Document:

EX-10.5

 Exhibit 10.5 
 Name of Grantee:              (“Grantee”) 
 WEST CORPORATION 
 Form of Performance-Based Restricted Stock Award Agreement

 This Performance-Based Restricted Stock Award Agreement (“Agreement”) is made as of the Grant Date (as defined below)
between Grantee and West Corporation, a Delaware corporation (the “Company”). 
 The undersigned Grantee (i) acknowledges
receipt of an award (the “Award”) of performance-based restricted stock from the Company under the Company’s Amended and Restated 2013 Long-Term Incentive Plan (the “Plan”), subject to the terms set forth below
and in the Plan, a copy of which Plan, as in effect on the date hereof, is attached hereto as Exhibit A; and (ii) agrees with the Company as follows: 
 1. Effective Date. This Agreement shall take effect as of             , which is the date of grant of the Award (the “Grant
Date”). 
 2. Shares Subject to Award. The Award consists of a total of
            shares (the “Shares”) of Common Stock, par value $0.001 per share, of the Company (“Stock”). The Grantee’s rights to the Shares are
subject to the restrictions described in this Agreement and the Plan (which is incorporated herein by reference with the same effect as if set forth herein in full) in addition to such other restrictions, if any, as may be imposed by law.

 3. Award Subject to Acceptance of Agreement. The Award shall be null and void unless the Grantee (a) accepts this
Agreement by executing it in the space provided below and returns such original execution copy to the Company and (b) if requested by the Company, executes and returns one or more irrevocable stock powers to facilitate the transfer to the
Company (or its assignee or nominee) of all or a portion of the Shares subject to the Award if any Shares are forfeited pursuant to Sections 4 or 5 or if required under applicable laws or regulations. As soon as practicable after the
Grantee has executed such documents and returned them to the Company, the Company shall cause to be issued in the Grantee’s name the total number of Shares subject to the Award. The Grantee hereby (i) appoints the Company as the
attorney-in-fact of the Grantee to take such actions as may be necessary or appropriate to effectuate a transfer of the record ownership of any such Shares that are unvested and forfeited hereunder, and (ii) agrees to sign such other powers and
take such other actions as the Company may reasonably request to accomplish the transfer or forfeiture of any unvested Shares that are forfeited hereunder. 
 4. Performance-Based Vesting Conditions. 
 A. General. Subject to
(i) the Participant’s continuous Employment (as defined herein) through the end of the applicable Performance Period and (ii) the certification by the Committee of the Company’s performance, and except as otherwise provided in
Section 5, the Grantee shall become vested in the percentage of the Shares determined in 

  
 -1-

 
accordance with the schedule set forth below, based on the Company’s TSR (as defined below) performance as compared to the TSR performance of the Russell 2000 Comparator Group (as defined
below) over the applicable Performance Period, as follows: 
 (I) up to one-third of the Shares subject to this
Award may vest based on the Company’s TSR performance from Grant Date through
                                         (the
“2-Year Performance Period”); 
 (II) to the extent such Shares remain unvested after the
completion of the 2-Year Performance Period, the remaining unvested Shares subject to this Award may vest based on the Company’s TSR performance from the Grant Date through
                                         (the
“3-Year Performance Period”); 
 (III) to the extent such Shares remain unvested after the
completion of the 3-Year Performance Period, the remaining unvested Shares subject to this Award may vest based on the Company’s TSR performance from the Grant Date through
                                         (the
“4-Year Performance Period”); and 
 (IV) pursuant to and subject to the terms of
Section 5, in the event of certain termination of Employment events, based on the Company’s TSR performance from the Grant Date through the date of the applicable termination of Employment event (the “Termination Performance
Period” and, together with the 2-Year Performance Period, the 3-Year Performance Period and the 4-Year Performance Period, the “Performance Periods”). 

 

					
	 Performance
 Level*
	  	 Company TSR
 Percentile Rank vs.
 Russell 2000

Comparator Group**
	  	 Aggregate Percentage of

Shares Vested***

	 At or below Threshold
	  	 At or below the 30th

percentile
	  	0%
	 Target
	  	52.5 percentile	  	50%
	 Maximum
	  	75th percentile and above	  	100%

  

	*	Between performance levels, the vesting percentage shall be determined using straight-line interpolation, with the vested Shares rounded down to the nearest whole
Share. 

	**	 If the Company’s TSR for the 2-Year Performance Period is negative but exceeds the 30th percentile of the Russell 2000 Comparator Group, then the number of Shares eligible for vesting shall be capped at
25,000. If the Company’s TSR for the 3-Year Performance Period or 4-Year Performance Period is negative but exceeds the 30th percentile of the Russell 2000 Comparator Group, then the number of Shares eligible for vesting in either Performance
Period shall be capped at [50% of number of Shares awarded]. 

  
 -2-

	***	Vesting of the Shares shall be determined on an aggregate basis, with Shares vesting in completed Performance Periods included in the calculation of vested Shares for
the current Performance Period. 

 B. Effect of a Change in Control. In the event of a Change in Control (as
defined in the Plan) prior to the end of the 4-Year Performance Period, to the extent any Shares are unvested, the Shares shall vest 100% on the earliest to occur of: (i) [end of the 3-Year Performance Period ] or, in the case of a Change in
Control following the end of the 3-Year Performance Period, [end of the 4-Year Performance Period ]; (ii) the six month anniversary of the Change in Control; and (iii) a Qualifying Termination (as defined below) , provided, in the case of
(i) and (ii) above, that Grantee’s Employment remains continuous through the applicable vesting date, and, in the case of (iii) above, Grantee’s Employment remains continuous until immediately prior to the Qualifying
Termination. 
 C. Committee Certification. Promptly following the end of the applicable Performance Period, the Committee
shall determine the number of Shares which are to vest as of the end of such Performance Period in accordance with the terms of this Agreement. 
 5. Termination of Employment. 
 A. Termination by Reason of Death,
Voluntary Termination by Grantee for Good Reason, or by the Company other than for Cause. Subject to the remainder of this Agreement (including, without limitation, Section 4.B), if (i) the Grantee’s Employment ceases by
reason of death, is voluntarily terminated by the Grantee with Good Reason, or is terminated by the Company other than for Cause, in each case, on or following the one-year anniversary of the Grant Date and prior to the earlier of (y) the
expiration of the 4-Year Performance Period and (z) a Change in Control, then the Performance Period shall end as of the termination date, and the Grantee shall be entitled to prorated vesting of the Award. Such prorated vesting shall be
determined by multiplying the Shares to be vested in accordance with the schedule set forth in Section 4.A, based on the Company’s TSR performance as compared to the TSR performance of the Russell 2000 Comparator Group over the
Termination Performance Period by a fraction, the numerator of which shall equal the number of days of Grantee’s Employment with the Company during the 3-Year Performance Period and the denominator of which shall equal the number of days in the
3-Year Performance Period; provided, however, if such termination of Employment occurs following the completion of the 3-Year Performance Period but prior to the end of the 4-Year Performance Period, then Grantee shall be entitled to vesting
determined by multiplying the Shares to be vested in accordance with the schedule set forth in Section 4.A, based on the Company’s TSR performance as compared to the TSR performance of the Russell 2000 Comparator Group over the
Termination Performance Period multiplied by 100%. Any Shares subject to this Award that have not vested prior to termination of Employment and do not vest in accordance with this Section 5 or Section 4.B (subject to any
other written agreement between the Company and the Grantee with respect to vesting and termination of Stock granted under the Plan) shall be automatically and immediately forfeited upon such termination of Employment. 

  
 -3-

 B. Termination by the Company other than due to Death, Good Reason or Without Cause.
If the Grantee’s Employment ceases for any reason other than the reasons specified in Section 5.A (including, without limitation, termination of Employment for any reason prior to the one year anniversary of the Grant Date) then
(subject to any contrary provision of this Agreement (including, without limitation, Section 4.B) or any other written agreement between the Company and the Grantee with respect to vesting and termination of Stock granted under the Plan)
any and all outstanding unvested Shares acquired by the Grantee hereunder shall be automatically and immediately forfeited. 

6. Custody and Delivery of Shares. The Shares subject to the Award shall be held by the Company or by a custodian in book entry
form, with restrictions on the Shares duly noted, until such Award shall have vested, in whole or in part, pursuant to Sections 4 or 5 hereof, and as soon thereafter as practicable, subject to Section 14.C hereof, the
vested Shares shall be delivered to the Grantee as the Grantee shall direct. Alternatively, in the sole discretion of the Company, the Company shall hold a certificate or certificates representing the Shares subject to the Award until such Award
shall have vested, in whole or in part, pursuant to Sections 4 or 5 hereof, and the Company shall as soon thereafter as practicable, subject to Section 14.C hereof, deliver the certificate or certificates for the vested
Shares to the Grantee and destroy the stock power or powers relating to the vested Shares, if any, delivered by the Grantee pursuant to Section 3 hereof. If such stock power or powers also relate to unvested Shares, the Company may
require, as a condition precedent to delivery of any certificate pursuant to this Section 6, the execution and delivery to the Company of one or more stock powers relating to such unvested Shares. 

7. Restrictive Covenants. In consideration of the granting of Shares pursuant to this Agreement and the Plan, the Grantee hereby
agrees to the following terms and conditions: 
 A. In order to better protect the goodwill of the Company and to prevent the
disclosure of the Company’s trade secrets and confidential information and thereby help ensure the long-term success of the business, the Grantee, without prior written consent of the Company, will not engage in any activity or provide any
services, whether as a director, manager, supervisor, employee, adviser, consultant or otherwise, for a period of one (1) year following the date of the Grantee’s termination of Employment with the Company, in connection with the
development, advertising, promotion, or sale of any service which is the same as or similar to or competitive with any services of the Company (including both existing services as well as services known to the Grantee, as a consequence of the
Grantee’s Employment with the Company, to be in development): 
  

	 	i.	with respect to which the Grantee’s work has been directly concerned at any time during the one (1) year preceding termination of Employment with the Company;
or 

  

	 	ii.	with respect to which during that period of time the Grantee, as a consequence of the Grantee’s job performance and duties, acquired knowledge of trade secrets or
other confidential information of the Company. 

  
 -4-

 For purposes of this Section 7, it shall be conclusively presumed that Grantee
has knowledge of information that Grantee was directly exposed to through actual receipt or review of memos or documents containing such information, or through actual attendance at meetings at which such information was discussed or disclosed.

 B. The provisions of this Section 7 are not in lieu of, but are in addition to the continuing obligation of the
Grantee (which Grantee hereby acknowledges) to not use or disclose the Company’s trade secrets and confidential information known to the Grantee until any particular trade secret or confidential information becomes generally known (through no
fault of the Grantee), whereupon the restriction on use and disclosure shall cease as of that time. Information regarding services in development, in test marketing or being marketed or promoted in a discrete geographic region, which information the
Company is considering for broader use, shall not be deemed generally known until such broader use is actually commercially implemented. 
 C. By acceptance of any Shares granted under this Agreement and the terms of the Plan, the Grantee acknowledges that if Grantee does not comply with Section 7.A or 7.B, the Company will
be entitled to injunctive relief to compel such compliance. The Grantee acknowledges that the harm caused to the Company by Grantee’s breach or anticipated breach of Section 7.A or 7.B is by its nature irreparable because,
among other things, it is not readily susceptible of proof as to the monetary harm that would ensue. The Grantee consents that any interim or final equitable relief entered by a court of competent jurisdiction shall, at the request of the Company,
be entered on consent and enforced by any court having jurisdiction over the Grantee, without prejudice, to any right either party may have to appeal from the proceedings which resulted in any grant of such relief. 

D. If any of the provisions contained in this Section 7 shall for any reason, whether by application of existing law or law
which may develop after the Grantee’s acceptance of an offer of the granting of Shares, be determined by a court of competent jurisdiction to be overly broad as to scope of activity, duration, or territory, the Grantee agrees to join the
Company in requesting such court to construe such provision by limiting or reducing it so as to be enforceable to the maximum extent compatible with then applicable law. If any one or more of the terms, provisions, covenants, or restrictions of this
Section 7 shall be determined by a court of competent jurisdiction to be invalid, void or unenforceable, then the remainder of the terms, provisions, covenants and restrictions of this Section 7 shall remain in full force and
effect and shall in no way be affected, impaired or invalidated. 
 8. Representations and Warranties of the Grantee. The
Grantee represents and warrants that: 
 A. Authorization. The Grantee has full legal capacity, power, and authority to
execute and deliver this Agreement and to perform the Grantee’s obligations hereunder. This Agreement has been duly executed and delivered by Grantee and is the legal, valid, and binding obligation of Grantee enforceable against Grantee in
accordance with the terms hereof. 

  
 -5-

 B. No Conflicts. The execution, delivery, and performance by the Grantee of this
Agreement and the consummation by the Grantee of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or regulation to which the Grantee is
subject, (ii) violate any order, judgment or decree applicable to the Grantee, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to which the Grantee is a party or by
which the Grantee is bound. 
 C. Review, etc. The Grantee has thoroughly reviewed this Agreement in its entirety. The
Grantee has had an opportunity to obtain the advice of counsel (other than counsel to the Company or its Affiliates) prior to executing this Agreement, and fully understands all provisions of the Plan and this Agreement. 

D. Investment Representation. The Grantee hereby represents and covenants that (a) any Shares acquired upon the vesting of the
Award will be acquired for investment and not with a view to the distribution thereof within the meaning of the Securities Act of 1933, as amended (the “Securities Act”), unless such acquisition has been registered under the
Securities Act and any applicable state securities laws; (b) any subsequent sale of any such Shares shall be made either pursuant to an effective registration statement under the Securities Act and any applicable state securities laws, or
pursuant to an exemption from registration under the Securities Act and such state securities laws; and (c) if requested by the Company, the Grantee shall submit a written statement, in form satisfactory to the Company, to the effect that such
representation (x) is true and correct as of the date of vesting of any Shares hereunder or (y) is true and correct as of the date of any sale of any such Share, as applicable. As a further condition precedent to the delivery to the
Grantee of any Shares subject to the Award, the Grantee shall comply with all regulations and requirements of any regulatory authority having control of or supervision over the issuance or delivery of the shares and, in connection therewith, shall
execute any documents which the Company’s Board of Directors shall in its sole discretion deem necessary or advisable. 

9. Company Representations. 
 A. Authorization. The Company has full legal capacity, power, and authority to execute and deliver this Agreement and to perform the Company’s obligations hereunder. This Agreement has been
duly executed and delivered by the Company and is the legal, valid, and binding obligation of the Company enforceable against the Company in accordance with the terms hereof. 
 B. No Conflicts. The execution, delivery, and performance by the Company of this Agreement and the consummation by the Company of the transactions contemplated hereby will not, with or without the
giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or regulation to which the Company is subject, (ii) violate any order, judgment or decree applicable to the Company, or (iii) conflict with, or
result in a breach of default under, any term or condition of any agreement or other instrument to which the Company is a party or by which the Company is bound. 

  
 -6-

 10. Nontransferability of Award. The Shares subject to the Award and not then vested
may not be offered, sold, transferred, assigned, pledged, hypothecated, encumbered or otherwise disposed of (whether by operation of law or otherwise) by the Grantee or be subject to execution, attachment or similar process other than by will, the
laws of descent and distribution, pursuant to beneficiary designation procedures approved by the Company or to a trust or entity for the benefit of Grantee and Grantee’s immediate family for estate planning purposes as approved by the Company.
Any attempt to so sell, transfer, assign, pledge, hypothecate, encumber or otherwise dispose of such Shares shall be null and void. The Grantee agrees that in order to ensure compliance with the restrictions referred to herein, the Company may issue
appropriate “stop transfer” instructions to its transfer agent, if any, and that, if the Company transfers its own securities, it may make appropriate notations to the same effect in its own records. The Company shall not be required
(i) to transfer on its books any Shares that have been sold or otherwise transferred in violation of any of the provisions of this Agreement or (ii) to treat as owner of such Shares or to accord the right to vote or pay dividends to any
purchaser or other transferee to whom such Shares shall have been so transferred. 
 11. Legend. The Grantee understands
and agrees that the Company shall cause the legend set forth below or a legend substantially equivalent thereto, to be placed upon any certificate(s) evidencing ownership of the Shares together with any other legends that may be required by the
Company or by state or federal securities laws: 
 THE TRANSFERABILITY OF THIS CERTIFICATE AND THE SHARES OF STOCK REPRESENTED
HEREBY ARE SUBJECT TO THE TERMS AND CONDITIONS (INCLUDING FORFEITURE) OF THE COMPANY’S AMENDED AND RESTATED 2013 LONG-TERM INCENTIVE PLAN AND A PERFORMANCE-BASED RESTRICTED STOCK AWARD AGREEMENT ENTERED INTO BETWEEN THE REGISTERED OWNER AND
WEST CORPORATION. COPIES OF SUCH PLAN AND AGREEMENT ARE ON FILE IN THE OFFICES OF WEST CORPORATION. 
 12. Dividends; Voting
etc. The Grantee shall be entitled to (i) receive any and all dividends or other distributions paid with respect to those vested Shares of which the Grantee is the record owner on the record date for such dividend or other distribution, and
(ii) vote any vested or unvested Shares of which the Grantee is the record owner on the record date for such vote. Pursuant to Section 3.2(d) of the Plan, any and all dividends or other distributions paid with respect to an unvested
Share (the “Associated Share”) acquired hereunder, including without limitation, regular or extraordinary cash dividends, any distribution of Stock by reason of a stock dividend, stock split or otherwise, or a distribution of other
securities with respect to an Associated Share, shall be subject to the restrictions of this Agreement in the same manner and for so long as the Associated Share remains subject to such restrictions, and shall be promptly forfeited if and when the
Associated Share is so forfeited. Any amount maintained by the Company or otherwise made subject to such restrictions shall be paid to the Grantee promptly upon the vesting, if any, of the Associated Shares. References in this Agreement to the
Shares shall refer, mutatis mutandis, to any such restricted amounts. 
 13. Sale of Vested Shares. The Grantee
understands that the sale of any Share, once it has vested, will remain subject to (i) the completion of any administrative steps (for example, but without limitation, the transfer of certificates) that the Company may reasonably impose; and
(ii) applicable requirements of federal and state securities laws. 

  
 -7-

 14. Certain Tax Matters. The Grantee expressly acknowledges the following:

 A. The Grantee understands that the Grantee is solely responsible for all tax consequences to the Grantee in connection with
this Award. The Grantee represents that the Grantee has consulted with any tax consultants the Grantee deems advisable in connection with the Award and that the Grantee is not relying on the Company for any tax advice. By accepting this Agreement,
the Grantee acknowledges his or her understanding that the Grantee may file with the Internal Revenue Service an election pursuant to Section 83(b) of the Internal Revenue Code of 1986, as amended (the “Code”) (a
“Section 83(b) Election”), not later than 30 days after the Grant Date, to include in the Grantee’s gross income the Fair Market Value (as defined in the Plan) of the unvested Shares subject to the Award as of such date. Before
filing a Section 83(b) Election with the Internal Revenue Service, the Grantee shall (i) notify the Company of such election by delivering to the Company a copy of the fully-executed Section 83(b) Election Form attached hereto as
Exhibit B, and (ii) pay to the Company an amount sufficient to satisfy any taxes or other amounts required by any governmental authority to be withheld or paid over to such authority with respect to such unvested Shares, or otherwise
make arrangements satisfactory to the Company for the payment of such amounts through withholding or otherwise. 
 B. The award
or vesting of the Shares acquired hereunder, and the payment of dividends with respect to such Shares, may give rise to “wages” subject to withholding. 
 C. As a condition precedent to the delivery of the Stock upon the vesting of the Award or at such other time as may be required pursuant to this Section 14, the Grantee shall, upon request by
the Company, pay to the Company such amount as the Company may be required, under all applicable federal, state, local or other laws or regulations, to withhold and pay over as income or other withholding taxes (the “Required Tax
Payments”) with respect to the Award. If the Grantee shall fail to advance the Required Tax Payments after request by the Company, (i) the Company may, in its discretion, deduct any Required Tax Payments from any amount then or
thereafter payable by the Company to the Grantee and/or (ii) the Committee may authorize the withholding of whole vested Shares which would otherwise be delivered to the Grantee having an aggregate Fair Market Value, determined as of the Tax
Date (as defined below), equal to the Required Tax Payments. 
 D. The Grantee may elect to satisfy his or her obligation to
advance the Required Tax Payments by any of the following means: (1) a cash payment to the Company, (2) delivery to the Company (either actual delivery or by attestation procedures established by the Company) of previously owned whole
shares of vested Stock having an aggregate Fair Market Value, determined as of the date on which such withholding obligation arises (the “Tax Date”), equal to the Required Tax Payments, (3) authorizing the Company to withhold
whole vested Shares which would otherwise be delivered to the Grantee having an aggregate Fair Market Value, determined as of the Tax Date, equal to the Required Tax Payments, (4) any combination of (1), (2) and (3), or (5) any other
method 

  
 -8-

 
authorized by the Committee in its sole discretion and permitted by the Plan and applicable law. Shares of Stock to be delivered or withheld may not have a Fair Market Value in excess of the
minimum amount of the Required Tax Payments. Any fraction of a Share which would be required to satisfy any such obligation shall be disregarded and the remaining amount due shall be paid in cash by the Grantee. No certificate representing a Share
shall be delivered until the Required Tax Payments have been satisfied in full. 
 15. Adjustments. 

A. In the event of any stock split, stock dividend, recapitalization, reorganization, merger, consolidation, combination, exchange of
shares, liquidation, spin-off or other similar change in capitalization or event, or any distribution to holders of Stock other than a regular cash dividend, the number and class of securities subject to the Award shall be equitably adjusted by the
Committee. If any adjustment would result in a fractional security being subject to the Award, the Company shall pay the Grantee in connection with the first vesting, in whole or in part, occurring after such adjustment, an amount in cash determined
by multiplying (i) such fraction (rounded to the nearest hundredth) by (ii) the Fair Market Value of such security on the vesting date as determined by the Committee. The decision of the Committee regarding any such adjustment and the Fair
Market Value of any fractional security shall be final, binding and conclusive. 
 B. In the event of a Change in Control
pursuant to which the consideration paid in respect of the outstanding Stock not subject to vesting is solely or partially in the form of cash, then with respect to any Shares which are unvested immediately following the Change in Control
(“Unvested Shares”), the Company shall be obligated to deposit with a federally chartered financial institution as escrow agent (the “Escrow Agent”), to be held subject to the provisions of the Agreement for the
benefit of Grantee and not subject to the credit risk of the Company or its Affiliates, an amount of cash that would have been payable in respect of the Unvested Shares had they been vested immediately prior to the Change in Control (“Cash
Consideration”). 
 C. In the event of a Change in Control pursuant to which the consideration paid in respect of the
outstanding Stock not subject to vesting is solely or partially in the form of non-cash consideration, then, prior to the Change in Control and in accordance with applicable law, the Committee shall establish procedures to afford Grantee a
reasonable opportunity to elect to convert all or a portion of the non-cash consideration that would have been payable in respect of any Unvested Shares had they been vested immediately prior to the Change in Control (the “Non-Cash
Consideration”) into cash based on the fair market value of the Non-Cash Consideration as of the closing date for the Change in Control (“Converted Cash Consideration”). The Company shall be obligated to deposit with the
Escrow Agent, to be held subject to the provisions of the Agreement for the benefit of Grantee and not subject to the credit risk of the Company or its Affiliates, any Converted Cash Consideration and any Non-Cash Consideration. 

D. Any Cash Consideration, Converted Cash Consideration or Non-Cash Consideration (collectively, “Consideration”) placed
in escrow pursuant to Section 15 shall be paid to the Grantee promptly upon the vesting, if any, of the Unvested Shares associated with such Consideration. 

  
 -9-

 E. References in this Agreement to the Shares shall refer, mutatis mutandis, to any such
Consideration. 
 16. Compliance with Applicable Law. The Award is subject to the condition that if the listing,
registration or qualification of the Shares subject to the Award upon any securities exchange or under any law, or the consent or approval of any governmental body, or the taking of any other action is necessary or desirable as a condition of, or in
connection with, the vesting or delivery of Shares hereunder, the Shares subject to the Award shall not vest or be delivered, in whole or in part, unless such listing, registration, qualification, consent, approval or other action shall have been
effected or obtained, free of any conditions not acceptable to the Company. The Company agrees to use reasonable efforts to effect or obtain any such listing, registration, qualification, consent, approval or other action. 

17. Award Confers No Rights to Continued Employment. In no event shall the granting of the Award or its acceptance by the Grantee,
or any provision of the Agreement or the Plan, give or be deemed to give the Grantee any right to continued Employment by the Company, or any Affiliate of the Company or affect in any manner the right of the Company or any Affiliate of the Company
to terminate the Employment of any person at any time. 
 18. Award Subject to Clawback. The Award and any Shares
acquired pursuant to this Award are subject to forfeiture, recovery by the Company or other action pursuant to any clawback or recoupment policy which the Company may adopt from time to time, including without limitation any such policy which the
Company may be required to adopt under the Dodd-Frank Wall Street Reform and Consumer Protection Act and implementing rules and regulations thereunder, or as otherwise required by law. 

19. Certain Terminations Prior to a Change in Control. If the Grantee’s Employment is terminated by the Company or its
Affiliate without Cause prior to a Change in Control at the direction or request of any person or group contemplating a Change in Control, and a Change in Control involving such person or group is thereafter consummated within 12 months following
such direction or request, then the Grantee shall be entitled to receive the consideration Grantee would have received in connection with the Change in Control had the Shares forfeited as a result of Grantee’s termination been vested and
outstanding as of the Change in Control. 
 20. General. 

A. Notices. All notices, requests or other communications provided for in this Agreement shall be made, if to the Company, to:

 West Corporation 
 11808 Miracle Hills Drive 
 Omaha, Nebraska 68154 

Attention: General Counsel 

  
 -10-

 and if to the Grantee, to the last known mailing address of the Grantee contained in the records of the
Company. All notices, requests or other communications provided for in this Agreement shall be made in writing either (a) by personal delivery, (b) by facsimile or electronic mail with confirmation of receipt, (c) by mailing in the
United States mails or (d) by express courier service. The notice, request or other communication shall be deemed to be received upon personal delivery, upon confirmation of receipt of facsimile or electronic mail transmission or upon
receipt by the party entitled thereto if by United States mail or express courier service; provided, however, that if a notice, request or other communication sent to the Company is not received during regular business hours, it shall
be deemed to be received on the next succeeding business day of the Company. 
 B. Successors and Assigns. The Company
may assign any of its rights under this Agreement to single or multiple assignees, and this Agreement shall inure to the benefit of the successors and assigns of the Company. Subject to the restrictions on transfer herein set forth, this Agreement
shall be binding upon the Grantee and his or her heirs, executors, administrators, successors and assigns. 
 C. Governing
Law. This Agreement, the Award and all determinations made and actions taken pursuant hereto and thereto, to the extent not governed by the laws of the United States, shall be governed by the laws of the State of Delaware and construed in
accordance therewith without giving effect to principles of conflicts of laws. 
 D. Agreement Subject to the Plan. This
Agreement is subject to the provisions of the Plan, including Section 5.8 relating to a Change in Control, and shall be interpreted in accordance therewith. The Grantee hereby acknowledges receipt of a copy of the Plan. 

E. Entire Agreement. This Agreement and the Plan constitute the entire agreement of the parties with respect to the subject matter
hereof and supersede in their entirety all prior undertakings and agreements of the Company and the Grantee with respect to the subject matter hereof, and may not be modified adversely to the Grantee’s interest except by means of a writing
signed by the Company and the Grantee. 
 F. Partial Invalidity. The invalidity or unenforceability of any particular
provision of this Agreement shall not affect the other provisions hereof and this Agreement shall be construed in all respects as if such invalid or unenforceable provision was omitted. 

G. Amendment and Waiver. The provisions of this Agreement may be amended or waived only by the written agreement of the Company
and the Grantee, and no course of conduct or failure or delay in enforcing the provisions of this Agreement shall affect the validity, binding effect or enforceability of this Agreement. 

21. Counterparts. This Agreement may be executed in two counterparts each of which shall be deemed an original and both of which
together shall constitute one and the same instrument. 

  
 -11-

 22. Definitions. The initially capitalized term Grantee shall have the meaning set
forth on the first page of this Agreement. Initially capitalized terms not otherwise defined herein shall have the meaning provided in the Plan, and, as used herein, each of the following terms shall have the applicable meaning set forth below:

 “Beginning Stock Value” means the average of the closing transaction prices of a share of common stock of a
company, as reported on the principal national stock exchange on which such common stock is traded, for the 20-day period immediately preceding the Grant Date. 
 “Cause” shall have the meaning set forth in the Employment Agreement; provided that if the Grantee has no employment agreement with such definition, then “Cause” shall
mean the occurrence of any of the following: (i) the Committee, in good faith, determines that the Grantee has engaged, during the performance of his or her duties, in significant objective acts or omissions constituting dishonesty, willful
misconduct or gross negligence relating to the business of the Company or (ii) a plea of guilty or nolo contendere by the Grantee, or conviction of the Grantee, for a felony. 

“Employment” shall mean the Grantee’s employment with the Company [any specified employment condition]. For
purposes of this Agreement, “employment” shall not include [any specified exclusions]. 
 “Employment
Agreement” means the employment agreement, if any, between the Grantee and the Company or any of its Affiliates. 

“Ending Stock Value” means the average of the closing transaction prices of a share of common stock of a company, as
reported on the principal national stock exchange on which such common stock is traded, for the 20-day period ending on the last day of the Performance Period. 
 “Good Reason” means, without the Grantee’s express written consent, the occurrence of any of the following events after a Change in Control: 

(i) either (A) a reduction in any material respect in the Grantee’s position(s), duties or responsibilities with
the Company, as in effect during the 90-day period immediately prior to such Change in Control, or (B) an adverse material change in the Grantee’s reporting responsibilities, titles or offices with the Company as in effect immediately
prior to such Change in Control; 
 (ii) a reduction of 20 percent (20%) or more in the Grantee’s
rate of annual base salary as in effect immediately prior to such Change in Control or as the same may be increased from time to time thereafter; 
 (iii) any requirement of the Company that the Grantee be based more than 50 miles from the facility where the Grantee is based immediately prior to such Change in Control; 

(iv) the failure of the Company to provide the Grantee with target bonus opportunities and employee benefits (excluding
equity-based compensation, equity-based benefits and nonqualified deferred compensation) that are substantially comparable in the aggregate to the target bonus opportunities and employee benefits provided to the Grantee by the Company and its
Affiliates immediately prior to such Change in Control; or 
 (v) any material breach of Grantee’s change in
control severance agreement or Employment Agreement, if any; 

  
 -12-

 provided, however, that (x) the Grantee provides written notice to the
Company of the occurrence of any of the events set forth in clauses (i) – (v) of this definition within 90 days after the Grantee has knowledge of the circumstances constituting such event; (y) the Company fails to correct the
circumstances resulting in any of the events set forth in clauses (i) – (v) within 30 days after such notice; and (z) the Grantee resigns within six months after the initial existence of such circumstances. For purposes of this
Agreement, an isolated, insubstantial and inadvertent action taken in good faith and which is remedied by the Company or any of its Affiliates promptly after receipt of notice thereof given by the Grantee shall not constitute Good Reason.

 “Qualifying Termination” means termination of Grantee’s Employment following a Change in Control for
any reason other than: 
 (i) by the Company or any of its Affiliates for Cause; 

(ii) by the Grantee for any reason other than a Good Reason; or 

(iii) by the Company or any of its Affiliates due to the Grantee’s failure to perform his or her duties with the
Company or its Affiliates on a full-time basis for at least 180 consecutive days as a result of the Grantee’s incapacity due to physical or mental illness. 
 “Russell 2000 Comparator Group” means the companies that are included in the Russell 2000 Index (including the Company) on both the first day and the last day of the applicable
Performance Period. 
 “TSR” means a company’s cumulative total shareholder return as measured by dividing
(i) the sum of the cumulative amount of dividends for the applicable Performance Period, assuming dividend reinvestment, and the difference between the Beginning Stock Value and the Ending Stock Value of the applicable Performance Period, by
(ii) the Beginning Stock Value. 
 23. Interpretation. Any dispute regarding the interpretation of this Agreement
shall be submitted by the Grantee or by the Company forthwith to the Committee for review. The resolution of such a dispute by the Committee shall be final and binding on all parties. 

[Remainder of the page intentionally left blank] 

  
 -13-

 IN WITNESS WHEREOF, each of the Company and the Grantee has executed this Agreement as of
the Grant Date. 
  

	
	GRANTEE
	
	  

	
	Address:

  

			
	WEST CORPORATION
		
	By:	 	  

	Name:	 	
	Title:	 	

 EXHIBIT A 

WEST CORPORATION 
 AMENDED AND RESTATED 2013 LONG-TERM INCENTIVE PLAN 

 EXHIBIT B 
 SAMPLE 83(B) ELECTION 
 ELECTION TO INCLUDE VALUE OF RESTRICTED PROPERTY

 IN GROSS INCOME IN YEAR OF TRANSFER UNDER CODE SECTION 83(B) 

                     ,
             
 Department of the Treasury 

Internal Revenue Service 
 [Office Location]

 The undersigned hereby elects pursuant to Section 83(b) of the Internal Revenue Code of 1986, as amended (the “Code”),
to include the value of the property described below in gross income in the year of transfer and supplies the following information in accordance with the regulations promulgated thereunder: 

 

	1.	Name of Taxpayer: 

Address: 

Social Security Number: 
 Tax Year End: 
  

	 	2.	Property for which the election is made: 

             shares of Common Stock, par value $0.001 per share, of West Corporation, a Delaware corporation, granted to the undersigned as
restricted stock. 
  

	3.	The date on which the property was transferred: 

 The taxable year to which this election relates is calendar year 
  

	4.	The nature of the restrictions to which the property is subject is: 

 If the undersigned’s employment terminates prior to specified dates or performance measures are not met, the undersigned will forfeit the property transferred to the undersigned. 

 

	5.	Fair market value: 

 The
fair market value (determined without regard to any restrictions) of the property with respect to which this election is being made was $            per share at the time of transfer for a
total fair market value of $            . 
  

	6.	Amount paid for property: 

The taxpayer has paid $0 for the property. 
  

	7.	Income: 

 The amount to
include in gross income is             . 

 The undersigned taxpayer will file this election with the Internal Revenue Service office with which
taxpayer files his annual income tax return not later than 30 days after the date of transfer of the property. A copy of the election also will be furnished to West Corporation (the person for whom the services were performed). Additionally, the
undersigned will include a copy of the election with his income tax return for the taxable year in which the property is transferred. The undersigned is the person performing the services in connection with which the property was transferred.

  

							
	Dated:	 	  
	 		 	
		 		 		 	  

		 		 		 	        [Grantee Name]EX-10.6

 Exhibit 10.6 

FORM OF CHANGE IN CONTROL SEVERANCE AGREEMENT 

THIS CHANGE IN CONTROL SEVERANCE AGREEMENT (this “Agreement”) is entered into as of the
         day of
                                ,
             by and between West Corporation, a Delaware corporation (the “Company”), and [First Name] [Middle Initial] [Last Name] (the
“Executive”) and shall be effective as of                             . In the event
that prior to                         , 2013, the Company has not completed an initial public offering, this Agreement
shall terminate without becoming effective and shall have no force and effect. 
 W I T N E S S E T H 

WHEREAS, the Executive currently serves as a key employee of the Company or one of its Affiliates and his or her services and knowledge are
valuable to the Company in connection with the management of one or more of the Company’s principal operating facilities, divisions, departments or subsidiaries; 

WHEREAS, the Committee (as defined in Section 1) has determined that it is in the best interests of the Company and its stockholders to
secure the Executive’s continued services and to ensure the Executive’s continued dedication and objectivity in the event of any threat or occurrence of, or negotiation or other action that could lead to, or create the possibility of, a
Change in Control (as defined in Section 1) of the Company, without concern as to whether the Executive might be hindered or distracted by personal uncertainties and risks created by any such possible Change in Control, and to encourage the
Executive’s full attention and dedication to the Company, and in order to further such interests the Committee has authorized the Company to enter into this Agreement; and 

WHEREAS, this Agreement will operate in addition to the existing Employment Agreement (as defined in Section 1) between the Executive and
the Company (or one of its Affiliates), except that the Executive will not be entitled to both the severance or consulting compensation payable under such Employment Agreement and the severance benefits provided under this Agreement, but in any
event, will continue to be subject to all of the covenants set forth in the Employment Agreement, including those relating to confidentiality, noncompetition and developments. 

NOW, THEREFORE, for and in consideration of the premises and the mutual covenants and agreements herein contained, the Company and the
Executive hereby agree as follows: 
 1. Definitions. As used in this Agreement, the following terms shall have the respective
meanings set forth below: 
 (a) “Affiliate” means, with respect to any specified Person, (i) any other Person which
directly or indirectly through one or more intermediaries controls, or is controlled by, or is under common control with, such specified Person (for the purposes of this definition, “control” (including, with correlative meanings, the
terms “controlling,” “controlled by” and “under common control with”), as used with respect to any Person, means the possession, directly or indirectly, of the power to direct or cause the direction of the management or
policies of such Person, whether through the ownership of voting securities, by agreement or otherwise), and (ii) with respect to any natural Person, any member of the immediate family of such natural Person. 

 (b) “Affiliated Fund” means with respect to any Investors, each corporation,
trust, limited liability company, general or limited partnership or other entity under common control with that Investor (including any such entity with the same general partner or principal investment advisor as that Investor or with a general
partner or principal investment advisor that is an Affiliate of the general partner or principal investment advisor of that Investor). 
 (c)
“Board” means the Board of Directors of the Company. 
 (d) “Cause” shall have the meaning set forth in the
Employment Agreement; provided that if the Executive has no employment agreement with such definition, then “Cause” shall mean the occurrence of any of the following: (i) the Committee, in good faith, determines that the
Executive has engaged, during the performance of his or her duties, in significant objective acts or omissions constituting dishonesty, willful misconduct or gross negligence relating to the business of the Company or (ii) a plea of guilty or
nolo contendere by the Executive, or conviction of the Executive, for a felony. 
 (e) “Change in Control” means the
occurrence of any of the following: 
 (1) a sale, lease or other disposition of all or substantially all of the assets of
the Company and its subsidiaries, taken as a whole; 
 (2) any consolidation or merger of the Company with or into any other
corporation or other person, or any other corporate reorganization or transaction (including the acquisition of capital stock of the Company), whether or not the Company is a party thereto, in which the stockholders of the Company immediately prior
to such consolidation, merger, reorganization or transaction, own capital stock and either: 
 (i) represent directly, or
indirectly through one or more entities, less than fifty percent (50%) of the economic interests in or voting power of the Company or other surviving entity immediately after such consolidation, merger, reorganization or transaction, or 

(ii) do not directly, or indirectly through one or more entities, have the power to elect a majority of the entire board of
directors of the Company or other surviving entity immediately after such consolidation, merger, reorganization or transaction; or 

(3) any stock sale or other transaction or series of related transactions, whether or not the Company is a party thereto, after
giving effect to which in excess of fifty percent (50%) of the Company’s voting power is owned directly, or indirectly though one or more entities, by any person and its “affiliates” or “associates” (as such terms are
defined in the rules adopted by the Securities and Exchange Commission under the Securities Exchange Act of 1934, as amended), other than the Investors and their respective Affiliated Funds; 

  
 2 

 but excluding, in any case referred to in clause (2) or (3) of this definition the Initial Public
Offering or any bona fide primary or secondary public offering following the occurrence of the Initial Public Offering. 
 (f)
“Code” means the Internal Revenue Code of 1986, as amended, including any regulations adopted thereunder. 
 (g)
“Committee” means the Compensation Committee of the Board. 
 (h) “Date of Termination” means the date on
which the Executive separates from service, within the meaning of Section 409A of the Code. 
 (i) “Employment
Agreement” means the Employment Agreement, if any, between the Executive and the Company. 
 (j) “Good Reason”
means, without the Executive’s express written consent, the occurrence of any of the following events after a Change in Control: 

(1) either (i) a reduction in any material respect in the Executive’s position(s), duties or responsibilities with
the Company, as in effect during the 90-day period immediately prior to such Change in Control, or (ii) an adverse material change in the Executive’s reporting responsibilities, titles or offices with the Company as in effect immediately
prior to the such Change in Control; 
 (2) a reduction of 20 percent (20%) or more in the Executive’s rate of
annual base salary as in effect immediately prior to such Change in Control or as the same may be increased from time to time thereafter; 

(3) any requirement of the Company that the Executive be based more than 50 miles from the facility where the Executive is
based immediately prior to such Change in Control; 
 (4) the failure of the Company to provide the Executive with target
bonus opportunities and employee benefits (excluding equity-based compensation, equity-based benefits and nonqualified deferred compensation) that are substantially comparable in the aggregate to the target bonus opportunities and employee benefits
provided to the Executive by the Company and its Affiliates immediately prior to such Change in Control; or 
 (5) the
failure of the Company to obtain the assumption agreement from any successor as contemplated in Section 10(b) or any other material breach of this Agreement or the Employment Agreement; 

provided, however, that (x) the Executive provides written notice to the Company of the occurrence of any of the events set forth in clauses
(1) – (5) of this definition within 90 days after the Executive has knowledge of the circumstances constituting such event; (y) the Company fails to correct the circumstances resulting in any of the events set forth in clauses
(1) – (5) within 30 days after such notice; and (z) the Executive resigns within seven months after the initial 

  
 3 

 
existence of such circumstances. For purposes of this Agreement, an isolated, insubstantial and inadvertent action taken in good faith and which is remedied by the Company or any of its
Affiliates promptly after receipt of notice thereof given by the Executive shall not constitute Good Reason. 
 (k) “Initial Public
Offering” means the initial public offering of the Company registered on Form S-1 (or any successor form under the Securities Act of 1933, as amended). 

(l) “Investors” means the Other Investors, Quadrangle Investors and THL Investors. 

(m) “Nonqualifying Termination” means a termination of the Executive’s employment: 

(1) by the Company or any of its Affiliates for Cause; 

(2) by the Executive for any reason other than a Good Reason; 

(3) as a result of the Executive’s death; or 

(4) by the Company or any of its Affiliates due to the Executive’s failure to perform his or her duties with the Company
or its Affiliates on a full-time basis for at least 180 consecutive days as a result of the Executive’s incapacity due to physical or mental illness. 

(n) “Other Investors” means SONJ Private Opportunities Fund, L.P. and its Affiliates. 

(o) “Person” means any individual, partnership, corporation, company, association, trust, joint venture, limited liability
company, unincorporated organization, entity or division, or any government, governmental department or agency or political subdivision thereof. 

(p) “Quadrangle Investors” means Quadrangle Capital Partners II LP, Quadrangle Capital Partners II-A LP, Quadrangle Select
Partners II LP, and their respective Affiliates. 
 (q) “Termination Period” means the period of time beginning with a
Change in Control and ending on the earlier to occur of: 
 (1) two years following such Change in Control; and 

(2) the Executive’s death. 

(r) “THL Investors” means Thomas H. Lee Equity Fund VI, L.P., Thomas H. Lee Parallel Fund VI, L.P., Thomas H. Lee Parallel
(DT) Fund VI, L.P., THL Equity Fund VI Investors (West), L.P., THL Coinvestment Partners, L.P., Putnam Investments Holdings, LLC, Putnam Investments Employees’ Securities Company III LLC, THL Fund VI Bridge Corp., THL Parallel Fund VI Bridge
Corp., THL DT Fund VI Bridge Corp. and their respective Affiliates. 

  
 4 

 2. Obligations of the Executive. The Executive agrees that in the event any person or
group attempts a Change in Control, the Executive shall not voluntarily leave the employ of the Company or its Affiliates without Good Reason: 

(a) until such attempted Change in Control terminates; or 

(b) if a Change in Control shall occur, until 90 days following such Change in Control. 

For purposes of this Section 2, Good Reason shall be determined as if a Change in Control had occurred when such attempted Change in
Control became known to the Board. 
 3. Payments upon Termination of Employment. 

(a) If, during the Termination Period, the employment of the Executive shall terminate, other than by reason of a Nonqualifying
Termination, then the Executive shall be entitled to the following payments and benefits: 
 (1) The Company shall pay to the
Executive (or the Executive’s beneficiary or estate) within 30 days after the Date of Termination (except as otherwise provided for in Section 14), as compensation for services rendered to the Company and its Affiliates: 

(i) a lump sum cash amount (subject to any applicable payroll or other taxes required to be withheld pursuant to
Section 4) equal to the sum of (x) the Executive’s base salary from the Company and its Affiliates through the Date of Termination, to the extent not theretofore paid, (y) the Executive’s annual bonus under the
Company’s or its Affiliates’ annual bonus plan earned with respect to the fiscal year immediately prior to the fiscal year in which the Date of Termination occurs, to the extent not theretofore paid and (z) an amount equal to the
Executive’s target annual bonus (without regard to any amounts that would otherwise be deferred) immediately prior to the Change in Control (or if higher, the Executive’s target annual bonus in respect of the fiscal year in which the Date
of Termination occurs), multiplied (in the case of clause (z) only) by a fraction, the numerator of which is the number of days in the fiscal year in which the Date of Termination occurs through the Date of Termination and the denominator of
which is 365 or 366, as applicable; plus 
 (ii) a lump sum cash amount (subject to any applicable payroll or other taxes
required to be withheld pursuant to Section 4) equal to the sum of [one (1)] [two (2)] [three (3)] times the Executive’s highest annual base salary from the Company and its Affiliates (without regard to any amounts that would
otherwise be deferred) in effect during the 12-month period prior to the Date of Termination and [one (1)] [two (2)] [three (3)] times the Executive’s target annual bonus (without regard to any amounts that would otherwise be deferred)
immediately prior to the Date of Termination (or, if higher, the average of the annual bonuses earned by the Executive in respect of the three fiscal years of the Company (or 

  
 5 

 
such portion thereof during which the Executive performed services for the Company if the Executive shall have been employed by the Company for less than such three fiscal year period)
immediately preceding the fiscal year in which the Change in Control occurs). 
 (iii) In the event that the aggregate cash
severance and consulting compensation payable under the Employment Agreement would exceed the amounts payable to the Executive pursuant to this Section 3(a)(1), then the Executive shall be entitled to the cash severance and consulting
compensation payable under the Employment Agreement in lieu of the amounts payable pursuant to this Section 3(a)(1). Subject to Sections 3(d) and 14 of this Agreement, such amounts shall be paid by the Company to the Executive within 30 days
after the Date of Termination. 
 (2) For a period of [one] [two] [three] years commencing on the Date of Termination,
the Company and its Affiliates shall, to the extent permitted under the applicable plans, continue to keep in full force and effect all medical, accident, disability and life insurance benefits with respect to the Executive and the Executive’s
dependents with substantially the same level of coverage, upon substantially the same terms and otherwise to the same extent as such benefits shall have been in effect immediately prior to the Change in Control or, if more favorable to the
Executive, as provided generally with respect to other peer employees of the Company and its Affiliates, and the Company and the Executive shall share the costs of the continuation of such benefit coverage in the same proportion as such costs were
shared immediately prior to the Change in Control. To the extent the Company is unable to provide such benefit coverage for reasons other than cost, the Company shall reimburse the Executive for the amount necessary for the Executive to acquire
comparable benefit coverage, reduced by the portion of the applicable premiums otherwise payable by the Executive, with such reimbursement to be made not later than 90 days after the date on which the Executive submits to the Company all required
documentation evidencing the reimbursable expense, but in no event later than the end of the calendar year following the calendar year in which the expense was incurred. After the expiration of such [one] [two] [three]-year period, the
Executive shall be entitled to continue the Executive’s medical coverage under applicable law (COBRA), at Executive’s expense. 

(3) Each long-term incentive award granted to the Executive, including without limitation each option, restricted stock,
restricted stock unit and other equity-based award, shall become fully vested, and to the extent any such award is subject to the attainment of specified performance measures, such performance measures shall be deemed satisfied at the target level.

 (4) For a period of [twelve] [six] months commencing on the Date of Termination, the Executive shall receive
outplacement assistance services from an outplacement agency selected by the Executive and the Company shall pay all costs of such services; provided that such costs shall not exceed $15,000 in the aggregate. 

  
 6 

 (5) Except as otherwise provided for in Section 3(a)(1), any amounts paid or
benefits provided pursuant to this Section 3(a) shall be paid in lieu of any other amount of severance or consulting compensation that would otherwise be received by the Executive upon termination of employment of the Executive under any
severance plan, policy or arrangement of the Company or its Affiliates, including any severance or consulting compensation payable under the Employment Agreement. 

To be eligible for any payments under this Section 3(a), the Executive must execute and deliver to the Company, within 21 days after the
Executive’s Date of Termination, a final and complete release in a form that is reasonably acceptable to and approved by the Company (and not revoke such release). 

(b) If, during the Termination Period, the employment of the Executive shall terminate by reason of a Nonqualifying Termination, or if for
any other reason the Executive is not entitled to the payments and benefits set forth in Section 3(a), then the rights of the Executive to severance or consulting compensation shall be determined pursuant to the terms of the Employment
Agreement. 
 (c) If the Executive’s employment is terminated by the Company without Cause prior to a Change in Control at the direction
or request of any person or group contemplating a Change in Control, and a Change in Control involving such person or group is thereafter consummated within 12 months following such direction or request, then for purposes of this Agreement the
employment of the Executive shall be deemed to have been terminated as of the first day of the Termination Period and the Executive shall be entitled to the benefits set forth in Section 3(a); provided that such benefits shall be reduced
and offset by any severance or consulting benefits received by the Executive prior to the consummation of such Change in Control pursuant to the Employment Agreement or otherwise; and provided further that the Executive executes a release as
contemplated by Section 3(a). Any amounts payable pursuant to this Section 3(c) shall be paid within 30 days following the Change in Control, except as otherwise provided for in Section 14. 

(d) Notwithstanding any other provision in this Agreement, if the Executive shall be entitled to any amounts payable pursuant to
Section 3(a) or Section 3(c) in respect of a Change in Control which does not constitute a “change in control event” within the meaning of Treasury Regulation §1.409A-3(i)(5), and such Executive is a party to an Employment
Agreement that, but for this Agreement, would provide for the payment of severance benefits at a time or in a form that is different than the time and form of payment under this Agreement, then to the extent necessary to comply with
Section 409A of the Code and subject to Section 14 of this Agreement, the amounts payable pursuant to Section 3(a) or Section 3(c) shall be payable at the same time and in the same form as provided under such Employment
Agreement. For the avoidance of doubt, nothing in this Section 3(d) is intended to reduce the aggregate amount payable to the Executive pursuant to Section 3(a) or 3(c) of this Agreement. 

4. Withholding Taxes. The Company or its Affiliates may withhold from all payments due to the Executive (or his or her beneficiary or
estate) hereunder all taxes which, by applicable federal, state, local or other law, the Company or its Affiliates is required to withhold therefrom. 

  
 7 

 5. Reduction in Benefits. If at any time or from time to time, the Executive shall
determine that any payment or other benefit to the Executive pursuant to this Agreement (“Potential Parachute Payment”) is or will become subject to the excise tax imposed by Section 4999 of the Code or any similar tax payable
under any United States federal, state, local, foreign or other law (“Excise Taxes”), then the Executive may make a written election, delivered to the Company, to reduce the Potential Parachute Payments to the largest amount that
could be payable without causing any Potential Parachute Payment to be (i) subject to any Excise Tax or (ii) nondeductible by the Company by reason of Section 280G of the Code (or any successor provision). Any such reductions shall be
applied first to reduce the amount of the lump sum payment pursuant to Section 3(a)(1)(ii), and if further reductions are necessary, such reductions shall be applied on a prorated basis to all other Potential Parachute Payments that would be
subject to an Excise Tax. 
 6. Reimbursement of Expenses. If any contest or dispute shall arise under this Agreement involving
termination of the Executive’s employment with the Company or its Affiliates or involving the failure or refusal of the Company to perform fully in accordance with the terms hereof, the Company shall reimburse the Executive, on a current basis,
for all legal fees and expenses, if any, incurred by the Executive in connection with such contest or dispute, together with interest thereon at a rate equal to the prime rate, as published in The Wall Street Journal from time to time in effect, but
in no event higher than the maximum legal rate permissible under applicable law, such interest to accrue from the date the Company receives the Executive’s statement for such fees and expenses (to the extent paid by the Executive) through the
date of payment thereof; provided, however, that in the event the resolution of any such contest or dispute includes a finding that the Executive’s claims in such contest or dispute were without merit, the Executive shall be
required to reimburse the Company, over a period of 12 months from the date of such resolution, for all sums advanced to the Executive pursuant to this Section 6, including interest. 

7. Operative Event. Notwithstanding any provision herein to the contrary, except as set forth in Section 3(c), no amounts shall be
payable hereunder unless and until a Change in Control is consummated at a time when the Executive is employed by the Company. 
 8.
Termination of Agreement. 
 (a) This Agreement shall be effective on the date hereof and shall terminate upon the earliest to occur
of (i) except as provided in Section 3(c), termination of the Executive’s employment by the Company or its Affiliates prior to a Change in Control, (ii) termination of the Executive’s employment pursuant to a Nonqualifying
Termination and (iii) the expiration of the Termination Period with respect to the first Change in Control to occur after the date of this Agreement. 

(b) The Company shall have the right prior to a Change in Control, in its sole discretion, pursuant to action by the Committee, to approve the
termination of this Agreement, which termination shall not become effective until the date fixed by the Committee for such termination, which date shall be at least 120 days after notice thereof is given by the Company to the Executive in accordance
with Section 11; provided, however, that no such action shall be taken by the Committee during any period of time when the Committee has knowledge that any person has taken steps reasonably calculated to effect a Change in Control
until, in the opinion of the Committee, such person has abandoned or terminated its efforts to effect a Change in Control. 

  
 8 

 9. Scope of Agreement. Nothing in this Agreement shall be deemed to entitle the Executive
to continued employment with the Company or its Affiliates and, if the Executive’s employment with the Company or its Affiliates shall terminate at a time other than the Termination Period, then, except as specifically provided herein, the
Executive shall have no further rights under this Agreement. 
 10. Successors; Binding Agreement. 

(a) This Agreement shall not be terminated by any merger or consolidation of the Company whereby the Company is or is not the surviving or
resulting corporation or as a result of any transfer of all or substantially all of the assets of the Company. In the event of any such merger, consolidation or transfer of assets, the provisions of this Agreement shall be binding upon the surviving
or resulting corporation or the person or entity to which such assets are transferred, and all references herein to actions or omissions of the Company following such merger, consolidation or transfer of assets shall be deemed references to actions
or omissions of such surviving or resulting corporation or transferee. 
 (b) The Company agrees that concurrently with any merger or
consolidation in which the Company is not the surviving or resulting corporation or any transfer of all or substantially all of the assets of the Company, it will cause any successor or transferee unconditionally to assume, by written instrument
delivered to the Executive (or his or her beneficiary or estate), all of the obligations of the Company hereunder. Failure of the Company to obtain such assumption prior to or concurrently with the effectiveness of any such merger, consolidation or
transfer of assets shall be a breach of this Agreement and (i) if such merger, consolidation or transfer is a “change in control event,” within the meaning of Section 409A of the Code, or (ii) the Executive terminates
employment for Good Reason, the Executive shall be entitled to compensation and other benefits from the Company in the same amount and on the same terms as the Executive would be entitled hereunder if the Executive’s employment were terminated
following a Change in Control other than by reason of a Nonqualifying Termination. For purposes of implementing the foregoing, the date on which any such merger, consolidation or transfer becomes effective shall be deemed the Date of Termination.

 (c) This Agreement shall inure to the benefit of and be enforceable by the Executive’s personal or legal representatives, executors,
administrators, successors, heirs, distributees, devisees and legatees. If the Executive shall die while any amounts would be payable to the Executive hereunder had the Executive continued to live, all such amounts, unless otherwise provided herein,
shall be paid in accordance with the terms of this Agreement to such person or persons appointed in writing by the Executive to receive such amounts or, if no person is so appointed, to the Executive’s estate. 

  
 9 

 11. Notices. 

(a) For purposes of this Agreement, all notices and other communications required or permitted hereunder shall be in writing and shall be
deemed to have been duly given when delivered or five days after deposit in the United States mail, certified and return receipt requested, postage prepaid, addressed: 

(1) if to the Executive, to the home address of the Executive maintained in the Company’s business records, and if to the
Company, to West Corporation, 11808 Miracle Hills Drive, Omaha, Nebraska 68154, Attention: Executive Vice President and General Counsel, with a copies to the Secretary and the Chairman of the Compensation Committee of the Board, or 

(2) to such other address as either party may have furnished to the other in writing in accordance herewith, except that
notices of change of address shall be effective only upon receipt. 
 (b) A written notice of the Executive’s Date of Termination by the
Company or the Executive, as the case may be, to the other, shall (1) indicate the specific termination provision in this Agreement relied upon, (2) to the extent applicable, set forth in reasonable detail the facts and circumstances
claimed to provide a basis for termination of the Executive’s employment under the provision so indicated and (3) specify the termination date (which date shall be not less than 15 days after the giving of such notice). The failure by the
Executive or the Company to set forth in such notice any fact or circumstance which contributes to a showing of Good Reason or Cause shall not waive any right of the Executive or the Company hereunder or preclude the Executive or the Company from
asserting such fact or circumstance in enforcing the Executive’s or the Company’s rights hereunder. 
 12. Full Settlement;
Resolution of Disputes. 
 (a) The Company’s obligation to make any payments provided for in this Agreement and otherwise to perform
its obligations hereunder shall not be affected by any set-off, counterclaim, recoupment, defense or other claim, right or action which the Company may have against the Executive or others. In no event shall the Executive be obligated to seek other
employment or take any other action by way of mitigation of the amounts payable to the Executive under any of the provisions of this Agreement and such amounts shall not be reduced whether or not the Executive obtains other employment. 

(b) If there shall be any dispute between the Company and the Executive in the event of any termination of the Executive’s employment,
then, unless and until there is a final, nonappealable judgment by a court or arbitral tribunal of competent jurisdiction or a written agreement signed by both parties addressing such dispute, in each case declaring that such termination was for
Cause, that the termination of employment by the Executive was without Good Reason, or that the Company is not otherwise obligated to pay any amount to the Executive and his or her dependents or other beneficiaries, as the case may be, under
Section 3(a), the Company shall pay all amounts to an escrow account until there is a final nonappealable judgment by a court or arbitral tribunal of competent jurisdiction, or a written 

  
 10 

 
agreement signed by both parties addressing such dispute, as the case may be, that resolves whether the Company would be required to pay such amounts pursuant to Sections 3(a) as though such
termination were by the Company without Cause or by the Executive with Good Reason, in which case such amounts would be released from escrow to the Executive, or not, in which case such amounts would be released from escrow to the Company. 

13. Employment with Affiliates. Employment with the Company for purposes of this Agreement shall include employment with any Affiliate
of the Company. 
 14. Section 409A. This Agreement is intended to comply with the requirements of Section 409A of the Code,
and shall be interpreted and construed consistently with such intent. In the event the terms of this Agreement would subject Executive to taxes or penalties under Section 409A of the Code (“409A Penalties”), the Company and Executive
shall cooperate diligently to amend the terms of the Agreement to avoid such 409A Penalties, to the extent possible; provided that in no event shall the Company be responsible for any 409A Penalties that arise in connection with any amounts
payable under this Agreement. Notwithstanding any other provision in this Agreement, if Executive is a “specified employee,” as defined in Section 409A of the Code, as of the Date of Termination, then to the extent any amount payable
under this Agreement (i) constitutes the payment of nonqualified deferred compensation, within the meaning of Section 409A of the Code, (ii) is payable upon Executive’s separation from service, within the meaning of
Section 409A of the Code, and (iii) under the terms of this Agreement would be payable prior to the six-month anniversary of Executive’s Date of Termination, such payment shall be delayed until the earlier to occur of (a) the
six-month anniversary of the Date of Termination or (b) the date of Executive’s death. Any reimbursement or advancement payable to Executive pursuant to this Agreement shall be conditioned on the submission by Executive of all expense
reports reasonably required by the Company under any applicable expense reimbursement policy, and shall be paid to Executive within 30 days following receipt of such expense reports, but in no event later than the last day of the calendar year
following the calendar year in which Executive incurred the reimbursable expense. Any amount of expenses eligible for reimbursement, or in-kind benefit provided, during a calendar year shall not affect the amount of expenses eligible for
reimbursement, or in-kind benefit to be provided, during any other calendar year. The right to any reimbursement or in-kind benefit pursuant to this Agreement shall not be subject to liquidation or exchange for any other benefit. 

15. Governing Law; Validity. The interpretation, construction and performance of this Agreement shall be governed by and construed and
enforced in accordance with the internal laws of the State of Nebraska without regard to the principle of conflicts of laws. The invalidity or unenforceability of any provision of this Agreement shall not affect the validity or enforceability of any
other provisions of this Agreement, which other provisions shall remain in full force and effect. 
 16. Counterparts. This Agreement
may be executed in counterparts, each of which shall be deemed to be an original and both of which together shall constitute one and the same instrument. 

  
 11 

 17. Miscellaneous. No provision of this Agreement may be modified or waived unless such
modification or waiver is agreed to in writing and signed by the Executive and by a duly authorized officer of the Company. No waiver by either party hereto at any time of any breach by the other party hereto of, or compliance with, any condition or
provision of this Agreement to be performed by such other party shall be deemed a waiver of similar or dissimilar provisions or conditions at the same or at any prior or subsequent time. Failure by the Executive or the Company to insist upon strict
compliance with any provision of this Agreement or to assert any right the Executive or the Company may have hereunder, including, without limitation, the right of the Executive to terminate employment for Good Reason, shall not be deemed to be a
waiver of such provision or right or any other provision or right of this Agreement. Except as otherwise expressly set forth in this Agreement, the rights and obligations of, and the benefits payable to, the Executive, or his or her estate or
beneficiaries pursuant to this Agreement are in addition to any rights and obligations of, and benefits payable to, the Executive, or his or her estate or beneficiaries under any other employee benefit plan, employment agreement or compensation
program of the Company or any of its Affiliates, including the Employment Agreement. Without limiting the scope of the foregoing, the Executive shall be subject to all covenants set forth in the Employment Agreement, including those relating to
confidentiality, noncompetition and developments, and such covenants shall be fully enforceable pursuant to the terms of the Employment Agreement, regardless of whether the Executive is entitled to the benefits set forth herein or in the Employment
Agreement. 

  
 12 

 IN WITNESS WHEREOF, the Company has caused this Agreement to be executed by a duly authorized
officer of the Company and the Executive has executed this Agreement as of the day and year first above written. 
  

			
	WEST CORPORATION
		
	By:	 	 

  

	
	 Name:
 Title:

	
	   

	 Name: [First Name] [Middle Initial] [Last Name]

  
 13

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00237-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00237-of-00352.parquet"}]]