Document:

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                                                                    EXHIBIT 10.3

                               SUPPORT.COM, INC.

                       2000 EMPLOYEE STOCK PURCHASE PLAN

                  (Adopted by the Board on _______ __, 2000)
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                               Table of Contents
                               -----------------

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SECTION 1   Purpose Of The Plan................................................................................. 1

SECTION 2   Definitions......................................................................................... 1
            (a) "Accumulation Period............................................................................ 1
            (b) "Board"......................................................................................... 1
            (c) "Code".......................................................................................... 1
            (d) "Committee"..................................................................................... 1
            (e) "Company"....................................................................................... 1
            (f) "Compensation".................................................................................. 1
            (g) "Corporate Reorganization"...................................................................... 1
            (h) "Eligible Employee"............................................................................. 2
            (i) "Exchange Act".................................................................................. 2
            (j) "Fair Market Value"............................................................................. 2
            (k) "IPO"........................................................................................... 2
            (l) "Offering Period"............................................................................... 2
            (m) "Participant"................................................................................... 2
            (n) "Participating Company"......................................................................... 2
            (o) "Plan".......................................................................................... 2
            (p) "Plan Account".................................................................................. 2
            (q) "Purchase Price"................................................................................ 3
            (r) "Stock"......................................................................................... 3
            (s) "Subsidiary".................................................................................... 3

SECTION 3   Administration Of The Plan.......................................................................... 3
            (a) Committee Composition........................................................................... 3
            (b) Committee Responsibilities...................................................................... 3

SECTION 4   Enrollment And Participation........................................................................ 3
            (a) Offering Periods................................................................................ 3
            (b) Accumulation Periods............................................................................ 3
            (c) Enrollment...................................................................................... 3
            (d) Duration of Participation....................................................................... 3
            (e) Applicable Offering Period...................................................................... 4

SECTION 5   Employee Contributions.............................................................................. 4
            (a) Frequency of Payroll Deductions................................................................. 4
            (b) Amount of Payroll Deductions.................................................................... 4
            (c) Changing Withholding Rate....................................................................... 4
            (d) Discontinuing Payroll Deductions................................................................ 4
            (e) Limit on Number of Elections.................................................................... 5

SECTION 6   Withdrawal From The Plan............................................................................ 5
            (a) Withdrawal...................................................................................... 5
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            (b) Re-enrollment After Withdrawal.................................................................. 5

SECTION 7   Change In Employment Status......................................................................... 5
            (a) Termination of Employment....................................................................... 5
            (b) Leave of Absence................................................................................ 5
            (c) Death........................................................................................... 5

SECTION 8   Plan Accounts And Purchase Of Shares................................................................ 5
            (a) Plan Accounts................................................................................... 5
            (b) Purchase Price.................................................................................. 5
            (c) Number of Shares Purchased...................................................................... 6
            (d) Available Shares Insufficient................................................................... 6
            (e) Issuance of Stock............................................................................... 6
            (f) Unused Cash Balances............................................................................ 6
            (g) Stockholder Approval............................................................................ 6

SECTION 9   Limitations On Stock Ownership...................................................................... 7
            (a) Five Percent Limit.............................................................................. 7
            (b) Dollar Limit.................................................................................... 7

SECTION 10  Rights Not Transferable............................................................................. 7

SECTION 11  No Rights As An Employee............................................................................ 7

SECTION 12  No Rights As A Stockholder.......................................................................... 8

SECTION 13  Securities Law Requirements......................................................................... 8

SECTION 14  Stock Offered Under The Plan........................................................................ 8
            (a) Authorized Shares............................................................................... 8
            (b) Antidilution Adjustments........................................................................ 8
            (c) Reorganizations................................................................................. 8

SECTION 15  Amendment Or Discontinuance......................................................................... 8

SECTION 16  Execution........................................................................................... 9
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                               SUPPORT.COM, INC.

                       2000 EMPLOYEE STOCK PURCHASE PLAN

SECTION 1 Purpose Of The Plan.
-----------------------------

     The Plan was adopted by the Board on _______ __, 2000, effective as of the
date of the IPO. The purpose of the Plan is to provide Eligible Employees with
an opportunity to increase their proprietary interest in the success of the
Company by purchasing Stock from the Company on favorable terms and to pay for
such purchases through payroll deductions.  The Plan is intended to qualify
under section 423 of the Code.

SECTION 2 Definitions.
---------------------

     (a)  "Accumulation Period" means a six-month period during which
           -------------------
contributions may be made toward the purchase of Stock under the Plan, as
determined pursuant to Section 4(b).

     (b)  "Board" means the Board of Directors of the Company, as constituted
           -----
from time to time.

     (c)  "Code" means the Internal Revenue Code of 1986, as amended.
           ----

     (d)  "Committee" means a committee of the Board, as described in Section 3.
           ---------

     (e)  "Company" means Support.com, Inc., a Delaware Corporation.
           -------

     (f)  "Compensation" means (i) the total compensation paid in cash to a
           ------------
Participant by a Participating Company, including salaries, wages, bonuses,
incentive compensation, commissions, overtime pay and shift premiums, plus (ii)
any pre-tax contributions made by the Participant under section 401(k) or 125 of
the Code. "Compensation" shall exclude all non-cash items, moving or relocation
allowances, cost-of-living equalization payments, car allowances, tuition
reimbursements, imputed income attributable to cars or life insurance, severance
pay, fringe benefits, contributions or benefits received under employee benefit
plans, income attributable to the exercise of stock options, and similar items.
The Committee shall determine whether a particular item is included in
Compensation.

     (g)  "Corporate Reorganization" means:
           ------------------------

          (i)  The consummation of a merger or consolidation of the Company with
     or into another entity, or any other corporate reorganization; or

          (ii) The sale, transfer or other disposition of all or substantially
     all of the Company's assets or the complete liquidation or dissolution of
     the Company.

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     (h)  "Eligible Employee" means any employee of a Participating Company
           -----------------
     customary employment is for more than five months per calendar year and for
     more than 20 hours per week.

     The foregoing notwithstanding, an individual shall not be considered an
Eligible Employee if his or her participation in the Plan is prohibited by the
law of any country which has jurisdiction over him or her or if he or she is
subject to a collective bargaining agreement that does not provide for
participation in the Plan.

     (i)  "Exchange Act" means the Securities Exchange Act of 1934, as amended.
           ------------

     (j)  "Fair Market Value" means the market price of Stock, determined by the
           -----------------
Committee as follows:

          (i)    If Stock was traded on The Nasdaq National Market on the date
     in question, then the Fair Market Value shall be equal to the last-
     transaction price quoted for such date by The Nasdaq National Market;

          (ii)   If Stock was traded on a stock exchange on the date in
     question, then the Fair Market Value shall be equal to the closing price
     reported by the applicable composite transactions report for such date; or

          (iii)  If none of the foregoing provisions is applicable, then the
     Fair Market Value shall be determined by the Committee in good faith on
     such basis as it deems appropriate.

     Whenever possible, the determination of Fair Market Value by the Committee
shall be based on the prices reported in the Wall Street Journal or as reported
                                             -------------------
directly to the Company by Nasdaq or a stock exchange. Such determination shall
be conclusive and binding on all persons.

     (k)  "IPO" means the initial offering of Stock to the public pursuant to a
           ---
registration statement filed by the Company with the Securities and Exchange
Commission.

     (l)  "Offering Period" means a 24-month period with respect to which the
           ---------------
right to purchase Stock may be granted under the Plan, as determined pursuant to
Section 4(a).

     (m)  "Participant" means an Eligible Employee who elects to participate in
           -----------
the Plan, as provided in Section 4(c).

     (n)  "Participating Company" means (i) the Company and (ii) each present or
           ---------------------
future Subsidiary designated by the Committee as a Participating Company.

     (o)  "Plan" means this Support.com, Inc. 2000 Employee Stock Purchase Plan,
           ----
as it may be amended from time to time.

     (p)  "Plan Account" means the account established for each Participant
           ------------
pursuant to Section 8(a).

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     (q)   "Purchase Price" means the price at which Participants may purchase
            --------------
Stock under the Plan, as determined pursuant to Section 8(b).

     (r)   "Stock" means the Common Stock of the Company.
            -----

     (s)   "Subsidiary" means any corporation (other than the Company) in an
            ----------
unbroken chain of corporations beginning with the Company, if each of the
corporations other than the last corporation in the unbroken chain owns stock
possessing 50% or more of the total combined voting power of all classes of
stock in one of the other corporations in such chain.

SECTION 3  Administration Of The Plan.
-------------------------------------

     (a)   Committee Composition. The Plan shall be administered by the
           ---------------------
Committee. The Committee shall consist exclusively of one or more directors of
the Company, who shall be appointed by the Board.

     (b)   Committee Responsibilities. The Committee shall interpret the Plan
           --------------------------
and make all other policy decisions relating to the operation of the Plan. The
Committee may adopt such rules, guidelines and forms as it deems appropriate to
implement the Plan. The Committee's determinations under the Plan shall be final
and binding on all persons.

SECTION 4  Enrollment And Participation.
---------------------------------------

     (a)   Offering Periods. While the Plan is in effect, two Offering Periods
           ----------------
shall commence in each calendar year. The Offering Periods shall consist of the
24-month periods commencing on each January 1 and July 1, except that the first
                                                  ------
Offering Period shall commence on the date of the IPO and end on December 31,
2001.

     (b)   Accumulation Periods. While the Plan is in effect, two Accumulation
           --------------------
Periods shall commence in each calendar year. The Accumulation Periods shall
consist of the six month periods commencing on January 1 and July 1, except that
the first Accumulation Period shall commence on the date of the IPO and end on
June 30, 2000.

     (c)   Enrollment. Any individual who, on the day preceding the first day of
           ----------
an Offering Period, qualifies as an Eligible Employee may elect to become a
Participant in the Plan for such Offering Period by executing the enrollment
form prescribed for this purpose by the Committee. The enrollment form shall be
filed with the Company at the prescribed location not later than 15 days prior
to the commencement of such Offering Period.

     (d)   Duration of Participation. Once enrolled in the Plan, a Participant
           -------------------------
shall continue to participate in the Plan until he or she ceases to be an
Eligible Employee, withdraws from the Plan under Section 5(a) or reaches the end
of the Offering Period in which his or her employee contributions were
discontinued under Section 5(d) or 9(b). A Participant who discontinued employee
contributions under Section 5(d) or 9(b) or withdrew from the Plan under Section
6(a) may again become a Participant, if he or she then is an Eligible Employee,
by following the procedure described in Subsection (c) above. A Participant
whose employee contributions were discontinued automatically under Section 9(b)
shall automatically resume participation at the

                                      -3-
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beginning of the earliest Offering Period ending in the next calendar year, if
he or she then is an Eligible Employee.

     (e)   Applicable Offering Period. For purposes of calculating the purchase
           --------------------------
price under Section 8(b), the applicable Offering Period shall be determined as
follows:

           (i)   Once a Participant is enrolled in the Plan for an Offering
     Period, such Offering Period shall continue to apply to him or her until
     the earliest of: (A) the end of such Offering Period; (B) the end of his or
     her participation under Subsection (d) above; or (C) re-enrollment in a
     subsequent Offering Period under Paragraph (ii) below.

           (ii)  In the event that the Fair Market Value of Stock on the last
     trading day before the commencement of the Offering Period in which the
     Participant is enrolled is higher than on the last trading day before the
     commencement of any subsequent Offering Period, the Participant shall
     automatically be re-enrolled for such subsequent Offering Period.

           (iii) When a Participant reaches the end of an Offering Period but
     his or her participation is to continue, then such Participant shall
     automatically be re-enrolled for the Offering Period that commences
     immediately after the end of the prior Offering Period.

SECTION 5  Employee Contributions.
---------------------------------

     (a)   Frequency of Payroll Deductions. A Participant may purchase shares of
           -------------------------------
Stock under the Plan solely by means of payroll deductions. Payroll deductions,
as designated by the Participant pursuant to Subsection (b) below, shall occur
on each payday during participation in the Plan.

     (b)   Amount of Payroll Deductions. An Eligible Employee shall designate on
           ----------------------------
the enrollment form the portion of his or her Compensation that he or she elects
to have withheld for the purchase of Stock. Such portion shall be a whole
percentage of the Eligible Employee's Compensation, but not less than 1% nor
more than 15%.

     (c)   Changing Withholding Rate.  If a Participant wishes to change the
           -------------------------
rate of payroll withholding, he or she may do so by filing a new enrollment form
with the Company at the prescribed location at any time. The new withholding
rate shall be effective as soon as reasonably practicable after such form has
been received by the Company. The new withholding rate shall be a whole
percentage of the Eligible Employee's Compensation, but not less than 1% nor
more than 15%.

    (d)    Discontinuing Payroll Deductions. If a Participant wishes to
           --------------------------------
discontinue employee contributions entirely, he or she may do so by filing a new
enrollment form with the Company at the prescribed location at any time. Payroll
withholding shall cease as soon as reasonably practicable after such form has
been received by the Company. (In addition, employee contributions may be
discontinued automatically pursuant to Section 9(b)). A Participant who has
discontinued employee contributions may resume such contributions by filing a
new enrollment form with the Company at the prescribed location. Payroll
withholding

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shall resume as soon as reasonably practicable after such form has been received
by the Company.

     (e)   Limit on Number of Elections. No Participant shall make more than two
           ----------------------------
elections under Subsection (c) or (d) above during any Offering Period.

SECTION 6  Withdrawal From The Plan.
-----------------------------------

     (a)   Withdrawal. A Participant may elect to withdraw from the Plan by
           ----------
filing the prescribed form with the Company at the prescribed location at any
time before the last day of an Accumulation Period. As soon as reasonably
practicable thereafter, payroll deductions shall cease and the entire amount
credited to the Participant's Plan Account shall be refunded to him or her in
cash, without interest. No partial withdrawals shall be permitted.

     (b)   Re-enrollment After Withdrawal. A former Participant who has
           ------------------------------
withdrawn from the Plan shall not be a Participant until he or she re-enrolls in
the Plan under Section 4(c). Re-enrollment may be effective only at the
commencement of an Offering Period.

SECTION 7  Change In Employment Status.
--------------------------------------

     (a)   Termination of Employment. Termination of employment as an Eligible
           -------------------------
Employee for any reason, including death, shall be treated as an automatic
withdrawal from the Plan under Section 6(a). (A transfer from one Participating
Company to another shall not be treated as a termination of employment.)

     (b)   Leave of Absence. For purposes of the Plan, employment shall not be
           ----------------
deemed to terminate when the Participant goes on a military leave, a sick leave
or another bona fide leave of absence, if the leave was approved by the Company
in writing. Employment, however, shall be deemed to terminate ninety (90) days
after the Participant goes on a leave, unless a contract or statute guarantees
his or her right to return to work. Employment shall be deemed to terminate in
any event when the approved leave ends, unless the Participant immediately
returns to work.

     (c)   Death. In the event of the Participant's death, the amount credited
           -----
to his or her Plan Account shall be paid to a beneficiary designated by him or
her for this purpose on the prescribed form or, if none, to the Participant's
estate. Such form shall be valid only if it was filed with the Company at the
prescribed location before the Participant's death.

SECTION 8  Plan Accounts And Purchase Of Shares.
-----------------------------------------------

     (a)   Plan Accounts. The Company shall maintain a Plan Account on its books
           -------------
in the name of each Participant. Whenever an amount is deducted from the
Participant's Compensation under the Plan, such amount shall be credited to the
Participant's Plan Account. Amounts credited to Plan Accounts shall not be trust
funds and may be commingled with the Company's general assets and applied to
general corporate purposes. No interest shall be credited to Plan Accounts.

     (b)   Purchase Price. The Purchase Price for each share of Stock purchased
           --------------
at the close of an Accumulation Period shall be the lower of:

                                      -5-
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           (i)  85% of the Fair Market Value of such share on the last trading
     day in such Accumulation Period; or

           (ii) 85% of the Fair Market Value of such share on the last trading
     day before the commencement of the applicable Offering Period (as
     determined under Section 4(e)) or, in the case of the first Offering Period
     under the Plan, 85% of the price at which one share of Stock is offered to
     the public in the IPO.

     (c)   Number of Shares Purchased. As of the last day of each Accumulation
           --------------------------
Period, each Participant shall be deemed to have elected to purchase the number
of shares of Stock calculated in accordance with this Subsection (c), unless the
Participant has previously elected to withdraw from the Plan in accordance with
Section 6(a). The amount then in the Participant's Plan Account shall be divided
by the Purchase Price, and the number of shares that results shall be purchased
from the Company with the funds in the Participant's Plan Account. The foregoing
notwithstanding, no Participant shall purchase more than 1,000 shares of Stock
with respect to any Accumulation Period nor more than the amounts of Stock set
forth in Sections 9(b) and 14(a). The Committee may determine with respect to
all Participants that any fractional share, as calculated under this Subsection
(c), shall be (i) rounded down to the next lower whole share or (ii) credited as
a fractional share.

     (d)   Available Shares Insufficient. In the event that the aggregate number
           -----------------------------
of shares that all Participants elect to purchase during an Accumulation Period
exceeds the maximum number of shares remaining available for issuance under
Section 14(a), then the number of shares to which each Participant is entitled
shall be determined by multiplying the number of shares available for issuance
by a fraction, the numerator of which is the number of shares that such
Participant has elected to purchase and the denominator of which is the number
of shares that all Participants have elected to purchase.

     (e)   Issuance of Stock. Certificates representing the shares of Stock
           -----------------
purchased by a Participant under the Plan shall be issued to him or her as soon
as reasonably practicable after the close of the applicable Accumulation Period,
except that the Committee may determine that such shares shall be held for each
Participant's benefit by a broker designated by the Committee (unless the
Participant has elected that certificates be issued to him or her). Shares may
be registered in the name of the Participant or jointly in the name of the
Participant and his or her spouse as joint tenants with right of survivorship or
as community property.

     (f)   Unused Cash Balances. An amount remaining in the Participant's Plan
           --------------------
Account that represents the Purchase Price for any fractional share shall be
carried over in the Participant's Plan Account to the next Accumulation Period.
Any amount remaining in the Participant's Plan Account that represents the
Purchase Price for whole shares that could not be purchased by reason of
Subsection (c) above, Section 9(b) or Section 14(a) shall be refunded to the
Participant in cash, without interest.

     (g)   Stockholder Approval. Any other provision of the Plan
           --------------------
notwithstanding, no shares of Stock shall be purchased under the Plan unless and
until the Company's stockholders have approved the adoption of the Plan.

                                      -6-
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SECTION 9   Limitations On Stock Ownership.
-------------------------------------------

     (a)    Five Percent Limit.  Any other provision of the Plan
            ------------------
notwithstanding, no Participant shall be granted a right to purchase Stock under
the Plan if such Participant, immediately after his or her election to purchase
such Stock, would own stock possessing more than 5% of the total combined voting
power or value of all classes of stock of the Company or any parent or
Subsidiary of the Company. For purposes of this Subsection (a), the following
rules shall apply:

            (i)   Ownership of stock shall be determined after applying the
     attribution rules of section 424(d) of the Code;

            (ii)  Each Participant shall be deemed to own any stock that he or
     she has a right or option to purchase under this or any other plan; and

            (iii) Each Participant shall be deemed to have the right to purchase
     1,000 shares of Stock under this Plan with respect to each Accumulation
     Period.

     (b)    Dollar Limit.  Any other provision of the Plan notwithstanding, no
            ------------
Participant shall purchase Stock with a Fair Market Value in excess of the
following limit:

     Any other provision of the Plan notwithstanding, no Participant shall
purchase Stock with a Fair Market Value in excess of $25,000 per calendar year
(under this Plan and all other employee stock purchase plans of the Company or
any parent or Subsidiary of the Company).

     For purposes of this Subsection (b), the Fair Market Value of Stock shall
be determined in each case as of the beginning of the Offering Period in which
such Stock is purchased. Employee stock purchase plans not described in section
423 of the Code shall be disregarded. If a Participant is precluded by this
Subsection (b) from purchasing additional Stock under the Plan, then his or her
employee contributions shall automatically be discontinued and shall resume at
the beginning of the earliest Accumulation Period ending in the next calendar
year (if he or she then is an Eligible Employee).

SECTION 10  Rights Not Transferable.
-----------------------------------

     The rights of any Participant under the Plan, or any Participant's interest
in any Stock or moneys to which he or she may be entitled under the Plan, shall
not be transferable by voluntary or involuntary assignment or by operation of
law, or in any other manner other than by beneficiary designation or the laws of
descent and distribution. If a Participant in any manner attempts to transfer,
assign or otherwise encumber his or her rights or interest under the Plan, other
than by beneficiary designation or the laws of descent and distribution, then
such act shall be treated as an election by the Participant to withdraw from the
Plan under Section 6(a).

SECTION 11  No Rights As An Employee
------------------------------------

     Nothing in the Plan or in any right granted under the Plan shall confer
upon the Participant any right to continue in the employ of a Participating
Company for any period of specific duration or interfere with or otherwise
restrict in any way the rights of the Participating

                                      -7-
<PAGE>

Companies or of the Participant, which rights are hereby expressly reserved by
each, to terminate his or her employment at any time and for any reason, with or
without cause.

SECTION 12  No Rights As A Stockholder.
--------------------------------------

     A Participant shall have no rights as a stockholder with respect to any
shares of Stock that he or she may have a right to purchase under the Plan until
such shares have been purchased on the last day of the applicable Offering
Period.

SECTION 13  Securities Law Requirements.
---------------------------------------

     Shares of Stock shall not be issued under the Plan unless the issuance and
delivery of such shares comply with (or are exempt from) all applicable
requirements of law, including (without limitation) the Securities Act of 1933,
as amended, the rules and regulations promulgated thereunder, state securities
laws and regulations, and the regulations of any stock exchange or other
securities market on which the Company's securities may then be traded.

SECTION 14  Stock Offered Under The Plan.
----------------------------------------

     (a)    Authorized Shares. The maximum aggregate number of shares of Stock
            -----------------
available for purchase under the Plan is two million (2,000,000), plus an annual
increase to be added on the first day of the Company's fiscal year beginning in
2001 equal to the lesser of (i) ___________ (__________) shares, (ii) ___% of
the outstanding shares on such date or (iii) a lesser amount determined by the
Board. The aggregate number of Shares available for purchase under the Plan
shall at all times be subject to adjustment pursuant to Section 14.

     (b)    Antidilution Adjustments.  The aggregate number of shares of Stock
            ------------------------
offered under the Plan, the 1,000 share limitation described in Section 8(c) and
the price of shares that any Participant has elected to purchase shall be
adjusted proportionately by the Committee for any increase or decrease in the
number of outstanding shares of Stock resulting from a subdivision or
consolidation of shares or the payment of a stock dividend, any other increase
or decrease in such shares effected without receipt or payment of consideration
by the Company, the distribution of the shares of a Subsidiary to the Company's
stockholders or a similar event.

     (c)    Reorganizations.  Any other provision of the Plan notwithstanding,
            ---------------
immediately prior to the effective time of a Corporate Reorganization, the
Offering Period then in progress shall terminate and shares shall be purchased
pursuant to Section 8, unless the Plan is assumed by the surviving corporation
or its parent corporation pursuant to the plan of merger or consolidation. The
Plan shall in no event be construed to restrict in any way the Company's right
to undertake a dissolution, liquidation, merger, consolidation or other
reorganization.

SECTION 15  Amendment Or Discontinuance.
---------------------------------------

     The Board shall have the right to amend, suspend or terminate the Plan at
any time and without notice. Except as provided in Section 14, any increase in
the aggregate number of shares of Stock to be issued under the Plan shall be
subject to approval by a vote of the stockholders of the Company. In addition,
any other amendment of the Plan shall be subject to approval by a

                                      -8-
<PAGE>

vote of the stockholders of the Company to the extent required by an applicable
law or regulation.

SECTION 16  Execution.
---------------------

     To record the adoption of the Plan by the Board on ________ __, 2000, the
Company has caused its authorized officer to execute the same.

                                    Support.com, Inc.

                                    By: _____________________________

                                    Title: __________________________

                                    Title: __________________________

                                      -9-<PAGE>
                                                                    EXHIBIT 10.4

                               SUPPORT.COM, INC.
                               -----------------

                           INDEMNIFICATION AGREEMENT
                           -------------------------

     THIS INDEMNIFICATION AGREEMENT (the "Agreement"), effective as of _____ __,
2000, by and between, SUPPORT.COM, INC., a Delaware corporation (the "Company"),
                      -----------------
and _____________________ (the "Indemnitee").

     1.   Indemnification.  The Company shall indemnify Indemnitee to the
          ---------------
fullest extent permitted by section 145 of the Delaware General Corporation Law,
as amended (the "Delaware Law"), the Certificate of Incorporation (the
"Certificate") and the Bylaws of the Company (the "Bylaws") in effect on the
date hereof or as such Law, Certificate, and Bylaws may from time to time be
amended (but, in the case of any such amendment, only to the extent such
amendment permits the Company to provide broader indemnification rights than the
Law, Certificate or Bylaws permitted the Company to provide before such
amendment), if and whenever he is or was a party or is threatened to be made a
party to any Proceeding, against Expenses and Liabilities actually and
reasonably incurred by Indemnitee or on his behalf in connection with the
investigation, defense, settlement or appeal of such Proceeding.  The right to
indemnification conferred herein shall be presumed to have been relied upon by
Indemnitee in serving or continuing to serve the Company as an officer or
director and shall be enforceable as a contract right.  Without in any way
diminishing the scope of the indemnification provided by this Section 1, the
Company will indemnify Indemnitee if Indemnitee:

     (a)  was or is a party or is threatened to be made a party to any
Proceeding (other than an action by or in the right of the Company to procure a
judgment in its favor) by reason of the fact Indemnitee is or was an Agent,
against Expenses and Liabilities actually and reasonably incurred in connection
with such Proceeding if Indemnitee acted in good faith and in a manner
reasonably believed to be in the best interests of the Company and, in the case
of a criminal proceeding, had no reasonable cause to believe his conduct was
unlawful. The termination of any Proceeding by judgment, order, settlement,
conviction or upon a plea of nolo contendere or its equivalent shall not, of
itself, create a presumption that Indemnitee did not act in good faith and in a
manner which Indemnitee reasonably believed to be in the best interests of the
Company or that Indemnitee had reasonable cause to believe that Indemnitee's
conduct was unlawful, or

     (b)  was or is a party or is threatened to be made a party to any
threatened, pending or completed action by or in the right of the Company to
procure a judgment in its favor by reason of the fact that Indemnitee is or was
an agent of the Company, against Expenses and Liabilities actually and
reasonably incurred by Indemnitee in connection with the defense or settlement
of such action if Indemnitee acted in good faith, in a manner Indemnitee
believed to be in the best interests of the Company and its stockholders.

     (c)  to the extent that Indemnitee has been successful on the merits in
defense of any Proceeding referred to in clause (a) or (b) above or in defense
of any action, claim, issue or matter therein, Indemnitee shall be indemnified
against Expenses actually and reasonably incurred by Indemnitee in connection
therewith.

                                      -1-
<PAGE>

     In addition to, and not as a limitation of, the foregoing, the rights of
indemnification of Indemnitee provided under this Agreement shall include those
rights set forth below.

     2.   Advancement of Expenses and Costs.  All reasonable Expenses incurred
          ---------------------------------
by or on behalf of Indemnitee shall be advanced by the Company to Indemnitee
within thirty (30) calendar days after the receipt by the Company of a statement
or statements from Indemnitee requiring an advance or advances of Expenses from
time to time, whether prior to or after final disposition of such Proceeding.
The statement or statements shall reasonably evidence the Expenses incurred or
to be incurred by him in connection therewith. If required by law at the time of
such advance, Indemnitee hereby undertakes to repay the amounts advanced if it
shall ultimately be determined that Indemnitee is not entitled to be indemnified
pursuant to the terms of this Agreement.

     3.   Other Rights to Indemnification.  Indemnitee's rights of
          -------------------------------
indemnification and advancement of expenses provided by this Agreement shall not
be deemed exclusive of any other rights to which Indemnitee may now or in the
future be entitled under applicable law, the Certificate, Bylaws, agreement,
vote of stockholders, resolution of directors, or otherwise.

     4.   Limitations on Indemnity.  Any provision herein to the contrary
          ------------------------
notwithstanding, the Company shall not be obligated pursuant to this Agreement:

     (a)  Insured Claims.  To make any payment to Indemnitee to the extent
          --------------
that Indemnitee is indemnified other than pursuant to this Agreement or to the
extent that Indemnitee is reimbursed pursuant to any director and officer
insurance or other insurance the Company may maintain for Indemnitee's benefit;
provided, however, that notwithstanding the availability of such insurance,
Indemnitee may claim indemnification pursuant to this Agreement by assigning to
the Company, at its request, any claims under such insurance to the extent
Indemnitee is paid by the Company.

     (b)  Claims Initiated by Indemnitee.  To indemnify or advance expenses
          ------------------------------
to Indemnitee with respect to proceedings or claims initiated or brought
voluntarily by Indemnitee and not by way of defense, except with respect to
proceedings brought to establish or enforce a right to indemnification under
this Agreement or any other statute or law or otherwise as required under
Delaware Law, but such indemnification or advancement of Expenses may be
provided by the Company in specific cases if the Board of Directors has approved
the initiation or bringing of such suit.

     (c)  Claims Under Section 16(b).  To indemnify Indemnitee for Expenses and
          --------------------------
the payment of profits arising from the purchase and sale by Indemnitee of
securities in violation of section 16(b) of the Securities Exchange Act of 1934,
as amended, or any similar successor statute.

     5.   Duration of Agreement.  This Agreement shall continue so long as
          ---------------------
Indemnitee shall be subject to any possible Proceeding by reason of the fact
that he is or was an Agent.  This Agreement shall be binding upon the Company
and its successors and assigns and shall inure to the benefit of Indemnitee and
his spouse, assigns, heirs, devisees, executors, administrators or other legal
representatives.

                                      -2-
<PAGE>

     6.   Miscellaneous.
          -------------

     (a)  Procedure.  Any indemnification and advances provided for in Sections
          ---------
1 and 2 shall be made no later than thirty (30) calendar days, respectively,
after receipt of a written request therefor of Indemnitee. If a claim under this
Agreement, under any statute, or under any provision of the Company's
Certificate or Bylaws providing for indemnification, is not paid in full by the
Company within such period, Indemnitee may, but need not, at any time thereafter
bring an action against the Company to recover the unpaid amount of the claim
and, subject to Section 6(l) of this Agreement, Indemnitee shall also be
entitled to be paid for the Expenses (including attorney's fees) of bringing
such action. It shall be a defense to any such action (other than an action
brought to enforce a claim for Expenses incurred in connection with any action
or proceeding in advance of its final disposition) that Indemnitee has not met
the standards of conduct which make it permissible under applicable law for the
Company to indemnify Indemnitee for the amount claimed, and Indemnitee shall be
entitled to receive interim payments of expenses pursuant to Section 2 unless
and until such defense is finally adjudicated by court order or judgment from
which no further right of appeal exists. It is the parties' intention that if
the Company contests Indemnitee's right to indemnification, the Company shall be
entitled to select the forum in which Indemnitee's entitlement to
indemnification will be heard. The Company shall notify the Indemnitee in
writing as to the forum selected, which selection shall be from among the
following:

          (i)    The stockholders of the Company;

          (ii)   A quorum of the Board consisting of Disinterested Directors;

          (iii)  Independent Counsel selected by Indemnitee, and reasonably
     approved by the Board, which counsel shall make the determination in a
     written opinion; or

          (iv)   A panel of three arbitrators, one of whom is selected by the
     Company, another of whom is selected by Indemnitee and the last of whom is
     selected by the first two arbitrators so selected; or if for any reason
     three arbitrators are not selected within 30 days after the appointment of
     the first arbitrator, then selection of additional arbitrators to complete
     the three person panel shall be made by the American Arbitration
     Association under its commercial arbitration rules now in effect.

Neither the failure of the Company (including its Board of Directors, any
committee or subgroup of the Board of Directors, independent legal counsel, or
its stockholder) to have made a determination that indemnification of Indemnitee
is proper in the circumstances because Indemnitee has met the applicable
standard of conduct required by applicable law, nor an actual determination by
the Company (including its Board of Directors, any committee or subgroup of the
Board of Directors, independent legal counsel, or its stockholders) that
Indemnitee has not met such applicable standard of conduct, shall create a
presumption that Indemnitee has or has not met the applicable standard of
conduct.

                                      -3-
<PAGE>

     (b)  Mutual Acknowledgment.  Both the Company and Indemnitee acknowledge
          ---------------------
that in certain instances, federal or state law or applicable public policy may
prohibit the Company from indemnifying its directors and officers under this
Agreement or otherwise.  Indemnitee understands and acknowledges that the
Company has undertaken or may be required in the future to undertake with the
Securities and Exchange Commission to submit the question of indemnification to
a court in certain circumstances for a determination of the Company's right
under public policy to indemnify Indemnitee.

     (c)  Severability.  If any provision or provisions of this Agreement shall
          ------------
be held to be invalid, illegal or unenforceable for any reason whatsoever:  (i)
the validity, legality and enforceability of the remaining provisions of this
Agreement (including without limitation, all portions of any paragraphs of this
Agreement containing any provision held to be invalid, illegal or unenforceable,
that are not themselves invalid, illegal or unenforceable) shall not in any way
be affected or impaired thereby; and (ii) to the fullest extent possible, the
provisions of this Agreement (including, without limitation, all portions of any
paragraph of this Agreement containing any provision held to be invalid, illegal
or unenforceable, that are not themselves invalid, illegal or unenforceable)
shall be construed so as to give effect to the intent manifested by the
provision held invalid, illegal or unenforceable.

     (d)  Identical Counterparts.  This Agreement may be executed in one or more
          ----------------------
counterparts, each of which shall for all purposes be deemed to be an original
but all of which together shall constitute one and the same Agreement.  Only one
such counterpart signed by the party against whom enforceability is sought needs
to be produced to evidence the existence of this Agreement.

     (e)  Interpretation of Agreement.  It is understood that the parties hereto
          ---------------------------
intend this Agreement to be interpreted and enforced so as to provide
indemnification to Indemnitee to the fullest extent now or hereafter permitted
by law.

     (f)  Headings.  The headings of the paragraphs of this Agreement are
          --------
inserted for convenience only and shall not be deemed to constitute part of this
Agreement or to affect the construction thereof.

     (g)  Definitions.  For purposes of this Agreement:
          -----------

          (i)    "Agent" shall mean any person who is or was a director,
                  -----
     officer, employee, agent, fiduciary or other official of the Company or a
     subsidiary of the Company; or is or was serving at the request of, for the
     convenience of, or to represent the interests of the Company or a
     subsidiary of the Company as a director, officer, foreign or domestic
     corporation, partnership, joint venture, trust, employee benefit plan or
     other enterprise; or was a director, officer, employee, agent, fiduciary or
     other official of a foreign or domestic corporation which was a predecessor
     corporation of the Company or a subsidiary of the Company, or was a
     director, officer, employee, agent, fiduciary or other official of another
     enterprise at the request of, for the convenience of, or to represent the
     interests of such predecessor corporation.

                                      -4-
<PAGE>

          (ii)   "Expenses" shall include all direct and indirect costs
                  --------
     (including, without limitation, attorneys' fees, retainers, court costs,
     transcripts, fees of experts, witness fees, travel expenses, duplicating
     costs, printing and binding costs, telephone charges, postage, delivery
     service fees, all other disbursements or out-of-pocket expenses and
     reasonable compensation for time spent by Indemnitee for which he is
     otherwise not compensated by the Company or any third party) actually and
     reasonably incurred in connection with either the investigation, defense,
     settlement or appeal of a Proceeding or establishing or enforcing a right
     to indemnification under this Agreement, applicable law or otherwise;
     provided,however, that expenses shall not include any judgments, fines,
     ERISA excise taxes or penalties or amounts paid in settlement of a
     Proceeding.

          (iii)  "Liabilities" shall mean liabilities of any type whatsoever,
                  -----------
     including, but not limited to, judgments, fines, ERISA excise taxes and
     penalties and amounts paid in settlement of a Proceeding.

          (iv)   "Proceeding" shall mean any action, suit arbitration,
                  ----------
     alternate dispute resolution mechanism, investigation, administrative
     hearing or any other proceeding whether civil, criminal, administrative or
     investigative to which Indemnitee is or was a party or is threatened to be
     a party by reason of the fact that he is or was an Agent or by reason of
     anything done or not done by Indemnitee in such capacity.

          (v)    "Delaware Law" shall mean Title 8 of the Delaware Code as
                  ------------
     amended and in effect from time to time or any successor or other statutes
     of Delaware having similar import and effect.

     (h)  Pronouns.  Use of the masculine pronoun shall be deemed to include
          --------
usage of the feminine pronoun where appropriate.

     (i)  Modification and Waiver.  No supplement, modification or amendment of
          -----------------------
this Agreement shall be binding unless executed in writing by both of the
parties to this Agreement.  No waiver of any of the provisions of this Agreement
shall be deemed or shall constitute a waiver of any other provisions hereof
(whether or not similar) nor shall such waiver constitute a continuing waiver.

     (j)  Notice by Indemnitee and Defense of Claims.  Indemnitee agrees
          ------------------------------------------
promptly to notify the Company in writing upon being served with any summons,
citation, subpoena, complaint, indictment, information or other document
relating to any matter which may be subject to indemnification covered
hereunder, either civil, criminal or investigative; but the omission so to
notify the Company will not relieve it from any liability which it may have to
Indemnitee if such omission does not prejudice the Company's rights and if such
omission does prejudice the Company's rights, it will relieve the Company from
liability only to the extent of such prejudice; nor will such omission, in any
event, relieve the Company from any liability which it may have to Indemnitee
otherwise than under this Agreement. With respect to any Proceeding as to which
Indemnitee notifies the Company of the commencement thereof:

                                      -5-
<PAGE>

          (i)    The Company will be entitled to participate therein at its own
     expense; and

          (ii)   Except as otherwise provided below, to the extent that it may
     wish, the Company jointly with any other indemnifying party similarly
     notified will be entitled to assume the defense thereof, with counsel
     reasonably satisfactory to Indemnitee. After notice from the Company to
     Indemnitee of its election so to assume the defense thereof, the Company
     will not be liable to Indemnitee under this Agreement for any legal or
     other expenses subsequently incurred by Indemnitee in connection with the
     defense thereof except as otherwise provided below. Indemnitee shall have
     the right to employ his counsel in such action, suit or proceeding but the
     fees and expenses of such counsel incurred after notice from the Company of
     its assumption of the defense thereof shall be at the expense of Indemnitee
     unless (A) the employment of counsel by Indemnitee has been authorized by
     the Company, or (B) the Company shall not in fact have employed counsel to
     assume the defense of such action, in each of which cases the fees and
     expenses of counsel shall be at the expense of the Company, or (C)
     Indemnitee shall have reasonably concluded that there may be a conflict of
     interest between the Company and Indemnitee in the conduct of any such
     defense.

          (iii)  The Company shall not be liable to indemnify Indemnitee under
     this Agreement for any amounts paid in settlement of any action or claim
     effected without its written consent. The Company shall not settle any
     action or claim in any manner which would impose any penalty or limitation
     on Indemnitee without Indemnitee's written consent. Neither the Company nor
     Indemnitee will unreasonably withhold their consent to any proposed
     settlement.

     (k)  Notices.  All notices, requests, demands and other communications
          -------
hereunder shall be in writing and shall be deemed to have been duly given if (i)
delivered by hand and receipted for by the party to whom said notice or other
communication shall have been directed or (ii) mailed by certified or registered
mail with postage prepaid, on the third business day after the date on which it
is so mailed:

     If to Indemnitee:                  _____________________
                                        _____________________
                                        _____________________

     If to Company:                     SUPPORT.COM, INC.
                                        575 Broadway
                                        Redwood City, CA 94063
                                        Attention:  President

or to such other address as may have been furnished to Indemnitee by the Company
or to the Company by Indemnitee, as the case may be.

     (l)  Attorneys' Fees.  In the event that any action is instituted by
          ---------------
Indemnitee under this Agreement to enforce or interpret any of the terms hereof,
Indemnitee shall be entitled to be

                                      -6-
<PAGE>

paid all court costs and expenses, including reasonable attorneys' fees,
incurred by Indemnitee with respect to such action, unless as a part of such
action, the court of competent jurisdiction determines that each of the material
assertions made by Indemnitee as a basis for such action were not made in good
faith or were frivolous. In the event of an action instituted by or in the name
of the Company under this Agreement or to enforce or interpret any of the terms
of this Agreement, Indemnitee shall be entitled to be paid all court costs and
expenses, including attorneys' fees, incurred by Indemnitee in defense of such
action (including with respect to Indemnitee's counterclaims and cross-claims
made in such action), unless as a part of such action the court determines that
each of Indemnitee's material defenses to such action were made in bad faith or
were frivolous.

     (m)  Consent to Jurisdiction.  The Company and Indemnitee each hereby
          -----------------------
irrevocably consent to the jurisdiction of the courts of the State of Delaware
for all purposes in connection with any action or proceeding which arises out of
or relates to this Agreement and agree that any action instituted under this
Agreement shall be brought only in the state courts of the State of Delaware.

     (n)  Partial Indemnification.  If Indemnitee is entitled under any
          -----------------------
provision of this Agreement to indemnification by the Company for some or a
portion of the expenses, judgments, fines or penalties actually or reasonably
incurred by him in the investigation, defense, appeal or settlement of any
Proceeding, but not, however, for the total amount thereof, the Company shall
nevertheless indemnify Indemnitee for the portion of such expenses, judgments,
fines or penalties to which Indemnitee is entitled.

     (o)  Governing Law; Binding Effect.  The parties agree that this Agreement
          -----------------------------
shall be governed by, and construed and enforced in accordance with, the laws of
the State of Delaware, as applied to contracts between Delaware residents
entered into and to be performed entirely within Delaware.  This Agreement shall
be binding upon Indemnitee and upon the Company, its successors and assigns, and
shall inure to the benefit of Indemnitee, his heirs, personal representatives
and assigns and to the benefit of the Company, its successors and assigns.

     IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of
the date first above written.

                                             SUPPORT.COM, INC., a Delaware
                                             corporation

                                             By ________________________________

                                             Its________________________________

                                             ___________________________________
                                                          Indemnitee

                                      -7-

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