Document:

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                                                                   Exhibit 10.01

                              EMPLOYMENT AGREEMENT

     THIS AGREEMENT is entered into effective the 4/th/ day of November, 2002,
between West Corporation ("Employer"), a Delaware corporation, and Paul Mendlik
("Employee").

                                    RECITALS

     A.   WHEREAS, Employer and Employee have agreed to certain terms and
conditions of employment between the parties; and

     B.   WHEREAS, the parties desire to enter into this Agreement to
memorialize the terms and conditions of the employment relationship and any
prior and existing employment agreement(s) between the parties.

     NOW THEREFORE, the parties agree as follows;

     1.   Employment. Employer agrees to employ Employee in his capacity as
Chief Financial Officer of Employer. Employer may also direct Employee to
perform such duties for other entities which now are, or in the future may be,
affiliated with Employer (the "Affiliates"), subject to the limitation that
Employee's total time commitment shall be consistent with that normally expected
of similarly situated executive level employees. Employee shall serve Employer
and the Affiliates faithfully, diligently and to the best of his ability.
Employee agrees during the term of this Agreement to devote his best efforts,
attention, energy and skill to the performance of his employment and/or
consulting duties and to furthering the interest of Employer and the Affiliates.

     2.   Term of Employment. Employee's employment under this Agreement shall
commence effective the 4/th/ day of November, 2002, and shall continue for a
period of two years unless terminated or renewed under the provisions of
Paragraph 6 below.

          (a)  Unless terminated pursuant to Paragraph 6(a), the term of
     employment shall be extended by one year at the end of each successive year
     so that at the beginning of each successive year the term of this Agreement
     will be two years.

     3.   Compensation. Employer shall pay Employee as set forth in Exhibit A
and provide a policy of life insurance if required by the terms of Exhibit B
attached hereto and incorporated herein as if fully set forth in this paragraph.
Employee may receive additional discretionary bonuses as determined by the Board
of Directors of Employer in its sole discretion provided nothing contained
herein shall be construed as a commitment by the corporation to declare or pay
any such bonuses.

     4.   Benefits. In addition to the compensation provided for in Paragraph 3
above, Employer will provide Employee with employment benefits commensurate to
those received by other executive level employees of Employer during the term of
this Agreement.

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     5.   Other Activities. Employee shall devote substantially all of his
working time and efforts during Employer's normal business hours to the business
and affairs of Employer and to the duties and responsibilities assigned to him
pursuant to this Agreement. Employee may devote a reasonable amount of his time
to civic, community or charitable activities. Employee in all events shall be
free to invest his assets in such manner as will not require any substantial
services by Employee in the conduct of the businesses or affairs of the entities
or in the management of the assets in which such investments are made.

     6.   Term and Termination. The termination of this Agreement shall be
governed by the following:

          (a)  The term of this Agreement shall be for the period set out in
     Paragraph 2 unless earlier terminated in one of the following ways:

               (1)  Death. This Agreement shall immediately terminate upon the
          death of Employee.

               (2)  For Cause. Employer, upon written notice to Employee, may
          terminate the employment of Employee at any time for "cause." For
          purposes of this paragraph, "cause" shall be deemed to exist if, and
          only if, the CEO and COO of Employer, in good faith, determine that
          Employee has engaged, during the performance of his duties hereunder,
          in significant objective acts or omissions constituting dishonesty,
          willful misconduct or gross negligence relating to the business of
          Employer.

               (3)  Without Cause. Employer, upon written notice to Employee,
          may terminate the employment of Employee at any time without cause.

               (4)  Resignation. Employee, upon written notice to Employer, may
          resign from the employment of Employer at any time.

          (b)  Accrued Compensation on Termination. In the event of termination
     of the Agreement, Employee shall be entitled to receive:

               (1)  salary earned prior to and including the date of
          termination;

               (2)  any bonus earned as of the end of the month immediately
          preceding the date of termination; and

               (3)  all benefits, if any, which have vested as of the date of
          termination.

     7.   Consulting.

          (a)  In the event of termination of employment pursuant to Paragraph
     6(a)(3) or 6(a)(4) above, Employer and Employee agree that Employee shall,
     for a minimum period of twenty-four (24) months from the date of
     termination, serve as a consultant to Employer.

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          (b)  In the event of termination pursuant to Paragraph 6(a)(2),
     Employer and Employee agree that Employer may, at its sole option, elect to
     retain the services of Employee as a consultant for a period of twenty-four
     (24) months from the date of termination and that Employee will serve as a
     consultant to Employer if Employer so elects. Employer shall make such
     election within ten (10) business days from the date of notice of
     termination.

          (c)  During any period of consulting, Employee shall be acting as an
     independent contractor. As part of the consulting services, Employee agrees
     to provide certain services to Employer, including, but not limited to, the
     following:

               (1)  oral and written information with reference to continuing
          programs and new programs which were developed or under development
          under the supervision of Employee;

               (2)  meeting with officers and managers of Employer to discuss
          and review programs and to make recommendations;

               (3)  analysis, opinion and information regarding the
          effectiveness and public acceptance of their programs.

          (d)  During the consulting period, Employee shall continue to receive,
     as compensation for his consulting, the annualized salary being paid at the
     time of termination. No bonus of any kind will be paid during any period of
     consulting.

          (e)  Employee hereby agrees that during any period of consulting, he
     will devote his full attention, energy and skill to the performance of his
     duties and to furthering the interest of Employer and the affiliates, which
     shall include, and Employee acknowledges, a fiduciary duty and obligation
     to Employer. Employee acknowledges that this prohibition includes, but is
     not necessarily limited to, a preclusion from any other employment or
     consulting by Employee during the consulting period except pursuant to
     Paragraph 7(f) hereafter.

          (f)  During the term of this Agreement, including any period of
     consulting, Employee shall not, singly, jointly, or as a member, employer
     or agent of any partnership, or as an officer, agent, employee, director,
     stockholder or investor of any other corporation or entity, or in any other
     capacity, engage in any business endeavors of any kind or nature
     whatsoever, other than those of Employer or its Affiliates without the
     express written consent of Employer; provided, however, that Employee may
     own stock in a publicly traded corporation. Employee agrees that Employer
     may in its sole discretion give or withhold its consent and understands
     that Employer's consent will not be unreasonably withheld if the following
     conditions are met:

               (1)  Employee's intended employment will not interfere in
          Employer's opinion with Employee's duties and obligations as a
          consultant, including the fiduciary duty assumed hereunder; and

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               (2)  Employee's intended employment or activity would not, in the
          opinion of Employer, place Employee in a situation where confidential
          information of Employer or its Affiliates known to Employee may
          benefit Employee's new employer; and

               (3)  Employee's new employment will not, in Employer's opinion,
          result, directly or indirectly, in competition with Employer or its
          Affiliates, then or in the future.

          (g)  Notwithstanding any provisions in this Agreement to the contrary,
     the provisions of Paragraph 7 shall survive the termination of this
     Agreement.

          (h)  Employer shall reimburse Employee for all reasonable expenses
     incurred by Employee in furtherance of his consulting duties pursuant to
     this Agreement provided the expenses are pre-approved by Employer.

          (i)  Benefits During Consulting Period. Employee and his dependents
     shall be entitled to continue their participation in all benefit plans in
     effect on the date of Employee's termination from employment during the
     period of consulting, under the same terms and conditions and at the same
     net cost to Employee as when employed by Employer unless Employee accepts
     new employment during the consulting term in accordance with Paragraph 7
     above, in which event all benefits will cease, at Employer's option, when
     the new employment is accepted by Employee.

     8.   Confidential Information. In the course of Employee's employment,
Employee will be provided with certain information, technical data and know-how
regarding the business of Employer and its Affiliates and their products, all of
which is confidential (hereinafter referred to as "Confidential Information").
Employee agrees to receive, hold and treat all Confidential Information received
from Employer and its Affiliates as confidential and secret and agrees to
protect the secrecy of said Confidential Information. Employee agrees that the
Confidential Information will be disclosed only to those persons who are
required to have such knowledge in connection with their work for Employer and
that such Confidential Information will not be disclosed to others without the
prior written consent of the Employer. The provisions hereof shall not be
applicable to: (a) information which at the time of disclosure to Employee is a
matter of public knowledge; or (b) information which, after disclosure to
Employee, becomes public knowledge other than through a breach of this
Agreement. Unless the Confidential Information shall be of the type herein
before set forth, Employee shall not use such Confidential Information for his
own benefit or for a third party's or parties' benefit at any time. Upon
termination of employment, Employee will return all books, records and other
materials provided to or acquired by Employee during the course of employment
which relate in any way to Employer or its business. The obligations imposed
upon Employee by this paragraph shall survive the expiration or termination of
this Agreement.

     9.   Covenant Not to Compete. Notwithstanding any other provision of this
Agreement to the contrary, Employee covenants and agrees that for the period of
one (1) year following termination of his employment with Employer for any
reason he will not:

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          (a)  directly or indirectly, for himself, or as agent of, or on behalf
     of, or in connection with, any person, firm, association or corporation,
     engage in any business competing directly for the customers, prospective
     customers or accounts of the Employer or any of its Affiliates with whom
     Employee had contact or about whom Employee learned during the course of
     his employment with Employer and during the one (1) year immediately
     preceding the end of his employment.

          (b)  induce or attempt to induce any person employed by Employer or
     any of its Affiliates, in any capacity, at the time of the termination of
     Employee's service with Employer, to leave his/her employment, agency
     directorship or office with Employer or the Affiliate.

          (c)  induce or attempt to induce any customer of Employer or any of
     its Affiliates to terminate or change in any way its business relationship
     with Employer or the Affiliate.

     Employee agrees the knowledge and information gained by him in the
performance of his duties would be valuable to those who are now, or might
become, competitors of the Employer or its Affiliates and that the business of
Employer and its Affiliates by its nature, covers at least the entire United
States of America and Canada. In the event these covenants not to compete are
held, in any respect, to be an unreasonable restriction upon the Employee, the
Court so holding may reduce the territory, or time, to which it pertains or
otherwise reasonably modify the covenant to the extent necessary to render this
covenant enforceable by said Court for the reasonable protection of Employer and
its Affiliates. The obligations imposed upon Employee by this paragraph are
severable from, and shall survive the expiration or termination of, this
Agreement.

     10.  Developments.

          (a)  Employee will make full and prompt disclosure to Employer of all
     inventions, improvements, discoveries, methods, developments, software and
     works of authorship, whether patentable or not, which are created, made,
     conceived, reduced to practice by Employee or under his direction or
     jointly with others during his employment by Employer, whether or not
     during normal working hours or on the premises of Employer which relate to
     the business of Employer as conducted from time to time (all of which are
     collectively referred to in this Agreement as "Developments").

          (b)  Employee agrees to assign, and does hereby assign, to Employer
     (or any person or entity designated by Employer) all of his right, title
     and interest in and to all Developments and all related patents, patent
     applications, copyrights and copyright applications.

          (c)  Employee agrees to cooperate fully with Employer, both during and
     after his employment with Employer, with respect to the procurement,
     maintenance and enforcement of copyrights and patents (both in the United
     States and foreign countries) relating to Developments. Employee shall sign
     all papers, including, without limitation,

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     copyright applications, patent applications, declarations, oaths, formal
     assignments, assignment or priority rights, and powers of attorney, which
     Employer may deem necessary or desirable in order to protect its rights and
     interest in any Developments.

     11.  Injunction and Other Relief. Both parties hereto recognize that the
services to be rendered under this Agreement by Employee are special, unique and
of extraordinary character, and that in the event of the breach of Employee of
the terms and conditions of this Agreement to be performed by him, or in the
event Employee performs services for any person, firm or corporation engaged in
the competing line of business with Employer as provided in Paragraph 9, or if
Employee shall breach the provisions of this Agreement with respect to
Confidential Information or consulting services, then Employer shall be
entitled, if it so elects, in addition to all other remedies available to it
under this Agreement or at law or in equity to affirmative injunctive relief.

     12.  Severability. In the event that any of the provisions of this
Agreement shall be held invalid or unenforceable by any court of competent
jurisdiction, such invalidity or unenforceability shall not affect the remainder
of this Agreement and same shall be construed as if such invalid or
unenforceable provisions had never been a part hereof. In the event any court
would invalidate or fail to enforce any provision of Paragraph 7 and or
Paragraph 9 of this Agreement, Employee shall return any sums paid to Employee
by Employer pursuant to the consulting provision in Paragraph 7 hereof.

     13.  Governing Law. This Agreement shall be governed by the laws of the
State of Nebraska.

     14.  Entire Agreement. This Agreement constitutes the entire agreement
between the parties respecting the employment of Employee by Employer and
supersedes all prior understandings, arrangements and agreements, whether oral
or written, including without limitation, any existing employment agreement, and
may not be amended except by a writing signed by the parties hereto.

     15.  Notice. Notices to Employer under this Agreement shall be in writing
and sent by registered mail, return receipt requested, at the following address:

          President and CEO
          West Corporation
          11808 Miracle Hills Drive
          Omaha, Nebraska 68154

     16.  Miscellaneous. Employee acknowledges that:

          (a)  He has consulted with or had an opportunity to consult with an
     attorney of Employee's choosing regarding this Agreement.

          (b)  He will receive substantial and adequate consideration for his
     obligations under this Agreement.

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          (c)  He believes the obligations, terms and conditions hereof are
     reasonable and necessary for the protectable interests of Employer and are
     enforceable.

          (d)  This Agreement contains restrictions on his post-employment
     activities.

     IN WITNESS WHEREOF, Employer has, by its appropriate officers, executed
this Agreement and Employee has executed this Agreement as of the day and year
first above written.

                                   WEST CORPORATION,
                                   Employer

                                   By: /s/ Thomas B. Barker
                                      ----------------------------------------
                                   Its: President and Chief Executive Officer
                                       ---------------------------------------

                                   /s/ Paul Mendlik
                                   -------------------------------------------
                                   Paul Mendlik, Employee

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                         [LOGO OF WEST CORPORATION](SM)

To:    Paul Mendlik
From:  Tom Barker
Date:  September 12, 2002

Re:    2002 Compensation Plan - Exhibit A

The 2002 compensation plan for your employment as Chief Financial Officer for
West Corporation is as follows:

1.   Your base salary will be $250,000.00. Should your employment terminate
     before the end of the year, you will be compensated for your services
     through the date of your actual termination per your Employment Agreement.
     In the event of such termination, the provisions of Paragraph 7 of the
     Employment Agreement regarding consulting immediately take effect, and
     remain in effect for a twenty-four (24) month period of time from the date
     of termination pursuant to the Employment Agreement. This will be reviewed
     on an annual basis and revised, if necessary in accordance with the
     consumer price index.

2.   You will receive a guaranteed bonus of $62,500 per quarter for the first
     two years of your employment. This will be compared to a quarterly
     performance bonus calculated by multiplying the year-to-date growth and
     profits for each quarter by a profit growth participation factor. If the
     quarterly performance bonus calculation results in an amount greater than
     your guaranteed bonus you will be paid the performance bonus for that
     quarter. Your rate factors for the quarterly performance bonus plan for
     2003 will be provided to you in December of this year. The quarterly
     bonuses shall be pro-rated for the period of November 1, 2002 through
     December 31, 2002.

     Please note that a negative year-to-date profit calculations at the end of
     any given quarter will result in "loss carry forward" to be applied to the
     next quarterly year-to-date calculation. All bonuses will be paid within
     thirty (30) days of the end of the quarter.

3.   For the purposes of this Exhibit A, profit shall be defined as pre-tax
     profit growth of the Company on a consolidated basis.

4.   Upon acceptance of employment as Chief Financial Officer of West
     Corporation, you will receive an initial grant of 80,000 shares of
     restricted West stock. These

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Exhibit A - P. Mendlik
September 12, 2002
Page Two

     shares will vest in five equal installments at 20% each year pursuant to
     the terms and conditions of a Restricted Stock Agreement.

5.   You will participate in the West Employee Stock Option program effective
     January, 2003. The Compensation Committee has approved an award of 200,000
     shares to be granted over the eight quarters beginning the first quarter of
     2003.

6.   All pre-tax, pre-corporate allocation profit and net income objectives are
     based upon West Corporation operations and will not include profit and
     income derived from mergers, acquisitions, joint ventures or other
     non-operating income unless specifically and individually included upon
     completion of the transaction.

7.   The benefit plans, as referenced in Section 7(i), shall include insurance
     plans based upon eligibility pursuant to the plans. If the insurance plans
     do not provide for continued participation, the continuation of benefits
     shall be pursuant to COBRA and all such benefits will continue to be paid
     by Employer. In the event Employee's benefits continue pursuant to COBRA
     and Employee accepts new employment during the consulting term, Employee
     may continue benefits thereafter to the extent allowed under COBRA. In no
     event shall benefits plans include the 401k Plan or the 1996 Stock
     Incentive Plan. In addition, Employer will pay for disability insurance
     through its group plan or supplemental coverage to replace $150,000 of
     income annually until termination of this Employment Agreement or the
     vesting of all Stock acquired by Employee pursuant to the five Executive
     Restricted Stock Agreements of the same date. In the event of disability,
     disability payments will continue through at least September of 2007.

8.   At the discretion of management, you may receive an additional bonus based
     on the Companies' and your individual performance.

9.   In the event of any conflict in terms between this Exhibit and any other
     document, the more specific terms of this Exhibit shall govern.

                                        /s/ Paul Mendlik
                                        -----------------------------
                                        Employee - Paul Mendlik

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                                   EXHIBIT "B"

                     TO EMPLOYMENT AGREEMENT OF PAUL MENDLIK

     Within a reasonable time after the execution of the Employment Agreement
and January 1/st/ of each year thereafter until the earlier of the termination
of the Employee's employment under the Employment Agreement (or the fifth
anniversary of the Executive Restricted Stock Agreement (the "Stock Agreement")
in each case, without regard to any consulting services provided by Employee
after his termination and without regard to Section 7(i) of the Employment
Agreement, which Company and Employee have entered into contemporaneously with
the Employment Agreement, the Company shall determine the "Market Price" of all
the "Shares" of the Company's common stock to which the Employee has a right.
"Shares" for purposes of this paragraph shall mean the sum of shares of (a) the
Stock granted and vested pursuant to the terms of the Stock Agreement, and (b)
the common stock that the Employee has a right to or has acquired pursuant to
the Non-Qualified Stock Option Agreement under the Restated West Corporation
1996 Stock Incentive Plan (the "Plan"). "Market Price" for purposes of this
paragraph shall be determined by multiplying the number of Shares, by the
closing price of the Company's common stock on the day before such valuation
date without adjustment for the restrictions contained in the Stock Agreement or
the Plan. If, on any valuation date, the Market Price of Employee's Shares is
less than the "Agreed Value," Company shall, as soon as reasonably possible,
purchase a term life insurance policy insuring the life of Employee which
provides a death benefit equal to the difference between the Market Price of the
Shares and Agreed Value. "Agreed Value" for purposes of this paragraph shall be
Two Million Dollars less the amount of any gross proceeds that Employee has
received from the sale of the Shares. Employee shall have the sole right to
designate the beneficiary or beneficiaries under such policy. Company shall keep
the policy in effect until the Market Price determination contemplated by this
paragraph is made on the next valuation date, at which time the death benefit of
the policy will be adjusted, if necessary, or the policy cancelled in accordance
with this paragraph. The insurance policy shall be purchased from an insurance
company selected by the Company and the Employee shall cooperate in applying for
such policy, including submitting to any medical examine(s) required by the
insurance company, subject to the reasonable approval of Employee. On the fifth
anniversary of the Stock Agreement, any policy, if any, then in effect will be
cancelled. Employee represents and warrants that he is insurable as that term is
commonly understood in the term life insurance industry in Omaha, Nebraska. The
termination of this Agreement pursuant to Section 6(a)(1) shall not affect the
rights of any beneficiary under the insurance policy. In the event of any
conflict in terms between this Exhibit and any other document, the more specific
terms of this Exhibit shall govern.<PAGE>

                                                                   Exhibit 10.02

                      EXECUTIVE RESTRICTED STOCK AGREEMENT

         THIS EXECUTIVE RESTRICTED STOCK AGREEMENT (this "Agreement") is entered
into as of this 12/th/ day of September, 2002, by and between WEST CORPORATION,
a Delaware corporation (the "Company"), and Paul M. Mendlik (the "Grantee").

         WHEREAS, concurrently herewith, the Grantee and the Company have
entered into that certain Employment Agreement, dated September 12, 2002 (the
"Employment Agreement"), wherein the Grantee will be employed by the Company as
its Chief Financial Officer effective as of November 4, 2002 or such earlier
date as Grantee commences employment with the Company (the "Effective Date");
and

         WHEREAS, to that end, in order to further compensate and induce the
Grantee regarding such employment, the Company desires and has elected to grant
to the Grantee an award of restricted common stock of the Company.

         NOW, THEREFORE, in consideration of the mutual promises and agreements
made herein and such other good and valuable consideration, the receipt and
legal sufficiency of which are acknowledged, the parties do hereby agree as
follows:

         1.  Grant of Restricted Stock. On the Effective Date, the Company will
grant to Grantee Sixteen Thousand (16,000) shares of the Company's common stock,
par value $0.01 per share (the "Stock"), subject to the terms, conditions and
restrictions set forth herein or in the Employment Agreement (the "Grant").

         2.  Consideration. The Stock is being granted to the Grantee in
consideration of his agreement to become employed by the Company and his
continued performance of services during the vesting period applicable to the
Stock, as set forth in Section 3. The Grantee shall not be required to pay to
the Company any monies, funds or other type of consideration for the Stock that
Grantee acquires pursuant to this Grant.

         3.  Restrictions on the Stock. Any Stock acquired by Grantee will be
subject to the following restrictions:

             (a)  No Transfer. The Stock may not be sold, assigned, transferred,
         pledged, hypothecated or otherwise disposed of, alienated or encumbered
         ("Transferred") until the restrictions set forth in Section 3(b) are
         removed or expire as provided in Section 3(c), and any additional
         requirements or restrictions contained in this Grant have been
         satisfied, terminated or expressly waived by the Company in writing.
         The Company shall not be required to transfer on its books any of the
         shares of Stock that shall have been sold or transferred in violation
         of any of the provisions set forth in this Agreement; or to treat as
         owner of those shares Stock or to pay dividends to any transferee to
         whom any of those shares of Stock shall have been so sold or
         transferred. The Stock may bear appropriate legends to reflect the
         transfer restrictions of this Agreement and any applicable securities
         laws.

             (b)  Restrictions. In the event that the Grantee's service as an
         employee of the Company is terminated by reason of death or disability,
         by the Company for "cause" as defined in Paragraph 6(a)(2) of the
         Employment Agreement, or if the Grantee resigns

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         from employment as provided in Paragraph 6(a)(4) of the Employment
         Agreement, then the Company shall acquire and the Grantee shall sell,
         transfer and assign, for no additional consideration or monies, all
         shares of Stock acquired or issued hereunder that are, at the date of
         such termination or resignation, still subject to the vesting
         restrictions imposed under this Section 3, and the Grantee shall have
         no rights to such shares of Stock thereafter. Any consulting services
         provided by the Grantee after termination of or resignation from
         employment under Paragraph 7 of the Employment Agreement shall not be
         considered services as an employee for purposes of this Agreement.

            (c) Vesting and Removal of Restrictions. The restrictions imposed
         under the foregoing provisions of this Section 3 will lapse, expire and
         be removed, and the shares of Stock acquired by Grantee under this
         Agreement and the Grant will vest on January 1, 2003.

            In addition, upon a termination of Executive's employment by the
         Company without "cause," all outstanding shares of Stock acquired by
         Grantee under this Agreement will vest.

         4. Voting and Other Rights. Notwithstanding anything to the contrary in
the foregoing, during the period prior to the lapse and removal of the
restrictions set forth in Section 3, except as otherwise provided herein,
Grantee will have all of the rights of a stockholder with respect to all of the
Stock Grantee acquired hereunder, including without limitation the right to vote
such Stock and the right to receive all dividends or other distributions with
respect to such Stock. In connection with the payment of any dividends,
distributions or any other type of payment to the Grantee, the Company shall be
entitled to deduct any taxes or other amounts required by any governmental
authority to be withheld and paid over to such authority for Grantee's account.

         5. Expiration of Restrictions. As soon as practicable after the lapse
and removal of the restrictions applicable to all or any portion of the Stock as
provided in Section 3, the Company will release the certificate(s) representing
such Stock to Grantee, provided that (a) Grantee has satisfied applicable tax
withholding requirements, as provided in Section 9, and (b) Grantee has, if
requested by the Company, made appropriate representations in a form
satisfactory to the Company that such Stock will not be sold other than: (i)
pursuant to an effective registration statement under the Securities Act of 1933
(the "Act"), as amended, or an applicable exemption from the registration
requirements of the Act; (ii) in compliance with all applicable federal and
state securities laws and regulations; and (iii) in compliance with all terms
and conditions of the Company's trading policies. The Company may require the
Grantee to execute and deliver to the Company a stock power in blank with
respect to the unvested Stock and may, in its sole discretion, determine to
retain possession of the certificates for unvested Shares. The Company shall
have the right, in its sole discretion, to exercise such stock power in the
event that the Company becomes entitled to shares of Stock pursuant to the terms
and conditions of this Agreement.

         6. Trading Policies. The Company has implemented policies relating to
the trading of the Company's common stock and related securities. By accepting
this Grant and the Stock,

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Grantee hereby acknowledges receipt of the then current policies and agrees to
abide by the policies as may be modified from time to time by the Company in its
sole discretion.

         7.   Investment Representations, The Grantee represents, warrants, and
covenants to the Company as follows:

              (a)   Investment. The Grantee is acquiring the Stock for his own
         account for investment only, and not with a view to, or for sale in
         connection with, any distribution of the Stock in violation of the Act,
         or any rule or regulation under the Act.

              (b)   Company Information. The Grantee has had an opportunity he
         deems adequate to obtain from representatives of the Company the
         information necessary to permit him to evaluate the merits and risks of
         his investment in the Company.

              (c)   Business Experience. The Grantee has sufficient experience
         in business, financial, and investment matters to be able to evaluate
         the risks involved in the purchase of the Stock and to make an
         informed investment decision with respect to that purchase.

              (d)   Risk of Loss. He can afford a complete loss of the value of
         the Stock and is able to bear the economic risk of holding the Stock
         for an indefinite period.

         8.   Section 83(b) Election. Grantee will be entitled to make an
election pursuant to Section 83(b) of the Internal Revenue Code, or comparable
provisions of any state tax law, to include in Grantee's gross income the fair
market value (as of the date of acquisition) of the Stock Grantee acquire
hereunder only if, prior to making any such election, Grantee notifies the
Company of Grantee's intention to make such election, by delivering to the
Company a copy of the fully-executed Section 83(b) Election in the Form attached
hereto as Exhibit "A."

         9.   Withholding. Grantee shall be required to pay to the Company an
amount sufficient to satisfy any taxes or other amounts required by any
governmental authority to be withheld or paid over to such authority for
Grantee's account with respect to the Stock, or otherwise makes arrangements
satisfactory to the Company for the payment of such amounts. Grantee may pay any
such amounts by directing the Company to withhold a number of shares of Stock
with an aggregate fair market value on the date of such withholding equal to the
amount required to be withheld.

         10.  Changes in Capital Structure; Change in Control. The provisions of
Sections 15 (Changes in Capital Structure) and 16 (Change in Control) of the
Company's 1996 Stock Incentive Plan (the "Plan") are incorporated by reference
herein, and the Grant shall be treated as an award of Restricted Stock under the
Plan for purposes of such Sections; provided, however, that all shares of Stock
shall vest upon the Company's consummation of a going private transaction
whether or not such transaction constitutes a "Change in Control" as such term
is defined in the Plan.

         11.  No Right to Continue Employment. The terms and conditions of the
Grantee's employment by the Company shall be governed by the Employment
Agreement and this Grant

                                        3

<PAGE>

does not confer upon Grantee any right to continue as an employee of the Company
or an affiliated entity, nor does it limit in any way the right of the Company
or an affiliated entity to terminate Grantee's services to the Company or the
affiliated entity at any time, with or without cause.

         12.  No Assignment. The Grantee may not assign this Agreement, the
Grant or any rights granted herein.

         13.  Governing Law. This Agreement and the Grant shall be governed by
and construed in accordance with the laws of the State of Delaware.

         14.  Binding Effect. This Agreement shall be binding upon the heirs,
executors, administrators and successors of the parties hereto.

         15.  Notice. Every notice or other communication relating to this
Agreement shall be in writing, and shall be mailed or delivered to the party for
whom it is intended as such address as may from time to time be designated by it
in a notice mailed or delivered to the other party as herein provided, provided
that, unless and until some other address be so designated, all notices or
communications by the Grantee to the Company shall be mailed or delivered to the
Company at its principal executive office, and all notices or communications by
the Company to the Grantee may be given to the Grantee personally or may be
mailed to the Grantee at Grantee's address as recorded in the records of the
Company.

         16.  Entire Agreement, Counterparts and Conflicts. Except for the terms
and conditions of the Employment Agreement, this Agreement constitutes the
entire agreement between the parties respecting the Grant of the Stock to the
Grantee and supercedes all prior understandings, arrangements and agreements,
whether oral or written, and may not be amended except by a writing signed by
the parties hereto. This Agreement may be signed in one or more counterparts,
all of which shall be considered one and the same agreement. In the event of any
conflict between the terms and conditions of this Agreement and the Employment
Agreement as they relate to the Grant or the Stock, the terms of this Agreement
shall control.

         17.  Severability. In the event that any of the provisions, or portions
thereof, of this Agreement are held to be unenforceable or invalid by any court
of competent jurisdiction, the validity and enforceability of the remaining
provisions, or portions thereof, will not be affected, and such unenforceable
provisions shall be automatically replaced by a provision as similar in terms as
may be valid and enforceable.

         18.  Further Assurances. Each party to this Agreement agrees to perform
all further acts and to execute and deliver all further documents as may be
reasonably necessary to carry out the intent of this Agreement.

                                        4

<PAGE>

         19.  Construction. Whenever used in this Agreement, the singular number
will include the plural, and the plural number will include the singular, and
the masculine or neuter gender shall include the masculine, feminine, or neuter
gender. The headings of the Sections of this Agreement have been inserted for
purposes of convenience and shall not be used for interpretive purposes.

         20.  Specific Performance. Each of the parties hereto acknowledges and
agrees that in the event of any breach of this Agreement, the non-breaching
party would be irreparably harmed and could not be made whole by monetary
damages. Each of the parties hereto accordingly agrees to waive the defense in
any action for injunction or specific performance that a remedy at law would be
adequate and that the parties hereto, in addition to any other remedy to which
they may be entitled at law or in equity, shall be entitled to an injunction or
to compel specific performance of this Agreement.

         IN WITNESS WHEREOF, the parties hereto have executed this Agreement as
of the day and year first above written.

West Corporation                               Grantee

By:   /s/ Thomas B. Barker                     /s/ Paul Mendlik
      -------------------------------------    -----------------------------
      (Signature)                              (Signature)

      Thomas B. Barker
      President and Chief Executive Officer    Paul Mendlik
      -------------------------------------    -----------------------------
      (Printed Name and Title)                 (Printed Name)

                                 SPOUSAL CONSENT

         The spouse of the Grantee is aware of, understands, and consents to the
provisions of the foregoing Agreement and its binding effect upon any community
property interest or marital settlement awards she may now or hereafter own or
receive, and agrees that the termination of the marital relationship with the
Grantee for any reason shall not have the effect of removing any shares of Stock
subject to this Agreement from the coverage thereof and such spouse's awareness,
understanding, consent, and agreement is evidenced by her signature below.

                                         Grantee's Spouse

                                         /s/ Patty Mendlik
                                         -----------------------------
                                         (Spouse's Signature)

                                         Patty Mendlik
                                         -----------------------------
                                         (Spouse's Printed Name)

                                       5

<PAGE>

                      EXECUTIVE RESTRICTED STOCK AGREEMENT

     THIS EXECUTIVE RESTRICTED STOCK AGREEMENT (this "Agreement") is entered
into as of this 12/th/ day of September, 2002, by and between West Corporation,
a Delaware corporation (the "Company"), and Paul M. Mendlik (the "Grantee").

     WHEREAS, concurrently herewith, the Grantee and the Company have entered
into that certain Employment Agreement, dated September 12, 2002 (the
"Employment Agreement"), wherein the Grantee will be employed by the Company as
its Chief Financial Officer effective as of November 4, 2002 or such earlier
date as Grantee commences employment with the Company (the "Effective Date");
and

     WHEREAS, to that end, in order to further compensate and induce the Grantee
regarding such employment, the Company desires and has elected to grant to the
Grantee an award of restricted common stock of the Company.

     NOW, THEREFORE, in consideration of the mutual promises and agreements made
herein and such other good and valuable consideration, the receipt and legal
sufficiency of which are acknowledged, the parties do hereby agree as follows:

     1.  Grant of Restricted Stock. On the Effective Date, the Company will
grant to Grantee Sixteen Thousand (16,000) shares of the Company's common stock,
par value $0.01 per share (the "Stock"), subject to the terms, conditions and
restrictions set forth herein or in the Employment Agreement (the "Grant").

     2.  Consideration. The Stock is being granted to the Grantee in
consideration of his agreement to become employed by the Company and his
continued performance of services during the vesting period applicable to the
Stock, as set forth in Section 3. The Grantee shall not be required to pay to
the Company any monies, funds or other type of consideration for the Stock that
Grantee acquires pursuant to this Grant.

     3.  Restrictions on the Stock. Any Stock acquired by Grantee will be
subject to the following restrictions:

         (a) No Transfer. The Stock may not be sold, assigned, transferred,
     pledged, hypothecated or otherwise disposed of, alienated or encumbered
     ("Transferred") until the restrictions set forth in Section 3(b) are
     removed or expire as provided in Section 3(c), and any additional
     requirements or restrictions contained in this Grant have been satisfied,
     terminated or expressly waived by the Company in writing. The Company shall
     not be required to transfer on its books any of the shares of Stock that
     shall have been sold or transferred in violation of any of the provisions
     set forth in this Agreement; or to treat as owner of those shares Stock or
     to pay dividends to any transferee to whom any of those shares of Stock
     shall have been so sold or transferred. The Stock may bear appropriate
     legends to reflect the transfer restrictions of this Agreement and any
     applicable securities laws.

         (b) Restrictions. In the event that the Grantee's service as an
     employee of the Company is terminated by reason of death or disability, by
     the Company for "cause" as defined in Paragraph 6(a)(2) of the Employment
     Agreement, or if the Grantee resigns

                                       1

<PAGE>

     from employment as provided in Paragraph 6(a)(4) of the Employment
     Agreement, then the Company shall acquire and the Grantee shall sell,
     transfer and assign, for no additional consideration or monies, all shares
     of Stock acquired or issued hereunder that are, at the date of such
     termination or resignation, still subject to the vesting restrictions
     imposed under this Section 3, and the Grantee shall have no rights to such
     shares of Stock thereafter. Any consulting services provided by the Grantee
     after termination of or resignation from employment under Paragraph 7 of
     the Employment Agreement shall not be considered services as an employee
     for purposes of this Agreement.

          (c)  Vesting and Removal of Restrictions. The restrictions imposed
     under the foregoing provisions of this Section 3 will lapse, expire and be
     removed, and the shares of Stock acquired by Grantee under this Agreement
     and the Grant will vest on the second anniversary of the Effective Date.

          In addition, upon a termination of Executive's employment by the
     Company without "cause," all outstanding shares of Stock acquired by
     Grantee under this Agreement will vest.

     4.   Voting and Other Rights. Notwithstanding anything to the contrary in
the foregoing, during the period prior to the lapse and removal of the
restrictions set forth in Section 3, except as otherwise provided herein,
Grantee will have all of the rights of a stockholder with respect to all of the
Stock Grantee acquired hereunder, including without limitation the right to vote
such Stock and the right to receive all dividends or other distributions with
respect to such Stock. In connection with the payment of any dividends,
distributions or any other type of payment to the Grantee, the Company shall be
entitled to deduct any taxes or other amounts required by any governmental
authority to be withheld and paid over to such authority for Grantee's account.

     5.   Expiration of Restrictions. As soon as practicable after the lapse and
removal of the restrictions applicable to all or any portion of the Stock as
provided in Section 3, the Company will release the certificate(s) representing
such Stock to Grantee, provided that (a) Grantee has satisfied applicable tax
withholding requirements, as provided in Section 9, and (b) Grantee has, if
requested by the Company, made appropriate representations in a form
satisfactory to the Company that such Stock will not be sold other than: (i)
pursuant to an effective registration statement under the Securities Act of 1933
(the "Act"), as amended, or an applicable exemption from the registration
requirements of the Act; (ii) in compliance with all applicable federal and
state securities laws and regulations; and (iii) in compliance with all terms
and conditions of the Company's trading policies. The Company may require the
Grantee to execute and deliver to the Company a stock power in blank with
respect to the unvested Stock and may, in its sole discretion, determine to
retain possession of the certificates for unvested Shares. The Company shall
have the right, in its sole discretion, to exercise such stock power in the
event that the Company becomes entitled to shares of Stock pursuant to the terms
and conditions of this Agreement.

     6.   Trading Policies. The Company has implemented policies relating to the
trading of the Company's common stock and related securities. By accepting this
Grant and the Stock,

                                       2

<PAGE>

Grantee hereby acknowledges receipt of the then current policies and agrees to
abide by the policies as may be modified from time to time by the Company in its
sole discretion.

     7.   Investment Representations, The Grantee represents, warrants, and
covenants to the Company as follows:

          (a)  Investment. The Grantee is acquiring the Stock for his own
     account for investment only, and not with a view to, or for sale in
     connection with, any distribution of the Stock in violation of the Act, or
     any rule or regulation under the Act.

          (b)  Company Information. The Grantee has had an opportunity he deems
     adequate to obtain from representatives of the Company the information
     necessary to permit him to evaluate the merits and risks of his investment
     in the Company.

          (c)  Business Experience. The Grantee has sufficient experience in
     business, financial, and investment matters to be able to evaluate the
     risks involved in the purchase of the Stock and to make an informed
     investment decision with respect to that purchase.

          (d)  Risk of Loss. He can afford a complete loss of the value of the
     Stock and is able to bear the economic risk of holding the Stock for an
     indefinite period.

     8.   Section 83(b) Election. Grantee will be entitled to make an election
pursuant to Section 83(b) of the Internal Revenue Code, or comparable provisions
of any state tax law, to include in Grantee's gross income the fair market value
(as of the date of acquisition) of the Stock Grantee acquire hereunder only if,
prior to making any such election, Grantee notifies the Company of Grantee's
intention to make such election, by delivering to the Company a copy of the
fully-executed Section 83(b) Election in the Form attached hereto as Exhibit
"A."

     9.   Withholding. Grantee shall be required to pay to the Company an amount
sufficient to satisfy any taxes or other amounts required by any governmental
authority to be withheld or paid over to such authority for Grantee's account
with respect to the Stock, or otherwise makes arrangements satisfactory to the
Company for the payment of such amounts. Grantee may pay any such amounts by
directing the Company to withhold a number of shares of Stock with an aggregate
fair market value on the date of such withholding equal to the amount required
to be withheld.

     10.  Changes in Capital Structure; Change in Control. The provisions of
Sections 15 (Changes in Capital Structure) and 16 (Change in Control) of the
Company's 1996 Stock Incentive Plan (the "Plan") are incorporated by reference
herein, and the Grant shall be treated as an award of Restricted Stock under the
Plan for purposes of such Sections; provided, however, that all shares of Stock
shall vest upon the Company's consummation of a going private transaction
whether or not such transaction constitutes a "Change in Control" as such term
is defined in the Plan.

     11.  No Right to Continue Employment. The terms and conditions of the
Grantee's employment by the Company shall be governed by the Employment
Agreement and this Grant

                                       3

<PAGE>

does not confer upon Grantee any right to continue as an employee of the Company
or an affiliated entity, nor does it limit in any way the right of the Company
or an affiliated entity to terminate Grantee's services to the Company or the
affiliated entity at any time, with or without cause.

     12.  No Assignment. The Grantee may not assign this Agreement, the Grant or
any rights granted herein.

     13.  Governing Law. This Agreement and the Grant shall be governed by and
construed in accordance with the laws of the State of Delaware.

     14.  Binding Effect. This Agreement shall be binding upon the heirs,
executors, administrators and successors of the parties hereto.

     15.  Notice. Every notice or other communication relating to this Agreement
shall be in writing, and shall be mailed or delivered to the party for whom it
is intended as such address as may from time to time be designated by it in a
notice mailed or delivered to the other party as herein provided, provided that,
unless and until some other address be so designated, all notices or
communications by the Grantee to the Company shall be mailed or delivered to the
Company at its principal executive office, and all notices or communications by
the Company to the Grantee may be given to the Grantee personally or may be
mailed to the Grantee at Grantee's address as recorded in the records of the
Company.

     16.  Entire Agreement, Counterparts and Conflicts. Except for the terms and
conditions of the Employment Agreement, this Agreement constitutes the entire
agreement between the parties respecting the Grant of the Stock to the Grantee
and supercedes all prior understandings, arrangements and agreements, whether
oral or written, and may not be amended except by a writing signed by the
parties hereto. This Agreement may be signed in one or more counterparts, all of
which shall be considered one and the same agreement. In the event of any
conflict between the terms and conditions of this Agreement and the Employment
Agreement as they relate to the Grant or the Stock, the terms of this Agreement
shall control.

     17.  Severability. In the event that any of the provisions, or portions
thereof, of this Agreement are held to be unenforceable or invalid by any court
of competent jurisdiction, the validity and enforceability of the remaining
provisions, or portions thereof, will not be affected, and such unenforceable
provisions shall be automatically replaced by a provision as similar in terms as
may be valid and enforceable.

     18.  Further Assurances. Each party to this Agreement agrees to perform all
further acts and to execute and deliver all further documents as may be
reasonably necessary to carry out the intent of this Agreement.

                                       4

<PAGE>

     19.  Construction. Whenever used in this Agreement, the singular number
will include the plural, and the plural number will include the singular, and
the masculine or neuter gender shall include the masculine, feminine, or neuter
gender. The headings of the Sections of this Agreement have been inserted for
purposes of convenience and shall not be used for interpretive purposes.

     20.  Specific Performance. Each of the parties hereto acknowledges and
agrees that in the event of any breach of this Agreement, the non-breaching
party would be irreparably harmed and could not be made whole by monetary
damages. Each of the parties hereto accordingly agrees to waive the defense in
any action for injunction or specific performance that a remedy at law would be
adequate and that the parties hereto, in addition to any other remedy to which
they may be entitled at law or in equity, shall be entitled to an injunction or
to compel specific performance of this Agreement.

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the day and year first above written.

West Corporation                                Grantee

By:  /s/ Thomas B. Barker                       /s/ Paul Mendlik
     -------------------------------------      ----------------------
     (Signature)                                (Signature)

     Thomas B. Barker President and CEO         Paul Mendlik
     -------------------------------------      ----------------------
     (Printed Name and Title)                   (Printed Name)

                                 SPOUSAL CONSENT

     The spouse of the Grantee is aware of, understands, and consents to the
provisions of the foregoing Agreement and its binding effect upon any community
property interest or marital settlement awards she may now or hereafter own or
receive, and agrees that the termination of the marital relationship with the
Grantee for any reason shall not have the effect of removing any shares of Stock
subject to this Agreement from the coverage thereof and such spouse's awareness,
understanding, consent, and agreement is evidenced by her signature below.

                                             Grantee's Spouse

                                             /s/ Patty Mendlik
                                             -----------------------------
                                             (Spouse's Signature)

                                             Patty Mendlik
                                             -----------------------------
                                             (Spouse's Printed Name)

                                       5

<PAGE>

                      EXECUTIVE RESTRICTED STOCK AGREEMENT

     THIS EXECUTIVE RESTRICTED STOCK AGREEMENT (this "Agreement") is entered
into as of this 12/th/ day of September, 2002, by and between West Corporation,
a Delaware corporation (the "Company"), and Paul M. Mendlik (the "Grantee").

     WHEREAS, concurrently herewith, the Grantee and the Company have entered
into that certain Employment Agreement, dated September 12, 2002 (the
"Employment Agreement"), wherein the Grantee will be employed by the Company as
its Chief Financial Officer effective as of November 4, 2002 or such earlier
date as Grantee commences employment with the Company (the "Effective Date");
and

     WHEREAS, to that end, in order to further compensate and induce the Grantee
regarding such employment, the Company desires and has elected to grant to the
Grantee an award of restricted common stock of the Company.

     NOW, THEREFORE, in consideration of the mutual promises and agreements made
herein and such other good and valuable consideration, the receipt and legal
sufficiency of which are acknowledged, the parties do hereby agree as follows:

     1.   Grant of Restricted Stock. On the Effective Date, the Company will
grant to Grantee Sixteen Thousand (16,000) shares of the Company's common stock,
par value $0.01 per share (the "Stock"), subject to the terms, conditions and
restrictions set forth herein or in the Employment Agreement (the "Grant").

     2.   Consideration. The Stock is being granted to the Grantee in
consideration of his agreement to become employed by the Company and his
continued performance of services during the vesting period applicable to the
Stock, as set forth in Section 3. The Grantee shall not be required to pay to
the Company any monies, funds or other type of consideration for the Stock that
Grantee acquires pursuant to this Grant.

     3.   Restrictions on the Stock. Any Stock acquired by Grantee will be
subject to the following restrictions:

          (a)  No Transfer. The Stock may not be sold, assigned, transferred,
     pledged, hypothecated or otherwise disposed of, alienated or encumbered
     ("Transferred") until the restrictions set forth in Section 3(b) are
     removed or expire as provided in Section 3(c), and any additional
     requirements or restrictions contained in this Grant have been satisfied,
     terminated or expressly waived by the Company in writing. The Company shall
     not be required to transfer on its books any of the shares of Stock that
     shall have been sold or transferred in violation of any of the provisions
     set forth in this Agreement; or to treat as owner of those shares Stock or
     to pay dividends to any transferee to whom any of those shares of Stock
     shall have been so sold or transferred. The Stock may bear appropriate
     legends to reflect the transfer restrictions of this Agreement and any
     applicable securities laws.

          (b)  Restrictions. In the event that the Grantee's service as an
     employee of the Company is terminated by reason of death or disability, by
     the Company for "cause" as defined in Paragraph 6(a)(2) of the Employment
     Agreement, or if the Grantee resigns

                                       1

<PAGE>

     from employment as provided in Paragraph 6(a)(4) of the Employment
     Agreement, then the Company shall acquire and the Grantee shall sell,
     transfer and assign, for no additional consideration or monies, all shares
     of Stock acquired or issued hereunder that are, at the date of such
     termination or resignation, still subject to the vesting restrictions
     imposed under this Section 3, and the Grantee shall have no rights to such
     shares of Stock thereafter. Any consulting services provided by the Grantee
     after termination of or resignation from employment under Paragraph 7 of
     the Employment Agreement shall not be considered services as an employee
     for purposes of this Agreement.

          (c)  Vesting and Removal of Restrictions. The restrictions imposed
     under the foregoing provisions of this Section 3 will lapse, expire and be
     removed, and the shares of Stock acquired by Grantee under this Agreement
     and the Grant will vest on the third anniversary of the Effective Date.

          In addition, upon a termination of Executive's employment by the
     Company without "cause," all outstanding shares of Stock acquired by
     Grantee under this Agreement will vest.

     4.   Voting and Other Rights. Notwithstanding anything to the contrary in
the foregoing, during the period prior to the lapse and removal of the
restrictions set forth in Section 3, except as otherwise provided herein,
Grantee will have all of the rights of a stockholder with respect to all of the
Stock Grantee acquired hereunder, including without limitation the right to vote
such Stock and the right to receive all dividends or other distributions with
respect to such Stock. In connection with the payment of any dividends,
distributions or any other type of payment to the Grantee, the Company shall be
entitled to deduct any taxes or other amounts required by any governmental
authority to be withheld and paid over to such authority for Grantee's account.

     5.   Expiration of Restrictions. As soon as practicable after the lapse and
removal of the restrictions applicable to all or any portion of the Stock as
provided in Section 3, the Company will release the certificate(s) representing
such Stock to Grantee, provided that (a) Grantee has satisfied applicable tax
withholding requirements, as provided in Section 9, and (b) Grantee has, if
requested by the Company, made appropriate representations in a form
satisfactory to the Company that such Stock will not be sold other than: (i)
pursuant to an effective registration statement under the Securities Act of 1933
(the "Act"), as amended, or an applicable exemption from the registration
requirements of the Act; (ii) in compliance with all applicable federal and
state securities laws and regulations; and (iii) in compliance with all terms
and conditions of the Company's trading policies. The Company may require the
Grantee to execute and deliver to the Company a stock power in blank with
respect to the unvested Stock and may, in its sole discretion, determine to
retain possession of the certificates for unvested Shares. The Company shall
have the right, in its sole discretion, to exercise such stock power in the
event that the Company becomes entitled to shares of Stock pursuant to the terms
and conditions of this Agreement.

     6.   Trading Policies. The Company has implemented policies relating to the
trading of the Company's common stock and related securities. By accepting this
Grant and the Stock,

                                       2

<PAGE>

Grantee hereby acknowledges receipt of the then current policies and agrees to
abide by the policies as may be modified from time to time by the Company in its
sole discretion.

     7.   Investment Representations. The Grantee represents, warrants, and
covenants to the Company as follows:

          (a)  Investment. The Grantee is acquiring the Stock for his own
     account for investment only, and not with a view to, or for sale in
     connection with, any distribution of the Stock in violation of the Act, or
     any rule or regulation under the Act.

          (b)  Company Information. The Grantee has had an opportunity he deems
     adequate to obtain from representatives of the Company the information
     necessary to permit him to evaluate the merits and risks of his investment
     in the Company.

          (c)  Business Experience. The Grantee has sufficient experience in
     business, financial, and investment matters to be able to evaluate the
     risks involved in the purchase of the Stock and to make an informed
     investment decision with respect to that purchase.

          (d)  Risk of Loss. He can afford a complete loss of the value of the
     Stock and is able to bear the economic risk of holding the Stock for an
     indefinite period.

     8.   Section 83(b) Election. Grantee will be entitled to make an election
pursuant to Section 83(b) of the Internal Revenue Code, or comparable provisions
of any state tax law, to include in Grantee's gross income the fair market value
(as of the date of acquisition) of the Stock Grantee acquire hereunder only if,
prior to making any such election, Grantee notifies the Company of Grantee's
intention to make such election, by delivering to the Company a copy of the
fully-executed Section 83(b) Election in the Form attached hereto as Exhibit
"A."

     9.   Withholding. Grantee shall be required to pay to the Company an amount
sufficient to satisfy any taxes or other amounts required by any governmental
authority to be withheld or paid over to such authority for Grantee's account
with respect to the Stock, or otherwise makes arrangements satisfactory to the
Company for the payment of such amounts. Grantee may pay any such amounts by
directing the Company to withhold a number of shares of Stock with an aggregate
fair market value on the date of such withholding equal to the amount required
to be withheld.

     10.  Changes in Capital Structure; Change in Control. The provisions of
Sections 15 (Changes in Capital Structure) and 16 (Change in Control) of the
Company's 1996 Stock Incentive Plan (the "Plan") are incorporated by reference
herein, and the Grant shall be treated as an award of Restricted Stock under the
Plan for purposes of such sections; provided, however, that all shares of Stock
shall vest upon the Company's consummation of a going private transaction
whether or not such transaction constitutes a "Change in Control" as such term
is defined in the Plan.

     11.  No Right to Continue Employment. The terms and conditions of the
Grantee's employment by the Company shall be governed by the Employment
Agreement and this Grant

                                       3

<PAGE>

does not confer upon Grantee any right to continue as an employee of the Company
or an affiliated entity, nor does it limit in any way the right of the Company
or an affiliated entity to terminate Grantee's services to the Company or the
affiliated entity at any time, with or without cause.

     12.  No Assignment. The Grantee may not assign this Agreement, the Grant or
any rights granted herein.

     13.  Governing Law. This Agreement and the Grant shall be governed by and
construed in accordance with the laws of the State of Delaware.

     14.  Binding Effect. This Agreement shall be binding upon the heirs,
executors, administrators and successors of the parties hereto.

     15.  Notice. Every notice or other communication relating to this Agreement
shall be in writing, and shall be mailed or delivered to the party for whom it
is intended as such address as may from time to time be designated by it in a
notice mailed or delivered to the other party as herein provided, provided that,
unless and until some other address be so designated, all notices or
communications by the Grantee to the Company shall be mailed or delivered to the
Company at its principal executive office, and all notices or communications by
the Company to the Grantee may be given to the Grantee personally or may be
mailed to the Grantee at Grantee's address as recorded in the records of the
Company.

     16.  Entire Agreement, Counterparts and Conflicts. Except for the terms and
conditions of the Employment Agreement, this Agreement constitutes the entire
agreement between the parties respecting the Grant of the Stock to the Grantee
and supercedes all prior understandings, arrangements and agreements, whether
oral or written, and may not be amended except by a writing signed by the
parties hereto. This Agreement may be signed in one or more counterparts, all of
which shall be considered one and the same agreement. In the event of any
conflict between the terms and conditions of this Agreement and the Employment
Agreement as they relate to the Grant or the Stock, the terms of this Agreement
shall control.

     17.  Severability. In the event that any of the provisions, or portions
thereof, of this Agreement are held to be unenforceable or invalid by any court
of competent jurisdiction, the validity and enforceability of the remaining
provisions, or portions thereof, will not be affected, and such unenforceable
provisions shall be automatically replaced by a provision as similar in terms as
may be valid and enforceable.

     18.  Further Assurances. Each party to this Agreement agrees to perform all
further acts and to execute and deliver all further documents as may be
reasonably necessary to carry out the intent of this Agreement.

                                       4

<PAGE>

     19.  Construction. Whenever used in this Agreement, the singular number
will include the plural, and the plural number will include the singular, and
the masculine or neuter gender shall include the masculine, feminine, or neuter
gender. The headings of the sections of this Agreement have been inserted for
purposes of convenience and shall not be used for interpretive purposes.

     20.  Specific Performance. Each of the parties hereto acknowledges and
agrees that in the event of any breach of this Agreement, the non-breaching
party would be irreparably harmed and could not be made whole by monetary
damages. Each of the parties hereto accordingly agrees to waive the defense in
any action for injunction or specific performance that a remedy at law would be
adequate and that the parties hereto, in addition to any other remedy to which
they may be entitled at law or in equity, shall be entitled to an injunction or
to compel specific performance of this Agreement.

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the day and year first above written.

West Corporation                               Grantee

By:  /s/ Thomas B. Barker                      /s/ Paul Mendlik
     -----------------------------------       ---------------------------------
     (Signature)                               (Signature)

     Thomas B. Barker President and CEO        Paul Mendlik
     -----------------------------------       ---------------------------------
     (Printed Name and Title)                  (Printed Name)

                                 SPOUSAL CONSENT

     The spouse of the Grantee is aware of, understands, and consents to the
provisions of the foregoing Agreement and its binding effect upon any community
property interest or marital settlement awards she may now or hereafter own or
receive, and agrees that the termination of the marital relationship with the
Grantee for any reason shall not have the effect of removing any shares of Stock
subject to this Agreement from the coverage thereof and such spouse's awareness,
understanding, consent, and agreement is evidenced by her signature below.

                                             Grantee's Spouse

                                             /s/ Patty Mendlik
                                             ------------------------------
                                             (Spouse's Signature)

                                             Patty Mendlik
                                             ------------------------------
                                             (Spouse's Printed Name)

                                       5

<PAGE>

                      EXECUTIVE RESTRICTED STOCK AGREEMENT

     THIS EXECUTIVE RESTRICTED STOCK AGREEMENT (this "Agreement") is entered
into as of this 12/th/ day of September, 2002, by and between West Corporation,
a Delaware corporation (the "Company"), and Paul M. Mendlik (the "Grantee").

     WHEREAS, concurrently herewith, the Grantee and the Company have entered
into that certain Employment Agreement, dated September 12, 2002 (the
"Employment Agreement"), wherein the Grantee will be employed by the Company as
its Chief Financial Officer effective as of November 4, 2002 or such earlier
date as Grantee commences employment with the Company (the "Effective Date");
and

     WHEREAS, to that end, in order to further compensate and induce the Grantee
regarding such employment, the Company desires and has elected to grant to the
Grantee an award of restricted common stock of the Company.

     NOW, THEREFORE, in consideration of the mutual promises and agreements made
herein and such other good and valuable consideration, the receipt and legal
sufficiency of which are acknowledged, the parties do hereby agree as follows:

     1.   Grant of Restricted Stock. On the Effective Date, the Company will
grant to Grantee Sixteen Thousand (16,000) shares of the Company's common stock,
par value $0.01 per share (the "Stock"), subject to the terms, conditions and
restrictions set forth herein or in the Employment Agreement (the "Grant").

     2.   Consideration. The Stock is being granted to the Grantee in
consideration of his agreement to become employed by the Company and his
continued performance of services during the vesting period applicable to the
Stock, as set forth in Section 3. The Grantee shall not be required to pay to
the Company any monies, funds or other type of consideration for the Stock that
Grantee acquires pursuant to this Grant.

     3.   Restrictions on the Stock. Any Stock acquired by Grantee will be
subject to the following restrictions:

          (a)  No Transfer. The Stock may not be sold, assigned, transferred,
     pledged, hypothecated or otherwise disposed of, alienated or encumbered
     ("Transferred") until the restrictions set forth in Section 3(b) are
     removed or expire as provided in Section 3(c), and any additional
     requirements or restrictions contained in this Grant have been satisfied,
     terminated or expressly waived by the Company in writing. The Company shall
     not be required to transfer on its books any of the shares of Stock that
     shall have been sold or transferred in violation of any of the provisions
     set forth in this Agreement; or to treat as owner of those shares Stock or
     to pay dividends to any transferee to whom any of those shares of Stock
     shall have been so sold or transferred. The Stock may bear appropriate
     legends to reflect the transfer restrictions of this Agreement and any
     applicable securities laws.

          (b)  Restrictions. In the event that the Grantee's service as an
     employee of the Company is terminated by reason of death or disability, by
     the Company for "cause" as defined in Paragraph 6(a)(2) of the Employment
     Agreement, or if the Grantee resigns

                                       1

<PAGE>

     from employment as provided in Paragraph 6(a)(4) of the Employment
     Agreement, then the Company shall acquire and the Grantee shall sell,
     transfer and assign, for no additional consideration or monies, all shares
     of Stock acquired or issued hereunder that are, at the date of such
     termination or resignation, still subject to the vesting restrictions
     imposed under this Section 3, and the Grantee shall have no rights to such
     shares of Stock thereafter. Any consulting services provided by the Grantee
     after termination of or resignation from employment under Paragraph 7 of
     the Employment Agreement shall not be considered services as an employee
     for purposes of this Agreement.

          (c)  Vesting and Removal of Restrictions. The restrictions imposed
     under the foregoing provisions of this Section 3 will lapse, expire and be
     removed, and the shares of Stock acquired by Grantee under this Agreement
     and the Grant will vest on the fourth anniversary of the Effective Date.

          In addition, upon a termination of Executive's employment by the
     Company without "cause," all outstanding shares of Stock acquired by
     Grantee under this Agreement will vest.

     4.   Voting and Other Rights. Notwithstanding anything to the contrary in
the foregoing, during the period prior to the lapse and removal of the
restrictions set forth in Section 3, except as otherwise provided herein,
Grantee will have all of the rights of a stockholder with respect to all of the
Stock Grantee acquired hereunder, including without limitation the right to vote
such Stock and the right to receive all dividends or other distributions with
respect to such Stock. In connection with the payment of any dividends,
distributions or any other type of payment to the Grantee, the Company shall be
entitled to deduct any taxes or other amounts required by any governmental
authority to be withheld and paid over to such authority for Grantee's account.

     5.   Expiration of Restrictions. As soon as practicable after the lapse and
removal of the restrictions applicable to all or any portion of the Stock as
provided in Section 3, the Company will release the certificate(s) representing
such Stock to Grantee, provided that (a) Grantee has satisfied applicable tax
withholding requirements, as provided in Section 9, and (b) Grantee has, if
requested by the Company, made appropriate representations in a form
satisfactory to the Company that such Stock will not be sold other than: (i)
pursuant to an effective registration statement under the Securities Act of 1933
(the "Act"), as amended, or an applicable exemption from the registration
requirements of the Act; (ii) in compliance with all applicable federal and
state securities laws and regulations; and (iii) in compliance with all terms
and conditions of the Company's trading policies. The Company may require the
Grantee to execute and deliver to the Company a stock power in blank with
respect to the unvested Stock and may, in its sole discretion, determine to
retain possession of the certificates for unvested Shares. The Company shall
have the right, in its sole discretion, to exercise such stock power in the
event that the Company becomes entitled to shares of Stock pursuant to the terms
and conditions of this Agreement.

     6.   Trading Policies. The Company has implemented policies relating to the
trading of the Company's common stock and related securities. By accepting this
Grant and the Stock,

                                       2

<PAGE>

Grantee hereby acknowledges receipt of the then current policies and agrees to
abide by the policies as may be modified from time to time by the Company in its
sole discretion.

     7.   Investment Representations. The Grantee represents, warrants, and
covenants to the Company as follows:

          (a)  Investment. The Grantee is acquiring the Stock for his own
     account for investment only, and not with a view to, or for sale in
     connection with, any distribution of the Stock in violation of the Act, or
     any rule or regulation under the Act.

          (b)  Company Information. The Grantee has had an opportunity he deems
     adequate to obtain from representatives of the Company the information
     necessary to permit him to evaluate the merits and risks of his investment
     in the Company.

          (c)  Business Experience. The Grantee has sufficient experience in
     business, financial, and investment matters to be able to evaluate the
     risks involved in the purchase of the Stock and to make an informed
     investment decision with respect to that purchase.

          (d)  Risk of Loss. He can afford a complete loss of the value of the
     Stock and is able to bear the economic risk of holding the Stock for an
     indefinite period.

     8.   Section 83(b) Election. Grantee will be entitled to make an election
pursuant to Section 83(b) of the Internal Revenue Code, or comparable provisions
of any state tax law, to include in Grantee's gross income the fair market value
(as of the date of acquisition) of the Stock Grantee acquire hereunder only if,
prior to making any such election, Grantee notifies the Company of Grantee's
intention to make such election, by delivering to the Company a copy of the
fully-executed Section 83(b) Election in the Form attached hereto as Exhibit
"A."

     9.   Withholding. Grantee shall be required to pay to the Company an amount
sufficient to satisfy any taxes or other amounts required by any governmental
authority to be withheld or paid over to such authority for Grantee's account
with respect to the Stock, or otherwise makes arrangements satisfactory to the
Company for the payment of such amounts. Grantee may pay any such amounts by
directing the Company to withhold a number of shares of Stock with an aggregate
fair market value on the date of such withholding equal to the amount required
to be withheld.

     10.   Changes in Capital Structure; Change in Control. The provisions of
Sections 15 (Changes in Capital Structure) and 16 (Change in Control) of the
Company's 1996 Stock Incentive Plan (the "Plan") are incorporated by reference
herein, and the Grant shall be treated as an award of Restricted Stock under the
Plan for purposes of such Sections; provided, however, that all shares of Stock
shall vest upon the Company's consummation of a going private transaction
whether or not such transaction constitutes a "Change in Control" as such term
is defined in the Plan.

     11.   No Right to Continue Employment. The terms and conditions of the
Grantee's employment by the Company shall be governed by the Employment
Agreement and this Grant

                                       3

<PAGE>

does not confer upon Grantee any right to continue as an employee of the Company
or an affiliated entity, nor does it limit in any way the right of the Company
or an affiliated entity to terminate Grantee's services to the Company or the
affiliated entity at any time, with or without cause.

     12.  No Assignment. The Grantee may not assign this Agreement, the Grant or
any rights granted herein.

     13.  Governing Law. This Agreement and the Grant shall be governed by and
construed in accordance with the laws of the State of Delaware.

     14.  Binding Effect. This Agreement shall be binding upon the heirs,
executors, administrators and successors of the parties hereto.

     15.  Notice. Every notice or other communication relating to this Agreement
shall be in writing, and shall be mailed or delivered to the party for whom it
is intended as such address as may from time to time be designated by it in a
notice mailed or delivered to the other party as herein provided, provided that,
unless and until some other address be so designated, all notices or
communications by the Grantee to the Company shall be mailed or delivered to the
Company at its principal executive office, and all notices or communications by
the Company to the Grantee may be given to the Grantee personally or may be
mailed to the Grantee at Grantee's address as recorded in the records of the
Company.

     16.  Entire Agreement, Counterparts and Conflicts. Except for the terms and
conditions of the Employment Agreement, this Agreement constitutes the entire
agreement between the parties respecting the Grant of the Stock to the Grantee
and supercedes all prior understandings, arrangements and agreements, whether
oral or written, and may not be amended except by a writing signed by the
parties hereto. This Agreement may be signed in one or more counterparts, all of
which shall be considered one and the same agreement. In the event of any
conflict between the terms and conditions of this Agreement and the Employment
Agreement as they relate to the Grant or the Stock, the terms of this Agreement
shall control.

     17.  Severability. In the event that any of the provisions, or portions
thereof, of this Agreement are held to be unenforceable or invalid by any court
of competent jurisdiction, the validity and enforceability of the remaining
provisions, or portions thereof, will not be affected, and such unenforceable
provisions shall be automatically replaced by a provision as similar in terms as
may be valid and enforceable.

     18.  Further Assurances. Each party to this Agreement agrees to perform all
further acts and to execute and deliver all further documents as may be
reasonably necessary to carry out the intent of this Agreement.

                                       4

<PAGE>

     19.  Construction. Whenever used in this Agreement, the singular number
will include the plural, and the plural number will include the singular, and
the masculine or neuter gender shall include the masculine, feminine, or neuter
gender. The headings of the sections of this Agreement have been inserted for
purposes of convenience and shall not be used for interpretive purposes.

     20.  Specific Performance. Each of the parties hereto acknowledges and
agrees that in the event of any breach of this Agreement, the non-breaching
party would be irreparably harmed and could not be made whole by monetary
damages. Each of the parties hereto accordingly agrees to waive the defense in
any action for injunction or specific performance that a remedy at law would be
adequate and that the parties hereto, in addition to any other remedy to which
they may be entitled at law or in equity, shall be entitled to an injunction or
to compel specific performance of this Agreement.

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the day and year first above written.

West Corporation                            Grantee

By:  /s/ Thomas B. Barker                   /s/ Paul Mendlik
     ------------------------------------   ------------------------------------
     (Signature)                            (Signature)

     Thomas B. Barker President and CEO     Paul Mendlik
     ------------------------------------   ------------------------------------
     (Printed Name and Title)               (Printed Name)

                                 SPOUSAL CONSENT

     The spouse of the Grantee is aware of, understands, and consents to the
provisions of the foregoing Agreement and its binding effect upon any community
property interest or marital settlement awards she may now or hereafter own or
receive, and agrees that the termination of the marital relationship with the
Grantee for any reason shall not have the effect of removing any shares of Stock
subject to this Agreement from the coverage thereof and such spouse's awareness,
understanding, consent, and agreement is evidenced by her signature below.

                                                  Grantee's Spouse

                                                  /s/ Patty Mendlik
                                                  -----------------------------
                                                  (Spouse's Signature)

                                                  Patty Mendlik
                                                  -----------------------------
                                                  (Spouse's Printed Name)

                                       5

<PAGE>

                      EXECUTIVE RESTRICTED STOCK AGREEMENT

     THIS EXECUTIVE RESTRICTED STOCK AGREEMENT (this "Agreement") is entered
into as of this 12/th/ day of September, 2002, by and between West Corporation,
a Delaware corporation (the "Company"), and Paul M. Mendlik (the "Grantee").

     WHEREAS, concurrently herewith, the Grantee and the Company have entered
into that certain Employment Agreement, dated September 12, 2002 (the
"Employment Agreement"), wherein the Grantee will be employed by the Company as
its Chief Financial Officer effective as of November 4, 2002 or such earlier
date as Grantee commences employment with the Company (the "Effective Date");
and

     WHEREAS, to that end, in order to further compensate and induce the Grantee
regarding such employment, the Company desires and has elected to grant to the
Grantee an award of restricted common stock of the Company.

     NOW, THEREFORE, in consideration of the mutual promises and agreements made
herein and such other good and valuable consideration, the receipt and legal
sufficiency of which are acknowledged, the parties do hereby agree as follows:

     1.   Grant of Restricted Stock. On the Effective Date, the Company will
grant to Grantee Sixteen Thousand (16,000) shares of the Company's common stock,
par value $0.01 per share (the "Stock"), subject to the terms, conditions and
restrictions set forth herein or in the Employment Agreement (the "Grant").

     2.   Consideration. The Stock is being granted to the Grantee in
consideration of his agreement to become employed by the Company and his
continued performance of services during the vesting period applicable to the
Stock, as set forth in Section 3. The Grantee shall not be required to pay to
the Company any monies, funds or other type of consideration for the Stock that
Grantee acquires pursuant to this Grant.

     3.   Restrictions on the Stock. Any Stock acquired by Grantee will be
subject to the following restrictions:

          (a)  No Transfer. The Stock may not be sold, assigned, transferred,
     pledged, hypothecated or otherwise disposed of, alienated or encumbered
     ("Transferred") until the restrictions set forth in Section 3(b) are
     removed or expire as provided in Section 3(c), and any additional
     requirements or restrictions contained in this Grant have been satisfied,
     terminated or expressly waived by the Company in writing. The Company shall
     not be required to transfer on its books any of the shares of Stock that
     shall have been sold or transferred in violation of any of the provisions
     set forth in this Agreement; or to treat as owner of those shares Stock or
     to pay dividends to any transferee to whom any of those shares of Stock
     shall have been so sold or transferred. The Stock may bear appropriate
     legends to reflect the transfer restrictions of this Agreement and any
     applicable securities laws.

          (b)  Restrictions. In the event that the Grantee's service as an
     employee of the Company is terminated by reason of death or disability, by
     the Company for "cause" as defined in Paragraph 6(a)(2) of the Employment
     Agreement, or if the Grantee resigns

                                       1

<PAGE>

     from employment as provided in Paragraph 6(a)(4) of the Employment
     Agreement, then the Company shall acquire and the Grantee shall sell,
     transfer and assign, for no additional consideration or monies, all shares
     of Stock acquired or issued hereunder that are, at the date of such
     termination or resignation, still subject to the vesting restrictions
     imposed under this Section 3, and the Grantee shall have no rights to such
     shares of Stock thereafter. Any consulting services provided by the Grantee
     after termination of or resignation from employment under Paragraph 7 of
     the Employment Agreement shall not be considered services as an employee
     for purposes of this Agreement.

          (c)  Vesting and Removal of Restrictions. The restrictions imposed
     under the foregoing provisions of this Section 3 will lapse, expire and be
     removed, and the shares of Stock acquired by Grantee under this Agreement
     and the Grant will vest on the fifth anniversary of the Effective Date.

          In addition, upon a termination of Executive's employment by the
     Company without "cause," all outstanding shares of Stock acquired by
     Grantee under this Agreement will vest.

     4.   Voting and Other Rights. Notwithstanding anything to the contrary in
the foregoing, during the period prior to the lapse and removal of the
restrictions set forth in Section 3, except as otherwise provided herein,
Grantee will have all of the rights of a stockholder with respect to all of the
Stock Grantee acquired hereunder, including without limitation the right to vote
such Stock and the right to receive all dividends or other distributions with
respect to such Stock. In connection with the payment of any dividends,
distributions or any other type of payment to the Grantee, the Company shall be
entitled to deduct any taxes or other amounts required by any governmental
authority to be withheld and paid over to such authority for Grantee's account.

     5.   Expiration of Restrictions. As soon as practicable after the lapse and
removal of the restrictions applicable to all or any portion of the Stock as
provided in Section 3, the Company will release the certificate(s) representing
such Stock to Grantee, provided that (a) Grantee has satisfied applicable tax
withholding requirements, as provided in Section 9, and (b) Grantee has, if
requested by the Company, made appropriate representations in a form
satisfactory to the Company that such Stock will not be sold other than: (i)
pursuant to an effective registration statement under the Securities Act of 1933
(the "Act"), as amended, or an applicable exemption from the registration
requirements of the Act; (ii) in compliance with all applicable federal and
state securities laws and regulations; and (iii) in compliance with all terms
and conditions of the Company's trading policies. The Company may require the
Grantee to execute and deliver to the Company a stock power in blank with
respect to the unvested Stock and may, in its sole discretion, determine to
retain possession of the certificates for unvested Shares. The Company shall
have the right, in its sole discretion, to exercise such stock power in the
event that the Company becomes entitled to shares of Stock pursuant to the terms
and conditions of this Agreement.

     6.   Trading Policies. The Company has implemented policies relating to the
trading of the Company's common stock and related securities. By accepting this
Grant and the Stock,

                                       2

<PAGE>

Grantee hereby acknowledges receipt of the then current policies and agrees to
abide by the policies as may be modified from time to time by the Company in its
sole discretion.

     7.   Investment Representations. The Grantee represents, warrants, and
covenants to the Company as follows:

          (a)  Investment. The Grantee is acquiring the Stock for his own
     account for investment only, and not with a view to, or for sale in
     connection with, any distribution of the Stock in violation of the Act, or
     any rule or regulation under the Act.

          (b)  Company Information. The Grantee has had an opportunity he deems
     adequate to obtain from representatives of the Company the information
     necessary to permit him to evaluate the merits and risks of his investment
     in the Company.

          (c)  Business Experience. The Grantee has sufficient experience in
     business, financial, and investment matters to be able to evaluate the
     risks involved in the purchase of the Stock and to make an informed
     investment decision with respect to that purchase.

          (d)  Risk of Loss. He can afford a complete loss of the value of the
     Stock and is able to bear the economic risk of holding the Stock for an
     indefinite period.

     8.   Section 83(b) Election. Grantee will be entitled to make an election
pursuant to Section 83(b) of the Internal Revenue Code, or comparable provisions
of any state tax law, to include in Grantee's gross income the fair market value
(as of the date of acquisition) of the Stock Grantee acquire hereunder only if,
prior to making any such election, Grantee notifies the Company of Grantee's
intention to make such election, by delivering to the Company a copy of the
fully-executed Section 83(b) Election in the Form attached hereto as Exhibit
"A."

     9.   Withholding. Grantee shall be required to pay to the Company an amount
sufficient to satisfy any taxes or other amounts required by any governmental
authority to be withheld or paid over to such authority for Grantee's account
with respect to the Stock, or otherwise makes arrangements satisfactory to the
Company for the payment of such amounts. Grantee may pay any such amounts by
directing the Company to withhold a number of shares of Stock with an aggregate
fair market value on the date of such withholding equal to the amount required
to be withheld.

     10.  Changes in Capital Structure; Change in Control. The provisions of
Sections 15 (Changes in Capital Structure) and 16 (Change in Control) of the
Company's 1996 Stock Incentive Plan (the "Plan") are incorporated by reference
herein, and the Grant shall be treated as an award of Restricted Stock under the
Plan for purposes of such Sections; provided, however, that all shares of Stock
shall vest upon the Company's consummation of a going private transaction
whether or not such transaction constitutes a "Change in Control" as such term
is defined in the Plan.

     11.  No Right to Continue Employment. The terms and conditions of the
Grantee's employment by the Company shall be governed by the Employment
Agreement and this Grant

                                       3

<PAGE>

does not confer upon Grantee any right to continue as an employee of the Company
or an affiliated entity, nor does it limit in any way the right of the Company
or an affiliated entity to terminate Grantee's services to the Company or the
affiliated entity at any time, with or without cause.

     12.  No Assignment. The Grantee may not assign this Agreement, the Grant or
any rights granted herein.

     13.  Governing Law. This Agreement and the Grant shall be governed by and
construed in accordance with the laws of the State of Delaware.

     14.  Binding Effect. This Agreement shall be binding upon the heirs,
executors, administrators and successors of the parties hereto.

     15.  Notice. Every notice or other communication relating to this Agreement
shall be in writing, and shall be mailed or delivered to the party for whom it
is intended as such address as may from time to time be designated by it in a
notice mailed or delivered to the other party as herein provided, provided that,
unless and until some other address be so designated, all notices or
communications by the Grantee to the Company shall be mailed or delivered to the
Company at its principal executive office, and all notices or communications by
the Company to the Grantee may be given to the Grantee personally or may be
mailed to the Grantee at Grantee's address as recorded in the records of the
Company.

     16.  Entire Agreement, Counterparts and Conflicts. Except for the terms and
conditions of the Employment Agreement, this Agreement constitutes the entire
agreement between the parties respecting the Grant of the Stock to the Grantee
and supercedes all prior understandings, arrangements and agreements, whether
oral or written, and may not be amended except by a writing signed by the
parties hereto. This Agreement may be signed in one or more counterparts, all of
which shall be considered one and the same agreement. In the event of any
conflict between the terms and conditions of this Agreement and the Employment
Agreement as they relate to the Grant or the Stock, the terms of this Agreement
shall control.

     17.  Severability. In the event that any of the provisions, or portions
thereof, of this Agreement are held to be unenforceable or invalid by any court
of competent jurisdiction, the validity and enforceability of the remaining
provisions, or portions thereof, will not be affected, and such unenforceable
provisions shall be automatically replaced by a provision as similar in terms as
may be valid and enforceable.

     18.  Further Assurances. Each party to this Agreement agrees to perform all
further acts and to execute and deliver all further documents as may be
reasonably necessary to carry out the intent of this Agreement.

                                       4

<PAGE>

     19.  Construction. Whenever used in this Agreement, the singular number
will include the plural, and the plural number will include the singular, and
the masculine or neuter gender shall include the masculine, feminine, or neuter
gender. The headings of the Sections of this Agreement have been inserted for
purposes of convenience and shall not be used for interpretive purposes.

     20.  Specific Performance. Each of the parties hereto acknowledges and
agrees that in the event of any breach of this Agreement, the non-breaching
party would be irreparably harmed and could not be made whole by monetary
damages. Each of the parties hereto accordingly agrees to waive the defense in
any action for injunction or specific performance that a remedy at law would be
adequate and that the parties hereto, in addition to any other remedy to which
they may be entitled at law or in equity, shall be entitled to an injunction or
to compel specific performance of this Agreement.

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the day and year first above written.

West Corporation                                 Grantee

By:  /s/ Thomas B. Barker                        /s/ Paul Mendlik
     -------------------------------------       ----------------------------
     (Signature)                                 (Signature)

     Thomas B. Barker, President and CEO         Paul Mendlik
     -------------------------------------       ----------------------------
     (Printed Name and Title)                    (Printed Name)

                                 SPOUSAL CONSENT

     The spouse of the Grantee is aware of, understands, and consents to the
provisions of the foregoing Agreement and its binding effect upon any community
property interest or marital settlement awards she may now or hereafter own or
receive, and agrees that the termination of the marital relationship with the
Grantee for any reason shall not have the effect of removing any shares of Stock
subject to this Agreement from the coverage thereof and such spouse's awareness,
understanding, consent, and agreement is evidenced by her signature below.

                                                  Grantee's Spouse

                                                  /s/ Patty Mendlik
                                                  ----------------------------
                                                  (Spouse's Signature)

                                                  Patty Mendlik
                                                  ----------------------------
                                                  (Spouse's Printed Name)

                                       5

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