Document:

csgs-ex1022ap_359.htm

Exhibit10.22AP

 

THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

 

 

FORTY-FIRST AMENDMENT

TO THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

csg SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This FORTY-FIRST AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms.

 

WHEREAS, CSG is providing and Customer is using CSG’s Check Verification Service pursuant to the Agreement; and

 

WHEREAS, Customer acknowledges and CSG agrees the [*********** ****] for the Check Verification Service shall be adjusted to [******* * ******* **** ********** ** ** *** ****] set forth in Note 2 to the Check Verification fee table below.

 

NOW THEREFORE, CSG and Customer agree to the following as of the Effective Date:

 

	
1.
	
Schedule F, Fees, CSG Services, Section IV, Ancillary Products and Services, Subsection D. entitled “Check Verification” shall be deleted in its entirety and replaced as follows:

 

D.Check Verification

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
1.[******* ******] ([*** ***********]) (Notes 1 - 5) 
	
[*******]
	
$[******]

	
2.[***** *** **************] ([*** ******])
	
[*** ****]
	
[*****]

 

Note 1:  [******* ******] consists of [**** ******** ******* ******* ******** ******** ************ *** ******** ******** ************].

Note 2:  The [******* ****** ****] set forth in Item 1 shall [*****] on the [***** *** ** *** ******* ******] that [******] after the [**** ******** ********] that [******* *********** ********* ** **** *********] ([*** ******** * *******]) (the “[******* **** ******** ****]”).

Note 3:Customer agrees to use CSG’s Check Verification services (as described in Exhibit C-28) [*********** *** * ****** ** ***] ([*]) [****  ***** *** ***** **** *** ******* ****** ****] in this [***** ** ***** *******] (the “[*********** ******]”), and that [****** **** *********** ******], CSG shall be the [**** *** ********* ******** ** ***** ************] ([** *******]) [********] for Customer’s [***** ***********] (the “[*********** *****]”). In the event [** * ****** ** **** *********** ********** ***** **** *** ********* ****** *** ********** **** *** ********* ********* *** **** ******] shall be the [********** *******] to CSG of [** ****** ***** ** *** ******* ******* ***** ************ *********** **** ******** ** ********] for the [**** **** ****** *****] ([*]) [******* ******** ********* *** **** ** ***** ******** ******** *** *********** ****** ********** ** *** ****** ** ********* ******* *******] ([**** *** *******]) [** *** *********** ******].  

 

 

Exhibit10.22AP

 

Note 4: Customer acknowledges the Check Verification services [******* **** ******** ** * ***** *****], and that such [***** ***** *** ******** *** **** **** ** *** ** ******* **** ****] to provide the Check Verification services.  If [**** ***** ***** ********* *** **** ** ******* **** **** ** **** *** ******* ****** *** ***** ** ******** ** ******* **** ******** ** * ************ ***** **** ** ******** ******** **** *** *** *** ******** *** ******* ****** ***] ([*]) [*** * ****** ** ***] ([*]) [****** **** *** ******* **** ******** **** ***] ([*]) [*** **** **** **** ********].  CSG shall provide Customer not less than [******] ([**]) [****] prior written notice of [*** ******** ** *** ******* ****** ***] consistent with this Note [*] and the [********* **** ** **** ********].  The Parties acknowledge the [******* ******* ****** ***] shall apply (a) subject to the terms and limitations of this Note 4, (b) subject to Customer’s receipt of notice of [**** *** ********], (c) as of the [********* **** ********* ** **** ******] and (d) without the requirement [** ***** **** *** *****].

Note 5:  The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

 

 

 

THIS AMENDMENT is executed on the day and year last signed below (“Effective Date”).

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

 

	
 

By: /s/ Jeur Abeln
	
 

By:  /s/ Gregory L. Cannon

	
 

Name: Jeur Abeln
	
 

Name:  Gregory L. Cannon

	
 

Title:  Senior Vice President Procurement
	
 

Title:  SVP, Secretary & General Counsel

	
 

Date: 9-3-2019
	
 

Date:  8/28/19csgs-ex1026aa_358.htm

Exhibit 10.26AA

THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

 

 

 

 

THIRTY-FIRST AMENDMENT

TO 

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

SCHEDULE AMENDMENT

 

This Thirty-first Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

	
1.
	
Customer desires to use and CSG agrees to provide to Customer, for Customer’s Connected Subscribers and Non-ACP Subscribers, poly-window remittance envelopes, as described herein, under the Agreement.  
Therefore, upon execution of this Amendment, the following changes are hereby made to the Agreement.

 

	
 
	
a)
	
Schedule F, “Fees,” Section 1, "CSG Services," Subsection III, “Payment Procurement,” Subsection A., “Direct Solutions (Print and Mail),” Subsection 8, “Materials, ” Line Item 2, “Remittance Envelopes” of the Agreement shall be amended to add the following new subsection (iv):

 

			
	
8.      Materials (Note 32)
	
 
	
 

	
2.           Remittance Envelopes
	
 
	
 

	
                  iv.      Remittance Envelope (CSG standard #9 (CSG ESP 51935) (Note 33)
	
[********]
	
$[******]

Note 33: The fee is an [******] to the fee that Customer is currently paying for a generic #9 remittance envelope with an open window.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Exhibit 10.26AA

 

 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Title:  SVP - Billing Strategy and Operation
	
 

Title:  Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  SVP, Secretary & General Counsel

	
 

Date: 7/12/19
	
 

Date:  7/15/19csgs-ex1026ab_357.htm

Exhibit 10.26AB

 

THIS DOCUMENT CONTAINS INFORMATION WHICH HAS BEEN EXCLUDED FROM THE EXHIBIT BECAUSE IT IS BOTH (I) NOT MATERIAL AND (II) WOULD BE COMPETITIVELY HARMFUL IF PUBLICLY DISCLOSED.  SUCH EXCLUDED INFORMATION IS IDENTIFIED BY BRACKETS AND MARKED WITH (***).

 

 

 

THIRTY-SECOND AMENDMENT

TO 

CONSOLIDATED

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

CHARTER COMMUNICATIONS OPERATING, LLC

 

 

SCHEDULE AMENDMENT

 

This Thirty-second Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Charter Communications Operating, LLC, a Delaware limited liability company (“Customer”).  CSG and Customer entered into that certain Consolidated CSG Master Subscriber Management System Agreement effective as of August 1, 2017 (CSG document no. 4114281), as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

WHEREAS, pursuant to the terms of the Agreement, CSG provides and Customer consumes CSG InView for its Connected Subscriber accounts and Legacy-BHN Subscriber accounts; and

 

WHEREAS, fees, pursuant to Schedule F of the Agreement, for Customer’s consumption of InView for its Connected Subscriber and Legacy-BHN Subscriber accounts are per image, based on such consumption; and

 

WHEREAS, Customer desires CSG to provide and CSG agrees to expand Customer’s consumption of CSG InView to include Customer’s Legacy-TWC subscriber accounts; and

 

WHEREAS, Customer has requested and CSG has agreed to migrate Customer’s Legacy-TWC subscribers from Customer’s third party vendor platform to CSG InView and, further, as a result, to provide modifications to the terms and pricing pursuant to which Customer will consume InView.

 

NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, CSG and Customer agree as follows:

 

	
1.
	
Upon execution of this Amendment by CSG and Customer, the parties agree to amend the terms and pricing for Customer’s consumption of CSG InView, as follows:

 

	
 
	
(a) 
	
For Connected Subscriber accounts, based on per statement pricing as described in Paragraph 2, below, [*******], [*** *********], [******** ** ***]; and

 

 

 

 

Exhibit 10.26AB

 

 

	
 
	
(b)
	
For Legacy-TWC subscriber accounts, based on [*** *********] pricing as described in Paragraph 2, below, [*******], [*** *********], as of the [***** *****] following the [*****] in which migration of such SPAs/Locations (as more particularly specified in that certain Statement of Work to be executed by the parties (the “InView Migration SOW”) (CSG document no. 4130058)) of Customer’s Legacy-TWC subscribers’ historical electronic statements from Customer’s third party provider to InView is completed; and

 

	
 
	
(c)
	
For Legacy-BHN Subscriber accounts, CSG will continue to invoice and Customer will continue to pay for InView based on [*** *****] pricing at the rate of $[************] until such time as the Legacy-TWC subscribers’ historical statements are migrated to InView; and, as of the [***** *****] following the [*****] in which migration of the SPAs/Locations is completed and all Customer’s historical electronic images are stored in CSG InView pursuant to the InView Migration SOW, CSG will invoice Customer and Customer will commence paying the fee, as set forth in Paragraph 2, below, for the Legacy-BHN Subscriber accounts in InView.

 

	
2.
	
Schedule F, “Fees,” Section 1, "CSG Services," subsection III, “Payment Procurement,” subsection A., “Direct Solutions (Print and Mail),” subsection 13, “Document Archival-Statement Express API, ExactView API, InView, ” subsection c., “InView,” of the Agreement shall be deleted in its entirety and replaced as follows:

 

			
	
13.  Document Archival – Statement Express API, Exact View API, InView (Note 31)
	
 
	
 

	
c.      InView
	
    
	
 

	
1.CSG InView Processing and Statement Image Storage for [*****] ([**]) [******] (Standard Data Retention Period) (Note 24)
	
 
	
 

	
i.Connected Subscribers ([*** *********])
	
[*******]
	
[******** ** ***]

	
ii.Non-ACP Subscribers ([*** *********])
	
[*******]
	
$[******]

	
2.Extended Annual Retention Connected and Non-ACP Subscribers ([*** *********]) (Note 25)
	
[********]
	
$[******]

 

 

 

 

THIS AMENDMENT is executed on the days and year last signed below to be effective as of the date last signed below (the "Amendment Effective Date").

 

		
	
CHARTER COMMUNICATIONS HOLDING COMPANY, LLC (“CUSTOMER”)

 

By: Charter Communications, Inc., its Manager
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By: /s/ Mike Ciszek
	
 

By:  /s/ Gregory L. Cannon

	
 

Title:  SVP - Billing Strategy and Operation
	
 

Title:  Gregory L. Cannon

	
 

Name:  Mike Ciszek
	
 

Name:  SVP, General Counsel & Secretary

	
 

Date: 8/21/2019
	
 

Date:  Aug 21, 2019

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