Document:

Exhibit

EXHIBIT 10.12

April 6, 2017

Jeff Titterton

Dear Jeff:

On behalf of Zendesk, Inc. (the “Company”), I am pleased to offer you employment with the Company. This letter outlines the terms for your employment.

Position: Your initial position with the Company will be Senior Vice President, Marketing. This is a regular full-time exempt position reporting to Chief Revenue Officer, Bryan Cox.

Start Date: Unless we arrange separately, your first day of employment will be prior to or on May 15, 2017, subject to the satisfactory completion by the Company of your background check, credentials and references (the “Start Date”).

Salary: The Company will pay you an annual salary of $330,000, paid bi-weekly during your employment, and subject to periodic review and adjustments at the discretion of the Company. Your salary and other compensation will be subject to applicable deductions and withholdings.

Bonus: You will be eligible to receive an annual performance bonus of $115,500 based upon quarterly and annual targets established separately (the “Bonus”). The actual Bonus is discretionary and will be subject to the Company’s assessment of your performance, as well as business conditions at the Company. The Bonus will also be subject to your employment for the full period covered by the Bonus, approval by and adjustments at the discretion of the Company’s Board of Directors (“Board”) and the terms of any applicable bonus plan separately delivered to you. The Company or the Company’s Board may also make adjustments in the targeted amount of your Bonus. The Bonus will be prorated to your Start Date.

Sign-on Bonus: The Company will provide you with a sign-on bonus of $100,000, subject to applicable taxes and withholdings (the “Sign-on Bonus”). The full amount of the Sign-on Bonus will be advanced to you on the next regularly scheduled payroll date after your Start Date. You will earn the Sign-on Bonus upon completing twelve months of employment with the Company after the Start Date. In the event that your employment is terminated with Cause (as defined in the Company’s Change in Control Acceleration Plan (the “Acceleration Plan”)) or you resign without Good Reason (as defined in the Acceleration Plan), within twelve months of the Start Date, you will be required to repay the full Sign-on Bonus to the Company, no later than sixty (60) days after your termination or resignation. There shall be no obligation to repay the Sign-on Bonus in the event that your employment is terminated by the Company without Cause or you resign with Good Reason.

RSU Award: You will be eligible to participate in the Company’s equity incentive program, subject to approval by the Company’s Board. We will recommend to the Board, or a delegee of the Board, that you be granted Restricted Stock Units (“RSUs”) representing 60,000 shares of the Company’s Common Stock. The terms and conditions associated with any RSUs granted to you, including vesting and other conditions, will be governed by the Company’s equity incentive plan and any associated Restricted Stock Unit Award Agreement that you may be required to enter with the Company.

Restricted Stock Unit Vesting: Your RSUs will vest over a four-year vesting schedule, subject to acceleration provisions provided below. The first 25% shall vest during the month of the first anniversary of your start date with the Company. The remaining 75% shall vest ratably over the remaining 36 months.
    
Stock Options: You will be eligible to participate in the Company’s stock option program, subject to approval by the Company’s Board. We will recommend to the Board, or a delegee of the Board, that you be granted an option to purchase 70,000 shares of the Company’s Common Stock at the stock’s fair market value on the date of grant. Your eligibility for stock options will be governed by the Company’s equity incentive plan and any associated stock option agreement that you may be required to enter with the Company.

Stock Option Vesting: Your stock options will vest over a four-year vesting schedule, subject to acceleration provisions provided below. The first 25% shall vest on the first anniversary of your Start Date with the Company. The remaining 75% shall vest ratably over the remaining 36 months.

Acceleration of the Vesting of Equity: You will be eligible to participate in the Acceleration Plan. The Acceleration Plan provides for the acceleration of the vesting of a participant’s RSUs and stock options in the event that the participant’s provision of services to the Company is terminated under certain circumstances following a change in control of the Company, subject to the terms and conditions set forth in the Acceleration Plan. The full text of the Acceleration Plan is available for your review.

Benefits: You will be eligible to participate in the employee benefits and insurance programs generally made available to employees, including health, dental, life and disability insurance, subject to the terms and conditions of those plans and programs which may be modified from time to time. Details of these benefits programs, including mandatory employee contributions, will be made available to you when you start. You may also participate in the Company’s 401(k) Retirement Plan and you will be eligible to participate in our “Take What You Need” Vacation Policy.

Representation Regarding Other Obligations: This offer is contingent on your representation that you are not subject to any confidentiality, non-competition agreement or a similar type of restriction that may affect your ability to devote full time and attention to your work at Zendesk. If you have entered into any agreement that may limit your ability to work on behalf of the Company, please provide the Company a copy of such agreement as soon as possible.

Other Terms: Your employment with the Company shall be on an at-will basis. In other words, you or the Company may terminate employment for any reason and at any time, with or without notice. Similarly, the terms of employment outlined in this letter are subject to change at any time provided that the at-will nature of your employment may not be altered except by a formal writing signed by the Company’s Chief Executive Officer. You also will be required to sign the Company’s standard Confidentiality, Compliance and Assignment Agreement as a condition of your employment. This offer letter and the Confidentiality, Compliance and Assignment Agreement shall be governed by California law. In addition, as with all employees, our offer to you is contingent on your submission of satisfactory proof of your identity and your legal authorization to work in the United States. You will be required to complete Form I-9 in accordance with the Immigration Reform and Control Act of 1986. You are required to complete Section 1 of the Form I-9 on or before your first day of employment and to present, within 72 hours of hire, verification of your identity and legal right to work in the United States. On your first day of employment, bring original documents to verify your employment eligibility - please refer to the I-9 form for the list of acceptable documents.

We are excited about the opportunity to work with you at Zendesk, Inc. If you have any questions about this information, please do not hesitate to call. Otherwise, please confirm your acceptance of this offer of employment by April 7, 2017 by signing below and returning a copy. We are confident that with your background and skills, you will have an immediate positive impact on our organization.

Very truly yours,

/s/ Mikkel Svane
Mikkel​​ Svane
Chief ​​Executive​​ Officer

/s/ Jeff Titterton
Jeff Titterton

Date:  4/6/2017Exhibit

SEPARATION AND RELEASE AGREEMENT

1.I, Katherine Andreasen, hereby acknowledge that my employment by Endurance International Group (the “Company”) has ended as of November 1, 2017, (the “Termination Date”).  I further acknowledge that I have already received all compensation of any type whatsoever to which I am entitled through my Termination Date from the Company or from any other “Released Party” (as that term is defined in Paragraph 4 below), including, without limitation, all wages, overtime, bonuses, commissions, and accrued but unused vacation pay.

2.Severance Payments.  In exchange for the Company’s receipt of this Release, signed by me, and provided I do not revoke this Release in the manner specified in Paragraph 16 herein within seven (7) days after signing it, the Company will provide to me the following severance payments (the “Severance Payments”) (as described in my employment agreement with the Company dated March 7, 2016 (the “Employment Agreement”) on the terms and conditions set forth therein) following my execution and return of this Release and the ending of the revocation period:

		
	a.
	$350,000.00 which is an amount equal to twelve (12) months of my current base salary, payable over regularly scheduled pay dates subject to tax withholding, customary deductions and other deductions required by law.

		
	b.
	$210,000.00 which is an amount equal to my Target Annual Bonus Opportunity in effect on the Termination Date, payable in equal installments over regularly scheduled pay dates subject to tax withholding, customary deductions and other deductions required by law.

		
	c.
	Up to eighteen (18) months of Company subsidized COBRA pursuant to the terms and obligations set forth in Section 10(c)(i)(C)(3) of my Employment Agreement. 

		
	d.
	Accelerated vesting, as described below, of a total of 83,200 shares of restricted stock or restricted stock units, granted to me under the Company’s 2013 Stock Incentive Plan (the “2013 Plan”), such that each of the following will be deemed completely vested as of November 1, 2017: (i) 13,633 shares under my Restricted Stock Award dated April 30, 2015, (ii) 42,231 shares under my Restricted Stock Award dated April 28, 2016, (iii) 27,336 shares under my Restricted Stock Unit Award dated May 12, 2017.

I agree and acknowledge that the Severance Payments constitute payments or benefits to which I would not be entitled if I did not sign this Release.  I understand that information will be provided to me about my right to continue health benefits through the Company through the federal law known as COBRA.

3.Release of Claims.  In consideration of the Severance Payments, I, on behalf of myself, my heirs, assigns, legal representatives, successors in interest, and any person claiming through me or any of them, hereby completely release and forever discharge all “Released Parties” (as that term is defined in Paragraph 4 below) from any and all claims, demands or liabilities whatsoever, based on any act or omission occurring before my signing of this Release, including, without limitation, any claims, demands or liabilities arising out of my employment with any Released Party or the ending of such employment.  The matters released 

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include, but are not limited to, any claim arising under:  Title VII of the Civil Rights Act of 1964; the Federal Civil Rights Act of 1991; the Worker Adjustment and Retraining Notification Act of 1988; the Americans with Disabilities Act of 1990; the Federal Family and Medical Leave Act of 1993; the Equal Pay Act; the Ralph Civil Rights Act; the Employee Retirement Income Security Act of 1974; the Age Discrimination in Employment Act; the Older Workers’ Benefit Protection Act; the Massachusetts General Laws; the Massachusetts Fair Employment Practice Act; the Massachusetts Wage Act; any federal, state or local law, regulation or ordinance regulating wages, hours and working conditions; any action based on any alleged breach of contract, breach of the covenant of good faith and fair dealing, fraud, fraudulent inducement or any other tort; any violation of public policy or statutory or constitutional rights; any claim for severance pay, bonus or similar benefit, sick leave, pension, retirement, vacation pay, holiday pay, stock options, car allowance, life insurance, health or medical insurance, or any other fringe benefit; any claim for reimbursement of health or medical costs; and any claim for disability.  Notwithstanding anything in this release to the contrary, this release shall not effect a release of any claim I may have for post-termination rights or benefits under my Employment Agreement and any claim for indemnification from the Company under my Employment Agreement or otherwise.

4.“Released Parties” Defined.  For purposes of this Release, the term “Released Parties” means the Company, and each of its respective parents, subsidiaries and affiliates, and all of the current and former employees, officers, directors, trustees, agents, representatives, shareholders, attorneys, accountants, partners, insurers, advisors, partnerships, joint venturers, successors and assigns, employee benefit programs (and the trustees, administrators, fiduciaries and insurers of such programs) of any of them, in their individual and official capacities, and the respective heirs and personal representatives of any of them, and any other persons acting by, through, under or in concert with any of them.

5.Release of Unknown Claims.  I understand and agree that this Release extinguishes all claims I have ever had or now have against any Released Party, whether such claim is currently known or unknown, vested or contingent, foreseen or unforeseen.  I understand that if any fact concerning any matter covered by this Release is found hereafter to be other than or different from the facts I now believe to be true, I expressly accept and assume that this Release shall be and remain effective, notwithstanding such difference in the facts.  

6.No Claims.  Except as permitted hereby, I agree that I will not file, nor encourage or knowingly permit another to file, any claim, charge, action, or complaint (collectively “Claim”) concerning any matter released herein.  If I have previously filed any such Claim, I agree to take all steps necessary to cause it to be withdrawn without delay; provided, however, that nothing in this Release: (i) prevents me from (a) filing a Claim with, cooperating with, or participating in any proceeding before the Equal Employment Opportunity Commission or a state fair employment practices agency (except that I acknowledge that I may not recover any monetary benefits in connection with any such Claim, and I agree that if any such Claim is filed on my behalf, I shall take all reasonable steps necessary to refuse any damages or individualized relief in connection therewith or (b) communicating with government agencies about possible violations of federal, state, or local laws or otherwise providing information to 

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government agencies or participating in government agency investigations or proceedings; or (ii) shall limit or restrict my right to (a) challenge the validity of this Release under the ADEA, or (b) prosecute any ADEA claim if such claim arises after I sign this Release, and no such action on my part shall be deemed to violate this provision or any other provision of this Release.  

7.Release Confidential.  I represent and agree that I will keep the terms of this Release, including the amount of the Severance Payments, completely confidential, and that I will not disclose such information to anyone, except as follows: (a) to my immediate family and professional representatives (provided they agree to be bound by this confidentiality provision); (b) to any governmental authority; and (c) in response to subpoena or other legal process, provided that before making such disclosure (other than in response to a subpoena or other process issued by a government agency), I shall give the Company as much prior notice thereof as practical to enable the Company to seek, at its sole discretion, an appropriate order preventing such disclosure.

8.Continuing Obligations.  Except as otherwise permitted by Paragraph 6 above or my Employment Agreement, I acknowledge and reaffirm my obligation to keep confidential and not to use or disclose any and all non-public information concerning the Company that I acquired during the course of my employment with the Company, including, but not limited to, any non-public information concerning the Company’s business affairs, business prospects, and financial condition.  I further acknowledge and reaffirm my confidentiality obligations set forth in the Non-Disclosure Agreement and my continuing obligations with respect to non-competition, non-solicitation, non-disparagement, and Company work product set forth in Sections 11 and 12 of my Employment Agreement, all of which remain in full force and effect.

9.Continuing Cooperation Obligations.  I agree that, to the extent permitted by law, I shall cooperate fully with the Company in the investigation, defense or prosecution of any claims or actions which already have been brought, are currently pending, or which may be brought in the future against the Company by a third party or by or on behalf of the Company against any third party, whether before a state or federal court, any state or federal government agency, or a mediator or arbitrator.  My full cooperation in connection with such claims or actions shall include, but not be limited to, being available to meet with the Company’s counsel, at reasonable times and locations designated by the Company, to investigate or prepare the Company’s claims or defenses, to prepare for trial or discovery or an administrative hearing, mediation, arbitration or other proceeding and to act as a witness when requested by the Company, including without limitation, providing testimony to an administrative agency.  I further agree that, to the extent permitted by law, I will notify the Company promptly in the event that I am served with a subpoena (other than a subpoena issued by a government agency), or in the event that I am asked to provide a third party (other than a government agency) with information concerning any actual or potential complaint or claim against the Company.  I will remain subject to the Company’s policies and to Section 15 of my Employment Agreement with regard to the indemnification and advancement of legal expenses.  For the avoidance of doubt, this Section 9 supersedes Section 13 of my Employment Agreement.

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10.Company Affiliation. I agree that, following the Termination Date, I will not hold myself out as an officer, employee, or otherwise as a representative of the Company, and I agree to update any directory information that indicates I am currently affiliated with the Company.  Without limiting the foregoing, I confirm that, within five (5) days following the Termination Date, I will update any and all social media accounts (including, without limitation, LinkedIn, Facebook, Twitter and Four Square) to reflect that I am no longer employed by or associated with the Company.

11.Return of Company Property.  I confirm that I have returned to the Company all keys, files, records (and copies thereof), equipment (including, but not limited to, computer hardware, software and printers, flash drives and storage devices, wireless handheld devices, cellular phones, smartphones, tablets, etc.), Company identification, and any other Company-owned property in my possession or control and have left intact all electronic Company documents, including but not limited to those that I developed or helped to develop during my employment.  I further confirm that I have cancelled all accounts for my benefit, if any, in the Company’s name, including but not limited to, credit cards, telephone charge cards, cellular phone accounts, and computer accounts.

12.Entire Agreement.  Except as otherwise set forth herein, this Release constitutes the entire agreement between the Company and me as to any matter referred to in this Release and supersedes all other agreements between the Company and me.  In executing this Release, I am not relying upon any agreement, representation, written or oral statement, understanding, omission, or course of conduct that is not expressly set forth in this Release.

13.Governing Law; Arbitration.  This Release shall be governed by and enforced in accordance with the laws of the State of Massachusetts, without regard to its conflicts of law principles.  I acknowledge that I previously agreed, pursuant to Section 14 of my Employment Agreement, to arbitrate any claim relating to or arising out of my employment with the Company, and I acknowledge and affirm that such provision survives my termination from employment with the Company.  For clarification, but not limitation, I further acknowledge and agree that any controversy or claim arising out of or in any way relating to this Release or the breach thereof shall also be settled by final and binding arbitration, consistent with the terms, procedures, and exceptions set forth in Section 14 of my Employment Agreement.  I understand and agree that this arbitration provision shall not apply to claims brought in a court of competent jurisdiction by either me or any Released Party to compel arbitration under this provision, to enforce an arbitration award or to obtain preliminary injunctive and/or other equitable relief in support of claims that may be prosecuted in an arbitration by me or any Released Party.

14.Successors and Assigns.  This Release will bind and inure to the benefit of the successors, assigns, heirs and personal representatives of the Released Parties and me.

15.Review Period.  I acknowledge that prior to signing this Release, I have been advised to consult with an attorney of my choice to review the Release, and have taken such 

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opportunity to the extent I wish to do so.  I further acknowledge that the Company has given me at least forty-five (45) days to decide whether I wish to execute this Release.

16.Revocation.  I understand that I may revoke this Release at any time during the seven (7) days after I sign it, and that the Release shall not become effective until the end of that revocation period.  I understand and agree that by executing, timely returning, and not revoking this Release, I am waiving any and all rights or claims I might have under the Age Discrimination in Employment Act, as amended by the Older Workers Benefit Protection Act, and that I have received consideration beyond that to which I was previously entitled. In the event I choose to revoke the Release, such revocation must be by means of a writing signed by me and delivered within the seven (7) day revocation period as follows: via facsimile or hand-delivery to Pam Clark at Endurance International Group, 10 Corporate Drive #300, Burlington, Massachusetts 01803 or by facsimile number (781) 998-7682.  If I revoke this Release via facsimile, I agree that my facsimile signature will be valid and binding for all purposes. 

17.Modification in Writing.  No provision of this Release may be modified, amended or waived except by a writing signed by me and an authorized representative of the Company.

18.No Admission of Liability.  This Release shall not at any time or for any purpose be deemed an admission of liability of any kind by any Released Party.  This Release may not be used or introduced as evidence in any legal proceeding, except to enforce or challenge its terms.

19.Headings.  The headings, titles and captions contained in this Release are inserted only for the convenience of the parties and for reference, and in no way define, limit, extend or describe the scope of this Release or the intent of any provision hereof.

20.Severability.  If any provision of this Release shall, for any reason, be held by a court or other tribunal of competent jurisdiction to be invalid, void or unenforceable, in whole or in part, such adjudication shall in no way affect any other provisions of this Release or the validity or enforcement of the remainder of this Release, and any provision thus affected shall itself be modified only to the extent necessary to bring the provision within the applicable requirements of the law.

21.Timely Execution.  To receive the Severance Payments, I must sign this Release on or after my last day of work, and return it to the Company within forty-five (45) days of my last day of work, as follows:  hand delivery or first-class mail to Pam Clark at Endurance International Group, 10 Corporate Drive #300, Burlington, Massachusetts 01803 or by facsimile number (781) 998-7682. 

Sincerely,
The Endurance International Group, Inc.

By: /s/ David C. Bryson                            
Its: Chief Legal Officer                             

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EMPLOYEE'S ACCEPTANCE OF RELEASE

I have read this Release and I understand all of its terms.  I acknowledge and agree that this Release is executed voluntarily, without coercion, and with full knowledge of its significance.  I further acknowledge that I have been given forty-five (45) days during which to decide whether to execute this Release, and have used that time to the extent I wish to do so.  I understand that my execution of this Release constitutes a full, unconditional general release of any and all known or unknown claims that I may have against any Released Party, despite the fact that I may become aware of claims in the future which I did not consider prior to signing this Release.   

	
		
	Date: 11/1/2017                           
	/s/ Katherine Andreasen                                 
 Katherine Andreasen 

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