Document:

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                                                                   Exhibit 10.15

                                                                  Conformed Copy

                         ==============================

                          TRANSITION SERVICES AGREEMENT

                                     between

                                     NFC PLC

                                       and

                             NA HOLDING CORPORATION

                                 ===============

                          Dated as of November 19, 1999

                                 ===============

                         ==============================

<PAGE>

                          TRANSITION SERVICES AGREEMENT

            This TRANSITION SERVICES AGREEMENT (together with all schedules
hereto, this "Agreement") dated as of November 19, 1999 between NA Holding
Corporation, a Delaware corporation (the "Buyer") and NFC PLC, a company
organized under the laws of England and Wales ("NFC").

                               W I T N E S E T H:

            WHEREAS, pursuant to the terms of the Acquisition Agreement, dated
as of September 14, 1999, between Buyer and NFC (the "Acquisition Agreement"),
as of the date hereof (i) NFC and certain subsidiaries of NFC have sold all of
the issued and outstanding stock of the Allied Van Lines, Inc. and the other
Target Subsidiaries listed on Annex B to the Acquisition Agreement to the Buying
Group; (ii) Pickfords Ltd. has issued a certain number of shares in its capital
to the Buying Group; and (iii) NFC Canada Ltd., a company organized under the
laws of Canada has sold all of the assets used or held for use in connection
with the Moving Business as conducted in Canada to the Buying Group (capitalized
terms used herein without definition shall have the meanings set forth in the
Acquisition Agreement);

            WHEREAS, the Acquisition Agreement provides that NFC shall enter
into a transition services agreement with the Buyer pursuant to which NFC and
certain of its Affiliates (each, a "Service Provider" and collectively, the
"Service Providers") will provide certain services to the Company Group upon the
terms hereof; and

            WHEREAS, the parties desire hereby to set forth the terms and
conditions upon which the Service Providers will provide the services described
on Schedule A hereto (the "Services") to the Company Group following the Closing
for a limited period of time;

            NOW, THEREFORE, in consideration of the premises and the mutual
covenants and agreements contained herein, and for other good and valuable
consideration the receipt and sufficiency of which is hereby acknowledged, the
parties hereto agree as follows:

                                    SECTION 1
                              PROVISION OF SERVICES

            1.1. Provision of Services. (a) In accordance with the terms and
provisions of this Agreement, NFC shall provide, and shall cause its Affiliates
to provide, the Services to the Company Group upon the terms set out in Schedule
A, until the expiration date set forth on Schedule A for each such Service (the
"Expiration Date") for
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the monthly fee as set forth for such Service on Schedule A, as Schedule A may
be amended from time to time in accordance with the procedures set forth in
Section 3.2 hereof.

            (b) Services shall be provided in the manner and at a level of
quality and performance consistent with past practice during the 12-month period
preceding the date hereof, and NFC shall be under no obligation to perform the
Services at any higher level of quality and performance. In providing the
Services hereunder, NFC may use such personnel of NFC or its Affiliates as NFC
deems necessary or appropriate, or may employ the services of third parties to
the extent such third party services are routinely utilized to provide such
services to NFC or are reasonably necessary to the efficient performance of any
such Services, provided that such third party services shall be of substantially
similar quality to Services provided during the 12-month period preceding the
date hereof. NFC shall use its commercially reasonable best efforts to obtain
all third party consents, waivers and approvals required to provide any Service
pursuant to this Agreement (other than in respect of the use of the HYPERION
software with respect to which the provisions of clause (c) of this Section 1.1
shall govern). To the extent that the Buyer requires any additional licenses to
receive any Service in relation to software, hardware or other equipment
(including, without limitation, telecommunications equipment) used to provide
such Service the Buyer shall cooperate and give reasonable assistance to NFC in
obtaining such additional licenses or in the alternative to obtain extensions to
appropriate third party licenses held by NFC or its Affiliates. The cost of
obtaining any such consents, approvals or licenses shall (unless such licenses
are required as a result of an increase in the number of users) be borne in the
following manner: NFC shall bear the first (pound)50,000 in aggregate of costs;
thereafter, all costs shall be borne equally by NFC and the Buyer. The Buyer
acknowledges and agrees that to the extent the number of users using the
Services is higher than the number of users using such Services prior to the
Closing Date, the Buyer alone shall bear the costs of license fees in respect of
such additional users. To the extent that such additional licenses, consents or
permissions are not so obtained, the Buyer and NFC shall cooperate to determine
an alternative to the Services and shall bear the costs of such alternative
services equally.

            (c) In respect of the use by the Company Group of the HYPERION
software used by NFC (the "HYPERION Software"), the Buyer and NFC agree that
neither party shall make contact with or enter into discussions or negotiations
with the owners of the HYPERION Software without consulting with the other
party. NFC agrees that it shall or shall procure that its Affiliates give all
reasonable assistance to the Buyer and its Affiliates for the purpose of
obtaining any consent, waiver or approval for the use of the HYPERION Software
and/or to secure the provision of the Service(s) utilizing the HYPERION
Software, including without limitation making appropriate representatives of the
Buyer or the Company Group available to meet with the owners of the HYPERION
Software and to attend demonstrations by said owners.

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            (d) For purposes of this Agreement, "Affiliate" shall mean, with
respect to any person, (I) any person that directly or indirectly controls, is
controlled by or under common control with, such person, or (ii) any director,
officer, partner, member or employee of such person.

            1.2. Access. The Company Group or its Affiliates shall, upon
reasonable prior notice, give such reasonable access during normal business
hours at such premises as NFC or any Service Provider or any of its or their
representatives reasonably require and shall make available on a timely basis to
the relevant Service Provider all information and materials reasonably requested
by it or any of them to enable it or them to provide the Services. The Buyer
agrees to procure that Pickfords Limited shall grant NFC and its employees,
representatives and agents a licence to enter onto the premises at Enfield and
to use the fueling facilities there for the purpose of re-fueling vehicles and
for fulfilling its obligations to maintain the said facilities, such licence to
remain until the Expiration Date in respect of the Services with respect to Fuel
set forth on Schedule A.

            1.3. Buyer Obligations. The Company Group shall (i) use reasonable
efforts to cooperate with, assist and provide information to each of the Service
Providers to enable such Service Providers to perform the Services, (ii) comply
with the terms of and obligations under licenses, permits, consents or other
agreements held by NFC or any of its Affiliates or to which NFC or any of its
Affiliates is a party which are used in the provision of the Services, to the
extent that NFC or such Service Provider has informed the Company Group of such
terms and obligations, and (iii) take or maintain appropriate steps to ensure
the integrity of the Service Providers' business systems when using or receiving
Services, including, without limitation, taking appropriate steps to guard
against computer viruses or "logic bombs" being introduced by the Company Group.

            1.4. Maintenance of Records. NFC shall make available for inspection
by the Buying Group and the Company Group or their representatives and agents,
during regular business hours and upon reasonable notice, records that (a) the
Service Providers have prepared or maintained in providing the Services or (b)
the Buying Group or the Company Group has reasonably requested that the Service
Providers prepare or maintain; provided, however, that any such inspection by
the Buying Group or the Company Group or their representatives or agents shall
be conducted in a manner which does not unreasonably interfere with the
operation of the day-to-day business affairs of such Service Provider. The
Company Group shall pay the costs of any such inspection.

            1.5. Priorities. In providing Services, each Service Provider shall
accord the Company Group's work on the Services substantially the same priority
as it accords its own operations.

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<PAGE>

            1.6. Omitted Services. To the extent that any material service was
provided during the three months Prior to Closing to the Company Group by a
Service Provider or other Affiliate of NFC is not included on Schedule A to this
Agreement as of the date hereof was not disclosed by NFC to the Buyer prior to
the date hereof but is identified by the Buyer after the Closing (an "Omitted
Service") and the Buyer reasonably believes that the provision of such Omitted
Service is reasonably required by the Company Group, the parties agree that such
Omitted Service shall, upon written notice from Buyer to NFC, be added to the
Services, and Schedule A shall be amended to include such Omitted Service, and
the appropriate Service Provider or other Affiliate of NFC shall begin rendering
such Omitted Service as soon as possible but in any event within the shorter of
three business days or five calendar days from the receipt of such notice. The
cost of providing such Omitted Service shall be the actual amount invoiced to
NFC in respect of the service provided to the relevant member of the Company
Group or the avoidable cash costs (i.e., the cash costs the Service Provider
would not have incurred if it were not providing the Omitted Service), which
shall be set forth on Schedule A, as amended. The Expiration Date in respect of
such Omitted Service shall be a date not later than six months after Closing and
shall be specified by the Buyer in the notice. Notwithstanding Section 7.12
hereof, the parties agree that any amendment to Schedule A hereto to add an
Omitted Service shall not require a separate signed agreement of the parties but
the form of notice shall include a revised Schedule A indicating the revision
and such revised Schedule A shall be deemed to be part of this Agreement from
and after the date thereof.

            1.7. System Migration. Taking into account the need to minimize both
the cost of such transition and the disruption to the ongoing business
activities of the parties hereto, the Buyer shall use all commercially
reasonable efforts to replace the Services with non-NFC systems as soon as is
reasonably practicable and in any event (except with respect to Services for
which the parties have agreed to extend the term pursuant to Section 3.2) prior
to the Expiration Dates for such Services, and NFC shall give the Buyer and the
Company Group all reasonable assistance in connection with such migration. The
parties hereto acknowledge that the foregoing may include the provision of
services reasonably requested by the Buying Group or the Company Group in
connection with the transition of the Company Group to non-NFC systems,
including but not limited to migration of historical data, migration-specific
enhancements and cooperation with and assistance to third party consultants
engaged by the Buying Group or the Company Group in connection with the
foregoing.

            1.8. Use of Services. Unless otherwise agreed in writing, the
Company Group (i) shall not make materially greater use of the Services, on an
average basis, than was made of the Services as they were provided to the
Company Group, on an average basis, during the 12-month period preceding the
date hereof, and (ii) with respect to any Services the provision of which
requires the licensing of third party software, hardware,

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services or equipment on a per-user basis, the Company Group agrees that it will
not allow a greater number of users to use the Services than used the Services
as they were provided during the 12-month period preceding the date hereof. If
the parties hereto shall agree in writing that the Company Group shall be
permitted to make such greater use or allow such greater number of users, the
Company Group shall pay such costs in connection therewith as shall be agreed by
the parties in writing.

            1.9. System Changes. Upon consent of the Buyer, such consent not to
be unreasonably withheld or delayed, NFC shall have the right to make such
changes and modifications to the Services and the systems used to provide the
Services or any part thereof as in NFC's reasonable discretion is necessary or
desirable, provided that no such change or modification shall result in a
material degradation in any Services. The parties hereby agree that no such
modifications to the Services or the systems used to provide the Services shall
result in any additional cost to the Buyer unless the Buyer shall have
specifically agreed in writing to pay such additional costs.

            1.10. No Warranty. The Buyer hereby acknowledges that, to the extent
that the Services have been provided in accordance with the provisions of clause
1.1, no warranty is given by NFC in respect of the fitness or suitability of any
Service for any purpose whatsoever.

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                                    SECTION 2

                                     PAYMENT

            2.1. Invoicing and Payment. The Buyer shall cause the relevant
members of the Company Group to pay NFC, on behalf of all Service Providers or
as NFC shall otherwise direct, for the Services rendered by any Service Provider
during the preceding month within 30 days after receipt of an invoice from NFC
for such Services, subject to receiving any appropriate support documentation
for such invoice if reasonably requested by the Buyer, in accordance with the
payment instructions specified therein or, if no instructions are so specified,
in accordance with the standing payment instructions in effect from time to time
between NFC and the relevant member of the Company Group.

            2.2. Expenses. The Buyer agrees to cause the relevant members of the
Company Group to reimburse NFC within 30 days after receipt of an invoice from
NFC, on behalf of all Service Providers or as NFC shall otherwise direct, for
such reasonable out-of-pocket expenses as may be incurred by any Service
Provider (and, for each expense exceeding (pound)500, approved in advance in
writing by the Buyer, such approval not to be unreasonably withheld or delayed)
in the course or on account of rendering of any of the Services hereunder. For
all expenses, NFC shall provide written documentation of the amount and nature
of such expenses.

            2.3. Taxes. All charges and expenses specified in this Agreement are
expressed exclusive of any valued added tax, sales tax, goods and services tax
or similar tax thereon but if applicable any such tax shall be charged at the
then prevailing rate and the amount of any such tax will be separately stated on
each invoice raised.

            2.4. Fees Payable upon Termination. Upon termination of any Service
pursuant to a notice from the Buyer or NFC, as the case may be, pursuant to
Section 3.1, the monthly fee associated with such terminated Service shall be
reduced accordingly and any obligation to pay fees relating to such terminated
Service in subsequent months shall cease.

            2.5. Interest. If the Buyer fails to pay any of the charges
(including expenses) for the Services when due, NFC shall be entitled to charge
interest on the sum due (before and after any judgment) at the rate of 1% above
the base rate in force from time to time of Midland Bank PLC, such interest to
be calculated on a daily basis from the date upon which the sum became due.

                                       6
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                                    SECTION 3
                           TERM OF PARTICULAR SERVICES

            3.1. Term of Services. Subject to Section 6, the provision of
Services shall commence on the date hereof and, with respect to each Service,
shall terminate on the Expiration Date set forth on Schedule A for such Service,
unless such Expiration Date has been extended pursuant to Section 3.2, provided,
that the Buyer may terminate any Service, in whole or in part, upon not less
than 30 days' written notice to NFC specifying the date of termination. A
Service Provider may not cease to provide a Service (including any additional
service agreed to in accordance with Section 3.2) hereunder prior to the
Expiration Date for such Service, other than pursuant to and on the termination
date specified in a notice from the Buyer pursuant to Section 3.1. In the event
that the term of any Service is extended in accordance with Section 3.2, NFC
shall have the right to terminate the provision of such Service in the event
that NFC ceases to use such Service in its own operations or provide such
Service to its Affiliates, upon 30 days' written notice to the Buyer specifying
the Service (or part thereof) to be terminated and the date of termination;
provided, however, that if NFC or its Affiliates make any arrangements with any
third party for the provision of services equivalent to the Services terminated
by NFC pursuant to this sentence, NFC shall use its commercially reasonable
efforts to obtain an offer from such third party to the relevant member of the
Company Group to provide such services upon terms and conditions that are
substantially the same as the terms and conditions under which the equivalent
Service was provided. A terminated Service shall cease to be provided on the
termination date indicated in the notice from the Buyer or NFC, as the case may
be.

            3.2. Extension of Services. Should the Buyer desire to extend the
term of any Service (or part thereof) beyond its Expiration Date,
representatives of the Buyer and NFC shall meet within 30 days after receipt of
notice by NFC of a request to extend Services to discuss whether NFC is willing
to provide such extension and, if so, the terms and conditions (including cost)
upon which such extension will be provided but nothing in this Agreement shall
oblige NFC or any of its Affiliates to provide any such extension. Any such
extensions of the term of Services and their cost shall be effective as of the
date of execution of an amendment to Schedule A by duly authorized
representatives of NFC and the Buyer.

            3.3. Return of Materials. Upon the termination of a Service or
Services with respect to which a Service Provider holds books, records, files,
databases or computer software or hardware (including, but not limited to,
current and archived copies of computer files) ("Materials") owned or leased by
the Company Group and used by a Service Provider in connection with the
provision of a Service or the Company Group holds Materials owned or leased by
the Service Provider or NFC and used by the Company Group in connection with the
provision of a Service, such Service Provider or

                                       7
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the Company Group, as the case may be, will return all of such Materials
promptly upon termination, but not later than 30 days after such termination. In
the case of computer files or data, such Materials shall be delivered to the
Service Provider or Company Group, as the case may be, in a format which can be
read by the existing computer systems of entity receiving such Materials.

                                    SECTION 4
                                  FORCE MAJEURE

            4.1. Force Majeure. No liability shall result from any delay or
failure in performance by either party resulting from any cause, condition or
event beyond the reasonable control of the party affected, including but not
limited to Acts of God, fire, flood, war, government action, accident, labor
trouble or shortage, or inability to obtain material, utilities, equipment,
energy or transportation (each a "Force Majeure Event"). Either party claiming
the benefit of this Section 4.1 shall promptly notify the other party in writing
upon learning of the occurrence of any Force Majeure Event and upon such notice
the affected provisions and/or other requirements of this Agreement shall be
suspended or reduced by an amount consistent with reductions made to the other
operations of such party during the period of such disability. Upon the
cessation of such Force Majeure Event, NFC will use its commercially reasonable
efforts to resume its performance of the Services hereunder within 30 days of
giving notice of such Force Majeure Event. If the Force Majeure Event continues
to have effect for a period of more than 30 days, the party not claiming relief
under this section shall have the right to terminate this Agreement immediately
upon written notice of such termination to the other party.

                                    SECTION 5
                                    DILIGENCE

            5.1. Diligence. (a) Each of the Service Providers shall use
reasonable, good faith efforts, diligence and care in providing the Services
(NFC, for itself and its Affiliates having the intent to use that degree of
effort, diligence and care that it would exercise in similar circumstances in
carrying out its own business) and, in the absence of gross negligence,
recklessness or willful misconduct on the part of a Service Provider, such
Service Provider shall have no liability in providing Services to the Company
Group for any injury, loss or damage of any nature whatsoever.

            (b) In performing its obligations under this Agreement, the Buyer
shall use reasonable, good faith efforts, diligence and care (the Buyer, for
itself and its Affiliates, having the intent to use that degree of effort,
diligence and care that it would exercise in similar circumstances in carrying
out its own business) and, in the absence of gross negligence, recklessness or
willful misconduct on the part of the Buying Group or the

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Company Group, the Buyer shall have no liability to any Service Provider for any
injury loss or damage of any nature whatsoever.

            5.2. Obligation to Correct or Reperform. In the event of any breach
of this Agreement by a Service Provider with respect to any error or defect in
the provision of any Service, NFC shall, at the request of the relevant member
of the Company Group, use its best efforts to correct or cause to be corrected
such error or defect or reperform or cause to be reperformed such Services
without the payment of any further fees for the relevant Service by the Company
Group.

                                    SECTION 6
                                   TERMINATION

            6.1. Termination. This Agreement shall terminate on the earlier to
occur of (a) the last Expiration Date relating to any Service provided hereunder
including any extension or additional service agreed upon in accordance with
Section 3.2 or (b) the date on which the provision of all Services have been
terminated pursuant to Section 3.1.

            6.2. Effect of Termination. Sections 3.3, 5, 7.1 and 7.10 of this
Agreement and this Section 6.2 shall survive any termination of this Agreement.

                                    SECTION 7
                                  MISCELLANEOUS

            7.1. Title to Data; Confidentiality. (a) Both parties agree not to
disclose to others or use in any way except to further the purposes of this
Agreement, without the written consent of the other, any information, documents
or know-how which either receives from, or in respect of, the other in
connection with this Agreement or which it obtains from the other by reason of
the provision of the Services.

            (b) This obligation of confidentiality shall not apply to or (as the
case may be) shall cease to apply to information that: (i) was generally known
to the public prior to the date it was disclosed, or becomes generally known to
the public subsequent to such disclosure through no fault of the receiving
party, (ii) was properly received by the receiving party after the date hereof
free of any obligation of confidentiality, (iii) was received subsequent to the
disclosure hereunder from a third party who had a lawful right to disclose such
information, (iv) was communicated to a third party by the disclosing party free
of any obligation of confidentiality or non-disclosure subsequent to the time of
the disclosure to the receiving party, (v) was required to be disclosed by law
or the rules of the London Stock Exchange Limited or any governmental order,
provided that the party required to make such disclosure shall, so far as is
reasonably practicable to do so,

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<PAGE>

provide prior written notice of such proposed disclosure to the other party, or
(vi) was independently developed by the receiving party.

            7.2. Title to Intellectual Property. The parties hereto agree that
any Intellectual Property provided to a Service Provider by the Buying Group or
the Company Group, and any derivative works, additions, modifications or
enhancements thereof created by the other pursuant to this Agreement, are and
shall remain the sole property of the member of the Buying Group or the Company
Group owning such Intellectual Property. To the extent which data which is
created in the course of the provision of the Services relates to the Moving
Business, such data shall be the property of the Buyer, and all other data shall
be the property of NFC. The Buyer acknowledges that as between the parties, all
intellectual property rights in equipment (including any computers or associated
peripherals) and software used in the provision of the Services (other than that
owned or licensed by the Buyer) remain with NFC.

            7.3. Independent Contractor. Each of NFC and its Affiliates, on the
one hand, and the Buying Group and the Company Group, on the other hand, is an
independent contractor and, during the term hereof, the relationship between
such parties is that of vendor and vendee. Neither of such parties (nor its
agents or employees) shall under any circumstances be deemed agents, partners,
joint venturers or representatives of the other. Neither of such parties shall
have the right to bind the other party in any respect except as expressly
provided herein.

            7.4. Dispute Resolution. All disputes not resolved at a local level
between the parties out of or relating to this agreement shall be promptly
referred, by either party, to Roger Mann (in respect of NFC) and Jeffrey Kaczka
(in respect of the Buyer) for resolution who will, where necessary, negotiate in
good faith to resolve such disputes. Use of this dispute resolution procedure
shall not constitute a waiver of any right of either party. Performance under
this agreement shall not cease or be delayed by virtue of the dispute resolution
procedure hereunder.

            7.5. Notices. All notices, requests, instructions, approvals and
other communications pursuant to this Agreement shall be given by hand delivery,
facsimile transmission, registered or certified United States mail or by a
nationally recognized overnight courier addressed:

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<PAGE>

            (a)   If to Buyer, to:

                  NA Holding Corporation.
                  5001 U.S. Highway 30 West
                  Fort Wayne, IN 46801
                  Attention:  General Counsel
                  Telecopy:  (219) 429-3135

                  With copies to:

                  Clayton, Dubilier & Rice, Inc.
                  375 Park Avenue
                  18th Floor
                  New York, New York  10152
                  Attention:  Kevin J. Conway
                  Telecopy:  (212) 407-5252

                  and:

                  Debevoise & Plimpton
                  875 Third Avenue
                  New York New York  10022
                  Attention:  Paul S. Bird
                  Telecopy:  (212) 909-6836

or to such other person or address as the Buyer shall furnish to NFC in writing.

            (b)   If to NFC or any Affiliate, to:

                  NFC PLC
                  66 Chiltern Street
                  London  W1M 2 LT
                  England
                  Attention: Company Secretary
                  Telecopy: (44-207) 224-2381

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<PAGE>

                  With a copy to:

                  Kirkland & Ellis
                  Citicorp Center
                  153 E. 53rd Street
                  New York, New York 10022
                  Attention:  Kirk A. Radke
                  Telecopy: (212) 446-4900

or to such other person or address as NFC shall furnish to the Buyer in writing.

            All such notices, requests, instructions, approvals and other
communications shall be deemed to have been received on the date of delivery or
on the third business day after the mailing thereof.

            7.6. Headings. The headings contained in this Agreement are for
purposes of convenience only and shall not affect the meaning or interpretation
of this Agreement.

            7.7. Entire Agreement. This Agreement, including Schedule A hereto,
together with the Acquisition Agreement together constitute the entire agreement
and supersedes all prior agreements and understandings, both written and oral,
between the parties with respect to the subject matter hereof.

            7.8. Counterparts. This Agreement may be executed in several
counterparts, each of which shall be deemed an original and all of which shall
together constitute one and the same instrument.

            7.9. Applicable Law. This Agreement and the legal relations among
the parties hereto will be governed by and construed in accordance with the
substantive laws of the State of New York, without giving effect to the
principles of conflict of laws thereof.

            7.10. Binding Effect. This Agreement shall be binding upon and inure
to the benefit of the parties hereto and their respective heirs, successors and
permitted assigns.

            7.11. Assignment and Delegation. Neither this Agreement nor the
rights and duties under this Agreement shall be assignable by either party
hereto without the prior written consent of the other, provided that the Buyer
may assign this Agreement or any or all of its right or duties hereunder to any
Affiliate of the Buyer or to any lender to the Buyer or any subsidiary or
Affiliate thereof as security for obligations to such lender.

                                       12
<PAGE>

No assignment hereunder shall in any way affect the parties' obligations or
liabilities under this Agreement. Any purported assignment in violation of this
Section 7.11 shall be void.

            7.12. Amendment; Waivers, etc. No amendment, modification or
discharge of this Agreement, and no waiver hereunder, shall be valid or binding
unless set forth in writing and duly executed by the party against whom
enforcement of the amendment, modification, discharge or waiver is sought. Any
such waiver shall constitute a waiver only with respect to the specific matter
described in such writing and shall in no way impair the rights of the party
granting such waiver in any other respect or at any other time.

            7.13. Severability. In the event that any provision of this
Agreement shall be found to be void or unenforceable, such findings shall not be
construed to render any other provision of this Agreement either void or
unenforceable, and all other provisions shall remain in full force and effect
unless the provisions which are invalid or unenforceable shall substantially
affect the rights or obligations granted to or undertaken by either party.

                                       13
<PAGE>

            IN WITNESS WHEREOF, the parties hereto have executed this Agreement
as of the date first above written.

                                       NA HOLDING CORPORATION

                                       By /s/Ralph A. Ford
                                          --------------------------------------
                                          Name: Ralph A. Ford
                                          Title: Secretary

                                       NFC PLC

                                       By /s/Jeremy Letchford
                                          --------------------------------------
                                          Name: Jeremy Letchford
                                          Title: Secretary
<PAGE>

                                                                      SCHEDULE A

      A. Services to Be Provided Directly by NFC and its Affiliates

<TABLE>
<CAPTION>
Jurisdiction                       Service                               Expiration Date            Fees
------------                       -------                               ---------------            ----
<S>                      <C>                                             <C>                        <C>
U.K./Europe              Real Estate

                         Full range of property services, including,     6 months from              (pound)6,000
                         upon consultation with the Buyer,               the Closing Date           per month **
                         providing the key interface with landlords
                         and negotiating leases, ensuring legality
                         and necessary review of property leases*
                         and providing consultancy service for
                         property search activities.

U.K./Europe              IT Services

                         E-mail related services, including              12 months from the         (pound)4,000
                         provision of a network "cloud" for              Closing Date               per month
                         transmission of external e-mails via
                         NFC's servers in Bedford and continued
                         provision of Lotus Notes for services of
                         Moving Services FCO Department.

                         IT Infrastructure services, including           18 months from the         (pound)1,200
                         provision of a network "cloud" for              Closing Date                per month
                         access to and printing from the Oracle
                         Financials System and e-mail communications
                         with Andersen Consulting in Bedford.

                         One-off implementation of network               N/A                        Total costs of up to
                         firewalls to provide security within 3                                     (pound)5,000 to be borne
                         months of the Closing Date                                                 equally between NFC and the
                                                                                                    Buyer, with excess to be borne
                                                                                                    by NFC

U.S.                     Communication link and e-mail related           12 months from the         (pound)650 per month
                         service, including provision of a network       Closing Date
</TABLE>
<PAGE>

<TABLE>
<S>                      <C>                                             <C>                        <C>
                         "cloud" for the transmission of e-mails
                         to and from Moving Service Europe only via
                         NFC's servers in Columbus.

Europe/Canada            Pensions/Benefits

                         To the extent that Company Group                6 months from the          On same basis as prior to
                         employees participate in NFC-maintained         Closing Date               Closing Date
                         pension plans prior to the Closing Date,
                         continued participation in such plans,
                         subject to applicable law.
</TABLE>

B.    Services to Be Provided by Third Party Providers

<TABLE>
<S>           <C>                                             <C>                        <C>
U.K.          Mobile Phones

              Short-dialling services for mobile phones       6 months from the          (pound)1,250 for 6 months
              to be provided under NFC's group                Closing Date
              contract with Vodaphone relating to the
              Mobex offering

              Access to Mobile extension's gateway via        6 months from the          (pound)211 per month
              BT FeatureNet node line provided under          Closing Date
              an NFC group contract with BT.

              Continued inclusion of UK members of            30 November 2000           (pound)1,040 per month
              the Company group in the NFC contract                                      (excluding handset charge
              with AAC Services Ltd.  The service
              provides for the management and related
              administration of mobile phones with the
              NFC group.  AAC's operating costs are
              covered through a charge levied of
              (pound)3.00 per handset per month. In
              addition, NFC covers the cost of
              accommodation, equipment, telephone charges
              etc. in Bedford.

              Aerophone supplies handsets via separate        Expiration date of         Nil
              contracts per handset direct to the user.       relevant contract
              The majority of the contracts with the
              Company Group expire in November 2001.
              Billing is direct to the user.
</TABLE>

                             2
<PAGE>

<TABLE>
<S>           <C>                                             <C>                        <C>
              NFC will use its reasonable efforts to          N/A                        Nil
              assist such member of the Company Group
              in entering into a renewal or alternative
              arrangement upon expiry or earlier
              termination of the contract with AAC.

Worldwide     Accounting

              Use of software and data processing and         6 months from the          (pound)2,000 per month
              other services to continue the present          Closing Date
              financial consolidation system for the
              Company Group (HYPERION)
</TABLE>

NOTES:

      *     Excluding legal support for mainland Europe outsourced prior to the
            Closing Date to existing third party service providers.
      **    Excluding all reasonable travelling, subsistence and disbursement
            expenses approved in accordance with Section 2.2. if required to be
            approved thereunder.
      +     Subject to compatibility with and consent, if required, of the new
            insurers of Pickfords Limited.

                                  3
<PAGE>

<TABLE>
<CAPTION>
Jurisdiction                   Service                               Expiration Date            Fees
------------                   -------                               ---------------            ----
<S>                  <C>                                             <C>                        <C>
U.K.                 Electricity

              (h)    Sites using less than 100KW per annum:          31 May 2000                Nil

                     Continued inclusion of the Company Group at
                     those sites currently occupied by the
                     Company Group and included in the NFC group
                     contract with Norweb and reasonable efforts
                     to secure the Company Group's inclusion in a
                     new contract with NFC's chosen supplier of
                     electricity for the period 1 June 2000
                     through 31 May 2001. (Invoicing direct
                     between supplier and site.)

                     Sites using in excess of 100KW per annum:       30 September 2000          Nil

                     Continued inclusion in existing contract
                     covering Enfield with London Electricity to
                     expire on 30 September 1999 and inclusion of
                     Southbury Road, Enfield with other NFC group
                     companies in new contract agreed with
                     Independent Energy to commence 1 October
                     1999. (Invoicing direct between supplier and
                     site.)

U.K.                 Gas

                     Continued inclusion of Company Group site       31 December 1999           Nil
                     at Glasgow in NFC group gas contract with
                     Midland Sales (MEB). (Invoicing direct
                     between supplier and site.)

                     Continued inclusion of Company Group            31 December 2000           Nil
                     entities in existing NFC gas contract until
                     expiry of such contract on December 31, 1999
                     and NFC to use its reasonable endeavours to
                     include 5 sites of the Company Group -
                     namely Glasgow, Enfield, Nottingham x 2 and
                     Chesterfield (and such number of additional
                     sites as NFC may reasonably be able to
                     include) into a new contract with a chosen
                     supplier effective for 12 months commencing
                     1 January 2000.
</TABLE>

                                  4
<PAGE>

<TABLE>
<S>                  <C>                                             <C>                        <C>
U.K.                 Fuel

                     Provision of fuel on the same terms and         Two years from the         Same basis as during 12
                     conditions as provided during the 12 months     Closing Date               months prior to Closing Date
                     prior to the Closing Date.

                     Ferry Tariffs

                     Continued inclusion of the Company Group        31 December 1999           Nil
                     in NFC's agreed tariff rates with 16 ferry
                     operators. (Invoicing direct between
                     supplier and Group Company.)

                     At Buyer's option, NFC will use its             N/A                        Nil
                     reasonable efforts to include the Company
                     Group into the NFC group new tariff rates
                     agreement for the period from 1 January 2000
                     to 31 December 2000.

                     Stationery

                     Continued inclusion of the Company Group        Niceday:                   Nil
                     in the stationery supply contract with          29 February 2000
                     Guilbert Niceday and the contract for
                     printed forms with Londsale.                    Londsale:
                                                                     31 December 1999

                     NFC will use its reasonable efforts to          N/A                        Nil
                     include the Company Group in any future
                     stationery contract entered into by NFC in
                     respect of such stationery upon the renewal
                     of these contracts.

U.K.                 Tires and Trucks

                     To the extent that there have been NFC group    12 months from             Nil
                     procurement arrangements with respect to        Closing Date
                     tires during the past 12 months, continued
                     inclusion of the Company Group in such
                     arrangements.
</TABLE>

                                  5
<PAGE>

<TABLE>
                     <S>                                             <C>                        <C>
                     NFC will use its reasonable efforts to          N/A                        Nil
                     include the Company Group in future group
                     procurement arrangements with respect to
                     tires that replace any such existing
                     arrangements.

                     To the extent that there have been NFC group    12 months from             Nil
                     tenders with respect to truck chassis and       Closing Date
                     bodies during the past 12 months, continued
                     inclusion of the Company Group in such
                     tenders.

                     NFC will use its reasonable efforts to          N/A                        Nil
                     include the Company Group in future group
                     procurement arrangements with respect to
                     truck chassis and bodies that replace any
                     such existing arrangements.
</TABLE>

                                  6<PAGE>
                                                                   Exhibit 10.16

                                                                  CONFORMED COPY

================================================================================

                         TAX MATTERS AGREEMENT

                                between

                         NA HOLDING CORPORATION

                                  and

                                NFC plc

                     Dated as of September 14, 1999

================================================================================
<PAGE>

                                TABLE OF CONTENTS

Section                                                             Page
-------                                                             ----

1.  Responsibility for Taxes...........................................1

2.  Allocation of Taxes for Straddle Periods...........................3

3.  Tax Refunds; Pre-Closing Losses; Effect of Adjustments.............4

4.  Preparation and Filing of Tax Returns..............................6

5.  Tax Payments......................................................12

6.  Tax Contests......................................................15

7.  Assistance and Cooperation........................................17

8.  Separate Tax Agreements Required for Specific Jurisdictions.......20

9.  Group Relief......................................................21

10. Disputes..........................................................22

11. Termination of Tax Sharing Agreements.............................23

12. Limitation on Indemnity Payments..................................24

13. Expenses..........................................................25

14. Survival..........................................................25

15. Definitions.......................................................26

16. Miscellaneous.....................................................30

                                   i
<PAGE>

                              TAX MATTERS AGREEMENT

      TAX MATTERS AGREEMENT, dated as of September 14, 1999, between NA HOLDING
CORPORATION, a Delaware corporation (the "Buyer"), and NFC plc, a company
organized under the laws of England and Wales (the "Seller").

      WHEREAS, contemporaneously with the execution of this Agreement, the Buyer
and the Seller are entering into an Acquisition Agreement, dated as of the date
hereof (the "Acquisition Agreement");

      WHEREAS, the Buyer and the Seller wish to set forth their agreement with
respect to certain matters as set forth below.

      NOW THEREFORE, in consideration of the premises and the mutual agreements
set forth herein, the parties hereto agree as follows:

      1. Responsibility for Taxes. (a) Seller's Responsibility. The Seller shall
bear (and shall pay, reimburse, indemnify and hold harmless the Buyer, each
member of the Company Group and their respective Affiliates and their respective
officers, directors, employees, agents, advisers and representatives for, from
and against) any and all liabilities for Taxes (or payments in respect of Taxes)
which (i) are imposed on, allocated to, or incurred or payable by any member of
the Company Group (or in respect of the Canadian Assets) with respect to any
Pre-Closing Tax Period (or are otherwise reportable on any U.S. Consolidated
Return), or (ii) in whole or in part are attributable to or arise from (or from
any combination of) any Corporate Restructuring Transaction, any transaction
<PAGE>

contemplated by the Acquisition Agreement, or (in the case of any liability
under or pursuant to section 30 TCGA 1992, section 31A TCGA 1992 or section 179
TCGA 1992 (or any combination thereof)) any event occurring at or prior to the
Closing; including (for each of clause (i) and (ii)) but not limited to (x) any
liability for such Taxes (or any such liability for any payment in respect of
Taxes) under Treasury Regulation section 1.1502-6 or any similar provision of
U.S. state or local law or non-U.S. law, (y) any liability for such Taxes (or
any such liability for any payment in respect of Taxes) arising under principles
of transferee or successor liability or by contract and (z) any combination of
the foregoing. In addition, the Seller shall bear (and shall reimburse,
indemnify and hold harmless the Buyer, each member of the Company Group and
their respective Affiliates for, from and against) any and all liabilities of
the Buyer, the Company Group and their Affiliates to make a payment in respect
of a surrender of Group Relief under Section 9.

      (b) Buyer's Responsibility. The Buyer shall bear (and shall pay,
reimburse, indemnify and hold harmless the Seller and its Affiliates and their
respective officers, directors, employees, agents, advisers and representatives
for, from and against) any and all liabilities (other than liabilities for which
the Seller is responsible by virtue of the Acquisition Agreement) for Taxes
imposed on, allocated to, or incurred or payable by any member of the Company
Group (or in respect of the Canadian Assets) that are not described as being the
responsibility of the Seller in Section 1(a), including any such liability for
any Post-Closing Tax Period under section 767A or 767AA of the Taxes Act

                                       2
<PAGE>

which falls on a member of the Seller Group and for which a member of the
Company Group is primarily liable.

      2. Allocation of Taxes for Straddle Periods. In the case of any Tax for
any Tax Period that begins on or before the Closing Date and ends after the
Closing Date (a "Straddle Period"), the amount of such Tax allocated to each of
the Pre-Closing Tax Period and the Post-Closing Tax Period shall be determined
as follows: (i) in the case of any real property, personal property, intangibles
and other similar Tax, (A) the amount of such Tax that is allocable to the
Pre-Closing Tax Period shall be the amount of such Tax for the entire Straddle
Period multiplied by a fraction the numerator of which is the number of days in
the portion of such Straddle Period ending on the Closing Date and the
denominator of which is the total number of days in the entire Straddle Period
and (B) the amount of such Tax that is allocable to the Post-Closing Tax Period
shall be the amount of such Tax for the entire Straddle Period minus the amount
of such Tax allocated to the Pre-Closing Tax Period pursuant to clause (A)
hereof and (ii) in the case of any Tax not described in clause (i), on the basis
of the actual activities of the members of the Company Group using an
interim-closing-of-the-books method and assuming that such Straddle Period ended
at the close of the Closing Date. To the extent permitted by applicable law, the
Seller and the Buyer shall (and shall to the extent practicable cause their
respective Affiliates to) prepare all relevant Tax Returns in a manner
consistent with the allocation of Taxes in this Section 2.

                                       3
<PAGE>

      3. Tax Refunds; Pre-Closing Losses; Effect of Adjustments. (a) Tax
Refunds. Any Tax refunds received from a Tax Authority for any Tax Period ending
on or before the Closing Date shall be for the account of (and paid to) the
Seller. To the extent that a credit (or set-off) for Taxes paid for a Tax Period
ending on or before the Closing Date is actually credited (or set-off) against a
Tax otherwise due by a member of the Company Group for a Post-Closing Tax
Period, the amount of such credit shall be for the account of (and paid to) the
Seller. Any refunds or credits (or set-offs) for Taxes paid of any member of the
Company Group for any Straddle Period shall be apportioned between the Seller
and the Buyer in accordance with the principles set forth in Section 2 and this
Section 3(a) (and the amount (if any) apportioned to the Pre-Closing Tax Period
shall be for the account of (and paid to) the Seller). If (i) a Tax liability
arises that is described in Section 1(a)(i), (ii) such liability is in the
nature of a withholding tax that was required to have been withheld from a
payment made by a member of the Company Group, (iii) the Seller pays the Buyer
an amount equal to such liability, and (iv) the payment of such withholding tax
gives rise to a credit of Taxes paid that actually reduces or eliminates an
actual Tax liability otherwise due by a member of the Company Group in respect
of a Post-Closing Tax Period (other than a Tax liability for which the Seller
would be responsible under Section 1(a)) or in respect of which a member of the
Company Group receives a refund in a Post-Closing Tax Period, the amount of the
actual Tax liability that is reduced or eliminated or the amount of the refund,
as the case may be, shall be for the account of (and paid to) the Seller.
Without duplication of any other amounts payable

                                       4
<PAGE>

hereunder, if the Seller makes a payment pursuant to Section 1(a)(ii) and the
amount of the underlying Tax that gave rise to the payment is subsequently
refunded (or gives rise to a credit (or set-off) for Taxes paid that is actually
credited (or set-off) against a Tax otherwise due by a member of the Company
Group for a Post-Closing Tax Period), the amount of such refund or credit (or
set-off) shall be for the account of (and paid to) the Seller. To the extent
that any refund or any credit (or set-off) of Taxes paid that gives rise to a
payment to the Seller pursuant to this Section 3(a) (or the underlying item or
claim that gave rise to such a refund or credit (or set-off) of Taxes paid) is
subsequently disallowed by any Tax Authority, the amount of such refund or
credit (or set-off) of Taxes paid shall be repaid to the Buyer (and the Seller
shall indemnify and hold harmless the Buyer, each member of the Company Group
and their respective Affiliates in respect of such repayment). Notwithstanding
any other provision of this Section 3(a), the amount of any payment required to
be made to the Seller under this Section 3(a) shall be net of any Taxes (or
other reasonable costs) incurred by or imposed on the Buyer, any member of the
Company Group or their Affiliates in connection with the item or events giving
rise to such payment.

      (b) Pre-Closing Losses. Notwithstanding any other provision of this
Section 3, for the avoidance of doubt, the Buyer shall not be required to make
any payment under this Agreement to the Seller in respect of (and the amount of
the Seller's liability under Section 1(a) shall be determined without regard to)
any net operating loss, net capital loss or other tax credit or benefit that is
attributable to, arises from or relates to any Pre-

                                       5
<PAGE>

Closing Tax Period (a "Pre-Closing Loss") and is carried forward to any
Post-Closing Tax Period. For the avoidance of doubt, this Section 3(c) shall not
prevent the Seller from using any Pre-Closing Loss to reduce or mitigate its
liability under Section 1(a).

      (c) Effect of Adjustments. Notwithstanding any other provision of this
Section 3, for the avoidance of doubt, for the purposes of determining the
amount of the Seller's liability under Section 1(a), if there is an adjustment
made with respect to any Tax (including without limitation any disclaimer or
failure to claim capital allowances in the United Kingdom) for which the Seller
is liable under Section 1(a), there shall not be taken into account any
resulting or corresponding increase in (i) the Tax basis of any asset or
property (or, in the case of a disclaimer or failure to claim capital
allowances, the amount of any qualifying expenditure) that is or may be taken
into account in any Post-Closing Tax Period or (ii) any Tax deduction or Tax
credit (other than a credit for Taxes paid that is described in Section 3(a))
that is or may be taken into account in any Post-Closing Tax Period.

      4. Preparation and Filing of Tax Returns. (a) Seller's Responsibility. The
Seller shall prepare and file (or cause to be prepared and filed) (i) all Tax
Returns of (or relating to) the members of the Company Group required to be
filed (and in fact filed) on or prior to the Closing Date and (ii) all U.S.
Consolidated Returns (without regard to when such U.S. Consolidated Returns are
required to be filed).

      (b) Joint Responsibility. The Seller shall prepare (or cause to be
prepared) (i) each Tax Return of or relating to the members of the Company Group
for any Tax Period

                                       6
<PAGE>

ending on or before the Closing Date that is required to be filed after the
Closing Date and (ii) the portion of any U.K. Straddle Return that relates to
any liability under section 179 TCGA 1992 in respect of the U.K. Restructuring
or any other liability arising in respect of the U.K. Restructuring, in each
case that may give rise to a claim under Section 1(a). Subject to Section 4(e)
hereof, the Buyer shall file (or cause to be filed) any such Tax Return (or U.K.
Straddle Return) unless the Buyer determines in its reasonable discretion that
(x) such Tax Return (or U.K. Straddle Return) is false, misleading or fraudulent
in any respect or (y) the filing of such Tax Return (or U.K. Straddle Return)
could give rise to the imposition of a penalty, excise tax or similar item on or
with respect to any individual connected with the filing (including without
limitation the individual that would sign the Tax Return (or U.K. Straddle
Return)).

      (c) Buyer's Responsibility. The Buyer shall prepare and file all Tax
Returns of (or relating to) the members of the Company Group required to be
filed after the Closing Date that are not described in Section 4(a) or (b),
including all Tax Returns for Straddle Periods (except to the extent otherwise
provided in Section 4(b)(ii)).

      (d) Tax Accounting Practices. To the extent practicable and permitted by
law, any Tax Return for any Pre-Closing Tax Period or any Straddle Period shall
be prepared in a manner consistent with past Tax practices and accounting
practices used with respect to the particular Tax in question (unless such past
practices are no longer permissible either under the applicable law or generally
accepted accounting principles in the relevant jurisdiction, as the case may
be), and to the extent any items are not covered by past

                                       7
<PAGE>

practices (or in the event such past practices are no longer permissible under
the applicable law), in accordance with reasonable Tax practices and accounting
practices selected by the party responsible for preparing the Tax Return (or
portion thereof), provided that any Tax Return for any Straddle Period shall not
be required to be prepared in a manner consistent with past Tax practices or
accounting practices used with respect to the particular Tax in question to the
extent that (i) the Seller consents in writing to the preparation of such Tax
Return using a different practice (which consent shall not be unreasonably
withheld) or (ii) the Buyer notifies the Seller in writing that the Buyer, its
Affiliates and the members of the Company Group have elected to forgo the right
to any payment pursuant to Section 1(a) that might result from the preparation
of such Tax Return using a different practice. For the purposes of clause (i)
hereof, if the adoption of a different Tax practice or accounting practice would
increase the liability of the Seller under Section 1(a) (other than by a de
minimis amount) it shall not be unreasonable for the Seller to withhold its
consent. The Seller shall be entitled to claim the maximum United Kingdom Tax
reliefs and allowances as is allowed by law, except to the extent that any such
claim would result in (or increase) a loss that would be available for surrender
by way of Group Relief other than to another member of the Company Group.

      (e) Right to Review Tax Returns.

            (i) Without prejudice to the Seller's rights under Section 4(b)(ii),
      if requested by the Seller, the Buyer shall make available to the Seller
      and its representatives for review and comment any Tax Returns and related
      work papers relating to the

                                       8
<PAGE>

      members of the Company Group for any Straddle Period. The Buyer shall use
      its reasonable best efforts to make such Tax Returns and work papers
      available for review as required under this paragraph sufficiently in
      advance of the due date for filing such Tax Returns to provide the Seller
      with a meaningful opportunity to analyze, comment on and dispute such Tax
      Returns and for such Tax Returns to be modified, as appropriate, before
      filing.

            (ii) The Seller shall make available to the Buyer and its
      representatives for review and comment any Tax Returns described in
      Section 4(b) and any related work papers. The Seller shall use its
      reasonable best efforts to make such Tax Returns and work papers available
      for review as required under this paragraph sufficiently in advance of the
      due date for filing such Tax Returns to provide the Buyer and its
      representatives with a meaningful opportunity to analyze, comment on and
      dispute such Tax Returns and for such Tax Returns to be modified, as
      appropriate, before filing, provided that (A) in the case of any Tax
      Return described in Section 4(b)(i), the Seller shall not be required to
      incorporate any of the Buyer's comments unless (I) such Tax Return would
      not satisfy the filing standard set forth in the last sentence of Section
      4(b) if such comments were not incorporated (or the Seller has not
      complied with the provisions of Section 4(d) in preparing such Tax Return)
      or (II) the Buyer notifies the Seller that the Buyer, its Affiliates and
      the members of the Company Group have elected to forgo the right to any
      payment pursuant to Section 1(a) that results from the incorporation of
      such comments and (B) in the case of any portion of

                                       9
<PAGE>

      Tax Return described in Section 4(b)(ii), the Seller shall not be required
      to incorporate any of the Buyer's comments unless such portion would not
      satisfy the filing standard set forth in the last sentence of Section 4(b)
      if such comments were not incorporated (or the Seller has not complied
      with the provisions of Section 4(d) in preparing such Tax Return). For the
      avoidance of doubt, the Seller shall be required to incorporate any
      comments of the Buyer referred to in clause (A) or (B) hereof.

      (f) Amended Returns. Except to the extent provided in Section 4(g) or (h)
or required by law, the Buyer will not (i) file any amended return, carryback
claim, or other adjustment request relating to any member of the Company Group
for any Tax Period ending on or prior to the Closing Date (or the portion of any
U.K. Straddle Return described in Section 4(b)(ii), provided that this Section
4(f) shall not restrict the rights of the Buyer to file any amended return,
carryback claim, or other adjustment request relating to any other portion of a
U.K. Straddle Return) without the Seller's written consent and (ii) with respect
to any Pre-Closing Tax Period, make or give any other notice, election,
disclaimer or claim without the Seller's written consent.

      (g) Amended Returns Requested by Seller. The Seller shall be entitled to
prepare (or cause to be prepared) and the Buyer shall file (or cause to be
filed) (i) an amended Tax Return of any member of the Company Group for any Tax
Period that ends on or before the Closing Date (and the portion of any U.K.
Straddle Return described in Section 4(b)(ii)), provided that the effect of such
amended Tax Return is not to increase any Tax for any Post-Closing Tax Period
(other than an increase mandated by law). The

                                       10
<PAGE>

preparation and filing of any such amended Tax Return shall be governed by
principles analogous to those set forth in Section 4(b), (d) and (e) hereof. The
Seller shall procure that (A) the Buyer is kept fully informed of all material
written correspondence with any Tax Authority in respect of any such amended Tax
Return and (B) no claim, election, disclaimer, notice or consent is made by or
on behalf of any member of the Company Group except to the extent specifically
permitted by Section 4(h) hereof. The Buyer and the Seller shall cooperate in
good faith in connection with the filing of any amended U.K. Straddle Return.
Notwithstanding the proviso set forth in the first sentence of this Section
4(g), the Seller shall be entitled to claim the maximum United Kingdom Tax
reliefs and allowances as is allowed by law, except to the extent any such claim
would result in (or increase) a loss that would be available for surrender by
way of Group Relief other than to another member of the Company Group.

      (h) Other Rules Relating to Tax Returns Prepared by Seller. Subject to
each other provision of this Agreement, the Buyer shall take (or cause to be
taken) commercially reasonably steps requested by the Seller (and identified on
Schedule 4(h) hereto) to enable the Tax Returns (or the portion thereof)
described in Section 4(a) or (b) to be prepared, submitted and agreed in
accordance with the rights of the Seller and the Buyer, including without
limitation (to the extent identified on Schedule 4(h) hereto) causing all such
claims, disclaimers, surrenders, indices and elections or other documentation as
may be directed by the Seller which are listed in Schedule 4(h) and which relate
exclusively to the periods covered by such Tax Returns (or the portion

                                       11
<PAGE>

thereof) to be authorized, signed and returned to the Seller or its duly
authorized agent for submission to the appropriate Tax Authority without undue
or unreasonable delay, provided that the Buyer shall not be required to take (or
cause to be taken) any step if the effect would be to increase any Tax for any
Post-Closing Tax Period (unless the step is mandated by law). Notwithstanding
the proviso set forth in the immediately-preceding sentence, the Seller shall be
entitled to claim the maximum United Kingdom Tax reliefs and allowances as is
allowed by law, except to the extent any such claim would result in (or
increase) a loss that would be available for surrender by way of Group Relief
other than to another member of the Company Group.

      5. Tax Payments. (a) Seller Tax Payments to Tax Authorities. The Seller
shall pay (or cause to be paid) to the appropriate Tax Authority all Taxes
reported or reportable on or otherwise due with respect to any U.S. Consolidated
Returns.

      (b) Buyer Tax Payments to Tax Authorities. The Buyer shall pay (or cause
to be paid) to the appropriate Tax Authority all Taxes due by any member of the
Company Group that are not described in Section 5(a) or the proviso in Section
5(c) (or to the Seller or its Affiliates in the case of a liability of the Buyer
under Section 1(b) in respect of liability imposed pursuant to section 767A or
767AA Taxes Act).

      (c) Seller Indemnification Payments to Buyer. In the case of any liability
for which the Seller is responsible under the first sentence of Section 1(a),
the Seller shall (to the extent such liability is not satisfied by the Seller
pursuant to Section 5(a) hereof) pay or cause to be paid by the relevant member
of the Selling Group the amount of such

                                       12
<PAGE>

liability to the relevant member of the Buying Group within five business days
following written notice from the Buyer that payment of such liability is due
(or, if later, two business days before the Tax in question is due to the Tax
Authority), provided that if the relevant liability can be discharged by a
payment by the Seller directly to the Tax Authority in question and if the
Seller elects and the Buyer consents (which consent shall not be unreasonably
withheld), the Seller may pay or cause to be paid by the relevant member of the
Seller Group the amount of such liability directly to the particular Tax
Authority to which the underlying liability is owed. In the case of any
liability for which the Seller is responsible under the second sentence of
Section 1(a) in respect of any payment for Group Relief, the Seller shall pay or
cause to be paid by the relevant member of the Selling Group the amount of such
liability to the relevant member of the Buying Group on the business day before
the business day upon which the payment for Group Relief is due in accordance
with Article 9 (subject always to the provisions thereof relating to
prepayment).

      (d) Buyer Indemnification Payments to Seller. In the case of any liability
for which the Buyer is responsible under Section 1(b), the Buyer shall (to the
extent such liability is not satisfied by the Buyer pursuant to Section 5(b)
hereof) pay or cause to be paid by the relevant member of the Buying Group the
amount of such liability to the relevant member of the Selling Group within five
business days following written notice from the Seller that payment of such
liability is due.

                                       13
<PAGE>

      (e) Refund Payments. Any payments required to be made pursuant to Section
3(a) shall be made within five business days of the event that establishes the
entitlement to such payment.

      (f) Interest Payments. All payments under this Agreement not made within
the time required shall (save insofar as the amount of the payment to be made
already compensates the recipient for such late payment by reason of the
inclusion of "interest" in the definition of Tax) bear interest on the amount of
the payment from the last date provided for such payment until the date paid.
The interest payable shall be computed at an interest rate equal to 1% plus The
Chase Manhattan Bank prime rate.

      (g) Characterization of Payments. Except to the extent otherwise provided
by law or as otherwise provided below, any payments pursuant to this Agreement
shall be treated as adjustments to the consideration paid by the relevant Buyer
Subsidiary pursuant to the Acquisition Agreement. Any payments of interest
pursuant to Section 5(f) shall be treated as payments of interest.

      (h) Entities Making and Receiving Payments. Notwithstanding any other
provision of this Section 5, in the case of any payment required to be made
between the Buyer and the Seller under this Section 5 in respect of a particular
member of the Company Group, the payment shall be made between the relevant
Selling Subsidiary that (directly or indirectly) disposed of such member and the
relevant Buyer Subsidiary that (directly or indirectly) acquired such member. In
the case of any payment made under this Agreement in respect of the Canada
Assets, the payment shall be made between the Buyer

                                       14
<PAGE>

Subsidiary that purchased the Canada Assets and the Selling Canada Subsidiary.
In the case of any payment required to be made by the Seller to the Buyer in
respect of the Target U.K. Subsidiary (or its Subsidiaries), the Seller shall
make such payment to the Buyer Subsidiary that subscribed for shares in the
Target U.K. Subsidiary, provided that if the Seller elects and the Buyer
consents (which consent shall not be unreasonably withheld), the Seller may make
such payment (or cause such payment to be made) directly to the Target U.K.
Subsidiary (or the relevant Subsidiary of the Target U.K. Subsidiary).

      6. Tax Contests. (a) Control of Proceedings. Following the Closing Date,
the Seller shall, and shall be furnished by the relevant members of the Company
Group with powers of attorney (or any other document or authorization) necessary
or appropriate to enable the Seller to control the conduct of all stages of any
negotiation, settlement discussion, agreement process, dispute, audit or other
administrative or judicial proceeding (collectively, "Proceedings"), in each
case with respect to any Tax Returns described in Section 4(a) or (b)(i) (and
the portion of any U.K. Straddle Return described in Section 4(b)(ii)), provided
that the Buyer shall have the right to take control of any such Proceeding
(other than a Proceeding involving exclusively a U.S. Consolidated Return) if
the Buyer notifies the Seller that the Buyer, its Affiliates and the members of
the Company Group have elected to forgo the right to any payment pursuant to
Section 1(a) that might otherwise result from such Proceeding. The Buyer shall
control the conduct of any other Proceeding with respect to the Tax liability of
the members of the Company Group for any Tax Period or portion thereof.

                                       15
<PAGE>

      (b) Proceedings Controlled by Seller. Subject to the control rights
provided in Section 6(a), with respect to any Proceeding that the Seller
controls, the Seller shall (i) give to the Buyer a copy of any Tax adjustment
proposed in writing pursuant to any Proceeding controlled by the Seller with
respect to the assets or activities of any member of the Company Group, (ii)
discuss with the Buyer and the Buyer's tax advisors the position that it intends
to take regarding any material issue concerning such assets or activities, (iii)
keep the Buyer reasonably informed and consult with the Buyer with respect to
any issue that reasonably could be expected to have an adverse effect on the
Buyer, any of its Affiliates or any member of the Company Group (other than an
adverse effect that is de minimis with respect to such Person) and (iv) not, and
shall not permit any of its Affiliates to, enter into any settlement or
agreement in compromise of any proposed adjustment which purports to bind the
Buyer, any of its Affiliates or any member of the Company Group with respect to
any Tax Period ending after the Closing Date (other than solely in respect of a
liability described in Section 4(b)(ii) for which the Seller is responsible
under Section 1(a)) (or would be inconsistent with the principles set forth in
Section 4(d) or (h)) without the express written consent of the Buyer, which
consent shall not be unreasonably withheld. In addition, the Seller shall
provide the Buyer with a copy of all correspondence or other document received
by any member of the Seller Group from a Tax Authority that relates to a member
of the Company Group.

      (c) Proceedings Controlled by Buyer. Subject to the control rights
provided in Section 6(a), the Buyer (i) shall give prompt notice to the Seller
of the commencement of

                                       16
<PAGE>

any Proceeding which could give rise to a claim for payment against the Seller
under this Agreement (and of any other written materials received from a Tax
Authority that relate to a Pre-Closing Tax Period and that could reasonably be
expected to give rise to a claim under Section 1(a)); (ii) with respect to any
Proceeding controlled by the Buyer, shall afford the Seller and its tax advisors
a reasonable opportunity to participate in the conduct of any administrative or
judicial proceeding regarding a proposed adjustment described in clause (i)
above including but not limited to the right to participate in conferences with
Tax Authorities and submit pertinent material in support of the Seller's
position, and (iii) shall not, and shall not permit any of its Affiliates to,
accept any proposed adjustment or enter into any settlement or agreement in
compromise for any Pre-Closing Tax Period (or in respect of any liability for
which the Seller is responsible under Section 1(a)(ii)) which would result in a
claim for indemnification against the Seller pursuant to this Agreement without
the express written consent of the Seller, which consent shall not be
unreasonably withheld.

      7. Assistance and Cooperation. (a) In General. After the Closing Date, the
Seller and the Buyer shall cooperate (and cause their respective Affiliates to
cooperate) with each other and their respective Affiliates and with their
respective advisors and agents, including accounting firms and legal counsel, in
connection with Tax matters relating to the Company Group (and any other matters
arising under this Agreement) including (i) preparation and filing and agreement
with the relevant Tax Authority of Tax Returns, (ii) determining the liability
for and amount of any Taxes due (including estimated

                                       17
<PAGE>

Taxes) and the right to and amount of any refund of Taxes, (iii) examinations of
Tax Returns, and (iv) any administrative or judicial proceeding in respect of
Taxes assessed or proposed to be assessed. Such cooperation shall include making
all information and documents in their possession relating to the Company Group
available to each other and their agents as reasonably requested. The Seller and
the Buyer shall also make available to each other, to each other's respective
Affiliates and to their advisors and agents, as reasonably requested and
available, personnel (including officers, directors, employees, and agents)
responsible for preparing, maintaining and interpreting information and docu
ments relevant to Taxes, and personnel reasonably required as witnesses or for
purposes of providing information or documents in connection with any
administrative or judicial proceedings relating to Taxes.

      (b) Certificates. The Buyer and the Seller shall, upon request of the
other party, use commercially reasonable efforts to obtain any certificate or
other document from any Tax Authority or any other Person as may be necessary to
mitigate, reduce, or eliminate any Tax relating to the Company Group (including
but not limited to with respect to the transactions contemplated by the
Acquisition Agreement).

      (c) Recovery. If (x) any member of the Company Group is or becomes
entitled to recover from some other Person any amount in respect of a Tax as a
result of any matter or circumstance, (y) such member of the Company Group
determines (in its reasonable discretion) that it would not have any prejudicial
effect on its business to seek such recovery from such other Person, and (z)
such matter or circumstances is likely to

                                       18
<PAGE>

result in a payment pursuant to Section 1(a) of this Agreement, then (1) the
Buyer shall notify the Seller of such entitlement, (2) the Buyer shall take (or
cause to be taken) commercially reasonable steps to enforce such recovery, and
(3) the amount required to be paid pursuant to Section 1(a) in respect of such
matter or circumstances shall be reduced (but not below zero) by an amount equal
to the amount actually recovered (and any amount already paid pursuant to
Section 1(a) in respect of such matter or circumstance shall be repaid by the
Buyer (net of any Tax liability incurred by reason of such payment or
repayment). Notwithstanding any other provision of this Agreement, the Seller
shall pay the Buyer an amount equal to any Tax paid or incurred by the recipient
in respect of a recovery made hereunder plus any reasonable costs and expenses
incurred in respect of such recovery.

      (d) Confidentiality. Any information or documents described in this
Section 7 shall be kept confidential by the Person receiving the information or
documents, except as may otherwise be necessary in connection with the filing of
Tax Returns or in connection with any administrative or judicial proceedings
relating to Taxes or as otherwise required by law.

      (e) Limitation. Nothing in this Section 7 shall require the Seller or the
Buyer to provide any information or documents relating to the Seller's or the
Buyer's assets or activities other than the assets and activities of the Company
Group, or to disclose any matter to the extent such access and disclosure would
(i) unreasonably disrupt the normal operations of the Company Group; (ii)
violate any applicable law or regulation; (iii) violate

                                       19
<PAGE>

the terms of any agreement to which the disclosing party or any of its
Affiliates is bound (provided that the party so bound shall use its reasonable
best efforts to obtain a waiver of the non-disclosure provisions of such
agreement), or (iv) impair any attorney-client or tax-advisor privilege or
work-product protection of the disclosing party.

      (f) Retention of Records. Buyer and Seller recognize that Buyer and Seller
and their respective Affiliates will need access, from time to time after the
Closing Date, to certain accounting and tax records and information relating to
the Company Group to the extent such records and information pertain to events
occurring prior to the Closing Date. Accordingly, Buyer and Seller agree that,
commencing with the execution of this Agreement, Buyer and Seller shall, and
shall cause their respective Affiliates and succes sors to (i) retain and
maintain such records which, as of the execution of this Agreement, are in its
possession or control or as to which it otherwise has a right of access for the
longer of (A) the six-year period beginning on the Closing Date or (B) the full
period of the applicable statute of limitations, including any extension
thereof, and (ii) abide by all record retention agreements entered into with any
taxing authority and to give the other party reasonable notice prior to
transferring, discarding or destroying any such records and information, and, if
the other party so requests, to allow the other party to take possession of such
materials.

      8. Separate Tax Agreements Required for Specific Jurisdictions. The Seller
and the Buyer shall negotiate in good faith any separate agreements for
particular Tax jurisdictions that are necessary to implement the intent of the
parties under this

                                       20
<PAGE>

Agreement, provided that the terms of any such agreements shall not be
inconsistent with the terms of this Agreement.

      9. Group Relief. To the extent permitted by law (including without
limitation section 151 et. seq. of the United Kingdom Companies Act 1985), the
Buyer shall cause each member of the Company Group to (a) surrender to the
Seller or any of its Affiliates (as the Seller may specify) all such available
Group Relief as the Seller may in its sole discretion direct in writing in
respect of any Tax Period (or portion thereof) ending at or before the Closing
and (b) take all necessary steps (including, if applicable, the procuring by the
relevant member of the Company Group of the making of any consent, claim, notice
or other relevant documentation relating exclusively to the matters described in
this Section 9) requested in writing by the Seller to allow the Seller or its
Affiliates in its sole discretion to surrender any Group Relief to any member of
the Company Group, provided that the Buyer shall not be required, and shall not
be required to cause any member of the Company Group, to take any action
pursuant to this Section 9 in order to enable any member of the Company Group to
make a surrender of Group Relief or to accept a surrender of Group Relief where
it would be otherwise unlawful for it to do so. Any surrenders made pursuant to
this Section 9 shall be made for no consideration (or other cost to the Buyer,
the Company Group or any of their Affiliates), provided that if (i) the Seller
elects in writing to be compensated for a particular surrender falling within
(b) above, (ii) the Seller fully prepays (or procures prepayment of) its
liability under the last sentence of Section 1(a) in respect of the
consideration payable hereunder in respect of

                                       21
<PAGE>

such surrender, (iii) no circumstances exist that cause the Buyer to have any
reasonable doubt that it will be entitled to retain such prepayment, (iv) the
surrender extinguishes or discharges a liability for United Kingdom corporation
tax for which the Seller is responsible under Section 1(a)(i), (v) there has
been a Determination Event, then, as consideration for such surrender, the Buyer
shall cause the relevant member of the Company Group to pay to the relevant
member of the Seller Group (on the later of date on which the Tax saved would
have become due and payable but for such surrender and the date five business
days after the date on which the written notice provided for in clause (i) was
given with respect to such surrender) an amount equal to the lesser of (A) the
corporation tax saved by the relevant member of the Company Group as a result of
such surrender and (B) the amount of such prepayment.

      10. Disputes. In the case of any dispute concerning the amount of Taxes
owed by any Person, the allocation of any Tax under Section 3, the preparation
or filing of any Tax Return pursuant to Section 4, or any other computation of
Tax, refund, or credit of Taxes paid required to be made under the terms of this
Agreement, such dispute shall be resolved as follows: (a) the parties will in
good faith attempt to negotiate a mutually agreeable settlement of the dispute;
(b) if the parties are unable to negotiate a resolution of the dispute within 20
business days after one party provides written notice of the commencement of
such 20 business-day period, the parties shall submit the dispute to an
independent and internationally recognized accounting firm (or, if Seller and
Buyer do not agree on such a firm, then a firm chosen by the Arbitration and
Mediation Committee of

                                       22
<PAGE>

the New York Society of Certified Public Accountants) (the "Tax Arbitrator") for
resolution within 20 business days after the parties have presented their
arguments to the Tax Arbitrator, which resolution shall be final, conclusive and
binding on the parties; (c) notwithstanding any other provision of this
Agreement, any payment to be made as a result of the resolution of a dispute
shall be made, and any other action to be taken as a result of the resolution of
a dispute shall be taken, on or before the later of (i) the date on which such
payment or action would otherwise be required or (ii) the third business day
following the date on which the dispute is resolved (in the case of a dispute
resolved by the Tax Arbitrator, such date being the date on which the parties
receive written notice from the Tax Arbitrator of their resolution), provided
that if a dispute with respect to an item in a Tax Return shall not be resolved
on or before the date that is three business days prior to the latest date on
which such Tax Return may be filed under applicable Tax law, then the party
having the responsibility for filing such return pursuant to this Agreement
shall file such Tax Return reflecting all disputed items that have been resolved
in the manner so resolved, and reflecting all unresolved disputed items in the
manner proposed by such party, and shall, upon the resolution of all such
unresolved disputed items, file an amended Tax Return reflecting the resolution
thereof in the manner so resolved; and (d) notwithstanding anything in this
Agreement to the contrary, the fees and expenses of the Tax Arbitrator in
resolving a dispute shall be borne equally by Seller and Buyer.

      11. Termination of Tax Sharing Agreements. All tax sharing agreements,
group relief agreements or similar agreements (other than this Agreement)
between any member

                                       23
<PAGE>

of the Company Group, on the one hand, and the Seller or any of its Affiliates
(other than any member of the Company Group), on the other hand, shall be
terminated as of the Closing Date, and there will be no further liability of the
Buyer, any of its Affiliates or any member of the Company Group under (or in
respect of anything done under) any such agreement following the Closing Date
(other than with respect to obligations that (i) will not have any cost to (and
will not have any effect on the Tax liability of) the Buyer, its Affiliates or
any member of the Company Group and (ii) are solely in respect of administrative
requirements of a relevant Tax Authority or the Seller that are intended to
ensure that the benefit of any such tax sharing or similar agreement is
preserved).

      12. Limitation on Indemnity Payments. The Seller shall not be responsible
under Section 1(a)(i) for Taxes directly attributable to any action taken after
the Closing by the Buyer, any of its Affiliates or any member of Company Group
(other than an action contemplated or expressly permitted by this Agreement, the
Acquisition Agreement or the Ancillary Agreements or required by law) if such
action is taken before the end of the Closing Date. The Seller shall not be
responsible under Section 1(a)(i) for any liability to the extent such liability
is described on Schedule 12(i). The Seller shall not be liable under Section
1(a)(ii) for Taxes (to the extent described on Schedule 12(ii)) that are
attributable to any action taken after the Closing (other than an action
contemplated or expressly permitted by this Agreement, the Acquisition Agreement
or the Ancillary Agreements or required by law) by the Buyer, any of its
Affiliates or any member of Company Group if such action is described in
Schedule 12(ii). For the avoidance of doubt, the description of

                                       24
<PAGE>

any liability on Schedule 12(i) shall not affect the Seller's liability under
Section 1(a)(ii) and the taking of any action described on Schedule 12(ii) shall
not affect the Seller's liability under Section 1(a)(i).

      13.Expenses. (a) Administrative Costs. Each party and its Affiliates shall
bear their own expenses incurred in connection with preparation of Tax Returns
and other matters related to Taxes under the provisions of this Agreement.

      (b) Breaches. The Seller shall bear (and shall pay, reimburse, indemnify
and hold harmless the Buyer, each member of the Company Group and their
respective Affiliates and their respective officers, directors, employees,
agents, advisers and representatives for, from and against) (in addition to any
other amounts entitled to be received) any out-of-pocket expenses and reasonable
attorneys' and accountants' fees and expenses resulting from or arising out of
any failure of the Seller to perform any covenant or agreement hereunder or
fulfill any other obligation in respect hereof. The Buyer shall bear (and shall
pay, reimburse, indemnify and hold harmless the Seller and its Affiliates and
their and their respective officers, directors, employees, agents, advisers and
representatives for, from and against) (in addition to any other amounts
entitled to be received) any out-of-pocket expenses and reasonable attorneys'
and accountants' fees and expenses resulting from or arising out of any failure
of the Buyer to perform any covenant or agreement hereunder or fulfill any other
obligation in respect hereof.

      14. Survival. The rights and obligations under this Agreement with respect
to any particular Tax shall survive until six months after the expiration of any
applicable

                                       25
<PAGE>

period of limitations on assessments with respect to such Tax, giving effect to
any waiver, mitigation, or extension thereof.

        15. Definitions. All capitalized terms used but not defined in this
Agreement have the meanings specified in the Acquisition Agreement. Whenever
used in this Agreement, the following terms shall have the respective meanings
given to them below or in the Sections indicated below:

            Acquisition Agreement: as defined in the recitals.

            Baxendale Shares: the shares of The Baxendale Insurance Company
      Limited held by Pickfords Ltd. immediately prior to the Closing.

            Code: the Internal Revenue Code of 1986, as amended, and the
      regulations and rules promulgated thereunder.

            Corporate Restructuring Transaction: any of the following (i) any
      transaction, agreement, arrangement, settlement or understanding described
      in the definition of Restructuring Transaction in the Acquisition
      Agreement, (ii) the transactions undertaken with respect to The Baxendale
      Insurance Company Limited (and its migration) in 1997, (iii) any
      transaction, agreement, arrangement, settlement or

                                       26
<PAGE>

      understanding that is not described in clause (i) or (ii) hereof but that
      was primarily related to a transaction, agreement, arrangement, settlement
      or understanding described in clause (i) or (ii) hereof (or to a
      transaction, agreement, arrangement, settlement or understanding described
      in this clause (iii)), and (iv) any other corporate restructuring
      involving any member of the Company Group prior to the Closing (that was
      in whole or in part either entered into on or after January 1, 1999 or was
      entered into in contemplation of the transactions contemplated by the
      Acquisition Agreement (or otherwise in contemplation of the disposal of
      any member of the Company Group by the Seller Group), including but not
      limited to (A) the formation, activation or dissolution of any entity, (B)
      the transfer of any equity interest in any member of the Company Group to
      any Person, (C) the transfer of all or a substantial portion of the assets
      or liabilities of any member of the Company Group to any Person, and (D)
      the transfer of all or a substantial portion of the assets or liabilities
      of any Person to any Member of the Company Group.

            Determination Event: (i) the giving of any notice by the Board of
      the Inland Revenue or an officer of the Board of the Inland Revenue
      pursuant to section 28A of the Taxes Management Act 1970 or (ii) the
      making of any assessment by the Board of the Inland Revenue or by an
      officer of the Board of the Inland Revenue pursuant to section 29 of the
      Taxes Management Act 1970, in each case from which it is apparent that the
      Inland Revenue intend to treat the transactions contemplated by the
      Acquisition Agreement as involving a disposition by Realcause Ltd. of its
      shares of the Target U.K. Subsidiary.

                                       27
<PAGE>

            Group Relief: any of the following: (i) relief surrendered or
      claimed pursuant to Chapter IV Part X of the United Kingdom Income and
      Corporation Taxes Act 1988, (ii) advance corporation tax surrendered or
      claimed pursuant to section 240 the United Kingdom Income and Corporation
      Tax Act 1988, (iii) a tax refund relating to an accounting period as
      defined by section 102(3) the United Kingdom Finance Act 1989 in respect
      of which a has been given pursuant to section 102(2) United Kingdom
      Finance Act 1989, and (iv) any other similar provision under any nonUnited
      Kingdom Tax law.

            Pre-Closing Tax Period: any Tax Period ending on or before the
      Closing Date and the portion of any Straddle Period ending on and
      including the Closing Date.

            Post-Closing Tax Period: any Tax Period beginning after the Closing
      Date and the portion of any Straddle Period beginning after the Closing
      Date.

            Proceedings: as defined in Section 6(a).

            Straddle Period: as defined in Section 2.

            Taxes Act: the United Kingdom Income and Corporation Taxes Act 1988.

            Tax: any tax and any governmental fee, duty, impost, levy, charge or
      other assessment in the nature of tax, whether U.S. federal, state, local
      or non-U.S., and any fine, penalty, addition to tax or interest connected
      therewith, including without prejudice to the generality of the foregoing,
      any income tax, alternative, minimum,

                                       28
<PAGE>

      accumulated earnings, personal holding company, franchise, capital,
      capital stock, capital transfer, corporation tax, advance corporation tax,
      national insurance and social security contributions, contributions to a
      central providend fund, capital gains tax, inheritance tax, development
      land tax, insurance premium tax, value added tax, and any customs tax,
      profits tax, windfall profits tax, gross receipts tax, sales tax, use tax,
      goods and services tax, value added tax, transfer tax, registration tax,
      mortgage tax, documentary tax, stamp duty, excise and import duties, stamp
      duty reserve tax, premium tax, excise tax, customs duties, severance,
      environmental tax (including taxes under section 59A of the Code), real
      property, personal property, ad valorem, occupancy, license, occupation,
      employment, payroll, social security, disability, employer health,
      unemployment, workers' compensation, withholding, estimated, installment
      or other similar tax, duty, fee, assessment or other governmental charge
      or deficiencies thereof.

            Tax Arbitrator: as defined in Section 10.

            Tax Authority: with respect to any Tax, the governmental entity or
      political subdivision thereof that imposes such Tax, and the agency (if
      any) charged with the collection of such Tax for such entity or
      subdivision.

            Tax Period: with respect to any Tax, the period for which the Tax is
      reported as provided under applicable law.

            Tax Return: any report of Taxes due, any claims for refund of Taxes
      paid, any information return with respect to Taxes, or any other similar
      report, statement, declaration, or document required to be filed,
      including any attachments, exhibits, or other materials submitted with
      any of the foregoing, and including any amendments or supplements to any
      of the foregoing.

                                       29
<PAGE>

            TCGA 1992: the United Kingdom Taxation of Chargeable Gains Act 1992.

            Treasury Regulations: the regulations prescribed under the Code.

            U.K. Restructuring: the transactions described in Annex H to the
      Acquisition Agreement.

            U.K. Straddle Return: any Tax Return for a Straddle Period on which
      the U.K. Restructuring is reported or mentioned.

            U.S. Consolidated Return: any Tax Return required to be filed by a
      United States federal consolidated group (or a consolidated, combined,
      unitary or other similar group for a U.S. state or local purposes) that
      includes both the assets and activities of any member of the Company Group
      and the assets or activities of the Seller or any of its Affiliates (other
      than members of the Company Group).

      16. Miscellaneous.

      (a) Governing Law. THIS AGREEMENT SHALL BE GOVERNED IN ALL RESPECTS,
INCLUDING AS TO VALIDITY, INTERPRETATION AND EFFECT, BY THE INTERNAL LAWS OF THE
STATE OF NEW YORK, WITHOUT GIVING EFFECT TO THE CONFLICT OF LAWS RULES THEREOF
(OTHER THAN SECTION 5-1411 OF THE GENERAL OBLIGATIONS LAW OF THE STATE OF NEW
YORK). The Buyer and the Seller hereby irrevocably submit to the jurisdiction of
the courts of the State of New York and the Federal courts of the United States
of America located in the State, City and County of New York solely in respect
of the interpretation and enforcement of the provisions of this Agreement and of
the documents referred to in this Agreement, and in respect of the transactions
contemplated hereby and thereby. Each of the Buyer and the Seller irrevocably
agrees that all claims in respect of

                                       30
<PAGE>

the interpretation and enforcement of the provisions of this Agreement and in
respect of the transactions contemplated hereby, or with respect to any such
action or proceeding, shall be heard and determined in such a New York State or
Federal court, and that such jurisdiction of such courts with respect thereto
shall be exclusive, except solely to the extent that all such courts shall
lawfully decline to exercise such jurisdiction. Each of the Buyer and the Seller
hereby waive, and agree not to assert, as a defense in any action, suit or
proceeding for the interpretation or enforcement hereof or of any such document
or in respect of any such transaction, that it is not subject to such
jurisdiction. Each of the Buyer and the Seller hereby waive, and agree not to
assert, to the maximum extent permitted by law, as a defense in any action, suit
or proceeding for the interpretation or enforcement hereof or of any such
document or in respect of any such transaction, that such action, suit or
proceeding may not be brought or is not maintainable in such courts or that the
venue thereof may not be appropriate or that this Agreement or any such document
may not be enforced in or by such courts. The Buyer and the Seller hereby
consent to and grant any such court jurisdiction over the person of such parties
and over the subject matter of any such dispute and agree that mailing of
process or other papers in connection with any such action or proceeding in the
manner provided in section 13.2 of the Acquisition Agreement or in such other
manner as may be permitted by law, shall be valid and sufficient service
thereof.

      (b) Binding Effect; Sale of Logistics Business of the Seller. This
Agreement shall be binding upon and inure to the benefit of the parties hereto
and their respective

                                       31
<PAGE>

heirs, successors and permitted assigns. The indemnification obligations in this
Tax Matters Agreement shall be binding upon any Person that acquires all or
substantially all of the assets of the Logistics Business of the Seller, whether
by merger, amalgamation or consolidation, asset purchase, stock purchase or
subscription or otherwise, and the Seller shall not enter into any agreement for
any such transaction that does not so expressly provide.

      (c) Assignment. This Agreement shall not be assignable or otherwise
transferable by any party hereto without the prior written consent of the other
parties hereto, and any purported assignment or other transfer without such
consent shall be void and unenforceable; provided, that the Buyer may assign
this Agreement to any Subsidiary of the Buyer, or to any lender to the Buyer or
any Subsidiary or Affiliate thereof as security for obligations to such lender,
and provided, further, that no assignment to any such lender shall in any way
affect the Buyer's obligations or liabilities under this Agreement.

      (d) No Third Party Beneficiaries. Except as provided in Section 1 with
respect to indemnification of certain Persons hereunder, nothing in this
Agreement shall confer any rights upon any person or entity other than the
parties hereto and their respective heirs, successors and permitted assigns.

      (e) Counterparts. This Agreement may be executed in several counterparts,
each of which shall be deemed an original and all of which shall together
constitute one and the same instrument.

                                       32
<PAGE>

      (f) Severability. If any provision, including any phrase, sentence,
clause, section or subsection, of this Agreement is invalid, inoperative or
unenforceable for any reason, such circumstances shall not have the effect of
rendering such provision in question invalid, inoperative or unenforceable in
any other case or circumstance, or of rendering any other provision herein
contained invalid, inoperative, or unenforceable to any extent whatsoever.

      (g) Amendments; Waivers, etc. No amendment, modification or discharge of
this Agreement, and no waiver hereunder, shall be valid or binding unless set
forth in writing and duly executed by the party against whom enforcement of the
amendment, modification, discharge or waiver is sought. Any such waiver shall
constitute a waiver only with respect to the specific matter described in such
writing and shall in no way impair the rights of the party granting such waiver
in any other respect or at any other time. Neither the waiver by any of the
parties hereto of a breach of or a default under any of the provisions of this
Agreement, nor the failure by any of the parties, on one or more occasions, to
enforce any of the provisions of this Agreement or to exercise any right or
privilege hereunder, shall be construed as a waiver of any other breach or
default of a similar nature, or as a waiver of any of such provisions, rights or
privileges hereunder. The rights and remedies of any party based upon, arising
out of or otherwise in respect of any covenant or agreement shall in no way be
limited by the fact that the act, omission, occurrence or other state of facts
upon which any claim of any such breach is based may

                                       33
<PAGE>

also be the subject matter of any representation or warranty or other covenant
or agreement as to which there is no inaccuracy or breach.

      (h) Headings. The headings contained in this Agreement are for purposes of
convenience only and shall not affect the meaning or interpretation of this
Agreement.

      (i) Waiver of Jury Trial. Each of the parties waives any right to a trial
by jury with respect to any Litigation which arises out of, or which is related
to, the transactions contemplated by this Agreement.

                  [Remainder of page intentionally left blank.]

                                       34
<PAGE>

      IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
signed by their respective officers thereunto duly authorized as of the date
first written above.

                                        NA Holding Corporation

                                        By: /s/R. Barry Uber
                                           -------------------------------------
                                           Name:  R. Barry Uber
                                           Title: President and Chief
                                                  Executive Officer

                                        NFC plc

                                        By: /s/Gerry Murphy
                                           -------------------------------------
                                           Name:  Gerry Murphy
                                           Title: Group Chief Executive
<PAGE>

                                  Schedule 4(h)

(A) In the case of Tax imposed by the United Kingdom of Great Britain and
Northern Ireland or any political subdivision thereof:

      o     The claiming and use of Capital Allowances or Industrial Buildings
            Allowances under the Capital Allowances Act 1990 ("CAA 1990") or the
            Income and Corporation Taxes Act 1988 ("ICTA 1988")

      o     Claim for error or mistake pursuant to TMA 1970, s.33(1)

      o     Capital allowances for plant and machinery connected with premises
            giving rise to Schedule A income pursuant to ICTA 1988, s.32(5)

      o     Sums received after trade discontinued treated as received on last
            day of trade pursuant to ICTA 1988, s. 108

      o     Carry-back of ACT pursuant to ICTA 1988, s.239(3)

      o     Surrender of ACT pursuant to ICTA 1988, s.240(1), (6), (14)

      o     Payment of intra-group dividends without ACT and charges on income
            gross pursuant to ICTA 1988, s.247, 248

      o     Carry-forward of trading losses (a) for accounting periods ending
            after 30 September 1993 (under Pay and File) and (b) for accounting
            periods ending before 1 October 1993 pursuant to ICTA 1988,
            s.393(1), (11)

      o     Set-off of trading losses against profits of the same, or on
            earlier, accounting period ICTA 1988, s. 393A(1), (10) and formerly
            s. 393(1), (11)

      o     Set-off/carry-forward of Schedule D, Case VI losses pursuant to ICTA
            1988, s. 396(1), (3)

      o     Group relief (a) where claimant company's accounting period ends
            after 30 September 1993 (under Pay and File) (b) where claimant
            company's accounting period ends before 1 October 1993 pursuant to
            ICTA 1988, s. 412, Schedule 17A, (para. 2)

      o     Unremittable overseas income pursuant to ICTA 1988, s. 584(2),(6)

      o     Credit for foreign taxes general pursuant to ICTA 1988, s. 804(1),
            (7), 806(1)

      o     Disapplication of claim or election in relation to controlled
            foreign companies' corresponding UK tax pursuant to ICTA 1988,
            Schedule 24, para. 4(2)

      o     Relief on disposal of shares in controlled foreign company pursuant
            to ICTA 1988, Schedule 26, para. 3 (1), (6)

      o     Surrender of company tax refund within group (for accounting periods
            ending after 30 September 1993 under the Pay and File regime)
            pursuant to FA 1989, s. 102(2)

      o     Entitlement to IBAs as between lessor and lessee in the case of a
            long lease pursuant to CAA 1990, s. 11(1), (3)

      o     Disclaimer of writing down allowances on plant and machinery for
            accounting periods ending before 1 October 1993 pursuant to CAA
            1990, s. 24(4)
<PAGE>

                                                         Schedule 4(h) Continued

      o     Certain plant and machinery treated as "short-life" assets pursuant
            to CAA 1990, s. 37(1), 37(2)

      o     Transfer of short life assets to connected person at tax-written
            down value pursuant to CAA 1990, s. 37(8)

      o     Allocation of capital allowances on certain fixtures between lessor
            and lessee pursuant to CAA 1990, s. 53(1), (2)

      o     Allocation of capital allowances on certain fixtures between lessor
            and incoming lessee pursuant to CAA 1990, s. 55(1),(3)

      o     Apportionment of expenditure on fixtures attached to land pursuant
            to CAA 1990, s. 59B

      o     Transfer of trade between connected parties: certain assets,
            eligible for capital allowances, transfer at tax written-down value
            pursuant to CAA 1990, s. 77(3), (4)

      o     Events treated as balancing events pursuant to CAA 1990, s. 129

      o     Set-off of capital allowances given by discharge or repayment
            pursuant to CAA 1990, s. 145(3), (5)

      o     Transfer between connected parties of certain assets, eligible for
            capital allowances, at tax-written down value pursuant to CAA 1990,
            2. 158(1)

      o     Value of asset negligible pursuant to TCGA 1992, s. 24

      o     Earn-out rights to be treated as securities for purposes of TCGA
            1992, s. 135 pursuant to TCGA 1992, s. 138A

      o     Replacement of business assets (roll-over relief) pursuant to TCGA
            1992, s. 152(1)

      o     Adjustment of base cost for small part disposal of land pursuant to
            TCGA 1992, s. 242(2)

      o     Adjustment of base cost for part disposal of land to authority with
            compulsory powers pursuant to TCGA 1992, s. 243(2)

      o     Roll-over relief on compulsory acquisition of land pursuant to TCGA
            1992, s. 247(2)

      o     Irrecoverable loan to a trader pursuant to TCGA 1992, s. 253(3)

      o     Relief for deferred charges on gains before 31 March 1982 - TCGA
            1992, Schedule 4, para. 9(1)

      o     Relief for non-trading exchange losses pursuant to FA 1993, s.
            131(3), (4), (14)

      o     Claim to defer unrealised exchange gains pursuant to FA 1993, s.
            139(3), (6), (7)

      o     Notification of expenditure on plant and machinery on which capital
            allowances to be claimed pursuant to FA 1994, s. 118(3)

                                        2
<PAGE>

                                                         Schedule 4(h) Continued

      o     Relief for non-trading deficit on loan relationships against any
            profits of deficit period, as group relief or by carry back pursuant
            to FA 1996, s. 83(2)(a)(b)(c), (6), (7)(a)

      o     Relief for non-trading deficit on loan relationships by carry
            forward against non- trading credits of the immediately following
            accounting period pursuant to FA 1996, s. 83(2)(d), (6), (7)(b).

(B)   In the case of Tax imposed by any jurisdiction other than (i) the United
      Kingdom of Great Britain and Northern Ireland or any political subdivision
      thereof or (ii) the United States of America or any political subdivision
      thereof, including without limitation any states, territories and
      commonwealths thereof and the District of Columbia:

      o     Any claim, disclaimers, surrender, indices, election or other
            documentation that is actually necessary to preserve a Tax position
            previously taken on (i) a Tax Return actually filed on or prior to
            the Closing Date and described in Section 4(a)(i) or (ii) a Tax
            Return actually filed after the Closing Date pursuant to Section
            4(b).

                                        3
<PAGE>

                                 Schedule 12(i)
               Limitations on Section 1(a)(i) (Pre-Closing Taxes)

1.    Untaxed Pre-Closing Appreciation. For the avoidance of doubt, to the
      extent the liability (i) results from any action by the Buyer, its
      Affiliates or any member of the Company Group taken after Closing that
      results in a disposal or deemed disposal of any asset (other than trade
      stock) by a member of the Company Group and (ii) is imposed on untaxed
      appreciation or gain that (A) had accrued in such asset prior to the time
      of the Closing and (B) was not required to be included in taxable income
      for the purpose of the particular type of Tax involved (and was not
      otherwise subject to such Tax) for any Pre-Closing Tax Period.

2.    Depreciation Recaptured After the Closing. For the avoidance of doubt, to
      the extent that the liability (i) results from any action by the Buyer,
      its Affiliates or any member of the Company Group taken after Closing that
      results in a disposal or deemed disposal by a member of the Company Group
      of any capital asset in respect of the expenditure on which capital
      allowances have been claimed and (ii) is in respect of a resulting
      balancing charge for capital allowance purposes being crystalized in
      respect of such asset for U.K. Tax purposes (or has a similar effect under
      the laws of any non-U.K. jurisdiction).

3.    Recognition After the Closing of Rolled-Over Gain. For the avoidance of
      doubt, to the extent that the liability (i) results from any action by the
      Buyer, its Affiliates or any member of the Company Group taken after
      Closing that results in a disposal or deemed disposal of any asset (other
      than trade stock) by a member of the Company Group and (ii) is
      attributable to a claim that has been made under section 152/153/154 TCGA
      1992.

4.    Transfer Pricing. To the extent that the liability (i) is in respect of a
      transfer pricing issue and (ii) results from the Buyer entering into a
      settlement or agreement of a Proceeding for a Pre-Closing Tax Period in
      violation of Section 6 hereof.

5.    Transfer Taxes. The liability of the Buying Group and the Company Group
      described in section 13.1(b) of the Acquisition Agreement.

<PAGE>

                                 Schedule 12(ii)
                         Limitations on Section 1(a)(ii)

Any action taken after the Closing by the Buyer or its Affiliates or any member
of the Company Group without the consent of the Seller or any of its Affiliates
that directly causes a chargeable gain to accrue to Pickfords 1999 Ltd. pursuant
to either Section 187(3) or (4) TCGA 1992 provided that this paragraph shall
only apply to limit the liability of the Seller pursuant to Section 1(a)(ii) in
relation to United Kingdom tax on chargeable gains pursuant to a section 187
TCGA 1992 and calculated by reference to any postponed gain (as defined in
section 187(2) TCGA 1992) in relation to The Baxendale Insurance Company Limited
having ceased to be resident in the United Kingdom for United Kingdom tax
purposes prior to Closing.

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