Document:

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                                                                  EXECUTION COPY

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                     CHASE MANHATTAN AUTO OWNER TRUST 2001-A

                       Class A-1 3.66% Asset Backed Notes

                       Class A-2 3.99% Asset Backed Notes

                       Class A-3 4.55% Asset Backed Notes

                       Class A-4 5.07% Asset Backed Notes

                           --------------------------

                            ADMINISTRATION AGREEMENT

                            Dated as of July 1, 2001

                           --------------------------

                            The Chase Manhattan Bank,

                                As Administrator

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                                TABLE OF CONTENTS

                                                                            Page

Section 1.  Duties of Administrator...........................................2
Section 2.  Records...........................................................7
Section 3.  Compensation......................................................7
Section 4.  Additional Information To Be Furnished to Issuer..................7
Section 5.  Independence of Administrator.....................................7
Section 6.  No Joint Venture..................................................7
Section 7.  Other Activities of Administrator.................................8
Section 8.  Term of Agreement; Resignation and Removal of Administrator.......8
Section 9.  Action upon Termination, Resignation or Removal...................9
Section 10. Notices..........................................................10
Section 11. Amendments.......................................................11
Section 12. Successors and Assigns...........................................11
Section 13. GOVERNING LAW....................................................12
Section 14. Headings.........................................................12
Section 15. Counterparts.....................................................12
Section 16. Severability.....................................................12
Section 17. Not Applicable to The Chase Manhattan Bank in Other Capacities...12
Section 18. Limitation of Liability of Owner Trustee, Indenture Trustee
            and Administrator................................................12
Section 19. Third-Party Beneficiary..........................................13
Section 20. Nonpetition Covenants............................................13
Section 21. Liability of Administrator.......................................13

EXHIBIT A  -  Form of Power of Attorney

                                       i
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         ADMINISTRATION AGREEMENT dated as of July 1, 2001, among CHASE
MANHATTAN AUTO OWNER TRUST 2001-A, a Delaware business trust (the "Issuer"), THE
CHASE MANHATTAN BANK, a New York banking corporation, as administrator (the
"Administrator"), and WELLS FARGO BANK MINNESOTA, NATIONAL ASSOCIATION, a
national banking association, not in its individual capacity but solely as
Indenture Trustee (the "Indenture Trustee").

                              W I T N E S S E T H:

         WHEREAS the Issuer is issuing the Class A-1 3.66% Asset Backed Notes
(the "Class A-1 Notes"), the Class A-2 3.99% Asset Backed Notes (the "Class A-2
Notes"), the Class A-3 4.55% Asset Backed Notes (the "Class A-3 Notes") and the
Class A-4 5.07% Asset Backed Notes (the "Class A-4 Notes") and, together with
the Class A-1 Notes, the Class A-2 Notes and the Class A-3 Notes, the "Notes")
pursuant to the Indenture dated as of July 1, 2001 (as amended, modified or
supplemented from time to time in accordance with the provisions thereof, the
"Indenture"), between the Issuer and the Indenture Trustee and the 5.06% Asset
Backed Certificates (the "Certificates") pursuant to the Amended and Restated
Trust Agreement dated as of July 1, 2001 (as amended, modified or supplemented
from time to time in accordance with the provisions thereof, the "Trust
Agreement") between Chase USA (defined below), as Depositor, and Wilmington
Trust Company, as owner trustee (the "Owner Trustee").

         WHEREAS the Issuer has entered into certain agreements in connection
with the issuance of the Notes and the Certificates, including (i) a Sale and
Servicing Agreement dated as of July 1, 2001 (the "Sale and Servicing
Agreement") (capitalized terms used herein and not defined herein shall have the
meanings assigned such terms in the Sale and Servicing Agreement) between the
Issuer and Chase Manhattan Bank USA, National Association ("Chase USA"), as
Servicer and Seller, (ii) a Depository Agreement dated July 25, 2001 (the "Note
Depository Agreement") among the Issuer, the Indenture Trustee, The Chase
Manhattan Bank, as Agent (the "Agent") and The Depository Trust Company, (iii) a
Depository Agreement dated July 25, 2001 among the Issuer, the Owner Trustee,
the Agent and The Depository Trust Company (the "Certificate Depository
Agreement," and together with the Note Depository Agreement, the "Depository
Agreements"), (iv) a Collection Account Control Agreement dated as of July 1,
2001 (the "Collection Account Control Agreement") among the Issuer, the
Indenture Trustee and The Chase Manhattan Bank, as securities intermediary, (v)
a Reserve Account Control Agreement dated as of July 1, 2001 among the Issuer,
the Indenture Trustee and Wells Fargo Bank Minnesota, National Association, as
securities intermediary (the "Reserve Account Control Account Agreement," and
together with the Collection Account Control Agreement, the "Securities Control
Agreements"), (vi) the Trust Agreement, and (vii) the Indenture (the Sale and
Servicing Agreement, the Trust Agreement, the Depository Agreements, the
Securities Control Agreements and the Indenture being hereinafter referred to
collectively as the "Related Agreements");

         WHEREAS pursuant to the Related Agreements, the Issuer and the Owner
Trustee are required to perform certain duties in connection with (a) the Notes
and the collateral pledged therefor pursuant to the Indenture (the "Collateral")
and (b) the Certificates;

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         WHEREAS the Issuer desires to have the Administrator perform certain of
the duties of the Issuer and the Owner Trustee referred to in the preceding
clause, and to provide such additional services consistent with the terms of
this Agreement and the Related Agreements as the Issuer may from time to time
request;

         WHEREAS the Administrator has the capacity to provide the services
required hereby and is willing to perform such services for the Issuer and the
Owner Trustee on the terms set forth herein;

         NOW, THEREFORE, in consideration of the mutual covenants contained
herein, and other good and valuable consideration, the receipt and adequacy of
which are hereby acknowledged, the parties agree as follows:

         Section 1. Duties of Administrator. (a) Duties with Respect to the
Related Agreements. (i) The Administrator agrees to perform all its duties as
Administrator and the duties of the Issuer and the Owner Trustee under the
Depository Agreements. The Administrator agrees to perform the duty of the
Issuer under Section 5.1(a) of the Sale and Servicing Agreement to move the
Col`lection Account to a Qualified Institution or Qualified Trust Institution,
as the case may be, and the duty of the Issuer under Section 5.6(b) of the Sale
and Servicing Agreement to move the Reserve Account to a Qualified Institution
or Qualified Trust Institution, as the case may be. In addition, the
Administrator shall consult with the Owner Trustee regarding the duties of the
Issuer and the Owner Trustee under the Related Agreements.

         The Administrator shall monitor the performance of the Issuer and shall
advise the Owner Trustee when action is necessary to comply with the Issuer's or
the Owner Trustee's duties under the Indenture and the Depository Agreements.
The Administrator shall prepare for execution by the Issuer or the Owner Trustee
or shall cause the preparation by other appropriate persons of all such
documents, reports, filings, instruments, certificates and opinions as it shall
be the duty of the Issuer or the Owner Trustee to prepare, file or deliver
pursuant to the Indenture and the Depository Agreements. In furtherance of the
foregoing, the Administrator shall take all appropriate action that it is the
duty of the Issuer or the Owner Trustee to take pursuant to the Indenture
including, without limitation, such of the foregoing as are required with
respect to the following matters under the Indenture (references are to sections
of the Indenture):

         (A) the preparation of or obtaining of the documents and instruments
    required for authentication of the Notes, if any, and delivery of the same
    to the Indenture Trustee (Section 2.2);

         (B) the duty to cause the Note Register to be kept and to give the
    Indenture Trustee notice of any appointment of a new Note Registrar and the
    location, or change in location, of the Note Register and the office or
    offices where Notes may be surrendered for registration of transfer or
    exchange (Section 2.4);

         (C) the notification of Noteholders of the final principal payment on
    their Notes (Section 2.7(b));

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         (D) the preparation, obtaining or filing of the instruments, opinions
    and certificates and other documents required for the release of collateral
    (Section 2.9);

         (E) the preparation of Definitive Notes and arranging the delivery
    thereof (Section 2.12);

         (F) the maintenance of an office or agency in the City of New York for
    registration of transfer or exchange of Notes (Section 3.2);

         (G) the duty to cause newly appointed Paying Agents, if any, to deliver
    to the Indenture Trustee the instrument specified in the Indenture regarding
    funds held in trust (Section 3.3);

         (H) the direction to Paying Agents to pay to the Indenture Trustee all
    sums held in trust by such Paying Agents (Section 3.3);

         (I) the obtaining and preservation of the Issuer's qualification to do
    business in each jurisdiction in which such qualification is or shall be
    necessary to protect the validity and enforceability of the Indenture, the
    Notes, the Collateral and each other instrument and agreement included in
    the Trust Estate (Section 3.4);

         (J) the preparation of all supplements, amendments, financing
    statements, continuation statements, if any, instruments of further
    assurance and other instruments, in accordance with Section 3.5 of the
    Indenture, necessary to protect the Trust Estate (Section 3.5);

         (K) the obtaining of the Opinion of Counsel on the Closing Date and the
    annual delivery of Opinions of Counsel, in accordance with Section 3.6 of
    the Indenture, as to the Trust Estate, and the annual delivery of the
    Officers' Certificate and certain other statements, in accordance with
    Section 3.9 of the Indenture, as to compliance with the Indenture (Sections
    3.6 and 3.9);

         (L) the identification to the Indenture Trustee in an Officers'
    Certificate of a Person with whom the Issuer has contracted to perform its
    duties under the Indenture (Section 3.7(b));

         (M) the notification of the Indenture Trustee and the Rating Agencies
    of an Event of Servicing Termination pursuant to the Sale and Servicing
    Agreement and, if such Event of Servicing Termination arises from the
    failure of the Servicer to perform any of its duties under the Sale and
    Servicing Agreement, the taking of all reasonable steps available to remedy
    such failure (Section 3.7(d));

         (N) the preparation and obtaining of documents and instruments required
    for the release of the Issuer from its obligation under the Indenture
    (Section 3.11(b));

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         (O) the delivery of notice to the Indenture Trustee of each Event of
    Default, Event of Servicing Termination and each default by the Seller under
    the Sale and Servicing Agreement (Section 3.18);

         (P) the taking of such further acts as may be reasonably necessary or
    proper to carry out more effectively the purpose of the Indenture or to
    compel or secure the performance and observance by the Seller and the
    Servicer of their obligations under the Sale and Servicing Agreement
    (Sections 3.19 and 5.16);

         (Q) the monitoring of the Issuer's obligations as to the satisfaction
    and discharge of the Indenture and the preparation of an Officers'
    Certificate and the obtaining of the Opinion of Counsel and the Independent
    Certificate relating thereto (Section 4.1);

         (R) the compliance with any written directive of the Indenture Trustee
    with respect to the sale of the Trust Estate in any manner permitted by law
    if an Event of Default shall have occurred and be continuing (Section 5.4);

         (S) provide the Indenture Trustee with the information necessary to
    deliver to each Noteholder such information as may be reasonably required to
    enable such Holder to prepare its United States federal and state and local
    income or franchise tax returns (Section 6.6);

         (T) the preparation and delivery of notice to Noteholders of the
    removal of the Indenture Trustee and the appointment of a successor
    Indenture Trustee (Section 6.8);

         (U) the preparation of any written instruments required to confirm more
    fully the authority of any co-trustee or separate trustee and any written
    instruments necessary in connection with the resignation or removal of the
    Indenture Trustee or any co-trustee or separate trustee (Sections 6.8 and
    6.10);

         (V) the furnishing of the Indenture Trustee with the names and
    addresses of Noteholders during any period when the Indenture Trustee is not
    the Note Registrar (Section 7.1);

         (W) the preparation and, after execution by the Issuer, the filing with
    the Commission and any applicable state agencies and the Indenture Trustee
    of documents required to be filed on a periodic basis with, and summaries
    thereof as may be required by rules and regulations prescribed by, the
    Commission and any applicable state agencies and the transmission of such
    summaries, as necessary, to the Noteholders (Section 7.3);

         (X) the obtaining of an Officers' Certificate, Opinion of Counsel and
    Independent Certificates, if necessary, for the release of the Trust Estate
    as defined in the Indenture (Sections 8.4 and 8.5);

         (Y) the preparation of Issuer Orders and Issuer Requests and the
    obtaining of Opinions of Counsel with respect to the execution of
    supplemental indentures and the

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    mailing to the Noteholders of notices with respect to such supplemental
    indentures (Sections 9.1 and 9.2);

         (Z) the execution of new Notes conforming to any supplemental indenture
    (Section 9.5);

         (AA) provide the Indenture Trustee with the form of notice necessary to
    deliver the notification of Noteholders of the prepayment of the Notes
    (Section 10.2);

         (BB) the preparation of all Officers' Certificates, Opinions of Counsel
    and Independent Certificates with respect to any requests by the Issuer to
    the Indenture Trustee to take any action under the Indenture (Section
    11.1(a));

         (CC) the preparation and delivery of Officers' Certificates and the
    obtaining of Independent Certificates, if necessary, for the release of
    property from the lien of the Indenture (Section 11.1(b));

         (DD) the preparation and delivery to the Noteholders and the Indenture
    Trustee of any agreements with respect to alternate payment and notice
    provisions (Section 11.6); and

         (EE) the recording of the Indenture, if applicable (Section 11.15).

         (b) Additional Duties. (i) In addition to the duties of the
Administrator set forth above, the Administrator shall perform such calculations
and shall prepare for execution by the Issuer or the Owner Trustee or shall
cause the preparation by other appropriate persons of all such documents,
reports, filings, instruments, certificates and opinions as it shall be the duty
of the Issuer or the Owner Trustee to prepare, file or deliver pursuant to the
Related Agreements, and at the request of the Owner Trustee shall take all
appropriate action that it is the duty of the Issuer or the Owner Trustee to
take pursuant to the Related Agreements. Subject to Section 5 of this Agreement,
and in accordance with the directions of the Owner Trustee, the Administrator
shall administer, perform or supervise the performance of such other activities
in connection with the Trust Estate (including the Related Agreements) as are
not covered by any of the foregoing provisions and as are expressly requested by
the Owner Trustee and are reasonably within the capability of the Administrator.

         (ii) Notwithstanding anything in this Agreement or the Related
Agreements to the contrary, the Administrator shall be responsible for promptly
notifying the Owner Trustee in the event that any withholding tax is imposed on
the Issuer's payments (or allocations of income) to a "Certificateholder" as
contemplated in Section 5.2(c) of the Trust Agreement. Any such notice shall
specify the amount of any withholding tax required to be withheld by the Owner
Trustee pursuant to such provision.

         (iii) Notwithstanding anything in this Agreement or the Related
Agreements to the contrary, the Administrator shall be responsible for
performance of the duties of the Owner Trustee and the Issuer set forth in
Sections 2.11, 2.12, 2.13 and 5.5(a), (b) and (c) and 5.7 of the

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Trust Agreement with respect to, among other things, accounting and reports to
Certificateholders and the maintenance of Capital Accounts; provided, however,
that the Owner Trustee shall retain responsibility for the distribution of the
Schedule K-1s necessary to enable each Certificateholder to prepare its federal
and state income tax returns.

         (iv) The Administrator may satisfy its obligations with respect to
clauses (ii) and (iii) above by retaining, at the expense of the Administrator,
a firm of independent public accountants (the "Accountants") acceptable to the
Owner Trustee which shall perform the obligations of the Administrator
thereunder. In connection with paragraph (ii) above, the Accountants will
provide prior to August 15, 2001 a letter in form and substance satisfactory to
the Owner Trustee as to whether any tax withholding is then required and, if
required, the procedures to be followed with respect thereto to comply with the
requirements of the Code. The Accountants shall be required to update the letter
in each instance that any additional tax withholding is subsequently required or
any previously required tax withholding shall no longer be required.

         (v) The Administrator shall perform the duties of the Administrator
specified in Sections 10.2 and 10.3 of the Trust Agreement required to be
performed in connection with the resignation or removal of the Owner Trustee,
the duties of the Administrator specified in Section 10.5 of the Trust Agreement
required to be performed in connection with the appointment and payment of
co-Trustees, and any other duties expressly required to be performed by the
Administrator under the Trust Agreement.

         (vi) In carrying out the foregoing duties or any of its other
obligations under this Agreement, the Administrator may enter into transactions
with or otherwise deal with any of its Affiliates; provided, however, that the
terms of any such transactions or dealings shall be in accordance with any
directions received from the Issuer and shall be, in the Administrator's
opinion, no less favorable to the Issuer than would be available from
unaffiliated parties.

         (vii) It is the intention of the parties hereto that the Administrator
shall, and the Administrator hereby agrees to, execute on behalf of the Issuer
or the Owner Trustee all such documents, reports, filings, instruments,
certificates and opinions as it shall be the duty of the Issuer or the Owner
Trustee to prepare, file or deliver pursuant to the Basic Documents. In
furtherance thereof, the Owner Trustee shall, on behalf of itself and of the
Issuer, execute and deliver to the Administrator, and to each successor
Administrator appointed pursuant to the terms hereof, one or more powers of
attorney substantially in the form of Exhibit A hereto, appointing the
Administrator the attorney-in-fact of the Owner Trustee and the Issuer for the
purpose of executing on behalf of the Owner Trustee and the Issuer all such
documents, reports, filings, instruments, certificates and opinions.

         (c) Non-Ministerial Matters. (i) With respect to matters that in the
reasonable judgment of the Administrator are non-ministerial, the Administrator
shall not take any action unless within a reasonable time before the taking of
such action, the Administrator shall have notified the Owner Trustee of the
proposed action and the Owner Trustee shall not have withheld consent or
provided an alternative direction. For the purpose of the preceding sentence,
"non-ministerial matters" shall include, without limitation:

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         (A) the initiation of any claim or lawsuit by the Issuer and the
    compromise of any action, claim or lawsuit brought by or against the Issuer
    (other than in connection with the collection of the Receivables);

         (B) the amendment, change or modification of the Related Agreements;

         (C) the appointment of successor Note Registrars, successor Paying
    Agents and successor Indenture Trustees pursuant to the Indenture or the
    appointment of successor Administrators or successor Servicers, or the
    consent to the assignment by the Note Registrar, the Paying Agent or the
    Indenture Trustee of its obligations under the Indenture; and

         (D) the removal of the Indenture Trustee.

         (ii) Notwithstanding anything to the contrary in this Agreement, the
Administrator shall not be obligated to, and shall not, (x) make any payments to
the Noteholders or Certificateholders under the Related Agreements, (y) sell the
Trust Estate pursuant to Section 5.4 of the Indenture or (z) take any action
that the Issuer directs the Administrator not to take on its behalf.

         Section 2. Records. The Administrator shall maintain appropriate books
of account and records relating to services performed hereunder, which books of
account and records shall be accessible for inspection by the Issuer, the Owner
Trustee, the Indenture Trustee and the Seller at any time during normal business
hours.

         Section 3. Compensation. As compensation for the performance of the
Administrator's obligations under this Agreement, the Administrator shall be
entitled to $1,000 per month which shall be payable in accordance with Section
5.5 of the Sale and Servicing Agreement.

         Section 4. Additional Information To Be Furnished to Issuer. The
Administrator shall furnish to the Issuer from time to time such additional
information regarding the Collateral as the Issuer shall reasonably request,
including notification of Noteholders pursuant to Section 1(a)(i) hereof.

         Section 5. Independence of Administrator. For all purposes of this
Agreement, the Administrator shall be an independent contractor and shall not be
subject to the supervision of the Issuer or the Owner Trustee with respect to
the manner in which it accomplishes the performance of its obligations
hereunder. Unless expressly authorized by the Issuer or the Owner Trustee, as
the case may be, the Administrator shall have no authority to act for or
represent the Issuer or the Owner Trustee in any way and shall not otherwise be
deemed an agent of the Issuer or the Owner Trustee.

         Section 6. No Joint Venture. Nothing contained in this Agreement shall
(i) constitute the Administrator and either of the Issuer or the Owner Trustee
as members of any partnership, joint venture, association, syndicate,
unincorporated business or other separate

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entity, (ii) be construed to impose any liability as such on any of them or
(iii) be deemed to confer on any of them any express, implied or apparent
authority to incur any obligation or liability on behalf of the others.

         Section 7. Other Activities of Administrator. (a) Nothing herein shall
prevent the Administrator or its affiliates from engaging in other businesses
or, in its sole discretion, from acting in a similar capacity as an
administrator for any other person or entity even though such person or entity
may engage in business activities similar to those of the Issuer, the Owner
Trustee or the Indenture Trustee.

         (b) The Administrator and its affiliates may generally engage in any
kind of business with any person party to a Related Agreement, any of its
affiliates and any person who may do business with or own securities of any such
person or any of its affiliates, without any duty to account therefor to the
Issuer, the Owner Trustee or the Indenture Trustee.

         Section 8. Term of Agreement; Resignation and Removal of Administrator.
(a) This Agreement shall continue in force until the dissolution of the Issuer,
upon which event this Agreement shall automatically terminate.

         (b) Subject to Sections 8(e) and (f), the Administrator may resign its
duties hereunder by providing the Issuer and the Owner Trustee with at least 60
days' prior written notice.

         (c) Subject to Sections 8(e) and (f), the Issuer may remove the
Administrator without cause by providing the Administrator with at least 60
days' prior written notice.

         (d) Subject to Sections 8(e) and (f), at the sole option of the Issuer,
the Administrator may be removed immediately upon written notice of termination
from the Issuer to the Administrator if any of the following events shall occur:

              (i) the Administrator shall default in the performance of any of
    its duties under this Agreement and, after notice of such default, shall not
    cure such default within ten days (or, if such default cannot be cured in
    such time, shall not give within ten days such assurance of cure as shall be
    reasonably satisfactory to the Issuer);

              (ii) a court having jurisdiction in the premises shall enter a
    decree or order for relief, and such decree or order shall not have been
    vacated within 60 days, in respect of the Administrator in any involuntary
    case under any applicable bankruptcy, insolvency or other similar law now or
    hereafter in effect or appoint a receiver, liquidator, assignee, custodian,
    trustee, sequestrator or similar official for the Administrator or any
    substantial part of its property or order the winding-up or liquidation of
    its affairs; or

              (iii) the Administrator shall commence a voluntary case under any
    applicable bankruptcy, insolvency or other similar law now or hereafter in
    effect, shall consent to the entry of an order for relief in an involuntary
    case under any such law, or shall consent to the appointment of a receiver,
    liquidator, assignee, trustee, custodian,

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    sequestrator or similar official for the Administrator or any substantial
    part of its property, shall consent to the taking of possession by any such
    official of any substantial part of its property, shall make any general
    assignment for the benefit of creditors or shall fail generally to pay its
    debts as they become due.

         The Administrator agrees that if any of the events specified in clause
(ii) or (iii) of this Section shall occur, it shall give written notice thereof
to the Issuer, the Owner Trustee and the Indenture Trustee within seven days
after the happening of such event.

         (e) No resignation or removal of the Administrator pursuant to this
Section shall be effective until (i) a successor Administrator shall have been
appointed by the Issuer and (ii) such successor Administrator shall have agreed
in writing to be bound by the terms of this Agreement in the same manner as the
Administrator is bound hereunder.

         (f) The appointment of any successor Administrator shall be effective
only after receipt of written confirmation from each Rating Agency that the
proposed appointment will not result in the qualification, downgrading or
withdrawal of any rating assigned to the Notes and Certificates by such Rating
Agency.

         (g) A successor Administrator shall execute, acknowledge and deliver a
written acceptance of its appointment hereunder to the resigning Administrator
and to the Issuer. Thereupon the resignation or removal of the resigning
Administrator shall become effective, and the successor Administrator shall have
all the rights, powers and duties of the Administrator under this Indenture. The
successor Administrator shall mail a notice of its succession to the Noteholders
and the Certificateholders. The resigning Administrator shall promptly transfer
or cause to be transferred all property and any related agreements, documents
and statements held by it as Administrator to the successor Administrator and
the resigning Administrator shall execute and deliver such instruments and do
other things as may reasonably be required for fully and certainly vesting in
the successor Administrator all rights, powers, duties and obligations
hereunder.

         (h) In no event shall a resigning Administrator be liable for the acts
or omissions of any successor Administrator hereunder.

         (i) In the exercise or administration of its duties hereunder and under
the Related Agreements, the Administrator may act directly or through its agents
or attorneys pursuant to agreements entered into with any of them, and the
Administrator shall not be liable for the conduct or misconduct of such agents
or attorneys if such agents or attorneys shall have been selected by the
Administrator with due care.

         Section 9. Action upon Termination, Resignation or Removal. Promptly
upon the effective date of termination of this Agreement pursuant to Section
8(a) or the resignation or removal of the Administrator pursuant to Section 8(b)
or (c), respectively, the Administrator shall be entitled to be paid all fees
and reimbursable expenses accruing to it to the date of such termination,
resignation or removal. The Administrator shall forthwith upon termination
pursuant to Section 8(a) deliver to the Issuer all property and documents of or

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relating to the Collateral then in the custody of the Administrator. In the
event of the resignation or removal of the Administrator pursuant to Section
8(b) or (c), respectively, the Administrator shall cooperate with the Issuer and
take all reasonable steps requested to assist the Issuer in making an orderly
transfer of the duties of the Administrator.

         Section 10. Notices. Any notice, report or other communication given
hereunder shall be in writing and addressed as follows:

         (a) if to the Issuer or the Owner Trustee, to

                Wilmington Trust Company
                Rodney Square North
                1100 North Market Square
                Wilmington, Delaware  19890-0001
                Attention:  Corporate Trust Administration

             with a copy to:

                Chase Automotive Finance Corporation
                900 Stewart Avenue
                Garden City, New York 11530
                Attention: Financial Controller

         (b) if to the Administrator, to

                The Chase Manhattan Bank
                450 West 33rd Street
                14th Floor
                New York, New York  10001-2697
                Attention: Structured Finance/Chase Auto

         (c) if to the Indenture Trustee, to

                Wells Fargo Bank Minnesota, National Association
                Sixth Street and Marquette Avenue MAC N9311-161
                Minneapolis, Minnesota  55479

         (d) if to the Seller, to

                Chase Manhattan Automotive Finance Corporation
                900 Stewart Avenue
                Garden City, New York 11530
                Attention Financial Controller

or to such other address as any party shall have provided to the other parties
in writing. Any notice required to be in writing hereunder shall be deemed given
if such notice is mailed by

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                                                                              11

certified mail, postage prepaid, or hand-delivered to the address of such party
as provided above, except that notices to the Indenture Trustee are effective
only upon receipt.

         Section 11. Amendments. This Agreement may be amended from time to time
by a written amendment duly executed and delivered by the Issuer, the
Administrator and the Indenture Trustee, with the written consent of the Owner
Trustee and without the consent of the Noteholders and the Certificateholders,
for the purpose of adding any provisions to or changing in any manner or
eliminating any of the provisions of this Agreement or of modifying in any
manner the rights of the Noteholders or Certificateholders; provided that such
amendment will not, as evidenced by an Opinion of Counsel, materially and
adversely affect the interest of any Noteholder or Certificateholder. This
Agreement may also be amended by the Issuer, the Administrator and the Indenture
Trustee with the written consent of the Owner Trustee and the holders of Notes
evidencing a majority in the Outstanding Amount of the Notes and the holders of
Certificates evidencing a majority of the Certificate Balance for the purpose of
adding any provisions to or changing in any manner or eliminating any of the
provisions of this Agreement or of modifying in any manner the rights of
Noteholders or the Certificateholders; provided, however, that no such amendment
may (i) increase or reduce in any manner the amount of, or accelerate or delay
the timing of, collections of payments on Receivables or distributions that are
required to be made for the benefit of the Noteholders or Certificateholders or
(ii) reduce the aforesaid percentage of the holders of Notes and Certificates
which are required to consent to any such amendment, without the consent of the
holders of all the outstanding Notes and Certificates. Notwithstanding the
foregoing, the Administrator may not amend this Agreement without the permission
of the Seller, which permission shall not be unreasonably withheld.

         Section 12. Successors and Assigns. This Agreement may not be assigned
by the Administrator unless such assignment is previously consented to in
writing by the Issuer and the Owner Trustee and subject to receipt by the Owner
Trustee of written confirmation from each Rating Agency that such assignment
will not result in the qualification, downgrading or withdrawal of any rating
assigned to the Notes and Certificates by such Rating Agency in respect thereof.
An assignment with such consent and satisfaction, if accepted by the assignee,
shall bind the assignee hereunder in the same manner as the Administrator is
bound hereunder. Notwithstanding the foregoing, this Agreement may be assigned
by the Administrator without the consent of the Issuer or the Owner Trustee to a
corporation or other organization that is a successor (by merger, consolidation
or purchase of assets) to the Administrator, provided that such successor
organization executes and delivers to the Issuer, the Owner Trustee and the
Indenture Trustee an agreement in which such corporation or other organization
agrees to be bound hereunder by the terms of said assignment in the same manner
as the Administrator is bound hereunder. Subject to the foregoing, this
Agreement shall bind any successors or assigns of the parties hereto.

<PAGE>

                                                                              12

         Section 13. GOVERNING LAW. THIS AGREEMENT SHALL BE GOVERNED BY, AND
CONSTRUED AND INTERPRETED IN ACCORDANCE WITH, THE LAWS OF THE STATE OF NEW YORK.

         Section 14. Headings. The section headings hereof have been inserted
for convenience of reference only and shall not be construed to affect the
meaning, construction or effect of this Agreement.

         Section 15. Counterparts. This Agreement may be executed in
counterparts, each of which when so executed shall together constitute but one
and the same agreement.

         Section 16. Severability. Any provision of this Agreement that is
prohibited or unenforceable in any jurisdiction shall be ineffective to the
extent of such prohibition or unenforceability without invalidating the
remaining provisions hereof and any such prohibition or unenforceability in any
jurisdiction shall not invalidate or render unenforceable such provision in any
other jurisdiction.

         Section 17. Not Applicable to The Chase Manhattan Bank in Other
Capacities. Nothing in this Agreement shall affect any obligation The Chase
Manhattan Bank may have in any other capacity.

         Section 18. Limitation of Liability of Owner Trustee, Indenture Trustee
and Administrator. (a) Notwithstanding anything contained herein to the
contrary, this instrument has been signed by Wilmington Trust Company not in its
individual capacity but solely in its capacity as Owner Trustee of the Issuer
and in no event shall Wilmington Trust Company in its individual capacity or any
beneficial owner of the Issuer have any liability for the representations,
warranties, covenants, agreements or other obligations of the Issuer hereunder,
as to all of which recourse shall be had solely to the assets of the Issuer. For
all purposes of this Agreement, in the performance of any duties or obligations
of the Issuer hereunder, the Owner Trustee shall be subject to, and entitled to
the benefits of, the terms and provisions of Articles VI, VII and VIII of the
Trust Agreement.

         (b) Notwithstanding anything contained herein to the contrary, this
Agreement has been signed by Wells Fargo Bank Minnesota, not in its individual
capacity but solely as Indenture Trustee, and in no event shall Wells Fargo Bank
Minnesota have any liability for the representations, warranties, covenants,
agreements or other obligations of the Issuer hereunder or in any of the
certificates, notices or agreements delivered pursuant hereto, as to all of
which recourse shall be had solely to the assets of the Issuer.

         (c) No recourse under any obligation, covenant or agreement of the
Issuer contained in this Agreement shall be had against any agent of the Issuer
(including the Administrator) as such by the enforcement of any assessment or by
any legal or equitable proceeding, by virtue of any statute or otherwise; it
being expressly agreed and understood that this Agreement is solely an
obligation of the Issuer as a Delaware business trust, and that no personal
liability whatsoever shall attach to or be incurred by any agent of the Issuer
(including the Administrator), as such, under or by reason of any of the
obligations, covenants or agreements of the Issuer contained in this Agreement,
or implied therefrom, and that any and all personal liability for breaches by
the Issuer of any such obligations, covenants or

<PAGE>

                                                                              13

agreements, either at common law or at equity, or by statute or constitution, of
every such agent is hereby expressly waived as a condition of and in
consideration for the execution of this Agreement.

         Section 19. Third-Party Beneficiary. Each of the Seller (to the extent
provided in Section 11) and the Owner Trustee is a third-party beneficiary to
this Agreement and is entitled to the rights and benefits hereunder and may
enforce the provisions hereof as if it were a party hereto.

         Section 20. Nonpetition Covenants. Notwithstanding any prior
termination of this Agreement, the Administrator, the Issuer and the Indenture
Trustee shall not, prior to the date which is one year and one day after the
termination of this Agreement with respect to the Issuer, acquiesce, petition or
otherwise invoke or cause the Issuer to invoke the process of any court of
government authority for the purpose of commencing or sustaining a case against
the Issuer under any Federal or state bankruptcy, insolvency or similar law or
appointing a receiver, liquidator, assignee, trustee, custodian, sequestrator or
other similar official of the Issuer or any substantial part of its property, or
ordering the winding up or liquidation of the affairs of the Issuer.

         Section 21. Liability of Administrator. Notwithstanding any provision
of this Agreement, the Administrator shall not have any obligations under this
Agreement other than those specifically set forth herein, and no implied
obligations of the Administrator shall be read into this Agreement. Neither the
Administrator nor any of its directors, officers, agents or employees shall be
liable for any action taken or omitted to be taken in good faith by it or them
under or in connection with this Agreement, except for its or their own gross
negligence or willful misconduct and in no event shall the Administrator be
liable under or in connection with this Agreement for indirect, special, or
consequential losses or damages of any kind, including lost profits, even if
advised of the possibility thereof and regardless of the form of action by which
such losses or damages may be claimed. Without limiting the foregoing, the
Administrator may (a) consult with legal counsel (including counsel for the
Issuer), independent public accountants and other experts selected by it and
shall not be liable for any action taken or omitted to be taken in good faith by
it in accordance with the advice of such counsel, accountants or experts and (b)
shall incur no liability under or in respect of this Agreement by acting upon
any notice (including notice by telephone), consent, certificate or other
instrument or writing (which may be by facsimile) believed by it to be genuine
and signed or sent by the proper party or parties.

<PAGE>

         IN WITNESS WHEREOF, the parties have caused this Agreement to be duly
executed and delivered as of the day and year first above written.

                                     CHASE MANHATTAN AUTO OWNER TRUST 2001-A

                                     By:  WILMINGTON TRUST COMPANY,
                                            not in its individual capacity
                                            but solely as Owner Trustee,

                                     By: /s/ Donald G. MacKelcan
                                        ----------------------------------
                                        Name:  Donald G. MacKelcan
                                        Title: Vice President

                                     WELLS FARGO BANK MINNESOTA,
                                       NATIONAL ASSOCIATION,
                                     not in its individual capacity but
                                     solely as Indenture Trustee,

                                     By: /s/ Lori M. Swanell
                                        ----------------------------------
                                        Name:  Lori M. Swanell
                                        Title: Assistant Vice President

                                     THE CHASE MANHATTAN BANK,
                                     as Administrator

                                     By: /s/ Jennifer H. Baran
                                        ----------------------------------
                                        Name:  Jennifer H. Baran
                                        Title: Assistant Vice President

<PAGE>

                                                                       EXHIBIT A
                           [Form of Power of Attorney]

                                POWER OF ATTORNEY

STATE OF NEW YORK          )
                           )
COUNTY OF NEW YORK         )

         KNOW ALL MEN BY THESE PRESENTS, that Chase Manhattan Auto Owner Trust
2001-A ("Trust"), does hereby make, constitute and appoint THE CHASE MANHATTAN
BANK as Administrator under the Administration Agreement (as defined below), and
its agents and attorneys, as Attorneys-in-Fact to execute on behalf of the Trust
all such documents, reports, filings, instruments, certificates and opinions as
it shall be the duty of the Trust to prepare, file or deliver pursuant to the
Related Agreements (as defined in the Administration Agreement), including,
without limitation, to appear for and represent the Trust in connection with the
preparation, filing and audit of federal, state and local tax returns pertaining
to the Trust, and with full power to perform any and all acts associated with
such returns and audits that the Trust could perform, including without
limitation, the right to distribute and receive confidential information, defend
and assert positions in response to audits, initiate and defend litigation, and
to execute waivers of restriction on assessments of deficiencies, consents to
the extension of any statutory or regulatory time limit, and settlements. For
the purpose of this Power of Attorney, the term "Administration Agreement" means
the Administration Agreement dated as of July 1, 2001 among the Trust, The Chase
Manhattan Bank, as Administrator, and Wells Fargo Bank Minnesota, National
Association, as Indenture Trustee, as such may be amended from time to time.

         All powers of attorney for this purpose heretofore filed or executed by
the Trust are hereby revoked.

         EXECUTED this ____ day of _______, 2001.

                                         CHASE MANHATTAN AUTO OWNER TRUST 2001-A

                                         By:  WILMINGTON TRUST COMPANY,
                                         not in its individual capacity but
                                         solely as Owner Trustee

                                         By:
                                            ------------------------------------
                                            Name:
                                            Title:<PAGE>   1

                                                                  EXHIBIT 10D(1)

                           FIRST AMENDMENT TO AMENDED
                          AND RESTATED CREDIT AGREEMENT

         THIS FIRST AMENDMENT TO AMENDED AND RESTATED CREDIT AGREEMENT is dated
as of March 19, 2001 ("this Amendment"), by and among NORSTAN, INC., a Minnesota
corporation (the "Borrower"), the banks which are signatories hereto (each
individually, a "Bank," and collectively, the "Banks"), and U.S. BANK NATIONAL
ASSOCIATION, a national banking association, one of the Banks, as agent for the
Banks (in such capacity, the "Agent").

                                    RECITALS

         A. The Borrower, the Banks and the Agent are parties to an Amended and
Restated Credit Agreement dated as of December 20, 2000 (the "Credit
Agreement").

         B. The Borrower, NCI and Jeffrey A. Lusenhop ("Lusenhop") have entered
into, and consummated the transactions contemplated by, that certain Purchase
Agreement dated as of January 1, 2001 among them (the "Connaissance Sale
Agreement") whereunder, among other things, NCI has sold to Lusenhop all of its
member interests in Connaissance Consulting, LLC, a Minnesota limited liability
company ("Connaissance").

         C. Prior to the date of this Amendment, (i) the Agent has received the
sum of $3,000,000 from the proceeds of the transactions consummated pursuant to
the Connaissance Sale Agreement, which amount the Agent has applied in the
manner set forth in Section 2.6(c) of the Credit Agreement and (ii) the Agent
has executed and delivered to the Borrower UCC-3 financing statements (A)
terminating the UCC-1 financing statements filed by the Agent with respect to
Connaissance and (B) amending the UCC-1 financing statement filed by the Agent
with respect to NCI's Pledge Agreement to release the Agent's security interest
in the member interests in Connaissance pledged by NCI thereunder.

         D. NCI and Ericsson, Inc. ("Ericsson") have entered into, and
consummated the transactions contemplated by, the following documents among
them, each dated as of December 29, 2000 (the "Ericsson Purchase Documents"):
(i) Amended and Restated Asset Purchase Agreement, (ii) Administrative and Back
Office Service Agreement, (iii) MD110 Contracts Back-to-Back Agreement and (iv)
Shared Office Rental Agreement. Further, NCI has executed and delivered to
Ericsson its Promissory Note in the amount of $1,981,384 dated as of December
29, 2000 (the "Ericsson Note") and an Amended and Restated Security Agreement
dated as of January 16, 2001 (collectively with the Ericsson Note and the
Ericsson Purchase Documents, the "Ericsson Documents"). Under the Ericsson
Documents, NCI purchased certain assets from Ericsson and agreed to grant to
Ericsson a security interest in certain of such assets to secure a loan by
Ericsson to NCI to finance a portion of the purchase price thereof.

         E. The Borrower has requested that the Banks (i) consent to the
Connaissance Sale Agreement and the transactions consummated thereby, (ii)
consent to the Ericsson Documents and the transactions consummated thereby and
(iii) agree to amend certain provisions of, and waive certain Events of Default
under, the Credit Agreement as set forth in this Amendment.

<PAGE>   2

         NOW, THEREFORE, in consideration of the premises and for other good and
valuable consideration the receipt and adequacy of which are hereby
acknowledged, the parties hereto hereby agree as follows:

         Section 1. Definitions. Capitalized terms used herein and not otherwise
defined herein, but which are defined in the Credit Agreement, shall have the
meanings ascribed to such terms in the Credit Agreement unless the context
otherwise requires.

         Section 2. Amendments to Credit Agreement. Subject to Section 5 hereof,
the Credit Agreement is hereby amended as follows:

                  (a) Amended Definitions. Section 1.1 of the Credit Agreement
         is amended by deleting the definitions of "Guarantors" and "Security
         Documents" as they appear therein and substituting in lieu thereof the
         following definitions in the appropriate alphabetical order:

                           "Connaissance Notes": Collectively, (a) that certain
                  Promissory Note dated January 31, 2001 made by Jeffrey A.
                  Lusenhop in favor of NCI in the amount of $1,000,000, and (b)
                  that certain Promissory Note dated January 31, 2001 made by
                  Jeffrey A. Lusenhop in favor of NCI in the amount of
                  $12,000,000.

                           "Connaissance Note Collateral": Collectively, (a) the
                  Connaissance Notes and the instruments and other agreements
                  evidencing the Connaissance Notes, and all interest, cash,
                  instruments, agreements and other property from time to time
                  received, receivable or otherwise distributed in respect of or
                  in exchange for any or all of the Connaissance Notes, (b) any
                  and all collateral security (including the Subordinated
                  Connaissance Note) now or hereafter securing all or any items
                  of the Connaissance Notes, and all agreements granting such
                  security, and all rights, remedies, powers and privileges of
                  NCI under all of the foregoing, and (c) all proceeds of any
                  and all of the foregoing (including proceeds that constitute
                  property of types described above in this definition).

                           "Connaissance": Connaissance Consulting, LLC, a
                  Minnesota limited liability company.

                           "Guarantors": Norstan Financial Services, Inc., a
                  Minnesota corporation; Norstan Communications, Inc., a
                  Minnesota corporation; Norstan Network Services, Inc., a
                  Minnesota corporation; Norstan International, Inc., a
                  Minnesota corporation; Norstan-UK Limited, a corporation
                  incorporated in London, England; Norstan Consulting Holding
                  Company, a Minnesota corporation; Norstan Consulting, Inc., a
                  Minnesota corporation; Norstan Canada, Ltd., a Canadian
                  corporation; Vibes Technologies, Inc., a Minnesota
                  corporation; Norstan Canada, Inc. a Minnesota corporation;
                  Norstan Information Systems, Inc., a Minnesota corporation;
                  and Norstan Network Services of New Hampshire, Inc., a New
                  Hampshire corporation.

                           "Pledge Agreements": Collectively, the separate
                  Pledge Agreements of the Borrower, Norstan Canada, NCI,
                  Norstan Network Services, Inc. and Norstan

                                      -2-
<PAGE>   3

                  Consulting Holding Company pursuant to which the Agent has
                  been granted, for the benefit of the Banks, a security
                  interest in the capital stock (or the equivalent) of certain
                  direct and indirect Subsidiaries of the Borrower, as any of
                  the same may be amended, supplemented, extended, restated or
                  otherwise modified from time to time.

                           "Security Documents": The Guaranties, the Security
                  Agreements, the Pledge Agreements, any collateral assignment
                  documents executed and delivered by the Borrower or any
                  Subsidiary under Section 3.1(a)(xv) and any other documents or
                  instruments executed and delivered in connection with any of
                  the forgoing.

                           "Subordinated Connaissance Note": Senior Subordinated
                  Promissory Note made by Connaissance in favor of NCI in the
                  amount of $9,953,931.00.

                  (b) Connaissance Note Collateral. The following new Section
         5.16 of the Credit Agreement is added immediately following Section
         5.15 of the Credit Agreement:

                           Section 5.16 Connaissance Note Collateral.

                                    (a) The Borrower acknowledges and confirms,
                           and shall cause NCI to acknowledge and confirm, that
                           the Connaissance Note Collateral constitutes
                           "Collateral" under and within the meaning of NCI's
                           Security Agreement. Except as the Agent may otherwise
                           agree, the Borrower shall cause all certificates,
                           instruments and other agreements representing or
                           evidencing Connaissance Note Collateral received by
                           the Borrower or any Subsidiary to be delivered to the
                           Agent promptly upon receipt thereof. All such
                           certificates, instruments and agreements shall be in
                           suitable form for transfer by delivery, or shall be
                           accompanied by duly executed instruments of transfer
                           or assignment in blank, all in form and substance
                           satisfactory to the Agent. Neither the Borrower nor
                           any Subsidiary shall forgive, cancel, compromise,
                           modify, amend or extend the time for payment of, or
                           waive any default under, any of the Connaissance Note
                           Collateral, or modify or amend, or waive any default
                           under any agreement with respect to the Connaissance
                           Note Collateral, or consent to or acquiesce in any of
                           the foregoing, without in each case the prior written
                           consent of the Banks.

                                    (b) Notwithstanding whether an Event of
                           Default has occurred, any and all cash paid, payable
                           or otherwise distributed in respect of principal of,
                           or in exchange for, any Connaissance Note Collateral,
                           shall be applied, and shall be forthwith delivered to
                           the Agent to apply, to the Obligations in the manner
                           set forth in Section 2.6(c) hereof and shall, if
                           received by the Borrower or any Subsidiary, be
                           received in trust for the benefit of the Agent, be
                           segregated from the other property or funds of the
                           Borrower or such Subsidiary, and be forthwith
                           delivered to the Agent in the same form as so
                           received (with any necessary endorsement or

                                      -3-
<PAGE>   4

                           assignment). Notwithstanding the forgoing, upon the
                           occurrence of an Event of Default and at any time
                           during the continuance thereof, the Agent may take
                           any action with respect to the Connaissance Note
                           Collateral specified in Section 20 of NCI's Security
                           Agreement or otherwise.

                                    (c) The provisions of this Section 5.16
                           shall supplement, and be cumulative of, NCI's
                           Security Agreement.

                  (c) Sales of Assets. Sections 6.2(d) and 6.2(e) of the Credit
         Agreement are each amended by (i) deleting the references to the clause
         "Section 6.13(d)" as they appear therein and replacing each such
         reference with the clause "Section 6.13(b)" and (2) inserting the
         clause ", and the residual interest of the equipment leased under,"
         immediately following the clause "total present value of the rental
         streams under" as such clause appears in each such section.

                  (d) Investments. The following new Section 6.10(r) of the
         Credit Agreement is added immediately following Section 6.10(q) of the
         Credit Agreement:

                           (r) The Connaissance Notes.

                  (e) Liens. Section 6.12(l) of the Credit Agreement is deleted
         in its entirety and the following is substituted in lieu thereof:

                           (l) Purchase money Liens granted by NCI to Ericsson,
                  Inc. against inventory sold by Ericsson, Inc. to NCI pursuant
                  to the Ericsson Acquisition Documents, provided that that
                  certain Intercreditor Agreement dated as of the date of the
                  First Amendment hereto between Ericsson, Inc. and the Agent
                  remains unmodified and in full force and effect and has not
                  been repudiated by NCI or Ericsson, Inc.

                           (m) Purchase money Liens granted by NCI to Ericsson
                  Webcom, Inc. against inventory sold by Ericsson Webcom, Inc.
                  to NCI, provided that that certain Intercreditor Agreement
                  dated as of the date of the First Amendment hereto between
                  Ericsson Webcom, Inc. and the Agent remains unmodified and in
                  full force and effect and has not been repudiated by NCI or
                  Ericsson Webcom, Inc.

                  (f) Events of Default. Section 7.1(c) of the Credit Agreement
         is amended by deleting the clause "or 5.15" as it appears therein and
         substituting in lieu thereof the clause ", 5.15 or 5.16".

         Section 3. Consent; Waiver of Events of Default and Termination of
Connaissance Security Documents. Upon the satisfaction of the conditions set
forth in Section 5 below:

                  (a) Each Bank and the Agent (i) hereby consents to the
         execution and delivery by the Borrower and NCI of the Connaissance Sale
         Agreement and the consummation of the transactions contemplated thereby
         and (ii) hereby waives any default or Event of

                                      -4-
<PAGE>   5

         Default arising under Sections 4.10, 4.19, 6.1, 6.2, 6.10, 6.14,
         7.1(k), 7.1(m) or 7.1(o) of the Credit Agreement (the "Existing
         Connaissance Defaults") due to the matters specified in the forgoing
         clause (i). Further, each Bank and the Agent (x) hereby consents to the
         execution and delivery by NCI of the Ericsson Documents and the
         consummation of the transactions contemplated thereby, (y) hereby
         waives any default or Event of Default arising under Sections 6.10(q),
         6.11(l) or 6.12(l) of the Credit Agreement (collectively with the
         Existing Connaissance Defaults, the "Existing Defaults") due to the
         matters specified in the foregoing clause (x) and (z) agrees that the
         purchase price paid by NCI in connection with the Ericsson Documents
         shall not constitute a "Capital Expenditure" for purposes of Section
         6.8 of the Credit Agreement. The Banks' and the Agent's consents and
         waivers set forth in the forgoing two sentences are limited to the
         specific terms thereof, and nothing herein shall be deemed a waiver by
         the Banks or the Agent of any other term, condition, representation or
         covenant applicable to the Borrower or any Guarantor under the Loan
         Documents (including but not limited to any future occurrence similar
         to the Existing Defaults). The waivers by the Banks and the Agent set
         forth this subparagraph shall not constitute a waiver by the Banks or
         the Agent of any other Default or Event of Default, if any, under any
         Loan Document, and shall not be, and shall not be deemed to be, a
         course of action with respect thereto upon which the Borrower may rely
         in the future, and the Borrower hereby expressly waives any claim to
         such effect.

                  (b) The Guaranty of Connaissance and the Security Agreement of
         Connaissance are each hereby terminated for all purposes.

                  (c) Schedule I attached to NCI's Pledge Agreement is hereby
         amended to read as set forth on Exhibit A to this Amendment. Except as
         amended by this Amendment, NCI's Pledge Agreement shall remain
         unmodified and in full force and effect.

                  (d) The Borrower acknowledges that the Ericsson Documents
         constitute the "Ericsson Acquisition Documents" under and within the
         meaning of that term set forth in the Credit Agreement.

         Section 4. Representations and Warranties of the Borrower. To induce
the Banks and the Agent to execute and deliver this Amendment (which
representations and warranties shall survive the execution and delivery of this
Amendment), the Borrower represents and warrants to the Agent and the Banks
that:

                  (a) this Amendment has been duly authorized, executed and
         delivered by it and this Amendment constitutes the legal, valid and
         binding obligation of the Borrower enforceable against the Borrower in
         accordance with its terms, subject to limitations as to enforceability
         which might result from bankruptcy, insolvency, reorganization,
         moratorium or similar laws or equitable principles relating to or
         limiting creditors' rights generally;

                  (b) the Credit Agreement, as amended by this Amendment,
         constitutes the legal, valid and binding obligation of the Borrower
         enforceable against the Borrower in accordance with its terms, subject
         to limitations as to enforceability which might result

                                      -5-
<PAGE>   6

         from bankruptcy, insolvency, reorganization, moratorium or similar laws
         or equitable principles relating to or limiting creditors' rights
         generally;

                  (c) the execution, delivery and performance by the Borrower of
         the Amendment (i) have been duly authorized by all requisite corporate
         action and, if required, shareholder action, (ii) do not require the
         consent or approval of any governmental or regulatory body or agency,
         and (iii) will not (A) violate (1) any provision of law, statute, rule
         or regulation or its certificate of incorporation or bylaws, (2) any
         order of any court or any rule, regulation or order of any other agency
         or government binding upon it, or (3) any provision of any material
         indenture, agreement or other instrument to which it is a party or by
         which any of its properties or assets are or may be bound, or (B)
         result in a breach of or constitute (alone or with due notice or lapse
         of time or both) a default under any indenture, agreement or other
         instrument referred to in clause (iii)(A)(3) of this Section 4(c);

                  (d) as of the date hereof, no Default or Event of Default has
         occurred which either (a) is continuing or (b) has not been waived by
         the Agent and the Banks as set forth in Section 3 of this Amendment;
         and

                  (e) all the representations and warranties contained in
         Article IV of the Credit Agreement are true and correct in all material
         respects with the same force and effect as if made by the Borrower on
         and as of the date hereof.

                  (f) (i) the Borrower has furnished to the Agent true, complete
         and accurate copies of the Connaissance Sale Agreement, the
         Connaissance Note Collateral, and all exhibits, schedules and ancillary
         documents related thereto, (ii) the documents specified in the forgoing
         clause (i), (A) constitute the entire agreement between the Borrower,
         NCI and the other parties thereto with respect to the subject matter
         thereof and (B) have not been amended, terminated or otherwise modified
         and remain in full force and effect and (iii) the transactions
         contemplated by the Connaissance Sale Agreement have been consummated.

         Section 5. Conditions to Effectiveness of this Amendment. This
Amendment shall become effective as of January 31, 2001 when each and every one
of the following conditions shall have been satisfied:

                  (a) The Agent shall have received executed counterparts of
         this Amendment, duly executed by the Borrower and each of the Banks.

                  (b) The Agent shall have received from the Guarantors a
         Consent and Agreement of Guarantors in the form of Exhibit B hereto
         (the "Guarantor Agreements") duly completed and executed by each
         Guarantor.

                  (c) The Agent shall have received the Intercreditor Agreement
         in the form of Exhibit C hereto, duly completed and executed by
         Ericsson and NCI.

                  (d) The Agent shall have received the Intercreditor Agreement
         in the form of Exhibit D hereto, duly completed and executed by
         Ericsson Webcom, Inc.

                                      -6-
<PAGE>   7

                  (e) The Agent shall have received all certificates,
         instruments and other agreements representing or evidencing the
         Connaissance Note Collateral, together with duly executed instruments
         of transfer or assignment in blank, all in form and substance
         satisfactory to the Agent.

                  (f) The Agent shall have received a Guaranty and a Security
         Agreement for Norstan Information Systems, Inc. ("NIS") in the form
         prescribed by the Agent, each duly executed by NIS.

                  (g) The Agent shall have received a complete copy of the
         Bylaws of each of Norstan Communications, Inc., Norstan Consulting
         Holding Company and Norstan Canada, Inc.

                  (h) The Agent shall have received such other documents or
         instruments reasonably deemed necessary by the Agent.

         Section 6. Affirmation; Reaffirmation. The Agent, each Bank and the
Borrower each acknowledge and affirm that the Credit Agreement, as hereby
amended, is hereby ratified and confirmed in all respects and all terms,
conditions and provisions of the Credit Agreement, except as amended by this
Amendment, shall remain unmodified and in full force and effect. All references
in any document or instrument to the Credit Agreement are hereby amended and
shall refer to the Credit Agreement as amended by this Amendment. The Borrower
confirms to the Agent and each Bank that the Obligations are and continue to be
secured by the security interest granted by the Borrower in favor of the Agent
under the Borrower's Security Agreement and all of the terms, conditions,
provisions, agreements, requirements, promises, obligations, duties, covenants
and representations of the Borrower under such documents and any and all other
documents and agreements entered into with respect to the Obligations are
incorporated herein by reference and are hereby ratified and affirmed in all
respects by the Borrower.

         Section 7. General.

                  (a) The Borrower agrees to reimburse the Agent upon demand for
         all reasonable expenses (including reasonable attorneys fees and legal
         expenses) incurred by the Agent in the preparation, negotiation and
         execution of this Amendment and any other document required to be
         furnished herewith, and to pay and save the Agent harmless from all
         liability for any stamp or other taxes which may be payable with
         respect to the execution or delivery of this Amendment, which
         obligations of the Borrower shall survive any termination of the Credit
         Agreement.

                  (b) This Amendment may be executed in as many counterparts as
         may be deemed necessary or convenient, and by the different parties
         hereto on separate counterparts, each of which, when so executed, shall
         be deemed an original but all such counterparts shall constitute but
         one and the same instrument.

                  (c) Any provision of this Amendment which is prohibited or
         unenforceable in any jurisdiction shall, as to such jurisdiction, be
         ineffective to the extent of such prohibition or unenforceability
         without invalidating the remaining portions hereof or affecting the
         validity or enforceability of such provisions in any other
         jurisdiction.

                                      -7-
<PAGE>   8

                  (d) This Amendment shall be governed by, and construed in
         accordance with, the internal law, and not the law of conflicts, of the
         State of Minnesota, but giving effect to federal laws applicable to
         national banks.

                  (e) This Amendment shall be binding upon the Borrower, the
         Agent and the Banks and their respective successors and assigns, and
         shall inure to the benefit of the Borrower, the Agent and the Banks and
         the successors and assigns of the Agent and the Banks.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK]

                                      -8-

<PAGE>   9

         IN WITNESS WHEREOF, the parties hereto have caused this Amendment to be
executed as of the day and year first above written.

                                       NORSTAN, INC.

                                       By /s/ Robert J. Vold
                                         ---------------------------------------
                                          Its Treasurer

                                       U.S. BANK NATIONAL ASSOCIATION,
                                       as a Bank and as Agent

                                       By /s/ David C. Larsen
                                         ---------------------------------------
                                          Its VP

                                       HARRIS TRUST AND SAVINGS BANK

                                       By /s/ Lauren M. Powers
                                         ---------------------------------------
                                          Its Officer

                                       M&I MARSHALL & ILSLEY BANK

                                       By /s/ John W. Howard
                                         ---------------------------------------
                                          Its VP

                                       By /s/ Jeffrey P. Norton
                                         ---------------------------------------
                                          Its VP

                                       WELLS FARGO BANK MINNESOTA,
                                       NATIONAL ASSOCIATION

                                       By /s/ William J. Kennedy
                                         ---------------------------------------
                                          Its VP

  [Signature Page to First Amendment to Amended and Restated Credit Agreement]

                                       S-1

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