Document:

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                                                                    Exhibit 10.2

                           AMF BOWLING WORLDWIDE, INC.
                             2002 STOCK OPTION PLAN

     SECTION 1. PURPOSE.

     The AMF Bowling Worldwide, Inc. 2002 Stock Option Plan (the "Plan") is
intended as an incentive to improve the performance, encourage the continued
employment and increase the proprietary interest of certain directors, officers,
advisors, employees and independent consultants of the Company participating in
the Plan. The Plan is designed to grant such directors, officers, advisors,
employees and independent consultants the opportunity to share in the Company's
long-term success through stock ownership and to afford them the opportunity for
additional compensation related to the value of Stock of the Company. It is
intended that certain options granted under this Plan may qualify as "incentive
stock options" under Section 422 of the Code.

     SECTION 2. DEFINITIONS.

     (a) "Affiliate" means any parent corporation or subsidiary corporation of
the Company, whether now or hereafter existing, as those terms are defined in
Sections 424(e) and (f), respectively, of the Code.

     (b) "Board" means the Board of Directors of the Company.

     (c) "California-Based Options" means Options that would be subject to
Section 25110 of the California Corporations Code or any successor law but for
the exemption contained in Section 25102(o) of the California Corporation Code
(or any successor law). For purposes of determining the applicability of the
California securities law requirements, all Options shall be deemed granted in
the state in which the Participant is principally employed by the Company or any
Affiliate (as determined by the employer's records) on the date of grant.

     (d) "Cause" means, in the absence of any such an employment, consulting or
other agreement otherwise defining Cause, (i) incompetence, fraud, personal
dishonesty, embezzlement or acts of gross negligence or gross misconduct on the
part of Participant in the course of his or her employment or services, (ii) a
Participant's engagement in conduct that is materially injurious to the Company
or an Affiliate, (iii) a Participant's conviction by a court of competent
jurisdiction of, or pleading "guilty" or "no contest" to, (x) a felony, or (y)
any other criminal charge (other than minor traffic violations) which could
reasonably be expected to have a material adverse impact on the Company's or an
Affiliate's reputation or business; or (iv) willful failure by a Participant to
follow the lawful directions of a superior officer or the Board.

     (e) "Code" means the Internal Revenue Code of 1986, as amended.

     (f) "Committee" means the Board or such other committee of at least two
persons as the Board may appoint to administer the Plan; provided, however, upon
and after the time that the Company first becomes subject to Section 16(b) of
the Exchange Act, each member of the Committee shall, unless otherwise
determined by the Board, be a "nonemployee director" within

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the meaning of the rules promulgated under Section 16(b) and an "outside
director" within the meaning of Section 162(m) of the Code.

     (g) "Company" means AMF Bowling Worldwide, Inc., a Delaware corporation.

     (h) "Consultant" means any person, including any advisor, engaged by the
Company or an Affiliate to render consulting, advisory or other services and who
is compensated for such services. The term Consultant shall not include any
Director or any Employee.

     (i) "Director" means any director of either the Board or the board of
directors of an Affiliate who is not an Employee.

     (j) "Disability" means the permanent and total disability of a person
within the meaning of Section 22(e)(3) of the Code.

     (k) "Disqualifying Disposition" means any disposition (including any sale)
of Stock acquired by exercise of an Incentive Stock Option made within the
period which is (a) two years after the date the Participant was granted the
Incentive Stock Option or (b) one year after the date the Participant acquired
Stock by exercising the Incentive Stock Option.

     (l) "Effective Date" means the later of the date upon which (i) the Board
approves the Plan and, (ii) the Company's plan of reorganization under Chapter
11 of the United States Bankruptcy Code, which is confirmed by the U.S.
Bankruptcy Court for the Eastern District of Virginia (Richmond Division),
becomes effective in accordance with its terms.

     (m) "Eligible Persons" means any (i) Employee, (ii) Director or (iii)
Consultant.

     (n) "Employee" means any person employed by the Company or an Affiliate.

     (o) "Exchange Act" means the Securities Exchange Act of 1934, as amended.

     (p) "Fair Market Value" means (i) prior to an IPO, the fair market value
per share of Stock, on a fully diluted basis, determined by the Board, (ii) at
the time of an IPO, the per share price to the public in such IPO, and (iii)
after an IPO, (A) if the Stock is listed on a national securities exchange, the
mean between the highest and lowest sale prices reported as having occurred on
the primary exchange with which the Stock is listed and traded on the date prior
to such date, or, if there is no such sale on that date, then on the last
preceding date on which such a sale was reported, or (B) if the Stock is not
listed on any national securities exchange but is quoted in the National Market
System of the National Association of Securities Dealers Automated Quotation
System on a last sale basis, the average between the high bid price and low ask
price reported on the date prior to such date, or, if there is no such sale on
that date then on the last preceding date on which such a sale was reported. If,
after an IPO, the Stock is not quoted on NASDAQ-NMS or listed on an exchange, or
representative quotes are not otherwise available, the Fair Market Value shall
mean the amount determined by the Board in good faith to be the fair market
value per share of Stock, on a fully diluted basis. Notwithstanding the
foregoing, with respect to California-Based Options granted pursuant

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Section 6(c) herein, in the event that Fair Market Value is to be determined by
the Board, such determination of Fair Market Value shall be determined in good
faith and, in a manner consistent with Section 260.140.50 of Title 10 of the
California Code of Regulations.

     (q) "Form S-8" means a Form S-8 Registration Statement filed under the
Securities Act.

     (r) "IPO" means an initial public offering of the Stock registered under
the Securities Act pursuant to an effective registration statement.

     (s) "IPO Date" means the effective date of the IPO.

     (t) "Incentive Stock Option" means an Option intended to qualify as an
incentive stock option within the meaning of Section 422 of the Code and the
regulations promulgated thereunder.

     (u) "Nonqualified Stock Option" means an Option not intended to qualify as
an Incentive Stock Option.

     (v) "Option" means an Incentive Stock Option or a Nonqualified Stock Option
granted pursuant to the Plan.

     (w) "Option Agreement" means a written agreement between the Company and a
Participant evidencing the terms and conditions of an individual Option grant.

     (x) "Participant" means a person to whom an Option is granted pursuant to
the Plan or, if applicable, such other person who holds an outstanding Option.

     (y) "Rule 701" means Rule 701 promulgated under the Securities Act.

     (z) "Securities Act" means the Securities Act of 1933, as amended.

     (aa) "Stock" means the common stock of the Company, par value $0.01 per
share.

     (bb) "Ten Percent Stockholder" means an individual who, at the time the
Option is granted, owns directly, or indirectly within the meaning of Section
424(d) of the Code, stock possessing more than 10% of the total combined voting
power of all classes of stock of the Company or of any parent or subsidiary
thereof.

     SECTION 3. ADMINISTRATION

     (a) General. The Plan shall be administered by the Committee.

     (b) Powers of the Committee. Subject to the provisions of the Plan, the
Committee shall have sole authority, in its absolute discretion:

          (i) To determine from time to time which of the Eligible Persons shall
be granted Options, when and how each Option shall be granted, what type or
combination of

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types of Options shall be granted, the provisions of each Option granted
(which need not be identical), including the time or times when a person shall
be permitted to receive Stock pursuant to an Option; and the number of shares of
Stock with respect to which an Option shall be granted to each such person;

          (ii) To construe and interpret the Plan and Options granted under it,
and to establish, amend and revoke rules and regulations for its administration;

          (iii) To amend the Plan or an Option as provided in Section 14 hereof;
and

          (iv) To exercise such powers and to perform such acts as the Committee
deems necessary or expedient to promote the best interests of the Company which
are not in conflict with the provisions of the Plan.

     (c) Committee Determinations. All determinations, interpretations and
constructions made by the Committee in good faith shall not be subject to review
by any person and shall be final, binding and conclusive on all persons.

     SECTION 4. STOCK SUBJECT TO THE PLAN.

     (a) Share Reserve. Subject to Section 8 hereof relating to adjustments, and
Section 4(d) herein, the total number of shares of Stock which may be granted
pursuant to Options hereunder shall not exceed, in the aggregate, 1,839,388
shares of Stock.

     (b) Source. The stock to be granted or optioned under the Plan shall be
shares of authorized but unissued Stock or previously issued shares of Stock
reacquired by the Company on the open market or by private purchase

     (c) Reversion of Shares. If any Option shall for any reason expire, be
forfeited or otherwise terminate, in whole or in part, the shares of Stock not
acquired under such Option shall revert to and again become available for
issuance under the Plan. If shares of Stock under the Plan are reacquired by the
Company pursuant to any forfeiture provision, exercise of repurchase right or
withholding requirement, such shares shall again be available for issuance under
the Plan.

     (d) Acquisitions. In connection with an acquisition by the Company or any
Affiliates of another corporation or other business entity, any outstanding
grants, awards or sales of options or other similar rights pertaining to such
other corporation or other business entity may be assumed or replaced by Options
under the Plan upon such terms and conditions as the Board determines. The date
of any such grant or award shall relate back to the date of the initial grant or
award being assumed or replaced, and, subject to Board approval, service with
the acquired corporation or business shall constitute service with the Company
and it's Affiliates for purposes of such grant or award. Any Shares underlying
any grant or award or sale pursuant to any such acquisition shall be disregarded
for purposes of applying, and shall not reduce the number of Shares available
under Section 4(a) above.

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     (e) 162(m) Limitation. Subject to the provisions of Section 9 relating to
adjustments upon changes in the shares of Stock, no Employee shall be eligible
to be granted Options covering more than 500,000 shares of Stock during any
calendar year. This Section 4(e) shall not apply prior to the IPO Date and,
following the IPO Date, this Section 4(e) shall not apply until (i) the earliest
of: (1) the first material modification of the Plan (including any increase in
the number of shares of Stock reserved for issuance under the Plan in accordance
with Section 4(a)); (2) the issuance of all of the shares of Stock reserved for
issuance under the Plan; (3) the expiration of the Plan; or (4) the first
meeting of stockholders at which directors are to be elected that occurs after
the close of the third calendar year following the calendar year in which
occurred the first registration of an equity security under Section 12 of the
Exchange Act; or (ii) such other date required by Section 162(m) of the Code and
the rules and regulations promulgated thereunder.

     (f) Voting Rights. The Stock and similar equity securities shall carry
equal voting rights on all matters where such vote is required by applicable
law.

     SECTION 5. ELIGIBILITY.

     (a) General. Participation shall be limited to Eligible Persons who have
received written notification from the Committee, or from a person designated by
the Committee, that they have been selected to participate in the Plan. Except
in the case of Incentive Stock Options, Options may be granted to Employees,
Directors and Consultants.

     (b) Incentive Stock Option Limitation. Incentive Stock Options may be
granted only to Employees.

     (c) Consultant Limitation.

          (i) Prior to the IPO Date, a Consultant shall not be eligible for the
grant of an Option if, at the time of grant, either the offer or the sale of the
Company's securities to such Consultant is not exempt under Rule 701 because of
the nature of the services that the Consultant is providing to the Company, or
because the Consultant is not a natural person, or as otherwise provided by
Rule 701, unless the Company determines that such grant need not comply with the
requirements of Rule 701 and will satisfy another exemption under the Securities
Act as well as comply with the securities laws of all other relevant
jurisdictions.

          (ii) From and after the IPO Date, a Consultant shall not be eligible
for the grant of an Option if, at the time of grant, a Form S-8 is not available
to register either the offer or the sale of the Company's securities to such
Consultant because of the nature of the services that the Consultant is
providing to the Company, or because the Consultant is not a natural person, or
as otherwise provided by the rules governing the use of Form S-8, unless the
Company determines both (A) that such grant (1) shall be registered in another
manner under the Securities Act (e.g., on a Form S-3 Registration Statement) or
(2) does not require registration under the Securities Act in order to comply
with the requirements of the Securities Act, if applicable, and (B) that such
grant complies with the securities laws of all other relevant jurisdictions.

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      SECTION 6. OPTIONS.

     (a) General. Options granted hereunder shall be in such form and shall
contain such terms and conditions as the Committee shall deem appropriate. All
Options shall be separately designated Incentive Stock Options or Nonqualified
Stock Options at the time of grant, and, if certificates are issued, a separate
certificate or certificates will be issued for shares of Common Stock purchased
on exercise of each type of Option. The provisions of separate Options shall be
set forth in an Option Agreement, which agreements need not be identical, and
each Option shall include (through incorporation of provisions hereof by
reference in the Option or otherwise) the substance of each of the following
provisions:

          (i) Term. The term upon which an Option shall remain exercisable shall
be determined by the Committee and shall be set forth in an applicable Option
Agreement; provided, that subject to Section 6(b) hereof in the case of
Incentive Stock Options and Section 6(c) in the case of California-Based
Options, no Option granted hereunder shall be exercisable after the expiration
of ten (10) years from the date it was granted. Notwithstanding the foregoing,
in the event a Participant's employment or service with the Company or an
Affiliate is terminated, unless otherwise provided in the applicable Option
Agreement, the term of the Option shall expire on:

                    (A) the three-month anniversary of the date of any
          termination other than by reason of death, Disability or Cause;

                    (B) the one-year anniversary of the date of any termination
          by reason of death or Disability; or

                    (C) the date of any termination by the Company for Cause.

          (ii) Exercise Price. Subject to Section 6(b) hereof in the case of
Incentive Stock Options and Section 6(c) in the case of California-Based
Options, the exercise price per share of Stock for each Option shall be set by
the Committee at the time of grant but shall not be less than the par value per
share of Stock; provided, however, that following the date that the exemption
from the application of Section 162(m) of the Code (or any other exemption
having similar effect) ceases to apply to Options, all Options intended to
qualify as "performance-based compensation" under Section 162(m) of the Code
shall have an exercise price per share of Stock no less than the Fair Market
Value of a share of Stock on the date of grant.

          (iii) Payment for Stock. Payment for shares of Stock acquired pursuant
to Options granted hereunder shall be made in full, upon exercise of the Options
(i) in immediately available funds in United States dollars, by certified or
bank cashier's check, (ii) by surrender to the Company of shares of Stock which
have either (a) have been held by the Holder for at least six-months, or (b)
were acquired from a person other than the Company, (iii) by a combination of
(i) and (ii), (iv) following an IPO, in consideration received by the Company
under a formal cashless exercise program maintained with an outside broker
adopted by the Committee in connection with the Plan, or (v) by any other means
approved by the Committee.

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          (iv) Vesting. Subject to and Section 6(c) in the case of
California-Based Options, Options shall vest and become exercisable in such
manner and on such date or dates set forth in the Option Agreement, as may
be determined by the Committee; provided, however, that notwithstanding any
vesting dates set by the Committee, the Committee may in its sole discretion
accelerate the vesting of any Option, which acceleration shall not affect the
terms and conditions of any such Option other than with respect to vesting.
Unless otherwise specifically determined by the Committee, the vesting of an
Option shall occur only while the Participant is employed or rendering services
to the Company or its Affiliates and all vesting shall cease upon a
Participant's termination of employment or services for any reason. If an Option
is exercisable in installments, such installments or portions thereof which
become exercisable shall remain exercisable until the Option expires.

          (v) Transferability of Options. Subject to Section 6(c) in the case of
California-Based Options, an Option shall not be transferable except by will or
by the laws of descent and distribution and shall be exercisable during the
lifetime of the Participant only by the Participant. Notwithstanding the
foregoing, the Participant may, by delivering written notice to the Company, in
a form satisfactory to the Company, designate a third party who, in the event of
the death of the Participant, shall thereafter be entitled to exercise the
Option. Notwithstanding the foregoing, a Nonqualified Stock Option shall be
transferable to the extent provided in the Option Agreement.

          (vi) Early Exercise. Subject to Section 6(c) in the case of
California-Based Options, the Option may, but need not, include a provision
whereby the Participant may elect at any time before the Participant's
employment or service terminates to exercise the Option as to any part or
all of the shares of Stock subject to the Option prior to the full vesting
of the Option. Any unvested shares of Stock so purchased shall be subject
to a repurchase option in favor of the Company and to any other restriction
the Committee determines to be appropriate.

     (b) Special Provisions Applicable to Incentive Stock Options.

          (i) Exercise Price of Incentive Stock Options. Subject to the
provisions of subsection (ii) hereof, the exercise price of each Incentive
Stock Option shall be not less than 100% of the Fair Market Value of the
Stock subject to the Option on the date the Option is granted.

          (ii) Ten Percent Shareholders. No Incentive Stock Option may be
granted to a Ten Percent Shareholder, unless such option (A) has an
exercise price of at least 110 percent of the Fair Market Value on the date
of the grant of such option; and (B) cannot be exercised more than five
years after the date it is granted.

          (iii) $100,000 Limitation. To the extent the aggregate Fair Market
Value (determined as of the date of grant) of Stock for which Incentive
Stock Options are exercisable for the first time by any Participant during
any calendar year (under all plans of the Company and its Affiliates)
exceeds $100,000, such excess Incentive Stock Options shall be treated as
Nonqualified Stock Options.

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          (iv) Early Expiration of Options. Unless otherwise provided by the
Committee, an Incentive Stock Option shall expire and no longer be exercisable
on the earliest of the following dates: (1) the expiration of the term described
in Section 6(a)(i) hereof, (2) the date three months after the Participant
ceases to be employed by the Company or its Affiliates for reasons other than
due to the Participant's death or Disability, (3) the date one year after the
Participant ceases to be employed by the Company or its Affiliates because of
the Participant's death or Disability.

          (v) Disqualifying Dispositions. Each Participant who receives an
Incentive Stock Option must agree to notify the Company in writing immediately
after the Participant makes a Disqualifying Disposition of any Stock acquired
pursuant to the exercise of an Incentive Stock Option.

     (c) Special Provisions Applicable to California-Based Options.

          (i) Exercise Price of California-Based Options. The Exercise Price of
a California-Based Option shall not be less than 85% of the Fair Market Value
on the date of grant (110% of the Fair Market Value on the date of grant for an
Option granted to Ten Percent Shareholders).

          (ii) Vesting and Exercisability of California-Based Options. Except in
the case of a California-Based Option granted to a Consultant, an officer of the
Company (or any Affiliate), or any member of the Board, each California-Based
Option shall become exercisable and vested with respect to at least 20% of the
total number of shares of Stock subject to such Option each year, beginning no
later than one year after the date of grant.

          (iii) Repurchase Rights. Notwithstanding any other provision of the
Plan to the contrary, except in the case of a California-Based Option granted to
a Consultant, an officer of the Company (or any Affiliate), or any member of the
Board, any rights of the Company to repurchase Stock acquired pursuant to the
exercise of a California-Based Option that applies to a Participant who ceases
to be employed or ceases to render services for the Company or an Affiliate:
(1) shall be exercised by the Company (if at all) within 90 days after the date
such employment or service terminates (or for shares acquired upon the exercise
of an Option after such employment or service has terminated, within 90 days
after the date of such exercise), and (2) shall lapse at the rate of at least
20% of the shares of Stock subject to such Option per year (regardless of the
portion of the Option exercised or exercisable), with the initial lapse to occur
no later than one year after the date of grant; provided that such repurchase
right terminates in all cases when the Company's Stock become publicly
available.

          (iv) Limited Transferability. (1) A California-Based Option which is a
Nonqualified Option may, to the extent permitted by the Board, be assigned in
whole or in part during the Participant's lifetime (A) as a gift to one or more
members of the Participant's immediate family or (B) by instrument to an inter
vivos or testamentary trust in which such Option is to be passed to
beneficiaries upon the death of the trustor (settlor). The terms applicable to
the assigned portion shall be the same as those in effect for the Option
immediately prior to such assignment and shall be set forth in such documents
issued to the assignee as the Board may deem appropriate, (2) Except as provided
in subsection (1) of this Section 6(c)(iv), a

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California-Based Option may not be assigned or transferred other than by
will or by the laws of descent and distribution following the Participant's
death.

          (v) Financial Reports. The Company shall deliver a financial statement
at least annually to each Participant holding California-Based Options or shares
of Stock issued under the Plan pursuant to the exercise of a California-Based
Option, unless such Participant is a key employee whose duties in connection
with the Company assure such individual access to equivalent information.

     SECTION 7. REPURCHASE OF STOCK ACQUIRED BY OPTION EXERCISE

     (a) Call Right. At any time prior to the IPO Date, the Committee may, in
its discretion, and on terms it considers appropriate, require a Participant, or
the executors or administrators of a Participant's estate, to sell back to the
Company all of the shares of Stock acquired through any Option at a price equal
to the Fair Market Value at the time of such repurchase (or in the case of a
share of Stock acquired prior to the date such Option has vested, in accordance
with Section 6(a)(vi) herein, at a price equal to the lesser of the Fair Market
Value of such Stock or the price paid by the Participant for such Stock);
provided, however, that except due to unforeseen circumstances, the Committee
shall not exercise its repurchase right prior to the six-month anniversary of
the date of grant, in the case of Restricted Stock, or the date of exercise, in
the case of an Option. Notwithstanding the foregoing, any right of repurchase
with respect to California-Based Options shall be consistent with the
requirements of Section 25102(o) of the California Corporations Code.

     (b) Right of First Offer. At any time prior to the IPO Date, the Committee
may also, in its discretion, and on terms it considers appropriate, require a
Participant who intends to sell shares of Stock acquired upon the exercise of an
Option to offer to sell such shares first to the Company.

     SECTION 8. ADJUSTMENT FOR RECAPITALIZATION, MERGER, ETC.

     (a) Capitalization Adjustments. The aggregate number of shares of Stock
which may be granted or purchased pursuant to Options granted hereunder, the
number of shares of Stock covered by each outstanding Option, the maximum number
of shares of Stock with respect to which any one person may be granted Options
in any calendar year, and the price per share thereof in each such Option shall
be proportionately adjusted for any increase or decrease in the number of
outstanding shares of stock resulting from a stock split or other subdivision or
consolidation of shares of Stock or for other capital adjustments or payments of
stock dividends or extraordinary dividend payable in a form other than shares of
Stock in an amount that has a material effect on the Fair Market Value of the
Stock or distributions or other increases or decreases in the outstanding shares
of Stock without receipt of consideration by the Company. Any adjustment shall
be conclusively determined by the Committee.

     (b) Corporate Events. If the Company shall be sold, reorganized,
consolidated, or merged with another corporation, or if all or substantially all
of the assets of the Company shall be sold or exchanged (a "Corporate Event"),
all Options and shares acquired upon the exercise of Options shall be subject to
the provisions of the documentation effecting the

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Corporate Event: Such documentation, may (but shall not be required to) provide,
that (i) each Participant shall, at the time of such Corporate Event, be
entitled to receive upon the exercise of his Option the same number and kind of
shares of common stock or the same amount of property, cash or other securities
as he would have been entitled to receive upon the occurrence of such Corporate
Event as if he had been, immediately prior to such event, the holder of the
number of shares of Stock covered by his Option, and (ii) if the Company is not
the ultimate surviving parent corporation in such Corporate Event, the Company
shall require the successor corporation or parent thereof to assume such
outstanding Options. Alternatively, such documentation may (but shall not be
required to) provide that the Committee, in its discretion and in lieu of
requiring any successor entity to assume outstanding Options, that all
outstanding vested and unvested Options shall terminate in connection with such
Corporate Event, and that the holders thereof will receive equitable
consideration in respect thereof determined on the basis of the securities, cash
or other property that would have been received in respect of the Stock subject
to such Options, less the applicable purchase price, if any.

     (c) Fractional Shares. Any adjustment made pursuant to this Section 8 may
provide for the elimination of any fractional share which might otherwise become
subject to an Option.

     SECTION 9. USE OF PROCEEDS

     The proceeds received from the sale of Stock pursuant to the Plan shall be
used for general corporate purposes.

     SECTION 10. RIGHTS AND PRIVILEGES AS A STOCKHOLDER

     Except as otherwise specifically provided in the Plan, no person shall be
entitled to the rights and privileges of stock ownership in respect of shares of
Stock which are subject to Options hereunder until such shares have been issued
to that person.

     SECTION 11. EMPLOYMENT OR SERVICE RIGHTS

     No individual shall have any claim or right to be granted an Option under
the Plan or, having been selected for the grant of an Option, to be selected for
a grant of any other Option. Neither the Plan nor any action taken hereunder
shall be construed as giving any individual any right to be retained in the
employ or service of the Company or an Affiliate.

     SECTION 12. COMPLIANCE WITH LAWS

     The obligation of the Company to make payment of Options in Stock or
otherwise shall be subject to all applicable laws, rules, and regulations, and
to such approvals by governmental agencies as may be required. Notwithstanding
any terms or conditions of any Option to the contrary, the Company shall be
under no obligation to offer to sell or to sell and shall be prohibited from
offering to sell or selling any shares of Stock pursuant to an Option unless
such shares have been properly registered for sale pursuant to the Securities
Act with the Securities and Exchange Commission or unless the Company has
received an opinion of counsel, satisfactory to the Company, that such shares
may be offered or sold without such registration pursuant to an available
exemption therefrom and the terms and conditions of such exemption

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have been fully complied with. The Company shall be under no obligation to
register for sale or resale under the Securities Act any of the shares of Stock
issued upon exercise of Options. If the shares of Stock offered for sale or sold
under the Plan are offered or sold pursuant to an exemption from registration
under the Securities Act, the Company may restrict the transfer of such shares
and may legend the Stock certificates representing such shares in such manner
as it deems advisable to ensure the availability of any such exemption.

     SECTION 13. WITHHOLDING OBLIGATIONS

     In the Committee's discretion, a Participant may satisfy any federal, state
or local tax withholding obligation relating to the exercise or acquisition of
Stock under an Option by any of the following means (in addition to the
Company's right to withhold from any compensation paid to the Participant by the
Company) or by a combination of such means: (i) tendering a cash payment; (ii)
authorizing the Company to withhold shares of Stock from the shares of Stock
otherwise issuable to the Participant as a result of the exercise or acquisition
of Stock under the Option, provided, however, that no shares of Stock are
withheld with a value exceeding the minimum amount of tax required to be
withheld by law; or (iii) delivering to the Company owned and unencumbered
shares of Stock.

     SECTION 14. AMENDMENT OF THE PLAN OR OPTIONS

     (a) Amendment of Plan. The Board at any time, and from time to time, may
amend the Plan; provided, however, that to the extent stockholder approval is
necessary to satisfy the requirements of Section 422 of the Code, Rule 16b-3
promulgated under the Exchange Act, or any securities exchange listing
requirements, except as provided in Section 8 relating to adjustments upon
changes in Stock, no amendment shall be effective unless approved by the
stockholders of the Company.

     (b) No Impairment of Rights. Rights under any Option granted before
amendment of the Plan shall not be impaired by any amendment of the Plan unless
(i) the Company requests the consent of the Participant and (ii) the Participant
consents in writing.

     (c) Amendment of Stock Options. The Committee, at any time, and from time
to time, may amend the terms of any one or more Options; provided, however, that
the rights under any Option shall not be impaired by any such amendment unless
(i) the Company requests the consent of the Participant and (ii) the Participant
consents in writing.

     SECTION 15. TERMINATION OR SUSPENSION OF THE PLAN

     The Board may suspend or terminate the Plan at any time. Unless sooner
terminated, the Plan shall terminate on the day before the tenth (10th)
anniversary of the date the Plan is adopted by the Board or approved by the
stockholders of the Company, whichever is earlier. No Options may be granted
under the Plan while the Plan is suspended or after it is terminated.

     SECTION 16. EFFECTIVE DATE OF THE PLAN

     The Plan is effective as of the Effective Date.

                                       11

<PAGE>

     SECTION 17. MISCELLANEOUS

     (a) No Liability of Committee Members. No member of the Committee shall be
personally liable by reason of any contract or other instrument executed by such
member or on his behalf in his capacity as a member of the Committee nor for any
mistake of judgment made in good faith, and the Company shall indemnify and hold
harmless each member of the Committee and each other employee, officer or
director of the Company to whom any duty or power relating to the administration
or interpretation of the Plan may be allocated or delegated, against any cost or
expense (including reasonable counsel fees) or liability (including any sum paid
in settlement of a claim) arising out of any act or omission to act in
connection with the Plan unless arising out of such person's willful misconduct,
gross negligence or bad faith; provided, however, that approval of the Board
shall be required for the payment of any amount in settlement of a claim against
any such person. The foregoing right of indemnification shall not be exclusive
of any other rights of indemnification to which such persons may be entitled
under the Company's Articles of Incorporation or By-Laws, as a matter of law, or
otherwise, or any power that the Company may have to indemnify them or hold them
harmless.

     (b) Payments Following Accidents or Illness. If the Committee shall find
that any person who has an outstanding Option granted under the Plan (or shares
of Stock acquired upon the exercise of such an Option) is unable to care for his
affairs because of illness or accident, or is a minor, or has died, then any
payment due to such person or his estate (unless a prior claim therefor has been
made by a duly appointed legal representative) may, if the Committee so directs
the Company, be paid to his spouse, child, relative, an institution maintaining
or having custody of such person, or any other person deemed by the Committee to
be a proper recipient on behalf of such person otherwise entitled to payment.
Any such payment shall be a complete discharge of the liability of the Committee
and the Company therefor.

     (c) Governing Law. The Plan shall be governed by and construed in
accordance with the internal laws of the State of Delaware without reference to
the principles of conflicts of laws thereof.

     (d) Foreign Laws. The Committee may grant Options to individual
Participants who are subject to the tax laws of nations other than the United
States, which may have terms and conditions as determined by the Committee as
necessary to comply with applicable foreign laws. The Committee may take any
action which it deems advisable to obtain approval of such Options by the
appropriate foreign governmental entity; provided, however, that no such action
may be taken if they would violate the Exchange Act, the Code or any other
applicable law.

     (e) Funding. No provision of the Plan shall require the Company, for the
purpose of satisfying any obligations under the Plan, to purchase assets or
place any assets in a trust or other entity to which contributions are made or
otherwise to segregate any assets, nor shall the Company maintain separate bank
accounts, books, records or other evidence of the existence of a segregated or
separately maintained or administered fund for such purposes. Participants shall
have no rights under the Plan other than as unsecured general creditors of the
Company, except that insofar as they may have become entitled to payment of
additional

                                       12

<PAGE>

compensation by performance of services, they shall have the same rights as
other employees under general law.

     (f) Reliance on Reports. Each member of the Committee and each member of
the Board shall be fully justified in relying, acting or failing to act, and
shall not be liable for having so relied, acted or failed to act in good faith,
upon any report made by the independent public accountant of the Company and its
Affiliates and upon any other information furnished in connection with the Plan
by any person or persons other than himself.

     (g) Construction. The titles and headings of the sections in the Plan are
for convenience of reference only, and in the event of any conflict, the text of
the Plan, rather than such titles or headings shall control. When used herein,
the masculine gender includes the feminine gender and the singular may include
the plural, unless the context clearly indicates to the contrary.

                                      * * *

As adopted by the Board of Directors of

AMF Bowling Worldwide, Inc. as of _____________, 2002

                                       13<PAGE>

                                                                  Exhibit 10(pp)

                     FIFTH AMENDMENT AND WAIVER AGREEMENT

         THIS FIFTH AMENDMENT AND WAIVER AGREEMENT (this "Amendment"), dated as
                                                          ---------
of February 22, 2002, is by and among Access Worldwide Communications, Inc. (the
"Borrower"), certain subsidiaries of the Borrower identified on the signature
 --------
pages hereto (the "Guarantors;" together with the Borrower, the "Credit
                   ----------                                    ------
Parties"), the lenders identified on the signature pages hereto (the "Lenders")
-------                                                               -------
and Bank of America, N.A., successor to NationsBank, N.A., as agent for the
Lenders (in such capacity, the "Agent").
                                -----

                              W I T N E S S E T H

         WHEREAS, the Borrower, the Guarantors, the Lenders and the Agent have
entered into that certain Credit Agreement dated as of March 12, 1999, as
amended by that certain Amendment Agreement and Waiver dated as of April 14,
2000, that certain Second Amendment Agreement and Waiver dated as of June 9,
2000, that certain Third Amendment dated as of March 28, 2001 and that certain
Fourth Amendment and Waiver Agreement dated as of April 3, 2001 (the "Credit
                                                                      ------
Agreement");
---------

         WHEREAS, as of February 22, 2002, the outstanding principal balance of
the Revolving Loans was $12,042,603.30, the outstanding principal balance of the
Swingline Loans was $4,378,296.70, the outstanding principal balance of LOC
Obligations was $1,079,100.00 and the outstanding principal balance of the Term
Loan was $16,910,991.61.

         WHEREAS, (a) the Borrower has failed to make a mandatory prepayment of
principal sufficient to reduce the aggregate principal amount of Revolving
Obligations so that such amount does not exceed the Aggregate Revolving
Committed Amount, (b) the Borrower has failed to pay the $350,000 scheduled
installments of principal due on the Term Loan that were due on January 1, 2002
and February 1, 2002, respectively, (c) the Borrower has merged a Subsidiary, AM
Medica Communications, Ltd., into another Subsidiary, Phoenix Marketing Group
(Holdings), Inc., in violation of Section 8.3 of the Credit Agreement, and (d)
the Credit Parties have failed to maintain, as of fiscal quarter ended December
31, 2001: (i) the Consolidated Leverage Ratio required by Section 7.9(a) of the
Credit Agreement, (ii) the Consolidated Fixed Charge Coverage Ratio required by
Section 7.9(b) of the Credit Agreement, (iii) the minimum Consolidated Net Worth
required by Section 7.9(c) of the Credit Agreement, (iv) the Consolidated Senior
Leverage Ratio required by Section 7.9(d) of the Credit Agreement, and (v) the
Minimum Consolidated EBITDA required by Section 7.9(f) of the Credit Agreement,
(collectively, the "Acknowledged Events of Default");
                    ------------------------------

         WHEREAS, the Borrower has advised the Agent and the Lenders that
Borrower and Phoenix Marketing Group Holdings, Inc. ("PMG"), a Subsidiary
                                                      ---
Guarantor, have agreed to sell certain assets to Express Scripts, Inc. ("Express
                                                                         -------
Scripts") pursuant to the terms and conditions of that certain Asset Purchase
-------
Agreement dated as of December 19, 2001 among the Borrower, PMG, and Express
Scripts for a gross purchase price of $33,000,000;
<PAGE>

         WHEREAS, Section 7.5 of the Credit Agreement requires each Credit
Party, including PMG, to continue to conduct its business so long as any
Obligations to the Lenders remain outstanding;

         WHEREAS, Section 8.3(b) of the Credit Agreement prohibits any Credit
Party, including Borrower and PMG, from selling any assets, property or
operations (other than sales of inventory in the ordinary course of its
business) to any party that is not a Credit Party;

         WHEREAS, absent an express waiver by the Lenders, consummation of the
PMG Sale Agreement and the transaction contemplated thereby would violate
Section 7.5 and Section 8.3(b) of the Credit Agreement, thereby giving rise to
Defaults and Events of Default under Section 9.1(c) of the Credit Agreement; and

         WHEREAS, the Credit Parties have asked the Lenders to: (a) waive the
Acknowledged Events of Default (b) waive any noncompliance with Section 7.5 and
Section 8.3 that shall arise from consummation of the PMG Sale Agreement, (c)
release the Agent's liens and security interests in those assets, and only those
assets, to be transferred to Express Scripts pursuant to the PMG Purchase
Agreement (defined below), and (d) amend certain provisions of the Credit
Agreement, each of which the Lenders have agreed to do, but only upon the terms
and conditions set forth herein.

         NOW, THEREFORE, in consideration of the agreements herein contained,
the parties hereby agree as follows:

                                    PART I
                                  DEFINITIONS

         SUBPART 1.1.    Definitions. Unless otherwise defined herein, or the
                         -----------
context otherwise requires, terms used in this Amendment, including its preamble
and recitals, have the meanings provided in the Credit Agreement.

                                    PART II
                           AMENDMENTS AND AGREEMENTS

         SUBPART 2.1.    Amendments to Section 1.1. The following new
                         -------------------------
definitions (or replacement definitions, where appropriate) are hereby added to
Section 1.1 of the Credit Agreement in the alphabetically appropriate places:

                  "Aggregate Revolving Committed Amount" means the aggregate
                   ------------------------------------
         amount of Revolving Commitments in effect from time to time, not to
         exceed SEVENTEEN MILLION, FIVE HUNDRED THOUSAND DOLLARS
         ($17,500,000.00); provided, however, that (a) from the earlier to occur
                           --------  -------
         of (i) consummation of the PMG Transaction or (ii) March 15, 2002,
         through May 31, 2002 the aggregate amount of Revolving Commitments in
         effect from time to time shall not exceed SEVEN MILLION DOLLARS
         ($7,000,000) and (b) for the following periods the aggregate amount of
         Revolving Commitments in effect from time to time shall not exceed the
         following amounts:

                                       2
<PAGE>

                  Amount                    Applicable Period
                  ------                    -----------------

                  $8,000,000         June 1, 2002 through March 31, 2003
                  $7,200,000         April 1, 2003 through June 30, 2003

                  "Consolidated Net Income" means for any period for the
                   -----------------------
         Consolidated Group, net income on a consolidated basis determined in
         accordance with GAAP applied on a consistent basis, but excluding, for
         purposes of determining Consolidated EBITDA, (a) any extraordinary
         gains or losses and related tax effects thereon and (b) severance
         accruals relating to corporate overhead downsizing. Except as expressly
         provided otherwise, the applicable period shall be for the four
         consecutive quarters ending as of the date of determination.

                  "Net Sale Proceeds" means the aggregate proceeds paid in cash
                   -----------------
         or Cash Equivalents received by any Credit Party in respect of any
         sale, lease, transfer or other disposition of assets, property and/or
         operations (including any sale-leaseback transaction, but excluding the
         sale of inventory in the ordinary course of business), net of (a)
         direct costs (including, without limitation, legal, accounting and
         investment banking fees, and sales commissions, but excluding any
         amendment or other fees paid to the Agent or the Lenders) paid or
         payable as a result thereof, (b) taxes paid or payable as a result
         thereof, (c) repayment of Indebtedness that is required to be repaid in
         connection with such sale, lease, transfer or other disposition of
         assets, property and/or operations, and (d) appropriate amounts to be
         provided by such Credit Party, as a reserve, in accordance with GAAP,
         against liabilities associated with such sale, lease, transfer or other
         disposition of assets, property and/or operations and retained by such
         Credit Party after such sale, lease, transfer or other disposition of
         assets, property and/or operations, including, without limitation,
         pension and other post-employment benefit liabilities, liabilities
         related to environmental matters and liabilities under any
         indemnification obligations associated with such sale, lease, transfer
         or other disposition of assets, property and/or operations; provided
                                                                     --------
         that "Net Sale Proceeds" shall include an amount equal to any reserves
         previously taken against liabilities associated with such sale, lease,
         transfer or other disposition of assets, property and/or operations
         immediately upon those reserves being determined to be in excess of
         such liabilities. The "Net Sale Proceeds" shall also include, without
         limitation, any cash or Cash Equivalents received upon the sale or
         other disposition of any non-cash consideration received by any Credit
         Party.

                  "PMG Sale Agreement" means that certain Asset Purchase
                   ------------------
         Agreement, dated as of December 19, 2001 among the Borrower, Phoenix
         Marketing Group Holdings, Inc. and Express Scripts, Inc., as may be
         amended from time to time with the express written consent of the
         Lenders.

                  "PMG Transaction" means the sale by Borrower and Phoenix
                   ---------------
         Marketing Group Holdings, Inc., a Subsidiary Guarantor, of certain
         assets to Express Scripts, Inc. pursuant to the terms and conditions of
         the PMG Sale Agreement.

                  "Termination Date" means July 1, 2003.
                   ----------------

                                       3
<PAGE>

         SUBPART 2.2.        Amendment to Section 2.4(d). Section 2.4(d) of the
                             ---------------------------
Credit Agreement is amended and restated in its entirety to read as follows:

               (d)  Repayment. The aggregate principal amount of the Term Loan
                    ---------
     shall be repaid as follows:

                    (i)      Monthly Installments.
                             --------------------

                             Date                               Amount
                             ----                               ------
                             March 1, 2002                      $  350,000
                             April 5, 2002                      $  350,000
                             May 1, 2002                        $  350,000
                             June 1, 2002                       $  350,000
                             July 1, 2002                       $  350,000
                             August 1, 2002                     $  350,000
                             September 1, 2002                  $  350,000
                             October 1, 2002                    $  350,000
                             November 1, 2002                   $  350,000
                             December 1, 2002                   $  350,000

                             Total                              $4,200,000

                    (ii)     Final Payment.
                             -------------

                             The remaining outstanding balance of the Term Loan
                    shall be due and payable on January 2, 2003.

         SUBPART 2.3.        Amendment to Section 3.3(b)(iv). Section 3.3(b)(iv)
                             -------------------------------
of the Credit Agreement is amended so that the references to "March 31, 2002"
are changed to "April 5, 2002."

         SUBPART 2.5.        Amendment to Section 7.9. Sections (a), (b), (c),
                             ------------------------
(d), (e) and (f) appearing in Section 7.9 of the Credit Agreement are hereby
amended and restated in their entireties to read as follows:

               (a)  [Reserved.]

               (b)  [Reserved.]

               (c)  [Reserved.]

               (d)  [Reserved.]

               (e)  Capital Expenditures. The aggregate amount of Capital
                    --------------------
     Expenditures for the Consolidated Group shall not exceed:

                                       4
<PAGE>

               Quarter Ending    Cumulative Capital Expenditures for Fiscal Year
               --------------    -----------------------------------------------
               March 31, 2002                         $    600,000
               June 30, 2002                          $    950,000
               September 30, 2002                     $  1,200,000
               December 31, 2002                      $  1,800,000
               March 31, 2003                         $    250,000

          (f)  Minimum Consolidated EBITDA. Consolidated EBITDA shall be not
               ---------------------------
     less than the respective amounts set forth below:

               Quarter Ending        Cumulative EBITDA for Fiscal Year
               --------------        ---------------------------------
               March 31, 2002                      ($875,000)
               June 30, 2002                       ($550,000)
               September 30, 2002                  ($670,000)
               December 31, 2002                    $100,000
               March 31, 2003                       $250,000

     SUBPART 2.6.   Addition to Section 9.1. The following provisions shall be
                    -----------------------
inserted as Subsections (k) and (l) respectively to Section 9.1:

          (k)  PMG Sale Agreement. There shall be a termination, breach or
               ------------------
     material amendment of the PMG Sale Agreement.

          (l)  Job #1803 Representations. The representations made by Jack
               -------------------------
     Hamerski, chief financial officer of the Borrower, in his February 22, 2002
     letter to Lee Vardaman, a senior vice president of the Agent, shall prove
     untrue in any material respect.

     SUBPART 2.7.   Amendment to Section 11.1. Section 11.1 of the Credit
                    -------------------------
Agreement is amended to change the notice address for the Agent to the
following:

               if to the Agent:

                    Bank of America, N.A.
                    701 South Taylor Street
                    TX0-300-02-06
                    Amarillo, TX 79106
                    Attn: Lee Vardaman
                    Telephone: (806) 378-1727
                    Telecopy: (806) 378-1791

     SUBPART 2.8    Consent to PMG Transaction. The Lenders hereby consent to
                    --------------------------
the consummation of the PMG Transaction, notwithstanding Section 7.5 and Section
8.3 of the Credit Agreement, provided that: (a) the PMG Transaction is
                             --------
consummated in accordance with the terms of the PMG Purchase Agreement (without
giving effect to any amendment, consent, waiver or other modification to the PMG
Purchase Agreement unless the Lenders have consented in writing to such
amendment, consent, waiver or other modification), (b) no Default

                                       5
<PAGE>

or Event of Default exists immediately prior to the PMG Transaction or would
exist immediately after giving effect to the PMG Transaction, (c) the Net Sale
Proceeds of the PMG Transaction are not less than $27,000,000, and (d) the Net
Sale Proceeds are immediately delivered to the Agent for application first to
repay the Term Loan, then to repay Revolving Obligations, then to a cash
collateral account to secure LOC Obligations and then to pay any other amounts
outstanding under the Credit Documents. The Lenders' consent to the PMG
Transaction upon the terms and conditions set forth herein shall not be deemed
to imply their consent to any other sale, lease, transfer or other disposition
of assets, property and/or operations that would violate the terms of Section
7.5 or Section 8.3 of the Credit Agreement. Upon receipt of the Net Sale
Proceeds of the PMG Transaction in accordance with the terms and conditions set
forth herein: (a) the Agent and the Lenders shall release the security interests
granted by the Credit Parties in those assets, and only those assets, being
transferred pursuant to the PMG Purchase Agreement and (b) the Borrower's
obligation to make the Mandatory Prepayment described in Section 3.3(b)(iv) of
the Credit Agreement shall be deemed satisfied.

     SUBPART 2.9.   PMG Transaction Tax Account. The Borrower and PMG shall
                    ---------------------------
deposit $3,000,000 of the gross sale proceeds of the PMG Transaction into an
interest-bearing blocked account (the "PMG Transaction Tax Account") to be
                                       ---------------------------
maintained with the Agent and subject to a first priority security interest in
favor of the Agent for the benefit of the Lenders until all Obligations and
other amounts outstanding under the Credit Documents are satisfied and the
Commitments are terminated. The Borrower and PMG shall execute such
documentation as the Agent reasonably deems necessary to reflect such security
interest. The Agent shall be obligated to release funds in the PMG Transaction
Tax Account to pay state and federal taxes ("PMG Transaction Taxes") certified
                                             ---------------------
by the Borrower, by no later than June 30, 2002, to be due and payable directly
as a result of the PMG Transaction. Any excess funds remaining in the PMG
Transaction Tax Account after payment of PMG Transaction Taxes shall then
constitute Net Sale Proceeds of the PMG Transaction and shall be promptly
applied by the Agent to any outstanding Obligations and other amounts
outstanding under the Credit Documents, with the balance remitted to Borrower;
provided, however, that failure by the Borrow to certify PMG Transaction Taxes
--------
to the Agent by June 30, 2002 shall free the Agent to apply any and all funds in
the PMG Transaction Tax Account to any outstanding Obligations and other amounts
outstanding under the Credit Documents.

     SUBPART 2.10   Amendment Fees. In consideration of the willingness of the
                    --------------
Lenders to enter the Amendment, the Borrower shall pay to the Agent for the
ratable benefit of the Lenders a fee (the "Amendment Fee"). The Amendment Fee
                                           -------------
shall be fully earned upon execution of this Amendment and shall be due and
payable upon the earliest to occur of (a) the Agent's receipt, for distribution
to the Lenders, of the Net Sale Proceeds of the PMG Transaction, (b) April 5,
2002 and (c) acceleration of the Loans after an Event of Default. The Amendment
Fee shall be equal to 0.50 % of Aggregate Revolving Committed Amount on the date
the Amendment Fee becomes due and payable; provided, however, that in the event
                                           --------
that the Amendment Fee becomes due and payable upon acceleration of the Loans
after an Event of Default and termination of the Commitments, the Amendment Fee
shall be equal to 0.50 % of Aggregate Revolving Committed Amount immediately
prior to such acceleration and termination.

                                       6
<PAGE>

                                   PART III
                                    WAIVER

     SUBPART 3.1.   Waiver of Acknowledged Events of Default. The Lenders hereby
                    ----------------------------------------
waive the Acknowledged Events of Default. The foregoing waiver shall not modify
or affect the Borrower's obligation to comply with each and every term and
condition of the Credit Documents, as amended hereby, from and after the date
hereof.

                                    PART IV
                          CONDITIONS TO EFFECTIVENESS

           As conditions precedent to the effectiveness of this Amendment, on or
before the date hereof:

     SUBPART 4.1.   Execution of Counterparts of Amendment. The Agent shall have
                    --------------------------------------
received executed counterparts (or other evidence of execution, including
facsimile signatures, satisfactory to the Agent) of this Amendment, which
collectively shall have been duly executed on behalf of each of the Borrower,
the Guarantors, the Agent and the Lenders.

     SUBPART 4.2.   Other Documents. The Agent shall have received such other
                    ---------------
documents in connection with this Amendment as the Agent may reasonably request.

     SUBPART 4.3.   Legal Opinion. The Agent shall have received opinions of
                    -------------
counsel for the Credit Parties relating to the Amendment and related Credit
Documents, in form and substance satisfactory to the Agent.

     SUBPART 4.4.   Fees and Expenses. The Borrower shall have reimbursed the
                    -----------------
Agent and the Lenders for all reasonable costs and expenses, including
reasonable attorneys' fees, incurred by them in connection with or related to
the negotiation, drafting or execution of (a) this Amendment, (b) any and all
other and previous forbearance or amendment documentation and (c) documents
related to the Borrower's and Phoenix Marketing Group (Holdings), Inc.'s
attempts to sell Phoenix Marketing Group (Holdings), Inc.'s AM Medica division.

                                    PART V
                                 MISCELLANEOUS

     SUBPART 5.1.   Instrument Pursuant to Credit Agreement; Conflict. This
                    -------------------------------------------------
Amendment is a Credit Document executed pursuant to the Credit Agreement and
shall (unless otherwise expressly indicated therein) be construed, administered
and applied in accordance with the terms and provisions of the Credit Agreement.
If there is any inconsistency or conflict between this Amendment and the Credit
Agreement, the provisions of this Amendment shall govern and control.

     SUBPART 5.2.   Representations and Warranties. Each Credit Party hereby
                    ------------------------------
represents and warrants that: (a) each Credit Party that is party to this
Amendment (i) has the requisite corporate power and authority to execute,
deliver and perform this Amendment, (ii) is duly

                                       7
<PAGE>

authorized to, and has been authorized by all necessary corporate action, to
execute, deliver and perform this Amendment, (b) the Credit Parties have no
claims, counterclaims, offsets, or defenses to the Credit Documents and the
performance of their obligations thereunder, (c) the representations and
warranties contained in Section 6 of the Credit Agreement are, subject to the
limitations set forth therein, true and correct in all material respects on and
as of the date hereof as though made on and as of such date (except for those
which expressly relate to an earlier date), (d) after giving effect to this
Amendment, no Default or Event of Default exists under the Credit Agreement on
and as of the date hereof or will occur as a result of the transactions
contemplated hereby, (e) the audited financial statements of Borrower for fiscal
year ended 2001 will not reflect any material negative variance from Borrower's
internally prepared financial statements for fiscal year ended 2001, (f) except
as specifically set forth in Schedule 8.1 of the Credit Agreement, as amended,
no earn-out payments are due any entity by any Credit Party and (g) this
Amendment constitutes a legal, valid and binding obligation of each Credit Party
enforceable against each Credit Party in accordance with its terms, except as
enforceability may be limited by applicable bankruptcy, insolvency,
reorganization, moratorium or similar laws affecting the enforcement of
creditors' rights generally and by general equitable principles (whether
enforcement is sought by proceedings in equity or at law).

     SUBPART 5.3.   Liens. The Borrower and the Guarantors, as applicable,
                    -----
affirm the liens and security interests created and granted in the Credit
Documents and agree that this Amendment shall in no manner adversely affect or
impair such liens and security interests, except as expressly indicated herein.

     SUBPART 5.4.   Acknowledgment of Guarantors. The Guarantors acknowledge and
                    ----------------------------
consent to all of the terms and conditions of this Amendment and agree that this
Amendment and all documents executed in connection herewith do not operate to
reduce or discharge the Guarantors' obligations under the Credit Agreement or
the other Credit Documents.

     SUBPART 5.5.   No Other Changes. Except as expressly modified in this
                    ----------------
Amendment, all the terms, provisions and conditions of the Credit Documents
shall remain unchanged and shall continue in full force and effect.

     SUBPART 5.6.   Counterparts. This Amendment may be executed by the parties
                    ------------
hereto in several counterparts (including facsimile counterparts), each of which
shall be deemed to be an original and all of which shall constitute together but
one and the same agreement. Delivery of an executed counterpart of this
Amendment by telecopy shall be effective as an original and shall constitute a
representation that an original shall be delivered to the Agent.

     SUBPART 5.7.   Entirety. This Amendment, the Credit Agreement and the other
                    --------
Credit Documents embody the entire agreement between the parties and supersede
all prior agreements and understandings, if any, relating to the subject matter
hereof. The Credit Documents represent the final agreement among the parties and
may not be contradicted by evidence of prior, contemporaneous or subsequent oral
agreements of the parties.

     SUBPART 5.8.   Governing Law. THIS AMENDMENT AND THE RIGHTS AND OBLIGATIONS
                    -------------
OF THE PARTIES HEREUNDER SHALL BE GOVERNED BY AND

                                       8
<PAGE>

CONSTRUED AND INTERPRETED IN ACCORDANCE WITH THE LAWS OF THE STATE OF NORTH
CAROLINA.

         SUBPART 5.9.    Successors and Assigns. This Amendment shall be binding
                         ----------------------
upon and inure to the benefit of the parties hereto and their respective
successors and assigns.

         SUBPART 5.10.   Release. In consideration of the Lenders' willingness
                         -------
to enter into this Amendment, each of the Credit Parties hereby releases the
Agent, the Lenders, and the Agent's and the Lenders' respective officers,
employees, affiliates, representatives, agents, counsel, trustees and directors
from any and all actions, causes of action, claims, demands, damages and
liabilities of whatever kind or nature, in law or in equity, now known or
unknown, suspected or unsuspected to the extent that any of the foregoing arises
from any action or failure to act on or prior to the date hereof.

         SUBPART 5.11.   Further Assurances. The Credit Parties expressly agree
                         ------------------
to execute any documents that may reasonably be necessary to effectuate the
terms and conditions as contemplated herein.

              [Remainder of this page left blank intentionally.]

                                       9
<PAGE>

         IN WITNESS WHEREOF the Borrower, the Guarantors and the Lenders have
caused this Amendment to be duly executed as of the date first above written.

BORROWER:                           ACCESS WORLDWIDE COMMUNICATIONS, INC.
--------

                                    By:_________________________
                                    Name:
                                    Title:

GUARANTORS:                         ASH CREEK, INC.
----------

                                    By: ________________________
                                    Name:
                                    Title:

                                    TLM HOLDINGS, CORP.

                                    By: ________________________
                                    Name:
                                    Title:

                                    STURGES POND, INC.

                                    By: ________________________
                                    Name:
                                    Title:

                                    PHOENIX MARKETING GROUP (HOLDINGS), INC.

                                    By: ________________________
                                    Name:
                                    Title:

                            [Signatures continue.]
<PAGE>

                                    TELEMANAGEMENT SERVICES, INC.

                                    By: ____________________________
                                    Name:
                                    Title:

                                    HISPANIC MARKET CONNECTIONS, INC.

                                    By: ____________________________
                                    Name:
                                    Title:

                                    AWWC TEXAS I, L.P.

                                    By: ____________________________
                                    Name:
                                    Title:

                            [Signatures continue.]
<PAGE>

LENDERS:                            BANK OF AMERICA, N.A., successor to
-------                             NationsBank, N.A., individually in its
                                    capacity as a Lender and in its capacity as
                                    Agent

                                    By:__________________________
                                    Name:
                                    Title:

                                    ARK CLO 2000-1, LIMITED

                                    By:     Patriarch Partners, LLC
                                            its Collateral Manager

                                            By: ____________________________
                                            Name: __________________________
                                            Title: _________________________

                                    FLEET NATIONAL BANK

                                    By: _________________________
                                    Name:
                                    Title:

                                    CITIBANK, N.A.

                                    By: _________________________
                                    Name:
                                    Title:

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00034-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00034-of-00352.parquet"}]]