Document:

Horizon Health Corporation Bonus Plan Fiscal 2006

 Exhibit 10.16 
  
 HORIZON HEALTH CORPORATION 
 ANNUAL INCENTIVE BONUS PLAN – FISCAL 2006 
  

			
	 James K. Newman
 Chairman and CEO:
	 	Shall have a bonus base of one hundred (100%) percent of fiscal 2006 base salary; and shall earn a bonus for fiscal 2006 from zero (0%) percent to one hundred fifty (150%) percent
of fiscal 2006 base salary based upon satisfaction of certain performance targets established by the Compensation Committee of the Board of Directors.
		
	 David K. White, Ph.D.
 President and COO:
	 	Shall have a bonus base of seventy-five (75%) percent of fiscal 2006 base salary; and shall earn a bonus for fiscal 2006 from zero (0%) percent to one hundred (100%) percent of
fiscal 2006 base salary based upon satisfaction of certain performance targets established by the Compensation Committee of the Board of Directors.
		
	 John E. Pitts
 Executive Vice President -
 Finance and CFO:
	 	Shall have a bonus base of fifty (50%) percent of fiscal 2006 base salary; and shall earn a bonus for fiscal 2006 from zero (0%) percent to seventy (70%) percent of fiscal 2006 base
salary based upon satisfaction of certain performance targets established by the Compensation Committee of the Board of Directors.
		
	 Donald W. Thayer
 Executive Vice President -

Acquisitions and
 Development:
	 	Shall have a bonus base of fifty (50%) percent of fiscal 2006 base salary; and shall earn a bonus for fiscal 2006 from zero (0%) percent to seventy (70%) percent of fiscal 2006 base
salary based upon satisfaction of certain performance targets established by the Compensation Committee of the Board of Directors.
		
	 David K. Meyercord
 Executive Vice President -

Administration and
 General Counsel:
	 	Shall have a bonus base of fifty (50%) percent of fiscal 2006 base salary; and shall earn a bonus for fiscal 2006 from zero (0%) percent to seventy (70%) percent of fiscal 2006 base
salary based upon satisfaction of certain performance targets established by the Compensation Committee of the Board of Directors.

  

	*	Bonuses will be earned on a prorated basis, with zero (0%) percent of base salary earned in the event the Company achieves less than eighty (80%) percent of the performance
target for the fiscal year, one-half of the bonus base earned at eighty (80%) percent achievement, thereafter graduated up to the bonus base being earned at one hundred (100%) percent achievement of the performance target, and thereafter
graduated up to respective maximum bonus in the event the Company achieves one hundred fifteen (115%) percent or more of the performance target. 

 DEFERRED INCENTIVE AWARD PLAN – FISCAL 2006 
  
 The executive officers of the Company named above have been
granted deferred incentive awards on the following basis: 
  

	 	(a)	Each executive officer has a deferred incentive award base of fifty percent (50%) of 2006 base salary (except for Mr. Newman who has a bonus base of one hundred percent
(100%) and Dr. White who has a bonus base of seventy-five percent (75%) of their 2006 base salary) and may earn from zero percent (0%) to seventy percent (70%) of fiscal 2005 base salary (one hundred fifty percent (150%) in
the case of Mr. Newman and one hundred percent (100%) in the case of Dr. White) based upon the Company’s actual audited fiscal 2006 earnings per share as compared to budgeted fiscal 2006 earnings per share. For officers other
than Mr. Newman and Dr. White, deferred incentive awards are earned on a prorated basis, with zero percent (0%) of bonus base salary earned at achievement of eighty percent (80%) or less of target; twenty-five percent (25%) of
base salary earned at eighty percent (80%) achievement thereafter graduated up to fifty percent (50%) of base salary earned at one hundred percent (100%) achievement; and then further graduated up to seventy percent (70%) of base
salary in the event the Company achieves one hundred fifteen percent (115%) or more of the budgeted target. In the case of Mr. Newman, the deferred incentive award is earned fifty percent (50%) of base salary at eighty percent
(80%) achievement graduated up to one hundred percent (100%) of base salary at one hundred percent (100%) achievement and further graduated up to one hundred fifty percent (150%) of base salary at one hundred fifteen percent
(115%) or more achievement. In the case of Dr. White, the deferred incentive award is earned thirty-seven and one-half percent (37.5%) of base salary at eighty percent (80%) achievement graduated up to seventy-five percent
(75%) of base salary at one hundred percent (100%) achievement and further graduated up to one hundred percent (100%) of base salary at one hundred fifteen percent (115%) or more achievement. 

  

	 	(b)	Deferred incentive awards are payable in four installments with the first installment due when the audited financial results and satisfaction of the performance target are
determined after the end of the 2006 fiscal year. The other three installments are payable annually thereafter subject to the continued employment of the officer by the Company. If the employment of the officer terminates for any reason other than
death, disability or retirement, any unvested, unpaid installments are forfeited. All unvested installments, become fully vested and are payable in the event of a change in control of the Company. 

  

	 	(c)	The deferred incentive award is payable one-half in cash and one-half in restricted stock. The total number of shares of restricted stock will be determined by dividing the dollar
value of one-half of the total deferred incentive award that is earned by the closing stock price of the Common Stock of the Company on the last day of its fiscal 2006 year. Each installment is payable one-half in cash and one-half in restricted
stock.Revolving Credit & Security Agreement between UCN, Inc & Capitalsource Finance

 Exhibit 10.1 
  

  
 REVOLVING CREDIT AND SECURITY AGREEMENT 
  
 between 
  
 UCN, INC. 
  
 and 
  
 CAPITALSOURCE FINANCE LLC 
  
 Dated as of 
 November 11, 2005

  

 REVOLVING CREDIT AND SECURITY AGREEMENT 
  
 TABLE OF CONTENTS 
  

							
	 	  	 	  	 	  	Page

	I.	  	DEFINITIONS	  	1
				
	 	  	1.1	  	 General Terms
	  	1
			
	II.	  	ADVANCES, PAYMENT AND INTEREST	  	1
				
	 	  	2.1	  	 The Revolving Facility
	  	1
	 	  	2.2	  	 The Loans; Maturity
	  	2
	 	  	2.3	  	 Interest on the Facility
	  	2
	 	  	2.4	  	 Revolving Facility Disbursements; Requirement to Deliver Borrowing Certificate
	  	3
	 	  	2.5	  	 Revolving Facility Collections; Repayment; Borrowing Availability and Lockbox
	  	3
	 	  	2.6	  	 Promise to Pay; Manner of Payment
	  	4
	 	  	2.7	  	 Repayment of Excess Advances
	  	4
	 	  	2.8	  	 Payments by Lender
	  	5
	 	  	2.9	  	 Grant of Security Interest; Collateral
	  	5
	 	  	2.10	  	 Collateral Administration
	  	6
	 	  	2.11	  	 Power of Attorney
	  	7
	 	  	2.12	  	 Evidence of Loans
	  	7
			
	III.	  	FEES AND OTHER CHARGES	  	8
				
	 	  	3.1	  	 Commitment Fee
	  	8
	 	  	3.2	  	 Unused Line Fee
	  	8
	 	  	3.3	  	 Collateral Management Fee
	  	9
	 	  	3.4	  	 Computation of Fees; Lawful Limits
	  	9
	 	  	3.5	  	 Default Rate of Interest
	  	9
	 	  	3.6	  	 Acknowledgement of Joint and Several Liability
	  	9
			
	IV.	  	CONDITIONS PRECEDENT	  	10
				
	 	  	4.1	  	 Conditions to Initial Advance and Closing
	  	10
	 	  	4.2	  	 Conditions to Each Advance
	  	11
			
	V.	  	REPRESENTATIONS AND WARRANTIES	  	12
				
	 	  	5.1	  	 Organization and Authority
	  	12
	 	  	5.2	  	 Loan Documents
	  	13
	 	  	5.3	  	 Subsidiaries, Capitalization and Ownership Interests
	  	13
	 	  	5.4	  	 Properties
	  	14
	 	  	5.5	  	 Other Agreements
	  	14
	 	  	5.6	  	 Litigation
	  	14
	 	  	5.7	  	 Hazardous Materials
	  	15
	 	  	5.8	  	 Potential Tax Liability; Tax Returns; Governmental Reports
	  	15
	 	  	5.9	  	 Financial Statements and Reports
	  	15
	 	  	5.10	  	 Compliance with Law
	  	15
	 	  	5.11	  	 Intellectual Property
	  	16
	 	  	5.12	  	 Licenses and Permits; Labor
	  	16
	 	  	5.13	  	 No Default
	  	16
	 	  	5.14	  	 Disclosure
	  	16
	 	  	5.15	  	 Existing Indebtedness; Investments, Guarantees and Certain Contracts
	  	16
	 	  	5.16	  	 Other Agreements
	  	17

  

 i 

							
	 	  	5.17	  	 Insurance
	  	17
	 	  	5.18	  	 Names; Location of Offices, Records and Collateral
	  	17
	 	  	5.19	  	 Non-Subordination
	  	18
	 	  	5.20	  	 Accounts
	  	18
			
	VI.	  	AFFIRMATIVE COVENANTS	  	19
				
	 	  	6.1	  	 Financial Statements, Borrowing Certificate, Financial Reports and Other Information
	  	19
	 	  	6.2	  	 Payment of Obligations
	  	20
	 	  	6.3	  	 Conduct of Business and Maintenance of Existence and Assets
	  	21
	 	  	6.4	  	 Compliance with Legal and Other Obligations
	  	21
	 	  	6.5	  	 Insurance
	  	21
	 	  	6.6	  	 True Books
	  	22
	 	  	6.7	  	 Inspections; Periodic Audits and Reappraisals
	  	22
	 	  	6.8	  	 Further Assurances; Post Closing
	  	22
	 	  	6.9	  	 Payment of Indebtedness
	  	22
	 	  	6.10	  	 Lien Searches
	  	22
	 	  	6.11	  	 Use of Proceeds
	  	23
	 	  	6.12	  	 Collateral Documents; Security Interest in Collateral
	  	23
	 	  	6.13	  	 Right of First Offer
	  	23
	 	  	6.14	  	 Taxes and Other Charges
	  	23
	 	  	6.15	  	 Payroll Taxes
	  	24
			
	VII.	  	NEGATIVE COVENANTS	  	24
				
	 	  	7.1	  	 Financial Covenants
	  	24
	 	  	7.2	  	 Permitted Indebtedness
	  	24
	 	  	7.3	  	 Permitted Liens
	  	25
	 	  	7.4	  	 Investments; New Facilities or Collateral; Subsidiaries
	  	26
	 	  	7.5	  	 Dividends; Redemptions
	  	26
	 	  	7.6	  	 Transactions with Affiliates
	  	26
	 	  	7.7	  	 Charter Documents; Fiscal Year; Name; Jurisdiction of Organization; Dissolution; Use of Proceeds
	  	27
	 	  	7.8	  	 Truth of Statements
	  	27
	 	  	7.10	  	 Transfer of Assets
	  	27
			
	VIII.	  	EVENTS OF DEFAULT	  	28
			
	IX.	  	RIGHTS AND REMEDIES AFTER DEFAULT	  	31
				
	 	  	9.1	  	 Rights and Remedies
	  	31
	 	  	9.2	  	 Application of Proceeds
	  	32
	 	  	9.3	  	 Rights of Lender to Appoint Receiver
	  	32
	 	  	9.4	  	 Rights and Remedies not Exclusive
	  	32
			
	X.	  	WAIVERS AND JUDICIAL PROCEEDINGS	  	33
				
	 	  	10.1	  	 Waivers
	  	33
	 	  	10.2	  	 Delay; No Waiver of Defaults
	  	33
	 	  	10.3	  	 Jury Waiver
	  	33
	 	  	10.4	  	 Cooperation in Discovery and Litigation
	  	34
			
	XI.	  	EFFECTIVE DATE AND TERMINATION	  	34
				
	 	  	11.1	  	 Termination and Effective Date Thereof
	  	34
	 	  	11.2	  	 Survival
	  	35

  

 ii 

							
	XII.	  	MISCELLANEOUS	  	35
				
	 	  	12.1	 	 Governing Law; Jurisdiction; Service of Process; Venue
	  	35
	 	  	12.2	 	 Successors and Assigns; Participations; New Lenders
	  	35
	 	  	12.3	 	 Application of Payments
	  	36
	 	  	12.4	 	 Indemnity
	  	36
	 	  	12.5	 	 Notice
	  	37
	 	  	12.6	 	 Severability; Captions; Counterparts; Facsimile Signatures
	  	37
	 	  	12.7	 	 Expenses
	  	37
	 	  	12.8	 	 Entire Agreement
	  	38
	 	  	12.9	 	 Lender Approvals
	  	38
	 	  	12.10	 	 Confidentiality and Publicity
	  	38
	 	  	12.11	 	 Release of Lender
	  	38
	 	  	12.12	 	 Agent
	  	39
	 	  	12.13	 	 Agreement Controls
	  	39
	 	  	ANNEX I	  	1
	 	  	FINANCIAL COVENANTS	  	1
	 	  	1)	 	 Fixed Charge Coverage Ratio (EBITDA/Fixed Charges)
	  	1
	 	  	2)	 	 Cash Velocity
	  	1
	 	  	3)	 	 Minimum Availability
	  	1
	 	  	APPENDIX A	  	1
	 	  	DEFINITIONS	  	1

  

 iii 

 REVOLVING CREDIT AND SECURITY AGREEMENT 
  
 THIS REVOLVING CREDIT AND SECURITY AGREEMENT (the
“Agreement”) dated as of November 11, 2005 is entered into between UCN, INC., a Delaware corporation (the “Borrower”), and CAPITALSOURCE FINANCE LLC, a Delaware limited liability company (the
“Lender”). Despite the various references to multiple persons and/or entities constituting the Borrower or Guarantor (as defined below) in this Agreement, Borrower and Lender recognize that there will be only one Borrower and no
Guarantor as of the date hereof. 
  
 WHEREAS, Borrower has
requested that Lender make available to Borrower a revolving credit facility (the “Revolving Facility”) in a maximum principal amount at any time outstanding of up to Ten Million and No/100ths Dollars ($10,000,000) (the
“Facility Cap”), the proceeds of which shall be used by Borrower as a wholesale reseller of long distance telephone services, to refinance Borrower’s existing indebtedness incurred in the purchase or generation of receivables,
for the purchase or generation of receivables, for payments to Lender hereunder, and for any other lawful purpose not prohibited by this Agreement; and 
  
 WHEREAS, Lender is willing to make the Revolving Facility available to Borrower upon the terms and subject to the conditions set forth herein. 

 
 NOW, THEREFORE, in consideration of the foregoing and for other good and
valuable consideration, the receipt and adequacy of which hereby are acknowledged, Borrower and Lender hereby agree as follows: 
  

	I.	DEFINITIONS 

  

	 	1.1	General Terms 

  
 For purposes of this Agreement, in addition to the definitions above and elsewhere in this Agreement, the terms listed in Appendix
A and Annex I hereto shall have the meanings given such terms in Appendix A and Annex I, which are incorporated herein and made a part hereof. All capitalized terms used which are not specifically defined herein shall have
meanings provided in Article 9 of the UCC in effect on the date hereof to the extent the same are used or defined therein. Unless otherwise specified herein or in Appendix A, Annex I, any agreement, contract or instrument referred
to herein or in Appendix A or Annex I shall mean such agreement, contract or instrument as modified, amended, restated or supplemented from time to time. Unless otherwise specified, as used in the Loan Documents or in any certificate,
report, instrument or other document made or delivered pursuant to any of the Loan Documents, all accounting terms not defined in Appendix A, Annex I or elsewhere in this Agreement shall have the meanings given to such terms in and
shall be interpreted in accordance with GAAP. References herein to “Eastern Time” shall mean eastern standard time or eastern daylight savings time as in effect on any date of determination in the eastern United States of America.

  

	II.	ADVANCES, PAYMENT AND INTEREST 

  

	 	2.1	The Revolving Facility 

  
 (a) Subject to the provisions of this Agreement, Lender shall make Advances to Borrower under the Revolving Facility from time to time
during the Term, provided that, notwithstanding any other provision of this Agreement, the aggregate amount of all Advances at any one time outstanding 

 
under the Revolving Facility shall not exceed the lesser of (a) the Facility Cap, and (b) the Availability. The Revolving Facility is a revolving
credit facility, which may be drawn, repaid and redrawn, from time to time as permitted under this Agreement. Any determination as to whether there is Availability for Advances shall be made by Lender in its sole discretion and is final and binding
upon Borrower. Unless otherwise permitted by Lender, each Advance shall be in an amount of at least $1,000. Subject to the provisions of this Agreement, Borrower may request Advances under the Revolving Facility up to and including the value, in
U.S. Dollars, of the sum of (i) eighty percent (80%) of the Borrowing Base for Eligible Receivables, and (ii) sixty percent (60%) of the Borrowing Base for Eligible Unbilled Receivables minus, if applicable, amounts
adjusted or reserved pursuant to this Agreement (such calculated amount being referred to herein as the “Availability”) provided, however, that at no time shall more than twenty-five percent (25%) of the
Availability be comprised of Eligible Unbilled Receivables. Advances under the Revolving Facility automatically shall be made for the payment of interest on the Loan and other Obligations on the date when due to the extent available and as provided
for herein. 
  
 (b) Lender has established the
above-referenced advance rate for Availability and, in its Permitted Discretion, may further adjust the Availability and such advance rate by applying percentages (known as “dilution factors”) to Eligible Receivables and Eligible Unbilled
Receivables based upon Borrower’s actual recent collection history in a manner consistent with Lender’s underwriting practices and procedures, including without limitation Lender’s review and analysis of, among other things,
Borrower’s historical returns, rebates, discounts, credits and allowances (collectively, the “Dilution Items”). Such dilution factors and the advance rate for Availability may be adjusted by Lender throughout the Term as
warranted by Lender’s underwriting practices and procedures in its sole credit judgment. Also, Lender shall have the right to establish from time to time, in its Permitted Discretion, reserves against the Borrowing Base, which reserves shall
have the effect of reducing the amounts otherwise eligible to be disbursed to Borrower under the Revolving Facility pursuant to this Agreement. 
  

	 	2.2	The Loans; Maturity 

  
 All amounts outstanding under the Loans and other Obligations shall be due and payable in full in cash, if not earlier in accordance with
this Agreement, on the last day of the Term (such earlier date being the “Revolving Facility Maturity Date”). 
  

	 	2.3	Interest on the Facility 

  
 Interest on outstanding Advances under the Facility shall be payable monthly in arrears on the first day of each calendar month at an
annual rate of Prime Rate plus 2.25%, provided, however, that, notwithstanding any provision of any Loan Document, for the purpose of calculating interest hereunder, the Prime Rate shall be not less than 7.00%, in each case calculated
on the basis of a 360-day year and for the actual number of calendar days elapsed in each interest calculation period. Interest accrued on each Advance under the Facility shall be due and payable on the first day of each calendar month, in
accordance with the procedures provided for in Section 2.5 and Section 2.6, commencing December 1, 2005, and continuing until the later of the expiration of the Term and the full performance and irrevocable payment in
full in cash of the Obligations and termination of this Agreement. 
  
 Notwithstanding anything to the contrary contained in this Agreement, Borrower acknowledges that Lender has agreed to provide Borrower with the Advances based upon its expectation that Borrower shall maintain average
outstanding Advances of at least $2,000,000 at all times throughout the Term. In the event that Borrower fails to maintain average outstanding Advances of at least $2,000,000 during any month, Borrower shall pay Lender, upon demand, an interest
maintenance fee 

  

 2 

 
equal to the difference between that interest payable to Lender under this Agreement and the interest that would have been payable to Lender under this
Agreement had Borrower maintained average outstanding Advances of at least $2,000,000 during such month. 
  

	 	2.4	Revolving Facility Disbursements; Requirement to Deliver Borrowing Certificate 

  
 So long as no Default or Event of Default shall have occurred and be continuing, Borrower may give Lender
irrevocable written notice requesting an Advance under the Revolving Facility by delivering to Lender not later than 11:00 a.m. (Eastern Time) at least two but not more than four Business Days before the proposed borrowing date of such requested
Advance (the “Borrowing Date”), a completed Borrowing Certificate and relevant supporting documentation satisfactory to Lender, which shall (i) specify the proposed Borrowing Date of such Advance which shall be a Business Day,
(ii) specify the principal amount of such requested Advance, (iii) certify the matters contained in Section 4.2, and (iv) specify the amount of any recoupments of any third party payor being sought, requested or claimed,
or, to Borrower’s knowledge, threatened against Borrower or Borrower’s Affiliates. Each time a request for an Advance is made, and, in any event and regardless of whether an Advance is being requested, on Tuesday of each week during the
Term (and more frequently if Lender shall so request) until the Obligations are indefeasibly paid in cash in full and this Agreement is terminated, Borrower shall deliver to Lender a Borrowing Certificate accompanied by a separate detailed aging and
categorizing of Borrower’s accounts receivable and accounts payable and such other supporting documentation with respect to the figures and information in the Borrowing Certificate as Lender shall reasonably request from a credit or security
perspective or otherwise. On each Borrowing Date, Borrower irrevocably authorizes Lender to disburse the proceeds of the requested Advance to the appropriate Borrower’s account(s) as set forth on Schedule 2.4, in all cases for credit to
the appropriate Borrower (or to such other account as to which the appropriate Borrower shall instruct Lender) via Federal funds wire transfer no later than 4:00 p.m. (Eastern Time). 
  

	 	2.5	Revolving Facility Collections; Repayment; Borrowing Availability and Lockbox 

  
 Borrower shall maintain one or more lockbox accounts (individually and collectively, the “Lockbox
Account”) with one or more banks mutually acceptable to Borrower and Lender (each, a “Lockbox Bank”), and shall execute with each Lockbox Bank one or more agreements acceptable to Lender (individually and collectively, the
“Lockbox Agreement”), and such other agreements related thereto as Lender may require. Each Borrower shall ensure that all collections of Borrower’s Accounts and all other cash payments received by any Borrower are paid and
delivered directly from Account Debtors and other Persons into the appropriate Lockbox Account (except for collections of Borrower’s Accounts in the CMLite billing system which shall be remitted to Account No. 275-006-278 maintained with
Zions First National Bank so long as such account is maintained by Borrower, Borrower does not include such Accounts in its Borrowing Certificates, and Lender does not make any Advances based upon such Accounts). The Lockbox Agreements shall provide
that the Lockbox Banks immediately will transfer all funds paid into the Lockbox Accounts into a depository account or accounts maintained by Lender or an Affiliate of Lender at such bank as Lender may communicate to Borrower from time to time (the
“Concentration Account”). Notwithstanding and without limiting any other provision of any Loan Document, Lender shall apply, on a daily basis, all funds transferred into the Concentration Account pursuant to the Lockbox Agreement
and this Section 2.5 in such order and manner as determined by Lender. To the extent that any Accounts are collected by Borrower or any other cash payments received by Borrower are not sent directly to the appropriate Lockbox Account but
are received by Borrower or any of Borrower’s Affiliates, such collections and proceeds shall be held in trust for the benefit of Lender and immediately remitted (and in any event within two (2) Business Days), in the form received, to the

  

 3 

 
appropriate Lockbox Account for immediate transfer to the Concentration Account. Borrower acknowledges and agrees that compliance with the terms of this
Section 2.5 is an essential term of this Agreement, and that, in addition to and notwithstanding any other rights Lender may have hereunder, under any other Loan Document, under applicable law or at equity, upon each and every failure by
Borrower or any of Borrower’s Affiliates to comply with any such terms Lender shall be entitled to assess a lockbox non-compliance fee which shall operate to increase the Applicable Rate by two percent per annum during any period of
non-compliance, whether or not a Default or an Event of Default occurs or is declared, provided that nothing shall prevent Lender from considering any failure to comply with the terms of this Section 2.5 to be a Default or an Event of
Default. All funds transferred to the Concentration Account for application to the Obligations under the Revolving Facility shall be applied to reduce the Obligations under the Revolving Facility, but, for purposes of calculating interest hereunder,
shall be subject to a two Business Day clearance period. If as the result of collections of Accounts and/or any other cash payments received by any Borrower pursuant to this Section 2.5 a credit balance exists with respect to the
Concentration Account, such credit balance shall not accrue interest in favor of a Borrower, but shall be available to Borrower upon Borrower’s written request. If applicable, at any time prior to the execution of all or any of the Lockbox
Agreements and operation of all or any of the Lockbox Accounts and subject to the exception for the Accounts in the CMLite billing system described in this Section, Borrower and Borrower’s Affiliates shall direct all collections or proceeds it
receives on Accounts or from other Collateral to the accounts(s) mutually acceptable to Borrower and Lender. 
  

	 	2.6	Promise to Pay; Manner of Payment 

  
 Borrower absolutely and unconditionally promises to pay principal, interest and all other amounts payable hereunder, or under any other
Loan Document, without any right of rescission and without any deduction whatsoever, including any deduction for any setoff, counterclaim or recoupment, and notwithstanding any damage to, defects in or destruction of the Collateral or any other
event, including obsolescence of any property or improvements. All payments made by Borrower (other than payments automatically paid through Advances under the Revolving Facility as provided herein), shall be made only by wire transfer on the date
when due, without offset or counterclaim, in U.S. Dollars, in immediately available funds to such account as may be indicated in writing by Lender to Borrower from time to time. Any such payment received after 2:00 p.m. (Eastern Time) on the date
when due shall be deemed received on the following Business Day. Whenever any payment hereunder shall be stated to be due or shall become due and payable on a day other than a Business Day, the due date thereof shall be extended to, and such payment
shall be made on, the next succeeding Business Day, and such extension of time in such case shall be included in the computation of payment of any interest (at the interest rate then in effect during such extension) and/or fees, as the case may be.

  

	 	2.7	Repayment of Excess Advances 

  
 Any balance of Advances under the Revolving Facility outstanding at any time in excess of the lesser of the Facility Cap or the
Availability shall be immediately due and payable by Borrower without the necessity of any demand, at the Payment Office, whether or not a Default or Event of Default has occurred or is continuing and shall be paid in the manner specified in
Section 2.6. 
  

 4 

	 	2.8	Payments by Lender 

  
 Should any amount required to be paid under any Loan Document be unpaid, such amount may be paid by Lender, which payment shall be deemed
a request for an Advance under the Revolving Facility as of the date such payment is due, and Borrower irrevocably authorizes disbursement of any such funds to Lender by way of direct payment of the relevant amount, interest or Obligations. No
payment or prepayment of any amount by Lender or any other Person shall entitle any Person to be subrogated to the rights of Lender under any Loan Document unless and until the Obligations have been fully performed and paid irrevocably in cash and
this Agreement has been terminated. Any sums expended by Lender as a result of Borrower’s or Guarantor’s failure to pay, perform or comply with any Loan Document or any of the Obligations may be charged to Borrower’s account as an
Advance under the Revolving Facility and added to the Obligations. 
  

	 	2.9	Grant of Security Interest; Collateral 

  
 (a) To secure the payment and performance of the Obligations, Borrower hereby grants to Lender a continuing security interest in and Lien
upon, and pledges to Lender, all of its right, title and interest in and to the following whether now owned or hereafter acquired and wheresoever located (collectively and each individually, the “Collateral”), which security
interest is intended to be a first priority security interest: 
  
 (i) all Accounts and Inventory; 
  
 (ii) all Cash, Chattel Paper, Commercial Tort Claims, Deposit Accounts (including, but not limited to, Deposit Account Nos. 275-006-278 and 275-003-010 maintained with Zions First National Bank and Deposit Account
No. 100-88503-54 maintained with Wells Fargo Bank, N.A.) Documents, General Intangibles, Government Contracts, Instruments, Investment Property, Letter of Credit Rights, Permits, and Supporting Obligations but only to the extent that any of
such property arises from or pertains to the Accounts, Inventory, or Proceeds thereof or is necessary or useful to collect, complete, dispose of, or enforce any rights or obligations in connection with such Accounts, Inventory, or the Proceeds
thereof 
  
 (iii) all electronic and tangible
books, records, compact discs, diskettes, tapes, and other information and documents (collectively “Books and Records”) but only to the extent that any of such Books and Records evidences, arises from, or pertains to any of the collateral
in items (i) or (ii) above or items (iv) or (v) below or is necessary or useful to collect, complete, dispose of, or enforce any rights or obligations in connection with any of the foregoing collateral as well as all computers,
file cabinets and similar office equipment containing any of the Books and Records; 
  
 (iv) all accessions, additions, amendments, attachments, modifications, replacements, and substitutions to any of the foregoing; and

  
 (v) all Proceeds (including, but not limited
to, insurance proceeds) and products pertaining to any of the foregoing. 
  
 Notwithstanding anything to the contrary contained herein, the Collateral shall not include: (a) any cash that is raised by Debtor from the sale of any stock or other securities; any Deposit Account containing only such cash and not
constituting one of the Deposit Accounts specifically described in item (ii) above; any Investment Property that is acquired with such cash as a temporary investment pending application for working capital or other corporate purposes; or the
Proceeds thereof (except to the extent that any of 

  

 5 

 
the foregoing is used to acquire or generate any Collateral that is not excluded by this paragraph); or (b) Debtor’s stock or other equity
interests in MyACD, Inc. or Buyers United, Inc. - Virginia. 
  
 (b) Upon the execution and delivery of this Agreement, and upon the proper filing of the necessary financing statements, without any further action, Lender will have a good, valid and perfected first priority Lien and
security interest in the Collateral, subject to no transfer or other restrictions or Liens of any kind in favor of any other Person except for Permitted Liens. No financing statement relating to any of the Collateral is on file in any public office
except those (i) on behalf of Lender, (ii) in connection with Permitted Liens; and (iii) pertaining to existing Indebtedness that is being refinanced with the initial Advance from the Revolving Facility and will be terminated
contemporaneously with the making of such Advance. 
  

	 	2.10	Collateral Administration 

  
 (a) All Collateral (except Deposit Accounts) will at all times be kept by Borrower at the locations set forth on
Schedule 5.18B hereto and shall not, without thirty (30) calendar days prior written notice to Lender, be moved therefrom, and in any case shall not be moved outside the continental United States. 
  
 (b) Borrower shall keep accurate and complete records of its
Accounts and all payments and collections thereon and shall submit such records to Lender on such periodic bases as Lender may request. In addition, if Accounts of Borrower in an aggregate face amount in excess of $100,000 become ineligible because
they fall within one of the specified categories of ineligibility set forth in the definition of Eligible Receivables and Eligible Unbilled Receivables, Borrower shall notify Lender of such occurrence on the first Business Day following such
occurrence and the Borrowing Base shall thereupon be adjusted to reflect such occurrence. If requested by Lender, Borrower shall execute and deliver to Lender formal written assignments of all of its Accounts weekly or daily as Lender may request,
including all Accounts created since the date of the last assignment, together with copies of claims, invoices and/or other information related thereto. To the extent that collections from such assigned Accounts exceed the amount of the Obligations,
such excess amount shall not accrue interest in favor of Borrower, but shall be available to Borrower upon Borrower’s written request. 
  
 (c) Whether or not an Event of Default has occurred, any of Lender’s officers, employees, representatives or agents shall have the
right, at any time during normal business hours, in the name of Lender, any designee of Lender or Borrower, to verify the validity, amount or any other matter relating to any Accounts of Borrower. Borrower shall cooperate fully with Lender in an
effort to facilitate and promptly conclude such verification process. 
  
 (d) To expedite collection, Borrower shall endeavor in the first instance to make collection of its Accounts for Lender. Lender shall have the right at all times after the occurrence and during the continuance of an
Event of Default to notify Account Debtors owing Accounts to Borrower that their Accounts have been assigned to Lender and to collect such Accounts directly in its own name and to charge collection costs and expenses, including reasonable
attorney’s fees, to Borrower. 
  
 (e) As and
when determined by Lender in its sole discretion, Lender will perform the searches described in clauses (i) and (ii) below against Borrower and Guarantors (the results of which are to be consistent with Borrower’s representations and
warranties under this Agreement), all at Borrower’s expense: (i) UCC searches with the Secretary of State of the jurisdiction of organization of Borrower and Guarantor and the Secretary of State and local filing offices of each
jurisdiction where Borrower and/or Guarantor maintain their respective executive offices, a place of business or assets; and 

  

 6 

 
(ii) judgment, federal tax lien and corporate and partnership tax lien searches, in each jurisdiction searched under clause (i) above. 

 
 (f) Borrower (i) shall provide prompt written notice
to the Lockbox Bank to transfer all items, collections and remittances to the Concentration Account, (ii) shall direct each Account Debtor to make payments to the appropriate Lockbox Account, and Borrower hereby authorizes Lender, upon any
failure to send such directions within ten (10) calendar days after the date of this Agreement (or ten (10) calendar days after the Person becomes an Account Debtor), to send any and all similar directions to such Account Debtors, and
(iii) shall do anything further that may be lawfully required by Lender to create and perfect Lender’s lien on any Collateral and effectuate the intentions of the Loan Documents. At Lender’s request, Borrower shall immediately deliver
to Lender all items for which Lender must receive possession to obtain a perfected security interest and all notes, certificates, and documents of title, Chattel Paper, warehouse receipts, Instruments, and any other similar instruments constituting
Collateral. 
  

	 	2.11	Power of Attorney 

  
 Lender is hereby irrevocably made, constituted and appointed the true and lawful attorney for Borrower (without requiring Lender to act as
such) with full power of substitution to do the following: (i) endorse the name of any such Person upon any and all checks, drafts, money orders, and other instruments for the payment of money that are payable to such Person and constitute
collections on its or their Accounts; (ii) execute in the name of such Person any financing statements, schedules, assignments, instruments, documents, and statements that it is or they or are obligated to give Lender under any of the Loan
Documents; and (iii) do such other and further acts and deeds in the name of such Person that Lender may deem necessary or desirable to enforce any Account or other Collateral or to perfect Lender’s security interest or lien in any
Collateral. In addition, if any such Person breaches its obligation hereunder to direct payments of Accounts or the proceeds of any other Collateral to the appropriate Lockbox Account, Lender, as the irrevocably made, constituted and appointed true
and lawful attorney for such Person pursuant to this paragraph, may, by the signature or other act of any of Lender’s officers or authorized signatories (without requiring any of them to do so), direct any federal, state or private payor or
fiscal intermediary to pay proceeds of Accounts or any other Collateral to the appropriate Lockbox Account. 
  

	 	2.12	Evidence of Loans 

  
 (a) Lender shall maintain, in accordance with its usual practice, electronic or written records evidencing the indebtedness and
obligations to such Lender resulting from each Loan made by such Lender from time to time, including without limitation, the amounts of principal and interest payable and paid to such Lender from time to time under this Agreement. 
  
 (b) The entries made in the electronic or written records
maintained pursuant to this Section 2.12 (the “Register”) shall be prima facie evidence of the existence and amounts of the obligations and indebtedness therein recorded; provided, however, that the failure of the
Lender to maintain such records or any error therein shall not in any manner affect the obligations of the Borrower to repay the Loans or Obligations in accordance with their terms. 
  
 (c) Lender will account to Borrower monthly with a statement of Advances under the Revolving Facility, and
any charges and payments made pursuant to this Agreement, and in the 

  

 7 

 
absence of manifest error, such accounting rendered by Lender shall be deemed final, binding and conclusive unless Lender is notified by Borrower in writing
to the contrary within fifteen (15) calendar days of Receipt of each accounting, which notice shall be deemed an objection only to items specifically objected to therein. 
  
 (d) The Borrower agrees that: 
  
 (i) upon written notice by Lender to the Borrower that a promissory note or other evidence of indebtedness
is requested by Lender to evidence the Loans and other Obligations owing or payable to, or to be made by, such Lender, the borrower shall promptly (and in any event within three (3) Business Days of any such request) execute and deliver to
Lender an appropriate promissory note or notes in form and substance reasonably acceptable to the Lender and Borrower, payable to the order of Lender or in a principal amount equal to the amount of the Loans owing or payable to Lender; 

 
 (ii) all references to Notes in the Loan Documents shall
mean Notes, if any, to the extent issued (and not returned to the Borrower for cancellation) hereunder, as the same may be amended, modified, divided, supplemented and/or restated from time to time; and 
  
 (iii) upon Lender’s written request, and in any event
within three (3) Business Days of any such request, borrower shall execute and deliver to Lender new notes and/or divide the notes in exchange for then existing notes in such smaller amounts or denominations as Lender shall specify in its sole
and absolute discretion; provided, that the aggregate principal amount of such new Notes shall not exceed the aggregate principal amount of the Notes outstanding at the time such request is made; and provided, further, that such
notes that are to be replaced shall then be deemed no longer outstanding hereunder and replaced by such new notes and returned to the Borrower within a reasonable period of time after Lender’s receipt of the replacement notes. 
  

	III.	FEES AND OTHER CHARGES 

  

	 	3.1	Commitment Fee 

  
 On or before the Closing Date, Borrower shall pay to Lender .5% of the Facility Cap as a nonrefundable commitment fee. 
  

	 	3.2	Unused Line Fee 

  
 Borrower shall pay to Lender monthly an unused line fee (the “Unused Line Fee”) in an amount equal to .042% per
month of the difference derived by subtracting (i) the daily average amount of the balances under the Revolving Facility outstanding during the preceding month, from (ii) the Facility Cap. The Unused Line Fee shall be payable monthly in
arrears on the first day of each successive calendar month (starting with the month in which the Closing Date occurs). 
  

 8 

	 	3.3	Collateral Management Fee 

  
 Borrower shall pay Lender as additional interest a monthly collateral management fee (the “Collateral Management Fee”)
equal to .042% per month of the Facility Cap. The Collateral Management Fee shall be payable monthly in arrears on the first day of each successive calendar month (starting with the month in which the Closing Date occurs). 
  

	 	3.4	Computation of Fees; Lawful Limits 

  
 All fees hereunder shall be computed on the basis of a year of 360 days and for the actual number of days elapsed in each calculation
period, as applicable. In no contingency or event whatsoever, whether by reason of acceleration or otherwise, shall the interest and other charges paid or agreed to be paid to Lender for the use, forbearance or detention of money hereunder exceed
the maximum rate permissible under applicable law which a court of competent jurisdiction shall, in a final determination, deem applicable hereto. If, due to any circumstance whatsoever, fulfillment of any provision hereof, at the time performance
of such provision shall be due, shall exceed any such limit, then, the obligation to be so fulfilled shall be reduced to such lawful limit, and, if Lender shall have received interest or any other charges of any kind which might be deemed to be
interest under applicable law in excess of the maximum lawful rate, then such excess shall be applied first to any unpaid fees and charges hereunder, then to unpaid principal balance owed by Borrower hereunder, and if the then remaining excess
interest is greater than the previously unpaid principal balance, Lender shall promptly refund such excess amount to Borrower and the provisions hereof shall be deemed amended to provide for such permissible rate. The terms and provisions of this
Section 3.4 shall control to the extent any other provision of any Loan Document is inconsistent herewith. 
  

	 	3.5	Default Rate of Interest 

  
 Upon the occurrence and during the continuation of an Event of Default, the Applicable Rate of interest in effect at such time with
respect to the Obligations shall be increased by 5.0% per annum (the “Default Rate”). 
  

	 	3.6	Acknowledgement of Joint and Several Liability 

  
 Borrower acknowledges that it is jointly and severally liable for all of the Obligations under the Loan Documents. Borrower expressly
understands, agrees and acknowledges that (i) Borrower is an Affiliated entity by common ownership of each other Borrower, (ii) each Borrower desires to have the availability of one common credit facility instead of separate credit
facilities, (iii) each Borrower has requested that Lender extend such a common credit facility on the terms herein provided, (iv) Lender will be lending against, and relying on a lien upon, all of Borrowers’ assets even though the
proceeds of any particular loan made hereunder may not be advanced directly to a particular Borrower, (v) Borrower will nonetheless benefit by the making of all such loans by Lender and the availability of a single credit facility of a size
greater than each could independently warrant, and (vi) all of the representations, warranties, covenants, obligations, conditions, agreements and other terms contained in the Loan Documents shall be applicable to and shall be binding upon
Borrower. 
  

 9 

	IV.	CONDITIONS PRECEDENT 

  

	 	4.1	Conditions to Initial Advance and Closing 

  
 The obligations of Lender to consummate the transactions contemplated herein and to make the initial Advance under the Revolving Facility
(the “Initial Advance”) are subject to the satisfaction, in the sole judgment of Lender, of the following: 
  
 (a) (i) Borrower shall have delivered to Lender (A) the Loan Documents to which it is a party, each duly executed by an
authorized officer of Borrower and the other parties thereto, (B) a Borrowing Certificate for the Initial Advance under the Revolving Facility executed by an authorized officer of Borrower, and (ii) each Guarantor shall have delivered to
Lender the Loan Documents to which such Guarantor is a party, each duly executed and delivered by Guarantor or an authorized officer of such Guarantor, as applicable, and the other parties thereto; 
  
 (b) all in form and substance satisfactory to Lender in its
sole discretion, Lender shall have received (i) a report of Uniform Commercial Code financing statement, tax and judgment lien searches performed with respect to Borrower and Guarantor in each jurisdiction determined by Lender in its sole
discretion, and such report shall show no Liens on the Collateral (other than Permitted Liens), (ii) each document (including, without limitation, any Uniform Commercial Code financing statement) required by any Loan Document or under law or
requested by Lender to be filed, registered or recorded to create in favor of Lender, a perfected first priority security interest upon the Collateral, and (iii) evidence of each such filing, registration or recordation and of the payment by
Borrower of any necessary fee, tax or expense relating thereto; 
  
 (c) Lender shall have received (i) the Charter and Good Standing Documents, all in form and substance acceptable to Lender, (ii) a certificate of the corporate secretary or assistant secretary of Borrower
and Guarantor dated the Closing Date, as to the incumbency and signature of the Persons executing the Loan Documents, in form and substance acceptable to Lender, and (iii) the written legal opinion of counsel for Borrower and Guarantors, in
form and substance satisfactory to Lender and its counsel; 
  
 (d) Lender shall have received a certificate of the chief financial officer (or, in the absence of a chief financial officer, the chief executive officer) of Borrower and Guarantor, in form and substance satisfactory
to Lender (each, a “Solvency Certificate”), certifying (i) the solvency of such Person after giving effect to the transactions and the Indebtedness contemplated by the Loan Documents, and (ii) as to such Person’s
financial resources and ability to meet its obligations and liabilities as they become due, to the effect that as of the Closing Date and the Borrowing Date for the Initial Advance and after giving effect to such transactions and Indebtedness:
(A) the assets of such Person, at a Fair Valuation, exceed the total liabilities (including contingent, subordinated, unmatured and unliquidated liabilities) of such Person, and (B) no unreasonably small capital base with which to engage
in its anticipated business exists with respect to such Person; 
  
 (e) Lender shall have completed examinations, the results of which shall be satisfactory in form and substance to Lender, of the Collateral, the financial statements and the books, records, business, obligations,
financial condition and operational state of each Borrower and Guarantor, and each such Person shall have demonstrated to Lender’s satisfaction that (i) its operations comply, in all respects deemed material by Lender, in its sole
judgment, with all applicable federal, state, foreign and local laws, statutes and regulations, (ii) its operations are not the subject of any governmental investigation, evaluation or any remedial action which could result in any expenditure
or liability deemed 

  

 10 

 
material by Lender, in its sole judgment, and (iii) it has no liability (whether contingent or otherwise) that is deemed material by Lender, in its sole
judgment; 
  
 (f) Lender shall have received all
fees, charges and expenses payable to Lender on or prior to the Closing Date pursuant to the Loan Documents; 
  
 (g) all in form and substance satisfactory to Lender in its sole discretion, Lender shall have received such consents, approvals and
agreements from such third parties as Lender and its counsel shall determine are necessary or desirable with respect to (i) the Loan Documents and/or the transactions contemplated thereby, and/or (ii) claims against any Borrower or
Guarantor or the Collateral; 
  
 (h) Borrower
shall be in compliance with Section 6.5, and Lender shall have received copies of all insurance policies or binders, original certificates of all insurance policies of Borrower confirming that they are in effect and that the premiums due
and owing with respect thereto have been paid in full and endorsements of such policies issued by the applicable Insurers and in each case and naming Lender as additional insured or as loss payee with respect to the Collateral, as appropriate;

  
 (i) all corporate and other proceedings,
documents, instruments and other legal matters in connection with the transactions contemplated by the Loan Documents (including, but not limited to, those relating to corporate and capital structures of Borrower) shall be satisfactory to Lender;

  
 (j) Lender shall have received, in form and
substance satisfactory to Lender, (i) evidence of the repayment in full and termination of Borrower’s indebtedness and obligations to Systran Financial Services Corporation and all related documents, agreements and instruments and of all
Liens, security interests and Uniform Commercial Code financing statements relating thereto, (ii) evidence of the release and termination of all Liens, security interests and Uniform Commercial Code financing statements in favor of Qwest
Communications, Inc. and Zions First National Bank; and (iii) release and termination of any and all Liens, security interest and/or Uniform Commercial Code financing statements in, on, against or with respect to any of the Collateral (other
than Permitted Liens); 
  
 (l) The initial
Advance shall be at least $2,000,000 and, following such Advance, Borrower shall be in compliance with the minimum Availability required pursuant to Annex I hereto. 
  
 (m) Borrower shall have executed and filed IRS Form 8821 with the appropriate office of the Internal Revenue
Service; and 
  
 (n) Lender shall have received
such other documents, certificates, information or legal opinions as Lender may reasonably request, all in form and substance reasonably satisfactory to Lender. 
  

	 	4.2	Conditions to Each Advance 

  
 The obligations of Lender to make any Advance (including, without limitation, the Initial Advance) are subject to the satisfaction, in the
sole judgment of Lender, of the following additional conditions precedent: 
  
 (a) Borrower shall have delivered to Lender a Borrowing Certificate for the Advance executed by an authorized officer of Borrower, which shall constitute a representation and 

  

 11 

 
warranty by Borrower as of the Borrowing Date of such Advance that the conditions contained in this Section 4.2 have been satisfied;
provided, however, that any determination as to whether to fund Advances or extensions of credit shall be made by Lender in its sole discretion; 
  

(b) each of the representations and warranties made by Borrower in or pursuant to this Agreement shall be accurate, before and after
giving effect to such Advance, and no Default or Event of Default shall have occurred or be continuing or would exist after giving effect to the Advance under the Revolving Facility on such date; 
  
 (c) immediately after giving effect to the requested
Advance, the aggregate outstanding principal amount of Advances under the Revolving Facility shall not exceed either the Availability or the Facility Cap; 
  
 (d) except as disclosed in the historical financial statements, there shall be no liabilities or obligations with respect to Borrower of
any nature whatsoever which, either individually or in the aggregate, would reasonably be likely to have a Material Adverse Effect; 
  
 (e) Lender shall have received all fees, charges and expenses payable to Lender on or prior to such date pursuant to the Loan Documents;

  
 (f) all in form and substance satisfactory to
Lender in its sole discretion, Lender shall have received such consents, approvals and agreements, including, without limitation, any applicable Warehouse Waivers and Consents with respect to any and all leases, warehouses and other locations set
forth on Schedule 5.4, from such third parties as Lender and its counsel shall determine are necessary or desirable with respect to (i) the Loan Documents and/or the transactions contemplated thereby, and/or (ii) claims against any
Borrower or Guarantor or the Collateral; 
  
 (g)
Each Advance shall comply with the minimum average outstanding Advances requirement set forth in this Agreement; and 
  
 (h) Following each Advance, Borrower must have Availability equal to a minimum of $1,000,000 until Borrower has achieved a Fixed Charge
Coverage Ratio of at least 1:1 for the immediately preceding 12 months. 
  

	V.	REPRESENTATIONS AND WARRANTIES 

  
 Borrower, jointly and severally, represents and warrants as of the date hereof, the Closing Date, and each Borrowing Date as follows: 
  

	 	5.1	Organization and Authority 

  
 Borrower is a corporation duly organized, validly existing and in good standing under the laws of its state of formation. Borrower
(i) has all requisite corporate or entity power and authority to own its properties and assets and to carry on its business as now being conducted and as contemplated in the Loan Documents, (ii) is duly qualified to do business in every
jurisdiction in which failure so to qualify would reasonably be likely to have a Material Adverse Effect, and (iii) has all requisite power and authority (A) to execute, deliver and perform the Loan Documents to which it is a party,
(B) to borrow hereunder, (C) to consummate the transactions contemplated under the Loan Documents, and (D) to grant the Liens with regard to the Collateral pursuant to the Security Documents to which it is a party. No 

  

 12 

 
Borrower is an “investment company” registered or required to be registered under the Investment Company Act of 1940, as amended, or is controlled
by such an “investment company.” 
  

	 	5.2	Loan Documents 

  
 The execution, delivery and performance by Borrower of the Loan Documents to which it is a party, and the consummation of the transactions
contemplated thereby, (i) have been duly authorized by all requisite action of each such Person and have been duly executed and delivered by or on behalf of each such Person; (ii) do not violate any provisions of (A) applicable law,
statute, rule, regulation, ordinance or tariff, (B) any order of any Governmental Authority binding on any such Person or any of their respective properties, or (C) the certificate of incorporation or bylaws (or any other equivalent
governing agreement or document) of any such Person, or any agreement between any such Person and its respective stockholders, members, partners or equity owners or among any such stockholders, members, partners or equity owners; (iii) are not
in conflict with, and do not result in a breach or default of or constitute an event of default, or an event, fact, condition or circumstance which, with notice or passage of time, or both, would constitute or result in a conflict, breach, default
or event of default under, any indenture, agreement or other instrument to which any such Person is a party, or by which the properties or assets of such Person are bound; (iv) except as set forth therein, will not result in the creation or
imposition of any Lien of any nature upon any of the properties or assets of any such Person, and (v) except as set forth on Schedule 5.2, do not require the consent, approval or authorization of, or filing, registration or qualification
with, any Governmental Authority or any other Person. When executed and delivered, each of the Loan Documents to which Borrower is a party will constitute the legal, valid and binding obligation of Borrower, enforceable against Borrower in
accordance with its terms, subject to the effect of any applicable bankruptcy, moratorium, insolvency, reorganization or other similar law affecting the enforceability of creditors’ rights generally and to the effect of general principles of
equity which may limit the availability of equitable remedies (whether in a proceeding at law or in equity). 
  

	 	5.3	Subsidiaries, Capitalization and Ownership Interests 

  
 Except as listed on Schedule 5.3, Borrower has no Subsidiaries. In addition, Borrower represents and warrants to and covenants with
Lender that: (a) Buyers United, Inc. – Virginia does not and shall not possess any liabilities or assets of any kind; (b) MyACD, Inc. does not and shall not possess any liabilities or assets of any kind except for software and other
Intellectual Property that MyACD, Inc. licenses solely to Borrower; and (c) Borrower does not and shall not provide any monies or other things of value to or engage in any business activities with Buyers United, Inc. – Virginia or MyACD,
Inc. except for MyACD, Inc.’s licenses of certain software and other Intellectual Property to Borrower and Borrower’s payments of MyACD’s reasonable operations expenses which shall not exceed $5,000 per year in the aggregate.
Schedule 5.3 states the authorized and issued capitalization of Borrower, the number and class of equity securities and/or ownership, voting or partnership interests issued and outstanding of Borrower and the record owners of five
percent (5%) or more thereof (including options, warrants and other rights to acquire any of the foregoing). The ownership or partnership interests of Borrower that is a limited partnership or a limited liability company are not certificated,
the documents relating to such interests do not expressly state that the interests are governed by Article 8 of the Uniform Commercial Code, and the interests are not held in a securities account. The outstanding equity securities and/or ownership,
voting or partnership interests of Borrower have been duly authorized and validly issued and are fully paid and nonassessable. Schedule 5.3 also lists the directors, members, managers and/or partners of Borrower. Except as listed on
Schedule 5.3, Borrower does not own an 

  

 13 

 
interest in, participate in or engage in any joint venture, partnership or similar arrangements with any Person. 
  

	 	5.4	Properties 

  
 Borrower (i) is the sole owner and has good, valid and marketable title to, or a valid leasehold interest in, all of its properties
and assets, including the Collateral, whether personal or real, subject to no transfer restrictions or Liens of any kind except for Permitted Liens, and (ii) is in compliance in all material respects with the lease for its premises located at
14870 Pony Express Road, Bluffsdale, Utah 84065 and, to its knowledge, with each other each lease to which it is a party or otherwise bound. Schedule 5.4 lists all real properties (and their locations) owned or leased by or to, and all
other assets or property that are leased or licensed by, Borrower and all leases (including leases of leased real property) covering or with respect to such properties and assets all warehouses, fulfillment houses or other locations at which any of
Borrower’s Inventory is located. Borrower enjoys peaceful and undisturbed possession under all such leases and such leases are all the leases necessary for the operation of such properties and assets, are valid and subsisting and are in full
force and effect. 
  

	 	5.5	Other Agreements 

  
 Borrower is not (i) a party to any judgment, order or decree or any agreement, document or instrument, or subject to any restriction,
which would affect its ability to execute and deliver, or perform under, any Loan Document or to pay the Obligations, (ii) in default in the performance, observance or fulfillment of any obligation, covenant or condition contained in any
agreement, document or instrument to which it is a party or to which any of its properties or assets are subject, which default, if not remedied within any applicable grace or cure period would reasonably be likely to have a Material Adverse Effect,
nor is there any event, fact, condition or circumstance which, with notice or passage of time or both, would constitute or result in a conflict, breach, default or event of default under, any of the foregoing which, if not remedied within any
applicable grace or cure period would reasonably be likely to have a Material Adverse Effect; or (iii) a party or subject to any agreement, document or instrument with respect to, or obligation to pay any, management or service fee with respect
to, the ownership, operation, leasing or performance of any of its business or any facility, nor is there any manager with respect to any such facility. 
  

	 	5.6	Litigation 

  
 There is no action, suit, proceeding or investigation pending or, to their knowledge, threatened against Borrower that (i) questions
or could prevent the validity of any of the Loan Documents or the right of Borrower to enter into any Loan Document or to consummate the transactions contemplated thereby, (ii) would reasonably be likely to be or have, either individually or in
the aggregate, any Material Adverse Change or Material Adverse Effect, or (iii) would reasonably be likely to result in any Change of Control or other change in the current ownership, control or management of Borrower. Borrower is not aware
that there is any basis for the foregoing. Borrower is not a party or subject to any writ, injunction, judgment or decree of any Governmental Authority or any order of any Governmental Authority that would have a material and adverse effect upon
Borrower’s business operations or assets. Except as set forth in Schedule 5.6 hereto, there is no action, suit, proceeding or investigation initiated by Borrower currently pending. Borrower has no existing accrued and/or unpaid
Indebtedness to any Governmental Authority or any other governmental payor that has not been paid on or prior to its due date. 
  

 14 

	 	5.7	Hazardous Materials 

  
 Borrower is in compliance in all material respects with all applicable Environmental Laws. Borrower has not been notified of any action,
suit, proceeding or investigation (i) relating in any way to compliance by or liability of Borrower under any Environmental Laws, (ii) which otherwise deals with any Hazardous Substance or any Environmental Law, or (iii) which seeks
to suspend, revoke or terminate any license, permit or approval necessary for the generation, handling, storage, treatment or disposal of any Hazardous Substance. 
  

	 	5.8	Potential Tax Liability; Tax Returns; Governmental Reports 

  
 (a) Except as disclosed in Schedule 5.8, Borrower (i) has not received any oral or written communication from the Internal
Revenue Service with respect to any investigation or assessment relating to the Borrower directly, or relating to any consolidated tax return which was filed on behalf of Borrower, (ii) is not aware of any year which remains open pending tax
examination or audit by the IRS, and (iii) is not aware of any information that could give rise to an IRS tax liability or assessment. 
  
 (b) Borrower (i) has filed all federal, state, foreign (if applicable) and local tax returns and other reports which are required by
law to be filed by Borrower, (ii) has paid all taxes, assessments, fees and other governmental charges, including, without limitation, payroll and other employment related taxes, in each case that are due and payable, except only for items that
Borrower is currently contesting in good faith with adequate reserves under GAAP, which contested items are described on Schedule 5.8. 
  

	 	5.9	Financial Statements and Reports 

  
 All financial statements and financial information relating to Borrower that have been or may hereafter be delivered to Lender by Borrower
are accurate and complete and all financial statements have been prepared in accordance with GAAP consistently applied with prior periods. Borrower has no material obligations or liabilities of any kind not disclosed in such financial information or
statements, and since the date of the most recent financial statements submitted to Lender, there has not occurred any Material Adverse Change, Material Adverse Effect to Borrower’s knowledge, any other event or condition that would reasonably
be likely to have a Material Adverse Effect. 
  

	 	5.10	Compliance with Law 

  
 Borrower (i) is in compliance with all laws, statutes, rules, regulations, ordinances and tariffs of any Governmental Authority
applicable to Borrower and/or Borrower’s business, assets or operations, including, without limitation, ERISA, and (ii) is not in violation of any order of any Governmental Authority or other board or tribunal, except where noncompliance
or violation could not reasonably be expected to have a Material Adverse Effect. There is no event, fact, condition or circumstance which, with notice or passage of time, or both, would constitute or result in any noncompliance with, or any
violation of, any of the foregoing, in each case except where noncompliance or violation could not reasonably be expected to have a Material Adverse Effect. Borrower has not received any notice that Borrower is not in compliance in any respect with
any of the requirements of any of the foregoing. Borrower has (a) not engaged in any Prohibited Transactions as defined in Section 406 of ERISA and Section 4975 of the Internal Revenue Code of 1986, as amended, and the rules and
regulations promulgated thereunder, (b) not failed to meet any applicable minimum funding requirements under Section 302 of ERISA in respect of its plans and no funding requirements have been postponed or delayed, (c) no knowledge of
any amounts due but unpaid to the Pension Benefit Guaranty Corporation, 

  

 15 

 
or of any event or occurrence which would cause the Pension Benefit Guaranty Corporation to institute proceedings under Title IV of ERISA to terminate any of
the employee benefit plans, (d) no fiduciary responsibility under ERISA for investments with respect to any plan existing for the benefit of Persons other than its employees or former employees, or (e) not withdrawn, completely or
partially, from any multi-employer pension plans so as to incur liability under the MultiEmployer Pension Plan Amendments of 1980. With respect to Borrower, there exists no event described in Section 4043 of ERISA, excluding
Subsections 4043(b)(2) and 4043(b)(3) thereof, for which the thirty (30) day notice period contained in 12 C.F.R. § 2615.3 has not been waived. 
  

	 	5.11	Intellectual Property 

  
 Except as set forth on Schedule 5.11, Borrower does not own, license or utilize, and is not a party to, any patents, patent
applications, trademarks, trademark applications, service marks, registered copyrights, copyright applications, copyrights, trade names, trade secrets, software or licenses (collectively, the “Intellectual Property”). 
  

	 	5.12	Licenses and Permits; Labor 

  
 Borrower is in compliance with and has all Permits and Intellectual Property necessary or required by applicable law or Governmental
Authority for the operation of its businesses. All of the foregoing are in full force and effect and not in known conflict with the rights of others. Borrower is not (i) in breach of or default under the provisions of any of the foregoing, nor
is there any event, fact, condition or circumstance which, with notice or passage of time or both, would constitute or result in a conflict, breach, default or event of default under, any of the foregoing which, if not remedied within any applicable
grace or cure period would reasonably be likely to have a Material Adverse Effect, (ii) a party to or subject to any agreement, instrument or restriction that is so unusual or burdensome that it might have a Material Adverse Effect, and/or
(iii) and has not been, involved in any labor dispute, strike, walkout or union organization which would reasonably be likely to have a Material Adverse Effect. 
  

	 	5.13	No Default 

  
 There does not exist any Default or Event of Default or any event, fact, condition or circumstance which, with the giving of notice or
passage of time or both, would constitute or result in a Default or Event of Default. 
  

	 	5.14	Disclosure 

  
 No Loan Document nor any other agreement, document, certificate, or statement furnished to Lender by or on behalf of Borrower in
connection with the transactions contemplated by the Loan Documents, nor any representation or warranty made by Borrower in any Loan Document, contains any untrue statement of material fact or omits to state any fact necessary to make the statements
therein not materially misleading. There is no fact known to Borrower which has not been disclosed to Lender in writing which would reasonably be likely to have a Material Adverse Effect. 
  

	 	5.15	Existing Indebtedness; Investments, Guarantees and Certain Contracts 

  

Except as contemplated by the Loan Documents or as otherwise set forth on Schedule 5.15A, Borrower (i) has no
outstanding Indebtedness, (ii) is not subject or party to any 

  

 16 

 
mortgage, note, indenture, indemnity or guarantee of, with respect to or evidencing any Indebtedness of any other Person, or (iii) does not own or hold
any equity or long-term debt investments in, and does not have any outstanding advances to or any outstanding guarantees for the obligations of, or any outstanding borrowings from, any Person. Borrower has performed all material obligations required
to be performed by Borrower pursuant to or in connection with any items listed on Schedule 5.15A and there has occurred no breach, default or event of default under any document evidencing any such items or any fact, circumstance,
condition or event which, with the giving of notice or passage of time or both, would constitute or result in a breach, default or event of default thereunder. Schedule 5.15B sets forth all Indebtedness with a maturity date during the Term of
the Loan, and identifies such maturity date. 
  

	 	5.16	Other Agreements 

  
 Except as set forth on Schedule 5.16, (i) there are no existing or proposed agreements, arrangements, understandings or
transactions between Borrower and any of Borrower’s officers, members, managers, directors, stockholders, partners, other interest holders, employees or Affiliates or any members of their respective immediate families, and (ii) none of the
foregoing Persons are directly or indirectly, indebted to or have any direct or indirect ownership, partnership or voting interest in, to Borrower’s knowledge, any Affiliate of Borrower or any Person that competes with Borrower (except that any
such Persons may own stock in (but not exceeding two (2%) percent of the outstanding capital stock of) any publicly traded company that may compete with Borrower. 
  

	 	5.17	Insurance 

  
 Borrower has in full force and effect such insurance policies as are customary in its industry and as may be required pursuant to
Section 6.5 hereof. All such insurance policies are listed and described on Schedule 5.17. 
  

	 	5.18	Names; Location of Offices, Records and Collateral 

  
 During the preceding five years, Borrower has not conducted business under or used any name (whether corporate, partnership or assumed)
other than as shown on Schedule 5.18A. Borrower is the sole owner of all of its names listed on Schedule 5.18A, and any and all business done and invoices issued in such names are Borrower’s sales, business and invoices. Each
trade name of Borrower represents a division or trading style of Borrower. Borrower maintains its places of business and chief executive offices only at the locations set forth on Schedule 5.18B, and all Accounts of Borrower arise, originate
and are located, and all of the Collateral, including Inventory and all books and records in connection therewith or in any way relating thereto or evidencing the Collateral are located and shall only be located, in and at such locations. All of the
Collateral is located only in the continental United States. 
  

 17 

	 	5.19	Non-Subordination 

  
 The Obligations are not subordinated in any way to any other obligations of Borrower or to the rights of any other Person. 
  

	 	5.20	Accounts 

  
 In determining which Accounts are Eligible Receivables, Lender may rely on all statements and representations made by Borrower with
respect to any Account. Unless otherwise indicated in writing to Lender, (i) each Account of Borrower is genuine and in all respects what it purports to be and is not evidenced by a judgment, (ii) each Account of Borrower arises out of a
completed, bona fide sale and delivery of goods or rendering of services by Borrower in the ordinary course of business and in accordance with the terms and conditions of all purchase orders, contracts, certifications, participations and other
documents relating thereto or forming a part of the contract between Borrower and the Account Debtor, (iii) each Account of Borrower is for a liquidated amount maturing as stated in a claim or invoice covering such sale of goods or rendering of
services, a copy of which has been furnished or is available to Lender, (iv) each Account of Borrower together with Lender’s security interest therein, is not and will not be in the future (by voluntary act or omission by Borrower),
subject to any offset, lien, deduction, defense, dispute, counterclaim or other adverse condition, is absolutely owing to Borrower and is not contingent in any respect or for any reason (except for usual and customary discounts that have been
disclosed to Lender and excluded from the Borrowing Certificate, usual and customary offsets, defenses, and disputes that are known to Borrower and have been disclosed to Lender and excluded from the Borrowing Certificate, and usual and customary
offsets, defenses, and disputes that are not known to Borrower, have not been disclosed to Lender or excluded from the Borrowing Certificate, and do not amount to more than $20,000 individually or $100,000 in the aggregate at any time), (v) to
Borrower’s knowledge, there are no facts, events or occurrences which in any way impair the validity or enforceability of any Account of Borrower or tend to reduce the amount payable thereunder from the face amount of the claim or invoice and
statements delivered to Lender with respect thereto, (vi) (A) to Borrower’s knowledge, the Account Debtor under each Account of Borrower had the capacity to contract at the time any contract or other document giving rise thereto was
executed and (B) to Borrower’s knowledge, each such Account Debtor is solvent, (vii) to Borrower’s knowledge, there are no proceedings or actions which are threatened or pending against any Account Debtor under any Account of
Borrower which might result in any Material Adverse Change in such Account Debtor’s financial condition or the collectability thereof, (viii) each Account of Borrower has been billed and forwarded to the Account Debtor for payment in
accordance with applicable laws and is in compliance and conformance with any requisite procedures, requirements and regulations governing payment by such Account Debtor with respect to such Account, and, (ix) Borrower has obtained and
currently has all Permits necessary in the generation of each Account of Borrower. 
  

	 	5.21	Survival 

  
 Borrower makes the representations and warranties contained herein with the knowledge and intention that Lender is relying and will rely
thereon. All such representations and warranties will survive the execution and delivery of this Agreement and the making of the Advances under the Revolving Facility. 
  

 18 

	VI.	AFFIRMATIVE COVENANTS 

  
 Borrower, jointly and severally, covenants and agrees that, until full performance and satisfaction, and indefeasible payment in full in cash, of all the
Obligations and termination of this Agreement: 
  

	 	6.1	Financial Statements, Borrowing Certificate, Financial Reports and Other Information 

  
 (a) Financial Reports. In addition to providing the Borrowing Certificate in accordance with
Section 2.4, Borrower shall furnish to Lender (i) as soon as available and in any event within ninety (90) calendar days after the end of each fiscal year of Borrower, audited annual consolidated and consolidating financial
statements of Borrower, including the notes thereto, consisting of a consolidated and consolidating balance sheet at the end of such completed fiscal year and the related consolidated and consolidating statements of income, retained earnings, cash
flows and owners’ equity for such completed fiscal year, which financial statements shall be prepared and certified without qualification by an independent certified public accounting firm satisfactory to Lender (which includes
Deloitte & Touche LLP) and accompanied by related management letters, if available, and (ii) as soon as available and in any event within thirty (30) calendar days after the end of each calendar month, unaudited consolidated and
consolidating financial statements of Borrower consisting of a balance sheet and statements of income, which shall contain details of retained earnings, cash flows and owners’ equity as of the end of the immediately preceding calendar month.
All such financial statements shall be prepared in accordance with GAAP consistently applied with prior periods. With each such financial statement, Borrower shall also deliver a certificate of its chief financial officer in substantially the form
of Exhibit B hereto (a “Compliance Certificate”) stating that (A) such person has reviewed the relevant terms of the Loan Documents and the condition of Borrower, (B) no Default or Event of Default has occurred or is continuing,
or, if any of the foregoing has occurred or is continuing, specifying the nature and status and period of existence thereof and the steps taken or proposed to be taken with respect thereto, and (C) Borrower is in compliance with all financial
covenants attached as Annex I hereto. Such certificate shall be accompanied by the calculations necessary to show compliance with the financial covenants in a form satisfactory to Lender. 
  
 (b) Other Materials. Borrower shall furnish to Lender
as soon as available, and in any event within ten (10) calendar days after the preparation or issuance thereof or at such other time as set forth below: (i) copies of such financial statements (other than those required to be delivered
pursuant to Section 6.1(a)) prepared by, for or on behalf of Borrower and any other notes, reports and other materials related thereto, including, without limitation, any pro forma financial statements, (ii) any reports, returns,
information, notices and other materials that Borrower shall send to its stockholders, members, partners or other equity owners at any time, (iii) within thirty (30) calendar days after the end of each calendar month for such month, a
sales and collection report and accounts receivable and accounts payable aging schedule, including a report of sales, credits issued and collections received, all such reports showing a reconciliation to the amounts reported in the monthly financial
statements, (v) promptly upon receipt thereof, copies of any reports submitted to Borrower by its independent accountants in connection with any interim audit of the books of such Person or any of its Affiliates and copies of each management
control letter provided by such independent accountants, (vi) within fifteen (15) calendar days after the execution thereof, a copy of any contracts with the federal government or with a Governmental Authority in the State of New York,
Vermont or Washington, and (vii) such additional information, documents, statements, reports and other materials as Lender may reasonably request from a credit or security perspective or otherwise from time to time. 
  

 19 

 (c) Notices. Borrower shall promptly, and in any event within five
(5) calendar days after Borrower or any authorized officer of Borrower obtains knowledge thereof, notify Lender in writing of (i) any pending or threatened litigation, suit, investigation, arbitration, dispute resolution proceeding or
administrative proceeding brought or initiated by Borrower or otherwise affecting or involving or relating to Borrower or any of its property or assets to the extent (A) the amount in controversy exceeds $20,000, or (B) to the extent any
of the foregoing seeks injunctive or declarative relief, (ii) any Default or Event of Default, which notice shall specify the nature and status thereof, the period of existence thereof and what action is proposed to be taken with respect
thereto, (iii) any other development, event, fact, circumstance or condition that would reasonably be likely to have a Material Adverse Effect, in each case describing the nature and status thereof and the action proposed to be taken with
respect thereto, (iv) any notice received by Borrower from any payor of a claim, a suit or any other action such payor has, claims to have, or has actually filed against Borrower, (v) any matter(s) affecting the value, enforceability or
collectability of any of the Collateral, including, without limitation, claims or disputes in the amount of $20,000 or more singly or $100,000 in the aggregate, in existence at any one time, (vi) any notice given by Borrower to any other lender
of Borrower, which notice to Lender shall be accompanied by a copy of the applicable notice given to the other Lender, (vii) receipt of any notice or request from any Governmental Authority or governmental payor regarding any liability or claim
of liability in the amount of $20,000 or more singly or $100,000 in the aggregate, (viii) receipt of any notice by Borrower regarding termination of any manager of any facility owned, operated or leased by Borrower, (ix) any Account
becoming evidenced or secured by an Instrument or Chattel Paper, and/or (x) receipt of any notice from any Account Debtor under a material contract notifying Borrower of a material breach under or termination of such contract. 
  
 (d) Consents. Borrower shall obtain and deliver from
time to time all required consents, approvals and agreements from such third parties as Lender shall determine are necessary or desirable in its Permitted Discretion, each of which must be satisfactory to Lender in its sole discretion, with respect
to (i) the Loan Documents and the transactions contemplated thereby, (ii) claims against Borrower or the Collateral, and/or (iii) any agreements, consents, documents or instruments to which Borrower is a party or by which any
properties or assets of Borrower or any of the Collateral is or are bound or subject, including, without limitation, Landlord Waivers and Consents with respect to leases. 
  
 (e) Operating Budget. Borrower shall furnish to Lender on or prior to the Closing Date and for each
fiscal year of Borrower thereafter not less than thirty (30) calendar days prior to the commencement of such fiscal year, consolidated and consolidating month by month projected operating budgets, annual projections, profit and loss statements,
balance sheets and cash flow reports of and for Borrower for such upcoming fiscal year (including an income statement for each month and a balance sheet as at the end of the last month in each fiscal quarter), in each case prepared in accordance
with GAAP consistently applied with prior periods. 
  

	 	6.2	Payment of Obligations 

  
 Borrower shall make full and timely indefeasible payment in cash of the principal of and interest on the Loans, Advances and all other
Obligations. 
  

 20 

	 	6.3	Conduct of Business and Maintenance of Existence and Assets 

  
 Borrower shall (i) conduct its business in accordance with good business practices customary to the industry, (ii) engage
principally in the same or similar lines of business substantially as heretofore conducted, (iii) collect its Accounts in the ordinary course of business, (iv) maintain all of its material properties, assets and equipment used or useful in
its business in good repair, working order and condition (normal wear and tear excepted and except as may be disposed of in the ordinary course of business and in accordance with the terms of the Loan Documents and otherwise as determined by
Borrower using commercially reasonable business judgment), (v) from time to time to make all necessary or desirable repairs, renewals and replacements thereof, as determined by Borrower using commercially reasonable business judgment,
(vi) maintain and keep in full force and effect its existence and all material Permits and qualifications to do business and good standing in each jurisdiction in which the ownership or lease of property or the nature of its business makes such
Permits or qualification necessary and in which failure to maintain such Permits or qualification could reasonably be likely to have a Material Adverse Effect; and (vii) remain in good standing and maintain operations in all jurisdictions in
which currently located. 
  

	 	6.4	Compliance with Legal and Other Obligations 

  
 Borrower shall (i) comply with all laws, statutes, rules, regulations, ordinances and tariffs of all Governmental Authorities
applicable to it or its business, assets or operations; (ii) pay all taxes, assessments, fees, governmental charges, claims for labor, supplies, rent and all other obligations or liabilities of any kind, except liabilities being contested in
good faith and against which adequate reserves have been established in accordance with GAAP, (iii) perform in accordance with its terms each contract, agreement or other arrangement to which it is a party or by which it or any of the
Collateral is bound, except where the failure to comply, pay or perform could not reasonably be expected to have a Material Adverse Effect, and (iv) maintain and comply with all Permits necessary to conduct its business and comply with any new
or additional requirements that may be imposed on it or its business. 
  

	 	6.5	Insurance 

  
 Borrower shall (i) keep all of its insurable properties and assets including without limitation Inventory that is in transit (whether
by vessel, air or land) adequately insured in all material respects against losses, damages and hazards as are customarily insured against by businesses engaging in similar activities or owning similar assets or properties and at least the minimum
amount required by applicable law (and with respect to Inventory that is in transit, maintain insurance covering the same for its full replacement cost under all risk marine insurance policies endorsed to cover all risks required by Lender and with
such amounts of coverage and deductibles as Lender determines, in its Permitted Discretion, issued by such insurance carriers as are acceptable to Lender), including, without limitation, professional liability insurance, as applicable; and maintain
general public liability insurance at all times against liability on account of damage to persons and property having such limits, deductibles, exclusions and co-insurance and other provisions as are customary for a business engaged in activities
similar to those of Borrower; and (iii) maintain insurance under all applicable workers’ compensation laws; all of the foregoing insurance policies to (A) be satisfactory in form and substance to Lender, (B) name Lender as
additional insured or loss payee with respect to the Collateral thereunder, as applicable, and (C) expressly provide that they cannot be altered, amended, modified or canceled without thirty (30) Business Days prior written notice to
Lender and that they inure to the benefit of Lender notwithstanding any action or omission or negligence of or by Borrower or any insured thereunder. 
  

 21 

	 	6.6	True Books 

  
 Borrower shall (i) keep true, complete and accurate books of record and account in accordance with commercially reasonable business
practices in which true and correct entries are made of all of its and their dealings and transactions in all material respects; and (ii) set up and maintain on its books such reserves as may be required by GAAP with respect to doubtful
accounts and all taxes, assessments, charges, levies and claims and with respect to its business, and include such reserves in its quarterly as well as year end financial statements. 
  

	 	6.7	Inspections; Periodic Audits and Reappraisals 

  
 Borrower shall permit the representatives of Lender, at the expense of Borrower, from time to time during normal business hours upon
reasonable notice, to (i) visit and inspect any of its offices or properties or any other place where Collateral is located to inspect the Collateral and/or to examine or audit all of its books of account, records, reports and other papers,
including, without limitation, copies of licenses and permits, required by any applicable federal, state, foreign or local law, statute, ordinance or regulation or Governmental Authority for the operation of its business, (ii) make copies and
extracts therefrom, and (iii) discuss its business, operations, prospects, properties, assets, liabilities, condition and/or Accounts and Inventory with its officers and independent public accountants (and by this provision such officers and
accountants are authorized to discuss the foregoing). Lender is also authorized, from time to time to conduct or obtain at the Borrowers’ expense, but not more frequently than quarterly (except upon or after the occurrence of an Event of
Default), audits of Inventory. 
  

	 	6.8	Further Assurances; Post Closing 

  
 At Borrower’s cost and expense, Borrower shall (i) take such further actions, obtain such consents and approvals and duly
execute and deliver such further agreements, assignments, instructions or documents as Lender may request with respect to the purposes, terms and conditions of the Loan Documents and the consummation of the transactions contemplated thereby, and
(ii) without limiting and notwithstanding any other provision of any Loan Document, execute and deliver, or cause to be executed and delivered, such agreements and documents, and take or cause to be taken such actions, and otherwise perform,
observe and comply with such obligations, as are set forth on Schedule 6.8. 
  

	 	6.9	Payment of Indebtedness 

  
 Except as otherwise prescribed in the Loan Documents, Borrower shall pay, discharge or otherwise satisfy at or before maturity (subject to
applicable grace periods and, in the case of trade payables, to ordinary course payment practices) all of its material obligations and liabilities, except when the amount or validity thereof is being contested in good faith by appropriate
proceedings and such reserves as Lender may deem proper and necessary in its sole discretion shall have been made. 
  

	 	6.10	Lien Searches 

  
 If Liens other than Permitted Liens exist, Borrower immediately shall take, execute and deliver all actions, documents and instruments
necessary to release and terminate such Liens. 
  

 22 

	 	6.11	Use of Proceeds 

  
 Borrower shall use the proceeds from the Revolving Facility only for the purposes set forth in the first “WHEREAS” clause of
this Agreement. 
  

	 	6.12	Collateral Documents; Security Interest in Collateral 

  
 Borrower shall (i) execute, obtain, deliver, file, register and/or record any and all financing statements, continuation statements,
stock powers, instruments and other documents, or cause the execution, filing, registration, recording or delivery of any and all of the foregoing, that are necessary or required under law or otherwise or reasonably requested by Lender to be
executed, filed, registered, obtained, delivered or recorded to create, maintain, perfect, preserve, validate or otherwise protect the pledge of the Collateral to Lender and Lender’s perfected first priority Lien on the Collateral (and Borrower
irrevocably grants Lender the right, at Lender’s option, to file any or all of the foregoing), (ii) immediately upon learning thereof, report to Lender any reclamation, return or repossession of goods in excess of $20,000 individually or
$100,000 in the aggregate), and (iii) defend the Collateral and Lender’s perfected first priority Lien thereon against all claims and demands of all Persons at any time claiming the same or any interest therein adverse to Lender, and pay
all reasonable costs and expenses (including, without limitation, in-house documentation and diligence fees and legal expenses and reasonable attorneys’ fees and expenses) in connection with such defense, which may at Lender’s discretion
be added to the Obligations. 
  

	 	6.13	Right of First Offer 

  
 If at any time Borrower or Guarantor (each, a “Credit Party”) or any of their respective Affiliates solicits or receives a
commitment or similar financing proposal from any Person which provides for any type of financing to or for a Credit Party or any of its Affiliates, such Credit Party, on behalf of itself or such Affiliate, shall immediately notify Lender of the
solicitation in writing and shall give Lender an opportunity to present its written offer of alternative financing on such terms as the Lender determines within fifteen (15) days following Lender’s receipt of the notice described in this
Section. Thereafter, Borrower may accept, reject or negotiate the proposal submitted by Lender or proposals submitted by other Persons, as Borrower determines in its sole discretion, but shall notify Lender of the proposal (if any) chosen by
Borrower and, if the Person submitting the competing proposal is seeking participants, request such Person to include Lender among its potential participants. 
  

	 	6.14	Taxes and Other Charges 

  
 (a) All payments and reimbursements to Lender made under any Loan Document shall be free and clear of and without deduction for all taxes,
levies, imposts, deductions, assessments, charges or withholdings, and all liabilities with respect thereto of any nature whatsoever, excluding taxes to the extent imposed on Lender’s net income. If Borrower shall be required by law to deduct
any such amounts from or in respect of any sum payable under any Loan Document to Lender, then the sum payable to Lender shall be increased as may be necessary so that, after making all required deductions, Lender receives an amount equal to the sum
it would have received had no such deductions been made. Notwithstanding any other provision of any Loan Document, if at any time after the Closing (i) any change in any existing law, regulation, treaty or directive or in the interpretation or
application thereof, (ii) any new law, regulation, treaty or directive enacted or any interpretation or application thereof, or (iii) compliance by Lender with any request or directive (whether or not having the force of law) from any
Governmental Authority: (A) subjects Lender to any tax, levy, impost, deduction, assessment, 

  

 23 

 
charge or withholding of any kind whatsoever with respect to any Loan Document, or changes the basis of taxation of payments to Lender of any amount payable
thereunder (except for net income taxes, or franchise taxes imposed in lieu of net income taxes, imposed generally by federal, state or local taxing authorities with respect to interest or commitment fees or other fees payable hereunder or changes
in the rate of tax on the overall net income of Lender), or (B) imposes on Lender any other condition or increased cost in connection with the transactions contemplated thereby or participations therein; and the result of any of the foregoing
is to increase the cost to Lender of making or continuing any Loan hereunder or to reduce any amount receivable hereunder, then, in any such case, Borrower shall promptly pay to Lender any additional amounts necessary to compensate Lender, on an
after-tax basis, for such additional cost or reduced amount as determined by Lender. If Lender becomes entitled to claim any additional amounts pursuant to this Section 6.14 it shall promptly notify Borrower of the event by reason of
which Lender has become so entitled, and each such notice of additional amounts payable pursuant to this Section 6.14 submitted by Lender to Borrower shall, absent manifest error, be final, conclusive and binding for all purposes.

  
 (b) Borrower shall promptly, and in any event
within five (5) Business Days after Borrower or any authorized officer of Borrower obtains knowledge thereof, notify Lender in writing of any oral or written communication from the Internal Revenue Service or otherwise with respect to any
(i) tax investigations, relating to the Borrower directly, or relating to any consolidated tax return which was filed on behalf of Borrower, (ii) notices of tax assessment or possible tax assessment, (iii) years that are designated
open pending tax examination or audit, and (iv) information that could give rise to an IRS tax liability or assessment. 
  

	 	6.15	Payroll Taxes 

  
 Without limiting or being limited by any other provision of any Loan Document, Borrower at all times shall retain and use a Person
acceptable to Lender (which includes Lake Payroll) to process, manage and pay its payroll taxes and shall cause to be delivered to Lender within ten (10) calendar days after the end of each calendar month a report of its payroll taxes for the
immediately preceding calendar month and evidence of payment thereof. 
  

	VII.	NEGATIVE COVENANTS 

  
 Each Borrower, jointly and severally, covenants and agrees that, until full performance and satisfaction, and indefeasible payment in full in cash, of all
of the Obligations and termination of this Agreement: 
  

	 	7.1	Financial Covenants 

  
 Borrower shall not violate the financial covenants set forth on Annex I to this Agreement, which is incorporated herein and made a
part hereof. 
  

	 	7.2	Permitted Indebtedness 

  
 Borrower shall not create, incur, assume or suffer to exist any Indebtedness, except the following (collectively, “Permitted
Indebtedness”): (i) Indebtedness under the Loan Documents, (ii) any Indebtedness set forth on Schedule 7.2, (iii) Capitalized Lease Obligations incurred after the Closing Date and Indebtedness incurred pursuant to
purchase money Liens permitted by Section 7.3(v), provided that the aggregate amount of such Capitalized Lease Obligations and purchase money 

  

 24 

 
indebtedness outstanding at any time shall not exceed $250,000, (iv) Indebtedness in connection with advances made by a stockholder or other equity
owner in order to cure any default of the financial covenants set forth on Annex I; provided, however, that such Indebtedness shall be on an unsecured basis, subordinated in right of repayment and remedies to all of the
Obligations and to all of Lender’s rights pursuant to a subordination agreement in form and substance satisfactory to Lender; (v) accounts payable to trade creditors and current operating expenses (other than for borrowed money) which are
not aged more than 120 calendar days from the billing date or more than 30 days from the due date, in each case incurred in the ordinary course of business and paid within such time period, unless the same are being contested in good faith and by
appropriate and lawful proceedings and such reserves, if any, with respect thereto as are required by GAAP and deemed adequate by Borrower’s independent accountants shall have been reserved; (vi) borrowings incurred in the ordinary course
of business and not exceeding $20,000 individually or $100,000 in the aggregate outstanding at any one time, provided, however, that such Indebtedness shall be on an unsecured basis, subordinated in right of repayment and remedies to all of the
Obligations and to all of Lender’s rights pursuant to a subordination agreement in form and substance satisfactory to Lender; and (vii) Permitted Subordinated Debt. Borrower shall not make prepayments on any existing or future Indebtedness
to any Person other than to Lender or to the extent specifically permitted by this Agreement or any subsequent agreement between Borrower and Lender. 
  

	 	7.3	Permitted Liens 

  
 Borrower shall not create, incur, assume or suffer to exist any Lien upon, in or against, or pledge of, any of the Collateral or any of
its properties or assets or any of its shares, securities or other equity or ownership or partnership interests, whether now owned or hereafter acquired, except the following (collectively, “Permitted Liens”): (i) Liens under
the Loan Documents or otherwise arising in favor of Lender, (ii) Liens imposed by law for taxes (other than payroll taxes), assessments or charges of any Governmental Authority for claims not yet due or which are being contested in good faith
by appropriate proceedings and with respect to which adequate reserves or other appropriate provisions are being maintained by such Person in accordance with GAAP to the satisfaction of Lender in its sole discretion, (iii) (A) statutory
Liens of landlords (provided that any such landlord has executed a Landlord Waiver and Consent in form and substance satisfactory to Lender) and of carriers, warehousemen, mechanics, materialmen, and (B) other Liens imposed by law or that arise
by operation of law in the ordinary course of business from the date of creation thereof, in each case only for amounts not yet due or which are being contested in good faith by appropriate proceedings and with respect to which adequate reserves or
other appropriate provisions are being maintained by such Person in accordance with GAAP to the satisfaction of Lender in its sole discretion, (iv) Liens (A) incurred or deposits made in the ordinary course of business (including, without
limitation, surety bonds and appeal bonds) in connection with workers’ compensation, unemployment insurance and other types of social security benefits or to secure the performance of tenders, bids, leases, contracts (other than for the
repayment of Indebtedness), statutory obligations and other similar obligations, or (B) arising as a result of progress payments under government contracts, (v) purchase money Liens (A) securing Indebtedness permitted under
Section 7.2(iii), or (B) in connection with the purchase by such Person of equipment in the normal course of business, provided that such payables shall not exceed any limits on Indebtedness provided for herein and shall
otherwise be Permitted Indebtedness hereunder, (vi) Liens securing Permitted Subordinated Debt, provided that such Liens are subordinated to the Liens in favor of Lender pursuant to a written agreement acceptable to Lender; and
(vii) Liens disclosed on Schedule 7.3. 
  

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	 	7.4	Investments; New Facilities or Collateral; Subsidiaries 

  
 Borrower, directly or indirectly, shall not (i) purchase, own, hold, invest in or otherwise acquire obligations or stock or
securities of, or any other interest in, or all or substantially all of the assets of, any Person or any joint venture, or (ii) make or permit to exist any loans, advances or guarantees to or for the benefit of any Person or assume, guarantee,
endorse, contingently agree to purchase or otherwise become liable for or upon or incur any obligation of any Person (other than those created by the Loan Documents and Permitted Indebtedness and other than (A) trade credit extended in the
ordinary course of business, (B) advances for business travel and similar temporary advances made in the ordinary course of business to officers, directors and employees, and (C) the endorsement of negotiable instruments for deposit or
collection or similar transactions in the ordinary course of business). Borrower, directly or indirectly, shall not purchase, own, operate, hold, invest in or otherwise acquire any facility, property or assets or any Collateral that is not located
at the locations set forth on Schedule 5.18B unless Borrower shall provide to Lender at least thirty (30) Business Days prior written notice. Borrower shall have no Subsidiaries other than those Subsidiaries, if any, existing at Closing
and set forth in Schedule 5.3. 
  
 Notwithstanding anything to the contrary contained in this Agreement or the other Loan Documents, Borrower may acquire all of the stock or assets of another Person if Borrower obtains Lender’s prior written consent (which may be
withheld by Lender in its sole discretion acting in good faith), no Default or Event of Default exists immediately prior to or following the acquisition, and Borrower provides and causes Guarantor, the acquired Person (if applicable), and any other
Person to provide Lender on or before the acquisition date with such information, materials, and loan documents (in form and substance and from such Persons) as may be required by Lender in its sole discretion acting in good faith. The term
“good faith” is defined honesty in fact in the conduct or transaction concerned. 
  

	 	7.5	Dividends; Redemptions 

  
 Borrower shall not (i) declare, pay or make any dividend or Distribution on any shares of capital stock or other securities or
interests other than dividends or Distributions payable in its stock, of split-ups or reclassifications of its stock, (ii) apply any of its funds, property or assets to the acquisition, redemption or other retirement of any capital stock or
other securities or interests or of any options to purchase or acquire any of the foregoing (provided, however, that Borrower may redeem its capital stock from terminated employees pursuant to, but only to the extent required under the terms of the
related employment agreements as long as no Default or Event of Default has occurred and is continuing or would be cause by or result therefrom), or (iii) otherwise make any payments or Distributions to any stockholder, member, partner or other
equity owner in such Person’s capacity as such, and provided further, that Borrower shall not make or suffer to exist any such payment described in (i) through (iii) above if a Default or Event of Default has occurred and is
continuing or would result therefrom. 
  

	 	7.6	Transactions with Affiliates 

  
 Borrower shall not enter into or consummate any transaction of any kind with any of its Affiliates or any Guarantor or any of their
respective Affiliates other than: (i) salary, bonus, employee stock option and other compensation and employment arrangements with directors or officers in the ordinary course of business, provided, that no payment of any bonus shall be
permitted if a Default or Event of Default has occurred and remains in effect or would be caused by or result from such payment, (ii) Distributions and dividends permitted pursuant to Section 7.5, (iii) transactions with Lender
or any Affiliate of Lender, (iv) payments permitted under and pursuant to written agreements entered into by and between Borrower and one or more of its Affiliates that both (A) reflect and constitute transactions on overall terms at least
as favorable to Borrower as would be the case in an arm’s-length transaction between unrelated parties of equal bargaining power, and (B) are subject to such terms and conditions as 

  

 26 

 
determined by Lender in its sole discretion, and (v) MyACD, Inc.’s licenses of certain software to Borrower and Borrower’s payments of
MyACD’s reasonable operations expenses which shall not exceed $5,000 per year in the aggregate; provided, that notwithstanding the foregoing Borrower shall not (Y) enter into or consummate any transaction or agreement pursuant to
which it becomes a party to any mortgage, note, indenture or guarantee evidencing any Indebtedness of any of its Affiliates or otherwise to become responsible or liable, as a guarantor, surety or otherwise, pursuant to agreement for any Indebtedness
of any such Affiliate, or (Z) make any payment to any of its Affiliates in excess of $20,000 without the prior written consent of Lender. 
  

	 	7.7	Charter Documents; Fiscal Year; Name; Jurisdiction of Organization; Dissolution; Use of Proceeds 

  
 Borrower shall not (i) amend, modify, restate or change its certificate of incorporation or formation
or bylaws or similar charter documents in a manner that would be adverse to Lender, (ii) change its fiscal year unless Borrower demonstrates to Lender’s satisfaction compliance with the covenants contained herein for both the fiscal year
in effect prior to any change and the new fiscal year period by delivery to Lender of appropriate interim and annual pro forma, historical and current compliance certificates for such periods and such other information as Lender may reasonably
request, (iii) without at least 20 days prior written notice to Lender, change its name or change its jurisdiction of organization; (iv) wind up, liquidate or dissolve (voluntarily or involuntarily) or commence or suffer any proceedings
seeking or that would result in any of the foregoing, or (v) use any proceeds of any Advance for “purchasing” or “carrying” “margin stock” as defined in Regulations U, T or X of the Board of Governors of the
Federal Reserve System. 
  

	 	7.8	Truth of Statements 

  
 Borrower shall not furnish to Lender any certificate or other document that contains any untrue statement of a material fact or that omits
to state a material fact necessary to make it not misleading in light of the circumstances under which it was furnished. 
  

	 	7.9	IRS Form 8821 

  
 Borrower shall not alter, amend, restate, or otherwise modify, or withdraw, terminate or re-file the IRS Form 8821 required to be filed
pursuant to the Conditions Precedent in Section 4.1 hereof. 
  

	 	7.10	Transfer of Assets 

  
 Notwithstanding any other provision of this Agreement or any other Loan Document, Borrower shall not sell, lease, transfer, assign or
otherwise dispose of any interest in any properties or assets (other than obsolete equipment or excess equipment no longer needed in the conduct of the business in the ordinary course of business and sales of Inventory in the ordinary course of
business), or agree to do any of the foregoing at any future time, except that: 
  
 (a) Borrower may lease (as lessee) real or personal property or surrender all or a portion of a lease of the same, in each case in the ordinary course of business (so long as such lease does not create or result in
and is not otherwise a Capitalized Lease Obligation prohibited under this Agreement), provided that a Landlord Waiver and Consent and such other consents as are required by Lender are signed and delivered to Lender with respect to any lease
of real or other property, as applicable; 
  

 27 

 (b) Borrower may arrange for warehousing, fulfillment or storage of Inventory at locations not owned or
leased by Borrower in each case in the ordinary course of business, provided that a Warehouse Waiver and Consent and such other consents as are required by Lender are signed and delivered to Lender with respect to any such location; 
  
 (c) Borrower may license or sublicense Intellectual Property or customer
lists from third parties in the ordinary course of business, provided, that such licenses or sublicenses shall not interfere with the business or other operations of Borrower and that Borrower’s rights, title and/or interest in or to
such Intellectual Property and customer lists and interests therein are pledged to Lender as further security for the Obligations and included as part of the Collateral; and 
  
 (d) Borrower may consummate such other sales or dispositions of property or assets (including any sale or transfer or
disposition of all or any part of its assets and thereupon and within one year thereafter rent or lease the assets so sold or transferred) only to the extent prior written notice has been given to Lender and to the extent Lender has given its prior
written consent thereto, subject in each case to such conditions as may be set forth in such consent. 
  

	 	7.11	Payment on Permitted Subordinated Debt 

  
 Except with cash derived from equity financing and the proceeds thereof which do not constitute a portion of the Collateral, Borrower
shall not (i) make any prepayment of any part or all of any Permitted Subordinated Debt, (ii) repurchase, redeem or retire any instrument evidencing any such Permitted Subordinated Debt prior to maturity, or (iii) enter into any
agreement (oral or written) which could in any way be construed to amend, modify, alter or terminate any one or more instruments or agreements evidencing or relating to any Permitted Subordinated Debt in a manner adverse to Lender, as determined by
Lender in its sole discretion. 
  

	VIII.	EVENTS OF DEFAULT 

  
 The occurrence of any one or more of the following shall constitute an “Event of Default:” 
  
 (a) Borrower shall fail to pay any amount on the Obligations
or provided for in any Loan Document when due (whether on any payment date, at maturity, by reason of acceleration, by notice of intention to prepay, by required prepayment or otherwise); 
  
 (b) any representation, statement or warranty made or deemed
made by Borrower or Guarantor in any Loan Document or in any other certificate, document, report or opinion delivered in conjunction with any Loan Document to which it is a party, shall not be true and correct in all material respects or shall have
been false or misleading in any material respect on the date when made or deemed to have been made (except to the extent already qualified by materiality, in which case it shall be true and correct in all respects and shall not be false or
misleading in any respect); 
  
 (c) Borrower or
Guarantor or other party thereto other than Lender shall be in violation, breach or default of, or shall fail to perform, observe or comply with any covenant, obligation or agreement set forth in, any Loan Document and such violation, breach,
default or failure shall not be cured within the applicable period set forth in the applicable Loan Document; provided that, with respect to the affirmative covenants set forth in Article VI (other than Sections 6.1(c), 6.2, 6.3,
6.5, 6.8, 6.9 and 

  

 28 

 
6.11 for which there shall be no cure period), there shall be a fifteen (15) calendar day cure period commencing from the earlier of
(i) Receipt by such Person of written notice of such breach, default, violation or failure, and (ii) the time at which such Person or any authorized officer thereof knew or became aware, or should have known or been aware, of such failure,
violation, breach or default, but no Advances will be made during the cure period; 
  
 (d) (i) any of the Loan Documents ceases to be in full force and effect, or (ii) any Lien created thereunder ceases to
constitute a valid perfected first priority Lien on the Collateral in accordance with the terms thereof, or Lender ceases to have a valid perfected first priority security interest in any of the Collateral or any securities pledged to Lender
pursuant to the Security Documents; 
  
 (e) one
or more judgments or decrees is rendered against any Borrower or Guarantor in an amount in excess of $20,000 individually or $100,000 in the aggregate, which is/are not satisfied, stayed, vacated or discharged of record within thirty
(30) calendar days of being rendered but no Advances will be made before the judgment or decree is stayed, vacated or discharged; 
  
 (f) (i) any default occurs, which is not cured or waived, (x) in the payment of any amount with respect to any Indebtedness
(other than the Obligations) of Borrower or Guarantor in excess of $20,000, (y) in the performance, observance or fulfillment of any provision contained in any agreement, contract, document or instrument to which Borrower or Guarantor is a
party or to which any of their properties or assets are subject or bound under or pursuant to which any Indebtedness was issued, created, assumed, guaranteed or secured and such default continues for more than any applicable grace period or permits
the holder of any Indebtedness to accelerate the maturity thereof, or (z) in the performance, observance or fulfillment of any provision contained in any agreement, contract, document or instrument between Borrower or Guarantor and Lender or
any Affiliate of Lender (other than the Loan Documents), or (ii) any Indebtedness of Borrower or Guarantor is declared to be due and payable or is required to be prepaid (other than by a regularly scheduled payment) prior to the stated maturity
thereof, or any obligation of such Person for the payment of Indebtedness (other than the Obligations) is not paid when due or within any applicable grace period, or any such obligation becomes or is declared to be due and payable before the
expressed maturity thereof, or there occurs an event which, with the giving of notice or lapse of time, or both, would cause any such obligation to become, or allow any such obligation to be declared to be, due and payable; 
  
 (g) Borrower or Guarantor shall (i) be unable to pay
its debts generally as they become due, (ii) have total liabilities (including contingent, subordinated, unmatured and unliquidated liabilities) that exceed its assets, at a Fair Valuation, (iii) have an unreasonably small capital base
with which to engage in its anticipated business, (iv) file a petition under any insolvency statute, (v) make a general assignment for the benefit of its creditors, (vi) commence a proceeding for the appointment of a receiver,
trustee, liquidator or conservator of itself or of the whole or any substantial part of its property, or (vii) file a petition seeking reorganization or liquidation or similar relief under any Debtor Relief Law or any other applicable law or
statute; 
  
 (h) a court of competent
jurisdiction shall (A) enter an order, judgment or decree appointing a custodian, receiver, trustee, liquidator or conservator of Borrower or Guarantor or the whole or any substantial part of any such Person’s properties, which shall
continue unstayed and in effect for a period of thirty (30) calendar days, (B) shall approve a petition filed against Borrower or Guarantor seeking reorganization, liquidation or similar relief under the any Debtor Relief Law or any other
applicable law or statute, which is not dismissed within thirty (30) calendar days or, (C) under the provisions of any Debtor Relief Law or other applicable law or statute, assume custody or control of any Borrower or Guarantor or of the
whole or any substantial part of any such Person’s properties, which is 

  

 29 

 
not irrevocably relinquished within thirty (30) calendar days, or (ii) there is commenced against Borrower or Guarantor any proceeding or petition
seeking reorganization, liquidation or similar relief under any Debtor Relief Law or any other applicable law or statute and either (A) any such proceeding or petition is not unconditionally dismissed within thirty (30) calendar days after
the date of commencement, or (B) Borrower or Guarantor takes any action to indicate its approval of or consent to any such proceeding or petition, but no Advances will be made before any such order, judgment or decree described above is stayed,
vacated or discharged, any such petition described above is dismissed, or any such custody or control described above is relinquished; 
  
 (i) (i) any Change of Control occurs or any agreement or commitment to cause or that may result in any such Change of Control is
entered into, (ii) any Material Adverse Effect, or Material Adverse Change occurs or is reasonably expected to occur, or (iii) any Borrower or Guarantor ceases a material portion of its business operations as currently conducted;

  
 (j) Lender receives any indication or
evidence that Borrower or Guarantor may have directly or indirectly been engaged in any type of activity which, in Lender’s judgment, might result in forfeiture of any property to any Governmental Authority which shall have continued unremedied
for a period of ten (10) calendar days after written notice from Lender (but no Advances will be made before any such activity ceases); 
  
 (k) an Event of Default occurs under any other Loan Document; 
  
 (l) uninsured damage to, or loss, theft or destruction of, any portion of the tangible Collateral occurs
that exceeds $20,000 in the aggregate; 
  
 (m)
Borrower or Guarantor or any of their respective directors or senior officers is criminally indicted or convicted under any law that could lead to a forfeiture of any Collateral; 
  
 (n) the issuance of any process for levy, attachment or garnishment or execution upon or prior to any
judgment against any Borrower or Guarantor or any of their property or assets; or 
  
 (o) Borrower or Guarantor does, or enters into or becomes a party to any agreement or commitment to do, or cause to be done, any of the
things described in this Article VIII or otherwise prohibited by any Loan Document (subject to any cure periods set forth therein); then, and in any such event, notwithstanding any other provision of any Loan Document, Lender may, without
notice or demand, do any of the following: (i) terminate its obligations to make Advances hereunder, whereupon the same shall immediately terminate and (ii) elect all or any of the Loans and/or Notes, all interest thereon and all other
Obligations to be due and payable immediately (except in the case of an Event of Default under Section 8(d), (g), (h) or (i)(iii), in which event all of the foregoing shall automatically and without further act
by Lender be due and payable, provided that, with respect to non-material breaches or violations that constitute Events of Default under clause (ii) of Section 8(d), there shall be a three (3) Business Day cure period
(but no Advances will be made during any such cure period) commencing from the earlier of (A) Receipt by the applicable Person of written notice of such breach or violation or of any event, fact or circumstance constituting or resulting in any
of the foregoing, and (B) the time at which such Person or any authorized officer thereof knew or became aware, or should have known or been aware, of such breach or violation and resulting Event of Default or of any event, fact or circumstance
constituting or resulting in any of the foregoing), in each case without presentment, demand, protest or further notice of any kind, all of which are hereby expressly waived by Borrower. 
  

 30 

	IX.	RIGHTS AND REMEDIES AFTER DEFAULT 

  

	 	9.1	Rights and Remedies 

  
 (a) In addition to the acceleration provisions set forth in Article VIII above, upon the occurrence and continuation of an Event of
Default, Lender shall have the right to exercise any and all rights, options and remedies provided for in the Loan Documents, under the UCC or at law or in equity, including, without limitation, the right to (i) apply any property of Borrower
held by Lender to reduce the Obligations, (ii) foreclose the Liens created under the Security Documents, (iii) realize upon, take possession of and/or sell any Collateral or securities pledged with or without judicial process,
(iv) exercise all rights and powers with respect to the Collateral as any Borrower, as applicable, might exercise, (v) collect and send notices regarding the Collateral, with or without judicial process, (vi) by its own means or with
judicial assistance, enter any premises at which Collateral and/or pledged securities are located, or render any of the foregoing unusable or dispose of the Collateral and/or pledged securities on such premises without any liability for rent,
storage, utilities, or other sums, and no Borrower shall resist or interfere with such action, (vii) at Borrower’s expense, require that all or any part of the Collateral be assembled and made available to Lender at any place designated by
Lender, (viii) reduce or otherwise change the Facility Cap, (ix) assess the Non-Compliance Fee, and/or (x) relinquish or abandon any Collateral or securities pledged or any Lien thereon. Notwithstanding any provision of any Loan
Document, Lender, in its sole discretion, shall have the right, at any time that Borrower fails to do so, and from time to time, without prior notice, to: (i) obtain insurance covering any of the Collateral to the extent required hereunder;
(ii) pay for the performance of any of Obligations; (iii) discharge taxes or Liens on any of the Collateral that are in violation of any Loan document unless Borrower is in good faith with due diligence by appropriate proceedings
contesting those items; and (iv) pay for the maintenance and preservation of the Collateral. Such expenses and advances shall be added to the Obligations until reimbursed to Lender and shall be secured by the Collateral, and such payments by
Lender shall not be construed as a waiver by Lender of any Event of Default or any other rights or remedies of Lender. 
  
 (b) Borrower agrees that notice received by it at least ten (10) calendar days before the time of any intended public sale, or the
time after which any private sale or other disposition of Collateral is to be made, shall be deemed to be reasonable notice of such sale or other disposition. If permitted by applicable law, any perishable Collateral which threatens to speedily
decline in value or which is sold on a recognized market may be sold immediately by Lender without prior notice to Borrower. At any sale or disposition of Collateral or securities pledged, Lender may (to the extent permitted by applicable law)
purchase all or any part thereof free from any right of redemption by Borrower which right is hereby waived and released. Borrower covenants and agrees not to, and not to permit or cause any of its Subsidiaries to, interfere with or impose any
obstacle to Lender’s exercise of its rights and remedies with respect to the Collateral. Lender, in dealing with or disposing of the Collateral or any part thereof, shall not be required to give priority or preference to any item of Collateral
or otherwise to marshal assets or to take possession or sell any Collateral with judicial process. 
  

 31 

	 	9.2	Application of Proceeds 

  
 In addition to any other rights, options and remedies Lender has under the Loan Documents, the UCC, at law or in equity, all dividends,
interest, rents, issues, profits, fees, revenues, income and other proceeds collected or received from collecting, holding, managing, renting, selling, or otherwise disposing of all or any part of the Collateral or any proceeds thereof upon exercise
of its remedies hereunder shall be applied in the following order of priority: (i) first, to the payment of all costs and expenses of such collection, storage, lease, holding, operation, management, sale, disposition or delivery and of
conducting Borrower’s business and of maintenance, repairs, replacements, alterations, additions and improvements of or to the Collateral, and to the payment of all sums which Lender may be required or may elect to pay, if any, for taxes,
assessments, insurance and other charges upon the Collateral or any part thereof, and all other payments that Lender may be required or authorized to make under any provision of this Agreement (including, without limitation, in each such case,
in-house documentation and diligence fees and legal expenses, search, audit, recording, professional and filing fees and expenses and reasonable attorneys’ fees and all expenses, liabilities and advances made or incurred in connection
therewith); (ii) second, to the payment of all Obligations as provided herein; (iii) third, to the satisfaction of Indebtedness secured by any subordinate security interest of record in the Collateral if written notification
of demand therefore is received before distribution of the proceeds is completed, provided, that, if requested by Lender, the holder of a subordinate security interest shall furnish reasonable proof of its interest, and unless it does so,
Lender need not address its claims; and (iv) fourth, to the payment of any surplus then remaining to Borrower, unless otherwise provided by law or directed by a court of competent jurisdiction, provided that Borrower shall be
liable for any deficiency if such proceeds are insufficient to satisfy the Obligations or any of the other items referred to in this section. 
  

	 	9.3	Rights of Lender to Appoint Receiver 

  
 Without limiting and in addition to any other rights, options and remedies Lender has under the Loan Documents, the UCC, at law or in
equity, upon the occurrence and continuation of an Event of Default, Lender shall have the right to apply for and have a receiver appointed by a court of competent jurisdiction in any action taken by Lender to enforce its rights and remedies in
order to manage, protect, preserve, sell or dispose the Collateral and continue the operation of the business of Borrower and to collect all revenues and profits thereof and apply the same to the payment of all expenses and other charges of such
receivership including the compensation of the receiver and to the payments as aforesaid until a sale or other disposition of such Collateral shall be finally made and consummated. 
  

	 	9.4	Rights and Remedies not Exclusive 

  
 Lender shall have the right in its sole discretion to determine which rights, Liens and/or remedies Lender may at any time pursue,
relinquish, subordinate or modify, and such determination will not in any way modify or affect any of Lender’s rights, Liens or remedies under any Loan Document, applicable law or equity. The enumeration of any rights and remedies in any Loan
Document is not intended to be exhaustive, and all rights and remedies of Lender described in any Loan Document are cumulative and are not alternative to or exclusive of any other rights or remedies which Lender otherwise may have. The partial or
complete exercise of any right or remedy shall not preclude any other further exercise of such or any other right or remedy. 
  

 32 

	X.	WAIVERS AND JUDICIAL PROCEEDINGS 

  

	 	10.1	Waivers 

  
 Except as expressly provided for herein, Borrower hereby waives setoff, counterclaim, demand, presentment, protest, all defenses with
respect to any and all instruments and all notices and demands of any description, and the pleading of any statute of limitations as a defense to any demand under any Loan Document. Borrower hereby waives any and all defenses and counterclaims it
may have or could interpose in any action or procedure brought by Lender to obtain an order of court recognizing the assignment of, or Lien of Lender in and to, any Collateral. With respect to any action hereunder, Lender conclusively may rely upon,
and shall incur no liability to Borrower in acting upon, any request or other communication that Lender reasonably believes to have been given or made by a person authorized on Borrower’s behalf, whether or not such person is listed on the
incumbency certificate delivered pursuant to Section 4.1 hereof. In each such case, Borrower hereby waives the right to dispute Lender’s action based upon such request or other communication, absent manifest error. 

 

	 	10.2	Delay; No Waiver of Defaults 

  
 No course of action or dealing, renewal, release or extension of any provision of any Loan Document, or single or partial exercise of any
such provision, or delay, failure or omission on Lender’s part in enforcing any such provision shall affect the liability of Borrower or Guarantor or operate as a waiver of such provision or affect the liability of any Borrower or Guarantor or
preclude any other or further exercise of such provision. No waiver by any party to any Loan Document of any one or more defaults by any other party in the performance of any of the provisions of any Loan Document shall operate or be construed as a
waiver of any future default, whether of a like or different nature, and each such waiver shall be limited solely to the express terms and provisions of such waiver. Notwithstanding any other provision of any Loan Document, by completing the Closing
under this Agreement and/or by making Advances, Lender does not waive any breach of any representation or warranty under any Loan Document, and all of Lender’s claims and rights resulting from any such breach or misrepresentation are
specifically reserved. 
  

	 	10.3	Jury Waiver 

  
 EACH PARTY TO THIS AGREEMENT HEREBY EXPRESSLY WAIVES ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM OR CAUSE OF ACTION ARISING UNDER THE LOAN
DOCUMENTS OR IN ANY WAY CONNECTED WITH OR INCIDENTAL TO THE DEALINGS OF THE PARTIES WITH RESPECT TO THE LOAN DOCUMENTS OR THE TRANSACTIONS CONTEMPLATED THEREBY, WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER SOUNDING IN CONTRACT, TORT OR
OTHERWISE. EACH PARTY HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM OR CAUSE OF ACTION SHALL BE DECIDED BY COURT TRIAL WITHOUT A JURY, AND THAT ANY PARTY TO THIS AGREEMENT MAY FILE AN ORIGINAL COUNTERPART OR A COPY OF THIS SECTION WITH ANY COURT AS
WRITTEN EVIDENCE OF THE CONSENTS OF THE PARTIES TO THE WAIVER OF THEIR RESPECTIVE RIGHTS TO TRIAL BY JURY. 
  

 33 

	 	10.4	Cooperation in Discovery and Litigation 

  
 In any litigation, arbitration or other dispute resolution proceeding relating to any Loan Document, Borrower waives any and all defenses,
objections and counterclaims it may have or could interpose with respect to (i) any of its directors, officers, employees or agents being deemed to be employees or managing agents of Borrower for purposes of all applicable law or court rules
regarding the production of witnesses by notice for testimony (whether in a deposition, at trial or otherwise), (ii) Lender’s counsel examining any such individuals as if under cross-examination and using any discovery deposition of any of
them as if it were an evidence deposition, and/or (iii) using all commercially reasonable efforts to produce in any such dispute resolution proceeding, at the time and in the manner requested by Lender, all Persons, documents (whether in
tangible, electronic or other form) and/or other things under its control and relating to the dispute. 
  

	XI.	EFFECTIVE DATE AND TERMINATION 

  

	 	11.1	Termination and Effective Date Thereof 

  
 (a) Subject to Lender’s right to terminate and cease making Advances upon or after any Event of Default, this Agreement shall
continue in full force and effect until the full performance and indefeasible payment in cash of all Obligations, unless terminated sooner as provided in this Section 11.1. Borrower may terminate this Agreement at any time upon not less
than thirty calendar days’ prior written notice to Lender and upon full performance and indefeasible payment in full in cash of all Obligations on or prior to such thirtieth calendar day after Receipt by Lender of such written notice. All of
the Obligations shall be immediately due and payable upon any such termination on the termination date stated in any notice of termination (the “Termination Date”); provided that, notwithstanding any other provision of any
Loan Document, the Termination Date shall be effective no earlier than the first Business Day of the month following the expiration of the thirty calendar days’ prior written notice period. Notwithstanding any other provision of any Loan
Document, no termination of this Agreement shall affect Lender’s rights or any of the Obligations existing as of the effective date of such termination, and the provisions of the Loan Documents shall continue to be fully operative until the
Obligations have been fully performed and indefeasibly paid in cash in full. The Liens granted to Lender under the Security Documents and the financing statements filed pursuant thereto and the rights and powers of Lender shall continue in full
force and effect notwithstanding the fact that Borrower’s borrowings hereunder may from time to time be in a zero or credit position until all of the Obligations have been fully performed and indefeasibly paid in full in cash. 
  
 (b) If (i) Borrower terminates the Revolving Facility
under this Section 11.1, (ii) Borrower voluntarily or involuntarily repays the Obligations (other than reductions to zero of the outstanding balance of the Revolving Facility resulting from the ordinary course operation of the
provisions of Section 2.5), whether by virtue of Lender’s exercising its right of set off or otherwise; (iii) the Obligations are accelerated by Lender (each of the events described in (i), (ii) and (iii) above being
hereinafter referred to as, a “Revolver Termination”), then at the effective date of any such Revolver Termination, Borrower shall pay Lender (in addition to the then outstanding principal, accrued interest and other Obligations
relating to the Revolving Facility pursuant to the terms of this Agreement and any other Loan Document), to compensate Lender for the loss of bargain and not as a penalty, an amount equal to the applicable Minimum Termination Fee. 
  

 34 

	 	11.2	Survival 

  
 All obligations, covenants, agreements, representations, warranties, waivers and indemnities made by Borrower in any Loan Document shall
survive the execution and delivery of the Loan Documents, the Closing, the making of the Advances and any termination of this Agreement until all Obligations are fully performed and indefeasibly paid in full in cash. The obligations and provisions
of Sections 3.4, 3.5, 6.13, 10.1, 10.3, 11.1, 11.2, 12.4, 12.7 and 12.10 shall survive termination of the Loan Documents and any payment, in full or in part, of the Obligations. 
  

	XII.	MISCELLANEOUS 

  

	 	12.1	Governing Law; Jurisdiction; Service of Process; Venue 

  
 The Loan Documents shall be governed by and construed in accordance with the internal laws of the State of Maryland without giving effect
to its choice of law provisions. Any judicial proceeding against Borrower with respect to the Obligations, any Loan Document or any related agreement may be brought in any federal or state court of competent jurisdiction located in the State of
Maryland. By execution and delivery of each Loan Document to which it is a party, Borrower (i) accepts the non-exclusive jurisdiction of the aforesaid courts and irrevocably agrees to be bound by any judgment rendered thereby, (ii) waives
personal service of process, (iii) agrees that service of process upon it may be made by certified or registered mail, return receipt requested, pursuant to Section 12.5 hereof, (iv) waives any objection to jurisdiction and
venue of any action instituted hereunder and agrees not to assert any defense based on lack of jurisdiction, venue or convenience, and (v) agrees that this loan was made in Maryland, that Lender has accepted in Maryland Loan Documents executed
by Borrower and has disbursed Advances under the Loan Documents in Maryland. Nothing shall affect the right of Lender to serve process in any manner permitted by law or shall limit the right of Lender to bring proceedings against Borrower in the
courts of any other jurisdiction having jurisdiction. Any judicial proceedings against Lender involving, directly or indirectly, the Obligations, any Loan Document or any related agreement shall be brought only in a federal or state court located in
the State of Maryland. All parties acknowledge that they participated in the negotiation and drafting of this Agreement and that, accordingly, no party shall move or petition a court construing this Agreement to construe it more stringently against
one party than against any other. 
  

	 	12.2	Successors and Assigns; Participations; New Lenders 

  
 The Loan Documents shall inure to the benefit of Lender, Transferees and all future holders of the Loan, any Note, the Obligations and/or
any of the Collateral, and each of their respective successors and assigns. Each Loan Document shall be binding upon the Persons’ other than Lender that are parties thereto and their respective successors and assigns, and no such Person may
assign, delegate or transfer any Loan Document or any of its rights or obligations thereunder without the prior written consent of Lender. No rights are intended to be created under any Loan Document for the benefit of any third party done, creditor
or incidental beneficiary of Borrower or Guarantor. Nothing contained in any Loan Document shall be construed as a delegation to Lender of any other Person’s duty of performance. BORROWER ACKNOWLEDGES AND AGREES THAT LENDER AT ANY TIME AND FROM
TIME TO TIME MAY (I) DIVIDE AND RESTATE ANY NOTE, AND/OR (II) SELL, ASSIGN OR GRANT PARTICIPATING INTERESTS IN OR TRANSFER ALL OR ANY PART OF ITS RIGHTS OR OBLIGATIONS UNDER ANY LOAN DOCUMENT, LOANS, ANY NOTE, THE OBLIGATIONS AND/OR THE
COLLATERAL TO OTHER PERSONS (EACH SUCH TRANSFEREE, ASSIGNEE OR PURCHASER, A “TRANSFEREE”). Each Transferee shall have all of the rights and benefits with respect to the Loans, Obligations, any Notes, Collateral and/or Loan Documents
held by it as fully as if the original holder thereof, and either Lender or any Transferee may be designated as the sole agent to 

  

 35 

 
manage the transactions and obligations contemplated therein; provided that, notwithstanding anything to the contrary in any Loan Document, Borrower
shall not be obligated to pay under this Agreement to any Transferee any sum in excess of the sum which Borrower would have been obligated to pay to Lender had such participation not been effected. Notwithstanding any other provision of any Loan
Document, Lender may disclose to any Transferee all information, reports, financial statements, certificates and documents obtained under any provision of any Loan Document. 
  

	 	12.3	Application of Payments 

  
 To the extent that any payment made or received with respect to the Obligations is subsequently invalidated, determined to be fraudulent
or preferential, set aside or required to be repaid to a trustee, debtor in possession, receiver, custodian or any other Person under any Debtor Relief Law, common law or equitable cause or any other law, then the Obligations intended to be
satisfied by such payment shall be revived and shall continue as if such payment had not been received by Lender. Any payments with respect to the Obligations received shall be credited and applied in such manner and order as Lender shall decide in
its sole discretion. 
  

	 	12.4	Indemnity 

  
 Borrower jointly and severally shall indemnify Lender, its Affiliates and its and their respective managers, members, officers, employees,
Affiliates, agents, representatives, successors, assigns, accountants and attorneys (collectively, the “Indemnified Persons”) from and against any and all liabilities, obligations, losses, damages, penalties, actions, judgments,
suits, costs, expenses and disbursements of any kind or nature whatsoever (including, without limitation, reasonable fees and disbursements of counsel and in-house documentation and diligence fees and legal expenses) which may be imposed on,
incurred by or asserted against any Indemnified Person with respect to or arising out of, or in any litigation, proceeding or investigation instituted or conducted by any Person with respect to any aspect of, or any transaction contemplated by or
referred to in, or any matter related to, any Loan Document or any agreement, document or transaction contemplated thereby, whether or not such Indemnified Person is a party thereto, except to the extent that any of the foregoing arises out of the
gross negligence or willful misconduct of such Indemnified Person. If any Indemnified Person uses in-house counsel for any purpose for which Borrower is responsible to pay or indemnify, each Borrower expressly agrees that its indemnification
obligations include reasonable charges for such work commensurate with the fees that would otherwise be charged by outside legal counsel selected by such Indemnified Person in its sole discretion for the work performed. Lender agrees to give
Borrower reasonable notice of any event of which Lender becomes aware for which indemnification may be required under this Section 12.4, and Lender may elect (but is not obligated) to direct the defense thereof, provided that the
selection of counsel shall be subject to Borrower’s consent, which consent shall not be unreasonably withheld or delayed. Any Indemnified Person may, in its reasonable discretion, take such actions as it deems necessary and appropriate to
investigate, defend or settle any event or take other remedial or corrective actions with respect thereto as may be necessary for the protection of such Indemnified Person or the Collateral. Notwithstanding the foregoing, if any Insurer agrees to
undertake the defense of an event (an “Insured Event”), Lender agrees not to exercise its right to select counsel to defend the event if that would cause Borrower’s Insurer to deny coverage; provided, however,
that Lender reserves the right to retain counsel to represent any Indemnified Person with respect to an Insured Event at its sole cost and expense. To the extent that Lender obtains recovery from a third party other than an Indemnified Person of any
of the amounts that any Borrower has paid to Lender pursuant to the indemnity set forth in this Section 12.4, then Lender shall promptly pay to Borrower the amount of such recovery. 
  

 36 

	 	12.5	Notice 

  
 Any notice or request under any Loan Document shall be given to any party to this Agreement at such party’s address set forth beneath
its signature on the signature page to this Agreement, or at such other address as such party may hereafter specify in a notice given in the manner required under this Section 12.5. Any notice or request hereunder shall be given only by,
and shall be deemed to have been received upon (each, a “Receipt”): (i) registered or certified mail, return receipt requested, on the date on which received as indicated in such return receipt, (ii) delivery by a
nationally recognized overnight courier, one (1) Business Day after deposit with such courier, or (iii) facsimile transmission, in each case upon telephone or further electronic communication from the recipient acknowledging receipt
(whether automatic or manual from recipient), as applicable. 
  

	 	12.6	Severability; Captions; Counterparts; Facsimile Signatures 

  
 If any provision of any Loan Document is adjudicated to be invalid under applicable laws or regulations, such provision shall be
inapplicable to the extent of such invalidity without affecting the validity or enforceability of the remainder of the Loan Documents which shall be given effect so far as possible. The captions in the Loan Documents are intended for convenience and
reference only and shall not affect the meaning or interpretation of the Loan Documents. The Loan Documents may be executed in one or more counterparts (which taken together, as applicable, shall constitute one and the same instrument) and by
facsimile transmission, which facsimile signatures shall be considered original executed counterparts. Each party to this Agreement agrees that it will be bound by its own facsimile signature and that it accepts the facsimile signature of each other
party. 
  

	 	12.7	Expenses 

  
 Borrower shall pay, whether or not the Closing occurs, all costs and expenses incurred by Lender and/or its Affiliates, including, without
limitation, documentation and diligence fees and expenses, all search, audit, appraisal, recording, professional and filing fees and expenses and all other out-of-pocket charges and expenses (including, without limitation, UCC and judgment and tax
lien searches and UCC filings and fees for post-Closing UCC and judgment and tax lien searches and wire transfer fees and audit expenses), and reasonable attorneys’ fees and expenses, (i) in any effort to enforce, protect or collect
payment of any Obligation or to enforce any Loan Document or any related agreement, document or instrument, (ii) in connection with entering into, negotiating, preparing, reviewing and executing the Loan Documents and/or any related agreements,
documents or instruments, (iii) arising in any way out of administration of the Obligations, (iv) in connection with instituting, maintaining, preserving, enforcing and/or foreclosing on Lender’s Liens in any of the Collateral or
securities pledged under the Loan Documents, whether through judicial proceedings or otherwise, (v) in defending or prosecuting any actions, claims or proceedings arising out of or relating to Lender’s transactions with Borrower,
(vi) in seeking, obtaining or receiving any advice with respect to its rights and obligations under any Loan Document and any related agreement, document or instrument, and/or (vii) in connection with any modification, restatement,
supplement, amendment, waiver or extension of any Loan Document and/or any related agreement, document or instrument. All of the foregoing shall be charged to Borrower’s account and shall be part of the Obligations. If Lender or any of its
Affiliates uses in-house counsel for any purpose under any Loan Document for which Borrower is responsible to pay or indemnify, Borrower expressly agrees that its Obligations include reasonable charges for such work commensurate with the fees that
would otherwise be charged by outside legal counsel selected by Lender or such Affiliate in its sole discretion for the work performed. Without limiting the foregoing, Borrower shall pay all taxes (other than taxes based upon or measured by
Lender’s income or revenues or any 

  

 37 

 
personal property tax), if any, in connection with the issuance of any Note and the filing and/or recording of any documents and/or financing statements.

  

	 	12.8	Entire Agreement 

  
 This Agreement and the other Loan Documents to which Borrower is a party constitute the entire agreement between Borrower and Lender with
respect to the subject matter hereof and thereof, and supersede all prior agreements and understandings, if any, relating to the subject matter hereof or thereof. Any promises, representations, warranties or guarantees not herein contained and
hereinafter made shall have no force and effect unless in writing signed by Borrower and Lender. No provision of this Agreement may be changed, modified, amended, restated, waived, supplemented, discharged, canceled or terminated orally or by any
course of dealing or in any other manner other than by an agreement in writing signed by Lender and Borrower. Each party hereto acknowledges that it has been advised by counsel in connection with the negotiation and execution of this Agreement and
is not relying upon oral representations or statements inconsistent with the terms and provisions hereof. 
  

	 	12.9	Lender Approvals 

  
 Unless expressly provided herein to the contrary, any approval, consent, waiver or satisfaction of Lender with respect to any matter that
is subject of any Loan Document may be granted or withheld by Lender in its sole and absolute discretion. 
  

	 	12.10	Confidentiality and Publicity 

  
 (a) Borrower agrees, and agrees to cause each of its Affiliates, (i) not to transmit or disclose provisions of any Loan Document to
any Person (other than to Borrower’s advisors and officers on a need-to-know basis or as otherwise may be required by law) without Lender’s prior written consent, (ii) to inform all Persons of the confidential nature of the Loan
Documents and to direct them not to disclose the same to any other Person and to require each of them to be bound by these provisions. Borrower agrees to submit to Lender and Lender reserves the right to review and approve all materials that
Borrower or any of its Affiliates prepares that contain Lender’s name or describe or refer to any Loan Document, any of the terms thereof or any of the transactions contemplated thereby. Borrower shall not, and shall not permit any of its
Affiliates to, use Lender’s name (or the name of any of Lender’s Affiliates) in connection with any of its business operations, including without limitation, advertising, marketing or press releases or such other similar purposes, without
Lender’s prior written consent. Nothing contained in any Loan Document is intended to permit or authorize Borrower or any of its Affiliates to contract on behalf of Lender. 
  
 (b) Borrower hereby agrees that Lender or any Affiliate of Lender may (i) disclose a general
description of transactions arising under the Loan Documents for advertising, marketing or other similar purposes and (ii) use Borrower’s or Guarantor’s name, logo or other indicia germane to such party in connection with such
advertising, marketing or other similar purposes. 
  

	 	12.11	Release of Lender 

  
 Notwithstanding any other provision of any Loan Document, Borrower voluntarily, knowingly, unconditionally and irrevocably, with specific
and express intent, for and on behalf of itself, its managers, members, directors, officers, employees, stockholders, Affiliates, agents, representatives, accountants, attorneys, successors and assigns and their respective Affiliates (collectively,
the 

  

 38 

 
“Releasing Parties”), hereby fully and completely releases and forever discharges the Indemnified Parties and any other Person or Insurer
which may be responsible or liable for the acts or omissions of any of the Indemnified Parties, or who may be liable for the injury or damage resulting therefrom (collectively, with the Indemnified Parties, the “Released Parties”),
of and from any and all actions, causes of action, damages, claims, obligations, liabilities, costs, expenses and demands of any kind whatsoever, at law or in equity, matured or unmatured, vested or contingent, that any of the Releasing Parties has
against any of the Released Parties as of the date of the Closing. Borrower acknowledges that the foregoing release is a material inducement to Lender’s decision to extend to Borrower the financial accommodations hereunder and has been relied
upon by Lender in agreeing to make the Advances. 
  

	 	12.12	Agent 

  
 Lender and its successors and assigns hereby (i) designate and appoint CapitalSource Finance LLC, a Delaware limited liability
company, and its successors and assigns (“CapitalSource”), to act as agent for Lender and its successors and assigns under this Agreement and all other Loan Documents, (ii) irrevocably authorize CapitalSource to take all
actions on its behalf under the provision of this Loan Agreement and all other Loan Documents, and (iii) to exercise all such powers and rights, and to perform all such duties and obligations hereunder and thereunder. CapitalSource, on
behalf of Lender, shall hold all Collateral, payments of principal and interest, fees, charges and collections received pursuant to this Agreement and all other Loan Documents. Borrower acknowledges that Lender and its successors and assigns
transfer and assign to CapitalSource the right to act as Lender’s agent to enforce all rights and perform all obligations of Lender contained herein and in all of the other Loan Documents. Borrower shall within ten (10) Business Days
after Lender’s reasonable request, take such further actions, obtain such consents and approvals and duly execute and deliver such further agreements, amendments, assignments, instructions or documents as Lender may request to evidence the
appointment and designation of CapitalSource as agent for Lender and other financial institutions from time to time party hereto and to the other Loan Documents. 
  

	 	12.13	Agreement Controls 

  
 In the event of any inconsistency between this Agreement and any other Loan Documents, the terms of this Agreement shall control.

  

 39 

 IN WITNESS WHEREOF, each of the parties has duly executed this Revolving Credit and Security Agreement as of the date
first written above. 
  

			
	UCN, INC.
		
	 By:
	 	 /s/

	 Name:
	 	 Paul Jarman

	 Its:
	 	 Chief Executive Officer

	
	 Address for Notices:

	 UCN, Inc.

	 14870 Pony Express Road

	 Bluffdale, Utah 84065

	 Attention: Paul Jarman

	 Telephone: (801) 715-5020

	 FAX: (801) 715-5022

	
	CAPITALSOURCE FINANCE LLC
		
	By:	 	 /s/

	 Name:
	 	 
	 Its:
	 	 
	
	 Address for Notices:

	 CapitalSource Finance LLC

	 4445 Willard Avenue, 12th Floor

	 Chevy Chase, MD 20815

	 Attention: Business Credit Services/HFG, Portfolio Manager

	 Telephone: (301) 841-2700

	 FAX: (301) 841-2340

  

 40 

 SCHEDULES 
  

					
	 Schedule 2.4
	 	—	    	Borrower’s Account(s)
			
	 Schedule 5.2
	 	—	    	Required Consents
			
	 Schedule 5.3
	 	—	    	Capitalization, Organization Chart (including all subsidiaries, authorized/issued capitalization, owners, directors, officers and managers) and Joint Ventures
			
	 Schedule 5.4
	 	—	    	Liens; Real and Personal Property Owned or Leased; Leases
			
	 Schedule 5.5
	 	—	    	Defaults; Service Fees; Managers
			
	 Schedule 5.6
	 	—	    	Pending Litigation, Proceedings and Investigations
			
	 Schedule 5.8
	 	—	    	Taxes
			
	 Schedule 5.11
	 	—	    	Intellectual Property
			
	 Schedule 5.15A
	 	—	    	Existing Indebtedness
			
	 Schedule 5.15B
	 	—	    	Indebtedness Maturing During Term
			
	 Schedule 5.16
	 	—	    	Other Agreements
			
	 Schedule 5.17
	 	—	    	Insurance
			
	 Schedule 5.18A
	 	—	    	Corporate Names
			
	 Schedule 5.18B
	 	—	    	Places of Business
			
	 Schedule 5.20
	 	—	    	Inventory Disclosures
			
	 Schedule 6.8
	 	—	    	Further Assurances/Post Closing
			
	 Schedule 7.2
	 	—	    	Permitted Indebtedness
			
	 Schedule 7.3
	 	—	    	Permitted Liens

  

 I 

  
 ANNEX I 
  
 FINANCIAL COVENANTS 
  

	 	1)	Fixed Charge Coverage Ratio (EBITDA/Fixed Charges) 

  
 The Fixed Charge Coverage Ratio shall not be less than 1:1, tested monthly. 
  

	 	2)	Cash Velocity 

  
 Collections of Borrower’s Accounts for each 90-day period shall not be less than 90% of the collections of Borrower’s Accounts
for the previous 90-day period as measured at of the end of each calendar month during the Term; provided, that upon any violation of or failure to comply with this covenant Lender shall have the right, in its sole discretion, to consider for
all purposes under the Agreement as though Borrower actually collected Accounts equal to such minimum required amount. 
  

	 	3)	Minimum Availability 

  
 Following each Advance, Borrower shall have Availability equal to a minimum of $1,000,000 until Borrower has achieved a Fixed Charge
Coverage Ratio of at least 1:1 for the immediately preceding 12 months on a cumulative basis, commencing with the closing date, after which this minimum Availability covenant shall not apply to subsequent Advances. 
  
 For purposes of the covenants set forth in this Annex I, the terms listed
below shall have the following meanings: 
  
 “EBITDA” shall mean, for the relevant period, the following for Borrower on a consolidated basis: Net Income, plus, (a) Interest Expense, (b) taxes on income, whether paid, payable or accrued,
(c) depreciation expense, (d) amortization expense, (e) all other non-cash, non-recurring charges and expenses, excluding accruals for cash expenses made in the ordinary course of business, and (f) loss from any sale of assets,
other than sales in the ordinary course of business, all of the foregoing determined in accordance with GAAP, minus (a) gains from any sale of assets, other than sales in the ordinary course of business and (b) other extraordinary or
non-recurring gains. 
  
 “Fixed Charge
Coverage Ratio” shall mean, for Borrower collectively on a consolidated basis during the relevant period, the ratio of (a) EBITDA less taxes paid in cash or accrued and non-financed Capital Expenditures, to (b) Fixed Charges. The
Fixed Charge Coverage Ratio shall be measured on a cumulative basis for the initial 12 months of the Term and for the immediately preceding 12 months during the remainder of the Term. 
  
 “Fixed Charges” shall mean, for the relevant period, the sum of the following:
(a) Total Debt Service, and (b) dividends paid or accrued or declared. 
  
 “Interest Expense” shall mean, for the relevant period, total interest expense (including attributable to Capital Leases
in accordance with GAAP) fees with respect to all outstanding Indebtedness including capitalized interest but excluding commissions, discounts and other fees owed 

  

 Annex I-1 

 
with respect to letters of credit and bankers’ acceptance financing and net costs under Interest Rate Agreements. 
  
 “Net Income” shall mean, the net income (or
loss) determined in conformity with GAAP, provided that there shall be excluded (i) the income (or loss) of any Person in which any other Person (other than Borrower) has a joint interest, except to the extent of the amount of dividends or
other distributions actually paid to a Borrower by such Person, (ii) the income (or loss) of any Person accrued prior to the date it becomes a Borrower or is merged into or consolidated with a Borrower or that Person’s assets are acquired
by a Borrower, (iii) the income of any Subsidiary of Borrower to the extent that the declaration or payment of dividends or similar distributions of that income by that Subsidiary is not at the time permitted by operation of the terms of the
charter or any agreement, instrument, judgment, decree, order, statute, rule or governmental regulation applicable to that Subsidiary, (iv) compensation expense resulting from the issuance of capital stock, stock options or stock appreciation
rights issued to former or current employees, including officers, of a Borrower, or the exercise of such options or rights, in each case to the extent the obligation (if any) associated therewith is not expected to be settled by the payment of cash
by a Borrower or any affiliate thereof, and (v) compensation expense resulting from the repurchase of capital stock, options and rights described in clause (iv) of this definition of Net Income. 
  
 “Total Debt Service” shall mean the sum of
(i) all payments of principal on Indebtedness, and (ii) Interest Expense, for the relevant period. 
  

 Annex I-2 

  
 APPENDIX A 

 
 DEFINITIONS 
  
 “Accounts” shall mean all “accounts” as defined in
the UCC of Borrower (or, if referring to another Person, of such other Person). 
  
 “Account Debtor” shall mean any Person who is obligated under an Account. 
  
 “Advance” shall mean a borrowing under the Revolving Facility. Any amounts paid by Lender on behalf of Borrower or Guarantor under any
Loan Document shall be an Advance for purposes of the Agreement. 
  
 “Affiliate” shall mean, as to any Person, any other Person (a) that, directly or indirectly through one or more intermediaries, controls, is controlled by, or is under common control with, such Person, (b) who is
a director or officer (i) of such Person, (ii) of any Subsidiary of such Person, or (iii) of any Person described in clause (a) above with respect to such Person, or (c) which, directly or indirectly through one or more
intermediaries, is the beneficial or record owner (as defined in Rule 13d-3 of the Securities Exchange Act of 1934, as amended, as the same is in effect on the date hereof) of five percent (5%) or more of any class of the outstanding voting
stock, securities or other equity or ownership interests of such Person. For purposes of this definition, the term “control” (and the correlative terms, “controlled by” and “under common control with”) shall mean the
possession, directly or indirectly, of the power to direct or cause the direction of the management or policies, whether through ownership of securities or other interests, by contract or otherwise. “Affiliate” shall include any
Subsidiary. 
  
 “Applicable Rate” shall mean the
interest rates applicable from time to time to Advances under the Agreement. 
  
 “Availability” shall have the meaning given such term in Section 2.1(a). 
  
 “Borrowing Base for Eligible Receivables” shall mean, as of any date of determination the net collectible U.S. Dollar value of
Eligible Receivables, as determined with reference to the most recent Borrowing Certificate and otherwise in accordance with this Agreement; provided, however, that if as of such date the most recent Borrowing Certificate is of a date
more than four Business Days before or after such date, the Borrowing Base shall be determined by Lender in its sole discretion. 
  
 “Borrowing Base for Unbilled Eligible Receivables” shall mean, as of any date of determination the net collectible U.S. Dollar value
of Unbilled Eligible Receivables, as determined with reference to the most recent Borrowing Certificate and otherwise in accordance with this Agreement; provided, however, that if as of such date the most recent Borrowing Certificate
is of a date more than four Business Days before or after such date, the Borrowing Base shall be determined by Lender in its sole discretion. 
  
 “Borrowing Certificate” shall mean a Borrowing Certificate substantially in the form of Exhibit A. 
  

 Annex I-1 

 “Borrowing Date” shall have the meaning given such term in Section 2.4.

  
 “Business Day” shall mean any day other than
a Saturday, Sunday or other day on which the Federal Reserve or Lender is closed. 
  
 “Capital Expenditures” shall mean, for the applicable period, the sum (without duplication) of all expenditures (whether paid in cash or accrued as liabilities) during the period that are or should be
treated as capital expenditures under GAAP. 
  
 “Capital
Lease” shall mean, as to any Person, a lease of any interest in any kind of property or asset by that Person as lessee that is, should be or should have been recorded as a “capital lease” in accordance with GAAP. 
  
 “Capitalized Lease Obligations” shall mean all obligations
of any Person under Capital Leases, in each case, taken at the amount thereof accounted for as a liability in accordance with GAAP. 
  
 “Change of Control” shall mean, with respect to Borrower or Guarantor, the occurrence of any of the following: (i) a merger,
consolidation, reorganization, recapitalization or share or interest exchange, sale or transfer or any other transaction or series of transactions in which its stockholders, managers, partners or interest holders immediately prior to such
transaction or series of transactions receive, in exchange for the stock or interests owned by them, cash, property or securities of the resulting or surviving entity or any Affiliate thereof, and, as a result thereof, Persons who, individually or
in the aggregate, were holders of 50% or more of its voting stock, securities or equity, partnership or ownership interests immediately prior to such transaction or series of transactions hold less than 50% of the voting stock, securities or other
equity, partnership or ownership interests of the resulting or surviving entity or such Affiliate thereof, calculated on a fully diluted basis, (ii) a direct or indirect sale, transfer or other conveyance or disposition, in any single
transaction or series of transactions, of all or substantially all of its assets, (iii) the initial public offering of its securities, or (iv) any “change in/of control” or “sale” or “disposition” or similar
event as defined in any document governing indebtedness of such Person which gives the holder of such indebtedness the right to accelerate or otherwise require payment of such indebtedness prior to the maturity date thereof. Notwithstanding anything
to the contrary contained herein, if the Borrower or Guarantor is a publicly-held company, a “Change of Control” shall not occur if 50% or more of the voting stock, securities, or other equity, partnership or ownership interests of
Borrower or Guarantor are sold in the public markets to a wide variety of shareholders or other equity holders in the ordinary course of business over an extended period of time. 
  
 “Charter and Good Standing Documents” shall mean, for Borrower and Guarantor (i) a copy of the
certificate of incorporation or formation (or other charter document) certified as of a date satisfactory to Lender before the Closing Date by the applicable Governmental Authority of the jurisdiction of incorporation or organization of Borrower and
Guarantor, (ii) a copy of the bylaws or similar organizational documents certified as of a date satisfactory to Lender before the Closing Date by the corporate secretary or assistant secretary of Borrower and Guarantor, (iii) an original
certificate of good standing as of a date acceptable to Lender issued by the applicable Governmental Authority of the jurisdiction of incorporation or organization of such Borrower and Guarantor and the State of Utah, and (iv) copies of the
resolutions of the Board of Directors or managers (or other applicable governing body) and, if required, stockholders, members or other equity owners authorizing the execution, delivery and performance of the Loan Documents to which Borrower and
Guarantor is a party, certified by an authorized officer of such Person as of the Closing Date. 
  

 Annex I-2 

 “Closing” shall mean the satisfaction, or written waiver by Lender, of all of the
conditions precedent set forth in the Agreement required to be satisfied prior to the consummation of the transactions contemplated hereby. 
  
 “Closing Date” shall mean the date of this Agreement. 
  
 “Collateral” shall have the meaning given such term in Section 2.9. 
  
 “Collateral Management Fee” shall have the meaning given
such term in Section 3.3. 
  
 “Concentration
Account” shall have the meaning given such term in Section 2.5. 
  
 “Credit Party” shall have the meaning given such term in Section 6.13. 
  
 “Debtor Relief Law” shall mean, collectively, the Bankruptcy Code of the United States of America and all other applicable liquidation,
conservatorship, bankruptcy, moratorium, rearrangement, receivership, insolvency, reorganization or similar debtor relief laws from time to time in effect affecting the rights of creditors generally, as amended from time to time. 
  
 “Default” shall mean any event, fact, circumstance or
condition that, with the giving of applicable notice or passage of time or both, would constitute or be or result in an Event of Default. 
  
 “Dilution Items” shall have the meaning given such term in Section 2.1(b). 
  
 “Distribution” shall mean any fee, payment, bonus or other
remuneration of any kind, and any repayment of or debt service on loans or other indebtedness. 
  
 “Eligible Receivables” shall mean each Account arising in the ordinary course of Borrower’s business from the sale of goods or rendering of services which Lender, in its sole discretion, deems an
Eligible Receivable unless: 
  
 (a) it is not subject to a valid
perfected first priority security interest in favor of Lender, subject to no other Lien; 
  
 (b) it is not evidenced by an invoice, statement or other documentary evidence satisfactory to Lender; provided, that Lender in its sole discretion may from time to time include as Accounts that are not
evidenced by an invoice, statement or other documentary evidence satisfactory to Lender as Eligible Receivables and determine the advance rate, dilution factors and reserves applicable to Advances made on any such Accounts; 
  
 (c) it or any portion thereof (in which case only such portion shall not be
an Eligible Receivable) is payable by a beneficiary, recipient or subscriber individually and not directly by an Account Debtor; 
  
 (d) it arises out of services rendered or a sale made to, or out of any other transaction between Borrower or any of its Subsidiaries and, one or more
Affiliates of Borrower or any of its Subsidiaries; 
  
 (e) it was
not billed within 40 calendar days after the applicable services were rendered or remains unpaid for longer than the 90 calendar days after the first to occur of the claim date or invoice date; 
  

 Annex I-3 

 (f) with respect to all Accounts owed by any particular Account Debtor and/or its Affiliates, 50% or more
of all such Accounts are not deemed Eligible Receivables for any reason hereunder (which percentage may, in Lender’s sole discretion, be increased or decreased); 
  
 (g) with respect to all Accounts owed by any particular Account Debtor and/or its Affiliates, if such Accounts exceed 20% of
the net collectible dollar value of all Eligible Receivables at any one time (which percentage may, in Lender’s sole discretion, be increased or decreased); 
  
 (h) any covenant, agreement, representation or warranty contained in any Loan Document with respect to such Account has been
breached and remains uncured; 
  
 (i) the Account Debtor for such
Account has commenced a voluntary case under any Debtor Relief Law or has made an assignment for the benefit of creditors, or a decree or order for relief has been entered by a court having jurisdiction in respect of such Account Debtor in an
involuntary case under any Debtor Relief Law, or any other petition or application for relief under any Debtor Relief Law has been filed against such Account Debtor, or such Account Debtor has failed, suspended business, ceased to be solvent, called
a meeting of its creditors, or has consented to or suffered a receiver, trustee, liquidator or custodian to be appointed for it or for all or a significant portion of its assets or affairs, or Borrower, in the ordinary course of business, should
have known of any of the foregoing; 
  
 (j) it arises from the
sale of property or services rendered to one or more Account Debtors outside the continental United States or that have their principal place of business or chief executive offices outside the continental United States; 
  
 (k) it represents the sale of goods or rendering of services to an Account
Debtor on a bill-and-hold, guaranteed sale, sale-and-return, sale on approval, consignment or any other repurchase or return basis or is evidenced by Chattel Paper or an Instrument of any kind or has been reduced to judgment; 
  
 (l) the applicable Account Debtor for such Account is any Governmental
Authority, unless rights to payment of such Account have been assigned to Lender pursuant to the Assignment of Claims Act of 1940, as amended (31 U.S.C. Section 3727, et seq. and 41 U.S.C. Section 15, et seq.), or otherwise only if all
applicable statutes or regulations respecting the assignment of Government Accounts have been complied with; 
  
 (m) the portion of the Account that is subject to any offset, credit (including any resource or other income credit or offset) deduction, defense,
discount, chargeback, freight claim, allowance, adjustment, dispute or counterclaim, or is contingent in any respect or for any reason; 
  
 (n) there is any agreement with an Account Debtor for any deduction from such Account, except for discounts or allowances made in the ordinary course of
business for prompt payment or purchases of multiple products or services, all of which discounts or allowances are reflected in the calculation of the face value of each invoice related thereto, such that only the discounted amount of such Account
after giving effect to such discounts and allowances shall be considered an Eligible Receivable; 
  
 (o) any return, rejection or repossession of goods or services related to it has occurred; 
  
 (p) it is not payable to Borrower; 
  

 Annex I-4 

 (q) Borrower has agreed to accept or has accepted any non-cash payment for such Account; 
  
 (r) with respect to any Account arising from the sale of goods, the goods
have not been shipped to the Account Debtor or its designee; 
  
 (s) with respect to any Account arising from the performance of services, the services have not been actually performed or the services were undertaken in violation of any law; or 
  
 (t) such Account fails to meet such other specifications and requirements
which may from time to time be established by Lender or is not otherwise satisfactory to Lender, as determined in Lender’s sole discretion. 
  
 “Eligible Unbilled Receivables” shall mean each unbilled Account arising in the ordinary course of Borrower’s business from the sale
of goods or rendering of services within the immediately preceding 40 days which Lender, in its sole discretion, deems an Eligible Unbilled Receivable unless: 
  

(a) it is not subject to a valid perfected first priority security interest in favor of Lender, subject to no other Lien; 
  
 (b) it or any portion thereof (in which case only such portion shall not be
an Eligible Receivable) is payable by a beneficiary, recipient or subscriber individually and not directly by an Account Debtor; 
  
 (c) it arises out of services rendered or a sale made to, or out of any other transaction between Borrower or any of its Subsidiaries and, one or more
Affiliates of Borrower or any of its Subsidiaries; 
  
 (d) with
respect to all unbilled Accounts owed by any particular Account Debtor and/or its Affiliates, 50% or more of all such unbilled Accounts are not deemed Eligible Unbilled Receivables for any reason hereunder (which percentage may, in Lender’s
sole discretion, be increased or decreased); 
  
 (e) with respect
to all unbilled Accounts owed by any particular Account Debtor and/or its Affiliates, if such unbilled Accounts exceed 20% of the net collectible dollar value of all Eligible Unbilled Receivables at any one time (which percentage may, in
Lender’s sole discretion, be increased or decreased); 
  
 (f)
any covenant, agreement, representation or warranty contained in any Loan Document with respect to such Account has been breached and remains uncured; 
  
 (g) the Account Debtor for such Account has commenced a voluntary case under any Debtor Relief Law or has made an assignment for the benefit of creditors,
or a decree or order for relief has been entered by a court having jurisdiction in respect of such Account Debtor in an involuntary case under any Debtor Relief Law, or any other petition or application for relief under any Debtor Relief Law has
been filed against such Account Debtor, or such Account Debtor has failed, suspended business, ceased to be solvent, called a meeting of its creditors, or has consented to or suffered a receiver, trustee, liquidator or custodian to be appointed for
it or for all or a significant portion of its assets or affairs, or Borrower, in the ordinary course of business, should have known of any of the foregoing; 
  

 Annex I-5 

 (h) it arises from the sale of property or services rendered to one or more Account Debtors outside the
continental United States or that have their principal place of business or chief executive offices outside the continental United States; 
  
 (i) it represents the sale of goods or rendering of services to an Account Debtor on a bill-and-hold, guaranteed sale, sale-and-return, sale on approval,
consignment or any other repurchase or return basis or is evidenced by an invoice, Chattel Paper or an Instrument of any kind or has been reduced to judgment; 
  

(j) the applicable Account Debtor for such Account is any Governmental Authority, unless rights to payment of such Account have been assigned to Lender
pursuant to the Assignment of Claims Act of 1940, as amended (31 U.S.C. Section 3727, et seq. and 41 U.S.C. Section 15, et seq.), or otherwise only if all applicable statutes or regulations respecting the assignment of Government Accounts
have been complied with; 
  
 (k) the portion of the Account that
is subject to any offset, credit (including any resource or other income credit or offset) deduction, defense, discount, chargeback, freight claim, allowance, adjustment, dispute or counterclaim, or is contingent in any respect or for any reason;

  
 (l) there is any agreement with an Account Debtor for any
deduction from such Account, except for discounts or allowances made in the ordinary course of business for prompt payment, all of which discounts or allowances are reflected in the calculation of the face value of each invoice related thereto, such
that only the discounted amount of such Account after giving effect to such discounts and allowances shall be considered an Eligible Unbilled Receivable; 
  
 (m) any return, rejection or repossession of goods or services related to it has occurred; 
  
 (n) it is not payable to Borrower; 
  

(o) Borrower has agreed to accept or has accepted any non-cash payment for such Account; 
  
 (p) with respect to any Account arising from the sale of goods, the goods have not been shipped to the Account Debtor or its
designee; 
  
 (q) with respect to any Account arising from the
performance of services, the services have not been actually performed or the services were undertaken in violation of any law; or 
  
 (r) such Account fails to meet such other specifications and requirements which may from time to time be established by Lender or is not otherwise
satisfactory to Lender, as determined in Lender’s sole discretion. 
  
 “Environmental Laws” shall mean, collectively and each individually, the Comprehensive Environmental Response, Compensation and Liability Act of 1980, the Superfund Amendment and Reauthorization Act of 1986, the Resource
Conservation and Recovery Act, the Toxic Substances Control Act, the Clean Air Act, the Clean Water Act, any other “Superfund” or “Superlien” law and all other federal, state and local and foreign environmental, land use, zoning,
health, chemical use, safety and sanitation laws, statutes, ordinances and codes relating to the protection of the environment and/or governing the use, storage, treatment, generation, transportation, processing, handling, production or disposal of
Hazardous Substances, in each case, as amended, and the rules, 

  

 Annex I-6 

 
regulations, policies, guidelines, interpretations, decisions, orders and directives of Governmental Authorities with respect thereto. 
  
 “ERISA” shall mean the Employee Retirement Income Security
Act of 1974, as amended, and the regulations thereunder. 
  
 “Event of Default” shall mean the occurrence of any event set forth in Article VIII. 
  
 “Facility Cap” shall have the meaning given the term in the Recitals of this Agreement. 
  
 “Fair Valuation” shall mean the determination of the value
of the consolidated assets of a Person on the basis of the amount which may be realized by a willing seller within a reasonable time through collection or sale of such assets at market value on a going concern basis to an interested buyer who is
willing to purchase under ordinary selling conditions in an arm’s length transaction. 
  
 “GAAP” shall mean generally accepted accounting principles in the United States of America in effect from time to time as applied by nationally recognized accounting firms. 
  
 “Government Account” shall be defined to mean all
Accounts arising out of or with respect to any Government Contract. 
  
 “Government Contract” shall be defined to mean all contracts with the United States Government or with any agency thereof, and all amendments thereto. 
  
 “Governmental Authority” shall mean any federal, state, municipal, national, local or other governmental
department, court, commission, board, bureau, agency or instrumentality or political subdivision thereof, or any entity or officer exercising executive, legislative or judicial, regulatory or administrative functions of or pertaining to any
government or any court, in each case, whether of the United States or a state, territory or possession thereof, a foreign sovereign entity or country or jurisdiction or the District of Columbia. 
  
 “Guarantor” shall mean, collectively and each individually,
all guarantors of the Obligations or any part thereof. 
  
 “Guaranty” shall mean, collectively and each individually, all guarantees executed by Guarantor. 
  
 “Hazardous Substances” shall mean, without limitation, any flammable explosives, radon, radioactive materials, asbestos, urea
formaldehyde foam insulation, polychlorinated biphenyls, petroleum and petroleum products, methane, hazardous materials, hazardous wastes, hazardous or toxic substances or related materials as defined in or subject to any applicable Environmental
Law. 
  
 “Indebtedness” of any Person shall mean,
without duplication, (a) all items which, in accordance with GAAP, would be included in determining total liabilities as shown on the liability side of the balance sheet of such Person as of the date as of which Indebtedness is to be
determined, including any lease which, in accordance with GAAP would constitute Indebtedness, (b) all indebtedness secured by any mortgage, pledge, security, Lien or conditional sale or other title retention agreement to which any property or
asset owned or held by such Person is subject, whether or not the indebtedness secured thereby shall have been assumed, (c) all indebtedness of others which such Person has directly or indirectly guaranteed, endorsed (otherwise than for
collection or deposit in the ordinary course of business), discounted or sold with recourse or agreed (contingently or otherwise) to purchase or 

  

 Annex I-7 

 
repurchase or otherwise acquire, or in respect of which such Person has agreed to supply or advance funds (whether by way of loan, stock, equity or other
ownership interest purchase, capital contribution or otherwise) or otherwise to become directly or indirectly liable. 
  
 “Indemnified Person” shall have the meaning given such term in Section 12.4. 
  
 “Initial Advance” shall have the meaning given such term in
Section 4.1. 
  
 “Insured Event”
shall have the meaning given such term in Section 12.4. 
  
 “Insurer” shall mean a Person that insures another Person against any costs incurred in the receipt by such other Person of Services, or that has an agreement with Borrower to compensate it for providing services to such
Person. 
  
 “Inventory” shall mean all
“inventory” (as defined in the UCC) of Borrower (or, if referring to another Person, of such other Person). 
  
 “Landlord Waiver and Consent” shall mean a waiver/consent in form and substance satisfactory to Lender from the owner/lessor of any
premises not owned by Borrower at which any of the Collateral is now or hereafter located for the purpose of providing Lender access to such Collateral, in each case as such may be modified, amended or supplemented from time to time. 
  
 “Lien” shall mean any mortgage, pledge, security interest,
encumbrance, restriction, lien or charge of any kind (including any agreement to give any of the foregoing, any conditional sale or other title retention agreement or any lease in the nature thereof), or any other arrangement pursuant to which title
to the property is retained by or vested in some other Person for security purposes. 
  
 “Loan” or “Loans” shall mean, individually and collectively, all Advances under the Revolving Facility. 
  
 “Loan Documents” shall mean, collectively and each individually, the Agreement, the Notes, the Security
Documents, the Lockbox Agreements, the Uniform Commercial Code Financing Statements, the Subordination Agreements, the Landlord Waiver and Consents, the Borrowing Certificates, and all other agreements, documents, instruments and certificates
heretofore or hereafter executed or delivered to Lender in connection with any of the foregoing or the Loans, as the same may be amended, modified or supplemented from time to time. 
  
 “Lockbox Accounts” shall have the meaning given such term in Section 2.5. 
  
 “Lockbox Agreement” shall have the meaning given such term
in Section 2.5. 
  
 “Lockbox Bank”
shall have the meaning given such term in Section 2.5. 
  
 “Master Subordination Agreements” shall mean those certain agreements entered into between Borrower, Lender as Senior Lender and Edward D. Bagley, Bomoseen Associates, LP, Telephone Electronics Corporation, Transtel
Communications, Inc., Tel-America of Salt Lake City, Inc., Extelcom, Inc., Communication Recovery Services, Inc. and National Network Corporation as Subordinated Lenders, dated as of the Closing Date, as such may be modified, amended or supplemented
from time to time. 
  

 Annex I-8 

 “Material Adverse Effect” or “Material Adverse Change” shall mean any
event, condition or circumstance or set of events, conditions or circumstances or any change(s) which (i) has, had or would reasonably be likely to have any material adverse effect upon or change in the validity or enforceability of any Loan
Document, (ii) has been or would reasonably be likely to be material and adverse to the value of any of the Collateral, to the priority of the Lender’s security interest in the Collateral, or to the business, operations, prospects,
properties, assets, liabilities or condition of Borrower and/or Guarantors, either individually or taken as a whole, or (iii) has materially impaired or would reasonably be likely to materially impair the ability of any Borrower or Guarantor to
pay any portion of the Obligations or to otherwise perform the Obligations or to consummate the transactions under the Loan Documents executed by such Person. 
  

“Minimum Termination Fee” shall mean (for the time period indicated) the amount equal to (i) 3%) of the Facility Cap, if the date
of notice of such termination by Borrower is after the Closing Date but before the first anniversary of the Closing Date; (ii) 2% of the Facility Cap, if the date of notice of such termination by Borrower is on or after the first anniversary of
the Closing Date but before the second anniversary of the Closing Date; and (iii) 1% of the Facility Cap, if the date of notice of such termination by Borrower is on or after the second anniversary of the Closing Date but before the third
anniversary of the Closing Date. 
  
 “Non-Compliance
Fee” shall mean a daily fee payable by Borrower equal to the greater of (i) $500, or (ii) five one-hundredths of one percent (0.05%) of the outstanding principal balance of the Obligations as of any date of determination.

  
 “Note” or “Notes” shall mean Notes
issued pursuant to Section 2.12. 
  
 “Obligations” shall mean all present and future obligations, Indebtedness and liabilities of Borrower and/or Guarantors to Lender at any time and from time to time of every kind, nature and description, direct or indirect,
secured or unsecured, joint and several, absolute or contingent, due or to become due, matured or unmatured, now existing or hereafter arising, contractual or tortious, liquidated or unliquidated, under any of the Loan Documents or otherwise
relating to the Notes and/or Loans, including, without limitation, all applicable fees, charges and expenses and/or all amounts paid or advanced by Lender on behalf of or for the benefit of any Borrower and/or Guarantor for any reason at any time,
including in each case obligations of performance as well as obligations of payment and interest that accrue after the commencement of any proceeding under any Debtor Relief Law by or against any such Person. 
  
 “Payment Office” shall mean initially the address set forth
beneath Lender’s name on the signature page of the Agreement, and thereafter, such other office of Lender, if any, which it may designate by notice to Borrower to be the Payment Office. 
  
 “Permit” shall mean collectively all licenses, leases,
powers, permits, franchises, certificates, authorizations, approvals, certificates of need, provider numbers and other rights. 
  
 “Permitted Discretion” shall mean a determination or judgment made by Lender in good faith in the exercise of reasonable (from the
perspective of a secured lender) business judgment. 
  
 “Permitted Indebtedness” shall have the meaning given such term in Section 7.2. 
  
 “Permitted Liens” shall have the meaning given such term in Section 7.3. 
  

 Annex I-9 

 “Permitted Subordinated Debt” shall mean indebtedness incurred by Borrower which is
subordinated to Borrower’s indebtedness owed to Lender pursuant to a written agreement approved by Lender in writing. 
  
 “Person” shall mean an individual, a partnership, a corporation, a limited liability company, a business trust, a joint stock company, a
trust, an unincorporated association, a joint venture, a Governmental Authority or any other entity of whatever nature. 
  
 “Prime Rate” shall mean a fluctuating interest rate per annum equal at all times to the rate of interest announced publicly from time to
time by Citibank, N.A. as its base rate; provided, that such rate is not necessarily the best rate offered to its customers, and, should Lender be unable to determine such rate, such other indication of the prevailing prime rate of interest
as may reasonably be chosen by Lender; provided, that each change in the fluctuating interest rate shall take effect simultaneously with the corresponding change in the Prime Rate. 
  
 “Receipt” shall have the meaning given such term in Section 12.5. 
  
 “Released Parties” shall have the meaning given such term in
Section 12.11. 
  
 “Releasing
Parties” shall have the meaning given such term in Section 12.11. 
  
 “Revolver Termination” shall have the meaning given such term in Section 11.1(b). 
  
 “Revolving Facility Maturity Date” shall mean November 11, 2008. 
  
 “Security Documents” shall mean the Notes, this Agreement, Lockbox Agreements, Uniform Commercial Code
Financing Statements and all other documents or instruments necessary to create or perfect the Liens in the Collateral, as such may be modified, amended or supplemented from time to time. 
  
 “Solvency Certificate” shall have the meaning given such term in Section 4.1(d). 
  
 “Subordination Agreement” shall mean, collectively and each
individually, the Master Subordination Agreements, and any other subordination agreements to which Lender and other service providers or creditors of any Borrower are a party. 
  
 “Subsidiary” shall mean, (i) as to Borrower, any Person in which more than 50% of all equity,
membership, partnership or other ownership interests is owned directly or indirectly by Borrower or one or more of its Subsidiaries, and (ii) as to any other Person, any Person in which more than 50% of all equity, membership, partnership or
other ownership interests is owned directly or indirectly by such Person or by one or more of such Person’s Subsidiaries. 
  
 “Term” shall mean the period commencing on the date set forth on the first page hereof and ending on the date that is three
(3) years after the Closing Date. 
  
 “Termination
Date” shall have the meaning given such term in Section 11.1. 
  
 “Transferee” shall have the meaning given such term in Section 12.2. 
  
 “UCC” shall mean the Uniform Commercial Code as in effect in the State of Maryland from time to time. 
  

 Annex I-10 

 “Unused Line Fee” shall have the meaning given such term in Section 3.2.

  
 “Warehouse Waiver and Consent” shall mean a
waiver/consent in form and substance satisfactory to Lender from any warehouseman, fulfillment house or other person owning a facility not owned by Borrower at which any Inventory is now or hereafter located for the purpose of providing Lender
access to such Inventory, in each case as may be modified, amended or supplemented from time to time. 
  

 Annex I-11

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