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                                                                    EXHIBIT 10.1

                                     (LOGO)

                              SILICON VALLEY BANK
                           SPECIALTY FINANCE DIVISION

                    ACCOUNTS RECEIVABLE FINANCING AGREEMENT

         This ACCOUNTS RECEIVABLE FINANCING AGREEMENT (the "Agreement"), dated
as of February 24, 2000, between Silicon Valley Bank, Specialty Finance
Division of ("Bank"), and HIE, INC., a Georgia corporation, ("Borrower"), whose
address is 1850 Parkway Place, Suite 1100, Marietta, GA 30067 and with a FAX
number of (770) 423 8440.

1.       DEFINITIONS. In this Agreement:

         "ACCOUNT DEBTOR" is defined in the California and Georgia Uniform
Commercial Code and shall include any person liable on any Financed Receivable,
such as, a guarantor of the Financed Receivable and any issuer of a letter of
credit or banker's acceptance.

         "ADJUSTED QUICK RATIO" is a ratio of Quick Assets to Current
Liabilities minus Deferred Maintenance Revenue of at least 1.25 to 1.

         "ADJUSTMENTS" are all discounts, allowances, returns, disputes,
counterclaims, offsets, defenses, rights of recoupment, rights of return,
warranty claims, or short payments, asserted by or on behalf of any Account
Debtor for any Financed Receivable.

         "ADVANCE" is defined in Section 2.2.

         "ADVANCE RATE" is 80%, net of Deferred Revenue and offsets related to
each specific Account Debtor, or another percentage as Bank establishes under
Section 2.2. Notwithstanding the foregoing, Bank will not net out deferred
revenue related to each specific Account Debtor if Borrower maintains as of the
last day of each quarter the Adjusted Quick Ratio Covenant. Such payment shall
be the "Advance" with respect to such receivable.

         "APPLICABLE RATE" is a daily rate equal to the "Prime Rate" plus 2.00
percentage points per annum.

         "CODE" is the California and Georgia Uniform Commercial Code.

         "COLLATERAL" is attached as Exhibit "A".

         "COLLATERAL HANDLING FEE" is defined in Section 3.5.

         "COLLECTIONS" are all funds received by Bank from or on behalf of an
Account Debtor for Financed Receivables.

         "COMPLIANCE CERTIFICATE" is attached as Exhibit "B".

         "CURRENT LIABILITIES" are the aggregate amount of Borrower's total
Liabilities which mature within one (1) year.

         "DEFERRED REVENUE" is all amounts received in advance of performance
under contract and not yet recognized as revenue.

         "EVENT OF DEFAULT" is defined in Section 9.

         "FACILITY" is an extension of credit by Bank to Borrower in order to
finance receivables with an aggregate Account Balance not exceeding the
Facility Amount.

         "FACILITY AMOUNT" is $6,000,000.00.

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         "FACILITY FEE" is defined in Section 3.4.

         "FACILITY PERIOD" is the period beginning on this date and continuing
until February 15, 2001, unless the period is terminated sooner by Bank with
notice to Borrower or by Borrower under Section 3.6.

         "FINANCE CHARGES" is defined in Section 3.2.

         "FINANCED RECEIVABLES" are all those accounts, receivables, chattel
paper, instruments, contract rights, documents, general intangibles, letters of
credit, drafts, bankers acceptances, and rights to payment, and all proceeds,
including their proceeds (collectively "receivables"), which Bank purchases and
make an Advance. A Financed Receivable stops being a Financed Receivable (but
remains Collateral) when the Advance made for the Financed Receivable has been
finally paid.

         "FINANCED RECEIVABLE BALANCE" is the total outstanding amount, at any
time, of all Financed Receivables.

         "GUARANTOR" means any guarantor of the Obligations.

         "INELIGIBLE RECEIVABLE" is any accounts receivable:

         (A)      that is unpaid (90) calendar days after the invoice date; or
         (B)      that is owed by an Account Debtor that has filed, or has had
                  filed against it, any bankruptcy case, assignment for the
                  benefit of creditors, receivership, or Insolvency Proceeding
                  or who has become insolvent (as defined in the United States
                  Bankruptcy Code) or who is generally not paying its debts as
                  they become due; or
         (C)      for which there has been any breach of warranty or
                  representation in Section 6 or any breach of any covenant in
                  this Agreement; or
         (D)      for which the Account Debtor asserts any discount, allowance,
                  return, dispute, counterclaim, offset, defense, right of
                  recoupment, right of return, warranty claim, or short
                  payment.

         "INSOLVENCY PROCEEDING" are proceedings by or against any person under
the United States Bankruptcy Code, or any other bankruptcy or insolvency law,
including assignments for the benefit of creditors, compositions, extensions
generally with its creditors, or proceedings seeking reorganization,
arrangement, or other relief.

         "INVOICE TRANSMITTAL" shows accounts receivable which Bank may finance
and, for each receivable, includes the Account Debtor's, name, address, invoice
amount, invoice date and invoice number and is signed by Borrower's authorized
representative.

         "LOCKBOX" is described in Section 6.2.

         "MINIMUM AMOUNT" is the minimum intended use of the Facility, which
is: $11,000.00.

         "OBLIGATIONS" are all advances, liabilities, obligations, covenants
and duties owing, arising, due or payable by Borrower to Bank now or later
under this Agreement or any other document, instrument or agreement, account
(including those acquired by assignment) primary or secondary, such as all
Advances, Finance Charges, Collateral Handling Fees, interest, fees, expenses,
professional fees and attorneys' fees or other.

         "PREPAYMENT FEE" is defined in Section 3.6.

         "PRIME RATE" is Bank's most recently announced "prime rate," even if
it is not Bank's lowest rate.

         "QUICK ASSETS" is, on any date, the Borrower's consolidated,
unrestricted cash, cash equivalents, net billed accounts receivable and
investments with maturities of fewer than 12 months determined according to
GAAP.

         "RECONCILIATION PERIOD" is each calendar month.

2.       FINANCING OF ACCOUNTS RECEIVABLE.

         2.1.     REQUEST FOR ADVANCES. During the Facility Period, Borrower
         may offer accounts receivable to Bank, if there is not an Event of
         Default. Borrower will deliver an Invoice Transmittal for each
         accounts receivable it offers. Bank may rely on information on or with
         the Invoice Transmittal.

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         2.2.     ACCEPTANCE OF ACCOUNTS RECEIVABLE. Bank is not obligated to
         finance any accounts receivable. Bank may approve any Account Debtor's
         credit before buying any receivable. When Bank accepts a receivable,
         it will pay Borrower the Advance Rate times the face amount of the
         receivable (the "Advance"). Bank may, in its discretion, change the
         percentage of the Advance Rate. When Bank makes an Advance, the
         receivable becomes a "Financed Receivable." All representations and
         warranties in Section 6 must be true as of the date of the Invoice
         Transmittal and of the Advance and no Event of Default exists would
         occur as a result of the Advance. The aggregate amount of all Financed
         Receivables outstanding at any time may not exceed the Facility
         Amount.

3.       COLLECTIONS, FINANCE CHARGES, REMITTANCES AND FEES. The Obligations
shall be subject to the following fees and Finance Charges. Fees and Finance
Charges may, in Bank's discretion, be charged as an Advance, and shall
thereafter accrue fees and Finance Charges as described below. Bank may, in its
discretion, charge fee and Finance Charges to Borrower's deposit account
maintained with Bank.

         3.1.     COLLECTIONS. Collections will be credited to the Financed
         Receivables Balance, but if there is an Event of Default, Bank may
         apply Collections to the Obligation in any order it chooses. If Bank
         receives a payment for both Financed Receivable and a non Financed
         Receivable, the funds will first be applied to the Financed Receivable
         and, if there is not an Event of Default, the excess will be remitted
         to the Borrower, subject to Section 13.

         3.2.     FINANCE CHARGES. In computing Finance Charges on the
         Obligations, all Collections received by Bank shall be deemed applied
         by Bank on account of the Obligations THREE Business Days after
         receipt of the Collections. Borrower will pay a finance charge (the
         "Finance Charge"), which is the greater of (i) the Applicable Rate
         times the number of days in the Reconciliation Period times the
         outstanding average daily Financed Receivable Balance for that
         Reconciliation Period or (ii) the Minimum Amount. After an Event of
         Default, Obligations accrue interest at 5 percent above the Applicable
         Rate effective immediately before the Event of Default.

         3.3.     INTENTIONALLY OMITTED.

         3.4.     FACILITY FEE. A fully earned, non-refundable facility fee of
         $60,000.00 is due upon execution of this Agreement.

         3.5.     COLLATERAL HANDLING FEE. Borrower will pay to Bank a
         collateral handling fee, upon receipt of the Collections, equal to
         .25% per month of the average daily Financed Receivable Balance
         outstanding during the applicable Reconciliation Period. After an
         Event of Default, the Collateral Handling Fee will increase to .75%
         effective immediately before the Event of Default.

         3.6.     PREPAYMENT FEE. A fully earned, non-refundable prepayment fee
         of $50,000.00 is due on voluntary or involuntary full payment of the
         Obligations unless the Obligations are paid in full from an initial
         advance from a loan agreement with Silicon Valley Bank.

         3.7.     ACCOUNTING. After each Reconciliation Period, Bank will
         provide an accounting of the transactions for that Reconciliation
         Period, including the amount of all Financed Receivables, all
         Collections, Adjustments, Finance Charges, and the Collateral Handling
         Fee. If Borrower does not object to the accounting in writing within
         30 days it is considered correct. All Finance Charges and other
         interest and fees calculated on the basis of a 360 day year and actual
         days elapsed.

         3.8.     DEDUCTIONS. Bank may deduct fees, finance charges and other
         amounts due from any Advances made or Collections received by Bank.

         3.9.     INTENTIONALLY OMITTED.

         3.10.    ACCOUNT COLLECTION SERVICES. All Borrowers' receivables are
         to be paid to the same address/or party and Borrower and Bank must
         agree on such address. If Bank collects all receivables and there is
         not an Event of Default or an event that with notice or lapse of time
         will be an Event of Default, within 3 days of receipt of those
         collections, Bank will give Borrower, the receivables collections it
         receives for receivables other than Financed Receivables and/or amount
         in excess of the amount for which Bank has made an Advance to
         Borrower, less any amount due to Bank, such as the Finance Charge,
         Collateral Handling Fee, Collateral

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         Handling Fee and expenses or otherwise. This Section does not impose
         any affirmative duty on Bank to do any act other than to turn over
         amounts. All receivables and collections are Collateral and if an
         Event of Default occurs, Bank need not remit collections of Collateral
         and may apply them to the Obligations.

4.       REPAYMENT OF OBLIGATIONS.

         4.1.     REPAYMENT ON MATURITY. Borrower will repay each Advance on
         the earliest of: (a) payment of the Financed Receivable in respect
         which the Advance was made, (b) the Financed Receivable becomes an
         Ineligible Receivable, (c) when any Adjustment is made to the Financed
         Receivable (but only to the extent of the Adjustment if the Financed
         Receivable is not otherwise an Ineligible Receivable, or (d) the last
         day of the Facility Period (including any early termination). Each
         payment will also include all accrued Finance Charges on the Advance
         and all other amounts due hereunder.

         4.2.     REPAYMENT ON EVENT OF DEFAULT. When there is an Event of
         Default, Borrower will, if Bank demands (or, in an Event of Default
         under Section 9(B), immediately without notice or demand from Bank)
         repay all of the Advances. The demand may, at Bank's option, include
         the Advance for each Financed Receivable then outstanding and all
         accrued Finance Charges, Collateral Handling Fees, attorneys and
         professional fees, court costs and expenses, and any other
         Obligations.

5.       POWER OF ATTORNEY. Borrower irrevocably appoints Bank and its
         successors and assigns it attorney-in-fact and authorizes Bank,
         regardless of whether there has been an Event of Default, to:

         (A)      sell, assign, transfer, pledge, compromise, or discharge all
                  or any part of the Financed Receivables:

         (B)      demand, collect, sue, and give releases to any Account Debtor
                  for monies due and compromise, prosecute, or defend any
                  action, claim, case or proceeding about the Financed
                  Receivables, including filing a claim or voting a claim in
                  any bankruptcy case in Bank's or Borrower's name, as Bank
                  chooses:

         (C)      prepare, file and sign Borrower's name on any notice, claim,
                  assignment, demand, draft, or notice of or satisfaction of
                  lien or mechanics' lien or similar document;

         (D)      notify all Account Debtors to pay Bank directly;

         (E)      receive, open, and dispose of mail addressed to Borrower;

         (F)      endorse Borrower's name on check or other instruments;

         (G)      execute on Borrower's behalf any instruments, documents,
                  financing statements to perfect Bank's interests in the
                  Financed Receivables and Collateral; and

         (H)      do all acts and things necessary or expedient.

6.       REPRESENTATIONS, WARRANTIES AND COVENANTS.

         6.1.     REPRESENTATIONS AND WARRANTIES. Borrower represents and
         warrants for each Financed Receivable:

                  (A)      It is the owner with legal right to sell, transfer
                           and assign it;

                  (B)      The correct amount is on the Invoice Transmittal and
                           is not disputed;

                  (C)      Payment is not contingent on any obligation or
                           contract and it has fulfilled all its obligations as
                           of the Invoice Transmittal date;

                  (D)      It is based on an actual sale and delivery of goods
                           and/or services rendered, due to Borrower, it is not
                           past due or in default, has not been previously
                           sold, assigned, transferred, or pledged and is free
                           of any liens, security interests and encumbrances;

                  (E)      There are no defenses, offsets, counterclaims or
                           agreements for which the Account Debtor may claim
                           any deduction or discount;

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         (F)      It reasonably believes no Account Debtor is insolvent or
                  subject to any Insolvency Proceedings;

         (G)      It has not filed or had filed against it proceedings and does
                  not anticipate any filing;

         (H)      Bank has the right to endorse and/ or require Borrower to
                  endorse all payments received on Financed Receivables and all
                  proceeds of Collateral.

         (I)      No representation, warranty or other statement of Borrower in
                  any certificate or written statement given to Bank contains
                  any untrue statement of a material fact or omits to state a
                  material fact necessary to make the statement contained in
                  the certificates or statement not misleading.

6.1.1    ADDITIONAL REPRESENTATIONS AND WARRANTIES. Borrower represents and
         warrants as follows:

         (A)      Borrower is duly existing and in good standing in its state
                  of formation and qualified and licensed to do business in,
                  and in good standing in, any state in which the conduct of
                  its business or its ownership of property requires that it be
                  qualified. The execution, delivery and performance of this
                  Agreement has been duly authorized, and does not conflict
                  with Borrower's organizational documents, nor constitute an
                  Event of Default under any material agreement by which
                  Borrower is bound. Borrower is not in default under any
                  agreement to which or by which it is bound.

         (B)      Borrower has good title to the Collateral. All inventory is
                  in all material respects of good and marketable quality, free
                  from material defects.

         (C)      Borrower is not an "investment company" or a company
                  "controlled" by an "investment company" under the Investment
                  Company Act. Borrower is not engaged as one of its important
                  activities in extending credit for margin stock (under
                  Regulations G, T and U of the Federal Reserve Board of
                  Governors). Borrower has complied with the Federal Fair Labor
                  Standards Act. Borrower has not violated any laws, ordinances
                  or rules. None of Borrower's properties or assets has been
                  used by Borrower, to the best of Borrower's knowledge, by
                  previous persons, in disposing, producing, storing, treating,
                  or transporting any hazardous substance other than legally.
                  Borrower has timely filed all required tax returns and paid,
                  or made adequate provision to pay, all taxes. Borrower has
                  obtained all consents, approvals and authorizations of, made
                  all declarations or filings with, and given all notices to,
                  all government authorities that are necessary to continue its
                  business as currently conducted.

6.2.     AFFIRMATIVE COVENANTS. Borrower will do all of the following:

         (A)      Maintain its corporate existence and good standing in its
                  jurisdictions of incorporation and maintain its qualification
                  in each jurisdiction necessary to Borrower's business or
                  operations.

         (B)      Give Bank at least 10 days prior written notice of changes to
                  its name, organization, chief executive office or location of
                  records.

         (C)      Pay all its taxes including gross payroll, withholding and
                  sales taxes when due and will deliver satisfactory evidence
                  of payment if requested.

         (D)      Provide a written report within 10 days, if payment of any
                  Financed Receivable does not occur by its Due Date and
                  include the reasons for the delay as requested by Bank.

         (E)      Give Bank copies of all Forms 10-K, 10-Q and 8-K (or
                  equivalents) within 5 days of filing with the Securities and
                  Exchange Commission, while any Financed Receivable is
                  outstanding.

         (F)      Execute any further instruments and take further action as
                  Bank requests to perfect or continue Bank's security interest
                  in the Collateral or to effect the purposes of this
                  Agreement.

         (G)      Provide Bank with a Compliance Certificate no later than 5
                  days following each quarter end or as requested by Bank.

         (H)      Provide Bank with, as soon as available, but no later than 30
                  days following each Reconciliation Period, a company prepared
                  balance sheet and income statement, prepared under GAAP,
                  consistently applied, covering Borrower's operations during
                  the period together with an aged listing of accounts
                  receivable

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                  and accounts payable.

         (I)      Immediately notify, transfer and deliver to Bank all
                  collections Borrower receives for Financed Receivables.

         (J)      Direct each Account Debtor to make Payments to a lockbox
                  account with Bank or to wire transfer Payments to Bank.

         (K)      Borrower will allow Bank to audit Borrower's accounts
                  receivable, at Borrowers expense. The first audit must be
                  completed no later than November 1, 2000 and annually
                  thereafter.

         (L)      Provide Bank with a deferred revenue report and cash receipts
                  journal as requested by Bank.

6.3.     NEGATIVE COVENANTS. Borrower will not do any of the following without
         Bank's prior written consent:

         (A)      Assign, transfer, sell or grant, or permit any lien or
                  security interest in the Collateral.

         (B)      Convey, sell, lease, transfer or otherwise dispose of the
                  Collateral.

         (C)      Create, incur, assume, or be liable for any indebtedness,
                  except for leased equipment indebtedness not to exceed
                  $1,000,000.00 per year in new equipment leases without prior
                  written consent of Bank.

         (D)      Become an "investment company" or a company controlled by an
                  "investment company," under the Investment Company Act of
                  1940 or undertake as one of its important activities
                  extending credit to purchase or carry margin stock, or use
                  the proceeds of any Advance for that purpose; fail to meet
                  the minimum funding requirements of ERISA, permit a
                  Reportable Event or Prohibited Transaction, as defined in
                  ERISA, to occur; fail to comply with the Federal Fair Labor
                  Standards Act or violate any other law or regulation, or
                  permit any of its subsidiaries to do so.

7.       ADJUSTMENTS. If any Account Debtor asserts a discount, allowance,
return, offset, defense, warranty claim, or the like (an "Adjustment") or if
Borrower breaches any of the representations, warranties or covenants set forth
in Section 6., Borrower will promptly advise Bank. Borrower will resell any
rejected, returned, returned, or recovered personal property for Bank, at
Borrower's expense, and pay proceeds to Bank. While Borrower has returned goods
that are Borrower property, Borrower will segregate and mark them "property of
Silicon Valley Bank." Bank owns the Financed Receivables and until receipt of
payment, has the right to take possession of any rejected, returned, or
recovered personal property.

8.       SECURITY INTEREST. Borrower grants to Bank a continuing security
interest in all presently and later acquired Collateral. Any security interest
will be a first priority security interest in the Collateral.

9.       EVENTS OF DEFAULT. Any one or more of the following is an Event of
Default.

         (A)      Borrower fails to pay any amount owed to Bank when due;

         (B)      Borrower files or has filed against it any Insolvency
                  Proceedings or any assignment for the benefit of creditors,
                  or appointment of a receiver or custodian for any of its
                  assets;

         (C)      Borrower becomes insolvent or is generally not paying its
                  debts as they become due or is left with unreasonably small
                  capital;

         (D)      Any involuntary lien, garnishment, attachment attaches to the
                  Financed Receivables or any Collateral;

         (E)      Borrower breaches any covenant, agreement, warranty, or
                  representation and does not cure it to Bank's satisfaction
                  within 10 days; but a breach that cannot be cured it is an
                  immediate Event of Default;

         (F)      Borrower is in default under any document, instrument or
                  agreement evidencing any debt, obligation or liability in
                  favor of Bank its affiliates or vendors regardless of whether
                  the debt, obligation or liability is direct or indirect,
                  primary or secondary, or fixed or contingent;

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         (G)      An event of default occurs under any Guaranty of the
                  Obligations or any material provision of any Guaranty is not
                  valid or enforceable or a Guaranty is repudiated or
                  terminated;

         (H)      A material default or Event of Default occurs under any
                  agreement between Borrower and any creditor of Borrower that
                  signed a subordination agreement with Bank;

         (I)      Any creditor that has signed a subordination agreement with
                  Bank breaches any terms of the subordination agreement; or

         (J)      (i) A material impairment in the perfection or priority of
                  the Bank's security interest in the Collateral; (ii) a
                  material adverse change in the business, operations, or
                  conditions (financial or otherwise) of the Borrower occurs;
                  or (iii) a material impairment of the prospect of repayment
                  of any portion of the Advances occurs.

10.      REMEDIES.

         10.1.    REMEDIES UPON DEFAULT. When an Event of Default occurs, (1)
         Bank may stop financing receivables or extending credit to Borrower;
         (2) at Banks option and on demand, all or a portion of the Obligations
         or, for to an Event of Default described in Section 9(B), automatically
         and without demand, are due and payable in full; (3) apply to the
         Obligations any (i) balances and deposits of Borrower it holds, or (ii)
         any amount held by Bank owing to or for the credit or the account of
         Borrower; and (4) Bank may exercise all rights and remedies under this
         Agreement and the law, including those of a secured party under the
         Code, power of attorney rights in Section 5 for the Collateral, and the
         right to collect, dispose of, sell, lease, use, and realize upon all
         Financed Receivables and Collateral in any commercial manner. Borrower
         agrees that any notice of sale required to be given to Borrower is
         deemed given if at least five days before the sale may be held.

         10.2.    DEMAND WAIVER. Borrower waives demand, notice of default or
         dishonor, notice of payment and nonpayment, notice of any default,
         nonpayment at maturity, release, compromise, settlement, extension, or
         renewal of accounts, documents, instruments, chattel paper, and
         guaranties held by Bank on which Borrower is liable.

         10.3.    DEFAULT RATE. If any amount is not paid when due, the amount
         bears interest at the Applicable Rate plus five percent until the
         earlier of (a) payment in good funds or (b) entry of a final judgment
         when the principal amount of any money judgment will accrue interest at
         the highest rate allowed by law.

11.      FEES, COSTS AND EXPENSES. The Borrower will pay on demand all fees,
costs and expenses (including attorneys' and professionals fees with costs and
expenses) that Bank incurs from: (a) preparing, negotiating, administering, and
enforcing this Agreement or related agreement, including any amendments, waivers
or consents, (b) any litigation or dispute relating to the Financed Receivables,
the Collateral, this Agreement or any other agreement, (c) enforcing any rights
against Borrower or any guarantor, or any Account Debtor, (d) protecting or
enforcing its interest in the Financed Receivables or other Collateral, (e)
collecting the Financed Receivables and the Obligations, and (f) any bankruptcy
case or insolvency proceeding involving Borrower, any Financed Receivable, the
Collateral, any Account Debtor, or any Guarantor.

12.      CHOICE OF LAW, VENUE AND JURY TRIAL WAIVER. California law governs
this Agreement. Borrower and Bank each submit to the exclusive jurisdiction of
the State and Federal courts in Santa Clara County, California.

BORROWER AND BANK EACH WAIVE THEIR RIGHT TO A JURY TRIAL OF ANY CLAIM OR CAUSE
OF ACTION ARISING OUT OF OR BASED UPON THIS AGREEMENT OR ANY CONTEMPLATED
TRANSACTION, INCLUDING CONTRACT, TORT, BREACH OF DUTY AND ALL OTHER CLAIMS.
THIS WAIVER IS A MATERIAL INDUCEMENT FOR BOTH PARTIES TO ENTER INTO THIS
AGREEMENT. EACH PARTY HAS REVIEWED THIS WAIVER WITH ITS COUNSEL.

13.      NOTICES. Notices or demands by either party about this Agreement must
be in writing and personally delivered or sent by an overnight delivery service,
by certified mail postage prepaid return receipt requested, or by FAX to the
addresses listed at the beginning of this Agreement. A party may change notice
address by written notice to the other party.

14.      GENERAL PROVISIONS.

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         14.1.    SUCCESSORS AND ASSIGNS. This Agreement binds and is for the
         benefit of successors and permitted assigns of each party. Borrower may
         not assign this Agreement or any rights under it without Bank's prior
         written consent which may be granted or withheld in Bank's discretion.
         Bank may, without the consent of or notice to Borrower, sell, transfer,
         or grant participation in any part of Bank's obligations, rights or
         benefits under this Agreement.

         14.2.    INDEMNIFICATION. Borrower will indemnify, defend and hold
         harmless Bank and its officers, employees, and agents against: (a)
         obligations, demands, claims, and liabilities asserted by any other
         party in connection with the transactions contemplated by this
         Agreement; and (b) losses or expenses incurred, or paid by Bank from or
         consequential to transactions between Bank and Borrower (including
         reasonable attorneys fees and expenses), except for losses caused by
         Bank's gross negligence or willful misconduct.

         14.3.    TIME OF ESSENCE. Time is of the essence for performance of
         all obligations in this Agreement.

         14.4.    SEVERABILITY OF PROVISION. Each provision of this Agreement
         is severable from every other provision in determining the
         enforceability of any provision.

         14.5.    AMENDMENTS IN WRITING, INTEGRATION. All amendments to this
         Agreement must be in writing. This Agreement is the entire agreement
         about this subject matter and supersedes prior negotiations or
         agreements.

         14.6.    COUNTERPARTS. This Agreement may be executed in any number of
         counterparts and by different parties on separate counterparts and when
         executed and delivered are one Agreement.

         14.7.    SURVIVAL. All covenants, representations and warranties made
         in this Agreement continue in force while any Financed Receivable
         amount remains outstanding. Borrower's indemnification obligations
         survive until all statutes of limitations for actions that may be
         brought against Bank have run.

         14.8.    CONFIDENTIALITY. Bank will use the same degree of care
         handling Borrower's confidential information that it uses for its own
         confidential information, but may disclose information; (i) to its
         subsidiaries or affiliates in connection with their business with
         Borrower, (ii) to prospective transferees or purchasers of any interest
         in the Agreement, (iii) as required by law, regulation, subpoena, or
         other order, (iv) as required in connection with an examination or
         audit and (v) as it considers appropriate exercising the remedies under
         this Agreement. Confidential information does not include information
         that is either: (a) in the public domain or in Bank's possession when
         disclosed, or becomes part of the public domain after disclosure to
         Bank; or (b) disclosed to Bank by a third party, if Bank does not know
         that the third party is prohibited from disclosing the information.

         14.9.    OTHER AGREEMENTS. This Agreement may not adversely affect
         Banks rights under any other document or agreement. If there is a
         conflict between this Agreement and any agreement between Borrower and
         Bank, Bank may determine in its sole discretion which provision
         applies. Borrower acknowledges that any security agreements, liens
         and/or security interests securing payment of Borrower's Obligations
         also secure Borrower's Obligations under this Agreement and are not
         adversely affected by this Agreement. Additionally, (a) any Collateral
         under other agreements or documents between Borrower and Bank secures
         Borrowers Obligations under this Agreement and (b) a default by
         Borrower under this Agreement is a default under agreements between
         Borrower and Bank.

BORROWER:  HIE, INC.

By
   ----------------------------------------
Title
      -------------------------------------

BANK:    SILICON VALLEY BANK

By
   ----------------------------------------
Title
      -------------------------------------

                                       8
<PAGE>   9

                                   EXHIBIT A

         The Collateral consists of all of Borrower's right, title and interest
in and to the following:

         All goods and equipment now owned or hereafter acquired, including,
without limitation, all machinery, fixtures, vehicles (including motor vehicles
and trailers), and any interest in any of the foregoing, and all attachments,
accessories, accessions, replacements, substitutions, additions, and
improvements to any of the foregoing, wherever located;

         All inventory, now owned or hereafter acquired, including, without
limitation, all merchandise, raw materials, parts, supplies, packing and
shipping materials, work in process and finished products including such
inventory as is temporarily out of Borrower's custody or possession or in
transit and including any returns upon any accounts or other proceeds,
including insurance proceeds, resulting from the sale or disposition of any of
the foregoing and any documents of title representing any of the above;

         All contract rights and general intangibles now owned or hereafter
acquired, including, without limitation, goodwill, trademarks, service marks,
trade styles, trade names, patents, patent applications, leases, license
agreements, franchise agreements, blueprints, drawings, purchase orders,
customer lists, route lists, infringements, claims, computer programs, computer
discs, computer tapes, literature, reports, catalogs, design rights, income tax
refunds, payments of insurance and rights to payment of any kind;

         All now existing and hereafter arising accounts, contract rights,
royalties, license rights and all other forms of obligations owing to Borrower
arising out of the sale or lease of goods, the licensing of technology or the
rendering of services by Borrower, whether or not earned by performance, and
any and all credit insurance, guaranties, and other security therefor, as well
as all merchandise returned to or reclaimed by Borrower;

         All documents, cash, deposit accounts, securities, securities
entitlements, securities accounts, investment property, financial assets,
letters of credit, certificates of deposit, instruments and chattel paper now
owned or hereafter acquired and Borrower's Books relating to the foregoing;

         All copyright rights, copyright applications, copyright registrations
and like protections in each work of authorship and derivative work thereof,
whether published or unpublished, now owned or hereafter acquired; all trade
secret rights, including all rights to unpatented inventions, know-how,
operating manuals, license rights and agreements and confidential information,
now owned or hereafter acquired; all mask work or similar rights available for
the protection of semiconductor chips, now owned or hereafter acquired; all
claims for damages by way of any past, present and future infringement of any
of the foregoing;

         All Borrower's Books relating to the foregoing and any and all claims,
rights and interests in any of the above and all substitutions for, additions
and accessions to and proceeds thereof.

<PAGE>   10

                                  EXHIBIT "B"

                                     (LOGO)

                              SILICON VALLEY BANK
                           SPECIALTY FINANCE DIVISION

                             Compliance Certificate

I, as authorized officer of HIE, INC. ("Borrower") certify under the Accounts
Receivable Financing Agreement (the "Agreement") between Borrower and Silicon
Valley Bank ("Bank") as follows.

BORROWER REPRESENTS AND WARRANTS FOR EACH FINANCED RECEIVABLE:

         It is the owner with legal right to sell, transfer and assign it;

         The correct amount is on the Invoice Transmittal and is not disputed;

         Payment is not contingent on any obligation or contract and it has
fulfilled all its obligations as of the Invoice Transmittal date;

         It is based on an actual sale and delivery of goods and/or services
rendered, due to Borrower, it is not past due or in default, has not been
previously sold, assigned, transferred, or pledged and is free of any liens,
security interests and encumbrances;

         There are no defenses, offsets, counterclaims or agreements for which
the Account Debtor may claim any deduction or discount;

         It reasonably believes no Account Debtor is insolvent or subject to
any Insolvency Proceedings;

         It has not filed or had filed against it proceedings and does not
anticipate any filing;

         Bank has the right to endorse and/ or require Borrower to endorse all
payments received on Financed Receivables and all proceeds of Collateral.

         No representation, warranty or other statement of Borrower in any
certificate or written statement given to Bank contains any untrue statement of
a material fact or omits to state a material fact necessary to make the
statement contained in the certificates or statement not misleading.

         ADDITIONALLY, BORROWER REPRESENTS AND WARRANTS AS FOLLOWS:

         Borrower is duly existing and in good standing in its state of
formation and qualified and licensed to do business in, and in good standing
in, any state in which the conduct of its business or its ownership of property
requires that it be qualified. The execution, delivery and performance of this
Agreement has been duly authorized, and do not conflict with Borrower's
formations documents, nor constitute an Event of Default under any material
agreement by which Borrower is bound. Borrower is not in default under any
agreement to which or by which it is bound.

         Borrower has good title to the Collateral. All inventory is in all
material respects of good and marketable quality, free from material defects.

         Borrower is not an "investment company" or a company "controlled" by
an "investment company" under the Investment Company Act. Borrower is not
engaged as one of its important activities in extending credit for margin stock
(under Regulations G, T and U of the Federal Reserve Board of Governors).
Borrower has complied with the Federal Fair Labor Standards Act. Borrower has
not violated any laws, ordinances or rules. None of Borrower's properties or
assets has been used by Borrower, to the best of Borrower's knowledge, by
previous persons, in disposing, producing, storing, treating, or transporting
any hazardous substance other than legally. Borrower has timely filed all
required tax returns and paid, or made adequate provision to pay, all taxes.
Borrower has obtained all consents, approvals and authorizations of, made all
declarations or filings with, and given all notices to, all government
authorities that are necessary to continue its business as currently conducted.

         All representations and warranties in the Agreement are true and
correct in all material respects on this date.

Sincerely,

-------------------------------------------------
SIGNATURE

-------------------------------------------------
TITLE

-------------------------------------------------
DATE<PAGE>   1
                                                                    EXHIBIT 10.2

THIS WARRANT AND THE SHARES OF COMMON STOCK ISSUABLE UPON THE EXERCISE HEREOF
HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE
"SECURITIES ACT") OR THE LAWS OF ANY STATE, AND THIS WARRANT HAS BEEN ISSUED OR
SOLD IN RELIANCE UPON EXEMPTIONS FROM REGISTRATION UNDER THE SECURITIES ACT AND
PARAGRAPH (13) OF CODE SECTION 10-5-9 OF THE GEORGIA SECURITIES ACT OF 1973.
THIS WARRANT AND THE SHARES OF COMMON STOCK ISSUABLE UPON THE EXERCISE HEREOF
MAY NOT BE OFFERED FOR SALE, SOLD OR TRANSFERRED UNTIL (I) A REGISTRATION
STATEMENT UNDER THE SECURITIES ACT OR SUCH APPLICABLE STATE SECURITIES LAWS
SHALL HAVE BECOME EFFECTIVE WITH REGARD THERETO, OR (II) THE COMPANY RECEIVES AN
OPINION OF COUNSEL IN A FORM ACCEPTABLE TO THE COMPANY STATING THAT REGISTRATION
UNDER THE SECURITIES ACT OR SUCH APPLICABLE STATE SECURITIES LAWS IS NOT
REQUIRED IN CONNECTION WITH SUCH PROPOSED OFFER, SALE OR TRANSFER.

                                    HIE, INC.

                     ---------------------------------------

                             STOCK PURCHASE WARRANT
                                  COMMON STOCK
                            Par Value $.01 Per Share

                     ---------------------------------------

         THIS STOCK PURCHASE WARRANT (the "Warrant") is issued this 24th day of
February, 2000, by HIE, INC., a Georgia corporation (the "Company"), to SILICON
VALLEY BANK ("SVB," which, together with any permitted assignee or transferee
hereunder, is hereinafter referred to collectively as "Holder" or "Holders").

         1. Issuance of Warrant. For good and valuable consideration, the
receipt and sufficiency of which are hereby acknowledged, the Company hereby
grants to Holder the right to purchase 61,539 shares of the Company's common
stock, $.01 par value per share (the "Common Stock"), at the purchase price per
share (the "Exercise Price") set forth herein. The shares of Common Stock
issuable upon exercise of this Warrant are hereinafter referred to as the
"Warrant Shares." The number of Warrant Shares and the Exercise Price are
subject to adjustment as provided in Section 9 below.

         2. Term. Subject to the terms and conditions set forth herein, this
Warrant shall be exercisable by Holder in whole or in part at any time and from
time to time from the date hereof until 5:00 p.m. Atlanta, Georgia time on
February 23, 2005 (the "Expiration Date") and shall be void thereafter.

<PAGE>   2

         3. Price. The Exercise Price per share for which the Warrant Shares may
be purchased pursuant to the terms of this Warrant shall be $4.875 per share, as
adjusted from time to time pursuant to Section 9 hereof.

         4. Exercise of Warrant.

            (a) Exercise. This Warrant may be exercised by the Holder hereof
(but only on the conditions hereinafter set forth) as to all or any increment or
increments of One Thousand (1,000) Warrant Shares by surrender of this Warrant
and the Notice of Exercise attached hereto as Exhibit A, duly completed and
executed on behalf of the Holder, at the office of the Company, 1850 Parkway
Place, 11th Floor, Marietta, Georgia 30067, or at such other address as the
Company shall designate in a written notice to the Holder hereof, together with
a check acceptable and payable to the Company in the amount of the Exercise
Price times the number of Warrant Shares being purchased pursuant to such
exercise.

            (b) Cashless Exercise. In lieu of exercising the Warrant by payment
of the Exercise Price in cash pursuant to Section 4(a) above, the Holder shall
have the right to require the Company to convert the Warrant, in whole or in
part and at any time or times (the "Conversion Right"), into Warrant Shares, by
surrender to the Company of this Warrant and the Notice of Exercise attached
hereto as Exhibit A, duly completed and executed by the Holder to evidence the
exercise of the Conversion Right. Upon exercise of the Conversion Right, the
Company shall deliver to the Holder (without payment by the Holder of any cash
in respect of the Exercise Price) a certificate(s) representing that number of
Warrant Shares which is equal to the quotient obtained by dividing (x) the value
of the number of Warrants being converted at the date the Conversion Right is
exercised (determined by subtracting (A) the aggregate Exercise Price for all
such Warrants immediately prior to the exercise of the Conversion Right from (B)
the aggregate Fair Market Value (determined on the basis of the Fair Market
Value per share of Common Stock multiplied by that number of Warrant Shares
purchasable upon exercise of such Warrants immediately prior to the exercise of
the Conversion Right)), by (y) the Fair Market Value per share of Common Stock
on the date of exercise of the Conversion Right. For purposes of this
calculation, the Fair Market Value per share of Common Stock shall be (i) if a
public market for the Company's Common Stock exists at the time of such
exercise, the average of the closing bid and asked prices of the Common Stock
quoted in the Over-The-Counter Market Summary or the last reported sales price
of the Common Stock or the closing price quoted on the Nasdaq National Market or
on any exchange on which the Common Stock is listed, whichever is applicable, as
published in The Wall Street Journal for the five (5) trading days prior to the
date of determination of Fair Market Value; or (ii) if there is no public market
for the Company's Common Stock, determined by the Company's Board of Directors
in good faith. Any references in this Warrant to the "exercise" of any Warrants,
and the use of the term "exercise" herein, shall be deemed to include (without
limitation) any exercise of the Conversion Right.

            (c) Delivery of Stock Certificates. Upon exercise of this Warrant as
aforesaid, the person entitled to receive the Warrant Shares issuable upon such
exercise shall be treated for

                                      -2-
<PAGE>   3

all purposes as the holder of record of such shares as of the close of business
on the date of exercise. As promptly as practicable on or after such date, and
in any event within ten (10) days thereafter, the Company shall execute and
deliver to the Holder of this Warrant a certificate or certificates for the
total number of whole Warrant Shares for which this Warrant is being exercised
(net of any Warrant Shares applied upon exercise of the Conversion Right), in
such names and denominations as are requested by such Holder. If this Warrant
shall be exercised with respect to less than all of the Warrant Shares, the
Company, at its expense, will issue to the Holder a new Warrant covering the
number of Warrant Shares with respect to which this Warrant shall not have been
exercised, which new Warrant shall be identical to this Warrant except for the
number of shares remaining subject to the Warrant. If, upon exercise of this
Warrant, the Holder would be entitled to acquire a fractional share of the
Company's Common Stock, such fractional share shall be disregarded and the
number of shares subject to this Warrant shall be rounded down to the next lower
number of shares and the Holder shall be entitled to receive from the Company a
cash payment equal to the product of the per share Exercise Price multiplied by
such fraction rounded to the nearest penny.

            (d) Payment of Taxes. The Company will pay all documentary stamp
taxes attributable to the initial issuance of Warrant Shares upon the exercise
of this Warrant, provided that such certificates for such Warrant Shares are
issued in the name of SVB. The Company shall not be required to pay any tax or
taxes which may be payable in respect of any other transfer involved in the
issue of any certificates for Warrant Shares and the Company shall not be
required to issue or deliver such certificates for Warrant Shares unless or
until the person or persons requesting the issuance thereof shall have paid to
the Company the amount of such tax or shall have established to the satisfaction
of the Company that such tax has been paid.

         5. Covenants and Conditions. The above provisions are subject to the
following:

            (a) The Holder of this Warrant and any transferee hereof or of
the Warrant Shares issuable upon exercise of this Warrant, by their acceptance
hereof or thereof, hereby (i) acknowledge that this Warrant has been, and any
Warrant Shares issuable upon exercise hereof will be, acquired for investment
purposes and not with a view to distribution or resale and (ii) understand and
agree that this Warrant and the Warrant Shares issuable upon the exercise
hereof, have not been registered under the Securities Act or any applicable
state securities laws ("Blue Sky Laws"), and may not be sold, pledged,
hypothecated or otherwise transferred without (A) an effective registration
statement for such Warrant under the Securities Act and such applicable Blue Sky
Laws, or (B) an opinion of counsel reasonably satisfactory to the Company that
registration is not required under the Securities Act or under any applicable
Blue Sky Laws. Transfer of the Warrant Shares issued upon the exercise of this
Warrant shall be restricted in the same manner and to the same extent as the
Warrant. Each Warrant and each certificate representing such Warrant Shares
shall bear substantially the following legend (with such changes therein as may
be appropriate to reflect whether such legend refers to a Warrant or Warrant
Shares):

            THIS WARRANT AND THE SHARES OF COMMON STOCK ISSUABLE UPON THE
            EXERCISE HEREOF HAVE NOT BEEN

                                      -3-
<PAGE>   4
            REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE
            "SECURITIES ACT") OR THE LAWS OF ANY STATE, AND THIS WARRANT HAS
            BEEN ISSUED OR SOLD IN RELIANCE UPON EXEMPTIONS FROM REGISTRATION
            UNDER THE SECURITIES ACT AND PARAGRAPH (13) OF CODE SECTION 10-5-9
            OF THE GEORGIA SECURITIES ACT OF 1973. THIS WARRANT AND THE SHARES
            OF COMMON STOCK ISSUABLE UPON THE EXERCISE HEREOF MAY NOT BE OFFERED
            FOR SALE, SOLD OR TRANSFERRED UNTIL (I) A REGISTRATION STATEMENT
            UNDER THE SECURITIES ACT OR SUCH APPLICABLE STATE SECURITIES LAWS
            SHALL HAVE BECOME EFFECTIVE WITH REGARD THERETO, OR (II) THE COMPANY
            RECEIVES AN OPINION OF COUNSEL IN A FORM ACCEPTABLE TO THE COMPANY
            STATING THAT REGISTRATION UNDER THE SECURITIES ACT OR SUCH
            APPLICABLE STATE SECURITIES LAWS IS NOT REQUIRED IN CONNECTION WITH
            SUCH PROPOSED OFFER, SALE OR TRANSFER.

            (b) The Holder and the Company agree to execute such documents and
instruments as counsel for the Company reasonably deems necessary to effect the
compliance of the issuance of the Warrant and any Warrant Shares with applicable
federal and state securities laws, including compliance with applicable
exemptions from the registration requirements of such laws.

            (c) The Company covenants and agrees that all Warrant Shares which
may be issued upon exercise of this Warrant will, upon issuance and payment
therefore, be legally and validly issued and outstanding, fully paid and
nonassessable. The Company shall at all times reserve and keep available for
issuance upon the exercise of this Warrant such number of authorized shares of
Common Stock and other securities as will be sufficient to permit the exercise
in full of this Warrant.

         6. Registration Rights. The Warrant Shares issuable upon exercise of
this Warrant are entitled to certain registration rights upon the terms and
conditions set forth in a Registration Rights Agreement, dated as of February
24, 2000 between the Company and SVB.

         7. Transfer. Subject to the restrictions set forth in Section 5 of this
Warrant, Holder may transfer or assign this Warrant; provided, that an opinion
of counsel shall not be required for an transfer of this Warrant or any Warrant
Shares by Holder to an affiliate of Holder. Upon a transfer in accordance with
this Section 7, the Company at its expense (excluding any applicable transfer
taxes) shall execute and deliver, in lieu of and in replacement of this Warrant,
Warrants identical in form to this Warrant and in such denominations as the
transferring Holder shall request; provided that, any such transferee, by
acceptance hereof, agrees to assume all of the obligations of Holder and be
bound by all of the terms and provisions of this Warrant.

                                      -4-
<PAGE>   5

         8.  Warrant Holder Not Shareholder. This Warrant does not confer upon
the Holder, as such, any right whatsoever as a shareholder of the Company.

         9.  Adjustment Upon Changes in Company Common Stock. The number of
shares of Common Stock subject to this Warrant and the Exercise Price per share
of such shares shall be adjusted by the Company proportionately to reflect
changes in the capitalization of the Company as a result of any
recapitalization, reclassification, stock dividend, stock split, combination of
shares, exchange of shares or any other change in the Company's capital
structure which affects holders of Common Stock generally. All adjustments
described herein shall be reflected on the Company's stock warrant ledger and
the Holder shall receive written notice thereof.

         10. Merger, Sale of Assets, etc. If at any time while this Warrant, or
any portion thereof, is outstanding and unexpired, there shall be (a) a
reorganization (other than a combination, reclassification, exchange or
subdivision of shares otherwise provided for in Section 9 hereof), (b) a merger
or consolidation of the Company with or into another corporation in which the
Company is not the surviving entity, or a reverse triangular merger in which the
Company is the surviving entity but the shares of the Company's capital stock
outstanding immediately prior to the merger are converted by virtue of the
merger into other property, whether in the form of securities, cash or
otherwise, or (c) a sale or transfer of the Company's properties and assets as,
or substantially as, an entirety to any other person, then, as a part of such
reorganization, merger, consolidation, sale or transfer, lawful provision shall
be made so that the holder of this Warrant shall thereafter be entitled to
receive upon exercise of this Warrant, until the Expiration Date the period
specified herein and upon payment of the Exercise Price then in effect (or
exercise of the Conversion Right), the number of shares of stock or other
securities or property of the successor corporation resulting from such
reorganization, merger, consolidation, sale or transfer that a holder of the
shares deliverable upon exercise of this Warrant would have been entitled to
receive in such reorganization, consolidation, merger, sale or transfer if this
Warrant had been exercised immediately before such reorganization, merger,
consolidation, sale or transfer, all subject to further adjustment for other
future events as provided in Section 9. The foregoing provision of this Section
10 shall similarly apply to successive reorganizations, consolidations, mergers,
sales and transfers and to the stock or securities of any other corporation that
are at the time receivable upon the exercise of this Warrant. If the per share
consideration payable to the holder hereof for shares in connection with any
such transaction is in a form other than cash or marketable securities, then the
value of such consideration shall be determined in good faith by the Company's
Board of Directors. In all events, appropriate adjustments (as determined in
good faith by the Company's Board of Directors) shall be made in the application
of the provisions of this Warrant with respect to the rights and interests of
the Holder after the transaction, to the end that the provisions of this Warrant
shall be applied after that event, as nearly as reasonably may be, in relation
to any shares or other property deliverable after that event upon exercise of
this Warrant.

         11. Certain Distributions. If the Company shall, at any time or from
time to time, fix a record date for the distribution to all holders of Common
Stock (including any such distribution made in connection with a consolidation
or merger in which the Company is the continuing corporation) of evidences of
indebtedness, assets or other property (other than regularly

                                      -5-
<PAGE>   6

scheduled cash dividends or cash distributions payable out of consolidated
earnings or earned surplus or dividends payable in capital stock) or
subscription rights, options or warrants, then the Exercise Price shall be
reduced to the price determined by multiplying the Exercise Price in effect
immediately prior to such record date by a fraction (which shall in no event be
less than zero), the numerator of which shall be the fair market value per share
of Common Stock on such record date, less the fair market value (as determined
in good faith by the Board of Directors of the Company) of the portion of the
assets, evidences of indebtedness, other property, subscription rights or
warrants so to be distributed applicable to one share of Common Stock and the
denominator of which shall be such fair market value per share of Common Stock.
Any such adjustment shall become effective immediately after the record date for
such distribution. Such adjustment shall be made successively whenever such a
record date is fixed. In the event that such distribution is not so made, the
Exercise Price shall be adjusted to the Exercise Price in effect immediately
prior to such record date (subject to any other applicable adjustment).

         12. Notice of Certain Events. In case:

             (a) the Company shall take a record of the holders of its Common
Stock for the purpose of entitling them to receive any dividend or other
distribution, or any right to subscribe for or purchase any shares of capital
stock of any class, or to receive any other rights; or

             (b) of any capital reorganization, any reclassification of shares
of capital stock of the Company (other than a subdivision or combination of
outstanding shares of Common Stock to which Section 9 applies), or any
consolidation or merger of the Company or the sale or transfer of all or
substantially all of the assets of the Company; or

             (c) of any voluntary dissolution, liquidation, or winding up of the
 Company;

then the Company shall mail (at least ten (10) days prior to the applicable date
referred to in subclause (x) or in subclause (y) below, as the case may be), to
the Holder at the address set forth in the Company's stock records, a notice
stating that (x) the date on which a record is to be taken for the purpose of
such dividend, distribution or rights or, if a record is not to be taken, the
date as of which the holders of Common Stock of record to be entitled to such
dividend, distribution or rights are to be determined, or (y) the date on which
such reclassification, capital reorganization, consolidation, merger, sale,
transfer, dissolution, liquidation or winding up is expected to become
effective, and, if applicable, the date as of which it is expected that holders
of Common Stock of record shall be entitled to exchange their shares of Common
Stock for securities or other property deliverable upon such reclassification,
capital reorganization, consolidation, merger, sale, transfer, dissolution,
liquidation or winding up.

                                      -6-
<PAGE>   7

         IN WITNESS WHEREOF, HIE, Inc. has caused this Warrant to be executed by
its duly authorized officer on the date first above written.

                                            HIE, INC.

                                            By:
                                               --------------------------------
                                               Name:    Joseph A. Blankenship
                                               Title:   Secretary

Accepted:

SILICON VALLEY BANK

By:
   --------------------------------
   Name:
   Title:

                                      -7-
<PAGE>   8

                                                                       EXHIBIT A

                               NOTICE OF EXERCISE

To:      HIE, INC.

         The undersigned, the holder of the foregoing Warrant, and pursuant to
the terms hereof, hereby elects to exercise rights represented by said Warrant
for, and to purchase thereunder, _________ shares of the Company's Common Stock
covered by said Warrant, and tenders herewith payment of the purchase price in
full for such shares by:

         _____   (a) cash in the amount of $__________, through the delivery of
                     a certified or official bank check; or

         _____   (b) exercising the Conversion Right provided under Section 4(b)
                     of the Warrant by the surrender of said Warrant.

         The undersigned hereby requests that certificates for such shares (or
any other securities or other property issuable upon such exercise) be issued in
the name of and delivered to the undersigned at the address set forth below.

                                        ---------------------------------------
                                        Name

Date:
     -----------------

                                        ---------------------------------------
                                        Signature

                                        Address:

                                        ---------------------------------------

                                        ---------------------------------------

                                        ---------------------------------------

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