Document:

csgs-ex1022r_442.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.22R

 

EIGHTEENTH AMENDMENT

TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This eighteenth AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following:

 

WHEREAS, CSG and Customer entered into that certain Fifteenth Amendment to the Agreement effective as of February 20, 2015 (CSG document number 2505239) (the “15th Amendment”) relating to CSG providing a new solution known as the “QA Refresh Solution;” and

 

WHEREAS, CSG and Customer agree to modify the services to be provided and to ****** *** ********* **** relating to the QA Refresh Solution as provided under the 15th Amendment.

 

NOW, THEREFORE, CSG and Customer agree to delete the 15th Amendment in its entirety and to restate the services and fees to be provided pursuant to the QA Refresh solution as follows:

 

	
1.
	
Customer has requested, and CSG has agreed to provide, a new solution commonly referred to as the “QA Refresh Solution,” which solution enables Customer to mirror production configuration and Connected Subscribers into designated test environments.

 

	
2.
	
As of April 1, 2014, Schedule F, Section IV. Ancillary Products and Services, Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 8. titled “QA Refresh Solution,” as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee 

	
8.  Solution Support and Maintenance Fee (Note 1, 2, 3, 4, 5)
	
*******
	
$********

Note 1: Design, development, implementation services, lead times and fees for the initial deployment of the QA Refresh Solution are set forth in the delivered SOW (CSG document #2505232) to be covered under **-********** ***** or ****** ******* ********** ***** whichever is applicable.

Note 2: Solution Support and Maintenance will commence after the deployment of the QA Refresh Solution. The ******* Solution Support and Maintenance Fee is due to CSG ** ******* *** **** ***** the QA Refresh Solution is provided, with (i) the ***** ******* Solution Support and Maintenance Fee to be invoiced as of the date the QA Refresh Solution is made available by CSG to Customer in compliance with the QA Refresh Solution SOW (CSG document number 2505232) and available to customer and (ii) subsequent ******* Solution Support and Maintenance Fees to be invoiced as of the *********** **** of the date such initial deployment of QA Refresh Solution.  In consideration of Customer’s payment of the Solution Support and Maintenance Fee, Customer will receive standard support and maintenance of **** (*) new environments.  For clarification, CSG will invoice Customer for the period of ***** *, 2014 through ******** *, 2014 in one invoice and ******* thereafter. Refreshing the environments will be covered by a separate SOW. 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

Note 3:  Notwithstanding the limitation in Section 3.4(d) of the Agreement to utilize ****** ******* ********** for *********** ******** ******** ** **** ******** ********** ** ****, the parties agree after **** *, 2014 that ****** ******* ********** (to the extent available due to lack of use or amendment to the Agreement) may be ******** ** ******* *** ******* Solution Support and Maintenance Fee due for the QA Refresh Solution.  Customer acknowledges that the use and application of ****** ******* ********** is strictly limited to satisfaction of the Solution Support and Maintenance Fee (and, if and as specified in an SOW or LOA, additional Solution Support *****) for the QA Refresh Solution, and ****** ******* ********** may not be applied against any future enhancement or changes to the QA Refresh Solution or any other Product or Service provided or performed by CSG absent an agreement duly executed by each of Customer and CSG.  For clarification, in the event the Parties amend the Agreement to no longer provide for ****** ******* **********, Customer shall pay the ******* Solution Support and Maintenance Fee as provided herein.  In the event the foregoing occurs subsequent to the date of the first ****** payment of ******* fees, Customer shall be responsible for payment of the ******* fees on a prorated basis from the effective date of an amendment of the ****** ******* ********** terms.

Note 4:  Provided ****** ******* ********** is available as of the invoice of the ******* Solution Support and Maintenance Fee, after **** *, 2014 ****** ******* ********** (as available pursuant to Section 3.4(b) of the Agreement) will be applied against and be deemed to pay the Solution Support and Maintenance Fee as of such invoice date.  In the event the ****** ******* ********** is amended during the Term of the Agreement, the current Solution Support and Maintenance Fee (subject to Note 6) will utilize **** ******** (*****) ****** ******* ********** *****.  If ****** ******* ********** is not available at the time the Solution Support and Maintenance Fee is deemed invoiced as per Note 3 above (i.e., Customer has otherwise fully utilized ****** ******* ********** amounts received by CSG for the current ******** **** as of the invoice date or the Parties have amended the Agreement removing the provision and requirements of ****** ******* **********), then Customer shall pay CSG the amount of any such shortfall.  If such shortfall occurs in any ***** other than the **** ***** of a ******** ****, the ********* ****** **** ** ******** ***** ** ****** ** ******* ******* ** *** **** ****** ******* ********** ******* payment, and Customer’s next ******* ****** ******* ********** payment shall be reduced by the amount of such prior *****’* additional payment.  If, however, such shortfall occurs in the **** ***** of a ******** ****, the additional amount paid by Customer shall be deemed a cash payment by Customer in partial satisfaction of the Solution Support and Maintenance Fee, and shall not be applied against or reduce any ****** ******* ********** due and payable for the **** ******** ****.  If as of any invoice date of the Solution Support and Maintenance Fee (and/or any overage fees per Note 3 above) ****** ******* ********** has been terminated in accordance with the Agreement, Customer agrees to pay all invoiced fees in accordance with Section 5.2 of the Agreement.  For clarification, in the event the Parties amend the Agreement to no longer provide for ****** ******* **********, Customer shall pay the ******* Solution Support and Maintenance Fee as provided herein.  In the event the foregoing occurs subsequent to the date of the ***** ****** payment of ******* fees, Customer shall be responsible for payment of the ******* fees on a prorated basis from the effective date of an amendment of the ****** ******* ********** terms.

Note 5:  The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

The fee change described in the Eighteenth Amendment will become effective in the month following the Effective Date of the Eighteenth Amendment.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abein
	
 

By:  /s/ Joseph T. Ruble

	
 

Name: Jeur Abein
	
 

Name:  Joseph T. Ruble

	
 

Title:  Senior Vice President Procurement
	
 

Title:  EVP, CAO & General Counsel

	
 

Date:  10-7-2015
	
 

Date:  5 Oct 2015csgs-ex1022s_443.htm

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit10.22S

 

NINETEENTH AMENDMENT

TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This NINETEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following:

 

	
1.
	
CSG has designed and developed a solution which automates completion of Orders during the Backlog Window for conversions, as more particularly described and defined herein.  XWABL is provided and used to reduce the reliance by Customer on manually completing Backlog.  For purposes of CSG’s provision and Customer’s use of XWABL, the following terms are used and defined below:

 

Definitions

	
 
	
·
	
Adjusted Orders or Adjusted WIP – Shall mean a subset of Orders that contain valid and complete details that can be processed in XWABL by CSG.

	
 
	
·
	
Backlog– Shall mean Customer initiated transactions which occur in the OBP after the file-cutoff from the OBP and before use in production as well as carryover to CSG’s ACP system.

	
 
	
·
	
Backlog Window – Shall mean the period of time between the OBP file cutoff and the production use and carryover to CSG’s ACP System.

	
 
	
·
	
Estimated Production Completion Percentage (EPCP) – Shall mean the estimated percentage of Adjusted Orders processed in XWABL that will result in a successful and closed order in ACP.  

	
 
	
·
	
Invalid Orders – Shall mean a subset of Orders that cannot be processed by CSG due to incomplete details, out-of-scope Order types received from Customer, cancelled or completed Orders received from Customer or other types of Orders identified in and pursuant to  a Statement of Work for each conversion. 

	
 
	
·
	
Orders or Order File – Shall mean each individual account-level transaction of Backlog provided by Customer in a mutually agreed electronic format, containing OBP data during the Backlog Window for use by XWABL.

	
 
	
·
	
Production Completion Percentage (PCP) – Shall mean the actual percentage of Adjusted Orders processed in XWABL that resulted in a successful and closed order in ACP.

	
 
	
·
	
Successful Orders - Shall mean the number of Orders successfully processed by XWABL that result in a completed transaction in ACP in closed status.  

	
 
	
·
	
Work in Process (WIP) – Shall mean Orders received from Customer for processing in XWABL.

	
 
	
·
	
XWABL or Extended Workorder Automated Backlog– Shall mean a solution designed and developed by CSG which automates Orders during the Backlog Window and provides transformed Order details for manual entry by Customer.  

	
 
	
·
	
XWABL Metric Report– Shall mean the report generated by CSG during the execution of XWABL in testing or production that provides measures on the status of XWABL processing.  This report may be 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	
 
		
updated from time to time by mutual agreement between CSG and Customer, but at a minimum shall contain the following data fields: 

	
 
	
o
	
Total Orders / Total WIP - The total number of individual Orders received from Customer for processing. 

	
 
	
o
	
V-Fail Orders – Orders that are received but do not pass a verify step for processing in ACP.   These Orders are included in the Invalid Order counts.

	
 
	
o
	
SKIP Orders – Orders that are received by CSG from Customer that are in a cancelled or completed status or that are out-of-scope for processing at the request of Customer.   These Orders are included in the Invalid Order counts.

	
 
	
o
	
PSKIP Orders - Pending Orders received from Customer that are out-of-scope for processing by mutual agreement between Customer and CSG.   These Orders are included in the Invalid Order counts.

	
 
	
o
	
Adjusted Orders or Adjusted WIP Orders – Orders that CSG can process and shall be calculated as Total Orders, less all Invalid Order types (V-Fail, SKIP, PSKIP).

	
 
	
o
	
Ready Orders – Adjusted WIP Orders that have not yet been processed in XWABL

	
 
	
o
	
Success Orders – Adjusted WIP Orders that have been successfully processed by XWABL resulting in a completed and closed transaction on ACP

	
 
	
o
	
Fail Orders – Adjusted WIP Orders that did not successfully create a completed and closed transaction in ACP and failed processing in XWABL.

	
 
	
o
	
Total Adjusted WIP Processed – Adjusted WIP Orders that have either succeeded or failed processing.   

	
 
	
o
	
Total WIP Success Percentage – is the percentage of Adjusted WIP where a Successful Order was processed by XWABL.   At the end of XWABL processing, the aggregate Total WIP Success Percentage for all Order Files received shall equal the Production Completion Percentage (PCP)

	
 
	
o
	
XWABL Converted – The total number of Adjusted WIP records where successful translation output is provided to Customer in Excel or similar format

 

	
2.
	
CSG and Customer agree XWABL ***** *** ** **** ** ********** ** ******* * ********** unless Customer and CSG have mutually agreed upon a separate Statement of Work (“XWABL SOW”) *** **** **********.   Customer and CSG agree that the XWABL SOW should be executed no less than ****** (**) **** ***** to the ********** ******* and conversion onto CSG’s ACP system.  Pursuant to the XWABL SOW, CSG and Customer shall agree upon the EPCP.  At the time of ********** *** ********** ******* ********** ***** *****, the **** **** ** ******** ** *** *** to ********* ********** **** *** *********, which are provided in Schedule F of the Agreement.  The PCP shall be determined from the XWABL Metric Report.  Partially completed ****** *** *** **** ** *** *********** ** **** *** ***, but CSG and Customer, if mutually agreed upon may include them in an XWABL SOW.

 

	
3.
	
As of the Amendment Effective Date, Schedule F, Fees, Section IV. Ancillary Products and Services, Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 15. titled “Extended Workorder Automated Backlog (XWABL),” as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
15. Extended Workorder Automated Backlog (XWABL)
	
 
	
 

	
a)Implementation Fee (per **********) (Note 1)
	
*** *******
	
*****

	
b)Completed Order fees (Note 2)
	
 
	
 

	
§Minimum Successful Orders fee (fee per *****)
	
*******
	
$****

	
§PCP attainment up to *****% (fee per *****)
	
*******
	
$****

	
§PCP attainment of *****% to *****% (fee per *****)
	
*******
	
$****

	
§PCP attainment of *****% to *****% (fee per *****)
	
*******
	
$****

	
§PCP attainment of *****% to *****% (fee per *****)
	
*******
	
$****

	
§PCP greater than *****% (fee per *****)
	
*******
	
$****

Note 1: XWABL Services will be provided pursuant to a mutually agreed Statement of Work for **** **********.  

Note 2: The PCP shall be contingent upon Customer ensuring the following do not impact EPCP as determined solely by CSG:

	
 
	
(a)
	
Customer **** ** ********** ************* *******
	
 

	
 
	
(b)
	
Customer **** ** ********** ************* ******* ** ***’* ****** or the *** ******
	
 

	
 
	
(c)
	
In the event the mixture of order types change, Customer will work with CSG to evaluate necessary changes to the “********** ** **********”
	
 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	
 
	
(d)
	
******* ******** ** ***** **** ******** ** *** ** ***.  In the event ********* ***** *** ********* ** ***, Customer will work with CSG to evaluate necessary changes to the EPCP 
	
 

Note 3: Customer and CSG agree ********* ***** ** ******* ** *** ********* ***** *** if the *** ** **** **** *** **** ** ** ****** ** ******* **** **%.  The ********* ******** ** ******** ***** ** **% of the **** *** ***** ** *** ***** ***** ***** **** *** **********.   Regardless of the *********** ** *** ******** ** *** **********, CSG and Customer agree that ***** ** ************* ***** *** **** *** ********* ****** ** **** **** *** ******* ********** ****** *** ********** ** *** ****** ** ********** ******; also, CSG and Customer agree ***** *** ************, there will ***** ** * ******* ********** ****** *** ***** ** ** **** **** **% of *** ********** ** *** ** *** ****.

 

Provided as an example only:

*** ******** ****** ** ****** ****** *** *** ******* ******** ***** **** **** **** ** **% (** ****** ********** ******).  

 

** *** *** ** ****** (**%), **** *** ********* ***** *** *** ***** **** ** $**** (*** ********** ** *****% ** *****% **** ** *** ***** ** *** ***** *****) *** ****** ********* ** * ********* ***** *** ** $********** (*******$****).

 

******** ** *** *** ** ****** (**%), **** *** ********* ***** *** *** ***** **** ** $**** (*** ********** ** *****% ** *****% **** ** *** ***** ** *** ***** ***** **** * **% ******** ******* *** *** ** **** **** *** ****** **** **** ** ** ****** ** ******* **** **%; ******** *** ********* ********* ***** *** ** **** **** *** ******* ********** ****** **** *** ******* ***** ********** *** ***** *****) ($**** - $****** = $****) *** ****** ********* ** * ********* ***** *** ** $********* (*******$****).

 

** *** ************ ** *** ** *** ***** ****** ** **** * ***** ****** *** *** ********** **** ** **%, **** *** ********* ***** *** **** ** $**** *** ***** *** *** ******** ******* ********** ** *** **** ****** *** **********  ** **** **** *** ******** ****** *** ****** ****** **** * **% ***** **** **** (** ****** ********** ******), ********* ** * ********* ***** *** ** $****** (*******$****).

 

 

The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

[Signature Page Follows]

 

 

 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Jeur Abein
	
 

By:  /s/ Joseph T. Ruble

	
 

Name: Jeur Abein
	
 

Name:  Joseph T. Ruble

	
 

Title:  Senior Vice President Procurement
	
 

Title:  EVP, CAO & General Counsel

	
 

Date:  10-7-2015
	
 

Date:  5 Oct 2015

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