Document:

Ken Owyang's employment agreement as amended

 Exhibit 10.1 
  
 November 15, 2004 
  
 Ken Owyang 
 Belmont, CA 94002 
  
 Dear Ken, 
  
 On behalf of the Company, we are pleased to offer you a
position with SupportSoft Inc., a Delaware corporation (the “Company”) as Vice President of Finance, effective November 16, 2004 reporting to the Chief Financial Officer or Company Designate. 
  
 The offer will include an annual equivalent base salary of $180,000.00 and an MBO
opportunity of up to 20% for an annual equivalent On Target Earnings (OTE) of $216,000.00. MBO’s will be determined within thirty days of hire or soon thereafter. The base salary will be paid semi-monthly in accordance with the
Company’s normal payroll procedures. 
  
 We will recommend to the
Compensation Committee at the first meeting following your start date that you are granted 165,000 stock options that will carry vesting and exercise provisions in accordance with the Company’s standard policies. The exercise price per
share will be set at the fair market value (defined as the closing price) of the common stock on the day the grant is approved. Considering your current contract employment status with the company we will commence vesting as of April 5, 2004.

  
 As a Company employee, you will also be eligible to receive all employee
benefits, which will take effect on your employment commencement include health care (medical, vision, prescription drug, dental, hospital) and life and disability insurance (life, accidental death and dismemberment, long term disability, short term
disability), eligibility to participate in the company’s Employee Stock Purchase Plan (ESPP), 401k program, vacation (paid time off) of 15 days per annum, FLEX125 program and 12 public holidays in accordance with the company’s published
schedule, etc. You should note that the Company reserves the right to modify compensation and benefits from time to time, as it deems necessary. 
  
 You should be aware that your employment with the Company is for no specified period and constitutes at will employment. As a result, you are free to resign at any time,
for any reason or for no reason. Similarly, the Company is free to conclude its employment relationship with you at any time, with or without cause, and with or without notice. 
  
 You shall be provided with a Change of Control Event Benefit. This benefit will be granted under the following terms and conditions:

  
 If the Company is acquired and your employment is terminated as a result, the
Company will provide accelerated vesting as follows: 
  

	 	(i)	If the change of control occurs on or before April 5, 2005, the Company will provide you with 25% of your total initial stock option grant (as defined above).

	 	(ii)	If the change of control occurs after April 5, 2005, the Company will provide you with 40% of the remaining unvested shares of your initial stock option grant (as defined
above). 

  
 For purposes of federal immigration law, you will be
required to provide to the Company documentary evidence of your identity and eligibility for employment in the United States. Such documentation must be provided to us during your Orientation period (schedule to be confirmed), or our employment
relationship with you may be terminated. 
  
 You agree that, during the term of
your employment with the Company, you will not actively engage in any other employment, occupation, consulting or other business directly or indirectly related to the business in which the Company is now involved or becomes involved during the term
of your employment, nor will you engage in any other activities that conflict with your obligations to the Company.  
  
 As a Company employee, you will be expected to abide by the Company’s rules and regulations. You will be expected to sign and comply with an Employment, Confidential
Information and Invention Assignment Agreement (the “Employee NDA”) that requires, among other provisions, the assignment of patent rights to any invention made during your employment at the Company and non-disclosure of proprietary
information. Your employment will be contingent upon and not be deemed effective until you have executed and returned the Employee NDA to the Company. 
  
 As provided in the Employee NDA, in the event of any dispute or claim relating to or arising out of our employment relationship, you and the Company agree that all such
disputes shall be fully and finally resolved by binding arbitration conducted by the American Arbitration Association in San Mateo County, California (or some other mutually agreed upon location) under the National Rules for the Resolution of
Employment Disputes. The Company agrees to pay the fees and costs of the arbitrator. However, as also provided in the Employee NDA, we agree that this arbitration provision shall not apply to any disputes or claims relating to or arising out of the
misuse or misappropriation of the other party’s trade secrets or proprietary information. 
  
 To indicate your acceptance of the Company’s offer, please sign and date this letter before November 16, 2004 in the space provided below and return it to Brian Beattie. A duplicate original is enclosed for
your records. This letter, along with the agreement relating to proprietary rights between you and the Company, sets forth the terms of your employment with the Company and supersedes any prior representations or agreements, whether written or oral.
This letter may not be modified or amended except by a written agreement, signed by an officer of the Company and you. 
  
 We look forward to working with you. 
  

	
	 Sincerely,

	
	 SupportSoft

	
	 /s/ Brian Beattie
  
 Brian Beattie

	 Chief Financial Officer

 By signing this Offer Letter, I hereby accept, acknowledge and agree to the terms and
conditions as stated above. 
  
 On this day of
Nov. 16, 2004 
  

	
	 /s/    Ken Owyang        

	 Name

	 11/23/04

	 Start Date

  

			
	Enclosures:	  	Duplicate Original Letter
	 	  	Employment agreement amendment A
	 	  	Employment, Confidential Information and
	 	  	Invention Assignment Agreement (To be supplied)

  

 3 

 Employment agreement amendment A 
  
 Ken Owyang 
  
 This agreement amendment provides clarifications and modifications to the employee’s letter agreement. 
  
 Employee benefit package and insurance: 

 
 SupportSoft will provide an employee benefit package
that will include the following items: 
  

	•	 	Health Insurance (e.g. Aetna HMO and PPO). 

  

	 	a)	Medical 

  

	 	b)	Dental 

  

	 	c)	Vision 

  

	 	d)	Prescription Drug 

  

	•	 	Life, AD&D and Disability Insurance (Long Term/Short Term) 

  

	•	 	Flex Section 125 Program 

  

	•	 	401K program (currently no company contribution) 

  

	•	 	Paid time off (PTO): 15 days per annum 

  

	•	 	12 Paid Holidays, typically as follows: 

  

	
	 New Year’s Day
 President’s Day
 Good Friday
 Memorial Day
 Independence Day
 Labor Day
 Thanksgiving Day
 Thanksgiving Holiday
 Christmas Eve Day
 Christmas Day
 New Years Eve Day
 1 Floating Holiday - your choice

  
 Employee Stock Purchase Plan

  
 You are eligible to enroll in the next offering period of the Employee
Stock Purchase Plan that begins on or after your reporting date. Offering periods begin February 1 and August 1 of each year. 
  

 4 

 December 28, 2005 
  
 Ken Owyang 
 Belmont, CA 94002 
  
 Dear Ken, 
  
 On behalf of the Company, we are pleased
that you have accepted the position of Interim Chief Financial Officer of SupportSoft Inc., a Delaware corporation (the “Company”), effective January 6, 2005 (“Effective Date”), reporting to the Chief Executive
Officer. 
  
 Please allow this letter to serve as an amendment
(“Letter Amendment”) to your original employment arrangement dated November 15, 2004 (“Original Arrangement”). The base salary described in the Original Arrangement will become $220,000 with an MBO opportunity of up to 40%
of your annual base salary for an annual equivalent On Target Earnings (OTE) of $308,000, beginning on the Effective Date. In addition, the Board will award to you an additional 50,000 stock options that will vest monthly over a period of twelve
months. Finally, the change of control benefit effective post April 5, 2005 will be increased from 40% to 50% and apply to all unvested options. 
  
 If this Letter Amendment properly memorializes the agreement between the parties to the Original Arrangement, please acknowledge acceptance of the terms
in this Letter Amendment by signing below. 
  
 Very truly yours, 
  
 /s/    Radha R. Basu 
  
 Radha R. Basu 
 CEO 
  
 Accepted and agreed: 
  

			
	Ken Owyang:
		
	By:	 	/s/    Ken OwyangDescription of actions approved by the Board of Directors of SupportSoft, Inc.

 Exhibit 10.2 
  
 Acceleration of Certain Unvested Stock Options 
  
 On December 21, 2005, upon recommendation of the Compensation Committee of the Board of
Directors, the Board of Directors of SupportSoft, Inc. (the “Company”) approved the acceleration of the vesting of certain unvested and “out-of-the-money” stock options that were outstanding on December 21, 2005 and had an
exercise price per share equal to or greater than $5.00, all of which were previously granted under the Company’s stock option plans and that were outstanding on December 21, 2005. Options to purchase approximately 3.2 million shares
of common stock, or approximately 34% of the Company’s total outstanding options on December 21, 2005, were eligible for acceleration. Holders of certain tax-qualified stock options issued to certain foreign employees have the opportunity
to decline the accelerated vesting in order to prevent the loss of favorable tax treatment under applicable foreign law. The options accelerated excluded options previously granted to the Board of Directors of the Company and employees who have
notified the Company or been notified of their termination. The options accelerated included the following unvested options held by reporting persons under Section 16 of the Securities Exchange Act of 1934 (“Officers”): 75,000 options
at $5.31; 381,565 options at $5.93; 133,334 options at $7.32, and 168,016 options at $12.99. For all Officers and Vice Presidents (non-Officers), the acceleration is accompanied by restrictions imposed on any shares purchased through the exercise of
accelerated options. Those restrictions will prevent the sale of any such shares prior to the date such shares would have originally vested had the optionee been employed on such date (whether or not the optionee is actually an employee at that
time). 
  
 The purpose of the acceleration was to enable the Company to reduce
compensation expense associated with options in future periods in its Consolidated Statements of Operations pursuant to Financial Accounting Standards Board Statement No. 123R. Under FAS No. 123R, the Company will apply the expense
recognition provisions relating to stock options beginning in the first quarter of fiscal 2006. The acceleration of the vesting of these options will not result in a charge to the Company’s expenses in the Consolidated Statements of Operations
in 2005. In approving the acceleration, the Board considered its impact on future financial results, stockholder value and employee retention. The Company believes that the acceleration is in the best interest of stockholders as it will reduce the
Company’s reported compensation expense in future periods in light of these accounting regulations. 
  
 It is possible that changes in the interpretations of existing accounting standards or the adoption of new accounting standards could cause the ultimate accounting of the Company’s options to vary from the
Company’s current expectations. 
  
 Option Grants to Executive Officers 
  
 On December 21,
2005, the Company, upon recommendation from the Compensation Committee of the Board of Directors, approved the following option grants for the Company’s chief executive officer (“CEO”) and other officers who are reporting persons
under Section 16 of the Securities Exchange Act of 1934 (“Officers”). Twenty-five percent (25%) of each option grant will become exercisable on December 21, 2006, and 1/48th will become exercisable monthly thereafter, until fully vested, subject to continued employment. Each option granted has an exercise price equal to the fair
market value of our common stock on December 21, 2005 ($4.34) and a term of seven (7) years. 

					
	 Executive Officer Name

	  	 Title

	  	 Total Option Grants

	 Radha R. Basu
	  	 Chief Executive Officer, President and Chairman
	  	50,000
	 Chris Grejtak
	  	 Senior Vice President, Marketing and Corporate Development, Chief Marketing Officer
	  	50,000
	 Cadir B. Lee
	  	 Senior Vice President of Products and Technology and Chief Technology Officer
	  	50,000
	 John Van Siclen
	  	 Senior Vice President of Worldwide Field Operations
	  	50,000

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