Document:

Employment Agreement effective as of May 20, 2009

 Exhibit 10.1 
 EMPLOYMENT AGREEMENT 
 THIS EMPLOYMENT AGREEMENT (this “Agreement”) is made and entered into on
May 8, 2009 as of May 20, 2009 (the “Effective Date”), by and between Sprint Nextel Corporation, a Kansas corporation (the “Company”) on behalf of itself and any of its subsidiaries, affiliates and related entities, and
Robert H. Johnson (the “Executive”) (the Company and the Executive, collectively, the “Parties,” and each, a “Party”). Certain capitalized terms are defined in Section 29. 
 WITNESSETH: 
 WHEREAS, the Company
desires to employ the Executive the Company as President—CDMA and the Executive desires to accept such employment; and 
 WHEREAS, the
Executive and the Company desire to enter into this Agreement. 
 NOW, THEREFORE, in consideration of the premises and of the covenants and
agreements set forth herein and for other good and valuable consideration, the sufficiency and receipt of which are hereby acknowledged, the Company and the Executive agree as follows: 
 1. Employment. 
 (a)
The Company will employ the Executive and the Executive will be employed by the Company upon the terms and conditions set forth herein. 
 (b) The employment relationship between the Company and the Executive shall be governed by the general employment policies and practices of the Company, including without limitation, those relating to the
Company’s Code of Conduct, confidential information and avoidance of conflicts, except that when the terms of this Agreement differ from or are in conflict with the Company’s general employment policies or practices, this Agreement shall
control. 
 2. Term. Subject to termination under Section 9, the Executive’s employment shall be for an initial term of 24
months commencing on the Effective Date and shall continue through the second anniversary of the Effective Date (the “Initial Employment Term”). At the end of the Initial Employment Term and on each succeeding anniversary of the Effective
Date, the Employment Term will be automatically extended by an additional 12 months (each, a “Renewal Term”), unless, not less than 12 months prior to the end of the Initial Employment Term or any Renewal Term, either the Executive or the
Company has given the other written notice (in accordance with Section 20) of nonrenewal. The Executive shall provide the Company with written notice of his intent to terminate employment with the Company at least 30 days prior to the effective
date of such termination. 
  

			
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 3. Position and Duties of the Executive. 
 (a) The Executive shall serve as President—CDMA, and agrees to serve as an officer of any enterprise and/or agrees to be an employee
of any Subsidiary as may be requested from time to time by the Board of Directors of the Company (the “Board”), any committee or person delegated by the Board or the Chief Executive Officer of the Company (the “Chief Executive
Officer”). In such capacity, the Executive shall report directly to the Chief Executive Officer of the Company or such other officer of the Company as may be designated by the Chief Executive Officer. The Executive shall have such duties,
responsibility and authority as may be assigned to the Executive from time to time by the Chief Executive Officer, the Board or such other officer of the Company as may be designated by the Chief Executive Officer or the Board. 
 (b) During the Employment Term, the Executive shall, except as may from time to time be otherwise agreed to in writing by the Company,
during reasonable vacations (as set forth in Section 7 hereof) and authorized leave and except as may from time to time otherwise be permitted pursuant to Section 3(c), devote his best efforts, full attention and energies during his normal
working time to the business of the Company, to any duties as may be delineated in the Company’s Bylaws for the Executive’s position and title and such other related duties and responsibilities as may from time to time be reasonably
prescribed by the Board, any committee or person designated by the Board, or the Chief Executive Officer, in each case, within the framework of the Company’s policies and objectives. 
 (c) During the Employment Term, and provided that such activities do not contravene the provisions of Section 3(a) or (b) or
Sections 10, 11, 12 or 13 hereof and, provided further, the Executive does not engage in any other substantial business activity for gain, profit or other pecuniary advantage which materially interferes with the performance of his
duties hereunder, the Executive may participate in any governmental, educational, charitable or other community affairs and, subject to the prior approval of the Chief Executive Officer serve as a member of the governing board of any such
organization or any private or public for-profit company. The Executive may retain all fees and other compensation from any such service, and the Company shall not reduce his compensation by the amount of such fees. 
 4. Compensation. 
 (a)
Base Salary. During the Employment Term, the Company shall pay to the Executive an annual base salary of $475,000 (the “Base Salary”), which Base Salary shall be payable at the times and in the manner consistent with the
Company’s general policies regarding compensation of the Company’s senior executives. The Base Salary will be reviewed periodically by the Compensation Committee and may be increased (but not decreased, except for across-the-board
reductions generally applicable to the Company’s senior executives) from time to time in the Compensation Committee’s sole discretion. 
  

			
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 (b) Incentive Compensation. The Executive will be eligible to participate in any
short-term and long-term incentive compensation plans, annual bonus plans and such other management incentive programs or arrangements of the Company approved by the Board that are generally available to the Company’s senior executives,
including, but not limited to, the STIP and the LTSIP. Incentive compensation shall be paid in accordance with the terms and conditions of the applicable plans, programs and arrangements. 
 (i) Annual Performance Bonus. During the Employment Term, the Executive shall be entitled to participate in the STIP, with such
opportunities as may be determined by the Compensation Committee in its sole discretion (“Target Bonuses”), and as may be increased (but not decreased, except for across-the-board reductions generally applicable to the Company’s
senior executives) from time to time, and the Executive shall be entitled to receive full payment of any award under the STIP, determined pursuant to the STIP (a “Bonus Award”). 
 (ii) Long-Term Performance Bonus. During the Employment Term, the Executive shall be entitled to participate in the LTSIP with such
opportunities, if any, as may be determined by the Compensation Committee (“LTSIP Target Award Opportunities”). 
 (iii) Incentive bonuses, if earned, shall be paid when incentive compensation is customarily paid to the Company’s senior executives in accordance with the terms of the applicable plans, programs or arrangements. 
 (iv) Pursuant to the Company’s applicable incentive or bonus plans as in effect from time to time, the Executive’s incentive
compensation during the term of this Agreement may be determined according to criteria intended to qualify as performance-based compensation under Section 162(m) of the Code. 
 (c) Equity Compensation. The Executive shall be eligible to participate in such equity incentive compensation plans and programs as
the Company generally provides to its senior executives, including, but not limited to, the LTSIP. During the Employment Term, the Compensation Committee may, in its sole discretion, grant equity awards to the Executive, which would be subject to
the terms of the respective award agreements evidencing such grants and the applicable plan or program. 
 (i) Sign-On Cash
Bonus Award. The Company will pay the Executive as cash sign-on bonus in the amount of $75,000 not later than 30 days after the Effective Date, provided, however, that if the Executive does not remain employed by the Company through the first
anniversary of the Effective Date, the Executive will repay the Company this amount upon his termination of employment unless the Executive’s employment is terminated by the Company without Cause. 
  

			
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 (ii) Special Stock Option and Performance Unit Award. The Compensation Committee
hereby grants to the Executive as of the Effective Date a special award of 154,333 stock options and 167,708 performance units, which shall be subject to the terms and conditions of the award agreement attached hereto as Exhibit A, and, except as
otherwise provided in such agreement, shall be governed by the provisions of the LTSIP. 
 5. Benefits. 
 (a) During the Employment Term, the Company shall make available to the Executive, subject to the terms and conditions of the applicable
plans, participation for the Executive and his eligible dependents in: (i) Company-sponsored group health, major medical, dental, vision, pension and profit sharing, 401(k) and employee welfare benefit plans, programs and arrangements (the
“Employee Plans”) and such other usual and customary benefits in which senior executives of the Company participate from time to time, and (ii) such fringe benefits and perquisites as may be made available to senior executives of the
Company as a group. 
 (b) The Executive acknowledges that the Company may change its benefit programs from time to time,
which may result in certain benefit programs being amended or terminated for its senior executives generally. 
 6. Expenses. The
Company shall pay or reimburse the Executive for reasonable and necessary business expenses incurred by the Executive in connection with his duties on behalf of the Company in accordance with the Company’s Enterprise Financial
Services—Employee Travel and Expense Policy, as may be amended from time to time, or any successor policy, plan, program or arrangement thereto and any other of its expense policies applicable to senior executives of the Company, following
submission by the Executive of reimbursement expense forms in a form consistent with such expense policies. 
 7. Vacation. In
addition to such holidays, sick leave, personal leave and other paid leave as is allowed under the Company’s policies applicable to senior executives generally, the Executive shall be entitled to participate in the Company’s vacation
policy in accordance with the Company’s policy generally applicable to senior executives. The duration of such vacations and the time or times when they shall be taken will be determined by the Executive in consultation with the Company.

 8. Place of Performance. In connection with his employment by the Company, the Executive shall be based at the principal executive
offices of the Company in the vicinity of Overland Park, Kansas (the “Place of Performance”), except for travel reasonably required for Company business. The Executive will relocate the Executive’s residence to the area surrounding
the Executive’s Place of Performance within three months of the Effective Date, and to the extent so relocated, the Company will pay or reimburse the Executive’s relocation expenses in accordance with the Company’s relocation policy
applicable to senior executives. If the Company relocates the Executive’s Place of Performance more than 50 miles from his Place of Performance prior to such relocation, the Executive shall relocate to a residence within the greater of
(a) 50 miles of such relocated Place of Performance or (b) such total miles that does 

  

			
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not exceed the total number of miles the Executive commuted to his Place of Performance prior to relocation of the Executive’s Place of Performance. To
the extent the Executive relocates his residence as provided in this Section 8, the Company will pay or reimburse the Executive’s relocation expenses in accordance with the Company’s relocation policy applicable to senior executives.
Exceptions to the policy will be limited to home selling benefits and shall be administered in a manner consistent with the Company’s normal exception process subject in each case to approval by the Chief Executive Officer. 
 9. Termination. 
 (a)
Termination by the Company for Cause or Resignation by the Executive Without Good Reason. If, during the Employment Term, the Executive’s employment is terminated by the Company for Cause, or if the Executive resigns without Good Reason,
the Executive shall not be eligible to receive Base Salary or to participate in any Employee Plans with respect to future periods after the date of such termination or resignation except for the right to receive accrued but unpaid cash compensation
and vested benefits under any Employee Plan in accordance with the terms of such Employee Plan and applicable law. 
 (b)
Termination by the Company Without Cause or Resignation by the Executive for Good Reason outside of the CIC Severance Protection Period. If, during the Employment Term, the Executive’s employment is terminated by the Company without
Cause or the Executive terminates for Good Reason prior to, or following expiration of, the CIC Severance Protection Period and such termination constitutes a Separation from Service or the Executive is entitled to severance compensation and
benefits under this Section 9(b) pursuant to the provisions of Section 9(c), the Executive shall be entitled to receive from the Company: (1) the Executive’s accrued, but unpaid, Base Salary through the date of termination of
employment, payable in accordance with the Company’s normal payroll practices and any vested benefits under any Employee Plan in accordance with the terms of such Employee Plan and applicable law, and (2) conditioned upon the Executive
executing a Release within the Release Consideration Period and delivering it to the Company with the Release Revocation Period expired without revocation, and in full satisfaction of the Executive’s rights and any benefits the Executive might
be entitled to under the Separation Plan and this Agreement and any requirements of the Worker Adjustment and Retraining Notification Act or similar law, unless otherwise specified herein: 
 (i) periodic payments equal to his Base Salary in effect prior to the termination of his employment, which payments shall be paid to the
Executive in equal installments on the regular payroll dates under the Company’s payroll practices applicable to the Executive on the date of this Agreement for the Payment Period, except that if the Executive is a Specified Employee, with
respect to any amount payable by reason of the Separation from Service that constitutes deferred compensation within the meaning of Code Section 409A, such installments shall not commence until after the end of the six continuous month period
following the date of the Executive’s Separation from Service, in which case, the Executive shall be paid a lump-sum cash payment equal to the 

  

			
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aggregate amount of missed installments during such period on the first day of the seventh month following the date of the Executive’s Separation from
Service; 
 (ii) (A) receive a pro rata payment of the Bonus Award for the portion of the
Company’s current fiscal year prior to the date of termination of his employment; (B) receive a pro rata payment of the Capped Bonus Award for the portion of the Company’s current fiscal year following the date of termination of his
employment; (C) receive for the next fiscal year following the fiscal year during which his termination of employment occurs, the Capped Bonus Award, or if his Payment Period ends during such fiscal year, a pro rata portion of the Capped Bonus
Award; and (D) if his Payment Period ends in the second year following the fiscal year during which the Executive’s termination of employment occurs, receive payment of a pro rata portion of the Capped Bonus Award for such fiscal year;
provided, however, that to the extent the Executive’s employment is terminated for Good Reason due to a reduction of the Executive’s Target Bonus, in accordance with Section 29(x)(ii), the Executive’s Target Bonus
for the purposes of this Section 9(b)(ii) shall be the Executive’s Target Bonus immediately prior to such reduction; and provided, further, that any pro rata payment shall be determined based on the methodology for determining pro
rated awards under the STIP and each such payment shall be payable in accordance with the provisions of the STIP in the calendar year in which the Bonus Award or each Capped Bonus Award, as applicable, is determined, and in all events, not later
than December 31st of the year in which each such award is determined;

 (iii) continue from the date of Separation from Service for the number of months equal to the period of continuation
coverage the Executive would be entitled to pursuant to Section 4980B of the Code participation in the Company’s group health plans at then-existing participation and coverage levels comparable to the terms in effect from time to time for
the Company’s senior executives, including any co-payment and premium payment requirements, for which the Company shall deduct from each payment payable to the Executive pursuant to Section 9(b)(i) the amount of any employee contributions
necessary to maintain such coverage for such period, except that (A) following such period, the Executive shall retain any rights to continue coverage under the Company’s group health plans under the benefits continuation provisions
pursuant to Section 4980B of the Code by paying the applicable premiums of such plans; and (B) the Executive shall no longer be eligible to receive the benefits otherwise receivable pursuant to this Section 9(b)(iii) as of the date
that the Executive becomes eligible to receive comparable benefits from a new employer; 
 (iv) continue for the Payment
Period participation in the Company’s employee life insurance plans at then-existing participation and coverage levels, comparable to the terms in effect from time to time for the Company’s senior executives, including any premium payment
requirements, for which the Company shall deduct from each payment payable to the Executive pursuant to Section 9(b)(i) the amount of any employee contributions necessary to maintain such coverage for such period, except that the Executive
shall no longer be 

  

			
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eligible to receive the benefits otherwise receivable pursuant to this Section 9(b)(iv) as of the date that the Executive becomes eligible to receive
comparable benefits from a new employer; and 
 (v) receive outplacement services by a firm selected by
the Company at its expense in an amount not to exceed $35,000; provided, however, that all such outplacement services must be completed, and all payments by the Company must be made, by December 31st of the second calendar year following the calendar year in which the Executive’s
Separation from Service occurs. 
 Notwithstanding anything in this Section 9(b) to the contrary, to the extent the Executive has not executed the
Release within the Release Consideration Period and delivered it to the Company, or has revoked the executed Release within the Release Revocation Period, as determined at the end of such Release Revocation Period, the Executive will forfeit any
right to receive the payments and benefits specified in this Section 9(b) (other than any accrued but unpaid payments and benefits through the date of termination of employment). 
 (c) Termination by the Company Without Cause or Resignation by the Executive for Good Reason During the CIC Severance Protection
Period. Subject to (i)-(iv) below, if the Executive’s employment is terminated by the Company without Cause, or the Executive terminates employment for Good Reason, before the Employment Term expires and during the CIC Severance
Protection Period, and the termination constitutes a Separation from Service, subject to the terms of the CIC Severance Plan, the Executive will become entitled to severance compensation and benefits under the CIC Severance Plan as of (x) the
date the Separation from Service occurs, or (y) in the event of a Pre-CIC Termination, the date the Change in Control occurs, as of which date all rights to severance benefits under this Agreement will cease. 
 (i) The CIC Severance Plan will not apply and the Executive will be entitled to severance compensation and benefits under
Section 9(b) of this Agreement if the Executive (x) as of his Separation from Service is not a Participant in, or (y) is otherwise not entitled to severance compensation and benefits under, the CIC Severance Plan. 
 (ii) If the Executive is entitled to severance benefits under the CIC Severance Plan as a result of a Pre-CIC Termination, any benefits
payable before the Change in Control will be paid under this Agreement and any additional benefits payable after the Change in Control will be paid under the CIC Severance Plan. 
 (iii) In no event may there be duplication of benefits under this Agreement and the CIC Severance Plan. 
 (iv) The terms “Change in Control” and “Pre-CIC Termination” are defined in the CIC Severance Plan. 
 (d) Termination by Death. If the Executive dies during the Employment Term, the Executive’s employment will terminate and the
Executive’s 

  

			
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beneficiary or if none, the Executive’s estate, shall be entitled to receive from the Company, the Executive’s accrued, but unpaid, Base Salary
through the date of termination of employment and any vested benefits under any Employee Plan in accordance with the terms of such Employee Plan and applicable law. 
 (e) Termination by Disability. If the Executive becomes Disabled prior to the expiration of the Employment Term, the
Executive’s employment will terminate, and provided that such termination constitutes a Separation from Service, the Executive shall be entitled to: 
 (i) receive from the Company periodic payments equal to his Base Salary in effect prior to the termination of his employment (reduced by any amounts paid on a monthly basis under any long-term disability plan (the
“LTD Plan”) now or hereafter sponsored by the Company), which payments shall be paid to the Executive commencing on the Separation from Service date for 12 months in equal installments on the regular payroll dates under the Company’s
payroll practices applicable to the Executive on the date of this Agreement; provided, however, that in the event that the Executive is a Specified Employee, with respect to any amount payable by reason of the Executive’s
Separation from Service that constitutes deferred compensation within the meaning of Code Section 409A, such installments shall not commence until the earlier to occur of (A) the first business day of the seventh month following the date
of the Executive’s Separation from Service and (B) death, in which case the Executive (or the Executive’s estate in the event of Executive’s death) shall be paid on the earlier of (1) the first day of the seventh month
following the date of the Executive’s Separation from Service and (2) the Executive’s death a lump-sum cash payment equal to the aggregate amount of any such payments that constitutes deferred compensation within the meaning of Code
Section 409A that the Executive would have been entitled to receive during such period following the Executive’s Separation from Service; and 
 (ii) continue participation in the Company’s group health plans at then-existing participation and coverage levels for 12 months (measured from the Executive’s Separation from Service), comparable to the
terms in effect from time to time for the Company’s senior executives, including any co-payment and premium payment requirements, and the Company shall deduct from each payment payable to the Executive pursuant to Section 9(e)(i), the
amount of any employee contributions necessary to maintain such coverage for such period; except that following such period, the Executive shall retain any rights to continue coverage under the Company’s group health plans under the benefits
continuation provisions pursuant to Code Section 4980B by paying the applicable premiums of such plans. 
 (f) No
Mitigation Obligation. No amounts paid under Section 9 will be reduced by any earnings that the Executive may receive from any other source. The Executive’s coverage under the Company’s medical, dental, vision and employee life
insurance plans will terminate as of the date that the Executive is eligible for comparable 

  

			
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benefits from a new employer. The Executive shall notify the Company within 30 days after becoming eligible for coverage of any such benefits. 
 (g) Forfeiture. Notwithstanding the foregoing, any right of the Executive to receive termination payments and benefits hereunder
shall be forfeited to the extent of any amounts payable after any breach of Section 10, 11, 12, 13 or 15 by the Executive. 
 10.
Confidential Information; Statements to Third Parties. 
 (a) During the Employment Term and on a permanent basis upon
and following termination of the Executive’s employment, the Executive acknowledges that: 
 (i) all information, whether
or not reduced to writing (or in a form from which information can be obtained, translated, or derived into reasonably usable form) or maintained in the mind or memory of the Executive and whether compiled or created by the Company, any of its
Subsidiaries or any affiliates of the Company or its Subsidiaries (collectively, the “Company Group”), which derives independent economic value from not being readily known to or ascertainable by proper means by others who can obtain
economic value from the disclosure or use of such information, of a proprietary, private, secret or confidential (including, without exception, inventions, products, processes, methods, techniques, formulas, compositions, compounds, projects,
developments, sales strategies, plans, research data, clinical data, financial data, personnel data, computer programs, customer and supplier lists, trademarks, service marks, copyrights (whether registered or unregistered), artwork, and contacts at
or knowledge of customers or prospective customers) nature concerning the Company Group’s business, business relationships or financial affairs (collectively, “Proprietary Information”) shall be the exclusive property of the Company
Group; 
 (ii) the Proprietary Information of the Company Group gained by the Executive during the Executive’s
association with the Company Group was or will be developed by and/or for the Company Group through substantial expenditure of time, effort and money and constitutes valuable and unique property of the Company Group; 
 (iii) reasonable efforts have been put forth by the Company Group to maintain the secrecy of its Proprietary Information; 
 (iv) such Proprietary Information is and will remain the sole property of the Company Group; and 
 (v) any retention or use by the Executive of Proprietary Information after the termination of the Executive’s services for the
Company Group will constitute a misappropriation of the Company Group’s Proprietary Information. 
  

			
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 (b) The Executive further acknowledges and agrees that he will take all affirmative steps
reasonably necessary or required by the Company to protect the Proprietary Information from inappropriate disclosure during and after his employment with the Company. 
 (c) The Executive further agrees that all files, letters, memoranda, reports, records, data, sketches, drawings, laboratory notebooks,
program listings, or other written, photographic, electronic, or other tangible material containing or constituting Proprietary Information, whether created by the Executive or others, which shall come into his custody or possession, regardless of
medium, shall be and are the exclusive property of the Company to be used by him only in the performance of his duties for the Company. All such materials or copies thereof and all tangible things and other property of the Company Group in the
Executive’s custody or possession shall be delivered to the Company (to the extent the Executive has not already returned) in good condition, on or before five business days subsequent to the earlier of: (i) a request by the Company or
(ii) the Executive’s termination of employment for any reason or Cause, including for nonrenewal of this Agreement, Disability, termination by the Company or termination by the Executive. After such delivery, the Executive shall not retain
any such materials or portions or copies thereof or any such tangible things and other property and shall execute any statements or affirmations of compliance under oath that the Company may require. 
 (d) The Executive further agrees that his obligation not to disclose or to use information and materials of the types set forth in
Sections 10(a), 10(b) and 10(c) above, and his obligation to return materials and tangible property, set forth in Section 10(c) above, also extends to such types of information, materials and tangible property of customers of the Company Group,
consultants for the Company Group, suppliers to the Company Group, or other third parties who may have disclosed or entrusted the same to the Company Group or to the Executive. 
 (e) The Executive further acknowledges and agrees that he will continue to keep in strict confidence, and will not, directly or
indirectly, at any time, disclose, furnish, disseminate, make available, use or suffer to be used in any manner any Proprietary Information of the Company Group without limitation as to when or how the Executive may have acquired such Proprietary
Information and that he will not disclose any Proprietary Information to any person or entity other than appropriate employees of the Company or use the same for any purposes (other than in the performance of his duties as an employee of the
Company) without written approval of the Board, either during or after his employment with the Company. 
 (f) Further the
Executive acknowledges that his obligation of confidentiality will survive, regardless of any other breach of this Agreement or any other agreement, by any party hereto, until and unless such Proprietary Information of the Company Group has become,
through no fault of the Executive, generally known to the public. In the event that the Executive is required by law, regulation, or court order to disclose any of the Company Group’s Proprietary Information, the Executive will promptly notify
the Company prior to making any such disclosure to facilitate the 

  

			
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Company seeking a protective order or other appropriate remedy from the proper authority. The Executive further agrees to cooperate with the Company in
seeking such order or other remedy and that, if the Company is not successful in precluding the requesting legal body from requiring the disclosure of the Proprietary Information, the Executive will furnish only that portion of the Proprietary
Information that is legally required, and the Executive will exercise all legal efforts to obtain reliable assurances that confidential treatment will be accorded to the Proprietary Information. 
 (g) The Executive’s obligations under this Section 10 are in addition to, and not in limitation of, all other obligations of
confidentiality under the Company’s policies, general legal or equitable principles or statutes. 
 (h) During the
Employment Term and following his termination of employment: 
 (i) the Executive shall not, directly or indirectly, make or
cause to be made any statements, including but not limited to, comments in books or printed media, to any third parties criticizing or disparaging the Company Group or commenting on the character or business reputation of the Company Group. Without
the prior written consent of the Board, unless otherwise required by law, the Executive shall not (A) publicly comment in a manner adverse to the Company Group concerning the status, plans or prospects of the business of the Company Group or
(B) publicly comment in a manner adverse to the Company Group concerning the status, plans or prospects of any existing, threatened or potential claims or litigation involving the Company Group; 
 (ii) the Company shall comply with its policies regarding public statements with respect to the Executive and any such statements shall be
deemed to be made by the Company only if made or authorized by a member of the Board or a senior executive officer of the Company; and 
 (iii) nothing herein precludes honest and good faith reporting by the Executive to appropriate Company or legal enforcement authorities. 
 (i) The Executive acknowledges and agrees that a violation of the foregoing provisions of this Section 10 would cause irreparable
harm to the Company Group, and that the Company’s remedy at law for any such violation would be inadequate. In recognition of the foregoing, the Executive agrees that, in addition to any other relief afforded by law or this Agreement, including
damages sustained by a breach of this Agreement and any forfeitures under Section 9(g), and without the necessity or proof of actual damages, the Company shall have the right to enforce this Agreement by specific remedies, which shall include,
among other things, temporary and permanent injunctions, it being the understanding of the undersigned parties hereto that damages, the forfeitures described above and injunctions shall all be proper modes of relief and are not to be considered as
alternative remedies. 
 11. Non-Competition. In consideration of the Company entering into this Agreement, 

  

			
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for a period commencing on the Effective Date and ending on the expiration of the Restricted Period: 
 (a) The Executive covenants and agrees that the Executive will not, directly or indirectly, engage in any activities on behalf of or have
an interest in any Competitor of the Company Group, whether as an owner, investor, executive, manager, employee, independent consultant, contractor, advisor, or otherwise. The Executive’s ownership of less than one percent (1%) of any
class of stock in a publicly traded corporation shall not be a breach of this paragraph. 
 (b) A “Competitor” is
any entity doing business directly or indirectly (e.g., as an owner, investor, provider of capital or otherwise) in the United States including any territory of the United States (the “Territory”) that provides products and/or services
that are the same or similar to the products and/or services that are currently being provided at the time of Executive’s termination or that were provided by the Company Group during the two-year period prior to the Executive’s separation
from service with the Company Group. 
 (c) The Executive acknowledges and agrees that due to the continually evolving nature
of the Company Group’s industry, the scope of its business and/or the identities of Competitors may change over time. The Executive further acknowledges and agrees that the Company Group markets its products and services on a nationwide basis,
encompassing the Territory and that the restrictions imposed by this covenant, including the geographic scope, are reasonably necessary to protect the Company Group’s legitimate interests. 
 (d) The Executive covenants and agrees that should a court at any time determine that any restriction or limitation in this
Section 11 is unreasonable or unenforceable, it will be deemed amended so as to provide the maximum protection to the Company Group and be deemed reasonable and enforceable by the court. 
 12. Non-Solicitation. In consideration of the Company entering into this Agreement, for a period commencing on the Effective Date and ending on
the expiration of the Restricted Period, the Executive hereby covenants and agrees that he shall not, directly or indirectly, individually or on behalf of any other person or entity do or suffer any of the following: 
 (a) hire or employ or assist in hiring or employing any person who was at any time during the last 18 months of the Executive’s
employment an employee, representative or agent of any member of the Company Group or solicit, aid, induce or attempt to solicit, aid, induce or persuade, directly or indirectly, any person who is an employee, representative, or agent of any member
of the Company Group to leave his employment with any member of the Company Group to accept employment with any other person or entity; 
 (b) induce any person who is an employee, officer or agent of the Company Group, or any of its affiliated, related or subsidiary entities to terminate such relationship; 
  

			
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 (c) solicit any customer of the Company Group, or any person or entity whose business the
Company Group had solicited during the 180-day period prior to termination of the Executive’s employment for purposes of business which is competitive to the Company Group within the Territory; or 
 (d) solicit, aid, induce, persuade or attempt to solicit, aid, induce or persuade any person or entity to take any action that would
result in a Change in Control of the Company or to seek to control the Board in a material manner. 
 (e) For purposes of this
Section 12, the term “solicit or persuade” includes, but is not limited to, (i) initiating communications with an employee of the Company Group relating to possible employment, (ii) offering bonuses or additional
compensation to encourage an employee of the Company Group to terminate his employment, (iii) referring employees of the Company Group to personnel or agents employed by competitors, suppliers or customers of the Company Group, and
(iv) initiating communications with any person or entity relating to a possible Change in Control. 
 13. Developments.

 (a) The Executive acknowledges and agrees that he will make full and prompt disclosure to the Company of all inventions,
improvements, discoveries, methods, developments, software, mask works, and works of authorship, whether patentable or copyrightable or not, (i) which relate to the Company’s business and have heretofore been created, made, conceived or
reduced to practice by the Executive or under his direction or jointly with others, and not assigned to prior employers, or (ii) which have utility in or relate to the Company’s business and are created, made, conceived or reduced to
practice by the Executive or under his direction or jointly with others during his employment with the Company, whether or not during normal working hours or on the premises of the Company (all of the foregoing of which are collectively referred to
in this Agreement as “Developments”). 
 (b) The Executive further agrees to assign and does hereby assign to the
Company (or any person or entity designated by the Company) all of the Executive’s rights, title and interest worldwide in and to all Developments and all related patents, patent applications, copyrights and copyright applications, and any
other applications for registration of a proprietary right. This Section 13(b) shall not apply to Developments that the Executive developed entirely on his own time without using the Company’s equipment, supplies, facilities, or
Proprietary Information and that does not, at the time of conception or reduction to practice, have utility in or relate to the Company’s business, or actual or demonstrably anticipated research or development. The Executive understands that,
to the extent this Agreement shall be construed in accordance with the laws of any Territory which precludes a requirement in an employee agreement to assign certain classes of inventions made by an employee, this Section 13(b) shall be
interpreted not to apply to any invention which a court rules or the Company agrees falls within such classes. 
  

			
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 (c) The Executive further agrees to cooperate fully with the Company, both during and
after his employment with the Company, with respect to the procurement, maintenance and enforcement of copyrights, patents and other intellectual property rights (both in the United States and other countries) relating to Developments. The Executive
shall not be required to incur or pay any costs or expenses in connection with the rendering of such cooperation. The Executive will sign all papers, including, without limitation, copyright applications, patent applications, declarations, oaths,
formal assignments, assignments of priority rights, and powers of attorney, and do all things that the Company may reasonably deem necessary or desirable in order to protect its rights and interests in any Development. 
 (d) The Executive further acknowledges and agrees that if the Company is unable, after reasonable effort, to secure the Executive’s
signature on any such papers, any executive officer of the Company shall be entitled to execute any such papers as the Executive’s agent and attorney-in-fact, and the Executive hereby irrevocably designates and appoints each executive officer
of the Company as his agent and attorney-in-fact to execute any such papers on the Executive’s behalf, and to take any and all actions as the Company may deem necessary or desirable in order to protect its rights and interests in any
Development, under the conditions described in this sentence. 
 14. Remedies. The Executive and the Company agree that the covenants
contained in Sections 10, 11, 12 and 13 are reasonable under the circumstances, and further agree that if in the opinion of any court of competent jurisdiction any such covenant is not reasonable in any respect, such court will have the right, power
and authority to sever or modify any provision or provisions of such covenants as to the court will appear not reasonable and to enforce the remainder of the covenants as so amended. The Executive acknowledges and agrees that the remedy at law
available to the Company for breach of any of the Executive’s obligations under Sections 10, 11, 12 and 13 would be inadequate and that damages flowing from such a breach may not readily be susceptible to being measured in monetary terms.
Accordingly, the Executive acknowledges, consents and agrees that, in addition to any other rights or remedies that the Company may have at law, in equity or under this Agreement, upon adequate proof of the Executive’s violation of any such
provision of this Agreement, the Company will be entitled to immediate injunctive relief and may obtain a temporary order restraining any threatened or further breach, without the necessity of proof of actual damage. Without limiting the
applicability of this Section 14 or in any way affecting the right of the Company to seek equitable remedies hereunder, in the event that the Executive breaches any of the provisions of Sections 10, 11, 12 or 13 or engages in any activity that
would constitute a breach save for the Executive’s action being in a state where any of the provisions of Sections 10, 11, 12, 13 or this Section 14 is not enforceable as a matter of law, then the Company’s obligation to pay any
remaining severance compensation and benefits that has not already been paid to Executive pursuant to Section 9 shall be terminated and within ten days of notice of such termination of payment, the Executive shall return all severance
compensation and the value of such benefits, or profits derived or received from such benefits. 
  

			
	 R. H. Johnson Employment Agreement
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 15. Continued Availability and Cooperation. 
 (a) Following termination of the Executive’s employment, the Executive shall cooperate fully with the Company and with the
Company’s counsel in connection with any present and future actual or threatened litigation, administrative proceeding or investigation involving the Company that relates to events, occurrences or conduct occurring (or claimed to have occurred)
during the period of the Executive’s employment by the Company. Cooperation will include, but is not limited to: 
 (i)
making himself reasonably available for interviews and discussions with the Company’s counsel as well as for depositions and trial testimony; 
 (ii) if depositions or trial testimony are to occur, making himself reasonably available and cooperating in the preparation therefore, as and to the extent that the Company or the Company’s counsel reasonably
requests; 
 (iii) refraining from impeding in any way the Company’s prosecution or defense of such litigation or
administrative proceeding; and 
 (iv) cooperating fully in the development and presentation of the Company’s prosecution
or defense of such litigation or administrative proceeding. 
 (b) The Company will reimburse the Executive for reasonable
travel, lodging, telephone and similar expenses, as well as reasonable attorneys’ fees (if independent legal counsel is necessary), incurred in connection with any cooperation, consultation and advice rendered under this Agreement after the
Executive’s termination of employment. 
 16. Dispute Resolution. 
 (a) In the event that the Parties are unable to resolve any controversy or claim arising out of or in connection with this Agreement or
breach thereof, either Party shall refer the dispute to binding arbitration, which shall be the exclusive forum for resolving such claims. Such arbitration will be administered by Judicial Arbitration and Mediation Services, Inc. (“JAMS”)
pursuant to its Employment Arbitration Rules and Procedures and governed by Kansas law. The arbitration shall be conducted by a single arbitrator selected by the Parties according to the rules of JAMS. In the event that the Parties fail to agree on
the selection of the arbitrator within 30 days after either Party’s request for arbitration, the arbitrator will be chosen by JAMS. The arbitration proceeding shall commence on a mutually agreeable date within 90 days after the request for
arbitration, unless otherwise agreed by the Parties, and in the location where the Executive worked during the six months immediately prior to the request for arbitration if that location is in Kansas or Virginia, and if not, the location will be
Kansas, unless the Parties agree otherwise. 
  

			
	 R. H. Johnson Employment Agreement
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 (b) The Parties agree that each will bear their own costs and attorneys’ fees. The
arbitrator shall not have authority to award attorneys’ fees or costs to any Party. 
 (c) The arbitrator shall have no
power or authority to make awards or orders granting relief that would not be available to a Party in a court of law. The arbitrator’s award is limited by and must comply with this Agreement and applicable federal, state, and local laws. The
decision of the arbitrator shall be final and binding on the Parties. 
 (d) Notwithstanding the foregoing, no claim or
controversy for injunctive or equitable relief contemplated by or allowed under applicable law pursuant to Sections 10, 11, 12 and 13 of this Agreement will be subject to arbitration under this Section 16, but will instead be subject to
determination in a court of competent jurisdiction in Kansas, which court shall apply Kansas law consistent with Section 21 of this Agreement, where either Party may seek injunctive or equitable relief. 
 17. Other Agreements. No agreements (other than the agreements evidencing any grants of equity awards) or representations, oral or otherwise,
express or implied, with respect to the subject matter hereof have been made by either party which are not expressly set forth in this Agreement. Each party to this Agreement acknowledges that no representations, inducements, promises, or other
agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, pertaining to the subject matter hereof, which are not embodied herein, and that no prior and/or contemporaneous agreement, statement or promise
pertaining to the subject matter hereof that is not contained in this Agreement shall be valid or binding on either party. 
 18.
Withholding of Taxes. The Company will withhold from any amounts payable under this Agreement all federal, state, city or other taxes as the Company is required to withhold pursuant to any law or government regulation or ruling. 

19. Successors and Binding Agreement. 
 (a) The Company will require any successor (whether direct or indirect, by purchase, merger, consolidation, reorganization or otherwise) to all or substantially all of the business or assets of the Company expressly
to assume and agree to perform this Agreement in the same manner and to the same extent the Company would be required to perform if no such succession had taken place. This Agreement will be binding upon and inure to the benefit of the Company and
any successor to the Company, including without limitation any persons acquiring directly or indirectly all or substantially all of the business or assets of the Company whether by purchase, merger, consolidation, reorganization or otherwise (and
such successor shall thereafter be deemed the “Company” for the purposes of this Agreement), but will not otherwise be assignable, transferable or delegable by the Company, except that the Company may assign and transfer this Agreement and
delegate its duties thereunder to a wholly owned Subsidiary. 
  

			
	 R. H. Johnson Employment Agreement
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 (b) This Agreement will inure to the benefit of and be enforceable by the
Executive’s personal or legal representatives, executors, administrators, successors, heirs, distributees and legatees. 
 (c) This Agreement is personal in nature and neither of the parties hereto shall, without the consent of the other, assign, transfer or delegate this Agreement or any rights or obligations hereunder except as expressly provided in Sections
19(a) and 19(b). Without limiting the generality or effect of the foregoing, the Executive’s right to receive payments hereunder will not be assignable, transferable or delegable, whether by pledge, creation of a security interest, or
otherwise, other than by a transfer by the Executive’s will or by the laws of descent and distribution and, in the event of any attempted assignment or transfer contrary to this Section 19(c), the Company shall have no liability to pay any
amount so attempted to be assigned, transferred or delegated. 
 20. Notices. All communications, including without limitation
notices, consents, requests or approvals, required or permitted to be given hereunder will be in writing and will be duly given when hand delivered or dispatched by electronic facsimile transmission (with receipt thereof confirmed), or five business
days after having been mailed by United States registered or certified mail, return receipt requested, postage prepaid, or three business days after having been sent by a nationally recognized overnight courier service such as Federal Express or
UPS, addressed to the Company (to the attention of the General Counsel of the Company) at its principal executive offices and to the Executive at his principal residence, or to such other address as any party may have furnished to the other in
writing and in accordance herewith, except that notices of changes of address shall be effective only upon receipt. 
 21. Governing Law
and Choice of Forum. 
 (a) This Agreement will be construed and enforced according to the laws of the State of Kansas,
without giving effect to the conflict of laws principles thereof. 
 (b) To the extent not otherwise provided for by
Section 16 of this Agreement, the Executive and the Company consent to the jurisdiction of all state and federal courts located in Overland Park, Johnson County, Kansas, as well as to the jurisdiction of all courts of which an appeal may be
taken from such courts, for the purpose of any suit, action, or other proceeding arising out of, or in connection with, this Agreement or that otherwise arise out of the employment relationship. Each Party hereby expressly waives any and all rights
to bring any suit, action, or other proceeding in or before any court or tribunal other than the courts described above and covenants that it shall not seek in any manner to resolve any dispute other than as set forth in this paragraph. Further, the
Executive and the Company hereby expressly waive any and all objections either may have to venue, including, without limitation, the inconvenience of such forum, in any of such courts. In addition, each of the Parties consents to the service of
process by personal service or any manner in which notices may be delivered hereunder in accordance with this Agreement. 
 22.
Validity/Severability. If any provision of this Agreement or the application of 

  

			
	 R. H. Johnson Employment Agreement
	  	Page 17 of 25

 
any provision is held invalid, unenforceable or otherwise illegal, the remainder of this Agreement and the application of such provision will not be
affected, and the provision so held to be invalid, unenforceable or otherwise illegal will be reformed to the extent (and only to the extent) necessary to make it enforceable, valid or legal. To the extent any provisions held to be invalid,
unenforceable or otherwise illegal cannot be reformed, such provisions are to be stricken herefrom and the remainder of this Agreement will be binding on the parties and their successors and assigns as if such invalid or illegal provisions were
never included in this Agreement from the first instance. 
 23. Survival of Provisions. Notwithstanding any other provision of this
Agreement, the parties’ respective rights and obligations under Sections 10, 11, 12, 13, 14, 15, 16, 18, 22 and 26 will survive any termination or expiration of this Agreement or the termination of the Executive’s employment. 

24. Representations and Acknowledgements. 
 (a) The Executive hereby represents that he is not subject to any restriction of any nature whatsoever on his ability to enter into this Agreement or to perform his duties and responsibilities hereunder, including,
but not limited to, any covenant not to compete with any former employer, any covenant not to disclose or use any non-public information acquired during the course of any former employment or any covenant not to solicit any customer of any former
employer. 
 (b) The Executive hereby represents that, except as he has disclosed in writing to the Company, he is not bound
by the terms of any agreement with any previous employer or other party to refrain from using or disclosing any trade secret or confidential or proprietary information in the course of the Executive’s employment with the Company or to refrain
from competing, directly or indirectly, with the business of such previous employer or any other party. 
 (c) The Executive
further represents that, to the best of his knowledge, his performance of all the terms of this Agreement and as an employee of the Company does not and will not breach any agreement with another party, including without limitation any agreement to
keep in confidence proprietary information, knowledge or data the Executive acquired in confidence or in trust prior to his employment with the Company, and that he will not knowingly disclose to the Company or induce the Company to use any
confidential or proprietary information or material belonging to any previous employer or others. 
 (d) The Executive
acknowledges that he will not be entitled to any consideration or reimbursement of legal fees in connection with execution of this Agreement. 
 (e) The Executive hereby represents and agrees that, during the Restricted Period, if the Executive is offered employment or the opportunity to enter into any business activity, whether as owner, investor, executive,
manager, employee, independent consultant, contractor, advisor or otherwise, the Executive will inform the 

  

			
	 R. H. Johnson Employment Agreement
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offeror of the existence of Sections 10, 11, 12 and 13 of this Agreement and provide the offeror a copy thereof. The Executive authorizes the Company to
provide a copy of the relevant provisions of this Agreement to any of the persons or entities described in this Section 24(e) and to make such persons aware of the Executive’s obligations under this Agreement. 
 25. Compliance with Code Section 409A. With respect to reimbursements or in-kind benefits provided under this Agreement:
(a) the Company will not provide for cash in lieu of a right to reimbursement or in-kind benefits to which the Executive has a right under this Agreement, (b) any reimbursement or provision of in-kind benefits made during the
Executive’s lifetime (or such shorter period prescribed by a specific provision of this Agreement) shall be made not later than December 31st of the year following the year in which the Executive incurs the expense, and (c) in no event will the amount of expenses so
reimbursed, or in-kind benefits provided, by the Company in one year affect the amount of expenses eligible for reimbursement, or in-kind benefits to be provided, in any other taxable year. Each payment, reimbursement or in-kind benefit made
pursuant to the provisions of this Agreement shall be regarded as a separate payment and not one of a series of payments for purposes of Section 409A of the Code. It is intended that any amounts payable under this Agreement and the
Company’s and the Executive’s exercise of authority or discretion hereunder shall comply with the provisions of Section 409A of the Code and the treasury regulations relating thereto so as not to subject the Executive to the payment
of the additional tax, interest and any tax penalty which may be imposed under Section 409A of the Code. In furtherance of this interest, to the extent that any provision hereof would result in the Executive being subject to payment of the
additional tax, interest and tax penalty under Section 409A of the Code, the parties agree to amend this Agreement in order to bring this Agreement into compliance with Section 409A of the Code; and thereafter interpret its provisions in a
manner that complies with Section 409A of the Code. Reference to Section 409A of the Code is to Section 409A of the Internal Revenue Code of 1986, as amended, and will also include any proposed, temporary or final regulations, or any
other guidance, promulgated with respect to such Section by the U.S. Department of Treasury or the Internal Revenue Service. Notwithstanding the foregoing, no particular tax result for the Executive with respect to any income recognized by the
Executive in connection with the Agreement is guaranteed, and the Executive shall be responsible for any taxes, penalties and interest imposed on him under or as a result of Section 409A of the Code in connection with the Agreement. 

26. Amendment; Waiver. Except as otherwise provided herein, this Agreement may not be modified, amended or waived in any manner except by an
instrument in writing signed by both Parties hereto. No waiver by either Party at any time of any breach by the other Party hereto or compliance with any condition or provision of this Agreement to be performed by such other Party will be deemed a
waiver of similar or dissimilar provisions or conditions at the same or at any prior or subsequent time. 
 27. Counterparts. This
Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original but all of which together will constitute one and the same agreement. 
 28. Headings. Unless otherwise noted, the headings of sections herein are included solely for convenience of reference and shall not control the
meaning or interpretation of any of 

  

			
	 R. H. Johnson Employment Agreement
	  	Page 19 of 25

 
the provisions of this Agreement. 
 29. Defined
Terms. 
 (a) “Agreement” has the meaning set forth in the preamble. 
 (b) “Base Salary” has the meaning set forth in Section 4(a). 
 (c) “Board” has the meaning set forth in Section 3(a). 
 (d) “Bonus Award” has the meaning set forth in Section 4(b)(i). 
 (e) “Bylaws” means the Amended and Restated Sprint Nextel Corporation Bylaws, as may be amended from time to time. 

(f) “Capped Bonus Award” shall mean the lesser of the annual Target Bonus or actual performance for such fiscal year in
accordance with the then existing terms of the STIP, which shall not be payable until the Compensation Committee has determined that any incentive targets have been achieved and the subsequent designated payout date has arrived. 
 (g) “Cause” shall mean: 
 (i) any act or omission constituting a material breach by the Executive of any provisions of this Agreement; 
 (ii) the willful failure by the Executive to perform his duties hereunder (other than any such failure resulting from the Executive’s Disability), after demand for performance is delivered by the Company that
identifies the manner in which the Company believes the Executive has not performed his duties, if, within 30 days of such demand, the Executive fails to cure any such failure capable of being cured; 
 (iii) any intentional act or misconduct materially injurious to the Company or any Subsidiary, financial or otherwise, or including, but
not limited to, misappropriation, fraud including with respect to the Company’s accounting and financial statements, embezzlement or conversion by the Executive of the Company’s or any of its Subsidiary’s property in connection with
the Executive’s duties or in the course of the Executive’s employment with the Company; 
 (iv) the conviction (or
plea of no contest) of the Executive for any felony or the indictment of the Executive for any felony including, but not limited to, any felony involving fraud, moral turpitude, embezzlement or theft in connection with the Executive’s duties or
in the course of the Executive’s employment with the Company; 
 (v) the commission of any intentional or knowing
violation of any antifraud provision of the federal or state securities laws; 
  

			
	 R. H. Johnson Employment Agreement
	  	Page 20 of 25

 (vi) the Board reasonably believes in its good faith judgment that the Executive has
committed any of the acts referred to in this Section 29(g)(vi); 
 (vii) there is a final, non-appealable order in a
proceeding before a court of competent jurisdiction or a final order in an administrative proceeding finding that the Executive committed any willful misconduct or criminal activity (excluding minor traffic violations or other minor offenses) which
commission is materially inimical to the interests of the Company or any Subsidiary, whether for his personal benefit or in connection with his duties for the Company or any Subsidiary; 
 (viii) current alcohol or prescription drug abuse affecting work performance; 
 (ix) current illegal use of drugs; or 
 (x) violation of the Company’s Code of Conduct, with written notice of termination by the Company for Cause in each case provided under this Section 29(g). 
 For purposes of this Agreement, no act or failure to act on the part of the Executive shall be deemed “intentional” if it was due primarily to
an error in judgment or negligence, but shall be deemed “intentional” only if done or omitted to be done by the Executive not in good faith and without reasonable belief that the Executive’s action or omission was in the best interest
of the Company. 
 (h) “Change in Control” has the meaning set forth in the CIC Severance Plan. 
 (i) “Chief Executive Officer” has the meaning set forth in Section 3(a). 
 (j) “CIC Severance Plan” means the Company’s Change in Control Severance Plan, as may be amended from time to time, or any
successor plan, program or arrangement thereto. 
 (k) “CIC Severance Protection Period” has the meaning set forth
in the CIC Severance Plan. 
 (l) “Certificate of Incorporation” means the Amended and Restated Articles of
Incorporation of Sprint Nextel Corporation, as may be amended from time to time. 
 (m) “Code” means the Internal
Revenue Code of 1986, as amended from time to time, including any rules and regulations promulgated thereunder, along with Treasury and IRS Interpretations thereof. Reference to any section or subsection of the Code includes reference to any
comparable or succeeding provisions of any legislation that amends, supplements or replaces such section or subsection. 
  

			
	 R. H. Johnson Employment Agreement
	  	Page 21 of 25

 (n) “Company” has the meaning set forth in the preamble. 
 (o) “Company Group” has the meaning set forth in Section 10(a)(i). 
 (p) “Compensation Committee” means the Compensation Committee of the Board. 
 (q) “Competitor” has the meaning set forth in Section 11(b). 
 (r) “Developments” has the meaning set forth in Section 13(a). 
 (s) “Disability” or “Disabled” shall mean: 
 (i) the Executive’s incapacity due to physical or mental illness to substantially perform his duties and the essential functions of
his position, with or without reasonable accommodation, on a full-time basis for six months as determined by the Board in its reasonable discretion, and within 30 days after a notice of termination is thereafter given by the Company, the Executive
shall not have returned to the full-time performance of the Executive’s duties; and, further, 
 (ii) the Executive
becomes eligible to receive benefits under the LTD Plan; 
 provided, however, if the Executive shall not agree with a
determination to terminate his employment because of Disability, the question of the Executive’s disability shall be subject to the certification of a qualified medical doctor agreed to by the Company and the Executive. The costs of such
qualified medical doctor shall be paid for by the Company. 
 (t) “Effective Date” has the meaning set forth in the
preamble. 
 (u) “Employee Plans” has the meaning set forth in Section 5(a). 
 (v) “Employment Term” means the Initial Employment Term and any Renewal Term. 
 (w) “Executive” has the meaning set forth in the preamble. 
 (x) “Good Reason” means the occurrence of any of the following without the Executive’s written consent, unless within 30
days of the Executive’s written notice of termination of employment for Good Reason, the Company cures any such occurrence: 
 (i) the Company’s material breach of this Agreement; 
 (ii) a material reduction in the Executive’s Base
Salary (that is not agreed to by the Executive), as compared to the corresponding circumstances in 

  

			
	 R. H. Johnson Employment Agreement
	  	Page 22 of 25

 
place on the Effective Date as may be increased pursuant to Section 4, except for across-the-board reductions generally applicable to all senior
executives; or 
 (iii) relocation of the Executive’s Place of Performance more than 50 miles without the
Executive’s consent. 
 Any occurrence of Good Reason shall be deemed to be waived by the Executive unless the Executive provides the Company written
notice of termination of employment for Good Reason within 60 days of the event giving rise to Good Reason. 
 (y)
“Initial Employment Term” has the meaning set forth in Section 2. 
 (z) “JAMS” has the meaning set
forth in Section 16. 
 (aa) “LTD Plan” has the meaning set forth in Section 9(e). 
 (bb) “LTSIP” means the Company’s 2007 Omnibus Incentive Plan, effective May 8, 2007, as may be amended from time to
time, or any successor plan, program or arrangement thereto. 
 (cc) “LTSIP Target Award Opportunities” has the
meaning set forth in Section 4(b)(ii). 
 (dd) “Participant” has the meaning set forth in the CIC Severance
Plan. 
 (ee) “Parties” has the meaning set forth in the preamble. 
 (ff) “Party” has the meaning set forth in the preamble. 
 (gg) “Payment Period” means the period of 18 continuous months, as measured from the Executive’s Separation from Service.

 (hh) “Place of Performance” has the meaning set forth in Section 8. 
 (ii) “Proprietary Information” has the meaning set forth in Section 10(a)(i). 
 (jj) “Release” means a release of claims in a form provided to the Executive by the Company in connection with the payment of
benefits under this Agreement. 
 (kk) “Release Consideration Period” means the period of time pursuant to the terms
of the Release afforded the Executive to consider whether to sign it. 
 (ll) “Release Revocation Period” means the
period pursuant to the terms of an executed Release in which it may be revoked by the Executive. 
 (mm) “Renewal
Term” has the meaning set forth in Section 2. 
  

			
	 R. H. Johnson Employment Agreement
	  	Page 23 of 25

 (nn) “Restricted Period” means the 18-month period following the
Executive’s date of termination of employment with the Company for any reason or Cause, including for nonrenewal of this Agreement, Disability, termination by the Company or termination by the Executive. 
 (oo) “Separation from Service” means “separation from service” from the Company and its subsidiaries as described
under Code Section 409A and the guidance and Treasury regulations issued thereunder. Separation from Service will occur on the date on which the Executive’s level of services to the Company decreases to 21 percent or less of the average
level of services performed by the Executive over the immediately preceding 36-month period (or if providing services for less than 36 months, such lesser period) after taking into account any services that the Executive provided prior to such date
or that the Company and the Executive reasonably anticipate the Executive may provide (whether as an employee or as an independent contractor) after such date. For purposes of the determination of whether the Executive has had a Separation from
Service, the term “Company” shall mean the Company and any affiliate with which the Company would be considered a single employer under Code Section 414(b) or 414(c), provided that in applying Code Sections 1563(a)(1), (2), and
(3) for purposes of determining a controlled group of corporations under Code Section 414(b), the language “at least 50 percent” is used instead of “at least 80 percent” each place it appears in Code Sections
1563(a)(1), (2) and (3), and in applying Treasury Regulation Section 1.414(c)-2 for purposes of determining trades or businesses (whether or not incorporated) that are under common control for purposes of Code Section 414(c), “at
least 50 percent” is used instead of “at least 80 percent” each place it appears in Treasury Regulation Section 1.414(c)-2. In addition, where the use of such definition of “Company” for purposes of determining a
Separation from Service is based upon legitimate business criteria, in applying Code Sections 1563(a)(1), (2), and (3) for purposes of determining a controlled group of corporations under Code Section 414(b), the language “at least 20
percent” is used instead of “at least 80 percent” at each place it appears in Code Sections 1563(a)(1), (2) and (3), and in applying Treasury Regulation Section 1.414(c)-2 for purposes of determining trades or businesses
(whether or not incorporated) that are under common control for purposes of Code Section 414(c), “at least 20 percent” is used instead of “at least 80 percent” at each place it appears in Treasury Regulation
Section 1.414(c)-2. 
 (pp) “Separation Plan” means the Company’s Separation Plan Amended and Restated
Effective August 13, 2006, as may be amended from time to time or any successor plan, program, arrangement or agreement thereto. 
 (qq) “Specified Employee” shall mean an Executive who is a “specified employee” for purposes of Code Section 409A, as administratively determined by the Board in accordance with the guidance
and Treasury regulations issued under Code Section 409A. 
 (rr) “STIP” means the Company’s short-term
incentive plan under Section 8 of the Company’s 2007 Omnibus Incentive Plan, effective May 8, 2007, as may be amended from time to time, or any successor plan, program or arrangement thereto. 
  

			
	 R. H. Johnson Employment Agreement
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 (ss) “Subsidiary” shall mean any entity, corporation, partnership (general or
limited), limited liability company, entity, firm, business organization, enterprise, association or joint venture in which the Company directly or indirectly controls ten percent (10%) or more of the voting interest. Notwithstanding the
foregoing, for purposes of Section 3(a), “Subsidiary” shall mean any affiliate with which the Company would be considered a single employer as described in the definition of Separation from Service. 
 (tt) “Target Bonuses” has the meaning set forth in Section 4(b)(i). 
 (uu) “Territory” has the meaning set forth in Section 11(b). 
 IN WITNESS WHEREOF, the Company has caused this Agreement to be signed by an officer pursuant to the authority of its Board, and the Executive has
executed this Agreement, as of the day and year first written above. 
  

			
	SPRINT NEXTEL CORPORATION
		
	By:	 	 /s/ Sandra J. Price

		 	Sandra J. Price
		 	Senior Vice President – Human Resources
		
		 	 /s/ Robert H. Johnson

		 	Robert H. Johnson

  

			
	 R. H. Johnson Employment Agreement
	  	Page 25 of 25Receivables Sales Agreement, dated as of June 30, 2009

 Exhibit 10.1 
 Execution 
 Version 
  

	
	  
 RECEIVABLES SALE AGREEMENT
  
 DATED AS OF JUNE 30, 2009
  
 AMONG
  
 CONVERGYS CORPORATION,
 AS ORIGINATOR

  
 AND
  
 CONVERGYS FUNDING INC.,
 AS BUYER
  

 TABLE OF CONTENTS 
  

					
	 	  	 	  	PAGE
	 ARTICLE I. AMOUNTS AND TERMS
	  	3
			
	 Section 1.1
	  	 [Reserved]
	  	3
	 Section 1.2
	  	 Sales of Receivables
	  	3
	 Section 1.3
	  	 Payment for the Purchases
	  	4
	 Section 1.4
	  	 Purchase Price Credit Adjustments
	  	5
	 Section 1.5
	  	 Payments and Computations, Etc.
	  	5
	 Section 1.6
	  	 Transfer of Records
	  	5
	 Section 1.7
	  	 Characterization
	  	6
		
	 ARTICLE II. REPRESENTATIONS AND WARRANTIES
	  	7
			
	 Section 2.1
	  	 Representations and Warranties of Originator
	  	7
		
	 ARTICLE III. CONDITIONS OF PURCHASE
	  	12
			
	 Section 3.1
	  	 Conditions Precedent to Initial Purchase
	  	12
	 Section 3.2
	  	 Conditions Precedent to Subsequent Payments
	  	12
	 Section 3.3
	  	 Reaffirmation of Representations and Warranties
	  	12
		
	 ARTICLE IV. COVENANTS
	  	13
			
	 Section 4.1
	  	 Affirmative Covenants of Originator
	  	13
	 Section 4.2
	  	 Negative Covenants of Originator
	  	18
		
	 ARTICLE V. TERMINATION EVENTS
	  	20
			
	 Section 5.1
	  	 Termination Events
	  	20
	 Section 5.2
	  	 Remedies
	  	21
		
	 ARTICLE VI. INDEMNIFICATION
	  	22
			
	 Section 6.1
	  	 Indemnities by Originator
	  	22
	 Section 6.2
	  	 Other Costs and Expenses
	  	24
		
	 ARTICLE VII. MISCELLANEOUS
	  	24
			
	 Section 7.1
	  	 Waivers and Amendments
	  	24
	 Section 7.2
	  	 Notices
	  	25
	 Section 7.3
	  	 Protection of Ownership Interests of Buyer
	  	25
	 Section 7.4
	  	 Confidentiality
	  	26
	 Section 7.5
	  	 Bankruptcy Petition
	  	26
	 Section 7.6
	  	 CHOICE OF LAW
	  	27

  

 i 

					
	 Section 7.7
	  	 CONSENT TO JURISDICTION
	  	27
	 Section 7.8
	  	 WAIVER OF JURY TRIAL
	  	27
	 Section 7.9
	  	 Integration; Binding Effect; Survival of Terms
	  	28
	 Section 7.10
	  	 Counterparts; Severability; Section References
	  	28

  

 ii 

 EXHIBITS AND SCHEDULES

  

					
	 Exhibit I
	  	-	  	Definitions
			
	 Exhibit II
	  	-	  	States of Organization; Chief Executive Offices; Locations of Records; Federal Employer Identification Numbers; Organizational Identification Numbers; Other Names
			
	 Exhibit III
	  	-	  	Lock-Boxes; Collection Accounts; Collection Banks
			
	 Exhibit IV
	  	-	  	[Form of] Compliance Certificate
			
	 Exhibit V
	  	-	  	Credit and Collection Policy
			
	 Exhibit VI
	  	-	  	[Form of] Subordinated Note
			
	 Exhibit VII
	  	-	  	[Form of] Receivables Report for the Originator
			
	 Schedule A
	  		  	List of Documents to Be Delivered to Buyer Prior to the initial Purchase

  

 i 

 RECEIVABLES SALE AGREEMENT 
 THIS RECEIVABLES SALE AGREEMENT, dated as of June 30, 2009, is by and among Convergys Corporation, an Ohio corporation (the
“Originator”), and Convergys Funding Inc., a Kentucky corporation (“Buyer”). Unless defined elsewhere herein, capitalized terms used in this Agreement shall have the meanings assigned to such terms in
Exhibit I hereto (or, if not defined in Exhibit I hereto, the meanings assigned to such terms in Exhibit I to the Purchase Agreement hereinafter defined). 
 PRELIMINARY STATEMENTS 
 The Originator now owns, and from time
to time hereafter will own, Receivables. The Originator wishes to sell and assign to Buyer, and Buyer wishes to purchase from the Originator, all of the Originator’s right, title and interest in and to its Receivables, together with the Related
Security and Collections with respect thereto. 
 Each of the Originator and Buyer intends the transactions contemplated
hereby to be true sales of the Receivables from the Originator to Buyer, providing Buyer with the full benefits of ownership of the Receivables originated by the Originator, and none of the Originator or Buyer intends these transactions to be, or
for any purpose to be characterized as, loans from Buyer to the Originator. 
 Following the purchase of Receivables from the
Originator, Buyer will sell undivided interests in the Receivables and in the associated Related Security and Collections pursuant to that certain Receivables Purchase Agreement dated as of June 30, 2009 (as the same may from time to time
hereafter be amended, supplemented, restated or otherwise modified, the “Purchase Agreement”) among Buyer, Convergys Corporation, an Ohio corporation (“Convergys”), as initial Servicer, Liberty Street
Funding LLC, a Delaware limited liability company, (“Liberty Street” or the “Conduit”), The Bank of Nova Scotia, a Canadian chartered bank acting through its New York Agency
(“Scotiabank”), and its assigns thereunder (collectively, the “Scotiabank Committed Purchasers” and, together with Liberty Street, the “Scotiabank Group”), Wachovia Bank,
National Association (“Wachovia” and each of the Conduit, the Scotiabank Committed Purchasers and Wachovia, a “Purchaser” and, collectively, the “Purchasers”), Scotiabank, in
its capacity as agent for the Scotiabank Group (the “Scotiabank Group Agent”) and Wachovia, in its capacity as administrative agent for Scotiabank Group, Wachovia and the Scotiabank Group Agent (in such capacity, together
with its successors and assigns, the “Administrative Agent”). 
 NOW, THEREFORE, in consideration of
the premises and the mutual covenants herein contained, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties hereto agree as follows: 
  

 2 

 ARTICLE I. 
 AMOUNTS AND TERMS 
 Section 1.1 [Reserved] 
 Section 1.2 Sales of Receivables. 
 (a) In consideration for payment of the Purchase Price in accordance with Section 1.3 and upon the terms and subject to the conditions set forth herein, effective on the Effective Date, the Originator
hereby sells, assigns, transfers, sets-over and otherwise conveys to Buyer, without recourse (except to the extent expressly provided herein), and Buyer hereby agrees to purchase from the Originator, all of the Originator’s right, title and
interest in and to all of the Originator’s Receivables existing on the Initial Cutoff Date and all Receivables originated by the Originator on each day after the Initial Cutoff Date through and including the Termination Date, together, in each
case, with all Related Security relating thereto and all Collections thereof. In connection with the payment of the Purchase Price for any Receivables purchased hereunder, Buyer may request that the Originator deliver, and the Originator shall
deliver, such approvals, opinions, information, reports or documents as Buyer may reasonably request. 
 (b) It is the
intention of the parties hereto that each Transfer of Receivables made hereunder shall constitute a “sale of accounts” (as such term is used in Article 9 of the UCC) or other outright conveyance, which Transfer is absolute and irrevocable
and provides Buyer with the full benefits of ownership of the Receivables. Except for the Purchase Price Credits owed pursuant to Section 1.4, the Transfers of Receivables hereunder are made without recourse to the Originator;
provided, however, that (i) the Originator shall be liable to Buyer for all representations, warranties, covenants and indemnities made by the Originator pursuant to the terms of the Transaction Documents to which the Originator
is a party, and (ii) such Transfers do not constitute and are not intended to result in an assumption by Buyer or any assignee thereof of any obligation of the Originator or any other Person arising in connection with the Receivables, the
related Contracts and/or other Related Security or any other obligations of the Originator. In view of the intention of the parties hereto that each Transfer of Receivables made hereunder shall constitute a sale or other outright conveyance of such
Receivables rather than a loan secured thereby, the Originator agrees that it will, on or prior to the Effective Date and in accordance with Section 4.1(e)(ii), mark its master data processing records relating to the Receivables with a
legend acceptable to Buyer and to the Administrative Agent (as Buyer’s collateral assignee), evidencing that Buyer has purchased such Receivables as provided in this Agreement and agrees to note in its financial statements that its Receivables
have been sold to Buyer. Upon the request of Buyer or the Administrative Agent (as Buyer’s collateral assignee), the Originator will execute and file such financing or continuation statements, or amendments thereto or assignments thereof, and
such other instruments or notices, as may be necessary or appropriate to perfect and maintain the perfection of Buyer’s ownership interest in the Receivables originated by the 

  

 3 

 
Originator and the Related Security and Collections with respect thereto, or as Buyer or the Administrative Agent (as Buyer’s collateral assignee) may
reasonably request. 
 Section 1.3 Payment for the Purchases. 
 (a) The Purchase Price for each Receivable purchased on the Effective Date shall be due and owing in full by Buyer to the Originator or
its designee on the Effective Date, and thereafter the Purchase Price for each Receivable shall be due and owing in full by Buyer to the Originator or its designee on the date each such Receivable comes into existence (except that Buyer may, with
respect to any such Purchase Price, offset against such Purchase Price any amounts owed by the Originator to Buyer hereunder and which have become due but remain unpaid) and shall be paid to the Originator in the manner provided in the following
paragraphs (b), (c) and (d). 
 (b) With respect to any Receivables coming into existence after the Initial Cutoff Date,
on each Settlement Date, Buyer shall pay the Purchase Price therefor to the Originator in accordance with Section 1.3(d) and in the following manner: 
 first, by delivery of immediately available funds, to the extent of funds available to Buyer from its subsequent sale of an
interest in the Receivables to the Administrative Agent for the benefit of the Purchasers under the Purchase Agreement, or other cash on hand; and/or 
 second, by delivery of the proceeds of a subordinated loan from the Originator to Buyer (a “Subordinated Loan”) in an amount not to exceed the lesser of (A) the remaining
unpaid portion of such Purchase Price, and (B) the maximum Subordinated Loan that could be borrowed without rendering Buyer’s Net Worth less than the Required Capital Amount. The Originator is hereby authorized by Buyer to endorse on the
schedule attached to its Subordinated Note an appropriate notation evidencing the date and amount of each advance thereunder, as well as the date of each payment with respect thereto, provided that the failure to make such notation shall not affect
any obligation of Buyer thereunder. 
 Subject to the limitations set forth in clause second above, the Originator irrevocably agrees to
advance each Subordinated Loan requested by Buyer on or prior to the Termination Date. The Subordinated Loans shall be evidenced by, and shall be payable in accordance with the terms and provisions of the Originator’s Subordinated Note and
shall be payable solely from funds which Buyer is not required under the Purchase Agreement to set aside for the benefit of, or otherwise pay over to, the Administrative Agent or the Purchasers. 
 (c) From and after the Termination Date, the Originator shall not be obligated to (but may, at its option) sell its Receivables to Buyer,
unless the Originator reasonably determines that the Purchase Price therefor will be satisfied with funds available to Buyer from sales of interests in the Receivables pursuant to the Purchase Agreement, Collections, proceeds of Subordinated Loans,
other cash on hand or otherwise. 
  

 4 

 (d) Although the Purchase Price for each Receivable existing on the Initial Cutoff Date
and all Receivables originated by the Originator on each day after the Initial Cutoff Date through and including the Effective Date shall be due and payable in full by Buyer to the Originator on the Effective Date and thereafter the Purchase Price
for each Receivable shall be due and payable in full by Buyer to the Originator on the date such Receivable comes into existence, settlement of the Purchase Price between Buyer and the Originator shall be effected on a monthly basis on Settlement
Dates with respect to all Receivables coming into existence during the same Calculation Period and based on the information contained in the Receivables Report delivered by the Servicer pursuant to Article VIII of the Purchase Agreement for the
Calculation Period then most recently ended. Although settlement shall be effected on Settlement Dates, increases or decreases in the amount owing under the applicable Subordinated Note made pursuant to Section 1.3(b) shall be deemed to
have occurred and shall be effective as of the last Business Day of the Calculation Period to which such settlement relates. 
 Section 1.4 Purchase Price Credit Adjustments. If on any day, the Originator is deemed to have received a Deemed Collection with respect to any Receivable sold by it to Buyer hereunder, then, in such event, Buyer shall be
entitled to a credit (each, a “Purchase Price Credit”) against the Purchase Price otherwise payable to the Originator hereunder in an amount equal to such Deemed Collection. If such Purchase Price Credit exceeds the original
Outstanding Balance of the Receivables originated by the Originator on such day, then the Originator shall pay the remaining amount of such Purchase Price Credit in cash within 10 Business Days thereafter; provided that if the
Termination Date has not occurred, the Originator shall be allowed to deduct the remaining amount of such Purchase Price Credit from any indebtedness owed to it under its Subordinated Note to the extent permitted thereunder. 
 Section 1.5 Payments and Computations, Etc. All amounts to be paid or deposited by Buyer hereunder shall be paid or deposited in accordance
with the terms hereof on the day when due in immediately available funds to the account of the Originator designated from time to time by the Originator or as otherwise directed by the Originator. In the event that any payment owed by any Person
hereunder becomes due on a day that is not a Business Day, then such payment shall be made on the next succeeding Business Day. If any Person fails to pay any amount hereunder when due, such Person agrees to pay, on demand, interest thereon at the
Default Rate in respect thereof until paid in full; provided, however, that such Default Rate shall not at any time exceed the maximum rate permitted by applicable law. All computations of interest payable hereunder shall
be made on the basis of a year of 360 days for the actual number of days (including the first but excluding the last day) elapsed. 
 Section 1.6 Transfer of Records. 
 (a) In connection with each Transfer of a Receivable by the
Originator hereunder, the Originator hereby sells, transfers, assigns and otherwise conveys to Buyer all of the Originator’s right and title to and interest in the Records (other than the Specified Contracts) relating to such Receivable and, to
the extent provided by Section 9- 

  

 5 

 
404, 9-405, 9-406 or 9-408 of the UCC, the Specified Contracts relating to such Receivable, in each case without the need for any further documentation in
connection with such Transfer. In connection with each such Transfer, the Originator hereby grants to each of Buyer, the Administrative Agent and the Servicer an irrevocable, non-exclusive license to use, without royalty or payment of any kind, all
software used by the Originator to account for the Receivables originated or serviced by the Originator, to the extent necessary to administer such Receivables, whether such software is owned by the Originator or is owned by others and used by the
Originator under license agreements with respect thereto, provided that should the consent of any licensor of such software be required for the grant of the license described herein, to be effective, the Originator hereby agrees that upon the
request of Buyer (or the Administrative Agent, as Buyer’s collateral assignee), the Originator will use its reasonable efforts to obtain the consent of such third-party licensor. The license granted hereby shall be irrevocable until the
indefeasible payment in full of the Aggregate Unpaids, and shall terminate on the date this Agreement terminates in accordance with its terms. 
 (b) The Originator (i) shall take such action requested by Buyer and/or the Administrative Agent (as Buyer’s collateral assignee), from time to time hereafter, that may be necessary or appropriate to ensure
that Buyer has an enforceable ownership interest in the Records (other than the Specified Contracts) relating to the Receivables purchased from the Originator hereunder and to the extent provided by Section 9-404, 9-405, 9-406 or 9-408 of the
UCC, the Specified Contracts relating to the Receivables purchased from the Originator hereunder, and (ii) shall use its reasonable efforts to ensure that Buyer, the Administrative Agent and the Servicer each has an enforceable right (whether
by license or sublicense or otherwise) to use all of the computer software used to account for such Receivables and/or to recreate such Records. 
 Section 1.7 Characterization. 
 (a) If, notwithstanding the intention of the parties expressed in
Section 1.2(b), any sale by the Originator to Buyer of Receivables hereunder shall be characterized as a secured loan and not a sale, or such sale shall for any reason be ineffective or unenforceable, then this Agreement shall be deemed
to constitute a security agreement under the UCC and other applicable law. For this purpose and without being in derogation of the parties’ intention that each sale of Receivables hereunder shall constitute a true sale thereof, the Originator
hereby grants to Buyer a valid and perfected security interest in all of the Originator’s right, title and interest in, to and under all Receivables now existing and hereafter arising, and in all Collections and Related Security with respect
thereto (including, without limitation, each Lock-Box and Collection Account), all other rights and payments relating to the Receivables and all proceeds of the foregoing to secure the prompt and complete payment of a loan deemed to have been made
in an amount equal to the Purchase Price of the Receivables originated by the Originator together with all other obligations of the Originator hereunder, which security interest shall be prior to all other Adverse Claims thereto. Buyer shall have,
in 

  

 6 

 
addition to the rights and remedies which they may have under this Agreement, all other rights and remedies provided to a secured creditor under the UCC and
other applicable law, which rights and remedies shall be cumulative. The Originator hereby authorizes Buyer (or the Administrative Agent, as Buyer’s collateral assignee), within the meaning of Section 9-509 of any applicable enactment of
the UCC, as secured party, to file, without the signature of the debtor, the UCC financing statements contemplated hereby. 
 (b) The Originator acknowledges that Buyer, pursuant to the Purchase Agreement, shall collaterally assign to the Administrative Agent, for the benefit of the Administrative Agent and the Purchasers thereunder, all of its rights, remedies,
powers and privileges under this Agreement and that the Administrative Agent may further assign such rights, remedies, powers and privileges to the extent permitted in the Purchase Agreement. The Originator agrees that the Administrative Agent, as
the collateral assignee of Buyer, shall, following the occurrence and during the continuance of an Amortization Event, have the right to enforce this Agreement and to exercise directly all of Buyer’s rights and remedies under this Agreement
(including, without limitation, the right to give or withhold any consents or approvals of Buyer to be given or withheld hereunder, and, in any case, without regard to whether specific reference is made to Buyer’s assigns or collateral
assignees in the provisions of this Agreement which set forth such rights and remedies) and the Originator agrees to cooperate fully with the Administrative Agent, the Scotiabank Group Agent and the Purchasers in the exercise of such rights and
remedies. The Originator further agrees to give to the Administrative Agent copies of all notices it is required to give to Buyer hereunder. 
 ARTICLE II. 
 REPRESENTATIONS AND WARRANTIES 
 Section 2.1 Representations and Warranties of Originator. The Originator hereby represents and warrants to Buyer, as to the Originator and the Receivables originated by it, that, as of the date of each
Purchase: 
 (a) Corporate Existence and Power. The Originator is a corporation duly organized, validly existing and in good standing
under the laws of the state mentioned after its name in the preamble to this Agreement, and is duly qualified to do business and is in good standing as a foreign corporation, and has and holds all corporate power and all governmental licenses,
authorizations, consents and approvals required to carry on its business in each jurisdiction in which its business is conducted except where the failure to so qualify or so hold could not reasonably be expected to have a Material Adverse Effect.

 (b) Power and Authority; Due Authorization, Execution and Delivery. The execution and delivery by the Originator of this Agreement
and each other Transaction Document to which it is a party, and the performance of its obligations hereunder and thereunder and the Originator’s use of the proceeds of each Purchase made from it hereunder, are within its corporate powers and
authority and have been duly authorized by all necessary corporate action 

  

 7 

 
on its part. This Agreement and each other Transaction Document to which the Originator is a party has been duly executed and delivered by the Originator.

 (c) No Conflict; No Bulk Sale. The execution and delivery by the Originator of this Agreement and each other Transaction Document
to which it is a party, and the performance of its obligations hereunder and thereunder do not contravene or violate (i) its certificate or articles of incorporation or by-laws or any shareholder agreements, voting trusts, and similar
arrangements applicable to any of its authorized shares, (ii) any law, rule or regulation applicable to it, (iii) any restrictions under any agreement, contract or instrument to which it is a party or by which it or any of its property is
bound (other than any breach of confidentiality of any Contract which results solely from disclosure of the existence of such Contract in an Invoice or Related Security relating to such Contract and which does not impair, restrict or any way affect
the obligation of the applicable Obligor thereunder, including, without limitation, obligation to pay a specified sum of money thereunder), or (iv) any order, writ, judgment, award, injunction or decree binding on or affecting it or its
property, and do not result in the creation or imposition of any Adverse Claim on assets of the Originator or its Subsidiaries (except as created hereunder) except, in any case, where such contravention or violation could not reasonably be expected
to have a Material Adverse Effect. No transaction contemplated hereby with respect to the Originator requires compliance with any bulk sales act or similar law. 
 (d) Governmental Authorization. Other than the filing of the financing statements required hereunder, no authorization or approval or other action by, and no notice to or filing with, any governmental authority
or regulatory body is required for the due execution and delivery by the Originator of this Agreement and each other Transaction Document to which it is a party and the performance of its obligations hereunder and thereunder. 
 (e) Actions, Suits. There are no actions, suits or proceedings pending, or to the best of the Originator’s knowledge, threatened, against or
affecting the Originator, or any of its properties, in or before any court, arbitrator or other body, that could reasonably be expected to have a Material Adverse Effect. The Originator is not in default with respect to any order of any court,
arbitrator or governmental body. 
 (f) Binding Effect. This Agreement and each other Transaction Document to which the Originator is
a party constitute the legal, valid and binding obligations of the Originator enforceable against the Originator in accordance with their respective terms, except as such enforcement may be limited by applicable bankruptcy, insolvency,
reorganization or other similar laws relating to or limiting creditors’ rights generally and by general principles of equity (regardless of whether enforcement is sought in a proceeding in equity or at law). 
 (g) Accuracy of Information. All information, other than Projections, heretofore furnished by a Responsible Officer of the Originator to Buyer (or
to the Administrative Agent, as Buyer’s collateral assignee) for purposes of or in connection with this Agreement, any of the other Transaction Documents or any transaction contemplated hereby or thereby is, and all such information hereafter
furnished by a Responsible Officer of the 

  

 8 

 
Originator to Buyer (or to the Administrative Agent, as Buyer’s collateral assignee) will be, true and accurate in every material respect on the date
such information is stated or certified and does not and will not contain any material misstatement of fact or omit to state a material fact or any fact necessary to make the statements contained therein not misleading. 
 (h) Use of Proceeds. No proceeds of any Purchase from the Originator hereunder will be used (i) for a purpose that violates, or would be
inconsistent with, any law, rule or regulation applicable to the Originator or (ii) to acquire any security in any transaction which is subject to Section 12, 13 or 14 of the Securities Exchange Act of 1934, as amended. 
 (i) Good Title. Immediately prior to each Purchase from the Originator hereunder, the Originator (i) is the legal and beneficial owner of the
Receivables which are to be the subject of such Purchase and (ii) is the legal and beneficial owner of the Related Security with respect thereto or possesses a valid and perfected security interest therein, in each case, free and clear of any
Adverse Claim, except as created by the Transaction Documents. 
 (j) Perfection. This Agreement, together with the filing of the
financing statements contemplated hereby, is effective to transfer to Buyer (and Buyer shall acquire from the Originator) (i) legal and equitable title to, with the right to sell and encumber each Receivable, whether now existing or hereafter
arising, together with the Collections with respect thereto, and (ii) all of the Originator’s right, title and interest in the Related Security associated with each such Receivable, in each case, free and clear of any Adverse Claim, except
as created by the Transaction Documents. There have been duly filed (or delivered to the Administrative Agent (as Buyer’s collateral assignee) in form suitable for filing) all financing statements or other similar instruments or documents
necessary under the UCC (or any comparable law) of all appropriate jurisdictions to perfect Buyer’s ownership interest in the Receivables originated by the Originator, the Related Security and the Collections. 
 (k) Places of Business and Locations of Records. The state of organization and chief executive office of the Originator and the offices where it
keeps all of its Records are located at the address(es) listed on Exhibit II or such other locations of which Buyer has been notified in accordance with Section 4.2(a) in jurisdictions where all action required by
Section 4.2(a) has been taken and completed. The Originator’s Federal Employer Identification Number and organizational identification number are correctly set forth on Exhibit II. 
 (l) Collections. The conditions and requirements set forth in Section 4.1(i) have at all times been satisfied and duly performed. The
names and addresses of all Collection Banks, together with the account numbers of the Collection Accounts of the Originator at each Collection Bank and the post office box number of each Lock-Box, are listed on Exhibit III. The Originator has not
granted any Person, other than Buyer (and, to the extent contemplated by the Purchase Agreement, the Servicer and the Administrative Agent, as Buyer’s collateral assignee) dominion and control of any Lock-Box or Collection Account, or the right
to take dominion and control of any such Lock-Box or Collection Account at a future time or upon the occurrence of a future event. 
  

 9 

 (m) Material Adverse Effect. Since December 31, 2008, no event has occurred that would have a
Material Adverse Effect. 
 (n) Names. In the past five (5) years, the Originator has not used any corporate names, trade names
or assumed names other than the name in which it has executed this Agreement and as listed on Exhibit II. 
 (o) Ownership of
Originator. Convergys owns, directly or indirectly, 100% of the issued and outstanding shares of capital stock of the Originator, free and clear of any Adverse Claim. Such capital stock is validly issued, fully paid and nonassessable, and there
are no options, warrants or other rights to acquire securities of the Originator or similar rights or agreements pursuant to which such Originator may be required to issue, sell, repurchase or redeem any of its capital stock. 
 (p) Not an Investment Company. The Originator is not an “investment company” within the meaning of the
Investment Company Act of 1940, as amended, or any successor statute. 
 (q) Compliance with Law. The Originator has complied in all
respects with all applicable laws, rules, regulations, orders, writs, judgments, injunctions, decrees or awards to which it may be subject, except where the failure to so comply could not reasonably be expected to have a Material Adverse Effect.
Each Receivable, together with the Contract related thereto, does not contravene any laws, rules or regulations applicable thereto (including, without limitation, laws, rules and regulations relating to truth in lending, fair credit billing, fair
credit reporting, equal credit opportunity, fair debt collection practices and privacy), and no part of such Contract is in violation of any such law, rule or regulation, except where such contravention or violation could not reasonably be expected
to have a Material Adverse Effect. 
 (r) Compliance with Credit and Collection Policy. The Originator has complied in all material
respects with its Credit and Collection Policy with regard to each Receivable and the related Contract, and has not made any material change to such Credit and Collection Policy. 
 (s) Payments to the Originator. With respect to each Receivable transferred hereunder by the Originator to Buyer, the Purchase Price received by
the Originator constitutes reasonably equivalent value in consideration therefor and such transfer was not made for or on account of an antecedent debt. No transfer by the Originator of any Receivable hereunder is or may be voidable under any
section of the Bankruptcy Reform Act of 1978 (11 U.S.C. §§ 101 et seq.), as amended. 
 (t) Enforceability of Contracts.
Each Contract with respect to each Receivable is effective to create, and has created, a legal, valid and binding obligation of the related Obligor to pay the Outstanding Balance of the Receivable created thereunder and any accrued interest thereon,
enforceable against the Obligor in accordance with its terms, except as such enforcement may be limited by applicable bankruptcy, insolvency, reorganization or other 

  

 10 

 
similar laws relating to or limiting creditors’ rights generally and by general principles of equity (regardless of whether enforcement is sought in a
proceeding in equity or at law). 
 (u) Nature of Receivables. Each Receivable is an “account” under and as defined in the
UCC of all applicable jurisdictions. 
 (v) Accounting. The manner in which the Originator accounts for the transactions contemplated
by this Agreement does not jeopardize the true sale analysis. 
 (w) Purpose. The Originator has determined that, from a business
viewpoint, its sales of Receivables to Buyer and the other transactions contemplated herein and in the Purchase Agreement are in the best interests of the Originator. 
 (x) Eligible Receivables. Each Receivable that was included on any Receivables Report as an Eligible Receivable was an Eligible Receivable on the date on which it was sold to Buyer hereunder. 
 (y) Financial Information. All balance sheets, all statements of income and of cash flow and all other financial information of the Originator or
its Subsidiaries (other than Projections) furnished to the Administrative Agent or any Purchaser and described in Section 7.1 have been and will be prepared in accordance with GAAP consistently applied, and do or will present fairly the
consolidated financial condition of the Persons covered thereby as at the dates thereof and the results of their operations for the periods then ended; provided that unaudited financial statements of Buyer and each of Convergys and its
Subsidiaries have been prepared without footnotes, without reliance on any physical inventory and are subject to year-end adjustments. Any Projections furnished by the Originator or by any Responsible Officer of the Originator to the Administrative
Agent or any of the Purchasers for purposes of or in connection with this Agreement shall be, at the time so furnished, based upon estimates and assumptions stated therein, all of which the Originator believes to be reasonable and fair in light of
conditions and facts known to the Originator at such time and reflect the good faith, reasonable and fair estimates by the Originator of the future performance of the Originator and the other information projected therein for the periods set forth
therein. 
 (z) OFAC. Neither the Originator nor any Subsidiary of the Originator (i) is a person whose property or interest in
property is blocked or subject to blocking pursuant to Section 1 of Executive Order 13224 of September 23, 2001 Blocking Property and Prohibiting Transactions With Persons Who Commit, Threaten to Commit, or Support Terrorism (66 Fed. Reg.
49079 (2001)), (ii) engages in any dealings or transactions prohibited by Section 2 of such executive order, or is otherwise associated with any such person in any manner violative of Section 2, or (iii) is a person on the list
of Specially Designated Nationals and Blocked Persons or subject to the limitations or prohibitions under any other U.S. Department of Treasury’s Office of Foreign Assets Control regulation or executive order. 
  

 11 

 (aa) Patriot Act. The Originator and each Subsidiary of the Originator are in compliance, in all
material respects, with the USA Patriot Act (Title 111 of Pub. L. 107-56 (signed into law October 26, 2001))(the “Act”). No part of the proceeds of the purchases hereunder will be used, directly or indirectly, for any
payments to any governmental official or employee, political party, official of a political party, candidate for political office, or anyone else acting in an official capacity, in order to obtain, retain or direct business or obtain any improper
advantage, in violation of the United States Foreign Corrupt Practices Act of 1977, as amended 
 (bb) ERISA. The Originator and each
affiliate that is a member of the same Controlled Group as the Originator is in compliance in all material respects with ERISA, and no lien exists in favor of the PBGC on any of the Receivables. 
 ARTICLE III. 
 CONDITIONS OF PURCHASE

 Section 3.1 Conditions Precedent to Initial Purchase. The initial Purchase from the Originator under this Agreement is subject
to the conditions precedent that (a) Buyer shall have received on or before the date of such Purchase those documents listed on Schedule A and (b) all of the conditions to the initial purchase under the Purchase Agreement
shall have been satisfied or waived in accordance with the terms thereof. 
 Section 3.2 Conditions Precedent to Subsequent
Payments. Buyer’s obligation to pay the Originator for Receivables coming into existence after the Initial Cutoff Date shall be subject to the further conditions precedent that: (a) the Facility Termination Date shall not have
occurred; (b) Buyer (or the Administrative Agent, as Buyer’s collateral assignee) shall have received such other opinions or documents as it may reasonably request pursuant to Section 6.2 of the Purchase Agreement, and
(c) on the date such Receivable came into existence, the following statements shall be true (and acceptance of the proceeds of any payment for such Receivable shall be deemed a representation and warranty by the Originator that such statements
are then true): 
 (i) the representations and warranties of the Originator set forth in Article II are true and
correct on and as of the date such Receivable came into existence as though made on and as of such date; and 
 (ii) no event
has occurred and is continuing that will constitute a Termination Event or a Potential Termination Event. 
 Section 3.3
Reaffirmation of Representations and Warranties. The Originator, by accepting the Purchase Price related to each Purchase of the Originator’s Receivables and Related Security, shall be deemed to have certified that the representations
and warranties of the Originator contained in Article II are true and correct as to the Originator on and as of the date of such Purchase, with the same effect as though made on and as of such day, and that each of the 

  

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applicable conditions precedent set forth in this Article III has been satisfied as of the date of such purchase. 
 ARTICLE IV. 
 COVENANTS 
 Section 4.1 Affirmative Covenants of Originator. Until the date on which this Agreement terminates in accordance with its terms, the
Originator hereby covenants as set forth below: 
 (a) Financial Reporting. The Originator will maintain, for itself and each of its
Subsidiaries, a system of accounting established and administered in accordance with GAAP, and furnish to Buyer (or to the Administrative Agent, as Buyer’s collateral assignee): 
 (i) Annual Reporting. Within 90 days after the end of each fiscal year of the Originator, consolidated statements of income,
shareholders’ equity and cash flows of Convergys and its Subsidiaries for such year and the related consolidated balance sheet as at the end of such year, setting forth in each case in comparative form the corresponding figures for the
preceding fiscal year, and accompanied by an opinion thereon of independent certified public accountants of recognized national standing, which opinion shall state that said consolidated financial statements fairly present in all material respects
the consolidated financial condition and results of operations of the Originator and its Subsidiaries as at the end of, and for, such fiscal year (it being agreed that the furnishing of Convergy’s annual report on Form 10-K for such year
containing such financial statements, as filed with the SEC and posted on the SEC’s website at www.sec.gov, will satisfy the obligation to deliver such annual financials under this Section 4.1(a)(i)). 
 (ii) Quarterly Reporting. Within 45 days after the end of each fiscal quarter of the Originator other than the last fiscal quarter
in each fiscal year, consolidated statements of income, shareholders’ equity and cash flows of Convergys and its Subsidiaries for such fiscal quarter and for the portion of the fiscal year ended at the end of such fiscal quarter, and the
related consolidated balance sheet as at the end of such fiscal quarter, accompanied, in each case, by a certificate of a Senior Officer, which certificate shall state that said consolidated financial statements fairly present in all material
respects the consolidated financial condition and results of operations of Convergys in accordance with GAAP, consistently applied, as at the end of, and for, such period (subject to normal year-end audit adjustments) (it being agreed that the
furnishing of the Convergy’s quarterly report on Form 10-Q for such quarter containing such financial statements, as filed with the SEC and posted on the SEC’s website at www.sec.gov, will satisfy the obligation to deliver such
quarterly financials under this Section 4.1(a)(ii)). 
  

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 (iii) Compliance Certificate. Together with the financial statements required
hereunder, a compliance certificate in substantially the form of Exhibit IV signed by an Authorized Officer of the Originator and dated the date of such annual financial statement or such quarterly financial statement, as the case may
be. 
 (iv) Shareholders Statements and Reports. Promptly upon the furnishing thereof to the shareholders of Convergys,
copies of all financial statements, reports and proxy statements so furnished. 
 (v) SEC Filings. Promptly upon the
filing thereof, copies of all registration statements and annual, quarterly, monthly or other regular reports (other than SEC Forms 10-K and 10-Q filed by Convergys and delivered in accordance with Sections 4.1(a)(i) and (ii) and
other than SEC Forms 3, 4 or 5) which Convergys or any of its Subsidiaries files with the SEC. 
 (vi) Copies of
Notices. Promptly upon its receipt of any notice, request for consent, financial statements, certification, report or other communication under or in connection with any Transaction Document from any Person other than Buyer, any of the Agents or
any of the Purchasers, copies of the same. 
 (vii) Change in Credit and Collection Policy. At least thirty
(30) days prior to the effectiveness of any material change in or material amendment to the Originator’s Credit and Collection Policy, a copy of its Credit and Collection Policy then in effect and a notice (A) indicating such change
or amendment, and (B) if such proposed change or amendment would be reasonably likely to adversely affect the collectibility of the Receivables or decrease the credit quality of any newly created Receivables, requesting Buyer’s (and the
Administrative Agent’s, as Buyer’s assignee) consent thereto. 
 (viii) Other Information. Promptly, from
time to time, such other information, documents, records or reports relating to the Receivables or the condition or operations, financial or otherwise, of the Originator as Buyer (or the Administrative Agent, as Buyer’s collateral assignee) may
from time to time reasonably request in order to protect the interests of Buyer (and the Administrative Agent, as Buyer’s collateral assignee) under or as contemplated by this Agreement. 
 (b) Notices. The Originator will notify the Buyer (and the Administrative Agent, as Buyer’s collateral assignee) in writing of any of the
following promptly upon learning of the occurrence thereof, describing the same and, if applicable, the steps being taken with respect thereto: 
  

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 (i) Termination Events or Potential Termination Events. The occurrence of each
Termination Event and each Potential Termination Event, by a statement of an Authorized Officer of the Originator. 
 (ii)
Judgment and Proceedings. (1) The entry of any judgment or decree against the Originator or any of its Subsidiaries in excess of $15,000,000 and (2) the institution of any litigation, arbitration proceeding or governmental
proceeding against the Originator which, individually or in the aggregate, could reasonably be expected to have a Material Adverse Effect. 
 (iii) Material Adverse Effect. The occurrence of any event or condition that has had, or could reasonably be expected to have, a Material Adverse Effect. 
 (iv) Defaults Under Other Agreements. The occurrence of a default or an event of default under any other financing arrangement
involving Indebtedness or a line of credit in excess of $5,000,000 pursuant to which the Originator is a debtor or an obligor. 
 (v) Downgrade of Convergys. Any downgrade in the rating of any Indebtedness of Convergys by Standard and Poor’s Ratings Group or by Moody’s Investors Service, Inc., setting forth the Indebtedness affected and the nature of
such change. 
 (c) Compliance with Laws and Preservation of Corporate Existence. The Originator will comply in all respects with all
applicable laws, rules, regulations, orders, writs, judgments, injunctions, decrees or awards to which it may be subject, except where the failure to so comply could not reasonably be expected to have a Material Adverse Effect. The Originator will
preserve and maintain its corporate existence, rights, franchises and privileges in the jurisdiction of its incorporation, and qualify and remain qualified in good standing as a foreign corporation in each jurisdiction where its business is
conducted, except where the failure to so qualify or remain in good standing could not reasonably be expected to have a Material Adverse Effect. 
 (d) Audits. The Originator will furnish to Buyer (and to the Administrative Agent and each Purchaser, as Buyer’s collateral assignees) from time to time such information with respect to it and the Receivables originated or
serviced by it as Buyer (or the Administrative Agent or any of the Purchasers) may reasonably request. The Originator will, from time to time during regular business hours as requested by Buyer (or the Administrative Agent or any of the Purchasers),
upon reasonable notice and at the sole cost of the Originator, permit Buyer and the Administrative Agent and each of the Purchasers or their respective agents or representatives: (i) to examine and make copies of and abstracts from all Records
(other than Excluded Contracts) in the possession or under the control of the Originator relating to such Receivables and the Related Security (other than Excluded Contracts), including, without limitation, the related Contracts (other than Excluded
Contracts) and the related Invoices, and (ii) to visit the offices and properties of the Originator for the purpose of examining such materials described in clause (i)

  

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above, and to discuss matters relating to the Originator’s financial condition or such Receivables and the Related Security or the Originator’s
performance under any of the Transaction Documents or the Originator’s performance under the Contracts and, in each case, with any of the officers or employees of the Originator having knowledge of such matters (each of the foregoing
examinations and visits, a “Review”); provided, however, that, except in connection with an Extension Request under and as defined in the Purchase Agreement, so long as no Amortization Event or Potential
Amortization Event (each, as defined in the Purchase Agreement) has occurred, the Originator shall only be responsible for the costs and expenses of two (2) Reviews in any one calendar year. 
 (e) Keeping and Marking of Records and Books. 
 (i) The Originator will maintain and implement administrative and operating procedures (including, without limitation, an ability to recreate records evidencing Receivables originated by it in the event of the
destruction of the originals thereof), and keep and maintain all documents, books, records and other information reasonably necessary or advisable for the collection of all such Receivables (including, without limitation, records adequate to permit
the immediate identification of each such new Receivable and all Collections of and adjustments to each such existing Receivable). The Originator will give Buyer (and the Administrative Agent and each Purchaser, as Buyer’s collateral assignees)
notice of any material change in the administrative and operating procedures referred to in the previous sentence other than a change in the type of software used by the Originator. 
 (ii) The Originator will: (A) on or prior to the Effective Date, mark its master data processing records and other books and records
relating to the Receivables originated by it with a legend, acceptable to Buyer (and to the Administrative Agent, as Buyer’s collateral assignee), describing Buyer’s ownership interests in such Receivables and further describing the
Receivables Interests of the Administrative Agent (on behalf of the Purchasers) under the Purchase Agreement and (B) upon the request of Buyer (or the Administrative Agent or any of the Purchasers, as Buyer’s collateral assignees)
following the occurrence of a Termination Event or an Amortization Event (as defined in the Purchase Agreement: (x) mark each Contract with a legend describing Buyer’s ownership interests in such Receivables and further describing the
Receivables Interests of the Administrative Agent (on behalf of the Purchasers) and (y) deliver to Buyer (or, following the occurrence and during the continuance of an Amortization Event, to the Administrative Agent, as Buyer’s collateral
assignee) all Contracts (including, without limitation, all multiple originals of any such Contract that constitutes an instrument, a certificated security or chattel paper under the UCC but excluding Excluded Contracts) and all Invoices (including,
without limitation, all multiple originals of any such Invoice that constitutes an 

  

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instrument, a certificated security or chattel paper under the UCC) relating to such Receivables. 
 (f) Compliance with Contracts and Credit and Collection Policy. The Originator will timely and fully (i) perform and comply with all
provisions, covenants and other promises required to be observed by it under the Contracts related to the Receivables originated or serviced by it, and (ii) comply in all material respects with its Credit and Collection Policy in regard to each
such Receivable and the related Contract. 
 (g) Ownership. The Originator will take all necessary action to establish and maintain,
irrevocably in Buyer, (i) legal and equitable title to the Receivables originated by the Originator and the associated Collections and (ii) all of the Originator’s right, title and interest in the Related Security associated with such
Receivables, in each case, free and clear of any Adverse Claims other than Adverse Claims in favor of Buyer (and the Administrative Agent, as Buyer’s collateral assignee) (including, without limitation, the filing of all financing statements or
other similar instruments or documents necessary under the UCC (or any comparable law) of all appropriate jurisdictions to perfect Buyer’s interest in such Receivables, Related Security and Collections and such other action to perfect, protect
or more fully evidence the interest of Buyer as Buyer (or the Administrative Agent, as Buyer’s collateral assignee) may reasonably request). 
 (h) Purchasers’ Reliance. The Originator acknowledges that the Administrative Agent and the Purchasers are entering into the transactions contemplated by the Purchase Agreement in reliance upon Buyer’s identity as a legal
entity that is separate from the Originator and any Affiliates thereof. Therefore, from and after the date of execution and delivery of this Agreement, the Originator will take all reasonable steps including, without limitation, all steps that Buyer
(or the Administrative Agent, as Buyer’s collateral assignee) may from time to time reasonably request to maintain Buyer’s identity as a separate legal entity and to make it manifest to third parties that Buyer is an entity with assets and
liabilities distinct from those of the Originator and any Affiliates thereof and not just a division of the Originator or any such Affiliate. Without limiting the generality of the foregoing and in addition to the other covenants set forth herein,
the Originator (i) will not hold itself out to third parties as liable for the debts of Buyer nor purport to own the Receivables and other assets acquired by Buyer, (ii) will take all other actions necessary on its part to ensure that
Buyer is at all times in compliance with the covenants set forth in Section 7.1(i) of the Purchase Agreement and (iii) will cause all tax liabilities arising in connection with the transactions contemplated herein or otherwise to be
allocated between the Originator and Buyer on an arm’s-length basis and in a manner consistent with the procedures set forth in U.S. Treasury Regulations §§1.1502-33(d) and 1.1552-1. 
 (i) Collections. The Originator shall direct all Obligors to make payments of the Originator’s Receivables directly to a Lock Box or
Collection Account that has been transferred into the name of the Buyer (or the Administrative Agent, as Buyer’s collateral assignee) and is the subject of a Collection Account Agreement at a Collection Bank. If, notwithstanding the foregoing,
any Obligor makes payment to the Originator, the Originator further agrees to remit any Collections (including any security deposits applied to the 

  

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Outstanding Balance of any Receivable) that it receives on such Receivables directly to a Collection Bank for deposit into a Collection Account within two
(2) Business Days after receipt thereof, and agrees that all such Collections shall be deemed to be received in trust for Buyer (and the Administrative Agent, as Buyer’s collateral assignee); provided that, to the extent
permitted pursuant to Section 1.3, the Originator may retain such Collections as a portion of the Purchase Price then payable to or apply such Collections to the reduction of the outstanding balance of its Subordinated Note. 

(j) Taxes. Except to the extent that the Originator is included in consolidated tax returns or reports filed by Convergys, the Originator will
file all tax returns and reports required by law to be filed by it and will promptly pay all taxes and governmental charges at any time owing, except any such taxes which are not yet delinquent or are being diligently contested in good faith by
appropriate proceedings and for which adequate reserves in accordance with GAAP shall have been set aside on its books. The Originator will also pay when due any taxes payable in connection with the Receivables originated by it, exclusive of taxes
on or measured by income or gross receipts of Buyer and its assigns. 
 (k) Insurance. The Originator will maintain in effect, at the
Originator’s expense, such casualty and liability insurance as the Originator deems appropriate in its good faith business judgment. The Originator will pay the premiums therefor. The foregoing requirements shall not be construed to negate,
reduce or modify, and are in addition to, the Originator’s obligations hereunder. 
 (l) Reports. The
Originator shall prepare the following reports and forward to the Servicer (i) on the 20th day of each month or if such date is not a Business Day, the next Business Day, and at such times as the Servicer shall request (the “Receivables Reporting Date”), a Receivables Report and
(ii) at such times as the Servicer shall reasonably request, a listing by Obligor of all Receivables originated by the Originator together with an aging of such Receivables. 
 Section 4.2 Negative Covenants of Originator. Until the date on which this Agreement terminates in accordance with its terms, the Originator
hereby covenants that: 
 (a) Name Change, Offices and Records. The Originator will not (i) change its name (within the meaning
of Section 9-507(c) of any applicable enactment of the UCC), identity, corporate structure or location of books and records unless, at least fifteen (15) Business Days prior to the effective date of any such name change, change in
corporate structure or change in location of books and records, the Originator notifies Buyer thereof and delivers to Buyer (or to the Administrative Agent, as Buyer’s collateral assignee) such financing statements (Forms UCC-1 and UCC-3)
executed by the Originator (if required under applicable law) which Buyer (or the Administrative Agent, as Buyer’s collateral assignee) may reasonably request to reflect such name change, location change or change in corporate structure,
together with such other documents and instruments that Buyer (or the Administrative Agent, as Buyer’s collateral assignee) may reasonably request in connection therewith and has taken all other steps to ensure 

  

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that Buyer continues to have an exclusive perfected ownership or security interest in the Receivables originated by it, the Related Security related thereto
and any Collections thereon, or (ii) change its jurisdiction of organization unless Buyer (and the Administrative Agent, as Buyer’s collateral assignee) shall have received from the Originator, prior to such change, (A) those items
described in clause (i) hereof, and (B) if Buyer (or the Administrative Agent, as Buyer’s collateral assignee) shall so request, an opinion of counsel, in form and substance reasonably satisfactory to such Person, as to such
organization and the Originator’s valid existence and good standing and the perfection and priority of Buyer’s ownership or security interest in the Receivables originated by the Originator and the Related Security and the Collections
related thereto. 
 (b) Change in Payment Instructions to Obligors. The Originator will not add or terminate any bank as a Collection
Bank, or make any change in the instructions to Obligors regarding payments to be made to any Lock-Box or Collection Account, unless Buyer (and the Administrative Agent, as Buyer’s collateral assignee) shall have received, at least ten
(10) days before the proposed effective date therefor, (i) written notice of such addition, termination or change and (ii) with respect to the addition of a Collection Bank or a Collection Account or Lock-Box, an executed Collection
Account Agreement with respect to the new Collection Account or Lock-Box; provided, however, that the Originator may make changes in instructions to Obligors regarding payments if such new instructions require such Obligor to make payments to
another existing Collection Account. 
 (c) Modifications to Contracts and Credit and Collection Policy. The Originator will not make
any change to its Credit and Collection Policy that could adversely affect the collectibility of the Receivables originated or serviced by the Originator or decrease the credit quality of any such newly created Receivables. Except as otherwise
permitted in its capacity as a permitted sub-Servicer pursuant to Article VIII of the Purchase Agreement, the Originator will not extend, amend or otherwise modify the terms of any Receivable originated or serviced by it or any Contract related
thereto in any material respect other than in accordance with its Credit and Collection Policy. 
 (d) Sales, Liens. Except pursuant
to the Transaction Documents, the Originator will not sell, assign (by operation of law or otherwise) or otherwise dispose of, or grant any option with respect to, or create or suffer to exist any Adverse Claim upon (including, without limitation,
the filing of any financing statement) or with respect to, any Receivable originated by it or the associated Related Security or Collections, or upon or with respect to any Contract under which any Receivable arises, or any Lock-Box or Collection
Account, or assign any right to receive income with respect thereto (other than, in each case, the creation of the interests therein in favor of Buyer provided for herein), and the Originator will defend the right, title and interest of Buyer in, to
and under any of the foregoing property, against all claims of third parties claiming through or under the Originator. The Originator shall not create or suffer to exist any mortgage, pledge, security interest, encumbrance, lien, charge or other
similar arrangement on any of its inventory. 
  

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 (e) Accounting for Purchase. The Originator will not, and will not permit any Affiliate to,
account for the transactions contemplated hereby in any manner other than as a sale by the Originator to Buyer of Receivables originated by the Originator and the associated Collections and Related Security. 
 ARTICLE V. 
 TERMINATION EVENTS 

 Section 5.1 Termination Events. The occurrence of any one or more of the following events shall constitute a “Termination
Event” with respect to the Originator: 
 (a) The Originator shall fail to make any payment or deposit required hereunder
on or within one (1) Business Day after the date on which the same is required to be made. 
 (b) The Originator or
Performance Guarantor shall fail to perform or observe any covenant contained in Section 4.1(l) or any provision of Section 4.2. 
 (c) (i) The Originator or Performance Guarantor shall fail to perform or observe any other covenant, agreement or other obligation hereunder (other than as referred to in another paragraph of this
Section 5.1) or any other Transaction Document to which it is a party and such failure shall continue for three (3) consecutive Business Days following the earlier to occur of (i) notice from Buyer (or the Administrative Agent
or any Purchaser, as its collateral assignee) of such non-performance or non-observance, or (ii) the date on which a Responsible Officer of the Originator (or Performance Guarantor, as the case may be) otherwise becomes aware of such
non-performance or non-observance. 
 (d) Any representation, warranty, certification or statement made by the Originator in
this Agreement, any other Transaction Document or in any other document required to be delivered pursuant hereto or thereto shall prove to have been incorrect or misleading when made or deemed made in any material respect, provided
that the materiality threshold in this subsection shall not be applicable with respect to any representation or warranty which itself contains a materiality threshold. 
 (e) The Originator shall default, or the Performance Guarantor or any of its Subsidiaries (other than the Originator) shall default, in
the payment when due of any principal or of or interest on any Material Indebtedness or shall fail to observe or perform any other agreement or condition relating to any such Material Indebtedness and such default has not been waived by the
applicable lenders before the expiration of any applicable grace periods; or any other event or condition shall occur which results in a default under any such Material Indebtedness. 
 (f) (i) The Originator, Performance Guarantor or any of their respective Subsidiaries shall generally not pay its debts as such debts
become due or shall admit in 

  

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writing its inability to pay its debts generally or shall make a general assignment for the benefit of creditors; or (ii) any proceeding shall be
instituted by or against the Originator, Performance Guarantor or any of their respective Subsidiaries seeking to adjudicate it bankrupt or insolvent, or seeking liquidation, winding up, reorganization, arrangement, adjustment, protection, relief or
composition of it or its debts under any law relating to bankruptcy, insolvency or reorganization or relief of debtors, and in the case of any such proceeding instituted against (but not instituted by) it, either such proceeding shall remain
undismissed or unstayed for a period of 30 days, or any of the actions sought in such proceeding (including, without limitation, the entry of an order for relief or the appointment of a receiver, trustee or other similar official for it or any
substantial part of its property) shall occur or (iii) the Originator, Performance Guarantor or any of their respective Subsidiaries shall take any corporate action to authorize any of the actions set forth in the foregoing clauses (i) or
(ii) of this subsection (f). 
 (g) A Change of Control or a Credit Agreement Change of Control shall occur with respect
to the Originator or Performance Guarantor. 
 (h) One or more final judgments for the payment of money in an amount in excess
of $15,000,00, individually or in the aggregate, shall be entered against the Originator or Performance Guarantor on claims not covered by insurance or as to which the insurance carrier has denied its responsibility, and such judgment shall continue
unsatisfied and in effect for thirty (30) consecutive days without a stay of execution. 
 Section 5.2 Remedies. Upon the
occurrence and during the continuation of a Termination Event, Buyer may take any of the following actions: (i) declare the Termination Date to have occurred, whereupon the Termination Date shall forthwith occur, without demand, protest or
further notice of any kind, all of which are hereby expressly waived by the Originator; provided, however, that upon the occurrence of a Termination Event described in Section 5.1(f), or of an actual or deemed
entry of an order for relief with respect to Performance Guarantor or the Originator under the Federal Bankruptcy Code, the Termination Date shall automatically occur, without demand, protest or any notice of any kind, all of which are hereby
expressly waived by the Originator and (ii) to the fullest extent permitted by applicable law, declare that the Default Fee shall accrue with respect to any amounts then due and owing by the Originator to Buyer. The aforementioned rights and
remedies shall be without limitation and shall be in addition to all other rights and remedies of Buyer (or the Administrative Agent, as Buyer’s collateral assignee) otherwise available under any other provision of this Agreement, by operation
of law, at equity or otherwise, all of which are hereby expressly preserved, including, without limitation, all rights and remedies provided under the UCC, all of which rights shall be cumulative. 
  

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 ARTICLE VI. 
 INDEMNIFICATION 
 Section 6.1 Indemnities by Originator. Without limiting any other rights that
Buyer may have hereunder or under applicable law, the Originator hereby agrees to indemnify (and pay upon demand to) Buyer and its assigns, officers, directors, agents and employees (each, an “Indemnified Party”) from and
against any and all damages, losses, claims, taxes, liabilities, costs, expenses and for all other amounts payable, including reasonable attorneys’ fees (which attorneys may be employees of Buyer or any such assign) and disbursements (all of
the foregoing being collectively referred to as “Indemnified Amounts”) awarded against or incurred by any of them arising out of or as a result of this Agreement or the acquisition, either directly or indirectly, by Buyer of
an interest in the Receivables originated by the Originator, excluding, however, in all of the foregoing cases: 
 (a)
Indemnified Amounts to the extent a final judgment of a court of competent jurisdiction holds that such Indemnified Amounts resulted from gross negligence or willful misconduct on the part of the Indemnified Party seeking indemnification;

 (b) Indemnified Amounts to the extent the same includes losses in respect of Receivables that are uncollectible on account
of the insolvency, bankruptcy or lack of creditworthiness of the related Obligor; or 
 (c) taxes imposed by the United
States, the Indemnified Party’s jurisdiction of organization (or, in the case of an individual, primary residence) or any other jurisdiction in which such Indemnified Party has established a taxable nexus other than in connection with the
transactions contemplated hereby and by the Purchase Agreement on or measured by the overall net income of such Indemnified Party to the extent that the computation of such taxes is consistent with the Intended Characterization; 
 provided, however, that nothing contained in this sentence shall limit the liability of the Originator or limit the recourse of Buyer to the Originator for
amounts otherwise specifically provided to be paid by the Originator under the terms of this Agreement. Without limiting the generality of the foregoing indemnification, but subject to the exclusions in clauses (a), (b) and (c) above, the
Originator shall indemnify Buyer for Indemnified Amounts (including, without limitation, losses in respect of uncollectible Receivables, regardless of whether reimbursement therefor would constitute recourse to the Originator) relating to or
resulting from: 
 (i) any representation or warranty made by the Originator (or any of its officers) under or in connection
with this Agreement, any other Transaction Document to which the Originator is a party or any other information or report required to be delivered by any such Person pursuant hereto or thereto, which shall have been false or incorrect when made or
deemed made; 
  

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 (ii) the failure by the Originator to comply with any applicable law, rule or regulation
with respect to any Receivable originated by it, or any Contract related thereto, or the nonconformity of any such Receivable or Contract with any such applicable law, rule or regulation or any failure of the Originator to keep or perform any of its
obligations, express or implied, with respect to any such Contract; 
 (iii) any failure of the Originator to perform its
duties, covenants or other obligations in accordance with the provisions of this Agreement or any other Transaction Document to which it is a party; 
 (iv) any products liability, environmental liability, personal injury or damage suit, or other similar claim arising out of or in connection with goods that are the subject of any Contract or any Receivable originated
by the Originator; 
 (v) any dispute, claim, offset or defense (other than discharge in bankruptcy of the Obligor) of the
Obligor to the payment of any Receivable originated by the Originator (including, without limitation, a defense based on such Receivable or the related Contract not being a legal, valid and binding obligation of such Obligor enforceable against it
in accordance with its terms), or any other claim resulting from the sale of goods or services related to such Receivable or the furnishing or failure to furnish such goods or services; 
 (vi) the commingling of Collections of such Receivables at any time with other funds; 
 (vii) any investigation, litigation or proceeding related to or arising from this Agreement or any other Transaction Document to which the
Originator is a party, the transactions contemplated hereby, the use by the Originator of the proceeds of any purchase from it hereunder or any other investigation, litigation or proceeding relating to the Originator in which any Indemnified Party
becomes involved as a result of any of the transactions contemplated hereby; 
 (viii) any inability to litigate any claim
against any Obligor in respect of any such Receivable as a result of such Obligor being immune from civil and commercial law and suit on the grounds of sovereignty or otherwise from any legal action, suit or proceeding; 
 (ix) (A) failure of the Originator generally to pay its debts as such debts become due or admission by the Originator in writing of
its inability to pay its debts generally or any making by the Originator of a general assignment for the benefit of creditors; or (B) the institution of any proceeding by or against the Originator seeking to adjudicate it bankrupt or insolvent,
or seeking liquidation, winding up, reorganization, arrangement, adjustment, protection, relief or composition of it or its debts under any law relating to bankruptcy, insolvency or 

  

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reorganization or relief of debtors, or seeking the entry of an order for relief or the appointment of a receiver, trustee or other similar official for it
or any substantial part of its property, or (C) the taking by the Originator of any corporate action to authorize any of the actions set forth in clauses (A) or (B) above in this clause (ix); 
 (x) any failure to vest and maintain vested in Buyer, or to transfer to Buyer, legal and equitable title to, and ownership of, an
exclusive perfected ownership interest in the Receivables originated by the Originator and the associated Related Security and Collections, free and clear of any Adverse Claim (except as created by the Transaction Documents); 
 (xi) the failure to have filed, or any delay in filing, financing statements or other similar instruments or documents under the UCC of
any applicable jurisdiction or other applicable laws with respect to any such Receivable, the Related Security and Collections with respect thereto, and the proceeds of any thereof, whether at the time of sale to Buyer or at any subsequent time; and

 (xii) any action or omission by the Originator which reduces or impairs the rights of Buyer with respect to any Receivable
or the value of any such Receivable. 
 Section 6.2 Other Costs and Expenses. In addition to the obligations of the Originator
under Section 6.1, the Originator agrees to pay on demand: 
 (a) all reasonable costs and expenses, including
attorneys’ fees, in connection with the enforcement against the Originator of this Agreement and the other Transaction Documents executed by the Originator; and 
 (b) all stamp duties and other similar filing or recording taxes and fees payable or determined to be payable in connection with the
execution, delivery, filing and recording of this Agreement or the other Transaction Documents executed by the Originator, and agrees to indemnify Indemnified Parties against any liabilities with respect to or resulting from any delay in paying or
omission to pay such taxes and fees. 
 ARTICLE VII. 
 MISCELLANEOUS 
 Section 7.1 Waivers and Amendments. 
 (a) No failure or delay on the part of Buyer (or, following the occurrence and during the continuance of an Amortization Event, the
Administrative Agent, as Buyer’s collateral assignee) in exercising any power, right or remedy under this Agreement shall operate as a waiver thereof, nor shall any single or partial exercise of any such power, 

  

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right or remedy preclude any other further exercise thereof or the exercise of any other power, right or remedy. The rights and remedies herein provided
shall be cumulative and nonexclusive of any rights or remedies provided by law. Any waiver of this Agreement shall be effective only in the specific instance and for the specific purpose for which given. 
 (b) No provision of this Agreement may be amended, supplemented, modified or waived except in writing signed by the Originator and Buyer
and, to the extent required under the Purchase Agreement, the Agents and/or the Purchasers. 
 Section 7.2 Notices. All
communications and notices provided for hereunder shall be in writing (including bank wire, telecopy or electronic facsimile transmission or similar writing) and shall be given to the other parties hereto at their respective addresses or telecopy
numbers set forth on the signature pages hereof or at such other address or telecopy number as such Person may hereafter specify for the purpose of notice to each of the other parties hereto. Each such notice or other communication shall be
effective (a) if given by telecopy, upon the receipt thereof, (b) if given by mail, three (3) Business Days after the time such communication is deposited in the mail with first class postage prepaid or (c) if given by any other
means, when received at the address specified in this Section 7.2. 
 Section 7.3 Protection of Ownership Interests of
Buyer. 
 (a) The Originator agrees that from time to time, at its expense, it will promptly execute and deliver all
instruments and documents, and take all actions, that may be necessary or desirable, or that Buyer (or the Administrative Agent, as Buyer’s collateral assignee) may request, to perfect, protect or more fully evidence the interest of Buyer
hereunder and the Receivables Interests, or to enable Buyer (or, following the occurrence and during the continuance of an Amortization Event, the Administrative Agent, as Buyer’s collateral assignee) to exercise and enforce its (or their)
rights and remedies hereunder. At any time, Buyer may, at the Originator’s sole cost and expense, direct the Originator to notify the Obligors of Receivables originated or serviced by it of the ownership interests of Buyer under this Agreement
and may also direct that payments of all amounts due or that become due under any or all Receivables be made directly to Buyer or its designee. 
 (b) If the Originator fails to perform any of its obligations hereunder, Buyer may (but shall not be required to) perform, or cause performance of, such obligation, and Buyer’s costs and expenses incurred in
connection therewith shall be payable by the Originator as provided in Section 6.2. The Originator irrevocably authorizes Buyer (and, from and after the occurrence and during the continuance of an Amortization Event, the Administrative
Agent, as Buyer’s collateral assignee) at any time and from time to time in the sole discretion of Buyer (or the Administrative Agent), and appoints Buyer (and, from and after the occurrence and during the continuance of an Amortization Event,
the Administrative Agent) as its attorney(ies)-in-fact, to act on behalf of the Originator (i) to 

  

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execute on behalf of the Originator as debtor and to file financing statements necessary or desirable in Buyer’s sole discretion to perfect and to
maintain the perfection and priority of the ownership interest of Buyer in the Receivables and (ii) to file a carbon, photographic or other reproduction of this Agreement or any financing statement with respect to the Receivables as a financing
statement in such offices as Buyer (or, as applicable, the Administrative Agent) in its sole discretion deem necessary or desirable to perfect and to maintain the perfection and priority of Buyer’s interests in the Receivables. This appointment
is coupled with an interest and is irrevocable. 
 Section 7.4 Confidentiality. 
 (a) Each of the parties hereto shall maintain and shall cause each of its employees and officers to maintain the confidentiality of the
Fee Letters and the other confidential or proprietary information with respect to the Originator (including, without limitation, confidential information with respect to its Obligors), the Administrative Agent, the Purchasers and their respective
businesses obtained by it or them in connection with the structuring, negotiating and execution of the transactions contemplated herein, except that such party and its officers and employees may disclose such information (i) to such
party’s external accountants and attorneys and (ii) as required by any applicable law, regulation or order of any judicial or administrative proceeding provided that each party shall use commercially reasonable efforts to ensure, to the
extent permitted given the circumstances, that any such information which is so disclosed is kept confidential. 
 (b)
Anything herein to the contrary notwithstanding, the Originator hereby consents to the disclosure of any nonpublic information with respect to it (i) to the Administrative Agent and each of the Purchasers, (ii) to any prospective or actual
assignee or participant of the Administrative Agent or any of the Purchasers, and (iii) to any rating agency, Commercial Paper dealer or provider of a surety, guaranty or credit or liquidity enhancement to a Purchaser or any entity organized
for the purpose of purchasing, or making loans secured by, financial assets for which any of the Purchasers acts as the administrative agent or administrator and to any officers, directors, employees, outside accountants and attorneys of any of the
foregoing, provided each such Person is advised of the confidential nature of such information and, in the case of a Person described in clause (ii) above, agrees to be bound by the provisions of this Section 7.4. In addition, the
Administrative Agent and each Purchaser may disclose any such nonpublic information pursuant to any law, rule, regulation, direction, request or order of any judicial, administrative or regulatory authority or proceedings (whether or not having the
force or effect of law) although each of them shall use commercially reasonable efforts to ensure, to the extent permitted given the circumstances, that any such information which is so disclosed is kept confidential. 
 Section 7.5 Bankruptcy Petition. 
  

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 The Originator covenants and agrees that, prior to the date that is one year and one day after the
payment in full of all Aggregate Unpaids under the Purchase Agreement, it will not institute against, or join any other Person in instituting against, Buyer any bankruptcy, reorganization, arrangement, insolvency or liquidation proceedings or other
similar proceeding under the laws of the United States or any state of the United States. 
 Section 7.6 CHOICE OF LAW. THIS
AGREEMENT SHALL BE GOVERNED AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS (AND NOT THE LAW OF CONFLICTS) OF THE STATE OF NEW YORK. 
 Section 7.7 CONSENT TO JURISDICTION. THE ORIGINATOR HEREBY IRREVOCABLY SUBMITS TO THE NON-EXCLUSIVE JURISDICTION OF ANY UNITED STATES FEDERAL OR NEW YORK STATE COURT SITTING IN NEW YORK, NEW YORK IN ANY ACTION OR PROCEEDING
ARISING OUT OF OR RELATING TO THIS AGREEMENT OR ANY DOCUMENT EXECUTED BY THE ORIGINATOR PURSUANT TO THIS AGREEMENT, AND THE ORIGINATOR HEREBY IRREVOCABLY AGREES THAT ALL CLAIMS IN RESPECT OF SUCH ACTION OR PROCEEDING MAY BE HEARD AND DETERMINED IN
ANY SUCH COURT AND IRREVOCABLY WAIVES ANY OBJECTION IT MAY NOW OR HEREAFTER HAVE AS TO THE VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING BROUGHT IN SUCH A COURT OR THAT SUCH COURT IS AN INCONVENIENT FORUM. NOTHING HEREIN SHALL LIMIT THE RIGHT OF
BUYER (OR ITS ASSIGNS) TO BRING PROCEEDINGS AGAINST THE ORIGINATOR IN THE COURTS OF ANY OTHER JURISDICTION. ANY JUDICIAL PROCEEDING BY THE ORIGINATOR AGAINST BUYER (OR ITS ASSIGNS) OR ANY AFFILIATE THEREOF INVOLVING, DIRECTLY OR INDIRECTLY, ANY
MATTER IN ANY WAY ARISING OUT OF, RELATED TO, OR CONNECTED WITH THIS AGREEMENT OR ANY DOCUMENT EXECUTED BY THE ORIGINATOR PURSUANT TO THIS AGREEMENT SHALL BE BROUGHT ONLY IN A COURT IN NEW YORK, NEW YORK. 
 Section 7.8 WAIVER OF JURY TRIAL. EACH PARTY HERETO HEREBY WAIVES TRIAL BY JURY IN ANY JUDICIAL PROCEEDING INVOLVING, DIRECTLY OR INDIRECTLY,
ANY MATTER (WHETHER SOUNDING IN TORT, CONTRACT OR OTHERWISE) IN ANY WAY ARISING OUT OF, RELATED TO, OR CONNECTED WITH THIS AGREEMENT, ANY DOCUMENT EXECUTED BY THE ORIGINATOR PURSUANT TO THIS AGREEMENT OR THE RELATIONSHIP ESTABLISHED HEREUNDER OR
THEREUNDER. 
  

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 Section 7.9 Integration; Binding Effect; Survival of Terms. 
 (a) This Agreement and each other Transaction Document contain the final and complete integration of all prior expressions by the parties
hereto with respect to the subject matter hereof and shall constitute the entire agreement among the parties hereto with respect to the subject matter hereof superseding all prior oral or written understandings. 
 (b) This Agreement shall be binding upon and inure to the benefit of the Originator, Buyer and their respective successors and permitted
assigns (including any trustee in bankruptcy). The Originator may not assign any of its rights and obligations hereunder or any interest herein without the prior written consent of Buyer. Buyer may pledge and assign at any time its rights and
obligations hereunder and interests herein to any other Person without the consent of the Originator, and hereby notifies the Originator that it has pledged and collaterally assigned its right, title and interest hereunder with respect to each
Receivable in which the Purchasers have acquired any interest under the Receivables Purchase Agreement to the Administrative Agent, for the benefit of the Administrative Agent and each Purchaser under the Purchase Agreement. This Agreement shall
create and constitute the continuing obligation of each of the parties hereto in accordance with its terms and shall remain in full force and effect until terminated in accordance with its terms; provided, however, that the rights and remedies with
respect to (i) any breach of any representation and warranty made by the Originator pursuant to Article II; (ii) the indemnification and payment provisions of Article VI; and (iii) Section 7.5 shall be continuing and
shall survive any termination of this Agreement. 
 Section 7.10 Counterparts; Severability; Section References. This Agreement
may be executed in any number of counterparts and by different parties hereto in separate counterparts, each of which when so executed shall be deemed to be an original and all of which, taken together, shall constitute one and the same agreement.
Any provisions of this Agreement which are prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and
any such prohibition or unenforceability in any jurisdiction shall not invalidate or render unenforceable such provision in any other jurisdiction. Unless otherwise expressly indicated, all references herein to
“Article,” “Section,” “Schedule” or “Exhibit” shall mean articles and sections of, and schedules and exhibits to, this
Agreement. 
 [SIGNATURE PAGES FOLLOW] 
  

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 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and
delivered by their duly authorized officers as of the date hereof. 
  

			
	CONVERGYS CORPORATION
		
	By:	 	 /s/ Timothy M. Wesolowski

		 	Senior Vice President and Controller

			
		
	Address:	 	201 East Fourth Street
		 	Cincinnati, Ohio 45202
		 	Attention: Karen R. Bowman
		 	Fax: (513) 784-5610

			
	
	CONVERGYS FUNDING INC.
		
	By:	 	 /s/ Timothy M. Wesolowski

		 	President

			
		
	Address:	 	Circleport II Business Park
		 	1101 Pacific Avenue
		 	Erlanger, KY 41018
		 	Attention: Kevin C. O’Neil

  

 29

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