Document:

Prepared by R.R. Donnelley Financial -- Transwork Services Agreement dated October 24, 2001

 Exhibit 10.26 
 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 TRANSWORKS 
 SERVICES AGREEMENT 
  
 This Services Agreement, is made as of October 24, 2001 between TransWorks Information Services Private Limited, an Indian Private Limited Company, with its principal place of business located at Teritex Building,
Saki Vihar Road, Mumbal 400 072, India (“TransWorks”), and CallWave, Inc. a California corporation with its principal place of business located at 136 W. Canon Perdido, Santa Barbara, California (“Client”). 
  
 RECITALS 
  
 WHEREAS, TransWorks is in the business of providing outsourced customer
support & related services and 
  
 WHEREAS, Client desires to
engage TransWorks to perform certain services on its behalf, and TransWorks desires to accept such engagement upon the terms and conditions set forth in this Agreement. 
  
 NOW, THEREFORE, in consideration of the premises, the mutual covenants and agreements contained in this Agreement and other
good and valuable consideration, the receipt and sufficiency of which are hereby mutually acknowledged, TransWorks and Client agree as follows: 
  
 1. Services. During the Term of this Agreement, TransWorks shall perform for Client in a prompt, diligent, and workmanlike manner the
services (“the Services”) described in Schedule “A” (the “Work Order”) and in such additional Work Orders as may be executed by the parties from time to time. Each Work Order shall set forth a description of the
services to be performed by TransWorks in connection with a particular project for Client (a “Project”). Any changes in Services during the term of a Project shall be documented in a Change Order signed by TransWorks and Client that sets
forth the changes in Service, Fees and obligations of TransWorks and Client. All references in this Agreement to Services shall be deemed to include such Services or specifications as are set forth on each Work Order as it may be amended by any
Change Orders. In the event of any conflict between a Work Order and the terms and provisions of this Agreement, the Work Order shall govern. 
  
 2. Client Responsibilities. In order for TransWorks to fulfill its obligations under this Agreement, it is necessary that Client fully
cooperates and assists TransWorks in its performance of those obligations. Therefore, Client agrees to perform in a timely fashion its responsibilities set forth in each Work Order. In the event Client fails to perform its responsibilities in a
timely manner and such failure causes TransWorks to incur additional cost, Client shall reimburse TransWorks for such additional costs, provided they are reasonable and documented by TransWorks and provided there has been notice by TransWorks of a
failure that will cause such costs to be incurred. 
  
 In the
event TransWorks’ agents are dependent upon voice communications, data communications, or computer systems/software provided by the Client (i) directly, or (ii) via a Client contracted third party, or (iii) via the Internet, and said
communications or systems are rendered inoperable, regardless of the cause, Client shall be required to reimburse TransWorks at the rate set forth for agent downtime in the applicable Work Order. 
  
 3. Fees; Payment Terms. 
  
 (a) Fees. Client agrees to pay TransWorks for
its Services in connection with a Project the fees set forth on the Work Order for such Project (“Fees”). In the event that additional services are subsequently included as part of a particular Project or existing specifications are
modified, or services otherwise in excess of the Services are to be performed by TransWorks, TransWorks and Client shall agree upon additional or modified Fees, which agreement shall be set forth in writing as an addendum to the applicable Work
Order. 
  
 (b) Payment Terms.
TransWorks will, fifteen (15) days from the end of each calendar month, invoice for services provided during the previous month. Invoices shall be due and payable within fifteen (15) days of receipt. All undisputed TransWorks invoices are
immediately due and payable within fifteen (15) days of termination of this Agreement. All payments by Client to TransWorks shall be made by wire transfer to the Transworks bank account in India, as designated by Transworks from time to time.

  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 (c) Penalties for Late Payment. Any invoice not paid by Client during such fifteen (15) day period shall automatically accrue interest at the lesser of the maximum rate permitted under applicable law or
1% per month (12% annually) on the unpaid balance of such invoice, commencing on the 16th day after the date of such invoice. In addition, if any invoice shall not be paid in full by Client during such fifteen (15) day period or Client is otherwise
in default under this Agreement, TransWorks may, at its sole discretion, cease or suspend the performance of the Services (including, without limitation, the acceptance of telephone calls from third parties), withhold from Client all orders,
requests and instructions received from third parties, and permanently or temporarily cancel or terminate 800 telephone number service pertaining to the Services. 
  
 (e) Currency. All amounts payable to TransWorks by Client or to Client by TransWorks shall be in United States
currency, unless otherwise specifically provided for in the applicable Work Order. 
  
 (f) Set-Up Fees. Set-up fees and deposits must be paid prior to TransWorks’ Services being provided as outlined in the Work Order. A minimum monthly volume commitment fee, as set forth in the Work
Order, is charged per program for each calendar month or portion of a calendar month that a program is active. 
  
 4. Term. Subject to termination pursuant to Section 5, below: 
  
 (a) Initial Term. The “Term” of this Agreement shall begin on the date of this Agreement and end
three (3) years thereafter. 
  
 (b) Renewal Terms.
This Agreement shall automatically be renewed for successive twelve (12) month term unless either party gives the other sixty (60) days prior written notice of its intention to terminate this Agreement at the end of the then current Term.

  
 5. Termination. 
  
 (a) Events of Default. The following events shall constitute
events of default (“Events of Default”) under this Agreement: 
  
 (i) A failure by either party (Defaulting Party”) to perform one or more material obligations under this Agreement or any Work Order; 
  
 (ii) A breach by either party of a material representation, warranty, covenant or condition under this Agreement or any Work Order; or 
  
 (iii) A filing by other party under bankruptcy or insolvency laws.

  
 (b) Rights Upon Event of Default. Upon the
occurrence of an Event of Default, the other party (“Non-Defaulting Party”) may deliver written notice thereof to the Defaulting Party of its decision to terminate this Agreement or any one or more Projects. The Defaulting Party shall
thereafter have a period of thirty (30) days (except in the case of a breach of Section 3 (b) in which case such period of time shall be three (3) days) during which to cure such breach or, if such breach is not curable within the thirty (30) day
period, then to commence a cure, provided such cure shall be diligently pursued to a prompt conclusion. If such breach is not cured within such thirty (30) day (or three (3) day) period or such extended period, the Non-Defaulting Party shall
thereafter have the right to terminate this Agreement or one or more Projects as specified in its notice of default. 
  
  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 (c) Consequences of Termination for Default. In the event of termination of this Agreement, or one or more Projects pursuant to Section 5 (b) above, the Non-Defaulting party may pursue any remedy that
may be available, at law or in equity, with respect to such breach, subject, however, in all events to the limitations contained in Section 10. Regardless of whether TransWorks or Client is the Defaulting Party, upon a termination of the Agreement
or a Project, Client shall pay TransWorks for the Services through the date of termination. 
  
 (d) Termination by notice. Notwithstanding what is stated above, each party may terminate this agreement by giving the other party 90 days written notice. 
  
 (e) Termination Per Work Order. Client may terminate this
Agreement upon thirty (30) days’ advance written notice pursuant to Section 3.1 of the Work Order Attachment attached hereto. 
  
 6. Representations and Warranties. 
  
 (a) By TransWorks. TransWorks represents and warrants to Client as follows: 
  
 (i) TransWorks is duly organized, validly existing and in good standing as a corporation under the laws of India, has full
and adequate corporate power to own its property and conduct its business as now conducted, and is or will become duly licensed or qualified and in good standing in each jurisdiction where TransWorks will operate a facility that will be used in the
performance of Services on behalf of Client. 
  
 (ii) The
execution, delivery and performance of this Agreement by TransWorks and the performance of the transactions contemplated hereby have been duly and validly authorized by all necessary action, corporate or otherwise, on its part, and this Agreement
constitutes, and each Work Order will constitute, the valid, legal and binding obligation of TransWorks enforceable against it in accordance with its terms; 
  
 (iii) None of the execution, delivery nor performance of this Agreement will, with or without the giving of notice, the passage of time or both, result in
a violation or breach of any contract, agreement, instrument, understanding, order, judgment, decree, rule, regulation, law or any other restriction to which TransWorks is a party or pursuant to which TransWorks or is assets are subject or otherwise
bound; and 
  
 (iv) No consent, approval or other action by, or
notice to or filing with, any other person is required or necessary in connection with the execution, delivery and performance of this Agreement by TransWorks. 
  

(b) By Client. Client represents and warrants to TransWorks as follows: 
  
 (i) Client is, duly organized, validly existing and in good standing as a corporation under the laws of the State of
California, has full and adequate corporate power to own its property and conduct its business as now conducted, and is duly licensed or qualified and in good standing in each jurisdiction where TransWorks will be performing services on its behalf.

  
 (ii) The execution, delivery nor performance of this Agreement
by Client and the performance by Client of the transactions contemplated hereby have been duly and validly authorized by all necessary action, corporate or otherwise, on its part, and this Agreement constitutes, and each Work Order will constitute,
the valid, legal and binding obligation of Client enforceable against it in accordance with its terms; 
  
 (iii) Neither the execution, delivery nor performance of this Agreement will, with or without the giving of notice, the passage of time or both, result in
a violation or breach of any contract, agreement, instrument, understanding, order, judgment, decree, rule, regulation, law or any other restriction to which Client is a party or pursuant to which Client or its assets are subject or otherwise bound;
and 
  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 (iv) No consent, approval or other action by, or notice to or filing with, any other person is required or necessary in connection with the execution, delivery and performance of this Agreement by Client. 

 
 7. Confidentiality and Proprietary Rights. 
  
 (a) In connection with the Services, Client may provide TransWorks with
information, including names and telephone numbers, of its clientele and customers (“Customer Data”). Client shall retain all rights in and to any Customer Data provided by Client to TransWorks, as well as in and to any information
relating to Customer Data developed by TransWorks in the course of its performance of the Services. In addition, Client, in its sole discretion, may disclose to TransWorks information (e.g., marketing programs, strategies and sales) which is at the
time of disclosure and then summarized in writing and provided to the recipient in written form within thirty (30) days after such visual or oral disclosure. Client shall retain all rights in and to such proprietary information. TransWorks agrees to
maintain all of the foregoing information in confidence using the same standards of protection as it applies to its own confidential information and to refrain from disclosing such information to third parties without Client’s prior written
consent, unless (i) TransWorks is legally required to do so, (ii) such information is already known by TransWorks (other than by reason of disclosures made by Client prior to execution of this Agreement), or (iii) is legally obtained by TransWorks
from other sources, or (iv) such information is or becomes part of the public domain through no fault of TransWorks. 
  
 (b) TransWorks, in its sole discretion, may disclose to Client information (e.g., solicitation and surveying methods and techniques, manner of analyzing
data, training materials, troubleshooting techniques, processes, programs and formulas) that is proprietary to TransWorks. TransWorks shall retain all rights in and to such information, and Client agrees to maintain all such information in
confidence using the same standards of protection as it applies to its own confidential information and to refrain from disclosing such information to third parties without TransWorks’ prior written consent, unless (i) Client is legally
required to do so, (ii) such information is already known by Client, or (iii) is legally obtained from other sources, or (iv) such information is or becomes part of the public domain through no fault of Client. 
  
 (c) The parties acknowledge and agree that compliance with the understandings
and agreements set forth in this Section 7 is necessary to protect the business, good will and proprietary information of Client and TransWorks, and that a breach of such understandings and agreements will cause irreparable and continual damage for
which money damages may not be adequate. Consequently, Client and TransWorks agree, each with the other, that in the even either of them breaches of threatens to breach any of the understandings or agreements set forth herein, the other shall be
entitled to both: 
  
 (i) a temporary, preliminary or permanent
injunction, or other equitable relief, in order to prevent such harm or its continuation; and 
  
 (ii) subject to Section 10, money damages insofar as they can be determined. 
  
 (d) All proprietary information covered by this Section 7 remains the property of the disclosing party and no license or other rights in such proprietary
information other than the right to use in the performance of their obligations hereunder are granted hereby. Both parties agree to return all such proprietary information regardless of the media in which it is stored, including, but not limited to,
records released to either party for marketing and distribution services, immediately upon either party’s written request and in the case of termination or expiration of this Agreement, within thirty (30) days of such event; provided, however,
that if retention of any such returned information or materials is deemed by TransWorks to be necessary or desirable to enable TransWorks to perform any of the Services provided for herein, then, upon written notice to Client, TransWorks shall be
relieved of any obligation to perform such Service following the return of such information or materials. Each party is responsible for any costs associated with the return of their respective proprietary information. Such proprietary information
shall continue to be confidential for a period of five (5) years after termination or expiration of the Agreement. 
  
 8. Non-Solicitation. During the Term of this Agreement and for a period of two (2) years thereafter, neither TransWorks no Client
will solicit, hire or retain, or cause any third party to solicit, hire or retain, any employee of the other as an employee, consultant or in any other capacity for any purpose. 
  
 9. Indemnification. 
  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 (a)     Reciprocal Obligation to Indemnify.    Subject to Section 10, each party (“Indemnifying Party”) shall indemnify, defend and hold the other party and its
officers, directors, employees, agents, shareholders, partners, affiliates, representatives and agents (collectively, “Indemnified Parties”) harmless from and against any and all claims, actions, causes of action, lawsuits, damages,
liabilities, obligations, costs and expenses (including court costs and reasonable attorneys’ fees) (collectively, “Losses) incurred by, or imposed or asserted against, the Indemnified Parties as a result of the Indemnifying Party’s
failure to perform or Improper performance of this Agreement or under any Work Order. 
  
 (b)    TransWorks’ Obligation to Indemnify.    In addition, subject to Section 10, TransWorks (as the Indemnifying Party shall indemnify, defend and hold the
Indemnified Parties harmless from and against any Losses incurred by, or imposed or asserted against, the Indemnified Parties in connection with any action taken by Client at the request or upon the instructions of TransWorks. 
  
 (c)    Client’s Obligation to
Indemnify.    In addition, subject to Section 10, below, Client (as the Indemnifying Party) shall indemnify, defend and hold the Indemnified Parties harmless from and against any Losses incurred by, or imposed or asserted
against, the Indemnified Parties in connection with (i) Client’s failure to provide products or services to customer, (ii) any defect or deficiency in any products or services provided by Client to customers, (iii) any “script” or
other written or oral presentations furnished by Client to TransWorks or approved by Client for use by TransWorks and (iv) any action taken by TransWorks at the request or upon the instructions of Client. 
  
 10.    Limitation of
Liability.    Notwithstanding anything to the contrary contained herein, neither TransWorks nor Client shall have any liability to the other party hereto or to an Indemnified Party for any of the following: 
  
 (a)    Any Loss resulting from any failure or delay in
performance if such failure or delay is caused in whole or in part by an act of God, civil disturbance, court order, labor dispute, fire, system failure or other cause beyond its reasonable control including, without limitation, failures or
fluctuations in electrical power, heat, light, telecommunication lines or telephones; or 
  
 (b)    Special, indirect, incidental or consequential damages, including, without limitation, damages for lost revenues or lost opportunities, even if such damages were foreseeable or resulted from
a breach of this Agreement or any Work Order; or 
  
 (c)    Any Loss arising as a result of incorrect, inaccurate or incomplete information furnished to TransWorks by or on behalf of Client or in connection with any “script” or other written or oral presentations
furnished by Client to TransWorks or approved by Client for use by TransWorks; or 
  
 (d)    Damages for breach of this Agreement in excess of the amounts paid/payable by Client to TransWorks for the Services rendered by TransWorks in the immediately preceding 3 calendar months or

  
 (e)    Damages for injuries to persons or
property in excess of the insurance coverages required to be maintained by TransWorks under the terms of this Agreement. 
  
 Client hereby acknowledges that occasional short-term interruptions of service may occur from time to time by virtue of matters beyond of the control of
TransWorks, including, without limitation, problems with telecommunication lines or telephones, and that such short-term interruptions of service shall in no event be a cause for any liability or claim against TransWorks, nor shall any such occasion
render TransWorks in breach of this Agreement or of any Work Order. 
  
 11.    Compliance with Laws.    TransWorks shall perform the Services in compliance with all applicable federal, state and local laws, and TransWorks shall have no obligation to perform any
services to the extent that such performance would violate any applicable law. Client shall be responsible for advising TransWorks in writing of any and all licenses, permits and approvals that are specifically related to Client’s business or
services that TransWorks may be required to obtain form governmental agencies and authorities in order for TransWorks to perform the Service. 
  

 CONFIDENTIAL & PROPRIETARY 

  
 SERVICES AGREEMENT

 WORK ORDER ATTACHMENT 
  
 12. Publicity and References. Each party shall submit to the other party for its review all press releases, advertising, written
sales promotion materials and other publicity matters relating to this Agreement in which the other party’s name or mark is mentioned. The recipient party shall provide comments to the requesting party within three (3) business days of receipt
and the requesting party may issue the press release or other materials thereafter if it incorporates the comments from the recipient party. 
  
 Notwithstanding the foregoing, either party may, without the prior review or permission of the other party, include the other party’s name and a
factual description of the work performed under this Agreement on employee bulletin boards, in its list of references and in the experience section of proposals to third parties, in internal business planning documents, in its annual report to
shareholders, in news stories or articles about it and whenever required by reason of legal, accounting or regulatory requirements. 
  
 13. Relationship of the Parties. The parties are and shall be, with respect to the subject matter of this Agreement, independent contractors
of one another, and nothing in this Agreement shall be deemed to create an agency, partnership, employment or joint venture relationship between the parties. 
  
 14. General Provisions. 
  
 (a) Entire Agreement; Amendments. This Agreement sets forth the entire understanding of the parties hereto and supersedes all prior oral and
written agreements between the parties relative to the subject matter hereof and merges all prior and contemporaneous discussions between them. The work Orders will set forth the entire understanding of the parties with respect to the Project to
which each relates. To the extent the terms of any Work Order are inconsistent with the terms of this Agreement, the terms of the Work Order shall prevail. Neither party shall be bound by any condition, representation, warranty, covenant or
provision other than as expressly stated in or contemplated by this Agreement or a Work Order unless hereafter set forth in a written instrument executed by such party. The parties to this Agreement may, by mutual written consent executed by them,
amend, modify or supplement this Agreement or a Work Order. 
  
 (b) Waivers. The terms, covenants, representations and warranties of this Agreement or any Work Order may be waived only by a written instrument executed by the party waiving compliance. The failure of either party at any time
to require performance of any provision hereof shall, in no manner, affect the right at a later date to enforce the same. No waiver by either party of any breach of any term, covenant, representation or warranty contained in this Agreement or in a
Work Order, whether by conduct or otherwise, in any one or more instances, shall be deemed to be construed as a further or continuing waiver of any such breach or the breach of any other term, covenant representation or warranty of this Agreement or
the Work Order. 
  
 (c) Assignment. This Agreement
may not be assigned by either party without the prior written consent of the other party; provided however, (i) either party may assign this its rights and obligations under a Work Order to an affiliated entity, and (ii) each party may assign
its rights and delegate its duties hereunder to any other person, firm, or entity that acquires all or substantially all of the assets of the assigning party in any one transaction or a series of related transactions (regardless whether such
assignment occurs as part of an asset sale, a merger, or other similar reorganization transaction). For purposes of this Agreement, an “affiliated entity” is one that is a parent or subsidiary corporation or under the common control or
ownership of or is controlled or owned by a party to this Agreement. In the event of an assignment, the assigning party shall remain primarily liable for the performance and obligations of the assignee. 
  
 (d) Binding Effect. This Agreement shall be binding upon and
inure to the benefit of the parties hereto and their respective successors and assigns, subject to the provisions in Section 15 (c) above. 
  
 (e) Severability. In the event that any one or more of the provisions contained in this Agreement shall for any reason be held to be
invalid, illegal or unenforceable in any respect, such invalidity, illegality or enforceability shall not affect any other provisions of this Agreement, but this Agreement shall be construed as if such invalid, illegal or unenforceable provision had
never been contained herein. Further, in the event that any provision of this Agreement shall be held to be invalid illegal or unenforceable by virtue of its scope or period of time, but may be made enforceable by a limitation thereof, such
provision shall be deemed to be amended to the minimum extent necessary to render it valid, legal and enforceable. 
  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 (f) Counterparts. This Agreement and any Work Order may be executed in any number of counterparts, and each counterpart shall constitute an original instrument, but all such separate counterparts shall
constitute one and the same agreement. 
  
 (g)
Notices. All notices required or permitted hereunder shall be in writing and shall be deemed to be delivered and received (i) on the date on which personally delivered, or (ii) on the date on which transmitted by facsimile or other
similar means generating a receipt confirming a successful transmission, or (iii) on the second business day after the date on which deposited with a nationally recognized courier service with international delivery (e.g., UPS, Federal
Express, or DHL), freight pre-paid or billed the sending party, addressed to the party for whom intended at the address or facsimile number (as the case may be) set forth below, or such other address or facsimile number, notice of which is given in
a manner permitted by this Section 14(g): 
  

							
	 To TransWorks:
	 	TransWorks Information Services	 	To Client:	 	CallWave, Inc.
	 	 	        Private Limited	 	 	 	ATTN: Mr. David Trandal
	 	 	Teritex Building	 	 	 	136 W. Canon Perdido
	 	 	Saki Vihar Road	 	 	 	Santa Barbara, California 93101
	 	 	Mumbai 400 072	 	 	 	Facsimile No.: (805) 690-4202
	 	 	India	 	 	 	 
	 	 	Attn: Jagdish Moorjani	 	With a copy to:	 	CallWave, Inc.
	 	 	Facsimile No.: +91-22-8572517	 	 	 	ATTN: Mr. Pete Strand
	 	 	 	 	 	 	136 W. Canon Perdido
	 With a copy to:
	 	TransWorks, Inc.	 	 	 	Santa Barbara, California 93101
	 	 	1250 Oakmead Pkwy: Suite 210	 	 	 	Facsimile No.: (805) 690-4282
	 	 	Sunnyvale, CA 94085	 	 	 	 
	 	 	Attn: Anis Saif	 	With a copy to:	 	Michael E. Pfau, Esq.
	 	 	Facsimile No.: (408) 730 2650	 	 	 	Reicker, Pfau, Pyle, McRoy & Herman LLP
	 	 	 	 	 	 	1421 State Street, Suite A
	 And a copy to:
	 	11635 Arbor Street; Ste 110	 	 	 	Santa Barbara, California 93101
	 	 	Omaha, NE 68114	 	 	 	Facsimile No.: (805) 966-3320
	 	 	Attn: Joseph Duryea	 	 	 	 
	 	 	Facsimile No.: (402) 778 9877	 	 	 	 

  
 (h) Governing
Law. If any dispute arises in connection with this Agreement and all of the parties’ respective rights and obligations in connection, the party raising the dispute will first give written notice to the other party about the subject
matter of the dispute. The parties will then try and resolve the dispute through friendly conciliation. In case the dispute is not resolved to the satisfaction of both parties within 30 days of the other party receiving notice of the dispute, then
such dispute shall be resolved by binding arbitration before one arbitrator in San Francisco, California, under the then-applicable rules of the American Arbitration Association. Furthermore, the laws of the State of California (excluding conflicts
rules) shall govern this agreement and all disputes hereunder, and each party hereby consents to the jurisdiction of the courts of the State of California for purposes of all actions and proceedings arising hereunder, and further agrees that notice
of the initiation of initiation of such arbitration proceeding (and all actions commenced and all pleadings filed in connection therewith and all other actions hereunder) may be served in the same manner in which notices may be delivered under
Section 14(g), above. 
  
 (f) Survival of Provision.
The obligations set forth in Sections 3, 5 (b), 7, 8, and 9 of this Agreement that contemplate performance after the expiration or termination of this Agreement shall survive the expiration or termination of this Agreement. Termination or expiration
of this Agreement shall not limit or impair the liability of either party to the other for or in respect to any breach of this Agreement prior to its termination or expiration, or any other liability arising out of or relating to the parties’
obligations under this Agreement. 
  
 (j) Force
Majeure: 
  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 “Force Majeure” shall include all acts or events beyond the control of the parties, such as but not limited to, strikes, lockouts, labor disturbances, accidents to equipments, policies or restrictions of
governments including restrictions on export, import, foreign remittances or other licenses, floods, earthquakes, fire or other catastrophes, war, substantial attacks upon communications, transportation or other commercial or governmental assets of
either the United States or India which are in the nature of acts or war and materially interfere with the ability of a party hereto to perform its obligations hereunder, riots, weather conditions, external communication line failures, or civil
disturbances, or any other contingency whatsoever beyond the control of either party, existing on or after the effective date of this Agreement which prevents totally or partially the fulfillment of the obligations of either party. 
  
 A party affected by an event of Force Majeure shall be released without any
liability on its part from the performance of its obligations under this Agreement, but only to the extent and only to for the period that its performance of such obligations is prevented by the circumstances of Force Majeure and provided that such
party shall have given notice to the other party. Such notice shall include a description of the nature of the event of Force Majeure shall promptly notify the other party of the termination of the event. The period of Force Majeure shall be deemed
to commence on the date that the event of Force Majeure first occurs and shall be deemed to continue during the times and to the extent that its performance of its obligations hereunder is prevented by the circumstances of Force Majeure. 

 
 During the period that the performance by one of the parties of its
obligations under this agreement has been suspended by an event of Force Majeure, the other party may likewise suspend the performance of all or part of its obligations under this Agreement. 
  
 IN WITNESS WHEREOF, Client and TransWorks have caused this Agreement to be executed as of the
date first written above by their respective officers thereunto duly authorized. 
  

					
		
	 TRANSWORKS
	 	CALLWAVE, INC
			
	 By:                                      
                      
	 	 By:
	 	 /s/ David S. Trandall

			
	 Title:                                     
                    
	 	 Title:
	 	 Vice President

			
	 Date:                                     
                    
	 	 Date:
	 	 11/9/01

  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
 This attachment, made as of this October 25, 2001 by and between TransWorks (“TransWorks”) and CallWave, Inc. (“CLIENT”), is attached to that certain Services Agreement by and between TransWorks
and CLIENT dated as of October 24, 2001, (“Agreement”). 
  

	1.	 	All of the terms and conditions of the Agreement are incorporated herein by this reference. 

  

	2.	 	Description of Services 

  
 2.1 CLIENT has requested that TransWorks provide services in accordance with the terms set forth herein and in the Agreement. The Services to be provided hereunder relate
to order management services, customer services support, and e-mail (“the Services”). TransWorks will interface CLIENT’s web based internal systems/database with TransWorks’ internal systems. CLIENT shall be responsible for
providing TransWorks all required third party licenses necessary for TransWorks to access and/or use its internal systems/database. 
  

	3.	 	Service Objectives 

  
 3.1 The following service objectives shall be considered a performance tool used to evaluate the services. Should TransWorks fail to meet these objectives for thirty (30) consecutive days. CLIENT may provide
TransWorks with thirty-(30) days notice of termination. Termination under this section shall be CLIENT’s sole remedy for failing to meet the service objectives. 
 Objectives: [*] 
 Other
service levels can be negotiated on a case-by-case basis, however pricing would need to be reviewed. 
  
 After first 90-days of the Full Program launch, TransWorks and CallWave will mutually determine the Key Customer-Related Processes (KCRPs) performance
metrics including accuracy rate on sampled responses, minimum email responses rates per FTE per shift, invalid escalation rates etc. Once the KCRPs are defined, TransWorks performance will be reviewed against deliverables on each of these defined
KCRPs. If CLIENT and TransWorks cannot mutually agree upon a set of KCRPs CLIENT may provide TransWorks with thirty-(30) days notice of termination. 
  
 3.2 Any additional Objectives shall be determined per program/campaign as mutually agreed upon by the parties. 
  

	4.	 	TransWorks Staffing: 

  
 4.1 CLIENT acknowledges that its instructions will be used by TransWorks to determine staffing levels. However, TransWorks shall have the flexibility to manage intra day staffing to meet the desired service levels.

  
 4.2 TransWorks and CLIENT will work together during system outages and to the
extent possible employ manual solutions to minimize the impact on CLIENT and its customers. If CLIENT provided systems or other third party systems, beyond the control of TransWorks are rendered inoperable due to equipment or software failure,
CLIENT shall be responsible to reimburse TransWorks at a rate set forth for Agent Downtime in the applicable Service Fee and Responsibilities Attachment. If TransWorks provided systems are rendered inoperable, CLIENT shall not be responsible to
reimburse TransWorks for Agent downtime. TransWorks will do its best to minimize the cost of any system outage by striving to send Agents home or move Agents to other business until systems can be restored. 
  

	5.	 	Miscellaneous: 

  
 5.1 The content and format of all documents, templates and correspondence routinely sent by TransWorks on behalf of CLIENT customers shall be pre- approved by CLIENT. 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  

											
	Service/TransWorks Responsibilities	 	 	  	TransWorks Fee	  	 	  	CLIENT Responsibilities
					
	A) Set-Up Fees & Seposits	 	 	  	Payable Upon Execution of Contract	  	 	  	 
						
	 Set-Up Fee
	 	 	  	[*]	 	 	  	 	  	 
						
	 Deposits (Refundable upon
termination of contract, provided outstanding invoices have been paid)
	 	 	  	Waived	 	 	  	 	  	 
						
	 B) Program Management Fee
 C) Web
Support
  
 E-mail Support (24 hours a day, 7 days a week, 365 days a
year)
 Service Level—24 hour turnaround
	 	 	  	 	 	 	  	 	  	 
				
	 	 	 	  	 No. of FTE positions
  
 5-15
 16-30
 31 and above
	 	Pricing
($ per FTE/hour)
[*]
[*]
[*]
					
	 	 	 	  	 FTE shall mean Full-time Equivalent Agent i.e. an agent working for 7.5 working hours (excluding breaks) per day for 22 days of the month
i.e 165 hours/month
  
 The above pricing includes:
 —  Supervisor:CSR ratio of 1:10
 —  QC Executive:CSR ratio of 1:15
 —  Agent desktops with standard desktop software loaded
 —  Uninterruptible Power Supply (UPS backup for all critical loads
 —  Attrition training costs
	  	 	  	 
					
	Minimum Monthly Staffing Commitment	 	 	  	 Minimum of 5 FTE’s providing customer support at the start of the relationship.
  
 The minimum FTE position will increase to ten (10) after 120 days of the Full Program launch
unless under extraordinary circumstances which will prevent CallWave to increase the team size to ten.
	  	 	  	 

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
     D) Administrative: 
  

					
	 IT Services (including but not limited to, custom reporting beyond initial setup and/or standard activity reporting options, data imports,
specialized data transfers, research, design, development or programming involved with CLIENT requested changes or additions, call guide updates, telecommunications programming, prompt changes, custom fax cover pages (CLIENT to supply artwork),
additional fax documents, etc.)
 TransWorks will provide CLIENT with an estimate of amount of time necessary to complete each service
requested by CLIENT subject to CLIENT approval. The estimate will not be applicable should CLIENT change the Scope of Work prior to project completion.
	 	 Billable at [*]
 (on a case-by-case basis and with a
prior approval from Client)
	 	 
			
	Agent Downtime	 	Billable at Training rates (see below)	 	 
	 TransWorks agents may depend upon voice communications, data communications, or computer systems/software provided by CLIENT, (i) directly, or (ii) via a CLIENT
contracted third party, or (iii) via the internet and said communications may be necessary to the provision of Services. If said communications are rendered inoperable, regardless of the cause, and result in idle TransWorks agents, Agent Downtime
shall apply.
	 	 	 	 
			
	 Training (includes client/product training provided by CLIENT or by TransWorks)
  
 TransWorks will provide an estimate of training time necessary for each
campaign/program requested by CLIENT subject to CLIENT approval. Such estimate will be adjusted should the scope of training charge.
	 	 Billable [*]
  
  
 * FTE shall mean Full-time Equivalent Agent, i.e. an agent working for 7.5 working hours per
day for 22 days of the month
	 	Provide training to TransWorks Associates or provide appropriate training information or documentation covering specifics of the product and details of the campaign/program for TransWorks to
provide training to its employees. Client will train TransWorks Associates through remote audio-conferencing.

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 CONFIDENTIAL & PROPRIETARY 

 SERVICES AGREEMENT 
 WORK ORDER ATTACHMENT 
  
  

 CONFIDENTIAL & PROPRIETARYPrepared by R.R. Donnelley Financial -- SS7 Direct Service Agreement dated December 17, 2003

 Exhibit 10.27 
  
 SS7 DIRECT SERVICE AGREEMENT 
  

THIS SS7 DIRECT SERVICE AGREEMENT (this “Agreement”) is made and entered into as of the 17th day of December, 2003 (the “Effective Date”) by and between MCI WORLDCOM Network Services Inc., a Delaware corporation
(“MCI”) and Liberty Telecom, LLC, a Delaware Limited Liability company (“Customer”). The signatories to this Agreement individually are referred to as a “Party” and collectively are referred to as
the “Parties.” 
  
 RECITALS 
  
 WHEREAS, MCI is in the business of providing telecommunications services;

  
 WHEREAS, Customer desires to obtain from MCI the SS7 DIRECT
Service described herein; 
  
 WHEREAS, MCI and Customer wish to
set forth in this Agreement the exclusive terms and conditions under which MCI Customer will provide the SS7 DIRECT Service to Customer. 
  
 NOW, THEREFORE, in consideration of the mutual covenants and agreements in this Agreement, the Parties agree as follows: 
  
 1. Service. During the Service Term of the Agreement, MCI will
provide “SS7 DIRECT Service” which is Signaling System 7 (“SS7”) signaling between Customer’s SS7 network and MCI’s SS7 network. SS7 DIRECT Service supports signaling for dedicated long distance traffic
between switches and/or Signaling Transport Points (“STPs”) owned and operated (or leased and operated) by Customer and its Parent Company (“Customer Locations”) and MCI’s signaling network. Customer’s
ability to receive and use SS7 DIRECT Service shall be based on MCI’s interconnection availability as determined by the successful installation and testing of MCI’s links. MCI, at its sole discretion, reserves the right to deny SS7 DIRECT
Service to any requested Customer location. 
  
 2. Technical
Requirements. Customer’s network shall conform in all material respects to MCI SS7 Network Interface specifications for interexchange carriers specifications #005-0050-01, D-ES revision 1.1, July 16, 1990 and Bellcore specification TR
394. Any changes in Customer’s switch or STP hardware or software must be compatible with the Bellcore TR 394 SS7 network technical specifications, and MCI must be given sufficient advance written, notice thereof to provide MCI reasonable time
to adjust its own facilities and services to correspond to such change; provided that such notice shall at no time be less than five (5) business days prior to the effective date of such change. 
  
 3. Interconnection and Testing. 
  
 (i) SS7 DIRECT Service will support all long distance
originating or terminating traffic on dedicated facilities from or to Customer Locations, utilizing point codes (“Point Codes”) owned or leased and operated by Customer. Customer hereby represents that all 

  

 1 

 
point codes to be provided to MCI will be owned or leased and operated by Customer. Upon execution of this Attachment, Customer will provide MCI with a list
of cities, CLLIs and Point Codes owned or leased and operated by Customer to be connected into the MCI network which list may be updated from time to time upon notice to MCI as Customer adds switches to its network. MCI reserves the right to review
the Point Codes to ensure they belong to Customer. 
  
 (ii) Customer understands and agrees that SS7 DIRECT Service shall not be used to support signaling for local traffic and MCI will not support TCAP messages. 
  
 (iii) MCI only provides SS7 DIRECT Service to Customer’s Location(s). Customer acknowledges and agrees
that the following activities are prohibited (i) the resell of SS7 DIRECT Service, (ii) arrangements where STP’s and/or switches that are not owned and operated (or leased and operated) by Customer and its Parent Company pass SS7 messages to
MCI’s signaling network and (iii) Customer shall signal only [*] 
  
 (iv) MCI retains the right to immediately terminate Customer’s SS7 DIRECT Service for failure to comply with this Section 3. 
  
 4. Operation and Maintenance. MCI will operate and maintain each MCI STP seven (7) days per week, twenty-four
(24) hours per day. In the event of an outage of an MCI STP, MCI will respond in accordance with MCI’s policies and practices in effect at the time of the outage, as determined by the MCI location affected by any such outage. In the event of
any interruption of SS7 DIRECT Service, MCI. shall, upon the earlier of (i) MCI becoming aware of such interruption, or (ii) delivery of notice thereof by Customer, immediately commence and diligently pursue the restoration of SS7 DIRECT Service in
compliance with priorities established under federal laws and regulations. Customer agrees to cooperate with MCI in all restoration efforts. 
  
 5. Exchange of Technical Data: Forecasts. Customer and MCI shall exchange all necessary Point Code and other technical information as is
necessary to establish and maintain the SS7 DIRECT Service. Additionally, within thirty (30) days following the execution of this Attachment, Customer will provide MCI with a forecast of Customer’s anticipated long distance traffic and
link/port requirements for SS7 DIRECT Service for the first six (6) months of Customer’s use of SS7 DIRECT Service (the “6-Month Forecast”). Customer shall review and update the 6-Month Forecast on a regular basis, but no later than
six months following the issuance of the preceding 6-Month Forecast. Customer shall immediately notify MCI if Customer has reason to believe Customer’s link/port requirement or anticipated signaling will materially change. MCI shall not be
responsible for service interruption, degradation in the quality or the service or any other service defect that may result from Customer exceeding the forecast levels, failing to provide a complete or timely forecast, or failing to provide MCI with
advance notice of a material change to the projections contained in Customer’s 6-Month Forecast(s). 
  

	[*]	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 2 

 6. Interconnect Circuits. 
  
 (i) If (a) Customer uses a switch for SS7 signaling, MCI shall install a minimum of two (2) 56kbps Digital
Data Service (DDS) circuits connecting MCI’s STPs and Customer’s location(s), as specified by Customer (“Links”), and (b) Customer uses STPs for SS7 signaling, MCI shall install a minimum of four (4) 56kbps Digital Data Service
(DDS) circuits connecting MCI’s STPs and Customer’s locations, as specified by Customer (“Links”). Customer shall utilize MCI’s 56kbps DDS circuits from MCI’s STPs to MCI’s POPs. Local access between
Customer’s locations and MCI’s POPs shall be ordered on a DS-1 circuit. The other channels of the DS-1 may be used for other services provided by MCI. MCI will provide two-way link diversity if Customer uses a switch for SS7 signaling (and
three-way link diversity if Customer uses STPs for SS7 signaling) throughout the MCI signaling network (including local access) where such diversity is commercially reasonably possible. Customer shall reimburse MCI for all additional charges
incurred by MCI from a LEC or third party access provider to meet such diversity requirements. Any exceptions to tin’s requirement must be prior approved by MCI’s SS7 Engineering Department. 
  
 (ii) In the event Customer orders its own local access for
SS7 DIRECT Service, the local access must meet all of MCI’s requirements for entrance and diversity into MCI’s SS7 network. Further, in such case, Customer is responsible for maintaining its own local access and MCI will have no liability
in connection therewith, MCI will not contact the local access provider directly, however, upon request, MCI agrees to assist the local access provider in testing and restoring local access. 
  
 7. SS7 DIRECT Service Charges. 
  
 (i) Customer agrees to pay MCI the following charges for SS7
DIRECT Service provided by MCI hereunder: 
  
 (a) Monthly recurring interexchange
service charge for circuit between MCI’s POP and the designated customer location based on the V&H miles as shown below: 
  

			
	 V&H Miles

	  	 Rate

	 [*]
	  	 [*]

  
 (b) STP connection charge: [*] per
link 
  
 (c) In the event Customer orders its own DS-1 local access loops, MCI
will charge and Customer agrees to pay an entrance facility charge (based on NPA-NXX of customer’s applicable location) to cover the facility between the LEC end office and the MCI POP that is leased by MCI. 
  
 (ii) All charges are exclusive of applicable taxes, tax-like
charges, and tax-related surcharges, which Customer agrees to pay. If Customer provides MCI with a duly authorized exemption certificate, MCI will exempt Customer in accordance with law, effective 
  

	[*]	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  

 3 

 
on the date MCI receives the exemption certificate. Taxes based on MCI’s net income will be MCI’s sole responsibility. If Customer does not give
written notice to MCI of a dispute with respect to the application of taxes within 6 months of the date of the invoice, the invoice will be deemed to be correct and binding on Customer for all purposes. 
  
 (iii) Customer agrees to pay MCI for the SS7 DIRECT Service
within thirty (30) days of invoice date. All payments must be made in U.S. Dollars, unless otherwise specified in the invoice. Payments must be made at the address designated on the invoice or other such place as MCI may designate. Amounts not paid
on or before thirty (30) days from invoice date will be considered past due, and Customer agrees to pay a late payment charge equal to the lesser of: (a) one and one-half percent (1.5%) per month, compounded; or (b) the maximum amount allowed by
applicable law, as applied against the past due amounts. Failure to remit payment within thirty (30) days of invoice date may result in interruption or cancellation of the SS7 DIRECT Service. At any time, MCI may request, and Customer will furnish
within ten (10) days of such request, a bond or other form of security deposit to assure payment. Failure to provide such assurance may result in interruption of the SS7 DIRECT Service. Customer will be liable for the payment of all fees and
expenses, including attorney’s fees, reasonably incurred in collecting, or attempting to collect, any charges owed hereunder. 
  
 8. Term. The term of this Agreement shall commence as of the Effective Date and shall continue for an initial period of one year (the
“Term”) unless terminated earlier as provided in this Agreement. Upon expiration of the Term, this Agreement shall continue on a month to month basis until terminated by either Party upon thirty (30) days advance written notice to
the other. 
  
 9. System Maintenance. Regular System
Maintenance shall be performed by MCI, at MCI’s sole cost and expense, and ordinarily will not result in service interruption. However, if system maintenance requires the interruption of service, MCI will perform such maintenance only during
non-peak hours, to the greatest extent possible. Except in emergencies, MCI shall provide Customer ten (10) days written notice before performing any system maintenance. 
  
 10. Indemnification/Limitation of Liability/Disclaimer of Warranties. 
  
 (i) Customer shall indemnify, defend (by counsel reasonably
acceptable to MCI) and hold MCI harmless from and against any and all loss, liability, damage and expense (including reasonable attorneys’ fees, which shall include the allocable costs of in-house counsel) arising out of any demand, claim, suit
or judgment for damages (collectively, “Losses”) to any property or bodily injury to or death of any persons to the extent such Losses arise out of or are in any way related to any act or omission of Customer, it employees or agents.

  
 (ii) MCI shall indemnify, defend (by counsel
reasonably acceptable to Customer) and hold Customer harmless from and against any and all loss, liability, damage and expense (including reasonable attorneys’ fees, which shall include the allocable costs of in-house counsel) arising out of
any demand, claim, suit or judgment for damages (collectively, “Losses”) to any property or bodily injury to or death of any persons to the extent such Losses arise out of or are in any way related to any act or omission of MCI, it
employees or agents. 
  

 4 

 (iii) If any claim arises to which the provisions of this Section may be applicable, the
Party against whom such claim is made shall notify the other Party immediately upon learning of such claim. Such other Party, at its option, may settle or compromise such claim or retain counsel and control and prosecute the defense of the claim. In
no event shall the Party against whom the claim is asserted have the right to pay, settle or otherwise compromise such claim without the prior written consent of the Party who may be obligated for such indemnity, and the Parties agree that they will
not unreasonably withhold their consent to such payment, settlement or compromise. 
  
 (iv) If any claim arises to which the provisions of this Section, then each Party agrees that it will provide the other all reasonable aid
and cooperation, in the conduct of the defense and/or settlement or compromise of such claim. 
  
 (v) NEITHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, SPECIAL, INCIDENTAL OR PUNITIVE DAMAGES,
INCLUDING WITHOUT LIMITATION LOSS OF USE OR LOST BUSINESS, REVENUE, PROFITS, OR GOODWILL, ARISING IN CONNECTION WITH THIS AGREEMENT, UNDER ANY THEORY OF TORT, CONTRACT, INDEMNITY, WARRANTY, STRICT LIABILITY OR NEGLIGENCE, EVEN IF THE PARTY KNEW OR
SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. 
  
 (vi) THE TOTAL LIABILITY OF MCI TO CUSTOMER IN CONNECTION WITH THIS AGREEMENT, FOR ANY AND ALL CAUSES OF ACTIONS AND CLAIMS, INCLUDING, WITHOUT LIMITATION, BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT LIABILITY,
MISREPRESENTATION AND OTHER TORTS, SHALL BE LIMITED TO THE LESSER OF: (A) DIRECT DAMAGES PROVEN BY CUSTOMER; OR (B) THE AMOUNT PAID BY CUSTOMER TO MCI UNDER THIS AGREEMENT FOR THE ONE (1) MONTH PERIOD PRIOR TO ACCRUAL OF THE MOST RECENT CAUSE OF
ACTION. NOTHING IN THIS SECTION SHALL LIMIT MCI’S LIABILITY: (A) IN TORT FOR ITS WILLFUL OR INTENTIONAL MISCONDUCT; OR (B) FOR BODILY INJURY OR DEATH PROXIMATELY CAUSED BY MCI’S NEGLIGENCE; OR (C) LOSS OR DAMAGE TO REAL PROPERTY OR
TANGIBLE PERSONAL PROPERTY PROXIMATELY CAUSED BY MCI’S NEGLIGENCE. 
  
 (vii) EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, MCI MAKES NO WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY MCI SERVICES, RELATED PRODUCTS, EQUIPMENT, SOFTWARE OR DOCUMENTATION. MCI SPECIFICALLY DISCLAIMS ANY AND
ALL IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR TITLE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. 
  

 5 

 11. Default/Termination. 
  
 (i) Either party may terminate this Agreement for Cause. As to payment of invoices, “Cause” shall
mean the Customer’s failure to pay any invoice within thirty (30) days after the date of the invoice. For all other matters, “Cause” shall mean the occurrence of breach of any material provision of this Agreement by either party
provided that notice of such breach has been given to the breaching party and the breach has not been cured with thirty (30) days after the delivery of such notice. 
  
 (ii) In addition to the foregoing, MCI may terminate this Agreement immediately upon notice to Customer if:
(a) Customer fails, after MCI’s request, to provide a bond or security deposit; (b) Customer provides false information to MCI regarding the Customer’s identity or creditworthiness; or (c) interruption of service is necessary to prevent or
protect against fraud or otherwise protect MCI’s personnel, facilities or services. 
  
 12. Notices. 
  
 (i) Except as otherwise expressly provided in this Agreement, all notices and communications concerning this Agreement shall be in writing and shall be addressed to: 
  

			
	 Customer:
	  	 David Trandal
 Liberty Telecom c/o CallWave

136 W. Canon Perdido Street
 Santa Barbara, California
93101

		
	 With a copy to:
	  	 Pete Strand
 CallWave
 136 W. Canon Perdido Street
 Santa Barbara, California
93101

		
	 MCI:
	  	 MCI WORLDCOM Network Services, Inc.
 Director -
National Carrier Policy and Planning
 22001 Loudoun County Parkway
 Ashbum, Virginia 20147

		
	 With a copy to:
	  	 MCI WORLDCOM Network Services, Inc.
 Managing Attorney
– Real Estate and Network Facilities
 5055 North Point Parkway
 Alpharetta, Georgia 30022

  
 or at such other address as may be
designated in writing to the other Party. 
  
 (b) Notices shall be
sent by registered or certified U.S. Mail, postage prepaid, or by commercial overnight delivery service, or by facsimile, and shall be deemed delivered to addressee on the date of return receipt acknowledgment (in the case of notices sent via U.S.
Mail) or on the next day after the date the notice was sent (in the case of notices sent by either 

  

 6 

 
overnight delivery service or by facsimile); provided, however, that on receipt of a returned notice marked “unclaimed,” the sending
Party shall make reasonable effort to contact and notify the other Party by telephone. Notwithstanding the aforementioned, the original of the facsimile notice must be sent by overnight delivery service for the delivery of facsimile notice to be
deemed effected. 
  
 13. Force Majeure. Should the
performance of any act required by this Agreement, other than the payment of money, be prevented or delayed by reason of an act of God; strike; lockout; labor troubles; water; the elements; fire; flood; adverse weather conditions or other major
environmental disturbance; power surges or failure; material shortage or unavailability; act of military authority; government ordinance, law, rule, regulation, or restrictions, inability to obtain necessary License, permit, or right; or any other
cause beyond the control of the party required to perform the act; then the time for performance will be extended for a period equivalent to the period of delay and performance of the act during the period of delay will be excused. Provided,
however, if a force majeure event is not remedied within ninety (90) days, either party may, without liability and as its sole and exclusive remedy, terminate the affected Colocate Schedule. 
  
 14. Representations and Warranties. Each Party warrants and
represents with respect to itself that; 
  
 (i)
it is a business entity duly organized, validly existing and in good standing under the laws of the state of in which it was incorporated; 
  
 (ii) it has full power and authority to enter into and perform this Agreement in accordance with its terms, and the person signing this
Agreement on behalf of each Party has been properly authorized and empowered to enter into this Agreement; 
  
 (iii) this Agreement will not conflict with, result in a breach of, or constitute (with due notice or lapse of time or both) a default
under any other agreement, contract, lease, instrument, or other arrangement 
  
 15. Confidentiality; advertising and publicity. 
  
 (i) Each party shall protect as confidential, and shall not disclose to any third party, any Confidential Information received from the
disclosing party or otherwise discovered by the receiving party during the Term of this Agreement, including, but not limited to, the pricing and terms of this Agreement, and any information relating to the disclosing party’s technology,
business affairs, and marketing or sales plans (collectively the “Confidential Information”). The parties shall use Confidential Information only for the purpose of this Agreement. The foregoing restrictions on use and disclosure of
Confidential Information do not apply to information that: (a) is in the possession of the receiving party at the time of its disclosure and is not otherwise subject to obligations of confidentiality; (b) is or becomes publicly known, through no
wrongful act or omission of the receiving party; (c) is received without restriction from a third party free to disclose it without obligation to the disclosing party; 

  

 7 

 
(d) is developed independently by the receiving party without reference to the Confidential Information, or (e) is required to be disclosed by law,
regulation, or court or governmental order. 
  
 (ii) Neither MCI nor Customer shall: (a) use any service mark or trademark of the other party; or (b) refer to the other party in connection with any advertising, promotion, press release or publication unless it obtains the other
party’s prior written approval. 
  
 16. General
Provisions. 
  
 (i) The relationship of
the Parties to each other shall always and only be that of independent contractors. 
  
 (ii) Whenever the singular is used in this Agreement, the same shall include the plural where appropriate, and when the plural is used in
this Agreement, the same shall include the singular where appropriate. 
  
 (iii) If any of the provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the unaffected provisions of this Agreement shall be unimpaired and remain in full force and effect. MCI and
Customer shall negotiate in good faith to substitute for such invalid, illegal or unenforceable provisions a mutually acceptable provision consistent with the original intention of the Parties. 
  
 (iv) The captions and headings in this Agreement are
strictly for convenience and shall not be considered in interpreting it or as amplifying or limiting any of its content. 
  
 (v) This Agreement is the joint work product of both Parties. Accordingly, in the event of ambiguity, no presumption shall be imposed
against any Party by reason of document preparation. 
  
 (vi) Except as otherwise stated in this Agreement, no waiver of any breach of this Agreement or of any of the terms of this Agreement shall be effective unless such waiver is in writing and signed by both Parties. No waiver of any breach
shall be deemed a waiver of any other or subsequent breach. 
  
 (vii) This Agreement shall be governed by the laws of the State of New York without regard to its choice of law principles. 
  
 (viii) Neither party may assign this Agreement or any of its rights hereunder without the prior written consent of the other party, which
consent shall not be unreasonably withheld; provided that MCI may assign this Agreement to an affiliate or successor without the Customer’s written consent. 
  
 (ix) This Agreement between Customer and MWNS is non-exclusive. Nothing in this Agreement shall prevent
Customer or MWNS from entering into similar arrangements with any other entities or otherwise furnishing telecommunications services to, or obtaining telecommunications services from, any entity. 
  

 8 

 (x) This Agreement may be executed in counterparts, each of which shall be deemed an
original and all of which together shall constitute one and the same instrument. 
  
 (xi) ENTIRE AGREEMENT. This Agreement (and any Attachments and other documents incorporated herein by reference) constitutes the entire
agreement between the parties with respect to its subject matter and supersedes all other representations, understandings or agreements that are not expressed herein, whether oral or written. Except as otherwise set forth herein, no amendment to
this Agreement shall be valid unless in writing and signed by both parties. 
  
 IN WITNESS WHEREOF, the Parties have executed and delivered this Agreement to be effective as of the day and year first above written. 
  

									
	Liberty Telecom, LLC	 	 	 	 MCI WORLDCOM
 Network Services,
Inc.

					
	By	 	 /s/ David S. Trandal
	 	 	 	By:	 	 
	 Name:
	 	 David S. Trandal
	 	 	 	 Name:
	 	 
	 Title:
	 	 President
	 	 	 	 Title:
	 	 
	 Date:
	 	 12/17/03
	 	 	 	 Date:
	 	 

  

 9

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