Document:

INVESTissement
QUEBEC

  BETWEEN:        INVESTISSEMENT-QUEBEC, an entity legally incorporated under
                  Section 1 of the Loi sur Investissement-Quebec et sur
                  Garantie-Quebec (L.Q. 1998, Chapter 17), having its head
                  office at 1200 de l'Eglise Road, suite 500, Sainte-Foy,
                  province of Quebec, GlV 5A3 and an office at 393 St. James
                  Street, Suite 500, Montreal, province of Quebec, H2Y lN9,
                  herein represented and acting through Mr. Guy Leblanc,
                  director, financial incentives,

                  (hereafter designated as "the Society'),

AND:              ACI TELECENTRICS INC., an entity incorporated under the laws
                  of the State of Minnesota, U.S.A., having its head office at
                  3100 West Lake St., Suite 300, Minneapolis 55416, herein
                  represented and acting through Mr. Dana Olson, its Chief
                  operating officer, pursuant to a resolution adopted by its
                  board of directors' meeting dated_______________a copy of
                  which is herein enclosed.

                  (hereafter designated as "the Applicant").

WHEREAS the Applicant intends to realize a project of creation of a Call Centre
in Vaudreuil, province of Quebec, as described in section 2.1 (hereafter
referred as the "Project");

WHEREAS the Applicant has filed with the Society an application in order to
obtain a financial contribution to help the realisation of the Project;

WHEREAS the Society may grant a financial contribution pursuant to the Program
governing the Private Investment and Job Creation Fund (adopted by the
order-in-Council number 5722000 of May 9, 2000) (hereafter referred to as the
"Fund"), as amended from time to time;

WHEREAS the Society was authorised on November 6th , 2000 by the Vice Prime
Minister and Minister of Economy and Finance to grant a financial contribution
to the Applicant for the purposes of the Project in accordance with the terms
and conditions of the Fund and those described herein;

WHEREAS the Society is willing to grant the Applicant a financial contribution
and the Applicant is willing to accept it, under the terms and conditions of the
Fund and those described herein;

THEREFORE, the parties agree as follows:

1.      THE AGREEMENT

        1.1    This financial contribution agreement, constitutes the entire
               agreement entered into between the parties (the "Agreement") when
               the Applicant has met the condition set out in section 12.

        1.2    The Agreement cancels and replaces any verbal or written
               agreement, principal or accessory which may have been entered
               into at any time concerning the Project.

<PAGE>

        1.3    The terms and expressions used herein have the meaning that may
               be attributed to them pursuant to the Fund unless a particular
               meaning is given to them in this agreement.

2.      THE PROJECT

        2.1    The Project consists in the implementation of a Contact Centre in
               Vaudreuil, province of Quebec, to service the direct marketing
               needs of the insurance, financial, publishing and
               telecommunications industries. It will involve the creation of up
               to 626 new permanent jobs and an investment of CAN $1,800,000 in
               capital expenditures (the "capital expenditures").

        2.2    The Applicant declares that it has started the Project on October
               15th, 2000 and undertakes to complete it no later than October
               14th, 2002.

        2.3    The parties to this Agreement agree that the Project for which
               the Financial Contribution (as defined hereafter) is granted will
               cover the capital expenditures and the financing as below:

<TABLE>

              ------------------------------------------------------ ---------------------------------
                               Project ( in 000 $)                       Financing ( in 000 $)
              ------------------- --------------- ------------------

                     ITEM          TOTAL COSTS     ELIGIBLE COSTS
              ------------------- --------------- ------------------ ---------------------------------
<S>                                        <C>                <C>               <C>

              Equipment                    1,800              1,800             Long term Debt  1,800
              ------------------- --------------- ------------------ -------------------------- ------

              ------------------- --------------- ------------------ -------------------------- ------

                                           1,800              1,800                             1,800
              ------------------- --------------- ------------------ -------------------------- ------
</TABLE>

3.      DISBURSEMENT OF THE FINANCIAL CONTRIBUTION

        3.1    Subject to the Applicant not being in default under the terms
               hereof and subject to the other provisions of the Agreement, the
               Society hereby agrees to pay the Applicant a total amount not
               exceeding $4,382,000 (the "Financial Contribution") consisting of
               $7,000 for each Job created by the Applicant, as defined in
               section 5.2, during the Project implementation period, for a
               maximum of 626 Jobs.

Should the Applicant begin a new Contact Center project in the province of
Quebec within 6 months following October 14th , 2000, and subject to the
Applicant not being in default under the terms hereof and subject to the other
provisions of the Agreement, the Corporation hereby agrees to pay the Applicant
an additional amount of $200 for all Jobs to be created for the Project, the
total additional amount to be paid to the Applicant shall not exceed the amount
of $125,200.

4.      APPLICANT'S REPRESENTATIONS

        4.1    ACI TELECENTRICS INC. is an entity incorporated under the laws of
               the State of Minnesota, U.S.A.; it declares to be in good
               standing under all applicable laws and not subject to any
               covenant or prohibition that would be violated by the
               implementation of this Project.

5.      TERMS OF PAYMENT
<PAGE>

        5.1    The Society agrees to pay the Applicant the Financial
               Contribution for the Jobs that will be created by the Applicant
               during the Project implementation period, according to the
               following terms and conditions:

                5.1.1    The request for the first payment of the Financial
                         Contribution shall be submitted to the Corporation
                         after the end of a three-month period (the "QUARTER")
                         following the Project commencement date. This request
                         shall cover permanent Jobs created by the Applicant
                         from the beginning of the Project to the end of the
                         Quarter and shall be submitted along with a certificate
                         issued by external auditors of the Applicant containing
                         the names, social insurance numbers, hiring and
                         termination dates, annual wages and nature of the new
                         Jobs created by the Applicant under the Project during
                         that Quarter.

                5.1.2    This first payment to which the Applicant may be
                         entitled shall be made thirty (30) days after the end
                         of the first Quarter, provided the Applicant has
                         submitted a request that meets all the conditions
                         stipulated herein.

                5.1.3    The second payment to which the Applicant may be
                         entitled shall be made sixty (60) days after the end of
                         the second Quarter, provided the Applicant has
                         submitted a request that meets all the conditions
                         stipulated herein.

                5.1.4    For any subsequent Quarter in which the Applicant
                         creates Jobs, the Applicant shall be entitled to
                         receive an additional portion of the Financial
                         Contribution upon submission of a request consistent
                         with subsection 5.1.1. The payment for any such request
                         shall be made nine (9) months after the end of each
                         subsequent Quarter.

                5.1.5    Any request concerning Jobs created during a given
                         Quarter received more than nine months after the end of
                         the Quarter in question shall be deemed inadmissible
                         and shall nullify the Applicant's right to receive the
                         Financial Contribution for Jobs created during that
                         Quarter.

                5.1.6    Apart from the certificate required from the Applicant
                         under subsection 5.1.1, any request for payment of the
                         Financial Contribution shall be submitted along with a
                         progress report on the Project.

                5.1.7    The final request for payment of the Financial
                         Contribution shall be submitted along with a
                         certificate from the Applicant's external auditors
                         attesting that the up to 626 Jobs have been created and
                         maintained.

        5.2    For the purposes of the Project, a Job means any permanent Job
               worked for a minimum of 27 hours a week, 45 weeks a year.

        5.3    No Job of the Applicant existing in Quebec before October 15th,
               2000 that is eliminated by the Applicant shall be considered a
               Job by the Corporation for the purposes of this Contract.

        5.4    Any Job for which the Applicant requests payment of a Financial
               Contribution and which is transferred from an affiliated Society
               located outside Canada may be considered a Job eligible for a
               Financial Contribution by the Corporation, provided the said Job
               was held at the outset by a non-resident of Canada and the
               Applicant attests in writing that the latter had become a
               resident of Canada under applicable Canadian tax laws by the date
               he started working in the Applicant's company.

        5.5    If, before the Society pays the Financial Contribution to the
               Applicant in accordance with subsection 5.1 for a Job
               contemplated in subsection 5.4, this Job is no longer held by a
               Canadian resident at any time whatsoever for a period of at least
               three consecutive months, the Applicant agrees to immediately
               notify the Corporation thereof in writing, and the latter shall
               reduce the amount of the Financial Contribution it has to pay to
               the Applicant for the Jobs for which it has received a request
               for payment of the Financial Contribution by the specific amount
               for this disallowed Job.
<PAGE>

        5.6    Prior to any payment of a Financial Contribution, the Applicant
               shall submit to the Society a written request along with all
               vouchers reasonably required by the Society, proving to the
               satisfaction of the Society that the Applicant has met all the
               conditions to be entitled to receive this payment.

6.      OTHER CONDITIONS PERTAINING TO THE FINANCIAL CONTRIBUTION

        6.1    For the purposes of this section, "PAYROLL" means the amount of
               gross wages, excluding fringe benefits, paid for all Jobs for
               which the Applicant has received a Financial Contribution.

        6.2    The Society will pay $7,000 per Job (or if the implementation of
               a new call center project in the province of Quebec begins by
               April 14, 2001 then $7,200 per Job) created in the first 12
               months of the Project. At the end of this 12-month period the
               Society will have the right to review the Applicant's average
               annual Payroll paid per Job created in year 1. If this amount is
               less than $24,456, then the Society will divide the actual salary
               amount generated into $24,456 to determine a percentage of
               Payroll per Job, If less than 100% of the $24,456, the Society
               has the right to apply this difference in percentage (the
               (Difference) (i.e. $24,000 average salary divided by $24,456 =
               98.1%) against the $7,000 (or $7,200) grant amount and pay this
               revised grant amount for Jobs created in year two. (98.1% x
               $7,000 = $6,867 or 98.1% x $7,200 = $7,063). If the Applicant
               receives a reduced grant amount for Jobs created in year two and
               is able to increase salaries and achieve an average annual
               Payroll paid per Job of $24,456 at the earliest of the end of the
               Project or October 14, 2002, then the Society agrees to pay the
               Difference held back in year two to the Applicant by December 14,
               2002. It is also understood that if the Applicant receives the
               additional $200 per Job, but fails to realize and complete in the
               agreed terms to be defined the new Contact Center project in
               Quebec by April 1 5th , 2001, the Applicant shall reimburse the
               Society the additional $200 per Job in 10 days following the
               receipt of a written request to that effect.

        6.3    The Applicant agrees to maintain in the province of Quebec every
               new Job created for which the Applicant receives a Financial
               Contribution under this Agreement, for a minimum period of three
               years, from the date of its creation

        6.4    If, during this two-year period, a Job for which the Applicant
               receives a Financial Contribution is abolished permanently or
               temporarily for a period of at least three consecutive months,
               the Society reserves the right to apply a proportionate amount of
               the Financial Contribution already paid for any such Job
               abolished for the stated period toward the replacement of another
               equivalent position. The proportionate amount is defined as the
               number of months remaining in the 24-month Job existence
               requirement at the time of a Job abolishment, divided by 24
               months.

        6.5    The Applicant shall submit to the Society, within 120 days of the
               end of any fiscal period during the entire term of the Agreement,
               a certificate from its external auditors attesting to the number
               of Jobs created by the Applicant over the preceding fiscal year,
               the number of Jobs created and maintained on a cumulative basis
               since the Project start-up date and the amount of total Payroll
               for the preceding fiscal year for the Jobs for which the
               Applicant has received a Financial Contribution from the Society,

7.      OTHER GOVERNMENT ASSISTANCE

        7.1    The Applicant declares that it has neither requested nor received
               from the Government of Quebec or any of its departments or
               agencies, any contribution whatsoever for the purposes of this
               Project, other than the Financial Contribution, and other than
               any contribution from the Canadian Federal government.

        7.2    As soon as the Applicant is aware of the amount of any
               contribution receivable contemplated in subsection 7.1, the
               Applicant agrees to notify the Society forthwith in writing, if
               it has not done so already, and the Society may then decrease the
               amount of the Financial Contribution by the amount of the
               additional contribution to be received by the Applicant.
<PAGE>

        7.3    If, following the full payment of the Financial Contribution, the
               Applicant receives the unpaid balance of a financial contribution
               contemplated in subsections 7.1 or 7.2 or any other Financial
               Contribution whatsoever from the Government of Quebec or one of
               its departments or agencies for the purposes of this Project, the
               Applicant shall notify the Society forthwith in writing; the
               Society may then demand that the Applicant refund part of the
               Financial Contribution equal to the amount of the additional
               financial contribution received, not exceeding the amount of the
               Financial Contribution received.

8.      THE APPLICANT'S OBLIGATIONS

        8.1    For the entire duration of the Agreement, the Applicant
               undertakes to each of the following :

                8.1.1.   to provide promptly and at its own expenses all reports
                         related to the progress and the results of the Project
                         and the Applicant's business as reasonably required by
                         the Society;

                8.1.2.   to grant to any authorised representative of the
                         Society on a prior and reasonable notice and during
                         normal business hours, a reasonable access to its
                         premises, accounting record and other document related
                         to the Project, in order to inspect and evaluate the
                         progress and the results of the Project;

                8.1.3.   to provide the Society, within 120 days of each fiscal
                         year-end as long as the contract is applicable, a copy
                         of its audited annual financial statements. The
                         Applicant will also provide, as soon as possible, the
                         non-audited interim quarterly financial statements. The
                         Society undertakes not to disclose the information
                         contained in the mentioned annual and quarterly
                         financial statements, except in the case of regular
                         administration of the Agreement or in the event the
                         Society may be required to act otherwise by a law or a
                         ruling by a competent tribunal;

                8.1.4.   to take all the required measures to its status and
                         legal capacity in good order and to advise the Society
                         of any deficiency;

                8.1.5.   to take all the required measures in order to complete
                         the Project within the deadline provided in section
                         2.2;

                8.1.6.   to advise the Society without delay of any fact or any
                         event that may compromise the complete achievement of
                         the Project before the Agreement expires;

                8.1.7.   not to modify, without the prior written consent of the
                         Society which will not be refused without valid reason,
                         the Project with regard to its control, its costs, its
                         financing, its fullness, its completion date, its
                         location or any of its components;

                8.1.8.   not to take significant material decisions which may
                         compromise the total or partial completion of the
                         Project or the Applicant's capacity to complete it;

                8.1.9.   to make available at all times to the persons who will
                         fill the Jobs all the necessary equipment with
                         up-to-date technology;

                8.1.10.  to comply with all the laws and regulations applicable
                         to the Applicant and to advise the Society of any
                         deficiency that may affect the completion of the
                         Project or its undertakings described in this
                         agreement.

        8.2.   Each time that the prior written consent of the Society is
               required, the Applicant accepts that the consent may be subject
               to any reasonable condition that the Society may require from the
               Applicant in order to protect its rights in accordance with this
               Agreement and to ensure the completion of the Project.

9.      SUPERIOR FORCE

<PAGE>

        9.1    In the event the Applicant cannot, before the end of the
               Agreement comply with the obligation set out in this Agreement
               due to superior force, the Applicant should advise the Society in
               writing within 10 business days of the date the Applicant is
               aware of the circumstances directly related to the superior force
               ("Notice of superior force"). The Society shall inform the
               Applicant of its agreement or non-agreement in writing within 30
               business days of receipt of the written Notice of superior force.
               If the Society does not respond in writing back to the Applicant
               within 60 business days, then the Notice of superior force is
               agreed by the Society.

        9.2    The Applicant will, in the Notice of superior force, advise the
               Society of the nature of the circumstances, its presumed duration
               and the measures that it intends to take in order to minimise the
               consequences of the circumstances outside one's control over its
               obligation with regard to the Society pursuant to this Agreement.

        9.3    The Applicant will, from the receipt of the notice of acceptance
               or from the expiry of the 60-day period set out in the previous
               section, be free of its obligations to the Society for the period
               during which the Applicant is unable to meet its obligations.

        9.4    If the Society advises the Applicant that it does not agree with
               the Notice of superior force, the parties will meet within 10
               business days to negotiate in good faith in order to conclude a
               reasonable agreement concerning the Applicant's obligations to
               the Society pursuant to this Agreement.

10.     DEFAULTS

        10.1   For the entire term of this Agreement, the following situations,
               without limitation, shall constitute one or several defaults of
               the Applicant :

                10.1.1   The Applicant declares bankruptcy or becomes insolvent,
                         is put into receivership or relies on any law in effect
                         with respect of bankrupt or insolvent debtors;

                10.1.2   an order is issued or a resolution adopted regarding
                         liquidation of the Applicant, or the Applicant is
                         dissolved;

                10.1.3   the Applicant ceased to do business in Quebec,
                         interrupted its complete operations in Quebec;

                10.1.4   Society's decision to grand the Financial Contribution
                         was based on false or misleading information provided
                         by the Applicant which has a significant impact on the
                         Project;

                10.1.5   according to the Society, one or several important
                         change(s) was (were) made to the Project before the
                         date the authorization of such change(s) was (were)
                         received by the Applicant;

                10.1.6   the Society, acting reasonably, is of the opinion that
                         the Applicant has not carried out the Project promptly
                         and, among other things, has failed to respect the time
                         limits stipulated in the Agreement, unless, the
                         circumstances of such a situation belongs to a superior
                         force;

                10.1.7   the Applicant is in default to fulfil its obligations
                         under the terms and conditions of the Agreement;

                10.1.8   there has been a significant deterioration in the
                         financial or economic risks of the business of the
                         Applicant so that the completion and the operation of
                         the Project may be jeopardised during the entire term
                         of the Agreement;

                10.1.9   the Applicant does not create a minimum of 50 Jobs by
                         October 15, 2002.

        10.2   In case of default of the Applicant, the Society must first
               notify the Applicant it is in default and allows the Applicant a
               thirty (30) business day remedy period. If the Applicant remedies
               the situation in a reasonable manner within this remedy period,
               then the default modification will become null and void. If the
               Applicant does not
<PAGE>

               remedy the situation in a reasonable manner within this remedy
               period, then Investissement-Quebec may pursue the following
               remedies, separately or concurrently :

                10.2.1   suspend the disbursement of the Financial Contribution
                         for an indeterminate duration; and/or

                10.2.2   ask for the immediate reimbursement of the Financial
                         Contribution received in whole or in part only if the
                         Applicant is in default according to paragraph 10.1.3,
                         10.1.4 or 10.1.9;

                10.2.3   cancel the undisbursed portion of the Financial
                         Contribution in whole or in part;

        10.3   If, at the end of the Contract established in accordance with
               section 12, the total number of Jobs created during the term of
               the Contract is less than 400, the Society may request that the
               Applicant not be paid more than $6,300 per Job (or more than
               $6,500 per Job if a new call centre project in the province of
               Quebec begins by April 14, 2001) for Jobs created in the second
               year of the Contract.

11.     COMMITMENT FEE

        11.1   The present offer is subject to the payment, as at the date of
               the first disbursement of the Financial Contribution of a
               management fee (referred herein as the ("COMMITMENT FEE") of
               0,5,% of the Financial Contribution representing $ 22,536 plus
               applicable federal tax on goods and services and the Quebec sales
               tax, herein referred respectively as GST and PST.

        11.2   The commitment fee to be paid to Investissement-Quebec is not
               refundable totally or partially in any circumstances.

        11.3   The deposit of the commitment fee does not create any right in
               favour of the Applicant and does not oblige the Society in any
               way to disburse any portion of the Financial Contribution; these
               rights and obligations will only be created in the event that all
               the terms and conditions mentioned in this Agreement be met.

        11.4   For information purposes, the Society has the registration number
               GST 128621661 RT with the federal government and the registration
               number TVQ 1013387857 TQ 0001 with the government of Quebec.

12.     TERM OF THE AGREEMENT

        12.1   The effective date of this Agreement concerning the obligations
               of the Society is the date on which the Society receives a duly
               executed copy of the Agreement. The agreement will expire three
               full years after the date of hiring of the last of the up to 626
               Jobs covered by this Agreement.

13.     GENERAL CONDITIONS

        13.1   By accepting the terms and conditions of the Agreement, the
               Applicant declares that it has not entered into any major
               contractual covenant with respect to this Project prior to filing
               the application for financial assistance, except for the
               covenants already declared to the Society.

        13.2   An original of this duly executed Agreement, shall be returned by
               the Applicant to the Society within 30 days of the date that it
               is issued to the address below, failing which it shall become
               null and void.

        13.3   None of the Members of the Quebec National Assembly or the
               Parliament of Canada shall be allowed to participate in this
               Agreement nor to gain an advantage therefrom.

        13.4   This Agreement may not be transferred or assigned to a third
               party, except with the Society's prior written consent which
               shall not be unreasonably withheld.
<PAGE>

        13.5   The Project submitted must comply with all requirements
               stipulated in the applicable provincial and federal laws and
               regulations, including, without limitation, those regarding the
               environment.

        13.6   The Applicant agrees to indemnify and save harmless the parties,
               their trustees and their employees from any claim by a third
               party with respect to or as a result of the implementation of the
               Project

        13.7   The Applicant further acknowledges that the Financial
               Contribution does not constitute an association for the purpose
               of establishing a partnership or a joint venture nor create any
               trustee relationship between the Society and The Applicant.

        13.8   Should any modification whatsoever be necessary during the term
               of this Agreement, the Applicant shall submit a written request
               to that effect to the Society. The latter shall inform the
               Applicant of its decision in writing within 30 business days of
               receipt of the written request. If the Society does not respond
               in writing back to the Applicant within said 60 business days,
               then the modification is accepted.

        13.9   The Applicant agrees to inform the Society without delay of any
               material changes or any event likely to have a major impact on
               the costs, realization or nature of the Project.

        13.10  The Applicant has the legal capacity and the power necessary to
               operate its business and execute the Agreement.

        13.11  This Agreement shall be governed by and construed according to
               the applicable laws of the Province of Quebec and in particular
               according to the provisions of the Fund; the parties agree that
               the Superior Court of the Province of Quebec and its courts of
               appeal shall have the sole jurisdiction to hear any litigation
               resulting from the Agreement.

        13.12  All amounts expressed in dollars in the Agreement are quoted in
               the legal currency of Canada.

        13.13  For the purposes of the Agreement, the expression "BUSINESS DAY"
               means any day during which the offices of the Society are open
               for business in Montreal and in Quebec City.

14.     ANNOUNCEMENTS AND CEREMONIES

        14.1   Unless it advises otherwise, the Applicant hereby agrees to make
               a public announcement by way of a press release describing the
               name, the address, the type of business, the estimated cost of
               the Project, the amount and the type of the loan as well as a
               brief description of the Project.

        14.2   The Applicant will advise the Society in writing of the date on
               which the public announcement shall be made and the Applicant
               shall keep the Agreement confidential until such date.

        14.3   In the event that the Applicant does not make any official
               announcement concerning the Project, the Society may by itself,
               following a written five-day advice to the Applicant, make such
               official announcement by way of a press release containing the
               information mentioned in section 14.1.

        14.4   The Applicant shall inform the Society in writing, at least 14
               days in advance, of any official ceremony to be held with respect
               to the Project.

        14.5   The Applicant hereby agrees that representatives of the
               government of Quebec and of the Society may participate in any
               official ceremony related to the Project.

AND THE PARTIES IN THIS AGREEMENT HAVE SIGNED ON THE DATE AND AT THE PLACE
MENTIONED OPPOSITE THEIR RESPECTIVE SIGNATURE.

<PAGE>

Signed in Montreal, December 7, 2000.

INVESTISSEMENT-QUEBEC

By:  /s/ Guy Leblance
    ----------------------------------------
                 Signature

           GUY LEBLANC
    ----------------------------------------
           Name in capital letters

    DIRECTOR - FINANCIAL INCITATIVES
    ----------------------------------------
                 Title

Signed in                  ,     the                          .
           -----------------         -------------------------

ACI TELECENTRICS INC.

By:   /s/ Dana Olson
      --------------------------------------
                 Signature

         DANA OLSON
    ----------------------------------------
          Name in capital letters

                       COO
    ----------------------------------------
                 Title

<PAGE>

                           EXTRACT FROM THE MINUTES OF

                        A BOARD OF DIRECTORS' MEETING OF

                              ACI TELECENTRICS INC.

ACI TELECENTRICS INC., hereafter referred to as "the Company", held at its head
office, on                .
          ----------------

It is unanimously resolved that the Company:

1)       accepts the offer of financial contribution that Investissement-Quebec
         has granted as at___________________ by way of a financial contribution
         of up to $4,507,200 in accordance with the terms and conditions
         described in the said offer;

2)       authorizes Mister Dana Olson, chief operating officer, and the latter
         is herein authorized to accept on behalf of the Company the said offer
         of financial contribution in accordance with the terms and conditions
         herein described and to sign all documents necessary or relevant in
         order to apply the current resolution;

This copy constitutes a true copy of the resolution adopted by the directors of
ACI TELECENTRICS INC. at its meeting held on_______________________________.

Signed on  12/18/00  .
          -----------

         /s/ Rick Diamond
    ----------------------------------------
             Signature

         Rick Diamond
    ----------------------------------------
       Name of the secretaryTHIRD AMENDMENT TO AMENDED AND RESTATED
                         REVOLVING CREDIT LOAN AGREEMENT

THIS THIRD AMENDMENT TO AMENDED AND RESTATED REVOLVING

CREDIT LOAN AGREEMENT ("Amendment") is dated as of March 3 -28 2001 by and
between                                                  -----

ACI TELECENTRICS, INCORPORATED, a Minnesota corporation (the "Borrower") and

NATIONAL CITY BANK OF MINNEAPOLIS, a national banking association (the "Lender")

                                  WITNESSETH:

           WHEREAS, the Borrower and the Lender entered into a certain Revolving
  Agreement dated as of January 30, 1998 and a certain Amended and Restated Loan
  Agreement dated April 30, 1999 (collectively, the "Loan Agreement"), whereby
  the Lender, agreed to make Advances to the Borrower in the original principal
  amount of up to $2,000,000.00 ("Loan"); and

           WHEREAS, the Borrower and the Lender entered into a certain First
  Amendment to Amended and Restated Revolving Credit Loan Agreement dated as of
  April 30, 2000, and a certain Second Amendment to Revolving Credit Loan
  Agreement dated 3 - 23, 2000, whereby the Lender agreed to increase the
  maximum amount of the Loan from $2,000,000.00 to $4,000,000.00 and to extend
  the Termination Date to July 31, 2001; and

           WHEREAS, the Borrower has requested that the Lender extend a term
  loan facility to the Borrower in the original principal amount of $763,000.00;
  and

           WHEREAS, the Lender has agreed to make the term loan to the Borrower
  and modify certain other provisions of the Loan Agreement upon the terms and
  subject to the conditions set forth herein.

           NOW, THEREFORE, in consideration of the premises and for good and
valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, the parties hereto hereby covenant and agree as follows:

         1.     Capitalized Terms. All capitalized terms used herein and as
otherwise defined herein shall have the meanings ascribed to them in the Loan
Agreement.

         2.     Amendment. The Loan Agreement is hereby amended as follows:

<PAGE>

             a.  The title of the Loan Agreement is hereby amended to read as
                 follows:

                 "Amended and Restated Revolving Credit and Term Loan Agreement"

             b.  The following definition is hereby added to Section 1.01 of the
                 Loan Agreement:

                 "Term Note" means the Term Note of the Borrower payable to the
                 order of Lender in substantially in the form of Exhibit A- 1
                 attached hereto."

             C.  The definition of "Eligible Property" as set forth in Section
                 1.01 of the Loan Agreement is hereby amended by adding the
                 following additional exceptions:

                 "(4) Property, equipment and furniture owned by the Borrower
                 and locate outside the United States."

             d.  The definition of "Advance" as set forth in Section 1.01 of the
                 Loan Agreement is hereby amended by adding the following:

                 "Advance" means an advance to the Borrower by the Lender under
                 Section 2.01 or 2.01A of this Agreement."

             e.  The Loan Agreement is hereby amended to add the following
                 additional Article IIA:

                                  "Article IIA

                     Amount and Terms of the Term Advance."

        Section 2.01A Term Note Advance. The Lender agrees, on the terms and
        subject to the conditions herein set forth, to make one Advance pursuant
        to the Term Note in the aggregate amount of up to the sum of Seven
        Hundred Sixty-Three Thousand and no/100 dollars ($763,000.00). The
        Advance made pursuant to the Term Note under this Section 2.01A
        constitutes an Advance which may not be repaid and reborrowed.

        Section 2.02A Term Note. The Advance under Section 2.01A made by the
        Lender shall be evidenced by and payable with interest in accordance
        with the Term Note. The principal and all accrued interest due on the
        Term Note shall be payable as provided in the Term Note. The Advance
        pursuant to the Term Note shall bear interest as provided in the Term
        Note and as specified in this Agreement. Interest on the Term Note shall
        be computed and paid monthly on April 1, 2001 and on the 1st day of each
        succeeding month thereafter until September 30, 2001 (the "Maturity
        Date") at which time the entire principal balance of the Term Note is
        due and payable in full, unless an earlier acceleration occurs.

        Section 2.03A Interest under the Term Note. The principal balance of the
        Term Note outstanding from time-to-time during any month shall bear
        interest (computed on the basis of

<PAGE>

        the actual days elapsed in a 360-day year) at the Base Rate. Interest
        accruing on the unpaid principal balance of the Term Note outstanding
        from time-to-time shall be payable on the 1st day of each month as
        provided in Section 2.02A of this Agreement.

        Section 2.04A Use of Proceeds of the Term Note. The proceeds of the
        Advance pursuant to the Term Note shall be used to acquire furniture,
        fixtures and equipment for use by the Borrower in establishing a call
        center in Sherbrooke, Quebec, Canada.

        Section 2.05A Incorporation of Revolving Note Terms. Except as set forth
        in Article IIA of the Agreement, all of the terms and conditions of the
        Agreement as applicable to the Revolving Note as set forth in the
        Agreement shall apply to the Term Note and the Advance pursuant to the
        Term Note.

f.       The definition of "Event of Default" as set forth in Section 7.01 of
         the Loan Agreement is hereby amended to add the following additional
         clause:

             "(r) A default in the payment of any amount due under the Term Note
             when it becomes due and payable."

g.       All references in the Loan Agreement to "Revolving Note" or "Note"
         unless the context clearly otherwise applies, shall be deemed to
         include and refer to the Term Note. Notwithstanding anything contained
         within the Agreement to the contrary, the maximum Advances pursuant to
         both the Revolving Note and the Term Note shall not exceed the
         Borrowing Base.

3.     Conditions to Effectiveness of this Amendment. This Amendment shall not
become effective until, and shall become effective when, each of the following
provisions shall have been fulfilled:

             a.  The Lender shall have received this Amendment, duly executed by
                 the Borrower;

             b.  The Lender shall have received a signed copy of the certificate
                 of the Secretary or Assistant Secretary of the Borrower which
                 shall certify the names of the officers of the Borrower
                 authorized to sign this Amendment and the other documents or
                 certificates to be delivered pursuant to the Loan Agreement and
                 this Amendment by the Borrower and to request Advances under
                 Section 2.01. The Lender may conclusively rely on such
                 certificate until it shall receive a further certificate of the
                 Secretary or Assistant Secretary of the Borrower canceling or
                 amending the prior certificate and submitting the signatures of
                 the officers named in such further certificate.

             C.  The Lender shall have received the Term Note duly executed by
                 the Borrower.

             d.  The Lender shall have received an Amendment to Security
                 Agreement in form and substance acceptable to the Lender in its
                 sole discretion.

             e.  The Lender shall have received an Amendment to the ACI Illinois
                 Guaranty in form and substance acceptable to the Lender in its
                 sole discretion.
<PAGE>

             f.  The Lender shall have received an Amendment to the ACI Illinois
                 Security Agreement in form and substance acceptable to the
                 Lender in its sole discretion.

         4. Effect of Amendment; Representation and Warranties; No Waiver. The
Lender and the Borrower agree that after this Amendment becomes effective, the
Loan Agreement, as hereby amended, shall remain in full force and effect. The
Borrower warrants and represents that on and as of the date hereof and after
giving effect to this Amendment, (i) all of the representations and warranties
contained in the Loan Agreement as hereby amended are correct and complete in
all material respects as of the date hereof, as though made on and as of such
date, except to the extent such representations and warranties specifically
relate to an earlier date and (ii) no Default or Event of Default has occurred
or is continuing under the Loan Agreement, as amended hereby, and no event has
occurred which, with the passage of time or the giving of notice, would mature
into a Default or an Event of Default. The Borrower represents and warrants that
the Borrower has the power and legal right and authority to enter into this
Amendment, and neither this Amendment nor the agreements contained herein or
therein contravene or constitute a default under any agreement, instrument or
indenture to which the Borrower is a party or signatory or a provision of the
Borrower's Articles of Incorporation, By-Laws, or, to the best of the Borrower's
knowledge, any other agreement or requirement of law. The Borrower represents
and warrants that no consent, approval or authorization of or registration or
declaration with any Person, including but not limited to, any governmental
authority, is required in connection with the execution and delivery by the
Borrower of this Amendment, or the performance of the obligations of the
Borrower herein or therein described.

         5. Reference. From and after the effective date of this Amendment, each
reference in the Loan Agreement to "this Loan Agreement", this "Agreement",
"herein", "hereof", "hereby" or words of like import referring to the Loan
Agreement and each reference in any other document delivered in connection with
the Loan Agreement to the "Loan Agreement," "therein", "thereof", "thereby" or
words of like import referring to the Loan Agreement, shall mean and be a
reference to the Loan Agreement as amended by this Amendment, and each reference
in the Revolving Note, the Term Note, the Security Agreement, and any and all
other documents and agreements entered into with

<PAGE>

respect to the obligations under the Loan Agreement to "the Loan Agreement"
shall mean and be a reference to the Loan Agreement as amended by this
Amendment.

         6. Incorporation of Loan Agreement and other Loan Documents by
Reference; Ratification of Loan Documents. Except as expressly modified under
this Amendment, all of the terms, conditions, provisions, agreements,
requirements, promises, obligations, duties, covenants and representations of
the Borrower under the Loan Agreement, the Revolving Note, the Term Note, the
Security Agreement, and any and all other documents and agreements entered into
with respect to the obligations under the Loan Agreement are incorporated herein
by reference and are hereby ratified by the Borrower.

         7. Merger and Integration, Superseding Effect. The Loan Agreement, as
amended and modified by this Amendment, from and after the date hereof, embodies
the entire agreement and understanding between the parties hereto and supersedes
and has merged into it all prior oral and written agreements on the same
subjects by and between the parties hereto with the effect that this Amendment
shall control.

         8. Expenses. As provided in Section 8.04 of the Loan Agreement, as
amended hereby, the Borrower agrees to pay all of the expenses, including
reasonable attorneys fees and expenses, incurred by the Lender in connection
with this Amendment.

         IN WITNESS WHEREOF, the parties have duly executed this Amendment as of
the day and year first above written.

ACI TELECENTRICS, INCORPORATED,             NATIONAL CITY BANK OF
a Minnesota corporation                     MINNEAPOLIS, a national banking
                                            association
By:      /s/ W. Nolte
    -------------------------------         By:
Title:   C.F.O                                  -------------------------------
       ----------------------------         Its:
                                                 ------------------------------
By:
    -------------------------------
Title:
       ----------------------------

<PAGE>

                         AMENDMENT TO SECURITY AGREEMENT

         This Amendment to Security Agreement ("Amendment") is made this 23 day
of March, 2001, between ACI Telecentrics, Incorporated, a Minnesota corporation
("Debtor") and National City Bank of Minneapolis, a national banking association
("Secured Party").

                                   WITNESSETH

         WHEREAS, the Debtor executed a certain Security Agreement in favor of
Secured Party thereby granting a security interest in certain assets of the
Debtor to secure performance of a certain Revolving Note dated January 30, 1998
in the original principal amount of Two Million and no/100 dollars
($2,000,000.00) issued pursuant to a Revolving Credit Loan Agreement dated
January 30, 1998 as amended ("Loan Agreement"), and all other obligations of
Debtor to Secured Party of any nature whatsoever; and

         WHEREAS, Debtor and Secured Party have executed certain amendments to
the Loan Agreement, certain renewal promissory notes and such additional
promissory notes (included a Term Note) increasing the indebtedness of the
Debtor to the Secured Party to a maximum principal amount of Four Million Seven
Hundred Sixty-three Thousand and no/100 dollars ($4,763,000.00); and

         WHEREAS, the Debtor and Secured Party desire to amend the terms and
conditions of the Security Agreement.

         NOW, THEREFORE, in consideration of the Recitals, the extension of
credit evidenced by the Term Note, and the continuing extension of credit by
Secured Party to Debtor, Debtor and Secured Party hereby agree as follows:

         1.     Recitals. The Recitals set forth above are true and correct in
                all material respects and are incorporated herein by reference.

         2.     Capitalized Terms. All capitalized terms used herein and as
                otherwise defined herein shall have the meaning ascribed to them
                in the Loan Agreement and Security Agreement.

         3.     Amendment. The first sentence of Section 1.01 of the Security
                Agreement is hereby deleted and replaced with the following:

                     "1.01 Debtor hereby grants the Secured Party a security
                     interest (collectively referred to as the "Security
                     Interests"), in the property described below as security
                     for the payment and performance of that certain renewal
                     Revolving Note dated August _, 2000, in the principal
                     amount of Four Million and no/100 dollars ($4,000,000.00)
                     executed by Debtor in favor of Secured Party and that
                     certain Term Note dated March , 2001, in the principal
                     amount of Seven Hundred Sixty-Three Thousand and no/100
                     dollars ($763,000.00) executed by Debtor in favor of
                     Secured Party, issued pursuant to an Amended and Restated
                     Revolving Credit Loan Agreement dated April 30, 1999 as
                     amended from time-

<PAGE>

                     to-time including a certain Third Amendment to Amended and
                     Restated Revolving Credit Loan Agreement dated March --,
                     2001 ("Loan Agreement"), together with accrued but unpaid
                     interest thereon, costs of collection, including reasonable
                     attorney's fees, and all other obligations of Debtor to
                     Secured Party of any nature whatsoever (the
                     "Obligations")."

         4.     Binding Effect. Except as herein modified, all other terms and
                conditions of the Security Agreement shall remain in full force
                and effect.

IN WITNESS WHEREOF, the undersigned have executed this Amendment to Security
Agreement as of the day and year first above-written.

                                         AIC TELECENTRICS, INCORPORATED

                                         By      /s/ W Nolte
                                           -------------------------------------
                                         Its    William Nolte
                                            ------------------------------------

                                         NATIONAL CITY BANK OF
                                         MINNEAPOLIS
                                         By    /s/ Christopher A Flynn
                                            ------------------------------------
                                         Its   Asst Vice President
                                             -----------------------------------

487386-1

<PAGE>

                                    TERM NOTE

    $763,000.00                                    Date: March 28, 2001

    Minneapolis, Minnesota                         Due: September
    30, 2001

       For value received, the undersigned, ACI TELECENTRICS, INCORPORATED, a
Minnesota corporation, hereby promises to pay to the order of National City Bank
of Minneapolis, a national banking association (the "Lender") at its main office
in Minneapolis, Minnesota or at any other place designated at any time in
writing by the holder hereof, in lawful money of the United States of America,
the principal sum of Seven Hundred Sixty-Three Thousand and No/100 Dollars
($763,000.00) on September 30, 2001, the due date, as shown by the Bank's
liability record, together with interest (calculated on the basis of actual days
elapsed in a 360-day year) on the unpaid principal hereof, from the date hereof
until this Note is fully paid at an annual rate equal to the rate of interest
established by and publicly announced from time to time by Lender as its Base
Rate, with the understanding that Lender may lend to its customers at rates that
are above or below the Base Rate. Each change in the interest rate hereon shall
become effective on the day the corresponding change in the Base Rate becomes
effective if interest is calculated on the Base Rate. The Loan Agreement
contains provisions for increases in the interest rate payable hereunder upon
the happening of certain events set forth in the Loan Agreement. Provided,
however, that if the principal amount of this Note shall be less than $100,000
on the due date, this Note shall bear the same interest rate after it becomes
due as was in effect on such due date. As used herein, "due date" means the
maturity date hereof (whether it be the stated maturity date or such earlier
date by reason of acceleration) or, if this Note is payable upon demand, the
date of demand.

       Interest shall be payable monthly, on the 1st day of each month
commencing April, 2001 and on the 1st day of each succeeding month thereafter
until September 30, 2001, at which time the outstanding principal balance of
this Note, shall be due and payable in full. This Note is secured by a security
interest in all accounts receivable, work in process, furniture, fixtures and
equipment, general intangibles, and other property of the Borrower all as
described in the Security Agreement between the Borrower and Lender dated
January 30, 1998, as amended from time to time.

       If interest hereon is not paid when due, or if any other indebtedness of
the undersigned to Lender is not paid when due, or if the undersigned is in
default under any other agreement between the undersigned and Lender, or if a
garnishment summons or a writ of attachment is issued against or served upon
Lender for the attachment of any property of the undersigned in Lender's
possession or any indebtedness owing to the undersigned, or if the undersigned
shall submit to Lender any credit application or financial statement containing
information which shall prove to be incorrect in any respect when made, or if
the undersigned shall fail to pay when due any indebtedness the undersigned may
owe for money borrowed, of if the holder shall at any time in good faith believe
that the prospect of due and punctual payment of the Note is materially
impaired, then, in any such event, the holder hereof may, at its option, declare
this Note to be immediately due and payable, together with all unpaid interest
accrued hereon, without notice or demand; provided, however, that if this Note
is payable upon

<PAGE>

demand, nothing herein contained shall preclude or limit the holder hereof from
demanding payment of this Note at any time and for any reason, without notice.

       This Note is the Term Note referred to in that certain Third Amendment to
Amended and Restated Revolving Credit Loan Agreement between Lender and the
Borrower dated of even date herewith ("Loan Agreement") and has been executed by
the Borrower and delivered and issued by Lender in accordance with the Loan
Agreement and Lender is entitled to all the benefits, rights and privileges
contained in the Loan Agreement.

       This Note shall also become automatically due and payable (including
unpaid interest accrued hereon) without notice or demand should a petition be
filed by or against the undersigned under the United States Bankruptcy Code, or
if a trustee, receiver or similar officer is appointed for the undersigned or
for the undersigned's property. If this Note is not paid on the due date, the
bank shall have the right to set off the indebtedness evidenced by this Note
against any indebtedness of the Bank to the undersigned. The holder hereof may
at any time renew this Note or extend its maturity date for any period and
release any security for, or any part to, this Note, all without notice to or
consent of and without releasing any accommodation maker, endorser or guarantor.
The undersigned agrees to pay all costs of collection, including attorneys' fees
and legal expenses, in the event this Note is not paid when due whether suit is
commenced or not, including costs and expenses in litigation, bankruptcy, or
insolvency proceedings. Presentment or other demand for payment, notice of
dishonor and protest are hereby waived by the undersigned. This Note shall be
governed by the substantive laws of the State of Minnesota, except insofar as
the Bank may rely on the laws of the United States to justify the interest rate
charged hereunder. The undersigned hereby irrevocably submits to the
jurisdiction of the Minnesota District Court, Fourth Division, and the Federal
District Court, District of Minnesota, Fourth Division, over any action or
proceeding arising out of or relating to this Note and agrees that all claims in
respect of such action or proceeding may be heard and determined in any such
court.

                                     ACI TELECENTRICS, INCORPORATED

                                       /s/ W Nolte
                                     -----------------------------------------

                                     By:    William Nolte
                                        --------------------------------------

                                     Its:  C.F.O.
                                         -------------------------------------

                                     By:
                                        --------------------------------------
                                     Its:
                                         -------------------------------------

ADDRESS OF THE BORROWER

3100 West Lake Street
Minneapolis, Minnesota 55416-4510

487503-1

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00025-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00025-of-00352.parquet"}]]