Document:

<PAGE>   1
                                                                   EXHIBIT 10.11

                             PARTICIPATION AGREEMENT
                                  UNITED STATES

                                          PROGRAM SERVICES AGREEMENT # 4900RL367
                                            PARTICIPATION AGREEMENT # 4900RL1400

EFFECTIVE DATE OF THIS PARTICIPATION AGREEMENT: October 1, 2000

This Participation Agreement ("PA") adopts and incorporates by reference all of
the terms and conditions of the Program Services Agreement Number 4900RL1367
("Agreement") amongst IBM Corporation, Direct Alliance Corporation ("DAC"), and
Insight Enterprises, Inc. ("Parent").

The parties to this PA agree that all Program related activity in the United
States will be conducted in accordance with, and be subject to, the terms and
conditions of this PA.

AMENDMENTS: The following terms and conditions amend provisions of the Agreement
only as they apply to the Program activity in the United States.

1.0      CHOICE OF LAW AND FORUM; WAIVER OF JURY TRIAL; LIMITATION OF ACTION
This PA and the performance of transactions under this PA will be governed by
the laws of the State of New York. The United Nations Convention on Contracts
for the International Sale of Goods does not apply. The parties expressly waive
any right to a jury trial regarding disputes related to this PA. Any legal or
other action related to this Agreement must be commenced no later than two (2)
years from the date on which the cause of action arose.

2.0      SURVIVAL
In the event the Agreement is terminated, the terms and conditions of the
Agreement incorporated by reference herein shall survive such termination and
remain in effect for purposes of this PA only.

3.0      SELECTED PROGRAM SERVICES
In addition to all its responsibilities set forth in the Agreement, DAC will
perform all of the Program services and responsibilities described in Section
4.2, with the exception of Section 4.2.8.4, of Exhibit A to the Agreement. DAC
will include all costs, arising out of DAC's performance of its responsibilities
under this section, in a Requisition Form, as set forth in Section 1.17 of the
Agreement, for IBM's review and approval. DAC's performance under this section
is subject to all requirements set forth in the Agreement, including but not
limited to all Exhibits, and the document entitled "Program Business Rules and
Policies - United States", which is incorporated herein by reference.

IBM CORPORATION

BY: ________________________________________________
Mr. Robert W. Moffat, General Manager
Date of Signature:_____________________________________

DIRECT ALLIANCE CORPORATION

BY: ________________________________________________
Mr. Tony M. Smith, President
Date of Signature:_____________________________________

Parent acknowledges and accepts its obligations under this Agreement by signing
below.

INSIGHT ENTERPRISES, INC.

BY: ________________________________________________
Mr. Tim Crown, President and Co-Chief Executive Officer
Date of Signature:_____________________________________<PAGE>   1
PORTIONS OF THIS AGREEMENT HAVE BEEN OMITTED AND FILED SEPARATELY WITH THE
SECURITIES AND EXCHANGE COMMISSION PURSUANT TO A REQUEST FOR CONFIDENTIAL
TREATMENT. THE OMITTED PORTIONS HAVE BEEN REPLACED WITH THE CODE, "[**  **]".

                                                                   EXHIBIT 10.12

                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

Direct Alliance Corporation ("DAC") and International Business Machines
Corporation ("IBM"), entered into a Program Services Agreement, with a final
execution date of May 10, 1999, as amended, (the "Original Agreement"), wherein,
among other items, DAC and IBM formed a relationship whereby DAC provides IBM
services for information technology products, [**1**], and customer order
fulfillment. Insight Enterprises, Inc., ("Parent") also entered into the
Original Agreement for the limited purposes described in Section 20 of the
Original Agreement. The parties would now like to implement a modified business
model for the Program, recognize certain proposed restructuring in DAC's
corporate family and clarify each party's revised roles and responsibilities in
relation to such modified business model for the Program. In consideration of
the promises and covenants hereinafter set forth, the parties agree to replace
the Original Agreement in its entirety with a final execution date of May 10,
1999, as amended, with the attached. Notwithstanding anything to the contrary,
for any transactions occurring up to and including September 30, 2000, the terms
and conditions of the Original Agreement shall continue until fulfilled.

This Agreement is effective October 1, 2000 (the "Effective Date") between
INTERNATIONAL BUSINESS MACHINES CORPORATION ("IBM"), a New York corporation with
its relevant place of business at 3039 Cornwallis Road, Research Triangle Park,
North Carolina 27709, and DIRECT ALLIANCE CORPORATION ("DAC" or "Direct
Alliance"), an Arizona corporation, with its principal place of business at 8123
South Hardy, Tempe, AZ 85284. INSIGHT ENTERPRISES, INC., a Delaware corporation,
with its principal place of business at 1305 West Auto Drive, Tempe, Arizona
85284 ("Parent") is also a party to this Agreement for the limited purposes
described in Section 20 of this Agreement.

RECITALS

      A. DAC provides outsourcing services for information technology products,
[**2**], and customer order fulfillment.  DAC is a wholly owned subsidiary of
Parent.

      B. IBM would like to engage DAC to outsource certain aspects of IBM's
direct sales on a non-exclusive basis. IBM will reimburse DAC for expenditures
that IBM pre-approves in this Agreement or in response to Requisition Forms
submitted by DAC. Reimbursement will be made for the [**A**] incurred by DAC, up
to the amount approved by IBM. In addition, IBM will compensate DAC through
sales commissions, as more fully described below.

      IN CONSIDERATION of the covenants contained herein, the parties agree as
follows:

1.    DEFINITIONS

      1.1 "AGREEMENT" means this Program Services Agreement, its Exhibits,
Schedules, and Attachments, and any amendments thereto.

<PAGE>   2
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      1.2 "AGREED TO RATE" means a rate set forth in the relevant section of
Exhibit A to this Agreement.

      1.3 "CHANGE OF CONTROL" means one of the following things: (i) the
acquisition of a majority of the equity or voting control of DAC by a single
individual, entity or group, as contemplated by Section 13d of the Securities
Exchange Act of 1934, other than Parent, in any transaction or series of
transactions; (ii) DAC or Parent sell(s), transfer(s) or lose(s) control of one
or more assets material to this Agreement; and/or (iii) DAC or Parent is or are
unable to avoid or satisfy liens and other encumbrances placed against DAC
assets that are material to this Agreement or any inventory consigned by IBM
under this Agreement.

      1.4 "CUSTOMERS" means persons or entities that purchase Offerings from IBM
through the Program. DAC is authorized to sell Offerings on behalf of IBM to
resellers in accordance with guidelines provided by IBM to this effect.

      1.5 "DAY(S)" means calendar day(s).  It includes weekends and all
holidays.

      1.6 "EXPENDITURES" means the Net Costs incurred by [**3**].

            1.6.1 "COUNTRY STARTUP EXPENDITURES" means Expenditures set forth in
Section 4.5, resulting from DAC establishing capabilities, within a country
identified in the document entitled "Prospective Countries List" (the current
version of which is attached hereto as Exhibit E and incorporated herein by
reference), and covered by a duly executed PA to this Agreement, to perform
DAC's base Program services and responsibilities described in Section 4.1 of
Exhibit A to this Agreement.

            1.6.2 "SELECTABLE EXPENDITURES" means Expenditures set forth in
Section 4.6, resulting from DAC establishing capabilities, within a country
covered by a duly executed PA to this Agreement, to perform any selectable
Program services and responsibilities described in Section 4.2 of Exhibit A to
this Agreement, which have been included by the parties in the relevant PA.

            1.6.3 "ONGOING EXPENDITURES" means Expenditures set forth in Section
4.6, resulting from DAC providing Program services on an ongoing basis, to the
extent that such Expenditures are not covered under Sections 1.6.1 and 1.6.2 of
the Agreement. Ongoing Expenditures will cover sales commissions as described in
Section 4.7, travel, advertising, and other promotional expenses.

      1.7 "FIELD REPLACEMENT UNIT" or "FRU" means Parts supplied by IBM, DAC, or
a Third Party, for use by service personnel that maintain and repair Offerings.
For purposes of this Agreement, the term FRU also includes "Customer Replacement
Units" or "CRUs," which are

                                      -2-
<PAGE>   3
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

designed to be replaced by Customers without assistance from the manufacturer or
Third Party service organizations.

      1.8 "MAX" means DAC's MAX and MAX 2000 business operating systems, related
hardware and software technologies including, but not limited to, the MAX
Accessorizer tool describing all accessory Offerings compatible with the
Offering selected by the Customer, and any future updates, replacements or
follow-on systems to any of the above, by whatever name known, including
Enhancements, as defined in and pursuant to Section 4.1.19 of Exhibit A.

      1.9  "MONTH" or "MONTHLY" means the calendar month.

      1.10 "NET COST" means the actual and reasonable [**4**].

      1.11 "NET SALES" means the total money collected by DAC or IBM by means of
MAX from the sale of Offerings, less all (i) returns, (ii) credits (iii)
exchanges, and (iv) taxes.

      1.12 "OFFERINGS" means IBM Offerings and Third Party Offerings,
collectively, authorized for sale by IBM under this Agreement. Authorized
Offerings may include, but are not limited to, hardware, software, options,
services, and accessories.

            1.12.1 "IBM OFFERINGS" means Offerings bearing the IBM logo, which
IBM makes available for sale under this Agreement. These include Offerings
consigned by IBM to DAC under this Agreement, and Offerings shipped directly to
a Customer by IBM or its designee.

            1.12.2 "THIRD PARTY OFFERINGS" means Offerings bearing Third Party
logos. These include Offerings consigned by IBM to DAC under this Agreement, and
Offerings shipped directly to a Customer by IBM or its designee.

      1.13 "PARTICIPATION AGREEMENT" or "PA" means any document signed by IBM
and DAC, which incorporates this Agreement by reference and extends any, some,
or all of the objectives, responsibilities, and procedures that form the
relationship among the parties under this Agreement to one or more geographical
territories.

      1.14 "PARTS" means any and all materials, components, subassemblies,
documentation, and packaging included as part of an Offering.

      1.15 "PROGRAM" means the objectives, responsibilities, and procedures
defined in Exhibit A "Program Description" which is incorporated herein by
reference. Exhibit A will form the basis for any future Participation Agreements
under this Agreement.

                                      -3-
<PAGE>   4
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      1.16 "PURCHASE ORDER" or "PO." IBM may issue one or more Purchase Orders
under this Agreement. Each PO may define services to be performed by DAC, and/or
products, assets, or materials that DAC will acquire for the benefit of the
Program. Each PO will include a reference number that DAC must use in its
invoices and other communications regarding the relevant PO. IBM may send POs in
hard copy, by facsimile, e-mail, or electronic data interchange (EDI).

      1.17 "REQUISITION FORMS" means the forms used by DAC to request approval
from IBM before DAC incurs expenses that are not expressly and specifically
approved by IBM in this Agreement.

            1.17.1 "PERSONNEL REQUISITION FORM" means the form attached to this
Agreement as Exhibit C. DAC shall use this form to request IBM approval for
Program needs related to staffing, personnel benefits, and employee
compensation.

            1.17.2 "PROGRAM REQUISITION FORM" means the form attached to this
Agreement as Exhibit D. DAC shall use this form to request IBM approval for
other Program needs not covered in a Personnel Requisition Form.

      1.18 "THIRD PARTY" means an entity or Person that is not party to this
Agreement.

2.    AGREEMENT STRUCTURE

      This Agreement sets forth the general terms applicable to the relationship
between the parties. It will be implemented through one or more PAs. It is the
intention of the parties that a PA will be executed between authorized
representatives of DAC and the respective IBM subsidiary for each country in
which the Program will be provided. For each such country, the Agreement terms
shall consist of this Program Services Agreement, its Exhibits, Schedules and
other Attachments, and the country-specific PA, but shall not include other PAs.

      Each PA may set forth terms in addition to or different from the terms of
this Program Services Agreement or its Exhibits, Schedules and Attachments,
which shall apply only to that specific PA. In addition, each PA shall include a
complete set of business rules and policies applicable to the Program for that
PA which will be incorporated by reference into the PA as an attachment. Each
party agrees to fulfill its responsibilities defined in Participation Agreements
(including any attachments thereto) under the Agreement in a timely and
cost-effective manner, and to cooperate with the other parties to help achieve
the Program's objectives.

      Participation Agreements may be modified from time to time, and such
modifications are effective when documented in writing signed by IBM and DAC.
However, notwithstanding anything in this Agreement to the contrary, the parties
agree that the document entitled "Program Business

                                      -4-
<PAGE>   5
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

Rules and Policies" may be modified by mutual written agreement of the
[designation of authorized person] without formal written amendment. Following
any such revision, the parties shall generate a revised document of program
business rules and policies for the applicable PA(s).

      Notwithstanding anything in this Agreement to the contrary, (i) a breach
of a term specific to a PA (as opposed to this base Program Services Agreement
or an Exhibit of general applicability) shall not give rise to termination for
cause of the Agreement, but shall be cause for termination of that specific PA,
subject to the conditions set forth in Section 3.2, below, and (ii) either party
may terminate a PA without cause (subject to the terms of Section 3.3, below)
without terminating the remaining provisions of this Agreement.

      Any work not included in the scope of this Agreement may be handled by the
parties under a duly executed Statement of Work setting forth all the terms
applicable to such work.

3.    TERM AND TERMINATION

      3.1 TERM. The term of this Agreement shall begin on October 1, 2000 and
shall expire at the close of business [**5**].

      3.2 TERMINATION FOR CAUSE. Either party may terminate this Agreement for
cause pursuant to this Section 3. Termination will become effective [**B**] from
the date the notified party receives written notice from the notifying party,
unless the notified party cures the default to the reasonable satisfaction of
the notifying party within the [**B**] notice period, in which case this
Agreement will continue as if no notice was given.

            3.2.1 IBM MAY TERMINATE FOR CAUSE IF: (i) DAC fails to comply with
one or more material terms of this Agreement, including the service level
requirements set forth in Section 7.0 of Exhibit A to this Agreement; (ii) DAC
attempts to assign or subcontract any of its rights or obligations under this
Agreement to a Third Party without IBM's prior written approval; (iii) DAC is
subject to a Change of Control as defined in Section 1.3; and/or (iv) certain
material representations, acts or omissions by DAC's employees can reasonably be
expected significantly and adversely to affect Customer satisfaction or IBM's
goodwill.

            IBM may also terminate this Agreement for cause, to the extent
permitted by law, if: (a) DAC becomes insolvent; (b) DAC is subjected to a
bankruptcy proceeding; (c) any of DAC's assets are assigned for the benefit of
creditors; or (d) a receiver or similar officer is appointed to take charge of
DAC's assets.

                                      -5-
<PAGE>   6
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

            3.2.2 DAC MAY TERMINATE FOR CAUSE if IBM payments due to DAC under
this Agreement are delinquent for more than [**B**] following the date DAC
notifies IBM in writing about the delinquency, and the amount of the delinquency
exceeds [**6**].

      3.3   TERMINATION WITHOUT CAUSE.  Either party may terminate this
Agreement without cause or explanation as follows:

            3.3.1 IBM MAY TERMINATE WITHOUT CAUSE and such termination shall be
effective [**7**] from the date DAC receives written notice from IBM, during
which time the parties will work together to wind down the operation pursuant to
Section 3.4 while minimizing costs. [**7**].

            3.3.2 DAC MAY TERMINATE WITHOUT CAUSE and such termination shall be
effective [**8**] from the date IBM receives written notice of termination from
DAC. IBM may shorten this [**8**] period by providing written notice to DAC no
less than [**B**] from the effective date selected by IBM. Following notice of
termination and prior to its effective date, the parties will work together to
wind down the operation pursuant to Section 3.4 while minimizing costs.

      3.4 PROGRAM WIND DOWN. Upon notice of termination for cause or without
cause, and until the effective date of termination, the terms of this Agreement
shall continue to apply and the parties will work together in good faith to
provide continuing support to IBM and Customers until the effective date of
termination.

      Upon notice of termination, and without ratification by IBM, DAC may
continue to incur Expenditures previously approved by IBM provided, however, DAC
will exert commercially reasonable efforts to minimize or eliminate Expenditures
to the extent requested by IBM. DAC shall incur no new Expenditures unless IBM
ratifies these new Expenditures.

      Upon request from IBM, DAC shall cease work on the Program and transfer
possession and title to assets and data not covered by Section 15.5, which IBM
has purchased or acquired (or DAC has purchased or acquired on IBM's behalf), to
IBM or a contractor designated by IBM within [**C**], or if such time is not
reasonably practical, then in a reasonable amount of time, but in no event in
excess of [**C**] of IBM's written request. Transfer of these assets and data
shall not affect either party's other rights or obligations under this
Agreement. Without limiting the generality of the foregoing, IBM shall not be
entitled to receive either possession of or title to MAX, including any related
technologies.

      3.5 MAX SYSTEM AND RELATED TECHNOLOGIES. Upon request from IBM, DAC shall
permit IBM to continue to use MAX in support of IBM activities after expiration
or termination of this Agreement for a period of at least fifteen (15) Months,
or for a shorter period as otherwise

                                      -6-
<PAGE>   7
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

specified by IBM. DAC will confirm or acquire all rights and licenses necessary
to permit IBM to use the MAX system and related technologies under this
Agreement.

      MAX shall be made available to IBM through a network link to DAC's
information center or through other means specified by DAC. DAC will provide IBM
with updates and technical support for MAX.

      IBM will use MAX only for the purpose of serving Customers in the manner
ascribed to DAC under this Agreement provided, however, that DAC will make
reasonable modifications to MAX to meet IBM's business needs upon request from
IBM. This use shall be non-transferable, worldwide, and non-exclusive provided,
however, that contractors approved by DAC, which approval shall not be withheld
unreasonably, may use MAX to the extent that they are retained by IBM
specifically to fulfill IBM's rights under this Section. For clarification
purposes, DAC may refuse to approve use of MAX by IBM's subcontractors who are
competitors of DAC or Parent.

      The exercise of rights under this Section shall not limit, waive or
otherwise affect DAC's obligations under Section 3.4, "Program Wind Down."
Following the effective date of expiration or termination of this Agreement, IBM
will pay DAC [**9**]. The terms that survive termination or expiration of this
Agreement under Section 19.11 shall apply to IBM's rights to use MAX to the
extent IBM's rights to use extend beyond the effective date of expiration or
termination of this Agreement.

      3.6   CONTINUITY OPTION.

            3.6.1 CONTINUATION OF DAC'S SERVICES AND RESPONSIBILITIES. Upon
request by IBM, at the time of notice of termination for cause by either party,
DAC shall continue to provide its services and perform its responsibilities
under this Agreement for a period of fifteen (15) Months (or a shorter time at
IBM's discretion, or a longer time upon agreement by the parties) beyond the
effective date of termination, provided that IBM continues to pay DAC for
Expenditures as approved pursuant to a Requisition Form and sales commissions as
set forth in Section 4.7, or at a rate of [**10**] of Net Sales for any periods
after [**10**].

            3.6.2 DISPUTE RESOLUTION. If DAC contends that IBM is delinquent in
its payments as set forth in Section 3.2.2, and IBM disagrees with DAC's
contention, DAC and IBM will engage in good faith negotiations to resolve the
dispute. If such negotiations fail to result in a mutually satisfactory solution
to the dispute within [**D**] from the date DAC notifies IBM of its contention,
the parties may elect to engage in non-binding mediation to resolve the dispute.
[**11**].

                                      -7-
<PAGE>   8
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      3.7 CONTINUATION OF THIS AGREEMENT. All applicable terms of this Agreement
shall continue to bind the parties during the continuity period described in
Section 3.6 and during any period when IBM is utilizing MAX and related
technologies under Section 3.5.

4.    REIMBURSEMENTS, COMPENSATION, AND INVOICING

      4.1 EXCLUSIVE PAYMENTS. IBM's entire obligation to compensate and
reimburse DAC is defined in this Section 4, and Section 3, if applicable. No
other payments shall be due from IBM unless agreed in writing. Except as
expressly and specifically provided in this Agreement, each party shall bear its
own expenses.

      4.2 PRIOR APPROVAL OF EXPENDITURES. DAC will submit all proposed
Expenditures to IBM on Requisition Forms provided, however, that DAC need not
seek approval for Agreed to Rates set forth in Sections 4.6.4, 4.6.5, 4.6.6, and
4.6.7 of the Agreement, and Section 4.2.8.1 and Section 6.0 of Exhibit A to the
Agreement. IBM may accept or decline these requisitions in its discretion,
including where IBM believes the fees may be high or unnecessary to achieve the
objectives of the Program. DAC is not obligated to incur Expenditures nor
perform any services to the extent they are covered in a Requisition Form which
IBM declines. Acceptance of a Requisition Form by IBM signifies its agreement to
reimburse DAC for Expenditures up to the amount approved by IBM. IBM shall not
be liable for expenses incurred by DAC without written approval from IBM.

      4.3 EQUITABLE COSTS. [**12**]

      4.4 CONFIDENTIAL COSTS. With respect to products or services acquired from
vendors that have contracts with DAC which prohibit disclosure of DAC's costs,
DAC will provide non- confidential rates or costs that IBM can use to determine
whether to obtain the products or services from DAC or whether DAC should
acquire the products or services through IBM's vendors.

      4.5 COUNTRY STARTUP EXPENDITURES.  Country Startup Expenditures will
not exceed [**13**] to cover all costs described in Section 1.6.1 of the
Agreement.

      4.6 SELECTABLE AND ONGOING EXPENDITURES. Pursuant to Sections 1.5.2 and
1.5.3, DAC will request approval for Selectable and Ongoing Expenditures by
submitting a Requisition Form documenting the quantity, price (or a limited
price range) and the effective time period for the such Expenditures. If IBM
accepts this request, DAC need not seek further approval during the relevant
time period, unless the price exceeds the price range approved by IBM on the
Requisition Form. Selectable and Ongoing Expenditures may include:

            4.6.1 CAPITAL ASSET DEPRECIATION. Upon approval by IBM, DAC will
capitalize assets used for the Program, and will submit the [**E**] depreciation
expense to IBM on its invoice.

                                      -8-
<PAGE>   9
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

The depreciation expense submitted by DAC will not exceed IBM's pro-rata share
to the extent such capital assets are used outside the scope of this Agreement.

            4.6.2 LEASES. Upon approval by IBM, DAC will enter one or more real
or personal property leases for the benefit of the Program. DAC will include
these monthly lease payments on its invoices, reduced by the extent to which the
leased property is used outside of the Program. IBM's obligation for payments
under any lease approved hereunder shall not exceed [**14**].

            4.6.3 DEDICATED PROGRAM PERSONNEL. DAC will submit Program staffing
and associated compensation plans to IBM before incurring such expenses, and
implementation will be subject to IBM's approval. [**15**]. DAC will submit all
such requests on a Personnel Requisition Form. DAC will include [**15**]
reflected on the Personnel Requisition Form. Expenses not listed on the
Personnel Requisition Form are not reimbursable by IBM. DAC has the discretion
to offer salaries, compensation, awards, etc., beyond that which has been
approved by IBM. However, DAC shall not be entitled to reimbursement for such
additional expenses.

            4.6.4 PERSONNEL OVERHEAD. IBM will pay DAC a flat fee of [**16**],
for each DAC employee dedicated full time to the Program, and a pro-rata share
for such employees assigned to the Program on a part-time basis. This fee will
cover all general day-to-day overhead, such as postage, printing, fax supplies,
and other items.

            4.6.5 PERSONNEL BENEFITS BURDEN. IBM will pay DAC an employee
benefits burden equal to [**17**] of the compensation approved by IBM earned by
each DAC employee dedicated full time to the Program, and a pro-rata share for
employees assigned to the Program on a part-time basis. DAC will include these
charges on its invoices.

            4.6.6 SALES AND ADMINISTRATIVE FACILITIES ALLOCATION.  IBM will
pay DAC a sales and administrative facilities allocation of [**18**] for each
dedicated Program employee.

            4.6.7 DESKTOP AND TELECOM SUPPORT ALLOCATION.  IBM will pay DAC a
desktop and telecom support allocation of  [**19**] for each dedicated
Program employee.

            4.6.8 ALLOCATED FEES are identified in Section 6.0 of Exhibit A and
may only be changed by IBM's written approval.

      4.7   SALES COMMISSIONS.  DAC will invoice IBM for the sales
commissions due each [**F**], subject to verification by IBM.

            4.7.1 FOURTH QUARTER, YEAR 2000.

                                      -9-
<PAGE>   10
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                  (a) "Fourth Quarter 2000" shall mean the time period from
      October 1, 2000 to December 31, 2000.

                  (b) IBM will pay sales commissions to DAC each [**G**]
      equaling the relevant percentage of Net Sales, in accordance with the
      tiered rate structure described below:

<TABLE>
      ------------------------------------------------------------------
                                             Sales Commissions as a
         Fourth Quarter 2000 Net Sales    Percentage of Fourth Quarter
                (in US dollars)                  2000 Net Sales
      ------------------------------------------------------------------
<S>                                       <C>
      [**20**]                                      [**20**]
      ------------------------------------------------------------------
      [**20**]                                      [**20**]
      ------------------------------------------------------------------
</TABLE>

                  (c)   [**21**].

            4.7.2 ALL QUARTERS, YEAR 2001.

                  (a) "2001 Quarter" shall mean any of the following time
      periods: (i) January 1, 2001 to March 31, 2001, (ii) April 1, 2001 to June
      30, 2001, (iii) July 1, 2001 to September 30, 2001, and (iv) October 1,
      2001 to December 31, 2001.

                  (b) IBM will pay sales commissions to DAC each [**I**]
      equaling the relevant percentage of Net Sales, in accordance with the
      tiered rate structure described below:

<TABLE>
      ------------------------------------------------------------------
          Net Sales per 2001 Quarter         Sales Commissions as a
                (in US dollars)              Percentage of Net Sales
      ------------------------------------------------------------------
<S>                                          <C>
      [**22**]                                      [**22**]
      ------------------------------------------------------------------
      [**22**]                                      [**22**]
      ------------------------------------------------------------------
      [**22**]                                      [**22**]
      ------------------------------------------------------------------
      [**22**]                                      [**22**]
      ------------------------------------------------------------------
</TABLE>

                  (c)   [**23**].

                  (d)   [**24**].

                                      -10-
<PAGE>   11
                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

            4.7.3 ALL QUARTERS, YEAR 2002.

                  (a) "2002 Quarter" shall mean any of the following time
      periods: (i) January 1, 2002 to March 31, 2002, (ii) April 1, 2002 to June
      30, 2002, (iii) July 1, 2002 to September 30, 2002, and (iv) October 1,
      2002 to December 31, 2002.

                  (b) IBM will pay sales commissions to DAC each [**F**]
      equaling the relevant percentage of Net Sales, in accordance with the
      tiered rate structure described below:

<TABLE>
      ------------------------------------------------------------------
          Net Sales per 2002 Quarter         Sales Commissions as a
                (in US dollars)              Percentage of Net Sales
      ------------------------------------------------------------------
<S>                                          <C>
      [**25**]                                      [**25**]
      ------------------------------------------------------------------
      [**25**]                                      [**25**]
      ------------------------------------------------------------------
      [**25**]                                      [**25**]
      ------------------------------------------------------------------
      [**25**]                                      [**25**]
      ------------------------------------------------------------------
</TABLE>

                  (c)   [**26**].

                  (d)   [**27**].

      4.8   USE OF SUPPLIERS.

            4.8.1 INTERNAL EXPENSES. At IBM's discretion and only to the extent
expressly authorized by IBM in writing, DAC will purchase capital equipment,
services, or other items in support of DAC's internal efforts in connection with
the Program from one or more IBM-designated suppliers identified by IBM in a
"Standard Supplier List" as may be provided to DAC from time to time by IBM and
is incorporated herein by reference.

            4.8.2 CUSTOMERS EXPENSES. At IBM's discretion and only to the extent
expressly authorized by IBM in writing, DAC will facilitate the purchase of
Parts, Offerings, services, or other items to fulfill Customer orders in
connection with the Program from one or more IBM-designated suppliers identified
by IBM in a "Standard Supplier List" as may be provided to DAC from time to time
by IBM and is incorporated herein by reference. DAC shall not purchase and hold
inventory of these items in anticipation of possible future orders, unless
expressly directed to do so by IBM.

                                      -11-
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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

Unless otherwise agreed by the parties, DAC will facilitate such purchases under
the terms of agreements that IBM has negotiated directly with these suppliers.
IBM will designate these items, the relevant suppliers and agreements to DAC in
writing. The parties will work together to provide a cost-effective and reliable
supply chain. IBM reserves the right to negotiate directly with suppliers, and
the sole discretion to set the terms of its agreements with such suppliers.
However, if DAC believes that it can procure such items from such suppliers
under more favorable terms and conditions, it shall so notify IBM and the
parties may agree that DAC shall procure such items under those different terms.
IBM also reserves the sole discretion not to extend to DAC any, some or all of
the benefits or concessions acquired through such negotiations.

      4.9 INVOICES. DAC will consolidate all Expenditures and submit them on a
single Monthly invoice to IBM [**28**], Attn: [**29**]. These invoices will
refer to the appropriate IBM Purchase Order, and shall explain the payments due
and owing in sufficient detail for IBM to verify the accuracy of the charges.
Each invoice is subject to verification by IBM. At the end of the Program, IBM
will only responsible for those Expenditures which are invoiced to IBM within
[**28**] from the date such Expenditures were incurred. Payment on valid
invoices is due net [**28**] from the date IBM receives each such invoice. IBM
may question charges, in good faith, and IBM may deduct invalid charges from
amounts due under future invoices. Amounts due and owing beyond [**28**] from
the date invoice is received by IBM shall accrue interest which will be billed
Monthly at a rate of [**28**] percent per year. Expenditures that are not billed
in the Month incurred shall not be deemed invalid or waived, however, IBM shall
not be responsible for any penalties or charges for late payments on such
amounts until [**28**] IBM receives an invoice for such amounts. The parties
shall work together to establish an electronic invoicing system with a goal of
ultimately invoicing electronically.

5.    SALES OPERATIONS

      5.1 PROGRAM REVENUE GOALS. Thirty (30) Days prior to each calendar
quarter, IBM will provide DAC with a revenue goal for the upcoming quarter. The
parties will meet to determine whether current resources are sufficient to meet
the goal. If the parties reasonably believe that the resources needed to meet
the goal exceed the budget for the Program for such quarter, IBM will adjust the
revenue goal and/or the Program budget (including any necessary modifications to
Requisition Forms) accordingly. IBM has sole responsibility for creating or
approving Product marketing programs. The parties may share responsibility for
demand generation. DAC is responsible for sales and operations as defined in
Exhibit A. DAC will cooperate with IBM to develop and achieve these revenue
goals including, but not limited to, optimizing the sale of available inventory
to Customers.

      5.2 SALES AND OTHER TAXES. DAC will calculate all applicable sales, use,
and transaction privileges taxes in connection with the Program, on behalf of
IBM, based on the relevant document

                                      -12-
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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

of "IBM Program Business Rules and Policies". IBM will remit: (i) sales, use,
and transaction privilege taxes; and (ii) property taxes on Offerings inventory
arising from Program activities, to the appropriate government agency. Each
Party shall notify the others when Program activities will or might reasonably
be expected to result in a change in tax collection obligations. IBM is
responsible for any penalties or interest imposed in connection with such taxes,
unless such penalties or interest is a result of DAC's failure to calculate
taxes per the relevant document of "IBM Program Business Rules and Policies" and
provide accurate information or payments to IBM in a timely manner, in which
case such penalty and interest amounts shall be DAC's responsibility only.
[**30**]

6.    PERSONNEL

      6.1   PROGRAM STAFFING.  All Program staffing and related Expenditures
will be submitted for IBM approval by DAC on a Requisition Form.

      6.2 PROGRAM LEADERS. Each party will identify an individual with lead
responsibility for the Program. Each party will provide reasonable written
notice to the other party before making changes in key personnel. Key personnel
for both parties are identified on the "Key Contact List" which is incorporated
herein by reference.

      6.3 COMPLIANCE WITH RELEVANT LAWS. DAC will comply with all applicable
federal and state laws and regulations governing hiring, compensation,
separation, and other employment practices.

      6.4 DAC PERSONNEL. Personnel supplied by DAC are exclusively DAC's
employees and shall not for any purpose be considered employees or agents of
IBM. DAC shall have all management authority with respect to DAC's employees,
and DAC assumes full responsibility for the actions of such personnel while
performing services pursuant to this Agreement.

      6.5 IBM PERSONNEL. Personnel supplied by IBM are exclusively IBM's
employees and shall not for any purpose be considered employees or agents of
DAC. IBM assumes full responsibility for the actions of such personnel while
performing services pursuant to this Agreement.

      6.6   EMPLOYEE PROGRAMS.  Neither party's employees or subcontractors
shall have any rights under any of the other party's employee benefits or
statutory programs.

      [**31**]

      [**33**]

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                            IBM AND DAC CONFIDENTIAL
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      6.9 REQUIRED PAYMENTS. DAC is responsible for paying all premiums for
social security and workers' compensation insurance; all federal, state and
local payroll and withholding taxes; and all other charges and taxes
attributable to its duties under this Agreement.

      7.    CONSIGNED ITEMS

      Offerings and other hardware or software items consigned by IBM to DAC
(hereinafter "Consigned Items") under the Program will be used by DAC solely in
meeting the requirements of this Agreement and as further defined below:

      7.1 IBM will at all times retain title to the Consigned Items consigned by
IBM to DAC under this Agreement. DAC will not lease, rent, consign, pledge,
sell, or otherwise encumber, convey or transfer Consigned Items unless expressly
authorized in writing by IBM. Upon request from IBM, DAC will ship consigned
Consigned Items to any location designated by IBM, at IBM's expense.

      7.2 Subject to Section 7.10, DAC assumes all risk of loss or damage to
Consigned Items while the Consigned Items are in DAC's possession. DACs
obligation in this regard shall be satisfied if the Consigned Items are
delivered to a carrier approved by IBM for shipment in the same condition as
when delivered to DAC except for minor packaging damage.

      7.3 DAC will not relocate any Consigned Items to a facility other than the
location(s) specified in this Agreement without prior written approval from IBM.
IBM will have the right to inspect the substitute facility prior to making its
decision. In the event of unauthorized movement of Consigned Items to a
substitute facility, DAC assumes full responsibility for all incremental
delivery costs arising from DAC's movement of such Consigned Items and is liable
to reimburse IBM for any loss due to damage, theft or any infidelity, conversion
and/or misappropriation, whether or not known to DAC and whether or not
foreseeable, resulting from DAC's movement of such Consigned Items. In addition,
DAC will pay all delivery costs and/or other expenses incurred in replacing such
Consigned Items.

      7.4 DAC will not modify any Consigned Items unless expressly authorized in
writing by IBM. In the event of any unauthorized modification, DAC will be
solely liable for any loss, claim, damage or delay caused thereby or arising
therefrom, including claims by Customers and government investigative bodies,
and DAC will restore Consigned Items it has modified without IBM's
authorization, to the condition in which they were received by DAC, before
returning them to IBM or providing them to Customers.

      7.5 DAC will manage, control, audit, and secure all Consigned Items in its
possession to ensure accurate inventory and full accountability of all such
Consigned Items. DAC will check

                                      -14-
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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

the Consigned Items physically and segregate them electronically from any
products that are not owned by IBM within DAC's facilities.

      7.6 IBM's right and access to all Consigned Items consigned under this
Agreement will be unconditional and unrestricted. Upon reasonable request, IBM
may enter DAC's facility to inspect consigned Consigned Items in the presence of
a DAC employee and during DAC's normal business hours.

      7.7 DAC shall not allow or permit to exist any lien, security interest or
other encumbrance to be placed on or otherwise affect the Consigned Items, other
than security interests and other encumbrances granted to IBM.

      7.8 DAC's liability for care, custody, and control over Consigned Items
shall commence when DAC takes possession of such Consigned Items at the DAC
facilities and will continue until DAC has delivered such Consigned Items to a
common carrier approved by IBM. DAC will ensure such carrier verifies in writing
that it has received such Consigned Items. [**34**]

      7.9 DAC shall reconcile all inbound shipments of Consigned Items with
expected shipments, bills of lading and packing lists, as applicable. DAC will
notify IBM of any discrepancies in quantity found during such reconciliation and
maintain accurate inventory counts for all Consigned Items received by DAC under
the Program. For all inbound shipments of Consigned Items excluding Offerings,
DAC shall also notify IBM of all observable defects or damages and maintain
accurate record of all such observable defects or damages. For the purposes of
this Agreement, "observable defects or damages" mean those defects or damages
plainly and readily visible to the human eye and requiring no technical skills
or background to discover upon a visual inspection.

      7.10 DAC will be liable for all loss of or damage to Consigned Items under
DAC's care, custody, and control after adjustment for permissible shrinkage of:
(i) [**35**] for presale inventory; (ii) [**35**] for Consigned Item returns
where the logo tape that seals the outer carton is unbroken; (iii) [**35**] for
Parts missing from Consigned Item where DAC previously verified receipt of these
Parts pursuant to guidelines provided by IBM; and (iv) Parts missing from
Consigned Item where DAC is not obligated to inspect those Parts pursuant to
guidelines to be provided by IBM.

      7.11 Once DAC delivers Consigned Items to a common carrier as directed by
IBM, and the carrier takes possession of and verifies in writing that it has
received such Consigned Items, IBM shall bear the risk of loss and shall pay for
shipment of such Consigned Items to their destination.

      7.12 Quarterly, the parties shall calculate DAC's liability for losses and
damage under Section 7, and the amount due, if any, shall be paid by DAC to IBM
within [**36**].

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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

8.    RECORDS, AUDITS AND INSPECTIONS

      8.13 IBM and its designated representative (except designated
representatives who are competitors of DAC or Parent) shall have the right to
enter and audit DAC's and Parent's facilities, operations, and records
(including sales inventory records, IBM Customer records, and all other records
relevant to the calculation of payments), to the extent utilized specifically
for the IBM Program. IBM will use this information to assess Program quality,
progress against Program objectives, compliance with this Agreement, and verify
Program inventory. IBM will perform audits during DAC's normal business hours,
upon reasonable notice, in the presence of a DAC employee, and no more than once
per year (except that IBM may audit the progress made against any issues
identified in a prior audit at any time upon reasonable notice). DAC will
cooperate fully with IBM employees in this regard. Each party shall bear its own
expenses in connection with the audits.

            [**37**].

      8.2 DAC shall maintain accounting records during the term of this
Agreement and for one year thereafter, in a consistent form approved by IBM to
substantiate DAC's charges hereunder.

      8.3 DAC will make, file, and retain (for the periods required by law) all
reports and records required by federal, state, and local law.

      8.4 IBM's audit and inspection rights shall be limited by DAC as needed to
comply with written agreements signed by DAC which obligate DAC to retain Third
Party information in confidence.

      8.5 Any DAC or Parent information that DAC considers confidential will be
audited by IBM, if at all, pursuant to Section 16 and Exhibit B.

9.    QUALITY ASSURANCE

      DAC will coordinate distribution and manage returns operations, sales and
administration functions, to comply with business rules and process
specifications approved by IBM. DAC will monitor the Program to ensure the
highest level of quality. Throughout this Agreement, DAC will focus on root
cause corrective action and continuous quality improvements.

10.   INSURANCE AND STATUTORY OBLIGATIONS

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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

   10.1 DAC shall, at its own expense, maintain during the term of this
Agreement or for such periods beyond said Tenn as specified herein at least the
forms and amounts of insurance set forth below.

            (i) Commercial general liability insurance, including contractual
liability under DAC's indemnification, for bodily injury and property damage at
limits of [**38**] per occurrence and [**38**] in the aggregate.

            (ii) Workers' compensation insurance in such amounts as required by
applicable law. Said workers' compensation policy shall contain an alternate
employer endorsement in favor of IBM and shall include a Waiver of Subrogation.
Employer's liability insurance in the amount of not less than [**38**] per
accident, [**38**] per policy limit, and [**38**] for each employee.

            (iii) Automobile liability for all motor vehicles, whether owned,
non-owned or hired by DAC or its employees or subcontractors, with a combined
single limit of [**38**] per occurrence for bodily injury and property damage.

            (iv) Fidelity bond or crime policy covering DAC's employees in the
amount of [**38**] per occurrence. Said bond or policy will be endorsed to cover
DAC employees, subcontractors, and others under DAC's control.

            (v) Excess liability insurance in the amount of [**38**] per
occurrence to cover claims covered by commercial general liability, automobile
liability, and employers' liability insurance that extends above the liability
levels set forth above.

            (vi) Insurance covering IBM's consigned inventory and other business
personal property within DAC's care, custody, or control, in the amount of
[**38**] per occurrence.

   10.2 Prior to providing any of the services contemplated by this Agreement,
and upon IBM's written request, DAC will provide IBM Certificates of Insurance
evidencing coverage as required in this Section.

   10.3 DAC will acquire all insurance coverage by valid and enforceable
policies issued by responsible and financially strong insurer(s) authorized to
do business in the appropriate jurisdiction. Insurer(s) will have a Best's
rating of not less than A VII.

   10.4 DAC will cause the insurance, except for the insurance described in
paragraph (ii) above, to be endorsed and name IBM, its officers, directors, and
employees an additional insured.

   10.5 All insurance maintained by DAC may be carried under blanket policies.

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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

   10.6 DAC will cause the insurance to be subject to provisions to the effect
that the coverage contained therein will not be suspended, voided, canceled,
reduced in coverage limits, or materially changed without first providing
[**J**] prior written notice from the insurance agent or broker to IBM.

   10.7 DAC will forward an amended Certificate of Insurance describing proposed
changes to insurance to IBM at least [**J**] prior to the effective date of the
change.

11.   REPRESENTATIONS AND WARRANTIES

   11.1 NO GUARANTEE OF SUCCESS. IBM and DAC make no guarantees to each other
regarding the sales volume, revenue or profits to be achieved under the Program.
[**39**]

   11.2 GENERAL WARRANTIES. DAC makes the following ongoing representations and
warranties: (i) it has all rights necessary to fulfill its obligations under
this Agreement; (ii) DAC, its employees, and others under its control will not
violate the terms of any contract and will comply with all laws, regulations and
ordinances, to which they are or become subject while performing under the
Program, specifically including laws regulating mail order, telesales,
e-commerce, privacy (including data collection and e-mail), debt collection, and
employment laws; (iii) no claim, lien, or action exists or is threatened against
DAC that would interfere with DAC fulfilling its obligations under this
Agreement; (iv) it will comply fully with this Agreement and its
responsibilities will be performed using reasonable care and skill and in
accordance with the PA; (v) services and assets selected by DAC, whether or not
approved by IBM, which interact with date data will be Year 2000 ready such that
when used in accordance with their associated documentation they are capable of
correctly processing, providing, receiving, displaying, and exchanging accurate
date data within and between the twentieth and twenty-first centuries; (vi) if
the Program evolves to include Customers within the European Union, then the
services and assets provided or used by DAC, which interact in any capacity with
monetary data are Euro Ready (defined as a single monetary unit) such that when
used in accordance with their associated documentation they are capable of
correctly processing monetary data in the Euro denomination and respecting the
privacy, publicity, reputation or intellectual property right of a Third Party,
and DAC will make reasonable efforts to develop a multi-currency solution; and
(vii) DAC will withhold all proper payroll deductions.

   11.3 IBM's PC Purchase Agreement and Statement of Limited Warranty. DAC shall
sell all Offerings in accordance with the terms of the IBM PC Purchase
Agreement, as applicable. DAC will print this agreement in all catalogues it
produces for IBM, unless otherwise specified by IBM. DAC will also ensure this
agreement is attached to all Customer invoices sent by DAC or its IBM approved
supplier under this Agreement (whether sent by electronic mail, regular mail,
courier, facsimile, or other means). Furthermore, DAC shall sell all IBM
Offerings subject to the terms of

                                      -18-
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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

the IBM Statement of Limited Warranty packaged with the relevant IBM Offering,
and related documents referenced therein. DAC personnel shall make no
representations to Customers inconsistent with the foregoing documents. DAC
shall work with IBM to provide customers with notification at the time of sale
and upon order confirmation that these documents govern the sales transaction.
Upon request from any Customer, DAC shall supply that user with a copy of the
relevant PC Purchase Agreement, IBM Statement of Limited Warranty, software
license agreements, and/or other contract documents.

   11.4 THIRD PARTY OFFERINGS. Offerings that are sold under the Program will be
warranted only by the manufacturer, if at all, in accordance with that
manufacturer's published coverage.

   11.5 NO IBM WARRANTIES TO DAC REGARDING OFFERINGS. IBM makes no
representations or warranties to DAC regarding any Offerings. All Offerings are
provided by IBM under the Program on an "AS IS" basis, without warranty of any
kind including, but not limited to, the implied warranties of merchantability,
fitness for a particular purpose, and non infringement, provided, however, that
IBM provides such Offerings to end users under the terms of the relevant IBM
Statement of Limited Warranty.

   11.6 RESPECTIVE EMPLOYEES. DAC warrants that its employees will not be
considered or treated as IBM employees under this Agreement. IBM warrants that
its employees will not be considered or treated as DAC employees under this
Agreement.

   11.7 ACCURATE MARKETING MESSAGES. DAC warrants that Offering descriptions
included in its direct mail, telephone sales, web pages, and other marketing
activities will be accurate and complete based upon the written descriptions
provided to DAC by IBM or the relevant Third Party, and will comply with all
relevant laws. DAC will not modify the descriptions provided by IBM or the Third
Party without prior written consent from IBM or the Third Party, as the case may
be.

   11.8 [**40**].

   11.9 IBM WARRANTY TO DAC. IBM, its employees, and others under its control
will comply with all laws, regulations and ordinances, to which they are or
become subject while performing under the Program.

   11.10 DISCLAIMER OF ALL OTHER WARRANTIES. EXCEPT AS SPECIFICALLY PROVIDED IN
THIS AGREEMENT, IBM AND DAC EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE.

12.   FORCE MAJEURE

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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      Neither party shall be liable for any failure to comply with this
Agreement to the extent such failure is caused by factors beyond its reasonable
control, including: fire; natural disaster; adverse weather; strike; union; war;
riot; insurrection; or government restrictions; provided, however, that the
party shall not be excused as a result of strike, union, or other labor problems
occurring with respect to its own work force. The affected party shall promptly
notify the other party, with a description of the event and the duration the
party expects its ability to comply with the Agreement to be affected thereby.
Thereafter, the affected party will use reasonable best efforts to resolve, to
the extent possible, the event and to resume performance of its obligations
hereunder as promptly as possible, In order to minimize any disruptions arising
out of the factors described in this Section to DAC's performance of its
responsibilities under the Agreement, DAC will develop a disaster recovery plan
and submit it to IBM for review and approval. IBM shall be responsible for all
incremental costs incurred by DAC in the development of a disaster recovery plan
to IBM's specification.

13.   INDEMNIFICATION

   13.1 GENERAL INDEMNITY. DAC and IBM shall defend, indemnify and hold harmless
the other party and its employees, directors and Customers from the following
types of claims and liabilities (including reasonable attorneys' fees): (i)
violations by the indemnifying party of any law, ordinance, rule or regulation
of any governmental body; (ii) any breach of a representation or warranty, or
default in the performance of any obligation of the indemnifying party under the
Agreement; and (iii) negligent or erroneous acts or omissions by the
indemnifying party, its employees, and contractors.

   13.2 DEFENSE OF INTELLECTUAL PROPERTY CLAIMS. IBM will defend DAC against all
claims that Offerings sold by IBM under the Program infringe any intellectual
property of a Third Party, and will pay resulting costs, damages and attorneys'
fees finally awarded by a court or through settlement, provided DAC promptly
notifies IBM in writing of the claim, and IBM has sole control of the defense
and all related settlement discussions. IBM's liability under this Section shall
be limited to the relevant Offerings sold under the IBM Program, and IBM shall
have no responsibility or liability for the same or similar products that DAC
may sell outside of the IBM Program.

      IBM may, at its discretion and expense, procure the right for DAC to
continue selling the IBM Offerings, or IBM may modify them so that they become
non-infringing. DAC will return the IBM Offerings upon written request by IBM,
at IBM's expense.

THE FOREGOING STATES THE ENTIRE OBLIGATION OF IBM TO DAC WITH RESPECT TO
INTELLECTUAL PROPERTY CLAIMS.

                                      -20-
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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

   13.3 DEFENSE OF EMPLOYMENT CLAIMS. Each party will defend the other against
claims by their respective employees alleging that she or he is also employed by
the other company. The indemnifying party will pay resulting costs, damages and
attorneys' fees finally awarded by a court or through settlement, provided the
indemnified party promptly notified the indemnifying party about the claim; and
the indemnifying party has sole control of the defense and all related
settlement discussions.

   13.4 CUSTOMER CLAIMS. Each party will defend and indemnify the other against
all Customer claims that a representation made by it was inaccurate, misleading,
or deceptive; provided, however, that neither party will defend or indemnify
where it relied upon written language provided to it by the other party for
specific use in Customer communications.

14.   LIMITATION OF LIABILITY  [**K**]

15.   TRADEMARKS AND RELATED MATTERS

      15.1 IBM will furnish DAC with guidelines for use of its trademarks or
trade names in connection with this Agreement. The IBM Corporate Communications
Department shall be the sole source for IBM logo artwork.

      15.2 DAC is authorized to use the IBM trademark and trade names to the
extent necessary to meet Program requirements and only in accordance with IBM's
guidelines. No other rights with respect to the trademarks, service marks, trade
names or brand names of either IBM or DAC are conferred on the other party,
either expressly or by implication, by this Agreement.

      15.3 Each party shall retain all title to its trademarks, service marks,
trade names and brand names, and the goodwill attaching thereto, and any
goodwill which accrues because of the other party's use of the same will vest in
and become the property of the owner. Each party will not contest the other
party's marks, names, or use, or attempt to register any trademark, service mark
or trade name which is confusingly similar to the other party's trademarks,
service marks, trade names, or brand names.

      15.4 Permission to use the trademarks, service marks, trade names or brand
names of the other party shall terminate with the expiration or termination of
this Agreement, provided, however, that such permission shall continue during
any Continuity Period as more fully described above in Section 3.6.

      15.5 IBM acknowledges DAC's assertion of ownership of and title to the
technology and software, including MAX, used by DAC in connection with DAC's
activities relating to marketing,

                                      -21-
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                            IBM AND DAC CONFIDENTIAL
                 PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

sales, fulfillment of orders and processing of returns. Nothing contained in
this Agreement shall be construed as conferring upon IBM, by implication,
estoppel, or otherwise, any license or other right to any of such technology or
software, other than the right to use and access MAX as explicitly set forth in
this Agreement.

16.   CONFIDENTIAL INFORMATION

      16.1 All exchanges of confidential information between the parties shall
be governed by the Confidential Disclosure Agreement Number 4998RL1065 (Exhibit
B) signed by DAC on January 5, 1999. The initial Supplement to that agreement
indicates a "Final disclosure date" of March 1, 1999. For the avoidance of
doubt, the "Final disclosure date" in the Supplement reflects the last date IBM
expected to disclose its, "Direct Marketing Business Proposal." The parties
hereby reaffirm that Exhibit B has governed all disclosures of confidential
information between the parties since its effective date, and it shall continue
to govern such disclosures during the term of this Agreement.

      Prior to disclosing any information which the disclosing party believes to
be confidential, the disclosing party will discuss it with the other party in a
non-confidential manner. The disclosing party is under no obligation to disclose
and will refrain from disclosing any confidential information which the other
party is not willing to treat as confidential. Each party will continue to
perform its respective services and responsibilities under this Agreement
notwithstanding the other party's decision not to accept certain information as
confidential. Any information accepted as confidential will be disclosed and
used under the terms of Exhibit B.

      For purposes of this Agreement, Section 2 of Exhibit B ("Protection") is
modified so that each party may use confidential information it receives from
the other party only in connection with the IBM Program and for the purpose for
which it is disclosed provided, however, that Section 3 ("Exceptions") shall be
modified to include the following exception:

            "(vii) The receiving party may disclose and use the ideas, concepts,
            know-how and techniques contained in the confidential information
            disclosed to it, to the extent they are retained in the memories of
            the receiving party's employees who have had access to this
            information under the Confidential Disclosure Agreement ("Residual
            Information"). Notwithstanding the foregoing, this section does not
            allow the receiving party to disclose: (1) the source of Residual
            Information; (2) any financial, statistical, or personnel data of
            the disclosing party; and/or (3) the disclosing party's future
            business plans."

                                      -22-
<PAGE>   23

                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      16.2 Generally, IBM's confidential information includes, but is not
limited to, the terms of this Agreement (including the fees and Expenditures
paid by IBM under this Agreement), IBM's Customer lists and sales databases (as
developed and expanded pursuant to this Agreement), supplier relationships, IBM
volumes, implied IBM financial information, costs, and pricing. Generally, DAC's
confidential information includes its employee instruction manuals, and software
(including MAX software and related technologies), and modifications to the
same.

      16.3 By disclosing confidential information to each other, the parties are
not thereby granting any express or implied license to the disclosee under any
of the disclosing party's intellectual property.

      16.4 DAC may not solicit Customers for any purpose other than to fulfill
its duties and responsibilities under this Agreement, unless and to the extent
that the Customer has been or later becomes a DAC customer independent of this
Agreement.

      16.5 [**41**].

17.   PUBLICITY

      Each of the parties agrees that it will not make any public statement
regarding this Agreement or the Program without the written approval of the
other party, which approval shall not be unreasonably withheld, except as
required by law.

18.   NOTICES

      18.1 GENERAL. All notices, demands and requests required or permitted by
this Agreement shall be in writing and shall be deemed to have been given: (i)
upon personal delivery; (ii) one (1) Day after being sent by professional
overnight courier to locations within the continental United States; (iii) five
(5) Days after posting when sent by United States registered or certified mail,
with postage paid; (iv) on the date of transmission when sent by confirmed
facsimile; or (v) at the time of a confirming e-mail from the person to which
notice is to be given at the address set forth in this Section.

      Address for IBM:        IBM Corporation
                              Attn:  Nancy McGuire
                              3039 Cornwallis Road, D122/13060
                              Research Triangle Park, NC  27709
                              Voice: (919) 543-2296
                              Fax: (919) 254-9751
                              E-Mail: mncguire@us.ibm.com

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                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      With a copy to:         IBM Corporation
                              Attn:  Kevin C. Hughes
                              3039 Cornwallis Road, NN224/B002
                              Research Triangle Park, NC  27709
                              Voice: (919) 543-0207
                              Fax: (919) 543-1593
                              E-Mail: kchlegal@us.ibm.com

      Address for DAC:        Direct Alliance Corporation
                              Attn:  President and Chief Operating Officer
                              8123 South Hardy
                              Tempe, AZ  85284
                              Voice: 480-902-5977
                              Fax: 480-902-5920
                              E-Mail: tsmith@direct-alliance.com

      With copies to:         Insight Enterprises, Inc.
                              Attn:  Chief Financial Officer
                              1305 West Auto Drive
                              Tempe, Arizona  85284
                              Voice: 480-350-1142
                              Fax: 480-350-1141
                              E-Mail: slaybour@insight.com

                              Quarles & Brady/Streich Lang LLP
                              Attn: P.  Robert Moya
                              Renaissance One
                              Two North Central Avenue
                              Phoenix, AZ  85004
                              Voice: 602-230-5580
                              Fax: 602-230-5598
                              E-Mail: prmoya@quaries.com

      18.2 CHANGE OF CONTROL. To the extent permitted by contracts preexisting
at the effective date of this Agreement and otherwise permitted by law, DAC will
give IBM reasonable notice prior to any Change of Control as defined in Section
1.3.

19.   GENERAL

                                      -24-
<PAGE>   25
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      19.1 NON-WAIVER. Failure of either party to enforce any of its rights
under this Agreement shall not constitute a waiver of that party's right to
enforce that term or condition, subject to applicable Statutes of Limitation.

      19.2 ASSIGNMENT. Neither party may assign its rights nor obligations under
this Agreement without the prior written consent of the other party; and any
attempt to do so will be considered null and void.

      19.3 INCORPORATION AND PRECEDENCE. All documents identified on their face
as Exhibits to this Agreement are incorporated herein by this reference. If the
terms of any PA contradict: (1) this Agreement, then the terms of this Agreement
will prevail; or (2) the terms of one or more other Exhibits or Participation
Agreements, then the terms of the most recent document signed by both parties
shall prevail on that point of contradiction.

      19.4 ENTIRE AGREEMENT. This Agreement contains the entire agreement, and
supersedes all prior communications and understandings between and among the
parties with respect to the subject matter hereof, including, but not limited
to, the agreement dated February 26, 1999, executed by IBM and DAC, under which
IBM authorizes DAC to spend money, acquire assets, and recruit personnel in
preparation for the Program, all as limited in such agreement (a.k.a., Letter of
Intent). The Agreement may not be changed or terminated orally by or on behalf
of any party.

      19.5 GOVERNING LAW. This Agreement and the legal relations between the
parties shall be construed in accordance with the laws of the state of New York.
The exclusive venue for litigation under this Agreement will be the federal
and/or state courts, as appropriate, located in the state of Arizona.

      19.6 CAPTIONS, CONSTRUCTION AND INTERPRETATIONS. The language in all parts
of this Agreement shall in all cases be construed as a whole according to its
fair meaning. Section headings are for reference purposes only and will not
affect the meaning or interpretation of this Agreement. When used without
definition the words, "Section," "paragraph," or "Exhibit" refer to such
portions of this Agreement. All terms used in singular/plural or in one gender
shall be construed to include plural/singular or the other gender, as the
context may require. Whenever the word "including" (in any of its derivations)
is used in this Agreement, it shall mean "including, but not limited to ...."
Each party has reviewed this Agreement and has had the opportunity to have
counsel review the same, and any rule of construction to the effect that
ambiguities are to be resolved against the drafting party shall not apply in the
interpretation of this Agreement.

      19.7 LIMITED AGENCY RELATIONSHIP. DAC is authorized to act as an agent on
behalf of IBM only to the extent expressly permitted in writing under this
Agreement. In all other respects,

                                      -25-
<PAGE>   26
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

no agency relationship, partnership, joint venture, merger or consolidation of
IBM or DAC is formed by this Agreement.

      19.8 CONTINUING COOPERATION. Each party to this Agreement shall perform
reasonable acts, including, without limitation, the execution of any documents,
which are necessary or convenient to fulfillment of this Agreement.

      19.9 SEVERABILITY. If a court makes a final determination that any term in
this Agreement is invalid or unenforceable, the remaining terms and provisions
hereof shall be unimpaired.

      19.10 REMEDIES CUMULATIVE. Every right or remedy in this Agreement will be
cumulative to other rights and remedies existing at law or in equity, except
where such rights or remedies are limited or exclusive by the express terms of
this Agreement.

      19.11 SECTIONS THAT SURVIVE. If this Agreement is terminated or expires,
the following Sections will survive and remain in full force:

<TABLE>
<CAPTION>
        SECTION    SUBJECT
      ------------------------------------------------------------------
<S>                <C>
          3.5      MAX System and Related Technologies
      ------------------------------------------------------------------
          3.6      Continuity Option
      ------------------------------------------------------------------
          4.7      Sales Commissions
      ------------------------------------------------------------------
          11.0     Representations and Warranties
      ------------------------------------------------------------------
          13.0     Indemnification
      ------------------------------------------------------------------
          14.0     Limitation of Liability
      ------------------------------------------------------------------
          16.0     Confidential Information
      ------------------------------------------------------------------
          17.0     Publicity
      ------------------------------------------------------------------
          19.1     Non-Waiver
      ------------------------------------------------------------------
          19.3     Incorporation and Precedence
      ------------------------------------------------------------------
          19.5     Governing Law
      ------------------------------------------------------------------
         19.10     Remedies Cumulative
      ------------------------------------------------------------------
         19.11     Sections that Survive
      ------------------------------------------------------------------
</TABLE>

                                      -26-
<PAGE>   27
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

<TABLE>
<CAPTION>
<S>                <C>
          20.0     Parent's Obligations
      ------------------------------------------------------------------
</TABLE>

      19.12 EXPORT LAWS. Both parties will abide by the export laws and
regulations of the United States, including the Export Administration Act of
1979, as amended, and it's implementing regulations.

      19.13 FREEDOM OF ACTION. Nothing in this Agreement shall be construed to
limit the ability of either party to engage in similar business opportunities
alone or with other parties, independent of this Agreement.

20.   PARENT OBLIGATIONS

      Except as provided in the next sentence, Parent hereby agrees to
ensure the performance by DAC of its obligations under this Agreement,
and Parent further agrees to be liable for any claims arising from
DAC's performance under this Agreement.  Notwithstanding the previous
sentence, all of Parent's obligations under this Agreement shall cease
at such time as Parent no longer owns or holds a majority of the equity
or voting control of DAC, except for liabilities for actions or
omissions occurring prior to the transfer of such equity or voting
control.

IBM CORPORATION

BY:   /s/ Robert W. Moffat
   ---------------------------------------
Mr. Robert W. Moffat, General Manager
Date of Signature:      11/13/00
                   -----------------------

DIRECT ALLIANCE CORPORATION

BY:   /s/ Tony M. Smith
   ---------------------------------
Mr. Tony M. Smith, President
Date of Signature:      11/16/00
                   -----------------------

Parent acknowledges and accepts its obligations under this Agreement by
signing below.

INSIGHT ENTERPRISES, INC.

                                      -27-
<PAGE>   28
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

BY:   /s/ Tim Crown
   ---------------------------------------
Mr. Tim Crown, President and Co-Chief Executive Officer
Date of Signature:      11/16/00
                   -----------------------

                                      -28-
<PAGE>   29
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                                    EXHIBIT A
                               PROGRAM DESCRIPTION

      All terms used herein but not defined shall have the meanings given such
terms in the Agreement dated as of October 1, 2000, among DAC, Parent and IBM,
to which this is an Exhibit.

A1.0  OVERVIEW OF THE PROGRAM

      It is anticipated that the Program, as described in detail below, will
involve the sale of Offerings. The end user target market includes, but is not
limited to, [**42**]

A2.0  PROGRAM OPERATIONS MEETINGS

      2.1 Quarterly Program Reviews. The parties will meet [**L**] prior to the
start of each calendar quarter to jointly develop a Program Operations Plan
("POP") for the ensuing calendar quarter. This POP will describe each party's
specific responsibilities and deliverables, [**43**]

      2.2 Ongoing Program Operational Meeting. In addition to the reviews
described in Section 2. 1, the parties will make themselves available on an
ongoing basis to discuss operational status and issues related to the Program,
including, but not limited to the prioritization of any new work under the
Program, how the Program activities are tracking to the POP, and the resolution
of any problems likely to influence DAC's performance under the Agreement.

A3.0  BASIC CONCEPTS OF THE PROGRAM

      3.1 Geographical Scope. IBM may wish to extend the implementation of the
Program to countries in the following geographic classifications: [**44**], as
further described in Exhibit E.

      3.2 Business Rules and Policies. Program operational rules and policies
shall be further defined in "Program Business Rules and Policies" which shall be
set forth separately in each PA. DAC shall comply with all Business Rules and
Policies that are set forth in each particular PA.

      3.3 Offering Availability and Pricing. The selection and availability of
Offerings, their price, terms, and the activities to generate demand shall be
determined solely by IBM.

      3.4 Order Acceptance Prior to Payment. [**45**] [**46**]

      3.5 Program Freight. [**47**]

A4.0  PROGRAM SERVICES AND RESPONSIBILITIES

      The Program services and responsibilities described in this
Section A4.0 will be provided or managed by DAC, on a schedule agreed
to by DAC and IBM, subject to IBM's approval of personnel and other
resources pursuant to this Agreement.  In accordance with Section 1.5.1
of the

                                      -29-
<PAGE>   30
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

Agreement, DAC agrees that the Country Startup Expenditures described in Section
4.5 of the Agreement will cover [**48**] arising out of DAC's performance of the
services and responsibilities described in Section 4.1 of this Exhibit. In
addition, subject to the document entitled "Program Services Applicability
Matrix" which is incorporated herein by reference, IBM may request DAC to also
perform any, some or all of the services and responsibilities described under
Section 4.2 of this Exhibit on a country by country basis, and such request will
be set forth in the applicable PA. DAC may decline the PA only if the
deliverables in such PA are outside of the scope of this Agreement. [**48**].
Ongoing Expenditures arising from DAC's performance of its obligations under
this Agreement will be [**48**] unless the Agreement expressly provides
otherwise.

      4.1   DAC's Base Program Services and Responsibilities.

            4.1.1 Program Software. DAC will provide IBM access and permit IBM
to use MAX to fulfill Program objectives. DAC will load all reasonably
practicable IBM specific rules, presets, and other operational parameters in the
version of MAX that DAC provides to IBM under this Section. DAC will confirm or
acquire all rights and licenses necessary to permit IBM to use MAX. DAC will
ensure that MAX is capable of supporting the national currency and language of
the country where the Program is being implemented. IBM will use MAX only for
the purpose of serving its Customers in the manner ascribed to DAC under this
Agreement provided, however, that DAC will make reasonable modifications to MAX
to meet IBM's Program requirements under this Agreement, as requested by IBM.
Such IBM use shall be nontransferable and worldwide provided, however, that
contractors approved by DAC, which approval shall not be withheld unreasonably,
may use MAX to the extent that they are retained by IBM specifically to fulfill
IBM's rights under this Section 4.1.1. Notwithstanding the above, DAC may refuse
to approve IBM's use of contractors, under this Section 4.1.1, to the extent
that such IBM contractors are competitors of DAC or Parent.

            4.1.2 Electronic Commerce Linkages. DAC will provide an interface to
MAX which complies with industry standard electronic transactions to locations
specified by IBM. DAC will provide IBM and Customers electronic inventory
information for IBM and IBM designated suppliers, to the extent that IBM and the
IBM designated suppliers are capable of providing such information to DAC.

            4.1.3 Status Updates. DAC will ensure MAX is capable of providing
status in the following areas: (i) quote; (ii) order processing, shipping, and
invoicing; (iii) orders requiring special configuration and integration (to the
extent provided by IBM or IBM designated suppliers); (iii) carrier delivery;
(iv) accounts receivable; (v) returned merchandise; and (vi) customer history
and interactions.

            4.1.4 Compliance with Mail Order and E-mail Regulations. [**49**]DAC
will implement means to receive responses from any individual who receives such
e-mail to enable such

                                      -30-
<PAGE>   31
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

individual to request that such individual be excluded from receiving future
e-mail or other marketing communications. DAC shall provide to IBM the names and
e-mail addresses for any person who so notifies DAC.

            4.1.5 Serial Number Tracking. DAC will accept serial numbers of
SKU's identified by IBM and/or its designees and will track such serial numbers
as Offerings are received into inventory and shipped out to Customers. DAC will
retain information pertaining to serial numbers to allow validation for
technical support and returns management.

            4.1.6 Packing Slip and Invoices. DAC will provide all the
information that needs to appear on the packing slip and invoice to IBM or an
IBM designated third party, as specified by IBM.

            4.1.7 Integration. DAC will electronically communicate special
configuration and integration requirements to IBM or an IBM designated Third
Party. Program integration services will be performed by IBM or its designee.
For clarification, integration is the capability of MAX to identify and process
orders where a single line item on such orders incorporates multiple Offerings
into a single Offering.

            4.1.8 Returns Authorization. DAC will ensure MAX has the capability
to verify and authorize the return of Offerings. The process will be managed
according to policies and procedures provided by IBM from time to time on
[**M**] written notice. [**50**]

            4.1.9 Customer Qualification Prior to Order Acceptance. DAC will
ensure that MAX utilizes online transaction authorization tools and procedures
including but not limited to credit card authorization, credit card address
verification, customer credit limit check, and fraud checks, with the objective
of facilitating order processing and maximizing Customer satisfaction.

            4.1.10 Business Operating Hours. [**51**]

            4.1.11 Online Reporting. DAC will make available to IBM during the
business operating hours as described above access to a menu of the following
standardized reports: (i) sales; (ii) fulfillment; (iii) inventory management;
(iv) returns; and (v) accounting.

            4.1.12 Program Universal Data Extract (UDE) and Special Reporting.
DAC will electronically transmit all Program Universal Data Extracts (UDEs)
daily to IBM in the format specified in the "Program Business Rules and
Policies." In addition to providing IBM the MAX User Access Report, DAC agrees
to make reasonable efforts to provide any additional reports related to
information contained in the associated Program UDE or automatically retrievable
from MAX,

                                      -31-
<PAGE>   32
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

including the reports described in the document entitled "Standard
Reports List" which is incorporated herein by reference, to IBM within [**52**]
after such request is made.

            4.1.13 Payment Methods. DAC will provide Program capability for the
following payment methods: [**53**]

            4.1.14 Data Encryption. DAC will encrypt Customer related
information which is required to be encrypted in accordance with the "Program
Business Rules and Policies".

            4.1.15 Electronic Messaging. [**54**]

            4.1.16 Staffing. DAC will provide dedicated and shared resources to
support the Program as described in this Agreement. [**55**].

            4.1.17 Service Level Compliance. DAC will ensure that it will comply
with the service level requirements described in Section 7.0 of this Exhibit.

            4.1.18 Technical - Support Services. DAC will provide [**56**]

            4.1.19 MAX Development Services. Upon receipt by DAC of a request
from IBM for an enhancement to MAX pursuant to an approved Program Requisition,
DAC will make minor modifications to MAX to meet IBM's reasonable business needs
relating to the Program (the "Enhancements"). IBM shall pay DAC [**57**] for
work performed by DAC in connection with Enhancements. Notwithstanding any
recommendations, additions, improvements, comments, ideas and other materials
provided to DAC by IBM with regard to any Enhancements, the Enhancements shall
become part of MAX for all ownership purposes.

      4.2 DAC's Selectable Program Services and Responsibilities. The following
services and responsibilities are selectable by IBM based on the "Program
Services Availability Matrix" agreed to in writing by both parties, as amended
from time to time, and incorporated by reference herein.

            4.2.1 Marketing. DAC will provide marketing consultation and
database consultation services to IBM. Ongoing Expenditures arising out of DAC's
performance of its responsibilities under this Section will be charged to IBM
per an Agreed to Rate of [**58**].

            4.2.2 Sales.

                  4.2.2.1 Inbound Telesales. [**59**]

                  4.2.2.2 Outbound Telesales. [**60**]

                                      -32-
<PAGE>   33
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                  4.2.2.3 Training. [**61**]

                  4.2.2.4 Sales Incentives. [**62**].

                  4.2.2.5 Telephony. [**63**]

                  4.2.2.6 Telesales Management. [**64**]

                  4.2.2.7 Customer Service. DAC will provide Customer service as
specified by IBM with the goal of ensuring timely and satisfactory resolution of
all Customer concerns.[**65**]

            4.2.3 Order Tools.

                  4.2.3.1 Web Order Entry and Rep Order Entry Capabilities.
[**66**]

                  4.2.3.2 Web Order Status Tool. [**67**]

            4.2.4 Order Management.

                  4.2.4.1 Fulfillment. DAC will utilize its electronic direct
ship capabilities to perform fulfillment functions for the Program from IBM or
IBM specified entities to IBM designated Customers. Unless specified otherwise
by IBM, DAC will provide information to IBM designated suppliers for packing
slips and execute terms with IBM designated suppliers, which require such
suppliers to ensure that invoices reference IBM, and not DAC or others.

                  4.2.4.2 Open Order Backlog Management. DAC will utilize MAX
and dedicated Program personnel to perform a daily review of open orders and
take appropriate actions to expedite the shipment of Customer orders.

            4.2.5 Customer Payments Management.

                  4.2.5.1 Customer Credit Authorization Management. [**68**]

                  4.2.5.2 Invoicing. [**69**]

                  4.2.5.3 Accounts Receivable. [**70**]

                  4.2.5.4 Collection of Taxes. [**71**]

                                      -33-
<PAGE>   34
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

            4.2.6 Distribution.

                  4.2.6.1 Distribution Management. DAC will ensure MAX is
capable of distribution management at locations specified by IBM to facilitate
the picking, invoicing, and shipment of orders, including but not limited to the
use of bar code technology in combination with DAC's "SuperScan" invoicing
process.

                  4.2.6.2 FedEx PowerShip System. DAC will ensure that delivery
information will be continuously provided to Program sales representatives
through MAX to the extent MAX receives delivery information from the FedEx
PowerShip system. DAC will charge IBM [**72**].

            4.2.7 Supply Management and Procurement Support. DAC will perform
supply management and procurement support for Offerings identified by IBM,
including but not limited to, [**73**]

            4.2.8 Returned Offerings.

                  4.2.8.1 Customer Returns. [**74**]

                  4.2.8.2 Dedicated Facilities. DAC will provide dedicated
facility areas to warehouse IBM Offerings, [**75**] IBM may provide IBM
Offerings to DAC on a consigned basis. All IBM Offerings provided by IBM shall
contain, as applicable, bar codes located on the exterior of the carton and
shall reference the SKU and the serial number of the Offering. DAC will charge
IBM an Agreed to Rate of [**76**] for Expenditures arising out its
responsibilities under this Section.

                  4.2.8.3 Inventory Management. DAC will provide IBM complete
inventory management capabilities when inventory is being carried in a DAC
distribution center including, but not limited to, automated receiving,
stocking, and inventory cycle counting.

                  4.2.8.4 Returns Liquidation. [**77**]

            4.2.9 Additional Technical Support Services. [**78**]

A5.0  COST PARAMETERS

      The charges for certain personnel costs, set forth below, are understood
by the parties to be appropriate in connection with the Program, during the term
of this Agreement. The parties further

                                      -34-
<PAGE>   35
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

understand that the personnel costs, set forth below, include any future salary
increases which DAC may decide to provide. IBM may request adjustments to
staffing levels in the areas described below to reflect changes in Program
activity. DAC will adjust all personnel staffing to the appropriate level in
light of all ongoing Program activity (with a minimum [**N**] notice from IBM to
adjust headcount). The parties understand that the personnel costs set forth
below, which will be charged to IBM as Selectable or Ongoing Expenditures, may
include an additional benefits burden of [**79**] percent for each dedicated
Program employee, an overhead burden of [**79**] for each dedicated Program
employee, a sales and administrative facilities allocation of [**79**] for each
DAC dedicated Program employee for sales, credit and collections, and
information technology, and desktop and telecom support of [**79**] for each DAC
dedicated Program employee. The parties also understand that actual compensation
may vary according to the employment market and other circumstances, and that
the items listed below are not inclusive of all personnel costs arising under
the Agreement.

      (1) Senior Vice President may be compensated up to [**80**].

      (2) Vice-President of Sales may be compensated up to [**80**], plus sales
incentives equaling [**80**]of managed Net Sales.

      (3) Director of Sales may be compensated at up to [**80**], plus sales
incentives equaling [**80**]of managed Net Sales.

      (4) Senior Sales Manager may be compensated at up to [**80**], plus sales
incentives equaling [**80**] of managed Net Sales.

      (5) Inbound Sales Managers may be compensated at up to [**80**], plus
sales incentives equaling [**80**] of managed Net Sales.

      (6) Outbound Sales Managers may be compensated at up to [**80**], plus
sales incentives equaling [**80**] of managed Net Sales.

      (7) Inbound Sales Representatives may be compensated at up to [**80**],
plus sales incentives equaling [**80**] of executed Net Sales.

      (8) Outbound Sales Representatives may be compensated at up to [**80**],
plus sales incentives equaling [**80**] of executed Net Sales.

      (9) Senior Customer Service Manager may be compensated at up to [**80**],
plus sales incentives equaling no more than [**80**].

                                      -35-
<PAGE>   36
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      (10) Customer Service Manager may be compensated at up to [**80**], plus
sales incentives equaling no more than [**80**].

      (11) Customer Service Representatives may be compensated at up to
[**80**].

      (12) Credit Card Services Manager may be compensated at up to [**80**].

      (13)  Credit Card Services Administrator may be compensated at up
to [**80**].

      (14) Director of Financial Services may be compensated at up to [**80**],
plus incentives equaling no more than [**80**].

      (15) Financial Services Manager may be compensated at up to [**80**].

      (16) Collections Supervisor may be compensated at up to [**80**].

      (17) Collections Administrator may be compensated at up to [**80**].

      (18) Credit Analyst may be compensated at up to [**80**].

      (19) Credit Administrator may be compensated at up to [**80**].

      (20) Credit File Clerk may be compensated at up to [**80**].

      (21) Director of US Operations may be compensated at up to [**80**], plus
incentives equaling no more than [**80**].

      (22) Program Manager may be compensated at up to [**80**].

      (23) Order Administrator may be compensated at up to [**80**].

      (24) Reports Administrator may be compensated at up to [**80**].

      (25) Reports Administration Manager may be compensated at up to [**80**].

      (26) Fax Administrator may be compensated at up to [**80**].

      (27)  E-Project Manager may be compensated at up to [**80**].

      (28) E-Database Manager may be compensated at up to [**80**].

                                      -36-
<PAGE>   37
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      (29) Trainer may be compensated at up to [**80**].

      (30) Accounts Receivable Administrator may be compensated at up to
[**80**].

      (31) Accounts Payable Administrator may be compensated at up to [**80**].

      (32) Staff Accountant may be compensated at up to [**80**].

      (33) Accounting Intern may be compensated at up to [**80**].

      (34) Senior Accountant may be compensated at up to [**80**].

      (35)  RMA Supervisor may be compensated at up to [**80**].

      (36) RMA Processor may be compensated at up to [**80**].

      (37) Buyer may be compensated at up to [**80**].

      (38) Assistant Buyer may be compensated at up to [**80**].

      (39) Vice President of International Operations may be compensated at up
to [**80**].

      (40) Director of International Operations may be compensated at up to
[**80**], plus incentives equaling no more than [**80**].

      (41) International Operations Manager may be compensated at up to
[**80**].

      (42) International Program Manager may be compensated at up to [**80**].

      (43) International Program Launch Manager may be compensated at up to
[**80**].

      (44) International Country Program Manager may be compensated at up to
[**80**].

      (45) International Training Manager may be compensated at up to [**80**].

      (46) International Training Specialist may be compensated at up to
[**80**].

      (47) International Program Support Specialist may be compensated at up to
[**80**].

                                      -37-
<PAGE>   38
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

      (48) International Senior Accountant may be compensated at up to [**80**].

      (49) International Reporting Analyst may be compensated at up to [**80**].

A6.0  ALLOCATED FEES

      The following monthly allocated fees represent the fixed corporate costs
DAC expects to incur in the ongoing administration of the Program. DAC will
charge IBM for such fees as Ongoing Expenditures. Notwithstanding Section 6.1 of
the Agreement, DAC will not need further approval from IBM for the fees listed
hereunder.

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------

FUNCTION              BREAKDOWN                                    MONTHLY
                                                                ALLOCATED FEE
-------------------------------------------------------------------------------
<S>                   <C>                                       <C>
Operations            Senior Vice President of Operations         [**81**]
                      [**81**]                                    [**81**]
                      Vice President Worldwide Operations
                      [**81**]
-------------------------------------------------------------------------------

Product Management    Director of Supply Logistics [**81**]       [**81**]
-------------------------------------------------------------------------------
Returns Management    Distribution Manager [**81**]               [**81**]
                      Distribution Staff [**81**]
-------------------------------------------------------------------------------
Accounting            Senior Vice President of Financing          [**81**]
                      [**81**]

                      Controller [**81**]
                      Accounting Manager [**81**]
                      Payroll Supervisor [**81**]
                      Payroll Administrator [**81**]
                      RMA and Inventory Specialist [**81**]
                      Accounts Payable Lead [**81**]
-------------------------------------------------------------------------------
Human Resources       Human Resources Manager [**81**]            [**81**]
                      Recruiter [**81**]
                      Human Resource Administrator [**81**]
                      Human Resource Administrator [**81**]
                      Benefits Manager [**81**]
                      Management Trainer [**81**]
-------------------------------------------------------------------------------
Information           Business Systems Manager [**81**]           [**81**]
Technology            UNIX Manger [**81**]
                      Network Manager [**81**]
                      MAX Manager [**81**]
                      Web Manager [**81**]
-------------------------------------------------------------------------------
</TABLE>

                                      -38-
<PAGE>   39
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------

FUNCTION              BREAKDOWN                                    MONTHLY
                                                                ALLOCATED FEE
-------------------------------------------------------------------------------
<S>                   <C>                                       <C>
General               President [**81**]                          [**81**]
Administrative        Administrative Staff [**81**]
-------------------------------------------------------------------------------
Facility              Facility Administrator [**81**]             [**81**]
Administration        Facilities Staffing [**81**]
-------------------------------------------------------------------------------
Security              Security Staffing                           [**81**]
-------------------------------------------------------------------------------
Sales Administration  Executive Vice President [**81**]           [**81**]
                      Vice President [**81**]
                      Training Manager [**81**]
                      Sales Reporting Staff Member [**81**]
                      Sales Reporting Staff Member [**81**]
                      Sales Reporting Staff Member [**81**]
-------------------------------------------------------------------------------
Affiliate Allocations IEI Human Resources [**81**]                [**81**]
                      IEI Legal [**81**]
                      IEI General Administrative [**81**]
-------------------------------------------------------------------------------
</TABLE>

A7.0  PROGRAM SERVICE LEVELS

      7.1 Subject to any relevant interdependencies with IBM, DAC will ensure
that MAX is fully operational, excluding any scheduled maintenance periods set
forth in the document entitled "Program Business Rules and Policies", during
[**82**] of the time during the business operating hours as set forth in Section
4.1.10, as calculated over a rolling [**82**] period.

      7.2 Subject to any relevant interdependencies with IBM, DAC will respond
and resolve any IBM request related to the inaccessibility or inoperability of
MAX which are identified by IBM as "Severity One Requests" within [**83**] of
such request.

                                      -39-
<PAGE>   40
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                                    EXHIBIT B
               CONFIDENTIAL DISCLOSURE AGREEMENT NUMBER 4998RL1065

                                 [Not provided]

                                      -40-
<PAGE>   41
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                                    EXHIBIT C
                              PERSONNEL REQUISITION

      Direct Alliance is responsible for initiating and submitting personnel
requests to IBM based on Program requirements. IBM is responsible for approving
or disapproving all personnel requisitions that are additions to staff. The "IBM
Approvals" section should be completed by authorized IBM personnel and the form
should be returned to Direct Alliance Corporation, HR Dept, 8123 South Hardy,
Tempe AZ 85284, Attn: Hiring Manager. (Facsimiles may be sent to 480-902-5905.)

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------

DATE OF REQUEST:   DEPARTMENT:            RECRUITING SUPERVISOR/MANAGER:
-------------------------------------------------------------------------------
<S>                <C>                    <C>
POSITION TITLE:    NUMBER OF POSITIONS:   DUTIES/RESPONSIBILITIES:
-------------------------------------------------------------------------------
</TABLE>

POSITION STATUS

Reason for Hire:

Employment Status:

Pay Period:

Pay Structure:

Work Hours/Shift:

POSITION REQUIREMENTS

Basic Skills:

Software Skills:

Education:

Previous Experience/# Years:

Special Knowledge/Skills/Training:

                                      -41-
<PAGE>   42
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

DAC APPROVALS

VP:                           DATE:

COO:                          DATE:

HR:                           DATE:

IBM APPROVALS

APPROVED:                     DATE:

DENIED:                       DATE:

                                      -42-
<PAGE>   43
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                                    EXHIBIT D
                            PROGRAM REQUISITION FORM

      Direct Alliance is responsible for submitting a Program Requisition to IBM
based on IBM Program requirements. IBM is responsible for approving or denying
all program requisitions on a timely basis. The "IBM Approvals" section of this
form should be completed by authorized IBM personnel and the form should be
returned to: Direct Alliance Corporation, Accounting Department, 8123 South
Hardy Drive, Tempe, AZ 85284, Attn: Cricket Averett. (Facsimiles may be sent to
480-902-5981.)

<TABLE>
-----------------------------------------------------------------------------
<S>                        <C>                      <C>
Date of Request:           Requesting Geography:
-----------------------------------------------------------------------------

-----------------------------------------------------------------------------
Requesting Manager:        Project Designation:
-----------------------------------------------------------------------------

-----------------------------------------------------------------------------
Amount of Request:         Not to exceed:           Category:
-----------------------------------------------------------------------------
</TABLE>

Explanation of Request:

IBM Approvals:

                                      -43-
<PAGE>   44
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                                    EXHIBIT E
                           PROSPECTIVE COUNTRIES LIST

<TABLE>
<CAPTION>
-------------------------------------------------------------------------------
GEOGRAPHY / COUNTRY               STATUS               SYSTEM
-------------------------------------------------------------------------------
<S>                               <C>                  <C>
-------------------------------------------------------------------------------
[**84**]
-------------------------------------------------------------------------------
[**84**]                          [**84**]             [**84**]
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
[**84**]
-------------------------------------------------------------------------------
[**84**]                          [**84**]             [**84**]
-------------------------------------------------------------------------------
-------------------------------------------------------------------------------
[**84**]
-------------------------------------------------------------------------------
[**84**]                          [**84**]             [**84**]
-------------------------------------------------------------------------------
[**84**]                          [**84**]             [**84**]
-------------------------------------------------------------------------------
[**84**]                          [**84**]             [**84**]
-------------------------------------------------------------------------------
[**84**]                          [**84**]             [**84**]
-------------------------------------------------------------------------------
</TABLE>

                                      -44-
<PAGE>   45
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

                                    EXHIBIT F
                      PROGRAM SERVICES AVAILABILITY MATRIX

<TABLE>
<CAPTION>
                                                                                     [**O**]
-----------------------------------------------------------------------------------------------------------------------------
Contract Category Deliverables                                          AP                  EMA                     NA
-----------------------------------------------------------------------------------------------------------------------------
<S>                                                                  <C>                   <C>                    <C>
4.2 SELECTABLE PROGRAM SERVICES AND
RESPONSIBILITIES
-----------------------------------------------------------------------------------------------------------------------------
4.2.1       MARKETING
-----------------------------------------------------------------------------------------------------------------------------
4.2.2       SALES
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.1     Inbound Telesales
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.2     Outbound Telesales
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.3     Training
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.4     Sales Incentives
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.5     Telephony
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.6     Telesales Management
-----------------------------------------------------------------------------------------------------------------------------
4.2.2.7     Customer Service
-----------------------------------------------------------------------------------------------------------------------------
4.2.3       ORDER TOOLS
-----------------------------------------------------------------------------------------------------------------------------
4.2.3.1     Web Order Entry and Rep
            Order Entry Capabilities
-----------------------------------------------------------------------------------------------------------------------------
4.2.3.2     Web Order Status Tool
-----------------------------------------------------------------------------------------------------------------------------
4.2.4       ORDER MANAGEMENT
-----------------------------------------------------------------------------------------------------------------------------
4.2.4.1     Fulfillment
-----------------------------------------------------------------------------------------------------------------------------
4.2.4.2     Open Order Backlog Maintenance
-----------------------------------------------------------------------------------------------------------------------------
4.2.5       CUSTOMER PAYMENTS MANAGEMENT
-----------------------------------------------------------------------------------------------------------------------------
4.2.5.1     Customer Credit Authorization Management
-----------------------------------------------------------------------------------------------------------------------------
</TABLE>

                                      -45-
<PAGE>   46
                            IBM AND DAC CONFIDENTIAL
                  PROGRAM SERVICES AGREEMENT NUMBER 4900RL1367

<TABLE>
<CAPTION>

-----------------------------------------------------------------------------------------------------------------------------
Contract Category Deliverables                                          AP                  EMA                     NA
-----------------------------------------------------------------------------------------------------------------------------
<S>                                                                  <C>                   <C>                    <C>
4.2.5.2     Invoicing
-----------------------------------------------------------------------------------------------------------------------------
4.2.5.3     Accounts Receivables
-----------------------------------------------------------------------------------------------------------------------------
4.2.5.4     Collection of Taxes
-----------------------------------------------------------------------------------------------------------------------------
4.2.6       DISTRIBUTION
-----------------------------------------------------------------------------------------------------------------------------
4.2.6.2     Distribution Management
-----------------------------------------------------------------------------------------------------------------------------
4.2.6.3     FedEx PowerShip System
-----------------------------------------------------------------------------------------------------------------------------
4.2.7       SUPPLY MANAGEMENT & PROCUREMENT SUPPORT
-----------------------------------------------------------------------------------------------------------------------------
4.2.8       RETURNED OFFERINGS
-----------------------------------------------------------------------------------------------------------------------------
4.2.8.1     Customer Returns Management
-----------------------------------------------------------------------------------------------------------------------------
4.2.8.2     Dedicated Facilities
-----------------------------------------------------------------------------------------------------------------------------
4.2.8.3     Inventory Management
-----------------------------------------------------------------------------------------------------------------------------
4.2.8.4     Returns Liquidation
-----------------------------------------------------------------------------------------------------------------------------
4.2.9       ADDITIONAL TECHNICAL SUPPORT SERVICES
-----------------------------------------------------------------------------------------------------------------------------
</TABLE>

na = not applicable

sel = selectable

                                      -46-

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00019-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00019-of-00352.parquet"}]]