Document:

Letter Amendment No. 2 to the Amendment to the Acquisition Agreement

 EXHIBIT 10.07 
 EXECUTION VERSION 
 

 
 October 23, 2009 
 Syniverse Holdings, Inc. 
 8125 Highwoods Palm Way 
 Tampa, FL 33647 
 Attention: General Counsel

 Syniverse Technologies Services (India) Private Limited 
 c/o Syniverse Technologies, Inc. 
 8125 Highwoods Palm Way 
 Tampa, FL 33647 
 Attention: General Counsel

  

	RE:	Letter Amendment No. 2 to the Acquisition Agreement. 

 Ladies and Gentlemen: 
 Reference is made herein to the Acquisition Agreement by
and among VERISIGN, INC., VERISIGN S.À.R.L., VERISIGN DO BRASIL SERVIÇOS PARA INTERNET LTDA, VERISIGN DIGITAL SERVICES TECHNOLOGY (CHINA) CO., LTD., VERISIGN SERVICES INDIA PRIVATE LIMITED (each, a “Seller Party”), and
SYNIVERSE HOLDINGS, INC. (“Purchaser”), dated as of August 24, 2009 (as amended, including by this letter amendment, the “Acquisition Agreement”). 
 VeriSign Services India Private Limited (the “Indian Seller Subsidiary”) and Syniverse Technologies Services (India)
Private Limited (the “Indian Purchaser Subsidiary”) have entered into an Asset Purchase Agreement dated as of the date hereof (the “Indian Foreign Acquisition Agreement”) pursuant to Section 2.01(c) of
the Acquisition Agreement. 
 As used herein, the term “Indian Transferred Assets” shall mean the
“Transferred Assets”, as defined in the Indian Foreign Acquisition Agreement, the term “Indian Closing” shall mean the completion on the Transfer Date (as defined in the Indian Foreign Acquisition Agreement) of the
transactions contemplated by the Indian Foreign Acquisition Agreement and the term “Indian Employees” shall mean the employees of the Indian Seller Subsidiary listed in Annexure 4 of the Indian Foreign Acquisition Agreement. All
other capitalized terms used but not otherwise defined herein shall have the meanings set forth in the Acquisition Agreement. 
 Each Seller Party and Purchaser have determined that certain of the Indian Transferred Assets are Nonassignable Assets since the debonding process under Indian Law in respect of such Assets has not been completed. As a result, and for
certain other purposes, each Seller Party and Purchaser are entering into this letter agreement, and the Indian Seller Subsidiary and

  

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the Indian Purchaser Subsidiary are entering into the Indian Foreign Acquisition Agreement, pursuant to Section 2.09(b) of the Acquisition Agreement to implement certain provisions of
Section 2.09(a) of the Acquisition Agreement. 
 Each Seller Party, Purchaser and Indian Purchaser Subsidiary hereby
agree as follows: 
 1. Notwithstanding any provision of the Acquisition Agreement to the contrary, the Indian Transferred
Assets shall not be sold, transferred, conveyed and assigned at the Closing pursuant to Section 2.01(a) of the Acquisition Agreement and instead shall be transferred at the Indian Closing in accordance with the Indian Foreign Acquisition
Agreement. During the period between the Closing and the Indian Closing, the Indian Transferred Assets and the Indian Employees will continue to remain in the ownership of, and will be used by, the Indian Seller Subsidiary to provide certain
Transition Services (as defined in the Transition Services Agreement) pursuant to the Transition Services Agreement. 
 2.
Notwithstanding anything to the contrary contained in the Acquisition Agreement, each Seller Party and Purchaser agree as follows with respect to Liabilities related to the Indian Transferred Assets and the Indian Employees: 
 (a) all such Liabilities that would have been Retained Liabilities had the Indian Closing occurred at the Closing shall
continue to be considered Retained Liabilities for all purposes of the Acquisition Agreement; 
 (b) all such
Liabilities that constitute Assumed Liabilities for purposes of the Indian Foreign Acquisition Agreement shall, from and after the Indian Closing, be deemed to be Assumed Liabilities for purposes of the Acquisition Agreement; and 
 (c) all other such Liabilities shall be retained by the Indian Seller Subsidiary, but subject to the rights of the Indian
Seller Subsidiary and the other VeriSign Parties (as defined in the Transition Services Agreement) under the Transition Services Agreement, including Section 4.03 thereof. 
 3. $1,042,677 of the Estimated Purchase Price (which is the equivalent of INR 48,474,066, based on an exchange rate of $1.00 to INR 46.49)
that is payable by Purchaser to Seller at the Closing in accordance with Section 2.07(b) of the Acquisition Agreement shall be deemed to be a deposit made on behalf of the Indian Purchaser Subsidiary with the Seller on behalf of the
Indian Seller Subsidiary in respect of the purchase price payable pursuant to Section 4 of the Indian Foreign Acquisition Agreement. At the Indian Closing, subject to the payment of INR 48,474,066 by the Indian Purchaser Subsidiary to the
Indian Seller Subsidiary, Seller shall deliver the U.S. dollar equivalent (based on the exchange rate posted on Bloomberg.com at 4 p.m. (U.S. Eastern Time) on the Business Day immediately prior to the date of the Indian Closing) of INR 48,474,066 to
such account as the Purchaser shall designate. 
 4. Except as otherwise expressly provided for herein, for all other purposes
of the Acquisition Agreement, including for purposes of Section 2.03(b) and Section 2.04 and the calculation of the Estimated Working Capital and the Final Working Capital, the transfer of the Indian Transferred Assets shall
be deemed to have occurred at the Closing. 
  

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 5. For the avoidance of doubt, all terms and obligations included in Article VI of the
Acquisition Agreement shall be honored by all parties hereto with respect to all Employees (as such term is defined in the Acquisition Agreement), including those Employees located in India. 
 6. Notwithstanding Section 5 hereof, with respect only to the Indian Employees, all references to the Closing Date in Article VI
of the Acquisition Agreement shall be deemed to mean the Transfer Date. 
 7. The sections entitled “India” in A. and
B. of Part II of Section 6.01(a) to the Disclosure Schedule to the Acquisition Agreement are hereby deleted in their entirety and replaced with the following: 
 Part II: Transfer Mechanism for Non-U.S. Transferred Employees under Foreign Law 
 A. Overview of Transfer Mechanisms for Non-U.S. Offerees under Foreign Law for Section 6.01(a) of the Agreement 
 India 
  

	 	•	 	 Prior to the Transfer Date (as defined in the Indian Foreign Acquisition Agreement), Purchaser to extend an offer of employment in such form as may be
required to comply with the laws and regulations of India, to each Offeree (as used in this paragraph only, this term shall have the meaning ascribed to it in the Indian Foreign Acquisition Agreement). Effective on the Transfer Date, (1) Seller
to terminate employment of, or accept resignation from, each Offeree, and (2) Purchaser to hire each Offeree who accepts Purchaser’s offer of employment pursuant to the terms of such employment offer. For the avoidance of doubt,
(i) the termination or resignation of Offerees is intended to be a break in employment with Seller and (ii) Offerees hired by Purchaser are subject to new terms and conditions of employment consistent with the terms of the following
paragraph, the last paragraph of this Schedule, and the applicable terms of Article VI of the Agreement. 

  

	 	•	 	 Except as (1) outlined in the following sentence or (2) would provide a duplication of benefits, Purchaser to recognize years of service with
Seller for purposes of determining benefit eligibility. With regard to the India Gratuity Fund, Purchaser to recognize years of service with Seller only for those Transferred Employees in India who have accrued less than four (4) years and 240
days of service on the Transfer Date. 

  

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 B. Liabilities Assumed by Purchaser under Section 6.02(b) of the Agreement.

 India 
  

	 	•	 	 Purchaser will assume liability for years of service accrued with Seller under the India Gratuity Fund for those Transferred Employees in India who
have accrued less than four (4) years and 240 days of service on the Transfer Date. 

 8.
Section 10.01(a)(ii) of the Acquisition Agreement is hereby amended to add the following at the end thereof: 
 “or by the Indian Seller Subsidiary of its covenants contained in the Indian Foreign Acquisition Agreement;”. 
 9. Section 10.01(b)(ii) of the Acquisition Agreement is hereby amended to add the following at the end thereof: 
 “or by the Indian Purchaser Subsidiary of its covenants contained in the Indian Foreign Acquisition Agreement;”. 
 10. Exhibit D of the Acquisition Agreement is hereby amended by (i) adding to the Transition Services Agreement the additional Transition Services Schedules (as defined in the Transition Services Agreement) included as Annex
I hereto and (ii) adding to Exhibit D the form Reverse Services Letter Agreement, together with the schedules thereto, included as Annex II hereto. 
 11. Purchaser hereby acknowledges that between the date of the Acquisition Agreement and the Closing Date, Seller has entered into or amended the Material Contracts as set forth on Annex III
hereto. Such acknowledgement shall be deemed to be Purchaser’s consent for the purposes of Section 5.01 of the Acquisition Agreement. 
 12. Each Seller Party, Purchaser and the Indian Purchaser Subsidiary hereby waive compliance by any party to the Acquisition Agreement with the time periods prescribed for action by such party prior to
the Closing or the Closing Date set forth in the following Sections of the Acquisition Agreement: 
 (a)
Section 2.01(a) (not less than five Business Days prior to the Closing Date to designate Purchaser Subsidiaries to purchase the Transferred Assets), 
 (b) Section 2.02(a) (not less than five Business Days prior to the Closing Date to designate Purchaser Subsidiaries to assume the Assumed Liabilities), 
 (c) Section 2.03(b) (not less than five Business Days prior to the Closing Date to deliver a good faith estimate of the Working
Capital), 
 (d) Section 2.05 (at least two Business Days prior to the Closing to satisfy or waive all of the
conditions to the obligations of the parties set forth in Article VIII), 
 (e) Section 2.07(b) (two Business
Days prior to the Closing Date to designate the accounts for wiring funds), 
  

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 (f) Section 2.09(a) (five Business Days prior to the Closing Date to advise
Purchaser in writing of (i) any Material Contracts with a Material Customer with respect to which a Consent is required for assignment and (ii) if, to the Knowledge of Seller, Seller has received any written notice that such Material
Customer will not agree to the assignment), 
 (g) Section 5.09(b) (five days prior to the Closing for TNS to
deliver an executed ATLAS Sublicense to Purchaser in order to release Seller of its obligation to provide to TNS a written waiver of TNS’s obligation to obtain an ATLAS Sublicense), and 
 (h) Section 6.01(a) (no later than two weeks prior to the Closing to update Part I of Section 6.01(a) of the Seller
Disclosure Schedule and not later than three days prior to the Closing Date for Purchaser to offer employment to certain Employees). 
 13. Purchaser hereby waives fulfillment of the condition set forth in Section 8.03(d) of the Acquisition Agreement. 
 14. None of the Consents to assignment of any Assumed Contract or Shared Contract is intended to or shall amend, modify, limit, extend, or add to the Acquisition Agreement. In the event of any conflict or
inconsistency between any such Consent and the terms of the Acquisition Agreement, the terms of the Acquisition Agreement shall govern and remain in full force and effect as between the parties. 
 15. The Indian Foreign Acquisition Agreement is entered into pursuant to and in furtherance of the Acquisition Agreement. In the event of
any conflict between the provisions of the Indian Foreign Acquisition Agreement and the Acquisition Agreement, the provisions of the Acquisition Agreement shall prevail. 
 Except as specifically stated above, the Acquisition Agreement remains in full force and effect. 
 [Signature Pages Follow] 
  

 5 

					
	Very truly yours,
	
	VERISIGN, INC.
		
	By:	 	 /s/ Kevin A. Werner

		 	Name:	 	Kevin A. Werner
		 	Title:	 	SVP. Corp. Dev. & Strategy
	
	VERISIGN S.À.R.L.
		
	By:	 	 /s/ Kevin A. Werner

		 	Name:	 	Kevin A. Werner
		 	Title:	 	Authorized Signatory
	
	 VERISIGN DO BRASIL SERVIÇOS PARA INTERNET LTDA

		
	By:	 	 /s/ Kevin A. Werner

		 	Name:	 	Kevin A. Werner
		 	Title:	 	Authorized Signatory
	
	 VERISIGN DIGITAL SERVICES TECHNOLOGY (CHINA) CO., LTD.

		
	By:	 	 /s/ Kevin A. Werner

		 	Name:	 	Kevin A. Werner
		 	Title:	 	Authorized Signatory
	
	 VERISIGN SERVICES INDIA PRIVATE LIMITED

		
	By:	 	 /s/ Kevin A. Werner

		 	Name:	 	Kevin A. Werner
		 	Title:	 	Authorized Signatory

 SIGNATURE PAGE – LETTER 
 AMENDMENT NO. 2 TO AA 

 Accepted and Agreed: 
  

					
	SYNIVERSE HOLDINGS, INC.
		
	By:	 	 /s/ Tony G. Holcombe

		 	Name:	 	Tony G. Holcombe
		 	Title:	 	Chief Executive Officer
	
	SYNIVERSE TECHNOLOGIES SERVICES (INDIA) PRIVATE LIMITED
		
	By:	 	 /s/ Tony G. Holcombe

		 	Name:	 	Tony G. Holcombe
		 	Title:	 	Chief Executive Officer

 SIGNATURE PAGE – LETTER 
 AMENDMENT NO. 2 TO AA 

 Annex I to the Letter Amendment 
 Additional Transition Service Schedules 
  

 1 

 Schedule VI 
 Indian Transferred Assets and Employees - Transition Service Schedule 
 Service Provider: VeriSign, Inc. and its subsidiaries (collectively, “Service Provider”) 
 Service Recipient:
VERISIGN ICX CORPORATION, a Delaware corporation (“ICX”) and Syniverse Holdings, Inc., a Delaware Corporation (“Syniverse”) and their subsidiaries (collectively, “Service Recipient”) 
  

	1.	Transition Services Agreement: 

 Terms capitalized, but not defined in this Transition Service Schedule shall have the meanings assigned to them in the Transition Services Agreement entered into between Syniverse Holdings, Inc., ICX and VeriSign, Inc., dated as of
October 23, 2009 (the “Agreement”), 
  

	2.	Functional Area: 

 All
VeriSign employees located in the Bangalore facility listed in Annexure 4 of the Asset Purchase Agreement (the “Indian Foreign Acquisition Agreement”) dated as of October 23, 2009, between VeriSign Services India Private Limited and
Syniverse Technologies Services (India) Private Limited (such employees, the “Indian Employees”) 
 All Transferred
Assets, as such term is defined in the Indian Foreign Acquisition Agreement (the “Indian Transferred Assets”). 
  

	3.	Start/End Date: The Transition Services described in this Transition Services Schedule shall begin on the Closing Date and shall end on the Transfer Date (as
such term is defined in the Indian Foreign Acquisition Agreement). The Service Recipient may not terminate the Transition Service until the Transfer Date. 

  

	4.	Summary of Transition Services 

  

			
	 Transition Service Name
	 	 Description

	
	 A. General Business Services

		
	General Business Services of Indian Employees and Indian Transferred Assets	 	The Service Provider will provide Transition Services for the benefit of the Service Recipient. The Transition Services provided by the Service Provider will be performed by the
Indian Employees and will be substantially similar to the services provided by the Indian Employees to the Business during the six (6) month period prior to the Closing Date. The Service Provider shall strive to achieve Service Recipient’s
objectives, requirements and instructions as to the Transition Services to be performed by Service Provider, including as to priorities, timing, quality, and scope. Service Provider shall not enter into any contracts or other commitments on Service
Recipient’s behalf or otherwise hold itself out as an agent of Service Recipient without prior written approval from Service Recipient. The Indian Employees will continue to be the employees of the Service Provider and shall be under the
exclusive direction, supervision, and control of the Service Provider at all times until the Transfer Date. Any requests for additions or modifications to Transition Services by the

  

 2 

			
		 	 Service Recipient must be made by contacting the Coordinator for the Service Provider (not the Indian Employees). The Indian
Employees’ work shall be dedicated exclusively to the provision of Transition Services by the Service Provider to the Service Recipient.
  
 During the term of this Transition Services Schedule, Service Provider shall provide Service Recipient representatives with visitor access to Service
Provider’s Bangalore facility as reasonably requested by Service Recipient from time to time.

  

	5.	Total Compensation: 

 During the term of this Transition Services Schedule, as set forth in Section 3, the Service Recipient shall pay Service Provider fees for the Transition Services described in this Schedule. Such fees shall include, but shall not be
limited to, all reasonable out of pocket costs and expenses directly relating to Indian Employees performance of Transition Services. The fees shall be exclusive of facilities and hosting costs which are covered under separate TSA schedules.

  

	6.	Fees: 

 The fees for the
Transition Services shall be passed through to Service Recipient at cost. Service Recipient shall withhold $100,000 from each monthly invoice for the Transition Services, which amounts shall be retained by Service Recipient until the Transfer Date
and shall be paid by Service Recipient to Service Provider within two Business Days after the Transfer Date. 
  

	7.	Coordinator for Service Provider: 

  

			
	Name:	 	Shekhar Kirani
	Address:	 	 No 6/B, 7th Main 80 Feet Road Koramangala Koramangala Industrial Layout,
 Office 1
 Bangalore, Karnataka, CA
 IN 560034

	Telephone No.:	 	+91-80-4256-5005
	Email address:	 	skirani@verisign.com

  

	8.	Coordinator for Service Recipient: 

  

			
	Name:	 	Arvind Taranath
	Telephone No.:	 	(831) 431-3490
	Email address	 	arvind.taranath@syniverse.com

  

 3 

 Schedule VII 
 Rafael Gaino CALA Project Management Support - Transition Service Schedule 
 Service Provider: VeriSign Inc. (collectively, “Service Provider”) 
 Service Recipient: Syniverse Holdings,
Inc. and its subsidiaries (collectively, “Service Recipient”) 
  

	1.	Transition Services Agreement: 

 Terms capitalized, but not defined in this Transition Service Schedule shall have the meanings assigned to them in the Transition Services Agreement (the “Agreement”) entered into between Syniverse Holdings, Inc., VeriSign ICX
Corporation and VeriSign, Inc. as of October 23, 2009. 
  

	2.	Functional Area: Project Management Support 

  

	3.	Start/End Date: The Transition Services described in this Transition Services Schedule shall begin on the Closing Date and shall end upon the earlier of
(i) Service Recipient’s completion or receipt of Rafael Gaino’s H-1 visa, or (ii) 60 days after the Closing Date. Upon meeting condition (i), the Service Provider shall terminate employment and the Service Recipient shall make an
employment offer to Rafael Gaino consistent with the process defined for other US based employees in the Acquisition Agreement between the Service Provider and Service Recipient. 

  

	4.	Summary of Transition Services 

  

			
	Transition Service Name	  	 Description

	
	B. CALA Project Management
		
	Project Management	  	Provide Project Management support for ICSMS and ICMMS for CALA customers.

  

	5.	Total Compensation: 

 During the term of this Transition Services Schedule, as set forth in Section 3, the Service Recipient shall pay Service Provider fees for the Transition Services described in this Schedule in the estimated amount of $50/per hour. Such
fees shall include, but shall not be limited to, all reasonable out of pocket costs and expenses directly relating to Gaino’s performance of services on behalf of the Service Recipient. 
  

	6.	Fees: 

 Total estimated
hours: 160 per month 
 Fees per Month - $8,000 
  

	7.	Coordinator for Service Provider: 

  

			
	Name:	 	Taifa Harris, Program Manager, Corporate Development, VeriSign
	Telephone No.:	 	650.793.4521.
	Email address:	 	taharris@verisign.com

  

	8.	Coordinator for Service Recipient: 

  

			
	Name:	 	Lila Kanda
	Telephone No.:	 	650-426-3709
	Email address:	 	lila.kanda@syniverse.com

  

 1 

 Schedule VIII 
 Jim Tall Finance (Invoicing) Support - Transition Service Schedule 
 Service Provider: Verisign Inc and m-Qube Inc (collectively, “Service Provider”) 
 Service Recipient:
Syniverse Holdings, Inc. and its subsidiaries (collectively, “Service Recipient”) 
  

	1.	Transition Services Agreement: 

 Terms capitalized, but not defined in this Transition Service Schedule shall have the meanings assigned to them in the Transition Services Agreement (the “Agreement”) entered into between Syniverse Holdings, Inc., VeriSign ICX
Corporation and VeriSign, Inc. as of October 23, 2009. 
  

	2.	Functional Area: Finance Support 

  

	3.	Start/End Date: The Transition Services described in this Transition Services Schedule shall begin on the Closing Date and shall end upon the earlier of
(i) Service Recipient’s termination of this Transition Services Schedule, or (ii) December 31, 2009 (the “Term”) or (iii) the date that Jim Tall ceases to be an employee of the Service Provider or one of its
Affiliates, any reason whatsoever. 

  

	4.	Summary of Transition Services 

  

			
	 Transition Service Name
	  	 Description

	
	 A. Finance Support

		
	OCSMS process	  	Work with product to ensure all detail is received for all customers in order to bill accurately. At this point, much of this process is manual because of limitations with the
product group. Estimated at 20 hrs/month.
	VMES process	  	Run a process in parallel to RMS to ensure correct rating. This is the 4th month of billing this product. Modifications are being made each month to improve the process. Manually produce
invoice backup. Estimated at 20 hrs/month.
	ICSMS process	  	Run program to identify customer and billable amount for upload to RMS. Estimated at 2 hrs/month.

  

	5.	Total Compensation: 

 During the term of this Transition Services Schedule, as set forth in Section 3, the Service Recipient shall pay Service Provider fees for the Transition Services described in this Schedule in the estimated amount of $80/per hour. Such
fees shall include, but shall not be limited to, all reasonable out of pocket costs and expenses directly relating to Tall’s performance of services on behalf of the Service Recipient. 
  

	8.	Fees: 

 Total estimated
hours: 42 
  

			
	Monthly:	 	$3,360

  

 1 

	7.	Coordinator for Service Provider: 

  

			
	Name:	 	Jim Tall
	Telephone No.:	 	617-673-2361
	Fax No.:	 	617-673-2494
	Email address:	 	jtall@verisign.com

  

	8.	Coordinator for Service Recipient: 

  

			
	Name:	 	Dave Conti
	Address:	 	Watertown, MA
	Telephone No.:	 	617-673-2310
	Email address:	 	david.conti@syniverse.com

  

 2 

 SCHEDULE IX 
 VERIZON WIRELESS CAMPAIGN ADMIN TOOL (CAT) TSA 
 Service Provider:
VeriSign, Inc. and M-QUBE Inc. or its Subsidiaries (collectively, “M-QUBE”) 
 Service Recipient: Syniverse
Holdings, Inc. or its Subsidiaries (collectively, “Purchaser”) 
  

	1.	Transition Services Agreement 

 Terms capitalized but not defined in this Transition Service Schedule shall have the meanings assigned to them in the Transition Services Agreement (the “Agreement”) entered into between Syniverse Holdings, Inc., VeriSign ICX
Corporation and VeriSign, Inc., dated as of October 23, 2009. 
  

	2.	Functional Area: Production Operations 

  

	3.	Initial Term: The Initial Term for the Services described in this Transition Service Schedule shall begin on the Closing Date and shall end six (6) months
thereafter. Purchaser or its designated subsidiary can terminate the Transition Service at any time by giving M-QUBE Inc. 30 days prior written notice. At any time after six (6) months, M-QUBE may terminate this agreement for any reason with
120 days prior written notice. 

 Service Provider will have the right to assign this Transition Services
Agreement to any buyer of M-Qube, Inc. Should such buyer decline to assume the Transition Service Agreement, Service Provider shall have the right to terminate this agreement as it relates to facility, with 90 days prior notice to Service Recipient.

  

	4.	Product Summary: 

  

			
	 Service Name
	 	 Description

	Verizon Wireless (VzW) Campaign Admin Tool (CAT)	 	M-QUBE Inc. will maintain the VzW CAT tool in the manner indicated in Section (5) on behalf of the Purchaser in order to allow Purchaser sufficient time to relocate the service
to the data center they specify.

  

	5.	Description of VzW CAT Services: 

  

			
	 Country
	  	 Service(s)

		
	US	  	 M-QUBE currently supports a product called CAT. The CAT product is comprised of a GUI, load balanced Application Servers, ldap
service and Oracle database. Vendors to VzW from around the country utilize this product over the web to configure mobile messaging campaigns with VzW. This configuration is part of the workflow that VzW uses for all off-deck campaigns.

 
 There is no transactional model in this product, and the carrier is billed a flat
monthly fee for upkeep of the product.

		
	US	  	 (i) Platform Availability
  
 M-QUBE will continue to provide availability for shared infrastructure for the business products consistent with availability levels in place as of the Close
Date.

		
	US	  	 (ii) Escalation Procedures
  
 M-QUBE will continue its normal escalation procedure during the Term and will notify Purchaser of escalations related to the business
platforms.

  

 3 

			
	 Country
	  	 Service(s)

		
	US	  	 (iii) Incident Management
  
 M-Qube will perform incident management for the CAT product/application which shall consist of day-to-day 24x7x365 monitoring and
support.

		
	US	  	 Product Upgrades
  
 Purchaser will be responsible for all software and/or Product upgrades to the CAT platform during the Term of this agreement. M-QUBE will facilitate remote
access to the platform in the data center in order to complete such upgrades.

  

	6.	Support Levels: 

 M-QUBE
Inc. will maintain existing support levels for the CAT tool in the M-QUBE Inc. environment equivalent to support levels as of the Closing Date 
  

	7.	Method of Fees: 

 Total Monthly Fee 
  

			
	Total	 	$0,000

  

	8.	Compensation Adjustments Process: 

 Any adjustments to the scope or timing of the Transition Services described in this Schedule shall be in accordance with the procedures contained in Article II of the Agreement. 
  

	9.	Migration Support: 

 M-QUBE Inc. will assist in the migration efforts with knowledge and documentation related to the CAT platform, in addition to participating in coordinated activities to cutover services. 
  

	10.	Transition Project Manager for M-QUBE Inc.: 

  

			
	Name:	 	Taifa Harris
	Address:	 	Mountain View, CA
	Telephone No.:	 	650 426 4521
	Email address:	 	tharris@verisign.com

  

	11.	Transition Project Manager for Purchaser or its designated subsidiary: 

  

			
	Name:	 	Steve Phillips
	Telephone No.:	 	831-869-9634
	Email address:	 	steven.philips@syniverse.com

 Annex II to the Letter Amendment 
 Form Reverse Services Letter Agreement 
  

 4 

 Annex II to the Letter Amendment 
 Form Reverse Services Letter Agreement 
  

 5 

 October 23, 2009 
 Syniverse Holdings, Inc. and 
 VeriSign ICX Corporation 
 8125 Highwoods Palm Way 
 Tampa, FL 33647

 Attention: General Counsel 
  

	Re:	Transition Services Letter Agreement (the “Letter Agreement”) regarding the provision of certain Transitional Services by VERISIGN ICX CORPORATION
and/or SYNIVERSE HOLDINGS, INC. (collectively, “Service Provider”) to VERISIGN, INC (“Service Recipient”). 

 Ladies and Gentlemen: 
 Reference is made herein to that certain Transition
Services Agreement dated as of October 23, 2009, between VERISIGN, INC., on the one hand, and VERISIGN ICX CORPORATION and SYNIVERSE HOLDINGS, INC., on the other hand (the “Transition Services Agreement”). 
 Service Provider and Service Recipient hereby agrees as follows: 
 Upon the terms and subject to the conditions set forth herein, in the Transition Services Agreement and in the Transition Service Schedules
attached hereto, Service Provider shall provide, cause its Subsidiaries to provide, or otherwise make available, to Service Recipient, and Service Recipient shall receive, the Transition Services described in the Transition Services Schedules
attached hereto. 
 The parties may enter into one or more Transition Services Schedules pursuant to this Letter Agreement.

 All the terms and conditions of the Transition Services Agreement are hereby incorporated by reference in their entirety to
this Letter Agreement, and terms capitalized, but not defined in this Letter Agreement shall have the meanings assigned to them in, or incorporated by reference to, the Transition Services Agreement; provided that, in each case (except
for the Recitals), for the purposes of this Letter Agreement, (i) each collective reference to “ICX” and/or “Purchaser” in the Transition Services Agreement shall be deemed to be a reference to “Service Recipient”
(as defined herein) and (ii) each reference to “Seller” or “VeriSign” (including as part of another defined term such as “VeriSign Party” or “VeriSign Indemnitees”) shall be deemed to be a reference to
“Service Provider” (as defined herein); provided further, that for purposes of this Letter Agreement, the following Sections of the Transition Services Agreement shall be replaced entirely by the corresponding Sections contained on
Schedule A attached hereto: Section 2.03, Section 2.06(a), Section 2.13 and Section 6.18 
 [signature page follows] 
  

 6 

			
	Very truly yours,
	
	VERISIGN, INC.
		
	By:	 	  

		 	Name:
		 	Title:
		 	Date:

 Accepted and Agreed: 
  

			
	VERISIGN ICX CORPORATION
		
	By:	 	  

		 	Name:
		 	Title:
		 	Date:

 Accepted and Agreed: 
  

			
	SYNIVERSE HOLDINGS, INC.
		
	By:	 	  

		 	Name:
		 	Title:
		 	Date:

  

 7 

 Annex III 
 Certain Material Contracts 
 Amendment to the Inter-Carrier
Multi-Media Messaging Service Agreement by and between VeriSign, Inc. and AT&T Mobility LLC dated as of 10/8/09. 
 Managed Services Exhibit
A-1 to the Managed Services Agreement (AT&T Contract No. 20080320.078.C) for Consumer Tap Gateway Service, by and between VeriSign, Inc. and AT&T Mobility LLC dated as of 9/30/09. 
  

 1Form of Non-Qualified Stock Option Agreement

 Exhibit 10.1 
 STREAM GLOBAL SERVICES, INC. 
 Form of Incentive Stock Option
Agreement 
 Granted Under 2008 Stock Incentive Plan 
  

	1.	Grant of Option. 

 This
agreement evidences the grant by Stream Global Services, Inc., a Delaware corporation (the “Company”), on                     ,
20[    ] (the “Grant Date”) to [                    ], an employee of the Company (the
“Participant”), of an option to purchase, in whole or in part, on the terms provided herein and in the Company’s 2008 Stock Incentive Plan (the “Plan”), a total of
[            ] shares (the “Shares”) of common stock, $0.001 par value per share, of the Company (“Common Stock”) at
$[            ] per Share. Unless earlier terminated, this option shall expire at 5:00 p.m., Eastern time, on
[                    ], 20[    ] (the “Final Exercise Date”). 
 It is intended that the option evidenced by this agreement shall be an incentive stock option as defined in Section 422 of the Internal
Revenue Code of 1986, as amended, and any regulations promulgated thereunder (the “Code”). Except as otherwise indicated by the context, the term “Participant”, as used in this option, shall be deemed to include any person who
acquires the right to exercise this option validly under its terms. 
  

	2.	Vesting Schedule. 

 This
option will become exercisable (“vest”) as to [    ]% of the original number of Shares at the end of each successive
[                    ] period following the Grant Date until the
[                    ] anniversary of the Grant Date. 
 The right of exercise shall be cumulative so that to the extent the option is not exercised in any period to the maximum extent permissible it shall continue to be exercisable, in whole or in part, with
respect to all Shares for which it is vested until the earlier of the Final Exercise Date or the termination of this option under Section 3 hereof or the Plan. 
  

	3.	Exercise of Option. 

 (a)
Form of Exercise. Each election to exercise this option shall be in writing, signed by the Participant, and received by the Company at its principal office, accompanied by this agreement, and payment in full in the manner provided in the
Plan. The Participant may purchase less than the number of shares covered hereby, provided that no partial exercise of this option may be for any fractional share. 
 (b) Continuous Relationship with the Company Required. Except as otherwise provided in this Section 3, this option may not be exercised unless the Participant, at the time he or she exercises
this option, is, and has been at all times since the Grant Date, an employee or officer of, or consultant or advisor to, the Company or any parent or subsidiary of the Company as defined in Section 424(e) or (f) of the Code (an
“Eligible Participant”). 

 (c) Termination of Relationship with the Company. If the Participant ceases to be an
Eligible Participant for any reason, then, except as provided in paragraphs (d) and (e) below, the right to exercise this option shall terminate three months after such cessation (but in no event after the Final Exercise Date),
provided that this option shall be exercisable only to the extent that the Participant was entitled to exercise this option on the date of such cessation. Notwithstanding the foregoing, if the Participant, prior to the Final Exercise
Date, violates the non-competition or confidentiality provisions of any employment contract, confidentiality and nondisclosure agreement or other agreement between the Participant and the Company, the right to exercise this option shall terminate
immediately upon written notice to the Participant from the Company describing such violation. 
 (d) Exercise Period Upon
Death or Disability. If the Participant dies or becomes disabled (within the meaning of Section 22(e)(3) of the Code) prior to the Final Exercise Date while he or she is an Eligible Participant and the Company has not terminated such
relationship for “cause” as specified in paragraph (e) below, this option shall be exercisable, within the period of one year following the date of death or disability of the Participant, by the Participant (or in the case of death by
an authorized transferee), provided that this option shall be exercisable only to the extent that this option was exercisable by the Participant on the date of his or her death or disability, and further provided that this option shall
not be exercisable after the Final Exercise Date. 
 (e) Termination for Cause. If, prior to the Final Exercise Date, the
Participant’s employment is terminated by the Company for Cause (as defined below), the right to exercise this option shall terminate immediately upon the effective date of such termination of employment. If, prior to the Final Exercise Date,
the Participant is given notice by the Company of the termination of his or her employment by the Company for Cause, and the effective date of such employment termination is subsequent to the date of delivery of such notice, the right to exercise
this option shall be suspended from the time of the delivery of such notice until the earlier of (i) such time as it is determined or otherwise agreed that the Participant’s employment shall not be terminated for Cause as provided in such
notice or (ii) the effective date of such termination of employment (in which case the right to exercise this option shall, pursuant to the preceding sentence, terminate upon the effective date of such termination of employment). If the
Participant is party to an employment or severance agreement with the Company that contains a definition of “cause” for termination of employment, “Cause” shall have the meaning ascribed to such term in such agreement. Otherwise,
“Cause” shall mean willful misconduct by the Participant or willful failure by the Participant to perform his or her responsibilities to the Company (including, without limitation, breach by the Participant of any provision of any
employment, consulting, advisory, nondisclosure, non-competition or other similar agreement between the Participant and the Company), as determined by the Company, which determination shall be conclusive. The Participant shall be considered to have
been discharged for Cause if the Company determines, within 30 days after the Participant’s resignation, that discharge for cause was warranted. 
  

	4.	Tax Matters. 

 (a)
Withholding. No Shares will be issued pursuant to the exercise of this option unless and until the Participant pays to the Company, or makes provision satisfactory to the Company for payment of, any federal, state or local withholding taxes
required by law to be withheld in respect of this option. 

 (b) Disqualifying Disposition. If the Participant disposes of Shares acquired upon
exercise of this option within two years from the Grant Date or one year after such Shares were acquired pursuant to exercise of this option, the Participant shall notify the Company in writing of such disposition. 
  

	5.	Nontransferability of Option. 

 This option may not be sold, assigned, transferred, pledged or otherwise encumbered by the Participant, either voluntarily or by operation of law, except by will or the laws of descent and distribution, and, during the lifetime of the
Participant, this option shall be exercisable only by the Participant. 
  

	6.	Provisions of the Plan. 

 This option is subject to the provisions of the Plan (including the provisions relating to amendments to the Plan), a copy of which is furnished to the Participant with this option. 
  

	7.	Non-Compete. 

 (a) For a
period of twelve (12) months after the termination of the Participant’s employment with the Company, the Participant will not: 
 (i) as an individual proprietor, partner, stockholder, officer, director, executive, director, investor, lender, or in any other capacity whatsoever (other than as the holder of not more than one percent
(1%) of the total outstanding stock of any publicly traded company or five percent (5%) of any privately held company) and not in any other capacity), engage in any business throughout the world that directly competes with the business
engaged in by the Company or any of its subsidiaries at the time of the Participant’s termination; or 
 (ii) directly recruit, solicit or hire any person who is then an employee of the Company, other than an employee who on an unsolicited basis responds to an advertisement or to an executive recruiter that is not directed by the Participant
to target that particular employee or the Company or any of its subsidiaries. 
 (b) Participant acknowledges and agrees that
the Company’s business is global in nature due to the types of products and services it provides and that it is reasonable for the Company to define the geographic location as such. If this Section 7 is found by any court of competent
jurisdiction to be unenforceable because it extends for too long a period of time or over too great a range of activities or in too broad a geographic area, it shall be interpreted to extend only over the maximum period of time, range of activities
or geographic area as to which it may be enforceable. 
 (c) The restrictions contained in this Section 7 are necessary for
the protection of the business and goodwill of the Company and are considered by the Participant to be reasonable for such purpose. The Participant agrees that any breach of this Section 7 will

 
cause the Company substantial and irrevocable damage and therefore, in the event of any such breach, in addition to such other remedies which may be available, the Company shall have the right to
seek specific performance and injunctive relief. 
 IN WITNESS WHEREOF, the Company has caused this option to be executed under
its corporate seal by its duly authorized officer. This option shall take effect as a sealed instrument. 
  

			
	STREAM GLOBAL SERVICES, INC.
		
	By:	 	  

	Name:	 	  

	Title:	 	  

 PARTICIPANT’S ACCEPTANCE 
 The undersigned hereby accepts the foregoing option and agrees to the terms and conditions thereof. The undersigned hereby acknowledges
receipt of a copy of the Company’s 2008 Stock Incentive Plan. 
  

			
	PARTICIPANT:
	
	  

		
	Address:

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