Document:

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                                                                    EXHIBIT 10.7

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                              STOCK OPTION PLAN

                                       OF

                              CORDENA HOLDING B.V.

1.   INTRODUCTION

1.1. This Stock Option Plan provides for the granting of options on depository
     receipts of shares (Dutch: certificaten van aandelen) in the capital of
     Cordena Holding B.V., registered in Amsterdam, hereinafter referred to as
     "the Company", to

     a.   employees of the Company and its present and future subsidiaries. The
          present subsidiaries include Hulsink Direct Marketing B.V..

     b.   individuals, other than the employees referred to above, nominated by
          the Company's management board (Dutch: statutair bestuur) and approved
          of by the General Meeting of Shareholders of the Company (Dutch: de
          algemene vergadering van aandeelhouders) to receive such options for
          their contribution to the growth and success of the Company and its
          subsidiaries.

1.2  The Plan has been approved and adopted on November 30, 1997 by the General
     Meeting of Shareholders of the Company.

2.   PURPOSE OF THE PLAN

2.1  The Company intends to provide employees and certain individuals, who
     contribute to the success of the Company and its subsidiaries ("Nominees"),
     an additional incentive by granting options giving them the opportunity to
     participate in the share capital of the Company.
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2.2  The Plan enables Nominees to benefit from the future growth and success of
     the Company and its subsidiaries.

3.   DEFINITIONS

Date of Grant:                     the date at which an Option is granted to a
                                   Nominee.

Deposit:                           the deposit as set forth in clause 13.4 of
                                   this Plan.

Depository Receipts of Shares:     The depository receipts of shares in the
                                   capital stock of the Company issued by the
                                   Trust as set forth in clause 6.1 of this
                                   Plan.

Employee:                          each of the employees referred to in clause
                                   1.1 of this Plan.

Employee-Optionee:                 an employee of the Company or any of its
                                   subsidiaries to whom an Option has been
                                   granted.

General Meeting of Shareholders:   the General Meeting of Shareholders (Dutch:
                                   de algemene vergadering van aandeelhouders)
                                   of the Company.

Management Board:                  the Management Board (Dutch: Statutair
                                   Bestuur) of the Company.

Nominees:                          employees and certain individuals or
                                   organizations eligible for receiving Options.

Option:                            the right to purchase Depository Receipts of
                                   Shares.

Optionee:                          a Nominee to whom an Option has been granted
                                   (irrespective of whether the Option has been
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                    exercised).

Option Agreement:   the agreement as referred to in clause 9.1 of this Plan
                    between the Company and a Nominee, containing the terms and
                    conditions under which an Option has been granted.

Option Price:       the price to be paid for the Depository Receipts of Shares
                    to be acquired upon exercise of the Option.

Option Term:        the period of time within which Options can be exercised.

Penalty:            the penalty as set forth in clause 14.1 of this Plan.

Trust:              the foundation "Stichting Administratiekantoor Cordena
                    Teleservices". An informal translation of the deed creating
                    the foundation is attached to this Plan as Exhibit 1.

4. ADMINISTRATION OF THE PLAN

4.1  The Plan shall be administered by the Trust. The Trust shall be authorized
     to take all actions required or advisable for the administration and proper
     implementation of the Plan.

4.2  Having obtained a prior approval by the General Meeting of Shareholders,
     the Management Board shall be authorized:

     4.2.1  to select the Nominees to whom, and the time at which, an Option
            shall be granted;

     4.2.2  to interpret the Plan;

     4.2.3  to enter into Option Agreements with Nominees on behalf of the
            Company;

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     4.2.4 furthermore, to make all other decisions necessary or advisable to
           enable the administration and proper implementation of the Plan.

5. APPLICATION WORLD-WIDE

5.1 The Plan is intended to be applied world-wide. However, it has been drafted
    to accommodate Netherlands income tax payers. If and when the Trust intends
    to grant Options to Optionees that are subject to foreign income tax, the
    Trust may grant Options on tax efficient terms and in accordance with
    applicable laws, provided, however, that such terms do meet the intentions
    of the Plan and do not require the Trust to obtain prior approval of the
    shareholders of the Company.

6. DEPOSITORY RECEIPTS OF SHARES

6.1 The Trust shall issue Depository Receipts of Shares to Optionees upon
    exercise by those Optionees of their Option. The Depository Receipts of
    Shares shall be issued without the co-operation of the Company. The Company
    shall issue shares in its capital to the Trust in order to enable the Trust
    to issue Depository Receipts of Shares to Optionees exercising their Option.

6.2 The Trust shall issue Depository Receipts of Shares under the terms and
    conditions ("Administratievoorwaarden") as attached to this Plan as Exhibit
    2.

6.3 The Depository Receipts of Shares to be acquired by Nominees under this Plan
    cannot be converted into shares in the capital of the Company, unless
    holders of Depository Receipts of Shares other than Nominees may convert the
    Depository Receipts of Shares into shares in the capital of the Company.

7. MAXIMUM NUMBER OF DEPOSITORY RECEIPTS OF SHARES AS TO WHICH OPTIONS MAY BE
   GRANTED

7.1 The aggregate number of Depository Receipts of Shares to which Options may
    be granted under and pursuant to this Plan shall not exceed the number
    corresponding

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     with 1,500,000 ordinary shares in the capital of the Company.

7.2  If any Option terminates or is forfeited without having been exercised in
     full, the Depository Receipts of Shares not issued under the Option shall
     be available for distribution in connection with future Options under this
     Plan, provided that this Plan is still effective and has not expired.

8.   TERM OF THE PLAN

8.1  This Plan shall be effective up to December 31, 2007. Existing Options
     granted prior to this date can be exercised until 5 years after the issue
     of the Option involved.

9.   OPTION AGREEMENT

9.1  Issue of Options shall be evidenced by Option Agreements. A form of Option
     Agreements to be used when granting Options to Employee Optionees is
     attached to this Plan as Exhibit 3. Option Agreements with Optionees other
     than Employee Optionees shall be substantially in a form attached to this
     plan as Exhibit 3. These Option Agreements, however, may deviate from this
     form to account for the specific capacity of such Optionee.

10.  OPTION PURCHASE PRICE

10.1 No purchase price shall be payable to the Company by an Employee-Optionee
     for obtaining the Option and for the administration thereof by the Trust.

11.  TRANSFERABILITY AND EXERCISABILITY OF OPTIONS

11.1 An Option granted under this Plan may not be transferred, pledged or
     charged in any way and may only be exercised by the Optionee or, on his
     death, by his
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          successors.

11.2      Provided prior approval has been obtained from the Trust, an Employee
          Optionee may transfer (part of) his Options to his relatives once
          removed or, alternatively, may have Options (that are to offered to
          him) directly granted to his relatives once removed. The relatives
          once removed may be replaced by a trust nominated by the relatives
          involved to acquire Options. All rights and obligations, including
          restrictions, attached to such Options (and the Depository Receipts
          of Shares acquired upon exercise of the Options) will be similar to
          the rights and obligations, including restrictions, that would have
          been attached to the Options and/or Depository Receipts of Shares if
          they would have been granted or issued to the Employee Optionee. The
          Trust may require the relatives involved (or their trust) to sign a
          deed of adherence to the Option Agreement between the Employee
          Optionee and the Company (if Options are transferred by the Employee
          Optionee to the relatives) or to enter into an Option Agreement with
          the Company (if Options are granted directly to the relative).
          Paragraph 9 of this Plan shall apply to such Option Agreements.

11.3      Each Option granted under the Plan shall be immediately exercisable,
          for a maximum period of 5 years starting on the execution date of the
          Option Agreement. In the event an Employee-Optionee shall cease to be
          an Employee, the Option or any part thereof which has not been
          exercised will be deemed cancelled and ceases to exist.

11.4      If an Optionee shall demise, the Management Board may authorize his
          legal representative to exercise the Option up to 12 months after the
          date the Optionee demised.

11.5      If an Optionee becomes mentally or physically unable to fully perform
          his normal employment duties, his Option, or part thereof which has
          not been exercised, will be deemed cancelled and ceases to exist
          after 12 months have elapsed since the date the Optionee became so
          disabled.

11.6      The Optionee shall have no right to compensation for any loss
          resulting from the expiration, cancellation or forfeiture of the
          Option without having been exercised in full.
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12.  EXERCISE OF THE OPTION

12.1 Any Option granted under the Plan may be exercised by notifying the
     Management Board and the Trust in writing as provided for in the Option
     Agreement. The Option may be exercised in part or in full.

12.2 Within one month of the notification referred to in clause 12.1, the
     Depository Receipts of Shares shall be issued to the Optionee, against
     immediate payment of the Option Price, by money transfer into such account
     as designated by the Trust.

12.3 The Option Price shall be equal to the fair market value of the Depository
     Receipts of Shares for which an Option has been granted as per the date on
     which the wage tax for granting the Option should be withheld, provided
     that the Option Price shall not be less than the nominal value of the
     Depository Receipts of Shares. The fair market value shall be determined
     by the General Meeting of Shareholders of the Company, in consultation
     with the Management Board and after having received advice from the
     accountant and tax adviser of the Company. If deemed necessary, the tax
     inspector will be consulted as well.

13.  TRANSFER OF DEPOSITORY RECEIPTS OF SHARES

13.1 Depository Receipts of Shares subject to an Option or purchased upon
     exercise of an Option may not be sold, assigned, transferred, pledged,
     mortgaged or otherwise disposed of other than to the Trust or a person
     designated by the General Meeting of Shareholders of the Company
     ("Designated Person"). The purchase price for the Depository Receipts of
     Shares to be sold to the Company or to a Designated Person shall be equal
     to the fair market value of the Depository Receipts of Shares as per the
     day the Depository Receipts of Shares are offered for sale. Lacking a
     market price, the fair market value shall be determined by mutual
     agreement on the basis of a proposal of the external accountant of the
     Company. If no mutual agreement can be reached, the fair market value will
     be determined in accordance with the procedure as set forth in the
     Articles of Association of the Company as applicable according to the
     terms and conditions referred to in clause 6.2 of this Plan.

13.2 The Optionee, intending to transfer Depository Receipts of Shares acquired
     under
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     this Plan, will notify the Management Board in a manner as specified in the
     Option Agreement, specifying the amount of Depository Receipts of Shares
     that are offered for sale. The transfer of Depository Receipts of Shares to
     the Trust or to a Designated Person will be effected against simultaneous
     payment of the purchase price within one week after the parties have
     reached agreement on the number of Depository Receipts of Shares to be
     sold, the purchase price, and any other conditions of the sale.

13.3 An Optionee (or on his death his successors) is (are) obligated to sell
     the Depository Receipts of Shares acquired under this Plan to the Trust or
     to a Designated Person who is willing to purchase and accept the offered
     Depository Receipts of Shares against simultaneous payment of the purchase
     price within three months after:

     13.3.1 a moratorium of payments or bankruptcy or similar proceedings have
            been granted, commenced or threatened with respect to the Optionee

     13.3.2 the appointment of a guardian by a court (Dutch: onder
            curatelestelling) over the Optionee, or

     13.3.3 termination of the employment between the Employee-Optionee and the
            Company or its subsidiary.

13.4 If within the Option Term the Optionee sells and transfers his Depository
     Receipts of Shares acquired under this Plan, the Optionee shall be obliged
     to transfer an amount equal to the Penalty into a bank account designated
     by the Trust ("the Deposit"). The Deposit shall be held by the Trust during
     the remainder of the Option Term as a security for the due fulfilment by
     the Optionee of his obligations pursuant to clause 14 of this Plan.

     Upon expiration of the Option Term the Deposit, with accrued interest
     thereon, shall be released to the Optionee, unless (part of) the Deposit
     has been set off against a Penalty payable by the Optionee pursuant to
     clause 14 of this Plan.
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14. PENALTY

14.1 If and when the employment of an Employee-Optionee is terminated within the
     Option Term, not caused by the Employee-Optionee's death, the
     Employee-Optionee shall pay to the Company a penalty which shall be
     immediately due and payable in full ("the Penalty").

14.2 The Penalty is equal to the fair market value of the Depository Receipts of
     Shares acquired under the Option at the date the Option was exercised
     reduced by the Option Price, subject to the rules in 14.3 below.

14.3 If the employment of an Employee-Optionee with the Company or one of its
     subsidiaries is terminated, the Penalty described in 14.2 will be reduced
     by a percentage of the Penalty, which percentage increases in a straight
     line during the first three years of the Option Term from 0% at the Date of
     Grant up to 100% at the third anniversary of the Date of Grant. For
     calculating the exact percentage at any given date a year shall be
     considered to have 360 days and a month shall be considered to have 30
     days.

     The Penalty shall, however, not be reduced in accordance with the preceding
     paragraph if the employment with the Employee-Optionee is terminated:

     -   for the compelling reasons (Dutch: dringende redenen) referred to in
         Article 678 of Book 7 of the Dutch Civil Code; or

     -   for serious cause (Dutch: gewichtige redenen) as referred to in Article
         685 of Book 7 of the Dutch Civil Code if such serious cause is the
         result of the behaviour of the Employee-Optionee.

     The Trust may in its sole discretion and after having obtained prior
     approval of the Management Board decide that the Penalty shall be reduced
     by higher percentages than those outlined above.

14.4 In the interest of the Company, the Optionee will grant the Management
     Board the irrevocable power of attorney to effectuate, on his behalf, any
     sale and transfer to the Trust or to a Designated Person of any Depository
     Receipts of Shares that the Optionee is obligated to sell and transfer.
     This power of attorney shall survive, to the fullest extent permitted by
     law, the death, bankruptcy or any other event affecting the Optionee.

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15.  DIVIDENDS

15.1 Exercising the Option does not entitle the Optionee to any dividends or
     other payments distributed on the Depository Receipts of Shares before
     exercising the Option.

16.  TAXES, COSTS

16.1 The Company and/or its subsidiaries shall withhold any wage tax and
     premiums payable due to granting Options under the Plan. Any costs involved
     with the transfer of the Depository Receipts of Shares under the Plan shall
     be borne by the Company.

17.  PUBLIC LISTING, MERGER, TAKE-OVER

17.1 Optionees, including those who acquired Depository Receipts of Shares
     under the Plan shall be informed by the Management Board of:

     17.1.1    an application for listing of the Depository Receipts of Shares
               or the underlying shares at the Amsterdam Stock Exchange or a
               Stock Exchange recognized by the Amsterdam Stock Exchange, such
               as: Nasdaq, Easdaq and the New York and London Stock Exchange;

     17.1.2    an intended purchase by a third party of a majority of the
               shares in the capital of the Company;

     17.1.3    any intention to merge the Company with another company.

17.2 The Management Board may require an Optionee to sell and transfer its
     Options and/or its Depositor Receipts of Shares acquired under the Plan to
     the Trust or a Designated Person if the Company is subject to a merger or a
     third party intends

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     to buy a substantial part of the shares in the Company. The purchase price
     for the Options and/or the Depository Receipts of Shares so sold and
     transferred shall be determined by the external accountant of the Company
     on the basis of principles set forth by the General Meeting of
     Shareholders.

17.3 If the Depository Receipts of Shares, subject to an Option, change due to
     merger, reorganization, or change in the Company's capitalisation, stock
     dividend, stock split, exchange of shares, combination of shares or any
     other event changing the value of the Option, the Option shall be adjusted
     according to the trading rules of the European Option Exchange.

18.  CONFIDENTIALITY

18.1 By executing the Option Agreement, the Optionees shall accept an obligation
     not to disclose any information regarding the Plan, or any information in
     connection therewith, unless the Optionee is legally obliged to disclose
     such information by law or stock exchange regulations.<PAGE>   1
                                                                    EXHIBIT 10.8

     NOTICE IS HEREBY GIVEN THAT THIS AGREEMENT CONTAINS INDEMNIFICATION
     PROVISIONS IN SECTION 5 THAT APPLY TO CLAIMS, LIABILITIES, LOSSES, DAMAGES
     OR EXPENSES THAT HAVE RESULTED FROM OR ARE ALLEGED TO HAVE RESULTED FROM
     THE ACTIVE OR PASSIVE OR THE SOLE, JOINT OR CONCURRENT ORDINARY NEGLIGENCE
     OF ONEX SERVICE PARTNERS OR ANY OTHER INDEMNIFIED PERSON IDENTIFIED
     THEREIN.

                       MONITORING AND OVERSIGHT AGREEMENT

         THIS MONITORING AND OVERSIGHT AGREEMENT (this "Agreement") is made and
entered into effective as of January 1, 1999, among CustomerONE Corporation, a
Delaware corporation (together with its successors, the "Company") CustomerONE
Holding Corporation, a Delaware corporation (together with its successors,
"Holdings") LCS Industries, Inc., a Delaware corporation, Catalog Liquidators,
Inc., a Delaware corporation, LCS Canada, Inc., a Delaware corporation, Catalog
Resources, Inc., a Delaware corporation, LCS Industries Ltd., a corporation
organized under the laws of the United Kingdom, Spec Holdings, Inc., a New York
corporation, The SpeciaLISTS Ltd., a New York corporation, Computer Marketing
Systems, Inc., a New York corporation, 1293219 Ontario Inc., a corporation
organized under the laws of the province of Ontario, Canada, 1293220 Ontario
Inc., a corporation organized under the laws of the province of Ontario, Canada,
ClientLogic Canada Corporation, a corporation organized under the laws of the
province of Ontario, Canada, The Ivy Group Limited, a corporation organized
under the laws of the United Kingdom, Professional Support Centre Limited, a
corporation organized under the laws of the United Kingdom, UCA&L Limited, a
corporation organized under the laws of Ireland, together with any subsidiary
that may hereafter become a party hereto ("Subsidiaries," and together with the
Company and Holdings, the "Clients") and Onex Service Partners, a New York
general partnership (together with its successors, "QSP").

         1. Retention. The Clients hereby acknowledge that they have retained
OSP to, and OSP acknowledges that, subject to reasonable advance notice in order
to accommodate scheduling, OSP will, provide financial oversight and monitoring
services to the Clients as requested by the board of directors of Holdings
during the term of this Agreement.

         2. Term. The term of this Agreement shall continue until the earlier to
occur of (i) the tenth anniversary of the date hereof and (ii) the date on which
Onex Corporation, a corporation organized under the laws of the province of
Ontario, Canada ("Onex"), or its successors, and their respective affiliates
shall cease to own beneficially, directly or indirectly, any securities of any
of the Clients or their respective successors.

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         3. Compensation.

         (a) As compensation for OSP's services to the Clients under this
Agreement, the Clients hereby irrevocably agree, jointly and severally, to pay
to OSP an annual fee (the "Monitoring Fee") of US$600,000 (the "Base Fee"),
prorated on a daily basis for any partial calendar year during the term of this
Agreement. The Monitoring Fee shall be payable in equal quarterly installments
on each January 1, April 1, July 1 and October 1 during the term of this
Agreement (each a "Payment Date"), beginning with the first Payment Date
following the date hereof All payments shall be made by wire transfer of
immediately available funds to the account described on Exhibit A hereto (or
such other account as OSP may hereafter designate in writing). Notwithstanding
the foregoing, payment of a Monitoring Fee pursuant to this Section 3 will only
be made to the extent payment of such Monitoring Fee does not result in an event
of default or violate any provision of any agreement for indebtedness of the
Clients, both before and after giving effect to payment of such Monitoring Fee.

         (b) All past due payments in respect of the Monitoring Fee shall bear
interest at the lesser of the highest rate of interest which may be charged
under applicable law or the prime commercial lending rate per annum of Toronto
Dominion (Texas), Inc. or its successors (which rate is a reference rate and is
not necessarily its lowest or best rate of interest actually charged to any
customer) (the "Prime Rate") as in effect from time to time, plus one percent
(1.0%), from the due date of such payment to and including the date on which
payment is made to OSP in full, including such interest accrued thereon.

         4. Reimbursement of Expenses. In addition to the compensation to be
paid pursuant to Section 3 hereof, the Clients agree, jointly and severally, to
pay or reimburse OSP for all "Reimbursable Expenses," which shall consist of all
reasonable disbursements and out-of-pocket expenses (including, without
limitation, costs of travel, postage, deliveries, communications, etc.) incurred
by OSP or its affiliates for the account of any Client or in connection with the
performance by OSP of the services contemplated by Section 1 hereof. Promptly
(but not more than 10 days) after request by or notice from OSP, the applicable
Client shall pay OSP, by wire transfer of immediately available funds to the
account described on Exhibit A hereto (or such other account as OSP may
hereafter designate in writing), the Reimbursable Expenses for which OSP has
provided such Client invoices or reasonably detailed descriptions. All past due
payments in respect of the Reimbursable Expenses shall bear interest at the
lesser of the highest rate of interest which may be charged under applicable law
or the Prime Rate plus 1.0% from the Payment Date to and including the date on
which such Reimbursable Expenses plus accrued interest thereon are fully paid to
OSP. Notwithstanding the foregoing, the payment or reimbursement of any
Reimbursable Expenses pursuant to this Section 4 will only be made to the extent
such payment or reimbursement does not result in an event of default or violate
any provision of any agreement for indebtedness of the Clients, both before and
after giving effect to such payment or reimbursement.

         5. Indemnification. The Clients jointly and severally shall indemnify
and hold harmless each of OSP, its affiliates, and their respective directors,
officers,

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controlling persons (within the meaning of Section 15 of the Securities Act of
1933, as amended, or Section 20(a) of the Securities Exchange Act of 1934, as
amended), if any, agents and employees (OSP, its affiliates, and such other
specified persons being collectively referred to as "Indemnified Persons," and
individually as an "Indemnified Person") from and against any and all claims,
liabilities, losses, damages and expenses incurred by any Indemnified Person
(including those arising out of an Indemnified Person's negligence and
reasonable fees and disbursements of the respective Indemnified Person's
counsel) which (A) are related to or arise out of (i) actions taken or omitted
to be taken (including, without limitation, any untrue statements made or any
statements omitted to be made) by any of the Clients or (ii) actions taken or
omitted to be taken by an Indemnified Person with any Client's consent or in
conformity with any Client's instructions or any Client's actions or omissions
or (B) are otherwise related to or arise out of OSP's engagement, and will
reimburse each Indemnified Person for all costs and expenses, including, without
limitation, fees and disbursements of any Indemnified Person's counsel, as they
are incurred, in connection with investigating, preparing for, defending or
appealing any action, formal or informal claim, investigation, inquiry or other
proceeding, whether or not in connection with pending or threatened litigation,
caused by or arising out of or in connection with OSP's acting pursuant to OSP's
engagement, whether or not any Indemnified Person is named as a party thereto
and whether or not any liability results therefrom. None of the Clients will,
however, be responsible for any claims, liabilities, losses, damages or expenses
pursuant to clause (B) of the preceding sentence that have resulted primarily
from OSP's bad faith, gross negligence or willful misconduct. The Clients also
agree that neither OSP nor any other Indemnified Person shall have any liability
to any Client for or in connection with such engagement except for any such
liability for claims, liabilities, losses, damages or expenses incurred by any
Client that have resulted primarily from OSP's bad faith, gross negligence or
willful misconduct. The Clients further agree that none of them will, without
the prior written consent of OSP, settle or compromise or consent to the entry
of any judgment in any pending or threatened claim, action, suit or proceeding
in respect of which indemnification may be sought hereunder (whether or not any
Indemnified Person is an actual or potential party to such claim, action, suit
or proceeding) unless such settlement, compromise or consent includes an
unconditional release of OSP and each other Indemnified Person hereunder from
all liability arising out of such claim, action, suit or proceeding. EACH CLIENT
HEREBY ACKNOWLEDGES THAT THE FOREGOING INDEMNITY SHALL BE APPLICABLE TO ANY
CLAIMS, LIABILITIES, LOSSES, DAMAGES OR EXPENSES THAT HAVE RESULTED FROM OR ARE
ALLEGED TO HAVE RESULTED FROM THE ACTIVE OR PASSIVE OR THE SOLE, JOINT OR
CONCURRENT ORDINARY NEGLIGENCE OF OSP OR ANY OTHER INDEMNIFIED PERSON.

         The foregoing right to indemnity shall be in addition to any rights
that OSP and/or any other Indemnified Person may have at common law or otherwise
and shall remain in full force and effect following the completion or any
termination of the engagement. Each Client hereby consents to personal
jurisdiction and to service and venue in any court in which any claim which is
subject to this Agreement is brought against OSP or any other Indemnified
Person.

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         It is understood that, in connection with OSP's engagement, OSP may
also be engaged to act for a Client or Clients in one or more additional
capacities, and that the terms of this engagement or any such additional
engagement(s) may be embodied in one or more separate written agreements. This
indemnification shall apply to the engagement specified in the first paragraph
hereof as well as to any such additional engagement(s) (whether written or oral)
and any modification of said engagement or such additional engagement(s) and
shall remain in full force and effect following the completion or termination of
said engagement or such additional engagements.

         Each of the Clients further understands and agrees that if OSP is asked
to furnish any Client a financial opinion letter or act for any Client in any
other formal capacity, such further action may be subject to a separate
agreement containing provisions and terms to be mutually agreed upon.

         6. Confidential Information. In connection with the performance of the
services hereunder, OSP agrees not to divulge any confidential information,
secret processes or trade secrets disclosed by any Client or any of its
subsidiaries to it solely in its capacity as a financial advisor, unless such
Client consents to the divulging thereof or such information, secret processes
or trade secrets are publicly available or otherwise available to OSP without
restriction or breach of any confidentiality agreement or unless required by any
governmental authority or in response to any valid legal process.

         7. Governing Law. This Agreement shall be construed, interpreted and
enforced in accordance with the laws of the State of New York, excluding any
choice-of-law provisions thereof. Each of the parties hereby (a) irrevocably
submits to the exclusive jurisdiction of the United States Federal District
Court for the Southern District of New York, sitting in New York County, New
York, the United States of America, in the event such court has jurisdiction or,
if such court does not have jurisdiction, to any district court sitting in New
York County, New York, the United States of America, for the purpose of any
suit, action, or proceeding arising out of or relating to this Agreement,
including any claims by any Indemnified Persons for indemnity pursuant to
Section 5 hereof, (b) waives, and agrees not to assert in any such suit, action,
or proceeding, any claim that (i) it is not personally subject to the
jurisdiction of such court or of any other court to which proceedings in such
court may be appealed, (ii) such suit, action or proceeding is brought in an
inconvenient forum, or (iii) the venue of such suit, action, or proceeding is
improper and (c) expressly waives any requirement for the posting of a bond by
the party bringing such suit, action, or proceeding. Each of the parties
consents to process being served in any such suit, action, or proceeding by
mailing, certified mail, return receipt requested, a copy thereof to such party
at the address in effect for notices hereunder, and agrees that such services
shall constitute good and sufficient service of process and notice thereof.
Nothing in this Section 7 shall affect or limit any right to serve process in
any other manner permitted by law.

         8. Assignment. This Agreement and all provisions contained herein shall
be binding upon and inure to the benefit of the parties hereto and their
respective successors and permitted assigns; provided, however, neither this
Agreement nor any of the rights, interests or obligations hereunder shall be
assigned (other than with respect to

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the rights and obligations of OSP, which may be assigned to any one or more of
its principals or affiliates) by any of the parties without the prior written
consent of the other parties.

         9. Counterparts. This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original, but all of which
together shall constitute one and the same instrument, and the signature of any
party to any counterpart shall be deemed a signature to, and may be appended to,
any other counterpart.

         10. Other Understandings. All discussions, understanding and agreements
heretofore made between any of the parties hereto with respect to the subject
matter hereof are merged in this Agreement, which alone fully and completely
expresses the Agreement of the parties hereto. All calculations of the
Monitoring Fee and Reimbursable Expenses shall be made by OSP and, in the
absence of mathematical error, shall be final and conclusive.

              [THE REMAINDER OF THIS PAGE IS INTENTIONALLY BLANK.]

                                       5
<PAGE>   6

         IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
duly executed as of the day and year first above written.

                                             ONEX SERVICE PARTNERS

                                             By: /s/ THOMAS O. HARBISON
                                                --------------------------------
                                                Thomas O. Harbison,
                                                its Managing Director

                                             CUSTOMERONE CORPORATION

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             CUSTOMERONE HOLDING CORPORATION

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             LCS INDUSTRIES, INC.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                       6
<PAGE>   7

                                             CATALOG LIQUIDATORS, INC.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             LCS CANADA, INC.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             CATALOG RESOURCES, INC.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             LCS INDUSTRIES LTD.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                       7
<PAGE>   8

                                             SPEC HOLDINGS, INC.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             THE SPECIALISTS LTD.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             COMPUTER MARKETING SYSTEMS, INC.

                                             By: /s/ GENE MORPHIS
                                                --------------------------------
                                                Gene Morphis
                                                Chief Financial Officer

                                             1293219 ONTARIO INC.

                                             By: /s/ THOMAS P. DEA
                                                --------------------------------
                                             Name: Thomas P. Dea
                                                  ------------------------------
                                             Title:
                                                   -----------------------------

                                       8
<PAGE>   9

                                             1293220 ONTARIO INC.

                                             By: /s/ THOMAS P. DEA
                                                --------------------------------
                                             Name: Thomas P. Dea
                                                  ------------------------------
                                             Title:
                                                   -----------------------------

                                             CLIENTLOGIC CANADA CORPORATION

                                             By: /s/ THOMAS P. DEA
                                                --------------------------------
                                             Name: Thomas P. Dea
                                                  ------------------------------
                                             Title:
                                                   -----------------------------

                                             THE IVY GROUP LIMITED

                                             By: /s/ STEVEN M. KAWALICK
                                                --------------------------------
                                                Steven M. Kawalick
                                                Company Secretary

                                             PROFESSIONAL SUPPORT CENTRE LIMITED

                                             By: /s/ STEVEN M. KAWALICK
                                                --------------------------------
                                                Steven M. Kawalick
                                                Company Secretary

                                       9
<PAGE>   10

                                             UCA&L LIMITED

                                             By: /s/ KARL CRAVEN
                                                --------------------------------
                                             Name: Karl Craven
                                                  ------------------------------
                                             Title: Financial Controller
                                                   -----------------------------

                                       10

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