick-ups
                  and deliveries are required on weekends.

         5.14     SMALL PACKAGE TRANSPORTATION EXPENSES

                  A copy of the daily UPS (small package) manifest and manifest
                  summary must be forwarded to Microsoft no less than *.

         5.15     CLAIMS LIABILITY

                  On all outbound LTL and TL prepaid shipments to customers,
                  released value of * (unless otherwise stated). Freight claims
                  are filed by Microsoft.

         5.16     DOCUMENTATION REQUESTS

                  Requests for copies of packing slips and bills of lading for
                  tracing and claims preparation must be faxed to Microsoft
                  within *.

6.0      FINISHED GOODS RECEIVING

         6.1      FINISHED GOODS RECEIVING PROCEDURE

                  Mutually agreed upon finished goods receiving and quality
                  verification procedures must be followed. These procedures may
                  vary depending on the source of the inventory being received.
                  Microsoft personnel will work with the provider to clearly
                  outline requirements.

         6.2      PICK-UP TIMING

                  Finished goods must be system received real-time at the
                  Company distribution site making inventory immediately
                  available for shipment to Microsoft's customers. During * or
                  when shipping *, Microsoft may request * on receipts. As a
                  rule, finished goods should be put away into allocable
                  locations within * of receipt.

                               Exhibit B - Page 5
<PAGE>   45

         6.3      HANDLING BILLING AND CHARGES

                  The preferred method for handling charges is a one-time
                  receiving/shipping handling fee per case accumulated and
                  charged at the end of the month.

         6.4      LOT CONTROL

                  Provider must be capable of receiving, storing and shipping
                  inventory using a lot controlled system. The ability to
                  receive and consolidate partial receipts (i.e. lots of 1,000
                  units coming in off of purchase orders of 10,000 units) is
                  desired. The ability to provide Microsoft with specific lots
                  of inventory shipped to customers is essential.

7.0      STORAGE

         Finished goods inventory will be shipped from Microsoft manufacturing
         facilities to the Company distribution site *. This inventory will be
         stored by the Company for an unspecified amount of time before being
         shipped to customer sites, although Microsoft will attempt to turn
         inventory on all SKUs as quickly as possible. The following are the
         storage requirements:

         7.1      DOUBLE STACKING

                  In the absence of pallet racking, pallets may be double
                  stacked during storage. The exception to this rule would be
                  short-term overstock situations where express consent is
                  provided by the Microsoft Vendor Account Manager. Pallets will
                  be placed in * to allow systematic allocation of specific
                  inventory.

         7.2      PALLET DIMENSIONS

                  Standard GMA four-way 40" wide x 48" long pallets, not
                  exceeding 52" in height including pallet height will be used.
                  Maximum weight will not exceed 2,400 pounds.

         7.3      LIABILITY AND INSURANCE

                  The Company will assume contractual liability against all loss
                  and damage during storage and will pay Microsoft for *.
                  Overages remain the property of Microsoft. Company will
                  maintain insurance coverage as specified in the contract.

         7.4      SEPARATE INVENTORY

                  *. During temporary storage situations, the Microsoft Vendor
                  Account Manager may approve *. These situations are expected
                  to be extremely rare.

         7.5      INVENTORY CYCLE COUNTING

                  Cycle counts must be performed on a daily basis, with all SKUs
                  and storage locations counted at least monthly. Discrepancies
                  must be resolved * period to maintain * inventory accuracy by

                               Exhibit B - Page 6
<PAGE>   46

                  location. Discrepancies in excess of * must be * reported to
                  Microsoft and reconciled. A * cycle count report should be
                  available to Microsoft on request.

8.0      DISTRIBUTION SERVICES

         Bulk distribution order drops from Microsoft will occur *. The
         provider's system will receive transactions and will be required to
         location assign picks and handle all subsequent functions required in
         order to send Microsoft a completed transaction via * after order
         shipment. There may be times when immediate order drops will be made to
         meet customer shipping requirements. These may or may not be made via
         *. The following are requirements for distribution services:

         8.1      ORDER CYCLE

                  Orders must be shipped to meet required shipping schedules or
                  delivery appointments. This may require * for some portion of
                  the total daily order transmission.

         8.2      * AND * SHIPPING

                  * shipping hours may be required due to volumes or special
                  customer requirements. Microsoft will work with the provider
                  to keep these situations to a minimum.

         8.3      FINISHED GOODS SHIPPING PROCEDURES

                  Mutually agreed upon finished goods shipping and quality
                  verification procedures will be followed. Shipping of split
                  case quantities will be required, particularly in the prepaid
                  order business.

         8.4      STORE LEVEL DISTRIBUTION

                  It is very possible that *. This will mean *. Store level pick
                  and pack operations that will include split case picking,
                  special labeling * and associated *, and package
                  transportation capabilities may be required.

         8.5      PALLET AND DISPLAY BUILDS

                  The Company must be able to build mixed SKU pallets as well as
                  multi-product displays from standing inventory. Other value
                  added services such as bundling products and light re-work
                  will also be performed at the provider's site.

         8.6      PALLET STRETCH-WRAPPING

                  Finished goods must be securely stretch-wrapped to the
                  pallets, with a minimum of 3 wraps around the bottom
                  (including to the pallet) and wrapped continuously around the
                  pallet, finished by three around the top. Mechanical wrapping
                  devices are preferred as they provide a more secure wrap.

                               Exhibit B - Page 7
<PAGE>   47

         8.7      PALLET LABELING AND PACK SLIP

                  Proper labeling of pallets will include *. Each pallet must
                  have a computer generated packing list detailing those
                  products and quantities contained on that pallet.

         8.8      VOLUMES

                  The Company may be responsible for volumes up to *. On
                  average, this location is expected to ship * which would
                  equate to approximately * with an average case value of *.
                  Month to month volumes could range from a low of * to a high
                  of *, both with an average case value of *. Product launches
                  will drive the bulk of the variability and Microsoft and the
                  provider must ensure solid communication regarding upcoming
                  requirements.

         8.9      SHIPMENT ATTRIBUTES

                  Based on historical data, the average channel shipment size is
                  * built onto * with an average weight of *. The average number
                  of lines, which represents individual SKUs per packing slip,
                  has been *. It should be noted that shipment sizes vary across
                  a wide range and the numbers above represent *. Up to *
                  packing slips will be printed daily. Due to inventory
                  situations and customer ordering patterns, it is not unusual
                  to see large numbers of shipments in less than pallet
                  quantities. If store level distribution is required in the
                  future, all of the averages presented here will change and a
                  new Statement of Work will be issued outlining the detailed
                  business requirements.

9.0      SYSTEMS

         Microsoft's long term interests will be best served with standard *
         possibly supplemented by *, throughout the day. As previously
         mentioned, Microsoft and the provider must be willing to co-participate
         in modifications to the provider's system to adapt to changing business
         requirements.

         Microsoft may wish to employ any or all of the following system
         alternatives:

         o        *

         o        *

         o        *

         o        *

                               Exhibit B - Page 8
<PAGE>   48

         The following sections describe Microsoft's current systems environment
         and the required information exchanges.

         9.1      *

         9.2      *

         9.3      *

         9.4      *

         9.5      *

         9.6      INVENTORY SYSTEM REQUIREMENTS

                  Key items include lot control, the ability to track inventory
                  lots by date received/moved and work order number, and the
                  ability to designate individual pallet locations as being on
                  hold.

                               Exhibit B - Page 9
<PAGE>   49

                                 RATES AND FEES

      *

Invoices will be submitted to Microsoft for volume based on Microsoft's *

                              Exhibit B - Page 10
<PAGE>   50

                                    EXHIBIT C

                             PRICE AND PAYMENT TERMS

                                       28

<PAGE>   51

                                    EXHIBIT C

                            COMPONENT PRICING MATRIX

          PRICING AND PAYMENT TERMS FOR MANUFACTURING STATEMENT OF WORK

                  PRICE AND PAYMENT TERMS OF PRODUCT COMPONENTS

1.0      During the term of this Agreement, Microsoft will issue * Purchase
         Orders (P.O.'s) for Finished Product Units to StarTek. All receipts to
         the P.O. entered by the Shipping Location will be paid via *, which
         will result in the issuance of payment.

2.0      For each P.O. issued under this Agreement for Product Components,
         Microsoft agrees to pay StarTek a per Product Component price (e.g.,
         per each Jewel Case Component ordered) to be calculated as follows:

                                        *
*
*
*

3.0      *

         Definitions:

         *

         *

         *

                               Exhibit C - Page 1
<PAGE>   52

PRICE AND PAYMENT TERMS FOR PRODUCT COMPONENTS
*

*

4.0      StarTek may be required to produce Product Components for new Microsoft
         Product SKUs at any time during the term of this Agreement. Pricing for
         any such Product Components will be determined by using the formula set
         forth in Section 2 above. StarTek agrees to make all reasonable effort
         to provide Microsoft with Product Component pricing for new Microsoft
         Product SKUs within * of receiving the Microsoft Product SKU
         specification and BOM information from Microsoft.

5.0      From time to time BOM changes occur that may add or delete components
         from the Microsoft Product SKU. These additions or deletions to the
         Microsoft Product * shall be reflected accordingly in the material and
         labor *.

                               Exhibit C - Page 2
<PAGE>   53

                  PRICE AND PAYMENT TERMS FOR ASSEMBLY SERVICES

1.0      If assembly services are ordered as part of the P.O., each P.O. so
         issued shall require delivery of the finished Products within * of the
         Frozen Build Signal. StarTek will build and ship according to the
         Shipping Location identified on the P.O.

2.0      For the assembly of the Product CD ROMs, Disk Set Component, Jewel Case
         Component, and the Assembled Box Component into a finished Product
         including shrink-wrap, Microsoft agrees to pay StarTek for materials
         and labor on a * for each Unit Delivered to be calculated as follows

*

                 *

                               Exhibit C - Page 3
<PAGE>   54

                                    EXHIBIT D

                                    INSURANCE

This Exhibit "D" is a continuation of that certain Microsoft Manufacturing and
Supply and Services Agreement dated _______________ between Microsoft
Corporation ("Microsoft") and StarTek Inc. ("StarTek"). Capitalized terms not
otherwise defined in this Exhibit shall have the same meaning as set forth in
the Agreement to which this document is an Exhibit.

1. INSURANCE

Prior to the commencement of the work to be performed hereunder and throughout
the entire period of performance by StarTek, StarTek shall procure and maintain
insurance coverage as will reasonably respond to claims and liabilities that
StarTek may encounter in the course of its business. Such insurance shall be in
a form and with insurers acceptable to Microsoft, and shall comply with the
following minimum requirements:

         1.1 INSURANCE FOR LOSS OR DAMAGE TO PROPERTY. StarTek shall maintain
policies of insurance covering loss or damage to Products and any Microsoft
property in its possession or control, including but not limited to loss or
damage that results from the fraudulent, dishonest, or criminal acts of StarTek,
its subcontractors, or employees of StarTek and its subcontractors. Such
policies shall be written with insurers and on policy forms reasonably
acceptable to Microsoft and shall provide limits adequate to cover the Full
Value of Product(s) at risk, and proceeds of such policies shall be payable in
*. For purposes of this Exhibit, "Full Value" shall be defined as *. StarTek
shall cause its insurers to endorse the policies as follows:

         a) Microsoft shall be named as loss payee to the extent of Microsoft's
         interest in Product(s),

         b) coverage provided by the policy shall be primary to and not
         contributory with coverage maintained by Microsoft,

         c) rights of subrogation against Microsoft are to be waived, and

         d) such policy may not be canceled or materially altered to the
         detriment of Microsoft without * advance notice to Microsoft.

Coverage under this policy shall provide the broadest protection available at
reasonable cost.

Upon request StarTek shall provide Microsoft with a current certificate of
insurance and certified copies of policy endorsements evidencing compliance with
the requirements set forth in this section.

         1.2 COMPREHENSIVE GENERAL LIABILITY. StarTek shall obtain and maintain
a policy of "general", "public", or "commercial" liability insurance written on
an "occurrence form" with limits of not less than * each occurrence for bodily
injury and property damage. The policy shall provide coverage for worldwide
defense, premises and operations, contractual liability (including specifically
the insurable contractual liability assumed in this Agreement), and products and
completed operations.

         StarTek shall also obtain and maintain a policy of "general", "public",
or "commercial" liability insurance written on an "occurrence form" with limits
of not less than * each occurrence for bodily injury and property damage. Such
policy shall provide coverage for defense, premises and operations, contractual
liability (including specifically the insurable contractual liability assumed in
this Agreement), and products and completed operations.

         1.3 WORKERS' COMPENSATION. StarTek shall at all times comply to the
full extent with the Worker's Compensation Act of 1985, reenactments thereof,
and any regulations made thereunder.

         1.4 EMPLOYERS LIABILITY. StarTek, in addition to complying with the
provisions of section 1.3 above, shall maintain coverage for employers liability
with a policy limit of not less than *.

         1.5 CERTIFICATES OF INSURANCE. Upon request by Microsoft, StarTek shall
provide to Microsoft certificates of insurance evidencing full compliance with
the insurance requirements contained herein. Such

                                       29

<PAGE>   55

certificates shall be kept current throughout the entire period of performance,
and shall provide for at least * advance notice to Microsoft if the coverage is
to be canceled or materially altered so as not to comply with the foregoing
requirements.

         Failure by StarTek, to furnish certificates of insurance or failure by
Microsoft to request same shall not constitute a waiver by Microsoft of the
insurance requirements set forth herein. In the event of such failure on the
part of StarTek or its subcontractors to provide the certificates as required
herein, Microsoft expressly reserves the right to enforce these requirements,
and in the event of liability or expense incurred by Microsoft as a result of
such failure by StarTek or any subcontractor, StarTek hereby agrees to indemnify
Microsoft for all liability and expense (including reasonable attorney's fees
and expenses associated with establishing the right to indemnity), incurred by
Microsoft as a result of such failure by StarTek or its subcontractors.

                                       30

<PAGE>   56

                                    EXHIBIT E

                            REQUIRED TAX INFORMATION

During the term of this Agreement, StarTek agrees to provide Microsoft with such
information, as mutually agreed upon between the parties, that Microsoft
determines necessary for tax compliance and statutory reporting purposes. Such
information shall include, but may not be limited to the following:

         A listing of all transactions, showing for each invoice:
         - Invoice Number
         - Date of Invoice
         - Purchase Order Number(s)
         - Total Charges Before *
         - *
         - Total Amount Due

The data provided in electronic format should agree with the information shown
on actual invoices issued to Microsoft.

If there are any transactions that are exempt from *, such transactions should
be reported separately (but the information required will still be listed as set
forth above, except that * will be *).

                                       31

<PAGE>   57

                                    EXHIBIT F
                           APPROVED SUBCONTRACTOR LIST

                                       32

<PAGE>   58

                                    EXHIBIT F

                           APPROVED SUBCONTRACTOR LIST

            There are no approved subcontractors as of July 1, 1999.

                               Exhibit F - Page 1

<PAGE>   59

                                    EXHIBIT G

                     CERTIFICATE OF MS MATERIAL DESTRUCTION

By signatory exercise of this Exhibit G, StarTek asserts that it has fulfilled
its obligations under Section 2(h) of the Agreement (Safe Storage and Security)
by destroying, or having destroyed by a Microsoft authorized StarTek
Sub-contractor, all Microsoft material in its possession or under its control.

COMPANY asserts that the MS Material was destroyed in its entirety at the
location cited below:

          Site
                                  ----------------------------------------
          Address
                                  ----------------------------------------

                                  ----------------------------------------
          Destruction Date
                                  ----------------------------------------

If COAs, list part number and number range.

IF MS Material, list specifics, including all quantities.

If MS Product, list Product Category, Language, Dialect, and Item/Number,
including all quantities.

COMPANY Officer's authorized signature:

-----------------------------------------------------------
By (Sign)

-----------------------------------------------------------
Name (Print)

-----------------------------------------------------------
Title

-----------------------------------------------------------
Date

Exhibit to __________________________ Agreement dated ________________, between
MS and COMPANY.

                                       33

<PAGE>   60

                                    EXHIBIT H

                               STARTEK FACILITIES

                                       34

<PAGE>   61

                                    EXHIBIT H

                STARTEK MANUFACTURING AND DISTRIBUTION FACILITIES

*

*

                               Exhibit H - Page 1

<PAGE>   62

                                    EXHIBIT I

                              SUBSIDIARY AGREEMENT

         For good and valuable consideration, ______________________________, a
corporation of ("StarTek Subsidiary") hereby covenants and agrees with
Microsoft Corporation, a Washington, U.S.A. corporation that StarTek Subsidiary
will comply with all obligations of StarTek, Inc., a corporation of Colorado
("StarTek") pursuant to that certain Manufacturing and Distribution Agreement
between Microsoft and StarTek dated _________________________ (the "Agreement").

         StarTek Subsidiary acknowledges that its agreement herein is a
condition for StarTek Subsidiary to exercise any of the rights sub-licensed by
StarTek to StarTek Subsidiary pursuant to the terms of the Agreement.

         Capitalized terms used herein and not otherwise defined shall have the
same meaning as in the Agreement.

IN WITNESS WHEREOF, StarTek Subsidiary has executed this agreement as of the
date set forth below. All signed copies of this Agreement shall be deemed
originals.

--------------------------------------------------------------------------------
(StarTek Subsidiary)

--------------------------------------------------------------------------------
Signature

--------------------------------------------------------------------------------
Name (Print)

--------------------------------------------------------------------------------
Title

--------------------------------------------------------------------------------
Date

                                       35

<PAGE>   63

                                    EXHIBIT J

                                   ATTACHMENTS

                                       1

<PAGE>   64

                                  ATTACHMENT 1

                           SAMPLE OF * FROZEN FORECAST

                                        *

                                        2

<PAGE>   65

                                  ATTACHMENT 2

                         SAMPLE OF FROZEN BUILD SIGNAL *

                                        *

                                        3

<PAGE>   66

                                  ATTACHMENT 3

                         PROCEDURE FOR DESTRUCTION/SCRAP

Circumstances may arise which require the destruction of Raw Material or
Finished Product. These include but are not limited to:

1.       Microsoft requesting destruction for a specific need.

2.       StarTek requesting destruction for a raw material (excluding consigned
         hardware) which has exceeded * storage.

3.       Either party requesting destruction for a material that has damage or
         quality defects making it unusable.

Once the request for destruction has been approved by Microsoft, destruction
shall take place in accordance approved procedures and Exhibit G shall be
completed by StarTek and sent to the Microsoft Vendor Account Manager.

The cycle time from approval to completion of destruction will normally be one
week, unless alternate arrangements have been made in email.

                                       4
<PAGE>   67

                                  ATTACHMENT 4

                    APPROVED SUPPLIERS FOR COA AND CD-ROM/DVD

                               AS OF JULY 1, 1999

*
*

*
*

                                        5

<PAGE>   68

                                  ATTACHMENT 5

                    METRICS REPORTING FOR INVENTORY SHRINKAGE

The calculation that is used to determine inventory accuracy is included below.

Calculation  1-  *

Inventory adjustments are defined as *.

                                       6<PAGE>   1

                                                                   EXHIBIT 10.26

PORTIONS OF THIS EXHIBIT MARKED WITH AN "*" HAVE BEEN OMITTED AND FILED
SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR
CONFIDENTIAL TREATMENT.

                      MICROSOFT IRELAND OPERATIONS LIMITED
                             MANUFACTURING AGREEMENT

         THIS MICROSOFT IRELAND OPERATIONS LIMITED MANUFACTURING AGREEMENT (the
"Agreement") is made and entered into as of February 1, 1999 (the "Effective
Date"), by and between MICROSOFT IRELAND OPERATIONS LIMITED, a limited liability
company incorporated in Ireland with registered number 256796 and whose
principle place of business is at Blackthorn Road, Sandyford Industrial Estate,
Dublin 18, Ireland ("MICROSOFT") and STARTEK EUROPE. ("StarTek").

                                    RECITALS

         WHEREAS, MICROSOFT and StarTek intend to create a formal relationship
by which StarTek shall provide certain manufacturing services with respect to
orders for Microsoft software products.

         WHEREAS, the parties intend in this Agreement to set forth specific
terms and conditions governing the performance of certain manufacturing services
by StarTek for MICROSOFT; and

         NOW, THEREFORE, in consideration of the covenants and conditions set
forth below, the adequacy of which is agreed to and hereby acknowledged, the
parties agree as follows:

                                    AGREEMENT

1. DEFINITIONS.

The following terms, whenever initially capitalized, shall have the following
meanings for the purposes of this Agreement:

         (a) "BOM" shall mean the bill of materials document provided by
MICROSOFT to StarTek, which bill of materials identifies all components
comprising a given Product or Product Component. BOMs may be modified in writing
prospectively from time to time by MICROSOFT at its sole discretion.

         (b) "CUSTOMERS" shall mean customers designated by MICROSOFT, including
MICROSOFT internal customers and distribution vendors, to whom MICROSOFT
authorizes StarTek to deliver Product pursuant to the terms and conditions of
this Agreement and the Statement of Work.

         (c) "DELIVERABLES" shall mean and include all code material, source
material, software masters or replicative material or other such documented
material, of any kind or description and in any form including compact disk,
other disks or diskettes, tape, text or any electronic or other medium supplied
by MICROSOFT or at its direction. It does not include such materials if held
under an independent contractual relationship with an OEM (original equipment
manufacturer) which contract contains the requisite license. Nor does it include
Products acquired for office purposes and used by StarTek in its offices.

         (d) "FACILITY" shall mean the manufacturing facility operated, owned,
subcontracted or leased by StarTek at *.

         (e) "FINISHED PRODUCT UNIT" shall mean fully packaged Microsoft
Product, which includes all requisite Product Components and Microsoft software,
ready for delivery to a Customer.

         (f) "INSOLVENT" shall mean a financial condition such as to make the
sum of a party's debts greater than all of the party's assets, at fair
valuation; or, when a party has incurred debts beyond that party's ability to
pay

<PAGE>   2

such debts as they mature; or, when a party is engaged in a business or
transaction for which the party has unreasonably small capital.

         (g) "INTELLECTUAL PROPERTY" shall mean any and all trademarks,
copyrights, patents and other proprietary rights comprising or encompassing a
given Product.

         (h) "INVENTORY" includes Finished Product Units, work in process,
Product Components or raw materials pertaining to the Products that contain
Microsoft software, trademarks, copyrighted material, logos or other proprietary
materials.

         (i) "MANUFACTURE" OR "MANUFACTURING" shall mean the manufacture and
supply of Product Components and assembly of Products as described in the
Statement of Work.

         (j) "PRODUCTS LIST" shall mean a list provided to StarTek by Microsoft
from time to time that will list the Products to be manufactured by StarTek
pursuant to the terms of this Agreement.

         (k) "MICROSOFT AUTHORISED REPLICATOR" shall mean an authorised
replicator of the Products, Products Components and associated Product material
components (including without limitation, Microsoft registration card, Microsoft
certificate of authenticity, a Microsoft end user license agreement, Microsoft
manuals, cartons, labels, software distribution media etc.), with whom MICROSOFT
has entered into a replication agreement (a "MICROSOFT Replication Agreement")
(which Agreement is still subsisting), as notified to StarTek by MICROSOFT from
time to time and who carries out replication services for and on behalf of
StarTek pursuant to a written agreement between StarTek and such authorised
replicator.

         (l) "PRODUCT(S)" shall mean the copyrighted and/or patented Microsoft
software products, including Product Components, Microsoft software, and any
associated documentation, packaging and other written materials, including,
where applicable, the specified user documentation, which MICROSOFT may request
StarTek to Manufacture pursuant to this Agreement, by the issuance of a purchase
order.

         (m) "PRODUCT COMPONENTS" shall mean each individual component listed on
a BOM as comprising a Product, such as, for example, disks, polyvinyl disk
baggies, documentation, boxes, retail package shrink wrap, or retail bar-code
labels.

         (n) "SERVICES" shall mean the manufacturing services to be performed by
StarTek under this Agreement and any Statement of Work.

         (o) "STATEMENT OF WORK" shall mean the attached Exhibit A, including
any modifications made thereto pursuant to Section 15(b).

         (p) "TERRITORY" shall mean the European Community.

2. MANUFACTURING AND SERVICES.

                  (1) GENERAL. StarTek hereby agrees to Manufacture Products on
the Products List at the Facility pursuant to the terms and conditions set forth
in this Agreement, including without limitation, the Statement of Work. StarTek
shall not conduct Manufacturing at or from any location other than the Facility
without MICROSOFT's prior written approval. In the event of any conflict between
the terms contained in this Agreement and terms contained in the Statement of
Work, the terms contained in this Agreement shall control.

                  (2) OTHER MANUFACTURING/SERVICES. In addition to Manufacturing
services, the parties may identify other manufacturing and/or services to be
provided under this Agreement through an addendum signed by the parties hereto.

                  (3) INVENTORY. All of the Inventory shall at all times be held
exclusively for assembly and delivery to Customers within the Territory as
authorized by MICROSOFT (or as otherwise authorized by

                                       2
<PAGE>   3

MICROSOFT in writing) and for no other purpose, use or disposition, except as
may be directed in writing by MICROSOFT. StarTek shall at all times cause the
Inventory to be free and clear of any and all liens, encumbrances and other
claims of its creditors. StarTek grants MICROSOFT the option, assignable to any
affiliated corporation, to acquire by purchase all of the Inventory (less
Finished Product Units which have already been purchased by MICROSOFT) upon *
notice, and payment as would apply for unused Inventory in the case of
termination as stated in Section 12, at the price set forth at in Exhibit B. At
any time, upon MICROSOFT's request, StarTek shall take all necessary steps and
shall execute such documents as may be necessary or advisable under the local
law where the Inventory is located, in order to effect the sale of such
Inventory to MICROSOFT and to document MICROSOFT's title to Inventory owned by
MICROSOFT. Use of Intellectual Property in any manner by StarTek after
expiration or termination of this Agreement for any reason, whether or not
incorporated in Inventory, shall be deemed to be in violation of MICROSOFT's
Intellectual Property rights and shall entitle MICROSOFT to have all remedies
provided by law or equity (including injunctive relief); provided, however, (i)
this does not preclude StarTek from continuing to use in its offices Microsoft
Products legally acquired for that purpose; and (ii) it does not preclude
StarTek's performance of independent contractual relationships with MICROSOFT or
an OEM (original equipment manufacturer) or other party, which contract contains
the requisite Microsoft product replication license.

                  (4) AGREEMENT NOT TO SELL. StarTek acknowledges that, under
the terms of this Agreement, that both during and after the term of this
Agreement it has no rights within the licenses pertaining to software or other
Microsoft proprietary materials or Products which would allow StarTek to be a
seller or distributor of any Products. Whenever requested by MICROSOFT and from
time to time, it will sign separate mutually acceptable agreements to this
effect.

                  (5) SAFE STORAGE *. StarTek agrees not to store any other
goods near or in such relation to the Products or Product Components as to cause
injury to those Products or Product Components through contamination by strong
odors, leakage, or otherwise. *

                  (6) NON-EXCLUSIVITY. StarTek's engagement under this Agreement
is not exclusive as to any type of service, Product, customer or prospective
customer or any geographic area. StarTek acknowledges and agrees that MICROSOFT
makes no representation or commitment that the scope of level of services or
other terms and conditions for any one turnkey manufacturer will be the same as
or similar to any of them for any other MICROSOFT turnkey manufacturer in any
respect and that StarTek is entering into this Agreement without any expectation
of any such similar or same treatment. StarTek further acknowledges that
MICROSOFT reserves to itself the right to manufacture Products and/or Product
Components. In the event that MICROSOFT manufactures Products and/or Product
Components which StarTek is authorised or required to manufacture pursuant to
this Agreement and any Statement of Work then StarTek, if so required by
MICROSOFT shall purchase from MICROSOFT such part of its requirements of such
Products and/or Product Components as is notified to StarTek by MICROSOFT. In
such case, the terms applicable to the supply by MICROSOFT of such Products
and/or Product Components, including any amendments to the terms of this
Agreement, shall be documented in a separate agreement between MICROSOFT and
StarTek.

                  (7) COMBINING SERVICES. In the event that MICROSOFT at any
time wishes to combine or centralise, through one or more MICROSOFT turnkey
manufacturers or MICROSOFT, any services previously carried out by all or any
other MICROSOFT turnkey manufacturers, including StarTek, StarTek shall provide
all reasonable assistance and cooperation to MICROSOFT for the orderly and
timely combination or centralisation of such services through such MICROSOFT
turnkey manufacturers or MICROSOFT.

                  (8) FINANCIAL INFORMATION. Within * after StarTek learns that
it has become or will become Insolvent, StarTek shall submit financial
statements to MICROSOFT in sufficient detail to allow MICROSOFT to determine
whether StarTek shall be capable of continuing to perform its obligations
hereunder. The financial statements shall include, but shall not be limited to,
balance sheets and related statements of income and retained earnings and
statements of changes in financial condition. To the extent those statements are
audited, the audit report of the certified public accountant performing the
audit shall also be made available to MICROSOFT.

                  (9) RETURN OF DELIVERABLES. StarTek will have possession of
Deliverables and replicable material for certain Products and other property for
purposes of the replication to be done under this Agreement. Upon termination of
this Agreement and at any early time whenever requested by MICROSOFT to do so,
StarTek

                                       3
<PAGE>   4

shall immediately deliver, at MICROSOFT's cost, to MICROSOFT all of such
Deliverables (provided that in no event shall such a request by MICROSOFT for
StarTek's return of the Deliverables prejudice StarTek's right to full
performance by MICROSOFT under this Agreement), replicable materials and all and
any other Microsoft proprietary materials ever received by it and it shall not
retain any copy or original of the same in any way whatsoever.

                  (10) QUALITY REQUIREMENTS. StarTek shall ensure that in
performing its obligations under this Agreement, it shall operate in accordance
with the quality guidelines as posted on Microsoft's Website, which can be found
at * (the "Microsoft Website") and as set forth in the Statement of Work.

                  (11) PRODUCTION. StarTek covenants and agrees to meet
MICROSOFT's demands for Product related to the Territory, as such demands may be
adjusted from time to time. Additional measurement procedures may be implemented
as mutually agreed upon by MICROSOFT and StarTek.

                  (12) NON-CONFORMING PRODUCT. StarTek shall promptly replace
and deliver, within * from notification, at no charge to MICROSOFT or its
Customers, any non-conforming Product if any delivery of Product, or any portion
of it, to any Customer fails to meet the quality standards specified in the
Statement of Work. In the event MICROSOFT determines that a Product recall is
necessary due to a breach of StarTek's warranties hereunder, or due to a
manufacturing defect, StarTek shall cooperate with MICROSOFT in all respects to
conduct such recall at StarTek's expense; provided that if StarTek has given
prior notice of the possible defect and recommended against delivery and the
Product is nonetheless delivered at MICROSOFT's direction, or if the recall is
necessary because of a MICROSOFT error, the recall on account of that defect
shall be at MICROSOFT's expense, but StarTek shall still cooperate with it, and
in such a case, MICROSOFT shall reimburse StarTek for the costs of Manufacturing
the replacement Products.

3. PRICE AND PAYMENT.

                  (1) GENERAL. MICROSOFT and StarTek agree that StarTek shall be
compensated for the Manufacturing services pursuant to the Price and Payment
terms and conditions set forth in Exhibit B. MICROSOFT shall be liable for
payment to StarTek for raw materials and Finished Product Units that have been
purchased and/or built in support of the weekly purchase order(s) issued by
MICROSOFT. StarTek will use all reasonable efforts to provide competitive
pricing to MICROSOFT within the region. All payments due by MICROSOFT to StarTek
under this Agreement shall be * from MICROSOFT's receipt of an invoice from
StarTek.

                  (2) QUANTITY. The quantity of Product to be used in
calculating MICROSOFT's obligation to pay StarTek with regard to any particular
purchase order shall be the lesser of (1) the number of Finished Product Units
delivered to a Customer in response to such purchase order, or (2) the quantity
indicated on the original purchase order.

                  (3) COST CONTAINMENT. The parties agree that they will, in
good faith, strive to contain and reduce Manufacturing costs where reasonable
and without compromising Product quality standards.

                  (4) TAXES. In the event income taxes are required to be
withheld by MICROSOFT on payments to StarTek required hereunder, MICROSOFT
agrees to provide StarTek with reasonable notice in advance of the first such
withholding, and MICROSOFT may deduct such income taxes from the amounts owed
and timely pay such taxes, when required, to the appropriate taxing authority.
MICROSOFT shall in turn promptly secure and deliver to StarTek an official
receipt for any income taxes withheld. MICROSOFT agrees to pay all applicable
goods and services or other applicable consumption taxes (other than income
taxes) levied on it by a duly constituted and authorized taxing authority on the
Manufacturing services. To the extent required by any such taxing authority,
StarTek may collect such taxes, if any, from MICROSOFT, and, in such case, shall
remit to MICROSOFT official tax receipts indicating that such taxes have been
collected by StarTek and remitted to the appropriate tax authorities, to the
extent such receipts are available, and StarTek shall show such taxes as
separate line items on invoices to MICROSOFT. StarTek agrees to take such steps
as are reasonably requested by MICROSOFT to minimize such taxes in accordance
with all relevant laws and to cooperate with and assist MICROSOFT, in
challenging the validity of any taxes applicable to the Manufacturing services
and collected from MICROSOFT by StarTek or otherwise paid by MICROSOFT. Except
as required by law or where expressly agreed

                                       4

<PAGE>   5

to, in writing, by MICROSOFT pursuant to Exhibit B, MICROSOFT shall not pay any
taxes other than those described above, including, without limitation (1) taxes
on or with respect to or measured by any net or gross income or receipts of
StarTek, (2) any franchise taxes, taxes on doing business, gross receipts taxes
or capital stock taxes (including any minimum taxes and taxes measured by any
item of tax preference), (3) any taxes imposed or assessed for work performed
without the written authorization by MICROSOFT after the date upon which this
Agreement is terminated, (4) taxes based upon or imposed with reference to
StarTek's real and personal property ownership, (5) taxes incurred by StarTek on
all goods and services purchased from other related or unrelated parties, and/or
(6) any taxes similar to or in the nature of those taxes described in (1), (2),
(3), (4) or (5) above. StarTek agrees to make available to MICROSOFT any and all
records necessary to comply with any and all tax obligations as provided herein,
including but not limited to reports necessary for goods and services tax
compliance and audit purposes. The contents and form of such reports shall be
mutually agreed to between the parties.

                  (5) CURRENCY FOR INVOICING AND PAYMENT. StarTek shall invoice
MICROSOFT for the Prices in *. All payments made by MICROSOFT to StarTek for
Products delivered hereunder shall be in *. In computing the monthly payment due
for Manufacturing services and in rendering invoices. * will be adjusted monthly
based on *.

4. INTELLECTUAL PROPERTY RIGHTS, ETC.

                       (A) IMAGE AND IPRS. StarTek shall perform its obligations
hereunder and conduct its business arising herefrom so as to protect and
safeguard the image of MICROSOFT and the intellectual property rights owned by
MICROSOFT and Microsoft Corporation and any of its or their affiliates and/or
any of its or their licensors.

                       (B) Where, in connection with the provision of Services,
StarTek has to develop a new IT system or, StarTek has to modify its existing IT
system(s) so as to facilitate and accommodate such Services, such development
and modification shall be done pursuant to a "Technical Design Document" which
shall be prepared by StarTek on the basis of a MICROSOFT "Requirements
Document". The "Technical Design Document" shall be subject to the approval of
MICROSOFT prior to use. Ownership of the MICROSOFT "Requirements Document",
shall vest in MICROSOFT and shall comprise "MICROSOFT Confidential Information"
within the meaning of Section 9 and shall be treated accordingly. Ownership of
the "Technical Design Document" and any software written by StarTek to implement
same shall vest in StarTek and each shall comprise "StarTek Confidential
Information" within the meaning of Section 9 and shall be treated accordingly.

                       (C) Where, as part of the Services, StarTek has to create
and use a database, MICROSOFT shall own all data which is entered on such
database by StarTek during the provision of the Services, but StarTek shall own
all intellectual property rights otherwise subsisting in such created database.
At its own expense, StarTek shall at the request at any time of MICROSOFT,
whether before or after the termination of this Agreement or any Statement Of
Work, furnish MICROSOFT forthwith with the data entered on such database in such
format as MICROSOFT may specify to enable MICROSOFT to take data entered on the
database and load it onto another database and StarTek shall cooperate fully
with MICROSOFT in having such data loaded on such other database.

                       (D) RESTRICTED USE OF TRADEMARKS, LOGOS AND TRADENAMES.
StarTek shall not use the name "Microsoft" or any other trademark or tradename
or logo of MICROSOFT or Microsoft Corporation or any of its or their affiliates
and/or any of its or their licensors otherwise than in connection with the
Services and in accordance with this Agreement. StarTek is not entitled either
by implication or otherwise to any title, right or interest in the trademarks,
tradenames, logos or symbols of MICROSOFT, Microsoft Corporation or any of its
or their affiliates or any of its or their licensors. StarTek agrees not to form
a company, commercial organisation, firm or legal entity with a name
incorporating as part of its name the word "Microsoft" or any similar word and
not to apply for any registration of the word "Microsoft" or any similar word as
a trademark.

                       (E) PERMITTED USE OF TRADEMARKS, LOGOS AND TRADENAMES.
StarTek is granted permission to use, during the term of this Agreement, the
trademarks, logos and tradenames and Microsoft * of MICROSOFT or Microsoft
Corporation for the sole purposes of the Services and in accordance with this

                                       5
<PAGE>   6

Agreement. StarTek agrees to comply with all guidelines for the use of
"Microsoft" trademarks, logos, tradenames and Microsoft * prescribed by
MICROSOFT from time to time, and in particular but without limitation agrees to
use the Microsoft *, trademarks, tradenames, logos and symbols of MICROSOFT, or
Microsoft Corporation in all media and materials relating to the services
together with an acknowledgement of ownership of relevant trademarks by
MICROSOFT or Microsoft Corporation (as appropriate). The appropriate trademark
symbol (either "TM" or "R" in a superscript following the product name) shall be
used whenever the name of a Microsoft Product is first mentioned in any
advertisement, brochure or other material circulated or displayed by StarTek.

                       (F) PROTECTION OF TRADEMARKS, LOGOS AND TRADENAMES.
StarTek agrees to report to MICROSOFT as soon as possible after it comes to
StarTek's notice, any suspected infringement of Microsoft certificates of
authenticity, the "Microsoft" tradename or any tradenames, trademark, logo or
symbol owned by MICROSOFT or Microsoft Corporation and any of its or their
affiliates and/or any of its or their licensors.

                       (G) RESERVATION OF RIGHTS. Except as expressly granted by
and in accordance with this Agreement, StarTek is granted no rights in relation
to copyright or other rights of whatever nature subsisting in any Microsoft
Product. All rights not expressly granted are expressly reserved by MICROSOFT.

                       (H) LIMITED LICENCE, REVERSE ENGINEERING, ETC. Any
software, source code, Microsoft *, Microsoft * labels, replicating kits, CD
masters, CD stampers, CD serialisation files and labels, all software media on
disk, CD-R masters, CD-ROM masters, glass masters, electronic files, film
masters, electronic and physical artwork files, PID files and labels, disk
masters, label masters, label art, labels, user guide masters, packaging masters
or other masters made available by MICROSOFT or Microsoft Corporation or any of
its or their affiliates to StarTek and the intellectual property rights therein
or relating thereto are and remain the property of MICROSOFT. StarTek is given a
revocable non-exclusive limited licence to use the same solely for the purposes
of performing the Services. StarTek shall not reverse engineer, decompile or
disassemble any Microsoft Product except as expressly permitted herein or by
law.

                       (I) NO DISTRIBUTION OF COUNTERFEITS. StarTek agrees it
will not engage in the manufacture or use of counterfeit, pirated or illegal
software; it will not knowingly engage in the distribution or supply or transfer
of counterfeit, pirated or illegal software; and it will not knowingly supply
any Microsoft Product to any dealer who engages in the use, manufacture,
distribution or other supply or transfer of counterfeit, pirated or illegal
software.

                       (J) ANTI-PIRACY EFFORTS. StarTek agrees to reasonably
co-operate with MICROSOFT in the investigation of counterfeit, pirated or
illegal software.

                       (K) PROTECTION OF MICROSOFT COPYRIGHTS. StarTek agrees to
report to MICROSOFT as soon as possible after it comes to StarTek's notice, any
suspected counterfeiting, piracy or other infringement of copyright in computer
programs, manuals, marketing materials, Microsoft certificates of authenticity
or other copyrighted materials owned by MICROSOFT, Microsoft Corporation and any
of its or their affiliates and/or any of its or their licensors.

5. SUB-CONTRACTING.

                  (1) TO THIRD PARTIES. StarTek shall not subcontract any of its
rights or obligations under this Agreement, with respect to the Services, except
as follows:

                            (i) StarTek may only sub-contract the Services to
such third parties as MICROSOFT shall first approve in writing on the basis that
such sub-contractor must upon request by MICROSOFT, agree in writing to
undertake the same obligations and/or abide by the same restrictions to which
StarTek is subject under Sections 4 (IPR), 7 (Year 2000 Compliance), 9
(Confidentiality), 10 (Title), Exhibit C (Insurance and Risk of Loss) and 13
(Record Keeping; Record Review). If such sub-contracting relates to the purchase
of Product Components, then StarTek may only sub-contract with a MICROSOFT
Authorised Replicator;

                                       6
<PAGE>   7

                            (ii) Neither MICROSOFT, Microsoft Corporation nor
any of its and/or their affiliates and its and/or their licensors shall have any
liability to StarTek or otherwise in the event of the alteration or termination
of any such relationship between the independent third parties concerned.
StarTek shall indemnify MICROSOFT, Microsoft Corporation and any of its and/or
their affiliates and its and/or their licensors against any claim, cost,
liability, damages, expenses or proceedings brought against or incurred by
MICROSOFT arising out of the alteration or termination of any such relationship
to which StarTek is a party;

                            (iii) In the event that StarTek has entered into a
sub-contract pursuant to Section 5(a) and Section 16(a), StarTek shall
immediately notify MICROSOFT of the termination or expiration for whatever
reason of such sub-contract, and shall at StarTek's expense recover and
repossess any stocks of Products, Product Components and other MICROSOFT
materials and goods including without limitation all replication lists and all
CD masters, CD stampers, CD serialisation files and labels, all software on
disk, CD-R masters, CD-ROM masters, glass masters, electronic files, film
masters, electronic and physical artwork files, PID files and labels, disk
masters, label masters, label art, labels, user guide masters, packaging masters
or other masters, Microsoft certificates of authenticity, Microsoft certificate
of authenticity labels, raw disks and source code in the possession or control
of such sub-contractor.

                            (iv) In the event that MICROSOFT notifies StarTek of
the termination or expiration for whatever reason of a MICROSOFT Replication
Agreement, StarTek shall immediately cease to sub-contract in respect of the
Services with the MICROSOFT Authorised Replicator in respect of which the
MICROSOFT Replication Agreement has been terminated or has expired; and StarTek
shall recover and repossess any stocks of Products, Product Components and other
MICROSOFT materials and goods including without limitation all replication lists
and all CD masters, CD stampers, CD serialisation files and labels, all software
on disk, CD-R masters, CD-ROM masters, glass masters, electronic files, film
masters, electronic and physical artwork files, PID files and labels, disk
masters, label masters, label art, labels, user guide masters, packaging masters
or other masters, Microsoft *, Microsoft * labels, raw disks and source code in
the possession or control of such MICROSOFT Authorised Replicator

                            (v) StarTek guarantees its subcontractor's
fulfillment of the applicable obligations imposed on StarTek by this Agreement;

                            (vi) StarTek shall indemnify, defend and hold
MICROSOFT harmless for all damages and/or costs of any kind, including without
limitation, those incurred by MICROSOFT and caused by a subcontractor and/or
subcontractor's failure to fulfill the applicable obligations imposed on StarTek
by this Agreement, including, but not limited to, StarTek's payment of any
monetary judgments awarded to MICROSOFT by a court of competent jurisdiction and
any costs and fees relating thereto, not paid by subcontractor, resulting from
subcontractor's unauthorized replication and/or distribution of Product(s); and

                            (vii) Upon execution of this Agreement and
thereafter prior to a subcontractor performing any Services under this
Agreement, StarTek shall provide MICROSOFT with a written certification, signed
by a StarTek officer, representing and warranting that StarTek is in compliance
with the provisions of Section 6 of this Agreement; and

                            (viii) MICROSOFT, in its reasonable discretion, will
provide an approved CD and * supplier list as seen in Exhibit F which may be
updated by MICROSOFT from time to time. If a supplier used by StarTek as a
subcontractor is removed from such list by MICROSOFT, MICROSOFT acknowledges
that StarTek may not be able to immediately discontinue use of subcontractor. In
such case, subject to other rights and obligations of enforcement as set forth
in the Agreement, MICROSOFT and StarTek will mutually agree to a transition
plan.

                  (2) RIGHTS PASS THROUGH. It is the intention of this section
that StarTek be able to subcontract, provided StarTek fully maintains quality
standards and protects MICROSOFT's property rights in MICROSOFT's Intellectual
Property and Deliverables such that, in addition to MICROSOFT's recourse to
StarTek under this Agreement, MICROSOFT shall also have rights enforceable
directly against the subcontractor. The

                                       7
<PAGE>   8

responsibility and liability of StarTek under this Agreement is not diminished
on account of any subcontract and StarTek shall be fully responsible for the
subcontractor's performance and work.

                  (3) EXPORT RESTRICTIONS. StarTek hereby agrees that in
subcontracting portions of the Services to third parties pursuant to Section
5(a) or (b) above, StarTek shall not, directly or indirectly, export or transmit
(i) any Product Component, Product and/or technical data or (ii) any Product (or
any part thereof), process, or service that is the direct product of a Product,
to (a) any countries that are subject to U.S. export restrictions (including as
of the Effective Date, but not limited to, the Federal Republic of Yugoslavia
(Serbia and Montenegro), Cuba, Iran, Iraq, Libya, North Korea, Sudan and Syria);
(b) any end-user whom StarTek knows or has reason to know will utilize such
Product Component, Product and/or technical data in the design, development or
production of nuclear, chemical or biological weapons; or (c) any other country
to which such export or transmission is restricted by the export control laws
and regulations of the United States, and any amendments thereof, without prior
written consent, if required, of the Bureau of Export Administration of the U.S.
Department of Commerce, or such other governmental entity as may have
jurisdiction over such export or transactions, unless Microsoft specifically
directs StarTek in writing to do so.

                  (4) ENFORCEMENT. StarTek agrees that it will diligently and
timely enforce all rights against or obligations of any subcontractor(s) in
order to enforce compliance with the applicable terms of this Agreement and/or
to otherwise cure a subcontractor breach.

6. REPRESENTATIONS & WARRANTIES.

                       (A) BY STARTEK. StarTek represents and warrants to
MICROSOFT as follows:

                                    a) StarTek is a corporation duly organised
                           and validly existing under the laws of * and has full
                           capacity and authority to enter into this Agreement
                           and to perform the Services required of it under this
                           Agreement;

                                    b) this Agreement has been duly and validly
                           authorised, executed and delivered on behalf of
                           StarTek and is a valid and binding agreement of
                           StarTek enforceable in accordance with its terms and
                           that neither the execution of this Agreement nor the
                           performance of the Services required of it hereunder
                           will constitute a breach of any agreement or
                           arrangement to which StarTek is a party;

                                    c) the Manufacturing, including any portion
                           done by any subcontractor as contemplated in Section
                           5, will strictly comply with all applicable laws, as
                           well as the terms and conditions of this Agreement,
                           including without limitation the Statement of Work;

                                    d) the Products (including the raw
                           materials, reproduction quality, Product Components
                           and Finished Product Unit quality) will satisfy the
                           quality workmanship standards and service levels set
                           forth in the Microsoft Website (*) and Statement of
                           Work and StarTek shall further protect MICROSOFT's
                           property rights in MICROSOFT's Intellectual Property
                           and Deliverables from unauthorized use within the
                           scope of this Agreement;

                                    e) StarTek shall at all times comply with
                           its commitments and obligations as stated in this
                           Agreement;

                                    f) StarTek's performance of Manufacturing,
                           pursuant to the rights granted under this Agreement,
                           does not infringe any third party's patent,
                           copyright, trade secret and/or any other intellectual
                           property right with respect to StarTek's replication,
                           assembly, and/or distribution processes;

                                       8
<PAGE>   9

                                    g) StarTek will, at all times relevant to
                           this Agreement, keep any and all license agreement
                           with third parties relevant to Manufacturing the
                           Products in force and in good standing;

                                    h) StarTek shall promptly replace, at no
                           charge to MICROSOFT or the Customers, any
                           non-conforming Products, and all transportation,
                           customs, and/or taxes relating thereto, if any
                           delivery of Products to MICROSOFT or Customers, or
                           any portion of it, breaches any of the warranties of
                           Section 6(a). In the event MICROSOFT determines that
                           a Product recall is necessary, StarTek shall
                           cooperate with MICROSOFT in all respects to conduct
                           such recall at StarTek's expense, provided that if
                           the recall is necessary because of a MICROSOFT error,
                           the recall on the account of that defect shall be at
                           MICROSOFT's expense, but StarTek shall still
                           cooperate with it, and in such a case, MICROSOFT
                           shall reimburse StarTek for the costs of producing
                           and distributing the replacement Products;

                                    i) that all services on its part to be
                           performed under this Agreement will be performed with
                           all reasonable skill and care by competent staff and
                           in a timely manner. In addition to the foregoing, in
                           the event that service levels are set out in any
                           Statement of Work as to any particular services,
                           StarTek undertakes to meet such service levels;

                                    j) to ensure that all information received
                           or generated through the Services (including without
                           limitation about any Products or about potential or
                           existing customers and their requirements) ("Data")
                           is captured, processed and transmitted accurately by
                           StarTek completely and in accordance with MICROSOFT's
                           instructions from time to time;

                                    k) that all Data and information collected,
                           processed, created and managed by StarTek on behalf
                           of MICROSOFT will belong exclusively to MICROSOFT.
                           StarTek agrees not to disclose, divulge, offer,
                           supply, licence, rent, exchange, re-sell or re-use
                           any such Data and information at any time in the
                           future;

                                    l) to maintain a telecommunications and
                           computer system to standards set by MICROSOFT from
                           time to time and having the functionality and
                           capacity necessary for StarTek to comply with its
                           obligations under this Agreement;

                                    m) to work with MICROSOFT to provide and
                           install all necessary interface and bridging devices
                           required to successfully connect to either the Data
                           communications network or MICROSOFT or the Data
                           communications network of a nominated third party to
                           a standard set by MICROSOFT from time to time.
                           StarTek agrees to work with MICROSOFT to establish
                           such Data connectivity such that any telephone or
                           postal transaction undertaken by StarTek on behalf of
                           MICROSOFT is immediately reflected in the main
                           MICROSOFT customer Data base;

                                    n) to fully cooperate with MICROSOFT in
                           implementing the programmes, policies, directions,
                           requests and instructions or MICROSOFT relating to
                           the services;

                                    o) to pay and discharge all royalties,
                           licence fees or other payments payable to or claimed
                           by a third party in respect of any patent or other
                           intellectual property right of that third party
                           arising from the use of the subject matter of such
                           patent or other intellectual property by StarTek or
                           by any

                                       9
<PAGE>   10

                           approved sub-contractors, suppliers or MICROSOFT
                           Authorised Replicators in performing the Services or
                           arising from the subsequent sale or supply by
                           MICROSOFT (anywhere in the world) of any Product or
                           component manufactured by StarTek or by any approved
                           sub-contractors, suppliers or MICROSOFT Authorised
                           Replicators and/or supplied by StarTek to MICROSOFT
                           and whether or not such obligation arises at the time
                           the Services are provided by StarTek or subsequently;
                           and

                       (B) The representations and warranties in Section 6(a) of
this Agreement shall continue during the term of this Agreement and if at any
time during the term of this Agreement any event occurs which would make any of
such representations or warranties untrue or inaccurate in any material respect,
StarTek shall promptly notify MICROSOFT of such event in writing and of the
facts related thereto and of any remedial action taken by StarTek in respect
thereof.

                       (C) BY MICROSOFT. MICROSOFT hereby represents and
warrants to StarTek as follows:

                                    a) MICROSOFT has the full and exclusive
                           right and power to enter into and perform according
                           to the terms of this Agreement;

                                    b) MICROSOFT has and will have, at all
                           relevant times, sufficient rights in the Products to
                           grant StarTek the rights granted in this Agreement;

                                    c) that at all times relevant to this
                           Agreement, MICROSOFT will keep any and all license
                           agreements with third parties relevant to the
                           reproduction and manufacture of the Products in force
                           and in good standing; and

                       (D) DISCLAIMER OF WARRANTY. THE WARRANTIES SET FORTH IN
SECTIONS 6(A) AND 6(B) ABOVE ARE THE ONLY WARRANTIES MADE BY THE PARTIES AND ARE
IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, OR STATUTORY, INCLUDING BUT
NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A
PARTICULAR PURPOSE WITH RESPECT TO THE PRODUCTS.

7. YEAR 2000

                       (A) YEAR 2000 COMPLIANCE In this Section 7 the expression
"Year 2000 Compliant" (and like expressions) shall mean that no operational,
financial, data transmission, communication or process is affected or
interrupted by dates prior to, during or after the Year 2000, and in particular,
but without prejudice to the generality of the foregoing that:-

                                   1)       *

                                   2)       *

                                   3)       *

                                   4)       *

                       (B)      *

                       (C)      *

                       (D)      *

                                       10

<PAGE>   11

8. INDEMNITIES.

                       (A) STARTEK INDEMNITY OBLIGATIONS. StarTek agrees to
indemnify and hold harmless MICROSOFT (and each of its directors and officers)
from and against all Claims (as hereinafter defined) directly or indirectly
arising out of or in connection with or relating to:

                                             a) any actions or omissions of
                                    StarTek in connection with the performance
                                    of the Services or any other of its duties
                                    and obligations hereunder;

                                             b) any breach of StarTek
                                    obligations, warranties or representations
                                    under or pursuant to this Agreement;

                                             c) all wages, holiday pay,
                                    employment benefit costs, redundancy costs
                                    and unfair dismissal costs and awards in
                                    respect of its employees and former
                                    employees and arising whether before or
                                    during the term of the Agreement or SOW for
                                    whatever reason or following or resulting
                                    from the termination of the Agreement or any
                                    SOW for whatever reason;

                                             d) any and all royalties, licence
                                    fees or other payments payable to or claimed
                                    by a third party in respect of any patent or
                                    other intellectual property right of that
                                    third party arising from the use of the
                                    subject matter of such patent or other
                                    intellectual property by StarTek or by any
                                    approved sub-contractors, suppliers or
                                    MICROSOFT Authorised Replicators in
                                    performing the Services or arising from the
                                    subsequent sale or supply by MICROSOFT
                                    (anywhere in the world) of any product or
                                    component manufactured by StarTek or by any
                                    approved sub-contractors, suppliers or
                                    MICROSOFT Authorised Replicators and/or
                                    supplied by StarTek to MICROSOFT, and
                                    whether or not such obligation arises at the
                                    time the Services are provided by StarTek or
                                    subsequently; and

                                             e) any Claim attributable to
                                    StarTek's and/or its approved
                                    sub-contractors', suppliers' or MICROSOFT
                                    Authorised Replicators' performance of the
                                    Services pursuant to the rights granted
                                    under this Agreement including, but not
                                    limited to, StarTek's and/or its approved
                                    sub-contractors', suppliers' or MICROSOFT
                                    Authorised Replicators' replication,
                                    manufacturing and assembly processes or any
                                    Claim by any third party that StarTek's
                                    and/or its approved sub-contractors',
                                    suppliers' or MICROSOFT Authorised
                                    Replicators' performance of the Services,
                                    pursuant to the rights granted under this
                                    Agreement, infringes such third party's
                                    patent, copyright, trade secret and/or any
                                    other intellectual property right with
                                    respect to StarTek's and/or its approved
                                    sub-contractors', suppliers' or MICROSOFT
                                    Authorised Replicators' replication,
                                    manufacturing and assembly processes.

                       (B) Council Directive of 14 February 1977 on the
approximation of the laws of the Member States relating to the safeguarding of
employees' rights in the event of transfers of undertakings, businesses or parts
of businesses (77/187/EEC) as amended by Council Directive 98/50/EC of 29 June
1998

MICROSOFT and StarTek hereby agree and acknowledge that:

                  (1) to the extent the entering into of this Agreement and
                  any/or Statement of Work hereunder or pursuant hereto, or the
                  commencement by StarTek of providing or performing the
                  Services is deemed to amount to, or results in, the transfer
                  of a business or part of a business within the meaning of the
                  Council Directive of 14 February 1977 on the approximation of
                  the laws of the Member States relating to the safeguarding of
                  employees' rights in the event of transfers of

                                       11
<PAGE>   12

                  undertakings, businesses or parts of businesses (77/187/EEC)
                  (as amended by Council Directive 98/50/EC of 29 June 1998)
                  (together and individually the "Directive") or any applicable
                  national laws or regulations implementing the same
                  ("Regulations"); and

                  (2) to the extent the termination of this Agreement and/or any
                  Statement of Work hereunder or pursuant hereto, or the
                  cessation by StarTek of the provision or the performance of
                  the Services, or the combination or centralisation of the
                  Services through one or more MICROSOFT turnkey manufacturers,
                  is deemed to amount to, or results in, the transfer of a
                  business or part of a business within the meaning of the
                  Directive and/or the Regulations:

                  then StarTek shall in such circumstances be fully liable and
                  responsible for all obligations and liabilities whatsoever
                  arising as a result of such deemed or resulting application of
                  the Directive and/or the Regulations and whether in respect of
                  any contracts of employment, employment relationships or
                  collective agreements (whether or not relating to employees of
                  MICROSOFT or another party) or pursuant to any enactments or
                  statutory provisions (or orders or regulations made
                  thereunder) relating to employees in force at any time, and
                  that StarTek shall at all times fully and effectually
                  indemnify and hold harmless MICROSOFT against all claims,
                  judgments, decrees, orders, awards, costs, liabilities and
                  expenses howsoever arising under or by virtue thereof,
                  including without limitation all wages, holiday pay,
                  employment benefit costs, redundancy costs and unfair
                  dismissal costs, and awards in respect of such, together with
                  legal or other costs, and whether arising before or during the
                  term of the Agreement or Statement of Work. This indemnity
                  will extend to all costs and expenses incurred in defending
                  any such claims or actions or complying with any such award or
                  awards of any court or tribunal of competent jurisdiction.

                       (C) MICROSOFT INDEMNITY OBLIGATIONS. MICROSOFT agrees to
indemnify StarTek from all Claims made against StarTek arising out of breach of
MICROSOFT's obligations, warranties or representations contained at Section 6(c)
(2).

                       (D) DEFINITIONS. In relation to any obligation to
indemnify undertaken in this Agreement "Claim" includes any cost, claim,
liability, proceeding, action, demand, damages and expense (including reasonable
attorney's fees and costs).

                       (E) SURVIVAL. StarTek and MICROSOFT agree that the
indemnities set forth in this Section 8 shall survive and shall be enforceable
beyond the or completion of this Agreement.

                       (F) LIMITATION ON LIABILITY. STARTEK'S TOTAL LIABILITY AS
TO MATTERS ARISING UNDER THIS AGREEMENT SHALL BE LIMITED TO *, WITH THE
EXCEPTION THAT STARTEK'S LIABILITY SHALL BE UNLIMITED AS TO: (i) ANY
INDEMNIFICATION OBLIGATION FOR PERSONAL INJURY, DEATH OR PROPERTY DAMAGE TO THE
EXTENT SUCH CLAIM IS BASED UPON STRICT LIABILITY, NEGLIGENCE, GROSS NEGLIGENCE,
INTENTIONAL ACT OR OTHER FAULT OF STARTEK OR ITS SUBCONTRACTOR(S); (ii) ANY
MATTER ARISING UNDER SECTION 8 OF THIS AGREEMENT; (iii) FOR THE COST OF ANY
RECALL INCLUDING THE COST OF PRODUCING REPLACEMENT PRODUCT(S); (iv) ANY FAILURE
TO RETURN ANY DELIVERABLES AS IS OTHERWISE PROVIDED FOR IN THIS AGREEMENT; OR
(v) ANY COPYRIGHT, PATENT, TRADEMARK OR TRADE SECRET INFRINGEMENT(S) (ALL OF THE
FOREGOING BEING COLLECTIVELY REFERRED TO AS THE "STARTEK EXCLUDED MATTERS").
MICROSOFT'S TOTAL LIABILITY AS TO MATTERS ARISING UNDER THIS AGREEMENT SHALL
ALSO BE LIMITED TO *, EXCEPT FOR ANY MATTERS ARISING UNDER SECTION 8 OF THIS
AGREEMENT. EXCEPT WITH REGARD TO STARTEK EXCLUDED MATTERS (WHICH TERM FOR THE
PURPOSES OF THIS SENTENCE SHALL NOT INCLUDE ANY LIABILITY AS TO RECALL) AND
MATTERS ARISING UNDER SECTIONS 7 and 11, NO PARTY HERETO SHALL BE LIABLE TO
ANOTHER FOR ANY INDIRECT, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES ARISING
OUT OR RELATED TO THIS AGREEMENT. THE PARTIES ACKNOWLEDGE THAT THE OTHER
PROVISIONS OF THIS AGREEMENT RELY UPON THE INCLUSION OF THIS SECTION 8(f).

                                       12
<PAGE>   13

9. CONFIDENTIALITY.

                       (A) DEFINITIONS. In this Section:

                                    1) "StarTek Confidential Information" means
                           information that StarTek designates as being
                           proprietary and/or confidential or which, under the
                           circumstances surrounding its disclosure or the
                           manner whereby it was acquired or obtained or
                           otherwise ought to be treated as proprietary or
                           confidential and includes without limitation,
                           information relating to StarTek's organisation,
                           affairs, plans, transactions, proposals, projections,
                           strategies, finances, prices, costs, accounts,
                           products, customers, suppliers (other than suppliers
                           used in the provision of the services), data systems,
                           software or activities and information received from
                           others that StarTek is obligated to treat as
                           confidential, but specifically excluding any
                           information within the definition of "MICROSOFT
                           Confidential Information" as defined below, or which
                           StarTek is obliged or required to furnish to
                           MICROSOFT pursuant to the terms of or in connection
                           with this Agreement.

                                    2) "MICROSOFT Confidential Information"
                           means information that MICROSOFT or Microsoft
                           Corporation designates as being proprietary and/or
                           confidential or which, under the circumstances
                           surrounding its disclosure or the manner whereby it
                           was acquired or obtained or otherwise ought to be
                           treated as proprietary or confidential and includes,
                           without limitation, the terms of this Agreement, *
                           and information received from others that MICROSOFT
                           and/or Microsoft Corporation are obligated to treat
                           as confidential.

                  Neither "StarTek Confidential Information" nor "MICROSOFT
                  Confidential Information" shall include that information
                  defined as StarTek Confidential Information or MICROSOFT
                  Confidential Information (as the case may be) above that: (i)
                  entered or subsequently enters the public domain without
                  breach by either party of any obligation owed to the other or
                  to Microsoft Corporation; (ii) became known to either party
                  prior to the disclosure by the other party of such information
                  to that party or that party's acquisition or obtaining
                  thereof; (iii) became known to either party from a source
                  other than the other party, other than by the breach of an
                  obligation of confidentiality owed to that other party or
                  Microsoft Corporation; (iv) is disclosed by either party to a
                  third party without restrictions on its disclosure; or (v) is
                  independently developed by either party.

                                    3) "Confidential Materials" shall mean all
                           materials and media containing or comprising
                           MICROSOFT Confidential Information or StarTek
                           Confidential Information (as the case may be), or on
                           which MICROSOFT Confidential Information or StarTek
                           Confidential Information (as the case may be) is
                           stored or resides, including without limitation
                           written or printed documents and computer disks, CDs,
                           CD-Rs, CD-ROMs, tapes or other media, masters and
                           whether machine or user readable.

                                    4) "Public Domain Information" means
                           information or know-how that can be acquired from
                           MICROSOFT or Microsoft Corporation or StarTek (as the
                           case may be), or other sources upon request by a
                           member of the general public, free of charge or for
                           the cost of copying.

                       (B) MICROSOFT RESTRICTIONS AND OBLIGATIONS. MICROSOFT
shall not disclose or permit the disclosure of any StarTek Confidential
Information or Confidential Materials to third-parties (other than an Associated
Company) for * following the date of its disclosure by StarTek to MICROSOFT or
MICROSOFT's acquisition or obtaining thereof.

                                       13
<PAGE>   14

                       (C) STARTEK RESTRICTIONS AND OBLIGATIONS. Subject to
sub-Section (d) below, StarTek shall not disclose or permit the disclosure of
any MICROSOFT Confidential Information or Confidential Materials to third
parties including, but not limited to, any Associated Company for * years
following the date of its disclosure by MICROSOFT or Microsoft Corporation to
StarTek or StarTek's acquisition or obtaining thereof.

                       (D) For the purposes of this Section 9(d) and of Section
16(a), "Associated Company" means:-

                                    a) any company which is related to MICROSOFT
                           or StarTek (as the case may be), within the meaning
                           of Section 140 of the Companies Act 1990 or which
                           would be so related if it was incorporated in
                           Ireland; or

                                    b) any person or body of persons or any
                           company, partnership, consortium or joint venture
                           related or affiliated to or controlled or managed by
                           MICROSOFT or StarTek (as the case may be) or by any
                           person or group of persons connected to any director
                           of MICROSOFT or StarTek (as the case may be) within
                           the meaning of Section 26 of the Companies Act 1990
                           or by any company which is related to MICROSOFT or
                           StarTek (as the case may be) within the meaning of
                           Section 140 of the Companies Act 1990 or which would
                           be so related if it was incorporated in Ireland.

(E)      StarTek may disclose MICROSOFT Confidential Information and/or
         Confidential Materials to any of its authorised employees or agents,
         consultants or sub-contractors authorised by MICROSOFT pursuant to
         Sections 5(a) and 16(a) who have a need to know the same for the
         purpose of this Agreement. StarTek shall procure that each such
         employee, agent, consultant or sub-contractor having access to or
         otherwise receiving any MICROSOFT Confidential Information and/or
         Confidential Materials, shall enter into confidentiality agreements in
         the form or substantially in the form set out in Exhibit F hereto in
         respect of any MICROSOFT Confidential Information and/or Confidential
         Materials that may be disclosed or released to or otherwise received by
         such employee, agent, consultant or sub-contractor. Immediately upon
         StarTek becoming aware of or suspecting any breach or threatened breach
         of any of the said confidentiality agreements StarTek shall:-

                                    a) forthwith notify MICROSOFT in writing of
                           such breach or threatened breach and give to
                           MICROSOFT such information as MICROSOFT may in its
                           sole discretion require and is reasonably available
                           to StarTek in relation to such breach or threatened
                           breach and MICROSOFT may in the name of StarTek take
                           such action at the cost and expense of MICROSOFT as
                           MICROSOFT may at its sole discretion consider
                           necessary or desirable to avoid or resist the breach
                           or threatened breach and to enforce the said
                           confidentiality agreements or any of them subject
                           only to notifying StarTek to the extent considered
                           practicable by MICROSOFT prior to taking any such
                           action; and

                                    b) do and permit to be done all things which
                           may be required to be done at the cost and expense of
                           MICROSOFT to minimise, avoid or diminish the actual
                           or potential loss to any or all of MICROSOFT and
                           Microsoft Corporation and any of its or their
                           affiliates as a result of such breach or threatened
                           breach and to enable MICROSOFT to enforce the said
                           confidentiality agreements or any of them in the name
                           of StarTek and StarTek shall not be entitled to
                           withdraw, compromise or settle any such enforcement
                           action without the prior written consent of MICROSOFT
                           save as required by the legally binding obligation
                           imposed on it by a court of final appeal and of
                           competent jurisdiction, or by a court of competent
                           jurisdiction where a stay of execution is refused
                           pending appeal.

                                       14
<PAGE>   15
                           (F) StarTek may nto reverse engineer, decompile or
disassemble any software made available to COMPANY by or acquired from MICROSOFT
or Microsoft Corporation except as expressly permitted by applicable law. In
addition, StarTek may not unlawfully copy or distribute any such software.

                           (G)      MICROSOFT RIGHTS AND REMEDIES

                                              a) StarTek shall notify MICROSOFT
                                    immediately upon discovery of any
                                    unauthorised use or disclosure of MICROSOFT
                                    Confidential Information or Confidential
                                    Materials, or any other breach of this
                                    Agreement by StarTek, and will cooperate
                                    with MICROSOFT in every reasonable way to
                                    help MICROSOFT regain possession of the
                                    MICROSOFT Confidential Information or
                                    Confidential Materials and prevent its
                                    further unauthorised use.

                                             b) StarTek shall return all
                                    originals, copies, reproductions and
                                    summaries of MICROSOFT Confidential
                                    Information or Confidential Materials (in
                                    whatever form whether tangible, electronic
                                    or other) at MICROSOFT's' request or, at
                                    MICROSOFT's option, certify destruction of
                                    the same.

                                             c) StarTek acknowledges that
                                    monetary damages may not be a sufficient
                                    remedy for unauthorised disclosure of
                                    MICROSOFT Confidential Information or
                                    Confidential Materials and that MICROSOFT
                                    shall be entitled, without waiving any other
                                    rights or remedies, to such injunctive or
                                    equitable relief as may be deemed proper by
                                    a court of competent jurisdiction.

                                             d) MICROSOFT may visit StarTek's
                                    premises, with reasonable prior notice and
                                    during normal business hours, to review
                                    StarTek's compliance with the terms of this
                                    Agreement.

                           (H)      STARTEK RIGHTS AND REMEDIES

                                             a) MICROSOFT shall notify StarTek
                                    immediately upon discovery of any
                                    unauthorised use or disclosure of StarTek
                                    Confidential Information or Confidential
                                    Materials, or any other breach of this
                                    Agreement by MICROSOFT, and will cooperate
                                    with StarTek in every reasonable way to help
                                    StarTek regain possession of the StarTek
                                    Confidential Information or Confidential
                                    Materials and prevent its further
                                    unauthorised use.

                                             b) MICROSOFT shall return all
                                    originals, copies, reproductions and
                                    summaries of StarTek Confidential
                                    Information or Confidential Materials (in
                                    whatever form whether tangible, electronic
                                    or other) at StarTek's request or, at
                                    StarTek's option, certify destruction of the
                                    same.

                                             c) MICROSOFT acknowledges that
                                    monetary damages may not be a sufficient
                                    remedy for unauthorised disclosure of
                                    StarTek Confidential Information or
                                    Confidential Materials and that StarTek
                                    shall be entitled, without waiving any other
                                    rights or remedies, to such injunctive or
                                    equitable relief as may be deemed proper by
                                    a court of competent jurisdiction.

                           (I)      MISCELLANEOUS

                                             a) All MICROSOFT Confidential
                                    Information and Confidential Materials are
                                    and shall remain the property of MICROSOFT
                                    and/or Microsoft Corporation. By disclosing
                                    MICROSOFT Confidential Information and
                                    Confidential Materials to StarTek, MICROSOFT
                                    and/or Microsoft Corporation

                                       15
<PAGE>   16

                                    do not grant any express or implied right to
                                    StarTek to or under any MICROSOFT and/or
                                    Microsoft Corporation patents, copyrights,
                                    trademarks or other intellectual property
                                    rights or trade secret information.

                                             b) All StarTek Confidential
                                    Information and Confidential Materials are
                                    and shall remain the property of StarTek. By
                                    disclosing StarTek Confidential Information
                                    and Confidential Materials to MICROSOFT,
                                    StarTek does not grant any express or
                                    implied right to MICROSOFT to or under any
                                    StarTek patents, copyrights, trademarks or
                                    other intellectual property rights or trade
                                    secret information.

                                             c) Notwithstanding the foregoing
                                    either party may disclose the terms of this
                                    Agreement to its outside legal and financial
                                    advisers in the ordinary course of its
                                    business. Either party may disclose
                                    MICROSOFT Confidential Information and/or
                                    StarTek Confidential Information and/or
                                    Confidential Materials (as the case may be)
                                    if required to do so by government or
                                    judicial order provided that:-

                                                      i) it shall have given the
                                             other party prompt written notice
                                             prior to the disclosure;

                                                      ii) it shall comply with
                                             any protective order or equivalent
                                             imposed on such disclosure, and

                                                      iii) it shall provide the
                                             other party with the option of
                                             either seeking a protective order
                                             or having such MICROSOFT
                                             Confidential Information and/or
                                             StarTek Confidential Information
                                             and/or Confidential Materials (as
                                             the case may be) made subject to
                                             the same protective order as may
                                             apply to the information of that
                                             party subject to the government or
                                             judicial order.

                                             d) StarTek undertakes that any
                                    information relating to customers of
                                    MICROSOFT, Microsoft Corporation or any of
                                    its or their affiliates, distributors,
                                    agents or resellers, that either has been or
                                    is provided to StarTek by any of the
                                    aforementioned in order to perform the
                                    services or its obligations under this
                                    Agreement, or that is otherwise acquired by
                                    StarTek whether before or after the date
                                    hereof, shall be treated as MICROSOFT
                                    Confidential Information and shall be held
                                    by StarTek in the strictest of confidence
                                    and shall not be utilised by StarTek for any
                                    purpose (including but not limited to its
                                    dissemination to or utilisation by any
                                    Associated Company of StarTek whether
                                    involved in the reselling of software and/or
                                    computer hardware products or not) other
                                    than the provision of the services.

10. TITLE

                           (A) StarTek acknowledges and agrees that
notwithstanding delivery or the passing of risk or any other provision of this
Agreement the property and title to all materials, goods and components used or
to be used in the Services:

                                             a) delivered to StarTek's Facility
                                    or to the facility of any of its approved
                                    sub-contractors (whether originating from
                                    MICROSOFT, an approved supplier or other
                                    third party) shall vest in MICROSOFT with
                                    effect from the time of delivery to
                                    StarTek's Facility or to the facility of any
                                    of its approved

                                       16
<PAGE>   17

                                    sub-contractors to the extent (if any) that
                                    MICROSOFT does not hold title to them before
                                    such time;

                                             b) created or originating at
                                    StarTek's Facility or to the facility of any
                                    of its approved sub-contractors shall vest
                                    in MICROSOFT with effect from the moment of
                                    their creation;

                           And StarTek acknowledges and agrees that neither the
                           title nor the property in any materials, goods and
                           components as aforesaid vests in or will vest in
                           StarTek or in any of its approved sub-contractors,
                           notwithstanding that MICROSOFT shall have no
                           obligation to pay StarTek's approved sub-contractors,
                           and StarTek shall be solely liable and responsible to
                           its approved sub-contractors for payment, for such
                           materials, goods and components delivered to or
                           created or originating at StarTek's approved
                           sub-contractors' facilities.

                           (B) For the avoidance of doubt, the property and
title in each unit of finished Microsoft Products delivered to or manufactured
by StarTek and/or any of its approved sub-contractors shall be and remain vested
in MICROSOFT and shall not at any time pass to StarTek.

                           (C) StarTek shall not create, or permit, suffer or
allow to arise, over or in relation to any unit of Microsoft Products or any
materials, goods or components used or to be used in the Services any charge,
lien, encumbrance or other security interest of whatever nature.

                           (D) StarTek shall store all materials, goods and
components used or to be used in the Services as well as finished Microsoft
Products such that they remain at all times separately identifiable as the
property of MICROSOFT and StarTek shall return any and all such materials,
goods, components and finished Microsoft Products to MICROSOFT on request.

                           (E) StarTek hereby grants an irrevocable right and
licence to MICROSOFT, its servants and agents to enter with or without notice
upon all or any of its premises with or without vehicles during normal business
hours for the purposes of verifying that the provisions of this Section are
being complied with and/or taking possession of any and all such materials,
goods, components, and finished Microsoft Products and this provision shall
continue in force notwithstanding termination of this Agreement howsoever
caused.

11. RISK OF LOSS.

                           (A) StarTek shall assume the risk of loss or damage
to materials and goods which are the subject of this Agreement, or the product
of any Services, including but not limited to raw materials, components and
finished goods as follows: StarTek risk for incoming materials, goods and
components shall commence with effect from the earlier of the moment of their
delivery to or creation at StarTek's Facility or the authorised locations of all
StarTek's approved sub-contractors, suppliers and MICROSOFT Authorised
Replicators engaged by StarTek. Nothing herein shall prevent StarTek and the
approved sub-contractors, suppliers and/or the Authorised Replicators which
StarTek engages allocating such risk between them pursuant to the transfer of
risk terms contained in any agreement entered into between them, provided
however that StarTek shall assume sole responsibility for risk of loss at the
latest at the moment of the delivery of materials, goods or components to
StarTek's Facility. StarTek's responsibility for risk of loss shall continue
through manufacture, assembly, storage and shipment of finished goods. StarTek's
responsibility for risk of loss shall terminate upon the receipt by StarTek by
EDI from the MICROSOFT turnkey warehouser and/or distributor, or other recipient
pursuant to MICROSOFT directions, to which StarTek has shipped finished goods of
confirmation of receipt of the finished goods. StarTek shall remain responsible
for adequately packing the finished goods and shipping them to the MICROSOFT
turnkey warehouser and/or distributor or other recipients pursuant to
MICROSOFT's directions. In the event of loss or damage to any of the goods for
which StarTek assumes risk of loss, StarTek shall, or shall procure that its
insurers shall indemnify MICROSOFT for the value of goods as follows:

                                       17
<PAGE>   18

                                             (A) for raw materials and goods in
                                    the course of manufacture owned by
                                    MICROSOFT, MICROSOFT's * plus any or all *;

                                             (B) for finished goods, MICROSOFT *
                                    for such goods to the extent that MICROSOFT
                                    receives orders for such finished goods that
                                    would otherwise have been fulfilled through
                                    the Services or, where such finished goods
                                    are excess inventory owned by MICROSOFT, the
                                    cost of goods sold;

                                             (C) for all other property owned by
                                    MICROSOFT, the current *.

                           (B) To the extent that any loss to MICROSOFT owned
property or inventories is covered by insurance maintained by StarTek, MICROSOFT
shall be permitted to participate in the adjustment of the loss and shall be
made loss payee on StarTek's insurance to the extent of its interest in the
lost, damaged or destroyed property. StarTek shall and shall procure that its
insurers shall waive all rights of subrogation against MICROSOFT in connection
with any payment made for loss or damage to MICROSOFT owned property.

                           (C) ON PREMISES RISK. StarTek shall be responsible
for all risk of loss or damage to all MICROSOFT property while located at
StarTek's or its subcontractor's facilities. StarTek shall be responsible for
the full amount of the loss or damage and shall reimburse MICROSOFT for such
loss or damage. Reimburseable amount for any loss or damage shall be as set
forth in Section 11(d) below.

                           (D) LIABILITY FOR THEFT, PILFERAGE, SHRINKAGE, ETC.
Notwithstanding the provisions of Section 10 (Title) and the foregoing
provisions of this Section 11, StarTek shall be fully liable to MICROSOFT for
the theft, pilferage, shrinkage or otherwise unexplained disappearance of any
and all Microsoft Products, Microsoft certificates of authenticity, CDs, discs
and other finished products whilst in its possession or under its control or
management during the period that StarTek is responsible for same. This period
runs from the time StarTek assumes risk of loss pursuant to this Section 11
until the documented delivery to and the documented receipt by or on behalf of
the MICROSOFT turnkey warehouser and/or distributor or other recipient as
designated by MICROSOFT. For the avoidance of doubt, this period covers the time
during which any of the aforementioned items are in the possession or under the
control or management of any of StarTek's approved sub-contractors, suppliers or
MICROSOFT Authorised Replicators engaged by StarTek. In the event that any of
the aforesaid items are stolen, lost or otherwise unaccounted for, StarTek
agrees to pay to MICROSOFT forthwith on demand the Microsoft distributor price
therefor (or, in the case of a Microsoft *.

                           (E) The foregoing is the best estimate of the parties
as to the likely loss and damage that MICROSOFT will suffer as a result of
theft, pilferage, shrinkage or otherwise unexplained disappearance of all
Microsoft Products, Microsoft certificates of authenticity, CDs, discs or other
finished products as aforesaid whilst in the possession, control or management
of StarTek.

                           (F) NOTICE OF LOSS - Upon discovery of the theft,
pilferage, shrinkage or otherwise unexplained disappearance of any and all
Microsoft Products (including components of Microsoft Products), Microsoft
certificates of authenticity, Microsoft certificate of authenticity labels, CDs,
CD masters, CD stampers, CD serialisation files, film, film masters, electronic
and physical artwork files, discs, disc masters, label masters, label art,
labels, user guides, user guide masters, packaging masters or other masters or
other products and finished products *, whilst in its possession or under its
control or management as aforesaid, StarTek shall as soon as reasonably
practical and in any event not more than * following discovery, notify MICROSOFT
of such loss along with sufficient details to enable MICROSOFT to make a
reasonable investigation of any loss involving the aforesaid items or other
MICROSOFT property.

                           (G) For the avoidance of doubt, the obligation of
StarTek under Section 11(d) to pay MICROSOFT * for damaged Microsoft Products
(including raw materials and components thereof) shall not apply

                                       18
<PAGE>   19

where such items are damaged during the course of or as a result of the
provision of the Services PROVIDED ALWAYS that StarTek physically accounts for
all such damaged Microsoft Products (including raw materials and components
thereof) and for all Microsoft certificates of authenticity, CDs, discs, other
finished products which are damaged whilst in its possession or under its
control or management, to the satisfaction of MICROSOFT including where
necessary verified evidence of destruction.

12. TERM AND TERMINATION.

                           (A) DURATION. The term of this Agreement shall
commence on the Effective Date and terminate on * (the "Initial Term") unless
terminated earlier as provided below. In the event that either party wishes to
continue this Agreement for a further period of * beyond the Initial Term, such
party shall * give written notice to this effect to the other party. The other
party may (and will not be obliged to) agree to such an extension of this
Agreement on receipt of such notice. In the event that neither party gives such
notice, or either party does not agree to an extension as outlined, this
Agreement shall terminate on the expiry of the Initial Term, unless terminated
earlier as provided below.

                           (B) EARLY TERMINATION AND DEFAULT. MICROSOFT may
terminate this Agreement immediately upon notice if StarTek: (i) fails to
strictly comply with Sections 4 and/or 9 of this Agreement, (ii) makes or
attempts to make an assignment in violation of Section 16(a) of this Agreement,
or (iii) experiences an Insolvency Event of Default, as defined below. In
addition to the foregoing, MICROSOFT may terminate this Agreement without cause
with * notice in writing. The rights and remedies provided herein to the parties
shall not be exclusive and are in addition to any other rights and remedies
provided by law. In the event a non-defaulting party in its discretion elects
not to terminate this Agreement, such election shall not be a waiver of any
claims of that party for a default(s). Further, the non-defaulting party may
elect to leave this Agreement in full force and effect and to institute legal
action against the defaulting party for specific performance and/or damages
suffered by such party as a result of the default(s). For purposes of this
Agreement, an "Insolvency Event of Default" shall be deemed to have occurred in
the event the applicable party fails to formally dismiss the Insolvency Event of
Default within * after commencement of any of the following proceedings: (x) any
party admits in writing its inability to pay its debts generally or makes a
general assignment for the benefit of creditors; (y) any affirmative act of
insolvency by any party or the filing by or against any party of any petition or
action under any bankruptcy, reorganization, insolvency arrangement,
liquidation, dissolution or moratorium law, or any other law or laws for the
relief of, or relating to, debtors; or (z) the subjection of a material part of
any party's property to any levy, seizure, assignment or sale for or by any
creditor, third party or governmental agency.

Notwithstanding the foregoing, MICROSOFT may, at its sole discretion,
immediately terminate this Agreement if, due to StarTek's lack of diligence,
StarTek engages in or permits its subcontractor(s) to engage in the unauthorized
replication and/or distribution of Product(s). StarTek will diligently attempt
to prevent any unauthorized replication and/or distribution of Product(s) by
StarTek employees or any subcontractor and will cooperate fully with MICROSOFT
to that end. MICROSOFT may, at its sole discretion, immediately terminate
StarTek's right to subcontract the replication and/or assembly of Product(s), in
accordance with Section 5 of this Agreement, if MICROSOFT determines that
StarTek's subcontractor is or has been involved in the unauthorized replication
and/or distribution of Product(s) or any third party products.

In addition, MICROSOFT may terminate this Agreement by notice in writing to
StarTek if StarTek shall change its organisation or methods of doing business so
as in MICROSOFT's sole opinion to be able less effectively to carry out its
duties hereunder or if there is a change of control of StarTek. For the purposes
of this Agreement an entity is "controlled" by another if that other either
directly or through its control of another company or legal entity: (1) holds
the majority of voting rights in it; (2) is a member of it and has the right to
appoint or remove a majority of its board of directors; or (3) is a member of it
and controls alone, under an agreement with other shareholders or members, the
majority of the voting rights in it.

                           (C) HIERARCHY. In the event that MICROSOFT is
entitled to terminate this Agreement pursuant to any of the provisions of
sub-Sections (a) or (b) above, MICROSOFT shall be entitled (but not required) to
terminate all or any Statements of Work and/or the Agreement as it chooses.
Termination of the

                                       19
<PAGE>   20

Master Agreement shall automatically terminate all Statements of Work.
Termination of all or any Statements of Work shall not of itself terminate the
Agreement.

                           (D) RIGHTS UPON TERMINATION OR EXPIRATION. Upon the
termination or expiration of this Agreement:

                           (E) MICROSOFT shall have the right to recover and
repossess any stocks of Microsoft Products or other MICROSOFT materials, goods,
components including without limitation all replication lists and all
replicating kits, CD masters, CD stampers, CD serialisation files and labels,
all software on disk, CD-R masters, CD-ROM masters, glass masters, electronic
files, film masters, electronic and physical artwork files, PID files and
labels, disk masters, label masters, label art, labels, user guide masters,
packaging masters or other masters, Microsoft certificates of authenticity,
Microsoft certificate of authenticity labels, raw disks and source code in
StarTek's possession or under its control, including all Microsoft Products and
other Microsoft materials, goods and components as aforesaid in the possession
or under the control of StarTek's approved sub-contractor;

                           (F) STARTEK will return to MICROSOFT upon demand all
Data and any price lists, literature, manuals and any other material supplied or
owned by MICROSOFT which StarTek or its approved sub-contractors may have in its
or their possession or under its or their control and whether in paper,
electronic or other form;

                           (G) STARTEK will, and will procure that its approved
sub-contractors will, destroy and expunge from its or their computers any and
all MICROSOFT materials, goods, components, software (including without
limitation replicating kits, CD masters, CD stampers, CD serialisation files and
labels, all software on disk, CD-R masters, CD-ROM masters, glass masters,
electronic files, film masters, electronic and physical artwork files, PID files
and labels, disk masters, label masters, label art, labels, user guide masters,
packaging masters or other masters, raw disks, source code and the like) which
are held in electronic form and shall certify in writing under the hand of an
authorised officer of StarTek that same has been done.

                           (H) MICROSOFT shall not be liable to make or pay any
compensation to StarTek or its approved sub-contractors for loss of profits,
goodwill, or otherwise, arising as a result of the termination of this
Agreement;

                           (I) STARTEK shall remove and discontinue the use of
all signs, stationery, advertising and other material that would make it appear
to the public that StarTek is still providing services in relation to Microsoft
Products; and

                           (J) STARTEK shall cease, and shall procure that its
approved sub-contractors shall cease, to use the tradenames, trademarks, logos
or symbols owned by MICROSOFT or Microsoft Corporation or any of its or their
affiliates and/or any of its or their licensors.

                           (K) STARTEK shall co-operate with MICROSOFT to ensure
that there is an orderly and expeditious winding down of all Services then being
performed by StarTek and/or its approved sub-contractors, and where MICROSOFT
has arranged for such Services to be performed by another party, that there be
an orderly and expeditious transfer and transition to such third party.

                           (L) EFFECT OF DEFAULT. If there is a Default, the
parties shall have all rights and remedies provided in this Agreement or
otherwise available under law as limited by this Agreement.

                           (M) SURVIVAL. Sections 2, 3, 4, 5, 6, 7, 8, 9, 10,
11, 12 and 13 shall survive termination or expiration of this Agreement.

                           (N) ACCRUED RIGHTS. Any termination of this Agreement
by any party shall be without prejudice to any other rights or remedies that
party might be entitled to hereunder or at law and shall not effect any accrued
rights or liabilities of either party nor the coming into or continuance in
force of any provision

                                       20
<PAGE>   21

hereof which is expressly or by implication intended to come into or continue in
force on or after such termination including without prejudice to the generality
of the foregoing, the provisions of Sections 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12
and 13 which shall survive any termination of this Agreement.

13. RECORD KEEPING, RECORD REVIEW, ETC

                           (A) GENERAL. The provisions of this Section 13 are
subject to any detailed provisions relating to records, review, reporting,
inspection and audit in any executed and/or signed Statement of Work.

                           (B) RECORD KEEPING REQUIREMENTS.

                                             a) RECORD KEEPING REQUIREMENTS
                                    During the term of this Agreement, StarTek
                                    agrees to keep all usual and proper books of
                                    account and all usual and proper entries
                                    relating to the Services and StarTek's
                                    performance of this Agreement and to
                                    maintain them for a minimum period of * from
                                    the date they are created. Such records,
                                    books of account, and entries shall be kept
                                    in accordance with generally accepted
                                    accounting principles.

                                             b) FINANCIAL STATEMENTS StarTek
                                    shall provide MICROSOFT with quarterly
                                    Financial Statements within * after the end
                                    of each calendar quarter. Furthermore,
                                    within * of the financial year end of
                                    StarTek, StarTek shall furnish MICROSOFT
                                    with a complete copy of its Audited Accounts
                                    for such financial year.

                           In this Section 13 "Financial Statement" shall mean a
                           Balance Sheet and Profit & Loss Account both made up
                           as of the last day of the calendar quarter, together
                           with a Cash Flow Statement for the calendar quarter
                           in question and the calendar year to date, duly
                           prepared in accordance with US Generally Accepted
                           Accounting Principles ("US GAAP"). Any deviation from
                           US GAAP in the quarterly Financial Statements must be
                           clearly noted.

                           In this Section 13 "Audited Accounts" shall mean the
                           Balance Sheet, Profit & Loss Account, both made up as
                           of the last day of the financial year, together with
                           a Cash Flow Statement for the financial year in
                           question duly prepared in accordance with US GAAP.

                           (C) AUDIT. MICROSOFT may cause an audit and/or
inspection and/or review to be made of the applicable StarTek records, books of
account and entries at any warehouse or storage location of StarTek or any other
location from which StarTek is performing the Services in order to verify
StarTek's compliance with the terms of this Agreement and to verify statements
issued by StarTek at any time during the term of this Agreement and for a period
of * thereafter. Any such audit shall be made by an independent qualified
accountant selected by MICROSOFT (other than on a contingent fee basis). Any
such inspection shall be made by MICROSOFT or a third party designated by
MICROSOFT. Any audit and/or inspection shall be conducted during regular
business hours at the relevant StarTek location with * prior notice (no such
notice shall be required where MICROSOFT suspects that there has been a breach
of security). StarTek agrees to provide MICROSOFT's designated audit or
inspection team access to relevant MICROSOFT related StarTek records, books of
account and entries and to all warehouse and storage locations of StarTek and
all other locations from which StarTek is performing the Services. Any such
audit shall be paid for by MICROSOFT unless material discrepancies are
disclosed. "Material" shall mean * of the transactions (costs borne by or income
due to MICROSOFT) within the audit period. IF MATERIAL DISCREPANCIES ARE
DISCLOSED:

(1)      STARTEK AGREES TO REIMBURSE MICROSOFT FOR ALL OVER-CHARGED AMOUNTS THAT
         ARE DISCLOSED PLUS INTEREST ON SUCH AMOUNTS ON A DAY TO DAY BASIS (AS
         WELL AFTER AS BEFORE ANY JUDGMENT) FROM THE DATE THAT THE COST WAS
         INCURRED AND CHARGED TO MICROSOFT OR THE INCOME PAID TO MICROSOFT, TO
         THE

                                       21
<PAGE>   22

         DATE OF ACTUAL PAYMENT (BOTH DATES INCLUSIVE) AT THE RATE OF * (OR SUCH
         OTHER DUBLIN CLEARING BANK AS MICROSOFT MAY NOMINATE) FROM TIME TO TIME
         IN FORCE (OR IF THERE IS NO SUCH RATE, THE NEAREST EQUIVALENT RATE AS
         DETERMINED BY MICROSOFT COMPOUNDED QUARTERLY) AND IN SUCH CIRCUMSTANCES
         STARTEK ALSO AGREES TO PAY THE COSTS ASSOCIATED WITH THE AUDIT; AND

(2)      MICROSOFT AGREES TO REIMBURSE STARTEK FOR ALL UNDER-CHARGED AMOUNTS
         THAT ARE DISCLOSED PLUS INTEREST ON SUCH AMOUNTS ON A DAY TO DAY BASIS
         (AS WELL AFTER AS BEFORE ANY JUDGMENT) FROM THE DATE THAT THE COST WAS
         INCURRED AND CHARGED TO MICROSOFT OR THE INCOME PAID TO MICROSOFT, TO
         THE DATE OF ACTUAL PAYMENT (BOTH DATES INCLUSIVE) AT THE RATE OF * (OR
         SUCH OTHER DUBLIN CLEARING BANK AS MICROSOFT MAY NOMINATE) FROM TIME TO
         TIME IN FORCE (OR IF THERE IS NO SUCH RATE, THE NEAREST EQUIVALENT RATE
         AS DETERMINED BY MICROSOFT COMPOUNDED QUARTERLY) AND IN SUCH
         CIRCUMSTANCES MICROSOFT ALSO AGREES TO PAY THE COSTS ASSOCIATED WITH
         THE AUDIT.

The foregoing is the best estimate of the parties as to the likely loss and
damage that MICROSOFT will suffer as a result of such material discrepancies.
StarTek shall procure the right for MICROSOFT to carry out audits and/or
inspections of the facilities of StarTek's sub-contractors on terms equivalent
to those set out in this Section 13.

                           (D) RECORD REVIEW

                                             a) RELEVANT RECORDS. Where
                                    MICROSOFT causes a review of StarTek's
                                    records , books of account and entries to be
                                    made, then without prejudice to the
                                    generality of the information and records
                                    that MICROSOFT may require from StarTek
                                    pursuant to this Section 13:

                           (i) where StarTek bills MICROSOFT on a PRICE PER UNIT
                           OR PRICE PER ACTIVITY, StarTek shall provide copies
                           of shipping, production or other relevant records to
                           support invoices and copies of third party invoices
                           to support price adjustments based on changes in the
                           cost of third party materials and services including,
                           without limitation, paper, media, packaging
                           materials, postage and freight; StarTek shall not be
                           obligated, however, to provide any internal
                           documentation on StarTek's costs or returns related
                           to such invoices;

                           ii) where StarTek bills MICROSOFT a SERVICE FEE, as
                           opposed to a price per unit or per activity, StarTek
                           shall make available to MICROSOFT any and all
                           supporting materials, records and documentation
                           relevant to such service fee.

                                             b) REVIEW PROCESS. Any record
                                    review conducted pursuant to this Section 13
                                    shall be made by an independent qualified
                                    accountant selected by MICROSOFT (other than
                                    on a contingent fee basis) at StarTek's
                                    office or such other reasonable location as
                                    MICROSOFT may request. If accounting
                                    discrepancies, inconsistencies or errors in
                                    statements issued by StarTek are disclosed
                                    as a result of a record review, StarTek
                                    agrees (without prejudice to StarTek's
                                    obligations pursuant to this Section 13) to
                                    implement and/or require outside contractors
                                    to implement promptly agreed-upon corrective
                                    action. Nothing herein shall preclude
                                    MICROSOFT from exercising any other rights
                                    or remedies it has under law or other
                                    provisions of this Agreement.

                           (E) FACILITY INSPECTIONS. MICROSOFT may cause an
inspection to be made with * prior notice (no such notice shall be required
where MICROSOFT suspects that there has been a breach of security) of any
Facility to verify that StarTek is providing the Services in compliance with the
terms of this Agreement. Any inspection conducted pursuant to this Section 13
shall be conducted during regular business hours at the Facility. StarTek agrees
to provide MICROSOFT's designated inspection team access to all relevant
records, books of account and entries and the Facility. If material
discrepancies or departures from the provisions of this Agreement are disclosed,
StarTek agrees to implement promptly agreed-upon corrective action. Nothing
herein shall preclude MICROSOFT from exercising any other rights or remedies it
has under law or other provisions of this Agreement.

                                       22
<PAGE>   23

14. NOTICES AND PRINCIPAL CONTACTS.

         All notices, authorizations, and requests in connection with this
Agreement shall be deemed given on the day they are sent by air express courier,
charges prepaid; and addressed as follows:

    STARTEK:               StarTek Inc.
                           Attn: Mike Morgan
                           1250 H St.
                           Greeley, CO 80631
    Telephone:             970-346-5303
    Fax:                   970-353-7652

    With a copy to:        StarTek General Counsel
                           Blair Lockwood
                           Otten, Johnson, Robinson, Neff and Ragonetti, PC
                           950 Seventeenth Street,
                           Suite 1600
                           Denver
                           Colorado 80202

    Telephone:             303 825 8400
    Fax:                   303 825 6525

    MICROSOFT:             Microsoft  European Operations Centre
                           Blackthorn Road
                           Sandyford Industrial Estate
                           Dublin 18   Ireland
                           Attn:  *
    Telephone:             353 1 706 4149
    Fax:                   353 1 706 4294

    With a copy to:        Law & Corporate Affairs
                           Microsoft Corporation
                           Microsoft Europe Services
                           Tour Pacific
                           92977 Paris La Defense Cedex - France
                           Attn: Steven D. McLamb
    Telephone:             33 01 46 35 10 28
    Fax:                   33 01 46 35 10 32

or such other person or address as each party, respectively, so designates by
written notice to the other parties.

15. ENTIRE AGREEMENT AND MODIFICATIONS.

                  (1) ENTIRE AGREEMENT. This Agreement is the entire agreement
between the parties relating to its subject matter and supersedes and cancels
any previous or existing agreement or other arrangement between MICROSOFT and
StarTek. Any statements or representations or agreement made by either party
shall not be binding on that party unless contained in writing and signed by an
authorised representative of that party.

                  (2) STATEMENT OF WORK. The Statement of Work may be modified
as follows: each modification must be approved by MICROSOFT and StarTek, and
such approval must be documented with a confirming e-mail or other written
communication between authorized representatives of the two parties. In
addition, if MICROSOFT deems it necessary and appropriate, it shall prepare on a
* basis an updated version of the

                                       23
<PAGE>   24

Statement of Work incorporating all modifications made since the prior update
and clearly setting forth the "Date of Revision" on the front page. MICROSOFT
shall circulate each such update to StarTek. The most current revised version of
the Statement of Work that has been circulated in this manner to the parties,
together with subsequent modifications documented pursuant to this Section 15(b)
shall constitute the Statement of Work for the purposes of this Agreement.
StarTek shall maintain and make available to MICROSOFT upon request copies of
all of its documentation regarding modifications to the Statement of Work. For
purposes of this Agreement, references to Statement of Work includes any agreed
modification even if prior to the quarterly incorporation of such changes.

                  (3) AMENDMENT. This Agreement may be amended only in writing
signed by authorized representatives of both parties. Notwithstanding the
foregoing, MICROSOFT reserves the right to change, by * prior notice to StarTek,
any policies of MICROSOFT.

                  (4) OTHER. Except as provided in this Section 15, the
provisions of this Agreement may be modified only by written instrument signed
by duly authorized representatives of MICROSOFT and StarTek.

16. GENERAL.

                  (1) PROHIBITION AGAINST ASSIGNMENT. Except as expressly
provided in this Section 16(a), no party may assign its rights or obligations
under this Agreement (by actual assignment or by operation of law, including
without limitation through a merger, consolidation, exchange of shares, or sale
or other disposition of assets, including disposition on dissolution), without
the prior written consent of the other party, which consent shall not be
unreasonably withheld. MICROSOFT may, however, assign this Agreement to a
MICROSOFT subsidiary without the consent of StarTek. For the avoidance of doubt,
for the purposes of this Section 16(a) "subsidiary" means any company in which
Microsoft Corporation holds or controls directly or indirectly 51% of the issued
share capital or voting rights. Notwithstanding the foregoing, this is a
contract for personal services and MICROSOFT relies upon the qualifications,
reputation and expertise of StarTek to perform all obligations hereunder. In
particular, MICROSOFT relies upon StarTek's history of performance over more
than * of operation,

                  (2) GOVERNING LAW AND JURISDICTION. This Agreement shall be
governed by and construed in accordance with the laws of Ireland and StarTek
hereby agrees for the benefit of MICROSOFT and without prejudice to MICROSOFT's
right to take proceedings in relation hereto before any other court of competent
jurisdiction that the courts of Ireland shall have jurisdiction to hear and
determine and suit, action or proceedings that may arise out of or in connection
with this Agreement and for such purposes StarTek hereby irrevocably submits to
the jurisdiction of such courts. StarTek hereby irrevocably authorises and
appoints JOHN DOCKRELL OF DOCKRELL FARRELL SOLICITORS, EMBASSY HOUSE, HERBERT
PARK LANE, BALLSBRIDGE, DUBLIN 4 (or such other person resident in Ireland as it
may by notice to MICROSOFT substitute) (the "Process Agent") to accept service
of all legal process arising out of or in connection with this Agreement and
service on the Process Agent (or such substitute as aforesaid) shall be deemed
service on StarTek. StarTek agrees that failure by its Process Agent to notify
it of the process will not invalidate the proceedings concerned.

                  (3) MICROSOFT CORPORATION, AFFILIATES - THIRD PARTY
BENEFICIARY. StarTek acknowledges and agrees that the benefit of certain of the
provisions of this Agreement are expressed to be for not only MICROSOFT but also
for Microsoft Corporation, affiliates of Microsoft Corporation, licensors of
Microsoft Corporation and/or MICROSOFT and any of its of their officers or
directors. StarTek further acknowledges that each and any of the foregoing shall
be entitled, in its or their own right, to require by StarTek the due
performance of each such provision as aforesaid and to this end that MICROSOFT
is entering into this Agreement not only in its own right, but also as trustee
and agent for each of Microsoft Corporation, its affiliates, licensors of
Microsoft Corporation and/or MICROSOFT and any of its or their officers or
directors.

                  (4) NO PARTNERSHIP/JOINT VENTURE/AGENCY/FRANCHISE. This
Agreement shall not be construed as creating a partnership, joint venture,
employer-employee or agency relationship or as granting a franchise.

                  (5) SEVERABILITY. If any provision of this Agreement shall be
held by a court of competent jurisdiction to be illegal, invalid or
unenforceable, the remaining provisions shall remain in full force and effect.

                                       24
<PAGE>   25

                  (6) ATTORNEYS' FEES. If any party employs attorneys to enforce
any rights arising out of or relating to Agreement, the prevailing party shall
be entitled to recover its reasonable attorneys' fees, costs and other expenses.

                  (7) WAIVER. No waiver of any breach of any provision of this
Agreement shall constitute a waiver of any prior, concurrent or subsequent
breach of the same or any other provisions hereof, and no waiver shall be
effective unless made in writing and signed by an authorized representative of
the waiving party.

                  (8) SECTION HEADINGS. The Section headings used in this
Agreement are intended for convenience only and shall not be deemed to supersede
or modify any provisions.

                  (9) GOVERNMENTAL APPROVALS. Each party shall, at its own
expense, obtain and arrange for the maintenance in full force and effect of any
and all governmental approvals, consents, licenses, authorizations,
declarations, filings, and registrations as may be necessary or advisable for
the performance of all of the terms and conditions of this Agreement.

                  (10) FORCE MAJEURE.

                                    a) Except as otherwise provided in this
                           Section 16(j), neither party shall be in default by
                           reason of any failure in performance of this
                           Agreement, if such failure arises out of causes
                           beyond the control and without the fault or
                           negligence of the involving party including, but not
                           restricted to, acts of God, acts of the Government,
                           fires, floods, epidemics, quarantine restrictions,
                           strikes, lock-outs, freight embargoes and unusually
                           severe weather. This Section shall also apply to
                           StarTek's contractors where a contractor's failure
                           arises out of the same causes, except insofar as
                           StarTek could have reasonably been expected to obtain
                           contractor supply from alternate sources.

                                    b) StarTek shall give a written notice to
                           MICROSOFT within * after StarTek becomes aware of any
                           circumstances or event which may reasonably be
                           anticipated to cause or constitute, or which
                           constitute a force majeure as described in Section
                           16(j)(1), above. Such notice shall contain a detailed
                           description of the delay and of the affected portion
                           of the Agreement. Within a further * after such
                           notice, StarTek shall deliver a detailed written
                           description of the work-around plan, alternative
                           sources, and any other reasonable means that StarTek
                           shall, at its own cost, use to prevent such further
                           delay.

                                    c) If the delivery of any Products shall be
                           delayed by reason of force majeure for more than *
                           beyond when delivery was scheduled, MICROSOFT may
                           upon written notice to StarTek with respect to the
                           undelivered Products, either terminate any or all
                           this Agreement hereunder. In the event of such
                           termination, the parties shall comply with their
                           obligations as specified in Section 12.

                  (11) EXHIBIT(S). The following exhibits, as amended from time
to time, are incorporated into this Agreement by this reference ("Exhibit(s)"):

<TABLE>
<CAPTION>
                  EXHIBIT              DESCRIPTION
<S>                                    <C>
                  A                    Statement of Work
                  B                    Price and Payment Terms
                  C                    Insurance
                  D                    Required Tax Information
                  E                    Approved Subcontractor List
</TABLE>

                                       25
<PAGE>   26

All references to the "Agreement" are references to this Agreement and all
Exhibits, all as amended from time to time. To the extent that any provision
contained in any Exhibit is inconsistent or conflicts with this Agreement
exclusive of the Exhibits, the provisions of this Agreement (exclusive of the
Exhibits) shall control.

                  (12) PRESS RELEASES/PUBLICITY. StarTek shall not issue any new
press releases or publicity that may relate or refer to this Agreement. Any
press statements shall only be released by joint agreement of the parties,
except as legally required by the SEC or NYSE. StarTek shall not use the name
"Microsoft" or "Microsoft Corporation" in any advertisements. StarTek may,
however, with the prior written consent of MICROSOFT, use the name "Microsoft
Corporation" in brochures, written response to requests for client lists as part
of requests for proposals, requests for information, etc. StarTek may also use
the name "Microsoft" or "Microsoft Corporation" in verbal client presentations.

                  (13) INSURANCE. Prior to the commencement of the Services to
be performed hereunder and throughout the entire period of performance by
StarTek, StarTek shall procure and maintain the insurance coverage set forth in
Exhibit C. Such insurance shall be in a form and with insurers acceptable to
MICROSOFT, and shall comply with the minimum requirements set forth in Exhibit
C.

IN WITNESS WHEREOF, the parties have executed this Agreement as of the date set
forth above. All signed copies of this Agreement shall be deemed originals.

MICROSOFT IRELAND OPERATIONS LIMITED    STARTEK INC.

/s/ Kevin Dillon                        /s/ Michael W. Morgan
--------------------------------------  ----------------------------------------
By                                      By

Kevin Dillon                            Michael W. Morgan
--------------------------------------  ----------------------------------------
Name (Print)                            Name (Print)

General Manager                         President and Chief Executive Officer
--------------------------------------  ----------------------------------------
Title                                   Title

June 10, 1999                           June 10, 1999
--------------------------------------  ----------------------------------------
Date                                    Date

                                       26
<PAGE>   27

                                    EXHIBIT A

                          STARTEK EUROPE, INC. TURNKEY

                                STATEMENT OF WORK

                                FEBRUARY 3, 1999

                                       27
<PAGE>   28

                                    EXHIBIT A

                  STARTEK EUROPE MFG. TURNKEY STATEMENT OF WORK

For purposes of this Exhibit, "MS" shall mean Microsoft Ireland Operations
Limited and "Company" shall mean StarTek Europe, Inc.. All other capitalized
terms not otherwise defined in this Exhibit shall have the same meaning as set
forth in the Agreement to which this is an Exhibit.

1.       GENERAL:

         1.1      Purpose and Requirement Scope:

                  This document describes the requirements that Company must
                  meet as a manufacturer and service provider to MS. The general
                  requirements under this agreement are:

                  1.1.1    Source and procure raw material in accordance with MS
                           specifications.

                  1.1.2    Build finished package product in accordance with MS
                           specifications in the quantities ordered by MS
                           pursuant to a Purchase Order.

                  1.1.3    Make Finished Product Units available to a MS
                           designated distribution center.

                  1.1.4    Provide information regarding production and delivery
                           as required.

2.       SCOPE OF BUSINESS:

         2.1      MS MAY ELECT TO SPLIT THE BOOK OF BUSINESS BETWEEN TWO OR MORE
                  COMPANIES.

3.       FORECASTS:

         3.1      * Rolling Forecast:
                  MS will provide a * rolling forecast for * for all Products
                  anticipated to be built by Company. This forecast may be used
                  by Company at Company's discretion for planning and procuring
                  raw materials and Company relies on such forecast entirely at
                  its own risk. MS may change the forecast up to the issuance of
                  a purchase order with no penalty or responsibility for any raw
                  materials, Product Components, or Product acquired/built to
                  such forecast.

         3.2      Manufacturing Systems:
                  Company shall perform procurement, scheduling and
                  manufacturing activities on their own manufacturing system(s).
                  MS will not be responsible for providing Company with any
                  manufacturing system.

4.       PURCHASE ORDER PROCEDURES:

         4.1      Purchase Orders (PO):
                  During the term of the Agreement, MS will issue a * Purchase
                  Order (PO) for Finished Product Units to Company on * for *.
                  Each PO so issued shall require Finished Product Units to be
                  prepared and delivered to the distribution center * from the
                  PO issue date. The purchase order will include but not be
                  limited to the SKU, quantity, price and required delivery
                  date. MS may prioritize Products on the PO so Company will be
                  able to build more urgent requirements first. The purchase
                  order will officially authorize Company to manufacture MS
                  Products. MS accepts ownership and liability for raw materials
                  and finished goods inventory that have been purchased and/or
                  built in support of the * PO.

                                       28
<PAGE>   29

         4.2      ONCE MS HAS ISSUED A PO, MS MAY CHANGE THE BUILD REQUIREMENTS
                  OR ISSUE ENGINEERING CHANGE NOTICES (ECN) CORRESPONDING TO
                  THAT PO, BUT RAW MATERIALS PROCURED BY COMPANY TO FULFILL SUCH
                  PO THAT ARE LEFT UNUSED WILL BE THE RESPONSIBILITY OF MS.
                  COMPANY MAY CHARGE MS FOR THE STORAGE OF ANY SUCH UNUSED RAW
                  MATERIALS REMAINING IN COMPANY'S WAREHOUSE * AFTER FULFILLMENT
                  OF THE PO. MS WILL REIMBURSE COMPANY FOR THE COST OF SUCH RAW
                  MATERIALS IF THEY REMAIN UNUSED. IN ORDER TO BE REIMBURSED BY
                  MS, COMPANY MUST PROVIDE A RAW MATERIAL INVENTORY AGE REPORT
                  FOR WHICH MS OWNS LIABILITY UPON EXPIRATION OF THE * HOLDING
                  PERIOD. IN CASE OF AN ECN THAT STOPS AND/OR STARTS A
                  COMPONENT, COMPANY MUST NOTIFY MS OF THE RELATED CHARGES
                  WITHIN * OF THE CHANGE ORDER. RELATED CHARGES WILL BE TRACKED
                  AND REVIEWED AT THE QUARTERLY BUSINESS REVIEW ("QBR"). THIS
                  NOTIFICATION MUST INCLUDE THE MS ECN#, THE COMPONENT PART
                  NUMBER AND THE QUANTITY THAT MS IS LIABLE FOR. MS WILL
                  DETERMINE AND COMMUNICATE IN WRITING WHETHER OR NOT TO SCRAP
                  ANY RAW MATERIAL OR FINISHED GOODS AND REIMBURSE COMPANY
                  ACCORDINGLY.

MS intends to remit payment to Company, * or via the autovoucher process, for
all Finished Product Units upon receipt of the advanced ship notice from the
applicable distribution turnkey vendor ("DTV"). All invoices shall be expressed
in Euros. All error-free invoices submitted by Company will be paid within the
payment terms of the Agreement. When invoice discrepancies are found, invoices
will be immediately returned to Company for correction and re-submittal.
Corrected invoices submitted to MS must reflect a revised invoice date (not the
original invoice date). It is in Company's best interest to submit error free
invoices to MS for prompt payment, as invoice errors will delay MS payment to
Company. Microsoft will make payments for services in Euros.

5.       FINISHED GOODS TRANSACTION REPORT AND RECEIPTS:

         5.1      WHEN PRODUCTION HAS BEEN COMPLETED PER THE MS PURCHASE ORDER,
                  COMPANY MUST NOTIFY DTV OF THE COMPLETED FINISHED GOODS.

                  5.1.1    Company will send a * build order report to the DTV .
                           When finished goods have been built, Company will
                           provide the DTV with an ASN in accordance with MS
                           specifications. The DTV plans to scan the product
                           into its system within * of arrival and send a
                           receipt confirmation to MS and Company by * . Company
                           will review the receipt confirmation and resolve any
                           discrepancies with the DTV within *

                  5.1.2    Company must notify MS * of any inventory movements
                           that may require inventory adjustments. Adjustments
                           include but are not limited to quality issues, cycle
                           count adjustments, first article sample, rework and
                           site to site stock transfers.

6.       PROCUREMENT:

         6.1      COMPANY WILL BE RESPONSIBLE FOR PROCURING ALL RAW MATERIALS
                  FOR ASSEMBLY. RAW MATERIALS PROCURED MUST MEET MS GLOBAL
                  QUALITY SPECIFICATIONS FOR FULL PACKAGED PRODUCT. MS MAY AT
                  TIMES DESIGNATE `APPROVED SUBCONTRACTORS' FOR CERTAIN RAW
                  MATERIAL COMPONENTS SUCH AS SECURITY COMPONENTS, THIRD PARTY
                  PIECES AND HARDWARE. WHERE MS HAS MADE SUCH A DESIGNATION IN
                  RESPECT OF A PARTICULAR RAW MATERIAL COMPONENT, COMPANY SHALL
                  OBTAIN THAT RAW MATERIAL COMPONENT FROM THE SOURCE THAT HAS
                  BEEN DESIGNATED BY MS ONLY AND SHALL NOT OBTAIN THAT RAW
                  MATERIAL COMPONENT FROM ANY OTHER SOURCE WITHOUT THE PRIOR
                  EXPRESS WRITTEN APPROVAL OF MS. MS MAY AT TIMES SUPPLY RAW
                  MATERIAL TO COMPANY. COMPANY WILL BE NOTIFIED OF THE APPROVED
                  SUBCONTRACTORS. ALL RAW MATERIALS THAT COMPANY PROCURES ARE
                  SUBJECT TO AUDIT WITHOUT NOTICE AT COMPANY'S FACILITY FOR
                  ADHERENCE TO MS GLOBAL QUALITY STANDARDS FOR FULL PACKAGED
                  PRODUCT *.

         6.2      Pre-Press Work, Engineering, and Die Charges:
                  These are costs associated with the output of electronic files
                  to plate ready film, color separations, proofs prototype, die
                  charges and are not to be calculated in the unit or component
                  cost of the part.

                                       29
<PAGE>   30

                  These are to be billed on a separate invoice to MS noting the
                  MS part number to which the costs are related to. Costs
                  associated with frequently performed services such as
                  outputting post-script files for manual text, preparing
                  provided film for plate imposition etc. shall be charged at
                  agreed to rates. Charges for other more non-standard goods and
                  services above and beyond agreed rates shall be billed *
                  provided Company can demonstrate that these charges are
                  competitive for similar goods and services within the region.
                  Where these services are provided to or on behalf of Company
                  by a sub-contractor, approval supplier and/or MS authorised
                  replicator, Company shall bill MS for these services at the
                  same rate that Company was charged without additional cost or
                  mark up.

7.       SUBCONTRACTING:

         7.1      ANY REFERENCES TO SUBCONTRACTORS IN THIS EXHIBIT SHALL BE
                  SUBJECT TO THE REQUIREMENTS FOR SUBCONTRACTORS SET FORTH IN
                  THE AGREEMENT.

8.       PRINTING:

         8.1      Print and/or Procure:
                  Company must be capable of printing and/or procuring printed
                  materials per MS provided specifications and in quantities to
                  meet MS's finished goods production requirements.

         8.2      Print Specifications:
                  Printed materials must meet the quality standards and
                  specifications identified in MS Print pecifications and in the
                  MS Quality Standards. For ongoing business Company will access
                  all required quality specifications using the Internet on *.
                  From time to time printed samples may be requested. Company
                  must supply samples to MS upon request.

         8.3      Disposal of Printed Materials:
                  Company shall, or shall procure that the MS authorised
                  replicator, replicating printed material on behalf of Company,
                  shall ensure that all obsolete printed material is shredded
                  prior to disposal.

         8.4      Monitor and Order Artwork For Printing:
                  It is Company's responsibility to *.

                  8.4.1    IDENTIFY COMPONENTS:
                           Company will receive a Bill of Materials (BOM) via
                           Electronic Delivery Tool (future) or email/fax * in
                           an Excel spreadsheet. Company will review the MS BOM
                           and determine whether or not artwork is needed.

                  8.4.2    TRACK COMPONENTS:
                           Company must have an internal mechanism to track
                           outstanding artwork and receipt dates for film. The
                           purpose of the tracking mechanism is to proactively
                           monitor whether outstanding artwork will impact
                           Product builds. It will also provide MS visibility to
                           ensure that MS deliverables are on schedule for
                           Product release.

                  8.4.3    MONITOR MS ARTWORK RELEASE:
                           Company will receive a * report via email from MS
                           print release lab. It is Company's responsibility to
                           monitor the * print release report. This report
                           notifies Company that the printed components have
                           been released to manufacturing.

                  8.4.4    PULLING ELECTRONIC FILES:
                           It is Company's responsibility to pull the electronic
                           files using Microsoft's Electronic Delivery Tool
                           (EDT). Electronic files include: 1-2 color print
                           components, print specifications, film order forms
                           (see below) and software images.

                                       30
<PAGE>   31

                  8.4.5    ORDERING FILM:
                           For film-based components (over 2 colors) it is
                           Company's responsibility to pull film order forms
                           from EDT. Once the form is pulled, Company completes
                           all required information (film requirements, ship-to
                           address, required delivery date and MS PO# etc.) and
                           sends the film order via email directly to the
                           designated film house.

                           Company (or their print subcontractor) must report
                           all printed material discrepancies immediately to MS
                           * using an MS discrepant art report form.

         8.5      Registration / License Card Printing:
                  Company shall have the capability to imprint or have printed
                  product part numbers; product ID numbers or other MS
                  identified information on MS registration cards and MS license
                  agreements.

         8.6      CD Component Printing:
                  Company shall have the capability to print or shall approve a
                  subcontractor of supply of printed components included in
                  CD-ROMs. These components shall consistently meet the quality
                  requirements of MS CD ROM Quality Specifications *. For
                  ongoing business with MS Company will access all required
                  quality specifications using the Internet on *.

9.       DISK DUPLICATION:

         9.1      DUPLICATED DISKS MAY BE PRODUCED OR PROCURED BY COMPANY, AS
                  SET FORTH IN THE * PO.

         9.2      Disk Duplication Capabilities:
                  Company or Company's duplication subcontractor must be capable
                  of duplicating diskettes in accordance with the requirements
                  identified in MS Global Quality standards. Company or
                  Company's duplication subcontractor duplication equipment must
                  have the ability to control all aspects of the quality of the
                  duplication process including image integrity, bit placement,
                  window margin, and revolutions per minute (RPM) of the drive
                  spindle.

         9.3      Disk Duplication Quality Control:
                  Company or Company's duplication subcontractor must have *.
                  *shall be used to ensure that the proper image is being
                  duplicated.

         9.4      Disk Duplication Processes:
                  Company or Company's duplication subcontractor must have:

                  9.4.1    A preventive maintenance program or backup
                           subcontracting program in place capable of preventing
                           disk-duplicating delays for finished goods
                           production.

                  9.4.2    A formal training program must be in place for all
                           duplication operators and support personnel.

                  9.4.3    A staff technically capable of supporting all of MS's
                           duplication requirements within the * production
                           variability range.

                  9.4.4    A write and verify process for all duplicated
                           Product.

                  9.4.5    The capability to utilize MS DMF, PID and other tools
                           when necessary.

         9.5      Virus Prevention:
                  To ensure that every possible avenue to prevent MS deliverable
                  Product from being infected with a computer virus, Company
                  shall implement the following:

                                       31
<PAGE>   32

                  9.5.1    *

                           *

                           9.5.1.1  *

                           9.5.1.2  *

                           9.5.1.3  *

                           9.5.1.4  *

                           9.5.1.5  *

         9.6      Diskette Quality:
                  Company or Company's duplication subcontractor must perform
                  quality checks on duplicated disks. Diskettes shall be
                  duplicated and verified in accordance with the MS Floppy
                  Diskette workmanship specification (S000257). Company must be
                  capable of tracking and reporting duplication performance
                  data.

         9.7      Customer Master Disk Handling:
                  Company or Company's duplication subcontractor must have the
                  capability of receiving software master images *. Company or
                  Company's duplication subcontractor shall ensure proper
                  handling, storage, retrieval and control of the master disk(s)
                  provided or created to ensure the integrity of the software
                  images.

         9.8      Disk Copy Protection and Serialization:
                  Company or Company's duplication subcontractor disk
                  duplication process must be capable of supporting disk copy
                  protection and *.

         9.9      Disk Labeling and Collation:

                  9.9.1    LABEL IMAGES:
                           MS will provide all label images *.

                  9.9.2    LABEL PRINTERS:
                           Company or Company's duplication subcontractor shall
                           print *.

                  9.9.3    LABELERS:
                           Company or Company's duplication subcontractor's
                           labeling equipment and/or procedures shall be capable
                           of consistently meeting or exceeding MS's label
                           placement specification as described in the *. For
                           ongoing business with MS Company will access all
                           required quality specifications using the Internet on
                           *.

                  9.9.4    COLLATION:
                           Company or Company's duplication subcontractor shall
                           have sufficient and appropriate process equipment to
                           seal collated disk sets into polyvinyl bags. Company
                           is responsible for ensuring that collation process
                           for diskettes meets MS Floppy Diskette workmanship
                           specification (S000257).

                                       32
<PAGE>   33

10.      CD REPLICATION:

         10.1     CDs MAY BE PRODUCED OR PROCURED BY COMPANY, AS SET FORTH IN
                  THE * PO. COMPANY OR COMPANY'S CD SUBCONTRACTOR SHALL HAVE
                  DOCUMENTED PROCESSES AND APPROPRIATE EQUIPMENT TO EFFECTIVELY
                  PRODUCE CD-ROM'S AND ASSOCIATED CD COMPONENTS WHICH
                  CONSISTENTLY MEET OR EXCEED THE REQUIREMENTS OF THE MS GLOBAL
                  QUALITY SPECIFICATIONS FOR CD ROM. COMPANY OR COMPANY'S CD
                  SUBCONTRACTOR AGREES TO PERFORM ALL REQUIRED MAINTENANCE ON
                  THE EQUIPMENT AT ITS OWN COST. COMPANY OR COMPANY'S CD
                  SUBCONTRACTOR SHALL HAVE A SECURE PROCESS AND LOCATION TO HOLD
                  CD-ROMS AND MATERIAL UNTIL THEY CAN BE RENDERED UNUSABLE OR
                  RECYCLED. WHEN COMPANY PRODUCES OR PROCURES CDs, THE FOLLOWING
                  APPLY:

         10.2     CD-ROM Production Processes:
                  Company or Company's CD subcontractor shall have documented
                  processes for the following:

                  10.2.1   A preventative maintenance program or backup
                           subcontracting program in place capable of preventing
                           delays for finished goods production.

                  10.2.2   A formal training program in place for all CD
                           operations (Premastering, Mastering, and Replication)
                           and support personnel.

                  10.2.3   A staff technically capable of supporting all of MS's
                           CD requirements within the * production variability
                           range.

         10.3     CD Handling of CD-ROM Masters:
                  Company or Company's CD subcontractor shall have documented
                  procedures in place, which ensure proper handling, storage,
                  and retrieval of MS supplied CD master files.

         10.4     CD Anti-Piracy and * :
                  Company or Company's CD subcontractor shall be capable of
                  supporting Anti-Piracy initiatives and * applicable to CD-ROMs
                  upon MS request.

                  10.4.1   Company shall procure that the MS authorised
                           replicator replicating CD-ROMs on behalf of Company
                           shall maintain records of all PID numbers assigned at
                           SKU, CD-ROMs set and CD-ROMs assembly level. Company
                           shall maintain such records in electronic format for
                           a period of * from the relevant Purchase Order and
                           shall make such records available to MS within * of a
                           request from MS. Company shall procure that the MS
                           authorised replicator replicating CD-ROMs on behalf
                           of Company shall comply with the provisions of this
                           Section 10.3.2.

                  10.4.2   Company shall, and shall procure that the MS
                           authorised replicator replicating CD-ROMs on behalf
                           of Company, ensure that PID numbers are always
                           unique, never duplicated and never misallocated.

         10.5     CD-ROM Quality Control:
                  Company or Company's CD subcontractor shall have a documented
                  verification process in place to ensure the integrity of the
                  replicated CD-ROM matches the original supplied by MS. In
                  addition, Company or Company's CD subcontractor of supply
                  shall have documented and implemented processes to verify *
                  parameters which ensure compliance to MS Global
                  Specifications. Company will access all required quality
                  specifications using the Internet on *. Company or Company's
                  CD subcontractor must be capable of tracking and reporting CD
                  quality data to Ms

                                       33
<PAGE>   34

         10.6     CD LABEL Screen Printing:
                  Company or Company's CD subcontractor, should have a process
                  to receive CD label images *. Process must be established to
                  ensure the correct label image is applied to the correct CD
                  title. Processes must prevent any CD's used in the setup of
                  the print processes *.

         10.7     *

11.      PRODUCTION:

         11.1     Assembly Capability:
                  If MS demand exceeds Company's capacity and subcontracting is
                  necessary to meet this demand, MS must be notified prior to
                  proceeding with off-site builds. The MS Global Quality
                  Specifications for full packaged Products as stated in the *
                  directory must be met.

         11.2     *
                  Company shall have the proper equipment to make * for retail
                  products and shippers in accordance with MS specifications *.

         11.3     Shrink-Wrapping:
                  Company shall be capable of shrink-wrapping all sizes of
                  Products,  in accordance with *.

         11.4     Assembly Quality:
                  Company shall perform in-process and final verifications of
                  assembled Products to ensure compliance to the MS requirements
                  and specifications. The standards included in First Article
                  Inspection Standards for Assembled Product will be used for
                  initial build of each Product.

         11.5     Bundling:
                  MS may notify Company that a bundling operation is required
                  and will provide Company with SKU number, quantity and
                  specific bundling instructions. Company shall provide the MS
                  Vendor Account Manager (VAM) with a firm fixed price quotation
                  for the bundling effort within *in sufficient detail to allow
                  MS to perform an analysis of the major cost elements. The VAM
                  will provide Company with written authorization to proceed at
                  the agreed upon price. Company shall be responsible for
                  bundling the Products in accordance with the MS provided
                  bundling instructions and submitting an invoice to the VAM at
                  the agreed upon price. Company may be required to purchase
                  finished goods and/or raw materials from other Companies to
                  fulfill the bundling requirement(s).

         11.6     Rework:
                  MS may notify Company that rework is required and will provide
                  Company with SKU number, quantity and requested completion
                  date. Company shall provide the MS VAM with a firm fixed price
                  quotation for the rework effort within *, in sufficient detail
                  to allow MS perform an analysis of the major cost elements.
                  The VAM will provide Company with written authorization to
                  proceed at the agreed upon price. Company shall be responsible
                  for reworking the Products in accordance with the MS BOM and
                  submitting an invoice to the VAM at the agreed upon price. A
                  touch is defined as one activity per component for pricing
                  purposes.

         11.7     Orders Requested Prior to Normal Lead-Time:
                  There will be situations where MS will request orders to be
                  built in less than the normal * lead-time. (Please reference
                  section 4.1 hereof). When MS requests such an order, Company
                  will reply with at least but not limited to two options. One
                  option will be the best date based on a non-cost impact to the
                  production schedule. The second option will be the best date
                  with additional costs incurred. This will give MS the
                  opportunity to decide which option best suits the situation.
                  These orders will be communicated to Company by the MS VAM in
                  situations where

                                       34
<PAGE>   35

                  faster Product deliveries are required due to urgent customer
                  requests. The MS VAM and Company shall mutually agree that the
                  option taken is acceptable and the MS VAM will provide
                  authorization to proceed.

         11.8     Scrap Process:
                  Sub-contractors must have written authorization from MS VAM
                  prior to scrapping and/or disposing of MS finished goods or
                  components.

12.      DELIVERY REQUIREMENTS:

         12.1     Preparation:
                  Company is responsible for making the Finished Product Units
                  and shipment to the Distribution Center. This preparation
                  includes ensuring that finished goods are correctly
                  palletized, shrink-wrapped and ready for transit to the
                  Distribution Center.

         12.2     Pallet Loading:
                  Company shall adhere to the MS Global specifications for
                  pallet configuration specifications when stacking Product.

         12.3     Finished Goods Handling:
                  Company shall have proper handling procedures for finished
                  goods to prevent loss of damage between assembly and pick-up
                  by the Distribution Center.

         12.4     Advance Shipment Notification:
                  Company is responsible for providing an electronic
                  notification to the Distribution Center as soon as shipment is
                  in transit.

         12.5     Ship Direct:
                  On occasion, the manufacturing supplier will be requested to
                  prepare Product for direct shipment to the distributor. MS
                  designated carrier will pick up Product for direct shipment.
                  Company will invoice upon shipment. Upon doing any direct
                  shipment, company will provide MS with electronic notification
                  containing all relevant shipment information.

13.      REPORTING / COMMUNICATION REQUIREMENTS:

         13.1     Manufacturing Delay
                  *.

         13.2     Reporting:
                  In addition, Company shall provide MS with the reports
                  specified herein (each a "Report") with respect to all
                  Products which Company manufactures. All Reports shall be
                  timely, complete, accurate and comply with generally accepted
                  accounting principles (where applicable). Each Report, whether
                  in electronic or paper format, shall meet the standard report
                  requirements identified for the Report by MS and shall be
                  delivered *, as specified herein. Company shall use its best
                  efforts to correct any errors in a Report the next day
                  following MS's notice specifying the item in respect of which
                  an error may have occurred. Company shall deliver each Report,
                  and all supporting documentation therefor, by the time and on
                  the Business Day specified below. A "Business Day" means each
                  day on which Company or MS is open for business.

         13.3     Company shall provide:

                  (a)      *

                                       35
<PAGE>   36

         13.4     MS shall provide:

                  (a)      *

14.      QUALITY:

         14.1     ISO Certification:
                  Company shall remain ISO certified during the period of the
                  Agreement.

         14.2     Quality Records:
                  Company shall maintain records of inspection, repairs, reworks
                  and tests for the term of the Agreement. Records shall be made
                  available to MS upon request

         14.3     *

         14.4     *

                  *

         14.5     Environmental Policy
                  Company shall implement and maintain, and shall procure that
                  its sub-contractors, approved suppliers and MICROSOFT
                  Authorised Replicators implement and maintain, an
                  environmental policy which complies with all applicable
                  environmental legislation. MS shall be furnished with written
                  copies of all environmental policies to which this Section
                  14.6 applies.

15.      * MANAGEMENT:

         15.1     *
                  Company will use MS supplied Bill of Materials (BOM's) and
                  CAD's as a reference to ensure proper assembly of Product as
                  specified in MS Global Quality Specifications web site *.
                  Company must inspect and approve all new releases and first
                  time builds per first article process and shall retain its
                  inspection records for a period of * and shall retain its
                  first-off samples for a period of *. Company shall make all
                  inspection records and first-off samples available to MS
                  within * of a request from MS.

         15.2     Changes TO BOM's and CAD's:
                  All changes to the configuration of Products will be managed
                  through the MS Configuration group. Company must manage all
                  resulting changes to Bills of Material accordingly. Company
                  may make no changes to Product configuration or content
                  without written authorization from MS, however, Company is
                  encouraged to suggest changes that * or the Product. Any
                  discrepancies between MS's BOM, CAD or Kit and Company's BOM
                  shall be resolved prior to each build.

         15.3     Configuration Record Retention:
                  Company shall maintain records of * used to assemble Product
                  for a period of *. All records will be made available to MS
                  upon request.

16.      INFORMATION TECHNOLOGY:

         16.1     Infrastructure Requirements:
                  Company's Facility shall have an infrastructure capable of
                  supporting a variety of data communications required to
                  Manufacture Product. This includes the ability to connect to
                  MS's

                                       36
<PAGE>   37

                  external network. External network connections will be used to
                  transfer information about Product builds.

16.2     ELECTRONIC DATA INTERCHANGE (EDI):

                  The following EDI transactions may be required for ongoing
                  business with MS:

                         (a)  846      Inventory Advice

                         (b)  850      Build PO

                         (c)  856      Pre-Receipt Notification (ASN)

                         (d)  888      SKU Master Update

                         (e)  944      Receipt Advice

                         (f)  Advanced Ship Notice (EDI 856)

                         (g)  PO Receipt (EDI 861)

         16.3     Technical Personnel:
                  The information technology requirements outlined above are
                  deemed mission critical. Company shall have in-house or
                  readily available technical support at Company's Facility.
                  These Company personnel will work with MS personnel to ensure
                  that the Facility is properly set up to communicate with MS.
                  MS will work with Company to establish competency with any
                  non-commercially available MS-specific software that may be
                  used in the operation. Company will be responsible for
                  on-going training of replacement or additional personnel used
                  to support the operation.

         16.4     Data Exchanges:
                  Data exchanges will be required throughout the term of the
                  Agreement. Exchanges will occur primarily through * and may
                  include, but are not be limited to, * and routine information
                  required to Manufacture Product. EDI capability is desired but
                  is not required at startup of Company operation. MS may
                  support EDIFACT transactions in the future.

         16.5     System Alternatives:
                  MS may wish to employ any or all of the following system
                  alternatives:

                  (a)      *

                  (b)      *

                  (c)      *

                  (d)      *

         16.6     *

                                       37
<PAGE>   38

17.      MANAGEMENT:

         17.1     Meetings and Reviews:
                  Company will meet with designated MS team * for business
                  reviews. These meetings will include a Company performance
                  review, pricing reviews, continuous improvement projects,
                  management status reviews, cost reduction initiatives and
                  other operational areas and issues. * business reviews (QBR)
                  may be held at Company's Facility, MS's facility or by video
                  teleconference (VTC).

         17.2     Metrics:

                  Unit Fill Rate%:  Goal = *

                  Number of actual units completed on or before the p.o. due
                  date, divided by total number of units ordered

                  Line Fill Rate%:  Goal = *

                  Number of lines completed at *% on or before the p.o. due
                  date, divided by total number of lines on the p.o. .

                  (NOTE: Lines with orders exceeding * units count as completed
                  if filled at *% or greater. Lines with order quantities of
                  less than * units need to be filled at *%).

                  EXAMPLE: If you have a PO for * line items for * units each,
                  and * of the * lines shipped the * units, but the * line item
                  shipped * units only - the Unit Fill Rate = *% (*) Line Fill
                  rate = *% (*). No credit would be given for the * line. If *
                  lines out of the * lines shipped * units = Line Item Fill Rate
                  = *%.

                  DPPM

                  Applies to functional errors only. Goal: *

18.      MICROSOFT GLOBAL SPECIFICATIONS:

         18.1     MICROSOFT GLOBAL SPECIFICATIONS FOR RETAIL FULL PACKAGED
                  PRODUCTS INCLUDE WORKMANSHIP AND ENGINEERING SPECIFICATIONS.
                  FOR ONGOING BUSINESS WITH MS, THE SELECTED COMPANY(S) WILL
                  ACCESS ALL REQUIRED QUALITY SPECIFICATIONS USING THE INTERNET
                  ON *. WORKMANSHIP AND ENGINEERING SPECIFICATIONS ARE AVAILABLE
                  ONLINE AT *. CHANGES TO * WILL BE COMMUNICATED MONTHLY TO
                  COMPANY AND AS MAJOR REVISIONS OCCUR.

19.      COMMON MICROSOFT ACRONYMS:

                  (a)    BOM       Bill of Materials

                  (b)    CAD       Computer Aided Drawing

                  (c)    COGS      Cost of Goods Sold

                  (d)    CSP       Customer Service Pack's

                  (e)    DC        Distribution Center

                                       38
<PAGE>   39

                  (f)    DMF       Distributed Media Format

                  (g)    DTV       Distribution Turnkey Vendor

                  (h)    ECD       Engineering Change Date

                  (i)    ECN       Engineering Change Notice

                  (j)    ECR       Engineering Change Request

                  (k)    EDI       Electronic Data Interchange

                  (l)    EDT       Electronic Delivery Tool

                  (m)    FINOPS    Financial Operations

                  (n)    ISO       International Organization of Standards

                  (o)    ITG       Microsoft Information Technology Group

                  (p)    MLP       Microsoft License Pack's

                  (q)    MS        Microsoft

                  (r)    MTV       Manufacturing Turnkey Vendor

                  (s)    NDA       Non-Disclosure Agreement

                  (t)    PDM       Product Data Manager

                  (u)    PID       Product Identifier

                  (v)    PO        Purchase Order

                  (w)    RMA       Returned Merchandise Authorization

                  (x)    UPC       Universal Product Code

                  (y)    VAM       Vendor Account Manager

                                       39
<PAGE>   40

                                    EXHIBIT B

                             PRICE AND PAYMENT TERMS

                 PRICE AND PAYMENT TERMS FOR PRODUCT COMPONENTS

                           (i) During the term of this Agreement, MS will issue
                  * Purchase Orders (P.O.'s) for Product Components to StarTek
                  on each *. Each P.O. so issued shall require delivery of the
                  Product Components within * of the P.O. date. If assembly
                  services are also ordered (see Exhibit C) as part of the P.O.,
                  each P.O. so issued shall require delivery of the Product
                  Components so ordered as part of the finished Products within
                  * of the P.O. date. All receipts to the P.O. entered by the
                  Shipping Location by close of business * will be paid via the
                  MS autovoucher process.

                           (ii) For each P.O. issued under this Agreement for
                  Product Components, MS agrees to pay StarTek a per Product
                  Component price (e.g., per each Jewel Case Component ordered)
                  to be calculated as follows:

                                           *
         Per Product Component Price  =

*

                           (iii)    *

                 Definitions:

                 *                     *

                 *                     *

                 *                     *

                 *                     *

                                       *                     *
                                       *                     *
                                       *                     *
                                       *                     *

                           (iv) StarTek may be required to produce Product
                  Components for new MS Product SKUs at any time during the term
                  of this Agreement. Pricing for any such Product Components
                  will be determined by using the formula set forth in Section 2
                  above. StarTek agrees to make all reasonable effort to provide
                  MS with Product Component pricing for new MS Product SKUs
                  within * of receiving the MS Product SKU specification and BOM
                  information from MS.

                           (v) From time to time BOM changes occur that may add
                  or delete components from the MS Product SKU. These additions
                  or deletions to the MS Product * shall be reflected
                  accordingly in the material and labor *.

                                       40
<PAGE>   41

                                    EXHIBIT C

                                    INSURANCE

This Exhibit "C" is a continuation of that certain Manufacturing Agreement dated
_______________ between MICROSOFT IRELAND OPERATIONS LIMITED ("MICROSOFT") and
StarTek Inc. ("STARTEK"). Capitalized terms not otherwise defined in this
Exhibit shall have the same meaning as set forth in the Agreement to which this
document is an Exhibit.

1.       INSURANCE

         Prior to the commencement of the work to be performed hereunder and
         throughout the entire period of performance by STARTEK, STARTEK shall
         procure and maintain insurance coverage as will reasonably respond to
         claims and liabilities that STARTEK may encounter in the course of its
         business. Such insurance shall be in a form and with insurers
         acceptable to MICROSOFT, and shall comply with the following minimum
         requirements:

         1.1      Insurance for loss or damage to property.
                  STARTEK shall obtain and maintain "All Risks" Property
                  Insurance and marine insurance coverages covering it's
                  liability for loss or damage to Products and any Microsoft
                  property as detailed in Section 11 of this Agreement in its
                  possession or control, including but not limited to loss or
                  damage that results from the fraudulent, dishonest, or
                  criminal acts of STARTEK, its subcontractors, or employees of
                  STARTEK and its subcontractors. Such policies shall be written
                  with insurers and on policy forms reasonably acceptable to
                  MICROSOFT and shall provide limits adequate to cover the full
                  value of Product(s) at risk, and proceeds of such policies
                  shall be payable in *. STARTEK shall cause its insurers to
                  endorse the policies as follows:

                  a)       MICROSOFT shall be named as loss payee to the extent
                           of MICROSOFT's interest in Product(s),

                  b)       coverage provided by the policy shall be primary to
                           and not contributory with coverage maintained by
                           MICROSOFT,

                  c)       rights of subrogation against Microsoft are to be
                           waived, and

                  d)       such policy may not be canceled or materially altered
                           to the detriment of MICROSOFT * advance notice to
                           MICROSOFT.

         1.2      Comprehensive General Liability.
                  STARTEK shall obtain and maintain a policy of "general",
                  "public", or "commercial" liability insurance written on an
                  "occurrence form" with limits of not less than * each
                  occurrence for bodily injury and property damage. The policy
                  shall provide coverage for worldwide defense, premises and
                  operations, contractual liability (including specifically the
                  insurable contractual liability assumed in this Agreement) and
                  products and completed operations. THE POLICY SHOULD NOT
                  EXCLUDE COVERAGE FOR THE LATERAL SUPPORT, UNDERGROUND,
                  EXPLOSION OR COLLAPSE HAZARDS.

                  MICROSOFT AND ITS DIRECTORS, OFFICERS AND EMPLOYEES, ARE TO BE
                  INCLUDED UNDER SUCH POLICY AS ADDITIONAL INSUREDS TO THE
                  EXTENT OF CONTRACTUAL LIABILITY ASSUMED BY STARTEK IN THIS
                  SECTION 1.2, WITH COVERAGE TO BE PRIMARY AND NOT CONTRIBUTORY
                  WITH ANY COVERAGE MAINTAINED BY MICROSOFT OR ON BEHALF OF
                  MICROSOFT. THE POLICY SHALL CONTAIN A SEVERABILITY OF
                  INTERESTS PROVISION IN FAVOUR OF THE ADDITIONAL INSUREDS.

         1.3      Workers' Compensation/Health and Safety Laws and Regulations.
                  STARTEK shall at all times comply to the full extent with all
                  applicable workers' compensation, occupational disease and
                  occupational health and safety laws, statutes and regulations
                  to the full

                                       41
<PAGE>   42

                  extent applicable and shall indemnify and keep MICROSOFT
                  indemnified against all claims, judgements, decrees, orders,
                  awards, costs, liabilities and expenses howsoever arising
                  under or by virtue of such laws, statues and regulations.

         1.4      Employers Liability.
                  STARTEK, in addition to complying with the provisions of
                  Section 1.3 above, shall maintain coverage for employers
                  liability with a policy limit of not less than *.

         1.5      Automobile Liability
                  If vehicles will be used in connection with the performance of
                  the Services, STARTEK shall maintain automobile liability
                  insurance covering all owned, rented, and non-owned vehicles
                  operated by STARTEK with policy limits of not less than * per
                  accident for property damage and unlimited liability per
                  accident for bodily injury. MICROSOFT and its directors,
                  officers and employees are to be included as additional
                  insureds in such policy, with coverage to be primary and not
                  contributory with any coverage maintained by MICROSOFT or on
                  behalf of MICROSOFT. The policy shall contain a severability
                  of interests provision in favour of the additional insureds

         1.6      Property Insurance
                  STARTEK shall obtain and maintain a policy of "All Risks"
                  property insurance in respect of its buildings, premises,
                  plant, machinery, equipment and stock with policy limits of
                  not less *.

         1.7      General Requirements Applicable to All Above Coverages -

                           Any deductible or retention in excess of * per
                           occurrence or accident under any of the
                           above-required coverages shall be subject to the
                           approval of MICROSOFT prior to the commencement of
                           the Services.

                  (b)      All deductibles and premiums associated with the
                           above coverages shall be the responsibility of
                           STARTEK.

                  (c)      If in the opinion of MICROSOFT the amount of
                           liability coverage is not adequate by reason of
                           inflationary pressures or experience or the nature
                           and content of STARTEK activities, STARTEK shall
                           increase the insurance coverage as required by
                           MICROSOFT.

                  (d)      At the request of Microsoft, STARTEK shall provide to
                           MICROSOFT, or make available for MICROSOFT review,
                           certified copies of the insurance policies required
                           herein.

                  (e)      The use of umbrella or excess liability insurance to
                           achieve the above required liability limits shall be
                           permitted by MICROSOFT, provided that such umbrella
                           or excess insurance results in the same type and
                           amounts of coverage as required under the required
                           individual policies identified above.

                  (f)      It is the intent of MICROSOFT that the above
                           insurance requirements will assure adequate resources
                           for victim compensation and will serve to minimise
                           its involvement and liability arising out of
                           performance of this Agreement by STARTEK.

         1.8      Sub-Contractors
                  If STARTEK sub-contracts part of the Services to a third party
                  pursuant to the provisions of Section 5(a) and Section 16(a),
                  then STARTEK must ensure before such third party commences to
                  perform those Services that such third party has, and will
                  maintain in force for the period that they are so engaged as
                  sub-contractor by STARTEK, insurance cover and insurance
                  policies with equivalent limits and on the same terms as
                  specified in this Exhibit C. In the event that any such third
                  party does not have such insurance cover and/or insurance
                  policies in place, STARTEK shall

                                       42
<PAGE>   43

                  indemnify and hold harmless MICROSOFT and its directors,
                  officers and employees from any and all loss arising.

         1.9      Certificates of Insurance
                  Prior to the commencement of the Services, STARTEK shall
                  provide to MICROSOFT certificates of insurance evidencing full
                  compliance with the insurance requirements contained herein.
                  Where STARTEK sub-contracts part of the Services to a third
                  party pursuant to Section 5(a) and Section 16(a), STARTEK
                  shall provide to MICROSOFT certificates of insurance
                  evidencing full compliance by such third party with the
                  insurance requirements specified in this Exhibit C. All such
                  certificates shall be kept current throughout the entire
                  period of performance, and shall provide for at least *
                  advance notice to MICROSOFT if the coverage is to be cancelled
                  so as not to comply with the foregoing requirements.

                  Where such insurance is to:

                           (1)      include MICROSOFT as an additional insured,
                           (2)      waive rights of subrogation, be indicated to
                                    be primary to and not contributory with
                                    insurance maintained by MICROSOFT or on
                                    behalf of MICROSOFT and/or,
                           (4)      contain a severability of interests
                                    provision in favour of MICROSOFT,

                  the certificate shall expressly reflect in writing that the
                  policy contains language or endorsements that assure the
                  insurer's acceptance of such requirements.

                  FAILURE BY STARTEK, TO FURNISH CERTIFICATES OF INSURANCE OR
                  FAILURE BY MICROSOFT TO REQUEST SAME SHALL NOT CONSTITUTE A
                  WAIVER BY MICROSOFT OF THE INSURANCE REQUIREMENTS SET FORTH
                  HEREIN. IN THE EVENT OF SUCH FAILURE ON THE PART OF STARTEK OR
                  ITS PERMITTED SUB-CONTRACTORS TO PROVIDE THE CERTIFICATES AS
                  REQUIRED HEREIN, MICROSOFT EXPRESSLY RESERVES THE RIGHT TO
                  ENFORCE THESE REQUIREMENTS, AND IN THE EVENT OF LIABILITY OR
                  EXPENSE INCURRED BY MICROSOFT AS A RESULT OF SUCH FAILURE BY
                  STARTEK OR ANY PERMITTED SUB-CONTRACTOR, STARTEK HEREBY AGREES
                  TO INDEMNIFY MICROSOFT FOR ALL LIABILITY AND EXPENSE
                  (INCLUDING REASONABLE ATTORNEY'S FEES AND EXPENSES ASSOCIATED
                  WITH ESTABLISHING THE RIGHT TO INDEMNITY), INCURRED BY
                  MICROSOFT AS A RESULT OF SUCH FAILURE BY STARTEK OR ITS
                  PERMITTED SUB-CONTRACTORS.

                                       43
<PAGE>   44

                                    EXHIBIT D

                            REQUIRED TAX INFORMATION

During the term of this Agreement, StarTek agrees to provide MICROSOFT with such
information, as mutually agreed upon between the parties, that MICROSOFT
determines necessary for tax compliance and statutory reporting purposes. Such
information shall include, but may not be limited to the following:

         A listing of all transactions, showing for each invoice:

                  - Invoice Number
                  - Date of Invoice
                  - Purchase Order Number(s)
                  - Total Charges Before *
                  - *
                  - Total Amount Due

The data provided in electronic format should agree with the information shown
on actual invoices issued to MICROSOFT.

If there are any transactions that are exempt from *, such transactions should
be reported separately (but the information required will still be listed as set
forth above, except that *).

                                       44
<PAGE>   45

                                    EXHIBIT E

                           APPROVED SUBCONTRACTOR LIST

                                       45
<PAGE>   46

                                    EXHIBIT F

                            CONFIDENTIALITY AGREEMENT

StarTek
[to be addressed to StarTek]

Dear Sirs

As [an employee], [agent], [sub-contractor], [consultant] [insert as
appropriate] of [Insert here name of StarTek] ("COMPANY") I acknowledge that I
may have direct or indirect access to, or that there may be disclosed or
released to me, information ("the Confidential Information") in relation to:-

*

Now in performance of the duties owed by me to COMPANY and in consideration of
the sum of * now paid to me by COMPANY (receipt whereof I hereby acknowledge) I
hereby undertake to and covenant with COMPANY that throughout the period of my
[employment], [agency], [sub-contractorship], [consultancy] [insert as
appropriate] and thereafter until such time as a written release shall have been
received by me from COMPANY in respect of this undertaking:-

(i)      I will not at any time publish or disclose or permit to be published or
         disclosed or make available to any person or permit to be made
         available to any person any Confidential Information;

(ii)     I shall treat in the strictest confidence all notes, memoranda,
         documents, records and writing made, received or obtained by me
         incorporating or recording any Confidential Information and these shall
         be and remain the property of Microsoft Ireland Operations Ltd or
         Microsoft Corporation or any of its or their affiliates (as the case
         may be) and shall be delivered by me to Microsoft Ireland Operations
         Ltd or Microsoft Corporation or any of its or their affiliates (as the
         case may be) forthwith upon request;

(iii)    in the event that any or all of COMPANY, Microsoft Ireland Operations
         Ltd or Microsoft Corporation or any of its or their affiliates shall
         have obtained any confidential or secret information from any third
         party under an arrangement, agreement or obligation that includes any
         restriction or obligation of non-disclosure of which I am or ought to
         be aware I shall not without the prior specific consent of COMPANY,
         Microsoft Ireland Operations Ltd or Microsoft Corporation or any of its
         or their affiliates (as the case may be) at any time infringe such
         restriction or obligation or do or permit to be done any act or suffer
         any omission which would or may result directly or indirectly in
         COMPANY, Microsoft Ireland Operations Ltd or Microsoft Corporation or
         any of its or their affiliates (as the case may be) being in breach of
         such restriction or obligation.

I hereby acknowledge and agree that each of the covenants contained above
constitutes an entirely separate and independent restriction on me and is
separate and severable and enforceable accordingly and that the duration, extent
and application of each of the covenants is no greater than is reasonably
necessary for the protection of the legitimate interests of COMPANY, Microsoft
Ireland Operations Ltd or Microsoft Corporation or any of its or their
affiliates and accordingly if any of the restrictions shall be adjudged by any
court of competent jurisdiction to be void or unenforceable but would be valid
and enforceable if part of the wording thereof was deleted and/or the period
thereof reduced and/or the geographical area or application thereof reduced in
scope, such restriction shall apply within the jurisdiction of that court with
such modifications as may be necessary to make it valid, effective and
enforceable.

I further acknowledge and agree that the benefit of each of the provisions of
this Agreement be and is hereby made available to each of Microsoft Corporation
and Microsoft Ireland Operations Ltd to the intent that each of them shall be
entitled in its own name and in its own right to require of me the due
performance of each such provision as aforesaid.

                                       46
<PAGE>   47

SIGNED SEALED AND DELIVERED

by [Insert name of employee, agent, sub-contractor or consultant (as
appropriate)]
on the       day of                       199

                                       47

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