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Exhibit 10.52  

EXECUTION COPY  

 
  COPYRIGHT COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

        THIS AGREEMENT ("Agreement"), dated as of January 26, 2004, is by and between AEGIS COMMUNICATIONS GROUP, INC., a corporation with its chief
executive office at 7880 Bent Branch Drive, Suite 150, Irving, Texas 75063 ("Parent"), and each of Parent's subsidiaries identified on the signature pages hereof (such subsidiaries, together with
Parent, hereinafter referred to individually as a "Debtor" and individually and collectively, jointly and severally, as "Debtors") and WILMINGTON TRUST COMPANY, a Delaware banking corporation, as
Collateral Trustee for the Noteholders (as defined below), having an office at 1100 North Market Street, Rodney Square North, Wilmington, DE 19896 (in such capacity, "Secured Party"). 

 
 

W I T N E S S E T H:    
    

        WHEREAS, each Debtor has adopted, used and is using, and is the owner of the entire right, title, and interest in and to the copyrights described below its name
in Schedule A hereto and made a part hereof; and 

        WHEREAS,
Parent has issued (a) the Secured Promissory Note dated as of November 5, 2003 made by Parent in the amount of $14,087,352.00 (the "Original DB Note") to the order
of Deutsche Bank AG London, acting through DB Advisors, LLC ("DB"), as amended and restated in its entirety by the Amended and Restated Secured Promissory Note dated January 28, 2004 made by
Parent in the amount of $10,087,352.00 to the order of DB (the "DB Note") and (b) the Secured Promissory Note dated as of November 5, 2003 in the amount of $14,143,815.00 (the "Original
Essar Note" and together with the Original DB Note, the "Original Notes") to the order of Essar Global Limited ("Essar" and together with DB, the "Administrative Agents" and together with their
respective successors and assigns under
the Notes referred to below, the "Noteholders"), as amended and restated in its entirety by the Amended and Restated Secured Promissory Note dated January 28, 2004 (the "Essar Note" and,
together with the DB Note, the "Notes"), made by Parent in the amount of $10,143,815.00 to the order of Essar. Capitalized terms not otherwise defined in this Amendment have the same meanings as
specified in the Notes; and 

        WHEREAS,
in accordance with the terms of the Original Notes and in order to induce Noteholders to accept the Notes in replacement for the Original Notes, Debtors have agreed to grant to
Secured Party certain collateral security as set forth herein; 

        NOW,
THEREFORE, in consideration of the premises and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each Debtor hereby agrees as
follows: 

        1.    GRANT OF SECURITY INTEREST    

        As
collateral security for the prompt performance, observance and indefeasible payment in full of all of the Obligations (as hereinafter defined), each Debtor hereby grants to Secured
Party a continuing security interest in and a general lien upon, and a conditional assignment of, the following (being collectively referred to herein as the "Collateral"): (a) all of such
Debtor's now existing or hereafter acquired right, title, and interest in and to all of such Debtor's copyrights, whether registered or unregistered, and all applications, registrations and recordings
relating to such copyrights as may at any time be filed in the United States Copyright Office or in any similar office or agency of the United States, any State thereof, any political subdivision
thereof or in any other country to the extent permitted under applicable law, including, without limitation, the copyrights and applications, registrations, exclusive copyright licenses and recordings
described below such Debtor's name in Schedule A hereto, together with all rights and privileges arising under applicable law with respect to
such Debtor's use of any copyrights, and all reissues, extensions, continuations and renewals thereof (all 

 

of
the foregoing being collectively referred to herein as the "Copyrights"); (b) all present and future license and distribution agreements pertaining to the Copyrights; (c) all income,
fees, royalties and other payments at any time due or payable with respect thereto, including, without limitation, payments under all licenses at any time entered into in connection therewith;
(d) the right to sue for past, present and future infringements thereof; (e) all rights corresponding thereto throughout the world; and (f) any and all other proceeds of any of
the foregoing, including, without limitation, damages and payments or claims by such Debtor against third parties for past or future infringement of the Copyrights. 

        2.    OBLIGATIONS SECURED    

        The
security interest, lien and other interests granted to Secured Party pursuant to this Agreement shall secure the prompt performance, observance and payment in full of any and all
obligations, liabilities and indebtedness of every kind, nature and description owing by Debtors to Lenders and Secured Party and/or their affiliates, including principal, interest, charges, fees,
costs and expenses, however evidenced, whether as principal, surety, endorser, guarantor or otherwise, arising under this Agreement, the Notes, or any of the other Loan Documents, whether now existing
or hereafter arising, whether arising before, during or after the initial or any renewal term of the Notes or after the commencement of any case with respect to any Debtor under the United States
Bankruptcy Code or any similar statute (including, without limitation, the payment of interest and other amounts which would accrue and become due but for the commencement of such case), whether
direct or indirect, absolute or contingent, joint or several, due or not due, primary or secondary, liquidated or unliquidated, secured or unsecured, and however acquired by Lenders or Secured Party
(all of the foregoing being collectively referred to herein as the "Obligations"). As long as Debtors are not in Default under the Notes (or either of them), Secured Party hereby grants Debtors a
fully paid-up exclusive license under all Copyrights identified as Collateral herein, and notwithstanding the above paragraph, such exclusive license includes: (a) all present and
future license and distribution agreements pertaining to the Copyrights, (b) the right to all income, fees, royalties, and other payments or proceeds at any time due or payable with respect
thereto, (c) the right to sue for past, present and future infringement of the Copyrights, and (d) any and all other proceeds of any of the foregoing, including without limitation,
damages and payments or claims by any Debtor against third parties for past or future infringement of the Copyrights. 

        3.    REPRESENTATIONS, WARRANTIES AND COVENANTS    

        Each
Debtor hereby represents, warrants and covenants with and to Secured Party the following (all of such representations, warranties and covenants being continuing so long as any of
the Obligations are outstanding): 

        (a)   Such
Debtor shall pay and perform all of the Obligations according to their terms. 

        (b)   All
of the existing Collateral is in full force and effect, and such Debtor owns the sole, full and clear title thereto, and the right and power to grant the security
interest and conditional assignment granted hereunder. Debtors shall, at Debtors' joint and several expense, perform all acts and execute all documents necessary to maintain the existence of the
Collateral consisting of registered Copyrights as registered copyrights, including, without limitation, the filing of any renewal affidavits and applications. The Collateral is not subject to any
liens, claims, mortgages, assignments, licenses, security interests or encumbrances of any nature whatsoever, except: (i) the security interests granted hereunder and pursuant to the Notes,
(ii) the security interests permitted under the Notes, and (iii) the licenses permitted under Section 3(e) below. 

        (c)   Debtors
shall not assign, sell, mortgage, lease, transfer, pledge, hypothecate, grant a security interest in or lien upon, encumber, grant an exclusive or
non-exclusive license relating to the Collateral, or otherwise dispose of any of the Collateral, in each case without the prior written 

2

 

consent
of Secured Party, except as otherwise permitted herein or in the Notes. Nothing in this Agreement shall be deemed a consent by Secured Party to any such action, except as such action is
expressly permitted hereunder. 

        (d)   Debtors
shall, at Debtors' joint and several expense, promptly perform all acts and execute all documents requested at any time by Secured Party to evidence, perfect,
maintain, record or enforce the security interest in and conditional assignment of the Collateral granted hereunder or to otherwise further the provisions of this Agreement. Debtors hereby authorize
Secured Party to execute and file one or more financing statements (or similar documents) with respect to the Collateral, signed only by Secured Party or as otherwise determined by Secured Party.
Debtors further authorize Secured Party to have this Agreement or any other similar security agreement filed with the United States Copyright Office or any other appropriate federal, state or
government office. Notwithstanding any other provision of this Agreement, it shall be the responsibility and obligation of the Debtors to execute all documents and to make any filings and perform any
other actions necessary to evidence, perfect, maintain, record and enforce the security interest in the Collateral granted pursuant to this Agreement. 

        (e)   As
of the date hereof, Debtors do not have any Copyrights registered, or subject to pending applications, in the United States Copyright Office or any similar office or
agency in the United States, any State thereof, any political subdivision thereof or in any other country, other than those described in  Schedule A hereto and have not granted any licenses with
respect thereto other than as set forth in  Schedule B hereto. 

        (f)    Each
Debtor shall, concurrently with the execution and delivery of this Agreement, execute and deliver to Secured Party five (5) originals of a Special Power of
Attorney in the form of Exhibit I annexed hereto, with appropriate insertions, for the implementation of the assignment, sale or other disposition of the Collateral pursuant to Secured Party's
exercise of the rights and remedies granted to Secured Party hereunder. 

        (g)   Secured
Party may, in its discretion, pay any amount or do any act which any Debtor fails to pay or do as required hereunder or as requested by Secured Party to
preserve, defend, protect, maintain, record or enforce the Obligations, the Collateral, or the security interest and conditional assignment granted hereunder, including, but not limited to, all filing
or recording fees, court costs, collection charges, reasonable attorneys' fees and legal expenses. Debtors shall be liable to Secured Party jointly and severally for any such payment, which payment
shall be deemed an advance by Secured Party to Debtors, shall be payable on demand together with interest at the rate then applicable to the Obligations set forth in the Notes and shall be part of the
Obligations secured hereby. 

        (h)   Debtors
shall not file any application for the registration of a Copyright with the United States Copyright Office or any similar office or agency in the United States,
unless Debtors have given Secured Party thirty (30) days prior written notice of such action. If any Debtor deems it necessary to file such an application prior to receiving approval, such
Debtor shall be allowed to do so upon written notice to Secured Party and subject to Secured Party's right to instruct such Debtor to withdraw such application. If, after the date hereof, any Debtor
shall (i) obtain any registered Copyright or, or apply for any such registration in the United States Copyright Office or in any similar office or agency in the United States, any State
thereof, any political subdivision thereof or in any other country, or (ii) become the owner of any copyright registrations or applications for copyright registration used in the United States
or any State thereof, political subdivision thereof or in any other country, the provisions of Section 1 hereof shall automatically apply thereto. Upon the request of Secured Party, the
appropriate Debtor shall promptly execute and deliver to Secured Party any and all assignments, agreements, instruments, documents and 

3

 

such
other papers as may be requested by Secured Party to evidence the security interest in and conditional assignment of such Copyright in favor of Secured Party. 

        (i)    Debtors
have not abandoned any of the Copyrights and Debtors will not do any act, nor omit to do any act, whereby the Copyrights may become abandoned, invalidated,
unenforceable, avoided, or avoidable. Debtors shall notify Secured Party immediately if any Debtor knows or has reason to know of any reason why any application, registration, or recording with
respect to the Copyrights may become canceled, invalidated, avoided, or avoidable. 

        (j)    Debtors
shall render any assistance, as Secured Party shall determine is necessary, to Secured Party in any proceeding before the United States Copyright Office, any
federal or state court, or any similar office or agency in the United States, any State thereof, any political subdivision thereof or in any other country, to maintain such application and
registration of the Copyrights as Debtors' exclusive property and to protect Secured Party's interest therein, including, without limitation, filing of renewals. 

        (k)   No
material infringement or unauthorized use presently is being made of any of the Copyrights that would adversely affect in any material respect the fair market value
of the Collateral or the benefits of this Agreement granted to Secured Party, including, without limitation, the validity, priority or perfection of the security interest granted herein or the
remedies of Secured Party hereunder. Debtors shall promptly notify Secured Party if any Debtor (or any affiliate or subsidiary thereof) learns of any use by any person of any process or product which
infringes on any Copyright or is likely to cause confusion with any Copyright. If requested by Secured Party, Debtors (or the applicable individual Debtor, as appropriate), at Debtors' joint and
several expense, shall join with Secured Party in such action as Secured Party, in Secured Party's discretion, may deem advisable for the protection of Secured Party's interest in and to the
Copyrights. 

        (l)    Debtors
assume all responsibility and liability arising from the use of the Copyrights and Debtors, jointly and severally, hereby indemnify and hold Secured Party
harmless from and against any claim, suit, loss, damage, or expense (including reasonable attorneys' fees and legal expenses) arising out of any alleged defect in any product manufactured, promoted,
or sold by any Debtor (or any affiliate or subsidiary thereof) in connection with any Copyright or out of the manufacture, promotion, labeling, sale or advertisement of any such product by any Debtor
(or any affiliate or subsidiary thereof). The foregoing indemnity shall survive the payment of the Obligations, the termination of this Agreement and the termination of the Notes. 

        (m)  Debtors
shall promptly pay Secured Party for any and all expenditures made by Secured Party pursuant to the provisions of this Agreement or for the defense, protection
or enforcement of the Obligations, the Collateral, or the security interests and conditional assignment granted hereunder, including, but not limited to, all filing or recording fees, court costs,
collection charges, travel expenses, and attorneys' fees and legal expenses. Such expenditures shall be payable on demand, together with interest at the rate then applicable to the Obligations set
forth in the Notes and shall be part of the Obligations secured hereby. 

        4.    EVENTS OF DEFAULT    

        The
occurrence or existence of any Event of Default under and as defined in the Notes is referred to herein individually as an "Event of Default," and collectively as "Events of
Default." 

        5.    RIGHTS AND REMEDIES    

        At
any time an Event of Default exists or has occurred and is continuing, in addition to all other rights and remedies of Secured Party, whether provided under this Agreement, the Notes,
the other Loan Documents, applicable law or otherwise, Secured Party shall have the following rights and 

4

 

remedies
which may be exercised without notice to, or consent by, Debtors except as such notice or consent is expressly provided for hereunder: 

        (a)   All
Obligations shall become immediately due and payable, without notice or demand, as provided in the Notes. 

        (b)   Secured
Party may make use of any Copyrights for the sale of goods, completion of work-in-process or rendering of services in connection with
enforcing any
other security interest granted to Secured Party by Debtors or any subsidiary or affiliate of any Debtor or for such other reason as Secured Party may determine. 

        (c)   Secured
Party may grant such license or licenses relating to the Collateral for such term or terms, on such conditions, and in such manner, as Secured Party shall in its
discretion deem appropriate. Such license or licenses may be general, special or otherwise, and may be granted on an exclusive or non-exclusive basis throughout all or any part of the
United States of America, its territories and possessions, and all foreign countries. 

        (d)   Secured
Party may assign, sell or otherwise dispose of the Collateral or any part thereof, either with or without special conditions or stipulations  except that if notice to any Debtor of intended disposition
of Collateral is required by law, the giving of ten (10) Business Days prior written
notice to either Parent or such Debtor of any proposed disposition shall be deemed reasonable notice thereof and Debtors waive any other notice with respect thereto. Secured Party shall have the power
to buy the Collateral or any part thereof, and Secured Party shall also have the power to execute assurances and perform all other acts which Secured Party may, in its discretion, deem appropriate or
proper to complete such assignment, sale, or disposition. In any such event, Debtors shall be liable for any deficiency. 

        (e)   In
addition to the foregoing, in order to implement the assignment, sale, or other disposition of any of the Collateral pursuant to the terms hereof, Secured Party may
at any time execute and deliver on behalf of Debtors or any individual Debtor, as appropriate, pursuant to the authority granted in the Powers of Attorney described in Section 3(f) hereof, one
or more instruments of assignment of the Copyrights (or any application, registration, or recording relating thereto), in form suitable for filing, recording, or registration in connection with the
exercise of the remedies otherwise provided herein. Debtors agree to pay Secured Party on demand all costs incurred in any such transfer of the Collateral, including, but not limited to, any taxes,
fees, and reasonable attorneys' fees and legal expenses. Debtors agree that Secured Party has no obligation to preserve rights to the Copyrights against any other parties. 

        (f)    Secured
Party may first apply the proceeds actually received from any such license, assignment, sale or other disposition of any of the Collateral to the costs and
expenses thereof, including, without limitation, reasonable attorneys' fees and all legal, travel and other expenses actually incurred by Secured Party. Thereafter, Secured Party may apply any
remaining proceeds to the Obligations in the order and manner provided in the Notes. Debtors shall remain liable to Secured Party for any of the Obligations remaining unpaid after the application of
such proceeds, and Debtors shall pay Secured Party on demand any such unpaid amount, together with interest at the rate then applicable to the Obligations set forth in the Notes. 

        (g)   Each
Debtor shall supply to Secured Party or to Secured Party's designee such Debtor's knowledge and expertise relating to the manufacture and sale of the products to
which the Copyrights relate and the distribution thereof. 

        (h)   Nothing
contained herein shall be construed as requiring Secured Party to take any such action at any time. All of Secured Party's rights and remedies, whether provided
under this Agreement, the other Loan Documents, applicable law, or otherwise, shall be cumulative and none is exclusive. Such rights and remedies may be enforced alternatively, successively, or
concurrently. 

5

 

        6.    JURY TRIAL WAIVER; OTHER WAIVERS

                AND CONSENTS; GOVERNING LAW    

        (a)   The
validity, interpretation and enforcement of this Agreement and the other Loan Documents and any dispute arising out of the relationship between the parties hereto,
whether in contract, tort, equity or otherwise, shall be governed by the internal laws of the State of New York (without giving effect to principles of conflicts of law. 

        (b)   Debtors
and Secured Party irrevocably consent and submit to the non-exclusive jurisdiction of the Supreme Court of the State of New York for New York County
and the United States District Court for the Southern District of New York and waive any objection based on venue or forum non conveniens with respect
to any action instituted therein arising under this Agreement or any of the other Loan Documents or in any way connected or related or incidental to the dealings of Debtors and Secured Party in
respect of this Agreement or the other Loan Documents or the transactions related hereto or thereto, in each case whether now existing or thereafter arising, and whether in contract, tort, equity or
otherwise, and agree that any dispute with respect to any such matters shall be heard only in the courts described above (except that Secured Party shall have the right to bring any action or
proceeding against any Debtor or its property in the courts of any other jurisdiction which Secured Party deems necessary or appropriate in order to realize on the Collateral or to otherwise enforce
its rights against a Debtor or its property). 

        (c)   Each
Debtor hereby waives personal service of any and all process upon it and consents that all such service of process may be made by certified mail (return receipt
requested) directed to its address set forth herein and service so made shall be deemed to be completed five (5) days after the same shall have been so deposited in the U.S. mails, or, at
Secured Party's option, by service upon such Debtor in any other manner provided under the rules of any such courts. Within thirty (30) days after such service, such Debtor shall appear in
answer to such process, failing which such Debtor shall be deemed in default and judgment may be entered by Secured Party against such Debtor for the amount of the claim and other relief requested. 

        (d)   EACH
DEBTOR AND SECURED PARTY EACH HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION (I) ARISING UNDER THIS AGREEMENT OR
ANY OF THE OTHER LOAN DOCUMENTS OR (II) IN ANY WAY
CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF ANY DEBTOR AND SECURED PARTY IN RESPECT OF THIS AGREEMENT OR ANY OF THE OTHER LOAN DOCUMENTS OR THE TRANSACTIONS RELATED HERETO OR THERETO IN
EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE. EACH DEBTOR AND SECURED PARTY EACH HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM, DEMAND,
ACTION OR CAUSE OF ACTION SHALL BE DECIDED BY COURT TRIAL WITHOUT A JURY AND THAT SUCH DEBTOR OR SECURED PARTY MAY FILE AN ORIGINAL COUNTERPART OF A COPY OF THIS AGREEMENT WITH ANY COURT AS WRITTEN
EVIDENCE OF THE CONSENT OF SUCH DEBTOR AND SECURED PARTY TO THE WAIVER OF THEIR RIGHT TO TRIAL BY JURY. 

        (e)   Secured
Party shall not have any liability to Debtors (whether in tort, contract, equity or otherwise) for losses suffered by Debtors or any individual Debtor in
connection with, arising out of, or in any way related to the transactions or relationships contemplated by this Agreement, or any act, omission or event occurring in connection herewith, unless it is
determined by a final and non-appealable judgment or court order binding on Secured Party that the losses were the result of acts or omissions constituting gross negligence or willful
misconduct. In any such litigation, Secured 

6

 

Party
shall be entitled to the benefit of the rebuttable presumption that it acted in good faith and with the exercise of ordinary care in the performance by it of the terms of this Agreement and the
other Loan Documents. 

        7.    MISCELLANEOUS    

        (a)   All
notices, requests and demands to or upon the respective parties hereto to be effective shall be in writing and otherwise as provided in the Notes. 

        (b)   All
references to the plural herein shall also mean the singular and to the singular shall also mean the plural. All references to Debtor and Secured Party pursuant to
the definitions set forth in the recitals hereto, or to any other person herein, shall include their respective successors and assigns. The words "hereof," "herein," "hereunder," "this Agreement" and
words of similar import when used in this Agreement shall refer to this Agreement as a whole and not any particular provision of this Agreement and as this Agreement now exists or may hereafter be
amended, modified, supplemented, extended, renewed, restated or replaced. For purposes of this Agreement, an Event of Default shall exist or continue or be continuing until such Event of Default is
waived or otherwise cured in accordance with Section 7(e) hereof. All references to the term "Person" or "person" herein shall mean any individual, sole proprietorship, partnership, corporation
(including, without limitation, any corporation which elects subchapter S status under the Internal Revenue Code of 1986, as amended), limited liability company, limited liability partnership,
business trust, unincorporated association, joint
stock company, trust, joint venture or other entity or any government or any agency or instrumentality or political subdivision thereof. 

        (c)   This
Agreement, the other Loan Documents and any other document referred to herein or therein shall be binding upon Debtors and their successors and assigns and inure to
the benefit of and be enforceable by Lenders, Secured Party and their successors and assigns. 

        (d)   If
any provision of this Agreement is held to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate this Agreement as a whole, but this
Agreement shall be construed as though it did not contain the particular provision held to be invalid or unenforceable and the rights and obligations of the parties shall be construed and enforced
only to such extent as shall be permitted by applicable law. 

        (e)   Neither
this Agreement nor any provision hereof shall be amended, modified, waived or discharged orally or by course of conduct, but only by a written agreement signed
by an authorized officer of Secured Party. Secured Party shall not, by any act, delay, omission or otherwise be deemed to have expressly or impliedly waived any of its rights, powers and/or remedies
unless such waiver shall be in writing and signed by an authorized officer of Secured Party. Any such waiver shall be enforceable only to the extent specifically set forth therein. A waiver by Secured
Party of any right, power and/or remedy on any one occasion shall not be construed as a bar to or waiver of any such right, power and/or remedy which Secured Party would otherwise have on any future
occasion, whether similar in kind or otherwise. 

        8.    AGENCY FOR PROTECTION.    

        Secured
Party hereby appoints Wells Fargo Foothill ("WFF") and each Noteholder as its agent (and each Noteholder hereby accepts such appointment) for the purpose of perfecting the
Secured Party's Liens in assets which, in accordance with Article 9 of the Code can be perfected only by possession or control. It is understood that WFF will hold any such assets on which the
Secured Party's Liens exist until Discharge of Senior Lender Claims (as defined in the Intercreditor and Subordination Agreement dated as of the date hereof to which the Secured Party is a party).
Should any Noteholder obtain possession or control of any such Collateral, such Noteholder shall notify Secured Party thereof, and, promptly upon Secured Party's request therefor shall deliver
possession or control of such Collateral to WFF or, upon Discharge of Senior Lender Claims, Secured Party or in accordance with Secured Party's instructions. 

7

 

        IN
WITNESS WHEREOF, Debtors and Secured Party have executed this Agreement as of the day and year first above written. 

	

 	
 	
AEGIS COMMUNICATIONS GROUP, INC.,

a Delaware corporation
	

 	
 	

By:	

/s/  HERMAN M. SCHWARZ      

	 	 	 	Title:	President and Chief Executive Officer
	

 	
 	
ADVANCED TELEMARKETING

CORPORATION, a Nevada corporation
	

 	
 	

By:	

/s/  HERMAN M. SCHWARZ      

	 	 	 	Title:	President and Chief Executive Officer
	

 	
 	
IQI, INC., a New York corporation
	

 	
 	

By:	

/s/  HERMAN M. SCHWARZ      

	 	 	 	Title:	President and Chief Executive Officer
	

 	
 	
LEXI INTERNATIONAL, INC., a California corporation
	

 	
 	

By:	

/s/  HERMAN M. SCHWARZ      

	 	 	 	Title:	President and Chief Executive Officer
	

 	
 	
INTERSERV SERVICES CORPORATION, a Delaware corporation
	

 	
 	

By:	

/s/  GENE SPEYER      

	 	 	 	Title:	President
	

 	
 	
WILMINGTON TRUST COMPANY.,

as Secured Party
	

 	
 	

By:	

/s/  JAMES J. MCGINLEY      

	 	 	 	Title:	Authorized Signatory

8

 

	STATE OF GEORGIA	 	)	 	 
	 	 	) ss.:	 	 
	COUNTY OF FULTON	 	)	 	 

        On
this    day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of AEGIS COMMUNICATIONS GROUP, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of
Directors of said corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

	

STATE OF GEORGIA	
 	

)	
 	

 
	 	 	) ss.:	 	 
	COUNTY OF FULTON	 	)	 	 

        On
this    day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of ADVANCED TELEMARKETING CORPORATION, the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of
Directors of said corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

	

STATE OF GEORGIA	
 	

)	
 	

 
	 	 	) ss.:	 	 
	COUNTY OF FULTON	 	)	 	 

        On
this    day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of IQI, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said
corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

9

 

	STATE OF GEORGIA	 	)	 	 
	 	 	) ss.:	 	 
	COUNTY OF FULTON	 	)	 	 

        On
this    day of January, 2004, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief
Executive Officer of LEXI INTERNATIONAL, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors
of said corporation. 

	 	 	/s/  KAREEM MADDISON      
 Notary Public

	

STATE OF TEXAS	
 	

)	
 	

 
	 	 	) ss.:	 	 
	COUNTY OF DALLAS	 	)	 	 

        On
this    day of January, 2004, before me personally came Eugene G. Speyer, to me known, who being duly sworn, did depose and say, that he is the President of INTERSERV
SERVICES CORPORATION, the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	 	 	/s/  MARY L. HARADER      
 Notary Public

	

STATE OF NEW YORK	
 	

)	
 	

 
	 	 	) ss.:	 	 
	COUNTY OF NEW YORK	 	)	 	 

        On
this 23rd day of January, 2004, before me personally came James J. McGinley, to me known, who being duly sworn, did depose and say, that he is the Authorized Signatory of WILMINGTON
TRUST COMPANY, the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	 	 	/s/  CHRISTINE DIONNE      
 Notary Public

10

 
 
 

SCHEDULE A
  TO
  COPYRIGHT COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

 
  LIST OF COPYRIGHTS AND COPYRIGHT APPLICATIONS

	A.
	AEGIS
COMMUNICATIONS GROUP, INC. 

	Copyright

	 	Registration Number
	 	Registration Date

	aDialer	 	None	 	None
	Aegis Tags	 	None	 	None
	Client Interface Suite	 	None	 	None
	CTI	 	None	 	None
	VTC	 	None	 	None
	VTC Lite	 	None	 	None
	

 	
 	

 	
 	

 
	Copyright Application

	 	Serial Number
	 	Application Date

	None.	 	 	 	 

11

 
 
 

SCHEDULE B
  TO
  COPYRIGHT COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

 
 

LIST OF LICENSES

12

 
 
 

EXHIBIT I
  TO
  COPYRIGHT COLLATERAL ASSIGNMENT
  AND SECURITY AGREEMENT    
    

 
 

SPECIAL POWER OF ATTORNEY

	STATE OF	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF	 	)	 	 

        KNOW
ALL MEN BY THESE PRESENTS, that [DEBTOR] ("Debtor"), having an office at                        , hereby appoints and constitutes,
severally, WILMINGTON TRUST
COMPANY, as Agent ("Secured Party"), and each of its officers, its true and lawful attorney, with full power of substitution and with full power and authority to perform the following acts on behalf
of Debtor: 

        1.     Execution
and delivery of any and all agreements, documents, instrument of assignment, or other papers which Secured Party, in its discretion, deems necessary or
advisable for the purpose of assigning, selling, or otherwise disposing of all right, title, and interest of Debtor in and to any copyrights and all registrations, recordings, reissues, extensions,
and renewals thereof, or for the purpose of recording, registering and filing of, or accomplishing any other formality with respect to the foregoing. 

        2.     Execution
and delivery of any and all documents, statements, certificates or other papers which Secured Party, in its discretion, deems necessary or advisable to further
the purposes described in Subparagraph 1 hereof. 

        This
Power of Attorney is made pursuant to a Copyright Collateral Assignment and Security Agreement, dated of even date herewith, between Debtor and Secured Party (the "Security
Agreement") and is subject to the terms and provisions thereof. This Power of Attorney, being coupled with an interest, is irrevocable until all "Obligations", as such term is defined in the Security
Agreement, are paid in full and the Security Agreement is terminated in writing by Secured Party. 

	Dated: January    , 2004	 	 	 
	

 	
 	
[DEBTOR]
	

 	
 	

By:	

 
	 	 	 	 	

	

 	
 	

Title:	

 
	 	
 	
 	

 	

13

 

	STATE OF	 	)	 	 
	 	 	)	 	ss.:
	COUNTY OF	 	)	 	 

        On
this    day of January, 2004, before me personally came                        , to me known, who being duly
sworn, did depose and say, that he is the                        of
[DEBTOR], the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	
 Notary Public

	 	 

14

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Exhibit 10.53  

 
  STOCK PLEDGE AGREEMENT    
    

        THIS STOCK PLEDGE AGREEMENT ("Pledge Agreement"), dated January 26, 2004, is by AEGIS COMMUNICATIONS GROUP, INC., a Delaware corporation ("Parent"),
with its chief executive office at 7880 Bent Branch Drive, Suite 150, Irving, Texas 75063 and certain of its subsidiaries signatory hereto (collectively, with Parent, "Pledgors" and each individually
a "Pledgor") to and in favor of WELLS FARGO FOOTHILL, INC., a California corporation, as the arranger and administrative agent for the Lenders (as defined below), having an office at One Boston
Place, 18th floor, Boston, Massachusetts 02108 ("Agent") and the Lenders from time to time party to the Loan Agreement referred to below ("Lenders" and together with Agent, collectively "Pledgee").
All capitalized terms used herein and not defined shall have the meanings given to them in the Loan Agreement (as defined below). 

 
 

W I T N E S S E T H:    
    

        WHEREAS, each Pledgor is now the direct and beneficial owner of all of the issued and outstanding shares of capital stock of each of the corporations (each
individually, an "Issuer" and collectively, "Issuers") described below its name on Exhibit A hereto and made a part hereof (the "Pledged Securities"); and 

        WHEREAS,
Pledgee, Pledgors and certain additional subsidiaries of Parent, including Issuers, have entered into or are about to enter into financing arrangements pursuant to which Pledgee
may make loans and advances and provide other financial accommodations to Pledgors and certain of their affiliates (collectively, with Pledgors, "Borrowers") as set forth in the Loan and Security
Agreement, of even date herewith, by and among Borrowers, the financial institutions from time to time party thereto as lenders ("Lenders") and Agent (as the same now exists or may hereafter be
amended, modified, supplemented, extended, renewed, restated or replaced, the "Loan Agreement") and other agreements, documents and instruments referred to therein or at any time executed and/or
delivered in connection therewith or related thereto, including, but not limited to, this Pledge Agreement (all of the foregoing, together with the Loan Agreement, as the same now exist or may
hereafter be amended, modified, supplemented, extended, renewed, restated or replaced, being collectively referred to herein as the "Loan Documents"); and 

        WHEREAS,
in order to induce Pledgee to enter into the Loan Agreement and the other Loan Documents and to make loans and advances and provide other financial accommodations to Pledgor
pursuant thereto, Pledgors have agreed to secure the payment and performance of the Obligations (as hereinafter defined) to Pledgee and to accomplish same by (i) executing and delivering to
Pledgee this Pledge Agreement, (ii) delivering to Pledgee the Pledged Securities which are registered in the respective names of Pledgors, together with appropriate stock powers duly executed
in blank by each Pledgor as appropriate, and (iii) delivering to Pledgee any and all other documents which Pledgee deems necessary to protect its interests hereunder, 

        NOW,
THEREFORE, in consideration of the premises and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, each Pledgor hereby agrees as
follows: 

        1.    GRANT OF SECURITY INTEREST    

        As
collateral security for the prompt performance, observance and indefeasible payment in full of all of the Obligations (as hereinafter defined), each Pledgor hereby assigns, pledges,
hypothecates, transfers and sets over to Pledgee, and grants to Pledgee, a security interest in and lien upon (a) the Pledged Securities owned by such Pledgor, together with all cash dividends,
stock dividends, interests, profits, redemption rights, warrants, subscription rights, stock, securities options, substitutions, exchanges and other distributions now or hereafter distributed by
Issuers or which may hereafter be delivered to the possession of such Pledgor or Pledgee with respect thereto, (b) such Pledgor's records with respect to the foregoing, and (c) the
proceeds of all of the foregoing (all of the foregoing being collectively referred to herein as the "Pledged Property"). 

 

        2.    OBLIGATIONS SECURED    

        The
security interests, liens and other interests granted to Pledgee pursuant to this Pledge Agreement shall secure the prompt performance and payment in full of any and all obligations,
liabilities and indebtedness of every kind, nature and description owing by Borrowers to Pledgee and/or its affiliates, including principal, interest, charges, fees, costs and expenses, however
evidenced, whether as principal, surety, endorser, guarantor or otherwise, arising under the Loan Agreement, this Pledge Agreement, or any of the other Loan Documents or the "Bank Product Agreements"
(as defined in the Loan Agreement), whether now existing or hereafter arising, whether arising before, during or after the
initial or any renewal term of the Loan Agreement or after the commencement of any case with respect to any Pledgor or any Borrower under the United States Bankruptcy Code or any similar statute
(including, without limitation, the payment of interest and other amounts which would accrue and become due but for the commencement of such case), whether direct or indirect, absolute or contingent,
joint or several, due or not due, primary or secondary, liquidated or unliquidated, secured or unsecured, and however acquired by Pledgee (all of the foregoing being collectively referred to herein as
the "Obligations"). 

        3.    REPRESENTATIONS, WARRANTIES AND COVENANTS    

        Each
Pledgor hereby represents, warrants and covenants with and to Pledgee the following (all of such representations, warranties and covenants being continuing so long as any of the
Obligations are outstanding): 

        (a)   The
Pledged Securities of such Pledgor are duly authorized, validly issued, fully paid and non-assessable (except as otherwise required by law) shares of the
capital stock of Issuers and constitute such Pledgor's entire interest in Issuers and are not registered, nor has such Pledgor authorized the registration thereof, in the name of any person or entity
other than such Pledgor or Pledgee. 

        (b)   The
Pledged Property is directly, legally and beneficially owned by such Pledgor, free and clear of all claims, liens, pledges and encumbrances of any kind, nature or
description, except for the pledge and security interest in favor of Pledgee and the pledges and security interests permitted under the Loan Agreement, except for liens permitted under the Loan
Agreement. 

        (c)   The
Pledged Property is not subject to any restrictions relative to the transfer thereof, except to the extent the Pledged Securities are subject to restrictions on
their transferability arising under or relating to compliance with the federal and applicable state securities laws ("Securities Laws Restrictions") and pursuant to the Loan Documents, and such
Pledgor has the right to transfer and hypothecate the Pledged Property free and clear of any liens, encumbrances or restrictions other than Securities Laws Restrictions. 

        (d)   The
Pledged Property is duly and validly pledged to Pledgee and no consent or approval of any governmental or regulatory authority or of any securities exchange or the
like that has not already been obtained, nor any consent or approval of any other third party, was or is necessary to the validity and enforceability of this Pledge Agreement. 

        (e)   Such
Pledgor authorizes Pledgee to: (i) store, deposit and safeguard such Pledged Property, (ii) perform any and all other acts which Pledgee in good faith
deems reasonable and/or necessary for the protection and preservation of such Pledged Property or its value or Pledgee's security interest therein, including, without limitation, transferring,
registering or arranging for the transfer or registration of such Pledged Property to or in Pledgee's own name and receiving the income therefrom as additional security for the Obligations and
(iii) pay any charges or expenses which Pledgee deems necessary for the foregoing purpose, but without any obligation to do so. Any obligation of Pledgee for reasonable care for the Pledged
Property in Pledgee's possession 

2

 

shall
be limited to the same degree of care which Pledgee uses for similar property pledged to Pledgee by other persons. 

        (f)    If
such Pledgor shall become entitled to receive or acquire, or shall receive any stock certificate, or option or right with respect to the stock of Issuers (including
without limitation, any certificate representing a dividend or a distribution or exchange of or in connection with reclassification of the Pledged Securities) whether as an addition to, in
substitution of, or in exchange for any of the Pledged Property or otherwise, such Pledgor agrees to accept same as Pledgee's agent, to hold same in trust for Pledgee and to deliver same forthwith to
Pledgee or Pledgee's agent or bailee in the form received, with the endorsement(s) of such Pledgor where necessary and/or appropriate powers and/or assignments duly executed to be held by Pledgee or
Pledgee's agent or bailee subject to the terms hereof, as further security for the Obligations. 

        (g)   Such
Pledgor shall not, without the prior consent of Pledgee, directly or indirectly, sell, assign, transfer, or otherwise dispose of, or grant any option with respect
to the Pledged Property, nor shall such Pledgor create, incur or permit any further pledge, hypothecation, encumbrance, lien, mortgage or security interest with respect to the Pledged Property, except
for liens permitted to exist with respect to the Pledged Property under the Loan Agreement. 

        (h)   So
long as no Event of Default (as hereinafter defined) has occurred and is continuing, such Pledgor shall have the right to vote, execute written consents, grant
proxies and otherwise exercise all corporate rights with respect to its Pledged Securities, except as expressly prohibited herein, and to receive and, subject to any prohibition contained in the Loan
Agreement, to use any cash dividends payable in respect of such Pledged Securities. 

        (i)    Such
Pledgor shall not permit Issuers, directly or indirectly, to issue, sell, grant, assign, transfer or otherwise dispose of, any additional shares of capital stock of
Issuers or any option or warrant with respect to, or other right or security convertible into, any additional shares of capital stock of Issuers, now or hereafter authorized, unless all such
additional shares, options, warrants, rights or other such securities are made and shall remain part of the Pledged Property subject to the pledge and security interests granted herein. 

        (j)    Such
Pledgor shall pay all charges and assessments of any nature against the Pledged Property or with respect thereto prior to said charges and/or assessments being
delinquent. 

        (k)   Pledgors
shall promptly reimburse Pledgee on demand, together with interest at the highest rate then applicable to the indebtedness of Pledgors to Pledgee set forth in
the Loan Agreement, for any charges, assessments or expenses paid or incurred by Pledgee in its discretion for the protection, preservation and maintenance of the Pledged Property and the enforcement
of Pledgee's rights hereunder, including, without limitation, attorneys' fees and legal expenses incurred by Pledgee in seeking to protect, collect or enforce Pledgee's rights in the Pledged Property
or otherwise hereunder. 

        (l)    Pledgors
shall furnish, or cause to be furnished, to Pledgee such information concerning Issuers and the Pledged Property as Pledgee may from time to time reasonably
request in good faith, including, without limitation, current financial statements. 

        (m)  Pledgee
may notify Issuers or the appropriate transfer agent of the Pledged Securities to register the security interest and pledge granted herein and honor the rights
of Pledgee with respect thereto. 

        (n)   Such
Pledgor waives: (i) all rights to require Pledgee to proceed against any other person, entity or collateral or to exercise any remedy, (ii) the
defense of the statute of limitations in any action upon any of the Obligations, (iii) any right of subrogation or interest in the Obligations or Pledged Property until all Obligations have
been paid in full, (iv) any rights to notice of any kind 

3

 

or
nature whatsoever, unless specifically required in this Pledge Agreement or non-waivable under any applicable law, and (v) to the extent permissible, its rights under
Section 9-207 of the Uniform Commercial Code. Each Pledgor agrees that the Pledged Property, other collateral, or any other guarantor or endorser may be released, substituted or
added with respect to the Obligations, in whole or in part, without releasing or otherwise affecting the liability of any Pledgor, the pledge and security interests granted hereunder, or this Pledge
Agreement. Pledgee is entitled to all of the benefits of a secured party set forth in Section 9-207 of the New York Uniform Commercial Code. 

        4.    EVENTS OF DEFAULT    

        The
occurrence or existence of any Event of Default under and as defined in the Loan Agreement is referred to herein individually as an "Event of Default," and collectively as "Events of
Default." 

        5.    RIGHTS AND REMEDIES    

        At
any time an Event of Default exists or has occurred and is continuing, in addition to all other rights and remedies of Pledgee, whether provided under this Pledge Agreement, the Loan
Agreement, the other Loan Documents, applicable law or otherwise, Pledgee shall have the following rights and remedies which may be exercised without notice to, or consent by, Pledgors except as such
notice or consent is expressly provided for hereunder: 

        (a)   All
Obligations shall become immediately due and payable, without notice or demand as provided in the Loan Agreement. 

        (b)   Pledgee,
at its option, shall be empowered to exercise its continuing right to instruct the Issuers (or the appropriate transfer agent of the Pledged Securities) to
register any or all of the Pledged Securities in the name of Pledgee or in the name of Pledgee's nominee on the stock transfer books of the appropriate Issuers and Pledgee may complete, in any manner
Pledgee may deem expedient, any and all stock powers, assignments or other documents heretofore or hereafter executed in blank by Pledgors or any individual Pledgor and delivered to Pledgee. After
said instruction, and without further notice, Pledgee shall have the exclusive right to exercise all voting and corporate rights with respect to the Pledged Securities and other Pledged Property, and
exercise any and all rights of conversion, redemption, exchange, subscription or any other rights, privileges, or options pertaining to any shares of the Pledged Securities or other Pledged Property
as if Pledgee were the absolute owner thereof, including, without limitation, the right to exchange, in its discretion, any and all of the Pledged Securities and other Pledged Property upon any
merger, consolidation, reorganization, recapitalization or other readjustment with respect thereto. Upon the exercise of any such rights, privileges or options by Pledgee, Pledgee shall have the right
to deposit and deliver any and all of the Pledged Securities and other Pledged Property to any committee, depository, transfer agent, registrar or other designated agency upon such terms and
conditions as Pledgee may determine, all without liability, except to account for property actually received by Pledgee. However, Pledgee shall have no duty to exercise any of the aforesaid rights,
privileges or options (all of which are exercisable in the sole discretion of Pledgee) and shall not be responsible for any failure to do so or delay in doing so. 

        (c)   In
addition to all the rights and remedies of a secured party under the Uniform Commercial Code or other applicable law, Pledgee shall have the right, at any time and
without demand of performance or other demand, advertisement or notice of any kind (except the notice specified below of time and place of public or private sale) to or upon Pledgors or any other
person (all and each of which demands, advertisements and/or notices are hereby expressly waived to the extent permitted by applicable law), to proceed forthwith to collect, redeem, recover, receive,
appropriate, realize, sell, or otherwise dispose of and deliver said Pledged Property or any part thereof in one or more lots at public or private sale or sales at any exchange, broker's board 

4

 

or
at any of Pledgee's offices or elsewhere at such prices and on such terms as Pledgee may deem best. The foregoing disposition(s) may be for cash or on credit or for future delivery without
assumption of any credit risk, with Pledgee having the right to purchase all or any part of said Pledged Property so sold at any such sale or sales, public or private, free of any right or equity of
redemption in any Pledgor, which right or equity is hereby expressly waived or released by Pledgors to the extent permitted by applicable law. The proceeds of any such collection, redemption,
recovery, receipt, appropriation, realization, sale or other disposition, after deducting all costs and expenses of every kind incurred relative thereto or incidental to the care, safekeeping or
otherwise of any and all Pledged Property or in any way relating to the rights of Pledgee hereunder, including reasonable attorneys' fees and legal expenses, shall be applied first to the satisfaction
of the Obligations (in the order provided in the Loan Agreement) and then to the payment of any other amounts required by applicable law, including Section 9-615 of the Uniform
Commercial Code, with Pledgors to be and remain liable for any deficiency. Pledgors shall be jointly and severally liable to Pledgee for the payment on demand of all such costs and expenses, together
with interest at the then highest applicable rate set forth in the Loan Agreement, and any reasonable attorneys' fees and legal expenses. Pledgors agree that ten (10) Business Days prior
written notice by Pledgee designating the place and time of any public sale or of the time after which any private sale or other intended disposition of any or all of the Pledged Property is to be
made, is reasonable notification of such matters. 

        (d)   Pledgors
recognize that Pledgee may be unable to effect a public sale of all or part of the Pledged Property by reason of certain prohibitions contained in the
Securities Act of 1933, as amended (the "Securities Act"), as now or hereafter in effect or in applicable Blue Sky or other state or foreign securities law, as now or hereafter in effect, but may be
compelled to resort to one or more private sales to a restricted group of purchasers who will be obliged to agree, among other things, to acquire such Pledged Property for their own account for
investment and not with a view to the distribution or resale thereof. If at the time of any sale of the Pledged Property or any part thereof, the same shall not, for any reason whatsoever, be
effectively registered (if required) under the Securities Act (or applicable state or foreign securities law), as then in effect, Pledgee in its sole and absolute discretion is authorized to sell such
Pledged Property or such part thereof by private sale in such manner and under such circumstances as Pledgee or its counsel may deem necessary or advisable in order that such sale may legally be
effected without registration under the Securities Act or any applicable state or foreign securities law. Pledgors agree that private sales so made may be at prices and other terms less favorable to
the seller than if such Pledged Property were sold at public sale, and that Pledgee has no obligation to delay the sale of any such Pledged Property for the period of time necessary to permit Issuers,
even if Issuers would agree, to register such Pledged Property for public sale under such applicable securities laws. Pledgors agree that any private sales made under the foregoing circumstances shall
be deemed to have been in a commercially reasonable manner. 

        (e)   All
of the Pledgee's rights and remedies, including, but not limited to, the foregoing and those otherwise arising under this Pledge Agreement, the Loan Agreement and
the other Loan Documents, the instruments comprising the Pledged Property, applicable law or otherwise, shall be cumulative and not exclusive and shall be enforceable alternatively, successively or
concurrently as Pledgee may deem expedient. No failure or delay on the part of Pledgee in exercising any of their respective options, powers or rights or partial or single exercise thereof, shall
constitute a waiver of such option, power or right. 

        6.    JURY TRIAL WAIVER; OTHER WAIVERS AND CONSENTS; GOVERNING LAW    

        (a)   The
validity, interpretation and enforcement of this Pledge Agreement and the other Loan Documents and any dispute arising out of the relationship between the parties
hereto, whether in 

5

 

contract,
tort, equity or otherwise, shall be governed by the internal laws of the State of New York (without giving effect to principles of conflicts of law). 

        (b)   Each
Pledgor irrevocably consents and submits to the non-exclusive jurisdiction of the State and Federal Courts located in the County of New York, State of
New York, and waives any objection based on venue or forum non conveniens with respect to any action instituted therein arising under this Pledge Agreement or any of the other Loan Documents or in any
way connected with or related or incidental to the dealings of the parties hereto in respect of this Pledge Agreement or any of the other Loan Documents or the transactions related hereto or thereto,
in each case whether now existing or hereafter arising, and whether in contract, tort, equity or otherwise, and agrees that any dispute with respect to any such matters shall be heard only in the
courts described above (except that Pledgee shall have the right to bring any action or proceeding against any Pledgor or its property in the courts of any other jurisdiction which Pledgee deems
necessary or appropriate in order to realize on the Pledged Property or to otherwise enforce its rights against any Pledgor or its property). 

        (c)   Each
Pledgor hereby waives personal service of any and all process upon it and consents that all such service of process may be made by certified mail (return receipt
requested) directed to its address set forth herein and service so made shall be deemed to be completed five (5) days after the same shall have been so deposited in the U.S. mails, or, at
Pledgee's option, by service upon such Pledgor in any other manner provided under the rules of any such courts. Within thirty (30) days after such service, such Pledgor shall appear in answer
to such process, failing which such Pledgor shall be deemed in default and judgment may be entered by Pledgee against such Pledgor for the amount of the claim and other relief requested. 

        (d)   EACH
PLEDGOR HEREBY WAIVES ANY RIGHT TO TRIAL BY JURY OF ANY CLAIM, DEMAND, ACTION OR CAUSE OF ACTION (i) ARISING UNDER THIS PLEDGE AGREEMENT OR ANY OF THE OTHER
LOAN DOCUMENTS OR (ii) IN ANY WAY CONNECTED WITH OR RELATED OR INCIDENTAL TO THE DEALINGS OF PLEDGORS IN RESPECT OF THIS PLEDGE AGREEMENT OR ANY OF THE OTHER LOAN DOCUMENTS OR THE TRANSACTIONS
RELATED HERETO OR THERETO IN EACH CASE WHETHER NOW EXISTING OR HEREAFTER ARISING, AND WHETHER IN CONTRACT, TORT, EQUITY OR OTHERWISE. EACH PLEDGOR HEREBY AGREES AND CONSENTS THAT ANY SUCH CLAIM,
DEMAND, ACTION OR CAUSE OF ACTION SHALL BE DECIDED BY COURT TRIAL WITHOUT A JURY AND THAT ANY PLEDGOR OR PLEDGEE MAY FILE AN ORIGINAL COUNTERPART OR A COPY OF THIS PLEDGE AGREEMENT WITH ANY COURT AS
WRITTEN EVIDENCE OF THE CONSENT OF THE PARTIES HERETO TO THE WAIVER OF THEIR RIGHT TO TRIAL BY JURY. 

        (e)   Pledgee
shall not have any liability to Pledgors or any individual Pledgor (whether in tort, contract, equity or otherwise) for losses suffered by Pledgors or any
individual Pledgor in connection with, arising out of, or in any way related to the transactions or relationships contemplated by this Pledge Agreement, or any act, omission or event occurring in
connection herewith, unless it is determined by a final and non-appealable judgment or court order binding on Pledgee, that the losses were the result of acts or omissions constituting
gross negligence or willful misconduct. In any such litigation, Pledgee shall be entitled to the benefit of the rebuttable presumption that Pledgee acted in good faith and with the exercise of
ordinary care in the performance by it of the terms of this Pledge Agreement. 

        7.    MISCELLANEOUS    

        (a)   Each
Pledgor agrees that at any time and from time to time upon the written request of Pledgee, such Pledgor shall execute and deliver or cause to be executed and
delivered such further documents, including, but not limited to, irrevocable proxies or stock powers, in form satisfactory to counsel for Pledgee, and will take or cause to be taken such further acts
as Pledgee may request in 

6

 

order
to effect the purposes of this Pledge Agreement and perfect or continue the perfection of the security interest in the Pledged Property granted hereunder to Pledgee. 

        (b)   Beyond
the exercise of reasonable care to assure the safe custody of the Pledged Property (whether such custody is exercised by Pledgee, or Pledgee's nominee, agent or
bailee) Pledgee or Pledgee's nominee, agents or bailees shall have no duty or liability to protect or preserve any rights pertaining thereto and shall be relieved of all responsibility for the Pledged
Property upon surrendering it to Pledgor or foreclosure with respect thereto. 

        (c)   All
notices, requests and demands to or upon the respective parties hereto to be effective shall be in writing and otherwise as provided in Section 12 of the Loan
Agreement. 

        (d)   All
references to the plural herein shall also mean the singular and to the singular shall also mean the plural. All references to Pledgors, Pledgee and Issuers pursuant
to the definitions set forth in the recitals hereto, or to any other person herein, shall include their respective successors and assigns. The words "hereof," "herein," "hereunder," "this Pledge
Agreement" and words of similar import when used in this Pledge Agreement shall refer to this Pledge Agreement as a whole and not any particular provision of this Pledge Agreement and as this Pledge
Agreement now exists or may hereafter be amended, modified, supplemented, extended, renewed, restated or replaced. For purposes of this Agreement, an Event of Default shall exist or continue or be
continuing until such Event of Default is waived or otherwise cured in accordance with Section 7(g) hereof. All references to the term "Person" or "Persons" herein shall mean any individual,
sole proprietorship, partnership, corporation (including, without limitation, any corporation which elects subchapter S status under the Internal Revenue Code of 1986, as amended), limited liability
corporation, limited liability participation, business trust, statutory trust, unincorporated association, joint stock company, trust, joint venture or other entity or any government or any agency,
instrumentality or political subdivision thereof. 

        (e)   This
Pledge Agreement, the other Loan Documents and any other document referred to herein or therein shall be binding upon Pledgors and their respective successors and
assigns and inure to the benefit of and be enforceable by Pledgee and its successors and assigns. All obligations and liabilities of Pledgors or any individual Pledgor to Pledgee under this Pledge
Agreement are and shall be joint and several. 

        (f)    If
any provision of this Pledge Agreement is held to be invalid or unenforceable, such invalidity or unenforceability shall not invalidate this Pledge Agreement as a
whole, but this Pledge Agreement shall be construed as though it did not contain the particular provision held to be invalid or unenforceable and the rights and obligations of the parties shall be
construed and enforced only to such extent as shall be permitted by applicable law. 

        (g)   Neither
this Pledge Agreement nor any provision hereof shall be amended, modified, waived or discharged orally or by course of conduct, but only by a written agreement
signed by an authorized officer of Pledgee. Pledgee shall not, by any act, delay, omission or otherwise be deemed to have expressly or impliedly waived any of its rights, powers and/or remedies unless
such waiver shall be in writing and signed by an authorized officer of Pledgee. Any such waiver shall be enforceable only to the extent specifically set forth therein. A waiver by Pledgee of any
right, power and/or remedy on any one occasion shall not be construed as a bar to or waiver of any such right, power and/or remedy which Pledgee would otherwise have on any future occasion, whether
similar in kind or otherwise. 

[SIGNATURES
ON FOLLOWING PAGE] 

7

 

        IN
WITNESS WHEREOF, each Pledgor has executed this Pledge Agreement as of the day and year first above written. 

	

 	
 	
AEGIS COMMUNICATIONS GROUP, INC.
	

 	
 	

By:	

/s/  HERMAN M. SCHWARZ      

	

 	
 	

Title:	

President and Chief Executive Officer

	

 	
 	
IQI, INC.
	

 	
 	

By::	

/s/  HERMAN M. SCHWARZ      

	

 	
 	

Title:	

President and Chief Executive Officer

8

 

	STATE OF TEXAS	 	)	 	 
	 	 	) ss.:	 	 
	COUNTY OF DALLAS	 	)	 	 
	

 	
 	

 	
 	

 

        On
this 13th day of December, 200, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief Executive
Officer of AEGIS COMMUNICATIONS GROUP, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of
said corporation. 

	 	 	/s/  MARY L. HARADER      
 Notary Public

	

STATE OF TEXAS	
 	

)	
 	

 
	 	 	) ss.:	 	 
	COUNTY OF DALLAS	 	)	 	 
	

 	
 	

 	
 	

 

        On
this 13th day of December, 200, before me personally came Herman M. Schwarz, to me known, who being duly sworn, did depose and say, that he is the President and Chief Executive
Officer of IQI, INC., the corporation described in and which executed the foregoing instrument; and that he signed his name thereto by order of the Board of Directors of said corporation. 

	 	 	/s/  MARY L. HARADER      
 Notary Public

9

 
 
 

EXHIBIT A
  TO
  STOCK PLEDGE AGREEMENT    

	ISSUER
 
	 	JURISDICTION OF

INCORPORATION
	 	CERTIFICATE

NUMBER
	 	NUMBER

OF SHARES
	 	% of

OWNERSHIP
	 
	
AEGIS COMMUNICATIONS GROUP, INC. (Pledgor):	
 	

 	
 
	

Advanced Telemarketing Corporation	
 	

Nevada	
 	

 	
 	

 	
 	

98.94	
%
	

IQI, Inc.	
 	

New York	
 	

 	
 	

 	
 	

100	
%
	
IQI, INC. (Pledgor):	
 	

 	
 
	

Lexi International, Inc.	
 	

California	
 	

 	
 	

 	
 	

100	
%
	

InterServ Service Corporation	
 	

Delaware	
 	

 	
 	

 	
 	

100	
%
	

EBA Direct, Inc.	
 	

Canada	
 	

 	
 	

 	
 	

100	
%

10

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