Document:

Amendment to Master Services Agreement

 Exhibit 10(aaaaaa) 
 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request. Omissions are designated as [***]. A complete version of
this exhibit has been filed separately with the Securities and Exchange Commission. 
 AMENDMENT TO MASTER SERVICES AGREEMENT

 THIS AMENDMENT TO MASTER SERVICES AGREEMENT (“Amendment”), effective as of the last date the
Amendment is executed (“Amendment Effective Date”) is entered into by and between ACCESS WORLDWIDE COMMUNICATIONS, INC., a Delaware corporation (“Access”) and E*TRADE Financial Corporation, a Delaware
corporation (“Company”). Access and the Company shall each be referred to as a “Party” and together the “Parties.” 
 RECITALS 
 WHEREAS, Access and Company entered into a Master Services Agreement
effective June 1, 2005 (the “Agreement”). 
 NOW, THEREFORE, in consideration of the mutual promises
herein, and intending to be legally bound hereby, the parties agree as follows: 
 1. Section 1.2 of the Agreement shall be deleted in
its entirety and the following shall be inserted in lieu thereof: 
 “1.2 Price. “Price” means the price
for the Services as set forth in the Pricing Schedule in Section 6 of this Agreement (as amended by this Amendment).” The Price (as amended by this Amendment) supersedes all agreements (whether written or oral) between the Parties
regarding pricing for the types of services detailed in Section 6 of this Amendment. “ 
 2. Section 3 of the Agreement shall
be deleted in its entirety and the following shall be inserted in lieu thereof: 
  

	 	“3.	TERM. 

 This Agreement shall commence on
June 1, 2005 and, unless sooner terminated as provided herein, shall continue until that date the Service Savings Amount reaches the Initial Services Savings Amount (as defined below) (the “Initial Term”). Except as otherwise
set forth in the applicable Scope of Work, all Scopes of Work shall expire or terminate upon the expiration or termination of this Agreement. 
 [***] 
  
 [***] Information in this section has been omitted and filed
separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 1 

 The Daytime Manila Billable Price per Hour is defined as [***] 
 [***] 
 3. Section 6 of the
Agreement shall be deleted in its entirety and the following shall be inserted in lieu thereof: 
  

	 	“6.	PAYMENT 

 Access will invoice Company on a
monthly basis for Services and Fees provided during the previous month as set forth in this Agreement (“Payment”). Invoices are payable in US dollars and undisputed invoices are due within thirty days of the date of receipt of the
invoice. All invoices will be electronically delivered, return receipt required. During the Initial Term, Access will charge the following amounts, and only the following amounts, for all Services adequately provided: 
 Program Pricing. Agent’s time for performing the Services will be billed in accordance with the hourly rate schedule set forth below.
The charge per Agent hour includes domestic telecommunications charges, and a Team Leader ratio (Team Leader to CSR) of [***] and a Quality Development Specialist ratio (Quality Development Specialist to CSR) of [***]. 
 When used herein, the term “Agent” shall mean any individual or entity acting on or on behalf of Access to provide the Services.

 Pricing Schedule: 
 [***] 
 Agent Support – Foreign Language Support and licensed Agents: 
 All Agents providing Services in language other than English will be billed to Company at a fixed rate of [***] per hour (irrespective of the tiered
schedule set forth above). 
 All Series 7 (“S7”) licensed Agents providing Services will be billed to Company at a fixed rate of
[***] per hour (irrespective of the tiered schedule set forth above). 
 There will be an additional [***] differential over the corresponding
rate set forth above for each overtime hour incurred by Agents in performing the Services. Overtime hours are defined as each hour incurred by any individual Agent that has worked more than forty hours within a one week time period. 
  

 [***] Information in this
section has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 2 

 Charges and Fees: 
  

	 	a)	Agents in training will be billed at [***] with prior Company approval on both length of training and number of training hours. Company will not be billed for Agents that do not
complete training as specified by Company. 

  

	 	b)	Travel and lodging expenses, if any, will be billed at [***]. Notwithstanding the foregoing, travel and lodging expenses must comply with the restrictions placed on reimbursement
procedures set forth in the Agreement. 

  

	 	c)	All Trainers providing Services to train non-Access employees will be billed to Company [***]. 

  

	 	d)	All information technology support and services requested in writing by Company, will be billed at [***]. 

 e – l)  [***] 
  

	 	m)	Company agrees to pay Access a fixed management fee of [***] for the term of the Agreement to cover miscellaneous, incremental, support, data circuit, services and administrative
fees. 

  

	 	n)	Access agrees to provide other services requested by Company at a rate equal to [***]. 

 4. Section 15.4 of the Agreement shall be amended by adding the following insurance coverage (coverage to be in place by March 1, 2008): 
 “Errors and Omissions coverage in the amount of $2,000,000 each occurrence, Combined Single Limit” 
 5. Except as otherwise set forth herein, the Agreement and any Scope of Work, or amendment thereto, shall remain in full force and effect. 
 IN WITNESS WHEREOF, Access and Company have each caused this Amendment to be signed and delivered by its duly authorized officer, as of the date set
forth above. 
  

									
	Company	 		 	Access:
					
	 By:
	 	  
	 		 	By:	 	 /s/ Richard Lyew

	 Name:
	 	  
	 		 	Name:	 	Richard Lyew
	 Title:
	 	  
	 		 	Title:	 	EVP and Chief Financial Officer

 Dated: January 17, 2008 
  

 [***] Information in this section has been omitted and filed separately with
the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 
  

 3Form of Amendment to Stockholder Voting Agreement dated as of January 24, 2008

 Exhibit 10.1 
 AMENDMENT TO 
 STOCKHOLDER VOTING AGREEMENT 
 THIS AMENDMENT TO STOCKHOLDER VOTING AGREEMENT (this “Amendment”) is made as of January 24, 2008, by and between Restoration
Hardware, Inc., a Delaware corporation (the “Company”), and the undersigned stockholder (the “Stockholder”). 
 RECITALS 
 WHEREAS, the Company and the Stockholder are parties to that certain Stockholder Voting Agreement dated as of
November 8, 2007 (the “Voting Agreement”), which was executed and delivered concurrently with the execution of the Merger Agreement dated as of November 8, 2007 (the “Merger Agreement”), by and among the
Company, Home Holdings, LLC, a Delaware limited liability company (the “Parent”), and Home Merger Sub, Inc., a Delaware corporation (“Merger Sub”). 
 WHEREAS, concurrent with the execution and delivery hereof, the Company, Parent and Merger Sub are entering into a First Amendment to the Merger
Agreement pursuant to which, among other things, the Merger Consideration (as defined in the Merger Agreement) is being reduced to $4.50 in cash per share of Company Common Stock. 
 WHEREAS, Section 10 of the Voting Agreement provides that the Voting Agreement may be amended in a writing signed by the parties thereto.

 WHEREAS, the first recital in the Voting Agreement makes reference to the Merger Agreement as it may be amended from time to time so long
as no amendment reduces the Merger Consideration. 
 WHEREAS, the undersigned parties intend that the Voting Agreement shall remain
applicable in all respects in accordance with its original terms to the Merger Agreement as amended including the revised Merger Consideration of $4.50 per share except that the final deadline expiration date of the Voting Agreement shall be
extended from June 30, 2008 to August 31, 2008 consistent with the original structure of the Voting Agreement. 
 NOW, THEREFORE,
for good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereby amend the Agreement as follows: 
 AMENDMENT 
 1. Amendment of Voting Agreement. Subject to the terms of this Amendment, the parties intend that the
Voting Agreement shall remain applicable in all respects in accordance with its original terms to the Merger Agreement as amended including the revised Merger Consideration of $4.50 (except that the final expiration deadline of the Voting Agreement
is to be extended to August 31, 2008) and accordingly the two references to “June 30,2008” in Section 6 of the Voting Agreement are hereby changed to read “August 31, 2008” and the first recital of the Voting Agreement
is hereby amended and restated in its entirety to read as follows: 

 “WHEREAS, concurrent with the execution and delivery of this amended Voting
Agreement dated as of January 24, 2008, the Company, Home Holdings, LLC, a Delaware limited liability company (the “Parent”), and Home Merger Sub, Inc., a Delaware corporation (“Merger Sub”), are entering
into a First Amendment to Merger Agreement of even date herewith (such Merger Agreement, as amended, and as it may be hereafter amended from time to time pursuant to the terms thereof other than an amendment that reduces the Merger Consideration
below $4.50 in cash per share of Company Common Stock or imposes additional material conditions to the Parent’s obligation to consummate the Merger, the “Merger Agreement”) (capitalized and other defined terms used but not
expressly defined herein have the respective meanings assigned thereto in the Merger Agreement);” 
 2. Definitions. Except as
otherwise provided herein, capitalized terms used in this Amendment shall have the definitions set forth in the Agreement. 
 3. Terms of
Agreement. Except as expressly modified hereby, all terms, conditions and provisions of the Agreement shall continue in full force and effect. The Stockholder hereby agrees and confirms that its obligations under the Agreement, as amended by
this Amendment, shall remain in full force and effective following execution of this Amendment by the parties hereto. 
 4. Conflicting
Terms. In the event of any inconsistency or conflict between the Agreement and this Amendment, the terms, conditions and provisions of this Amendment shall govern and control. 
 5. Governing Law. This Amendment shall be governed by the laws of the State of Delaware, without reference to its principles of conflicts of law.

 6. Counterparts. This Amendment may be executed in several counterparts, each of which shall be an original, but all of which
together shall constitute one and the same agreement. 
 7. Entire Agreement. This Amendment, together with the Agreement and the
documents expressly referred to herein and therein, contain the entire understanding of the parties in respect of the subject matter hereof, and supersede all prior negotiations and understandings between the parties with respect to such subject
matter. 
 [Signature pages follow] 
  

 2 

 IN WITNESS WHEREOF, the parties have executed this Amendment as of the date first above written.

  

			
	RESTORATION HARDWARE, INC.
		
	By:	 	  

	Name:	 	
	Title:	 	

 [Signature Page to the Amendment to the Stockholder Voting Agreement] 

			
	[STOCKHOLDER]
		
	By:	 	

	Name:	 	
	Title:	 	

 [Signature Page to the Amendment to the Stockholder Voting Agreement]

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