Document:

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                                                                   Exhibit 10.10

                                          CHANGE AUTHORISATION FORM: NUMBER 1030

DATED                                                               5 APRIL 2002

(1)      NTL GROUP LIMITED

(2)      IBM UNITED KINGDOM LIMITED

(3)      IBM UNITED KINGDOM FINANCIAL SERVICES LIMITED

                      CHANGE AUTHORISATION FORM RELATING TO
                           AMENDMENT OF THE FRAMEWORK
                        AGREEMENT FOR THE PROVISION OF IT
                     OUTSOURCING SERVICES DATED 23 MAY 2001
<PAGE>
         THIS AGREEMENT is made the 5th day of April 2002

         BETWEEN:

         (1)      NTL GROUP LIMITED (registered number 2591237) whose registered
                  office is at NTL House, Bartley Wood Business Park, Hook,
                  Hampshire RG27 9UP ("NTL"); and

         (2)      IBM UNITED KINGDOM LIMITED (registered number 741598) whose
                  registered office is at PO Box 41, North Harbour, Portsmouth
                  PO6 3AU ("IBM"); and

         (3)      IBM UNITED KINGDOM FINANCIAL SERVICES LIMITED (registered
                  number 1197743 whose registered office is at PO Box 41, North
                  Harbour, Portsmouth PO6 3AU ("FSL").

         WHEREAS:

         (A) IBM currently provides services to NTL under the terms and
         conditions of the Framework Agreement for the Provision of IT
         Outsourcing Services between NTL and IBM dated 23 May 2001 as varied by
         various Change Authorisation Forms and as amended from time to time
         ("the Framework Agreement").

         (B) The parties wish to vary the Framework Agreement by this Change
         Authorisation Form ("CAF 1030") in accordance with the provisions set
         out in this CAF 1030.

         IN CONSIDERATION OF THE MUTUAL COVENANTS SET OUT HEREIN AND FOR OTHER
         GOOD AND VALUABLE CONSIDERATION, THE RECEIPT AND SUFFICIENCY OF WHICH
         IS HEREBY ACKNOWLEDGED, THE PARTIES HEREBY AGREE AS FOLLOWS:

         DEFINITIONS AND INTERPRETATION

1        DEFINITIONS

1.1      In this CAF:

         "AS400 Agreement" means the Agreement relating to the AS400 Equipment
         among FSL, IBM and NTL dated 31 July 2001;

         "AS400 Equipment" shall have the meaning given in Clause 8.1;

         "Effective Date" means, in relation to this CAF 1030, the date at which
         it comes fully into force, in accordance with Clauses 2 and 3;

         "Initial Benchmark" shall have the meaning set out in Clause 7.1;
<PAGE>
         "Restructuring Costs" shall have the meaning given in Clause 5.1 and
         shall include, for the avoidance of doubt, Third Party Costs;

         "Restructuring Costs Statements" shall have the meaning given in Clause
         5.3; and

         "Third Party Costs" shall have the meaning given in Clause 5.3.2.

1.2      Terms not defined or amended in this CAF 1030 have the meanings given
         in the Framework Agreement.

1.3      In this CAF 1030, unless the context requires otherwise, any reference
         to:-

         1.3.1    a party or the parties is to a party or the parties (as the
                  case may be) to this CAF 1030. For the avoidance of doubt,
                  this will not include references to a `third party' or `third
                  parties';

         1.3.2    unless otherwise expressly stated, any reference to a Clause,
                  a Schedule or an Annex is a Clause of, a Schedule or an Annex
                  to this CAF 1030 (as the case may be);

         1.3.3    "this CAF 1030" includes the Schedules and Annexes which form
                  part of this CAF 1030 for all purposes.

2        COMMENCEMENT

2.1      Subject to the provisions of Clause 3 below, this CAF 1030 shall enter
         into force and effect on 5th April 2002.

2.2      Schedule 13 to the Framework Agreement as amended by this CAF 1030, and
         as set out in Schedule 1, shall also apply to the Ireland Services
         Agreement. Save for the foregoing, this CAF 1030 shall not apply to the
         Ireland Services Agreement and no changes or alterations shall be made
         to the Ireland Services Agreement pursuant to this CAF 1030.

3        PAYMENT

3.1      NTL, on behalf of itself and the NTL Group, and IBM, on behalf of
         itself and the IBM Group, hereby acknowledge and agree that the sums
         and payments due set out in Annex A represents good and valuable
         consideration for the purposes of this CAF 1030.

3.2      As a condition precedent to the amendment of the Framework Agreement
         set out in this CAF 1030, NTL unconditionally and irrevocably
         undertakes to pay to IBM in full on the Effective Date of this CAF 1030
         the amounts specified in Annex A, Part 1A.
<PAGE>
3.3      NTL further unconditionally and irrevocably undertakes to pay to IBM:

         (i)      in full on 31st May 2002 the amount specified in Annex A, Part
                  1B, subject to resolution of the outstanding items as
                  identified therein; and

         (ii)     the amounts specified in Annex A, Part 2 on the dates set out
                  therein.

3.4      IBM unconditionally and irrevocably undertakes to pay to NTL in full
         the amounts specified in Annex A, Part 3 on the dates set out therein.

3.5      For the avoidance of doubt, the payments:

         (i)      specified in Annex A, Part 1A include credits given by IBM to
                  ntl against the Charges for the period from 21st January 2002
                  to the MVS Start Date which reflect the difference between the
                  Charges payable under the Framework Agreement prior to
                  amendment by this CAF 1030, and the Framework Agreement as
                  amended pursuant to this CAF 1030;

         (ii)     specified in Annex A, Part 2 represent payment by NTL in
                  advance of the monthly portions of the Annual Services Charge
                  under the Framework Agreement which relate to services to be
                  provided by IBM in April 2002 and May 2002.

3.6      IT SYSTEM CHARGE

         NTL and IBM hereby further agree that, notwithstanding any other
         provision of the Framework Agreement, if NTL Communications Services
         Limited defaults on its payment obligations with respect to the one
         time charge for the information system for NTL Communications Services
         Limited's consolidated billing system and other sums calculated as set
         forth in Paragraphs C and D of Annex A to the Restated Agreement to
         Terminate the Amended Master Agreement for the Provision of IT Services
         dated 29 June 2001 between IBM and NTL Communications Services Limited,
         the same shall constitute a material breach of the Framework Agreement
         by NTL and the provisions of Clause 26.2.1 of the Framework Agreement
         shall apply. The provisions of the Framework Agreement (including,
         without limitation, Clauses 26 and 31.2) shall be deemed to have been
         amended accordingly.

4        AMENDMENT OF THE FRAMEWORK AGREEMENT

4.1      The parties agree that, as from the Effective Date of this CAF 1030,
         the Framework Agreement shall be amended by replacing the terms in
         effect immediately prior to the
<PAGE>
         Effective Date in their entirety with the terms set out in the document
         attached as Schedule 1 to this CAF 1030. The Framework Agreement shall
         otherwise remain in full force and effect.

4.2      For reference only, Schedule 2 contains a document which shows how the
         Framework Agreement as amended by Clause 4.1 of this CAF 1030 differs
         from the Framework Agreement as in force immediately prior to the
         Effective Date. Where additions have been made, they appear in bold,
         underlined text, where deletions have been made, these appear as
         strikethrough text. In the event of any discrepancy between the terms
         set out in Schedule 1 and Schedule 2, the terms set out in Schedule 1
         shall prevail.

5        RESTRUCTURING COSTS

         The parties agree that NTL's requirement to reduce the level of
         services provided by IBM has resulted and will result in IBM having to
         incur restructuring and breakage costs both before and after the MVS
         Start Date ("Restructuring Costs"). It is also acknowledged that the
         liability for, and the calculation of, the Restructuring Costs is not
         provided for in the Framework Agreement dated 23 May 2001 but that the
         same is provided for in this CAF 1030 as set out in this Clause 5.

5.1      Restructuring Costs will be costs associated with: (a) the termination
         of assignment of IBM New Zealand employees assigned to the Unity
         programme, (b) redundancy costs for all IBM employees made redundant as
         a result of the changes contemplated by MVS, and (c) other costs
         related to IBM's contracts with third parties. For the avoidance of
         doubt, redundancy costs shall be the costs incurred by IBM during the
         statutory consultation period with staff and costs (e.g., salary and
         benefit costs with respect to employees made redundant) in relation to
         the applicable notice periods (18 weeks average) and separation and
         redundancy payments, which shall include for the avoidance of doubt
         both statutory redundancy payments and payments calculated by reference
         to IBM's standard redundancy policy in force at the relevant time.
         Third party costs shall be payments relating to contractual notice
         periods and termination payments which IBM is obliged to pay to such
         third parties. IBM has and will continue to use reasonable endeavours
         to redeploy staff and to mitigate the Restructuring Costs.

5.2      The parties agree the following in relation to Restructuring Costs
         incurred by IBM as a result of implementing the MVS on behalf of NTL.
         IBM will charge NTL for the Restructuring Costs incurred by IBM in
         accordance with the following tables and NTL shall make payment of the
         same as set out in this Clause 5 provided that no Restructuring Costs
         shall be charged to NTL after 30th November 2002:
<PAGE>
Table 1

<TABLE>
<CAPTION>
RESTRUCTURING COST (POUND STERLING)        NTL SHARE (%)         IBM SHARE (%)
<S>                                        <C>                   <C>
             first 10,000,000                   100                     0
     10,000,001 to 12,000,000                    75                    25
                  >12,000,000                     0                   100
</TABLE>

5.3      IBM will provide statements ("Restructuring Cost Statements") to NTL
         containing the information in respect of Restructuring Costs as
         specified in Clause 5.3.1 and 5.3.3. IBM may vary the frequency of
         such Restructuring Cost Statements but IBM intends that initially the
         frequency will be weekly. No Restructuring Costs Statements may be
         submitted after 30th November 2002.

         5.3.1    IBM EMPLOYEE COSTS

                  The Restructuring Cost Statements will contain the following
                  information relating to the relevant IBM employees:

                  -        A unique identity number for the employee

                  -        Employee's job title

                  -        Employee's notice period

                  -        Employee's Salary at time of separation

                  -        Employee's service start date

                  -        Other benefits afforded to the Employee and monetary
                           value

                  -        Redundancy / Separation Payment details

         IBM and NTL have agreed to IBM operating a `competency' based
         separation programme for the NTL account and IBM may, acting in its
         absolute discretion, elect to displace non-NTL account employees with
         NTL account employees and to make the non-NTL account
<PAGE>
         employee redundant. IBM may also, acting in its absolute discretion,
         elect to make the NTL account employee redundant. In any event, IBM
         will charge NTL for the Restructuring Costs associated with the
         employee who would be entitled to the lower overall redundancy package.
         In the event that IBM elects to make the non-NTL account employee
         redundant, IBM will provide to NTL, within the Restructuring Cost
         Statement, information for both employees.

         5.3.2    THIRD PARTY COSTS

         As a result of the parties' agreement to amend the Framework Agreement
         as reflected in this CAF 1030, IBM has incurred and will incur certain
         costs in relation to its third party suppliers and subcontractors
         ("Third Party Costs"). Such costs form part of the Restructuring Costs
         and will be paid, in accordance with Table 1 above and subject to the
         terms of this Clause 5.3. IBM agrees to provide NTL with the following
         information relating to Third Party Costs:

         -        Name of Third Party

         -        Contract Reference Number

         -        Notice Period and payments to be made during such period

         -        Termination Charge

         -        Payment to be made

         5.3.3    CERTIFICATION OF COSTS BY IBM

         5.3.3.1  IBM Employee Costs

         IBM will provide certification to NTL, in the form of a signed letter
         from a relevant authorised officer of IBM United Kingdom Limited, in
         the form set out in Annex C, to verify that the costs set out in the
         Restructuring Cost Statement have been incurred by IBM in accordance
         with this Clause 5.3. For the avoidance of doubt, `incurred by IBM', in
         relation to IBM Employee costs, shall include, but not be limited to,
         circumstances in which IBM has entered into agreements with the
         affected employees in relation to redundancy and IBM has become
         obligated to pay such employees for redundancy costs and/or contractual
         notice periods and termination payments.

         5.3.3.2  Third Party Costs

         IBM will provide certification to NTL, in the form of a signed letter
         from a relevant authorised officer of IBM United Kingdom Limited, in
         the form set out in Annex C, to verify that the Third Party Costs set
         out in the Restructuring Cost Statement have been incurred by IBM in
         accordance with this Clause 5.3. For the avoidance of doubt, `incurred
         by IBM', in
<PAGE>
         relation to Third Party Costs shall include circumstances in which that
         IBM is or has become obliged to pay contractual notice periods and
         termination payments to third parties.

5.4      SUBMISSION OF RESTRUCTURING COST STATEMENTS AND PAYMENT BY NTL

         5.4.1    For Restructuring Costs relating to IBM employees, IBM will
                  submit Restructuring Cost Statements to NTL when IBM has
                  indicated to the employee an intention to terminate their
                  employment with IBM by reason of redundancy. IBM will
                  indicate, within the Restructuring Cost Statement, the date
                  upon which the employee is due to receive his/her final
                  payment from IBM (including redundancy payment). Following
                  submission of the Restructuring Cost Statement, IBM will issue
                  its invoice to NTL in respect of the Charges contained within
                  the Restructuring Cost Statement. The due date for payment of
                  such invoice will be no earlier than 7 days prior to the date
                  upon which IBM intends to pay such employees their
                  final/redundancy payments.

         5.4.2    For Restructuring Costs relating to third parties, IBM will
                  submit Restructuring Cost Statements when IBM's obligation to
                  pay such third parties fall due or in the case of Third Party
                  Costs which have already been paid by IBM prior to the
                  Effective Date, on or as soon possible following the Effective
                  Date. The due date for payment of such invoice will be no
                  earlier than 7 days prior to the date upon which IBM is
                  obliged to pay such Restructuring Costs to the Third Party.

         5.4.3    Subject to Clause 5.4.5, IBM's calculation and certification
                  of the costs in the Restructuring Costs Statement shall be
                  binding on the parties save in the case of fraud or manifest
                  error. In the event that any Restructuring Cost Statement
                  contains a fraud or manifest error, NTL may raise the same in
                  writing with IBM within 3 business days following receipt of
                  the Restructuring Cost Statement and the parties shall act in
                  good faith to rectify any such error as soon as practicable.
                  In the absence of any such fraud or manifest error (and except
                  to the extent thereof), NTL may not withhold payment of any
                  amount set out in a Restructuring Cost Statement and invoiced
                  in accordance with this Clause 5.3.

         5.4.4    All Restructuring Costs will be payable in accordance with
                  this Clause 5, (and in particular Table 1 above).

         5.4.5    For the avoidance of doubt the provisions of Schedule 23 to
                  the Framework Agreement (Audit Rights) shall apply to this CAF
                  1030 but may not be exercised by NTL until all Restructuring
                  Costs have been paid by NTL and in no event prior to 30
                  November 2002.
<PAGE>
6        SETTLEMENT

6.1      LIABILITIES PRIOR TO MVS START DATE

         6.1.1    NTL and IBM agree to make the financial settlement comprising
                  the payments referred to in Clause 6.3 below in full and final
                  settlement of any and all claims, counterclaims, causes or
                  rights of action on the part of (a) any member of the NTL
                  Group against any member of the IBM Group or (b) any member of
                  the IBM Group against any member of the NTL Group arising in
                  respect of or relating to the period prior to the Effective
                  Date under or in connection with the Framework Agreement to
                  the extent that the same relate to the following:

                  (i)      the amounts payable by IBM to NTL and NTL to IBM
                           under the Framework Agreement for the period prior to
                           the Effective Date except that the items specified in
                           Part 1B of Annex A shall be specifically excluded
                           from the scope of this paragraph (i) to the extent
                           specified therein; and

                  (ii)     the original due date for the delivery of certain
                           services or activities, as more particularly defined
                           in the attached Annex B, where the parties have
                           agreed an extended date for such delivery, as
                           referred to in the attached Annex B as the "Target
                           Date", being the number of days from the MVS Start
                           Date ; and

                  (iii)    the subject matter of the following letters from NTL
                           to IBM:

                  -        Letter dated 22nd February 2002 from Steve Nicholson
                           of ntl to Phil Galbraith of IBM detailing ntl's
                           claims under the Framework Agreement;

                  -        Letter dated 18th February 2002 from Steve Nicholson
                           of ntl to Phil Galbraith of IBM detailing ntl's
                           concerns under the Framework Agreement;

                  -        Letter of 18th February 2002 from Robert Mackenzie of
                           ntl to Phil Galbraith of IBM detailing ntl's claims
                           in relation to Clause 25.6 of the Framework
                           Agreement;

                  -        Letter dated 1st March 2002 from Steve Nicholson of
                           ntl to Phil Galbraith of IBM detailing ntl's claims
                           in relation to Schedule 4 of the Framework Agreement;

                  -        Letter dated 3 April 2002 from Steve Nicholson to
                           Phil Galbraith relating to certain Contract Change
                           Authorisation Forms; and

                  (iv)     the subject matter of the following letters from IBM
                           to NTL:
<PAGE>
                  -        Letter dated 6 March 2002 from Phil Galbraith of IBM
                           to Chris Amirtharajah of ntl detailing IBM's claims
                           under the Framework Agreement;

                  -        Letter dated 2 April 2002 from Phil Galbraith of IBM
                           to Chris Amirtharajah of ntl detailing IBM's claims
                           under the Framework Agreement;

                  -        Letter dated 2 April 2002 from Phil Galbraith to
                           Chris Amirtharajah relating to certain Contract
                           Change Authorisation Forms,

                  (all of the above together hereinafter referred to as the
                  "Claims").

         6.1.2    For the avoidance of doubt, NTL, on behalf of itself and the
                  NTL Group, and IBM, on behalf of itself and the IBM Group,
                  agree and acknowledge, without prejudice to the generality of
                  the foregoing, that, with effect from and following the
                  Effective Date, neither NTL Group nor IBM Group will be
                  entitled to rely upon any or all of the Claims referred to in
                  Clause 6.1.1 arising during the period prior to the Effective
                  Date as the basis of: (i) any claims of breach (including, but
                  not limited to, persistent breach or material breach) under
                  the Framework Agreement, (ii) disputing or withholding (or any
                  other set-off against) any amounts invoiced by any member of
                  the IBM Group for Services performed after the Effective Date
                  under the Framework Agreement or any amounts invoiced by any
                  member of the NTL Group in connection with events taking place
                  after the Effective Date under the Framework Agreement or
                  (iii) terminating all or any part of the Framework Agreement.

         6.1.3    For the avoidance of doubt, nothing in this CAF 1030 shall (i)
                  excuse NTL or IBM from performance of any of its respective
                  obligations under the Framework Agreement, as amended by this
                  CAF 1030, in respect of or relating to the period commencing
                  on the Effective Date, nor (ii) prevent NTL or the NTL Group,
                  or IBM or the IBM Group, from making or pursuing any claim,
                  counterclaim, cause or action arising in respect of or
                  relating to the period commencing on the Effective Date under
                  or in connection with the Framework Agreement or this CAF 1030
                  including, without limitation, any failure by IBM to perform
                  the services or activities specified in, and in accordance
                  with, Annex B.

6.2      NTL, on behalf of itself and the NTL Group, and IBM, on behalf of
         itself and IBM Group, each undertake and warrant that they will not at
         any time commence, advance, maintain or pursue any Claims. For the
         avoidance of doubt, NTL undertakes and warrants that it will not at any
         time consent to any member of the NTL Group, and IBM undertakes and
         warrants that it will not at any time consent to any member of the IBM
         Group, commencing, advancing, maintaining or pursuing any Claims.
<PAGE>
6.3      FINANCIAL SETTLEMENT

         NTL, on behalf of itself and the NTL Group, and IBM, on behalf of
         itself and the IBM Group, hereby acknowledge and agree that the
         financial settlement comprising the sums and payments set out in Annex
         A represents good and valuable consideration for the purposes of this
         CAF 1030 and is made in full and final settlement of the Claims as set
         out in this Clause 6.

7        MVS INITIAL BENCHMARK

7.1      The Parties have agreed that the Charges and the related Service Levels
         contemplated under this CAF 1030, as set out in the Framework Agreement
         in Schedule 1, will be benchmarked by an independent third party
         following the Effective Date in accordance with Schedule 10 of the
         Framework Agreement. This "Initial Benchmark" will be conducted by the
         Benchmarker commencing on or around 5 July 2002 or upon signature of a
         contract between IBM UK Limited, NTL and the Benchmarker in relation to
         the Initial Benchmark, whichever is the later. IBM and NTL shall use
         all reasonable endeavours to negotiate and sign such contract with the
         Benchmarker as soon as possible.

7.2      IBM and NTL agree to pay the Benchmarker's fees and charges on the
         following basis in relation to the Initial Benchmark:

         IBM to pay 70% of the actual fees and charges of the Benchmarker NTL to
         pay 30% of the actual fees and charges of the Benchmarker

         For the avoidance of doubt, subsequent benchmarks will be funded
         equally between IBM and NTL in accordance with Schedule 10 of the
         Framework Agreement.

         At the conclusion of the Initial Benchmark the parties shall follow the
         process set forth in Section 5 of Schedule 10 of the Framework
         Agreement, provided, however, any reduction in Charges as a result of
         the Initial Benchmark shall be effective as of 1 May 2002 except that
         any reduction in Application Development rates as a result of the
         Initial Benchmark shall be effective as of 1 September 2002.

7.4      The Parties have agreed that Gartner Group shall be Benchmarker for the
         Initial Benchmarking pursuant to this Clause 7 provided that IBM pays
         the following sums to NTL: (a) 50% of the fees due to Compass in
         respect of the benchmarking activities carried out to date pursuant to
         the Framework Agreement; and (b) a sum of up to L65,000 towards NTL's
         50% share of such fees. All such sums shall be payable within 7 days
         from receipt of an invoice from NTL and subject to NTL providing to IBM
         appropriate documentation to support such invoice.
<PAGE>
8        AS/400S WORDING

8.1      This clause 8 of CAF 1030 refers to the AS400 equipment that was to be
         purchased by NTL in accordance with the AS400 Agreement (the `AS/400
         Equipment').

8.2      Further to the AS/400 Agreement, NTL is due to make a second and final
         payment of L4,744,500.00 (excluding VAT) to FSL on 31 July 2002 and
         upon making such payment obtain legal and beneficial title to the
         equipment. As a result of and upon the Effective Date: (i) full legal
         and beneficial title to the AS/400 Equipment will remain vested in IBM
         and will not transfer to NTL on 31 July 2001, and (ii) NTL will
         irrevocably and unconditionally release and relinquish any and all
         rights, interests and title in the AS/400 Equipment (whether present or
         future, proprietary, contractual or otherwise) and at the same time,
         FSL and IBM hereby release NTL from all its payment obligations under
         the AS400 Agreement including, without limitation, from the obligation
         to make the second and final payment of L4,744,500.00 (excluding VAT)
         on 31 July, 2002 pursuant to the AS400 Agreement. IBM shall be free to
         use or dispose of the AS/400 Equipment in any way IBM may, in its
         absolute discretion, determine (including, without limitation, its
         inclusion in any proposals IBM may make to NTL at any time in the
         future). In consideration of the releases referred to above and title
         to the AS/400 Equipment remaining with IBM:

         (i)      on 31 May 2002, IBM will pay to NTL the sum of L4,744,500.00
                  (excluding VAT), provided, however, that IBM may offset this
                  sum against amounts then due and payable by NTL to IBM; and

         (ii)     on 31 July 2002, IBM will discharge the payment of
                  L4,744,500.00 (excluding VAT) to FSL. This is equivalent to
                  the second and final payment of L4,744,500.00 (excluding VAT)
                  that would, but for this CAF 1030, have been due to be paid by
                  NTL to FSL on this date and terminates the AS400 Agreement.

8.3      Upon and following the Effective Date, and upon reasonable notice in
         writing to NTL and during normal business hours, NTL shall at the
         site[s] at which the AS/400 Equipment is located make the AS/400
         Equipment freely available to IBM to enable its removal by IBM at any
         time. IBM will remove the AS/400 Equipment on or before 31 May 2002.
         The costs of the removal of the AS/400 Equipment will be borne by IBM.
         Without prejudice to Clause 8.2,with effect from the date that the
         AS400 Equipment is so removed by IBM or on 31 May 2002, whichever is
         earlier, FSL and IBM hereby release NTL from all its obligations under
         the AS400 Agreement. For the avoidance of doubt, the release contained
         in this Clause 8.3 shall not affect any accrued rights or liabilities
         of ntl, IBM or FSL, as the case may be, under the AS400 Agreement.
<PAGE>
9        FURTHER AMENDMENT OF THE FRAMEWORK AGREEMENT

9.1      The parties agree and acknowledge that the provisions of this CAF 1030
         shall amend and supplement the terms of the Framework Agreement with
         effect from the Effective Date of this CAF 1030. In particular, without
         limitation, NTL and IBM hereby agree and acknowledge that,
         notwithstanding any other provision of the Framework Agreement, the
         provisions of Clauses 5, 7 and 8 above shall be deemed to be
         incorporated into the Framework Agreement with effect from the
         Effective Date.

9.2      NTL and IBM hereby agree that, notwithstanding any other provision of
         the Framework Agreement, if a party fails to comply with any of its
         obligations under Clauses 3 (excluding Clause 3.2), 5, 7 and 8 above,
         the same shall constitute a material breach of the Framework Agreement
         by such party and the provisions of Clause 26.1.1 or Clause 26.2.1 of
         the Framework Agreement, as the case may be, shall apply. The
         provisions of the Framework Agreement (including, without limitation,
         Clauses 26 and 31.2) shall be deemed to have been amended accordingly.

10       MISCELLANEOUS PROVISIONS

10.1     Notwithstanding any other provision of this CAF 1030, in the event of
         any conflict between or ambiguity within the provisions of this CAF
         1030 and the Framework Agreement, the provisions of this CAF 1030 shall
         prevail.

10.2     If any provision of this CAF 1030 or any part thereof shall be found by
         any court or administrative body to be illegal, invalid or
         unenforceable, the illegality, invalidity or unenforceability of such
         provision or part provision shall not affect the other provisions of
         this CAF 1030 or the remainder of the provisions in question which
         shall remain in full force and effect.

10.3     Both NTL, on behalf of itself and the NTL Group, and IBM, on behalf of
         itself and IBM Group, agree to keep the existence and terms of this CAF
         1030 confidential. No party can disclose the existence or any of the
         terms of this CAF 1030 to any third party without the express written
         agreement of the other party to this CAF 1030, save where required to
         do so by law or regulatory requirement.

10.4     This CAF 1030 shall be governed by and interpreted in accordance with
         English law. The parties irrevocably submit to the non-exclusive
         jurisdiction of the English courts to settle any disputes which may
         arise in connection with this CAF 1030.
<PAGE>
THE PARTIES HAVE SHOWN THEIR ACCEPTANCE OF THE TERMS OF THIS CAF 1030 BY SIGNING
AT THE END OF THIS CAF 1030

SIGNED for and on behalf of                                   )
NTL GROUP LIMITED                                             )

/s/ Stuart Ross
--------------------------------

SIGNED for and on behalf of                                   )
IBM UNITED KINGDOM LIMITED                                    )

/s/ Peter Holland
--------------------------------

SIGNED for and on behalf of                                   )
IBM UNITED KINGDOM FINANCIAL                                  )
SERVICES LIMITED                                              )

/s/ S.D. Wilson
--------------------------------
<PAGE>
                                   SCHEDULE 1

                           Amended Framework Agreement
<PAGE>
                                   SCHEDULE 2

                  Blacklined version of the Framework Agreement
<PAGE>
                                     ANNEX A
<PAGE>
                                     ANNEX B
<PAGE>
                                     ANNEX C

                              CERTIFICATION LETTER

Dear Sir

I hereby certify, on behalf of IBM United Kingdom Limited, the Restructuring
Costs as specified in the attached Restructuring Cost Statements dated [ ] ,
have been incurred by IBM in accordance with the terms of Change Authorisation
Form 1030.<PAGE>
                                                                   Exhibit 10.11

                [ON THE LETTERHEAD OF J.P. MORGAN EUROPE LIMITED]

To:      NTL Communications Limited
         and
         NTL Investment Holdings Limited
         NTL House
         Bartley Wood Business Park
         Hook
         Hampshire
         RG27 9UP

         NTL Communications Corp.
         110 East 59th Street
         New York
         NY 10022
         U.S.A.

         The Guarantors (as defined in the Credit Agreement (as defined below))
         c/o NTL Communications Limited.
         NTL House
         Bartley Wood Business Park
         Hook
         Hampshire
         RG27 9UP

                                                              Date: 8 March 2002

CREDIT AGREEMENT DATED 30 MAY 2000 ORIGINALLY MADE BETWEEN NTL COMMUNICATIONS
LIMITED AS PARENT, NTL BUSINESS LIMITED AS ORIGINAL BORROWER, THE PARTIES NAMED
THEREIN AS GUARANTORS, NTL COMMUNICATIONS CORPORATION AS NTL CC AND OTHERS, AS
AMENDED AND RESTATED PURSUANT TO A RESTATEMENT AMENDMENT AGREEMENT DATED 26
SEPTEMBER 2001 (THE "CREDIT AGREEMENT")

1.       DEFINITIONS AND INTERPRETATION

1.1      DEFINITIONS

         Terms defined in the Credit Agreement shall, unless otherwise defined
         herein, bear the same meaning in this letter and in this letter:

         "CABLECOM CREDIT AGREEMENT" means the credit agreement dated 28 March
         2000 originally made between NTL Incorporated as parent, NTL Cablecom
         Holding GmbH as shareholder, Cablecom (Ostschweiz) AG (now known as
         Cablecom GmbH) as principal borrower, the parties named therein as
<PAGE>

         original borrowers, the parties named therein as original guarantors
         and others, as amended pursuant to an amendment agreement dated 16 May
         2000 and as further amended, novated, varied or supplemented from time
         to time prior to the date hereof;

         "CO-ORDINATORS" means the joint co-ordinators as defined in a
         Confirmation of Terms of Appointment letter agreement dated 7 March
         2002;

         "NTL CC NOTES" means any bonds, notes or similar public debt
         instruments issued by NTL CC in the domestic or international capital
         markets and outstanding at the date of this letter;

         "NTL GROUP NOTES" means the NTL CC Notes and any other bonds, notes or
         similar public debt instruments issued in the domestic or international
         capital markets by any other member of the Group;

         "RELEVANT EVENTS OF DEFAULT" means the Events of Default at Clauses
         24.6 (Cross Default), 24.7 (Insolvency and Rescheduling), 24.8 (Winding
         Up), 24.10 (Analogous Events) and 24.16 (Covenant Group Cross Default)
         of the Credit Agreement; and

         "STEERING COMMITTEE" means the steering committee as set out in a
         Confirmation of Terms of Appointment letter agreement dated 7 March
         2002.

1.2      INTERPRETATION

         Clause 1.2 (Interpretation) of the Credit Agreement shall apply to this
         letter as if set out in full. Headings in this letter shall not affect
         its interpretation.

2.       THE PROPOSED RECAPITALISATION

         NTL CC has informed the Agent that (a) it wishes to pursue a proposed
         restructuring, readjustment, rescheduling and/or reorganisation of NTL
         CC (the "PROPOSED RECAPITALISATION") (in particular in respect of its
         debts and other obligations) and (b) in connection with the Proposed
         Recapitalisation it intends to commence and progress negotiations (the
         "NTL CC NEGOTIATIONS") with one or more of the holders (the "NTL CC
         NOTEHOLDERS") of the NTL CC Notes and/or their representatives. NTL CC
         has requested the Banks to:

         2.1      consent to NTL CC taking all steps and corporate and other
                  action to take forward the Proposed Recapitalisation
                  (including, without limitation, commencing and progressing the
                  NTL CC Negotiations) (the "PROPOSED STEPS"); and

         2.2      agree that any Event of Default (including any Relevant Event
                  of Default) or Potential Event of Default (including in
                  respect of any Relevant Event of Default) which will or may
                  occur solely (directly or indirectly) as a result of the
                  Proposed Steps will not constitute an Event of Default or, as
                  the case may be, Potential Event of Default.

3.       CONSENT

         Following the receipt of Instructing Group consent, the Agent, on
         behalf of the Banks: (a) hereby consents to NTL CC taking the Proposed
         Steps; and (b) hereby agrees that any

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         Event of Default (including any Relevant Event of Default) or Potential
         Event of Default (including in respect of any Relevant Event of
         Default) which will or may occur solely (directly or indirectly) as a
         result of the Proposed Steps will not constitute an Event of Default
         or, as the case may be, Potential Event of Default (the "CONSENT")
         PROVIDED THAT:

3.1      the Consent shall not be effective until the date upon which:

         3.1.1    the agent under the Working Capital Facility has entered into
                  a consent letter (upon the instructions of an Instructing
                  Group (as defined in the credit agreement constituting the
                  Working Capital Facility)) with NTL CC (acting on behalf of
                  the Obligors (as defined in the credit agreement constituting
                  the Working Capital Facility)) on substantially the same terms
                  as this consent letter; and

         3.1.2    the agent under the Cablecom Credit Agreement has entered into
                  a consent letter (upon the instructions of an Instructing
                  Group (as defined in the Cablecom Credit Agreement)) with
                  Cablecom GmbH (acting on behalf of the Obligors (as defined in
                  the Cablecom Credit Agreement)) on substantially the same
                  terms as this letter;

3.2      the Proposed Steps shall not include:

         3.2.1    any exchange or similar offer to the NTL CC Noteholders or the
                  holders of any other NTL Group Notes (together with the NTL CC
                  Noteholders, the "NOTEHOLDERS") which exchange or similar
                  offer has been, or is required to be, filed with an
                  appropriate governmental agency or body (such as the U.S.
                  Securities and Exchange Commission) or is exempted from any
                  such filing but which is capable of acceptance by such
                  Noteholders (or any of them) (whether or not subject to
                  satisfaction of conditions);

         3.2.2    any legally binding agreement for, or any offer to Noteholders
                  (or any of them) which is capable of acceptance (whether or
                  not subject to the satisfaction of conditions) in respect of,
                  the prepayment (in whole or in part) of amounts outstanding
                  under the NTL Group Notes (or any of them) or the granting of
                  any security, guarantee or other credit support in respect of
                  amounts outstanding under the NTL Group Notes (or any of them)
                  PROVIDED THAT this paragraph 3.2.2 shall not prohibit the
                  granting of any security, guarantee or other credit support by
                  Diamond Cable Communications Limited, Diamond Holdings Limited
                  or NTL (Triangle) LLC or any of their respective subsidiaries
                  where such security is required to be granted pursuant to the
                  terms (as at the date hereof) of the indentures constituting
                  the NTL Group Notes issued by Diamond Cable Communications
                  Limited, Diamond Holdings Limited or, as the case may be, NTL
                  Triangle LLC; or

         3.2.3    the entry by any member of the Group into any legally binding
                  agreement with the Noteholders (or any of them) in their
                  capacity as such in relation to the Proposed Recapitalisation
                  (in the context of a restructuring) or the NTL Group Notes (or
                  any of them) (in the context of a restructuring), save for any
                  legally

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<PAGE>

                  binding agreements: (a) entered into for the purpose of
                  enabling the provision of information by or to any member of
                  the Group in connection with the Proposed Recapitalisation or
                  to facilitate or enable the progress of non legally binding
                  discussions or negotiations in connection with the Proposed
                  Steps; (b) entered into for the purpose of engaging legal
                  and/or other professional advisors in connection with the
                  Proposed Recapitalisation; (c) under which the Noteholders
                  unconditionally agree for the benefit of the issuer of the
                  relevant NTL Group Notes to waive all or any, and/or agree not
                  to exercise all or any, of their rights in respect of the NTL
                  Group Notes; or (d) under which the Noteholders
                  unconditionally agree for the benefit of the issuer of the
                  relevant NTL Group Notes to a standstill arrangement (or any
                  other arrangement having similar effect) in respect of all or
                  any of their rights in respect of the NTL Group Notes; and

3.3      the Consent shall terminate at 5.30pm (New York time) on 29 March 2002
         and as at such time or any time thereafter the Agent may by written
         notice to the Relevant Obligor take any action pursuant to Clause 24.18
         (Acceleration and Cancellation) of the Credit Agreement in respect of
         any Event of Default the subject of the Consent to the extent that, at
         the relevant time, such Event of Default is continuing. For the
         avoidance of doubt, if at such time the NTL CC Negotiations are not
         continuing and no other Proposed Steps are being taken at, or are taken
         after, such time, no Event of Default the subject of the Consent shall
         be continuing.

4.       ACTION BY THE AGENT

         Notwithstanding the Consent, the Agent may take any action deemed
         appropriate pursuant to Clause 24.18 (Acceleration and Cancellation) of
         the Credit Agreement and/or under any Finance Document upon (or at
         anytime after):

4.1      the occurrence of any Event of Default under Clause 24.6 (Cross
         Default) (but only whilst such Event of Default is continuing) other
         than where such Event of Default is in respect of any creditor or
         creditors becoming entitled (by reason of default) to declare any
         Financial Indebtedness due and payable prior to its specified maturity
         by reason of a default arising solely (directly or indirectly) as a
         result of any of the Proposed Steps and such Financial Indebtedness is
         not declared to be or does not otherwise become due and payable prior
         to its specified maturity;

4.2      the occurrence of any Event of Default under Clause 24.16 (Covenant
         Group Cross Default) (but only whilst such Event of Default is
         continuing) other than where such Event of Default is in respect of any
         holder or creditor becoming entitled to declare Permitted Covenant
         Group Indebtedness due and payable prior to its specified maturity
         solely (directly or indirectly) as a result of any of the Proposed
         Steps and such Financial Indebtedness is not declared to be or does not
         otherwise become due and payable prior to its specified maturity. For
         the avoidance of doubt, the Agent, on behalf of the Banks, hereby
         acknowledges that no Event of Default will occur under Clause 24.7.1
         (Insolvency and Rescheduling) or Clause 24.16 (Covenant Group Cross
         Default) in respect of Financial Indebtedness arising under the NTL CC
         Notes not being paid when due and payable until such time as the NTL CC
         Noteholders (or any of them) are

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<PAGE>

         entitled, under the terms and conditions of the NTL CC Notes, to
         declare any Financial Indebtedness representing principal in respect of
         the NTL CC Notes due and payable prior to its specified maturity date;
         or

4.3      any of the Parent, the Post-Novation Borrower, NTL CC or any Guarantor
         failing to duly perform or comply with any obligation expressed to be
         assumed by it hereunder unless such failure relates to the obligation
         at paragraph 5.3 below and such failure is remedied within two Business
         Days or such failure relates to the obligations at paragraph 5.4 or 5.5
         below and such failure is remedied within 7 Business Days.

5.       PARENT UNDERTAKINGS

         The Parent undertakes by its counter-signature of this letter to:

5.1      procure that no issuer of NTL Group Notes (or any party on such
         issuer's behalf) at any time purchases or buys-back any of the NTL
         Group Notes issued by it or by any other member of the Group;

5.2      procure that no member of the Group which is a Guarantor as at the date
         of this letter resigns as a Guarantor;

5.3      provide to the Agent (in sufficient copies for all Banks, if the Agent
         so requests) a 13 week rolling cash flow forecast for the UK Group (the
         "FORECAST") which shall be updated by the Parent and provided to the
         Agent on a fortnightly basis (the first Forecast to be delivered
         pursuant to this paragraph 5.3 shall be delivered by the Parent to the
         Agent on 5 March 2002). Each Forecast shall be in substantially the
         same form as the pro forma Forecast agreed by and delivered to the
         Agent prior to the date hereof and shall include details of cash
         balances for members of the Group in substantially the same form as
         that information appears in, and in respect of the same members of the
         Group as, the aforementioned pro forma Forecast;

5.4      supply or otherwise make available to the Co-Ordinators an index of any
         information relating to NTL CC or the UK Group or any member of the UK
         Group which is provided to the Noteholders (or any of them) by any
         member of the Group where such information is materially different from
         any information which has been provided to the Co-Ordinators and/or the
         Steering Committee and/or the Agent and/or the Banks. If requested by
         the Co-Ordinators, the Parent shall make such aforementioned
         information available to the Co-Ordinators on the same basis as such
         information is made available to the Noteholders PROVIDED THAT the
         Co-Ordinators have first signed a confidentiality undertaking in favour
         of the Parent in a form acceptable to the Parent (acting reasonably);

5.5      provide to the Co-Ordinators copies of:

         5.5.1    any material term sheets sent by any member of the Group to
                  the Noteholders (or any of them) and/or any of their advisors
                  and which relate to the Proposed Recapitalisation; and

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<PAGE>

         5.5.2    any material comments sent by any member of the Group to the
                  Noteholders (or any of them) and/or any of their advisors on
                  any material term sheets which relate to the Proposed
                  Recapitalisation;

5.6      ensure that any material term sheets sent by any member of the Group to
         the Noteholders (or any of them) and/or any of their advisors and which
         relate to the Proposed Recapitalisation are expressly marked so as to
         indicate that any conclusive agreement (whether or not subject to
         satisfaction of conditions) by any member of the Group in relation to
         the Proposed Recapitalisation is subject to such member of the Group
         obtaining the prior written consent of the Banks;

5.7      keep the Co-ordinators informed at each meeting between the Parent and
         the Co-Ordinators of all material developments in relation to and, at
         the request of the Co-Ordinators, make available to the Co-Ordinators
         all requested documentation relating to:

         5.7.1    any possible strategic investment in the Group (or any member
                  of the Group) by any person; or

         5.7.2    any proposed disposal of, by one or more transactions or
                  series of transactions (whether related or not), the whole or
                  any part of the revenues or assets of any member of the UK
                  Group where such disposal is material in the context of the UK
                  Group taken as a whole; or

         5.7.3    any proposed disposal of, by one or more transactions or
                  series of transactions (whether related or not), the whole or
                  any part of the revenues or assets of any member of the Group
                  not being a member of the UK Group where such disposal is
                  material in the context of the Group (excluding for the
                  purposes of this paragraph 5.7.3 the UK Group) taken as a
                  whole,

         PROVIDED THAT the Parent shall only make any such information and
         requested documentation available to the Co-Ordinators if the
         Co-Ordinators have first signed a confidentiality undertaking in favour
         of the Parent in a form acceptable to the Parent (acting reasonably)
         and PROVIDED FURTHER THAT the Parent shall not be obliged to make such
         information and requested documentation available to the Co-Ordinators
         if the Parent demonstrates to the satisfaction of the Co-Ordinators (by
         the delivery of a letter from the Group's external legal advisors
         confirming the same, or by other satisfactory means) that it is
         prohibited from making the information or, as the case may be,
         requested documentation available under the terms of a confidentiality
         undertaking it has entered into with a third party; and

5.8      procure that no member of the UK Group makes any Permitted Payment
         other than:

         5.8.1    a Permitted Payment falling within paragraph (b) of the
                  definition of Permitted Payment in the Credit Agreement
                  PROVIDED THAT the aggregate amount of all such Permitted
                  Payments made during the period from (and including) the date
                  hereof to (and including) the date of termination of the
                  Consent shall not exceed L5,000,000;

         5.8.2    a Permitted Payment falling within paragraph (c)(i), (iv) (but
                  only in respect of any bonds, notes or similar public debt
                  instruments issued by NTL CC) or (v) of

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<PAGE>
                  the definition of Permitted Payment in the Credit Agreement
                  PROVIDED THAT prior to the proposed Permitted Payment being
                  made NTL CC demonstrates to the satisfaction of the Agent (it
                  being agreed that the Agent shall be satisfied if the most
                  recently delivered Forecast confirms the same) that in the
                  absence of NTL CC receiving the proposed Permitted Payment it
                  will, following the making of the relevant cash payment
                  obligation in respect of which the Permitted Payment is
                  proposed to be made, have cash resources available to it in an
                  amount less than L25,000,000; and

         5.8.3    a Permitted Payment falling within paragraph (d) or (f) of the
                  definition of Permitted Payment in the Credit Agreement.

6.       CONFIRMATION AND REPRESENTATION FROM PARENT

6.1      The Parent confirms and represents by its countersignature to this
         letter that to the best of its knowledge and belief no Event of Default
         will occur under, and no Potential Event of Default will occur in
         respect of, Clause 24.6 (Cross Default) or Clause 24.16 (Covenant Group
         Cross Default) (other than under the credit agreement constituting the
         Working Capital Facility and (assuming their unwind values exceed
         L20,000,000 in aggregate) the ISDA Master Agreements each dated 26
         March 2001 between The Chase Manhattan Bank and NTL CC and between The
         Royal Bank of Scotland plc and NTL CC) as a result of the Proposed
         Steps. The Parent agrees to promptly inform the Agent if it becomes
         aware of any event which, if it were not the subject of the agreement
         of the Banks contained in this letter, would constitute an Event of
         Default or Potential Event of Default under or in respect of Clause
         24.6 (Cross Default) or Clause 24.16 (Covenant Group Cross Default)
         (save under the credit agreement constituting the Working Capital
         Facility or the aforementioned ISDA Master Agreements).

6.2      The Parent represents that to the best of its knowledge and belief no
         Event of Default (which is not a Relevant Event of Default) or
         Potential Event of Default (which is not in respect of a Relevant Event
         of Default) will or is likely to occur as a result of the Proposed
         Steps.

6.3      For the purposes of this paragraph 6 "to the best of its knowledge and
         belief" means the actual knowledge and belief of the Parent's Chief
         Financial Officer and the Parent's Group Treasurer, each after having
         made due and careful enquiry.

7.       MISCELLANEOUS

7.1      This letter is a Finance Document for the purposes of the Credit
         Agreement and all other Finance Documents.

7.2      The Consent shall be without prejudice to any other rights or remedies
         (save as specifically agreed otherwise in this letter) which the Agent,
         any Bank or any other person may now or at any time in the future have
         or which may now or at any time in the future be available to them
         under the terms of the Finance Documents or as a matter of law and
         nothing contained herein shall (save as specifically consented to or
         agreed in this letter) constitute or be deemed to constitute a waiver,
         release or discharge of any or all of

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<PAGE>
         the rights and remedies which the Agent, any Bank or any other person
         may have under the Finance Documents or as a matter of law.

7.3      The Co-Ordinators agree that they shall forward copies of any
         documentation or information received pursuant to paragraphs 5.4, 5.5
         or 5.7 only to members of the Steering Committee who have entered into
         a confidentiality undertaking with the Parent in a form acceptable to
         the Parent (acting reasonably).

7.4      We confirm that you may provide a copy of this letter to the agent and
         the banks under the Working Capital Facility and to the agent and the
         banks party to the Cablecom Credit Agreement.

7.5      A person who is not a party to this letter has no right under the
         Contracts (Rights of Third Parties) Act 1999 to enforce any term of
         this letter.

7.6      This letter shall be governed by, and construed in accordance with,
         English law.

Please indicate your acceptance of the terms hereof by signing the enclosed copy
of this letter and returning it to Stephen Gillies at J.P. Morgan Europe Limited
at or before 5:00 p.m. (London time) on 22nd March 2002, the time at which the
agreement of the Agent and the Banks set forth above (if not so accepted prior
thereto) will expire.

Yours faithfully,

For and on behalf of
J.P. MORGAN EUROPE LIMITED
as Agent on behalf of the Banks

By:      /s/ Caroline Walsh
         ----------------------
         /s/ Maxine Graves
         ----------------------

Title:

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<PAGE>

ACCEPTED AND AGREED

NTL INVESTMENT HOLDINGS LIMITED

By:        /s/ John Gregg
           ----------------------
Title:

Dated:

NTL COMMUNICATIONS CORP.

By:        /s/ Richard J. Lubasch
           ----------------------
Title:

Dated:

NTL COMMUNICATIONS LIMITED
for itself and for and on behalf
of the Guarantors

By:      /s/ John Gregg
         ----------------------
Title:

Dated:

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