Document:

EXHIBIT 10.4

MethodFactory, Inc. - www.methodfactory.com

Project: Develop a web application
to support the QxPrint
wireless business model.

13 September 2000

James Williamson
MethodFactory, Inc.
240 N Washington Blvd
Suite 530
Sarasota, FL 34236
v. 941.364.8161
f. 941.955.5481
e. james@methodfactory.com
         i.       www.methodfactory.com

Service Agreement for Retrieval Dynamics Corp. 13 September 2000
Project: Web application for QxPrint business model
Page: 1 of 5
Version: 1.0
MethodFactory, Inc. - www.methodfactory.com

Web Development Agreement

THIS AGREEMENT is made as of 13 September 2000 by and between  MethodFactory,  a
Florida  Corporation  with  offices  at  240 N.  Washington  Blvd.,  Suite  530,
Sarasota,  Florida 34236  ("MethodFactory"),  and Retrieval Dynamics Corporation
with offices at Two School Avenue, Sarasota, FL 34237("RDC").

1. RETENTION OF METHODFACTORY
RDC hereby  retains  the  services  of  MethodFactory  to provide  the  services
described in Exhibit A.

2. FEE
RDC agrees to pay MethodFactory $21,500 for all work described in Exhibit A.

3. RETAINER
A retainer  in the amount of 30% of the total  costs is due upon the  signing of
this Agreement and

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is refundable only if MethodFactory breaches this Web Development Agreement.

4. INTEREST
Interest  will be  charged  on all  balances  not  paid  per the  terms  of this
Agreement.  Interest  calculated at a daily rate of .0049315.  The corresponding
annual rate is 18%. We figure the finance charge on the RDC' account by applying
the periodic rate to the daily balance of theaccount.

5. DEFAULT
In the event of default by the RDC, RDC shall be responsible  for the payment of
all costs incurred by  MethodFactory  in enforcing the terms of this  Agreement,
including reasonable attorney's fees and costs whether suit is initiated or not.

6. RESTRICTIVE COVENANT
The RDC recognizes that  MethodFactory has developed and generated a significant
number of confidential clients, business alliances,  agreements,  strategies and
software   products   that  have  been   disclosed   to  its   employees;   that
MethodFactory's  employees  will devote  substantive  professional  attention to
these confidential clients, business alliances,  agreements and strategies; that
MethodFactory  has created and  produced  substantial  expertise  related to its
business,  including  but  not  limited  to,  well-trained  personnel,  business
know-how,  training  procedures,  operational  plans  and  procedures  and other
similar intangible  professional or business information and trade secrets; that
these confidential clients, business alliances, agreements, strategies, software
products,  training  procedures,  operational  plans  and  procedures,  business
know-how and other similar intangible  professional or business  information and
trade secrets  constitute  proprietary rights owned by and vested exclusively in
MethodFactory;  that MethodFactory has and will expend considerable time, effort
and expense  training  its  employees in its business and in the way it conducts
its business; that MethodFactory's employees will acquire confidential knowledge
and other data or  information  relating to all  aspects of the  MethodFactory's
business,  including  but not  limited  to, its  accounts,  customers,  clients,
business  methods,   procedures  and  forms,  strategies,   systems,  alliances,
agreements and software; and that if employees leave the employ of MethodFactory
for any  reason and  compete  with  MethodFactory  or uses its  confidential  or
proprietary professional or business information or trade secrets, MethodFactory
will suffer irreparable harm and financial loss and will have no adequate remedy
at law. Further,  the RDC agrees that  MethodFactory  has a legitimate  business
interest in retaining its employees and  preventing  its employees  from seeking
independent  employment  with its  present  and former  customers.  Based on the
foregoing,  the RDC agrees that for a period of one year after completion of the
Project  that  it  will  not  employ  or use in any  respect  any  employees  of
MethodFactory who have worked in any manner on the Project. This provision shall
survive the expiration and/or termination of this Agreement.

7. JURISDICTION AND DISPUTES
This Agreement shall be governed by the laws of Florida.  All disputes hereunder
shall be resolved in the applicable state or federal courts of Florida. Further,
the parties agree that proper venue for any action  brought in  connection  with
this Agreement will be in Sarasota

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County,  Florida.  The parties consent to the jurisdiction of such courts, agree
to accept  service  of process by mail,  and waive any  jurisdictional  or venue
defenses otherwise available.

8. NOTICES

A. Any  notice  required  to be given  pursuant  to this  Agreement  shall be in
writing and mailed by certified or registered mail, return receipt requested, or
delivered by a national overnight express service such as Federal Express, or by
telefax communication with an acknowledgment by the recipient.

B. Either  party may change the address to which notice or payment is to be made
by written notice to the other party under any provision of this Paragraph.

9. AGREEMENT BINDING ON SUCCESSORS
This Agreement shall be binding on and shall inure to the benefit of the parties
hereto, and their heirs, administrators, successors, and assigns.

10. WAIVER
No  waiver  by either  party of any  default  shall be deemed as a waiver of any
prior or subsequent default of the same or other provisions of this Agreement.

11. SEVERABILITY
If any provision hereof is held invalid or unenforceable by a court of competent
jurisdiction,  such invalidity shall not affect the validity or operation of any
other provision,  and such invalid  provision shall be deemed to be severed from
the Agreement.

12. ASSIGNABILITY
Either  party  shall have the  unfettered  right to assign this  Agreement  to a
successor or purchaser of any of its assets.

13. INTEGRATION
This Agreement  constitutes the entire understanding of the parties, and revokes
and  supersedes  all prior  agreements  between the parties and is intended as a
final expression of their Agreement.
It shall not be  modified  or amended  except in writing  signed by the  parties
hereto and specifically  referring to this Agreement.  This Agreement shall take
precedence over any other documents that may be in conflict therewith.

<PAGE>

14. PROPERTY TITLE

The web  solution  described  herein will  incorporate  proprietary  development
components  from  MethodFactory  as well as  components  developed  for previous
projects.   MethodFactory  retains  ownership,   title  and  copyrights  to  all
MethodFactory products, modifications thereof and all associated documentation.

RDC receives and retains ownership and title to the QxPrint web application upon
project completion.

16. CONFIDENTIAL AND PROPRIETARY INFORMATION

A. Each party acknowledges and agrees that all information  concerning the other
party is "Confidential and Proprietary  Information".  Each party agrees that it
will not permit the duplication,  use or disclosure of any such Confidential and
Proprietary Information to any person (other than its own employee who must have
such  information for the performance of his obligations  under this Agreement),
unless  authorized in writing by the other party.  "Confidential and Proprietary
Information"  is not meant to include  any  information,  which,  at the time of
disclosure,   is   generally   known  by  the  public.   MethodFactory   further
acknowledges,  understands  and agrees that RDC's  proprietary  assets and trade
secrets are unique and that RDC is entitled to all legal and equitable  remedies
to protect those proprietary assets and trade secrets.

B. MethodFactory agrees to be responsible for the actions of it's employees,  or
any other persons provided access to the offices of MethodFactory,  who may have
contact with or access to such Confidential and Proprietary Information,  and to
monitor those persons such that RDC's  proprietary  assets and trade secrets are
continuously   protected.   MethodFactory   further  agrees  to  secure  written
compliance to this Non-Disclosure from any third-party or sub-contracting  firms
who may be involved with  MethodFactory  for the  completion of  MethodFactory's
duties as part of this agreement with RDC.

C. MethodFactory and RDC agree that the Confidential and Proprietary Information
is valuable and a unique asset of each other and that the restrictive  covenants
described  above are the  minimum  such  provisions  necessary  to protect  both
parties  in the use of the  Confidential  and  Proprietary  Information  and the
employment  of the  goodwill of the  parties,  that  damages  cannot  adequately
compensate the parties in the event of a violation of this  Agreement,  and that
in such event  injunctive  relief would be essential  for the  protection of the
parties'  legitimate  business  interests.  Accordingly,  each party  agrees and
consents  that,  in the event of a violation or breach of any  provision of this
Agreement,  the other party shall be entitled to obtain (and the breaching party
hereby consents thereto) injunctive relief. Obtainment of such injunction by the
non-breaching  party shall not be considered an election of remedies or a waiver
of any right by the  non-breaching  party to assert any other remedy or remedies
which the non-breaching party may have at law or in equity.

17. INDEMNIFICATION
RDC agrees to indemnify  and hold harmless  MethodFactory  from breaches of this
agreement by RDC. MethodFactory, likewise, agrees to indemnify and hold harmless
RDC from Breach of this agreement by MethodFactory.

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         IN WITNESS WHEREOF,  the parties hereto,  intending to be legally bound
hereby,  have each caused to be affixed  hereto its or his/her hand and seal the
day indicated.

MethodFactory                         Retrieval Dynamics Corporation

By: /s/Jeff Given                     By /s/ Peter Voghel
Title: Business Development           Title: President
Date: 10/6/00                         Date:10/2/00

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Exhibit A

1. Objective

QxPrint is a wireless print on demand  solution for PDA's and wireless  devices.
MethodFactory  will be charged with creating the web site design,  and web-based
management facility.

2. Assumptions

*    MethodFactory's development is limited to website development. All external
     processes, including middleware will access the web site information and do
     all necessary  ransaction and data processing.  MethodFactory will post all
     web initiated transactions to the middleware via an http post.

*    This  estimate  is  exclusive  of any  required  meetings  with  middleware
     developers or other 3rd party integrators.
*    This   estimate  is   exclusive  of  any  3rd  party   contact   management
     syncronization solutionIntegration.
*    The client will provide all site verbiage,  logos,  graphics,  diagrams and
     table data.
*    Lason POD shipping options limited to continental US.
*    Middleware will populate transaction records with shipping cost.
*    Middleware will create transactions into web site database.
*    The client will purchase necessary 3rd party component.  MethodFactory will
     assist the client with purchase.
     o    IISCartCC (For credit card processing)
     o    SA Fileup (For file upload)
     o    ASPMail (For email notifications)
*    The client will establish  (MethodFactory  will assist the client with this
     process):
     o    SSL certificate
     o    Merchant account gateway (Authorize.Net, CyberCash, etc.)
     o    Merchant account

3. Development

*        Basic site layout & navigation

         1.   Home page

          a    Summary:  A launch page that includes,  client login,  along with
               links to company, product and contact information

          b    Navigation: User log-in, New user, About QxPrint, Contact us, RDC
               parent link

         2.  User home

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          a.   Summary: A functional work space that includes document,  contact
               and device  management.  The User home  section is protected by a
               log- in name & password.

               i.   QxPrint library

               1.   Directory of templates  (possible  limitation to .dot files)
                    that  the  user may move to  his/her  member  directory,  or
                    download to edit. A copy of the file is physically  moved to
                    the Member  library.  Design  with an eye  towards  possible
                    future vertical market categorization.

               ii.  Member (IDN) library
                    1.   Private  directory of up to 10 documents which includes
                         both document templates and documents.
                    2.   User can:
                         a. Upload from desktop
                         b. Copy from QxPrint library
                         c. Remove files
                    3.   Possible limitation to .dot files for templates.
               iii. Contact management console offering the user the ability to:
                    1.   Create new contact from a web interface
                    2.   Edit existing contacts from a web interface
                    3.   Import   pre-existing   contacts   using  a  3rd  party
                         solution. (doesnot include integration of the solution)
               iv.  View accounts (account reporting/management)
                    1.   View transaction reports
                         a. All documents sent by name + contact/date/method
                         b. Billing summary by month w/ an annual running total
                    2.   Change business contact and billing info
               v.   Device management
                    1.   Download wireless device drivers
                    2.   Change supported wireless devices
                         a. RIM 950
                         b. Blackberry
                         c. Palm
                         d. Handspring
                         e. Casio Pia
                         f. IBM handheld (w/ palm OS)
               vi.  Offer web-based  functionality of all wireless document send
                    options
                    1.   User selects document to send
                    2.   User selects recipient(s) to send document to
                    3.   User selects send method: a. email

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                                    b.  fax
                                    c.  Lason pod
                              i. Delivery option - Next Day
                              ii. Delivery option - Standard
                    4.   User is presented  with cost summary  screen and submit
                         button
                    5.   Processing
                         a. Log transaction to web site database
                         b. Post transaction to middleware
                         c.  Transaction  confirmation  email  is  sent  to user
                             (viamiddleware)
                    6.   Confirmation/thank you screen

          b.   Navigation:  Home,  Document  library,  Member  library,  Contact
               management, Account management, Device management, Help

3. New user

          a.   Summary:  A call-to-action  page featuring a staged  registration
               path
               i.   Registration form captures:
                    1.   Business contact info
                    2.   Billing info
                    3.   User security
                         a. Name & password
                         b.  Challenge  question  & answer  - for use when  user
                    forgets password
                    4.   Wireless device
               ii.  Registration  form then  qualifies  user by  processing  the
                    customers credit card with sign-up fee. Approved  applicants
                    receive their user name & password,  and are directed to the
                    User home page.
               iii. Qualified users are sent a welcome email that includes
                    1.   Sample template salutation
                    2.   Technical  instructions for building a QxPrint document
                         template
          b.   Navigation: Home, About QxPrint, Registration form
4. About QxPrint
         a. Summary: Primary sales tool for QxPrint. Static pages illustrating:
               i.   Product features
               ii.  Info flow diagram
               iii. Pricing schedule
               iv.  Demo
               v.   FAQ
               vi.  Various PDF tutorial files

<PAGE>

          b.   Navigation:  Home,  New user, RDC parent link,  Partner  company,
               business development contact form

5. Contact us
          a.   Summary:  Mailto  form  that  captures  contact  information  and
               customer comments.
          b.   Navigation:   Home,  RDC  parent  link,   About  QxPrint,   Legal
               disclaimer

6. RDC parent link

         a. Summary: Link to the RDC parent site.

7. QxPrint backend management panel

               1.   Add/update/delete users
               2.   Manage default templates (QxPrint library)
               3.   Batch credit card processing for weekly process
                    *    Will bill all  unbilled  transactions  through  billing
                         processing date

*    Database
     o    Develop   integrated   database   architecture  with  an  eye  towards
          additional user functionality, features and wireless devices.
*        eCommerce/transaction
     o    Real-time charge at initial registration
     o    Maintain account billing information for weekly batch processing
     o    Maintain transaction log
     o    Write the appropriate account updates for transactions
     o    Post any web based transactions to middleware
*    Membership
     o    Provide user id and password secured member login
     o    Member account information
          o    Transaction Log
          o    Update contact / billing information
          o    Set personal preferences
     o    Profile member file management
          *    Members can upload files through web interface
          *    Members remove uploaded files
          *    Members can download  example  documents  (MS .dot  formatted) to
               modify and re-upload to their personal file area

<PAGE>

*    Website Testing

*    Syncronization solution research

     o    Up to three days of  technical  research  relating  to a  pre-existing
          import/syncronization solution for leading contact managers
          *    Act
          *    Outlook
          *    Palm Desktop
          *    Goldmine

4. Development Costs
The  cost of  Development  of the  Qxprint  web  application  will  be  $21,500.
MethodFactory  requires a 30%  deposit to begin  work and the  balance  due upon
delivery.

5. Development Schedule
MethodFactory  estimates  the  development  time for this  project to be 4 weeks
exclusive  of  outside  integration  time.  At this time,  MethodFactory's  next
project launch date is September 25. Project launch dates are not reserved until
MethodFactory receives a signed service agreement and project retainer.EXHIBIT 10.5

MethodFactory, Inc. - www.methodfactory.com

Follow-on development for QxPrint 1.0

25 October 2000

James Williamson
MethodFactory, Inc.
240 N Washington Blvd
Suite 530
Sarasota, FL 34236
v. 941.364.8161
f. 941.955.5481
e. james@methodfactory.com
www.methodfactory.com

Project scope for Retrieval Dynamics Corp. 25 October 2000
Project: Contact import & customer service scope
Page: 1 of 3
Version: 1.1
MethodFactory, Inc. - www.methodfactory.com

1. Objective
Follow-on proposal to the QxPrint web application development proposal

2. Assumptions

     *    Baselevel functionality will not change during the Nov. 1-3 workshop.

3. Development

Contact Import

*    Process
     o    Web wizard and expert mode PIM output steps for Act & Outlook users
          *    Web wizard
               *    Step-by-step  instructions  for user to export contacts from
                    either Act 2000 or Outlook 2000.  Web wizard is displayed in
                    an HTML pop-up browser window,  and includes screen captures
                    of the Act & Outlook export process.
               *    Contact file upload vehicle

<PAGE>

          *   Expert mode
               *    Bulleted file export steps
               *    Contact file upload vehicle
     o    Data map PIM contact fields to the QxPrint contact management format
     o    Import PIM data using a bulk overwrite process for all data with a PIM
          source tag
               *    Do not  erase any  contact  initiated  directly  via the web
                    interface  or wireless  interface
     o    Confirm contact import results
          *    Successful imports
          *    Import errors

Customer Service

*    Summary:  Develop a customer service  representative  (CSR)  administration
     panel for use by QxPrint staff.

*        Site Map:
     o    Customer  service  home - a master page with access  points to account
          management,  transaction viewing,  credit issuance,  and user activity
          sections.
     o    Account Management - ** Covered in initial proposal
          *    Add/update/delete users
     o    CSR activity/transaction viewing -
          *    Display by
               *    User
               *    Transaction type
               *    Date
               *    Bill status
          *    On-screen reporting
          *    ** Read only: Transaction modification/deletion is not allowed
     o    Credit issuance/reporting -
          *    Issue account level credits/debits
          *    Track CSR actions  (ie,  credit,  debit,  help desk call,  email,
               etc). Log:
               *    Date & time
               *    CSR ID
               *    Comments
          *    Display by
               *    User
               *    Transaction type
               *    Date
               *    Bill status
               *    CSR ID
               *    Comment field

<PAGE>

     o    CSR Membership -
          *    Develop a tiered membership structure to facilitate a traditional
               customer service hierarchy.
          *    Version 1.0 implementation  includes one service level across all
               CSR reps.

4. Development Costs
The cost of Development of the Qxprint contact import functionality and customer
service  module  will be  $12,500.  In  light of the  current  work  scope,  the
following payment structure is recommended.

Description                                                 Amount     Date
==========================================================  =======  ========
1. QxPrint 1.0 proposal acceptance & retainer                $6,450   10/6/00
2. Contact import/CSR proposal acceptance & retainer         $3,750  10/25/00
3. Milestone payment: User interface, contact management
   and contact import completion                             $8,750  11/17/00
4. Final payment: Delivery of complete solution             $15,050  12/15/00

5. Development Schedule
This  project   development  scope  is  included  in  the  provided  MS  Project
development schedule.

MethodFactory                      Retrieval Dynamics Corporation

By: /s/ Jeff Givens                By: /s/ Sharron Ballgae
Title: Bus  Dev                    Title: Chief Technology Officer
Date: 10/25/00                     Date: 10-25-00

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