Document:

EX-10.1

 

Exhibit 10.1

Execution Copy

THIRD AMENDED AND RESTATED

SHAREHOLDERS AGREEMENT

By and Among

BROADVIEW NETWORKS HOLDINGS, INC.

And

THE STOCKHOLDERS NAMED HEREIN

Dated as of May 31, 2007

 

 

Table of Contents

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Page	 
	 
	 	 	 	 	 	 	 	 
	1. 	 	Voting Rights	 	 	3	 
	 
	 	1.1	 	Board Representation 	 	 	3	 
	 
	 	1.2	 	Committees 	 	 	4	 
	 
	 	1.3	 	Vacancies; Removal 	 	 	5	 
	 
	 	1.4	 	Cooperation 	 	 	5	 
	 
	 	1.5	 	Non-transferability of Rights 	 	 	5	 
	 
	 	1.6	 	Management Rights 	 	 	6	 
	2.	 	Restrictions 	 	 	6	 
	3.	 	Certain Restrictions in Transfers 	 	 	7	 
	 
	 	3.1	 	Certain Restrictions 	 	 	7	 
	 
	 	3.2	 	Compliance with Securities Laws 	 	 	7	 
	 
	 	3.3	 	Agreement to be Bound 	 	 	8	 
	 
	 	3.4	 	Management Restrictions 	 	 	8	 
	4.	 	Right of First Offer 	 	 	8	 
	5.	 	Tag Along Rights 	 	 	11	 
	6.	 	Selling Opportunity 	 	 	13	 
	 
	 	6.1	 	Bring-Along Obligations 	 	 	13	 
	 
	 	6.2	 	Exit Transactions 	 	 	14	 
	7.	 	Preemptive Rights 	 	 	16	 
	8.	 	Maintenance of Insurance 	 	 	18	 
	9.	 	Registration Rights 	 	 	18	 
	 
	 	9.1	 	Demand Registrations 	 	 	18	 
	 
	 	9.2	 	Piggyback Registrations 	 	 	19	 
	 
	 	9.3	 	Shelf Registration 	 	 	21	 
	 
	 	9.4	 	Holdback Agreements 	 	 	21	 
	 
	 	9.5	 	Registration Procedures 	 	 	22	 
	 
	 	9.6	 	Registration Expenses 	 	 	24	 
	 
	 	9.7	 	Indemnification 	 	 	25	 
	 
	 	9.8	 	Participation in Underwritten Registrations 	 	 	27	 
	 
	 	9.9	 	Current Public Information 	 	 	28	 
	 
	 	9.10	 	Adjustment Affecting Registrable Securities 	 	 	28	 
	 
	 	9.11	 	Form S-3 Registration 	 	 	28	 
	 
	 	9.12	 	Non-transferability of Rights 	 	 	29	 
	10.	 	Financial Statements, Reports, Etc. 	 	 	29	 
	 
	 	10.1	 	Required Statements 	 	 	29	 
	 
	 	10.2	 	Provision of Information 	 	 	30	 
	 
	 	10.3	 	Confidentiality 	 	 	30	 
	 
	 	10.4	 	Non-transferability of Rights 	 	 	31	 
	11.	 	Board Observers; Director Expenses 	 	 	31	 
	12.	 	Legend 	 	 	32	 
	13.	 	Fair Market Value 	 	 	33	 

(i)

 

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Page	 
	 
	 	 	 	 	 	 	 	 
	14.	 	Termination of Rights and Obligations 	 	 	33	 
	15.	 	Grant of Proxy 	 	 	34	 
	16.	 	Specific Enforcement 	 	 	34	 
	17.	 	Stock Splits, Stock Dividends, etc. 	 	 	34	 
	18.	 	Merger; Termination of Original Agreement 	 	 	34	 
	19.	 	Manner of Voting 	 	 	34	 
	20.	 	Term 	 	 	34	 
	21.	 	Representations and Warranties 	 	 	34	 
	22.	 	Certain Definitions 	 	 	35	 
	23.	 	Severability 	 	 	44	 
	24.	 	Counterparts 	 	 	44	 
	25.	 	Notices 	 	 	44	 
	26.	 	Governing Law 	 	 	45	 
	27.	 	Consent to Jurisdiction 	 	 	45	 
	28.	 	Assignees and Transferees; No Third-Party Beneficiaries 	 	 	46	 
	29.	 	Survival of Representations and Warranties 	 	 	46	 
	30.	 	Captions 	 	 	46	 
	31.	 	No Strict Construction 	 	 	46	 
	32.	 	Entire Agreement; Amendments 	 	 	46	 
	33.	 	Waiver 	 	 	47	 
	34.	 	Effectiveness 	 	 	47	 

(ii)

 

THIRD AMENDED AND RESTATED

SHAREHOLDERS AGREEMENT

     THIS THIRD AMENDED AND RESTATED SHAREHOLDERS AGREEMENT, dated as of May 31, 2007 (this
“Agreement”), by and among Broadview Networks Holdings, Inc., a Delaware corporation (the
“Company”), MCG Capital Corporation, a Delaware corporation (collectively with any
Affiliates to which it transfers Securities, “MCG”), each of the Banks listed under the
heading “THE BANKS” on the signature page of this Agreement, (collectively with any Affiliates to
which they transfer Securities, the “Banks”), each of the persons listed under the heading
“INITIAL BROADVIEW PARTIES” and “BROADVIEW ADDITIONAL PARTIES” on the signature page of this
Agreement (collectively with any Affiliates to which they transfer Securities the “Existing
Broadview Stockholders”), each of the parties listed under the heading “BRIDGECOM MANAGEMENT”
on the signature page of this Agreement, (collectively with any Affiliates to which they transfer
Securities, the “BridgeCom Management Stockholders”), each of the parties who receives
securities pursuant to the Management Incentive Plan (the “Management Incentive
Stockholders”), and each other Person which, in accordance with the terms hereof, shall become
a party to or be bound by the terms of this Agreement after the date hereof (each such Person,
together with MCG, the Banks, the Existing Broadview Stockholders and the BridgeCom Management
Stockholders, collectively, the “Stockholders,” and individually, a “Stockholder”).

WITNESSETH:

     WHEREAS, reference is made to that certain Shareholders’ Agreement dated as of July 7, 2000,
as amended by Amendment No. 1 dated July 14, 2000, as amended and restated on March 6, 2002, June
6, 2002, January 14, 2005, July 20, 2006 and February 23, 2007 by and among the Company and each of
the stockholders party thereto (the “Original Agreement”);

     WHEREAS, the Company, MCG IH II, Inc., a Delaware corporation and a subsidiary of MCG
(“MCG HI”), BridgeCom Holdings, Inc., a Delaware corporation and a Subsidiary of MCG
(“BridgeCom”), and certain other parties named therein entered into an Amended and Restated
Agreement and Plan of Merger dated as of November 22, 2004 (the “BridgeCom Merger
Agreement”);

     WHEREAS, upon consummation of the merger contemplated by the BridgeCom Merger Agreement (the
“Merger”), MCG Capital Corporation received shares of the 12% Participating Series A
Preferred Stock, par value $.01 per share, of the Company (the “Series A Preferred Stock”)
and shares of class A common stock, par value $.01 per share, of the Company (the “Class A
Common Stock”);

     WHEREAS, immediately prior to the Merger, all of the issued and outstanding capital stock of
the Company held by the Existing Broadview Stockholders was reclassified and converted into shares
of the 12% Participating Series B Preferred Stock, par value $.01 per share, of the Company (the
“Series B Preferred Stock”) and shares of Class A Common Stock;

     WHEREAS, the BridgeCom Management Stockholders received shares of the capital stock of the
Company from MCG following the consummation of the merger contemplated by

 

 

the BridgeCom Merger Agreement (the “Merger”), which shares will revert back to MCG,
with respect to each BridgeCom Management Stockholder, if the employment of such BridgeCom
Management Stockholder shall terminate prior to the vesting of such shares;

     WHEREAS, pursuant to a Subscription Agreement, dated as of January 14, 2005, by and among
certain significant Existing Broadview Stockholders and the Company, such significant Existing
Broadview Stockholders, among other things, subscribed for and purchased additional shares of
Series B Preferred Stock and Class A Common Stock;

     WHEREAS, pursuant to Subscription Agreements by and among the Company and the Banks, the Banks
acquired shares of Class A Common Stock;

     WHEREAS, in connection with the refinancing of the Company’s indebtedness and recapitalization
of the Company’s capital stock in connection with such refinancing, MCG received shares of the 12%
Participating Series A-1 Preferred Stock, par value $.01 per share, of the Company (the “Series
A-1 Preferred Stock”) and shares of Class A Common Stock and holders of the Series B Preferred
Stock received shares of the 12% Participating Series B-1 Preferred Stock, par value $.01 per
share, of the Company (the “Series B-1 Preferred Stock”) and shares of Class A Common
Stock;

     WHEREAS, in connection with the adoption of the new management incentive plan, approved
February 9, 2007 (the “Management Incentive Plan”), pursuant to which the Company issued
and may issue from time to time shares of 12% Participating Series C Preferred Stock, par value
$.01 per share (the “Series C Preferred Stock”) and options to purchase shares of Series C
Preferred Stock, the Company and the Stockholders wish to amend and restate the Original Agreement
in its entirety, which amendment and restatement shall be effective at the Effective Time;

     WHEREAS, the Company, Eureka Acquisition Corporation, a Delaware corporation, Eureka Broadband
Corporation, a Delaware corporation (“Eureka”), the significant stockholders of Eureka set
forth therein and Jeffrey Ginsberg, as agent of the stockholders of Eureka entered into an
Agreement and Plan of Merger, dated as of February 23, 2007 (the “Eureka Merger
Agreement”); and

     WHEREAS, upon consummation of the merger contemplated by the Eureka Merger Agreement (the
“Eureka Merger”), the stockholders of Eureka received shares of the Series B-1 Preferred
Stock and shares of Class A Common Stock and warrants to purchase Series B-1 Preferred Stock and
Class A Common Stock.

     NOW, THEREFORE, in consideration of the mutual covenants and agreements set forth herein and
for other good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereto hereby agree as follows:

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     1. Voting Rights

          1.1 Board Representation.

               From and after the Effective Time, the Board shall consist of eight directors or such number
as may be approved by the Board, subject to Section 1.1(e), Section 2(a)(iv) and Section 6.2(c).

               (a) Prior to a Qualifying IPO, MCG shall have the right to designate four persons to serve on
the Board (such members, the “MCG Directors”). MCG’s initial designees shall be Steven F.
Tunney, B. Hagen Saville, Samuel G. Rubenstein, and John S. Patton, Jr. For the purposes of
Section 1.3 below, “MCG Directors” shall also include any directors designated by MCG pursuant to
Section 1.1(e) below.

               (b) Prior to a Qualifying IPO, Baker Communications Fund, L.P. and Baker Communications Fund
II (QP), L.P. (collectively, “Baker”) shall have the right to designate two persons to
serve on the Board (such members, the “Baker Directors”). Baker’s initial designees shall
be David C. Ruberg and Robert M. Manning. For the purposes of Section 1.3 below, “Baker Directors”
shall also include any directors designated by Baker pursuant to Section 1.1(e) below.

               (c) Prior to a Qualifying IPO, New Enterprise Associates VII, Limited Partnership, New
Enterprise Associates 9, Limited Partnership, New Enterprise Associates 10, Limited Partnership,
NEA Presidents’ Fund, L.P. and NEA Ventures 1998, L.P. (collectively, “NEA”) shall have the
right to designate one person to serve on the Board (such member, the “NEA Director”).
NEA’s initial designee shall be Peter Barris. For the purposes of Section 1.3 below, “NEA
Director” shall also include any directors designated by NEA pursuant to Section 1.1(e) below.

               (d) Prior to a Qualifying IPO, the Eureka Holders shall have the right to designate one person
to serve on the Board (such member, the “Eureka Director”). The Eureka Holders’ initial
designee shall be Raul K. Martynek. For the purposes of Section 1.3 below, “Eureka Director” shall
also include any directors designated by the Eureka Holders pursuant to Section 1.1(e) below.

               (e) If an Exit Transaction has not been consummated by the Company within six (6) months from
and after the date of receipt of an Exit Transaction Exercise Notice as provided in Section 6.2(a)
below, then the number of directors comprising the Board shall be increased by three and the Board
shall consist of eleven directors which shall be designated as follows: MCG shall have the right to
designate four directors to serve on the Board, Baker shall have the right to designate two
directors to serve on the board, NEA shall have the right to designate one director to serve on the
Board, the Eureka Holders shall have the right to designate one director to serve on the Board, and
MCG, Baker, NEA and the Eureka Holders shall jointly select the remaining three designees to the
board (such designees, the “Joint Directors”). In the event, MCG, Baker, NEA and the
Eureka Holders are unable to agree on three Joint Directors, MCG shall select one director and
Baker, NEA and the Eureka Holders shall jointly select one director, each of whom shall have
significant experience in the telecommunications industry and

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shall be Independent of each of MCG, Baker, NEA and the Eureka Holders (each a “Designated
Independent Director”). The two Designated Independent Directors shall jointly select a third
director (the “Third Independent Director” and together with each Designated Independent
Director, the “Independent Directors”), who shall have significant experience in the
telecommunications industry and shall be Independent of each of MCG, Baker, NEA and the Eureka
Holders. If the two Designated Independent Directors are unable to agree on such Third Independent
Director, each of the Designated Independent Directors shall name one potential nominee to be the
Third Independent Director, each of whom shall have significant experience in the
telecommunications industry and shall be Independent of each of MCG, NEA and Baker, and the Third
Independent Director shall be selected by lot by the Chairman of the Board from the two nominees of
the Designated Independent Directors.

               (f) Each Stockholder shall vote all of its shares entitled to vote, for members of the Board
and shall take all other necessary or desirable actions within his or its control (including,
without limitation, attending all meetings in person or by proxy for purposes of obtaining a quorum
and executing all written consents in lieu of meetings, as applicable), and the Company shall take
all necessary and desirable actions within its control (including, without limitation, calling
special Board and stockholder meetings), to effectuate the provisions of this Section 1 including,
but not limited to, the election of the MCG Directors, the Baker Directors, the NEA Director, the
Eureka Director and the Joint Directors.

               (g) The parties shall take all reasonable steps necessary to ensure that the boards of
directors of any Subsidiaries of the Company will have the same directors as the Board.

               (h) MCG shall have the right to appoint the Chairman of the Board at any and all meetings of
the Board of Directors, and except following an increase in Board members pursuant to Section
1.1(e) above, in the event of any deadlock or impasse in the voting of the members of the Board of
Directors, such deadlock or impasse shall be resolved by the Chairman of the Board.

          1.2 Committees.

               (a) The Company shall take all actions necessary to cause (i) to the extent designated by MCG,
at least two MCG Directors, and (ii) to the extent designated by Baker, one Baker Director to be
appointed to each committee of the Board; provided, however, that the Compensation
Committee of the Board shall at all times be comprised of at least one Director nominated by the
holders of the Series A Preferred Stock and one Director nominated by the holders of the Series B
Preferred Stock, and shall initially be comprised of Steven F. Tunney and David C. Ruberg, subject
to their replacement from time to time with alternative Directors nominated by the holders of the
Series A Preferred Stock and Series B Preferred Stock, respectively.

               (b) If any MCG Director serving on any committee of the Board shall cease for any reason to
serve as a member of, or shall otherwise be unable to fulfill his duties on, any such committee, he
or she shall be succeeded by another Person designated by MCG. If any Baker Director serving on
any committee of the Board shall cease for any reason to serve as a

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member of, or shall otherwise be unable to fulfill his duties on, any such committee he or she
shall be succeeded by another Person designated by Baker.

          1.3 Vacancies; Removal.

               (a) Subject to Section 1.3(b), each MCG Director, each Baker Director, the NEA Director, the
Eureka Director and each Joint Director shall hold his office until his death or until his
successor shall have been duly elected and qualified. If any MCG Director shall cease to serve as
a director of the Company for any reason, the vacancy resulting thereby shall be filled by another
Person designated by MCG. If any of the Baker Directors shall cease to serve as a director of the
Company for any reason, the vacancy resulting thereby shall be filled by another Person designated
by Baker. If the NEA Director shall cease to serve as a director of the Company for any reason,
the vacancy resulting thereby shall be filled by another Person designated by NEA. If the Eureka
Director shall cease to serve as a director of the Company for any reason, the vacancy resulting
thereby shall be filled by another Person designated by the Eureka Holders. If any of the Joint
Directors shall cease to serve as a director of the Company for any reason, the vacancy resulting
thereby shall be filled in accordance with the procedure for designating Joint Directors set forth
in Section 1.1(e) hereof.

               (b) None of the MCG Directors, the Baker Directors, the NEA Director, the Eureka Director nor
the Joint Directors shall be removed from office without the consent of MCG, Baker, NEA or the
Eureka Holders, as applicable. Any MCG Director shall be removed from office at any time, with or
without cause, at the request of MCG; any Baker Director shall be removed from office at any time,
with or without cause, at the request of Baker; any NEA Director shall be removed from office at
any time, with or without cause, at the request of NEA; any Eureka Director shall be removed from
office at any time, with or without cause, at the request of the Eureka Holders and any Joint
Director shall be removed from office at any time, with or without cause, at the joint request of
MCG, Baker, NEA and the Eureka Holders.

          1.4 Cooperation.

               Each Stockholder shall vote all of its Securities and shall take all other necessary or
desirable actions within his or its control (including, without limitation, attending all meetings
in person or by proxy for purposes of obtaining a quorum and executing all written consents in lieu
of meetings, as applicable), and the Company shall take all necessary and desirable actions within
its control (including, without limitation, calling special Board and stockholder meetings), to
effectuate the provisions of this Section 1.

          1.5 Non-transferability of Rights.

               Notwithstanding anything to the contrary contained herein, the rights granted to MCG, Baker
and NEA under Sections 1.1-1.4 are non-transferable, other than to their respective Affiliates in
connection with a Transfer of Securities by such parties to such Affiliates.

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          1.6 Management Rights.

               The Company and each of the Stockholders acknowledge that the provisions of this Agreement,
including this Section 1, are intended, among other things, to provide MCG, Baker, NEA and the
Eureka Holders with “contractual management rights” within the meaning of the Employee Retirement
Income Security Act of 1974, as amended, and the regulations promulgated thereunder.

     2. Restrictions.

          (a) The Company shall not take the actions listed in (i) through (iv) below, directly or
indirectly, without the prior written approval of at least a majority of the then outstanding
shares of capital stock held by the holders of the Series A Preferred Stock and the Series A-1
Preferred Stock (the “Series A/A-1 Holders”) and at least eight (8%) of the then
outstanding shares of capital stock held by the holders of the Series B Preferred Stock and the
Series B-1 Preferred Stock (the “Series B/B-1 Holders”):

               (i) merge with or into any Person or sell or transfer all or a substantial portion of its
assets to another Person, or enter into any similar business combination transaction or effect any
transaction or series of transactions in each case (i) after which either the Company is not the
surviving entity or the holders of a majority of the capital stock of the Company prior to the
transaction or series of transactions do not control or otherwise constitute a majority in interest
of the surviving entity and (ii) if such transaction or series of transactions is based on an
implied total equity value of the Company, such implied total equity value is less than
$227,500,000;

               (ii) incur Funded Debt in excess of the amounts permitted under the Indenture and the
Revolving Credit Facility as such Indenture and Revolving Credit Facility exist immediately
following the Effective Time or such higher amounts permitted under the Indenture and the Revolving
Credit Facility that may be or were in effect subsequent to the Effective Time of this Agreement,
provided that such Indenture and Revolving Credit Facility was approved by the procedure set forth
in this Section 2(a), or refinance or restructure the Company’s outstanding Funded Debt under the
Indenture and Revolving Credit Facility; provided that for the avoidance of doubt, the execution of
the Revolving Credit Facility and the consummation of the Note Offering are expressly permitted by
the parties hereto;

               (iii) designate, authorize, issue or otherwise create new Securities that are senior to or
pari passu with the powers, preferences, or rights of the Series A Preferred Stock, Series A-1
Preferred Stock, Series B Preferred Stock, Series B-1 Preferred Stock or Series C Preferred Stock,
including issuing additional Series A Preferred Stock, Series A-1 Preferred Stock, Series B
Preferred Stock, Series B-1 Preferred Stock or Series C Preferred Stock; provided, however, that no
issuances of Series C Preferred Stock pursuant to the Management Incentive Plan or issuances of
Series C Preferred Stock pursuant to the exercise of options granted under the Management Incentive
Plan shall be subject to the restrictions set forth in this Section 2; and

               (iv) change the number of directors of the Company’s Board.

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          (b) The Company shall not enter into any transaction or series of transactions with an
Affiliate having an aggregate value or providing for aggregate annual payments greater than $25,000
without the prior written approval of at least a majority of the then outstanding shares of capital
stock held by the Series A/A-1 Holders and at least a majority of the then outstanding shares of
capital stock held by the Series B/B-1 Holders. Notwithstanding the foregoing, the restrictions
set forth in this Section 2(b) shall not apply to (i) the rights provided to the parties in this
Agreement and (ii) the provisions of the Company’s Tenth Amended and Restated Certificate of
Incorporation or in the Company’s Amended and Restated Bylaws, as amended from time to time,
provided that any amendment to such documents that would permit an affiliate transaction would be
subject to this Section 2(b).

          (c) The Series A/A-1 Holders’ rights under this Section 2 shall terminate if the Series A/A-1
Holders as of the date hereof Transfer seventy-five percent (75%) or more of such holders’ voting
power in the Securities to any other Person or Persons other than one or more Permitted
Transferees, and the Series B/B-1 Holders’ rights under this Section 2 shall terminate if the
Series B/B-1 Holders as of the date hereof Transfer seventy-five percent (75%) or more of such
holders’ voting power in the Securities to any other Person or Persons other than one or more
Permitted Transferees.

          (d) The Company’s Amended and Restated Bylaws, as amended from time to time, may be amended,
supplemented or repealed and/or new, revised or restated bylaws may be adopted (a) by action of the
stockholders entitled to vote thereon at any annual or special meeting of stockholders or (b) if
the Certificate of Incorporation so provides, by action of the Board of Directors at a regular or
special meeting thereof. Any bylaw made by the Board of Directors may be amended, supplemented or
repealed by action of the stockholders at any annual or special meeting of stockholders.
Provided, however, that the affirmative vote of the Series A/A-1 Holders shall be
required in order to amend, supplement, repeal, revise, restate or otherwise modify Article III
Section 18 thereof.

     3. Certain Restrictions in Transfers.

          3.1 Certain Restrictions.

               No Stockholder shall Transfer Securities to any Person (any Person in whose favor a Transfer
of Securities is made, and all subsequent transferees of any such Person, regardless of the method
of Transfer, the “Transferees” and individually a “Transferee”) without first
complying with this Section 3 and, except with respect to a Transfer to a Permitted Transferee,
with Sections 4, 5, and 6, if applicable. Notwithstanding the foregoing, no Stockholder shall be
permitted to Transfer Securities to a Competitor.

          3.2 Compliance with Securities Laws.

               Notwithstanding anything to the contrary contained herein, no Stockholder shall Transfer any
Securities, and the Company shall not reflect on its books any Transfer of Securities, unless (a)
the Transfer is pursuant to an effective registration statement under the Securities Act and under
any applicable state securities or blue sky laws or (b) such Stockholder shall have furnished the
Company with evidence reasonably satisfactory to the Company that no

-7-

 

such registration is required because of the availability of an exemption from registration
under the Securities Act and under applicable state securities or blue sky laws. The Company may
request a written opinion of counsel of recognized standing to the effect set forth in clause (b)
of the preceding sentence to satisfy the requirements of such clause.

          3.3 Agreement to be Bound.

               (a) No Transfer of Securities shall be effective and the Company shall not reflect on its
books any Transfer of Securities unless (i) any certificates representing such Securities issued to
the Transferee bear the legends provided in Section 12, if required by such section, (ii) the
Transferee has executed and delivered to the Company, as a condition precedent to such Transfer, an
instrument reasonably satisfactory in form and substance to the Company confirming that the
Transferee agrees to be bound by the terms of this Agreement. In addition, in the event of a
proposed Transfer to a Permitted Transferee, the transferring party shall submit to the Company
such evidence as the Company may reasonably request to demonstrate that such Transfer is to a
Permitted Transferee.

               (b) Any Transfer of Securities not permitted by the provisions of this Agreement shall be null
and void ab initio and the Company shall not reflect on its books any Transfer of
Securities except in accordance with this Agreement.

          3.4 Management Restrictions.

               In addition to the restrictions set forth in Section 3.1-3.3 above, notwithstanding the
definition of “Permitted Transferees”, until following the consummation of a Qualifying IPO, each
Management Stockholder shall be prohibited from effecting Transfers of more than fifty percent
(50%) of his Securities in the aggregate, (i) to such Stockholder’s Relatives or (ii) to or among a
trust of which there are no principal beneficiaries other than such Stockholder and one or more
Relatives of such Stockholder, unless approved by the Board.

     4. Right of First Offer.

          If any Stockholder proposes to sell (the “Selling Stockholder”) any Securities, other
than a sale to a Permitted Transferee, the Selling Stockholder shall first offer such Securities to
the Significant Stockholders (other than such Stockholder) (the “Non-Selling Significant Stockholders”) and to the Company upon the following terms:

          (a) The Selling Stockholder shall give the Non-Selling Significant Stockholders and the
Company prompt written notice (the “Notice of Intent”) of its intent to sell such
Securities, which notice shall include the number of Securities proposed to be Transferred (the
“Offered Securities”), the price and other proposed terms (which shall not be inconsistent
with the terms of this Agreement) on which the Selling Stockholder proposes to Transfer the Offered
Securities, which may provide that it may be accepted by the Company and the Non-Selling
Significant Stockholders (in the aggregate) on an all or nothing basis (an “All or Nothing
Sale”).

          (b) The Company and the Non-Selling Significant Stockholders shall have the exclusive right
for a period of thirty (30) business days from the date on which the Notice of

-8-

 

Intent was given (the “Exclusivity Period”) to make a firm offer to purchase all or a
portion of such Offered Securities at the purchase price and terms stated in the Notice of Intent.

          (c) The Company shall have the first priority to accept all or any portion of the Offered
Securities at the purchase price and on the terms stated in the Notice of Intent in respect of any
such purchase during the first ten (10) business days of the Exclusivity Period (the “Company
Acceptance Period”). Such acceptance shall be made by delivering a written notice to the
Selling Stockholder and each of the Non-Selling Significant Stockholders within the Company
Acceptance Period. Notwithstanding the foregoing, (i) if the Selling Stockholder is a current or
former Company employee whose employment commenced prior to the date of the Merger, then the
holders of the Series B Preferred Stock and the Series B-1 Preferred Stock shall have the first
priority to accept all or any portion of the Offered Securities at the purchase price and on the
terms stated in the Notice of Intent in respect of any such purchase, and in such event, the terms
of Section 4(d) shall apply to the holders of Series B Preferred Stock and the Series B-1 Preferred
Stock as though the Company rejected or failed to accept all the Offered Securities and thereafter
if the holders of Series B Preferred Stock and the Series B-1 Preferred Stock do not purchase all
such Offered Securities, Section 4(c) and 4(d) shall operate in accordance with their terms and the
Company shall have the next priority to purchase such Offered Securities, and (ii) if the Selling
Stockholder is a current or former BridgeCom employee whose employment commenced prior to the date
of the Merger (a “BridgeCom Employee”), then the holders of the Series A Preferred Stock
and the Series A-1 Preferred Stock shall have the first priority to accept all or any portion of
the Offered Securities at the purchase price and on the terms stated in the Notice of Intent in
respect of any such purchase, and in such event, the terms of Section 4(d) shall apply to the
holders of Series A Preferred Stock and the Series A-1 Preferred Stock as though the Company
rejected or failed to accept all the Offered Securities and thereafter if the holders of Series A
Preferred Stock and the Series A-1 Preferred Stock do not purchase all such Offered Securities,
Section 4(c) and 4(d) shall operate in accordance with their terms and the Company shall have the
next priority to purchase such Offered Securities.

          (d) If the Company does not accept all or any portion of the Offered Securities by the
expiration of the Company Acceptance Period, then (i) the Company is required to notify in writing
the Selling Stockholder and each of the Non-Selling Significant Stockholders of its rejection or
failure to accept all or any portion of the Offered Securities and (ii) upon the earlier of the
expiration of (A) the Company Acceptance Period or (B) the giving of such written notice of
rejection or failure to accept all or any portion of the Offered Securities, each Non-Selling
Significant Stockholder who is a Preferred Stockholder (each a “Non-Selling Preferred
Significant Stockholder”) who is willing to purchase all or any portion of the Offered
Securities shall have the right and option for a period of ten (10) days after the end of the
Company Acceptance Period (the “Preferred Acceptance Period”), to accept all or any portion
of the Offered Securities so offered and not accepted by the Company (the “Company Refused
Securities”) at the purchase price and on the terms stated in the Notice of Intent,
provided, however, that, if the Notice of Intent contemplated an All or Nothing Sale, the
Non-Selling Preferred Significant Stockholders, in the aggregate, may only accept, during the
Preferred Acceptance Period, all, but not less than all, of the Offered Securities, at the purchase
price and on the terms stated in the Notice of Intent. Each Non-Selling Preferred Significant
Stockholder shall accept all or any portion of the Offered Securities by delivering written notice
to the Company and the Selling Stockholder specifying the maximum number of shares such Non-

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Selling Preferred Significant Stockholder will purchase (the “Preferred Offer
Securities”). If, upon the expiration of the Preferred Acceptance Period, the aggregate amount
of the Preferred Offer Securities exceeds the amount of Company Refused Securities, the Company
Refused Securities shall be allocated among the Non-Selling Preferred Significant Stockholders as
follows: (i) First, each Non-Selling Preferred Significant Stockholder shall be entitled to
purchase no more than its Proportionate Percentage of the Company Refused Securities; (ii) Second,
if any amount of Company Refused Securities has not been allocated for purchase pursuant to (i)
above (the “Preferred Remaining Securities”), each Non-Selling Preferred Significant
Stockholder (an “Oversubscribed Preferred Stockholder”) which had offered to purchase an
amount of Company Refused Securities in excess of the amount of Securities allocated for purchase
to it in accordance with previous allocations of such shares of Company Refused Securities, shall
be entitled to purchase an amount of Preferred Remaining Securities equal to no more than its
Proportionate Percentage (treating only Oversubscribed Preferred Stockholders as Non-Selling
Significant Preferred Stockholders for these purposes) of the Preferred Remaining Securities; and
(iii) Third, the process set forth in (ii) above shall be repeated with respect to any amounts of
Company Refused Securities not allocated for purchase until all shares of Company Refused
Securities are allocated for purchase; provided that no Non-Selling Preferred Significant
Stockholder shall be allocated Securities in excess of such Non-Selling Preferred Significant
Stockholder’s Preferred Offer Securities.

          (e) If the Non-Selling Preferred Significant Stockholders do not accept all or any portion of
the Offered Securities by the expiration of the Preferred Acceptance Period, then (i) each
Non-Selling Preferred Stockholder is required to notify in writing the Selling Stockholder and each
of the Non-Selling Significant Stockholders of the Non-Selling Preferred Significant Stockholder’s
rejection or failure to accept all or any portion of the Offered Securities and (ii) upon the
earlier of the expiration of (A) the Preferred Acceptance Period or (B) the giving of such written
notice of rejection or failure to accept all or any portion of the Offered Securities, each
Non-Selling Significant Stockholder who is not a Preferred Stockholder (each a “Remaining
Non-Selling Significant Stockholder”) who is willing to purchase all or any portion of the
Offered Securities shall have the right and option until the end of the Exclusivity Period, to
accept all or any portion of the Offered Securities so offered and not accepted by the Non-Selling
Preferred Significant Stockholders (the “Preferred Refused Securities”) at the purchase
price and on the terms stated in the Notice of Intent, provided, however, that, if the Notice of
Intent contemplated an All or Nothing Sale, the Remaining Non-Selling Significant Stockholders, in
the aggregate, may only accept, during the Exclusivity Period, all, but not less than all, of the
Offered Securities, at the purchase price and on the terms stated in the Notice of Intent. Each
Remaining Non-Selling Significant Stockholder shall accept all or any portion of the Offered
Securities by delivering written notice to the Company and the Selling Stockholder specifying the
maximum number of shares such Remaining Non-Selling Significant Stockholder will purchase (the
“Offer Securities”). If, upon the expiration of the Exclusivity Period, the aggregate
amount of the Offer Securities exceeds the amount of Preferred Refused Securities, the Preferred
Refused Securities shall be allocated among the Remaining Non-Selling Significant Stockholders as
follows: (i) First, each Remaining Non-Selling Significant Stockholder shall be entitled to
purchase no more than its Proportionate Percentage of the Preferred Refused Securities; (ii)
Second, if any amount of Preferred Refused Securities has not been allocated for purchase pursuant
to (i) above (the “Remaining Securities”), each Remaining Non-Selling Significant
Stockholder (an “Oversubscribed Stockholder”) which had offered to purchase an amount of

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Preferred Refused Securities in excess of the amount of Securities allocated for purchase to
it in accordance with previous allocations of such shares of Preferred Refused Securities, shall be
entitled to purchase an amount of Remaining Securities equal to no more than its Proportionate
Percentage (treating only Oversubscribed Stockholders as Remaining Non-Selling Significant
Stockholders for these purposes) of the Remaining Securities; and (iii) Third, the process set
forth in (ii) above shall be repeated with respect to any amounts of Preferred Refused Securities
not allocated for purchase until all shares of Preferred Refused Securities are allocated for
purchase; provided that no Remaining Non-Selling Significant Stockholder shall be allocated
Securities in excess of such Remaining Non-Selling Significant Stockholder’s Offer Securities.

          (f) If effective acceptance shall not have been received pursuant to Sections 4(a)-4(e) above
with respect to all of the Offered Securities, and the Selling Stockholder receives an offer from a
third party for the Offered Securities on terms and conditions that it deems acceptable (but at a
price not less than the price and on terms not more favorable to the purchaser thereof than the
price and terms stated in the Notice of Intent), the Selling Stockholder may sell the Offered
Securities to such third party, provided that such sale takes place within one hundred and twenty
(120) days after the expiration of the Exclusivity Period (the “Sale Period”). To the
extent the Selling Stockholder Transfers all or any portion of the Offered Securities during the
Sale Period, the Selling Stockholder shall promptly notify the Company, and the Company shall
promptly notify the Non-Selling Significant Stockholders, as to (i) the number of Securities, if
any, that the Selling Stockholder then owns, (ii) the number of Securities that the Selling
Stockholder has Transferred, (iii) the terms of such Transfer and (iv) the name of the owner(s) of
any Securities Transferred. If no such sale occurs during the Sale Period, any attempted sale of
such Securities shall be subject to the right of first offer by the Non-Selling Significant
Stockholders set forth in this Section 4.

          (g) All Transfers of Offered Securities to the Company and/or the Non-Selling Significant
Stockholders subject to this Section 4 shall be consummated contemporaneously at the principal
offices of the Company on the later of (i) a mutually satisfactory business day within 15 days
after the expiration of the Exclusivity Period or (ii) the fifth business day following the
expiration or termination of all waiting periods under the Hart-Scott-Rodino Antitrust Improvements
Act of 1976, as amended (“HSR”), applicable to such Transfer, or at such other time and/or
place as the parties to the Transfer may agree. The certificates or other instruments evidencing
such Offered Securities shall be duly endorsed for transfer and delivered on such closing date
against payment of the purchase price for such Offered Securities, together with all other
documents which are necessary to effect such Transfer.

          (h) The requirements of this Section 4 shall not apply to (i) any Transfer to which compliance
with this Section 4 is waived in accordance with Section 33 of this Agreement or (ii) any Transfer
pursuant to Section 6.1 or 6.2 of this Agreement.

     5. Tag Along Rights.

          After complying with the terms of Section 4 of this Agreement, if any Stockholder or
Stockholders acting together or pursuant to a common plan, understanding, or arrangement
(individually or collectively the “Selling Group”) propose to Transfer, in one transaction
or in a series of related transactions (a “Tag Along Sale”), any Securities Beneficially

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Owned by such Selling Group to any third party (other than the Company), and as a result
thereof the Selling Group would have Transferred in the aggregate Securities (including all prior
sales of Securities by the Selling Group and its Affiliates) representing 2.3% or more of the then
issued and outstanding shares of voting capital stock of the Company, the Non-Selling Significant
Stockholders shall have the right to participate in such Tag Along Sale on the following terms;
provided that solely for purposes of this Section 5, each of NTFC, Wachovia and CVC shall be deemed
to be a Non-Selling Significant Stockholder:

          (a) The Selling Group shall give the Non-Selling Significant Stockholders not less than thirty
(30) days written notice (a “Sale Notice”) of its intention, describing the price offered,
all other material terms and conditions of the Tag Along Sale and, if the consideration payable
pursuant to the Tag Along Sale consists in whole or in part of consideration other than cash, such
information relating to such other consideration as the Non-Selling Significant Stockholders may
reasonably request and which is available to the Selling Group;

          (b) In connection with any Tag Along Sale, each Non-Selling Significant Stockholder shall have
the right, in its sole discretion, to sell, for the same price per share being paid to, and
otherwise on the same terms and conditions as, the Selling Group, its Proportionate Percentage of
the aggregate amount of Securities being sold in the Tag Along Sale;

          (c) The Non-Selling Significant Stockholders must exercise their “tag along” rights by giving
written notice to the Selling Group within thirty (30) days of the delivery of a Sale Notice (the
“Section 5 Acceptance Period”), specifying the number of Securities that such Non-Selling
Significant Stockholder desires to include in the Tag Along Sale; and

          (d) All Transfers of Securities pursuant to this Section 5 shall be consummated
contemporaneously at the principal offices of the Company on the later of (i) a mutually
satisfactory business day within 15 days after the expiration of the Section 5 Acceptance Period or
(ii) the fifth business day following the expiration or termination of all waiting periods under
HSR, applicable to such Transfer, or at such other time and/or place as the parties to the Transfer
may agree. The certificates or other instruments evidencing such Securities shall be duly endorsed
for transfer and delivered on such closing date against payment of the purchase price for the
number of Securities to be sold by each Non-Selling Significant Stockholder, together with all
other documents which are necessary in order to effect such Tag Along Sale. No party to this
Agreement shall Transfer any of its Securities to any prospective Transferee if such prospective
Transferee declines to allow a Non-Selling Significant Stockholder to participate in a Tag Along
Sale.

          (e) Notwithstanding any other provision of this Agreement, the provisions of this Section 5
shall not apply to (i) a Transfer to a Permitted Transferee or the Company or to the Non-Selling
Significant Stockholders pursuant to Section 4 of this Agreement or (ii) any Transfer to which
compliance with this Section 5 is waived in accordance with Section 33 of this Agreement.

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     6. Selling Opportunity.

          6.1 Bring-Along Obligations.

          (a) Except for a Transfer to a Permitted Transferee, if any Stockholder or any Stockholders
representing more than 50% of the voting power of the capital stock of the Company, (“Exiting
Stockholders”), acting together or pursuant to a common plan, understanding, or arrangement (i)
enter into an agreement to Transfer to any Person or Group, in a bona fide arms-length transaction,
all of the Securities Beneficially Owned by such Stockholder, (ii) request that the Company
consolidate or merge with any Person (in a consolidation or merger in which stockholders of the
Company receive cash or securities of any other Person upon such consolidation or merger) or (iii)
request that the Company sell all or substantially all of the assets of the Company, to a Person
(the Person or Group referred to in clause (i), clause (ii) or clause (iii) being referred to
herein as “Exit Transferees” and any of the transactions referred to in clause (i), clause
(ii) or clause (iii) being referred to herein as an “Exit Transfer”), then, subject
to the terms of this Section 6.1, such Exiting Stockholders may elect to require that each of the
other Stockholders (each, a “Bring-Along Stockholder”) Transfer to such Exit Transferees
all of the Securities Beneficially Owned by such Bring-Along Stockholders, on the same terms and
conditions as those applicable to the Exiting Stockholders (in the case of clause (i) of this
Section 6.1(a)) and/or that each Bring-Along Stockholder vote (or consent in writing, as the case
may be) in favor of the merger or consolidation or sale of assets (in the case of clause (ii) or
(iii) of this Section 6.1(a)), and that such Stockholder shall in all other respects support the
transaction contemplated by the Exit Transfer, provided, however, (i) that any proposed Exit
Transfer shall be subject to the restrictions set forth in Section 2(a)(i) and Section 2(b) hereof
and (ii) that the terms and conditions of the Exit Transfer shall give effect to the Series A
Liquidation Preference, the Series A-1 Liquidation Preference, the Series B Liquidation Preference,
the Series B-1 Liquidation Preference, the Series C Liquidation Preference, the Series A Absolute
Liquidation Preference, the Series A-1 Absolute Liquidation Preference, the Series B Absolute
Liquidation Preference and the Series B-1 Absolute Liquidation Preference as defined and set forth
in the Certificate of Incorporation, as the case may be, of Exiting Stockholders and Bring-Along
Stockholders. Notwithstanding any other provision of this Agreement, the provisions of this
Section 6 shall not apply to any Transfer of Securities in a public offering.

          (b) The Exiting Stockholders shall exercise the rights in Section 6.1(a) by providing to each
Bring-Along Stockholder written notice of any Exit Transfer (the “Bring-Along Notice”),
setting forth the terms of the proposed Exit Transfer and the proposed closing date.

          (c) If any transaction undertaken pursuant to this Section 6.1 involves entering into any
negotiation or transaction for which Rule 506 under the Securities Act (or any similar rule then in
effect) promulgated by the Securities and Exchange Commission (the “SEC”) may be available
with respect to such negotiation or transaction (including a merger, consolidation or other
reorganization), those Stockholders involved in such transaction who are not “accredited investors”
(as such term is defined in Rule 501 under the Securities Act) (the “Unaccredited
Stockholders”) shall, at the request of the Company or the Exiting Stockholders, appoint one
“purchaser representative” (as such term is defined in Rule 501 under the Securities

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Act (or any similar rule then in effect)) for all such Unaccredited Stockholders reasonably
acceptable to the Company. The Company shall first propose a purchaser representative to the
Unaccredited Stockholders. If holders of a majority of the Securities held by the Unaccredited
Stockholders do not approve the purchaser representative designated by the Company, such holders
shall appoint one purchaser representative to represent all Unaccredited Stockholders, subject to
the approval of the Company (which approval shall not be unreasonably withheld). The Company shall
be responsible for the reasonable fees of the purchaser representative so appointed.

          (d) All Transfers pursuant to Section 6.1(a) above shall be consummated contemporaneously at
the principal offices of the Company on the later of (i) a business day not less than fifteen (15)
or more than sixty (60) days after the Bring-Along Notice is delivered to Stockholders or (ii) the
fifth business day following the expiration or termination of all waiting periods under HSR
applicable to such Transfer, or at such other time or place as the parties may agree. The
certificates or other instruments evidencing the Securities Transferred pursuant to the Exit
Transfer shall be duly endorsed for transfer, and delivered on such closing date against payment
for the purchase price of such Securities, together with all other documents which are necessary to
effect such Transfer.

          (e) All Bring-Along Stockholders shall execute and deliver any documents reasonably requested
by the Exiting Stockholders, including, but not limited to, any agreement containing
indemnification obligations (which shall be several and not joint obligations) on the part of the
Exiting Stockholders and Bring-Along Stockholders, and shall be liable for their pro rata share of
the reasonable costs and expenses incurred in connection with the Exit Transfer by the Exiting
Stockholders. In addition, the Bring-Along Stockholders shall not exercise any rights of appraisal
or dissenters rights that such Stockholder may have (whether under applicable law or otherwise) or
could potentially have or acquire in connection with any Exit Transfer or any other proposal that
is necessary or desirable to consummate the Exit Transfer.

          (f) Notwithstanding anything to the contrary contained herein, (i) any Transfer of Securities
effected as an Exit Transfer shall be exempt from the provisions of Section 4 hereof; (ii) no
Exiting Stockholder shall be entitled to receive a control premium or an extra or special benefit
not shared on a pro rata basis by all other holders of Securities (excluding any preferential
rights of any Security expressly set forth in the Certificate of Incorporation) with respect to
such Exiting Stockholder’s shares; and (iii) the provisions of this Section 6.1 shall terminate
immediately upon receipt by the Company of an Exit Transaction Exercise Notice pursuant to Section
6.2 below.

          6.2 Exit Transactions.

               (a) If at any time from and after January 14, 2010, the Company has not consummated a
Qualifying IPO or has not entered into a binding agreement that triggers Section 6.1, any
Stockholder or group of Stockholders representing 50% or more of the aggregate liquidation
preference of the Series B Preferred Stock then outstanding (the “Requesting Investors”)
shall be entitled to require the Company to use commercially reasonable efforts to implement and
consummate an Exit Transaction (as defined below), and require that, in connection with such
implementation, the Company retain an investment banking firm

-14-

 

reasonably acceptable to the Requesting Investors and one counsel, accounting firm and
appraiser, if reasonably required, chosen by the Requesting Investors and otherwise take such
reasonable actions, all at the expense of the Company, as reasonably necessary. The Requesting
Investors seeking to exercise the rights granted pursuant to this Section 6.2 shall provide written
notice of such exercise to the Company (an “Exit Transaction Exercise Notice”). As soon as
reasonably practicable after receiving an Exit Transaction Exercise Notice, but in any event within
six (6) months from and after the date of receipt thereof (unless waived by the Requesting
Investors), the Company shall use commercially reasonably efforts to consummate an Exit Transaction
on such terms and conditions, including structure, as the holders of 32% of the then outstanding
shares of Fully Diluted Voting Common Stock with the advice and assistance of the Company’s
financial and other advisors, shall deem advisable; provided, however, that the terms and
conditions of such Exit Transaction shall give effect to the Series A Liquidation Preference, the
Series A-1 Liquidation Preference, the Series B Liquidation Preference, the Series B-1 Liquidation
Preference, the Series C Liquidation Preference, the Series A Absolute Liquidation Preference, the
Series A-1 Absolute Liquidation Preference, the Series B Absolute Liquidation Preference and the
Series B-1 Absolute Liquidation Preference, as defined and set forth in the Certificate of
Incorporation, as the case may be, of the Stockholders. Upon receiving an Exit Transaction
Exercise Notice, the Company and each of the Stockholders shall take all reasonable actions that
may be necessary or appropriate to implement and consummate such Exit Transaction in the manner
required by this Section 6.2. As used in this Agreement, the term “Exit Transaction” shall
mean a transaction, including, without limitation, (i) a Qualifying IPO or (ii) a merger, a sale of
assets or a sale of stock, that provides each of the Stockholders with the opportunity to sell all
of its Securities for cash or other readily marketable securities.

               (b) The investment banking firm retained on behalf of the Company in connection with an Exit
Transaction Exercise Notice shall be instructed to actively seek an Exit Transaction for the
Company and all of its Stockholders, including by actively soliciting acquirors to purchase the
Company (all decisions and determinations that are necessary to be made by the Company in
connection with the process and any transaction contemplated by or resulting from the activities
contemplated by this Section 6.2(b), including price, terms and timing, shall be made by the
holders of 32% of the then outstanding shares of Fully Diluted Voting Common Stock. The Requesting
Investors shall be actively involved in the process of identifying and pursuing the Exit
Transaction and the Company’s financial and other advisors shall consult with the Requesting
Investors on a regular basis regarding the progress of their efforts and receive regular guidance
and direction from the Requesting Investors regarding the Exit Transaction process. Once an Exit
Transaction has been identified that is acceptable to the holders of 32% of the then outstanding
shares of Fully Diluted Voting Common Stock, then the Company shall use its commercially reasonable
efforts to consummate such Exit Transaction as soon as practicable after the identification thereof
and shall comply with the reasonable direction of the Requesting Investors in effectuating such
transaction.

               (c) In the event that an Exit Transaction has not been consummated by the Company within six
(6) months from and after the date of receipt of an Exit Transaction Exercise Notice, then the
Board shall be reconstituted pursuant to Section 1.1(e) above, and the reconstituted Board shall
take all reasonable actions that may be necessary or appropriate to implement and consummate an
Exit Transaction in the manner required by this Section 6.2.

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               (d) In the event that any Exit Transaction pursuant to this Section 6.2 is structured as a
merger, consolidation, or similar business combination, each Stockholder agrees to (i) vote in
favor of the transaction, (ii) take such other action as may be required to effect such
transaction, and (iii) take all action to waive any dissenters, appraisal or other similar rights
with respect thereto.

               (e) Solely for purposes of Section 6.2(d) and in order to secure the performance of each
Stockholder’s obligations under Section 6.2(d), each Stockholder hereby irrevocably appoints the
Requesting Investors, and each of them, as proxy of such Stockholder (with full power of
substitution) to vote, provide a written consent or take any other action with respect to its
shares as described in this paragraph if, and only in the event that, such Stockholder fails to
vote or provide a written consent with respect to its shares in accordance with the terms of
Section 6.2(d) or fails to take any other action in accordance with the terms of Section 6.2(d)
within three (3) business days of a request for such vote, written consent or action. Each
Stockholder intends any proxy granted pursuant to this Section 6.2(e) to be, and it shall be,
irrevocable and coupled with an interest, and each Stockholder shall take such further action and
execute such other instruments as may be necessary to effectuate the intent of this proxy and
hereby revokes any proxy previously granted by it with respect to the matters set forth in Section
6.2(d) with respect to the shares owned by such Stockholder.

               (f) Notwithstanding anything to the contrary contained herein, no Stockholder shall be
entitled to a control premium or an extra or special benefit not shared on a pro rata basis by all
other holders of Securities (excluding any preferential rights of any Security expressly set forth
in the Certificate of Incorporation) in an Exit Transaction with respect to their shares.

     7. Preemptive Rights.

          The Significant Stockholders and the Initial Broadview Parties who are not Significant
Stockholders (excluding the persons who are not parties to this Section 7 as set forth on the
applicable signature page to this Agreement) (“Preemptive Rights Stockholders”) shall be entitled
to certain preemptive rights as follows:

          (a) Except for the issuance of the Company’s Securities (i) with respect to options or rights
to acquire shares of capital stock existing immediately after the Effective Time or issued after
the Effective Time pursuant to (iii) or (viii) below, or upon the exercise of, or upon conversion
of, any Security existing immediately after the Effective Time or issued after the Effective Time
in accordance with the terms hereof, (ii) pursuant to a public offering of Securities, (iii) to
directors, officers, employees or consultants of the Company after the Effective Time pursuant to
any stock option plan, restricted stock plan, stock purchase plan or similar employee benefit
program or equity-based agreement, plan or arrangement for such persons approved by the Board or
the Compensation Committee of the Board, prior to the date on which the Management Incentive Plan
was approved by the Board, in an amount not exceeding up to 1,137,219 shares of Common Stock in the
aggregate (less any such shares as to which the right to such shares was forfeited in connection
with an individual’s participation in the Management Incentive Plan pursuant to the terms of the
Restricted Stock Settlement Agreement), (iv) as a stock dividend or upon any stock split or other
subdivision or combination

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of shares of the Company’s capital stock, (v) in connection with business acquisitions,
strategic partnerships and alliances, and financing transactions (other than capital stock issued
to parties unrelated to any such transaction, in exchange for cash, to provide equity financing for
any such transaction), (vi) upon the conversion of outstanding Shares of Series A Preferred Stock,
Series A-1 Preferred Stock, Series B Preferred Stock, Series B-1 Preferred Stock or Series C
Preferred Stock, (vii) with respect to equity grants to Michael Robinson in connection with his
employment by the Company, or (viii) to management employees of the Company pursuant to the
Management Incentive Plan, if the Company at any time after the date hereof authorizes the issuance
or sale of any Securities, the Company shall first offer to sell to the Preemptive Rights
Stockholders a portion of such Securities equal to the percentage of the Fully Diluted Voting
Common Stock held by each Preemptive Rights Stockholder at the time of such issuance.

          (b) In order to exercise their purchase rights hereunder, the Preemptive Rights Stockholders
must, within ten (10) business days (the “Section 7 Acceptance Period”) after receipt of
written notice from the Company describing in reasonable detail the Securities being offered (the
“Issuance Stock”), the purchase price thereof and the payment terms, deliver a written
notice to the Company describing their election hereunder, which shall specify the number of shares
of the Issuance Stock such Preemptive Rights Stockholder will purchase. The Company shall give the
Preemptive Rights Stockholders no less than fifteen (15) business days notice of the closing of the
sale and purchase of such shares.

          (c) Notwithstanding anything to the contrary contained herein, the rights granted to the
Preemptive Rights Stockholders under this Section 7 are non-transferable, provided, however, that
each Preemptive Rights Stockholder shall have the right to assign all or any of its purchase rights
hereunder to any of its Affiliates or its successors and assigns.

          (d) All issuances of Securities pursuant to this Section 7 shall be consummated
contemporaneously at the principal offices of the Company on the later of (i) a mutually
satisfactory business day within thirty (30) days after the expiration of the Section 7 Acceptance
Period or (ii) the fifth business day following the expiration or termination of all waiting
periods under the Hart-Scott-Rodino Act, applicable to such issuance, or at such other time and/or
place as the Company and the Preemptive Rights Stockholders may agree. The delivery of
certificates or other instruments evidencing such Issuance Stock shall be made by the Company on
such date against payment of the purchase price for such Issuance Stock, together with all other
documents which are necessary to effect such Transfer.

          (e) Upon the expiration of the Section 7 Acceptance Period, the Company shall be entitled to
sell such Securities which the Preemptive Rights Stockholders have elected not to purchase during
the one hundred and twenty (120) days following such expiration on terms and conditions no more
favorable to the purchasers thereof than those offered to the Preemptive Rights Stockholders. Any
Securities sold by the Company to any Person after such one hundred and twenty (120) day period
must be re-offered to the Preemptive Rights Stockholders pursuant to the terms of this Section 7.

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     8. Maintenance of Insurance.

          The Company shall maintain directors’ and officers’ liability insurance in an amount
determined by the Board to be adequate and shall at all times comply with the requirements of the
Merger Agreement relating thereto.

     9. Registration Rights.

          9.1 Demand Registrations.

               (a) Requests for Registration. Subject to Section 9.1(c) below, MCG, the Initial
Broadview Parties owning eight percent (8%) of the voting capital stock of the Company (the
“Demand Group”) or the Banks may, at any time after one hundred and eighty days (180) after
a Qualifying IPO, request registration under the Securities Act of all or part of their Registrable
Securities on Form S-1, or any similar long-form of registration, or, if available on Form S-2 or
S-3 or any similar short-form of registration. Each request for a Demand Registration shall
specify the number of Registrable Securities requested to be registered and the proposed
underwriter. Within ten (10) days after receipt of any such request, the Company will give written
notice of such requested registration to all other holders (if any) of Registrable Securities and,
subject to Section 9.1(d) below, will include in such registration all Registrable Securities with
respect to which the Company has received written requests for inclusion therein within fifteen
(15) days after the receipt of the Company’s notice. All registrations requested pursuant to this
Section 9.1(a) are referred to herein as “Demand Registrations.”

               (b) Registration Expenses. The Company will pay all Registration Expenses (as defined
in Section 9.6 hereto).

               (c) Registration Limitations. The Demand Registration rights granted to MCG, the
Demand Group and the Banks in Section 9.1(a) are subject to the following limitations: (i) MCG is
entitled to request one (1) Demand Registration; the Demand Group is entitled to request one (1)
Demand Registration; and the Banks are entitled to request one (1) Demand Registration; provided,
however, that if MCG, the Demand Group or the Banks are unable to sell at least 50% of the
Registrable Securities intended to be sold by such party in a Demand Registration, such party will
not be deemed to have exercised its Demand Registration; and (ii) each registration in respect of a
Demand Registration request must include, in the aggregate (based on Registrable Securities
included in such registration statement by all Stockholders participating in such registration)
Registrable Securities having an aggregate market value of at least $25,000,000 based on the
then-current market price. A registration will not count as one of such Demand Registrations until
it has become effective and, if such offering is an underwritten offering, the holders of
Registrable Securities have sold all Securities requested to be included thereunder (exclusive of
Securities registered to cover underwriters’ over-allotment options).

               (d) Priority in Demand Registration. If a Demand Registration is an underwritten
offering and the managing underwriters advise the Company in writing that in their opinion the
number of Registrable Securities and, if permitted hereunder, other Securities requested to be
included in such offering exceeds the number of Registrable Securities and other

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Securities, if any, which can be sold therein without adversely affecting the marketability of
the offering (the “Offering Quantity”), the Company will include in such registration
Securities in the following priority:

                    (i) First, all Registrable Securities requested to be included by any holders thereof, and if
the number of such holders’ Securities requested to be included exceeds the Offering Quantity, then
the Company shall include a pro rated allocation of all Registrable Securities requested to be
included, with such shares to be allocated to each such holder requesting inclusion in proportion
to the number of Registrable Securities (calculated on an as converted basis) then owned by each
such holder requesting inclusion in relation to the number of Registrable Securities (calculated on
an as converted basis) then owned by all Stockholders requesting inclusion; and

                    (ii) Second, to the extent (and only to the extent) that the Offering Quantity exceeds the
aggregate amount of Securities to be sold for the account of the holders of Registrable Securities
which are requested to be included in such registration (the “Excess Offering Quantity”),
the Company will include in such registration any other Securities requested to be included in such
offering, and if the number of such other holders’ Securities requested to be included exceeds the
Excess Offering Quantity, then the Company shall include only each such requesting holder’s pro
rata share of the Excess Offering Quantity, based on the amount of Securities held by such holder,
on an as converted basis.

               (e) Restrictions on Demand Registrations. The Company will not be obligated to effect
any Demand Registration within one hundred and twenty (120) days after the effective date of a
previous Demand Registration or other registration of Securities of the Company that is an
underwritten offering.

               (f) Selection of Underwriters. In connection with a Demand Registration and any other
registration of Securities that is an underwritten offering, the Board shall have the,
right to select the lead book-running manager to administer the offering, such selection to be
subject to the approval of the parties holding a majority of the Registrable Securities and which
approval shall not be unreasonably withheld.

               (g) Other Registration Rights. Except as provided in this Agreement, the Company will
not grant to any Persons the right to demand that the Company register any equity securities of the
Company, or any securities convertible into or exchangeable or exercisable for such securities,
without the prior written consent of the parties holding the majority of Registrable Securities.

               (h) Demand Registrations Expenses. The Registration Expenses of the holders of
Registrable Securities will be paid by the Company in all Demand Registrations.

          9.2 Piggyback Registrations.

               (a) Right to Piggyback. Whenever the Company proposes to register any of its
Securities under the Securities Act (other than pursuant to a Demand Registration or a registration
on Form S-4 or S-8 or any successor or similar forms) and the registration form to be used may be
used for the registration of Registrable Securities, whether or not for sale for its own

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account, the Company will give prompt written notice to all holders of Registrable Securities
of its intention to effect such a registration and will include in such registration all
Registrable Securities with respect to which the Company has received written requests for
inclusion therein within 30 days after the receipt of the Company’s notice (a “Piggyback
Registration”).

               (b) Piggyback Expenses. The Registration Expenses of the holders of Registrable
Securities will be paid by the Company in all Piggyback Registrations.

               (c) Priority on Primary Registrations. If a Piggyback Registration is an underwritten
primary registration on behalf of the Company, and the managing underwriters advise the Company in
writing (with a copy to each party hereto requesting registration of Registrable Securities) that
in their opinion the number of Securities requested to be included on a secondary basis in such
registration exceeds the number which can be sold in such offering without adversely affecting the
marketability of such offering (the “Company Offering Quantity”), the Company will
include in such registration Securities in the following priority:

                    (i) first, the Company will include the Securities the Company proposes to register;

                    (ii) second, the Company will include all Registrable Securities requested to be included by
any holders thereof, and if the number of such holders’ Registrable Securities requested to be
included exceeds the Company Offering Quantity, then the Company shall include a pro rated
allocation of all Registrable Securities requested to be included, with such shares to be allocated
to each such holder requesting inclusion in proportion to the number of Registrable Securities
(calculated on an as converted basis) then owned by each such holder requesting inclusion in
relation to the number of Registrable Securities (calculated on an as converted basis) then owned
by all Stockholders requesting inclusion; and

                    (iii) third, to the extent (and only to the extent) that the Company Offering Quantity exceeds
the aggregate amount of Securities to be sold for the account of the holders of Registrable
Securities which are requested to be included in such registration (the “Excess Company
Offering Quantity”), the Company will include in such registration any other Securities
requested to be included in such offering, and if the number of such other holders’ Securities
requested to be included exceeds the Excess Company Offering Quantity, then the Company shall
include only each such requesting holder’s pro rata share of the Excess Company Offering Quantity,
based on the amount of Securities held by such holder, on an as converted basis.

               (d) Other Registrations. If the Company has previously filed a registration statement
with respect to Registrable Securities pursuant to Section 9.1, pursuant to this Section 9.2 or
pursuant to Section 9.3 below, and if such previous registration has not been withdrawn or
abandoned, the Company will not file or cause to be effected any other registration of any of its
Securities under the Securities Act (except on Form S-4 or S-8 or any successor or similar form),
whether on its own behalf or at the request of any holder or holders of such Securities, until a
period of at least 180 days has elapsed from the date on which such previous registration statement
was declared effective by the SEC.

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          9.3 Shelf Registration.

               The Company shall file with the SEC on or prior to 12 months after the closing date of a
Qualifying IPO, a shelf registration statement pursuant to Rule 415 under the Act (as may then be
amended) (the “Shelf Registration Statement”) on Form S-1 or Form S-3, if the use of such
form is then available and as determined by the Company, to cover resales of Registrable Securities
by the Stockholders thereof who complete and execute all customary questionnaires, powers of
attorney, indemnities and other documents reasonably required by the Company in connection with the
Shelf Registration Statement. The Company shall use commercially reasonable efforts to cause such
Shelf Registration Statement to be declared effective by the SEC on or prior to 15 months after the
closing date of a Qualifying IPO. The Company shall use its commercially reasonable efforts to
keep such Shelf Registration Statement continuously effective for a period ending two years from
the effective date thereof or such shorter period that will terminate when each of the Registrable
Securities covered by the Shelf Registration Statement shall cease to be a Registrable Security.

          9.4 Holdback Agreements.

               (a) To the extent not inconsistent with applicable law, the holders of Registrable Securities
agree not to effect any public sale or distribution (including sales pursuant to Rule 144 of the
Securities Act) of any Securities that the holders of Registrable Securities own prior to the
effective date of any registration statement and during the seven days prior to and the 120-day
period beginning on such effective date, unless (in the case of an underwritten public offering)
the managing underwriters otherwise agree; provided that the foregoing restrictions shall not be
more restrictive in duration or scope than restrictions imposed on (i) any Person which has been
granted registration rights by the Company, (ii) any officer or director of the Company or (iii)
any 5% or greater holder of equity securities of the Company; and provided further, that such
restriction shall not apply to equity securities purchased in or after such underwritten
registration. Notwithstanding anything herein to the contrary, the Growth Fund of America, Inc.
shall not be subject to the provisions of this Section 9.4(a) with respect to any registration
statement other than that relating to the Company’s initial public offering of equity securities.

               (b) The Company agrees (i) not to effect any public sale or distribution of its equity
securities, or any securities convertible into or exchangeable or exercisable for such securities,
during the seven days prior to and during the 180-day period beginning on the effective date of any
underwritten Demand Registration or any underwritten Piggyback Registration (except as part of such
underwritten registration or pursuant to registrations on Form S-4 or S-8 or any successor or
similar form), unless the underwriters managing the public offering otherwise agree, and (ii) to
cause each holder of its Securities, purchased from the Company at any time after the date of this
Agreement (other than in a public offering) to agree not to effect any public sale or distribution
(including sales pursuant to Rule 144 of the Securities Act) of any such Securities during such
period (except as part of such underwritten registration, if otherwise permitted), unless the
underwriters managing the public offering otherwise agree.

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          9.5 Registration Procedures.

               Whenever any Registrable Securities are required to be registered pursuant to this Agreement,
the Company will use its commercially reasonable efforts to effect the registration and the sale of
such Registrable Securities in accordance with the intended method of disposition thereof, and
pursuant thereto the Company will as expeditiously as possible:

               (a) prepare and, within 60 days (or 45 days with respect to any short form Registration) after
the end of the period within which requests for registration may be given to the Company, file with
the SEC a registration statement with respect to such Registrable Securities and thereafter use its
commercially reasonable efforts to cause such registration statement to become effective (provided
that before filing a registration statement or prospectus or any amendments or supplements thereto,
the Company will furnish to the counsel selected by the holders of a majority of the Registrable
Securities initiating such registration statement copies of all such documents proposed to be
filed, which documents will be subject to review of such counsel); provided, however, that the
Company may postpone for not more than 90 calendar days the filing or effectiveness of a
registration statement requested under Section 9.1 hereof if the Company determines that such
registration could reasonably be expected to have a material adverse effect on any proposal or
plan by the Company to engage in any acquisition of assets (other than in the ordinary course of
business) or any merger, consolidation, tender offer or similar transaction then under
consideration; but in such event, MCG, the Demand Group, and/or the Banks whichever has made a
demand for such registration, shall be entitled to withdraw such request, and if such request is
withdrawn such registration will not count as a Demand Registration under Section 9.1 hereof;

               (b) prepare and file with the SEC such amendments and supplements to such registration
statement and the prospectus used in connection therewith as may be necessary to keep such
registration statement effective for a period of either (i) not less than 270 days (subject to
extension pursuant to Section 9.8(b)) or, if such registration statement relates to an underwritten
offering, such longer period as in the opinion of counsel for the underwriters a prospectus is
required by law to be delivered in connection with sales of Registrable Securities by an
underwriter or dealer or (ii) such shorter period as will terminate when all of the Securities
covered by such registration statement have been disposed of in accordance with the intended
methods of disposition by the seller or sellers thereof set forth in such registration statement
(but in any event not before the expiration of any longer period required under the Securities
Act), and to comply with the provisions of the Securities Act with respect to the disposition of
all Securities covered by such registration statement until such time as all of such Securities
have been disposed of in accordance with the intended methods of disposition by the seller or
sellers thereof set forth in such registration statement;

               (c) furnish to each seller of Registrable Securities such number of copies of such
registration statement, each amendment and supplement thereto, the prospectus included in such
registration statement (including each preliminary prospectus) and such other documents as such
seller may reasonably request in order to facilitate the disposition of the Registrable Securities
Beneficially Owned by such seller;

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               (d) use its commercially reasonable efforts to register or qualify such Registrable Securities
under such other securities or blue sky laws of such jurisdictions as any seller reasonably
requests and do any and all other acts and things which may be reasonably necessary or advisable to
enable such seller to consummate the disposition in such jurisdictions of the Registrable
Securities Beneficially Owned by such seller (provided that the Company will not be required to (i)
qualify generally to do business in any jurisdiction where it would not otherwise be required to
qualify but for this subparagraph, (ii) subject itself to taxation in any such jurisdiction or
(iii) consent to general service of process in any such jurisdiction);

               (e) notify each seller of such Registrable Securities, at any time when a prospectus relating
thereto is required to be delivered under the Securities Act, of the happening of any event (a
“Changing Event”) as a result of which, the prospectus included in such registration
statement contains an untrue statement of a material fact or omits any fact necessary to make the
statements therein not misleading in the light of the circumstances under which they were made,
and, at the request of any such seller, the Company will as soon as possible prepare and furnish to
such seller (a “Correction Event”) a reasonable number of copies of a supplement or
amendment to such prospectus so that, as thereafter delivered to the purchasers of such Registrable
Securities, such prospectus will not contain an untrue statement of a material fact or omit to
state any fact necessary to make the statements therein not misleading in light of the
circumstances under which they were made;

               (f) use commercially reasonable efforts to cause all such Registrable Securities to be listed
on each securities exchange on which similar securities issued by the Company are then listed and,
if not so listed, to be listed on the NASD automated quotation system;

               (g) provide a transfer agent and registrar for all such Registrable Securities not later than
the effective date of such registration statement;

               (h) enter into such customary agreements (including underwriting agreements in customary form)
and take all such other actions as the holders of a majority of the Registrable Securities being
sold or the underwriters, if any, reasonably request in order to expedite or facilitate the
disposition of such Registrable Securities (including, without limitation, effecting a stock split
or a combination of shares);

               (i) make available for inspection by any seller of Registrable Securities, any underwriter
participating in any disposition pursuant to such registration statement and any attorney,
accountant or other agent retained by any such seller or underwriter, all financial and other
records, pertinent corporate documents and properties of the Company, and cause the Company’s
officers, directors, employees and independent accountants to supply all information reasonably
requested by any such seller, underwriter, attorney, accountant or agent in connection with such
registration statement;

               (j) otherwise use its commercially reasonable efforts to comply with all applicable rules and
regulations of the SEC, and make available to its security holders, as soon as reasonably
practicable, an earnings statement covering the period of at least twelve months beginning with the
first day of the Company’s first full calendar quarter after the

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effective: date of the registration statement, which earnings statement shall satisfy the
provisions of Section 11(a) of the Securities Act and Rule 158 thereunder;

               (k) in the event of the issuance of any stop order suspending the effectiveness of a
registration statement, or of any order suspending or preventing the use of any related prospectus
or suspending the qualification of any Securities included in such registration statement for sale
in any jurisdiction, the Company will use its reasonable commercially reasonable efforts promptly
to obtain the withdrawal of such order;

               (l) use its commercially reasonable efforts to obtain one or more comfort letters, dated the
effective date of such registration statement (and, if such registration includes a public
offering, dated the date of the closing under the underwriting agreement), signed by the Company’s
independent public accountants in customary form and covering such matters of the type customarily
covered by comfort letters as the holders of a majority of the Registrable Securities being sold
reasonably request; and

               (m) use its commercially reasonable efforts to provide a legal opinion of the Company’s
outside counsel, dated the effective date of such registration statement (and, if such registration
includes a public offering, dated the date of the closing under the underwriting agreement), with
respect to the registration statement, each amendment and supplement thereto, the prospectus
included therein (including the preliminary prospectus) and such other documents relating thereto
in customary form and covering such matters of the type customarily covered by legal opinions of
such nature.

The Company may require each seller of Registrable Securities as to which any registration is being
effected to furnish the Company such information regarding such seller and the distribution of such
securities as the Company may from time to time reasonably request in writing. No filing under
subparagraph 9.5(a) or 9.5(b) shall be deemed late, in default of the Company’s obligations
thereunder, or otherwise defective, if it occurs after the times indicated in such subparagraphs
solely as a result of any delay by any seller of Registrable Securities in furnishing the
information called for pursuant to the preceding sentence.

          9.6 Registration Expenses.

               (a) All expenses incident to the Company’s performance of or compliance with this Agreement,
including, without limitation, all registration and filing fees, fees and expenses of compliance
with securities or blue sky laws, printing expenses, transfer agent and registrar’s fees, cost of
distributing prospectuses in preliminary and final form as well as any supplements thereto,
messenger and delivery expenses, and fees and disbursements of counsel for the Company and all
independent certified public accountants, underwriters (excluding discounts and commissions, which
will be paid by the sellers of Registrable Securities) and other Persons retained by the Company
(all such expenses being herein called “Registration Expenses”), will be borne as provided
in this Agreement, and the Company will, in any event, pay its internal expenses (including,
without limitation, all salaries and expenses of its Employees performing legal or accounting
duties), the expense of any annual audit or quarterly review, the expense of any liability
insurance and the expenses and fees for listing the Securities

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to be registered on each securities exchange on which similar securities issued by the Company
are then listed or on the NASD automated quotation system.

               (b) In connection with each Demand Registration (including registration pursuant to Section
9.11, a Piggyback Registration and the Shelf Registration Statement), the Company shall reimburse
the holders of Registrable Securities for the reasonable fees and disbursements of one counsel
chosen by the holders of a majority of the Registrable Securities who request inclusion in such
registration, reasonably acceptable to the Company.

               (c) To the extent Registration Expenses are not required to be paid by the Company, each
holder of Registrable Securities and any other holder of Securities included in any registration
hereunder will pay those Registration Expenses allocable to the registration of such holder’s
Registrable Securities or other Securities, as the case may be, so included, and any Registration
Expenses not so allocable will be borne by all sellers of Registrable Securities and any other
holders of Securities included in such registration in an amount determined by dividing such
Registration Expenses by a fraction, the numerator of which is the selling price to be received by
such seller of Registrable Securities or such other holder of Securities and the denominator of
which is the aggregate selling price of all Registrable Securities or other Securities.

               (d) The obligation of the Company to bear expenses described in Section 9.6(a) and to
reimburse the holders of Registrable Securities for the expenses described in Section 9.6(b) shall
apply irrespective of whether a registration, once properly demanded, if applicable, becomes
effective, is withdrawn or suspended, is converted to another form of registration and irrespective
of when any of the foregoing shall occur; provided, however, that Registration Expenses for any
Registration Statement withdrawn solely at the request of a holder of Registrable Securities
(unless withdrawn following postponement of filing by the Company in accordance with Section
9.5(a)) or any supplements or amendments to a Registration Statement or prospectus resulting from a
misstatement furnished to the Company by a holder of Registrable Securities shall be borne by the
holder.

          9.7 Indemnification.

               (a) The Company agrees to indemnify and hold harmless, to the extent permitted by law, each
holder of Registrable Securities and its Representatives against any Losses, joint or several, to
which such holder of Registrable Securities or its Representatives may become subject under the
Securities Act or otherwise, insofar as such Losses (or actions or proceedings, whether commenced
or threatened, in respect thereto) arise out of or are based upon (i) any untrue or alleged untrue
statement of material fact contained in any registration statement, prospectus or preliminary
prospectus or any amendment or supplement thereto or (ii) any omission or alleged omission of a
material fact required to be stated therein or necessary to make the statements therein not
misleading, and the Company will reimburse such holder of Registrable Securities and its
Representatives for any legal or any other expenses incurred by them in connection with
investigating or defending any such Loss, action or proceeding, provided, however, that the Company
shall not be liable to any such holder in any such case to the extent that any such Loss (or action
or proceeding, whether commenced or threatened, in respect thereof) arises out of or is based upon
an untrue statement or alleged untrue statement, or

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omission or alleged omission, made in such registration statement, any such prospectus or
preliminary prospectus or any amendment or supplement thereto, in reliance upon, and in conformity
with, written information prepared and furnished to the Company by such holder of Registrable
Securities or its Representatives expressly for use therein or by failure of such holder of
Registrable Securities to deliver a copy of the registration statement or prospectus or any
amendments or supplements thereto after the Company has furnished such holder of Registrable
Securities with a sufficient number of copies of the same. In connection with an underwritten
offering, the Company will indemnify such underwriters, their officers and directors and each
Person who controls such underwriters (within the meaning of the Securities Act) to the same extent
as provided above with respect to the indemnification of the holders of Registrable Securities.

               (b) In connection with any registration statement in which the holders of Registrable
Securities are participating, the holders of Registrable Securities will furnish to the Company in
writing such information and affidavits as the Company reasonably requests for use in connection
with any such registration statement or prospectus and, to the extent permitted by law, each such
holder of Registrable Securities will indemnify and hold harmless the Company, its directors and
officers and each other Person who controls the Company (within the meaning of the Securities Act)
against any Losses, joint or several, to which the Company, its directors and officers and each
other controlling Person may become subject under the Securities Act or otherwise, insofar as such
Losses (or actions or proceedings, whether commenced or threatened, in respect thereof) arise out
of or are based upon (i) the purchase or sale of Registrable Securities by such holder of
Registrable Securities during any period beginning when such holder has received proper written
notice of a Changing Event (as defined in Section 9.5(e)) and ending on a Correction Event (as
defined in Section 9.5(e)), (ii) any untrue or alleged untrue statement of material fact contained
in the registration statement, prospectus or preliminary prospectus or any amendment or supplement
thereto, or (iii) any omission or alleged omission of a material fact required to be stated therein
or necessary to make the statements therein not misleading, but, with respect to clauses (ii) and
(iii) above, only to the extent that such untrue statement or omission is made in such registration
statement, any such prospectus or preliminary prospectus or any amendment or supplement thereto, in
reliance upon and in conformity with written information prepared and furnished to the Company by
such holder of Registrable Securities expressly for use therein, and such holder of Registrable
Securities will reimburse the Company and each such director, officer and controlling Person for
any legal or any other expenses incurred by them in connection with investigating or defending any
such Loss, action or proceeding; provided, however, that the obligation to indemnify will be
individual to each such holder of Registrable Securities and will be limited to the net amount of
proceeds received by such holder of Registrable Securities from the sale of Registrable Securities
pursuant to such registration statement.

               (c) Any Person entitled to indemnification hereunder will (i) give prompt written notice to
the indemnifying party of any claim with respect to which it seeks indemnification (provided that
the failure to give prompt notice shall not impair any Person’s right to indemnification hereunder
to the extent such failure has not materially prejudiced the indemnifying party) and (ii) unless in
such indemnified party’s reasonable judgment a conflict of interest between such indemnified and
indemnifying parties may exist with respect to such claim, permit such indemnifying party to assume
the defense of such claim with counsel reasonably

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satisfactory to the indemnified party. Such indemnifying party shall not, however, enter into
any settlement with a party without obtaining an unconditional release of each indemnified party by
such party with respect to any and all claims against each indemnified party. If such defense is
assumed, the indemnifying party will not be subject to any liability for any settlement made by the
indemnified party without its consent (but such consent will not be unreasonably withheld). An
indemnifying party who is not entitled to, or elects not to, assume the defense of a claim will not
be obligated to pay the fees and expenses of more than one counsel for all parties indemnified by
such indemnifying party with respect to such claim, unless in the reasonable judgment of any
indemnified party a conflict of interest may exist between such indemnified party and any other of
such indemnified parties with respect to such claim.

               (d) The indemnification provided for under this Agreement will remain in full force and effect
regardless of any investigation made by or on behalf of the indemnified party or any officer,
director or controlling Person of such indemnified party and will survive the Transfer of
Securities.

               (e) If for any reason the foregoing indemnity is unavailable or is insufficient to hold
harmless an indemnified party under Sections 9.7(a), (b) or (c), then each indemnifying party shall
contribute to the amount paid or payable by such indemnified party as a result of any Loss in such
proportion as is appropriate to reflect the relative fault of the indemnifying party, on the one
hand, and the indemnified party, on the other hand, with respect to such offering of Securities.
The relative fault shall be determined by reference to, among other things, whether the untrue or
alleged untrue statement of a material fact or the omission or alleged omission to state a material
fact relates to information supplied by the indemnifying party or the indemnified party and the
parties’ relative intent, knowledge, access to information and opportunity to correct or prevent
such untrue statement or omission. If, however, the allocation provided in the second preceding
sentence is not permitted by applicable law, then each indemnifying party shall contribute to the
amount paid or payable by such indemnified party in such proportion as is appropriate to reflect
not only such relative faults but also the relative benefits of the indemnifying party and the
indemnified party as well as any other relevant equitable considerations. The parties hereto agree
that it would not be just and equitable if contributions pursuant to this Section 9.7(e) were to be
determined by pro rata allocation or by any other method of allocation which does not take account
of the equitable considerations referred to in the preceding sentences of this Section 9.7(e).

               (f) The indemnification and contribution required by this Section 9.7 shall be made by
periodic payments of the amount thereof during the course of the investigation or defense, as and
when bills are received or expense, loss, damage or liability is incurred.

          9.8 Participation in Underwritten Registrations.

               (a) No Person may participate in any registration hereunder which is underwritten unless such
Person (i) agrees to sell such Person’s Securities on the basis provided in any underwriting
arrangements approved by the Person or Persons entitled hereunder to approve such arrangements
(including, without limitation, pursuant to the terms of any over-allotment or “green shoe” option
requested by the managing underwriter(s), provided that each holder of Registrable Securities shall
not be required to sell more than the number of Registrable

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Securities that such holder has requested the Company to include in any registration) and (ii)
completes and executes all questionnaires, powers of attorney, indemnities, underwriting agreements
and other documents reasonably required under the terms of such underwriting arrangements.

               (b) Each Person that is participating in any registration hereunder agrees that, upon receipt
of any notice from the Company of the happening of any event of the kind described in Section
9.5(e) above, such Person will forthwith discontinue the disposition of its Registrable Securities
pursuant to the registration statement until such Person’s receipt of the copies of a supplemented
or amended prospectus as contemplated by such Section 9.5(e). In the event the Company shall give
any such notice, the applicable time period mentioned in Section 9.5(b) during which a Registration
Statement is to remain effective shall be extended by the number of days during the period from and
including the date of the giving of such notice pursuant to this paragraph to and including the
date when each seller of a Registrable Security covered by such registration statement shall have
received the copies of the supplemented or amended prospectus contemplated by Section 9.5(e).

          9.9 Current Public Information.

               At all times after the Company has filed a registration statement with the SEC pursuant to the
requirements of either the Securities Act or the Securities Exchange Act and such registration
statement has been declared effective, the Company will file all reports required to be filed by it
under the Securities Act and the Securities Exchange Act and the rules and regulations adopted by
the SEC thereunder, and will use commercially reasonable efforts to take such further action as the
Purchasers may reasonably request, all to the extent required to enable the holders of Registrable
Securities to sell Registrable Securities pursuant to Rule 144 adopted by the SEC under the
Securities Act (as such rule may be amended from time to time) or any similar rule or regulation
hereafter adopted by the SEC.

          9.10 Adjustment Affecting Registrable Securities.

               Except as otherwise provided herein, the Company will not effect a stock split or dividend or
a combination of shares or take any similar action, or permit any similar change to occur, with
respect to its Securities which would materially and adversely affect the ability of the holders of
Registrable Securities to include such Registrable Securities in a registration undertaken pursuant
to this Agreement or which would adversely affect the marketability of such Registrable Securities
in any such registration (including, without limitation, effecting a stock split or a combination
of shares) in any material respect.

          9.11 Form S-3 Registration.

               In case the Company shall receive from MCG, the Demand Group, or the Banks a written request
or requests pursuant to Section 9.1 that the Company effect a registration on Form S-3 under the
Securities Act (or any similar successor form) and any related qualification or compliance with
respect to all or a part of the Registrable Securities Beneficially Owned by such holders, the
Company will:

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               (a) promptly give written notice of the proposed registration, and any related qualification
or compliance, to all other holders of Securities; and

               (b) as soon as practicable, use its commercially reasonable efforts to effect such
registration and provide information on all such qualifications and compliances as may be so
requested and as would permit or facilitate the sale and distribution of all or such portion of the
Registrable Securities as are specified in such request, together with all or such portion of the
Securities of any other holders of any Securities of the Company joining in such request as is
specified in a written request given within fifteen (15) days after receipt of such written notice
from the Company; provided, however, that the Company shall not be obligated to effect any such
registration, qualification or compliance pursuant to this Section 9.11: (i) if the Company is not
qualified as a registrant entitled to use Form S-3 (or the applicable successor form); or (ii) if
the Company shall furnish to MCG, the Demand Group, and/or the Banks that requested to be included
in such registration, a certificate signed by the President of the Company stating that in the good
faith judgment of the Board, it would be seriously detrimental to the Company and its stockholders
for such Form S-3 registration to be effected at such time, in which event the Company shall have
the right to defer the filing of the Form S-3 registration statement for a period of not more than
ninety (90) days after receipt of request of MCG, the Demand Group, and/or the Banks as the case
may be, under this Section 9.11; provided, however, that the Company shall not utilize this right
more than once in any twelve (12) month period.

     Subject to the foregoing, the Company shall file and use its commercially reasonable efforts
to bring effective a registration statement covering the Registrable Securities and other
Securities so requested to be registered as soon as practicable after receipt of the request of
either MCG, the Demand Group, and/or the Banks.

          9.12 Non-transferability of Rights.

               Notwithstanding anything to the contrary contained herein, the rights granted to MCG, the
Demand Group, and the Banks under this Section 9 are non-transferable, other than (i) with respect
to MCG and the Demand Group, to their Affiliates in connection with a Transfer of Securities by
such parties to such Affiliates and (ii) with respect to the Banks, to their Affiliates or a
Permitted Transferee in connection with a Transfer of Securities by such Bank to such Affiliates or
such Permitted Transferee.

     10. Financial Statements, Reports, Etc.

          10.1 Required Statements.

               Until such time as the Company begins to file periodic reports with the SEC, the Company shall
furnish to each Significant Stockholder that is not a Competitor:

               (a) as soon as practicable, but in any event within forty-five (45) days after the end of each
of the four (4) quarters of each fiscal year of the Company, an unaudited

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balance sheet, income statement and statement of cash flows as of the end of such fiscal
quarter, in reasonable detail and prepared in accordance with GAAP;

               (b) as soon as available, and in any event within ninety (90) days after the end of each
subsequent fiscal year of the Company, an audited consolidated financial statement of the Company
and its subsidiaries as of the end of such fiscal year, together with the related audited
consolidated statements of income, stockholders’ equity and cash flows for the fiscal year then
ended, prepared in accordance with GAAP and certified by nationally recognized independent public
accountants selected by the Board (the “Annual Financial Statement”). The Annual Financial
Statement shall be accompanied by comparative statements from the prior fiscal year;

          10.2 Provision of Information.

               Until such time as the Company begins to file periodic reports with the SEC, all financial
statements and reports furnished to the holders of notes pursuant to the Indenture and/or the
lenders pursuant to the Revolving Credit Facility or other third-party lenders shall also be
provided to MCG, Baker, NEA and Communications Ventures II, L.P., Communications Ventures
Affiliates Fund II, L.P., ComVentures IV, L.P., ComVentures IV CEO Fund, L.P. and ComVentures IV
Entrepreneurs’ Fund, L.P. (collectively, “ComVentures”), WPG Enterprise Fund III, L.L.C.,
Weiss, Peck & Greer Venture Associates IV, L.L.C., WPG. Information Sciences Entrepreneur Fund,
L.P. and Weiss, Peck & Greer Venture Associates IV Cayman, L.P. (collectively,
“Lightspeed”), AP EUREKAGGN LLC and Trimaran Fund II, LLC.

          10.3 Confidentiality.

               All materials and information obtained by any Significant Stockholder pursuant to Section 10.1
shall be kept confidential and shall not be disclosed to any third party except (a) as has become
generally available to the public (other than through disclosure by such Significant Stockholder in
contravention of this Agreement), (b) to such Significant Stockholder’s directors, officers,
trustees, shareholders, partners, employees, agents, counsel, accountants, funding sources, rating
agencies, insurers and other professional consultants on a need to know basis, (c) to any other
Significant Stockholder, (d) to any Person to which such Significant Stockholder offers to Transfer
any Securities; provided that the prospective Transferee shall agree to be bound by the provisions
of this Section 10.3, (e) in order to comply with any law, rule, regulation or order applicable to
such Significant Stockholder, (f) as required or requested to be made by any regulatory or
governmental agency or (g) in connection with any litigation to which any Significant Stockholder
is a party or formal or any informal investigative demand issued to such Significant Stockholder in
the course of any litigation, investigation or administrative proceeding; provided that any
Significant Stockholder disclosing information pursuant to subsection (g) of this Section 10.3
shall notify the Company immediately of any such disclosure; provided further, that any Significant
Stockholder disclosing pursuant to subsection (g) of this Section 10.3 will exercise commercially
reasonable efforts to obtain a protective order requiring that the material and information so
disclosed be used only for the purposes required by such litigation or other reliable assurance
that confidential treatment will be provided. Notwithstanding the foregoing, (i) any Significant
Stockholder disclosing information pursuant to (b), (c) or (d) of this Section 10.3 may not
disclose such information to a Competitor and (ii)

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to the extent that the obligations of each Significant Stockholder pursuant to this Section
10.3 are inconsistent with a confidentiality arrangement entered into between the Company and such
Significant Stockholder, the obligations of this Section 10.3 shall be superseded by such other
confidentiality arrangement.

          10.4 Non-transferability of Rights.

               Notwithstanding anything to the contrary contained herein, the rights granted to the
Significant Stockholders under this Section 10 are non-transferable, other than to their respective
Affiliates in connection with a Transfer of Securities by such parties to such Affiliates or to the
their Transferees who become a party to this Agreement and who Beneficially Own four percent (4%)
or more of the Fully Diluted Common Stock.

     11. Board Observers; Director Expenses.

          (a) Subject to the execution of confidentiality agreements as may be reasonably required by
the Company, the Banks, for so long as the Banks own at least fifty percent (50%) of the shares of
Class A Common Stock owned by such Banks immediately after the Effective Time (as defined in the
Merger Agreement), exclusive of any Class A Common Stock redeemed by the Company pursuant to the
Bank Subscription Agreement, shall be permitted to designate two (2) individuals, who are employees
of such Banks, to attend, in a nonvoting observer capacity, all meetings of the Board and, in this
respect, the Company shall provide such observers copies of all notices, minutes, consents, and
other materials that it provides to members of the Board; provided, however, that no observer may
be a Competitor, an employee of a Competitor or otherwise be designated by a Competitor; and
provided further, that the Company reserves the right to exclude such observers from access to any
notices, minutes, consents, and other materials that it provides to members of the Board or any
portion of any meeting if the Company in good faith believes that (i) such exclusion is necessary
to preserve any attorney-client privilege of the Company or an Affiliate or (ii) the Banks or its
Affiliates have a conflict of interest with respect to the subject matter of the discussions.

          (b) (i) If the Eureka Holders (A) cease to be able to appoint a member of the Board subject to
Section 1.1(d) above (B) continue to hold at least five percent (5%) of the outstanding Series A
Preferred Stock, Series A-1 Preferred Stock, Series B Preferred Stock and Series B-1 Preferred
Stock of the company, including any shares of Series B-1 Preferred Stock issued or issuable
pursuant to the exercise of warrants to purchase Series B-1 Preferred Stock granted to the
stockholders of Eureka in connection with the merger effected pursuant to the Eureka Merger
Agreement and including any subsequently issued preferred stock of the Company that is pari passu
to the Series A Preferred Stock, Series A-1 Preferred Stock, Series B Preferred Stock and Series
B-1 Preferred Stock (other than with respect to the voting rights granted to the holders of Series
A Preferred Stock and Series A-1 Preferred Stock) (all such shares of preferred stock,
collectively, the “Investor Preferred Stock”), and (ii) the Company grants to any holder of
at least five percent (5%) of the Investor Preferred Stock the right to designate one (1) or more
individuals to attend, in a nonvoting observer capacity, all meetings of the Board, then the Eureka
Holders shall be permitted to designate one (1) individual, who is an employee of one of the Eureka
Holders, to attend, in a nonvoting observer capacity, all meetings of the Board and, in this
respect, the Company shall provide such observer copies of all notices,

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minutes, consents, and other materials that it provides to members of the Board; provided,
however, that the observer may not be a Competitor, an employee of a Competitor or otherwise be
designated by a Competitor; and provided further, that the Company reserves the right to exclude
such observer from access to any notices, minutes, consents, and other materials that it provides
to members of the Board or any portion of any meeting if the Company in good faith believes that
(i) such exclusion is necessary to preserve any attorney-client privilege of the Company or an
Affiliate or (ii) any of the Eureka Holders has a conflict of interest with respect to the subject
matter of the discussions.

          (c) The Company shall pay the reasonable out-of-pocket expenses incurred by each director in
connection with performing his or her duties as a member of the Board, including without limitation
the reasonable out-of-pocket expenses incurred by such person attending meetings of the Board or
any committee thereof or meetings of any board of directors or other similar managing body (and any
committee thereof) of any Subsidiary of the Company. The Independent Directors may receive
reasonable compensation for their service on the Board.

     12. Legend.

          All Stockholders agree that all certificates evidencing Securities shall be stamped or
endorsed with a legend in substantially the following form; provided, however, that in the event
that Securities are registered under the Securities Act or become available for sale under Rule
144(k) thereof the Company shall promptly upon request, but in any event not later than is
necessary in order to consummate any sale pursuant to any underwriting agreement or sales agency
agreement relating thereto, deliver a replacement certificate not containing the first paragraph of
the legend below in exchange for the legend certificate (it being understood that such legend shall
be placed on such replacement certificate if the sale does not occur in accordance with the terms
of the registration statement):

     THE SECURITIES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES
ACT OF 1933, AS AMENDED, OR APPLICABLE STATE SECURITIES LAWS, AND ACCORDINGLY NEITHER THE
SECURITIES NOR ANY INTEREST THEREIN MAY BE SOLD, TRANSFERRED, PLEDGED, OR OTHERWISE DISPOSED OF
UNLESS SO REGISTERED OR AN EXEMPTION FROM REGISTRATION IS AVAILABLE.

     IN ADDITION, TRANSFERS, AND OTHER MATTERS IN RESPECT OF THE SECURITIES REPRESENTED BY THIS
CERTIFICATE ARE SUBJECT TO THE THIRD AMENDED AND RESTATED SHAREHOLDERS AGREEMENT DATED AS OF MAY
31, 2007 BY AND AMONG THE COMPANY AND THE STOCKHOLDERS NAMED THEREIN. A COPY OF THE AGREEMENTS IS
ON FILE AT THE PRINCIPAL OFFICE OF THE COMPANY AND MAY BE OBTAINED WITHOUT CHARGE UPON WRITTEN
REQUEST TO THE COMPANY.

     THE COMPANY HAS MORE THAN ONE CLASS OF STOCK AUTHORIZED FOR ISSUANCE. THE COMPANY WILL
FURNISH WITHOUT CHARGE TO EACH STOCKHOLDER OF THE COMPANY WHO SO REQUESTS A COPY OF THE POWERS,
DESIGNATIONS, PREFERENCES AND RELATIVE, PARTICIPATING, OPTIONAL, OR

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OTHER SPECIAL RIGHTS OF EACH CLASS OF STOCK (OR SERIES THEREOF) OF THE COMPANY AND THE
QUALIFICATIONS, LIMITATIONS OR RESTRICTIONS OF SUCH PREFERENCES AND/OR RIGHTS. PRIOR TO ANY
TRANSFER OF THIS CERTIFICATE, THE HOLDER SHOULD CONSIDER WHETHER TO TRANSFER SHARES OF COMMON STOCK
(EITHER CLASS A COMMON STOCK OR CLASS B COMMON STOCK) AFTER CONSIDERATION OF THE PROVISIONS SET
FORTH IN THE TENTH AMENDED AND RESTATED CERTIFICATE OF INCORPORATION, INCLUDING THE SERIES A
LIQUIDATION PREFERENCE, THE SERIES A-1 LIQUIDATION PREFERENCE, THE SERIES B LIQUIDATION PREFERENCE,
THE SERIES B-1 LIQUIDATION PREFERENCE, THE SERIES C LIQUIDATION PREFERENCE, THE SERIES A ABSOLUTE
LIQUIDATION PREFERENCE, THE SERIES A-1 ABSOLUTE LIQUIDATION PREFERENCE, THE SERIES B ABSOLUTE
LIQUIDATION PREFERENCE AND THE SERIES B-1 ABSOLUTE LIQUIDATION PREFERENCE SET FORTH IN ARTICLE 4
THEREOF.

     13. Fair Market Value.

          If, following a determination of the Fair Market Value (as defined in the Certificate of
Incorporation) under the Certificate of Incorporation of a particular security, property or other
asset, the holders of a majority of the outstanding shares of any series of preferred stock, voting
together as a single class (the “Objecting Parties”), dispute such determination by sending
written notice to the Board within twenty-one days after being given notice of such valuation, the
Fair Market Value shall be established by the opinion of an independent appraiser reasonably
acceptable to both the Board and the Objecting Parties. If the fair market value as determined by
the independent appraiser shall be an amount that is within a range of 90% to 110% of the Fair
Market Value as previously determined in good faith by the Board, then the Objecting Parties shall
be required to pay the fees and expenses of such independent appraiser, and if the fair market
value as determined by the independent appraiser shall be an amount that is not within a range of
90% to 110% of the Fair Market Value as previously determined in good faith by the Board, the
Company shall be required to pay the fees and expenses of such independent appraiser.

     14. Termination of Rights and Obligations.

          The rights and obligations of each Stockholder under this Agreement shall terminate as to such
Stockholder upon the earlier to occur of: (i) such Stockholder is no longer the Beneficial Owner
of Securities, (ii) a Qualifying IPO or (iii) a Company Sale, except for: (x) Section 6.1 which
shall survive a Qualifying IPO for so long as the Stockholders immediately after the effective time
of the Merger continue to Beneficially Own at least fifty (50%) of the Company’s outstanding voting
capital stock and (y) Section 9, which shall survive a Qualifying IPO and a Company Sale as to each
Stockholder for so long as such Stockholder Beneficially Owns Registrable Securities.

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     15. Grant of Proxy.

          Should Section 1 of this Agreement be construed to constitute the granting of proxies with
respect to the election of directors, such proxies shall be deemed coupled with an interest and are
irrevocable for the term of this Agreement.

     16. Specific Enforcement.

          Each party hereto acknowledges that money damages would be both incalculable and an
insufficient remedy for any breach of this Agreement by such party and that any such breach would
cause the injured party irreparable harm. Accordingly, each party hereto also agrees that, in the
event of any breach or threatened breach of the provisions of this Agreement by such party, the
injured party shall be entitled to equitable relief without the requirement of posting a bond or
other security, including in the form of injunctions and orders for specific performance, in
addition to all other remedies available to such injured party at law or in equity.

     17. Stock Splits, Stock Dividends, etc.

          In the event of any stock split, stock dividend, recapitalization, reorganization or
combination, any securities issued to the parties shall be subject to this Agreement.

     18. Merger; Termination of Original Agreement.

          This Agreement supersedes, merges and renders void any and all prior agreements and/or
understandings among or between the parties, oral or written, with respect to its subject matter,
including without limitation the Original Agreement.

     19. Manner of Voting.

          The voting of shares pursuant to this Agreement may be effected in person, by proxy, by
written consent, or in any other manner permitted by applicable law.

     20. Term.

          This Agreement shall continue in full force and effect for a period of ten (10) years
commencing from the date of this Agreement.

     21. Representations and Warranties.

          Each party hereto represents and warrants to the other parties hereto as follows:

          (a) It has full power and authority to execute, deliver and perform its obligations under this
Agreement.

          (b) This Agreement has been duly and validly authorized, executed and delivered by it, and
constitutes a valid and binding obligation of it, enforceable against it in accordance with its
terms except to the extent that enforceability may be limited by bankruptcy, insolvency or other
similar laws affecting creditors’ rights generally.

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          (c) The execution, delivery and performance of this Agreement by it does not (x) violate,
conflict with, or constitute a breach of or default under its organizational documents, if any, or
any material agreement to which it is a party or by which it is bound or (y) violate any law,
regulation, order, writ, judgment, injunction or decree applicable to it.

          (d) No consent or approval of, or filing with, any governmental or regulatory body is required
to be obtained or made by it in connection with the transactions contemplated hereby.

          (e) Other than this Agreement and any agreement between MCG and certain BridgeCom executives,
it is not a party to any contract or agreement, written or oral, (i) with respect to the Securities
of the Company (including, without limitation, any proxy, voting agreement, voting trust,
stockholder’s agreement, registration rights agreement, etc.) or (ii) otherwise with or relating to
the Company. Other than any agreement between MCG and certain BridgeCom executives, it has not
granted and is not a party to any proxy, voting trust or any agreement which is inconsistent with
or otherwise conflicts with any provisions of this Agreement and will not grant any proxy or become
party to any voting trust or other agreement which is inconsistent with or otherwise conflicts with
any provisions of this Agreement.

     22. Certain Definitions.

          The following capitalized terms shall have the meanings ascribed to them below:

          “Affiliate” means any Person that directly or indirectly controls, or is under control
with, or is controlled by such Person. As used in this definition, “control” (including with its
correlative meanings, “controlled by” and “under common control with”) shall mean the possession,
directly or indirectly, of the power to direct or cause the direction of the management or policies
of a Person (whether through ownership of securities or partnership or other ownership interests,
by contract or otherwise).

          “Agreement” has the meaning set forth in the Preamble.

          “All or Nothing Sale” has the meaning set forth in Section 4(a).

          “Annual Financial Statement” has the meaning set forth in Section 10(b).

          “Baker Directors” has the meaning set forth in Section 1.1(b).

          “Banks” has the meaning set forth in the Preamble.

          “Beneficial Owner” (and, with correlative meanings, “Beneficially Own” and
“Beneficial Ownership”) of any interest means a Person which, together with its Affiliates,
is or may be deemed a beneficial owner of such interest for purposes of Rule 13d-3 or 13d-5 under
the Exchange Act, or which, together with its Affiliates, has the right to become such a beneficial
owner of such interest (whether such right is exercisable immediately or only after the passage of
time) pursuant to any agreement, arrangement or understanding, or upon the exercise, conversion or
exchange of any warrant, right or other instrument, or otherwise.

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          “Board” means the Board of Directors of the Company in office at the applicable time,
as elected in accordance with the provisions of this Agreement.

          “BridgeCom” has the meaning set forth in the Recitals.

          “BridgeCom Employee” has the meaning set forth in Section 4(c).

          “BridgeCom Merger Agreement” has the meaning set forth in the Recitals.

          “Bring-Along Notice” has the meaning set forth in Section 6.1(b).

          “Bring-Along Stockholder” has the meaning set forth in Section 6.1(a).

          “Certificate of Incorporation” means the Company’s Tenth Amended and Restated
Certificate of Incorporation, as filed with the Secretary of State of the State of Delaware
immediately at the Effective Time, as the same may be amended from time to time.

          “Changing Event” has the meaning set forth in Section 9.5(e).

          “Class A Common Stock” has the meaning set forth in the Recitals.

          “Class B Common Stock” means the class B, non-voting common stock, $0.01 par value per
share, of the Company.

          “Common Stock” means the Class A Common Stock and Class B Common Stock.

          “Company” has the meaning set forth in the Preamble.

          “Company Acceptance Period” has the meaning set forth in Section 4(c).

          “Company Offering Quantity” has the meaning set forth in Section 9.2(c).

          “Company Refused Securities” has the meaning set forth in Section 4(d).

          “Company Sale” means any sale, lease or other disposition of all or substantially all
of the assets of the Company or any merger, reorganization, consolidation or recapitalization
transaction or series of transactions, or any transaction or series of related transactions in
which the holders of capital stock of the Company immediately prior to such transaction or series
of transactions do not continue to own more than fifty percent (50%) of the voting power of the
surviving entity.

          “Competitor” means any party, Person, or enterprise (including any holding company,
parent company, subsidiary or division of such party, Person or enterprise, any other related
commercial enterprise, or any party with whom such party, Person or enterprise has entered into an
agreement, arrangement or understanding to act in concert) which conducts activities in the
Telecommunications Business; provided, however, that:

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	 	a.	 	no Person shall be deemed a Competitor solely as a result of the acquisition or
ownership of any securities of a Telecommunications Business, if such securities,
together with all other securities owned by such Person’s Affiliates, do not represent
more than ten percent (10%) of the outstanding capital stock of such Telecommunications
Business; provided that such Person does not have any significant management
involvement in, or a right to appoint a representative to the board of directors or
other equivalent governing body of, such Telecommunications Business;
	 
	 	b.	 	no Person shall be deemed a Competitor solely as a result of providing debt
financing to a Telecommunications Business, provided that such Person does not have any
significant management involvement in, or a right to appoint a representative to the
board of directors or other equivalent governing body of, such Telecommunications
Business;
	 
	 	c.	 	the Preferred Stockholders (that are not natural persons) existing immediately
after the Effective Time and the Affiliates of such stockholders shall not be deemed a
Competitor for the purposes of this Agreement, irrespective of any acquisition of a
Telecommunications Business or any interest therein by such Preferred Stockholder from
and after the date hereof, including under circumstances where such Preferred
Stockholder has significant management involvement in, or has a right to appoint a
representative to the board of directors or other equivalent governing body of such
Telecommunications Business;
	 
	 	d.	 	NTFC and Wachovia and the Affiliates of such entities, as long as such
Affiliates are not engaged in the Telecommunications Business, shall not be deemed a
Competitor for the purposes of this Agreement;
	 
	 	e.	 	any Person that the disinterested directors of the Board determine is not a
Competitor shall not be deemed a Competitor for purposes of this Agreement; and
	 
	 	f.	 	CVC and each Affiliate of CVC shall be deemed to be a Competitor.

          “ComVentures” has the meaning set forth in Section 10.2.

          “Correction Event” has the meaning set forth in Section 9.5(e).

          “CVC” means Columbia Ventures Corporation.

          “Demand Group” has the meaning set forth in Section 9.1(a).

          “Demand Registrations” has the meaning set forth in Section 9.1(a).

          “Designated Independent Director” shall have the meaning set forth in Section 1.1(e).

          “Effective Time” means the time of the Closing of the Indenture.

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          “Employees” means any current, former, or retired employee, office consultant,
advisor, independent contractor, agent, officer or director of the Company.

          “Eureka Director” has the meaning set forth in Section 1.1(e).

          “Eureka” has the meaning set forth in the Recitals.

          “Eureka Holders” means each of the parties who have executed a Joinder to the Third
Amended and Restated Shareholders Agreement, dated as of May 31, 2007, by and among Broadview and
the shareholders named therein.

          “Eureka Merger” has the meaning set forth in the Recitals.

          “Eureka Merger Agreement” has the meaning set forth in the Recitals.

          “Excess Company Offering Quantity” has the meaning set forth in Section
9.2(c)(iii).

          “Excess Offering Quantity” has the meaning set forth in Section 9.1(d)(ii).

          “Exclusivity Period” has the meaning set forth in Section 4(b).

          “Existing Broadview Stockholders” has the meaning set forth in the Preamble.

          “Exit Transfer” has the meaning set forth in Section 6.1(a).

          “Exit Transaction” has the meaning set forth in Section 6.2(a).

          “Exit Transaction Exercise Notice” has the meaning set forth in Section
6.2(a).

          “Exiting Stockholders” has the meaning set forth in Section 6.1(a).

          “Exiting Transferees” has the meaning set forth in Section 6.1(a).

          “First Offer Denominator” means the difference of (a) the aggregate number of shares
of Fully Diluted Common Stock Beneficially Owned on the first day of the Exclusivity Period by all
Remaining Non-Selling Significant Stockholders who exercise their option to purchase Preferred
Refused Securities and (b) any Forfeitable Securities Beneficially Owned on the first day of the
Exclusivity Period by the Banks who exercise their option to purchase the Preferred Refused
Securities.

          “Fiscal Quarter” means any of the accounting periods of the Company ending on March
31, June 30, September 30 and December 31 of each year.

          “Forfeitable Securities” means the shares of Class A Common Stock Beneficially Owned
by the Banks that are subject to buy-back rights of the Company.

          “Fully Diluted Common Stock” means, at any given time, all shares of Common Stock
issued and outstanding at such time, plus all shares of Common Stock then issuable upon

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exercise of any then outstanding options, warrants and convertible securities of the Company,
whether or not such options, warrants or convertible securities are actually exercisable or
convertible at such time.

          “Fully Diluted Voting Common Stock” means, at any given time, all shares of Class A
Common Stock issued and outstanding at such time, plus all shares of Class A Common Stock then
issuable upon exercise of any then outstanding options, warrants and convertible securities of the
Company (to the extent convertible at the sole option of the holder), whether or not such options,
warrants or convertible securities are actually exercisable or convertible at such time, provided,
however, that no shares of Class B Common Stock outstanding or issuable upon exercise of any then
outstanding options, warrants or convertible securities of the Company shall be included in the
Fully Diluted Voting Common Stock.

          “Funded Debt” means as of the date of determination all indebtedness including capital
lease obligations, but excluding all accounts payable of the Company, that would appear as a
liability for long term debt, short term debt, current maturities of debt and other similar
interest bearing obligations on the balance sheet of the Company in accordance with GAAP.

          “Group” has the meaning assigned such term for purposes of Rule 13d-5 under the
Exchange Act.

          “HSR” has the meaning set forth in Section 4(g).

          “Independent Director” means, with respect to Section 1.1(e), a director that would
qualify as an “Independent Director” (as defined in the NASDAQ Stock Market Marketplace Rules) for
MCG, NEA, Baker or the Eureka Holders.

          “Indenture” means the indenture, dated as of August 23, 2006, executed pursuant to the
Note Offering.

          “Initial Broadview Parties” has the meaning set forth under the heading on the
signature page of this Agreement.

          “Issuance Stock” has the meaning set forth in Section 7(b).

          “Joint Directors” has the meaning set forth in Section 1.1(e).

          “Lightspeed” has the meaning set forth in Section 10.2.

          “Loss” means any liability, demand, investigation, claim, action, cause of action,
lawsuit, compromise, settlement, assessment or judgment, cost, damage, deficiency, tax, penalty,
fine or expense, whether or not arising out of third party claims.

          “Management Incentive Plan” has the meaning set forth in the Recitals.

          “Management Incentive Stockholders” has the meaning set forth in the Preamble.

          “MCG” has the meaning set forth in the Preamble.

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          “MCG Directors” has the meaning set forth in Section 1.1(a).

          “Management Stockholder” means any individual who is part of the Company’s management
and who is designated by the Board or the Compensation Committee thereof as a “Management
Stockholder” for purpose of this definition.

          “Merger” has the meaning set forth in the Recitals.

          “NEA Director” has the meaning set forth in Section 1.1(c).

          “Non-Forfeitable Securities” means the shares of Class A Common Stock Beneficially
Owned by the Banks that are not subject to the buy-back right of the Company.

          “Non-Selling Preferred Significant Stockholder” has the meaning set forth in
Section 4(d).

          “Non-Selling Significant Stockholder” has the meaning set forth in Section 4.

          “Note Offering” means the offering by the Company of $210,000,000 principal amount of
notes consummated on August 23, 2006.

          “Notice of Intent” has the meaning set forth in Section 4(a).

          “NTFC” means NTFC Capital Corporation.

          “Objecting Parties” has the meaning set forth in Section 13.

          “Offer Securities” has the meaning set forth in Section 4(e).

          “Offered Securities” has the meaning set forth in Section 4(a).

          “Offering Quantity” has the meaning set forth in Section 9.1(d).

          “Original Agreement” has the meaning set forth in the Recitals.

          “Oversubscribed Preferred Stockholder” has the meaning set forth in Section
4(d).

          “Oversubscribed Stockholder” has the meaning set forth in Section 4(e).

          “Permitted Transferee” means in the case of each of the parties to this Agreement, and
upon the condition of compliance with Section 3 of this Agreement, (i) a Person to whom Securities
are Transferred from such transferring party by will or the laws of descent and distribution or by
gift without consideration of any kind; provided that such Transferee is the Stockholder’s
Relative, (ii) a trust that is for the exclusive benefit of, or a partnership the partners of which
are exclusively, such transferring party or his or her Permitted Transferees under (i) above, (iii)
an Affiliate of the Transferor, (iv) a Person to whom Securities are Transferred pursuant to a
public offering registered under the Securities Act or (v) the Company.

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          “Person” means any individual, corporation, partnership, firm, joint venture,
association, joint-stock company, trust, unincorporated organization, governmental body or other
entity.

          “Piggyback Registration” has the meaning set forth in Section 9.2(a).

          “Preemptive Rights Stockholders” has the meaning set forth in Section 7.

          “Preferred Acceptance Period” has the meaning set forth in Section 4(d).

          “Preferred Offer Securities” has the meaning set forth in Section 4(d).

          “Preferred Refused Securities” has the meaning set forth in Section 4(e).

          “Preferred Remaining Securities” has the meaning set forth in Section 4(d).

          “Preferred Stock” means the Series A Preferred Stock, the Series A-1 Preferred Stock,
the Series B Preferred Stock, the Series B-1 Preferred Stock and the Series C Preferred Stock.

          “Preferred Stockholder” means a Stockholder who Beneficially Owns Preferred Stock.

          “Proportionate Percentage” with respect to Section 4 means, (A) as to each Non-Selling
Preferred Significant Stockholder, the quotient obtained (expressed as a percentage) by dividing
(i) the number of shares of Fully Diluted Common Stock Beneficially Owned by such Non-Selling
Preferred Significant Stockholder on the first day of the Exclusivity Period by (ii) the aggregate
number of shares of Fully Diluted Common Stock Beneficially Owned on the first day of the
Exclusivity Period by all Non-Selling Preferred Significant Stockholders who exercise their option
to purchase Company Refused Securities, (B) as to each Remaining Non-Selling Significant
Stockholder except for the Banks, the quotient obtained (expressed as a percentage) by dividing (i)
the number of shares of Fully Diluted Common Stock Beneficially Owned by such Remaining Non-Selling
Significant Stockholder on the first day of the Exclusivity Period by (ii) the First Offer
Denominator, and (C) as to each Bank, the quotient obtained (expressed as a percentage) by dividing
(i) the number of shares of Non-Forfeitable Securities Beneficially Owned by such Bank on the first
day of the Exclusivity Period by (ii) the First Offer Denominator. “Proportionate Percentage” with
respect to Section 5 means, (A) as to each Non-Selling Significant Stockholder except for the
Banks, the quotient obtained (expressed as a percentage) by dividing (i) the number of shares of
Fully Diluted Common Stock Beneficially Owned by such Non-Selling Significant Stockholder on the
first day of the Section 5 Acceptance Period by (ii) the Tag Along Denominator, and (B) as to each
Bank, the quotient obtained (expressed as a percentage) by dividing (i) the number of shares of
Non-Forfeitable Securities Beneficially Owned by such Bank on the first day of the Section 5
Acceptance Period by (ii) the Tag Along Denominator.

          “Qualifying IPO” shall mean any issuance and sale of shares of Common Stock which
occurs in an underwritten public offering registered under the Securities Act of 1933, as amended,
and provides net proceeds to the Company of not less than $50,000,000.

-41-

 

          “Registrable Securities” means (i) any shares of Common Stock issued or issuable upon
conversion of the Series A Preferred Stock, the Series A-1 Preferred Stock, the Series B Preferred
Stock, the Series B-1 Preferred Stock or the Series C Preferred Stock or the exercise of the
Warrants held by the Warrant Holders, (ii) any other shares of Common Stock held by the
Stockholders, and (iii) any shares of Common Stock issued or issuable directly or indirectly with
respect to the securities referred to in clauses (i) and (ii) by way of stock dividend or stock
split or in connection with a combination of shares, recapitalization, merger, consolidation or
other reorganization. As to any particular shares constituting Registrable Securities, such shares
will cease to be Registrable Securities when they have been (x) effectively registered under the
Securities Act and disposed of in accordance with a registration statement covering them or (y)
sold to the public pursuant to Rule 144 (or by similar provision under the Securities Act).

          “Registration Expenses” has the meaning set forth in Section 9.6(a).

          “Relative” means with respect to each Stockholder, such Stockholder’s spouse, former
spouse, child, stepchild, parent, parent of spouse, sibling or grandchild.

          “Remaining Non-Selling Significant Stockholder” has the meaning set forth in
Section 4(e).

          “Remaining Securities” has the meaning set forth in Section 4(e).

          “Representatives” of a Person means its officers, Employees, agents, legal advisors
and accountants.

          “Requesting Investors” has the meaning set forth in Section 6.2(a).

          “Restricted Stock Settlement Agreement” means the Restricted Stock Settlement
Agreement, dated April 2007, by and among the Company, MCG Capital Corporation, a Delaware
corporation, BridgeCom Holdings, Inc., a Delaware corporation, and the individual grantee named
therein.

          “Revolving Credit Facility” means the $25,000,000 revolving credit facility entered
into by the Company on August 23, 2006.

          “SEC” has the meaning set forth in Section 6.1(c).

          “Sale Notice” has the meaning set forth in Section 5(a).

          “Sale Period” has the meaning set forth in Section 4(f).

          “Section 5 Acceptance Period” has the meaning set forth in Section 5(c).

          “Section 7 Acceptance Period” has the meaning set forth in Section 7(b).

          “Securities” means any class or series of preferred stock of the Company, the Common
Stock of the Company, or any warrant, option or other right to purchase any of the foregoing,
including, without limitation, any convertible debt or similar instrument.

-42-

 

          “Selling Group” has the meaning set forth in Section 5.

          “Selling Stockholder” has the meaning set forth in Section 4.

          “Series A/A-1 Holders” has the meaning set forth in Section 2(a).

           “Series B/B-1 Holders” has the meaning set forth in Section 2(a).

          “Series A Preferred Stock” has the meaning set forth in the Recitals.

          “Series A-1 Preferred Stock” has the meaning set forth in the Recitals.

          “Series B Preferred Stock” has the meaning set forth in the Recitals.

          “Series B-1 Preferred Stock” has the meaning set forth in the Recitals.

          “Series C Preferred Stock” has the meaning set forth in the Recitals.

          “Shelf Registration Statement” has the meaning set forth in Section 9.3.

          “Significant Stockholder” means a Stockholder Beneficially Owning 2.3% or more of the
Fully Diluted Voting Common Stock immediately after the Effective Time.

          “Stockholder” has the meaning set forth in the Preamble.

          “Subsidiary” means with respect to any Person, (i) any corporation, partnership or
other entity of which shares of capital stock or other ownership interests having ordinary voting
power to elect a majority of the board of directors or other similar managing body of such
corporation, partnership or other entity are at the time owned or controlled, directly or
indirectly, by such Person, or (ii) the management of which is otherwise controlled, directly or
indirectly, through one or more intermediaries by such Person.

          “Tag Along Denominator” means the aggregate number of shares of Fully Diluted Common
Stock Beneficially Owned on the first day of the Section 5 Acceptance Period by the Selling Group
and all Non-Selling Significant Stockholders who wish to participate in the Tag Along Sale.

          “Tag Along Sale” has the meaning set forth in Section 5.

          “Telecommunications Business” means the business of primarily (i) transmitting, or
providing services relating to the transmission of voice, fax, video or data through owned or
leased transmission facilities or the provision of Internet related or other enhanced services
(“Telecommunications Services”), (ii) creating, developing or marketing communications
related network equipment, software and other devices for use in providing Telecommunications
Services, (iii) owning, developing or operating assets related to Telecommunications Services, (iv)
owning, developing or operating back-office or support systems related to Telecommunications
Services or (v) evaluating, participating or pursuing any other activity or opportunity that is
primarily related to those identified in clause (i), (ii), (iii) or (iv) above.

-43-

 

          “Third Independent Director” shall have the meaning set forth in Section
1.1(e).

          “Transfer” means to transfer, sell, assign, pledge, hypothecate, give, create a
security interest in or lien on, place in trust (voting or otherwise), transfer by operation of law
or in any other way encumber or dispose of, directly or indirectly and whether or not voluntarily,
any Securities (or any beneficial interest therein).

          “Transferee” has the meaning set forth in Section 3.1.

          “Unaccredited Stockholders” has the meaning set forth in Section 6.1(c).

          “Wachovia” means Wachovia Bank, National Association.

          “Warrant Holders” means the holders of warrants.

          “Warrants” means any and all warrants to purchase Common Stock outstanding immediately
after the effective time of the Merger.

     23. Severability.

          Whenever possible, each provision of this Agreement shall be interpreted in such manner as to
be effective and valid under applicable law, but if any provision of this Agreement shall be held
to be prohibited by or invalid under applicable law, such provision shall be ineffective only to
the extent of such prohibition or invalidity, without invalidating the remainder of such provision
or the remaining provisions of this Agreement. Upon a determination that any provision is
prohibited by or invalid under applicable law, the parties hereto shall negotiate in good faith to
modify this Agreement so as to effect the original intent of the parties hereto as closely as
possible in an acceptable manner.

     24. Counterparts.

          This Agreement maybe executed in one or more counterparts each of which shall be deemed an
original, but all of which together shall constitute one and the same instrument.

     25. Notices.

          All notices, demands and other communications to be given or delivered under or by reason of
the provisions of this Agreement shall be in writing and shall be deemed to have been given (a)
when delivered by hand (with written confirmation of receipt), (b) three (3) days after sent by
e-mail (with such communication to be in PDF format), with electronic confirmation of sending,
provided, however, that a copy is sent on the same day by registered mail, return receipt
requested, in each case to the appropriate mailing and e-mail addresses set forth below (or to such
other mailing and e-mail addresses as a party may designate by notice to the other parties in
accordance with this provision), or (c) when actually delivered if sent by any other method that
results in delivery (with written confirmation of receipt),

if to the Company to:

-44-

 

Broadview Networks Holdings, Inc.

800 Westchester Ave

5th Floor, Suite N501

Rye Brook, NY 10573

Attention: Chief Executive Officer

Phone: (914) 922-7000

Facsimile: (914) 922-7001

if to MCG to:

MCG Capital Corporation

1100 Wilson Boulevard

Suite 3000

Arlington, Virginia 22209

Email: srubenstein@mcgcapital.com

Facsimile: (703) 247-7505

Attention: Samuel G. Rubenstein

if to a Stockholder,

at the address or facsimile number shown on the record books of the Company or at such other
address for a party as shall be specified by like notice.

     26. Governing Law.

          This Agreement shall be governed by, and construed in accordance with, the laws of the State
of Delaware, regardless of the laws that might otherwise govern under applicable principles of
conflicts of laws thereof.

     27. Consent to Jurisdiction.

          EACH OF THE PARTIES HERETO (A) CONSENTS TO SUBMIT ITSELF TO THE PERSONAL JURISDICTION OF THE
COURT OF CHANCERY OF THE STATE OF DELAWARE OR, IF THE COURT OF CHANCERY LACKS SUBJECT
MATTER JURISDICTION, ANY OTHER DELAWARE STATE COURT OR ANY FEDERAL COURT LOCATED IN THE STATE OF
DELAWARE IN THE EVENT ANY DISPUTE ARISES OUT OF THIS AGREEMENT OR ANY TRANSACTION OR OTHER
AGREEMENT CONTEMPLATED HEREBY, (B) AGREES THAT IT WILL NOT ATTEMPT TO DENY OR DEFEAT SUCH PERSONAL
JURISDICTION BY MOTION OR OTHER REQUEST FOR LEAVE FROM ANY SUCH COURT, (C) AGREES THAT IT WILL NOT
BRING ANY ACTION RELATING TO THIS AGREEMENT OR ANY TRANSACTION OR OTHER AGREEMENT CONTEMPLATED
HEREBY IN ANY COURT OTHER THAN THE COURT OF CHANCERY OF THE STATE OF DELAWARE, OR IF THE COURT OF
CHANCERY LACKS SUBJECT MATTER JURISDICTION, ANY OTHER DELAWARE STATE COURT OR ANY FEDERAL COURT
SITTING IN THE STATE OF DELAWARE AND (D) WAIVES ANY RIGHT TO TRIAL BY JURY WITH RESPECT TO ANY
ACTION

-45-

 

RELATED TO ARISING OUT OF THIS AGREEMENT OR ANY TRANSACTION OR OTHER AGREEMENT CONTEMPLATED
HEREBY

     28. Assignees and Transferees; No Third-Party Beneficiaries.

          Except as otherwise provided herein, this Agreement shall be binding upon and inure to the
benefit of the parties and their respective successors and assigns. Nothing herein expressed or
implied shall give or be construed to give any Person, other than the parties and such successors
and assigns, any legal or equitable rights hereunder. No Stockholder may assign any of its rights
or obligations hereunder other than pursuant to a Transfer that has been made in compliance with
the requirements of this Agreement. Notwithstanding anything in this agreement to the contrary,
but subject to Sections 1.5, 7(c), 9.12 and 10.4 of this Agreement, this restriction on Transfer
shall not apply to MCG Capital Corporation if MCG Capital Corporation merges with, or sells all or
substantially all of its assets or sells all or substantially all of its issued and outstanding
capital stock or other equity interests to, another Person. The Company may not assign any of its
rights or obligations hereunder to any other Person.

     29. Survival of Representations and Warranties.

          All representations and warranties contained in this Agreement or made in writing by any party
in connection herewith shall survive the execution and delivery of this Agreement and the
consummation of the transactions contemplated hereby regardless of any investigation made by, or on
behalf of, any Stockholder.

     30. Captions.

          The captions, headings and arrangements used in this Agreement are for convenience only and do
not in any way limit or amplify the terms and provisions hereof. The use of the word “including”
herein means “including without limitation.”

     31. No Strict Construction.

          The language used in this Agreement shall be deemed to be the language chosen by the parties
hereto to express their mutual intent, and no rule of strict construction shall be applied against
any Person.

     32. Entire Agreement; Amendments.

          This Agreement (including the schedules and exhibits hereto) represents the entire
understanding and agreement among the parties hereto with respect to the subject matter hereof and
can be amended, supplemented or changed, and any provision hereof can be waived, only by written
instrument making specific reference to this Agreement signed by the Company and Stockholders that
Beneficially Own shares representing at least sixty-seven percent (67%) of the voting power of the
Company’s capital stock; provided, however, that:

          (i) this Agreement shall not be amended, either directly or indirectly, in any manner that
would adversely affect the Preferred Stockholders without the affirmative vote of the Preferred
Stockholders that Beneficially Own a majority of the Preferred Stock then

-46-

 

outstanding;

          (ii) this Agreement shall not be amended, either directly or indirectly, in any manner that
would adversely affect Stockholders that Beneficially Own Series A Preferred Stock and/or Series
A-1 Preferred Stock without the affirmative vote of the Stockholders that Beneficially Own a
majority of the Series A Preferred Stock and Series A-1 Preferred Stock then outstanding;

          (iii) this Agreement shall not be amended, either directly or indirectly, in any manner that
would adversely affect Stockholders that Beneficially Own Series B Preferred Stock and/or Series
B-1 Preferred Stock without the affirmative vote of the Stockholders that Beneficially Own at least
a majority of the Series B Preferred Stock and Series B-1 Preferred Stock then outstanding;

          (iv) this Agreement shall not be amended, either directly or indirectly, in any manner that
would adversely affect Stockholders that Beneficially Own Series C Preferred Stock
disproportionately in comparison to the effect upon the Stockholders that Beneficially Own Series A
Preferred Stock, Series A-1 Preferred Stock, Series B Preferred Stock or Series B-1 Preferred Stock
without the affirmative vote of the Stockholders that Beneficially Own at least a majority of the
Series C Preferred Stock then outstanding;

          (v) this Agreement shall not be amended, either directly or indirectly, in any manner that
would adversely affect Stockholders that Beneficially Own Class A Common Stock without the
affirmative vote of the Stockholders that Beneficially Own at least a majority of the Class A
Common Stock then outstanding; and

          (vi) Section 1.1(h) herein shall not be amended, modified or deleted without the affirmative
vote of the Stockholders that Beneficially Own a majority of the Series A Preferred Stock and
Series A-1 Preferred Stock then outstanding.

     33. Waiver.

          Any waiver shall constitute a waiver only with respect to the specific matter described in
such writing and shall in no way impair the rights of the party granting such waiver in any other
respect or at any other time. Neither the waiver by any of the parties hereto of a breach or a
default under any of the provisions of this Agreement, nor the failure by any of the parties, on
one or more occasions, to enforce any of the provisions of this Agreement or to exercise any right
or privilege hereunder, shall be construed as a waiver of any other breach or default of a similar
nature, or, in the event a waiver has not been executed pursuant to the terms of this Section 33,
as a waiver of any of such provisions, rights or privileges hereunder.

     34. Effectiveness.

          This Agreement shall become effective at the Effective Time.

-47-

 

     IN WITNESS WHEREOF, the parties have executed this Agreement as of the date first written
above.

	 	 	 	 	 	 	 	 	 
	 	 	BROADVIEW NETWORK HOLDINGS, INC.	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Corey Rinker	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Corey Rinker	 	 
	 

	 	 	 	Title:	 	Chief Financial Officer	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	MCG CAPITAL CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Samuel G.
Rubenstein	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Samuel G.
Rubenstein	 	 
	 

	 	 	 	Title:	 	Executive Vice President	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	INITIAL BROADVIEW PARTIES	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	BAKER COMMUNICATIONS FUND, LP.,	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By	 	Baker Capital Partners, LLC,

its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ John C. Baker	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	John C. Baker	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	BAKER COMMUNICATIONS FUND II (QP), L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	Baker Capital Partners II, LLC, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ John C. Baker	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	John C. Baker	 	 
	 

	 	 	 	Title:	 	 	 	 

[Signature Page for Amended and Restated Shareholders Agreement]

 

 

	 	 	 	 	 	 	 	 	 
	 	 	THE STATE TREASURER OF THE STATE OF MICHIGAN, as Custodian of
the Michigan Public School Employees’ Retirement System,
State Employees’ Retirement System and Michigan State Police
Retirement System	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Thomas L. Hufnagel	 	 
	 

	 	 	 	Title:
	 	Administrator	 	 
	 

	 	 	 	 	 	Alternative Investments Division	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Joel D. Gross	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	COMMUNICATIONS VENTURES II, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	ComVen II, LLC, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Roland A. Van der
Meer	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Roland A. Van der
Meer	 	 
	 

	 	 	 	Title:	 	Member	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	COMMUNICATIONS VENTURES II, AFFILIATES 
FUND, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	ComVen II, LLC, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Roland A. Van der
Meer	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Roland A. Van der
Meer	 	 
	 

	 	 	 	Title:	 	Member	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	COMVENTURES IV, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	ComVen IV, LLC, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Roland A. Van der
Meer	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Roland A. Van der
Meer	 	 
	 

	 	 	 	Title:	 	Member	 	 
	 
	 	 	 	 	 	 	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	Stockwell Fund, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	Stockwell Managers, LLC, its general partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Thomas L. Hufnagel	 	 
	 

	 	 	 	Title:
	 	Vice President	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	COMVENTURES IV CEO FUND, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	ComVen IV, LLC, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Roland A. Van der
Meer	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Roland A. Van der
Meer	 	 
	 

	 	 	 	Title:	 	Member	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	COMVENTURES IV ENTREPRENEURS’ FUND, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	ComVen IV, LLC, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Roland A. Van der
Meer	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Roland A. Van der
Meer	 	 
	 

	 	 	 	Title:	 	Member	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	NEW ENTERPRISE ASSOCIATES VII, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	NEA Partners VII, LP., General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Peter Barris	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Peter Barris	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	NEA PRESIDENTS FUND	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Peter Barris	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Peter Barris	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	NEA VENTURES 1998, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Cindy Crnkovich	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Cindy Crnkovich	 	 
	 

	 	 	 	Title:	 	Vice President	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	NEW ENTERPRISE ASSOCIATES 9, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	NEA Partners, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Peter Barris	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Peter Barris	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	NEW ENTERPRISE ASSOCIATES 10, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	NEA Partners, its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Peter Barris	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Peter Barris	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	TEACHERS INSURANCE AND ANNUITY ASSOCIATION OF AMERICA	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Shelley M. Zoler	 	 
	 

	 	 	 	Title:
	 	Director	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	THE GROWTH FUND OF AMERICA, INC.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	CAPITAL RESEARCH AND MANAGEMENT

COMPANY, its Investment Adviser	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Michael J. Downer	 	 
	 

	 	 	 	Title:
	 	Vice President and Secretary	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	WPG ENTERPRISE FUND III, L.L.C.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	WPG VC FUND ADVISER, L.L.C.,

Fund Investment Advisory Member	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Illegible	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	 	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	WEISS, PECK & GREER VENTURE

ASSOCIATES IV, L.L.C.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	WPG VC FUND ADVISER, L.L.C.,

Fund Investment Advisory Member	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Illegible	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	 	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	WPG INFORMATION SCIENCES ENTREPRENEUR
FUND, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	WPG VC FUND ADVISER, L.L.C.

General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Illegible	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	 	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	WEISS, PECK & GREER VENTURE ASSOCIATES 
IV CAYMAN, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	WPG VC FUND ADVISER, L.L.C.,

Fund Investment Advisory Member	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	/s/ Illegible	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	 	 	 
	 

	 	 	 	Title:	 	 	 	 
	 
	 	 	 	 	 	 	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	INNOVATIVE TECHNOLOGY PARTNERS II, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	Innovative Technology Partners, G.P., L.L.C.,

its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Dwight Badger	 	 
	 

	 	 	 	Title:
	 	Manager	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	INNOVATIVE TECHNOLOGY PARTNERS I, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	Innovative Technology Partners, G.P., L.L.C.,

its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Dwight Badger	 	 
	 

	 	 	 	Title:
	 	Manager	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	CIT LENDING SERVICES CORPORATION	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:	 	Doug Maher	 	 
	 

	 	 	 	Title:	 	Director	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Vern M. Kennedy	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Terrence J. Anderson	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Philip B. Smith	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Tracy W. Korman	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	The following Initial Broadview Parties shall not be deemed a
party hereto for purposes of Section 7 hereof:	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Eugene Kelly	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	COMPASS VENTURE PARTNERS, L.P.	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	By:	 	Compass Venture Management, L.L.C.,

its General Partner	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	David G. Arscott	 	 
	 

	 	 	 	Title:
	 	Managing Director	 	 

	 	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Name:	 	Peter Lawson-Johnson	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Name:	 	Robert Gardiner	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Name:	 	Dennis Lynch	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Name:	 	Eldon Mayer	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	 	 	 
	 	 	Name:	 	Jim Lineberger	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	Compass Management Partners, LP	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	David G. Arscott	 	 
	 

	 	 	 	Title:
	 	General Partner	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	Ram Trust Company, Trustee, The Eldon C. Mayer Jr. Rollover
IRA	 	 
	 
	 	 	 	 	 	 	 	 
	 

	 	By:	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 

	 	 	 	Name:
	 	Kate C. Wilkinson	 	 
	 

	 	 	 	Title:
	 	Portfolio Manager	 	 

 

 

	 	 	 	 	 	 	 	 	 
	 	 	BRIDGECOM MANAGEMENT	 	 
	 
	 	 	 	 
	 	 	/s/ Brian Crotty	 	 
	 	 	 	 	 
	 	 	Brian Crotty	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	/s/ Corey Rinker	 	 
	 	 	 	 	 
	 	 	Corey Rinker	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	/s/ G. Andrew McDowell	 	 
	 	 	 	 	 
	 	 	G. Andrew McDowell	 	 
	 
	 	 	 	 	 	 	 	 
	 	 	/s/ Charles Hunter	 	 
	 	 	 	 	 
	 	 	Charles HunterEX-10.2

 

Exhibit 10.2

Execution Copy

INDEMNITY ESCROW AGREEMENT

          THIS INDEMNITY ESCROW AGREEMENT, dated as of May 31, 2007 (the “Agreement”), is made
by and among by and among Broadview Networks Holdings, Inc., a Delaware corporation
(“Parent”), Jeffrey Ginsberg, as agent for the former Stockholders of the Company (the
“Stockholders’ Agent”), and JPMorgan Chase Bank N.A., a national banking association, as
escrow agent (the “Escrow Agent”). Capitalized terms used but not otherwise defined herein
shall have the meanings ascribed to them in the Merger Agreement (as defined below).

RECITALS:

          WHEREAS, Parent, Eureka Acquisition Corporation, a Delaware corporation and wholly-owned
Subsidiary of Parent (“Merger Sub”), Eureka Broadband Corporation, a Delaware corporation
(the “Company”), the Significant Stockholders of the Company, and the Stockholders’ Agent
are parties to that certain Agreement and Plan of Merger, dated as of February 23, 2007 (the
“Merger Agreement”), pursuant to which Merger Sub on the date hereof was merged with and
into the Company and the separate existence of Merger Sub has ceased;

          WHEREAS, Section 15.2 of the Merger Agreement provides for the indemnification of the Parent
Indemnitees by the Stockholders from certain losses that may be incurred by the Parent Indemnitees;

          WHEREAS, Sections 4.7(b) and 4.7(c) of the Merger Agreement provide for certain deposits to be
made by Parent and Stockholders’ Agent, in each case on behalf of the Stockholders, to the
Indemnity Escrow Fund (as defined below) (and, in the event that Stockholders’ Agent does not
satisfy such obligation, for each Significant Stockholder to make a deposit to the Indemnity Escrow
Fund with respect to its pro rata share of the Indemnity Escrow Fund);

          WHEREAS, pursuant to the Merger Agreement, the Stockholders have appointed the Stockholders’
Agent to perform the functions of the Stockholders’ Agent set forth in this Agreement on behalf of
the Stockholders; and

          WHEREAS, consummation of the Merger was conditioned upon, inter alia, the execution and
delivery of this Agreement, and this Agreement was an essential part of the consideration for which
Parent and Merger Sub were willing to enter into the Merger Agreement and to consummate the
transactions contemplated thereby.

          NOW, THEREFORE, in consideration of the foregoing premises, and for other good and valuable
consideration, the receipt and adequacy of which is hereby acknowledged, the parties hereto,
intending to be legally bound, hereby agree as follows:

          1. Appointment of Escrow Agent; Deposits.

 

 

               (a) Parent and Stockholders’ Agent (on behalf of itself and the Stockholders, respectively)
hereby designate and appoint Escrow Agent as escrow agent to act in accordance with the terms of
this Agreement, and Escrow Agent agrees to act as such escrow agent on the terms, conditions and
provisions provided in this Agreement.

               (b) Simultaneously with the execution of this Agreement, Parent shall have deposited three
million dollars ($3,000,000) in cash (the “Cash Escrow Deposit”) with the Escrow Agent for
the account of the Stockholders. The Cash Escrow Deposit, together with the Stock Escrow Deposit
(as defined below) plus any additions thereto which may be made from time to time pursuant to
Sections 4.7(b) and/or 4.7(c) of the Merger Agreement, shall be held in an account referred to
herein as the “Indemnity Escrow Fund”.

               (i) Escrow Agent shall hold, invest, reinvest, manage, administer, distribute and
dispose of the Cash Escrow Deposit in accordance with the terms and conditions of this
Agreement.

               (ii) From time to time, pursuant to Sections 4.7(b) and/or 4.7(c) of the Merger
Agreement, the Stockholders’ Agent (on behalf of the Stockholders) may be required to
deposit additional funds into the Indemnity Escrow Fund. Such additional deposit(s) shall
be treated in the same manner as, and shall upon deposit be deemed part of, the Cash Escrow
Deposit.

               (c) Simultaneously with the execution of this Agreement, Parent shall deposit with Escrow
Agent certificates registered in the names of the Stockholders (in accordance with each such
Stockholder’s Percentage Interest, as set forth on Exhibit A hereto) evidencing (i) an
aggregate of 5,045.309 shares of Parent’s Series B-1 Preferred Stock, par value $0.01 per share
(the “Series B-1 Preferred Stock”), (ii) an aggregate of 126,132.725 shares of Parent’s
Class A Common Stock, par value $0.01 per share (the “Class A Common Stock”), and (iii)
warrants to purchase 3,783.985 shares of Series B-1 Preferred Stock and 94,599.625 Class A Common
Stock (the “Parent Stock Warrants” and, together with the Series B-1 Preferred Stock and
the Class A Common Stock, the “Stock Escrow Deposit”), and Stockholders’ Agent shall
deposit stock powers and assignment forms for the transfer of such shares and warrants,
respectively, duly executed by the Stockholders in blank. Escrow Agent shall hold, manage,
administer, distribute and dispose of the Stock Escrow Deposit and Proceeds (as defined below) in
accordance with the terms and conditions of this Agreement. Solely for the purposes of this
Agreement and the Merger Agreement, during the term hereof, the aggregate value of the Stock Escrow
Deposit shall be deemed to be seven million dollars $7,000,000 (the “Ascribed Value”).
From time to time, pursuant to Sections 4.7(b) and 4.7(c) of the Merger Agreement, Stockholders’
Agent (on behalf of Stockholders) may be required to deposit additional cash into the Indemnity
Escrow Fund (and, in the event that Stockholders’ Agent does not satisfy such obligation, for each
Stockholder to make a deposit to the Indemnity Escrow Fund with respect to its pro rata share of
such Indemnity Escrow Fund). Such additional deposit(s) shall be treated in the same manner as,
and shall upon deposit be deemed part of, the Cash Escrow Deposit.

               (d) As of any given date, the sum of the then current value of the remaining Cash Escrow
Deposit, the Stock Escrow Deposit and Proceeds held by Escrow Agent (excluding any interest and
other earnings on the Cash Escrow Deposit, and any cash Proceeds,

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which shall be set apart and distributed on a quarterly basis to the Stockholders pursuant to
Section 3(f) of this Agreement) shall be referred to herein as the “Indemnity Escrow
Fund Balance”.

          2. Investment of Cash Escrow Deposit and Cash Proceeds. Until the termination of this
Agreement, the Cash Escrow Deposit and any cash Proceeds (together with the interest, if any,
earned thereon and on the Cash Escrow Deposit) shall be fully invested and reinvested by Escrow
Agent (i) in a JPMorgan Chase Money Market Account or (ii) as jointly directed by Parent and
Stockholders’ Agent, in any other type of investment account offered by Escrow Agent that is
acceptable to the Escrow Agent. Escrow Agent shall have the authority to liquidate any investment
as required to administer its duties hereunder. The parties acknowledge that the Escrow Agent
shall not be responsible for any diminution in value of the Indemnity Escrow Fund Balance due to
losses resulting from investments made pursuant to this Agreement. The parties to this Agreement
recognize and agree that the Escrow Agent will not provide supervision, recommendations or advice
relating to either the investment of moneys held in the Indemnity Escrow Fund or the purchase,
sale, retention or other disposition of any investment described herein. The Escrow Agent or any
of its affiliates may receive compensation with respect to any investment directed hereunder.
Receipt, investment and reinvestment of the Indemnity Escrow Fund shall be confirmed by the Escrow
Agent as soon as practicable by account statement, and any discrepancies in any such account
statement shall be noted by the parties to the Escrow Agent within thirty (30) calendar days after
receipt thereof.

          3. Releases From Indemnity Escrow Fund Balance.

               (a) General Rules.

               (i) Escrow Agent shall hold the Indemnity Escrow Fund Balance (together with any cash
Proceeds and the interest, if any, earned thereon and on the Indemnity Escrow Fund Balance)
in accordance with this Agreement and shall release amounts from the Indemnity Escrow Fund
Balance (together with any cash Proceeds and the interest, if any, earned thereon and on the
Indemnity Escrow Fund Balance) only as provided by Sections 3 and 4 hereof or as
jointly directed in writing by Stockholders’ Agent and Parent.

               (ii) In the event Escrow Agent is duly instructed in writing, in accordance with
Sections 4(b), 4(c) or 4(e) hereof (or is otherwise permitted under Sections
3(c), 3(d), or 4(b)(i) hereof) to disburse cash out of the Indemnity Escrow Fund Balance
to any party, (i) Escrow Agent shall disburse such amount of cash by mailing a check to such
party at the address set forth in the instruction or by wire transfer to the bank account
specified in such instruction notice and (ii) if Escrow Agent is instructed to transfer cash
out of the Indemnity Escrow Fund Balance to any bank for the account of any party, Escrow
Agent may require the party issuing the instruction to agree to appropriate security
procedures to verify that the instruction is that of such issuing party.

               (iii) In the event Escrow Agent is duly instructed in writing, in accordance with
Sections 4(b), 4(c) or 4(e) hereof (or is otherwise permitted under Sections
3(c), 3(d), 3(b)(ii) hereof) to disburse any of the Stock Escrow Deposit out of

-3-

 

the Indemnity Escrow Fund Balance to any party and Parent is notified in writing of
such instruction to disburse any of the Stock Escrow Deposit, Parent shall deposit with
Escrow Agent (i) share certificates, registered in the names of the Stockholders, in an
amount for each Stockholder equal to such Stockholder’s Percentage Interest, as set forth on
Exhibit A, of the shares of Series B-1 Preferred Stock and Class A Common Stock
remaining in the Indemnity Escrow Account immediately prior to such disbursement reduced by
such Seller’s Percentage Interest of such disbursement and (ii) Parent Stock Warrants,
registered in the names of the Stockholders, representing shares of Series B-1 Preferred
Stock and Class A Common Stock in an amount for each Stockholder equal to such Stockholder’s
Percentage Interest of the shares subject to such warrants, as set forth on Exhibit
A, remaining in the Indemnity Escrow Account immediately prior to such disbursement
reduced by such Stockholder’s Percentage Interest of the shares subject to such warrants
that comprise such disbursement. Upon receipt of such notice, Parent shall, as soon as
reasonably practicable, issue (i) new stock certificates and new warrants to the party, and
in the amounts, specified in the instruction notice from Escrow Agent and (ii) replacement
stock certificates in the name of the person in whose name the original stock certificates
were issued for the balance of the shares (the “Replacement Certificates”), and new
warrants in the name of the person in whose name the original warrants were issued
representing the balance of the shares underlying such warrants (the “Replacement
Warrants”). The Replacement Certificates and Replacement Warrants shall be delivered to
Escrow Agent to be held in the Indemnity Escrow Fund as part of the Stock Escrow Deposit.
Any notice by Parent and/or Stockholders’ Agent required hereunder relating to the release
of all or a portion of the Stock Escrow Deposit shall instruct Escrow Agent to whom the
shares of Series B-1 Preferred Stock, Class A Common Stock and Parent Stock Warrants held in
the Indemnity Escrow Fund are to be delivered. Escrow Agent shall not be responsible for
the certificates representing the shares of Series B-1 Preferred Stock, Class A Common Stock
and Parent Stock Warrants when they are not in Escrow Agent’s possession.

               (b) Release of Remaining Indemnity Escrow Fund Balance.

               (i) Pursuant to Section 4.10(b) of the Merger Agreement, on the date that is 13 months
following the date hereof (the “Escrow Cash Release Date”), Escrow Agent shall pay
the Stockholders the remaining balance of the Cash Escrow Deposit from the Indemnity Escrow
Account, to the extent that such cash exceeds an amount equal to thirty percent (30%) of the
aggregate dollar amount of Open Claims (as defined below) at such time. Such payment shall
be allocated among the Stockholders in accordance with Section 3(e) hereof, it being
understood that Escrow Agent is not a calculation agent and shall be entitled to rely upon
any calculations set forth in a joint written instruction of Parent and Stockholders’ Agent
relating to such release.

               (ii) Pursuant to Section 4.10(b) of the Merger Agreement, Escrow Agent shall distribute
to the Stockholders the remaining balance of the Stock Escrow Deposit remaining in the
Indemnity Escrow Account on the earlier of (A) 5:00 pm (New York Time) on March 31, 2009 and
(B) the date that is 120 Business Days after the date of a Parent Change of Control if
Escrow Agent has received notice of such Parent Change of Control (including the date of the
Escrow Stock Release Date) prior to

-4-

 

115 Business Days after the date of the Parent Change of Control (such earlier date,
the “Escrow Stock Release Date” and after 3:00 p.m. on the later of such date and
the Escrow Cash Release Date, the “Escrow Release Date”); provided that (I) the
Stock Escrow Deposit shall be released only to the extent that the Ascribed Value of such
remaining balance of the Stock Escrow Deposit exceeds the percentage of the aggregate dollar
amount of Open Claims at such time that equals the difference between one hundred percent
(100%) and the percentage of such Open Claims for which a portion of the Cash Escrow Deposit
is then reserved (i.e. those Open Claims that arose prior to the Escrow Cash Release Date),
(II) if the Escrow Stock Release Date is prior to the Escrow Cash Release Date, then the
remaining balance of the Stock Escrow Deposit shall be released to the Stockholders only to
the extent that the Stockholders restore and deposit into the Indemnity Escrow Fund cash,
stock or other proceeds received by the Stockholders in connection with the Parent Change of
Control equal to the Ascribed Value of the remaining balance of the Stock Escrow Deposit
(the “Tender Proceeds”), and such Tender Proceeds shall then be treated as part of
the Cash Escrow Deposit for purposes of the release thereof from the Indemnity Escrow
Account, it being understood that in the event that holders of Series B-1 Preferred Stock
and Class A Common Stock are required to tender, sell or transfer their shares of Series B-1
Preferred Stock and Class A Common Stock to a third party pursuant to a Parent Change of
Control, such shares shall be released to the Stockholders (or a designee thereof) on the
date on which the Stockholders are so required to tender, sell or transfer such shares
(subject to the obligation to deposit the Tender Proceeds into the Indemnity Escrow Fund
pursuant to this Section 3(b)(ii)). The parties acknowledge and agree that Escrow Agent is
not a calculation agent and shall be entitled to rely upon any calculations set forth in a
joint written instruction of Parent and Stockholders’ Agent relating to such release.

               (c) Releases Upon Resolution of Open Claims. Promptly after Escrow Agent’s receipt of
a copy of a Final Determination (as hereinafter defined) for an Open Claim (as hereinafter
defined), the amount payable to Parent or the Stockholders under the Final Determination for such
Open Claim shall be paid to Parent or Stockholders, as applicable, from the Claim Reserve (as
hereinafter defined) for such Open Claim and, if the Escrow Release Date has passed, the balance of
such Claim Reserve, if any, shall then be paid to the Stockholders to the extent authorized
pursuant to Section 4 below less the Stockholders’ share of amounts payable to the Escrow
Agent pursuant to Section 13 below.

               (d) Quarterly Payments of Interest and Cash Proceeds. Neither cash Proceeds
(including any interest and other earnings thereon) nor any interest or other earnings from the
Cash Escrow Deposit shall be part of the Cash Escrow Deposit or the Indemnity Escrow Fund Balance
but shall instead be distributed to the Stockholders in accordance with Section 3(e) each
calendar quarter commencing on June 30, 2007.

               (e) Distributions to Stockholders. Distributions to be made to the Stockholders
pursuant to this Agreement shall be made in accordance with each Stockholder’s Percentage Interest
as set forth on Exhibit A.

-5-

 

          4. Payment Procedures in Respect of Parent Claims. The procedure for payments to
Parent out of the Indemnity Escrow Fund Balance for indemnification claims shall be as follows:

               (a) From time to time prior to 12:00 p.m. (New York Time) on the Escrow Release Date, in the
event Parent determines that a Parent Indemnitee is entitled to indemnification from the Indemnity
Escrow Fund, Parent may request payment from the Indemnity Escrow Fund Balance by giving written
notice of its claim to Escrow Agent and Stockholders’ Agent, specifying in such notice (i) the
nature of the claim, (ii) the amount thereof if then ascertainable and, if not then ascertainable,
the estimated maximum amount thereof, (iii) the provisions in the Merger Agreement on which the
claim is based and (iv) that such request for payment is being made in good faith (a “Claim
Notice”).

               (b) If the Claim Notice states that the claim is being made pursuant to Sections 4.7(b) (with
respect to dissenters’ rights) or 4.7(c) of the Merger Agreement in respect of distributions from
the Additional Escrow Fund in excess of the then current balance of the Additional Escrow Fund (an
“Additional Escrow Fund Claim”), then the claim shall be paid in accordance with Section 3
of the Additional Escrow Agreement, a copy of which is attached hereto as Exhibit B, and
such payments shall be made from the Cash Escrow Deposit hereunder.

               (c) If Escrow Agent has not received from Stockholders’ Agent a written objection to a Claim
Notice given by Parent in accordance with Section 4(a) by 5:00 p.m. (New York Time) on the
twentieth (20) Business Day after receipt by Stockholders’ Agent of such Claim Notice (the
“Objection Period”), the claim stated in such Claim Notice shall be conclusively deemed to
be approved by Stockholders’ Agent, and Escrow Agent shall promptly thereafter pay to Parent or its
designee(s) (as indicated in the Claim Notice) in the manner specified in the Claim Notice the
amount of such claim to the extent of the Indemnity Escrow Fund Balance then remaining. The Claim
Notice shall include the information described below including the amount and number of shares of
Series B-1 Preferred Stock and Class A Common Stock and number of Parent Stock Warrants to be paid
from the Stock Escrow Deposit. Such payment shall be made thirty percent (30%) from the Cash
Escrow Deposit and, based upon the Ascribed Value, seventy percent (70%) from the Stock Escrow
Deposit (and within the Stock Escrow Deposit, such payment shall be made from the Series B-1
Preferred Stock, Class A Common Stock and Parent Stock Warrants in the same ratio that such
securities made up the original Stock Escrow Deposit); provided, however, that if there is an
insufficient amount in the Cash Escrow Deposit or the Stock Escrow Deposit, as the case may be, in
the Indemnity Escrow Fund Balance to satisfy payment in accordance with the foregoing percentages,
then the amount equal to the portion of the foregoing percentage that cannot be so satisfied shall
instead be satisfied from the Cash Escrow Deposit or the Stock Escrow Deposit, as the case may be,
to the extent available in the Indemnity Escrow Fund Balance. To the extent that such amount is
paid in shares of stock, and warrants representing shares of stock, constituting all or a portion
of the Stock Escrow Deposit, the certificates representing all of the shares of stock in the Stock
Escrow Deposit and warrants representing all of the shares of stock subject to such warrants
(together with all related stock powers and assignment forms) shall be delivered to Parent for
cancellation on the books and records of Parent. Upon receipt of such shares of stock and warrants
representing such shares of stock, if such amount consists of stock and warrants representing
shares of stock which are less than the total amount of the Stock Escrow Deposit, Parent shall, as

-6-

 

soon as reasonably practicable, issue Replacement Certificates, and Replacement Warrants which
Replacement Certificates and Replacement Warrants shall be delivered to Escrow Agent to be held in
the Indemnity Escrow Fund as part of the Stock Escrow Deposit. Escrow Agent shall have no
responsibility to determine if the value of the Replacement Certificates or Replacement Warrants is
sufficient or valid. All non-cash Proceeds shall follow the shares in the Stock Escrow Deposit to
which such Proceeds relate and shall be disbursed to the person receiving such shares, and any
reference herein to delivery of shares shall include delivery of the non-cash Proceeds related
thereto, it being understood that Escrow Agent is not a calculation agent and shall be entitled to
rely upon any calculations set forth in any written instruction required under this section.
Escrow Agent shall have no responsibility to verify that Parent has complied with the provisions of
Section 4(a) hereof, but instead may assume that upon receipt of the request from Parent,
the provisions of Section 4(a) have been so complied with.

               (d) If during the Objection Period Escrow Agent shall have received from Stockholders’ Agent
an objection to the claim by Parent describing the nature of and grounds for such objection and
that such objection is being made in good faith (a copy of which shall in each case be sent to
Parent by Stockholders’ Agent in accordance with the provisions of Section 15 below), then
such claim shall be deemed to be an “Open Claim” regardless of whether the Objection Period
has elapsed, and Escrow Agent shall reserve within the Indemnity Escrow Fund Balance an amount
equal to the amount of the Open Claim (which amount for each Open Claim is referred to herein as
the “Claim Reserve”). Such Claim Reserve shall consist of thirty (30%) from the Cash
Escrow Deposit and, based upon the Ascribed Value, seventy percent (70%) from the Stock Escrow
Deposit (and within the Stock Escrow Deposit, such payment shall be made from the Series B-1
Preferred Stock, Class A Common Stock and Parent Stock Warrants in the same ratio that such
securities made up the original Stock Escrow Deposit); provided, however, that if there is an
insufficient amount in the Cash Escrow Deposit or the Stock Escrow Deposit, as the case may be, in
the Indemnity Escrow Fund Balance for such Claim Reserve in accordance with the foregoing
percentages, then the amount equal to the portion of the foregoing percentage that cannot be so
satisfied shall instead be satisfied from the Cash Escrow Deposit or the Stock Escrow Deposit, as
the case may be, to the extent available in the Indemnity Escrow Fund Balance, it being understood
that Escrow Agent is not a calculation agent and shall be entitled to rely upon any calculation
provided to it in a joint written instruction of Parent and Shareholders’ Agent. For the avoidance
of doubt, the term Open Claim shall include any claim for which a Claim Notice has been received
during the twenty (20) Business Day period prior to the Escrow Release Date. Escrow Agent shall
have no responsibility to verify that Stockholders’ Agent has complied with the provisions of
Section 4(d) hereof, but instead may assume that upon receipt of the notice from
Stockholders’ Agent, the provisions of Section 4(d) have been so complied with.

               (e) The amount constituting the Claim Reserve for each Open Claim shall be paid by Escrow
Agent from the Indemnity Escrow Fund Balance to Parent in accordance with the payment procedures
set out in Section 3(c) hereof either (i) in accordance with a joint written instruction by
Parent and Stockholders’ Agent or (ii) if and to the extent consistent with either, as the case may
be, (A) a copy of a final order, decree or judgment from a court of competent jurisdiction
pertaining to the Open Claim or (B) a copy of a final result, determination, finding, judgment
and/or award from an arbitrator pertaining to the Open Claim (each, a “Final
Determination”), and any portion of the Claim Reserve for such Open Claim not

-7-

 

so required to be paid to Parent shall be paid by Escrow Agent to the Stockholders in
accordance with Section 3(e) above and such Claim Reserve shall be reduced to zero;
provided, however, that if the Escrow Release Date has not yet passed, such portion of the Claim
Reserve shall not be paid to the Stockholders but rather shall simply cease to be a reserved
portion of the Indemnity Escrow Fund Balance.

               (f) If, after being paid from the Indemnity Escrow Fund Balance the maximum amount it is
entitled to be paid in respect of any indemnifiable event based upon the provisions of this
Section 4, a Parent Indemnitee shall have additional Losses (as defined in the Merger
Agreement) in respect of such indemnifiable event, each of Parent and Merger Sub shall retain any
and all of its rights and remedies set forth in the Merger Agreement (subject to any limitations on
such rights and remedies contained therein), including the right to seek indemnification from the
Stockholders under Section 15.2 thereof in respect of any deficient amounts to the extent
permitted thereunder.

          5. Termination.

               (a) This Agreement shall terminate on the earlier to occur of:

               (i) the date on which Escrow Agent shall have been notified in writing by Parent and
Stockholders’ Agent that this Agreement shall be terminated; or

               (ii) the date on which Escrow Agent shall have delivered the entire Indemnity Escrow
Fund Balance in accordance with the provisions of this Agreement, unless the Stockholders’
Agent (on behalf of the Stockholders) is required at such time to make a deposit into the
Indemnity Escrow Fund in accordance with Sections 1(b)(ii), 1(c) or 3(b)(ii) hereof.

               (b) Upon termination of this Agreement as set forth in this Section 5, Escrow Agent
shall be discharged from all further obligations or responsibilities hereunder.

          6. Duties of Escrow Agent. The instructions of the parties set forth herein are
irrevocable, and Escrow Agent shall act only in accordance with such instructions and in any
amendment or amendments executed by all parties hereto and not in accordance with any contrary
instructions from any third person. The duties and obligations of Escrow Agent shall be determined
solely by the express provisions of this Agreement, and Escrow Agent shall not be liable except for
the performance of its duties and obligations as are specifically set forth herein. Escrow Agent
shall provide to Stockholders’ Agent and Parent monthly statements reflecting the Indemnity Escrow
Fund Balance and the interest earned thereon.

          7. Liability of Escrow Agent. In order to induce Escrow Agent to act as escrow agent
hereunder, the parties hereto agree that:

               (a) Escrow Agent shall not in any way be bound or affected by any amendment or modification of
this Agreement, unless the same shall have been agreed to in writing by Escrow Agent;

-8-

 

               (b) Escrow Agent shall not be under any duty to give the property held hereunder any greater
degree of care than it gives its other customers’ deposits of similar property;

               (c) Escrow Agent may act in reliance upon, and shall incur no liability for or in respect of
any action taken or omitted to be taken or anything suffered by it in reliance upon, any notice,
direction, consent, certificate, affidavit, statement or other paper or document reasonably
believed by Escrow Agent to be genuine and to have been presented or signed by the proper party or
parties;

               (d) Escrow Agent shall not at any time be under any duty or responsibility to make a
determination of any facts contained in any certificate delivered pursuant hereto or to make any
independent verification of the statements or signatures in such certificate or amounts delivered
thereby;

               (e) Escrow Agent shall not be responsible for any failure by Parent or Stockholders’ Agent to
comply with any of their respective covenants contained in this Agreement, the Merger Agreement or
any other agreement;

               (f) Escrow Agent shall be under no duty or obligation to take any legal action in connection
with this Agreement or to enforce, through the institution of legal proceedings or otherwise, any
of its rights as escrow agent hereunder or any rights of any other party hereto pursuant to this
Agreement or any other agreement, nor shall it be required to defend any action or legal proceeding
which, in its opinion, would or might involve Escrow Agent in any cost, expense, loss or liability;

               (g) Escrow Agent may engage or be interested in any financial or other transaction with the
parties hereunder as freely as if it were not Escrow Agent hereunder;

               (h) Escrow Agent shall be entitled to rely upon advice of counsel of its choosing in reference
to any matter connected herewith, and shall have full and complete authorization and protection for
any action taken or suffered by it hereunder in good faith and in accordance with the opinion of
such counsel and shall not be liable for any mistake of fact or error of judgment, or for any acts
or omissions of any kind unless caused by its willful misconduct or gross negligence;

               (i) notwithstanding anything to the contrary contained herein, if Escrow Agent shall be
uncertain as to its duties or rights hereunder, shall receive any notice, advice, direction, or
other document from any other party with respect to this Agreement which, in its opinion, is in
conflict with any of the provisions of this Agreement, or should be advised that a dispute has
arisen with respect to the payment, ownership, or right of possession of or to the Indemnity Escrow
Fund Balance or any part thereof (or as to the delivery, non-delivery, or content of any notice,
advice, direction or other document), Escrow Agent shall be entitled (but not obligated), without
liability to anyone, to refrain from taking any action other than to use its best efforts to safely
keep the Indemnity Escrow Fund Balance until Escrow Agent shall be directed otherwise in writing by
(A) joint written notice of Parent and Stockholders’ Agent or (B) an order, decree or judgment of a
court of competent jurisdiction which has been finally

-9-

 

affirmed on appeal or which by lapse of time or otherwise is no longer subject to appeal, but
Escrow Agent shall be under no duty to institute or to defend any proceeding, although it may
institute or defend such proceedings;

               (j) Parent and Stockholders’ Agent (both on its own behalf and on behalf of the Stockholders)
hereby authorize Escrow Agent, if Escrow Agent is threatened with litigation or is sued, to
interplead all interested parties in any court of competent jurisdiction and to deposit the
Indemnity Escrow Fund Balance with the clerk of that court; and

               (k) this Agreement sets forth exclusively the duties of Escrow Agent with respect to any and
all matters pertinent hereto and no implied duties or obligations shall be read into this Agreement
against Escrow Agent.

          8. Indemnification. Parent and Stockholders’ Agent (who for purposes of this
Section 8 is acting on behalf of the Stockholders and shall not incur any indemnification
liability hereunder to the extent acting in such representative capacity), covenant and agree to
jointly and severally indemnify and hold harmless Escrow Agent and its directors, officers, agents
and employees (the “Indemnitees”) from all loss, liability or expense (including the
reasonable fees and expenses of in-house or outside counsel) arising out of or in connection with
(i) Escrow Agent’s execution and performance of this Agreement, except in the case of any
Indemnitee to the extent that such loss, liability or expense is due to the gross negligence or
willful misconduct of such Indemnitee, or (ii) its following any instructions or other directions
from Parent or Stockholders’ Agent, except to the extent that its following any such instruction or
direction is expressly forbidden by the terms hereof and (iii) against any costs or expenses
(including reasonable attorneys’ fees and expenses), judgments, fines, losses, claims, damages,
liabilities and amounts paid in settlement in connection with any claim, action, suit, proceeding
or investigation arising out of or pertaining to this Agreement, and in the event of any such
claim, action, suit, proceeding or investigation: (a) Parent and Stockholders’ Agent, and with
full right of contribution from the other party, shall each be obligated to pay the reasonable fees
and expenses of counsel selected by Escrow Agent, promptly as statements therefor are received; and
(b) Parent and Stockholders’ Agent will cooperate in the defense of any such matter; except that
Parent and Stockholders’ Agent shall not have any obligation to indemnify Escrow Agent against any
cost, expense, judgment, fine, loss, claim, damage, liability or settlement amount arising out of
or pertaining to this Agreement arising from Escrow Agent’s own gross negligence or willful
misconduct. The obligations of Parent and Stockholders’ Agent under this Section 8 shall
survive: (i) the delivery of the Indemnity Escrow Fund Balance pursuant to this Agreement; (ii) the
termination of this Agreement; and (iii) the resignation or removal of Escrow Agent. In the event
Parent or Stockholders’ Agent, on behalf of the Stockholders, makes any payment pursuant to this
Section 8, as between Parent and the Stockholders, the party making the payment shall have
the right to seek contribution from the other party in the amount of 50% of the amount so paid;
provided, however, that in the event of a dispute between Parent and Stockholders’ Agent, the
prevailing party in such proceeding shall be entitled to recover from the other party those costs
and expenses of Escrow Agent incurred under this Section 8 in connection with such
proceeding, in addition to such other costs and expenses as may be applicable in such proceeding.

-10-

 

          Parent and Stockholders’ Agent (on behalf of the Stockholders) each agrees to assume any and
all obligations imposed now or hereafter by any applicable tax law with respect to the payment of
the Indemnity Escrow Fund Balance or any portion thereof under this Agreement, and to indemnify and
hold Escrow Agent harmless from and against any taxes, additions for late payment, interest,
penalties and other expenses that may be assessed against Escrow Agent on any such payment or other
activities under this Agreement. Parent and Stockholders’ Agent undertake to instruct Escrow Agent
in writing with respect to Escrow Agent’s responsibility for withholding and other taxes,
assessments or other governmental charges, certifications and governmental reporting in connection
with its acting as Escrow Agent under this Agreement. Notwithstanding such written directions,
Escrow Agent shall report and, as required, withhold any taxes as it determines may be required by
any law or regulation in effect at the time of the distribution. Parent and Stockholders’ Agent
(on behalf of the Stockholders) agree to indemnify and hold Escrow Agent harmless from any
liability on account of taxes, assessments or other governmental charges, including without
limitation the withholding or deduction or the failure to obtain proper certifications or to
properly report to governmental authorities, to which Escrow Agent may be or become subject in
connection with or which arises out of this Agreement, including costs and expenses (including
reasonable legal fees), interest and penalties.

          Anything in this Agreement to the contrary notwithstanding, in no event shall Escrow Agent be
liable for special, indirect or consequential loss or damage of any kind whatsoever (including but
not limited to lost profits), even if Escrow Agent has been advised of the likelihood of such loss
or damage and regardless of the form of action pursuant to which such damages may be sought.

          9. Non-Cash Proceeds; Restrictions on Sale; Assignment or Transfer.

               (a) Escrow Agent has no duty to convert to cash any Proceeds received in any form other than
cash and may hold any such non-cash Proceeds in the form received.

               (b) The interests of a Stockholder in the Indemnity Escrow Fund Balance may not be sold and
may not be assigned or transferred without the prior written consent of Parent.

          10. Resignation. Escrow Agent may at any time resign as escrow agent by mailing
written notice to Parent and Stockholders’ Agent of such intention on its part, specifying the date
on which its desired resignation shall become effective. Upon receiving such notice of
resignation, Parent and Stockholders’ Agent shall promptly appoint a successor escrow agent by
written instrument signed on behalf of Parent and the Stockholders’ Agent, one copy of which shall
be delivered to each of the resigning Escrow Agent and the successor escrow agent. If Parent and
Stockholders’ Agent shall fail to make such appointment within a period of thirty (30) days after
they have been notified in writing of such resignation by the resigning Escrow Agent, then the
resigning Escrow Agent may apply to any court of competent jurisdiction in the State of New York
for the appointment of a successor escrow agent. Such resignation shall become effective upon the
acceptance of the appointment by the successor escrow agent as provided in this Section 10.
Upon resignation, Escrow Agent shall be entitled to payment by Parent and

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Stockholders’ Agent (on behalf of the Stockholders), split equally, of any amounts then due it
hereunder. Any successor escrow agent shall have all of the rights, obligations and immunities of
the Escrow Agent set forth herein.

          11. Assignment. This Agreement and all of the provisions hereof shall be binding upon
and inure to the benefit of the parties hereto and their respective successors and permitted
assigns, but except as set forth in Section 10 hereof, neither this Agreement nor any of
the rights, interests or obligations hereunder shall be assigned by any of the parties hereto
without the prior written consent of the other parties, nor is this Agreement intended to confer
upon any other person except the parties hereto any rights or remedies hereunder; provided,
however, that Parent and any Stockholders’ Agent may assign all of their rights hereunder to any
Person to whom their rights under the Merger Agreement have been duly assigned in accordance with
the terms thereof.

          12. Definitions.

               (a) The term “Proceeds” means, as to each share constituting the Stock Escrow Deposit,
any stock, cash or other dividend or distribution (whether or not liquidating or a return of
capital) made in respect of such share, including any resulting from a subdivision, combination or
reclassification of the outstanding capital stock of Parent or as a result of a merger,
consolidation, acquisition or other exchange of assets to which Parent may be a party.

               (b) The term “Business Day” shall mean a day other than a Saturday, Sunday or other
day on which banks in the State of New York are required or authorized to close.

          13. Escrow Costs. The fees, costs and expenses payable to Escrow Agent hereunder
shall be borne one-half by Stockholders’ Agent (on behalf of the Stockholders) and one-half by
Parent. Escrow Agent shall be entitled to deduct from the Cash Escrow Deposit that portion of the
fee for its services applicable to the Stockholders pursuant to the attached Fee Schedule and to be
reimbursed for its reasonable costs and expenses hereunder (including reasonable counsel fees and
expenses). Acceptance fees are payable in advance as compensation for the ordinary administrative
services to be rendered hereunder.

          14. Tax Matters. Upon execution of this Agreement, Parent and Stockholders’ Agent, on
behalf of each Stockholder, and all Stockholders, shall provide Escrow Agent with a fully executed
W-8 or W-9 IRS form, as applicable, which shall include Parent’s and each Stockholder’s respective
Taxpayer Identification Number (“TIN”) assigned by the Internal Revenue Service. In
addition, all interest or other income earned under this Agreement shall be allocated and/or paid
pursuant to the terms of this Agreement and reported by the recipient to the Internal Revenue
Service or any other taxing authority. Notwithstanding the terms of this Agreement, the Escrow
Agent shall report and, as required, withhold any taxes as it determines may be required by any law
or regulation in effect at the time of the distribution. In the event that any earnings remain
undistributed at the end of any calendar year, Escrow Agent shall report to the Internal Revenue
Service or such other authority such earnings as it deems appropriate or as required by any
applicable law or regulation in a manner it deems consistent with the terms of this Agreement. In
addition, Escrow Agent shall withhold any taxes it deems appropriate and

-12-

 

shall remit such taxes to the appropriate authorities. Income attributable to the
Stockholders shall be allocated among them for reporting and withholding purposes in accordance
with their Percentage Interests as listed on Exhibit A. Escrow Agent shall have no responsibility
for any information reporting activities related to the Stock Escrow Deposit. Parent shall bear
the responsibility for all information reporting relating to the Stock Escrow Deposit.

          15. Notices. All notices and other communications pursuant to or in connection with
this Agreement shall be in writing and shall be deemed to have been given and received when
actually hand-delivered against receipt, one (1) Business Day after dispatch by facsimile
transmission with electronic confirmation of receipt, two (2) Business Days after dispatch by
recognized overnight delivery service, or seven (7) calendar days after mailing by certified or
registered mail with proper postage affixed and return receipt requested, in each case to the
address of the party set forth below (or to any changed address provided by any party to the other
parties by notice given as provided herein):

	 	 	 	 	 
	 

	 	To Parent:
	 	Broadview Networks Holdings, Inc.

800 Westchester Avenue

5th Floor, Suite N501

Rye Brook, NY 10573

Attn: General Counsel

Facsimile No.: (914) 742-5818
	 
	 	 	 	 
	 

	 	with a copy to:

(which shall not

constitute notice)
	 	Willkie Farr & Gallagher LLP

787 Seventh Avenue

New York, NY 10019

Attention: Jeffrey R. Poss, Esq.

Facsimile No.: (212) 728-9536
	 
	 	 	 	 
	 

	 	To Stockholders:
	 	To the addresses specified for notices

set forth on Schedule 1.
	 
	 	 	 	 
	 

	 	with a copy to:

(which shall not

constitute notice)
	 	Kleinbard Bell & Brecker LLP

1900 Market Street

Philadelphia, PA 19103

Attention: Howard J. Davis, Esq.

Facsimile No.: (215) 568-0140
	 
	 	 	 	 
	 

	 	To Stockholders’ Agent:
	 	Mr. Jeffrey Ginsberg

203 Congress Street

Brooklyn, NY 11201

Phone:

Fax: (718) 885-9691
	 
	 	 	 	 
	 

	 	with a copy to:

(which will not
	 	Kleinbard Bell & Brecker LLP

1900 Market Street

-13-

 

	 	 	 	 	 
	 

	 	constitute notice)
	 	Philadelphia, PA 19103

Attention: Howard J. Davis, Esq.

Facsimile No.: (215) 568-0140
	 
	 	 	 	 
	 

	 	To Escrow Agent:
	 	JPMorgan Chase Bank, N.A.,

4 New York Plaza, 21st Floor

New York, NY 10004

Attn: Larissa Urcia

Facsimile No.: 212-623-6168

          16. Security Procedures. In the event that funds transfer instructions are given
(other than in writing at the time of execution of this Agreement), whether in writing, by fax or
otherwise, Escrow Agent is authorized to seek confirmation of such instructions by telephone
call-back to the person or persons designated on Schedule 1 for each Stockholder and on
Schedule 2 with respect to Parent and the Stockholders’ Agent, and Escrow Agent may rely
upon the confirmation of anyone purporting to be the person or persons so designated. The persons
and telephone numbers for call-backs may be changed only in writing actually received and
acknowledged by Escrow Agent. If Escrow Agent is unable to contact any of the authorized
representatives identified in Schedule 1 or 2, as applicable, Escrow Agent is hereby
authorized to seek confirmation of such instructions by telephone call-back to any one or more of
the relevant party’s executive officers (“Executive Officers”) if such party is an entity,
which shall include the titles of President and Chief Financial Officer, as Escrow Agent may
select. Such Executive Officer shall deliver to Escrow Agent a fully executed incumbency
certificate, in a form reasonably acceptable to Escrow Agent, and Escrow Agent may rely upon the
confirmation of anyone purporting to be any such officer. Escrow Agent and the beneficiary’s bank
in any funds transfer may rely solely upon any account numbers or similar identifying numbers
provided by Parent or Stockholders’ Agent to identify (i) the beneficiary, (ii) the beneficiary’s
bank, or (iii) an intermediary bank. Escrow Agent may apply any portion of the Indemnity Escrow
Fund Balance for any payment order it executes using any such identifying number, even when its use
may result in a person other than the beneficiary being paid, or the transfer of funds to a bank
other than the beneficiary’s bank or an intermediary bank designated. The parties to this
Agreement acknowledge that these security procedures are commercially reasonable.

          17. Account Opening Information/TINs. IMPORTANT INFORMATION ABOUT PROCEDURES FOR
OPENING A NEW ACCOUNT

          For accounts opened in the US: To help the government fight the funding of terrorism and money
laundering activities, federal law requires all financial institutions to obtain, verify, and
record information that identifies each person who opens an account. When an account is opened, we
will ask for information that will allow us to identify relevant parties.

          18. Amendment and Modification. This Agreement may be amended, modified or
supplemented only by written agreement of each of Parent, Escrow Agent and Stockholders’ Agent.

          19. Governing Law. This Agreement shall be governed by the laws of the State of New
York (regardless of the laws that might otherwise govern under applicable New

-14-

 

York principles of conflicts of law) as to all matters, including but not limited to matters
of validity, construction, effect, performance and remedies, and such operating circulars of any
Federal Reserve Bank, federal laws and regulations, funds transfer system rules and general
commercial bank practices applicable to funds transfer and related activities. Each party hereto
irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar
grounds and irrevocably consents to service of process by mail or in any other manner permitted by
applicable law and consents to the jurisdiction of the courts located in the State of New York.
The parties further hereby waive any right to a trial by jury with respect to any lawsuit or
judicial proceeding arising or relating to this Agreement.

          20. Counterparts. This Agreement may be executed and delivered in two or more
counterparts, including by facsimile transmission, each of which shall be deemed to be an original,
but all of which together shall constitute one and the same instrument.

          21. Force Majeure. No party to this Agreement is liable to any other party for losses
due to, or if it is unable to perform its obligations under the terms of this Agreement because of,
acts of God, fire, floods, strikes, equipment or transmission failure, or other causes reasonably
beyond its control.

          22. Interpretation. The section headings contained in this Agreement are solely for
the purpose of reference, are not part of this Agreement and shall not in any way affect the
meaning or interpretation of this Agreement.

          23. Entire Agreement. This Agreement, including the exhibits and schedules attached
hereto, embodies the entire agreement and understanding of the parties hereto in respect of the
subject matter hereof. There are no restrictions, promises, representations, warranties, covenants
or undertakings, other than those expressly set forth or referred to herein or therein. In the
event that any of the terms of this Agreement conflict with any of the terms of the Merger
Agreement with regard to the matters set forth herein, the terms of this Agreement shall govern.

[Remainder of page intentionally left blank]

-15-

 

          IN WITNESS WHEREOF, the undersigned have executed this Agreement as of the date first written
above.

	 	 	 	 	 
	 	PARENT

BROADVIEW NETWORKS HOLDINGS, INC.

 	 
	 	By:  	/s/
Corey Rinker	 
	 	 	Name:  	Corey Rinker	 
	 	 	Title:  	Chief Financial Officer	 
	 
	 	STOCKHOLDERS’ AGENT

/s/ JEFFREY GINSBERG   
                    
                    
 ,

JEFFREY GINSBERG

As Agent for the former Stockholders of

Eureka Broadband Corporation

ESCROW AGENT

JP MORGAN CHASE BANK N.A.

 	 
	 	By:  	/s/
Saverio A. Lunetta	 
	 	 	Name:  	Saverio A. Lunetta	 
	 	 	Title:  	Vice President	 
	 

[Indemnity Escrow Agreement]

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