Document:

Original Equipment Manufacturer Agreement

 Exhibit 10.13 
 CONFIDENTIAL TREATMENT REQUESTED. CERTAIN PORTIONS OF THIS DOCUMENT 
 HAVE
BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND, 
 WHERE APPLICABLE, HAVE BEEN MARKED WITH AN ASTERISK
TO DENOTE WHERE 
 OMISSIONS HAVE BEEN MADE. THE CONFIDENTIAL MATERIAL HAS BEEN FILED 

SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. 
 NUANCE COMMUNICATIONS, INC. 
 ORIGINAL EQUIPMENT MANUFACTURER AGREEMENT

 This Original Equipment Manufacturer Agreement (this “Agreement”) is entered into as
of this 25th day of April, 2002 (the “Effective
Date”) between Nuance Communications, Inc., a Delaware corporation having a place of business at 1005 Hamilton Court, Menlo park, CA, 94025 (“Nuance”), and Vocera Communications, a Delaware corporation, having a place of
business at 20230 Stevens Creek Blvd., Suite C, Cupertino, CA, U.S.A. 95014 (“OEM”) (each of Nuance and OEM, a “Party”; together; the “Parties”). 

WHEREAS, Nuance develops, markets and supports a voice user interface software platform that makes the information
and services of enterprises, telecommunications networks and the Internet accessible from any telephone; and 

WHEREAS, OEM wishes to sell certain of Nuance’s software products under the terms and conditions set forth
herein. 
 NOW, THEREFORE, in consideration of the foregoing and of the mutual promises contained herein,
the parties hereby agree as follows: 
 ARTICLE 1 
 DEFINITIONS 
 Section 1.1. Definitions.
As used herein: 
 (a) “Accepted Order” means a Purchase Order accepted by
Nuance in accordance herewith. 
 (b) “Authorized Application” shall mean solely
the Application defined in Exhibit A or extensions outlined therein. 
 (c) “Authorized
Ports” shall mean, with respect to an End User, the number of Ports licensed or distributed by OEM to such End User in accordance with this Agreement, and for which OEM has paid to Nuance applicable Fees. 

(d) “Authorized Sublicense” shall mean a third-party sub-distributor, value-added
reseller or Subsidiary of OEM which has entered into a written agreement with OEM having terms and conditions at least as protective of and beneficial to Nuance as those contained in this Agreement. 

(e) “Basic Technical Support” shall mean Nuance’s provision of Technical Support
with respect to a particular End User during the hours of 8:30 a.m. and 5:30 p.m., Pacific Time. 

  
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 (f) “Call” shall mean a telephone call,
voice-over-IP connection or other like connection between an individual and an Integrated System. 
 (g) “Confidential Information” shall have the meaning set forth in Section 11.1. 

(h) “Connected” shall mean, for any particular Call: 

(i) With respect to recognition software, that: (1) the Software (x) is preparing to recognize
or verify speech either by registering or recording identifying information or by gathering data from such Call to enable the Software to recognize or verify speech, (y) is recognizing or verifying speech from such Call, or (z) has
recognized or verified speech from such Call; and (2) such Call has not been Disconnected; and 
 (ii) With respect to Nuance Verifier, that Nuance Verifier is in actual use and such Call has not been Disconnected. 

(i) “Disconnected” with respect to a particular Call, shall mean that no further
recognition or verification will be performed by the Software with regard to speech from such Call, unless a call button or other method that does not use any functionality of the Software is used to re-Connect the Call. 

(j) “Documentation” shall mean the documents set forth in Exhibit E, as such documents
are provided to OEM by Nuance. 
 (k) “End User” shall mean an entity that
licenses an Integrated System pursuant to an End User License Agreement. 
 (l) “End User
License Agreement” shall mean a fully-executed, written license agreement, in a commercially reasonable form (including by way of a “shrink wrap” or electronic “click-on” license that is binding on the End User),
containing terms at least as protective of and beneficial to Nuance as the Minimum Terms. 
 (m)
“Error” shall mean each instance in which the Software materially fails to conform to the description of the Software in the Documentation. 

(n) “Fees” shall mean any and all amounts payable to Nuance hereunder, including Software
License Fees, Professional Services Fees, Technical Support Services Fees, miscellaneous fees as may be mutually agreed upon by the Parties, and some or all of the foregoing. 

(o) “Foreign Jurisdiction” shall mean all jurisdictions other than the federal and state
governments of the United States of America. 
 (p) “In-Service Data” shall mean
the audio input to the Software during the course of End User telephone calls to an Integrated System, whether in pilot, trial or production use. 

(q) “Integrated System” shall mean OEM’s commercially available product or product
manufactured under license from OEM and resold by a third party, which may be hardware, software of a combination thereof, (1) into which the Software has been integrated in accordance with the license granted to OEM hereunder, (2) having
substantial value in excess of that attributable to the Software, (3) that uses the Software solely to perform the Authorized Application, and (4) that contains at least one (1) Minimum Server Pack (as defined in Exhibit B).

 (r) “Key” shall mean a numeric or alpha-numeric code that is necessary to
gain access to and operate the Software in accordance with the licenses granted hereunder. 

  
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 (s) “Minimum Terms” shall mean the terms
and conditions for a license agreement set forth in Exhibit C. 
 (t) “Ports”
shall mean the maximum number of Calls that may be simultaneously Connected to the Software pursuant to licenses granted by Nuance hereunder. 
 (u) “Price List” shall mean the price list attached as Exhibit B. 
 (v) “Pricing System” shall mean the per-Port pricing structure as further described in Exhibit A. 

(w) “Professional Services” shall mean services to be provided by Nuance to OEM, as
described in a Statement or Work. 
 (x) “Purchase Order” shall have the meaning
set forth in Section 4.1. 
 (y) “Software” shall mean (1) the Nuance
software products listed in the Price List, in object code form only; and (2) any updates or upgrades thereto provided to OEM by Nuance in accordance with the terms of this Agreement. 

(z) “Software License Fees” shall mean the Fees payable by OEM to Nuance for a license to
the Software. 
 (aa) “Statement of Work” shall mean a document executed by both
Parties describing Professional Services to be provided to OEM by Nuance hereunder. 
 (bb)
“Subsidiary” shall mean any entity that is controlled by a Party. A Party shall be considered in control of an entity if such Party owns, or directly or indirectly controls, at least fifty percent (50%) of the voting stock or
other ownership interest of such entity, or if such Party directly or indirectly possesses the power to direct or cause the direction of the management and policies of such entity by any means. 

(cc) “Technical Support” shall have the meaning set forth in Section 9.1.

 (dd) “Term” shall have the meaning set forth in Section 15.1.

 (ee) “Technical Support Services Fees” shall mean the annual fee for
Technical Support payable by OEM to Nuance, as set forth in Exhibit A. 
 (ff)
“Tools” shall mean Nuance’s software development tools that Nuance may make available from time to time to members of the Nuance Developer’s Network without charge. 

(gg) “Update(s)” shall mean a release of Software for the purpose of error correction,
which is indicated by an increase in the number after the second decimal point, i.e., 6.2.1 to 6.2.2. 
 ARTICLE 2

 SOFTWARE LICENSE 
 Section 2.1. License Grant. Subject to all terms and conditions hereof, Nuance hereby grants to OEM a worldwide, non-exclusive, non-transferable, nonsublicensable (except as set forth
in Section 2.1(c) hereunder) license during the Term under all of Nuance’s intellectual property rights in the Software: 

  
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	 	 (a)
	 to internally use and copy Software delivered to OEM under this Agreement for the purpose of creating and maintaining the Integrated Systems;

  

	 	 (b)
	 to reproduce the Integrated System in copies; and 

  

	 	 (c)
	 with respect to each End User. 

  

	 	 (i)
	 to distribute, directly or indirectly through Authorized Sublicensees, one or more of such copies of the Integrated System to such End User; and

  

	 	 (ii)
	 to permit each such End User to copy and use, pursuant to an End User Licenses Agreement, the applicable Software as incorporated into the
Integrated System solely to recognize or verify speech (1) using the Authorized Application; and (2) from Calls Connected to the Software through not more than the Authorized Ports licensed for such End User. 

Section 2.2. Tools License. Subject to all the terms and conditions of this Agreement, Nuance hereby
grants to OEM a nonexclusive, nontransferable, nonsublicensable license during the Term, under Nuance’s intellectual property rights in the Tools, to have its personnel or subcontractors use and copy the same for the development of software to
be used only in connection with the Integrated System. 
 Section 2.3. Documentation License.
Subject to all the terms and conditions of this Agreement, Nuance hereby grants to OEM a nonexclusive, nontransferable, nonsublicensable license during the Term, under Nuance’s intellectual property rights in the Documentation, to make a
reasonable number of copies of the same solely for use in connection with the Integrated System and the Tools. 

Section 2.4. Restrictions. 

(a) No Implied Licenses. The Parties acknowledge and agree that, (1) as between the Parties,
except for the license grants expressly set forth herein, Nuance exclusively owns all right, title and interest in and to the Software, the Documentation and the Tools, including all intellectual property rights therein and thereto; and (2) OEM
acquires no rights or licenses therein or thereto except those expressly granted herein. 
 (b)
No Reverse Engineering. OEM hereby acknowledges that the Software contains valuable trade secret and confidential information of Nuance. OEM shall not, and shall not assist or facilitate others to, (1) modify the Software or
(2) reverse-compile, reverse-engineer, reverse-assemble, or otherwise attempt, directly or indirectly, to obtain or create source code for the Software for any reason. 

(c) Required Proprietary Notices. OEM shall ensure that each copy of the Software contains the same
proprietary notices that appear on or in the Software as provided by Nuance to OEM and as otherwise reasonably required by Nuance. 
 (d) Unauthorized Distribution or Copying. OEM agrees that using, distributing, copying, duplicating or otherwise reproducing all or any part of the Software: (a) other than in conjunction with
the Integrated System, (b) in excess of the Authorized Ports, or (c) otherwise than in strict accordance with this Agreement, will be considered a material breach of this Agreement. 

(e) Authorized Ports/Minimum Server Pack. OEM shall not (a) cause or permit the number of
simultaneously Connected Calls to exceed the number of Authorized Ports; and (b) share the number of Authorized Ports among a greater number of Connected Calls on an utterance-by-utterance basis, or otherwise. OEM shall ensure that each End
User has licensed at least one (1) Minimum Server Pack for each location as further set forth in Exhibit B. OEM’s Integrated System shall incorporate technology limiting the number of

  
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users who can use a particular Integrated System, consistent with restrictions on number of users set forth in Exhibit B. 

(f) Administrative Convenience. OEM acknowledges and agrees that Nuance may, as a matter of
administrative convenience, deliver to OEM software (“Unlicensed Software”) other than software licensed to OEM, including, e.g., in cases where a particular CD-ROM contains both software licensed to OEM and software not licensed to
OEM. OEM has no license to, and shall not, access or use of permit any third party to access or use Unlicensed Software. 
 (g) Updates. Notwithstanding any other provision of this Agreement, OEM shall have no right to and shall not, sublicense, provide or distribute any Software Update to any End User or Authorized
Sublicensee if OEM bee not paid all applicable Technical Support fees due to Nuance. 
 (h)
Limit. Notwithstanding any other term of this Agreement, (a) all of OEM’s rights in and to any of the Software licensed under the Initial Order Form (as defined in Section 4.1(d)), including the right to sublicense such
Software, that has not been deployed by June 1, 2003 shall terminate, and (b) all of OEM’s rights in and to any of the Software otherwise licensed hereunder, including the right to sublicense such Software, that has not been deployed
within twelve (12) months after the date ordered shall terminate. Any Software License Fees and Technical Support Services Fees paid pursuant to the Initial Purchase Order or any other Purchase Otter are nonrefundable for any reason. In the
event OEM is unable for any reason to sublicense the Software licensed hereunder, pursuant to the Initial Purchase Order or otherwise, OEM shall not be entitled to any credit of any kind, whether for Software, Software License Fees or Technical
Support Services Fees. 
 ARTICLE 3 
 DELIVERY AND ACCEPTANCE 
 Section 3.1.
Software Delivery. Promptly following the Effective Date, Nuance shall deliver to OEM a copy of the Software. 
 Section 3.2. Keys and Access. Nuance shall provide to OEM the Keys necessary to permit OEM to gain access to and operate the Software that has been ordered by OEM. All such Keys shall
be the Confidential Information of Nuance. 
 Section 3.3. Acceptance of Software. All
Software will be deemed accepted by OEM upon shipment thereof to OEM, delivery of applicable Keys to OEM, or delivery of such Software by OEM to a third party, whichever occurs first. 

Section 3.4. Sort Date for Technical Support Service. OEM’s right to receive Technical Support
shall be deemed to begin upon shipment of the applicable Software to OEM, transmittal of applicable Keys to OEM, or shipment of applicable Software from OEM to a third party, whichever occurs first. 

ARTICLE 4 

PURCHASE ORDERS 
 Section 4.1. Issuance of Purchase Orders. 
 (a) During the Terms, OEM may issue to Nuance written purchase orders (“Purchase Orders”) describing the Software licenses, Technical Support or Professional Services that OEM wishes to
obtain from Nuance. 
 (b) OEM shall ensure that all Purchase Orders submitted hereunder include
the dollar amount of Nuance Software to be licensed by OEM. 

  
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 (c) OEM shall ensure that all Purchase Orders submitted
hereunder are submitted using Nuance’s standard form of purchase order, or a form of purchase order substantially similar thereto. Subject to all the terms and conditions of this Section 4.1, OEM may, for purposes of administrative
convenience, use OEM’s standard form of purchase order. Nuance hereby rejects any terms or conditions (“Form Terms”) appearing on any such purchase order that are in addition to, or different from, the terms and conditions of
this Agreement, and the Parties agree that all Form Terms shall be void and of no force or effect. OEM agrees that each order it places for Software licenses shall be for at least $60,000.00 in licenses, 

(d) Initial Order. On the Effective Date, OEM shall issue to Nuance an order form for at least
$60,000.00 of Software at the prices set forth in the Price List. OEM shall set forth the specific Software licensed in Monthly Reports as set forth in Section 4.4. Notwithstanding Section 5.2, OEM shall pay to Nuance $60,000.00 within
Thirty (30) days of the Effective Date. OEM shall not use or distribute Ports of Software in excess of the number of Ports credited to OEM based on payments received by Nuance from OEM hereunder. Should the amounts due for Ports of Software
used or distributed by OEM at any time exceed the amounts of the payments received by Nuance from OEM under this Agreement, OEM shall immediately pay all excess amounts owed to Nuance 

Section 4.2. Acceptance or Rejection of Purchase Orders. Nuance shall use commercially reasonable
efforts to accept or reject each Purchase Order submitted hereunder within ten (10) days from the date of receipt thereof by Nuance’s order administration group. If Nuance does not accept or reject a particular Purchase Order within such
ten (10)-day period, Nuance shall be deemed to have rejected such Purchase Order. In the event Nuance accepts a Purchase Order, Nuance shall use commercially reasonable efforts to deliver to OEM, as applicable, a copy of the software or Appropriate
Keys within five (5) business days. The Parties agree that neither Party shall have any obligation with respect to any rejected Purchase Order. 
 Section 4.3. Provisioning of Keys. Within a reasonable time following the Effective Date, Nuance will provide OEM with a mechanism to enable OEM to provision license Keys. Such
mechanism shall be used by OEM solely to generate license Keys for Software licensed by OEM hereunder, and solely in conjunction with licensed used of the Software as permitted hereunder. Such mechanism will be determined by Nuance in its sole
discretion and may be a master Key, a Key generation tool or some other mechanism serving a similar function. 

Section 4.4. Monthly Reports. During the Term of this Agreement, within twenty (20) days
following the end of each month, OEM shall deliver to Nuance an accurate written report (each, a “Monthly Report”) that includes the following information: (a) the number of Ports of Software, Minimum Server Packs and Enhanced Server
Packs that were licensed or distributed by OEM during such month; (b) the name and address of the End User or Authorized Sublicensee, as applicable, to whom, an Integrated System or Software was shipped and the number of users who will be
permitted to use the Integrated System at the End User location; (c) the number of Authorized Ports of Software, Minimum Server Packs, Enhanced Server Packs and the enabled Authorized Application on each Integrated System shipped;
(d) Software Ports upgraded for use with Database Access and/or Authentication functionality (as such terms are defined in Exhibit A); and (e) the number of Minimum Server Packs upgraded to Enhanced Server Packs. 

ARTICLE 5 

INVOICES AND PAYMENTS 
 Section 5.1. Prices. 
 (a) Software Prices. The Software is hereunder licensed, not sold, and fees therefor are hereunder charged in accordance with the Pricing System set forth in Exhibit A and the Price List.

 (b) Technical Support Prices. The prices for Technical Support are set forth in Exhibit
A. 

  
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 (c) Price Changes. Following the second anniversary
of the Effective Date, Nuance shall have sole discretion and authority to change the pricing for Software and Technical Support Services by providing OEM with thirty (30) days’ advance notice; provided, however, that Nuance shall provide
to OEM ninety (90) days’ advance notice prior to a change in the price of Technical Support Fees. 
 (d) Taxes. All amounts payable by OEM to Nuance under this Agreement are exclusive of any tax, levy or similar governmental change that may be assessed by any jurisdiction, whether based on the
delivery, possession or use of the Software, the provision of services, the execution or performance of this Agreement or otherwise, and including without limitation all sales, use, excise, import or export, value-added, governmental permit fees,
license fees, and customs; provided, however, that OEM shall have no liability for income or franchise taxes assessed to Nuance by the United States or any state thereof. If, as a result of any such tax or levy, OEM is required to
withhold any amount on any payment to Nuance, then the amount of the payment will be automatically increased to totally offset such tax, so that the amount actually remitted to Nuance, net of all taxes, equals the amount invoiced or otherwise due.
OEM will promptly furnish Nuance with the official receipt of payment of these taxes to the appropriate taxing authority. OEM will pay all other taxes, levies or similar government charges or provide Nuance with a certificate of exemption acceptable
to the taxing authority. 
 (e) Credit Terms. OEM agrees that any extension of credit by
Nuance to the OEM shall be subject to credit approval by Nuance, OEM agrees to complete Nuance’s standard credit application and to comply with the terms and condition thereof. Extension to OEM of Nuance’s standard credit terms (net thirty
(30) days of invoice) is contingent upon OEM’s meeting, on an ongoing basis, the credit criteria established by Nuance. If at any time Nuance determines OEM to be a credit risk, Nuance reserves the right to (a) establish credit limits
with respect to OEM’s account; and/or (b) refuse to extend credit to OEM. Nuance reserves the right to place any overdue account or any account over the established credit limit on credit hold. Should it be necessary to assign any OEM
account balance to a collection agency or to an attorney for legal action all related collection charges and/or legal fees shall be paid by OEM. 
 Section 5.2. Invoices. Nuance may issue payment invoices from time to time for Fees and any other amounts due hereunder. OEM pay to Nuance all amounts set forth on each such invoice
within thirty (30) days of the date of such invoice. All invoiced amounts shall be expressed in U.S. Dollars. OEM shall make all payments hereunder in U.S. Dollars. 

Section 5.3. Payment for Technical Support. Payment for Technical Support shall be made annually, in
advance, and due concurrently with payment of the applicable Software License Fees. Notwithstanding any other provision of this Agreement, Nuance shall have no obligation to provide any Technical Support to the extent that applicable payments
therefor are due and not paid. 
 Section 5.4. Effect of Late Payment. Upon Nuance’s
request, OEM shall pay to Nuance interest on all amounts not paid when due at a rate of one and one-half percent (1.5%) per month or partial month, compounded, during which any sums were owed and unpaid, or the highest rate allowed by law,
whichever is less. 
 Section 5.5. Effect of Non-Payment. Any failure of OEM to make any
payment in the manner described in this Agreement may, at Nuance’s reasonable discretion, be deemed a material breach of this Agreement by OEM for purposes of Section 15. 

ARTICLE 6 

COMPLIANCE AUDITS 
 Section 6.1. Audit. 

  
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 (a) OEM shall maintain complete and accurate written records
sufficient to indicate whether or not OEM is complying with the terms of this Agreement. Nuance shall have the right to have conducted an inspection and audit of all the relevant records of OEM by a third party auditor, and to obtain true and
correct photocopies thereof, during regular business hours at OEM’s offices and in such a manner as not to interfere unreasonably with OEM’s normal business activities. In no event shall such audits be conducted hereunder more frequently
than every six (6) months. If any such audit should disclose any underpayment of Fees, OEM shall promptly pay Nuance such underpaid amount, together with interest thereon as set forth herein. If the amount of any such underpayment exceeds five
percent (5%) of amounts otherwise paid in any particular period, then OEM shall promptly reimburse Nuance for Nuance’s reasonable and actual expenses associated with such audit. 

(b) Upon Nuances request, OEM shall provide Nuance with all information and assistance necessary to enable
Nuance to determine (i) whether OEM is in compliance with the limitations set forth in Exhibits A and B; and (ii) whether OEM is in compliance with the Authorized Port restriction set forth in Section 2.4(e) above. The sufficiency of
information provided by OEM pursuant to this Article 6 shall be determined by Nuance in its sole discretion. All information and software obtained by, or provided to, Nuance or an auditor, pursuant to this Article 6, shall be treated as confidential
by Nuance and such auditor. 
 ARTICLE 7 
 [INTENTIONALLY DELETED] 
 ARTICLE 8 

IN-SERVICE DATA 
 Section 8.1. In Service Data. In-Service Data is necessary to optimize performance and accuracy of the Software for a given application. Normal uses of In-Service Data include tuning
system parameters, grammar tuning, training acoustic models and measuring accuracy. Upon Nuance’s request, OEM shall deliver to Nuance In-Service Data generated through the use of Integrated Systems, provided that OEM shall not be obligated to
deliver In-Service Data that is not available to OEM or that OEM is under obligation to a third party not to deliver. OEM acknowledges that, while such In-Service Data may be used to improve the performance of the Software for OEM and its End Users,
that such In-Service Data may also be used to train, refine, supplement or test the Software, and that the resulting improvements to the Software may be used for the benefit of all Nuance customers. OEM and acknowledges that if OEM does not provide
Nuance with In-Service Data, to the extent that such In-Service Data is required for Nuance to perform its obligations hereunder, Nuance shall be discharged of such obligations. 

ARTICLE 9 

TECHNICAL SUPPORT 
 Section 9.1. Provision of Technical Support. Technical Support provided under this Agreement shall be Incident-based as set forth in Exhibits A and D. OEM shall purchase a minimum of
six (6) Incidents per year at the price set forth in Exhibit A. Subject to the provisions of Section 9.3, so long as Nuance has received applicable payment, OEM shall have the rights listed in Exhibit D (“Technical
Support”), via the Designated Personnel (as below defined), during the applicable period. 

Section 9.2. Designated Personnel. All correspondence by OEM to Nuance with respect to Technical
Support shall be solely through designated personnel of OEM reasonably and mutually acceptable to the Parties (the “Designated Personnel”). 
 Section 9.3. Limitations. 
 (a)
Notwithstanding any other provision of this Agreement, Nuance shall have no obligation to provide Technical Support: 

  
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 (i) With respect to the work product of any Professional
Service except as such work product may be embodied in the Software; 
 (ii) With respect to any
non-Nuance computer programs, technology or hardware; 
 (iii) With respect to any Software that
is not current within two (2) prior releases of the most recent version or release; or 

(iv) With respect to any Software for which Updates have not been applied to the Software for a period of
more than one (1) year from the date of availability thereof to Nuance’s value-added resellers. 
 (b) Should OEM elect not to receive or not to renew its right to receive Technical Support and subsequently desire to receive Technical Support, OEM shall pay Nuance an amount equal to the unpaid
Technical Support Fees that would have been due during the period in which Technical Support was not received. Any failure of OEM to pay all applicable Technical Support Fees as they come due shall, at Nuance’s sole option, immediately
discharge any obligation of Nuance to provide Technical Same hereunder. 
 Section 9.4.
OEM’s Support of End Users. OEM hereby acknowledges and agrees that Nuance shall have no responsibility to provide any service or assistance directly to any End User, except as may be provided as Professional Services. OEM shall not
direct any End User to contact Nuance for Technical Support. 
 ARTICLE 10 

MARKETING AND SALES 
 Section 10.1. Marketing of Integrated System. OEM agrees to use reasonable efforts to actively and diligently develop, promote, market, solicit orders for, maintain and support the
Software and Integrated System in a manner that reflects favorably on the good will and reputation of the Parties. 
 Section 10.2. Cooperative Marketing Effects. Nuance and OEM agree to cooperate in marketing activities se follows. 

(a) Nuance and OEM Shall meet quarterly (in person or by conference call) to review market, sales and
product requirements, to review the actual OEM Port and Software license sales in comparison with the forecast thereof and to determine whether Nuance support owed help OEM and Nuance achieve additional revenue. 

(b) OEM shall provide Nuance a quarterly, non-binding forecast of anticipated Software and Port license
sales and expected revenue. At OEM’s request, Nuance shall provide a reasonable amount of appropriate support to OEM’s sales efforts, including providing existing marketing or sales documentation and accompanying OEM on sales calls.

 (c) OEM may, with the advance approval of Nuance in each instance, include reference to Nuance
and/or Nuance products in advertising, marketing collateral and press releases concerning OEM’s Integrated System. OEM shall not describe the Software or its functionality in a way that implies or states that it is owned or has been developed
by OEM. When referring specifically to the Software or its functionality, OEM shall credit Nuance. Upon Nuance’s request, OEM agrees to act as a reference amount for Nuance. The Parties will agree mutually on marketing activities that may
result from being a reference account. 
 ARTICLE 11 

CONFIDENTIAL INFORMATION 

  
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 Section 11.1. Designation. Each Party may from time to
time during the Term of this Agreement disclose (the “Disclosing Party”) to the other Party (the “Receiving Price”) certain non-public information regarding the Disclosing Party’s business, including technical,
marketing, financial, personnel, planning, and other information (“Confidential Information”). The Disclosing Party shall mark all such Confidential Information in tangible form with the legend “confidential,”
“proprietary,” or with similar legend. With respect to Confidential Information disclosed orally, the Disclosing Party shall describe such Confidential Information as such at the time of disclosure, and shall confirm such Confidential
Information as such in writing within thirty (30) days after the date of oral disclosure. Regardless of whether so marked, however, any non-public information regarding the Software shall be deemed to be the Confidential Information of Nuance,
and any non-public motion regarding the Integrated System shall be deemed to be the Confidential Information of OEM, and the terms and conditions of this Agreement shall be deemed to be the Confidential Information of both parties. 

Section 11.2. Protection of Confidential Information. Except as expressly permitted by this Agreement,
the Receiving Party shall not disclose the Confidential Information of the Disclosing Party, using the same degree of care that the Receiving Party ordinarily uses with respect to its own proprietary information, but in no event with less than
reasonable care. The Receiving Party shall not use the Confidential Information of the Disclosing Party for any purpose not expressly permitted by this Agreement, and shall limit the disclosure of the Confidential Information of the Disclosing Patty
to the employees or agents of the Receiving Party who have a need to know such Confidential Information for purposes of this Agreement, and who are, with respect to the Confidential Information of the Disclosing Party, bound in writing by
confidentiality terms no less restrictive than those contained herein. Under no circumstances shall the Confidential Information of either Party be used for competitive analysis purpose by the other Party or any third party. 

Section 11.3. Exceptions. Notwithstanding anything herein to the contrary, Confidential Information
shall not be deemed to include any information that: 
 (a) was already lawfully known to the
Receiving Party at the time of disclosure by the Disclosing Party as reflected in the written records of the Receiving Party; 
 (b) was or has been disclosed by the Disclosing Party to a third party without obligation of confidence; 

(c) was or becomes lawfully known to the general public without breach of Agreement; 

(d) is independently developed by the Receiving Party without access, or use of, the Confidential
Information; 
 (e) is approved in writing by the Disclosing Party for disclosure by the
Receiving Party; 
 (f) is required to be disclosed in order for the Receiving Party to enforce
its rights under this Agreement; or 
 (g) is required to be disclosed by law or by the order or
a court or similar judicial or administrative body, provided that the Receiving Party notifies the Disclosing Party of such requirement immediately and in writing, and cooperates reasonably with the Disclosing Party, at the Disclosing Party’s
expense, in the obtaining of a protective or similar order with respect thereto. 
 Section 11.4.
Return of Confidential Information. The Receiving Party shall return to the Disclosing Party, destroy or erase all Confidential information of the Disclosing Party in tangible form: (a) upon the written request of the Disclosing
Party; or (b) upon the expiration or termination of this Agreement, whichever comes first, and in both cases, the Receiving Party shall certify promptly and in writing that it has 

  
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done so. Except for the rights expressly described herein, neither Party is granted any rights to any of the other Party’s patents, copyrights, trade secrets, trade names, trademarks
(whether or not registered), or any other rights, franchises or licenses. 
 ARTICLE 12 

WARRANTIES AND DISCLAIMERS 
 Section 12.1. Software Warranty. Nuance warrants that, for a period of ninety (90) days from acceptance of the Software by OEM pursuant to Section 3.3, the unmodified Software
shall comply in all material respect to the Documentation therefor. In the event of any breach of the foregoing warranty, Nuance’s sole obligation and liability, and OEM’s sole remedy, shall be (1) Nuance’s exercise of best
efforts to modify the Software so that the foregoing warranty is true and (2) thereafter, Nuance’s delivery of any modified Software to OEM. At any time that Nuance reasonably determines that it is unable to modify the Software so that the
foregoing warranty is true, (1) Nuance shall promptly notify OEM thereof, (2) Nuance shall, at OEM’s option, refund to OEM the Software license fees paid hereunder with respect to Software for which the foregoing warranty is breached
on an End User by End User basis and (3) if OEM exercises such option, all licenses granted to OEM hereunder and all sublicenses granted by OEM hereunder with respect to such Software for such End Users shall immediately terminate. 

Section 12.2. Disclaimer. NUANCE MAKES NO WARRANTY HEREUNDER EXCEPT AS EXPRESSLY SET FORTH IN SECTION
12.1. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 12.1, THE SOFTWARE IS PROVIDED STRICTLY “AS IS,” AND NUANCE MAKES NO ADDITIONAL WARRANTIES, EXPRESS, IMPLIED ARISING FROM COURSE OF DEALING OR USAGE OF TRADE OR STATUTORY, AS TO THE SOFTWARE
OR ANY MATTER WHATSOEVER. EXCEPT AS EXPRESSLY PROVIDED HEREIN, NUANCE HEREBY DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. NUANCE DOES NOT WARRANT THAT THE OPERATION OF THE SOFTWARE WILL
BE UNINTERRUPTED OR ERROR-FREE OR THAT ALL ERRORS WILL BE CORRECTED. OEM SHALL NOT MAKE OR PASS ON ANY EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION ON BEHALF OF NUANCE OR ITS LICENSORS TO ANY END USER OR OTHER THIRD PARTY. 

ARTICLE 13 

INDEMNITIES 
 Section 13.1. Intellectual Property Indemnity. 
 (a) Nuance shall defend or, at its option, settle, at its own expense any suit, action or proceeding brought in a court of competent jurisdiction (on “Action”) against OEM by a third party to
the extent such Action is based on a claim(s) that the Software infringes any United States patent issued as of the Effective Date of any copyright or trade secret arising under the laws of any jurisdiction and Nuance will pay damages, attorneys
fees and costs finally awarded against OEM in such Action, or those monetary damages agreed to in a written settlement of such Action; provided that Nuance shall be relieved of the foregoing obligations unless OEM: a) gives Nuance prompt
written notice of each such claim; b) tenders to Nuance sole control of the defense or settlement of each such Action; and, c) cooperates with Nuance, at Nuance’s expense, in defending or settling each such Action. If Nuance receives notice of
an allegation that the Software infringes or misappropriates a third party’s intellectual property rights, or if OEM’s use of any Software is prohibited by permanent injunction of a court of competent jurisdiction as a result of such an
infringement or misappropriation, Nuance may, at its sole option and expense: a) procure for OEM the right to continue using such Software as provided hereunder; b) modify such Software so that it is no longer infringing; or, c) replace the Software
with other software of equal or superior functional capability. If none of the foregoing is in Nuance’s determination commercially reasonable, Nuance shall have the right to terminate any and all licenses and sublicenses to such Software
granted hereunder. If Nuance terminates any Software licenses as described above, (1) Nuance shall refund the applicable Software License Fees paid therefor, prorated over a straight-line

  
 11 

 
three year period (2) and OEM shall immediately deliver to Nuance all copies of the Software in OEM’s possession or control. Notwithstanding any other provision of this Agreement, in no
event shall Nuance be obligated to accept new orders for Software that is subject to a claim of infringement. OEM shall have the right to participate at its own expense in any Action or related settlement negotiations using counsel of its own choice
provided that Nuance and its counsel shall at all times retain sole control over the defense and/or settlement of such Acton or settlement negotiation. 
 Section 13.2. Indemnity Limitations. THE RIGHTS GRANTED TO OEM UNDER SECTION 13.1 SHALL BE OEM’S SOLE AND EXCLUSIVE REMEDY AND NUANCE’S SOLE OBLIGATION FOR (1) ANY
ALLEGED INFRINGEMENT OF ANY PATENT, COPYRIGHT, TRADEMARK, OR OTHER PROPRIETARY RIGHT. NUANCE SHALL HAVE NO LIABILITY, INCLUDING UNDER SECTION 13.1, TO OEM OR ANY THIRD PARTY IF ANY INFRINGEMENT OR CLAIM OF INFRINGEMENT IS BASED UPON OR ARISES OUT
OF: (A) ANY MODIFIED SOFTWARE; (B) ANY OEM OR THIRD-PARTY APPLICATION (BUT ONLY TO THE EXTENT THAT THE SOFTWARE ALONE WOULD NOT HAVE INFRINGED); (C) USE OF THE SOFTWARE IN CONNECTION OR IN COMBINATION WITH EQUIPMENT, DEVICES, OR
SOFTWARE NOT PROVIDED BY NUANCE (BUT ONLY TO THE EXTENT THAT THE SOFTWARE ALONE WOULD NOT HAVE INFRINGED); (D) SOFTWARE DEVELOPED OR MODIFIED IN COMPLIANCE WITH OEM’S OR OEM’S AUTHORIZED SUBLICENSEES DESIGN REQUIREMENTS OR
SPECIFICATIONS; (E) THE USE OF SOFTWARE OTHER THAN AS PERMITTED UNDER THIS AGREEMENT OR IN A MANNER FOR WHICH IT WAS NOT INTENDED; OR (F) USE OR DISTRIBUTION OF OTHER THAN THE MOST CURRENT RELEASE OR VERSION OF THE SOFTWARE (IF SUCH
INFRINGEMENT OR CLAIM WOULD HAVE BEEN PREVENTED BY THE USE OF SUCH RELEASE OR VERSION AND SUCH RELEASE OR VERSION WAS MADE AVAILABLE TO OEM AT LEAST 120 DAYS PRIOR TO SUCH INFRINGEMENT OR CLAIM). 

Section 13.3. OEM Indemnity. Except with respect to infringement of third-party rights for which
Nuance is obligated under Section 13.1, OEM shall defend at its own expense any suit, action or proceeding brought against Nuance by a third party (an “Action”) based on a claim(s) by third parties in connection with the use,
manufacture, promotion or distribution of Integrated Systems by OEM, OEM’s distributors and End Users, and OEM will pay Nuance’s reasonable attorneys’ fees and damages finally awarded against Nuance in such Action, or those monetary
damages agreed to in a monetary settlement of such Action, provided that OEM shall be relieved of the foregoing obligation unless Nuance a) gives OEM prompt written notice of each such claim; b) tenders to OEM sole control of the defense or
settlement of each such claim at OEM’s expense; and, c) cooperates with OEM, at OEM’s expense, in defending or settling each such claim. Nuance shall have the right to participate at its own expense in any Action or related settlement
negotiations using counsel of its own choice. 
 ARTICLE 14 

LIMITATION OF LIABILITY 
 Section 14.1. EXCEPT WITH RESPECT TO (1) OEM’S BREACH OF ANY PROVISION OF SECTION 2.4, (2) EITHER PARTY’S BREACH OF ARTICLE 11, (3) EITHER PARTY’S OBLIGATIONS
UNDER ARTICLE 13 AND (4) ANY USE, MODIFICATION OR DISTRIBUTION OF THE SOFTWARE, DOCUMENTATION OR TOOLS OUTSIDE OF THE SCOPE OF THE LICENSES EXPRESSLY GRANTED HEREIN. NETHER PARTY SHALL BE LIABLE TO THE OTHER FOR ANY LOSS OF USE, INTERRUPTION OF
BUSINESS, LOSS OR CORRUPTION OF DATA, OR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF THE
PARTY SOUGHT TO BE HELD LIABLE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL NUANCE BE LIABLE FOR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS. EXCEPT WITH RESPECT TO (1) OEM’S BREACH OF ANY PROVISION OF SECTION
2.4, (2) EITHER PARTY’S BREACH OF 

  
 12 

 
ARTICLE 11, (3) EITHER PARTY’S OBLIGATIONS UNDER ARTICLE 13, AND (4) ANY USE, MODIFICATION OR DISTRIBUTION OF THE SOFTWARE. DOCUMENTATION OR TOOLS OUTSIDE OF THE SCOPE OF THE
LICENSES EXPRESSLY GRANTED HEREIN, EACH PARTY’S ENTIRE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE AGGREGATE AMOUNTS PAID AND PAYABLE BY OEM TO NUANCE HEREUNDER. IN NO EVENT SHALL NUANCE BE LIABLE FOR ANY DAMAGES
FOR CLAIMS BASED UPON THE RECOGNITION ACCURACY OR VERIFICATION OR AUTHENTICATION ACCURACY OF THE NUANCE SOFTWARE, INCLUDING WITHOUT LIMITATION CLAIMS BASED UPON ANY ALLEGED FALSE ACCEPTANCE OR FALSE REJECTION OF A USER’S IDENTITY THE FOREGOING
LIMITATIONS OF LIABILITY (1) ARE INDEPENDENT OF ANY EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY SET FORTH IN THIS AGREEMENT AND (2) SHALL APPLY EVEN IF ANY REMEDY AVAILABLE TO OEM HEREUNDER IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

 ARTICLE 15 
 TERM AND TERMINATION 
 Section 15.1.
Term. This Agreement shall commence on the Effective Date and remain in effect for a period of two (2) years thereafter, unless earlier terminated by either Party as hereinafter provided, and shall automatically renew for consecutive
one (1)-year periods unless either Party provides written notice to the other Party of an intention not to renew at least ninety (90) days prior to the end of the original three (3)-year period or any subsequent one (1)-year renewal periods
(the original period along with any extension periods, the “Term”). 
 Section 15.2.
Termination for Material Breach. Either Party may terminate this Agreement immediately upon written notice for the material breach of the other Party, which material breach has remained uncured for a period of thirty (30) days from
the date of delivery of written notice thereof to the breaching Party. 
 Section 15.3.
Effect. In the event of any termination of this Agreement, all licenses granted by Nuance hereunder shall immediately terminate, and OEM shall immediately return to Nuance all material belonging to Nuance or its licensors, including
without limitation all copies of the Software and Nuance Confidential Information, and shall promptly certify to Nuance in writing that OEM has done so. OEM shall be entitled to retain a reasonable number of copies of the Software solely for the
purposes of continuing to provide Technical Support to End Users. Any End User License Agreements already entered into by OEM as of the date of the termination shall remain in effect, provided that all associated End Users have at all times
remained in strict compliance with the terms of relevant End User License Agreement. Additionally, following expiration or termination of this Agreement (unless the Agreement is terminated by Nuance pursuant to Section 15.2), OEM may enter into
End User License Agreements solely with respect to Integrated Systems that are already in OEM’s distribution channel at the time of such expiration or termination. Such End User License Agreements shall remain in effect, provided that
all mandated End Users have at all times remained in strict compliance with the terms of relevant End Uses License Agreement. Nuance shall continue to provide “Level 3 Technical Support” (as such term is defined in Exhibit D hereunder) to
OEM so long as OEM continues payment to Nuance of all applicable Technical Support Fees, but in no event shall OEM enter into any new Technical Support agreements with End Users that require Nuance’s involvement, subsequent to termination.
Nuance shall have no obligation to provide Technical Support with respect to any such new technical support agreements entered into by OEM and its End Users. 
 Section 15.4. Survival of Terms. The following shall survive any expiration or termination hereof: Articles 1, 6, 11, 13, 14, 15 and 16 and Sections 2.4, 5.1, 5.2, 5.4, 5.5, and 12.2.

 ARTICLE 16 
 GENERAL 

  
 13 

 Section 16.1. Proprietary Rights. All patents,
copyrights, trade secrets, and other proprietary rights (“Rights”) in or related to the Software are and shall remain the exclusive property of Nuance or its licensors and all Rights in or related to the Integrated System (except
with respect to the Software) and the OEM Confidential Information are and shall remain the property of OEM, whether or not specifically recognized or perfected under the laws of the United States or a Foreign Jurisdiction. Neither Party shall take
any action that jeopardizes the proprietary rights of the other Party or its licensors or acquire any right in the Software or Nuance Confidential Information (as to OEM) or the Integrated System or OEM Confidential Information (as to Nuance),
except the limited rights specified in this Agreement. Unless otherwise agreed, Nuance or its licensor will own all rights in any copy, translation, modification, adaptation, or derivation of the Software or other items of Nuance Confidential
Information, including any improvement or development thereof. At either Party’s request, the other Party shall execute and deliver any instrument that may be appropriate to assign applicable rights to the corresponding Party or its licensor or
perfect applicable rights in the corresponding Party’s or its licensor’s names. 

Section 16.2. Government End Users. When distributing the Software to a U.S. Government End User, OEM
shall identify the Software in an Integrated System as a “commercial item,” as that term is defined at 48 C.F.R. 2.101 (OCT 1995), and more specifically shall identify such item as “commercial computer software” and
“commercial computer software documentation,” as such terms are used in 48 C.F.R. 12.212 (SEPT 1995). Consistent with 48 C.F.R. 12.212 and 48 C.F.R. 227.7202-1 through 227.7202-4 (JUNE 1995). OEM will provide the software in an Integrated
System (including related documentation) to U.S. Government End Users: (a) only as a commercial end user item; and (b) only pursuant to the End User License Agreement. The citations in this Section shall be deemed updated as necessary from
time to time to reflect any successor provisions of the same import. 
 Section 16.3. Export
Control. The Parties acknowledge that the manufacture and sale of the Software is subject to the export control laws of the United States of America, including the U.S. Bureau of Export Administration regulations, as amended, and hereby agree to
obey any and all such laws and those of the European Union or any member state of the European Union. The Parties agree not to take any actions that would cause either Party to violate the U.S. Foreign Corrupt Practices Act of 1997, as amended.

 Section 16.4. Governing Law. This Agreement and all matters arising under or related to
its formation or performance, whether sounding in contract, tort, or otherwise, shall be governed in all respects by the laws of the State of California without regard to conflicts of law principles. The Parties agree that the United Nations
Convention on Contracts for the International Sale of Goods is excluded from application to this Agreement. 

Section 16.5. Limitations Under Local Law. Upon the expiration or termination of this Agreement, OEM
shall not be entitled under the law of any Foreign Jurisdiction to receive in connection therewith any payment from Nuance, whether for actual, consequential, indirect, special or incidental damages, costs or expenses, whether foreseeable or
unforeseeable (including, without limitation, labor claims, loss of profits, investments, or good will), any right to which OEM hereby waives and disclaims. 
 Section 16.6. Attorneys’ Fees. In the event any proceeding or lawsuit is brought by Nuance or OEM in connection with this Agreement, the prevailing Party in such proceeding shall
be entitled to receive its costs, expert witness fees and reasonable attorneys’ fees, including costs and fees on appeal, from the non-prevailing Party, and the non-prevailing Party shall pay the same to the prevailing Party upon request.

 Section 16.7. Forum; Personal Jurisdiction. All litigation arising under or related to
this Agreement shall be brought in Superior Court of the State of California in Santa Clara County or the Federal District Court for the Northern District of California, as permitted by law. OEM hereby consents to the personal jurisdiction of the
above-referenced courts. 
 Section 16.8. Compliance with Laws. 

  
 14 

 (a) Local Compliance. OEM shall, at its sole expense
obtain and maintain the governmental authorizations, registrations and filings that may be required under the laws of any Foreign Jurisdiction to execute or perform under this Agreement. OEM shall otherwise comply with all laws, regulations and
other legal requirements within any Foreign Jurisdictions that apply to this Agreement, including without limitation tax, foreign exchange and consumer protection legislation. OEM will promptly notify Nuance of any change to these laws, regulations
or other legal requirements that trey affect the impartation of the Software and related items, or OEM’s or Nuance’s performance under this Agreement. 

(b) Unlawful Payments. Neither Party will use any payment or other benefit derived from the other
Party to offer, promise, or pay any money, gift, or any other thing of value to any person for the purpose of influencing official actions or decisions affecting this Agreement, while knowing or having reason to know that any portion of this money,
gift, or thing will, directly or indirectly, be given, offered, or promised to (i) an employee, officer, or other person acting in an official capacity for any government or its instrumentalities or (ii) any political party, party
official, or candidate for political office. 
 Section 16.9. Assurances. OEM will provide
Nuance with the assurances and official documents that Nuance periodically may request to verify OEM’s compliance with this Agreement. 
 Section 16.10. Translations. If and solely to the extent required by applicable law, and it its own expense and subject to Section 16.3, OEM will on behalf of Nuance
(i) translate the End User License Agreement, Minimum Terms, or Documentation, in whole or in part, into the applicable local language (each, a “Translation”) and (ii) reproduce and provide End Users with the Translation,
subject to Nuance’s prior written approval. 
 Section 16.11. Construction.

 (a) All references in this Agreement to “Articles,”
“Sections” and “Exhibits” refer to the articles, sections and exhibits of this Agreement. 
 (b) As used in this Agreement, neutral pronouns and any variations thereof shall be deemed to include the feminine and masculine and all terms used in the singular shall be deemed to include the and
plural and vice versa, as the context may require. 
 (c) The words “hereof,”
“herein” and “hereunder” and other words of similar import refer to this Agreement as a whole, as the same may from time to time be amended or supplemented, and not to any subdivision contained in this Agreement.

 (d) The word “including” when used herein is not intended to be exclusive and
means “including, without limitation.” 
 (e) Each of the Parties and their
counsel have carefully reviewed this Agreement, and, accordingly, no rule of construction to the effect that any ambiguities in this Agreement are to be construed against the drafting party shall apply in the interpretation of this Agreement.

 (f) The Article and Section headings and tides appearing in this Agreement are inserted as a
matter of convenience and in no way define, limit, construe, or describe the scope or extent of such section or in any way affect this Agreement or the interpretation hereof. 

Section 16.12. Injunctive Relief. Each Party understands and agrees that, notwithstanding any other
provision of this Agreement, breach by a Party (“Breaching Party”) of the provisions of this Agreement which relate to the protection of the confidential information or intellectual property of the other Party
(“Affected Party”) may cause the Affected Party irreparable damage for which recovery of money damages 

  
 15 

 
would be inadequate, and that the Affected Party shall therefore be entitled to seek timely injunctive relief to protect its rights under this Agreement in addition to any and all remedies
available at law. 
 Section 16.13. Notices. All notices or reports permitted or required
under this Agreement shall be in writing and shall be delivered by personal delivery or by certified or registered mail, return receipt requested, and shall be deemed given upon personal delivery or five (5) days after deposit in the mail.
Notices shall be sent to the Parties at the addresses first set forth above or such other address as either Party may designate for itself in writing. Notices to Nuance shall be addressed to the attention of the General Counsel. 

Section 16.14. No Agency. Nothing contained herein shall be construed as creating any agency,
partnership, or other form of joint enterprise between the Parties. 
 Section 16.15. Force
Majeure. Except with respect to obligations to pay money, neither Party shall be liable hereunder by reason of any failure or delay in the performance of its obligation hereunder (except for the payment of money) on account of strikes,
shortages, riots, insurrection, fires, flood, storm, explosions, acts of God, war, governmental action, labor conditions, earthquakes, material shortages or any other cause that is beyond the reasonable control of such Party. 

Section 16.16. Waiver. The failure of either Party to require performance by the other Party of any
provision hereof shall not affect the full right to require such performance at any time thereafter; nor shall the waiver by either Party of a breach of any provision hereof be taken or held to be a waiver of the provision itself. 

Section 16.17. Severability. In the event that any provision of this Agreement shall be unenforceable
or invalid under any applicable law or be so held by applicable court decision, such unenforceability or invalidity shall not render this Agreement unenforceable or invalid as a whole, and, in such event, such provision shall be changed and
interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions, except that, if any limitation on the grant of any license to OEM shall be held to be
invalid or unenforceable, such license shall immediately terminate. 
 Section 16.18. Use to
OEM’s Name. OEM agrees that Nuance may, with the advance approval of OEM in each instance, use OEM’s name and may disclose that OEM is a licensee of Nuance products in Nuance advertising, promotion and similar public disclosures with
respect to the Software, but only after the official marketing launch of the Integrated System, and in no instance prior to April 29th, 2001. OEM shall notify Nuance of the date of such official marketing launch. 

Section 16.19. Assignment. Neither this Agreement nor any rights or obligations of OEM hereunder may
be assigned by OEM in whole or in part without the prior written approval of Nuance, provided that OEM may assign this Agreement in connection with a change of Control of OEM. Notwithstanding the foregoing, OEM may not assign this Agreement to a
Nuance Competitor or an affiliate thereof without Nuance’s prior written consent. As used in this Section 16.19, a “Nuance Competitor” is any entity that researches or develops any size recognition, speaker verification, or
text-to-speech software products. As used in this Section, an “Affiliate” of a first entity is a second entity that Controls, is Controlled by or is under common Control with such first entity. As used in this Section, “Control”
(and its variants) means ownership of 50% or more of the voting stock (or its equivalent, in the case of entities that are not corporations) of an entity. Any purported assignment by OEM in breach of this Section shall be void. Nuance may assign
this Agreement and its rights hereunder in its sole discretion. 
 Section 16.20. Authority of
Signatories. By the signature of each of the representatives of the Parties placed on this Agreement, each such signatory represents and warrants that he or she is authorized to sign this Agreement on behalf of the Party, for whom he or she is
acting. 

  
 16 

 Section 16.21. Counterparts. This Agreement may be
executed in counterparts, each of which will be considered an original, but which together will constitute one and the same instrument. 
 Section 16.22. Entire Agreement. This Agreement, together with the Exhibits hereto, which are hereby incorporated by this reference, completely and exclusively state the agreement of
the Parties regarding their subject matter. This Agreement supersedes, and its terms govern, all prior proposals, agreements, or other communications between the Parties, oral or written, regarding the subject matter herein. This Agreement shall not
be modified except by a subsequently dated written amendment or Exhibit signed on behalf of Nuance and OEM by their duly authorized representatives. 
 IN WITNESS WHEREOF, the Parties have caused this Agreement to be executed by duly authorized officers or representatives to be effective as of the Effective Date. 

 

									
	 Nuance Communications, Inc.
	 		 	 OEM Vocera Communications

					
	 Signature
	 	 /s/ Paul Scott
	 		 	 Signature
	 	 /s/ Brent Lang

	 Name
	 	 Paul Scott
	 		 	 Name
	 	 Brent Lang

	 Title
	 	 Senior Vice President
	 		 	 Title
	 	 Vice President of Marketing

	 Date
	 	 4/25/02
	 		 	 Date
	 	 April 25, 2002

  
 17 

 Exhibit A 
 Software Pricing 
  

	 I.
	 General. 

 Prices for all Software licensed under this Agreement shall be calculated in accordance with the provisions of this Exhibit A at the prices set forth in the Price List. 

 

	 	 A.
	 Definitions. For purposes of this Exhibit A, the following terms shall have the following meanings: 

 

	 	 1)
	 “Application” means the functionality that has been purchased by OEM (i.e., Basic Application, Authentication and/or Database
Access) for a particular Integrated System as further described below. Each Integrated System is only allowed to perform such purchased functionality unless the Integrated System is upgraded for the additional functionality, by paying the applicable
fees set forth the Price List. 

  

	 	 2)
	 “Basic Application” means a system used in connection with the Nuance Software that is limited to dialing by name, by title, by
group name, by function or by other designation; dialing by number; voice/fax/email/text messaging; call transferring; call blocking; group membership management; system administration and set-up, and/or conference calling functionality. Without
limiting the foregoing, OEM shall not use the Nuance Software licensed for use with the Basic Application to enable any other application, including speaker Authentication, and accessing personal and/or corporate backend databases. OEM may upgrade
the Software licenses to cover such additional functionality by paying applicable fees as set forth below. 

  

	 	 3)
	 “Authentication” means using Software in connection with the Basic Application and/or Database Access to confirm the identity of
the speaker by way of voice verification. This functionality will be priced separately from the Basic Application, as set forth in the Price List. OEM must license Nuance Verifier for applications using Authentication functionality.

  

	 	 4)
	 “Database Access” means functionality required in order to access personal and/or corporate backend databases for information
retrieval by way of voice database queries to this information. This functionality will be priced separately from the Basic Application as set forth in the Price List. 

 

	 II.
	 Recognition Software. 

 Nuance recognition software pricing shall be calculated as follows: 
  

	 	 A.
	 Per Port Pricing. The Nuance recognition software is licensed hereunder on a per-Port, per Minimum Server Pack or per Enhanced Server Pack
basis as set forth in Exhibit B. All Ports licensed in connection with a particular Authorized Application shall be licensed at the same per-Port price. 

 

	 III.
	 Technical Support 

 The Fees for Technical Support Services, per year, shall be as follows: 
  

	 	 A.
	 The annual Technical Support Fee shall be [*] which shall entitle OEM to resolution of up to [*] Incidents per year. 

  
 18 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	 B.
	 OEM may purchase additional Incidents at [*] Per Incident. 

 

	 	 C.
	 Pre-paid Incidents are only valid in the year in which they are purchased, and may not be carried over or credited from one year to the next.

  

	 	 D.
	 If OEM has paid the applicable Technical Support Services Fees, OEM shall be entitled during the applicable year to receive Updates, i.e., updates
to the Software designated by an increase in the number to the right of the second decimal point (e.g., 6.2.2 to 6.2.3); provided, however, notwithstanding any other provision of the Agreement, OEM shall not be entitled to receive Upgrades pursuant
to Technical Support, i.e., upgrades to the software designated by an increase in the number to the left of the first or second decimal point (e.g., 6.2.1 to 7.0.0 or 7.0.2 to 7.1.0, respectively). OEM may order Upgrades via a Purchase Order at a
per-Port price of fifty percent (50%) of the per Port price of the applicable Software. Provided OEM has paid the applicable annual Technical Support Fees, OEM may distribute Updates provided by Nuance to OEM’s End Users and Authorized
Sublicensees. 

  
 19 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Exhibit B 
 Price List 
 Minimum Server Pack 

A “Minimum Server Pack” shall include solely [*] of Nuance recognition software and [*] of Nuance Vocalizer. The pricing per
Minimum Server Pack is [*] or [*] depending on the functionality purchased as set forth below. 

Restrictions 
  

	 	 •
	 	 OEM shall ensure that each end User location that is using the Software has purchased at least [*]. OEM shall not cause or permit an End User to
share a Minimum Server Pack among locations. 

  

	 	 •
	 	 OEM shall not cause or permit a Minimum Server Pack to be used by more than [*] users at any End User location. 

 

	 	 •
	 	 OEM shall ensure that Minimum Server Packs are used solely with the Basic Application unless the Software license has been upgraded for use with
additional functionality by paying applicable fees. 

  

	 	 •
	 	 OEM shall not cause or permit PBX/telephony integration to be performed in connection with an Integrated System that has only a Minimum Server Pack
installed. PBX/telephony integration may be performed only in connection with Integrated Systems containing Enhanced Server Packs. 

  

	 	 •
	 	 Pricing for Minimum Server Packs is valid for North American English only. 

Enhanced Server Pack 
 An “Enhanced Server Pack” shall include solely [*] Ports of Nuance recognition software and [*] Ports of Nuance Vocalizer. The pricing per Enhanced Server Pack is [*] or [*] depending on the
functionality purchased as set forth below. 
 Restrictions 

 

	 	 •
	 	 OEM shall ensure that each end User location that is using the Software has purchased at least [*]. 

 

	 	 •
	 	 OEM shall ensure that Enhanced Server Packs are used solely with the Basic Application unless the Software license has been upgraded for use with
additional functionality by paying applicable fees. 

  

	 	 •
	 	 Pricing for Enhanced Server Packs is valid for North American English only. 

Minimum Server Pack to Enhanced Server Pack Upgrade 

OEM may upgrade a previously licensed, fully paid for Minimum Server Pack to an Enhanced Service Pack at a price of [*] per upgrade.

  
 20 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Additional Ports of Nuance Recognition Software 

OEM may license additional Ports of Nuance recognition software at a price per Port of [*]. OEM shall deploy such Ports only on Integrated
Systems containing Enhanced Server Packs. Any Ports of Software licensed pursuant to this paragraph shall be subject to the restrictions set forth above for Enhanced Server Packs. OEM may upgrade the Software licensed pursuant to this paragraph to
include additional functionality by paying applicable fees. 
 Nuance Vocalizer 

The price per Port for Nuance Vocalizer [*] (US English only) ordered separate from a Minimum or Enhanced Server Pack is [*]. OEM shall
use Ports of Nuance Vocalizer licensed hereunder only in connection with the Basic Application, Authentication or Database Access. 
 Nuance Verifier 
 [*]/Port. OEM shall use Ports of Nuance Verifier
licensed hereunder only in connection with the Basic Application, Authentication or Database Access. 
 Database Access

 Minimum Server Pack: [*]/Minimum Server Pack 

OEM may upgrade Minimum Server Packs previously licensed for use with the Basic Application to include Database Access
functionality for a fee of [*] per Minimum Server Pack. 
 Enhanced Server Pack: [*]/Enhanced Server Pack 

OEM may upgrade Enhanced Server Packs previously licensed for use with the Basic Application to include Database Access
functionality for a fee of [*] per Enhanced Server Pack. 
 Additional Ports of Nuance Recognition Software: [*]/Port

 If OEM has licensed additional ports of Nuance recognition, software as set forth in the “Additional
Ports of Nuance Recognition Software” section above, OEM may upgrade such Ports to include Database Access functionality for a fee of [*]/Port. 
 International Use 
 If any Software licensed hereunder is run,
operated, located, hosted, or otherwise used outside North America, the fees payable hereunder with respect thereto shall be [*] of the fees otherwise payable hereunder for such Software. 

  
 21 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Exhibit C 
 End User License Agreement Terms 
 Each End User License Agreement shall
contain, at a Minimum, substantially the fallowing terms, allowing reasonable modifications to keep consistent terminology and without materially changing the associated meaning: 

1. Limited Use. End User shall not copy or use the software that is part of the Integrated System (the
“System Software”) except as expressly set forth in the End User license. 
 2.
Ownership. End User acknowledges and agrees that OEM’s licensors and suppliers own all right, title and interest in the software supplied by such licensor or supplier, including all intellectual property rights therein and
thereto. Except as otherwise expressly stated in the End User License Agreement, End User does not acquire any rights, express or implied, in such software. 
 3. Reverse Engineering. End User shall not cause or permit the modification, reverse engineering, decompilation, disassembly or other translation of the System Software, or attempt to
circumvent any element of the system Software that limits the number of users of the Integrated System, except under the limited circumstances expressly set forth in the Agreement. 

4. Third-Party Beneficiary. End User shall agree that (1) OEM’s licensors and suppliers of
software in the product are third-party beneficiaries to the End User License Agreement; and (2) such provisions are made expressly for the benefit of OEM’s licensors end suppliers and are enforceable by OEM’s licensors and suppliers
in addition to OEM. 
 5. No Warranty. OEM disclaims on behalf of OEM’s licensors and
suppliers any and all warranties, express, implied and statutory, including without limitation any implied warranties of non-infringement, satisfactory quality, merchantability or fitness for a particular purpose. 

6. Limitation of Liability. End User agrees that OEM’s licensors and suppliers shall not be liable to
End User for any special, indirect, incidental, or consequential damages, or damages for loss of profits, savings, revenue, use, damaged files or data, or business interruption, regardless of how arising, regardless of the cause of action, in tort,
contract or otherwise, and regardless of whether advised beforehand of the possibility of such damages. 

  
 22 

 Exhibit D 
 Technical Support Services 
  

	 A.
	 Description of Technical Support Services 

 

	 	 1.
	 Responsibilities of Nuance and OEM: 

  

	 	 a)
	 OEM, OEM’s representatives, or OEM’s authorized distributors shall be responsible for providing Level 1 and Level 2 Technical Support
Services to End Users. Level 1 Technical Support Services means receipt of all requests from End Users for such services, and the determination of the issue causing the condition reported by the End User (an “Incident”). Level 2 Technical
Support Services means resolving an Incident by reference to Nuance’s technical support information databases. 

  

	 	 b)
	 Nuance shall be responsible for Level 3 Support to OEM. Level 3 Technical Support Services means the resolution of Incidents for which a resolution
is not available in Nuance’s technical support information databases. Resolution shall be defined as recommendations on the installation, functions and operation of the Supported Software, the creation of workarounds for defects in the
Supported Software, or the creation of modifications to the Supported Software that enable the temporary of permanent resolution of an Incident. 

  

	 	 c)
	 Nuance shall provide electronic and telephone support to OEM’s Designated Personnel by technical personnel with a detailed, working knowledge
of the Software. 

  

	 	 2.
	 Determination of Defect Severity and Response Times: 

Upon receipt of a request for Level 3 Technical Support Services from OEM’s Designated Personnel, Nuance and the
Designated Personnel will agree to the Severity of the Incident and associated Nuance Response Times as defined below. 
 Severity: 
  

	 	 i)
	 Severity 1 (“Critical”) shall mean an Incident in which the defect in the Supported Software critically impacts the End User’s
ability to do business. A majority of users of the system are unable to perform their tasks as necessary. 

  

	 	 ii)
	 Severity 2 (“Urgent”) shall mean an Incident in which a major function of the Supported Software is unusable and significantly impacts the
End User’s ability to do business. A majority of users of the system can continue to perform their tasks as necessary. 

  

	 	 iii)
	 Severity 3 (“Normal”) shall mean an Incident caused by the supported Software that does not seriously affect the End Users business.

  

	 	 iv)
	 Severity 4 (“Informational”) shall mean all other Incidents not covered above, including Supported Software enhancement requests.

 Upon receiving notice of an Incident, Nuance shall acknowledge to OEM receipt of such notice
by identifying the Incident with a unique tracking number. Nuance shall use commercially reasonable efforts to make such acknowledgement as follows: 
  

	 	 i)
	 Severity 1 or 2 – less than one (1) hour. 

  
 23 

	 	 ii)
	 Severity 3 or 4 – within one (1) business day. 

Nuance shall use commercially reasonable efforts to provide a temporary or permanent resolution that is mutually
acceptable to Nuance and OEM for the Incident in conformance with the following objectives: 
  

	 	 i)
	 Severity 1: within four (4) hours of acknowledging the receipt of the Incident. 

 

	 	 ii)
	 Severity 2: within twenty-four (24) hours of acknowledging the receipt of the Incident. 

 

	 	 iii)
	 Severity 3 and 4: within twenty (20) days of acknowledging the receipt of the Incident or in a future release of the Supported Software.

 Resolution time Objectives do not include the time taken by the OEM or end User to gather
system information, transaction data and reproducible test cases necessary to determine the nature of the issue and to isolate defects in the Software. OEM shall, upon reasonable request by Nuance, obtain and provide to Nuance system information,
transaction data, and reproducible test cases as necessary to determine the nature of the Incident and to isolate any defects in the Supported Software. Such information shall be treated as the Confidential Information of OEM. Nuance shall provide
OEM with reasonable access to Nuance’s Incident database to review the status of OEM’s Incidents. 
  

	 	 3.
	 On-Site Assistance: 

 Upon OEM’s request and subject to availability, Nuance may furnish qualified personnel for on-site assistance to OEM and/or Sub-licensees to resolve Incidents. In such event, OEM shall pay Nuance at
its then current time and materials rates for the time of required personnel and reimburse Nuance for reasonable travel and living expenses of such personnel incurred in rendering the requested assistance. 

 

	 	 4.
	 Termination of support for Products: 

 In the event that Nuance should terminate support for a specific version or release of a Nuance product, Nuance’s support obligations to OEM with respect to that product shall terminate at the same
time such support is terminated for other OEMs or Nuance’s end users and subject to the same notice period. In addition, Nuance agrees to support the two previous releases of any Nuance product listed in Exhibit A as current under the
terms of this Agreement (e.g. upon release of release 6.3 of the Nuance RecServer, support for release 6.0 and its minor releases, 6.0.1, etc., may be terminated). 

  
 24 

 Exhibit E 
 Documentation 
  

	 	 •
	 	 Nuance System Developer Guides; 

  

	 	 •
	 	 Introduction to the Nuance System 

  

	 	 •
	 	 Nuance Grammar Developer’s Guide 

  

	 	 •
	 	 Nuance Application Developer’s Guide 

  

	 	 •
	 	 Nuance Platform Integrator’s Guide 

  

	 	 •
	 	 Nuance Verifier Developer’s Guide 

  

	 	 •
	 	 Nuance API Reference 

  
 25 

 AMENDMENT 1 TO 
 ORIGINAL EQUIPMENT MANUFACTURER AGREEMENT 
 THIS AMENDMENT
1 (“Amendment 1”) dated as of this 2nd day of January, 2003 is an amendment to the Original Equipment Manufacturer Agreement dated April 25, 2002 by and between Nuance Communications, Inc., a Delaware corporation having a place
of business at 1005 Hamilton Court, Menlo Park, CA 94025 (“Nuance”) and Vocera Communications, a Delaware corporation having a place of business at 20600 Lazanco Drive, Cupertino, CA 95014 (“OEM”). 

WITNESSETH: 
 WHEREAS, Nuance and OEM entered into that certain Original Equipment Manufacturer Agreement dated April 25, 2002 (the “Agreement”); and 

WHEREAS, Nuance and OEM wish to amend the Agreement as set forth herein. 

NOW THEREFORE, Nuance and OEM hereby agree as follows: 

I. Definitions. As used herein, all capitalized terms, unless otherwise defined herein, shall have the meanings set forth in the
Agreement. 
 II. Other Terms. Except as expressly set forth herein, all of the terms of the Agreement shall remain in
full force and effect. In accordance with Section 16.22 of the Agreement, the Agreement is hereby amended as follows: 
 A. Definitions. Section 1.1(gg) is hereby replaced with the following: 
 “Update( s) shall mean bug fixes, patches, modifications, and enhancements to the Software, if and when the same are made generally available by Nuance to its licensees who have contracted to
receive Technical Support with respect to the Software. Updates shall not include any future products or releases that Nuance licenses for an additional license fee.” 

B. Provisioning of Keys/Repprting. The heading for Article 4 of the Agreement is hereby changed from
“Purchase Orders” to “Provisioning of Keys/Reporting.” 
 (a) Sections 4.1(a), (b) and
(c), and Section 4.2 of the Agreement are hereby deleted. 
 (b) Section 4.4 of the Agreement is
hereby replaced with the following: 
 “Monthly Reports. Within twenty (20) days following the
end of each calendar month during the Term of this Agreement, OEM shall deliver to Nuance an accurate written report (each, a “Monthly Report”) that includes the following information: (a) the number of Ports of Software,
Minimum Server Packs and Enhanced Server Packs that were licensed or distributed by OEM during such month; (b) the name and address of the End User or Authorized Sublicensee, as applicable, to whom an Integrated System or Software was shipped
and the number of users who will be permitted to use the Integrated System at the End User location; (c) the number of Authorized Ports of Software, Minimum Sever Packs, Enhanced Server Packs and the enabled Authorized Application on each
Integrated System shipped; (d) Software Ports upgraded for use with Database Access and/or Authentication functionality (is such terms are defined in Exhibit A); (e) the number of Minimum Server Packs upgraded to Enhanced Server Packs;
(f) the applicable Software License Fees with respect to each End User; and (g) applicable Technical Support Fees with respect to each End User. Additionally, OEM shall indicate in each Monthly Report for each applicable End User whether
or not OEM elects to renew Technical Support with respect to Software for which the Technical Support period expires during the following month (for further detail, see Section 9.6 below), and if OEM elects to renew such

  
 26 

 
Technical Support, applicable Technical Support Fees. 

C. Technical Support. 
 (a) Section 9.1 of the Agreement is hereby replaced with the following: 
 “Section 9.1. Provision of Technical Support. Subject to the provisions of Section 9.3, so long as Nuance has received applicable payment with respect to a particular End User, OEM
shall have the rights listed below and in Exhibit D (“Technical Support”), via the Designated Personnel (as below defined), during the applicable period on behalf of such End User, and on a twenty-four (24) hours per day. seven
(7) days per week basis. 
 (a) The right to access Nuance’s technical support
information, databases regarding the installation, function, and operation of the Software; 

(b) The right to a reasonable amount of consultation with Nuance regarding the installation, function, and
operation of the Software; 
 (c) The right to obtain Updates for the Software, at no additional
charge other than media and handling charges; 
 (d) The right to obtain Tools.” 

(b) Section 9.3(b) of the Agreement is hereby replaced with the following: 

“(b) Should OEM elect, with respect to any End User, not to receive or not to renew its right to receive Technical
Support and subsequently desire to receive Technical Support with respect to such End User, OEM shall pay Nuance an amount equal to the unpaid Technical Support Services Fees that would have been due during the period in which Technical Support was
not received. Any failure of OEM to pay all applicable Technical Support Services Fees with respect to any particular End User as they come due shall be a material breach of this Agreement, and shall, at Nuance’s sole option, immediately
discharge any obligation of Nuance to provide Technical Support hereunder, in addition to any other remedies Nuance may have.” 
 (c) The following is added to the Agreement as Section 9.3(c): 
 “(c) With respect to each End User, OEM must purchase first year Technical Support for all Ports for all Software components licensed by such End User. OEM may elect to purchase subsequent years of
Technical Support for such Software as it deems desirable with respect to each End User. If OEM elects to purchase subsequent years of Technical Support with respect to a particular End User, then OEM shall purchase Technical Support for all Ports
for all Software components licensed by OEM with respect to such End User.” 
 (d) The following is added
to the Agreement as Section 9.5: 
 “Section 9.5. Provisioning Period. Technical Support
shall be made available to OEM for each End User for only a full twelve (12) month period. Technical Support Fees paid pursuant to this Agreement are nonrefundable.” 

(e) The following is added to the Agreement as Section 9.6: 

“Section 9.6. Renewals. Technical Support for each End User shall be automatically renewed for an
additional full twelve (12) month period unless OEM expressly cancels such Technical Support by notifying Nuance (using the Monthly Report described in Section 4.4) in the month prior to the month for which such

  
 27 

 
Technical Support is scheduled to expire.” 
 (f) The
following is added to the Agreement as Section 9.7: 
 “Section 9.7. Minimum
Commitments. For each year of the Term, OEM shall meet the minimum annual Technical Support commitments as follows: Technical Support Services Fees to Nuance of not less than [*] per year. OEM shall pay such minimum, commitment amount to Nuance
in advance within thirty (30) days of the date of this Amendment 1 first set forth above, and each anniversary thereof during the Term, and such payment shall be non-refundable. Following payment of each annual minimum commitment, Nuance shall
credit such minimum commitment towards Technical Support Services Fees due to Nuance hereunder with respect to particular End Users, if any, during the applicable year However, OEM’s right to receive such credit shall expire at the end of the
year for which such minimum commitment payment was made. OEM shall not be entitled to any refund of any kind in the event OEM is not able to utilize the credit.” 

D. Exhibit A. Software Pricing. Section III of Exhibit A of the Agreement is hereby replaced with the following:

 “III. Technical Support. Technical Support is charged per End User, per year, and annual
Technical Support Services Fees are [*] of all aggregate, cumulative Software License Fees then paid or payable hereunder with respect to each such End User.” 

E. Exhibit B. Price List. 

(a) The second bullet point in the Minimum Server Pack/Restrictions section of Exhibit B is hereby replaced with the
following: 
  

	 	 •
	 	 OEM shall not cause or permit a Minimum Server Pack to be used by more than [*] users at any End User location. 

(b) The fourth bullet point in the Minimum Server Pack/Restrictions section of Exhibit B is hereby deleted. 

III. Entire Agreement. This Amendment 1 contains all the agreements, representations, and understandings of the parties and
supersedes any previous understandings, commitments, or agreements, whether oral or written, with respect to the subject matter of this Amendment 1. This Amendment 1 may not be modified or amended except in a writing signed by a duly authorized
representative of each party; no other act, usage or custom shall be deemed to amend or modify this Amendment 1. 
 IN WITNESS WHEREOF, Nuance and OEM have executed this Amendment on date first written above. 
  

									
	 Nuance Communications, Inc.
	 		 	 Vocera Communications

					
	 By:
	 	 /s/ Andy Barbour
	 		 	 By:
	 	 /s/ Paul N. Barsley

	 Name:
	 	 Andy Barbour
	 		 	 Name
	 	 Paul N. Barsley

	 Title:
	 	 Senor Director Patents & Alliances
	 		 	 Title:
	 	 COO

  
 28 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 AMENDMENT 2 TO 
 ORIGINAL EQUIPMENT MANUFACTURER AGREEMENT 
 THIS AMENDMENT
2 (“Amendment 2”) dated as of this 7th day of December, 2004 is an amendment to the Original Equipment Manufacturer Agreement dated April 25, 2002 (as amended by Amendment 1, dated January 2, 2003) by and between Nuance
Communications, Inc., a Delaware corporation having a place of business at 1380 Willow Road, Menlo Park, CA 94025 (“Nuance”) and Vocera Communications, a Delaware corporation having a place of business at 20600 Lazaneo Drive,
Cupertino, CA 95014 (“OEM”). 
 W I T N E S S E T H: 

WHEREAS, Nuance and OEM entered into that certain Original Equipment Manufacturer Agreement dated April 25,
2002, as amended by Amendment 1, dated January 2, 2003 (collectively, the “Agreement”); and 
 WHEREAS, Nuance and OEM wish to amend the Agreement as set forth herein. 
 NOW THEREFORE, Nuance and OEM hereby agree as follows: 
 I.
Definitions. As used herein, all capitalized terms, unless otherwise defined herein, shall have the meanings set forth in the Agreement. 
 II. Other Terms. Except as expressly set forth herein, all of the terms of the Agreement shall remain in full force and effect. In accordance with Section 16.22 of the Agreement, the
Agreement is hereby amended as follows: 
  

	 	 A.
	 Exhibit B. Price List. The following is added to the end of Exhibit B (“Price List”):

 “Multi-Customer Hosting. If any Software licensed hereunder will be used by an
End User in connection with such End User’s hosting of applications for third parties, the fees payable hereunder with respect thereto shall be [*] of the fees otherwise payable hereunder for such Software.” 

 

	 	 B.
	 Exhibit A. Software Pricing. The following is added to the end of Section I(A) of Exhibit A (“Software
Pricing”): 

 With respect to OEM’s licensing and distribution of its Voice
Messaging Interface (“VMI”) Integrated System, OEM shall be deemed to have complied with its obligation, set forth in the Agreement, with respect to applications involving informational retrieval from personal and/or corporate backend
databases by way of voice database queries (see Exhibit A, Section I(A)(4)) if OEM includes the following, or its substantial equivalent, in OEM’s End User License Agreement (except as to End Users for whom the appropriate fee,
specified in the Agreement, is paid to Nuance): 
 This license specifically excludes tile use of, and End
User shall not use, the VMI to develop or implement applications involving informational retrieval from personal and/or corporate backend databases by way 0/ voice database queries. 

III. Entire Agreement. This Amendment 2 contains all the agreements, representations, and understandings of the parties and
supersedes any previous understandings, commitments, or agreements, whether oral or written, with respect to the subject matter of this Amendment 2. This Amendment 2 may not be modified or amended except in a writing signed by a duly authorized
representative of each party; no other 

  
 29 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
act, usage, or custom shall be deemed to amend to amend or modify this Amendment 1. 
 IN WITNESS WEHREOF, Nuance and OEM have executed this Amendment 2 on date first written above. 
  

									
	 Nuance Communications, Inc.
	 		 	 Vocera Communications, Inc.

					
	 By:
	 	 /s/ Karen Blasing
	 		 	 By:
	 	 /s/ Paul N. Barsley

	 Name:
	 	 Karen Blasing
	 		 	 Name:
	 	 Paul N. Barsley

	 Title:
	 	 VP & CFO
	 		 	 Title:
	 	 COO

					
		 	 02/17/2005
	 		 		 	

  
 30 

 AMENDMENT 3 TO 
 ORIGINAL EQUIPMENT MANUFACTURER AGREEMENT 
 THIS AMENDMENT 3 (“Amendment 3”) dated as of this
5th day of April, 2005 is an amendment to the Original
Equipment Manufacturer Agreement dated April 25, 2002 (as amended by Amendments 1 and 2, dated January 2, 2003 and December 7, 2004, respectively) by and between Nuance Communications, Inc., a Delaware corporation having a place of
business at 1380 Willow Road, Menlo Park, CA 94025 (“Nuance”) and Vocera Communications, a Delaware corporation having a place of business at 20600 Lazaneo Drive, Cupertino, CA 95014 (“OEM”). 

W I T N E S S E T H: 
 WHEREAS, Nuance and OEM entered into that certain Original Equipment Manufacturer Agreement dated April 25, 2002, as amended by Amendments 1 and 2, dated January 2, 2003 and
December 7, 2004, respectively (collectively, the “Agreement”); and 
 WHEREAS,
Nuance and OEM wish to amend the Agreement as set forth herein. 
 NOW THEREFORE, Nuance and OEM hereby
agree as follows: 
 I. Definitions. As used herein, all capitalized terms, unless otherwise defined herein, shall
have the meanings set forth in the Agreement. 
 II. Other Terms. Except as expressly set forth herein, all of the
terms of the Agreement shall remain in full force and effect. In accordance with Section 16.22 (“Entire Agreement”) of the Agreement, the Agreement is hereby amended as follows: 

 

	 	 A.
	 Exhibit B. Price List. 

(1) The fifth bullet point in the Minimum Server Pack/Restrictions section of Exhibit B (“Price
List”) is hereby replaced with the following: 
  

	 	 •
	 	 Pricing for Minimum Server Packs is valid for all language models made generally available by Nuance, except for Japanese. OEM shall not have the
right to license or distribute the Japanese language model unless the Parties subsequent amend the Agreement to provide for such rights. See “Multiple Languages” Section below for pricing for Integrated Systems running more than one
language. 

 (2) The third bullet point in the Enhanced Server
Pack/Restrictions section of Exhibit B (“Price List”) is hereby replaced with the following: 
  

	 	 •
	 	 Pricing for Enhanced Server Packs is valid for all language models made generally available by Nuance, except for Japanese. OEM shall not have the
right to license or distribute the Japanese language model unless the Parties subsequently amend the Agreement to provide for such rights. See “Multiple Languages” Section below for pricing for Integrated Systems running more than one
language. 

 (3) The first sentence of the Nuance Vocalizer section of Exhibit
B (“Price List”) is hereby replaced with the following: 
 The price per Port, per language for
the generally available version(s) of Nuance Vocalizer ordered separate from the Minimum or Enhanced Service Pack is [*]. 

  
 31 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 (4) The International Use section of Exhibit B
(“Price List”) is hereby replaced with the following: 
 If any Software licensed hereunder is
distributed outside North America, the fees payable hereunder with respect thereto shall be [*] of the fees otherwise payable hereunder for such Software. 

(5) The following is added to the end of Exhibit B (“Price List”): 

Multiple Languages. 
 (a) Recognition Software. In addition to applicable “International Use” and “Multi-Customer Hosting” fees set forth above, the following fees shall apply if more than [*] is
used with the Nuance recognition software on an Integrated System: 
  

	 	 •
	 	 [*]: [*] of the Software License Fees otherwise due and payable hereunder. 

 

	 	 •
	 	 [*]: [*] of the Software License Fees otherwise due or payable hereunder. 

(b) Nuance Vocalizer. Nuance Vocalizer is licensed on a per Port, per language basis. Each additional Vocalizer
language is available for a fee of [*]/Port. Such fees are in addition to applicable “International Use” and “Multi-Customer Hosting” fees set forth above. For the avoidance of doubt, the above pricing is valid for Nuance
Vocalizer only, and does not extend to third-party text-to-speech engines that Nuance may resell. OEM shall not have the right to license or distribute such third-party text-to-speech engines hereunder unless the Parties subsequently amend the
Agreement to provide for such rights. 
 As an example, the additional fee to use [*] Vocalizer languages with a
Minimum Server Pack would be [*] since there is [*] of Vocalizer included with the Minimum Server Pack, and [*] additional languages being used. The additional fee to use [*] Vocalizer languages with an Enhanced Server Pack would be [*] since there
are [*] Ports of Vocalizer included with the Enhanced Server Pack, and [*] additional languages being used. 
 III. Entire
Agreement. This Amendment 3 contains all the agreements, representations, and understandings of the parties and supersedes any previous understandings, commitments, or agreements, whether oral or written, with respect to the subject matter
of this Amendment 3. This Amendment 3 may not be modified or amended except in a writing signed by a duly authorized representative of each party; no other act, usage, or custom shall be deemed to amend or modify this Amendment 3. 

  
 32 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 IN WITNESS WHEREOF, Nuance and OEM have executed this Amendment 3 on
date first written above. 
  

									
	 Nuance Communications, Inc.
	 		 	 Vocera Communications, Inc.

					
	 By:
	 	 /s/ Karen Blasing
	 		 	 By:
	 	 /s/ Martin J. Silver

	 Name:
	 	 Karen Blasing
	 		 	 Name
	 	 Martin J. Silver

	 Title:
	 	 VP & CFO
	 		 	 Title:
	 	 Chief Financial Officer

  
 33 

 AMENDMENT 4 TO 
 ORIGINAL EQUIPMENT MANUFACTURER AGREEMENT 
 THIS AMENDMENT
4 (“Amendment 4”) dated as of this 29 day of August, 2005 is an amendment to the Original Equipment Manufacturer Agreement dated April 25, 2002 (as amended by Amendments 1, 2 and 3 dated January 2,
2003, December 7, 2004 and April 5, 2005, respectively) by and between Nuance Communications, Inc. ,a Delaware corporation having a place of business at 1380 Willow Road, Menlo Park, CA 94025 (“Nuance”) and Vocera
Communications, a Delaware corps on having a place of business at 20600 Lazaneo Drive, Cupertino, CA 95014 (“OEM”). 
 WITNESSETH: 
 WHEREAS, Nuance and OEM entered into
that certain Original Equipment Manufacturer Agreement dated April 25, 2002, as amended by Amendments 1, 2 and 3 dated January 2, 2003, December 7, 2004 and April 5, 2005, respectively (collectively, the
“Agreement”); and 
 WHEREAS, Nuance and OEM wish to amend the Agreement as set forth
herein. 
 NOW THEREFORE, Nuance and OEM hereby agree as follows: 

I. Definitions. As used herein, all capitalized terms, unless otherwise defined, shall have the meanings set forth in the
Agreement 
 II. Other Terms. Except as expressly set forth herein, all of the terms of the Agreement shall remain
in full force and effect. In accordance with Section 16.22 (“Entire Agreement”) of the Agreement, the Agreement is hereby amended as follows: 
  

	 	 A.
	 Exhibit B. Price List. 

  

	 	 (1)
	 The fifth bullet point in the Minimum Server Pack/Restrictions section of Exhibit B (“Price List”) is hereby replaced with the
following 

  

	 	 •
	 	 Pricing for Minimum Server Packs is valid for all language models made generally available by Nuance. See “Multiple Languages” Section
below for pricing for Integrated Systems running more than one language. 

  

	 	 (2)
	 The third bullet point in the Enhanced Server Pack/Restrictions section of Exhibit B (“Price List”) is hereby replaced with the
following: 

  

	 	 •
	 	 Pricing for Enhanced Server Packs is valid for all language models made generally available by Nuance. See “Multiple Languages” Section
below for pricing for Integrated Systems running more than one language. 

  

	 	 (3)
	 Staging Software. The following is added to the end of Exhibit B (“Price List”): 

Staging Software. [*] of the Software license Fees set forth herein for the applicable Software,
including, without limitation, International Use fees and Multiple Language fees. 

“Staging Software” shall mean Software licensed by OEM hereunder for use by an End User
only for internal testing purposes. OEM shall specify any Staging Software it licensee from Nuance in the applicable Monthly Report. OEM shall the right to allow the applicable End User (as specified in the Monthly Report) to use such Staging
Software, as incorporated into the Integrated System, only for internal testing purposes, subject to all the terms and conditions of the Agreement. OEM shall not, and shall not permit others 

  
 34 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
to, use the Stating Software for any other purpose, including without limitation, using the Staging Software in a production environment, or for additional system capacity. 

III. Entire Agreement. This Amendment 4 contains all the agreements, representations, and understandings of the parties and
supersedes any previous understanding, commitments, or agreements, whether oral or written, with respect to the subject matter of this Amendment 4. This Amendment 4 may not be modified or amended except in a writing signed by a duly authorized
representative of each party; no other act, usage, or custom shall be deemed to amend or modify this Amendment 4. 
 IN WITNESS WHEREOF, Nuance and OEM have executed this Amendment 4 on date first written above. 
  

									
	 Nuance Communications, Inc.
	 		 	 Vocera Communications

					
	 By:
	 	 /s/ Karen Blasing
	 		 	 By:
	 	 /s/ Martin J. Silver

	 Name:
	 	 Karen Blasing
	 		 	 Name
	 	 Martin J. Silver

	 Title:
	 	 VP & CFO
	 		 	 Title:
	 	 Chief Financial Officer

  
 35 

 AMENDMENT 5 TO 
 ORIGINAL EQUIPMENT MANUFACTURER AGREEMENT 
 THIS AMENDMENT
5 (“Amendment 5”) dated as of this 4 day of April 2006 is an amendment to the Original Equipment Manufacturer Agreement dated April 25, 2002 (as amended by Amendment 1, dated January 2, 2003, Amendment 2 dated December 7,
2004, Amendment 3 dated April 5, 2005, and Amendment 4 dated August 29, 2005) by and between Nuance Communications, Inc., a Delaware corporation having a place of business at 1380 Willow Road, Menlo Park, CA 94025 (“Nuance”) and
Vocera Communications, a Delaware corporation having a place of business at 20600 Lazaneo Drive, Cupertino, CA 95014 (“OEM”). 
 WITNESSETH: 
 WHEREAS, Nuance and OEM entered into that certain
Original Equipment Manufacturer Agreement dated April 25, 2002, as amended by Amendments 1 through 4 as listed above (collectively, the “Agreement”); and 

WHEREAS, Nuance and. OEM wish to amend the Agreement as set forth herein. 

NOW THEREFORE, Nuance and OEM hereby agree as follows: 

I. Definitions. As used herein, all capitalized terms, unless otherwise defined herein, shall have the meanings set forth in the
Agreement. 
 II. Other Terms. Except as expressly set forth herein, all of the terms of the Agreement shall remain in full
force and effect. In accordance with Section 16.22 of the Agreement, the Agreement is hereby amended as follows: 
 Exhibit A. Software Pricing. The following is added to the end of Section I(A) of Exhibit A (“Software Pricing”): 

With respect to OEM’s licensing and distribution of its Voice Messaging Interface (NMI”) Integrated System, OEM
shall be deemed to have complied with its obligation, set forth in the Agreement, with respect to applications involving informational retrieval from personal and/or corporate backend databases by way of voice database queries (see Exhibit A,
Section I(A)(4) if OEM includes the following, or its substantial equivalent, in OEM’s End. User License Agreements (except as to End Users for whom the appropriate fee, specified in. the Agreement, is paid to Nuance): 

Licensee may not use the voice recognition technology which is included in Vocera products to implement voice
database queries to personal and/o corporate backend databases. 
 III. Entire Agreement. This Amendment 5 contains all
the agreements, representations, and understandings of the parties and supersedes and previous understandings, commitments, or agreements, whether oral or written, with respect to the subject matter of this Amendment 5. This Amendment 5 may not be
modified or amended except in a writing signed by a duly authorized representative of each party; no other act, usage, or custom shall be deemed to amend or modify this Amendment 3. 

IN WITNESS WHERE, Nuance and OEM have executed this Amendment 5 on the date first written above. 

  
 36 

									
	 Nuance Communications, Inc.
	 		 	 Vocera Communications, Inc.

					
	 By:
	 	 /s/ Steven. G. Chambers
	 		 	 By:
	 	 /s/ Martin J. Silver

	 Name:
	 	 Steven G. Chambers
	 		 	 Name
	 	 Martin J. Silver

	 Title:
	 	 President
	 		 	 Title:
	 	 Chief Financial Officer

  
 37Contract Manufacturing Agreement

 Exhibit 10.14 
 CONFIDENTIAL TREATMENT REQUESTED. CERTAIN PORTIONS OF THIS DOCUMENT HAVE BEEN OMITTED PURSUANT TO A REQUEST FOR CONFIDENTIAL TREATMENT AND, WHERE APPLICABLE, HAVE BEEN MARKED WITH AN ASTERISK TO DENOTE
WHERE OMISSIONS HAVE BEEN MADE. THE CONFIDENTIAL MATERIAL HAS BEEN FILED SEPARATELY WITH THE SECURITIES AND EXCHANGE COMMISSION. 
 CONTRACT MANUFACTURING AGREEMENT 
 Between 

SMTC Corporation 
 and 
 Vocera Communications, Inc 

June 7th, 2010 

 TABLE OF CONTENTS 

 

							
	 	  	 	  	Page	 
	 SECTION 1.0
	  	 - DEFINITIONS
	  	 	1	  
			
	 SECTION 2.0
	  	 - SERVICES AND PRODUCTS TO BE PROVIDED BY SMTC
	  	 	3	  
			
	 SECTION 3.0
	  	 - TERM OF AGREEMENT
	  	 	3	  
			
	 SECTION 4.0
	  	 - PRICING, Payment Terms and Credit Level
	  	 	3	  
			
	 SECTION 5.0
	  	 - OWNERSHIP OF PROPERTY
	  	 	5	  
			
	 SECTION 6.0
	  	 - PRODUCT AND PRODUCTION SCHEDULE CHANGES; LIABILITY FOR INVENTORY
	  	 	6	  
			
	 SECTION 7.0
	  	 - LIMITED WARRANTY AND LIMITATIONS OF DAMAGES
	  	 	7	  
			
	 SECTION 8.0
	  	 - SCHEDULE OF DELIVERIES / ORDER REQUIREMENTS / FORECAST
	  	 	10	  
			
	 SECTION 9.0
	  	 - Special Requirements
	  	 	12	  
			
	 SECTION 10.0
	  	 - FINANCIAL, TECHNICAL INFORMATION AND ASSISTANCE
	  	 	13	  
			
	 SECTION 11.0
	  	 - ASSIGNMENT
	  	 	13	  
			
	 SECTION 12.0
	  	 - INDEMNIFICATION
	  	 	14	  
			
	 SECTION 13.0
	  	 - PROTECTION OF INTERESTS
	  	 	15	  
			
	 SECTION 14.0
	  	 - RIGHT TO TERMINATE
	  	 	16	  
			
	 SECTION 15.0
	  	 - EFFECT OF TERMINATION
	  	 	16	  
			
	 SECTION 16.0
	  	 - FORCE MAJEURE
	  	 	17	  
			
	 SECTION 17.0
	  	 - ARBITRATION
	  	 	18	  
			
	 SECTION 18.0
	  	 - NOTICE
	  	 	18	  
			
	 SECTION 19.0
	  	 - GENERAL PROVISIONS
	  	 	18	  

  
 i 

 This Contract Manufacturing Agreement (“Agreement”) is entered into this 7th day
of June 2010 (“Effective Date”) between Vocera Communication, Inc (“VOCERA”) having its place of business at 525 Race Street, San Jose, CA, 95126, and SMTC CORPORATION (“SMTC”), having its place of business at 635 Hood
Road, Markham, Ontario, Canada, L3R 4N6. 
 WHEREAS SMTC is engaged in providing contract electronic manufacturing and
related services; 
 AND WHEREAS VOCERA has agreed to purchase and SMTC has agreed to provide the services and materials
hereinafter described in connection with the manufacture of VOCERA’s products. 
 FOR VALUE RECEIVED, the parties
agree as follows: 
 SECTION 1.0 - DEFINITIONS 
 In this Agreement, unless the context otherwise requires; 
  

	 	 1.1
	 “Assembly Charges” means the charges detailed in this Agreement and/or detailed in quotations for products which will be governed by this
Agreement, including, but not limited to, charges for board level assembly, in-circuit test, functional testing, system level assembly, system level test, enclosures, interconnect, packaging and/or shipping from a SMTC’s plant of manufacture.

  

	 	 1.2
	 “Confidential Information” means trade secrets, know-how, inventions (whether patentable or not), ideas, improvements, materials, data,
specifications, drawings, processes, results, and formulae and all other confidential business, technical and financial information of VOCERA, including without limitation, the Specifications and the Product components delivered to SMTC by VOCERA.

  

	 	 1.3
	 “VOCERA Specific Materials” means parts, components and other materials listed in the Master Bill of Material which as of a particular
date are no longer anticipated to be usable for products to be manufactured by SMTC for VOCERA other than VOCERA. 

  

	 	 1.4
	 “Economic Order Quantity” means the mutually agreed upon, minimum quantity specified by a supplier to obtain advantageous pricing for
individual parts, components and other materials listed in the Master Bill of Material. May also be referred to by the parties as Minimum Order Quantity. 

 

	 	 1.5
	 “Engineering Change Order” or “ECO” means any change initiated by VOCERA to the Product or its design, manufacturing or content.

  

	 	 1.6
	 “Excess Materials” means parts, components and other materials listed in the Master Bill of Material which as of a particular date are not
anticipated to be consumed within 90 days thereafter, based on Purchase Orders or Forecasts in effect as of such particular date. 

  

	 	 1.7
	 “First Month” has the meaning given in Section 8.1. 

 

	 	 1.8
	 “Forecast” means a Product projection provided by VOCERA to SMTC in writing and used by SMTC in accordance with this Agreement.

  

	 	 1.9
	 “SMTC Intellectual Property” means SMTC developed documentation, processes and procedures for the manufacture of Products, including
without limitation, SMTC Product Binders, process documentation, photographs, custom tooling, fixtures, production line setup, line layouts, process improvements, or other SMTC generated drawings, plans, reports, patterns, charts, graphs, operation
sheets, practices, inventions, computer software (including source code and object code), flow charts, manuals, functional descriptions, operating data and other similar data and

  
 1 

	 	
information, and including any patents, patent rights, trademarks, trademark rights, trade names, trade name rights, copyrights, trade secrets and industrial designs. 

 

	 	 1.10
	 “Inventory” means all parts, components, work in progress, finished Products and other materials that are specifically required for the
manufacture of Products and purchased and/or manufactured by SMTC on behalf of VOCERA. 

  

	 	 1.11
	 “Lead-time(s)” means the time between SMTC’s acceptance of VOCERA’s Purchase Order or electronic Release notice and the date of
Purchase Order or electronic Release notice’s requested first delivery of product to VOCERA’s designated carrier at the FCA point. 

  

	 	 1.12
	 “Master Bill of Material” means the parts, components and other materials detailed in this Agreement, and/or detailed in quotations for
Products all of which will be governed by this Agreement, which Master Bill of Material may be modified pursuant to Section 6.1. 

  

	 	 1.13
	 “Minimum Purchase Quantity” means the mutually agreed upon minimum purchase quantity available from suppliers for parts, components and
other materials listed in the Master Bill of Material. 

  

	 	 1.14
	 “Non-cancelable, Non-returnable Materials” means parts, components and other materials listed in the Master Bill of Material for which
suppliers, manufacturers, or distributors have limited or restricted the purchasers’ rights, including rights of return, rescheduling and cancellation. 

 

	 	 1.15
	 “Obsolete Materials” means parts, components and other materials listed in the Master Bill of Material which as of a particular date have
zero demand and/or are anticipated to have zero demand within 90 days thereafter, based on the current Forecast in effect as of such particular date, and which are not associated with Products currently manufactured by SMTC.

  

	 	 1.16
	 “Product(s)” means VOCERA’s products manufactured by SMTC hereunder. 

 

	 	 1.17
	 “Product Technology” has the meaning given in Section 13. 

 

	 	 1.18
	 “Property” means any parts, components and other materials, tooling, fixtures, or test equipment (i) provided by VOCERA to SMTC, or
(ii) purchased by SMTC on VOCERA’s behalf to be used in connection with the manufacture or assembly of the Product by SMTC, provided that VOCERA has paid to SMTC all amounts owing in respect thereof. 

 

	 	 1.19
	 “Purchase Order” or “Release” means a written authorization by VOCERA to SMTC authorizing the shipment of Products.

  

	 	 1.20
	 “Services” means the provision by SMTC of all required parts, components and other materials as listed in the Master Bill of Material
together with all assembly services including but not limited to board level assembly, in-circuit and functional testing, packaging and/or shipping of finished Product. 

 

	 	 1.21
	 “Specifications” means, with respect to each Product, the Master Bill of Material, schematics, assembly drawings, process documentation,
test specifications, current revision number and VOCERA’s approved vendor list as provided or by notice and access to VOCERAs Arena System by VOCERA to SMTC for such Product, and any written revisions thereof provided by VOCERA to SMTC.

  
 2 

 SECTION 2.0 - SERVICES AND PRODUCTS TO BE PROVIDED BY SMTC 

 

	 	 2.1
	 Services: Subject to and in accordance with the terms and conditions of this Agreement, VOCERA agrees to purchase from SMTC Services and Products of
the types identified in Attachment 1 of this Agreement. Attachment 1 may be modified from time to time to add additional types of Products and Services. 

 

	 	 2.2
	 SMTC will submit quotations to VOCERA for Products using the format as detailed in Attachment 1. 

 

	 	 2.3
	 Purchase Orders shall be initiated by VOCERA’s written or electronically dispatched Purchase Orders referencing the quantity, the Product,
applicable price, shipping instructions, carrier and requested shipment dates. 

  

	 	 2.4
	 All Purchase Orders or Releases for Products placed by VOCERA hereunder shall be governed by the terms and conditions of this Agreement. Any
pre-printed terms and conditions on VOCERA Purchase Orders, Releases, SMTC’s Purchase Order acknowledgments, Product quotation or other written communications, shall be null and void. 

 

	 	 2.5
	 Non-Exclusivity: Nothing in this Agreement shall prevent VOCERA from manufacturing or procuring from other sources for like or comparable Products.

 SECTION 3.0 - TERM OF AGREEMENT 

Term: 
  

	 	 3.1
	 The term of this Agreement shall be three years from the Effective Date unless terminated earlier pursuant to the provisions of Section 14.0
hereof. The term of this Agreement shall automatically be renewed thereafter for successive terms of one year unless and until either party notifies the other in writing at least 180 days prior to the expiration of the initial term or other
successive term that it does not wish to renew. 

 SECTION 4.0 - PRICING, Payment Terms and Credit Level

 Pricing: 
  

	 	 4.1
	 VOCERA agrees to pay SMTC’s prices as established by written quotations submitted by SMTC for the Products, Assembly Charges and all other
aspects of the Services required in connection therewith as stated and agreed to, secured by Purchase Orders issued by VOCERA. Notwithstanding anything to the contrary in this Agreement, unless otherwise agreed by the parties in writing, all prices
quoted by SMTC and agreed to by VOCERA shall remain in effect for a period of [*] from the date of written quotation, with update pricing provided to VOCERA on a [*] basis. Such prices shall be exclusive of all applicable taxes.

  

	 	 4.2
	 In the event that there is a change in market conditions or pricing from suppliers in connection with any parts, components and other materials to
be purchased by SMTC, then either party may request amendment to any quoted price by giving written notice to the other party detailing the specific reasons for the requested pricing change. The parties agree to limit requested changes to Product
pricing to situations where changes individual component costs [*]. All other component cost changes will be implemented during [*] pricing review cycles. The parties shall then use their reasonable commercial efforts to negotiate in good faith any
required amendment to any such quoted price(s) to fairly reflect the change in market conditions. If such an amendment is negotiated by the parties, an appropriate adjustment shall be made to the price for each unit of Product incorporating any
parts, components or other 

  
 3 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	
materials subject to the price change from quoted prices. New Product pricing will be documented in an SMTC issued quotation. 

Payment Terms: 
  

	 	 4.3
	 The terms of payment by VOCERA shall be Net 30 days from date of invoice and are contingent upon terms of credit as detailed in Section 4.6.
Should VOCERA fail to fulfill its payment obligations, SMTC reserves the right to place all shipments to VOCERA on hold until the terms of this article are met. 

 

	 	 4.4
	 For Products manufactured in SMTC’s Mexico facility, Shipping Terms will be FCA El Paso, Texas unless otherwise agreed upon in
writing by VOCERA and SMTC. For products manufactured in SMTC’s San Jose facility, Shipping Terms will be FCA SMTC Factory San Jose unless otherwise agreed upon in writing by VOCERA and SMTC. 

Invoice Disputes: 
  

	 	 4.5
	 Notwithstanding anything to the contrary, in the event of a reasonable dispute regarding Product acceptance by VOCERA due to compliance with
Specifications or discrepancies in invoices submitted by SMTC, VOCERA shall have the right to withhold payment of any disputed amounts contained in any invoices impacted pending resolution of the dispute. VOCERA shall pay all undisputed invoiced
amounts per the terms of this Agreement. VOCERA will notify SMTC in writing of any discrepancies or disputed amounts contained in any invoices within ten (10) working days of receipt of such invoice. Where any such dispute is not resolved in
ten (10) working days of notice by VOCERA or a longer period mutually agreed upon in writing by the parties, unless VOCERA elects to pay the amount in dispute, SMTC may suspend the performance of further Services, or the provision of addition
Products, pending resolution of the dispute. 

 Credit: 

 

	 	 4.6
	 VOCERA shall at all times maintain a credit level sufficient to cover anticipated accounts payable and material liabilities for planned Product
production at then current pricing. VOCERA shall provide documents and information reasonably requested by SMTC for purposes of evaluating creditworthiness including, but not limited to, credit applications and audited financial statements. Any
decision to extend or maintain credit shall be at SMTC’s discretion. 

 Price
Adjustments Due to ECO: 
  

	 	 4.7
	 VOCERA Initiated ECO: In the event that any Engineering Change Order or change to the Master Bill of Material results in an increase or decrease in
the price of, or time required for, the performance of any aspect of the Services, the parties will negotiate, in good faith, an appropriate adjustment to the Product pricing and/or delivery schedule to reflect such changes. VOCERA shall be
responsible for all costs related to Inventory obsolescence and additional set-up costs relating to any Product changes requested by VOCERA. SMTC will use reasonable commercial efforts to minimize such costs. 

SMTC-Initiated ECO: 
  

	 	 4.8
	 In the event that SMTC requests any change to the Specifications including the Master Bill of Material SMTC will: 1) submit all change requests to
VOCERA in writing; and 2) provide adequate details regarding (i) why the change is required, (ii) estimated time frame for implementation, and (iii) estimate NRE and unit price impacts which will result from the change in the
Specifications. SMTC will not implement any SMTC requested changes to the Specifications without approval from VOCERA and 

  
 4 

	 	
implementation of requested changes being reflected in the Specification, accessible in VOCERA’s Arena system. SMTC and VOCERA will mutually agree prior to the implementation of any
requested changes who will pay for any NRE charges resulting from the requested changes. SMTC and VOCERA will mutually agree in writing to any changes in Product pricing which results from the implementation of the requested changes in
Specifications. 

 Cost Reduction Program: 

 

	 	 4.9
	 Both SMTC and VOCERA shall proactively plan and implement cost reduction programs, including cost reductions to the parts, components and other
materials, Products or assembly processes. VOCERA will receive 100% of all demonstrated cost reductions initiated by VOCERA in the form of a reduction in the pricing charged to VOCERA for the Products or Services, with implementation of any
reduction in pricing dependent on resolution of changes in Inventory costing, inclusive of parts, components or other materials on hand, in transit, or on order, prior to the implementation of the cost reduction. Resolution of changes in Inventory
costing may take the form of a VOCERA Purchase Order for Inventory revaluation or, by an agreement between the Parties, a delay in the implementation of the cost reductions until such time as the Inventory revaluation has been paid for.

  

	 	 4.10
	 Upon implementation of any cost reductions which have been initiated by SMTC and approved by VOCERA, [*]. Implementation of any reduction in pricing
is dependent on resolution of changes in Inventory costing, inclusive of parts, components or other materials on hand, in transit, or on order prior to the cost reduction. Resolution of changes in Inventory costing may take the form of a VOCERA
Purchase Order for Inventory revaluation or, by an agreement between the Parties, a delay in the implementation of the cost reductions until such time as the Inventory revaluation has been paid for. 

 

	 	 4.11
	 SMTC’s quoted Product prices are based on VOCERA providing Purchase Orders and/or Forecast in accordance with the terms of this Agreement and
in accordance with the Lead-times confirmed by SMTC. Pricing contained in Product Quotations is based on standard deliveries of parts, components and other materials available to the electronics industry at any given time. In the event that certain
parts, components or other materials are on allocation, or in the event that additional costs are incurred in order to procure parts, components or other materials to meet Purchase Orders, Releases and/or Forecasts and/or changes in VOCERA Purchase
Orders, Releases and/or Forecasts that are beyond the agreed upon allowable variance in scheduling referred to in this Agreement, then such additional costs will be documented in writing by SMTC to VOCERA and VOCERA will authorize and shall issue a
Purchase Order to SMTC for such additional costs prior to SMTC incurring additional costs. 

 SECTION 5.0 -
OWNERSHIP OF PROPERTY 
  

	 	 5.1
	 Property Disposition: The parties acknowledge and agree that the Property is owned by VOCERA and shall not be disposed of in any way without
VOCERA’s prior written authorization. SMTC agrees to act in a commercially reasonable and prudent manner in its handling and storage of Property so as to minimize any loss or damage thereto. SMTC further agrees to segregate the Property from
other materials in SMTC’s possession and ensure that at all times the Property is clearly identified as being the property of VOCERA. The parties acknowledge and agree that the Property shall be independently insured by VOCERA.

  
 5 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Inspection Rights: 

 

	 	 5.2
	 VOCERA shall have the right upon reasonable notice to inspect the premises of SMTC for the purposes of ensuring that the requirements of this
Agreement are being complied with by SMTC. 

  

	 	 5.3
	 Property Preventive Maintenance: SMTC will be responsible for the routine preventive maintenance of VOCERA-provided equipment per the instructions
provided by VOCERA, to include normal cleaning of product fixtures and test fixtures, replacement of test pins, and the verification of VOCERA test fixture performance in accordance with the Specifications. 

SECTION 6.0 - PRODUCT AND PRODUCTION SCHEDULE CHANGES; LIABILITY FOR INVENTORY 

ECO: 
  

	 	 6.1
	 VOCERA may from time to time issue Engineering Change Orders and make changes to the Master Bill of Material as a result of Engineering Change
Orders, the introduction of new designs, or the obsolescence of prior designs. SMTC shall use reasonable commercial efforts to accommodate such changes, in accordance with this Agreement. VOCERA and SMTC will mutually agree to the time line for
implementation of Engineering Change Orders. 

 Inventory Affected by ECO: 

 

	 	 6.2
	 Inventory held by SMTC or properly placed on order by SMTC with suppliers in accordance with standard industry procurement practices regarding
procuring material at appropriate lead times to support Purchase Orders and/or Forecasts issued by VOCERA, that are defined as VOCERA-specific or Non-Cancelable/Non-Returnable (NCNR), or are subject to Minimum Purchase Quantity (MPQ) or Economic
Order Quantity (EOQ) requirements, and/or material resulting from broken reel/open tray packages shall be VOCERA’s responsibility in the event of any Engineering Change Orders, deemed Excess Materials or Obsolete Materials due to the
introduction of new designs, obsolescence of prior designs, changes in the Master Bill of Material or any other event that will cause material to become Excess Materials or Obsolete Materials and will be purchased outright or prepaid to the total
dollar value and moved to a “VOCERA Owned” location within SMTC, within the month in which the materials are deemed Excess Materials or Obsolete Materials. Any Excess Materials or Obsolete Materials subject to purchase or prepayment by
VOCERA will be sold by SMTC to VOCERA at [*]. VOCERA will also be responsible for payment of any restocking fee imposed by the suppliers, manufacturers, or distributors for Inventory if SMTC was able to mitigate VOCERA’s liability through
return of Inventory to suppliers. 

 Inventory Affected by Changes in Purchase Orders,
Forecasts and Product End of Life: 
  

	 	 6.3
	 VOCERA agrees that Inventory held by SMTC or properly placed on order by SMTC with suppliers in accordance with standard industry procurement
practices regarding procuring material at appropriate lead times to support Purchase Orders and/or Forecasts issued by VOCERA, that are defined as VOCERA specific or Non-Cancelable or Non-Returnable (NCNR), or are subject to Minimum Purchase
Quantity (MPQ) or Economic Order Quantity (EOQ) requirements, and/or material resulting from broken reel/open tray packages will become Excess Materials and/or Obsolete Materials in the event of any changes in Purchase Order and/or Forecasts
schedules, production delays, cancellation of Purchase Orders and/or Forecasts, the absence of Purchase Orders due to end of life of a Product, and variation and/or termination of this Agreement will be the immediate responsibility of VOCERA and
will be purchased outright or prepaid to the total dollar value and moved to a “VOCERA Owned” location within SMTC, within 

  
 6 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	
the month in which the materials are deemed Excess Materials or Obsolete Materials. Any Excess Materials or Obsolete Materials subject to purchase or prepayment by VOCERA will be sold by SMTC to
VOCERA at [*]. VOCERA will also be responsible for payment of any restocking fee imposed by the suppliers, manufacturers, or distributors for Inventory if SMTC was able to mitigate VOCERA’s liability through return of Inventory to suppliers.

 Buffer Stock Inventory: 

 

	 	 6.4
	 SMTC will execute a material supply chain on the B2000 plastics case components which will ensure that components listed in the table below are
available at the manufacturing facility to support product mix fluctuation. VOCERA will be liability for this buffer stock in the event that the components become Obsolete Materials per the terms of this Agreement. Parties acknowledge that
replenishment of all or partial quantities of the components will be at current component lead times. SMTC and VOCERA agree to review buffer stock quantity requirements on a quarterly basis and reduce them as Product Forecast decrease and/or as
Product approaches end of life. 

  

					
	 Vocera PN
	  	 	  	Qty
			
	 230-01759
	  	 Badge, Housing Assm White
	  	[*]
			
	 440-01728
	  	 Button Cap Volume, White
	  	[*]
			
	 440-01737
	  	 Back, Top Badge, White
	  	[*]
			
	 440-01240
	  	 Protective Sleeve, White
	  	[*]
			
	 Vocera PN
	  	 	  	 
			
	 230-01744
	  	 Badge, Housing Assm Black
	  	[*]
			
	 440-01692
	  	 Button Cap Volume, Black
	  	[*]
			
	 440-01736
	  	 Back, Top Badge, Black
	  	[*]
			
	 440-01565
	  	 Protective Sleeve, Black
	  	[*]

 VOCERA Consigned or Procured Inventory: 

 

	 	 6.5
	 Inventory procured by VOCERA and sold to SMTC at the then current material standard as documented in a SMTC quote BOM. SMTC will provide a purchase
order to VOCERA for these parts. The transportation, tariff, and tax expense for these parts are the responsibility of SMTC as part of SMTC’s per badge cost of logistics. 

SECTION 7.0 - LIMITED WARRANTY AND LIMITATIONS OF DAMAGES 

Warranty: 
  

	 	 7.1
	 SMTC warrants that the Products will conform to VOCERA’s applicable Specifications and will be free from defects in workmanship, for a period
of [*] from the date of delivery to VOCERA. Parts, components and other materials are warranted to the same period that the original manufacturer warrants the parts, components or other materials where SMTC is allowed to provide the original
manufacturer warranty to VOCERA on a pass through basis. 

  

	 	 7.2
	 Warranty Exclusion: This warranty does not apply to (a) defects resulting from VOCERA’s design of the Products, (b) defects resulting
from Products used in violation of written procedures or instructions furnished by SMTC and previously approved by VOCERA, or (c) Products that have been abused, damaged, altered, misused or improperly installed, modified or repaired by any
person or entity after title passes to 

  
 7 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	
VOCERA. Notwithstanding anything else in this Agreement, SMTC assumes no liability for or obligation related to the performance, accuracy, Specifications, failure to meet Specifications or
defects of or due to tooling, designs or instructions produced or supplied by VOCERA. 

  

	 	 7.3
	 Warranty Remedy: Upon any failure of a Product to comply with the foregoing warranty, SMTC’s sole obligation, and VOCERA’s sole remedy, is
for SMTC, at its option, to promptly repair, replace, or issue a credit for such Product and return repaired or replaced Product to VOCERA freight pre-paid; provided, that if [*]. In order to obtain service under this warranty, VOCERA shall deliver
the Product to SMTC at VOCERA’s expense. SMTC shall be responsible for any delivery costs associated with the return of the Product to VOCERA’s location. Under this warranty, SMTC will provide VOCERA with a repaired or replaced Product
within a targeted seven calendar days of receipt of a defective Product and a failure analysis report within fourteen calendar days of receipt of a defective Product. If a Product is not repaired or replaced within 30 calendar days of receipt of
Product by SMTC, VOCERA reserves the right to receive full credit for the value of the Product. 

 Dead on Arrivals (DOA): 
  

	 	 7.4
	 In the event that a Product completely fails to function within the first [*] of installation (“dead-on-arrival” or “DOA”), SMTC
agrees to replace the failed Product within [*] after receipt at SMTC. Product returned by VOCERA that is found to be in compliance with Specifications, and that is found to pass existing Product test will be subject to an NTF (No Trouble Found)
return charge per a mutually agreed upon Flat Rate Fee. 

 Epidemic Failures.

  

	 	 7.5
	 [*] STMC shall (with the support of VOCERA) dedicate the required resources, and make reasonable commercial efforts, to determine the root cause of
the epidemic failure and to submit a corrective action plan within [*] business days of the identification of an epidemic failure as it relates to a particular Product. Unless otherwise agreed to by both parties, such corrective action plan shall be
implemented within a maximum of [*] from the initial notice by VOCERA of such epidemic failure. In the case of an epidemic failure, SMTC shall reimburse VOCERA for the transportation costs of failed Products, both inbound and outbound to and from
STMC, until such time as the reported failure rate drops to less than the occurrence percentage stated above. SMTC and VOCERA will establish a swap program (“Swap Program”) and mutually agree to the terms of such program, whereby Product
to be repaired (“Swap Product”), when returned to SMTC will be exchanged for new Product within [*]. The Swap Product will then be repaired or replaced by SMTC and put into “Service Finished Goods” (i.e. not to be sold as new).

  

	 	 7.6
	 IT IS UNDERSTOOD BY AND BETWEEN THE PARTIES THAT THERE ARE NO REPRESENTATIONS, WARRANTIES OR CONDITIONS IN THIS AGREEMENT OTHER THAN THE
REPRESENTATIONS AND WARRANTIES PROVIDED IN SECTION 7, AND VOCERA HEREBY EXPRESSLY WAIVES ALL OTHER REPRESENTATIONS, WARRANTIES, CONDITIONS AND REMEDIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OR CONDITIONS OF
MERCHANTABILITY, MERCHANTABLE QUALITY OR FITNESS FOR A PARTICULAR PURPOSE AND ALL OTHERS ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. 

 

	 	 7.7
	 SMTC further covenants to VOCERA as follows: 

  

	 	 7.7.1  
	 The Services shall be provided by SMTC in a professional, workmanlike and timely manner. 

  
 8 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	 7.7.2  
	 SMTC shall provide board level assembly and testing in accordance with the Specifications and IPC 610 standards. 

 

	 	 7.7.3  
	 SMTC shall comply with all applicable laws and regulations in providing the Services. 

 

	 	 7.7.4  
	 SMTC shall manufacture the Products in ISO 9002 certified facilities and notify VOCERA should there be any change in the certification status. SMTC
will inform VOCERA about any major findings from ISO audits within 10 days of SMTC’s receipt of the ISO audit report and will notify VOCERA when it has corrected all findings. The parties shall identify a standard quality reporting method of
quality data and process response mechanisms which will be provided to VOCERA on an ongoing basis. 

  

	 	 7.7.5  
	 SMTC has been granted or issued all permits required for the storage, handling, and disposal of all materials or hazardous waste used by SMTC in the
performance of this Agreement. SMTC has implemented programs necessary to monitor and maintain all required licenses and permits and to prevent releases of the material to the environment. SMTC’s employees shall have been trained to properly,
safely, and legally (in accordance with all applicable local, state, and federal laws and regulations) handle hazardous material and wastes. SMTC shall notify VOCERA in writing, immediately upon discovery of any regulatory action taken or initiated
against SMTC, whether or not such action relates to or arises out of this Agreement, which may impact SMTC’s ability to deliver the Products. Regulatory compliance and management of SMTC’s facilities and processes is strictly the
responsibility of SMTC and VOCERA has no express or implied responsibility for the same. 

Quality Acceptance 
 At VOCERA’s Facility 
  

	 	 7.8
	 All Products are subject to VOCERA’s inspection and test at VOCERA’s facility, or VOCERA’s contracted warehouse, or distributor,
before final acceptance. VOCERA shall have 10 working days following delivery to perform all inspections and testing, failing which such Products shall be deemed to be accepted. If any Product delivered hereunder fails to conform to the
Specifications VOCERA shall notify SMTC of such failure and SMTC shall, within [*] either repair, replace, or issue a credit, at its option, in accordance with the Warranty set out in Section 7.5 above of this Agreement. VOCERA reserves the
right to reject entire lot of Product based on the results of the VOCERA inspection and testing in accordance with this Section 7.8. 

 In the event of the rejection by VOCERA of an entire lot of Product in accordance with this section, VOCERA and SMTC will mutually agree to a screening plan to be carried out at the VOCERA facility and,
at SMTC’s expense, for any Product or lot of Product rejected by VOCERA on the basis of non conformance to the Specifications. VOCERAs warranty and remedies for any rejected products will be in accordance with the terms established in this
Agreement. 
 At SMTC’s Facility 

 

	 	 7.9
	 VOCERA shall have the right to perform Product qualifications and/or on-site inspections at SMTC’s manufacturing facilities at a mutually
agreed date and time. SMTC shall reasonably cooperate with VOCERA in that regard. SMTC shall provide VOCERA’s inspectors with reasonable facilities and assistance at no additional charge. 

  
 9 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	 7.10
	 EXCEPT FOR LIABILITY ARISING UNDER SECTIONS 12.3, 12.4 AND 13.1, NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, SMTC’S ENTIRE LIABILITY
AND RESPONSIBILITY IN RESPECT OF ANY CLAIMS, DEMANDS, ACTIONS, LOSSES, DAMAGES, COSTS OR EXPENSE ARISING FROM OR RELATED TO THIS AGREEMENT, OR THE DEVELOPMENT, DELIVERY, PROVISION, USE OR PERFORMANCE OF THE SERVICES OR PRODUCTS PROVIDED UNDER THIS
AGREEMENT, SHALL BE LIMITED IN THE AGGREGATE TO DAMAGES NOT EXCEEDING THE [*]. EXCEPT FOR LIABILITY ARISING UNDER SECTIONS 12.3, 12.4 AND 13.1 WITHOUT RESTRICTING THE GENERALITY OF THE FOREGOING, NEITHER PARTY SHALL BE LIABLE FOR ANY CONSEQUENTIAL,
SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONTINGENT LOSSES OR DAMAGES ARISING UNDER THIS AGREEMENT, INCLUDING LOSS OF REVENUE, PROFIT, PROPERTY OR USE, OR FAILURE TO REALIZE EXPECTED SAVINGS, EVEN IF ADVISED OF THE POSSIBILITY THEREOF. THE
PROVISIONS OF THIS SECTION 7.10 SHALL APPLY IN RESPECT OF ANY CLAIMS, DEMANDS, ACTIONS, LOSSES, DAMAGES, COSTS OR EXPENSE OF VOCERA OR ANY OTHER PERSON OR ENTITY, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INFRINGEMENT OF
PATENTS, COPYRIGHTS, TRADEMARKS, TRADE NAMES, INDUSTRIAL DESIGNS, TRADE SECRETS OR OTHER SUCH RIGHTS, BREACH OF A FUNDAMENTAL TERM, FUNDAMENTAL BREACH OR OTHERWISE. 

SECTION 8.0 - SCHEDULE OF DELIVERIES / ORDER REQUIREMENTS / FORECAST 

Maintenance of Purchase Orders: 
  

	 	 8.1
	 [*] VOCERA will attempt to place Purchase Orders providing adequate Lead-times from date of Purchase Order placement to date of first required
shipments taking into consideration current material lead times, SMTC procurement cycle times and manufacturing set up and cycle times. 

  

	 	 8.2
	 SMTC will provide VOCERA a current Product Lead-time report on a monthly basis. 

 

	 	 8.3
	 Issuance and Acceptance: SMTC shall notify VOCERA of acceptance of Purchase Order, Release and change orders by telephone, email, or facsimile (and
promptly confirm in writing) within five (5) business days after receipt of VOCERA’s Purchase Order, Release, or change order. This confirmation must include acceptance of requested shipment dates and price to be valid. If SMTC is unable
to accept VOCERA’s requested in-house delivery schedule or other terms, SMTC shall advise VOCERA of the reason why delivery dates cannot be met or reasons for non-acceptance of any such other terms. 

 

	 	 8.4
	 SMTC-induced Expedite Charges: SMTC is responsible for all expedited freight (delta between standard freight and expedited freight) and material
premiums when acknowledged shipments for Products secured by Purchase Orders are delayed due solely to circumstances where SMTC’s has not placed material on order in accordance with standard procurement practices regarding material procurement
at current material Lead- times. 

  

	 	 8.5
	 Rolling Forecast Requirements: On or prior to the 15th day of each month, VOCERA will provide SMTC with a rolling Forecast of VOCERA’s
estimated monthly requirements covering the nine (9) months beyond the last delivery date on issued Purchase Orders. This Forecast is for capacity planning purposes and is VOCERA’s authorization to SMTC to procure materials to support
forecasted quantities. SMTC is only authorized to procure materials which have Lead-times which extend beyond the last delivery date of Products covered by a VOCERA Purchase Order and at quantities required to support the Forecasted Product
quantities and in accordance with mutually agreed upon MOQ and EOQ levels. All Inventory procured in support of VOCERA Forecasts will be governed by the terms and conditions of this Agreement regarding the resolution of Excess Materials and/or
Obsolete Materials. 

  
 10 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	 8.6
	 Ability to Reschedule and Cancel: Upon acceptance and acknowledgement of VOCERA’s Purchase Orders by SMTC, SMTC will be obligated to
manufacture and deliver to VOCERA and VOCERA will be firmly and irrevocably obligated to buy from SMTC the Products set forth in the Purchase Orders in accordance with it terms and the table below. Purchase Order are subject to the Time
Fences/Allowable Quantity Variations identified in the chart below. 

 Allowable Variance from
Acknowledged Purchase Orders 
  

							
		  	[*]	 	[*]	 	[*]
	 [*]
	  	[*]	 	[*]	 	[*]
	 [*]
	  	[*]	 	[*]	 	[*]
	 [*]
	  	[*]	 	[*]	 	[*]

 In the event that VOCERA’s actual demand exceeds the variances shown in the table
above resulting in SMTC incurring additional costs to manufacture Products, VOCERA shall issue a separate Purchase Order to cover such costs. SMTC will exercise all reasonable commercial efforts to minimize any additional costs and will document to
VOCERA all such additional costs and receive VOCERA written authorization prior to incurring such charges. 

Finished Goods Safety Stock: 
  

	 	 8.7
	 [*] Timing of when the Finished Goods Safety Stock will be in place with be mutually established by the parties and will be based on timing of full
production ramp up and material supply chain. Parties agree that the requirement for Finished Goods Safety Stock is a safeguard against production delays. Parties acknowledge that replenishment of all or partial quantities of the Finished Goods will
be at current component lead times and manufacturing process lead times. VOCERA agrees to eliminate the Finished Goods Safety Stock requirement set out in this Section 8.7 when SMTC has achieved consistent delivery performance to Purchase Order
requirements for [*]. VOCERA reserves the right to reinstate requirement for Finished Goods Safety Stock if SMTC’s delivery performance to acknowledge delivery schedules yields a delinquency of greater than [*] units for any given [*] period.
Finished Goods Safety Stock will be governed by the Excess Materials and Obsolete Materials terms of this Agreement. In addition, in the event that the Finished Goods Safety Stock ages beyond 60 days due to VOCERA’s push out of Purchase Order
delivery schedules, cancelation of Purchase Orders or absence of Purchase Orders and/or Forecasts placed on SMTC, VOCERA will issue a Purchase Order for Finished Good Safety Stock allowing for SMTC to ship Product at their soonest convenience.

 Effect of ECOs on Delivery Schedule: 

 

	 	 8.8
	 In the event that VOCERA issues any Engineering Change Orders or any similar orders or notices requiring any change in the Products listed in
VOCERA’s Purchase Orders that affects the agreed upon delivery date, SMTC shall have the right to invoice and ship or invoice and hold the finished Products for 15 days after the original schedule date, prior to completion of the requested
Engineering Change Orders. All assembled and work in process Product requiring treatment by this Engineering Change Order will be considered rework. Any rework charges will be calculated by SMTC and will be negotiated in good faith by the parties,
and SMTC will execute such rework upon receipt of a rework Purchase Order from VOCERA. 

  
 11 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Packing Instructions: 

 

	 	 8.9
	 All Products shall be packaged and prepared for shipment in a manner which (i) follows the requirements set forth in VOCERA’s
Specifications, (ii) follows good commercial practice, (iii) is acceptable to common carriers for shipment, (iv) is adequate to ensure safe arrival, and (v) is labeled per VOCERA’s Barcode Specification as provided and as
updated by VOCERA from time to time. SMTC shall mark the outside of each shrink- wrapped pallet with the applicable VOCERA part numbers and any necessary lifting and handling information. Each shipment shall be accompanied by a packing slip, which
will include VOCERA’s part numbers, purchase order number, SMTC’s part number and the quantity shipped. 

 Delivery Schedule 
  

	 	 8.10
	 Delivery shall be pursuant to the schedule set forth in VOCERA’s Purchase Order or Release and as agreed to by SMTC. SMTC shall immediately
notify VOCERA in writing of any anticipated delay in meeting the delivery schedule, stating the reasons for the delay. 

 SECTION 9.0 - Special Requirements 
  

	 	 9.1
	 VOCERA requests for components: From time to time, VOCERA will require SMTC to provide components which SMTC has in inventory in support of VOCERA
development activities. SMTC will provide VOCERA with these components at the current costed BOM standard [*]. VOCERA will issue a Purchase Order for these parts with payment terms of Net 30 days, FCA San Jose or El Paso, depending upon location of
components. 

  

	 	 9.2
	 VOCERA may require specific lot traceability on specific critical components. VOCERA will document specific component lot traceability requirements
prior to SMTC providing final production quotation for Products. SMTC will share, cooperate, and provide to VOCERA any component traceability lot data as requested. 

 

	 	 9.3
	 VOCERA and SMTC will establish a mutually agreed upon list of production reporting data which SMTC will provide to VOCERA at an agreed upon
frequency and method of reporting. 

  

	 	 9.4
	 SMTC will train and maintain assembly operators needed to support VOCERA’s Products. Only trained personnel, or personnel undergoing supervised
training by an authorized trainer, may work on VOCERA Products. 

  

	 	 9.5
	 VOCERA may require that SMTC limits the rework and/ or repair processes to no more than twice per individual printed circuit board. Any repair
processes beyond this limit will require written authorization by VOCERA. 

  

	 	 9.6
	 SMTC will provide VOCERA with supplier purchase order dates, quantities on order, component delivery schedules for all VOCERA directed/negotiated
components and indentified in writing by VOCERA. VOCERA and SMTC will execute 3-way Non Disclosure Agreements between SMTC, VOCERA, and the VOCERA directed/negotiated vendors. 

 

	 	 9.7
	 SMTC will monitor components as referenced in the VOCERA Specification and use all commercially reasonable efforts to provide to VOCERA any
information regarding component End of Life, and suggested replacement components to VOCERA for review and possible addition to the VOCERA Specifications. 

 

	 	 9.8
	 STMC will provide a monthly report to VOCERA detailing component material liability including NCNR on hand and on order, Excess and Obsolete
inventory and any additional data as mutually agreed upon in writing by the parties from time to time. 

  
 12 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	 9.9
	 VOCERA and SMTC will conduct Quarterly Business Review meetings no less than three (3) times per year at an agreed upon location with a
mutually agreed upon agenda. 

  

	 	 9.10
	 VOCERA and SMTC agreed to the following process regarding the escalation of unresolved issues. 

VOCERA’s progression of escalation will be as follows: 

 

	 	 1.
	 Senior Materials Manager 

  

	 	 2.
	 VP Operations 

  

	 	 3.
	 COO 

 SMTCs progress of escalation will be as follows: 
  

	 	 1.
	 Program Manager 

  

	 	 2.
	 Manufacturing site VP and General Manager 

  

	 	 3.
	 SVP Manufacturing and Engineering 

  

	 	 4.
	 SVP Business Development and President/CEO 

 SECTION 10.0 - FINANCIAL, TECHNICAL INFORMATION AND ASSISTANCE 
  

	 	 10.1
	 Sharing of Financial Information: VOCERA and SMTC agree to provide the requesting party with relevant information concerning current financial
information upon request, provided that parties shall not make such a request more than once per calendar quarter. Parties use this information for the sole purpose of an on-going financial review of the operations of the party. Such information
shall be treated as Confidential Information for the purposes of this Agreement. 

  

	 	 10.2
	 Sharing of Technical Information: The parties agree to mutually advise each other from time to time without charge with respect to all technical
information relating to the Product. 

  

	 	 10.3
	 Trademark Rights. VOCERA requests and SMTC agrees to provide certain markings and identification, which includes the trademark(s) and/or trade name
of VOCERA, on the Products ordered and delivered to VOCERA. Such markings and identification shall be strictly in accordance with the requirements of VOCERA as set forth in VOCERA’s Corporate Style Guide and other policies regarding advertising
and trademark usage as established, and as VOCERA may update as from time to time and provide to SMTC in writing. SMTC is not authorized to use the trademark(s) and trade names of VOCERA on any products, other than Products ordered by and delivered
to VOCERA, or for any other purpose. SMTC is hereby granted a limited trademark license with respect to the VOCERA trademarks set out in the above-mentioned markings and identification, solely for the above-mentioned use. All other use is
prohibited. This license shall terminate on the earlier of termination of this Agreement or, at VOCERA’s option, upon failure of SMTC to maintain the quality requirements established by VOCERA and notification of SMTC in writing of same. SMTC
shall obtain no rights to or interest of any kind in any VOCERA trademarks or trade names other than the limited right to use set out above. 

 SECTION 11.0 - ASSIGNMENT 
  

	 	 11.1
	 VOCERA may not assign its rights or obligations under this Agreement without the prior written consent of SMTC, which consent may not be
unreasonably withheld or delayed. 

  
 13 

	 	 11.2
	 SMTC may not assign its rights or obligations under this Agreement without the prior written consent of VOCERA, which consent may not be
unreasonably withheld or delayed. 

  

	 	 11.3
	 In the event VOCERA is sold, merged or involved in any other type of corporate restructuring which results in a change of control, this Agreement
shall be deemed to be automatically renewed for a further 6 months from the date of such event with production of Products by SMTC for VOCERA not to be adversely affected by such event. 

 

	 	 11.4
	 In the event SMTC is sold, merged or involved in any other type of corporate restructuring which results in a change of control, this Agreement
shall be deemed to be automatically renewed for a further 6 months from the date of such event with production of Products by SMTC for VOCERA not to be adversely affected by such event. 

SECTION 12.0 - INDEMNIFICATION 
  

	 	 12.1
	 SMTC shall use commercially reasonable efforts to procure from vendors of parts, components and other materials used in the Products indemnity
protection extending to VOCERA, including the defense of actions and payment of all claims, costs, damages, judgments and reasonable legal fees resulting from or arising out of any alleged and/or actual infringement or other violation of any
patents, patent rights, trademarks, trademark rights, trade names, trade name rights, copyrights, trade secrets, industrial designs, proprietary rights and processes or other such rights with respect to all parts, components and other materials
procured by SMTC under this Agreement. 

  

	 	 12.2
	 In the event that SMTC is unable to secure the indemnity contemplated under Section 12.1, for any part, component or other material, SMTC shall
notify VOCERA and allow VOCERA to participate in discussions with the supplier in question with regard to securing such indemnification. If the indemnification is still not available after this process, VOCERA may then approve the part, component or
other material without indemnification or ask that SMTC source the part, component or other material elsewhere. VOCERA will be responsible for any change in price of the part, component or other material in question. 

 

	 	 12.3
	 VOCERA hereby accepts responsibility for, and shall defend, indemnify, and hold harmless SMTC, SMTC Affiliate and their officers, directors,
employees, agents, and shareholders against, any liabilities (including, without limitation, costs and expenses of litigation, reasonable legal fees, settlements, and damages) arising from defects in the Specifications or the design of the Products,
and from any alleged and/or actual infringement or other violation of any patents, patent rights, trademarks, trademark rights, trade names, trade name rights, copyrights, trade secrets, industrial designs, proprietary rights and processes or other
such rights by the Products except as to the extent of SMTC obligations under section 12.4. SMTC shall promptly notify VOCERA of any claims related to such indemnification and no such claim shall be settled without VOCERA’s prior written
consent. 

  

	 	 12.4
	 SMTC agrees to indemnify, defend and hold harmless VOCERA, VOCERA Affiliate and their respective directors, officers, agents, and employees, against
any and all losses including without limitation claims, damages, losses, liabilities, costs, expenses and reasonable attorneys’ fees and legal costs which arise out of or relate to SMTC’s failure to comply with a) any applicable local,
state, federal, and foreign laws and regulations in the performance of SMTC’s obligations under this Agreement and b) a claim by a third party that SMTCs manufacturing process utilized in SMTC manufacturing of any Product infringes upon,
misappropriates or violates any U.S. Intellectual Property Rights of a third party. 

  
 14 

 SECTION 13.0 - PROTECTION OF INTERESTS 

Term of Confidentiality: 
  

	 	 13.1
	 Each party shall, during the term of this Agreement and for a period of three years thereafter, keep in confidence all of the Confidential
Information received by it. Neither party shall use the Confidential Information other than as may be expressly permitted under the terms of this Agreement or by a separate written agreement signed by the other party. Each party shall take
reasonable steps to prevent unauthorized disclosure or use of the Confidential Information and to prevent it from falling into the public domain or into the possession of unauthorized persons. Neither party shall disclose the Confidential
Information to any person or entity other than its officers, employees, consultants and subsidiaries who need access to such Confidential Information in order to perform its obligations under this Agreement. 

Limits to Confidential Information: 

 

	 	 13.2
	 Confidential Information will not include any information that: (a) becomes publicly known without fault or breach on the part of the receiving
party; (b) disclosing party provides to others without restriction on disclosure; (c) receiving party obtains from a third party without breach of a nondisclosure obligation and without restriction on disclosure; (d) is already known
to receiving party prior to its disclosure by disclosing party or (e) must be disclosed by receiving party by statutory or regulatory provision, or court order, provided, however, that receiving party provides notice thereof to disclosing party
together with the statutory or regulatory provision or court order on which such disclosure is based, as soon as practicable prior to such disclosure. 

Limits to Post-VOCERA Product Manufacturing: 

 

	 	 13.3
	 SMTC recognizes and agrees that the Products may incorporate certain Confidential Information which is proprietary to VOCERA, including, without
limitation, software source and object codes (“Product Technology”). All Product Technology is and shall remain the property of VOCERA. Subject to the provisions of Section 13.2, during the term of this Agreement and for a period of
ten years thereafter, SMTC will not (i) directly or indirectly, manufacture, process, label, package, supply, or sell, any Product, or other products utilizing Product Technology, except as contemplated by the terms of this Agreement; or
(ii) carry on or engage in, directly or indirectly, on its own or through any individual, partnership, company, association, or entity, any business or other activity utilizing Product Technology. 

SMTC Intellectual Property: 
  

	 	 13.4
	 All SMTC Intellectual Property will remain the sole property of SMTC. VOCERA shall, during the term of this Agreement and at all times thereafter,
keep in confidence all of the SMTC Intellectual Property received by it. During the term of this Agreement and for a period of ten years thereafter, VOCERA shall not, directly or indirectly, use, replicate, distribute, share or disclose to any
person or entity the SMTC Intellectual Property, other than as may be expressly permitted by a separate written agreement signed by SMTC. VOCERA shall take all reasonable steps to prevent unauthorized disclosure or use of the SMTC Intellectual
Property and to prevent it from falling into the public domain or into the possession of unauthorized persons, which steps shall be no less than the measures which VOCERA uses to protect VOCERA’s Project Technology and other Confidential
Information. Notwithstanding the foregoing, as to any item of SMTC Intellectual Property which is not Confidential Information (e.g., pursuant to Section 13.2), VOCERA shall have no obligation of nondisclosure and its other obligations shall be
limited to those imposed by applicable U.S. law regarding patent, copyright, etc. 

  
 15 

 VOCERA Non-Solicitation 

 

	 	 13.5
	 Within the period of 12 months after the last day that VOCERA has requested work under this Agreement, VOCERA shall make no offers of employment or
consulting engagements to SMTC personnel (which, for the purposes of this Section 13.5, shall include full time, part time, permanent and temporary employees and independent consultants and contractors), and shall ensure that no affiliate of
VOCERA to which VOCERA has provided information about such personnel shall make any such offers to SMTC personnel. Should any such personnel be hired or engaged by VOCERA or such an affiliate within such time period, VOCERA agrees to pay as
liquidated damages to SMTC a fee equal to [*] (on an annualized basis) to such personnel. 

SMTC Non-Solicitation: 
  

	 	 13.6
	 Within the period of 12 months after the last day that VOCERA has requested work under this Agreement, SMTC shall make no offers of employment or
consulting engagements to VOCERA personnel (which, for the purposes of this Section 13.6, shall include full time, part time, permanent and temporary employees and independent consultants and contractors), and shall ensure that no affiliate of
SMTC to which SMTC has provided information about such personnel shall make any such offers to VOCERA personnel. Should any such personnel be hired or engaged by SMTC or such an affiliate within such time period, SMTC agrees to pay as liquidated
damages to VOCERA a fee equal to [*] (on an annualized basis) to such personnel. 

 SECTION 14.0 - RIGHT TO
TERMINATE 
  

	 	 14.1
	 In the event that either party is in material breach of any of its obligations under this Agreement, then the other party may give written notice of
such breach to the defaulting party and request remedy of such breach. If the party in breach fails to remedy such breach within 30 days after the date of notice then this Agreement may be terminated immediately by written notice of termination
given by the complaining party. 

  

	 	 14.2
	 Notwithstanding the provisions contained in Section 14.1, either party may terminate this Agreement by written notice to take effect
immediately upon receipt thereof by the other party in the event that the party receiving notice has become bankrupt or insolvent or has made an assignment for the benefit of creditors, or a receiver is appointed for its business or a voluntary or
involuntary petition of bankruptcy is filed, or proceedings for the reorganization of the party are instituted, or VOCERA has attempted to assign any part of the rights granted to it under this Agreement without prior written consent of SMTC.

  

	 	 14.3
	 Either party may terminate this agreement with 180 calendar days written notice. 

SECTION 15.0 - EFFECT OF TERMINATION 
  

	 	 15.1
	 Upon termination of this Agreement: 

  

	 	 15.1.1  
	 VOCERA shall within 30 working days thereafter pay to SMTC all invoices due and owing pursuant to this Agreement, including without limitation, any
remaining payments for Inventory, Property, work in process and finished Products then being held by SMTC. 

  

	 	 15.1.2  
	 At the option of VOCERA, and provided that VOCERA is not otherwise in default under this Agreement and has made the payments required under
Section 15.1.1 and is otherwise not in breach of this Agreement, SMTC shall continue to provide the Services and manufacture the Products as contemplated under this Agreement for such term as may be agreed upon 

  
 16 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 	
by the parties, except that payment to SMTC for Products and Services shall be on such consignment or value added basis as may be agreed upon by the parties. 

 

	 	 15.1.3  
	 Promptly after the later of the termination of this Agreement and the termination of the ongoing arrangement referred to in Section 15.1.2:

  

	 	 15.1.3.1  
	 the parties shall facilitate the transfer of all Property then being held by SMTC to VOCERA including all documentation relating thereto;

  

	 	 15.1.3.2  
	 SMTC shall return all original design drawings, copies of drawings, Specifications, written descriptions, and other recorded technical information
furnished to SMTC by VOCERA pursuant to this Agreement; 

  

	 	 15.1.3.3  
	 SMTC shall (at its option) make available for purchase or license by VOCERA any SMTC Intellectual Property developed by SMTC, exclusive of SMTC IP
funded by, for use in production of the Products, upon terms to be agreed upon by the parties; and 

  

	 	 15.1.3.4  
	 each party shall cease to use the documentation and information provided to it by the other party pursuant to the provisions of this Agreement.

  

	 	 15.2
	 The following Sections shall survive the expiration or termination for any reason of this Agreement: 5.1, 7.1-7.11, 12.1-12.4, 13.1-13.6, 17.1, 18.1
and 19.1 to 19.10 together with any payment obligations arising prior to such expiry or termination. SMTC’s obligations to provide Warranty coverage per the terms of this Agreement for Products sold to VOCERA prior to the termination of the
Agreement for which valid Warranty periods extend beyond the termination date of this Agreement will be contingent upon SMTC having access to all required tooling and testing capabilities required to manufacture, repair and/or test the Product.

 SECTION 16.0 - FORCE MAJEURE 

 

	 	 16.1
	 Neither of the parties shall be liable for any failure or omission in the performance of any provision of this Agreement, if failure is caused by or
shall arise directly or indirectly, from acts of God, government orders, legislation, or regulations, embargoes, fire, storm, floods, strikes, labor trouble, wars, riots, failure of carriers or suppliers to transport or furnish materials or other
contingencies beyond the reasonable control of the parties. SMTC shall, however, give prompt notice to VOCERA in the event of the occurrence of any of the above contingencies that SMTC expects will delay the delivery of the Products or Services or
any part thereof in a timely manner. Any notice from SMTC shall include its estimate as to the expected period of delay. Upon receipt of such notice or upon VOCERA becoming aware of the occurrence of any of the above contingencies which VOCERA
reasonably expects will delay the delivery of the Services or any part thereof, VOCERA shall be free to obtain some or all of the Services without delay and without penalty that are expected to be the subject of delay from other suppliers during
such period notwithstanding its obligations under this Agreement. In such circumstances, SMTC shall co-operate with VOCERA and any new suppliers to achieve a smooth, effective and expeditious transition and SMTC shall deliver any Property as
directed by VOCERA during the period of delay. SMTC shall be entitled to give notice to VOCERA following resolution of any outstanding difficulties resulting from any such contingency in respect of which it has given notice, or that VOCERA became
aware of, that SMTC is then in a position to provide the affected Services in a timely manner in accordance with the provisions of this Agreement. In any event, VOCERA shall then deal with SMTC in connection with the provision of the affected
Services commencing on the 30th day following receipt of such notice from SMTC. 

  
 17 

 SECTION 17.0 - ARBITRATION 

 

	 	 17.1
	 Except matters relating to collection of monies owed by either party to the other, pricing of items, or compliance with Specifications, the parties
agree that any dispute involving any matter arising under this Agreement shall be resolved by binding arbitration held in the state of Delaware, in accordance with the rules of the American Arbitration Association. Such arbitration shall commence
within six months of said dispute. To the extent that the dispute is not subject to resolution through arbitration, the parties hereby agree that a lawsuit may only be brought in the appropriate Federal or Delaware State Court located in Delaware,
having jurisdiction over the subject matter of the dispute or matter. The parties hereby consent to the exercise of personal jurisdiction by any court with respect to any such proceeding. 

SECTION 18.0 - NOTICE 
  

	 	 18.1
	 Any notice required or permitted to be given for the purposes of this Agreement shall be in writing and shall be sufficiently given if personally
delivered to an officer of the party, notice is being given to or sent by facsimile, courier or registered letter, postage prepaid and: 

  

	 	 (a)
	 if to SMTC, addressed to it at: 

	 	  
	 SMTC Corporation 

	 	  
	 635 Hood Road 

	 	  
	 Markham, Ontario, Canada 

	 	  
	 L3R 4N6 Attn: President and CEO 

  

	 	 (b)
	 if to Vocera Communications, Inc, addressed to it at: 

	 	  
	 Vocera Communications, Inc 

	 	  
	 ATTN: CFO 

	 	  
	 525 Race Street, Suite 150 

	 	  
	 San Jose, CA 95126 

 and such notice shall be deemed to have been given on the day it was personally delivered or sent by facsimile or on the fifth business day after mailing; provided, however, if at after the time of
mailing of any such notice and prior to delivery, normal postal service is interrupted through strikes or other similar irregularities then such notice shall be deemed to have been received on the fifth business day following the resumption of
normal mail service. Any party may from time to time change its address for the purpose of receipt of any such notices by giving written notice of such change to the other party in the manner described. 

SECTION 19.0 - GENERAL PROVISIONS 
  

	 	 19.1
	 Nothing contained in this Agreement shall constitute a joint venture or partnership between the parties hereto, or empower a party to bind the
other. 

  

	 	 19.2
	 Unless otherwise specified, words importing the singular include the plural and vice versa and words importing gender include all genders.

  

	 	 19.3
	 The division of this Agreement into sections, the insertion of headings and the provision of a table of contents are for convenience of reference
only and are not to affect the construction or interpretation of this Agreement. 

  

	 	 19.4
	 Each party shall from time to time promptly execute and deliver all further documents and take all further action reasonably necessary to give
effect to the provisions of this Agreement. 

  

	 	 19.5
	 This Agreement shall be governed by and construed in accordance with the laws of the State of Delaware. The parties agree that the courts of
Delaware shall have sole and 

  
 18 

	 	
exclusive judicial jurisdiction to determine any matter arising under this Agreement that cannot be resolved by the parties directly. It is agreed and understood that any Purchase Order or other
document related to the Services issued by VOCERA to SMTC during the term of this Agreement shall be subject to and governed by the terms of this Agreement. 

 

	 	 19.6  
	 This Agreement constitutes the entire agreement between the parties with respect to the subject matter and supersedes all prior agreements,
negotiations, discussions, undertakings, representations, warranties and understandings, whether written or verbal. No amendment, supplement, restatement or termination of any provision of this Agreement is binding unless it is in writing and signed
by each party to this Agreement. 

  

	 	 19.7  
	 This Agreement ensures to the benefit of and binds the parties and their respective successors and permitted assigns. 

 

	 	 19.8  
	 If any provision of this Agreement is or becomes illegal, invalid or unenforceable in any jurisdiction, the illegality, invalidity or
unenforceability of that provision will not affect: 

  

	 	 19.8.1  
	 the legality, validity or enforceability of the remaining provisions of this Agreement; or 

 

	 	 19.8.2  
	 the legality, validity or enforceability of that provision in any other jurisdiction. 

 

	 	 19.9  
	 Amounts to be paid or calculated under this Agreement are to be paid or calculated in currency of the United States of America.

  

	 	 19.10  
	 No waiver of any provision of this Agreement is binding unless it is in writing and signed by all the parties to this Agreement entitled to grant
the waiver. No failure to exercise, and no delay in exercising, any right or remedy, under this Agreement will be deemed to be a waiver of that right or remedy. No waiver of any breach of any provision of this Agreement will be deemed to be a waiver
of any subsequent breach of that provision. 

  
 19 

 IN WITNESS WHEREOF the parties hereto have executed this Agreement as of the
respective dates set out below. 
  

			
	 SMTC CORPORATION

		
	 By:
	 	 /s/ Steven G. Hoffrogge

		 	(Authorized Signing Officer)
		
	 Print Name:  
	 	 Steven G. Hoffrogge

		
	 Job Title:
	 	 Senior Vice President Business
Development

	
	 7th day of June, 2010

	
	 Vocera Communications, Inc

		
	 By:
	 	 /s/ Martin Silver

		 	(Authorized Signing Officer)
		
	 Print Name:
	 	 Martin J. Silver

		
	 Job Title:
	 	 Chief Financial Officer

	
	 7th day of June, 2010

  
 20 

 Attachment 1 

 

	 1.
	 PRODUCT LIST AND PRICES 

 All prices in US Dollars 
 Effective Date: 4/19/2010 

Program: B2000 Badge 
 Product Name: B2000 
 Part Number: 200-01557 and 200-01742

 [*] 
  

							
	[*]	  	 	[	*] 	 	 [*]

	[*]	  	 	[	*] 	 	 [*]

 Above reference pricing is subject to the notes and assumptions documented in the SMTC
quotation T10-036, dated 04/19/2010 

  
 21 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

	 2.
	 PRODUCT QUOTATION TEMPLATE 

 [*] 

  
 22 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Attachment 2 

 

	 1.
	 SAN JOSE SIDE JOB LABOR RATE 

 All prices in US Dollars 
 Effective Date: 4/19/2010 

Price: 
  

					
	 Name
	  	Labor Rate	  	 Examples

	 [*]
	  	 [*]
	  	 Relabeling, inspection

			
	 [*]
	  	 [*]
	  	 Debug, analysis

  
 23 

 

	 *
	 Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has
been requested with respect to the omitted portions.

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