Document:

exv10w10

 

EXHIBIT 10.10

Execution Copy

 

West Corporation

Stockholder Agreement

among

West Corporation,

THL Investors, Quadrangle Investors

Other Investors, Founders and Managers

named herein

Dated as of October 24, 2006

 

 

 

TABLE OF CONTENTS

	 	 	 	 	 	 	 
	 	 	 	 	Page	 
	TABLE OF CONTENTS	 	 	i	 
	 	 	 
	 	 	 	 
	1.	 	EFFECTIVENESS; DEFINITIONS
	 	 	2	 
	 	 	1.1. Closing
	 	 	2	 
	 	 	1.2. Definitions
	 	 	2	 
	 	 	 
	 	 	 	 
	2.	 	VOTING AGREEMENT
	 	 	2	 
	 	 	2.1. Election of Directors
	 	 	2	 
	 	 	2.2. Significant Transactions
	 	 	5	 
	 	 	2.3. Grant of Proxy
	 	 	6	 
	 	 	2.4. The Company
	 	 	6	 
	 	 	2.5. Period
	 	 	6	 
	 	 	 
	 	 	 	 
	3.	 	TRANSFER RESTRICTIONS
	 	 	6	 
	 	 	3.1. General Restrictions Pre-IPO / Change of Control
	 	 	6	 
	 	 	3.2. Exception for Certain Permitted Transfers
	 	 	9	 
	 	 	3.3. Tag Alongs, Drag Alongs, Etc
	 	 	11	 
	 	 	3.4. Impermissible Transfer
	 	 	11	 
	 	 	3.5. Period
	 	 	11	 
	 	 	3.6. Other Restrictions on Transfer
	 	 	11	 
	 	 	 
	 	 	 	 
	4.	 	INVESTOR TRANSFER RIGHTS; “TAG ALONG” & “DRAG ALONG” RIGHTS
	 	 	11	 
	 	 	4.1. Tag Along
	 	 	11	 
	 	 	4.2. Drag Along
	 	 	13	 
	 	 	4.3. Miscellaneous
	 	 	15	 
	 	 	4.4. Period
	 	 	17	 
	 	 	 
	 	 	 	 
	5.	 	RIGHT OF PARTICIPATION IN ISSUANCES TO FOUNDERS OR INVESTORS
	 	 	18	 
	 	 	5.1. Right of Participation
	 	 	18	 
	 	 	5.2. Post-Issuance Notice
	 	 	21	 

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	 	 	 	 	Page	 
	 	 	5.3. Excluded Transactions
	 	 	22	 
	 	 	5.4. Acquired Shares
	 	 	22	 
	 	 	5.5. Period
	 	 	22	 
	 	 	 
	 	 	 	 
	6.	 	HOLDER LOCK-UP
	 	 	22	 
	 	 	 
	 	 	 	 
	7.	 	OPTIONS TO PURCHASE MANAGEMENT SHARES; PUT RIGHTS
	 	 	23	 
	 	 	7.1. Call Option Upon Termination
	 	 	23	 
	 	 	7.2. Additional Provisions and Allocation of Call Option to Investors / Founders
	 	 	25	 
	 	 	7.3. Management Put Option
	 	 	25	 
	 	 	7.4. Acknowledgment
	 	 	26	 
	 	 	7.5. Period
	 	 	26	 
	 	 	7.6. Other Agreements
	 	 	26	 
	 	 	 
	 	 	 	 
	8.	 	REMEDIES
	 	 	27	 
	 	 	8.1. Generally
	 	 	27	 
	 	 	8.2. Deposit
	 	 	27	 
	 	 	 
	 	 	 	 
	9.	 	LEGENDS
	 	 	27	 
	 	 	9.1. Restrictive Legend
	 	 	27	 
	 	 	9.2. 1933 Act Legends
	 	 	28	 
	 	 	9.3. Termination of 1933 Act Legend
	 	 	28	 
	 	 	9.4. Stop Transfer Instruction
	 	 	29	 
	 	 	 
	 	 	 	 
	10.	 	AMENDMENT, TERMINATION, ETC
	 	 	29	 
	 	 	10.1. Oral Modifications
	 	 	29	 
	 	 	10.2. Written Modifications
	 	 	29	 
	 	 	10.3. Effect of Termination
	 	 	30	 
	 	 	 
	 	 	 	 
	11.	 	DEFINITIONS
	 	 	30	 
	 	 	11.1. Certain Matters of Construction
	 	 	30	 
	 	 	11.2. Definitions
	 	 	30	 
	 	 	 
	 	 	 	 
	12.	 	MISCELLANEOUS
	 	 	38	 
	 	 	12.1. Authority; Effect
	 	 	38	 
	 	 	12.2. Notices
	 	 	38	 

ii

 

	 	 	 	 	 	 	 
	 	 	 	 	Page	 
	 	 	12.3. Merger; Binding Effect, Etc
	 	 	39	 
	 	 	12.4. Descriptive Headings
	 	 	39	 
	 	 	12.5. Counterparts
	 	 	39	 
	 	 	12.6. Severability
	 	 	40	 
	 	 	12.7. No Recourse
	 	 	40	 
	 	 	12.8. Aggregation of Shares
	 	 	40	 
	 	 	12.9. Directors’ and Officers’ Insurance
	 	 	40	 
	 	 	 
	 	 	 	 
	13.	 	GOVERNING LAW
	 	 	41	 
	 	 	13.1. Governing Law
	 	 	41	 
	 	 	13.2. Consent to Jurisdiction
	 	 	41	 
	 	 	13.3. WAIVER OF JURY TRIAL
	 	 	41	 
	 	 	13.4. Exercise of Rights and Remedies
	 	 	42	 

iii

 

STOCKHOLDER AGREEMENT

     This Stockholder Agreement (the “Agreement”) is made as of October 24, 2006 by and
among:

	 	(i)	 	West Corporation (the “Company”);
	 
	 	(ii)	 	Thomas H. Lee Equity Fund VI, L.P. (“THL Fund VI”), Thomas H. Lee
Parallel Fund VI, L.P. (“THL Parallel Fund”), Thomas H. Lee Parallel (DT) Fund
VI, L.P., THL Equity Fund VI Investors (West), L.P., THL Coinvestment Partners, L.P.,
Putnam Investments Holdings, LLC, Putnam Investments Employees’ Securities Company III
LLC, THL Fund VI Bridge Corp., THL Parallel Fund VI Bridge Corp., THL DT Fund VI Bridge
Corp. and each other Person executing this Agreement and listed as a THL Investor on
the signature pages hereto (collectively with their Permitted Transferees, the “THL
Investors”);
	 
	 	(iii)	 	Quadrangle Capital Partners II LP, Quadrangle Capital Partners II-A LP and
Quadrangle Select Partners II LP, and each other Person executing this Agreement and
listed as a Quadrangle Investor on the signature pages hereto (collectively with their
Permitted Transferees, the “Quadrangle Investors”);
	 
	 	(iv)	 	Any other Persons who from time to time become party hereto by executing a
counterpart signature page hereof and are designated by the Board as “Other Investors”
(collectively, with their Permitted Transferees, the “Other Investors” and, together
with the THL Investors and the Quadrangle Investors, the “Investors”);
	 
	 	(v)	 	Gary L. West and Mary E. West (the “Founders”);
	 
	 	(vi)	 	Thomas B. Barker, Nancee R. Berger, J. Scott Etzler, Jon R. Hanson, Robert E.
Johnson, Mark V. Lavin, Michael E. Mazour, Paul M. Mendlik, Pam Mortenson, David C.
Mussman, James Richards, Steven M. Stangl and Michael M. Sturgeon and such other
Persons who are listed on the signature pages hereof as “Managers” or who from time to
time become party hereto by executing a counterpart signature page hereof and are
designated by the Board as “Managers” (the “Managers”); and
	 
	 	(vii)	 	such other Persons, if any, that from time to time become party hereto as
Permitted Transferees of Shares (as defined herein) pursuant to Section 3.2 (together
with the Investors, the Founders and the Managers, the “Stockholders”) in
accordance with the terms hereof.

Recitals

     1. On or about the date hereof, the Company is consummating a leveraged recapitalization
transaction (the “Recapitalization”) on the terms and subject to the conditions of

1

 

the Agreement and Plan of Merger, dated as of May 31, 2006, between Omaha Acquisition Corp.
and the Company (the “Recapitalization Agreement”).

     2. Immediately following the Closing (as defined below), the Company’s Common Stock (as
defined herein) and all Options (as defined herein) and Convertible Securities (as defined herein)
issued or reserved for issuance will be held (or reserved for issuance) as set forth on Schedule I
hereto.

     3. In connection with the foregoing and the equity financing of these transactions, the
Company, the Investors, the Founders and certain other Stockholders are entering into a
registration rights and coordination agreement dated as of the date hereof (the “Registration
Rights and Coordination Agreement”).

     4. The parties believe that it is in the best interests of the Company and the Stockholders to
set forth their agreements on certain matters.

Agreement 

     Therefore, the parties hereto hereby agree as follows:

	1.	 	EFFECTIVENESS; DEFINITIONS.

     1.1. Closing. This Agreement shall become effective upon the consummation of
the closing under the Recapitalization Agreement (the “Closing”).

     1.2. Definitions. Certain terms are used in this Agreement as specifically
defined herein. These definitions are set forth or referred to in Section 11 hereof.

	2.	 	VOTING AGREEMENT.

     2.1. Election of Directors. Each holder of Shares (other than the Founders)
hereby agrees to cast all votes to which such holder is entitled in respect of the Shares,
whether at any annual or special meeting, by written consent or otherwise as provided below
for so long as the Investors and their Permitted Transferees own at least one-half (50%) of
the outstanding voting shares of the Company:

	 	2.1.1.	 	To fix the number of members of the board of directors of the Company (the
“Board”) at six or such other number as may be specified from time to
time by the Majority Investors; and
	 
	 	2.1.2.	 	To elect as members of the Board such individuals, if any, as shall have been
nominated by the Majority Investors, subject to the provisions of Section
2.1.2(a) and (b) and Section 2.1.3 below:

                    (a) For so long as the Quadrangle Investors own at least twenty-five percent (25%) of
the Shares initially acquired by them as part of the Recapitalization (as indicated on
Schedule I), the Quadrangle Investors will be entitled to designate one (1) director (the
“Quadrangle Director”) (it being agreed that at such time

2

 

as the Quadrangle Investors own less than the twenty-five percent (25%) of the Shares
initially acquired by them as part of the Recapitalization, the Quadrangle Investors
promptly shall cause the Quadrangle Director to resign; and the number of members of the
Board shall likewise be reduced or an independent director may be designated by the
continuing members of the Board as a replacement) and, subject to entering into an observer
rights agreement in the form attached hereto as Exhibit A, one (1) non-director observer;

                    (b) For so long as the THL Investors own at least five percent (5%) of the Shares
initially acquired by them as part of the Recapitalization (as indicated on Schedule I), the
THL Investors will be entitled to designate a number of directors determined under Section
2.1.3 (the “THL Directors”) (it being understood that for so long as the number of
directors that THL Investors are entitled to designate hereunder is more than two, one of
those directors may be designated by each of THL Fund VI, and THL Parallel Fund, in each
case so long as such fund holds any Shares); and

                    (c) one director (or such other number of directors as is determined by the Majority
Investors), approved by the Majority Investors, which will include the chief executive
officer of the Company for so long as he or she serves in that capacity (the “CEO
Director”).

     2.1.3. Other Director Provisions.

                    (a) Sell-Down Provisions. The initial number of THL Directors is four (4), but
the number of directors that THL Investors are entitled to designate will automatically be
reduced effective at and after such time as the THL Investors cease to hold the requisite
percentage of Shares initially acquired by them (as indicated on Schedule I) as follows,
subject to adjustment pursuant to Section 2.1.3(b):

	 	 	 	 	 
	Remaining
Percentage of THL
	 	 
	Investor’s
Initial Investor Shares
	 	# of Directors
	 
	greater than 50%
	 	 	4	 
	30% or more, but less than or equal to 50%
	 	 	3	 
	15% or more, but less than 30%
	 	 	2	 
	5% or more, but less than 15%
	 	 	1	 
	less than 5%
	 	 	0	 

Upon any required reduction in the number of THL Directors under this Section 2.1.3(a), the
THL Investors promptly shall cause one or more of the THL Directors, as the case may be, to
resign; and the number of members of the Board shall likewise be reduced or an independent
director may be designated by the continuing members of the Board as a replacement.

                    (b) Adjustments for Stock Splits, etc. The percentage threshold amounts for
THL Investors’ remaining ownership interest in the table in Section 2.1.3(a) above and the
“25% of Shares” threshold amounts in Sections 2.1.2(a)

3

 

shall automatically be proportionately adjusted effective upon the consummation of any
transaction or series of related transactions (including any stock dividend, distribution,
pro-rata redemption or stock repurchase, recapitalization or comparable transaction) that
effects a change in the number of Shares held by each Stockholder Group and that, in the
good faith determination of a majority of the entire Board, is substantially proportionate
with respect to each Stockholder Group; provided that no such adjustment will
restore or increase the number of director designees to which any Investor or Investor group
is entitled.

                    (c) Continuing Management Rights. Upon any reduction pursuant to Section
2.1.2(a) or 2.1.3(a) above in the number of directors that any Investor or Stockholder Group
is entitled to designate that results in any Investor or Stockholder Group ceasing to have a
right to designate any director, the affected Investor (or Stockholder Group) will be
permitted, for so long as such Investor holds Shares, to select a representative to meet on
a regular basis with the management personnel of the Company and its subsidiaries and
associated companies from time to time for the purpose of consulting with, rendering advice,
recommendations and assistance to, and influencing the management of the Company (or its
subsidiaries and associated companies) or obtaining information regarding the Company’s or
any of its subsidiaries’ (or associated companies’) operations, activities and prospects and
expressing its views thereon, and upon reasonable notice to the Company (or the applicable
subsidiary or associated company), the Company shall cause such management personnel to be
available for this purpose at such times as are mutually agreeable. The Company may
condition such access on execution and delivery of, and compliance with, a confidentiality
agreement reasonably acceptable to the Company.

                    (d) CEO Director. If at any time a person serving as the CEO Director ceases
to be the chief executive officer of the Company, the Company and the Stockholders will act
promptly in accordance with the provisions hereof to (i) cause the removal of such director
and, (ii) at such time as a succeeding chief executive officer of the Company is duly
appointed, elect that person as the CEO Director.

                    (e) Removal and Replacement Rights. A member of the Board designated by a
particular Investor or Stockholder Group pursuant to Section 2.1.2 may be removed by, and
only by, that Investor or Stockholder Group (or member thereof) for so long as it has the
right (under the provisions of this Section 2.1) to designate that director. If, following
election to the Board, any director resigns, is removed, or is unable to serve for any
reason prior to the expiration of his or her term as a director, then, subject to the other
provisions of this Section 2.1.3, the applicable designating Investor or Stockholder Group,
as set forth in this Section 2.1 will designate a replacement; provided,
however, that if the Quadrangle Investors designate as a Quadrangle Director a
person who is not a principal or employee of one or more of the Quadrangle Investors then
the election or appointment of such person as a director of the Company will be subject to
the approval of the THL Investors, which consent will not unreasonably be withheld. If any
designating Investor or Stockholder Group fails to designate a person to fill any
directorship, then such directorship shall be vacant until such time as the Investor or

4

 

Stockholder Group entitled to designate that director elects to exercise such
designation rights.

                    (f) Transfer of Rights. Any Investor’s rights under this Section 2.1 can be
transferred without restriction to an Affiliated Fund that holds Shares. All other
transfers of rights under this Section 2.1 are subject to the prior consent of the Company
and the Majority Investors.

                    (g) Further Assurances. The Company and each Stockholder (other than the
Founders) hereby agree to take, at any time and from time to time for so long as the
Investors own fifty percent (50%) or more of the voting shares of the Company, all actions
necessary to accomplish the provisions of this Section 2.1 and Section 2.2.

     2.2. Significant Transactions. At all times prior to the earlier of (x) the
Initial Public Offering or (y) such time as the Investors and their Permitted Transferees no
longer hold at least twenty-five percent (25%) of the Initial Investor Shares, if a vote of
holders of Shares (or any class or series of Shares) is required under any applicable law or
stock exchange regulations in connection with a Change of Control transaction (including any
Sale being implemented pursuant to Section 4.2) or is deemed otherwise desirable by the
Majority Investors in connection with a transaction being implemented pursuant to Section
4.2:

	 	2.2.1.	 	each holder of Shares (other than the Founders) will cast all votes to which
such holder is entitled in respect of the Shares, whether at any annual or
special meeting, by written consent or otherwise, in such manner as the
Majority Investors may instruct by written notice to approve any sale,
recapitalization, merger, consolidation, reorganization or any other
transaction or series of transactions involving the Company or its subsidiaries
(or all or any portion of their respective assets) in connection with, or in
furtherance of, the exercise by the Majority Investors of their rights under
Section 4.2; and
	 
	 	2.2.2.	 	each holder of Shares (other than the Founders) will cast all votes to which
such holder is entitled in respect of the Shares, whether at any annual or
special meeting, by written consent or otherwise, in such manner as may be
determined at any time and from time to time either by the Board or by holders
of a majority of all shares of Class L Stock then outstanding to amend the
certificate of incorporation of the Company to increase the number of
authorized shares of Class A Stock to the extent necessary to permit the
Company to comply with the provisions of its certificate of incorporation with
respect to the conversion of shares of Class L Stock into shares of Class A
Stock.

Subject to compliance with their obligations in this Agreement, the Founders are free to vote
shares on all other matters in any manner they wish.

5

 

     2.3. Grant of Proxy. Each holder of Shares other than the THL Investors, the
Quadrangle Investors and the Founders hereby grants to the THL Investors an irrevocable
proxy coupled with an interest to vote his, her or its Shares in accordance with the
agreements contained in this Section 2, which proxy shall be valid and remain in effect
until the provisions of this Section 2 expire pursuant to Section 2.5.

     2.4. The Company. The Company will not give effect to any action by any holder
of Shares or any other Person which is in contravention of this Section 2.

     2.5. Period. Unless otherwise provided in a specific subsection of this
Section 2 as to the earlier expiration of such provision, each of the foregoing provisions
of this Section 2 (other than the provisions of Section 2.2.2) shall expire on the earliest
of (a) a Change of Control, (b) such time as the Investors and their Permitted Transferees
no longer hold at least twenty-five percent (25%) of the Initial Investor Shares and (c)
with respect to any particular provision, the last date permitted by applicable law
(including the rules of the Commission and any exchange upon which equity securities of the
Company are at any time listed) or any earlier date on or after the Initial Public Offering
as the Majority Investors elect to terminate such particular provision, except that the
provisions of Section 2.1.2(a) will not be terminated by such action of the Majority
Investors without the prior written consent of the Majority Quadrangle Investors at any time
when the Quadrangle Investors and their Permitted Transferees own at least twenty-five
percent (25%) of the Shares initially acquired by them as part of the Recapitalization (as
indicated on Schedule I). The provisions of Section 2.2.2 will expire at the earlier of (x)
such time as all Class L Stock has been redeemed and canceled or converted into Class A
Stock in accordance with the provisions of the Company’s certificate of incorporation and
(y) the last date permitted by applicable law (including the rules of the Commission and any
exchange upon which equity securities of the Company are at any time listed).

	3.	 	TRANSFER RESTRICTIONS. No holder of Shares may Transfer such Shares to any other Person at
any time prior to the Initial Public Offering or consummation of a Change of Control unless
such Transfer is in accordance with the provisions of this Section 3.

     3.1. General Restrictions Pre-IPO / Change of Control. Prior to earlier of the
Initial Public Offering or consummation of a Change of Control:

	 	3.1.1.	 	No holder of Shares may Transfer such Shares:

	 	(a)	 	to any Person that competes
with the Company or any of its significant subsidiaries in any
material respect without first obtaining consent for such
Transfer from either: (x) at such times as the Investors own
shares in an amount equal to at least 25% of the Initial
Investor Shares, the Majority Investors, or (y) at such times
as the Investors own shares in an amount less than 25% of the
Initial Investor Shares, the Board; or

6

 

	 	(b)	 	to any other Person unless such
holder first takes all reasonable and customary steps, to the
reasonable satisfaction of the Company (subject to reasonable
cooperation from the Company to facilitate such sale, but
without necessity of registering Shares under applicable
securities laws), to ensure that such Transfer (i) would not
violate or be reasonably likely to violate applicable
securities laws and (ii) would not cause or be reasonably
likely to cause the Company to become a reporting company under
the Exchange Act or to be required to register a class of
equity securities pursuant to Section 12(g) of the Exchange Act
or the rules and regulations adopted thereunder; and

	 	3.1.2.	 	No holder of Shares may Transfer Shares (other than transfers to Permitted
Transferees as described in Section 3.2) to any Person without first providing
the Company a written notice (the “ROFR Offer Notice”) at least 45 days
prior to such proposed Transfer. The ROFR Offer Notice shall include:

     (a) the principal terms of the proposed Transfer, including (i)
the names and addresses of the prospective Transferees, (ii) the number
and class of the Shares to be Transferred to each such prospective
Transferee, (iii) the expected date of the proposed Transfer, (iv) the
proposed purchase price and (v) any other material terms of the proposed
Transfer; and

     (b) an irrevocable offer (an “ROFR Option”) to Sell any or
all such Shares to the Company or its designee for a purchase price, to
be stated therein, which shall be no greater than the proposed purchase
price offered by the prospective Transferees, as specified in the ROFR
Offer Notice pursuant to Section 3.1.2(a)(iv) for such Shares, and
otherwise on terms that are the same or better than the terms that would
apply to such proposed sale to the proposed Transferees.

Any ROFR Option may be exercised, in whole or in part, by delivery of written
notice of acceptance (the “ROFR Acceptance Notice”) to the offeror
within 20 days after delivery of the related ROFR Offer Notice. The ROFR
Acceptance Notice shall state that the Company or its designee has elected to
exercise the ROFR Option, and the number of Shares with respect to which such
ROFR Option is being exercised; provided, however that the
ROFR Option must be exercised for at least 50% of the Shares proposed to be
Transferred under the ROFR Offer Notice. The ROFR Option will be allocated
among the Company and its designees in such proportion as the Company may, in
its sole discretion, determine. The closing of any purchase and sale of
Shares pursuant to the exercise of any ROFR Option shall take place as soon
as reasonably practicable, and in any event not later than 45 days after
delivery of the ROFR Acceptance

7

 

Notice (provided, that such time shall be extended as necessary to comply
with applicable legal requirements) at the principal office of the Company,
or at such other time and location as the parties to such purchase may
mutually determine. At the closing of any purchase and sale of Shares
following the exercise of any ROFR Option, the holder(s) of Shares to be sold
will deliver to the Company (or to its designee(s), if applicable) a
certificate or certificates representing the Shares to be purchased duly
endorsed, or with stock (or equivalent) powers duly endorsed, for transfer
with signature guaranteed, free and clear of any Adverse Claim, and with any
necessary stock (or equivalent) transfer tax stamps affixed, together with
such certifications, representations and warranties as the Company may
reasonably request regarding matters such as that: (i) such holder has full
right, title and interest in and to such Shares; (ii) such holder has all
necessary power and authority and has taken all necessary action to sell such
Shares as contemplated; and (iii) there is no Adverse Claim with respect to
such Shares, and the Company (or its designee(s), if applicable) will pay to
such holder by certified or bank check or wire transfer of immediately
available federal funds (at the option of the holder selling the Shares) the
purchase price of the Shares being purchased by it. Each holder of Shares
acknowledges and agrees that neither the Company nor any of its designee(s)
(nor any other Person directly or indirectly affiliated with the Company or
its designees, whether as a significant stockholder, director, officer,
manager, employee, agent or otherwise) shall have any duty or obligation to
affirmatively disclose to such selling Stockholders, and they shall not have
any right to be advised of, any material information regarding the Company or
otherwise at any time prior to or upon the exercise of any ROFR Option or any
purchase of the Shares in accordance with the terms of this Section 3.1.2.

	 	3.1.3.	 	In addition to the restrictions on Transfer set forth in Section 3.1.1 and
3.1.2, no holder of Management Shares may Transfer such Shares to any other
Person without the consent of either (x) at such times as the Investors own
shares in an amount equal to at least 25% of the Initial Investor Shares, the
Majority Investors, and (y) at such times as the Investors own shares in an
amount less than 25% of the Initial Investor Shares, the Board.
	 
	 	3.1.4.	 	The foregoing restrictions in Sections 3.1.2, and 3.1.3 shall not be
construed to prevent either:

	 	(a)	 	any and all transfers to
Permitted Transferees as permitted by Section 3.2, or
	 
	 	(b)	 	transfers approved by either:
(x) at such times as the Investors own shares in an amount
equal to at least 25% of the Initial Investor Shares, the
Majority Investors, and (y) at such times as the Investors own
shares in an amount less

8

 

	 	 	 	than 25% of the Initial Investor Shares, the Board and to
which the tag-along provisions of Section 4.1 or the
drag-along provisions of Section 4.2 apply.

     3.1.5. Prior to the earlier of the Initial Public Offering or a Change of
Control no Transfer of Shares permitted under the terms of this Section 3.1 shall be
effective unless, and it shall be a condition to any such transfer of any Shares
that, the transferee of such Shares has delivered to the Company a written
acknowledgment and agreement in form and substance reasonably satisfactory to the
Company to the effect that the transferee will be bound by the terms and conditions
of this Agreement to the same extent as the holder Transferring such Shares is bound
at the time of such Transfer.

     3.2. Exception for Certain Permitted Transfers. Notwithstanding the foregoing
requirements of this Section 3:

	 	3.2.1.	 	Intra-Investor Group Transfers. Any holder of Investor Shares may
Transfer any or all of such Shares to an Affiliate or Affiliated Fund of such
holder.
	 
	 	3.2.2.	 	Estate Planning. Any holder of Shares who is a natural Person may
Transfer any or all of such Shares (a) to, or for the benefit of, any member or
members of the Immediate Family of such holder or (b) to a trust or entity
formed for estate planning purposes or to a private foundation for the benefit
of such holder and/or any member or members of the Immediate Family of such
holder so long as such holder or a member of the Immediate Family of such
holder serves as trustee for such trust or in an equivalent capacity with
respect to any such private foundation or other entity and provided
that the trust instrument or other documents governing such trust, private
foundation or other entity provides that such holder, as trustee (or
equivalent), shall retain sole and exclusive control over the voting and
disposition of such Shares until the termination of this Agreement or until the
death of such holder.
	 
	 	3.2.3.	 	Upon Death. Subject to the provisions of Section 7, if applicable,
upon the death of any holder of Shares who is a natural Person, such Shares may
be distributed by the will or other instrument taking effect at the death of
such holder or by applicable laws of descent and distribution to such holder’s
estate, executors, administrators and personal representatives, and then to
such holder’s heirs, legatees or distributees, whether or not such recipients
are Members of the Immediate Family of such holder.
	 
	 	3.2.4.	 	Investors and Company. Any holder of Shares may Transfer any or all
of such Shares (a) for so long as the Investors own shares in an amount equal
to at least 25% of the Initial Investor Shares, with the approval of the
Majority Investors, to any Investor or to any of their respective Affiliated

9

 

	 	 	 	Funds or (b) with the Board’s approval, to the Company or any subsidiary of
the Company. Without limiting the generality of the foregoing, Management
Shares may be transferred pursuant to the terms of Sections 7 and 8,
whereupon (i) any Shares Transferred to the Company pursuant to Section 7
shall conclusively be deemed thereafter not to be Shares under this
Agreement or Registrable Securities under the Registration Rights and
Coordination Agreement and not to be subject to any of the provisions, or
entitled to the benefit of any of the provisions of, this Agreement or the
Registration Rights and Coordination Agreement and (ii) any Shares
Transferred to the Investors or any of their respective Affiliated Funds
shall conclusively be deemed thereafter to be Investor Shares under this
Agreement and Registrable Securities under the Registration Rights and
Coordination Agreement and will be subject to, and entitled to the benefit
of, the provisions hereof and thereof.
	 
	 	3.2.5.	 	Additional Permitted Transfers by the Investors. Any holder of
Investor Shares may Transfer any or all of such Shares to its partners or
members in connection with the termination of such holder’s legal existence if
such holder has complied with the provisions contained in the paragraph below.
Any such Transfer may be made no earlier than six-months prior to the
termination of such holder’s legal existence.

For purposes of this Agreement, “Permitted Transferee” means any transferee
of Shares pursuant to this Section 3.2. No Transfer to a Permitted Transferee shall
be effective unless the Permitted Transferee has delivered to the Company a written
acknowledgment and agreement in form and substance reasonably satisfactory to the
Company that such Shares to be received by such Permitted Transferee will remain THL
Investor Shares, Quadrangle Investor Shares, Other Investor Shares, Founder Shares
or Management Shares, as the case may be, and will be subject to all of the
provisions of this Agreement applicable to such Shares and that such Permitted
Transferee will be bound by, and will be a party to, this Agreement as the holder of
THL Investor Shares, Quadrangle Investor Shares, Other Investor Shares, Founder
Shares or Management Shares, as the case may be, hereunder; provided,
however, that (i) any Shares that are Transferred to any director, officer
or employee of, or consultant or adviser to, the Company or any of its subsidiaries
will thereafter become Management Shares hereunder, (ii) any Shares that are
Transferred to any Founder will thereafter become Founder Shares hereunder, (iii)
any Shares that are Transferred to any THL Investor will thereafter become THL
Investor Shares hereunder, (iv) any Shares that are Transferred to any Quadrangle
Investor will thereafter become Quadrangle Investor Shares hereunder; (v) any Shares
that are Transferred to any Other Investor will thereafter become Other Investor
Shares hereunder and (vi) any Shares that are Transferred to the Company or any of
its Subsidiaries shall conclusively be deemed thereafter not to be Shares under this
Agreement or Registrable Securities under the Registration Rights and Coordination
Agreement and not to be subject to any of the provisions, or entitled to the benefit
of any of the provisions of, this Agreement or the Registration Rights and
Coordination

10

 

Agreement; and provided further that no Transfer by any holder of Shares to
a Permitted Transferee will relieve such holder of any of its obligations hereunder.

     3.3. Tag Alongs, Drag Alongs, Etc. In addition to Transfers permitted under
Section 3.2 and without regard to any other restrictions on transfer contained in this
Agreement, (a) any holder of Investor Shares may Transfer such Shares if (i) the Transfer is
part of a Sale subject to the provisions of Section 4.1 and the relevant Investors comply
with the “tag along” provisions contained in Section 4.1 or (ii) in a transaction subject to
Section 4.2 in which the Majority Investors exercise their “drag along” rights set forth in
Section 4.2; and (b) any holder of Shares may Transfer any or all of such Shares in
accordance with the provisions, terms and conditions of Sections 4.1 and 4.2. Any Shares
Transferred after compliance with the terms of Section 4.1 or 4.2 shall conclusively be
deemed thereafter not to be Shares hereunder or Registrable Securities under the
Registration Rights and Coordination Agreement and not to be subject to any of the
provisions hereof or thereof or entitled to the benefit of any of the provisions hereof or
thereof.

     3.4. Impermissible Transfer. Any attempted Transfer of Shares not permitted
under the terms of this Section 3 shall be null and void, and the Company will not in any
way give effect to any such impermissible Transfer.

     3.5. Period. The foregoing provisions of this Section 3 shall expire upon the
earlier of (a) a Change of Control and (b) the effectiveness of the Company’s registration
statement in connection with the Initial Public Offering.

     3.6. Other Restrictions on Transfer. The restrictions on Transfer contained in
this Agreement are in addition to any other restrictions on Transfer to which a Stockholder
may be subject, including any restrictions on Transfer contained in a restricted stock
agreement, stock option agreement or stock subscription agreement; and no Options or
Warrants may be Transferred except to the extent specifically permitted thereby or as
required in connection with a Sale subject to Section 4.2.

	4.	 	INVESTOR TRANSFER RIGHTS; “TAG ALONG” & “DRAG ALONG” RIGHTS.

     4.1. Tag Along. If at any time prior to the Initial Public Offering one or
more holders of Investor Shares (each such holder, a “Tag Initiating Prospective Selling
Investor”) proposes to Sell any Shares to any Prospective Buyer that is not a Permitted
Transferee in a transaction pursuant to Section 3.3, then as required by Section 3.3:

	 	4.1.1.	 	Notice. The Tag Initiating Prospective Selling Investors will
deliver a written notice (the “Tag Along Notice”) to each other holder
of Vested Shares (each, a “Tag Along Holder”). The Tag Along Notice
will include:

                    (a) The principal terms and conditions of the proposed Sale, including (i) the number
and class of the Shares to be purchased from each Tag Initiating Prospective Selling
Investor, (ii) with respect to each class of Shares proposed to be Sold, the fraction(s)
expressed as a percentage, determined by dividing the number of Shares of such class to be
Sold by the Tag Initiating Prospective Selling Investors by the total

11

 

number of Investor Shares of such class held by the Tag Initiating Prospective Selling
Investors (the “Tag Along Sale Percentage”), (iii) the proposed per share purchase
price (or an estimate thereof together with a description of the formula by which the
ultimate price will be determined), (iv) the payment terms, (v) the name and address of the
Prospective Buyer(s) and (vi) the proposed date of Sale; and

                    (b) An invitation to each Tag Along Holder to make an offer to include in the proposed
Sale to the applicable Prospective Buyer(s) Vested Shares of the same class(es) being sold
by the Tag Initiating Prospective Selling Investors that are held by such Tag Along Holder
(not in any event to exceed the Tag Along Sale Percentage of the total number of Vested
Shares of the applicable class held by such Tag Along Holder), on the same terms and
conditions, subject to the provisions of Section 4.3, as the Tag Initiating Prospective
Selling Investors shall Sell each of their Shares.

	 	4.1.2.	 	Exercise. Within ten Business Days after the effectiveness of the
Tag Along Notice, each Tag Along Holder desiring to make an offer to include
Vested Shares in the proposed Sale (each a “Participating Seller” and,
together with the Tag Initiating Prospective Selling Investors, collectively,
the “Tag Along Sellers”) will furnish a written notice (the “Tag
Along Offer”) to the Tag Initiating Prospective Selling Investors
indicating the number of Vested Shares that such Participating Seller desires
to have included in the proposed Sale (subject to the limitation set forth in
Section 4.1.1(b)). Each Tag Along Holder who does not make a Tag Along Offer
in compliance with the foregoing requirements, including the time period, shall
be deemed to have waived all rights with respect to such Sale, and the Tag
Along Sellers will thereafter be free to Sell to the Prospective Buyer, at a
per share price no greater than the 105% of the proposed per share price set
forth in the Tag Along Notice and on other principal terms and conditions which
are not materially more favorable to the Tag Along Sellers than those set forth
in the Tag Along Notice, without further obligation to such non-accepting Tag
Along Holders pursuant to this Section 4.1.
	 
	 	4.1.3.	 	Irrevocable Offer. The offer of each Participating Seller contained
in such holder’s Tag Along Offer will be irrevocable, and, to the extent such
offer is accepted, such Participating Seller will be bound and obligated to
Sell in the proposed Sale on the same terms and conditions, with respect to
each Share Sold (subject to the provisions of Section 4.3), as the Tag
Initiating Prospective Selling Investors, up to such number of Vested Shares as
such Participating Seller shall have specified in his, her or its Tag Along
Offer; provided, however, that if any of the economic terms of
the proposed Sale change, including without limitation if the per share price
will be less than the per share price disclosed in the Tag Along Notice, or any
of the other principal terms or conditions will be materially less favorable to
the Tag Along Sellers than those described in the Tag Along Notice, the Tag
Initiating Prospective Selling Investors will provide written notice thereof to
each Participating Seller and each Participating Seller will then be given

12

 

	 	 	 	an opportunity to withdraw the offer contained in such holder’s Tag Along
Offer (by providing prompt (and in any event within 5 Business Days) notice
of such withdrawal to the Company and to the Tag Initiating Prospective
Selling Investors), whereupon such withdrawing Participating Sellers will be
released from all obligations thereunder.
	 
	 	4.1.4.	 	Reduction of Shares Sold. The Tag Initiating Prospective Selling
Investors will attempt to obtain the inclusion in the proposed Sale of the
entire number of Vested Shares which each of the Tag Along Sellers requested to
have included in the Sale (as evidenced in the case of the Tag Initiating
Prospective Selling Investors by the Tag Along Notice and in the case of each
Participating Seller by such Participating Seller’s Tag Along Offer). If the
Tag Initiating Prospective Selling Investors do not obtain the inclusion of
such entire number of Vested Shares in the proposed Sale, the number of Vested
Shares of each class to be sold in the proposed Sale will be allocated among
the Tag Along Sellers in proportion, as nearly as practicable, to the
respective number of Vested Shares of such class owned by each Tag Along
Seller.
	 
	 	4.1.5.	 	Additional Compliance. If, prior to consummation of the proposed
Sale, the terms of the proposed Sale change with the result that the per share
price to be paid in such proposed Sale becomes greater than 105% of the per
share price set forth in the Tag Along Notice or the other principal terms of
such proposed Sale become materially more favorable to the Tag Along Sellers
than those set forth in the Tag Along Notice, the Tag Initiating Prospective
Selling Investors will have to furnish a separate Tag Along Notice, and the
terms and provisions of this Section 4.1 must be separately complied with, in
order to consummate the proposed Sale on such revised terms; but the applicable
notice period to which reference is made in Section 4.1.2 will, for purposes of
that separate Tag Along Notice, be only five calendar days. If the Tag
Initiating Prospective Selling Investors do not complete the Proposed Sale by
the end of the 180th day following the date of the effectiveness of the Tag
Along Notice, each Participating Seller may elect to be released from all
obligations under the applicable Tag Along Offer by notifying the Company and
the Tag Initiating Prospective Selling Investors of its desire to so withdraw.
Upon receipt of that withdrawal notice, the Tag Along Notice of the relevant
Participating Seller(s) shall be null and void, and it will then be necessary
for a separate Tag Along Notice to be furnished, and the terms and provisions
of this Section 4.1 to be separately complied with, in order to consummate such
proposed Sale pursuant to this Section 4.1, unless the failure to complete such
proposed Sale resulted from any failure by any Participating Seller to comply
with the terms of this Section 4.

     4.2. Drag Along. Majority Investors who intend to directly or indirectly Sell
(whether by stock sale, merger or similar transaction) Shares or otherwise effect a Change
of Control transaction (such Investor or Investors being referred to herein as a

13

 

“Drag Initiating Prospective Selling Investor”) may require all other holders
of Shares (other than the Founders) to participate in such transaction as provided herein.
If requested to do so by the Majority Investors, each holder of Shares (other than the
Founders) will Sell the same percentage (the “Drag Along Sale Percentage”) of each
class of Shares held by such holder, directly or indirectly, that is proposed to be sold by
the Drag Initiating Prospective Selling Investors, in the manner and on the terms set forth
in this Section 4.2; except that the Majority Investors will not be entitled to require
other holders of Shares to Sell Shares to any Prospective Buyer that is an Affiliate of any
Investor unless the transaction is approved by holders a majority of the Investor Shares
held by Investors who are not Affiliates of that Prospective Buyer. For purposes of this
Section 4.2, the Class A Stock will be treated as a single class and the Class L Stock will
be treated as a single class. Also, if the Majority Investors elect to subject Options and
Warrants to such Sale then, subject to Section 4.3.4 (regarding adjustment for exercise
price and other matters), all Options and Warrants will be treated as the same class of
Shares for which they may be exercised. All Shares to be sold pursuant to this Section 4.2
shall be included in determining whether or not a proposed transaction constitutes a Change
of Control.

	 	4.2.1.	 	Exercise. If the Majority Investors elect to exercise their rights
under this Section 4.2, the Drag Initiating Prospective Selling Investors will
furnish a written notice (the “Drag Along Notice”) to each other holder
of Shares (other than the Founders). The Drag Along Notice shall set forth the
principal terms and conditions of the proposed Sale including (i) the number
and class of Shares to be Sold by the Drag Initiating Prospective Selling
Investors, (ii) the Drag Along Sale Percentage applicable to each class of
Shares, (iii) the per share consideration to be received in the proposed Sale
applicable to each class of Shares (or an estimate thereof together with a
description of the formula by which the ultimate price will be determined) and
(iv) the name and address of the Prospective Buyer. If the Drag Initiating
Prospective Selling Investors consummate the proposed Sale to which reference
is made in the Drag Along Notice, each other holder of Shares other than the
Founders (each such other holder being referred to herein as a
“Participating Seller”, and, together with the Drag Initiating
Prospective Selling Investors, collectively, the “Drag Along Sellers”)
shall be bound and obligated to Sell the applicable Drag Along Sale Percentage
of his, her or its Shares in the proposed Sale on the same terms and
conditions, with respect to each Share Sold (subject to the provisions of
Section 4.3), as apply to the Investor Shares of the same class that are Sold
by the Drag Initiating Prospective Selling Investors in the Sale.
	 
	 	4.2.2.	 	Additional Compliance. If at the end of the 270th day following the
date of the effectiveness of the Drag Along Notice the Drag Initiating
Prospective Selling Investors have not completed the proposed Sale, the Drag
Along Notice shall be null and void, each Participating Seller shall be
released from his, her or its obligations under the Drag Along Notice and it
shall be necessary for a separate Drag Along Notice to be furnished

14

 

	 	 	 	and the terms and provisions of this Section 4.2 separately complied with,
in order to consummate such proposed Sale pursuant to this Section 4.2.

     4.3. Miscellaneous. The following provisions shall be applied to any proposed
Sale to which Section 4.1 or 4.2 applies:

	 	4.3.1.	 	Certain Legal Requirements. If the consideration to be paid in
exchange for Shares in a proposed Sale pursuant to Section 4.1 or Section 4.2
includes any securities, and the receipt thereof by a Participating Seller
would require under applicable law (a) the registration or qualification of
such securities or of any Person as a broker or dealer or agent with respect to
such securities or (b) the provision to any Tag Along Seller or Drag Along
Seller of any information regarding the Company, its subsidiaries, such
securities or the issuer thereof that would not be required to be delivered in
an offering solely to a limited number of “accredited investors” under
Regulation D promulgated under the Securities Act, such Participating Seller
shall not have the right to Sell Shares in such proposed Sale. In such event,
the Tag Initiating Prospective Selling Investors or the Drag Initiating
Prospective Selling Investors, as the case may be, shall have the right (or, in
the case of a proposed Sale pursuant to Section 4.2, the obligation if they do
not take reasonable steps to arrange for delivery of such required information)
to cause to be paid to such Participating Seller in lieu thereof, against
surrender of the Shares (in accordance with Section 4.3.6 hereof) which would
have otherwise been Sold by such Participating Seller to the Prospective Buyer
in the proposed Sale, an amount in cash equal to the Fair Market Value of such
Shares as of the date such securities would have been issued in exchange for
such Shares.
	 
	 	4.3.2.	 	Further Assurances. Each Participating Seller will take or cause to
be taken all such actions as may be reasonably necessary or reasonably
desirable in order expeditiously to consummate each Sale pursuant to Section
4.1 or Section 4.2 and any related transactions, including executing,
acknowledging and delivering consents, assignments, and other documents or
instruments that are reasonably requested; furnishing information and copies of
documents; filing applications, reports, filings and other documents or
instruments with governmental authorities; and otherwise cooperating in all
reasonable respects with the Tag Initiating Prospective Selling Investors or
Drag Initiating Prospective Selling Investors who initiated such Sale
transaction (the “Prospective Selling Investors”) and the Prospective
Buyer; provided, however, that Participating Sellers shall be
obligated to become liable in respect of any representations, warranties,
covenants, indemnities or otherwise to the Prospective Buyer solely to the
extent provided in the immediately following sentence. Without limiting the
generality of the foregoing, each Participating Seller agrees to execute and
deliver such agreements as may be reasonably specified by the Prospective
Selling Investors to which such Prospective Selling Investors will also be
party, including agreements:

15

 

                    (a) To (i) make individual representations, warranties, covenants and other agreements
as to the unencumbered title to its Shares and the power, authority and legal right to
Transfer such Shares and the absence of any Adverse Claim with respect to such Shares, (ii)
be liable as to such individual representations, warranties, covenants and other agreements
in each case to the same extent (on a pro rata basis with respect to its Shares), as the
Prospective Selling Investors, and (iii) vote in favor of or take other actions appropriate
to approve the transaction, and

                    (b) To be liable (whether by purchase price adjustment, indemnity payments or
otherwise) in respect of representations, warranties, covenants and agreements in respect of
the Company and its subsidiaries; provided, however, that the aggregate amount of liability
described in this clause (b) in connection with any Sale of Shares shall not exceed the
lesser of (x) such Participating Seller’s pro rata portion of any such liability, to be
determined in accordance with such Participating Seller’s portion of the total value of
Shares included in such Sale, or (y) the proceeds to such Participating Seller in connection
with such Sale.

	 	4.3.3.	 	Sale Process. The Majority Investors are and will continue to be
free to decide whether or not to pursue, consummate, postpone or abandon any
proposed Sale and the terms and conditions thereof. No Investor or any
Affiliate of any Investor shall have any liability to any other holder of
Shares arising from, relating to or in connection with the pursuit,
consummation, postponement, abandonment or terms and conditions of any proposed
Sale, except to the extent an Investor fails to comply with the provisions of
this Section 4.
	 
	 	4.3.4.	 	Treatment of Options, Warrants and Convertible Securities. Each
Participating Seller agrees that to the extent he, she or it desires to include
in any Sale pursuant to Section 4.1 Shares issuable upon exercise or conversion
of Options, Warrants or Convertible Securities or if he, she or it is at the
election of the Drag Initiating Prospective Selling Investors required to Sell
Options, Warrants or Convertible Securities (or the Shares issuable upon
exercise or conversion thereof) in any Sale subject to Section 4.2, the
Company, the Prospective Selling Investor(s) and the Prospective Buyer may:
(a) require that such securities be exercised or converted as a condition to
inclusion or (b) agree to provide that holders of Options, Warrants or
Convertible Securities that are then exercisable or convertible may participate
in such Sale on an as exercised or as converted basis (netting out any exercise
price and applicable withholding taxes) or (c) provide holders of Options,
Warrants or Convertible Securities an opportunity to Transfer such Option,
Warrant or Convertible Security directly (on the appropriate percentage basis
if applicable, as determined by the Board) and upon such Transfer such
Participating Seller shall receive in exchange for such Options, Warrants or
Convertible Securities consideration equal to the Spread Amount of such
security, subject to reduction for any tax or other amounts required to be
withheld under applicable law or (d) provide for such Options, Warrants or
Convertible

16

 

	 	 	 	Securities to be terminated as provided in the terms thereof (or in any
separate agreement or instrument entered into or adopted in connection with
the issuance of those Options, Warrants or Convertible Securities). As used
herein, the term “Spread Amount” means with respect to any Option,
Warrant or Convertible Security the amount (not less than zero) determined
by multiplying (x) the purchase price per share of Common Stock received by
the holders of the Prospective Selling Investors in such Sale less the
exercise price, if any, per share of such Option, Warrant or Convertible
Security by (y) the number of shares of Common Stock issuable upon exercise,
conversion or exchange of such Option, Warrant or Convertible Security (to
the extent exercisable, convertible or exchangeable at the time of such
Sale).
	 
	 	4.3.5.	 	Expenses. The Company will pay (or upon request promptly reimburse)
all reasonable costs and expenses incurred (i) by the Prospective Selling
Investors or the Company in connection with any proposed Sale subject to
Section 4.1 or 4.2 (whether or not consummated) and (ii) by the Founders in
connection with any proposed Sale subject to Section 4.1 (whether or not
consummated), including without limitation all attorneys’ fees and expenses,
all accounting fees and expenses and all finders’, brokerage or investment
banking fees, charges or commissions. If and to the extent requested by
holders of a majority of outstanding Shares held by holders other than the
Prospective Selling Investors and the Founders (in connection with a Sale
subject to Section 4.1), the Company will also pay (or upon request promptly
reimburse) the reasonable fees and expenses of a single legal counsel (and, if
so requested, a single accountant and/or single financial advisor) representing
the other Tag Along Sellers or Drag Along Sellers in connection with any
proposed Sale pursuant to this Section 4 (whether or not consummated). Except
to the extent that the Company otherwise agrees in writing, any other costs and
expenses incurred by or on behalf of Tag Along Sellers or Drag Along Sellers in
connection with any proposed Sale pursuant to this Section 4 (whether or not
consummated) will be borne by the Tag Along Seller(s) or Drag Along Seller(s)
who incur such costs and expenses.
	 
	 	4.3.6.	 	Closing. The closing of a Sale to which Section 4.1 or 4.2 applies
shall take place at such time and place as the Prospective Selling Investors
shall specify by notice to each Participating Seller. At the closing of such
Sale, each Participating Seller shall deliver the certificates evidencing the
Shares to be Sold by such Participating Seller, duly endorsed, or with stock
(or equivalent) powers duly endorsed, for transfer with signature guaranteed,
free and clear of any Adverse Claims, with any stock (or equivalent) transfer
tax stamps affixed, against delivery of the applicable consideration.

     4.4. Period. The provisions of Section 4.1 (Tag Along) will automatically
expire as to any Share upon the earlier of (a) a Change of Control and (b) the Initial

17

 

Public Offering. The provisions of Section 4.2 (Drag Along) will automatically expire
as to all Shares upon the earliest of (a) a Change of Control, (b) the Initial Public
Offering and (c) such time as the Investors no longer hold, in the aggregate, Shares in an
amount equal to at least 25% of the Initial Investor Shares. The provisions of Section 4.3
will expire after the provisions of both Sections 4.1 and 4.2 have so expired.

	5.	 	RIGHT OF PARTICIPATION IN ISSUANCES TO FOUNDERS OR INVESTORS. Subject to Section 5.3, prior
to the Initial Public Offering or any Change of Control, the Company shall not, and the
Company shall not permit any direct or indirect subsidiary of the Company (the Company and
each such subsidiary being sometimes referred to herein as an “Issuer”) to, issue or
sell any shares of any of its capital stock or any securities convertible into or exchangeable
for any shares of its capital stock, issue or grant any options or warrants for the purchase
of, or enter into any agreements providing for the issuance (contingent or otherwise) of, any
of its capital stock or any stock or securities convertible into or exchangeable for any
shares of its capital stock, in each case, to any Investor or Founder, or to any of their
respective Affiliates (each an “Issuance” of “Subject Securities”), except in
compliance with the provisions of this Section 5.

     5.1. Right of Participation.

	 	5.1.1.	 	Offer. Not fewer than twenty days prior to the consummation of an
Issuance, the Issuer will furnish a notice (the “Participation Notice”)
to each holder of Investor Shares, Founder Shares and Purchased Management
Shares (the “Participation Offerees”). The Participation Notice will
include:

                    (a) The principal terms and conditions of the proposed Issuance, including (i) the
amount and kind of Subject Securities to be included in the Issuance, (ii) the number of
Equivalent Shares represented by such Subject Securities (if applicable), (iii) the
percentage of the total Fair Market Value of Equivalent Shares outstanding as of immediately
prior to giving effect to such Issuance which the Fair Market Value of Equivalent Shares
held by such Participation Offeree constitutes (the “Participation Portion”), (iv)
the price (including, if applicable, the Price Per Equivalent Share) per unit of the Subject
Securities, including a description of any pricing formulae and of any non-cash
consideration sufficiently detailed to permit valuation thereof, and (v) the name and
address of the Person to whom the Subject Securities will be issued (the “Prospective
Subscriber”); and

                    (b) An offer by the Issuer to issue, at the option of each Participation Offeree, to
such Participation Offeree such portion of the Subject Securities to be included in the
Issuance as may be requested by such Participation Offeree (not to exceed the Participation
Portion of the total amount of Subject Securities to be included in the Issuance), on the
same terms and conditions, with respect to each unit of Subject Securities to be issued to
the Participation Offerees, as each of the Prospective Subscribers shall be issued units of
Subject Securities.

	 	5.1.2.	 	Exercise.

18

 

                    (a) General. Each Participation Offeree desiring to accept the offer contained
in the Participation Notice shall accept such offer by furnishing a written commitment to
the Issuer within fifteen days after the effectiveness of the Participation Notice
specifying the amount of Subject Securities (not in any event to exceed the Participation
Portion of the total amount of Subject Securities to be included in the Issuance) which such
Participation Offeree desires to be issued (each a “Participating Buyer”). Each
Participation Offeree who does not so accept such offer in compliance with the above
requirements, including the applicable time period, shall be deemed to have waived all
rights to participate in such Issuance, and the Issuer shall thereafter be free to issue the
Subject Securities to the Prospective Subscriber and any Participating Buyers, at a price no
less than the minimum price set forth in the Participation Notice and on other principal
terms not materially more favorable to the Prospective Subscriber than those set forth in
the Participation Notice, without any further obligation to such non-accepting Participation
Offerees pursuant to this Section 5. If, prior to consummation, the terms of such proposed
Issuance shall change with the result that the price shall be less than the minimum price
set forth in the Participation Notice or the other principal terms shall be materially more
favorable to the Prospective Subscriber than those set forth in the Participation Notice, it
shall be necessary for a separate Participation Notice to be furnished, and the terms and
provisions of this Section 5.1 separately complied with, in order to consummate such
Issuance pursuant to this Section 5.1.

                    (b) Irrevocable Acceptance. The acceptance of each Participating Buyer shall
be irrevocable except as hereinafter provided, and each such Participating Buyer shall be
bound and obligated to acquire in the Issuance on the same terms and conditions, with
respect to each unit of Subject Securities issued, as the Prospective Subscriber, such
amount of Subject Securities as such Participating Buyer shall have specified in such
Participating Buyer’s written commitment; provided, however, that if any of
the economic terms of the Issuance change, including without limitation if the per share
price will be greater than the per share price disclosed in the Participation Notice, or any
of the other principal terms or conditions will be materially less favorable to the
Participating Buyer than those described in the Participation Notice, the Issuer will
provide written notice thereof to each Participating Buyer and each Participating Buyer will
then be given an opportunity to withdraw the offer contained in such holder’s written
commitment by providing prompt (and in any event within 5 Business Days) notice of such
withdrawal to the Issuer, whereupon such withdrawing Participating Buyers will be released
from all obligations thereunder

                    (c) Time Limitation. If at the end of the 180th day following the date of the
effectiveness of the Participation Notice the Issuer has not completed the Issuance, each
Participating Buyer shall be released from all obligations under the written commitment, the
Participation Notice shall be null and void, and it shall be necessary for a separate
Participation Notice to be furnished, and the terms and provisions of this Section 5.1
separately complied with, in order to consummate such Issuance pursuant to this Section 5.1.

	 	5.1.3.	 	Other Securities. The Issuer may condition the participation of the
Participation Offerees in an Issuance upon the purchase by such

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	 	 	 	Participation Offerees of any securities (including if applicable debt
securities) other than Subject Securities (“Other Securities”) if
and to the extent that the Prospective Subscribers’ participation in such
Issuance is so conditioned. In such case, each Participating Buyer shall
acquire in the Issuance, together with the Subject Securities to be acquired
by it, Other Securities in the same proportion to the Subject Securities to
be acquired by it as the proportion of Other Securities to Subject
Securities being acquired by the Prospective Subscriber in the Issuance, on
the same terms and conditions, as to each unit of Subject Securities and
Other Securities issued to the Participating Buyers, as the Prospective
Subscriber shall be issued units of Subject Securities and Other Securities.
	 
	 	5.1.4.	 	Certain Legal Requirements. If the participation in any Issuance by
a holder of Shares as a Participating Buyer would require under applicable law
(a) the registration or qualification of such securities, or of any Person as a
broker or dealer or agent with respect to such securities, or (b) the provision
to any participant in the Issuance of any information regarding the Company,
its subsidiaries, such securities or the Issuer that is not otherwise required
to be provided for the Issuance, such holder of Shares shall have no right to
participate in that Issuance. Without limiting the generality of the
foregoing, it is understood and agreed that neither the Company nor the Issuer
shall be under any obligation to effect a registration of such securities under
the Securities Act or similar state statutes.
	 
	 	5.1.5.	 	Further Assurances. Each Participating Buyer will take or cause to
be taken all such reasonable actions as may be reasonably necessary or
reasonably desirable in order to consummate each Issuance pursuant to this
Section 5.1 and any related transactions expeditiously, including executing,
acknowledging and delivering consents, assignments and other documents or
instruments that are reasonably requested; filing applications, reports,
filings and other documents or instruments with governmental authorities; and
otherwise cooperating in all reasonable respects with the Company, the Issuer
and the Prospective Subscriber. Without limiting the generality of the
foregoing, each such Participating Buyer agrees to execute and deliver such
subscription and other agreements specified by the Company to which the
Prospective Subscriber will be party.
	 
	 	5.1.6.	 	Expenses. The Company will pay (or promptly reimburse) all
reasonable costs and expenses incurred by the holders of Investor Shares, the
holders of Founder Shares or the Issuer in connection with any proposed
Issuance of Subject Securities (whether or not consummated), including without
limitation all attorney’s fees and charges, all accounting fees and charges and
all finders’, brokerage or investment banking fees, charges or commissions.
The Company will also pay (or promptly reimburse) the reasonable fees and
expenses of a single legal counsel (and, if requested

20

 

	 	 	 	by other holders of Shares and approved by the Company, of a single
accountant and/or financial advisor, purchaser representative or other
advisor) representing any or all of the other holders of Shares in
connection with such proposed Issuance of Subject Securities (whether or not
consummated). Any other costs and expenses incurred by or on behalf of any
other holder of Shares in connection with such proposed Issuance of Subject
Securities (whether or not consummated) shall be borne by such holder.
	 
	 	5.1.7.	 	Closing. The closing of an Issuance pursuant to Section 5.1 shall
take place at such time and place as the Issuer shall specify by notice to each
Participating Buyer. At the Closing of any Issuance under this Section 5.1.7,
each Participating Buyer shall be delivered the notes, certificates or other
instruments evidencing the Subject Securities (and, if applicable, Other
Securities) to be issued to such Participating Buyer, registered in the name of
such Participating Buyer or its designated nominee, free and clear of any
Adverse Claims, with any transfer tax stamps affixed, against delivery by such
Participating Buyer of the applicable consideration.

     5.2. Post-Issuance Notice. Notwithstanding the notice requirements of Sections
5.1.1 and 5.1.2, the Company may proceed with any Issuance prior to having complied with the
provisions of Section 5.1; provided that the Issuer shall:

                    (a) provide to each holder of Shares who would have been a Participation Offeree in
connection with such Issuance (i) with prompt notice of such Issuance and (ii) the
Participation Notice described in Section 5.1 in which the actual price per unit of Subject
Securities (and, if applicable, actual Price Per Equivalent Share) shall be set forth;

                    (b) offer to issue to such holder of Shares such number of securities of the type
issued in the Issuance as may be requested by such holder of Shares (not to exceed the
Participation Portion that such holder of Shares would have been entitled to pursuant to
Section 5.1 multiplied by the sum of (x) the number of Subject Securities included in the
Issuance and (y) the aggregate number of shares issued pursuant to this Section 5.2 with
respect to such Issuance) on the same economic terms and conditions with respect to such
securities as the subscribers in the Issuance received; and

                    (c) keep such offer open for a period of fifteen days, during which period, each such
holder may accept such offer by sending a written acceptance to the Issuer committing to
purchase an amount of such securities (not in any event to exceed the Participation Portion
that such holder would have been entitled to pursuant to Section 5.1 multiplied by the sum
of (x) the number of Subject Securities included in such issuance and (y) the aggregate
number of shares issued pursuant to this Section 5.2 with respect to such Issuance).

21

 

     5.3. Excluded Transactions. The provisions of this Section 5 shall not apply
to Issuances by the Company or any subsidiary of the Company as follows:

	 	5.3.1.	 	Any Issuance of Common Stock upon the exercise or conversion of any Stock,
Options, Warrants or Convertible Securities outstanding on the date hereof or
reflected on Schedule I hereto as being scheduled for issuance at or
around the time of Closing or Issued after the date hereof in compliance with
the provisions of this Section 5;
	 
	 	5.3.2.	 	Any Issuance of shares of Common Stock, Options, Warrants or Convertible
Securities to any Founder or Investor who is also an officer, employee,
director or consultant of the Company or its subsidiaries in connection with
bona fide employment or consulting arrangements with the Company or its
subsidiaries and which employment or consulting arrangements are approved by
disinterested directors of the Company prior to such Issuance;
	 
	 	5.3.3.	 	Any Issuance of Common Stock pursuant to the Initial Public Offering;
	 
	 	5.3.4.	 	The Issuance of Shares to the Investors or Founders in connection with the
Closing; or
	 
	 	5.3.5.	 	Any Issuance of shares of Common Stock in connection with any stock split,
stock dividend, or recapitalization approved by the Board.

     5.4. Acquired Shares. Any Subject Securities constituting Common Stock
acquired by any holder of Shares pursuant to this Section 5 shall be deemed for all purposes
hereof to be Investor Shares, Quadrangle Investor Shares, Other Investor Shares, Founder
Shares or Management Shares hereunder of like kind with the Shares then held by the
acquiring holder.

     5.5. Period. The foregoing provisions of this Section 5 shall expire on the
earlier of (a) a Change of Control or (b) the closing of the Initial Public Offering.

	6.	 	HOLDER LOCK-UP.

     In connection with each underwritten Public Offering each Stockholder holding more than
three percent (3%) of the outstanding Shares hereby agrees to be bound by and, if requested,
to execute and deliver any lock-up agreement with the underwriter(s) of such Public Offering
restricting such Stockholder’s right to (i) Transfer, directly or indirectly, any shares of
Common Stock or any securities convertible into or exercisable or exchangeable for such
Common Stock or (ii) enter into any swap or other arrangement that transfers to another
Person any of the economic consequences of ownership of Common Stock, in each case to the
extent that such restrictions are approved and agreed to, in the case of the Initial Public
Offering, by the Majority Investors and, in the case of any other Public Offering, by the
holders of a majority of the Shares participating in the Public Offering (the “Principal
Lock-Up Agreement”); provided that no Stockholder will be required by this
Section 6 to be bound by a lock-up agreement covering a period of

22

 

greater than 90 days (180 days in the case of the Initial Public Offering) following
the effectiveness of the related registration statement plus such additional period of up to
20 days as may be required by the underwriters to satisfy NASD regulations and permit the
managing underwriters’ analysts to publish research updates. Also, no Stockholder will be
required by this Section 6 to be bound by a lock up agreement unless the Majority Investors
agree to be bound by such lock-up agreement. Notwithstanding the foregoing, such lock-up
agreement shall not apply to any of the following specifically authorized Transfers: (i)
transactions relating to shares of Common Stock or other securities acquired in a Public
Offering or acquired in open market transactions or block purchases after the completion of
the Initial Public Offering, (ii) Transfers to Permitted Transferees of such Stockholder in
accordance with the terms of this Agreement, and (iii) conversions of shares of Common
Stock into other classes of Common Stock without change of holder.

	7.	 	OPTIONS TO PURCHASE MANAGEMENT SHARES; PUT RIGHTS.

     7.1. Call Option Upon Termination. Except as the Company may otherwise agree
in writing with any Manager with respect to Shares held by such Manager or such Manager’s
Permitted Transferees, upon any termination of the employment by the Company and its
subsidiaries of any Manager (by the Company, such Manager or otherwise), the Company shall
have the right to purchase for cash all or any portion of the Management Shares held by such
Manager or originally issued to such Manager but held by one or more Permitted Transferees
(collectively, the “Management Call Group”) on the following terms (the
“Management Call Option”):

	 	7.1.1.	 	In Case of Termination for Cause. In the event of a termination of
employment for Cause, (i) the Company may purchase all or any portion of the
Shares (other than Unvested Shares, which will be cancelled as provided below)
held by such Management Call Group (x), with respect to Purchased Management
Shares, at a per Share price equal to the Fair Market Value of such Shares and
(y) with respect to all other Shares, at a per Share price equal to the lower
of Cost or the Fair Market Value of such Shares; and (ii) the Company may
redeem and cancel any and all vested Options and Warrants at a price equal to
the lesser of Cost or Fair Market Value after taking into account a deduction
for any unpaid exercise price applicable thereto.
	 
	 	7.1.2.	 	In Other Cases. In the event of a termination of employment for any
other reason (including by reason of death or disability, voluntary resignation
or termination by the Company other than for Cause), (i) the Company may
purchase all or any portion of the Shares (other than Unvested Shares, which
will be cancelled as provided below) held by such Management Call Group at a
per Share price equal to the Fair Market Value of such Shares and (ii) the
Company may redeem and cancel any and all vested Options or Warrants at a price
equal to the Fair Market Value thereof after taking into account a deduction
for any unpaid exercise price.

23

 

	 	7.1.3.	 	Unvested Options, Warrants and Shares. Upon any termination of
employment, all Options, Warrants and restricted Shares (in each case, to the
extent unvested) will terminate and be deemed forfeited to the Company as of
the date of such termination.
	 
	 	7.1.4.	 	Determination Date.

                    (a) In the case of Shares other than Option Shares, the purchase price per Share shall
be determined as of the date on which the Management Call Notice (as defined below) is
delivered.

                    (b) In the case of Option Shares, the purchase price per Share shall be determined as
of the later of (i) the 181st day after the exercise of the applicable Option and (ii) the
date on which the Management Call Notice (as defined below) is delivered.

	 	7.1.5.	 	Notices, Etc. Any Management Call Option may be exercised by
delivery of written notice thereof (the “Management Call Notice”) to
all members of the applicable Management Call Group from whom the Company
elects to purchase Shares no later than the Management Call Notice Date. The
Management Call Notice shall state that the Company has elected to exercise the
Management Call Option, and the number and price of the Shares with respect to
which the Management Call Option is being exercised. For purposes of this
Section 7, the “Management Call Notice Date” means the date no later
than 365 days after the effectiveness of the applicable termination of
employment or, if later, 365 days after the exercise of any Option by the
holder thereof or the date upon which any Unvested Shares become Vested Shares.
	 
	 	7.1.6.	 	Vesting. The rights of the Company to purchase Management Shares
under this Section 7.1 are in addition to, and do not modify, any vesting
requirements that may be included in the terms of any Management Shares; and
any Shares that remain subject to time, performance or other vesting
restrictions at the time of termination of employment of any Manager will be
automatically forfeited to the Company upon termination of employment.
	 
	 	7.1.7.	 	Closing.

                    (a) The closing of any purchase and sale of Management Shares pursuant to this Section
7 shall take place as soon as reasonably practicable, and in any event not later than 30
days after delivery of the Management Call Notice (provided that such time shall be
extended as necessary to comply with applicable legal requirements) at the principal office
of the Company, or at such other time and location as the parties to such purchase may
mutually determine.

                    (b) At the closing of any purchase and sale of Management Shares following the exercise
of any Management Call Option, the holders of Shares to

24

 

be sold shall deliver to the Company a certificate or certificates representing the
Shares to be purchased by the Company duly endorsed, or with stock (or equivalent) powers
duly endorsed, for transfer with signature guaranteed, free and clear of any Adverse Claim,
with any necessary stock (or equivalent) transfer tax stamps affixed, and the Company shall
pay to such holder by certified or bank check or wire transfer of immediately available
federal funds the purchase price of the Shares being purchased by the Company in a lump sum
payment. The delivery of a certificate or certificates for Shares by any Person selling
Shares pursuant to any Management Call Option shall be deemed a representation and warranty
by such Person that: (i) such Person has full right, title and interest in and to such
Shares; (ii) such Person has all necessary power and authority and has taken all necessary
action to sell such Shares as contemplated and (iii) such Shares are free and clear of any
and all Adverse Claims.

     7.2. Additional Provisions and Allocation of Call Option to Investors /
Founders.

	 	7.2.1.	 	Hardship. In the event that a Manager has to leave employment with
the Company under a “hardship” situation (as determined by the Board upon
recommendation from the Company’s chief executive officer), the Company will
use reasonable efforts to exercise its Call Option rights under Section 7.1 to
purchase all Purchased Management Shares, subject to compliance with and
absence of any default under the Company’s debt agreements.
	 
	 	7.2.2.	 	Company Right to Allocate Call Option to Investors and Founders. If
the Company shall elect not to purchase pursuant to Section 7.1 any or all
Management Shares held by a Manager or originally issued to such Manager but
held by one or more Permitted Transferees, the Company shall notify the
Investors and Founders and either party may then purchase any or all of the
remaining Management Shares held by such Persons for the purchase price
identified in Section 7.1. Unless the Founders and the Investors agree to a
different manner of allocation, the right to purchase such Shares shall be
allocated pro rata among the Founders and the Investors in proportion to their
ownership of Shares.

     7.3. Management Put Option. If a Manager holding Purchased Management Shares
dies, his heirs or estate will have the right to require the Company to purchase all or any
portion of the Vested Shares held by such Manager at time of death on the following terms
and conditions (the “Management Put Option”).

	 	7.3.1.	 	Exercise; Notice. The deceased Manager’s representative or estate
may exercise the Management Put Option with respect to all or any portion of
the Vested Shares held by the deceased at the time of his or her death by
delivery of written notice thereof (the “Put Notice”) to the Company at
any time within three hundred and sixty five (365) days commencing on the date
of death.

25

 

	 	7.3.2.	 	Determination Date; Payment. The Company will purchase all of the
Vested Shares that are the subject of a Put Notice within ninety (90) days
after receipt of the Put Notice. Subject to subsection 7.3.3 below, the
Company will purchase all Vested Shares that are subject to a Put Notice with a
lump sum cash payment equal to the Fair Market Value of such Shares as of the
date of the Put Notice; provided, however that the Fair Market
Value of each Option shall be determined by subtracting the exercise price for
such Option from the Fair Market Value of the Shares underlying such Option.
	 
	 	7.3.3.	 	Distributions and Cash Payments. To the extent that the Company
determines that any payment of cash required under the terms of this Section
7.3 could reasonably be expected to constitute, result in or give rise to a
breach or violation of, or any default or right or cause of action under any
agreement of the Company or any of its subsidiaries in respect of indebtedness
for borrowed money, or that the authorization of any such payment could
reasonably be subject to challenge as a violation of law or of the Board’s
fiduciary duties, then the Company will not be obligated to repurchase any
Shares subject to a Put Notice unless and until the Company determines that
such concerns are not longer applicable.
	 
	 	7.3.4.	 	Closing. The closing of any purchase and sale of Vested Shares
pursuant to the exercise of the Management Put Option granted pursuant to this
Section 7.3 will take place at the principal office of the Company, or at such
other time and location as the parties to such purchase may mutually determine.
The Company will be entitled to receive, as a condition to closing, reasonable
representations regarding and evidence of ownership of shares, power and
authority to transfer, and transfer of shares free and clear of Adverse Claims.

     7.4. Acknowledgment. Each holder of Management Shares acknowledges and agrees
that neither the Company nor any Person directly or indirectly affiliated with the Company
(in each case whether as a director, officer, manager, employee, agent or otherwise) shall
have any duty or obligation to affirmatively disclose to holders of Management Shares, and
they shall not have any right to be advised of, any material information regarding the
Company or otherwise at any time prior to, upon, or in connection with any termination of
his or her employment by the Company and its subsidiaries upon the exercise of any
Management Call Option or Management Put Options or any purchase of the Shares in accordance
with the terms hereof.

     7.5. Period. The foregoing provisions of this Section 7 shall expire upon the
closing of the Initial Public Offering.

     7.6. Other Agreements. Nothing in this Section 7 shall be deemed to supercede
or amend any provisions on the same subject matter set forth in the West Corporation 2006
Executive Incentive Plan or any certificate or agreement related thereto, including without
limitation any option agreement or restricted stock agreement

26

 

(collectively, the “2006 Plan Documents”); and in the event that any provision
hereof conflicts with the terms of the 2006 Plan Documents, the terms of the 2006 Plan
Documents will control.

	8.	 	REMEDIES.

     8.1. Generally. The Company and each holder of Shares shall have all remedies
available at law, in equity or otherwise in the event of any breach or violation of this
Agreement or any default hereunder by the Company or any holder of Shares. The parties
acknowledge and agree that in the event of any breach of this Agreement, in addition to any
other remedies which may be available, each of the parties hereto shall be entitled to
specific performance of the obligations of the other parties hereto and, in addition, to
such other equitable remedies (including preliminary or temporary relief) as may be
appropriate in the circumstances.

     8.2. Deposit. Without limiting the generality of Section 8.1, if any holder of
Shares fails to deliver to the purchaser thereof the certificate or certificates evidencing
Shares to be Sold pursuant to Section 3 or 4 hereof, such purchaser may, at its option, in
addition to all other remedies it may have, deposit the purchase price for such Shares with
any national bank or trust company having combined capital, surplus and undivided profits in
excess of One Hundred Million Dollars ($100,000,000) and approved by the Company or the
Majority Investors (the “Escrow Agent”) and the Company shall cancel on its books
the certificate or certificates representing such Shares and thereupon all of such holder’s
rights in and to such Shares shall terminate. Thereafter, upon delivery to such purchaser
by such holder of the certificate or certificates formerly evidencing such Shares (duly
endorsed, or with stock powers duly endorsed, for transfer, with signature guaranteed, free
and clear of any Adverse Claims, and with any transfer tax stamps affixed), such purchaser
shall instruct the Escrow Agent to deliver the purchase price to such holder, without any
interest from the date of the closing to the date of such delivery (any such interest to
accrue to such purchaser).

	9.	 	LEGENDS.

	 	9.1.	 	Restrictive Legend.
	 
	 	9.1.1.	 	Each certificate representing Shares (other than the Founder Shares) shall
have the following legend endorsed conspicuously thereupon:

The voting of the shares of stock
represented by this certificate, and the sale, encumbrance or
other disposition thereof, are subject to the provisions of a
Stockholders Agreement and Registration Rights and Coordination
Agreement, in each case to which the issuer and certain of its
stockholders are party, a copy of which may be inspected at the
principal office of the issuer or obtained from the issuer without
charge.

	 	9.1.2.	 	Each certificate representing Founder Shares shall have the following legend
endorsed conspicuously thereupon:

27

 

The sale, encumbrance or other disposition thereof, are subject to the
provisions of a Stockholders Agreement and Registration Rights and
Coordination Agreement, in each case to which the issuer and certain
of its stockholders are party, a copy of which may be inspected at the
principal office of the issuer or obtained from the issuer without
charge.

	 	9.1.3.	 	Each certificate representing Investor Shares shall also have the following
legend endorsed conspicuously thereupon:

The shares of stock represented by this certificate were originally
issued to, or issued with respect to shares originally issued to, the
following Investor:                     .

	 	9.1.4.	 	Each certificate representing Founder Shares shall also have the following
legend endorsed conspicuously thereupon:

The shares of stock represented by this certificate were originally
issued to, or issued with respect to shares originally issued to, the
following Founder:                     .

	 	9.1.5.	 	Each certificate representing Management Shares shall also have the following
legend endorsed conspicuously thereupon:

The shares of stock represented by this certificate were originally
issued to, or issued with respect to shares originally issued to, the
following Manager:                     .

	 	9.1.6.	 	Any person who acquires Shares which are not subject to any of the terms of
this Agreement shall have the right to have such legend (or the applicable
portion thereof) removed from certificates representing such Shares.

     9.2. 1933 Act Legends. Each certificate representing Shares shall have the
following legend endorsed conspicuously thereupon:

     The securities represented by this certificate were issued in a private placement,
without registration under the Securities Act of 1933, as amended (the “Act”), and
may not be sold, assigned, pledged or otherwise transferred in the absence of an effective
registration under the Act covering the transfer or an opinion of counsel, satisfactory to
the issuer, that registration under the Act is not required.

     9.3. Termination of 1933 Act Legend. The requirement imposed by Section 9.2
hereof shall cease and terminate as to any particular Shares (a) when, in the opinion of
Ropes & Gray LLP, or other counsel reasonably acceptable to the Company, such legend is no
longer required in order to assure compliance by the Company with the Securities Act or (b)
when such Shares have been effectively registered under the Securities Act or transferred
pursuant to Rule 144. Wherever (x) such requirement shall

28

 

cease and terminate as to any Shares or (y) such Shares shall be transferable under
paragraph (k) of Rule 144, the holder thereof shall be entitled to receive from the Company,
without expense, new certificates not bearing the legend set forth in Section 9.2 hereof.

     9.4. Stop Transfer Instruction. The Company will instruct any transfer agent
not to register the Transfer of any Shares until the conditions specified in the foregoing
provisions are satisfied.

	10.	 	AMENDMENT, TERMINATION, ETC.

     10.1. Oral Modifications. This Agreement may not be orally amended, modified,
extended or terminated, nor shall any oral waiver of any of its terms be effective.

     10.2. Written Modifications. This Agreement may be amended, modified, extended
or terminated, and the provisions hereof may be waived, only by an agreement in writing
signed by the Company and holders of a majority of Shares subject to this Agreement;
provided, however, that (a) the consent of the Majority THL Investors shall be required for
any amendment, modification, extension, termination or waiver (an “Amendment”) that
discriminates against the rights of the THL Investors specifically or against the holders of
THL Investor Shares as such under this Agreement, (b) the consent of the Majority Quadrangle
Investors shall be required for any Amendment that discriminates against the rights of the
Quadrangle Investors specifically or against the holders of Quadrangle Investor Shares as
such under this Agreement, (c) the consent of the Majority Other Investors shall be required
for any Amendment that discriminates against the rights of the Other Investors specifically
or against the holders of Other Investor Shares as such under this Agreement, (d) the
consent of the Majority Founders shall be required for any Amendment that discriminates
against rights of the Founders specifically or against the holders of Founder Shares as such
under this Agreement and (e) the consent of the Majority Managers shall be required for any
Amendment that discriminates against the rights of the Managers specifically or against the
holders of Management Shares as such under this Agreement. In addition, any Amendment that
reduces (at any time prior to the Initial Public Offering) the number of directors that any
Stockholder or Stockholder Group is entitled to designate or elect pursuant to Section 2.1
in a manner that is adverse in any material respect to any Investor, that amends the
provisions of Sections 3, 5, 6 or 9 relating to restrictions on Transfer of Shares in a
manner that is adverse in any material respect to any Investor or Founder, that amends the
tag-along or drag-along provisions of Sections 4.1 and 4.2 in a manner that is adverse in
any material respect to any Investor or Founder or that amends provisions affecting rights
to demand or to participate in registered offerings of Shares or in other offerings of
Shares by the Company in a manner that is adverse in any material respect to any Investor or
Founder, will require the approval of each Investor or Founder that would be adversely
affected in any material respect by such Amendment. Each Amendment that is approved as
provided in this Section 10.2 will be binding upon each party hereto and each holder of
Shares subject hereto. In addition, each party hereto and each holder of

29

 

Shares subject hereto may waive any right hereunder by an instrument in writing signed
by such party or holder.

     10.3. Effect of Termination. No termination under this Agreement shall relieve
any Person of liability for breach prior to termination.

	11.	 	DEFINITIONS. For purposes of this Agreement:

     11.1. Certain Matters of Construction. In addition to the definitions referred
to or set forth below in this Section 11:

                    (a) The words “hereof”, “herein”, “hereunder” and words of similar import shall refer
to this Agreement as a whole and not to any particular Section or provision of this
Agreement, and reference to a particular Section of this Agreement shall include all
subsections thereof;

                    (b) The word “including” shall mean including, without limitation;

                    (c) Definitions shall be equally applicable to both nouns and verbs and the singular
and plural forms of the terms defined; and

                    (d) The masculine, feminine and neuter genders shall each include the other.

     11.2. Definitions. The following terms shall have the following meanings:

     “2006 Plan Documents” has the meaning set forth in Section 7.6.

     “Adverse Claim” has the meaning set forth in Section 8-102 of the applicable
Uniform Commercial Code.

     “Affiliate” means, with respect to any specified Person, (a) any other Person
which directly or indirectly through one or more intermediaries controls, or is controlled
by, or is under common control with, such specified Person (for the purposes of this
definition, “control” (including, with correlative meanings, the terms “controlling,”
“controlled by” and “under common control with”), as used with respect to any Person, means
the possession, directly or indirectly, of the power to direct or cause the direction of the
management or policies of such Person, whether through the ownership of voting securities,
by agreement or otherwise), and (b) with respect to any natural Person, any Member of the
Immediate Family of such natural Person.

     “Affiliated Fund” means with respect to any Investors, each corporation, trust,
limited liability company, general or limited partnership or other entity under common
control with that Investor (including any such entity with the same general partner or
principal investment advisor as that Investor or with a general partner or principal
investment advisor that is an Affiliate of the general partner or principal investment
advisor of that Investor).

30

 

     “Agreement” has the meaning set forth in the Preamble.

     “Amendment” has the meaning set forth in Section 10.2

     “Board” has the meaning set forth in Section 2.1.1.

     “Business Day” shall mean any day that is not a Saturday, a Sunday or other day
on which banks are required or authorized by law to be closed in the City of New York.

     “Cause”, with respect to any Manager, shall have the meaning ascribed to such
term in any employment agreement, severance or other similar agreement between such Manager
and the Company or any of its subsidiaries, or, if no such agreement exists, the following
events or conditions, as determined by the Board in its reasonable judgment: (i) the
refusal or failure to perform (other than by reason of disability), or material negligence
in the performance of such employee’s duties and responsibilities to the Company or any of
its Affiliates, or refusal or failure to follow or carry out any reasonable direction of the
Board, and the continuance of such refusal, failure or negligence for a period of ten days
after notice to such Manager; (ii) the material breach by such Manager of any provision of
any material agreement between such employee and the Company or any of its Affiliates; (iii)
fraud, embezzlement, theft or other dishonesty by such Manager with respect to the Company
or any of its Affiliates; (iv) the conviction of, or a plea of nolo contendere by, such
Manager to any felony or any other crime involving dishonesty or moral turpitude; and (v)
any other conduct that involves a breach of fiduciary obligation on the part of such Manager
or otherwise could reasonably be expected to have a material adverse effect upon the
business, interests or reputation of the Company or any of its Affiliates.

     “CEO Director” has the meaning set forth in Section 2.1.2.

     “Change of Control” means the occurrence of any of the following: (a) a sale,
lease or other disposition of all or substantially all of the assets of the Company and its
Subsidiaries, taken as a whole, (b) any consolidation or merger of the Company with or into
any other corporation or other Person, or any other corporate reorganization or transaction
(including the acquisition of capital stock of the Company), whether or not the Company is a
party thereto, in which the stockholders of the Company immediately prior to such
consolidation, merger, reorganization or transaction, own capital stock and either (x)
represent directly, or indirectly through one or more entities, less than fifty percent
(50%) of the economic interests in or voting power of the Company or other surviving entity
immediately after such consolidation, merger, reorganization or transaction or (y) do not
directly, or indirectly through one or more entities, have the power to elect a majority of
the entire board of directors of the Company or other surviving entity immediately after
such consolidation, merger, reorganization or transaction, or (c) any stock sale or other
transaction or series of related transactions, whether or not the Company is a party
thereto, after giving effect to which in excess of fifty percent (50%) of the Company’s
voting power is owned directly, or indirectly through one or more entities, by any Person
and its “affiliates” or “associates” (as such terms are defined in the rules adopted by the
Commission under the Exchange Act), other

31

 

than the Investors and their respective Affiliated Funds; but excluding, in any case
referred to in clause (b) or (c) of this definition the Initial Public Offering or any bona
fide primary or secondary public offering following the occurrence of the Initial Public
Offering.

     “Class A Stock” shall mean the Class A Common Stock of the Company.

     “Class L Stock” shall mean the Class L Common Stock of the Company.

     “Closing” has the meaning set forth in Section 1.1.

     “Commission” means the Securities and Exchange Commission.

     “Common Stock” means the common stock of the Company, including the Class A
Stock and Class L Stock.

     “Company” has the meaning set forth in the Preamble.

     “Convertible Securities” means any evidence of indebtedness, shares of stock
(other than Common Stock) or other securities (other than Options and Warrants) which are
directly or indirectly convertible into or exchangeable or exercisable for shares of Common
Stock.

     “Cost” means, with respect to any Management Shares, the purchase price paid by
the initial holder thereof less any distributions paid on or with respect to such Management
Shares, except that the Cost of any Unvested Shares or of any Options shall be deemed to be
zero (except to the extent, if any, otherwise agreed by the Company).

     “Drag Along Notice” has the meaning set forth in Section 4.2.1.

     “Drag Along Sale Percentage” has the meaning set forth in Section 4.2.

     “Drag Along Sellers” has the meaning set forth in Section 4.2.1.

     “Drag Initiating Prospective Selling Investor” has the meaning set forth in
Section 4.2.

     “Equivalent Shares” means, at any date of determination, (a) as to any shares
of Common Stock, such number of shares of Common Stock and (b) as to any Options, Warrants
or Convertible Securities which upon exercise or conversion would result in issuance of
Common Stock, the maximum number of shares of Common Stock for which or into which such
Options, Warrants or Convertible Securities may at the time be exercised, converted or
exchanged (or which will become exercisable, convertible or exchangeable on or prior to, or
by reason of, the transaction or circumstance in connection with which the number of
Equivalent Shares is to be determined).

     “Escrow Agent” has the meaning set forth in Section 8.2.

32

 

     “Exchange Act” means the Securities Exchange Act of 1934, as in effect from
time to time.

     “Fair Market Value” means, as of any date, as to any share of Common Stock, the
fair value of such share as of the applicable reference date as determined in good faith by
the Board.

     “Founder Shares” means all shares of Common Stock originally issued to a
Founder, or issued with respect to shares of Common Stock originally issued to or held by a
Founder, whenever issued, including without limitation all shares of Common Stock issued
upon the exercise, conversion or exchange of any Options, Warrants or Convertible
Securities, including any shares acquired pursuant to Section 5 hereof and all such shares
of Common Stock held by a Permitted Transferee to whom a Founder Transfers Shares pursuant
to Section 3.2.2 or 3.2.3, subject to the proviso contained in the last sentence of Section
3.2 (other than item (v) of such proviso).

     “Founders” has the meaning set forth in the Preamble.

     “Immediate Family” means, with respect to any natural Person, each of such
Person’s lineal descendants and ancestors, spouse, brothers, and sisters, including adoptive
relationships.

     “Initial Investor Shares” means the Investor Shares issued to the Investors on
or before the Closing Date, as indicated on Schedule I hereto; provided,
however that any Investor Shares Transferred to a Person who is not a Permitted
Transferee and who is thereafter designated as an “Investor” or “Other Investor” shall not
count toward the number of “Initial Investor Shares” still owned by the Investors for
purposes of calculating the 25% continuing ownership threshold of the Investors hereunder,
but shall continue to be deemed “Initial Investor Shares” for purposes of determining the
number of Shares issued to the Investors on or before the Closing Date.

     “Initial Public Offering” means the initial Public Offering registered on Form
S-1 (or any successor form under the Securities Act).

     “Investor Shares” means all shares of Common Stock originally issued to, or
issued with respect to shares originally issued to, or held by, a THL Investor, a Quadrangle
Investor or an Other Investor, whenever issued; including without limitation all shares of
Common Stock issued upon the exercise, conversion or exchange of any Options, Warrants or
Convertible Securities, including any shares acquired pursuant to Section 5 hereof and all
such shares of Common Stock held by a Permitted Transferee to whom a THL Investor, a
Quadrangle Investor or an Other Investor Transfers Shares pursuant to Section 3.2.1, 3.2.4
or 3.2.5, subject to the proviso contained in the last sentence of Section 3.2.

     “Investors” has the meaning set forth in the Preamble.

     “Issuance” has the meaning set forth in Section 5.

33

 

     “Issuer” has the meaning set forth in Section 5.

     “Majority Founders” means, as of any date, the holders of a majority of the
Founder Shares outstanding on such date.

     “Majority Investors” means, as of any date, the holders of a majority of the
Investor Shares outstanding on such date.

     “Majority Managers” means, as of any date, the holders of a majority of the
Management Shares outstanding on such date.

     “Majority Other Investors” means, as of any date, the holders of a majority of
the Other Investor Shares outstanding on such date.

     “Majority Quadrangle Investors” means, as of any date, the holders of a
majority of the Quadrangle Investor Shares outstanding on such date.

     “Majority Stockholders” means, as of any date, the holders of a majority of the
Shares outstanding on such date.

     “Majority THL Investors” means, as of any date, the holders of a majority of
the THL Investor Shares outstanding on such date.

     “Management Call Group” has the meaning set forth in Section 7.1.

     “Management Call Notice” has the meaning set forth in Section 7.1.5.

     “Management Call Notice Date” has the meaning set forth in Section 7.1.5.

     “Management Call Option” means any option of the Company to purchase all or any
portion of the Management Shares held by, or originally issued to, any Person, upon the
termination of such Person’s employment by the Company and its subsidiaries.

     “Management Put Option” has the meaning set forth in Section 7.3.

     “Management Shares” means all shares of Common Stock held by a Manager
including all shares of Common Stock issued upon the exercise, conversion or exchange of any
Options, Warrants or Convertible Securities. Any Management Shares that are Transferred by
the holder thereof to such holder’s Permitted Transferees as permitted pursuant to Section
3.2.2 or Section 3.2.3 shall remain Management Shares in the hands of such Permitted
Transferee, subject to the proviso contained in the last sentence of Section 3.2.

     “Managers” has the meaning set forth in the Preamble.

     “Members of the Immediate Family” means, with respect to any individual, each
spouse or child or other descendants of such individual, each trust created solely for the
benefit of one or more of the aforementioned Persons and their spouses and each

34

 

custodian or guardian of any property of one or more of the aforementioned Persons in
his or her capacity as such custodian or guardian.

     “Option Shares” means, with respect to a Manager or direct or indirect
Permitted Transferee of a Manager, all or any portion of the Management Shares which were
issued upon exercise of an Option held by such holder (or Permitted Transferee, if
applicable).

     “Options” means any options to subscribe for, purchase or otherwise directly
acquire Common Stock.

     “Other Investor Shares” means Investor Shares issued to, or held by, an Other
Investor.

     “Other Investors” has the meaning set forth in the Preamble.

     “Other Securities” has the meaning set forth in Section 5.1.3.

     “Participating Buyer” has the meaning set forth in Section 5.1.2.

     “Participating Seller” has the meaning set forth in Section 4.1.2 and 4.2.1.

     “Participation Notice” has the meaning set forth in Section 5.1.1.

     “Participation Offerees” has the meaning set forth in Section 5.1.1.

     “Participation Portion” has the meaning set forth in Section 5.1.1.

     “Permitted Transferee” has the meaning set forth in Section 3.2.

     “Person” means any individual, partnership, corporation, company, association,
trust, joint venture, limited liability company, unincorporated organization, entity or
division, or any government, governmental department or agency or political subdivision
thereof.

     “Price Per Equivalent Share” means the Board’s good faith determination of the
price per Equivalent Share of any Convertible Securities or Options which are the subject of
an Issuance pursuant to Section 5 hereof.

     “Principal Lock-Up Agreement” has the meaning set forth in Section 6.

     “Prospective Buyer” means any Person (other than a Permitted Transferee under
Section 3.2) proposing to purchase shares from a Prospective Selling Investor.

     “Prospective Selling Investor” has the meaning set forth in Section 4.3.2.

     “Prospective Subscriber” has the meaning set forth in Section 5.1.1.

     “Public Offering” means a public offering and sale of Common Stock for cash
pursuant to an effective registration statement under the Securities Act.

35

 

     “Purchased Management Shares” means, with respect to any Manager or direct or
indirect Permitted Transferee of a Manager, all of the Management Shares which were either
(a) originally purchased from the Company by that Manager for cash, (b) received by that
Manager in respect of Rollover Shares (as defined in the Recapitalization Agreement)
pursuant to Section 3.1(d) of the Recapitalization Agreement or (c) issued upon exercise of
replacement options that were issued in respect of rollover options pursuant to Section
7.2(b) of the Recapitalization Agreement. Shares granted to Managers pursuant to any
restricted stock award program (whether or not vested), Options and Shares issued upon
exercise of Options (except those specified in clause (c) above), are not Purchased
Management Shares for purposes of this Agreement.

     “Put Notice” has the meaning set forth in Section 7.3.1.

     “Quadrangle Director” has the meaning set forth in Section 2.1.2.

     “Quadrangle Investor” has the meaning set forth in the Preamble.

     “Quadrangle Investor Shares” means Investor Shares issued to or held by a
Quadrangle Investor.

     “Recapitalization” has the meaning set forth in the Recitals.

     “Recapitalization Agreement” has the meaning set forth in the Recitals.

     “Registrable Securities” has the meaning set forth in Section 7.1 of the
Registration Rights and Coordination Agreement.

     “Registration Rights and Coordination Agreement” has the meaning set forth in
the Recitals.

     “ROFR Acceptance Notice” has the meaning set forth in Section 3.1.2.

     “ROFR Offer Notice” has the meaning set forth in Section 3.1.2.

     “ROFR Option” has the meaning set forth in Section 3.1.2.

     “Rule 144” means Rule 144 under the Securities Act (or any successor Rule).

     “Rule 145 Transaction” means a registration on Form S-4 pursuant to Rule 145 of
the Securities Act (or any successor Form or provision, as applicable).

     “Sale” means a Transfer for value, and the terms “Sell” and “Sold” shall have
correlative meanings.

     “Securities Act” means the Securities Act of 1933, as in effect from time to
time.

     “Shares” means shares all Investor Shares, Other Investor Shares, Founder
Shares, and Management Shares.

36

 

     “Spread Amount” has the meaning set forth in Section 4.3.4.

     “Stockholder Group” shall mean any one of (a) the THL Investors, collectively,
(b) the Quadrangle Investors, collectively, (c) the Founders, collectively, (d) the Other
Investors, collectively, or (e) Managers, collectively.

     “Stockholders” has the meaning set forth in the Preamble.

     “Subject Securities” has the meaning set forth in Section 5.

     “Tag Along Holder” has the meaning set forth in Section 4.1.1.

     “Tag Along Notice” has the meaning set forth in Section 4.1.1.

     “Tag Along Offer” has the meaning set forth in Section 4.1.2.

     “Tag Along Sale Percentage” has the meaning set forth in Section 4.1.1.

     “Tag Along Sellers” has the meaning set forth in Section 4.1.2.

     “Tag Initiating Prospective Selling Investor” has the meaning set forth in
Section 4.1.

     “Termination Event” means any event specified in Section 7.1 which gives rise
to any of the call rights specified therein.

     “THL Director” has the meaning set forth in Section 2.1.2.

     “THL Fund VI” has the meaning set forth in the Preamble.

     “THL Investors” has the meaning set forth in the Preamble.

     “THL Investor Shares” means Investor Shares issued to or held by a THL
Investor.

     “THL Parallel Fund” has the meaning set forth in the Preamble.

     “Transfer” means any sale, pledge, assignment, encumbrance or other transfer or
disposition of any Shares to any other Person, whether directly, indirectly, voluntarily,
involuntarily, by operation of law, pursuant to judicial process or otherwise.

     “Unvested Shares” means, at any time, any and all Management Shares that are
not Vested Shares at such time.

     “Vested Shares” means, at any time, all Shares that (i) are not Management
Shares, or (ii) are Management Shares that are granted under any restrictive stock, stock
option or similar program with respect to which all applicable vesting conditions have been
satisfied or (iii) are Purchased Management Shares.

37

 

     “Warrants” means any warrants to subscribe for, purchase or otherwise directly
acquire Common Stock.

	12.	 	MISCELLANEOUS.

     12.1. Authority; Effect. Each party hereto represents and warrants to and
agrees with each other party that the execution and delivery of this Agreement and the
consummation of the transactions contemplated hereby have been duly authorized on behalf of
such party and do not violate any agreement or other instrument applicable to such party or
by which its assets are bound. This Agreement does not, and shall not be construed to, give
rise to the creation of a partnership among any of the parties hereto, or to constitute any
of such parties members of a joint venture or other association.

     12.2. Notices. All notices, requests, demands, claims and other communications
required or permitted to be delivered, given or otherwise provided under this Agreement must
be in writing and must be delivered, given or otherwise provided:

                    (a) by hand (in which case, it will be effective upon delivery);

                    (b) by facsimile (in which case, it will be effective upon receipt of confirmation of
good transmission);

                    (c) by overnight delivery by a nationally recognized courier service (in which case, it
will be effective on the second Business Day after being deposited with such courier
service); or

                    (d) by U.S. Postal Service (in which case it will be effective four Business Days after
being deposited with the U.S. Postal Service);

     in each case, to the address (or facsimile number) listed below; provided that
each of the parties hereto shall be entitled to specify a different address by giving notice
as aforesaid to each of the other parties hereto.

If to the Company or any Investor, to it at the address set forth for it in the stock record book
of the Company, with a copies to:

Thomas H. Lee Partners, LLC

100 Federal Street

Boston, MA 02110

Attention: Anthony DiNovi & Soren Oberg

and to:

Quadrangle Group LLC

375 Park Avenue

New York, NY 10152

Attention: Joshua Steiner & David Crosby

38

 

and to:

Ropes & Gray LLP

One International Place

Boston, Massachusetts 02110

Attention: David Chapin & Patrick Diaz

If to a Manager, or a direct or indirect transferee of a Manager, to it at the address set forth in
the records of the Company with a copy to:

Winston & Strawn LLP

35 W. Wacker Drive

Chicago, Illinois 60601-9703

Attention: Mark S. Weisberg

If to a Founder, to him or her at the address set forth in the stock record book of the Company
with a copy to:

Sullivan & Cromwell, LLP

125 Broad Street

New York, NY 10004

Attention: James C. Morphy

               Audra D. Cohen

Notice to the holder of record of any shares of capital stock shall be deemed to be notice to the
holder of such shares for all purposes hereof.

     12.3. Merger; Binding Effect, Etc. Subject to the last sentence of Section
12.9, this Agreement, together with the Registration Rights and Coordination Agreement, and
the Subscription Agreement(s) dated on or about the date hereof among the Company and the
subscribers named therein constitute the entire agreement of the parties with respect to
their subject matter, supersede all prior or contemporaneous oral or written agreements or
discussions with respect to such subject matter, and shall be binding upon and inure to the
benefit of the parties hereto and their respective heirs, representatives, successors and
assigns. Except as otherwise expressly provided herein, no Stockholder party hereto may
assign any of his, her or its respective rights or delegate any of his, her or its
respective obligations under this Agreement without the prior written consent of the Company
and, at such times as the Investors own Shares in an amount equal to at least 25% of the
Initial Investor Shares, the Majority Investors, and any attempted assignment or delegation
in violation of the foregoing shall be null and void.

     12.4. Descriptive Headings. The descriptive headings of this Agreement are for
convenience of reference only, are not to be considered a part hereof and shall not be
construed to define or limit any of the terms or provisions hereof.

     12.5. Counterparts. This Agreement may be executed in multiple counterparts,
each of which shall be deemed an original, but all of which taken together shall constitute
one instrument.

39

 

     12.6. Severability. If any provision hereof would, under applicable law, be
invalid or unenforceable in any respect, such provision shall be construed by modifying or
limiting it so as to be valid and enforceable to the maximum extent compatible with, and
possible under, applicable law. The provisions hereof are severable, and in the event any
provision hereof should be held invalid or unenforceable in any respect, it shall not
invalidate, render unenforceable or otherwise affect any other provision hereof.

     12.7. No Recourse. Notwithstanding anything that may be expressed or implied
in this Agreement, the Company and each Stockholder covenant, agree and acknowledge that no
recourse under this Agreement or any documents or instruments delivered in connection with
this Agreement shall be had against any current or future director, officer, employee,
general or limited partner or member of any Stockholder or of any Affiliate or assignee
thereof, as such, whether by the enforcement of any assessment or by any legal or equitable
proceeding, or by virtue of any statute, regulation or other applicable law, it being
expressly agreed and acknowledged that no personal liability whatsoever shall attach to, be
imposed on or otherwise be incurred by any current or future officer, agent or employee of
any Stockholder or any current or future member of any Stockholder or any current or future
director, officer, employee, partner or member of any Stockholder or of any Affiliate or
assignee thereof, as such, for any obligation of any Stockholder under this Agreement or any
documents or instruments delivered in connection with this Agreement for any claim based on,
in respect of or by reason of such obligations or their creation.

     12.8. Aggregation of Shares. All Shares held by an Investor or Other Investor
and its Affiliates and Affiliated Funds shall be aggregated together for purposes of
determining the availability of any rights under this Agreement. Within any Stockholder
Group, the Stockholders may allocate the ability to exercise any rights under this Agreement
in any manner that such Stockholder Group (by holders of a majority of the Shares held by
such Stockholder Group) determines. All Shares held by a Manager and any Permitted
Transferee to which such Manager has Transferred Shares shall be aggregated together for
purposes of determining the availability of any rights under this Agreement; and such
Manager and such Permitted Transferees may allocate the ability to exercise any rights under
this Agreement in any manner that such group (by holders of a majority of the Shares held by
such Manager and his or her Permitted Transferees) sees fit. All Shares held by a Founder
and any Permitted Transferee to which such Founder has Transferred Shares shall be
aggregated together for purposes of determining the availability of any rights under this
Agreement; and such Founder and such Permitted Transferees may allocate the ability to
exercise any rights under this Agreement in any manner that such group (by holders of a
majority of the Shares held by such Founder and his or her Permitted Transferees) sees fit.

     12.9. Directors’ and Officers’ Insurance. The Company shall purchase, within a
reasonable period following the Closing, and maintain for such periods as the Board shall in
good faith determine, at its expense, insurance in an amount determined in good faith by the
Board to be appropriate, on behalf of any Person who after the Closing is or was a director
or officer of the Company, or is or was serving at the request of the Company as a director,
officer, employee or agent of another corporation, partnership, joint venture,

40

 

trust or other enterprise, including any direct or indirect subsidiary of the Company,
against any expense, liability or loss asserted against such Person and incurred by such
Person in any such capacity, or arising out of such Person’s status as such, subject to
customary exclusions. The provisions of this Section 12.9 shall survive any termination of
this Agreement and shall not be deemed to supercede or amend any provisions on the same
subject matter set forth in the Recapitalization Agreement.

	13.	 	GOVERNING LAW.

     13.1. Governing Law. This Agreement and all claims arising out of or based
upon this Agreement or relating to the subject matter hereof shall be governed by and
construed in accordance with the domestic substantive laws of the State of Delaware without
giving effect to any choice or conflict of laws provision or rule that would cause the
application of the domestic substantive laws of any other jurisdiction.

     13.2. Consent to Jurisdiction. Each party to this Agreement, by its execution
hereof, (a) hereby irrevocably submits to the exclusive jurisdiction of the state and
federal courts sitting in the State of Delaware for the purpose of any action, claim, cause
of action or suit (in contract, tort or otherwise), inquiry, proceeding or investigation
arising out of or based upon this Agreement or relating to the subject matter hereof, (b)
hereby waives to the extent not prohibited by applicable law, and agrees not to assert, and
agrees not to allow any of its subsidiaries to assert, by way of motion, as a defense or
otherwise, in any such action, any claim that it is not subject personally to the
jurisdiction of the above-named courts, that its property is exempt or immune from
attachment or execution, that any such proceeding brought in one of the above-named courts
is improper, or that this Agreement or the subject matter hereof may not be enforced in or
by such court and (c) hereby agrees not to commence or maintain any action, claim, cause of
action or suit (in contract, tort or otherwise), inquiry, proceeding or investigation
arising out of or based upon this Agreement or relating to the subject matter hereof other
than before one of the above-named courts nor to make any motion or take any other action
seeking or intending to cause the transfer or removal of any such action, claim, cause of
action or suit (in contract, tort or otherwise), inquiry, proceeding or investigation to any
court other than one of the above-named courts whether on the grounds of inconvenient forum
or otherwise. Notwithstanding the foregoing, any party to this Agreement may commence and
maintain an action to enforce a judgment of any of the above-named courts in any court of
competent jurisdiction. Each party hereto hereby consents to service of process in any such
proceeding in any manner permitted by Delaware law, and agrees that service of process by
registered or certified mail, return receipt requested, at its address specified pursuant to
Section 12.2 hereof is reasonably calculated to give actual notice.

     13.3. WAIVER OF JURY TRIAL. TO THE EXTENT NOT PROHIBITED BY APPLICABLE LAW WHICH
CANNOT BE WAIVED, EACH PARTY HERETO HEREBY WAIVES AND COVENANTS THAT IT WILL NOT ASSERT
(WHETHER AS PLAINTIFF, DEFENDANT OR OTHERWISE) ANY RIGHT TO TRIAL BY JURY IN ANY FORUM IN
RESPECT OF ANY ISSUE OR ACTION, CLAIM, CAUSE OF ACTION OR SUIT (IN CONTRACT, TORT OR
OTHERWISE), INQUIRY, PROCEEDING OR INVESTIGATION ARISING OUT OF OR BASED UPON THIS

41

 

AGREEMENT OR THE SUBJECT MATTER HEREOF OR IN ANY WAY CONNECTED WITH OR RELATED OR
INCIDENTAL TO THE TRANSACTIONS CONTEMPLATED HEREBY, IN EACH CASE WHETHER NOW EXISTING OR
HEREAFTER ARISING. EACH PARTY HERETO ACKNOWLEDGES THAT IT HAS BEEN INFORMED BY THE OTHER
PARTIES HERETO THAT THIS SECTION 13.3 CONSTITUTES A MATERIAL INDUCEMENT UPON WHICH THEY ARE
RELYING AND WILL RELY IN ENTERING INTO THIS AGREEMENT. ANY PARTY HERETO MAY FILE AN
ORIGINAL COUNTERPART OR A COPY OF THIS SECTION 13.3 WITH ANY COURT AS WRITTEN EVIDENCE OF
THE CONSENT OF EACH SUCH PARTY TO THE WAIVER OF ITS RIGHT TO TRIAL BY JURY.

     13.4. Exercise of Rights and Remedies. No delay of or omission in the exercise
of any right, power or remedy accruing to any party as a result of any breach or default by
any other party under this Agreement shall impair any such right, power or remedy, nor shall
it be construed as a waiver of or acquiescence in any such breach or default, or of any
similar breach or default occurring later; nor shall any such delay, omission nor waiver of
any single breach or default be deemed a waiver of any other breach or default occurring
before or after that waiver.

42

 

     IN WITNESS WHEREOF, each of the undersigned has duly executed this Agreement (or caused this
Agreement to be executed on its behalf by its officer or representative thereunto duly authorized)
under seal as of the date first above written.

	 	 	 	 	 
	THE COMPANY:

	 	WEST CORPORATION
	 	 
	 
	 	 	 	 
	 

	 	/s/ Thomas B. Barker	 	 
	 

	 	 	 	 
	 

	 	Name: Thomas B. Barker	 	 
	 

	 	Title: Chief Executive Officer	 	 

 

 

	 	 	 	 	 
	THL INVESTORS:

	 	THOMAS H. LEE EQUITY FUND VI, L.P.	 	 
	 

	 	By: THL Equity Advisors VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	THOMAS H. LEE PARALLEL FUND VI, L.P.	 	 
	 

	 	By: THL Equity Advisors, VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	THOMAS H. LEE PARALLEL (DT) FUND VI, L.P.	 	 
	 

	 	By: THL Equity Advisors VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	THL COINVESTMENT PARTNERS, L.P.	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its general partner	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 

 

 

	 	 	 	 	 
	 

	 	THL EQUITY FUND VI INVESTORS (WEST), L.P.	 	 
	 

	 	By: THL Equity Advisors VI, LLC, its general partner	 	 
	 

	 	By: Thomas H. Lee Partners, L.P., its sole member	 	 
	 

	 	By: Thomas H. Lee Advisors, LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	PUTNAM INVESTMENTS HOLDINGS, LLC	 	 
	 

	 	By: Putnam Investments, LLC, its managing member	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg*	 	 
	 

	 	Title:	 	 
	 
	 	 	 	 
	 

	 	PUTNAM INVESTMENTS EMPLOYEES’ SECURITIES COMPANY III LLC	 	 
	 

	 	By: Putnam Investment Holdings, LLC, its managing partner	 	 
	 

	 	By: Putnam Investments, LLC, its managing member	 	 
	 
	 	 	 	 
	 

	 	/s/ Soren L. Oberg	 	 
	 

	 	 	 	 
	 

	 	Name: Soren L. Oberg*	 	 
	 

	 	Title:	 	 

 

*
By power of attorney

 

 

	 	 	 	 	 
	THL FUND VI BRIDGE CORP.
	 	 	 	 
	 

	 	/s/ Charles P. Holden	 	 
	 

	 	 	 	 
	 

	 	Name: Charles P. Holden	 	 
	 

	 	Title: Director and Chief Financial Officer	 	 
	 
	 	 	 	 
	 

	 	THL PARALLEL FUND VI BRIDGE CORP.	 	 
	 
	 	 	 	 
	 

	 	/s/ Charles P. Holden	 	 
	 

	 	 	 	 
	 

	 	Name: Charles P. Holden	 	 
	 

	 	Title: Director and Chief Financial Officer	 	 
	 
	 	 	 	 
	 

	 	THL DT FUND VI BRIDGE CORP.	 	 
	 
	 	 	 	 
	 

	 	/s/ Charles P. Holden	 	 
	 

	 	 	 	 
	 

	 	Name: Charles P. Holden	 	 
	 

	 	Title: Director and Chief Financial Officer	 	 

 

 

	 	 	 	 	 
	QUADRANGLE INVESTORS:

	 	QUADRANGLE CAPITAL PARTNERS II LP	 	 
	 

	 	By: Quadrangle GP Investors II LP, its general partner	 	 
	 

	 	By: QCP GP Investors II LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Gordon Holmes	 	 
	 

	 	 	 	 
	 

	 	Name: Gordon Holmes	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	QUADRANGLE CAPITAL PARTNERS II-A LP	 	 
	 

	 	By: Quadrangle GP Investors II LP, its general partner	 	 
	 

	 	By: QCP GP Investors II LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Gordon Holmes	 	 
	 

	 	 	 	 
	 

	 	Name: Gordon Holmes	 	 
	 

	 	Title: Managing Director	 	 
	 
	 	 	 	 
	 

	 	QUADRANGLE SELECT PARTNERS II LP	 	 
	 

	 	By: Quadrangle GP Investors II LP, its general partner	 	 
	 

	 	By: QCP GP Investors II LLC, its general partner	 	 
	 
	 	 	 	 
	 

	 	/s/ Gordon Holmes	 	 
	 

	 	 	 	 
	 

	 	Name: Gordon Holmes	 	 
	 

	 	Title: Managing Director	 	 

 

 

	 	 	 	 	 
	THE FOUNDERS:

	 	/s/ Gary L. West	 	 
	 

	 	 	 	 
	 

	 	Name: Gary L. West, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Mary E. West	 	 
	 

	 	 	 	 
	 

	 	Name: Mary E. West, individually	 	 

 

 

	 	 	 	 	 
	THE MANAGERS:

	 	/s/ Thomas B. Barker	 	 
	 

	 	 	 	 
	 

	 	Name: Thomas B. Barker, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Nancee R. Berger	 	 
	 

	 	 	 	 
	 

	 	Name: Nancee R. Berger, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ J. Scott Etzler	 	 
	 

	 	 	 	 
	 

	 	Name: J. Scott Etzler, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Jon R. Hanson	 	 
	 

	 	 	 	 
	 

	 	Name: Jon R. Hanson, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Robert E. Johnson	 	 
	 

	 	 	 	 
	 

	 	Name: Robert E. Johnson, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Mark v. Lavin	 	 
	 

	 	 	 	 
	 

	 	Name: Mark V. Lavin, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Michael E. Mazour	 	 
	 

	 	 	 	 
	 

	 	Name: Michael E. Mazour, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Paul M. Mendlik	 	 
	 

	 	 	 	 
	 

	 	Name: Paul M. Mendlik, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Pam Mortenson	 	 
	 

	 	 	 	 
	 

	 	Name: Pam Mortenson, individually	 	 

 

 

	 	 	 	 	 
	 

	 	/s/ David C. Mussman	 	 
	 

	 	 	 	 
	 

	 	Name: David C. Mussman, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ James Richards	 	 
	 

	 	 	 	 
	 

	 	Name: James Richards, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Steven M. Stangl	 	 
	 

	 	 	 	 
	 

	 	Name: Steven M. Stangl, individually	 	 
	 
	 	 	 	 
	 

	 	/s/ Michael M. Sturgeon	 	 
	 

	 	 	 	 
	 

	 	Name: Michael M. Sturgeon, individuallyexv10w11

 

EXHIBIT 10.11

ROLLOVER AGREEMENT

     This Rollover Agreement (this “Agreement”) is made as of                             , 2006 by and
between West Corporation, a Delaware Corporation (the “Company”), and                             (the
“Rolling Participant”).

PRELIMINARY STATEMENTS

     A. The Company has entered into an Agreement and Plan of Merger, dated as of May 31, 2006 (as
amended, the “Recapitalization Agreement”), by and between Omaha Acquisition Corp., a
Delaware corporation (“Newco”), and the Company. Capitalized terms used and not otherwise
defined in this Agreement are used herein as defined in the Recapitalization Agreement.

     B. Pursuant to the Recapitalization Agreement, Newco will be merged with and into the Company
(the “Merger”) and each issued and outstanding share of Common Stock, par value $0.01 per
share, of the Company (the “Company Common Stock” or the “Old West Shares”), other
than Founder Shares, Rollover Shares, and Dissenting Shares, will be converted into the right to
receive cash in an amount equal to $48.75 per share.

     C. Pursuant to West’s Amended and Restated 1996 Stock Incentive Plan and 2006 Stock Incentive
Plan (the “Option Plans”), the Company has issued options (“Company Stock Options”)
to purchase Company Common Stock, all of which will become fully vested and exercisable in
connection with the Merger. Except as permitted by Newco with respect to certain executives of the
Company, including the Rolling Participant, each Company Stock Option outstanding at the time of
the Merger will be cancelled at the effective time of the Merger, and the holder of such Company
Stock Option will become entitled to receive in respect thereof a cash payment equal to the
applicable “spread value” of such option calculated in accordance with Section 7.2(a) of the
Recapitalization Agreement, subject to applicable tax withholding. Pursuant to the terms of this
Agreement, Newco and the Company have agreed to permit the Rolling Participant instead to convert
certain of the Company Stock Options held by the Rolling Participant into options to purchase
shares of common stock of the Surviving Corporation, each of which shall be issued in “strips” of
eight (8) shares of Class A Common Stock and one (1) share of Class L Common Stock of the Surviving
Corporation (“New West Shares”).

     D. On the Closing Date, the Surviving Corporation intends to adopt a new stock option plan,
substantially in the form attached hereto as Exhibit A, and to issue options to purchase
common stock of the Surviving Corporation pursuant to option agreements substantially in the form
attached hereto as Exhibit B.

     E. Pursuant to the Company’s Restated Nonqualified Deferred Compensation Plan (the
“Deferred Compensation Plan”), accounts maintained on behalf of certain participants are
currently credited with units measured by the value of an equal number of shares of Company Common
Stock (“Old West Share Units”). Except as permitted by Newco with respect to certain

 

 

executives of the Company, including the Rolling Participant, the Company intends to amend the
Deferred Compensation Plan to convert all Old West Share Units credited to the account of each
participant in the Deferred Compensation Plan into units measured by the value of notional mutual
fund investments designated by such participant. Pursuant to the terms of this Agreement, Newco
and the Company have agreed to permit the Rolling Participant instead to make a special one-time
election that certain of the Old West Share Units and other amounts credited to the Rolling
Participant’s account under the Deferred Compensation Plan be converted into units measured by the
value of New West Shares (“New West Share Units”). In addition, Newco and the Company have
agreed to amend the Deferred Compensation Plan to permit participants to change the payment date of
the portion of their Deferred Compensation Plan account that would otherwise become payable on or
after January 1, 2007, to a date as soon as reasonably practicable after January 1, 2007, but in no
event later than March 15, 2007.

     F. Set forth on Schedule I hereto is a list of

          i. the Company Stock Options held by the Rolling Participant as of the date hereof and

          ii. the number of Old West Share Units and all other amounts credited to the Rolling
Participant’s account under the Deferred Compensation Plan.

     G. As contemplated by the Recapitalization Agreement, Newco and the Company have agreed to
allow the Rolling Participant, and the Rolling Participant has decided to elect, to forego the
cancellation of all or a portion of his or her Old West Shares and/or Company Stock Options in
exchange for the cash payments described above and the conversion of Old West Share Units into
units measured by the value of notional mutual fund investments, and instead (subject to entering
into a Stockholder Agreement and Registration Rights Agreement (each as defined herein)) (a) to
convert all or a portion of his or her Old West Shares into New West Shares as of the effective
time of the Merger, (b) to convert all or a portion of the Company Stock Options that are
exercisable immediately prior to the effective time of the Merger (without giving effect to any
acceleration of vesting arising as a result of the transactions contemplated by the
Recapitalization Agreement) and are scheduled by their original terms to expire after December 31,
2008 into options to purchase New West Shares as of the effective time of the Merger and (c) to
convert the Old West Share Units or any other amount credited to the Rolling Participant’s account
under the Deferred Compensation Plan into New West Share Units as of the effective time of the
Merger. This Agreement memorializes the terms of such elections by the Rolling Participant.

AGREEMENT

     NOW, THEREFORE, subject to the consummation of the Closing contemplated by the
Recapitalization Agreement, for good and valuable consideration, the receipt and sufficiency of
which are hereby acknowledged, the parties hereto agree as follows:

          1. Cancellation and Exchange of Old West Shares

-2-

 

     The Rolling Participant holds certain Old West Shares. The Rolling Participant hereby agrees
that the Company will, at the effective time of the Merger, cancel all of the Rolling Participant’s
Old West Shares; and in consideration for the cancellation of and the Rolling Participant’s
surrender of rights under such Old West Shares:

     (a) Cashout Portion. With respect to the Old West Shares (if any)
other than those which the Rolling Participant has elected to exchange for New West
Shares (as indicated on Schedule I hereto), the Rolling Participant will
receive cash in an amount equal to the product of (x) the number of such Old West
Shares and (y) $48.75 (the “Cancelled Old Shares Payment”) minus (z) all
applicable federal, state, and local taxes required to be withheld by the Surviving
Corporation.

     (b) Rollover Portion. With respect to the Old West Shares (if any)
which the Rolling Participant has elected to exchange for New West Shares (as
indicated on Schedule I hereto), the Rolling Participant will receive from the
Surviving Corporation the New West Shares as set forth on Schedule I hereto.
The Rolling Participant agrees that as a condition to receiving such New West
Shares, he or she will be required to enter into the stockholder agreement and a
registration rights and coordination agreement to be entered into on the Closing
Date among the Company and its stockholders (respectively, the “Stockholder
Agreement” and “Registration Rights Agreement”), which will include
terms described on Exhibit C hereto.

          2. Conversion of Company Stock Options

     The Rolling Participant holds the Company Stock Options identified on Schedule I
hereto. The Rolling Participant hereby agrees that the Company will, at the effective time of the
Merger, convert all of the Rolling Participant’s Company Stock Options into a right to receive a
cash payment and/or substitute options to purchase New West Shares as follows:

     (a) Cashout Portion. With respect to each Company Stock Option (if
any) which the Rolling Participant has elected to exchange for a cash payment (as
indicated on Schedule I hereto), the Rolling Participant will receive cash
from the Surviving Corporation in an amount equal to the product of (x) the number
of Old West Shares subject to such Company Stock Option and (y) the excess, if any,
of $48.75 over the exercise price per share of Old West Shares subject to such
Company Stock Option (the “Cancelled Option Payment Amount”), minus (z) all
applicable federal, state, and local taxes required to be withheld by the Surviving
Corporation.

     (b) Rollover Portion. With respect to each Company Stock Option (if
any) which the Rolling Participant has elected to convert into an option to purchase
New West Shares (as indicated on Schedule I hereto), the Rolling Participant will
receive from the Surviving Corporation substitute options to purchase New West
Shares (“Substitute Options”) having the terms described on Schedule I
hereto (which are calculated to preserve the intrinsic aggregate

-3-

 

“spread value” of
the Company Stock Options in respect of which such Substitute Options are issued),
which Substitute Options will in each case have a term (i.e., period during which it
may be exercised) equal to the remaining term of the Company Stock Option with
respect to which such rollover option is issued. Attached hereto as Exhibit B
is a form of the Substitute Options to be issued by the Surviving Corporation.
All Substitute Options will be subject to the terms and conditions of a stock option
plan, substantially in the form attached hereto as Exhibit A (the “New
Stock Option Plan”). The Rolling Participant agrees that as a condition to
receiving such Substitute Option (and as a condition to exercising such Substitute
Option) he or she will be required to enter into the Stockholder Agreement and
Registration Rights Agreement.

The Surviving Corporation shall be entitled to withhold from the Cancelled Option Payment Amount
the amount of any applicable withholding obligations, including, without limitation, any
withholding obligations with respect to federal, state, local, foreign or other Taxes in connection
with such Cancelled Option Payment Amount.

          3. Conversion of Deferred Compensation Account

     The amounts credited to the Rolling Participant’s account under the Deferred Compensation
Plan, including all Old West Share Units, are identified on Schedule I hereto. The
Rolling Participant hereby agrees that the Company will, at the effective time of the Merger,
convert the portion of the Rolling Participant’s Deferred Compensation Plan account currently
invested in Old West Share Units into units measured by the value of the mutual funds available
under the Deferred Compensation Plan (“Mutual Fund Units”) and/or into New West Share Units
as follows:

     (a) Conversion of Old West Share Units to Mutual Fund Units. With
respect to the Old West Share Units that the Rolling Participant has elected to
convert into Mutual Fund Units (as indicated on Schedule I hereto), the
Rolling Participant’s account under the Deferred Compensation Plan will be reduced
by the number of such Old West Share Units, and an amount equal to the number of
such Old West Share Units multiplied by $48.75 shall be allocated among the Mutual
Fund Units in the percentages elected by the Rolling Participant with respect to the
remainder of his or her account.

     (b) Conversion of Old West Share Units to New West Share Units. With
respect to the Old West Share Units credited to the Rolling Participant’s account
under the Deferred Compensation Plan that the Rolling Participant has elected to
convert into New West Share Units (as indicated on Schedule I hereto), the
Rolling Participant’s Deferred Compensation Account shall be reduced by the number
of such Old West Share Units, and shall be credited with the number of New West
Share Units set forth on Schedule I hereto.

     (c) Conversion of Mutual Fund Units to New West Share Units. With
respect to the amount credited to the Rolling Participant’s account under the
Deferred Compensation Plan, other than Old West Share Units, that the Rolling

-4-

 

Participant has elected to convert into New West Share Units (as indicated on
Schedule I hereto), the Rolling Participant’s Mutual Fund Units credited to
such account shall be reduced proportionately by such amount, and such account shall
be credited with the number of New West Share Units set forth on Schedule I
hereto.

          4. Rolling Participant’s Representations, Warranties, and Covenants.

     As a material inducement to the Company to enter into this Agreement and to Newco to
acknowledge and approve the transactions contemplated hereby, the Rolling Participant hereby
represents, warrants, and covenants to Newco and the Company that:

     (a) Ownership of Securities. The Rolling Participant holds and is the
owner of the aggregate number of Old West Shares, Company Stock Options and Old West
Share Units set forth on Schedule I hereto. Such Old West Shares, Company
Stock Options and Old West Share Units are held free and clear of all mortgages,
liens, licenses, pledges, charges, claims, security interests, encumbrances,
agreements, rights of first refusal, options or restrictions of any kind whatsoever
(including, without limitation, restrictions on the right to sell or otherwise
dispose of such Old West Shares, Company Stock Options or Old West Share Units) or
other defects in title (other than (i) restrictions on transfers of securities
imposed by applicable state and federal securities laws and (ii) restrictions
contained in the Option Plan or Deferred Compensation Plan, none of which
restrictions will impede, affect or have any continuing effectiveness after the
consummation of the transactions contemplated by this Agreement).

     (b) Authorization. The Rolling Participant has the requisite power and
authority to execute and deliver this Agreement and to perform its obligations
hereunder. This Agreement has been duly executed and delivered by the Rolling
Participant and constitutes a legal, valid and binding obligation of the Rolling
Participant, enforceable against the Rolling Participant in accordance with its
terms. In the event the Rolling Participant is married and the Old West Shares,
Company Stock Options or Old West Share Units constitute community property or
otherwise would require spousal or other approval for any provision of this
Agreement to be legal, valid and binding, this Agreement has been duly authorized,
executed and delivered by the Rolling Participant’s spouse or such other person and
constitutes a legal, valid and binding obligation of the Rolling Participant’s
spouse or such other person, enforceable against such spouse or other person in
accordance with its terms. No trust of which the Rolling Participant is a trustee
requires the consent of any beneficiary to the execution and delivery of this
Agreement or the consummation of the transactions contemplated hereby.

     (c) No Breach. None of the execution and delivery by the Rolling
Participant of this Agreement nor the performance by the Rolling Participant of his
or her obligations hereunder nor the consummation of the transactions contemplated
hereby will (i) conflict with or result in a breach of the terms,

-5-

 

conditions or
provisions of, (ii) constitute (with or without due notice or lapse of time or both)
a default under (or give rise to any right of termination, cancellation or
acceleration or obligation to repurchase, repay, redeem or acquire or any similar
right or obligation), (iii) result in a violation of, or (iv) require any
authorization, consent, approval, exemption or other action by, or notice to, any
court or administrative or governmental body or any other person or entity pursuant
to, any law, statute, rule or regulation to which the Rolling Participant is
subject, or any agreement, instrument, order, judgment or decree to which the
Rolling Participant is a party or by which he or she is bound.

     (d) Litigation. There is no action, suit, charge, complaint, or
proceeding pending against, or to the knowledge of the Rolling Participant,
threatened against, the Rolling Participant which would have a material adverse
effect on the ability of the Rolling Participant to consummate the transactions
contemplated hereby. The Rolling Participant is not subject to any judgment,
decree, injunction or order of any court, except for such decrees, injunctions or
orders which do not have and would not reasonably be expected to have, individually
or in the aggregate, a material adverse effect on the ability of the Rolling
Participant to consummate the transactions contemplated hereby.

     (e) Investment. The Rolling Participant is acquiring New West Shares,
Substitute Options and/or New West Share Units for his or her own account, solely
for the purpose of investment and not with a view toward, or for sale in connection
with, any distribution thereof, nor with any present intention of distributing or
selling such interest (or any interest therein) in violation of the federal
securities laws or any applicable foreign or state securities law. The Rolling
Participant is an “accredited investor” as defined in Rule 501(a) promulgated under
the Securities Act of 1933, as amended (the “Securities Act”). The Rolling
Participant understands that the holding of New West Shares, Substitute Options
and/or New West Share Units involves substantial risk. The Rolling Participant has
experience as an investor in securities and equity interests of companies such as
the Company and acknowledges that he or she can bear the economic risk of his or her
investment (which may be for an indefinite period) in New West Shares, Substitute
Options and/or New West Share Units (and in any shares issued upon any future
exercise or distribution thereof) and the Rolling Participant has such knowledge and
experience in financial or business matters that the Rolling Participant is capable
of evaluating the merits and risks of his or her investment in the Company. The
Rolling Participant understands that the New West Shares, Substitute Options and New
West Share Units have not been registered under the Securities Act or under the
securities act of any state on the basis that the sale provided hereunder is exempt
from the registration provisions thereof. The Rolling Participant has reviewed the
materials provided to him or her in connection with the election to cashout or roll
over shares, options and/or share units as contemplated hereby and has had an
opportunity to ask questions of the Company regarding such matters, as well as
regarding the Recapitalization Agreement, the transactions (including the Merger and
related debt financing transactions) contemplated thereby, and the Stockholder
Agreement and

-6-

 

Registration Rights Agreement. The Rolling Participant acknowledges
that none of the New West Shares, Substitute Options or New West Share Units, or any
shares issued upon exercise or distribution thereof, may be transferred, sold,
offered for sale, pledged, hypothecated or otherwise disposed of without
registration under the Securities Act and any other provisions of applicable state
securities laws or pursuant to an applicable exemption therefrom. The Rolling
Participant further acknowledges that his or her rights and interests under and with
respect to the New West Shares, Substitute Options, New West Share Units and shares
issued upon any exercise or distribution thereof will be subject to the terms and
conditions of the New Stock Option Plan (as applicable), the Deferred Compensation
Plan (as applicable), the Stockholder Agreement and the Registration Rights
Agreement. The Rolling Participant acknowledges that his or her investment in the
New West Shares, Substitute Options and/or New West Share Units has not been
accomplished by the publication of any advertisement.

          5. Indemnification.

     The Rolling Participant shall indemnify, defend and hold harmless Newco and the Company (as
the Surviving Corporation) from and against any and all claims, losses, liabilities, costs,
expenses, obligations and damages incurred or paid by any of them that would not have been
sustained, incurred or paid if all of the representations and warranties set forth in Section 4
hereof had been true and correct.

          6. Release and Waiver.

     The Rolling Participant does hereby forever release, discharge and acquit Newco and the
Company (as the Surviving Corporation) from all claims, demands, obligations and liabilities,
whenever arising out of, connected with or relating to, the Old West Shares, Company Stock Options
and Old West Share Units, and the cancellation thereof; provided, however, that such release and
waiver does not extend to claims, demands, obligations and liabilities arising out of: (a) this
Agreement (including the New West Shares, the Substitute Options and the New West Share Units
issued to the Rolling Participant), (b) the Recapitalization Agreement, (c) the Stockholder
Agreement, (d) the Registration Rights Agreement and (e) any other agreement executed by the
Rolling Participant and Newco or the Surviving Corporation upon or after the Closing under the
Recapitalization Agreement (collectively, the “Transaction Documents”). Except as set
forth in the Transaction Documents, the Rolling Participant acknowledges and agrees that he or she
does not have any right to acquire any (i) shares of capital stock or other voting securities of
the Company or any of its respective affiliates, subsidiaries, predecessors or successors
(collectively, the “Subject Entities”), (ii) securities of any Subject Entity convertible
into or exchangeable for shares of capital stock or voting securities of any Subject Entity, (iii)
subscriptions, options, warrants or other rights to acquire from any Subject Entity any capital
stock, voting securities or securities convertible into or exchangeable for capital stock or voting
securities of any Subject Entity or (iv) “phantom” stock, “phantom” stock rights, stock
appreciation rights, restricted stock awards, dividend equivalent awards, or other stock-based
awards or rights pursuant to which the Rolling Participant may become entitled to receive any
payment or other consideration or value based upon, relating to, or valued by reference to, the

-7-

 

dividends paid on the capital stock of any Subject Entity or the revenues, earnings or financial
performance or stock performance of any Subject Entity.

          7. General Provisions.

     (a) Severability. Whenever possible, each provision of this Agreement
will be interpreted in such manner as to be effective and valid under applicable
law, but if any provision of this Agreement is held to be invalid, illegal or
unenforceable in any respect under any applicable law or rule in any jurisdiction,
such invalidity, illegality or unenforceability will not affect any other provision
or any other jurisdiction, but this Agreement will be reformed, construed and
enforced in such jurisdiction as if such invalid, illegal or unenforceable provision
had never been contained herein.

     (b) Complete Agreement. This Agreement, those documents expressly
referred to herein and other documents of even date herewith embody the complete
agreement and understanding among the parties and supersede and preempt any prior
understandings, agreements or representations by or among the parties, written or
oral, which may have related to the subject matter hereof in any way.

     (c) Counterparts. This Agreement may be executed in separate
counterparts (including, without limitation, by means of telecopied signature
pages), each of which is deemed to be an original and all of which taken together
constitute one and the same agreement.

     (d) Successors and Assigns. Except as otherwise provided herein, this
Agreement shall bind and inure to the benefit of and be enforceable by the Rolling
Participant, Newco and the Company, and their respective successors and assigns;
provided that the rights and obligations of the Rolling Participant under this
Agreement shall not be assignable without the prior written consent of Newco and the
Company or their respective successors.

     (e) Choice of Law. The law of the State of Delaware will govern all
questions concerning the relative rights of the Company and the Rolling Participant.

     (f) Remedies. Each of the parties to this Agreement will be entitled
to enforce its rights under this Agreement specifically, to recover damages and
costs (including, without limitation, attorneys’ fees) caused by any breach of any
provision of this Agreement and to exercise all other rights existing in its favor.
The parties hereto agree and acknowledge that money damages may not be an adequate
remedy for any breach of the provisions of this Agreement and that any party may in
its sole discretion apply to any court of law or equity of competent jurisdiction
(without posting any bond or other security) for specific performance and/or other
injunctive relief in order to enforce or prevent any violations of the provisions of
this Agreement.

-8-

 

     (g) Amendment and Waiver. The provisions of this Agreement may be
amended and waived only with the prior written consent of Newco, the Company, and
the Rolling Participant.

* * *

Remainder of page intentionally blank

Signature Page and Schedule I and Exhibits follow.

-9-

 

     IN WITNESS HEREOF, the parties hereto have executed this Rollover Agreement on the date first
written above.

	 	 	 	 	 	 	 
	 

	 	 	 	 	 	 
	 	 	WEST CORPORATION	 	 
	 
	 	 	 	 	 	 
	 

	 	By	 	 	 	 
	 

	 	 	 	 	 	 
	 	 	Name:	 	 
	 	 	Title:	 	 
	 
	 	 	 	 	 	 
	 	 	ROLLING PARTICIPANT	 	 
	 
	 	 	 	 	 	 
	 	 	 	 	 

Acknowledged and Approved:

OMAHA ACQUISITION CORP.

	 	 	 	 	 
	 

	 	 	 	 
	By
	 	 	 	 
	 

	 	 	 	 
	 

	 	Name:	 	 
	 

	 	Title:	 	 

[Signature Page to Rollover Agreement]

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