Document:

Restructuring Support Agreement

 Exhibit 10.3 
 EXECUTION VERSION 
 For Settlement Purposes Only – Subject
to FRE Rule 408 
 THIS AGREEMENT IS NOT AN OFFER WITH RESPECT TO ANY SECURITIES OR SOLICITATION OF ACCEPTANCES OF A CHAPTER 11 PLAN
PURSUANT TO SECTION 1125 OF THE BANKRUPTCY CODE. ANY SUCH OFFER OR SOLICITATION WILL BE MADE ONLY IN COMPLIANCE WITH ALL APPLICABLE SECURITIES LAWS AND PROVISIONS OF THE BANKRUPTCY CODE. 

RESTRUCTURING SUPPORT AGREEMENT 
 This RESTRUCTURING SUPPORT AGREEMENT (as amended, supplemented or otherwise modified from time to time, this “Agreement”), dated as of March 15, 2011, is entered into by and among
DISH Network Corporation (“DISH”) and ICO Global Communications (Holdings) Limited (“ICO”). DISH and ICO, and any subsequent person or entity that becomes a party hereto in accordance with the terms hereof are
referred to herein collectively as the “Parties” and individually as a “Party”. Capitalized terms used herein and not defined herein shall have the meanings ascribed to such terms in the Term Sheet (as defined
below). 
 PRELIMINARY STATEMENTS 

WHEREAS, on May 15, 2009, DBSD North America, Inc. (“DBSD” and, together with certain of
its affiliates, the “Debtors”1 or the
“Company”) commenced voluntary cases (the “Chapter 11 Cases”) under chapter 11 of title 11 of the United States Code, 11 U.S.C. §§ 101-1532 (as amended, the “Bankruptcy Code”) in the
United States Bankruptcy Court for the Southern District of New York (the “Bankruptcy Court”); 

WHEREAS, on February 1, 2011, the Debtors filed with the Bankruptcy Court the Debtors’ Motion for Entry of an Order
Authorizing and Approving the Investment Agreement (the “Investment Agreement Motion”) and the Debtors’ Motion for Entry of an Order (A) Authorizing the Debtors to Obtain Replacement Postpetition Financing on a
Third Lien, Secured, and Superpriority Basis and (B) Granting Related Relief; 
 WHEREAS, on February 25,
2011, the Debtors filed with the Bankruptcy Court the Amended and Restated Investment Agreement, dated as of February 24, 2011, between DBSD and DISH and amended as of the date hereof (as further amended, supplemented or modified, the
“Investment Agreement”); 
 WHEREAS, that certain Term Sheet for Proposed Restructuring of DBSD North
America, Inc., dated March 15, 2011, was attached as Exhibit 1 to the amendment of the Investment Agreement, dated March 15, 2011, amending Exhibit A to the Investment Agreement (as further amended, supplemented or modified,
the “Term Sheet”); 
  

	1	 The Debtors in these chapter 11 cases are: DBSD North America, Inc.; 3421554 Canada Inc.; DBSD Satellite Management, LLC; DBSD Satellite North America
Limited; DBSD Satellite Services G.P; DBSD Satellite Services Limited; DBSD Services Limited; New DBSD Satellite Services G.P.; and SSG UK Limited. 

 WHEREAS, simultaneously herewith, DISH and ICO are entering into that certain
Implementation Agreement, dated as of even date herewith (as amended, supplemented or modified, the “Implementation Agreement”), a copy of which is attached as Exhibit A hereto; and 

WHEREAS, DISH and ICO now desire to memorialize their mutual agreement to support approval of the Investment Agreement Motion and
to support confirmation and consummation of a chapter 11 plan of reorganization (the “Plan”) in accordance with the terms and conditions set forth in the Term Sheet. 

NOW, THEREFORE, in consideration of the premises and the mutual covenants and agreements set forth herein, and for other good and
valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the Parties, intending to be legally bound, agree as follows: 
  

	 	1.	Term Sheet. 

 The Term
Sheet is expressly incorporated herein by reference and made part of this Agreement as if fully set forth herein. The Term Sheet sets forth the material terms and conditions of the Plan; however, the Term Sheet is supplemented by the terms and
conditions of this Agreement. Solely for purposes hereof, in the event of any inconsistency between this Agreement on one hand, and the Term Sheet on the other hand, this Agreement shall control. 

 

	 	2.	Agreement of DISH. 

 (a) So long as this Agreement has not been terminated as provided herein, DISH shall: 
 (i) unless the Investment Agreement is terminated, (A) support and take all reasonable actions necessary to facilitate the solicitation, confirmation and consummation of the Plan and the
restructuring transactions contemplated thereby (the “Restructuring Transactions”); (B) not take any action that is inconsistent with, or that would delay or impede the solicitation, confirmation or consummation of the Plan or
the Restructuring Transactions; (C) support the release and exculpation provisions contained in the Plan, which release and exculpation provisions shall be consistent with the release and exculpation provisions set forth in the Debtors’
Second Amended Joint Plan of Reorganization previously confirmed by the Bankruptcy Court; and (D) exercise commercially reasonable efforts to obtain the release of ICO from Sprint Nextel Corporation contemplated in the Term Sheet. 

(ii) perform under the Implementation Agreement and the agreements contemplated thereby; 

(iii) unless the Investment Agreement is terminated, exercise commercially reasonable efforts to cause the Debtors to
(A) file the Plan and related disclosure statement (the “Disclosure Statement”); (B) obtain entry of an order approving the Disclosure Statement and authorizing the solicitation of approvals of the Plan as soon as
reasonably 

  
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practicable; (C) commence the solicitation of votes in connection with the Plan (the “Solicitation”) as soon as reasonably practicable; (D) obtain confirmation of the
Plan by entry of an order of the Bankruptcy Court, which order shall not be the subject of any stay, as soon as reasonably practicable; and (E) consummate the Plan as soon as reasonably practicable; and 

(iv) subject to Section 3(b) hereof, not directly or indirectly seek, solicit, vote any claim or interest it may hold
for, support or encourage the filing of any plan of reorganization, proposal or offer of dissolution, winding up, liquidation, reorganization, merger, consolidation, business combination, joint venture, partnership, sale of assets or restructuring
of the Company, or take any other action, that could prevent, interfere with, delay or impede the approval of the Disclosure Statement, the Solicitation or the implementation or consummation of the Restructuring Transactions as contemplated by the
Plan and the Disclosure Statement, or take any other action that is inconsistent with, or that would delay the solicitation, confirmation or consummation of, the Plan or the Restructuring Transactions. 

 

	 	3.	Agreement of ICO. 

 So
long as this Agreement has not been terminated as provided herein, 
 (a) Support of the Plan. Subject to
Section 3(b) hereto and provided (i) DISH is not in breach of its payment obligations under the Implementation Agreement with respect to (A) the payment of the Purchase Price as and when due, (B) the payment of ICO’s fees
and expenses, to the extent required by Section 5.3 of the Implementation Agreement, and (C) the Sprint Indemnification (as defined in the Implementation Agreement), and (ii) the Plan as proposed by DBSD and DISH contain release and
exculpation provisions in favor of ICO substantially similar to the release and exculpation provisions set forth in the Debtors’ Second Amended Joint Plan of Reorganization, ICO shall: 

(i) support approval of the Investment Agreement Motion; 

(ii) support, and take all reasonable actions necessary or reasonably requested by DISH to facilitate the solicitation,
confirmation and consummation of the Plan and the transactions contemplated thereby; 
 (iii) perform under the
Implementation Agreement and the agreements contemplated thereby; 
 (iv) to the extent that ICO is entitled to
vote to accept or reject the Plan, subject to the receipt by ICO of the Disclosure Statement, as approved by the Bankruptcy Court, (A) timely vote (when solicited in accordance with the provisions of the Bankruptcy Code and the order of the
Bankruptcy Court approving the Disclosure Statement) or cause to be voted any claim or interest it may hold to accept the Plan by delivering its duly executed and completed ballot or ballots, as applicable, accepting the Plan on a timely basis
following commencement of the solicitation of acceptances of the Plan in accordance with sections 1125 and 1126 of the Bankruptcy Code and (B) not change or withdraw such vote (or cause or direct such vote to be changed or withdrawn);

  
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 (v) timely vote or cause to be voted any claim or interest it may hold
against and not consent to, or otherwise directly or indirectly support, solicit, assist, encourage or participate in the formulation, pursuit or support of, any restructuring or reorganization of the Company (or any plan or proposal in respect of
the same) other than the Plan; and 
 (vi) not directly or indirectly seek, solicit, vote any claim or interest
it may hold for, support or encourage the filing of any plan of reorganization, proposal or offer of dissolution, winding up, liquidation, reorganization, merger, consolidation, business combination, joint venture, partnership, sale of assets or
restructuring of the Company, or take any other action that is inconsistent with, or that would delay the solicitation, confirmation or consummation of, the Plan or the Restructuring Transactions. 

(b) Alternative Proposals. Notwithstanding anything herein to the contrary, if (i) the Closing Date (as
defined in the Implementation Agreement) shall have occurred, (ii) the Investment Agreement shall have been terminated, (iii) DISH shall have paid the entire Purchase Price required under the Implementation Agreement, and (iv) DISH is
not breach of its obligations under the Implementation Agreement with respect to the Sprint Indemnification and the payment of ICO’s fees and expenses, to the extent required by Section 5.3 of the Implementation Agreement, ICO shall:

 (i) take all reasonable actions necessary or reasonably requested by DISH in connection with any alternative
chapter 11 plan of reorganization, proposal or offer of dissolution, winding up, liquidation, reorganization, merger, consolidation, business combination, joint venture, partnership, sale of assets (including one or more sales under Section 363
of the Bankruptcy Code), restructuring or purchase of equity securities of the Company (“Alternative Proposal”), any related disclosure statement, to the extent applicable (the “Alternative Disclosure Statement”),
and the restructuring transactions contemplated thereby (“Alternative Restructuring Transactions”), including, to the extent requested by DISH, supporting and facilitating the solicitation, confirmation and consummation of any such
Alternative Proposal that DISH advises ICO in writing that it supports (a “Supported Proposal”); provided, however, that the material terms to such Supported Proposal shall not be materially different and adverse to
ICO as compared to the Term Sheet and Implementation Agreement (including the agreements contemplated thereby) taken as a whole; 
 (ii) to the extent that ICO is entitled to vote to accept or reject an Alternative Proposal, subject, to the extent applicable, to the receipt by ICO of the Alternative Disclosure Statement, as approved
by the Bankruptcy Court, (A) timely vote (when solicited in accordance with the provisions of the Bankruptcy Code and the order of the Bankruptcy Court approving the Alternative Disclosure Statement, as applicable) or cause to be voted any
claim or interest it may hold to accept any Supported Proposal by delivering its duly executed and completed ballot or ballots, as applicable, accepting the Supported Proposal on a timely basis following commencement of the solicitation of
acceptances of the Supported Proposal in accordance with sections 1125 and 1126 of the Bankruptcy Code and (B) not change or withdraw such vote (or cause or direct such vote to be changed or withdrawn) unless directed to do so by DISH;

  
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 (iii) timely vote or cause to be voted any claim or interest it may hold
against and not consent to, or otherwise directly or indirectly support, solicit, assist, encourage or participate in the formulation, pursuit or support of, any Alternative Proposal other than a Supported Proposal; and 

(iv) not directly or indirectly seek, solicit, vote any claim or interest it may hold for, support or encourage the filing
of any Alternative Proposal, or take any other action that is inconsistent with, or that would delay the solicitation, confirmation or consummation of, a Supported Proposal or the Alternative Restructuring Transactions relating to a Supported
Proposal. 
 (c) Actions by DBSD. Notwithstanding the foregoing, any action taken by (i) DBSD or
(ii) officers and directors of both ICO and DBSD, in their capacity as an officer or director of DBSD, shall not be deemed a violation of the obligations of ICO set forth in Sections 3(a) and 3(b). 

(d) FCC Approval Matters. ICO shall use commercially reasonable efforts to assist DISH in obtaining Federal
Communications Commission approval of the transfer of control of the Debtors’ communications licenses that are required in connection with the Plan. 
  

	 	4.	Termination of Agreement. 

 (a) ICO’s Termination Events. ICO may terminate this Agreement upon five (5) business days’ written notice (the “Notice”), delivered in accordance with
Section 17 hereof, at any time after the termination of the Implementation Agreement. 
 (b) DISH
Termination Events. DISH may terminate this Agreement upon five (5) business days prior written notice, delivered in accordance with Section 17 hereof, upon the occurrence of any of the following events: 

(i) the termination of the Investment Agreement in accordance with its terms; 

(ii) the termination of the Implementation Agreement; 

(iii) the breach in any material respect (without giving effect to any “materiality” qualifiers set forth
therein) by ICO of any of the obligations, representations, warranties, or covenants of ICO set forth in this Agreement; provided, however, ICO shall have fifteen (15) calendar days from the receipt of the Notice to cure such
breach; and 
 (iv) the Bankruptcy Court having entered an order (A) converting any of the Chapter 11 Cases
to cases under chapter 7 of the Bankruptcy Code (B) dismissing any of the Chapter 11 Cases or (C) appointing a trustee or examiner with expanded powers under sections 1104 or 1105 of the Bankruptcy Code in any of the Chapter 11 Cases.

 (c) Mutual Termination. This Agreement, and the obligations of all Parties hereunder, may be terminated
by mutual written agreement among ICO and DISH. 

  
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 (d) Effect of Termination. Except to the extent otherwise set forth
in the Implementation Agreement, upon the termination of this Agreement in accordance with this Section 4, and except as provided in Section 11 herein, this Agreement shall forthwith become void and of no further force or effect and each
Party shall, except as provided otherwise in this Agreement, be immediately released from its liabilities, obligations, commitments, undertakings and agreements under or related to this Agreement and shall have all the rights and remedies that it
would have had and shall be entitled to take all actions, whether with respect to the Restructuring Transactions or otherwise, that it would have been entitled to take had it not entered into this Agreement, including all rights and remedies
available to it under applicable law; provided, however, that in no event shall any such termination relieve a Party hereto from liability for its breach or non-performance of its obligations hereunder prior to the date of such
termination. If this Agreement has been terminated in accordance with this Agreement at a time when permission of the Bankruptcy Court shall be required for a Party to change or withdraw (or cause to change or withdraw) its vote to accept the Plan,
the other Parties hereto shall not oppose any attempt by such Party to change or withdraw (or cause to change or withdraw) such vote at such time, subject to all remedies available to the Parties at law, equity, or otherwise, including those
remedies set forth in Section 10 of this Agreement. 
  

	 	5.	Good Faith Cooperation; Acknowledgement. 

 The Parties shall cooperate with each other in good faith and shall coordinate their activities (to the extent practicable and subject to the terms hereof) in respect of (a) all matters relating to
their rights hereunder in respect of the Company or otherwise in connection with their relationship with the Company, (b) all matters concerning the implementation of the Plan and (c) the pursuit and support of the Restructuring
Transactions. Furthermore, subject to the terms hereof, each of the Parties shall take such action as may be reasonably necessary to carry out the purposes and intent of this Agreement, including making and filing any required regulatory filings and
voting any claims against or securities of the Company in favor of the Restructuring Transactions in connection therewith, and shall refrain from taking any action that would frustrate the purposes and intent of this Agreement. This Agreement is
not, and shall not be deemed, a solicitation for consents in favor of any chapter 11 plan or for consent to the Plan or a solicitation to tender or exchange in contravention of applicable non-bankruptcy law or Section 1125(b) of the Bankruptcy
Code. Notwithstanding the foregoing, nothing in this Agreement shall require any Party to take any action prohibited by the Bankruptcy Code, the Securities Act of 1933 (as amended), the Securities Exchange Act of 1934 (as amended), any rule or
regulation promulgated thereunder, or by any other applicable law or regulation or by an order or direction of any court or any state or federal governmental authority. 

 

	 	6.	Further Assurances. 

 Each
Party hereby covenants and agrees to (i) act in good faith and use commercially reasonable efforts to support the implementation of the Plan in accordance with the terms of this Agreement, (ii) do all things reasonably necessary and
appropriate in furtherance of consummating the Restructuring Transactions in accordance with, and within the time frames contemplated by, this Agreement and (iii) act in good faith and use commercially reasonable

  
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efforts to consummate the Restructuring Transactions as contemplated by the Term Sheet and this Agreement. 
  

	 	7.	Representations and Warranties. 

 (a) Each Party, severally (and not jointly), represents and warrants to the other Parties that the following statements are true, correct and complete as of the date hereof (or as of the date DISH becomes
a party hereto): 
 (i) such Party is validly existing and in good standing under the laws of its jurisdiction of
incorporation or organization, and has all requisite corporate, partnership, limited liability company or similar authority to enter into this Agreement and carry out the transactions contemplated hereby and perform its obligations contemplated
hereunder; and the execution and delivery of this Agreement and the performance of such Party’s obligations hereunder have been duly authorized by all necessary corporate, limited liability company, partnership or other similar action on its
part; 
 (ii) the execution, delivery and performance by such Party of this Agreement does not and will not
(A) violate any provision of law, rule or regulation applicable to it or any of its subsidiaries or its charter or bylaws (or other similar governing documents) or those of any of its subsidiaries or (B) conflict with, result in a breach
of or constitute (with due notice or lapse of time or both) a default under any material contractual obligation to which it or any of its subsidiaries is a party, the discharge of claims as a result thereof, or related restructuring transactions;

 (iii) the execution, delivery and performance by such Party of this Agreement does not and will not require
any registration or filing with, consent or approval of, or notice to, or other action to, with or by, any federal, state or governmental authority or regulatory body, except such filings as may be necessary and/or required for disclosure by the
Securities and Exchange Commission and in connection with the Chapter 11 Cases, the Plan and the Disclosure Statement; 
 (iv) this Agreement is the legally valid and binding obligation of such Party, enforceable in accordance with its terms, except as enforcement may be limited by bankruptcy, insolvency, reorganization,
moratorium or other similar laws relating to or limiting creditors’ rights generally or by equitable principles relating to enforceability or a ruling of the Bankruptcy Court; and 

(v) such Party has made no prior assignment, sale, participation, grant, conveyance or other transfer of, and has not
entered into any other agreement to assign, sell, participate, grant, convey or otherwise transfer, in whole or in part, any portion of its right, title, or interests in any claims against the Debtors that are inconsistent with the representations
and warranties of such Party herein or would render such Party otherwise unable to comply with this Agreement and perform its obligations hereunder. 

  
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	 	8.	Amendments and Waivers. 

This Agreement, including any exhibits or schedules hereto, may not be modified, amended or supplemented except in a writing signed by ICO
and DISH. 
  

	 	9.	GOVERNING LAW; JURISDICTION; WAIVER OF JURY TRIAL. 

 THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF NEW YORK. BY ITS EXECUTION AND DELIVERY OF THIS AGREEMENT, EACH OF THE PARTIES HEREBY IRREVOCABLY AND
UNCONDITIONALLY AGREES THAT ANY LEGAL ACTION, SUIT OR PROCEEDING AGAINST IT WITH RESPECT TO ANY MATTER UNDER OR ARISING OUT OF OR IN CONNECTION WITH THIS AGREEMENT, OR FOR RECOGNITION OR ENFORCEMENT OF ANY JUDGMENT RENDERED IN ANY SUCH ACTION, SUIT
OR PROCEEDING, MAY BE BROUGHT IN THE BANKRUPTCY COURT. EACH OF THE PARTIES HEREBY IRREVOCABLY ACCEPTS AND SUBMITS ITSELF TO THE NONEXCLUSIVE JURISDICTION OF SUCH COURT, GENERALLY AND UNCONDITIONALLY, WITH RESPECT TO ANY SUCH ACTION, SUIT OR
PROCEEDING. THE PARTIES HERETO IRREVOCABLY AND UNCONDITIONALLY WAIVE ANY OBJECTION TO THE LAYING OF VENUE OF ANY SUCH SUIT, ACTION OR PROCEEDING BROUGHT IN SUCH COURT AND ANY CLAIM THAT ANY SUCH SUIT, ACTION, OR PROCEEDING HAS BEEN BROUGHT IN AN
INCONVENIENT FORUM. EACH PARTY HERETO IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY. 

 

	 	10.	Specific Performance/Remedies. 

 It is understood and agreed by the Parties that money damages would not be a sufficient remedy for any breach of this Agreement by any Party and each non-breaching Party shall be entitled to specific
performance and injunctive or other equitable relief (including attorneys fees and costs) as a remedy of any such breach, without the necessity of proving the inadequacy of money damages as a remedy, including an order of the Bankruptcy Court
requiring any Party to comply promptly with any of its obligations hereunder. Each Party agrees to waive any requirement for the securing or posting of a bond in connection with such remedy, in addition to any other remedy to which such
non-breaching Party may be entitled, at law or in equity. 
  

	 	11.	Survival. 

Notwithstanding the termination of this Agreement pursuant to Section 4 hereof, the agreements and obligations of the Parties in this
Section 11, the proviso set forth in Sections 4(d), 8, 9, 10, 11, 13, 14, 15, 17, 18, 19, and 20 hereof (and any defined terms used in any such Sections) shall survive such termination and shall continue in full force and effect for the benefit
of the Parties in accordance with the terms hereof; provided, that any liability of a Party for failure to comply with the terms of this Agreement shall survive such termination. 

  
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	 	12.	Headings. 

 The headings
of the sections, paragraphs and subsections of this Agreement are inserted for convenience only and shall not affect the interpretation hereof or, for any purpose, be deemed a part of this Agreement. 

 

	 	13.	Successors and Assigns; Severability; Several Obligations. 

 This Agreement is intended to bind and inure to the benefit of the Parties and their respective successors, assigns, heirs, executors, administrators and representatives; provided, however,
that, except to the extent expressly provided herein, nothing contained in this Agreement shall be deemed to prohibit sales, assignments or other transfers of claims arising against the Debtors, and this Agreement shall not be binding on any
assignee or transferee of such claims. If any provision of this Agreement, or the application of any such provision to any person or circumstance, shall be held invalid or unenforceable in whole or in part, such invalidity or unenforceability shall
attach only to such provision or part thereof and the remaining part of such provision hereof and this Agreement shall continue in full force and effect so long as the economic or legal substance of the transactions contemplated hereby is not
affected in any manner materially adverse to any Party. Upon any such determination of invalidity, the Parties shall negotiate in good faith to modify this Agreement so as to effect the original intent of the Parties as closely as possible in an
acceptable manner in order that the transactions contemplated hereby are consummated as originally contemplated to the greatest extent possible. 
  

	 	14.	No Third-Party Beneficiaries. 

 Unless expressly stated herein, this Agreement shall be solely for the benefit of the Parties and no other person or entity shall be a third-party beneficiary hereof. 

 

	 	15.	Prior Negotiations; Entire Agreement. 

 This Agreement, including the exhibits and schedules hereto, including the Term Sheet, constitutes the entire agreement of the Parties, and supersedes all other prior negotiations, with respect to the
subject matter hereof. 
  

	 	16.	Counterparts. 

 This
Agreement may be executed in several counterparts, each of which shall be deemed to be an original, and all of which together shall be deemed to be one and the same agreement. Execution copies of this Agreement may be delivered by facsimile or
otherwise, which shall be deemed to be an original for the purposes of this paragraph. 
  

	 	17.	Notices. 

 All notices
hereunder shall be deemed given if in writing and delivered, if sent by facsimile, courier or by registered or certified mail (return receipt requested) to the following addresses and facsimile numbers (or at such other addresses or facsimile
numbers as shall be specified by like notice): 

  
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 If to ICO: 

ICO Global Communications (Holdings) Limited 

4400 Carillon Point 
 Kirkland, WA 98033 
 Attention: Benjamin G. Wolff, Tim Dozois

 Telephone: (425) 828-8600 

Facsimile: (206) 828-8061 
 With a copy (which copy shall not constitute notice) to: 

Morrison & Foerster LLP 
 425 Market Street 
 San Francisco, California, 94105 

Attention: Robert Townsend 
 Facsimile: (415) 268-7522 
 Morrison & Foerster LLP

 1290 Avenue of the Americas 

New York, New York 10104 
 Attention: Larren Nashelsky 
 Facsimile: (212) 468-7900 

If to DISH: 
 DISH Network Corporation 
 9601 South Meridian Boulevard

 Englewood, Colorado 80112 

Attention: General Counsel 
 Facsimile: (303) 723-1699 
 With a copy (which copy shall not
constitute notice) to: 
 Skadden, Arps, Slate, Meagher & Flom LLP 

Four Times Square 
 New York, New York 10036 
 Attention: J. Eric Ivester 

Facsimile: (917) 777-3111 
 Any notice given by delivery, mail or courier shall be effective when received. Any notice given by facsimile shall be effective upon oral or machine confirmation of transmission. 

 

	 	18.	Reservation of Rights; No Admission. 

 Except as expressly provided in this Agreement and in any amendment among the Parties, nothing herein is intended to, or does, in any manner waive, limit, impair or restrict the ability of each of the
Parties to protect and preserve its rights, remedies and interests, including without 

  
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limitation, its claims against any of the other Parties (or their respective affiliates or subsidiaries) or its full participation in the Chapter 11 Cases. Except as expressly provided in this
Agreement and in any amendment among the Parties, if the transactions contemplated by this Agreement or in the Term Sheet are not consummated, or if this Agreement is terminated for any reason, the Parties fully reserve any and all of their rights.
This Agreement and the Term Sheet are part of a proposed settlement of matters that could otherwise be the subject of litigation among the Parties. Pursuant to Rule 408 of the Federal Rule of Evidence, any applicable state rules of evidence and any
other applicable law, foreign or domestic, this Agreement and all negotiations relating thereto shall not be admissible into evidence in any proceeding other than a proceeding to enforce its terms. This Agreement shall in no event be construed as or
be deemed to be evidence of an admission or concession on the part of any Party of any claim or fault or liability or damages whatsoever. Each of the Parties denies any and all wrongdoing or liability of any kind and does not concede any infirmity
in the claims or defenses which it has asserted or could assert. 
  

	 	19.	Prevailing Party. 

 If any
Party brings an action or proceeding against any other Party based upon a breach by such Party of its obligations hereunder, the prevailing Party shall be entitled to all reasonable expenses incurred, including reasonable attorneys’,
accountants’ and financial advisors’ fees in connection with such action or proceeding. 
  

	 	20.	Relationship Among Parties. 

 It is understood and agreed that no Party has any duty of trust or confidence in any kind or form with any other Party, and, except as expressly provided in this Agreement, there are no commitments among
or between them. In this regard, it is understood and agreed that any Party may trade in any debt or equity securities of the Company without the consent of any other Party, subject to applicable securities laws and the terms of this Agreement;
provided, however, that no Party shall have any responsibility for any such trading to any other entity by virtue of this Agreement. No prior history, pattern or practice of sharing confidences among or between the Parties shall in any way affect or
negate this understanding and agreement. 
  

	 	21.	Representation by Counsel. 

Each Party acknowledges that it has been represented by, or provided a reasonable period of time to obtain access to and advice by,
counsel in connection with this Agreement and the transactions contemplated herein. Accordingly, any rule of law or any legal decision that would provide any Party with a defense to the enforcement of the terms of this Agreement against such Party
based upon lack of legal counsel shall have no application and is expressly waived. 
 [Remainder of page intentionally left
blank.] 

  
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 IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be executed and
delivered by their respective duly authorized officers, solely in their respective capacity as officers of the undersigned and not in any other capacity, as of the date first set forth above. 

 

			
	ICO GLOBAL COMMUNICATIONS (HOLDINGS) LIMITED
		
	By:	 	/s/ Benjamin Wolff
	Name:	 	Benjamin Wolff
	Title:	 	President and Chief Executive Officer
	
	DISH NETWORK CORPORATION
		
	By:	 	/s/ Robert Rehg
	Name:	 	Robert Rehg
	Title:	 	SVP

 [Signature Page to the
Restructuring Support Agreement] 

 Exhibit A 

Implementation Agreement 
 Please refer to Exhibit 10.2 filed herewith.Second Amended and Restated Right of First Refusal and Co-Sale Agreement

 Exhibit 4.4 
 SECOND AMENDED AND RESTATED 
 RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT

 This SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT is entered into as of the
29th day of March 2001 by and among Responsys, Inc., a California corporation (the “Company”), Anand Jagannathan and Raghunath Raghavan (collectively, the “Founders” and individually each a “Founder”) and the
undersigned holders (collectively, the “Investors” and individually each an “Investor”) of Preferred Stock of the Company. 
 WHEREAS, the Founders and certain of the Investors (the “Preferred Investors”) are parties to that certain Amended and Restated Right of First Refusal and Co-Sale Agreement, dated
January 13, 2000, by and among the Company, the Investors and the Founders named therein (the “Prior Agreement”); 
 WHEREAS, the Company and certain of the Investors (the “Series C Investors”) are parties to that certain Series C Preferred Stock Purchase Agreement of even date herewith (the “Series
C Agreement”), pursuant to which the Series C Investors are purchasing shares of the Company’s Series C Preferred Stock; 
 WHEREAS, the Founders are the beneficial owners of the number of shares of Common Stock of the Company set forth opposite their names on Schedule A hereto (the “Stock”); and

 WHEREAS, the parties to the Prior Agreement wish to provide a further inducement to the Series C Investors to
purchase shares of the Company’s Series C Preferred Stock pursuant to the terms of the Series C Agreement and desire to waive, amend and restate all rights granted to them under the Prior Agreement and replace the Prior Agreement in its
entirety as set forth herein. 
 THE PARTIES AGREE AS FOLLOWS: 

1. Definitions. 
 (a) “Founder’s Shares” or “Shares” shall mean shares of the Company’s capital stock now owned or subsequently acquired by the Founders. 

(b) “Preferred Stock” shall mean the Company’s outstanding Series A Preferred Stock, Series B Preferred Stock and
Series C Preferred Stock. 
 (c) The words “sale,” “sell,” “transfer” and the
like shall include any disposition by way of transfer with or without consideration, to any persons for any purpose and include without limitation, public or private offerings, exchanges, mergers, consolidations, reorganizations, redemptions or any
other transaction affecting the Shares or capital stock of the Company. 

 2. Sales by a Founder; Notice; Right of First Refusal; and Right of Co-Sale.

 (a) General Restriction on Shares. With respect to each Founder, unless such Founder has first complied with the terms
and conditions of this Agreement, such Founder will not sell, assign, transfer, pledge, hypothecate, or otherwise encumber or dispose of in any way, all or any part of or any interest in the Equity Securities (as defined below) now or hereafter
owned or held by such Founder. Any such sale, assignment, transfer, pledge, hypothecation or other encumbrance or disposition of Equity Securities not made in conformance with this Agreement shall be null and void, shall not be recorded on the books
of the Company and shall not be recognized by the Company. 
 (b) Notice Provisions; Contents Thereof. If any Founder
proposes to sell or transfer to any person (a “Proposed Transferee”) any Shares in one or more related transactions, then such Founder shall promptly give written notice (the “Notice”) to the Investors and the
Company at least 30 calendar days prior to the proposed closing of such sale or transfer. The Notice shall describe in reasonable detail the proposed sale or transfer including, without limitation, the number of Shares to be sold or transferred, the
nature of such sale or transfer, the consideration to be paid (the “Offered Price”), and the name and address of each prospective purchaser or transferee, along with copies of all material, proposed agreements relating to such sale,
including but not limited to, purchase agreements, voting or proxy agreements, or other agreements or documents requested by the Company or an Investor. 
 (c) Right of First Refusal. Before any Shares held by a Founder or any transferee (either being sometimes referred to herein as the “Holder”) may be sold or otherwise transferred
(including transfer by gift or operation of law), the Company shall have a right of first refusal to purchase the Shares on the terms and conditions set forth in this Section 2(c) (the “Right of First Refusal”).

 (i) Exercise of Right of First Refusal. At any time within 15 days after receipt of the Notice set forth in
Section 2(b) above, the Company may, by giving written notice to the Holder, elect to purchase all or any portion of the Shares proposed to be transferred to any one or more of the Proposed Transferees, at the purchase price determined in
accordance with subsection (ii) below. 
 (ii) Purchase Price. The purchase price (“Purchase
Price”) for the Shares purchased by the Company under this Section shall be the Offered Price. If the Offered Price includes consideration other than cash, the cash equivalent value of the non-cash consideration shall be determined by the
Board of Directors of the Company in good faith. 
 (iii) Payment. Payment of the Purchase Price shall be made, at the
option of the Company, in cash (by check), by cancellation of all or a portion of any outstanding indebtedness of the Holder to the Company (or, in the case of repurchase by an assignee, to the assignee), or by any combination thereof within 30 days
after receipt of the Notice or in the manner and at the times set forth in the Notice. 

  
 2 

 (d) Right of Co-Sale. 

(i) Co-Sale Obligations. If any Founder proposes to sell or transfer to any person any Shares in one or more related transactions,
and the right of first refusal as to any Shares set forth in Section 2(c) above shall be declined by the Company, then the Founders will, via written notice, inform all Investors of such fact and permit the Investors to participate in the sale
of such Shares at the same price, and upon the same terms upon which the Founder is proposing or is to dispose of such Shares in accordance with the provisions of Section 2(d)(ii) herein. Such written notice is hereinafter referred to as the
“Co-Sale Notice.” 
 The Co-Sale Notice shall specify the number of Shares to be sold by the Founder, the
sales price, the purchasers and all other terms of sale, shall be titled “Co-Sale Notice” and shall be delivered to each Investor within seven calendar days after the Company declines to exercise its right of first refusal, as
set forth in Section 2 above. 
 (ii) Right of Co-Sale. Within 15 calendar days of its receipt of the Co-Sale
Notice, each Investor shall notify the Founder of such Investor’s intent to sell to the prospective purchaser of the Founder’s Shares (or at the Investor’s option and demand, to the Founder, who hereby agrees to purchase in the event
that a direct sale from the Founder to the prospective purchaser is consummated) all or any part of the Investor’s “Co-Sale Allocation” pursuant to the terms the Founder proposes to sell its Shares. For purposes of this
Section 2(d)(ii), an Investor’s “Co-Sale Allocation” with respect to any single sale of Shares by a Founder shall be equal to the product obtained by multiplying (X) the total number of Shares being sold by the
Founder by (Y) a fraction, the numerator of which shall be the total number of shares of Common Stock of the Company (including the number of shares of Common Stock into which the shares of Preferred Stock are then convertible) held by
such Investor, and the denominator of which shall be the total number of shares of Common Stock of the Company (including the number of shares of Common Stock into which the shares of Preferred Stock are then convertible) held by the Investors
electing to exercise their right of co-sale and such Founder. If the Investor elects to sell to the prospective purchaser, then the Founder shall assign to the Investor as much of the Founder’s interest in the agreement for the sale of the
Shares as the Investor shall be entitled to pursuant to the terms hereof. Each Investor shall have a right of reallotment such that, if any other Investor fails to exercise the right to sell its full pro rata share of the Shares, then the other
participating Investors may exercise an additional right to sell, on a pro rata basis, the Shares not previously sold. Each Investor shall be entitled to apportion Shares to be sold among its partners and affiliates, provided that such Investor
notifies the Founder of such allocation. If an Investor gives the Founder notice that it desires to purchase any or all of its pro rata share, then payment for the Shares shall be by check or wire transfer. 

(e) Investor’s Failure to Notify. If, within 15 calendar days after receipt by an Investor of the Co-Sale Notice, the
Investor does not send notice to the Founder of such Investor’s intent to exercise its right of co-sale pursuant to Section 2(d), then the Founder shall be free to sell the Shares to the Proposed Transferee, but only on the same terms
and conditions as provided for in the Notice; provided, however, that in the event such Shares are not sold within 

  
 3 

 
90 days of the date of the Notice, such Shares shall once again be subject to the right of first refusal and right of co-sale as provided for herein. 

(f) Delivery Requirements. Each Investor shall effect its participation in any Founder’s sale of Shares by promptly
delivering to the Founder for transfer to the prospective purchaser: 
 (i) one or more certificates, properly endorsed for
transfer, which represent that number of shares of Preferred Stock which is at such time convertible into the number of shares of Common Stock which such Investor elects to sell; provided, however, that if the prospective purchaser objects to the
delivery of Preferred Stock in lieu of Common Stock, such Investor shall convert such Preferred Stock into Common Stock and deliver such Common Stock in lieu thereof. The Company agrees to make any such conversion concurrent with the actual transfer
of such shares to the purchaser; and, if necessary, 
 (ii) an Assignment Separate from Certificate, via facsimile or
otherwise with respect to the subject shares (the “Assignment Separate from Certificate”). The Company agrees to effect any such assignment concurrent with the actual transfer of such shares to the purchaser. 

(g) Transfer of Shares; Remittance of Sale Proceeds. The stock certificate or certificates that the Investor delivers to the
Founder pursuant to Section 2(f)(i) shall be transferred to the prospective purchaser in consummation of the sale of the Shares pursuant to the terms and conditions specified in the Notice, and the Founder shall concurrently therewith
remit to such Investor that portion of the sale proceeds to which such Investor is entitled by reason of its participation in such sale. To the extent that any prospective purchaser or purchasers prohibits such assignment or otherwise refuses
to purchase shares or other securities from an Investor exercising its rights of co-sale hereunder, the Founder shall not sell to such Proposed Transferee any Shares unless and until, simultaneously with such sale, the Founder shall purchase such
shares or other securities from such Investor. 
 (h) Subsequent Sales. The exercise or non-exercise of the rights of the
Company or the Investors hereunder to participate in one or more sales of a Founder’s Shares made by the Founder shall not adversely affect the Company’s or such Investors’ rights to participate in subsequent sales of a Founder’s
Shares subject to Section 2(a) hereof. 
 3. Exempt Transfers of Founder’s Stock. Notwithstanding the
foregoing, the right of first refusal of the Company and the right of co-sale of the Investors under Section 2 above shall not apply to (a) any transfer, in a single transaction or series of transactions, by the Founder of up to a total of
5% of the Shares owned by the Founder as of the date of this Agreement; provided, however, that this Agreement shall be binding upon any such transferee and such transferee shall so acknowledge in writing prior to any such transfer; or
(b) any transfer by the Founder to the Founder’s ancestors, descendants or spouse or to trusts for the benefit of such persons or a Founder; provided, however, that this Agreement shall be binding upon any such transferee and
such transferee shall so acknowledge in writing prior to any such transfer. Notwithstanding the preceding sentence, the transferring Founder shall inform the Company of such transfer or gift 

  
 4 

 
prior to effecting it. Such transferred Founder’s Shares shall remain “Shares” hereunder, and such transferee or donee shall be treated as a “Founder” for purposes of
this Agreement. 
 4. Prohibited Transfers of Founder’s Shares. 

(a) In the event a Founder should sell any Shares in contravention of the rights of the Investors under this Agreement (a
“Prohibited Transfer”), each Investor, in addition to such other remedies as may be available at law, in equity or hereunder, shall have the put option provided for in paragraph 4(b) below, and the Founder shall be bound by the
applicable provisions of such option. 
 (b) In the event of a Prohibited Transfer, each Investor shall have the right to sell
to the Founder the type and number of shares of Preferred Stock equal to the number of shares each Investor would have been entitled to transfer to the purchaser had the Prohibited Transfer been effected pursuant to and in compliance with the terms
of this Agreement. Such sale shall be made on the following terms and conditions: 
 (i) The price per share at which the
shares are to be sold by the Investor to the Founder shall be equal to the price per share paid by the purchaser to such Founder in the Prohibited Transfer. 
 (ii) Within 90 calendar days after the later of the dates on which the Investor (x) received notice of the Prohibited Transfer or (y) otherwise became aware of the Prohibited Transfer, each
Investor shall, if exercising the option created hereby, deliver to the Founder the certificate or certificates representing shares to be sold, each certificate to be properly endorsed for transfer, and, if necessary, an Assignment Separate
From Certificate. 
 (iii) The Founder shall, within twenty-four hours of receipt of the certificate or certificates for the
shares to be sold by a Investor, pursuant to this subparagraph 4(b), pay the aggregate purchase price therefor, in cash or by other means acceptable to the Investor. 
 (iv) Notwithstanding the foregoing, any attempt by a Founder to transfer Shares in violation of Section 2 or 3 hereof shall be void and the Company agrees it will not effect such a transfer nor
will it treat any alleged transferee as the holder of such Shares without the written consent of at least a majority of the shares of the Company’s Series A Preferred Stock, Series B Preferred Stock and Series C Preferred Stock, voting as a
single class. 
 5. Legend. 
 (a) Each certificate representing Founder’s Shares now or hereafter owned by the Founders or issued to any person in connection with a transfer pursuant to Section 2 hereof shall be endorsed
with the following legend: 
 THE SALE, PLEDGE, HYPOTHECATION OR TRANSFER OF THE SECURITIES REPRESENTED BY THIS CERTIFICATE IS
SUBJECT TO 

  
 5 

 
THE TERMS AND CONDITIONS OF A CERTAIN RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT AMONG THE INITIAL HOLDER OF THE SECURITIES, THE COMPANY AND CERTAIN STOCKHOLDERS OF THE COMPANY. COPIES OF SUCH
AGREEMENT MAY BE OBTAINED UPON WRITTEN REQUEST TO THE SECRETARY OF THE COMPANY. 
 (b) Each Founder agrees that the Company may
instruct its transfer agent to impose transfer restrictions on the shares represented by certificates bearing the legend referred to in Section 5(a) above to enforce the provisions of this Agreement and the Company agrees to promptly do
so. The legend shall be removed upon termination of this Agreement. 
 6. Right of First Refusal on Certain Shares Held by
Optionees. 
 (a) RSPAs. The Company may from time to time grant options to purchase Common Stock of the Company
pursuant to the Company’s 1998 Stock Option Plan (such plan or any replacement or successor plan, the “Plan”). In the event that any options granted pursuant to such Plan provide that the optionee may exercise any such option or
portion thereof and purchase from the Company the applicable shares of Common Stock prior to the vesting of such options, then the Company shall require that the optionee enter into a restricted stock purchase agreement (each, an “RSPA”)
with the Company pursuant to which (i) the shares purchased upon exercise of unvested options (subject to further vesting of such shares, the “Unreleased Shares”) may be repurchased by the Company at its option upon the termination of
the optionee’s employment or consulting relationship with the Company (the “Repurchase Option”) which Repurchase Option may be exercised by the Company at any time during the period defined in the RSPA for such exercise by the
Company (the “Company’s Exercise Period”) and which Repurchase Option shall be exercised except as may otherwise be determined by the Board of Directors, and (ii) such Unreleased Shares shall continue to be released from the
Repurchase Option on the same schedule as the original option vesting schedule so long as such optionee’s employment or consulting relationship with the Company continues. Any RSPA entered into by the Company after the date hereof shall contain
adequate provisions pursuant to which the Company and Investors may exercise and enforce their rights against such optionee as set forth in this Section 6. 
 (b) Repurchase Options. In the event that (i) the Company has the right to exercise any Repurchase Option pursuant to the terms of the applicable RSPA, and (ii) the Company fails to
exercise such Repurchase Option within the Company’s Exercise Period, then the Company shall promptly give notice to the Investors and at any time within 15 days after such notice, each Investor may, by giving written notice to the
Company, elect to purchase all or any portion of such Investor’s pro rata share of such Unreleased Shares. 
 (c) Pro
Rata. For purposes of this Section 6, an Investor’s pro rata share of any Unreleased Shares shall be equal to the product obtained by multiplying (X) the total number of Unreleased Shares by (Y) a fraction, the numerator
of which shall be the total number of shares of Common Stock of the Company (including the number of shares of Common Stock 

  
 6 

 
into which the shares of Preferred Stock are then convertible) held by such Investor, and the denominator of which shall be the total number of shares of Common Stock of the Company
(including the number of shares of Common Stock into which the shares of Preferred Stock are then convertible) then held by all Investors holding an Investor’s Repurchase Option pursuant to this Section 6. 

(d) Payment. Payment of the purchase price for the exercise of any Investor’s Repurchase Option shall be made, at the option
of the Investor, in cash (by check), by cancellation of indebtedness, or by any combination thereof within 15 days after receipt of the Investor’s written notice exercising the applicable Investor’s Repurchase Option. Upon any such
purchase by an Investor, such shares shall (i) not be returned to the pool of shares of Common Stock available to be optioned or granted pursuant to the Plan, (ii) shall be held by such Investor subject only to that certain Investor Rights
Agreement dated as of the date hereof (as it may be amended or restated) by and between the Company and the Investors named therein and shall otherwise be free of any vesting schedule or repurchase rights. 

7. Miscellaneous. 
 (a) Governing Law. This Agreement shall be governed by and construed under the laws of the State of California. 
 (b) Amendment. Any provision of this Agreement may be amended and the observance thereof may be waived (either generally or in a particular instance and either retroactively or prospectively), only
by the written consent of (i) as to the Company, only by the Company, (ii) as to the Investors, by Investors holding no less than 75% of the Common Stock issued or issuable upon conversion of the Preferred Stock held by the Investors, and
(iii) as to each Founder, such Founder; provided that any Investor may waive any of his rights hereunder without obtaining the consent of any other Investor. Any amendment or waiver effected in accordance with clauses (i), (ii) or
(iii) of this paragraph shall be binding upon such Investor, its successors and assigns, the Company and such Founder in question. 
 (c) Assignment. Except as otherwise provided herein, this Agreement and the rights and obligations of the parties hereunder shall inure to the benefit of and be binding upon the respective
successors and assigns of the parties hereto. 
 (d) Term. The term of this Agreement shall begin on the date hereof.
This Agreement shall terminate upon the earlier of (i) the closing of a firm commitment underwritten public offering pursuant to an effective registration statement under the Securities Act of 1933, as amended, in which the Preferred Stock
automatically converts into Common Stock pursuant to the terms of the Company’s Articles of Incorporation, or (ii) the merger, consolidation or reorganization of the Company or the closing of the sale of all or substantially all of the
Company’s assets or outstanding capital stock to another entity, provided that in any such transaction (or series of transactions) the Company’s stockholders immediately prior to such transaction (or series of transactions) own immediately
thereafter less than 50% of the surviving entity or its parent. 

  
 7 

 (e) Notices. All notices and other communications required or permitted hereunder
shall be in writing and shall be (A) mailed by registered or certified mail, postage prepaid, return receipt requested, (B) delivered by a nationally recognized overnight courier, (C) sent by confirmed telecopy or (D) otherwise
delivered by hand or by messenger, addressed (i) if to an Investor, at such Investor’s address set forth on Schedule I, or at such other address as such Investor shall have furnished to the Company in writing, (ii) if to any holder of
Shares, at such address as such holder shall have furnished the Company in writing, or, until any such holder so furnishes an address to the Company, then to and at the address of the last holder of such Shares who has so furnished an address to the
Company, or (iii) if to the Company or any Founder, at its respective address set forth on the signature pages of this Agreement addressed in the case of the Company to the attention of the Corporate Secretary, or at such other address as the
Company shall have furnished to the Investors. If notice is provided by mail, notice shall be deemed to be given 48 hours after proper deposit in a mailbox; if by overnight courier, notice shall be deemed to be given 24 hours after deposit; if by
facsimile, upon completion of such facsimile transmission as conclusively evidenced by the transmission receipt; and if by hand or messenger, upon receipt by the addressee. 

(f) Severability. In the event one or more of the provisions of this Agreement should, for any reason, be held to be invalid,
illegal or unenforceable in any respect, such invalidity, illegality or unenforceability shall not affect any other provisions of this Agreement, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had never
been contained herein. 
 (g) Attorney Fees. If any action at law or in equity (including arbitration) is necessary to
enforce or interpret the terms of this Agreement, the prevailing party shall be entitled to reasonable attorneys’ fees, costs and necessary disbursements in addition to any other relief to which such party may be entitled. 

(h) Counterparts. This Agreement may be executed in two or more counterparts and signature pages may be delivered by facsimile,
each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. 
 (i)
Specific Performance. Without limiting the rights of each party hereto to pursue all other legal and equitable rights available to such party for any other party’s failure to perform its obligations under this Agreement, each such party
acknowledges and agrees that the remedy at law for any failure to perform obligations hereunder would be inadequate and all such parties shall be entitled to specific performance, injunctive relief or other equitable remedies in the event of any
such failure. 
 (j) Ownership. Each Founder represents and warrants that he is the sole legal and beneficial owner of
the shares subject to this Agreement and that no other person has any interest (other than a community property interest or as provided in this Agreement and in the Restricted Stock Purchase Agreement executed by the Founder and the Company in
connection with such Founder’s purchase of Shares) in such shares. 
 (k) Titles and Subtitles. The titles and
subtitles used in this Agreement are 

  
 8 

 
used for convenience only and are not to be considered in construing or interpreting this Agreement. 
 (l) Aggregation of Stock. All shares of Registrable Securities held or acquired by affiliated entities or persons shall be aggregated together for purposes of determining the availability of
any rights under this Agreement. 
 (m) Subsequent Closing. In the event that the Company shall conduct subsequent sales
of Series C Preferred Stock pursuant to and in accordance with the terms of Section 1.2 of the Series C Agreement, any holder of such shares of Preferred Stock shall be deemed a Holder with all the rights of a Holder under this Agreement;
provided that as a condition thereto such Holder and the Company shall sign a counterpart signature page to this Agreement. 

(n) Prior Agreement. The Prior Agreement is hereby superseded in its entirety and shall be of no further force and effect.

 [THIS SPACE LEFT BLANK INTENTIONALLY] 

  
 9 

 IN WITNESS WHEREOF, the parties have executed this Agreement as of the date and year first
written above. 
  

			
	RESPONSYS, INC.
		
	By:	 	 /s/ George Wiedemann

		 	George Wiedemann, President and
		 	Chief Executive Officer

			
		
	Address:	    	2225 E. Bayshore Road, Suite 100
		    	Palo Alto, CA 94303

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

	
	“FOUNDERS”
	
	 /s/ Anand Jagannathan

	Anand Jagannathan
	
	 /s/ Raghunath Raghavan

	Raghunath Raghavan

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
	
	“INVESTORS”
	
	REDPOINT VENTURES I, L.P., by its General Partner
	
	Redpoint Ventures I, LLC
	
	 /s/ Tim Haley

	Tim Haley, Managing Director
	
	REDPOINT TECHNOLOGY PARTNERS Q-I, L.P., by its General Partner
	
	Redpoint Ventures I, LLC
	
	 /s/ Tim Haley

	Tim Haley, Managing Director
	
	REDPOINT TECHNOLOGY PARTNERS A-I, L.P., by its General Partner
	
	Redpoint Ventures I, LLC
	
	 /s/ Tim Haley

	Tim Haley, Managing Director
	
	REDPOINT ASSOCIATES I, LLC, by its Manager
	
	Redpoint Ventures I, LLC
	
	 /s/ Tim Haley

	Tim Haley, Managing Director

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	FOUNDATION CAPITAL II, L.P.
	By:	 	Foundation Capital Management II, LLC
		
	By:	 	 /s/ illegible

		 	Manager
	
	FOUNDATION CAPITAL II ENTREPRENEURS FUND, LLC
	By:	 	Foundation Capital Management II, LLC
		
	By:	 	 /s/ illegible

		 	Manager
	
	FOUNDATION CAPITAL II PRINCIPALS FUND, LLC
	By:	 	Foundation Capital Management II, LLC
		
	By:	 	 /s/ illegible

		 	Manager

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	Foundation Capital Leadership Fund, L.P.
	By: FC Leadership Management Co., LLC, its General Partner
		
	By:	 	 /s/ illegible

		 	Manager
	
	Foundation Capital Leadership Principals, LLC
		
	By:	 	 /s/ illegible

		 	Manager

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	ACCEL VI L.P.
	BY: ACCEL VI ASSOCIATES L.L.C.
	ITS GENERAL PARTNER
		
	BY:	 	 /s/ illegible

		 	Managing Member
	
	ACCEL INTERNET FUND II L.P.
	BY: ACCEL INTERNET FUND ASSOCIATES L.L.C.
	ITS GENERAL PARTNER
		
	BY:	 	 /s/ illegible

		 	Managing Member
	
	Accel Keiretsu VI L.P.
	By: Accel Keiretsu VI Associates L.L.C.
	Its General Partner
		
	By:	 	 /s/ illegible

		 	Managing Member
	
	ACCEL INVESTORS ‘98 L.P.
		
	BY:	 	 /s/ illegible

		 	GENERAL PARTNER

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	G & H PARTNERS
		
	By:	 	 /s/ illegible

	Its:	 	 CFO

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	NETANGELS FUND I, LLC
		
	By:	 	 /s/ illegible

		
	Title:	 	 Managing Member

	
	FAROUK ARJANI, AS TRUSTEE OF THE FAROUK
	ARJANI TRUST UNDER AGREEMENT DATED
	DECEMBER 2, 1998
		
	By:	 	 /s/ Farouk Arjani

		 	Farouk Arjani, Trustee
		
		 	 /s/ Sabeer Bhatia

		 	Sabeer Bhatia
	
	Michael James Homer Trust DTD June 3, 1998
		
	By:	 	  

		 	Michael James Homer, Trustee

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	 /s/ John E. Bosch

	John E. Bosch
	
	 /s/ Christopher W. Lochhead

	Christopher W. Lochhead
	
	  

	Alexander Glass and Brenda Van Fleet
	
	The Jagadeesh Family Trust created
	August 9, 1998
		
	By:	 	 /s/ B.V. Jagadeesh

		 	B.V. Jagadeesh, Trustee

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

			
	BALOUSEK FAMILY LIMITED PARTNERSHIP
		
	By:	 	 /s/ illegible

	Its:	 	 General Partner

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	SIGMA PARTNERS 6, L.P.
		
	By:	 	Sigma Management 6, L.L.C.
		 	Its: General Partner
		
	By:	 	 /s/ Wade Woodson

		 	Its: Managing Director
		
		 	Wade Woodson
		 	      Managing Director
	
	SIGMA ASSOCIATES 6, L.P.
		
	By:	 	Sigma Management 6, L.L.C.
		 	Its: General Partner
		
	By:	 	 /s/ Wade Woodson

		 	Its: Managing Director
		
		 	Wade Woodson
		 	      Managing Director

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 
			
	RSA Ventures I, L.P.
		
	By:	 	RSA Partners I, L.P.
	By:	 	RSA Ventures, Inc.
		
	By:	 	 /s/ Barry Rosenbaum

		 	Managing Director

  
 SIGNATURE PAGE
TO THE RESPONSYS, INC. 
 SECOND AMENDED AND RESTATED RIGHT OF FIRST REFUSAL AND CO-SALE AGREEMENT 

 SCHEDULE OF INVESTORS 

 

							
	Name	 	
    No. of Shares of    

Series A

Preferred
  
	 	
    No. of Shares of    

Series B

Preferred
  
	 	
    No. of Shares of    

Series C

Preferred

 

	 Sigma Partners 6, L.P.
 Sigma Partners

1600 El Camino Real, Suite 280

Menlo Park, CA 94025

Attn: Greg Gretsch

Attn: Marilyn Stallings
	 	 	 	 	 	6,676,356
	 Sigma Associates 6, L.P.

 
 Sigma Partners

1600 El Camino Real, Suite 280

Menlo Park, CA 94025

Attn: Greg Gretsch

Attn: Marilyn Stallings
	 	 	 	 	 	870,814
	 Redpoint Ventures I, L.P.
  
 Attn. Tim Haley
 3000 Sand Hill Road

Building 2, Suite 290

Menlo Park, CA 94025
	 	 	 	1,711,770	 	984,939
	 Redpoint Technology Partners Q-1, L.P.
  
 Attn. Tim Haley
 3000 Sand Hill Road

Building 2, Suite 290

Menlo Park, CA 94025
	 	 	 	236,829	 	139,526
	 Redpoint Technology Partners A-1, L.P.
  
 Attn. Tim Haley
 3000 Sand Hill Road

Building 2, Suite 290

Menlo Park, CA 94025
	 	 	 	4,833	 	22,292
	 Redpoint Associates I, LLC
  
 Attn. Tim Haley
 3000 Sand Hill Road

Building 2, Suite 290

Menlo Park, CA 94025
	 	 	 	60,415	 	32,670
	 Foundation Capital II, L.P.
 Attn: Ted Meyer

70 Willow Road, Suite 200

Menlo Park, CA 94025

 
	 	2,291,489	 	520,851	 	 

							
	Name	  	
    No. of Shares of    

Series A

Preferred
  
	  	
    No. of Shares of    

Series B

Preferred
  
	  	
    No. of Shares of    

Series C

Preferred

 

	 Foundation Capital II Entrepreneurs Fund,
LLC
 Attn: Ted Meyer

70 Willow Road. Suite 200

Menlo Park, CA 94025

 
	  	269,587	  	61,276	  	 
	 Foundation Capital II Principals Fund, LLC
 Attn: Ted
Meyer
 70 Willow Road, Suite 200

Menlo Park, CA 94025

 
	  	134,794	  	30,638	  	 
	 Foundation Capital Leadership Fund, L.P.
 Attn: Ted
Meyer
 70 Willow Road, Suite 200

Menlo Park, CA 94025

 
	  	 	  	 	  	3,062,975
	 Foundation Capital Leadership Principals Fund, LLC
 Attn:
Ted Meyer
 70 Willow Road, Suite 200

Menlo Park, CA 94025
	  	 	  	 	  	81,678
	 Accel VI L.P.
 Attn: Bruce Golden

428 University Avenue

Palo Alto, CA 94301
  

With a copy for notice purposes to:

G. Carter Sednaoui

c/o Accel Partners

One Palmer Square

Princeton, NJ 08542

 
	  	2,194,437	  	498,792	  	1,567,772
	 Accel Internet Fund II L.P.
 Attn: Bruce Golden • 428
University Avenue Palo
 Alto, CA 94301

 
 With a copy for notice purposes
to:
 G. Carter Sednaoui

c/o Accel Partners

One Palmer Square

Princeton, NJ 08542

 
	  	280,370	  	63,728	  	200,305

							
	Name	 	
  No. of Shares of  
 Series A
 Preferred

 
	 	
  No. of Shares of  
 Series B
 Preferred

 
	 	
  No. of Shares of  
 Series C
 Preferred

 

	 Accel Keiretsu VI L.P.

Attn: Bruce Golden

428 University Avenue

Palo Alto, CA 94301
  

With a copy for notice purposes to:

G. Carter Sednaoui

c/o Accel Partners

One Palmer Square

Princeton, NJ 08542

 
	 	35,046	 	7,966	 	25,038
	 Accel Investors ‘98 L.P.
 Attn: Bruce
Golden
 428 University Avenue

Palo Alto, CA 94301
  

With a copy for notice purposes to:

G. Carter Sednaoui

c/o Accel Partners

One Palmer Square

Princeton, NJ 08542

 
	 	186,015	 	42,281	 	132,895
	 Comdisco, Inc.

6111 North River Road

Rosemont, IL 60018

ATTN: Venture Group
  

with a copy for notice purposes to:

Christine Fera
 Comdisco, Inc.
 100 Hamilton Avenue, Suite 104A

Palo Alto, CA 94301

 
	 	 	 	16,340	 	 
	 G & H Partners
 155 Constitution Drive

Menlo Park, CA 94025
	 	 	 	16,340	 	 
	 GC&H Investments

Attn: Eric Jensen

Cooley Godward LLP

Five Palo Alto Square

3000 El Camino Real

Palo Alto, CA 94306-2155

 
	 	 	 	12,255	 	 
	 Sabeer Bhatia
 [omitted]

 
	 	86,956	 	 	 	 

							
	Name	 	
  No. of Shares of  
 Series A
 Preferred

 
	 	   No. of Shares of  

Series B

Preferred
  
	 	
  No. of Shares of  
 Series C
 Preferred

 

	 NetAngels Fund I, LLC
 c/o Asheem Chanda

[omitted]

 
	 	43,478      	 	 	 	 
	 Farouk Arjani, as Trustee of The Farouk
Arjani
 Trust under Agreement Dated December 2, 1998

[omitted]

 
	 	43,478      	 		 	 
	 Michael James Homer Trust
 DTD June 3,
1998
 Michael James Homer TTEE

[omitted]

 
	 	17,392      	 	 	 	 
	 John E. Bosch

[omitted]

 
	 	17,392      	 		 	 
	 B.V. Jagadeesh – Trustee
 The Jagadeesh Family Trust
created
 August 9, 1998

[omitted]

 
	 	17,391      	 	 	 	 
	 Christopher W. Lochhead

[omitted]

 
	 	17,391      	 		 	 
	 Alexander Glass and
 Brenda Van Fleet

[omitted]

 
	 	17,391      	 	 	 	 
	 Balousek Family Limited
Partnership
 [omitted]

 
	 	 	 	10,000	 	 
	 Grey Ventures, Inc.
  
	 	 	 	6,128	 	 
	 RSA
Ventures I, L.P.
  
 Attn: LeAnn
Silberman
 RSA Ventures

12626 High Bluff Dr.

Suite 440
 San Diego, CA 92130
  
	 	 	 	 	 	1,886,792

 SCHEDULE A 

 

					
	 Anand Jagannathan
	  	 	3,150,000	  
	 Raghunath Raghavan
	  	 	3,150,000

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00186-of-00352.parquet"}]]