Document:

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                                                                 Exhibit 10.62

                           [LETTERHEAD OF ASPECT]

August 19, 1999

Kathleen M. Cruz
17 Suva Court
San Ramon, CA  94583

Dear Kathy:

This letter is to confirm the agreement between you and Aspect
Telecommunications Corporation ("Aspect" or the "Company") regarding your
voluntary separation from employment with the Company.

You have resigned your position as an officer of the Company effective June 1,
1999.  Commencing on June 1, 1999 and continuing through and until the earlier
of: (a) March 1, 2000, or (b) the date you accept full-time employment with
another company (the "Termination Date"), Aspect shall retain you as a part-time
employee (the "Transition Period").  Your title for internal record keeping
purposes will be Executive Advisor.  During this Transition Period, you will be
available to provide services to Aspect as requested, on a flexible schedule
basis not to exceed 40 hours a month.  During the Transition Period, Aspect will
pay you a monthly salary of $19,166.67, less applicable withholdings and any
other employee benefits that you are eligible to receive with the following
exceptions: after June 1, 1999, you will not be eligible to participate in the
accrual of flexible time off hours and the Employee Incentive Plan.

You will receive payment for all accrued but unused flexible time off hours.
You will also receive reimbursement for your last expense report in the amount
of $1,108.41, provided that you have submitted all necessary receipts and report
forms.  You will receive payment for these items three days after the Effective
Date.

You agree that the only payments and benefits that you are entitled to receive
from the Company in the future are those specified in this letter.  To the
extent provided by the federal COBRA law or, if applicable, state insurance
laws, and by the Company's current group health insurance policies, you will be
eligible to continue your group health insurance benefits at your own expense,
after the Termination Date.  Later, you may be able to convert to an individual
policy through the provider of the Company's health insurance, if you wish.

You will receive outplacement services to a maximum amount of $10,000.00, which
shall be paid directly to one executive outplacement firm of your choice for
services before March 1, 2000.
<PAGE>

In consideration for receiving the Transition Period payments and outplacement
services described above, to which you would not otherwise be entitled, you
waive and release and promise never to assert any claims or causes of action,
whether or not now known, against the Company or its predecessors, successors,
subsidiaries, officers, directors, agents, employees and assigns, with respect
to any matter, including but not limited to, any matter arising out of or
connected with your employment with the Company or the termination of that
employment, including without limitation, claims of wrongful discharge,
emotional distress, defamation, fraud, breach of contract, breach of the
covenant of good faith and fair dealing, any claims of discrimination or
harassment based on sex, age, race, national origin, disability or on any other
basis, under Title VII of the Civil Rights Act of 1964, as amended, the
California Fair Employment and Housing Act, the Age Discrimination in Employment
Act of 1967, as amended, and all other laws and regulations relating to
employment, for any such claims arising up to your execution of this agreement.

You understand that this agreement includes a release of all known and unknown
claims.  In giving this release, which includes claims that may be unknown at
present, you acknowledge that you have read and understood Section 1542 of the
Civil Code of the State of California (or any analogous law of any other state),
which reads as follows: "A general release does not extend to claims which the
creditor does not know or suspect to exist in his favor at the time of executing
the release, which, if known by him, must have materially affected his
settlement with the debtor."  You expressly waive and release any and all rights
and benefits under this section and any analogous law of any other state.

Nothing contained in this letter shall constitute or be treated as an admission
by you or the Company of liability, of any wrongdoing, or of any violation of
law.

The Company agrees that at all times in the future, it shall indemnify you for
all losses arising out of your discharge of duties with the Company to the full
extent required under California Labor Code section 2802.

At all times in the future, you will remain bound by Aspect's Employee Agreement
signed by you, a copy of which is attached hereto as Exhibit A.  You further
agree that personally, or through your agents, you will not engage in any
conduct or communication, whether written or verbal, which is, or could be,
injurious to Aspect's business reputation or to the reputation of any officer or
director of the Company.  Likewise the Company and its officers and directors
agree not to engage in any conduct or communications, whether written or verbal,
which could be injurious to your personal or professional reputation.  You agree
that you will not voluntarily provide any assistance to any party bringing a
claim against the Company, or preparing to do so, provided that you may
cooperate as required by a court or by law.  The Company agrees that all
requests for references on your behalf will be referred to me.  You agree that
from now and until one year following your Termination Date, you will not
solicit, or attempt to solicit any Aspect employee or consultant to cease their
relationship with Aspect for any reason.
<PAGE>

You have not and may not disclose to others the existence of this letter, and
the facts or terms of this letter, except that you may disclose such information
to your attorney or accountant in order for such individuals to render services
to you, or as may be required by legal process.  In the event that you are asked
about this letter or any dispute you might have with the Company, you shall
restrict your response to "everything has been worked out" or words to that
effect; you shall make no other comments; and if asked further questions you
will respond "I really cannot say anything else about it" or words to that
effect.

YOU AGREE THAT IT WOULD BE IMPRACTICAL AND EXTREMELY DIFFICULT TO ASCERTAIN THE
AMOUNT OF ACTUAL DAMAGES CAUSED BY A MATERIAL BREACH OF THE ABOVE
CONFIDENTIALITY PROVISION.  THEREFORE, YOU AGREE THAT IN THE EVENT IT IS
ESTABLISHED BY A LEGAL DECISIONMAKER THAT YOU HAVE VIOLATED SUCH PROVISION, THEN
YOU SHALL PAY TO THE COMPANY, AS LIQUIDATED DAMAGES, $57,500.01 FOR SUCH BREACH.
YOU AND THE COMPANY AGREE THAT THIS LIQUIDATED DAMAGES PROVISION REPRESENTS
REASONABLE COMPENSATION FOR THE LOSS WHICH WOULD BE INCURRED DUE TO ANY SUCH
BREACH.

Based on information provided by Aspect's stock administrator, you currently
hold a combination of Incentive Stock Options and Non-Statutory Stock Options
under the Company's 1989 Stock Incentive Plan (the "Plan") for 122,500 shares
(the "Options").  It is expected that as of March 1, 2000, 82,601 shares of
these options will be vested and 39,899 shares will be unvested.  Pursuant to
the terms of the existing stock option agreements for your Options and
provisions of the Plan to which your Options are subject, your Options will
cease vesting on the Termination Date.  You will have thirty days from the
Termination Date to exercise the Options to the extent vested.  All of the other
terms, conditions, and limitations applicable to your Options pursuant to the
option agreements and the Plan will remain in full force and effect.  You also
agree that you have no other stock rights in the Company (or any parent or
subsidiary) other than those rights enumerated in this paragraph.

You agree that except as expressly provided in this letter, this letter renders
null and void any and all prior agreements between you and the Company.

This agreement shall be construed and interpreted in accordance with the laws of
California.

You have up to twenty-one (21) days after receipt of this letter within which to
review it, and to discuss it with an attorney of your own choosing regarding
whether or not you wish to execute it.  Furthermore, you have (7) days after you
have signed this letter during which time you may revoke this agreement, and
thus, the eighth day after you have signed this agreement will be the Effective
Date.
<PAGE>

If you wish to revoke this agreement, you may do so by delivering a letter of
revocation to me and you must also return to me the severance payment made to
you pursuant to paragraph 1 above.  Because of this revocation period, you
understand that the agreement set forth in this letter shall not become
effective or enforceable until the eighth day after the date you sign this
letter.

Please indicate your agreement with the above terms by signing below.

Sincerely,

/s/ James R. Carreker

James R. Carreker

Chairman and Chief Executive Officer

My agreement with the above terms is signified by my signature below.
Furthermore, I acknowledge that I have read and understand this letter and that
I sign this release of all claims voluntarily, with full appreciation that at no
time in the future may I pursue any of the rights I have waived in this release.

Dated: August 19, 1999      /s/ Kathleen M. Cruz
                            ------------------------------
                            Kathleen M. Cruz
<PAGE>

                                  EXHIBIT A
                                  ---------

                             EMPLOYEE AGREEMENT
<PAGE>

                     ASPECT TELECOMMUNICATIONS CORPORATION
                              EMPLOYEE AGREEMENT

In exchange for my becoming employed (or my employment being continued) by
Aspect Telecommunications Corporation, or its subsidiaries, affiliates, or
successors (hereinafter referred to collectively as the "Company"), I hereby
agree as follows:

EMPLOYMENT      I will perform for the Company such duties as may be designated
                by the Company from time to time. During my period of employment
                by the Company, I will devote my best efforts to the interests
                of the Company and will not engage in other employment with any
                Aspect competitor customer or supplier without the prior consent
                of the Company. I will not accept a position with any other
                company if the time demands of the position will impair my
                ability to fulfill my obligations to the Company.

DEFINITIONS     As used in this agreement, the term "inventions" means designs,
                trademarks, discoveries, formulae, processes, manufacturing
                techniques, trade secrets, inventions, improvements, ideas,
                original works of authorship or copyrightable works, including
                all rights to obtain, register, perfect and enforce these
                proprietary interests.

                As used in this Agreement, the term "Confidential Information"
                means information pertaining to any aspects of the Company's
                business which is either information not known by actual or
                potential competitors of the Company or is proprietary
                information of the Company or its customers or suppliers,
                whether of a technical nature or otherwise.

ASSIGNMENT OF   Without further compensation, I hereby agree promptly to
INVENTIONS      disclose to the Company, and I hereby assign and agree to assign
                to the Company or its designee, my entire right, title, and
                interest in and to all Inventions (a) which pertain to any line
                of business activity of the Company, (b) which are aided by the
                use of time, material or facilities of the Company, whether or
                not during working hours, or (c) which relate to any of my work
                during the period of my employment with the Company, whether or
                not during normal working hours. No rights are hereby conveyed
                in Inventions, if any, made by me prior to my employment with
                the Company which are identified on the back of this Agreement
                or on in a sheet attached to and made a part of this Agreement,
                if any (which attachment contains no confidential information).
                I acknowledge that all original works of authorship which are
                made by me (solely or jointly with others) within the scope of
                my employment and which are protectable by copyright are "works
                made for hire," as that term is defined in the United States
                Copyright Act as in effect as of this date.

                I agree to perform, during and after my employment, all acts
                deemed necessary or desirable by the Company to permit and
                assist it, at its expense, in obtaining and enforcing the full
                benefits, enjoyment, rights and title throughout the world in
                the Inventions hereby assigned to the Company. Such acts may
                include, but are not limited to, execution of documents and
                assistance or cooperation in legal proceedings.

<PAGE>

                This Agreement does not apply to an Invention, the assignment of
                which to the Company would violate applicable law, including an
                Invention which qualified fully under Section 2870 of the
                California Labor Code. I agree to disclose in confidence to the
                Company all inventions made by me to permit a determination as
                to whether or not the Inventions should be the property of the
                Company.

CONFIDENTIAL    I agree to hold in confidence and not directly or indirectly to
NONDISCLOSURE   use or disclose, either during or after termination of my
                employment with the Company, any Confidential Information I
                obtain or create during the period of my employment, whether or
                not during working hours, except to the extent authorized by the
                Company, until such Confidential Information becomes generally
                known. I agree not to make copies of such Confidential
                Information except as authorized by the company. Upon
                termination of my employment or upon an earlier request of the
                Company I will return or deliver to the Company all tangible
                forms of such Confidential Information in my possession or
                control, including but not limited to drawings, specifications,
                documents, records, devices, models or any other material and
                copies or reproductions thereof.

                I represent that my performance of all the terms of this
                Agreement and as an employee of the Company does not and will
                not breach any agreement to keep in confidence proprietary
                information, knowledge or data acquired by me in confidence or
                in trust prior to my employment with the Company, and I will not
                disclose to the Company, or induce the Company to use, any
                confidential or proprietary information or material belonging to
                any previous employer or others.

NO CONFLICT     I agree not to enter into any agreement either written or oral
                in conflict with the provisions of this Agreement. I certify
                that, to the best of my information and belief, I am not a party
                to any other agreement which will interfere with my full
                compliance with this Agreement.

SURVIVABILITY   This Agreement (a) shall survive my employment by the Company,
                (b) does not in any way restrict my right or the right of the
                Company to terminate my employment, (c) inures to the benefit of
                successors and assigns of the Company, and (d) is binding upon
                my heirs and legal representatives.

COMPLIANCE      I certify and acknowledge that I have carefully read all of the
                provisions of this Agreement and that I understand and will
                fully and faithfully comply with such provisions.

ASPECT TELECOMMUNICATIONS                   EMPLOYEE
CORPORATION

By /s/ Erin Avila                            By /s/ Kathleen M. Cruz
  -----------------------------                -------------------------

Title HR Analyst                            Dated 17 June 1996
     --------------------------                  -----------------------<PAGE>

                                                                   Exhibit 10.71

February 16, 2000

/name/
/title/
Aspect Communications
San Jose, CA  95131

Dear /name/:

     This letter agreement (the "Agreement") is to confirm the terms of your
ongoing employment with Aspect Communications Corporation (the "Company") and
supersedes and replaces all prior oral and/or written agreements regarding the
subject matter hereof between you and the Company, including the letter
agreement dated /previous Agreement date/.

     1.  This Agreement will commence on the date hereof and continue until
February 28, 2002 (the "Original Term"), unless extended for one or more
                        -------------
additional one-year terms upon mutual written agreement between you and the
Company or unless terminated pursuant to the terms described herein.  Approval
by the Company shall be evidenced by the adoption of resolutions by the
Compensation Committee of the Board of Directors of the Company (the

"Committee").  In the event that the Company has entered into discussions with a
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third party regarding a Change of Control in the beneficial ownership of the
Company (as defined below) and such Change of Control discussions are ongoing at
the end of the Original Term or any extension, this Agreement automatically
shall be extended until the later of (a) the end of a period of eighteen (18)
months following the closing of such Change of Control transaction or (b) at the
time that the parties have ceased their discussions.

     2.  You are employed as /title/ of the Company, and as such report to the
Company's chief executive officer.  Your job duties and responsibilities are
described on Exhibit A attached hereto.  You agree to the best of your ability
             ---------
and experience that you will, to the reasonable satisfaction of the Company and
its Board, at all times loyally and conscientiously perform all of the duties
and obligations required of you pursuant to the terms of this Agreement;
provided, however, that you shall not be precluded from engaging in civic,
charitable or religious activities, from devoting a reasonable amount of time to
private investments, or from serving on the boards of directors of other
business entities with the prior written approval of the Board of Directors of
the Company (the "Board"), so long as such activities or service do not
interfere with your responsibilities to the Company hereunder.  You will comply
with and be bound by the Company's operating policies, procedures and practices
in effect from time to time during the term of your employment.
<PAGE>

     3.  You acknowledge that your employment is and will continue to be at-
will, as defined under applicable law, and that your employment with the Company
may be terminated by either party at any time for any or no reason, with or
without cause, and with or without notice. If your employment terminates for any
reason, you will not be entitled to any payments, benefits, damages, award or
compensation other than as provided in this Agreement. Notwithstanding the
foregoing, you still shall have the right to receive (i) payment of regular
monthly salary and any bonus that has accrued but is unpaid on the date of
termination, (ii) payment of all of your accrued and unused vacation through the
date of termination, (iii) following your submission of proper expense reports,
reimbursement by the Company for all expenses reasonably and necessarily
incurred by you in connection with the business of the Company prior to
termination, (iv) vested contributions and earnings from the Company's 401(k)
plan, and (v) your rights under any of the Company's employee benefit plans,
policies or arrangements in accordance with the terms of such plans, policies
and arrangements. Any payments described in this paragraph shall be made
promptly upon termination, but in any event in compliance with applicable law
and any applicable terms of the Company's plans, policies, and arrangements. The
rights and duties created by this paragraph may not be modified in any way
except by a written agreement executed by you and the Chief Executive Officer on
behalf of the Company.

     4.  If your employment is involuntarily terminated other than for Cause (as
defined below) or terminated by you following a Constructive Termination (as
defined below) at any time upon or within twelve (12) months following a Change
of Control (the "Coverage Period"), you will be entitled to receive payment of
severance benefits equal to 24 months of your regular monthly salary plus your
annual target bonus (subject to any applicable tax withholding) in effect on the
date of your termination or upon the occurrence of the Change of Control,
whichever is greater. (Effective January 1, 2001, the Coverage Period shall be
expanded to include the period beginning three (3) months prior to the
occurrence of a Change of Control and ending thirteen (13) months following a
Change of Control.) Payment will be made in a lump sum not more than thirty (30)
days following the date of termination. Provided that you make a timely election
to continue coverage under the Company's group health plans pursuant to the
Consolidated Omnibus Budget Reconciliation Act of 1985 ("COBRA"), health
insurance benefits with the same coverage provided to you prior to the
termination (e.g. medical, dental, optical, mental health) will be provided at
the Company's cost for eighteen (18) months following the termination date, but
not longer than until you are covered by comparable health insurance benefits
from another employer or are otherwise ineligible for COBRA continuation
coverage. Nothing in this Section 4 shall restrict the ability of the Company or
its successor from changing some or all of the terms of such health insurance
benefits, the cost to participants, or other features of such benefits;
provided, however, that all similarly situated participants are treated the
same. In addition, and except as otherwise determined below, each stock option
and share of restricted stock you hold that is not otherwise fully exercisable
and/or vested (i.e., released from the Company's repurchase option) as of the
termination date shall become immediately exercisable and/or vested in full as
of such date.

2
<PAGE>

          Notwithstanding the foregoing, you shall not be required to mitigate
the amount of any payment provided for in this Agreement by seeking other
employment or otherwise nor, except for your eligibility for COBRA continuation
coverage, shall the amount of any payment or benefit provided for in this
paragraph be reduced or otherwise affected by any compensation or benefits
received by you as a result of employment by another employer or self-
employment, by any retirement benefits regardless of source, by offset against
any amount claimed to be owed by you to the Company, or otherwise.

     5.   In the event that the severance and other benefits provided to you by
this Agreement (i) constitute "parachute payments" within the meaning of Section
280G of the Internal Revenue Code of 1986, as amended (the "Code"), or any
                                                            ----
comparable successor provisions, and (ii) but for this paragraph would be
subject to the excise tax imposed by Section 4999 of the Code, or any comparable
successor provisions (the "Excise Tax"), then your benefits hereunder shall be
either

                         (i)  provided to you in full, or
                         (ii) provided to you as to such lesser extent which
                              would result in no portion of such benefits being
                              subject to the Excise Tax,

whichever of the foregoing amounts, when taking into account applicable federal,
state, local and foreign income and employment taxes, the Excise Tax, and any
other applicable taxes, results in the receipt by you, on an after-tax basis, of
the greatest amount of benefits, notwithstanding that all or some portion of
such benefits may be taxable under the Excise Tax.  Unless the Company and you
agree otherwise in writing, any determination required under this paragraph
shall be made in writing in good faith by a qualified third party (the
"Professional Service Firm").  In the event of a reduction of benefits
--------------------------
hereunder, you shall be given the choice of which benefits to reduce, in the
event that the reduction to zero dollars ($0) of all benefits paid in cash is
insufficient to avoid liability under the Excise Tax.  For purposes of making
the calculations required by this paragraph, the Professional Service Firm may
make reasonable assumptions and approximations concerning applicable taxes and
may rely on reasonable, good faith interpretations concerning the application of
the Code, and other applicable legal authority.  The Company and you shall
furnish to the Professional Service Firm such information and documents as the
Professional Service Firm may reasonably request in order to make a
determination under this Section 5.  The Company shall bear all costs the
Professional Service Firm may reasonably incur in connection with any
calculations contemplated by this paragraph.

          If, notwithstanding any reduction described in this paragraph, the
Internal Revenue Service ("IRS") determines that you are liable for the Excise
                           ---
Tax as a result of the receipt of the payment of benefits described above, then
you shall be obligated to pay back to the Company, within thirty (30) days after
a final IRS determination or in the event that you challenge the final IRS
determination, a final judicial determination, a portion of the payment equal to
the "Repayment Amount."  The Repayment Amount with respect to the payment of
benefits shall be the smallest amount, if any, as shall be required to be paid
to the Company so that your net after-tax proceeds with respect to any payment
of benefits (after taking into account the payment of the Excise Tax and all
other applicable taxes imposed on such payment) shall be maximized.  The
Repayment Amount with respect to the payment of benefits shall be zero if a
Repayment Amount of more than zero would not result in your net after-tax
proceeds with respect to the payment of such benefits being maximized.  If the
Excise Tax is not eliminated pursuant to this paragraph, you shall pay the
Excise Tax.

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<PAGE>

          Notwithstanding any other provision of this paragraph, if (i) there is
a reduction in the payment of benefits as described in this paragraph, (ii) the
IRS later determines that you are liable for the Excise Tax, the payment of
which would result in the maximization of your net after-tax proceeds
(calculated as if your benefits previously had not been reduced), and (iii) you
pay the Excise Tax, then the Company shall pay to you those benefits which were
reduced pursuant to this paragraph contemporaneously or as soon as
administratively possible after you pay the Excise Tax so that your net after-
tax proceeds with respect to the payment of benefits is maximized.

     6.   For purposes of this Agreement, the following definitions will apply:

          (a) "Cause" for your termination will exist if the Company terminates
               -----
your employment for any of the following reasons:  (i) you willfully fail to
substantially perform your duties hereunder (other than any such failure due to
your physical or mental illness), and such willful failure is not remedied
within ten (10) business days after written notice from the Company's Chief
Executive Officer, which written notice shall state that failure to remedy such
conduct may result in an involuntary termination for Cause; (ii) you engage in
willful and serious misconduct (including, but not limited to, an act of fraud
or embezzlement) that has caused or is reasonably expected to result in material
injury to the Company or any of its affiliates, (iii) you are convicted of or
enter a plea of guilty or nolo contendere to a crime that constitutes a felony
related to your employment with the Company or which materially adversely
affects your ability to perform your duties on behalf of the Company, or (iv)
you willfully breach any of your obligations hereunder or under any other
written agreement or covenant with the Company or any of its affiliates,
including, but not limited to, the Confidentiality Agreement, and such willful
breach is not remedied within ten (10) business days after written notice from
the Company's Chief Executive Officer, which written notice shall state that
failure to remedy such conduct may result in an involuntary termination for
Cause.

          (b) "Change of Control" will mean (i) a dissolution or liquidation of
               -----------------
the Company; (ii)  a sale, lease or other disposition of all or substantially
all of the assets of the Company so long as the Company's stockholders of record
immediately prior to such transaction will, immediately after such transaction,
hold less than fifty percent (50%) of the voting power of the acquiring entity;
(iii) an acquisition of the Company by another entity by means of any
transaction or series of related transactions (including, without limitation,
any reorganization, merger or consolidation but excluding any merger effected
exclusively for the purpose of changing the domicile of the Company), so long as
the Company's stockholders of record immediately prior to such transaction or
series of related transactions will, immediately after such transaction or
series of related transactions, hold less than fifty percent (50%) of the voting
power of the surviving or acquiring entity; or (iv) the individuals who, as of
the date of this Agreement, are members of the Board (the "Incumbent Board"),
cease for any reason to constitute at least fifty percent (50%) of the Board.
If the election, or nomination for election by the Company's stockholders, of
any new director was approved by a vote of at least fifty percent (50%) of the
Incumbent Board, such new director shall be considered as a member of the
Incumbent Board.

              Effective January 1, 2001, "Change of Control" will mean (i) a
dissolution or liquidation of the Company; (ii) a sale, lease or other
disposition of all or substantially all of the assets of the Company so long as
the Company's stockholders immediately prior to such transaction will,
immediately after such transaction, fail to possess direct or indirect
beneficial ownership of more than fifty percent (50%) of the voting power of the
acquiring entity (for purposes of this clause 7(b)(ii), any person who acquired
securities

4
<PAGE>

of the Company prior to the occurrence of such asset transaction in
contemplation of such transaction and who after such transaction possesses
direct or indirect ownership of at least ten percent (10%) of the securities of
the acquiring entity immediately following such transaction shall not be
included in the group of stockholders of the Company immediately prior to such
transaction); (iii) either a merger or consolidation in which the Company is not
the surviving corporation and the stockholders of the Company immediately prior
to the merger or consolidation fail to possess direct or indirect beneficial
ownership of more than fifty percent (50%) of the voting power of the securities
of the surviving corporation (or if the surviving corporation is a controlled
affiliate of another entity, then the required beneficial ownership shall be
determined with respect to the securities of that entity which controls the
surviving corporation and is not itself a controlled affiliate of any other
entity) immediately following such transaction, or a reverse merger in which the
Company is the surviving corporation and the stockholders of the Company
immediately prior to the reverse merger fail to possess direct or indirect
beneficial ownership of more than fifty percent (50%) of the securities of the
Company (or if the Company is a controlled affiliate of another entity, then the
required beneficial ownership shall be determined with respect to the securities
of that entity which controls the Company and is not itself a controlled
affiliate of any other entity) immediately following the reverse merger (for
purposes of this clause 6(b)(iii), any person who acquired securities of the
Company prior to the occurrence of a merger, reverse merger, or consolidation in
contemplation of such transaction and who after such transaction possesses
direct or indirect beneficial ownership of at least ten percent (10%) of the
securities of the Company or the surviving corporation (or if the Company or the
surviving corporation is a controlled affiliate, then of the appropriate entity
as determined above) immediately following such transaction shall not be
included in the group of stockholders of the Company immediately prior to such
transaction); (iv) an acquisition by any person, entity or group within the
meaning of Section 13(d) or 14(d) of the Securities Exchange Act of 1934, as
amended (the "Exchange Act"), or any comparable successor provisions (excluding
any employee benefit plan, or related trust, sponsored or maintained by the
Company or a subsidiary or other controlled affiliate of the Company) of the
beneficial ownership (within the meaning of Rule 13d-3 promulgated under the
Exchange Act, or comparable successor rule) of securities of the Company
representing at least fifty percent (50%) of the combined voting power entitled
to vote in the election of directors; or (v) the individuals who, as of the date
of this Agreement, are members of the Board (the "Incumbent Board"), cease for
any reason to constitute at least fifty percent (50%) of the Board. If the
election, or nomination for election by the Company's stockholders, of any new
director was approved by a vote of at least fifty percent (50%) of the Incumbent
Board, such new director shall be considered as a member of the Incumbent Board.

          (c) "Constructive Termination" will be deemed to occur if (A)(i) your
               ------------------------
duties and responsibilities as Senior Vice President, Human Resources and
Corporate Services of the Company (or a successor corporation) are materially
diminished from your duties and responsibilities as in effect at any time from
the time immediately prior to the occurrence of a Change of Control or at any
time thereafter, without your prior written consent; (ii) any reduction in the
total value of your base compensation and benefits occurs; (iii) your new
business office location is either (a) more than thirty (30) miles in distance
from your current business office location or (b) greater than your current
commute to and from your current business office location; and (B) within sixty
(60) days immediately following such event described in clauses (i) through
(iii) above, you elect to terminate your employment voluntarily.  For purposes
of this definition and this Agreement, however, a change in title with
substantially the same duties and responsibilities shall not be considered a
Constructive Termination, should this result solely from an acquisition by a
larger company in which you

5
<PAGE>

have continuing responsibilities for the acquiror which are substantially the
same as those you had for the Company when it was independent.

          7.  You have signed a document entitled "Employee Agreement" (the
"Confidentiality Agreement") substantially in the form attached hereto as
 -------------------------
Exhibit B.  You hereby represent and warrant to the Company that you have
---------
complied with all obligations under the Confidentiality Agreement and agree to
continue to abide by the terms of the Confidentiality Agreement and further
agree that the provisions of the Confidentiality Agreement will survive any
termination of this Agreement or of your employment relationship with the
Company.

          8.  Upon your involuntary termination of employment other than for
Cause or your voluntary termination following a Constructive Termination, and as
a condition of the receipt of any benefits under this Agreement, you shall
execute an effective release (the "Release") in substantially the form
                                   -------
incorporated herein and attached hereto as Exhibit C (or if you are under forty
                                           ---------
(40) years old at the time of such termination, in substantially the form
attached hereto as Exhibit C with appropriate changes to reflect the
inapplicability of the Age Discrimination in Employment Act) as shall ultimately
be determined by the Company. Such Release shall specifically relate to all of
your rights and claims in existence at the time of such execution and shall
confirm your obligations under the Confidentiality Agreement. It is understood
that you have twenty-one (21) days to consider whether to execute such Release,
and you may revoke such Release within seven (7) business days after execution.
In the event you do not execute such Release within the twenty-one (21) day
period, or if you revoke such Release within the subsequent seven (7) business
day period, no benefits shall be payable under this Agreement and this Agreement
shall be null and void. Notwithstanding the foregoing, in addition to or in lieu
of the Release attached hereto as Exhibit C, you may be required to execute and
deliver an effective release in such other form as the Company may, in its sole
discretion, determine to be necessary or appropriate in order to comply with the
requirements of the laws of any jurisdiction applicable to you in order to make
a general release of claims effective and enforceable.

          9.  You represent that you have not entered into any agreements,
understandings, or arrangements with any other person or entity which would be
breached by you as a result of, or that would in any way preclude or prohibit
you from entering into this Agreement or performing any of the duties and
responsibilities provided for herein.

          10. Any successor to the Company as a result of the occurrence of a
Change of Control (whether direct or indirect and whether by purchase, lease,
merger, consolidation, liquidation or otherwise) or otherwise which succeeds to
all or substantially all of the Company's business and/or assets shall assume
the obligations under this Agreement and agree expressly to perform the
obligations under this Agreement in the same manner and to the same extent as
the Company would be required to perform such obligations in the absence of a
succession. For all purposes under this Agreement, the term "Company" shall
include any successor to the Company's business and/or assets which executes and
delivers the assumption agreement described in this paragraph or which becomes
bound by the terms of this Agreement by operation of law.

              The terms of this Agreement and all of your rights hereunder shall
inure to the benefit of, and be enforceable by, your personal or legal
representatives, executors, administrators, successors, heirs, distributees,
devisees or legatees.

6
<PAGE>

          11.  This Agreement, including any Exhibits hereto, constitutes the
sole agreement of the parties and supersedes all negotiations and prior
agreements with respect to the subject matter hereof, i.e., the rights and
responsibilities of you and the Company in the event of certain terminations of
your employment with the Company relating to the occurrence of a Change of
Control.

          12.  Any term of this Agreement may be amended or waived only with the
written consent of the parties.

          13.  Any notice required or permitted by this Agreement will be in
writing and will be deemed sufficient upon receipt, when delivered personally,
by facsimile or by a nationally-recognized delivery service (such as Federal
Express or Express Mail), or 72 hours after being deposited in the U.S. mail as
certified or registered mail with postage prepaid, if such notice is addressed
to the party to be notified at such party's address as set forth below or as
subsequently modified by written notice.

          14.  The validity, interpretation, construction and performance of
this Agreement will be governed by the laws of the State of California, without
giving effect to the principles of conflict of laws.

          15.  If one or more provisions of this Agreement are held to be
unenforceable under applicable law, the parties agree to re-negotiate such
provision in good faith. In the event that the parties cannot reach a mutually
agreeable and enforceable replacement for such provision, then (i) such
provision will be excluded from this Agreement or a legal authority of competent
jurisdiction (including an arbitrator) will have the authority to modify or
replace the invalid or unenforceable provision with a valid and enforceable
provision that most accurately embodies the parties' intention with respect to
the invalid or unenforceable provision, (ii) the balance of the Agreement will
be interpreted as if such provision were so excluded, modified or replaced and
(iii) the balance of the Agreement will be enforceable in accordance with its
terms.

          16.  You and the Company agree to attempt to settle any disputes
arising in connection with this Agreement through good faith consultation. In
the event that we are not able to resolve any such disputes within fifteen (15)
days after notification in writing to the other, we agree that any dispute or
claim arising out of or in connection with this Agreement will be finally
settled by binding arbitration in Santa Clara County, California in accordance
with the rules of the American Arbitration Association by one arbitrator
appointed in accordance with said rules. The arbitrator will apply California
law, without reference to rules of conflicts of law or rules of statutory
arbitration, to the resolution of any dispute. Judgment on the award rendered by
the arbitrator may be entered in any court having jurisdiction thereof.
Notwithstanding the foregoing, the parties may apply to any court of competent
jurisdiction for preliminary or interim equitable relief, or to compel
arbitration in accordance with this paragraph, without breach of this
arbitration provision. You agree that punitive damages will not be awarded. This
paragraph will not apply to the Confidentiality Agreement.

               If there is termination of your employment with the Company
followed by a dispute as to whether you are entitled to the benefits provided
under this Agreement, then, during the period of that dispute the Company shall
pay you fifty percent (50%) of the amount specified in Section 4 hereof (except
that the Company shall pay one hundred percent (100%) of any insurance premiums
provided for in Section 4), if, and only if, you agree in writing that if the
dispute is resolved against you, you shall promptly refund to the Company

7
<PAGE>

all payments you receive plus interest at the rate provided in Section 1274(d)
of the Code, compounded quarterly. If the dispute is resolved in your favor,
promptly after resolution of the dispute the Company shall pay you the sum that
was withheld during the period of the dispute plus interest at the rate provided
in Section 1274(d) of the Code, compounded quarterly.

               Notwithstanding any other provisions of this Agreement, if you
either (i) bring any action to enforce your rights pursuant to this Agreement,
or (ii) defend any legal challenge to your rights hereunder, you shall be
entitled to recover reasonable attorneys' fees and costs incurred in connection
with such action from the Company, payable on a monthly basis, regardless of the
outcome of such action; provided, however, that in the event such action is
commenced by you, the court finds the claim was brought in good faith.

          17.  You acknowledge that, in executing this Agreement, you have had
the opportunity to seek the advice of independent legal counsel, and have read
and understood all of the terms and provisions of this Agreement.

          Please indicate your agreement with the above terms by signing below.

                                   Sincerely,

                                   Aspect Communications Corporation

                                   By: /name/

                                   Title:  /title/

                                   Address: 1310 Ridder Park Drive
                                            San Jose, CA 95131

                                   Facsimile Number: (408) 325-2261

          My signature below signifies my agreement with the above terms.

          By: __________________________________________________

          Address: _____________________________________________

          Facsimile Number:_____________________________________

8
<PAGE>

                                   EXHIBIT A
                                   ---------

                           Description of Job Duties
                             And Responsibilities

/name and tile and description/
---------------

<PAGE>

                                   EXHIBIT B
                                   ---------

                          CONFIDENTIALITY  AGREEMENT
                          --------------------------

<PAGE>

                                   EXHIBIT C
                                   ---------

                                    RELEASE
                                    -------
<PAGE>

                                    RELEASE
                        [NOTE: INCLUDES ADEA LANGUAGE]

     Certain capitalized terms used in this Release are defined in the letter
agreement between me and the Company dated _/date/____________, (the
"Agreement") which I have executed and of which this Release is a part.

     I hereby confirm my obligations under the Company's Confidentiality
Agreement.

     Except as otherwise set forth in this Release, I hereby release, acquit and
forever discharge the Company, its parents and subsidiaries, and their officers,
directors, agents, servants, employees, shareholders, successors, assigns and
affiliates, of and from any and all claims, liabilities, demands, causes of
action, costs, expenses, attorneys fees, damages, indemnities and obligations of
every kind and nature, in law, equity, or otherwise, known and unknown,
suspected and unsuspected, disclosed and undisclosed (other than any claim for
indemnification I may have as a result of any third party action against me
based on my employment with the Company), arising out of or in any way related
to agreements, events, acts or conduct at any time prior to the date I execute
this Release, including, but not limited to:  all such claims and demands
directly or indirectly arising out of or in any way connected with my employment
with the Company or the termination of that employment, including but not
limited to, claims of intentional and negligent infliction of emotional
distress, any and all tort claims for personal injury, claims or demands related
to salary, bonuses, commissions, stock, stock options, or any other ownership
interests in the Company, vacation pay, fringe benefits, expense reimbursements,
severance pay, or any other form of disputed compensation; claims pursuant to
any federal, state or local law or cause of action including, but not limited
to, the federal Civil Rights Act of 1964, as amended; the federal Age
Discrimination in Employment Act of 1967, as amended ("ADEA"); the federal
Employee Retirement Income Security Act of 1974, as amended; the federal
Americans with Disabilities Act of 1990; tort law; contract law; statutory law;
common law; wrongful discharge; discrimination; fraud; defamation; emotional
distress; and breach of the implied covenant of good faith and fair dealing;
provided, however, that nothing in this paragraph shall be construed in any way
to release the Company from its obligation to indemnify me pursuant to the
Company's indemnification obligation pursuant to agreement or applicable law.

     In giving this release, which includes claims that may be unknown to me at
present, I acknowledge that I have read and understand Section 1542 of the
California Civil Code which reads as follows:  "A general release does not
extend to claims which the creditor does not know or suspect to exist in his
favor at the time of executing the release, which if known by him must have
materially affected his settlement with the debtor."  I expressly waive and
relinquish all rights and benefits under that section and any law of any
jurisdiction of similar effect with respect to my release of any unknown or
unsuspected claims I may have against the Company.

     I acknowledge that I am knowingly and voluntarily waiving and releasing any
rights I may have under ADEA.  I also acknowledge that the consideration given
under this Agreement for the waiver and release in the preceding paragraph
hereof is in addition to anything of value to which I was already entitled.  I
further acknowledge that I have been advised by this writing, as required by the
ADEA, that:  (A) my waiver and release do not apply to any rights or claims that
may arise on or after the date I execute this Release; (B) I have the right to
consult with an attorney prior to executing this Release; (C) I have twenty-one
(21) days to consider this Release (although I may choose to voluntarily execute
this Release earlier); (D) I have seven (7) days following the execution of this
Release by the parties to revoke the Release; and (E) this Release shall not be
effective until the date upon which the revocation period has expired, which
shall be the eighth day after this Release is executed by me.

                                   By:   _________/name/_____________________

                                   Date: _______/date/_______________________

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