Document:

csgs-ex1025e_144.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25E

 

SIXTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Sixth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following as of the Effective Date:

 

	
1.
	
The Agreement shall be amended such that all references to revenue assurance shall be deleted in their entirety and replaced with CSG's Event Reporting Systems ("ERS").

 

2.  Accordingly, Schedule F, Fees, CSG SERVICES, I. (c) Ancillary Voice Services, is modified by adding the following fees: 

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
A.  Additional ERS User License (per ****)  
	
*******
	
$*****

	
B.  Implementation (per ********)
	
*** *******
	
***** 

Note:  For clarification purposes, the initial **** (*) *** user licenses shall be provided at ** **** to Customer, effective as of the date upon which implementation is complete.

 

	
3.
	
Customer desires to obtain from CSG and CSG desires to provide modification/upgrades to Customer’s CSG Vantage® partition to add *** (*) ********** to accommodate increased processing demands. 

 

	
4.
	
Note 5 to Schedule F, Fees, CSG LICENSED PRODUCTS, II B., entitled “CSG Vantage Plus (Note 4, Note 5)”, of the Agreement provides that any modifications/upgrades to the node to account for increased processing demands subsequent to the Effective Date of the Agreement shall be set forth in a separately executed mutually agreeable amendment for such modifications/upgrades

 

	
5.
	
Accordingly, Schedule F, Fees, CSG LICENSED PRODUCTS, II B., entitled “CSG Vantage Plus (Note 4, Note 5)”, is modified by adding the following fees for the addition of *** (*) ********** to Customer’s CSG Vantage partition: 

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
2.     Add *** (*) ********** to CSG Vantage partition
	
********
	
$****** ***** $****** *********

	
        ●  ****** maintenance of the *** (*) **********
	
********
	
**% *** *** ********* ($***** ***** $***** *********)

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Joseph R. Stackhouse
	
 

 

By:  /s/ Robert M. Scott

	
 

Title:  SVP Customer Ops
	
 

Title:  EVP 

	
 

Name:  Joseph R. Stackhouse
	
 

Name:  Robert M. Scott

	
 

Date:  8-5-09
	
 

Date:  8/10/09csgs-ex1025f_143.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.25F

 

SEVENTH AMENDMENT

TO

AMENDED AND RESTATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS HOLDING COMPANY, LLC

 

 

This Seventh Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Holding Company, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Amended and Restated CSG Master Subscriber Management System Agreement dated February 9, 2009, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following as of the Effective Date:

 

	
1.
	
Customer desires to obtain from CSG and CSG desires to provide its Mail Trace service. Therefore, for the fees set forth in Schedule F,  Schedule C, Recurring Services, Exhibit C-2, Print and Mail Services, is modified by adding the following thereto:

 

	
 
	

	
6.CSG Mail Trace.  Mail Trace is CSG’s mail tracking product that uses a special barcode to track letter-size mail through the USPS system at the piece level.  CSG offers Mail Trace on both outgoing and incoming mail.  As the piece travels through the mail, data such as time, date and location are recorded on USPS equipment and sent to CSG.  Mail Trace data is accessible via DirectNet, ACSR, and/or a daily file on the Customer’s ftp outgoing site.  Optional Mail Trace features include populating Vantage tables and utilizing ACP settings for the automatic delay of delinquency actions based on Mail Trace data.

 

	
2.
	
Schedule F, CSG Services; Section III entitled “CSG Print and Mail Services”; Direct Solutions (Print and Mail) shall be amended, upon execution of this Amendment, Subsection 7 entitled Other Print and Mail Ancillary Service Fees, by adding “Mail Trace Services” and the following fees:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
d)Mail Trace
	
 
	
 

	
i)Mail Trace – Start-up (Note 1)
	
*** *******
	
$********

	
ii)Processing Fee (per *********)
	
*******
	
$******

	
iii)Optional Automated Delinquency Delay Service (per *********) (Note 2)
	
*******
	
$******

	
iv)Mail Trace – Data File Restoration (Note 3)
	
*** *******
	
$*****

	
v)Mail Trace Mailer ID (MID) Fee (Note 4)
	
********
	
$********

	
vi)Vantage
	
 
	
 

	
§Loading of Optional Mail Trace Tables to Vantage (per ******)
	
*** *******
	
$********

	
§Disk Storage (per ********) for Optional Mail Trace Table ($*** **** per ********)
	
*******
	
$******

Note 1: Mail Trace gives Customer the ability to track mail pieces through the USPS by adding PLANET (Postal Alpha Numeric Encoding Technique) coding as a bar code to the statement.  The set-up charge is for a ****** ********* format for all sys/prins and includes redesign of statement format, set-up of user hierarchies and generation of daily scan data files.  Customer can elect to track outbound, inbound, or both.

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Note 2: Additional RIM (Remit in Mail) fields in CCS® allow Customer to (i) select which delinquency actions to suspend, and (ii) identify the time period for suspension; provides Customer with additional RIM fields in SSB_TABLE in CSG Vantage® that correspond to the S12 screen and are updated once a day with nightly cycle.  Fields include:

 

	
 
	
(a)
	
RIM_CNT_SBB:  Shows the number of remits CSG has received for the account.

	
 
	
(b)
	
RIM_CURR_DTE_SBB:  Shows the date of the most recent remit that CSG has received.

	
 
	
(c)
	
RIM_ORIG_DTE_SBB:  Identifies the date of the first remit that CSG received. 

Note 3: The daily flat file is available to Customers for *********** (**) *****.  Thereafter, files are archived for ****** (**) ****.  Should Customer require CSG to restore an archived data file, Customer shall pay the Data File Restoration fee.

Note 4: The Mail Trace MID (Mailer ID) Fee is a USPS subscription fee for the CONFIRM service.  Customer may have more than one MID, in which case Customer shall pay the ****** fee for each MID. The fee reflected above is the then-current rate from the USPS (which is a pass-through fee).  In the event the USPS either increases or decreases this fee, CSG shall have the right to pass along such changes to Customer.

 

THIS AMENDMENT is executed on the day and year last signed below (the “Effective Date”).

 

		
	
CHARTER COMMUNICATIONS HOLDING 

COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

 

By: /s/ Tracy L. Pitcher
	
 

 

By:  /s/ Joseph T. Ruble

	
 

Title:  VP Customer Operations
	
 

Title:  EVP General Counsel 

	
 

Name:  Tracy L. Pitcher
	
 

Name:  Joe Ruble

	
 

Date:  08/28/09
	
 

Date:  9-2-09

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