Document:

Amendment dated July 2, 2012 and September 1, 2012

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange Commission. 
  

 Exhibit 10.1 
 Amendment to Sales Agreement 
 Symetra Life Insurance Company

 Individual Life Policies 
 Base Commission Schedule Endorsement 
  

																	
	  	  	 Product Name
	  	 1st Year
Commission
	  	Issue Age	  	 Policy Rider
Commission
	  	 Renewal
Commission
	  	 Service Fee
	  	LSA #
(For
internal
use only)	  	Effective
Date
	Term	  	 10 & 15 Year Level Term Fully Underwritten All face amounts
  
	  	 [***]
 of Annual Premium (less
policy fees)
	  	N/A	  	Same 1st Year Commission rates as base policy	  	N/A	  	N/A	  	5920	  	11/16/2011
	  	 20 & 30 Year Level Term Fully Underwritten All face amounts
  
	  	 [***]
 of Annual Premium (less
policy fees)
	  	N/A	  	Same 1st Year Commission rates as base policy	  	N/A	  	N/A	  	5920	  	11/16/2011
	  	10 & 20 Year Level Term Simplified Issue All face amounts	  	 [***]
 of Annual Premium
(including policy fees)
	  	N/A	  	Same 1st Year Commission rates as base policy	  	N/A	  	N/A	  	5957	  	11/16/2011
									
	Permanent Life	  	Symetra Universal Life Fully Underwritten	  	 [***]
 of all premium up to 1st
annual target
	  	N/A	  	N/A	  	 [***]
 of excess premium over
first annual target through 6th policy year
	  	 [***]
 starting 7th policy year
once $1,000 in 1st Year Commission is received
  
	  	5920	  	11/16/2011
	  	Symetra Universal Life Simplified Issue	  	 [***]
 of all premium up to 1st
annual target
	  	N/A	  	N/A	  	 [***]
 of excess premium over
first annual target through 6th policy year
	  	 [***]
 starting 7th policy year
once $1,000 in 1st Year Commission is received
  
	  	5957	  	11/16/2011
	  	 Successor Single Premium Life Fully Underwritten

 
	  	 [***]
 of single
premium
	  	55-80 years	  	N/A	  	N/A	  	N/A	  	10332	  	7/2/2012
	  	 Successor Single Premium Life Simplified Issue

 
	  	 [***]
 of single
premium
	  	55-80 years	  	N/A	  	N/A	  	N/A	  	10332	  	7/2/2012
									
	Supplemental Benefits	  	Accidental Death Guaranteed Insurability Option Waiver of Premium Insured Children’s Benefit	  	Same 1st year rate as base policy	  	N/A	  	N/A	  	N/A	  	N/A	  	N/A	  	N/A

  

			
	 Bundle # SSC026
 (Life T&C
Coding LSA 461ch)
	  	 Agency: Chase Insurance Agency
 24339916

  

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange Commission. 
  

 Amendment to Sales Agreement 

Effective as of September 1, 2012 
 Symetra Life Insurance Company 
 Annuity Base Commission Schedule

  

			
	Symetra Custom 7 Fixed Annuity Payment
Schedule	  	 

 Subject to the applicable conditions specified below, base commissions as a percentage of premiums will be paid as
follows: 
 For Attained Ages 80 and under: 
  

	 	•	 	 [***] on purchase payments between $10,000 and $49,999.99 

 

	 	•	 	 [***] on purchase payments between $50,000 and $99,999.99 

 

	 	•	 	 [***] on purchase payments of $100,000 and above 

 For Attained Ages 81 through 86: 
  

	 	•	 	 [***] on purchase payments between $10,000 and $49,999.99 

 

	 	•	 	 [***] on purchase payments between $50,000 and $99,999.99 

 

	 	•	 	 [***] on purchase payments of $100,000 and above 

 For Attained Ages 87 through 90: 
  

	 	•	 	 [***] on purchase payments between $10,000 and $49,999.99 

 

	 	•	 	 [***] on purchase payments between $50,000 and $99,999.99 

 

	 	•	 	 [***] on purchase payments of $100,000 and above 

  

			
	Chargebacks	  	 

 In the event that a Contract is surrendered under the “free look” provision, or otherwise rescinded, then charge
backs will be made against all compensation paid with respect to such Contract. 
 In the event of a partial withdrawal within twelve
(12) months from a Contract’s issue date, Agency will be charged back compensation paid on the amount that exceeds 10% of such Contract’s Policy Value. In the event of a full withdrawal within twelve (12) months from a
Contract’s issue date, Agency will be charged back all compensation paid with respect to such Contract. The chargeback will be waived if the withdrawal: 
  

	 	•	 	 Does not exceed the amount available under the 10%-Free Withdrawal provision of the Contract; 

 

	 	•	 	 Is a non-commissionable transfer or rollover between Company products; 

 

	 	•	 	 Is made after the Owner is deceased or becomes confined in a hospital or nursing home; 

 

	 	•	 	 Is part of a series of systematic withdrawals pursuant to Internal Revenue Code Section 72(t) or 401(a)(9) for qualified plans and Section 72
(q) or 72 (s) for non-qualified plans; 

  

	 	•	 	 Is a payout under an annuitization option of the Contract. 

 THIS SCHEDULE MAY BE MODIFIED OR CANCELED BY COMPANY AT ANY TIME BY 

PROVIDING WRITTEN NOTICE. THIS SCHEDULE SUPERSEDES ANY PREVIOUS VERSION OF 

THE SYMETRA CUSTOM 7 ANNUITY SCHEDULE. 
  

			
	LSA-7050 04/2012	 	 Agency: Chase Insurance Agency Inc
 24-33-9916Amendment No. 3 dated September 6, 2012

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra Financial
Corporation, this information has been filed separately with the Securities and Exchange Commission. 
 Exhibit 10.2 

AMENDMENT NO. 3 TO 
 MASTER SERVICES AGREEMENT 
 This Amendment No. 3 (this
“Amendment”) to the Master Services Agreement dated August 1, 2009 (the “Agreement”) is hereby entered into as of September 6, 2012 and effective September 6, 2012 by and between Symetra Life Insurance Company, a
Washington corporation (including its successors and permitted assigns, “Symetra”), and Xerox Business Services, LLC (formerly Affiliated Computer Services, Inc.), a Delaware corporation (including its successors and
permitted assigns, “Xerox”). Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Agreement. 
 WHEREAS, on April 1, 2012, Affiliated Computer Services, Inc. changed its name to Xerox Business Services, LLC. 
 WHEREAS, the parties hereto desire to amend the Agreement in the manner set forth in this Amendment. 
 NOW THEREFORE, in consideration of the representations, warranties, promises and covenants contained herein, and other good and valuable consideration, the receipt, sufficiency and adequacy of
which are hereby acknowledged, the Parties, intending to be legally bound, agree to the foregoing and as follows: 
 1.
    Amendment to Name. Any reference to Affiliated Computer Services, Inc. (“ACS”) in the Agreement or related documents, shall be deemed replaced by the term Xerox Business Services, LLC
(“Xerox”). 
 2.     Amendment to Schedule 2D, Section 4.2, Table 11. Table 11.
Network Administration Services SLAs of Schedule 2D, Section 4.2 is replaced with the following: 
 Table 11. Network
Administration Services SLAs 
  

			
	DEFINITION	  	Routers and circuits to be managed proactively using either product-specific or proprietary network monitoring and management tools. Measurement for these network components is
24x7x365 requirement. Pre-scheduled maintenance shall be performed according to the published maintenance window schedule, with the ability to reschedule based on network availability requirements from the various Symetra groups or
clients.

  

							
	 Network Administration Services
SLAs

	 Administration Task
	 	 Service Measure
	 	 Performance Target
	 	SLR
	Data network Service reporting per Symetra requirements	 	Reporting timeliness	 	Monthly	 	[***]

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange Commission. 
  

							
	 Network Administration Services
SLAs

	 Administration Task
	  	 Service Measure
	 	 Performance Target
	    	SLR
	Implementation of firewall changes related to changing, adding/deleting firewall rules.	  	Response time	 	 Emergencies: £2 hours

 
 standard requests: within normal change control
parameters after submission by Symetra
	    	[***]
		  	Formula	 	                    As provided in the Spec
Sheet
		  	Measurement Interval	 	                    As provided in the Spec
Sheet
		  	Measurement tool	 	                    As provided in the Spec
Sheet

 3.     Amendment to Schedule 2D, Section 4.2, Table 12. The definition under Table
12. Security Intrusion Detection SLAs of Schedule 2D, Section 4.2 is replaced with the following: 
  

			
	 DEFINITION
	  	Network traffic to/from designated systems is monitored for current attack signatures and is retained for 3 days. Measurement for this Service is 24x7x365 requirement.
Pre-scheduled maintenance shall be performed per the Symetra-approved change window.

 4.     Amendment to Scheduled 2D, Section 4.2, Table 13. Table 13. Security
Penetration Services SLAs of Scheduled 2D, Section 4.2 is replaced with the following: 
  

			
	DEFINITION	  	Entire networks are tested to determine the susceptibility of their hosts to current attacks.

  

									
	 Security Vulnerability & Penetration
Services SLAs
	 
	 Management Task
	  	 Service Measure
	  	 Performance Target
	    	SLR	 
	Deliver remediation plan that addresses identified penetration testing vulnerabilities	  	Elapsed time	  	Within Five (5) Business Days from conclusion of the penetration test period.	    	 	[***	] 
		  	Formula	  	                    As provided in the Spec
Sheet	  
		  	Measurement Interval	  	                    As provided in the Spec
Sheet	  
		  	Measurement tool	  	                    As provided in the Spec
Sheet	  

 5.     Amendment to Scheduled 2G. All references in Schedule 2G to form coding DOC1 and
B-SYMT are deleted. 
 6.     Amendment to Attachment B. Attachment B. Symetra Sites and Symetra Equipment is
hereby replaced in its entirety with the attached Attachment B. 

  
 -2-

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange Commission. 
  

 7.     Amendment to Attachment M, Table 2. Table 2 of Attachment M.
Offshore Services is replaced with the following: 
  

			
	Table 2 Symetra-Approved Offshore Locations
		
	 Location
	 	 
	 Kuala Lumpur, Malaysia
 Bangalore, India
 Mexico

Canada

Ireland
 Chennai,
India
	 	

 8.     Amendment to Appendix 3.1. Summary - 5 Year Roll Up. The line item titled
“Output Processing” and “Annual Total Fees” under the Total Annual Service Fees table are replaced with the following: 

TOTAL ANNUAL SERVICE FEES 
  

																																	
	 Service / Description
	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6
Optional	 	 	Year 7 Optional	 	 	Total	 
	 Output Processing
	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  
	 ANNUAL TOTAL FEES
	 	$	11,410,296	  	 	$	10,574,796	  	 	$	10,571,892	  	 	$	10,662,996	  	 	$	10,777,536	  	 	$	10,777,536	  	 	$	10,777,536	  	 	$	75,552,588	  

 The line item titled “Output Processing” and “Annual Total Fees” under the Total Annual Fees table
are replaced with the following: 
 TOTAL ANNUAL FEES 
  

																																	
	 Service / Description
	 	Year 1	 	 	Year 2	 	 	Year 3	 	 	Year 4	 	 	Year 5	 	 	Year 6
Optional	 	 	Year 7 Optional	 	 	Total	 
	 Output Processing
	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  	 	 	[***]	  
	 ANNUAL TOTAL FEES
	 	$	13,904,916	  	 	$	13,069,416	  	 	$	13,066,512	  	 	$	13,157,616	  	 	$	13,272,156	  	 	$	13,272,156	  	 	$	13,272,156	  	 	$	93,014,928	  

 9.     Amendment to Appendix 3.1. Output Processing. The Resource Unit Category line
item titled, Printed Image (Bellevue) is deleted and replaced by a Resource Unit Category line item titled, Xerox Monthly Managed Service with a Unit of Measure of Fixed. The Baseline Quantity and Monthly Unit Price columns for each of the Years 1
through 7 are empty, with the Monthly Total columns for Years 3 through Year 7 updated with the following: 
  

																							
	 Resource Unit Category
	  	 Unit of

Measure
	  	Year 3
Monthly
Total	 	  	Year 4
Monthly
Total	 	  	Year 5
Monthly
Total	 	  	Year 6
Optional
Monthly
Total	 	  	Year 7
Optional
Monthly
Total	 
	Xerox Monthly Managed Service	  	Fixed	  	 	[***]	  	  	 	[***]	  	  	 	[***]	  	  	 	[***]	  	  	 	[***]	  

  
 -3-

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange Commission. 
  

 The Monthly Service Fees and Annual Services Fee shown for each of the Years 3 through Year 7 are
updated accordingly to show the following: 
  

											
	 	  	 Year 3
	  	 Year 4
	  	 Year 5
	  	 Year 6
	  	 Year 7

	MONTHLY SERVICES FEE	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]
						
	ANNUAL SERVICES FEE	  	[***]	  	[***]	  	[***]	  	[***]	  	[***]

 Under the Additional Resource Charges (ARC) and Reduced Resource Charges (RRC) table of Appendix 3.1 Output Processing,
the Resource Unit Category line item titled, Printed Image (Bellevue) is deleted and replaced by a Resource Unit Category line item titled, Variable Printing (Bellevue). The Unit of Measure column is empty as are the columns under Year 1 and Year 2.
The ARC Unit Price for each of the Years 3 through Year 7 is [***] with the RRC Unit Price columns being empty. 
 [Signature
Page Follows] 

  
 -4-

 Portions marked [***] have been omitted pursuant to a Confidential Treatment Request by Symetra
Financial Corporation, this information has been filed separately with the Securities and Exchange Commission. 
  

 IN WITNESS WHEREOF, the parties have executed this Amendment as of the date and year
first above written. 
 SYMETRA LIFE INSURANCE COMPANY 
  

			
	By:	 	 /s/ George N. McKinnon

	Title:	 	 Senior Vice President

	Date:	 	
            9/4/12       
     

 XEROX BUSINESS SERVICES, LLC 
  

			
	By:	 	 /s/ Derrick C. Brown

	Title:	 	 SBU Executive

	Date:	 	             9/6/12
            

  
 -5-

 ATTACHMENT B 
 SYMETRA SITES AND SYMETRA EQUIPMENT 
 Symetra Sites: 

 

			
	 Office City Location
	  	 Address

	Richardson, TX	  	740 E. Campbell Rd, Suite 560, Richardson, TX 75081
		
	San Diego, CA	  	1455 Frazee Rd., Suite 310, San Diego, CA 92108
		
	Cincinnati, OH	  	463 Ohio Pike, Suite 307, Cincinnati, OH 45255
		
	Symetra Headquarters	  	777 108th Avenue NE, Bellevue, WA 98004
		
	Indianapolis, IN.	  	3500 DePauw Blvd, Suite 2041, Indianapolis, IN 46268
		
	Boston, MA	  	50 Congress Street, Suite 620, Boston, MA 02109
		
	Enfield (Hartford), CT	  	1699 King Street, Suite 300 Enfield, CT 06082
		
	Exton (Conshohocken), PA	  	1 E. Uwchlan Ave. Suite 303, Exton, PA 19341
		
	Pittsburgh (Bethel Park), PA	  	2000 Oxford Drive Suite 490, Bethel Park, PA 15102
		
	Atlanta (Norcross), GA	  	3740 Davinci Court Suite 350, Norcross, GA 30092
		
	Miami, FL	  	7300 Corporate Center Dr. Suite 205, Miami, FL 33126
		
	Chicago , IL	  	125 South Wacker, Suite 275, Chicago, IL 60606
		
	Ashland, WI	  	118 3rd Street East, Ashland, WI 54806
		
	Waltham, MA	  	130 Turner Street, Bldg. 3, Suite 225 Waltham, MA 02453

 Symetra Equipment: 
  

	1.	Symetra-Owned Equipment: Symetra owns the AT&T Partner Telephony Systems and all telephony peripherals installed in the Boston, MA and Exton, PA
offices as well as two (2) Secure IBM Infoprint 1532N MICR printers located in Bellevue, WA in Symetra//Xerox print center as of the Restatement Date. 

 

	2.	Symetra-Leased Equipment: None as of the Restatement Date.

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