Document:

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                                                                     EXHIBIT 4.3

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                          REGISTRATION RIGHTS AGREEMENT

                                      AMONG

                         SERVICEWARE TECHNOLOGIES, INC.

                                       AND

                   THE PURCHASERS LISTED ON SCHEDULE 1 HERETO

                                   MAY 6, 2002

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                                TABLE OF CONTENTS
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SECTION 1.      CERTAIN DEFINITIONS........................................1
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SECTION 2.      REGISTRATION RIGHTS........................................3
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   2.1.   COMPANY REGISTRATION.............................................3
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   2.2.   DEMAND REGISTRATION..............................................4
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   2.3.   PIGGYBACK REGISTRATION...........................................7
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   2.4.   LIMITATIONS ON SUBSEQUENT REGISTRATION RIGHTS....................8
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   2.5.   UNDERWRITING AGREEMENT...........................................8
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   2.6.   EXPENSES OF REGISTRATION.........................................8
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   2.7.   REGISTRATION PROCEDURES..........................................8
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   2.8.   INDEMNIFICATION.................................................11
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   2.9.   UNDERWRITING AGREEMENT..........................................14
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   2.10.  INFORMATION BY HOLDER...........................................14
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   2.11.  TRANSFER OF REGISTRATION RIGHTS.................................14
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   2.12.  TERMINATION OF REGISTRATION RIGHTS..............................15
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   2.13.  DELAY OF REGISTRATION; FURNISHING OF INFORMATION................15
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   2.14.  AMENDMENT OF REGISTRABLE RIGHTS.................................15
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   2.15.  CURRENT PUBLIC INFORMATION. ....................................15
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SECTION 3.      MISCELLANEOUS.............................................15
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   3.1.   GOVERNING LAW...................................................15
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   3.2.   SUCCESSORS AND ASSIGNS..........................................16
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   3.3.   EFFECTIVENESS...................................................16
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   3.4.   ENTIRE AGREEMENT; AMENDMENT.....................................16
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   3.5.   NOTICES, ETC....................................................17
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   3.6.   DELAYS OR OMISSIONS.............................................18
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   3.7.   INTERPRETATION..................................................18
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   3.8.   SEVERABILITY....................................................18
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   3.9.   TITLES AND SUBTITLES............................................18
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   3.10.  GENDER..........................................................18
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   3.11.  COUNTERPARTS....................................................18
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                          REGISTRATION RIGHTS AGREEMENT

                  THIS REGISTRATION RIGHTS AGREEMENT dated as of May 6, 2002,
among SERVICEWARE TECHNOLOGIES, INC., a Delaware corporation (the "COMPANY"),
and the Persons listed on Schedule 1 attached hereto (the "PURCHASERS").

                                    RECITALS

                  The Company is entering into a Note Purchase Agreement (the
"NOTE PURCHASE AGREEMENT") dated as of the date hereof, with the Purchasers,
pursuant to which the Company is issuing to the Purchasers up to $3,000,000
million aggregate principal amount of its 10% Senior Unsecured Convertible Notes
due November 2003 (and currently proposed to be December 2003). In order to
induce the Purchasers to enter into the Note Purchase Agreement, the Company
wishes to grant registration rights to the Purchasers as more fully set forth
herein.

                  NOW, THEREFORE, in consideration of the mutual promises and
covenants hereinafter set forth, the parties hereby agree as follows:

         Section 1. CERTAIN DEFINITIONS.

                  Capitalized terms used in this Agreement and not defined
herein shall have the meanings ascribed to them in the Note Purchase Agreement.
As used in this Agreement, the following terms shall have the following
respective meanings:

                  "COMMISSION" shall mean the Securities and Exchange Commission
or any other federal agency at the time administering the Securities Act.

                  "COMMON STOCK" shall mean the common stock of the Company, par
value $.01 per share, and any other securities issued in respect of Common Stock
upon any stock split, stock dividend, recapitalization, merger, consolidation,
share exchange or similar event.

                  "EXCHANGE ACT" shall mean the Securities Exchange Act of 1934,
as amended, or any successor federal statute and the rules and regulations of
the Commission thereunder, all as the same shall be in effect at the time.

                   "HOLDER" shall mean any Purchaser holding Registrable
Securities and any Person holding Registrable Securities to whom the rights
under this Agreement have been transferred in accordance with SECTION 2.12
hereof.

                  "MAJORITY HOLDERS" shall mean any Holder(s) who in the
aggregate are Holders of not less than 50% of the Registrable Securities then
outstanding.

                  "NASD" means the National Association of Securities Dealers,
Inc.

                  "NASDAQ" means the automated quotation system of the NASD.

                   "NOTES" has the meaning given to such term in the Note
Purchase Agreement.

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                  "ORIGINAL ISSUE DATE" shall mean the first date on which Notes
are issued under the Note Purchase Agreement.

                  "PERSON" means any individual, any foreign or domestic
corporation, general partnership, limited partnership, limited liability
company, firm, joint venture, association, individual retirement account, joint
stock company, trust, estate, unincorporated organization, governmental or
regulatory body or other entity.

                  "REGISTRABLE SECURITIES" shall mean (a) all shares of Common
Stock issuable upon the conversion of the Notes; and (b) any shares of Common
Stock or other capital stock of the Company issued as (or issuable upon
conversion or exercise of any warrant, right or other security which is as
issued as) a dividend or other distribution with respect to, or in exchange for
or in replacement of, such above-described securities, PROVIDED, HOWEVER, that
securities shall be treated as Registrable Securities only if and only for so
long as they are held by a Holder or a permitted transferee pursuant to the
terms hereof, and (i) they have not been disposed of pursuant to a registration
statement declared effective by the Commission, (ii) they have not been sold in
a transaction exempt from the registration and prospectus delivery requirements
of the Securities Act, so that all transfer restrictions and restrictive legends
with respect thereto are removed upon the consummation of such sale, or (iii)
the registration rights as to the Holder of such Registrable Securities have not
expired pursuant to Section 2.12.

                  "REGISTRABLE SECURITIES THEN OUTSTANDING" shall be the number
of shares determined by calculating the total number of shares of the Company's
Common Stock or other capital stock that are Registrable Securities and either
(a) are then issued and outstanding or (b) are issuable pursuant to then
exercisable or convertible securities.

                  "REGISTRATION STATEMENT" shall mean any registration statement
filed by the Company with the Commission pursuant to Section 2.1, 2.2 or 2.3
hereof.

                  "SALE PRICE" on any date means the closing sale price per
share of Common Stock (or, if no closing sale price is reported, the average of
the bid and ask prices or, if more than one in either case, the average of the
average bid and average ask prices) on such date as reported in composite
transactions for the principal United States securities exchange on which the
Common Stock is traded or, if the Common Stock is not listed on a United States
national or regional securities exchange, (i) as reported by the National
Association of Securities Dealers Automated Quotation System or by the National
Quotation Bureau Incorporated, or (ii) if such bid and ask prices are not
reported by the National Association of Securities Dealers Automated Quotation
System or by the National Quotation Bureau Incorporated, in a manner to be
determined by the Company on the basis of such quotation as the Board considers
appropriate in its reasonable discretion.

                  The terms "REGISTER," "REGISTERED" and "REGISTRATION" refer to
a registration effected by preparing and filing a registration statement in
compliance with the Securities Act, and the declaration or ordering of the
effectiveness of such registration statement.

                   "SECURITIES" means "securities" as defined in Section 2(1) of
the Securities Act and includes capital stock or other equity interests or any
options, warrants or other securities

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that are directly or indirectly convertible into, or exercisable or exchangeable
for, capital stock or other equity interests. Whenever a reference herein to
Securities is referring to any derivative Securities, the rights of a Holder
shall apply to the Common Stock issuable upon conversion of the Notes.

                   "SECURITIES ACT" shall mean the Securities Act of 1933, as
amended, or any successor federal statute and the rules and regulations of the
Commission thereunder, and the rules and regulations of the Commission
thereunder, all as the same shall be in effect at the time.

         Section 2. REGISTRATION RIGHTS.

         2.1. COMPANY REGISTRATION.

              The Company shall, at its cost:

           (a) within 30 days after the Original Issue Date, file with the
Commission a Registration Statement on Form S-3 or such other form for which the
Company is eligible relating to the offer and sale of the Registrable Securities
from time to time in accordance with the methods of distribution elected by the
Holders of the Registrable Securities and set forth in such Registration
Statement, and use its best efforts to cause such Registration Statement to be
declared effective by the Commission within 120 days after the Original Issue
Date;

           (b) use its best efforts to keep the Registration Statement
continuously effective in order to permit the Prospectus forming part thereof to
be used by Holders so long as the Registration Statement can be maintained on
Form S-3(the date as of which the Registration Statement is no longer required
to be maintained in effect under this Section 2.1 is referred to as the
"Expiration Date"); and

           (c) notwithstanding any other provisions hereof, use its best efforts
to ensure that (1) any Registration Statement and any amendment thereto and any
Prospectus forming part thereof and any supplement thereto complies with the
Securities Act and the rules and regulations thereunder, (2) any Registration
Statement and any amendment thereto does not, when it becomes effective, contain
an untrue statement of a material fact or omit to state a material fact required
to be stated therein or necessary to make the statements therein not misleading
and (3) any prospectus forming part of any Registration Statement, and any
supplement to such Prospectus (as amended or supplemented from time to time),
does not include an untrue statement of a material fact or omit to state a
material fact necessary in order to make the statements, in light of the
circumstances under which they were made, not misleading.

           The Company further agrees, if necessary, to supplement or amend the
Registration Statement if reasonably requested by the Majority Holders with
respect to information relating to the Holders and otherwise as required by
Section 2.7(h) below, to use all reasonable efforts to cause any such amendment
to become effective and such Registration Statement to become usable as soon as
thereafter practicable and to furnish to the Holders of Registrable Securities
copies of any such supplement or amendment promptly after its being used or
filed with the Commission.

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           (d) EFFECTIVE REGISTRATION STATEMENT.

                  (i) The Company will be deemed not to have used its best
         efforts to cause the Registration Statement to become, or to remain,
         effective during the requisite period if it voluntarily takes any
         action that would result in any such Registration Statement not being
         declared effective or in the Holders of Registrable Securities covered
         thereby not being able to sell such Registrable Securities during that
         period unless (A) such action is required by applicable law or (B) such
         action is taken by the Company in good faith and for valid business
         reasons (not including avoidance of the Company's obligations
         hereunder), including the acquisition or divestiture of assets, so long
         as the Company promptly comply with the requirements of Section 2.7(h)
         hereof, if applicable.

                  (ii) A Registration Statement will not be deemed to have
         become effective unless it has been declared effective by the
         Commission; provided, however, that if, after it has been declared
         effective, the offering of Registrable Securities pursuant to a
         Registration Statement is interfered with by any stop order, injunction
         or other order or requirement of the Commission or any other
         governmental agency or court, such Registration Statement will be
         deemed not to have been effective during the period of such
         interference, until the offering of Registrable Securities pursuant to
         such Registration Statement may legally resume.

           (e) LIQUIDATED DAMAGES. In the event that (i) the Registration
Statement is not filed with the Commission on or prior to the 30th calendar day
following the Original Issue Date, (ii) the Registration Statement with respect
to the Registrable Securities is not declared effective on or prior to the 120th
calendar day following the Original Issue Date, or (iii) the Registration
Statement is declared effective but thereafter ceases to be effective or usable
prior to the Expiration Date (each such event referred to in clauses (i)-(iii)
above, a "Registration Default"), the Company shall pay as liquidated damages to
each Purchaser an amount equal to five percent (5%) per annum on the outstanding
amount of Notes held by such Purchaser during such period as a Registration
Default shall have occurred and be continuing. Liquidated damages may be paid,
at the Company's option, in cash or by the delivery of an additional promissory
note (a "PIK Note") in the form of the Notes and in the initial principal amount
equal to the amount of liquidated damages being paid by note or in a combination
of cash and PIK Notes.

           (f) SPECIFIC ENFORCEMENT. The Company acknowledges that there would
be no adequate remedy at law if it fails to perform any of its obligations
hereunder and that the holders of Registrable Securities may be irreparably
harmed by any such failure, and accordingly agree that the holders of
Registrable Securities, in addition to any other remedy to which the holders of
Registrable Securities may be entitled at law or in equity, shall be entitled to
compel specific performance of the obligations of the Company under this
Registration Rights Agreement in accordance with the terms and conditions of
this Registration Rights Agreement, in any court of the United States or any
State thereof having jurisdiction.

         2.2. DEMAND REGISTRATION.

           (a) REQUEST FOR REGISTRATION. In case the Company shall receive from
the Majority Holders, after the Expiration Date and at such time as no
Registration Statement covering the Registrable Securities shall have been filed
with the Commission or shall remain in effect, a written request (the "Demand")
that the Company effect a registration under the Securities Act of

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Registrable Securities then outstanding, with a market value of at least
$500,000 (based on the Sale Price of the Common Stock for the ten trading days
prior to the date of the Demand), in accordance with this SECTION 2.2, the
Company will:

               (i) promptly, and in no event more than twenty (20) days after
         receipt of such written request, give written notice of the proposed
         registration to all other Holders; and

               (ii) as soon as practicable, use its best efforts to effect
         such registration (including, without limitation, appropriate
         qualification under applicable blue sky or other state securities laws
         and appropriate compliance with applicable regulations issued under the
         Securities Act and any other governmental requirements or regulations)
         as may be so requested and as would permit or facilitate the sale and
         distribution of all or such portion of such Registrable Securities as
         are specified in such request, together with all or such portion of the
         Registrable Securities of any Holders joining in such request each as
         are specified in a written request (which request shall specify the
         number of Registrable Securities proposed to be included in such
         registration) received by the Company within 15 days after receipt of
         such written notice from the Company; PROVIDED, HOWEVER, that the
         Company shall not be obligated to take any action to effect any such
         registration, qualification or compliance pursuant to this SECTION 2.2:

                    (A) After the Company has effected two such registrations at
            the request of the Holders pursuant to this SECTION 2.2(a) within
            any twelve (12) month period;

                    (B) During any period in which any Company-initiated
            registration statement (other than on Form S-4 or Form S-8
            promulgated under the Securities Act or any successor forms
            thereto), pursuant to which Securities of the Company are to be or
            were sold, has been filed and not withdrawn or has been declared
            effective within the prior 90 days, provided that the Company is
            actively employing its best efforts to cause such other registration
            statement to become effective (and provided, further, that the
            Company cannot pursuant to this Section 2.2(a)(ii)(B) delay
            implementation of a demand for registration more than once in any
            twelve (12) month period); or

                    (C) If the Company shall furnish to such Holders a
            certificate signed by the Chief Executive Officer of the Company
            stating that in the good faith judgment of the Board it would be
            materially detrimental to the Company or its stockholders for a
            Registration Statement to be effected at such time, then the
            Company's obligation to use its best efforts to register, qualify or
            comply under this SECTION 2.2 shall be deferred once (with respect
            to any demand for registration hereunder) for a period not to exceed
            ninety (90) days from the date of receipt of written request from
            the Majority Holders, provided that the Company cannot pursuant to
            this Section 2.2(a)(ii)(C) delay implementation of a demand for
            registration more than once in any twelve (12) month period.

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           (b) With respect to any registration pursuant to this SECTION 2.2, if
the managing underwriter advises the Company in writing that the inclusion of
all Registrable Securities proposed to be included in such registration would
interfere with the successful marketing of such Securities, then there shall be
excluded from such registration and underwriting, to the extent necessary to
satisfy such limitation, FIRST the Securities held by stockholders of the
Company other than the Holders, THEN Securities which the Company may wish to
register for its own account, and THEREAFTER, to the extent necessary,
Registrable Securities held by the Holders (PRO RATA to the respective number of
Registrable Securities requested by the Holders to be included in the
registration); PROVIDED, HOWEVER, that in any event, all Registrable Securities
must be included in such registration prior to any other Securities.

           (c) The Company shall be entitled to register Securities for sale for
its own account in any registration requested pursuant to this SECTION 2.2 as
permitted to do so by the underwriters and SECTION 2.2(b).

           (d) A requested registration under this Section may be rescinded by
written notice to the Company by the Holders holding a majority of the
Registrable Securities to be included in such registration under the following
circumstances:

                  (i) If such Registration Statement is rescinded prior to the
         filing date, such rescinded registration shall not count as a
         Registration Statement initiated pursuant to this SECTION 2.2 for
         purposes of SECTION 2.2(a);

                  (ii) If such Registration Statement is rescinded after the
         filing date but prior to its effective date, such rescinded
         registration shall not count as a Registration Statement initiated
         pursuant to this SECTION 2.2 for purposes of SECTION 2.2(a) if the
         participating Holders (x) have reimbursed the Company for all
         reasonable out-of-pocket expenses incurred by the Company in connection
         with such rescinded registration or (y) (1) reasonably believed that
         the Registration Statement contained an untrue statement of material
         fact or omitted to state a material fact required to be stated therein
         or necessary to make the statements made therein not misleading, (2)
         notified the Company of such fact and requested that the Company
         correct such alleged misstatement or omission and (3) the Company
         refused to correct such alleged misstatement or omission; and

                  (iii) A registration shall not count as a Registration
         Statement initiated pursuant to this SECTION 2.2 for purposes of
         SECTION 2.2(a) above unless it becomes effective and the participating
         Holders have the ability to sell all of the Registrable Securities
         sought to be included in such Registration Statement.

           (e) Without the consent of the Majority Holders, the Company may not
cause any other registration of Securities for sale for its own account (other
than a registration effected solely to implement an employee benefit plan or
stock option plan or a transaction contemplated by Rule 145 of the Commission)
to be initiated after a registration requested pursuant to SECTION 2.2 and to
become effective less than 90 days after the effective date of any registration
requested pursuant to SECTION 2.2.

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(f)      EFFECTIVE REGISTRATION STATEMENT.

                  (i) The Company will be deemed not to have used its best
         efforts to cause the Registration Statement to become, or to remain,
         effective during the requisite period if it voluntarily takes any
         action that would result in any such Registration Statement not being
         declared effective or in the Holders of Registrable Securities covered
         thereby not being able to sell such Registrable Securities during that
         period unless (A) such action is required by applicable law or (B) such
         action is taken by the Company in good faith and for valid business
         reasons (not including avoidance of the Company's obligations
         hereunder), including the acquisition or divestiture of assets, so long
         as the Company promptly complies with the requirements of Section
         2.7(h) hereof, if applicable.

                  (ii) A Registration Statement will not be deemed to have
         become effective unless it has been declared effective by the
         Commission; provided, however, that if, after it has been declared
         effective, the offering of Registrable Securities pursuant to a
         Registration Statement is interfered with by any stop order, injunction
         or other order or requirement of the Commission or any other
         governmental agency or court, such Registration Statement will be
         deemed not to have been effective during the period of such
         interference, until the offering of Registrable Securities pursuant to
         such Registration Statement may legally resume.

           (g) LIQUIDATED DAMAGES. In the event that (i) a Registration
Statement under this Section 2.2 is not filed with the Commission on or prior to
the 45th calendar day following the date of the Demand, (ii) the Registration
Statement with respect to the Registrable Securities required to be registered
pursuant to this Section 2.2 is not declared effective on or prior to the 120th
calendar day following the date of the Demand, or (iii) the Registration
Statement is declared effective but thereafter ceases to be effective or usable
prior to 180 days after the date it has become effective (each such event
referred to in clauses (i)-(iii) above, a "Demand Registration Default"), the
Company shall pay as liquidated damages to each Holder who requested its
Registrable Securities to be included in the Registration Statement an amount
equal to five percent (5%) per annum on the value of the Registrable Securities
to have been included in the Registration Statement (based on the average Sale
Price of the Common Stock during the ten trading days prior to the date of the
Demand) during such period as a Demand Registration Default shall have occurred
and be continuing. The period during which a Demand Registration Default under
clause (iii) above shall be deemed to be in existence shall not exceed the
balance of the 180 day period during which such Registration Statement was to
have remained in effect. Liquidated damages shall be paid in cash within thirty
(30) days after demand by the Holders entitled thereto.

         2.3. PIGGYBACK REGISTRATION.

              If the Company, at any time proposes to register any of its
Securities under the Securities Act, other than pursuant to Section 2.1 or 2.2,
it shall promptly, and in no event less than fifteen (15) days prior to the
filing of a registration statement with respect to a registration under this
Section 2.3, give written notice to each Holder of such intention. Upon the
written request of any Holder given within fifteen (15) days after receipt of
any such notice, the Company shall include in such registration all of the
Registrable Securities indicated in such request, so as to permit the
disposition of the Registrable Securities on the same terms and conditions as
the Securities of the Company otherwise being sold in such registration. If a

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Holder decides not to include all of its Registrable Securities in any
registration statement thereafter filed by the Company, such Holder shall
nevertheless continue to have the right to include any Registrable Securities in
any subsequent registration statement or registration statement as may be filed
by the Company with respect to offerings of its securities, all upon the terms
and conditions set forth herein. Notwithstanding any other provision of this
Section 2.3, if the managing underwriter advises the Company in writing that the
inclusion of all Registrable Securities proposed to be included in such
registration would interfere with the successful marketing of such Securities of
the Company, then there shall be excluded from such registration and
underwriting, to the extent necessary to satisfy such limitation, FIRST
Securities of the Company held by stockholders of the Company without
registration rights, and THEN, to the extent necessary, Securities held by
holders with registration rights (PRO RATA to the respective number of
Securities requested by the holders to be included in such registration).

         2.4. LIMITATIONS ON SUBSEQUENT REGISTRATION RIGHTS.

              The Company represents and warrants to the Purchasers that the
registration rights granted hereby do not conflict with any other registration
rights granted by the Company. The Company shall not, after the date hereof,
grant any registration rights which conflict with or impair the registration
rights granted hereby.

         2.5. UNDERWRITING AGREEMENT.

              In the case of any underwritten registration effected pursuant to
Section 2.2 or 2.3, the right of any Holder to include its Registrable
Securities in such registration shall be conditioned upon such Holder's
participation in such underwriting and the inclusion of such Holder's
Registrable Securities in the underwriting to the extent provided herein. All
Holders proposing to distribute their securities through such underwriting shall
enter into an underwriting agreement in customary form with the underwriter or
underwriters selected for such underwriting by the Company.

         2.6. EXPENSES OF REGISTRATION.

              The Company shall bear the expense of any registrations effected
pursuant to Sections 2.1, 2.2 and 2.3 including, without limitation, all
registration and filing fees (including all expenses incident to filing with the
NASD), fees and expenses of complying with securities and blue sky laws,
printing expenses, the Selling Holder's Counsel (as hereinafter defined) and
fees and expenses of the Company's counsel and accountants; PROVIDED, HOWEVER,
that each Holder participating in such registration shall pay its pro rata
portion (on the basis of the number of shares so registered) of discounts or
commissions payable to any underwriter.

         2.7. REGISTRATION PROCEDURES.

              If and whenever the Company is under an obligation pursuant to the
provisions of this Agreement to use its best efforts to effect the registration
of any Registrable Securities, the Company shall, as expeditiously as
practicable:

           (a) with respect to a registration under Section 2.2 or 2.3, use
its best efforts to cause a registration statement that registers such
Registrable Securities to become and remain effective for a period of 90 days or
until all of such Registrable Securities have been disposed of (if earlier);

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           (b) furnish, at least five business days before filing a
registration statement that registers such Registrable Securities, a prospectus
relating thereto or any amendments or supplements relating to such a
registration statement or prospectus, to each Holder, to any counsel to any
Holder selling Registrable Securities (the "SELLING HOLDER") and to one counsel
selected by the holders of a majority of such Registrable Securities (the
"SELLING HOLDERS' COUNSEL"), copies of all such documents proposed to be filed,
and such other documents as they may reasonably request in order to facilitate
the disposition of Registrable Securities owned by such Holders (it being
understood that such five-business-day period need not apply to successive
drafts of the same document proposed to be filed so long as such successive
drafts are supplied to such counsel in advance of the proposed filing by a
period of time that is customary and reasonable under the circumstances);

           (c) prepare and file with the Commission such amendments and
supplements to such registration statement and the prospectus used in connection
therewith as may be necessary to keep such registration statement effective for
at least the period set forth in Section 2.7(a) in the case of a registration
under Section 2.2 or 2.3 or the period specified in Section 2.1(b) or until all
of such Registrable Securities have been disposed of (if earlier) and to comply
with the provisions of the Securities Act with respect to the sale or other
disposition of such Registrable Securities;

           (d) notify in writing any counsel to any Selling Holder and the
Selling Holders' Counsel promptly (i) of the receipt by the Company of any
notification with respect to any comments by the Commission with respect to such
registration statement or prospectus or any amendment or supplement thereto or
any request by the Commission for the amending or supplementing thereof or for
additional information with respect thereto, (ii) of the receipt by the Company
of any notification with respect to the issuance by the Commission of any stop
order suspending the effectiveness of such registration statement or prospectus
or any amendment or supplement thereto or the initiation or threatening of any
proceeding for that purpose and (iii) of the receipt by the Company of any
notification with respect to the suspension of the qualification of such
Registrable Securities for sale in any jurisdiction or the initiation or
threatening of any proceeding for such purposes;

           (e) use its best efforts to register or qualify such Registrable
Securities under such other securities or blue sky laws of such jurisdictions as
any seller of Registrable Securities reasonably requests and do any and all
other acts and things which may be reasonably necessary or advisable to enable
such seller of Registrable Securities to consummate the disposition in such
jurisdictions of the Registrable Securities owned by such seller; PROVIDED,
HOWEVER, that the Company will not be required to qualify generally to do
business, subject itself to general taxation or consent to general service of
process in any jurisdiction where it would not otherwise be required so to do
but for this paragraph (e);

           (f) furnish to each seller of such Registrable Securities such
number of copies of a summary prospectus or other prospectus, including a
preliminary prospectus, in conformity with the requirements of the Securities
Act, and such other documents as such Holder may reasonably request in order to
facilitate the public sale or other disposition of such Registrable Securities;

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           (g) use its best efforts to cause such Registrable Securities to
be registered with or approved by such other governmental agencies or
authorities as may be necessary by virtue of the business and operations of the
Company to enable the seller or sellers thereof to consummate the disposition of
such Registrable Securities;

           (h) notify on a timely basis each seller of such Registrable
Securities at any time when a prospectus relating to such Registrable Securities
is required to be delivered under the Securities Act within the appropriate
period mentioned in paragraph (a) of this Section, of the happening of any event
as a result of which the prospectus included in such registration statement, as
then in effect, includes an untrue statement of a material fact or omits to
state a material fact required to be stated therein or necessary to make the
statements therein not misleading in light of the circumstances then existing
and, at the request of such seller, prepare and furnish to such seller a
reasonable number of copies of a supplement to or an amendment of such
prospectus as may be necessary so that, as thereafter delivered to the offerees
of such shares, such prospectus shall not include an untrue statement of a
material fact or omit to state a material fact required to be stated therein or
necessary to make the statements therein not misleading in light of the
circumstances then existing;

           (i) make available for inspection by any counsel to any Selling
Holder and the Selling Holders' Counsel or any underwriter participating in any
disposition pursuant to such registration statement and any attorney, accountant
or other agent retained by any such underwriter (collectively, the
"INSPECTORS"), all pertinent financial and other records, pertinent corporate
documents and properties of the Company (collectively, the "RECORDS"), as shall
be reasonably necessary to enable them to exercise their due diligence
responsibility, and cause the Company's officers, directors and employees to
supply all information (together with the Records, the "INFORMATION") reasonably
requested by any such Inspector in connection with such registration statement.
Any of the Information which the Company determines in good faith to be
confidential, and of which determination the Inspectors are so notified, shall
not be disclosed by the Inspectors unless (i) the disclosure of such Information
is necessary to avoid or correct a misstatement or omission in the registration
statement, (ii) the release of such Information is ordered pursuant to a
subpoena or other order from a court of competent jurisdiction or (iii) such
Information has been made generally available to the public. The seller of
Registrable Securities agrees that it will, upon learning that disclosure of
such Information is sought in a court of competent jurisdiction, give notice to
the Company and allow the Company, at the Company's expense, to undertake
appropriate action to prevent disclosure of the Information deemed confidential;

           (j) in connection with any underwritten offering, use its best
efforts to obtain from its independent certified public accountants "comfort"
letters in customary form and at customary times and covering matters of the
type customarily covered by comfort letters;

           (k) in connection with any underwritten offering, use its best
efforts to obtain from its counsel an opinion or opinions in customary form;

                                       10
<PAGE>

           (l) provide a transfer agent and registrar (which may be the same
entity and which may not be the Company) for such Registrable Securities;

           (m) issue to any underwriter to which any seller of Registrable
Securities may sell shares in such offering certificates evidencing such
Registrable Securities;

           (n) in the event of any underwritten public offering, enter into
and perform its obligations under an underwriting agreement, in usual and
customary form, with the managing underwriter(s) of such offering. Subject to
the provisions of this agreement, each Holder participating in such underwriting
shall also enter into and perform its obligations under such an agreement.

           (o) remain current in its Commission reporting obligations and use
its best efforts to remain eligible to file with the Commission on a Form S-3
registration statement for a secondary offering;

           (p) list such Registrable Securities on any national securities
exchange on which any shares of the Common Stock are listed or on NASDAQ if then
included, or if the Common Stock is not listed on NASDAQ or any other United
States national securities exchange, use its best efforts to qualify such
Registrable Securities for trading on the OTC Bulletin Board, "pink sheets" or
such other trading market for the Company's Securities;

           (q) otherwise use its best efforts to comply with all applicable
rules and regulations of the Commission; and

           (r) use its best efforts to take all other steps necessary to
effect the registration of such Registrable Securities contemplated hereby.

         2.8. INDEMNIFICATION.

           (a) To the extent permitted by law, the Company will indemnify and
hold harmless each Holder, each of its officers and directors, members, partners
and legal counsel and each Person controlling such Holder within the meaning of
Rule 12b-2 of the General Rules and Regulations under the Exchange Act, with
respect to which registration, qualification or compliance has been effected
pursuant to this Agreement, and each underwriter, if any, and each Person who
controls any underwriter within the meaning of Rule 12b-2 of the General Rules
and Regulations under the Exchange Act, against all expenses, claims, losses,
damages or liabilities (joint or several) (or actions or proceedings in respect
thereof, including but not limited to any of the foregoing incurred in
settlement of any litigation, commenced or threatened, arising out of or based
on any untrue statement (or alleged untrue statement) of a material fact
contained in any registration statement, prospectus (including any preliminary
prospectus or final prospectus), offering circular or other document, or any
amendment or supplement thereto, incident to any such registration,
qualification or compliance, or based on any omission (or alleged omission) to
state therein a material fact required to be stated therein or necessary to make
the statements therein, not misleading, or any violation or alleged violation by
the Company of the Securities Act, the Exchange Act, any state securities law or
any rule or regulation promulgated under the Securities Act, the Exchange Act or
any state securities law applicable to the Company in connection with any such
registration, qualification or compliance, and the Company will

                                       11
<PAGE>

reimburse each such Holder, each of its officers and directors, members,
partners and legal counsel and each Person controlling such Holder, each such
underwriter and each Person who controls any such underwriter, for any legal and
any other expenses reasonably incurred in connection with investigating,
preparing, settling or defending any such claim, loss, damage, liability or
action, provided that the Company will not be liable in any such case to the
extent that any such claim, loss, damage, liability or expense arises out of or
is based on any untrue statement or omission or alleged untrue statement or
omission, made in reliance upon and in conformity with written information
furnished to the Company by such Holder, controlling Person or underwriter and
stated to be specifically for use therein. Notwithstanding the foregoing,
insofar as the foregoing indemnity relates to any such untrue statement (or
alleged untrue statement) or omission (or alleged omission) made in the
preliminary prospectus but eliminated or remedied in the amended prospectus on
file with the Commission at the time the registration statement becomes
effective or in the final prospectus filed with the Commission pursuant to Rule
424(b) of the Commission, the indemnity agreement herein shall not inure to the
benefit of any underwriter if a copy of the final prospectus filed pursuant to
Rule 424(b) was not furnished to the Person or entity asserting the loss,
liability, claim or damage at or prior to the time such furnishing is required
by the Securities Act.

           (b) To the extent permitted by law, each Holder will, if Registrable
Securities held by such Holder are included in the securities as to which such
registration, qualification or compliance is being effected, indemnify and hold
harmless the Company, each of its directors, officers and legal counsel, each
underwriter, if any, of the Company's securities covered by such a registration
statement, each Person who controls the Company or such underwriter within the
meaning of Rule 12b-2 of the General Rules and Regulations under the Exchange
Act, and each other such Holder, each of its officers, partners, members,
directors and legal counsel and each Person controlling Holder within the
meaning of Rule 12b-2 of the General Rules and Regulations under the Exchange
Act, against all claims, losses, damages and liabilities (or actions in respect
thereof) arising out of or based on any untrue statement (or alleged untrue
statement) of a material fact contained in any such registration statement,
prospectus, offering circular or other document, or any omission (or alleged
omission) to state therein a material fact required to be stated therein or
necessary to make the statements therein not misleading, and will reimburse the
Company, such Holders, such directors, officers, legal counsel, Persons,
underwriters or control persons for any legal or any other expenses reasonably
incurred in connection with investigating or defending any such claim, loss,
damage, liability or action, in each case to the extent, but only to the extent,
that such untrue statement (or alleged untrue statement) or omission (or alleged
omission) is made in such registration statement, prospectus, offering circular
or other document in reliance upon and in conformity with written information
furnished to the Company by such Holder and stated to be specifically for use
therein. Notwithstanding the foregoing, the liability of each Holder under this
subsection (b) shall be limited in an amount equal to the net proceeds from the
sale of the Registrable Securities sold by such Holder. In addition, insofar as
the foregoing indemnity relates to any such untrue statement (or alleged untrue
statement) or omission (or alleged omission) made in the preliminary prospectus
but eliminated or remedied in the amended prospectus on file with the Commission
at the time the registration statement becomes effective or in the final
prospectus filed pursuant to Rule 424(b) of the Commission, the indemnity
agreement herein shall not inure to the benefit of the Company, any underwriter
or (if there is no underwriter) any Holder if a copy of the final prospectus
filed pursuant to Rule 424(b) was not furnished to the Person or entity
asserting the loss, liability, claim or damage at or prior to the time such
furnishing is required by the Securities Act.

                                       12
<PAGE>

           (c) Each party entitled to indemnification under this Section 2.8
(the "INDEMNIFIED PARTY") shall give notice to the party required to provide
indemnification (the "INDEMNIFYING PARTY") promptly after such Indemnified Party
has actual knowledge of any claim as to which indemnity may be sought, and shall
permit the Indemnifying Party to assume the defense of any such claim or any
litigation resulting therefrom, PROVIDED that counsel for the Indemnifying
Party, who shall conduct the defense of such claim or any litigation resulting
therefrom, shall be approved by the Indemnified Party (whose approval shall not
unreasonably be withheld), and the Indemnified Party may participate in such
defense at such party's expense, and provided further that the failure of any
Indemnified Party to give notice as provided herein shall not relieve the
Indemnifying Party of its obligations under this Agreement unless the failure to
give such notice is materially prejudicial to an Indemnifying Party's ability to
defend such action, and PROVIDED, FURTHER, that the Indemnifying Party shall not
assume the defense for matters as to which there is a conflict of interest or
separate and different defenses. No Indemnifying Party, in the defense of any
such claim or litigation, shall, except with the consent of each Indemnified
Party, consent to entry of any judgment or enter into any settlement which does
not include as an unconditional term thereof the giving by the claimant or
plaintiff to such Indemnified Party of a release from all liability in respect
to such claim or litigation. No Indemnified Party shall consent to entry of any
judgment or enter into any settlement without the consent of each Indemnifying
Party (which consent shall not be unreasonably withheld). Each Indemnified Party
shall furnish such information regarding itself or the claim in question as an
Indemnifying Party may reasonably request in writing and as shall be reasonably
required in connection with defense of such claim and litigation resulting
therefrom.

           (d) If the indemnification provided for in this Section 2.8 is held
by a court of competent jurisdiction to be unavailable to an Indemnified Party
with respect to any losses, claims, damages, expenses or liabilities referred to
therein, then each Indemnifying Party, in lieu of indemnifying such Indemnified
Party, shall contribute to the amount paid or payable by such Indemnified Party
as a result of such losses, claims, damages, expenses or liabilities in such
proportion as is appropriate to reflect the relative fault of the Company on the
one hand and all stockholders offering securities in the offering (the "SELLING
SHAREHOLDERS") on the other in connection with the statements or omissions which
resulted in such losses, claims, damages, expenses or liabilities, as well as
any other relevant equitable considerations. The relative fault of the Company
on the one hand and the Selling Shareholders on the other shall be determined by
reference to, among other things, whether the untrue or alleged untrue statement
of material fact or the omission or alleged omission to state a material fact
relates to information supplied by the Company or by the Selling Shareholders
and the parties' relative intent, knowledge, access to information and
opportunity to correct or prevent such statement or omission. The Company and
the Selling Shareholders agree that it would not be just and equitable if
contribution pursuant to this Section 2.8(d) were based solely upon the number
of entities from whom contribution was requested or by any other method of
allocation which does not take account of the equitable considerations referred
to above in this Section 2.8(d). The amount paid or payable by an Indemnified
Party as a result of the losses, claims, damages, expenses and liabilities
referred to above in this Section 2.8(d) shall be deemed to include any legal or
other expenses reasonably incurred by such Indemnified Party in connection with
investigating or defending any such

                                       13
<PAGE>

action or claim, subject to the provisions of Section 2.8(c) hereof.
Notwithstanding the provisions of this Section 2.8(d), no Selling Shareholder
shall be required to contribute any amount or make any other payments under this
Agreement which in the aggregate exceed the proceeds received by such Selling
Shareholder. No Person guilty of fraudulent misrepresentation (within the
meaning of Section 11(f) of the Securities Act) shall be entitled to
contribution from any Person who was not guilty of such fraudulent
misrepresentation.

           (e) Notwithstanding the foregoing, to the extent that the provisions
on indemnification and contribution contained in the underwriting agreement
entered into in connection with an underwritten public offering are in conflict
with the foregoing provisions, the provisions in the underwriting agreement
shall control.

           (f) The obligations of the Company and Holders under this Section 2.8
shall survive completion of any offering of Registrable Securities in a
registration statement and the termination of this agreement.

         2.9. UNDERWRITING AGREEMENT.

              Notwithstanding the provisions of Sections 2.7 and 2.8, to the
extent that the Company and the Holders selling Registrable Securities in a
proposed registration shall enter into an underwriting or similar agreement,
which agreement contains provisions covering one or more issues addressed in
such Sections, the provisions contained in such Sections addressing such issue
or issues shall be superseded with respect to such registration by such other
agreement.

         2.10. INFORMATION BY HOLDER.

               Each Holder selling Registrable Securities in a proposed
registration shall furnish to the Company such written information regarding
such Holder and the distribution proposed by such Holder as the Company may
reasonably request in writing and as shall be reasonably required in connection
with any registration, qualification or compliance referred to in this
Agreement.

         2.11. TRANSFER OF REGISTRATION RIGHTS.

               The rights granted to a Holder under this Section 2 may be
assigned to a transferee or assignee in connection with any transfer or
assignment of Registrable Securities by a Holder provided that (i) either (x)
such transferee or assignee is a subsidiary, parent, general partner, limited
partner, retired partner, member of retired member of the Holder and the
transfer is not a sale, or (y), such transfer may otherwise be effected in
accordance with applicable securities laws, and (ii) the Holder notifies the
Company in writing of the transfer or assignment, stating the name and the
address of the transferee or assignee and identifying the securities with
respect to which such registration rights are being transferred or assigned and
the assignee or transferee agrees in writing to be bound by the provisions of
this Agreement, and (iii) such transfer is for Notes in the principal amount of
$25,000 or more or Registrable Securities with a market value of $25,000 or
more.

                                       14
<PAGE>

         2.12. TERMINATION OF REGISTRATION RIGHTS.

               The registration rights granted pursuant to this Agreement shall
terminate as to any Holder at such time as such Holder may sell under Rule
144(k) all Registrable Securities then held by such Holder.

         2.13. DELAY OF REGISTRATION; FURNISHING OF INFORMATION.

               No Holder shall have any right to obtain or seek an injunction
restraining or otherwise delaying any such registration as the result of any
controversy that might arise with respect to the interpretation or
implementation of this Section 2.

         2.14. AMENDMENT OF REGISTRABLE RIGHTS.

               Any provision of this Section 2 may be amended and the observance
thereof may be waived (either generally or in a particular instance and either
retroactively or prospectively), only with the written consent of the Company
and the Holders of more than fifty percent (50%) of the Registrable Securities
then outstanding. Any amendment or waiver effected in accordance with this
Section 2.14 shall be binding upon each Holder and the Company. By acceptance of
any benefits under this Section 2, Holders of Registrable Securities hereby
agree to be bound by the provisions hereunder.

         2.15. CURRENT PUBLIC INFORMATION.

               The Company will file all reports required to be filed by it
under the Securities Act and the Exchange Act and the rules and regulations
adopted by the Commission thereunder, and will use commercially reasonable best
efforts to take such further action as any Holder may reasonably request, all to
the extent required to enable such Holders to sell Registrable Securities
pursuant to Rule 144 adopted by the Commission under the Securities Act (as such
rule may be amended from time to time) or any similar rule or regulation
hereafter adopted by the Commission.

         Section 3. MISCELLANEOUS.

         3.1. GOVERNING LAW.

           (a) ALL QUESTIONS CONCERNING THE CONSTRUCTION, INTERPRETATION AND
VALIDITY OF THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH
THE DOMESTIC LAWS OF THE STATE OF NEW YORK WITHOUT GIVING EFFECT TO ANY CHOICE
OR CONFLICT OF LAW PROVISION OR RULE (WHETHER IN THE STATE OF NEW YORK OR ANY
OTHER JURISDICTION) THAT WOULD CAUSE THE APPLICATION OF THE LAWS OF ANY
JURISDICTION OTHER THAN THE STATE OF NEW YORK.

           (b) THE PARTIES TO THIS AGREEMENT AGREE THAT JURISDICTION AND VENUE
IN ANY ACTION BROUGHT BY ANY PARTY HERETO PURSUANT TO THIS AGREEMENT MAY BE
BROUGHT IN ANY FEDERAL OR STATE COURT LOCATED IN THE STATE OF NEW YORK. BY
EXECUTION AND DELIVERY OF THIS

                                       15
<PAGE>

AGREEMENT, THE PARTIES HERETO IRREVOCABLY SUBMIT TO THE JURISDICTION OF SUCH
COURTS FOR THEMSELVES AND IN RESPECT OF THEIR PROPERTY WITH RESPECT TO SUCH
ACTION. THE PARTIES HERETO IRREVOCABLY AGREE THAT VENUE WOULD BE PROPER IN SUCH
COURT, AND HEREBY WAIVE ANY OBJECTION THAT SUCH COURT IS AN IMPROPER OR
INCONVENIENT FORUM FOR THE RESOLUTION OF SUCH ACTION.

           (c) NOTHING HEREIN SHALL LIMIT THE RIGHT OF THE PURCHASERS TO BRING
PROCEEDINGS AGAINST THE COMPANY IN THE COURTS OF ANY OTHER JURISDICTION.

           (d) BECAUSE DISPUTES ARISING IN CONNECTION WITH COMPLEX FINANCIAL
TRANSACTIONS ARE MOST QUICKLY AND ECONOMICALLY RESOLVED BY AN EXPERIENCED AND
EXPERT PERSON AND THE PARTIES WISH APPLICABLE STATE AND FEDERAL LAWS TO APPLY
(RATHER THAN ARBITRATION RULES), THE PARTIES DESIRE THAT THEIR DISPUTES BE
RESOLVED BY A JUDGE APPLYING SUCH APPLICABLE LAWS. THEREFORE, TO ACHIEVE THE
BEST COMBINATION OF THE BENEFITS OF THE JUDICIAL SYSTEM AND OF ARBITRATION, THE
PARTIES HERETO WAIVE ALL RIGHT TO TRIAL BY JURY IN ANY ACTION, SUIT OR
PROCEEDING BROUGHT TO ENFORCE OR DEFEND ANY RIGHTS OR REMEDIES UNDER THIS
AGREEMENT, THE NOTE DOCUMENTS OR ANY DOCUMENTS RELATED THERETO.

         3.2. SUCCESSORS AND ASSIGNS.

              Except as otherwise provided herein, the provisions hereof shall
inure to the benefit of, and be binding upon, the successors, assigns, heirs,
executors and administrators of the parties hereto, except that the Company
shall not assign its rights or obligations hereunder without the consent of the
Holders of a majority in interest of the aggregate of the then outstanding
Registrable Securities, except in the event of a merger or a sale of all or
substantially all of the Company's assts.

         3.3. EFFECTIVENESS.

              This Agreement shall be effective upon the date first set forth
above.

         3.4. ENTIRE AGREEMENT; AMENDMENT.

           (a) This Agreement constitutes the full and entire understanding and
agreement between the parties with regard to the subject hereof.

           (b) Except as expressly provided herein, neither this Agreement nor
any term hereof may be amended, waived, discharged or terminated other than by a
written instrument signed by the party against whom enforcement of any such
amendment, waiver, discharge or termination is sought; PROVIDED, HOWEVER,
subject to Section 2.14 that any provisions hereof may be amended, waived,
discharged or terminated upon the written consent of the Company and the Holders
of a majority in interest of the aggregate of the then outstanding Registrable
Securities; and PROVIDED, FURTHER, notwithstanding anything to the contrary in
this Agreement that any such

                                       16
<PAGE>

amendment, waiver, discharge or termination that would adversely affect the
material rights hereunder of any Holder, in its capacity as such, without
similarly affecting the rights hereunder of all of the Holders may not be made
without the prior written consent of such adversely affected Holder.

         3.5. NOTICES, ETC.

         All notices, demands and requests of any kind to be delivered to any
party hereto in connection with this Agreement shall be (a) delivered
personally, (b) sent by nationally-recognized overnight courier, (c) sent by
first class, registered or certified mail, return receipt requested or (d) sent
by facsimile, in each case to such party at its address as follows:

                  (i) if to the Company, to:

                           ServiceWare Technologies, Inc.
                           333 Allegheny Avenue, Suite 301 North
                           Oakmont, PA 15139
                           Attention: Chief Executive Officer
                           Telephone No.:  (412) 826-1158
                           Telecopier No.:  (412)

                  with a copy to:

                           Ellis, Funk, Goldberg, Labovitz & Dokson, P.C.
                           3490 Piedmont Road
                           Suite 400
                           Atlanta, Georgia 30305
                           Attention: Robert B. Goldberg, Esq.
                           Telephone No.:  (404) 233-2800
                           Telecopier No.:  (404) 233-2188

                  (ii) if to any Purchaser, to such Purchaser's address set
                       forth in SCHEDULE 1 hereto.

                           with a copy to:

                           Mintz Levin Cohn Ferris Glovsky and Popeo, P.C.
                           Chrysler Center
                           666 Third Avenue
                           New York, New York  10017
                           Attention: Ken Koch, Esq.
                           Telephone No.: (212) 935-3000
                           Telecopier No.: (212) 983-3115

                  Any notice, demand or request so delivered shall constitute
valid notice under this Agreement and shall be deemed to have been received (A)
on the day of actual delivery in the case of personal delivery, (B) on the next
Business Day after the date when sent in the case of delivery by
nationally-recognized overnight courier, (C) on the fifth Business Day after the
date of deposit in the U.S. mail in the case of mailing or (D) upon receipt in
the case of a facsimile

                                       17
<PAGE>

transmission. Any party hereto may from time to time by notice in writing served
upon the other as aforesaid designate a different mailing address or a different
person to which all such notices, demands or requests thereafter are to be
addressed.

         3.6. DELAYS OR OMISSIONS.

              Except as expressly provided herein, no delay or omission to
exercise any right, power or remedy accruing to any party upon any breach or
default of another party under this Agreement shall impair any such right, power
or remedy of such party that is not in breach or default nor shall it be
construed to be a waiver of any such breach or default, or an acquiescence
therein, or of or in any similar breach or default thereafter occurring; nor
shall any waiver of any single breach or default be deemed a waiver of any other
breach or default theretofore or thereafter occurring. Any waiver, permit,
consent or approval of any kind or character on the part of any party of any
breach or default under this Agreement, or any waiver on the part of any party
of any provisions or conditions of this Agreement, must be in writing and shall
be effective only to the extent specifically set forth in such writing. All
remedies, either under this Agreement or by law or otherwise afforded to any
party, shall be cumulative and not alternative.

         3.7. INTERPRETATION.

              The Company and the Purchasers acknowledge that each of them has
had the benefit of legal counsel of its own choice and has been afforded an
opportunity to review this Agreement with its legal counsel and that this
Agreement shall be construed as if jointly drafted by the Purchasers and the
Company.

         3.8. SEVERABILITY.

              In the event that any provision of this Agreement becomes or is
declared by a court of competent jurisdiction to be illegal, unenforceable or
void, this Agreement shall continue in full force and effect without said
provision; provided that no such severability shall be effective if it
materially changes the economic benefit of this Agreement to any party.

         3.9. TITLES AND SUBTITLES.

              The titles and subtitles used in this Agreement are used for
convenience only and are not considered in construing or interpreting this
Agreement.

        3.10. GENDER.

              As used herein, masculine pronouns shall include the feminine
and neuter, and neuter pronouns shall include the masculine and the feminine.

        3.11. COUNTERPARTS.

              This Agreement may be executed in any number of counterparts, each
of which shall be enforceable against the parties actually executing such
counterparts, and all of which together shall constitute one instrument.

                                       18
<PAGE>

                  IN WITNESS WHEREOF, the undersigned or each of their
respective duly authorized officers or representatives have executed this
agreement effective upon the date first set forth above.

                  [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK]

                                       19
<PAGE>

                                   SERVICEWARE TECHNOLOGIES, INC.

                                   By:   /s/
                                      -----------------------------------------
                                         Name: John Kerkorian
                                         Title: General Counsel

                                   PURCHASERS
                                   ----------

                                   C.E. UNTERBERG, TOWBIN PRIVATE
                                   EQUITY PARTNERS II, L.P.

                                   By:   /s/
                                       ----------------------------------------
                                         Name:
                                         Title:

                                   C.E. UNTERBERG, TOWBIN PRIVATE
                                   EQUITY PARTNERS II-Q, L.P.

                                   By:   /s/
                                       ----------------------------------------
                                         Name:
                                         Title:

                                   C.E. UNTERBERG, TOWBIN CAPITAL
                                   PARTNERS I, L.P.

                                   By:   /s/
                                       ----------------------------------------
                                         Name:
                                         Title:

                                   MARJORIE AND CLARENCE E.
                                   UNTERBERG FOUNDATION, INC.

                                   By:   /s/
                                       ----------------------------------------
                                         Name:
                                         Title:

                                       20
<PAGE>

                                         /s/
                                   ---------------------------------------------
                                   WILLIAM NEWLIN

                                   NATIONAL CITY TRUSTEE FOR
                                   BUCHANAN INGERSOLL RETIREMENT PLAN
                                   FBO WILLIAM NEWLIN

                                   By:   /s/
                                       ----------------------------------------
                                         Name: Erika Surratt
                                         Title: Trust Officer

                                       21
<PAGE>

                                   PURCHASERS

                                   SCHEDULE 1
                                   ----------

                       INVESTORS AND ADDRESSES FOR NOTICES
                       -----------------------------------

<TABLE>
<CAPTION>
 PURCHASER                                                                               PRINCIPAL AMOUNT OF
                                                                                           NOTES PURCHASED
----------------------------------------------------------------------------- --------------------- -------------------
                                                                                 First Tranche               Second
                                                                                                             Tranche
----------------------------------------------------------------------------- --------------------- -------------------
<S>                                                                                   <C>                 <C>
C.E. Unterberg, Towbin Private Equity Partners II, L.P.(1)                            $   132,146         $   149,734
----------------------------------------------------------------------------- --------------------- -------------------
C.E. Unterberg, Towbin Private Equity Partners II-Q, L.P.(1)                              867,854             983,360
----------------------------------------------------------------------------- --------------------- -------------------
C.E. Unterberg, Towbin Capital Partners I, L.P.(1)                                        265,000             300,270
----------------------------------------------------------------------------- --------------------- -------------------
Marjorie and Clarence E. Unterberg Foundation, Inc.(1)                                    125,000             141,636
----------------------------------------------------------------------------- --------------------- -------------------
William R. Newlin(2)                                                                       25,000                 -0-
----------------------------------------------------------------------------- --------------------- -------------------
National City Bank of Pennsylvania, Trustee under the Agreement dated June                 10,000                 -0-
29, 1981, Buchanan Ingersoll, P.C. Retirement Plan Share of  William R.
Newlin(3)
----------------------------------------------------------------------------- --------------------- -------------------
TOTAL                                                                                 $ 1,425,000         $ 1,575,000
----------------------------------------------------------------------------- --------------------- -------------------
</TABLE>

(1)      Address is 350 Madison Avenue, 11th Floor, New York, New York, 10017

(2)      Address is 752 Fleming Lane, Sewickley, Pennsylvania 15143

(3)      Address is c/o National City Bank of Pennsylvania, Attn: Raymond J.
         Rafferty, 20 Stanwix Street, 16th Floor, Pittsburgh, Pennsylvania
         15222, with a copy to Mr. Newlin at c/o Buchanan Ingersoll Professional
         Corporation, One Oxford Centre, 301 Grant Street, 20th Floor,
         Pittsburgh, Pennsylvania 15219-1410

                                       22<PAGE>

                                                                  EXHIBIT 4.1
                                 CERTIFICATE
                                      OF
                      AMENDED ARTICLES OF INCORPORATION
                                      OF
                      THE GOODYEAR TIRE & RUBBER COMPANY

        E.J. Thomas, President, and Arden E. Firestone, Secretary, of The
Goodyear Tire & Rubber Company, an Ohio corporation, with its principal office
located at Akron, Ohio, do hereby certify that a meeting of the holders of the
shares of Common Stock of said corporation (being the only class of shares
outstanding) entitled to vote on the proposal to adopt the Amended Articles of
Incorporation as contained in the following resolution was duly called and held
on the 20th day of December, 1954, at which meeting a quorum of such
shareholders was present in person or by proxy, and that by the affirmative
vote of the holders of shares entitled under the Articles to exercise at least
two-thirds of the voting power of the corporation on such proposal (the
Articles not requiring a greater proportion of such voting power) the following
resolution was adopted:

        RESOLVED, That The Goodyear Tire & Rubber Company hereby adopts the
following Amended Articles of Incorporation and that the President or a Vice
President and the Secretary or an Assistant Secretary of this Corporation are
hereby authorized and directed, on behalf of this Corporation, to sign and file
in the Office of the Secretary of State of the State of Ohio, so as to make
such Amended Articles of Incorporation become effective, a certificate
containing a copy of the resolution adopting such Amended Articles of
Incorporation and a statement of the manner of the adoption thereof:

                      AMENDED ARTICLES OF INCORPORATION

                                      OF

                      THE GOODYEAR TIRE & RUBBER COMPANY

        The Goodyear Tire & Rubber Company, a Corporation for profit
heretofore organized under the General Incorporation Laws of the State of Ohio,
adopts these Amended Articles of Incorporation:

        FIRST: The name of said Corporation shall be The Goodyear Tire &
Rubber Company.

        SECOND: Said Corporation is to be located at Akron in Summit County,
Ohio, and its principal business there transacted.

        THIRD:  Said Corporation is formed for the following purposes:

        (a) To produce, manufacture, purchase, import, or otherwise acquire, to
    own, process, operate, develop and use, to sell, lease, exchange, export or
    otherwise dispose of or turn to account, and to generally deal in, and to
    render any service in respect of: rubber, both natural and synthetic,
    compounds thereof, substitutes therefor, substances having properties or

<PAGE>
                                      2

uses similar thereto, and articles produced in whole or in part therefrom,
including without limitation tires and tubes of all types and kinds, belts, and
mechanical goods, cotton, rayon and other fibrous materials and articles of
which cotton, rayon or other fibrous materials are a component part, metals,
rims and automotive parts and accessories, guns, ammunition and other articles
useful in the national defense, aircraft and parts and accessories therefor,
and, in general, goods, commodities, and articles of personal property of
whatever nature, and to carry on and conduct the general business of
manufacturing and merchandising.

        (b) To establish, maintain, and operate chemical, physical, and other
laboratories and to carry on chemical, physical, and industrial research of
every kind and character as may be necessary, useful or convenient in
connection with any business of the Corporation, and to produce, manufacture,
construct, import, purchase or otherwise acquire, to own, process, develop and
use, to sell, lease, exchange, export or otherwise dispose of or turn to
account and generally to deal in and with articles of substances invented or
developed thereby.

        (c) To manufacture, construct, mine, produce, import, purchase, lease
or otherwise acquire, hold, own, use, process, maintain, operate, export,
mortgage, sell, convey, assign and otherwise dispose of, distribute, deal in
and turn to account machinery, apparatus, tools, implements, equipment,
materials, supplies, and other personal property of every kind and character
which can or may be advantageously used, consumed or dealt in by the
Corporation in connection with any business it is authorized to conduct; and,
in general, to buy, sell, produce, manufacture, process, use, export, import,
trade in, deal with and turn to account goods, wares, and merchandise of every
class and description.

        (d) To purchase, lease or otherwise acquire, own, hold, use, maintain,
operate, cultivate, develop, sell, lease, convey, exchange or otherwise dispose
of real estate, leaseholds, and other interests in real estate, and to
construct, equip, occupy, improve, use, operate, sell, lease, exchange or
otherwise dispose of buildings, factories, hangars, mills, workshops,
machineshops, laboratories, storehouses, offices, residences, stores, hotels,
facilities, and structures of all kinds, necessary, useful or convenient in
connection with any of the businesses or operations of the Corporation.

        (e) To secure, register, purchase, lease, license, or otherwise to
acquire, and to hold, own, use, operate, develop, improve, introduce, grant
licenses in respect of, sell, assign, and otherwise dispose of and turn to
account, letters patent of the United States or any foreign country, patent
rights, licenses, privileges, inventions, devices, improvements, formulas,
concessions, processes, secret or otherwise, copyrights, trademarks, trade
names and rights analogous thereto granted by, recognized or otherwise existing
under the laws of the United States or any foreign country.

        (f) To borrow money or otherwise use its credit for its corporate
purposes, to issue bonds, debentures, notes and other obligations, secured or
unsecured, from time to time, for moneys borrowed or for property acquired, or
for any other of the purposes of the Corporation, and to secure the same by
mortgage, deed of trust, pledge, or other lien upon any or all of the
properties, rights, privileges or franchises of the Corporation.

        (g) To purchase, by subscription or otherwise, or acquire in any manner,
and to sell, negotiate, guarantee, assign, deal in, exchange, transfer, pledge
or otherwise dispose of, shares of the capital stock, scrip, bonds, coupons,
mortgages, debentures, debenture stock, acceptances, drafts, securities, and
any other evidences of indebtedness of, or interest in, other corporations,
joint stock companies or associations, whether public, private or municipal, or
of any corporate body, domestic or foreign, and while the owner thereof, to
<PAGE>
                                      3

    possess and exercise in respect thereof all the rights, powers, and
    privileges  of ownership, including but not limited to the right to vote
    thereon.

        (h) To aid, in any manner whatsoever, any corporation, association,
    copartnership or individual in whose business the Corporation may be in any
    way interested or any of whose properties, including shares of capital
    stock, bonds or other obligations or securities, are held by the
    Corporation or in which it  is in any way interested, and to do any acts or
    things which are or which may appear necessary, useful, convenient or
    appropriate for the preservation, protection, improvement or enhancement of
    the value of any such business or property, or for the promotion of any
    interests of the Corporation.

        (i) To lend money or credit, with or without security, and to guarantee
    and become surety for payment of money and the performance of contracts or
    obligations of any and all kinds, provided it shall not carry on the
    business of an indemnity or a surety company.

        (j) To purchase or otherwise acquire the whole or any part of the
    property, assets, business, good will, and rights, and to undertake or
    assume the whole or any part of the bonds, mortgages, franchises, leases,
    contracts, indebtedness, guarantees, liabilities, and obligations of any
    person, firm or corporation, and to pay therefor in whole or in part with
    shares of its own capital stock, cash, bonds, debentures, notes or other
    obligations, or evidences of indebtedness of the Corporation or
    otherwise; and to hold in any manner dispose of any part or all of the
    property, assets, business, good will, and right so acquired, and to
    conduct in any lawful manner the whole or any part of the business so
    acquired, and to exercise all the powers necessary or convenient in and
    about the management and conduct of such business.

        (k) In general, to carry on any lawful business whatsoever in
    connection with or incidental to the foregoing, or which has for its object
    the promotion, directly or indirectly, of the general interests of the
    Corporation, or the protection, improvement, preservation or enhancement of
    the value of its properties and rights, and to do whatever it may deem
    necessary, convenient or proper for the accomplishment of any one or more
    of the purposes of the Corporation, and, to the same extent and as fully as
    any natural person might lawfully or could do, to do all and every lawful
    act and thing, and to enter into and perform contracts of every kind and
    description with any person, firm, association, corporation, municipality,
    county, state, body politic or government, or subdivision thereof, without
    limitation as to amount, necessary, suitable or convenient for the
    accomplishment of any of the purposes of the Corporation or incident to any
    of the powers hereinbefore enumerated, the enumeration of specific powers
    not being a limitation or restriction in any manner of the general powers
    of the Corporation.

        (l) to do all or any of such acts and things and exercise any of such
    acts in any state of the United States, in any district, territory, colony,
    protectorate or possession thereof, and in any and all foreign countries,
    and to maintain such offices, branches, plants, properties, plantations,
    mines, and establishments in any or all thereof that may be deemed
    advisable by the Corporation.

        FOURTH:  The number of shares which the Corporation is authorized to
have outstanding is 15,000,000, all of which shall be Common Stock with a par
value of $5 each (being the shares heretofore authorized as shares with a par
value of $10 each) having the terms and provisions set forth in these Amended
Articles of Incorporation. Each holder of record of Common Stock shall be
entitled to one vote for each share of said Common Stock standing in his name
on the books of the Corporation.

<PAGE>
        No holder of Common Stock, present, past, or future, shall be entitled
as such as a matter of right to subscribe for or purchase any part of not
exceeding 500,000 shares of such Common Stock which may, subsequent to October
31, 1954 be allotted and sold to employees of the Corporation or any of its
subsidiaries, pursuant to such plan or plans for such allotment and sale as the
Board of Directors has determined or may from time to time determine, whether
any such shares of Common Stock shall be issued for cash, property, services or
otherwise.

        FIFTH:  The total stated capital of the Corporation at the time of
adopting these Amended Articles of Incorporation is $45,532,000.00.

        SIXTH:  These Amended Articles of Incorporation supersede and take the
place of the heretofore existing Amended Articles of Incorporation, adopted
March 31, 1952, and filed in the Office of the Secretary of the State of Ohio
on April 3, 1952, including all Certificates of Amendment to Amended Articles
of Incorporation subsequently filed in the Office of the Secretary of the State
of Ohio.

        IN WITNESS WHEREOF, said E. J. Thomas, President, and Arden E.
Firestone, Secretary, of The Goodyear Tire & Rubber Company, acting for and on
behalf of said corporation, have hereunto subscribed their names and caused the
seal of said corporation to be hereunto affixed this 20th day of December,
1954.

                                                By E. J. THOMAS
                                                            President

(CORPORATE SEAL)                                By ARDEN E. FIRESTONE
                                                            Secretary

UNITED STATES OF AMERICA        )
STATE OF OHIO                   )
OFFICE OF THE SECRETARY OF STATE)

        I,                     , Secretary of State of the State of Ohio, do
hereby certify that the foregoing is an exemplified copy, carefully compared by
me with the original record now in my official custody as Secretary of State,
and found to be true and correct, of the

                                  CERTIFICATE
                                      OF
                      AMENDED ARTICLES OF INCORPORATION
                                      OF
                      THE GOODYEAR TIRE & RUBBER COMPANY

filed in this office on the 30th day of December A.D. 1954 and recorded in
Volume 696, Page 255, of the Records of Incorporations.

                                        WITNESS my hand and official seal, at
                                           Columbus, Ohio, this
                                           day of             A.D.

                                        Secretary of State

<PAGE>
                                                           EXHIBIT 4.1 Continued

                           CERTIFICATE OF AMENDMENT
                                      TO
                      AMENDED ARTICLES OF INCORPORATION
                                      OF
                      THE GOODYEAR TIRE & RUBBER COMPANY

        Hoyt M. Wells, President, and James Boyazis, Secretary, of The Goodyear
Tire & Rubber Company, an Ohio corporation, with its principal office located
at Akron, Summit County, Ohio, do hereby certify that a meeting of the holders
of the shares of Common Stock of said corporation (being the only class of
shares outstanding) entitling them to vote on the proposal to amend the Amended
Articles of Incorporation thereof, as contained in the following resolution,
was duly called and held on the 5th day of April, 1993, at which meeting a
quorum of such shareholders was present in person or by proxy, and that by the
affirmative vote of the holders of shares entitled under the Amended Articles
of Incorporation to exercise at least two-thirds of the voting power of the
corporation on such proposal (the Amended Articles of Incorporation not
requiring a greater proportion of such voting power) the following resolution
was adopted:

        RESOLVED, that The Goodyear Tire & Rubber Company hereby adopts the
    following amendment to its Amended Articles of Incorporation and that the
    President or a Vice President and the Secretary or an Assistant Secretary
    of  The Goodyear Tire & Rubber Company are hereby authorized and directed to
    sign and file in the office of the Secretary of State of the State of Ohio
    a certificate containing a copy of the resolution adopting the amendment
    and a statement of the manner of its adoption:

        The Amended Articles of Incorporation are hereby amended by striking
    out in its entirety Article FOURTH and substituting in lieu thereof the
    following:

        FOURTH:  The maximum number of shares which the Corporation is
    authorized to have outstanding is 350,000,000, consisting of 300,000,000
    shares of Common Stock without par value (hereinafter referred to as
    "Common Stock") and 50,000,000 shares of Preferred Stock without par value
    (hereinafter referred to as "Preferred Stock").

        The express terms of the shares of each class are as follows:

                                    PART A

                      EXPRESS TERMS OF THE COMMON STOCK

Section 1. General.

        The Common Stock shall be subject to the express terms of the Preferred
Stock and any series thereof. Each share of Common Stock shall be equal to each
other share of common Stock. Each holder of record of Common Stock shall be
entitled to one vote for each share of said Common Stock standing in his or her
name on the books of the Corporation upon all matters presented to the
shareholders.

Section 2. Preemptive Rights.

        No holder of Common Stock, present, past or future, shall be entitled
to such as a matter of right to subscribe for or purchase any part of any new
or additional issue of stock or of securities of the Corporation convertible
into stock of any class whatsoever, whether now or hereafter authorized, and
whether issued for cash, property, services or otherwise.

                                      1
<PAGE>
Section 3. Purchase of Shares by Corporation

        The Corporation is authorized to purchase shares of Common Stock at
such times, in such manner, for such reasons and on such terms and conditions
as shall be deemed appropriate by the Board of Directors.

                                    PART B

                     EXPRESS TERMS OF THE PREFERRED STOCK

Section 1. Series.

        The Preferred Stock may be issued from time to time in one or more
series. All shares of Preferred Stock shall be of equal rank and the express
terms thereof shall be identical, except in respect of the terms that may be
fixed by the Board of Directors as hereinafter provided, and each share of each
series shall be identical with all other shares of such series, except as to
the date from which dividends are cumulative. Subject to the provisions of
Sections 2 through 8, inclusive, of this Part B, which shall apply to all
Preferred Stock, the Board of Directors is hereby authorized to cause shares of
Preferred Stock to be issued in one or more series and with respect to each
such series to determine and fix:

        (a) The designation of the series, which may be by distinguishing
number, letter or title.

        (b) The authorized number of shares constituting the series, which
number the Board of Directors may, except to the extent otherwise provided in
the creation of the series, from time to time increase or decrease, but not
below the number of shares thereof then outstanding.

        (c) The rate at which dividends shall be payable on shares of such
series.

        (d) The dates on which dividends, if declared, shall be payable on
shares of such series and the dates from which dividends shall be cumulative.

        (e) The redemption rights and price or prices, if any, for shares of
the series.

        (f) The amount, terms, conditions and manner of operation of any
retirement or sinking fund to be provided for the purchase or redemption of
shares of the series.

        (g) The amounts payable on shares of the series in the event of any
voluntary or involuntary liquidation, dissolution or winding up of the affairs
of the Corporation.

        (h) Whether the shares of the series shall be convertible into shares
of any other class or series, and, if so, the specification of such other class
or series, the conversion price or prices or rate or rates, any adjustments
thereof, the date or dates as of which such shares shall be convertible and all
other terms and conditions upon which such conversion may be made.

        (i) The conditions or restrictions, if any, upon the issue of any
additional shares of the same series or of any other class or series.

        The Board of Directors is authorized to adopt from time to time
amendments to the Amended Articles of Incorporation fixing, with respect to
each series, the matters described in clauses (a) to (i), inclusive, of this
Section 1.

Section 1-A. Series A $10.00 Preferred Stock, Without Par Value.

        A series of Preferred Stock is hereby created having the following
terms:

        1. Designation. The shares of such series are designated as: "Series A
$10.00 Preferred Stock, without par value."

                                      2
<PAGE>
        2. Authorized Number of Shares - Fractional Shares. The authorized
number of shares constituting the Series A $10.00 Preferred Stock is 3,000,000.
Series A $10.00 Preferred Stock may be issued in fractions of a shares which
shall entitle the holder, in proportion to such holder's fractional shares, to
exercise voting rights, receive dividends, participate in distributions and to
have the benefit of all other rights of holders of Series A $10.00 Preferred
Stock.

        3. Dividends and Distributions. (A) Subject to any prior to superior
rights of the holders of any series of Preferred Stock ranking prior and
superior to the shares of Series A $10.00 Preferred Stock with respect to
dividends that may be authorized by the Amended Articles of Incorporation, the
holders of shares of Series A $10.00 Preferred Stock shall be entitled prior to
the payment of any dividends on shares ranking junior to the Series A $10.00
Preferred Stock to receive, when, as and if declared by the Board of Directors
out of funds legally available for the purpose, quarterly dividends payable in
cash on the last day of January, April, July and October in each year (each
such date being referred to herein as a "Quarterly Dividend Payment Date"),
commencing on the first Quarterly Dividend Payment Date after the first
issuance of a share or fraction of a share of Series A $10.00 Preferred Stock,
in an amount per share (rounded to the nearest cent) equal to the greater of
(a) $10.00 or (b) subject to the provisions for adjustment hereinafter set
forth, 100 times the aggregate per share amount of all cash dividends, and 100
times the aggregate per share amount (payable in kind) of all non-cash
dividends or other distributions other than a dividend payable in shares of
Common Stock or a subdivision of the outstanding shares of Common Stock (by
reclassification or otherwise), declared on the Common Stock since the
immediately preceding Quarterly Dividend Payment Date, or, with respect to the
first Quarterly Dividend Payment Date, since the first issuance of any share or
fraction of a share of Series A $10.00 Preferred Stock. In the event the
Corporation shall at any time after July 28, 1986 (the "Rights Declaration
Date") (i) declare any dividend on Common Stock payable in shares of Common
Stock, (ii) subdivide the outstanding Common Stock, or (iii) combine the
outstanding Common Stock into a smaller number of shares, then in each such
case the amount to which holders of shares of Series A $10.00 Preferred Stock
were entitled immediately prior to such event under clause (b) of the preceding
sentence shall be adjusted by multiplying such amount by a fraction the
numerator of which is the number of shares of Common Stock outstanding
immediately after such event and the denominator of which is the number of
shares of common Stock that were outstanding immediately prior to such event.

        (B) The Corporation shall declare a dividend or distribution on the
Series A $10.00 Preferred Stock as provided in paragraph (A) above immediately
after it declares a dividend or distribution on the Common Stock (other than a
dividend payable in shares of Common Stock); provided that, in the event no
dividend or distribution shall have been declared on the Common Stock during
the period between any Quarterly Dividend Payment Date and the next subsequent
Quarterly Payment Date, a dividend of $10.00 per share on the Series A $10.00
Preferred Stock shall nevertheless be payable on such subsequent Quarterly
Dividend Payment Date.

        (C) Dividends shall begin to accrue and be cumulative on outstanding
shares of Series A $10.00 Preferred Stock from the Quarterly Dividend Payment
Date next preceding the date of issue of such shares of Series A $10.00
Preferred Stock, unless the date of issue of such shares is prior to the record
date for the first Quarterly Dividend Payment Date, in which case dividends on
such shares shall begin to accrue from the date of issue of such shares, or
unless the date of issue is a Quarterly Dividend Payment Date or is a date
after the record date for the determination of holders of shares of Series A
$10.00 Preferred Stock entitled to receive a quarterly dividend and before such
Quarterly Dividend Payment Date, in either of which events such dividends
shall begin to accrue and be cumulative from such Quarterly Dividend Payment
Date.

                                      3

<PAGE>
        (D) Accrued but unpaid dividends shall not bear interest. Dividends
paid on the shares of Series A $10.00 Preferred Stock in an amount less than
the total amount of such dividends at the time accrued and payable on such
shares shall be allocated pro rata on a share-by-share basis among all such
shares at the time outstanding. The Board of Directors may fix a record date
for the determination of holders of shares of Series A $10.00 Preferred Stock
entitled to receive payment of a dividend or distribution declared thereon,
which record date shall be no more than 60 days prior to the date fixed for the
payment thereof.

        (E) Dividends in full shall not be declared or paid or set apart for
payment on the Series A $10.00 Preferred Stock for a dividend period termination
on a Quarterly Dividend Payment Date unless dividends in full have been
declared or paid or set apart for payment on the Preferred Stock of all series
(other than series with respect to which dividends are not cumulative from a
date prior to such dividend date) for the respective dividend periods
terminating on such dividend date. When the dividends are not paid in full on
all series of the Preferred Stock, the shares of all series shall share ratably
in the payment of dividends, including accumulations, if any, in accordance
with the sums which would be payable on said shares if all dividends were
declared and paid in full.

        4. Liquidation, Dissolution or Winding Up. (A) Upon any liquidation,
dissolution or winding up of the Corporation, no distribution shall be made to
the holders of shares of stock ranking junior (either as to dividends or upon
liquidation, dissolution or winding up) to the Series A $10.00 Preferred Stock
unless, prior thereto, the holders of shares of Series A $10.00 Preferred Stock
shall have received $10.00 per share, plus an amount equal to accrued and
unpaid dividends and distributions thereon, whether or not declared, to the
date of such payment (the "Series A Liquidation Preference"). Following the
payment of the full amount of the Series A Liquidation Preference, no
additional distributions shall be made to the holders of shares of Series A
$10.00 Preferred Stock unless, prior thereto, the holders of shares of Common
Stock shall have received an amount per share (the "Common Adjustment") equal
to the quotient obtained by dividing (i) the Series A Liquidation Preference
by (ii) 100 (as appropriately adjusted as set forth in subparagraph (C) below
to reflect such events as stock splits, stock dividends and recapitalizations
with respect to the Common Stock) (such number in clause (ii) is hereinafter
referred to as the "Adjustment Number"). Following the payment of the full
amount of the Series A Liquidation Preference and the Common Adjustment in
respect of all outstanding shares of Series A $10.00 Preferred Stock and Common
Stock, respectively, holders of Series A $10.00 Preferred Stock and holders of
shares of Common Stock shall receive their ratable and proportionate share of
the remaining assets to be distributed in the ratio of the Adjustment Number to
1 with respect to such Preferred Stock and Common Stock, on a per share basis,
respectively.

        (B) In the event, however, that there are not sufficient assets
available to permit payment in full of the Series A Liquidation Preference and
the liquidation preferences of all other series of Preferred Stock, if any,
which rank on a parity with the Series A $10.00 Preferred Stock, then such
remaining assets shall be distributed ratably to the holders of such parity
shares in proportion to their respective liquidation preferences. In the
event, however, that there are not sufficient assets available to permit
payment in full of the Common Adjustment, then such remaining assets shall be
distributed ratably to the holders of Common Stock.

        (C) In the event the Corporation shall at any time after the Rights
Declaration Date (i) declare any dividend on Common Stock payable in shares of
Common Stock, (ii) subdivide the outstanding Common Stock, or (iii) combine the
outstanding Common Stock into a smaller number of shares, then in each such case
the Adjustment Number in effect immediately prior to such event shall be
adjusted by multiplying such Adjustment Number by a fraction the numerator of
which is the number of shares of Common Stock there were

                                      4

<PAGE>
outstanding immediately after such event and the denominator of which is the
number of shares of Common Stock that were outstanding immediately prior to
such event.

        5. Conversion on Merger, Consolidation, etc. In case the Corporation
shall enter into any merger, consolidation, combination or other transaction in
which the shares of Common Stock are exchanged or changed into other stock or
securities, cash and/or any other property, then in any such case each share of
Series A $10.00 Preferred Stock shall at the same time be similarly exchanged or
changed in an amount per share (subject to the provision for adjustment
hereinafter set forth) equal to 100 times the aggregate amount of stock,
securities, cash and/or any other property (payable in kind), as the case may
be, into which or for which each share of Common Stock is changed or exchanged.
In the event the Corporation shall at any time after the Rights Declaration Date
(i) declare any dividend on Common Stock payable in shares of Common Stock,
(ii) subdivide the outstanding Common Stock, or (iii) combine the outstanding
Common Stock into a smaller number of shares, then in each such case the amount
set forth in the preceding sentence with respect to the exchange or change of
shares of Series A $10.00 Preferred Stock shall be adjusted by multiplying such
amount by a fraction the numerator of which is the number of shares of Common
Stock outstanding immediately after such event and the denominator of which is
the number of shares of Common Stock that were outstanding immediately prior to
such event.

        6. Redemption. The outstanding shares of Series A $10.0 Referred Stock
shall not be redeemable.

        7. Condition to Issuance of any other Series. The Articles of
Incorporation of the Corporation shall not be further amended to provide for
the issuance of any other series of Preferred Stock without the affirmative vote
of the holders of at least two-thirds of the outstanding shares of Series A
$10.00 Preferred Stock, voting separately as one voting group.

Section 2. Dividends.

        (a) The holders of Preferred Stock of each series, in preference of the
holders of shares of Common Stock and of any other class of shares ranking
junior to the Preferred Stock, shall be entitled to receive out of any funds
legally available and when and as declared by the Board of Directors dividends
in cash at the rate for such series fixed in accordance with the provisions of
Section 1 of this Part B and no more, payable on the dividend payment
dates fixed for such series. Such dividends shall be cumulative, in the case of
shares of each particular series, from and after the date or dates fixed with
respect to such series. No dividend may be paid upon or declared or set apart
for any series of the Preferred Stock at any time unless at the same time a
like proportionate dividend for the dividend periods terminating on the same
date or any earlier date, ratably in proportion to the respective annual
dividend rates, shall have been paid upon or declared or funds therefor set
apart for all shares of Preferred Stock of all series then issued and
outstanding and entitled to receive such dividend.

        (b) So long as any Preferred Stock shall be outstanding, no dividend,
except a dividend payable in Common Stock or other shares ranking junior to the
Preferred Stock, shall be paid or declared or any distribution be made except
as aforesaid on the Common Stock or any other shares ranking junior to the
Preferred Stock, nor shall any shares of Common Stock or any other shares
ranking junior to the Preferred Stock be purchased, retired or otherwise
acquired by the Corporation (except out of the proceeds of the sale of Common
Stock or other shares ranking junior to the Preferred Stock received by the
Corporation on or subsequent to the date on which shares of Preferred Stock are
first issued), unless (i) all accrued and unpaid dividends upon all Preferred
Stock then outstanding payable on all dividend payment dates occurring on or
prior to the date of such

                                       5

<PAGE>
action shall have been declared and paid or funds sufficient therefor, set
apart, and (ii) at the date of such action there shall be no arrearages with
respect to the redemption of Preferred Stock of any series from any sinking
fund provided for shares of such series in accordance with the provisions of
Section 1 of this Part B.

Section 3. Redemption

        (a) Subject to the express terms of each series, the Corporation may
from time to time redeem all or any part of the Preferred Stock of any series
at the time outstanding (i) at the option of the Board of Directors at the
applicable redemption price for such series fixed in accordance with the
provisions of Section 1 of this Part B or (ii) in fulfillment of the
requirements of any sinking fund provided for shares of such series at the
applicable sinking fund redemption price fixed in accordance with the
provisions of Section 1 of this Part B, together in each case with (1) all then
unpaid dividends upon such shares payable on all dividend payment dates for
such series occurring on or prior to the redemption date, plus (2) if the
redemption date is not a dividend payment date for such series, a
proportionate dividend, based on the number of elapsed days, for such series,
for the period from the day following the most recent such dividend payment
date through the redemption date.

        (b) Notice of every such redemption shall be mailed, postage prepaid,
to the holders of record of the Preferred Stock to be redeemed at their
respective addresses then appearing on the books of the Corporation, not less
than 30 days  nor more than 60 days prior to the date fixed for such
redemption. At any time after notice has been given as above provided and
before the date of redemption specified in such notice the Corporation may
deposit the aggregate redemption price of the shares of Preferred Stock to be
redeemed, together with an amount equal to the aggregate amount of dividends
payable upon such redemption, with any bank or trust company in New York, New
York, having capital and surplus of more than $100,000,000, named in such
notice, and direct that such deposited amount be paid to the respective holders
of the shares of Preferred Stock so to be redeemed upon surrender of the stock
certificate or certificates held by such holders. After the mailing of such
notice and the making of such deposit of money, such holders shall cease to be
shareholders with respect to such shares and shall have no interest in or claim
against the Corporation with respect to such shares, except only the right to
receive such money from such bank or trust company without interest or to
exercise, before the redemption date, any unexpired privileges of conversion.

        (c) In the event less than all of the outstanding shares of any series
of Preferred Stock are to be redeemed, the Corporation shall select pro rata or
by lot the shares so to be redeemed in such manner as shall be prescribed by
the Board of Directors.

        (d) If the holders of shares of Preferred Stock which shall have been
called for redemption shall not, without six years after such deposit, claim
the amount deposited for the redemption thereof, any such bank or trust company
shall, upon demand, pay over to the Corporation such unclaimed amounts and
thereupon such bank or trust company and the Corporation shall be relieved of
all responsibility in respect thereof and to such holders.

        (e) Any shares of Preferred Stock (i) redeemed by the Corporation
pursuant to the provisions of this Section 3, (ii) purchased and delivered in
satisfaction of any sinking fund requirements provided for shares of any
series of Preferred Stock, (iii) converted in accordance with the express terms
of any such series, or (iv) otherwise acquired by the Corporation, shall resume
the status of authorized and unissued shares of Preferred Stock without serial
designation.

Section 4. Liquidation.

        (a) The holders of Preferred Stock of any series shall,in cash of
voluntary or involuntary liquidation, dissolution or winding up of the affairs
of the Corporation, be

                                      6
<PAGE>
entitled to receive in full out of the assets of the Corporation, including its
capital, before any amount shall be paid or distributed among the holders of
shares of Common Stock or any other shares ranking junior to the Preferred
Stock, the amounts fixed with respect to shares of such series in accordance
with Section 1 of this Part B, plus an amount equal to (i) all then unpaid
dividends upon such shares payable on all dividend payment dates for such series
occurring on or prior to the date of payment of the amount due pursuant to such
liquidation, dissolution or winding up, plus (ii) if such date is not a dividend
payment date for such series, a proportionate dividend, based on the number of
elapsed days, for the period from the day following the most recent such
dividend payment date through such date of payment of the amount due pursuant to
such liquidation, dissolution or winding up. In case the net assets of the
Corporation legally available therefor are insufficient to permit the payment
upon all outstanding shares of Preferred Stock of the full preferential amount
to which they are respectively entitled, then such net assets shall be
distributed ratably upon outstanding shares of Preferred Stock in proportion to
the full preferential amount to which each such share is entitled.

          After payment to holders of Preferred Stock of the full preferential
amounts as aforesaid, holders of Preferred Stock as such shall have no right or
claim to any of the remaining assets of the Corporation.

          (b) The merger or consolidation of the Corporation into or with any
other corporation, or the merger of any other corporation into it, or the sale,
lease or conveyance of all or substantially all the property or business of the
Corporation shall not be deemed to be a dissolution, liquidation or winding up
for the purposes of this Section 4.

Section 5. Voting.

          (a) The holders of Preferred Stock shall not be entitled to vote upon
matters presented to the shareholders, except as provided in this Section 5 or
as required by law.

          (b) Whenever, and so long as, the Corporation shall be in default of
the payment of the equivalent of six full quarterly dividends (whether or not
consecutive) on any series of Preferred Stock at the time outstanding, whether
or not earned or declared, the holders of Preferred Stock of all series, voting
separately as a class without regard to series, shall be entitled to elect, as
herein provided, two members of the Board of Directors of the Corporation;
provided, however, that the holders of shares of Preferred Stock shall not have
or exercise such special class voting rights except at meetings of such
shareholders for the election of directors at which the holders of not less than
a majority of the outstanding shares of Preferred Stock of all series then
outstanding are present in person or by proxy; and provided further that  the
special class voting rights provided for in this paragraph, when the same shall
have become vested, shall remain so vested until all accrued and unpaid
dividends on the Preferred Stock of all series then outstanding shall have been
paid, whereupon the holders of Preferred Stock shall be divested of this
special class voting rights in respect of subsequent elections of directors,
subject to the revesting of such special class voting rights in the event of
the occurrence of the default hereinabove specified in this Subsection (b). In
the event of a default entitling the holders of Preferred Stock to elect two
Directors as specified in this Subsection (b), a special meeting of such
holders for the purpose of electing such directors shall be called by the
Secretary of the Corporation upon written request of, or may be called by, the
holders of record of at least 10% of the shares of Preferred Stock of all
series at the time outstanding, and notice thereof shall be given in the same
manner as that required for the annual meeting of shareholders; provided,
however, that the Corporation shall not be required to call such special
meeting if the annual meeting of shareholders shall be held within 120 days
after the date of receipt of the foregoing written request from the holders of
Preferred Stock. At any meeting at which the holders of Preferred Stock shall
be entitled to elect Directors, the holders of a majority of the then
outstanding shares of Preferred Stock of all series, present

                                      7
<PAGE>
in person or by proxy, shall be sufficient to constitute a quorum, and the vote
of the holders of a majority of such shares so present at any such meeting at
which there shall be such a quorum shall be sufficient to elect the members of
the Board of Directors which the holders of Preferred Stock are entitled to
elect as hereinabove provided. Notwithstanding any provision of these Amended
Articles of Incorporation or the Code of Regulations of the Corporation or any
action taken by the holders of any class of shares fixing the number of
Directors of the Corporation, the two Directors who may be elected by the
holders of Preferred Stock pursuant to this Subsection (b) shall serve in
addition to any other Directors then in office or proposed to be elected
otherwise than pursuant to this Subsection (b). Nothing in this Subsection (b)
shall present any change otherwise permitted in the total number of Directors
of the Corporation or require the resignation of any Director elected otherwise
than pursuant to this Subsection (b). Notwithstanding any classification of the
other Directors of the Corporation, the two Directors elected by the holders of
Preferred Stock shall be elected annually for terms expiring at the next
succeeding annual meeting of shareholders.

          (c) The affirmative vote or consent of the holders of at least
two-thirds of the shares of Preferred Stock at the time outstanding, voting or
consenting separately as a class, given in person or by proxy either in writing
or at a meeting called for the purpose, shall be necessary to effect any one or
more of the following (but so far as the holders of Preferred Stock are
concerned, such action may be effected with such vote or consent):

          (1) Any amendment, alteration or repeal of any of the provisions of
              the Amended Articles of Incorporation or of the Code of
              Regulations of the Corporation which adversely affects the
              preferences or voting or other rights of the holders of Preferred
              Stock; provided, however, that for the purpose of this Subsection
              (c) only, neither the Amendment of the Amended Articles of
              Incorporation so as to authorize, create or change the authorized
              or outstanding amount of Preferred Stock or of any shares of any
              class ranking on a parity with or junior to the Preferred Stock
              nor the amendment of the provisions of the Code of Regulations so
              as to change the number of directors of the Corporation shall be
              deemed to affect adversely the preferences or voting or other
              rights of the holders of Preferred Stock; and provided further,
              that if such amendment, alteration or repeal affects adversely
              the preferences or voting or other rights of one or more but not
              all series of Preferred Stock at the time outstanding, only the
              affirmative vote or consent of the holders of at least two-thirds
              of the number of the shares at the time outstanding of the series
              so affected shall be required;

          (2) The purchase or redemption (for sinking fund purposes or
              otherwise) of less than all of the Preferred Stock then
              outstanding expect in accordance with a stock purchase offer made
              to all holders of record of Preferred Stock, unless all dividends
              on all Preferred Stock then outstanding for all previous dividend
              periods shall have been declared and paid for funds therefor set
              apart and all accrued sinking fund obligations applicable thereto
              shall have been complied with; or

          (3) The authorization, creation or the increase in the authorized
              amount of any shares of any class or any security convertible into
              shares of any class, in either case ranking prior to the Preferred
              Stock.

          (d) The affirmative vote or consent of the holders of at least a
majority of the shares of Preferred Stock at the time outstanding, voting or
consenting separately as a class, given in person or by proxy either in writing
or at a meeting called for the purpose, shall be necessary to effect any one or
more of the following (but so far as the holders of Preferred Stock are
concerned, such action may be effected with such vote or consent):

          (1) The sale, lease or conveyance by the Corporation of all or
              substantially all of its property or business;

                                       8

<PAGE>

          (2) The consolidation of the Corporation with or its merger into any
              other corporation, unless the corporation resulting from such
              consolidation or surviving such merger will not have after such
              consolidation or merger any class of shares either authorized or
              outstanding ranking prior to or on a parity with the Preferred
              Stock except the same number of shares ranking prior to or on a
              parity with the Preferred Stock and having the same rights and
              preferences as the shares of the Corporation authorized and
              outstanding immediately preceding such consolidation or merger
              (and each holder of Preferred Stock immediately preceding such
              consolidation or merger shall receive the same number of shares
              with the same rights and preferences of the resulting or surviving
              corporation); or

          (3) The authorization of any shares ranking on a parity with the
              Preferred Stock or an increase in the authorized number of shares
              of Preferred Stock.

          (e) Neither the vote, consent nor any adjustment of the voting rights
of holders of shares of Preferred Stock shall be required for an increase in the
number of shares of Common Stock authorized or issued or for stock splits of the
Common Stock or for stock dividends on any class of stock payable solely in
Common Stock; and none of the foregoing action shall be deemed to affect
adversely the preferences or voting or other rights of Preferred stock within
the meaning and for the purpose of this Part B.

Section 6. Convertible Series.

          If and to the extent that there are created series of Preferred Stock
which are convertible (hereinafter referred to as "convertible series") into
shares of Common Stock or into shares of any other class or series of the
Corporation (hereinafter collectively called "conversion shares"), the following
terms and provisions shall be applicable to all convertible series, except as
may be otherwise expressly provided in the terms of any such series.

          (a) The holder of each share of a convertible series may exercise the
conversion privilege in respect thereof by delivering to any transfer agent for
the respective series the certificate for the share to be converted and written
notice that the holder elects to convert such share. Conversion shall be deemed
to have been effected immediately prior to the close of business on the date
when such delivery is made, and such date is referred to in this Section as the
"conversion date". On the conversion date or as promptly thereafter as
practicable, the Corporation shall deliver to the holder of the stock
surrendered for conversion, or as otherwise directed by him in writing, a
certificate for the number of full conversion shares deliverable upon the
conversion of such stock and a check or cash in respect of any fraction of a
share as provided in subsection (b) of this Section 6. The person in whose name
the stock certificate is to be registered shall be deemed to have become a
holder of the conversion shares of record on the conversion date. No adjustment
shall be made for any dividends on shares of stock surrendered for conversion or
for dividends on the conversion shares delivered on conversion.

          (b) The Corporation shall not be required to deliver fractional shares
upon conversion of shares of a convertible series. If more than one share shall
be surrendered for conversion at one time by the same holder, the number of full
conversion shares deliverable upon conversion thereof shall be computed on the
basis of the aggregate number of shares so surrendered. If any fractional
interest in a conversion share would otherwise be deliverable upon the
conversion, the Corporation shall in lieu of delivering a fractional share
therefor make an adjustment therefor in cash at the current market value
thereof, computed (to the nearest cent) on the basis of the closing price of the
conversion share on the last business day before the conversion date.

          For the purpose of this Section, the "closing price of the conversion
share" on any business day shall be the last reported sales price regular way
per share on such day, or, in

                                       9

<PAGE>

case no such reported sale takes place on such day, the average of the reported
closing bid and asked prices regular way, in either case on the New York Stock
Exchange, or, if the conversion shares are not then listed or admitted to
trading on such Exchange, on the principal national securities exchange on which
the conversion shares are listed or admitted to trading as determined by the
Board of Directors, or if not so listed or admitted, the mean between the
average bid and asked prices per conversion shares in the over-the-counter
market as furnished by any member of the National Association of Securities
Dealers or other nationally recognized organization of securities dealers
selected from time to time by the Board of Directors for that purpose; and
"business day" shall be each day on which the New York Stock Exchange or other
national securities exchange or over-the-counter market used for the purposes of
the above calculation is open for trading.

          (c) Upon conversion of shares of any convertible series, the stated
capital of the conversion shares delivered upon such conversion shall be the
aggregate par value of the shares so delivered having par value, or, in the case
of shares without par value, shall be an amount equal to the stated capital
represented by each such share outstanding at the time of such conversion
multiplied by the number of such shares delivered upon such conversion. The
stated capital of the Corporation shall be correspondingly increased or reduced
to reflect the difference between the stated capital of the shares of the
convertible series so converted and the stated capital of the shares delivered
upon such conversion.

          (d) In the event of any reclassification or change of outstanding
conversion shares (except a split or combination, or a change in par value, or a
change from par value to no par value, or a change from no par value to par
value), provision shall be made as part of the terms of such reclassification or
change that the holder of each share of each convertible series then outstanding
shall have the right to receive upon the conversion of such share, at the
conversion rate or price which otherwise would be in effect at the time of
conversion, with substantially the same protection against dilution as is
provided in the terms of such convertible series, the same kind and amount of
stock and other securities and property as he would have owned or have been
entitled to receive upon the happening of any of the events described above had
such share been converted immediately prior to the happening of the event.

          (e) In the event the Corporation shall be consolidated with or shall
merge into any other corporation, provision shall be made as a part of the terms
of such consolidation or merger whereby the holder of each share of each
convertible series outstanding immediately prior to such event shall thereafter
be entitled to such rights with respect to securities of the Corporation
resulting from such consolidation or merger so that rights of such holders as
specified in the terms of such convertible series shall not be substantially
prejudiced; provided, however, that the provisions of this Subsection (e) shall
be inapplicable if such consolidation or merger shall be approved by the holders
of two-thirds of the outstanding shares of such convertible series of Preferred
Stock.

          (f) The Corporation hereby reserves and shall at all times reserve and
keep available free from preemptive rights, out of its authorized but unissued
shares or treasury shares, for the purpose of delivery upon conversion of shares
of each convertible series, such number of conversion shares as shall from time
to time be sufficient to permit the conversion of all outstanding shares of
all convertible series of Preferred Stock.

Section 7. Preemptive Rights - Purchase of Shares by Corporation.

          (a) No holder of Preferred stock, present, past or future, shall be
entitled as such as a matter of right to subscribe for or purchase any part of
any new or additional stock of any series or class or of securities of the
Corporation convertible into stock of any class whatsoever, whether now or
hereafter authorized, and whether issued for cash, property, services or
otherwise.

                                       10

<PAGE>

          (b) The Corporation is authorized to purchase any shares of any series
of Preferred Stock from time to time and at such times, in such manner, for such
reasons and on such terms and conditions as shall be deemed appropriate by the
Board of Directors.

Section 8. Definitions.

          For the purpose of this Part B:

          Whenever reference is made to shares "ranking prior to the Preferred
Stock," such reference shall mean and include all shares of the Corporation in
respect of which the rights of the holders thereof either as to the payment of
dividends or as to distribution in the event of a voluntary or involuntary
liquidation, dissolution or winding up of the Corporation are given preference
over the right of the holders of Preferred Stock; whenever reference is made to
shares "on a parity with the Preferred Stock", such reference shall mean and
include all shares of the Corporation in respect of which the right of the
holders thereof (i) are not given preference over the rights of the holders of
Preferred Stock either as to the payment of dividends or as to distributions in
the event of a voluntary or involuntary liquidation, dissolution or winding up
of the Corporation and (ii) either as to the payment of dividends or as to
distributions in the event of a voluntary or involuntary liquidation,
dissolution or winding up of the Corporation, or as to both, rank on an equality
(except as to the amounts fixed therefor) with the rights of the holders of
Preferred Stock; and whenever reference is made to shares "ranking junior to the
Preferred Stock" such reference shall mean and include all shares of the
Corporation in respect of which the rights of the holders thereof both as to the
payment of dividends and as to distributions in the event of a voluntary or
involuntary liquidation, dissolution or winding up of the Corporation are junior
and subordinate to the rights of the holders of the Preferred Stock.

          IN WITNESS WHEREOF, said Hoyt M. Wells, President, and James Boyazis,
Secretary, of THE GOODYEAR TIRE & RUBBER COMPANY, acting for and on behalf of
said corporation, have hereunto subscribed their names and caused the seal of
said corporation to be hereunto affixed this 6th day of April, 1993.

                                         By: /s/ Hoyt M. Wells
                                             -----------------------------------
                                             Hoyt M. Wells, President

[SEAL]

                                         By: /s/ James Boyazis
                                             -----------------------------------
                                             James Boyazis, Secretary

                                       11
<PAGE>
                                                           EXHIBIT 4.1 Continued

                           CERTIFICATE OF AMENDMENT
                                      TO
                      AMENDED ARTICLES OF INCORPORATION

                                      OF

                      THE GOODYEAR TIRE & RUBBER COMPANY

     Samir F. Gibara, President, and James Boyazis, Secretary, of The Goodyear
Tire & Rubber Company, an Ohio corporation, with its principal office located at
Akron, Summit County, Ohio, do hereby certify that, pursuant to the authority
conferred upon the Board of Directors of said corporation by Section 1 of Part B
of ARTICLE FOURTH of the Amended Articles of Incorporation of the said
corporation and by the Ohio General Corporation Law, at a meeting of the Board
of Directors of said corporation duly called and held on the 4th day of June,
1996, at which meeting a quorum of the Board of Directors was at all times
present, the Board of Directors was without shareholder action, which
shareholder action was not required, the following resolution:

          RESOLVED, that The Goodyear Tire & Rubber Company hereby adopts the
     following amendment to its Amended Articles of Incorporation, as amended to
     date, and that the Chairman of the Board, the President or a Vice President
     and the Secretary or an Assistant Secretary of the Company are hereby
     authorized and directed to sign and file in the office of the Secretary of
     State of the State of Ohio a certificate containing a copy of the
     resolution adopting the amendment and a statement of the manner of its
     adoption:

          The Amended Articles of Incorporation of the Company are hereby
     amended to create a new series of Preferred Stock by adding a new Section
     1-B to PART B of ARTICLE FOURTH as follows:

          Section 1-B. Series B Preferred Stock, Without Par Value.

          A series of Preferred Stock is hereby created having the following
     terms:

          1. Designation. The shares of such series are designated as: "Series B
     Preferred Stock, without par value."

          2. Authorized Number of Shares - Fractional Shares. The authorized
     number of shares constituting the Series B Preferred Stock is 7,000,000.
     Series B Preferred Stock may be issued in fractions of a share which shall
     entitle the holder, in proportion to such holder's fractional shares, to
     exercise voting rights, receive dividends, participate in distributions and
     to have the benefit of all other rights of holders of Series B Preferred
     Stock.

          3. Dividends and Distributions.

          (A) Subject to any prior and superior rights of the holders of any
     series of Preferred Stock ranking prior and superior to the shares of
     Series B Preferred Stock with

                                       1
<PAGE>

     respect to dividends that may be authorized by the Amended Articles of
     Incorporation, the holders of shares of Series B Preferred Stock shall be
     entitled prior to the payment of any dividends on shares ranking junior to
     the Series B Preferred Stock to receive, when, as and if declared by the
     Board of Directors out of funds legally available for the purpose,
     quarterly dividends payable in cash on the last day of January, April, July
     and October in each year (each such date being referred to herein as a
     "Quarterly Dividend Payment Date"), commencing on the first Quarterly
     Dividend Payment Date after the first issuance of a share or fraction of a
     share of Series B Preferred Stock, in an amount per share (rounded to the
     nearest cent) equal to the greater (a) $25.00 or (b) subject to the
     provisions for adjustment hereinafter set forth, 100 times the aggregate
     per share amount of all cash dividends, and 100 times the aggregate per
     share amount (payable in kind) of all non-cash dividends or other
     distributions other than a dividend payable in shares of Common Stock or a
     subdivision of the outstanding shares of Common Stock (by reclassification
     or otherwise), declared on the Common Stock since the immediately preceding
     Quarterly Dividend Payment Date, or, with respect to the first Quarterly
     Dividend Payment Date, since the first issuance of any share or fraction of
     a share of Series B Preferred Stock. In the event the Corporation shall at
     any time after July 29, 1996 (the "Rights Declaration Date") (i) declare
     any dividend on Common Stock payable in shares of Common Stock, (ii)
     subdivide the outstanding Common Stock, or (iii) combine the outstanding
     Common Stock into a smaller number of shares, then in each such case the
     amount to which holders of shares of Series B Preferred Stock were entitled
     immediately prior to such event under clause (b) of the preceding sentence
     shall be adjusted by multiplying such amount by a fraction the numerator of
     which is the number of shares of Common Stock outstanding immediately after
     such event and the denominator of which is the number of shares of Common
     Stock that were outstanding immediately prior to such event.

          (B) The Corporation shall declare a dividend or distribution on the
     Series B Preferred Stock as provided in paragraph (A) above immediately
     after it declares a dividend or distribution on the Common Stock (other
     than a dividend payable in shares of Common Stock); provided that, in the
     event no dividend or distribution shall have been declared on the Common
     Stock during the period between any Quarterly Dividend Payment Date and the
     next subsequent Quarterly Dividend Payment Date, a dividend of $25.00 per
     share on the Series B Preferred Stock shall nevertheless be payable on such
     subsequent Quarterly Dividend Payment Date.

          (C) Dividends shall begin to accrue and be cumulative on outstanding
     shares of Series B Preferred Stock from the Quarterly Dividend Payment Date
     next preceding the date of issue of such shares of Series B Preferred
     Stock, unless the date of issue of such shares is prior to the record date
     for the first Quarterly Dividend Payment Date, in which case dividends on
     such shares shall begin to accrue from the date of issue of such shares, or
     unless the date of issue is a Quarterly Dividend Payment Date or is a date
     after the record date for the determination of holders of shares of Series
     B Preferred Stock entitled to receive a quarterly dividend and before such
     Quarterly Dividend Payment Date, in either of which events such dividends
     shall begin to accrue and be cumulative from such Quarterly Dividend
     Payment Date.

          (D) Accrued but unpaid dividends shall not bear interest. Dividends
     paid on the shares of Series B Preferred Stock in an amount less than the
     total amount of such dividends at the time accrued and payable on such
     shares shall be allocated pro rata on a share-by-share basis among all such
     shares at the time outstanding. The Board of Directors may fix a record
     date for the determination of holders of shares of Series B Preferred Stock
     entitled to receive payment of a dividend or distribution declared thereon,

                                       2
<PAGE>

     which record date shall be no more than 60 days prior to the date fixed for
     the payment thereof.

          (E) Dividends in full shall not be declared or paid or set apart for
     payment on the Series B Preferred Stock for a dividend period terminating
     on the quarterly Dividend Payment Date unless dividends in full have been
     declared or paid or set apart for payment on the Preferred Stock of all
     series (other than series with respect to which dividends are not
     cumulative from a date prior to such dividend date) on such dividend date.
     When the dividends are not paid in full on all series of the Preferred
     Stock, the shares of all series shall share ratably in the payment of
     dividends, including accumulations, if any, in accordance with the sums
     which would be payable on such shares if all dividends were declared and
     paid in full.

          4. Liquidation, Dissolution or Winding Up

          (A) Upon any liquidation, dissolution or winding up of the
    Corporation, no distribution shall be made to the holders of shares of
    stock ranking junior (either as to dividends or upon liquidation,
    dissolution or winding up) to the Series B Preferred Stock unless, prior
    thereto, the holders of shares of Series B Preferred Stock shall have
    received $25.00 per share, plus an amount equal to accrued and unpaid
    dividends and distributions thereon, whether or not declared, to the date
    of such payment (the "Series B Liquidation Preference"). Following the
    payment of the full amount of the   Series B Liquidation Preference, no
    additional distribution shall be made to the holders of shares of Series B
    Preferred Stock unless, prior thereto, the holders of shares of Common
    Stock shall have received an amount per share (the "Common Adjustment")
    equal to the quotient obtained by dividing (i) the Series B Liquidation
    Preference by (ii) 100 (as appropriately adjusted as set forth in
    subparagraph (C) below to reflect such events as stock splits, stock
    dividends and recapitalizations with respect to the Common Stock) (such
    number in clause (ii) is hereinafter referred to as the "Adjustment
    Number"). Following the payment of the full amount of the Series B
    Liquidation Preference and the Common Adjustment in respect of all
    outstanding shares of Series B Preferred Stock and Common Stock
    respectively, holders of Series B Preferred Stock and holders of shares of
    Common Stock shall receive their ratable and proportionate share of the
    remaining assets to be distributed in the ratio of the Adjustment Number to
    1 with respect to such Series B Preferred Stock and Common Stock, on a per
    share basis, respectively.

          (B) In the event, however, that there are not sufficient assets
     available to permit payment in full of the Series B Liquidation Preference
     and the liquidation preferences of all other series of Preferred Stock, if
     any, which rank on a parity with the Series B Preferred Stock, then such
     remaining assets shall be distributed ratably to the holders of such parity
     shares in proportion to their respective liquidation preferences. In the
     event, however, that there are not sufficient assets available to permit
     payment in full of the Common Adjustment, then such remaining assets shall
     be distributed ratably to the holders of Common Stock.

          (C) In the event the Corporation shall at any time after the Rights
     Declaration Date (i) declare any dividend on Common Stock payable in shares
     of Common Stock, (ii) subdivide the outstanding Common Stock, or (iii)
     combine the outstanding Common Stock into a smaller number of shares, then
     in each such case the Adjustment Number in effect immediately prior to such
     event shall be adjusted by multiplying such Adjustment Number by a fraction
     the numerator of which is the number of shares of Common Stock outstanding
     immediately after such event and the denominator of which is the number of
     shares of

                                       3

<PAGE>
     Common Stock that were outstanding immediately prior to such event.

          5. Conversion on Merger, Consolidation, etc. In case the Corporation
     shall enter into any merger, consolidation, combination or other
     transaction in which the shares of Common Stock are exchanged or changed
     into other stock or securities, cash and/or any other property, then in any
     such case each share of Series B Preferred Stock shall at the time be
     similarly exchanged or changed in an amount per share (subject to the
     provision for adjustment hereinafter set forth) equal to 100 times the
     aggregate amount of stock, securities, cash and/or any other property
     (payable in kind), as the case may be, into which or for which each share
     of Common Stock is changed or exchanged. In the event the Corporation shall
     at any time after the Rights Declaration Date (i) declare any dividend on
     Common Stock payable in shares of Common Stock, (ii) subdivide the
     outstanding Common Stock, or (iii) combine the outstanding Common Stock
     into a smaller number of shares, then in each such case the amount set
     forth in the preceding sentence with respect to the exchange or change of
     shares of Series B Preferred Stock shall be adjusted by multiplying such
     amount by a fraction the numerator of which is the number of shares of
     Common Stock outstanding immediately after such event and the denominator
     of which is the number of shares of Common Stock that were outstanding
     immediately prior to such event.

          6. Redemption. The outstanding shares of Series B Preferred Stock
     shall not be redeemable.

          7. Condition to Issuance of any other Series. The Articles of
     Incorporation of the Corporation shall not be further amended to provide
     for the issuance of any other series of Preferred Stock without the
     affirmative vote of the holders of at least two-thirds of the outstanding
     shares of Series B Preferred Stock, voting separately as one voting group.

     IN WITNESS WHEREOF, said Samir F. Gibara, President, and James Boyazis,
Secretary, of The Goodyear Tire & Rubber Company, acting on behalf of said
corporation, have hereunto subscribed their names and caused the seal of said
corporation to be hereunto affixed this 4th day of June, 1996.

                                        By: /s/ Samir F. Gibara
                                            ------------------------------------
                                            Samir F. Gibara, President

                                        By: /s/ James Boyazis
                                            ------------------------------------
                                            James Boyazis, Secretary

[SEAL]

                                        4

<PAGE>

                           UNITED STATES OF AMERICA,
                                 STATE OF OHIO,
                        OFFICE OF THE SECRETARY OF STATE

          I, BOB TAFT, Secretary of State of the State of Ohio, do hereby
     certify that the foregoing is a true and correct copy, consisting of 4
     pages, as taken from the original record now in my official custody as
     Secretary of State.

                                            WITNESS my hand and official seal at
                                            Columbus, Ohio, this 30th day of
                                            July, A.D., 1996.

[SEAL OF THE SECRETARY OF STATE OF OHIO]

                                        By: /s/ Bob Taft
                                            ------------------------------------

                                                                        BOB TAFT
                                                              Secretary of State
                                        By: /s/ A Henderson
                                            ------------------------------------

   NOTICE: THIS IS AN OFFICIAL CERTIFICATION ONLY WHEN REPRODUCED IN RED INK.

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