Document:

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                                                                   EXHIBIT 10.13

                                             Microsoft will complete:
                                     Direct Commercial Agreement Number 40000896

             Microsoft Direct Commercial Service License Agreement

          This Microsoft Direct Commercial Service License Agreement (this
"Agreement") is by and between the Commercial Service Provider which has
executed this Agreement below ("Company") and Microsoft Corporation, a
Washington corporation ("Microsoft").

          Overview - Microsoft Direct Commercial Service licensing is a program
          --------
that allows a Commercial Service Provider to copy, and obtain Licenses to use,
Microsoft software products for Commercial Services. A Commercial Service
Provider is responsible for obtaining the necessary media for each Commercial
Use Product it wishes to copy and use. Media may be obtained directly from
Microsoft World Wide Fulfillment or through any reseller as full package
product. A Commercial Service Provider is then permitted to make one or more
copies of each such product pursuant to the terms contained in this Agreement,
subject to an obligation to order one or more Licenses from Microsoft for each
copy. For each License ordered, the Commercial Service Provider will pay
Microsoft the fees outlined in the Microsoft Direct Commercial Price List in
effect at the time the relevant order is submitted to Microsoft. A Commercial
Service Provider is permitted to acquire Licenses for Commercial Services only
and may not acquire Licenses under this Agreement for its internal use or for
the internal use of its Affiliates.

1.   Definitions.  Unless otherwise defined, all capitalized terms used in this
     Agreement shall have the meanings provided below:

     "Agreement" shall mean this Direct Commercial Service License Agreement and
     any Addenda attached hereto.

     "Affiliate" shall mean a company or legal entity which owns or controls, is
     owned or controlled by, or is under common ownership or control with, the
     Company or Microsoft as applicable.

     "Commercial Service Provider" shall mean an individual or entity that
     provides Commercial Services to a Third Party. Examples of Commercial
     Services are set forth below.

     "Commercial Services" shall mean software services provided to Third
     Parties such that the Third Party does not have to acquire the Licenses
     itself. Commercial Services does not include services provided to Company's
     Affiliates for their own internal use. Examples of Commercial Services
     include (but are not limited to):

     .   Services provided as part of an Internet access service for Third
         Parties, such as providing online services or Internet access for
         consumers or businesses;

     .   Hosting communications services for Third parties, such as virtual
         private network, voice over IP, video conferences, etc.;

     .   Hosting an E-Commerce, Internet, Intranet and/or Extranet web site(s)
         on behalf of a Third Party through either shared or dedicated servers;

     .   Hosting application services on behalf of a Third Party by providing
         file and print, database, messaging or E-Commerce capabilities;

     .   Hosting software applications on behalf of a Third Party which includes
         asset management, software distribution and management, network
         management and performance tuning, etc.; and

     .   Hosting Independent Software Vendor applications where Third Parties'
         applications are built on top of Microsoft technology.

     "Commercial Use Products" shall mean the Microsoft software products which
     Microsoft makes available for Commercial Services to Commercial Service
     Providers and which may be reproduced pursuant to this Agreement. The
     Direct Commercial Price List will contain the entire list of available
     Commercial Use Products. Microsoft may change the list of available
     Commercial Use Products at any time, and from time to time, to add or
     remove products.

     "Commercial Use License Agreement" or "CULA" shall mean the document which
     contains the specific terms and conditions pursuant to which use of a
     particular Commercial Use Product is subject. This document will be
     provided to

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     Company by Microsoft or made available to Company by publication on the
     World Wide Web at a site identified by Microsoft to Company or made
     available to Company by some other means prior to the placement of any
     orders.

     "Effective Date" shall mean the date his Agreement is signed by Microsoft.

     "License" shall mean a right granted by Microsoft to use or access a copy
     of a Commercial Use Product (e.g., a Commercial Service Server License)
     subject to this Agreement, the CULA(s) for such Commercial Use Product and
     the Product List.

     "Product List" shall mean the Direct Commercial Service Licensing Product
     list, or any subsequent version thereof, which is made available to the
     Company by or on behalf of Microsoft from time to time and identifies
     specific terms and conditions (in addition to those provided in the CULA(s)
     and this Agreement) for particular Commercial Use Products.

     "Third Party" shall mean an individual, company or legal entity ("person")
     other than (i) an Affiliate, (ii) persons employed by the Company (as an
     employee, contractor or in any other capacity), (iii) persons providing
     goods or services to the Company (for example, a supplier) or (iv) persons
     providing goods or services on behalf of the Company (for example a
     distributor or reseller).

2.   Ordering of Licenses.

     a.  Purchase Order and Third Party Information.  The Company shall submit
         to Microsoft an order for a License for each copy (or access right) of
         a Commercial Use Product it has made (or provided) during the
         immediately preceding calendar month. Each order shall specify the
         country of usage of each copy made (or access right provided) and shall
         provide other information relative to Licenses acquired on behalf of
         Third Parties. In addition, the order shall contain information on
         newly formed contracts between Company and Third Parties for Commercial
         Services utilizing Microsoft Commercial Use Products. This order shall
         be in the form attached as Addendum A, as such form may be modified by
         Microsoft from time to time. The order must be delivered to Microsoft,
         on a calendar monthly basis, no later than the 15/th/ day of the month,
         whether or not any copies were made or access rights provided in the
         preceding month. A Company's failure to submit an order within the
         required time frame shall be grounds for termination of this Agreement,
         and use rights shall expire for any copies made by the Company pursuant
         to this Agreement for which the Company has not ordered and paid. Upon
         receipt of Company's order(s) pursuant to this Section 2.a., Microsoft
         will issue an invoice indicating the number and type of Licenses to
         Commercial Use Products acquired by the Company and reported to
         Microsoft during a specified month. Such invoice, together with
         proof/record of payment, shall constitute the confirmation for such
         Licenses. Any information provided to Microsoft pursuant to this order
         shall be used solely for revenue calculation, internal revenue
         allocation, and billing purposes and shall not be used to directly
         target or otherwise contact Third Party customers of Company without
         Company's prior approval.

     b.  Pricing.  The fees for Licenses shall be set by Microsoft from time to
         time and shall be set forth on a Direct Commercial Price List which
         shall be issued by Microsoft on a monthly basis. Microsoft shall
         determine the method of delivery of such Direct Commercial Price List
         to Company. Notwithstanding changes to the Direct Commercial Price
         List, if Company has contracted with a Third Party customer to provide
         Commercial Services and has acquired Licenses for Commercial Use
         Products for the benefit of such Third Party customer, Microsoft shall
         not increase the fees for the Licenses acquired for the benefit of such
         Third Party customer during (i) the period of the existing contract
         between Company and such Third Party customer or (ii) twenty-four (24)
         months, whichever is shorter.

     c.  Payment Terms.  All amounts are due and owing net thirty (30) days
         after date of invoice from Microsoft. All payments not received by
         Microsoft from Company within the required time frame may be assessed a
         finance charge of two percent (2%) of the invoice amount per month or
         the legal maximum, whichever is less. Payment by the Company to
         Microsoft is not contingent on payment by a Third Party customer to the
         Company. All payments to Microsoft by Company shall be in the form of
         bank wire transfer or electronic funds transfer through an Automated
         Clearing House ("ACH") with electronic remittance detail attached.

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     Payment shall be remitted to:

       Wire Transfers*:
       ----------------
       Microsoft Services #844510
       Attn: Special Agreement Payments
       Account #3750825354
       ABA #11100001-2
       Nations Bank of Texas NA
       Dallas, TX

       * Remittance detail must be sent by:  Fax: (425) 936-7329, Attention:
                                             Special Agreement Payments
                                             Email: spagpay@microsoft.com

     d. Fulfillment. Company may obtain the media for Commercial Use Products
        from Microsoft World Wide Fulfillment ("WWF") or from any reseller of
        full package product. All orders through WWF will require prepayment; no
        credit terms will be extended. Contact information for WWF will be
        provided at the time this Agreement is executed by Microsoft or as
        determined by Microsoft from time to time.

3.  License Grants.

    a.  License to Make and Use Copies.  Subject to its obligation to order and
        pay for the appropriate number of Licenses is a timely fashion as set
        forth in Section 2.a. above, at any time during the term hereof, the
        Company may make and use copies of, and provide access to, the
        Commercial Use Products. Any such copy may be made only from legally
        acquired media as outlined in Section 2.d. above. All copies of
        Commercial Use Products made pursuant to this Section must be true and
        complete copies, and must include all copyright and trademark notices.

    b.  Use Terms.  Each copy made, or access right provided, pursuant to the
        right granted in Section 3.a. above may be used only to provide
        Commercial Services to Third Parties subject to and strictly in
        accordance with the license grants, terms, conditions, limitations and
        restrictions contained in this Agreement and the provisions of the then
        most recently released version of the applicable CULA and Product List.
        Microsoft may amend any CULA and/or the Product List at any time, and
        from time to time; provided, however, that no such change will ever
        retroactively alter the terms under which Company may use a copy of a
        Commercial Use Product previously licensed to Company. If the
        requirements of the preceding sentence have been complied with, the
        revised CULA(s) and/or Product List shall take the place of the existing
        version(s) as of the effective date identified in the notice, and each
        copy of a Commercial Use Product made on or after that date shall be
        subject to the terms thereof, as amended. By signing this Agreement,
        Company acknowledges that it and its Affiliates have access to the World
        Wide Web.

     c. Printed Materials.  Company may not copy any Microsoft guides, manuals
        or other printed materials describing or explaining any of the
        Commercial Use Products. The Company may acquire copies of any such
        guides, manuals or other printed materials from WWF or from a Microsoft
        approved fulfillment source in quantities that do not exceed, with
        respect to a Commercial Use Product, the number of Licenses of such
        Commercial Use Product the Company has acquired.

 4.  Evaluation and Testing License. Microsoft hereby grants to Company a
     License for up to sixty (60) days after the Effective Date to evaluate and
     test the Commercial Use Products on the terms and conditions set forth
     below and for no other purpose. Copies of Commercial Use Products for this
     purpose shall be obtained as set forth above in Section 2.d. No License fee
     shall be due and payable for such evaluation and testing License.

     a.  License Grant.  Company may reproduce, install and use an unlimited
         number of copies of the Commercial Use Products within its own
         facilities solely to evaluate the Commercial Use Products, subject to
         the rights and limitations of Section 4.b. below. The Commercial Use
         Products may be connected at any point in time to an unlimited number
         of workstations or computers operating on one or more internal Company
         networks.

     b.  Other Rights and Limitations.  Company may not reverse engineer,
         decompile, or disassemble the Commercial Use Products, except and only
         to the extent that such activity is expressly permitted by applicable
         law notwithstanding this limitation. Company may not otherwise rent,
         lease, or transfer the Commercial Use Products. Microsoft reserves all
         rights not expressly granted herein.

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     c.  NO WARRANTIES.  FOR PURPOSES OF THE EVALUATION AND TESTING LICENSE,
         THE COMMERCIAL USE PRODUCTS AND ANY RELATED DOCUMENTATION ARE PROVIDED
         "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED,
         INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF
         MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR INFRINGEMENT. THE
         ENTIRE RISK ARISING OUT OF USE OR PERFORMANCE OF THE COMMERCIAL USE
         PRODUCTS REMAINS WITH COMPANY.

     d.  NO LIABILITY FOR DAMAGES.  IN NO EVENT SHALL MICROSOFT OR ITS SUPPLIERS
         BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION,
         DAMAGES FOR LOSS OF BUSINESS PROFIT, BUSINESS INTERRUPTION, LOSS OF
         BUSINESS INFORMATION, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE
         USE OF OR INABILITY TO USE THE COMMERCIAL USE PRODUCTS, EVEN IF
         MICROSOFT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

5.   Facilitating Compliance.

     a.  Notice to Users.  The Company shall use reasonable efforts to make its
         employees, agents and other individuals using the Commercial Use
         Products under this Agreement aware that the Commercial Use Products
         (i) are licensed by Microsoft, (ii) may only be used subject to the
         terms and conditions contained in this Agreement and the applicable
         CULA(s) and Product List, and (iii) may not be copied, transferred or
         otherwise used in violation of such terms and conditions.

     b.  Audit.  During the term of this Agreement and for two (2) years
         thereafter. Company agrees to keep all usual and proper records
         relating to its reproduction and use of the Commercial Use Products.
         Notwithstanding the provisions of any particular CULA(s) and the
         Product List, in order to verify Company's compliance with the terms of
         this Agreement, during the term of this Agreement and for two (2) years
         thereafter, Microsoft may cause (i) an audit to be made of Company's
         books and records and/or (ii) an inspection to be made of Company's
         facilities and procedure. Any audit and/or inspection shall be
         conducted during regular business hours at Company's facilities, with
         at least three (3) days' notice, and in such a manner as not to
         interfere unreasonably with the operations of the Company. Any audit
         shall be conducted by an independent certified public accountant
         selected by Microsoft (other than on a contingent fee basis). Company
         agrees to provide Microsoft's designated audit or inspection team
         access to the relevant Company records and facilities. In any event,
         the Company shall promptly acquire sufficient Licenses to permit all
         usage disclosed by any such audit. In addition, if any such audit
         discloses material unlicensed use of Commercial Use Products, Company
         shall pay to Microsoft an amount equal to: (i) the reasonable expenses
         incurred in conducting such audit; plus (ii) an additional License fee
         of twenty percent (20%) of the estimated retail price established by
         Microsoft of the Licenses required to be acquired pursuant to the
         preceding sentence. For purposes of this section, "material unlicensed
         use of Commercial Use Products" shall exist if, upon audit, it is
         determined that, with respect to any Commercial Use Product the Company
         has Licenses for fewer than ninety-five percent (95%) of the copies
         disclosed by the audit. Microsoft shall use the information obtained or
         observed in the audit solely for the purposes of (x) determining
         whether the Company has sufficient Licenses for the Commercial Use
         Products it is using and has otherwise complied with the terms of this
         Agreement, (y) enforcing its rights under this Agreement and any
         applicable laws, and (z) determining if customer has accurately
         reported Third Party contract information to Microsoft. Microsoft will
         hold all such information in confidence.

6.   Support.  This Agreement does not include technical or integration support
     by Microsoft to Company or Company's Third Party customers. Company is
     strongly encouraged to sign a Microsoft Consulting Services Agreement to
     address the technical requirements needed to provide Commercial Services
     using Microsoft technology. Company agrees to provide commercially
     reasonable telephone support to Third Party customers and, in connection
     therewith, is required to obtain technical support by means of a separate
     agreement with Microsoft, a Microsoft Affiliate, a Microsoft Authorized
     Support Center, or a Microsoft Solution Provider. Nothing in this provision
     shall be deemed to obligate Microsoft or a Microsoft Affiliate to provide
     such technical support. Company must indicate its intentions with regard to
     technical support on the Company Information section provided beneath the
     parties' respective signatures below.

7.   Term; Termination.

     a.  Term. Company may obtain Licenses for Commercial Use Products under the
         terms of this Agreement following the Effective Date through June 30,
         2001 (the "Term") unless this Agreement is otherwise terminated as
         provided below. Notwithstanding the Term, if this Agreement has not
         been terminated by Microsoft as a result of Company's breach and if
         Company has contracted with a Third Party customer to provide
         Commercial Services, Microsoft shall

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         extend to Company the right to continue offering the Licenses required
         to support such Third Party customer for the existing contract period
         between Company and its Third Party customer or twenty-four (24)
         months, whichever is shorter.

     b.  Termination.  Either party may terminate this Agreement for cause, as
         a result of a breach by the other party of any of the terms and
         conditions of this Agreement, upon thirty (30) days' prior written
         notice advising the breaching party of the nature of the breach,
         provided that such breach is not thereafter cured within such thirty
         (30) day period. Notwithstanding the foregoing, a breach by Company of
         Section 3.b., 8 or 9.c. of this Agreement or a breach in a material
         respect of any provision of the CULA(s) and/or Product List shall
         constitute grounds for immediate termination of this Agreement, upon
         written notice and without an opportunity to cure.

     c.  Obligations on Termination or Expiration.  Except as provided in
         Section 7.a., termination or expiration of this Agreement shall
         automatically terminate the rights of Company under it, including the
         right to make and use additional copies of Commercial Use Products
         pursuant to the terms of this Agreement. Upon termination or expiration
         of this Agreement, Company shall immediately submit an order for any
         Licenses based on actual usage to the date of such termination or
         expiration which have not been previously ordered and which by the
         terms of the CULA(s) and/or Product List are required to be ordered
         after the month of actual usage, such as Commercial Service Access
         Licenses. Licenses ordered by Company and for which Company has paid
         prior to the termination or expiration of this Agreement shall
         continue, and expire if appropriate, according to their terms
         notwithstanding the termination or expiration of this Agreement.
         Notwithstanding the foregoing, upon termination of this Agreement as
         a result of the Company's breach (and not as a result of any other
         termination or expiration), Company shall deliver to Microsoft, or at
         Microsoft's direction, destroy (and have all Third Party customers
         destroy, if applicable), all units of Commercial Use Products for which
         Licenses were acquired pursuant to this Agreement. There shall be no
         refund of amounts paid for Commercial Use Products which have been so
         returned or destroyed.

8.   Prohibition on Assignment.  Except as provided in Section 9.c., this
     Agreement, and any rights or obligations hereunder, shall not be assigned,
     sublicensed or otherwise transferred by Company, whether by contract,
     merger, operation of law, or otherwise, without the prior written approval
     of Microsoft. Microsoft may transfer its respective rights and obligations
     hereunder to any Affiliate without the prior written approval of Company;
     provided that Microsoft shall remain liable, in accordance with this
     Agreement, for all Licenses it has provided or was obligated to have
     provided prior to the date of transfer. Any prohibited assignment is null
     and void.

9.   Miscellaneous.

     a.  Entire Agreement.  This Agreement, including any Addenda attached
         hereto and the CULA(s), the Product List and the Direct Commercial
         Price List in effect from time to time and Licenses obtained hereunder,
         once accepted by Microsoft as evidenced by Microsoft's signature and
         the issuance of a Direct Commercial License Agreement Number,
         constitutes the entire agreement between Microsoft and the Company
         concerning the subject matter hereof and merges all prior and
         contemporaneous communications with respect to such subject matter. The
         terms and conditions of these documents shall control over any
         provisions in any purchase order. To the extent that there is any
         direct inconsistency between the terms contained in this Agreement and
         the CULA(s) and/or Product List, the terms of this Agreement shall
         control. Similarly, to the extent that there is any direct
         inconsistency between the terms contained in the Product List and the
         CULA, the terms of the Product List shall control. For the avoidance of
         doubt, in the event that a subject or a particular use is addressed in
         a provision in the CULA or the Product List and not in the Agreement,
         such provision in the CULA or Product List, as applicable, shall
         control. Except for the Direct Commercial Price List, CULA(s) and
         Product List, any representations, promises or conditions in connection
         with this Agreement not in writing signed by all affected parties shall
         not be binding. This Agreement, other than the Direct Commercial Price
         List, CULA(s) and Product List, may only be changed by a written
         instrument signed by both parties. The CULA(s) and Product List may be
         amended by Microsoft as provided in Section 3.b. above and the Direct
         Commercial Price List may be amended by Microsoft as provided in
         Section 2.b. above.

     b.  Notices.  All notices, authorizations and requests in connection with
         this Agreement shall be deemed given on the day they are (i) deposited
         in the mail, postage prepaid, certified or registered, return receipt
         requested; or (ii) sent by air express courier (e.g., DHL, Federal
         Express, Airborne), charges prepaid, confirmation requested; and
         addressed as provided beneath the parties' respective signatures below.

     c.  Sublicense, Transfer or Assignment of Licenses.

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       i.   Applicability. The rights set forth in this Section 9.c. apply only
    with respect to Licenses which are perpetual; that is, acquired by means of
    a one-time License fee as opposed to a monthly or other periodic License
    fee.

       ii.  To Affiliates. Subject to the requirements identified in Section
    9.c.v. below, Company may sublicense, transfer or assign Licenses acquired
    under this Agreement to an Affiliate, but not to any person or entity other
    than an Affiliate. The Company shall be responsible for all acts and
    omissions of the Affiliates to which it sublicenses, transfers or assigns
    Licenses. The Company shall require any Affiliate to whom Company has
    sublicensed, transferred or assigned Licenses to notify the local Microsoft
    subsidiary in the country where such Affiliate will be using the Commercial
    Use Products that such sublicense, transfer or assignment has occurred, or
    begun to occur.

       iii. Pursuant to A Merger, Consolidation or Divestiture. Subject to the
    requirements identified in Section 9.c.v. below, the Company (with respect
    to its validly-acquired Licenses) or any Affiliate to which the Company has
    sublicensed, transferred or assigned validly-acquired Licenses pursuant to
    the preceding paragraph, may transfer such Licenses to any Third Party
    pursuant to a merger, consolidation or other corporate/organizational
    divestiture or acquisition, without the written consent of Microsoft.

       iv.  With Consent. Except as provided in Sections 9.c.ii. and iii. above,
    Company may not sublicense, transfer or assign any Licenses without the
    prior written consent of Microsoft, and any such sublicense, transfer or
    assignment shall be null and void.

       v.   Limitations and Requirements. Company may not sublicense, transfer
    or assign a License to any party unless (x) it transfers all of the licensed
    Commercial Use Product (including all component parts, the media and printed
    materials, any upgrades, the invoice from Microsoft evidencing the rights
    being transferred, the proof/record of payment and, if applicable, the
    Certificate of Authenticity); (y) the recipient agrees in writing to the
    terms of the applicable CULA(s) and Product List and of Sections 5 and 9 of
    this Agreement (in which event such recipient shall be bound by all
    limitations and restrictions to the same extent as if it was the "Company");
    and (z) the recipient certifies that it will use such Commercial Use
    Products for Commercial Services and not for internal use. If the Company
    sublicenses, transfers or assigns its rights in one or more Licenses
    identified on any invoice to one or more of its Affiliates, then it shall
    provide a copy of such invoice and proof/record of payment, to each such
    Affiliate, identifying the number and type of Licenses which have been
    sublicensed, transferred or assigned. If the Commercial Use Product is an
    upgrade, any sublicense, transfer or assignment must include all prior
    versions of the Commercial Use Product. A Company or Affiliate may not
    sublicense, transfer or assign Licenses on a short-term basis.

d.  Taxes.

       i.   The amounts to be paid by Company to Microsoft herein do not include
    any foreign, U.S. federal, state, local, municipal or other governmental
    taxes, duties, levies, fees, excises or tariffs, arising as a result of or
    in connection with the transactions contemplated under this Agreement
    including, without limitation, any state or local sales or use taxes or any
    value added tax or business transfer tax now or hereafter imposed on the
    provision of goods and services to Company by Microsoft under this
    Agreement, regardless of whether the same are separately stated by
    Microsoft. All such taxes (and any penalties, interest, or other additions
    to any such taxes), with the exception of taxes imposed on Microsoft's net
    income or with respect to Microsoft's property ownership, shall be the
    financial responsibility of Company. Company agrees to indemnify, defend and
    hold Microsoft harmless from any such taxes or claims, causes of action,
    costs (including, without limitation, reasonable attorneys' fees) and any
    other liabilities of any nature whatsoever related to such taxes.

       ii.  Company will pay all applicable value added, sales and use taxes and
    other taxes levied on it by a duly constituted and authorized taxing
    authority on the software or other products provided under this Agreement or
    any transaction related thereto in each country in which the services and/or
    property are being provided or in which the transactions contemplated
    hereunder are otherwise subject to tax, regardless of the method of
    delivery. Any taxes that (i) are owed by Company as a result of entering
    into this Agreement and the payment of the fees hereunder, (ii) are required
    or permitted to be collected from Company by Microsoft under applicable law,
    and (iii) are based upon the amounts payable under this Agreement (such
    taxes described in (i), (ii), and (iii) above the "Collected Taxes'), shall
    be remitted by Company to Microsoft, whereupon, upon request, Microsoft
    shall provide to Company tax receipts or other evidence indicating that such
    Collected Taxes have been collected by Microsoft and remitted to the

                                                                 Page 6 of 10
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    appropriate taxing authority. Company may provide to Microsoft an exemption
    certificate acceptable to Microsoft and to the relevant taxing authority
    (including without limitation a resale certificate) in which case, after the
    date upon which such certificate is received in proper form, Microsoft shall
    not collect the taxes covered by such certificate.

       iii. Notwithstanding any provision herein to the contrary, Customer
    agrees that each payment to be made to Microsoft hereunder shall be free of
    all withholding taxes imposed by any jurisdiction, and if any such
    withholding is required, Customer shall pay an additional amount such that
    after deduction of all amounts required to be withheld, the net amount of
    the payment will equal, on an after tax basis, the amount of the payment
    that would be due absent such withholding.

       iv.  This tax section shall govern the treatment of all taxes arising as
    a result of, or in connection with, this Agreement notwithstanding any other
    section of this Agreement.

e.  Governing Law. This Agreement shall be construed and controlled by the laws
    of the State of Washington.

f.  Survival. Provisions of Sections 2c., 3.b., 4.b., c. and d., 5., 7.a. and c.
    and 9 of this Agreement, the applicable CULA(s) and Product List for any
    fully-paid up Licenses, and warranty, limitation on liability and
    indemnification provisions in the CULA(s) and Product List for Licenses
    acquired pursuant to this Agreement, shall survive the termination or
    expiration of this Agreement.

g.  Attorneys Fees. If either party employs attorneys to enforce any rights
    arising out of or relating to this Agreement, the prevailing party shall be
    entitled to recover its reasonable attorneys' fees, costs and other
    expenses.

h.  Confidentiality. The terms and conditions of this Agreement are
    confidential. Neither party shall disclose such terms and conditions, nor
    the substance of any discussions that led to them, to any Third Party other
    than an Affiliate or agent, or financial or legal advisors who have a need
    to know such information and who have been instructed that all such
    information is to be handled in strict confidence.

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The undersigned Company represents and warrants that it will be providing
Commercial Services as defined above and therefore qualifies as a Commercial
Service Provider, and agrees to the terms and conditions of this Agreement.

This Agreement does not constitute an offer by Microsoft and is not legally
binding until executed by each party. All fields must be completed by Company in
order for Microsoft to accept and execute this Agreement.

--------------------------------------------------------------------------------
 Name of Company:                                  Name of Microsoft:

 ebaseOne Corporation                              Microsoft Corporation
---------------------------------        ---------------------------------------
                                                        /s/ [ILLEGIBLE] for

By: /s/ Charles W. Skamser                         By:  /s/ Richard Kemis
   -----------------------                             ---------------------
     (signature)                                        (signature)

Name:  Charles W. Skamser                          Name: Richard Kemis
     ---------------------                              --------------------
     (printed)                                          (printed)

Title: President and CEO                          Title:  Group Manager
      --------------------                               -------------------
      (printed)                                           (printed)

Date:  10/28/99                                    Date:  Nov 4, 1999
      --------------------                              ---------------------

<TABLE>
<S>                                                  <C>                                  <C>
This Agreement and attached documents                Microsoft Corporation                Telephone Number (area code-phone number):
should be sent to the following address for          One Microsoft Way                    (425) 882-8080
processing and approval:                             Redmond, WA 98052-6399               Facsimile Number (area code-phone number):
                                                     Attention:                           (425) 936-7329
                                                     Special Agreements, Dept. 551
</TABLE>

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As provided in Section 9.b above, notices required or permitted under this
Agreement should be addressed to the contact and locations outlined below. If
the information below changes during the term of the Direct Commercial Service
License Agreement, each party will notify the other party in writing on company
letterhead:

Company Information                          Microsoft Information
-------------------------------------------------------------------------------
Commercial Service Provider Name           Microsoft Corporation
  EBASE ONE CORP.
-------------------------------------------------------------------------------
Street Address and/or post office box      Street Address and/or post office box
  6060 RICHMOND AVENUE                     One Microsoft Way
--------------------------------------------------------------------------------
City and State/Province                    City and State/Province
  HOUSTON TX                               REDMOND, WA
--------------------------------------------------------------------------------
Country and Postal Code                    Postal Code
  USA 77057                                98052-6399
-------------------------------------------------------------------------------
Contact Name and title                     Attention
  AMANDA HADEN                             Special Agreements, Dept. 551
--------------------------------------------------------------------------------
Phone Number                               Phone Number
  7l3-975-8700                             (425) 882-880
--------------------------------------------------------------------------------
Fax Number                                 Fax Number
  713-781-5535                             (425) 936-7329
--------------------------------------------------------------------------------
E-Mail Address
 ahansen@ebaseone.com
--------------------------------------------------------------------------------
                                           ALL NOTICES should have Copy To:
                                           Microsoft Corporation
                                           Law and Corporate Affairs
                                           One Microsoft Way
                                           Redmond, Washington USA 98052

                                           Attention: U.S. Legal
--------------------------------------------------------------------------------
                                           And to:
--------------------------------------------------------------------------------
                                           Microsoft Account Manager Name
                                           SEAN MAPLE THORNE
--------------------------------------------------------------------------------
                                           Office Location
                                           22/5052
--------------------------------------------------------------------------------
                                           E-mail Address (if applicable)
                                           Seanmap@Microsoft.com
--------------------------------------------------------------------------------

Company Information regarding Technical Support (check one or more boxes):
-----------------------------------------------------------------
 [_]  Company intends to sign a Microsoft Consulting Services
      Agreement with Microsoft
-----------------------------------------------------------------
 [x]  Company intends to sign a Premier Support Agreement with
      Microsoft, or equivalent offering from Microsoft
-----------------------------------------------------------------
 [_]  Company intends to sign a service/support agreement with
      a Microsoft Solution Provider or Authorized Support Center
-----------------------------------------------------------------

                                                             Page 9 of 10
<PAGE>

                        ADDENDUM A - SAMPLE ORDER FORM

Direct Commercial Service License Order
================================================================================
Company Name:                           _____________________________

Agreement Number:                       _____________________________

Report for the Month Ending:            _____________________________

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<CAPTION>
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       Microsoft                                                                               Third Party   Agreement    Agreement
Line  Part Number   Product     Usage Country  Quantity   Unit Price  Extended    Third Party   Agreement    Start Date   End Date
                   Description                                         Price     Name/Address  Number w/Co.
<S>   <C>          <C>          <C>            <C>        <C>         <C>        <C>           <C>          <C>          <C>
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</TABLE>

The undersigned hereby certifies that to the best of his/her knowledge that this
Direct Commercial Service License Order for the Direct Commercial Service
License Agreement between Microsoft and Company is true and accurate.

______________________ Signature             This report should be sent to one
                                             of the following:
______________________ Printed Name          Address:
                                              Microsoft Corporation
______________________ Title                  Attention: Special Agreement
                                               Reporting - Dept. 551

______________________ Date                   One Microsoft Way

______________________ Telephone Number       Redmond, WA 98052-6399

______________________ Email address          Fax #: (425) 936-7329

                                              E-mail: spagrep@microsoft.com
                                                      ---------------------

                                                       Page 10 of 10<PAGE>
                                                                   EXHIBIT 10.14

                            [LOGO OF CISCO SYSTEMS]

June 28, 1999

Charles W. Skamser
Chief Executive Officer
ebaseOne
6060 Richmond Ave.
Houston, TX 77057

RE:  MEMORANDUM OF UNDERSTANDING (MOU)

Dear Mr. Frazier:

This MOU is the agreement between Cisco Systems, Inc. ("Cisco") and ebaseOne
("ebaseOne") regarding joint marketing and product/service initiatives for the
hosted applications marketplace (the "Program"). The Program is intended to
deliver hosted application solutions that use ebaseOne's applications and
Cisco's networking products with the goal of increasing sales to medium
businesses via third party solution partners.

Program Plan. Attachment 1 is a Program Plan identifying each of our obligations
------------
and actions to implement the Program.

MOU Terms and Conditions. At Attachment 2 are the terms and conditions that
------------------------
govern this MOU.

Confidential information. This MOU is confidential and neither Cisco nor
------------------------
ebaseOne may disclose to any third party the terms of this MOU or any other
information related to this MOU, without the prior written consent of the other
party. Any other disclosures of confidential information shall be subject to
mutually agreeable non-disclosure agreement.

Publicity. Neither Cisco nor ebaseOne shall undertake any advertising,
---------
promotional disclosures, press releases or other public announcements, regarding
or related to this MOU, without prior written approval of the other party.

Term. The MOU commences on the date of the last signature to this document and
----
will continue in effect for one (1) year, unless otherwise terminated under the
MOU Terms and Conditions.

                                       1
<PAGE>

If you agree with the provisions of this MOU, including the attached Program
Plan and MOU Terms and Conditions, please confirm by signing this letter. Please
return one signed letter to Richard Steranka at the following address:

                                   Richard Steranka
                                   Cisco Systems, Inc.
                                   170 West Tasman Drive
                                   Mail Stop: SJ/4/3
                                   San Jose, CA 95134

We believe this is a significant opportunity for both our companies and we look
forward to working together with you on the Program.

Sincerely,

Cisco Systems, Inc.

By: /s/ Richard Steranka
   -------------------------------------
Name: Richard Steranka
     -----------------------------------
Title: Sr. Director of Marketing, SMB
      ----------------------------------
Date:___________________________________

Accepted and Agreed
-------------------

By: /s/ Charles W. Skamser
   ---------------------------------
Name: Charles W. Skamser
      ------------------------------
Title: President and CEO
       -----------------------------
Date: 11-5-99
      ------------------------------

                                       2
<PAGE>

                          EbaseOne-Cisco Program Plan

                               Program Overview
                               ----------------

The main objective of the Program is to position ebaseOne and Cisco as complete
solution providers for hosted enterprise-class applications. The foundation of
this program is the engagement of ebaseOne's and Cisco's sales and resale
channels. This Program will initially target small and medium businesses with
20-500 employees. The Program will be deployed in the US and Canada. Additional
market segments will be considered as the program evolves.

The Program will include connecting ebaseOne with Cisco Powered Network (CPN)
Service Providers to provide a complete solution to the end user customers.
Marketing initiatives may include press releases, joint customer support, joint
customer case studies, seminars, exhibitions, conferences, web banners, and
other marketing collateral, which may be used by our mutual partners. Product
initiatives may include participation in Cisco's Internet Application Lab for
performance testing, co-sponsored interoperability demonstrations, and other
tools and guides that optimize the Cisco network infrastructure for ebaseOne's
applications.

                      Program Tasks (Q3 CY99, July-Sept)
                      ---------------------------------

1. Create joint marketing and product initiative plans
2. Develop, test and validate joint solutions
3. Complete joint marketing strategy and execution plans that may include:
     A joint press release
     A customer testimonial
     A Hosted Applications white paper
     Seminars/Events
4. Identify and broker meetings between Cisco, ebaseOne, and CPN service
   providers
5. Establish Web links between Cisco and ebaseOne

                                       3
<PAGE>

ebaseOne-Cisco Program MOU Terms and Conditions
-----------------------------------------------

Rights and Obligations. Except for the Confidentiality, Publicity and
----------------------
Consequential Damages Waiver provisions, the provisions of this MOU will not
create any legal rights or obligations between ebaseOne and Cisco. Neither party
will have any liability to the other for discontinuing work on the program.

Costs. Each party will bear its own expenses in connection with the Program and
-----
any future activities. Any actions in reliance of this MOU are at that party's
sole cost and expense. No costs will be paid by either party unless specifically
agreed to in a written agreement specifically identifying and amending this MOU.

Assignment. Neither this MOU, nor any rights or obligations in this MOU, shall
----------
be assigned or otherwise transferred by either party without the written consent
of the other party. If any assignment is made, by operation of law or otherwise,
this agreement shall terminate.

Independent Contractors. The parties to this MOU are independent contractors.
-----------------------
Neither party is an agent, representative, or partner of the other party.
Neither party shall have any right, power, or authority to enter into any
agreement for, or on behalf of, or incur any obligation or liability of, or to
otherwise bind, the other party.

Force Majeure. Neither party shall be liable to the other for violation of this
-------------
MOU if that party is prevented from performing any of that party's obligations
under this MOU by circumstances that are not within the party's reasonable
control.

Governing Law. This Agreement and any action related thereto shall be governed,
-------------
controlled, interpreted and defined by and under the laws of the State of
California and the United States, without regard to the conflicts of laws
provisions thereof.

Amendment. No modification of this MOU shall be valid unless set forth in
---------
writing and signed by both parties.

Termination and Survival
------------------------
Either party may terminate this MOU at any time by providing thirty (30) days
written notice to the other party. In the event of termination of this MOU
neither party shall have any obligation to continue performance of this MOU,
except for the Publicity, Confidentiality and Consequential Damages Waiver
provisions. The Publicity, Confidentiality and Consequential Damages Waiver
provisions will survive expiration or termination of this MOU.

Consequential Damages Waiver. EXCEPT FOR A MATERIAL BREACH OF A PARTY'S
----------------------------
CONFIDENTIALITY OBLIGATIONS AND NOTWITHSTANDING ANYTHING ELSE TO THE CONTRARY IN
THIS MOU, NEITHER PARTY SHALL BE LIABLE TO THE FOR ANY DIRECT, INCIDENTAL,
INDIRECT, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND.

Entire Agreement. This MOU sets forth the entire agreement and supersedes any
----------------
and all prior or agreements and representations of the parties with respect to
the MOU.

                                       4

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