Document:

exv10w3

Exhibit 10.3

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange
Commission.

AMENDMENT NO. 2 TO

MASTER SERVICES AGREEMENT

     This Amendment No. 2 (this “Amendment”) to the Master Services Agreement dated August 1,
2009 (the “Agreement”) is hereby entered into as of December 17, 2010 and effective August 31, 2010
by and between Symetra Life Insurance Company, a Washington corporation (including its successors
and permitted assigns, “Symetra”), and Affiliated Computer Services, Inc., a Delaware corporation
(including its successors and permitted assigns, “ACS”). Capitalized terms not otherwise defined
herein shall have the meaning ascribed to them in the Agreement.

     NOW THEREFORE, in consideration of the representations, warranties, promises and covenants
contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy
of which are hereby acknowledged, the Parties, intending to be legally bound, agree to the
foregoing and as follows:

1. Amendment to Schedule 3, Section 7.1.5. Section 7.1.5 is replaced with the following:

7.1.5 Project Services. Project Services are charged on a monthly basis in the fixed
dollar amount set forth in Appendix 3.1 for Services that span all Service Towers.
Project Services shall mean work requested by Symetra so long as: (a) the request is
for a discrete unit of non-recurring work that requires start-up, planning and
execution; (b) the work is not required for ACS to meet other obligations under the
Agreement; and (c) the work is not required to meet SLAs (which work ACS shall perform
without incremental cost to Symetra).

If Symetra authorizes an increase in the project Services per month, the rate for such
additional Services shall be provided based on the rates set forth in Schedule 4 or, for
Third-Party charges, as agreed to by Symetra. If Symetra exceeds the monthly project
Services amount available in a given month, the excess amount will be charged using the
rates set forth in Schedule 4 or, for Third-Party charges, as agreed to by Symetra. If
Symetra does not fully utilize the fixed dollar amount available in a given month, the
balance of the unused dollar amount available for that month shall carry forward
month-over-month. The dollar amount shall accumulate and aggregate and be usable for a
twelve (12) month period from the date that amount accrued, after which time such dollar
amount for that corresponding month shall expire.

ACS shall provide Symetra with an additional [***] per month of project Services at no
cost to Symetra during Contract Years 1 and 2. For Contract Year 2, the [***] per month
will accrue and not expire in accordance with the methodology in this Section 7.1.5 of
Schedule 3 of the Agreement and Symetra may hold those values for use at any time during
the contract term.

 

 

2. Amendment to Schedule 3, Section 7.6.4. Section 7.6.4 is replaced with the
following:

7.6.4 Doc1 e2Vault Archive/iProof. Pricing is on a per-image basis. The overall scope
of work included in the price is comprised of the following:

	 	•	 	The Bowne hardware and software licenses specifically used to create the input
file. This does not include ACS hardware or software or any hardware or software
used for other Bowne solutions priced elsewhere (i.e. only items specific to this
process);
	 
	 	•	 	The creation of the input file for ingestion into e2Vault application;
	 
	 	•	 	Software support for e2Vault (iProof module, Archive module, and Render module);
	 
	 	•	 	Software licenses for e2Vault;
	 
	 	•	 	Software upgrades required to maintain currency (n-2). This does not include
upgrades requested by Symetra to implement new functionality, such upgrades will be
assessed separately to determine any cost impacts to Symetra; and
	 
	 	•	 	Monthly reporting for this process.

In the event that Bowne elects to move from Doc1 e2Vault Archive to another image
archive solution, Symetra will have the option to renegotiate the then current rate
schedule as shown in Appendix 3.1. In addition, ACS agrees to renegotiate the baseline
unit rate if over a three (3) consecutive month period, the units billed are greater
than [***].

In the event that a new software version requires functionality beyond the current scope
of Section 7.6.4, Symetra and ACS will negotiate the terms of the additional services.

3. Section 7.7.13 is added to the Agreement.

7.7.13 ePresentment Credit. ACS will provide Symetra with an ePresentment credit of
[***]to be used for project management within the ePresentment project. If Symetra uses
a web based electronic delivery solution not offered by ACS, such credit will no longer
apply. This credit is valid between January 1, 2011 and December 31, 2011.

[Signature Page Follows]

-2-

 

          IN WITNESS WHEREOF, the parties have executed this Amendment No. 2 as of the date and year
first above written.

SYMETRA LIFE INSURANCE COMPANY

	 	 	 	 	 

	By:

	 	/s/ Troy Olson-Blair
	 	 
	 

	 	 	 	 
	Title: VP, CIO	 	 
	Date: 12-17-2010	 	 
	 
	 	 	 	 
	AFFILIATED COMPUTER SERVICES, INC.	 	 
	 
	 	 	 	 
	By:

	 	/s/ Derrick Brown	 	 
	 

	 	 	 	 
	Title: SBU Executive	 	 
	Date: December 16, 2010	 	 

-3-

 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange
Commission.

	 	 	 

	Pricing Appendix

	 	The data in this document is Confidential and Proprietary Information
	Table of Contents

	 	Pricing Workbook Table of Contents

	 	 	 
	Worksheet Title / Hyperlink	 	Description
	Template Instructions
	 	 
	Instructions & Setup Sheet
	 	READ FIRST—Instructions for Setting up and Completing Pricing Workbook
	Pricing Summary Sheets
	 	 
	Pricing Summary - 5 Year Rollup
	 	Summary of Five-Year pricing across all Service Areas
	Monthly Charges
	 	 
	Data Center
	 	Pricing for Data Center Services
	Distributed Computing
	 	Pricing for Distributed Computing Services
	Data Network
	 	Pricing for Data Network Services
	Help Desk
	 	Pricing for Help Desk Services
	Voice Communications
	 	Pricing for Voice Communications Services
	Output Processing
	 	Pricing for Output Processing Services
	Content Management
	 	Pricing for Content Management Services
	Disaster Recovery
	 	Worksheet for Itemizing Disaster Recovery Charges for Each Tier of Service
	Other Costs
	 	 
	Migration (Transition) Fees
	 	Worksheet for itemizing transition (migration) fees for any major change in the ways that services will be delivered
	Termination Fees
	 	Worksheet for itemizing Termination Fees for new services only in each Service Area.
	Vendor Pricing Assumptions
	 	 
	Pricing Assumptions
	 	Worksheet to itemize all assumptions upon which its pricing is dependent
	Other Worksheets
	 	 
	Optional Pricing Scenarios
	 	Worksheet to price alternate solutions to reduce price

 

 

	 	 	 

	Confidential and Proprietary

	 	Summary — 5 Year Rollup Pricing

SUMMARY—FIVE-YEAR ROLL-UP

Click links for

	 	 	 	 	 
	 	 	 	 	 
	Service Recipient:

	 	Symetra	               TOC page	Pricing Assumptions
	Vendor Name:

	 	ACS	 	 

TOTAL ANNUAL SERVICE FEES

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service / Description	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional	 	Total
	Data Center
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Distributed Computing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Data Network
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Help Desk
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Voice Communications
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Output Processing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Content Management
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	ANNUAL TOTAL FEES
	 	$	11,414,520	 	 	$	10,579,644	 	 	$	10,620,036	 	 	$	10,757,196	 	 	$	10,924,716	 	 	$	10,924,716	 	 	$	10,924,716	 	 	$	76,145,544	 

TOTAL ANNUAL FEES

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Service / Description	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional	 	Total
	Data Center
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Distributed Computing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Data Network
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Help Desk
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Voice Communications
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Output Processing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Content Management
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	ANNUAL TOTAL FEES
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

EARLY TERMINATION FEES

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 

	Early Termination Fees — Data Center
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Distributed Computing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Data Network
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Help Desk
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Voice Communications
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Output Processing
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Early Termination Fees — Content Management
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	TOTAL TERMINATION FEES
	 	$	4,728,377	 	 	$	4,161,873	 	 	$	3,247,766	 	 	$	2,841,432	 	 	$	2,515,901	 

	 	 	 

	NOTE: Early termination fees apply only to termination for convenience

	 	Termination Fees Details

YEAR 1 ONE-TIME MIGRATION (TRANSITION) COSTS

	 	 	 	 	 

	Data Center
	 	$	[***]	 
	Distributed Computing
	 	$	[***]	 
	Data Network
	 	$	[***]	 
	Help Desk
	 	$	[***]	 
	Voice Communications
	 	$	[***]	 
	Output Processing
	 	$	[***]	 
	Content Management
	 	$	[***]	 
	TOTAL MIGRATION (TRANSITION) FEES
	 	$	[***]	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request
by Symetra Financial Corporation, this information has been filed separately with the Securities
and Exchange Commission.

Page 2 of 19

 

     

	 	 	 

	Confidential and Proprietary

	 	Pricing for Data Center

Data Center

Symetra

ACS

	 	 	 	 	 

	 	 	Click links for

	 

	 	 	 	Pricing
	 

	 	TOC page
	 	Assumptions
	 
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	Resource	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Description/Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 
	Mainframe
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Mainframe Services (Dedicated system)
	 	MIPs	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Servers
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Physical Standard Server
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Physical Large Server
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	Y2 represents VM Ware host refresh to increase memory to support V Sphere Software License
	Virtual Host Servers
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Virtual Server OS Instances
	 	Qty of OS Instances	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Remote Servers
	 	Qty of Servers	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Database Services
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Mainframe
	 	Qty of Instances (Prod, QUA and Dev)	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Servers
	 	Qty of Instances (Prod, QUA and Dev)	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Storage
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Storage Services TIER 1 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Storage Services TIER 2 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Storage Services TIER 3 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Storage Services TIER 4 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Infrastructure Project Services
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Project Pool Hours
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Communication and Collaboraration
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Email including but not limited to Calendar and Email Attachment Encryption. Does not include archiving
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	Includes labor and tools - infrastructure support included in server rates above
	Email Archive
	 	Qty of Users	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	IM, Livemeeting, etc.
	 	Qty of Users	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	MOSS
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	EMC VMware Lab Manager
	 	Qty of Active CPU Slots	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	EMC VMware Lifecycle Manager
	 	Qty of Active CPU Slots	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	ORACLE Core ID Licensing (non-employee)
	 	Qty of Licenses	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Oracle Core ID Maintenance (non-employee)
	 	Qty of Licenses	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided
products, services, and/or project expenses) Note:
Provide a detailed list of items in each category as an attachment to this pricing sheet.	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 
	Filenet Software Maintenance
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments) — see “Pass through detail” sheet
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	VMWare Instance SA-06-026, Email Archive SA-07-035, Manage User Groups SA-07-035, Managed Transport (FTP) SA-08-0021
	 	 	 	 	MONTHLY TOTAL 

PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	 	 	ANNUAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICE AREA FEES
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 

Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	RRC Unit	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price
	Mainframe
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Mainframe Services (including DASD and Tape Processing)
	 	MIPs	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Servers
	 	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Physical Standard Server
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Physical Large Server
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Virtual Host Servers
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Virtual Server OS Instances
	 	Qty of OS Instances	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Remote Servers
	 	Qty of Servers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Database Services
	 	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Mainframe
	 	Qty of Instances (Prod, QUA and Dev)	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Servers: SQL
	 	Qty of Instances (Prod, QUA and Dev)	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services
	 	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 1 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 2 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 3 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Storage Services TIER 4 (All in price to include hardware, software, services and tape backup)
	 	Qty of GB	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Communication and Collaboraration
	 	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Email including but not limited to Calendar and Email Attachment Encryption. Does not include archiving
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Email Archive
	 	Qty of Users	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	IM, Livemeeting, etc.
	 	Qty of Users	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	MOSS
	 	Fixed	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	EMC VMware Lab Manager
	 	Qty of Active CPU Slots	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	EMC VMware Lifecycle Manager
	 	Qty of Active CPU Slots	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	ORACLE Core ID Licensing (non-employee)
	 	Qty of Licenses	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Oracle Core ID Maintenance (non-employee)
	 	Qty of Licenses	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Infrastructure Project Services
	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Project Pool Hours
	 	Hours	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Charge
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	FileNet Application Services
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	IT Continuity (Disaster Recovery)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	[***]	 	 	 	 	 	 	 	[***]	 

	SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

	1.	 	Called out account management
	 
	2.	 	STORAGE — provided tiered storage pricing and adjusted volumes to reflect virtualization and changes to P8 environment
	 
	3.	 	P8 ENVIRONMENT — Provided breakout of P8 volumes in a separate sheet “Data Center-P8”
	 
	4.	 	Revised MOSS pricing
	 
	5.	 	Revised project pool hours rate based of current labor rates
	 
	6.	 	Provided better year-over-year efficiencies

STORAGE TIERING EXPLANATION:

Tier 1 is mainframe storage

Tier 2 is high speed fiber channel connected storage

Tier 3 is medium speed serial connected storage

Tier 4 is WORM storage

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request
by Symetra Financial Corporation, this information has been filed separately with the Securities
and Exchange Commission.

 

 

     

	 	 	 

	Confidential and Proprietary

	 	Pricing for Data Center

Data Network

Symetra

ACS

	 	 	 	 	 

	 

	 	Click links for
	 

	 	 	 	Pricing
	 

	 	TOC page
	 	Assumptions
	 
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	 	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Description/Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Network Services
	 	 	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Routers (includes all managed services)
	 	Qty of routers	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Load Balancers
	 	Qty of load balancers	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	LAN Switches (Wired and wireless and includes all managed services)
	 	Qty of switches	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Firewalls (includes all managed services)
	 	Qty of firewalls	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Network IDS
	 	Fixed	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Host IDS
	 	Fixed	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	Managed penetration
	 	Fixed	 	 	[**]	 	 	$	[***]	 	 	 	[**]	 	 	 	[**]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	 
	 	 	 	MONTHLY SERVICES FEE	 	 	[**]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	 
	 	 	 	ANNUAL SERVICES FEE	 	 	[**]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products,
services, and/or project expenses) Note: Provide a
detailed list of items in each category as an attachment to
this pricing sheet.	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	See “Pass-through Detail Sheet”
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 
	 	 	 	ANNUAL PASS-THROUGH FEE	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 

Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price
	Routers
	 	Qty of routers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Load Balancers
	 	Qty of load balancers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Switches
	 	Qty of switches	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Firewalls
	 	Qty of firewalls	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 

SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

	1.	 	Called out account management
	 
	2.	 	Added load balancer pricing
	 
	3.	 	Adjusted variable rates to reduce management fees
	 
	4.	 	Moved “Output T1” pricing to Data Network tower passthrough charges
	 
	5.	 	Moved Sungard Disaster Recovery Circuit Data Network tower passthrough charges

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request
by Symetra Financial Corporation, this information has been filed separately with the Securities
and Exchange Commission.

 

 

     

Confidential and Proprietary

Pricing for Distributed Computing

	 	 	 	 	 

	Distributed Computing

	 	Click links for
	 

	 	 	 	Pricing
	Symetra

	 	TOC page
	 	Assumptions
	ACS
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	 	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Description/Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW)
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services )
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services )
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Network Attached Printers
	 	Qty of Printers	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc.
	 	Qty of Managed Devices	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Unit of	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 
	Pass-Through Description & Vendor	 	Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	MONTHLY TOTAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	RRC Unit	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	Price	 	ARC Unit Price	 	RRC Unit Price
	Symetra Hqs — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW)
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Remote Offices — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services )
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Remote Teleworkers — Desktop/Laptop Support (includes support of end users attached peripherals and all services specified in SOW including any third party services )
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Network Attached Printers
	 	Qty of Printers	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Mobile Computing Users/PDA Support (PDA=Blackberry, smartphones, wireless cards, etc.
	 	Qty of Managed Devices	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 

	SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

1. Called out account management

2. Broke pricing down into Headquarters, Remote Offices, and Remote Teleworkers

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.

 

 

     

	 	 	 	 	 

	Help Desk	 	Click links for

	 

	 	 	 	Pricing
	Symetra

	 	TOC page
	 	Assumptions
	ACS
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	 	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Help Desk Users (includes all services specified in SOW)
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	MONTHLY SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	ANNUAL SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Unit of	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 
	Pass-Through Description & Vendor	 	Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 
	Symetra Remedy User Licenses
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fixed user Remedy licenses
	 	Total Licenses	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	BMC has changed their pricing structure. Includes 5 licenses for Atrium CMDB
	Novell ID Management Licenses
	 	Total Licenses	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	ACS Novell ID Solution will replace this software.
	Other (specify in Comments)
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE 
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	 	 	 	 	 
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price
	Help Desk Users
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 

SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

1. Called out account management

2. Updated Remedy licenses count

3. Added Novell ID Management Licences pricing

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.

 

 

     

	 	 	 	 	 

	Voice Communications	 	Click links for

	 

	 	 	 	Pricing
	Symetra

	 	TOC page
	 	Assumptions
	ACS
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	 	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Comments
	Management Services (including fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	Voice Services as detailed in the Voice Services SOW
	 	Employee Count	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Call Recording (NICE)
	 	Qty of Users	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Unit of	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 
	Pass-Through Description & Vendor	 	Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 
	Inbound — Access Baseline
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Outbound/Inbound — Dedicated Baseline
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Outbound — Switched / Business Line Baseline
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	See “Pass-through Detail Sheet”
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE
	 	$	-	 	 	 	 	 	 	 	 	 	 	$	-	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	$	-	 	 	 	 	 	 	 	 	 	 	$	-	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	RRC Unit	 	 	 	 	 	RRC Unit	 	 	 	 	 	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	ARC Unit Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	Price	 	ARC Unit Price	 	Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price
	Voice Services as detailed in the Voice Services SOW
	 	Employee Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Call Recording (NICE)
	 	Qty of Users	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	On-site voice services support
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	-	 

SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

1. Called out account management

2. Added pricing for Call Recording (NICE)

3. Added Avaya Maintenance Charges to passthrough detail

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.

 

 

     

	 	 	 	 	 

	Output Processing	 	Click links for

	 

	 	 	 	Pricing
	Symetra

	 	TOC page
	 	Assumptions
	ACS
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	 	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Description/Comments
	Management Services (including
fees associated with Schedule 1)
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Printed Image (Dallas)
	 	Image Count.	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Printed Image (Bellevue)
	 	Image Count.	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Post-Processing
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	6x9 envelopes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	#10 envelopes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Flat envelopes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Boxes
	 	Qty	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Print Programming
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Postal Presorting
	 	Qty of #10 and 6x9 Envelopes	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Unit of	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 
	Pass-Through Description & Vendor	 	Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	Description/Comments
	See “Pass-through detail” sheet
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES
	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	 	 	 	 	ARC Unit	 	RRC Unit	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	Price	 	Price	 	ARC Unit Price	 	Price
	Printed Image (Dallas)
	 	Image Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Printed Image (Bellevue)
	 	Image Count	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	Post-Processing
	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	6x9 envelopes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	#10 envelopes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Flat envelopes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Boxes
	 	Qty	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Print Programming
	 	Fixed	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Doc1e2Vault Archive Images
	 	Image Count	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Postal Presorting
	 	Qty of #10 and 6x9 Envelopes	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	DOC1 e2Vault Archive            Management Fee
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 

SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

1. Called out account management

2. Broke down Printed Image pricing to Dallas and Bellevue

3. Moved USPS charges to passthough

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.

 

 

     

	 	 	 	 	 

	Content Management	 	Click links for

	 

	 	 	 	Pricing
	Symetra

	 	TOC page
	 	Assumptions
	ACS
	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	Year 6	 	Year 7	 	 
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Optional	 	Optional	 	 
	 	 	 	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	Price	 	 
	Vendor Provided Services	 	 	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	Per Month	 	 
	 	 	Unit of	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	Baseline	 	Monthly	 	Monthly	 	 
	Resource Unit Category	 	Measure	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Quantity	 	Unit Price	 	Total	 	Description/Comments
	Management Services
	 	Fixed	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	MicroFiche Conversion Scanning & Imaging
	 	Per Image	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	Research in progress to confirm "MicroFiche Conversion Scanning" includes image
	MicroFiche Conversion Request
	 	Per Request	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Indexing — Frontend
	 	Per Document	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Indexing
	 	Per Document	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Received Mail Prep
	 	Per Page	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Backend Scanning Prep
	 	Per Page	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Paper Scanning
	 	Per Image	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Electronic Image
	 	Per Image	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	Research in progress to confirm if "electronic image" includes front-end image processing
	Requested Research
	 	Per Request	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Check Handling
	 	Per Check	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	Copying
	 	Per Image	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	[***]	 	 	$	[***]	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	MONTHLY SERVICES FEE
	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 	 	 	 	ANNUAL SERVICES FEE
	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Pass-through Charges (Third-party provided products, services, and/or project expenses) Note: Provide a detailed list of items in each category as an attachment to this pricing sheet.
	 
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	Unit of	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 	 	 	 	 	 	 	 	Monthly	 	 
	Pass-Through Description & Vendor	 	Measure	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	 	 	 	 	 	 	 	 	Total	 	Description/Comments
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	 	 	MONTHLY TOTAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	0	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 
	 	 	ANNUAL PASS-THROUGH FEE
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	0	 	 	 	 	 	 	 	 	 	 	$	—	 	 	 	 	 
	 	 	ANNUAL SERVICE AREA FEES
	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Additional Resource Charges (ARC) and Reduced Resource Charges (RRC)
	 	 	 	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Year 6 Optional	 	Year 7 Optional
	Vendor Provided Services	 	 	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month	 	Price Per Month
	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	 	 	 	 	ARC Unit	 	RRC Unit	 	 	 	 	 	RRC Unit	 	ARC Unit	 	 	 	 	 	ARC Unit	 	 	 	 	 	 	 	 	 	RRC Unit
	Resource Unit Category	 	Unit of Measure	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	RRC Unit Price	 	Price	 	Price	 	ARC Unit Price	 	Price	 	Price	 	RRC Unit Price	 	Price	 	RRC Unit Price	 	ARC Unit Price	 	Price
	MicroFiche Conversion Scanning & Imaging
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	MicroFiche Conversion Request
	 	Per Request	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Indexing — Frontend
	 	Per Document	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Indexing
	 	Per Document	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Received Mail Prep
	 	Per Page	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Backend Scanning Prep
	 	Per Page	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Paper Scanning
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Electronic Image
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Requested Research
	 	Per Request	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Check Handling
	 	Per Check	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Copying
	 	Per Image	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 
	Programming Hours
	 	Per Hour	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 	 	$	[***]	 	 	 	 	 
	External Business Partner Transmit
	 	Per Day - Daily cost for automated processing	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 

Management Fees Detail:

	 	 	 	 	 	 	 	 	 	 	 	 	 
	Description	 	Units	 	Unit Rate	 	Monthly Chrg
	Account management (Acct team, Innovation, SDRM, Contract management, Other cross functional)
	 	 	[***]	 	 	 	[***]	 	 	 	[***]	 
	Total
	 	 	 	 	 	 	 	 	 	 	[***]	 

SUMMARY OF PRICING CHANGES FROM 06-11-2009 SUBMISSION:

1. Called out account management

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the Securities and Exchange Commission.

 

 

	 	 	 

	Transition Fees

	 	Click links for
	Symetra

	 	TOC page
	ACS
	 	 

ONE TIME DATA CENTER TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	Transformational activities

	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	TOTAL DATA CENTER TRANSITION FEES
	 	$	[***]	 	 	 	 	 

ONE TIME DISTRIBUTED COMPUTING TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	TOTAL DISTRIBUTED COMPUTING TRANSITION FEES
	 	$	[***]	 	 	 	 	 

ONE TIME DATA NETWORK TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	TOTAL DATA NETWORK TRANSITION FEES
	 	$	[***]	 	 	 	 	 

ONE TIME HELP DESK TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	Novell ID Management SW One-times

	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	TOTAL HELP DESK TRANSITION FEES
	 	$	[***]	 	 	 	 	 

ONE TIME VOICE COMMUNICATIONS TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	TOTAL VOICE COMMUNICATIONS TRANSITION FEES
	 	$	[***]	 	 	 	 	 

ONE TIME OUTPUT PROCESSING TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	ONE TIME OUTPUT PROCESSING TRANSITION FEES
	 	$	[***]	 	 	 	 	 

ONE TIME CONTENT MANAGEMENT TRANSITION FEES

	 	 	 	 	 	 	 	 	 
	Resource Category (itemize all charges)	 	Cost Breakdown	 	Description of Services / Comments
	Project Team / Management
	 	$	[***]	 	 	 	 	 
	Hardware
	 	$	[***]	 	 	 	 	 
	Software
	 	$	[***]	 	 	 	 	 
	Installation / build-out
	 	$	[***]	 	 	 	 	 
	Testing
	 	$	[***]	 	 	 	 	 
	Training
	 	$	[***]	 	 	 	 	 
	Other (specify) Travel
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Other (specify)
	 	$	[***]	 	 	 	 	 
	Shipping/Handling/Storage
	 	$	[***]	 	 	 	 	 
	Customs Charges
	 	$	[***]	 	 	 	 	 
	Third-party consulting and/or labor
	 	$	[***]	 	 	 	 	 
	Taxes
	 	 	 	 	 	 	 	 
	Federal / National
	 	$	[***]	 	 	 	 	 
	State / Provincial
	 	$	[***]	 	 	 	 	 
	Local
	 	$	[***]	 	 	 	 	 
	ONE TIME CONTENT MANAGEMENT TRANSITION FEES
	 	$	[***]	 	 	 	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

	 	 	 

	Termination Fee Details

	 	Click links for
	Symetra

	 	TOC page
	ACS
	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data Center	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	ALL TERMINATION FEES ARE CALCULATED BASED ON TERMINATION IN MONTH 6 OF THE RESPECTIVE CONTRACT YEAR
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Distributed Computing	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$0
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Data Network	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$0
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Help Desk	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$0
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	N/A - Included in category above
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Voice Communications	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Overhead costs (e.g., payroll taxes, rent)
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Unrecovered start-up and transition expenses
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	$	—	 	 	Included in Data Network
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Output Processing	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Content Management	 	Year 1	 	Year 2	 	Year 3	 	Year 4	 	Year 5	 	Assumptions
	Actual cost to redeploy or separate Personnel until the earlier of the date ACS is able to redeploy or 90 days after termination of the Agreement.
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual cost of terminating Third-Party contracts that are required to be terminated as a result of termination of the Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of un-depreciated hardware expenses not yet recovered or discharged by ACS for hardware acquired, which is used solely to provide the Services under the Agreement
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unamortized license Fees for license Fees not yet owed and discharged by ACS, but only for Software used solely to provide the outsourcing Services and actual charges for license Termination
Fees for such Software
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Overhead costs (e.g., payroll taxes, rent)
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Administrative expenses — salary costs of people not charging directly for tower Services ((e.g., backoffice support, external Services costs (e.g., legal expenses, notary
fees))
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Actual portion of unrecovered un-depreciated equipment expenses not yet owed and discharged by ACS, but only for equipment acquired and used solely to provide the outsourcing
Services
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Unrecovered start-up and transition expenses
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Mark-up margin total that ACS will apply to actual termination costs
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 
	Total
	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	$	[***]	 	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

Assumptions

	 	 	 

	Pricing Assumptions

	 	Click links for
	Symetra

	 	TOC page
	ACS
	 	 

ASSUMPTIONS (State all assumptions upon which its pricing is being determined). Insert as many
lines as necessary to ensure all assumptions are accurately expressed.

	 	 	 
	 	 	Data Center Recurring Pricing Assumptions
	1

	 	This service contract is for 5 plus 2 optional years, beginning on Aug 1, 2009 which is the date of steady-state service commencement.
	 
	 	 
	2

	 	Monthly Datacenter Benchmark Credit of [***] has been reflected in Server, Storage, and Mainframe rate reductions.
	 
	 	 
	3

	 	Pricing assumes no sales tax on our price to the customer.
	 
	 	 
	6

	 	Annual DR test included in DR monthly fees.
	 
	 	 
	8

	 	Employee Count will be determined by the number of users from Symetra HR.
	 
	 	 
	10

	 	Pricing assumes transformed environment with aggressive virtualization over a 9 month transformation period beginning at contract Re-Instatement date. Any adjustments to solution may affect pricing.
	 
	 	 
	11

	 	Physical DBA support only on Application/database servers.
	 
	 	 
	12

	 	Email encryption is included in base price.
	 
	 	 
	14

	 	RSA tokens managed are 559. Renewal of RSA tokens is included in account management line item.
	 
	 	 
	20

	 	Filenet Application Services line item represents application support labor (3.4 FTEs). The labor -pricing has increased due to majority of on-shore, highly skilled resources who support this critical application.
This BAFO pricing reflects a steady state operational support level.
	 
	 	 
	21

	 	Physical DBA administration includes installation, patching, upgrades/migrations to new releases, backup methodology, restores either to development/test databases. In addition, ACS’ DBA team provides
performance tuning of the production databases, running SQL traces, and uses tools to analyze server CPU, I/O, and cache buffers. ACS implements database objects such as adding triggers, stored procedures, columns, indexes and user passwords as
required. ACS also monitors
 space use, plan for capacity changes, and physical placement of data files.
	 
	 	 
	22

	 	The MIP rate includes MF services and storage and tape associated with operating system.
	 
	 	 
	23

	 	Tier 1 storage is application allocated Symetra storage.
	 
	 	 
	25

	 	DR services excludes non-production Servers
	 
	 	 
	28

	 	VM Lab Manager included in base 3 Host Servers, 1 Lifecycle manager.
	 
	 	 
	29

	 	No RRC rate for Active CPU Slot unit of measure due to SW license limitation for VM Lab Manager and VM Lifecycle Manager.
	 
	 	 
	30

	 	ORACLE Core ID 25,000 licenses included in base. Ongoing maintenance is Symetra’s financial responsiblity.
	 
	 	 
	31

	 	Cost of re-purposed servers for Lab Manager rates are included in the Lab Manager rates and do not include refresh. In the event Symetra request refresh for lab manager host servers, ACS and Symetra will work on
rates to meet the requirement.
	 
	 	 
	32

	 	Project Pool is based on a blended rate of [***] times 100 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates.

	 	 	 
	 	 	Distributed Computing Recurring Pricing Assumptions
	1

	 	Backup of desktops not included.
	 
	 	 
	2
	 	 
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
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	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

Assumptions

	 	 	 
	 	 	Data Network Recurring Pricing Assumptions
	1

	 	Pass-through monthly unit charges based on April 2009 charges from Sprint
	 
	 	 
	2
	 	 
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
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	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 

	 	 	 
	 	 	Help Desk Assumptions
	1

	 	Pricing assumes that VIP support for the help desk includes no more than 10% of the overall user base and/or incident volumes.
	 
	 	 
	2

	 	ACS pricing is based on avg call volume of 1.3 calls per user per month. SLA relief will be granted when call volume exceeds 1.5 calls per user per month.
	 
	 	 
	3

	 	Novell Identity Manager 3.6 & Prior 1-User License includes User Application with Search, whitepages and password reset as well as integration with eDirectory, LDAP, AD, Groupwise, Exchange, Notes
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

Assumptions

	 	 	 
	 	 	Voice Communications Assumptions
	1

	 	Monthly pass-through telecom charges based on 12-month average of fees charged.
These are the total telecom charges including a [***] markup for voice long distance charges.
Data network charges are included in the Data Network tower.
	 
	 	 
	2
	 	 
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 

	 	 	 
	 	 	Output Processing Assumptions
	3

	 	ACS provides printer supplies (i.e., toner and paper) for print at Bellevue and Symetra provides check printing paper.
	 
	 	 
	4

	 	Print Programming is based on a Bowne labor rate of [***] times 208 hours and will be funded as a fixed pool of [***] monthly to be charged against the rate card rates.
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

Assumptions

	 	 	 
	 	 	Content Management Assumptions
	1

	 	The line item for “Microfiche Conversion Scanning” is the additional cost associated with the capture of an image from microfiche. In a current typical request, to create images from a microfiche, Symetra
would be billed the following:
	 
	 

	 	1.   “Microfiche Conversion Request” to manually find the microfiche by the Symetra provided policy number
	 
	 

	 	2.   “Electronic Image” to create the image
	 
	 

	 	3.   “Microfiche Conversion Scanning” to cover the additional effort to capture images on the microfiche
	 
	 	 
	 

	 	To avoid future confusion, ACS has adjusted the description and amount for Row 10 — it is now described as “Microfiche Conversion Scanning and Imaging” at a rate of [***] which combines the
previously separated values.
	 
	 	 
	2

	 	The “Chase Application Data Capture” SOW is not currently included in the pricing. It will be billed under the terms of the SOW until Symetra and ACS reach an agreement as to how to reflect it
otherwise.
	 
	 	 
	3
	 	 
	 
	 	 
	4
	 	 
	 
	 	 
	5
	 	 
	 
	 	 
	6
	 	 
	 
	 	 
	7
	 	 
	 
	 	 
	8
	 	 
	 
	 	 
	9
	 	 
	 
	 	 
	10
	 	 
	 
	 	 
	11
	 	 
	 
	 	 
	12
	 	 
	 
	 	 
	13
	 	 
	 
	 	 
	14
	 	 
	 
	 	 
	15
	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

Data Center

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	IBM Websphere Application Server SW Maintenance SA-06-025
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	VMWare Host and Instance suppoort SA-06-026
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Email Archive management SA-07-035
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Manage User Groups SA-07-035
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Managed Transport (FTP) physical windows server SA-08-0021
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Data Center P8

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	Filenet Software Maintenance
	 	 	1	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Data Network

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	Telecom Data Charges (Circuits Cincinnati OH.) — Sprint
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Telecom Data Charges (Circuits Itasca IL..) — Sprint
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Telecom Data Charges (Circuits Miami FL.) — Sprint
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Telecom Data Charges (Circuits Norcross GA.) — Sprint
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Telecom Data Charges (Circuits Plano TX.) — Sprint
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Telecom Data Charges (Circuits South Windsor CT.) — Sprint
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Telecom Additional Data Circuits (see “Voice-Data Breakdown” sheet)
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Output T1 (Dallas)
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Sungard Disaster Recovery Circuit
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Distributed Computing

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	None
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Help Desk

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	Symetra Remedy User Licenses
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Fixed user Remedy licenses
	 	 	[***]	 	 	$	[***]	 	 	 	 	 	 	 	[***]	 
	Novell ID Management Licenses
	 	 	[***]	 	 	$	[***]	 	 	 	 	 	 	 	[***]	 
	Other (specify in Comments)
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Voice Communications

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	See separate tab “Voice-Data Breakdown”
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	Avaya Maintenance (Based on FY09 average monthly costs)
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Output Processing

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	Postage — Bowne (Based on FY09 average monthly costs)
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	USPS Presort
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Content Management

Pass-through Charges (Third-party provided products, services, and/or project expenses)

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	 	 	 	 	 	 	Monthly	 	 	 	 	 	 
	Pass-Through Description & Vendor	 	Unit of Measure	 	Unit Price	 	 	 	 	 	Monthly Total
	None
	 	 	[***]	 	 	 	[***]	 	 	 	 	 	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	MONTHLY TOTAL PASS-THROUGH FEE	 	 	[***]	 
	 
	 	 	 	 	 	 	 	 	 	ANNUAL PASS-THROUGH FEE	 	 	[***]	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

     

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location	 	Voice or Data	 	Remote Worker	 	Account Number	 	Invoice Number	 	Inventory Type	 	Inventory Item	 	Total	 	Street 1	 	City	 	State	 	Invoice Date	 	BTN	 	Carrier
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3839100974	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3820600281	 	 	[***]
	 	[***]
	 	ITASCA
	 	IL
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3843601180	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3844500713	 	 	[***]
	 	[***]
	 	NORCROSS
	 	GA
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3851301160	 	 	[***]
	 	[***]
	 	PLANO
	 	TX
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3876500069	 	 	[***]
	 	[***]
	 	SOUTH WINDSOR
	 	CT
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	510840	 	 	 	5108400409	 	 	CIRCUIT
	 	PLHIGL452309
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/8/2009
	 	 	2253922	 	 	Integra Telecom
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	DHEC295933100
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	DHEC295933200
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	DHEC2959933300
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	DHEC799999600
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	DHEC799999700
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	KZET295933124
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	KZET295933224
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	KZET309437624
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	KZET309507724
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	80024373393	 	 	 	800243733930409	 	 	CIRCUIT
	 	KZET585540324
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	206T512856	 	 	 	206T5128560306	 	 	TRUNK
	 	 	206t512856	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	3/23/2009
	 	 	206t512856	 	 	QWEST
	[***]

	 	Data
	 	[***]
	 	 	206T512856	 	 	 	206T5128560409	 	 	TRUNK
	 	 	206t512856	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/23/2009
	 	 	206t512856	 	 	QWEST
	[***]

	 	Data
	 	[***]
	 	 	206T512857	 	 	 	206T5128570309	 	 	TRUNK
	 	 	206t512857	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	3/23/2009
	 	 	206t512857	 	 	QWEST
	[***]

	 	Data
	 	[***]
	 	 	206T512857	 	 	 	206T5128570409	 	 	TRUNK
	 	 	206t512857	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/23/2009
	 	 	206t512857	 	 	QWEST
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3839701066	 	 	[***]
	 	[***]
	 	BETHEL PARK
	 	PA
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	259930	 	 	 	2599300409	 	 	CIRCUIT
	 	60KDGS100946TW
	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/15/2009
	 	 	 	 	 	tw telecom
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3818100781	 	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3818300018	 	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	000831582763	 	 	 	0008315827630409	 	 	CIRCUIT
	 	LDPL000005510674672
	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/16/2009
	 	 	000831582763	 	 	VERIZON
	[***]

	 	Data
	 	[***]
	 	 	831582763	 	 	 	0008315827630409	 	 	CIRCUIT
	 	LDPL000005510674672
	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/16/2009
	 	 	000831582763	 	 	VERIZON
	[***]

	 	Data
	 	[***]
	 	 	925418070	 	 	 	9254180700409	 	 	CIRCUIT
	 	 	66654998	 	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/2/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	80024340152	 	 	 	800243401520409	 	 	CIRCUIT
	 	DHEC155915
	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	3/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Data
	 	[***]
	 	 	Y2110147	 	 	 	Y21101470409	 	 	CIRCUIT
	 	 	U149695	 	 	[***]
	 	[***]
	 	HILLSBORO
	 	OR
	 	4/10/2009
	 	 	 	 	 	MCI
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3883300190	 	 	[***]
	 	[***]
	 	INDIANAPOLIS
	 	IN
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3834800878	 	 	[***]
	 	[***]
	 	LONDON
	 	KY
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3891500102	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	Data
	 	[***]
	 	 	13154295	 	 	 	131542950409	 	 	CIRCUIT
	 	 	3836201199	 	 	[***]
	 	[***]
	 	SOUTH WINDSOR
	 	CT
	 	4/7/2009
	 	 	 	 	 	SPRINT
	[***]

	 	DATA
	 	[***]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[***]
	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 
	[***]

	 	 	 	[***]
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[***]
	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 
	[***]

	 	Voice
	 	[***]
	 	 	5123741317	 	 	 	51237413170409	 	 	LINE
	 	 	5123741317	 	 	[***]
	 	[***]
	 	AUSTIN
	 	TX
	 	4/15/2009
	 	 	5123741317	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5123741317	 	 	[***]
	 	[***]
	 	AUSTIN
	 	TX
	 	4/1/2009
	 	 	5123741317	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	8143551770	 	 	 	81435517700309	 	 	LINE
	 	 	8143551770	 	 	[***]
	 	[***]
	 	BELLEFONTE
	 	PA
	 	3/22/2009
	 	 	8143551770	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	8143551770	 	 	 	81435517700409	 	 	LINE
	 	 	8143551770	 	 	[***]
	 	[***]
	 	BELLEFONTE
	 	PA
	 	4/22/2009
	 	 	8143551770	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	5068768167	 	 	 	50687681670409	 	 	CALLING CARD
	 	 	5031776869	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5068768167	 	 	 	50687681670409	 	 	CALLING CARD
	 	 	8401362967	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5068768167	 	 	 	50687681670409	 	 	CALLING CARD
	 	 	8401693297	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5068768167	 	 	 	50687681670409	 	 	CALLING CARD
	 	 	8401745084	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5068768167	 	 	 	50687681670409	 	 	CALLING CARD
	 	 	8410158298	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5068768167	 	 	 	50687681670409	 	 	CALLING CARD
	 	 	8660118765	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6103631255	 	 	 	61036312550409	 	 	LINE
	 	 	6103631255	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/13/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4252568000	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	4252568000	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4254550722	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6103631255	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4254838791	 	 	[***]
	 	[***]
	 	Bothell
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	3034690364	 	 	 	30346903640409	 	 	LINE
	 	 	3034690364	 	 	[***]
	 	[***]
	 	Broomfield
	 	CO
	 	4/7/2009
	 	 	 	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	3034690364	 	 	[***]
	 	[***]
	 	Broomfield
	 	CO
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	7344339124	 	 	[***]
	 	[***]
	 	Chelsea
	 	MI
	 	4/1/2009
	 	 	7344339124	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5135283043	 	 	 	51352830430309	 	 	LINE
	 	 	5135283043	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	3/22/2009
	 	 	 	 	 	CINCINNATI BELL
	[***]

	 	Voice
	 	[***]
	 	 	5135283043	 	 	 	51352830430409	 	 	LINE
	 	 	5135283043	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	4/22/2009
	 	 	 	 	 	CINCINNATI BELL
	[***]

	 	Voice
	 	[***]
	 	 	5135283900	 	 	 	51352839000309	 	 	LINE
	 	 	5135283900	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	3/22/2009
	 	 	5135283900	 	 	CINCINNATI BELL
	[***]

	 	Voice
	 	[***]
	 	 	5135283900	 	 	 	51352839000409	 	 	LINE
	 	 	5135283900	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	4/22/2009
	 	 	5135283900	 	 	CINCINNATI BELL
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5135281382	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	4/1/2009
	 	 	5135281382	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5135283900	 	 	[***]
	 	[***]
	 	CINCINNATI
	 	OH
	 	4/1/2009
	 	 	5135283900	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7167419291	 	 	 	71674192910409	 	 	LINE
	 	 	7167419291	 	 	[***]
	 	[***]
	 	Clarence
	 	NY
	 	4/10/2009
	 	 	7167419291	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	7048940007	 	 	 	70489400070309	 	 	LINE
	 	 	7048940007	 	 	[***]
	 	[***]
	 	Cornelius
	 	NC
	 	3/20/2009
	 	 	7048940007	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7048940007	 	 	 	70489400070409	 	 	LINE
	 	 	7048940007	 	 	[***]
	 	[***]
	 	Cornelius
	 	NC
	 	4/20/2009
	 	 	7048940007	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	2539129524	 	 	 	25391295240309	 	 	LINE
	 	 	2539129524	 	 	[***]
	 	[***]
	 	DUPONT
	 	WA
	 	3/8/2009
	 	 	2539129524	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	2539129524	 	 	[***]
	 	[***]
	 	DUPONT
	 	WA
	 	4/1/2009
	 	 	2539129524	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	2539129524	 	 	[***]
	 	[***]
	 	DUPONT
	 	WA
	 	3/22/2009
	 	 	2539129524	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	5036246406	 	 	 	50362464060409	 	 	LINE
	 	 	5036246406	 	 	[***]
	 	[***]
	 	Durham
	 	OR
	 	4/16/2009
	 	 	5036246406	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5036246406	 	 	[***]
	 	[***]
	 	Durham
	 	OR
	 	4/1/2009
	 	 	5036246406	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	2539521183	 	 	[***]
	 	[***]
	 	Edgewood
	 	WA
	 	3/22/2009
	 	 	2539521183810	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	100084650701	 	 	 	1000846507010409	 	 	LINE
	 	 	6183075369	 	 	[***]
	 	[***]
	 	EDWARDSVILLE
	 	IL
	 	4/16/2009
	 	 	6183075369	 	 	CHARTER COMMUNICATIONS
	[***]

	 	Voice
	 	[***]
	 	 	6103636771	 	 	 	61036367710409	 	 	LINE
	 	 	6103636771	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/13/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	8014510325	 	 	[***]
	 	[***]
	 	Farmington
	 	UT
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	000695965763	 	 	 	0006959657630409	 	 	LINE
	 	 	4345256470	 	 	[***]
	 	[***]
	 	FOREST
	 	VA
	 	4/1/2009
	 	 	4345256470	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	8175603517	 	 	 	81756035170409	 	 	LINE
	 	 	8175603517	 	 	[***]
	 	[***]
	 	FORTH WORTH
	 	TX
	 	4/13/2009
	 	 	8175603517	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6302081758	 	 	6302081758Rebate
	 	LINE
	 	 	6302081758	 	 	[***]
	 	[***]
	 	Geneva
	 	IL
	 	2/10/2009
	 	 	6302081758	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6302081758	 	 	6302081758Rebate
	 	LINE
	 	 	6302081759	 	 	[***]
	 	[***]
	 	Geneva
	 	IL
	 	2/10/2009
	 	 	6302081758	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6302081758	 	 	6302081758Rebate
	 	LINE
	 	 	6302081763	 	 	[***]
	 	[***]
	 	Geneva
	 	IL
	 	2/10/2009
	 	 	6302081758	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7022601924	 	 	 	70226019240409	 	 	LINE
	 	 	7022601924	 	 	[***]
	 	[***]
	 	HENDERSON
	 	NV
	 	4/3/2009
	 	 	7022601924	 	 	EMBARQ
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	7022601924	 	 	[***]
	 	[***]
	 	HENDERSON
	 	NV
	 	4/1/2009
	 	 	7022601924	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	8282940368	 	 	 	82829403680409	 	 	LINE
	 	 	8282940368	 	 	[***]
	 	[***]
	 	Hickory
	 	NC
	 	4/10/2009
	 	 	8282940368	 	 	EMBARQ
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	8282940368	 	 	[***]
	 	[***]
	 	Hickory
	 	NC
	 	4/1/2009
	 	 	8282940368	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	2818557078	 	 	 	28185570780409	 	 	LINE
	 	 	2818557078	 	 	[***]
	 	[***]
	 	HOUSTON
	 	TX
	 	4/13/2009
	 	 	2818557078	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	2819709843	 	 	 	28197098430309	 	 	LINE
	 	 	2819709843	 	 	[***]
	 	[***]
	 	Houston
	 	TX
	 	3/19/2009
	 	 	2819709843	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	2819709843	 	 	[***]
	 	[***]
	 	Houston
	 	TX
	 	4/1/2009
	 	 	2819709843	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	2818557078	 	 	[***]
	 	[***]
	 	HOUSTON
	 	TX
	 	4/1/2009
	 	 	2818557078	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6302500621	 	 	 	63025006210409	 	 	LINE
	 	 	6302500621	 	 	[***]
	 	[***]
	 	ITASCA
	 	IL
	 	4/1/2009
	 	 	6302500621	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6302501345	 	 	 	63025013450409	 	 	LINE
	 	 	6302501345	 	 	[***]
	 	[***]
	 	ITASCA
	 	IL
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6302500245	 	 	[***]
	 	[***]
	 	ITASCA
	 	IL
	 	4/1/2009
	 	 	6302500245	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6302500621	 	 	[***]
	 	[***]
	 	ITASCA
	 	IL
	 	4/1/2009
	 	 	6302500621	 	 	AT&T

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

     

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location	 	Voice or Data	 	Remote Worker	 	Account Number	 	Invoice Number	 	Inventory Type	 	Inventory Item	 	Total	 	Street 1	 	City	 	State	 	Invoice Date	 	BTN	 	Carrier
	[***]

	 	Voice
	 	[***]
	 	 	9047459892	 	 	 	90474598920409	 	 	LINE
	 	 	9047459892	 	 	[***]
	 	[***]
	 	JACKSONVILLE
	 	FL
	 	4/14/2009
	 	 	9047459892	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	9047459892	 	 	[***]
	 	[***]
	 	JACKSONVILLE
	 	FL
	 	4/1/2009
	 	 	9047459892	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	8165257713	 	 	 	81652577130409	 	 	LINE
	 	 	8165257713	 	 	[***]
	 	[***]
	 	LEES SUMMIT
	 	MI
	 	4/3/2009
	 	 	8165257713	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	8165257713	 	 	 	81652577130409	 	 	LINE
	 	 	8165257714	 	 	[***]
	 	[***]
	 	LEES SUMMIT
	 	MI
	 	4/3/2009
	 	 	8165257713	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5098915351	 	 	[***]
	 	[***]
	 	LIBERTY LAKE
	 	WA
	 	4/1/2009
	 	 	5098915351	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	5098915351	 	 	[***]
	 	[***]
	 	LIBERTY LAKE
	 	WA
	 	3/22/2009
	 	 	5098915351	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	8479400760	 	 	 	84794007600309	 	 	LINE
	 	 	8479400760	 	 	[***]
	 	[***]
	 	LINCOLNSHIRE
	 	IL
	 	3/28/2009
	 	 	8479400760	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	8479400760	 	 	[***]
	 	[***]
	 	LINCOLNSHIRE
	 	IL
	 	4/1/2009
	 	 	8479400760	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5094660743	 	 	 	50946607430309	 	 	LINE
	 	 	5094660743	 	 	[***]
	 	[***]
	 	MASON
	 	OH
	 	3/11/2009
	 	 	5094660743	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5094660743	 	 	[***]
	 	[***]
	 	MASON
	 	OH
	 	4/1/2009
	 	 	5094660743	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	5094660743	 	 	[***]
	 	[***]
	 	MASON
	 	OH
	 	3/22/2009
	 	 	5094660743	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	3053830898	 	 	 	30538308980409	 	 	LINE
	 	 	3053830898	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	4/14/2009
	 	 	3053830898	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	3053830898	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	4/1/2009
	 	 	3053830898	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	9706263345	 	 	 	97062633450409	 	 	LINE
	 	 	9706263345	 	 	[***]
	 	[***]
	 	MONTROSE
	 	CO
	 	4/16/2009
	 	 	9706263345	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	9706263345	 	 	[***]
	 	[***]
	 	MONTROSE
	 	CO
	 	4/1/2009
	 	 	9706263345	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	4357871112	 	 	 	43578711120409	 	 	LINE
	 	 	4357871112	 	 	[***]
	 	[***]
	 	NIBLEY
	 	UT
	 	4/16/2009
	 	 	4357871112	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4357871112	 	 	[***]
	 	[***]
	 	NIBLEY
	 	UT
	 	4/1/2009
	 	 	4357871112	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6787281550	 	 	 	67872815500309	 	 	LINE
	 	 	6787281550	 	 	[***]
	 	[***]
	 	NORCROSS
	 	GA
	 	3/22/2009
	 	 	6787281540	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6787281550	 	 	 	67872815500409	 	 	LINE
	 	 	6787281550	 	 	[***]
	 	[***]
	 	NORCROSS
	 	GA
	 	4/22/2009
	 	 	6787281540	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7705821208	 	 	 	77058212080309	 	 	LINE
	 	 	7705821208	 	 	[***]
	 	[***]
	 	NORCROSS
	 	GA
	 	3/25/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4258889473	 	 	[***]
	 	[***]
	 	NORCROSS
	 	GA
	 	4/1/2009
	 	 	4258889473	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6787281540	 	 	[***]
	 	[***]
	 	NORCROSS
	 	GA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	5037229635	 	 	 	50372296350309	 	 	LINE
	 	 	5037229635	 	 	[***]
	 	[***]
	 	OREGON CITY
	 	OR
	 	3/16/2009
	 	 	5037229635	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5037229635	 	 	[***]
	 	[***]
	 	OREGON CITY
	 	OR
	 	4/1/2009
	 	 	5037229635	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	503Z220305	 	 	 	503Z2203050309	 	 	LINE
	 	 	5037229635	 	 	[***]
	 	[***]
	 	OREGON CITY
	 	OR
	 	3/22/2009
	 	 	5037229635	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	503Z220305	 	 	 	503Z2203050409	 	 	LINE
	 	 	5037229635	 	 	[***]
	 	[***]
	 	OREGON CITY
	 	OR
	 	4/22/2009
	 	 	5037229635	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	4403546928	 	 	 	44035469280409	 	 	LINE
	 	 	4403546928	 	 	[***]
	 	[***]
	 	Painesville Township
	 	OH
	 	4/13/2009
	 	 	4403546928	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4403546928	 	 	[***]
	 	[***]
	 	Painesville Township
	 	OH
	 	4/1/2009
	 	 	4403546928	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6263560216	 	 	 	62635602160309	 	 	LINE
	 	 	6263560216	 	 	[***]
	 	[***]
	 	Pasadena
	 	CA
	 	3/28/2009
	 	 	6263560216	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6263560216	 	 	[***]
	 	[***]
	 	Pasadena
	 	CA
	 	4/1/2009
	 	 	6263560216	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	9725090951	 	 	 	97250909510409	 	 	LINE
	 	 	9725090951	 	 	[***]
	 	[***]
	 	PLANO
	 	TX
	 	4/1/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	9726331800	 	 	 	97263318000309	 	 	LINE
	 	 	9726331800	 	 	[***]
	 	[***]
	 	PLANO
	 	TX
	 	3/28/2009
	 	 	9726331800	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	9726338632	 	 	 	97263386320409	 	 	LINE
	 	 	9726338632	 	 	[***]
	 	[***]
	 	PLANO
	 	TX
	 	4/4/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	9726331800	 	 	[***]
	 	[***]
	 	PLANO
	 	TX
	 	4/1/2009
	 	 	9726331800	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	3608953270	 	 	 	36089532700409	 	 	LINE
	 	 	3608953270	 	 	[***]
	 	[***]
	 	Port Orchard
	 	WA
	 	4/7/2009
	 	 	3608953270	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	3608953270	 	 	[***]
	 	[***]
	 	Port Orchard
	 	WA
	 	4/1/2009
	 	 	3608953270	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	4252261293	 	 	[***]
	 	[***]
	 	RENTON
	 	WA
	 	3/22/2009
	 	 	4252261293	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	4256875850	 	 	[***]
	 	[***]
	 	Renton
	 	WA
	 	3/22/2009
	 	 	4256875850	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	5096289331	 	 	 	50962893310409	 	 	LINE
	 	 	5096289331	 	 	[***]
	 	[***]
	 	RICHLAND
	 	WA
	 	4/1/2009
	 	 	5096289331	 	 	VERIZON NORTHWEST
	[***]

	 	Voice
	 	[***]
	 	 	3393414807	 	 	 	33934148070409	 	 	LINE
	 	 	3393414807	 	 	[***]
	 	[***]
	 	SAN DIEGO
	 	CA
	 	4/7/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6192200081	 	 	 	61922000810409	 	 	LINE
	 	 	6192200081	 	 	[***]
	 	[***]
	 	SAN DIEGO
	 	CA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6192960486	 	 	 	61929604860309	 	 	LINE
	 	 	6192960486	 	 	[***]
	 	[***]
	 	SAN DIEGO
	 	CA
	 	3/14/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6192960486	 	 	 	61929604860409	 	 	LINE
	 	 	6192960486	 	 	[***]
	 	[***]
	 	SAN DIEGO
	 	CA
	 	4/14/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6192973156	 	 	 	61929731560409	 	 	LINE
	 	 	6192973156	 	 	[***]
	 	[***]
	 	SAN DIEGO
	 	CA
	 	4/19/2009
	 	 	6192973156	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6192973156	 	 	[***]
	 	[***]
	 	SAN DIEGO
	 	CA
	 	4/1/2009
	 	 	6192973156	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7605981558	 	 	7605981558Rebate
	 	LINE
	 	 	7605981558	 	 	[***]
	 	[***]
	 	San Marcos
	 	CA
	 	11/7/2008
	 	 	7605981558109	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	2069323779	 	 	[***]
	 	[***]
	 	SEATTLE
	 	WA
	 	3/22/2009
	 	 	2069323779	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	4253578257	 	 	 	42535782570309	 	 	LINE
	 	 	4253578257	 	 	[***]
	 	[***]
	 	Snohomish
	 	WA
	 	3/19/2009
	 	 	4253578257	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	4253578257	 	 	 	42535782570409	 	 	LINE
	 	 	4253578257	 	 	[***]
	 	[***]
	 	Snohomish
	 	WA
	 	4/19/2009
	 	 	4253578257	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4253578257	 	 	[***]
	 	[***]
	 	Snohomish
	 	WA
	 	4/1/2009
	 	 	4253578257	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	2032674886	 	 	[***]
	 	[***]
	 	SOUTHBURY
	 	CT
	 	4/1/2009
	 	 	2032674886	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	2032674886	 	 	2032674886Rebate
	 	LINE
	 	 	2032674886	 	 	[***]
	 	[***]
	 	SOUTHBURY
	 	CT
	 	3/16/2009
	 	 	2032674886	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	6512750172	 	 	 	65127501720309	 	 	LINE
	 	 	6512750172	 	 	[***]
	 	[***]
	 	Stillwater
	 	MN
	 	3/19/2009
	 	 	6512750172	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	6512750172	 	 	 	65127501720409	 	 	LINE
	 	 	6512750172	 	 	[***]
	 	[***]
	 	Stillwater
	 	MN
	 	4/19/2009
	 	 	6512750172	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	18501178642602	 	 	 	1786426020409	 	 	LINE
	 	 	6232439406	 	 	[***]
	 	[***]
	 	Tolleson
	 	AZ
	 	4/4/2009
	 	 	6232439406	 	 	COX COMMUNICATION
	[***]

	 	Voice
	 	[***]
	 	 	2087349256	 	 	 	20873492560309	 	 	LINE
	 	 	2087349256	 	 	[***]
	 	[***]
	 	Twin Falls
	 	ID
	 	3/25/2009
	 	 	2087349256	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	2087349256	 	 	[***]
	 	[***]
	 	Twin Falls
	 	ID
	 	4/1/2009
	 	 	2087349256	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7076492316	 	 	 	70764923160309	 	 	LINE
	 	 	7076492316	 	 	[***]
	 	[***]
	 	VALLEJO
	 	CA
	 	3/28/2009
	 	 	7076492316	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7076492316	 	 	 	70764923160309	 	 	OTHER
	 	 	8761575	 	 	[***]
	 	[***]
	 	VALLEJO
	 	CA
	 	3/28/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	3605743485	 	 	[***]
	 	[***]
	 	Vancover
	 	WA
	 	4/1/2009
	 	 	3605743485	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	3608850322	 	 	[***]
	 	[***]
	 	Vancover
	 	WA
	 	4/1/2009
	 	 	3608850322	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	3605743485	 	 	[***]
	 	[***]
	 	Vancover
	 	WA
	 	3/22/2009
	 	 	3605743485	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	3608850322	 	 	[***]
	 	[***]
	 	Vancover
	 	WA
	 	3/22/2009
	 	 	3608850322	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	5098912797	 	 	 	50989127970409	 	 	LINE
	 	 	5098912797	 	 	[***]
	 	[***]
	 	VERADALE
	 	WA
	 	4/2/2009
	 	 	5098912797	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5098912797	 	 	[***]
	 	[***]
	 	VERADALE
	 	WA
	 	4/1/2009
	 	 	5098912797	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5095274783	 	 	[***]
	 	[***]
	 	WALLA WALLA
	 	WA
	 	4/1/2009
	 	 	5095274783	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	5095274783	 	 	[***]
	 	[***]
	 	WALLA WALLA
	 	WA
	 	3/22/2009
	 	 	5095274783	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	7166774894	 	 	 	71667748940409	 	 	LINE
	 	 	7166774894	 	 	[***]
	 	[***]
	 	West Linn
	 	OR
	 	4/16/2009
	 	 	7166774894	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5036552749	 	 	[***]
	 	[***]
	 	West Linn
	 	OR
	 	4/1/2009
	 	 	5036552749	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	503Z220305	 	 	 	503Z2203050309	 	 	LINE
	 	 	5036552749	 	 	[***]
	 	[***]
	 	West Linn
	 	OR
	 	3/22/2009
	 	 	5036552749	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	503Z220305	 	 	 	503Z2203050409	 	 	LINE
	 	 	5036552749	 	 	[***]
	 	[***]
	 	West Linn
	 	OR
	 	4/22/2009
	 	 	5036552749	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	9544733800001	 	 	 	954473380409	 	 	LINE
	 	 	4252568186	 	 	[***]
	 	[***]
	 	 	 	 	 	4/1/2009
	 	 	9544733800001	 	 	AT&T TELECONFERENCE SERVICES
	[***]

	 	Voice
	 	[***]
	 	 	4254833395	 	 	 	42548339950409	 	 	LINE
	 	 	4254833995	 	 	[***]
	 	[***]
	 	 	 	 	 	4/13/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	4254833995	 	 	 	42548339950409	 	 	LINE
	 	 	4254833995	 	 	[***]
	 	[***]
	 	 	 	 	 	4/13/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	5035790478	 	 	 	50357904780309	 	 	LINE
	 	 	5035790478	 	 	[***]
	 	[***]
	 	 	 	 	 	3/22/2009
	 	 	5035790478	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	5035790478	 	 	[***]
	 	[***]
	 	 	 	 	 	4/1/2009
	 	 	5035790478	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	4254543238	 	 	 	42545432380309	 	 	LINE
	 	 	4254543238	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	3/8/2009
	 	 	4254543238	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4252565000	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	4252565000	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	4256462797	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	4254543238	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	3/22/2009
	 	 	4254543238	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	4254541821	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	3/22/2009
	 	 	 	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	 	206Z220457	 	 	 	206Z2204570309	 	 	LINE
	 	 	4256462797	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	3/22/2009
	 	 	 	 	 	QWEST
	[***]

	 	Voice
	 	[***]
	 	ASYEASYW02
	 	ASYEASYW020409
	 	LINE
	 	 	4252565000	 	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	4252565000	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	CDACSY
	 	CDACSY0409
	 	OTHER
	 	CDACSY
	 	[***]
	 	[***]
	 	BELLEVUE
	 	WA
	 	4/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	4128312172	 	 	 	41283121720409	 	 	LINE
	 	 	4128312172	 	 	[***]
	 	[***]
	 	BETHEL PARK
	 	PA
	 	4/10/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	4128314835	 	 	 	41283148350409	 	 	LINE
	 	 	4128314835	 	 	[***]
	 	[***]
	 	BETHEL PARK
	 	PA
	 	4/10/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	4128316483	 	 	 	41283164830409	 	 	LINE
	 	 	4128316483	 	 	[***]
	 	[***]
	 	BETHEL PARK
	 	PA
	 	4/10/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6175575103	 	 	 	61755751030409	 	 	LINE
	 	 	6175575103	 	 	[***]
	 	[***]
	 	BOSTON
	 	MA
	 	4/12/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6103978615	 	 	 	61039786150309	 	 	LINE
	 	 	6103978615	 	 	[***]
	 	[***]
	 	CONSHOHOCKEN
	 	PA
	 	3/21/2009
	 	 	 	 	 	VERIZON

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.

 

 

     

	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 
	Location	 	Voice or Data	 	Remote Worker	 	Account Number	 	Invoice Number	 	Inventory Type	 	Inventory Item	 	Total	 	Street 1	 	City	 	State	 	Invoice Date	 	BTN	 	Carrier
	[***]

	 	Voice
	 	[***]
	 	 	6103978615	 	 	 	61039786150409	 	 	LINE
	 	 	6103978615	 	 	[***]
	 	[***]
	 	CONSHOHOCKEN
	 	PA
	 	4/21/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6108287540	 	 	 	61082875400409	 	 	LINE
	 	 	6108287540	 	 	[***]
	 	[***]
	 	CONSHOHOCKEN
	 	PA
	 	4/12/2009
	 	 	 	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177250310	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177251200	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177251201	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177251202	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177251203	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177251204	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177251205	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	6177251200	 	 	 	61772512000409	 	 	LINE
	 	 	6177250115	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/2/2009
	 	 	6177251200	 	 	VERIZON
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6177251202	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/1/2009
	 	 	6177251200	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	6177250115	 	 	[***]
	 	[***]
	 	EXTON
	 	PA
	 	4/1/2009
	 	 	6177251200	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	3173347350	 	 	 	31733473500409	 	 	LINE
	 	 	3173347350	 	 	[***]
	 	[***]
	 	INDIANAPOLIS
	 	IN
	 	4/13/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	3178753798	 	 	 	31787537980309	 	 	LINE
	 	 	3178753798	 	 	[***]
	 	[***]
	 	INDIANAPOLIS
	 	IN
	 	3/28/2009
	 	 	3178753798	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	3178753798	 	 	[***]
	 	[***]
	 	INDIANAPOLIS
	 	IN
	 	4/1/2009
	 	 	3178753798	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	9494623279	 	 	 	94946232790309	 	 	LINE
	 	 	9494623279	 	 	[***]
	 	[***]
	 	LAKE FOREST
	 	CA
	 	3/22/2009
	 	 	9494623279	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	3054638449	 	 	 	30546384490309	 	 	LINE
	 	 	3054638449	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	3/26/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	3057156100	 	 	 	30571561000409	 	 	LINE
	 	 	3057156100	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	4/4/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	7863319466	 	 	 	78633194660309	 	 	LINE
	 	 	7863319466	 	 	[***]
	 	[***]
	 	MIAMI
	 	FL
	 	3/23/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	8602900164	 	 	 	86029001640409	 	 	LINE
	 	 	8602900164	 	 	[***]
	 	[***]
	 	SOUTH WINDSOR
	 	CT
	 	3/1/2009
	 	 	 	 	 	AT&T
	[***]

	 	Voice
	 	[***]
	 	 	10009524678	 	 	 	100095246780409	 	 	LINE
	 	 	8602895937	 	 	[***]
	 	[***]
	 	SOUTH WINDSOR
	 	CT
	 	4/1/2009
	 	 	 	 	 	AT&T
	 

	 	Voice
	 	[***]
	 	 	8602916600	 	 	 	86029166000409	 	 	LINE
	 	 	8602916600	 	 	[***]
	 	[***]
	 	 	 	 	 	4/9/2009
	 	 	8602916600539	 	 	AT&T
	 

	 	VOICE
	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	 	[***]	 	 	 	 	 	 	 	 	 	 	 	 	 	 

Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial Corporation, this information has been filed separately with the
Securities and Exchange Commission.exv10w6

Exhibit 10.6

AMENDMENT 3

TO THE

GROUP SHORT TERM DISABILITY REINSURANCE AGREEMENT

This Amendment No. 3 (“Amendment”) is hereby made a part of and incorporated into the Group Short
Term Disability Reinsurance Agreement originally effective January 1, 1999 between Symetra Life
Insurance Company (“Insurer”) of Bellevue, Washington and Reliance Standard Life Insurance Company
doing business as Custom Disability Solutions, as Managing Agent (“Managing Agent”) for each of the
participating reinsurers collectively referred to in the Reinsurance Agreement as the American
Disability Reinsurance Underwriters Syndicate (ADRUS) (“Reinsurance Agreement”) as of the date
written below. Capitalized terms not otherwise defined herein shall have the meaning ascribed to
them in the Reinsurance Agreement.

Intending to be legally bound, Insurer and Managing Agent agree to amend the Reinsurance Agreement
as follows:

	1.	 	The Managing Agent and the Insurer hereby agree that the Profit Sharing Agreement
originally effective in 1999, that is attached to and part of the Reinsurance Agreement,
shall be terminated effective December 31, 2010, and there shall be no profit sharing
calculation or payout for any calendar years after 2009.
	 
	2.	 	Effective January 1, 2011, the Managing Agent and the Insurer hereby agree as follows:

	 	a.	 	The Insurer and the Managing Agent hereby agree that the effective date of
termination of the Reinsurance Agreement shall be 12:01 am on June 1, 2011, in
accordance with Article V, and that during 2011, the Reinsurer shall accept
reinsurance under this Agreement for all cases underwritten by the Managing Agent prior
to March 1, 2011;
	 
	 	b.	 	The Managing Agent shall be the sole and exclusive party providing Insurer with
STD quotes during January and February of 2011; and
	 
	 	c.	 	The Managing Agent shall cease underwriting STD policies on behalf of the
Insurer on February 28, 2011.

All provisions of the Reinsurance Agreement not in conflict with the provisions of this Amendment
will continue unchanged.

 

 

IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be executed in duplicate by
the signatures of their duly authorized representatives as indicated below as of the 19th day of January, 2011.

	 	 	 	 	 	 	 	 	 	 	 

	CUSTOM DISABILITY SOLUTIONS	 	SYMETRA LIFE INSURANCE COMPANY
	 
	 	 	 	 	 	 	 	 	 	 
	By:

	 	/s/ Paul K. Fields
 

	 	 
	 	By:
	 	/s/ Michael Fry
 

	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Name:

	 	Paul K. Fields
 

	 	 
	 	Name:
	 	Michael Fry
 

	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Title:

	 	CFO
 

	 	 
	 	Title:
	 	EVP
 

	 	 
	 
	 	 	 	 	 	 	 	 	 	 
	Date:

	 	1/19/2011
 

	 	 
	 	Date:
	 	1-14-2011
 

	 	 

 

 

APPENDIX A — 12

AGREEMENT YEAR 2011

January 1, 2011 to December 31, 2011

Member Reinsurer who has contracted with Custom Disability Solutions as Managing Agent of ADRUS and
their levels of participation are as follows:

	 	 	 	 	 	 	 	 	 
	 	 	Dollar	 	Percentage
	Reinsurer	 	Participation	 	Participation
	 
	 	 	 	 	 	 	 	 
	Reliance Standard Life Insurance Company

	 	$	30,000	 	 	 	100	%
	 
	 	 	 	 	 	 	 	 
	TOTAL AUTHORIZED PARTICIPATION

	 	$	30,000	 	 	 	100	%

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}]]