Document:

<PAGE>
                                                                    EXHIBIT 10.1

                              AMENDMENT NUMBER NINE
                              ---------------------
                         TO LOAN AND SECURITY AGREEMENT
                         ------------------------------

                  THIS AMENDMENT NUMBER NINE TO LOAN AND SECURITY AGREEMENT
(this "AMENDMENT"), dated as of May 14, 2002, is entered into among PHONETEL
TECHNOLOGIES, INC., an Ohio corporation ("PHONETEL"), CHEROKEE COMMUNICATIONS,
INC., a Texas corporation ("CHEROKEE"; Cherokee, together with Phonetel, are
referred to hereinafter each individually as a "BORROWER", and individually and
collectively, jointly and severally, as the "BORROWERS"), on the one hand, and,
on the other hand, Agent (as hereinafter defined) and the financial
institutions (referred to hereinafter each individually as a "LENDER" and
collectively as the "LENDERS") that are signatories to that certain Loan and
Security Agreement, dated as of November 17, 1999 (as amended, restated,
supplemented, or otherwise modified from time to time, the "LOAN  AGREEMENT"),
entered into among the Borrowers, the Lenders, and FOOTHILL CAPITAL
CORPORATION, a California corporation, as agent for the Lenders (herein, in
such capacity, referred to as "AGENT"), in light of the following:

                                    RECITALS
                                    --------

                  WHEREAS, the Borrowers have requested that the Lenders amend
 the Loan Agreement; and

                  WHEREAS, the Lenders are willing to amend the Loan Agreement
under the terms and conditions set forth in this Amendment.

                  NOW, THEREFORE, in consideration of the foregoing and the
mutual covenants herein contained, and for other good and valuable
consideration, the receipt and sufficiency of which are hereby acknowledged,
the parties hereby agree as follows:

                                    AGREEMENT
                                    ---------

I.       DEFINITIONS. Capitalized terms not otherwise defined herein shall have
         the meaning ascribed thereto in the Loan Agreement.

II.      AMENDMENTS TO THE LOAN AGREEMENT. Upon the Ninth Amendment Effective
         Date, the parties agree to amend the Loan Agreement as follows:

         2.1      SECTION 1.1 of the Loan Agreement hereby is amended by
                  inserting the following new defined terms in the proper
                  alphabetical order:

                                      -1-

<PAGE>

                  "NINTH AMENDMENT" means that certain Amendment Number Nine to
                  Loan and Security Agreement, dated as of May 14, 2002, among
                  the Borrowers, the Lenders, and Agent.

                  "NINTH AMENDMENT EFFECTIVE DATE" means the date that all
                  conditions set forth in Section III of the Ninth Amendment
                  have been satisfied.

         2.2      SECTION 7.20 of the Loan Agreement hereby is amended and
                  restated in its entirety to read as follows:

                  (a) MINIMUM EBITDA. The Borrowers will not permit their
                  EBITDA, determined on a consolidated basis, for each period
                  shown on the chart below, measured at the end of each such
                  period, to be less than the amount set forth opposite each
                  such period:

===================================== =====================
               PERIOD                       CUMULATIVE
                                              EBITDA
------------------------------------- ---------------------
January 1, 2002 through                     ($840,000)
March 31, 2002
------------------------------------- ---------------------
January 1, 2002 through                      $275,000
June 30, 2002
------------------------------------- ---------------------
January 1, 2002 through                      $725,000
August 31, 2002
===================================== =====================

III.     CONDITIONS PRECEDENT TO AMENDMENT. The satisfaction of each of the
         following unless waived or deferred by the Lenders, in their sole
         discretion, shall constitute conditions precedent to the effectiveness
         of this Amendment and each and every provisions hereof:

         3.1      Agent shall have received this Amendment, in form and
                  substance satisfactory to Agent, duly executed by each party
                  hereto, and in full force and effect;

         3.2      The representations and warranties in this Amendment, the
                  Loan Agreement as amended by this Amendment, and the other
                  Loan Documents shall be true and correct in all respects on
                  and as of the date hereof, as though made on such date
                  (except to the extent that such representations and
                  warranties relate solely to an earlier date);

         3.3      No Default or Event of Default shall have occurred and be
                  continuing on the date hereof, nor shall result from the
                  consummation of the transactions contemplated herein; and

                                      -2-

<PAGE>

         3.4      No injunction, writ, restraining order, or other order of any
                  nature prohibiting, directly or indirectly, the consummation
                  of the transactions contemplated herein shall have been
                  issued and remain in force by any Governmental Authority
                  against any of the Borrowers, Agent, or any of the Lenders.

IV.      REPRESENTATIONS AND WARRANTIES. Each Borrower hereby represents and
         warrants to the Lenders that (a) the execution, delivery, and
         performance of this Amendment and of the Loan Agreement, as amended by
         this Amendment, are within such Borrower's corporate powers, have been
         duly authorized by all necessary corporate action, and are not in
         contravention of any law, rule, or regulation, or any order, judgment,
         decree, writ, injunction, or award of any arbitrator, court, or
         Governmental Authority, or of the terms of its Governing Documents, or
         of any contract or undertaking to which it is a party or by which any
         of its properties may be bound or affected, (b) this Amendment and the
         Loan Agreement, as amended by this Amendment, constitute such
         Borrower's legal, valid, and binding obligation, enforceable against
         such Borrower in accordance with its terms, and (c) this Amendment has
         been duly executed and delivered by such Borrower.

V.       CHOICE OF LAW. THE VALIDITY OF THIS AMENDMENT, ITS CONSTRUCTION,
         INTERPRETATION AND ENFORCEMENT, AND THE RIGHTS OF THE PARTIES
         HEREUNDER, SHALL BE DETERMINED UNDER, GOVERNED BY, AND CONSTRUED IN
         ACCORDANCE WITH THE LAWS OF THE STATE OF NEW YORK.

VI.      COUNTERPARTS; TELEFACSIMILE EXECUTION. This Amendment may be executed
         in any number of counterparts and by different parties on separate
         counterparts, each of which when so executed and delivered, shall be
         deemed an original, and all of which, when taken together, shall
         constitute one and the same instrument. Delivery of an executed
         counterpart of a signature page to this Amendment by telefacsimile
         shall be equally effective as delivery of a manually executed
         counterpart of this Amendment. Any party delivering an executed
         counterpart of this Amendment by telefacsimile also shall deliver a
         manually executed counterpart of this Amendment but the failure to
         deliver a manually executed counterpart shall not affect the validity,
         enforceability, and binding effect of this Amendment.

VII.     EFFECT ON LOAN AGREEMENT. The Loan Agreement, as amended hereby, shall
         be and remain in full force and effect in accordance with its
         respective terms and hereby is ratified and confirmed in all respects.
         The execution, delivery, and performance of this Amendment shall not
         operate as a waiver of or, except as expressly set forth herein, as an
         amendment of, any right, power, or remedy of Agent or any Lender under
         the Loan Agreement, as in effect prior to the date hereof.

VIII.    FURTHER ASSURANCES. Each Borrower shall execute and deliver all
         agreements, documents, and instruments, in form and substance
         satisfactory to Agent,

                                      -3-

<PAGE>

         and take all actions as Agent may reasonably request from time to
         time, to perfect and maintain the perfection and priority of Liens in
         the Collateral held by Agent for the benefit of the Lenders and to
         fully consummate the transactions contemplated under this Amendment
         and the Loan Agreement, as amended by this Amendment.

IX.      MISCELLANEOUS.

         10.1     Upon and after the effectiveness of this Amendment, each
                  reference in the Loan Agreement to "this Agreement",
                  "hereunder", "herein", "hereof" or words of like import
                  referring to the Loan Agreement, and each reference in the
                  other Loan Documents to "the Loan Agreement", "thereunder",
                  "therein", "thereof" or words of like import referring to the
                  Loan Agreement, shall mean and be a reference to the Loan
                  Agreement as modified and amended hereby.

         10.2     The Loan Agreement and all other Loan Documents are and shall
                  continue to be in full force and effect and are hereby in all
                  respects ratified and confirmed and shall constitute the
                  legal, valid, binding and enforceable obligations of each
                  Borrower to Agent and the Lenders.

                            [signature page follows]

                                      -4-

<PAGE>
                  IN WITNESS WHEREOF, the parties have entered into this
Amendment as of the date first above written.

                              PHONETEL TECHNOLOGIES, INC.,
                              an Ohio corporation

                              By /s/ John D. Chichester
                                 -----------------------------------------------
                              Name: John D. Chichester
                              Title: President and Chief Executive Officer

                              CHEROKEE COMMUNICATIONS, INC.,
                              a Texas corporation

                              By /s/ John D. Chichester
                                 -----------------------------------------------
                              Name: John D. Chichester
                              Title: President and Chief Executive Officer

                              FOOTHILL CAPITAL CORPORATION,
                              a California corporation, as Agent and a Lender

                              By /s/ Amy Lam
                                 -----------------------------------------------
                              Name: Amy Lam
                              Title: Vice President

                              FOOTHILL PARTNERS III, L.P.,
                              a Delaware limited partnership, as a Lender

                              By /s/ Dennis R. Ascher
                                 -----------------------------------------------
                              Name: Dennis R. Ascher
                              Title: Managing Member

                              ABLECO FINANCE LLC,
                              a Delaware limited liability company,
                              as a Lender and as agent for its affiliate assigns

                              By /s/ Kevin Genda
                                 -----------------------------------------------
                              Name: Kevin Genda
                              Title: Senior Vice President and
                                     Chief Credit Officer<PAGE>

                                                                    EXHIBIT 10.2

                                 FIRST AMENDMENT
                             TO THE CREDIT AGREEMENT

                  FIRST AMENDMENT, dated as of May 14, 2002 (this "AMENDMENT"),
to the Credit Agreement, dated as of February 19, 2002 (as amended, restated,
supplemented or otherwise modified from time to time, the "CREDIT AGREEMENT"),
by and among Davel Financing Company, L.L.C., a Delaware limited liability
company (the "Davel Borrower"), PhoneTel Technologies, Inc., an Ohio corporation
("PhoneTel"), Cherokee Communications, Inc., a Texas corporation ("Cherokee",
and together with PhoneTel, collectively the "PhoneTel Borrowers" and
individually a "PhoneTel Borrower"), Davel Communications, Inc., a Delaware
corporation (the "Davel Parent"), each of the Domestic Subsidiaries (as defined
herein) of any Borrower or the Davel Parent, Madeleine L.L.C., a Delaware
limited liability company ("Madeleine") and ARK CLO 2000-1, Limited, a Cayman
Islands entity ("ARK" and together with Madeleine and each of their respective
successors and permitted assigns, the "Lenders").

                                    PREAMBLE

                  The Borrowers and Guarantors have requested an amendment to
the Minimum EBITDA and the Minimum Adjusted EBITDA covenants set forth in
Section 6.01(b) of the Credit Agreement. Accordingly, the parties hereto hereby
agree as follows:

         1. INCORPORATED DEFINITIONS. Any capitalized term used herein which is
defined in the Credit Agreement and not otherwise defined herein shall have the
meaning assigned to it in the Credit Agreement.

         2. AMENDMENTS. (a) Section 6.01(b)(ii) of the Credit Agreement is
hereby amended by (i) deleting the Minimum EBITDA amounts for the months of
January 2002 through June 2002 and (ii) inserting the following Minimum EBITDA
amounts for the appropriate months as indicated below:

          PERIOD ENDING                                EBITDA
          -------------                                ------
          January, 2002                            $ (1,199,964)
          February, 2002                             (1,702,410)
          March, 2002                                (2,845,458)
          April, 2002                                (1,638,191)
          May, 2002                                  (1,297,609)
          June, 2002                                   (983,789)

          (b) Section 6.01(b)(iii) of the Credit Agreement is hereby amended by
(i) deleting the Minimum Adjusted EBITDA amounts for the months of January 2002
through June 2002 and (ii) inserting the following Minimum Adjusted EBITDA
amounts for the appropriate months as indicated below:

<PAGE>

          PERIOD ENDING                                    EBITDA
          -------------                                    ------
          January, 2002                               $  (1,199,964)
          February, 2002                                 (1,702,410)
          March, 2002                                    (2,845,458)
          April, 2002                                    (2,488,191)
          May, 2002                                      (2,147,609)
          June, 2002                                     (2,683,789)

         3. CONDITIONS. This Amendment shall become effective only upon
satisfaction in full of the following conditions precedent; PROVIDED HOWEVER,
that the first date upon which all such conditions have been satisfied shall be
retroactively applied as of February 19, 2002 (such date being herein called the
"Amendment Effective Date").

            a) The representations and warranties contained in this Amendment
and in Article V of the Credit Agreement and each other Loan Document shall be
correct in all material respects on and as of the Amendment Effective Date as
though made on and as of such date (except where such representations and
warranties relate to an earlier date in which case such representations and
warranties shall be true and correct as of such earlier date).

            b) No Default or Event of Default or, shall have occurred and be
continuing on the Amendment Effective Date or result from this Amendment
becoming effective in accordance with its terms.

            c) The Lenders shall have received counterparts of this Amendment
which bear the signatures of the Borrowers and the Guarantors.

            d) All legal matters incident to this Amendment shall be
satisfactory to the Lenders and their counsel.

         4. REPRESENTATIONS AND WARRANTIES. To induce the Lenders to enter into
this Amendment, each Credit Party hereby represents and warrants to the Lenders
as follows:

            (a) ORGANIZATION, GOOD STANDING, ETC. Each Credit Party (i) is a
corporation, limited liability company or limited partnership duly organized,
validly existing and in good standing under the laws of the state or
jurisdiction of its organization, (ii) has all requisite power and authority to
conduct its business as now conducted and as presently contemplated, and to
execute and deliver this Amendment, and to consummate the transactions
contemplated hereby and by the Credit Agreement, as amended hereby, and (iii) is
duly qualified to do business and is in good standing in each jurisdiction in
which the character of the properties owned or leased by it or in which the
transaction of its business makes such qualification necessary, except in the
case of clause (iii) where the failure to be so qualified would not reasonably
be expected to have a Material Adverse Effect.

            (b) AUTHORIZATION, ETC. The execution, delivery and performance of
this Amendment and each other Loan Document being executed in connection with
this Amendment by each Credit Party that is a party thereto, and the performance
of the Credit Agreement as

                                        2
<PAGE>

amended hereby (i) have been duly authorized by all necessary action, (ii) do
not and will not contravene such Credit Party's charter or by-laws, its limited
liability company or operating agreement or its certificate of partnership or
partnership agreement, as applicable, or any applicable law or any material
contractual restriction binding on or otherwise affecting it or any of its
properties, (iii) do not and will not result in or require the creation of any
Lien (other than pursuant to any Loan Document) upon or with respect to any of
its properties, and (iv) do not and will not result in any default,
noncompliance, suspension, revocation, impairment, forfeiture or nonrenewal of
any material permit, license, authorization or approval applicable to its
operations or any of its properties.

            (c) GOVERNMENTAL APPROVALS. No authorization or approval or other
action by, and no notice to or filing with, any Governmental Authority or other
regulatory body is required in connection with the due execution, delivery and
performance by such Credit Party of this Amendment or any other Loan Document to
which it is a party being executed in connection with this Amendment, or for the
performance of the Credit Agreement, as amended hereby.

            (d) ENFORCEABILITY OF LOAN DOCUMENTS. Each of this Amendment, the
Credit Agreement, as amended hereby, and each other Loan Document to which such
Credit Party is a party is a legal, valid and binding obligation of such Credit
Party, enforceable against such Credit Party in accordance with its terms,
except as such enforceability may be limited by applicable bankruptcy,
insolvency, reorganization, moratorium or other similar laws of general
application relating to the enforcement of creditor's rights and by general
equitable principles.

            (e) REPRESENTATIONS AND WARRANTIES; NO EVENT OF DEFAULT. The
representations and warranties herein, in Article V of the Credit Agreement and
in each other Loan Document, certificate or other writing delivered on or on
behalf of any Credit Party to the Collateral Agent or any Lender pursuant to the
Credit Agreement or any other Loan Document on or prior to the Amendment
Effective Date are true and correct on and as of the Amendment Effective Date as
though made on and as of such date (except where such representations and
warranties relate to an earlier date in which case such representations and
warranties shall be true and correct as of such earlier date), and no Default or
Event of Default has occurred and is continuing as of the Amendment Effective
Date or would result from this Amendment becoming effective in accordance with
its terms.

         5. COSTS AND EXPENSES. The Credit Parties agree to pay upon demand all
reasonable expenses, including reasonable attorneys' and legal assistants' fees,
all recording fees and charges, or other fees or charges incurred by the Lenders
in connection with the preparation, negotiation and execution of this Amendment
and all documents related thereto and any document required to be furnished
herewith.

         6. CONTINUED EFFECTIVENESS OF THE CREDIT AGREEMENT AND LOAN DOCUMENTS.
Each Credit Party hereby (a) acknowledges and consents to this Amendment, (b)
confirms and agrees that each Loan Document to which it is a party is, and shall
continue to be, in full force and effect and is hereby ratified and confirmed in
all respects except that on and after the date hereof all references in any such
Loan Document to "the Credit Agreement", "thereto", "thereof", "thereunder" or
words of like import referring to the Credit Agreement shall mean the Credit
Agreement as amended by this Amendment, and (c) confirms and agrees that to the
extent that

                                        3
<PAGE>

any such Loan Document purports to assign or pledge to the Collateral Agent, or
to grant a security interest in or lien on, any collateral as security for the
obligations of the Borrowers from time to time existing in respect of the Credit
Agreement, such pledge, assignment or grant of the security interest or lien is
hereby ratified and confirmed in all respects.

         7. MISCELLANEOUS.

            (a) This Amendment may be executed in any number of counterparts and
by different parties hereto in separate counterparts, each of which shall be
deemed to be an original, but all of which taken together shall constitute one
and the same agreement. Delivery of an executed counterpart by telefacsimile
shall be equally effective as delivery of an original executed counterpart of
this Amendment. Any party delivering an executed counterpart of this Amendment
also shall deliver an original executed counterpart of this Amendment, but the
failure to deliver an original executed counterpart shall not affect the
validity, enforceability and binding effect of this Amendment.

            (b) Section and paragraph headings herein are included for
convenience of reference only and shall not constitute a part of this Amendment
for any other purpose.

            (c) THIS AMENDMENT SHALL BE GOVERNED BY, AND CONSTRUED IN ACCORDANCE
WITH, THE LAWS OF THE STATE OF NEW YORK APPLICABLE TO CONTRACTS MADE AND TO BE
PREPARED IN THE STATE OF NEW YORK WITHOUT REGARD TO CONFLICTS OF LAW PRINCIPLES.

            (d) Any provision of this Agreement that is prohibited or
unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective
to the extent of such prohibition or unenforceability without invalidating the
remaining portions hereof or affecting the validity or enforceability of such
provision in any other jurisdiction.

                                       4
<PAGE>

                  IN WITNESS WHEREOF, the parties hereto have caused this
Amendment to be executed and delivered as of the date set forth on the first
page hereof.

BORROWERS:                             DAVEL FINANCING COMPANY, L.L.C.,
---------                              a Delaware limited liability company

                                       By:  DAVEL COMMUNICATIONS, INC.,
                                                its sole managing member

                                             By:  /s/ Marc S. Bendesky
                                                  Name: Marc S. Bendesky
                                                  Title: Chief Financial Officer

                                       PHONETEL TECHNOLOGIES, INC.,
                                       an Ohio corporation

                                       By:  /s/ Richard P. Kebert
                                            Name: Richard P. Kebert
                                            Title: Chief Financial Officer

                                       CHEROKEE COMMUNICATIONS, INC.,
                                       a Texas corporation

                                       By:  /s/ Richard P. Kebert
                                            Name: Richard P. Kebert
                                            Title: Chief Financial Officer

DAVEL PARENT GUARANTOR:                DAVEL COMMUNICATIONS, INC.,
----------------------                 a Delaware corporation

                                       By:  /s/ Marc S. Bendesky
                                            Name: Marc S. Bendesky
                                            Title: Chief Financial Officer

SUBSIDIARY GUARANTORS:                 DAVEL COMMUNICATIONS GROUP, INC.,
---------------------                  an Illinois corporation

                                       ADTEC COMMUNICATIONS, INC.,
                                       a Florida corporation

                                       CENTRAL PAYPHONE SERVICES, INC.,
                                       a Georgia corporation

                                       COMMUNICATIONS CENTRAL INC.,
                                       a Georgia corporation

<PAGE>
                                       COMMUNICATIONS CENTRAL OF GEORGIA, INC.,
                                       a Georgia corporation

                                       DAVEL COMMUNICATIONS GROUP, INC.,
                                       an Illinois corporation

                                       DAVEL MEDIA, INC.,
                                       a Delaware corporation

                                       DAVEL MEXICO, LTD.,
                                       an Illinois corporation

                                       DAVELTEL, INC.,
                                       An Illinois corporation

                                       DF MERGER CORP.,
                                       a Delaware corporation

                                       INTERSTATE COMMUNICATIONS, INC.,
                                       a Georgia corporation

                                       INVISION TELECOM, INC.,
                                       a Georgia corporation

                                       PEOPLES ACQUISITION CORPORATION,
                                       a Pennsylvania corporation

                                       PEOPLES COLLECTORS, INC.,
                                       a Delaware corporation

                                       PEOPLES TELEPHONE COMPANY, INC.,
                                       a New York corporation

                                       PEOPLES TELEPHONE COMPANY, INC.,
                                       a New Hampshire corporation

                                       PT MERGER CORP.,
                                       an Ohio corporation

                                       PTC CELLULAR, INC.,
                                       a Delaware corporation

                                       PTC SECURITY SYSTEMS, INC.,
                                       a Florida corporation

<PAGE>

                                       SILVERADO COMMUNICATIONS   CORP.,
                                       a Colorado corporation

                                       TELALEASING ENTERPRISES, INC.,
                                       an Illinois corporation

                                       T.R.C.A., INC.
                                       an Illinois corporation

                                       By:  /s/ Marc S. Bendesky
                                            Name:  Marc S. Bendesky
                                            Title:  Treasurer

                                       By
                                            ------------------------------------
                                            Name:
                                            Title:

<PAGE>

LENDERS:                           MADELEINE L.L.C.
-------

                                   By:  /s/ Kevin P. Genda
                                            Name:  Kevin P. Genda
                                            Title:  Vice President

                                   ARK CLO 2000-1, LIMITED

                                   BY:      PATRIARCH PARTNERS, LLC
                                            ITS COLLATERAL MANAGER

                                            By:/s/ Lynn Tilton
                                                Name:  Lynn Tilton
                                                Title: Authorized Signatory

                                   ARK INVESTMENT PARTNERS II, L.P.

                                   BY:      PATRIARCH PARTNERS III, LLC
                                            ITS INVESTMENT ADVISOR

                                   By:  /s/ Lynn Tilton
                                   Name:  Lynn Tilton
                                   Title  Authorized Signatory

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