Document:

Form of Indemnification Agreement

 Exhibit 10.66 
 INDEMNIFICATION AGREEMENT 
 THIS INDEMNIFICATION AGREEMENT (this
“Agreement”) is entered into as of the [    ] day of [        ], [        ] by and between West Corporation, a Delaware corporation (the
“Company”), and [Name] (the “Indemnitee”). 
 W I T N E S S E T H 

WHEREAS, the Board of Directors has determined that the Company’s ability to attract and retain qualified persons as directors and
officers is necessary to further the best interests of the Company’s stockholders and that in order to attract such individuals, the Company should act to assure such persons that there shall be adequate certainty of protection through
insurance and indemnification against risks of claims and actions against them arising out of their service to and activities on behalf of the Company; and 
 WHEREAS, the Company has adopted provisions in its Certificate of Incorporation and By-laws providing for indemnification and advancement of expenses of its directors and officers to the fullest extent
permitted by the Delaware General Corporation Law, and the Company wishes to clarify, supplement, and enhance the rights and obligations of the Company and Indemnitee with respect to indemnification and advancement of expenses; and 

WHEREAS, in order to induce and encourage highly experienced and capable persons such as Indemnitee to serve and continue to serve as
directors and officers of the Company and in any other capacity with respect to the Company, and to otherwise promote the desirable end that such persons shall resist what they consider unjustified lawsuits and claims made against them in connection
with the good faith performance of their duties to the Company, with the knowledge that certain costs, judgments, penalties, fines, liabilities and expenses incurred by them in their defense of such litigation are to be borne by the Company and they
shall receive the maximum protection against such risks and liabilities as may be afforded by law, the Board of Directors of the Company has determined that the following Agreement is reasonable and prudent to promote and ensure the best interests
of the Company and its stockholders; and 
 WHEREAS, the Company desires to have Indemnitee continue to serve as a director or
officer of the Company and in such other capacity with respect to the Company as the Company may request, as the case may be, free from undue concern for unpredictable, inappropriate or unreasonable legal risks and personal liabilities by reason of
Indemnitee acting in good faith in the performance of Indemnitee’s duty to the Company; and Indemnitee desires to continue so to serve the Company, provided, and on the express condition, that he or she is furnished with the indemnity set forth
hereinafter; 
 Now, therefore, in consideration of Indemnitee’s continued service as a director or officer of the Company,
the parties hereto agree as follows: 
 1. Service by Indemnitee. Indemnitee shall serve and/or continue to serve as a
director or officer of the Company faithfully and to the best of Indemnitee’s ability so long as Indemnitee is duly elected or appointed and until such time as Indemnitee is removed as permitted by law or tenders a resignation in writing.

 2. Indemnification and Advancement of Expenses. The Company shall indemnify
Indemnitee, and shall (subject to Section 16) pay to Indemnitee in advance of the final disposition of any Proceeding all Expenses incurred by Indemnitee, to the fullest extent permitted by the Delaware General Corporation Law in effect on the
date of this Agreement or as such law may from time to time be amended (but, in the case of any such amendment, only to the extent that such amendment permits the Company to provide broader rights than said law permitted the Company to provide prior
to such amendment, it being the intent of the parties that the Indemnitee shall enjoy the greater benefits so afforded by such change). Unless required by applicable law, the Company shall not adopt any amendment to the Company’s by-laws or
certificate of incorporation, the effect of which would be to deny, diminish or encumber the rights of the Indemnitee to indemnification hereunder. Without diminishing the scope of the rights provided by this Section, the rights of Indemnitee to
indemnification and advancement of Expenses provided hereunder shall include but shall not be limited to those rights hereinafter set forth, except that no indemnification or advancement of Expenses shall be paid to Indemnitee: 

(a) to the extent expressly prohibited by Delaware law; 
 (b) for which payment is actually made to Indemnitee under a valid and collectible insurance policy or under a valid and enforceable indemnity clause, provision of the certificate of incorporation or
by-laws, or agreement of the Company or any other company or organization where Indemnitee is serving at the request of the Company, except in respect of any indemnity exceeding the payment under such insurance, indemnity clause, provision of the
certificate of incorporation or by-laws, or agreement; 
 (c) in connection with an action, suit or proceeding, or part
thereof (including claims and counterclaims) initiated by Indemnitee, except a judicial proceeding or arbitration pursuant to Section 11 to enforce rights under this Agreement, unless the action, suit or proceeding (or part thereof) was
authorized by the Board of Directors of the Company; or 
 (d) with respect to any Proceeding brought by or on behalf of
the Company against Indemnitee that is authorized by the Board of Directors of the Company, except as provided in Sections 4, 5 and 6 below. 
 3. Action or Proceedings Other than an Action by or in the Right of the Company. Except as limited by Section 2 above, Indemnitee shall be entitled to the indemnification rights provided in
this Section if Indemnitee is a party or is threatened to be made a party to any Proceeding (other than an action by or in the name of the Company) by reason of the fact that Indemnitee is or was a director, officer, employee, agent or fiduciary of
the Company, or is or was serving at the request of the Company as a director, officer, employee, agent or fiduciary or other capacity of any other entity (including, but not limited to, another corporation, partnership, joint venture or trust); or
by reason of anything done or not done by Indemnitee in any such capacity. Pursuant to this Section, Indemnitee shall be indemnified against all costs, judgments, penalties, fines, liabilities, amounts paid in settlement and Expenses, actually
incurred by Indemnitee in connection with such Proceeding, if Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in or not opposed to the best interests of the Company, and with respect to any criminal Proceeding,
had no reasonable cause to believe his or her conduct was unlawful. 
 4. Indemnity in Proceedings by or in the Name of the
Company. Except as limited by Section 2 above, Indemnitee shall be entitled to the indemnification rights provided in this 

  
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Section if Indemnitee was or is a party or is threatened to be made a party to any Proceeding brought by or in the name of the Company to procure a judgment in its favor by reason of the fact
that Indemnitee is or was a director, officer, employee, agent or fiduciary of the Company, or is or was serving at the request of the Company as a director, officer, employee, agent, fiduciary or other capacity of any other entity (including, but
not limited to, another corporation, partnership, joint venture or trust); or by reason of anything done or not done by Indemnitee in any such capacity. Pursuant to this Section, Indemnitee shall be indemnified against all costs, judgments,
penalties, fines, liabilities, amounts paid in settlement and Expenses, actually incurred by Indemnitee in connection with such Proceeding if Indemnitee acted in good faith and in a manner Indemnitee reasonably believed to be in or not opposed to
the best interests of the Company; provided, however, that no such indemnification shall be made in respect of any claim, issue, or matter as to which Delaware law expressly prohibits such indemnification by reason of any adjudication of liability
of Indemnitee to the Company, unless and only to the extent that the Court of Chancery of the State of Delaware or the court in which such Proceeding was brought shall determine upon application that, despite the adjudication of liability but in
view of all the circumstances of the case, Indemnitee is entitled to indemnification for such costs, judgments, penalties, fines, liabilities, amounts paid in settlement and Expenses as such court shall deem proper. 

5. Indemnification for Costs, Charges and Expenses of Successful Party. Notwithstanding the limitations of Section 2(d), 3
and 4 above, to the extent that Indemnitee has been successful, on the merits or otherwise, in whole or in part, in defense of any Proceeding or in defense of any claim, issue or matter therein, including, without limitation, the dismissal of any
action without prejudice, or if it is ultimately determined, after all appeals by a court of competent jurisdiction, that Indemnitee is otherwise entitled to be indemnified against Expenses, Indemnitee shall be indemnified against all Expenses
actually incurred in connection therewith.  
 6. Partial Indemnification. If Indemnitee is entitled
under any provision of this Agreement to indemnification by the Company for some or a portion of the costs, judgments, penalties, fines, liabilities, amounts paid in settlement or Expenses, actually and reasonably incurred in connection with any
Proceeding, or in connection with any judicial proceeding or arbitration pursuant to Section 10 to enforce rights under this Agreement, but not, however, for all of the total amount thereof, the Company shall nevertheless indemnify Indemnitee
for the portion of such costs, judgments, penalties, fines, liabilities, amounts paid in settlement and Expenses, actually and reasonably incurred to which Indemnitee is entitled. For purposes of Sections 5 and 6 and without limitation, the
termination of any claim, issue or matter in such a Proceeding by dismissal, with or without prejudice, shall be deemed to be a successful result as to such claim, issue or matter. 

7. Contribution. 
 (a) Whether or not the indemnification provided in Sections 1 and 2 hereof is available, in respect of any threatened, pending or completed action, suit or proceeding in which the Company is
jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), the Company shall pay, in the first instance, the entire amount of any judgment or settlement of such action, suit or proceeding without requiring Indemnitee
to contribute to such payment and the Company hereby waives and relinquishes any right of contribution it may have against Indemnitee. The Company shall not, without the Indemnitee’s prior written consent, enter into any such settlement of any
action, suit or proceeding (in whole or in part) unless such 

  
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settlement (i) provides for a full and final release of all claims asserted against Indemnitee and (ii) does not impose any Expense, judgment, fine, penalty or limitation on Indemnitee.

 (b) Without diminishing or impairing the obligations of the Company set forth in the preceding subparagraph, if, for any
reason, Indemnitee shall elect or be required to pay all or any portion of any judgment or settlement in any threatened, pending or completed action, suit or proceeding in which the Company is jointly liable with Indemnitee (or would be if joined in
such action, suit or proceeding), the Company shall contribute to the amount of Expenses, judgments, fines and amounts paid in settlement actually and reasonably incurred and paid or payable by Indemnitee in proportion to the relative benefits
received by the Company and all officers, directors or employees of the Company, other than Indemnitee, who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on the one hand, and Indemnitee, on the other
hand, from the transaction from which such action, suit or proceeding arose; provided, however, that the proportion determined on the basis of relative benefit may, to the extent necessary to conform to law, be further adjusted by reference to the
relative fault of the Company and all officers, directors or employees of the Company other than Indemnitee who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on the one hand, and Indemnitee, on the
other hand, in connection with the events that resulted in such expenses, judgments, fines or settlement amounts, as well as any other equitable considerations which the Law may require to be considered. The relative fault of the Company and all
officers, directors or employees of the Company, other than Indemnitee, who are jointly liable with Indemnitee (or would be if joined in such action, suit or proceeding), on the one hand, and Indemnitee, on the other hand, shall be determined by
reference to, among other things, the degree to which their actions were motivated by intent to gain personal profit or advantage, the degree to which their liability is primary or secondary and the degree to which their conduct is active or
passive. 
 (c) The Company hereby agrees to fully indemnify and hold Indemnitee harmless from any claims of contribution which
may be brought by officers, directors or employees of the Company, other than Indemnitee, who may be jointly liable with Indemnitee. 
 (d) To the fullest extent permissible under applicable law, if the indemnification provided for in this Agreement is unavailable to Indemnitee for any reason whatsoever, the Company, in lieu of
indemnifying Indemnitee, shall contribute to the amount incurred by Indemnitee, whether for judgments, fines, penalties, excise taxes, amounts paid or to be paid in settlement and/or for Expenses, in connection with any claim relating to an
indemnifiable event under this Agreement, in such proportion as is deemed fair and reasonable in light of all of the circumstances of such Proceeding in order to reflect (i) the relative benefits received by the Company and Indemnitee as a
result of the event(s) and/or transaction(s) giving cause to such Proceeding; and/or (ii) the relative fault of the Company (and its directors, officers, employees and agents) and Indemnitee in connection with such event(s) and/or
transaction(s). 
 8. Indemnification for Expenses of a Witness. Notwithstanding any other provision of this Agreement,
to the maximum extent permitted by the Delaware General Corporation Law, Indemnitee shall be entitled to indemnification against all Expenses actually and reasonably incurred or suffered by Indemnitee or on Indemnitee’s behalf if Indemnitee
appears as a witness, is made (or asked to) respond to discovery requests or otherwise incurs legal expenses as a result 

  
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of or related to Indemnitee’s service as a director or officer of the Company, in any threatened, pending or completed action, suit or proceeding, whether of a civil, criminal,
administrative, investigative, legislative or other nature, to which Indemnitee neither is, nor is threatened to be made, a party. 
 9. Determination of Entitlement to Indemnification. To receive indemnification under this Agreement, Indemnitee shall submit a written request to the Secretary of the Company. Such request shall
include documentation or information which is necessary for such determination and which is reasonably available to Indemnitee. Upon written request by Indemnitee for indemnification pursuant to Sections 3, 4, 5, 6, 7 or 8, the entitlement of
Indemnitee to indemnification, to the extent not provided pursuant to the terms of this Agreement, shall be determined by the following person or persons who shall be empowered to make such determination: (a) the Board of Directors of the
Company by a majority vote of Disinterested Directors, whether or not such majority constitutes a quorum; (b) a committee of Disinterested Directors designated by a majority vote of such directors, whether or not such majority constitutes a
quorum; (c) if there are no Disinterested Directors, or if the Disinterested Directors so direct, by Independent Counsel in a written opinion to the Board of Directors, a copy of which shall be delivered to Indemnitee; (d) the stockholders
of the Company; or (e) in the event that a Change of Control has occurred, by Independent Counsel in a written opinion to the Board of Directors, a copy of which shall be delivered to Indemnitee. Such Independent Counsel shall be selected by
the Board of Directors and reasonably approved by Indemnitee, except that in the event that a Change of Control has occurred, Independent Counsel shall be selected by Indemnitee and reasonably approved by the Board of Directors. Upon failure of the
Board so to select (or so to approve, in the event that a Change of Control has occurred) such Independent Counsel or upon failure of Indemnitee so to approve (or so to select, in the event that a Change of Control has occurred), such Independent
Counsel shall be selected upon application to a court of competent jurisdiction. The determination of entitlement to indemnification shall be made not later than 30 calendar days after receipt by the Company of a written request for indemnification.
Any amounts incurred by Indemnitee in connection with a request for indemnification or payment of Expenses hereunder, under any other agreement, any provision of the Company’s Certificate of Incorporation and By-laws or any directors’ and
officers’ liability insurance, shall be borne by the Company. The Company hereby indemnifies Indemnitee for any such amounts and agrees to hold Indemnitee harmless therefrom irrespective of the outcome of the determination of Indemnitee’s
entitlement to indemnification. If the person making such determination shall determine that Indemnitee is entitled to indemnification as to part (but not all) of the application for indemnification, such person shall reasonably prorate such partial
indemnification among the claims, issues or matters at issue at the time of the determination. Any Independent Counsel, member of the Board of Directors or stockholder of the Company shall act reasonably and in good faith in making a determination
regarding Indemnitee’s entitlement to indemnification under this Agreement. 
 10. Presumptions and Effect of Certain
Proceedings. The Secretary of the Company shall, promptly upon receipt of Indemnitee’s written request for indemnification, advise in writing the Board of Directors or such other person or persons empowered to make the determination as
provided in Section 9 that Indemnitee has made such request for indemnification. Upon making such request for indemnification, Indemnitee shall be presumed to be entitled to indemnification

  
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hereunder and the Company shall have the burden of proof and the burden of persuasion by clear and convincing evidence in making any determination contrary to such presumption. Indemnitee shall
be deemed to have acted in good faith if Indemnitee’s action is based on the records or books of account of the Company, or on information supplied to Indemnitee by the officers of the Company in the course of their duties, or on the advice of
legal counsel for the Company or on information or reports made to the Company by its independent public accountant, appraiser or other expert selected with reasonable care by the Company. If the person or persons so empowered to make such
determination shall have failed to make the requested determination with respect to indemnification within 30 calendar days after receipt by the Company of such request, a requisite determination of entitlement to indemnification shall be deemed to
have been made and Indemnitee shall be absolutely entitled to such indemnification, absent actual and material fraud in the request for indemnification. However, neither the failure of the Company (including by its directors or independent legal
counsel) to have made a determination prior to the commencement of any action pursuant to this Agreement that indemnification is proper in the circumstances because Indemnitee has met the applicable standard of conduct, nor an actual determination
by the Company (including by its directors or Independent Legal Counsel) that Indemnitee has not met such applicable standard of conduct, shall be a defense to the action or create a presumption that Indemnitee has not met the applicable standard of
conduct. The termination of any Proceeding described in Sections 3 or 4 by judgment, order, settlement or conviction, or upon a plea of nolo contendere or its equivalent, shall not, of itself: (a) create a presumption that
Indemnitee did not act in good faith and in a manner which Indemnitee reasonably believed to be in or not opposed to the best interests of the Company, or, with respect to any criminal Proceeding, that Indemnitee had reasonable cause to believe that
Indemnitee’s conduct was unlawful; or (b) otherwise adversely affect the rights of Indemnitee to indemnification except as may be provided herein. 
 11. Remedies of Indemnitee in Cases of Determination not to Indemnify or to Advance Expenses. In the event that a determination is made that Indemnitee is not entitled to indemnification hereunder
or if payment has not been timely made following a determination of entitlement to indemnification pursuant to Sections 9 and 10, or if Expenses are not paid pursuant to Section 16, Indemnitee shall be entitled to final adjudication in a
court of competent jurisdiction of entitlement to such indemnification or payment. Alternatively, Indemnitee at Indemnitee’s option may seek an award in an arbitration to be conducted by a single arbitrator pursuant to the rules of the American
Arbitration Association, such award to be made within 60 calendar days following the filing of the demand for arbitration. The Company shall not oppose Indemnitee’s right to seek any such adjudication or award in arbitration or any other claim.
The determination in any such judicial proceeding or arbitration shall be made de novo and Indemnitee shall not be prejudiced by reason of a determination (if so made) pursuant to Sections 9 or 10 that Indemnitee is not entitled to
indemnification. If a determination is made or deemed to have been made pursuant to the terms of Section 9 or 10 that Indemnitee is entitled to indemnification, the Company shall be bound by such determination and is precluded from asserting
that such determination has not been made or that the procedure by which such determination was made is not valid, binding and enforceable. The Company further agrees to stipulate in any such court or before any such arbitrator that the Company is
bound by all the provisions of this Agreement and is precluded from making any assertions to the contrary. If the court or arbitrator shall determine that Indemnitee is entitled to any indemnification or payment of Expenses hereunder, the Company
promptly shall pay all Expenses actually and reasonably incurred by Indemnitee in connection with such adjudication or award in arbitration (including, but not limited to, any appellate proceedings). 

  
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 12. Other Rights to Indemnification. Indemnification and payment of Expenses provided
by this Agreement shall not be deemed exclusive of any other rights to which Indemnitee may now or in the future be entitled under any provision of the Certificate of Incorporation or By-laws of the Company, vote of stockholders or Disinterested
Directors, provision of law, agreement with the Company or any other party or otherwise. No amendment, alteration or repeal of this Agreement or of any provision hereof shall limit or restrict any right of Indemnitee under this Agreement in respect
of any action taken or omitted by such Indemnitee in his capacity as officer, director or other capacity with respect to the Company prior to such amendment, alteration or repeal. To the extent that a change in the DGCL, whether by statute or
judicial decision, permits greater indemnification than would be afforded currently under the Certificate of Incorporation, By-laws and this Agreement, it is the intent of the parties hereto that Indemnitee shall enjoy by this Agreement the greater
benefits so afforded by such change. The Company shall obtain and maintain a policy or policies of directors’ and officers’ liability insurance customary for similarly situated companies in an amount determined by the Board of Directors
from time to time to be sufficient with reputable insurance companies to provide the directors of the Company with coverage for losses from wrongful acts and omissions and to ensure the Company’s performance of its indemnification obligations
under this Agreement. Indemnitee shall be covered by such policy or policies in accordance with its or their terms to the maximum extent of the coverage available for any such officer or director under such policy or policies. 

13. Expenses to Enforce Agreement. In the event that Indemnitee is subject to or intervenes in any action, suit or proceeding in
which the validity or enforceability of this Agreement is at issue or seeks an adjudication or award in arbitration to enforce Indemnitee’s rights under, or to recover damages for breach of, this Agreement, Indemnitee, if Indemnitee prevails in
whole or in part in such action, suit or proceeding, shall be entitled to recover from the Company and shall be indemnified by the Company against any Expenses actually and reasonably incurred by Indemnitee. 

14. Continuation of Indemnity. All agreements and obligations of the Company contained herein shall continue during the period
Indemnitee is a director, officer, employee, agent or fiduciary of the Company or is serving at the request of the Company as a director, officer, employee, agent, fiduciary or other capacity of any other entity (including, but not limited to,
another corporation, partnership, joint venture or trust) and shall continue thereafter with respect to any possible claims based on the fact that Indemnitee was a director, officer, employee, agent or fiduciary of the Company or was serving at the
request of the Company as a director, officer, employee, agent, fiduciary or other capacity of any other entity (including, but not limited to, another corporation, partnership, joint venture or trust). This Agreement shall be binding upon all
successors and assigns of the Company (including any transferee of all or substantially all of its assets and any successor by merger or operation of law) and shall inure to the benefit of the heirs, personal representatives and estate of
Indemnitee. 
 15. Notification and Defense of Claim. Promptly after receipt by Indemnitee of notice of any Proceeding,
Indemnitee shall, if a claim in respect thereof is to be made against the Company under this Agreement, notify the Company in writing of the commencement thereof; but the omission so to notify the Company shall not relieve it from any liability that
it may have to Indemnitee. Notwithstanding any other provision of this Agreement, with respect to any such Proceeding of which Indemnitee notifies the Company: 
 (a) The Company shall be entitled to participate therein at its own expense; and 
 (b) Except as otherwise provided in this Section 15(b), to the extent that it may wish, the Company, jointly with any other indemnifying party similarly notified, shall be entitled to assume the
defense thereof, with counsel satisfactory to Indemnitee. After notice from the Company to Indemnitee of its election so to assume the defense thereof, the Company shall not be liable to Indemnitee under this Agreement for any expenses of counsel
subsequently incurred by Indemnitee in connection with the defense thereof except as otherwise provided below. Indemnitee shall have the right to employ Indemnitee’s own counsel in such Proceeding, but the fees and expenses of such counsel
incurred after notice from the Company of its assumption of the defense thereof shall be at the expense of Indemnitee unless (i) the employment of counsel by Indemnitee has been authorized by the Company, (ii) Indemnitee reasonably
concludes, based upon an opinion of counsel approved by the Company, which approval shall not be 

  
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unreasonably withheld, that there may be a conflict of interest between the Company and Indemnitee in the conduct of the defense of such Proceeding, or (iii) the Company shall not within 60
calendar days of receipt of notice from Indemnitee in fact have employed counsel to assume the defense of the Proceeding, in each of which cases the fees and expenses of Indemnitee’s counsel shall be at the expense of the Company. The Company
shall not be entitled to assume the defense of any Proceeding brought by or on behalf of the Company or as to which Indemnitee shall have made the conclusion provided for in (ii) above; and 

(c) If the Company has assumed the defense of a Proceeding, the Company shall not be liable to indemnify Indemnitee under this
Agreement for any amounts paid in settlement of any Proceeding effected without the Company’s written consent. The Company shall not settle any Proceeding in any manner that would impose any ongoing obligation with respect to Indemnitee without
Indemnitee’s written consent; it being understood that the Company may settle any claim for monetary relief at its own discretion. Neither the Company nor Indemnitee shall unreasonably withhold its consent to any proposed settlement.

 16. Advancement of Expenses. All Expenses incurred by Indemnitee in advance of the final disposition of any Proceeding
shall be paid by the Company at the request of Indemnitee, without requiring a preliminary determination of Indemnitee’s ultimate entitlement to indemnification hereunder. To receive payment of Expenses under this Agreement, Indemnitee shall
submit a written request to the Secretary of the Company. Such request shall reasonably evidence the Expenses incurred by Indemnitee and shall include or be accompanied by a written affirmation by Indemnitee of Indemnitee’s good faith belief
that the standard of conduct necessary for indemnification by the Company as authorized by law and by this Agreement has been met and an undertaking, by or on behalf of Indemnitee, to reimburse such amounts if it is ultimately determined, after all
appeals by a court of competent jurisdiction, that Indemnitee is not entitled to be indemnified against such Expenses by the Company as provided by this Agreement or otherwise. Any advances and undertakings to repay under this section shall be
unsecured and interest free. Each such payment of Expenses shall be made within 20 calendar days after the receipt by the Company of such written request. Indemnitee’s entitlement to such Expenses shall include those incurred in connection with
any action, suit or proceeding by Indemnitee seeking a judgment in court or an adjudication or award in arbitration pursuant to Section 11 of this Agreement (including the enforcement of this provision) to the extent the court or arbitrator
shall determine that Indemnitee is entitled to payment of Expenses hereunder. 
 17. Separability; Prior Indemnification
Agreements. If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable for any reason whatsoever (a) the validity, legality and enforceability of the remaining provisions of this Agreement
(including without limitation, all portions of any paragraphs of this Agreement containing any such provision held to be invalid, illegal or unenforceable, that are not by themselves invalid, illegal or unenforceable) shall not in any way be
affected or impaired thereby, and (b) to the fullest extent possible, the provisions of this Agreement (including, without limitation, all portions of any paragraph of this Agreement containing any such provision held to be invalid, illegal or
unenforceable, that are not themselves invalid, illegal or unenforceable) shall be construed so as to give effect to the intent of the parties that the Company provide protection to Indemnitee to the fullest enforceable extent. This Agreement shall
supersede and replace any prior indemnification agreements entered into by and between the Company and Indemnitee and any such prior agreements shall be terminated upon execution of this Agreement. 

  
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 18. Headings; References; Pronouns. The headings of the sections of this Agreement
are inserted for convenience only and shall not be deemed to constitute part of this Agreement or to affect the construction thereof. References herein to section numbers are to sections of this Agreement. All pronouns and any variations thereof
shall be deemed to refer to the masculine, feminine, neuter, singular or plural as appropriate. 
 19. Definitions. For
purposes of this Agreement: 
 (a) “Affiliate” means, with respect to any specified Person, (i) any other Person
which directly or indirectly through one or more intermediaries controls, or is controlled by, or is under common control with, such specified Person (for the purposes of this definition, “control” (including, with correlative meanings,
the terms “controlling,” “controlled by” and “under common control with”), as used with respect to any Person, means the possession, directly or indirectly, of the power to direct or cause the direction of the
management or policies of such Person, whether through the ownership of voting securities, by agreement or otherwise), and (ii) with respect to any natural Person, any member of the immediate family of such natural Person. 

(b) “Affiliated Fund” means with respect to any Investors, each corporation, trust, limited liability company, general or
limited partnership or other entity under common control with that Investor (including any such entity with the same general partner or principal investment advisor as that Investor or with a general partner or principal investment advisor that is
an Affiliate of the general partner or principal investment advisor of that Investor). 
 (c) “Change of Control” means
the occurrence of any of the following: 
 (1) a sale, lease or other disposition of all or substantially all of the assets of
the Company and its subsidiaries, taken as a whole; 
 (2) any consolidation or merger of the Company with or into any other
corporation or other person, or any other corporate reorganization or transaction (including the acquisition of capital stock of the Company), whether or not the Company is a party thereto, in which the stockholders of the Company immediately prior
to such consolidation, merger, reorganization or transaction, own capital stock and either: 
 (i) represent directly, or
indirectly through one or more entities, less than fifty percent (50%) of the economic interests in or voting power of the Company or other surviving entity immediately after such consolidation, merger, reorganization or transaction, or

 (ii) do not directly, or indirectly through one or more entities, have the power to elect a majority of the entire board of
directors of the Company or other surviving entity immediately after such consolidation, merger, reorganization or transaction; or 
 (3) any stock sale or other transaction or series of related transactions, whether or not the Company is a party thereto, after giving effect to which in excess of fifty percent (50%) of the
Company’s voting power is owned directly, or indirectly though one or more entities, by any person and its “affiliates” or “associates” (as such terms are defined in the rules adopted by the Securities and Exchange
Commission under the Securities Exchange Act of 1934, as amended), other than the Investors and their respective Affiliated Funds; 

  
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 but excluding, in any case referred to in clause (2) or (3) of this definition the Initial Public
Offering or any bona fide primary or secondary public offering following the occurrence of the Initial Public Offering. 
 (d)
“Disinterested Director” means a director of the Company who is not or was not a party to the Proceeding in respect of which indemnification is being sought by Indemnitee. 

(e) “Expenses” means all expenses incurred in connection with the defense or settlement of any investigation, action, suit or
other proceeding, including any judicial, administrative, investigative, legislative or other proceedings, and appeals, reasonable attorneys’ fees, witness fees and expenses, reasonable fees and expenses of accountants and other advisors,
retainers and disbursements and advances thereon, the premium, security for, and other costs relating to any bond (including cost bonds, appraisal bonds or their equivalents), and any expenses of establishing a right to indemnification or
advancement under Sections 9, 11, 13 and 16 above but shall not include the amount of judgments, penalties, fines or amounts paid in settlement. 
 (f) “Independent Counsel” means a law firm or a member of a law firm experienced in matters of corporate law that neither is presently nor in the past five years has been retained to represent:
(i) the Company or Indemnitee in any matter material to either such party, or (ii) any other party to the Proceeding giving rise to a claim for indemnification hereunder. Notwithstanding the foregoing, the term “Independent
Counsel” shall not include any person who, under the applicable standards of professional conduct then prevailing, would have a conflict of interest in representing either the Company or Indemnitee in an action to determine Indemnitee’s
right to indemnification under this Agreement. 
 (g) “Initial Public Offering” means the initial public offering of
the Company registered on Form S-1 (or any successor form under the Securities Act of 1933, as amended). 
 (h)
“Investors” means the Other Investors, Quadrangle Investors and THL Investors. 
 (i) “Other Investors”
means SONJ Private Opportunities Fund, L.P. and its Affiliates. 
 (j) “Person” means any individual, partnership,
corporation, company, association, trust, joint venture, limited liability company, unincorporated organization, entity or division, or any government, governmental department or agency or political subdivision thereof. 

(k) “Proceeding” includes any threatened, pending or completed investigation, action, suit or other proceeding, whether brought
in the name of the Company or otherwise, against Indemnitee (including any cross-claim made by Indemnitee), whether of a civil, criminal, administrative, investigative, legislative or other nature, including, but not limited to, actions, suits or
proceedings in which Indemnitee may be or may have been involved as a party or otherwise, by reason of the fact that Indemnitee is or was a director, officer, employee, agent, fiduciary or other capacity of the Company, or is or was serving, at the
request of the Company, as a director, officer, employee, agent or fiduciary of any other entity, including, but not limited to, another corporation, partnership, joint venture or trust, or by reason of anything done or not done by Indemnitee in any
such capacity, whether or not Indemnitee is serving in such capacity at the time any liability or expense is incurred for which indemnification or reimbursement can be provided under this Agreement. 

  
 10 

 (l) “Quadrangle Investors” means Quadrangle Capital Partners II LP, Quadrangle
Capital Partners II-A LP, Quadrangle Select Partners II LP and their respective Affiliates. 
 (m) “THL Investors”
means Thomas H. Lee Equity Fund VI, L.P., Thomas H. Lee Parallel Fund VI, L.P., Thomas H. Lee Parallel (DT) Fund VI, L.P., THL Equity Fund VI Investors (West), L.P., THL Coinvestment Partners, L.P., Putnam Investments Holdings, LLC, Putnam
Investments Employees’ Securities Company III LLC, THL Fund VI Bridge Corp., THL Parallel Fund VI Bridge Corp., THL DT Fund VI Bridge Corp. and their respective Affiliates. 

20. Other Provisions. 
 (a) This Agreement shall be interpreted and enforced in accordance with the internal laws of the State of Delaware.
 (b) This Agreement may be executed in one or more counterparts, each of which shall for all purposes be deemed to be an original but all of which together shall constitute one and the same Agreement.
Only one such counterpart signed by the party against whom enforceability is sought needs to be produced as evidence of the existence of this Agreement. 
 (c) This Agreement shall not be deemed an employment contract between the Company and any Indemnitee who is an officer of the Company, and, if Indemnitee is an officer of the Company, Indemnitee
specifically acknowledges that Indemnitee may be discharged at any time for any reason, with or without cause, and with or without severance compensation, except as may be otherwise provided in a separate written contract between Indemnitee and the
Company. 
 (d) Upon a payment to Indemnitee under this Agreement, the Company shall be subrogated to the extent of such
payment to all of the rights of Indemnitee to recover against any person for such liability, and Indemnitee shall execute all documents and instruments required and shall take such other actions as may be necessary to secure such rights, including
the execution of such documents as may be necessary for the Company to bring suit to enforce such rights. 
 (e) Notwithstanding
the foregoing paragraph or any other provision of this Agreement, the Company acknowledges that Indemnitee may have certain rights to indemnification, advancement of expenses and/or insurance provided by third parties employing or otherwise
affiliated with such Indemnitee (the “Third Party Source”) [, including without limitation certain rights to indemnification, advancement of expenses and/or insurance provided by the [THL/Quadrangle] Investors and certain affiliates that,
directly or indirectly, (i) are controlled by, (ii) control or (iii) are under common control with, the THL Investors]. The Company agrees that with respect to any indemnification to which Indemnitee is entitled hereunder that the Company is the
indemnitor of first resort and any obligation of the Third Party Source is secondary, and the Company shall be obligated to indemnify Indemnitee hereunder without regard to any rights Indemnitee may have against the Third Party Source. The Company
shall not (and shall cause its subsidiaries not to) exercise any rights against the Third Party Source that arise from or relate to the payment or performance of the Company’s obligations under this Agreement (or any insurance policies of the
Company), including without limitation, rights of contribution, subrogation, reimbursement, indemnification or other right of recovery. If any Third Party Source pays or causes to be paid, for any reason, any amounts otherwise indemnifiable or
required to be advanced under this Agreement (or insurance policy), then the Third Party Source shall have the right to be promptly reimbursed by the Company for amounts paid by the Third Party Source, and the Third Party Source shall be fully
subrogated to the rights of Indemnitee 

  
 11 

 
against the Company to payment or advance hereunder. The Third Party Source is a third party beneficiary of the rights under this Section 20(e) and shall be entitled to enforce such
provision against the Company. 
 (f) No supplement, modification or amendment of this Agreement shall be binding unless
executed in writing by both parties hereto. No waiver of any of the provisions of this Agreement shall be deemed or shall constitute a waiver of any other provisions hereof (whether or not similar) nor shall such waiver constitute a continuing
waiver. 

  
 12 

 IN WITNESS WHEREOF, the parties hereto have executed this Agreement on and as of the day and
year first above written. 
  

									
	WEST CORPORATION	 		  		  	
					
	By:	 	  
	 		  		  	
	Name:	 		 		  		  	
	Title:	 		 		  		  	
					
		 		 		  	  
	  	
		 		 		  	[Indemnitee]	  	

  
 13Nonqualified Deferred Compensation Plan

 Exhibit 10.67 
 WEST CORPORATION 
 NONQUALIFIED DEFERRED COMPENSATION PLAN

 ARTICLE I. 
 INTRODUCTION 
 1.1 Name and Purpose. The Employer has established
and maintains the West Corporation Nonqualified Deferred Compensation Plan, for the benefit of the Company’s Directors and a select group of management or highly compensated employees of the Employer. The Plan is intended to be a deferred
compensation plan for a select group of management or highly compensated employees, as described in Sections 201(2), 301(a)(3) and 401(a)(1) of ERISA. The Employer intends that the Plan (and any grantor trust described in Section 6.1) shall be
treated as unfunded for tax purposes and for purposes of Title I of ERISA. The Employer’s obligations hereunder, if any, to a Participant (or to a Participant’s beneficiary) shall be unsecured and shall be a mere promise by the Employer to
make payments hereunder in the future. A Participant (or the Participant’s beneficiary) shall be treated as a general, unsecured creditor of the Employer. The Plan is not intended to qualify under section 401(a) of the Code. 

1.2 Effective Date. This Plan, as restated herein, is effective on the closing date of the Initial Public Offering. 

ARTICLE II. 
 ELIGIBILITY AND PARTICIPATION 
 2.1 Eligibility. Before the
beginning of each Plan Year, the Compensation Committee will designate the Directors and employees who are eligible to participate in the Plan for such Plan Year; provided, however, that any employee so designated shall be from a select group of
management or highly compensated employees, which means Executive Vice Presidents and above and other officers whose Compensation was $100,000 or more in the year prior to the year in which the Participant makes a Deferral Election pursuant to
Section 3.1. An individual’s eligibility to make a deferral to the Plan in any given Plan Year does not guarantee that individual the right to make a deferral in any subsequent Plan Year. 

2.2 Participation and Cessation of Participation. An Eligible Individual for any Plan Year may make a Deferral Election on a
timely basis as described in Section 3.1, and if the Eligible Individual makes such a Deferral Election he or she shall be a Participant until he or she has received a distribution of his or her entire Deferral Account. A Participant who, for
any reason, Separates from Service will cease to be eligible to defer compensation under this Plan and will become entitled to distributions as described in Article VI. 

 ARTICLE III. 
 ENROLLMENT AND DEFERRAL ELECTIONS 
 3.1 Participant Elections to
Defer. Each Eligible Individual who intends to participate in the Plan shall make a Deferral Election, in a form acceptable to the Plan Administrator, with regard to that portion of his annual Compensation (if any) that shall be deferred
hereunder, in accordance with the following: 
 (a) Salary Deferral Elections. An Eligible Employee may elect to defer, in
whole percentage increments, up to 50% of his Salary (or such other percentage as authorized by the Compensation Committee). 

(b) Bonus Deferral. An Eligible Employee may elect to defer, either in whole percentage increments or a flat-dollar amount, a
portion of any periodic bonus payable to him or her; provided, however, that such election may not exceed 100% of any amount that would otherwise be paid as a periodic bonus. 
 (c) Director Fee Deferral. An Eligible Director may elect to defer, either in whole percentage increments or a flat-dollar amount, a portion of the fees he will be paid for serving as a Director;
provided, however, that such election may not exceed 100% of any amount that would otherwise be paid for such services. 
 (d)
Minimum and Maximum Deferral. Notwithstanding any other provision of the Plan, an Eligible Individual who elects to defer a portion of his Compensation must elect to defer a combination of Salary, periodic bonus, and Director fees in an
amount that is expected to be no less than $10,000, and in no event in excess of $500,000, during any one Plan Year. 
 (e)
Timing of Elections. No later than December 31 of each Plan Year, or such earlier date as the Plan Administrator shall determine, each Eligible Individual shall be permitted to make a Deferral Election with regard to a portion of his or
her annual Compensation attributable to services performed in the immediately following Plan Year. A Deferral Election shall remain in effect only for the Plan Year to which it relates. An Eligible Individual must make a separate Deferral Election
before each December 31 in order to make a deferral for the following Plan Year. Once made, a Deferral Election is irrevocable, subject only to the early distribution provisions of Section 6.1 and the one-time redeferral provision of
Section 6.2. 
 (f) Period of Deferral. Each Deferral Election made by an Eligible Individual shall include an
election of the date on which the amount of such deferral (together with any investment gains thereon) will be distributed. Such date shall be no earlier than the fifth year following the Plan Year to which the Deferral Election relates, subject
only to the early distribution provisions of Section 6.1 and the one-time redeferral provision of Section 6.2. 
 3.2
Deferral Account. The Compensation Committee shall maintain a Deferral Account in the name of each Participant for deferrals made in accordance with Section 3.1. A Participant’s Deferral Account shall include a subaccount for each
deferral made under the Plan 

  
 -2-

 
and any Employer contributions made to the Participant under the Plan pursuant to a Deferral Election for a given Plan Year. Each such subaccount shall reflect: (i) the amount deferred or
contributed during that Plan Year, (ii) any amounts distributed during that Plan Year, and (iii) the total Earnings on the Deferral Account described in Section 3.3. Deferred amounts shall be credited to subaccounts as soon as
practicable following the date Compensation would otherwise have been paid to the Participant but for his Deferral Election. The portion of a Participant’s Deferral Account that is attributable to any Deferral Election (and any Earnings
thereon) shall be nonforfeitable at all times. 
 3.3 Investment of Deferral Account. 

A Participant shall have the right to direct the investment of amounts deferred to his or her Deferral Account by electing to have his or
her Deferral Account notionally invested, in percentages elected by the Participant, in hypothetical investment options, the value of which shall track either Common Stock or Measurement Funds. 

An election by a Participant to invest or not to invest his or her Deferral Account in Common Stock is an irrevocable election; provided,
however, that during the 90 day period following the occurrence of a Change in Control, a Participant shall have the right to (i) reallocate all or a portion of Participant’s Deferral Account notionally invested in Common Stock into a
notional investment in any one or more Measurement Funds, and (ii) change the investment election then in effect with respect to future amounts credited to the Participant’s Deferred Account to reduce the percentage to be notionally
invested in Common Stock and increase the percentage to be notionally invested in any one or more Measurement Funds, in each case, on such date and in such manner as determined by the Compensation Committee in its sole discretion. Investment
elections to any Measurement Fund may be changed quarterly by the Participant (but only among such Measurement Funds and under no circumstances from a Measurement Fund to Common Stock) on such date and in such manner as determined by the
Compensation Committee in its sole discretion. 
 Notwithstanding any other provision of this Plan that may be interpreted to
the contrary, the Common Stock and Measurement Fund(s) are to be used for measurement purposes only, and the allocation of each Participant’s Deferral Account to such Common Stock and Measurement Fund(s), the calculation of additional amounts,
and the crediting or debiting of such additional amounts to such Participant’s Deferral Account shall not be considered or construed in any manner as an actual investment of such Participant’s Deferral Account in Common Stock or any such
Measurement Fund(s). 
 3.4 Adjustment of Participants’ Deferral Accounts. 

(a) In General. A Participant’s Deferral Account shall be credited or debited each Accounting Date (or, with respect to that
portion of a Participant’s Deferral Account attributable to periodic bonuses or Director fees, each time such amount is deferred into the Plan) based on the then-applicable Fair Market Value of the Common Stock and the performance of each
Measurement Fund selected by the Participant, as though (i) the Participant’s deferrals were invested in the Common Stock and Measurement Fund(s) in the percentages applicable to such payroll period as of the date that they are credited to
the Participant’s Deferral Account; and (ii)

  
 -3-

 
any distributions made to the Participant that decrease the Participant’s Deferral Account balance ceased being invested in the Common Stock and Measurement Fund(s) in the percentages
applicable to such payroll period, as of a date no earlier than the last business day of the payroll period preceding the date of distribution, at the Fair Market Value for the Common Stock and/or the closing price for the applicable Measurement
Fund(s) on such date. The Participant’s Deferral Account will be revalued on each Accounting Date, based on the Fair Market Value of the Common Stock on that date, the value of the Measurement Funds on that date, and the percentages in which
the Participant is invested in Common Stock and each of the Measurement Funds. 
 To the extent a Participant’s Account is
deemed to be invested in Measurement Funds and is not entirely distributed within three years from the date the Participant Separates from Service for any reason, the Participant’s entire vested Deferral Account shall thereafter be deemed to be
invested in a money market fund designated by the Compensation Committee until such Deferral Account is fully distributed to the Participant. 
 (b) Procedure. As of each Accounting Date, the Compensation Committee shall: 

(i) First, charge to the proper Deferral Accounts all payments or distributions made since the last preceding Accounting Date; 

(ii) Next, credit each Participant’s Deferral Account with amounts deferred on behalf of the Participant since the last preceding
Accounting Date; 
 (iii) Next, credit each Participant’s Deferral Account with any Employer Matching Contributions (as
defined in Section 4.1) made on behalf of the Participant since the last preceding Accounting Date; and 
 (iv) Next, adjust
each Participant’s Deferral Account for applicable Earnings since the last preceding Accounting Date. 
 In the event of a
corporate transaction involving the Company (including, without limitation, any stock dividend, stock split, extraordinary cash dividend, recapitalization, reorganization, merger, consolidation, split-up, spin-off, combination, or exchange of
shares), the Compensation Committee shall adjust the maximum number of shares of Common Stock available under the Plan and the portion of each Participant’s Deferral Accounts deemed to be invested in Common Stock in order to preserve the
benefits or potential benefits of such Deferral Accounts. Any adjustments shall be made in a manner that the Compensation Committee in its sole discretion determines to be equitable. 

3.5 Additional Limitation on Deferral Elections. Notwithstanding anything in this Section to the contrary, the Plan Administrator
may reduce amounts credited or to be credited to the Participant hereunder if, as a result of any election, a Participant’s Compensation from the Employers would be insufficient to cover taxes and withholding applicable to the Participant, but
only to the extent consistent with the requirements of Section 409A of the Code. 

  
 -4-

 ARTICLE IV. 
 EMPLOYER MATCHING CONTRIBUTIONS 
 4.1 Employer Matching
Contributions. To the extent a Participant makes a Deferral Election and makes an Investment Designation that such deferrals and Earnings thereon initially be measured by Common Stock, the Employer will make an Employer Matching Contribution.
All Employer Matching Contributions shall be designated to be invested in Common Stock and shall remain hypothetically invested in Common Stock. No Employer Matching Contribution will be made with respect to any amount deferred by the Participant
for which Earnings are measured based on an Investment Designation other than Common Stock. 
 4.2 Accounting for Employer
Matching Contributions. Employer Matching Contributions on behalf of a Participant will be recorded in a separate subaccount maintained in the Participant’s Deferral Account as of the Crediting Date of the underlying deferral. Such
subaccount will be deemed to be invested in Common Stock and will be adjusted from time to time in the same manner as described in Article III. 
 4.3 Vesting of Employer Matching Contributions. As of October 24, 2006, each Participant who is then actively employed by an Employer shall be fully vested in the Employer Matching
Contributions that have been allocated to such Participant’s Deferral Account as of such date. Effective for Employer Matching Contributions allocated to Deferral Accounts after October 24, 2006 each Participant’s nonforfeitable
interest in such Employer Matching Contributions will equal 20%, multiplied by the Participant’s Years of Service following the later to occur of (A) January 1, 2007 and (B) the first day of the Plan Year in which the Participant
participates in the Plan. A Participant shall forfeit immediately any non-vested portion of his or her Deferral Account if such Participant: (i) voluntarily terminates employment with the Employer and does not immediately thereafter serve as a
Director; or (ii) ceases to be an Employee or Director due to Cause. A Participant’s Deferral Account will become nonforfeitable immediately if: (i) the Participant dies or becomes Disabled or is terminated by the Employer without
Cause; (ii) a Change in Control occurs; or (iii) the Plan terminates. 
 ARTICLE V. 

FUNDING 

The Employer, in its sole and absolute discretion, may (or may not) acquire any investment product or any other instrument or otherwise
invest any amount to provide the funds from which it can satisfy its obligation to make benefit payments under this Plan. Any investment product or other item so acquired for the convenience of the Employer shall be the sole and exclusive property
of the Employer (or a Trust established by the Employer) with the Employer (or the Trust) named as sole owner and sole beneficiary thereof. To the extent that a Participant or his or her Beneficiary acquires a right to receive payments from the
Employer under the provisions hereof, such right shall be no greater than the right of any unsecured general creditor of the Employer. 

  
 -5-

 ARTICLE VI. 
 TIMING AND FORM OF BENEFIT PAYMENTS 
 6.1 Timing of Distribution.
The vested portion of a Participant’s Deferral Account shall be distributed on the earlier to occur of: 
 (a) The deferred
distribution date indicated on the Participant’s Deferral Election and in accordance with subsection 3.1(f); and 
 (b) The
date that the Participant Separates from Service; 
 provided, however, that such distribution shall occur within 90 days following such date.

 Notwithstanding the foregoing or any provision of this Plan to the contrary, in the case of a Participant who is a
“specified employee” within the meaning of Section 409A of the Code, payment of such Participant’s Deferral Account due to Separation from Service shall not be made before the date which is six (6) months after the date of
Separation from Service or, if earlier, the date of death of such Participant. Any distribution delayed pursuant to the immediately preceding sentence shall be paid to the Participant as soon as practicable, and in no event more than sixty
(60) days after, the date which is six (6) months after the date of Separation from Service or, if earlier, the date of death of the Participant. 
 6.2 Redeferral Elections. A Participant may modify a prior election regarding the time of distribution under subsection 6.1(a), provided that any such election (i) shall not be effective until
twelve (12) months after the date on which the new election is made; (ii) must be made at least twelve (12) months in advance of the first scheduled payment date; and (iii) must provide for a new payment date that is at least
five (5) years after the first scheduled payment date. If a Participant timely makes a new election pursuant to the foregoing, the vested portion of his Deferral Account shall be paid on the earlier to occur of: 

(a) The new deferred distribution date designated by the Participant; and 

(b) The date that the Participant Separates from Service; 
 provided, however, that such distribution shall occur within 90 days following such date. 
 Notwithstanding the foregoing or any provision of this Plan to the contrary, in the case of a Participant who is a “specified employee” within the meaning of Section 409A of the Code,
payment of such Participant’s Deferral Account due to Separation from Service shall not be made before the date which is six (6) months after the date of Separation from Service or, if earlier, the date of death of such Participant. Any
distribution delayed pursuant to the immediately preceding sentence shall be paid to the Participant as soon as practicable, and in no event more than sixty (60) days after, the date which is six (6) months after the date of Separation
from Service or, if earlier, the date of death of the Participant. 

  
 -6-

 6.3 Form of Distribution. Distributions from the Plan may be made in either a single,
lump sum distribution or five annual installments (approximately 20% each year), as elected irrevocably by the Participant on his or her Participation Agreement for such Plan Year. Distributions from the Participant’s Deferral Account that are
notionally invested in a Measurement Fund will be distributed in cash. Distributions from the Participant’s Deferral Account that are notionally invested in Common Stock shall be distributed solely in Common Stock; provided that the Plan
Administrator, in its sole discretion, may cause all or any portion of the Participant’s Deferral Account that is notionally invested in Common Stock to be distributed in cash, based on the Fair Market Value of the Common Stock at the time each
distribution is paid. Subject to adjustment as provided in Section 3.4(b), 3,300,000 shares of Common Stock shall be available under this Plan, reduced by the aggregate number of notional shares of Common Stock credited to Participants’
Deferral Accounts. To the extent that notional shares of Common Stock are for forfeited or distributions from a Participant’s Deferral Account that are notionally invested in Common Stock are distributed in cash, then such shares of Common
Stock shall again be available under this Plan. 
 6.4 Beneficiaries. A Participant may designate his or her primary
Beneficiary or Beneficiaries to receive the amounts as provided herein after his or her death in accordance with the Beneficiary Designation provisions of the Participation Agreement. A Participant also may designate his or her contingent
Beneficiary or Beneficiaries to receive amounts as provided herein if all primary Beneficiaries predecease the Participant or have ceased to exist on the date of the Participant’s death. In the absence of such a designation, the Employer shall
pay any such amount to the Participant’s estate. 
 6.5 Taxes. All distributions hereunder shall be subject to
applicable withholding of federal, state and local income, employment and other taxes as determined by the Plan Administrator, and the Employer shall have the right to require, prior to making any such distribution, payment by the Participant of the
amounts required to be withheld or paid in connection with such distribution. The Participant may satisfy any such withholding obligation by one of (or a combination) of the following means: (a) making a cash payment to the Employer,
(b) authorizing the Company to withhold cash from any cash distribution to the Participant under the Plan and/or (c) to the extent the withholding obligation arises from the distribution of the Common Stock (the extent of the tax
withholding obligation to be allocated to the distribution of Common Stock to be pro-rated between cash and Common Stock based on the relative fair market values distributed), to withhold Common Stock which would otherwise be delivered to
Participant having an aggregate fair market value (as determined by the Plan Administrator by whatever means or method as the Plan Administrator, in the good faith exercise of its discretion, shall at such time deem appropriate), determined as of
the date the obligation to withhold or pay taxes arises in connection with the Common Stock distribution, equal to the amount necessary to satisfy any such obligation (but, in the case of Common Stock, not in excess of the applicable minimum
statutory withholding rate). If benefits credited to a Participant under the Plan are subject to withholding taxes prior to the date on which such benefits are distributed, the Employer shall either withhold such taxes from other compensation
payable to the Participant or reduce the Participant’s Plan benefit by the amount of such withholding taxes. 

  
 -7-

 ARTICLE VII. 
 ADMINISTRATION 
 7.1 Plan Administrator. The Plan shall be
administered by the Compensation Committee of the Board of Directors of the Company. 
 7.2 Plan Administrator’s Rights,
Duties and Powers. The Plan Administrator shall have all the powers necessary and appropriate to discharge its duties under the Plan, which powers shall be exercised in the sole and absolute discretion of the Plan Administrator, including, but
not limited to, the following: 
 (a) To construe and interpret the provisions of the Plan and to make factual determinations
thereunder, including the power to determine the rights or eligibility under the Plan and amounts of benefits (if any) under the Plan, and to remedy ambiguities, inconsistencies or omissions, and such determinations by the Plan Administrator shall
be binding on all parties. 
 (b) To adopt such rules of procedure and regulations as in its opinion may be necessary for the
proper and efficient administration of the Plan and as are consistent with the Plan and trust agreement, if any. 
 (c) To
direct the payment of distributions in accordance with the provisions of the Plan. 
 (d) To employ agents, attorneys,
accountants, actuaries or other persons (who also may be employed by the Employers) and to delegate to them such powers, rights and duties as the Plan Administrator may consider necessary or advisable to carry out administration of the Plan.

 (e) To appoint an investment manager to manage (with power to acquire and dispose of) the assets of the Employer that may be
used to satisfy benefit obligations under the Plan, and to delegate to any such investment manager all of the powers, authorities and discretions granted to the Plan Administrator hereunder or under a Trust (if any). 

7.3 Interested Plan Administrator Member. If a member of the Plan Administrator is also a Participant in the Plan, the Plan
Administrator member may not decide or determine any matter or question concerning distributions of any kind to be made to him or her or the nature or mode of settlement of his or her, unless such decision or determination could be made by the Plan
Administrator member under the Plan if the Plan Administrator member were not serving within the Plan Administrator. 
 7.4
Expenses. All costs, charges and expenses reasonably incurred by the Plan Administrator will be paid by the Employer. No compensation will be paid to a member of the Plan Administrator as such. 

7.5 Claims. The Employer shall afford a reasonable opportunity to the claimant whose claim for benefits has been denied for a
review of the decision denying such claim. Ultimately, the interpretation and construction of this Plan by the Plan Administrator, and any action taken hereunder, shall be binding and conclusive upon all parties in interest, provided, however, that
nothing herein shall prevent any Participant or Beneficiary from enforcing his or her rights as a general unsecured creditor hereunder. 

  
 -8-

 7.6 Reports. The Plan Administrator shall provide the Participant with a statement
reflecting the amount of the Participant’s Deferral Account at least quarterly. 
 7.7 No Liability. No employee,
agent, officer, trustee, member, volunteer or director of the Employer shall, in any event, be liable to any person for any action taken or omitted to be taken in connection with the interpretation, construction or administration of this Plan, so
long as such action or omission to act be made in good faith. 
 ARTICLE VIII. 

AMENDMENT AND TERMINATION 
 This Plan may not be amended, altered or modified, except by a written instrument signed by the Employer and the Participants affected thereby or their respective successors; provided that the Employer
may amend, alter, modify or terminate this Plan on a prospective basis at any time, provided (i) that no such amendment, alteration, modification or termination shall adversely affect a Participant’s entitlement to benefits attributable to
amounts credited to his or her Deferral Account in any Plan Year immediately prior to the Plan Year of the amendment, alteration, modification or termination of this Plan, (ii) that the Plan shall only be terminated to the extent, and in the
manner, permitted by Section 409A of the Code, and (iii) that until all amounts are distributed, the Employer must continue to offer Investment Designations that are at least reasonably comparable to the options available prior to such
amendment, alteration, modification or termination. 
 ARTICLE IX. 

MISCELLANEOUS 
 9.1 Non-Assignability of Benefits. Neither any Participant nor any Beneficiary under this Plan shall have any power or right to transfer, assign, anticipate, hypothecate or otherwise encumber any
part or all of the amounts payable hereunder. Such amounts shall not be subject to seizure by any creditor of a Participant or any Beneficiary hereunder, by a proceeding at law or in equity, nor transferable by operation of law in the event of the
bankruptcy or insolvency of any Participant or any Beneficiary hereunder. Any such attempted assignment or transfer shall be void and shall terminate the Participant’s participation in this Plan, and the Employer then may pay the benefits
hereunder as if the Participant had terminated employment. 
 9.2 Impact on Other Benefits. Except as otherwise required
by the Code or any other applicable law, this Plan and the benefits provided herein are in addition to all other benefits which may be provided by the Employer to the Participants from time to time, and shall not reduce, replace or otherwise cause
any reduction, in any manner, with regard to any of such other benefits. 
 9.3 Notices. Any notice, consent or demand
required or permitted to be given under the provisions of this Plan by the Employer or any Participant or Beneficiary shall be in writing, and shall be signed by the person or entity giving or making the same. If such notice, consent or demand is
mailed, it shall be sent by United States certified mail, postage prepaid, addressed to the principal office of the Employer, or if to a Participant or Beneficiary to such individual or entity’s last known address as shown on the records of the
Employer. The date of such mailing shall be deemed the date of notice, consent or demand. 

  
 -9-

 9.4 Tax Matters. If benefits credited or payable to a Participant under the Plan
become taxable prior to the date on which such benefits are actually paid, the Employer will remit any required withholding or employment taxes. If at any time this Plan is found to fail to meet the requirements of Section 409A of the Code and
the regulations thereunder, the Employer may distribute the amount required to be included in the Participant’s income as a result of such failure. Any amount distributed under this Section 9.4 will be charged against amounts owed to the
Participant and offset against future payments. For the avoidance of doubt, the Participant will have no discretion, and will have no direct or indirect election, as to whether a payment will be accelerated under this Section 9.4. 

9.5 Governing Law; Validity. This Plan shall be governed by and construed in accordance with the internal laws of the State of
Nebraska. This Plan shall be interpreted and construed in a manner that avoids the imposition of taxes and other penalties under Section 409A of the Code. Notwithstanding the foregoing, under no circumstances shall the Employer be responsible
for any taxes, penalties, interest or other losses or expenses incurred by the Participant due to any failure to comply with Section 409A of the Code. 
 IN WITNESS WHEREOF, the Employer has executed and adopted this Plan as of the Effective Date. 

  
 -10-

 APPENDIX I 
 DEFINITIONS 
 Except as otherwise provided herein, the terms provided in
this Appendix I shall have the following definitions wherever used in this Plan with initial capital letters. 
 Accounting
Date means the last day of each payroll period, or any other accounting date as determined by the Plan Administrator in its sole discretion. 
 Affiliate means, with respect to any specified Person, (i) any other Person which directly or indirectly through one or more intermediaries controls, or is controlled by, or is under common
control with, such specified Person (for the purposes of this definition, “control” (including, with correlative meanings, the terms “controlling,” “controlled by” and “under common control with”), as used
with respect to any Person, means the possession, directly or indirectly, of the power to direct or cause the direction of the management or policies of such Person, whether through the ownership of voting securities, by agreement or otherwise), and
(ii) with respect to any natural Person, any member of the immediate family of such natural Person. 
 Affiliated
Fund means with respect to any Investors, each corporation, trust, limited liability company, general or limited partnership or other entity under common control with that Investor (including any such entity with the same general partner or
principal investment advisor as that Investor or with a general partner or principal investment advisor that is an Affiliate of the general partner or principal investment advisor of that Investor). 

Beneficiary means any person, entity, or any combination thereof the Participant names in the Participation Agreement as
beneficiary to receive benefits under this Plan in the event of the Participant’s death, or in the absence of any such designation, the Participant’s estate. A Participant may amend his Participation Agreement to name a new Beneficiary at
any time. 
 Cause means that the Participant has engaged in an act of willful misconduct, gross negligence, fraud or
moral turpitude, as determined by the Employer. 
 Change in Control means the occurrence of any of the following:
(1) a sale, lease or other disposition of all or substantially all of the assets of the Company and its subsidiaries, taken as a whole; (2) any consolidation or merger of the Company with or into any other corporation or other person, or
any other corporate reorganization or transaction (including the acquisition of capital stock of the Company), whether or not the Company is a party thereto, in which the stockholders of the Company immediately prior to such consolidation, merger,
reorganization or transaction, own capital stock and either: (i) represent directly, or indirectly through one or more entities, less than fifty percent (50%) of the economic interests in or voting power of the Company or other surviving
entity immediately after such consolidation, merger, reorganization or transaction, or (ii) do not directly, or indirectly through one or more entities, have the power to elect a majority of the entire board of directors of the Company or other
surviving entity immediately after such consolidation, merger, reorganization or transaction; or (3) any stock sale or other transaction or series of related transactions, whether or not the

  
 A-1

 
Company is a party thereto, after giving effect to which in excess of fifty percent (50%) of the Company’s voting power is owned directly, or indirectly through one or more entities, by
any person and its “affiliates” or “associates” (as such terms are defined in the rules adopted by the Securities and Exchange Commission under the Securities Exchange Act of 1934, as amended), other than the Investors and their
respective Affiliated Funds; but excluding, in any case referred to in clause (2) or (3) of this definition the Initial Public Offering or any bona fide primary or secondary public offering following the occurrence of the Initial Public
Offering. 
 Code means the Internal Revenue Code of 1986, as amended. 

Common Stock means the common stock, par value $.001 per share, of the Company and all rights appurtenant thereto. 

Company means West Corporation, a Delaware corporation, and any successor corporation to the maximum extent permitted under
Section 409A of the Code. 
 Compensation means the total cash compensation earned and payable to a Participant for
services rendered to the Company as an employee (as reported on Form W-2) or as a Director (as reported on Form 1099). 

Compensation Committee means the Compensation Committee of the Company’s Board of Directors. 

Crediting Date means the date a deferred amount is credited to the Participant’s Deferral Account. 

Deferral Account means the account established as provided in Article III of the Plan to hold amounts attributable to the
Participant as provided in Article IV of the Plan. 
 Deferral Election means the provisions of the Participation
Agreement providing for the Participant to elect to defer a portion of his or her Compensation, as amended from time to time. 

Director means a member of the Company’s Board of Directors. 

Disability means that a Participant has been considered “disabled” under the Employer’s long-term disability plan
maintained for employees generally; provided, however, that if there is no such plan at the time or if the Participant does not participate in such plan, the Participant shall be considered “disabled” if he or she is entitled to collect
disability benefits from the Social Security Administration. 
 Earnings means the amount credited to each
Participant’s Deferral Account as provided in Article III of the Plan. 
 Eligible Director means a Director
eligible to participate in the Plan, as provided under Section 2.1. 
 Eligible Employee means an Employee eligible
to participate in the Plan, as provided under Section 2.1. 

  
 A-2

 Eligible Individual means any Eligible Director or Eligible Employee. 

Employee means an employee of the Employer selected by the Employer to participate in this Plan, and who elects to participate in
this Plan by executing and delivering to the Employer a Participation Agreement; provided, however, that all employees selected by the Employer shall be members of a select group of management or highly compensated employees as described in Sections
202, 301 and 401 of ERISA. 
 Employer means West Corporation and any entity within the same controlled group of
corporations within the meaning of Sections 414(b) and (c) of the Code, provided that such entity, together with the Corporation, be treated as a single employer for purposes of Treas. Reg. §1.409A-1(h)(3). 

Employer Matching Contribution means a contribution made by the Employer equal to a percentage of the amount deferred by a
Participant, as designated by the Employer from time to time. 
 ERISA means the Employee Retirement Income Security Act
of 1974, as amended. 
 Fair Market Value means the closing transaction price of a share of Common Stock as reported on
NASDAQ on the date as of which such value is being determined or, if the Common Stock is not listed on NASDAQ, the closing transaction price of a share of Common Stock on the principal national stock exchange on which the Common Stock is traded on
the date as of which such value is being determined or, if there shall be no reported transactions for such date, on the next preceding date for which transactions were reported; provided, however, that if the Common Stock is not listed on a
national stock exchange or if Fair Market Value for any date cannot be so determined, Fair Market Value shall be determined by the Compensation Committee by whatever means or method as the Compensation Committee, in the good faith exercise of
its discretion, shall at such time deem appropriate. 
 Initial Public Offering means the initial public offering of the
Common Stock registered on Form S-1 (or any successor form under the Securities Act of 1933, as amended). 
 Investment
Designation means the provisions of the Participation Agreement providing for the Participant’s direction of the investment of his or her Deferral Account as described in Article III of this Plan, as amended or replaced from time to time.

 Investors means the Other Investors, Quadrangle Investors and THL Investors. 

Measurement Fund means any investment fund available under the West Corporation Employee 401(k) Retirement Plan, or a successor
plan. 
 NASDAQ means the Nasdaq Stock Market of the National Association of Securities Dealers, Inc. Automated Quotation
System. 
 Other Investors means SONJ Private Opportunities Fund, L.P. and its Affiliates. 

  
 A-3

 Participant means an Employee or a Director who has executed a Participation
Agreement and who otherwise meets the requirements of Section 2.2. 
 Participation Agreement means the agreement
executed by Participant that includes provisions for the Participant’s Deferral Election, Beneficiary Designation, and Investment Designation. 
 Person means any individual, partnership, corporation, company, association, trust, joint venture, limited liability company, unincorporated organization, entity or division, or any government,
governmental department or agency or political subdivision thereof. 
 Plan means the West Corporation Nonqualified
Deferred Compensation Plan as from time to time amended and in effect. 
 Plan Administrator means the Compensation
Committee of the Board of Directors of the Company. 
 Plan Year means the 12-month period beginning on each
January 1. 
 Quadrangle Investors means Quadrangle Capital Partners II LP, Quadrangle Capital Partners II-A LP,
Quadrangle Select Partners II LP and their respective Affiliates. 
 Salary means the Employee’s base salary, as
determined by the Employer. 
 Separation from Service and correlative terms mean a “separation from service”
(as that term is defined at Treas. Regs. § 1.409A-1(h)) from the Employer or, in the case of a Director, from the Company’s Board of Directors. 
 THL Investors means Thomas H. Lee Equity Fund VI, L.P., Thomas H. Lee Parallel Fund VI, L.P., Thomas H. Lee Parallel (DT) Fund VI, L.P., THL Equity Fund VI Investors (West), L.P., THL Coinvestment
Partners, L.P., Putnam Investments Holdings, LLC, Putnam Investments Employees’ Securities Company III LLC, THL Fund VI Bridge Corp., THL Parallel Fund VI Bridge Corp., THL DT Fund VI Bridge Corp. and their respective Affiliates. 

Trust means any trust that may be established in connection with the Plan to set-aside assets of the Plan and provide security to
Participants; provided, however, that unless otherwise agreed to by the Participant and Employer, the assets held in such trust would remain the property of the employer and subject to creditors of the corporation. 

Year of Service means a Plan Year in which the Employee worked for the Employer or for any other entity which merged with the
Employer or was otherwise acquired by the Employer if the Employee was employed on a full-time basis by such other entity at the time of such merger or other acquisition. 

  
 A-4

 EXHIBIT A 
 PARTICIPATION AGREEMENT 
  

			
	Name of Participant:	  	  

	Participant’s Address:	  	  

	Social Security No.:	  	  

		  	  

	Date of Birth:	  	  

 I. DEFERRAL ELECTION 
 The Participant hereby elects to defer the following amount or percentage of his or her Compensation (or part thereof) pursuant to the West Corporation Nonqualified Deferred Compensation Plan
(“Plan”) for the             Plan Year (i.e., calendar year): 
 Salary

                      %
for such year 
 Periodic Bonus 

$                     for such year, OR

                        %
for such year 
 Director Fees 

$                     for such year, OR

                        %
for such year 
 II. DEFERRAL DATE 
 The Participant hereby elects irrevocably that, subject to the terms of the Plan, all amounts identified in Part I above for such Plan Year shall be payable on the following date: 

 

					
		  	  
	  	
	(can be no earlier than the fifth year following the Plan Year of Deferral)

  
 E-1

 III. FORM OF PAYMENT 

The Participant hereby elects irrevocably that, subject to the terms of the Plan, all amounts identified in Part I above for such Plan
Year shall be payable in the form of: 
              A single, lump sum
distribution 
              Five substantially equal installments (based on
percentage) 
 IV. BENEFICIARY DESIGNATION 
 The Participant hereby designates the following individual(s) or entity(ies) as his or her beneficiary(ies) pursuant to Plan in accordance with Section 6.4 of the Plan (insert name, Social Security
Number, relationship, date of birth and address of individuals; fully identify any Trust by the name of the trust, date of execution of the trust, the trustee’s name, the trust’s address, and the trust’s Employer Identification
Number): 
  

			
	Primary Beneficiary(ies)	  	Percentage
	
	  

	
	  

	
	  

		
	Contingent Beneficiary(ies) (if no primary beneficiary remains)	  	Percentage
	
	  

	
	  

	
	  

 The Participant hereby reserves the right to change this Beneficiary Designation, and any such change shall be effective
when executed in writing by the Participant and delivered to the Employer, all in the manner as designated by the Employer from time to time. 

  
 E-2

 IV. INVESTMENT DESIGNATION 

FOR CURRENT DEFERRAL ELECTION 
 [To be updated from time to time to reflect available Measurement Funds] 
 The Participant
hereby designates the following investment or investments as provided in the Plan: 
  

			
	 	  	Invested Percentage
	 West Corporation Common Stock
	  	
		  	  

	 Measurement Funds
	  	
	 Wells Fargo Advantage Ultra S/T Income Admin (WUSDX)
	  	
		  	  

	 PIMCO Total Return A (PTTAX)
	  	
		  	  

	 MFS Total Return I (MTRIX)
	  	
		  	  

	 MFS Value I (MEIIX)
	  	
		  	  

	 Wells Fargo Advantage Index Admin (WFIOX)
	  	
		  	  

	 Davis New York Venture A (NYVTX)
	  	
		  	  

	 Fidelity Advisor Growth Opportunities I (FAGCX)
	  	
		  	  

	 Mainstay Large Cap Growth Fund (MLAIX)
	  	
		  	  

	 Wells Fargo Advtg Capital Growth I (WWCIX)
	  	
		  	  

	 Goldman Sachs Mid Cap Value Instl (GSMCX)
	  	
		  	  

	 Invesco Midcap Core Equity A (GTAGX)
	  	
		  	  

	 Scout MidCap Fund (UMBMX)
	  	
		  	  

	 Baron Small Cap (BSCFX)
	  	
		  	  

	 American Funds New Perspective R4 (RNPEX)
	  	
		  	  

	 American Funds EuroPacific Growth R5 (RERFX)
	  	
		  	  

 The Participant hereby reserves the right to change such investment designation from time to time as
permitted by the Plan and the Employer, and any such change shall become effective when executed in writing by the Participant and delivered to the Employer, all in the manner as designated by the Employer from time to time; provided,
however, that any election to invest in Common Stock is irrevocable. 

  
 E-3

 In the event that the Employer desires to acquire any product or other item (including but
not limited to a life insurance policy on the Participant’s life) in connection with this Plan, the Participant hereby agrees to reasonably cooperate to the extent necessary in such process. 

IN WITNESS WHEREOF, the Employer and the Participant have executed this Participation Agreement on the dates designated below.

  

							
		 		  	PARTICIPANT
			
	Date:                     	 		  	  

		 		  	Signature of Participant
			
		 		  	WEST CORPORATION
				
	Date:                     	 		  	By:	  	  

				
		 		  	Its:	  	  

  
 E-4

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