Document:

Amendment to Amended and Restated Employment Agreement, dated December 27, 2008

 Exhibit 10.1 

AMENDMENT 

TO AMENDED AND RESTATED EMPLOYMENT AGREEMENT 

The AMENDED AND RESTATED EMPLOYMENT AGREEMENT (the “Agreement”) dated as of December 24, 2008 by and between
Genpact Limited, a Bermuda limited exempted company (the “Company”), and Pramod Bhasin (the “Executive”), is hereby amended as follows, effective January 1, 2009, in order to (i) bring the terms and provisions of the
Agreement into documentary compliance with Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”), and the final Treasury Regulations thereunder and (ii) effect certain other changes to such agreement.

 1. The last sentence of Section 8(b) of the Agreement is hereby amended to read as follows: 

The amounts payable pursuant to this Section 8(b) (other than with respect to the payments under clause
(C) which shall be paid, in a lump sum as soon as practicable following the Executive’s separation from service with the Company (as defined in Section 1.409A-1(h) of the 409A Regulations), the payments under clause (E) which are
subject to Section 4(c)(i) and the payments under clause (F) which are subject to Section 4(c)(v)) shall be paid, in lump sum, as soon as practicable following such termination, but in no event later than 30 days after the date of
such termination. 
 2. Section 8(d)(iii) of the Agreement is hereby amended in its entirety to read as follows:

 In addition, the Company shall reimburse the Executive for the cost of acquiring health benefits for the
Executive and his spouse and other eligible dependents at the same level of coverage and benefits as is provided to U.S.-based senior executives of the Company for the two-year period following the date of the Executive’s termination; provided,
that the Company’s obligation to reimburse any such health benefits costs shall cease with respect to such health benefits at the time the Executive and his spouse and other eligible dependents become eligible for such health benefits from
another employer. The Executive shall, within 30 days after each periodic payment for a reimbursable health benefit expense under this Section 8(d)(iii), submit appropriate evidence of such payment to the Company for reimbursement, and the
Company shall pay such reimbursement on the 30th day following receipt of the submission. During the period such health benefit coverage remains in effect hereunder, the following provisions shall govern the arrangement: (a) the amount of the
health care costs eligible for reimbursement in any one calendar year of such coverage shall not affect the amount of such costs eligible for reimbursement in any other calendar year for which such reimbursement is to be provided hereunder;
(ii) no costs shall be reimbursed after the close of the calendar year following the calendar year in which those costs were incurred; and (iii) the Executive’s right to the reimbursement of such costs cannot be liquidated or
exchanged for any other benefit. In the event the reimbursement of health benefit costs results in the recognition of taxable income (whether for federal, state or local income tax purposes) by the Executive, then the Company shall make an
additional payment (the “Health Benefit 

 
Gross-Up Payment”) in a dollar amount to fully cover all taxes payable by the Executive on the income recognized with respect to the reimbursed health benefit costs, including taxes imposed
upon the Health Benefit Gross-Up Payment. The Health Benefit Gross-Up Payment shall be paid to the Executive at the time the related taxes are remitted to the tax authorities. All other benefits, if any, due the Executive following a termination
pursuant to Section 8(d) shall be determined in accordance with the plans, policies and practices of the Company; provided, however, that the Executive shall not participate in any severance plan, policy or program of the Company,
The Executive shall not accrue any additional compensation (including any Base Salary or Annual Bonus) or other benefits under this Agreement following such termination of employment. 

3. The following sentences are hereby added to the end of Section 10(d)(i) of the Agreement: 

The key employees subject to such a delayed commencement date shall be identified on December 31 of each calendar
year. If the Executive is so identified on any such December 31, he shall have key employee status for the twelve (12)-month period beginning on April 1 of the following calendar year. 

4. There is hereby added to Section 10(d) of the Agreement a new subsection (iv) to read as follows: 

(iv). To the extent there is any ambiguity as to whether any provision of this Agreement would otherwise contravene one or
more requirements or limitations of Code Section 409A, such provision shall be interpreted and applied in a manner that does not result in a violation of the applicable requirements or limitations of Code Section 409A and the Treasury
Regulations thereunder. 
 5. Except as modified by this Amendment, all the terms and provisions of the Agreement shall continue
in full force and effect. 
  

 2 

 IN WITNESS WHEREOF, the Company has caused this Agreement to be executed by its duly
authorized officer and the Executive has executed this Agreement on the respective date or dates indicated below. 
  

			
	GENPACT LIMITED
		
	By:	 	 /s/    Victor Guaglianone

	Name:	 	Victor Guaglianone
	Title:	 	SVP and General Counsel

			
		
	DATED:	 	December 30, 2008
	
	EXECUTIVE

			
		
	By:	 	 /s/    Pramod Bhasin

		 	Pramod Bhasin

			
		
	DATED:	 	December 30, 2008

  

 3Fourth Amendment to Master Professional Services Agreement

 MSA ID: 12091985 

Contract ID: 12106880 

Exhibit 10.2 

Confidential Materials omitted and filed separately with the 

Securities and Exchange Commission. Asterisks denote omissions. 

FOURTH AMENDMENT TO 

MASTER PROFESSIONAL SERVICES AGREEMENT 

BY AND BETWEEN 

MACRO*WORLD RESEARCH CORPORATION 

AND 

GENPACT INTERNATIONAL, INC. 

DATED: June 15, 2010 
  

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 MSA ID: 12091985 

Contract ID: 12106880 
  

 FOURTH AMENDMENT TO MASTER PROFESSIONAL SERVICES AGREEMENT 

This Fourth Amendment (“Amendment”), entered into this
15th day of June, 2010 and effective as of the 31st day of
March, 2010 (“Effective Date”), amends that certain Master Professional Services Agreement dated as of November 30, 2005 (as amended, modified and supplemented from time to time, the “Agreement”) by and between
Macro*World Research Corporation, a North Carolina corporation having a principal place of business at 301 S. College Street, Charlotte, NC 28288 (“Wachovia”) and Genpact International, Inc. (as successor in business to
Genpact International, S.A.R.L.), a Delaware corporation with an office at 40 Old Ridgebury Road, Danbury, CT 06810 (“Genpact”). Capitalized terms used and not otherwise defined herein shall have the meaning set forth in the
Agreement. 
 RECITALS 

WHEREAS, Wachovia and Genpact are parties to the Agreement and have agreed to amend the Agreement as provided herein; 

NOW, THEREFORE, in consideration of the covenants, promises, obligations and conditions set forth below and of other good and valid consideration,
the receipt, adequacy, and sufficiency of which are hereby acknowledged, the parties hereto, intending to be legally bound, agree as follows: 

1. Paragraph one (1) of the Agreement is amended to reflect a change in the primary place of business for Genpact to: 

“40 Old Ridgebury Road, Danbury, CT 06810” 

2. Section 8.2 of the Agreement is deleted in its entirety and intentionally left blank. 

3. Section 27.3 of the Agreement (Notices) is hereby amended in Subsections (a) (Primary Notices) and (b) (Other Notices) thereof, to
replace the address for notices to Genpact to the following: 
 Genpact International, Inc. 

105 Madison Avenue,
2nd Floor 

New York, NY 10016 
 4. WORKING
HOURS 
 India: 

The total number of working hours per FTE per annum will be increased from [**] hours to [**] hours and will be applied to all existing
and future Statements of Work. 
 Philippines: 

In consideration of future statements of work, the total number of working hours per FTE per annum will be increased from [**] hours to
[**] hours. 
 For the avoidance of doubt, Wells Fargo will not be invoiced for any additional FTE resources that are identified
by Genpact which have not received prior approval by the Wells Fargo Outsourcing Director or their designee. 
  

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 MSA ID: 12091985 

Contract ID: 12106880 
  

 Compliance with Laws: 

In each jurisdiction in which any agreement, commitment, contract, letter agreement or other arrangement is to be performed, Genpact shall
ensure, in all material respects, it is valid, enforceable and performed in compliance with local, state and federal labor laws with regard to the FTE working hours for both India and the Philippines. Further, Genpact will fully and promptly inform
Wells Fargo if it is notified by any governmental authority or generally becomes aware of any changes to or non-compliance with labor laws in each jurisdiction. 

5. Schedule D of the Agreement (Technology Infrastructure and Services), and Exhibit B thereto, “Distributed Computing Services – Statement of
Work,” is hereby amended as follows: 
 Notwithstanding the Technology Refresh Planning and Implementation contained in Exhibit B of
Schedule D of the Agreement and Exhibit B of Schedule D of the LOA, for the Term of the Agreement, Genpact must obtain prior approval in writing from the Wells Fargo Outsourcing Director or their designee before a technology refresh can occur.

 6. Section 2 of Schedule O to the Agreement (Pricing Methodology) entitled “Dedicated Management Team and LOB Level HR, IT, Quality
Transition and Training Leaders,” is hereby amended as follows: 
 (a) Subsection 2.1 is hereby deleted in its entirety and
replaced with the following: 
 “2.1 Genpact will provide the following number of dedicated named management personnel for
each position noted in the table below (The Dedicated Management Team”). 
  

			
	 Dedicated Management Team
	  	Valid for [**]
FTEs
	 Business Leader*
	  	[**]
	 HR Leader and Support
	  	[**]
	 Finance Manager**
	  	[**]
	 IT Manager**
	  	[**]
	 Training Manager
	  	[**]
	 Global Relationship Manager**
	  	[**]
	 Relationship Managers
	  	[**]
	 Quality Leads
	  	[**]
	 Transition Manager
	  	[**]
	 LOB Leads
	  	[**]
		  	 
	 Total Number of Dedicated Resources
Dedicated Management Annual Fee: ( Fixed Cost
	  	[**]
		  	 

  

	*	Any and all costs and expenses associated with the Business Leader resource shall be the responsibility of Genpact, unless otherwise mutually agreed upon in writing.

  

	**	The Finance, Global Relationship Manager and IT Leads will each be considered a [**] resource and will be shared across other accounts within Genpact.

  

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 MSA ID: 12091985 

Contract ID: 12106880 
  

 The Support Team, including the Dedicated Management Team, the Support
Leaders and the Statement of Work Support Team structures, may not be changed unless both Parties agree to any such change in a separate writing signed by both parties. 

(b) Subsection 2.3 is hereby deleted in its entirety and replaced with the following: 

“2.3 The Dedicated Management Team for each designated position set forth above will have the functions and responsibilities
designated. The Total Management fee will not exceed $[**] annually, unless the Parties amend this Schedule in writing.” 

(c) Subsection 2.5 is hereby deleted in its entirety and replaced with the following: 

“2.5 Genpact will provide Relationship Managers as noted in the Dedicated Management Team listing above, and as of September 1,
2007 such costs will be included in the Management Fees and invoiced to Wachovia each month. Genpact may not eliminate the position of Relationship Manager from the Wachovia’s account without Wachovia’s consent.” 

(d) Subsection 2.7 is hereby deleted in its entirety and replaced with the following 

“2.7 The Dedicated Management Team will be 100% dedicated to the Wachovia account with the exception of the Business Leader, and the
Finance, Global Relationship Manager and IT Leads. The Business Leader will not be dedicated but will provide leadership and serve as the single point of accountability for the Services and have overall responsibility for overseeing the provision of
the Services, billing and relationship management concerning the Wachovia account.” 
 (e) Subsection 2.8 is hereby deleted
in its entirety and replaced with the following: 
 “2.8 Support Leaders: 

Genpact will provide the following LOB/Support Leaders: 
  

			
	 Support Leaders
	  	 
	 IT [**]
	  	[**]
	 Compliance [**]
	  	[**]
	 Sub-total
	  	[**]
		  	 
	 INDIA
	  	[**]
		  	 

 The Support Leaders, as noted above, will be billed as
part of the Dedicated Management Fees Invoice as per the rate card of Schedule O of the Agreement, but the Support Leaders Management Fees are not included in the fixed Dedicated Management Fee for India which is the amount of $[**] mentioned in
subsection 2.3 as amended. The billing for Support Leaders will be an additional annual cost of [**] resources.” 
 (f)
Subsection 2.9 is hereby deleted in its entirety and replaced with the following: 
 “2.9 Statement of Work Support Fees

  

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 MSA ID: 12091985 

Contract ID: 12106880 
  

 The charges for HR, IT, Training and Quality Managers will no longer be span based but
will be invoiced at a fixed annual rate as per table listed below. This would be basis the number of Full Production FTEs assigned to Statement of Work performing the actual process and their immediate supervisors. The billing would be done as per
table listed below on a monthly basis, in arrears, pro-rated as appropriate for the applicable month. This fee shall apply to all existing and future Statements of Work under the Agreement.” 

 

											
	2009	  	2010	  	2011	  	2012	  	2013	  	2014
	[**]	  	[**]	  	[**]	  	[**]	  	[**]	  	[**]

 Additionally paragraph
11 in Exhibit D to Schedule O (that reads “Charges for HR, IT, Training ................ manager FTE count must be in increments of [**] FTE.”) is now deleted in its entirety and intentionally left blank. 

7. Section 6 of Schedule O to the Agreement (Pricing Methodology) entitled “Dedicated Management Team and LOB Level HR, IT, Quality Transition
and Training Leaders,” is hereby amended by adding the following as new subsection 6.3: 
 “All Travel expenses must
receive prior approval by the Wachovia Outsourcing Director or their designee and must be invoiced in accordance with the Agreement.” 
  

	8.	Exhibit A to Schedule O is hereby deleted in its entirety. 

9. General 
 9.1 Defined Terms.
Capitalized terms used herein and not otherwise defined have the meaning given in the Agreement. 
 9.2 Authority For Amendment. The
execution, delivery and performance of this amendment has been duly authorized by all requisite corporate action on the part of Wachovia and Genpact and upon execution by all parties, will constitute a legal, binding obligation thereof. 

9.3 Effect of Amendment. Except as specifically amended hereby, the Agreement, and all terms contained therein, remains in full force and effect,
provided however, that if any term or condition of the Agreement conflicts with or is inconsistent with any term or condition of this Amendment, the terms and conditions of this Amendment shall govern and be controlling. All references to the
Agreement after the Effective Date of this Amendment shall be to Agreement as modified hereby. The Agreement, as amended by this Amendment, constitutes the entire understanding of the Parties with respect to the subject matter hereof. 

94 Binding Effect; Severability. Each reference herein to a Party hereto shall be deemed to include its successors and assigns, all of whom shall
be bound by this Amendment and in whose favor the provisions of this Amendment shall inure. In case any one or more of the provisions contained in this Amendment shall be invalid, illegal or unenforceable in any respect, the validity, legality and
enforceability of the remaining provisions contained herein shall not in any way be affected or impaired thereby. 
 9.5 Further
Assurances. The parties hereto agree to execute such other documents and instruments and to do such other and further things as may be necessary or desirable for the execution and implementation of this Amendment and the consummation of the
transactions contemplated hereby and thereby. 
  

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 MSA ID: 12091985 

Contract ID: 12106880 
  

 9.6 Governing Law. This Amendment shall be governed by and construed in accordance with the laws
of the State of New York, excluding its conflict of laws rules. 
 9.7 Counterparts. This Amendment may be executed in counterparts, each
of which shall constitute an original, but all of which, when taken together, shall constitute but one agreement. 
 IN
WITNESS WHEREOF, the parties have caused this Amendment to be executed by their respective duly authorized representatives as of the Effective Date. 
  

									
	GENPACT INTERNATIONAL, INC.	 		 	MACRO*WORLD RESEARCH CORPORATION
					
	By:	 	Mohit Thukral	 		 	By:	 	/s/ Gui Kahl
	Name (Print):	 	Mohit Thukral	 		 	Name (Print):	 	Gui Kahl
	Title:	 	SVP	 		 	Title:	 	SVP

  

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