Document:

Master Purchase Agreement (MPA) dated February 14, 2006

 Exhibit 10.2 
 This Master Purchase Agreement is made as of February 14, 2006, 2006 (“Effective Date”) between SUN MICROSYSTEMS, INC., a Delaware corporation with its address at 4150 Network Circle, Santa Clara, CA 95054 (‘Sun”)
and Rainmaker Systems, Inc., a Delaware corporation with its address at 900 East Hamilton, Suite 400, Campbell, CA 95008(”Supplier”). 
 1. Scope.

 1.1 Entire Agreement. The Exhibits, Attachments, Purchase Order(s), Statement(s) of Work and such other documents attached to or referred to herein (the
“Ancillary Documents”), together with this Master Purchase Agreement constitute the parties’ entire agreement relating to its subject matter (collectively, “Agreement”). This Agreement cancels and supersedes all prior and
contemporaneous oral and written communications between the parties and prevails over any conflicting or additional terms contained in any such document or communication between the parties relating to its subject matter. The Exhibits that are part
of this Agreement as of the Effective Date are the ones checked below: 
  

	x	Hosting Services Exhibit; 

 The following Attachments are made a part of
and are hereby incorporated by reference to this Agreement: 
 Attachment I — Contractor Travel Guidelines; 
 Attachment 2— invoicing Requirements; 
 Attachment 3— Worker
Confidentiality and Assignment Agreement; and 
 Attachment 4— Change Order Form. 
 1.2 Modifications. During the Term, the parties may add one or more additional Exhibits or other Ancillary Documents to this Agreement and otherwise modify this Agreement by mutual written agreement or as otherwise
expressly provided herein. No contrary or additional pre-printed terms contained in any form quote, purchase order, statement of work, acknowledgment, or other correspondence or writing by either party shall in any way modify or alter the terms of
this Agreement unless in writing and manually signed by each part/s authorized representative with reference to this Agreement. 
 1.3 Order of Precedence.
In the event of a conflict between the documents comprising this Agreement, the order of precedence and control shall be: (a) this Master Purchase Agreement; (b) the Attachments; (c) the Exhibit(s); (d) Change Order(s);
(a) Statement(s) of Work or Purchase Order(s) (subject to Section 1 .2); and (f) other documents. Notwithstanding the foregoing, if an Exhibit expressly states that one or more of its terms shall apply despite contrary language in
this Master Purchase Agreement, then such term or terms of the Exhibit shall control with respect to the Deliverables provided pursuant to such Exhibit. 
 2. Definitions. In addition to other terms defined in this Agreement the following terms have the following meanings: 
 1. “Acceptance”
means Sun’s -written confirmation of its satisfactory testing, evaluation and/or inspection of Deliverables pursuant to criteria set forth by the applicable Ancillary Documents such as a Statement of Work. 
 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality request.
Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 

 2. “Affiliated company” means, in relation to either party entity: (a) which is owned 50% or more by that
party; or (b) over which that party exercises management control: or (c) which is under common control with that party; or (d) which owns 50% or more of that party’s voting securities. For the purposes of the foregoing, control
means the right to direct or cause the direction of the management and policies of an entity, whether through the ownership of voting securities, by contract, or otherwise. 
 3. “Applicable Laws” means all applicable laws, statutes, regulations, rules and ordinances. 
 4. “Change
Order” means a change order document in the form attached hereto as Attachment 4, which when manually signed by authorized representatives of both parties, modifies a Statement of Work or the terms of any Purchase Order pursuant to
Section 3.3 of this Agreement. 
 5. “Confidential Information” means Sun Confidential Information, Supplier Confidential Information, or
both, as required by context. 
 6. “Deliverables” means all of the applicable Hardware, Software, Documentation, Services and any other work
products, milestones, technologies, original works, documents, information, things, designs, designations, discoveries, inventions, data whether in computer readable form or otherwise, methods, formulae, tools, computer programs (including source
code) and any other items to be delivered by Supplier to Sun pursuant to this Agreement. 
 7. “Documentation” means all documentation or reference
materials relating to or associated with items provided by Supplier to Sun under this Agreement whether currently existing or created in the future, and whether in written or electronic form, including without limitation any specifications,
technical manuals, user manuals, training materials and consulting materials. 
 8. “Hardware” means any or all of the following provided by
Supplier to Sun, as applicable: (a) equipment manufactured by Supplier; (b) any equipment manufactured by an original equipment manufacturer as may accompany or be integrated into the equipment manufactured by Supplier; and
(c) equipment manufactured by Supplier’s Affiliated Companies or a Third Party which Supplier has the right to resell and provide to customers. 
 9. “Intellectual Property Rights” means all worldwide common law or statutory (a) patents, patent applications, and patent rights; (b) rights associated with original works, authorship, moral rights, copyrights and all
its exclusive rights; (c) rights relating to the protection of trade secrets and confidential information, (d) rights associated with designs, industrial designs, and semiconductor design: (e) rights analogous to those set forth above
and any and all other industrial or intellectual property rights; and (f) registrations, divisionals, continuations, continuations-in-part, renewals, reissues, reexaminations, and extensions of the foregoing (as applicable) now existing or
hereafter filed, issued or acquired. Intellectual Property Rights excludes Trademarks (as defined below). 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 10. “Invoice” means any undisputed invoice issued by Supplier consistent with the provisions of Attachment 2
with reference to this Agreement and an applicable Purchase Order number. 
 11. “Purchase Order” means any valid purchase order issued by Sun with
reference to and consistent with this Agreement requesting any Deliverables from Supplier, and specifying the Deliverables’ type, quantity, purchase price, delivery dates and delivery location. 
 12. “Services” means any service, labor, engineering, programming, management assignment, project, consulting, development, work and any other activity
performed by Supplier pursuant to a Statement of Work. 
 13. “Software” means Supplier’s programs, codes, algorithms, development tools,
formulae, libraries, computer programs or applications (whether in source or object code), and any other licensed products and accompanying Documentation provided by Supplier to Sun. 
 14. “Specifications” means all applicable functional, operational, and other performance requirements, specifications and standards set forth or referenced in applicable Documentation or an applicable
Ancillary Document. 
 15. “Statement(s) of Work” or “SOW(s)” means a document authored and for approved by Sun, usually labeled
“Statement of Work,” that describes the Services, including as applicable, a description of Deliverables that Supplier will provide to Sun under this Agreement. 
 16. “Subcontractors” mean Third Parties retained by Supplier to perform all or portions of the Services as permitted by this Agreement. 
 17. “Sun Confidential Information” means any and all: (a) confidential or proprietary information which is disclosed to or made available to Supplier, which Supplier creates on behalf of Sun, or which
Supplier otherwise becomes aware of, pursuant to this Agreement including but not limited to documents relating to observations by Supplier; (b) information regarding Sun’s technology, strategy, operations, internal corporate information,
business organization, finances, dealings, transactions or affairs, customers, sources of supply, personnel, methods and procedures; (c) Deliverables (excluding Supplier Pre-existing Work); and (d) the terms, conditions and existence of
this Agreement. Without limiting the foregoing, Sun Confidential Information includes confidential information relating to but not limited to Sun’s processes, specifications, methods, designs, formulae, technology, trade secrets, know how,
systems, methods and any information contained in any Sun documentation, guides, or computer software or any information maintained in computer readable format 
  

	18.	“Sun Trademarks” means Sun’s name, logo and any and all other Trademarks owned or under Sun’s control. 

 19. “Supplier Confidential Information” means confidential or proprietary information disclosed in writing or other tangible means by Supplier to Sun pursuant
to this Agreement and conspicuously identified or marked as confidential or proprietary information, which 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
may include Supplier’s processes, specifications, methods, designs, formulae, technology, trade secrets, know how, systems, methods and any information
contained in any Supplier documentation, guides, or computer software or information maintained in computer readable format Supplier Confidential Information excludes Sun Confidential Information. 
 20. “Supplier Pre-existing Work” means Supplier’s (or, if applicable, its suppliers or licensor’s) products, services, technologies, original works,
documents, information, things, designs, designations, discoveries, inventions, data whether in computer readable form or otherwise, methods, formulae, tools, computer programs (including source code) and other items that are possessed, used, made,
created, authored, conceived, invented, disclosed or developed by Supplier prior to the Effective Date or not covered by another agreement between Sun and Supplier, as evidenced by contemporaneously produced documentation provided to Sun in the
event of a dispute. Supplier Pre-existing Work includes such Hardware, Software and Documentation that the Supplier does not make, create, conceive, invent or develop pursuant to this Agreement. 
 21. “Term” means the duration for which this Agreement is in effect as set forth in Section 14.1. 
 22 “Third Party” means parties or entities other than Sun, its employees and contractors, Sun’s Affiliated Companies, or Supplier or its employees.

 23. “Trademarks” means worldwide common law or statutory rights related to the possession, use or exploitation of signs, trademarks, service
marks, trade dress and related goodwill, 
 24. “Workers” means all individuals, Subcontractors and Subcontractors’ employees provided by
Supplier to perform Services or provide or develop Deliverables. 
 3. Performance of Obligations. 
 3.1 Purchase Orders. Sun may from time to time purchase Deliverables from Supplier by issuing a Purchase Order setting forth the Deliverables to be provided. Supplier
shall use all commercially reasonable efforts to accept each such Purchase Order by acknowledging acceptance in writing to Sun or by commencing performance under the Purchase Order with written notice to Sun, in either case within ****after issuance
of a Purchase Order. If Supplier does not notify Sun of its rejection in writing within such time period the Purchase Order shall be deemed accepted. Prior to issuance of the Purchase Order, Sun may provide Supplier with requests for proposals or
quotes (“RFP(s)” or (“RFQ(s)” or other documentation or communication, soliciting a quote from Supplier. Notwithstanding any such document Sun will only be committed to purchase Deliverables, and Supplier will only be committed
and authorized to provide Deliverables, when Sun has tendered and signed a SOW or Purchase Order to Supplier in accordance with this Agreement. Supplier acknowledges and agrees that time is of the essence with respect to all provisions of this
Agreement including any Ancillary Document, that specifies a time for Supplier’s performance or delivery. 
 3.2 Affiliate Purchases. Sun’s
Affiliated Companies may issue Purchase Orders pursuant to this Agreement to Supplier, and Supplier agrees to honor such Purchase Orders as if placed by Sun. Supplier acknowledges and agrees that (a) the terms and conditions of this 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
Agreement shall fully apply with respect to such Purchase Orders with an Affiliated Company being considered by Sun” for such purposes, and
(b) each such Affiliated Company shall be solely responsible with respect to its own Purchase Orders and Supplier will look solely to such Affiliated Company for payment and fulfillment of other obligations of such Affiliated Company pursuant
to such Purchase Orders, 
 3.3 Change Orders. 
 3.3.1 Issuance
of Change Order. From time to time, Sun may issue Change Orders. No modified fees, performance requirements, or other changes to a SOW or Purchase Order shall be deemed effective unless embodied in a Change Order duly issued by Sun, and accepted by
Supplier as provided in this paragraph. Supplier will not undertake any changes in any Deliverables-without a Change Order. The modified terms set forth in an applicable Change Order will be deemed effective ****after Supplier’s receipt of such
Change Order unless, within such time period, Supplier notifies Sun in writing that Supplier does not accept such Change Order as written, and specifies alternate pricing, delivery dates, or other terms that the Supplier would propose in order to
accept such Change Order. In such event, Sun and Supplier will promptly negotiate any open Issues in good faith, and if agreement is reached Sun will issue a revised Change Order confirming the parties’ agreement. If, after such negotiations,
Sun and Supplier do not reach agreement on the Change Order, the applicable Statement of Work or Purchase Order shall remain unchanged unless and until another Change Order is issued and agreed to by the parties, or Sun cancels the Purchase Order
pursuant to Section 3.4 below. 
 3.3.2 Chances Due to Delays. With respect to any Services provided under this Agreement as set forth in an applicable
SOW, in the event that Supplier anticipates at any time that it will not reach one or more milestones, or complete one or more Services, within the prescribed timetable or budget due solely to the fault of Sun, Supplier shall immediately so inform
Sun by written notice which explains the reason for the change, and submit proposed revisions that reflect Supplier’s best estimates of achievable timeframes or budget using reasonable efforts. The parties will cooperate in good faith to agree
to acceptable terms for a Change Order to be issued by Sun, as described above, which will include any necessary corresponding adjustments to payments and other terms. In no event shall Supplier exceed funding levels authorized by Sun without a
Change Order. 
 3.4 . **** 
 3.5 Workers. 
 3.5.1 Supplier Responsibility. Supplier will be solely responsible for paying Workers for Deliverables and will pay such Workers promptly (including reimbursing all
agreed-upon expenses), and in accordance with all Applicable Laws, including without limitation state and federal wage and hour laws. 
 3.5.2 No Sun
Benefits. Irrespective of how Supplier is compensated by Sun, it is the intent of the parties that no Worker will be eligible for any Sun-sponsored benefits, including, but not Limited to, paid vacation, sick leave, medical insurance, employee stock
purchase plans, bonuses, awards or 401k participation. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 3.5.3 Worker Removal. Sun may at any time, with or without cause, require Supplier to remove any Worker from Sun’s
premises or to otherwise replace a Worker assigned to perform Services. Sun’s sole liability and responsibility in connection with the replacement or removal of a Worker will be to pay Supplier for Services actually performed by Worker.
Supplier shall not interpret Sun’s request for removal from Sun’s premises as a request for Supplier to discipline or discharge the Worker. 
 3.5.4 No Hire Agreement. During the term of the Agreement, including any extensions thereof, and for a period of 1 year after the termination of this Agreement, either party will solicit employment of or employ directly or indirectly, any
employee of the other party who was or is an employee at any time during the term. 
 3.5.5 Worker Training and Qualification. Supplier shall provide normal
and customary supervision and training for its Worker to assure competent performance of the Services. Supplier shall be responsible having its Workers use means, methods, techniques, sequences and procedures of work (whether by act or omission)
consistent with the terms of this Agreement and industry best practices for the Services being provided hereunder. Supplier shall enforce strict discipline and good order among its Worker at all times. Supplier shall only employ Workers that are
duly fit, skilled and qualified for each position. 
 3.6 Use of Subcontractors, Unless otherwise stated in an Ancillary Document Supplier may use
Subcontractors in the performance of Supplier’s obligations pursuant to this Agreement If Sun determines, in good faith, that the Subcontractor does not qualify as an independent contractor under federal or state income tax laws, Supplier may
hire the Subcontractor as an employee or refer the Subcontractor to a Sun approved payroll service as a condition of utilization of the Subcontractor. Notwithstanding any of the foregoing, (a) Supplier shall remain fully and solely responsible
and liable for proper performance of all Supplier obligations under this Agreement, and (b) Supplier shall ensure that all such Subcontractors are informed of and agree in writing to comply with all applicable terms and conditions of this
Agreement. Sun shall have the right to require, pursuant to the applicable Exhibit or other Ancillary Document, that Subcontractors execute any other appropriate documentation as may be requested by Sun prior to any use of such Subcontractor by
Supplier. 
 3.7 Delivery Terms. Delivery shall occur upon Sun’s actual receipt from Supplier of the Deliverables, which Supplier will deliver to Sun
pursuant to the timetables set forth on an applicable Purchase Order or SOW, pursuant to Sun’s written instructions. **** 
 3.8 Quality Assurance;
Acceptance Procedures. All Services are subject to regular reviews and inspection by Sun both during Seller’s performance of such Services and after completion thereof (“Quality Assurance.). Sun may conduct such Quality Assurance
inspections and reviews of the Services at any time, with or without notice. The parties acknowledge and agree that the Quality Assurance performed by Sun shall not be a substitute for Supplier’s own obligation to maintain its internal quality
control and quality assurance review and inspections by Supplier. The parties further acknowledge that Sun’s failure to conduct any Quality Assurance inspections or reviews shall not constitute a waiver thereof or acknowledgment thereby that
Supplier’s Services are in conformance 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
with this Agreement, including any Ancillary Document. During the term of this Agreement, Supplier shall maintain its own quality assurance and internal
control systems in order to ensure that all Services are performed in accordance with this Agreement. **** 
 4. Invoices. All correspondence from Supplier
regarding this Agreement must reference this Agreement and the applicable Purchase Order number. All Invoices and reimbursements are subject to the terms and conditions set forth in the attached Contractor Travel Guidelines and Invoicing
Requirements and, without limiting the same, will be subject to adjustment by Sun for: (a) errors, shortages, and/or rejected Deliverables, and (b) the amount of all good faith claims for amounts due to Sun by Supplier relating to this
Agreement. All Invoices shall itemize all charges in reasonable detail for Sun to audit Invoices and Purchase Orders against Deliverables. 
 5. Payment
Terms. 
 5.1 Prices and Fees. All prices and fees shall be explicitly set forth in either an Exhibit or Statement of Work or Purchase Order. Prices and fees
may not be changed: unless otherwise agreed to in writing by Sun or set forth pursuant to procedures in the applicable Ancillary documents (including as a result of a Change Order) or as set forth below. If, during the Term reduced prices are put
into effect by Supplier for Services being provided to Sun, Supplier shall provide such reduced pricing to Sun and apply such reduced prices to any of Sun’s purchases not yet delivered and to all subsequent purchases by Sun under applicable
Statements of Work or Purchase Order Sun will only reimburse Supplier’s travel related expenses which comply with the Contractor Travel Guidelines. 
 5.2 Payment. 
 5.2.1 Terms of Payment. Sun’s payment will be ****from receipt of Supplier’s Invoice by Sun’s Accounts Payable
Department, ****. –All payments issued by Sun will be made by electronic funds transfer (“EFT), which Supplier hereby agrees is an acceptable method of payment. **** 
 5.2.2 **** 
 5.3 Disputed Payments. Any disputed invoice is subject to the Invoicing Requirements and will be settled
pursuant to the procedures set forth therein. 
 5.4 Taxes. 
 5.4.1 Tax Responsibilities. Supplier will solely be responsible for payment of all federal, state and local taxes due as a result of the performance of Services or the provision of Deliverables under this Agreement except as otherwise
provided in this paragraph. Supplier will report as income all compensation received hereunder. Supplier represents and warrants each Worker, except Subcontractors permitted under Section 3.6, has executed a Federal W-4 Withholding Allowance
Certificate and an equivalent state personal income tax withholding form (if required). Supplier will issue and file an accurate Form W-2 Withholding Allowance Certificate and an equivalent state personal income tax withholding form (if required).
Supplier will issue and file accurate Form W-2 Wage and Tax Statements annually for each employee Worker and Form 1099 Statements for each Subcontractor. In no event will Sun be liable to pay sales or use tax in connection with any Deliverables
unless Sun has agreed in writing to be liable for such taxes and such taxes are separately stated on Supplier’s Invoice. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 5.4.2 Structure of Transaction. To the extent legally permissible, the parties agree to utilize reasonable efforts to
minimize Sun’s liability for taxes and to structure the provision and receipt of Deliverables, as the case may be, in such a fashion as to minimize any sales, use, value added, withholding and similar taxes payable by Sun. 
 6. Compliance. 
 6.1 Sun’s Policies and Procedures. In connection with
this Agreement, Supplier shall comply with and cause its Workers to comply with all of Sun’s policies and guidelines as delivered or made available by Sun to Supplier, including each of the following without limitation: 
 (a) Sun’s security policies available by website at http://www.sun,comfservjce/sunpslsecuritv/securitypolicyservices.html: 
 (b) Sun’s privacy policies available by website at http://www.sun.com/privacy 
 (c) Sun’s Contractor Travel Guidelines attached hereto as Attachment 1; 
 (d) Sun’s trademark policies available by website at
http://www.sun.com/policies/trademarks and 
 (e) Sun’s standards of business conduct available by website at http://www.sun.com/index.html. 

From time to time, Sun may update, modify or alter each of the foregoing policies and therefore it is the sole responsibility of Supplier to regularly visit such
websites and/or review such policies in order to ensure its and its Workers’ compliance with Sun’s most current policies and guidelines. If such policies are only available in physical form, Sun agrees to deliver physical copies of such
policies to Supplier, upon Supplier’s request. 
 6.2 Compliance with Laws. 
 6.2.1 Applicable Laws. In connection with the performance of this Agreement, Supplier shall obtain all required permits and licenses and comply with, and cause its Workers to comply with, all Applicable Laws,
including, but not limited to: (a) laws related to employee health and workplace safety; (b) laws related to income tax withholding; (c) laws related to non-immigrant workers’ visas; (d) all US. and foreign import and export
laws and regulations (as further provided in Section 6.3); (e) laws related to discrimination, harassment privacy and other prohibited practices in employment; (f) laws related to public health and safety and protection of the
environment or use of hazardous materials; (g) laws related to work permits, training1 licensure, or professional certification; and (h) laws requiring permits for specific work or services. Supplier will comply with the provisions of the
Equal Opportunity Clause set forth in 41 CFR 60-1.4(a) and Executive Order 11246 (as amended). In connection with this Agreement Supplier further agrees that it shall not discriminate in any manner against any individual because of race, religion,
national origin, color, age, sex, sexual orientation, marital status, pregnancy, physical or mental disability, veteran status, or any other classification protected by applicable local, state or federal employment discrimination laws. Supplier and
its Workers shall do nothing to cause Sun to be in breach of any Applicable Laws. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 6.2.2 Immigrant Workers. Supplier will only assign Workers who have a current legal right to (a) work in the country
where they will be assigned and (b) work with respect to the Deliverables to which they will be assigned. Supplier assumes all responsibility for compliance with immigration laws and other Applicable Laws, including export control laws, with
respect to the Workers it assigns pursuant to this Agreement. Supplier shall verify the identity and work authorization of each of its Workers, and shall keep a record of that verification for audit by Sun. 
 6.3 Export Control. The parties acknowledge and understand that the Deliverables may be subject to regulation by agencies of the U.S. Government including the Department
of State and Department of Commerce, and/or any foreign government or regulatory body, which prohibit export or diversion of certain technical products, data or services (“controlled technologies”) to certain individuals or countries. This
prohibition includes providing or giving access to such controlled technologies (including without limitation such items that have been identified by the US. Export Administration Regulations and the International Traffic in Arms Regulations. The
parties acknowledge that providing controlled technologies to certain foreign nationals located in the United States may be deemed by the U.S. Government as equivalent to exporting that controlled technology to a foreign country, including embargoed
or restricted countries (‘Prohibited Foreign Nationals”). The parties shall comply in all respects with all export and re-export restrictions applicable to the Deliverables. Supplier shall obtain all necessary licenses to export,
re-export, or import any information received from Sun as may be required under Applicable Laws. Supplier will not, directly or indirectly, export or direct the Deliverables, any information provided by Sun (including Sun Information) under this
Agreement or any other items covered by this Agreement, or any products therefrom, to any embargoed or restricted country identified in the U.S. export laws. Supplier shall ensure that the Workers are not included on any United States export
exclusion lists and are not Prohibited Foreign Nationals. Supplier shall not use the Deliverables, any information provided by Sun under this Agreement, or any other items covered by this Agreement, or any products therefrom, for nuclear, missile,
or chemical or biological weaponry end uses. Supplier will promptly notify Sun if it learns of any violations of export laws related in any way to this Agreement. Sun may request from the Supplier executed documents to support government
requirements for export or import licensing with regard to the Deliverables. Supplier agrees to execute the same and to otherwise cooperate in any reasonable manner to facilitate Sun’s respective compliance with all applicable export and import
requirements. 
 6.4 Gratuities. Supplier shall not offer to give to any employee, agent or representative of Sun any gratuity, compensation, gift
remuneration, perquisite or benefit (which is not specifically required or provided for under this Agreement) (“Gratuities”) for the purposes of securing any business from Sun or influencing such person with respect to the terms,
conditions or performance of this Agreement. Supplier will use reasonable efforts to ensure that its Workers do not accept or give Gratuities which would influence their or Sun’s impartiality, create a conflict of interest or create the
appearance of a bribe or impropriety, relative to purchases made pursuant to this Agreement. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 7. Records; Audit Rights. 
 7.1 During the Term of this Agreement and for a period of three (3) years after the termination or expiration hereof, (a) Supplier shall keep proper documentation of all transactions related to this Agreement including keeping
books of record and account in accordance with Sections 4, 5 and 6 and generally accepted accounting practices consistently applied; and (b) upon **** notice, Supplier shall permit Sun or an independent accounting firm or other representatives
selected by Sun and agreed to by Supplier (agreement not to be unreasonably withheld), to examine and inspect, at Supplier’s facility and during normal business hours, the books and financial records of Supplier and to make copies therefrom for
the purpose of determining Supplier’s compliance with the terms of this Agreement and the correctness of any bills or invoices for costs and expenses for which Supplier has sought reimbursement or payment under this Agreement. The foregoing
will include Sun’s access to all records and documentation of transactions, processes and controls performed for Sun or as, of this Agreement. In addition, upon receipt by Sun, Supplier shall certify to Sun in writing Supplier’s compliance
with its obligations under this Agreement. 
 7.2 **** 
 7.3
**** 
 8. Non-Disclosure; Confidentiality. 
 8.1 Confidential
and Proprietary Information. 
 8.1.1 Confidential Information of a party hereto (“Disclosing Party”) shall be held in confidence by the other party
(“Recipient”) and shall not be disclosed to any Third Party or otherwise made public without the Disclosing Party’s prior written consent or as expressly provided in this Agreement. In the case of Supplier, (a) Sun Confidential
Information may be disclosed only to Workers who have a need to know such information and who have executed and comply with the Worker Confidentiality and Assignment Agreement attached hereto as Attachment 3, and (b) no Sun Confidential
Information may be disclosed to Supplier’s Subcontractors that are direct competitors of Sun. In the case of Sun, (a) Supplier Confidential information may be disclosed by Sun to its Affiliated Companies, and its and their employees,
contractors, agents, representatives, outsourcing services providers, and other Third Parties performing services for or on behalf of Sun who need to know such information for purposes of Sun’s full and unrestricted use and exploitation of the
Deliverables, subject to appropriate confidentiality obligations, and (b) no Supplier Confidential Information may be disclosed to Sun’s Subcontractors that are direct competitors of Supplier. 
 8.1.2 The Recipient shall: (a) not use the Confidential Information for any purpose other than in the performance and fulfillment of obligations or in the exercise
of its rights under this Agreement; (b) take all reasonable and necessary steps to ensure that its employees, principals, officers, agents, contractors, representatives, Affiliated Companies, or any other persons or entities who have access to
Confidential Information through Recipient, comply with the Recipient’s obligations pursuant to this Section 8.1; (c) disclose any Confidential Information In response to a valid court order or other legal process, only to the extent
required by such order or process and only after the Recipient has given the Disclosing Party written notice (in any case no less than twenty (20) days) 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
of such court order or other legal process promptly after receipt thereof and the opportunity for the Disclosing Party to seek a protective order or
confidential treatment of such Confidential Information (with the reasonable assistance of Recipient, if the Disclosing Party so requests); and (d) return all of the Disclosing Party’s Confidential Information to the Disclosing Party or
destroy the same, at the Disclosing Party’s request by no later than fifteen (15) calendar days after such request or when Recipient no longer needs Confidential Information for its authorized purposes. Notwithstanding any of the
foregoing, Sun may copy, retain and use Supplier Confidential Information with prior written consent of Supplier on an ongoing basis as reasonably necessary for its use of any Deliverables, subject to the restrictions on disclosure to Third Parties
set forth in this Section 8.1. 
 8.1.3 The foregoing obligation applies to all Confidential Information of the Disclosing Party, unless and until such
time as: (i) such information is generally available to the public, through no fault of the Recipient and without breach of this Agreement (ii) such information is already in the possession of the Recipient without restriction and prior to
any disclosure by the Disclosing Party; (iii) such information is or has been lawfully disclosed to the Recipient by a Third Party without an obligation of confidentiality upon the Recipient; or (iv) the Recipient can prove that such
information was developed independently by the Recipient without reference to the information disclosed by the Disclosing Party. 
 8.2 Data Privacy.
Supplier acknowledges the importance of dealing appropriately with personal, individual and related information and data regarding Sun’s customers, contractors and/or employees. At all times during the Term of this Agreement Supplier will
(a) maintain appropriate technical and organizational measures to protect any such data and information (including data that personally identifies individual) that it collects, accesses, processes or receives from Sun under the terms of this
Agreement against unauthorized or unlawful transfer, processing or alteration and against accidental access, loss, damage, processing, use, transfer or destruction; (b) take, and hereby represents and warrants that it has taken, all steps to
ensure the reliability and security of systems operated by or on behalf of Supplier that process such data and information in connection with this Agreement; (c) immediately notify Sun of any (i) breach or suspected breach of the security
of any such systems that may have resulted in the compromise of such data and information, or (ii) other unauthorized access to or use of such data and information (or Supplier’s reasonable belief that such access or use may have
occurred), and without limiting Sun’s rights with respect thereto, cooperate with Sun with respect to any such breach or unauthorized access or use; (d) act only on Sun’s instructions in. relation to the collection, accessing,
processing, use, disclosure, transfer or destruction of any such data that Sun provides to Supplier, or that Supplier gathers on behalf of Sun; (f) comply with Sun’s privacy policy as required by Section 6.1 above; and (g) comply
with all applicable privacy and data protection laws governing customer, contractor and or employee data. 
 8.3 No Publicity. Supplier will not use
Sun’s company name or other Sun Trademarks or refer to Sun or any of its employees, in any form of advertising, publicity or release without the prior written approval of Sun in its sole discretion. Unless and to the extent 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
permitted by Section 8.1, Supplier will not disclose, publish or make known to others the subject matter of this Agreement, including without limitation
any Purchase Order or Statement of Work, without the prior written approval of Sun in its sole discretion. 
 9. Sun Materials. 
 9.1 Ownership of Deliverables. Sun is the sole and exclusive owner of all Deliverables, including all Intellectual Property Rights therein, except that Supplier retains
Intellectual Property Rights with respect to Supplier Preexisting Work subject to the licenses and rights granted to Sun in this Agreement. With respect to all Deliverables other than those which constitute Supplier Pre-existing Work, Sun will have
the exclusive right to (a) obtain and to hold in its own name Intellectual Property Rights and Supplier agrees to attach notices or legends to such Deliverables as Sun may instruct; and (b) determine the time, place, method and degree of
protection of Intellectual Property Rights. For clarification, if Supplier is performing any Services for Sun, Supplier agrees that any and all items that are made, created, authored, conceived, invented, disclosed or developed by Supplier and/or
its Workers in performing such Services shall constitute Deliverables owned exclusively by Sun pursuant to this Section 9.1, subject to Supplier’s rights in any underlying Supplier Preexisting Work. 
 9.1.1 Supplier Assignment. With respect to all Deliverables other than those which constitute Supplier Preexisting Work, Supplier agrees (i) to disclose promptly in
writing to Sun such Deliverables upon their creation or development (as may be further specified in the Purchase Order or Statement of Work); (ii) to assign, and Supplier hereby does assign, to Sun, and Sun accepts, all rights, title and
interest in and to such Deliverables and all associated Intellectual Property Rights; (iii) to waive and to never assert any and all claims Supplier may have to such Deliverables, to the extent any of Supplier’s rights (including moral
rights and other Intellectual Property Rights) cannot be assigned under Applicable Law by Supplier; (iv) to cooperate with Sun, or Sun’s designee or assignee, to obtain, evidence, perfect, and assign any and all Intellectual Property
Rights in such Deliverables. This Section 9.1.1 will survive termination of this Agreement. 
 9.1.2 Workers Assignment. Prior to the
commencement & Services, Supplier agrees to procure the written agreement of each Worker to the terms of the then-current Worker Confidentiality and Assignment Agreement, a current copy of which is attached as Attachment 3, and will
maintain copies of such statements available for audit under the provisions of Sections 6 and 7. 
 9.1 .3 No Liens Further Assurances. Supplier shall keep
all Deliverables free and clear of liens, claims, encumbrances and interests of Third Parties and shall not encumber, sell, assign, donate, transfer or mortgage by way of security or otherwise to any Third Party any Deliverables or any of Sun’s
property (as may have been provided to Supplier by Sun) under any circumstances and shall at all times protect Sun’s exclusive ownership of such Deliverables and Sun property. Supplier agrees that it shall reasonably cooperate with Sun and
execute any agreements, instruments and other documents required to evidence or perfect Sun’s ownership interest in the Deliverables and Sun’s property. Supplier hereby designates Sun as its attorney-in-fact to take alt such steps as
contemplated under 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
this Agreement and to sign all such agreements, instruments, documents and notices to protect and perfect Sun’s ownership interests consistent with this
Section 9. The foregoing power is coupled with an interest and is therefore irrevocable and shall survive any termination or expiration of this Agreement. 
 9.2 Bailment. Supplier agrees and acknowledges that it will hold possession of all Deliverables whose title has passed to Sun pursuant to this Agreement, or which Supplier creates, develops, or has created or developed, for or on behalf of
Sun, and all materials provided to Supplier by Sun from time to time (collectively, the “Sun Materials”) for the exclusive benefit of Sun as a bailee under applicable commercial laws. Supplier confirms that this bailment relationship shall
remain in effect until Sun has undisputed possession of all Sun Materials, and Supplier shall promptly deliver all Sun Materials to Sun upon Sun’s request or any termination of this Agreement or applicable Exhibit. In the event the Sun
Materials are located at a Third Party facility, Supplier shall obtain such Third Party’s written acknowledgment of such bailment relationship. 
 9.3
Supplier’s Liability for Loss or Damage. In the event Supplier loses or causes damage to any Sun Materials or loses Sun Materials while in Supplier’s care and custody, Supplier shall promptly remedy such loss or damage to the satisfaction
of Sun, or Sun may so remedy and deduct the cost thereof from any amounts due or to become due to Supplier, or if such amounts are less than the amounts owed by Supplier, Sun may invoice Supplier for the difference, to be paid by Supplier within
thirty (30) days of receipt. 
 9.4 Rights under Bankruptcy Code. Supplier acknowledges and agrees that: (i) the licenses and rights granted in
this Agreement to Sun are licenses and rights to ‘intellectual property” within the definition of Section 101 (35A) of the U.S. Bankruptcy Code (the “Code”); (ii) Sun shall have such rights, pursuant to this
Agreement, as a licensee as set forth in Section 365(n) of the Code; (iii) following an entry for an order for relief under the Code, Supplier (as debtor in possession) or the bankruptcy trustee will not interfere with the rights of Sun as
provided in this Agreement; and (iv) if this Agreement is rejected whether by motion or by operation of law, then Sun may elect under Section 365(n) of the Code to retain its rights and licenses pursuant to this Agreement. 
 10. Insurance. 
 10.1 Coverage. Without limiting Supplier’s liability to
Sun, Sun’s Affiliated Companies or Third Parties, Supplier, at its sole cost and expense, shall maintain the following insurance coverage during the Term. Additionally, Supplier shall require each Subcontractor to maintain the following
insurance coverage during the time which Subcontractor is providing work required under the Agreement. 
 Type of Coverage Requirements 
 US **** combined single limit per occurrence; this insurance must include coverage for products, completed Commercial General Liability Insurance operations, blanket
contractual and broad form property damage liabilities; Sun must be named as an additional insured or loss payee. 
 Limits as required by statutory limit in
the state where work is Workers Compensation Insurance performed; if no such insurance is required, the Supplier or Subcontractor shall carry personal health insurance for Workers. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 Employer’s Liability Coverage US **** per accident, disease Automobile Liability Insurance US **** per occurrence US
****; if this coverage is provided on **** 
 10.2 Certificates of Insurance. Prior to the commencement & any work, or performance pursuant to this
Agreement and at least ten (10) days prior to the expiration of each insurance policy, Supplier must furnish Sun with a certificate of insurance evidencing the required insurance coverages and referencing this Agreement ****, thirty
(30) days advance written notice before any termination, cancellation, or other material change to the policies shown on the certificate takes effect, regardless of whether such action was initiated by the Supplier, other insured or the
insurance carrier. 
 10.3 Primacy of Supplier’s Coverage. The insurance coverages and limits required to be maintained by Supplier under this Agreement
shall be primary to any insurance coverages maintained by Sun, which shall be excess and non-contributory. 
 10.4 Insurance Requirements Are Not Limits. The
foregoing requirements and any approval or waiver of said insurance by Sun, are not intended, to and shall not in any manner limit or qualify Supplier’s liabilities, whether imposed by Applicable Law or assumed pursuant to the Agreement,
including but not limited to the provisions concerning indemnification. 
 11. Warranties and Representations 
 11.1 General Warranties. Supplier represents and warrants that: (a) it has the right, power and authority to enter in to this Agreement and that it and its Workers
have the same to fully perform all of its obligations hereunder; (b) entering into, and fully performing all of its obligations under, this Agreement does not and will not violate any agreement or obligation existing between Supplier and any
Third Party; (c) Supplier has obtained all necessary releases, consents, rights, licenses, representations, warranties and assignments prior to commencement of the Services and provision of the Deliverables for Sun; and (d) the
Deliverables will be provided free and clear of any and all Third Party liens, assignments, liens, mortgages, security interests or encumbrances of any kind. 
 11.2 Performance Warranties. Supplier represents and warrants that: (a) any and all Services will be performed in a timely, competent and professional manner by duly qualified and experienced Workers possessing all relevant
certificates, licenses and permits; (b) the Deliverables will conform to standards generally accepted in the industry and in any event will be free from defects in materials and workmanship; (c) the Deliverables will conform to any and all
Specifications; (d) the Specifications contain a complete and accurate description of the Deliverables (except for Documentation in which case, the Documentation itself is complete and accurate); and (e) where design is the responsibility
of Supplier, the applicable Deliverable will be free from defects in design. In addition, Supplier represents and warrants that the Deliverables do not contain any computer instructions, circuitry or other technology means whose 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
purpose or effect is to disrupt, damage or interfere with any use of, or allow access to, Sun’s computer and communications facilities or equipment,
including without limitation any code containing viruses, Trojan horses, worms, backdoors, trap doors, time-out devices or similar destructive or harmful code or code that self-replicates. 
 11.3 Intellectual Property Warranties. Supplier represents and warrants (hat: (a) Supplier and its Workers are, and will be, the exclusive creators and developers
of all Deliverables or Supplier has sufficient rights and licenses from Third Parties to provide the Deliverables and, as applicable, assign rights to Sun pursuant to this Agreement; (b) the Deliverables do not infringe or misappropriate any
Intellectual Property Rights or Trademark of any Third Party; (c) the Deliverables do not defame or violate the privacy rights of any Third Party; and (d) Supplier has the exclusive right title and interest to make, disclose, use, and
exploit Supplier Pre-Existing Work and Deliverables by Supplier and its Workers consistent with the terms and conditions of this Agreement. 
 11.4 Third
Party Warranties. To the extent any warranties of Supplier’s licensors, vendors, OEMs and suppliers may be passed on to Sun from Supplier with respect to applicable Deliverables, Supplier has done so. 
 11.5 Remedies. In the event of a breach by Supplier of any representation or warranty made in Section 11.2 of this Agreement, then, in addition to and without
limitation of any other right or remedy available to Sun, **** 
 12. Indemnification. 
 12.1 Supplier Indemnification. 
 12.1.1 Supplier General Indemnification. Supplier will defend Sun and Sun will defend
Supplier and its Affiliated Companies, and their respective customers, officers, directors, employees, agents, contractors, service providers, assigns and successors (collectively, “Indemnitees”) from and against any and all claims,
demands, actions, proceedings or suits (collectively, “Claims”) brought against Indemnitee(s) and will indemnify and hold harmless Indemnitees from and against all losses, damages, expenses, costs (including, but not limited to, fees for
attorneys and other professionals and costs of litigation) and liabilities (collectively, “Liabilities”) arising out of or relating to any such Claims, in connection with any of the following: 
 (a) personal injury (including death) or tangible property damage caused by any negligent or intentional acts or omissions of Supplier or Sun; 
 (b) Suppliers performance pursuant to this Agreement including but not limited to Supplier’s breach of its representations, warranties, obligations or covenants
(except as provided in Section 12.1.2); or (c) any Deliverable provided to Sun by Supplier or use thereof by Sun as contemplated herein, including but not limited to any allegation that the Deliverable infringes or misappropriates any
Intellectual Property Right or Trademark of any Third Party. 
 12.1.2 Indemnification for Compliance and Confidentiality. Notwithstanding
Section 12.1.1(b), with respect to any breach by Supplier of its representations, warranties, obligations or covenants in Section 6 (Compliance), Section 8 (Non-Disclosure and Confidentiality) or other compliance with laws or
confidentiality obligations of Supplier under applicable Exhibits (“Compliance or 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
Confidentiality Breach”), Supplier will indemnify and hold harmless Sun Indemnitees from and against all Liabilities arising out of or relating to such
Compliance or Confidentiality Breach. A Compliance or Confidentiality Breach includes but is not limited to (i) Supplier’s failure to comply with its obligation to pay any governmental entity and employer statutory taxes, withholding
taxes, social security taxes, unemployment or disability insurance or similar charges or impost (including any interest or penalties thereon), and (ii) Supplier’s transmission or receipt of any e-mails sent by Supplier’s system on
behalf of Sun that violates any law, including without limitation, the U.S. CAN SPAM Act and any law regulating or prohibiting any type of commercial e-mail, provided that Supplier knew or should have known not to send such e-mails. Further, at
Sun’s and Supplier’s option, Supplier will defend Sun and Sun will defend Supplier against any Claims brought by Third Parties against Indemnitee(s) arising out of or relating to any Compliance or Confidentiality Breach. 
 12.2 Exclusions.**** 
 (a) **** 
 **** 
 12.3 Procedures. Sun and Supplier will: (a) promptly notify in
writing of the receipt of any Claim that is covered by this Section 12; (b) give all reasonably requested information which both parties have concerning such Claim; (c) give the defending party authority to control the defense and
settlement of any such Claim, as set forth below; and (d) if applicable, reasonably cooperate with,, at both parties request and expense, in the defense and settlement of the Claim. Sun’s and Supplier’s failure to provide written
notice of, or information concerning, or authority to control, or cooperation with respect to, any such Claim shall not relieve each party from any liability under this Section 12. Each party will: (i) if applicable, defend or settle, at
its own expense, any such Claim; (ii) keep each party advised of the status of any of its defense and/or negotiation efforts; and (iii) afford each party a reasonable opportunity to review and comment on significant actions planned to be
taken by Sun and Supplier with respect to such Claim. Sun and Supplier shall not enter into any settlement that materially or adversely affects the Sun’s rights or interests, without Sun’s prior written approval. 
 12.4 Additional Remedies for Infringement. In addition to and without limitation of any other right or remedy available to Sun, if any of the Deliverables, or the use or
operation thereof, become, or are likely to become, the subject of a Claim of Intellectual Property Rights infringement or misappropriation, then Supplier shall, at Sun’s sole option and at Supplier’s expense, either immediately
(a) procure the right for Sun to continue using the Deliverables on substantially the same terms as provided in this Agreement; or (b) replace or modify the Deliverables so that they become non-infringing (provided, however, that any
replaced or modified Deliverables supplied by Supplier contain the same or equivalent functionality and performance as the infringing Deliverables).**** 
 13, Limitation of Liability. 
 13.1 Exclusions to Limitations of Liabilities. **** 
 13.2 **** 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 13.3 No Special Damages. IN NO EVENT WILL EITHER PARTY BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, REVENUE, PROFITS, GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE), HOWEVER THEY ARISE,
WHETHER IN BREACH OF CONTRACT, BREACH OF WARRANTY OR IN TORT, INCLUDING NEGLIGENCE, AND EVEN IF THAT PARTY HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND WHETHER OR NOT SUCH DAMAGES ARE FORESEEABLE. 
 13.4 Absolute Limitations. Liability for damages will be limited and excluded even if any exclusive remedy provided for in the Agreement fails of its essential purpose.

 14. Term and Termination. 
 14.1 Term, Unless terminated
earlier pursuant to Section 14.2, the Term of this Agreement will commence on the Effective Date and will continue in effect until the later of (a) the termination or expiration of all applicable Exhibits and other Ancillary Documents or
(b) the first anniversary of the Effective Date. 
 14.2 Termination. 
 14.2.1 By Either Party. Either party may terminate this Agreement in its entirety, or any or all Exhibits: 
 (a) immediately
by written notice upon material breach of this Agreement, including any Ancillary Document by the other party, if in the reasonable determination of the non-breaching party, such breach cannot be remedied within thirty (30) days;
(b) immediately by written notice if the other party fails to cure any other material breach of this Agreement, including any Ancillary Document within thirty (30) days after receiving written notice of such breach; or (c) at any time
if the other party becomes insolvent, makes a general assignment for the benefit of creditors, or suffers or permits the appointment of a receiver for its business or assets or otherwise ceases to conduct business in the normal course. 

14.2.2 **** 
 14.3 Effect of Termination. 
 14.3.1 Continuation of Exhibits. The party possessing the right to terminate this Agreement pursuant to Sections 14.2.1 or 14.2.2 (“Terminating Party”) may
elect to terminate this Agreement as a whole, or any or all Exhibits. If the Terminating Party terminates some but not all Exhibits, then the terms of this Master Purchase Agreement and the applicable portions of Purchase Orders, Statements of Work
and other Ancillary Documents associated with the continuing Exhibits shall remain fully effective solely for the purposes of fulfilling performance, and exercising rights, under such Exhibits, for the remaining term of such Exhibits. In addition,
all 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
Ancillary Documents associated with terminated Exhibit shall terminate. Notwithstanding the forgoing, to the extent more than one (1) Exhibit covers
related Deliverables (for example, a Hardware Exhibit, and a Labor Services Exhibit for Services related to such Hardware), such Exhibits or other Ancillary Documents associated with such Exhibits may be coterminous, as provided in such Exhibits or
Ancillary Documents. 
 14.3.2 Obligations upon Termination. Upon expiration or termination of this Agreement or any applicable Exhibit, and unless otherwise
provided in the applicable Exhibit 
 (a) Supplier will return within fifteen (15) days of such expiration or termination (or at Sun’s option
destroy) all Confidential Information and other property and materials of Sun that were provided by Sun or are otherwise in Supplier’s (or its employees’ contractors’ or agents’) possession or under Supplier’s control, in
good condition (reasonable wear and tear excepted), except to the extent necessary for the Supplier’s use in continuing performance under this Agreement, including any Exhibit or other Ancillary Document, if applicable and upon completion or
other termination of such performance Supplier will return or destroy such information, property and materials as described above; 
 (b) Sun may retain and
use Supplier Confidential Information only with prior written consent as described in Section 8.1.2; 
 (c) Supplier will deliver to Sun all
Deliverables, whether finished or unfinished, accepted or paid for by Sun prior to termination, in a form and/or format useable by Sun at no additional cost to Sun; 
 (d) if applicable, and as requested by Sun, Supplier will provide reasonable assistance and cooperation in phasing out the provision of Services and/or in transitioning such Services to another supplier or to Sun or
its Affiliated Companies; and Ce) subject to Supplier’s compliance with Section 14.3.2 subclauses (a) and (c), and to Sun’s rights to withhold amounts in setoff of claims, Supplier will be entitled to receive payment for
Deliverables provided to and accepted by Sun in accordance with this Agreement. 
 14.3.3 No Damages as a Result of Rightful Termination. The parties
acknowledge and agree that neither party will be entitled to damages, indemnification or other remedy solely by virtue of the other party’s termination of this Agreement in accordance with the terms of this Section 14. This provision does
not affect any other remedies that may be available to either party for breach of the Agreement. Sun will not be responsible for any costs incun-ed by the Supplier after the termination of this Agreement, other than pursuant to open Purchase Orders
(and corresponding Exhibits and other Ancillary Documents) which are not terminated as described in this Section 14. 
 14.3.4 Severability. Rights and
obligations under this Agreement which by their nature should survive (such as obligations of confidentiality and data protection, warranties, and indemnifications) will remain in effect after termination or expiration of the Agreement. No
termination of this Agreement shall relieve either party from liability arising from any breach of this Agreement on or prior to the date of termination, 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 15. Law; Resolution of Disputes. 
 15.1 Choice of Law and Forum. All disputes arising out of or related to this Agreement will be governed by California law and controlling U.S. federal law. No choice of law rules of any jurisdiction will apply. All actions to enforce the
terms of this Agreement shall be brought in a court of appropriate subject matter jurisdiction located in Santa Clara County, California; and the parties expressly consent to personal jurisdiction and proper venue by and in such court and agree not
to deny or defeat such court’s jurisdiction or venue (including, without limitation, by a motion for non convenience). The United Nations Convention on Contracts for the International Sale of Goods will not apply. 
 15.2 Dispute Resolution, The parties will use reasonable efforts to resolve any dispute arising out of the Agreement through a meeting of appropriate managers from each
party. If the parties are unable to resolve the dispute, either party may escalate the dispute to its executives. If an executive level meeting fails to resolve the dispute within thirty (30) days after escalation, either party may seek any
available relief. This provision will not affect either party’s right to seek injunctive or other equitable relief at any time. Pending resolution of any dispute, Supplier agrees to continue to develop, perform, and/or deliver Deliverables, as
applicable, under the terms of this Agreement as directed b Sun. Neither party’s rights under Section 14 (Termination) shall be limited by this Section 15.2. - 
 15.3 Equitable Relief. Without limiting the parties’ other rights or remedies under this Agreement, the parties acknowledge that any breach or threatened breach of Section 6 (Compliance), 8 (Non-Disclosure;
Confidentiality) or 9 (Sun Materials) will constitute an irreparable injury and that monetary damages will be inadequate. Therefore, in addition to any other available rights or remedies, each will have the right to seek equitable relief and enjoin
the other against any further or threatened breach of such Sections. Each party hereby waives any requirement for the posting of a bond or any other security if the other seeks any injunction hereunder. 
 16. General. 
 16.1 Notices. Any notice required under this Agreement must be
in writing and sent to each party’s representatives at the respective addresses identified below. Notices will be delivered in person or by means evidenced by a delivery receipt or acknowledgment (certified or registered mail (postage prepaid
and return receipt requested), or via overnight courier). Notices will be effective upon receipt. 
 **** 
 16.2 Alternative Source; Non-exclusivity. This Agreement is non-exclusive, and Sun shall have the right to establish alternative and additional sources of supply for the
Deliverables at any time, including from Supplier’s competitors. 
 16.3 Assignment. Other than delegation of certain duties to Subcontractors as
permitted in this Agreement, the rights, duties and obligations of Supplier under this Agreement may not be assigned or delegated, in whole or in part, by operation of law, or otherwise, including by merger or acquisition, without the prior express
written consent of Sun, and any attempted assignment of any rights, or delegation of duties or obligations hereunder without such consent shall be null and void. Sun may freely assign and transfer this 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 
Agreement, and its rights, duties and obligations, or any part thereof, to any of its Affiliated Companies or to any Third Party, whether by operation of law
or otherwise. This Agreement shall be binding on the parties and their respective permitted successors and assigns. 
 16.4 Invalidity. If any provision of
the Agreement is held invalid by any Applicable Law or by any court or arbitrator, such provision will be enforced to the maximum extent permissible to effect the intent of the parties, and such invalidity will not affect the enforceability of any
other provisions. 
 16.5 Relationship of Parties. This Agreement is not intended to create a partnership, franchise, joint venture, agency, or fiduciary or
employment relationship. Neither party may bind the other party or act in a manner which expresses or implies a relationship other than that of independent contractor. 
 16.6 Waiver. Any express waiver or failure to exercise promptly any right under this Agreement will not create a continuing waiver or any expectation of non-enforcement. To be enforceable, a waiver must be in writing
and signed by an authorized representative of the waiving party. 
 16.7 Trademarks. Sun does not grant to Supplier, either expressly or by implication, any
license or permission under this Agreement to use any of the Sun Trademarks. Supplier agrees to comply with all of Sun’s Trademark policies including the Sun Trademark & Logo Usage Requirements” located as of the Effective Date on
the Internet at http://www.sun:tom/policies/trademarks. Supplier agrees not to (i) challenge Sun’s ownership or use of the Sun Trademarks; ii) attempt to register the Sun Trademarks or any mark or logo substantially similar thereto;
(iii) remove, alter or add to the Sun Trademarks; (iv) co-brand or co-logo its products with the Sun Trademarks; or (v) incorporate the Sun Trademarks into Supplier’s own Trademarks, product names, service ii a, company names,
domain names or other similar designations. Any use of the Sun Trademarks or the trademarks of Sun’s Affiliated Companies by Supplier inures to Sun’s benefit. In its sole discretion, Sun may from time to time, change and modify its
Trademark and Logo Usage Requirements and other Trademark policies and as such Supplier agrees to regularly review the Sun Trademark & Logo Usage Requirements and to adhere to the same. 
 16.8 Interpretation. The parties have had an opportunity to consult their respective attorneys with respect to this Agreement. Accordingly, the language of this
Agreement shall not be construed for or against either party. This Agreement shall not be modified, supplemented, qualified, or interpreted by any trade usage or prior course of dealings between the parties not expressly made a part of this
Agreement. This Agreement is in the English language only, which language shall be controlling in all respects. Any versions of this Agreement in any other language shall be for accommodation only and shall not be binding upon either party. All
communications and documentation to be furnished under this Agreement shall be in the English language. The section headings contained in this Agreement are for convenience of reference only and shall not be considered as substantive parts of this
Agreement. The use of the singular or plural form shall include the other form. 
  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 

 16.9 Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, but both of
which together shall constitute one and the same instrument If this Agreement is executed in counterparts, no signatory shall be bound until both the parties named below have duly executed or caused to be duly executed a counterpart. 
 IN WITNESS WHEREOF, authorized representatives of the parties hereto have signed this Agreement as set forth below as of the Effective. 
  

									
	SUN MICROSYSTEMS, INC.	 		 	 Rainmaker Systems Inc.
 (SUPPLIER)

					
	Signed:	 	 

	 		 	Signed:	 	 

					
	Typed Name:	 	 

	 		 	Typed Name:	 	 

					
	Title:	 	 

	 		 	Title:	 	 

					
	Date:	 	 

	 		 	Date:	 	 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions.Addendum No. 1 to MPA dated February 14, 2006

 Exhibit 10.3 
 Addendum No. 1 to Master Purchase Agreement dated February 14, 2006 
 between

 RAINMAKER SYSTEMS, INC. 
 and 
 SUN MICROSYSTEMS, INC. 
 This Addendum Number 1 (“Addendum”), effective the 31st day of March, 2009 (“Addendum 1 Effective Date”), is made by and between Rainmaker Systems, Inc., with a place of business at 900 East
Hamilton, Suite 400, Campbell, CA 95008 (“Supplier”) and Sun Microsystems, Inc., with a place of business at 4150 Network Circle, Santa Clara, CA 95054 (“Sun”). 
 WHEREAS Supplier and Sun entered into a certain Master Purchase Agreement effective February 14, 2006, Sun Contract Reference No. 3451-0207,
under which Sun hired Supplier to perform labor, telesales and hosting services (the “Agreement”); 
 WHEREAS, Supplier and Sun
will execute this Addendum on the Addendum 1 Effective Date; and 
 WHEREAS, Supplier and Sun desire to amend the Agreement and replace in
its entirety the Hosting Services Exhibit with Exhibit A (“Application Services Agreement”) attached hereto and extend the Agreement, as amended; and 
 WHEREAS, Supplier and Sun desire the terms of the Agreement, as amended by this Addendum, to apply to all SOWs executed or superseded after the Effective Date of this Addendum 1. 
 NOW, THEREFORE, in consideration of the mutual covenants and conditions contained herein, it is hereby agreed by and between Supplier and Sun as follows:

  

	A.	Cancellation of the Hosting Services Exhibit to the Agreement. 

 The
parties hereby cancel and terminate the Hosting Services Exhibit in full, per the terms of the Agreement, and incorporate into the Agreement by this reference the terms of the License Agreement for Rainmaker Technology, entitled the
“Application Services Agreement,” attached hereto as Exhibit A. 
  

	B.	Licensed Technology. 

 The license terms related to any Rainmaker
technology and any third party technology provided by Supplier referenced or required by Sun for performance of the Services will be set forth in the separate License Agreement between the parties, a copy of which is attached as Exhibit A.

 Confidential treatment has been requested for portions of this exhibit. The copy filed herewith omits the information subject to the confidentiality
request. Omissions are designated as [****]. A complete version of this exhibit has been filed separately with the Securities and Exchange Commission. 
 30 MAR09 
  

 -1- 

	C.	New Definitions to the Agreement. 

 Section 2, Definitions, of
the Agreement is amended to add in the following new definitions: 
 25. “Service Information” means any information, including
Personal Information, data, software, or files received by Supplier from or on behalf of Sun in connection with the performance of the Services hereunder. 
 26. “Sun Facilities” means the Sun site or facility identified by the parties that will be used by Supplier and Workers to the extent necessary to provide the Services. 
 27. “Supplier Facilities” means the Supplier site or facility identified by the parties that will be used by Sun and its employees, agents and
contractors to the extent necessary to provide the Services. 
 28. “Sun Direct Competitor” means any entity, as well as their
Affiliated Companies, which provide products or services that compete with the products or services provided by Sun to its customers as determined, and may be revised annually, by Sun; provided however that any such revisions shall not have a
retroactive effect. A list of the Sun Direct Competitors as of the Addendum 1 Effective Date are set forth on Exhibit C. 
  

	D.	Revised, Deleted and New Sections of the Agreement. 

 1. Section 1 (“Scope”) of the Agreement is amended to add in the following new sub-Sections: 
 1.4 Country Joining
Agreement. The parties agree that the performance of the programs and services under the Agreement may be provided in multiple countries. All of the parties’ rights and obligations shall apply with the same force and effect to any of
Supplier and Sun’s Affiliated Companies (defined below) that are covered by the Agreement or those entities of Supplier and Sun that execute a “Country Joining Agreement.” The parties will negotiate in good faith any additional terms,
conditions and schedules that are required to conduct business or provide services in any particular country. Any additional terms and conditions will be reflected in the Country Joining Agreement together with the corresponding schedules. Each
Country Joining Agreement and the corresponding schedules will apply only to the country or geographic region for which the Country Joining Agreement was executed. 
 1.5 The Agreement is Binding on Affiliated Companies. The Agreement applies to and binds affiliated companies of Supplier and Sun that provide written notice of their acceptance of these terms. Written issuance
of, or acknowledgment of acceptance of, a purchase order referencing the Agreement or execution of a Country Joining Agreement will constitute acceptance of the terms. 
  

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been requested with respect to the omitted portions. 
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 2. The parties wish to revise sub-Section 6.2.1 (“Compliance with Laws”) in the first
sentence as follows: “In connection with the performance of this Agreement and any SOW, Supplier will obtain . . . .” The remainder of this section will remain as written. 
 3. Sub-Section 3.5.4 (“No Hire Agreement”) is deleted in its entirety and replaced with the following: 
 3.5.4 Non-Solicitation. 
 ****

 4. Section 3.5 (“Workers”) is amended to add the following new Sub-Sections: 
 3.5.6 Communications to Employees. Supplier shall only communicate with Sun employees in accordance with the terms of this Agreement and any SOW or
for the purposes of providing Services under this Agreement and its Ancillary Documents. Sun and Supplier each agree that they shall not communicate employment and contractual terms on behalf of the other. 
 3.5.7 Travel and Relocation Costs. Supplier shall be financially and operationally responsible for all travel and relocation requirements and costs
caused by the transfer of location of Workers under this Agreement. Notwithstanding the foregoing, travel expenses of Workers may be reimbursed by Sun to Supplier in accordance with Sun’s Contractor Travel Guidelines as set forth in an SOW.

 3.5.8 Material Staffing Changes. Supplier shall staff the projects to be performed in the SOW in accordance with the terms of the
SOW. The expected staffing plan for the Services will be set forth in the SOW, as applicable. Material proposed or actual changes to the staffing levels and positions during the first twelve (12) months following the corresponding SOW Effective
Date must be reported to Sun each month. A material change in staffing is considered to be any change of **** or more from each figure within the Workers projection tables of the SOW, if applicable. Any material proposed changes to staffing levels
during this period are subject to Sun’s approval, which approval will be based on Sun’s reasonable satisfaction that such changes will not have an adverse impact on the Supplier’s ability to perform its obligations under the
Agreement. The Parties agree that this review and approval does not constitute a derogation of Supplier’s management responsibilities. 
 3.5.9 Compensation. Supplier shall be responsible for determining the compensation and any bonuses paid to Workers. 
 3.5.10 Workers Are Not Sun Employees. Except as otherwise expressly set forth in this Agreement, the Parties intend to create an independent contractor relationship. No officer, director, employee, agent, affiliate, contractor or
Subcontractor retained by Supplier to perform work on Sun’s behalf hereunder shall be an officer, director, employee, affiliate, contractor or Subcontractor respectively of Sun and no individual will be an agent of the other. Supplier, not Sun,
has the right, 

  

 [****]=Certain information has been omitted and filed separately with the Commission. Confidential treatment has
been requested with respect to the omitted portions. 
 30 MAR09 
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power, authority and duty to supervise and direct the activities of the Workers and to compensate such Workers for any work performed by them on behalf of
Sun pursuant to this Agreement. Supplier, and not Sun, shall be responsible and therefore solely liable for all acts and omissions of Supplier and Workers. 
 3.5.11 Replacement, Qualifications and Retention of Workers 
 3.5.11(a) Sufficiency and
Suitability of Workers. Supplier shall assign sufficient Workers to provide the Services in accordance with this Agreement and such Workers shall possess suitable competence, ability and qualifications and shall be properly educated and trained
for the Services they are to perform. Supplier shall ensure that the Workers it assigns to perform the Services for Sun under the terms of this Agreement are not included in any exclusion lists published by the United States government. It will also
ensure that the most recent country of citizenship or permanent residency of these Workers is not subject to any trade embargoes or restrictions imposed by the United States government. 
 3.5.11(b)- 
 **** 
 3.5.11(c)- 
 **** 
 3.5.12 
 **** 
 3.5.13 Conduct and Compliance. While at Sun Facilities, Workers shall; (a) comply with the Sun Rules and other rules and regulations regarding
personal and professional conduct generally applicable to personnel at such Sun Facilities (and communicated to and received by Supplier in advance in writing or by any other means generally used by Sun to disseminate such information to its
employees or contractors), other than those rules and regulations only applicable to Sun Personnel; (b) comply with reasonable requests of Sun personnel pertaining to personal and professional conduct; (c) attend workplace training offered
by Sun at Sun’s request; and (d) otherwise conduct themselves in a businesslike manner. In addition and as permitted by applicable Laws, any Workers who works (or is scheduled to work) at Sun Facilities may be subject to a background
check. 
 3.5.14 Identification of Workers. All Workers shall clearly identify themselves at Sun Facilities as Workers and not as
employees of Sun. This requirement shall apply to any and all communications with Sun employees, whether oral, written or electronic. 
  

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been requested with respect to the omitted portions. 
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 3.5.15 Substance Abuse. Supplier agrees to immediately remove any Workers who engage in substance
abuse while on Sun Facilities, while driving a vehicle, or while performing Services. Substance abuse includes (a) the purchase, sale, attempted sale, possession or use of illegal drugs, and/or drug paraphernalia, (b) the misuse of
prescription or non-prescription drugs, or (c) the irresponsible use or abuse of alcohol. Supplier represents and warrants that it has and will maintain substance abuse policies, in each case in conformance with Applicable Laws, (including the
Drug Free Workplace Act of 1988, in the United States) and Workers will be subject to such policies. Supplier represents and warrants that it shall require its Subcontractors and Affiliated Companies providing Services to have and maintain such
policy in conformance with Applicable Law and to adhere to this provision. 
 3.5.16 Union Agreements. Supplier shall provide Sun not
less than ninety (90) days notice of the expiration of any collective agreement with unionized Workers who are Rainmaker employees. 
 3.5.17 Non-Disclosure Agreement. Each party shall ensure that all third parties to whom it provides Confidential Information under this Agreement shall be subject to a Confidentiality Agreement with provisions similar to those that
exist between the parties. 
 5. Section 6 (“Compliance”) is amended to add the following new sub-Sections: 
 6.2.3 Compliance Data and Reports. At no additional charge, Supplier shall provide, at Sun’s reasonable request, Sun with data and reports in
Supplier’s possession necessary for Sun to comply with all Applicable Laws. 
 6.2.4 Awareness of Laws. Supplier shall maintain
general familiarity with the legal and regulatory requirements applicable specifically to the principal businesses of Supplier (including laws generally applicable to telesales and labor services). At Sun’s request, Workers shall participate in
Sun provided legal compliance training programs. 
 6.2.5 Absence of Litigation. Each Party represents and warrants that no claim,
litigation, proceeding, arbitration, investigation or material controversy is pending, has been threatened or is contemplated which, in its reasonable opinion, would have a material adverse effect on a Party’s ability to enter into this
Agreement or perform its obligations hereunder. 
 6. A new Section 6.5 (“Sarbanes-Oxley Compliance”) is added to the
Agreement as follows: 
 6.5 Sarbanes-Oxley Compliance. 
 6.5.1 Cooperation. 
 Upon Sun’s reasonable request, Supplier shall cooperate with Sun in respect
to compliance with the Sarbanes-Oxley Act of 2002 and implementing regulations, (“SOX”), including in particular but without limitation the adequacy of internal control over financial reporting pursuant to Section 404 of SOX if and to
the extent that Supplier’s services affect Sun’s SOX compliance. Accordingly, Supplier agrees to the following: 
 (a) Supplier
shall maintain complete and accurate records and documentation of transactions, processes and controls performed for Sun, if any, especially as they relate to Sun’s financial information and any required disclosures thereof, which records and
documentation will be subject to audit by Sun or its representatives as provided in Section 7 below; and 
  

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 (b) Supplier shall notify Sun immediately of any organization, security-related or other issues that
Supplier knows or suspects may reasonably affect the ability of Sun to comply with SOX, including but not limited to any security-related issue that affects any Deliverable. 
 6.5.2 SAS Audit. 
 In addition to
obligations under Section 6.5.1, if Supplier is providing any Services that (a) in whole or in part interface with, add to or modify any part of Sun’s information systems that process financial transactions, (b) are used in or
support the preparation of financial reports, or (c) support the general control environment of such information systems, including without limitation program or project management and systems access or administration of the financial control
environment (“Financial Control Services”), then this Section 6.5.2 applies. Otherwise, the provisions in this section 6.5.2 shall not apply. 
 (a) Supplier agrees to be subject to a security audit , no more than once each year, as it relates to this Agreement and the operations of Supplier in relation to the Financial Control Services provided pursuant to
this Agreement (“Compliance Audit”). The Compliance Audit shall cover all of Supplier’s facilities and operations involved with the performance of the Financial Control Services and activities related to this Agreement, including an
inspection of facilities, access to relevant systems, a review of relevant records and a review of relevant internal controls and procedures. If necessary for the proper conduct of such Compliance Audits, upon Supplier’s request, Sun shall, and
shall use reasonable efforts to cause its auditors to, provide reasonable information to and cooperation with Supplier and its auditors, and to coordinate the related efforts of the auditors. 
 (b) The reports resulting from Compliance Audits shall be those known as “readiness reports” (reports on policies and procedures placed in
operation and tests of operating effectiveness) in relation to SAS 70, or such other form as agreed to in writing by Sun (“Reports”). Sun may provide the Reports to its auditors, examiners, and other appropriate Third Parties. In addition,
at any time at Sun’s request, Supplier shall provide Sun with a confidential copy of the then-current Report within ten (10) days of Sun’s request that Sun may provide to its auditors on a confidential basis. Sun acknowledges that the
Reports will address multi-client purposes and that Supplier may use the Reports for other purposes in Supplier’s discretion, including by sharing such Reports with its own auditors and other customers. 
 (c) Each calendar quarter, an officer of Supplier shall certify to Sun in writing that Supplier maintains an adequate internal control structure and
procedures for financial reporting that in all events complies with Applicable Laws. 
  

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been requested with respect to the omitted portions. 
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 (e) The Compliance Audit and other procedures conducted pursuant to this Section 6.5.2 shall be
designed and conducted in a manner consistent with prevailing industry standards for comparable audits or procedures, as such standards evolve, including as mutually agreed, changing from the SAS No. 70 standard to another standard in the
future. 
 6.5.3 Further Cooperation. 
 The parties acknowledge that its obligations under the Compliance Rules, including without limitation Section 404 of SOX may change. Accordingly, the parties agree to cooperate to modify the requirements and
obligations set forth in this Section 6.5 based on the evaluation and determination of these obligations by Sun’s auditors acting reasonably from time to time including such obligations as may arise due to changes in Compliance Rules,
other Applicable Laws, or standard practices 
 7. Section 7 (“Records, Audit Rights”) is amended to add in the following new
sub-Section: 
 7.4 Audit of Service Information. During the Term of this Agreement and continuing until Supplier no
longer has possession of any Service Information, Supplier shall permit Sun, or Sun’s independent, professionally qualified representative bound by a duty of confidentiality to audit, examine, and inspect, at Supplier’s facilities and
during normal business hours all processes and controls performed for Sun or as part of this Agreement to comply with the requirements of this Section 7.4 and to review and make copies of all relevant records and documentation for the purpose
of determining such Supplier compliance. 
 8. Section 8.2 (“Data Privacy”) of the Agreement is deleted in its entirety and
replaced with the following: 
 8.2 Data Privacy and Protection of Personal Information 
 8.2.1 “Sun Personal Information” means any information or data received by Supplier from or on behalf of Sun in connection with the performance
of the Services hereunder that (1) identifies an individual person or from which identification of an individual person can be derived, including name, tax payer or other identification number, address, telephone number, email address or credit
card information; or (2) is linked to an identified individual, such as birth date, gender or marital status. 
 “Supplier Personal
Information” means any information or data received by Sun from or on behalf of Supplier in connection with this Agreement that (1) identifies an individual person or from which identification of an individual person can be derived,
including name, tax payer or other identification number, address, telephone number, email address or credit card information; or (2) is linked to an identified individual, such as birth date, gender or marital status. 
 8.2.2 Use of Personal Information. Supplier use of any Sun Personal Information shall be done solely on behalf of Sun for the purpose of providing
the Services to Sun. Supplier shall use Sun Personal Information only in accordance with such instructions as Sun may from time to time provide or as reasonably necessary for the purpose of providing the Services; Supplier shall not use any Sun
Personal Information in any manner that is not specifically required to provide the Services. 
  

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 8.2.3 Request for Access. Unless explicitly directed to do so by Sun, Supplier shall not respond
to any requests for access to Sun Personal Information from anyone other than Sun or from a governmental agency with a subpoena or similar legal document compelling disclosure by Supplier. In the event of any request for access to Sun Personal
Information, Supplier shall immediately notify Sun in writing, unless such notice is expressly prohibited by law. 
 8.2.4 Transfer Across
International Borders. Sun hereby acknowledges that Services will require Supplier to receive, access, or transmit Sun Personal Information across international borders, and that Sun will assure its own compliance with relevant laws. The parties
agree that they will each enter into appropriate data transfer agreements with Sun and/or others as necessary to assure compliance with applicable laws related to data privacy, security, and data protection across international borders. 

8.2.5 Security Breach and Notice. Supplier will immediately notify Sun of any actual or suspected unauthorized access to, disclosure of, or
breach in the security of Sun Personal Information in Supplier’s possession or control (a “Security Incident”). In the event of a Security Incident, Supplier shall cooperate with Sun with respect to preventing the Security Incident
from continuing or recurring, investigating the cause, and prosecuting Sun’s rights as reasonably determined by Sun. If Sun reasonably determines that it is necessary for Sun to notify any individuals, regulators, law enforcement agencies,
consumer reporting agencies, or others about the occurrence of the Security Incident or if Sun determines that credit monitoring-type or similar remediation shall be offered to affected persons as a result of the Security Incident, then, without
limiting Sun’s remedies with respect to the Security Incident, Supplier shall be responsible for the cost and expense of any such notice, and/or remediation if the Security Incident was caused by Supplier or its agents. 
 8.2.6 Inability to Comply. Supplier shall promptly inform Sun if for any reason Supplier cannot comply with the obligations in this
Section 8.2 and its subparts. In such event Sun is entitled to suspend Supplier’s access, use and/or transfer of Sun Personal Information until such time as Supplier is able to comply and/or, at Sun’s sole discretion, to terminate
this Agreement, or relevant part thereof, without penalty. 
 8.2.7 Return or Destruction. All Sun Personal Information is and will
remain the property of Sun and all Supplier Personal information shall remain the property of Supplier. Upon either party’s written request at any time during the term of the Agreement, the other party shall (a) return the Sun Personal
Information to Sun or its agent or the 

  

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Supplier Personal Information to Supplier or its agent or (b) destroy the Sun Personal Information or Supplier Personal Information as set forth in such
written request. To the extent that Supplier’s performance of Services is contingent upon use of such recalled or destroyed Sun Personal Information, Supplier’s further performance of such Services shall be excused. 
 8.2.8 Duty to Protect. This section applies if in the course of Supplier’s performance under this Agreement, Supplier has access to Sun
Personal Information or Sun has access to Supplier’s Personal Information. At all times during the term of this Agreement, each party shall (a) maintain appropriate technical and organizational measures to protect Personal Information that
it uses under the terms of this Agreement against unauthorized or unlawful transfer, processing or alteration and against accidental access, loss, damage, processing, use, transfer or destruction; (b) provide reliable and secure systems
operated by it or on its behalf of that process Personal Information in connection with this Agreement; and (c) comply with all applicable privacy and data protection laws governing customer, contractor and/or employee data. 
 8.2.9 Duration. Notwithstanding any other terms of this Agreement, each party’s obligations to keep Personal Information in strict confidence
shall continue so long as such party maintains any such Personal Information. Also notwithstanding the terms of the confidentiality provisions of this Agreement, there shall be no exception to any confidentiality obligations with respect to Personal
Information on account of any of the Personal Information being publicly known or available through alternate (i.e., non-confidential or non-private) sources. 
 8.2.10 Notice to Supplier Employee. Supplier shall assure that all of its employees, agents, and Subcontractors that perform any Services related to Sun’s Personal Information shall be advised of, trained,
and required by Supplier to comply with the requirements of this Section 8.2. In all events, Supplier shall be liable to Sun for any breach of these obligations by any of such employees, agents, and Subcontractors. 
 8.2.11 Survival. The obligations to protect the Personal Information as set forth herein shall survive termination and expiration of this
Agreement until all of the Personal Information is destroyed or returned. Each party shall ensure the continued confidentiality and security of the Personal Information under no less strict standards than those imposed herein, and shall not make any
use of the Personal Information, except as may be required by law. Supplier shall maintain documentation of the destruction and at Sun’s request shall certify the destruction of the Sun Personal Information. 
 8.2.12 Indemnification. In the event of any breach of its obligations under this Section 8.2, the breaching party will defend the indemnified
party and its affiliated companies, and their respective customers, officers, directors, 

  

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employees, agents, contractors, service providers, assigns and successors from and against any and all claims, demands, actions, proceedings, or suits, and
hold them harmless from any resulting loss, damage, expense, cost (including attorney’s fees) and liability. 
 8.2.13 Compliance
with Data Privacy Laws. Without limiting the foregoing, with respect to any Personal Information, each party shall provide the other with such assistance as may reasonably required to fulfill the respective party’s responsibilities under
all Applicable Laws related to privacy. Such laws include all existing and future laws related to processing, collection, dissemination, storage and destruction of Personal Information, data privacy, trans-border data flow or data protection,
including the implementing legislation and regulations of the European Union member states under the European Union Directive 95/46/EC. 
 8.2.14 Consumer Calling Campaigns. The parties acknowledge and agree that Supplier is not providing consumer calling campaigns for Sun and shall not provide any such services, nor shall the parties enter into any SOW or Ancillary
Document for such services without amending this Addendum or the Agreement to include representations and warranties, and provisions for division of responsibilities and indemnities related thereto, regarding Federal and State Do-Not-Call, Privacy
and SPAM laws. 
 9. New Section 17 (“Sun Facilities and Assets Associated with the Provision of Services”), is added
as follows: 
 17. Sun Facilities, Supplier Facilities and Assets Associated with the Provision of Services 
 17.1 Physical Security. Sun is responsible for the physical security of the Sun Facilities, provided that Supplier shall be responsible for:
(i) compliance with Sun’s physical security standards, requirements and procedures then in effect at the Sun Facilities as described in Exhibit B, and any minimum legal requirements; and (ii) the safety and physical access and
control of the areas that Supplier is using in performing the Services and Supplier shall not permit any person to have access to, or control of, any such area unless such access or control is permitted in accordance with control procedures approved
by Sun or any higher standard agreed to by Sun and Supplier. Supplier shall be solely responsible for compliance by Workers with such control procedures, including obtaining advance approval to the extent required. 
 17.2 Security. Supplier shall maintain and enforce and be responsible for Supplier’s employees’, agents’ and Subcontractors’
compliance with the operational, safety and security standards, requirements and procedures then in effect at the Sun Facilities described in Exhibit B, as such standards, requirements and procedures may be modified by Sun from time to time
provided Sun gives Supplier prior written notice of such operational, safety and security standards, requirements and procedures (including modifications) then in effect at the Sun Facilities. 
  

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 17.3 Sun Rules and Compliance. Sun is responsible for the physical security of the Sun
Facilities, provided that in performing the Services and using the Sun Facilities, Supplier shall observe and comply with all Sun policies, rules, and regulations applicable to Sun Facilities or applicable to the provision of the Services, which
have been provided to and received by Supplier or Workers in advance by such means as are generally used by Sun to disseminate such information to its employees or contractors, including any Sun rules of conduct and those applicable to specific Sun
Facilities, to the extent provided to Supplier, but excluding those aspects of Sun’s rules that are expressly stated as only being applicable to Sun employees. Supplier shall be responsible for the distribution of Sun Rules to Workers to the
extent necessary and appropriate. Additions or modifications to the Sun Rules will be communicated by Sun to Supplier or Workers by such means generally used by Sun to disseminate such information to its employees or contractors. Supplier and
Workers shall observe and comply with such additional or modified Sun Rules, it receives but excluding those aspects of the Sun Rules that are expressly stated as only being applicable to Sun employees. 
 17.4 Compliance with Applicable Laws at the Supplier and Sun Facilities. Supplier, Workers and Sun employees, agents and contractors shall
familiarize themselves with the premises and operations at each Sun or Supplier Facility at or from which Services are rendered and the Sun or Supplier rules applicable to each such site and provided by Sun or Supplier as applicable. Supplier,
Workers and Sun employees, agents and contractors shall observe and comply with all Applicable Laws related to the use of each Sun or Supplier Facility or the provision of the services at the Sun or Supplier Facility, including environmental laws
and laws regarding all industrial insurance, security, occupational health and safety, and export compliance. 
 17.4.1 In providing
Services and performing its obligations under this Agreement, Supplier shall: be responsible for the equipment, software, systems and services supplied by Supplier in accordance with all Applicable Laws and shall be responsible for any acts or
omissions of Workers in contravention of such Applicable Laws. Supplier and Workers also shall observe and comply with all Sun Rules with respect to safety, health, security and the environment, to the extent provided to and received by Supplier,
and shall take all necessary and appropriate precautions to avoid injury, property damage, spills or emissions of hazardous substances, materials or waste, and other dangers to persons, property or the environment. To the extent required by Sun,
Workers shall receive prescribed training prior to entering certain Sun Facilities. 
 17.5 Condition of the Facilities. The Parties
agree that the Sun or Supplier Facilities to be used by the other Party in performance of the Services will be in suitable and good working condition consistent with the industry and will contain all necessary tools and utilities (e.g., phone lines,
computers, work stations, etc.) for the Workers or the Sun employees to perform its obligations under the SOW. Workers and Sun employees using the Sun or Supplier Facilities will be treated in line with each Party’s treatment of its own
employees and consistent with the terms of this Agreement and any SOW. 
  

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 10. New Section 21, Security Procedures, is added as follows: 
 21. SECURITY PROCEDURES 
 Supplier
shall comply with Sun Security Procedures described on Exhibit C or otherwise provided to Supplier. Subject to applicable security requirements, Sun will permit Workers to use certain facilities (e.g., designated parking facilities, cafeteria, and
common facilities) at the Sun facilities that are generally made available to contractors of Sun. Workers will not be permitted to use Sun Facilities designated by Sun for the exclusive use of certain Sun employees and will not be entitled to the
provision or reimbursement of paid parking by Sun. 
 11. Section 12.1 (“Supplier Indemnification”) is amended to add the
following new sub-Sections: 
 12.1.1 (d) Government Claims. Claims by government regulators or agencies for fines, penalties,
sanctions, underpayments or other remedies to the extent such fines, penalties, sanctions, underpayments or other remedies caused by Supplier’s failure to perform its responsibilities under this Agreement. 
 12.1.1(e) ****. 
 12.1.1(f) ****

 Section 12.1 is additionally amended as follows: 
 Section 12.1.1(a) shall be amended to read as follows: “personal injury (including death) or tangible property damage caused by any negligent or intentional acts or omissions of Supplier.” 

12. Section 16.5 is revised to include the following at the end of the Section: 
 . . . Supplier, in furnishing services to Sun, is acting as an independent contractor, and Supplier has the sole obligation to supervise, manage,
contract, direct, procure, perform or cause to be performed, all work to be performed by Supplier under this Agreement. 
 13. A new
Section 16.10 (“Force Majeure: Disaster Recovery”) is added as follows: 
 16.10 Force Majeure: Disaster Recovery. No
Party shall be liable for any default or delay in the performance of its obligations under this Agreement or any Companion Agreement if and to the extent such default or delay is caused, directly or indirectly, by fire, flood, earthquake, elements
of nature or acts of God, wars, riots, civil disorders (other than strikes or other labor action that are specific to Supplier), rebellions or revolutions, acts of terrorism or any other similar 

  

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cause beyond the reasonable control of such Party except to the extent that the non-performing Party is at fault in failing to prevent or causing such
default or delay, and provided that such default or delay can not reasonably be circumvented by the non-performing Party through the use of commercially reasonable alternate sources, workaround plans or other means. A strike, lockout or labor
dispute involving Workers shall not excuse Supplier from its obligations hereunder. 
 14. A new Section 14.3.5 (“Procedure
upon Termination”) shall be added as follows: 
 Upon any termination of an SOW by Sun for any reason, at Sun’s request Supplier
will assist Sun by providing transition services which shall be agreed upon by the parties and Sun shall be obligated to pay for such services at rates agreed upon by the parties in writing. Upon expiration of the Transition Period, if applicable,
or if not applicable, then upon any termination of an SOW or this Agreement, (a) Supplier shall cease providing Services,; and (b) Supplier shall, within ten (10) days or such reasonable time after termination, provide or return to
Sun all Sun Resources, Sun Confidential Information, and other Deliverables owned by Sun pursuant to the Agreement. 
 15. Section 16.1
(“Notices”) shall be amended as follows: 
 Notices to Supplier shall be sent to Rainmaker Systems Inc., 
  

			
	Attn:	  	 CFO/Legal
 900 East Hamilton Ave. Suite
400,
 Campbell, CA 95008.

 16. A new section 16.11 (“Government Calls”) shall be added as follows: 
 16.11 Government Calls. If the scope of any Statement of Work includes Supplier’s handling of calls or related to data associated
with Sun contracts with US government agencies (“Government Contracts”), such calls will be processed in the United States by Rainmaker Personnel who are US Citizens, and who are Rainmaker employees, not contractors. Such calls will be
processed in a discrete portion of the Rainmaker or Sun Facility servicing such calls and will be received via a separate phone number from other services provided by Rainmaker in such facility. Additionally, Rainmaker will maintain the data on IT
systems that are located in the United States, and access to those systems will be limited to US citizens only (including all Workers, end users and back-end system administrators). This requirement shall exist as the result of a specific US
governmental regulation or requirement contained in Sun’s Government Contracts. Rainmaker will establish a process for verifying US citizenship of affected employees, and, at Sun’s request, will certify to Sun that the Rainmaker Personnel
providing services associated with Government Contracts are US citizens. 
 17. All terms and conditions of the Agreement which are not
inconsistent with the terms of this Addendum shall remain in full force and effect. 
  

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been requested with respect to the omitted portions. 
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	RAINMAKER SYSTEMS, INC.	 		 	SUN MICROSYSTEMS, INC.
					
	By	 	 /s/ Steve Valenzuela
	 		 	By	 	 /s/ Mary Beth Walker

	Title:	 	Chief Financial Officer	 		 	Title:	 	Vice President - GBO

  

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been requested with respect to the omitted portions. 
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 -14-

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