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                                                                EXHIBIT 10.13(a)

                       CONFIRMATION REGARDING TERMINATION
                             OF EMPLOYMENT AGREEMENT

        THIS CONFIRMATION is made as of December 31, 2000 between James F. Lynch
and SITEL Corporation.

        We hereby confirm that Mr. Lynch's employment pursuant to the Amended
and Restated Employment Agreement dated December 1, 1999 (the "Employment
Agreement") between us shall terminate effective as of the close of business on
December 31, 2000.

        We further confirm that the provisions of Section 8(c) of the Employment
Agreement are applicable to this termination of Mr. Lynch's employment, since
the termination was initiated by SITEL Corporation for a reason other than those
set forth in subparagraphs 7(a)-(d) of the Employment Agreement.

        Pursuant to Section 8(c), Mr. Lynch is entitled to be paid the following
amount as a result of the termination of his employment: $961,667. For avoidance
of doubt, this amount was computed using the $1,120,000 minimum specified in
Section 8(c), which is higher than the actual amount computed under the formula
specified in Section 8(c), and subtracting $158,333 for salary credits from June
1, 1999 through December 31, 2000 per Section 8(c).

        The amount of Mr. Lynch's outstanding advances, including accrued
interest, totaling $337,504.08 shall be deducted from the $961,667 amount, for a
net payment to Mr. Lynch of $624,162.92.

        The net payment of $624,162.92 shall be paid in full to Mr. Lynch on or
before January 30, 2001, in accordance with Section 8(c) of the Employment
Agreement.

        IN WITNESS WHEREOF, the parties have signed this Confirmation.

                                                       SITEL  CORPORATION

        /s/ James F. Lynch                             By:/s/ Phillip A. Clough
        ------------------                                 ---------------------
          James F. Lynch                               Name: Phillip A. Clough
                                                       Title: President & CEO<PAGE>   1

                                                                   EXHIBIT 10.17

                              EMPLOYMENT AGREEMENT

        Employment Agreement made effective October 30, 2000, between SITEL
CORPORATION, a Minnesota corporation ("Company") and DALE W. SAVILLE
("Executive").

     THE PARTIES AGREE AS FOLLOWS:

     1. Employment and Duties. Company hereby employs Executive as its Executive
        Vice President-Corporate Development. The duties and responsibilities of
        Executive shall include duties and responsibilities consistent with
        Executive's corporate offices and positions, including those set forth
        in the bylaws of Company from time to time, and such other duties and
        responsibilities which the Chief Executive Officer of Company from time
        to time may assign to Executive.

     2. Term. The term of Executive's employment under this Agreement shall
        begin as of the date hereof and continue without interruption for one
        year through October 29, 2001 unless sooner terminated in accordance
        with this Agreement and unless extended by written agreement of both
        parties ("Term").

     3. Efforts on Behalf of Company and Other Activities. During the Term, to
        the best of his ability and using all his skills, Executive shall devote
        substantially all of his working time and efforts to the diligent and
        faithful performance of his duties and responsibilities under this
        Agreement. However, Executive may devote a reasonable amount of his time
        to civic, community, or charitable activities.

     4. Place of Employment. The office of Executive shall be located in
        Baltimore, Maryland during the Term. Executive's duties and
        responsibilities are expected to involve frequent travel. Company shall
        furnish Executive with an office, secretarial and other support services
        consistent with those currently provided and such other facilities and
        services at such locations as may be reasonably required to permit
        Executive to fulfill the duties of his employment.

     5. Base Salary. For all services to be rendered by Executive pursuant to
        this Agreement, Company agrees to pay Executive during the Term a base
        annual salary of $230,000. The term "Base Salary" as used in this
        Agreement shall mean the base annual salary established by this Section
        5. The Base Salary shall be paid in periodic installments in accordance
        with Company's regular payroll practices, but in any event no less
        frequently than monthly.

     6. Additional Compensation.

        (a)    Bonus.  For each calendar year during the Term, Executive shall
               be eligible to participate in the Company's bonus program for
               senior executives on the terms established by the Compensation
               Committee for each such year. For the year 2000, Executive is
               eligible for an annual bonus potential of up to 50% of Base
               Salary (pro-rated for the partial calendar year of employment);
               the criteria for earning such bonus shall be based on identified
               goals and objectives established in accordance with the
               Executive Committee bonus plan approved by the Compensation
               Committee.

        (b)    Stock Option Plan. Executive has been granted options to purchase
               100,000 shares of SITEL common stock on the date hereof. The
               terms of such options shall be as set forth in the standard form
               of option agreement used for options granted under the Company's
               1999 Stock Option Program.

        (c)     Benefit Plans.  During the Term, Executive (and his eligible
                dependents where applicable) shall be entitled to participate in
                the benefit plans offered from time to time by Company to its
                senior executive officers, on terms (including Company and
                employee contribution percentages, waivers of waiting periods,
                applicable deductibles, etc.) no less favorable than those
                provided generally to other senior executive officers of the
                Company, including without limitation, as may be applicable,
                individual or group medical, hospital, dental and long-term
                disability insurance coverages, group life insurance coverage,
                401(k), and 401(n) plans.

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        (d)     Vacations and Holidays. During the Term, Executive shall be
                entitled to paid vacation days, holidays and time off per
                calendar year (pro-rated for partial calendar years of
                employment) as are consistent with the Company's standard
                benefits programs in which senior executive officers
                participate.

        (e)     Expenses. During the Term, Executive shall be entitled to prompt
                reimbursement by Company of all reasonable ordinary and
                necessary travel, entertainment, and other expenses incurred by
                Executive (in accordance with the policies and procedures
                established by Company for its senior executive officers) in the
                performance of his duties and responsibilities under this
                Agreement; provided that Executive shall properly account for
                such expenses in accordance with Company policies and
                procedures, which may include but are not limited to itemized
                accountings.

7.      Termination of Employment.

        (a)     Death. Executive's employment under this Agreement shall
                terminate upon Executive's death. If Executive's employment
                terminates pursuant to this Section 7(a), Executive or his legal
                representative shall be entitled to receive the Base Salary up
                through the date of Executive's death; any bonus earned by
                Executive pursuant to Section 6(a) for a calendar year already
                completed but not yet paid: and any benefits to which Executive
                is entitled pursuant to Sections 6(c) through 6(e) up through
                the date of Executive's death.

        (b)     Disability.  If Executive becomes incapable by reason of
                physical injury, disease, or mental illness from substantially
                performing his duties under this Agreement for a continuous
                period of three months or for more than 90 days in the aggregate
                during any 12 month period, then Company may terminate
                Executive's employment under this Agreement effective upon 30
                days written notice. If Executive's employment terminates
                pursuant to this Section 7(b), Executive or his legal
                representative shall be entitled to receive: the Base Salary up
                through the effective date of termination; any bonus earned by
                Executive pursuant to Section 6(a) for a calendar year already
                completed but not yet paid; and any benefits to which Executive
                is entitled pursuant to Sections 6(c) through 6(e) up through
                the effective date of termination.

        (c)     For Cause.  Company also may terminate Executive's employment
                under this Agreement for cause. For purposes of this Agreement,
                "for cause" shall mean only (i) Executive's confession or
                conviction of theft, fraud, embezzlement, any felony, or any
                crime involving dishonesty with regard to the Company or any
                subsidiary or affiliate of the Company, (ii) Executive's
                excessive absenteeism without reasonable cause (other than
                because of a disability described in Section 7(b), (iii)
                habitual and material negligence by the Executive in the
                performance of Executive's duties and responsibilities as
                described in Section 1 (other than because of a disability
                described in Section 7(b)) and Executive's failure to cure such
                negligence within 30 days after Executive's receipt of a written
                notice from the Chief Executive Officer setting forth in
                reasonable detail the particulars of such negligence, or (iv)
                material failure by Executive to comply with a lawful directive
                of the Chief Executive Officer (other than because of a
                disability described in Section 7(b)) and Executive's failure to
                cure such non-compliance within 10 days after Executive's
                receipt of a written notice from the Chief Executive Officer
                setting forth in reasonable detail the particulars of such
                non-compliance. Termination shall occur effective 30 days after
                "for cause" occurs under one of the above clauses (i) through
                (iv). If Executive's employment terminates pursuant to this
                Section 7(c), Executive shall be entitled to receive the Base
                Salary up through the effective date of termination and any
                benefits to which Executive is entitled pursuant to Sections
                6(c) through 6(e) up through the effective date of termination,
                but shall not be entitled to any bonus for a completed calendar
                year which has not yet been paid.

        (d)     Voluntary Resignation. Executive may voluntarily resign from
                Company's employ at any time upon at least 30 days prior written
                notice of the effective date of such resignation. If Executive
                voluntarily resigns, Executive shall be entitled to receive the
                Base Salary up through the effective date of such resignation
                and any benefits to which Executive is entitled pursuant to
                Sections 6(c) through 6(e) up through the effective date of such
                resignation, but shall not be entitled to any bonus for a
                completed calendar year which has not yet been paid.

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        (e)     Adverse Change.  Executive may terminate his employment with the
                Company under this Agreement in the event of an Adverse Change
                in the manner described in this Section 7(e) (provided such
                termination has not been preceded or accompanied by a
                termination by the Company for cause as described in Section
                7(c), and for the avoidance of doubt such termination because of
                Adverse Change shall in no event be considered a voluntary
                resignation. For purposes of this Agreement, "Adverse Change
                shall mean any of the foregoing events: (i) Executive's base
                salary is decreased below the Base Salary level established by
                Section 5, or (ii) Executive's title, authority, role or level
                of responsibilities with the Company is decreased below that
                established by Section 1 or (iii) Executive is required to
                relocate his primary office from Baltimore, Maryland. Executive
                shall be regarded as having terminated his employment with the
                Company because of an Adverse Change only if he gives written
                notice of his termination of employment pursuant to this Section
                7(e) within two months following the effective date of the
                Adverse Change (or if later, within two months after Executive
                receives notice from the Company of the Adverse Change). If
                Executive's employment terminates pursuant to this Section 7(e),
                Executive shall be entitled to: continue to receive the Base
                Salary provided for in Section 5 for a period of 12 months after
                the effective date of such termination of employment on the
                Company's normal payroll date during such period; any bonus
                earned by Executive pursuant to Section 6(a) for a calendar year
                already completed but not yet paid; and any benefits to which
                Executive is entitled pursuant to Sections 6(c) through 6(e) up
                through the effective date of termination.

        (f)     Without Cause.  The Company may terminate Executive's employment
                under this Agreement without cause, which for purposes of this
                Agreement shall include any termination of Executive's
                employment by Company other than "for cause" as defined in
                Section 7(c) and other than because of disability pursuant to
                Section 7(b), upon no less than 30 days prior written notice. If
                the Company terminates Executive's employment without cause
                pursuant to this Section 7(f), then following such termination
                Executive shall be entitled to: continue to receive the Base
                Salary provided for in Section 5 for a period of 12 months after
                the effective date of such termination of employment on the
                Company's normal payroll dates during such periods; any bonus
                earned by Executive pursuant to Section 6(a) for a calendar year
                already completed but not yet paid; and any benefits to which
                Executive is entitled pursuant to Sections 6(c) through 6(e) up
                through the effective date of termination.

8.      Notice of Termination. Any Termination of Executive's employment by
        Company shall be communicated in a written Termination Notice to
        Executive. For purposes of this Agreement, a "Termination Notice" shall
        mean a notice from the Chief Executive Officer which shall indicate the
        specific termination provision in this Agreement relied upon and, if
        applicable, shall set forth in reasonable detail the facts and
        circumstances providing a basis for termination of Executive's
        employment under the provision so indicated.

9.      Successors and Assigns.  This Agreement and all rights under this
        Agreement shall be binding upon, inure to the benefit of, and be
        enforceable by the parties hereto and their respective personal or legal
        representatives, executors, administrators, heirs, distributees,
        devisees, legatees, successors, and assigns. This Agreement is personal
        in nature, and neither of the parties to this Agreement shall, without
        the written consent of the other, assign or transfer this Agreement or
        any right or obligation under this Agreement to any other person or
        entity, except that the Company may assign this Agreement to a successor
        corporation.

10.     Notices. For purposes of this Agreement, notices and other
        communications provided for in this Agreement shall be deemed to be
        properly given if delivered personally or sent by United States
        certified mail, return receipt requested, postage prepaid, or sent by
        overnight delivery service, addressed as follows:

<TABLE>
<CAPTION>

               If to Executive:             At Executive's home address on file at the Company

<S>                                        <C>
               If to Company:               SITEL Corporation
                                            111 South Calvert Street
                                            Suite 1900
                                            Baltimore, MD 21202
                                            Attn: Phillip Clough, CEO and President
</TABLE>

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        or to such other address as either party may have furnished to the other
        party in writing in accordance with this Section. Such notices or other
        communications shall be effective when received if delivered personally
        or when deposited in the U.S. mail if delivered by certified mail or
        when deposited with the overnight delivery service if delivered by that
        method. Notices also may be given by facsimile and in such case shall be
        deemed to be properly given when sent so long as the sender uses
        reasonable efforts to confirm and does confirm the receiver's receipt of
        the facsimile transmission.

11.     Miscellaneous. No provision of this Agreement may be modified, waived,
        or discharged unless such waiver, modification, or discharge is agreed
        to in writing and is signed by Executive and an authorized officer of
        Company. No waiver by either party to this Agreement at any time of any
        breach by the other party of, or compliance by the other party with, any
        condition or provision, of this Agreement to be performed by the other
        party shall be deemed to be a waiver of similar or dissimilar provisions
        or conditions at the same or any prior or subsequent time.

12.     Validity. The invalidity or unenforceability of any provision(s) of this
        Agreement shall not affect the validity or enforceability of any other
        provision of this Agreement, which other provision shall remain in full
        force and effect; nor shall the invalidity or unenforceability of a
        portion of any provision of this Agreement affect the validity or
        enforceability of the balance of such provision.

13.     Counterparts.  This document may be executed in one or more
        counterparts, each of which shall be deemed to be an original and all of
        which together shall constitute a single agreement.

14.     Headings.  The headings of the sections and subsections contained in
        this Agreement are for reference purposes only and shall not in any way
        affect the meaning or interpretation of any provision of this Agreement.

15.     Applicable Law.  This Agreement shall be governed by and construed in
        accordance with the internal substantive laws, and not the conflicts of
        law principles, of the State of Maryland.

16.     Entire Agreement. This Agreement constitutes the entire agreement of the
        parties with respect to the terms of Executive's employment with the
        Company and cancels and supersedes any prior agreements and
        understandings of the parties with respect to such subject matter;
        provided, however, that this Agreement shall not affect any
        non-competition and confidentiality agreements previously entered into
        by Executive with the Company each of which shall remain in full force
        and effect according to their current terms. There are no
        representations, warranties, terms, conditions, undertakings or
        collateral agreements, express, implied or statutory, between the
        parties with respect to the terms of Executive's employment other than
        those set forth in this Agreement.

                            (Signature page follows)

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                                SIGNATURE PAGE TO
                              EMPLOYMENT AGREEMENT

IN WITNESS WHEREOF, Company and Executive have executed this Agreement.

                                      SITEL Corporation, a Minnesota corporation

                                      By:/s/ Phillip A. Clough
                                         ---------------------------------------
                                      PHILLIP A. CLOUGH, CEO AND PRESIDENT

                                      /s/ Dale W. Saville
                                      -----------------------
                                      DALE W. SAVILLE

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