Document:

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                                                                    Exhibit 10.1

                          The Williams Companies, Inc.

                               2002 Incentive Plan

           (As Amended and Restated Effective as of January 23, 2004)

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                                TABLE OF CONTENTS

<TABLE>
<CAPTION>
ARTICLE                                                                                                             PAGE
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<S>                                                                                                                 <C>
ARTICLE 1. EFFECTIVE DATE, HISTORY, OBJECTIVES, AND DURATION......................................................     1

   1.1     Effective Date and History of the Plan.................................................................     1
   1.2     Objectives of the Plan.................................................................................     1
   1.3     Duration of the Plan...................................................................................     1
   1.4     2003 Exchange Program..................................................................................     1

ARTICLE 2. DEFINITIONS............................................................................................     3

   2.1     "Affiliate"............................................................................................     3
   2.2     "Annual Meeting of Company Stockholders"...............................................................     3
   2.3     "Award"................................................................................................     3
   2.4     "Award Agreement" .....................................................................................     3
   2.5     "Board" ...............................................................................................     3
   2.6     "CEO" .................................................................................................     3
   2.7     "Code".................................................................................................     3
   2.8     "Committee" and "Management Committee" ................................................................     3
   2.9     "Common Stock" ........................................................................................     3
   2.10    "Covered Employee" ....................................................................................     3
   2.11    "Deferred Stock" ......................................................................................     3
   2.12    "Director Option" .....................................................................................     4
   2.13    "Director Stock Grant" ................................................................................     4
   2.14    "Disability" ..........................................................................................     4
   2.15    "Dividend Equivalent" .................................................................................     4
   2.16    "Director Fees"........................................................................................     4
   2.17    "Eligible Person" .....................................................................................     4
   2.18    "Exchange Act" ........................................................................................     4
   2.19    "Fair Market Value"....................................................................................     4
   2.20    "Grant Date"...........................................................................................     4
   2.21    "Grantee" .............................................................................................     4
   2.22    "Incentive Stock Option" ..............................................................................     4
   2.23    "including" or "includes" .............................................................................     5
   2.24    "Mature Shares" .......................................................................................     5
   2.25    "Non-Employee Director" ...............................................................................     5
   2.26    "Other Stock-Based Award" .............................................................................     5
   2.27    "Option" ..............................................................................................     5
   2.28    "Option Price".........................................................................................     5
   2.29    "Option Term"..........................................................................................     5
   2.30    "Performance-Based Exception"..........................................................................     5
   2.31    "Performance Measures".................................................................................     5
   2.32    "Performance Period"...................................................................................     5
   2.33    "Performance Share" and "Performance Unit".............................................................     5
   2.34    "Period of Restriction"................................................................................     5
</TABLE>

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<TABLE>
<S>                                                                                                                   <C>
   2.35    "Person"...............................................................................................     5
   2.36    "Restricted Shares"....................................................................................     5
   2.37    "Returned Shares"......................................................................................     5
   2.38    "Rule 16b-3"...........................................................................................     5
   2.39    "SEC"..................................................................................................     6
   2.40    "Section 16 Non-Employee Director".....................................................................     6
   2.41    "Section 16 Person"....................................................................................     6
   2.42    "Share"................................................................................................     6
   2.43    "Share Election".......................................................................................     6
   2.44    "Termination of Affiliation"...........................................................................     6

ARTICLE 3. ADMINISTRATION.........................................................................................     6

   3.1     Committee..............................................................................................     6
   3.2     Powers of Committee....................................................................................     7

ARTICLE 4. SHARES SUBJECT TO THE PLAN, MAXIMUM AWARDS, AND 162(m) COMPLIANCE......................................     9

   4.1     Number of Shares Available for Grants..................................................................     9
   4.2     Adjustments in Authorized Shares and Awards............................................................    10
   4.3     Compliance with Section 162(m) of the Code.............................................................    10
   4.4     Performance-Based Exception Under Section 162(m).......................................................    11

ARTICLE 5. ELIGIBILITY AND GENERAL CONDITIONS OF AWARDS...........................................................    13

   5.1     Eligibility............................................................................................    13
   5.2     Award Agreement........................................................................................    13
   5.3     General Terms and Termination of Affiliation...........................................................    13
   5.4     Nontransferability of Awards...........................................................................    13
   5.5     Cancellation and Rescission of Awards..................................................................    14
   5.6     Stand-Alone, Tandem and Substitute Awards..............................................................    14
   5.7     Compliance with Rule 16b-3.............................................................................    15
   5.8     Deferral of Award Payouts..............................................................................    16

ARTICLE 6. STOCK OPTIONS..........................................................................................    16

   6.1     Grant of Options.......................................................................................    16
   6.2     Award Agreement........................................................................................    16
   6.3     Option Price...........................................................................................    16
   6.4     Grant of Incentive Stock Options.......................................................................    16
   6.5     Payment................................................................................................    18

ARTICLE 7. RESTRICTED SHARES......................................................................................    19

   7.1     Grant of Restricted Shares.............................................................................    19
   7.2     Award Agreement........................................................................................    19
</TABLE>

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<TABLE>
<S>                                                                                                                   <C>
   7.3     Consideration for Restricted Shares...................................................................     19
   7.4     Effect of Forfeiture..................................................................................     19
   7.5     Escrow; Legends.......................................................................................     19

ARTICLE 8. PERFORMANCE UNITS AND PERFORMANCE SHARES..............................................................     19

   8.1     Grant of Performance Units and Performance Shares.....................................................     19
   8.2     Value/Performance Goals...............................................................................     20
   8.3     Earning of Performance Units and Performance Shares...................................................     20

ARTICLE 9. DEFERRED STOCK........................................................................................     20

   9.1     Grant of Deferred Stock...............................................................................     20
   9.2     Delivery and Limitations..............................................................................     21
   9.3     Forfeiture............................................................................................     21

ARTICLE 10.DIVIDEND EQUIVALENTS..................................................................................     21

ARTICLE 11.OTHER STOCK-BASED AWARDS..............................................................................     21

ARTICLE 12.CHANGE IN CONTROL.....................................................................................     21

   12.1    Acceleration of Exercisability and Lapse of Restrictions..............................................     21
   12.2    Definitions...........................................................................................     22
   12.3    Flexibility to Amend..................................................................................     27

ARTICLE 13. NON-EMPLOYEE DIRECTOR AWARDS.........................................................................     27

   13.1    Exclusive Means for Non-Employee Director Awards......................................................     27
   13.2    Director Option Grant.................................................................................     27
   13.3    Director Stock Grants.................................................................................     29
   13.4    Discretionary Grants and Awards.......................................................................     31
   13.5    Election to Receive Director Fees in Shares or Deferred Stock in Lieu of Cash.........................     31
   13.6    Deferral Elections....................................................................................     31
   13.7    Insufficient Number of Shares.........................................................................     33
   13.8    Non-Forfeitability....................................................................................     33
   13.9    No Duplicate Payments.................................................................................     33

ARTICLE 14. AMENDMENT, MODIFICATION, AND TERMINATION.............................................................     34

   14.1    Amendment, Modification, and Termination..............................................................     34
   14.2    Awards Previously Granted.............................................................................     34

ARTICLE 15. WITHHOLDING..........................................................................................     34

   15.1    Required Withholding..................................................................................     34
</TABLE>

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<TABLE>
<S>                                                                                                                   <C>
   15.2    Notification under Code Section 83(b).................................................................     35

ARTICLE 16. ADDITIONAL PROVISIONS................................................................................     35

   16.1    Successors............................................................................................     35
   16.2    Gender and Number.....................................................................................     35
   16.3    Severability..........................................................................................     35
   16.4    Requirements of Law...................................................................................     36
   16.5    Securities Law Compliance.............................................................................     36
   16.6    No Rights as a Stockholder............................................................................     36
   16.7    Nature of Payments....................................................................................     37
   16.8    Non-Exclusivity of Plan...............................................................................     37
   16.9    Governing Law.........................................................................................     37
   16.10   Share Certificates....................................................................................     37
   16.11   Unfunded Status of Awards; Creation of Trusts.........................................................     37
   16.12   Employment............................................................................................     37
   16.13   Participation.........................................................................................     37
   16.14   Military Service......................................................................................     38
   16.15   Construction..........................................................................................     38
   16.16   Headings..............................................................................................     38
   16.17   Obligations...........................................................................................     38
   16.18   No Right to Continue as Director......................................................................     38
   16.19   Stockholder Approval..................................................................................     38
</TABLE>

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                          THE WILLIAMS COMPANIES, INC.
                               2002 INCENTIVE PLAN

           (As Amended and Restated Effective as of January 23, 2004)

                                   ARTICLE 1.

                EFFECTIVE DATE, HISTORY, OBJECTIVES, AND DURATION

      1.1 Effective Date and History of the Plan. The Williams Companies, Inc.,
a Delaware corporation (the "Company"), established a stock plan known as The
Williams Companies, Inc. 1996 Stock Plan, which was duly approved by the
Company's stockholders. The Company amended and restated such plan and renamed
it The Williams Companies, Inc. 2002 Incentive Plan effective March 1, 2002
("Effective Date"). As so renamed and as amended herein and from time to time in
the future, the plan is referred to as the "Plan." The Plan was subsequently
amended from time to time. The plan is further amended and restated in this
document, effective January 23, 2004.

      1.2 Objectives of the Plan. The Plan is intended (a) to allow selected
employees and officers of the Company and its Affiliates to acquire or increase
equity ownership in the Company, thereby strengthening their commitment to the
success of the Company and stimulating their efforts on behalf of the Company,
and to assist the Company and its Affiliates in attracting new employees and
officers and retaining existing employees and officers, (b) to provide annual
cash incentive compensation opportunities that are competitive with those of
other major corporations, (c) to optimize the profitability and growth of the
Company and its Affiliates through incentives which are consistent with the
Company's goals, (d) to provide Grantees with an incentive for excellence in
individual performance, (e) to promote teamwork among employees, officers, and
Non-Employee Directors, and (f) to attract and retain highly qualified persons
to serve as Non-Employee Directors and to promote ownership by such Non-Employee
Directors of a greater proprietary interest in the Company, thereby aligning
such Non-Employee Directors' interests more closely with the interests of the
Company's stockholders.

      1.3 Duration of the Plan. The Plan shall commence on the Effective Date
and shall remain in effect, subject to the right of the Board of Directors of
the Company ("Board") to amend or terminate the Plan at any time pursuant to
Article 14 hereof, until all Shares subject to it shall have been purchased or
acquired according to the Plan's provisions. Notwithstanding the foregoing, (1)
Shares withheld in order to satisfy tax withholding requirements from Restricted
Shares that have become vested, and (2) Mature Shares used by a Grantee to
exercise an Option or pay for another Award or to satisfy tax withholding
requirements shall not be available under the Plan to the extent such Shares
become Returned Shares on or after May 15, 2012.

      1.4 2003 Exchange Program. Notwithstanding any contrary provision in the
Plan, the Board shall have the authority to authorize a one-time option exchange
program ("Exchange Program") to be implemented by the Board or its delegate,
pursuant to which employees of the Company or an Affiliate who hold certain
options to purchase Common Stock (the "Eligible Options") shall be offered the
opportunity to elect to cancel such Eligible Options, whether or

<PAGE>

not the Eligible Options were granted under the Plan, in exchange for the grant
by the Compensation Committee of replacement options under the Plan
("Replacement Options") to purchase the number of shares of Common Stock
determined in accordance with the exchange ratio tables below (the "Exchange
Ratio Tables"). Eligible Options shall be those with an exercise price equal to
or in excess of $10.00 per share and a remaining term of at least two years on
the date of cancellation of such Eligible Options under the Exchange Program.

      The exchange ratios set forth in the Exchange Ratio Table will vary
depending on the average of the closing price of the Common Stock for the 20
business days ending ("Offer Commencement Date Price") on a date prior to the
commencement of the Exchange Program, which date shall be determined by the
Company. Because the Offer Commencement Date Price cannot be determined until
such date, the Company can only calculate the exchange ratios prior to such date
using estimated stock prices. The table below illustrates the exchange ratios
that will apply at different Offer Commencement Date Prices.

<TABLE>
<CAPTION>
                                           EXCHANGE RATIOS FOR OFFER COMMENCEMENT DATE PRICES
                            -----------------------------------------------------------------------------
ORIGINAL GRANT DATE         $3.00/SHARE     $4.00/SHARE      $5.00/SHARE     $6.00/SHARE      $7.00/SHARE
-------------------         -----------     -----------      -----------     -----------      -----------
<S>                         <C>             <C>              <C>             <C>              <C>
        1995                   12:1             6:1            3.75:1           2.5:1            2:1
        1996                  12.5:1            7:1            4.75:1           3.5:1           2.5:1
     1997-2000                 13:1             8:1            5.75:1           4.5:1           3.75:1
        2001                   7:1              5:1            3.75:1          3.25:1           2.75:1
        2002                  2.5:1             2:1            1.75:1           1.5:1           1.5:1
</TABLE>

      If the Offer Commencement Date Price is something other than the current
stock prices shown in the above table, including if the Offer Commencement Date
Price is below $3.00 per share or above $7.00 per share, the exchange ratios
will be adjusted appropriately using the same valuation methodology used to
determine the ratios shown above. The Exchange Program will be cancelled if the
Offer Commencement Date Price exceeds $10.00.

      Replacement Options shall be granted no less than six months and one day
following the cancellation of the Eligible Options, at a price equal to the Fair
Market Value of the Common Stock on the date of grant of the Replacement
Options. Each Replacement Option shall have a term equal to the remaining term
of the corresponding cancelled Eligible Option, determined on the date of
cancellation of such Eligible Option pursuant to the Exchange Program.

      Each Replacement Option will vest the later of one year from the date of
grant of the Replacement Option or the date the Eligible Option it replaces
would have vested if not tendered for exchange; provided, however, that the
Award Agreement for the Replacement Option may provide for accelerated vesting
in the event the Grantee's employment is terminated by death, Disability, or
retirement (as defined in the Company's pension plan).

      To participate in the Exchange Offer Program, an employee must surrender
all of the Eligible Options granted to him or her prior to November 27, 2002
(other than those which have already been exercised). The following individuals
shall not participate in the Exchange

                                       2
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Program: executive officers of the Company, members of the Board, former
employees or retirees, and non-U.S. citizens employed outside the United States.
Furthermore, persons who participated in the Exchange Program but are not, at
the time the Replacement Options are granted, employed by the Company or an
Affiliate, shall not receive any Replacement Options.

      All other terms and conditions of the Exchange Offer shall be determined
in the sole discretion of the Board or the Compensation Committee.

                                   ARTICLE 2.
                                   DEFINITIONS

      Whenever used in the Plan, the following terms shall have the meanings set
forth below:

      2.1 "Affiliate" means any Person that directly or indirectly, through one
or more intermediaries, controls, or is controlled by or is under common control
with the Company.

      2.2 "Annual Meeting of Company Stockholders" has the meaning set forth in
Section 13.2.

      2.3 "Award" means Options (including non-qualified options, Incentive
Stock Options and Director Options), Restricted Shares, Performance Units (which
may be paid in cash), Performance Shares, Deferred Stock, Dividend Equivalents,
Other Stock-Based Awards, or Director Stock Grants granted under the Plan.

      2.4 "Award Agreement" means the written agreement by which an Award shall
be evidenced.

      2.5 "Board" has the meaning set forth in Section 1.3.

      2.6 "CEO" means the Chief Executive Officer of the Company.

      2.7 "Code" means the Internal Revenue Code of 1986, as amended from time
to time. References to a particular section of the Code include references to
regulations and rulings thereunder and to successor provisions.

      2.8 "Committee" and "Management Committee" have the respective meanings
set forth in Article 3.

      2.9 "Common Stock" means the common stock, $1.00 par value, of the
Company.

      2.10 "Covered Employee" means a Grantee who, as of the date that the value
of an Award is recognizable as income, is one of the group of "covered
employees," within the meaning of Code Section 162(m), with respect to the
Company.

      2.11 "Deferred Stock" means a right, granted under Section 9.1 or Article
13, to receive Shares at the end of a specified deferral period.

                                        3

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      2.12 "Director Option" means a non-qualified Option granted to a
Non-Employee Director under Article 13.

      2.13 "Director Stock Grant" means Shares granted to a Non-Employee
Director under Article 13.

      2.14 "Disability" means, unless otherwise defined in an Award Agreement,
or as otherwise determined under procedures established by the Committee for
purposes of the Plan, for purposes of the exercise of an Incentive Stock Option,
a disability within the meaning of Section 22(e)(3) of the Code, and for all
other purposes, disability as defined in the Company's long-term disability plan
in which the Grantee participates or is eligible to participate, as determined
by the Committee.

      2.15 "Dividend Equivalent" means a right to receive payments equal to
interest or dividends or property, if and when paid or distributed, on a
specified number of Shares.

      2.16 "Director Fees" has the meaning set forth in Section 13.5.

      2.17 "Eligible Person" means any employee (including any officer) of or
potential employee (including a potential officer) of the Company or an
Affiliate.

      2.18 "Exchange Act" means the Securities Exchange Act of 1934, as amended
from time to time. References to a particular section of the Exchange Act
include references to successor provisions.

      2.19 "Fair Market Value" means (a) with respect to any property other than
Shares, the fair market value of such property determined by such methods or
procedures as shall be established from time to time by the Committee, and (b)
with respect to Shares, unless otherwise determined in the good faith discretion
of the Committee, as of any date, (i) the closing price on the date of
determination reported in the table entitled "New York Stock Exchange Composite
Transactions" contained in The Wall Street Journal (or an equivalent successor
table) (or, if no sale of Shares was reported for such date, on the most recent
trading day prior to such date on which a sale of Shares was reported); (ii) if
the Shares are not listed on the New York Stock Exchange, the closing price of
the Shares on such other national exchange on which the Shares are principally
traded or as reported by the National Market System, or similar organization, or
if no such quotations are available, the average of the high bid and low asked
quotations in the over-the-counter market as reported by the National Quotation
Bureau Incorporated or similar organizations; or (iii) in the event that there
shall be no public market for the Shares, the fair market value of the Shares as
determined (which determination shall be conclusive) in good faith by the
Committee.

      2.20 "Grant Date" means the date on which an Award is granted or, in the
case of a grant to an Eligible Person, such later date as specified in advance
by the Committee.

      2.21 "Grantee" means a person who has been granted an Award.

      2.22 "Incentive Stock Option" means an Option that is intended to meet the
requirements of Section 422 of the Code.

                                        4

<PAGE>

      2.23 "including" or "includes" means "including, without limitation," or
"includes, without limitation," respectively.

      2.24 "Mature Shares" means Shares for which the holder thereof has good
title, free and clear of all liens and encumbrances, and which such holder
either (i) has held for at least six months or (ii) has purchased on the open
market.

      2.25 "Non-Employee Director" means a member of the Board who is not an
employee of the Company or any Affiliate.

      2.26 "Other Stock-Based Award" means a right, granted under Article 11
hereof, that relates to or is valued by reference to Shares or other Awards
relating to Shares.

      2.27 "Option" means an option granted under Article 6 or Article 13 of the
Plan.

      2.28 "Option Price" means the price at which a Share may be purchased by a
Grantee pursuant to an Option.

      2.29 "Option Term" means the period beginning on the Grant Date of an
Option and ending on the date such Option expires, terminates or is cancelled.

      2.30 "Performance-Based Exception" means the performance-based exception
from the tax deductibility limitations of Code Section 162(m) contained in Code
Section 162(m)(4)(C) (including the special provisions for options thereunder).

      2.31 "Performance Measures" has the meaning set forth in Section 4.4.

      2.32 "Performance Period" means the time period during which performance
goals must be met.

      2.33 "Performance Share" and "Performance Unit" have the respective
meanings set forth in Article 8.

      2.34 "Period of Restriction" means the period during which Restricted
Shares are subject to forfeiture if the conditions specified in the Award
Agreement are not satisfied.

      2.35 "Person" means any individual, sole proprietorship, partnership,
joint venture, limited liability company, trust, unincorporated organization,
association, corporation, institution, public benefit corporation, entity or
government instrumentality, division, agency, body or department.

      2.36 "Restricted Shares" means Shares that are subject to forfeiture if
the Grantee does not satisfy the conditions specified in the Award Agreement
applicable to such Shares.

      2.37 "Returned Shares" has the meaning set forth in Section 4.1.

      2.38 "Rule 16b-3" means Rule 16b-3 promulgated by the SEC under the
Exchange Act, as amended from time to time, together with any successor rule.

                                        5

<PAGE>

      2.39 "SEC" means the United States Securities and Exchange Commission, or
any successor thereto.

      2.40 "Section 16 Non-Employee Director" means a Non-Employee Director who
satisfies the requirements to qualify as a "non-employee director" under Rule
16b-3.

      2.41 "Section 16 Person" means a person who is subject to potential
liability under Section 16(b) of the 1934 Act with respect to transactions
involving equity securities of the Company.

      2.42 "Share" means a share of Common Stock, and such other securities of
the Company as may be substituted or resubstituted for Shares pursuant to
Section 4.2 hereof.

      2.43 "Share Election" has the meaning set forth in Section 13.5.

      2.44 "Termination of Affiliation" occurs on the first day on which an
individual is for any reason no longer providing services to the Company or an
Affiliate in the capacity of an employee or officer, or with respect to an
individual who is an employee or officer of an Affiliate, the first day on which
such entity ceases to be an Affiliate of the Company.

                                   ARTICLE 3.
                                 ADMINISTRATION

      3.1 Committee.

            (a) Subject to Articles 13 and 14, and to Section 3.2, the Plan
shall be administered by a committee ("Committee"). Except to the extent the
Board reserves administrative powers to itself or appoints a different committee
to administer the Plan, the Committee shall be (i) the Board, with respect to
all Non-Employee Directors, (ii) the Compensation Committee of the Board, with
respect to all executive officers of the Company and any other Eligible Person
with respect to whom it elects to act as the Committee, and (iii) a committee of
directors of the Board consisting of the CEO, with respect to any Eligible
Person other than an executive officer of the Company, provided that if the CEO
is not a member of the Board, the Compensation Committee of the Board shall act
in lieu of the CEO. To the extent the Board considers it desirable to comply
with Rule 16b-3 or meet the Performance-Based Exception, the Committee shall
consist of two or more directors of the Company, all of whom qualify as "outside
directors" within the meaning of Code Section 162(m) and Section 16 Non-Employee
Directors. The number of members of the Committee shall from time to time be
increased or decreased, and shall be subject to such conditions, in each case as
the Board deems appropriate to permit transactions in Shares pursuant to the
Plan to satisfy such conditions of Rule 16b-3 and the Performance-Based
Exception as then in effect.

            (b) The Board or the Compensation Committee may appoint and delegate
to another committee ("Management Committee") or to the CEO any or all of the
authority of the Board or the Committee, as applicable, with respect to Awards
to Grantees other than Grantees who are executive officers, Non-Employee
Directors, or are (or are expected to be) Covered Employees and/or are Section
16 Persons at the time any such delegated authority is exercised.

                                        6

<PAGE>

            (c) Unless the context requires otherwise, any references herein to
"Committee" include references to the Board, the Management Committee or the
CEO, as applicable.

      3.2 Powers of Committee. Subject to and consistent with the provisions of
the Plan (including Article 13), the Committee has full and final authority and
sole discretion as follows; provided that any such authority or discretion
exercised with respect to a specific Non-Employee Director shall be approved by
the affirmative vote of a majority of the members of the Board, even if not a
quorum, but excluding the Non-Employee Director with respect to whom such
authority or discretion is exercised:

            (a) to determine when, to whom and in what types and amounts Awards
should be granted; provided that grants to Non-Employee Directors shall be made
solely pursuant to Article 13;

            (b) to grant Awards to Eligible Persons in any number, and to
determine the terms and conditions applicable to each Award (including the
number of shares or the amount of cash or other property to which an Award will
relate, any exercise price, grant price or purchase price, any limitation or
restriction, any schedule for or performance conditions relating to the earning
of the Award or the lapse of limitations, forfeiture restrictions, restrictions
on exercisability or transferability, any performance goals including those
relating to the Company and/or an Affiliate and/or any division thereof and/or
an individual, and/or vesting based on the passage of time, based in each case
on such considerations as the Committee shall determine);

            (c) to determine the benefit payable under any Performance Unit,
Performance Share, Dividend Equivalent, or Other Stock-Based Award and to
determine whether any performance or vesting conditions have been satisfied;

            (d) to determine whether or not specific Awards shall be granted in
connection with other specific Awards, and if so, whether they shall be
exercisable cumulatively with, or alternatively to, such other specific Awards
and all other matters to be determined in connection with an Award;

            (e) to determine the Option Term;

            (f) to determine the amount, if any, that a Grantee shall pay for
Restricted Shares, whether to permit or require the payment of cash dividends
thereon to be deferred and the terms related thereto, when Restricted Shares
(including Restricted Shares acquired upon the exercise of an Option) shall be
forfeited and whether such shares shall be held in escrow;

            (g) to determine whether, to what extent and under what
circumstances an Award may be settled in, or the exercise price of an Award may
be paid in, cash, Shares, other Awards or other property, or an Award may be
accelerated, vested, canceled, forfeited or surrendered or any terms of the
Award may be waived, and to accelerate the exercisability of, and to accelerate
or waive any or all of the terms and conditions applicable to, any Award or any
group of Awards for any reason and at any time;

            (h) to determine with respect to Awards granted to Eligible Persons
whether, to what extent and under what circumstances cash, Shares, other Awards,
other property and other

                                        7

<PAGE>

amounts payable with respect to an Award will be deferred either automatically
(whether to limit loss of deductions pursuant to Code Section 162(m) or
otherwise), at the election of the Committee or at the election of the Grantee;

            (i) to offer to exchange or buy out any previously granted Award for
a payment in cash, Shares or other Award;

            (j) to construe and interpret the Plan and to make all
determinations, including factual determinations, necessary or advisable for the
administration of the Plan;

            (k) to make, amend, suspend, waive and rescind rules and regulations
relating to the Plan;

            (l) to appoint such agents as the Committee may deem necessary or
advisable to administer the Plan;

            (m) to determine the terms and conditions of all Award Agreements
applicable to Eligible Persons (which need not be identical) and, with the
consent of the Grantee, to amend any such Award Agreement at any time, among
other things, to permit transfers of such Awards to the extent permitted by the
Plan; provided that the consent of the Grantee shall not be required for any
amendment (i) which does not adversely affect the rights of the Grantee, or (ii)
which is necessary or advisable (as determined by the Committee) to carry out
the purpose of the Award as a result of any new applicable law or change in an
existing applicable law, or (iii) to the extent the Award Agreement specifically
permits amendment without consent;

            (n) to cancel, with the consent of the Grantee, outstanding Awards
and to grant new Awards in substitution therefor;

            (o) to make such adjustments or modifications to Awards or to adopt
such sub-plans for Grantees working outside the United States as are advisable
to fulfill the purposes of the Plan;

            (p) to impose such additional terms and conditions upon the grant,
exercise or retention of Awards as the Committee may, before or concurrently
with the grant thereof, deem appropriate, including limiting the percentage of
Awards which may from time to time be exercised by a Grantee;

            (q) to make adjustments in the terms and conditions of, and the
criteria in, Awards in recognition of unusual or nonrecurring events (including
events described in Section 4.2) affecting the Company or an Affiliate or the
financial statements of the Company or an Affiliate, or, subject to Article 13
for Awards granted pursuant to Article 13, in response to changes in applicable
laws, regulations or accounting principles; provided, however, that in no event
shall such adjustment increase the value of an Award for a person expected to be
a Covered Employee for whom the Committee desires to have the Performance-Based
Exception apply;

                                        8

<PAGE>

            (r) to correct any defect or supply any omission or reconcile any
inconsistency, and to construe and interpret the Plan, the rules and
regulations, and Award Agreement or any other instrument entered into or
relating to an Award under the Plan; and

            (s) to take any other action with respect to any matters relating to
the Plan for which it is responsible and to make all other decisions and
determinations as may be required under the terms of the Plan or as the
Committee may deem necessary or advisable for the administration of the Plan.

      Any action of the Committee with respect to the Plan shall be final,
conclusive and binding on all persons, including the Company, its Affiliates,
any Grantee, any person claiming any rights under the plan from or through any
Grantee, and stockholders, except to the extent the Committee may subsequently
modify, or take further action not consistent with, its prior action. If not
specified in the Plan, the time at which the Committee must or may make any
determination shall be determined by the Committee, and any such determination
may thereafter be modified by the Committee. The express grant of any specific
power to the Committee, and the taking of any action by the Committee, shall not
be construed as limiting any power or authority of the Committee. The Committee
may delegate to officers or managers of the Company or any Affiliate the
authority, subject to such terms as the Committee shall determine, to perform
specified functions under the Plan (subject to Sections 4.3 and 5.7(c)).

                                   ARTICLE 4.
        SHARES SUBJECT TO THE PLAN, MAXIMUM AWARDS, AND 162(m) COMPLIANCE

      4.1 Number of Shares Available for Grants. Subject to adjustment as
provided in Section 4.2, the number of Shares hereby reserved for delivery under
the Plan shall be the sum of fourteen million (14,000,000) plus (a) the number
of Shares under The Williams Companies, Inc. Stock Plan for Nonofficer Employees
which are available (not subject to outstanding Awards granted thereunder and
not delivered out of the Shares reserved thereunder) as of the date of
stockholder approval of this Plan ("Unused Shares") plus the number of Shares
which become available under such plan after the date of stockholder approval of
this Plan pursuant to forfeiture, termination, application as payment for an
Award or to satisfy tax withholding, lapse or satisfaction of an Award in cash
or property other than Shares ("Returned Shares"), (b) the number of Unused
Shares plus the number of Returned Shares under The Williams International Stock
Plan, (c) the number of Unused Shares plus the number of Returned Shares under
The Williams Companies, Inc. 1996 Stock Plan for Non-Employee Directors, and (d)
the number of Unused Shares plus the number of Returned Shares under The
Williams Companies, Inc. 1996 Stock Plan as in effect immediately prior to its
amendment to become the Plan. In addition, (a) the number of Returned Shares
under any of The Williams Companies, Inc. stock plans shall be reserved for
delivery under the Plan, and (b) the number of shares underlying options
cancelled pursuant to the Exchange Program described in Section 1.4, whether or
not such options were granted under the Plan, shall be reserved for delivery
under the Plan; provided that the additional number of shares so reserved shall
not exceed two million five hundred thousand (2,500,000). The number of Shares
available for delivery pursuant to stock-based Awards other than Options shall
not exceed twenty-five percent (25%) of the total number of Shares deliverable
under the Plan. The number of Shares available for delivery pursuant to
Incentive Stock Options shall be

                                        9

<PAGE>

the number determined under the first sentence of this Section 4.1, reduced by
the aggregate number of Returned Shares.

      The Committee shall from time to time determine the appropriate
methodology for calculating the number of Shares to which an Award relates
pursuant to the Plan.

      If any Shares subject to an Award granted hereunder are forfeited or such
Award otherwise terminates without the delivery of such Shares, the Shares
subject to such Award, to the extent of any such forfeiture or termination,
shall again be available for grant under the Plan. If any Shares subject to an
Award granted hereunder are withheld, applied as payment, or sold and the
proceeds thereof applied as payment in connection with the exercise of an Award
or the withholding or payment of taxes related thereto, such Shares, to the
extent of any such withholding or payment, shall again be available for grant
under the Plan. Shares delivered pursuant to the Plan may be, in whole or in
part, authorized and unissued Shares, or treasury Shares, including Shares
repurchased by the Company for purposes of the Plan.

      4.2 Adjustments in Authorized Shares and Awards. In the event that the
Committee determines that any dividend or other distribution (whether in the
form of cash, Shares, or other property), recapitalization, forward or reverse
stock split, subdivision, consolidation or reduction of capital, reorganization,
merger, consolidation, scheme of arrangement, split-up, spin-off or combination
involving the Company or repurchase or exchange of Shares or other securities of
the Company or other rights to purchase Shares or other securities of the
Company, or other similar corporate transaction or event affects the Shares such
that any adjustment is determined by the Committee to be appropriate in order to
prevent dilution or enlargement of the benefits or potential benefits intended
to be made available under the Plan, then the Committee shall, in such manner as
it may deem equitable, adjust any or all of (a) the number and type of Shares
(or other securities or property) with respect to which Awards may be granted,
(b) the number and type of Shares (or other securities or property) subject to
outstanding Awards, (c) the grant or exercise price with respect to any Award
or, if deemed appropriate, make provision for a cash payment to the holder of an
outstanding Award, (d) the number and kind of Shares of outstanding Restricted
Shares or relating to any other outstanding Award in connection with which
Shares are subject, and (e) the number of Shares with respect to which Awards
may be granted to a Grantee, as set forth in Section 4.3; provided, in each
case, that with respect to Awards of Incentive Stock Options intended to
continue to qualify as Incentive Stock Options after such adjustment, no such
adjustment shall be authorized to the extent that such adjustment would cause
the Plan to violate Section 422(b)(1) of the Code; and provided further that the
number of Shares subject to any Award denominated in Shares shall always be a
whole number.

      4.3 Compliance with Section 162(m) of the Code. To the extent the
Committee determines that compliance with the Performance-Based Exception is
desirable, the following shall apply:

            (a) Section 162(m) Compliance. All Awards granted to persons the
Committee believes likely to be Covered Employees shall comply with the
requirements of the Performance-Based Exception; provided, however, that to the
extent Code Section 162(m) requires periodic shareholder approval of performance
measures, such approval shall not be required for the continuation of the Plan
or as a condition to grant any Award hereunder after such approval is

                                       10

<PAGE>

required. In addition, in the event that changes are made to Code Section 162(m)
to permit flexibility with respect to the Award or Awards available under the
Plan, the Committee may, subject to this Section 4.3, make any adjustments to
such Awards as it deems appropriate.

            (b) Annual Individual Limitations. During any calendar year, no
Grantee may be granted Awards (other than Awards that cannot be satisfied in
Shares) with respect to more than two million (2,000,000) Shares, subject to
adjustment as provided in Section 4.2. The maximum potential value of Awards to
be settled in cash or property (other than Shares) that may be granted with
respect to any calendar year (or the Company's fiscal year, if the Company's
fiscal year is not the calendar year) to any Grantee expected to be a Covered
Employee (regardless of when such Award is settled) shall not exceed
$10,000,000. (Thus, Awards that accrue over more than one calendar year (or
fiscal year) may exceed the one-year grant limit in the prior sentence at the
time of payment or settlement.)

      4.4 Performance-Based Exception Under Section 162(m). Unless and until the
Committee proposes for stockholder vote and stockholders approve a change in the
general performance measures set forth in this Section 4.4, for Awards (other
than Options) designed to qualify for the Performance-Based Exception, the
objective Performance Measure(s) shall be chosen from among the following:

            (a) Earnings (either in the aggregate or on a per-share basis);

            (b) Net income;

            (c) Operating income;

            (d) Operating profit;

            (e) Cash flow;

            (f) Stockholder returns (including return on assets, investments,
equity, or gross sales) (including income applicable to common stockholders or
other class of stockholders);

            (g) Return measures (including return on assets, equity, or sales);

            (h) Earnings before or after either, or any combination of,
interest, taxes, depreciation or amortization (EBITDA);

            (i) Gross revenues;

            (j) Share price (including growth measures and total stockholder
return or attainment by the Shares of a specified value for a specified period
of time);

            (k) Reductions in expense levels in each case, where applicable,
determined either on a Company-wide basis or in respect of any one or more
business units;

            (l) Net economic value;

                                       11

<PAGE>

            (m) Market share;

            (n) Annual net income to common stock;

            (o) Earnings per share;

            (p) Annual cash flow provided by operations;

            (q) Changes in annual revenues;

            (r) Strategic business criteria, consisting of one or more
objectives based on meeting specified revenue, market penetration, geographic
business expansion goals, objectively identified project milestones, production
volume levels, cost targets, and goals relating to acquisitions or divestitures;

            (s) Economic value added;

            (t) Sales;

            (u) Costs;

            (v) Results of customer satisfaction surveys;

            (w) Aggregate product price and other product price measures;

            (x) Safety record;

            (y) Service reliability;

            (z) Operating and maintenance cost management;

            (aa) Energy production availability performance measures;

            (bb) Debt rating; and/or

            (cc) Achievement of business or operational goals such as market
share and/or business development;

provided that subsections (a) through (g) may be measured on a pre- or post-tax
basis; and provided further that the Committee may, on the Grant Date of an
Award intended to comply with the Performance-Based Exception, and in the case
of other grants, at any time, provide that the formula for such Award may
include or exclude items to measure specific objectives, such as losses from
discontinued operations, extraordinary gains or losses, the cumulative effect of
accounting changes, acquisitions or divestitures, foreign exchange impacts and
any unusual, nonrecurring gain or loss. For Awards intended to comply with the
Performance-Based Exception, the Committee shall set the Performance Measures
within the time period prescribed by Section 162(m) of the Code. The levels of
performance required with respect to Performance Measures may be expressed in
absolute or relative levels and may be based upon a set increase, set positive
result, maintenance of the status quo, set decrease or set negative result.
Perform-

                                       12

<PAGE>

ance Measures may differ for Awards to different Grantees. The Committee shall
specify the weighting (which may be the same or different for multiple
objectives) to be given to each performance objective for purposes of
determining the final amount payable with respect to any such Award. Any one or
more of the Performance Measures may apply to the Grantee, a department, unit,
division or function within the Company or any one or more Affiliates; and may
apply either alone or relative to the performance of other businesses or
individuals (including industry or general market indices).

      The Committee shall have the discretion to adjust the determinations of
the degree of attainment of the pre-established performance goals; provided,
however, that Awards which are designed to qualify for the Performance-Based
Exception may not be adjusted upward (the Committee shall retain the discretion
to adjust such Awards downward). The Committee may not delegate any
responsibility with respect to Awards intended to qualify for the
Performance-Based Exception. All determinations by the Committee as to the
achievement of the Performance Measure(s) shall be in writing prior to payment
of the Award.

      In the event that applicable laws change to permit Committee discretion to
alter the governing performance measures without obtaining stockholder approval
of such changes, and still qualify for the Performance-Based Exception, the
Committee shall have sole discretion to make such changes without obtaining
stockholder approval.

                                   ARTICLE 5.
                  ELIGIBILITY AND GENERAL CONDITIONS OF AWARDS

      5.1 Eligibility. The Committee may in its discretion grant Awards to any
Eligible Person, whether or not he or she has previously received an Award. Each
Person who, on any date on which an Award is to be granted pursuant to Article
13, is a Non-Employee Director automatically shall be granted an Award pursuant
to Article 13 on such date.

      5.2 Award Agreement. To the extent not set forth in the Plan, the terms
and conditions of each Award shall be set forth in an Award Agreement.

      5.3 General Terms and Termination of Affiliation. The Committee may impose
on any Award or the exercise or settlement thereof, at the date of grant or,
subject to the provisions of Section 14.2, thereafter, such additional terms and
conditions not inconsistent with the provisions of the Plan as the Committee
shall determine, including terms requiring forfeiture, acceleration or pro-rata
acceleration of Awards in the event of a Termination of Affiliation by the
Grantee. Except as may be required under the Delaware General Corporation Law,
Awards may be granted for no consideration other than prior and future services.
Except as otherwise determined by the Committee pursuant to this Section 5.3,
all Awards that have not been exercised subject to a risk of forfeiture, subject
to deferral by the Committee (and not voluntary deferral by the Grantee),
subject to vesting, or have outstanding Performance Periods at the time of a
Termination of Affiliation shall be forfeited to the Company.

      5.4 Nontransferability of Awards.

            (a) Each Award and each right under any Award shall be exercisable
only by the Grantee during the Grantee's lifetime, or, if permissible under
applicable law, by the Grantee's

                                       13

<PAGE>

guardian or legal representative or by a transferee receiving such Award
pursuant to a qualified domestic relations order (a "QDRO") as defined in the
Code or Title I of the Employee Retirement Income Security Act of 1974 as
amended, or the rules thereunder.

            (b) No Award (prior to the time, if applicable, Shares are delivered
in respect of such Award), and no right under any Award, may be assigned,
alienated, pledged, attached, sold or otherwise transferred or encumbered by a
Grantee otherwise than by will or by the laws of descent and distribution (or in
the case of Restricted Shares, to the Company) or pursuant to a QDRO, and any
such purported assignment, alienation, pledge, attachment, sale, transfer or
encumbrance shall be void and unenforceable against the Company or any
Affiliate; provided that the designation of a beneficiary shall not constitute
an assignment, alienation, pledge, attachment, sale, transfer or encumbrance.

            (c) Notwithstanding subsections (a) and (b) above, to the extent
provided in the Award Agreement, Director Options, Deferred Stock, and Awards
other than Incentive Stock Options, may be transferred to one or more trusts or
persons during the lifetime of the Grantee in connection with the Grantee's
estate planning, and may be exercised by such transferee in accordance with the
terms of such Award. If so determined by the Committee, a Grantee may, in the
manner established by the Committee, designate a beneficiary or beneficiaries to
exercise the rights of the Grantee, and to receive any distribution with respect
to any Award upon the death of the Grantee. A transferee, beneficiary, guardian,
legal representative or other person claiming any rights under the Plan from or
through any Grantee shall be subject to and consistent with the provisions of
the Plan and any applicable Award Agreement, except to the extent the Plan and
Award Agreement otherwise provide with respect to such persons, and to any
additional restrictions or limitations deemed necessary or appropriate by the
Committee.

            (d) Nothing herein shall be construed as requiring the Committee to
honor a QDRO except to the extent required under applicable law.

      5.5 Cancellation and Rescission of Awards. Unless the Award Agreement
specifies otherwise, the Committee may cancel, rescind, suspend, withhold, or
otherwise limit or restrict any unexercised Award at any time if the Grantee is
not in compliance with all applicable provisions of the Award Agreement and the
Plan or if the Grantee has a Termination of Affiliation.

      5.6 Stand-Alone, Tandem and Substitute Awards.

            (a) Awards granted under the Plan may, in the discretion of the
Committee, be granted either alone or in addition to, in tandem with, or in
substitution for, any other Award granted under the Plan or any award granted
under The Williams Companies, Inc. Stock Plan for Nonofficer Employees or The
Williams International Stock Plan, or any other plan of the Company or any
Affiliate; provided that if the stand-alone, tandem or substitute Award is
intended to qualify for the Performance-Based Exception, it must separately
satisfy the requirements of the Performance-Based Exception. In connection with
the Company's acquisition, however effected, of another corporation or entity
(the "Acquired Entity") or the assets thereof, the Committee may, at its
discretion, grant Awards ("Substitute Awards") associated with the stock or
other equity interest in such Acquired Entity ("Acquired Entity Award") held by
a Grantee immediately prior to such Acquisition in order to preserve for Grantee
the economic

                                       14

<PAGE>

value of all or a portion of such Acquired Entity Award at such price as the
Committee determines necessary to achieve preservation of economic value. If an
Award is granted in substitution for another Award or any non-Plan award or
benefit, the Committee shall require the surrender of such other Award or
non-Plan award or benefit in consideration for the grant of the new Award.
Awards granted in addition to or in tandem with other Awards or non-Plan awards
or benefits may be granted either at the same time as or at a different time
from the grant of such other Awards or non-Plan awards or benefits. The Option
Price of any Option or the purchase price of any other Award conferring a right
to purchase Shares:

                  (i) If granted in substitution for an outstanding Award or
            non-Plan award or benefit, shall be either not less than the Fair
            Market Value of Shares at the date such substitute Award is granted
            or not less than such Fair Market Value at that date reduced to
            reflect the Fair Market Value of the Award or award required to be
            surrendered by the Grantee as a condition to receipt of a substitute
            Award; or

                  (ii) If granted retroactively in tandem with an outstanding
            Award or an award granted under another plan, shall be either not
            less than the Fair Market Value of Shares at the date of grant of
            the later Award or the Fair Market Value of Shares at the date of
            grant of the earlier Award or award granted under such other plan.

            (b) The Committee may, in its discretion and on such terms and
conditions as the Committee considers appropriate in the circumstances, grant
Awards under the Plan in substitution for stock and stock-based Awards held by
employees of another corporation who become employees of the Company or an
Affiliate as the result of a merger or consolidation of the employing
corporation with the Company or an Affiliate or the acquisition by the Company
or an Affiliate of property or stock of the employing corporation.

      5.7 Compliance with Rule 16b-3.

            (a) Six-Month Holding Period Advice. Unless a Grantee could
otherwise dispose of or exercise a derivative security or dispose of Shares
delivered under the Plan without incurring liability under Section 16(b) of the
Exchange Act, the Committee may advise or require a Grantee to comply with the
following in order to avoid incurring liability under Section 16(b): (i) at
least six months must elapse from the date of acquisition of a derivative
security under the Plan to the date of disposition of the derivative security
(other than upon exercise or conversion) or its underlying equity security, and
(ii) Shares granted or awarded under the Plan other than upon exercise or
conversion of a derivative security must be held for at least six months from
the date of grant of an Award.

            (b) Reformation to Comply with Exchange Act Rules. To the extent the
Committee determines that a grant or other transaction by a Section 16 Person
should comply with applicable provisions of Rule 16b-3 (except for transactions
exempted under alternative Exchange Act rules), the Committee shall take such
actions as necessary to make such grant or other transaction so comply, and if
any provision of this Plan or any Award Agreement relating to a given Award does
not comply with the requirements of Rule 16b-3 as then applicable to any such
grant or transaction, such provision will be construed or deemed amended, if the
Committee

                                       15

<PAGE>

so determines, to the extent necessary to conform to the then applicable
requirements of Rule 16b-3.

            (c) Rule 16b-3 Administration. Any function relating to a Section 16
Person shall be performed solely by the Committee or the Board if necessary to
ensure compliance with applicable requirements of Rule 16b-3, to the extent the
Committee determines that such compliance is desired. Each member of the
Committee or person acting on behalf of the Committee shall be entitled to, in
good faith, rely or act upon any report or other information furnished to him by
any officer, manager or other employee of the Company or any Affiliate, the
Company's independent certified public accountants or any executive compensation
consultant or attorney or other professional retained by the Company to assist
in the administration of the Plan.

      5.8 Deferral of Award Payouts. The Committee may permit or require a
Grantee to defer receipt of the payment of cash or the delivery of Shares that
would otherwise be due by virtue of the exercise of an Option, the lapse or
waiver of restrictions with respect to Restricted Shares, the satisfaction of
any requirements or goals with respect to Performance Units or Performance
Shares, the lapse or waiver of the deferral period for Deferred Stock, or the
lapse or waiver of restrictions with respect to Other Stock-Based Awards. If any
such deferral is required or permitted, the Committee shall, in its sole
discretion, establish rules and procedures for such payment deferrals. Except as
otherwise provided in an Award Agreement, any payment or any Shares that are
subject to such deferral shall be made or delivered to the Grantee upon the
Grantee's Termination of Affiliation.

                                   ARTICLE 6.
                                  STOCK OPTIONS

      6.1 Grant of Options. Subject to and consistent with the provisions of the
Plan, Options may be granted to any Eligible Person in such number, and upon
such terms, and at any time and from time to time as shall be determined by the
Committee.

      6.2 Award Agreement. Each Option grant shall be evidenced by an Award
Agreement that shall specify the Option Price, the Option Term, the number of
Shares to which the Option pertains, the time or times at which such Option
shall be exercisable and such other provisions as the Committee shall determine.

      6.3 Option Price. The Option Price of an Option under this Plan shall be
determined in the sole discretion of the Committee, and shall be at least equal
to 100% of the Fair Market Value of a Share on the Grant Date. Subject to the
adjustment allowed under Section 4.2, neither the Committee nor the Board shall
have the authority or discretion to change the Option Price of any outstanding
Option.

      6.4 Grant of Incentive Stock Options. At the time of the grant of any
Option, the Committee may in its discretion designate that such Option shall be
made subject to additional restrictions to permit it to qualify as an Incentive
Stock Option. Any Option designated as an Incentive Stock Option:

                                       16

<PAGE>

            (a) shall be granted only to an employee of the Company or a
Subsidiary Corporation (as defined below);

            (b) shall have an Option Price of not less than 100% of the Fair
Market Value of a Share on the Grant Date, and, if granted to a person who owns
capital stock (including stock treated as owned under Section 424(d) of the
Code) possessing more than 10% of the total combined voting power of all classes
of capital stock of the Company or any Subsidiary Corporation (a "10% Owner"),
have an Option Price not less than 110% of the Fair Market Value of a Share on
its Grant Date;

            (c) shall be for a period of not more than 10 years (five years if
the Grantee is a 10% Owner) from its Grant Date, and shall be subject to earlier
termination as provided herein or in the applicable Award Agreement;

            (d) shall not have an aggregate Fair Market Value (as of the Grant
Date) of the Shares with respect to which Incentive Stock Options (whether
granted under the Plan or any other stock option plan of the Grantee's employer
or any parent or Subsidiary Corporation ("Other Plans")) are exercisable for the
first time by such Grantee during any calendar year ("Current Grant"),
determined in accordance with the provisions of Section 422 of the Code, which
exceeds $100,000 (the "$100,000 Limit");

            (e) shall, if the aggregate Fair Market Value of the Shares
(determined on the Grant Date) with respect to the Current Grant and all
Incentive Stock Options previously granted under the Plan and any Other Plans
which are exercisable for the first time during a calendar year ("Prior Grants")
would exceed the $100,000 Limit, be exercisable as follows:

                  (i) the portion of the Current Grant which would, when added
            to any Prior Grants, be exercisable with respect to Shares which
            would have an aggregate Fair Market Value (determined as of the
            respective Grant Date for such options) in excess of the $100,000
            Limit shall, notwithstanding the terms of the Current Grant, be
            exercisable for the first time by the Grantee in the first
            subsequent calendar year or years in which it could be exercisable
            for the first time by the Grantee when added to all Prior Grants
            without exceeding the $100,000 Limit; and

                  (ii) if, viewed as of the date of the Current Grant, any
            portion of a Current Grant could not be exercised under the
            preceding provisions of this Section during any calendar year
            commencing with the calendar year in which it is first exercisable
            through and including the last calendar year in which it may by its
            terms be exercised, such portion of the Current Grant shall not be
            an Incentive Stock Option, but shall be exercisable as a separate
            option at such date or dates as are provided in the Current Grant;

            (f) shall be granted within 10 years from the earlier of the date
this amendment and restatement is adopted by the Board or the date the Plan is
approved by the stockholders of the Company;

            (g) shall require the Grantee to notify the Committee of any
disposition of any Shares delivered pursuant to the exercise of the Incentive
Stock Option under the circumstances

                                       17

<PAGE>

described in Section 421(b) of the Code (relating to holding periods and certain
disqualifying dispositions) ("Disqualifying Disposition"), within 10 days of
such a Disqualifying Disposition; and

            (h) shall by its terms not be assignable or transferable other than
by will or the laws of descent and distribution and may be exercised, during the
Grantee's lifetime, only by the Grantee; provided, however, that the Grantee
may, to the extent provided in the Plan in any manner specified by the
Committee, designate in writing a beneficiary to exercise his or her Incentive
Stock Option after the Grantee's death.

      For purposes of this Section 6.4, "Subsidiary Corporation" means a
corporation other than the Company in an unbroken chain of corporations
beginning with the Company if, at the time of granting the Option, each of the
corporations other than the last corporation in the unbroken chain owns stock
possessing 50% or more of the total combined voting power of all classes of
stock in one of the other corporations in such chain. Notwithstanding the
foregoing and Section 3.2, the Committee may, without the consent of the
Grantee, at any time before the exercise of an Option (whether or not an
Incentive Stock Option), take any action necessary to prevent such Option from
being treated as an Incentive Stock Option.

      6.5 Payment. Except as otherwise provided by the Committee in an Award
Agreement, Options shall be exercised by the delivery of a written notice of
exercise to the Company, setting forth the number of Shares with respect to
which the Option is to be exercised, accompanied by full payment for the Shares
made by any one or more of the following means, subject to the approval of the
Committee:

            (a) cash, personal check or wire transfer;

            (b) Mature Shares, valued at their Fair Market Value on the date of
exercise;

            (c) with the approval of the Committee, Restricted Shares held by
the Grantee for at least six months prior to the exercise of the Option, each
such share valued at the Fair Market Value of a Share on the date of exercise;
or

            (d) subject to applicable law, pursuant to procedures previously
approved by the Company, through the sale of the Shares acquired on exercise of
the Option through a broker-dealer to whom the Grantee has submitted an
irrevocable notice of exercise and irrevocable instructions to deliver promptly
to the Company the amount of sale or loan proceeds sufficient to pay for such
Shares, together with, if requested by the Company, the amount of federal,
state, local or foreign withholding taxes payable by Grantee by reason of such
exercise.

The Committee may in its discretion specify that, if any Restricted Shares
("Tendered Restricted Shares") are used to pay the Option Price, (x) all the
Shares acquired on exercise of the Option shall be subject to the same
restrictions as the Tendered Restricted Shares, determined as of the date of
exercise of the Option, or (y) a number of Shares acquired on exercise of the
Option equal to the number of Tendered Restricted Shares shall be subject to the
same restrictions as the Tendered Restricted Shares, determined as of the date
of exercise of the Option.

                                       18

<PAGE>

                                   ARTICLE 7.
                                RESTRICTED SHARES

      7.1 Grant of Restricted Shares. Subject to and consistent with the
provisions of the Plan, the Committee, at any time and from time to time, may
grant Restricted Shares to any Eligible Person in such amounts as the Committee
shall determine.

      7.2 Award Agreement. Each grant of Restricted Shares shall be evidenced by
an Award Agreement that shall specify the Period(s) of Restriction, the number
of Restricted Shares granted, and such other provisions as the Committee shall
determine. The Committee may impose such conditions and/or restrictions on any
Restricted Shares granted pursuant to the Plan as it may deem advisable,
including restrictions based upon the achievement of specific performance goals,
time-based restrictions on vesting following the attainment of the performance
goals, and/or restrictions under applicable securities laws; provided that such
conditions and/or restrictions may lapse, if so determined by the Committee, in
the event of the Grantee's Termination of Affiliation due to death, disability,
normal or approved early retirement, or involuntary termination by the Company
or an Affiliate without "cause".

      7.3 Consideration for Restricted Shares. The Committee shall determine the
amount, if any, that a Grantee shall pay for Restricted Shares, subject to the
following sentence. Except with respect to Restricted Shares that are treasury
shares, for which no payment need be required, the Committee shall require the
Grantee to pay at least the par value of a Share for each Restricted Share. Such
payment shall be made in full by the Grantee before the delivery of the Shares
and in any event no later than 10 business days after the Grant Date for such
Shares.

      7.4 Effect of Forfeiture. If Restricted Shares are forfeited, and if the
Grantee was required to pay for such shares or acquired such Restricted Shares
upon the exercise of an Option, the Grantee shall be deemed to have resold such
Restricted Shares to the Company at a price equal to the lesser of (x) the
amount paid by the Grantee for such Restricted Shares, or (y) the Fair Market
Value of a Share on the date of such forfeiture. The Company shall pay to the
Grantee the deemed sale price as soon as is administratively practical. Such
Restricted Shares shall cease to be outstanding, and shall no longer confer on
the Grantee thereof any rights as a stockholder of the Company, from and after
the date of the event causing the forfeiture, whether or not the Grantee accepts
the Company's tender of payment for such Restricted Shares.

      7.5 Escrow; Legends. The Committee may provide that the certificates for
any Restricted Shares (x) shall be held (together with a stock power executed in
blank by the Grantee) in escrow by the Secretary of the Company until such
Restricted Shares become nonforfeitable or are forfeited or (y) shall bear an
appropriate legend restricting the transfer of such Restricted Shares. If any
Restricted Shares become nonforfeitable, the Company shall cause certificates
for such shares to be delivered without such legend.

                                   ARTICLE 8.
                    PERFORMANCE UNITS AND PERFORMANCE SHARES

      8.1 Grant of Performance Units and Performance Shares. Subject to and
consistent with the provisions of the Plan, Performance Units or Performance
Shares may be granted to any

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<PAGE>

Eligible Person in such amounts and upon such terms, and at any time and from
time to time, as shall be determined by the Committee.

      8.2 Value/Performance Goals. The Committee shall set performance goals in
its discretion which, depending on the extent to which they are met, will
determine the number or value of Performance Units or Performance Shares that
will be paid to the Grantee. With respect to Covered Employees and to the extent
the Committee deems it appropriate to comply with Section 162(m) of the Code,
all performance goals shall be objective Performance Measures satisfying the
requirements for the Performance-Based Exception, and shall be set by the
Committee within the time period prescribed by Section 162(m) of the Code and
related regulations.

            (a) Performance Unit. Each Performance Unit shall have an initial
value that is established by the Committee at the time of grant.

            (b) Performance Share. Each Performance Share shall have an initial
value equal to the Fair Market Value of a Share on the date of grant.

      8.3 Earning of Performance Units and Performance Shares. After the
applicable Performance Period has ended, the holder of Performance Units or
Performance Shares shall be entitled to payment based on the level of
achievement of performance goals set by the Committee. If a Performance Unit or
Performance Share Award is intended to comply with the Performance-Based
Exception, the Committee shall certify the level of achievement of the
performance goals in writing before the Award is settled.

      At the discretion of the Committee, the settlement of Performance Units or
Performance Shares may be in cash, Shares of equivalent value, or in some
combination thereof, as set forth in the Award Agreement.

      If a Grantee is promoted, demoted or transferred to a different business
unit of the Company during a Performance Period, then, to the extent the
Committee determines the performance goals or Performance Period are no longer
appropriate, the Committee may adjust, change, eliminate or cancel the
performance goals or the applicable Performance Period as it deems appropriate
in order to make them appropriate and comparable to the initial performance
goals or Performance Period.

      At the discretion of the Committee, a Grantee may be entitled to receive
any dividends or Dividend Equivalents declared with respect to Shares
deliverable in connection with grants of Performance Units or Performance Shares
which have been earned, but not yet delivered to the Grantee. In addition, a
Grantee may, at the discretion of the Committee, be entitled to exercise his or
her voting rights with respect to such Shares.

                                   ARTICLE 9.
                                 DEFERRED STOCK

      9.1 Grant of Deferred Stock. Subject to and consistent with the provisions
of the Plan, the Committee, at any time and from time to time, may grant
Deferred Stock to any Eligible Person, in such amount and upon such terms as the
Committee shall determine.

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<PAGE>

      9.2 Delivery and Limitations. Delivery of Shares will occur upon
expiration of the deferral period specified for the Award of Deferred Stock by
the Committee. In addition, an Award of Deferred Stock shall be subject to such
limitations as the Committee may impose, which limitations may lapse at the
expiration of the deferral period or at other specified times, separately or in
combination, in installments or otherwise, as the Committee shall determine at
the time of grant or thereafter. A Grantee awarded Deferred Stock will have no
voting rights and will have no rights to receive dividends in respect of
Deferred Stock, unless and only to the extent that the Committee shall award
Dividend Equivalents in respect of such Deferred Stock.

      9.3 Forfeiture. Except as otherwise determined by the Committee, upon
Termination of Affiliation during the applicable deferral period, Deferred Stock
that is at that time subject to deferral (other than a deferral at the election
of the Grantee) shall be forfeited.

                                   ARTICLE 10.
                              DIVIDEND EQUIVALENTS

      The Committee is authorized to grant Awards of Dividend Equivalents alone
or in conjunction with other Awards. The Committee may provide that Dividend
Equivalents shall be paid or distributed when accrued or shall be deemed to have
been reinvested in additional Shares or additional Awards or otherwise
reinvested.

                                   ARTICLE 11.
                            OTHER STOCK-BASED AWARDS

      The Committee is authorized, subject to limitations under applicable law,
to grant such other Awards that are denominated or payable in, valued in whole
or in part by reference to, or otherwise based on, or related to, Shares, as
deemed by the Committee to be consistent with the purposes of the Plan including
Shares awarded which are not subject to any restrictions or conditions,
convertible or exchangeable debt securities or other rights convertible or
exchangeable into Shares, Awards valued by reference to the value of securities
of or the performance of specified Affiliates, and Awards payable in securities
of Affiliates. Subject to and consistent with the provisions of the Plan, the
Committee shall determine the terms and conditions of such Awards. Except as
provided by the Committee, Shares delivered pursuant to a purchase right granted
under this Article 11 shall be purchased for such consideration, paid for by
such methods and in such forms, including cash, Shares, outstanding Awards or
other property, as the Committee shall determine.

                                   ARTICLE 12.
                                CHANGE IN CONTROL

      12.1 Acceleration of Exercisability and Lapse of Restrictions. If, within
two (2) years following a Change in Control, but not during a Merger of Equals
Period, a Grantee has a Termination of Affiliation with the Company and the
Company's Affiliates (excluding any transfer to the Company or its Affiliates)
voluntarily for Good Reason, or involuntarily (other than due to Cause, death,
Disability, or Retirement) the following acceleration provisions shall apply to
Awards other than Awards granted under Article 13:

                                       21

<PAGE>

            (a) All outstanding Awards pursuant to which the Grantee may have
rights the exercise of which is restricted or limited shall become fully
exercisable, except to the extent otherwise provided in Section 5.7(a); unless
the right to lapse restrictions or limitations is waived or deferred by a
Grantee prior to such lapse, all restrictions or limitations (including risks of
forfeiture) on outstanding Awards subject to restrictions or limitations under
the Plan shall lapse; and all performance criteria and other conditions to
payment of Awards under which payments of cash, Shares or other property are
subject to conditions shall be deemed to be achieved or fulfilled and shall be
waived by the Company, except to the extent otherwise provided in Section
5.7(a); and

            (b) In the event that any Award is subject to limitations under
Section 5.7(a) at the time of a Change in Control, then, solely for the purpose
of determining the rights of the Grantee with respect to such Award, a Change in
Control will be deemed to occur at the close of business on the first business
day following the date on which the limitations on such Award under Section
5.7(a) have expired. In addition, notwithstanding any other provision of the
Plan or any outstanding Award Agreement, Awards in the form of nonqualified
stock options which are accelerated under this Section 12.1 shall be exercisable
after a Grantee's Termination of Affiliation for a period equal to the lesser of
(i) the remaining term of each nonqualified option; or (ii) eighteen (18)
months.

      12.2 Definitions. For purposes of this Article 12, the following terms
shall have the meanings set forth below:

            (a) "Cause" means, from and after the occurrence of a Change in
Control, unless otherwise defined in an Award Agreement or individual Change in
Control severance agreement, the occurrence of any one or more of the following,
as determined in the good faith and reasonable judgment of the Committee:

                  (i) willful failure by a Grantee to substantially perform his
            or her duties (as they existed immediately prior to a Change in
            Control), other than any such failure resulting from a Disability;
            or

                  (ii) Grantee's conviction of or plea of nolo contendere to a
            crime involving fraud, dishonesty or any other act constituting a
            felony involving moral turpitude or causing material harm, financial
            or otherwise, to the Company or an Affiliate; or

                  (iii) Grantee's willful or reckless material misconduct in the
            performance of his duties which results in an adverse effect on the
            Company, the Subsidiary or an Affiliate; or

                  (iv) Grantee's willful or reckless violation or disregard of
            the code of business conduct or other published policy of the
            Company or an Affiliate; or

                  (v) Grantee's habitual or gross neglect of duties.

            (b) "Change Date" means, with respect to an Award, the date on which
a Change in Control first occurs while the Award is outstanding.

                                       22

<PAGE>

            (c) "Change in Control" means, unless otherwise defined in an Award
Agreement or individual Change in Control severance agreement, the occurrence of
any one or more of the following:

                  (i) any person (as such term is used in Rule 13d-5 of the SEC
            under the Exchange Act) or group (as such term is defined in
            Sections 3(a)(9) and 13(d)(3) of the Exchange Act), other than an
            Affiliate or any employee benefit plan (or any related trust)
            sponsored or maintained by the Company or any of its Affiliates (a
            "Related Party"), becomes the beneficial owner (as defined in Rule
            13d-3 under the Exchange Act) of 20% or more of the common stock of
            the Company or of Voting Securities representing 20% or more of the
            combined voting power of all Voting Securities of the Company,
            except that no Change in Control shall be deemed to have occurred
            solely by reason of such beneficial ownership by a Person (a
            "Similarly Owned Company") with respect to which both more than 75%
            of the common stock of such Person and Voting Securities
            representing more than 75% of the combined voting power of the
            Voting Securities of such Person are then owned, directly or
            indirectly, by the persons who were the direct or indirect owners of
            the common stock and Voting Securities of the Company immediately
            before such acquisition, in substantially the same proportions as
            their ownership, immediately before such acquisition, of the common
            stock and Voting Securities of the Company, as the case may be; or

                  (ii) the Company's Incumbent Directors (determined using the
            date of the Award as the baseline date) cease for any reason to
            constitute at least a majority of the directors of the Company then
            serving; or

                  (iii) consummation of a merger, reorganization,
            recapitalization, consolidation, or similar transaction (any of the
            foregoing, a "Reorganization Transaction"), other than a
            Reorganization Transaction that results in the Persons who were the
            direct or indirect owners of the outstanding common stock and Voting
            Securities of the Company immediately before such Reorganization
            Transaction becoming, immediately after the consummation of such
            Reorganization Transaction, the direct or indirect owners, of both
            at least 65% of the then-outstanding common stock of the Surviving
            Corporation and Voting Securities representing at least 65% of the
            combined voting power of the then-outstanding Voting Securities of
            the Surviving Corporation, in substantially the same respective
            proportions as such Persons' ownership of the common stock and
            Voting Securities of the Company immediately before such
            Reorganization Transaction; or

                  (iv) approval by the stockholders of the Company of a plan or
            agreement for the sale or other disposition of all or substantially
            all of the consolidated assets of the Company or a plan of complete
            liquidation of the Company, other than any such transaction that
            would result in (i) a Related Party owning or acquiring more than
            50% of the assets owned by the Company immediately prior to the
            transaction or (ii) the Persons who were the direct or indirect
            owners of the outstanding common stock and Voting Securities of the
            Company immediately before such transaction becoming, immediately
            after the consummation of such transaction,

                                       23

<PAGE>

            the direct or indirect owners, of more than 50% of the assets owned
            by the Company immediately prior to the transaction.

Notwithstanding the occurrence of any of the foregoing events, a Change in
Control shall not occur with respect to a Grantee if, in advance of such event,
the Grantee agrees in writing that such event shall not constitute a Change in
Control.

            (d) "Good Reason" means, unless otherwise defined in an Award
Agreement or individual Change in Control severance agreement, the occurrence,
within two years following a Change in Control (other than during a Merger of
Equals Period) and without a Grantee's prior written consent, of any one or more
of the following:

                  (i) a material adverse reduction in the nature or scope of the
            Grantee's duties from the most significant of those assigned at any
            time in the 90-day period prior to a Change in Control; or

                  (ii) a significant reduction in the authority and
            responsibility assigned to the Grantee; or

                  (iii) any reduction in or failure to pay Grantee's base
            salary; or

                  (iv) a material reduction of Grantee's aggregate compensation
            and/or aggregate benefits from the amounts and/or levels in effect
            on the Change Date, unless such reduction is part of a policy
            applicable to peer employees of the Employer and of any successor
            entity; or

                  (v) a requirement by the Company or an Affiliate that the
            Grantee's principal duties be performed at a location more than
            fifty (50) miles from the location where the Grantee was employed
            immediately preceding the Change in Control, without the Grantee's
            consent (except for travel reasonably required in the performance of
            the Grantee's duties); provided such new location is farther from
            Grantee's residence than the prior location.

Notwithstanding anything in this Article 12 to the contrary, no act or omission
shall constitute grounds for "Good Reason":

                  (i) Unless, at least 30 days prior to his termination, Grantee
            gives a written notice to the Company or the Affiliate that employs
            Grantee of his intent to terminate his employment for Good Reason
            which describes the alleged act or omission giving rise to Good
            Reason; and

                  (ii) Unless such notice is given within 90 days of Grantee's
            first actual knowledge of such act or omission, or if such act or
            omission would not constitute Good Reason during a Merger of Equals
            Period, unless Grantee's termination date is within 90 days after
            the first date on which he first obtained actual knowledge of the
            fact that the Merger of Equals Period has ended; and

                                       24

<PAGE>

                  (iii) Unless the Company or the Affiliate that employs Grantee
            fails to cure such act or omission within the 30 day period after
            receiving such notice.

Further, no act or omission shall be "Good Reason" if Grantee has consented in
writing to such act or omission.

            (e) "Incumbent Directors" means, determined as of any date by
reference to any baseline date:

                  (i) the members of the Board on the date of such determination
            who have been members of the Board since such baseline date; and

                  (ii) the members of the Board on the date of such
            determination who were appointed or elected after such baseline date
            and whose election, or nomination for election by stockholders of
            the Company or the Surviving Corporation, as applicable, was
            approved by a vote or written consent of two-thirds (or by a simple
            majority for purposes of subsection (b) of the definition of "Merger
            of Equals") of the directors comprising the Company's Incumbent
            Directors on the date of such vote or written consent, but excluding
            each such member whose initial assumption of office was in
            connection with (i) an actual or threatened election contest,
            including a consent solicitation, relating to the election or
            removal of one or more members of the Board, (ii) a "tender offer"
            (as such term is used in Section 14(d) of the Exchange Act), (iii) a
            proposed Reorganization Transaction, or (iv) a request, nomination
            or suggestion of any beneficial owner of Voting Securities
            representing 20% or more of the aggregate voting power of the Voting
            Securities of the Company or the Surviving Corporation, as
            applicable.

            (f) "Merger of Equals" means, as of any date, a Reorganization
Transaction that, notwithstanding the fact that such transaction may also
qualify as a Change in Control, satisfies all of the conditions set forth in
subsections (i), (ii) and (iii) below:

                  (i) less than 65%, but not less than 50%, of the common stock
            of the Surviving Corporation outstanding immediately after the
            consummation of the Reorganization Transaction, together with Voting
            Securities representing less than 65%, but not less than 50%, of the
            combined voting power of all Voting Securities of the Surviving
            Corporation outstanding immediately after such consummation are
            owned, directly or indirectly, by the persons who were the owners
            directly or indirectly of the common stock and Voting Securities of
            the Company immediately before such consummation in substantially
            the same proportions as their respective direct or indirect
            ownership, immediately before such consummation, of the common stock
            and Voting Securities of the Company, respectively; and

                  (ii) the Company's Incumbent Directors (determined using the
            date immediately preceding the consummation date of the
            Reorganization Transaction as the baseline date) shall, throughout
            the period beginning on the date of such con-

                                       25

<PAGE>

            summation and ending on the second anniversary of such consummation
            date, continue to constitute not less than 50% of the members of the
            Board; and

                  (iii) the person who was the CEO immediately prior to the
            consummation of the Reorganization Transaction shall serve as the
            Chief Executive Officer of the Surviving Corporation at all times
            during the period commencing on such consummation, and ending on the
            first anniversary of the date of such consummation;

provided, however, that a Reorganization Transaction that qualifies as a Change
in Control and a Merger of Equals shall cease to qualify as a Merger of Equals
and shall instead qualify as a Change in Control that is not a Merger of Equals
from and after the first date within the two-year period following the Change in
Control (such date, the "Merger of Equals Cessation Date") as of which any one
or more of the following shall occur for any reason:

                  (i) any condition of subsection (i) of this Section shall for
            any reason not be satisfied immediately after the consummation of
            the Reorganization Transaction; or

                  (ii) as of the close of business on any date on or after the
            consummation of the Reorganization Transaction and before the second
            anniversary of the Change Date, any condition of subsections (i)
            and/or (ii) of this Section shall not be satisfied; or

                  (iii) on any date prior to the first anniversary of the
            consummation of the Reorganization Transaction, the Company shall
            make a filing with the SEC, issue a press release, or make a public
            announcement to the effect that the CEO has resigned or will resign
            or be terminated, other than on account of a scheduled retirement,
            or the Company is seeking or intends to seek a replacement for the
            then-CEO, whether such resignation, termination or replacement is to
            become effective before or after such first anniversary of the
            consummation of the Reorganization Transaction.

            (g) "Merger of Equals Period" means the period commencing on the
date of a Merger of Equals and ending the earlier of the Merger of Equals
Cessation Date (as defined in Section 12.2(f)) or two years following the Change
Date.

            (h) "Retirement" shall have the meaning ascribed to such term in the
Company's governing tax-qualified retirement plan applicable, or if no such plan
is applicable to the Grantee, at the discretion of the Committee.

            (i) "Surviving Corporation" means the corporation resulting from a
Reorganization Transaction or, if securities representing at least 50% of the
aggregate voting power of all Voting Securities of such resulting corporation
are directly or indirectly owned by another corporation, such other corporation.

            (j) "Voting Securities" of a corporation means securities of such
corporation that are entitled to vote generally in the election of directors of
such corporation.

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<PAGE>

      12.3 Flexibility to Amend. The provisions of this Article 12 and any Award
Agreement may be modified at any time prior to a Change in Control, without the
consent of the Grantee or the Company's stockholders in order to cause the
Change in Control provisions applicable to Awards to conform with the Company's
policies regarding treatment of compensation upon a Change in Control.

                                   ARTICLE 13.
                          NON-EMPLOYEE DIRECTOR AWARDS

      13.1 Exclusive Means for Non-Employee Director Awards. Awards to
Non-Employee Directors shall be made solely pursuant to this Article 13.

      13.2 Director Option Grant.

            (a) Automatic Grant of Director Option. Subject to adjustment as
provided in Section 4.2, each Non-Employee Director shall be granted annually a
non-qualified Option ("Director Option") for 6,000 Shares. The Grant Date for
such Director Option shall be the date of the annual meeting of company
stockholders ("Annual Meeting of Company Stockholders") commencing with the
Annual Meeting of Company Stockholders in 2004. If no Annual Meeting of Company
Stockholders is held prior to June 1 of any calendar year, the Grant Date for
the Director Option shall be May 31. Notwithstanding the foregoing, effective
January 1, 2003, the Board may, in its discretion exercised at any time prior to
the date a Director Option is granted for a year, provide that the Director
Option for such year shall be granted in installments, so that only a portion
(which portion shall be the same for each Non-Employee Director) of the Director
Option shall be granted on the date of the Annual Meeting of Company
Stockholders (or May 31, as applicable) of such year, and the remaining portion
or portions shall be granted at such time or times in such year as the Board may
specify at the time it determines to grant the Director Option in installments.
In lieu of receiving Director Options at the 2003 Annual Meeting of Company
Stockholders, each Non-Employee Director shall be granted a Director Option for
6,000 Shares on November 27, 2002. Commencing January 1, 2004, a person who
first becomes a Non-Employee Director after the conclusion of the Annual Meeting
of Company Stockholders and prior to August 1 of any year shall be granted the
full Director Option for such year as of December 15. A person who first becomes
a Non-Employee Director after November 27, 2002 and prior to August 1, 2003
shall be granted a Director Option for 6,000 Shares on December 15, 2003.

            (b) Prorated Director Option Grant.

                  (i) Subject to adjustment as provided in Section 4.2, a person
            who first becomes a Non-Employee Director on or after August 1 of
            any year and prior to the Annual Meeting of Company Stockholders
            following the date the person becomes a Non-Employee Director shall
            be granted a prorated Director Option for such first year with a
            Grant Date following the date such person becomes a Non-Employee
            Director determined as follows:

                        (A) The Grant Date shall be December 15 if the person
                  first becomes a Non-Employee Director on or before December 15
                  of the year.

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<PAGE>

                        (B) The Grant Date shall be the date of the next Annual
                  Meeting of Company Stockholders if the person first becomes a
                  Non-Employee Director on or after December 16 of the year. If
                  no Annual Meeting of Company Stockholders is held prior to the
                  next following June 1, the Grant Date shall be May 31 of the
                  year following the date the person becomes a Non-Employee
                  Director.

                  (ii) The number of Shares subject to such prorated Director
            Option shall be 6,000 multiplied by a fraction, the numerator of
            which is the number of full and fractional calendar months elapsing
            between the date such person first becomes a Non-Employee Director
            and the date of the Annual Meeting of Company Stockholders following
            the date the person becomes a Non-Employee Director and the
            denominator of which is twelve. If no Annual Meeting of Company
            Stockholders is scheduled as of a December 15 Grant Date or held as
            of a May 31 Grant Date, the number of Shares subject to such
            prorated Director Option shall be 6,000 multiplied by a fraction,
            the numerator of which is the number of full and fractional calendar
            months elapsing between the date such person first becomes a
            Non-Employee Director and May 31 of the year following the date such
            person becomes a Non-Employee Director and the denominator of which
            is twelve.

                  (iii) A prorated Director Option shall be for a whole number
            of Shares determined by rounding up to the next higher whole number
            of Shares any fractional portion of a Share equal to or in excess of
            one-half Share (and otherwise rounding down to the next lower whole
            number of Shares).

                  (iv) In the event the Board has determined that the Director
            Option for a year shall be granted in installments, the Board shall
            make appropriate provisions for prorating installments with respect
            to Non-Employee Directors entitled to a prorated Director Option,
            consistent with the preceding provisions of this Section 13.2.

            (c) Non-Employee Director Status. A person must be a Non-Employee
Director on the Grant Date of a Director Option (or any installment thereof) in
order to be granted such Director Option (or installment thereof). For a
Director Option granted on the date of the Annual Meeting of Company
Stockholders, other than a prorated Director Option, the person must be a
Non-Employee Director at the conclusion of the Annual Meeting of Company
Stockholders.

            (d) Option Price. The Option Price for each Director Option shall be
100 percent of the Fair Market Value of a Share on the Grant Date. Subject to
the adjustment allowed under Section 4.2, the Board shall not have the authority
or discretion to change the Option Price of any outstanding Director Option.

            (e) Director Option Term. The Option Term of each Director Option
shall expire the earlier of (i) the tenth anniversary of the Grant Date or (ii)
the fifth anniversary of the date the Grantee ceases to serve as a Non-Employee
Director.

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<PAGE>

            (f) Vesting and Exercisability. Each Director Option shall be fully
vested and exercisable at any time, or from time to time, throughout the Option
Term.

            (g) Method of Exercise. A Grantee may exercise a Director Option, in
whole or in part, during the Option Term, by giving written notice of exercise
to the Human Resources Department of the Company, specifying the Director Option
to be exercised and the number of Shares to be purchased, and paying in full the
exercise price by any one or any combination of the following means:

                  (i) in cash, personal check or wire transfer;

                  (ii) by surrendering Mature Shares having a Fair Market Value
            at the time of exercise equal to the Option Price for Shares being
            acquired; or

                  (iii) subject to applicable law, pursuant to procedures
            previously approved by the Company, through the sale of the Shares
            acquired on exercise of the Option through a broker-dealer to whom
            the Grantee has submitted an irrevocable notice of exercise and
            irrevocable instructions to deliver promptly to the Company the
            amount of sale or loan proceeds sufficient to pay for such Shares.

            (h) Exercise of Director Option for Deferred Stock. A Non-Employee
Director who makes a Deferral Election in accordance with Section 13.6 and who
pays the Option Price with Mature Shares may exercise his or her option for an
equal number of shares of Deferred Stock in lieu of Shares.

      13.3 Director Stock Grants.

            (a) Automatic Director Stock Grant. Whenever the Board determines
that all or any portion of the annual retainer or other compensation payable to
Non-Employee Directors shall be paid in Shares, then, subject to adjustment as
provided in Section 4.2, each Non-Employee Director shall be granted Shares (a
"Director Stock Grant") with an aggregate value of Shares equal to such portion
of the annual retainer or other compensation payable to Non-Employee Directors
as the Board determines for such year. With respect to the portion of the annual
retainer to be paid in Shares, the Grant Date for such Director Stock Grant
shall be the date of the Annual Meeting of Company Stockholders. If no Annual
Meeting of Company Stockholders is held prior to June 1 of any calendar year,
the Grant Date for the Director Stock Grant shall be May 31. With respect to
other compensation to be paid in Shares, the Grant Date shall be determined by
the Board and the amount may be prorated as determined by the Board. The number
of Shares subject to a Director Stock Grant shall be determined by dividing the
dollar value of the portion of the annual retainer or other compensation to be
paid in Shares by the Fair Market Value of a Share at the close of business on
the Grant Date. With respect to the portion of the annual retainer to be paid in
Shares, a person who first becomes a Non-Employee Director after the conclusion
of the Annual Meeting of Company Stockholders and prior to August 1 of any year
shall be granted the full Director Stock Grant for such year as of December 15.

            (b) Prorated Annual Retainer Director Stock Grant.

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<PAGE>

                  (i) Subject to adjustment as provided in Section 4.2, with
            respect to the portion of the annual retainer to be paid in Shares,
            a person who first becomes a Non-Employee Director on or after
            August 1 of any year and prior to the Annual Meeting of Company
            Stockholders following the date the person becomes a Non-Employee
            Director shall be granted a prorated Director Stock Grant for such
            first year with a Grant Date following the date such person becomes
            a Non-Employee Director determined as follows:

                        (A) The Grant Date shall be December 15 if the person
                  first becomes a Non-Employee Director on or before December 15
                  of the year.

                        (B) The Grant Date shall be the date of the next Annual
                  Meeting of Company Stockholders if the person first becomes a
                  Non-Employee Director on or after December 16 of the year. If
                  no Annual Meeting of Company Stockholders is held prior to the
                  next following June 1, the Grant Date shall be May 31 of the
                  year following the date the person becomes a Non-Employee
                  Director.

                  (ii) The number of Shares subject to such prorated Director
            Stock Grant shall be determined by dividing the prorated amount s
            (determined as described below) by the Fair Market Value of a Share
            at the close of business on the Grant Date. The prorated amount
            shall be the dollar value of the portion of the annual retainer to
            be paid in Shares multiplied by a fraction, the numerator of which
            is the number of full and fractional calendar months elapsing
            between the date such person first becomes a Non-Employee Director
            and the date of the Annual Meeting of Company Stockholders following
            the date the person becomes a Non-Employee Director and the
            denominator of which is twelve. If no Annual Meeting of Company
            Stockholders is scheduled as of a December 15 Grant Date or held as
            of a May 31 Grant Date, the prorated amount shall be determined by
            multiplying the dollar value of the portion of the annual retainer
            to be paid in Shares by a fraction, the numerator of which is the
            number of full and fractional calendar months elapsing between the
            date such person first becomes a Non-Employee Director and May 31 of
            the year following the date the person becomes a Non-Employee
            Director and the denominator of which is twelve.

            (c) Whole Number of Shares. Any Director Stock Grant or prorated
Director Stock Grant shall be for a whole number of Shares determined by
rounding up to the next higher whole number of Shares any fractional portion of
a Share equal to or in excess of one-half Share (and otherwise rounding down to
the next lower whole number of Shares).

            (d) Vesting. Each Director Stock Grant shall be fully vested upon
grant, unless the Board provides otherwise.

            (e) Non-Employee Director Status. A person must be a Non-Employee
Director on the Grant Date of a Director Stock Grant in order to be granted such
Director Stock Grant. For Director Stock Grants granted on the date of the
Annual Meeting of Company Stockholders, other than a prorated annual retainer
Director Stock Grant, the person must be a Non-Employee Director at the
conclusion of the Annual Meeting of Company Stockholders.

                                       30

<PAGE>

            (f) Election to Defer Shares Under Director Stock Grant. A
Non-Employee Director who makes a Deferral Election in accordance with Section
13.6 shall receive all or part (as he or she elects) of the Shares to be
delivered pursuant to a Director Stock Grant in the form of an equal number of
shares of Deferred Stock in lieu of delivery of Shares under Section 13.3(a) or
13.3(b), as applicable.

      13.4 Discretionary Grants and Awards. The Board may, in its discretion,
grant additional options or make additional Director Stock Grants to one or more
Non-Employee Directors, on such terms and conditions as the Board shall deem
appropriate, whenever, on the basis of independent advice, the Board shall
determine that, as a result of new, unforeseen, extraordinary or unusual
circumstances, the automatic grants provided in Sections 13.2 and 13.3 would not
adequately compensate such Non-Employee Director.

      13.5 Election to Receive Director Fees in Shares or Deferred Stock in Lieu
of Cash.

            (a) Payment of Director Fees in Shares. A Non-Employee Director may
elect ("Share Election") to be paid all or a portion of the cash fees earned in
his or her capacity as a Non-Employee Director (including annual retainer fees,
fees for service as chairman of a Board committee, and any other fees paid to
directors) ("Director Fees") in the form of Shares in lieu of cash. A Share
Election may be made at any time prior to the date Director Fees would otherwise
have been paid in cash, subject to such restrictions and advance filing
requirements as the Company may impose. Share Elections made pursuant to The
Williams Companies, Inc. 1996 Stock Plan for Non-Employee Directors that were in
effect on the date stockholders approve this Plan shall remain in effect under
this Plan, subject to the remainder of this Section 13.5(a). Each Share Election
shall be irrevocable, shall specify the portion of the Director Fees to be paid
in the form of Shares and shall remain in effect with respect to future Director
Fees until the Non-Employee Director revokes or changes such Share Election. Any
such revocation or change shall have prospective application only. Shares
delivered pursuant to a Share Election shall be the whole number of Shares
determined by dividing the amount of Director Fees to be paid in Shares by the
Fair Market Value of a Share on the date such Director Fees would otherwise be
paid (rounding up to the next higher whole number of Shares any fractional
portion of a Share equal to or in excess of one-half Share, and otherwise
rounding down to the next lower whole number of Shares).

            (b) Payment of Director Fees in Deferred Stock. A Non-Employee
Director who makes a Deferral Election in accordance with Section 13.6 shall
receive all or part (as he or she elects) of his or her Director Fees in the
form of a number of shares of Deferred Stock equal to the quotient (rounding up
to the next higher whole number of shares, any fractional portion of a Share
equal to or in excess of one-half Share, and otherwise rounding down to the next
lower whole number of Shares) of the amount of Director Fees to be paid in the
form of Deferred Stock divided by the Fair Market Value of a Share on the date
such Director Fees would otherwise be paid in cash.

      13.6 Deferral Elections. Each member of the Board who is a Non-Employee
Director may make an election ("Deferral Election") to be paid any or all of the
following ("Deferrable Amounts") in the form of Deferred Stock in lieu of cash
or Shares, as applicable: (i) shares to be delivered on exercise of a Director
Option as provided in Section 13.2(e); (ii) Director Stock

                                       31

<PAGE>

Grants as provided in Section 13.3; (iii) Director Fees as provided in 13.5(a);
or (iv) Dividend Equivalents on Deferred Stock, as provided in Section 13.6(d).

            (a) Timing of Deferral Elections. An initial Deferral Election must
be filed with the Human Resources Department of the Company no later than
December 31 of the year preceding the calendar year in which the Deferrable
Amounts to which the Deferral Election applies would otherwise be paid or
delivered, subject to such restrictions and advance filing requirements as the
Company may impose; provided that any newly elected or appointed Non-Employee
Director may file a Deferral Election not later than 30 days after the date such
person first becomes a Non-Employee Director (or at such later time in the year
of such election or appointment as the Company shall permit). A Deferral
Election shall be irrevocable as of the filing deadline and shall only apply
with respect to Deferrable Amounts otherwise payable after the filing of such
election. Each Deferral Election (including a deferral election filed under The
Williams Companies, Inc. 1996 Stock Plan for Non-Employee Directors that was in
effect with respect to 2002 Deferrable Amounts on the date stockholders approved
this Plan) shall remain in effect with respect to subsequently earned Deferrable
Amounts unless the Non-Employee Director revokes or changes such Deferral
Election. Any such revocation or change shall have prospective application only.

            (b) Content of Deferral Elections. A Deferral Election must specify
the following:

                  (i) The number of Shares acquired on exercise of a Director
            Option or under a Director Stock Grant to be paid in Deferred Stock,
            or the dollar amount or percentage of Director Fees to be paid in
            Deferred Stock;

                  (ii) the date such Deferred Stock shall be paid (subject to
            such limitations as may be specified by counsel to the Company); and

                  (iii) whether Dividend Equivalents on Deferred Stock are to be
            paid in cash or deposited in the form of Deferred Stock to the
            Non-Employee Director's Deferral Account (as defined in Section
            13.6(c)), to be paid at the time the Deferred Stock to which they
            relate are paid.

            (c) Deferral Account. The Company shall establish an account
("Deferral Account") on its books for each Non-Employee Director who makes a
Deferral Election. A number of shares of Deferred Stock (determined in the case
of a Deferrable Amount otherwise payable in cash, by dividing the amount of cash
to be deferred by the Fair Market Value of a Share on the date such cash would
otherwise be paid, and rounding up to the next higher whole number of Shares any
fractional portion of a Share equal to or in excess of one-half Share, and
otherwise rounding down to the next lower whole number of Shares) shall be
credited to the Non-Employee Director's Deferral Account as of each date a
Deferrable Amount subject to a Deferral Election would otherwise be paid.
Deferral Accounts shall be maintained for recordkeeping purposes only and the
Company shall not be obligated to segregate or set aside assets representing
securities or other amounts credited to Deferral Accounts. The obligation to
make distributions of securities or other amounts credited to Deferral Accounts
shall be an unfunded unsecured obligation of the Company.

                                       12

<PAGE>

            (d) Crediting of Dividend Equivalents. Whenever dividends are paid
or distributions made with respect to Shares, Dividend Equivalents shall be
credited to Deferral Accounts on all Deferred Stock credited thereto as of the
record date for such dividend or distribution. If the Non-Employee Director has
elected cash payment of Dividend Equivalents pursuant to Section 13.6(b), such
Dividend Equivalents shall be paid in cash on the payment date of the dividend
or distribution. Otherwise, such Dividend Equivalents shall be credited to the
Deferral Account in the form of additional Deferred Stock in a number determined
by dividing the aggregate value of such Dividend Equivalents by the Fair Market
Value of a Share at the payment date of the dividend or distribution (rounding
up to the next higher whole number of Shares any fractional portion of a Share
equal to or in excess of one-half Share, and otherwise rounding down to the next
lower whole number of Shares).

            (e) Settlement of Deferral Accounts. The Company shall settle a
Non-Employee Director's Deferral Account by delivering to the holder thereof
(which may be the Non-Employee Director or his or her beneficiary) a number of
Shares equal to the whole number of Deferred Stock then credited to such
Deferral Account (or a specified portion in the event of any partial
settlement); provided that if less than the value of a whole Share remains in
the Deferral Account at the time of any such distribution, the number of Shares
distributed shall be rounded up to the next higher whole number of Shares if the
fractional portion of a Share remaining is equal to or in excess of one-half
Share, and otherwise shall be rounded down to the next lower whole number of
Shares. Such settlement shall be made at the time or times specified in the
applicable Deferral Election; provided that a Non-Employee Director may further
defer settlement of the Deferral Account by filing a new Deferral Election if
counsel to the Company determines that such further deferral likely would not
trigger immediate taxation of amounts otherwise distributable from such Deferral
Account under applicable federal income tax laws and regulations.

      13.7 Insufficient Number of Shares. If at any date insufficient Shares are
available under the Plan for the automatic grant of Director Options or Director
Stock Grants, or the delivery of Shares in lieu of cash payment of Director
Fees, or crediting Deferred Stock pursuant to a Deferral Election, (a) Director
Options under Section 13.2 and Director Stock Grants under Section 13.3
automatically shall be granted proportionately to each Non-Employee Director
eligible for such a grant to the extent Shares are then available (provided that
no Director Option shall be granted with respect to a fractional number of
Shares), and (b) then, if any Shares remain available, Director Fees elected to
be received in Shares shall be paid in the form of Shares or deferred in the
form of Deferred Stock proportionately among Non-Employee Directors then
eligible to participate to the extent Shares are then available.

      13.8 Non-Forfeitability. The interest of each Non-Employee Director in
Director Options, Director Stock Grants or Deferred Stock (and any Deferral
Account relating thereto) granted or delivered under the Plan at all times shall
be non-forfeitable; except, with respect to Director Stock Grants, to the extent
the Board provides otherwise.

      13.9 No Duplicate Payments. No payments or Awards shall be made or granted
under this Plan with respect to any services as a Non-Employee Director if a
payment or award has been or will be made for the same services under The
Williams Companies, Inc. 1996 Stock Plan for Non-Employee Directors.

                                       33

<PAGE>

                                   ARTICLE 14.
                    AMENDMENT, MODIFICATION, AND TERMINATION

      14.1 Amendment, Modification, and Termination. Subject to Section 14.2,
the Board may, at any time and from time to time, alter, amend, suspend,
discontinue or terminate the Plan in whole or in part without the approval of
the Company's stockholders, except that (a) any amendment or alteration shall be
subject to the approval of the Company's stockholders if such stockholder
approval is required by any federal or state law or regulation or the rules of
any stock exchange or automated quotation system on which the Shares may then be
listed or quoted, and (b) the Board may otherwise, in its discretion, determine
to submit other such amendments or alterations to stockholders for approval.

      14.2 Awards Previously Granted. Except as otherwise specifically permitted
in the Plan or an Award Agreement, no termination, amendment, or modification of
the Plan shall adversely affect in any material way any Award previously granted
under the Plan, without the written consent of the Grantee of such Award;
provided that Article 12 may be removed, amended or modified at any time prior
to a Change in Control without the consent of any Grantee.

                                   ARTICLE 15.
                                   WITHHOLDING

      15.1 Required Withholding

            (a) Mandatory Tax Withholding.

                  (i) Whenever, under the Plan, Shares are to be delivered upon
            exercise or payment of an Award, upon Restricted Shares becoming
            nonforfeitable, upon payment of cash, or any other event with
            respect to rights and benefits hereunder, the Company or any
            Affiliate shall be entitled to require (A) that the Grantee remit an
            amount in cash, or in the Company's discretion, in Mature Shares,
            sufficient to satisfy all of the employer's federal, state, and
            local tax withholding requirements related thereto but no more than
            the minimum amount necessary to satisfy such amounts ("Required
            Withholding"), (B) the withholding of such Required Withholding from
            compensation otherwise due to the Grantee or from any Shares due to
            the Grantee under the Plan or (C) any combination of the foregoing.

                  (ii) Any Grantee who makes a Disqualifying Disposition (as
            defined in Section 6.4(g)) or an election under Section 83(b) of the
            Code shall remit to the Company an amount sufficient to satisfy all
            resulting Required Withholding; provided that, in lieu of or in
            addition to the foregoing, the Company and/or an Affiliate shall
            have the right to withhold such Required Withholding from
            compensation otherwise due to the Grantee or from any Shares or
            other payment due to the Grantee under the Plan.

            (b) Elective Excess Withholding.

                                       34

<PAGE>

                  (i) Subject to the following subsection and with the
            Committee's prior approval, a Grantee (other than a Non-Employee
            Director) may elect to remit (or attest to the ownership of) Mature
            Shares upon the exercise or settlement of an Award or upon
            Restricted Shares becoming non-forfeitable (each, a "Taxable Event")
            having a Fair Market Value equal to an amount greater than the
            Required Withholding for the Taxable Event but not to exceed the
            estimated total amount of such Grantee's tax liability ("Excess
            Withholding") with respect to the Taxable Event.

                  (ii) Each Excess Withholding election shall be subject to the
            following conditions:

                        (A) any Grantee's election shall be subject to the
                  Committee's discretion to revoke the Grantee's right to elect
                  Excess Withholding at any time before the Grantee's election
                  if the Committee has reserved the right to do so in the Award
                  Agreement;

                        (B) the Grantee's election must be made before the date
                  (the "Tax Date") on which the amount of tax to be withheld is
                  determined; and

                        (C) the Grantee's election shall be irrevocable.

      15.2 Notification under Code Section 83(b). If the Grantee, in connection
with the exercise of any Option, or the grant of Restricted Shares, makes the
election permitted under Section 83(b) of the Code to include in such Grantee's
gross income in the year of transfer the amounts specified in Section 83(b) of
the Code, then such Grantee shall notify the Company of such election within 10
days of filing the notice of the election with the Internal Revenue Service, in
addition to any filing and notification required pursuant to regulations issued
under Section 83(b) of the Code. The Committee may, in connection with the grant
of an Award or at any time thereafter, prohibit a Grantee from making the
election described above.

                                   ARTICLE 16.
                              ADDITIONAL PROVISIONS

      16.1 Successors. All obligations of the Company under the Plan with
respect to Awards granted hereunder shall be binding on any successor to the
Company, whether the existence of such successor is the result of a direct or
indirect purchase, merger, consolidation, or otherwise of all or substantially
all of the business and/or assets of the Company.

      16.2 Gender and Number. Except where otherwise indicated by the context,
any masculine term used herein also shall include the feminine, the plural shall
include the singular and the singular shall include the plural.

      16.3 Severability. If any part of the Plan is declared by any court or
governmental authority to be unlawful or invalid, such unlawfulness or
invalidity shall not invalidate any other part of the Plan. Any Section or part
of a Section so declared to be unlawful or invalid shall, if possible, be
construed in a manner which will give effect to the terms of such Section or
part of a Section to the fullest extent possible while remaining lawful and
valid.

                                       35

<PAGE>

      16.4 Requirements of Law. The granting of Awards and the delivery of
Shares under the Plan shall be subject to all applicable laws, rules, and
regulations, and to such approvals by any governmental agencies or national
securities exchanges as may be required. Notwithstanding any provision of the
Plan or any Award, Grantees shall not be entitled to exercise, or receive
benefits under, any Award, and the Company (and any Affiliate) shall not be
obligated to deliver any Shares or deliver benefits to a Grantee, if such
exercise or delivery would constitute a violation by the Grantee or the Company
of any applicable law or regulation.

      16.5 Securities Law Compliance.

            (a) If the Committee deems it necessary to comply with any
applicable securities law, or the requirements of any stock exchange upon which
Shares may be listed, the Committee may impose any restriction on Shares
acquired pursuant to Awards under the Plan as it may deem advisable. All
certificates for Shares delivered under the Plan pursuant to any Award or the
exercise thereof shall be subject to such stop transfer orders and other
restrictions as the Committee may deem advisable under the rules, regulations
and other requirements of the SEC, any stock exchange upon which Shares are then
listed, any applicable securities law, and the Committee may cause a legend or
legends to be put on any such certificates to make appropriate reference to such
restrictions. If so requested by the Company, the Grantee shall make a written
representation to the Company that he or she will not sell or offer to sell any
Shares unless a registration statement shall be in effect with respect to such
Shares under the Securities Act of 1993, as amended, and any applicable state
securities law or unless he or she shall have furnished to the Company, in form
and substance satisfactory to the Company, that such registration is not
required.

            (b) If the Committee determines that the exercise or
nonforfeitability of, or delivery of benefits pursuant to, any Award would
violate any applicable provision of securities laws or the listing requirements
of any national securities exchange or national market system on which are
listed any of the Company's equity securities, then the Committee may postpone
any such exercise, nonforfeitability or delivery, as applicable, but the Company
shall use all reasonable efforts to cause such exercise, nonforfeitability or
delivery to comply with all such provisions at the earliest practicable date.

      16.6 No Rights as a Stockholder. No Grantee (except as expressly provided
in Article 13) shall have any rights as a stockholder of the Company with
respect to the Shares (other than Restricted Shares) which may be deliverable
upon exercise or payment of such Award until such Shares have been delivered to
him or her. Restricted Shares, whether held by a Grantee or in escrow by the
Secretary of the Company, shall confer on the Grantee all rights of a
stockholder of the Company, except as otherwise provided in the Plan or Award
Agreement. At the time of a grant of Restricted Shares, the Committee may
require the payment of cash dividends thereon to be deferred and, if the
Committee so determines, reinvested in additional Restricted Shares. Stock
dividends and deferred cash dividends issued with respect to Restricted Shares
shall be subject to the same restrictions and other terms as apply to the
Restricted Shares with respect to which such dividends are issued. The Committee
may in its discretion provide for payment of interest on deferred cash
dividends.

                                       36

<PAGE>

      16.7 Nature of Payments. Unless otherwise specified in the Award
Agreement, Awards shall be special incentive payments to the Grantee and shall
not be taken into account in computing the amount of salary or compensation of
the Grantee for purposes of determining any pension, retirement, death or other
benefit under (a) any pension, retirement, profit-sharing, bonus, insurance or
other employee benefit plan of the Company or any Affiliate, except as such plan
shall otherwise expressly provide, or (b) any agreement between (i) the Company
or any Affiliate and (ii) the Grantee, except as such agreement shall otherwise
expressly provide.

      16.8 Non-Exclusivity of Plan. Neither the adoption of the Plan by the
Board nor its submission to the stockholders of the Company for approval shall
be construed as creating any limitations on the power of the Board to adopt such
other compensatory arrangements for employees or Non-Employee Directors as it
may deem desirable.

      16.9 Governing Law. The Plan, and all agreements hereunder, shall be
construed in accordance with and governed by the laws of the State of Delaware,
other than its laws respecting choice of law.

      16.10 Share Certificates. All certificates for Shares delivered under the
terms of the Plan shall be subject to such stop-transfer orders and other
restrictions as the Committee may deem advisable under federal or state
securities laws, rules and regulations thereunder, and the rules of any national
securities laws, rules and regulations thereunder, and the rules of any national
securities exchange or automated quotation system on which Shares are listed or
quoted. The Committee may cause a legend or legends to be placed on any such
certificates to make appropriate reference to such restrictions or any other
restrictions or limitations that may be applicable to Shares. In addition,
during any period in which Awards or Shares are subject to restrictions or
limitations under the terms of the Plan or any Award Agreement, or during any
period during which delivery or receipt of an Award or Shares has been deferred
by the Committee or a Grantee, the Committee may require any Grantee to enter
into an agreement providing that certificates representing Shares deliverable or
delivered pursuant to an Award shall remain in the physical custody of the
Company or such other person as the Committee may designate.

      16.11 Unfunded Status of Awards; Creation of Trusts. The Plan is intended
to constitute an "unfunded" plan for incentive and deferred compensation. With
respect to any payments not yet made to a Grantee pursuant to an Award, nothing
contained in the Plan or any Award Agreement shall give any such Grantee any
rights that are greater than those of a general creditor of the Company;
provided, however, that the Committee may authorize the creation of trusts or
make other arrangements to meet the Company's obligations under the Plan to
deliver cash, Shares or other property pursuant to any Award which trusts or
other arrangements shall be consistent with the "unfunded" status of the Plan
unless the Committee otherwise determines.

      16.12 Employment. Nothing in the Plan or an Award Agreement shall
interfere with or limit in any way the right of the Company or any Affiliate to
terminate any Grantee's employment at any time, nor confer upon any Grantee the
right to continue in the employ or as an officer of the Company or any
Affiliate.

      16.13 Participation. No employee or officer shall have the right to be
selected to receive an Award under this Plan or, having been so selected, to be
selected to receive a future Award.

                                       37

<PAGE>

      16.14 Military Service. Awards shall be administered in accordance with
Section 414(u) of the Code and the Uniformed Services Employment and
Reemployment Rights Act of 1994.

      16.15 Construction. The following rules of construction will apply to the
Plan: (a) the word "or" is disjunctive but not necessarily exclusive, and (b)
words in the singular include the plural, words in the plural include the
singular, and words in the neuter gender include the masculine and feminine
genders and words in the masculine or feminine gender include the other neuter
genders.

      16.16 Headings. The headings of articles and sections are included solely
for convenience of reference, and if there is any conflict between such headings
and the text of this Plan, the text shall control.

      16.17 Obligations. Unless otherwise specified in the Award Agreement, the
obligation to deliver, pay or transfer any amount of money or other property
pursuant to Awards under this Plan shall be the sole obligation of a Grantee's
employer; provided that the obligation to deliver or transfer any Shares
pursuant to Awards under this Plan shall be the sole obligation of the Company.

      16.18 No Right to Continue as Director. Nothing in the Plan or any Award
Agreement shall confer upon any Non-Employee Director the right to continue to
serve as a director of the Company.

      16.19 Stockholder Approval. No Awards payable in Shares shall be granted
prior to the date the Company's stockholders approve the amended and restated
Plan.

                                       38<PAGE>

                                                                           Final
                    Confidential and Proprietary Information of IBM and Williams

                                                                    EXHIBIT 10.2

                          MASTER PROFESSIONAL SERVICES
                                    AGREEMENT

                                 BY AND BETWEEN:

                          THE WILLIAMS COMPANIES, INC.

                                       AND

                   INTERNATIONAL BUSINESS MACHINES CORPORATION

                                  JUNE 1, 2004

                                     Page 1

<PAGE>

                                                                           Final
                    Confidential and Proprietary Information of IBM and Williams

                     MASTER PROFESSIONAL SERVICES AGREEMENT

      This Master Professional Services Agreement (this "AGREEMENT") is entered
into effective June 1, 2004 (the "EFFECTIVE DATE") by and between The Williams
Companies, Inc., a Delaware corporation having a principal place of business at
One Williams Center, Tulsa, Oklahoma 74101-3102 ("WILLIAMS"), and International
Business Machines Corporation, a New York corporation having a principal place
of business at Route 100, Somers, New York 10589 ("PROVIDER").

      WHEREAS, Williams and Provider have engaged in extensive negotiations,
discussions and due diligence that have culminated in the formation of the
contractual relationship described in this Agreement;

      WHEREAS, Williams desires to procure from Provider, and Provider desires
to provide to Williams, for the benefit of itself and the other Eligible
Recipients, the finance and accounting business processes, human resources
business processes and information technology products and services described in
this Agreement, on the terms and conditions specified herein;

      NOW THEREFORE, in consideration of the mutual promises and covenants
contained herein, and of other good and valid consideration, the receipt and
sufficiency of which is hereby acknowledged, Williams and Provider
(collectively, the "PARTIES" and each, a "PARTY") hereby agree as follows:

1.    BACKGROUND AND OBJECTIVES

1.1   PERFORMANCE AND MANAGEMENT BY PROVIDER.

      Williams desires that certain finance and accounting business processes,
      human resources business processes and information technology services
      presently performed and/or managed by or for Williams and the Eligible
      Recipients, as each is described in this Agreement, be performed and
      managed by Provider. Provider has carefully reviewed Williams's
      requirements, has performed all due diligence it deems necessary, and
      desires to perform and to manage such finance and accounting business
      processes, human resources business processes and information technology
      services for Williams, for the benefit of Williams and the other Eligible
      Recipients.

                                     Page 2

<PAGE>

                                                                           Final
                    Confidential and Proprietary Information of IBM and Williams

1.2   GOALS AND OBJECTIVES.

      The Parties acknowledge and agree that the specific goals and objectives
      of the Parties in entering into this Agreement are to:

      (1)   Provide Williams with the flexibility for Williams to restructure
            its business without retaining certain fixed finance and accounting
            business process, human resources business process and information
            technology costs;

      (2)   Utilize enabling technologies to add value to Williams's business
            processes;

      (3)   Implement common processes across Williams;

      (4)   Eliminate duplication across Williams;

      (5)   Allow Williams to focus on its core competencies and allow Williams
            management to focus on business relationships and requirements;

      (6)   Provide the Williams finance and accounting business process, human
            resources business process and information technology function with
            the flexibility to adapt rapidly to Williams changing requirements
            and changes in the Williams business environment; and

      (7)   Reduce Williams infrastructure capital and operating expenses.

1.3   INTERPRETATION.

      The provisions of this ARTICLE 1 are intended to be a general introduction
      to this Agreement and are not intended to expand the scope of the Parties'
      obligations or alter the plain meaning of this Agreement's terms and
      conditions, as set forth hereinafter. However, to the extent the terms and
      conditions of this Agreement are unclear or ambiguous, such terms and
      conditions are to be construed so as to be consistent with the background
      and objectives set forth in this ARTICLE 1.

2.    DEFINITIONS AND DOCUMENTS

2.1   DEFINITIONS.

      As used in this Agreement:

                                     Page 3

<PAGE>

                                                                           Final
                    Confidential and Proprietary Information of IBM and Williams

      (1)   "ACCEPTANCE" shall mean the determination, in Williams's reasonable
            discretion, following implementation, installation, testing and
            execution in the production environment for an agreed upon number of
            business cycles that Software, Equipment, Systems and/or other
            contract deliverables are in Compliance in all material respects
            with the Specifications.

      (2)   "ACQUIRED ASSETS" shall mean the Equipment, Software and other
            assets owned or controlled by Williams or the Eligible Recipients
            and listed on SCHEDULE F.1 that Provider will acquire as of the
            Commencement Date.

      (3)   "ACQUIRED ASSETS CREDIT" shall mean the amount set forth on SCHEDULE
            J that Provider will pay to Williams as consideration for the
            Acquired Assets.

      (4)   "ADDITIONAL RESOURCE CHARGE" or "ARC" is the charge per Resource
            Unit that is applicable whenever the actual consumption of a defined
            Resource Unit by the Eligible Recipients exceeds the Resource
            Baseline for such Resource Unit set forth in SCHEDULE J. The total
            additional charges will be calculated by multiplying the Additional
            Resource Charge by the number of Resource Units in excess of the
            Resource Baseline actually consumed by the Eligible Recipients.

      (5)   "AFFILIATE" shall mean, generally, with respect to any Entity, any
            other Entity Controlling, Controlled by or under common Control with
            such Entity at the time in question.

      (6)   "AGREEMENT" shall have the meaning given in the preamble to this
            Agreement.

      (7)   "APPLICABLE REGULATORY AUTHORITY" shall mean, in the United States,
            the Federal Communications Commission (the "FCC"), the Federal
            Energy Regulatory Commission (the "FERC"), or other national,
            territorial, regional, state, provincial or local regulatory bodies
            of competent jurisdictions and in geographic regions other than the
            United States from, to or in which the Services are provided, the
            national, territorial, regional, state, provincial or local
            regulatory authorities.

      (8)   "APPLICATIONS SOFTWARE" or "APPLICATIONS" shall mean those software
            application programs and programming (and all modifications,
            replacements, Upgrades, enhancements, documentation, materials and
            media related thereto) used to support day-to-day business
            operations and accomplish specific business objectives to the extent
            a Party has financial or operational responsibility for such
            programs or programming under SCHEDULE E or U. Applications Software
            shall mean all such programs or programming in use as of the
            Effective Date, including

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            those set forth in SCHEDULE A, those as to which the license,
            maintenance or support costs are included in the Williams Base Case,
            and those as to which Provider received reasonable notice prior to
            the Effective Date. Applications Software also shall include all
            such programs or programming developed and/or introduced by or for
            Williams or the Eligible Recipients on or after the Effective Date
            to the extent a Party has financial or operational responsibility
            for such programs or programming under SCHEDULE E or U.

      (9)   "BASELINE FTES" shall have the meaning given in SECTION 11.8(a).

      (10)  "BENCHMARK STANDARD" shall have the meaning given in SECTION
            11.11(C).

      (11)  "BENCHMARKER" shall have the meaning given in SECTION 11.11(a).

      (12)  "BENCHMARKING" shall have the meaning given in SECTION 11.11(a).

      (13)  "BEST PRACTICES" (whether or not capitalized) means established
            procedures or processes used by businesses in a particular industry
            that are widely accepted as being effective or efficient (whether in
            cost or performance).

      (14)  "BUSINESS PROCESSES" shall mean the processes described in this
            Agreement, the Statements of Work and/or the Policy and Procedures
            Manual for conducting, performing, executing or completing the
            various tasks and activities that comprise the Services.

      (15)  "BUSINESS PROCESS CHANGE" shall mean any change to the Business
            Processes.

      (16)  "CABLING" shall mean the electric connection between the Equipment
            and jack, including physical cabling media, peripheral cabling used
            to interconnect electronic equipment, all terminating hardware and
            cross connect fields, but not including conduits and pathways.

      (17)  "CHARGES" shall mean the amounts set forth in ARTICLE 11 and
            SCHEDULE J (or otherwise set forth in the Agreement) as charges for
            the Services.

      (18)  "COMMENCEMENT DATE" shall mean July 1, 2004, or such other date as
            the Parties may agree upon in writing as the date on which Provider
            will assume full responsibility for the Services (except for the
            Transition Services, which shall commence on the Effective Date).

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      (19)  COMPLIANCE" and "COMPLY" shall mean, with respect to Software,
            Equipment, Systems, Developed Materials or other contract
            deliverables to be implemented, designed, developed, delivered,
            integrated, installed and/or tested by Provider, conformance in all
            material respects with the Specifications.

      (20)  "CONTRACT YEAR" shall mean the period ending on December 31, 2004
            and on each December 31 thereafter during the Term. If any Contract
            Year is more or less than twelve (12) months, the rights and
            obligations under this Agreement that are calculated on a Contract
            Year basis will be proportionately adjusted for such longer or
            shorter period. For the avoidance of doubt, the first Contract Year
            hereunder begins on the Commencement Date and ends on December 31,
            2004.

      (21)  "CONTROL" and its derivatives shall mean: (a) the legal, beneficial,
            or equitable ownership, directly or indirectly, of (i) at least
            fifty percent (50%) of the aggregate of all voting equity interests
            in an Entity, or (ii) equity interests having the right to at least
            fifty percent (50%) of the profits of an Entity or, in the event of
            dissolution, to at least fifty percent (50%) of the assets of an
            Entity; (b) the right to appoint, directly or indirectly, a majority
            of the board of directors; (c) the right to control, directly or
            indirectly, the management or direction of the Entity by contract or
            corporate governance document; or (d) in the case of a partnership,
            the holding by an Entity (or one of its Affiliates) of the position
            of sole general partner.

      (22)  "CRITICAL SUPPORT PERSONNEL" shall mean those individuals identified
            in SCHEDULE C as critical to the ongoing success of Provider's
            delivery of information technology services to Williams and the
            Eligible Recipients.

      (23)  "DATA CENTER" shall mean any controlled, consolidated and
            specialized location where computing equipment (e.g., mainframe,
            midrange, telecommunications or server hardware) resides for the
            delivery of computing services to Williams.

      (24)  "DERIVATIVE WORK" shall mean a work based on one or more preexisting
            works, including a condensation, transformation, translation,
            modification, expansion, or adaptation, that, if prepared without
            authorization of the owner of the copyright of such preexisting
            work, would constitute a copyright infringement under applicable
            Law, but excluding the preexisting work.

      (25)  "DEVELOPED MATERIALS" shall mean any Materials (including Software),
            or any modifications, enhancements or Derivative Works thereof,
            developed by or on

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            behalf of Provider for Williams or Eligible Recipients in connection
            with or as part of the Services.

      (26)  "DIRECT WILLIAMS COMPETITOR" shall mean the Entities identified in
            SCHEDULE P, as well as their Affiliates, successors and assigns, as
            such list of Entities may be modified by Williams from time to time.

      (27)  "EFFECTIVE DATE" shall have the meaning given in the preamble to
            this Agreement.

      (28)  "ELIGIBLE RECIPIENTS" shall mean, collectively, and to the extent
            such Entity is receiving Services under this Agreement, the
            following:

            (a)   Williams;

            (b)   any Entity that is an Affiliate of Williams on the
                  Commencement Date, or thereafter becomes an Affiliate of
                  Williams;

            (c)   any Entity that purchases after the Commencement Date from
                  Williams or any Affiliate of Williams, all or substantially
                  all of the assets of Williams or such Affiliate, or of any
                  division, marketing unit, business unit, or manufacturing,
                  research or development facility thereof, provided that such
                  Entity agrees in writing to be bound by the terms and
                  conditions of this Agreement;

            (d)   any Entity that after the Effective Date is created using
                  assets of Williams or any Affiliate of Williams, provided that
                  such Entity agrees in writing to be bound by the terms and
                  conditions of this Agreement;

            (e)   any Entity into which Williams or any Affiliate of Williams
                  merges or consolidates, provided that such Entity has assumed
                  Williams's obligations under this Agreement, and provided
                  further that such Entity agrees in writing to be bound by the
                  terms and conditions of this Agreement;

            (f)   any Entity which merges into or consolidates with Williams or
                  any Affiliate of Williams;

            (g)   any Entity or facility, including any corporation, joint
                  venture, partnership or manufacturing, research or development
                  facility, in which on or after the Commencement Date, Williams
                  or any Affiliate of Williams has an

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                  ownership interest of at least 50% and/or as to which Williams
                  or such Affiliate has management or operational responsibility
                  by law or contract;

            (h)   any customer of an Eligible Recipient identified in clauses
                  (a) through (g) above, or an Entity to which such an Eligible
                  Recipient is a subcontractor, but only in connection with the
                  provision of products or services by such Eligible Recipient
                  to such customer;

            (i)   any person or Entity engaged in the provision of products or
                  services to Williams or an Eligible Recipient identified in
                  clauses (a) through (g) of this definition, but only in
                  connection with the provision of such products or services to
                  Williams or such Eligible Recipient;

            (j)   any Entity to which Williams or an Affiliate of Williams
                  outsources any of its existing functions to the extent needed
                  for such Entity to continue performing such function for
                  Williams or its Affiliates, or any other customer of such
                  Entity, but only in connection with the provision of such
                  outsourced functions and provided such Entity agrees in
                  writing to be bound by the terms and conditions of this
                  Agreement; and

            (k)   other entities to which the Parties agree.

            Except as used in SECTIONS 17.1, 17.3, 17.4, 17.5 and 17.6, Eligible
            Recipients shall include the employees, contractors, subcontractors,
            agents and representatives of the Entities identified as Eligible
            Recipients in clauses (a) through (i) above.

      (29)  "EMPLOYMENT EFFECTIVE DATE" shall mean, with respect to each
            Transitioned Employee, the date that such Transitioned Employee
            begins employment with Provider, in accordance with applicable Laws.

      (30)  "END USER" shall mean, collectively all Eligible Recipients (and
            their respective employees, contractors, subcontractors, agents and
            representatives, other than Provider and its Subcontractors)
            designated by Williams to receive or use the Systems or Services
            provided by Provider.

      (31)  "ENTITY" shall mean a corporation, partnership, joint venture,
            trust, limited liability company, limited liability partnership,
            association or other organization or entity.

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      (32)  "EQUIPMENT" shall mean all computing, networking, communications,
            and related computing equipment (hardware and firmware) procured,
            provided, operated, supported, or used by Provider in connection
            with the Services, including (i) mainframe, midrange, server and
            distributed computing equipment and associated attachments,
            features, accessories, peripheral devices, and Cabling, (ii)
            personal computers, laptop computers, workstations and personal data
            devices and associated attachments, features, accessories, printers,
            multi-functional printers, peripheral or network devices, and
            Cabling, and (iii) voice, data, video and wireless
            telecommunications and network and monitoring equipment and
            associated attachments, features, accessories, cell phones,
            peripheral devices, and Cabling.

      (33)  "EQUIPMENT LEASES" shall mean all leasing arrangements whereby
            Williams, the Eligible Recipients or a Williams Third Party
            Contractor leases Equipment as of the Commencement Date which will
            be used by Provider to perform the Services after such Commencement
            Date. Equipment Leases shall include those leases identified on
            SCHEDULE F.2, those as to which the lease, maintenance and support
            costs are included in the Williams Base Case, and all other leases
            as to which Provider received reasonable notice prior to the
            Effective Date.

      (34)  "EXTRAORDINARY EVENT" shall have the meaning given in SECTION
            11.6(a).

      (35)  "F&A TOWER" means the finance and accounting Services as further
            described in SCHEDULE E.2.

      (36)  "FULL TIME EQUIVALENT" or "FTE" shall mean a level of effort,
            excluding vacation, holidays, training, administrative and other
            non-productive time (but including a reasonable amount of additional
            work outside normal business hours), equivalent to that which would
            be provided by one person working full time for one year. Unless
            otherwise agreed, one FTE is assumed to be at least (i) for the IT
            Tower, 1820 productive hours per Contract Year and 2000 hours per
            Contract Year, (ii) for the F&A Tower, 1700 productive hours per
            Contract Year and 2000 hours per Contract Year, and (iii) for the HR
            Tower, 1700 productive hours per Contract Year and 2000 hours per
            Contract Year. Without Williams's prior written approval, one (1)
            dedicated individual's total work effort cannot amount to more than
            one FTE.

      (37)  "FUNCTIONAL SERVICE AREA" shall mean each of the finance and
            accounting business process, human resources business process and
            information technology service areas defined in SCHEDULE E in which
            Provider will provide Services, (i.e.,

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            (i) Mainframe, Servers, (ii) Storage, (iii) Desktop Support, (iv)
            Help Desk, (v) Network - Data, (vi) Network - Voice, (vii)
            Application Development and Maintenance, (viii) IT Ad Hoc Services,
            (ix) Accounts Payable, (x) Fixed Assets, (xi) General Accounting,
            (xii) HR / Payroll, (xiii) ERP Support, (xiv) F&A Ad Hoc Services,
            (xv) Compensation, (xvi) Benefits, (xvii) Performance Management,
            (xviii) Training Administration, (xix) Employee Records & Data
            Management, (xx) Recruiting / Staffing, (xxi) Expatriate
            Administration / Relocation, (xxii) Severance & Outplacement,
            (xxiii) Employee Services, and (xxiv) HR Ad Hoc Services service
            areas).

      (38)  "HR TOWER" means the human resources Services as further described
            in SCHEDULE E.3.

      (39)  "INCOME TAX" shall mean any tax on or measured by the net income of
            a Party (including taxes on capital or net worth that are imposed as
            an alternative to a tax based on net or gross income), or taxes
            which are of the nature of excess profits tax, minimum tax on tax
            preferences, alternative minimum tax, accumulated earnings tax,
            personal holding company tax, capital gains tax or franchise tax for
            the privilege of doing business.

      (40)  "IT TOWER" means the information technology Services as further
            described in SCHEDULE E.1.

      (41)  "KEY PROVIDER PERSONNEL" shall mean the Provider Personnel filling
            the positions designated in SCHEDULE C as Key Provider Personnel.

      (42)  "LAWS" shall mean all federal, state, provincial, regional,
            territorial and local laws, statutes, ordinances, regulations,
            rules, executive orders, supervisory requirements, directives,
            circulars, opinions, interpretive letters and other official
            releases of or by any government, or any authority, department or
            agency thereof, including the United States Securities and Exchange
            Commission and the Public Accounting Oversight Board. The definition
            of Laws shall include Laws relating to data privacy, trans-border
            data flow or data protection, such as the implementing legislation
            and regulations of the European Union member states under the
            European Union Directive 95/46/EC and any and all of Canada's
            privacy laws ("PRIVACY LAWS").

      (43)  "LOSSES" shall mean all losses, liabilities, damages (however
            characterized), fines, penalties and claims (including taxes), and
            all related costs and expenses

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            (including reasonable legal fees and disbursements and costs of
            investigation, litigation, settlement, judgment, interest and
            penalties).

      (44)  "MAJOR RELEASE" shall mean a new version of Software that includes
            changes to the architecture and/or adds new features and
            functionality in addition to the original functional characteristics
            of the preceding software release. These releases are usually
            identified by full integer changes in the numbering, such as from
            "7.0" to "8.0," but may be identified by the industry as a major
            release without the accompanying integer change.

      (45)  "MALICIOUS CODE" shall mean (i) any code, program, or sub-program
            whose knowing or intended purpose is to damage or maliciously
            interfere with the operation of the computer system containing the
            code, program or sub-program, or to halt, disable or maliciously
            interfere with the operation of the Software, code, program, or
            sub-program, itself, or (ii) any device, method, or token that
            permits any person to circumvent without authorization the normal
            security of the Software or the system containing the code.

      (46)  MANAGED THIRD PARTIES" shall mean the Williams Third Party
            Contractors, listed on SCHEDULE X, as such Schedule may be amended
            from time to time.

      (47)  "MANAGED THIRD PARTY AGREEMENTS" shall mean the applicable Third
            Party Contract(s) of a Managed Third Party.

      (48)  "MATERIALS" shall mean, collectively, Software, literary works,
            other works of authorship, specifications, designs, analyses,
            patentable processes, methodologies, inventions, programs, program
            listings, programming tools, documentation, reports, drawings,
            databases and work product, whether tangible or intangible.

      (49)  "MINOR RELEASE" shall mean a scheduled release containing small
            functionality updates and/or accumulated resolutions to defects or
            non-conformances made available since the immediately preceding
            release (whether Major Release or Minor Release). Minor Releases
            shall include "Maintenance Releases" which are supplemental to and
            made available between Major Releases and other Minor Releases,
            issued and provided under specific vendor service level or
            maintenance obligations and contain only accumulated resolutions or
            mandated changes. These releases are usually identified by a change
            in the decimal numbering of a release, such as "7.12" to "7.13."

      (50)  "MONTHLY BASE CHARGE" shall mean the total Provider Charges,
            excluding ARCs and RRCs, set forth in SCHEDULE J associated with the
            performance of the

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            Services in a given month in accordance with the Resource Baselines,
            Service Levels and Provider responsibilities under this Agreement.

      (51)  "NEW ADVANCES" shall have the meaning given in SECTION 11.7(d).

      (52)  "NEW SERVICES" shall mean new services or significant changes to
            existing Services requested by Williams, (i) that are materially
            different from the Services, (ii) that require materially different
            levels or types of effort, resources or expense from Provider,
            and(iii) for which there is no current Resource Baseline or charging
            methodology that is applicable to the effort to be provided.

      (53)  "OPERATING SYSTEM SOFTWARE" shall mean all software programs and
            programming (and all modifications, replacements, Upgrades,
            enhancements, documentation, materials and media related thereto)
            that are used to deliver and manage Services on a particular
            hardware platform including operating systems (e.g., UNIX, Windows,
            VM and MVS) and network operating systems (e.g., NT Server, Windows,
            and Novell), to the extent a Party has financial or operational
            responsibility for such programs or programming under SCHEDULE E or
            U. Operating System Software shall include all such programs or
            programming in use as of the Effective Date, including those set
            forth in SCHEDULE A, those as to which the license, maintenance or
            support costs are included in the Williams Base Case, and those as
            to which Provider received reasonable notice prior to the Effective
            Date. Operating System Software also shall include all such programs
            or programming developed and/or introduced by or for Williams or the
            Eligible Recipients after the Effective Date to the extent a Party
            has financial or operational responsibility for such programs or
            programming under SCHEDULE E or U.

      (54)  "OUT-OF-POCKET EXPENSES" shall mean reasonable, demonstrable and
            actual out-of-pocket expenses due and payable to a third party by
            Provider in accordance with the Policy and Procedures Manual or that
            are approved in advance by Williams and for which Provider is
            entitled to be reimbursed by Williams under this Agreement.
            Out-of-Pocket Expenses shall not include Provider's overhead costs
            (or allocations thereof), general and/or administrative expenses or
            other mark-ups. Out-of-Pocket Expenses shall be calculated at
            Provider's actual incremental expense and shall be net of all
            rebates and allowances.

      (55)  "PASS-THROUGH EXPENSES" shall mean the expenses so identified in
            SCHEDULE J or otherwise agreed by the Parties, as such list may be
            amended from time to time. Unless otherwise agreed, Provider shall
            not charge any handling or

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            administrative charge in connection with its processing or review of
            such invoices.

      (56)  "POLICY AND PROCEDURES MANUAL" shall have the meaning given in
            SECTION 9.1(a).

      (57)  "PROJECTS" shall have the meaning given in SECTION 11.8(a).

      (58)  "PROPRIETARY INFORMATION" shall have the meaning given in SECTION
            13.3(a).

      (59)  "PROVIDER PROJECT EXECUTIVE" shall have the meaning given in SECTION
            8.5 and shall describe the Provider representative responsible for
            both the day to day relationship with Williams as well as the
            delivery of all Services to Williams.

      (60)  "PROVIDER BUSINESS LAWS" shall have the meaning given in SCHEDULE S.

      (61)  "PROVIDER FACILITIES" shall mean the facilities owned or leased by
            Provider, its Affiliates or Subcontractors and from which Provider,
            its Affiliates or Subcontractors provides any Services. Provider
            Facilities are listed on SCHEDULE O.2.

      (62)  "PROVIDER LAWS" means Provider Business Laws and Provider Services
            Laws.

      (63)  "PROVIDER OWNED MATERIALS" shall have the meaning given in SECTION
            14.3(a).

      (64)  "PROVIDER OWNED SOFTWARE" shall mean any Software owned by Provider
            and used to provide the Services.

      (65)  "PROVIDER PERSONNEL" shall mean those employees, representatives,
            contractors, subcontractors and agents of Provider, Subcontractors
            and Provider Affiliates who perform any Services under this
            Agreement.

      (66)  "PROVIDER SERVICES LAWS" shall have the meaning given in SCHEDULE S.

      (67)  "QUALITY ASSURANCE" means the actions, planned and performed, to
            provide confidence that all Business Processes, Systems, Equipment,
            Software and components that influence the quality of the Services
            are working as expected individually and collectively.

      (68)  "REDUCED RESOURCE CREDIT" or "RRC" shall mean the credit per
            Resource Unit that is applicable whenever the actual consumption of
            a defined Resource Unit by

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            the Eligible Recipients falls below the Resource Baseline for
            utilization of such Resource Unit set forth in SCHEDULE J.

      (69)  "REPORTS" shall have the meaning set forth in SECTION 9.2(a).

      (70)  "REQUIRED CONSENTS" shall mean the consents (if any) required to be
            obtained: (i) to assign or transfer to Provider of Williams licensed
            Third Party Software, Third Party Contracts, Equipment Leases or
            Acquired Assets (including related warranties); (ii) to grant
            Provider the right to use and/or access the Williams licensed Third
            Party Software in connection with providing the Services; (iii) to
            grant Williams and the Eligible Recipients the right to use and/or
            access the Provider Owned Software, Third Party Software and
            Equipment acquired, operated, supported or used by Provider in
            connection with providing the Services; (iv) to assign or transfer
            to Williams, the Eligible Recipients or their designee(s) any
            Developed Materials, (v) to assign or transfer to Williams or its
            designee Provider Owned Software, Third Party Software, Third Party
            Contracts, Equipment Leases or other rights following the Term to
            the extent provided in this Agreement; and (vi) all other consents
            required from third parties in connection with Provider's provision
            of the Services.

      (71)  "RESOURCE BASELINES" shall mean the estimated number of Resource
            Units to be required and/or consumed by Williams and the Eligible
            Recipients during a defined period of time and included in the
            Monthly Base Charges. The Resource Baselines as of the Effective
            Date are set forth in SCHEDULE J. The Resource Baselines will be
            revised from time to time by agreement of the Parties based on the
            usage, demand and business requirements of Williams and the Eligible
            Recipients and the Monthly Base Charges will be adjusted
            accordingly.

      (72)  "RESOURCE UNIT" ("RU") shall mean a particular unit of resource, as
            described in SCHEDULE J, which is measured to determine Williams's
            and the Eligible Recipients actual utilization of such resource
            compared to the applicable Resource Baseline for purposes of
            calculating Additional Resource Charges and Reduced Resource Credits
            as described in SCHEDULE J.

      (73)  "RETAINED SYSTEMS AND BUSINESS PROCESSES" means those systems and
            business processes of Williams or an Eligible Recipient for which
            Provider has not assumed responsibility under this Agreement
            (including those provided, managed, operated, supported and/or used
            on their behalf by Williams Third Party Contractors). Retained
            Systems and Business Processes include equipment and software
            associated with such systems and business processes.

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      (74)  "ROOT CAUSE ANALYSIS" shall mean the formal process, specified in
            the Policy and Procedures Manual, to be used by Provider to diagnose
            the underlying cause of problems at the lowest reasonable level so
            that corrective action can be taken that will eliminate repeat
            failures. Provider shall implement a Root Cause Analysis as
            specified in SECTION 7.3 or as requested by Williams.

      (75)  "SERVICE LEVEL CREDITS" shall have the meaning given in SECTION 7.2
            and SCHEDULE G.

      (76)  "SERVICE LEVELS" shall mean, individually and collectively, the
            performance standards for the Services set forth in SCHEDULE G.

      (77)  "SERVICE TAXES" shall mean all sales, use, VAT, GST, excise and
            other similar taxes that are assessed against either Party on the
            provision of the Services as a whole, or on any particular Service
            received by Williams or an Eligible Recipient from Provider,
            excluding Income Taxes.

      (78)  "SERVICES" shall mean, collectively: (i) the services, functions and
            responsibilities described in ARTICLE 4 and elsewhere in this
            Agreement as they may be supplemented, enhanced, modified or
            replaced during the Term in accordance with this Agreement; and (ii)
            any New Services, upon Williams's acceptance of Provider's proposal
            for such New Services in accordance with SECTION 11.5 and the other
            provisions of this Agreement.

      (79)  "SOFTWARE" shall mean all software programs and programming for
            which a Party is financially or operationally responsible under
            SCHEDULE E or U (and all modifications, replacements, Upgrades,
            enhancements, documentation, materials and media related thereto),
            including antivirus software, Applications, asset management
            software, compilers, database software, development tools,
            management tools, monitoring software, local area and wide area
            network software, office images, Operating System Software, problem
            management software, remote management software, Systems Software,
            Third Party Software, and utilities, unless a more specific
            reference is required by the context.

      (80)  "SPECIALIZED SERVICES" shall have the meaning given in SECTION 9.8.

      (81)  "SPECIFICATIONS" shall mean, with respect to Software, Equipment,
            Systems, Developed Materials or other contract deliverables to be
            designed, developed, delivered, integrated, installed and/or tested
            by Provider, the technical, design and/or functional specifications
            set forth in SCHEDULE E or H, in third party

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            vendor documentation, in a New Services or Project description
            requested and/or approved by Williams, or otherwise agreed upon in
            writing by the Parties.

      (82)  "SUBCONTRACTORS" shall mean subcontractors (of any tier) of
            Provider, including Shared Subcontractors (as defined in SECTION
            9.11(b)). The initial list of Subcontractors is set forth on
            SCHEDULE D, each of which has been approved by Williams to the
            extent such approval is required and described thereon. SCHEDULE D
            may be amended during the Term in accordance with SECTION 9.11.

      (83)  "SYSTEM" shall mean an interconnected grouping of Equipment,
            Software and associated attachments, features, accessories,
            peripherals and cabling, and all additions, modifications,
            substitutions, Upgrades or enhancements to such System, to the
            extent a Party has financial or operational responsibility for such
            System or System components under SCHEDULE E. System shall include
            all Systems in use as of the Effective Date, all additions,
            modifications, substitutions, upgrades or enhancements to such
            Systems and all Systems installed or developed by or for Williams,
            the Eligible Recipients or Provider following the Effective Date.

      (84)  "SYSTEM CHANGE" shall mean any change to the, Software, Equipment,
            System or operating environment including without limitation changes
            to programs, manual procedures, job control language statements,
            distribution parameters, or schedules.

      (85)  "SYSTEMS SOFTWARE" shall mean all software programs and programming
            (and all modifications, replacements, Upgrades, enhancements,
            documentation, materials and media related thereto) that perform
            tasks basic to the functioning of the Equipment and are required to
            operate the Applications Software or otherwise support the provision
            of Services by Provider. For purposes of this Agreement, Systems
            Software shall include antivirus software, asset management
            software, local area and wide area network software, monitoring
            software, Operating System Software, problem management software,
            remote management software, system utilities, and System testing
            tools, to the extent a Party has financial or operational
            responsibility for such programs or programming under SCHEDULE E or
            U. Systems Software shall include all such programs or programming
            in use as of the Effective Date, including those set forth in
            SCHEDULE A, those as to which the license, maintenance or support
            costs are included in the Williams Base Case, and those as to which
            Provider received reasonable notice prior to the Effective Date.
            Systems Software also shall include all such programs or programming
            developed and/or introduced by or for Williams, the Eligible
            Recipients or

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            Provider after the Effective Date to the extent a Party has
            financial or operational responsibility for such programs or
            programming under SCHEDULE E or U.

      (86)  "TAX AUTHORITY" shall mean any federal, state, provincial, regional,
            territorial, local or other fiscal, revenue, customs or excise
            authority, body or official competent to impose, collect or asses
            tax.

      (87)  "TECHNOLOGY AND BUSINESS PROCESS EVOLUTION" means any improvement,
            upgrade, addition, modification, replacement, or enhancement to the
            standards, policies, practices, processes, procedures, methods,
            controls, scripts, product information, technologies, architectures,
            standards, Applications, Equipment, Software, Systems, tools,
            products, transport systems, interfaces and personnel skills
            associated with the performance of finance and accounting business
            processes and related functions in line with the best practices of
            leading providers of such services. Provider's obligations with
            respect to Technology and Business Process Evolution apply not only
            to the Services performed by Provider, but also to its support of
            the finance and accounting business processes and related functions
            performed by or for Williams and the Eligible Recipients at or from
            Williams Facilities. Technology and Business Process Evolution
            includes: (i) higher capacity, further scaling and commercializing
            of business processes, more efficient and scalable business
            processes, new versions and types of applications and
            systems/network software, new business or IT processes, and new
            types of hardware and communications equipment that will enable
            Provider to perform the Services more efficiently and effectively as
            well as support Williams and the Eligible Recipients in their
            efforts to meet and support their business requirements and
            strategies and (ii) any change to the Equipment, Software or
            methodologies used to provide the Services that is necessary to
            bring that function, Equipment or Software or those methodologies
            into line with the Williams Standards and/or current industry
            standards. For the avoidance of doubt, Technology and Business
            Process Evolution shall not constitute New Services or Projects.

      (88)  "TECHNOLOGY AND BUSINESS PROCESS PLAN" shall have the meaning given
            in SECTION 9.5(e).

      (89)  "TERM" shall have the meaning given in ARTICLE 3.

      (90)  "TERMINATION ASSISTANCE SERVICES" shall mean the
            termination/expiration assistance requested by Williams to allow the
            Services to continue without interruption or adverse effect and to
            facilitate the orderly transfer of the Services

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            to Williams or its designee, as such assistance is further described
            in SECTION 4.4 and SCHEDULE I.

      (91)  "TERMINATION CHARGE" shall mean the termination charges payable by
            Williams upon termination pursuant to SECTION 20.2 as set forth in
            SCHEDULE N.

      (92)  "THIRD PARTY CONTRACTS" shall mean all agreements between third
            parties and Williams or Provider that have been or will be used to
            provide the Services to the extent a Party has financial or
            operational responsibility for such contracts under SCHEDULE E or U.
            Third Party Contracts shall include all such agreements in effect as
            of the Effective Date, including those contracts identified in
            SCHEDULE F.3, those as to which the costs are included in the
            Williams Base Case, and those as to which Provider received
            reasonable notice prior to the Effective Date. Third Party Contracts
            also shall include those third party agreements entered into by
            Provider following the Effective Date

      (93)  "THIRD PARTY SOFTWARE" shall mean all Software products (and all
            modifications, replacements, Upgrades, enhancements, documentation,
            materials and media related thereto) that are provided under license
            or lease to Provider or Williams that have been or will be used to
            provide the Services to the extent a Party has financial or
            operational responsibility for such Software products under SCHEDULE
            E or U. Third Party Software shall include all such programs or
            programming in use as of the Effective Date, including those set
            forth in SCHEDULE A, those as to which the license, maintenance or
            support costs are included in the Williams Base Case, and those as
            to which Provider received reasonable notice prior to the Effective
            Date. Third Party Software also shall include all such programs or
            programming licensed and/or leased after the Effective Date.

      (94)  "TOWER" means as applicable, the IT Tower, the F&A Tower and/or the
            HR Tower.

      (95)  "TRANSFORMATION MILESTONE" shall have the meaning given in SECTION
            4.3(c).

      (96)  "TRANSFORMATION PLAN" means the plan set forth in SCHEDULE H.2 and
            further developed pursuant to SECTION 4.3 hereof, which identifies
            the principal changes in technology and deliverables to be
            undertaken by Provider in connection with the transformation
            activities to be completed during and after the Transition Period,
            and the dates by which each will be completed by Provider.

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      (97)  "TRANSFORMATION SERVICES" shall mean the services, functions and
            responsibilities described in SECTION 4.3 and the Transformation
            Plan to be performed by Provider.

      (98)  "TRANSITIONED EMPLOYEES" shall mean the employees of Williams or its
            Affiliates who accept Provider's offer of employment and become
            employed by Provider pursuant to ARTICLE 8. Upon being employed by
            Provider, such Transitioned Employees shall be deemed to be Provider
            Personnel as defined herein.

      (99)  "TRANSITION MILESTONE" shall mean each date identified in the
            Transition Plan and SCHEDULE H.1 as a milestone by which Provider
            shall have completed a key task or set of tasks in accordance with
            the Transition Plan in a manner acceptable to Williams.

      (100) "TRANSITION PERIOD" shall mean the period that commences on the
            Effective Date and expires 11:59:59 p.m., Central Time, on the date
            specified for the completion of the Transition Services as specified
            in the Transition Plan, unless expressly extended in writing by
            Williams.

      (101) "TRANSITION PLAN" shall mean the plan set forth in SCHEDULE H and
            developed pursuant to SECTION 4.2 hereof, which identifies all
            material transition tasks, Projects and deliverables to be completed
            by Provider in connection with the transition of all Services to
            Provider, and the dates by which each is to be completed by
            Provider.

      (102) "TRANSITION SERVICES" shall mean the services, functions and
            responsibilities described in SECTION 4.2 and the Transition Plan to
            be performed by Provider during the Transition Period.

      (103) "UNANTICIPATED CHANGE" shall have the meaning set forth in SECTION
            11.7(i).

      (104) "UPGRADE" and its derivatives shall mean the updates, renovations,
            enhancements, additions and/or new versions or releases of Software
            or Equipment by Provider. Unless otherwise agreed, financial
            responsibility for the costs, fees and expenses associated with an
            Upgrade of Software or Equipment shall be allocated between the
            Parties in accordance with SECTIONS 6.4 and SCHEDULE J.

      (105) "WILLIAMS BASE CASE" shall mean the summary financial base case
            attached hereto as SCHEDULE K, as well as the detailed financial and
            budget information

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            underlying such summary base case, including records of actual and
            planned expenditures.

      (106) "WILLIAMS DATA" shall mean any data or information of Williams or
            any Eligible Recipient that is provided to or obtained by Provider
            in connection with the negotiation and execution of this Agreement
            or the performance of its obligations under this Agreement,
            including data and information with respect to the businesses,
            customer, operations, facilities, products, rates, regulatory
            compliance, competitors, consumer markets, assets, expenditures,
            mergers, acquisitions, divestitures, billings, collections, revenues
            and finances of Williams or any Eligible Recipient. Williams Data
            also shall mean any data or information pertaining to Williams or an
            Eligible Recipient that is created, generated, collected or
            processed by Provider in the performance of its obligations under
            this Agreement, including data processing input and output, service
            level measurements, asset information, Reports, third party service
            and product agreements, and retained and Pass-Through Expenses.
            Williams Data shall also include contract charges, but
            notwithstanding anything to the contrary (i) contract charges shall
            be proprietary property of both Williams and Provider, and (ii) are
            subject to disclosure to third parties in accordance with ARTICLE 13
            and service level measurements are subject to the restrictions on
            use set forth in SECTION 13.1.

      (107) "WILLIAMS FACILITIES" shall mean the facilities listed in SCHEDULE
            O.1 provided by Williams or the Eligible Recipient for the use of
            Provider to the extent necessary to provide the Services.

      (108) "WILLIAMS LAWS" shall have the meaning given in SCHEDULE S.

      (109) "WILLIAMS OWNED SOFTWARE" shall mean Software owned by Williams, a
            Williams Affiliate or an Eligible Recipient and used, operated,
            maintained or supported by or on behalf of Provider under or in
            connection with this Agreement.

      (110) "WILLIAMS OWNED MATERIALS" shall have the meaning given in SECTION
            14.1(a).

      (111) "WILLIAMS PERSONAL DATA" shall mean that portion of Williams Data
            that is subject to any Privacy Laws.

      (112) "WILLIAMS PERSONNEL" shall mean the employees, agents, contractors
            or representatives of Williams or its Affiliates or Eligible
            Recipients who performed any of the services to be provided by
            Provider during the twelve (12) months preceding the Commencement
            Date.

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      (113) "WILLIAMS PROJECT EXECUTIVE" shall have the meaning given in SECTION
            10.1.

      (114) "WILLIAMS RULES" shall have the meaning given in SECTION 6.3(a).

      (115) "WILLIAMS SITES" or "SITES" shall mean the offices or other
            facilities listed on SCHEDULE W at or to which Provider is to
            provide the Services.

      (116) "WILLIAMS STANDARDS" shall have the meaning given in SECTION 9.5(A).

      (117) "WILLIAMS THIRD PARTY CONTRACTORS" shall have the meaning given in
            SECTION 4.5.

      (118) "WIND DOWN CHARGES" shall have the meaning given in SCHEDULE N.

2.2   OTHER TERMS

      The terms defined in this Article include the plural as well as the
      singular and the derivatives of such terms. Unless otherwise expressly
      stated, the words "herein," "hereof," and "hereunder" and other words of
      similar import refer to this Agreement as a whole and not to any
      particular Article, Section, Subsection or other subdivision. Article,
      Section, Subsection and Attachment references refer to articles, sections
      and subsections of, and attachments to, this Agreement. The words
      "include" and "including" shall not be construed as terms of limitation.
      The words "day," "month," and "year" mean, respectively, calendar day,
      calendar month and calendar year. As stated in SECTION 21.3, the word
      "notice" and "notification" and their derivatives shall mean notice or
      notification in writing. Other terms used in this Agreement are defined in
      the context in which they are used and shall have the meanings there
      indicated.

2.3   ASSOCIATED CONTRACT DOCUMENTS.

      This Agreement includes each of the following schedules and their attached
      exhibits, all of which are attached to this Agreement and incorporated
      into this Agreement by this reference:

      A     Software

      B     Approved Benchmarkers

      C     Key Provider Personnel and Critical Support Personnel

      D     Subcontractors

      E     Statement of Work

      E.1   Information Technology Statement of Work

      E.2   Finance & Accounting Statement of Work

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      E.3   Human Resources Statement of Work

      F.1   Acquired Assets

      F.2   Equipment Leases

      F.3   Third Party Contracts

      F.4   Third Party Software

      G     Service Levels and Service Level Credits

      G.1   Critical Service Levels

      G.2   Key Performance Measurements

      G.3   General Service Levels

      H     Transition Plan

      H.1   Transition Milestones, Acceptance Criteria and Credits

      H.2   Transformation Plan

      I     Termination Assistance Services

      J     Provider Charges

      J-1   Annual Services Charges

      J-2   Resource Baselines, Deadband Percentages and Definitions

      J-3   ARC/RRC Rates

      J-4   FTE Rates for Projects

      J-5   ERP Project Statement of Understanding (SOU)

      J-6   Incremental Projects

      J-7   Travel Expense Responsibility Matrix

      J-8   Assumed Efficiencies

      J-9   Reserved

      J-10  Refresh Commitments

      J-11  ECA Provisions

      J-12  Provider Value Adds

      K     Williams Base Case

      L     In-Flight and Planned Projects

      M     Affected Employees

      M.1   Employee Benefit Plans

      N     Termination Charges

      O.1   Williams Facilities

      O.2   Provider Facilities

      O.3   Williams Provided Equipment

      P     Direct Williams Competitors

      Q     Satisfaction Survey

      R     Reports

      S     Additional Matters

      T     Governance Model

      U     Responsibility Matrix

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      V     Williams Rules

      W     Williams Sites

      X     Managed Third Parties

      Exhibit 1: Form of Non-Disclosure Agreement

      Exhibit 2: Form of Invoice

      Exhibit 3: Form of Bill of Sale

3.    TERM

3.1   INITIAL TERM.

      The initial Term of this Agreement shall commence as of 12:00:01 a.m.,
      Central Time on the Effective Date and continue until 11:59:59 p.m.,
      Central Time, on December 31, 2011, unless this Agreement is terminated as
      provided herein or extended as provided in SECTION 3.2 or 4.4(a)(2), in
      which case the Term shall end at 11:59:59 p.m., Central Time, on the
      effective date of such termination or the date to which this Agreement is
      extended. The Parties shall mutually agree in writing the date as of which
      Provider has successfully completed the Transition Services.

3.2   EXTENSION.

      By giving notice to Provider no less than ninety (90) days prior to the
      expiration date of the initial Term or any extension, Williams shall have
      the right to extend the Term for up to three (3) extension periods of up
      to one (1) year, each on the same rates, charges and terms and conditions
      set forth in this Agreement. No Termination Charges shall be applicable to
      any termination on or after the expiration of the initial Term.

4.    SERVICES

4.1   OVERVIEW.

      (a)   SERVICES. Commencing on the Commencement Date or such other date as
            expressly provided herein, Provider shall provide the Services to
            Williams, and, upon Williams's request, to Eligible Recipients and
            End Users designated by Williams. The Services shall consist of the
            following, as they may evolve during the Term of this Agreement or
            be supplemented, enhanced, modified or replaced:

            (i)   The services, functions and responsibilities described in this
                  Agreement and its Schedules and attachments, which include the
                  following:

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                  (1)   the Transition Services, as described in SECTION 4.2 and
                        SCHEDULE H; and

                  (2)   the Termination Assistance Services, as described in
                        SECTION 4.4 and SCHEDULE I.

            (ii)  The finance and accounting, human resources and information
                  technology related services, functions and responsibilities
                  (A) performed during the twelve (12) months preceding the
                  Commencement Date or (B) of a recurring nature performed in
                  the normal course of Williams's business but not during the
                  twelve (12) months preceding the Commencement Date, in either
                  case by Williams Personnel who were displaced or whose
                  functions were displaced as a result of this Agreement, even
                  if the service, function, or responsibility is not
                  specifically described in this Agreement; provided, however,
                  such services, functions or responsibilities shall not include
                  services, functions or responsibilities for which both the
                  financial and labor resources were eliminated by Williams
                  prior to the Commencement Date such as through
                  reorganizations; and provided further that, in the event of a
                  direct conflict between SCHEDULE E and the scope of services
                  as described in this SECTION 4.1(a)(ii), this SECTION
                  4.1(a)(ii) shall not be construed as altering and/or
                  superseding SCHEDULE E); and

            (iii) The finance and accounting, human resources and information
                  technology services, functions and responsibilities reflected
                  in those categories of the Williams Base Case which Provider
                  is assuming pursuant to this Agreement (provided, however, in
                  the event of a direct conflict between SCHEDULE E and the
                  scope of services as described in this SECTION 4.1(a)(iii),
                  this SECTION 4.1(a)(iii) shall not be construed as altering
                  and/or superseding SCHEDULE E).

      (b)   INCLUDED SERVICES. If any services, functions or responsibilities
            not specifically described in this Agreement are an inherent,
            necessary or customary part of the Services or are required for
            proper performance or provision of the Services in accordance with
            this Agreement, they shall be deemed to be included within the scope
            of the Services to be delivered for the Charges, as if such
            services, functions or responsibilities were specifically described
            in this Agreement, except that for the first 12 months after the
            Commencement Date, services, functions or responsibilities that
            would be a customary part of the Services but which were not
            performed by Williams during the 12 months before the Effective Date
            are not

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            within the Scope of Services delivered for the Charges for the first
            12 months after the Commencement Date.

      (c)   REQUIRED RESOURCES. Except as otherwise expressly provided in this
            Agreement, Provider shall be responsible for providing the
            facilities, personnel, Equipment, Software, Materials technical
            knowledge, expertise and other resources necessary to provide the
            Services.

      (d)   PROVIDER RESPONSIBILITY. Provider shall be responsible for the
            provision of the Services in accordance with this Agreement even if,
            by agreement of the Parties, such Services are actually performed by
            non-Provider Personnel acting under the project-management direction
            of Provider (as opposed to acting as the employer), including
            Williams employees.

4.2   TRANSITION SERVICES.

      (a)   TRANSITION. During the Transition Period, Provider shall perform the
            Transition Services and provide the deliverables described in the
            Transition Plan, which is attached to this Agreement as SCHEDULE H.
            If any services, functions or responsibilities not specifically
            described in the Transition Plan are an inherent, necessary or
            customary part of the Transition Services or are required for the
            proper performance of the Transition Services in accordance with
            this Agreement, they shall be deemed to be included within the scope
            of the Transition Services to be delivered for the transition
            charges, as if such services, functions or responsibilities were
            specifically described in the Transition Plan. During the Transition
            Period, Williams will perform those tasks which are designated to be
            Williams's responsibility in the Transition Plan, provided that,
            Williams shall not be obligated to perform any tasks during the
            Transition Period that are not set forth in such Transition Plan.
            Unless otherwise agreed, Williams shall not incur any charges, fees
            or expenses payable to Provider or third parties in connection with
            the Transition Services, other than those charges, fees and expenses
            specified in SCHEDULE J and those incurred by Williams in connection
            with its performance of tasks designated in the Transition Plan as
            Williams's responsibility.

      (b)   TRANSITION PLAN. The initial Transition Plan, is attached to this
            Agreement as SCHEDULE H. During the thirty (30) days immediately
            following the Effective Date, Provider shall prepare and deliver to
            Williams a detailed Transition Plan for Williams's review, comment
            and approval. The proposed detailed Transition Plan shall describe
            in greater detail the specific transition activities to be performed
            by Provider, but, unless otherwise agreed by Williams, shall be
            consistent in all

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            respects with the initial Transition Plan, including the activities,
            deliverables, Transition Milestones and Deliverable Credits
            described therein. Provider shall address and resolve any questions
            or concerns Williams may have as to any aspect of the proposed
            detailed Transition Plan and incorporate any modifications,
            additions or deletions to such Transition Plan requested by
            Williams. If approved by Williams, the detailed Transition Plan
            shall be appended to and incorporated in this Agreement as SCHEDULE
            H and shall supersede and replace the initial Transition Plan.

      (c)   CONTENT OF TRANSITION PLAN. The Transition Plan shall identify,
            among other things, (i) the transition activities to be performed by
            Provider and the significant components and subcomponents of each
            such activity, (ii) the portions of such transition activities, if
            any, to be performed by Provider's Subcontractors and the identity
            of such Subcontractors; (iii) the deliverables to be completed by
            Provider, (iv) the date(s) by which each such activity or
            deliverable is to be completed (the "TRANSITION MILESTONES"), (v) a
            process and set of standards acceptable to Williams to which
            Provider will adhere in the performance of the Transition Services
            and that will enable Williams to determine whether Provider has
            successfully completed the transition and the activities and
            deliverables associated with each Transition Milestone, including
            measurable success criteria by Functional Service Area that Provider
            must meet before transitioning the work any further, (vi) a process
            for Williams to delay Provider from proceeding with any part of the
            transition, either current or future plans, or altering the timing
            for implementation of parts of the Services if Williams determines
            that any part of the transition poses a risk or hazard to Williams's
            or an Eligible Recipient's business interests, (vii) the contingency
            or risk mitigation strategies to be employed by Provider in the
            event of disruption or delay, (viii) any transition responsibilities
            to be performed or transition resources to be provided by Williams
            or the Eligible Recipients and (ix) a detailed work plan identifying
            the specific transition activities to be performed by individual
            Provider Personnel on a daily basis during the Transition Period.

      (d)   PERFORMANCE. Provider shall perform the Transition Services
            described in the Transition Plan in accordance with the Transition
            Milestones set forth in the Transition Plan. Provider shall provide
            all cooperation and assistance reasonably required or requested by
            Williams in connection with Williams's evaluation or testing of the
            deliverables set forth in the Transition Plan. Provider shall
            perform the Transition Services so as to avoid or minimize to the
            extent possible (i) any material disruption to or material adverse
            impact on the business or operations of Williams or the Eligible
            Recipients, (ii) any degradation of the Services then

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            being received by Williams or the Eligible Recipients, or (iii) any
            disruption or interference with the ability of Williams or the
            Eligible Recipients to obtain the full benefit of the Services,
            except as may be otherwise provided in the Transition Plan. Prior to
            undertaking any transition activity, Provider shall discuss with
            Williams all known Williams-specific material risks and shall not
            proceed with such activity until Williams is reasonably satisfied
            with the plans with regard to such risks (provided that, neither
            Provider's disclosure of any such risks to Williams, nor Williams's
            acquiescence in Provider's plans, shall operate or be construed as
            limiting Provider' responsibilities under this Agreement). Provider
            shall identify and resolve, with Williams's reasonable assistance,
            any problems that may impede or delay the timely completion of each
            task in the Transition Plan that is Provider's responsibility and
            shall use all commercially reasonable efforts to assist Williams
            with the resolution of any problems that may impede or delay the
            timely completion of each task in the Transition Plan that is
            Williams's responsibility.

      (e)   REPORTS. Provider shall meet at least weekly with Williams to report
            on its progress in performing its responsibilities and meeting the
            timetable set forth in the Transition Plan. Provider also shall
            provide written reports to Williams at least weekly regarding such
            matters, and shall provide oral reports more frequently if
            reasonably requested by Williams. Promptly upon receiving any
            information indicating that Provider may not perform its
            responsibilities or meet the timetable set forth in the Transition
            Plan, Provider shall notify Williams in writing of material delays
            and shall identify for Williams's consideration and approval
            specific measures to address such delay and mitigate the risks
            associated therewith.

      (f)   FAILURE TO MEET TRANSITION MILESTONES. The Parties acknowledge and
            agree that the Transition Plan specifies various Transition
            Milestones by which transition activities and/or deliverables are to
            be completed. Provider recognizes that its failure to meet the
            Transition Milestones may have a material adverse impact on the
            business and operations of Williams and the Eligible Recipients and
            that the damages resulting from Provider's failure to meet such
            Transition Milestones are not capable of precise determination.
            Accordingly, if Provider fails to meet a Transition Milestone, then,
            in addition to any other remedies available to Williams under this
            Agreement, at law, or in equity, Provider shall be subject to the
            imposition of the Deliverable Credits specified in SCHEDULE H.1 for
            such Transition Milestone, as compensation to Williams and the
            Eligible Recipients for their damages and not as a penalty. If
            Williams recovers other monetary damages from Provider as a result
            of Provider's failure to meet one or more Transition

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            Milestones, Provider shall be entitled to set-off against such
            damages any Deliverable Credits paid for the failure(s) giving rise
            to such recovery. Neither the transition nor the activities and
            deliverables associated with individual Transition Milestones shall
            be deemed complete until Williams has determined that Provider has
            successfully completed them in accordance with the process and
            standards identified in the Transition Plan.

      (g)   TERMINATION FOR CAUSE. Notwithstanding the foregoing, Williams may
            terminate this Agreement for cause if (i) Provider fails to comply
            with its obligations with respect to the provision of Transition
            Services and such failure causes or will cause a material disruption
            to or otherwise has or will have a material adverse impact on the
            operations or businesses of Williams or the Eligible Recipients,
            (ii) Provider materially breaches its obligations with respect to
            the provision of Transition Services and fails to cure such breach
            within fifteen (15) days after its receipt of notice, (iii) Provider
            fails to meet a Transition Milestone and such failure constitutes a
            material breach of this Agreement and Provider fails to cure such
            breach within fifteen (15) days after its receipt of notice, or (iv)
            Provider fails to meet Service Levels applicable during the
            Transition Period. In addition, unless otherwise agreed, if Provider
            fails to meet the Transition Milestone for the completion of the
            transition of all Services to Provider by more than thirty (30)
            days, Williams may terminate this Agreement for cause by giving
            Provider notice of such fact, such termination immediately effective
            as of the termination date set forth in such notice. In all such
            events, subject to SECTION 18.3, Williams may recover the damages
            suffered by Williams or the Eligible Recipients in connection with
            such a termination, provided that, if such termination is based on
            Provider's failure to meet a Transition Milestone, Provider shall be
            entitled to set-off against such damages any liquidated damages
            Provider has paid for the failure to meet such Transition Milestone.

4.3   TRANSFORMATION SERVICES.

      (a)   TRANSFORMATION ACTIVITIES. Without limiting any of Provider's other
            obligations hereunder with respect to technology and business
            process evolution, Provider shall perform the Transformation
            Services and implement the technology and other changes described in
            the Transformation Plan attached to this Agreement as SCHEDULE H.2.
            If any services, functions or responsibilities not specifically
            described in the Transformation Plan are an inherent, necessary or
            customary part of the Transformation Services or are required for
            proper performance or provision of the Transformation Services or
            the completion of the changes described in the Transformation Plan
            in

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            accordance with this Agreement, they shall be deemed to be included
            within the scope of the Transformation Services to be delivered
            without additional charge, as if such services, functions or
            responsibilities were specifically described in the Transformation
            Plan. Unless otherwise agreed in writing, Williams shall not incur
            any charges, fees or expenses payable to Provider in connection with
            the Transformation Services, other than those charges, fees and
            expenses specified in SCHEDULE J and those incurred by Williams. At
            Provider's request or as specified in the Transformation Plan.
            Williams shall provide reasonable cooperation to Provider in
            connection with its performance of the Transformation Services.

      (b)   TRANSFORMATION PLAN. The initial Transformation Plan, is attached to
            this Agreement as SCHEDULE H.2. Within forty-five (45) days after
            the Effective Date, Provider shall prepare and deliver to Williams a
            detailed Transformation Plan for Williams's review, comment and
            approval. The proposed detailed Transformation Plan shall describe
            in greater detail the specific transformational activities to be
            performed by Provider, but, unless otherwise agreed by Williams,
            shall be consistent in all respects with the initial Transformation
            Plan, including the activities, deliverables, Transformation
            Milestones and Deliverable Credits described therein. Provider shall
            address and resolve any questions or concerns Williams may have as
            to any aspect of the proposed detailed Transformation Plan and
            incorporate any modifications, additions or deletions to such
            Transformation Plan requested by Williams. If approved by Williams,
            in its reasonable discretion, the detailed Transformation Plan shall
            be appended to and incorporated in this Agreement as SCHEDULE H.2
            and shall supersede and replace the initial Transformation Plan.

      (c)   CONTENTS OF TRANSFORMATION PLAN. The Transformation Plan shall
            identify, among other things, (i) the transformational activities to
            be performed by the Provider and the changes in technology and
            business processes to be implemented by Provider, (ii) the date(s)
            by which each such activity or implementation is to be completed
            ("TRANSFORMATION MILESTONES"), (iii) a process and set of standards
            acceptable to Williams to which Provider will adhere in the
            performance of the Transformation Services and that will enable
            Williams to determine whether Provider has successfully completed
            the Transformation Services and the activities and deliverables
            associated with each Transformation Milestone, including measurable
            success criteria by Functional Service Area that Provider must meet
            before transforming the work any further; (iv) providing a process
            for Williams to delay Provider from proceeding with any part of the
            Transformation Plan, either current or future

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            plans, or altering the timing for implementation of parts of the
            Transformation Plan, if Williams determines that any part of the
            Transformation Plan poses a material risk or hazard to Williams's or
            an Eligible Recipient's business interests; (v) the contingency or
            risk mitigation strategies to be employed by Provider in the event
            of disruption or delay, and (vi) any transformational activities to
            be performed by Williams or the Eligible Recipients (provided that,
            Williams and the Eligible Recipients shall not be obligated to
            perform any transformational activities that are not specifically
            contemplated by this Agreement and expressly set forth in the
            Transformation Plan). If Williams elects to delay any part of the
            Transformation Plan pursuant to clause (iv) above, and such delay
            results in increased Charges or increased costs for Provider, then
            Williams shall pay such increased Charges or increased costs to
            Provider; provided, however, that (a) Provider has used commercially
            reasonable efforts to mitigate such increased Charges or costs, (b)
            Provider has notified Williams in advance of such fact and the need
            for such increased Charges or costs, and (c) Williams has approved
            in writing of such increased Charges or costs. In addition, Williams
            shall not incur any increase in Provider's Charges or costs in such
            circumstances to the extent that Williams's determination is based
            on Provider's failure to perform its transformation obligations or
            other material obligations under this Agreement.

      (d)   IMPLEMENTATION PLAN. At least thirty (30) days before the end of
            each calendar year, Provider shall deliver to Williams for
            Williams's review, comment and approval a detailed plan for the
            implementation of Transformation Services for the succeeding
            calendar year. Such implementation plan shall be based on and
            consistent with SCHEDULE H.2, and shall identify each Transformation
            Plan activity to be performed by Provider Personnel, and the
            acceptance testing and review process for the system changes being
            implemented. If approved by Williams, in its sole discretion, each
            such plan for each calendar year shall become a part of the
            Transformation Plan and be incorporated in SCHEDULE H.2.
            Notwithstanding the foregoing, following the completion by Provider
            of all Transformation Services contemplated by SCHEDULE H.2,
            Provider shall no longer be required to prepare and submit such a
            plan.

      (e)   PERFORMANCE. Provider shall perform the Transformation Services and
            implement the Transformation Plan in accordance with the timetable
            and Transformation Milestones set forth in the Transformation Plan,
            and Williams shall reasonably cooperate with Provider to assist
            Provider in implementing the Transformation Plan. Provider shall
            provide all cooperation and assistance

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            reasonably required or requested by Williams in connection with
            Williams's evaluation or testing of the deliverables resulting from
            implementation of the Transformation Plan. Provider shall implement
            the Transformation Plan in a manner that will not (i) materially
            disrupt or have a material adverse impact on the business or
            operations of Williams or the Eligible Recipients, (ii) degrade the
            Services then being received by them, or (iii) interfere with their
            ability to obtain the full benefit of the Services, except as may be
            otherwise provided in the Transformation Plan. Prior to undertaking
            any transformation activity, Provider shall discuss with Williams
            all known Williams-specific material risks and shall not proceed
            with such activity until Williams is reasonably satisfied with the
            plans with regard to such risks (provided that, neither Provider's
            disclosure of any such risks to Williams nor Williams's acquiescence
            in Provider's plans shall operate or be construed as limiting
            Provider's responsibilities under this Agreement). Provider shall
            identify and resolve, with Williams's reasonable assistance, any
            problems that may impede or delay the timely completion of any phase
            of the Transformation Plan.

      (f)   FAILURE TO MEET TRANSFORMATION MILESTONES.

            (i)   The Parties acknowledge and agree that the Transformation Plan
                  specifies various Transformation Milestones by which
                  transformational activities and/or deliverables are to be
                  completed. Provider recognizes that its failure to meet the
                  Transformation Milestones may have a material adverse impact
                  on the business and operations of Williams and the Eligible
                  Recipients and that the damages resulting from Provider's
                  failure to meet such Transformation Milestones are not capable
                  of precise determination. Accordingly, if Provider fails to
                  meet a Transformation Milestone, then, in addition to any
                  other remedies available to Williams under this Agreement, at
                  law, or in equity, Provider shall be subject to the imposition
                  of Deliverable Credits specified in SCHEDULE H.2 for such
                  Transformation Milestone, as compensation for Williams's
                  damages and not as a penalty. If Williams recovers other
                  monetary damages from Provider as a result of Provider's
                  failure to meet one or more Transformation Milestones,
                  Provider shall be entitled to set-off against such damages any
                  Deliverable Credits paid for the failures giving rise to such
                  recovery.

            (ii)  Neither the Transformation Services nor the activities and
                  deliverables associated with individual Transformation
                  Milestones shall be deemed complete until Williams has
                  determined that Provider has successfully

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                  completed them in accordance with the processes and standards
                  identified in the Transformation Plan.

4.4   TERMINATION ASSISTANCE SERVICES.

      (a)   AVAILABILITY. As part of the Services, and for the Charges set forth
            in SECTION 4.4(b)(8) and 4.4(b)(10) and SCHEDULE J, Provider shall
            provide to Williams, the Eligible Recipients or their designee(s)
            the Termination Assistance Services described in SECTION 4.4(b) and
            SCHEDULE I.

            (1)   PERIOD OF PROVISION. Provider shall provide such Termination
                  Assistance Services to Williams and any Eligible Recipients,
                  or their designee(s) (i) commencing upon notice from Williams
                  up to six (6) months prior to the expiration of the Term or on
                  such earlier date as Williams may request and continuing for
                  up to twelve (12) months following the effective date of the
                  expiration of the Term (as such Term may be extended pursuant
                  to SECTION 3.2), (ii) commencing upon any notice of
                  termination (including notice based upon breach or default by
                  Williams, breach or default by Provider or termination for
                  convenience by Williams) of the Term with respect to all or
                  any part of the Services, and continuing for up to twelve (12)
                  months following the effective date of such termination of all
                  or part of the Services, or (iii) commencing upon notice of
                  termination of all or part of the Services to an Eligible
                  Recipient no longer Controlled by Williams and continuing for
                  up to twelve (12) months following the effective date of such
                  termination; provided however, that if the Agreement is
                  terminated by Provider for Williams' failure to pay undisputed
                  charges, or Williams' failure to escrow amounts in accordance
                  with SECTION 12.4, Williams will be required to pay for
                  Termination Assistance Services in advance.

            (2)   EXTENSION OF SERVICES. Williams may elect, upon sixty (60)
                  days prior notice, to extend the effective date of any
                  expiration/termination of all or part of the Services, in its
                  sole discretion, provided that the total of all such
                  extensions will not exceed one hundred and eighty (180) days
                  following the originally specified effective date without
                  Provider's prior written consent. Williams also may elect,
                  upon sixty (60) days prior notice, to extend the period
                  following the effective date of any expiration/termination for
                  the performance of Termination Assistance Services, provided
                  that the period between the effective date and the completion
                  of all Termination Assistance Services is not greater than

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                  eighteen (18) months. In each case, if Williams provides less
                  than sixty (60) days prior notice of an extension, Provider
                  shall nonetheless use commercially reasonable efforts to
                  comply with Williams's request and provide the requested
                  Services and/or Termination Assistance Services.

            (3)   FIRM COMMITMENT. Provider shall provide Termination Assistance
                  Services to Williams and any Eligible Recipients, or their
                  designee(s), regardless of the reason for the expiration or
                  termination of the Term; provided, if this Agreement is
                  terminated by Provider under SECTION 20.1(b) for failure to
                  pay undisputed amounts or for failure to escrow amounts in
                  accordance with SECTION 12.4, Provider may require payment by
                  Williams in advance for Termination Assistance Services to be
                  provided or performed under this SECTION 4.4. At Williams's
                  request, Provider shall provide Termination Assistance
                  Services directly to an Eligible Recipient or an Entity
                  acquiring Control of an Eligible Recipient; provided that,
                  unless otherwise agreed by the Parties, all such Termination
                  Assistance Services shall be performed subject to and in
                  accordance with the terms and conditions of this Agreement.

            (4)   PERFORMANCE. To the extent Williams requests Termination
                  Assistance Services, such Termination Assistance Services
                  shall be provided subject to and in accordance with the terms
                  and conditions of this Agreement. Provider shall perform the
                  Termination Assistance Services with at least the same degree
                  of accuracy, quality, completeness, timeliness, responsiveness
                  and resource efficiency as it provided and was required to
                  provide the same or similar Services during the Term. The
                  quality and level of performance of the Termination Assistance
                  Services provided by Provider following the expiration or
                  termination of the Term as to all or part of the Services or
                  Provider's receipt of a notice of termination or non-renewal
                  shall continue to meet or exceed the Service Levels and shall
                  not be degraded or deficient in any respect. Accordingly,
                  Service Level Credits may still be earned for failure to meet
                  Service Levels during the period Termination Assistance
                  Services are provided. Provider Personnel (including all Key
                  Provider Personnel) reasonably considered by Williams to be
                  critical to the performance of the Services and Termination
                  Assistance Services shall be retained on the Williams account
                  through the completion of all relevant Termination Assistance
                  Services. Provider shall use commercially reasonable efforts
                  perform the Termination Assistance Services using personnel
                  dedicated to Williams's account, at no additional charge to
                  Williams and without impacting the provision of or the cost to

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                  render the Services. To the extent that Provider is not able
                  to perform Termination Assistance using personnel dedicated to
                  the account without impacting the provision of or the cost to
                  render the Services, Williams shall pay Provider for the
                  additional Provider resources required to perform such
                  Termination Assistance Services using rates that are
                  comparable to the rates for the Services provided under this
                  Agreement; provided, however, that (a) Provider has used
                  commercially reasonable efforts to mitigate such increased
                  costs, (b) Provider has notified Williams in advance of such
                  fact and the need for such additional costs, and (c) Williams
                  has approved in writing of such additional costs.

      (b)   SCOPE OF TERMINATION ASSISTANCE SERVICE. As part of the Termination
            Assistance Services, Provider will timely transfer the control and
            responsibility for all Services previously performed by or for
            Provider to Williams, the Eligible Recipients and/or their
            designee(s) by the execution of any documents reasonably necessary
            to effect such transfers. Additionally, Provider shall provide any
            and all reasonable assistance requested by Williams to allow, among
            other things:

              -   the Systems and processes associated with the Services to
                  operate efficiently;

              -   the Services to continue without interruption or adverse
                  effect; and

              -   the orderly transfer of the Services to Williams, the Eligible
                  Recipients and/or their designee(s).

            The Termination Assistance Services shall include, as requested by
            Williams, the Services, functions and responsibilities set forth on
            SCHEDULE I. In addition, in connection with such termination or
            expiration, Provider will provide the following assistance and
            Services at Williams's direction:

            (1)   GENERAL SUPPORT. Provider shall (i) assist Williams, an
                  Eligible Recipient, or their designee(s) in developing a
                  written transition plan for the transition of the Services to
                  Williams, an Eligible Recipient, or their designee(s), which
                  plan shall include (as requested by Williams) capacity
                  planning, facilities planning, systems planning, human
                  resources planning, telecommunications planning and other
                  planning necessary to effect the transition, (ii) perform
                  programming and consulting services as requested to assist in
                  implementing the transition plan, (iii) train personnel
                  designated by Williams, an Eligible Recipient, or their
                  designee(s) in the

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                  use of any business processes or associated Equipment,
                  Software, Systems, Materials or tools used in connection with
                  the provision of the Services, (iv) catalog all business
                  processes, Software, Williams Data, Equipment, Materials,
                  Third Party Contracts and tools used to provide the Services,
                  (v) provide machine readable and printed listings and
                  associated documentation for source code for Software owned by
                  Williams and source code to which Williams is entitled under
                  this Agreement and assist in its re-configuration, (vi)
                  analyze and report on the space required for the Williams Data
                  and the Software needed to provide the Services, (vii) assist
                  in the execution of a parallel operation, data migration and
                  testing process until the successful completion of the
                  transition to Williams, an Eligible Recipient, or their
                  designee(s), (viii) create and provide copies of the Williams
                  Data in the format and on the media reasonably requested by
                  Williams, (ix) provide a complete and up-to-date, electronic
                  copy of the Policy and Procedures Manual in the format and on
                  the media reasonably requested by Williams, and (x) provide
                  other technical assistance as requested by Williams, an
                  Eligible Recipient or their designee(s).

            (2)   HIRING.

                  (i)   Williams, the Eligible Recipients and/or their
                        designee(s) shall be permitted to undertake, without
                        interference from Provider, Provider Subcontractors
                        (subject to SECTION 4.4(b)(2)(ii) below) or Provider
                        Affiliates (including counter-offers), to hire,
                        effective after the later of the expiration or
                        termination of the Term or completion of any Termination
                        Assistance Services requested under SECTION 4.4(b)(8),
                        any Provider Personnel primarily assigned to the
                        performance of Services within the 12-month period prior
                        to the expiration or termination date. Provider shall
                        waive, and shall cause its Subcontractors (as
                        contemplated in SECTION 4.4(b)(2)(ii) below) and
                        Affiliates to waive, their rights, if any, under
                        contracts with such personnel restricting the ability of
                        such personnel to be recruited or hired by Williams, the
                        Eligible Recipients and/or their designee(s). Williams,
                        the Eligible Recipients and/or their designee(s) shall
                        have reasonable access to such Provider Personnel for
                        interviews, evaluations and recruitment. Williams shall
                        endeavor to conduct the above-described hiring activity
                        in a manner that is not unnecessarily disruptive of the
                        performance by Provider of its obligations under this
                        Agreement.

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                  (ii)  With respect to Subcontractors, Provider shall use all
                        commercially reasonable efforts to (A) obtain for
                        Williams, the Eligible Recipients and their designee(s)
                        the rights specified in this SECTION 4.4(b)(2)(ii), and
                        (B) ensure that the such rights are not subject to
                        subsequent Subcontractor approval or the payment by
                        Williams, an Eligible Recipient or their designee(s) of
                        any fees. If Provider is unable to obtain any such
                        rights with respect to a Subcontractor, it shall notify
                        Williams in advance and shall not use such Subcontractor
                        without Williams's approval (and absent such approval,
                        Provider's use of any such Subcontractor shall obligate
                        Provider to obtain or arrange, at no additional cost to
                        Williams, the rights specified in this SECTION
                        4.4(b)(2)(i), for Williams, the Eligible Recipients and
                        their designee(s) upon expiration or termination).

            (3)   SOFTWARE. As provided in SECTION 14.6, and subject to SECTION
                  6.4(c), Provider shall provide, and hereby grants to Williams
                  (with a right to sublicense to the Eligible Recipients and/or
                  Williams's designee), license, sublicense and/or other rights
                  to certain Software and other Materials used by Provider,
                  Provider Affiliates or Subcontractors in performing the
                  Services to the extent Williams is entitled to such license,
                  sublicense and/or other rights under SECTION 14.6, including,
                  where expressly provided, a copy of all source code, object
                  code and documentation related to such Software or other
                  Materials in Provider's possession or control in a form
                  reasonably requested by Williams.

            (4)   EQUIPMENT. Subject to SECTION 6.4(c), Williams, the Eligible
                  Recipients and/or their designee(s) shall have the right (but
                  not the obligation) to purchase, or assume the lease for, any
                  Equipment (including the Acquired Assets) owned or leased by
                  Provider that is primarily used by Provider, Provider
                  Subcontractors or Provider Affiliates to perform the Services.
                  Such Equipment shall be transferred in good working condition,
                  reasonable wear and tear excepted, as of the expiration or
                  termination date or the completion of any Services requiring
                  such Equipment requested by Williams under SECTION 4.4(b)(8),
                  whichever is later. Provider shall maintain such Equipment
                  through the date of transfer so as to be eligible for the
                  applicable manufacturer's maintenance program at no additional
                  charge to Williams. In the case of Provider-owned equipment,
                  Provider shall grant to Williams, the Eligible Recipients
                  and/or their designee(s) a warranty of title and a warranty
                  that such Equipment is free and clear of

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                  all liens and encumbrances. Such conveyance by Provider to
                  Williams, the Eligible Recipients and/or their designee(s)
                  shall be at fair market value. At Williams's request, the
                  Parties shall negotiate in good faith and agree upon the form
                  and structure of the purchase. In the case of leased
                  Equipment, Provider shall (i) represent and warrant that the
                  lease is not in default, (ii) represent and warrant that all
                  payments thereunder have been made through the date of
                  transfer, and (iii) notify Williams of any lessor defaults of
                  which it is aware at the time.

            (5)   WILLIAMS FACILITIES, EQUIPMENT AND SOFTWARE. Provider shall
                  vacate the Williams Facilities and return to Williams, if not
                  previously returned, any Williams owned or leased Equipment,
                  Williams Owned Software and Williams licensed Software, in
                  condition at least as good as the condition when made
                  available to Provider, ordinary wear and tear excepted. Such
                  Williams Facilities, Equipment and Software shall be vacated
                  and returned at the expiration or termination date or the
                  completion of any Services requiring such Williams Facilities,
                  Equipment and Software requested by Williams under SECTION
                  4.4(b)(8), whichever is later.

            (6)   PROVIDER SUBCONTRACTS AND THIRD PARTY CONTRACTS. Provider
                  shall inform Williams of all subcontracts (except Shared
                  Subcontractors) or Third Party Contracts primarily used by
                  Provider or Provider Subcontractors to perform the Services.
                  Subject to SECTIONS 6.4(c), Provider shall, at Williams's
                  request, cause any such Subcontractors or third party
                  contractors to either (as mutually agreed by the Parties) (i)
                  permit Williams, the Eligible Recipients and/or their
                  designee(s) to assume prospectively any or all such contracts
                  or (ii) use commercially reasonable efforts to cause such
                  third party contractors to enter into new contracts with
                  Williams or its designees on substantially the same terms and
                  conditions, including price. In the event of assignment to
                  Williams or its designee, Provider shall so assign the
                  designated subcontracts and Third Party Contracts to Williams,
                  the Eligible Recipients and/or their designee(s) as of the
                  expiration or termination date or the completion of any
                  Termination Assistance Services requiring such subcontracts or
                  Third Party Contracts requested by Williams under SECTION
                  4.4(b)(8), whichever is later. There shall be no charge or fee
                  imposed on Williams, the Eligible Recipients and/or their
                  designee(s) by Provider or its Subcontractors or third party
                  contractors for such assignment. Provider shall (i) represent
                  and warrant that it is not in default under such subcontracts
                  and Third Party Contracts, (ii) represent and warrant that all
                  payments thereunder

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                  through the date of assignment are current, and (iii) notify
                  Williams of any Subcontractor's or third party contractor's
                  default with respect to such subcontracts and Third Party
                  Contracts of which it is aware at the time. Provider shall
                  retain the right to utilize any such Subcontractor or third
                  party services in connection with the performance of services
                  for other Provider customers.

            (7)   OTHER SUBCONTRACTS AND THIRD PARTY CONTRACTS. In addition to
                  its obligations under SECTION 4.4(b)(6), Provider shall use
                  commercially reasonable efforts to make available to Williams,
                  the Eligible Recipients and/or their designee(s), pursuant to
                  reasonable terms and conditions, any Subcontractor or third
                  party services then being utilized by Provider in the
                  performance of the Services. Provider shall retain the right
                  to utilize any such Subcontractor or third party services in
                  connection with the performance of services for any other
                  Provider customer. Williams and the Eligible Recipients shall
                  retain the right to contract directly with any Subcontractor
                  or third party previously utilized by Provider to perform any
                  Services or to assume Provider's contract with such
                  Subcontractor or third party to the extent provided in SECTION
                  4.4(b)(6).

            (8)   EXTENSION OF SERVICES. As part of the Termination Assistance
                  Services, for a period of twelve (12) months following the
                  expiration or termination date, Provider shall provide to the
                  Eligible Recipient(s), under the terms and conditions of this
                  Agreement, at Williams's request, any or all of the Services
                  being performed by Provider prior to the expiration or
                  termination date, including those Services described in
                  SECTION 4.1 and SCHEDULE E; provided that Williams may extend
                  the period for the provision of such Services for up to six
                  (6) additional months in accordance with SECTION 4.4(a)(2). To
                  the extent Williams requests such Services, Williams will pay
                  Provider the Charges specified in SCHEDULE J that Williams
                  would have been obligated to pay Provider for such Services if
                  this Agreement had not yet expired or been terminated. To the
                  extent Williams requests a portion (but not all) of the
                  Services included in a particular Charge, the amount to be
                  paid by Williams will be equitably adjusted in proportion to
                  the portion of the Services included in the applicable Charge
                  that Provider will not be providing or performing.

            (9)   RATES AND CHARGES. Except as provided in SECTION 4.4(b)(8) and
                  (10), if Williams requests that Provider provide or perform
                  Termination Assistance Services in accordance with this
                  Agreement, Williams shall

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                  pay Provider the rates and charges specified in SCHEDULE J for
                  the additional Provider Personnel or resources required to
                  perform such Termination Assistance Services. To the extent
                  rates and charges for such Provider Personnel or resources are
                  not specified in SCHEDULE J, Williams shall pay Provider a
                  negotiated fee which shall be no less favorable to Williams
                  than the rates provided in SCHEDULE J or Provider's then
                  commercially available rates. To the extent the Termination
                  Assistance Services requested by Williams can be provided by
                  Provider using personnel and resources already assigned to
                  Williams, there will be no additional charge to Williams for
                  such Termination Assistance Services. If the Termination
                  Assistance Services requested by Williams cannot be provided
                  by Provider using personnel and resources then assigned to
                  Williams, Williams, in its sole discretion, may forego or
                  delay any work activities or temporarily or permanently adjust
                  the work to be performed by Provider, the schedules associated
                  therewith or the Service Levels to permit the performance of
                  such Termination Assistance Services using such personnel or
                  resources.

            (10)  PROPRIETARY COMMUNICATIONS NETWORK. If Provider uses a
                  proprietary communications network to provide Services to
                  Williams or the Eligible Recipients, then for a period of no
                  more than eighteen (18) months following the expiration or
                  termination date, Williams may request that Provider continue
                  to provide such proprietary communications network and other
                  Network Services at the rates, and subject to the terms and
                  conditions, set forth in this Agreement.

      (c)   RESOURCES. Provider shall ensure that, at all times during the Term,
            on thirty (30) days notice, it is able to deploy all necessary
            resources to perform Termination Assistance in accordance with this
            SECTION 4.4.

      (d)   SURVIVAL OF TERMS. This SECTION 4.4 shall survive
            termination/expiration of the Term.

      (e)   FAILURE TO PROVIDE TERMINATION ASSISTANCE SERVICES. This provision
            shall be as set forth in SECTION 4.4(e) of SCHEDULE S.

4.5   USE OF THIRD PARTIES.

      (a)   RIGHT OF USE. Nothing in this Agreement shall prevent Williams or
            any Eligible Recipient from obtaining from third parties (each, a
            "WILLIAMS THIRD PARTY

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            CONTRACTOR"), or providing to itself, any or all of the Services or
            any other services. Nor shall anything in this Agreement be
            construed or interpreted as limiting Williams's right or ability
            during the Term to add or delete Eligible Recipients or to increase
            or decrease its demand for Services. To the extent Williams or an
            Eligible Recipient obtains from Williams Third Party Contractors, or
            provides to itself, any of the Services, the amount to be paid to
            Provider by Williams will be equitably adjusted downward in
            accordance with SCHEDULE J and, subject to the minimum revenue
            commitments set forth in SCHEDULE J, in proportion to the portion of
            the Services that Provider will not be providing or performing.
            Similarly, to the extent Williams adds or deletes Eligible
            Recipients or increases or decreases its demand for Services, the
            amount to be paid to Provider by Williams will be adjusted in
            accordance with SCHEDULE J and the rates specified therein. Nothing
            in this SECTION 4.5(A) shall be construed to limit or change any
            minimum revenue commitment set forth in SCHEDULE J.

      (b)   PROVIDER COOPERATION.

            (i)   Provider shall fully cooperate with and work in good faith
                  with Williams or Williams Third Party Contractors as described
                  in SCHEDULE E or requested by Williams and at no additional
                  charge to Williams. Such cooperation may include: (A) timely
                  providing access to any facilities being used to provide the
                  Services, as necessary for Williams personnel or Williams
                  Third Party Contractors to perform the work assigned to them
                  (including, installation, maintenance or management of third
                  party software and equipment to provide the services to
                  Williams or the Eligible Recipients); (B) timely providing
                  reasonable electronic and physical access to the business
                  processes and associated Equipment, Materials and/or Systems
                  to the extent necessary and appropriate for Williams personnel
                  or Williams Third Party Contractors to perform the work
                  assigned to them; (C) timely providing written requirements,
                  standards, policies or other documentation for the business
                  processes and associated Equipment, Software, Materials or
                  Systems procured, operated, supported or used by Provider in
                  connection with the Services; (D) ensuring that there is no
                  degradation in the provision of the Services caused by the
                  adjustments made by Provider in transferring Services to a
                  third party, Williams or an Eligible Recipient; or (E) any
                  other cooperation or assistance reasonably necessary for
                  Williams personnel or Williams Third Party Contractors to
                  perform the work in question. Williams personnel and Williams
                  Third Party Contractors shall comply with Provider's
                  reasonable security and confidentiality requirements, and
                  shall, to the

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                  extent performing work on Software, Equipment or Systems for
                  which Provider has operational responsibility, comply with
                  Provider's reasonable standards, methodologies, and
                  procedures.

      (c)   NOTICE BY PROVIDER. Provider shall immediately notify Williams when
            it becomes aware that an act or omission of a Williams Third Party
            Contractor will cause, or has caused, a problem or delay in
            providing the Services, and shall use commercially reasonable
            efforts to work with Williams, the Eligible Recipients and the
            Williams Third Party Contractor to prevent or circumvent such
            problem or delay. Provider shall cooperate with Williams, the
            Eligible Recipients and Williams Third Party Contractors to resolve
            differences and conflicts arising between the Services and other
            activities undertaken by Williams, the Eligible Recipients or
            Williams Third Party Contractors. Any notification provided by
            Provider in accordance with this SECTION 4.5(C) shall not excuse
            Provider from the performance of any of its obligations under this
            Agreement.

4.6   ACQUISITION AND DIVESTITURE SERVICES. Provider shall provide the following
      Services (which, if applicable, may in part include New Services if the
      required services satisfy such definition) related to Entities acquired or
      divested by Williams.

      (a)   ACQUISITION SUPPORT. With respect to a potential acquisition by
            Williams, upon Williams's request, Provider will provide acquisition
            support (including assessments of the current technology
            environments to be acquired, potential integration approaches, and
            the potential net economic impact of the acquisition in connection
            with the Services) as reasonably necessary to assist Williams's
            assessment of the portion of the acquisition to which the Services
            will relate. Such support will be provided within the timeframe
            reasonably requested by Williams or as required by the timing of the
            transaction.

      (b)   MIGRATION OF SYSTEMS AND BUSINESS PROCESSES. As requested by
            Williams and as they relate to the Services, Provider will migrate
            the business processes, systems, applications and data of the
            acquired Entity to the Williams environment.

      (c)   ON-SITE SUPPORT. As requested by Williams, Provider will provide
            personnel to staff vacancies and to provide management for the
            information technology functions needed to support an acquisition,
            including on-site support at the location of the acquired Entity.

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      (d)   DIVESTITURES. From time to time, Williams may divest business units.
            In such cases, Provider will provide transition support services to
            Williams, the divested business unit or the acquiring Entity.
            Provider shall provide the services described in SECTION 11.1(E)
            with respect to such divestitures. Any revenues, resources or other
            similar usage measures in connection with services that are the same
            as, or similar to, the Services and that are obtained by any
            divested Williams business unit under a separate agreement between
            such business unit and Provider, shall count toward the satisfaction
            of any revenue, resource or other similar usage requirements under
            this Agreement.

5.    REQUIRED CONSENTS

5.1   PROVIDER RESPONSIBILITY.

      At no additional cost to Williams, Provider shall undertake all
      administrative activities necessary to obtain all Required Consents. At
      Provider's request, Williams will cooperate with Provider in obtaining the
      Required Consents by executing appropriate Williams approved written
      communications and other documents prepared or provided by Provider. With
      Williams's approval, Provider shall exercise for the benefit of Williams
      and the Eligible Recipients any rights Provider has to utilize or transfer
      license rights or other applicable rights under Provider's existing third
      party licenses, leases or contracts, and the Parties shall cooperate in
      minimizing or eliminating any costs associated therewith.

5.2   FINANCIAL RESPONSIBILITY.

      Provider shall pay all transfer, re-licensing or termination fees or
      expenses associated with obtaining any of the Required Consents described
      in clauses (iii), (iv) and (v) (collectively, the "PROVIDER REQUIRED
      CONSENTS") of the definition of Required Consents set forth in SECTION
      2.1. For all other Required Consents that are not Provider Required
      Consents, Provider shall pay up to two hundred fifty thousand dollars
      ($250,000) of such transfer, re-licensing or termination fees or expenses
      associated with such Required Consents. For any amounts payable in excess
      of such $250,000 for Required Consents that are not Provider Required
      Consents, the Parties shall equally share the financial responsibility for
      any transfer, re-licensing or termination fees or expenses associated with
      obtaining any such Required Consents or terminating any licenses or
      agreements as to which Provider is unable to obtain such Required
      Consents; provided, however, notwithstanding the foregoing, Williams shall
      be responsible for any fees or expenses for Required Consents for Williams
      Facilities.

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5.3   CONTINGENT ARRANGEMENTS.

      If, despite using all commercially reasonable efforts, Provider is unable
      to obtain a Required Consent, then, unless and until such Required Consent
      is obtained, Provider shall use commercially reasonable efforts to
      determine and adopt, subject to Williams's prior approval, such
      alternative approaches as are necessary and sufficient to provide the
      Services without such Required Consent. If such alternative approaches are
      required for a period longer than ninety (90) days following the
      Commencement Date, the Parties will equitably adjust the terms and reduce
      the prices specified in this Agreement to reflect any additional costs
      being incurred by Williams and any Services not being received by Williams
      and the Eligible Recipients. In addition, if Provider fails to obtain
      Required Consent within ninety (90) days of the Commencement Date and such
      failure has a material adverse impact on the use or enjoyment of the
      Services by Williams or the Eligible Recipients, Williams may terminate
      this Agreement or any affected portions thereof without any Termination
      Charges. Wind Down Charges shall be payable if and only if and only to the
      extent indicated as payable in SCHEDULE N. Except as otherwise expressly
      provided herein, the failure to obtain any Required Consent shall not
      relieve Provider of its obligations under this Agreement and Provider
      shall not be entitled to any additional compensation or reimbursement
      amounts in connection with obtaining or failing to obtain any Required
      Consent or implementing any alternative approach.

6.    FACILITIES, SOFTWARE, EQUIPMENT, CONTRACTS AND ASSETS ASSOCIATED WITH THE
      PROVISION OF SERVICES

6.1   SERVICE FACILITIES.

      (a)   SERVICE FACILITIES. The Services shall be provided at or from (i)
            the Williams Facilities described on SCHEDULE O.1, (ii) the Provider
            Facilities described on SCHEDULE O.2, or (iii) any other service
            location approved by Provider and Williams, in each case, for the
            particular Services to be performed at the particular facilities, as
            described in SCHEDULES O.1 and O.2. Provider shall obtain Williams's
            prior approval for any proposed relocation by Provider, its
            Affiliates or Subcontractors of the provision of a Service to a new
            or different Provider Facility. Williams acknowledges and has
            approved the Provider Facilities set forth on SCHEDULE O.2 as of the
            Effective Date for the provision of the Services and scope thereof
            described therein. Provider shall be financially responsible for all
            additional costs, taxes or expenses related to or resulting from any
            Provider-initiated relocation to a new or different Provider
            Facility, including any costs or expenses incurred or experienced by
            Williams or any Eligible Recipient as a result of such relocation.
            If (y) events or circumstances affecting a Provider-

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            provided location may have a negative impact on Provider's ability
            to provide the Services, or Williams's ability to provide the
            Services for itself or through any Williams Third Party Contractor
            (including Williams's ability to exercise all of its rights in
            connection with Termination Assistance Services or termination of
            this Agreement, or any portion thereof), or (z) with respect to a
            Provider-provided location, Williams has a substantial business or
            economic justification for requiring that Services be moved from
            that Provider-provided location, then, in each case, upon written
            request by Williams, Provider shall transition provision of the
            Services from the affected location to another Provider-provided
            location, as approved by Williams. If Williams requires Provider to
            relocate from a Provider-provided location, Provider shall do so;
            provided, that Williams shall pay Provider for its reasonable costs
            and expenses in relocation and Provider's Charges for the affected
            Services may be equitably adjusted (up or down) to reflect the fact
            that the Services are provided from a new service location, but only
            to the extent that there is a demonstrable and material affect on
            Provider's costs and expenses to provide the affected Services from
            the new location versus the prior location. In addition, Provider
            must us commercially reasonable efforts to minimize, and where
            possible avoid, any increased costs or expenses to Williams pursuant
            to this SECTION 6.1(A), including choosing an alternative location
            that does not result in increased costs and expenses.

      (b)   WILLIAMS FACILITIES. Williams shall provide Provider with the use of
            and access to the Williams Facilities (or equivalent space)
            described in SCHEDULE O.1 (for the periods specified in a space plan
            to be developed and mutually agreed to by the Parties during the
            Transition Period) solely as necessary for Provider to perform its
            obligations under this Agreement at no cost to Provider. Except as
            set forth in a SCHEDULE O.1 or as otherwise agreed to by the
            Parties, all Williams owned or leased assets provided for the use of
            Provider under this Agreement shall remain in Williams Facilities.
            In addition, all improvements or modifications to Williams
            Facilities requested by Provider shall be (i) subject to review and
            approval in advance by Williams, (ii) in strict compliance with
            Williams's then-current policies, standards, rules and procedures,
            and (iii) performed by and through Williams at Provider's expense.
            Williams shall own all improvements or modifications to Williams
            Facilities. Provider acknowledges and agrees that the facilities to
            be provided by Williams are sufficient for performing the Services
            and for satisfying Provider's responsibilities under this Agreement.
            THE Williams FACILITIES ARE PROVIDED BY Williams TO Provider ON AN
            AS-IS, WHERE-IS BASIS. Williams EXPRESSLY DISCLAIMS ANY WARRANTIES,
            EXPRESS OR IMPLIED, AS TO THE Williams FACILITIES, OR THEIR
            CONDITION OR SUITABILITY FOR USE BY

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            PROVIDER.

      (c)   FURNITURE, FIXTURES AND EQUIPMENT. Williams shall provide office
            space and office furniture at the Williams Facilities specified in
            SCHEDULE O.1 for the number of Provider Personnel and for such
            periods specified in a space plan to be developed and mutually
            agreed to by the Parties during the Transition Period. The office
            space and office furniture provided by Williams for the use of
            Provider Personnel will be generally comparable in quality to the
            office space and office furniture provided to the then-standard
            office space and office furniture provided to similarly situated
            Williams employees. Provider shall be financially responsible for
            providing all other office space, office furniture and fixtures
            needed by Provider or Provider Personnel (including Transitioned
            Employees) to provide the Services, and for all upgrades,
            replacements and additions to such office furniture or fixtures;
            provided that such office furniture and fixtures must be approved in
            advance by Williams and meet Williams's then-current standards; and
            provided further that Provider shall use commercially reasonable
            efforts to purchase and use surplus Williams furniture and fixtures
            to the extent available. Provider Personnel using the office
            facilities provided by Williams will be accorded reasonable access
            to the communications wiring in such facilities (including fiber,
            copper and wall jacks, subject to SECTION 6.1(d)) and the use of
            certain shared office equipment and services, such as photocopiers,
            local and long distance telephone service for Williams-related
            calls, telephone handsets, mail service, office support service
            (e.g., janitorial), heat, light, and air conditioning; provided that
            such access and usage shall be solely for and in connection with the
            provision of Services by such Provider Personnel; and provided
            further that Provider shall reimburse Williams for the additional
            incremental costs incurred by Williams or the Eligible Recipients if
            and to the extent Provider's technology solution, service delivery
            model and/or inefficiency cause its usage or consumption of such
            resources to exceed historical levels. Provider shall be responsible
            for providing all other office related equipment and services needed
            by Provider or Provider Personnel at such Williams Facilities to
            provide the Services, and for upgrades, improvements, replacements
            and additions to such equipment or services.

      (d)   PROVIDER'S RESPONSIBILITIES REGARDING WILLIAMS'S NETWORK. To the
            extent any Equipment provided or used by Provider or Provider
            Personnel is connected directly to the network(s) of Williams or any
            Eligible Recipient, such Equipment shall be (i) subject to review
            and approval in advance by Williams, (ii) in strict compliance with
            Williams's

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            then-current security policies, architectures, standards, rules and
            procedures, and (iii) in strict compliance with Williams's
            then-current hardware and software specifications, provided, in the
            cases of clauses (ii) and (iii) as such policies, standards, rules,
            procedures and specifications are communicated to Provider in
            writing (through the Williams Virtual Policy Center website or
            otherwise) and documented or referenced in the Policies and
            Procedures Manual. Provider shall not install or permit the
            installation of any other software on such Equipment without
            Williams's prior approval.

      (e)   PROVIDER'S RESPONSIBILITIES. Except as provided in SECTIONS 6.1(a),
            (b) and (c) and SECTION 6.4, Provider shall be responsible for
            providing all furniture, fixtures, Equipment, space and other
            facilities required to perform the Services and all upgrades,
            improvements, replacements and additions to such furniture,
            fixtures, Equipment, space and facilities. Without limiting the
            foregoing, Provider shall (i) provide all maintenance, site
            management, site administration and similar services for the
            Provider Facilities, and (ii) provide uninterrupted power supply
            services for the Provider Facilities.

      (f)   PHYSICAL SECURITY AT WILLIAMS FACILITIES. Williams is responsible
            for the physical security of the Williams Facilities; provided, that
            Provider shall be responsible for the safety and physical access and
            control of the areas that Provider is using in performing the
            Services and Provider shall not permit any person to have access to,
            or control of, any such area unless such access or control is
            permitted in accordance with control procedures approved by Williams
            or any higher standard agreed to by Williams and Provider. Provider
            shall be solely responsible for compliance by Provider Personnel
            with such control procedures, including obtaining advance approval
            to the extent required.

      (g)   STANDARDS, REQUIREMENTS AND PROCEDURES AT WILLIAMS FACILITIES.
            Except as provided in SECTION 6.1(f), Provider shall adhere to and
            enforce, and cause Provider Personnel to adhere to and enforce, the
            operational, safety and security standards, requirements and
            procedures described in the applicable lease and/or then in effect
            at the Williams Facilities, as such standards, requirements and
            procedures may be modified by Williams from time to time. Provider
            shall regularly advise Williams of other operational, safety and
            security practices, procedures and safeguards in effect at the
            facilities of other Provider customers, where those practices,
            procedures and safeguards are of a higher standard than those
            contemplated in this Agreement.

      (h)   EMPLOYEE SERVICES. Subject to applicable security requirements,
            Williams will permit Provider Personnel to use certain employee
            facilities (e.g., designated

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            parking facilities, cafeteria, and common facilities) at the
            Williams Facilities that are generally made available to the
            employees and contractors of Williams or the Eligible Recipients.
            The employee facilities in question and the extent of Provider
            Personnel's permitted use shall be specified in writing by Williams
            and shall be subject to modification without advance notice in
            Williams's sole discretion. Provider Personnel will not be permitted
            to use employee facilities designated by Williams for the exclusive
            use of certain Williams or Eligible Recipient employees and will not
            be entitled to the provision or reimbursement of paid parking.

      (i)   USE OF WILLIAMS FACILITIES.

            (i)   Unless Provider obtains Williams's prior written agreement,
                  which Williams may withhold in its sole discretion, Provider
                  shall use the Williams Facilities, and the Equipment and
                  Software located therein, only to provide the Services to
                  Williams and the Eligible Recipients.

            (ii)  Williams reserves the right to relocate any Williams Facility
                  from which the Services are then being provided by Provider to
                  another geographic location; provided that, in such event,
                  Williams will provide Provider with comparable office space in
                  the new geographic location. In such event, Williams shall pay
                  the applicable labor rate(s) for additional personnel,
                  reasonably required by Provider and for the incremental
                  Out-of-Pocket Expenses reasonably incurred by Provider in
                  physically relocating to such new geographic location;
                  provided that such relocation is not expressly contemplated in
                  this Agreement, and that Provider notifies Williams of such
                  additional required personnel and incremental Out-of-Pocket
                  Expenses, obtains Williams's approval prior to using such
                  personnel or incurring such expenses, and uses commercially
                  reasonable efforts to minimize such personnel and expenses. In
                  addition, if the space provided in the new geographic location
                  is more than fifty (50) miles from the Williams Facility
                  previously occupied, Williams shall reimburse Provider for (A)
                  the relocation payments made to Key Provider Personnel
                  selected and approved for relocation, and (B) the severance
                  benefits provided to impacted Provider Personnel who are not
                  relocated and cannot be redeployed within a reasonable period
                  of time; provided that the Key Provider Personnel, if any, to
                  be offered relocation are approved in advance by Williams,
                  such relocation payments and severance benefits are made in
                  accordance with Provider's then current relocation and
                  severance policies, Provider notifies Williams in advance of
                  such payment and

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                  benefits and obtains Williams's approval prior to incurring
                  such expenses, and Provider uses commercially reasonable
                  efforts to redeploy impacted Provider Personnel and otherwise
                  minimize the expenses to be reimbursed by Williams.

            (iii) Williams also reserves the right to direct Provider to cease
                  using all or part of the space in any Williams Facility from
                  which the Services are then being provided by Provider and to
                  thereafter use such space for its own purposes. In such event,
                  Williams shall pay the incremental Out-of-Pocket Expenses
                  reasonably incurred by Provider in leasing required substitute
                  new space; provided that such relocation direction is not
                  expressly contemplated in this Agreement and that Provider
                  notifies Williams of such additional required incremental
                  Out-of-Pocket Expenses, obtains Williams's approval prior to
                  or incurring such expenses; and uses commercially reasonable
                  efforts to minimize such expenses.

      (j)   CONDITIONS FOR RETURN. When the Williams Facilities are no longer to
            be used by Provider as contemplated by SECTION 6.1 or are otherwise
            no longer required for performance of the Services, Provider shall
            notify Williams as soon as practicable and shall vacate and return
            such Williams Facilities (including any improvements to such
            facilities made by or at the request of Provider) to Williams in
            substantially the same condition as when such facilities were first
            provided to Provider, subject to reasonable wear and tear.

      (k)   NO VIOLATION OF LAWS. Provider shall (i) treat and use the Williams
            Facilities in a reasonable manner, and (ii) ensure that neither
            Provider nor any of its Subcontractors commits, and use all
            commercially reasonable efforts to ensure that none of their
            business visitors or invitees commits, any act in violation of any
            Laws in such Provider occupied Williams Facility or any act in
            violation of Williams's insurance policies or in breach of
            Williams's obligations under the applicable real estate leases in
            such Provider occupied Williams Facilities (in each case, to the
            extent Provider has received notice of such insurance policies or
            real estate leases or should reasonably be expected to know of such
            obligations or limitations).

      (l)   COST OF EMPLOYEE MOVES. Prior to the Commencement Date, Williams
            shall determine whether and to what extent to relocate Williams
            employees and prospective Provider Personnel within Williams
            Facilities or to different Williams locations to facilitate the
            co-location of Williams employees and Provider Personnel or achieve
            more effective and efficient usage of available space. Each

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            Party shall be responsible for and pay the cost of moves of
            personnel related to moves initiated by such Party. For the
            avoidance of doubt, Provider shall pay for the cost of all moves of
            Williams Personnel identified on SCHEDULE M who become employees of
            Provider and who are required to be moved to a different location in
            accordance with Provider's plans for Services delivery.

6.2   USE OF PROVIDER FACILITIES.

      During the Term, Provider will provide to Williams during periodic visits
      at no charge (i) reasonable access to and use of Provider facilities where
      the Services are being performed, and (ii) access to reasonable
      work/conference space at Provider facilities where the Services are being
      performed, for the conduct of Williams's business. At Williams's request,
      Provider shall provide reasonable access to and use of such Provider
      facilities by Williams or Williams Third Party Contractors to install and
      manage third party software and equipment to provide services to Williams
      or Eligible Recipients.

6.3   WILLIAMS RULES/EMPLOYEE SAFETY.

      (a)   WILLIAMS RULES AND COMPLIANCE. In performing the Services and using
            the Williams Facilities, Provider shall observe and comply with all
            Williams policies, rules, and regulations applicable to Williams
            Facilities or the provision of the Services which have been
            communicated to Provider or Provider Personnel in advance by such
            means as are generally used by Williams to disseminate such
            information to its employees or contractors, including those set
            forth on SCHEDULE V and those applicable to specific Williams sites
            (collectively, "WILLIAMS RULES"). Provider acknowledges that it is
            fully informed as to the Williams Rules, both through due diligence
            and its hiring of the Transitioned Employees. Provider shall be
            responsible for the promulgation and distribution of Williams Rules
            to Provider Personnel as and to the extent necessary and
            appropriate. Additions or modifications to the Williams Rules will
            be communicated by Williams to Provider or Provider Personnel by
            such means generally used by Williams to disseminate such
            information to its employees or contractors. Provider and Provider
            Personnel shall observe and comply with such additional or modified
            Williams Rules.

      (b)   SAFETY AND HEALTH COMPLIANCE. Provider and Provider Personnel shall
            familiarize themselves with the premises and operations at each
            Williams Site or Williams Facility at or from which Services are
            rendered and the Williams Rules applicable to each such Site or
            Facility. Provider shall, and shall cause Provider Personnel to,
            observe and comply with all Laws applicable to the use of each

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            Williams Facility or Site in its provision of the Services,
            including environmental Laws and Laws regarding occupational health
            and safety. Provider shall be responsible for the compliance of
            Equipment, Software, Systems and Services for which it is
            operationally responsible with such Laws; provided, however, that
            Provider shall not be responsible for non-compliance with such Laws
            existing as of the Effective Date during the first six (6) months
            following the Commencement Date (subject to Provider's obligations
            to correct, at Williams's expense, any such non-compliance(s)).
            Provider and Provider Personnel also shall observe and comply with
            all Williams Rules with respect to safety, health, security and the
            environment and shall take all commercially reasonable precautions
            to avoid injury, property damage, spills or emissions of hazardous
            substances, materials or waste, and other dangers to persons,
            property or the environment. To the extent required by Williams,
            Provider Personnel shall receive prescribed training prior to
            entering certain Williams Sites or Facilities.

6.4   SOFTWARE, EQUIPMENT AND THIRD PARTY CONTRACTS.

      (a)   FINANCIAL RESPONSIBILITY. Provider shall be responsible for any
            third party fees or expenses on or after the Commencement Date
            associated with Software, Equipment, Equipment Leases and related
            Third Party Contracts for which Provider is financially responsible
            under SCHEDULE E or U and any other Third Party Contracts (excluding
            Third Party Contracts administered by Provider on a pass-through
            basis, which are addressed in SECTION 11.2) used by Provider to
            provide the Services. Provider shall not be responsible for such
            fees or expenses owed by Williams prior to the Commencement Date.
            Williams shall be responsible for third party fees or expenses
            incurred on or after the Commencement Date associated with Software,
            Equipment, Equipment Leases and Third Party Contracts for which
            Williams is financially responsible under SCHEDULE E or U. Unless
            otherwise expressly provided, each Party also shall be responsible
            for any third party fees or expenses on or after the Commencement
            Date associated with new, substitute or replacement Software,
            Equipment, Equipment Leases or Third Party Contracts (including
            Upgrades, enhancements, new versions or new releases of such
            Software or Equipment) for which such Party is financially
            responsible under SCHEDULE E or U.

      (b)   OPERATIONAL RESPONSIBILITY. With respect to Software, Equipment,
            Equipment leases and related Third Party Contracts for which
            Provider is operationally responsible under SCHEDULE E or U and any
            other Third Party Contracts (excluding Third Party Contracts
            administered by Provider on a pass-through basis, which are
            addressed in SECTION 11.2) used by Provider to provide the

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            Services, Provider shall be responsible for (i) the evaluation,
            procurement, testing, installation, rollout, use, support,
            management, administration, operation and maintenance of such
            Software, Equipment, Equipment leases and Third Party Contracts;
            (ii) the evaluation, procurement, testing, installation, rollout,
            use, support, management, administration, operation and maintenance
            of new, substitute or replacement Software, Equipment, Equipment
            leases and Third Party Contracts (including Upgrades, enhancements,
            new versions or new releases of such Software); (iii) the
            performance, availability, reliability, compatibility and
            interoperability of such Software, Equipment and Third Party
            Contracts each in accordance with this Agreement, including the
            Service Levels and change management procedures; (iv) the compliance
            with and performance of all operational, administrative and
            contractual obligations specified in such licenses, leases and
            contracts; (v) the administration and exercise as appropriate of all
            rights available under such licenses, leases and contracts; and (vi)
            the payment of any fees, penalties, charges, interest or other
            expenses due and owing under or with respect to such Software
            Licenses, Equipment, Equipment leases and Third Party Contracts that
            are incurred, caused by or result from Provider's failure to comply
            with or perform its obligations under this SECTION 6.4(b) (except to
            the extent that such failure directly results from the acts or
            omissions of Williams, the Eligible Recipients or Williams's Third
            Party Contractors in contravention of its obligations under this
            Agreement).

      (c)   RIGHTS UPON EXPIRATION/TERMINATION.

            (i)   SOFTWARE. With respect to all Provider licensed Third Party
                  Software and related Third Party Contracts, Provider shall use
                  all commercially reasonable efforts to (A) obtain for
                  Williams, the Eligible Recipients and Williams's designees the
                  license, sublicense, assignment and other rights specified in
                  SECTIONS 4.4(b)(3), (B) ensure that the granting of such
                  license, sublicense, assignment and other rights is not
                  subject to subsequent third party approval or the payment by
                  Williams, an Eligible Recipient or Williams's designee of
                  license or transfer fees other than fees for periods after the
                  date of transfer or pursuant to SECTION 14.6(c), the license
                  fees relating to the period following expiration or
                  termination, (C) ensure that the terms, conditions and prices
                  applicable to Williams, the Eligible Recipients and/or
                  Williams's designees following expiration or termination are
                  no less favorable than those otherwise applicable to Provider
                  (unless and to the extent more favorable pricing is based upon
                  volume), and at least sufficient for the continuation of the
                  activities comprising the Services, and (D) ensure that
                  Williams and Williams's

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                  designee(s) shall have the right to review and disclose the
                  terms and conditions of all such licenses and related Third
                  Party Contracts to third party provider(s) in connection with
                  the procurement of services. If Provider is unable to obtain
                  any such rights and assurances, it shall notify Williams in
                  advance and shall not use such Software or Third Party
                  Contracts without Williams's approval (and absent such
                  approval, Provider's use of any such Software or Third Party
                  Contract shall obligate Provider to obtain or arrange, at no
                  additional cost to Williams, for such license, sublicense,
                  assignment or other right for Williams, the Eligible
                  Recipients and Williams's designees upon expiration or
                  termination). If Williams consents to Provider's use of
                  specific Software or Third Party Contracts under the foregoing
                  circumstances, such consent shall be deemed to be conditioned
                  on Provider's commitment to use all commercially reasonable
                  efforts to cause such third party to agree at expiration or
                  termination of this Agreement or the completion of Termination
                  Assistance Services to permit Williams or its designee to
                  assume prospectively the license or contract in question or to
                  enter into a new license or contract with Williams or its
                  designee on substantially the same terms and conditions,
                  including price. Williams may, in its sole discretion,
                  withhold its consent to any such Software or Third Party
                  Contract if, following expiration or termination (i) Williams,
                  the Eligible Recipients and Williams's designees would not be
                  entitled to the license, sublicense, assignment or other
                  rights specified in SECTION 4.4(B), (ii) the granting of such
                  license, sublicense, assignment and other rights would be
                  subject to subsequent third party approval or the payment by
                  Williams, an Eligible Recipient or Williams's designee of
                  license or transfer fees, or (iii) Williams would be obligated
                  to reimburse Provider for any termination or cancellation
                  fees, non-cancelable charges or other amounts under SCHEDULE
                  N.

            (ii)  EQUIPMENT. With respect to all Provider-owned or leased
                  Equipment, Equipment Leases and related Third Party Contracts
                  to be used primarily to provide the Services, Provider shall
                  use all commercially reasonable efforts to (A) obtain for
                  Williams, the Eligible Recipients and Williams's designees the
                  rights specified in SECTION 4.4(b)(4), (B) ensure that the
                  granting of such rights is not subject to subsequent third
                  party approval or the payment by Williams, an Eligible
                  Recipient or Williams's designee of transfer or other fees,
                  (C) ensure that the terms, conditions and prices applicable to
                  Williams, the Eligible Recipients and/or Williams's designees
                  following expiration or termination are no less favorable than

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                  those otherwise applicable to Provider and at least sufficient
                  for the continuation of the activities comprising the
                  Services, (D) ensure that neither the expiration/termination
                  of this Agreement nor the assignment of the lease or contract
                  will trigger less favorable terms, conditions or pricing, and
                  (E) ensure that Williams, the Eligible Recipients and
                  Williams's designee(s) shall have the right to review and
                  disclose the terms and conditions of all such leases and
                  related Third Party Contracts to third party provider(s) in
                  connection with the procurement of services.

            (iii) THIRD PARTY CONTRACTS. With respect to all other Provider
                  Third Party Contracts to be used primarily to provide the
                  Services, Provider shall use all commercially reasonable
                  efforts to (A) obtain for Williams, the Eligible Recipients
                  and Williams's designees the rights specified in SECTION
                  4.4(b)(6), (B) ensure that the granting of such rights is not
                  subject to subsequent third party approval or the payment by
                  Williams, an Eligible Recipient or Williams's designee of
                  transfer or other fees, (C) ensure that the terms, conditions
                  and prices applicable to Williams, the Eligible Recipients
                  and/or Williams's designees following expiration or
                  termination are no less favorable than those otherwise
                  applicable to Provider, and at least sufficient for the
                  continuation of the activities comprising the Services, (D)
                  ensure that neither the expiration/termination of this
                  Agreement nor the assignment of the contract will trigger less
                  favorable terms, conditions or pricing, and (E) ensure that
                  Williams, the Eligible Recipient and Williams's designee(s)
                  shall have the right to review and disclose the terms and
                  conditions of all such Third Party Contracts to third party
                  provider(s) in connection with the procurement of services.

            (iv)  ALTERNATIVE ARRANGEMENTS. If in any instance Provider is
                  unable to obtain any of the rights and assurances described in
                  SECTION 6.4(c)(i), (ii) OR (iii), it shall notify Williams in
                  advance and shall not use such Software, Equipment, Equipment
                  Lease or Third Party Contract without Williams's approval, and
                  absent such approval, Provider's use of any such Software,
                  Equipment, Equipment Lease or Third Party Contract shall
                  obligate Provider to obtain or arrange, at no additional cost
                  to Williams, for such license, sublicense, Equipment, lease,
                  sublease, assignment or other right for Williams, the Eligible
                  Recipients and their designee(s) upon expiration or
                  termination. If Williams so consents to Provider's use of any
                  specific Software Equipment, Equipment Lease or Third Party
                  Contracts under the foregoing circumstances, such consent
                  shall be deemed to be

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                  conditioned on Provider's commitment to use all commercially
                  reasonable efforts to cause such third party to agree at
                  expiration or termination of this Agreement or the completion
                  of Termination Assistance Services to permit Williams, the
                  Eligible Recipients and/or their designee(s) to assume
                  prospectively the license, lease or contract in question or to
                  enter into a new license, lease or contract with Williams, the
                  Eligible Recipients and/or their designee(s) on substantially
                  the same terms and conditions, including price.

      (d)   EVALUATION OF THIRD PARTY SOFTWARE, EQUIPMENT. In addition to its
            obligations under SECTION 6.4(a) and (b) and in order to facilitate
            Williams's control of architecture, standards and plans pursuant to
            SECTION 9.5, Provider shall use commercially reasonable efforts to
            evaluate any Third Party Software and Equipment selected by or for
            Williams or an Eligible Recipient to determine whether such Software
            and Equipment will adversely affect Williams's environment and/or
            Provider's ability to provide the Services. Provider shall
            diligently complete and report the results of such evaluation to
            Williams within a timeframe mutually agreed upon by the Parties ;
            provided, that Provider shall use all commercially reasonable
            efforts to respond more quickly in the case of a pressing business
            need or an emergency situation.

      (e)   BENEFITS PASS-THROUGH. With respect to any products and services
            relating to the Services which Williams requests procured by
            Provider for Williams on a cost plus, cost reimbursement or Pass
            Through Expense basis during the Term, Provider shall use
            commercially reasonable efforts to pass through to Williams all
            benefits offered by the manufacturers and/or suppliers of such
            products and services (including all warranties, refunds, credits,
            rebates, discounts, training, technical support and other
            consideration offered by such manufacturers and suppliers) except to
            the extent otherwise agreed by Williams. If Provider is unable to
            pass through any such benefit to Williams, it shall notify Williams
            in advance and shall not purchase such product or service without
            Williams's prior written approval.

      (f)   WILLIAMS PROVIDED EQUIPMENT. Williams shall provide Provider with
            the use of the Williams owned and leased Equipment identified on
            SCHEDULE O.3 (collectively, the "WILLIAMS PROVIDED EQUIPMENT") for
            the periods specified in such Schedule solely for and in connection
            with the provision of the Services. Notwithstanding the foregoing,
            except as provided in this SECTION 6.4(f) and SECTIONS 6.1(a), (b)
            AND (c), Provider shall be responsible for providing all Equipment
            required to perform the Services and all Upgrades, improvements,

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            replacements and additions thereto on and after the Commencement
            Date. Upon the expiration of the period specified in SCHEDULE O.3
            for each item of Williams Provided Equipment (or when such Williams
            Provided Equipment is no longer required by Provider for the
            performance of the Services), Provider shall promptly return such
            Williams Provided Equipment to Williams in substantially the same
            condition (as it may have been modified or improved by Provider with
            Williams's approval) as when such Williams Provided Equipment was
            first provided to Provider, subject to reasonable wear and tear. THE
            WILLIAMS PROVIDED EQUIPMENT IS PROVIDED BY WILLIAMS TO PROVIDER ON
            AN AS-IS, WHERE-IS BASIS. WILLIAMS EXPRESSLY DISCLAIMS ANY
            WARRANTIES, EXPRESS OR IMPLIED, AS TO THE WILLIAMS PROVIDED
            EQUIPMENT, OR ITS CONDITION OR SUITABILITY FOR USE BY PROVIDER TO
            PROVIDE THE SERVICES, INCLUDING WARRANTIES OF NON-INFRINGEMENT,
            MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE.

6.5   ASSIGNMENT OF LICENSES, LEASES AND RELATED AGREEMENTS.

      (a)   ASSIGNMENT AND ASSUMPTION. On and as of the Commencement Date,
            Williams shall assign to Provider, and Provider shall assume and
            agree to perform all obligations related to, the Software licenses,
            Equipment Leases and Third Party Contracts for which Provider is
            financially responsible under SECTION 6.4 and SCHEDULES E and U,
            that are designated to be assigned on SCHEDULES F.2, F.3 and F.4.
            Williams and Provider shall execute and deliver a mutually
            satisfactory assignment and assumption agreement with respect to
            such leases, licenses and agreements, evidencing the assignment and
            assumption provided for herein.

      (b)   ITEMS NOT ASSIGNABLE BY COMMENCEMENT DATE. With respect to any such
            Software licenses, Equipment Leases or Third Party Contracts that
            cannot, as of the Commencement Date, be assigned to Provider without
            breaching their terms or otherwise adversely affecting the rights or
            obligations of Williams or Provider thereunder, the performance
            obligations shall be deemed to be subcontracted or delegated to
            Provider until any requisite consent, notice or other prerequisite
            to assignment can be obtained, given or satisfied by Provider. It is
            understood that, from and after the Commencement Date, Provider, as
            a subcontractor or delegatee, shall be financially and operationally
            responsible for such Software license, Equipment Lease or Third
            Party Contract as Williams's agent pursuant to SECTION 9.11(b).
            Provider shall use all commercially reasonable efforts to satisfy
            the consent, notice or other prerequisites to assignment and, upon
            Provider doing

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            so, the Software license, Equipment Lease or Third Party Contract
            shall immediately be assigned and transferred to and assumed by
            Provider.

      (c)   NON-ASSIGNABLE ITEMS. If, after Provider using commercially
            reasonable efforts for a reasonable period of time, a license, lease
            or agreement cannot be assigned without breaching its terms or
            otherwise adversely affecting the rights or obligations of Williams
            or Provider thereunder, the Parties shall take such actions and
            execute and deliver such documents as may be necessary to cause the
            Parties to realize the practical effects of the allocation of
            responsibilities intended to be effected by this Agreement.

      (d)   MODIFICATION AND SUBSTITUTION. Provider may terminate, shorten,
            modify or extend the Software licenses, Equipment Leases and Third
            Party Contracts for which Provider is financially responsible under
            SCHEDULES E and U of this Agreement and may substitute or change
            suppliers relating to goods or services covered thereby; so long as,
            except as otherwise disclosed by Provider and agreed to by Williams,
            such change(s) (i) do not constitute a breach of any obligation of
            Williams or the Eligible Recipients under such Software licenses,
            Equipment Leases or Third Party Contracts, (ii) do not result in
            additional financial obligations, financial or operational risk or
            Losses to Williams or the Eligible Recipients; (iii) do not result
            in any increase to Williams or the Eligible Recipients in the cost
            of receiving the Services; and (iv) if assumable by Williams, do not
            provide for less favorable terms, conditions or prices for Williams,
            the Eligible Recipients and/or their designee(s) following the
            expiration or termination of the Term or any applicable Service than
            would otherwise be applicable to Provider (except for terms,
            conditions or prices available to Provider because of its volume
            purchases). Provider's rights under the immediately preceding
            sentence are conditioned upon Provider paying all applicable
            termination or cancellation charges, Losses and other amounts due to
            the applicable supplier associated with such action. Notwithstanding
            anything to the contrary herein, Provider shall not terminate,
            shorten or modify without Williams's prior written consent any
            license for Third Party Software either created exclusively for
            Williams or the Eligible Recipients or otherwise not commercially
            available. Provider shall reimburse Williams and the Eligible
            Recipient(s) for any termination charges, cancellation charges, or
            other amounts paid by them at Provider's direction in connection
            with obtaining any such modification.

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6.6   LICENSE TO WILLIAMS THIRD PARTY SOFTWARE AND MATERIALS.

      Subject to Provider having obtained any Required Consents, Williams hereby
      grants to Provider, for the sole purpose of performing the Services and
      solely to the extent of Williams's underlying rights, the same rights of
      access and use as Williams possesses under the applicable software
      licenses with respect to Williams licensed Third Party Software and
      Materials. Williams also shall grant such rights to Subcontractors
      designated by Provider if and to the extent necessary for Provider to
      provide the Services. Except as otherwise agreed by the applicable third
      party licensors, Provider and its Subcontractors shall comply with the
      duties, including use restrictions and those of nondisclosure, imposed on
      Williams by such licenses. In addition, each Subcontractor shall sign a
      written agreement to be bound by all of the terms contained herein
      applicable to such Third Party Software and Materials, including, to the
      extent applicable, the terms specified in this Section and those
      pertaining to the ownership of such Software and Materials and any
      Derivative Works developed by the Parties, the scope and terms of the
      license, the restrictions on the use of such Software and Materials, and
      the obligations of confidentiality, etc. Except as otherwise requested or
      approved by Williams (or the relevant licensor), Provider and its
      Subcontractors shall cease all use of such Third Party Software and
      Materials upon the end of the Term and the completion of any Termination
      Assistance Services requested by Williams pursuant to SECTION 4.4. THE
      WILLIAMS LICENSED THIRD PARTY SOFTWARE AND MATERIALS IS PROVIDED BY
      WILLIAMS TO PROVIDER AND ITS SUBCONTRACTORS ON AN AS-IS, WHERE-IS BASIS.
      WILLIAMS EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR
      IMPLIED, AS TO SUCH WILLIAMS LICENSED THIRD PARTY SOFTWARE AND MATERIALS,
      OR THE CONDITION OR SUITABILITY OF SUCH SOFTWARE AND MATERIALS FOR USE BY
      PROVIDER OR ITS SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING
      WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

6.7   LICENSE TO PROVIDER LICENSED THIRD PARTY SOFTWARE.

      As of the Commencement Date and subject to Provider having obtained any
      Required Consents, Provider hereby grants to Williams and the Eligible
      Recipients, at no additional charge, for the sole purpose of receiving the
      Services during the Term and any Termination Assistance Services period,
      and solely to the extent of Provider's underlying rights, the same rights
      of access and use as Provider possesses under the applicable software
      licenses with respect to Provider licensed Third Party Software, a
      non-exclusive, royalty-free right and license to access and/or use the
      Third Party Software and Materials as to which Provider holds the license
      or for which Provider is financially responsible

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      under this Agreement (including related documentation, methodology and
      tools) to the extent reasonably necessary to receive the full benefit of
      the Services during the Term and any Termination Assistance Services
      period. In addition, at no additional Charge, and subject to Provider
      obtaining any Required Consents, Provider hereby grants to Williams Third
      Party Contractor(s) a non-exclusive, royalty-free right and license to
      access and/or use such Materials and Software (including related
      documentation, methodology and tools) during the Term and any Termination
      Assistance Services period, for the benefit of Williams and the Eligible
      Recipients, as and to the extent reasonably necessary for such Williams
      Third Party Contractor(s) to monitor, access, interface with or use the
      Materials and Software then being used by Provider in order for Williams
      and the Eligible Recipients to receive the benefit of the Services and the
      services of such Third Party Contractor(s). Williams, the Eligible
      Recipients, and Williams Third Party Contractors shall comply with the
      duties, including use restrictions and those of nondisclosure, imposed on
      Provider by such licenses; provided that Provider gives written advance
      notice to Williams, the Eligible Recipients, and Williams Third Party
      Contractors of such duties. Post-termination rights are set forth in
      ARTICLE 14.

6.8   ACQUIRED ASSETS.

      (a)   CONVEYANCE. Williams agrees to convey (or shall cause the applicable
            Eligible Recipient to convey) to Provider, and Provider agrees (or
            shall cause an Affiliate to agree) to accept, as of the Commencement
            Date, all of Williams's (or the applicable Eligible Recipient's)
            right, title and interest in and to the Acquired Assets. In
            consideration for such conveyance, Provider agrees to pay Williams
            or the applicable Eligible Recipient on the Commencement Date the
            Acquired Assets Credit specified in this Agreement. The Acquired
            Asset Credit shall be paid in the local currency of the country in
            which the asset is located or, at Williams's option, in the United
            States dollars, using the exchange rates specified in SCHEDULE J. In
            addition, Provider shall be responsible for, and shall pay, or
            provide evidence of exemption from, all sales, use, goods and
            services and other similar taxes arising out of the conveyance of
            the Acquired Assets. Williams represents and warrants to Provider
            that Provider (or its Affiliates) shall take good title to the
            Acquired Assets as of the Commencement Date, free and clear of all
            liens. The conveyance of the Acquired Assets shall be effected by
            the delivery of each Acquired Asset to the Provider where possible
            or, where this is not possible, by the delivery of a general
            assignment and bill of sale in substantially the form set forth in
            EXHIBIT 3. Except as otherwise expressly provided in this SECTION
            6.8, WILLIAMS OR THE APPLICABLE ELIGIBLE RECIPIENT CONVEYS THE
            ACQUIRED ASSETS TO PROVIDER ON AN "AS IS," "WHERE IS" AND "WITH ALL
            FAULTS" BASIS. WILLIAMS HEREBY DISCLAIMS ALL

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      WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE ACQUIRED ASSETS, OR
      THE CONDITION OR SUITABILITY OF SUCH ACQUIRED ASSETS FOR USE BY VENDOR TO
      PROVIDE THE SERVICES, INCLUDING WARRANTIES OF NON-INFRINGEMENT,
      MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

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6.9   MANAGED THIRD PARTIES.

      Provider shall manage the Managed Third Parties to perform in accordance
      with their agreements with Williams to the extent Williams makes those
      agreements available to Provider. Unless otherwise agreed in writing by
      the Parties, Provider shall be responsible for performing Services,
      complying with Service Levels and providing reports and other
      deliverables, even where doing so relies upon Managed Third Parties.
      Unless otherwise specified in SCHEDULE X or agreed in writing by the
      Parties, Provider shall be responsible for all costs and charges
      associated with such Managed Third Parties and for any failure by any
      Managed Third Party or its personnel to perform in accordance with this
      Agreement or to comply with any duties or obligations imposed on Provider
      under this Agreement to the same extent as if such failure to perform or
      comply was committed by Provider or Provider Personnel. Provider shall not
      be liable for the failure of a Managed Third Party to meet the specific
      contractual obligation of such Managed Third Party under the Managed Third
      Party's agreement with Williams or the Eligible Recipient (e.g., Provider
      will not have to pay for any service level credits payable by a Managed
      Third Party under its agreement with Williams); provided, however, that
      Provider shall notify Williams of deficiencies or other failures to
      perform by such Managed Third Party, and shall assist Williams in their
      appropriate resolution. If (i) a Service Level Failure of Provider is
      directly attributable to the failure of a Managed Third Party to meet its
      service level obligations under the Managed Third Party Agreement, as
      determined by a Root Cause Analysis, (ii) Provider promptly notifies
      Williams that such Managed Third Party is failing to meet its service
      level obligation and such failure will impair Provider's ability to meet
      its corresponding Service Level obligation, and (iii) Provider uses
      reasonably diligent efforts to meet such Service Level notwithstanding
      such failure by the applicable Managed Third Party, then, after
      establishing that clauses (i), (ii) and (iii) are satisfied, Provider
      shall be given relief from such Service Level obligation in respect of
      such Managed Third Party's failure to perform. In addition, the Parties
      shall continually meet and reasonably discuss continuing performance and
      material non-compliance issues with respect to any Managed Third Party.
      Provider shall be Williams's and the Eligible Recipients' sole point of
      contact regarding the services provided by such Managed Third Parties.

6.10  NOTICE OF DEFAULTS.

      Williams and Provider shall promptly inform the other Party in writing of
      any material breach of, or misuse or fraud in connection with, any Third
      Party Contract, Equipment lease or Third Party Software license used in
      connection with the Services of which it becomes aware and shall cooperate
      with the other Party to prevent or stay any such breach, misuse or fraud.

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7.    SERVICE LEVELS

7.1   GENERAL. From and after the Commencement Date, Provider shall perform the
      Services at the levels of accuracy, quality, completeness, timeliness,
      responsiveness and resource efficiency that are equal to or higher or
      better than the highest or best of (a) the applicable Service Levels set
      forth in SCHEDULE G, (b) the accepted industry norms applicable to the
      performance of such Services by top tier service providers, if such
      industry norms are documented and verifiable, or (c) the documented or
      otherwise verifiable levels of accuracy, quality, completeness,
      timeliness, responsiveness and productivity received by Williams or the
      Eligible Recipients in the twelve (12) months prior to the Commencement
      Date. To the extent the Parties have established a Service Level in
      SCHEDULE G for a specific Service, the obligations described in clause (b)
      shall not alter, expand or supersede such Service Level. Provider shall be
      responsible for meeting or exceeding the applicable Service Levels even
      where doing so is dependent on the provision of Services by Subcontractors
      or other non-Provider Personnel acting under the project-management
      direction of Provider (as opposed to acting as the employer), including
      Williams employees.

7.2   SERVICE LEVEL CREDITS.

      Provider recognizes that Williams is paying Provider to deliver the
      Services at specified Service Levels. If Provider fails to meet such
      Service Levels, then Provider shall pay or credit to Williams the
      performance credits specified in SCHEDULE G ("SERVICE LEVEL CREDITS") in
      recognition of the diminished value of the Services resulting from
      Provider's failure to meet the agreed upon level of performance, and not
      as a penalty. Under no circumstances shall the imposition of Service Level
      Credits be construed as Williams's sole or exclusive remedy for any
      failure to meet the Service Levels. However, if Williams recovers monetary
      damages from Provider as a result of Provider's failure to meet a Service
      Level, Provider shall be entitled to set-off against such damages any
      Service Level Credits paid for the failure giving rise to such recovery.

7.3   PROBLEM ANALYSIS.

      If Provider fails to provide Services in accordance with the Service
      Levels and this Agreement, Provider shall (after restoring service or
      otherwise resolving any immediate problem) (i) promptly investigate and
      report on the causes of the problem; (ii) provide a Root Cause Analysis of
      such failure as soon as practicable after such failure or at Williams's
      request (iii) implement remedial action and begin meeting the Service
      Levels as soon as practicable; (iv) advise Williams of the status of
      remedial efforts being undertaken with respect to such problem; (v)
      provide Williams reasonable evidence that

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      the causes of such problem have been or will be corrected on a permanent
      basis; and (vi) take all commercially reasonable action to prevent any
      recurrence of such problem. Provider shall use all commercially reasonable
      efforts to complete the Root Cause Analysis within fifteen (15) days;
      provided that, if it is not capable of being completed within fifteen (15)
      days using reasonable diligence, Provider shall complete such Root Cause
      Analysis as quickly as possible and shall notify Williams prior to the end
      of the initial fifteen (15) day period as to the status of the Root Cause
      Analysis and the estimated completion date.

7.4   CONTINUOUS IMPROVEMENT REVIEWS.

      (a)   IMPROVEMENT OF SERVICES QUALITY. Provider acknowledges that the
            quality of the Services provided in certain Service areas can and
            will be improved during the Term and agrees that the Service Levels
            in such Service areas will be enhanced periodically in recognition
            of the anticipated improvement in service quality. Provider will
            improve the quality of the Services provided in such areas to meet
            or exceed the enhanced Service Levels and will do so at no
            additional charge to Williams.

      (b)   INCREASE OF SERVICE LEVELS. In addition to the foregoing, Williams
            and Provider shall periodically (but at least annually) review the
            Service Levels and the performance data collected and reported by
            Provider in accordance with SCHEDULE G. As part of this review
            process, the Parties shall, at no additional cost to Williams,
            increase the Service Levels to reflect the higher performance levels
            actually attained or attainable by Provider in accordance with
            SCHEDULE G. In addition, subject to SECTION 11.5 and SCHEDULE G, the
            Parties shall agree, to the extent reasonable and appropriate, to
            (i) increase the Service Levels to reflect improved performance
            capabilities associated with advances in the proven processes,
            technologies and methods available to perform the Services; (ii) add
            new Service Levels to permit further measurement or monitoring of
            the accuracy, quality, completeness, timeliness, responsiveness,
            cost-effectiveness, or productivity of the Services; (iii) modify or
            increase the Service Levels to reflect changes in the processes,
            architecture, standards, strategies, needs or objectives defined by
            Williams; and (iv) modify or increase the Service Levels to reflect
            agreed upon changes in the manner in which the Services are
            performed by Provider.

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7.5   MEASUREMENT AND MONITORING.

      Provider shall, on or before the Commencement Date, implement measurement
      and monitoring tools and metrics as well as standard reporting procedures,
      all acceptable to Williams, to measure and report Provider's performance
      of the Services at a level of detail sufficient, as determined by
      Williams, to verify Provider's compliance with the applicable Service
      Levels. Williams or its designee shall have the right to audit all such
      measurement and reporting tools, performance metrics and reporting
      procedures. Provider shall provide Williams with on-line access to
      up-to-date problem management data and other data regarding the status of
      service problems, service requests and user inquiries. Provider also shall
      provide Williams with access to the data used by Provider to calculate its
      performance against the Service Levels and the measurement and monitoring
      tools and procedures utilized by Provider to generate such data for
      purposes of audit and verification. Williams shall not be required to pay
      any amount in addition to the Charges for such measurement and monitoring
      tools or the resource utilization associated with their use.

7.6   SATISFACTION SURVEYS.

      (a)   GENERAL. Within sixty (60) days after the Commencement Date and at
            agreed upon intervals thereafter, Provider and/or independent third
            parties engaged by Provider shall conduct the satisfaction surveys
            of Williams's management and End Users described in SCHEDULE Q in
            accordance with the survey protocols and procedures specified
            therein. To the extent Provider engages an independent third party
            to perform all or any part of any satisfaction survey, such third
            party shall be approved in advance by Williams.

      (b)   WILLIAMS CONDUCTED SURVEYS. In addition to the satisfaction surveys
            to be conducted by Provider or an independent third party pursuant
            to SECTION 7.6(A), Williams may survey End User satisfaction with
            Provider's performance in connection with and as part of broader End
            User satisfaction surveys periodically conducted by Williams. At
            Williams's request, Provider shall cooperate and assist Williams
            with the formulation of the survey questions, protocols and
            procedures and the execution and review of such surveys.

      (c)   SURVEY FOLLOW-UP. If the results of any satisfaction survey
            conducted pursuant to SECTION 7.6(a) or (b) indicate that the level
            of satisfaction with Provider's performance is less than the target
            level specified in SCHEDULE G and/or SCHEDULE Q, Provider shall
            promptly: (i) conduct a Root Cause Analysis as to the cause of the
            management or End User dissatisfaction; (ii) develop an action plan
            to address

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            and improve the level of satisfaction; (iii) present such plan to
            Williams for its review, comment and approval; and (iv) take action
            in accordance with the approved plan and as necessary to improve the
            level of satisfaction. Williams and Provider shall establish a
            schedule for completion of a Root Cause Analysis and the preparation
            and approval of the action plan which shall be reasonable and
            consistent with the severity and materiality of the problem;
            provided, that the time for completion of such tasks shall not
            exceed thirty (30) days from the date such user survey results are
            finalized and reported. Provider's action plan developed hereunder
            shall specify the specific measures to be taken by Provider and the
            dates by which each such action shall be completed. Following
            implementation of such action plan, Provider shall conduct follow-up
            surveys with the affected Williams users and management to confirm
            that the cause of any dissatisfaction has been addressed and that
            the level of satisfaction has improved. The Parties recognize that
            Provider's failure to attain the prescribed levels of satisfaction
            or to take the actions set forth in such action plan by the agreed
            upon dates may have an adverse impact on the business and operations
            of Williams and the Eligible Recipients and that certain damages
            resulting from Provider's failure to do so may not be capable of
            precise determination. Accordingly, if Provider fails to take the
            actions set forth in the action plan by the agreed upon dates, then,
            in addition to any other remedies available to Williams under this
            Agreement at law or in equity, Provider shall pay to Williams the
            applicable Service Level Credits specified in SCHEDULE G.

7.7   NOTICE OF ADVERSE IMPACT.

      If Provider Personnel becomes aware of any failure by Provider to comply
      with its obligations under this Agreement that, or any other situation
      that such Provider Personnel know (i) has impacted or reasonably could
      impact the maintenance of Williams's or any Eligible Recipient's financial
      integrity or internal controls, the accuracy of Williams's or any Eligible
      Recipient's financial, accounting, or human resources records and reports
      or compliance with Williams Rules, Williams Standards or applicable Laws,
      or (ii) has had or reasonably could have any other material adverse impact
      on the Services in question or the impacted business operations of
      Williams or the Eligible Recipients, then, Provider shall promptly inform
      Williams in writing of such situation and the impact or expected impact
      and Provider and Williams shall meet to formulate an action plan to
      minimize or eliminate the impact of such situation. The obligation to
      report situations unrelated to Provider's obligations under this Agreement
      shall not operate or be construed as imposing on Provider any affirmative
      obligation of inquiry not otherwise imposed by this Agreement.

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8.    PROJECT PERSONNEL

8.1   TRANSITIONED PERSONNEL.

      (a)   OFFERS AND EMPLOYMENT.

            (i)   PROVIDER OFFERS OF EMPLOYMENT. Provider shall extend offers of
                  employment to those Williams Personnel identified on SCHEDULE
                  M and shall waive certain preconditions to such offers,
                  including drug testing and/or medical examinations. Such
                  offers shall be for employment with Provider as either regular
                  employees, long-term supplemental employees or short-term
                  supplemental employees and in positions comparable to those
                  held by such employees at Williams, with initial base wages or
                  salaries, severance (subject to SECTION 8.2(f)) and other
                  terms of employment at least equal to that paid or provided to
                  such Williams Personnel as of the date of such offers and
                  variable compensation and employee benefits no less favorable
                  than those regularly available to similarly situated Provider
                  employees. Offers of employment as regular employees of
                  Provider shall be for an indeterminate period of time. Unless
                  otherwise specified below, in SCHEDULE M or agreed by the
                  Parties, Williams Personnel accepting such offers shall be
                  hired by Provider effective as of the Commencement Date. With
                  respect to the following Williams Personnel, such Williams
                  Personnel accepting such offers shall be hired by Provider
                  effective as of the dates listed below (each such Williams
                  Personnel, a "SECONDED EMPLOYEE" and each such date, a
                  "SECONDARY HIRING DATE"): (i) for Williams Personnel for which
                  a pension or retiree medical milestone date is specified in
                  SCHEDULE M, the first day of the first full month after such
                  milestone date; and (ii) for Williams Personnel who are
                  specified in SCHEDULE M as being subject to visa, immigration,
                  naturalization or other similar authorizations and
                  requirements and for which Provider, using commercially
                  reasonable efforts, is unable to complete the pre-employment
                  hiring process prior to the Commencement Date, such date as
                  mutually agreed to by the Parties. Williams shall make
                  available to Provider for the period starting on the
                  Commencement Date and ending on the applicable Secondary
                  Hiring Date (each a "SECONDMENT PERIOD") the Seconded
                  Employees for performance of the Services and the Seconded
                  Employees shall work under Provider's direction and
                  supervision during the Secondment Periods. Provider shall be
                  responsible for any failure by the Seconded Employees to
                  perform in accordance with Provider's obligations under this
                  Agreement. Provider

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                  shall reimburse Williams for the cost to Williams of employing
                  the Seconded Employees during the Secondment Periods that
                  would have been borne by Provider for salaries, incentive
                  compensation and benefits of such Seconded Employees during
                  the Secondment Period had they been hired by Provider as of
                  the Effective Date, instead of the Secondary Hiring Date, and
                  providing their services to Provider during the applicable
                  Secondment Period. The base salary, fringe rate and an
                  estimated Secondment Period for each Seconded Employee is set
                  forth in SCHEDULE M.

            (ii)  ON-LEAVE EMPLOYEES. With respect to any Williams Personnel
                  identified on SCHEDULE M who on the Commencement Date is on
                  leave status, including without limitation medical,
                  disability, industrial or sick leave, such employee shall
                  remain an employee of Williams until such employee returns to
                  work, with physician's release or other appropriate
                  documentation stating that such employee may resume his or her
                  prior work schedule. If such Williams Personnel returns to
                  work within six (6) months after the Commencement Date,
                  Provider shall promptly extend an offer of employment to such
                  employee and the compensation and other terms and conditions
                  of such offer shall be as set forth in this ARTICLE 8. If such
                  Williams Personnel does not return within such six (6) month
                  period, Provider shall be under no obligation to offer
                  employment to such employee or to treat such employee as a
                  Transitioned Employee hereunder.

            (iii) EMPLOYMENT EFFECTIVE DATE. All Williams Personnel who accept
                  Provider's offer of employment and begin work with Provider
                  pursuant to the foregoing paragraphs are herein referred to as
                  "TRANSITIONED EMPLOYEES." Each such Transitioned Employee's
                  "EMPLOYMENT EFFECTIVE DATE" shall be the effective date on
                  which Provider actually employs such employee.

      (b)   RELOCATION OF TRANSITIONED EMPLOYEES. Provider shall not relocate a
            Transitioned Employee or his or her assigned work location during
            the six (6) months immediately following such Transitioned
            Employee's Employment Effective Date, unless such relocation or
            reassignment is expressly disclosed in the Transitioned Employee's
            offer letter and agreed to by him or her at the time of hiring.

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      (c)   ADDITIONAL TRANSITIONED EMPLOYEES. During the six (6) months
            following the Commencement Date, the Parties may agree upon,
            additional Williams Personnel to whom offers of employment are to be
            extended by Provider. The compensation and other terms and
            conditions of such offers of employment shall be as set forth in
            this ARTICLE 8, and Williams Personnel accepting such offers shall
            be treated as Transitioned Employees for all purposes.

      (d)   REEMPLOYMENT OF TRANSITIONED EMPLOYEES. During the twenty-four (24)
            months following the Commencement Date, Williams may designate,
            subject to Provider's agreement (not to be unreasonably withheld),
            one or more Transitioned Employees to whom Williams may extend
            offers of reemployment. Provider shall actively support this process
            and not interfere with Williams's efforts to reemploy any such
            Transitioned Employee. Any Transitioned Employees so re-employed by
            Williams shall not be included in the calculation of the turnover
            rates specified in SECTION 8.4(b) and 8.8(c) below.

      (e)   TRAINING/CAREER OPPORTUNITIES. Provider shall offer training, skills
            development and career growth opportunities to Transitioned
            Employees that are at least as favorable as those offered generally
            to its similarly situated employees.

8.2   EMPLOYEE BENEFIT PLANS.

      (a)   GENERAL. Except as otherwise provided in this ARTICLE 8, Provider
            shall enroll each Transitioned Employee and his or her dependents,
            effective as of his or her Employment Effective Date, in the
            employee plans of Provider that are made available to similarly
            situated employees of Provider. Provider has listed all of such
            employee plans (and the eligibility of regular employees, long-term
            supplemental employees, and short-term supplemental employees
            therefor) on SCHEDULE M.1 and provided Williams with true and
            complete copies of the most recent summary plan descriptions and
            summary of material modifications for such employee plans or has
            provided a written summary where no current summary plan description
            exists. During the Term of this Agreement and any extensions
            thereof, compensation and benefits provided by Provider to
            Transitioned Employees shall be, in the aggregate, no less favorable
            than the compensation and benefits generally available to similarly
            situated Provider employees.

      (b)   YEARS OF SERVICE CREDIT. The service prior to his or her Employment
            Effective Date of a Transitioned Employee who is a regular employee
            of Provider shall be recognized by Provider under Provider's
            employee plans for purposes of vacation time, short term disability,
            long term disability, severance, and rule of 65

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            unsubsidized access for retiree medical. In addition, the service
            prior to his or her Employment Effective Date of a Transitioned
            Employee who is a long-term supplemental employee or a short-term
            supplemental employee of Provider, shall be recognized by Provider
            for purposes of SECTION 8.2(f) below.

      (c)   EMPLOYEE WELFARE BENEFIT PLANS. Subject to SECTION 8.2(a), each
            Transitioned Employee shall be eligible as of his or her Employment
            Effective Date to participate immediately in Provider's employee
            welfare benefit plans ("WELFARE PLANS"), which shall include medical
            care, hospitalization, life, accidental death and dismemberment,
            prescription drug, dental insurance benefits, short term disability
            and long term disability. Subject to SECTION 8.2(a), eligibility
            for, the benefits of, and the amount, if any, of employee
            contributions toward welfare plan coverage will be determined by
            Provider; provided, however, that each of Provider's welfare plans
            shall (i) waive all pre-existing condition exceptions, exclusionary
            provisions and/or waiting periods for each such Transitioned
            Employee and any eligible spouse or covered dependents, and (2)
            grant credit for years of service in accordance with SECTION 8.2(b).
            In addition, any out of pocket deductible amounts paid by any
            Transitioned Employee in the calendar year of his or her Employment
            Effective Date shall be applied toward any deductible required by
            Provider's group insurance program for the calendar year of his or
            her Employment.

      (d)   PAID-TIME-OFF (VACATION/SICK LEAVE). Beginning on his or her
            Employment Effective Date, Provider shall make available to all
            Transitioned Employees paid-time-off benefits for vacation and sick
            leave under its applicable plans, with years of service of such
            Transitioned Employees determined in accordance with SECTION 8.2(b).
            The paid-time-off benefits provided by Provider shall be no less
            favorable than the vacation and sick leave benefits generally
            available to similarly situated Provider employees. Provider shall
            make every effort to recognize vacations plans made by the
            Transitioned Employees and approved by Williams prior to his or her
            Employment Effective Date and shall permit such Transitioned
            Employees to incur negative leave balances for this purpose.

      (e)   BONUS PROGRAMS. Provider shall provide to the Transitioned Employees
            bonus programs no less favorable than the bonus programs available
            to similarly situated Provider employees.

      (f)   SEVERANCE PAY PLANS. The Parties responsibilities with respect to
            separation packages for Transitioned Employees are as set forth in
            SCHEDULE J.

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8.3   OTHER EMPLOYEE MATTERS.

      As of the Employment Effective Date, the Transitioned Employees shall be
      employees of Provider for all purposes. Provider shall be responsible for
      funding and distributing benefits under the benefit plans in which
      Transitioned Employees participate on or after the Transitioned Employee's
      Employment Effective Date and for paying any compensation and remitting
      any income, disability, withholding and other employment taxes for such
      Transitioned Employees beginning on the Employment Effective Date. Unless
      otherwise agreed, Williams shall be responsible for funding and
      distributing benefits under the Williams benefit plans in which
      Transitioned Employees participated prior to the Employment Effective Date
      and for paying any compensation and remitting any income, disability,
      withholding and other employment taxes for such Transitioned Employees for
      the period prior to the Employment Effective Date of such Transitioned
      Employee. Williams shall provide Provider with such information in
      Williams's possession reasonably requested by Provider in order to fulfill
      its obligations under this ARTICLE 8. Transitioned Employees who are
      short-term supplemental employees of Provider may elect to continue to
      receive the Williams medical and dental benefits such employee received
      from Williams immediately prior to the Employment Effective Date (as and
      to the extent permitted under the Consolidated Omnibus Budget
      Reconciliation Act of 1986, as amended) during the term of such
      Transitioned Employee's employment with Provider as a short-term
      supplemental employee and Williams shall continue to pay the employer's
      contribution for such benefits. Provider shall promptly reimburse Williams
      for the amount of all such contributions. No later than seven days prior
      to the Commencement Date, Provider shall notify Williams of the expected
      term of each short-term supplemental employee so that the reimbursement of
      such employer contribution may be administered. If Provider extends the
      term of employment of any short-term supplemental employees beyond the
      original term, Provider shall provide Williams reasonable notice of such
      extension so that such reimbursement may be extended. If Provider extends
      the term of any short-term supplemental employee greater than 12 months,
      Provider will convert such short-term supplemental employee either to a
      long-term supplemental or to a regular employee of Provider.

8.4   KEY PROVIDER PERSONNEL AND CRITICAL SUPPORT PERSONNEL.

      (a)   APPROVAL OF KEY PROVIDER PERSONNEL.

            (i)   Before assigning an individual to act as one of the Key
                  Provider Personnel whether as an initial assignment or a
                  subsequent assignment, Provider shall notify Williams of the
                  proposed assignment, shall introduce the individual to
                  appropriate Williams representatives, shall provide

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                  reasonable opportunity for Williams representatives to
                  interview the individual, and shall provide Williams with a
                  resume and such other information about the individual as may
                  be reasonably requested by Williams. If Williams in good faith
                  objects to the proposed assignment, the Parties shall attempt
                  to resolve Williams's concerns on a mutually agreeable basis.
                  If the Parties have not been able to resolve Williams's
                  concerns within five (5) business days of Williams
                  communicating its concerns, Provider shall not assign the
                  individual to that position and shall propose to Williams the
                  assignment of another individual of suitable ability and
                  qualifications.

            (ii)  Provider shall identify and obtain Williams's approval of all
                  Key Provider Personnel prior to the Commencement Date, but
                  unless otherwise agreed, the number of Key Provider Personnel
                  at any given point in time shall not exceed five percent (5%)
                  of the total number of Provider Personnel dedicated to
                  supporting Williams's account, but no less than 10 people at
                  any time (even if 10 people exceeds 5%). The Key Provider
                  Personnel that have been selected and approved as of the
                  Effective Date are listed in SCHEDULE C.

            (iii) Williams may from time to time determine the positions
                  designated as Key Provider Personnel under this Agreement with
                  Provider's approval which shall not be unreasonably withheld.

      (b)   CONTINUITY OF KEY PROVIDER PERSONNEL. Provider shall cause each of
            the Key Provider Personnel to devote substantially full time and
            effort to the provision of Services under this Agreement for, unless
            otherwise specified in SCHEDULE C, a minimum of two (2) years from
            the date he or she assumes the position in question (provided that,
            in the case of Key Provider Personnel assigned prior to the
            Commencement Date, the minimum period shall be two (2) years from
            the Commencement Date). Provider shall not transfer, reassign or
            remove any of the Key Provider Personnel (except as a result of
            voluntary resignation, involuntary termination for cause, illness,
            disability, or death) or announce its intention to do so during such
            two (2) year period without Williams's prior approval, which
            Williams may withhold in its sole discretion. In the event of the
            voluntary resignation, involuntary termination for cause, illness,
            disability or death of one of its Key Provider Personnel during or
            after the specified period, Provider shall (i) give Williams as much
            notice as reasonably possible of such development, and (ii)
            expeditiously identify and obtain Williams's approval of a suitable
            replacement. In addition, even after the specified two (2) year
            period, Provider

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            shall transfer, reassign or remove one of its Key Provider Personnel
            (except as a result of voluntary resignation, involuntary
            termination for cause, illness, disability, or death) only after (i)
            giving Williams at least forty-five (45) days prior notice of such
            action, (ii) identifying and obtaining Williams's approval of a
            suitable replacement at least thirty (30) days prior to such
            transfer, reassignment or removal and (iii) demonstrating to
            Williams's reasonable satisfaction that such action will not have an
            adverse impact on Provider's performance of its obligations under
            this Agreement. After such two year period, unless otherwise agreed,
            Provider shall not transfer, reassign or remove more than 50% Key
            Provider Personnel in any twelve (12) month period.

      (c)   CONTINUITY OF CRITICAL SUPPORT PERSONNEL. Provider shall cause each
            of the Critical Support Personnel to devote substantially full time
            and effort to the provision of Services under this Agreement for the
            lesser of (i) the two (2) year period immediately following his or
            her Employment Effective Date or (ii) the period from his or her
            Employment Effective Date until the completion to Williams's
            reasonable satisfaction of any necessary knowledge transfer from
            such Critical Support Personnel to other Provider Personnel, such
            shorter period to be agreed to by the Parties. Provider shall not
            transfer, reassign or remove any of the Critical Support Personnel
            (except as a result of voluntary resignation, involuntary
            termination for cause, illness, disability, or death) during the
            specified period without Williams's prior approval, which Williams
            may withhold in its sole discretion. In the event of the voluntary
            resignation, involuntary termination for cause, illness, disability
            or death of one of its Critical Support Personnel during the
            specified period, Provider shall (i) give Williams as much notice as
            reasonably possible of such development, and (ii) expeditiously
            identify and obtain Williams's approval of a suitable replacement.

      (d)   RETENTION AND SUCCESSION. Provider shall implement and maintain a
            retention strategy designed to retain Key Provider Personnel and
            Critical Support Personnel on the Williams account for the
            prescribed period. Provider shall also maintain active succession
            plans for each of the Key Provider Personnel positions. Provider
            shall implement various retention strategies to retain Key Provider
            Personnel and Critical Support Personnel, including but not limited
            to, granting stock options, awards, salary increases, recognition
            events and other retention and incentive programs on terms at least
            equal to those offered to similarly situated Provider employees.
            Upon termination or resignation of any Key Provider Personnel,
            Provider shall provide notice to Williams of such termination and
            identify potential suitable replacements.

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8.5   PROVIDER PROJECT EXECUTIVE.

      Provider shall designate a "PROVIDER PROJECT EXECUTIVE" for this Williams
      engagement who, unless otherwise agreed by Williams, shall maintain his or
      her office in Tulsa, Oklahoma. The Provider Project Executive shall (i) be
      one of the Key Provider Personnel; (ii) be a full time employee of
      Provider; (iii) devote his or her full time and effort to managing the
      Services; (iv) remain in this position for a minimum period of two (2)
      years from the initial assignment (except as a result of voluntary
      resignation, involuntary termination for cause, illness, disability, or
      death); (v) serve as the single point of accountability for the Services,
      (vi) be the single point of contact to whom all Williams communications
      concerning this Agreement may be addressed; (vii) have authority to act on
      behalf of Provider in all day-to-day matters pertaining to this Agreement;
      and (viii) have day-to-day authority for ensuring customer satisfaction
      and attainment of all Service Levels.

8.6   EVALUATION AND COMPENSATION OF PROVIDER PROJECT EXECUTIVE AND KEY PROVIDER
      PERSONNEL.

      Williams shall have a meaningful opportunity to provide information to
      Provider with respect to Williams's evaluation of the performance of the
      Provider Project Executive and the other Key Provider Personnel and such
      evaluation shall be considered and accorded substantial weight by Provider
      in establishing the incentive and annual total compensation of such
      individuals, in accordance with Provider's personnel policies for
      similarly situated employees (or a separate mutually agreed upon process,
      if such personnel policies are changed in a manner that eliminates such
      opportunity for Williams input). Such input may be based upon: (i) the
      level of customer satisfaction reflected in the periodic customer
      satisfaction surveys; (ii) the extent to which Provider has met or
      exceeded the Service Levels, Service Levels and Provider's other
      responsibilities and obligations under this Agreement; (iii) Provider's
      achievement of the objectives relating to Williams and its businesses set
      forth in SECTION 1.2, as reasonably determined by Williams and (iv)
      Williams's determination as to whether Provider has met the technical
      objectives set by the Williams executive officer sponsors (e.g., the Chief
      Financial Officer and the Chief Administrative Officer) or his or her
      designee.

8.7   PROVIDER PERSONNEL ARE NOT WILLIAMS EMPLOYEES.

      Except as otherwise expressly set forth in this Agreement, the Parties
      intend to create an independent contractor relationship and nothing in
      this Agreement shall operate or be construed as making Williams (or the
      Eligible Recipients) and Provider partners, joint venturers, principals,
      joint employers, agents or employees of or with the other. No

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      officer, director, employee, agent, Affiliate, contractor or subcontractor
      retained by Provider to perform work on Williams's behalf hereunder shall
      be deemed to be an officer, director, employee, agent, Affiliate,
      contractor or subcontractor of Williams or the Eligible Recipients for any
      purpose. Provider, not Williams or the Eligible Recipients, has the right,
      power, authority and duty to supervise and direct the activities of the
      Provider Personnel and to compensate such Provider Personnel for any work
      performed by them on the behalf of Williams or the Eligible Recipients
      pursuant to this Agreement. Each Party shall be responsible and therefore
      solely liable for all acts and omissions of its personnel to the extent
      required by applicable Law or specified in this Agreement.

8.8   REPLACEMENT, QUALIFICATIONS, AND RETENTION OF PROVIDER PERSONNEL.

      (a)   SUFFICIENCY AND SUITABILITY OF PERSONNEL. Provider shall assign (or
            cause to be assigned) sufficient Provider Personnel to provide the
            Services in accordance with this Agreement and such Provider
            Personnel shall possess suitable competence, ability and
            qualifications and shall be properly educated and trained for the
            Services they are to perform.

      (b)   REQUESTED REPLACEMENT. In the event that Williams determines
            lawfully and in good faith that the continued assignment to Williams
            of any individual Provider Personnel (including Key Provider
            Personnel) is not in the best interests of Williams or the Eligible
            Recipients, then Williams shall give Provider notice to that effect
            requesting that such Provider Personnel be replaced. Provider shall
            have ten (10) business days following Williams's request for removal
            of such Provider Personnel in which to investigate the matters
            forming the basis of such request, correct any deficient performance
            and provide Williams with assurances that such deficient performance
            shall not recur (provided that, if requested to do so by Williams
            for actual or suspected violations of Williams Rules, Provider shall
            immediately remove (or cause to be removed) the individual in
            question from all Williams sites pending completion of Provider's
            investigation and discussions with Williams). If, following such ten
            (10) business day period, Williams is not reasonably satisfied with
            the results of Provider's efforts to correct the deficient
            performance and/or to ensure its non-recurrence, Provider shall, as
            soon as possible, remove and replace such Provider Personnel with an
            individual of suitable ability and qualifications, without cost to
            Williams. Nothing in this provision shall operate or be construed to
            limit Provider's responsibility for the acts or omission of the
            Provider Personnel or be construed as joint employment.

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      (c)   TURNOVER RATE AND DATA. Provider shall use commercially reasonable
            efforts to keep the turnover rate of Provider Personnel to a level
            comparable to or better than the industry average for large,
            well-managed service companies performing services similar to the
            Services. Provider shall provide to Williams reports on a quarterly
            basis of the turnover rate of Provider Personnel. If Williams
            determines that the turnover rate of Provider Personnel is
            unacceptable and so notifies Provider, Provider shall within ten
            (10) business days (i) provide Williams with data concerning
            Provider's turnover rate of Provider Personnel, (ii) meet with
            Williams to discuss the reasons for the turnover rate of Provider
            Personnel, and (iii) submit a proposal for reducing the turnover
            rate of Provider Personnel for Williams's review and approval.
            Notwithstanding any transfer or turnover of Provider Personnel,
            Provider shall remain obligated to perform the Services without
            degradation and in accordance with the Service Levels. In addition,
            Provider shall notify Williams of any turnover of Provider Personnel
            with roles or functions that include the categories specified in the
            Policy and Procedures Manual. Such notice shall be provided to
            Williams within the timeframes specified in the Policy and
            Procedures Manual. Until such time as the Policy and Procedures
            Manual has been approved by Williams in accordance with this
            Agreement, Provider shall provide Williams with same day notice of
            any turnover of Provider Personnel.

      (d)   RESTRICTIONS ON PERFORMING SERVICES TO COMPETITORS. Neither Provider
            nor any Subcontractor shall cause or permit any Key Provider
            Personnel to perform services directly or indirectly for a Direct
            Williams Competitor either while engaged in the provision of
            Services or during the six (6) months immediately following the
            termination of his or her involvement in the provision of such
            Services without Williams's prior written consent. If the Parties
            agree to expand the scope of Services provided under this Agreement,
            then the Parties shall meet and discuss in good faith whether a
            restriction more stringent than that set forth in this SECTION
            8.8(d) is required to address Williams's concerns related to such
            expanded scope.

8.9   CONDUCT OF PROVIDER PERSONNEL.

      (a)   CONDUCT AND COMPLIANCE. While at Williams Facilities and Williams
            Sites, Provider Personnel shall (i) comply with the Williams Rules
            and other rules and regulations regarding personal and professional
            conduct generally applicable to personnel at such Williams
            Facilities and Williams Sites (and communicated to Provider in
            writing or by any other means generally used by Williams to
            disseminate such information to its employees or contractors), (ii)
            comply with

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            reasonable requests of Williams or the Eligible Recipients personnel
            pertaining to personal and professional conduct, (iii) attend
            workplace training offered by Williams and/or the Eligible
            Recipients at Williams's request, and (iv) otherwise conduct
            themselves in a businesslike manner.

      (b)   IDENTIFICATION OF PROVIDER PERSONNEL. All Provider Personnel shall
            clearly identify themselves to Williams, the other Eligible
            Recipients and third parties as Provider Personnel and not as
            employees of Williams and/or the Eligible Recipients. This shall
            include any and all communications, whether oral, written or
            electronic. Each Provider Personnel shall wear a badge indicating
            that he or she is employed by Provider or its Subcontractors when at
            a Williams Facility or Williams Site.

      (c)   RESTRICTION ON MARKETING ACTIVITY. Except for marketing
            representatives designated in writing by Provider to Williams, none
            of the Provider Personnel shall conduct any marketing activities to
            Williams or Eligible Recipient employees at Williams Facilities or
            Williams Sites (including marketing of any New Services), other
            than, subject to SECTION 13.3, reporting potential marketing
            opportunities to Provider's designated marketing representatives.

8.10  SUBSTANCE ABUSE.

      Provider represents and warrants that it has and will maintain substance
      abuse policies, in each case in conformance with applicable Laws, and
      Provider Personnel will be subject to such policies. Provider represents
      and warrants that it shall require its Subcontractors and Affiliates
      providing Services to have and maintain such policy in conformance with
      applicable Law and to adhere to this provision.

8.11  UNION AGREEMENTS AND WARN ACT.

      (a)   NOTICE BY PROVIDER. Provider shall provide Williams not less than
            ninety (90) days notice of the expiration of any collective
            agreement with unionized Provider Personnel if the expiration of
            such agreement or any resulting labor dispute could potentially
            interfere with or disrupt the business or operations of Williams or
            an Eligible Recipient or impact Provider's ability to timely perform
            its duties and obligations under this Agreement.

      (b)   WARN ACT COMMITMENT. Provider shall not, for a period of sixty (60)
            days after the Employment Effective Date, cause any of the
            Transitioned Employees to suffer "employment loss" as that term is
            construed under the Worker Adjustment and Retraining Notification
            Act ("WARN ACT"), if such employment loss could

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            create any liability for Williams, the Eligible Recipients, or its
            or their Affiliates, unless Provider delivers notices under the WARN
            Act in a manner and at a time such that Williams, the Eligible
            Recipients, or its or their Affiliates bear no liability with
            respect thereto.

      (c)   RESPONSIBILITY. Provider shall be responsible for any liability,
            cost, claim, expense, obligation or sanction attributable to any
            breach by Provider of SECTION 8.11(b) that results in Williams or
            the Eligible Recipients being in violation of the WARN Act or the
            regulations promulgated thereunder.

9.    PROVIDER RESPONSIBILITIES

9.1   POLICY AND PROCEDURES MANUAL.

      (a)   DELIVERY AND CONTENTS. As part of the Services, and at no additional
            cost to Williams, Provider shall deliver to Williams for its review,
            comment and approval (i) a reasonably complete draft of the Policy
            and Procedures Manual within forty-five (45) days after the
            Commencement Date, and (ii) a final draft of the Policy and
            Procedures Manual within thirty (30) days of Provider's receipt of
            Williams's comments and suggestions (the "POLICY AND PROCEDURES
            MANUAL"). At a minimum, the Policy and Procedures Manual shall
            include the following:

            (i)   a detailed description of the Services and the manner in which
                  each will be performed by Provider, including (A) the
                  Equipment, Software, and Systems to be procured, operated,
                  supported or used; (B) documentation (including operations
                  manuals, user guides, specifications, policies/procedures and
                  disaster recovery plans) providing further details regarding
                  such Services; and (C) the specific activities to be
                  undertaken by Provider in connection with each Service,
                  including, where appropriate, the direction, supervision,
                  monitoring, staffing, reporting, planning and oversight
                  activities to be performed by Provider under this Agreement;
                  and (D) the processes, methodologies and controls to be
                  implemented and used by Provider to meet its obligations in
                  this Agreement (including, its obligations under SECTION
                  15.10) regarding compliance with applicable Laws, and
                  generally accepted accounting principles;

            (ii)  the procedures for Williams/Provider interaction and
                  communication, including (A) call lists; (B) procedures for
                  and limits on direct communication by Provider with Williams
                  personnel; (C) problem management and escalation procedures;
                  (D) priority and project

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                  procedures; (E) Acceptance testing and procedures; (F) Quality
                  Assurance procedures and checkpoint reviews; and (G) annual
                  and quarterly financial objectives, budgets, and performance
                  goals;

            (iii) processes that conform and integrate with Williams's change
                  control procedures and the regulatory compliance requirements
                  (as further described in SECTION 15.10 and 15.14); and

            (iv)  practices and procedures addressing such other issues and
                  matters as Williams shall require.

                  Provider shall incorporate Williams's then current policies
                  and procedures in the Policy and Procedures Manual to the
                  extent it is directed to do so by Williams.

      (b)   REVISION AND MAINTENANCE. Provider shall incorporate any comments or
            suggestions of Williams into the Policy and Procedures Manual and
            shall deliver a final revised version to Williams within thirty (30)
            days of its receipt of such comments and suggestions for Williams's
            approval. The Policy and Procedures Manual will be delivered and
            maintained by Provider in hard copy and electronic formats and will
            be accessible electronically via a secure web site to Williams
            management and End Users in a manner consistent with Williams's
            security policies.

      (c)   COMPLIANCE. Provider shall perform those Services which are
            generally subject to generally accepted accounting principles in
            accordance with generally accepted accounting principles (except as
            otherwise instructed by Williams) and Williams's then current
            policies and procedures until the Policy and Procedures Manual is
            finalized and agreed upon by the Parties. Thereafter, Provider shall
            perform the Services in accordance with the Policy and Procedures
            Manual. In the event of a conflict between the provisions of this
            Agreement and the Policy and Procedures Manual, the provisions of
            this Agreement shall control unless the Parties expressly agree
            otherwise and such agreement is set forth in the relevant portion of
            the Policy and Procedures Manual.

      (d)   MODIFICATION AND UPDATING. Provider shall promptly modify and update
            the Policy and Procedures Manual monthly to reflect changes in the
            operations or procedures described therein and to comply with
            Williams Standards, the Technology and Business Process Plan and
            Strategic Plans as described in SECTION 9.5. Provider shall provide
            the proposed changes in the manual to Williams for review, comment
            and approval. To the extent such change could (i)

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            increase Williams's total costs of receiving the Services; (ii)
            require material changes to the facilities, systems, software or
            equipment of Williams and/or the Eligible Recipients; (iii) have a
            material adverse impact on the functionality, interoperability,
            performance, accuracy, speed, responsiveness, quality or resource
            efficiency of the Services, or (iv) violate or be inconsistent with
            the Williams Standards, Provider shall not implement such change
            without first obtaining Williams's approval, which Williams may
            withhold in its sole discretion.

9.2   REPORTS.

      (a)   REPORTS. Provider shall provide Williams with reports pertaining to
            the performance of the Services and Provider's other obligations
            under this Agreement sufficient to permit Williams to monitor and
            manage Provider's performance ("REPORTS"). The Reports to be
            provided by Provider shall include those described in SCHEDULE R in
            the format and at the frequencies provided therein, as well as those
            provided by Williams prior to the Commencement Date. In addition,
            from time to time, Williams may identify additional Reports to be
            generated by Provider and delivered to Williams on an ad hoc or
            periodic basis. All Reports shall be provided to Williams as part of
            the Services and at no additional charge to Williams. The Reports
            described in SCHEDULE R and, to the extent reasonably possible, all
            other Reports shall be provided to Williams (i) by secure on-line
            connection in an electronic format capable of being accessed by
            Microsoft Office components and downloadable by Williams, with the
            information contained therein capable of being displayed graphically
            and accessible from a web browser, or, (ii) at Williams' request, in
            traditional printed form.

      (b)   BACK-UP DOCUMENTATION. As part of the Services, Provider shall
            provide Williams with such documentation and other information
            available to Provider as may be reasonably requested by Williams
            from time to time in order to verify the accuracy of the Reports
            provided by Provider. In addition, Provider shall provide Williams
            with all documentation and other information reasonably requested by
            Williams from time to time to verify that Provider's performance of
            the Services is in compliance with the Service Levels and this
            Agreement.

      (c)   CORRECTION OF ERRORS. As part of the Services and at no additional
            charge to Williams, Provider shall promptly correct any errors or
            inaccuracies in or with respect to the Reports, the information or
            data contained in such Reports, or other contract deliverables
            caused by Provider or its agents, Subcontractors, Managed

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            Third Parties or third party product or service providers used by
            Provider to provide the Services.

9.3   GOVERNANCE MODEL; MEETINGS.

      (a)   GOVERNANCE MODEL. The Parties will manage their relationship under
            this Agreement using the governance model in SCHEDULE T. The Parties
            shall use all commercially reasonable efforts to complete and agree
            upon SCHEDULE T on or before the Commencement Date.

      (b)   MEETINGS. During the Term, representatives of the Parties shall meet
            periodically or as requested by Williams to discuss matters arising
            under this Agreement, including any such meetings provided for under
            the Transition Plan, the Transformation Plan and the Implementation
            Plan. Each Party shall bear its own costs in connection with the
            attendance and participation of such Party's representatives in such
            meetings. Such meetings shall include, at a minimum, the following
            (except to the extent the Parties agree on a different meeting
            schedule as set forth in SCHEDULE T from time to time):

            (i)   a periodic meeting at least monthly to review performance and
                  monthly reports, planned or anticipated activities and changes
                  that might impact performance, and such other matters as
                  appropriate;

            (ii)  a quarterly management meeting to review the monthly reports
                  for the quarter, review Provider's overall performance under
                  the Agreement, review progress on the resolution of issues,
                  provide a strategic outlook for Williams's and the Eligible
                  Recipients' information systems requirements, and discuss such
                  other matters as appropriate;

            (iii) a meeting associated with the transition and ongoing provision
                  of the Services, quarterly during the first year of the Term
                  and semi-annually thereafter;

            (iv)  an annual meeting of senior management of both Parties to
                  review relevant contract and performance issues;

            (v)   a periodic meeting of management of both Parties in which
                  Provider will (A) explain how the Systems that Provider
                  operates in connection with the provision of the Services work
                  and are operated, (B) explain how the Services are provided
                  (in such detail as Williams may request), (C) provide such
                  training and documentation as Williams may require for

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                  Williams to understand and operate such Systems and provide
                  the Services after the termination or expiration of the
                  Agreement; and

            (vi)  such other meetings of Williams and Provider Personnel,
                  including senior management of Provider, as Williams may
                  reasonably request.

      (c)   AGENDA AND MINUTES. For each such meeting, upon Williams request,
            Provider shall prepare and distribute an agenda, which will
            incorporate the topics designated by Williams. Provider shall
            distribute such agenda in advance of each meeting so that the
            meeting participants may prepare for the meeting. In addition, upon
            Williams request, Provider shall record and promptly distribute
            minutes for every meeting for review and approval by Williams.

      (d)   END USER AND ELIGIBLE RECIPIENT MEETINGS. Provider shall notify the
            Williams Project Executive in advance of scheduled meetings with End
            Users or Eligible Recipients (other than meetings pertaining to the
            provision of specific Services on a day-to-day basis) and shall
            invite the Williams Project Executive to attend such meetings or to
            designate a representative to do so.

9.4   QUALITY ASSURANCE AND INTERNAL CONTROLS.

      Provider shall develop and implement Quality Assurance and internal
      control processes and procedures, including implementing tools and
      methodologies, to verify that the Services are performed (i) in an
      accurate and timely manner, (ii) in accordance with the Service Levels and
      other requirements of this Agreement, (iii) to the extent applicable to
      the particular Services, in a manner consistent with generally accepted
      accounting principles (unless otherwise instructed by Williams), (iv) the
      best practices of the finance and accounting and human resources business
      process services outsourcing industry, (v) the best practices of the
      information technology industry, (vi) subject to SECTION 15.10, the Laws
      applicable to Williams and the Eligible Recipients (including the
      Sarbanes-Oxley Act of 2002 and implementing Regulations promulgated by the
      United States Securities and Exchange Commission and Public Accounting
      Oversight Board) as interpreted by Williams and communicated to Provider
      and (vii) industry standards (e.g., QS 9000, ISO 9001/2000, ISO 14000,
      COSO, CobIT) applicable to Williams and the Eligible Recipients and the
      performance of the Services. Such procedures and controls shall include
      verification, checkpoint reviews, testing, acceptance, and other
      procedures for Williams to assure the quality and timeliness of Provider's
      performance. Without limiting the generality of the foregoing, Provider
      will:

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      (a)   Maintain a strong control environment in day-to-day operations, such
            that the following fundamental control objectives regarding the
            Services are met: (1) financial and operational information is
            valid, complete and accurate; (2) operations are performed
            efficiently and achieve effective results, consistent with the
            requirements of this Agreement; (3) assets are safeguarded; and (4)
            actions and decisions are in compliance with Laws to the extent set
            forth in SECTION 15.10;

      (b)   Build the following basic control activities into Provider work
            processes related to the Services: (1) accountability clearly
            defined and understood; (2) access properly controlled; (3) adequate
            supervision; (4) transactions properly authorized; (5) transactions
            accurately recorded; (6) transactions recorded in the proper
            accounting period; (7) policies, procedures, and responsibilities
            documented; (8) adequate training and education; (9) adequate
            separation of duties; and (10) recorded assets compared with
            existing assets;

      (c)   Develop and execute a process such that annual internal control
            self-assessments are performed with respect to all Services;

      (d)   Maintain an internal audit function to sufficiently monitor the
            processes and Systems used to provide the Services (i.e., perform
            audits, track control measures, communicate status to management,
            drive corrective action, etc.). As part of such internal audit
            function, Provider will:

            (i)   Develop and execute an annual risk assessment process to
                  evaluate risk in the Services. This assessment shall become
                  the basis to create an annual risk-based audit plan of the
                  Services. The plan shall be provided to Williams for its
                  review and approval thirty (30) days before the end of each
                  calendar year;

            (ii)  Promptly provide audit reports resulting from each subsequent
                  audit contemplated by SECTION 9.4(d)(i) to Williams, and make
                  information reasonably necessary to address any problems,
                  issues or concerns of Williams relating to the results of such
                  audit reports available to Williams upon request;

            (iii) Adopt a qualitative methodology (e.g., high, medium, low
                  effectiveness) of reporting the level of controls and internal
                  audit results;

            (iv)  As part of the annual risk assessment, provide a summary of
                  audit activity performed, associated significant findings, and
                  status of follow-up

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                  activity, and a summary of control incidents (i.e., frauds,
                  conflict of interest situations, etc.) and related corrective
                  action, every six (6) months; and

            (v)   Provide, on a quarterly basis, a written report that
                  identifies, in sufficient detail but no less than that
                  provided by Williams's ICQ process, any and all (i) changes to
                  the internal control processes and procedures and (ii)
                  deficiencies in compliance with the internal control processes
                  and procedures.

      (e)   Conduct, with the assistance of Williams, investigations of
            suspected fraudulent activities within the Provider's organization
            that impact or could impact Williams or the Eligible Recipients and
            notify Williams.

      (f)   Provider shall submit such processes, procedures and internal
            controls to Williams for its review, comment and approval within
            thirty (30) days after the Commencement Date. Upon Williams's
            approval, such processes and procedures shall be included in the
            Policy and Procedures Manual. Prior to the approval of such
            processes and procedures by Williams, Provider shall adhere strictly
            to Williams's then current policies and procedures. No failure or
            inability of the quality assurance procedures to disclose any errors
            or problems with the Services shall excuse Provider's failure to
            comply with the Service Levels and other terms of this Agreement.

      (g)   Work with Williams, and with Williams's prior approval, implementing
            compliance measures to satisfy Williams requirements relating to its
            compliance with the Sarbanes-Oxley Act and associated regulations,
            including, without limitation, Williams' certification as to
            internal controls.

9.5   PROCESSES, PROCEDURES, ARCHITECTURE, STANDARDS AND PLANNING.

      (a)   PROVIDER SUPPORT. As requested by Williams, Provider shall assist
            Williams in defining (A) finance and accounting and human resources
            standards, policies, practices processes, procedures and controls to
            be adhered to and enforced by Provider in performance of the
            Services; and (B) IT technologies, architectures, standards,
            products and systems to be applied or used by Provider in providing
            the Services (collectively, the "WILLIAMS STANDARDS") and in
            annually preparing long-term strategic Plans and short-term
            implementation plans based thereon. The assistance to be provided by
            Provider shall include: (i) active participation with Williams
            representatives on permanent and ad-hoc committees and working

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            groups addressing such issues; (ii) assessments of the then-current
            Williams Standards at a level of detail reasonably specified by
            Williams; (iii) analyses of the appropriate direction for such
            Williams Standards in light of business priorities, business
            strategies, competitive market forces, and changes in technology;
            (iv) the provision of information to Williams regarding Provider's
            technology, business processes and telecommunications strategies for
            its own business; and (v) recommendations regarding standards,
            processes, procedures and controls and associated information
            technology architectures, standards, product and systems. With
            respect to each recommendation, Provider shall provide the following
            at a level of detail reasonably specified by Williams: (i) the
            projected cost to Williams and the Eligible Recipients and
            cost/benefit analyses; (ii) the changes, if any, in the personnel
            and other resources Provider, Williams and/or the Eligible
            Recipients will require to operate and support the changed
            environment; (iii) the resulting impact on the total costs of
            Williams and the Eligible Recipients; (iv) the expected performance,
            quality, responsiveness, efficiency, reliability, security risks and
            other service levels; and (v) general plans and projected time
            schedules for development and implementation. Any assistance
            provided by Provider under SECTION 9.5 shall be at no additional
            Charge beyond the Charges specified in SCHEDULE J for the Services,
            unless an additional Charge has been approved by Williams.

      (b)   PROVIDER FAMILIARITY WITH WILLIAMS STANDARDS. Provider is fully
            informed as to the Williams Standards provided by Williams as of the
            Commencement Date, both through due diligence and its hiring of the
            Transitioned Employees. Provider shall be responsible for
            integrating the Williams Standards into the Policy and Procedures
            Manual in accordance with SECTION 9.1. Additions, deletions or
            modifications to the Williams Standards shall be communicated in
            writing by Williams to Provider and will be made available to
            Provider through Williams's Virtual Policy Center or other means.

      (c)   WILLIAMS AUTHORITY AND PROVIDER COMPLIANCE. Williams shall have
            final authority to promulgate Williams Standards and to modify or
            grant waivers from such Williams Standards. Provider shall (i)
            comply with and implement the Williams Standards in providing the
            Services, (ii) work with Williams to enforce the Williams Standards,
            (iii) modify the Services as and to the extent necessary to conform
            to such Williams Standards, and (iv) obtain Williams's prior written
            approval for any deviations from such Williams Standards. Provider's
            compliance with new Williams Standards and its modification of the
            Services in accordance therewith may or may not constitute a New
            Service.

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      (d)   FINANCIAL, FORECASTING AND BUDGETING SUPPORT. On a monthly basis,
            Provider shall provide a twelve (12) month (or longer upon
            reasonable request of Williams) rolling forecast to Williams for
            Williams's forecasting and budgeting purposes, including: (i) actual
            and forecasted utilization of Resource Units; and (ii) actual and
            forecasted changes in the total price or resource utilization of
            Williams and the Eligible Recipients associated with changes to the
            environment. In addition, on an annual basis, Provider shall provide
            information to Williams regarding opportunities to modify or improve
            the Services, and reduce the Charges and/or total price to Williams
            of receiving the Services.

      (e)   TECHNOLOGY AND BUSINESS PROCESS PLAN. Provider shall develop and
            implement a technology and business process plan ("TECHNOLOGY AND
            BUSINESS PROCESS PLAN") that contains the information described in
            SECTION 9.5(e)(ii) below and is consistent with the Williams
            Standards and Strategic Plan that describes Williams's strategic
            objectives and its planned means to achieve them. The Technology and
            Business Process Plan will also describe how Provider will provide
            the Services to support Williams in Williams's efforts (i) to
            achieve the Strategic Plan objectives and (ii) to implement and
            support its business, finance, accounting and information technology
            objectives and strategies. The development of the Technology and
            Business Process Plan will be an iterative process that Provider
            shall carry out in consultation with Williams. The timetable for
            finalization of the Technology and Business Process Plan shall be
            set each year having regard to the timetable for the Strategic Plan.

            (i)   PROCESS. The process for developing and approving the
                  Technology and Business Process Plan shall be as follows.
                  Provider shall provide a draft Technology and Business Process
                  Plan each year that includes multi-year implementation plans
                  to achieve multi-year objectives. Williams shall review the
                  draft Technology and Business Process Plan and provide
                  requested amendments. Provider shall incorporate any such
                  amendments, unless it reasonably believes that any requested
                  amendment would not assist Williams to achieve its objectives
                  and strategies. Williams and Provider shall escalate any
                  disagreements about requested amendments to the draft
                  Technology and Business Process Plan in accordance with the
                  dispute resolution procedure in ARTICLE 19. Following approval
                  by Williams, the draft Technology and Business Process Plan
                  will replace the previous plan. Approval of the Technology and
                  Business Process Plan by Williams shall not relieve Provider
                  of any obligation under this Agreement in relation to its
                  provision of the Services.

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            (ii)  CONTENTS. In the Technology and Business Process Plan,
                  Provider shall, among other things, include plans for: (A)
                  refreshing Equipment and Software (consistent with the refresh
                  cycles defined in SECTION 11.7(e), (f) and (g); (B) adopting
                  new technologies and business processes as part of the
                  Technology and Business Process Evolution of the Services, as
                  defined in this Agreement; and (C) maintaining flexibility as
                  described in SECTION 11.7. In the Technology and Business
                  Process Plan, Provider shall also present implementation plans
                  for promoting the achievement of the Strategic Plan and the
                  Williams Standards in areas relating to the Services.

            (iii) COMPLIANCE AND REPORTING. Provider shall comply with the
                  Technology and Business Process Plan at all times, unless
                  Williams agrees to depart from the Technology and Business
                  Process Plan. Any such agreement to depart from the Technology
                  and Business Process Plan from the date on which it is signed
                  by Williams will not relieve Provider of its responsibilities
                  under the previous plan prior to the date of such agreement.

9.6   CHANGE CONTROL.

      (a)   COMPLIANCE WITH CHANGE CONTROL PROCEDURES. In requesting or making
            any System Change and/or Business Process Change in the finance and
            accounting standards, business processes, procedures and controls or
            associated IT technologies, architectures, standards, products,
            Software, Equipment, Systems, Services or Materials provided,
            operated, managed, supported or used in connection with the
            Services, both Parties shall comply with the Change Control
            Procedures specified in the Policy and Procedures Manual. Prior to
            making any System Change or using any new (e.g., not tested in or
            for the Williams environment) Software or Equipment to provide the
            Services, Provider shall have verified by appropriate testing that
            the change or item has been properly installed, is operating in
            accordance with its specifications, is performing its intended
            functions in a reliable manner and is compatible with and capable of
            operating as part of the Williams environment. This obligation shall
            be in addition to any unit testing done by Provider as part of
            routine deployment or installation of Software or Equipment.

      (b)   SYSTEM CHANGE/BUSINESS PROCESS CHANGE COSTS. Unless otherwise set
            forth in this Agreement, including specified in SCHEDULE E, or
            approved in accordance with SECTION 9.6(c) or otherwise, Provider
            shall bear all charges, fees and costs

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            associated with any System Change and/or Business Process Change
            desired by Provider, including all charges, fees and costs
            associated with (i) the design, installation, implementation,
            testing and rollout of such System Change and/or Business Process
            Change, (ii) any modification or enhancement to, or substitution
            for, any impacted business processes or associated Software,
            Equipment or System, (iii) any increase in the cost to Williams or
            the Eligible Recipients of operating, maintaining or supporting any
            impacted business process or associated Software, Equipment or
            System, and (iv) subject to SECTION 9.6(h), any increase in resource
            usage to the extent it results from a System Change and/or Business
            Process Change.

      (c)   WILLIAMS APPROVAL - COST, ADVERSE IMPACT. Provider shall make no
            System Change and/or Business Process Change which may (i) increase
            Williams's total cost of receiving the Services; (ii) require
            material changes to Williams's or an Eligible Recipient's business
            operations, environments, facilities, systems, software, utilities,
            tools or equipment (including those provided, managed, operated,
            supported and/or used on their behalf by Williams Third Party
            Contractors); (iii) require Williams, the Eligible Recipients or
            Provider to install a new version, release, upgrade of, or
            replacement for, any Software or Equipment or to modify any Software
            or Equipment, (iv) have a material adverse impact on the
            functionality, interoperability, performance, accuracy, speed,
            responsiveness, quality or resource efficiency of the Services; (v)
            have an adverse impact on any Applications run by Williams or the
            Eligible Recipients, (vi) have an adverse impact on the cost, either
            actual or planned, to Williams of terminating all or any part of the
            Services or exercising its right to in-source or use third parties;
            (vii) have an adverse impact on the functionality, interoperability,
            performance, accuracy, speed, responsiveness, quality, cost or
            resource efficiency of William's Retained Systems and Business
            processes or require change to Williams's Retained Systems and
            Business Processes; or (viii) violate or be inconsistent with
            Williams Standards or Strategic Plans as specified in SECTION 9.5,
            without first obtaining Williams's approval, which approval Williams
            may withhold in its sole discretion. If Provider desires to make
            such a System Change and/or Business Process Change, it shall
            provide to Williams a written proposal describing in detail the
            extent to which the desired System Change and/or Business Process
            Change may affect the functionality, performance, price or resource
            efficiency of the Services and any benefits, savings or risks to
            Williams or the Eligible Recipients associated with such System
            Change and/or Business Process Change.

      (d)   WILLIAMS APPROVAL - REQUIRED SOFTWARE OR EQUIPMENT CHANGE. Provider
            shall make no System Change and/or Business Process Change that may
            require

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            Williams to install a new version, release or upgrade of, or
            replacement for, any Software or Equipment or to modify any Software
            or Equipment without first obtaining Williams's approval, which
            approval Williams may withhold in its sole discretion.

      (e)   TEMPORARY EMERGENCY CHANGES. Notwithstanding the foregoing, Provider
            may make temporary System Changes required by an emergency if it has
            been unable to contact the Williams Project Executive or his or her
            designee to obtain approval after making reasonable efforts.
            Provider shall document and report such emergency changes to
            Williams not later than the next business day after the change is
            made. Such System Changes shall not be implemented on a permanent
            basis unless and until approved by Williams.

      (f)   IMPLEMENTATION OF SYSTEM CHANGES. Provider will schedule and
            implement all System Change and/or Business Process Change so as not
            to (i) disrupt or adversely impact the business or operations of
            Williams or the Eligible Recipients, (ii) degrade the Services then
            being received by them, or (iii) interfere with their ability to
            obtain the full benefit of the Services.

      (g)   PLANNING AND TRACKING. On a monthly basis, Provider will prepare a
            rolling quarterly "look ahead" schedule for ongoing and planned
            System Change and/or Business Process Change for the next three (3)
            months. The status of System Change and/or Business Process Change
            will be monitored and tracked by Provider against the applicable
            schedule.

      (h)   COMPARISONS. For any System Change and/or Business Process Change,
            Provider shall, upon Williams's request, perform a comparison at a
            reasonable and mutually agreed level of detail, between the amount
            of resources required by the affected Business Process, Software or
            Equipment to perform a representative sample of the processing being
            performed for Williams and the Eligible Recipients immediately prior
            to the System Change and/or Business Process Change and immediately
            after the System Change and/or Business Process Change. Williams
            shall not be required to pay for increased resource usage due to a
            System Change and/or Business Process Change except to the extent
            that such System Change and/or Business Process Change is requested
            or approved by Williams after notice from Provider of such increased
            resource usage.

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9.7   SOFTWARE CURRENCY.

      (a)   CURRENCY OF SOFTWARE. Subject to and in accordance with SECTIONS
            6.4, 9.5, 9.6, 9.7(c) and SCHEDULE J, Provider agrees to maintain
            reasonable currency for Software for which it is financially
            responsible under this Agreement and to provide maintenance and
            support for new releases and versions of Software for which it is
            operationally responsible. For purposes of this Section, "reasonable
            currency" shall mean that, unless otherwise directed by Williams,
            (i) Provider shall maintain Software within one Major Release of the
            then current Major Release, unless otherwise specified in SCHEDULE
            J, ATTACHMENT J-10, and (ii) Provider shall install Minor Releases
            promptly or, if earlier, as requested by Williams. Provider will
            maintain reasonable numbers of multiple Major Releases for which
            commercial support is available, as directed by Williams, without
            any increase in the Monthly Base Charges.

      (b)   EVALUATION AND TESTING. Prior to installing a new Major Release or
            Minor Release, Provider shall evaluate and test such Release to
            verify that it will perform in accordance with this Agreement and
            the Williams Standards and that it will not (i) increase Williams's
            total cost of receiving the Services; (ii) require material changes
            to Williams's or the Eligible Recipient's business, facilities,
            systems, software or equipment; or (iii) adversely impact the
            functionality, interoperability, performance or resource efficiency
            of the Services. The evaluation and testing performed by Provider
            shall be at least consistent with the reasonable and accepted
            industry norms applicable to the performance of such Services and
            shall be at least as rigorous and comprehensive as the evaluation
            and testing usually performed by highly qualified service providers
            under such circumstances.

      (c)   APPROVAL BY WILLIAMS. Notwithstanding SECTION 9.7(a) and (b),
            Provider shall confer with Williams prior to installing any Major
            Release or Minor Release, shall provide Williams with the results of
            its testing and evaluation of such Release and a detailed
            implementation plan and shall not install such Release if directed
            not to do so by Williams. Where specified by Williams, Provider
            shall not install new Software releases or make other Software
            changes until Williams has completed and provided formal signoff on
            successful user acceptance testing. Notwithstanding the foregoing,
            Provider shall not install new Software releases or make other
            Software changes if doing so would require Williams or the Eligible
            Recipients to install new releases of, replace, or make other
            changes to Applications Software or other Software for which
            Williams is financially responsible unless Williams consents to such
            change. Provider shall install,

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            operate and support reasonable numbers of multiple versions of the
            same Software as and to the extent directed to do so by Williams.

      (d)   UPDATES BY WILLIAMS. Williams and the Eligible Recipients shall have
            the right, but not the obligation, to install new releases of,
            replace, or make other changes to Applications Software or other
            Software for which Williams is financially responsible under this
            Agreement.

9.8   ACCESS TO SPECIALIZED PROVIDER SKILLS AND RESOURCES.

      Upon Williams's request, Provider shall provide Williams and the Eligible
      Recipients with prompt access to Provider's specialized services,
      personnel and resources pertaining to finance and accounting and human
      resources standards, processes and procedures and associated software,
      equipment and systems on an expedited basis taking into account the
      relevant circumstances (the "SPECIALIZED SERVICES"). The Parties
      acknowledge that the provision of such Specialized Services may, in some
      cases, constitute New Services for which Provider is entitled to
      additional compensation, but in no event shall Provider be entitled to any
      additional compensation for New Services under this subsection unless the
      Williams Project Executive and Provider Project Executive, or their
      authorized designee, expressly agree upon such additional compensation or
      Provider's entitlement to additional compensation is established through
      the dispute resolution process. If Williams authorizes Provider to proceed
      but the Parties disagree as to whether the authorized work constitutes New
      Services and Williams reasonably believes that such work is material and
      is required on an urgent basis, Provider shall (reserving its rights)
      proceed with such work, Williams shall pay for such work at the rates set
      forth in SCHEDULE J (reserving its rights that resolution of the dispute
      may result in a lower rate) and the disagreement shall be submitted to
      dispute resolution pursuant to ARTICLE 19. For avoidance of doubt, access
      to Provider's personnel with appropriate skills and training in Oracle
      products shall not constitute a Specialized Services for which Provider
      shall be entitled to additional compensation.

9.9   AUDIT RIGHTS.

      (a)   PROVIDER RECORDS. Provider shall, and shall cause its Subcontractors
            and suppliers to, maintain complete and accurate records of and
            supporting documentation for all Charges, all Williams Data and all
            transactions, authorizations, System Changes, implementations, soft
            document accesses, reports, analyses, procedures, controls, records,
            data or information created, generated, collected, processed or
            stored by Provider in the performance of its obligations under this
            Agreement ("CONTRACT RECORDS"). Provider shall maintain

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            such Contract Records in accordance with applicable Laws and
            generally accepted accounting principles (unless otherwise directed
            by Williams) for the applicable jurisdiction applied on a consistent
            basis. Provider shall retain Contract Records in accordance with
            Williams's record retention policy as modified from time to time and
            provided to Provider in writing.

      (b)   OPERATIONAL AUDITS. During the Term and for a period of thirty-six
            (36) months after the end of any Termination Assistance Services
            period (the "AUDIT PERIOD"), Provider shall, and shall cause its
            Subcontractors to, provide to Williams (and internal and external
            auditors, inspectors, regulators and other representatives that
            Williams may designate from time to time) access at reasonable hours
            to Provider Personnel, to the facilities at or from which Services
            are then being provided and to Provider records and other pertinent
            information, all to the extent relevant to the Services and
            Provider's obligations under this Agreement. Such access shall be
            provided for the purpose of performing audits and inspections of
            Williams and its businesses, to (i) verify the integrity of Williams
            Data, (ii) examine the systems that process, store, support and
            transmit that data, (iii) examine the internal controls (e.g.,
            organizational controls, input/output controls, system modification
            controls, processing controls, system design controls, and access
            controls) and the security (including physical and logical
            information technology security), disaster recovery and back-up
            practices and procedures; (iv) examine Provider's performance of the
            Services; (v) verify Provider's reported performance against the
            applicable Service Levels; (vi) examine Provider's measurement,
            monitoring and management tools; and (vii) enable Williams and the
            Eligible Recipients to meet applicable legal, regulatory and
            contractual requirements (including the Sarbanes-Oxley Act of 2002
            and the implementing regulations promulgated by the United States
            Securities and Exchange Commission and Public Accounting Oversight
            Board), in each case to the extent applicable to the Services.
            Provider shall during the Audit Period (A) provide any assistance
            reasonably requested by Williams or its designee in conducting any
            such audit, including installing and operating audit software, (B)
            make requested personnel (to the extent still employed by Provider),
            records and information available to Williams or its designee, and
            (C) in all cases, provide such assistance, personnel, records and
            information in an expeditious manner to facilitate the timely
            completion of such audit. Provider shall reimburse Williams for the
            actual cost of any follow on audit conducted by Williams to confirm
            that an issue identified in a previous audit has been appropriately
            corrected or resolved. In addition, if Williams suspects a
            non-trivial breach of this Agreement, and Provider does not present
            sufficient evidence to Williams that such non-trivial breach does
            not exist or has been appropriately corrected or resolved, and if

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            Williams subsequently conducts an audit and confirms the existence
            of such non-trivial breach, then Provider shall promptly reimburse
            Williams for the actual cost of such audit.

      (c)   FINANCIAL AUDITS. During the Audit Period, Provider shall, and shall
            cause its Subcontractors to, provide to Williams (and internal and
            external auditors, inspectors, regulators and other representatives
            that Williams may designate from time to time, provided such
            personnel are escorted by Provider) access at reasonable hours to
            Provider Personnel and to Contract Records and other pertinent
            information, all to the extent relevant to the performance of
            Provider's obligations under this Agreement. Such access shall be
            provided for the purpose of performing audits and inspections to (i)
            verify the accuracy and completeness of Contract Records, (ii)
            verify the accuracy and completeness of Charges and any Pass-Through
            Expenses and Out-of-Pocket Expenses, (iii) examine the financial
            controls, processes and procedures utilized by Provider, (iv)
            examine Provider's performance of its other financial obligations,
            and (v) enable Williams and the Eligible Recipients to meet
            applicable legal, regulatory and contractual requirements, in each
            case to the extent applicable to the Services and/or the Charges for
            such Services. Provider shall (A) provide any assistance reasonably
            requested by Williams or its designee in conducting any such audit,
            (B) make requested personnel, records and information available to
            Williams or its designee during the Term and thereafter, during the
            period specified in Williams's records retention policy, as it may
            be modified from time to time, and (C) in all cases, provide such
            assistance, personnel, records and information in an expeditious
            manner to facilitate the timely completion of such audit. If any
            such audit reveals an overcharge by Provider, and Provider does not
            successfully dispute the amount questioned by such audit in
            accordance with ARTICLE 19, Provider shall promptly pay to Williams
            the amount of such overcharge, together with interest from the date
            of Provider's receipt of such overcharge at the maximum amount
            permitted under applicable law or the rate of one and one-half
            percent (1.5%) per month, whichever is less. In addition, if any
            such audit reveals an overcharge of more than five percent (5%) of
            the aggregated audited Charges for the applicable audit, Provider
            shall promptly reimburse Williams for the actual cost of the entire
            audit, provided that the audit was not performed on a contingent fee
            basis.

      (d)   AUDIT ASSISTANCE. Williams and certain Eligible Recipients may be
            subject to regulation and audit by governmental bodies, other
            regulatory authorities, customers or other parties to contracts with
            Williams or an Eligible Recipient under applicable Laws, rules,
            regulations, standards and contract provisions. If a governmental
            body, other regulatory authority or customer or other party to a

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            contract with Williams or an Eligible Recipient exercises its right
            to examine or audit Williams's or an Eligible Recipient's books,
            records, documents or practices and procedures pursuant to such
            Laws, rules, regulations, standards or contract provisions, Provider
            shall provide all assistance requested by Williams or the Eligible
            Recipient in responding to such audits or requests for information
            provided that assistance required in excess of those Provider
            Personnel primarily assigned to provide or support the Services may
            result in additional charges to Williams to the extent that (a)
            Provider has used all reasonable efforts to mitigate such increased
            costs, (b) Provider has notified Williams in advance of such fact
            and the need for such additional costs, and (c) Williams has
            approved in writing of such additional costs.

      (e)   GENERAL PROCEDURES.

            (i)   Provider shall obtain audit rights equivalent to those
                  specified in this SECTION 9.9 from all Subcontractors and will
                  cause such rights to extend to Williams.

            (ii)  Notwithstanding the intended breadth of Williams's audit
                  rights, Williams and its designated representatives shall not
                  be given access to (A) the proprietary information of other
                  Provider customers, (B) Provider locations that are not
                  related to Williams, the Eligible Recipients or the Services,
                  or (C) Provider's internal costs, except to the extent such
                  costs are the basis upon which Williams is charged.

            (iii) In performing audits, Williams shall endeavor to avoid
                  unnecessary disruption of Provider's operations and
                  unnecessary interference with Provider's ability to perform
                  the Services in accordance with the Service Levels.

            (iv)  Following any audit, Williams shall conduct (in the case of an
                  internal audit), or request its external auditors or examiners
                  to conduct, an exit conference with Provider to obtain factual
                  concurrence with issues identified in the review.

            (v)   Williams shall be given adequate private workspace in which to
                  perform an audit, plus reasonable access to photocopiers,
                  telephones, facsimile machines, computer hook-ups, and any
                  other facilities or equipment needed for the performance of
                  the audit.

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            (vi)  To the extent practicable, Williams shall provide Provider
                  with reasonable notice prior to any operational or financial
                  audit initiated by Williams; provided that no such notice
                  shall be required with respect to audits conducted by
                  government auditors, inspectors, regulators or
                  representatives.

            (vii) In the event that Williams uses external auditors to perform
                  auditing activities for Williams, Williams shall require such
                  external auditors to execute non-disclosure agreements
                  substantially in the form of EXHIBIT 1, (Form of
                  Non-Disclosure Agreement).

      (f)   PROVIDER INTERNAL AUDIT. If Provider determines as a result of its
            own internal audit that it has overcharged Williams, then Provider
            shall promptly pay to Williams the amount of such overcharge,
            together with interest from the date of Provider's receipt of such
            overcharge at the rate of one and one-half percent (1.5%) per month.

      (g)   PROVIDER RESPONSE. Provider and Williams shall meet to review each
            audit report promptly after the issuance thereof. Provider will
            respond to each audit report in writing within thirty (30) days from
            receipt of such report, unless a shorter response time is specified
            in such report. Provider and Williams shall develop and agree upon
            an action plan to promptly address and resolve any deficiencies,
            concerns and/or recommendations in such audit report and Provider,
            at its own expense, shall undertake remedial action in accordance
            with such action plan and the dates specified therein to the extent
            necessary to comply with Provider's obligations under this
            Agreement.

      (h)   PROVIDER RESPONSE TO NON-WILLIAMS AUDITS. If an audit by a
            governmental body or regulatory authority having jurisdiction over
            Williams, an Eligible Recipient or Provider results in a finding
            that Provider is not in compliance with any applicable generally
            accepted accounting principle or other audit requirement or, subject
            to SECTION 15.10 any Law relating to the performance of its
            obligations under this Agreement, Provider shall, at its own expense
            and within the time period specified by such auditor, address and
            resolve the deficiency(ies) identified by such governmental body or
            regulatory authority.

      (i)   SAS70 AUDIT. In addition to its other obligations under this SECTION
            9.9, Provider shall cause a Type 2 Statement of Auditing Standards
            ("SAS") 70 audit (or equivalent audit) to be conducted with respect
            to certain Provider facilities at or from which the Services are
            provided. Provider shall promptly provide a copy of

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            the resulting audit report to Williams as it pertains to the
            Services being performed for Williams.

      (j)   AUDIT COSTS. Provider and its Subcontractors and suppliers shall
            provide the Services described in this SECTION 9.9 at no additional
            charge to Williams, subject to the Parties' discussions in
            governance regarding staffing and re-prioritization of Projects and
            related efforts, if required due to extraordinary or atypical levels
            of audit activity for Williams.

9.10  AGENCY AND DISBURSEMENTS.

      (a)   DISBURSEMENTS. Beginning on the Commencement Date, Provider shall
            make payments to certain lessors, licensors and suppliers as paying
            agent of Williams or the Eligible Recipients, or shall reimburse
            Williams for payments made by Williams or the Eligible Recipients to
            such lessors, licensors and suppliers, if and to the extent such
            payments relate or to Third Party Contracts, Equipment Leases or
            Third Party Software licenses as to which Provider is financially
            responsible as set forth in SCHEDULE U, but which have not been
            formally transferred to Provider.

      (b)   LIMITED AGENCY. Williams hereby appoints Provider as its limited
            agent during the Term solely for the purposes of the administration
            of and payment of Pass-Through Expenses, amounts under Managed Third
            Party Agreements and Managed Transport Agreements, and amounts under
            Third Party Contracts, Equipment Leases and Third Party Software
            licenses for which Provider is financially responsible under
            SCHEDULES E or U. Williams shall provide, on a timely basis, such
            affirmation of Provider's authority to such lessors, licensors,
            suppliers, and other third parties as Provider may reasonably
            request.

      (c)   REIMBURSEMENT FOR SUBSTITUTE PAYMENT. If either Party in error pays
            to a third party an amount for which the other Party is responsible
            under this Agreement, the Party that is responsible for such payment
            shall promptly reimburse the paying Party for such amount.

      (d)   NOTICE OF DECOMMISSIONING. Provider agrees to notify Williams
            promptly if and to the extent any Williams or Eligible Recipient
            owned Equipment or Williams or Eligible Recipient leased Equipment
            will no longer be used to provide the Services. The notification
            will include the identification of the Equipment, and the date it
            will no longer be needed by Provider, along with the reason for
            decommissioning. Upon receipt of any such notice, Williams may (or
            may cause the applicable Eligible Recipient to), in its sole
            discretion, terminate the

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            Equipment lease for such leased Equipment as of the date specified
            in such notice and sell or otherwise dispose of or redeploy such
            Williams or Eligible Recipient owned Equipment that is the subject
            of such a notice as of the date specified in such notice. Upon
            Provider ceasing to use any Williams or Eligible Recipient owned
            Equipment (or, in the case of or Williams or Eligible Recipient
            leased Equipment, upon the last day Williams or Eligible Recipient
            is obligated to make such leased Equipment available to Provider, if
            earlier), Provider shall return the same to Williams, the Eligible
            Recipients and/or their designee(s) in condition at least as good as
            the condition thereof on the Commencement Date, ordinary wear and
            tear excepted. If such Equipment is not already located at a
            Williams location, Provider shall, at Williams's expense, deliver
            such Equipment to the location designated by Williams, the Eligible
            Recipients and/or their designee(s).

9.11  SUBCONTRACTORS.

      (a)   USE OF SUBCONTRACTORS. Provider shall not subcontract any of its
            responsibilities without Williams's prior written approval, which
            may be withheld in Williams's sole discretion. Prior to entering
            into a subcontract with a third party for the Services, Provider
            shall (i) give Williams reasonable prior notice specifying the
            components of the Services affected, the scope of the proposed
            subcontract, the identity and qualifications of the proposed
            Subcontractor, and the reasons for subcontracting the work in
            question; and (ii) obtain Williams's prior written approval of such
            Subcontractor. Williams also shall have the right during the Term to
            revoke its prior approval of a Subcontractor and direct Provider to
            replace such Subcontractor as soon as possible. Such replacement
            shall be at no additional cost to Williams if Williams's reason for
            revoking its prior approval of Subcontractor was for cause. With
            respect to a Subcontractor where William's reason for revoking its
            prior approval of such Subcontractors was other than for cause,
            Williams may incur additional charges in the event charges for a
            replacement Subcontractor are higher than the charges for the
            original Subcontractor; (a) provided Provider has used commercially
            reasonable efforts to mitigate such increased costs, (b) Provider
            has notified Williams in advance of such fact and the need for such
            additional costs, and (c) Williams has approved in writing of such
            additional costs. In addition, Williams may incur additional charges
            if it requires termination of a Subcontractor where the subcontract
            was a Third Party Contract assigned to Provider by Williams if such
            Third Party Contract does not permit termination without additional
            charges. With respect to any Provider Affiliates who are
            Subcontractors, Williams may only require replacement of such
            Provider Affiliate for cause, and such replacement shall be at no
            additional cost to Williams.

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      (b)   SHARED SUBCONTRACTORS. Provider may, in the ordinary course of
            business, subcontract (i) for third party services or products that
            are not a material portion of the Services, that are not exclusively
            dedicated to Williams and that do not include regular direct contact
            with Williams or Eligible Recipient personnel or the performance of
            services at Williams sites, or (ii) with temporary personnel firms
            for the provision of temporary contract labor (collectively, "SHARED
            SUBCONTRACTORS"); provided, that such Shared Subcontractors possess
            the training and experience, competence and skill to perform the
            work in a skilled and professional manner. Williams shall have no
            approval right with respect to such Shared Subcontractors. If,
            however, Williams expresses dissatisfaction with the services of a
            Shared Subcontractor, Provider shall work in good faith to resolve
            Williams's concerns on a mutually acceptable basis and, at Williams'
            request, replace such Shared Subcontractor. Such replacement shall
            be at no additional cost to Williams if Williams's reason for
            requesting replacement of such Subcontractor was for cause. With
            respect to a Subcontractor where William's reason for requesting
            replacement of such Subcontractors was other than for cause,
            Williams may incur additional charges in the event charges for a
            replacement Shared Subcontractor are higher than the charges for the
            original Shared Subcontractor (a) provided Provider has used
            commercially reasonable efforts to mitigate such increased costs,
            (b) Provider has notified Williams in advance of such fact and the
            need for such additional costs, and (c) Williams has approved in
            writing of such additional costs.

      (c)   PROVIDER RESPONSIBILITY. Provider shall be responsible for any
            failure by any Subcontractor or Subcontractor personnel to perform
            in accordance with this Agreement or to comply with any duties or
            obligations imposed on Provider under this Agreement to the same
            extent as if such failure to perform or comply was committed by
            Provider or Provider employees. Provider shall be responsible for
            the performance of all such Subcontractors and Subcontractor
            personnel providing any of the Services hereunder. Provider shall be
            Williams's sole point of contact regarding the Services, including
            with respect to payment.

9.12  GOVERNMENT CONTRACT FLOW-DOWN CLAUSES.

      (a)   GENERAL. The Parties acknowledge and agree that, as a matter of
            federal procurement law, Provider may be deemed a "SUBCONTRACTOR" to
            Williams and/or an Eligible Recipient under one or more of their
            contracts with the federal government, that the Services provided or
            to be provided by Provider in such circumstances constitute
            "COMMERCIAL ITEMS" as that term is defined in the Federal
            Acquisition Regulation, 48 C.F.R. Section 52.202, and that

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            "SUBCONTRACTORS" providing "COMMERCIAL ITEMS" under government
            contracts are subject to certain mandatory "FLOW-DOWN" clauses
            (currently, (i) Equal Opportunity, (ii) Affirmative Action for
            Special Disabled and Vietnam Era Veterans, and (iii) Affirmative
            Action for Handicapped Workers) under the Federal Acquisition
            Regulation, 48 C.F.R. Section 52.244-6. The Parties agree that,
            insofar as certain clauses are be required to be flowed down to
            Provider, Provider shall comply with such clauses at no additional
            cost to Williams.

      (b)   SPECIAL REQUIREMENTS. The Parties do not believe that the Services
            provided by Provider under this Agreement will be subject to
            government flow-down requirements other than those associated with
            any subcontracts for commercial items. Should compliance by Provider
            with additional flow-down provisions nevertheless be required by the
            federal government in certain circumstances, Provider shall comply
            with such additional flow-down provisions and the Parties shall
            negotiate in good faith regarding the additional consideration, if
            any, to be paid to Provider in such circumstances. If the Parties
            are unable to reach agreement as to consideration within thirty (30)
            days, Williams, in its sole discretion, may elect to (i) terminate
            the specific Services triggering the additional flow-down
            requirements, (ii) terminate the Agreement in its entirety, or (iii)
            pay Provider the additional incremental costs, if any, reasonably
            incurred by Provider in complying with the additional flow-down
            requirements. If Williams elects to terminate the Services or
            Agreement, Williams shall not be obligated to pay any Termination
            Charges set forth in SCHEDULE N. Wind Down Charges shall be payable
            if and only if and only to the extent indicated as payable in
            SCHEDULE N. If the Parties are unable to agree on the additional
            incremental costs to be incurred by Provider, the Parties may agree
            jointly to select a third-party accounting expert to make that
            determination.

      (c)   SPECIAL PURCHASES SUPPORT. Williams's intent is to purchase products
            and services from Small Disadvantaged Businesses and Small Woman
            Owned Businesses (collectively "SDBS") in order to satisfy its goals
            and comply with government procurement laws and regulations. To help
            Williams achieve its goals, Williams shall notify Provider of such
            goals and Provider agrees to establish as a goal the purchase, when
            commercially feasible, of products and services from SDBs, on behalf
            of Williams and/or the Eligible Recipients, in the performance of
            Provider's obligations under this Agreement. Provider, as part of
            the Service, shall track invoice payments made to SDBs, and shall
            submit a quarterly summary to Williams with respect to such
            activity.

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9.13  RETAINED SYSTEMS AND BUSINESS PROCESSES.

      (a)   INTERFACE. Provider shall ensure that the Systems and business
            processes used by Provider will interface and integrate with the
            Retained Systems and Business Processes.

      (b)   KEEP INFORMED. Provider shall inform itself and maintain up to date
            general knowledge about the existing and future Retained Systems and
            Business Processes.

      (c)   ASSISTANCE. As part of the Services, Provider shall provide Williams
            (upon Williams's request) with assistance in relation to Retained
            Systems and Business Processes, including: (i) liaising with
            Williams or third parties regarding the impact of any alterations to
            the Retained Systems and Business Processes and vice versa; and (ii)
            assistance with identifying favorable vendors in relation to the
            acquisition, support and development of Retained Systems and
            Business Processes.

9.14  ANNUAL REVIEWS.

      Annually, or more frequently if Williams requires, the Parties shall
      conduct a detailed review of the Services then being performed by the
      Provider. As part of this review, the Parties shall review the Resource
      Baselines against actual service volumes for the previous year, and
      forecast the service volumes for the next year. In addition, the Parties
      shall examine: (i) whether the Charges are consistent with Williams's
      forecasts, industry norms and the Provider's representations; (ii) the
      quality of the performance and delivery of the Services; (iii) whether the
      Provider has delivered cost saving or efficiency enhancing proposals; (iv)
      the level and currency of the technologies and business processes
      employed; (v) the finance and accounting business processes, business and
      technology strategy and direction; and (vi) such other things as Williams
      may reasonably require.

10.   WILLIAMS RESPONSIBILITIES

10.1  RESPONSIBILITIES.

      In addition to Williams's responsibilities as expressly set forth
      elsewhere in this Agreement, Williams shall be responsible for the
      following:

      (a)   WILLIAMS PROJECT EXECUTIVE. Williams shall designate one (1)
            individual to whom all Provider communications concerning this
            Agreement may be addressed

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            (the "WILLIAMS PROJECT EXECUTIVE"), who shall have the authority to
            act on behalf of Williams and the Eligible Recipients in all
            day-to-day matters pertaining to this Agreement. Williams may change
            the designated Williams Project Executive from time to time by
            providing notice to Provider. Additionally, Williams will have the
            option, but will not be obligated, to designate additional
            representatives who will be authorized to make certain decisions
            (e.g., regarding emergency maintenance) if the Williams Project
            Executive is not available.

      (b)   COOPERATION. Williams shall cooperate with Provider by, among other
            things, making available, as reasonably requested by Provider,
            management decisions, information, approvals and acceptances so that
            Provider may accomplish its obligations and responsibilities
            hereunder.

      (c)   REQUIREMENT OF WRITING. To the extent Provider is required under
            this Agreement to obtain Williams's approval, consent or agreement,
            such approval, consent or agreement must be in writing and must be
            signed by or directly transmitted by electronic mail from the
            Williams Project Executive or an authorized Williams representative.
            Notwithstanding the preceding sentence, the Williams Project
            Executive may agree in advance in writing that as to certain
            specific matters oral approval, consent or agreement will be
            sufficient.

10.2  SAVINGS CLAUSE.

      Provider's failure to perform its responsibilities under this Agreement or
      to meet the Service Levels shall be excused if and to the extent such
      Provider non-performance is caused by Williams's, an Eligible Recipient's
      or Williams Third Party Contractor's wrongful or tortious action or
      failure to perform any of its obligations or responsibilities under this
      Agreement, but only if (i) Provider expeditiously notifies Williams of
      such wrongful or tortious action or failure to perform and its inability
      to perform under such circumstances, (ii) Provider provides Williams with
      every reasonable opportunity to correct such wrongful or tortious action
      or failure to perform and thereby avoid such Provider non-performance,
      (iii) Provider identifies and pursues commercially reasonable means to
      avoid or mitigate the impact of such wrongful or tortious action or
      failure to perform, (iv) Provider uses commercially reasonable efforts to
      perform notwithstanding Williams's, an Eligible Recipient's or Williams
      Third Party Contractor's (including Managed Third Parties) wrongful or
      tortious action or failure to perform, and (v) Provider conducts a Root
      Cause Analysis and thereby demonstrates that such wrongful or tortious
      action or failure to perform is the cause of Provider's non-performance.
      Williams shall reimburse Provider for the additional incremental labor
      charges and Out-of-Pocket Expenses reasonably incurred by Provider to
      perform notwithstanding Williams wrongful

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      or tortious actions or failure to perform; provided that (A) to the extent
      practicable, Provider notifies Williams of such additional incremental
      charges and expenses and obtains Williams' approval prior to incurring
      such costs; and (B) Provider uses commercially reasonable efforts to
      minimize such costs (if and to the extent Williams declines to approve
      certain reasonable additional costs, Provider shall not be obligated to
      proceed with the efforts associated therewith). Notwithstanding the
      foregoing, Williams shall not be obligated to pay any additional labor
      charges or expenses to the extent Provider is able to use personnel and
      resources already assigned to Williams. Williams, in its sole discretion,
      may forego or delay any work activities or temporarily adjust the work to
      be performed by Provider, the schedules associated therewith or the
      Service Levels to permit the performance of such activities using such
      personnel or resources already assigned to perform the Services and
      Provider shall be temporarily relieved of its obligation to meet impacted
      Service Levels as and to the extent provided for in Williams's decision.

11.   CHARGES

11.1  GENERAL.

      (a)   PAYMENT OF CHARGES. In consideration of Provider's performance of
            the Services, Williams agrees to pay Provider the applicable
            Charges.

      (b)   NO ADDITIONAL CHARGES. The charges for Transition Services are set
            forth in SCHEDULE J and there are no separate or additional charges
            for such Transition Services. Williams shall not pay any Charges for
            the Services in addition to those set forth in this Agreement. Any
            costs incurred by Provider prior to the Effective Date are included
            in the Charges as set forth in SCHEDULE J and are not to be
            separately paid or reimbursed by Williams.

      (c)   NO CHARGE FOR REPERFORMANCE. At no additional expense to Williams,
            Provider shall reperform (including any required backup or
            restoration of data from scheduled backups or, if not available on
            such backups, restoration by other means with Williams's reasonable
            cooperation) any Services that result in incorrect outputs due to an
            error or breach by Provider, and the resources required for such
            performance shall not be counted in calculating the Charges payable
            or resources utilized by Williams hereunder.

      (d)   CHARGES FOR CONTRACT CHANGES. Unless otherwise agreed, System
            Changes, changes in the Services (including changes in the Williams
            Standards) and changes in the rights or obligations of the Parties
            under this Agreement

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            (collectively, "CONTRACT CHANGES") shall result in changes in the
            applicable Charges only if and to the extent (i) the Agreement
            expressly provides for a change in the Provider Charges in such
            circumstances; (ii) the agreed upon Charges or pricing methodology
            expressly provides for a price change in such circumstances (for
            example, SCHEDULE J specifies the number of FTEs or hours of
            coverage to be provided for the quoted price, or defines a Resource
            Baseline for the Resource Unit in question with ARCs and RRCs for
            increased or decreased usage); or (iii) the Contract Change meets
            the definition of New Services for purposes of SECTION 11.5 and
            additional Charges are applicable in accordance therewith.

      (e)   ELIGIBLE RECIPIENT SERVICES.

            (i)   ELIGIBLE RECIPIENTS. Provider shall provide the Services to
                  Eligible Recipients designated by Williams. To the extent a
                  designated Eligible Recipient will receive less than all of
                  the Services, Williams shall identify the categories of
                  Services to be provided by Provider to such Eligible
                  Recipient. Williams agrees that the Eligible Recipients will
                  direct all communications regarding this Agreement through and
                  to Williams, and not through or to Provider. Williams is fully
                  responsible for the performance of Williams's obligations
                  under this Agreement with respect to the Services provided to
                  such Eligible Recipients.

            (ii)  NEW ELIGIBLE RECIPIENTS. From time to time Williams may
                  request that Provider provide Services to Eligible Recipients
                  not previously receiving such Services. Except as provided in
                  SECTION 11.5 or otherwise agreed by the Parties, such Services
                  shall be performed in accordance with the terms, conditions
                  and prices (excluding any non-recurring transition or start-up
                  activities specific to such Eligible Recipients) then
                  applicable to the provisions of the same Services to existing
                  Eligible Recipients. If applicable, Provider's work effort
                  associated with adding new Eligible Recipients shall be
                  conducted in accordance with SECTION 4.6.

            (iii) ELECTION PROCEDURE. In the event of a transaction described in
                  clause (c) or (d) within the definition of Eligible Recipient
                  in SECTION 2.1, Williams may elect, on behalf of the Eligible
                  Recipient in question, either (i) that such Eligible Recipient
                  shall continue to obtain Services in some or all Functional
                  Service Areas subject to and in accordance with the terms and
                  conditions of this Agreement for the longer of two (2) years
                  or the remainder of the Term, (ii) that the Entity shall
                  obtain some or all of the

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                  Services under a separate agreement between Provider and such
                  Entity containing the same terms and conditions as this
                  Agreement or (iii) that the Term shall be terminated as to
                  such Eligible Recipient with respect to some or all the
                  Services as of a specified date, subject to its receipt of
                  Termination Assistance Services pursuant to SECTION 4.4. If
                  the Services are provided under a separate agreement, Williams
                  shall pay any fees in relation to the Services provided to
                  such Entity in the event such Entity cannot or does not pay
                  for the Services; provided, however, that (i) Williams's
                  obligation to pay such fees shall be subject to any defenses,
                  conditions and limitations that would be available to such
                  Entity (other than the protection of bankruptcy and insolvency
                  laws), and (ii) Provider shall exhaust its contract and legal
                  remedies against such Entity prior to seeking payment from
                  Williams. Notwithstanding the foregoing, Williams shall not be
                  obligated to pay any fees for Services provided to an Entity
                  under a separate agreement if at the time the Entity agrees in
                  writing to be bound by the separate agreement, such Entity has
                  the same or a better credit rating than Williams. Services
                  provided to such Entity shall be included in the calculation
                  of Service volumes, if any, under this Agreement, but shall be
                  excluded when determining any Termination Charges payable as a
                  result of termination for convenience.

11.2  PASS-THROUGH EXPENSES.

      (a)   PROCEDURES AND PAYMENT. Williams shall pay all Pass-Through Expenses
            directly to the applicable suppliers following review, validation
            and approval of such Pass-Through Expenses by Provider. Before
            submitting an invoice to Williams for any Pass-Through Expense,
            Provider shall (i) review and validate the invoiced charges, (ii)
            identify any errors or omissions, and (iii) communicate with the
            applicable supplier to correct any errors or omissions, resolve any
            questions or issues and obtain any applicable credits for Williams.
            Provider shall deliver to Williams the original supplier invoice,
            together with any documentation supporting such invoice and a
            statement that Provider has reviewed and validated the invoiced
            charges, within ten (10) days after Provider's receipt thereof. To
            the extent that an invoice is received by Provider less than ten
            days prior to its due date, Provider shall use commercially
            reasonable efforts to deliver such invoice, documentation and
            statement at least two (2) days after the date Provider receives
            such invoice; and provided further that, if it is not possible to
            deliver such invoice, documentation and statement at least two (2)
            days after the date Provider receives such invoice, Provider shall
            promptly notify Williams and, at Williams' option, either request
            additional time for review and validation or submit the invoice for

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            payment subject to subsequent review and validation. In addition, if
            the supplier offers a discount for payment prior to a specified
            date, Provider shall deliver such invoice and associated
            documentation to Williams at least ten (10) days prior to such date
            if Provider has received such invoice at least fifteen (15) days
            prior to the specified date. To the extent Provider fails to comply
            with its obligations hereunder, it shall be financially responsible
            for any discounts lost or any late fees or interest charges incurred
            by Williams and/or the Eligible Recipients.

      (b)   EFFORTS TO MINIMIZE. Provider will continually seek to identify
            methods of reducing and minimizing Williams's retained and
            Pass-Through Expenses and will notify Williams of such methods and
            the estimated potential savings associated with each such method.

11.3  INCIDENTAL EXPENSES.

      Provider acknowledges that, except as expressly provided otherwise in this
      Agreement, expenses that Provider incurs in performing the Services are
      included in Provider's charges and rates set forth in this Agreement.
      Accordingly, such Provider expenses are not separately reimbursable by
      Williams unless Williams has agreed in advance and in writing to reimburse
      Provider for the expense.

11.4  TAXES.

      The Parties' respective responsibilities for taxes arising under or in
      connection with this Agreement shall be as follows:

      (a)   INCOME TAXES. Each Party shall be responsible for its own Income
            Taxes.

      (b)   SALES, USE AND PROPERTY TAXES. Each Party shall be responsible for
            any sales, lease, use, personal property, stamp duty or other such
            taxes on Equipment, Software or property it owns or leases from a
            third party, including any lease assigned pursuant to this
            Agreement, and/or for which it is financially responsible under this
            Agreement.

      (c)   TAXES ON GOODS OR SERVICES USED BY PROVIDER. Provider shall be
            responsible for all sales, service, value-added, lease, use,
            personal property, excise, consumption, and other taxes and duties,
            including VAT, payable by Provider on any goods or services used or
            consumed by Provider in providing the Services (including services
            obtained from Subcontractors) where the tax is imposed on Provider's
            acquisition or use of such goods or services and the amount of tax
            is

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            measured by Provider's costs in acquiring or procuring such goods or
            services and not by Williams's cost of acquiring such goods or
            services from Provider.

      (d)   SERVICE TAXES. The Parties responsibilities for Service Taxes
            assessed against either Party on the provision of the Services as a
            whole, or on any particular Service received by Williams or the
            Eligible Recipients from Provider shall be as set forth in SCHEDULE
            J.

      (e)   USER FEES. To the extent Williams is responsible under SCHEDULE J
            for telecommunication surcharges or user fees imposed by government
            authorities and associated with the Services and the allocation of
            such fees or surcharges is within Provider's or its Subcontractors'
            discretion, Provider and its Subcontractors shall act fairly and
            equitably in allocating such fees and surcharges to Williams, and
            Williams and the Eligible Recipients shall not receive more than a
            proportionate share of such fees and surcharges. In addition, in the
            event any such fee or surcharge for which Williams or an Eligible
            Recipient is responsible is subsequently reduced or vacated by the
            appropriate regulatory authority or court of competent jurisdiction,
            Provider shall seek on behalf of Williams a refund of any
            overpayment of such fee or surcharge by Williams or the Eligible
            Recipient.

      (f)   NOTICE OF NEW TAXES AND CHARGES. Provider shall promptly notify
            Williams when it becomes aware of any new taxes or other charges
            (including changes to existing taxes or charges) to be passed
            through and/or collected by Williams under this Section. Such
            notification (which may be separate from the first invoice
            reflecting such taxes or other charges) shall contain a detailed
            explanation of such taxes or charges, including the effective date
            of each new tax or charge.

      (g)   EFFORTS TO MINIMIZE TAXES. The Parties agree to cooperate fully with
            each other to enable each to more accurately determine its own tax
            liability and to minimize such liability to the extent legally
            permissible. Provider's invoices shall separately state the Charges
            that are subject to taxation and the amount of taxes included
            therein. Each Party will provide and make available to the other any
            resale certificates, information regarding out-of-state or
            out-of-country sales or use of equipment, materials, or services,
            and other exemption certificates or information reasonably requested
            by either Party. At Williams's request, Provider shall provide
            Williams with (i) written documentation that Provider has filed all
            required tax forms and returns required in connection with any
            Service Taxes collected from Williams, and has collected and
            remitted all applicable Service

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            Taxes, and (ii) such other information pertaining to applicable
            Taxes as Williams may reasonably request.

      (h)   TAX AUDITS OR PROCEEDINGS. Each Party shall promptly notify the
            other Party of, and coordinate with the other Party, the response to
            and settlement of, any claim for Tax Authorities by applicable
            taxing authorities for which the other Party is financially
            responsible hereunder. With respect to any claim arising out of a
            form or return signed by a Party to this Agreement, such Party will
            have the right to elect to control the response to and settlement of
            the claim, but the other Party will have all rights to participate
            in the responses and settlements commensurate with its potential
            responsibilities or liabilities. Each Party also shall have the
            right to challenge the imposition of any tax liability for which it
            is financially responsible under this Agreement or, if necessary, to
            request the other Party to challenge the imposition of any such tax
            liability. If either Party requests the other to challenge the
            imposition of any tax liability, such other Party shall not
            unreasonably deny such request (unless and to the extent it assumes
            financial responsibility for the tax liability in question), and,
            the requesting Party shall reimburse the other for all fines,
            penalties, interest, additions to taxes or similar liabilities
            imposed in connection therewith, plus the reasonable legal,
            accounting and other professional fees and expenses it incurs. Each
            Party shall be entitled to any tax refunds or rebates obtained with
            respect to the taxes for which such Party is financially responsible
            under this Agreement.

      (i)   TAX FILINGS. Each Party represents, warrants and covenants that it
            will file appropriate tax returns, and pay applicable taxes owed
            arising from or related to the provision of the Services in
            applicable jurisdictions. Provider represents, warrants and
            covenants that it is registered to and will collect and remit
            Service Taxes in all applicable jurisdictions.

11.5  NEW SERVICES.

      (a)   PROCEDURES. If Williams requests that Provider perform any New
            Services reasonably related to the Services or other services
            generally provided by Provider, Provider shall promptly prepare a
            New Services proposal for Williams's consideration. Unless otherwise
            agreed by the Parties, Provider shall prepare such New Services
            proposal at no additional charge to Williams and shall deliver such
            proposal to Williams within ten (10) days of its receipt of
            Williams's request (or, where a longer time frame is required to
            respond, such timeframe mutually agreed to by the Parties);
            provided, that Provider shall use all commercially reasonable
            efforts to respond more quickly in the case of a pressing business
            need or an

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            emergency situation. Williams shall provide such information as
            Provider reasonably requests in order to prepare such New Service
            proposal. Such New Services proposal shall include, among other
            things, the following at such a level of detail as Williams may
            reasonably request: (i) a project plan and fixed price or price
            estimate for the New Service; (ii) a breakdown of such price or
            estimate, (iii) a description of the service levels to be associated
            with such New Service, (iv) a schedule for commencing and completing
            the New Service, (v) a description of the new hardware or software
            to be provided by Provider in connection with the New Service, (vi)
            a description of the software, hardware and other resources,
            including Resource Unit utilization, necessary to provide the New
            Service, (vii) any additional facilities or labor resources to be
            provided by Williams or the Eligible Recipients in connection with
            the proposed New Service, and (viii) in the case of any Developed
            Materials to be created through the provision of the proposed New
            Services, any ownership rights therein that differ from the
            provisions of SECTION 14.2. Williams may accept or reject any New
            Services proposal in its sole discretion and Provider shall not be
            obligated to perform any New Services to the extent the applicable
            proposal is rejected. Unless the Parties otherwise agree, if
            Williams accepts Provider's proposal, Provider will perform the New
            Services and be paid in accordance with the proposal submitted by
            Provider and the provisions of this Agreement. Upon Williams's
            acceptance of a Provider proposal for New Services, the scope of the
            Services will be expanded and this Agreement will be modified to
            include such New Services. Notwithstanding any provision to the
            contrary, (i) Provider shall act reasonably and in good faith in
            formulating such pricing proposal, (ii) Provider shall use
            commercially reasonable efforts to identify potential means of
            reducing the cost to Williams, including utilizing Subcontractors as
            and to the extent appropriate, (iii) such pricing proposal shall be
            no less favorable to Williams than the pricing and labor rates set
            forth herein for comparable Services, and (iv) such pricing proposal
            shall take into account the existing and future volume of business
            between Williams and Provider.

      (b)   USE OF THIRD PARTIES. Williams may elect to solicit and receive bids
            from third parties to perform any New Services. If Williams elects
            to use third parties to perform New Services, (i) such New Services
            shall not be deemed "Services" under the provisions of this
            Agreement, and (ii) Provider shall cooperate with such third parties
            as provided in SECTION 4.4.

      (c)   SERVICES EVOLUTION AND MODIFICATION. The Parties anticipate that the
            Services will evolve and be supplemented, modified, enhanced or
            replaced over time to keep pace with technological advancements and
            improvements in the methods of

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            delivering services and changes in the businesses of Williams and
            the Eligible Recipients. The Parties acknowledge and agree that
            these changes will modify the Services and will not be deemed to
            result in New Services unless the changed services meet the
            definition of New Services.

      (d)   END USER AND ELIGIBLE RECIPIENT REQUESTS. Provider will promptly
            inform the Williams Project Executive of requests for New Services
            from End Users or Eligible Recipients, and shall submit any
            proposals for New Services to the Williams Project Executive or his
            or her designee. Provider shall not agree to provide New Services to
            any End Users or Eligible Recipients without the prior written
            approval of the Williams Project Executive or his or her designee.
            If Provider fails to comply strictly with this SECTION 11.5(d), it
            shall receive no compensation for any services rendered to any
            person or entity in violation of such provision.

      (e)   EFFORTS TO REDUCE COSTS AND CHARGES. From time to time, Williams may
            request that the Parties work together to identify ways to achieve
            reductions in the cost of service delivery and corresponding
            reductions in the Charges to be paid by Williams by modifying or
            reducing the nature or scope of the Services to be performed by
            Provider, the applicable Service Levels or other contract
            requirements. If requested by Williams, Provider shall promptly
            prepare a proposal at such a level of detail as Williams may
            reasonably request identifying all viable means of achieving the
            desired reductions without adversely impacting business objectives
            or requirements identified by Williams. In preparing such a
            proposal, Provider shall give due consideration to any means of
            achieving such reductions proposed by Williams, Provider shall
            negotiate in good faith with Williams about each requested reduction
            in Charges and, without disclosing the actual cost of providing the
            Services, shall identify for Williams if and to what extent the cost
            of service delivery may be reduced by implementing various changes
            in the contract requirements. Williams shall not be obligated to
            accept or implement any proposal; and Provider shall not be
            obligated to implement any change that affects the terms of this
            Agreement unless and until such change is reflected in a written
            amendment to this Agreement.

11.6  EXTRAORDINARY EVENTS.

      (a)   DEFINITION. As used in this Agreement, an "EXTRAORDINARY EVENT"
            shall mean a circumstance in which an event or discrete set of
            events has occurred or is planned with respect to the business of
            the Eligible Recipients that results or will result in a change in
            the scope, nature or volume of the Services that the Eligible

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            Recipients will require from Provider, and which is expected to
            cause the estimated average monthly amount of chargeable Resource
            Unit usage in any Resource Baseline to increase or decrease by
            twenty-five percent (25%) or more. Examples of the kinds of events
            that might cause such substantial increases or decreases include the
            following:

            (i)   changes in locations where the Eligible Recipients operate;

            (ii)  changes in products of, or in markets served by, the Eligible
                  Recipients;

            (iii) mergers, acquisitions, divestitures or reorganizations of the
                  Eligible Recipients;

            (iv)  material changes in the method of service delivery;

            (v)   material changes in the applicable regulatory environment;

            (vi)  changes in market priorities; or

            (vii) changes in the business units being serviced by Provider.

      (b)   CONSEQUENCE. If an Extraordinary Event occurs, Williams may, at its
            option, request more favorable pricing with respect to applicable
            Charges in accordance with the following:

            (1)   Provider and Williams shall mutually determine on a reasonable
                  basis the efficiencies, economies, savings and resource
                  utilization reductions resulting from such Extraordinary Event
                  and, upon Williams's approval, Provider shall then proceed to
                  implement such efficiencies, economies, savings and resource
                  utilization reductions as quickly as practicable and in
                  accordance with the agreed upon schedule. As the net
                  efficiencies, economies, savings or resource utilization
                  reductions are realized, the Charges specified on SCHEDULE J
                  and any affected Resource Baselines shall be promptly and
                  equitably adjusted to pass through to Williams the full
                  benefit of such efficiencies, economies, savings and resource
                  utilization reductions; provided, that Williams shall
                  reimburse Provider for any net costs or expenses incurred to
                  realize such efficiencies, economies, savings or resource
                  utilization reductions if and to the extent Provider (i)
                  notifies Williams of such additional costs and obtains
                  Williams's approval prior to incurring such costs, (ii) uses
                  commercially reasonable efforts to identify and consider
                  practical alternatives, and reasonably determines that

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                  there is no other more practical or cost effective way to
                  obtain such savings without incurring such expenses, and (iii)
                  uses commercially reasonable efforts to minimize the
                  additional costs to be reimbursed by Williams.

            (2)   An Extraordinary Event shall not result in Charges to Williams
                  being higher than such Charges would have been if the RRCs,
                  ARCs and other rates and charges then specified in SCHEDULE J
                  had been applied, unless and to the extent such Extraordinary
                  Event results in New Services (e.g., Williams requires that
                  Provider create a new infrastructure to support an acquired
                  Entity). Williams may, at its sole option, elect, for each
                  Extraordinary Event, at any time to forego its rights under
                  this SECTION 11.6 and instead, apply RRCs, ARCs and other
                  rates and charges specified in SCHEDULE J to adjust the
                  Charges.

      (c)   DIVESTITURE OF WILLIAMS POWER. Williams anticipates that it
            ultimately will divest Williams Power. Provider acknowledges and
            agrees that it has anticipated and planned for such divestiture, and
            such divestiture shall not result in any adverse impact to Williams
            under this Agreement. Upon the divestiture, Williams may require
            Provider to, and Provider shall agree to, adjust the Resource
            Baseline and to adjust any other affected provision such that
            Williams has the full benefit of the provision as it operated prior
            to the divestiture.

11.7  TECHNOLOGY.

      (a)   OBLIGATION TO EVOLVE. Provider acknowledges and agrees that its
            current technologies and business processes shall continue to evolve
            and change over time, and at a minimum, shall remain consistent with
            the best practices of leading providers of finance and accounting
            business process services and the business, and finance and
            accounting objectives and competitive needs of Williams and the
            Eligible Recipients. Subject to SECTION 9.5, Provider shall provide
            the Services using current technologies and business processes that
            will enable Williams and the Eligible Recipients to take advantage
            of advances in the industry and support their efforts to maintain
            competitiveness in the markets in which it competes. In addition,
            subject to SECTIONS 9.5 and 11.5, Provider shall make such current
            technologies and business processes available to Williams to perform
            finance and accounting business processes and related services and
            functions on behalf of itself and/or the Eligible Recipients at or
            from Williams facilities. Williams may elect to conduct an annual
            technology and business process audit to compare

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            Provider's then current technologies and business processes against
            the best practices of leading providers of finance and accounting
            business processes and services. If any such audit reveals that the
            technologies and business process then utilized by Provider are not
            at the level of industry best practice, then Williams and the
            Provider will review the results of the audit and establish and
            implement a plan to implement identified best practices.

      (b)   OBLIGATION TO PROPOSE TECHNOLOGY AND BUSINESS PROCESS EVOLUTIONS.
            Provider shall identify and propose the implementation of Technology
            and Business Process Evolutions that are likely to: (i) improve the
            efficiency and effectiveness of the Services (including cost
            savings); (ii) improve the efficiency and effectiveness of the
            finance and accounting business processes and related services and
            functions performed by or for Williams and the Eligible Recipients
            at or from Williams facilities; (iii) result in cost savings or
            revenue increases to Williams and the Eligible Recipients in areas
            of their business outside the Services; (iv) enhance the ability of
            Williams and the Eligible Recipients to conduct their business and
            serve their customers; and (v) achieve the objectives of Williams
            and the Eligible Recipients (as described in SECTION 1.3) faster
            and/or more efficiently than the then current strategies.

      (c)   PROVIDER BRIEFINGS AND TECHNOLOGY AND BUSINESS PROCESS AUDIT.
            Provider shall routinely and regularly monitor and analyze
            Technology and Business Process Evolutions of possible interest or
            applicability to Williams and the Eligible Recipients. At least
            semi-annually, Provider shall meet with Williams to formally brief
            Williams regarding such Technology and Business Process Evolutions.
            Such briefing shall include Provider's assessment of the business
            impact, performance improvements and cost savings associated with
            such Technology and Business Process Evolutions. Where requested by
            Williams, Provider shall develop and present to Williams proposals
            for: (i) implementing Technology and Business Process Evolutions or
            (ii) changing the direction of Williams's then current strategy.

      (d)   PROVIDER DEVELOPED ADVANCES. If Provider develops technological
            advances in or changes to the finance and accounting business
            processes and associated technologies used to provide the same or
            substantially similar services to other Provider customers or
            Provider develops new or enhanced processes, services, software,
            tools, products or methodologies to be offered to such customers
            (collectively, "NEW ADVANCES"), Provider shall, subject to SECTION
            11.5, and to the extent permissible under any agreements between
            Provider and third parties relating to New Advances, (i) offer
            Williams the opportunity to serve as a pilot

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            customer in connection with the implementation of such New Advances;
            and (ii) if Williams declines such opportunity, offer Williams
            preferred access to such New Advances and the opportunity to be
            among the first ten percent (10%) of the Provider customer base to
            implement and receive the benefits of any New Advances.

      (e)   FLEXIBILITY. Provider shall ensure that the technologies and
            business process strategies it employs to provide the Services are
            flexible enough to allow integration with new technologies or
            business processes, or significant changes in Williams's or an
            Eligible Recipient's business, and finance and accounting business
            process objectives and strategies. For example, Equipment must have
            sufficient scalability and be sufficiently modular to allow
            integration of new technologies without the need to replace whole,
            or significant parts of, systems or business processes (e.g., made
            to be a one-to-many model) to enable Williams's and/or the Eligible
            Recipients' business to become more scalable and flexible.

      (f)   EQUIPMENT IMPLEMENTATION AND REFRESH. Provider shall be fully
            responsible for the implementation of new Equipment in the ordinary
            course of Technology and Business Process Evolution. Provider shall
            refresh all Equipment in accordance with Williams's refresh
            strategies, as set out in the Technology and Business Process Plan,
            and as necessary to provide the Services in accordance with the
            Service Levels and satisfy its other obligations under this
            Agreement. If Provider is aware that these strategies differ from
            generally accepted practice (or there are any other areas of concern
            in relation to such strategies) it shall provide Williams with
            notice of that fact and, upon request, provide Williams with further
            information as to how to more closely align the strategies with
            generally accepted practice.

      (g)   SOFTWARE IMPLEMENTATION AND REFRESH. Provider shall be fully
            responsible for the implementation of new or changed Software, tools
            and methodologies in the ordinary course of Technology and Business
            Process Evolution. Provider shall: (i) refresh Software in
            accordance with SECTION 9.7 of this Agreement and the Technology and
            Business Process Plan; and (ii) provide training to Williams staff
            regarding the use of any new or changed Software, tools and
            methodologies.

      (h)   INCLUDED IN MONTHLY BASE CHARGES. Subject to the last sentence of
            this SECTION 11.7(h), Technology and Business Process Evolution and
            New Advances shall be included in the Monthly Base Charges and
            Provider shall deploy, implement and support Technology and Business
            Process Evolution and New Advances throughout the Term. Provider
            shall be financially responsible for the capital cost

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            of implementing Technology and Business Process Evolution and New
            Advances to the extent such implementation involves categories of
            Equipment, Software and other assets as to which responsibility is
            allocated to Provider in SCHEDULE U. The performance of projects
            required to implement Technology and Business Process Evolution
            shall be included within the Monthly Base Charge. Williams shall pay
            additional sums for implementation only if and to the extent (i) the
            Technology and Business Process Evolution or New Advance is
            considered a New Service pursuant to SECTION 11.5, or (ii) Williams
            requests accelerated implementation of the Technology and Business
            Process Evolution or New Advance (i.e., more rapidly than previously
            contemplated in the Technology and Business Process Evolution Plan),
            and in each case, only if and to the extent additional Provider
            Personnel and resources are required to implement the Technology and
            Business Process Evolution or New Advance in the desired timeframe.

      (i)   UNANTICIPATED CHANGE. If an Unanticipated Change occurs, and if
            Williams requests that such Unanticipated Change be substituted or
            added by Provider to the Services, the Parties shall use the
            procedures in SECTION 11.6(b) to equitably adjust the Charges and
            other relevant provisions of this Agreement to take such
            Unanticipated Change into Account. An "UNANTICIPATED CHANGE" shall
            consist of a material shift and improvement in technology capable of
            providing all or part of the Services which is outside the normal
            evolution of technology experienced by the finance and accounting
            business process services outsourcing industry, the human resources
            business processes outsourcing industry and/or the information
            technology industry, was not generally available as of the Effective
            Date, is judged by the Parties to be reasonably reliable and
            relevant and can be technically substituted or added by Provider to
            the Services. In the event of a significant and unanticipated change
            that would materially reduce Provider's costs in providing the
            Services, Williams may, at its option, request more favorable
            pricing with respect to some or all of the Charges categories
            specified in SCHEDULE J. If Williams makes such a request, the
            Parties shall use the procedures in SECTION 11.6(B) to equitably
            adjust such Charges.

11.8  PROJECT RESOURCES.

      (a)   PROCEDURES AND PERFORMANCE. As part of the Monthly Base Charges,
            Provider shall provide the number of FTEs per Contract Year
            specified in SCHEDULE J for each Functional Service Area listed
            therein (the "BASELINE FTES") to perform certain activities and
            projects requested by Williams under this Agreement ("PROJECTS").
            The Projects underway as of the Effective Date are specified in

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            SCHEDULE L. A "PROJECT" is a discrete unit of non-recurring work
            that is not an inherent, necessary or customary part of the day -
            to-day Services, and is not required to be performed by Provider to
            meet the existing Service Levels (other than Service Levels related
            to Project performance). A Project may consist of or include work
            that would otherwise be treated as New Services. The Provider
            Personnel assigned to perform such Projects shall possess the
            training, education, experience, competence and skill to perform
            such work. The staffing of Projects shall be determined by the
            Parties through the governance process in accordance with the
            following principles. In staffing Projects, Provider shall first
            attempt to use existing resources available within the then current
            Resource Baselines. At its option, Williams may re-prioritize in
            scope work and other existing Projects to staff other Project
            requirements as needed. If no additional Project effort capacity is
            available within the then current Resource Baselines to staff a
            Project, then with Williams prior approval, Provider may staff the
            Project using new or additional resources, according to rates and in
            such numbers as the Parties agree. The maximum rates applicable to
            such additional resources that will be used to staff Project efforts
            are set forth in SCHEDULE J, ATTACHMENT J-1; provided, that the
            Parties may agree to more favorable rates than those set forth in
            such Attachment. Where the Parties agree that additional resources
            are required, Provider shall utilize additional personnel as and to
            the extent necessary to perform the work in question and meet the
            agreed Project schedule. The Williams Project Executive or his or
            her designee shall define and set the priority for such Projects.
            Provider shall maintain appropriate continuity of personnel assigned
            to perform Projects. Provider shall report monthly on the level of
            effort expended by Provider in the performance of Projects and shall
            not exceed the Baseline FTE's without Williams's prior approval. If
            and to the extent Williams authorizes Provider to exceed the
            Baseline FTE's in any Contract Year, Williams shall pay Provider for
            such additional FTEs at the rates specified in SCHEDULE J,
            ATTACHMENT J-1.

      (b)   PROJECT PROPOSALS. To the extent required under this Agreement or
            the Policy and Procedures Manual, Provider shall prepare a Project
            proposal in accordance with the process set forth in SECTION 11.5(a)
            prior to beginning such Project. Williams may accept or reject such
            Project proposal in its sole discretion. The hours expended by
            Provider in preparing proposals or plans or reporting on the status
            of such Projects shall be included in the Monthly Base Charges and
            shall not be counted as FTEs.

      (c)   ADDITIONAL WORK OR REPRIORITIZATION. In addition to the FTEs
            provided for in SECTION 11.8(a), the Williams Project Executive or
            his or her designee may identify new or additional work activities
            to be performed by Provider Personnel

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            (including work activities that would otherwise be treated as New
            Services) or reprioritize or reset the schedule for existing work
            activities to be performed by such Provider Personnel. Unless
            otherwise agreed, Williams shall incur no additional charges for the
            performance of such work activities by Provider Personnel then
            assigned to Williams. Provider shall use commercially reasonable
            efforts to perform such work activities without impacting the
            established schedule for other tasks or the performance of the
            Services in accordance with the Service Levels. If it is not
            possible to avoid such an impact, Provider shall notify Williams of
            the anticipated impact and obtain its consent prior to proceeding
            with such work activities. Williams, in its sole discretion, may
            forego or delay such work activities or temporarily adjust the work
            to be performed by Provider, the schedules associated therewith or
            the Service Levels to permit the performance by Provider of such
            work activities.

11.9  PRORATION.

      Periodic charges under this Agreement are to be computed on a calendar
      month basis, and shall be prorated for any partial month on a calendar day
      basis.

11.10 REFUNDABLE ITEMS.

      (a)   PREPAID AMOUNTS BY WILLIAMS. Where Williams and/or the Eligible
            Recipients have prepaid for a service or function for which Provider
            is assuming financial responsibility under this Agreement, Provider
            shall refund to Williams, upon either Party identifying the
            prepayment, that portion of such prepaid expense which is
            attributable to periods on and after the Commencement Date.

      (b)   PREPAID AMOUNTS BY PROVIDER. Where Provider, Provider Affiliates
            and/or Subcontractors have prepaid for a service or function which
            extends past the expiration or termination of this Agreement,
            Williams shall refund to Provider or such Provider Affiliate or
            Subcontractor, upon either Party identifying the prepayment, that
            portion of such prepaid expense which is attributable to periods
            after the expiration or termination of this Agreement.

      (c)   REFUNDS AND CREDITS BY PROVIDER. If Provider should receive a
            refund, credit, discount or other rebate for goods or services paid
            for by Williams and/or the Eligible Recipients on a Pass-Through
            Expense, Retained Expense, cost-plus or cost-reimbursement basis,
            then Provider shall (i) notify Williams of such refund, credit,
            discount or rebate and (ii) pay the full amount of such refund,
            credit, discount or rebate to Williams.

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      (d)   REFUNDS AND CREDITS BY WILLIAMS. If Williams or the Eligible
            Recipients should receive a refund, credit, discount or other rebate
            for goods or services paid for which they have been reimbursed by
            Provider and/or the Provider Affiliates or Subcontractors, then
            Williams shall (i) notify Provider of such refund, credit, discount
            or rebate and (ii) pay the full amount of such refund, credit,
            discount or rebate to Provider or such Provider Affiliate or
            Subcontractor.

      (e)   ALLOCATION OF BALLOON, ROLL-OVER AND SIMILAR PAYMENTS. With respect
            to contracts assigned to Williams pursuant to SECTIONS 4.4(b)(3),
            4.4(b)(4), 4.4(b)(6) or 4.4(b)(7), where the costs under any such
            contracts entered into by Provider, a Provider Affiliate or
            Subcontractor are to be apportioned between the Parties, Provider
            shall be responsible for the payment of any costs required to be
            paid by Williams after the assignment of such contracts to Williams,
            to the extent such costs are attributable to periods during the Term
            and the provision of any Termination Assistance Services.
            Additionally, if during their respective terms, the payment terms
            for lease, license, maintenance, service charges or other periodic
            payments under any such contract provide for increased fees
            allocable to a period after assignment to Williams (other than to
            account for cost of living or similar increases) (e.g., balloon or
            similar payments), all such payments shall be recalculated so that,
            as between the Parties, the entire cost shall be amortized evenly
            over the entire term of such contract. Provider shall be responsible
            for those roll-over and recalculated costs that are attributable to
            periods during the Term and the provision of any Termination
            Assistance Services, and, upon assignment to Williams, Williams
            shall be responsible for all other payments. Provider shall provide
            a credit to Williams for any such roll-over costs and recalculated
            costs against any amounts then-due and owing by Williams or, if
            there are no amounts then-owed by Williams, pay such roll-over or
            recalculated amounts to Williams within thirty (30) days after the
            assignment of the applicable contract to Williams.

11.11 WILLIAMS BENCHMARKING REVIEWS.

      (a)   BENCHMARKING REVIEW. From time to time during the Term, Williams
            may, at its expense and subject to this SECTION 11.11, engage the
            services of an independent third party (a "BENCHMARKER") to compare
            the quality and cost of one or more of the Functional Service Areas
            of the Services against the quality and cost of first tier, well
            managed service providers performing similar services to verify that
            Williams is receiving from Provider pricing and levels of service
            that are competitive with market rates, prices and service levels,
            given the nature, volume and type of Services provided by Provider
            hereunder ("BENCHMARKING"). In

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            making this comparison, the Benchmarker shall consider normalization
            factors, including the following, and adjust the prices as and to
            the extent appropriate: (i) whether supplier transition charges are
            paid by the customer as incurred or amortized over the term of this
            agreement; (ii) the extent to which supplier pricing includes the
            purchase of the customer's existing assets; (iii) the extent to
            which supplier pricing includes the cost of acquiring future assets;
            (iv) the extent to which this Agreement calls for supplier to
            provide and comply with unique Williams requirements; and (v)
            whether Service Taxes are included in such pricing or stated
            separately in supplier invoices.

      (b)   GENERAL. The Benchmarker engaged by Williams shall be a firm listed
            in SCHEDULE B, or a nationally recognized firm with experience in
            benchmarking similar services and agreed to by the Parties, and
            shall execute a non-disclosure agreement substantially in the form
            attached hereto as EXHIBIT 1. Provider shall cooperate fully with
            Williams and the Benchmarker and shall provide reasonable access to
            the Benchmarker during such effort, all at Provider's cost and
            expense; provided, however, that Provider will not be obligated to
            provide the Benchmarker with the following items: (i) proprietary or
            confidential information of Provider not related to the Services
            provided to Williams or the Eligible Recipients; (ii) any internal
            cost data (except where a Service is provided on a cost
            pass-through, cost-plus, or cost-reimbursement basis); or (iii)
            proprietary or confidential information of other Provider customers.
            The Benchmarking shall be conducted so as not to unreasonably
            disrupt Providers' operations under this Agreement. Williams shall
            not initiate a Benchmarking of the Services during the first twelve
            (12) months following the Effective Date.

      (c)   RESULT OF BENCHMARKING. If the Benchmarker finds that the Charges
            paid by Williams for the benchmarked Services are greater than the
            lowest twenty-five percent (25%) of the prices (adjusted in
            accordance with SECTION 11.11(A)) charged by other first-tier, well
            managed service providers providing similar services for work of a
            similar nature, type or volume, (the "BENCHMARK STANDARD"), the
            Benchmarker shall submit a written report setting forth such
            findings and conclusions. The Parties shall then meet and negotiate
            in good faith as to reductions in the Charges to eliminate any
            unfavorable variance. If the Parties are unable to agree upon such
            reductions after utilizing the dispute resolution process set forth
            in SECTION 19.1, Williams may, at its option, terminate all the
            Services or the applicable Functional Service Area. Williams must
            exercise its right to terminate on this basis within one hundred
            twenty (120) days of its receipt of the Benchmarker's final report
            or within thirty (30) days after the end of the dispute resolution
            process, whichever is later. If Williams terminates

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            the Services on this basis, it shall not be obligated to pay
            Termination Charges. Wind Down Charges shall be payable if and only
            if and only to the extent indicated as payable in SCHEDULE N. If the
            Services are terminated in part, Provider's Charges shall be
            equitably adjusted to reflect the Services no longer performed by
            Provider

      (d)   PROVIDER REVIEW AND DISPUTE. Williams shall provide Provider with a
            copy of the Benchmarker's report and Provider shall have ten (10)
            days to review such report and contest the Benchmarker's findings.
            If the Parties are unable to agree upon the validity of such
            findings, the matter shall be resolved pursuant to the dispute
            resolution procedures set forth in ARTICLE 19. Reductions in
            Provider's Charges shall be implemented effective as of the date the
            Benchmarker's report was first provided to Provider.

11.12 PROVIDER PROCUREMENT.

      Procurement management services are not within the scope of Services.
      However, In event that at Williams's request, Provider procures products
      and services from a third party on behalf of Williams or an Eligible
      Recipient (as distinguished from procurement on Provider's own behalf for
      use under this Agreement), Provider shall: (i) give Williams and the
      Eligible Recipients the benefit of Provider's most favorable vendor
      arrangements to the extent permitted under vendor's terms with the
      applicable vendor; (ii) use commercially reasonable efforts to obtain the
      most favorable pricing and terms and conditions then available from any
      customary vendor sources for such products and services; (iii) use the
      aggregate volume of Provider's procurements on behalf of itself, Williams
      and other customers as leverage in negotiating such pricing or other terms
      and conditions if permitted by the applicable vendor(s); (iv) use
      commercially reasonable efforts to enable Williams to receive at least an
      equitable and proportionate share of the total refunds, credits,
      discounts, rebates, incentives and other benefits then available to
      Provider directly in connection with such procurements; and (v) adhere to
      the procurement procedures specified in the Policy and Procedures Manual,
      as such procedures may be modified from time to time by Williams. In
      performance of the activities contemplated by this paragraph, Provider
      shall adhere to Williams's product, services and contract standards and
      shall not deviate from such standards without Williams's prior approval.
      To the extent an authorized Williams representative specifies the vendor,
      pricing and/or terms and conditions for a procurement contemplated by this
      paragraph, Provider shall not deviate from such instructions without
      Williams's prior approval. Unless otherwise agreed by the Parties, the
      procurement price of such products and services shall be treated as a Pass
      Through Expense in accordance with SECTION 11.2.

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12.   INVOICING AND PAYMENT

12.1  INVOICING.

      (a)   INVOICE. Provider shall invoice Williams for Provider Charges as
            described below and in SCHEDULE J:

            (i)   MONTHLY BASE CHARGES. Upon the first day of each month in
                  which the Services are to be rendered, Provider will present
                  Williams with an invoice for any Monthly Base Charges due and
                  owing for the that month.

            (ii)  VARIABLE CHARGES. On or before the tenth (10th) day of each
                  month, Provider shall present Williams with an invoice for any
                  variable charges, credits or amounts due and owing for the
                  preceding month, including ARCs and RRCs and Transition
                  Milestone and Transformation Milestone Charges.

            (iii) PROJECT CHARGES. Unless different payment terms are agreed to
                  by the Parties with respect to Project work, promptly
                  following the Acceptance of a Project deliverable, Provider
                  shall present Williams with an invoice for any Charges due and
                  owing in addition to the Monthly Base Charges payable pursuant
                  to SECTION 12.1(a)(i) above for such Project that are
                  associated with such Project deliverable.

            The foregoing invoices shall be delivered to Williams
            electronically, and, at its request, at the address(es) listed in
            SECTION 21.3. Payments of all invoices shall be made via electronic
            funds transfer to an account designated by Provider.

      (b)   FORM AND DATA. At Williams's request, Provider shall provide (1)
            separate monthly invoices to Williams and each Williams Affiliate
            that has executed a local agreement to receive Services, and (2)
            detailed data to allocate the invoiced Charges among the Eligible
            Recipients and their respective business units or other divisions
            based on the chargeback data generated by Provider and/or the
            allocation formula provided by Williams. Each invoice shall be in
            the form specified in EXHIBIT 2, or such other form to which the
            Parties may mutually agree. Each invoice shall include details
            necessary to meet Williams' reasonable objectives to (i) comply with
            all applicable legal, regulatory and accounting requirements, (ii)
            allow Williams to validate volumes and fees, (iii) permit Williams
            to chargeback internally to the same organizational level and at the
            same level of detail in use by Williams as of the Effective Date,
            and (iv) meet

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            Williams's and the Eligible Recipient's billing requirements. Each
            invoice shall include the pricing calculations and related data
            utilized to establish the Charges. The data underlying each invoice
            shall be delivered to Williams electronically in a form and format
            compatible with Williams's accounting systems.

      (c)   CREDITS. To the extent a credit may be due to Williams pursuant to
            this Agreement, Provider shall provide Williams with an appropriate
            credit against amounts then due and owing; if no further payments
            are due to Provider, Provider shall pay such amounts to Williams
            within thirty (30) days.

      (d)   TIME LIMITATION. If Provider fails to provide an invoice to Williams
            for any amount within one hundred twenty (120) days after the month
            in which the Services in question are rendered or the expense
            incurred, Provider shall waive any right it may otherwise have to
            invoice for and collect such amount. (excluding Pass-Through
            Expenses, which are covered in SECTION 11.2, and Transition
            Milestone Payments, which must be invoiced within ninety (90) days
            after completion and acceptance of the applicable Transition
            Milestone)

12.2  PAYMENT DUE.

      Subject to the other provisions of this ARTICLE 12, the invoices provided
      for under SECTION 12.1 shall be due and payable on or before the following
      dates (the "PAYMENT DATE"), unless the amount in question is disputed in
      accordance with SECTION 12.4:

      (a)   For the invoices described in SECTION 12.1(a), (i) the last day of
            the calendar month in which Williams receives the invoice, provided
            Williams receives such invoice upon the first day of the month and
            (ii) in all other cases, thirty (30) days after Williams's receipt
            of such invoice.

      (b)   For the invoices described in SECTION 12.1(b), (i) the last day of
            the calendar month in which Williams receives the invoice, provided
            Williams receives such invoice upon the tenth day of the month and
            (ii) in all other cases, twenty (20) days after Williams's receipt
            of such invoice.

      (c)   For the invoices described in SECTION 12.1(c), ten (10) days after
            Williams's receipt of such invoice.

      (d)   For any undisputed amount due under this Agreement for which a time
            for payment is not otherwise specified, thirty (30) days after
            Williams's receipt of such invoice.

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      If Williams fails to make payment of any undisputed amount on or before
      the Payment Date specified in this SECTION 12.2 and thereafter fails to
      make such undisputed payment within five (5) business days after its
      receipt of written notice from Provider of such overdue payment, Williams
      shall pay interest on such overdue payment at the lesser of one and
      one-half percent (1.5%) per month or the maximum amount permissible under
      the applicable law. Prior to the Commencement Date and until such time
      Williams achieves an investment grade status of Moody's Baa or better,
      Williams shall provide to Provider an irrevocable letter of credit of Two
      Million Dollars ($2,000,000) to the benefit of Provider to be drawn upon
      by Provider in its sole discretion in the event of Williams's non-payment
      of undisputed amounts after first giving notice to Williams and providing
      Williams the five (5) business day opportunity to cure as set forth above.

12.3  SET OFF.

      With respect to any amount to be paid or reimbursed by Williams hereunder,
      Williams may set off against such amount any amount that Provider is
      obligated to pay Williams hereunder.

12.4  DISPUTED CHARGES.

      Williams may withhold payment of particular Charges that Williams
      reasonably disputes in good faith subject to the following:

      (a)   DESCRIPTION AND EXPLANATION. If Williams disputes any Provider
            Charges, Williams shall so notify Provider and provide a description
            of the particular Charges in dispute and an explanation of the
            reason why Williams disputes such Charges.

      (b)   ESCROW. To the extent the disputed Charges exceed, in the aggregate,
            an amount equal to the average total monthly Charges for the
            preceding six (6) months (i.e., the total Charges for the preceding
            six (6) months, divided by six), the excess disputed Charges shall
            be paid or deposited by Williams in an interest bearing escrow
            account for the benefit of both Parties at a financial institution
            reasonably acceptable to Provider until such dispute has been
            resolved. Upon resolution of such dispute, the prevailing party
            shall be entitled to such escrowed amounts and interest earned on
            such escrowed amounts.

      (c)   CONTINUED PERFORMANCE. Each Party agrees to continue performing its
            obligations under this Agreement while any dispute is being resolved
            unless and

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            until such obligations are terminated by the termination or
            expiration of this Agreement.

      (d)   NO WAIVER. Neither the failure to dispute any Charges or amounts
            prior to payment nor the failure to withhold any amount shall
            constitute, operate or be construed as a waiver of any right
            Williams may otherwise have to dispute any Charge or amount or
            recover any amount previously paid.

      (e)   EXPEDITED DISPUTE RESOLUTION. The Parties agree that the following
            expedited timeframes shall apply to the dispute resolution process
            set forth in ARTICLE 19 with respect to payment disputes: (i)
            fifteen (15) days (instead of thirty (30) days) in SECTION
            19.1(d)(ii); and (ii) five (5) days (instead of ten (10) days) for
            each of the mediator selection periods set forth in SECTION 19.2(c).
            In addition, each Party shall use its best efforts to conclude any
            mediation of payment disputes within sixty (60) days after the
            Notice of Dispute.

13.   WILLIAMS DATA AND OTHER PROPRIETARY INFORMATION

13.1  WILLIAMS OWNERSHIP OF WILLIAMS DATA.

      Williams Data are and shall remain the property of Williams (and/or the
      applicable Eligible Recipients). Provider shall promptly deliver Williams
      Data (or the portion of such Williams Data specified by Williams) to
      Williams in the format and on the media prescribed by Williams (i) at any
      time at Williams's request, (ii) at the end of the Term and the completion
      of all requested Termination Assistance Services, or (iii) with respect to
      particular Williams Data, at such earlier date that such data are no
      longer required by Provider to perform the Services. Thereafter, Provider
      shall return or destroy, as directed by Williams, all copies of the
      Williams Data in Provider's possession or under Provider's control within
      ten (10) business days and deliver to Williams written certification of
      such return or destruction signed by an authorized representative of
      Provider. Provider shall not withhold any Williams Data as a means of
      resolving any dispute. Williams Data shall not be utilized by Provider for
      any purpose other than the performance of Services under this Agreement
      and shall not be sold, assigned, leased, commercially exploited or
      otherwise provided to third parties by or on behalf of Provider or any
      Provider Personnel. Notwithstanding any other provision of this Agreement,
      Provider shall not undertake or engage in any activity with respect to any
      Williams Personal Data which would constitute Provider's functioning in
      the capacity of a "controller," as such capacity may be identified and
      defined in the respective applicable Privacy Laws and Provider shall
      promptly notify Williams if it believes that any use of Williams Data by
      Provider contemplated under this Agreement or to be undertaken as part of
      the Services would

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      constitute Provider so functioning in the capacity of a "controller."
      Provider shall not possess or assert any lien or other right against or to
      Williams Data. Notwithstanding the foregoing, (i) Provider may use and
      retain copies of Williams Data to the extent required by applicable Laws
      or necessary for litigation or dispute resolution proceedings that are
      ongoing at the time Williams's requests return or destruction of such
      Williams Data, and (ii) with respect to service level measurements
      included in Williams Data, Provider may use such service level
      measurements for purposes of this Agreement and otherwise on an
      aggregated, non-identifiable basis for Provider's internal business
      purposes and Williams may not authorize a Benchmarker to include such
      service level measurements in such Benchmarker's databases unless such
      restriction effectively leaves Williams unable to obtain such
      Benchmarker's services.

13.2  SAFEGUARDING WILLIAMS DATA.

      (a)   SAFEGUARDING PROCEDURES. Provider shall establish and maintain
            environmental, safety and facility procedures, data security
            procedures and other safeguards against the destruction, loss,
            unauthorized access or alteration of Williams Data in the possession
            of Provider which are (i) no less rigorous than those maintained by
            Williams as of the Commencement Date (or implemented by Williams in
            the future to the extent deemed necessary by Williams), (ii) no less
            rigorous than those maintained by Provider for its own information
            of a similar nature, and (iii) adequate to meet the requirements of
            Williams's records retention policy and applicable Laws. Provider
            will revise and maintain such procedures and safeguards upon
            Williams's request. Williams shall have the right to establish
            backup security for Williams Data and to keep backup copies of the
            Williams Data in Williams's possession at Williams's expense if
            Williams so chooses. Provider shall remove all Williams Data from
            any media taken out of service and shall destroy or securely erase
            such media in accordance with the Policy and Procedures Manual. No
            media on which Williams Data is stored may be used or re-used to
            store data of any other customer of Provider or to deliver data to a
            third party, including another Provider customer, unless securely
            erased in accordance with the Policy and Procedures Manual. In the
            event Provider discovers or is notified of a breach or potential
            breach of security relating to Williams Data, Provider shall (i)
            expeditiously notify Williams of such breach or potential breach,
            (ii) investigate such breach or potential breach and perform a Root
            Cause Analysis thereon, (iii) remediate the effects of such breach
            or potential breach of security, and (iv) provide Williams with such
            assurances as Williams shall request that such breach or potential
            breach will not recur.

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      (b)   RECONSTRUCTION PROCEDURES. As part of the Services, Provider shall
            be responsible for developing and maintaining procedures for the
            reconstruction of lost Williams Data which are (i) no less rigorous
            than those maintained by Williams as of the Commencement Date (or
            implemented by Williams in the future to the extent deemed necessary
            by Williams), and (ii) no less rigorous than those maintained by
            Provider for its own information of a similar nature.

      (c)   CORRECTIONS. Provider shall restore all destroyed, lost or altered
            Williams Data using generally accepted data restoration techniques.
            In addition, if Provider or its Affiliates or Subcontractors has
            caused the destruction, loss or alteration of any Williams Data due
            to a Provider failure to perform its obligations under this
            Agreement, Provider shall be responsible for the cost of restoring
            such data. Provider shall at all times adhere to the procedures and
            safeguards specified in SECTION 13.2(a) and (b) and shall correct
            (including any required back-up or restoration of data from
            scheduled backups, or if not available on such backups, restoration
            by other means with Williams's reasonable cooperation), at no charge
            to Williams, any destruction, loss or alteration of any Williams
            Data attributable to the failure of Provider or Provider Personnel
            to comply with Provider's obligations under this Agreement.

13.3  CONFIDENTIALITY.

      (a)   PROPRIETARY INFORMATION. Provider and Williams each acknowledge that
            the other possesses and will continue to possess information that
            has been developed or received by it, has commercial value in its or
            its customers' business and is not generally available to the
            public. Except as otherwise specifically agreed in writing by the
            Parties, "PROPRIETARY INFORMATION" shall mean (i) this Agreement and
            the terms hereof, (ii) all information marked confidential,
            restricted or proprietary by either Party, and (iii) any other
            information that is treated as confidential by the disclosing Party
            and would reasonably be understood to be confidential, whether or
            not so marked. In the case of Williams and the Eligible Recipient,
            Proprietary Information also shall include Software provided to
            Provider by or through Williams or the Eligible Recipients,
            Developed Materials (to the extent owned by Williams pursuant to
            SECTION 14.2), Williams Data, attorney-client privileged materials
            or attorney work product, customer lists, customer contracts,
            customer information, rates and pricing, information with respect to
            competitors, strategic plans, account information, rate case
            strategies, research information, chemical formulae, product
            formulations, plant and equipment design information, catalyst
            information, trade secrets, financial/accounting information
            (including assets, expenditures, mergers,

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            acquisitions, divestitures, billings collections, revenues and
            finances), human resources and personnel information,
            marketing/sales information, information regarding businesses,
            plans, operations, third party contracts, licenses, internal or
            external audits, law suits, regulatory compliance or other
            information or data obtained, received, transmitted, processed,
            stored, archived, or maintained by Provider under this Agreement. By
            way of example, Williams Proprietary Information shall include plans
            for changes in Williams's or an Eligible Recipient's facilities,
            business units and product lines, plans for business mergers,
            acquisitions or divestitures, rate information, plans for the
            development and marketing of new products, financial forecasts and
            budgets, technical proprietary information, employee lists and
            company telephone or e-mail directories. In the case of Provider,
            Proprietary Information shall include financial information, account
            information, information regarding Provider's business plans and
            operations, and proprietary software, tools and methodologies, and
            Developed Materials owned by Provider and used in the performance of
            the Services.

      (b)   OBLIGATIONS.

            (i)   During the term of this Agreement and at all times thereafter,
                  Provider and Williams shall not disclose, and shall maintain
                  the confidentiality of, all Proprietary Information of the
                  other Party (and in the case of Provider, the Eligible
                  Recipients). Williams and Provider shall each use at least the
                  same degree of care to safeguard and to prevent disclosing to
                  third parties the Proprietary Information of the other as it
                  employs to avoid unauthorized disclosure, publication,
                  dissemination, destruction, loss, or alteration of its own
                  information (or information of its customers) of a similar
                  nature, but not less than reasonable care. Provider Personnel
                  shall not have access to Williams Proprietary Information
                  without proper authorization. Upon receiving such
                  authorization, authorized Provider Personnel shall have access
                  to Williams Proprietary Information only to the extent
                  necessary for such person to perform his or her obligations
                  under or with respect to this Agreement or as otherwise
                  naturally occurs in such person's scope of responsibility,
                  provided that such access is not in violation of Law.

            (ii)  The Parties may disclose Proprietary Information to their
                  Affiliates, auditors, attorneys, accountants, consultants,
                  contractors and subcontractors, where (A) use by such person
                  or entity is authorized under this Agreement, (B) such
                  disclosure is necessary for the performance of

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                  such person's or entity's obligations under or with respect to
                  this Agreement or otherwise naturally occurs in such person's
                  or entity's scope of responsibility, (C) the person or entity
                  (and its applicable officers and employees) agree in writing
                  to assume the obligations consistent with this SECTION 13.3,
                  and (D) the disclosing Party assumes full responsibility for
                  the acts or omissions of such person or entity regarding their
                  use and disclosure of such Proprietary Information and takes
                  all reasonable measures to ensure that the Proprietary
                  Information is not disclosed or used in contravention of this
                  Agreement. Any disclosure to such person or entity shall be
                  under the terms and conditions as provided herein. Each
                  Party's Proprietary Information shall remain the property of
                  such Party.

            (iii) Neither Party shall (A) make any use or copies of the
                  Proprietary Information of the other Party except as
                  contemplated by this Agreement, (B) acquire any right in or
                  assert any lien against the Proprietary Information of the
                  other Party, (C) sell, assign, transfer, lease, or otherwise
                  dispose of Proprietary Information to third parties or
                  commercially exploit such information, including through
                  Derivative Works, or (D) refuse for any reason (including a
                  default or material breach of this Agreement by the other
                  Party) to promptly provide the other Party's Proprietary
                  Information (including copies thereof) to the other Party if
                  requested to do so. Upon expiration or any termination of this
                  Agreement and completion of each Party's obligations under
                  this Agreement, each Party shall return or destroy, as the
                  other Party may direct, all documentation in any medium that
                  contains, refers to, or relates to the other Party's
                  Proprietary Information within thirty (30) days, except that
                  either Party may retain copies of the other Party's
                  Proprietary Information to the extent required by applicable
                  Laws or for litigation or dispute resolution proceedings that
                  are ongoing at the time Williams's requests return or
                  destruction of such Williams Data. Each Party shall deliver to
                  the other Party written certification of its compliance with
                  the preceding sentence signed by an authorized representative
                  of such Party. In addition, each Party shall take all
                  necessary steps to ensure that its employees comply with these
                  confidentiality provisions.

      (c)   EXCLUSIONS. SECTION 13.3(b) shall not apply to any particular
            information which the receiving Party can demonstrate (i) is, at the
            time of disclosure to it, generally available to the public other
            than through a breach of the receiving Party's or a third party's
            confidentiality obligations; (ii) after disclosure to it, is
            published by the disclosing Party or otherwise becomes generally
            available to the public other

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            than through a breach of the receiving Party's or a third party's
            confidentiality obligations; (iii) is lawfully in the possession of
            the receiving Party at the time of disclosure to it; (iv) is
            received from a third party having a lawful right to disclose such
            information; or (v) is independently developed by the receiving
            Party without reference to Proprietary Information of the furnishing
            Party. Information disclosed hereunder to Provider and any
            combination of features thereof shall not be deemed to be within the
            foregoing exceptions merely because such information or any
            combination of the individual features thereof are embraced by more
            general information in the public knowledge or literature. In
            addition, the receiving Party shall not be considered to have
            breached its obligations under this SECTION 13.3 for disclosing
            Proprietary Information of the other Party as required, in the
            opinion of legal counsel, to satisfy any legal requirement of a
            competent government or regulatory body, provided that, promptly
            upon receiving any such request, such Party, to the extent it may
            legally do so, advises the other Party of the Proprietary
            Information to be disclosed and the identity of the third party
            requiring such disclosure prior to making such disclosure in order
            that the other Party may interpose an objection to such disclosure,
            take action to assure confidential handling of the Proprietary
            Information, or take such other action as it deems appropriate to
            protect the Proprietary Information. The receiving Party shall use
            commercially reasonable efforts to cooperate with the disclosing
            Party in its efforts to seek a protective order or other appropriate
            remedy or in the event such protective order or other remedy is not
            obtained, to obtain assurance that confidential treatment will be
            accorded such Proprietary Information. Notwithstanding the
            requirements of this SECTION 13.3, Williams shall be entitled to
            disclose the terms of this Agreement and such related information as
            Williams deems necessary if Williams determines it is required to
            disclose such terms and information as part of a public filing or as
            otherwise required by the rules and regulations promulgated by the
            United States Securities and Exchange Commission, the Federal Energy
            Regulatory Commission, or any similar governmental or regulatory
            body having jurisdiction over Williams. In such event, Williams
            shall cooperate with Provider, at Provider's expense, to minimize
            the scope of such disclosure to the extent reasonably requested by
            Provider; provided that nothing shall prevent or delay Williams from
            fulfilling its public filing or similar disclosure obligations even
            if Provider and Williams are unable to agree on the appropriate
            manner in which to control the scope of the disclosure, and the
            final discretion regarding how Williams must satisfy its legal
            disclosure obligations with respect to such public filings shall
            remain with Williams.

      (d)   LOSS OF PROPRIETARY INFORMATION. Each Party shall (i) immediately
            notify the other Party of any possession, use, knowledge,
            disclosure, or loss of such other

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            Party's Proprietary Information in contravention of this Agreement,
            (ii) promptly furnish to the other Party all known details and
            assist such other Party in investigating and/or preventing the
            reoccurrence of such possession, use, knowledge, disclosure, or
            loss, (iii) cooperate with the other Party in any investigation or
            litigation deemed necessary by such other Party to protect its
            rights, and (iv) promptly use all commercially reasonable efforts to
            prevent further possession, use, knowledge, disclosure, or loss of
            Proprietary Information in contravention of this Agreement. Each
            Party shall bear any costs it incurs in complying with this SECTION
            13.3(d).

      (e)   NO IMPLIED RIGHTS. Nothing contained in this SECTION 13.3 shall be
            construed as obligating a Party to disclose its Proprietary
            Information to the other Party, or as granting to or conferring on a
            Party, expressly or impliedly, any rights or license to any
            Proprietary Information of the other Party.

      (f)   SURVIVAL. The Parties' obligations of non-disclosure and
            confidentiality shall survive the expiration or termination of this
            Agreement.

13.4  FILE ACCESS.

      Williams shall have unrestricted access to, and the right to review and
      retain the entirety of, all computer or other files containing Williams
      Data, as well as all systems and network logs, system parameters and
      documentation. At no time shall any of such files or other materials or
      information be stored or held in a form or manner not immediately
      accessible to Williams. Provider shall provide to the Williams Project
      Executive all passwords, codes, comments, keys, documentation and the
      locations of any such files and other materials promptly upon the request
      of Williams, including Equipment and Software keys and such information as
      to format, encryption (if any) and any other specification or information
      necessary for Williams to retrieve, read, revise and/or maintain such
      files and information. Upon the request of the Williams Project Executive,
      Provider shall confirm that, to the best of its knowledge, all files and
      other information provided to Williams are complete and that no material
      element, amount, or other fraction of such files or other information to
      which Williams may request access or review has been deleted, withheld,
      disguised or encoded in a manner inconsistent with the purpose and intent
      of providing full and complete access to Williams as contemplated by this
      Agreement.

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13.5  REQUIREMENTS FOR INFORMATION IN LEGAL PROCEEDINGS.

      (a)   PRESERVATION OF LEGAL PRIVILEGES. If Williams notifies Provider, or
            Provider is otherwise aware, that particular Williams Data or
            Williams Proprietary Information may be within Williams
            attorney-client or work-product privileges of Williams, then
            regardless of any applicable exclusions, Provider (i) shall not
            disclose such Williams Data or Williams Proprietary Information or
            take any other action that would result in waiver of such privileges
            and (ii) shall instruct all Provider Personnel and Subcontractors
            who may have access to such communications to maintain privileged
            material as strictly confidential and otherwise protect Williams
            privileges. Communications to and from Williams Law Department shall
            be deemed to contain privileged material unless Williams otherwise
            states.

      (b)   LITIGATION RESPONSE PLAN. If Williams so requests, Provider shall
            participate in periodic meetings to discuss implementation and
            updating of Williams litigation response plan, including policies
            and procedures to prepare for and respond to discovery requests,
            subpoenas, investigatory demands, and other requirements for
            information related to legal and regulatory proceedings (the
            "LITIGATION RESPONSE PLAN"). At such meetings, Provider shall fully
            cooperate with Williams in providing all information requested by
            Williams or that would assist Williams in improving the Litigation
            Response Plan. To the extent requested by Williams, Provider shall
            comply with the Litigation Response Plan as it may be revised from
            time to time, including preparing for an complying with requirements
            for preservation and production of data in connection with legal and
            regulatory proceedings and government investigations.

      (c)   RESPONSE TO PRESERVATION AND PRODUCTION REQUIREMENTS.

            (i)   If Williams is required to, or sees a risk that it will be
                  required to, preserve and/or produce any Materials, Williams
                  Data, Williams Confidential Information or related Systems
                  possessed by Provider or under Provider's control in the
                  context of legal proceedings or investigations, Williams may
                  send Provider a notice (a "LITIGATION REQUIREMENTS NOTICE")
                  describing the items to be preserved or produced in reasonable
                  detail. If Williams so requests, Provider shall promptly
                  provide Williams with information needed to determine with
                  greater specificity the scope of the request.

            (ii)  Upon receipt of a Litigation Requirements Notice, Provider
                  shall (A) designate a legal information management
                  representative who shall be

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                  responsible for managing Provider's response and any resulting
                  Services and (B) cooperate with Williams in developing a
                  reasonable, complete and cost effective plan for preserving
                  and/or producing data covered by an Litigation Requirement
                  Notice.

            (iii) To the extent that a Litigation Requirement Notice designates
                  for preservation items that Provider can identify with
                  reasonable certainty, Provider shall immediately take all
                  commercially reasonable measures to preserve such items. To
                  the extent that a Litigation Requirement Notice covers
                  production of items that Provider can identify with reasonable
                  certainty, Provider shall use all commercially reasonable
                  efforts to produce such items by the date set forth in the
                  Litigation Requirements Notice (or within 30 days, if no date
                  is given). If Provider is unable to determine from the
                  Litigation Requirements Notice what items are to be preserved
                  and/or produced, or is not able for technical or other reasons
                  to take effective steps to fully preserve or produce such
                  items, Provider shall immediately notify Williams and
                  cooperate with Williams in further specifying such items and
                  in implementing the required technology or procedures.

            (iv)  Provider shall cooperate with Williams in generating
                  information to be presented in legal proceedings, including,
                  as Williams requests, (A) cost estimates, (B) descriptions of
                  systems, data, media and processes, (C) reports, declarations
                  and affidavits, (D) reasons why it may be infeasible to
                  preserve or produce certain items, and (E) other material as
                  requested by Williams. Without limiting the generality of the
                  foregoing, Provider shall fully document all actions taken by
                  Provider pursuant to any Litigation Requirement Notice.
                  Provider shall promptly report to Williams on its activities
                  related to complying with the requirements described in the
                  Litigation Requirement Notice, and shall issue periodic
                  reports pursuant to SECTION 9.5 on a schedule to be agreed to
                  by the Parties.

      (d)   PROVIDER RESPONSIBILITY FOR WILLIAMS INFORMATION. Upon receipt of
            any request, demand, notice, subpoena, order or other legal
            information request relating to legal proceedings or investigations
            by third parties relating to any Materials, Williams Data, Williams
            Confidential Information or related Systems in Provider's
            possession, Provider shall immediately notify Williams Project
            Executive (or his or her designee) and provide Williams with a copy
            of all documentation of such legal information request, to the
            extent Provider legally

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            may do so. Prior to responding to such legal information request,
            Provider shall meet and confer with Williams and shall cooperate
            with Williams in preserving Williams legal rights, including but not
            limited to objections, reservations, limitations and privileges,
            relating to such legal information request. If legally permissible,
            Williams at its sole discretion may demand tender of the request by
            Provider and assume primary responsibility for responding, in which
            case (i) Provider shall cooperate fully with Williams in preparing
            the response and (ii) Williams shall inform Provider of all
            proceedings related to the response and protect Provider's interests
            and legal rights. If Provider is barred legally from notifying
            Williams of the legal information request, Provider shall take all
            commercially reasonable steps, at Williams' expense, to preserve
            Williams legal rights in connection with any response.

      (e)   COST OF COMPLIANCE. The Parties acknowledge that compliance with
            this SECTION 13.3 may, in some cases, constitute New Services for
            which Provider is entitled to additional compensation. However, in
            no event shall Provider be entitled to any additional compensation
            for New Services under this subsection unless the Williams Project
            Executive and Provider Project Executive, or their authorized
            designee, expressly agree upon such additional compensation or
            Provider's entitlement to additional compensation is established
            through the dispute resolution process.

14.   OWNERSHIP OF MATERIALS

14.1  WILLIAMS OWNED MATERIALS.

      (a)   OWNERSHIP OF WILLIAMS MATERIALS. Williams shall be the sole and
            exclusive owner of all (i) Materials, including Software owned by
            Williams prior to the Commencement Date or developed or acquired by
            Williams other than in connection with the Services, (ii) Williams
            Special Category Materials, and (iii) all Derivative Works of such
            Williams owned Materials and Williams Special Category Materials,
            including all United States and foreign patent, copyright and other
            intellectual property rights in such Materials ("WILLIAMS OWNED
            MATERIALS"). "WILLIAMS SPECIAL CATEGORY MATERIALS" means Developed
            Materials so identified by written agreement of the Parties prior to
            the development of such Developed Materials. In addition, Williams
            shall own the copyrights to Williams Specific Developed Materials in
            accordance with SECTION 14.2(b) below.

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      (b)   LICENSE TO WILLIAMS OWNED MATERIALS. As of the Commencement Date,
            Williams hereby grants Provider (and, to the extent necessary for
            Provider to provide the Services, to Subcontractors designated by
            Provider that sign a written agreement to be bound by terms
            consistent with the terms contained herein including, to the extent
            applicable, the terms specified in this Section as well as those
            pertaining to the ownership of such Williams Owned Materials and any
            Derivative Works developed by the Parties, the scope and term of the
            license, the restrictions on the use of such Williams Owned
            Materials, and the obligations of confidentiality) a non-exclusive,
            non-transferable, royalty-free right and license during the Term
            (and thereafter during the performance of any Termination Assistance
            Services requested by Williams) to access, use, execute, reproduce,
            display, perform, modify, distribute and create Derivative Works of
            the Williams Owned Materials for the express and sole purpose of
            providing the Services. Provider and its Subcontractors shall have
            no right to the source code to Williams Owned Software unless and to
            the extent approved in advance by Williams. Williams Owned Materials
            shall remain the property of Williams. Provider and its
            Subcontractors shall not (i) use any Williams Owned Materials for
            the benefit of any person or Entity other than Williams or the
            Eligible Recipients, (ii) separate or uncouple any portions of the
            Williams Owned Software, in whole or in part, from any other
            portions thereof, or (iii) reverse assemble, reverse engineer,
            translate, disassemble, decompile or otherwise attempt to create or
            discover any source or human readable code, underlying algorithms,
            ideas, file formats or programming interfaces of the Williams Owned
            Software by any means whatsoever, without the prior approval of
            Williams, which may be withheld at Williams's sole discretion.
            Except as otherwise requested or approved by Williams, Provider and
            its Subcontractors shall cease all use of Williams Owned Materials
            upon the end of the Term and the completion of any Termination
            Assistance Services requested by Williams pursuant to SECTION
            4.4(b)(8) and shall certify such cessation to Williams in a notice
            signed by an officer of Provider and each applicable Subcontractor.
            Williams may agree, on a case by case basis, to grant Provider the
            right to use certain Williams Owned Materials (including Williams
            Owned Software and Williams owned Developed Materials) for the
            benefit of other customers of Provider or for any other purpose
            subject to mutually beneficial terms and conditions to be agreed to
            by the Parties. THE WILLIAMS OWNED MATERIALS ARE PROVIDED BY
            WILLIAMS TO PROVIDER AND ITS SUBCONTRACTORS ON AN AS-IS, WHERE-IS
            BASIS. WILLIAMS EXPRESSLY DISCLAIMS ANY REPRESENTATIONS OR
            WARRANTIES, EXPRESS OR IMPLIED, AS TO SUCH WILLIAMS OWNED MATERIALS,
            OR THE CONDITION OR SUITABILITY OF SUCH SOFTWARE FOR USE BY PROVIDER
            OR ITS SUBCONTRACTORS TO

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            PROVIDE THE SERVICES, INCLUDING WARRANTIES OF MERCHANTABILITY OR
            FITNESS FOR A PARTICULAR PURPOSE.

      (c)   LICENSE TO THIRD PARTY SOFTWARE. Subject to Provider having obtained
            any Required Consents, Williams hereby grants to Provider, for the
            sole purpose of performing the Services and solely to the extent of
            Williams's underlying rights, the same rights of access and use as
            Williams possesses under the applicable software licenses with
            respect to Williams licensed Third Party Software. Williams also
            shall grant such rights to Subcontractors designated by Provider if
            and to the extent necessary for Provider to provide the Services;
            provided that, Provider shall pay all fees, costs and expenses
            associated with the granting of such rights to such Subcontractors.
            Provider and its Subcontractors shall comply with the duties,
            including use restrictions and those of nondisclosure, imposed on
            Williams by such licenses. In addition, each Subcontractor shall
            sign a written agreement to be bound by all of the terms contained
            herein applicable to such Third Party Software (such agreement shall
            be agreed to by the Parties and shall include the terms specified in
            this Section as well as those pertaining to the ownership of such
            Software and any derivative materials developed by the Parties, the
            scope and term of the license, the restrictions on the use of such
            Software, the obligations of confidentiality, etc.). Except as
            otherwise requested or approved by Williams (or the relevant
            licensor), Provider and its Subcontractors shall cease all use of
            such Third Party Software upon the end of the Term and the
            completion of any Termination Assistance Services requested by
            Williams pursuant to SECTION 4.4(b)(8). THE WILLIAMS LICENSED THIRD
            PARTY SOFTWARE IS PROVIDED BY WILLIAMS TO PROVIDER AND ITS
            SUBCONTRACTORS ON AN AS-IS, WHERE-IS BASIS. WILLIAMS EXPRESSLY
            DISCLAIMS ANY REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, AS
            TO SUCH WILLIAMS LICENSED THIRD PARTY SOFTWARE, OR THE CONDITION OR
            SUITABILITY OF SUCH SOFTWARE FOR USE BY PROVIDER OR ITS
            SUBCONTRACTORS TO PROVIDE THE SERVICES, INCLUDING WARRANTIES OF
            MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

14.2  DEVELOPED MATERIALS.

      The Parties rights and responsibilities with respect to Developed
      Materials shall be as set forth in SECTION 14.2 of SCHEDULE S.

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14.3  PROVIDER OWNED MATERIALS.

      (a)   OWNERSHIP OF PROVIDER OWNED MATERIALS. Provider shall be the sole
            and exclusive owner of the (i) Materials owned by it prior to the
            Commencement Date, (ii) Materials acquired by Provider on or after
            the Commencement Date, other than acquisitions for Williams or an
            Eligible Recipient in connection with the performance of the
            Services, (iii) Developed Materials owned by Provider in accordance
            with SECTION 14.2(d), (iv) Materials developed by Provider other
            than in the course of the performance of its obligations under this
            Agreement, including all United States and foreign patent, copyright
            and other intellectual property rights in such Materials described
            in clauses (i) through (iv) of this paragraph ("PROVIDER OWNED
            MATERIALS").

      (b)   LICENSE TO PROVIDER OWNED SOFTWARE AND MATERIALS. As of the
            Commencement Date, Provider hereby grants to Williams and the
            Eligible Recipients, at no additional charge, a non-exclusive,
            royalty-free right and license to access, use, execute, reproduce,
            display, perform, modify, enhance, distribute and create Derivative
            Works of the Provider Owned Software and other Materials (including
            all modifications, replacements, Upgrades, enhancements,
            methodologies, tools, documentation, materials and media related
            thereto), during the Term and any Termination Assistance Services
            period, to the extent reasonably necessary to receive the full
            benefit of the Services. In addition, at no additional charge,
            Provider hereby grants to Williams Third Party Contractor(s) a
            non-exclusive, royalty-free right and license to access, use,
            execute, reproduce, display, perform, modify, enhance, distribute
            and create Derivative Works of such Materials and Software
            (including all modifications, replacements, Upgrades, enhancements,
            methodologies, tools, documentation, materials and media related
            thereto), during the Term and any Termination Assistance Services
            period, for the purposes described below. Such license and other
            rights shall be granted to Williams, the Eligible Recipients, and
            Williams Third Party Contractors for the following purposes:.

            (i)   The receipt by Williams and the Eligible Recipients of the
                  full benefit of the Services provided by Provider; or

            (ii)  The performance by Williams, the Eligible Recipients or
                  Williams Third Party Contractors for Williams and/or the
                  Eligible Recipients of services or functions that are
                  ancillary to, but not part of, the Services provided by
                  Provider, including related information technology services
                  and functions.

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            The rights and obligations of Williams, the Eligible Recipients and
            Williams Third Party Contractors with respect to such Provider Owned
            Materials following the expiration or termination of the Agreement
            or termination of any Service are set forth in SECTION 14.6.

      (c)   EMBEDDED MATERIALS. This provision shall be as set forth in SECTION
            14.3(c) of SCHEDULE S.

14.4  OTHER MATERIALS.

      This Agreement shall not confer upon either Party intellectual property
      rights in Materials of the other Party (to the extent not covered by this
      ARTICLE 14) unless otherwise so provided elsewhere in this Agreement.

14.5  GENERAL RIGHTS.

      (a)   COPYRIGHT LEGENDS. Each Party agrees to reproduce copyright legends
            which appear on any portion of the Materials which may be owned by
            the other Party or third parties.

      (b)   This provision shall be as set forth in SECTION 14.5(b) of SCHEDULE
            S.

      (c)   NO IMPLIED LICENSES. Except as expressly specified in this
            Agreement, nothing in this Agreement shall be deemed to grant to one
            Party, by implication, estoppel or otherwise, license rights,
            ownership rights or any other intellectual property rights in any
            Materials owned by the other Party or any Affiliate of the other
            Party (or, in the case of Provider, any Eligible Recipient).

      (d)   INCORPORATED MATERIALS. Should either Party incorporate into
            Developed Materials any intellectual property subject to third party
            patent, copyright or license rights, any ownership or license rights
            granted herein with respect to such Materials shall be limited by
            and subject to any such patents, copyrights or license rights;
            provided that, prior to incorporating any such intellectual property
            in any Materials, the Party incorporating such intellectual property
            in the Materials has disclosed this fact and obtained the prior
            approval of the other Party (and provided further that, in the case
            of patents, the obligation to disclose and obtain approval shall be
            limited to patents about which such Party knows or reasonably should
            know).

      (e)   POLICY AND PROCEDURES MANUAL. Provider shall own all right, title
            and interest in the Policy and Procedures Manual (which contains
            Proprietary Information of

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            Provider and Williams), provided, however, that Williams shall be
            the sole and exclusive owner of all portions of the Policy and
            Procedures Manual (i) provided by Williams, or (ii) that are unique
            to Williams or the Eligible Recipients or their business operations.
            Provider hereby grants to Williams and the Eligible Recipients a
            worldwide, perpetual, irrevocable, non-exclusive, fully-paid up,
            royalty-free, transferable license, for Williams's and each Eligible
            Recipient's internal business purposes, to use, execute, reproduce,
            display, perform, modify, enhance, sublicense, distribute and create
            derivative works of the Policy and Procedures Manual and all
            enhancements and derivative works thereof, including the right to
            have contractors and agents use the policy and Procedures Manual,
            and all enhancements and derivative works thereof, on behalf of
            Williams or such Eligible Recipient. Williams's proprietary or
            confidential data contained within the Policy and Procedures Manual
            will remain confidential pursuant to ARTICLE 13.

14.6  WILLIAMS RIGHTS UPON EXPIRATION OR TERMINATION OF AGREEMENT.

      As part of the Termination Assistance Services, Provider shall provide the
      following to Williams, Williams Affiliates and the Eligible Recipients
      with respect to Materials and Software:

      (a)   WILLIAMS OWNED MATERIALS AND DEVELOPED MATERIALS. With respect to
            Williams Owned Materials and Williams Specific Developed Materials,
            Provider shall, at no cost to Williams:

            (i)   deliver to Williams all Williams Owned Materials and Williams
                  Specific Developed Materials and all copies thereof in the
                  format and medium in use by Provider in connection with the
                  Services as of the date of such expiration or termination; and

            (ii)  following confirmation by Williams that the copies of the
                  Williams Owned Materials and Williams Specific Developed
                  Materials delivered by Provider are acceptable and the
                  completion by Provider of any Termination Assistance Services
                  for which such Materials are required, destroy or securely
                  erase all other copies of such Materials then in Provider's
                  possession and cease using such Materials for any purpose
                  (except that Provider may retain a copy of such Materials as
                  required by applicable Law or with respect to any ongoing
                  dispute between Williams and Provider, as may be reasonably
                  necessary to enforce Provider's rights under this Agreement).

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      (b)   COMMERCIALLY AVAILABLE PROVIDER OWNED MATERIALS. With respect to
            Materials owned by Provider, Provider Affiliates or (subject to
            SECTION 6.4(c)) Subcontractors that are generally commercially
            available and used by them to provide the Services (and any
            modifications, enhancements, methodologies, tools, documentation,
            materials and media related thereto used to provide the Services):

            (i)   Provider hereby grants to Williams and the Eligible Recipients
                  a license on standard terms and conditions no less favorable
                  than those offered generally by Provider to other commercial
                  customers to use such Materials following the expiration or
                  termination of the Term or termination of the Service(s) for
                  which such Materials were used; provided that, in all events,
                  such terms and conditions must be at least broad enough to
                  permit Williams and the Eligible Recipients to use such
                  Materials to provide for themselves, or have provided for them
                  by third party contractors, services similar to the Services,
                  and for Williams and the Eligible Recipients to receive such
                  services;

            (ii)  Provider (A) shall deliver a copy of such Provider Owned
                  Materials and related documentation to Williams and the
                  Eligible Recipients, (B) shall deliver source code and/or
                  object code to the extent such Provider Owned Materials
                  include source code or object code and such code is
                  customarily provided to commercial customers licensing such
                  Provider Owned Materials, and (C) if Provider fails to offer
                  or provide Upgrades, maintenance, support or other services
                  for such Provider Owned Materials as provided in SECTION
                  14.6(b)(iii), shall deliver source code and object code for
                  such Provider Owned Materials to the extent such Materials
                  include source code, together with the right to modify,
                  enhance and create derivative works of such Materials
                  (provided that, in such event, the licensed Provider Owned
                  Materials shall thereafter be provided on an "as is" basis);
                  and

            (iii) Provider shall offer to provide to Williams and the Eligible
                  Recipients Upgrades, maintenance, support and other services
                  for commercial off-the-shelf Materials on Provider's
                  then-current standard terms and conditions for such services.

            Unless Williams has otherwise agreed in advance, Williams and the
            Eligible Recipients shall not be obligated to pay any license or
            transfer fees in connection with its receipt of the licenses and
            other rights above. Provider shall not use any generally
            commercially available Provider Owned Materials for which it is
            unable

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            to offer such license or other rights without Williams's prior
            written approval (and absent such approval, Provider's use of any
            such Provider Owned Materials shall obligate Provider to provide, at
            no additional cost to Williams, such license and other rights to
            Williams, Williams Affiliates, the Eligible Recipients and
            Williams's designees).

      (c)   NON-COMMERCIALLY AVAILABLE PROVIDER OWNED MATERIALS. This provision
            shall be as set forth in SECTION 14.6(c) of SCHEDULE S.

      (d)   THIRD PARTY RIGHTS TO NON-COMMERCIALLY AVAILABLE OWNED MATERIALS.
            This provision shall be as set forth in SECTION 14.6(d) of SCHEDULE
            S.

      (e)   THIRD PARTY SOFTWARE AND MATERIALS. Subject to SECTION 6.4(C), with
            respect to Third Party Software and Materials licensed by Provider
            or Provider Affiliates or Subcontractors and used by them to provide
            the Services, Provider hereby grants to Williams and the Eligible
            Recipients (or, at Williams's election, to their designee(s)) a
            sublicense (with the right to grant sublicenses) offering the same
            rights and warranties with respect to such Third Party Software and
            Materials available to Provider (or Provider Affiliates or
            Subcontractors), on the same or substantially similar terms and
            conditions, for the benefit and use of Williams, Williams Affiliates
            and the Eligible Recipients upon the expiration or termination of
            the Term with respect to the Services for which such Third Party
            Software or Materials were used; provided that, during the
            Termination Assistance Services period, Provider may, by mutual
            agreement of the Parties, substitute the license described in
            subpart (i) or (ii) for such sublicense or, with Williams's
            approval, in its reasonable discretion, substitute the license
            described in subpart (iii) :

            (i)   the assignment to Williams and the Eligible Recipients (or, at
                  Williams's election, to their designee(s))of the underlying
                  license for such Third Party Software or Materials;

            (ii)  the procurement for Williams and the Eligible Recipients (or,
                  at Williams's election, to their designee(s)) of a new license
                  (with terms at least as favorable as those in the license held
                  by Provider or its Affiliates or Subcontractors and with the
                  right to grant sublicenses) to such Third Party Software and
                  Materials for the benefit or use of Williams and the Eligible
                  Recipients.

            (iii) the procurement for Williams and the Eligible Recipients (or,
                  at Williams's election, to their designee(s)) of a substitute
                  license for Third

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                  Party Software or Materials sufficient to perform, without
                  additional cost, support or resources and at the levels of
                  performance and efficiency required by this Agreement, the
                  functions of the Third Party Software and Materials necessary
                  to enable Williams or its designee to provide the Services
                  after the expiration or termination of the Term.

            In addition, Provider shall deliver to Williams and the Eligible
            Recipients a copy of such Third Party Software and Materials
            (including source code, to the extent it has been available to
            Provider) and related documentation and shall use commercially
            reasonable efforts to cause maintenance, support and other services
            to continue to be available to Williams and the Eligible Recipients
            (to the extent it has been available to Provider). Unless Williams
            has otherwise agreed in advance in accordance with SECTION 6.4(c),
            Williams and the Eligible Recipients shall not be obligated to pay
            any license or transfer fees in connection with its receipt of the
            licenses, sublicenses and other rights specified in this SECTION
            14.6(c). Provider shall not use any Third Party Software and
            Materials for which it is unable to offer such license, sublicense
            or other rights without Williams's prior approval (and absent such
            approval, Provider's use of any such Third Party Software and
            Materials shall obligate Provider to provide, at no additional cost
            to Williams and the Eligible Recipients, such licenses, sublicenses
            and other rights). Williams, however, shall be obligated to make
            monthly or annual payments attributable to periods after the
            expiration or termination of the Term with respect to the Services
            for which such Third Party Software or Materials were used for the
            right to use and receive maintenance or support related thereto, but
            only to the extent Provider would have been obligated to make such
            payments if it had continued to hold the licenses in question or
            Williams has agreed in advance to make such payments.

            To the extent Williams has agreed in advance to pay any fees in
            connection with its receipt of such licenses, sublicenses or other
            rights, Provider shall, at Williams's request, identify the
            licensing and sublicensing options available to Williams and the
            Eligible Recipients and the license or transfer fees associated with
            each. Provider shall use commercially reasonable efforts to obtain
            the most favorable options and the lowest possible transfer,
            license, relicense, assignment or termination fees for Third Party
            Software and Materials. Provider shall not commit Williams or the
            Eligible Recipients to paying any such fees or expenses without
            Williams's prior approval. If the licensor offers more than one form
            of license, Williams (not Provider) shall select the form of license
            to be received by Williams, the Eligible Recipients or their
            designee(s).

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            Provider's obligations under this SECTION 14.6(e) shall be subject
            to SECTION 6.4(c).

15.   REPRESENTATIONS AND WARRANTIES

15.1  WORK STANDARDS.

      Provider represents and warrants that the Services shall be rendered with
      promptness and diligence and shall be executed in a workmanlike manner, in
      accordance with the best practices of the information technology services
      industry and the Service Levels. Provider represents and warrants that it
      shall use adequate numbers of qualified individuals with suitable
      training, education, experience, competence and skill to perform the
      Services. Provider shall provide such individuals with training as to new
      products and services prior to the implementation of such products and
      services in the Williams/Eligible Recipients environment. Provider shall
      have the resources, capacity, expertise and ability in terms of Equipment,
      Software, know-how and personnel to provide the Services.

15.2  MAINTENANCE.

      (a)   PROVIDER RESPONSIBILITY. Provider represents and warrants that,
            unless otherwise agreed and to the extent it has operational
            responsibility under this Agreement, it shall maintain the Equipment
            and Software so that they operate substantially in accordance with
            their specifications, including (i) maintaining Equipment in good
            operating condition, subject to normal wear and tear, (ii)
            undertaking repairs and preventive maintenance on Equipment in
            accordance with the applicable Equipment manufacturer's
            recommendations and requirements, and (iii) performing Software
            maintenance in accordance with the applicable Software supplier's
            documentation, recommendations and requirements.

      (b)   OUT OF SUPPORT THIRD PARTY EQUIPMENT AND SOFTWARE. For Third Party
            Equipment and Software no longer supported by the licensor or
            manufacturer for which Provider has operational responsibility under
            this Agreement, Provider shall use commercially reasonable efforts
            to perform maintenance for such Equipment or Software as required to
            meet its obligations under this Agreement.

      (c)   REFRESH. To the extent Provider has financial responsibility under
            this Agreement for Equipment or Software, Provider shall, subject to
            SECTION 9.7 or as otherwise agreed by the Parties, Upgrade or
            replace such Equipment or Software in accordance with SCHEDULE J,
            ATTACHMENT J-10.

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15.3  EFFICIENCY AND COST EFFECTIVENESS.

      Provider represents and warrants that it shall use commercially reasonable
      efforts to provide the Services in the most cost-effective manner
      consistent with the required level of quality and performance. Without
      limiting the generality of the foregoing, such actions shall include:

      (a)   TIMING OF ACTIONS. Making adjustments in the timing of actions
            (consistent with Williams priorities and schedules for the Services
            and Provider's obligation to meet the Service Levels).

      (b)   TIMING OF FUNCTIONS. Delaying or accelerating, as appropriate, the
            performance of non-critical functions within limits reasonably
            acceptable to Williams.

      (c)   SYSTEMS OPTIMIZATION. Tuning or optimizing the Systems (including
            memory) and/or Applications Software to optimize performance and
            minimize costs.

      (d)   USAGE SCHEDULING. Controlling its use of the System and/or the
            Williams data network by scheduling usage, where practicable, to low
            utilization periods.

      (e)   ALTERNATIVE TECHNOLOGIES. Subject to SECTION 9.5, using alternative
            technologies to perform the Services.

      (f)   EFFICIENCY. Efficiently using resources for which Williams is
            charged hereunder, consistent with industry norms, and compiling
            data concerning such efficient use in segregated and auditable form
            whenever practicable.

15.4  SOFTWARE.

      (a)   OWNERSHIP AND USE. Provider represents, warrants and covenants that
            it is either the owner of, or authorized to use, any and all
            Software provided and used by Provider in providing the Services,
            subject to Provider obtaining any Required Consents in connection
            with Software provided by Williams or the Eligible Recipients. As to
            any such Software that Provider does not own but is authorized to
            use, Provider shall advise Williams as to the ownership and extent
            of Provider's rights with regard to such Software to the extent any
            limitation in such rights would materially impair Provider's
            performance of its obligations under this Agreement.

      (b)   PERFORMANCE. Provider represents, warrants and covenants that any
            Provider Owned Software will, in all material respects, perform in
            compliance with its

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            Specifications and provide the functions and features and operate in
            the manner described therein.

      (c)   DEVELOPED MATERIALS COMPLIANCE. Provider warrants and covenants that
            Developed Materials will be free from material errors in operation
            and performance, will Comply with the documentation and the
            Specifications in all material respects and will provide the
            functions and features and operate in the manner described in
            SCHEDULES E or F or otherwise agreed by the Parties for twelve (12)
            months after the Effective Date or for Developed Materials Accepted
            after such date, for twelve (12) months following Acceptance of such
            Developed Materials, unless a different period is agreed by the
            Parties. Provider shall correct any failure to Comply and shall use
            commercially reasonable efforts to do so as expeditiously as
            possible. In the event that Provider fails or is unable to repair or
            replace such nonconforming Developed Material, Williams shall, in
            addition to any and all other remedies available to it hereunder, be
            entitled to obtain from Provider a copy of any source code to such
            Developed Material to the extent that Provider has the right to make
            it available; provided, however, that for any Developed Material
            where Provider will not create source code or Provider does not have
            the rights to make source code available to Williams in accordance
            with this Agreement, Provider shall notify Williams of such facts
            and obtain Williams prior written approval, which Williams may
            withhold in its reasonable discretion.

      (d)   NONCONFORMITY. In addition to the foregoing, in the event that the
            Provider Owned Software or Developed Materials do not Comply with
            the Specifications and criteria set forth in this Agreement, and/or
            materially and adversely affect the Services provided hereunder,
            Provider shall expeditiously repair or replace such Software or
            Material with conforming Software or Material.

      (e)   OUT OF SUPPORT THIRD PARTY SOFTWARE. To the extent Third Party
            Software for which Provider has operational responsibility under
            SCHEDULE E or U is no longer supported by the applicable licensor or
            manufacturer, Provider shall use commercially reasonable efforts to
            perform maintenance for such Software as required, subject to
            Service Level relief where (i) lack of licensor or manufacturer
            support impairs Provider's ability to provide such maintenance
            unless Transitioned Employees maintained such Software prior to the
            Effective Date or (ii) lack of licensor or manufacturer support
            impairs interoperability of such Software with upgrades, updates or
            enhancements to other Software or with new Software.

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      (f)   EXCEPTIONS TO WARRANTY OBLIGATIONS. The warranties and corresponding
            obligations of Provider set forth in this SECTION 15.4 will not
            apply to the extent any noncompliance of Software, Developed
            Materials or Materials to the criteria set forth in this SECTION
            15.4 is attributable to (i) any change or modification to Software,
            Developed Materials or other Materials not recommended, performed or
            approved in writing by Provider; or (ii) from operation or use by
            Williams or the other Eligible Recipients of such Software,
            Developed Materials or other Materials other than (A) in accordance
            with the applicable documentation and Specifications, (B) for the
            purposes contemplated by this Agreement, and (C) on hardware and
            operating systems recommended or approved in writing by Provider.

15.5  NON-INFRINGEMENT.

      (a)   PERFORMANCE OF RESPONSIBILITIES. Provider represents and warrants
            that it shall perform its responsibilities under this Agreement in a
            manner that does not infringe, or constitute an infringement or
            misappropriation of, any patent, copyright, trademark, trade secret
            or other proprietary or privacy rights of any third party; provided,
            however, that Provider shall not have any obligation or liability to
            the extent any infringement or misappropriation is caused by (i)
            modifications made by Williams or its contractors or subcontractors,
            without the knowledge or approval of Provider, (ii) Williams's
            combination of Provider's work product or Materials with items not
            furnished, specified or reasonably anticipated by Provider or
            contemplated by this Agreement, (iii) a breach of this Agreement by
            Williams, (iv) the failure of Williams to use corrections or
            modifications provided by Provider offering equivalent features and
            functionality, or (v) Third Party Software, except to the extent
            that such infringement or misappropriation arises from the failure
            of Provider to obtain the licenses or Required Consents required of
            it under this Agreement or to abide by the limitations of the
            applicable Third Party Software licenses. Provider further
            represents and warrants that it will not use or create materials in
            connection with the Services or otherwise in performance of its
            obligations under this Agreement which are libelous, defamatory or
            obscene. Provider's representation and warranty set forth in this
            SECTION 15.5(a) shall be subject to the limitations set forth in
            SECTION 15.5(a) of SCHEDULE S.

      (b)   THIRD PARTY SOFTWARE INDEMNIFICATION. In addition, with respect to
            Third Party Software provided by Provider pursuant to this Agreement
            (i.e., not transferred or furnished by Williams), Provider covenants
            that it shall obtain and provide intellectual property
            indemnification for Williams and the Eligible Recipients (or

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            obtain intellectual property indemnification for itself and enforce
            such indemnification on behalf of Williams and the Eligible
            Recipients) from the suppliers of such Software. Unless otherwise
            approved in advance by Williams, such indemnification shall be (i)
            comparable to the intellectual property indemnification provided by
            Provider to Williams and the Eligible Recipients under this
            Agreement, or (ii) the customary indemnification available in the
            industry for the same or substantially similar types of software
            products.

15.6  AUTHORIZATION.

      Each Party represents and warrants to the other that:

      (a)   CORPORATE EXISTENCE. It is a corporation duly incorporated, validly
            existing and in good standing under applicable Laws (other than
            nonconformities with such Laws that would not have materially affect
            on the performance of their respective obligations under this
            Agreement);

      (b)   CORPORATE POWER AND AUTHORITY. It has the requisite corporate power
            and authority to execute, deliver and perform its obligations under
            this Agreement;

      (c)   LEGAL AUTHORITY. It has obtained all licenses, authorizations,
            approvals, consents or permits required to perform its obligations
            under this Agreement under all applicable federal, state or local
            laws and under all applicable rules and regulations of all
            authorities having jurisdiction over the Services, except to the
            extent the failure to obtain any such license, authorizations,
            approvals, consents or permits is, in the aggregate, immaterial;

      (d)   DUE AUTHORIZATION. The execution, delivery and performance of this
            Agreement and the consummation of the transactions contemplated by
            this Agreement have been duly authorized by the requisite corporate
            action on the part of such Party; and

      (e)   NO VIOLATION OR CONFLICT. The execution, delivery, and performance
            of this Agreement shall not constitute a violation of any judgment,
            order, or decree; a material default under any material contract by
            which it or any of its material assets are bound; or an event that
            would, with notice or lapse of time, or both, constitute such a
            default.

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15.7  INDUCEMENTS.

      Provider represents and warrants that it has not given and will not give
      commissions, payments, kickbacks, lavish or extensive entertainment, or
      other inducements of more than minimal value to any employee or agent of
      Williams in connection with this Agreement. Provider also represents and
      warrants that, to the best of its knowledge, no officer, director,
      employee, agent or representative of Provider has given any such payments,
      gifts, entertainment or other thing of value to any employee or agent of
      Williams in connection Provider's interactions with Williams employees or
      agents prior to Provider's execution of this Agreement. Provider also
      acknowledges that the giving of any such payments, gifts, entertainment,
      or other thing of value is strictly in violation of Williams policy on
      conflicts of interest, and may result in the cancellation of this
      Agreement.

15.8  MALICIOUS CODE.

      Each Party shall cooperate with the other Party and shall take
      commercially reasonable actions and precautions to prevent the
      introduction and proliferation of Malicious Code into Williams's or an
      Eligible Recipient's environment or any System used by Provider to provide
      the Services. Without limiting Provider's other obligations under this
      Agreement, in the event Malicious Code is found in Equipment, Software or
      Systems managed or supported by Provider or used to provide the Services,
      Provider shall exercise all commercially reasonable efforts as part of the
      Charges, unless, if applicable, the Parties agree that such activity
      constitutes New Services, to eliminate and reduce the effects of such
      Malicious Code and, if the Malicious Code causes a loss of operational
      efficiency or loss of data, to mitigate such losses and restore such data
      with generally accepted data restoration techniques.

15.9  DISABLING CODE.

      Provider represents and warrants that, without the prior written consent
      of Williams, Provider shall not insert into the Software any code that
      could be invoked without William's written authorization to disable or
      otherwise shut down all or any portion of the Services. Provider further
      represents and warrants that, with respect to any disabling code that may
      be part of the Software, Provider shall not invoke or cause to be invoked
      such disabling code at any time, including upon expiration or termination
      of this Agreement for any reason, without Williams's prior written
      consent. Provider also represents and warrants that it shall not use Third
      Party Software with disabling code without the prior approval of Williams.
      For purposes of this provision, code that serves the function of ensuring
      software license compliance (including passwords) shall not be

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      deemed disabling code, provided that Provider notifies Williams in advance
      of all such code and obtains Williams's approval prior to installing such
      code in any Software, Equipment or System.

15.10 COMPLIANCE WITH LAWS.

      (a)   COMPLIANCE BY PROVIDER.

            (i) Provider represents and warrants that it is and shall be in
            compliance in all material respects with all Provider Business Laws
            applicable to its provision of the Services and the performance of
            its other legal and contractual obligations hereunder on the
            Commencement Date and shall remain in compliance in all material
            respects with such Laws for the entire Term, including identifying
            and procuring applicable permits, certificates, approvals and
            inspections required under such Laws.

            (ii) This provision shall be as set forth in SECTION 15.10(a)(ii) of
            SCHEDULE S.

            (iii) If a written charge of non-compliance by Provider with any
            such Laws occurs, Provider shall promptly notify Williams of such
            charge. Provider shall provide such notice in accordance with the
            timeframes set forth in the Policy and Procedures Manual, which may
            specify events for which same day notice is required, and shall
            perform an expedited Root Cause Analysis in accordance with the
            requirements set forth in the Procedures Manual.

      (b)   COMPLIANCE BY WILLIAMS. Subject to Sections 15.10(a) and (e),
            Williams represents and warrants that, with respect to the
            performance by Williams and the Eligible Recipients of Williams's
            legal and contractual obligations under this Agreement, it is and
            shall be in compliance in all material respects with all applicable
            Williams Laws for the entire Term of the Agreement. If a written
            charge of non-compliance by Williams with any such Laws occurs,
            Williams shall promptly notify Provider of such charge.

      (c)   COMPLIANCE DATA AND REPORTS. At no additional charge, Provider shall
            provide Williams with data and reports in Provider's possession
            necessary for Williams to comply with all Williams Laws applicable
            to the Services.

      (d)   NOTICE OF LAWS. Provider shall notify Williams of any Provider Laws
            and changes in Provider Laws applicable to Provider's performance
            and Williams's and/or the Eligible Recipients' receipt and use of
            the Services). Williams shall notify Provider of any Williams Laws
            and any changes in such Williams Laws

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            applicable to Provider's performance and Williams's and/or the
            Eligible Recipients' receipt and use of the Services. Provider
            shall, through the Provider Personnel, maintain familiarity with the
            Provider Laws, and shall use commercially reasonable efforts to
            maintain general familiarity with Williams Laws, and shall bring
            additional or changed requirements of which it becomes aware to
            Williams's attention. Subject to its non-disclosure obligation under
            other customer contracts, Provider also shall make commercially
            reasonable efforts to obtain information regarding Williams Laws and
            Provider Services Laws from other finance and accounting,
            information technology and human resources services outsourcing
            customer engagements and to communicate such information to Williams
            in a timely manner. Each Party shall use commercially reasonable
            efforts to advise the other of Laws and changes in Laws about which
            such Party becomes aware in the other Party's area of
            responsibility, but without assuming an affirmative obligation of
            inquiry, except as otherwise provided herein, and without relieving
            the other Party of its obligations hereunder.

      (e)   INTERPRETATION OF LAWS OR CHANGES IN LAWS. Williams shall be
            responsible, with Provider's cooperation and assistance, for
            interpreting Williams Laws or changes in Williams Laws and for
            identifying the impact of such Williams Laws or changes in Williams
            Laws on Provider's performance and Williams's and/or the Eligible
            Recipients' receipt and use of the Services. Provider shall be
            responsible, with Williams's cooperation and assistance, for
            interpreting Provider Laws or changes in Provider Laws and for
            identifying the impact of such Provider Laws or changes in Provider
            Laws on Provider's performance and Williams's and/or the Eligible
            Recipients' receipt and use of the Services. To the extent the
            impact of any Provider Services Law or change in Provider Services
            Law cannot be readily identified by Provider, the Parties shall
            cooperate in interpreting such Law or change in Law and shall seek
            in good faith to identify and agree upon the impact on Provider's
            performance and Williams's and/or the Eligible Recipients' receipt
            and use of the Services. In such event, Provider shall inform
            Williams about such Provider Services Law or change in Provider
            Services Law and propose approaches as to changes in the performance
            or receipt of the Services to be made in response thereto. If the
            Parties are unable to agree upon such impact, Williams shall retain
            the right, in its sole discretion, to interpret such Provider
            Services Law or change in Provider Services Law and determine its
            impact. In addition, if Provider reasonably concludes, after due
            inquiry, that the compliance obligations associated with any
            Provider Services Law or change in Provider Services Law are unclear
            or that there is more than one reasonable approach to achieving
            compliance, Provider may escalate the issue to Williams for a final
            decision. In all events, to the extent Williams makes the final
            decision as to the

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            interpretation of a Law or change in Law or its impact on Provider's
            performance and Williams's and/or the Eligible Recipients' receipt
            and use of the Services and Provider complies with such decision,
            Provider shall be relieved of responsibility for any resulting
            non-compliance with such Law if and to the extent such decision is
            ultimately determined to be in error. Provider shall notify Williams
            expeditiously of such non-compliance upon learning thereof and shall
            work expeditiously to remedy such non-compliance upon receipt of
            Williams's approval.

      (f)   IMPLEMENTATION OF CHANGES IN LAWS. In the event of any changes in
            Laws (including Williams Laws to the extent Provider receives prompt
            notice of such Williams Laws from Williams or as otherwise provided
            in SECTION 15.10(e)), Provider shall implement any necessary
            modifications to the Services prior to the deadline imposed by the
            regulatory or governmental body having jurisdiction for such
            requirement or change. Provider shall bear the costs associated with
            compliance with changes in Laws applicable to the Services unless
            such change meets the definition of New Service, in which case it
            shall be treated as a Project; provided, that to the extent such
            changes in Laws impact other Provider customers, any additional
            costs shall be apportioned on a equitable basis to all such
            customers. With respect to changes in Provider Business Laws,
            Provider shall bear all costs associated with those Laws. At
            Williams's request, Provider Personnel shall participate in Williams
            provided regulatory compliance training programs.

      (g)   COMPLIANCE WITH PRIVACY LAWS. Without limiting the foregoing, with
            respect to any Williams Personal Data, Provider shall comply with
            any obligations imposed on Provider under any applicable Privacy
            Laws in connection with Provider's performance of Services and shall
            provide Williams with such assistance as Williams may reasonably
            require to fulfill the responsibilities of Williams and the Eligible
            Recipients under such Privacy Laws. Provider shall also comply with
            the Williams data privacy policy. Provider will act in the capacity
            of a processor of Williams Personal Data, and Williams will be the
            controller of such Williams Personal Data, under applicable Privacy
            Laws.

      (h)   ASSISTANCE TO WILLIAMS. As part of the Services and on an ongoing
            basis, Provider shall assist Williams and the Eligible Recipients as
            they may reasonably require in their efforts to comply with
            applicable Williams Laws (including any changes to Williams Laws)
            not applicable to Provider or related to the Services. Without
            limiting Provider's obligations under this Agreement, this Agreement

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            shall not be construed as requiring either Party to provide legal,
            audit or attest advice to the other Party.

      (i)   RESPONSIBILITY FOR GOVERNMENT FINES, PENALTIES, INTEREST OR OTHER
            REMEDIES. The Parties responsibilities for government fines,
            penalties, interest and other monetary remedies shall be as set
            forth in SECTION 15.10(i) of SCHEDULE S.

      (j)   NO LIABILITY FOR WILLIAMS OBLIGATIONS. This provision shall be as
            set forth in SECTION 15.10(j) of SCHEDULE S.

      (k)   TERMINATION. In the event that any change in Laws (other than a
            change in Laws resulting in new or higher Service Taxes as described
            in SECTION 11.4(d)) results in an increase of ten percent (10%) or
            more in the estimated average monthly Charges in any Functional
            Service Area or otherwise has a material adverse impact on
            Provider's ability to perform the Services and Williams would not
            have incurred such additional cost or impact if it had not
            outsourced the Services in question, then Williams may, at its
            option, terminate the Agreement by giving Provider at least ninety
            (90) days prior notice and designating a date upon which such
            termination shall be effective. If Williams terminates on this
            basis, Williams shall not be obligated to pay Termination Charges.
            Wind Down Charges shall be payable if and only if and only to the
            extent indicated as payable in SCHEDULE N.

15.11 INTEROPERABILITY.

      Provider represents and warrants that the Software, Equipment and Systems
      provided through, and used to provide, the Services will be interoperable
      with the software, equipment, systems, firmware, and embedded chips used
      by Williams which may deliver records to, receive records form, or
      otherwise interact with the Systems, including for receipt of the Services
      in accordance with the applicable Specifications for such Software,
      Equipment and Systems.

15.12 PROVIDER PERSONNEL.

      Provider represents and warrants that the Provider Personnel are
      authorized to work in each of the locations where such personnel are
      providing Services, and that Provider and its Subcontractors have complied
      with all obligations under applicable Laws regarding immigration. Provider
      shall bear all financial responsibility for all matters relating to
      Provider obtaining any visa, immigration, naturalization or other similar
      authorizations and requirements under the Laws applicable to visas,
      immigration, naturalization and other similar authorizations.

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15.13 NO LITIGATION.

      Each Party represents and warrants that there is no claim, or any
      litigation, proceeding, arbitration, investigation or material controversy
      pending to which it or any of its affiliates, agents, or representatives
      (and in the case of Williams, the other Eligible Recipients) is a party,
      relating to the provision of the Services offered by Provider or the
      performance of their respective obligations under this Agreement, which
      would have a material adverse effect on Provider's or Williams' ability to
      enter into this Agreement and perform their respective obligations
      hereunder and, to the best of each Party's knowledge, no such claim,
      litigation, proceeding arbitration, investigation or material controversy
      has been threatened or its contemplated.

15.14 DISCLAIMER.

      (a)   WARRANTY DISCLAIMER. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED IN THIS
            AGREEMENT, NEITHER PARTY MAKES ANY REPRESENTATIONS, CONDITIONS OR
            WARRANTIES TO THE OTHER PARTY, WHETHER EXPRESS OR IMPLIED, INCLUDING
            IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR
            A PARTICULAR PURPOSE.

      (b)   PUBLIC TELECOMMUNICATIONS TRANSMISSIONS. In the case of transmission
            of data via public telecommunications facilities permitted under
            this Agreement, Provider shall not be responsible for corruption,
            damage, loss or mis-transmission of, or loss of security with
            respect to, data during such transmission unless and to the extent
            such corruption, damage, loss, mis-transmission or loss of security
            is attributable to Provider's failure to comply with its obligations
            (including data security and Service Level requirements) under this
            Agreement, including the obligation to (i) provide the Services
            (including data security requirements) in accordance with the
            accepted practices of well-managed tier one providers of information
            technology services, (ii) provide and maintain the technology
            required to detect and correct any corrupt, damaged, lost or
            mis-transmitted data and require retransmission of any such corrupt,
            damaged, lost or mis-transmitted data, and (iii) perform other
            Services appropriate to assist in the resolution of such corruption,
            damage, loss or mis-transmission (e.g., backup and data recovery).

      (c)   DISCLAIMER OF UNINTERRUPTED OR ERROR-FREE OPERATIONS. Subject to
            Provider's obligations under this Agreement, including Service
            Levels, Provider does not assure uninterrupted or error-free
            operation of the Equipment, Software or Services.

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16.   INSURANCE AND RISK OF LOSS

16.1  INSURANCE.

      (a)   REQUIREMENTS. Provider agrees to keep in full force and effect and
            maintain at its sole cost and expense the following policies of
            insurance with the specified minimum limits of liability during the
            term of this Agreement:

            (i)   Workers' Compensation and Employer's Liability Insurance:

                  -     Statutory Worker's Compensation including occupational
                        disease in accordance with the law.

                  -     Employer's Liability Insurance with minimum limits of $5
                        million per employee by accident/$5 million per employee
                        by disease/$5 million policy limit by disease (or, if
                        higher, the policy limits required by applicable Law).

            (ii)  Commercial General Liability Insurance (including coverage for
                  Contractual Liability assumed by Provider under this
                  Agreement, Premises-Operations, Completed
                  Operations--Products, Independent Contractors, and explosion,
                  collapse, and underground property damage hazards) providing
                  coverage for bodily injury, personal injury and property
                  damage with combined single limits of not less than $10
                  million per occurrence and $10 million in the aggregate per
                  Provider policy year.

            (iii) Commercial Business Automobile Liability Insurance including
                  coverage for all owned, non-owned, leased, and hired vehicles
                  providing coverage for bodily injury and property damage
                  liability with combined single limits of not less than $2
                  million per occurrence and $2 million in the aggregate per
                  Provider policy year, except as may otherwise be required by
                  Law.

            (iv)  Professional Liability (also known as Errors and Omissions
                  Liability) Insurance covering acts, errors and omissions
                  arising out of Provider's operations or Services in an amount
                  not less than $10 million per occurrence and $10 million in
                  the aggregate per Provider policy year.

            (v)   Comprehensive Crime Insurance, including Employee Dishonesty
                  and Computer Fraud Insurance covering losses arising out of or
                  in connection with any fraudulent or dishonest acts committed
                  by Provider employees,

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                  acting alone or with others, in an amount not less than $10
                  million per occurrence and $10 million in the aggregate per
                  Provider policy year.

            (vi)  All-risk property insurance covering loss or damage to
                  Provider owned or leased Equipment and other assets in an
                  amount not less than the full replacement cost of such
                  Equipment and assets.

      (b)   APPROVED COMPANIES. All such insurance shall be procured with
            reputable insurance companies and in such form as is usual and
            customary to Provider's business. Such insurance companies shall
            maintain a rating at least "A-" and be at least a Financial Size
            Category VII as both criteria are defined in the most current
            publication of Best's Policyholder Guide, provided that Provider may
            be self-insured with respect to the Professional Liability and
            Errors and Omissions Liability Insurance.

      (c)   ENDORSEMENTS. Provider's insurance policies as required herein under
            SECTIONS 16.1(a)(ii), (iii) and (iv) shall name Williams, Williams
            Affiliates and Eligible Recipients and their respective officers,
            directors and employees as Additional Insureds for any and all
            liability arising at any time in connection with Provider's
            performance under this Agreement. The Provider insurance policies
            required under SECTION 16.1(a)(v) and (vi) shall name Williams,
            Williams Affiliates and Eligible Recipients and their respective
            officers, directors and employees as loss payees for any and all
            liability arising at any time in connections with Provider's
            performance under this Agreement. Each policy shall provide that it
            will not be canceled or materially altered except after thirty (30)
            days advance written notice to Williams. Should any policy expire or
            be canceled during the Term and Provider fails to immediately
            procure replacement insurance as specified, Williams reserves the
            right (but not the obligation) to procure such insurance and to
            deduct the cost thereof from any sums due Provider under this
            Agreement. All insurance required under this SECTION 16.1 shall be
            primary insurance and any other valid insurance existing for the
            benefit of Williams, Williams Affiliates and Eligible Recipients and
            their respective officers, directors and employees shall be excess
            of such primary insurance. Provider shall obtain such endorsements
            to its policy or policies of insurance as are necessary to cause the
            policy or policies to comply with the requirements stated herein.

      (d)   CERTIFICATES. Provider shall provide Williams with certificates of
            insurance evidencing compliance with this ARTICLE 16 (including
            evidence of renewal of insurance) signed by authorized
            representatives of the respective carriers for each year that this
            Agreement is in effect. Each certificate of insurance shall provide

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            that the issuing company shall not cancel, reduce, or otherwise
            materially alter the insurance afforded under the above policies
            unless notice of such cancellation, reduction or material alteration
            has been provided at least thirty (30) days in advance to:

                     The Williams Companies, Inc.
                     One Williams Center, MD 41-3
                     Tulsa, OK 74172
                     Attention: Business Process Outsourcing Executive
                     Fax:  (918) 573-4503

      (e)   NO IMPLIED LIMITATION. The obligation of Provider and its Affiliates
            to provide the insurance specified herein shall not limit or expand
            or otherwise affect in any way any obligation or liability of
            Provider provided elsewhere in this Agreement. The rights of
            Williams and its subsidiaries, Affiliates and Eligible Recipients to
            insurance coverage under policies issued to or for the benefit of
            one or more of them are independent of this Agreement and shall not
            be limited by this Agreement.

      (f)   INSURANCE SUBROGATION. With respect to insurance coverage to be
            provided by Provider pursuant to this SECTION 16.1, the insurance
            policies shall provide that the insurance companies waive all rights
            of subrogation against Williams, the Eligible Recipients and their
            respective Affiliates, officers, directors and employees. Provider
            waives its rights to recover against Williams, Williams Affiliates
            and Eligible Recipients and their respective officers, directors,
            and employees in subrogation or as subrogee for another party.

16.2  RISK OF LOSS.

      (a)   GENERAL. Subject to SECTION 17.3, Provider and Williams each shall
            be responsible for any damage, destruction, loss, theft or
            governmental taking of their respective tangible property or real
            property (whether owned or leased) and each Party agrees to look
            only to its own insuring arrangements (if any) with respect to such
            damage, destruction, loss, theft, or governmental taking. Each Party
            shall promptly notify the other Party of any damage (except normal
            wear and tear), destruction, loss, theft, or governmental taking of
            such other Party's tangible property or real property (whether owned
            or leased).

      (b)   WAIVER. Provider and Williams will cause their respective insurers
            to issue appropriate waivers of subrogation rights endorsements (but
            only to the limits, if

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            any, of Provider's or Williams's respective obligations of
            indemnification) to all property insurance policies maintained by
            each Party.

17.   INDEMNITIES

17.1  INDEMNITY BY PROVIDER.

      Provider agrees to indemnify, defend and hold harmless Williams and its
      Affiliates and the Eligible Recipients and their respective officers,
      directors, employees, agents, representatives, successors, and assigns
      from any and all Losses and threatened Losses payable to third parties
      which are due to third party claims arising from or in connection with any
      of the following:

      (a)   REPRESENTATIONS, WARRANTIES AND COVENANTS. Provider's breach of any
            of the representations, warranties and covenants set forth in
            SECTIONS 15.6, 15.7, 15.9 (but in the case of SECTION 15.9, only to
            the extent that such code is intentionally invoked), and 15.13.

      (b)   ASSUMED CONTRACTS. Provider's decision to terminate or failure to
            observe or perform any duties or obligations to be observed or
            performed on or after the Commencement Date by Provider under any of
            the Third Party Software licenses, Equipment Leases or Third Party
            Contracts assigned to Provider or for which Provider has assumed
            financial or operational responsibility pursuant to this Agreement.

      (c)   LICENSES, LEASES AND CONTRACTS. Provider's failure to observe or
            perform any duties or obligations to be observed or performed on or
            after the Commencement Date by Provider under Third Party Software
            licenses, Equipment leases or Third Party Contracts used by Provider
            to provide the Services.

      (d)   WILLIAMS DATA OR PROPRIETARY INFORMATION. Provider's breach of its
            obligations under SECTIONS 13.1 13.3 and 13.4 with respect to
            Williams Data or Williams Proprietary Information (excluding, in the
            case of SECTIONS 13.1 and 13.4, circumstances in which the
            unavailability of Williams Data is directly caused by technical or
            other operational problems).

      (e)   INFRINGEMENT. Infringement or misappropriation or alleged
            infringement or alleged misappropriation of a patent, trade secret,
            copyright or other proprietary right by the Provider Owned
            Materials, Provider Software, the Developed Materials (except to the
            extent that infringement results from such Developed Materials
            conforming to designs or specifications provided by Williams or the

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            Eligible Recipients), Materials provided or used by Provider
            pursuant to this Agreement, Equipment provided by Provider, or
            Provider's performance of its obligations under this Agreement;
            provided, however, that Provider shall not have any indemnity
            obligation under this SECTION 17.1(E) to the extent any infringement
            or misappropriation is caused by (i) modifications made by Williams
            or its contractors or subcontractors, without the knowledge or
            approval of Provider, (ii) Williams's combination of Provider's work
            product, Equipment or Materials with items not furnished, specified
            or reasonably anticipated by Provider or contemplated by this
            Agreement, (iii) a breach of this Agreement by Williams, (iv) the
            failure of Williams to use corrections or modifications provided by
            Provider offering equivalent features and functionality, or (v)
            items provided or supplied by Williams. The indemnity obligations in
            this SECTION 17.1(e) shall also include the matters set forth in
            SECTION 17.1(e) on SCHEDULE S.

      (f)   GOVERNMENT CLAIMS. Claims by government regulators or agencies for
            fines, penalties, interest or other monetary remedies to the extent
            exceeding the amounts set forth in SECTION 15.10(i), to the extent
            such fines, penalties, interest or other monetary remedies, result
            from Provider's failure to perform its responsibilities under
            SECTION 15.10 of this Agreement.

      (g)   TAXES. Taxes, together with interest and penalties, that are the
            responsibility of Provider under SECTION 11.4.

      (h)   SHARED FACILITY SERVICES. Services, products or systems (not
            constituting Services provided pursuant to this Agreement) provided
            by Provider to a third party other than an Eligible Recipient from
            any shared Provider facility or using any shared Provider resources
            and not constituting Services provided to an Eligible Recipient
            pursuant to this Agreement.

      (i)   AFFILIATE, SUBCONTRACTOR OR ASSIGNEE CLAIMS. Any claim, other than
            an indemnification claim under this Agreement, initiated by (i) a
            Provider Affiliate or Subcontractor asserting rights under this
            Agreement or (ii) any entity to which Provider assigned,
            transferred, pledged, hypothecated or otherwise encumbered its
            rights to receive payments from Williams under this Agreement.

      (j)   EMPLOYMENT CLAIMS. Any claim (including claims by Transitioned
            Employees) resulting from any (i) violation by Provider, Provider
            Affiliates or Subcontractors, or their respective officers,
            directors, employees, representatives or agents, of any applicable
            Laws or any common law protecting persons or members of protected
            classes or categories, including Laws prohibiting discrimination or
            harassment on

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            the basis of a protected characteristic; (ii) liability arising or
            resulting from the failure by Provider, Provider Affiliates or
            Subcontractors to collect or withhold for (for any social security
            or other employment taxes, workers' compensation claims and premium
            payments, and contributions applicable to the wages and salaries of
            such Provider Personnel) for periods after their Employment
            Effective Dates; (iii) Provider's payment or failure to pay any
            salary, wages or other cash compensation due and owing to any
            Provider Personnel (including Transitioned Employees from and after
            their Employment Effective Dates), (iv) employee pension or other
            benefits of any Provider Personnel (including Transitioned
            Employees) accruing from and after their Employment Effective Date,
            (v) other acts and omissions of Provider in its capacity as employer
            of Provider Personnel (including Transitioned Employees) with
            Provider, Provider Affiliates or Subcontractors or the termination
            of such relationship, including claims for wrongful discharge,
            claims for breach of express or implied employment contract and
            claims of joint employment (unless and to the extent such claims of
            joint employment are based in material part on acts or omissions of
            Williams or the Eligible Recipients inconsistent with Williams's
            rights and obligations under this Agreement); and/or (vi) liability
            resulting from representations (oral or written) to the Williams or
            Eligible Recipient employees identified on SCHEDULE M by Provider,
            Provider Affiliates or Subcontractors (or their respective officers,
            directors, employees, representatives or agents), or other acts or
            omissions with respect to the Williams or Eligible Recipient
            employees identified on SCHEDULE M by such persons or entities,
            including any act, omission or representation made in connection
            with the interview, selection, hiring and/or transition process, the
            offers of employment made to such employees, the failure to make
            offers to any such employees or the terms and conditions of such
            offers (including compensation and employee benefits), except, in
            each case, to the extent resulting from the wrongful actions of
            Williams, the Eligible Recipients, or Williams Third Party
            Contractors, errors or inaccuracies in the information provided by
            Williams and faithfully communicated by Provider or the failure of
            Williams, the Eligible Recipients, or Williams Third Party
            Contractors to comply with Williams's responsibilities under this
            Agreement.

17.2  INDEMNITY BY WILLIAMS.

      Williams agrees to indemnify, defend and hold harmless Provider and its
      officers, directors, employees, agents, representatives, successors, and
      assigns, from any Losses and threatened Losses payable to third parties
      which are due to third party claims arising from or in connection with any
      of the following:

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      (a)   REPRESENTATIONS, WARRANTIES AND COVENANTS. Williams breach of any of
            the representations, warranties and covenants set forth in SECTION
            15.6, and 15.13.

      (b)   LICENSES, LEASES OR CONTRACTS. Williams's failure to observe or
            perform any duties or obligations to be observed or performed by
            Williams under any of the applicable Third Party Software licenses,
            Equipment leases or Third Party Contracts to the extent Williams is
            financially or operationally responsible under this Agreement.

      (c)   PRE-COMMENCEMENT DATE MATTERS. Williams's failure to observe or
            perform any duties or obligations to be observed or performed prior
            to the Commencement Date by Williams under any of the Third Party
            Software licenses, Equipment Leases or Third Party Contracts
            assigned to Provider by Williams pursuant to this Agreement.

      (d)   WILLIAMS DATA OR PROPRIETARY INFORMATION. Williams's breach of its
            obligations under SECTIONS 13.1, 13.3 and 13.4 with respect to
            Provider's Proprietary Information.

      (e)   INFRINGEMENT. Subject to SECTION 17.1(e), Infringement or
            misappropriation or alleged infringement or alleged misappropriation
            of a patent, trade secret, copyright or other proprietary right by
            the Williams Owned Materials, the Materials or Equipment provided by
            Williams for Provider's use in providing the Services (other than
            the Materials or Equipment assigned to Provider by Williams or an
            Eligible Recipient) or Williams's performance of its obligations
            under this Agreement, or the matters set forth in SECTION 17.2(e) of
            SCHEDULE S; provided, however, that Williams shall not have any
            indemnity obligation under this SECTION 17.2(e) to the extent any
            infringement or misappropriation is caused by (i) modifications made
            by Provider or its contractors or subcontractors, without the
            knowledge or approval of Williams, (ii) Provider's combination of
            Williams's work product, Equipment or Materials with items not
            furnished, specified or reasonably anticipated by Williams or
            contemplated by this Agreement, (iii) a breach of this Agreement by
            Provider, (iv) the failure of Provider to use corrections or
            modifications provided by Williams offering equivalent features and
            functionality, or (v) items provided or supplied by Provider.

      (f)   TAXES. Taxes, together with interest and penalties, that are the
            responsibility of Williams under SECTION 11.4.

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      (g)   WILLIAMS AFFILIATE, ELIGIBLE RECIPIENT OR THIRD PARTY CONTRACTOR
            CLAIMS. Any claim, other than an indemnification claim or insurance
            claim under this Agreement, initiated by an Williams Affiliate, an
            Eligible Recipient (other than Williams) or an Williams Third Party
            Contractor asserting rights under this Agreement.

      (h)   ACQUIRED ASSETS. Any claim relating to the Acquired Assets accruing
            prior to the transfer of such Acquired Assets to Provider, including
            but not limited to liens or encumbrances.

      (i)   EMPLOYMENT CLAIMS. Any claim resulting from for any (i) violation by
            Williams or the Eligible Recipients, or their respective officers,
            directors, employees, representatives or agents, of any applicable
            Laws or any common law protecting persons or members of protected
            classes or categories, including laws or regulations prohibiting
            discrimination or harassment on the basis of a protected
            characteristic; (ii) liability arising or resulting from the failure
            of Williams or the Eligible Recipients to collect or withhold for
            any social security or other employment taxes, workers' compensation
            claims and premium payments, and contributions applicable to the
            wages and salaries of such Williams Personnel; (iii) Williams's
            payment or failure to pay any salary, wages or other cash
            compensation due and owing to any employee of Williams or the
            Eligible Recipients (including Transitioned Employees prior to their
            Employment Effective Dates); (iv) employee pension or other benefits
            of any employee of Williams or the Eligible Recipients (including
            Transitioned Employees prior to their Employment Effective Dates);
            (v) other acts and omissions of Williams in its capacity as employer
            of any employee of Williams or the Eligible Recipients (including
            Transitioned Employees prior to their Employment Effective Dates)
            but excluding claims covered by SECTION 17.1(j) (and provided, in no
            event will Williams be liable for any claim related to a
            Transitioned Employee's employment relationship arising on or after
            such Transitioned Employee's Employment Effective Date regardless of
            a finding by any court or authoritative body that Williams is or was
            an employer of such Transitioned Employee on or after his or her
            Employment Effective Date, unless and to the extent such claims of
            joint employment are based in material part on acts or omissions of
            Williams or the Eligible Recipients inconsistent with Williams's
            rights and obligations under this Agreement); (vi) liability
            resulting from representations (oral or written) to the Williams
            employees identified on SCHEDULE M by Williams (or its officers,
            directors, employees, representatives or agents), or the wrongful
            acts of Williams or the Eligible Recipients prior to the applicable
            Employment Effective Date in connection with the selection and
            hiring by Provider of the Williams employees

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            identified on SCHEDULE M, except, in each case, to the extent
            resulting from the wrongful actions of Provider, Provider Affiliates
            or Subcontractors (or their respective officers, directors,
            employees, representatives or agents), errors or inaccuracies in the
            information provided by Provider and faithfully communicated by
            Williams, or the failure of Provider, Provider Affiliates or
            Subcontractors (or their respective officers, directors, employees,
            representatives or agents) to comply with Provider's
            responsibilities under this Agreement.

      (j)   GOVERNMENT CLAIMS. Claims by government regulators or agencies for
            fines, penalties, interest or other monetary remedies to the extent
            such fines, penalties, interest or other monetary remedies result
            from Williams' failure to perform its responsibilities under SECTION
            15.10 of this Agreement.

17.3  ADDITIONAL INDEMNITIES.

      Provider and Williams each agree to indemnify, defend and hold harmless
      the other, and the Eligible Recipients and their respective Affiliates,
      officers, directors, employees, agents, representatives, successors, and
      assigns, from any and all Losses and threatened Losses to the extent they
      arise from any of the following: (a) the death or bodily injury of any
      agent, employee, customer, business invitee, business visitor or other
      person caused by the negligence or other tortious conduct of the
      indemnitor or the failure of the indemnitor to comply with its obligations
      under this Agreement; and (b) except as otherwise provided in SECTION
      16.2, the damage, loss or destruction of any real or tangible personal
      property caused by the negligence or other tortious conduct of the
      indemnitor or the failure of the indemnitor to comply with its obligations
      under this Agreement.

17.4  INFRINGEMENT.

      In the event that (1) any item supplied by Provider that is subject to the
      indemnity in SECTION 17.1(e), or any item supplied by Williams that is
      subject to the indemnity in SECTION 17.2(e) (each the "INDEMNIFYING PARTY"
      with respect to the items it has supplied) are found, or in the
      Indemnifying Party's reasonable opinion are likely to be found, to
      infringe upon the patent, copyright, trademark, trade secrets,
      intellectual property or proprietary rights of any third party in any
      country in which Services are to be performed or received under this
      Agreement, or (2) the continued use of such items is enjoined, the
      Indemnifying Party shall, in addition to defending, indemnifying and
      holding harmless other Party (the "INDEMNIFIED PARTY") as provided in
      SECTIONS 17.1(e) and 17.2(e) and to the other rights the Indemnified Party
      may have under this Agreement, promptly and at its own cost and expense
      and, where Williams is the Indemnified Party,

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      in such a manner as to minimize the disturbance to Williams's and the
      Eligible Recipients' business activities do one of the following:

      (a)   OBTAIN RIGHTS. Obtain for the Indemnified Party the right to
            continue using such item.

      (b)   MODIFICATION. Modify the item(s) in question so that it is no longer
            infringing (provided that such modification does not degrade the
            performance or quality of the Services or, where Williams is the
            Indemnified Party, adversely affect Williams's and the Eligible
            Recipients' intended use as contemplated by this Agreement).

      (c)   REPLACEMENT. Replace such item(s) with a non-infringing functional
            equivalent reasonably acceptable to the Indemnified Party (provided
            that such replacement does not degrade the performance or quality of
            the Services or, where Williams is the Indemnified Party, adversely
            affect Williams's and the Eligible Recipients' intended use as
            contemplated by this Agreement); provided, however, that in the case
            where Williams is the Indemnifying Party, Williams may in its sole
            discretion elect to accept degraded or diminished Services in lieu
            of taking the actions required by the foregoing clauses (a), (b) and
            (c).

      If Williams accepts degraded or diminished Services in lieu of taking the
      actions in clauses (a), (b) and (c) above, and if Provider fails to meet
      the Service Levels or its other obligations under this Agreement, then
      such failure shall be excused if and to the extent such failure is
      attributable to the degraded or diminished Services elected by Williams if
      (i) Provider notifies Williams prior to its final decision that Provider
      is not likely to be able, using commercially reasonable efforts, to meet
      such Service Level or other obligation under such circumstances; (ii)
      Provider uses commercially reasonable efforts to identify and consider
      reasonable alternatives available to address and avoid the impending
      performance failure; and (iii) Provider uses commercially reasonable
      efforts to meet such Service Level or other obligation notwithstanding
      Williams's election of the degraded or diminished Services.

      If, after all commercially reasonable efforts, options (a) - (c) are not
      feasible (or if Williams so elects), the Indemnifying Party shall remove
      the infringing items from the Services and equitably adjust the Charges to
      adequately reflect such removal. The Parties shall also agree on a
      work-around designed to minimize the financial and operational effects of
      such removal.

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17.5  INDEMNIFICATION PROCEDURES.

      With respect to third party claims which are subject to indemnification
      under this Agreement (other than as provided in SECTION 17.6 with respect
      to claims covered by SECTION 17.1(f)), the following procedures shall
      apply:

      (a)   NOTICE. Promptly after receipt by any entity entitled to
            indemnification under this Agreement of notice of the commencement
            or threatened commencement of any civil, criminal, administrative,
            or investigative action or proceeding involving a claim in respect
            of which the indemnitee will seek indemnification hereunder, the
            indemnitee shall notify the indemnitor of such claim. No delay or
            failure to so notify an indemnitor shall relieve it of its
            obligations under this Agreement except to the extent that such
            indemnitor has suffered actual prejudice by such delay or failure.
            Within fifteen (15) days following receipt of written notice from
            the indemnitee relating to any claim, but no later than five (5)
            days before the date on which any response to a complaint or summons
            is due, the indemnitor shall notify the indemnitee in writing that
            the indemnitor elects to assume control of the defense and
            settlement of that claim (a "NOTICE OF ELECTION").

      (b)   PROCEDURE FOLLOWING NOTICE OF ELECTION. If the indemnitor delivers a
            Notice of Election within the required notice period, the indemnitor
            shall assume sole control over the defense and settlement of the
            claim; provided, however, that (i) the indemnitor shall keep the
            indemnitee fully apprised as to the status of the defense, and (ii)
            the indemnitor shall obtain the prior written approval of the
            indemnitee before entering into any settlement of such claim
            acknowledging any liability against the indemnitee or imposing any
            obligations or restrictions on the indemnitee or ceasing to defend
            against such claim. The indemnitor shall not be liable for any legal
            fees or expenses incurred by the indemnitee following the delivery
            of a Notice of Election; provided, however, that (i) the indemnitee
            shall be entitled to employ counsel at its own expense to
            participate in the handling of the claim, and (ii) the indemnitor
            shall pay the fees and expenses associated with such counsel if
            there is a conflict of interest with respect to such claim which is
            not otherwise resolved or if the indemnitor has requested the
            assistance of the indemnitee in the defense of the claim or the
            indemnitor has failed to defend the claim diligently and the
            indemnitee is prejudiced or likely to prejudiced by such failure.
            The indemnitor shall not be obligated to indemnify the indemnitee
            for any amount paid or payable by such indemnitee in the settlement
            of any claim if (i) the indemnitor has delivered a timely Notice of
            Election and such amount was agreed to without the written consent
            of the indemnitor, (ii) the indemnitee has not provided the
            indemnitor with notice of such claim and a reasonable

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            opportunity to respond thereto, or (iii) the time period within
            which to deliver a Notice of Election has not yet expired.

      (c)   PROCEDURE WHERE NO NOTICE OF ELECTION IS DELIVERED. If the
            indemnitor does not deliver a Notice of Election relating to any
            claim within the required notice period, the indemnitee shall have
            the right to defend the claim in such manner as it may deem
            appropriate. The indemnitor shall promptly reimburse the indemnitee
            for all such reasonable costs and expenses incurred by the
            indemnitee, including reasonable attorneys' fees.

17.6  INDEMNIFICATION PROCEDURES - GOVERNMENTAL CLAIMS.

      With respect to claims covered by SECTION 17.1(f), the following
      procedures shall apply:

      (a)   NOTICE. Promptly after receipt by either Party of notice of the
            commencement or threatened commencement of any action or proceeding
            involving a claim in respect of which the indemnitee will seek
            indemnification pursuant to SECTION 17.1(f), such Party shall notify
            the other Party of such claim. No delay or failure to so notify the
            other Party shall relieve such other Party of its obligations under
            this Agreement except to the extent that such other Party has
            suffered actual prejudice by such delay or failure.

      (b)   PROCEDURE FOR DEFENSE. Williams shall be entitled, at its option, to
            have the claim handled pursuant to SECTION 17.5 or to retain sole
            control over the defense and settlement of such claim; provided
            that, in the latter case, the indemnitee shall (i) consult with
            indemnitor on a regular basis regarding claim processing (including
            actual and anticipated costs and expenses) and litigation strategy,
            (ii) reasonably consider any settlement proposals or suggestions by
            the indemnitor, and (iii) use commercially reasonable efforts to
            minimize any amounts payable or reimbursable by the indemnitor.

17.7  SUBROGATION.

      Except as otherwise provided in SECTIONS 16.1 or 16.2, in the event that
      an indemnitor shall be obligated to indemnify an indemnitee pursuant to
      any provision of this Agreement, the indemnitor shall, upon payment of
      such indemnity in full, be subrogated to all rights of the indemnitee with
      respect to the claims to which such indemnification relates.

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18.   LIABILITY

18.1  GENERAL INTENT.

      Subject to the specific provisions and limitations of this ARTICLE 18, it
      is the intent of the Parties that each Party shall be liable to the other
      Party for any actual damages incurred by the non-breaching Party as a
      result of the breaching Party's failure to perform its obligations in the
      manner required by this Agreement.

18.2  FORCE MAJEURE.

      (a)   GENERAL. Subject to SECTION 18.2(d), no Party shall be liable for
            any default or delay in the performance of its obligations under
            this Agreement if and to the extent such default or delay is caused,
            directly or indirectly, by fire, flood, earthquake, elements of
            nature or acts of God, wars, riots, civil disorders, rebellions or
            revolutions, acts of terrorism or any other similar cause beyond the
            reasonable control of such Party except to the extent that the
            non-performing Party is at fault in failing to prevent or causing
            such default or delay, and provided that such default or delay can
            not reasonably be circumvented by the non-performing Party through
            the use of alternate sources, workaround plans or other means. A
            strike, lockout or labor dispute involving Provider Personnel shall
            not excuse Provider from its obligations hereunder. In addition, the
            refusal of Provider Personnel to enter a facility that is the
            subject of a labor dispute shall excuse Provider from its
            obligations hereunder only if and to the extent such refusal is
            based upon a reasonable fear of harm.

      (b)   DURATION AND NOTIFICATION. In such force majeure event the
            non-performing Party shall be excused from further performance or
            observance of the obligation(s) so affected for as long as such
            circumstances prevail and such Party continues to use all
            commercially reasonable efforts to recommence performance or
            observance whenever and to whatever extent possible without delay.
            Any Party so prevented, hindered or delayed in its performance
            shall, as quickly as practicable under the circumstances, notify the
            Party to whom performance is due by telephone (to be confirmed in
            writing within one (1) day of the inception of such delay) and
            describe at a reasonable level of detail the circumstances of the
            force majeure event, the steps being taken to address such force
            majeure event, and the expected duration of such force majeure
            event.

      (c)   SUBSTITUTE SERVICES; TERMINATION. If any event described in SECTION
            18.2(a) has substantially prevented, hindered or delayed or is
            reasonably expected to

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            substantially prevent, hinder or delay the performance by Provider
            or one of its Subcontractors of Services necessary for the
            performance of critical Williams or Eligible Recipient functions for
            longer than the recovery period specified in the applicable disaster
            recovery plan, Provider shall, to the extent practicable, procure
            such Services from an alternate source, and Provider shall be solely
            liable for payment for such services from the alternate source for
            so long as the delay in performance shall continue; provided that
            Williams continues to pay the applicable Charges for all Services
            that it continues to receive from Provider or an alternate source at
            Provider's expense; provided, however, that the obligation of
            Provider to provide "cover" pursuant to this Section shall not
            exceed 180 days. In addition, if any event described in SECTION
            18.2(a) substantially prevents, hinders or delays the performance by
            Provider or one of its Subcontractors of Services necessary for the
            performance of critical Williams functions (and Provider is not able
            to procure such Services from an alternate source for more than five
            (5) days, Williams, at its option, may (i) terminate any portion of
            this Agreement so affected without payment of Termination Charges
            and the charges payable hereunder shall be equitably adjusted to
            reflect those terminated Services; or (ii) terminate this Agreement
            in its entirety without payment of Termination Charges. Wind Down
            Charges shall be payable if and only if and only to the extent
            indicated as payable in SCHEDULE N. Provider shall not have the
            right to additional payments or increased usage charges as a result
            of any force majeure occurrence affecting Provider's ability to
            perform.

      (d)   DISASTER RECOVERY. Upon the occurrence of a force majeure event that
            constitutes a disaster under the disaster recovery plan, Provider
            shall implement promptly, as appropriate, its disaster recovery plan
            and provide disaster recovery services as described in SCHEDULE E.
            The occurrence of a force majeure event shall not relieve Provider
            of its obligation to implement its disaster recovery plan and
            provide disaster recovery services.

      (e)   PAYMENT OBLIGATION. If Provider fails to provide Services in
            accordance with this Agreement due to the occurrence of a force
            majeure event, all amounts payable to Provider hereunder shall be
            equitably adjusted in a manner such that Williams is not required to
            pay any amounts for Services that it is not receiving whether from
            Provider or from an alternate source at Provider's expense pursuant
            to SECTION 18.2(c).

      (f)   ALLOCATION OF RESOURCES. Without limiting Provider's obligations
            under this Agreement, whenever a force majeure event or disaster
            causes Provider to allocate limited resources between or among
            Provider's customers and Affiliates,

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            Williams and the Eligible Recipients shall receive at least the same
            treatment as comparable Provider customers. In no event will
            Provider re-deploy or re-assign any Key Personnel to another
            customer or account in the event of the occurrence of a force
            majeure event.

18.3  LIMITATION OF LIABILITY.

      (a)   EXCLUSIONS FROM LIMITATIONS. EXCEPT AS PROVIDED IN THIS SECTION
            18.3, NEITHER PARTY SHALL BE LIABLE TO THE OTHER PARTY FOR INDIRECT,
            INCIDENTAL, CONSEQUENTIAL, SPECIAL, COLLATERAL, EXEMPLARY OR
            PUNITIVE DAMAGES, INCLUDING LOST PROFITS, REGARDLESS OF THE FORM OF
            THE ACTION OR THE THEORY OF RECOVERY, EVEN IF SUCH PARTY HAS BEEN
            ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

      (b)   GENERAL LIABILITY CAP. Additionally, except as provided below, the
            total aggregate liability of either Party, for claims asserted by
            the other Party under or in connection with this Agreement,
            regardless of the form of the action or the theory of recovery,
            shall be limited to the total Charges payable to Provider during the
            twelve (12) month period preceding the last act or omission giving
            rise to such liability provided that if the event giving rise to
            liability occurs in the first twelve (12) months immediately
            following the Commencement Date, the total aggregate liability of
            either Party shall be limited to the total Charges that would be
            payable to Supplier for the performance of the Services during such
            twelve (12) month period.

      (c)   EXCEPTIONS TO LIMITATIONS OF LIABILITY. The limitations of liability
            set forth in SECTIONS 18.3(a) and (b) shall not apply with respect
            to:

            (i)   Amounts paid to third parties in satisfaction or settlement of
                  claims brought by such third parties that are the subject of
                  indemnification under ARTICLE 17 of this Agreement (provided
                  that amounts paid pursuant to the indemnitees set forth in
                  SECTION 17.1(f) and 17.2(j) shall each remain subject to the
                  liability cap set forth in SECTION 18.3(b)).

            (ii)  Damages occasioned by any breach of a Party's obligations
                  under SECTIONS 13.1, 13.3 and 13.4 (excluding, in the case of
                  SECTIONS 13.1 and 13.4, circumstances in which the
                  unavailability of Williams Data is directly caused by
                  technical or other operational problems).

            (iii) Termination Charges.

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      (d)   EXCEPTIONS TO LIABILITY CAP. The limitations of liability set forth
            in SECTION 18.3(b) shall not apply with respect to:

            (i)   Losses occasioned by a breach of a Party's representations,
                  warranties or covenants set forth in SECTIONS 15.6, 15.7, 15.9
                  (but only to the extent that such code is intentionally
                  invoked) and 15.13.

            (ii)  Damages occasioned by a breach of Provider's representations,
                  warranties or covenants set forth in SECTION 15.10(a)(i).

      (e)   ITEMS NOT CONSIDERED DAMAGES. The following shall not be considered
            as part of the Charges payable to Provider for purposes of
            calculating the liability cap in SECTION 18.3(b), and accordingly
            shall not be counted toward the liability exclusion or cap specified
            in, SECTION 18.3(a) or (b):

            (i)   Service Level Credits assessed against Provider pursuant to
                  SCHEDULE G.

            (ii)  Invoiced Charges that Williams is not obligated to pay under
                  this Agreement because such Charges are attributable to
                  billing errors or are disputed in good faith by Williams in
                  accordance with the disputed payment provisions of this
                  Agreement.

            (iii) Amounts paid by Williams but subsequently recovered from
                  Provider due either to incorrect Charges by Provider or
                  non-conforming Services.

            (iv)  Invoiced Charges and other amounts that are due and owing to
                  Provider for Services under this Agreement.

      (f)   WAIVER OF LIABILITY CAP. If, at any time, the total aggregate
            liability of one Party for claims asserted by the other Party under
            or in connection with this Agreement exceeds eighty-five percent
            (85%) of the liability cap specified in SECTION 18.3(b) and, upon
            receipt of the request of the other Party, the Party incurring such
            liability refuses to waive such cap and/or increase the available
            cap to an amount at least equal to the original liability cap, then
            the other Party may terminate this Agreement without payment of
            Termination Charges. Wind Down Charges shall be payable if and only
            if indicated as payable in SCHEDULE N.

      (g)   ACKNOWLEDGED DIRECT DAMAGES. The following shall be considered
            direct damages and neither Party shall assert that they are
            indirect, incidental, collateral, consequential or special damages
            or lost profits to the extent they result directly from either
            Party's failure to perform in accordance with this Agreement:

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            (i)   Costs and expenses of recreating or reloading any lost, stolen
                  or damaged Williams Data, subject to Williams providing
                  available sources as necessary for the re-creation of such
                  Williams Data if Provider has no other means to re-create such
                  data.

            (ii)  Costs and expenses of implementing a work-around in respect of
                  a failure to provide the Services or any part thereof in
                  accordance with this Agreement.

            (iii) Costs and expenses of replacing lost, stolen or damaged
                  Equipment, Software, and Materials.

            (iv)  Cover damages, including the costs and expenses incurred to
                  obtain or procure the Services or corrected Services from an
                  alternate source or to provide the Services or corrected
                  Services using a Party's own internal resources, to the extent
                  in excess of Provider's Charges under this Agreement.

            (v)   Straight time, overtime or related expenses incurred by either
                  Party, including overhead allocations for employees, wages and
                  salaries of additional employees, travel expenses, overtime
                  expenses, telecommunication charges and similar charges, due
                  to failure of Provider to provide all or a portion of the
                  Services incurred in connection with clauses (i) through (iv)
                  above or otherwise perform in accordance with this Agreement.

            (vi)  Damages of a Williams Affiliate or an Eligible Recipient which
                  would be direct damages if they had instead been suffered by
                  Williams (including being so considered under this SECTION
                  18.3(f)).

            (vii) Fines, penalties, interest or other monetary remedies imposed
                  by a governmental body or regulatory agency for failure to
                  comply with requirements or deadlines which are a Party's
                  obligation to pay under SECTION 17.1(f) or SECTION 17.2(j).

            (viii) Liquidated damages assessed under SECTION 4.2(e) and 4.4(d).

            (ix)  Service Level Credits assessed against Provider pursuant to
                  SCHEDULE G.

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19.   DISPUTE RESOLUTION

19.1  INFORMAL DISPUTE RESOLUTION.

      Prior to the initiation of formal dispute resolution procedures with
      respect to any dispute, other than as provided in SECTION 19.1(d) or
      SECTIONS 20.7, the Parties shall first attempt to resolve such dispute
      informally, as follows:

      (a)   INITIAL EFFORT. The Parties agree that the Williams Project
            Executive and the Provider Project Executive shall attempt in good
            faith to resolve all disputes (other than those described in SECTION
            19.1(d) or 20.7). In the event the Williams Project Executive and
            the Provider Project Executive are unable to resolve a dispute in an
            amount of time that either Party deems reasonable under the
            circumstances, such Party may refer the dispute for resolution to
            the senior corporate executives specified in SECTION 19.1(b) below
            upon written notice to the other Party.

      (b)   ESCALATION. Within five (5) business days of a notice under SECTION
            19.1(a) above referring a dispute for resolution by senior corporate
            executives, the Williams Project Executive and the Provider Project
            Executive will each prepare and provide to a Provider Vice
            President, IBM Global Services Process and Petroleum Industry and
            the Williams Chief Financial Officer and Chief Administrative
            Officer, respectively, summaries of the non-privileged relevant
            information and background of the dispute, along with any
            appropriate non-privileged supporting documentation, for their
            review. The designated senior corporate executives will confer as
            often as they deem reasonably necessary in order to gather and
            furnish to the other all non-privileged information with respect to
            the matter in issue which the Parties believe to be appropriate and
            germane in connection with its resolution. The designated senior
            corporate executives shall discuss the problem and negotiate in good
            faith in an effort to resolve the dispute without the necessity of
            any formal proceeding. The specific format for the discussions will
            be left to the discretion of the designated senior corporate
            executives, but may include the preparation of agreed-upon
            statements of fact or written statements of position.

      (c)   PROVISION OF INFORMATION. During the course of negotiations under
            SECTION 19.1(a) or (b) above, all reasonable requests made by one
            Party to another for non-privileged information, reasonably related
            to the dispute, will be honored in order that each of the parties
            may be fully advised of the other's position. All negotiation shall
            be strictly confidential and used solely for the purposes of

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            settlement. Any materials prepared by one Party for these
            proceedings shall not be used as evidence by the other Party in any
            subsequent arbitration or litigation; provided, however, the
            underlying facts supporting such materials may be subject to
            discovery.

      (d)   PREREQUISITE TO FORMAL PROCEEDINGS. Formal proceedings for the
            resolution of a dispute may not be commenced until the earlier of:

            (i)   the designated senior corporate executives under SECTION
                  19.1(b) above concluding in good faith that amicable
                  resolution through continued negotiation of the matter does
                  not appear likely; or

            (ii)  thirty (30) days after the notice under SECTION 19.1(a) above
                  referring the dispute to senior corporate executives.

            The provisions and time periods specified in this SECTION 19.1 shall
            not be construed to prevent a Party from instituting, and a Party is
            authorized to institute, formal proceedings earlier to (A) avoid the
            expiration of any applicable limitations period, (B) preserve a
            superior position with respect to other creditors, or (C) address a
            claim arising out of the breach of a Party's obligations under
            ARTICLE 13 or a dispute subject to SECTION 20.7.

19.2  NON-BINDING MEDITATION.

      (a)   NON-BINDING MEDIATION. Except for claims arising out of the breach
            of a Party's obligations under ARTICLE 13 or disputes subject to
            SECTIONS 20.7, any controversy or claim arising out of or relating
            to this Agreement, or any breach thereof, which cannot be resolved
            using the procedures set forth above in SECTION 19.1 shall be first
            attempted to be resolved through non-binding mediation under the
            mediation rules of the Center for Public Resources then in effect;
            provided, however, that without limiting any rights at law or in
            equity a Party may have because of an improper termination of this
            Agreement by the other Party, nothing contained in this Agreement
            shall limit either Party's right to terminate this Agreement
            pursuant to ARTICLE 20.

      (b)   LOCATION AND DECISION. The mediation shall take place in Tulsa,
            Oklahoma, and shall apply the governing law of this Agreement. The
            recommendations of the mediators shall be non-binding. The mediators
            shall be instructed to state the reasons for their recommendations.
            The mediators shall be bound by the warranties, limitations of
            liability and other provisions of this Agreement. Except with
            respect to the provisions of this Agreement which provide for
            injunctive

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            relief rights or an unjustified failure by the other Party to
            participate in the mediation process described in SECTION 19.2, such
            mediation shall be a precondition to any application by either Party
            to any court of competent jurisdiction.

      (c)   SELECTION AND QUALIFICATION OF MEDIATORS. Within ten (10) days after
            delivery of written notice ("NOTICE OF DISPUTE") by one Party to the
            other in accordance with this Section, the Parties each shall use
            good faith efforts to mutually agree upon one (1) mediator. If the
            Parties are not able to agree upon one (1) mediator within such
            period of time, the Parties each shall within ten (10) days: (i)
            appoint one (1) mediator who has at no time ever represented or
            acted on behalf of either of the Parties, and is not otherwise
            affiliated with or interested in either of the Parties and (ii)
            deliver written notice of the identity of such mediator and a copy
            of his or her written acceptance of such appointment to the other
            Party. If either Party fails or refuses to appoint a mediator within
            such ten (10) day period, the single mediator appointed by the other
            Party shall decide alone the issues set out in the Notice of
            Dispute. Within ten (10) days after such appointment and notice,
            such mediators shall appoint a third neutral and independent
            arbitrator who at no time ever represented or acted on behalf of
            either of the Parties, and is not otherwise affiliated with or
            interested in either of the Parties. In the event that the two (2)
            mediators fail to appoint a third mediator within ten (10) days of
            the appointment of the second mediator, either mediator or either
            Party may apply for the appointment of a third mediator to the
            Center for Public Resources.

      (d)   GENERAL. All mediators selected pursuant to this Section shall be
            practicing attorneys with at least five (5) years experience with
            the business processes, technology and/or law applicable to the
            Services or similar services or transactions. The Parties shall use
            commercially reasonable efforts to conclude the mediation within
            sixty (60) days after selection of the mediator or mediators. The
            recommendations of the mediator or the majority of the three
            mediators, as applicable, shall be rendered within fifteen (15) days
            after the conclusion of the hearing, shall be in writing, shall set
            forth the basis therefore. Each Party shall bear its own mediation
            costs and expenses and all other costs and expenses of the mediation
            shall be divided equally between the Parties.

19.3  JURISDICTION.

      Each Party irrevocably agrees that any legal action, suit or proceeding
      brought by it in any way arising out of this Agreement must be brought
      solely and exclusively in Tulsa, Oklahoma, and each Party irrevocably
      submits to the sole and exclusive jurisdiction of

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      the courts in Oklahoma in personam, generally and unconditionally with
      respect to any action, suit or proceeding brought by it or against it by
      the other Party.

19.4  CONTINUED PERFORMANCE.

      Each Party agrees that it shall, unless otherwise directed by the other
      Party, continue performing its obligations under this Agreement while any
      dispute is being resolved; provided, that this provision shall not operate
      or be construed as extending the Term of this Agreement or prohibiting or
      delaying a Party's exercise of any right it may have to terminate the Term
      as to all or any part of the Services. For purposes of clarification,
      Williams Data may not be withheld by Provider pending the resolution of
      any dispute.

19.5  GOVERNING LAW.

      This Agreement and performance under it shall be governed by and construed
      in accordance with the applicable laws of the State of New York without
      giving effect to the principles thereof relating to conflicts of laws. The
      application of the United Nations Convention on Contracts for the
      International Sale of Goods is expressly excluded.

20.   TERMINATION

20.1  TERMINATION FOR CAUSE.

      (a)   BY WILLIAMS. If Provider:

            (i)   commits a material breach of its obligations with respect to
                  Transition Services as provided in SECTION 4.2(g);

            (ii)  commits a material breach of this Agreement, which breach is
                  not cured within thirty (30) days after notice of the breach
                  from Williams;

            (iii) commits a material breach of this Agreement which is not
                  capable of being cured within the period specified pursuant to
                  SECTION 20.1(a)(ii); or

            (iv)  commits numerous breaches of its duties or obligations which
                  collectively constitute a material breach of this Agreement;

            then Williams may, by giving notice to Provider, terminate the Term
            with respect to all or any part of the Services, in whole or in
            part, as of a date specified in the notice of termination. Provider
            shall not be entitled to any Termination Charges in connection with
            such a Termination for Cause. If Williams chooses to

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            terminate this Agreement in part, the Charges payable under this
            Agreement will be adjusted in accordance with the pricing by charge
            component, as set forth in SCHEDULE J, to reflect such partial
            termination.

      (b)   BY PROVIDER. In the event that Williams fails to pay Provider
            undisputed charges exceeding in the aggregate one (1) month of
            Monthly Base Charges and fails to cure such default within thirty
            (30) days of notice from Provider of the possibility of termination
            for failure to make such payment, Provider may, by notice to
            Williams, terminate the Term.

20.2  TERMINATION FOR CONVENIENCE.

      Williams may terminate the Term with respect to all or any portion of the
      Services for convenience and without cause with effect at any time after
      twelve months from the Commencement Date by giving Provider at least six
      (6) months prior written notice designating the termination date. Upon the
      satisfactory completion of all Termination Assistance Services requested
      by Williams under SECTION 4.4, Williams shall pay to Provider a
      Termination Charge calculated in accordance with SCHEDULE N. Wind Down
      Charges shall be payable if and only if and only to the extent indicated
      as payable in SCHEDULE N. In the event that a purported termination for
      cause by Williams under SECTION 20.1 is determined by a competent
      authority not to be properly a termination for cause, then such
      termination by Williams shall be deemed to be a termination for
      convenience under this SECTION 20.2.

20.3  TERMINATION UPON PROVIDER CHANGE OF CONTROL.

      In the event of a change in Control of Provider (or that portion of
      Provider providing Services under this Agreement) or the Entity that
      Controls Provider (if any), where such control is acquired, directly or
      indirectly, in a single transaction or series of related transactions, or
      all or substantially all of the assets of Provider are acquired by any
      entity, or Provider is merged with or into another entity to form a new
      entity, then at any time within six (6) months after the last to occur of
      such events, Williams may at its option terminate the Term by giving
      Provider at least ninety (90) days prior notice and designating a date
      upon which such termination shall be effective; provided, however, if such
      change in Control of Provider involves a Direct Williams Competitor,
      Williams may terminate the Term by giving Provider at least ten (10) days
      prior notice, and such Direct Williams Competitor shall be prohibited from
      any contact with Williams Data, Williams Proprietary Information and any
      and all other information about the Williams account, including
      discussions with Provider Personnel regarding specifics relating to the
      Services. Provider shall not be entitled to Termination Charges in
      connection with a

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      termination on this basis. Wind Down Charges shall be payable if and only
      if and only to the extent indicated as payable in SCHEDULE N.

20.4  TERMINATION UPON WILLIAMS CHANGE OF CONTROL.

      In the event that, in a single transaction or series of transactions,
      Williams acquires or is acquired by any other Entity (by stock sale, asset
      sale or otherwise) or merges with any other Entity, and such transactions
      or transaction result in a change in Control of Williams, then, at any
      time within six (6) months after the last to occur of such events,
      Williams may at its option terminate the Term by giving Provider at least
      ninety (90) days prior notice and designating a date upon which such
      termination shall be effective. Provider shall be entitled to Termination
      Charges in connection with a termination on this basis calculated in
      accordance with SCHEDULE N. Wind Down Charges shall be payable if and only
      if and only to the extent indicated as payable in SCHEDULE N.

20.5  TERMINATION FOR INSOLVENCY.

      In the event that any Party (i) files for bankruptcy, (ii) becomes or is
      declared insolvent, or is the subject of any bona fide proceedings related
      to its liquidation, administration, provisional liquidation, insolvency or
      the appointment of a receiver or similar officer for it, (iii) passes a
      resolution for its voluntary liquidation, (iv) has a receiver or manager
      appointed over all or substantially all of its assets, (v) makes an
      assignment for the benefit of all or substantially all of its creditors,
      (vi) enters into an agreement or arrangement for the composition,
      extension, or readjustment of substantially all of its obligations or any
      class of such obligations, or (vii) experiences an event analogous to any
      of the foregoing in any jurisdiction in which any of its assets are
      situated, then the other Party may terminate this Agreement as of a date
      specified in a termination notice; provided, however, that Provider will
      not have the right to exercise such termination under this Section so long
      as Williams pays for the Services to be received hereunder in advance on a
      month-to-month basis. Provider shall not be entitled to Termination
      Charges in connection with a termination on this basis.

20.6  WILLIAMS RIGHTS UPON PROVIDER'S BANKRUPTCY.

      (a)   GENERAL RIGHTS. In the event of Provider's bankruptcy or other
            formal procedure referenced in SECTION 20.5 or of the filing of any
            petition under bankruptcy laws affecting the rights of Provider
            which is not stayed or dismissed within thirty (30) days of filing,
            in addition to the other rights and remedies set forth herein, to
            the maximum extent permitted by Law, Williams will have the
            immediate right to retain and take possession for safekeeping all
            Williams Data, Williams

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            Proprietary Information, Williams licensed Third Party Software,
            Williams owned Equipment, Williams owned Materials, Williams owned
            Developed Materials, and all other Software, Equipment, Systems or
            Materials to which Williams and/or the Eligible Recipients are or
            would be entitled during the Term or upon the expiration or
            termination of this Agreement. Provider shall cooperate fully with
            Williams and the Eligible Recipients and assist Williams and the
            Eligible Recipients in identifying and taking possession of the
            items listed in the preceding sentence. Williams will have the right
            to hold such Williams Data, Proprietary Information, Software,
            Equipment, Systems and Materials until such time as the trustee or
            receiver in bankruptcy or other appropriate insolvency office holder
            can provide adequate assurances and evidence to Williams that they
            will be protected from sale, release, inspection, publication, or
            inclusion in any publicly accessible record, document, material or
            filing. Provider and Williams agree that without this material
            provision, Williams would not have entered into this Agreement or
            provided any right to the possession or use of Williams Data,
            Williams Proprietary Information, or Williams Software covered by
            this Agreement.

      (b)   WILLIAMS RIGHTS IN EVENT OF BANKRUPTCY REJECTION. Notwithstanding
            any other provision of this Agreement to the contrary, in the event
            that Provider becomes a debtor under the United States Bankruptcy
            Code (11 U.S.C. Section 101 et. seq. or any similar Law in any other
            country (the "BANKRUPTCY CODE")) and rejects this Agreement pursuant
            to Section 365 of the Bankruptcy Code (a "BANKRUPTCY REJECTION"),
            (i) any and all of the licensee and sublicensee rights of Williams
            and the Eligible Recipients arising under or otherwise set forth in
            this Agreement, including without limitation the rights of Williams
            and/or the Eligible Recipients referred to in SECTION 14.6, shall be
            deemed fully retained by and vested in Williams and/or the Eligible
            Recipients as protected intellectual property rights under Section
            365(n)(1)(B) of the Bankruptcy Code and further shall be deemed to
            exist immediately before the commencement of the bankruptcy case in
            which Provider is the debtor; (ii) Williams shall have all of the
            rights afforded to non-debtor licensees and sublicensees under
            Section 365(n) of the Bankruptcy Code; and (iii) to the extent any
            rights of Williams and/or the Eligible Recipients under this
            Agreement which arise after the termination or expiration of this
            Agreement are determined by a bankruptcy court not to be
            "intellectual property rights" for purposes of Section 365(n), all
            of such rights shall remain vested in and fully retained by Williams
            and/or the Eligible Recipients after any Bankruptcy Rejection as
            though this Agreement were terminated or expired. Williams shall
            under no circumstances be required to terminate this Agreement after
            a Bankruptcy Rejection in order to enjoy or acquire any of its
            rights under this

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            Agreement, including without limitation any of the rights of
            Williams referenced in SECTION 14.6.

20.7  EQUITABLE REMEDIES.

      Provider acknowledges that, in the event it breaches (or attempts or
      threatens to breach) its obligation to provide Termination Assistance
      Services as provided in SECTION 4.4, its obligation respecting continued
      performance in accordance with SECTION 19.4, or its obligation to provide
      access to computers or files, containing Williams Data in accordance with
      SECTION 13.4, Williams and/or the Eligible Recipients may be irreparably
      harmed. In such a circumstance, Williams may proceed directly to court. If
      a court of competent jurisdiction should find that Provider has materially
      breached (or attempted or threatened to materially breach) any such
      obligations, Provider agrees that upon any findings of irreparable injury
      or other conditions to injunctive relief, it shall comply with the entry
      of an appropriate order compelling performance by Provider and restraining
      it from any further breaches (or attempted or threatened breaches).

21.   GENERAL

21.1  BINDING NATURE AND ASSIGNMENT.

      (a)   BINDING NATURE. This Agreement will be binding on the Parties and
            their respective successors and permitted assigns.

      (b)   ASSIGNMENT. Neither Party may, or will have the power to, assign
            this Agreement without the prior written consent of the other,
            except in the following circumstances:

            (i)   Either Party may assign its rights and obligations under this
                  Agreement, without the approval of the other Party, to an
                  Affiliate of such Party which expressly assumes such Party's
                  obligations and responsibilities hereunder; provided, that (i)
                  such other Party shall remain fully liable for and shall not
                  be relieved from the full performance of all obligations under
                  this Agreement; and (ii) in the case of Provider, such
                  assignment is subject to Williams's prior consent, such
                  consent not to be unreasonably withheld.

            (ii)  Williams may assign its rights and obligations under this
                  Agreement without the approval of Provider to an Entity
                  acquiring, directly or indirectly, Control of Williams, an
                  Entity into which Williams is merged, or an Entity acquiring
                  all or substantially all of Williams's assets, provided that
                  if such acquisition or merger would result in Provider being
                  required

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                  to provide Services that meet the definition of New Services,
                  then such Services will be treated as New Services under
                  SECTION 11.5. The acquirer or surviving Entity shall agree in
                  writing to be bound by the terms and conditions of this
                  Agreement.

      (c)   IMPERMISSIBLE ASSIGNMENT. Any attempted assignment that does not
            comply with the terms of this Section shall be null and void.

21.2  ENTIRE AGREEMENT; AMENDMENT.

      This Agreement, including any Schedules and Exhibits referred to herein
      and attached hereto, each of which is incorporated herein for all
      purposes, constitutes the entire agreement between the Parties with
      respect to the subject matter hereof. There are no agreements,
      representations, warranties, promises, covenants, commitments or
      undertakings other than those expressly set forth herein. This Agreement
      supersedes all prior agreements, representations, warranties, promises,
      covenants, commitments or undertaking, whether written or oral, with
      respect to the subject matter contained in this Agreement. No amendment,
      modification, change, waiver, or discharge hereof shall be valid unless in
      writing and signed by an authorized representative of the Party against
      which such amendment, modification, change, waiver, or discharge is sought
      to be enforced.

21.3  NOTICES.

      (a)   PRIMARY NOTICES. Any notice, notification, request, demand or
            determination provided by a Party pursuant to the following:

            (i)   SECTION 4.4 (Termination Assistance Services);

            (ii)  SECTION 4.4(a) (Use of Third Parties - Right of Use);

            (iii) SECTION 6.12 (Notice of Default);

            (iv)  SECTION 7.7 (Notice of Adverse Impact);

            (v)   SECTION 11.6 (Extraordinary Events);

            (vi)  SECTION 13.3(d) (Loss of Proprietary Information);

            (vii) SECTIONS 17.5 (Indemnification Procedures);

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            (viii) SECTION 17.6 (Indemnification Procedures - Government
                  Claims);

            (ix)  SECTION 18.2 (Force Majeure);

            (x)   SECTION 18.3(f) (Waiver of Liability Cap);

            (xi)  SECTION 19.1 (Informal Dispute Resolution);

            (xii) ARTICLE 20 (Termination); and

            (xiii) SECTION 21.1 (Binding Nature and Assignment);

            shall be in writing and shall be delivered in hard copy using one of
            the following methods and shall be deemed delivered upon receipt:
            (i) by hand, (ii) by an express courier with a reliable system for
            tracking delivery, or (iii) by registered or certified mail, return
            receipt requested, postage prepaid. Unless otherwise notified, the
            foregoing notices shall be delivered as follows:

            In the case of Williams:

                  The Williams Companies, Inc.
                  One Williams Center, MD 41-3
                  Tulsa, OK 74172
                  Attention: Business Process Outsourcing Executive
                  Fax: (918) 573-4503

            With a copy to:

                  The Williams Companies, Inc.
                  One Williams Center, MD 41-3
                  Tulsa, OK 74172
                  Attention: General Counsel

            and

            In the case of Provider:

                  IBM Project Executive Office
                  One Williams Center
                  Tulsa, OK 74172
                  Attention: Provider Project Executive

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            With a copy to:

                  IBM Global Services General Counsel
                  Route 100
                  Somers, NY 10589
                  Attention: Mark Ringes

      (b)   OTHER NOTICES. All notices, notifications, requests, demands or
            determinations required or provided pursuant to this Agreement,
            other than those specified in SECTION 21.3(a), may be sent in hard
            copy in the manner specified in SECTION 21.3(a), or by e-mail
            transmission (where receipt is acknowledged by the recipient) or
            facsimile transmission (with acknowledgment of receipt from the
            recipient's facsimile machine) to the addresses set forth below:

            In the case of Williams:

                  The Williams Companies, Inc.
                  One Williams Center, MD 41-3
                  Tulsa, OK 74172
                  Attention: Business Process Outsourcing Executive
                  Fax: (918) 573-4503

                  and

            In the case of Provider:

                  IBM Project Executive Office
                  One Williams Center
                  Tulsa, OK 74172
                  Attention: Provider Project Executive

      (c)   NOTICE OF CHANGE. A Party may from time to time change its address
            or designee for notification purposes by giving the other prior
            notice of the new address or designee and the date upon which it
            shall become effective.

21.4  COUNTERPARTS.

      This Agreement may be executed in several counterparts, all of which taken
      together shall constitute one single agreement between the Parties hereto.

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21.5  HEADINGS.

      The article and section headings and the table of contents used herein are
      for reference and convenience only and shall not be considered in the
      interpretation of this Agreement.

21.6  RELATIONSHIP OF PARTIES.

      Provider, in furnishing services to Williams and the Eligible Recipients
      hereunder, is acting as an independent contractor, and Provider has the
      sole obligation to supervise, manage, contract, direct, procure, perform
      or cause to be performed, all work to be performed by Provider under this
      Agreement. Except as expressly provided in this Agreement, Provider is not
      an agent of Williams or the Eligible Recipients and has no right, power or
      authority, expressly or impliedly, to represent or bind Williams or the
      Eligible Recipients as to any matters, except as expressly authorized in
      this Agreement. Neither Williams nor the Eligible Recipients are agents of
      Provider and none of them has any right, power, or authority, expressly or
      impliedly, to represent or bind Provider.

21.7  SEVERABILITY.

      In the event that any provision of this Agreement conflicts with the law
      under which this Agreement is to be construed or if any such provision is
      held invalid or unenforceable by a court with jurisdiction over the
      Parties, such provision shall be deemed to be restated to reflect as
      nearly as possible the original intentions of the Parties in accordance
      with applicable law. The remaining provisions of this Agreement and the
      application of the challenged provision to persons or circumstances other
      than those as to which it is invalid or unenforceable shall not be
      affected thereby, and each such provision shall be valid and enforceable
      to the full extent permitted by law.

21.8  CONSENTS AND APPROVAL.

      Except where expressly provided as being in the sole discretion of a
      Party, where agreement, approval, acceptance, consent, confirmation,
      notice or similar action by either Party is required under this Agreement,
      such action shall not be unreasonably delayed or withheld. An approval or
      consent given by a Party under this Agreement shall not relieve the other
      Party from responsibility for complying with the requirements of this
      Agreement, nor shall it be construed as a waiver of any rights under this
      Agreement, except as and to the extent otherwise expressly provided in
      such approval or consent.

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21.9  WAIVER OF DEFAULT; CUMULATIVE REMEDIES.

      (a)   WAIVER OF DEFAULT. A delay or omission by either Party hereto to
            exercise any right or power under this Agreement shall not be
            construed to be a waiver thereof. A waiver by either of the Parties
            hereto of any of the covenants to be performed by the other or any
            breach thereof shall not be construed to be a waiver of any
            succeeding breach thereof or of any other covenant herein contained.
            All waivers must be in writing and signed by the Party waiving its
            rights.

      (b)   CUMULATIVE REMEDIES. All remedies provided for in this Agreement
            shall be cumulative and in addition to and not in lieu of any other
            remedies available to either Party at law, in equity or otherwise.
            The election by a Party of any remedy provided for in this Agreement
            or otherwise available to such Party shall not preclude such Party
            from pursuing any other remedies available to such Party at law, in
            equity, by contract or otherwise.

21.10 SURVIVAL.

      Any provision of this Agreement which contemplates performance or
      observance subsequent to any termination or expiration of this Agreement
      shall survive any termination or expiration of this Agreement and continue
      in full force and effect. Additionally, all provisions of this Agreement
      will survive the expiration or termination of this Agreement to the
      fullest extent necessary to give the Parties the full benefit of the
      bargain expressed herein.

21.11 PUBLICITY.

      Neither Party shall use the other Party's name or mark or refer to the
      other Party directly or indirectly in any media release, public
      announcement, or public disclosure relating to this Agreement, including
      in any promotional or marketing materials, customer lists or business
      presentations without the prior written consent of the other Party prior
      to each such use or release.

21.12 SERVICE MARKS.

      Provider and Williams each agrees that it shall not, without the other's
      prior consent, use any of the names, service marks or trademarks of the
      other Party or its Affiliates in any of its advertising or marketing
      materials.

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21.13 EXPORT.

      The Parties acknowledge that certain Software and technical data to be
      provided hereunder and certain transactions hereunder may be subject to
      export controls under the laws and regulations of the United States, the
      European Union, the United Nations and other jurisdictions. No Party shall
      export or re-export any such items or any direct product thereof or
      undertake any transaction or service in violation of any such laws or
      regulations. The Parties agree that no Software to be provided by Williams
      for use by Provider for the Services is currently located or used outside
      of the United States. Subject to the foregoing with respect to any and all
      Software used by Provider in the performance of the Services, Provider
      shall be responsible for, and shall coordinate and oversee, compliance
      with such export laws in respect of such Software exported or imported
      hereunder; provided that in the case of any Williams Owned Software for
      which export and/or use outside of the United States is contemplated,
      Williams will provide reasonable cooperation to Provider in (i)
      identifying export restrictions, if any, applicable to such Software and
      (ii) obtaining such consents and permits as may be needed for such export
      and/or use.

21.14 ENFORCEMENT AND THIRD PARTY BENEFICIARIES.

      Williams, for itself and on behalf of the other Eligible Recipients, shall
      have the right to enforce this Agreement and to assert all rights and
      exercise and received the benefits of all remedies, including monetary
      damages, on behalf of each Eligible Recipient to the same extent as if
      such Eligible Recipient were Williams under this Agreement. Except as
      expressly provided herein, this Agreement is entered into solely between,
      and may be enforced only by, Williams, on behalf of itself and the other
      Eligible Recipients, and Provider, on behalf of itself and Provider's
      Affiliates. Except as expressly provided herein, this Agreement shall not
      be deemed to create any rights or causes of action in or on behalf of any
      third parties, including without limitation employees, suppliers and
      customers of a Party, or to create any obligations of a Party to any such
      third parties.

21.15 COVENANT AGAINST PLEDGING.

      In the event Provider assigns, transfers, pledges, hypothecates or
      otherwise encumbers its rights to receive payments from Williams under
      this Agreement, Provider shall continue to be Williams's sole point of
      contact with respect to this Agreement, including with respect to payment.
      The person or Entity to which such rights are assigned, transferred,
      pledged, hypothecated or otherwise encumbered shall not be considered a
      third party beneficiary under this Agreement and shall not have any rights
      or causes of action against Williams.

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21.16 ORDER OF PRECEDENCE.

      In the event of a conflict, this Agreement shall take precedence over the
      Schedules attached hereto, and the Schedules shall take precedence over
      any attached Exhibits.

21.17 HIRING OF EMPLOYEES.

      (a)   SOLICITATION AND HIRING. Except as expressly set forth herein,
            during the Term and for a period of twelve (12) months thereafter,
            Provider will not solicit for employment directly or indirectly, nor
            employ, any employees of Williams or an Eligible Recipient or
            individuals employed by Williams Third Party Contractors with whom
            Provider has had more than incidental contact in the course of
            performing its obligations under this Agreement without the prior
            approval of Williams. Except as expressly set forth herein in
            SECTION 4.3(b)(2) connection with the expiration or termination of
            this Agreement, during the Term and for a period of twelve (12)
            months thereafter, Williams will not solicit for employment directly
            or indirectly, nor employ, any employee of Provider involved in the
            performance of Provider's obligations under this Agreement without
            the prior consent of Provider. In each case, the prohibition on
            solicitation and hiring shall extend ninety (90) days after the
            termination of the employee's employment or, in the case of Provider
            employees, ninety (90) days after the cessation of his or her
            involvement in the performance of Services under this Agreement.
            This provision shall not operate or be construed to prevent or limit
            any employee's right to practice his or her profession or to utilize
            his or her skills for another employer or to restrict any employee's
            freedom of movement or association.

      (b)   PUBLICATIONS. Neither the publication of classified advertisements
            in newspapers, periodicals, Internet bulletin boards, or other
            publications of general availability or circulation nor the
            consideration and hiring of persons responding to such
            advertisements shall be deemed a breach of this SECTION 21.17,
            unless the advertisement and solicitation is undertaken as a means
            to circumvent or conceal a violation of this provision and/or the
            hiring party acts with knowledge of this hiring prohibition.

21.18 FURTHER ASSURANCES.

      Each Party covenants and agrees that, subsequent to the execution and
      delivery of this Agreement and without any additional consideration, each
      Party shall execute and deliver any further legal instruments and perform
      any acts that are or may become necessary to effectuate the purposes of
      this Agreement.

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21.19 LIENS.

      Provider will not file, or by its action or inaction permit any Affiliates
      or Subcontractors to file, any mechanics or materialman's or similar liens
      derived from the performance of Services hereunder to be filed on or
      against property or realty of Williams or any Eligible Recipient. In the
      event that any such liens arise as a result of Provider's action or
      inaction, Provider will obtain a bond to fully satisfy such liens or
      otherwise remove such liens at its sole cost and expense within ten (10)
      business days.

21.20 COVENANT OF GOOD FAITH.

      Each Party agrees that, in its respective dealings with the other Party
      under or in connection with this Agreement, it shall act in good faith.

21.21 ACKNOWLEDGMENT.

      The Parties each acknowledge that the terms and conditions of this
      Agreement have been the subject of active and complete negotiations, and
      that such terms and conditions should not be construed in favor of or
      against any Party by reason of the extent to which any Party or its
      professional advisors participated in the preparation of this Agreement.

                            [Signature Page Follows]

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                                TABLE OF CONTENTS

                                                                            PAGE

            IN WITNESS WHEREOF, the parties have caused this Agreement to be
executed by their respective duly authorized representatives as of the Effective
Date.

THE WILLIAMS COMPANIES, INC.                   INTERNATIONAL BUSINESS
                                               MACHINES CORPORATION

By: /s/ Michael P. Johnson                     By:  /s/ Maureen Powers
    -------------------------------------           ----------------------------

Title:  Senior Vice President                  Title:  Vice President

Date: 6/1/04                                   Date: 6/1/04

                                      -i-

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