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a2014stockoptionandincen

EXHIBIT 10.2 ZENDESK, INC. 2014 STOCK OPTION AND INCENTIVE PLAN Section 1. GENERAL PURPOSE OF THE PLAN; DEFINITIONS The name of the plan is the Zendesk, Inc. 2014 Stock Option and Incentive Plan (the “Plan”). The purpose of the Plan is to encourage and enable the officers, employees, Non-Employee Directors and other key persons (including Consultants) of Zendesk, Inc. (the “Company”) and its Subsidiaries upon whose judgment, initiative and efforts the Company largely depends for the successful conduct of its business to acquire a proprietary interest in the Company. It is anticipated that providing such persons with a direct stake in the Company’s welfare will assure a closer identification of their interests with those of the Company and its stockholders, thereby stimulating their efforts on the Company’s behalf and strengthening their desire to remain with the Company. The following terms shall be defined as set forth below: “Act” means the Securities Act of 1933, as amended, and the rules and regulations thereunder. “Administrator” means either the Board or the compensation committee of the Board or a similar committee performing the functions of the compensation committee and which is comprised of not less than two Non-Employee Directors who are independent. “Award” or “Awards,” except where referring to a particular category of grant under the Plan, shall include Incentive Stock Options, Non-Qualified Stock Options, Stock Appreciation Rights, Restricted Stock Units, Restricted Stock Awards, Unrestricted Stock Awards, Cash-Based Awards, Performance Share Awards and Dividend Equivalent Rights. “Award Certificate” means a written or electronic document setting forth the terms and provisions applicable to an Award granted under the Plan. Each Award Certificate is subject to the terms and conditions of the Plan. “Board” means the Board of Directors of the Company. “Cash-Based Award” means an Award entitling the recipient to receive a cash-denominated payment. “Code” means the Internal Revenue Code of 1986, as amended, and any successor Code, and related rules, regulations and interpretations. “Consultant” means any natural person that provides bona fide services to the Company, and such services are not in connection with the offer or sale of securities in a capital-raising transaction and do not directly or indirectly promote or maintain a market for the Company’s securities. 

 

“Covered Employee” means an employee who is a “Covered Employee” within the meaning of Section 162(m) of the Code. “Dividend Equivalent Right” means an Award entitling the grantee to receive credits based on cash dividends that would have been paid on the shares of Stock specified in the Dividend Equivalent Right (or other award to which it relates) if such shares had been issued to and held by the grantee. “Effective Date” means the date on which the Plan is approved by stockholders as set forth in Section 21. “Exchange Act” means the Securities Exchange Act of 1934, as amended, and the rules and regulations thereunder. “Fair Market Value” of the Stock on any given date means the fair market value of the Stock determined in good faith by the Administrator; provided, however, that if the Stock is admitted to quotation on the National Association of Securities Dealers Automated Quotation System (“NASDAQ”), NASDAQ Global Market or another national securities exchange, the determination shall be made by reference to market quotations. If there are no market quotations for such date, the determination shall be made by reference to the last date preceding such date for which there are market quotations; provided further, however, that if the date for which Fair Market Value is determined is the first day when trading prices for the Stock are reported on a national securities exchange, the Fair Market Value shall be the “Price to the Public” (or equivalent) set forth on the cover page for the final prospectus relating to the Company’s Initial Public Offering. “Incentive Stock Option” means any Stock Option designated and qualified as an “incentive stock option” as defined in Section 422 of the Code. “Initial Public Offering” means the first offer and sale by the Company of its Stock in an underwritten, firm-commitment public offering, or such other event as a result of or following which the Stock shall be publicly held. “Non-Employee Director” means a member of the Board who is not also an employee of the Company or any Subsidiary. “Non-Qualified Stock Option” means any Stock Option that is not an Incentive Stock Option. “Option” or “Stock Option” means any option to purchase shares of Stock granted pursuant to Section 5. “Performance-Based Award” means any Restricted Stock Award, Restricted Stock Units, Performance Share Award or Cash-Based Award granted to a Covered Employee that is intended to qualify as “performance-based compensation” under Section 162(m) of the Code and the regulations promulgated thereunder. “Performance Criteria” means the criteria that the Administrator selects for purposes of establishing the Performance Goal or Performance Goals for an individual for a Performance Cycle. 2 

 

The Performance Criteria (which shall be applicable to the organizational level specified by the Administrator, including, but not limited to, the Company or a unit, division, group, or Subsidiary of the Company) that will be used to establish Performance Goals are limited to the following: total shareholder return, earnings before interest, taxes, depreciation and amortization, net income (loss) (either before or after interest, taxes, depreciation and/or amortization), changes in the market price of the Stock, economic value-added, funds from operations or similar measure, sales or revenue, acquisitions or strategic transactions, operating income (loss), cash flow (including, but not limited to, operating cash flow and free cash flow), return on capital, assets, equity, or investment, return on sales, gross or net profit levels, productivity, expense, margins, operating efficiency, customer satisfaction, working capital, earnings (loss) per share of Stock, sales or market shares and number of customers, any of which may be measured either in absolute terms or as compared to any incremental increase or as compared to results of a peer group. “Performance Cycle” means one or more periods of time, which may be of varying and overlapping durations, as the Administrator may select, over which the attainment of one or more Performance Criteria will be measured for the purpose of determining a grantee’s right to and the payment of a Restricted Stock Award, Restricted Stock Units, Performance Share Award or Cash-Based Award, the vesting and/or payment of which is subject to the attainment of one or more Performance Goals. Each such period shall not be less than 12 months. “Performance Goals” means, for a Performance Cycle, the specific goals established in writing by the Administrator for a Performance Cycle based upon the Performance Criteria. “Performance Share Award” means an Award entitling the recipient to acquire shares of Stock upon the attainment of specified Performance Goals. “Registration Effective Time” means the date and time at which the registration statement on Form S-1 that is filed by the Company with respect to the Initial Public Offering is declared effective by the Securities and Exchange Commission. “Restricted Stock Award” means an Award of shares of Stock subject to such restrictions and conditions as the Administrator may determine at the time of grant. “Restricted Stock Units” means an Award of phantom stock units to a grantee. “Sale Event” shall mean (i) the sale of all or substantially all of the assets of the Company on a consolidated basis to an unrelated person or entity, (ii) a merger, reorganization or consolidation pursuant to which the holders of the Company’s outstanding voting power and outstanding stock immediately prior to such transaction do not own a majority of the outstanding voting power and outstanding stock or other equity interests of the resulting or successor entity (or its ultimate parent, if applicable) immediately upon completion of such transaction, (iii) the sale of all of the Stock of the Company to an unrelated person, entity or group thereof acting in concert, or (iv) any other transaction in which the owners of the Company’s outstanding voting power immediately prior to such transaction do not own at least a majority of the outstanding voting power of the Company or any successor entity immediately upon completion of the transaction other than as a result of the acquisition of securities directly from the Company. 3 

 

“Sale Price” means the value as determined by the Administrator of the consideration payable, or otherwise to be received by stockholders, per share of Stock pursuant to a Sale Event. “Section 409A” means Section 409A of the Code and the regulations and other guidance promulgated thereunder. “Stock” means the Common Stock, par value $0.01 per share, of the Company, subject to adjustments pursuant to Section 3. “Stock Appreciation Right” means an Award entitling the recipient to receive shares of Stock having a value equal to the excess of the Fair Market Value of the Stock on the date of exercise over the exercise price of the Stock Appreciation Right multiplied by the number of shares of Stock with respect to which the Stock Appreciation Right shall have been exercised. “Subsidiary” means any corporation or other entity (other than the Company) in which the Company has at least a 50 percent interest, either directly or indirectly. “Ten Percent Owner” means an employee who owns or is deemed to own (by reason of the attribution rules of Section 424(d) of the Code) more than 10 percent of the combined voting power of all classes of stock of the Company or any parent or subsidiary corporation. “Unrestricted Stock Award” means an Award of shares of Stock free of any restrictions. SECTION 2. ADMINISTRATION OF PLAN; ADMINISTRATOR AUTHORITY TO SELECT GRANTEES AND DETERMINE AWARDS (a) Administration of Plan. The Plan shall be administered by the Administrator. (b) Powers of Administrator. The Administrator shall have the power and authority to grant Awards consistent with the terms of the Plan, including the power and authority: (i) to select the individuals to whom Awards may from time to time be granted; (ii) to determine the time or times of grant, and the extent, if any, of Incentive Stock Options, Non- Qualified Stock Options, Stock Appreciation Rights, Restricted Stock Awards, Restricted Stock Units, Unrestricted Stock Awards, Cash-Based Awards, Performance Share Awards and Dividend Equivalent Rights, or any combination of the foregoing, granted to any one or more grantees; (iii) to determine the number of shares of Stock to be covered by any Award; (iv) to determine and modify from time to time the terms and conditions, including restrictions, not inconsistent with the terms of the Plan, of any Award, which terms and conditions may differ among individual Awards and grantees, and to approve the forms of Award Certificates; 4 

 

(v) to accelerate at any time the exercisability or vesting of all or any portion of any Award; (vi) subject to the provisions of Section 5(b), to extend at any time the period in which Stock Options may be exercised; and (vii) at any time to adopt, alter and repeal such rules, guidelines and practices for administration of the Plan and for its own acts and proceedings as it shall deem advisable; to interpret the terms and provisions of the Plan and any Award (including related written instruments); to make all determinations it deems advisable for the administration of the Plan; to decide all disputes arising in connection with the Plan; and to otherwise supervise the administration of the Plan. All decisions and interpretations of the Administrator shall be binding on all persons, including the Company and Plan grantees. (c) Delegation of Authority to Grant Options and Restricted Stock Units. Subject to applicable law, the Administrator, in its discretion, may delegate to the Chief Executive Officer of the Company all or part of the Administrator’s authority and duties with respect to the granting of Options and/or Restricted Stock Units to individuals who are (i) not subject to the reporting and other provisions of Section 16 of the Exchange Act and (ii) not Covered Employees. Any such delegation by the Administrator shall include a limitation as to the amount of Options and/or Restricted Stock Units that may be granted during the period of the delegation and shall contain guidelines as to the determination of the exercise price and the vesting criteria. The Administrator may revoke or amend the terms of a delegation at any time but such action shall not invalidate any prior actions of the Administrator’s delegate or delegates that were consistent with the terms of the Plan. (d) Award Certificate. Awards under the Plan shall be evidenced by Award Certificates that set forth the terms, conditions and limitations for each Award which may include, without limitation, the term of an Award and the provisions applicable in the event employment or service terminates. (e) Indemnification. Neither the Board nor the Administrator, nor any member of either or any delegate thereof, shall be liable for any act, omission, interpretation, construction or determination made in good faith in connection with the Plan, and the members of the Board and the Administrator (and any delegate thereof) shall be entitled in all cases to indemnification and reimbursement by the Company in respect of any claim, loss, damage or expense (including, without limitation, reasonable attorneys’ fees) arising or resulting therefrom to the fullest extent permitted by law and/or under the Company’s articles or bylaws or any directors’ and officers’ liability insurance coverage which may be in effect from time to time and/or any indemnification agreement between such individual and the Company. (f) Foreign Award Recipients. Notwithstanding any provision of the Plan to the contrary, in order to comply with the laws in other countries in which the Company and its Subsidiaries operate or have employees or other individuals eligible for Awards, the Administrator, 5 

 

in its sole discretion, shall have the power and authority to: (i) determine which Subsidiaries shall be covered by the Plan; (ii) determine which individuals outside the United States are eligible to participate in the Plan; (iii) modify the terms and conditions of any Award granted to individuals outside the United States to comply with applicable foreign laws; (iv) establish subplans and modify exercise procedures and other terms and procedures, to the extent the Administrator determines such actions to be necessary or advisable (and such subplans and/or modifications shall be attached to this Plan as appendices); provided, however, that no such subplans and/or modifications shall increase the share limitations contained in Section 3(a) hereof; and (v) take any action, before or after an Award is made, that the Administrator determines to be necessary or advisable to obtain approval or comply with any local governmental regulatory exemptions or approvals. Notwithstanding the foregoing, the Administrator may not take any actions hereunder, and no Awards shall be granted, that would violate the Exchange Act or any other applicable United States securities law, the Code, or any other applicable United States governing statute or law. SECTION 3. STOCK ISSUABLE UNDER THE PLAN; MERGERS; SUBSTITUTION (a) Stock Issuable. The maximum number of shares of Stock reserved and available for issuance under the Plan shall be the sum of (i) 7,500,000 shares (the “Initial Limit”), (ii) the number of shares of Stock that remain available for grants under the Company’s 2009 Stock Option and Grant Plan, as amended (the “2009 Plan”) immediately prior to the Registration Effective Time, and (iii) on January 1, 2015 and each January 1 thereafter, the number of shares of Stock reserved and available for issuance under the Plan shall be cumulatively increased by 5 percent of the number of shares of Stock issued and outstanding on the immediately preceding December 31 (the “Annual Increase”), subject, in each case, to adjustment as provided in Section 3(b),. Subject to such overall limitation, the maximum aggregate number of shares of Stock that may be issued in the form of Incentive Stock Options shall not exceed the Initial Limit cumulatively increased on January 1, 2015 and on each January 1 thereafter by the lesser of the Annual Increase for such year or 7,500,000 shares of Stock, subject in all cases to adjustment as provided in Section 3(b). For purposes of this limitation, the shares of Stock underlying any Awards under the Plan or any awards under the Company’s 2009 Plan that are forfeited, canceled, held back upon exercise of an Option or settlement of an Award to cover the exercise price or tax withholding, reacquired by the Company prior to vesting, satisfied without the issuance of Stock or otherwise terminated (other than by exercise) shall be added back to the shares of Stock available for issuance under the Plan. In the event the Company repurchases shares of Stock on the open market, such shares shall not be added to the shares of Stock available for issuance under the Plan. Subject to such overall limitations, shares of Stock may be issued up to such maximum number pursuant to any type or types of Award; provided, however, that Stock Options or Stock Appreciation Rights with respect to no more than 5,000,000 shares of Stock may be granted to any one individual grantee during any one calendar year period. The shares available for issuance under the Plan may be authorized but unissued shares of Stock or shares of Stock reacquired by the Company. (b) Changes in Stock. Subject to Section 3(c) hereof, if, as a result of any reorganization, recapitalization, reclassification, stock dividend, stock split, reverse stock split or other similar change in the Company’s capital stock, the outstanding shares of Stock are increased or decreased or are exchanged for a different number or kind of shares or other securities of the 6 

 

Company, or additional shares or new or different shares or other securities of the Company or other non-cash assets are distributed with respect to such shares of Stock or other securities, or, if, as a result of any merger or consolidation, sale of all or substantially all of the assets of the Company, the outstanding shares of Stock are converted into or exchanged for securities of the Company or any successor entity (or a parent or subsidiary thereof), the Administrator shall make an appropriate or proportionate adjustment in (i) the maximum number of shares reserved for issuance under the Plan, including the maximum number of shares that may be issued in the form of Incentive Stock Options, (ii) the number of Stock Options or Stock Appreciation Rights that can be granted to any one individual grantee and the maximum number of shares that may be granted under a Performance-Based Award, (iii) the number and kind of shares or other securities subject to any then outstanding Awards under the Plan, (iv) the repurchase price, if any, per share subject to each outstanding Restricted Stock Award, and (v) the exercise price for each share subject to any then outstanding Stock Options and Stock Appreciation Rights under the Plan, without changing the aggregate exercise price (i.e., the exercise price multiplied by the number of Stock Options and Stock Appreciation Rights) as to which such Stock Options and Stock Appreciation Rights remain exercisable. The Administrator shall also make equitable or proportionate adjustments in the number of shares subject to outstanding Awards and the exercise price and the terms of outstanding Awards to take into consideration cash dividends paid other than in the ordinary course or any other extraordinary corporate event. The adjustment by the Administrator shall be final, binding and conclusive. No fractional shares of Stock shall be issued under the Plan resulting from any such adjustment, but the Administrator in its discretion may make a cash payment in lieu of fractional shares. (c) Mergers and Other Transactions. Except as the Administrator may otherwise specify with respect to particular Awards in the relevant Award Certificate, in the case of and subject to the consummation of a Sale Event, the parties thereto may cause the assumption or continuation of Awards theretofore granted by the successor entity, or the substitution of such Awards with new Awards of the successor entity or parent thereof, with appropriate adjustment as to the number and kind of shares and, if appropriate, the per share exercise prices, as such parties shall agree. To the extent the parties to such Sale Event do not provide for the assumption, continuation or substitution of Awards, upon the effective time of the Sale Event, the Plan and all outstanding Awards granted hereunder shall terminate. In the event of such termination, (i) the Company shall have the option (in its sole discretion) to make or provide for a cash payment to the grantees holding Options and Stock Appreciation Rights, in exchange for the cancellation thereof, in an amount equal to the difference between (A) the Sale Price multiplied by the number of shares of Stock subject to outstanding Options and Stock Appreciation Rights (to the extent then exercisable at prices not in excess of the Sale Price) and (B) the aggregate exercise price of all such outstanding Options and Stock Appreciation Rights; or (ii) each grantee shall be permitted, within a specified period of time prior to the consummation of the Sale Event as determined by the Administrator, to exercise all outstanding Options and Stock Appreciation Rights (to the extent then exercisable) held by such grantee. (d) Substitute Awards. The Administrator may grant Awards under the Plan in substitution for stock and stock based awards held by employees, directors or other key persons of another corporation in connection with the merger or consolidation of the employing corporation 7 

 

with the Company or a Subsidiary or the acquisition by the Company or a Subsidiary of property or stock of the employing corporation. The Administrator may direct that the substitute awards be granted on such terms and conditions as the Administrator considers appropriate in the circumstances. Any substitute Awards granted under the Plan shall not count against the share limitation set forth in Section 3(a). SECTION 4. ELIGIBILITY Grantees under the Plan will be such full or part-time officers and other employees, Non-Employee Directors and key persons (including Consultants) of the Company and its Subsidiaries as are selected from time to time by the Administrator in its sole discretion. SECTION 5. STOCK OPTIONS Any Stock Option granted under the Plan shall be in such form as the Administrator may from time to time approve. Stock Options granted under the Plan may be either Incentive Stock Options or Non-Qualified Stock Options. Incentive Stock Options may be granted only to employees of the Company or any Subsidiary that is a “subsidiary corporation” within the meaning of Section 424(f) of the Code. To the extent that any Option does not qualify as an Incentive Stock Option, it shall be deemed a Non-Qualified Stock Option. Stock Options granted pursuant to this Section 5 shall be subject to the following terms and conditions and shall contain such additional terms and conditions, not inconsistent with the terms of the Plan, as the Administrator shall deem desirable. If the Administrator so determines, Stock Options may be granted in lieu of cash compensation at the optionee’s election, subject to such terms and conditions as the Administrator may establish. (a) Exercise Price. The exercise price per share for the Stock covered by a Stock Option granted pursuant to this Section 5 shall be determined by the Administrator at the time of grant but shall not be less than 100 percent of the Fair Market Value on the date of grant. In the case of an Incentive Stock Option that is granted to a Ten Percent Owner, the option price of such Incentive Stock Option shall be not less than 110 percent of the Fair Market Value on the grant date. (b) Option Term. The term of each Stock Option shall be fixed by the Administrator, but no Stock Option shall be exercisable more than ten years after the date the Stock Option is granted. In the case of an Incentive Stock Option that is granted to a Ten Percent Owner, the term of such Stock Option shall be no more than five years from the date of grant. (c) Exercisability; Rights of a Stockholder. Stock Options shall become exercisable at such time or times, whether or not in installments, as shall be determined by the Administrator at or after the grant date. The Administrator may at any time accelerate the exercisability of all or any portion of any Stock Option. An optionee shall have the rights of a stockholder only as to shares acquired upon the exercise of a Stock Option and not as to unexercised Stock Options. 8 

 

(d) Method of Exercise. Stock Options may be exercised in whole or in part, by giving written or electronic notice of exercise to the Company, specifying the number of shares to be purchased. Payment of the purchase price may be made by one or more of the following methods to the extent provided in the Option Award Certificate: (i) In cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) Through the delivery (or attestation to the ownership) of shares of Stock that are not then subject to restrictions under any Company plan. Such surrendered shares shall be valued at Fair Market Value on the exercise date; (iii) By the optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company for the purchase price; provided that in the event the optionee chooses to pay the purchase price as so provided, the optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; or (iv) With respect to Stock Options that are not Incentive Stock Options, by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price. Payment instruments will be received subject to collection. The transfer to the optionee on the records of the Company or of the transfer agent of the shares of Stock to be purchased pursuant to the exercise of a Stock Option will be contingent upon receipt from the optionee (or a purchaser acting in his stead in accordance with the provisions of the Stock Option) by the Company of the full purchase price for such shares and the fulfillment of any other requirements contained in the Option Award Certificate or applicable provisions of laws (including the satisfaction of any withholding taxes that the Company is obligated to withhold with respect to the optionee). In the event an optionee chooses to pay the purchase price by previously-owned shares of Stock through the attestation method, the number of shares of Stock transferred to the optionee upon the exercise of the Stock Option shall be net of the number of attested shares. In the event that the Company establishes, for itself or using the services of a third party, an automated system for the exercise of Stock Options, such as a system using an internet website or interactive voice response, then the paperless exercise of Stock Options may be permitted through the use of such an automated system. (e) Annual Limit on Incentive Stock Options. To the extent required for “incentive stock option” treatment under Section 422 of the Code, the aggregate Fair Market Value (determined as of the time of grant) of the shares of Stock with respect to which Incentive Stock Options granted under this Plan and any other plan of the Company or its parent and subsidiary corporations become exercisable for the first time by an optionee during any calendar year shall not exceed $100,000. To the extent that any Stock Option exceeds this limit, it shall constitute a Non-Qualified Stock Option. 9 

 

SECTION 6. STOCK APPRECIATION RIGHTS (a) Exercise Price of Stock Appreciation Rights. The exercise price of a Stock Appreciation Right shall not be less than 100 percent of the Fair Market Value of the Stock on the date of grant. (b) Grant and Exercise of Stock Appreciation Rights. Stock Appreciation Rights may be granted by the Administrator independently of any Stock Option granted pursuant to Section 5 of the Plan. (c) Terms and Conditions of Stock Appreciation Rights. Stock Appreciation Rights shall be subject to such terms and conditions as shall be determined from time to time by the Administrator. The term of a Stock Appreciation Right may not exceed ten years. SECTION 7. RESTRICTED STOCK AWARDS (a) Nature of Restricted Stock Awards. The Administrator shall determine the restrictions and conditions applicable to each Restricted Stock Award at the time of grant. Conditions may be based on continuing employment (or other service relationship) and/or achievement of pre-established performance goals and objectives. The terms and conditions of each such Award Certificate shall be determined by the Administrator, and such terms and conditions may differ among individual Awards and grantees. (b) Rights as a Stockholder. Upon the grant of the Restricted Stock Award and payment of any applicable purchase price, a grantee shall have the rights of a stockholder with respect to the voting of the Restricted Stock and receipt of dividends; provided that if the lapse of restrictions with respect to the Restricted Stock Award is tied to the attainment of performance goals, any dividends paid by the Company during the performance period shall accrue and shall not be paid to the grantee until and to the extent the performance goals are met with respect to the Restricted Stock Award. Unless the Administrator shall otherwise determine, (i) uncertificated Restricted Stock shall be accompanied by a notation on the records of the Company or the transfer agent to the effect that they are subject to forfeiture until such Restricted Stock are vested as provided in Section 7(d) below, and (ii) certificated Restricted Stock shall remain in the possession of the Company until such Restricted Stock is vested as provided in Section 7(d) below, and the grantee shall be required, as a condition of the grant, to deliver to the Company such instruments of transfer as the Administrator may prescribe. (c) Restrictions. Restricted Stock may not be sold, assigned, transferred, pledged or otherwise encumbered or disposed of except as specifically provided herein or in the Restricted Stock Award Certificate. Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, if a grantee’s employment (or other service relationship) with the Company and its Subsidiaries terminates for any reason, any Restricted Stock that has not vested at the time of termination shall automatically and without any requirement of notice to such grantee from or other action by or on behalf of, the Company be deemed to have been reacquired by the Company at its original purchase price (if any) from such grantee or such grantee’s legal representative simultaneously with such termination of 10 

 

employment (or other service relationship), and thereafter shall cease to represent any ownership of the Company by the grantee or rights of the grantee as a stockholder. Following such deemed reacquisition of unvested Restricted Stock that are represented by physical certificates, a grantee shall surrender such certificates to the Company upon request without consideration. (d) Vesting of Restricted Stock. The Administrator at the time of grant shall specify the date or dates and/or the attainment of pre-established performance goals, objectives and other conditions on which the non-transferability of the Restricted Stock and the Company’s right of repurchase or forfeiture shall lapse. Subsequent to such date or dates and/or the attainment of such pre-established performance goals, objectives and other conditions, the shares on which all restrictions have lapsed shall no longer be Restricted Stock and shall be deemed “vested.” Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, a grantee’s rights in any shares of Restricted Stock that have not vested shall automatically terminate upon the grantee’s termination of employment (or other service relationship) with the Company and its Subsidiaries and such shares shall be subject to the provisions of Section 7(c) above. SECTION 8. RESTRICTED STOCK UNITS (a) Nature of Restricted Stock Units. The Administrator shall determine the restrictions and conditions applicable to each Restricted Stock Unit at the time of grant. Conditions may be based on continuing employment (or other service relationship) and/or achievement of pre-established performance goals and objectives. The terms and conditions of each such Award Certificate shall be determined by the Administrator, and such terms and conditions may differ among individual Awards and grantees. At the end of the deferral period, the Restricted Stock Units, to the extent vested, shall be settled in the form of shares of Stock. To the extent that an award of Restricted Stock Units is subject to Section 409A, it may contain such additional terms and conditions as the Administrator shall determine in its sole discretion in order for such Award to comply with the requirements of Section 409A. (b) Election to Receive Restricted Stock Units in Lieu of Compensation. The Administrator may, in its sole discretion, permit a grantee to elect to receive a portion of future cash compensation otherwise due to such grantee in the form of an award of Restricted Stock Units. Any such election shall be made in writing and shall be delivered to the Company no later than the date specified by the Administrator and in accordance with Section 409A and such other rules and procedures established by the Administrator. Any such future cash compensation that the grantee elects to defer shall be converted to a fixed number of Restricted Stock Units based on the Fair Market Value of Stock on the date the compensation would otherwise have been paid to the grantee if such payment had not been deferred as provided herein. The Administrator shall have the sole right to determine whether and under what circumstances to permit such elections and to impose such limitations and other terms and conditions thereon as the Administrator deems appropriate. Any Restricted Stock Units that are elected to be received in lieu of cash compensation shall be fully vested, unless otherwise provided in the Award Certificate. (c) Rights as a Stockholder. A grantee shall have the rights as a stockholder only as to shares of Stock acquired by the grantee upon settlement of Restricted Stock Units; provided, 11 

 

however, that the grantee may be credited with Dividend Equivalent Rights with respect to the phantom stock units underlying his Restricted Stock Units, subject to such terms and conditions as the Administrator may determine. (d) Termination. Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, a grantee’s right in all Restricted Stock Units that have not vested shall automatically terminate upon the grantee’s termination of employment (or cessation of service relationship) with the Company and its Subsidiaries for any reason. SECTION 9. UNRESTRICTED STOCK AWARDS Grant or Sale of Unrestricted Stock. The Administrator may, in its sole discretion, grant (or sell at par value or such higher purchase price determined by the Administrator) an Unrestricted Stock Award under the Plan. Unrestricted Stock Awards may be granted in respect of past services or other valid consideration, or in lieu of cash compensation due to such grantee. SECTION 10.CASH-BASED AWARDS Grant of Cash-Based Awards. The Administrator may, in its sole discretion, grant Cash-Based Awards to any grantee in such number or amount and upon such terms, and subject to such conditions, as the Administrator shall determine at the time of grant. The Administrator shall determine the maximum duration of the Cash-Based Award, the amount of cash to which the Cash- Based Award pertains, the conditions upon which the Cash-Based Award shall become vested or payable, and such other provisions as the Administrator shall determine. Each Cash-Based Award shall specify a cash-denominated payment amount, formula or payment ranges as determined by the Administrator. Payment, if any, with respect to a Cash-Based Award shall be made in accordance with the terms of the Award and may be made in cash or in shares of Stock, as the Administrator determines. SECTION 11. PERFORMANCE SHARE AWARDS (a) Nature of Performance Share Awards. The Administrator may, in its sole discretion, grant Performance Share Awards independent of, or in connection with, the granting of any other Award under the Plan. The Administrator shall determine whether and to whom Performance Share Awards shall be granted, the Performance Goals, the periods during which performance is to be measured, which may not be less than one year except in the case of a Sale Event, and such other limitations and conditions as the Administrator shall determine. (b) Rights as a Stockholder. A grantee receiving a Performance Share Award shall have the rights of a stockholder only as to shares actually received by the grantee under the Plan and not with respect to shares subject to the Award but not actually received by the grantee. A grantee shall be entitled to receive shares of Stock under a Performance Share Award only upon satisfaction of all conditions specified in the Performance Share Award Certificate (or in a performance plan adopted by the Administrator). 12 

 

(c) Termination. Except as may otherwise be provided by the Administrator either in the Award agreement or, subject to Section 18 below, in writing after the Award is issued, a grantee’s rights in all Performance Share Awards shall automatically terminate upon the grantee’s termination of employment (or cessation of service relationship) with the Company and its Subsidiaries for any reason. SECTION 12.PERFORMANCE-BASED AWARDS TO COVERED EMPLOYEES (a) Performance-Based Awards. Any employee or other key person providing services to the Company and who is selected by the Administrator may be granted one or more Performance-Based Awards in the form of a Restricted Stock Award, Restricted Stock Units, Performance Share Awards or Cash-Based Award payable upon the attainment of Performance Goals that are established by the Administrator and relate to one or more of the Performance Criteria, in each case on a specified date or dates or over any period or periods determined by the Administrator. The Administrator shall define in an objective fashion the manner of calculating the Performance Criteria it selects to use for any Performance Cycle. Depending on the Performance Criteria used to establish such Performance Goals, the Performance Goals may be expressed in terms of overall Company performance or the performance of a division, business unit, or an individual. The Administrator, in its discretion, may adjust or modify the calculation of Performance Goals for such Performance Cycle in order to prevent the dilution or enlargement of the rights of an individual (i) in the event of, or in anticipation of, any unusual or extraordinary corporate item, transaction, event or development, (ii) in recognition of, or in anticipation of, any other unusual or nonrecurring events affecting the Company, or the financial statements of the Company, or (iii) in response to, or in anticipation of, changes in applicable laws, regulations, accounting principles, or business conditions provided however, that the Administrator may not exercise such discretion in a manner that would increase the Performance-Based Award granted to a Covered Employee. Each Performance-Based Award shall comply with the provisions set forth below. (b) Grant of Performance-Based Awards. With respect to each Performance-Based Award granted to a Covered Employee, the Administrator shall select, within the first 90 days of a Performance Cycle (or, if shorter, within the maximum period allowed under Section 162(m) of the Code) the Performance Criteria for such grant, and the Performance Goals with respect to each Performance Criterion (including a threshold level of performance below which no amount will become payable with respect to such Award). Each Performance-Based Award will specify the amount payable, or the formula for determining the amount payable, upon achievement of the various applicable performance targets. The Performance Criteria established by the Administrator may be (but need not be) different for each Performance Cycle and different Performance Goals may be applicable to Performance-Based Awards to different Covered Employees. (c) Payment of Performance-Based Awards. Following the completion of a Performance Cycle, the Administrator shall meet to review and certify in writing whether, and to what extent, the Performance Goals for the Performance Cycle have been achieved and, if so, to also calculate and certify in writing the amount of the Performance-Based Awards earned for the Performance Cycle. The Administrator shall then determine the actual size of each Covered 13 

 

Employee’s Performance-Based Award, and, in doing so, may reduce or eliminate the amount of the Performance-Based Award for a Covered Employee if, in its sole judgment, such reduction or elimination is appropriate. (d) Maximum Award Payable. The maximum Performance-Based Award payable to any one Covered Employee under the Plan for a Performance Cycle is 5,000,000 shares of Stock (subject to adjustment as provided in Section 3(b) hereof) or $5 million in the case of a Performance-Based Award that is a Cash-Based Award. SECTION 13.DIVIDEND EQUIVALENT RIGHTS (a) Dividend Equivalent Rights. A Dividend Equivalent Right may be granted hereunder to any grantee as a component of an award of Restricted Stock Units, Restricted Stock Award or Performance Share Award or as a freestanding award. The terms and conditions of Dividend Equivalent Rights shall be specified in the Award Certificate. Dividend equivalents credited to the holder of a Dividend Equivalent Right may be paid currently or may be deemed to be reinvested in additional shares of Stock, which may thereafter accrue additional equivalents. Any such reinvestment shall be at Fair Market Value on the date of reinvestment or such other price as may then apply under a dividend reinvestment plan sponsored by the Company, if any. Dividend Equivalent Rights may be settled in cash or shares of Stock or a combination thereof, in a single installment or installments. A Dividend Equivalent Right granted as a component of an award of Restricted Stock Units or Restricted Stock Award with performance vesting or Performance Share Award shall provide that such Dividend Equivalent Right shall be settled only upon settlement or payment of, or lapse of restrictions on, such other Award, and that such Dividend Equivalent Right shall expire or be forfeited or annulled under the same conditions as such other Award. (b) Interest Equivalents. Any Award under this Plan that is settled in whole or in part in cash on a deferred basis may provide in the grant for interest equivalents to be credited with respect to such cash payment. Interest equivalents may be compounded and shall be paid upon such terms and conditions as may be specified by the grant. (c) Termination. Except as may otherwise be provided by the Administrator either in the Award Certificate or, subject to Section 18 below, in writing after the Award is issued, a grantee’s rights in all Dividend Equivalent Rights or interest equivalents granted as a component of an award of Restricted Stock Units, Restricted Stock Award or Performance Share Award that has not vested shall automatically terminate upon the grantee’s termination of employment (or cessation of service relationship) with the Company and its Subsidiaries for any reason. SECTION 14.TRANSFERABILITY OF AWARDS (a) Transferability. Except as provided in Section 14(b) below, during a grantee’s lifetime, his or her Awards shall be exercisable only by the grantee, or by the grantee’s legal representative or guardian in the event of the grantee’s incapacity. No Awards shall be sold, assigned, transferred or otherwise encumbered or disposed of by a grantee other than by will or by the laws of descent and distribution or pursuant to a domestic relations order. No Awards shall be subject, 14 

 

in whole or in part, to attachment, execution, or levy of any kind, and any purported transfer in violation hereof shall be null and void. (b) Administrator Action. Notwithstanding Section 14(a), the Administrator, in its discretion, may provide either in the Award Certificate regarding a given Award or by subsequent written approval that the grantee (who is an employee or director) may transfer his or her Non-Qualified Options to his or her immediate family members, to trusts for the benefit of such family members, or to partnerships in which such family members are the only partners, provided that the transferee agrees in writing with the Company to be bound by all of the terms and conditions of this Plan and the applicable Award. In no event may an Award be transferred by a grantee for value. (c) Family Member. For purposes of Section 14(b), “family member” shall mean a grantee’s child, stepchild, grandchild, parent, stepparent, grandparent, spouse, former spouse, sibling, niece, nephew, mother-in-law, father-in-law, son-in- law, daughter-in-law, brother-in-law, or sister-in-law, including adoptive relationships, any person sharing the grantee’s household (other than a tenant of the grantee), a trust in which these persons (or the grantee) have more than 50 percent of the beneficial interest, a foundation in which these persons (or the grantee) control the management of assets, and any other entity in which these persons (or the grantee) own more than 50 percent of the voting interests. (d) Designation of Beneficiary. Each grantee to whom an Award has been made under the Plan may designate a beneficiary or beneficiaries to exercise any Award or receive any payment under any Award payable on or after the grantee’s death. Any such designation shall be on a form provided for that purpose by the Administrator and shall not be effective until received by the Administrator. If no beneficiary has been designated by a deceased grantee, or if the designated beneficiaries have predeceased the grantee, the beneficiary shall be the grantee’s estate. SECTION 15.TAX WITHHOLDING (a) Payment by Grantee. Each grantee shall, no later than the date as of which the value of an Award or of any Stock or other amounts received thereunder first becomes includable in the gross income of the grantee for Federal income tax purposes, pay to the Company, or make arrangements satisfactory to the Administrator regarding payment of, any Federal, state, or local taxes of any kind required by law to be withheld by the Company with respect to such income. The Company and its Subsidiaries shall, to the extent permitted by law, have the right to deduct any such taxes from any payment of any kind otherwise due to the grantee. The Company’s obligation to deliver evidence of book entry (or stock certificates) to any grantee is subject to and conditioned on tax withholding obligations being satisfied by the grantee. (b) Payment in Stock. Subject to approval by the Administrator, the Company’s minimum required tax withholding obligation may be satisfied, in whole or in part, by the Company withholding from shares of Stock to be issued pursuant to any Award a number of shares with an aggregate Fair Market Value (as of the date the withholding is effected) that would satisfy the withholding amount due. SECTION 16.SECTION 409A AWARDS 15 

 

To the extent that any Award is determined to constitute “nonqualified deferred compensation” within the meaning of Section 409A (a “409A Award”), the Award shall be subject to such additional rules and requirements as specified by the Administrator from time to time in order to comply with Section 409A. In this regard, if any amount under a 409A Award is payable upon a “separation from service” (within the meaning of Section 409A) to a grantee who is then considered a “specified employee” (within the meaning of Section 409A), then no such payment shall be made prior to the date that is the earlier of (i) six months and one day after the grantee’s separation from service, or (ii) the grantee’s death, but only to the extent such delay is necessary to prevent such payment from being subject to interest, penalties and/or additional tax imposed pursuant to Section 409A. Further, the settlement of any such Award may not be accelerated except to the extent permitted by Section 409A. SECTION 17.TRANSFER, LEAVE OF ABSENCE, ETC. For purposes of the Plan, the following events shall not be deemed a termination of employment: (a) a transfer to the employment of the Company from a Subsidiary or from the Company to a Subsidiary, or from one Subsidiary to another; or (b) an approved leave of absence for military service or sickness, or for any other purpose approved by the Company, if the employee’s right to re-employment is guaranteed either by a statute or by contract or under the policy pursuant to which the leave of absence was granted or if the Administrator otherwise so provides in writing. SECTION 18.AMENDMENTS AND TERMINATION The Board may, at any time, amend or discontinue the Plan and the Administrator may, at any time, amend or cancel any outstanding Award for the purpose of satisfying changes in law or for any other lawful purpose, but no such action shall adversely affect rights under any outstanding Award without the holder’s consent. The Administrator is specifically authorized to exercise its discretion to reduce the exercise price of outstanding Stock Options or Stock Appreciation Rights or effect the repricing of such Awards through cancellation and re-grants. To the extent required under the rules of any securities exchange or market system on which the Stock is listed, to the extent determined by the Administrator to be required by the Code to ensure that Incentive Stock Options granted under the Plan are qualified under Section 422 of the Code, or to ensure that compensation earned under Awards qualifies as performance-based compensation under Section 162(m) of the Code, Plan amendments shall be subject to approval by the Company stockholders entitled to vote at a meeting of stockholders. Nothing in this Section 18 shall limit the Administrator’s authority to take any action permitted pursuant to Section 3(b) or 3(c). SECTION 19.STATUS OF PLAN With respect to the portion of any Award that has not been exercised and any payments in cash, Stock or other consideration not received by a grantee, a grantee shall have no rights greater than those of a general creditor of the Company unless the Administrator shall otherwise expressly 16 

 

determine in connection with any Award or Awards. In its sole discretion, the Administrator may authorize the creation of trusts or other arrangements to meet the Company’s obligations to deliver Stock or make payments with respect to Awards hereunder, provided that the existence of such trusts or other arrangements is consistent with the foregoing sentence. SECTION 20.GENERAL PROVISIONS (a) No Distribution. The Administrator may require each person acquiring Stock pursuant to an Award to represent to and agree with the Company in writing that such person is acquiring the shares without a view to distribution thereof. (b) Delivery of Stock Certificates. Stock certificates to grantees under this Plan shall be deemed delivered for all purposes when the Company or a stock transfer agent of the Company shall have mailed such certificates in the United States mail, addressed to the grantee, at the grantee’s last known address on file with the Company. Uncertificated Stock shall be deemed delivered for all purposes when the Company or a Stock transfer agent of the Company shall have given to the grantee by electronic mail (with proof of receipt) or by United States mail, addressed to the grantee, at the grantee’s last known address on file with the Company, notice of issuance and recorded the issuance in its records (which may include electronic “book entry” records). Notwithstanding anything herein to the contrary, the Company shall not be required to issue or deliver any certificates evidencing shares of Stock pursuant to the exercise of any Award, unless and until the Administrator has determined, with advice of counsel (to the extent the Administrator deems such advice necessary or advisable), that the issuance and delivery of such certificates is in compliance with all applicable laws, regulations of governmental authorities and, if applicable, the requirements of any exchange on which the shares of Stock are listed, quoted or traded. All Stock certificates delivered pursuant to the Plan shall be subject to any stop-transfer orders and other restrictions as the Administrator deems necessary or advisable to comply with federal, state or foreign jurisdiction, securities or other laws, rules and quotation system on which the Stock is listed, quoted or traded. The Administrator may place legends on any Stock certificate to reference restrictions applicable to the Stock. In addition to the terms and conditions provided herein, the Administrator may require that an individual make such reasonable covenants, agreements, and representations as the Administrator, in its discretion, deems necessary or advisable in order to comply with any such laws, regulations, or requirements. The Administrator shall have the right to require any individual to comply with any timing or other restrictions with respect to the settlement or exercise of any Award, including a window-period limitation, as may be imposed in the discretion of the Administrator. (c) Stockholder Rights. Until Stock is deemed delivered in accordance with Section 20(b), no right to vote or receive dividends or any other rights of a stockholder will exist with respect to shares of Stock to be issued in connection with an Award, notwithstanding the exercise of a Stock Option or any other action by the grantee with respect to an Award. (d) Other Compensation Arrangements; No Employment Rights. Nothing contained in this Plan shall prevent the Board from adopting other or additional compensation arrangements, including trusts, and such arrangements may be either generally applicable or 17 

 

applicable only in specific cases. The adoption of this Plan and the grant of Awards do not confer upon any employee any right to continued employment with the Company or any Subsidiary. (e) Trading Policy Restrictions. Option exercises and other Awards under the Plan shall be subject to the Company’s insider trading policies and procedures, as in effect from time to time. (f) Forfeiture of Awards under Sarbanes-Oxley Act. If the Company is required to prepare an accounting restatement due to the material noncompliance of the Company, as a result of misconduct, with any financial reporting requirement under the securities laws, then any grantee who is one of the individuals subject to automatic forfeiture under Section 304 of the Sarbanes-Oxley Act of 2002 shall reimburse the Company for the amount of any Award received by such individual under the Plan during the 12-month period following the first public issuance or filing with the United States Securities and Exchange Commission, as the case may be, of the financial document embodying such financial reporting requirement. SECTION 21.EFFECTIVE DATE OF PLAN This Plan shall become effective upon the last to occur of (i) stockholder approval of the Plan in accordance with applicable state law, the Company’s bylaws and articles of incorporation, and applicable stock exchange rules and (ii) immediately prior to the date of the Registration Effective Time. No grants of Stock Options and other Awards may be made hereunder after the tenth anniversary of the Effective Date and no grants of Incentive Stock Options may be made hereunder after the tenth anniversary of the date the Plan is approved by the Board. SECTION 22.GOVERNING LAW This Plan and all Awards and actions taken thereunder shall be governed by, and construed in accordance with, the laws of the State of Delaware, applied without regard to conflict of law principles. DATE APPROVED BY BOARD OF DIRECTORS: February 2014 DATE APPROVED BY STOCKHOLDERS: April 2014 INCENTIVE STOCK OPTION AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: No. of Option Shares: Option Exercise Price per Share: [FMV on Grant Date (110% of FMV if a 10% owner)] Grant Date: Expiration Date: [up to 10 years (5 if a 10% owner)] Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”), of the Company specified above at the Option Exercise Price per Share specified above subject to the terms and conditions set forth herein and in the Plan. 1.Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as the Optionee remains an employee of the Company or a Subsidiary on such dates: 

 

Incremental Number of Option Shares Exercisable* Exercisability Date __________ (___%) __________ (___%) __________ (___%) __________ (___%) __________ (___%) * Max. of $100,000 per yr. Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions hereof and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) through the delivery (or attestation to the ownership) of shares of Stock that have been purchased by the Optionee on the open market or that are beneficially owned by the Optionee and are not then subject to any restrictions under any Company plan and that otherwise satisfy any holding periods as may be required by the Administrator; or (iii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; or (iv) a combination of (i), (ii) and (iii) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price for the Option Shares, as set forth above, (ii) the satisfaction of any obligations for Tax-Related Items (as defined below) due in connection with the Option, (iii) the fulfillment of any other requirements contained herein or in the Plan or in any other agreement or provision of laws, and (iv) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. In the event the Optionee chooses to pay the purchase price by previously- owned shares of Stock through the attestation method, the number of shares of Stock transferred to the Optionee upon the exercise of the Stock Option shall be net of the Shares attested to. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements hereof and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 3. Termination of Employment. If the Optionee’s employment by the Company or a Subsidiary (as defined in the Plan) is terminated, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. 

 

(a) Termination Due to Death. If the Optionee’s employment terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Termination Due to Disability. If the Optionee’s employment terminates by reason of the Optionee’s disability (as determined by the Administrator), any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of such termination, may thereafter be exercised by the Optionee for a period of [12] months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. (c) Termination for Cause. If the Optionee’s employment terminates for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately and be of no further force and effect. For purposes hereof, “Cause” shall mean, unless otherwise provided in an employment agreement between the Company and the Optionee, a determination by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii) the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the Company or any Subsidiary. (d) Other Termination. If the Optionee’s employment terminates for any reason other than the Optionee’s death, the Optionee’s disability, or Cause, and unless otherwise determined by the Administrator, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date of termination, for a period of three months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. The Administrator’s determination of the reason for termination of the Optionee’s employment shall be conclusive and binding on the Optionee and his or her representatives or legatees. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. Status of the Stock Option. This Stock Option is intended to qualify as an “incentive stock option” under Section 422 of the Internal Revenue Code of 1986, as amended (the “Code”), but the Company does not represent or warrant that this Stock Option qualifies as such. The Optionee should consult with his or her own tax advisors regarding the tax effects of this Stock Option and the requirements necessary to obtain favorable income tax treatment under Section 422 of the Code, including, but not limited to, holding period requirements. To the extent any portion of this Stock Option does not so qualify as an “incentive stock option,” such portion shall be deemed to be a non-qualified stock option. If the Optionee intends to dispose or does dispose (whether by sale, gift, transfer or otherwise) of any Option Shares within the one-year period beginning on the date after the transfer of such shares to him or her, or within the two-year period beginning on the day after the grant of this Stock Option, he or she will so notify the Company within 30 days after such disposition. 7. Responsibility for Taxes. The Optionee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Optionee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Optionee’s participation in the Plan and legally applicable to the Optionee (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Optionee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Optionee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items to the extent applicable. In this 

 

regard, the Optionee authorizes the Company or its agent to satisfy the obligations with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Optionee’s wages or other cash compensation paid to the Optionee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of Option Shares acquired upon exercise of the Stock Option either through a voluntary sale or through a mandatory sale arranged by the Company (on the Optionee’s behalf pursuant to this authorization without further consent); or (iii) withholding in Option Shares to be issued upon exercise of the Option a number of shares of Stock with an aggregate Fair Market Value that would satisfy the minimum withholding amount due; or (iv) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates in the Grantee’s jurisdiction, in which case the Optionee will receive a refund of any over- withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of Option Shares subject to the exercised Stock Option, notwithstanding that a number of the Option Shares are held back solely for the purpose of paying the Tax-Related Items. (c) Finally, the Optionee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the Option Shares or the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her obligations in connection with the Tax-Related Items. 8. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Optionee at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; (d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming an employment contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; 

 

(j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s employment relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee is employed or the terms of the Optionee’s employment agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Employer, the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Employer, the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Employer, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the 

 

Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Insider Trading Restrictions/Market Abuse Laws. The Optionee acknowledges that, depending on the Optionee’s country of residence, the Optionee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Optionee’s ability to acquire or sell Option Shares or rights to Option Shares (e.g., the Option) under the Plan during such times as the Optionee is considered to have “inside information” regarding the Company (as defined by the laws in the Optionee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Optionee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Optionee is advised to speak to his or her personal advisor on this matter. 17. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 18. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. 19. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. Dated: Optionee’s Signature Optionee’s name and address: NON-QUALIFIED STOCK OPTION AGREEMENT  FOR COMPANY EMPLOYEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: 

 

No. of Option Shares: Option Exercise Price per Share: [FMV on Grant Date] Grant Date: Expiration Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”) of the Company specified above at the Option Exercise Price per Share specified above subject to the terms and conditions set forth herein and in the Plan. This Stock Option is not intended to be an “incentive stock option” under Section 422 of the Internal Revenue Code of 1986, as amended. 1. Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as the Optionee remains an employee of the Company or a Subsidiary on such dates: Incremental Number of  Option Shares Exercisable Exercisability Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions hereof and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) through the delivery (or attestation to the ownership) of shares of Stock that have been purchased by the Optionee on the open market or that are beneficially owned by the Optionee and are not then subject to any restrictions under any Company plan and that otherwise satisfy any holding periods as may be required by the Administrator; (iii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; (iv) by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price; or (v) a combination of (i), (ii), (iii) and (iv) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price for the Option Shares, as set forth above, 

 

(ii) the satisfaction of any obligations for Tax-Related Items (as defined below) due in connection with the Option; (iii) the fulfillment of any other requirements contained herein or in the Plan or in any other agreement or provision of laws, and (iv) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. In the event the Optionee chooses to pay the purchase price by previously- owned shares of Stock through the attestation method, the number of shares of Stock transferred to the Optionee upon the exercise of the Stock Option shall be net of the Shares attested to. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements hereof and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 3. Termination of Employment. If the Optionee’s employment by the Company or a Subsidiary (as defined in the Plan) is terminated, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. (a) Termination Due to Death. If the Optionee’s employment terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Termination Due to Disability. If the Optionee’s employment terminates by reason of the Optionee’s disability (as determined by the Administrator), any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of such termination, may thereafter be exercised by the Optionee for a period of [12] months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. (c) Termination for Cause. If the Optionee’s employment terminates for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately and be of no further force and effect. For purposes hereof, “Cause” shall mean, unless otherwise provided in an employment agreement between the Company and the Optionee, a determination by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii) the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the Company or any Subsidiary. (d) Other Termination. If the Optionee’s employment terminates for any reason other than the Optionee’s death, the Optionee’s disability or Cause, and unless otherwise determined by the Administrator, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date of termination, for a period of three months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. The Administrator’s determination of the reason for termination of the Optionee’s employment shall be conclusive and binding on the Optionee and his or her representatives or legatees. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during 

 

the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. Responsibility for Taxes. The Optionee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Optionee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Optionee’s participation in the Plan and legally applicable to the Optionee (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Optionee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Optionee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items. In this regard, the Optionee authorizes the Company or its agent to satisfy the obligations with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Optionee’s wages or other cash compensation paid to the Optionee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of Option Shares acquired upon exercise of the Stock Option either through a voluntary sale or through a mandatory sale arranged by the Company (on the Optionee’s behalf pursuant to this authorization without further consent); or (iii) withholding in Option Shares to be issued upon exercise of the Option a number of shares of Stock with an aggregate Fair Market Value that would satisfy the minimum withholding amount due; or (iv) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Optionee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of Option Shares subject to the exercised Stock Option, notwithstanding that a number of the Option Shares are held back solely for the purpose of paying the Tax-Related Items. (c) Finally, the Optionee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the Option Shares or the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her obligations in connection with the Tax-Related Items. 7. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Optionee at any time. 8. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 9. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; 

 

(d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming an employment contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; (j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s employment relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee is employed or the terms of the Optionee’s employment agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Employer, the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Employer, the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 10. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 11. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Employer, Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as 

 

long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 12. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 13. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 14. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 15. Insider Trading Restrictions/Market Abuse Laws. The Optionee acknowledges that, depending on the Optionee’s country of residence, the Optionee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Optionee’s ability to acquire or sell Option Shares or rights to Option Shares (e.g., the Option) under the Plan during such times as the Optionee is considered to have “inside information” regarding the Company (as defined by the laws in the Optionee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Optionee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Optionee is advised to speak to his or her personal advisor on this matter. 16. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 17. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. 18. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. 

 

Dated: Optionee’s Signature Optionee’s name and address: NON-QUALIFIED STOCK OPTION AGREEMENT  FOR NON-EMPLOYEE DIRECTORS  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: No. of Option Shares: Option Exercise Price per Share: $ [FMV on Grant Date] Grant Date: Expiration Date: [No more than 10 years] Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above, who is a Director of the Company but is not an employee of the Company, an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”), of the Company specified above at the Option Exercise Price per Share specified above subject to the terms and conditions set forth herein and in the Plan. This Stock Option is not intended to be an “incentive stock option” under Section 422 of the Internal Revenue Code of 1986, as amended. 1. Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as the Optionee remains in service as a member of the Board on such dates: Incremental Number of  Option Shares Exercisable Exercisability Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions hereof and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the 

 

Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) through the delivery (or attestation to the ownership) of shares of Stock that have been purchased by the Optionee on the open market or that are beneficially owned by the Optionee and are not then subject to any restrictions under any Company plan and that otherwise satisfy any holding periods as may be required by the Administrator; (iii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; (iv) by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price; or (v) a combination of (i), (ii), (iii) and (iv) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price for the Option Shares, as set forth above, (ii) the satisfaction of any obligations for Tax-Related Items (as defined below) due in connection with the Option, (iii) the fulfillment of any other requirements contained herein or in the Plan or in any other agreement or provision of laws, and (iv) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. In the event the Optionee chooses to pay the purchase price by previously- owned shares of Stock through the attestation method, the number of shares of Stock transferred to the Optionee upon the exercise of the Stock Option shall be net of the Shares attested to. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements hereof and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 3. Termination as Director. If the Optionee ceases to be a Director of the Company, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. (a) Termination Due to Death. If the Optionee’s service as a Director terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Other Termination. If the Optionee ceases to be a Director for any reason other than the Optionee’s death, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date the Optionee ceased to be a Director, for a period of [six] months from the date the Optionee ceased to be a Director or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date the Optionee ceases to be a Director shall terminate immediately and be of no further force or effect. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 

 

5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. No Obligation to Continue as a Director. Neither the Plan nor this Stock Option confers upon the Optionee any rights with respect to continuance as a Director. 7. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company, the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount (if any) actually withheld by the Company. To the extent that the Company is required to withhold any Tax-Related Items, such withholding may be satisfied in accordance with the terms of the Plan. 8. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 9. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; (d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming an employment or other service contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; (j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s employment or other service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee provides services or the terms of the Optionee’s employment or service agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 

 

10. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 11. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Company and its Subsidiaries may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 12. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 13. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 14. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 15. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 16. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. 

 

17. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. Dated: Optionee’s Signature Optionee’s name and address: NON-QUALIFIED STOCK OPTION AGREEMENT  FOR NON-U.S. OPTIONEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Optionee: No. of Option Shares: Option Exercise Price per Share: $ [FMV on Grant Date] Grant Date: Expiration Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date specified above all or part of the number of shares of Common Stock, par value $0.01 per share (the “Stock”) of the Company specified above at the Option Exercise Price per Share specified above. This Stock Option shall be governed by and subject to the terms and conditions of the Plan and this Non-Qualified Stock Option Agreement for Non-U.S. Optionees (the “Stock Option Agreement”), including any special terms and conditions for the Optionee’s country set forth in any appendix to this Stock Option Agreement (the “Appendix”) (together with the Stock Option Agreement, the “Agreement”). This Stock Option is not intended to be an “incentive stock option” under Section 422 of the U.S. Internal Revenue Code of 1986, as amended. 

 

1. Exercisability Schedule. No portion of this Stock Option may be exercised until such portion shall have become exercisable. Except as set forth below, and subject to the discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the following number of Option Shares on the dates indicated so long as Optionee remains an employee or other service provider with the Company or a Subsidiary on such dates, as further described in Paragraph 3 of this Stock Option Agreement: Incremental Number of  Option Shares Exercisable Exercisability Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Once exercisable, this Stock Option shall continue to be exercisable at any time or times prior to the close of business on the Expiration Date, subject to the provisions of the Agreement and of the Plan. 2. Manner of Exercise. (a) The Optionee may exercise this Stock Option only in the following manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee may give written notice to the Administrator of his or her election to purchase some or all of the Option Shares purchasable at the time of such notice. This notice shall specify the number of Option Shares to be purchased. Payment of the purchase price for the Option Shares may be made by one or more of the following methods: (i) in cash, by certified or bank check or other instrument acceptable to the Administrator; (ii) by the Optionee delivering to the Company a properly executed exercise notice together with irrevocable instructions to a broker to promptly deliver to the Company cash or a check payable and acceptable to the Company to pay the option purchase price, provided that in the event the Optionee chooses to pay the option purchase price as so provided, the Optionee and the broker shall comply with such procedures and enter into such agreements of indemnity and other agreements as the Administrator shall prescribe as a condition of such payment procedure; (iii) if permitted by the Administrator, by a “net exercise” arrangement pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise by the largest whole number of shares with a Fair Market Value that does not exceed the aggregate exercise price; or (iv) a combination of (i), (ii) and (iii) above. Payment instruments will be received subject to collection. The transfer to the Optionee on the records of the Company or of the transfer agent of the Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full purchase price in the Agreement for the Option Shares, as set forth above, (ii) the satisfaction of any obligations for Tax-Related Items (as defined in Paragraph 6 below) due in connection with the Option, (iii) the fulfillment of any other requirements contained in the Agreement or in the Plan or in any other agreement or provision of laws, and (iii) the receipt by the Company of any agreement, statement or other evidence that the Company may require to satisfy itself that the issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and any subsequent resale of the shares of Stock will be in compliance with applicable laws and regulations. (b) The shares of Stock purchased upon exercise of this Stock Option shall be transferred to the Optionee on the records of the Company or of the transfer agent upon compliance to the satisfaction of the Administrator with all requirements under applicable laws or regulations in connection with such transfer and with the requirements of the Agreement and of the Plan. The determination of the Administrator as to such compliance shall be final and binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name shall have been entered as the stockholder of record on the books of the Company. Thereupon, the Optionee shall have full voting, dividend and other ownership rights with respect to such shares of Stock. (c) The minimum number of shares with respect to which this Stock Option may be exercised at any one time shall be 100 shares, unless the number of shares with respect to which this Stock Option is being exercised is the total number of shares subject to exercise under this Stock Option at the time. (d) Notwithstanding any other provision hereof or of the Plan, no portion of this Stock Option shall be exercisable after the Expiration Date hereof. 

 

3. Termination of Service Relationship. If the Optionee’s service relationship by the Company or its Subsidiaries is terminated, the period within which to exercise the Stock Option may be subject to earlier termination as set forth below. For purposes of this Stock Option, the Optionee’s service relationship will be considered terminated as of the date the Optionee is no longer actively providing services to the Company or any Subsidiary (regardless of the reason for such termination and whether or not later found to be invalid or in breach of labor laws in the jurisdiction where the Optionee is providing services or the terms of the Optionee’s service agreement, if any). Unless otherwise determined by the Company, (i) the Optionee’s right to vest in this Stock Option under the Plan, if any, will terminate as of such date and will not be extended by any notice period (e.g., the Optionee’s period of service would not include any contractual notice period or any period of “garden leave” or similar period mandated under employment laws in the jurisdiction where the Optionee is a service provider or the terms of the Optionee’s service agreement, if any); and (ii) the period (if any) during which the Optionee may exercise this Stock Option after such termination will commence on the date the Optionee ceases to actively provide services and will not be extended by any notice period mandated under labor laws in the jurisdiction where the Optionee is providing services. The Administrator shall have the exclusive discretion to determine when the Optionee is no longer actively providing services for purposes of his or her Stock Option grant (including whether the Optionee may still be considered to be providing services while on a leave of absence). (a) Termination Due to Death. If the Optionee’s service relationship terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of death, may thereafter be exercised by the Optionee’s legal representative or legatee, for a period of [12] months from the date of death or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of death shall terminate immediately and be of no further force or effect. (b) Termination Due to Disability. If the Optionee’s service relationship terminates by reason of the Optionee’s disability (as determined by the Administrator), any portion of this Stock Option outstanding on such date, to the extent exercisable on the date of such termination, may thereafter be exercised by the Optionee for a period of [12] months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. (c) Termination for Cause. If the Optionee’s service relationship terminates for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately and be of no further force and effect. For purposes hereof, “Cause” shall mean a determination by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii) the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to the Company or any Subsidiary. (d) Other Termination. If the Optionee’s service relationship terminates for any reason other than the Optionee’s death, the Optionee’s disability or Cause, and unless otherwise determined by the Administrator, any portion of this Stock Option outstanding on such date may be exercised, to the extent exercisable on the date of termination, for a period of three months from the date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on the date of termination shall terminate immediately and be of no further force or effect. The Administrator’s determination of the reason for termination of the Optionee’s service relationship shall be conclusive and binding on the Optionee and his or her representatives or legatees. 4. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Stock Option shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 5. Transferability. This Agreement is personal to the Optionee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or legatee. 6. Responsibility for Taxes. The Optionee acknowledges that, regardless of any action taken by the Company or, if different, any Subsidiary for which the Optionee renders services (the “Service Recipient”), the ultimate liability for all income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax-related items related to the Optionee’s participation in the Plan and legally applicable to the Optionee (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount actually withheld by the Company or the Service Recipient. The Optionee further acknowledges that the Company and/or the Service Recipient (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as 

 

applicable, the Optionee acknowledges that the Company and/or the Service Recipient (or former service recipient, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to make adequate arrangements satisfactory to the Company and/or the Service Recipient to satisfy all Tax-Related Items. In this regard, the Optionee authorizes the Company and/or the Service Recipient, or their respective agents, at their discretion, to satisfy the obligations with regard to all Tax-Related Items by one or a combination of the following: (a) withholding from the Optionee’s wages or other cash compensation paid to the Optionee by the Company and/or the Service Recipient; or (b) withholding from proceeds of the sale of Option Shares acquired upon exercise of the Stock Option either through a voluntary sale or through a mandatory sale arranged by the Company (on the Optionee’s behalf pursuant to this authorization without further consent); or (c) withholding in Option Shares to be issued upon exercise of the Option; or (d) by any other method deemed by the Company to comply with applicable laws. Depending on the withholding method, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Optionee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax purposes, the Optionee is deemed to have been issued the full number of Option Shares subject to the exercised Stock Option, notwithstanding that a number of the Option Shares are held back solely for the purpose of paying the Tax-Related Items. Finally, the Optionee agrees to pay to the Company or the Service Recipient any amount of Tax-Related Items that the Company or the Service Recipient may be required to withhold or account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the Option Shares or the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her obligations in connection with the Tax- Related Items. 7. No Obligation to Continue Service Relationship. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee’s service relationship and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the Optionee’s ervice relationship at any time. 8. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Stock Option and supersedes all prior agreements and discussions between the parties concerning such subject matter. 9. Nature of Grant. In accepting this Stock Option, the Optionee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company and it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of this Stock Option is voluntary and occasional and does not create any contractual or other right to receive future grants of stock options, or benefits in lieu of stock options, even if stock options have been granted in the past; (c) all decisions with respect to future stock option or other grants, if any, will be at the sole discretion of the Company; (d) this Stock Option grant and the Optionee’s participation in the Plan shall not be interpreted as forming a service contract with the Company; (e) the Optionee is voluntarily participating in the Plan; (f) this Stock Option and any Option Shares acquired under the Plan are not intended to replace any pension rights or compensation; (g) this Stock Option and any Option Shares acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of this Option Shares underlying the Stock Option is unknown, indeterminable, and cannot be 

 

predicted with certainty; (i) if the underlying Option Shares do not increase in value, this Stock Option will have no value; (j) if the Optionee exercises this Stock Option and acquires Option Shares, the value of such Option Shares may increase or decrease in value, even below the Option Exercise Price; (k) no claim or entitlement to compensation or damages shall arise from forfeiture of this Stock Option resulting from the termination of the Optionee’s service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Optionee is providing services or the terms of the Optionee’s service agreement, if any), and in consideration of the grant of this Stock Option to which the Optionee is otherwise not entitled, the Optionee irrevocably agrees never to institute any claim against the Company, the Service Recipient or any other Subsidiary, waives his or her ability, if any, to bring any such claim, and releases the Company, the Service Recipient and any other Subsidiary from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Optionee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; (l) unless otherwise provided in the Plan or by the Company in its discretion, this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to have this Stock Option or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock; and (m) neither the Company, the Service Recipient nor any other Subsidiary shall be liable for any foreign exchange rate fluctuation between the Optionee’s local currency and the United States Dollar that may affect the value of this Stock Option or of any amounts due to the Optionee pursuant to the exercise of this Stock Option or the subsequent sale of any Option Shares acquired upon exercise. 10. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Optionee’s participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares. The Optionee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 11. Data Privacy. The Optionee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Optionee’s personal data as described in this Agreement and any other Stock Option grant materials by and among, as applicable, the Company, the Service Recipient and any other Subsidiary for the exclusive purpose of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that the Company, the Service Recipient and any other Subsidiary may hold certain personal information about the Optionee, including, but not limited to, the Optionee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all stock options or any other entitlement to shares of stock awarded, canceled, exercised, vested, unvested or outstanding in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Optionee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Optionee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Optionee’s country. The Optionee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Optionee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Optionee’s participation in the Plan. The Optionee understands that Data will be held only as long as is necessary to implement, administer and manage the Optionee’s participation in the Plan. The Optionee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Optionee understands that he or she is providing the consents herein on a purely voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his or her consent, his or her service relationship with the Company, the Service Recipient or any other Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Optionee Stock Options or other equity 

 

awards or administer or maintain such awards. Therefore, the Optionee understands that refusing or withdrawing his or her consent may affect the Optionee’s ability to participate in the Plan. For more information on the consequences of the Optionee’s refusal to consent or withdrawal of consent, the Optionee understands that he or she may contact his or her local human resources representative. 12. Governing Law; Venue. This Stock Option grant and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including the courts where this grant is made and/or to be performed. 13. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Optionee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 14. Language. If the Optionee has received this Agreement, or any other document related to this Stock Option and/or the Plan translated into a language other than English and if the meaning of the translated version is different than the English version, the English version will control. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Optionee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Appendix. Notwithstanding any provisions in this Stock Option Agreement, this Stock Option grant shall be subject to any special terms and conditions set forth in any Appendix to this Stock Option Agreement for the Optionee’s country. Moreover, if the Optionee relocates to one of the countries included in the Appendix, the special terms and conditions for such country will apply to the Optionee, to the extent the Company determines that the application of such terms and conditions is necessary or advisable for legal or administrative reasons. The Appendix constitutes part of this Stock Option Agreement. 18. Insider Trading Restrictions/Market Abuse Laws. The Optionee acknowledges that, depending on the Optionee’s country of residence, the Optionee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Optionee’s ability to acquire or sell Option Shares or rights to Option Shares (e.g. , the Option) under the Plan during such times as the Optionee is considered to have “inside information” regarding the Company (as defined by the laws in the Optionee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Optionee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Optionee is advised to speak to his or her personal advisor on this matter. 19. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any Option Shares purchased upon exercise of this Stock Option, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Optionee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 20. Waiver. The Optionee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan participant. ZENDESK, INC. By: Title: The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Optionee (including through an online acceptance process) is acceptable. 

 

Dated: Optionee’s Signature Optionee’s name and address: APPENDIX  TO THE  STOCK OPTION AGREEMENT FOR NON-U.S. OPTIONEES Terms and Conditions This Appendix includes additional terms and conditions that govern this Stock Option if the Optionee works and/or resides in one of the countries listed below. If the Optionee is a citizen or resident of a country other than the one in which the Optionee is currently working and/or residing (or is considered as such for local law purposes), or the Optionee transfers employment to a different country after this Stock Option is granted, the Company will, in its discretion, determine the extent to which the terms and conditions contained herein will apply to the Optionee. Notifications This Appendix also includes information regarding certain other issues of which the Optionee should be aware with respect to the Optionee’s participation in the Plan. The information is based on the securities, exchange control and other laws in effect in the respective countries as of December 2013. Such laws are often complex and change frequently. As a result, the Company strongly recommends that the Optionee not rely on the information noted herein as the only source of information relating to the consequences of participation in the Plan because the information may be out-of-date at the time the Optionee vests in or exercises this Stock Option or sells any Option Shares acquired at exercise. In addition, the information contained herein is general in nature and may not apply to the Optionee’s particular situation. As a result, the Company is not in a position to assure the Optionee of any particular result. Accordingly, the Optionee is strongly advised to seek appropriate professional advice as to how the relevant laws in the Optionee’s country may apply to the Optionee’s individual situation. If the Optionee is a citizen or resident of a country other than the one in which the Optionee is currently working and/or residing (or is considered as such for local law purposes), or if the Optionee transfers employment to a different country after this Stock Option is granted, the notifications contained in this Appendix may not be applicable to the Optionee in the same manner. Capitalized terms used but not defined in this Appendix shall have the same meanings assigned to them in the Plan and the Stock Option Agreement. AUSTRALIA Terms and Conditions Exercisability Schedule. The following provision supplements Paragraph 1 of the Stock Option Agreement: The Optionee shall not be permitted to exercise this Stock Option when the Fair Market Value per Option Share is equal to or less than the Option Exercise Price. If all or a portion of this Stock Option vests when the Fair Market Value per Option Share is equal to or less than the Option Exercise Price, this Stock Option may only be exercised starting on the first U.S. business day following the day on which the Fair Market Value per Option Share exceeds the Option Exercise Price. If the first U.S. business day following the day on which the Fair Market Value per Option Share exceeds the Option Exercise Price falls in closed trading window (determined under applicable law or pursuant to the Company’s insider trading policy, if any), this Stock Option may be exercised only on the first U.S. business day following such closed trading window, provided the Fair Market Value per Option Share exceeds the Option Exercise Price on such day. 

 

Expiration Date. Notwithstanding the Expiration Date set forth in the Stock Option Agreement, this Stock Option shall expire on the day immediately preceding the seventh (7th) anniversary of the Grant Date. Notifications Securities Law Information. If the Optionee acquires Option Shares under the Plan and offers the Option Shares for sale to a person or entity resident in Australia, the offer may be subject to disclosure requirements under Australian law. The Optionee should consult with his or her personal legal advisor before making any such offer in Australia. BRAZIL Terms and Conditions Compliance with Law. The Optionee must comply with applicable Brazilian laws and is responsible for paying any and all applicable taxes associated with the exercise of this Stock Option, the receipt of any dividends, and the sale of Option Shares acquired under the Plan. Notifications Exchange Control Information. If the Optionee is resident or domiciled in Brazil, the Optionee will be required to submit an annual declaration of assets and rights held outside of Brazil to the Central Bank of Brazil if the aggregate value of such assets and rights equals or exceeds US$100,000. Assets and rights that must be reported include any Option Shares acquired under the Plan. Foreign individuals holding Brazilian visas are considered Brazilian residents for purposes of this reporting requirement and must declare at least the assets held abroad that were acquired subsequent to the date of admittance as a resident of Brazil. FRANCE Terms and Conditions Language Consent. By accepting this Stock Option, the Optionee confirms having read and understood the documents relating to this Stock Option (the Plan and the Agreement) which were provided to the Optionee in English. The Optionee accepts the terms of those documents accordingly. Reconnaissance Relative à la Langue Utilisée. En acceptant le attribution, le Participant confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui ont été communiqués au Participant en langue anglaise. Le Participant accepte les termes de ces documents en connaissance de cause. Notifications Foreign Asset/Account Reporting Information. If the Optionee maintains a foreign bank account, the Optionee is required to report such account to the French tax authorities on his or her annual tax return. GERMANY Notifications Exchange Control Information. Cross-border payments in excess of €12,500 must be reported monthly to the German Federal Bank (Bundesbank). In case of payments in connection with securities (including proceeds realized upon the sale of Option Shares or the receipt of any dividends), the report must be made by the 5th day of the month following the month in which the payment was received. Effective from September 2013, the report must be filed electronically. The form of report (“Allgemeine Meldeportal Statistik”) can be accessed via the Bundesbank’s website (www.bundesbank.de) and is available in both German and English. The Optionee is responsible for making this report. IRELAND Notifications Director Reporting Obligation. If the Optionee is a director, shadow director or secretary of a Subsidiary in Ireland, the Optionee must notify the Irish Subsidiary in writing within five business days of receiving or disposing of an interest in the Company (e.g., Stock Options, Option Shares), or within five business days of becoming aware of the event giving rise to the notification requirement or within five days of becoming a director or secretary if such an interest exists at the time. This notification requirement also applies with respect to the interests of the Optionee’s spouse or children under the age of 18 (whose interests will be attributed to the Optionee if the Optionee is a director, shadow director or secretary). JAPAN 

 

Notifications Exchange Control Information. If the Optionee pays more than ¥30,000,000 for the purchase of Option Shares in any one transaction, the Optionee must file an ex post facto Payment Report with the Ministry of Finance (through the Bank of Japan or the bank carrying out the transaction). The precise reporting requirements vary depending on whether the relevant payment is made through a bank in Japan. If the Optionee acquires Option Shares with a value in excess of ¥100,000,000 in a single transaction, the Optionee must also file an ex post facto Report Concerning Acquisition of Shares with the Ministry of Finance through the Bank of Japan within 20 days of acquiring the Option Shares. The forms to make these reports can be acquired at the Bank of Japan. A Payment Report is required independently of a Report Concerning Acquisition of Securities. Consequently, if the total amount that the Optionee pays on a one-time basis at exercise of this Stock Option exceeds ¥100,000,000, the Optionee must file both a Payment Report and a Report Concerning Acquisition of Securities. Foreign Asset/Account Reporting Information. The Optionee is required to report details of any assets held outside of Japan as of December 31, including Option Shares acquired under the Plan, to the extent such assets have a total net fair market value exceeding ¥50,000,000. Such report will be due by March 15 each year. The Optionee is responsible for complying with this reporting obligation and is advised to consult his or her personal tax advisor in this regard. PHILIPPINES Notifications Securities Law Information. The Optionee acknowledges that he or she is permitted to sell Option Shares acquired under the Plan through the designated Plan broker appointed by the Company (or such other broker to whom the Optionee transfers his or her Option Shares), provided that such sale takes place outside of the Philippines through the facilities of the [insert stock market on which shares will be listed] on which the Option Shares are listed. SINGAPORE Notifications Securities Law Information. The grant of the Stock Options is being made pursuant to the “Qualifying Person” exemption” under section 273(1)(f) of the Securities and Futures Act (Chapter 289, 2006 Ed.) (“SFA”). The Plan has not been lodged or registered as a prospectus with the Monetary Authority of Singapore. The Optionee should note that the Stock Options are subject to section 257 of the SFA and the Optionee will not be able to make (i) any subsequent sale of the Option Shares in Singapore or (ii) any offer of such subsequent sale of the Option Shares subject to the Stock Options in Singapore, unless such sale or offer in is made pursuant to the exemptions under Part XIII Division 1 Subdivision (4) (other than section 280) of the SFA. The Option Shares are currently traded on the [insert stock exchange on which shares will be listed], which is located outside of Singapore, under the ticker symbol “[insert]” and Option Shares acquired under the Plan may be sold through this exchange. Director Reporting Obligation. If the Optionee is a director, associate director or shadow director of a Singapore Subsidiary, he or she is subject to certain notification requirements under the Singapore Companies Act, regardless of whether he or she is a Singapore resident or employed in Singapore. Among these requirements is the obligation to notify the Singapore Subsidiary in writing when the Optionee receives or disposes of an interest (e.g., Stock Options, Option Shares) in the Company or a Subsidiary. These notifications must be made within two business days of acquiring or disposing of any interest in the Company or any Subsidiary or within two business days of becoming a director, associate director or shadow director if such an interest exists at that time. UNITED KINGDOM Terms and Conditions Responsibility for Taxes. The following provisions supplement Paragraph 6 of the Stock Option Agreement: If payment or withholding of income tax is not made within ninety (90) days of the event giving rise to the Tax-Related Items or such other period specified in Section 222(1)(c) of the U.K. Income Tax (Earnings and Pensions) Act 2003 (the “Due Date”), the amount of any uncollected income tax will constitute a loan owed by the Optionee to the Service Recipient, effective on the Due Date. The loan will bear interest at the then-current official rate of Her Majesty’s Revenue and Customs (“HMRC”) and it will be immediately due and repayable by the Optionee, and the Company or the Service Recipient may recover it at any time thereafter by any of the means referred to in Paragraph 6 of the Stock Option Agreement. Notwithstanding the foregoing, if the Optionee is a director or executive officer of the Company (within the meaning of Section 13(k) of the 1934 Act), the Optionee will not be eligible for such a loan to cover the unpaid income tax. In the event that the 

 

Optionee is such a director or executive officer and the income tax is not collected from or paid by the Optionee by the Due Date, the amount of any uncollected taxes will constitute a benefit to the Optionee on which additional income tax and national insurance contributions (“NICs”) will be payable. The Optionee will be responsible for reporting and paying any income tax due on this additional benefit directly to HMRC under the self-assessment regime and for paying to the Company or the Service Recipient, as applicable, any employee NICs due on this additional benefit, which the Company or the Service Recipient may recover from the Optionee by any of the means referred to in Paragraph 6 of the Stock Option Agreement. Joint Election. As a condition of the Optionee’s participation in the Plan and the exercise of the Stock Option, the Optionee shall accept any liability for secondary Class 1 NICs which may be payable by the Company and/or the Service Recipient in connection with the Stock Option and any event giving rise to Tax-Related Items (the “Employer’s Liability”). Without prejudice to the foregoing, the Optionee shall enter into a joint election with the Company or the Service Recipient, the form of such joint election being formally approved by HMRC (the “Joint Election”), and any other required consent or elections, including any such other joint elections as may be required between the Optionee and any successor to the Company and/or the Service Recipient. The Company and/or the Service Recipient may collect the Employer’s Liability from the Optionee by any of the means set forth in Paragraph 6 of the Stock Option Agreement. RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR COMPANY EMPLOYEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Restricted Stock Units: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the “Stock”) of the Company. 1. Restrictions on Transfer of Award. This Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as provided in Paragraph 2 of this Agreement and (ii) shares of Stock have been issued to the Grantee in accordance with the terms of the Plan and this Agreement. 2. Vesting of Restricted Stock Units. The restrictions and conditions of Paragraph 1 of this Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains an employee of the Company or a Subsidiary on such Dates. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as vested on such date. Incremental Number of  Restricted Stock Units Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 2. 

 

3. Termination of Employment. If the Grantee’s employment with the Company and its Subsidiaries terminates for any reason (including death or disability) prior to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock Units that have not vested as of such date shall automatically and without notice terminate and be forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal representatives will thereafter have any further rights or interests in such unvested Restricted Stock Units. For purposes of the Award, the Grantee’s employment will be considered terminated as of the date the Grantee is no longer actively providing services to the Company or any Subsidiary (regardless of the reason for such termination and whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee is employed or the terms of the Grantee’s employment agreement, if any). Unless otherwise determined by the Company, the Grantee’s right to vest in the Restricted Stock Units under the Plan, if any, will terminate as of such date and will not be extended by any notice period (e.g., the Grantee’s period of service would not include any contractual notice period or any period of “garden leave” or similar period mandated under employment laws in the jurisdiction where the Grantee is employed or the terms of the Grantee’s employment agreement, if any). The Administrator shall have the exclusive discretion to determine when the Grantee is no longer actively providing services for purposes of his or her Award (including whether the Grantee may still be considered to be providing services while on a leave of absence). 4. Issuance of Shares of Stock. As soon as practicable following each Vesting Date (but in no event later than two and one-half months after the end of the year in which the Vesting Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this Agreement on such date and the Grantee shall thereafter have all the rights of a stockholder of the Company with respect to such shares. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Agreement shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Grantee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Grantee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of the Restricted Stock Units, including, but not limited to, the grant, vesting or settlement of the Restricted Stock Units, the subsequent sale of any shares of Stock acquired under the Plan and the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the Restricted Stock Units to reduce or eliminate the Grantee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Grantee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the Employer, or their respective agents, at their discretion, to satisfy their withholding obligations, if any, with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Grantee’s wages or other cash compensation paid to the Grantee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of shares of Stock acquired upon settlement of the Restricted Stock Units either through a voluntary sale or through a mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to this authorization without further consent); or (iii) withholding from shares of Stock to be issued upon settlement of the Restricted Stock Units a number of shares with an aggregate Fair Market Value that would satisfy the required minimum withholding amount due; or (iv) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Grantee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in shares of Stock, 

 

for tax purposes, the Grantee is deemed to have been issued the full number of shares subject to the vested Restricted Stock Units, notwithstanding that a number of the shares are held back solely for the purpose of paying the Tax-Related Items. (c) Finally, the Grantee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the shares or the proceeds of the sale of shares of Stock if the Grantee fails to comply with his or her obligations in connection with the Tax-Related Items. 7. Section 409A of the Code. This Agreement shall be interpreted in such a manner that all provisions relating to the settlement of the Award are exempt from the requirements of Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code. 8. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Grantee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Grantee at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of the Restricted Stock Units is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been granted in the past; (c) all decisions with respect to future restricted stock units or other grants, if any, will be at the sole discretion of the Company; (d) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming an employment contract with the Company; (e) the Grantee is voluntarily participating in the Plan; (f) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (g) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (i) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s employment relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee is employed or the terms of the Grantee’s employment agreement, if any), and in consideration of the grant of the Restricted Stock Units to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Employer, the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Employer, the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agrees to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (j) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock Units or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the 

 

underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Employer, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock Units or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Insider Trading Restrictions/Market Abuse Laws. The Grantee acknowledges that, depending on the Grantee’s country of residence, the Grantee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Grantee’s ability to acquire or sell shares of Stock or rights to shares of Stock (e.g., Restricted Stock Units) under the Plan during such times as the Grantee is considered to have “inside information” regarding the Company (as defined by the laws in the Grantee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Grantee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Grantee is advised to speak to his or her personal advisor on this matter. 

 

18. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued upon settlement of the Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 19. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR NON-EMPLOYEE DIRECTORS  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Restricted Stock Units: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the “Stock”) of the Company. 1. Restrictions on Transfer of Award. This Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as 

 

provided in Paragraph 2 of this Agreement and (ii) shares of Stock have been issued to the Grantee in accordance with the terms of the Plan and this Agreement. 2. Vesting of Restricted Stock Units. The restrictions and conditions of Paragraph 1 of this Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains in service as a member of the Board on such Dates. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as vested on such date. Incremental Number of  Restricted Stock Units Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 2. 3. Termination of Service. If the Grantee’s service with the Company and its Subsidiaries terminates for any reason (including death or disability) prior to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock Units that have not vested as of such date shall automatically and without notice terminate and be forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal representatives will thereafter have any further rights or interests in such unvested Restricted Stock Units. 4. Issuance of Shares of Stock. As soon as practicable following each Vesting Date (but in no event later than two and one-half months after the end of the year in which the Vesting Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this Agreement on such date and the Grantee shall thereafter have all the rights of a stockholder of the Company with respect to such shares. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Agreement shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company, the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount (if any) actually withheld by the Company. To the extent that the Company is required to withhold upon settlement of this Award with respect to any Tax-Related Items, such withholding may be satisfied in accordance with the terms of the Plan. 7. Section 409A of the Code. This Agreement shall be interpreted in such a manner that all provisions relating to the settlement of the Award are exempt from the requirements of Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code. 8. No Obligation to Continue as a Director. Neither the Plan nor this Award confers upon the Grantee any rights with respect to continuance as a Director. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of the Restricted Stock Units is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been granted in the past; 

 

(c) all decisions with respect to future restricted stock units or other grants, if any, will be at the sole discretion of the Company; (d) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming an employment or other service contract with the Company; (e) the Grantee is voluntarily participating in the Plan; (f) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (g) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (i) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s employment or other service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee provides services or the terms of the Grantee’s employment or service agreement, if any), and in consideration of the grant of the Restricted Stock Units to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Company and its Subsidiaries from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agree to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (j) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock Units or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Company and any Subsidiary for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that the Company and its Subsidiaries may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee 

 

understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock Units or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued upon settlement of the Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 18. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: 

 

RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR NON-U.S. GRANTEES  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Restricted Stock Units: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the “Stock”) of the Company. The Award shall be governed by and subject to the terms of the Plan and this Restricted Stock Unit Award Agreement for Non-U.S. Grantees (the “Award Agreement”) including any special terms and conditions for the Grantee’s country set forth in any appendix to this Award Agreement (the “Appendix”) (together with the Award Agreement, the “Agreement”). 1. Restrictions on Transfer of Award. This Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as provided in Paragraph 2 of this Award Agreement and (ii) shares of Stock have been issued to the Grantee in accordance with the terms of the Plan and this Agreement. 2. Vesting of Restricted Stock Units. The restrictions and conditions of Paragraph 1 of this Award Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains an employee or other service provider with the Company or a Subsidiary on such Dates, as further described in Paragraph 3 of this Award Agreement. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as vested on such date. Incremental Number of  Restricted Stock Units Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 2. 3. Termination of Service Relationship. If the Grantee’s service relationship with the Company and its Subsidiaries terminates for any reason (including death or disability) prior to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock Units that have not vested as of such date shall automatically and without notice terminate and be forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal representatives will thereafter have any further rights or interests in such unvested Restricted Stock Units. For purposes of the Award, the Grantee’s service relationship will be considered terminated as of the date the Grantee is no longer actively providing services to the Company or any Subsidiary (regardless of the reason for such termination and whether or not later found to be invalid or in breach of labor laws in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service agreement, if any). Unless otherwise determined by the Company, the Grantee’s right to vest in the Restricted 

 

Stock Units under the Plan, if any, will terminate as of such date and will not be extended by any notice period (e.g., the Grantee’s period of service would not include any contractual notice period or any period of “garden leave” or similar period mandated under labor laws in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service agreement, if any). The Administrator shall have the exclusive discretion to determine when the Grantee is no longer actively providing services for purposes of his or her Award (including whether the Grantee may still be considered to be providing services while on a leave of absence). 4. Issuance of Shares of Stock. As soon as practicable following each Vesting Date (but in no event later than two and one-half months after the end of the year in which the Vesting Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this Award Agreement on such date and the Grantee shall thereafter have all the rights of a stockholder of the Company with respect to such shares. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Agreement shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company or, if different, any Subsidiary for which the Grantee renders services (the “Service Recipient”), the ultimate liability for all income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax-related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount actually withheld by the Company or the Service Recipient. The Grantee further acknowledges that the Company and/or the Service Recipient (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of the Restricted Stock Units, including, but not limited to, the grant, vesting or settlement of the Restricted Stock Units, the subsequent sale of any shares of Stock acquired under the Plan and the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the Restricted Stock Units to reduce or eliminate the Grantee’s liability for Tax-Related Items or achieve any particular tax result. Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Grantee acknowledges that the Company and/or the Service Recipient (or former service recipient, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to make adequate arrangements satisfactory to the Company and/or the Service Recipient to satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the Service Recipient, or their respective agents, at their discretion, to satisfy their withholding obligations, if any, with regard to all Tax-Related Items by one or a combination of the following: (1) withholding from the Grantee’s wages or other cash compensation paid to the Grantee by the Company and/or the Service Recipient; or (2) withholding from proceeds of the sale of shares of Stock acquired upon settlement of the Restricted Stock Units either through a voluntary sale or through a mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to this authorization without further consent); or (3) withholding in shares of Stock to be issued upon settlement of the Restricted Stock Units; or (4) by any other method deemed by the Company to comply with applicable laws. Depending on the withholding method, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Grantee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. If the obligation for Tax-Related Items is satisfied by withholding in shares of Stock, for tax purposes, the Grantee is deemed to have been issued the full number of shares subject to the vested Restricted Stock Units, notwithstanding that a number of the shares are held back solely for the purpose of paying the Tax-Related Items. Finally, the Grantee agrees to pay to the Company or the Service Recipient any amount of Tax-Related Items that the Company or the Service Recipient may be required to withhold or account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to issue or deliver the shares or the proceeds of the sale of shares of Stock if the Grantee fails to comply with his or her obligations in connection with the Tax-Related Items. 7. Section 409A of the Code. This Agreement shall be interpreted in such a manner that all provisions relating to the settlement of the Award are exempt from the requirements of Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code. 8. No Obligation to Continue Service Relationship. Neither the Company nor any Subsidiary is obligated by or as a result 

 

of the Plan or this Agreement to continue the Grantee’s service relationship and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the Grantee’s service relationship at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (i) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (ii) the grant of the Restricted Stock Units is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been granted in the past; (iii) all decisions with respect to future restricted stock units or other grants, if any, will be at the sole discretion of the Company; (iv) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming a service contract with the Company; (v) the Grantee is voluntarily participating in the Plan; (vi) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (vii) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (viii) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (ix) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service agreement, if any), and in consideration of the grant of the Restricted Stock Units to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Company, the Service Recipient or any other Subsidiary, waives his or her ability, if any, to bring any such claim, and releases, the Company, the Service Recipient and any other Subsidiary from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agree to execute any and all documents necessary to request dismissal or withdrawal of such claim; (x) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock Units or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock; and (xi) neither, the Company, the Service Recipient nor any other Subsidiary shall be liable for any foreign exchange rate fluctuation between the Grantee’s local currency and the United States Dollar that may affect the value of the Award or of any amounts due to the Grantee pursuant to settlement of the Award or the subsequent sale of any shares of Stock acquired upon settlement. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Company, the Service Recipient and any other Subsidiary for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. 

 

The Grantee understands that the Company, the Service Recipient and any other Subsidiary may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her service relationship with the Company, the Service Recipient or any other Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock Units or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Language. If the Grantee has received this Agreement, or any other document related to the Award and/or the Plan translated into a language other than English and if the meaning of the translated version is different than the English version, the English version will control. 16. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 17. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 18. Appendix. Notwithstanding any provisions in this Award Agreement, the Award shall be subject to any special terms and conditions set forth in any Appendix to this Award Agreement for the Grantee’s country. Moreover, if the Grantee relocates to one of the countries included in the Appendix, the special terms and conditions for such country will apply to the Grantee, to the extent the Company determines that the application of such terms and conditions is necessary or advisable for legal or administrative reasons. The Appendix constitutes part of this Award Agreement. 19. Insider Trading Restrictions/Market Abuse Laws. The Grantee acknowledges that, depending on the Grantee’s country of residence, the Grantee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Grantee’s ability to acquire or sell shares of Stock or rights to shares of Stock (e.g., Restricted Stock Units) under the Plan during such times as the Grantee is considered to have “inside information” regarding the Company (as defined by the laws in the Grantee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may 

 

be imposed under any applicable Company insider trading policy. The Grantee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Grantee is advised to speak to his or her personal advisor on this matter. 20. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued upon settlement of the Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 21. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: APPENDIX  TO THE  RESTRICTED STOCK UNIT AWARD AGREEMENT  FOR NON-U.S. GRANTEES Terms and Conditions This Appendix includes additional terms and conditions that govern the Award if the Grantee works and/or resides in one of the countries listed below. If the Grantee is a citizen or resident of a country other than the one in which the Grantee is currently working and/or residing (or is considered as such for local law purposes), or the Grantee transfers employment to a different country after the Award is granted, the Company will, in its discretion, determine the extent to which the terms and conditions contained herein will apply to the Grantee. Notifications This Appendix also includes information regarding certain other issues of which the Grantee should be aware with respect to the Grantee’s participation in the Plan. The information is based on the securities, exchange control and other laws in effect in the respective countries as of December 2013. Such laws are often complex and change frequently. As a result, the Company strongly recommends that the Grantee not rely on the information noted herein as the only source of information relating to the consequences of participation in the Plan because the information may be out-of-date at the time the Grantee vests in the Restricted Stock Units or sells any shares of Stock issued at settlement of the Award. 

 

In addition, the information contained herein is general in nature and may not apply to the Grantee’s particular situation. As a result, the Company is not in a position to assure the Grantee of any particular result. Accordingly, the Grantee is strongly advised to seek appropriate professional advice as to how the relevant laws in the Grantee’s country may apply to the Grantee’s individual situation. If the Grantee is a citizen or resident of a country other than the one in which the Grantee is currently working and/or residing (or is considered as such for local law purposes), or if the Grantee transfers employment to a different country after the Award is granted, the notifications contained in this Appendix may not be applicable to the Grantee in the same manner. Capitalized terms used but not defined in this Appendix shall have the same meanings assigned to them in the Plan and the Award Agreement. AUSTRALIA Notifications Securities Law Information. If the Grantee acquires shares of Stock under the Plan and offers the shares for sale to a person or entity resident in Australia, the offer may be subject to disclosure requirements under Australian law. The Grantee should consult with his or her personal legal advisor before making any such offer in Australia. BRAZIL Terms and Conditions Compliance with Law. The Grantee must comply with applicable Brazilian laws and is responsible for paying any and all applicable taxes associated with the settlement of the Award, the receipt of any dividends, and the sale of shares of Stock acquired under the Plan. Notifications Exchange Control Information. If the Grantee is a resident or is domiciled in Brazil, he or she will be required to submit an annual declaration of assets and rights held outside of Brazil to the Central Bank of Brazil if the aggregate value of such assets and rights equals or exceeds US$100,000. Assets and rights that must be reported include any shares of Stock acquired under the Plan. Foreign individuals holding Brazilian visas are considered Brazilian residents for purposes of this reporting requirement and must declare at least the assets held abroad that were acquired subsequent to the date of admittance as a resident of Brazil. DENMARK Notifications Securities/Tax Reporting Information. The Grantee may hold shares of Stock acquired under the Plan in a safety-deposit account (e.g., a brokerage account) with either a Danish bank or with an approved foreign broker or bank. If the shares of Stock are held with a foreign broker or bank, the Grantee is required to inform the Danish Tax Administration about the safety-deposit account. For this purpose, the Grantee must file a Form V (Erklaering V) with the Danish Tax Administration. Both the Grantee and the broker or bank must sign the Form V. By signing the Form V, the broker or bank undertakes an obligation, without further request each year, to forward information to the Danish Tax Administration concerning the shares of Stock in the safety-deposit account. In the event that the applicable broker or bank with which the account is held does not wish to, or, pursuant to the laws of the country in question, is not allowed to assume such obligation to report, the Grantee will be solely responsible for providing certain details regarding the foreign brokerage or bank account and any shares of Stock acquired in connection with the Plan and held in such account to the Danish Tax Administration as part of the Grantee’s annual income tax return. By signing the Form V, the Grantee authorizes the Danish Tax Administration to examine the account. A sample of the Declaration V can be found at the following website: www.skat.dk/getFile.aspx?Id=47392. In addition, if the Grantee opens a brokerage account (or a deposit account with a U.S. bank), the brokerage account (or bank account, as applicable) will be treated as a deposit account because cash can be held in the account. Therefore, the Grantee must also file a Form K (Erklaering K) with the Danish Tax Administration. Both the Grantee and the broker must sign the Form K. By signing the Form K, the broker or bank, as applicable, undertakes an obligation, without further request each year, to forward information to the Danish Tax Administration concerning the content of the deposit account. In the event that the applicable financial institution (broker or bank) with which the account is held does not wish to, or, pursuant to the laws of the country in question, is not allowed to assume such obligation to report, the Grantee will be solely responsible for providing certain details regarding the foreign brokerage or bank account to the Danish Tax Administration as part of the Grantee’s annual income tax return. By signing the Form K, the Grantee authorizes the Danish Tax Administration to examine the account. A sample of Declaration K can be found at the following website: www.skat.dk/getFile.aspx?Id=42409&newwindow=true. 

 

FRANCE Term and Conditions Language Consent. By accepting the Award, the Grantee confirms having read and understood the documents relating to this grant (the Plan and the Agreement) which were provided to the Grantee in English. The Grantee accepts the terms of those documents accordingly. Reconnaissance Relative à la Langue Utilisée. En acceptant le attribution, le Bénéficiaire confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui ont été communiqués au Bénéficiaire en langue anglaise. Le Bénéficiaire accepte les termes de ces documents en connaissance de cause. Notifications Foreign Asset/Account Reporting Information. If the Grantee maintains a foreign bank account, the Grantee is required to report such account to the French tax authorities on his or her annual tax return. GERMANY Notifications Exchange Control Information. Cross-border payments in excess of €12,500 must be reported monthly to the German Federal Bank ( Bundesbank ). In case of payments in connection with securities (including proceeds realized upon the sale of shares of Stock or the receipt of dividends), the report must be made by the 5th day of the month following the month in which the payment was received. Effective from September 2013, the report must be filed electronically. The form of report (“ Allgemeine Meldeportal Statistik “) can be accessed via the Bundesbank’s website (www.bundesbank.de) and is available in both German and English. The Grantee is responsible for making this report. IRELAND Notifications Director Reporting Obligation. If the Grantee is a director, shadow director or secretary of a Subsidiary in Ireland, the Grantee must notify the Irish Subsidiary in writing within five business days of receiving or disposing of an interest in the Company (e.g., Restricted Stock Units, shares of Stock), or within five business days of becoming aware of the event giving rise to the notification requirement or within five days of becoming a director or secretary if such an interest exists at the time. This notification requirement also applies with respect to the interests of the Grantee’s spouse or children under the age of 18 (whose interests will be attributed to the Grantee if the Grantee is a director, shadow director or secretary). JAPAN Notifications Foreign Asset/Account Reporting Information. The Grantee is required to report details of any assets held outside of Japan as of December 31, including shares of Stock acquired under the Plan, to the extent such assets have a total net fair market value exceeding ¥50,000,000. Such report will be due by March 15 each year. The Grantee is responsible for complying with this reporting obligation and is advised to consult with his or her personal tax advisor in this regard. PHILIPPINES Notifications Securities Law Information. The Grantee acknowledges that he or she is permitted to sell shares of Stock acquired under the Plan through the designated Plan broker appointed by the Company (or such other broker to whom the Grantee transfers his or her shares of Stock), provided that such sale takes place outside of the Philippines through the facilities of the [insert stock market on which shares will be listed] on which the shares are listed. SINGAPORE Notifications Securities Law Information. The grant of the Restricted Stock Units is being made pursuant to the “Qualifying Person” exemption” under section 273(1)(f) of the Securities and Futures Act (Chapter 289, 2006 Ed.) (“SFA”). The Plan has not been lodged or registered as a prospectus with the Monetary Authority of Singapore. The Grantee should note that the Restricted Stock Units are subject to section 257 of the SFA and the Grantee will not be able to make (i) any subsequent sale of the shares of Stock in 

 

Singapore or (ii) any offer of such subsequent sale of the shares of Stock subject to the Restricted Stock Units in Singapore, unless such sale or offer in is made pursuant to the exemptions under Part XIII Division 1 Subdivision (4) (other than section 280) of the SFA. The shares of Stock are currently traded on the [insert stock exchange on which shares will be listed], which is located outside of Singapore, under the ticker symbol “[insert]” and shares of Stock acquired under the Plan may be sold through this exchange. Director Reporting Obligation. If the Grantee is a director, associate director or shadow director of a Singapore Subsidiary, he or she is subject to certain notification requirements under the Singapore Companies Act, regardless of whether he or she is a Singapore resident or employed in Singapore. Among these requirements is the obligation to notify the Singapore Subsidiary in writing when the Grantee receives or disposes of an interest (e.g., Restricted Stock Units, shares of Stock) in the Company or a Subsidiary. These notifications must be made within two business days of acquiring or disposing of any interest in the Company or any Subsidiary or within two business days of becoming a director, associate director or shadow director if such an interest exists at that time. UNITED KINGDOM Terms and Conditions Responsibility for Taxes. The following provisions supplement Paragraph 6 of the Award Agreement: If payment or withholding of income tax is not made within ninety (90) days of the event giving rise to the Tax-Related Items or such other period specified in Section 222(1)(c) of the U.K. Income Tax (Earnings and Pensions) Act 2003 (the “Due Date”), the amount of any uncollected income tax will constitute a loan owed by the Grantee to the Service Recipient, effective on the Due Date. The loan will bear interest at the then-current official rate of Her Majesty’s Revenue and Customs (“HMRC”) and it will be immediately due and repayable by the Grantee, and the Company or the Service Recipient may recover it at any time thereafter by any of the means referred to in Paragraph 6 of the Award Agreement. Notwithstanding the foregoing, if the Grantee is a director or executive officer of the Company (within the meaning of Section 13(k) of the 1934 Act), the Grantee will not be eligible for such a loan to cover the unpaid income tax. In the event that the Grantee is such a director or executive officer and the income tax is not collected from or paid by the Grantee by the Due Date, the amount of any uncollected taxes will constitute a benefit to the Grantee on which additional income tax and national insurance contributions (“NICs”) will be payable. The Grantee will be responsible for reporting and paying any income tax due on this additional benefit directly to HMRC under the self-assessment regime and for paying to the Company or the Service Recipient, as applicable, any employee NICs due on this additional benefit, which the Company or the Service Recipient may recover from the Grantee by any of the means referred to in Paragraph 6 of the Award Agreement. Joint Election. As a condition of the Grantee’s participation in the Plan and vesting of the Restricted Stock Units, the Grantee shall accept any liability for secondary Class 1 NICs which may be payable by the Company and/or the Service Recipient in connection with the Award and any event giving rise to Tax-Related Items (the “Employer’s Liability”). Without prejudice to the foregoing, the Grantee shall enter into a joint election with the Company or the Service Recipient, the form of such joint election being formally approved by HMRC (the “Joint Election”), and any other required consent or elections, including any such other joint elections as may be required between the Grantee and any successor to the Company and/or the Service Recipient. The Company and/or the Service Recipient may collect the Employer’s Liability from the Grantee by any of the means set forth in Paragraph 6 of the Award Agreement. RESTRICTED STOCK AWARD AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN Name of Grantee: No. of Shares: Grant Date: Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants a Restricted Stock Award (an “Award”) to the Grantee named above. Upon 

 

acceptance of this Award, the Grantee shall receive the number of shares of Common Stock, par value $0.01 per share (the “Stock”) of the Company specified above, subject to the restrictions and conditions set forth herein and in the Plan. The Company acknowledges the receipt from the Grantee of consideration with respect to the par value of the Stock in the form of cash, past or future services rendered to the Company by the Grantee or such other form of consideration as is acceptable to the Administrator. 1. Award. The shares of Restricted Stock awarded hereunder shall be issued and held by the Company’s transfer agent in book entry form, and the Grantee’s name shall be entered as the stockholder of record on the books of the Company. Thereupon, the Grantee shall have all the rights of a stockholder with respect to such shares, including voting and dividend rights, subject, however, to the restrictions and conditions specified in Paragraph 2 below. The Grantee shall (i) sign and deliver to the Company a copy of this Award Agreement and (ii) deliver to the Company a stock power endorsed in blank. 2. Restrictions and Conditions. (a) Any book entries for the shares of Restricted Stock granted herein shall bear an appropriate legend, as determined by the Administrator in its sole discretion, to the effect that such shares are subject to restrictions as set forth herein and in the Plan. (b) Shares of Restricted Stock granted herein may not be sold, assigned, transferred, pledged or otherwise encumbered or disposed of by the Grantee prior to vesting. (c) If the Grantee’s employment with the Company and its Subsidiaries is voluntarily or involuntarily terminated for any reason (including death) prior to vesting of shares of Restricted Stock granted herein, all shares of Restricted Stock shall immediately and automatically be forfeited and returned to the Company. 3. Vesting of Restricted Stock. The restrictions and conditions in Paragraph 2 of this Agreement shall lapse on the Vesting Date or Dates specified in the following schedule so long as the Grantee remains an employee of the Company or a Subsidiary on such Dates. If a series of Vesting Dates is specified, then the restrictions and conditions in Paragraph 2 shall lapse only with respect to the number of shares of Restricted Stock specified as vested on such date. Incremental Number of  Shares Vested Vesting Date ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ ____________ ( %) ____________ Subsequent to such Vesting Date or Dates, the shares of Stock on which all restrictions and conditions have lapsed shall no longer be deemed Restricted Stock. The Administrator may at any time accelerate the vesting schedule specified in this Paragraph 3. 4. Dividends. Dividends on shares of Restricted Stock shall be paid currently to the Grantee. 5. Incorporation of Plan. Notwithstanding anything herein to the contrary, this Award shall be subject to and governed by all the terms and conditions of the Plan, including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning is specified herein. 6. Transferability. This Agreement is personal to the Grantee, is non-assignable and is not transferable in any manner, by operation of law or otherwise, other than by will or the laws of descent and distribution. 7. Responsibility for Taxes. The Grantee acknowledges that, regardless of any action taken by the Company or, if different, the Subsidiary which employs the Grantee (the “Employer”), the ultimate liability for all Federal, state and other income tax, social insurance, payroll tax, fringe benefits tax, payment on account or other tax related items related to the Grantee’s participation in the Plan and legally applicable to the Grantee (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount actually withheld by the Company or the Employer. The Grantee further acknowledges that the Company and/or the Employer (i) make no representations or undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of the Award, including, but not limited to, the grant or vesting of the Restricted Stock, the subsequent sale of any shares of Stock acquired under the Plan and the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no obligation to structure the terms of the grant or any aspect of the Restricted Stock to reduce or eliminate the Grantee’s liability for 

 

Tax-Related Items or achieve any particular tax result. Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction between the Grant Date and the date of any relevant taxable or tax withholding event, as applicable, the Grantee acknowledges that the Company and/or the Employer (or former employer, as applicable) may be required to withhold or account for Tax-Related Items in more than one jurisdiction. (a) Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to make adequate arrangements satisfactory to the Company and/or the Employer to satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the Employer, or their respective agents, at their discretion, to satisfy their withholding obligations, if any, with regard to all Tax-Related Items by one or a combination of the following: (i) withholding from the Grantee’s wages or other cash compensation paid to the Grantee by the Company and/or the Employer; or (ii) withholding from proceeds of the sale of shares of Stock that are no longer subject to restrictions either through a voluntary sale or through a mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to this authorization without further consent); or (iii) by any other method deemed by the Company to comply with applicable laws. (b) Depending on the withholding method and subject to the foregoing, the Company may withhold or account for Tax-Related Items by considering applicable minimum statutory withholding amounts or other applicable withholding rates, including maximum applicable rates, in which case the Grantee will receive a refund of any over-withheld amount in cash and will have no entitlement to the equivalent in shares. (c) Finally, the Grantee agrees to pay to the Company or the Employer any amount of Tax-Related Items that the Company or the Employer may be required to withhold or account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the means previously described. The Company may refuse to remove the restrictions on the shares of Stock if the Grantee fails to comply with his or her obligations in connection with the Tax-Related Items. (d) Election Under Section 83(b). The Grantee and the Company hereby agree that the Grantee may, within 30 days following the Grant Date of this Award, file with the Internal Revenue Service and the Company an election under Section 83(b) of the Internal Revenue Code. In the event the Grantee makes such an election, he or she agrees to provide a copy of the election to the Company. The Grantee acknowledges that he or she is responsible for obtaining the advice of his or her tax advisors with regard to the Section 83(b) election and that he or she is relying solely on such advisors and not on any statements or representations of the Company or any of its agents with regard to such election. 8. No Obligation to Continue Employment. Neither the Company nor any Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Grantee in employment and neither the Plan nor this Agreement shall interfere in any way with the right of the Company or any Subsidiary to terminate the employment of the Grantee at any time. 9. Integration. This Agreement constitutes the entire agreement between the parties with respect to this Award and supersedes all prior agreements and discussions between the parties concerning such subject matter. 10. Nature of Grant. In accepting the Award, the Grantee acknowledges, understands and agrees that: (a) the Plan is established voluntarily by the Company, it is discretionary in nature and it may be modified, amended, suspended or terminated by the Company at any time, to the extent permitted by the Plan; (b) the grant of the Restricted Stock is voluntary and occasional and does not create any contractual or other right to receive future grants of restricted stock, or benefits in lieu of restricted stock, even if restricted stock has been granted in the past; (c) all decisions with respect to future restricted stock or other grants, if any, will be at the sole discretion of the Company; (d) the Award and the Grantee’s participation in the Plan shall not be interpreted as forming an employment or other service contract with the Company; (e) the Grantee is voluntarily participating in the Plan; (f) the Award and any shares of Stock acquired under the Plan are not intended to replace any pension rights or compensation; (g) the Award and any shares of Stock acquired under the Plan, and the income and value of same, are not part of 

 

normal or expected compensation for any purpose, including, without limitation, calculating any severance, resignation, termination, redundancy, dismissal, end-of-service payments, bonuses, long-service awards, pension or retirement benefits or payments or welfare benefits or similar payments; (h) the future value of the shares of Stock underlying the Award is unknown, indeterminable, and cannot be predicted with certainty; (i) no claim or entitlement to compensation or damages shall arise from forfeiture of the Award resulting from the termination of the Grantee’s employment or other service relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of employment laws in the jurisdiction where the Grantee provides services or the terms of the Grantee’s employment or service agreement, if any), and in consideration of the grant of the Restricted Stock to which the Grantee is otherwise not entitled, the Grantee irrevocably agrees never to institute any claim against the Company or any of its Subsidiaries, waives his or her ability, if any, to bring any such claim, and releases the Company and any Subsidiary from any such claim; if, notwithstanding the foregoing, any such claim is allowed by a court of competent jurisdiction, then, by participating in the Plan, the Grantee shall be deemed irrevocably to have agreed not to pursue such claim and agree to execute any and all documents necessary to request dismissal or withdrawal of such claim; and (j) unless otherwise provided in the Plan or by the Company in its discretion, the Award and the benefits evidenced by this Agreement do not create any entitlement to have the Restricted Stock or any such benefits transferred to, or assumed by, another company nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction affecting the Stock. 11. No Advice Regarding Grant. The Company is not providing any tax, legal or financial advice, nor is the Company making any recommendations regarding the Grantee’s participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock. The Grantee is hereby advised to consult with his or her own personal tax, legal and financial advisors regarding his or her participation in the Plan before taking any action related to the Plan. 12. Data Privacy. The Grantee hereby explicitly and unambiguously consents to the collection, use and transfer, in electronic or other form, of the Grantee’s personal data as described in this Agreement and any other Award grant materials by and among, as applicable, the Employer, the Company and any of its Subsidiaries for the exclusive purpose of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that the Employer, the Company and its Subsidiaries may hold certain personal information about the Grantee, including, but not limited to, the Grantee’s name, home address and telephone number, date of birth, social insurance number or other identification number, salary, nationality, job title, any shares of stock or directorships held in the Company, details of all awards or any other entitlement to shares of Stock awarded, canceled, exercised, vested, unvested or outstanding in the Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and managing the Plan. The Grantee understands that Data will be transferred to the stock plan service provider selected by the Company, which is assisting the Company with the implementation, administration and management of the Plan. The Grantee understands that the recipients of the Data may be located in the United States or elsewhere, and that the recipient’s country (e.g., the United States) may have different data privacy laws and protections than the Grantee’s country. The Grantee understands that he or she may request a list with the names and addresses of any potential recipients of the Data by contacting his or her local human resources representative. The Grantee authorizes the Company, the stock plan service provider and any other possible recipients which may assist the Company (presently or in the future) with implementing, administering and managing the Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole purposes of implementing, administering and managing the Grantee’s participation in the Plan. The Grantee understands that Data will be held only as long as is necessary to implement, administer and manage the Grantee’s participation in the Plan. The Grantee understands that he or she may, at any time, view Data, request additional information about the storage and processing of Data, require any necessary amendments to Data or refuse or withdraw the consents herein, in any case without cost, by contacting in writing his or her local human resources representative. Further, the Grantee understands that he or she is providing the consents herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later seeks to revoke his or her consent, his or her employment status or service and career with the Company or any Subsidiary will not be adversely affected; the only adverse consequence of refusing or withdrawing consent is that the Company would not be able to grant the Grantee Restricted Stock or other equity awards or administer or maintain such awards. Therefore, the Grantee understands that refusing or withdrawing his or her consent may affect the Grantee’s ability to participate in the Plan. For more information on the consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee understands that he or she may contact his or her local human resources representative. 13. Governing Law; Venue. The Award and the provisions of this Agreement are governed by, and subject to, the laws of 

 

the State of Delaware, without regard to the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts for the United States for the Northern District of California, and no other courts, including any courts where this grant is made and/or to be performed. 14. Electronic Delivery and Acceptance. The Company may, in its sole discretion, decide to deliver any documents related to current or future participation in the Plan by electronic means. The Grantee hereby consents to receive such documents by electronic delivery and agrees to participate in the Plan through an on-line or electronic system established and maintained by the Company or a third party designated by the Company. 15. Severability. The provisions of this Agreement are severable and if any one or more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the remaining provisions shall nevertheless be binding and enforceable. 16. Notices. Notices hereunder shall be mailed or delivered to the Company at its principal place of business and shall be mailed or delivered to the Grantee at the address on file with the Company or, in either case, at such other address as one party may subsequently furnish to the other party in writing. 17. Insider Trading Restrictions/Market Abuse Laws. The Grantee acknowledges that, depending on the Grantee’s country of residence, the Grantee may be subject to insider trading restrictions and/or market abuse laws, which may affect the Grantee’s ability to acquire or sell shares of Stock under the Plan during such times as the Grantee is considered to have “inside information” regarding the Company (as defined by the laws in the Grantee’s country). Any restrictions under these laws or regulations are separate from and in addition to any restrictions that may be imposed under any applicable Company insider trading policy. The Grantee acknowledges that it is his or her responsibility to comply with any applicable restrictions, and the Grantee is advised to speak to his or her personal advisor on this matter. 18. Imposition of Other Requirements. The Company reserves the right to impose other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of Stock issued pursuant to this Award, to the extent the Company determines it is necessary or advisable for legal or administrative reasons, and to require the Grantee to sign any additional agreements or undertakings that may be necessary to accomplish the foregoing. 19. Waiver. The Grantee acknowledges that a waiver by the Company of breach of any provision of this Agreement shall not operate or be construed as a waiver of any other provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan participant. ZENDESK, INC. By: Title: The foregoing Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to the Grantee (including through an online acceptance process) is acceptable. Dated: Grantee’s Signature Grantee’s name and address: 

 

18 

 

    GLOBAL NON-QUALIFIED STOCK OPTION AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN  Name of Optionee:   No. of Option Shares:   Option Exercise Price per Share: US$   [FMV on Grant Date]  Grant Date:   Expiration Date:   Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through               the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants to the Optionee               named above an option (the “Stock Option”) to purchase on or prior to the Expiration Date                 specified above all or part of the number of shares of Common Stock, par value US$0.01 per                  share (the “Stock”) of the Company specified above at the Option Exercise Price per Share                specified above. This Stock Option shall be governed by and subject to the terms and conditions                 of the Plan and this Global Non-Qualified Stock Option Agreement (the “Stock Option              Agreement”), including any additional terms and conditions for the Optionee’s country set forth              in any appendix to this Stock Option Agreement (the “Appendix”) (together with the Stock               Option Agreement, the “Agreement”).  This Stock Option is not intended to be an “incentive stock option” under Section 422 of                 the U.S. Internal Revenue Code of 1986, as amended.  1. Exercisability Schedule​. No portion of this Stock Option may be exercised until             such portion shall have become exercisable. Except as set forth below, and subject to the                discretion of the Administrator (as defined in Section 2 of the Plan) to accelerate the               exercisability schedule hereunder, this Stock Option shall be exercisable with respect to the              following number of Option Shares on the dates indicated so long as Optionee remains an                employee or other service provider with the Company or a Subsidiary on such dates, as further                 described in Paragraph 3 of this Stock Option Agreement. For the avoidance of doubt, if the                 Optionee is employed or otherwise rendering services for a period prior to an Exercisability               Date, but has terminated employment and other service before the Exercisability Date, the              Optionee will not be entitled to any pro-rata exercisability of Stock Options.      Incremental Number of  Option Shares Exercisable  Exercisability Date  _____________ (___%) ____________  _____________ (___%) ____________  

 

  Once exercisable, this Stock Option shall continue to be exercisable at any time or times                prior to the close of business on the Expiration Date, subject to the provisions of the Agreement                  and of the Plan.   2. Manner of Exercise​.  (a) The Optionee may exercise this Stock Option only in the following            manner: from time to time on or prior to the Expiration Date of this Stock Option, the Optionee                   may give written notice to the Administrator of his or her election to purchase some or all of the                    Option Shares purchasable at the time of such notice. This notice shall specify the number of                 Option Shares to be purchased.  Payment of the purchase price for the Option Shares may be made by one or more of the                   following methods: (i) in cash, by certified or bank check or other instrument acceptable to the                Administrator; (ii) by the Optionee delivering to the Company a properly executed exercise              notice together with irrevocable instructions to a broker to promptly deliver to the Company cash                or a check payable and acceptable to the Company to pay the option purchase price, provided                 that in the event the Optionee chooses to pay the option purchase price as so provided, the                  Optionee and the broker shall comply with such procedures and enter into such agreements of                indemnity and other agreements as the Administrator shall prescribe as a condition of such               payment procedure; (iii) if permitted by the Administrator, by a “net exercise” arrangement             pursuant to which the Company will reduce the number of shares of Stock issuable upon exercise                 by the largest whole number of shares with a Fair Market Value that does not exceed the                  aggregate exercise price; or (iv) a combination of (i), (ii) and (iii) above. Payment instruments               will be received subject to collection.  The transfer to the Optionee on the records of the Company or of the transfer agent of the                   Option Shares will be contingent upon (i) the Company’s receipt from the Optionee of the full                 purchase price in the Agreement for the Option Shares, as set forth above, (ii) the satisfaction of                  any obligations for Tax-Related Items (as defined in Paragraph 6 below) due in connection with                the Option, (iii) the fulfillment of any other requirements contained in the Agreement or in the                 Plan or in any other agreement or provision of laws, and (iii) the receipt by the Company of any                    agreement, statement or other evidence that the Company may require to satisfy itself that the                issuance of Stock to be purchased pursuant to the exercise of Stock Options under the Plan and                  any subsequent resale of the shares of Stock will be in compliance with applicable laws and                 regulations.  (b) The shares of Stock purchased upon exercise of this Stock Option shall be              transferred to the Optionee on the records of the Company or of the transfer agent upon                 compliance to the satisfaction of the Administrator with all requirements under applicable laws              or regulations in connection with such transfer and with the requirements of the Agreement and                of the Plan. The determination of the Administrator as to such compliance shall be final and                 2      _____________ (___%) ____________  _____________ (___%) ____________  _____________ (___%) ____________  

 

  binding on the Optionee. The Optionee shall not be deemed to be the holder of, or to have any of                     the rights of a holder with respect to, any shares of Stock subject to this Stock Option unless and                    until this Stock Option shall have been exercised pursuant to the terms hereof, the Company or                 the transfer agent shall have transferred the shares to the Optionee, and the Optionee’s name                shall have been entered as the stockholder of record on the books of the Company. Thereupon,                 the Optionee shall have full voting, dividend and other ownership rights with respect to such                shares of Stock.  (c) The minimum number of shares with respect to which this Stock Option             may be exercised at any one time shall be 100 shares, unless the number of shares with respect to                    which this Stock Option is being exercised is the total number of shares subject to exercise under                  this Stock Option at the time.  (d) Notwithstanding any other provision hereof or of the Plan, no portion of             this Stock Option shall be exercisable after the Expiration Date hereof.  3. Termination of Service Relationship​. If the Optionee’s service relationship by the            Company or its Subsidiaries is terminated, the period within which to exercise the Stock Option                may be subject to earlier termination as set forth below. For purposes of this Stock Option, the                  Optionee’s service relationship will be considered terminated as of the date the Optionee is no                longer actively providing services to the Company or any Subsidiary (regardless of the reason for                such termination and whether or not later found to be invalid or in breach of labor laws in the                    jurisdiction where the Optionee is providing services or the terms of the Optionee’s service               agreement, if any). Unless otherwise determined by the Company, (i) the Optionee’s right to               vest in this Stock Option under the Plan, if any, will terminate as of such date and will not be                     extended by any notice period (​e.g​., the Optionee’s period of service would not include any                contractual notice period or any period of “garden leave” or similar period mandated under               employment laws in the jurisdiction where the Optionee is a service provider or the terms of the                  Optionee’s service agreement, if any); and (ii) the period (if any) during which the Optionee                may exercise this Stock Option after such termination will commence on the date the Optionee                ceases to actively provide services and will not be extended by any notice period mandated under                 labor laws in the jurisdiction where the Optionee is providing services. The Administrator shall               have the exclusive discretion to determine when the Optionee is no longer actively providing               services for purposes of his or her Stock Option grant (including whether the Optionee may still                 be considered to be providing services while on a leave of absence).  (a) Termination Due to Death​. If the Optionee’s service relationship          terminates by reason of the Optionee’s death, any portion of this Stock Option outstanding on                such date, to the extent exercisable on the date of death, may thereafter be exercised by the                  Optionee’s legal representative or legatee, for a period of 12 months from the date of death or                  until the Expiration Date, if earlier. Any portion of this Stock Option that is not exercisable on                  the date of death shall terminate immediately and be of no further force or effect.  (b) Termination Due to Disability​. If the Optionee’s service relationship          terminates by reason of the Optionee’s disability (as determined by the Administrator), any              portion of this Stock Option outstanding on such date, to the extent exercisable on the date of                  such termination, may thereafter be exercised by the Optionee for a period of 12 months from the                  3      

 

  date of termination or until the Expiration Date, if earlier. Any portion of this Stock Option that                  is not exercisable on the date of termination shall terminate immediately and be of no further                 force or effect.  (c) Termination for Cause​. If the Optionee’s service relationship terminates          for Cause, any portion of this Stock Option outstanding on such date shall terminate immediately                and be of no further force and effect. For purposes hereof, “Cause” shall mean a determination                 by the Administrator that the Optionee shall be dismissed as a result of (i) any material breach by                   the Optionee of any agreement between the Optionee and the Company or any Subsidiary; (ii)                the conviction of, indictment for or plea of nolo contendere by the Optionee to a felony or a                   crime involving moral turpitude; or (iii) any material misconduct or willful and deliberate              non-performance (other than by reason of disability) by the Optionee of the Optionee’s duties to                the Company or any Subsidiary.  (d) Other Termination​. If the Optionee’s service relationship terminates for          any reason other than the Optionee’s death, the Optionee’s disability or Cause, and unless               otherwise determined by the Administrator, any portion of this Stock Option outstanding on such               date may be exercised, to the extent exercisable on the date of termination, for a period of three                   months from the date of termination or until the Expiration Date, if earlier. Any portion of this                  Stock Option that is not exercisable on the date of termination shall terminate immediately and                be of no further force or effect.  The Administrator’s determination of the reason for termination of the Optionee’s service             relationship shall be conclusive and binding on the Optionee and his or her representatives or                legatees.  4. Incorporation of Plan​. Notwithstanding anything herein to the contrary, this           Stock Option shall be subject to and governed by all the terms and conditions of the Plan,                  including the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized                terms in this Agreement shall have the meaning specified in the Plan, unless a different meaning                 is specified herein.  5. Transferability​. This Agreement is personal to the Optionee, is non-assignable           and is not transferable in any manner, by operation of law or otherwise, other than by will or the                    laws of descent and distribution. This Stock Option is exercisable, during the Optionee’s              lifetime, only by the Optionee, and thereafter, only by the Optionee’s legal representative or               legatee.  6. Responsibility for Taxes​. The Optionee acknowledges that, regardless of any           action taken by the Company or, if different, any Subsidiary for which the Optionee renders                services (the “Service Recipient”), the ultimate liability for all income tax, social insurance,              payroll tax, fringe benefits tax, payment on account or other taxrelated items related to the                Optionee’s participation in the Plan and legally applicable or deemed applicable to the Optionee               (“Tax-Related Items”) is and remains the Optionee’s responsibility and may exceed the amount,              if any, actually withheld by the Company or the Service Recipient. The Optionee further               acknowledges that the Company and/or the Service Recipient (i) make no representations or              undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of               4      

 

  this Stock Option, including, but not limited to, the grant, vesting or exercise of this Stock                 Option, the subsequent sale of Option Shares acquired pursuant to such exercise and the receipt                of any dividends; and (ii) do not commit to and are under no obligation to structure the terms of                    the grant or any aspect of this Stock Option to reduce or eliminate the Optionee’s liability for                  Tax-Related Items or achieve any particular tax result. Further, if the Optionee is subject to                Tax-Related Items in more than one jurisdiction, the Optionee acknowledges that the Company              and/or the Service Recipient (or former service recipient, as applicable) may be required to               withhold or account for Tax-Related Items in more than one jurisdiction.  Prior to the relevant taxable or tax withholding event, as applicable, the Optionee agrees to                make adequate arrangements satisfactory to the Company and/or the Service Recipient to             satisfy all Tax-Related Items. In this regard, the Optionee authorizes the Company and/or the               Service Recipient, or their respective agents, at their discretion, to satisfy their withholding              obligations with regard to all Tax-Related Items by one or a combination of the following:   (a) withholding from the Optionee’s wages or other cash compensation          payable to the Optionee by the Company and/or the Service Recipient; or  (b) withholding from proceeds of the sale of Option Shares acquired upon            exercise of the Stock Option either through a voluntary sale or through a              mandatory sale arranged by the Company (on the Optionee’s behalf           pursuant to this authorization without further consent); or   (c) withholding in Option Shares to be issued upon exercise of the Option; or  (d) any other method deemed by the Company to comply with applicable            laws.  Depending on the withholding method, the Company may withhold or account for             Tax-Related Items by considering applicable minimum statutory withholding amounts or           other applicable withholding rates, including maximum applicable rates in the Optionee’s            jurisdiction(s). In the event of over-withholding, the Optionee may receive a refund of any               over-withheld amount in cash through the Service Recipient's regular payroll processes or             brokerage account (with no entitlement to the equivalent in Stock) or, if not refunded, the                Optionee may seek a refund from the local tax authorities. In the event of               under-withholding, the Optionee may be required to pay additional Tax-Related Items            directly to the applicable tax authority or to the Company and/or the Service Recipient. If the                 obligation for Tax-Related Items is satisfied by withholding in Option Shares, for tax              purposes, the Optionee is deemed to have been issued the full number of Option Shares                subject to the exercised Stock Option, notwithstanding that a number of the Option Shares               are held back solely for the purpose of paying the Tax-Related Items.  Finally, the Optionee agrees to pay to the Company or the Service Recipient any amount                of Tax-Related Items that the Company or the Service Recipient may be required to withhold or                 account for as a result of the Optionee’s participation in the Plan that cannot be satisfied by the                   means previously described. The Company may refuse to issue or deliver the Option Shares or                5      

 

  the proceeds of the sale of Option Shares if the Optionee fails to comply with his or her                   obligations in connection with the Tax-Related Items.   7. No Obligation to Continue Service Relationship​. Neither the Company nor any            Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Optionee’s                   service relationship and neither the Plan nor this Agreement shall interfere in any way with the                 right of the Company or any Subsidiary to terminate the Optionee’s service relationship at any                time.  8. Integration​. This Agreement constitutes the entire agreement between the parties           with respect to this Stock Option and supersedes all prior agreements and discussions between               the parties concerning such subject matter.  9. Nature of Grant​. In accepting this Stock Option, the Optionee acknowledges,            understands and agrees that:  (a) the Plan is established voluntarily by the Company, is discretionary in            nature and may be modified, amended, suspended or terminated by the Company at any time, to                 the extent permitted by the Plan;  (b) the grant of this Stock Option is exceptional, voluntary and occasional and             does not create any contractual or other right to receive future grants of stock options, or benefits                  in lieu of stock options, even if stock options have been granted in the past;   (c) all decisions with respect to future stock option or other grants, if any, will               be at the sole discretion of the Company;   (d) this Stock Option grant and the Optionee’s participation in the Plan shall             not be interpreted as forming a service contract with the Company;   (e) the Optionee is voluntarily participating in the Plan;   (f) this Stock Option and any Option Shares acquired under the Plan, and the              income from and value of same, are not intended to replace any pension rights or compensation;  (g) this Stock Option and any Option Shares acquired under the Plan, and the              income from and value of same, are not part of normal or expected compensation or salary for                  purposes of calculating any severance, resignation, termination, redundancy, dismissal,          end-of-service payments, holiday pay, bonuses, long-service awards, pension or retirement           benefits or payments or welfare benefits or similar mandatory payments;   (h) unless otherwise agreed with the Company, this Stock Option and any            Option Shares acquired under the Plan, and the income from and value of same, are not granted                  as consideration for, or in connection with, the service the Optionee may provide as a director of                  the Service Recipient or any other Subsidiary or affiliate;  (i) the future value of this Option Shares underlying the Stock Option is             unknown, indeterminable, and cannot be predicted with certainty;   6      

 

  (j) if the underlying Option Shares do not increase in value, this Stock Option              will have no value;   (k) if the Optionee exercises this Stock Option and acquires Option Shares,            the value of such Option Shares may increase or decrease in value, even below the Option                 Exercise Price;  (l) no claim or entitlement to compensation or damages shall arise from            forfeiture of this Stock Option resulting from the termination of the Optionee’s service              relationship (for any reason whatsoever, whether or not later found to be invalid or in breach of                  employment laws in the jurisdiction where the Optionee is providing services or the terms of the                 Optionee’s service agreement, if any);  (m) unless otherwise provided in the Plan or by the Company in its discretion,              this Stock Option and the benefits evidenced by this Agreement do not create any entitlement to                 have this Stock Option or any such benefits transferred to, or assumed by, another company nor                 to be exchanged, cashed out or substituted for, in connection with any corporate transaction               affecting the Stock; and  (n) the following provisions apply only if the Optionee is providing services            outside the United States:  (i) the Stock Option and the Option Shares subject to the Stock            Option are not part of normal or expected compensation or salary for any purpose; and  (ii) neither the Company, the Service Recipient nor any other          Subsidiary shall be liable for any foreign exchange rate fluctuation between the Optionee’s local               currency and the United States Dollar that may affect the value of this Stock Option or of any                   amounts due to the Optionee pursuant to the exercise of this Stock Option or the subsequent sale                  of any Option Shares acquired upon exercise.  10. No Advice Regarding Grant​. The Company is not providing any tax, legal or              financial advice, nor is the Company making any recommendations regarding the Optionee’s             participation in the Plan, or the Optionee’s acquisition or sale of the underlying Option Shares.                 The Optionee should consult with his or her own personal tax, legal and financial advisors                regarding his or her participation in the Plan before taking any action related to the Plan.  11. Data Privacy​. Unless the Optionee is subject to the data privacy provisions             contained in the Appendix attached hereto, the Optionee hereby explicitly and unambiguously             consents to the collection, use and transfer, in electronic or other form, of the Optionee’s                personal data as described in this Agreement and any other Stock Option grant materials by                and among, as applicable, the Company, the Service Recipient and any other Subsidiary for               the exclusive purpose of implementing, administering and managing the Optionee’s           participation in the Plan​.    The Optionee understands that the Company, the Service Recipient and any other             Subsidiary may hold certain personal information about the Optionee, including, but not             limited to, the Optionee’s name, home address and telephone number, e-mail address, date of               7      

 

  birth, social insurance number, passport number or other identification number (e.g., resident             registration number), salary, nationality, job title, any shares of stock or directorships held in               the Company, details of all stock options or any other entitlement to shares of Stock or                 equivalent benefits awarded, canceled, exercised, purchased, vested, unvested or outstanding           in the Optionee’s favor (“Data”), for the exclusive purpose of implementing, administering             and managing the Plan.       The Optionee understands that Data will be transferred to the stock plan service              provider selected by the Company, which is assisting the Company with the implementation,              administration and management of the Plan. The Optionee understands that the recipients of              the Data may be located in the United States or elsewhere, and that the recipient’s country                 may have different data privacy laws and protections than the Optionee’s country. The              Optionee understands that, if he or she resides outside the United States, he or she may                 request a list with the names and addresses of any potential recipients of the Data by                 contacting his or her local human resources representative. The Optionee authorizes the             Company, the stock plan service provider and any other possible recipients which may assist               the Company (presently or in the future) with implementing, administering and managing the              Plan to receive, possess, use, retain and transfer the Data, in electronic or other form, for the                  sole purposes of implementing, administering and managing the Optionee’s participation in            the Plan, including any requisite transfer of such Data as may be required to a broker, escrow                  agent or other third party with whom the Optionee may elect to deposit any Option Shares                 received upon exercise of the Stock Options. The Optionee understands that Data will be held                only as long as is necessary to implement, administer and manage the Optionee’s participation               in the Plan. The Optionee understands that, ​if he or she resides outside the United States, he                  or she may, at any time, view Data, request information about the storage and processing of                 Data, require any necessary amendments to Data or refuse or withdraw the consents herein,               in any case without cost, by contacting his or her local human resources representative.                Further, the Optionee understands that he or she is providing the consents herein on a purely                 voluntary basis. If the Optionee does not consent, or if the Optionee later seeks to revoke his                  or her consent, his or her service relationship with the Company, the Service Recipient or any                 other Subsidiary will not be affected; the only consequence of refusing or withdrawing              consent is that the Company would not be able to grant the Stock Options or other equity                  awards or administer to the Optionee or maintain such awards. Therefore, the Optionee              understands that refusing or withdrawing his or her consent may affect the Optionee’s ability               to participate in the Plan. For more information on the consequences of the Optionee’s               refusal to consent or withdrawal of consent, the Optionee understands that he or she may                contact his or her local human resources representative.    12. Governing Law; Venue​. This Stock Option grant and the provisions of this             Agreement are governed by, and subject to, the laws of the State of Delaware, without regard to                  the conflict of law provisions. For purposes of any action, lawsuit or other proceedings brought                to enforce this Agreement, relating to it, or arising from it, the parties hereby submit to and                  consent to the sole and exclusive jurisdiction of the courts of San Francisco County, California,                or the federal courts for the United States for the Northern District of California, and no other                  courts, including the courts where this grant is made and/or to be performed.  8      

 

  13. Electronic Delivery and Acceptance​. The Company may, in its sole discretion,            decide to deliver any documents related to current or future participation in the Plan by                electronic means. The Optionee hereby consents to receive such documents by electronic             delivery and agrees to participate in the Plan through an on-line or electronic system established                and maintained by the Company or a third party designated by the Company.  14. Language​. The Optionee acknowledges that he or she is sufficiently proficient in             English, or has consulted with an advisor who is sufficiently proficient in English, so as to allow                  the Optionee to understand the terms and conditions of this Agreement. If the Optionee has                received this Agreement, or any other document related to this Stock Option and/or the Plan                translated into a language other than English and if the meaning of the translated version is                 different than the English version, the English version will control.  15. Severability​. The provisions of this Agreement are severable and if any one or              more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the                 remaining provisions shall nevertheless be binding and enforceable.  16. Notices​. Notices hereunder shall be mailed or delivered to the Company at its              principal place of business and shall be mailed or delivered to the Optionee at the address on file                   with the Company or, in either case, at such other address as one party may subsequently furnish                  to the other party in writing.  17. Appendix​. Notwithstanding any provisions in this Agreement, this Stock Option           grant shall be subject to any additional terms and conditions set forth in any Appendix to this                  Agreement for the Optionee’s country. Moreover, if the Optionee relocates to one of the               countries included in the Appendix, the additional terms and conditions for such country will               apply to the Optionee, to the extent the Company determines that the application of such terms                 and conditions is necessary or advisable for legal or administrative reasons. The Appendix              constitutes part of this Agreement.  18. Insider Trading Restrictions/Market Abuse Laws​. The Optionee acknowledges         that the Optionee may be subject to insider trading restrictions and/or market abuse laws in                applicable jurisdictions, including but not limited to the United States, the Optionee’s country              and any stock plan service provider’s country, which may affect the Optionee’s ability to,               directly or indirectly, acquire or sell, or attempt to sell or otherwise dispose of Option Shares,                 rights to Option Shares (​e.g.​, the Option) or rights linked to the value of Option Shares during                  such times as the Optionee is considered to have “inside information” regarding the Company (as                defined by the laws in the applicable jurisdiction). Local insider trading laws and regulations               may prohibit the cancellation or amendment of orders the Optionee placed before he or she                possessed inside information. Furthermore, the Optionee could be prohibited from (i) disclosing             the inside information to any third party, including fellow employees (other than on a “need to                 know” basis), and (ii) “tipping” third parties or causing them otherwise to buy or sell securities.                 Any restrictions under these laws or regulations are separate from and in addition to any                restrictions that may be imposed under any applicable Company insider trading policy. The              Optionee acknowledges that it is his or her responsibility to comply with any applicable               restrictions, and the Optionee should consult with his or her personal advisor on this matter.   9      

 

  19. Foreign Asset/Account Reporting Requirements​. The Optionee acknowledges        that there may be certain foreign asset and/or account reporting requirements which may affect               the Optionee’s ability to acquire or hold Option Shares or cash received from participating in the                 Plan (including the proceeds of any dividends paid on Option Shares) in a brokerage or bank                 account outside the Optionee’s country. The Optionee may be required to report such accounts,               assets or related transactions to the tax or other authorities in his or her country. The Optionee                  also may be required to repatriate sale proceeds or other funds received as a result of                 participating in the Plan to the Optionee’s country within a certain time after receipt. The                Optionee acknowledges that it is his or her responsibility to comply with such regulations, and                the Optionee should consult with his or her personal advisor on this matter.  20. Imposition of Other Requirements​. The Company reserves the right to impose            other requirements on the Optionee’s participation in the Plan, on this Stock Option and on any                 Option Shares purchased upon exercise of this Stock Option, to the extent the Company               determines it is necessary or advisable for legal or administrative reasons, and to require the                Optionee to sign any additional agreements or undertakings that may be necessary to accomplish               the foregoing.  21. Clawback Policy​. In accepting this Award, the Optionee acknowledges,          understands, and agrees that this Stock Option, as well as all other Awards previously granted to                 the Optionee, whether vested or exercised (as applicable), shall be subject to the terms and                conditions of the Company’s clawback policy, as in effect from time to time.  22. Waiver​. The Optionee acknowledges that a waiver by the Company of breach of              any provision of this Agreement shall not operate or be construed as a waiver of any other                  provision of this Agreement, or of any subsequent breach by the Optionee or any other Plan                 participant.  10      

 

  ZENDESK, INC.  By:   Title:  The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the  undersigned.  Electronic acceptance of this Agreement pursuant to the Company’s instructions to  the Optionee (including through an online acceptance process) is acceptable.  Dated:   Optionee’s Signature    Optionee’s name and address:        11      

 

  APPENDIX  TO THE  GLOBAL STOCK OPTION AGREEMENT  Capitalized terms used but not defined in this Appendix shall have the same meanings assigned                to them in the Plan and the Stock Option Agreement.  Terms and Conditions  This Appendix includes additional terms and conditions that govern this Stock Option if the               Optionee works and/or resides in one of the countries listed below. If the Optionee is a citizen or                   resident of a country other than the one in which the Optionee is currently working and/or                 residing, is considered a resident of another country for local law purposes or if the Optionee                 transfers employment and/or residency to a different country after this Stock Option is granted,               the Company will, in its discretion, determine the extent to which the terms and conditions                contained herein will apply to the Optionee.   Notifications   This Appendix also includes information regarding certain other issues of which the Optionee              should be aware with respect to the Optionee’s participation in the Plan. The information is                based on the securities, exchange control and other laws in effect in the respective countries as of                  January 2021. Such laws are often complex and change frequently. As a result, the Company                strongly recommends ​that the Optionee not rely on the information noted herein as the only                source of information relating to the consequences of participation in the Plan because the               information may be out-of-date at the time the Optionee vests in or exercises this Stock Option                 or sells any Option Shares acquired at exercise.   In addition, the information contained herein is general in nature and may not apply to the                 Optionee’s particular situation. As a result, the Company is not in a position to assure the                 Optionee of any particular result. Accordingly, the Optionee is strongly advised to seek              appropriate professional advice as to how the relevant laws in the Optionee’s country may apply                to the Optionee’s individual situation.  If the Optionee is a citizen or resident of a country other than the one in which the Optionee is                     currently working and/or residing, is considered a resident of another country for local law               purposes or if the Optionee transfers employment and/or residency to a different country after               this Stock Option is granted, the notifications contained in this Appendix may not be applicable                to the Optionee in the same manner.    12    

 

  EUROPEAN UNION/EUROPEAN ECONOMIC AREA/UNITED KINGDOM  Terms and Conditions  Data Privacy Notification.  ​This section replaces Paragraph 11 of the Stock Option Agreement:  (a) The Optionee is hereby notified of the collection, use and transfer            outside of the European Union, European Economic Area or the United Kingdom as              described in this Agreement, in electronic or other form, of his or her Personal Data (defined                 below) by and among, as applicable, the Company, the Service Recipient and its other               Subsidiaries for the exclusive and legitimate purpose of implementing, administering and            managing my participation in the Plan. As such, by accepting the Stock Options, the Optionee                acknowledges the collection, use, processing and transfer of Personal Data as described             herein. The legal basis, where required, for the data processing is the Company’s legitimate               business interest.  (b) The Company and the Service Recipient hold certain personally          identifiable information about the Optionee, specifically, his or her name, home address, email              address and telephone number, date of birth, social security number, passport number or              other employee identification number, salary, nationality, job title, any common shares or             directorships held in the Company, details of all Stock Options or any other entitlement to                common shares awarded, canceled, purchased, vested, unvested or outstanding in the            Optionee’s favor, for the purpose of managing and administering the Plan (“ Personal Data”).               The Personal Data may be provided by the Optionee or collected, where lawful, from third                parties. The Company or the Service Recipient each act as controllers of the Personal Data                and will process the Personal Data in this context for the exclusive legitimate purpose of                implementing, administering and managing the Optionee’s participation in the Plan and            meeting related legal obligations associated with these actions.   (c) The processing will take place through electronic and non-electronic          means according to logics and procedures correlated to the purposes for which the Personal               Data was collected and with confidentiality and security provisions as set forth by applicable               laws and regulations. Personal Data will be accessible within the Company’s organization             only by those persons requiring access for purposes of the implementation, administration and              operation of the Plan and other aspects of the employment relationship and for the Optionee’s                participation in the Plan.  (d) The Company and the Employer will transfer Personal Data amongst           themselves as necessary for the purpose of implementation, administration and management            of the Optionee’s participation in the Plan, and the Company will further transfer Personal               Data to Charles Schwab Stock Plan Services which is assisting the Company with the               administration of the Plan. The Company may further transfer Personal Data to other third               parties that the Company may engage to assist with the administration of the Plan from time                 to time. These recipients may be located in the European Economic Area, the United               Kingdom or elsewhere throughout the world, such as the United States.   (e) By accepting the Stock Options, the Optionee understands that these           recipients may receive, possess, use, retain and transfer the Personal Data, in electronic or               other form, for purposes of implementing, administering and managing his or her             participation in the Plan, including any requisite transfer of such Personal Data as may be                13    

 

  required for the administration of the Plan and/or the subsequent holding of Option Shares on                the Optionee’s behalf to a broker or other third party with whom the Optionee may elect to                  deposit any shares acquired pursuant to the Plan. The Optionee further understands that he or                she may request a list with the names and addresses of any potential recipients of the                 Optionee’s Personal Data by contacting his or her local ​human resources manager or the               Company’s ​human resources ​department. When transferring Personal Data to these potential            recipients, the Company and the Service Recipient provide appropriate safeguards in            accordance with EU Standard Contractual Clauses or other legally binding and permissible             arrangements. The Optionee may request a copy of such safeguards from the Optionee’s local               human resources manager or the Company’s human resources department.  (f) To the extent provided by law, the Optionee may, at any time, have the               right to request: access to Personal Data, rectification of Personal Data, erasure of Personal               Data, restriction of processing of Personal Data, and portability of Personal Data. The              Optionee may also have the right to object, on grounds related to a particular situation, to the                  processing of Personal Data, as well as opt-out of the Plan herein, in any case without cost, by                   contacting in writing the Optionee’s human resources manager. The Optionee’s provision of             Personal Data is a contractual requirement. The Optionee understands, however, that the only              consequence of refusing to provide Personal Data is that the Company may not be able to                 grant other equity awards or administer or maintain such awards. For more information on               the consequences of the Optionee’s refusal to provide Personal Data, he or she understands               that he or she may contact his or her local human resources manager or the Company’s                 human resources department.  When the Company and the Service Recipient no longer need to use Personal Data for the                 purposes above or do not need to retain it for compliance with any legal or regulatory purpose,                  each will take reasonable steps to remove Personal Data from their systems and/or records               containing the Personal Data and/or take steps to properly anonymize it so that the Optionee                can no longer be identified from it.    AUSTRALIA    Notifications    Securities Law Information​. ​If the Optionee acquires Option Shares under the Plan and offers                the Option Shares for sale to a person or entity resident in Australia, the offer may be subject to                    disclosure requirements under Australian law. The Optionee should consult with his or her              personal legal advisor before making any such offer in Australia.     Exchange Control Information​. Exchange control reporting is required for inbound cash            transactions exceeding A$10,000 and inbound international fund transfers of any value, which do              not involve an Australian bank.  Tax Deferral​.  This Option is intended to qualify for deferred taxation treatment.      14    

 

  BRAZIL  Terms and Conditions  Nature of Grant​. The following provisions supplement Paragraph 9 of the Stock Option              Agreement.    By accepting and/or exercising this Stock Option, the Optionee acknowledges, understands and             agrees that (i) the Optionee is making an investment decision, (ii) the Optionee will be entitled to                  exercise this Stock Option, and receive Option Shares pursuant to this Stock Option, only if the                 vesting conditions are met and any necessary services are rendered by the Optionee between the                Grant Date and the vesting date(s), and (iii) the value of the underlying Option Shares is not                  fixed and may increase or decrease without compensation to the Optionee.    Compliance with Law​. ​By accepting this Stock Option, the Optionee acknowledges, understands             and agrees to comply with applicable Brazilian laws and to pay any and all applicable taxes                 associated with the exercise of this Stock Option, the receipt of any dividends, and the sale of                  Option Shares acquired under the Plan.    Notifications     Exchange Control Information​. If the Optionee is resident or domiciled in Brazil, the Optionee               will be required to submit an annual declaration of assets and rights held outside of Brazil,                 including any Option Shares acquired under the Plan, to the Central Bank of Brazil if the                 aggregate value of such assets and rights equals or exceeds US$1,000,000 (as of January 1,                2021). Quarterly reporting is required if such amount exceeds US$100,000,000. Foreign            individuals holding Brazilian visas are considered Brazilian residents for purposes of this             reporting requirement and must declare at least the assets held abroad that were acquired               subsequent to the date of admittance as a resident of Brazil.   CANADA  Terms and Conditions  Manner of Exercise​. The following provision supplements Paragraph 2 of the Stock Option  Agreement:  The Optionee is prohibited from paying the purchase price for the Option Shares by using a "net                  exercise" arrangement pursuant to Paragraph 2(a)(iii) of the Stock Option Agreement. The             Company reserves the right to permit this method of payment depending upon the development               of local law.  Responsibility for Taxes​:  The following provision supplements Paragraph 6 of the Stock Option  Agreement:   Notwithstanding the provisions in Paragraph 6 of the Stock Option Agreement, the Company              and/or the Service Recipient, or their respective agents, will not satisfy their withholding              15    

 

  obligations, if any, with regard to all Tax-Related Items by withholding in Option Shares to be                 issued upon exercise of the Option.   Termination of Service Relationship​. The following provision replaces the first paragraph of  Paragraph 3 of the Stock Option Agreement:  If the Optionee's service relationship by the Company or its Subsidiaries is terminated, the period                within which to exercise the Stock Option may be subject to earlier termination as set forth                 below. ​Fo​r purposes of this Stock Option, the Optionee’s service relationship will be considered               terminated (regardless of the reason for such termination and whether or not later found to be                 invalid or in breach of labor laws in the jurisdiction where the Optionee is rendering services or                  the terms of the Optionee's service agreement, if any) as of the date that is the earliest of (1) the                    date the Optionee’s service relationship is terminated, (2) the date the Optionee receives notice              of termination from the Service Recipient, or (3) the date the Optionee is no longer actively                providing service to the Company or any Subsidiary, regardless of any notice period or period of                 pay in lieu of such notice required under applicable law (including, but not limited to statutory                 law, regulatory law and/or common law). The Administrator shall have the exclusive discretion              to determine when the Optionee is no longer actively employed or providing services for               purposes of this Stock Option (including whether the Optionee may still be considered to be                providing services while on a leave of absence).  Notwithstanding the foregoing, if applicable employment standards legislation explicitly requires           continued vesting during a statutory notice period, the Optionee's right to vest in or exercise the                 Stock Option, if any, will terminate effective upon the expiration of the minimum statutory               notice period, but the Optionee will not earn or be entitled to pro-rated vesting if the vesting or                   exercise date falls after the end of the statutory notice period, nor will the Optionee be entitled to                   any compensation for lost vesting or exercisability.  The following provisions will apply if the Optionee is a resident of Quebec:  French Language Provision​. The parties acknowledge that it is their express wish that the               Agreement, as well as all documents, notices and legal proceedings entered into, given or               instituted pursuant hereto or relating directly or indirectly hereto, be drawn up in English.  Les parties reconnaissent avoir exigé la rédaction en anglais de la Convention, ainsi que de tous                 documents, avis et procédures judiciaires, exécutés, donnés ou intentés en vertu de, ou liés               directement ou indirectement à, la présente convention.  Data Privacy​. The following provision supplements Paragraph 11 of the Stock Option            Agreement:  The Optionee hereby authorizes the Company and the Company’s representatives to discuss with              and obtain all relevant information from all personnel involved in the administration and              operation of the Plan. The Optionee further authorizes the Company, the Service Recipient and               any of their respective affiliates and the administrator of the Plan to disclose and discuss the Plan                  with their advisors. The Optionee further authorizes the Company, the Service Recipient and any               of their respective affiliates to record such information and to keep such information in the                Optionee’s employee file.  16    

 

  Notifications  Securities Law Information​. The Optionee will not be permitted to sell or otherwise dispose of                the Option Shares acquired upon exercise of this Stock Option within Canada. The Optionee will                only be permitted to sell or dispose of any Option Shares if such sale or disposal takes place                   outside of Canada through the facilities of the New York Stock Exchange on which the Option                 Shares are listed or through such other exchange on which the Option Shares may be listed in the                   future.  DENMARK  Terms and Conditions   Stock Option Act​. By accepting this Stock Option, the Optionee acknowledges that he or she                received an Employer Statement (attached immediately below), translated into Danish, which is             being provided to comply with the Danish Stock Option Act (the “Act”), to the extent that the                  Act applies to the Stock Option.   The Act has been amended effective January 1, 2019, and the Optionee acknowledges that any                Stock Option grants made on or after January 1, 2019 is subject to the rules of the amended Act.                    Accordingly, the Optionee agrees that the treatment of the Stock Option upon the termination of                the Optionee’s Service Relationship is governed solely by Paragraph 3 of the Award Agreement               and any corresponding provisions in the Plan. The relevant termination provisions are also              detailed in the Employer Statement.  Please be aware that as set forth in Section 1 of the Act, the Act only applies to “employees” as                     that term is defined in Section 2 of the Act. If the Optionee is a member of the registered                    management of a Subsidiary in Denmark or otherwise does not satisfy the definition of               employee, the Optionee will not be subject to the Act and the Employer Statement will not apply                  to him or her.      17    

 

  EMPLOYER STATEMENT  Pursuant to Section 3(1) of the Danish Act on Stock Options in employment relations (the "Stock                 Option Act"), you are entitled to receive the following information regarding Zendesk, Inc.’s (the               "Company’s") stock option program in a separate written statement.  This statement contains only the information required to be mentioned under the Act while the                other terms and conditions of your stock option grant are described in detail in the 2014 Stock                  Option and Incentive Plan (the “Plan”) and the Global Non-Qualified Stock Option Agreement              (the “Agreement”), which have been given to you.   1. Date of grant of unfunded right to receive stock upon satisfying certain conditions  The grant date of your stock options is the date that the Board of Directors of the Company (the                    “Board”) or a committee thereof (the “Committee”) approved a grant for you and determined it                would be effective.  2. Terms or conditions for grant of a right to future award of stock  The grant of stock options will be at the sole discretion of the Board or the appropriate                  Committee. Employees of the Company and its subsidiaries are eligible to participate in the               Plan. The Company may decide, in its sole discretion, not to make any grants of stock options to                   you in the future. Under the terms of the Plan and the Agreement, you have no entitlement or                   claim to receive future stock options or other equity awards.  3. Vesting Date or Period  Generally, your stock options will vest over the course of a period of time, as provided in the                   Agreement. Your vested stock options are exercisable any time after vesting and before the               option is terminated or expires, which is stated in the Agreement.   4. Exercise Price  During the exercise period, the stock options can be exercised to purchase shares of the                Company’s common stock at a price determined by the Committee and set forth in the                Agreement.  5. Your rights upon termination of employment  If your service relationship with the Company and its subsidiaries is terminated, the              period within which to exercise the stock option may be subject to earlier termination as set forth                  below.   (a) Termination Due to Death​. If your service relationship terminates by           reason of your death, any portion of the stock option outstanding on such date, to the extent                  exercisable on the date of death, may thereafter be exercised by your legal representative or                legatee, for a period of 12 months from the date of death or until the Expiration Date (as defined                    18    

 

  in the Agreement), if earlier. Any portion of this stock option that is not exercisable on the date                   of death shall terminate immediately and be of no further force or effect.  (b) Termination Due to Disability​. If your service relationship terminates by           reason of your disability (as determined by the Administrator (as defined in the Plan)), any                portion of the stock option outstanding on such date, to the extent exercisable on the date of such                   termination, may thereafter be exercised by you for a period of 12 months from the date of                  termination or until the Expiration Date, if earlier. Any portion of the stock option that is not                  exercisable on the date of termination shall terminate immediately and be of no further force or                 effect.  (c) Termination for Cause​. If your service relationship terminates for Cause           (as defined in the Agreement), any portion of the stock option outstanding on such date shall                 terminate immediately and be of no further force or effect.   (d) Other Termination​. If your service relationship terminates for any reason           other than your death, your disability or Cause, and unless otherwise determined by the               Administrator, any portion of the stock option outstanding on such date may be exercised, to the                 extent exercisable on the date of termination, for a period of three months from the date of                  termination or until the Expiration Date, if earlier. Any portion of the stock option that is not                  exercisable on the date of termination shall terminate immediately and be of no further force or                 effect.  The Administrator’s determination of the reason for termination of your service relationship shall              be conclusive and binding on you and your representatives or legatees.  6. Financial aspects of participating in the Plan  The grant of stock options has no immediate financial consequences for you. The value of the                 stock options is not taken into account when calculating holiday allowances, pension             contributions or other statutory consideration calculated on the basis of salary. Shares of stock               are financial instruments and investing in stocks will always have financial risk. The future               value of Company shares is unknown and cannot be predicted with certainty.  Zendesk, Inc.     19    

 

  ARBEJDSGIVERERKLÆRING  I henhold til § 3, stk. 1, i lov om brug af køberet eller tegningsret m.v. i ansættelsesforhold                   ("Aktieoptionsloven") er du berettiget til i en særskilt skriftlig erklæring at modtage følgende              oplysninger om Zendesk, Inc.'s ("Selskabets") aktieoptionsordning.  Denne erklæring indeholder kun de oplysninger, der er nævnt i Aktieoptionsloven, mens de              øvrige vilkår og betingelser for din tildeling af aktieoptioner er nærmere beskrevet i "2014 Stock                Option and Incentive Plan" ("Ordningen") og i "Global Non-Qualified Stock Option Agreement"             ("Aftalen"), som du har fået udleveret.   1. Tidspunkt for tildeling af den vederlagsfri ret til at modtage aktier mod opfyldelse af                visse betingelser  Tidspunktet for tildelingen af aktieoptioner er den dato, hvor Selskabets Bestyrelse            ("Bestyrelsen") eller et bestyrelsesudvalg ("Udvalget") har godkendt tildelingen til dig og            fastslået, at den er gyldig.  2. Vilkår og betingelser for tildeling af retten til senere at modtage aktier  Tildelingen af aktieoptioner sker efter Bestyrelsens eller det relevante Udvalgs eget skøn.             Ordningen kan benyttes af medarbejdere i Selskabet og dets datterselskaber. Selskabet kan frit              vælge fremover ikke at tildele din nogen aktieoptioner. I henhold til Ordningens og Aftalens               bestemmelser har du ikke nogen ret til eller krav på fremover at modtage aktieoptioner eller                andre aktietildelinger.  3. Modningstidspunkt eller -periode  Aktieoptionerne modnes som udgangspunkt over en bestemt periode som anført i Aftalen.             Modnede aktieoptioner kan udnyttes på et hvilket som helst tidspunkt efter modningstidspunktet,             men inden de bortfalder eller udløber som angivet i Aftalen.   4. Udnyttelseskurs  I udnyttelsesperioden kan aktieoptionerne udnyttes til køb af ordinære aktier i Selskabet til en af                Udvalget fastsat kurs, der fremgår af Aftalen.  5. Din retsstilling i forbindelse med fratræden  Hvis dit ansættelsesforhold i Selskabet og dets datterselskaber ophører, kan fristen for at              udnytte aktieoptionerne fremrykkes som anført nedenfor.   (a) Ophør som følge af dødsfald​. Hvis dit ansættelsesforhold ophører, fordi           du afgår ved døden, kan den del af aktieoptionen, der endnu ikke er udnyttet på dødsdatoen - i                   det omfang den kan udnyttes på dette tidspunkt - herefter udnyttes af din stedfortræder eller                arving, i en periode på 12 måneder efter dødsdatoen eller i perioden indtil Udløbsdatoen (som                defineret i Aftalen), afhængig af hvilken periode, der først udløber. Såfremt en del af               20    

 

  aktieoptionen endnu ikke kan udnyttes på dødsdatoen, bortfalder denne del øjeblikkeligt og vil              ikke længere være gyldig.  (b) Ophør som følge af udarbejdsdygtighed​. Hvis dit ansættelsesforhold         ophører, fordi du bliver uarbejdsdygtig (efter Administratorens vurdering (​som defineret i            Ordningen)), kan den del af aktieoptionen, der endnu ikke er udnyttet på dette tidspunkt - i det                  omfang den kan udnyttes på ophørsdatoen - herefter udnyttes af dig i en periode på ​12 måneder                  efter ophørsdatoen eller i perioden indtil Udløbsdatoen, afhængig af hvilken periode, der først              udløber. Såfremt en del af aktieoptionen endnu ikke kan udnyttes på ophørsdatoen, bortfalder              denne del øjeblikkeligt og vil ikke længere være gyldig.  (c) Ophør grundet Cause​. Hvis dit ansættelsesforhold ophører grundet Cause          (som defineret i Aftalen), bortfalder den del af aktieoptionen, der endnu ikke er udnyttet på                ophørsdatoen, øjeblikkeligt og vil ikke længere være gyldig.   (d) Ophør af andre årsager​. Hvis dit ansættelsesforhold ophører af andre           årsager end din død, din uarbejdsdygtighed eller Cause, og Administratorens ikke beslutter             andet, kan den del af aktieoptionen, der endnu ikke er udnyttet på dette tidspunkt, udnyttes - i det                   omfang den kan udnyttes på ophørsdatoen - i en periode på tre måneder efter ophørsdatoen eller                 i perioden indtil Udløbsdatoen, afhængig af hvilken periode, der først udløber. Såfremt en del af                aktieoptionen endnu ikke kan udnyttes på ophørsdatoen, bortfalder denne del øjeblikkeligt og vil              ikke længere være gyldig.  Administratorens beslutning om årsagen til ansættelsesforholdets ophør er endelig og bindende            for dig og dine stedfortrædere eller arvinger.  6. Økonomiske aspekter ved deltagelse i Ordningen  Tildelingen af aktieoptioner har ingen umiddelbare økonomiske konsekvenser for dig. Værdien            af aktieoptionerne indgår ikke i beregningen af feriepenge, pensionsbidrag eller øvrige            lovbestemte, vederlagsafhængige ydelser. Aktier er finansielle instrumenter, og investering i           aktier vil altid være forbundet med en økonomisk risiko. Den fremtidige værdi af Selskabets               aktier kendes ikke og kan ikke forudsiges med sikkerhed.  Zendesk, Inc.    21    

 

  FRANCE  Terms and Conditions  Language Consent​. By accepting this Stock Option, the Optionee confirms having read and              understood the documents relating to this Stock Option (the Plan and the Agreement) which were                provided to the Optionee in English. The Optionee accepts the terms of those documents               accordingly.  Reconnaissance Relative à la Langue Utilisée​. En acceptant le attribution, l​e Participant             confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui                  ont été communiqués au Participant en langue anglaise. Le Participant accepte les termes de               ces documents en connaissance de cause.  Notifications  Stock Option Not Tax-Qualified​.​  The Stock Option is not intended to be French tax-qualified.  GERMANY  Notifications  Exchange Control Information​. Cross-border payments in excess of €12,500 must be reported             electronically to the German Federal Bank (​Bundesbank​) on a monthly basis. In case of               payments in connection with securities (including proceeds realized upon the sale of Option              Shares or the receipt of any dividends), the report must be made by the 5th day of the month                    following the month in which the payment was received. The form of report (“​Allgemeine               Meldeportal Statistik​”) can be accessed via the Bundesbank’s website (www.bundesbank.de) and            is available in both German and English. The Optionee is responsible for making this report, if                 applicable.  INDIA  Terms and Conditions  Manner of Exercise​. Notwithstanding anything to the contrary in the Plan or the Agreement, due                to legal restrictions in India, the Optionee will not be permitted to pay the purchase price by a                   “sell-to-cover” exercise (​i.e.​, whereby the Optionee delivers to the Company a properly executed              exercise notice together with irrevocable instructions to a broker to sell Option Shares sufficient               to cover the purchase price of Option Shares subject to the exercised Stock Option and any                 Tax-Related Items). The Company reserves the right to permit this manner of exercise              depending on the development of local law.  Notifications  Exchange Control Information​.​ Indian residents are required to repatriate any cash dividends             paid on Option Shares and any proceeds from the sale of such Option Shares to India within such                   period of time as may be required under applicable regulations. Upon repatriation, Indian              22    

 

  residents should obtain a foreign inward remittance certificate (“FIRC”) from the bank where              they deposit the foreign currency and should maintain the FIRC as evidence of the repatriation of                 funds in the event the Reserve Bank of India or the Service Recipient requests proof of                 repatriation.  IRELAND  Notifications  Director Reporting Obligation​. If the Optionee is a director, shadow director or secretary of a                Subsidiary in Ireland, and his or her interests in the Company (​e.g.​, Stock Options, Option                Shares) represent more than 1% of the Company’s voting share capital, the Optionee must notify                the Irish Subsidiary if he or she becomes aware of the event giving rise to the notification                  requirement or if the Optionee becomes a director or secretary if such an interest exists at the                  time. This notification requirement also applies with respect to the interests of the Optionee’s               spouse or children under the age of 18 (whose interests will be attributed to the Optionee if the                   Optionee is a director, shadow director or secretary).  ITALY  Terms and Conditions  Manner of Exercise​. The following provision supplements Paragraph 2 of the Stock Option  Agreement:   Due to local regulatory requirements, the Optionee understands that he or she may pay the                purchase price only by the method set forth in Paragraph 2(a)(ii) of the Stock Option Agreement.                 Depending upon the development of laws and the Optionee’s status as a resident of a country                 other than Italy, the Company reserves the right, in its sole discretion, to permit other manners of                  exercise permitted under the Plan.  Plan Document Acknowledgment​. In accepting the Stock Options, the Optionee acknowledges            that he or she has received a copy of the Plan and the Agreement and has reviewed the Plan and                     the Agreement in their entirety and fully understands and accepts all provisions of the Plan and                 the Agreement. The Optionee further acknowledges that he or she has read and specifically and                expressly approves the following paragraphs of the Stock Option Agreement: Paragraph 1:            Exercisability Schedule, Paragraph 2: Manner of Exercise; Paragraph 3: Termination of Service            Relationship; Paragraph 6: Responsibility for Taxes; Paragraph 7: No Obligation to Continue            Service Relationship; Paragraph 9: Nature of Grant; Paragraph 12: Governing Law; Venue;            Paragraph 13: Electronic Delivery and Acceptance; Paragraph 14: Language; Paragraph 20:            Imposition of Other Requirements; the Data Privacy provision contained in this Appendix and              Manner of Exercise provisions above.        23    

 

  JAPAN  Notifications  Exchange Control Information​. If the Optionee pays more than ¥30,000,000 for the purchase of               Option Shares in any one transaction, the Optionee must file an ​ex post facto Payment Report                 with the Ministry of Finance (through the Bank of Japan or the bank carrying out the                 transaction). The precise reporting requirements vary depending on whether the relevant            payment is made through a bank in Japan. If the Optionee acquires Option Shares with a value                  in excess of ¥100,000,000 in a single transaction, the Optionee must also file an ​ex post facto                  Report Concerning Acquisition of Shares with the Ministry of Finance through the Bank of               Japan within 20 days of acquiring the Option Shares. The forms to make these reports can be                 acquired at the Bank of Japan.  A Payment Report is required independently of a Report Concerning Acquisition of Securities.              Consequently, if the total amount that the Optionee pays on a one-time basis at exercise of this                  Stock Option exceeds ¥100,000,000, the Optionee must file both a Payment Report and a Report                Concerning Acquisition of Securities.  MEXICO  Terms and Conditions   Acknowledgement of the Stock Option Agreement​. By accepting this Stock Option, the             Optionee acknowledges that he or she has received a copy of the Plan and the Stock Option                  Agreement, including this Appendix, which he or she has reviewed. The Optionee further              acknowledges that he or she accepts all the provisions of the Plan and the Stock Option                 Agreement, including this Appendix. The Optionee also acknowledges that he or she has read               and specifically and expressly approves the terms and conditions set forth in the “Nature of                Grant” section of the Stock Option Agreement, which clearly provides as follows:  (1) The Optionee’s participation in the Plan does not constitute an acquired right;   (2) The Plan and the Optionee’s participation in it are offered by the Company on a wholly                 discretionary basis;   (3) The Optionee’s participation in the Plan is voluntary; and   (4) The Company and any of its Subsidiaries or affiliates are not responsible for any decrease                in the value of any Option Shares acquired under the Plan.   Labor Law Acknowledgement and Policy Statement​. By accepting this Stock Option, the             Optionee acknowledges that the Company, with registered offices at 1019 Market Street, San              Francisco, California 94103, U.S.A., is solely responsible for the administration of the Plan. The               Optionee further acknowledges that his or her participation in the Plan, the grant of Stock                Options and any acquisition of Option Shares under the Plan do not constitute an employment                relationship between the Optionee and the Company because the Optionee is participating in the               Plan on a wholly commercial basis and his or her sole employer is Zendesk, S. de R.L. de C.V.                    24    

 

  (“Zendesk-Mexico”), located at Avenida Presidente Masarik 111 piso 1, Colonia: Polanco V             Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560. Based on the foregoing,             the Optionee expressly acknowledges that the Plan and the benefits that he or she may derive                 from participation in the Plan do not establish any rights between the Optionee and the employer,                 Zendesk-Mexico, and do not form part of the employment conditions and/or benefits provided by               Zendesk-Mexico, and any modification of the Plan or its termination shall not constitute a               change or impairment of the terms and conditions of the Optionee’s employment.  The Optionee further understands that his or her participation in the Plan is the result of a                  unilateral and discretionary decision of the Company and, therefore, the Company reserves the              absolute right to amend and/or discontinue the Optionee’s participation in the Plan at any time,                without any liability to the Optionee.  Finally, the Optionee hereby declares that he or she does not reserve to him or herself any action                   or right to bring any claim against the Company for any compensation or damages regarding any                 provision of the Plan or the benefits derived under the Plan, and that he or she therefore grants a                    full and broad release to the Company, and its Subsidiaries, affiliates, branches, representation              offices, stockholders, officers, agents or legal representatives, with respect to any claim that may               arise.  Spanish Translation  Reconocimiento del Acuerdo de la Opción​. Al aceptar la Opción, el Beneficiario reconoce que               ha recibido y revisado una copia del Plan y del Acuerdo de la Opción, incluyendo este Apéndice.                  Además, el Beneficiario reconoce que acepta todas las disposiciones del Plan y del Acuerdo de                la Opción, incluyendo este Apéndice. El Beneficiario también reconoce que ha leído y aprobado               de forma expresa los términos y condiciones establecidos en la sección “Nature of Grant” del                Acuerdo de la Opción, que claramente establece lo siguiente:   (1) La participación del Beneficiario en el Plan  no constituye un derecho adquirido;   (2) El Plan y la participación del Beneficiario en lo mismo es ofrecido por la               Compañía de manera completamente discrecional;   (3) La participación del Beneficiario en el Plan  es voluntaria; y   (4) La Compañía y sus Subsidiarias o afiliadas no son responsables por ninguna             disminución en el valor de las Acciones adquiridas en virtud del Plan.  Reconocimiento del Derecho Laboral y Declaración de la Política​. Al aceptar la Opción, el               Beneficiario reconoce que la Compañía, con domicilio social en 1019 Market Street, San              Francisco, California 94103, EE.UU., es la única responsable por la administración del Plan.              Además, el Beneficiario reconoce que su participación en el Plan, la concesión de las Opciones                y cualquier adquisición de Acciones en virtud del Plan no constituyen una relación laboral entre                el Beneficiario y la Compañía, en virtud de que el Beneficiario está participando en el Plan                 sobre una base totalmente comercial y de que su único patrón es Zendesk, S. de R.L. de C.V.                   (“Zendesk-Mexico”), ubicado en Avenida Presidente Masarik 111 piso 1, Colonia: Polanco V             Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560. Por lo anterior, el             25    

 

  Beneficiario expresamente reconoce que el Plan y los beneficios que puedan derivarse de su               participación no establecen ningún derecho entre el Beneficiario y el patrón, Zendesk-Mexico, y              que no forman parte de las condiciones de trabajo y/o beneficios otorgados por Zendesk-Mexico,               y cualquier modificación al Plan o la terminación del mismo no constituirá un cambio o                modificación de los términos y condiciones del empleo del Beneficiario.  Además, el Beneficiario comprende que su participación en el Plan es el resultado de una                decisión discrecional y unilateral de la Compañía, por lo que la misma se reserva el derecho                 absoluto de modificar y/o suspender la participación del Beneficiario en el Plan en cualquier               momento, sin responsabilidad alguna para el Beneficiario.  Finalmente, el Beneficiario manifiesta que no se reserva acción o derecho alguno que origine               una demanda en contra de la Compañía, por cualquier indemnización o daño relacionado con               las disposiciones del Plan o de los beneficios otorgados en el mismo, y en consecuencia el                 Beneficiario libera de la manera más amplia y total de responsabilidad a la Compañía y sus                 Subsidiarias, afiliadas, sucursales, oficinas de representación, sus accionistas, funcionarios,          agentes o representantes legales con respecto a cualquier demanda que pudiera surgir.  Notifications  Securities Law Information​. The Stock Option, Option Shares and shares of Stock offered under               the Plan have not been registered with the National Register of Securities maintained by the                Mexican National Banking and Securities Commission and cannot be offered or sold publicly in               Mexico. In addition, the Plan, the Agreement and any other document relating to the Stock                Option may not be publicly distributed in Mexico. These materials are addressed to the Optionee                only because of the Optionee’s existing relationship with the Company and these materials              should not be reproduced or copied in any form. The offer contained in these materials does not                  constitute a public offering of securities but rather constitutes a private placement of securities               addressed specifically to individuals who are present service providers of Zendesk-Mexico made             in accordance with the provisions of the Mexican Securities Market Law, and any rights under                such offering shall not be assigned or transferred.  NETHERLANDS  There are no country-specific provisions.  NEW ZEALAND  Notifications  Securities Law Information​. The Optionee is being offered Stock Options which, if vested and               exercised, will entitle the Optionee to acquire Option Shares in accordance with the terms of the                 Stock Option Agreement and the Plan. The Option Shares, if issued, will give the Optionee a                 stake in the ownership of the Company. The Optionee may receive a return if dividends are                 paid.  26    

 

  If the Company runs into financial difficulties and is wound up, the Optionee will be paid only                  after all creditors have been paid. The Optionee may lose some or all of the Optionee’s                 investment, if any.  New Zealand law normally requires people who offer financial products to give information to               investors before they invest. This information is designed to help investors to make an informed                decision. The usual rules do not apply to this offer because it is made under an employee share                   scheme. As a result, the Optionee may not be given all the information usually required. The                 Optionee will also have fewer other legal protections for this investment. The Optionee should               ask questions, read all documents carefully, and seek independent financial advice before             committing.  The Option Shares are quoted on the New York Stock Exchange. This means that if the                 Optionee acquires Option Shares under the Plan, the Optionee may be able to sell the Option                 Shares on the New York Stock Exchange if there are interested buyers. The Optionee may get                 less than the Optionee invested.  The price will depend on the demand for the Option Shares.  For information on risk factors impacting the Company’s business that may affect the value of                the Option Shares, the Optionee should refer to the risk factors discussion on the Company’s                Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed with the                 U.S. Securities and Exchange Commission and are available online at www.sec.gov, as well as               on the Company’s “Investor Relations” website at        https://investor.zendesk.com/ir-home/default.aspx.  PHILIPPINES  Terms and Conditions  Responsibility for Taxes​. The following provisions supplement Paragraph 6 of the Stock Option              Agreement:  The Optionee is hereby advised that the Company and/or the Service Recipient, or their               respective agents, will satisfy their withholding obligations, if any, with regard to all Tax-Related               Items by withholding from proceeds of the sale of Option Shares acquired upon exercise of the                 Stock Option either through a voluntary sale or through a mandatory sale arranged by the                Company (on the Optionee’s behalf pursuant to this authorization without further consent).             Notwithstanding the foregoing, the Company and the Service Recipient reserve the right to              withhold applicable Tax-Related Items by any of the other methods set forth in Paragraph 6 of                 the Stock Option Agreement.   Notifications  Securities Law Information​. The grant of this Stock Option is being made pursuant to an                exemption from registration under Section 10.2 of the Philippines Securities Regulation Code             that has been approved by the Philippines Securities and Exchange Commission.    The risks of participating in the Plan include (without limitation) the risk of fluctuation in the                 price of the Stock on the New York Stock Exchange and the risk of currency fluctuations                 27    

 

  between the U.S. Dollar and the Optionee's local currency. The value of any Option Shares the                 Optionee may acquire under the Plan may decrease below the value of the Option Shares at                 exercise and fluctuations in foreign exchange rates between the Optionee's local currency and the               U.S. Dollar may affect the value any amounts due to the Optionee pursuant to the subsequent                 sale of any Option Shares acquired upon exercise. The Company is not making any               representations, projections or assurances about the value of the Option Shares now or in the                future.  For further information on risk factors impacting the Company's business that may affect the               value of the Option Shares, the Optionee may refer to the risk factors discussion in the                 Company's Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed                with the U.S. Securities and Exchange Commission and are available online at www.sec.gov/, as               well as on the Company's website at http://www.zendesk.com/ir-home/default.aspx. In addition,           the Optionee may receive, free of charge, a copy of the Company's Annual Report, Quarterly                Reports or any other reports, proxy statements or communications distributed to the Company's              stockholders by contacting Investor Relations at Zendesk, Inc. 1019 Market Street, San             Francisco, California 94103, U.S.    The Optionee acknowledges that he or she is permitted to sell Option Shares acquired under the                 Plan through the designated Plan broker appointed by the Company (or such other broker to                whom the Optionee transfers his or her Option Shares), provided that such sale takes place                outside of the Philippines through the facilities of the New York Stock Exchange on which the                 Option Shares are listed.  POLAND  Notifications  Exchange Control Information​. If the Optionee holds foreign securities (including Option            Shares) and maintain accounts abroad, he or she may be required to file certain reports with the                  National Bank of Poland. Specifically, if the value of securities and cash held in such foreign                 accounts exceeds PLN 7 million, the Optionee must file reports on the transactions and balances                of the accounts on a quarterly basis. Further, any fund transfers in excess of €15,000 (or PLN                  15,000 if such transfer of funds is connected with business activity of an entrepreneur) into or                 out of Poland must be effected through a bank in Poland. Polish residents are required to store                  all documents related to foreign exchange transactions for a period of five years.  SINGAPORE  Terms and Conditions   Sale of Option Shares​. The Option Shares subject to this Stock Option may not be offered for                  sale in Singapore prior to the six-month anniversary of the Grant Date, unless such sale or offer                  is made pursuant to the exemptions under Part XIII Division (1) Subdivision (4) (other than                section 280) of the Singapore Securities and Futures Act (Chap. 289, 2006 Ed.) (“SFA”).      28    

 

  Notifications  Securities Law Information​. The grant of this Stock Option is being made pursuant to the                “Qualifying Person” exemption under Section 273(1)(f) of the SFA and is not made with a view                 to this Stock Option or underlying Option Shares being subsequently offered for sale to any other                 party. The Plan has not been and will not be lodged or registered as a prospectus with the                   Monetary Authority of Singapore.  Director Reporting Obligation​. ​If the Optionee is a director, associate director or shadow               director of a Singapore Subsidiary, regardless of whether the Optionee is a Singapore resident or                employed in Singapore, he or she must notify the Singapore Subsidiary in writing within two                business days of: (i) receiving or disposing of an interest (​e.g.​, Options, Option Shares) in the                Company (ii) any change in a previously disclosed interest (​e.g.​, Options, Option Shares) or (iii)                becoming a director, associate director or shadow director, if such an interest exists at the time.   SPAIN  Terms and Conditions  Nature of Grant​.​  ​This provision supplements Paragraph 9 of the Stock Option Agreement:  In accepting this Stock Option, the Optionee consents to participate in the Plan and               acknowledges that he or she has received a copy of the Plan.  The Optionee understands that the Company has unilaterally, gratuitously and discretionally            decided to grant Stock Options under the Plan to individuals who may be employees of the                 Company or a Subsidiary throughout the world. The decision is a limited decision that is entered                 into upon the express assumption and condition that any grant will not economically or otherwise                bind the Company or any Subsidiary. Consequently, the Optionee understands that this Stock              Option is granted on the assumption and condition that this Stock Option and any Option Shares                 acquired upon exercise of this Stock Option are not part of any employment contract (either with                 the Company or any Subsidiary) and shall not be considered a mandatory benefit, salary for any                 purposes (including severance compensation) or any other right whatsoever. In addition, the             Optionee understands that this Stock Option would not be granted to the Optionee but for the                 assumptions and conditions referred to herein; thus, the Optionee acknowledges and freely             accepts that should any or all of the assumptions be mistaken or should any of the conditions not                   be met for any reason, then the grant of this Stock Option shall be null and void.  This Stock Option is a conditional right to Option Shares and will be forfeited in the case of the                    Optionee’s termination of employment. This will be the case even if (1) the Optionee is                considered to be unfairly dismissed without good cause; (2) the Optionee is dismissed for               disciplinary or objective reasons or due to a collective dismissal; (3) the Optionee terminates               employment due to a change of work location, duties or any other employment or contractual                condition; (4) the Optionee terminates employment due to unilateral breach of contract of the               Company or any of its Subsidiaries; or (5) the Optionee’s employment terminates for any other                reason whatsoever. Consequently, upon termination of the Optionee’s employment for any of             the reasons set forth above, the Optionee will automatically lose any rights to the unvested Stock                 Options granted to him or her as of the date of the Optionee’s termination of employment, as                  described in the Plan and the Stock Option Agreement.    29    

 

  Notifications  Securities Law Information​. No “offer of securities to the public,” as defined under Spanish law,                has taken place or will take place in the Spanish territory in connection with the grant of the                   Stock Options. The Agreement has not been nor will it be registered with the ​Comisión                Nacional del Mercado de Valores​, and does not constitute a public offering prospectus.  Exchange Control Information​. ​The Optionee must declare the acquisition and sale of Option              Shares to the ​Dirección General de Comercio y Inversiones ​(the “DGCI”) for statistical              purposes. Because the Optionee will not purchase or sell the Option Shares through the use of a                  Spanish financial institution, the Optionee must make the declaration himself or herself by filing               a D-6 form with the DGCI. Generally, the D-6 form must be filed each January while the Option                   Shares are owned as of December 31 of each year; however, if the value of the Option Shares or                    the sale proceeds exceed €1,502,530, a declaration must be filed within one month of the                acquisition or sale, as applicable.  THAILAND  Notifications  Exchange Control Information​. If the Optionee uses cash to exercise his or her Stock Option, the                 Optionee may remit funds up to US$1,000,000 per year for the purchase of Shares upon                application in an official form to a commercial bank in Thailand. If the Optionee uses a cashless                  method of exercise, no application will be required.   Thai residents realizing cash proceeds in excess of US$1,000,000 in a single transaction from the                sale of Option Shares or dividends paid on such Option Shares must immediately repatriate all                cash proceeds to Thailand and convert such proceeds to Thai Baht within 360 days of                repatriation or deposit the funds in an authorized foreign exchange account in Thailand. The               inward remittance must also be reported to the Bank of Thailand on a foreign exchange                transaction form. Failure to comply with these obligations may result in penalties assessed by the                Bank of Thailand. ​The Optionee should consult with his or her personal advisor prior to taking                 any action with respect to the remittance of proceeds into Thailand. The Optionee is responsible                for ensuring compliance with all exchange control laws in Thailand.  UNITED KINGDOM  Terms and Conditions   Responsibility for Taxes​. The following provisions supplement Paragraph 6 of the Stock Option              Agreement:  Without limitation to Paragraph 6 of the Stock Option Agreement, the Optionee agrees that the                Optionee is liable for all Tax-Related Items and hereby covenants to pay all such Tax-Related                Items, as and when requested by the Company or, if different, the Service Recipient or by Her                  Majesty’s Revenue & Customs (“HRMC”) (or any other tax authority or any other relevant               authority). The Optionee also agrees to indemnify and keep indemnified the Company and, if               different, the Service Recipient against any Tax-Related Items that they are required to pay or                withhold or have paid or will pay to HMRC (or any other tax authority or any other relevant                   authority) on the Optionee’s behalf.  30    

 

  Notwithstanding the foregoing, if the Optionee is a director or executive officer of the Company                (within the meaning of Section 13(k) of the Exchange Act), the terms of the immediately                foregoing provision will not apply in case the indemnification could be viewed as a loan.. In this                  case, any income tax not collected from or paid by the Optionee within ninety (90) days of the                   end of the United Kingdom tax year in which the event giving rise to the Tax-Related Items                  occurs may constitute a benefit to the Optionee on which additional income tax and National                Insurance contributions (“NICs”) may be payable. The Optionee understands that the Optionee             will be responsible for reporting and paying any income tax due on this additional benefit                directly to HMRC under the self-assessment regime and for paying to the Company and/or the                Service Recipient (as appropriate) the amount of any employee NICs due on this additional               benefit, which may also be recovered from the Optionee by any of the means referred to in                  Paragraph 6 of the Stock Option Agreement.     Joint Election​. As a condition of the Optionee’s participation in the Plan and the exercise of the                  Stock Option, the Optionee shall accept any liability for secondary Class 1 NICs which may be                 payable by the Company and/or the Service Recipient in connection with the Stock Option and                any event giving rise to Tax-Related Items (the “Employer NICs”). Without prejudice to the               foregoing, the Optionee shall enter into a joint election with the Company or the Service                Recipient, the form of such joint election being formally approved by HMRC (the “Joint               Election”), and any other required consent or elections, including any such other joint elections               as may be required between the Optionee and any successor to the Company and/or the Service                 Recipient. The Company and/or the Service Recipient may collect the Employer NICs from the               Optionee by any of the means set forth in Paragraph 6 of the Stock Option Agreement.     31    

 

  GLOBAL RESTRICTED STOCK UNIT AWARD AGREEMENT  UNDER THE ZENDESK, INC.  2014 STOCK OPTION AND INCENTIVE PLAN  Name of Grantee:   No. of Restricted Stock Units:   Grant Date:   Pursuant to the Zendesk, Inc. 2014 Stock Option and Incentive Plan as amended through               the date hereof (the “Plan”), Zendesk, Inc. (the “Company”) hereby grants an award of the                number of Restricted Stock Units listed above (an “Award”) to the Grantee named above. Each                Restricted Stock Unit shall relate to one share of Common Stock, par value $0.01 per share (the                  “Stock”) of the Company. The Award shall be governed by and subject to the terms of the Plan                   and this Global Restricted Stock Unit Award Agreement (the “Award Agreement”) including             any additional terms and conditions for the Grantee’s country set forth in any appendix to this                 Award Agreement (the “Appendix”) (together with the Award Agreement, the “Agreement”).  1. Restrictions on Transfer of Award​. This Award may not be sold, transferred,             pledged, assigned or otherwise encumbered or disposed of by the Grantee, and any shares of                Stock issuable with respect to the Award may not be sold, transferred, pledged, assigned or                otherwise encumbered or disposed of until (i) the Restricted Stock Units have vested as provided                in Paragraph 2 of this Award Agreement and (ii) shares of Stock have been issued to the Grantee                   in accordance with the terms of the Plan and this Agreement.  2. Vesting of Restricted Stock Units​. The restrictions and conditions of Paragraph 1            of this Award Agreement shall lapse on the Vesting Date or Dates specified in the following                 schedule so long as the Grantee remains an employee or other service provider with the                Company or a Subsidiary on such Dates, as further described in Paragraph 3 of this Award                 Agreement. If a series of Vesting Dates is specified, then the restrictions and conditions in                Paragraph 1 shall lapse only with respect to the number of Restricted Stock Units specified as                vested on such date. For the avoidance of doubt, if the Grantee is employed or otherwise                 rendering services for a period prior to a Vesting Date, but has terminated employment and other                 service before the Vesting Date, the Grantee will not be entitled to any pro-rata vesting of                 Restricted Stock Units.     Incremental Number of  Restricted Stock Units Vested  Vesting Date  _____________ (___%) _______________  _____________ (___%) _______________  _____________ (___%) _______________  _____________ (___%) _______________  

 

  The Administrator may at any time accelerate the vesting schedule specified in this              Paragraph 2.  3. Termination of Service Relationship​. If the Grantee’s service relationship with           the Company and its Subsidiaries terminates for any reason (including death or disability) prior               to the satisfaction of the vesting conditions set forth in Paragraph 2 above, any Restricted Stock                 Units that have not vested as of such date shall automatically and without notice terminate and be                  forfeited, and neither the Grantee nor any of his or her successors, heirs, assigns, or personal                 representatives will thereafter have any further rights or interests in such unvested Restricted              Stock Units.  For purposes of the Award, the Grantee’s service relationship will be considered             terminated as of the date the Grantee is no longer actively providing services to the Company or                  any Subsidiary (regardless of the reason for such termination and whether or not later found to be                  invalid or in breach of labor laws in the jurisdiction where the Grantee is providing services or                  the terms of the Grantee’s service agreement, if any). Unless otherwise determined by the               Company, the Grantee’s right to vest in the Restricted Stock Units under the Plan, if any, will                  terminate as of such date and will not be extended by any notice period (​e.g​., the Grantee’s                  period of service would not include any contractual notice period or any period of “garden leave”                 or similar period mandated under labor laws in the jurisdiction where the Grantee is providing                services or the terms of the Grantee’s service agreement, if any). The Administrator shall have                the exclusive discretion to determine when the Grantee is no longer actively providing services               for purposes of his or her Award (including whether the Grantee may still be considered to be                  providing services while on a leave of absence).  4. Issuance of Shares of Stock​. As soon as practicable following each Vesting Date              (but in no event later than two and one-half months after the end of the year in which the Vesting                     Date occurs), the Company shall issue to the Grantee the number of shares of Stock equal to the                   aggregate number of Restricted Stock Units that have vested pursuant to Paragraph 2 of this                Award Agreement on such date and the Grantee shall thereafter have all the rights of a                 stockholder of the Company with respect to such shares.   5. Incorporation of Plan​. Notwithstanding anything herein to the contrary, this           Agreement shall be subject to and governed by all the terms and conditions of the Plan, including                  the powers of the Administrator set forth in Section 2(b) of the Plan. Capitalized terms in this                  Agreement shall have the meaning specified in the Plan, unless a different meaning is specified                herein.  6. Responsibility for Taxes​. The Grantee acknowledges that, regardless of any           action taken by the Company or, if different, any Subsidiary for which the Grantee renders                services (the “Service Recipient”), the ultimate liability for all income tax, social insurance,              payroll tax, fringe benefits tax, payment on account or other taxrelated items related to the                Grantee’s participation in the Plan and legally applicable or deemed applicable to the Grantee               (“Tax-Related Items”) is and remains the Grantee’s responsibility and may exceed the amount, if               any, actually withheld by the Company or the Service Recipient. The Grantee further              acknowledges that the Company and/or the Service Recipient (i) make no representations or              undertakings regarding the treatment of any Tax-Related Items in connection with any aspect of               2      

 

  the Restricted Stock Units, including, but not limited to, the grant, vesting or settlement of the                 Restricted Stock Units, the subsequent sale of any shares of Stock acquired under the Plan and                 the receipt of any dividends or dividend equivalents; and (ii) do not commit to and are under no                   obligation to structure the terms of the grant or any aspect of the Restricted Stock Units to reduce                   or eliminate the Grantee’s liability for Tax-Related Items or achieve any particular tax result.                Further, if the Grantee is subject to Tax-Related Items in more than one jurisdiction, the Grantee                 acknowledges that the Company and/or the Service Recipient (or former service recipient, as              applicable) may be required to withhold or account for Tax-Related Items in more than one                jurisdiction.  Prior to the relevant taxable or tax withholding event, as applicable, the Grantee agrees to                make adequate arrangements satisfactory to the Company and/or the Service Recipient to             satisfy all Tax-Related Items. In this regard, the Grantee authorizes the Company and/or the               Service Recipient, or their respective agents, at their discretion, to satisfy their withholding              obligations, if any, with regard to all Tax-Related Items by one or a combination of the                 following:   (1) withholding from the Grantee’s wages or other cash compensation payable to the             Grantee by the Company and/or the Service Recipient; or  (2) withholding from proceeds of the sale of shares of Stock acquired upon settlement              of the Restricted Stock Units either through a voluntary sale or through a              mandatory sale arranged by the Company (on the Grantee’s behalf pursuant to             this authorization without further consent); or   (3) withholding in shares of Stock to be issued upon settlement of the Restricted              Stock Units; or  (4) any other method deemed by the Company to comply with applicable laws.  Depending on the withholding method, the Company may withhold or account for             Tax-Related Items by considering applicable minimum statutory withholding amounts or           other applicable withholding rates, including maximum applicable rates in the Grantee’s            jurisdiction(s). In the event of over-withholding, the Grantee may receive a refund of any               over-withheld amount in cash through the Service Recipient's normal payroll processes or             brokerage account (with no entitlement to the equivalent in Stock) or, if not refunded, the                Grantee may seek a refund from the local tax authorities. In the event of under-withholding,                the Grantee may be required to pay additional Tax-Related Items directly to the applicable               tax authority or to the Company and/or the Service Recipient. If the obligation for               Tax-Related Items is satisfied by withholding in shares of Stock, for tax purposes, the               Grantee is deemed to have been issued the full number of shares subject to the vested                 Restricted Stock Units, notwithstanding that a number of the shares is held back solely for                the purpose of paying the Tax-Related Items.  Finally, the Grantee agrees to pay to the Company or the Service Recipient any amount                of Tax-Related Items that the Company or the Service Recipient may be required to withhold or                 account for as a result of the Grantee’s participation in the Plan that cannot be satisfied by the                   means previously described. The Company may refuse to issue or deliver the shares or the                3      

 

  proceeds of the sale of shares of Stock if the Grantee fails to comply with his or her obligations                    in connection with the Tax-Related Items.     7. Section 409A of the Code. This Agreement shall be interpreted in such a manner               that all provisions relating to the settlement of the Award are exempt from the requirements of                 Section 409A of the Code as “short-term deferrals” as described in Section 409A of the Code.  8. No Obligation to Continue Service Relationship​. Neither the Company nor any            Subsidiary is obligated by or as a result of the Plan or this Agreement to continue the Grantee’s                   service relationship and neither the Plan nor this Agreement shall interfere in any way with the                 right of the Company or any Subsidiary to terminate the Grantee's service relationship at any                time.  9. Integration​. This Agreement constitutes the entire agreement between the parties           with respect to this Award and supersedes all prior agreements and discussions between the               parties concerning such subject matter.  10. Nature of Grant​. In accepting the Award, the Grantee acknowledges, understands            and agrees that:  (i) the Plan is established voluntarily by the Company, it is discretionary in  nature and it may be modified, amended, suspended or terminated by the Company at any time,  to the extent permitted by the Plan;  (ii) the grant of the Restricted Stock Units is exceptional, voluntary and            occasional and does not create any contractual or other right to receive future grants of restricted                 stock units, or benefits in lieu of restricted stock units, even if restricted stock units have been                  granted in the past;   (iii) all decisions with respect to future restricted stock units or other grants, if              any, will be at the sole discretion of the Company;   (iv) the Award and the Grantee’s participation in the Plan shall not be             interpreted as forming a service contract with the Company;   (v) the Grantee is voluntarily participating in the Plan;   (vi) the Award and any shares of Stock acquired under the Plan, and the              income from and value of same, are not intended to replace any pension rights or compensation;  (vii) the Award and any shares of Stock acquired under the Plan, and the              income from and value of same, are not part of normal or expected compensation or salary for                  purposes of calculating any severance, resignation, termination, redundancy, dismissal,          end-of-service payments, holiday pay, bonuses, long-service awards, pension or retirement           benefits or payments or welfare benefits or similar mandatory payments;  (viii) unless otherwise agreed with the Company, the Award and any shares of             Stock acquired under the Plan, and the income from and value of same, are not granted as                  4      

 

  consideration for, or in connection with, the service the Grantee may provide as a director of the                  Service Recipient or any other Subsidiary or affiliate;   (ix) the future value of the shares of Stock underlying the Award is unknown,              indeterminable, and cannot be predicted with certainty;   (x) no claim or entitlement to compensation or damages shall arise from            forfeiture of the Award resulting from the termination of the Grantee’s service relationship (for               any reason whatsoever, whether or not later found to be invalid or in breach of employment laws                  in the jurisdiction where the Grantee is providing services or the terms of the Grantee’s service                 agreement, if any);  (xi) unless otherwise provided in the Plan or by the Company in its discretion,              the Award and the benefits evidenced by this Agreement do not create any entitlement to have                 the Restricted Stock Units or any such benefits transferred to, or assumed by, another company                nor to be exchanged, cashed out or substituted for, in connection with any corporate transaction                affecting the Stock; and  (xii) the following provisions apply only if the Grantee is providing services            outside the United States:  (i) the Restricted Stock Units and the shares of Stock subject to the             Restricted Stock Units are not part of normal or expected compensation or salary for any                purpose; and  (ii) neither, the Company, the Service Recipient nor any other          Subsidiary shall be liable for any foreign exchange rate fluctuation between the Grantee’s local               currency and the United States Dollar that may affect the value of the Award or of any amounts                   due to the Grantee pursuant to settlement of the Award or the subsequent sale of any shares of                   Stock acquired upon settlement.  11. No Advice Regarding Grant​. The Company is not providing any tax, legal or              financial advice, nor is the Company making any recommendations regarding the Grantee’s             participation in the Plan, or the Grantee’s acquisition or sale of the underlying shares of Stock.                  The Grantee should consult with his or her own personal tax, legal and financial advisors                regarding his or her participation in the Plan before taking any action related to the Plan.  12. Data Privacy​. Unless the Grantee is subject to the data privacy provisions             contained in the Appendix attached hereto, the Grantee hereby explicitly and unambiguously             consents to the collection, use and transfer, in electronic or other form, of the Grantee’s                personal data as described in this Agreement and any other Award grant materials by and                among, as applicable, the Company, the Service Recipient and any other Subsidiary for the               exclusive purpose of implementing, administering and managing the Grantee’s participation           in the Plan.    The Grantee understands that the Company, the Service Recipient and any other             Subsidiary may hold certain personal information about the Grantee, including, but not             limited to, the Grantee’s name, home address and telephone number, e-mail address, date of               5      

 

  birth, social insurance number, passport number or other identification number (e.g., resident             registration number), salary, nationality, job title, any shares of stock or directorships held in               the Company, details of all awards or any other entitlement to shares of Stock or equivalent                 benefits awarded, canceled, exercised, purchased, vested, unvested or outstanding in the            Grantee’s favor (“Data”), for the exclusive purpose of implementing, administering and            managing the Plan.     The Grantee understands that Data will be transferred to the stock plan service              provider selected by the Company, which is assisting the Company with the implementation,              administration and management of the Plan. The Grantee understands that the recipients of              the Data may be located in the United States or elsewhere, and that the recipient’s country                 may have different data privacy laws and protections than the Grantee’s country. The              Grantee understands that, if he or she resides outside the United States, he or she may request                  a list with the names and addresses of any potential recipients of the Data by contacting his or                   her local human resources representative. The Grantee authorizes the Company, the stock             plan service provider and any other possible recipients which may assist the Company              (presently or in the future) with implementing, administering and managing the Plan to              receive, possess, use, retain and transfer the Data, in electronic or other form, for the sole                 purposes of implementing, administering and managing the Grantee’s participation in the            Plan, including any requisite transfer of such Data as may be required to a broker, escrow                 agent or other third party with whom the Grantee may elect to deposit any shares of Stock                  received upon vesting of the Restricted Stock Units. The Grantee understands that Data will               be held only as long as is necessary to implement, administer and manage the Grantee’s                participation in the Plan. The Grantee understands that, ​if he or she resides outside the                United States, he or she may, at any time, view Data, request information about the storage                 and processing of Data, require any necessary amendments to Data or refuse or withdraw the                consents herein, in any case without cost, by contacting his or her local human resources                representative. Further, the Grantee understands that he or she is providing the consents              herein on a purely voluntary basis. If the Grantee does not consent, or if the Grantee later                  seeks to revoke his or her consent, his or her service relationship with the Company, the                Service Recipient or any other Subsidiary will not be affected; the only consequence of               refusing or withdrawing consent is that the Company would not be able to grant Restricted                Stock Units or other equity awards to the Grantee or administer or maintain such awards.                 Therefore, the Grantee understands that refusing or withdrawing his or her consent may              affect the Grantee’s ability to participate in the Plan. For more information on the               consequences of the Grantee’s refusal to consent or withdrawal of consent, the Grantee              understands that he or she may contact his or her local human resources representative.    13. Governing Law; Venue​. The Award and the provisions of this Agreement are             governed by, and subject to, the laws of the State of Delaware, without regard to the conflict of                   law provisions. For purposes of any action, lawsuit or other proceedings brought to enforce this                Agreement, relating to it, or arising from it, the parties hereby submit to and consent to the sole                   and exclusive jurisdiction of the courts of San Francisco County, California, or the federal courts                for the United States for the Northern District of California, and no other courts, including any                 courts where this grant is made and/or to be performed.  6      

 

  14. Electronic Delivery and Acceptance​. The Company may, in its sole discretion,            decide to deliver any documents related to current or future participation in the Plan by                electronic means. The Grantee hereby consents to receive such documents by electronic delivery              and agrees to participate in the Plan through an on-line or electronic system established and                maintained by the Company or a third party designated by the Company.  15. Language​. The Grantee acknowledges that he or she is sufficiently proficient in             English, or has consulted with an advisor who is sufficiently proficient in English, so as to allow                  the Grantee to understand the terms and conditions of this Agreement. If the Grantee has                received this Agreement, or any other document related to the Award and/or the Plan translated                into a language other than English and if the meaning of the translated version is different than                  the English version, the English version will control.  16. Severability​. The provisions of this Agreement are severable and if any one or              more provisions are determined to be illegal or otherwise unenforceable, in whole or in part, the                 remaining provisions shall nevertheless be binding and enforceable.  17. Notices​. Notices hereunder shall be mailed or delivered to the Company at its              principal place of business and shall be mailed or delivered to the Grantee at the address on file                   with the Company or, in either case, at such other address as one party may subsequently furnish                  to the other party in writing.  18. Appendix​. Notwithstanding any provisions in this Agreement, the Award shall be            subject to any additional terms and conditions set forth in any Appendix to this Agreement for                 the Grantee’s country. Moreover, if the Grantee relocates to one of the countries included in the                 Appendix, the additional terms and conditions for such country will apply to the Grantee, to the                 extent the Company determines that the application of such terms and conditions is necessary or                advisable for legal or administrative reasons.  The Appendix constitutes part of this Agreement.  19. Insider Trading Restrictions/Market Abuse Laws​. The Grantee acknowledges that          the Grantee may be subject to insider trading restrictions and/or market abuse laws in applicable                jurisdictions, including but not limited to the United States, the Grantee’s country and any stock                plan service provider’s country, which may affect the Grantee’s ability to, directly or indirectly,               acquire or sell, or attempt to sell or otherwise dispose of shares of Stock, rights to shares of Stock                    (e.g., Restricted Stock Units) or rights linked to the value of shares of Stock during such times                  as the Grantee is considered to have “inside information” regarding the Company (as defined by                the laws in the applicable jurisdiction). Local insider trading laws and regulations may prohibit              the cancellation or amendment of orders the Grantee placed before he or she possessed inside                information. Furthermore, the Grantee could be prohibited from (i) disclosing the inside             information to any third party, including fellow employees (other than on a “need to know”                basis), and (ii) “tipping” third parties or causing them otherwise to buy or sell securities. Any                 restrictions under these laws or regulations are separate from and in addition to any restrictions                that may be imposed under any applicable Company insider trading policy. The Grantee              acknowledges that it is his or her responsibility to comply with any applicable restrictions, and                the Grantee should consult with his or her personal advisor on this matter.   20. Foreign Asset/Account Reporting Requirements​. The Grantee acknowledges that         there may be certain foreign asset and/or account reporting requirements which may affect the               7      

 

  Grantee’s ability to acquire or hold shares of Stock or cash received from participating in the                 Plan (including the proceeds of dividends paid on shares of Stock) in a brokerage or bank                 account outside the Grantee’s country. The Grantee may be required to report such accounts,               assets or related transactions to the tax or other authorities in his or her country. The Grantee                  also may be required to repatriate sale proceeds or other funds received as a result of                 participating in the Plan to the Grantee’s country within a certain time after receipt. The Grantee                 acknowledges that it is his or her responsibility to comply with such regulations, and the Grantee                 should consult with his or her personal advisor on this matter.  21. Imposition of Other Requirements​. The Company reserves the right to impose            other requirements on the Grantee’s participation in the Plan, on the Award and on any shares of                  Stock issued upon settlement of the Award, to the extent the Company determines it is necessary                 or advisable for legal or administrative reasons, and to require the Grantee to sign any additional                 agreements or undertakings that may be necessary to accomplish the foregoing.  22. Clawback Policy​. In accepting this Award, the Grantee acknowledges,          understands, and agrees that this Award, as well as all other Awards previously granted to the                 Grantee, whether vested or exercised (as applicable), shall be subject to the terms and conditions                of the Company’s clawback policy, as in effect from time to time.  23. Waiver​. The Grantee acknowledges that a waiver by the Company of breach of              any provision of this Agreement shall not operate or be construed as a waiver of any other                  provision of this Agreement, or of any subsequent breach by the Grantee or any other Plan                 participant.  8      

 

  ZENDESK, INC.  By:   Title:  The Agreement is hereby accepted and the terms and conditions thereof hereby agreed to by the                 undersigned. Electronic acceptance of this Agreement pursuant to the Company’s instructions to             the Grantee (including through an online acceptance process) is acceptable.  Dated:   Grantee’s Signature    Grantee’s name and address:        9      

 

  APPENDIX  TO THE  GLOBAL RESTRICTED STOCK UNIT AWARD AGREEMENT     Capitalized terms used but not defined in this Appendix shall have the same meanings assigned                to them in the Plan and the Award Agreement.  Terms and Conditions  This Appendix includes additional terms and conditions that govern the Award if the Grantee               works and/or resides in one of the countries listed below. If the Grantee is a citizen or resident of                    a country other than the one in which the Grantee is currently working and/or residing, is                 considered a resident of another country for local law purposes or the Grantee transfers               employment and/or residency to a different country after the Award is granted, the Company               will, in its discretion, determine the extent to which the terms and conditions contained herein                will apply to the Grantee.   Notifications   This Appendix also includes information regarding certain other issues of which the Grantee              should be aware with respect to the Grantee’s participation in the Plan. The information is based                 on the securities, exchange control and other laws in effect in the respective countries as of                 January 2021. Such laws are often complex and change frequently. As a result, the Company                strongly recommends ​that the Grantee not rely on the information noted herein as the only source                 of information relating to the consequences of participation in the Plan because the information               may be out-of-date at the time the Grantee vests in the Restricted Stock Units or sells any shares                   of Stock issued at settlement of the Award.   In addition, the information contained herein is general in nature and may not apply to the                 Grantee’s particular situation. As a result, the Company is not in a position to assure the Grantee                  of any particular result. ​Accordingly, the Grantee is strongly advised to seek appropriate              professional advice as to how the relevant laws in the Grantee’s country may apply to the                 Grantee’s individual situation.  Finally, if the Grantee is a citizen or resident of a country other than the one in which the Grantee                     is currently working and/or residing is considered a resident of another country for local law                purposes or if the Grantee transfers employment and/or residency to a different country after the                Award is granted, the notifications contained in this Appendix may not be applicable to the                Grantee in the same manner.    10    

 

  EUROPEAN UNION/EUROPEAN ECONOMIC AREA/UNITED KINGDOM  Terms and Conditions  Data Privacy Notification.  ​This section replaces Paragraph 12 of the Award Agreement:  (a) The Grantee is hereby notified of the collection, use and transfer outside             of the European Union, European Economic Area or the United Kingdom, as described in this                Agreement, in electronic or other form, of his or her Personal Data (defined below) by and                 among, as applicable, the Company, the Service Recipient and its other Subsidiaries for the               exclusive and legitimate purpose of implementing, administering and managing my           participation in the Plan. As such, by accepting the Restricted Stock Units, the Grantee               acknowledges the collection, use, processing and transfer of Personal Data as described             herein. The legal basis, where required, for the data processing is the Company's legitimate               business interest.  (b) The Company and the Service Recipient hold certain personally          identifiable information about the Grantee, specifically, his or her name, home address, email              address and telephone number, date of birth, social security number, passport number or              other employee identification number, salary, nationality, job title, any common shares or             directorships held in the Company, details of all Restricted Stock Units or any other               entitlement to common shares awarded, canceled, purchased, vested, unvested or outstanding            in the Grantee’s favor, for the purpose of managing and administering the Plan (“ Personal                Data”). The Personal Data may be provided by the Grantee or collected, where lawful, from                third parties. The Company or the Service Recipient each act as controllers of the Personal                Data and will process the Personal Data in this context for the exclusive legitimate purpose of                 implementing, administering and managing the Grantee’s participation in the Plan and            meeting related legal obligations associated with these actions.   (c) The processing will take place through electronic and non-electronic          means according to logics and procedures correlated to the purposes for which the Personal               Data was collected and with confidentiality and security provisions as set forth by applicable               laws and regulations. Personal Data will be accessible within the Company’s organization             only by those persons requiring access for purposes of the implementation, administration and              operation of the Plan and other aspects of the employment relationship and for the Grantee’s                participation in the Plan.  (d) The Company and the Employer will transfer Personal Data amongst           themselves as necessary for the purpose of implementation, administration and management            of the Grantee’s participation in the Plan, and the Company will further transfer Personal               Data to Charles Schwab Stock Plan Services which is assisting the Company with the               administration of the Plan. The Company may further transfer Personal Data to other third               parties that the Company may engage to assist with the administration of the Plan from time                 to time. These recipients may be located in the European Economic Area, the United               Kingdom, or elsewhere throughout the world, such as the United States.  (e) By accepting the Restricted Stock Units, the Grantee understands that           these recipients may receive, possess, use, retain and transfer the Personal Data, in electronic               or other form, for purposes of implementing, administering and managing his or her              participation in the Plan, including any requisite transfer of such Personal Data as may be                11    

 

  required for the administration of the Plan and/or the subsequent holding of shares of Stock                on the Grantee’s behalf to a broker or other third party with whom the Grantee may elect to                   deposit any shares acquired pursuant to the Plan. The Grantee further understands that he or                she may request a list with the names and addresses of any potential recipients of the                 Grantee’s Personal Data by contacting his or her local human resources manager or the               Company’s human resources department. When transferring Personal Data to these potential            recipients, the Company and the Service Recipient provide appropriate safeguards in            accordance with EU Standard Contractual Clauses or other legally binding and permissible             arrangements. The Grantee may request a copy of such safeguards from the Grantee’s local               human resources manager or the Company’s human resources department.  (f) To the extent provided by law, the Grantee may, at any time, have the               right to request: access to Personal Data, rectification of Personal Data, erasure of Personal               Data, restriction of processing of Personal Data, and portability of Personal Data. The              Grantee may also have the right to object, on grounds related to a particular situation, to the                  processing of Personal Data, as well as opt-out of the Plan herein, in any case without cost, by                   contacting in writing the Grantee’s human resources manager. The Grantee’s provision of             Personal Data is a contractual requirement. The Grantee understands, however, that the only              consequence of refusing to provide Personal Data is that the Company may not be able to                 grant other equity awards or administer or maintain such awards. For more information on               the consequences of the Grantee’s refusal to provide Personal Data, he or she understands               that he or she may contact his or her local human resources manager or the Company’s                 human resources department.  (g) When the Company and the Service Recipient no longer need to use             Personal Data for the purposes above or do not need to retain it for compliance with any legal                   or regulatory purpose, each will take reasonable steps to remove Personal Data from their               systems and/or records containing the Personal Data and/or take steps to properly anonymize              it so that the Grantee can no longer be identified from it.  AUSTRALIA   Notifications  Securities Law Information​. If the Grantee acquires shares of Stock pursuant to this Award and                he or she offer his or her shares of Stock for sale to a person or entity resident in Australia, the                      offer may be subject to disclosure requirements under Australian law. ​The Grantee should              obtain legal advice on his or her disclosure obligations prior to making any such offer. The                 Grantee’s Restricted Stock Units are subject to the additional terms and conditions set forth in                the Australian Offer Document and the specific relief instrument issued by the Australian              Securities and Instruments Commission.  Exchange Control Information​. Exchange control reporting is required for inbound cash            transactions exceeding A$10,000 and inbound international fund transfers of any value, which do              not involve an Australian bank.  Tax Deferral​.  This Agreement is intended to qualify for deferred taxation treatment.     12    

 

  BRAZIL  Terms and Conditions   Nature of Grant​.  ​The following provisions supplement Paragraph 10 of the Award Agreement.  By accepting this Award, the Grantee acknowledges, understands and agrees that (i) the Grantee               is making an investment decision, (ii) the Grantee will be entitled to vest in this Restricted Stock                  Unit, and receive shares of Stock pursuant to this Restricted Stock Unit, only if the vesting                 conditions are met and any necessary services are rendered by the Grantee between the Grant                Date and the vesting date(s), and (iii) the value of the underlying shares of Stock is not fixed and                    may increase or decrease without compensation to the Grantee.  Compliance with Law​. ​By accepting this Award, the Grantee acknowledges, understands and             agrees to comply with applicable Brazilian laws and to pay any and all applicable taxes                associated with the vesting and settlement of the Award, the receipt of any dividends, and the                 sale of shares of Stock acquired under the Plan.  Notifications  Exchange Control Information​. If the Grantee is a resident or is domiciled in Brazil, he or she                  will be required to submit an annual declaration of assets and rights held outside of Brazil,                 including any shares of Stock acquired under the Plan, to the Central Bank of Brazil if the                  aggregate value of such assets and rights equals or exceeds US$1,000,000 (as of January 1,                2021). Quarterly reporting is required if such amount exceeds US$100,000,000. Foreign            individuals holding Brazilian visas are considered Brazilian residents for purposes of this             reporting requirement and must declare at least the assets held abroad that were acquired               subsequent to the date of admittance as a resident of Brazil.  CANADA  Terms and Conditions  Settlement in Shares Only​. Notwithstanding any provision in the Plan or the Award Agreement,               this Award shall be settled only in shares of Stock and shall not entitle the Grantee to any cash                    payment.   Termination of Service Relationship​. The following provision replaces the second paragraph of             Paragraph 3 of the Award Agreement:  For purposes of the Award, the Grantee’s service relationship will be considered terminated              (regardless of the reason for such termination and whether or not later found to be invalid or in                   breach of labor laws in the jurisdiction where the Grantee is providing services or the terms of                  the Grantee’s service agreement, if any) as of the date that is the earliest of (1) the date the                   Grantee’s service relationship is terminated, (2) the date the Grantee receives notice of             termination from the Service Recipient, or (3) the date the Grantee is no longer actively               providing service to the Company or any Subsidiary, regardless of any notice period or period of                 pay in lieu of such notice required under applicable law (including, but not limited to statutory                 13    

 

  law, regulatory law and/or common law). The Administrator shall have the exclusive discretion              to determine when the Grantee is no longer actively providing services for purposes of this                Award (including whether the Grantee may still be considered to be providing services while on                a leave of absence).  Notwithstanding the foregoing, if applicable employment standards legislation explicitly requires           continued vesting during a statutory notice period, the Grantee's right to vest in the Award, if                 any, will terminate effective upon the expiration of the minimum statutory notice period, but the                Grantee will not earn or be entitled to pro-rated vesting if the Vesting Date falls after the end of                    the statutory notice period, nor will the Grantee be entitled to any compensation for lost vesting.   The following provisions will apply if the Grantee is a resident of Quebec:  French Language Provision​. The parties acknowledge that it is their express wish that the               Agreement, as well as all documents, notices and legal proceedings entered into, given or               instituted pursuant hereto or relating directly or indirectly hereto, be drawn up in English.  Les parties reconnaissent avoir exigé la rédaction en anglais de la Convention, ainsi que de tous                 documents, avis et procédures judiciaires, exécutés, donnés ou intentés en vertu de, ou liés               directement ou indirectement à, la présente convention.  Data Privacy​. The following provision supplements Paragraph 12 of the Award Agreement:  The Grantee hereby authorizes the Company and the Company’s representatives to discuss with              and obtain all relevant information from all personnel involved in the administration and              operation of the Plan. The Grantee further authorizes the Company, the Service Recipient and               any of their respective affiliates and the administrator of the Plan to disclose and discuss the Plan                  with their advisors. The Grantee further authorizes the Company, the Service Recipient and any               of their respective affiliates to record such information and to keep such information in the                Grantee’s employee file.  Notifications  Securities Law Information​. The Grantee will not be permitted to sell or otherwise dispose of the                 shares of Stock acquired upon vesting of the Restricted Stock Units within Canada. The Grantee                will only be permitted to sell or dispose of any shares of Stock if such sale or disposal takes                    place outside of Canada through the facilities of the New York Stock Exchange on which the                 shares of Stock are listed or through such other exchange on which the shares of Stock may be                   listed in the future.  DENMARK  Terms and Conditions   Stock Option Act​. By accepting this Award, the Grantee acknowledges that he or she received an                 Employer Statement (attached immediately below), translated into Danish, which is being            provided to comply with the Danish Stock Option Act (the “Act”), to the extent that the Act                  applies to the Restricted Stock Units.   14    

 

  The Act has been amended effective January 1, 2019, and the Grantee acknowledges that any                grants of Restricted Stock Units made on or after January 1, 2019 are subject to the rules of the                    amended Act. Accordingly, the Grantee agrees that the treatment of the Restricted Stock Units               upon the termination of the Grantee’s service relationship is governed solely by Paragraph 3 of                the Award Agreement and any corresponding provisions in the Plan. The relevant termination              provisions are also detailed in the Employer Statement.  Please be aware that as set forth in Section 1 of the Act, the Act only applies to “employees” as                     that term is defined in Section 2 of the Act. If the Grantee is a member of the registered                    management of a Subsidiary in Denmark or otherwise does not satisfy the definition of               employee, the Grantee will not be subject to the Act and the Employer Statement will not apply                  to him or her.    15    

 

  EMPLOYER STATEMENT  Pursuant to Section 3(1) of the Danish Act on Stock Options in employment relations (the "Stock                 Option Act"), you are entitled to receive the following information regarding Zendesk, Inc.’s (the               "Company’s") restricted stock unit program in a separate written statement.  This statement contains only the information required to be mentioned under the Act while the                other terms and conditions of your restricted stock unit grant are described in detail in the 2014                  Stock Option and Incentive Plan (the “Plan”) and the Global Restricted Stock Unit Award               Agreement (the “Agreement”), which have been given to you.   1. Date of grant of unfunded right to receive stock upon satisfying certain conditions  The grant date of your restricted stock units is the date that the Board of Directors of the                   Company (the “Board”) or a committee thereof (the “Committee”) approved a grant for you and                determined it would be effective.  2. Terms or conditions for grant of a right to future award of stock  The grant of restricted stock units will be at the sole discretion of the Board or the appropriate                   Committee. Employees of the Company and its subsidiaries are eligible to participate in the               Plan. The Company may decide, in its sole discretion, not to make any grants of restricted stock                  units to you in the future. Under the terms of the Plan and the Agreement, you have no                   entitlement or claim to receive future restricted stock unit or other equity awards.  3. Vesting Date or Period  Generally, your restricted stock units will vest over a number of years, as provided in your                 Agreement. Your restricted stock units shall be converted into an equivalent number of shares of                the common stock of the Company upon vesting.   4. Exercise Price  No exercise price is payable upon the vesting of your restricted stock units and the issuance of                  shares of the Company’s common stock to you in accordance with the vesting schedule               described above.  5. Your rights upon termination of employment  If your service relationship with the Company and its subsidiaries terminates for any reason               (including death or disability) prior to the satisfaction of the vesting conditions set forth in the                 Agreement, any restricted stock units that have not vested as of such date shall automatically and                 without notice terminate and be forfeited, and neither you nor any of your successors, heirs,                assigns, or personal representatives will thereafter have any further rights or interests in such               restricted stock units.  6. Financial aspects of participating in the Plan  16    

 

  The grant of restricted stock units has no immediate financial consequences for you. The value                of the restricted stock units is not taken into account when calculating holiday allowances,               pension contributions or other statutory consideration calculated on the basis of salary.  Shares of stock are financial instruments and investing in stocks will always have financial risk.                The future value of Company shares is unknown and cannot be predicted with certainty.  Zendesk, Inc.       17    

 

  ARBEJDSGIVERERKLÆRING  I henhold til § 3, stk. 1, i lov om brug af køberet eller tegningsret m.v. i ansættelsesforhold                   ("Aktieoptionsloven") er du berettiget til i en særskilt skriftlig erklæring at modtage følgende              oplysninger om aktieordningen vedrørende Restricted Stock Units hos Zendesk, Inc.           ("Selskabet").  Denne erklæring indeholder kun de oplysninger, der er nævnt i Aktieoptionsloven, mens de              øvrige vilkår og betingelser for din tildeling af Restricted Stock Units er nærmere beskrevet i                "2014 Stock Option and Incentive Plan" ("Planen") og i "Restricted Stock Unit Award              Agreement" (“Agreement”), som du har fået udleveret.  1. Tidspunkt for tildeling af den vederlagsfri ret til at modtage aktier mod opfyldelse af                visse betingelser  Tidspunktet for tildelingen af dine Restricted Stock Units er den dato, hvor Selskabets Bestyrelse               eller et bestyrelsesudvalg ("Udvalget") godkendte din tildeling og besluttede, at den skulle træde              i kraft.  2. Kriterier eller betingelser for tildeling af retten til senere at få tildelt aktier  Tildelingen af Restricted Stock Units sker efter bestyrelsens eller det relevante            bestyrelsesudvalgs eget skøn. Medarbejdere i Selskabet og dets datterselskaber kan deltage i             Planen. Selskabet kan frit vælge fremover ikke at tildele dig Restricted Stock Units. I henhold                til bestemmelserne i Planen og Agreement har du ikke nogen ret til eller noget krav på fremover                  at få tildelt Restricted Stock Units eller at få andre aktietildelinger.  3. Modningstidspunkt eller -periode  Dine Restricted Stock Units modnes som udgangspunkt over en årrække som anført i              Agreement. På modningstidspunktet konverteres dine Restricted Stock Units til et tilsvarende            antal ordinære aktier i Selskabet.   4. Udnyttelseskurs  Der betales ingen udnyttelseskurs i forbindelse med modning af dine Restricted Stock Units, og               Selskabets udstedelse af ordinære aktier til dig i overensstemmelse med den ovenfor beskrevne              modningstidsplan.  5. Din retsstilling i forbindelse med fratræden   Hvis dit ansættelsesforhold i Selskabet og dets datterselskaber ophører uanset årsag (herunder             dødsfald eller uarbejdsdygtighed), inden de i Aftalen nævnte modningsbetingelser er opfyldt,            bortfalder eventuelle Restricted Stock Units, som endnu ikke er modnet på dette tidspunkt,              automatisk og uden varsel, og hverken du eller dine retsefterfølgere, arvinger,            omsætningserhververe eller personlige stedfortrædere vil herefter have nogen ret til disse            Restricted Stock Units.  18    

 

  6. Økonomiske aspekter ved at deltage i Planen  Tildelingen af Restricted Stock Units har ingen umiddelbare økonomiske konsekvenser for dig.             Værdien af Restricted Stock Units indgår ikke i beregningen af feriepenge, pensionsbidrag eller              andre lovpligtige, vederlagsafhængige ydelser.  Aktier er finansielle instrumenter, og investering i aktier vil altid være forbundet med en               økonomisk risiko. Den fremtidige værdi af Selskabets aktier kendes ikke og kan ikke forudsiges               med sikkerhed.  Zendesk, Inc.  19    

 

  FRANCE  Term and Conditions  Language Consent​. By accepting the Award, the Grantee confirms having read and understood              the documents relating to this grant (the Plan and the Agreement) which were provided to the                 Grantee in English.  The Grantee accepts the terms of those documents accordingly.  Reconnaissance Relative à la Langue Utilisée​. En acceptant le attribution, le Bénéficiaire             confirme avoir lu et compris les documents relatifs à cette attribution (le Plan et ce Contrat) qui                  ont été communiqués au Bénéficiaire en langue anglaise. Le Bénéficiaire accepte les termes de               ces documents en connaissance de cause.  Notifications  Award Not Tax-Qualified​. The Restricted Stock Units are not intended to be French              tax-qualified.  GERMANY  Notifications  Exchange Control Information​. Cross-border payments in excess of €12,500 must be reported             electronically to the German Federal Bank (​Bundesbank​) on a monthly basis. In case of               payments in connection with securities (including proceeds realized upon the sale of shares of               Stock or the receipt of dividends), the report must be made by the 5th day of the month following                    the month in which the payment was received. The form of report (“​Allgemeine Meldeportal               Statistik​”) can be accessed via the ​Bundesbank’s website (www.bundesbank.de) and is available             in both German and English.  The Grantee is responsible for making this report, if applicable.  INDIA  Notifications  Exchange Control Information​.​ Indian residents are required to repatriate any cash dividends             paid on shares of Stock acquired under the Plan and any proceeds from the sale of such shares of                    Stock to India within such period of time as may be required under applicable regulations. Upon                 repatriation, Indian residents should obtain a foreign inward remittance certificate (“FIRC”) from             the bank where they deposit the foreign currency and should maintain the FIRC as evidence of                 the repatriation of funds in the event the Reserve Bank of India or the Service Recipient requests                  proof of repatriation.  IRELAND  Notifications  Director Reporting Obligation​. If the Grantee is a director, shadow director or secretary of a                Subsidiary in Ireland, and his or her interests in the Company (​e.g.​, Restricted Stock Units,                20    

 

  shares of Stock) represent more than 1% of the Company’s voting share capital, the Grantee                must notify the Irish Subsidiary if he or she becomes aware of the event giving rise to the                   notification requirement or if the Grantee becomes a director or secretary if such an interest                exists at the time. This notification requirement also applies with respect to the interests of the                 Grantee’s spouse or children under the age of 18 (whose interests will be attributed to the                 Grantee if the Grantee is a director, shadow director or secretary).  ITALY  Terms and Conditions  Plan Document Acknowledgment​. In accepting the Restricted Stock Units, the Grantee            acknowledges that he or she has received a copy of the Plan and the Agreement and has                  reviewed the Plan and the Agreement in their entirety and fully understand and accept all                provisions of the Plan and the Agreement The Grantee further acknowledges that he or she has                 read and specifically and expressly approves the following paragraphs of the Award Agreement:              Paragraph 2: Vesting of Restricted Stock Units; Paragraph 3: Termination of Service            Relationship; Paragraph 6: Responsibility for Taxes; Paragraph 8: No Obligation to Service            Relationship; Paragraph 10: Nature of Grant; Paragraph 13: Governing Law; Venue; Paragraph            14: Electronic Delivery and Acceptance; Paragraph 15: Language; Paragraph 21: Imposition of             Other Requirements and the Data Privacy provision contained in this Appendix.  JAPAN  There are no country-specific provisions.   MEXICO  Terms and Conditions   Acknowledgement of the Award Agreement​. By accepting this Award, the Grantee            acknowledges that he or she has received a copy of the Plan and the Award Agreement,                 including this Appendix, which he or she has reviewed. The Grantee further acknowledges that               he or she accepts all the provisions of the Plan and the Award Agreement, including this                 Appendix. The Grantee also acknowledges that he or she has read and specifically and expressly                approves the terms and conditions set forth in the “Nature of Grant” section of the Award                 Agreement, which clearly provides as follows:  (1) The Grantee’s participation in the Plan does not constitute an acquired right;   (2) The Plan and the Grantee’s participation in it are offered by the Company on a wholly                 discretionary basis;   (3) The Grantee’s participation in the Plan is voluntary; and   (4) The Company and any of its Subsidiaries or affiliates are not responsible for any decrease                in the value of any shares of Stock acquired under the Plan.   21    

 

  Labor Law Acknowledgement and Policy Statement​. By accepting this Award, the Grantee             acknowledges that the Company, with registered offices at 1019 Market Street, San Francisco,              California 94103, U.S.A., is solely responsible for the administration of the Plan. The Grantee               further acknowledges that his or her participation in the Plan, the grant of Restricted Stock Units                 and any acquisition of shares of Stock under the Plan do not constitute an employment                relationship between the Grantee and the Company because the Grantee is participating in the               Plan on a wholly commercial basis and his or her sole employer is Zendesk, S. de R.L. de C.V.                    (“Zendesk-Mexico”), located at Avenida Presidente Masarik 111 piso 1, Colonia: Polanco V             Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560. Based on the foregoing,             the Grantee expressly acknowledges that the Plan and the benefits that he or she may derive from                  participation in the Plan do not establish any rights between the Grantee and the employer,                Zendesk-Mexico, and do not form part of the employment conditions and/or benefits provided by               Zendesk-Mexico, and any modification of the Plan or its termination shall not constitute a               change or impairment of the terms and conditions of the Grantee’s employment.  The Grantee further understands that his or her participation in the Plan is the result of a                  unilateral and discretionary decision of the Company and, therefore, the Company reserves the              absolute right to amend and/or discontinue the Grantee’s participation in the Plan at any time,                without any liability to the Grantee.  Finally, the Grantee hereby declares that he or she does not reserve to him or herself any action                   or right to bring any claim against the Company for any compensation or damages regarding any                 provision of the Plan or the benefits derived under the Plan, and that he or she therefore grants a                    full and broad release to the Company, and its Subsidiaries, affiliates, branches, representation              offices, stockholders, officers, agents or legal representatives, with respect to any claim that may               arise.  Spanish Translation  Reconocimiento del Acuerdo del Otorgamiento​. Al aceptar el Otorgamiento, el Beneficiario            reconoce que ha recibido y revisado una copia del Plan y del Acuerdo del Otorgamiento,                incluyendo este Apéndice. Además, el Beneficiario reconoce que acepta todas las disposiciones             del Plan y del Acuerdo del Otorgamiento, incluyendo este Apéndice. El Beneficiario también              reconoce que ha leído y aprobado de forma expresa los términos y condiciones establecidos en                la sección “Nature of Grant” del Acuerdo del Otorgamiento, que claramente establece lo              siguiente:   (1) La participación del Beneficiario en el Plan  no constituye un derecho adquirido;   (2) El Plan y la participación del Beneficiario en lo mismo es ofrecido por la               Compañía de manera completamente discrecional;   (3) La participación del Beneficiario en el Plan  es voluntaria; y   (4) La Compañía y sus Subsidiarias o afiliadas no son responsables por ninguna             disminución en el valor de las Acciones adquiridas en virtud del Plan.  22    

 

  Reconocimiento del Derecho Laboral y Declaración de la Política​. Al aceptar el Otorgamiento,              el Beneficiario reconoce que la Compañía, con domicilio social en 1019 Market Street, San               Francisco, California 94103, EE.UU., es la única responsable por la administración del Plan.              Además, el Beneficiario reconoce que su participación en el Plan, la concesión de las Unidades                de Acciones Restringidas y cualquier adquisición de Acciones en virtud del Plan no constituyen               una relación laboral entre el Beneficiario y la Compañía, en virtud de que el Beneficiario está                 participando en el Plan sobre una base totalmente comercial y de que su único patrón Zendesk,                 S. de R.L. de C.V. (“Zendesk-Mexico”), ubicado en Avenida Presidente Masarik 111 piso 1,               Colonia: Polanco V Sección, Delegación: Miguel Hidalgo, Ciudad de México, CP.11560. Por             lo anterior, el Beneficiario expresamente reconoce que el Plan y los beneficios que puedan               derivarse de su participación no establecen ningún derecho entre el Beneficiario y el patrón,               Zendesk-Mexico, y que no forman parte de las condiciones de trabajo y/o beneficios otorgados               por Zendesk-Mexico, y cualquier modificación al Plan o la terminación del mismo no constituirá               un cambio o modificación de los términos y condiciones del empleo del Beneficiario.  Además, el Beneficiario comprende que su participación en el Plan es el resultado de una                decisión discrecional y unilateral de la Compañía, por lo que la misma se reserva el derecho                 absoluto de modificar y/o suspender la participación del Beneficiario en el Plan en cualquier               momento, sin responsabilidad alguna para el Beneficiario.  Finalmente, el Beneficiario manifiesta que no se reserva acción o derecho alguno que origine               una demanda en contra de la Compañía por cualquier indemnización o daño relacionado con               las disposiciones del Plan o de los beneficios otorgados en el mismo, y en consecuencia el                 Beneficiario libera de la manera más amplia y total de responsabilidad a la Compañía y sus                 Subsidiarias, afiliadas, sucursales, oficinas de representación, sus accionistas, funcionarios,          agentes o representantes legales con respecto a cualquier demanda que pudiera surgir.  Notifications  Securities Law Information​. The Award and the shares of Stock offered under the Plan have not                 been registered with the National Register of Securities maintained by the Mexican National              Banking and Securities Commission and cannot be offered or sold publicly in Mexico. In               addition, the Plan, the Agreement and any other document relating to the Restricted Stock Units                may not be publicly distributed in Mexico. These materials are addressed to the Grantee only                because of the Grantee’s existing relationship with the Company and these materials should not               be reproduced or copied in any form. The offer contained in these materials does not constitute a                  public offering of securities but rather constitutes a private placement of securities addressed              specifically to individuals who are present service providers of Zendesk-Mexico made in             accordance with the provisions of the Mexican Securities Market Law, and any rights under such                offering shall not be assigned or transferred.  NETHERLANDS  There are no country-specific provisions.      23    

 

  NEW ZEALAND  Notifications  Securities Law Information​. The Grantee is being offered Restricted Stock Units which, if              vested, will entitle the Grantee to acquire shares of Stock in accordance with the terms of the                  Award Agreement and the Plan. The shares of Stock, if issued, will give the Grantee a stake in                   the ownership of the Company.  The Grantee may receive a return if dividends are paid.  If the Company runs into financial difficulties and is wound up, the Grantee will be paid only                  after all creditors have been paid. The Grantee may lose some or all of the Grantee’s investment,                  if any.  New Zealand law normally requires people who offer financial products to give information to               investors before they invest. This information is designed to help investors to make an informed                decision. The usual rules do not apply to this offer because it is made under an employee share                   scheme. As a result, the Grantee may not be given all the information usually required. The                 Grantee will also have fewer other legal protections for this investment. The Grantee should ask                questions, read all documents carefully, and seek independent financial advice before            committing.  The shares of Stock are quoted on the New York Stock Exchange. This means that if the                  Grantee acquires shares of Stock under the Plan, the Grantee may be able to sell the shares of                   Stock on the New York Stock Exchange if there are interested buyers. The Grantee may get less                  than the Grantee invested.  The price will depend on the demand for the shares of Stock.  For information on risk factors impacting the Company’s business that may affect the value of                the shares of Stock, the Grantee should refer to the risk factors discussion on the Company’s                 Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed with the                 U.S. Securities and Exchange Commission and are available online at ​www.sec.gov​, as well as               on the Company’s “Investor Relations” website at        https://investor.zendesk.com/ir-home/default.aspx​.  PHILIPPINES  Terms and Conditions  Responsibility for Taxes​. The following provisions supplement Paragraph 6 of the Award             Agreement:  The Grantee is hereby advised that the Company and/or the Service Recipient, or their respective                agents, will satisfy their withholding obligations, if any, with regard to all Tax-Related Items by                withholding from proceeds of the sale of shares of Stock acquired upon settlement of the                Restricted Stock Units either through a voluntary sale or through a mandatory sale arranged by                the Company (on the Grantee’s behalf pursuant to this authorization without further consent).              Notwithstanding the foregoing, the Company and the Service Recipient reserve the right to              withhold applicable Tax-Related Items by any of the other methods set forth in Paragraph 6 of                 the Award Agreement.   24    

 

  Notifications  Securities Law Information​. The grant of this Restricted Stock Unit is being made pursuant to an                 exemption from registration under Section 10.2 of the Philippines Securities Regulation Code             that has been approved by the Philippines Securities and Exchange Commission.    The risks of participating in the Plan include (without limitation) the risk of fluctuation in the                 price of the Stock on the New York Stock Exchange and the risk of currency fluctuations                 between the U.S. Dollar and the Grantee’s local currency. The value of any shares of Stock the                  Grantee may acquire under the Plan may decrease below the value of the shares of Stock at                  vesting and fluctuations in foreign exchange rates between the Grantee’s local currency and the               U.S. Dollar may affect the value any amounts due to the Grantee pursuant to the subsequent sale                  of any shares of Stock acquired upon vesting. The Company is not making any representations,                projections or assurances about the value of the shares of Stock now or in the future.  For further information on risk factors impacting the Company's business that may affect the               value of the shares of Stock, the Grantee may refer to the risk factors discussion in the                  Company's Annual Report on Form 10-K and Quarterly Reports on Form 10-Q, which are filed                with the U.S. Securities and Exchange Commission and are available online at www.sec.gov/, as               well as on the Company's website at http://www.zendesk.com/ir-home/default.aspx. In addition,           the Grantee may receive, free of charge, a copy of the Company's Annual Report, Quarterly                Reports or any other reports, proxy statements or communications distributed to the Company's              stockholders by contacting Investor Relations at Zendesk, Inc. 1019 Market Street, San             Francisco, California 94103, U.S.   The Grantee acknowledges that he or she is permitted to sell shares of Stock acquired under the                  Plan through the designated Plan broker appointed by the Company (or such other broker to                whom the Grantee transfers his or her shares of Stock), provided that such sale takes place                 outside of the Philippines through the facilities of the New York Stock Exchange on which the                 shares are listed.  POLAND  Notifications  Exchange Control Information​. If the Grantee holds foreign securities (including shares of             Stock) and maintains accounts abroad, the Grantee may be required to file certain reports with                the National Bank of Poland. Specifically, if the value of securities and cash held in such foreign                  accounts exceeds PLN 7 million, the Grantee must file reports on the transactions and balances                of the accounts on a quarterly basis. Further, any fund transfers in excess of €15,000 (or PLN                  15,000 if such transfer of funds is connected with business activity of an entrepreneur) into or                 out of Poland must be effected through a bank in Poland. Polish residents are required to store                  all documents related to foreign exchange transactions for a period of five years.      25    

 

  SINGAPORE  Terms and Conditions   Sale of Shares of Stock​. The shares of Stock subject to this Restricted Stock Unit may not be                   offered for sale in Singapore prior to the six-month anniversary of the Grant Date, unless such                 sale or offer is made pursuant to the exemptions under Part XIII Division (1) Subdivision (4)                 (other than section 280) of the Singapore Securities and Futures Act (Chap. 289, 2006 Ed.)                (“SFA”).  Notifications  Securities Law Information​. The grant of this Restricted Stock Unit is being made pursuant to                the “Qualifying Person” exemption under Section 273(1)(f) of the SFA and is not made with a                 view to this Restricted Stock Unit or underlying shares of Stock being subsequently offered for                sale to any other party. The Plan has not been and will not be lodged or registered as a                    prospectus with the Monetary Authority of Singapore.  Director Reporting Obligation​. ​If the Grantee is a director, associate director or shadow director                of a Singapore Subsidiary, regardless of whether the Grantee is a Singapore resident or employed                in Singapore, he or she must notify the Singapore Subsidiary in writing within two business days                 of: (i) receiving or disposing of an interest (​e.g.​, Restricted Stock Units, shares of Stock) in the                  Company, (ii) any change in a previously disclosed interest (​e.g.​, Restricted Stock Units, shares               of Stock), or (iii) becoming a director, associate director or shadow director, if such an interest                 exists at the time.   SPAIN  Terms and Conditions  Nature of Grant​.​  ​This provision supplements Paragraph 10 of the Award Agreement:  In accepting this Restricted Stock Unit, the Grantee consents to participate in the Plan and                acknowledges that he or she has received a copy of the Plan.  The Grantee understands that the Company has unilaterally, gratuitously and discretionally            decided to grant Restricted Stock Units under the Plan to individuals who may be employees of                 the Company or a Subsidiary throughout the world. The decision is a limited decision that is                 entered into upon the express assumption and condition that any grant will not economically or                otherwise bind the Company or any Subsidiary. Consequently, the Grantee understands that this              Restricted Stock Unit is granted on the assumption and condition that this Restricted Stock Units                and any shares of Stock acquired upon vesting of this Restricted Stock Unit are not part of any                   employment contract (either with the Company or any Subsidiary) and shall not be considered a                mandatory benefit, salary for any purposes (including severance compensation) or any other             right whatsoever. In addition, the Grantee understands that this Restricted Stock Unit would not               be granted to the Grantee but for the assumptions and conditions referred to herein; thus, the                 Grantee acknowledges and freely accepts that should any or all of the assumptions be mistaken                26    

 

  or should any of the conditions not be met for any reason, then the grant of this Restricted Stock                    Units shall be null and void.  This Restricted Stock Units are a conditional right to shares of Stock and will be forfeited in the                   case of the Grantee’s termination of employment. This will be the case even if (1) the Grantee is                   considered to be unfairly dismissed without good cause; (2) the Grantee is dismissed for               disciplinary or objective reasons or due to a collective dismissal; (3) the Grantee terminates               employment due to a change of work location, duties or any other employment or contractual                condition; (4) the Grantee terminates employment due to unilateral breach of contract of the               Company or any of its Subsidiaries; or (5) the Grantee’s employment terminates for any other                reason whatsoever. Consequently, upon termination of the Grantee’s employment for any of the              reasons set forth above, the Grantee will automatically lose any rights to the unvested Restricted                Stock Units granted to him or her as of the date of the Grantee’s termination of employment, as                   described in the Plan and the Award Agreement.  Notifications  Securities Law Information​. No “offer of securities to the public,” as defined under Spanish law,                has taken place or will take place in the Spanish territory in connection with the grant of the                   Restricted Stock Units. The Agreement has not been nor will it be registered with the ​Comisión                 Nacional del Mercado de Valores​, and does not constitute a public offering prospectus.  Exchange Control Information​. ​The Grantee must declare the acquisition and sale of shares of               Stock to the ​Dirección General de Comercio y Inversiones ​(the “DGCI”) for statistical purposes.               Because the Grantee will not purchase or sell the shares of Stock through the use of a Spanish                   financial institution, the Grantee must make the declaration himself or herself by filing a D-6                form with the DGCI. Generally, the D-6 form must be filed each January while the shares of                  Stock are owned as of December 31 of each year; however, if the value of the shares of Stock or                     the sale proceeds exceed €1,502,530, a declaration must be filed within one month of the                acquisition or sale, as applicable.   THAILAND  Notifications  Exchange Control Information. Thai residents realizing cash proceeds in excess of            US$1,000,000 in a single transaction from the sale of shares of Stock or dividends paid on such                  shares of Stock must immediately repatriate all cash proceeds to Thailand and convert such               proceeds to Thai Baht within 360 days of repatriation or deposit the funds in an authorized                 foreign exchange account in Thailand. The inward remittance must also be reported to the Bank                of Thailand on a foreign exchange transaction form. Failure to comply with these obligations               may result in penalties assessed by the Bank of Thailand. The Grantee should consult with his or                  her personal advisor prior to taking any action with respect to the remittance of proceeds into                 Thailand. The Grantee is responsible for ensuring compliance with all exchange control laws in               Thailand.    27    

 

  UNITED KINGDOM  Terms and Conditions  Settlement in Shares Only​. Notwithstanding any provision in the Plan or the Award Agreement,               this Award shall be settled only in shares of Stock and shall not entitle the Grantee to any cash                    payment.   Responsibility for Taxes​. The following provisions supplement Paragraph 6 of the Award             Agreement:  Without limitation to Paragraph 6 of the Award Agreement, the Grantee agrees that the Grantee                is liable for all Tax-Related Items and hereby covenants to pay all such Tax-Related Items, as                 and when requested by the Company or, if different, the Service Recipient or by Her Majesty’s                 Revenue & Customs (“HRMC”) (or any other tax authority or any other relevant authority). The                Grantee also agrees to indemnify and keep indemnified the Company and, if different, the               Service Recipient against any Tax-Related Items that they are required to pay or withhold or                have paid or will pay to HMRC (or any other tax authority or any other relevant authority) on the                    Grantee’s behalf.  Notwithstanding the foregoing, if the Grantee is a director or executive officer of the Company                (within the meaning of Section 13(k) of the Exchange Act), the terms of the immediately                foregoing provision will not apply in case the indemnification could be viewed as a loan. In this                  case, any income tax not collected from or paid by the Grantee within ninety (90) days of the end                    of the United Kingdom tax year in which the event giving rise to the Tax-Related Items occurs                  may constitute a benefit to the Grantee on which additional income tax and National Insurance                contributions (“NICs”) may be payable. The Grantee understands that the Grantee will be              responsible for reporting and paying any income tax due on this additional benefit directly to                HMRC under the self-assessment regime and for paying to the Company and/or the Service               Recipient (as appropriate) the amount of any employee NICs due on this additional benefit,               which may also be recovered from the Grantee by any of the means referred to in Paragraph 6 of                    the Award Agreement.   Joint Election​. As a condition of the Grantee’s participation in the Plan and vesting of the                 Restricted Stock Units, the Grantee shall accept any liability for secondary Class 1 NICs which                may be payable by the Company and/or the Service Recipient in connection with the Award and                 any event giving rise to Tax-Related Items (the “Employer NICs”). Without prejudice to the               foregoing, the Grantee shall enter into a joint election with the Company or the Service                Recipient, the form of such joint election being formally approved by HMRC (the “Joint               Election”), and any other required consent or elections, including any such other joint elections               as may be required between the Grantee and any successor to the Company and/or the Service                 Recipient. The Company and/or the Service Recipient may collect the Employer NICs from the               Grantee by any of the means set forth in Paragraph 6 of the Award Agreement.      28Exhibit 10.1

  

SUBSCRIPTION
AGREEMENT

 

This
SUBSCRIPTION AGREEMENT (this “Subscription Agreement” or this “Agreement”) is entered into
on February 12, 2021, by and between Falcon Capital Acquisition Corp., a Delaware corporation (the “Company”),
and the undersigned subscriber (“Subscriber”).

 

RECITALS

 

WHEREAS,
concurrently with the execution of this Subscription Agreement, the Company is entering into an Agreement and Plan of Merger with
Sharecare, Inc., a Delaware corporation (“Target”), FCAC Merger Sub, Inc., a Delaware corporation and
wholly-owned subsidiary of the Company (“Merger Sub”), and certain other parties thereto, pursuant to which
Merger Sub will merge with and into the Target, with the Target surviving the merger (such agreement as amended, supplemented,
restated or otherwise modified from time to time, the “Merger Agreement” and, the transactions contemplated
by the Merger Agreement, the “Transaction”);

  

WHEREAS,
in connection with the Transaction, Subscriber desires to subscribe for and purchase from the Company, immediately prior to the
consummation of the Transaction, that number of shares of the Company’s Class A common stock, par value $0.0001 per share
(the “Class A Shares”), set forth on the signature page hereto (the “Subscribed Shares”)
for a purchase price of $10.00 per share (the “Per Share Price” and, the aggregate of such Per Share Price
for all Subscribed Shares, the “Purchase Price”), and the Company desires to issue and sell to Subscriber the
Subscribed Shares in consideration of the payment of the Purchase Price by or on behalf of Subscriber to the Company; and

  

WHEREAS,
concurrently with the execution of this Subscription Agreement, the Company is entering into subscription agreements substantially
similar to this Subscription Agreement (the “Other Subscription Agreements” and, together with the Subscription
Agreement, the “Subscription Agreements”) with certain other investors (the “Other Subscribers”
and, together with the Subscriber, the “Subscribers”), pursuant to which such Other Subscribers have agreed
to purchase on the Closing Date (as defined below), inclusive of the Subscribed Shares, an aggregate amount of up to 42,500,000
Class A Shares at the Per Share Price.

  

AGREEMENT

 

NOW,
THEREFORE, in consideration of the foregoing and the mutual representations, warranties and covenants, and subject to the
conditions, herein contained, and intending to be legally bound hereby, the parties hereto hereby agree as follows:

 

1. Subscription.
Subject to the terms and conditions hereof, at the Closing (as defined below), Subscriber hereby agrees to subscribe for and purchase,
and the Company hereby agrees to issue and sell to Subscriber, upon the payment of the Purchase Price, the Subscribed Shares (such
subscription and issuance, the “Subscription”).

 

     

     

    

 

2. Closing.

  

(a) The
consummation of the Subscription contemplated hereby (the “Closing”) shall occur on the closing date of the
Transaction (the “Closing Date”) immediately prior to the consummation of the Transaction.

 

(b) At
least five (5) Business Days before the anticipated Closing Date, the Company shall deliver written notice to Subscriber (the
“Closing Notice”) specifying (i) the anticipated Closing Date and (ii) the wire instructions for delivery of
the Purchase Price to the Company. No later than two (2) Business Days after receiving the Closing Notice, Subscriber shall deliver
to the Company such information as is reasonably requested in the Closing Notice in order for the Company to issue the Subscribed
Shares to Subscriber. Subscriber shall deliver via wire transfer to the account specified in the Closing Notice, no later than
two (2) Business Days prior to the Closing Date, the Purchase Price in cash, such cash to be held by the Company in escrow until
the Closing. Upon satisfaction (or, if applicable, waiver) of the conditions set forth in this Section 2, the Company shall
deliver to Subscriber (i) at the Closing, the Subscribed Shares in book entry form, free and clear of any liens or other restrictions
(other than those arising under this Subscription Agreement or applicable securities laws), in the name of Subscriber (or its
nominee in accordance with its delivery instructions), and (ii) written notice from the Company’s transfer agent evidencing
the issuance to Subscriber of the Subscribed Shares on and as of the Closing Date. Notwithstanding the foregoing two sentences,
for any Subscriber that informs the Company (1) that it is an investment company registered under the Investment Company Act of
1940, as amended, (2) that it is advised by an investment adviser subject to regulation under the Investment Advisers Act of 1940,
as amended, or (3) that its internal compliance policies and procedures so require it, then, in lieu of the settlement procedures
in the foregoing two sentences, the following shall apply: such Subscriber shall deliver at 8:00 a.m. New York City time on the
Closing Date (or as soon as practicable following receipt of evidence from the Company’s transfer agent of the issuance
to Subscriber of the Subscribed Shares on and as of the Closing Date) the Purchase Price for the Subscribed Shares by wire transfer
of United States dollars in immediately available funds to the account specified by the Company in the Closing Notice against
delivery by the Company to Subscriber of the Subscribed Shares in book entry form, free and clear of any liens or other restrictions
(other than those arising under this Subscription Agreement or applicable securities laws), in the name of Subscriber (or its
nominee in accordance with its delivery instructions) and evidence from the Company’s transfer agent of the issuance to
Subscriber of the Subscribed Shares on and as of the Closing Date. In the event that the consummation of the Transaction does
not occur within two (2) Business Days after the anticipated Closing Date specified in the Closing Notice, the Company shall promptly
(but in no event later than one (1) Business Day thereafter) return the funds so delivered by Subscriber to the Company by wire
transfer in immediately available funds to the account specified by Subscriber, and any book entries shall be deemed cancelled.
For the purposes of this Subscription Agreement, “Business Day” means any day other than a Saturday, Sunday
or any other day on which banks located in New York, New York, are required or authorized by law to be closed. Notwithstanding
such return or cancellation (x) a failure to close on the anticipated Closing Date shall not, by itself, be deemed to be a failure
of any of the conditions to Closing set forth in this Section 2 to be satisfied or waived on or prior to the Closing Date, and
(y) unless and until this Subscription Agreement is terminated in accordance with Section 7 herein, Subscriber shall remain obligated
(A) to redeliver funds to the Company following the Company’s delivery to Subscriber of a new Closing Notice and (B) to
consummate the Closing upon satisfaction of the conditions set forth in this Section 2.

 

    2

     

    

 

(c) The
Closing shall be subject to the satisfaction, or waiver in writing by each of the parties hereto, of the conditions that, on the
Closing Date:

  

		(i)	The
                                         Subscribed Shares shall have been approved for listing on the Nasdaq Capital Market,
                                         subject to notice of issuance thereof, and no suspension of the qualification of the
                                         Class A Shares for offering or sale or trading in any jurisdiction, or initiation or
                                         threatening of any proceedings for any of such purposes, shall have occurred;

  

		(ii)	no
                                         governmental authority shall have enacted, issued, promulgated, enforced or entered any
                                         judgment, order, rule or regulation which is then in effect and has the effect of making
                                         consummation of the transactions contemplated hereby or the Transaction illegal or otherwise
                                         prohibiting or enjoining consummation of the transactions contemplated hereby or the
                                         Transaction; and no such governmental authority shall have instituted or threatened in
                                         writing a proceeding seeking to impose any such prohibition or injunction; and

 

		(iii)	all
                                         conditions precedent to the closing of the Transaction set forth in the Merger Agreement,
                                         including the approval of the Company’s stockholders and regulatory approvals,
                                         if any, shall have been satisfied (as determined by the parties to the Merger Agreement)
                                         or waived (other than those conditions which, by their nature, are to be satisfied at
                                         the closing of the Transaction pursuant to the Merger Agreement), and the closing of
                                         the Transaction shall be scheduled to occur substantially concurrently with or immediately
                                         following the Closing.

 

(d) The
obligation of the Company to consummate the Closing shall be subject to the satisfaction or waiver in writing by the Company of
the additional conditions that, on the Closing Date:

 

		(i)	all
                                         representations and warranties of Subscriber contained in this Subscription Agreement
                                         shall be true and correct in all material respects (other than representations and warranties
                                         that are qualified as to materiality or Subscriber Material Adverse Effect (as defined
                                         below), which representations and warranties shall be true and correct in all respects)
                                         at and as of the Closing Date (except to the extent that any such representation and
                                         warranty expressly speaks as of an earlier date, in which case, as of such earlier date);
                                         and

  

		(ii)	Subscriber
                                         shall have performed, satisfied and complied in all material respects with all covenants,
                                         agreements and conditions required by this Subscription Agreement to be performed, satisfied
                                         or complied with by it at or prior to the Closing.

  

    3

     

    

 

(e)
The obligation of Subscriber to consummate the Closing shall be subject to the satisfaction or waiver in writing by Subscriber
of the additional conditions that, on the Closing Date:

  

		(i)	all
                                         representations and warranties of the Company contained in this Subscription Agreement
                                         shall be true and correct in all material respects (other than representations and warranties
                                         that are qualified as to materiality or Company Material Adverse Effect (as defined below),
                                         which representations and warranties shall be true and correct in all respects) at and
                                         as of the Closing Date (except to the extent that any such representation and warranty
                                         expressly speaks as of an earlier date, in which case, as of such earlier date);

 

		(ii)	the
                                         Company shall have performed, satisfied and complied in all material respects with all
                                         covenants, agreements and conditions required by this Subscription Agreement to be performed,
                                         satisfied or complied with by it at or prior to the Closing;

  

		(iii)	no
                                         amendment, waiver or modification of any provision of the Merger Agreement (as the same
                                         exists on the date hereof as provided to Subscriber) shall have occurred that would reasonably
                                         be expected to materially and adversely affect the economic benefits that Subscriber
                                         would reasonably expect to receive under this Subscription Agreement, unless Subscriber
                                         has previously consented in writing to such amendment or modification; and

  

		(iv)	there
                                         shall have been no amendment, waiver or modification to the Other Subscription Agreements
                                         that materially economically benefits the Other Subscribers thereunder unless the Subscriber
                                         has been offered substantially the same benefits.

 

(f) At
least one (1) Business Day prior to the Closing, Subscriber shall deliver all such other information as is reasonably requested
in order for the Company to issue the Subscribed Shares to Subscriber, including, without limitation, a duly completed and executed
Internal Revenue Service Form W-9 or appropriate Form W-8.

 

3. Company
Representations and Warranties. The Company represents and warrants to Subscriber [and the Placement Agents (as defined below)]
that:

 

(a) The
Company (i) is duly organized, validly existing and in good standing under the laws of its jurisdiction of incorporation, (ii)
has the requisite power and authority to own, lease and operate its properties, to carry on its business as it is now being conducted
and to enter into and perform its obligations under this Subscription Agreement, and (iii) is duly licensed or qualified to conduct
its business and, if applicable, is in good standing under the laws of each jurisdiction (other than its jurisdiction of incorporation)
in which the conduct of its business or the ownership of its properties or assets requires such license or qualification, except,
with respect to the foregoing clause (iii), where the failure to be in good standing would not reasonably be expected to have
a Company Material Adverse Effect. For purposes of this Subscription Agreement, a “Company Material Adverse Effect”
means an event, change, development, occurrence, condition or effect with respect to the Company or its subsidiaries that would
reasonably be expected to have a material adverse effect on (i) the business, properties, assets, liabilities, operations, condition
(including financial condition), stockholders’ equity or results of operations of the Company and its subsidiaries, taken
as a whole or (ii) the Company’s ability to consummate the transactions contemplated hereby, including the issuance and
sale of the Subscribed Shares.

 

    4

     

    

 

(b) As
of the Closing Date, the Subscribed Shares will be duly authorized and, when issued and delivered to Subscriber against full payment
therefor in accordance with the terms of this Subscription Agreement, will be validly issued, fully paid and non-assessable and,
when issued, will be free and clear of all liens or other restrictions (other than those arising under applicable securities laws)
and will not have been issued in violation of any preemptive rights created under the Company’s organizational documents
or the laws of its jurisdiction of incorporation or any similar rights pursuant to any agreement or other instrument to which
it is a party or by which it is otherwise bound.

 

(c) This
Subscription Agreement has been duly authorized, executed and delivered by the Company, and assuming the due authorization, execution
and delivery of the same by Subscriber, this Subscription Agreement shall constitute the valid and legally binding obligation
of the Company, enforceable against the Company in accordance with its terms, except as such enforceability may be limited by
bankruptcy, insolvency, reorganization, moratorium and similar laws affecting creditors generally and by the availability of equitable
remedies.

 

(d) The
execution and delivery of this Subscription Agreement, the issuance and sale of the Subscribed Shares and the compliance by the
Company with all of the provisions of this Subscription Agreement and the consummation of the transactions contemplated herein
will not conflict with or result in a breach or violation of any of the terms or provisions of, or constitute a default under,
or result in the creation or imposition of any lien, charge or encumbrance upon any of the property or assets of the Company pursuant
to the terms of (i) any indenture, mortgage, deed of trust, loan agreement, lease, license or other agreement or instrument
to which the Company is a party or by which the Company is bound or to which any of the property or assets of the Company is subject;
(ii) the organizational documents of the Company; or (iii) any statute or any judgment, order, rule or regulation of
any court or governmental agency or body, domestic or foreign, having jurisdiction over the Company or any of its properties except,
in the case of clauses (i) and (iii), as would not reasonably be expected, individually or in the aggregate, to have a Company
Material Adverse Effect.

 

(e) Assuming
the accuracy of the representations and warranties of the Subscriber set forth in Section 4, the Company is not required to obtain
any consent, waiver, authorization or order of, give any notice to, or make any filing or registration with, any court or other
federal, state, local or other governmental authority, self-regulatory organization (including The Nasdaq Stock Market (“Nasdaq”))
or other person in connection with the execution, delivery and performance of this Subscription Agreement (including, without
limitation, the issuance of the Subscribed Shares), other than (i) filings required by applicable state securities laws,
(ii) the filing of the Registration Statement pursuant to Section 5, (iii) the filing of a Notice of Exempt Offering
of Securities on Form D with the United States Securities and Exchange Commission (“Commission” or the
“SEC”) under Regulation D under the Securities Act of 1933, as amended (the “Securities Act”),
and the rules and regulations of the Commission promulgated thereunder, if applicable, (iv) those required by Nasdaq, including
with respect to obtaining stockholder approval, (v) those required to consummate the Transaction as provided under the Merger
Agreement, (vi) the filing of notification under the Hart-Scott-Rodino Antitrust Improvements Act of 1976, as amended, if applicable,
and (vii) the failure of which to obtain would not, individually or in the aggregate, reasonably be expected to have a Company
Material Adverse Effect.

 

    5

     

    

 

(f) A
copy of each report, statement, schedule, prospectus, and registration statement filed by the Company prior to the date of this
Subscription Agreement (the “SEC Documents”) is available to the undersigned via the SEC’s EDGAR system.
The Company has timely filed each SEC Document that the Company was required to file with the SEC under the Securities Exchange
Act of 1934, as amended (the “Exchange Act”), since its initial registration of the Class A Shares with the
SEC. As of their respective dates, each of the SEC Documents complied in all material respects with the requirements of the Securities
Act and the Exchange Act, and the rules and regulations of the Commission promulgated thereunder, and none of the SEC Documents,
when filed, contained any untrue statement of a material fact or omitted to state a material fact required to be stated therein
or necessary in order to make the statements therein, in the light of the circumstances under which they were made, not misleading.
The financial statements of the Company included in the SEC Documents comply in all material respects with applicable accounting
requirements and the rules and regulations of the Commission with respect thereto as in effect at the time of filing and fairly
present in all material respects the financial position of the Company as of and for the dates thereof and the results of operations
and cash flows for the periods then ended, subject, in the case of unaudited statements, to normal, year-end audit adjustments.
As of the date hereof, there are no material outstanding or unresolved comments in comment letters from the Staff of the SEC with
respect to any of the SEC Documents.

 

(g) As
of the date hereof the authorized share capital of the Company consists of (i) 1,000,000 shares of preferred stock, with a par
value of $0.0001 per share (“Preferred Shares”), and (ii) 400,000,000 shares of common stock with a par value
of $0.0001 per share, consisting of 380,000,000 Class A Shares and 20,000,000 shares of Class B common stock (“Class
B Shares” and, together with the Class A Shares, “Common Stock”). As of the date hereof, (i) 34,500,000
Class A Shares, 8,625,000 Class B Shares and no Preferred Shares are issued and outstanding, (ii) 17,433,334 warrants, each exercisable
to purchase one Class A Share at $11.50 per share (“Warrants”), are issued and outstanding, including 5,933,334
private placement warrants; and (iii) no Class A Shares are subject to issuance upon exercise of outstanding options. No Warrants
are exercisable on or prior to the Closing. All (A) issued and outstanding Common Stock has been duly authorized and validly
issued, is fully paid and non-assessable and is not subject to preemptive or similar rights and (B) outstanding Warrants
have been duly authorized and validly issued, are fully paid and are not subject to preemptive or similar rights. As of the date
hereof, except as (x) set forth above or (y) pursuant to the Subscription Agreements or the Merger Agreement, there are no outstanding
options, warrants or other rights to subscribe for, purchase or acquire from the Company any Common Stock or other equity interests
in the Company (collectively, “Equity Interests”) or securities convertible into or exchangeable or exercisable
for Equity Interests. As of the date hereof, the Company has no subsidiaries other than the Merger Sub and does not own, directly
or indirectly, interests or investments (whether equity or debt) in any person (other than the Merger Sub), whether incorporated
or unincorporated. There are no stockholder agreements, voting trusts or other agreements or understandings to which the Company
is a party or by which it is bound relating to the voting of any Equity Interests, other than (1) the letter agreements entered
into by the Company in connection with the Company’s initial public offering on September 21, 2020 pursuant to which Falcon
Equity Investors LLC and the Company’s executive officers and independent directors agreed to vote in favor of any proposed
Business Combination (as defined therein), which includes the Transaction, and (2) as contemplated by the Merger Agreement. Other
than Class B Shares, which have the anti-dilution rights described in the Company’s third amended and restated certificate
of incorporation and which such rights will be waived in connection with the Transaction, there are no securities or instruments
issued by or to which the Company is a party containing anti-dilution or similar provisions that will be triggered by the issuance
of (I) the Subscribed Shares, (II) the shares to be issued pursuant to any Other Subscription Agreement or (III) any other securities
to be issued in connection with the Transaction (including, without limitation, any securities to be issued to securityholders
of the Company or the Target in connection with the Transaction). Except as disclosed in the SEC Documents, as of the date hereof,
the Company had no outstanding indebtedness.

 

    6

     

    

 

(h) The
Company is in compliance with all applicable laws and has not received any written communication from a governmental entity that
alleges that the Company is not in compliance with or is in default or violation of any applicable law, except where such non-compliance,
default or violation would not, individually or in the aggregate, reasonably be expected to have a Company Material Adverse Effect.

 

(i) Except
for such matters as have not had and would not reasonably be expected to have, individually or in the aggregate, a Company Material
Adverse Effect, there is no (i) suit, action, claim, proceeding or arbitration before a governmental authority or arbitrator
pending, or, to the knowledge of the Company, threatened against the Company or (ii) judgment, decree, injunction, ruling
or order of any governmental authority or arbitrator outstanding against the Company.

 

(j) The
issued and outstanding Class A Shares are registered pursuant to Section 12(b) of the Exchange Act, and are listed for trading
on Nasdaq under the symbol “FCAC.” There is no suit, action, proceeding or investigation pending or, to the knowledge
of the Company, threatened against the Company by the Nasdaq or the Commission with respect to any intention by such entity to
deregister the Class A Shares or prohibit or terminate the listing of the Class A Shares on the Nasdaq. The Company has taken
no action that is designed to terminate the registration of the Class A Shares under the Exchange Act.

 

(k) Upon
consummation of the Transaction, the issued and outstanding Class A Shares, except for any Subscribed Shares, will be registered
pursuant to Section 12(b) of the Exchange Act, and the Class A Shares and Subscribed Shares will be listed for trading on Nasdaq.

 

(l) Assuming
the accuracy of Subscriber’s representations and warranties set forth in Section 4 of this Subscription Agreement
and those of the Other Subscribers in the Other Subscription Agreements, no registration under the Securities Act is required
for the offer and sale of the Subscribed Shares by the Company to Subscriber or any of the Other Subscribers and the Subscribed
Shares are not being offered in a manner involving a public offering under, or in a distribution in violation of, the Securities
Act or any state securities laws.

 

    7

     

    

 

(m) Neither
the Company nor any person acting on its behalf has engaged or will engage in any form of general solicitation or general advertising
(within the meaning of Regulation D) in connection with any offer or sale of the Subscribed Shares or the Other Subscribed
Shares.

 

(n) [Except
for Goldman Sachs & Co. LLC (“Goldman Sachs”), Morgan Stanley & Co. (“Morgan Stanley”), and J.P.
Morgan Securities (“J.P. Morgan”) (collectively, the “Placement Agents”), no / No] broker or finder is
entitled to any brokerage or finder’s fee or commission solely in connection with the sale of the Subscribed Shares to Subscriber
or any of the Other Subscribers based on arrangements made by or on behalf of the Company.

 

(o) [The
Company agrees that, notwithstanding Section 9(j), the Placement Agents may rely upon the representations and warranties made
by the Company to Subscriber in this Subscription Agreement.]

 

(p) Other
than the Other Subscription Agreements, the Merger Agreement and any other agreement expressly contemplated by the Merger Agreement,
the Company has not entered into any side letter or similar agreement with any Other Subscriber or any other investor in connection
with such Other Subscriber’s or investor’s direct or indirect investment in the Company. No Other Subscription Agreement
includes terms and conditions that are more advantageous to any such Other Subscriber than the Subscriber hereunder, other than
terms particular to the regulatory requirements of such Subscriber or its affiliates or related fund. Such Other Subscription
Agreements have not been amended or modified in any material respect following the date of this Subscription Agreement.

 

(q) The
Company is not an “investment company” within the meaning of the Investment Company Act of 1940, as amended.

 

(r) The
Company understands and acknowledges that the foregoing representations and warranties shall be deemed material to and have been
relied upon by the Subscriber. The Company further understands and acknowledges that neither the due diligence investigation conducted
by the Subscriber in connection with making its decision to acquire the Class A Shares nor any representations and warranties
made by the Subscriber herein shall modify, amend or affect the Subscriber’s right to rely on the truth, accuracy and completeness
of the Company’s representations and warranties contained herein.

 

(s) The
Company acknowledges and agrees that, notwithstanding anything herein to the contrary, the Subscribed Shares may be pledged by
Subscriber in connection with a bona fide margin agreement, provided such pledge shall be (i) pursuant to an available exemption
from the registration requirements of the Securities Act or (ii) pursuant to, and in accordance with, a registration statement
that is effective under the Securities Act at the time of such pledge, and Subscriber effecting a pledge of Subscribed Shares
shall not be required to provide the Company with any notice thereof; provided, however, that neither the Company or their counsel
shall be required to take any action (or refrain from taking any action) in connection with any such pledge, other than providing
any such lender of such margin agreement with an acknowledgment that the Subscribed Shares are not subject to any contractual
prohibition on pledging or lock up, the form of such acknowledgment to be subject to review and comment by the Company in all
respects.

 

    8

     

    

 

4. Subscriber
Representations and Warranties. Subscriber represents and warrants to the Company [and the Placement Agents] that:

 

(a) Subscriber
(i) is duly organized, validly existing and in good standing under the laws of its jurisdiction of organization, incorporation
or formation, and (ii) has the requisite power and authority to enter into and perform its obligations under this Subscription
Agreement.

 

(b) This
Subscription Agreement has been duly authorized, executed and delivered by Subscriber, and assuming the due authorization, execution
and delivery of the same by the Company, this Subscription Agreement shall constitute the valid and legally binding obligation
of Subscriber, enforceable against Subscriber in accordance with its terms, except as such enforceability may be limited by bankruptcy,
insolvency, reorganization, moratorium and similar laws affecting creditors generally and by the availability of equitable remedies.

 

(c) The
execution and delivery of this Subscription Agreement, the purchase of the Subscribed Shares and the compliance by Subscriber
with all of the provisions of this Subscription Agreement and the consummation of the transactions contemplated herein will not
result in a breach or violation of any of the terms or provisions of, or constitute a default under (i) any indenture, mortgage,
deed of trust, loan agreement, lease, license or other agreement or instrument to which Subscriber is a party or by which Subscriber
is bound; (ii) the organizational documents of Subscriber; or (iii) any statute or any judgment, order, rule or regulation of
any court or governmental agency or body, domestic or foreign, having jurisdiction over Subscriber or any of its properties, except,
in the case of clauses (i) and (iii), as would not reasonably be expected to have, individually or in the aggregate, a Subscriber
Material Adverse Effect. For purposes of this Subscription Agreement, a “Subscriber Material Adverse Effect”
means an event, change, development, occurrence, condition or effect with respect to Subscriber that would reasonably be expected
to have a material adverse effect on Subscriber’s ability to consummate the transactions contemplated hereby, including
the purchase of the Subscribed Shares.

  

(d) Subscriber
(i) is a “qualified institutional buyer” (as defined in Rule 144A under the Securities Act) or an [institutional]
“accredited investor” (within the meaning of Rule 501(a)[(1), (2), (3), [or] (7)[, or (9)]] of Regulation D under
the Securities Act) satisfying the applicable requirements set forth on Annex A, (ii) is acquiring the Subscribed
Shares only for its own account and not for the account of others, or if Subscriber is subscribing for the Subscribed Shares as
a fiduciary or agent for one or more investor accounts, each owner of such account is a “qualified institutional buyer”
[or an institutional “accredited investor”] and Subscriber has full investment discretion with respect to each such
account, and the full power and authority to make the acknowledgements, representations and agreements herein on behalf of each
owner of each such account, and (iii) is not acquiring the Subscribed Shares with a view to, or for offer or sale in connection
with, any distribution thereof in violation of the Securities Act (and has provided the Company with the requested information
on Annex A following the signature page hereto). Subscriber is not an entity formed for the specific purpose of
acquiring the Subscribed Shares [and is an “institutional account” as defined by FINRA Rule 4512(c)].

 

    9

     

    

 

(e) Subscriber
understands that the Subscribed Shares are being offered in a transaction not involving any public offering within the meaning
of the Securities Act and that the Subscribed Shares have not been registered under the Securities Act. Subscriber understands
that the Subscribed Shares may not be offered, resold, transferred, pledged or otherwise disposed of by Subscriber absent an effective
registration statement under the Securities Act, except (i) to the Company or a subsidiary thereof, or (ii) pursuant
to an applicable exemption from the registration requirements of the Securities Act, and, in each of cases (i) and (ii),
in accordance with any applicable securities laws of the states and other jurisdictions of the United States, and that any certificates
or book-entry statements representing the Subscribed Shares shall contain a legend to such effect. As a result of these transfer
restrictions, Subscriber understands that Subscriber may not be able to readily resell the Subscribed Shares and may be required
to bear the financial risk of an investment in the Subscribed Shares for an indefinite period of time. Subscriber acknowledges
and agrees that the Subscribed Shares will not be eligible for offer, resale, transfer, pledge or disposition pursuant to Rule
144 promulgated under the Securities Act until at least one year from the Closing Date. Subscriber understands that it has been
advised to consult legal counsel prior to making any offer, resale, pledge or transfer of any of the Subscribed Shares.

 

(f) Subscriber
understands and agrees that Subscriber is purchasing the Subscribed Shares directly from the Company. Subscriber further acknowledges
that there have not been, and Subscriber hereby agrees that it is not relying on, any representations, warranties, covenants or
agreements made to Subscriber by the Company, [Goldman Sachs & Co. LLC (“Goldman Sachs”), Morgan Stanley &
Co. (“Morgan Stanley”), and J.P. Morgan Securities (“J.P. Morgan” collectively, the “the Placement
Agents,”), / the Placement Agents,] any other party to the Transaction or any other person or entity, expressly or by implication,
other than those representations, warranties, covenants and agreements of the Company set forth in this Subscription Agreement.
Subscriber acknowledges that certain information provided by the Company was based on projections, and such projections were prepared
based on assumptions and estimates that are inherently uncertain and are subject to a wide variety of significant business, economic
and competitive risks and uncertainties that could cause actual results to differ materially from those contained in the projections.
[Subscriber further acknowledges and agrees that none of Goldman Sachs, Morgan Stanley or J.P. Morgan are acting as placement
agent to Subscriber and that no solicitation or recommendation of any type has been made by any of Goldman Sachs, Morgan Stanley
or J.P. Morgan to Subscriber.]

 

(g) In
making its decision to purchase the Subscribed Shares, Subscriber has relied solely upon independent investigation made by Subscriber
and the representations and warranties of the Company set forth herein. Subscriber acknowledges and agrees that Subscriber has
received such information as Subscriber deems necessary in order to make an investment decision with respect to the Subscribed
Shares, including with respect to the Company and the Transaction (including the Target). Subscriber represents and agrees that
Subscriber and Subscriber’s professional advisor(s), if any, have had the full opportunity to ask such questions, receive
such answers and obtain such information as Subscriber and such undersigned’s professional advisor(s), if any, have deemed
necessary to make an investment decision with respect to the Subscribed Shares. Subscriber acknowledges and agrees that neither
of the Placement Agents, nor any of their respective affiliates has provided Subscriber with any information or advice with respect
to the Subscribed Shares nor is such information or advice necessary or desired. [Neither of the Placement Agents nor any of their
respective affiliates has made or makes any representation as to the Company or the Target or the quality or value of the Subscribed
Shares and the Placement Agents and any of its affiliates may have acquired non-public information with respect to the Company
or the Target which Subscriber agrees need not be provided to it. In connection with the issuance of the Subscribed Shares to
Subscriber, neither of the Placement Agents nor any of their respective affiliates has acted as a financial advisor or fiduciary
to Subscriber.]

 

    10

     

    

 

(h) Subscriber
became aware of this offering of the Subscribed Shares solely by means of direct contact between Subscriber and the Company [or
by means of contact from the Placement Agents] and the Subscribed Shares were offered to Subscriber solely by direct contact between
Subscriber and the Company [or by means of contact from the Placement Agents]. Subscriber did not become aware of this offering
of the Subscribed Shares, nor were the Subscribed Shares offered to Subscriber, by any other means. Subscriber acknowledges that
the Company represents and warrants that the Subscribed Shares (i) were not offered by any form of general solicitation or
general advertising and (ii) are not being offered in a manner involving a public offering under, or in a distribution in
violation of, the Securities Act, or any state securities laws.

 

(i) Subscriber
acknowledges that it is aware that there are substantial risks incident to the purchase and ownership of the Subscribed Shares.
Subscriber has such knowledge and experience in financial and business matters as to be capable of evaluating the merits and risks
of an investment in the Subscribed Shares, and Subscriber has had an opportunity to seek, and has sought, such accounting, legal,
business and tax advice as Subscriber has considered necessary to make an informed investment decision. Subscriber (i) is an institutional
account as defined in FINRA Rule 4512(c), (ii) is a sophisticated investor, experienced in investing in private equity transactions
and capable of evaluating investment risks independently, both in general and with regard to all transactions and investment strategies
involving a security or securities, and (iii) has exercised independent judgment in evaluating its participation in the purchase
of the Subscribed Shares. Subscriber understands and acknowledges that the purchase and sale of the Subscribed Shares hereunder
meets (i) the exemptions from filing under FINRA Rule 5123(b)(1)(A) and (ii) the institutional customer exemption under FINRA
Rule 2111(b).

 

(j) Subscriber
has adequately analyzed and fully considered the risks of an investment in the Subscribed Shares and determined that the Subscribed
Shares are a suitable investment for Subscriber and that Subscriber is able at this time and in the foreseeable future to bear
the economic risk of a total loss of Subscriber’s investment in the Company. Subscriber acknowledges specifically that a
possibility of total loss exists.

 

(k) Subscriber
understands and agrees that no federal or state agency has passed upon or endorsed the merits of the offering of the Subscribed
Shares or made any findings or determination as to the fairness of this investment.

 

(l) Subscriber
is not (i) a person or entity named on the List of Specially Designated Nationals and Blocked Persons administered by the
U.S. Treasury Department’s Office of Foreign Assets Control (“OFAC”) or in any Executive Order issued
by the President of the United States and administered by OFAC (“OFAC List”), or a person or entity prohibited
by any OFAC sanctions program, (ii) a Designated National as defined in the Cuban Assets Control Regulations, 31 C.F.R. Part 515,
or (iii) a non-U.S. shell bank or providing banking services indirectly to a non-U.S. shell bank. Subscriber agrees to provide
law enforcement agencies, if requested thereby, such records as required by applicable law, provided that Subscriber is permitted
to do so under applicable law. Subscriber represents that if it is a financial institution subject to the Bank Secrecy Act (31
U.S.C. Section 5311 et seq.), as amended by the USA PATRIOT Act of 2001 and its implementing regulations (collectively, the
“BSA/PATRIOT Act”), that Subscriber maintains policies and procedures reasonably designed to comply with applicable
obligations under the BSA/PATRIOT Act. Subscriber also represents that, to the extent required, it maintains policies and procedures
reasonably designed for the screening of its investors against the OFAC sanctions programs, including the OFAC List. Subscriber
further represents and warrants that, to the extent required, it maintains policies and procedures reasonably designed to ensure
that the funds held by Subscriber and used to purchase the Subscribed Shares were legally derived.

 

    11

     

    

 

(m) No
foreign person (as defined in 31 C.F.R. Part 800.224) in which the national or subnational governments of a single foreign state
have a substantial interest (as defined in 31 C.F.R. Part 800.244) will acquire a substantial interest in the Company as a result
of the purchase and sale of Subscribed Shares hereunder such that a declaration to the Committee on Foreign Investment in the
United States would be mandatory under 31 C.F.R. Part 800.401, and no foreign person will have control (as defined in 31 C.F.R.
Part 800.208) over the Company from and after the Closing as a result of the purchase and sale of Subscribed Shares hereunder.

 

(n) If
Subscriber is an employee benefit plan that is subject to Title I of the Employee Retirement Income Act of 1974, as amended (“ERISA”),
a plan, an individual retirement account or other arrangement that is subject to section 4975 of the Internal Revenue Code of
1986, as amended (the “Code”), or an employee benefit plan that is a governmental plan (as defined in section
3(32) of ERISA), a church plan (as defined in section 3(33) of ERISA), a non-U.S. plan (as described in section 4(b)(4) of ERISA)
or other plan that is not subject to the foregoing but may be subject to provisions under any other federal, state, local, non-U.S.
or other laws or regulations that are similar to such provisions of ERISA or the Code, or an entity whose underlying assets are
considered to include “plan assets” of any such plan, account or arrangement (each, a “Plan”) subject
to the fiduciary or prohibited transaction provisions of ERISA or section 4975 of the Code, Subscriber represents and warrants
that (i) it has not relied on the Company or any of its affiliates (the “Transaction Parties”) for investment
advice or as the Plan’s fiduciary with respect to its decision to acquire and hold the Subscribed Shares, and none of the
Transaction Parties shall at any time be relied upon as the Plan’s fiduciary with respect to any decision to acquire, continue
to hold or transfer the Subscribed Shares and (ii) the acquisition and holding of the Subscribed Shares will not result in a non-exempt
prohibited transaction under ERISA or Section 4975 of the Code.

 

(o) Subscriber
at the Closing will have sufficient funds to pay the Purchase Price pursuant to Section 2(b).

 

    12

     

    

 

(p) Subscriber
acknowledges that it has not relied upon any statement, representation or warranty made by any person, firm or corporation (including,
without limitation, the Company, any of its affiliates or any of its or their respective control persons, officers, directors,
employees, agents or representatives, or the Placement Agents), other than the representations and warranties of the Company expressly
set forth in this Subscription Agreement, or any Other Subscriber in making its investment or decision to invest in the Company.
Subscriber agrees that none of (i) any Other Subscriber pursuant to this Subscription Agreement or any other agreement related
to the private placement of shares of Class A Shares (including the controlling persons, officers, directors, partners, agents
or employees of any such Subscriber) or (ii) the Placement Agents or any of their respective affiliates or any of its or their
respective affiliates’ control persons, officers, directors or employees, except, in each case, to the extent resulting
from their own gross negligence, fraud or willful misconduct shall be liable to any Other Subscriber pursuant to this Subscription
Agreement or any other agreement related to the private placement of Class A Shares for any action heretofore or hereafter taken
or omitted to be taken by any of them in connection with the purchase of the Subscribed Shares hereunder.

 

(q) Subscriber
[has had no contact with any Placement Agent with respect to the Subscribed Shares / agrees that, notwithstanding Section 9(j),
the Placement Agents may rely upon the representations and warranties made by Subscriber to the Company in this Subscription Agreement].

 

(r) [Subscriber
acknowledges and is aware that Goldman Sachs is acting as financial advisor to the Company in connection with the Transaction.]

 

5. Additional
Subscriber Agreement. Subscriber hereby agrees that, from the date of this Subscription Agreement until the earlier of the
Closing or the termination of this Subscription Agreement in accordance with its terms, none of Subscriber or any person or entity
acting on behalf of Subscriber or pursuant to any understanding with Subscriber will engage in any Short Sales with respect to
equity securities of the Company prior to the Closing. For purposes of this Section 5, “Short Sales”
shall include, without limitation, all “short sales” as defined in Rule 200 promulgated under Regulation SHO under
the Exchange Act, and all types of direct and indirect stock pledges (other than pledges in the ordinary course of business as
part of prime brokerage arrangements), forward sale contracts, options, puts, calls, swaps and similar arrangements (including
on a total return basis), and sales and other transactions through non-U.S. broker dealers or foreign regulated brokers. Notwithstanding
the foregoing, (i) nothing herein shall prohibit other entities under common management or that share an investment advisor with
Subscriber (including Subscriber’s controlled affiliates and/or affiliates) from entering into any Short Sales and (ii)
in the case of a Subscriber that is a multi-managed investment vehicle whereby separate portfolio managers manage separate portions
of such Subscriber’s assets, the representation set forth above shall only apply with respect to the portion of assets managed
by the portfolio manager that made the investment decision to purchase the Subscribed Shares covered by this Subscription Agreement.
For the avoidance of doubt, this Section 5 shall not apply to (a) any sale (including the exercise of any redemption right)
of securities of the Company (i) held by Subscriber, its controlled affiliates or any person or entity acting on behalf of Subscriber
or any of its controlled affiliates prior to the execution of this Subscription Agreement or (ii) purchased by Subscriber, its
controlled affiliates or any person or entity acting on behalf of Subscriber or any of its controlled affiliates in open market
transactions after the execution of this Subscription Agreement or (b) ordinary course, non-speculative hedging transactions.

 

    13

     

    

 

6. Registration
of Subscribed Shares.

 

(a) The
Company agrees that, within thirty (30) calendar days after the consummation of the Transaction, the Company will file with the
Commission (at the Company’s sole cost and expense) a registration statement on Form S-1 (or, if available, Form S-3), registering
the resale of the Subscribed Shares pursuant to Rule 415 under the Securities Act (the “Registration Statement”).
The Company will provide a draft of the Registration Statement to Subscriber for review at least three (3) business days in advance
of filing the Registration Statement, and shall advise Subscriber upon the Registration Statement being declared effective by
the SEC. The Company shall use its commercially reasonable efforts to have the Registration Statement declared effective by the
SEC as soon as practicable after the filing thereof, but no later than the earlier of (i) no later than sixty (60) calendar
days following the Closing Date  (or ninety (90) calendar days after the Closing Date if the Registration Statement is reviewed
by and receives comments from the SEC) and (ii) the 10th calendar day after the date the Company is notified (orally
or in writing, whichever is earlier) by the SEC that the Registration Statement will not be “reviewed” or will not
be subject to further comments from the SEC  (such earlier date, the “Effectiveness Deadline”), provided,
that if the day of the Effectiveness Deadline falls on a Saturday, Sunday or other day that the Commission is closed for business,
the Effectiveness Deadline shall be extended to the next Business Day on which the Commission is open for business. Notwithstanding
the foregoing, if the Commission prevents the Company from including any or all of the shares proposed to be registered under
the Registration Statement due to limitations on the use of Rule 415 under the Securities Act for the resale of the Subscribed
Shares by the applicable stockholders or otherwise, such Registration Statement shall register for resale such number of Subscribed
Shares which is equal to the maximum number of Subscribed Shares as is permitted to be registered by the Commission. In such event,
the number of Subscribed Shares to be registered for each selling stockholder named in the Registration Statement shall be reduced
pro rata among all such selling stockholders. In no event shall Subscriber be identified as a statutory underwriter in the Registration
Statement without Subscriber’s prior written consent. The Company agrees that, except for such times as the Company is permitted
hereunder to suspend the use of the prospectus forming part of a Registration Statement, the Company will use commercially reasonable
efforts to cause such Registration Statement to remain continuously effective with respect to Subscriber until the earlier of
(i) five (5) years from the issuance of the Subscribed Shares, (ii) the date on which all of the Subscribed Shares shall have
been sold pursuant to the Registration Statement or pursuant to Rule 144 under the Securities Act, or (iii) if Rule 144(i) is
no longer applicable to the Company or Rule 144(i)(2) is amended to remove the current reporting requirement preceding a disposition
of securities, the first date on which the undersigned can sell all of its Subscribed Shares (or shares received in exchange
therefor) under Rule 144 under the Securities Act without limitation as to the manner of sale or the amount of such securities
that may be sold. For as long as the Registration Statement shall remain effective pursuant to the immediately preceding sentence,
the Company will use commercially reasonable efforts to file all reports, and provide all customary and reasonable cooperation,
necessary to enable the undersigned to resell the Subscribed Shares pursuant to the Registration Statement or Rule 144 under the
Securities Act (when Rule 144 under the Securities Act becomes available to the Company), as applicable, qualify the Subscribed
Shares for listing on the applicable stock exchange on which the Company’s Class A Shares are then listed, and update or
amend the Registration Statement as necessary to include the Subscribed Shares. The Company’s obligations to include the
Subscribed Shares in the Registration Statement are contingent upon Subscriber furnishing in writing to the Company such information
regarding Subscriber, the securities of the Company held by Subscriber and the intended method of disposition of the Subscribed
Shares as shall be reasonably requested by the Company to effect the registration of the Subscribed Shares, and Subscriber shall
execute such documents in connection with such registration as the Company may reasonably request that are customary for a selling
stockholder in similar situations; provided that Subscriber shall not in connection with the foregoing be required to execute
any lock-up or similar agreement or otherwise be subject to any contractual restriction on the ability to transfer the Subscribed
Shares.

 

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(b) In
the case of the registration effected by the Company pursuant to this Subscription Agreement, the Company shall, upon reasonable
request, inform Subscriber as to the status of such registration. At its expense, the Company shall:

 

		(i)	except
                                         for such times as the Company is permitted hereunder to suspend the use of the prospectus
                                         forming part of a Registration Statement, use its commercially reasonable efforts to
                                         keep such registration, and any qualification, exemption or compliance under state securities
                                         laws which the Company determines to obtain, continuously effective with respect to Subscriber,
                                         and to keep the applicable Registration Statement or any subsequent shelf registration
                                         statement free of any material misstatements or omissions;

  

		(ii)	advise
                                         Subscriber within three (3) business days:

 

A. of
the issuance by the SEC of any stop order suspending the effectiveness of any Registration Statement or the initiation of any
proceedings for such purpose;

 

B. of
the receipt by the Company of any notification with respect to the suspension of the qualification of the Subscribed Shares included
therein for sale in any jurisdiction or the initiation or threatening of any proceeding for such purpose; and

 

C. subject
to the provisions in this Subscription Agreement, of the occurrence of any event that requires the making of any changes in any
Registration Statement or prospectus included therein so that, as of such date, the statements therein are not misleading and
do not omit to state a material fact required to be stated therein or necessary to make the statements therein (in the case of
a prospectus, in the light of the circumstances under which they were made) not misleading.

 

Notwithstanding
anything to the contrary set forth herein, the Company shall not, when so advising Subscriber of such events listed above, provide
Subscriber with any material, nonpublic information regarding the Company other than to the extent that providing notice to Subscriber
of the occurrence of the events listed in (A) through (C) above constitutes material, nonpublic information regarding
the Company;

 

		(iii)	use
                                         its commercially reasonable efforts to obtain the withdrawal of any order suspending
                                         the effectiveness of any Registration Statement as soon as reasonably practicable;

 

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		(iv)	upon
                                         the occurrence of any event contemplated above, except for such times as the Company
                                         is permitted hereunder to suspend, and has suspended, the use of a prospectus forming
                                         part of a Registration Statement, the Company shall use its commercially reasonable efforts
                                         to as soon as reasonably practicable prepare a post-effective amendment to such Registration
                                         Statement or a supplement to the related prospectus, or file any other required document
                                         so that, as thereafter delivered to purchasers of the Subscribed Shares included therein,
                                         such prospectus will not include any untrue statement of a material fact or omit to state
                                         any material fact necessary to make the statements therein, in the light of the circumstances
                                         under which they were made, not misleading;

  

		(v)	use
                                         its commercially reasonable efforts to cause all Subscribed Shares to be listed on each
                                         securities exchange or market, if any, on which the Class A Shares have been listed;

  

		(vi)	use
                                         its commercially reasonable efforts (A) to take all other steps necessary to effect
                                         and maintain the registration of the Subscribed Shares contemplated hereby and to enable
                                         the Subscriber to sell the Subscribed Shares under Rule 144 and (B) for so long
                                         as the Subscriber holds Subscribed Shares, to timely file all reports and other materials
                                         required to be filed by the Exchange Act so long as the Company remains subject to such
                                         requirements and the filing of such reports and other documents is required under the
                                         applicable provisions of Rule 144 to enable Subscriber to sell the Class A Shares
                                         under Rule 144; and

 

		(vii)	(a)
                                         use its commercially reasonable efforts to cause the removal of the restrictive legends
                                         from (i) any Subscribed Shares being sold under the Registration Statement, (ii) at the
                                         time of sale of Subscribed Shares pursuant to Rule 144 and (iii) at the request of a
                                         holder of Subscribed Shares at such time as any Subscribed Shares held by such holder
                                         may be sold by such holder without restriction under Rule 144, including without limitation,
                                         any volume and manner of sale restrictions, and (b) request its legal counsel to deliver
                                         an opinion, if necessary, to the transfer agent to the effect that the removal of such
                                         restrictive legends in such circumstances may be effected under the Securities Act, in
                                         each case upon the receipt of customary representations and other documentation, if any,
                                         from the holder as reasonably requested by the Company, its counsel or the transfer agent,
                                         establishing that restrictive legends are no longer required.

  

    16

     

    

 

(c) Notwithstanding
anything to the contrary contained herein, the Company may delay or postpone filing of such Registration Statement, and from time
to time require Subscriber not to sell under the Registration Statement or suspend the use or effectiveness of any such Registration
Statement, if it determines, upon advice of legal counsel, that in order for the registration statement to not contain a material
misstatement or omission, an amendment thereto would be needed to include information that would at that time not otherwise be
required in a current, quarterly or annual report under the Exchange Act, or if the Company’s Board of Directors, upon advice
of legal counsel, reasonably believes such filing or use would materially affect a bona fide business or financing transaction
of the Company or would require premature disclosure of information that would materially adversely affect the Company and with
respect to which the Company has a bona fide business purpose for keeping confidential (each such circumstance, a “Suspension
Event”); provided that (x) the Company shall not so delay filing or so suspend the use of the Registration Statement
for a period of more than sixty (60) consecutive days or more than two (2) times in any three hundred sixty (360) day period and
(y) the Company shall use commercially reasonable efforts to make such registration statement available for the sale by the undersigned
of such securities as soon as practicable thereafter. Upon receipt of any written notice from the Company (which notice shall
not contain any material non-public information regarding the Company) of the happening of any Suspension Event during the period
that the Registration Statement is effective or if as a result of a Suspension Event the Registration Statement or related prospectus
contains any untrue statement of a material fact or omits to state any material fact required to be stated therein or necessary
to make the statements therein, in light of the circumstances under which they were made (in the case of the prospectus), not
misleading, the undersigned agrees that (i) it will immediately discontinue offers and sales of the Subscribed Shares under the
Registration Statement (excluding, for the avoidance of doubt, sales conducted pursuant to Rule 144) until the undersigned receives
copies of a supplemental or amended prospectus (which the Company agrees to promptly prepare) that corrects the misstatement(s)
or omission(s) referred to above and receives notice that any post-effective amendment has become effective or unless otherwise
notified by the Company that it may resume such offers and sales, and (ii) it will maintain the confidentiality of any information
included in such written notice delivered by the Company unless otherwise required by law, subpoena or regulatory request or requirement.
Notwithstanding anything to the contrary set forth herein, the Company shall not, when so advising Subscriber of a Suspension
Event, provide Subscriber with any material, nonpublic information regarding the Company (other than to the extent that providing
notice to Subscriber of the occurrence of a Suspension Event may itself constitute material, nonpublic information regarding the
Company). If so directed by the Company, the undersigned will deliver to the Company or, in the undersigned’s sole discretion,
destroy all copies of the prospectus covering the Subscribed Shares in the undersigned’s possession; provided, however,
that this obligation to deliver or destroy all copies of the prospectus covering the Subscribed Shares shall not apply (x) to
the extent the undersigned is required to retain a copy of such prospectus (A) in order to comply with applicable legal, regulatory,
self-regulatory or professional requirements or (B) in accordance with a bona fide pre-existing document retention policy or (y)
to copies stored electronically on archival servers as a result of automatic data back-up.

 

(d) Subscriber
may deliver written notice (an “Opt-Out Notice”) to the Company requesting that Subscriber not receive notices from
the Company otherwise required by this Section 6; provided, however, that Subscriber may later revoke any such Opt-Out Notice
in writing. Following receipt of an Opt-Out Notice from Subscriber (unless subsequently revoked), (i) the Company shall not deliver
any such notices to Subscriber and Subscriber shall no longer be entitled to the rights associated with any such notice and (ii)
each time prior to Subscriber’s intended use of an effective Registration Statement, Subscriber will notify the Company
in writing at least two (2) business days in advance of such intended use, and if a notice of a Suspension Event was previously
delivered (or would have been delivered but for the provisions of this Section 6(d)) and the related suspension period remains
in effect, the Company will so notify Subscriber, within one (1) business day of Subscriber’s notification to the Company,
by delivering to Subscriber a copy of such previous notice of Suspension Event, and thereafter will provide Subscriber with the
related notice of the conclusion of such Suspension Event promptly following its availability.

 

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(e) The
Company shall, notwithstanding any termination of this Subscription Agreement, indemnify, defend and hold harmless Subscriber
(to the extent a seller under the Registration Statement), the officers, directors, trustees, agents, partners, members, managers,
stockholders, affiliates, employees and investment advisers of each of them, each person who controls Subscriber (within the meaning
of Section 15 of the Securities Act or Section 20 of the Exchange Act) and the officers, directors, trustees, agents, partners,
members, managers, stockholders, affiliates, employees and investment advisers of each such controlling person, to the fullest
extent permitted by applicable law, from and against any and all losses, claims, damages, liabilities, costs (including, without
limitation, reasonable costs of preparation and investigation and reasonable attorneys’ fees) and expenses (collectively,
“Losses”), as incurred, that arise out of or are based upon (i) any untrue or alleged untrue statement of a
material fact contained in the Registration Statement, any prospectus included in the Registration Statement or any form of prospectus
or in any amendment or supplement thereto or in any preliminary prospectus, or arising out of or relating to any omission or alleged
omission to state a material fact required to be stated therein or necessary to make the statements therein (in the case of any
prospectus or form of prospectus or supplement thereto, in light of the circumstances under which they were made) not misleading,
or (ii) any violation or alleged violation by the Company of the Securities Act, Exchange Act or any state securities law or any
rule or regulation thereunder, in connection with the performance of its obligations under this Section 6, except insofar as and
to the extent, but only to the extent, that such untrue statements, alleged untrue statements, omissions or alleged omissions
are based solely upon information regarding Subscriber furnished in writing to the Company by Subscriber expressly for use therein.
The Company shall notify Subscriber promptly of the institution, threat or assertion of any proceeding arising from or in connection
with the transactions contemplated by this Section 6 of which the Company is aware. Such indemnity shall remain in full force
and effect regardless of any investigation made by or on behalf of an indemnified party and shall survive the transfer of the
Class A Shares by Subscriber. 

 

(f) Subscriber
shall, severally and not jointly with any Other Subscriber, indemnify and hold harmless the Company, its directors, officers,
agents and employees, each person who controls the Company (within the meaning of Section 15 of the Securities Act and Section
20 of the Exchange Act), and the directors, officers, agents or employees of such controlling persons, to the fullest extent permitted
by applicable law, from and against all Losses, as incurred, arising out of or are based upon any untrue or alleged untrue statement
of a material fact contained in any Registration Statement, any prospectus included in the Registration Statement, or any form
of prospectus, or in any amendment or supplement thereto or in any preliminary prospectus, or arising out of or relating to any
omission or alleged omission of a material fact required to be stated therein or necessary to make the statements therein (in
the case of any prospectus, or any form of prospectus or supplement thereto, in light of the circumstances under which they were
made) not misleading to the extent, but only to the extent, that such untrue statements or omissions are based solely upon information
regarding Subscriber furnished in writing to the Company by Subscriber expressly for use therein. In no event shall the liability
of Subscriber under this Section 6(e) be greater in amount than the dollar amount of the net proceeds received by Subscriber upon
the sale of the Subscribed Shares giving rise to such indemnification obligation.

 

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(g) Any
person or entity entitled to indemnification herein shall (A) give prompt written notice to the indemnifying party of any claim
with respect to which it seeks indemnification (provided that the failure to give prompt notice shall not impair any person’s
or entity’s right to indemnification hereunder to the extent such failure has not materially prejudiced the indemnifying
party) and (B) unless in such indemnified party’s reasonable judgment a conflict of interest between such indemnified and
indemnifying parties may exist with respect to such claim, permit such indemnifying party to assume the defense of such claim
with counsel reasonably satisfactory to the indemnified party. If such defense is assumed, the indemnifying party shall not be
subject to any liability for any settlement made by the indemnified party without its consent (but such consent shall not be unreasonably
withheld, conditioned or delayed). An indemnifying party who is not entitled to, or elects not to, assume the defense of a claim
shall not be obligated to pay the fees and expenses of more than one counsel (in addition to local counsel) for all parties indemnified
by such indemnifying party with respect to such claim, unless in the reasonable judgment of any indemnified party a conflict of
interest may exist between such indemnified party and any other of such indemnified parties with respect to such claim. No indemnifying
party shall, without the consent of the indemnified party, consent to the entry of any judgment or enter into any settlement which
cannot be settled in all respects by the payment of money (and such money is so paid by the indemnifying party pursuant to the
terms of such settlement) or which settlement includes a statement or admission of fault and culpability on the part of such indemnified
party or which does not include as an unconditional term thereof the giving by the claimant or plaintiff to such indemnified party
of a release from all liability in respect to such claim or litigation, and in no event shall the liability of Subscriber under
this Section 6(g) be greater in amount than the dollar amount of the net proceeds received by Subscriber upon the sale of the
Subscribed Shares giving rise to such indemnification obligation. 

 

(h) If
the indemnification provided under this Section 6 from the indemnifying party is unavailable or insufficient to hold harmless
an indemnified party in respect of any losses, claims, damages, liabilities and expenses referred to herein, then the indemnifying
party, in lieu of indemnifying the indemnified party, shall contribute to the amount paid or payable by the indemnified party
as a result of such losses, claims, damages, liabilities and expenses in such proportion as is appropriate to reflect the relative
fault of the indemnifying party and the indemnified party, as well as any other relevant equitable considerations. The relative
fault of the indemnifying party and indemnified party shall be determined by reference to, among other things, whether any action
in question, including any untrue or alleged untrue statement of a material fact or omission or alleged omission to state a material
fact, was made by, or relates to information supplied by, such indemnifying party or indemnified party, and the indemnifying party’s
and indemnified party’s relative intent, knowledge, access to information and opportunity to correct or prevent such action.
The amount paid or payable by a party as a result of the losses or other liabilities referred to above shall be subject to the
limitations set forth in this Section 6 and deemed to include any legal or other fees, charges or expenses reasonably incurred
by such party in connection with any investigation or proceeding. No person guilty of fraudulent misrepresentation (within the
meaning of Section 11(f) of the Securities Act) shall be entitled to contribution pursuant to this Section 6(g) from any person
who was not guilty of such fraudulent misrepresentation. Each indemnifying party’s obligation to make a contribution pursuant
to this Section 6(g) shall be several, not joint.

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7. Termination.
This Subscription Agreement shall terminate and be void and of no further force and effect, and all rights and obligations of
the parties hereunder shall terminate without any further liability on the part of any party in respect thereof, upon the earliest
to occur of (a) such date and time as the Merger Agreement is terminated in accordance with its terms, (b) upon the
mutual written agreement of the Company and the Subscriber to terminate this Subscription Agreement, (c) if, on the Closing
Date of the Transaction, any of the conditions to Closing set forth in Section 2 of this Subscription Agreement have
not been satisfied as of the time required hereunder to be so satisfied or waived by the party entitled to grant such waiver and,
as a result thereof, the transactions contemplated by this Subscription Agreement are not consummated, or (d) August 31, 2021; provided
that nothing herein will relieve any party hereto from liability for any willful breach hereof prior to the time of termination,
and each party hereto will be entitled to any remedies at law or in equity to recover losses, liabilities or damages arising from
such breach. The Company shall notify Subscriber of the termination of the Merger Agreement promptly after the termination thereof.
Upon the termination hereof in accordance with this Section 7, any monies paid by Subscriber to the Company in connection herewith
shall promptly (and in any event within one (1) Business Day) be returned in full to Subscriber by wire transfer of U.S. dollars
in immediately available funds to the account specified by Subscriber, without any deduction for or on account of any tax withholding,
charges or set-off, whether or not the Transaction shall have been consummated

 

8. Trust
Account Waiver. Subscriber hereby acknowledges that the Company has established a trust account (the “Trust Account”)
containing the proceeds of its initial public offering (the “IPO”) and from certain private placements occurring
simultaneously with the IPO (including interest accrued from time to time thereon) for the benefit of the Company’s public
stockholders and certain other parties (including the underwriters of the IPO). For and in consideration of the Company entering
into this Subscription Agreement, and for other good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, Subscriber hereby irrevocably waives any and all right, title and interest, or any claim of any kind, regardless
of whether such claim arises based on contract, tort, equity or any other theory of legal liability, it has or may in the future
have arising out of this Subscription Agreement, in or to any monies held in the Trust Account, and agrees not seek recourse against
the Trust Account as a result of, or arising out of, this Subscription Agreement; provided however, that nothing in this Section
8 shall (i) serve to limit or prohibit Subscriber’s right to pursue a claim against the Company for legal relief against
assets held outside the Trust Account (so long as such claim would not affect the Company’s ability to fulfill its obligation
to effectuate any redemption right with respect to any securities of the Company), for specific performance or other equitable
relief, (ii) serve to limit or prohibit any claims that the Subscriber may have in the future against the Company’s assets
or funds that are not held in the Trust Account (including any funds that have been released from the Trust Account and any assets
that have been purchased or acquired with any such funds) (so long as such claim would not affect the Company’s ability
to fulfill its obligation to effectuate any redemption right with respect to any securities of the Company) or (iii) be deemed
to limit the Subscriber’s right, title, interest or claim to the Trust Account by virtue of the Subscriber’s record
or beneficial ownership of Common Stock of the Company acquired by any means other than pursuant to this Subscription Agreement,
including but not limited to any right to distributions from the Trust Account in accordance with the Company’s third
amended and restated certificate of incorporation in respect of any redemptions by Subscriber of its Class A Shares acquired by
any means other than pursuant to this Subscription Agreement.

 

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9. Miscellaneous.

  

(a) All
notices, requests, demands, claims, and other communications hereunder shall be in writing. Any notice, request, demand, claim,
or other communication hereunder shall be deemed duly given (i) when delivered personally to the recipient, (ii) when sent by
electronic mail (with no mail undeliverable or other rejection notice), on the date of transmission to such recipient; provided,
that such notice, request, demand, claim or other communication is also sent to the recipient pursuant to clauses (i), (iii) or
(iv) of this Section 8(a), (iii) one Business Day after being sent to the recipient by reputable overnight courier service
(charges prepaid), or (iv) four (4) Business Days after being mailed to the recipient by certified or registered mail, return
receipt requested and postage prepaid, and, in each case, addressed to the intended recipient at its address specified on the
signature page hereof or to such electronic mail address or address as subsequently modified by written notice given in accordance
with this Section 8(a). A courtesy electronic copy of any notice sent by methods (i), (iii), or (iv) above shall also be
sent to the recipient via electronic mail if provided in the applicable signature page hereof or to an electronic mail address
as subsequently modified by written notice given in accordance with this Section 8(a).

  

(b) Subscriber
acknowledges that the Company will rely on the acknowledgments, understandings, agreements, representations and warranties of
the Subscriber contained in this Subscription Agreement and the Target, following the Closing, will rely on the representations
and warranties of the Subscriber contained in this Subscription Agreement. Prior to the Closing, Subscriber agrees to promptly
notify the Company if it becomes aware that any of the acknowledgments, understandings, agreements, representations and warranties
of Subscriber set forth herein are no longer accurate in all material respects. The Company acknowledges that Subscriber[, Placement
Agents] and others will rely on the acknowledgments, understandings, agreements, representations and warranties contained in this
Subscription Agreement. Prior to the Closing, the Company agrees to promptly notify Subscriber if it becomes aware that any of
the acknowledgments, understandings, agreements, representations and warranties of the Company set forth herein are no longer
accurate in all material respects.

 

(c) Each
of the Company and Subscriber is irrevocably authorized to produce this Subscription Agreement or a copy hereof to any interested
party in any administrative or legal proceeding or official inquiry with respect to the matters covered hereby.

 

(d) Except
as otherwise provided herein, all costs and expenses incurred in connection with this Subscription Agreement and the transactions
contemplated hereby shall be paid by the party incurring such costs and expenses, whether or not the transactions contemplated
hereby are consummated.

 

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(e) Except
as otherwise provided in this Section 9(e), neither this Subscription Agreement nor any rights that may accrue to Subscriber hereunder
(other than the Subscribed Shares acquired hereunder, if any) may be transferred or assigned. Neither this Subscription Agreement
nor any rights that may accrue to the Company hereunder may be transferred or assigned (provided, that, for the avoidance of doubt,
the Company may transfer the Subscription Agreement and its rights hereunder in connection with the consummation of the Transaction).
Notwithstanding the foregoing, Subscriber may assign its rights and obligations under this Subscription Agreement to one or more
of its affiliates or to any fund or account managed or advised by the same investment manager as the Subscriber or, with the Company’s
prior written consent, to another person, provided that no such assignment shall relieve Subscriber of its obligations
hereunder if any such assignee fails to perform such obligations.

 

(f) All
the agreements, representations and warranties made by each party hereto in this Subscription Agreement shall survive the Closing.

 

(g) The
Company may request from Subscriber such additional information as the Company may reasonably deem necessary to evaluate the eligibility
of Subscriber to acquire the Subscribed Shares, and Subscriber shall provide such information as may be reasonably requested,
to the extent readily available and to the extent consistent with its internal policies and procedures, provided, that,
the Company agrees to keep any such information provided by Subscriber confidential; provided, further, that upon receipt
of such additional information, the Company shall be allowed to convey such information to Target and Target shall keep the information
confidential, except as may be required by applicable law, rule, regulation or in connection with any legal proceeding or regulatory
request . Subscriber acknowledges that the Company may file a form of this Subscription Agreement with the Commission as an exhibit
to a periodic report of the Company or a registration statement of the Company.

 

(h) The
Company agrees that the Subscriber’s identity and the Subscription, as well as nature of the Subscriber’s obligations
hereunder, may not be disclosed in public announcements or any other filing required by the Commission, including in any registration
statements, proxy statements, consent solicitation statements and other filings to be filed by the Company with the Commission
in connection with the Subscription and/or the Transaction; provided, however, that notwithstanding the foregoing, such disclosure
shall be permitted to the extent, if any, required to comply with law, rules or regulations, in response to a comment or request
from the staff of the Commission or another regulatory agency or under Nasdaq regulations; provided further that, to the extent
permitted by the foregoing, Subscriber shall have an opportunity to review and comment on all disclosures in which it is contemplated
to be named prior to filing or public release. In all other cases, the Company acknowledges and agrees that the Company will not,
and will cause its representatives[, including the Placement Agents and its respective representatives,] not to publicly make
reference to the Subscriber or any of its affiliates or investment advisors in connection with the Transaction or this Subscription
Agreement, including in a press release or marketing materials of the Company or for any similar or related purpose (provided
that Subscriber may disclose its entry into this Subscription Agreement and the Purchase Price) without the prior written consent
of the Subscriber.

 

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(i) This
Subscription Agreement may not be amended, modified, waived or terminated except by an instrument in writing, signed by the party
against whom enforcement of such modification, waiver, or termination is sought.

 

(j) This
Subscription Agreement constitutes the entire agreement, and supersedes all other prior agreements, understandings, representations
and warranties, both written and oral, among the parties hereto, with respect to the subject matter hereof. Except as otherwise
provided in Section 9(n), this Subscription Agreement shall not confer any rights or remedies upon any person other than the parties
hereto and their respective permitted successors and assigns.

 

(k) Except
as otherwise provided herein, this Subscription Agreement shall be binding upon, and inure to the benefit of the parties hereto
and their heirs, executors, administrators, successors, legal representatives, and permitted assigns, and the agreements, representations,
warranties, covenants and acknowledgments contained herein shall be deemed to be made by, and be binding upon, such heirs, executors,
administrators, successors, legal representatives and permitted assigns.

 

(l) If
any provision of this Subscription Agreement shall be invalid, illegal or unenforceable, the validity, legality or enforceability
of the remaining provisions of this Subscription Agreement shall not in any way be affected or impaired thereby and shall continue
in full force and effect.

 

(m) This
Subscription Agreement may be executed and delivered in one or more counterparts (including by facsimile or electronic mail (including
..pdf or any electronic signature complying with the U.S. federal ESIGN Act of 2000, e.g., www.docusign.com) or other transmission
method) and by different parties in separate counterparts, with the same effect as if all parties hereto had signed the same document.
All counterparts so executed and delivered shall be construed together and shall constitute one and the same agreement.

 

(n) This
Subscription Agreement is intended for the benefit of the parties hereto and their respective successors and permitted assigns
and is not for the benefit of, nor may any provision hereof be enforced by, any other person; provided, however,
that [(i) the Placement Agents shall be an intended third party beneficiary of the representations and warranties of the Company
in Section 3 hereof and of the Subscribers in Section 4 hereof and (ii)] the persons named in Sections 6(d) through 6(g) hereof
shall be intended third party beneficiaries of such provisions.

 

(o) The
parties hereto agree that irreparable damage would occur in the event that any of the provisions of this Subscription Agreement
were not performed in accordance with their specific terms or were otherwise breached and that monetary damages or other legal
remedies would not be an adequate remedy for such damage. It is accordingly agreed that the parties hereto shall be entitled to
equitable relief, including in the form of an injunction or injunctions to prevent breaches of this Subscription Agreement and
to enforce specifically the terms and provisions of this Subscription Agreement, this being in addition to any other remedy to
which such party is entitled at law, in equity, in contract, in tort or otherwise. The parties hereto acknowledge and agree that
the Company shall be entitled to specifically enforce Subscriber’s obligations to fund the Purchase Price and the provisions
of the Subscription Agreement, in each case, on the terms and subject to the conditions set forth herein. The parties hereto further
acknowledge and agree: (x) to waive any requirement for the security or posting of any bond in connection with any such equitable
remedy; (y) not to assert that a remedy of specific enforcement pursuant to this Section 8(n) is unenforceable, invalid,
contrary to applicable law or inequitable for any reason; and (z) to waive any defenses in any action for specific performance,
including the defense that a remedy at law would be adequate.

 

    23

     

    

 

(p) No
failure or delay by a party hereto in exercising any right, power or remedy under this Subscription Agreement, and no course of
dealing between the parties hereto, shall operate as a waiver of any such right, power or remedy of such party. No single or partial
exercise of any right, power or remedy under this Subscription Agreement by a party hereto, nor any abandonment or discontinuance
of steps to enforce any such right, power or remedy, shall preclude such party from any other or further exercise thereof or the
exercise of any other right, power or remedy hereunder. The election of any remedy by a party hereto shall not constitute a waiver
of the right of such party to pursue other available remedies. No notice to or demand on a party not expressly required under
this Subscription Agreement shall entitle the party receiving such notice or demand to any other or further notice or demand in
similar or other circumstances or constitute a waiver of the rights of the party giving such notice or demand to any other or
further action in any circumstances without such notice or demand.

 

(q) This
Subscription Agreement shall be governed by, and construed in accordance with, the laws of the State of Delaware, without regard
to the principles of conflicts of laws that would otherwise require the application of the law of any other state.

 

(r) EACH
PARTY HERETO HEREBY WAIVES ITS RESPECTIVE RIGHTS TO A TRIAL BY JURY OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT
OR RELATED TO THIS SUBSCRIPTION AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY IN ANY ACTION, PROCEEDING OR OTHER LITIGATION
OF ANY TYPE BROUGHT BY ANY PARTY HERETO AGAINST ANY OTHER PARTY HERETO OR ANY AFFILIATE OF ANY OTHER SUCH PARTY, WHETHER WITH
RESPECT TO CONTRACT CLAIMS, TORT CLAIMS OR OTHERWISE. THE PARTIES HERETO AGREE THAT ANY SUCH CLAIM OR CAUSE OF ACTION SHALL BE
TRIED BY A COURT TRIAL WITHOUT A JURY. WITHOUT LIMITING THE FOREGOING, THE PARTIES HERETO FURTHER AGREE THAT THEIR RESPECTIVE
RIGHT TO A TRIAL BY JURY IS WAIVED BY OPERATION OF THIS SECTION AS TO ANY ACTION, COUNTERCLAIM OR OTHER PROCEEDING WHICH SEEKS,
IN WHOLE OR IN PART, TO CHALLENGE THE VALIDITY OR ENFORCEABILITY OF THIS SUBSCRIPTION AGREEMENT OR ANY PROVISION HEREOF. THIS
WAIVER SHALL APPLY TO ANY SUBSEQUENT AMENDMENTS, RENEWALS, SUPPLEMENTS OR MODIFICATIONS TO THIS SUBSCRIPTION AGREEMENT.

 

(s) The
parties hereto agree that all disputes, legal actions, suits and proceedings arising out of or relating to this Subscription Agreement
must be brought exclusively in the Court of Chancery of the State of Delaware and any state appellate court therefrom within the
State of Delaware (or, if the Court of Chancery of the state of Delaware declines to accept jurisdiction over a particular matter,
any federal court within the State of Delaware or, in the event each federal court within the State of Delaware declines to accept
jurisdiction over a particular matter, any state court within the state of Delaware) (collectively the “Designated Courts”).
Each party hereto hereby consents and submits to the exclusive jurisdiction of the Designated Courts. No legal action, suit or
proceeding with respect to this Subscription Agreement may be brought in any other forum. Each party hereto hereby irrevocably
waives all claims of immunity from jurisdiction and any objection which such party may now or hereafter have to the laying of
venue of any suit, action or proceeding in any Designated Court, including any right to object on the basis that any dispute,
action, suit or proceeding brought in the Designated Courts has been brought in an improper or inconvenient forum or venue. Each
of the parties hereto also agrees that delivery of any process, summons, notice or document to a party hereof in compliance with
Section 8(a) of this Subscription Agreement shall be effective service of process for any action, suit or proceeding in
a Designated Court with respect to any matters to which the parties hereto have submitted to jurisdiction as set forth above.

 

    24

     

    

 

(t) This
Subscription Agreement may only be enforced against, and any claim, action, suit or other legal proceeding based upon, arising
out of, or related to this Subscription Agreement, or the negotiation, execution or performance of this Subscription Agreement,
may only be brought against the entities that are expressly named as parties hereto and then only with respect to the specific
obligations set forth herein with respect to such party. No past, present or future director, officer, employee, incorporator,
manager, member, partner, stockholder, agent, attorney or other representative of any party hereto, or any of their successors
or permitted assigns, shall have any liability for any obligations or liabilities of any party hereto under this Subscription
Agreement or for any claim, action, suit or other legal proceeding based on, in respect of or by reason of the transactions contemplated
hereby.

 

(u) The
Company shall, by 9:00 a.m., New York City time, on the first (1st) Business Day immediately following the date of this Subscription
Agreement, issue one or more press releases or file with the Commission a Current Report on Form 8-K (collectively, the “Disclosure
Document”) disclosing, to the extent not previously publicly disclosed, all material terms of the transactions contemplated
hereby (and by the Other Subscription Agreements), the Transaction and any other material, nonpublic information that the Company
has provided to Subscriber at any time prior to the filing of the Disclosure Document. Upon the issuance of the Disclosure Document,
to the Company’s knowledge, Subscriber shall not be in possession of any material, non-public information received from
the Company, the Target or any of their respective officers, directors or employees [or the Placement Agents], and Subscriber
shall no longer be subject to any confidentiality or similar obligations under any current agreement, whether written or oral
with Company, the Placement Agents, the Company or any of their respective affiliates in connection with the Transaction. Notwithstanding
the foregoing or anything else in this Agreement to the contrary, the Company shall not publicly disclose the name of Subscriber
or any affiliate or investment adviser of Subscriber, or include the name of Subscriber or any affiliate or investment adviser
of Subscriber (i) in any press release or (ii) in any filing with the Commission or any regulatory agency or trading market, in
each case without the prior written consent (including by e-mail) of Subscriber, except in the case of clause (ii) as required
by the federal securities laws, rules or regulations and to the extent such disclosure is required by other laws, rules or regulations,
at the request of the staff of the Commission or regulatory agency or under Nasdaq regulations, in which case the Company shall
provide Subscriber with prior written notice (including by e-mail) of such permitted disclosure, and shall reasonably consult
with Subscriber regarding such disclosure. Subscriber will promptly provide any information reasonably requested by the Company
for any regulatory application or filing made or approval sought in connection with the Transaction (including filings with the
Commission).

 

(v) The
obligations of Subscriber under this Subscription Agreement are several and not joint with the obligations of any Other Subscriber
or any other investor under the Other Subscription Agreements, and Subscriber shall not be responsible in any way for the performance
of the obligations of any Other Subscriber under this Subscription Agreement or the Other Subscription Agreements or other investor.
The decision of Subscriber to purchase Subscribed Shares pursuant to this Subscription Agreement has been made by Subscriber independently
of any Other Subscriber or any other investor and independently of any information, materials, statements or opinions as to the
business, affairs, operations, assets, properties, liabilities, results of operations, condition (financial or otherwise) or prospects
of the Company or any of its subsidiaries which may have been made or given by any Other Subscriber or investor or by any agent
or employee of any Other Subscriber or investor, and neither Subscriber nor any of its agents or employees shall have any liability
to any Other Subscriber or investor (or any other person) relating to or arising from any such information, materials, statements
or opinions. Nothing contained herein or in any Other Subscription Agreement, and no action taken by Subscriber or Other Subscriber
or investor pursuant hereto or thereto, shall be deemed to constitute the Subscriber and other investors as a partnership, an
association, a joint venture or any other kind of entity, or create a presumption that the Subscriber, the Other Subscribers or
other investors are in any way acting in concert or as a group with respect to such obligations or the transactions contemplated
by this Subscription Agreement and the Other Subscription Agreements. Subscriber acknowledges that no Other Subscriber has acted
as agent for the Subscriber in connection with making its investment hereunder and no Other Subscriber will be acting as agent
of the Subscriber in connection with monitoring its investment in the Subscribed Shares or enforcing its rights under this Subscription
Agreement. Subscriber shall be entitled to independently protect and enforce its rights, including without limitation the rights
arising out of this Subscription Agreement, and it shall not be necessary for any Other Subscriber or investor to be joined as
an additional party in any proceeding for such purpose.

 

[The
remainder of this page is intentionally left blank.]

 

    25

     

    

 

IN
WITNESS WHEREOF, each of the Company and Subscriber has executed or caused this Subscription Agreement to be executed by its duly
authorized representative as of the date first set forth above.

 

	 	 	 
	 	FALCON CAPITAL ACQUISITION CORP.
	 	 	 
	 	By:	 
	 	 	Name:
	 	 	Title:
	 	 	Address for Notices:
	 	 	 
	 	[SUBSCRIBER]
	 	 	 
	 	By:	 
	 	 	Name:
	 	 	Title: 
	 	 	Address for Notices:

 

	 	Name in which shares
    are to be registered:	 
	 	 	 

 

	Number of Subscribed Shares subscribed for:	 	 	________________	 
	 	 	 	 	 
	Price Per Subscribed Share:	 	 	10.00	 
	 	 	 	 	 
	Aggregate Purchase Price:	 	 	$_______________	 

 

You
must pay the Purchase Price by wire transfer of United States dollars in immediately available funds to the account of the Company
specified by the Company in the Closing Notice.

 

    26

     

    

Annex
A

ELIGIBILITY REPRESENTATIONS OF SUBSCRIBER

 

This
Annex A should be completed and signed by Subscriber

and constitutes a part of the Subscription Agreement.

  

		A.	QUALIFIED
    INSTITUTIONAL BUYER STATUS (Please check the box, if applicable)

 

	 	☐	Subscriber
    is a “qualified institutional buyer” (as defined in Rule 144A under the Securities Act).

 

		B.	[INSTITUTIONAL]
    ACCREDITED INVESTOR STATUS (Please check the box)

 

 

	 	☐	Subscriber
    is an [institutional] “accredited investor” (within the meaning of Rule 501(a)[(1), (2), (3) [or] (7) [or (9)]
    of Regulation D] under the Securities Act) and has marked and initialed the appropriate box below indicating the provision
    under which it qualifies as an “accredited investor.”

 

		C.	AFFILIATE STATUS

    (Please check the applicable box)

 

SUBSCRIBER:

  

☐  is:

 

☐ is
not:

 

an
“affiliate” (as defined in Rule 144 under the Securities Act) of the Company or acting on behalf of an affiliate of
the Company.

 

Rule
501(a), in relevant part, states that an [institutional] “accredited investor” shall mean any person who comes within
any of the below listed categories, or who the issuer reasonably believes comes within any of the below listed categories, at
the time of the sale of the securities to that person. Subscriber has indicated, by marking and initialing the appropriate box
below, the provision(s) below which apply to Subscriber and under which Subscriber accordingly qualifies as an [institutional]
“accredited investor.”

 

	[	☐	Any
    bank, registered broker or dealer, insurance company, registered investment company, business development company, or small
    business investment company;

 

	 	☐	Any
    plan established and maintained by a state, its political subdivisions, or any agency or instrumentality of a state or its
    political subdivisions for the benefit of its employees, if such plan has total assets in excess of $5,000,000;

 

    27

     

    

 

	 	☐	Any
    employee benefit plan, within the meaning of the Employee Retirement Income Security Act of 1974, if a bank, insurance company,
    or registered investment adviser makes the investment decisions, or if the plan has total assets in excess of $5,000,000;

 

	 	☐	Any
    corporation, similar business trust, partnership or any organization described in Section 501(c)(3) of the Internal Revenue
    Code, not formed for the specific purpose of acquiring the securities offered, with total assets in excess of $5,000,000

 

	 	☐	Any
                           director, executive officer, or general partner of the issuer of the securities being offered or sold,
                           or any director, executive officer, or general partner of a general partner of that issuer;

         

	 	☐	Any
        natural person whose individual net worth, or joint net worth with that person’s spouse, at the time of his purchase
        exceeds $1,000,000. For purposes of calculating a natural person’s net worth: (a) the person’s primary residence
        must not be included as an asset; (b) indebtedness secured by the person’s primary residence up to the estimated
        fair market value of the primary residence must not be included as a liability (except that if the amount of such indebtedness
        outstanding at the time of calculation exceeds the amount outstanding 60 days before such time, other than as a result
        of the acquisition of the primary residence, the amount of such excess must be included as a liability); and (c) indebtedness
        that is secured by the person’s primary residence in excess of the estimated fair market value of the residence
        must be included as a liability;

        

         

	 	☐	Any
        natural person who had an individual income in excess of $200,000 in each of the two most recent years or joint income
        with that person’s spouse in excess of $300,000 in each of those years and has a reasonable expectation of reaching
        the same income level in the current year;

        

         

	 	☐	Any
        trust with assets in excess of $5,000,000, not formed to acquire the securities offered, whose purchase is directed by
        a sophisticated person; or

        

         

	 	☐	Any
        entity in which all of the equity owners are accredited investors meeting one or more of the above tests or one of the
        following tests.]

        

         

 

		[☐	Any
bank, registered broker or dealer, insurance company, registered investment company, business development company, small business
investment company, private business development company, or rural business investment company;

 

		☐	Any
investment adviser registered pursuant to section 203 of the Investment Advisers Act or registered pursuant to the laws of
a state;

 

		☐	Any
investment adviser relying on the exemption from registering with the Commission under section 203(l) or (m) of the Investment
Advisers Act;

 

    28

     

    

 

		☐	Any
plan established and maintained by a state, its political subdivisions, or any agency or instrumentality of a state or its
political subdivisions, for the benefit of its employees, if such plan has total assets in excess of $5,000,000;

  

		☐	Any employee
                                                                                                                                                                  benefit plan within the meaning of Title I of the Employee Retirement Income Security Act of 1974 (“ERISA”), if
                                                                                                                                                                  (i) the investment decision is made by a plan fiduciary, as defined in section 3(21) of ERISA, which is either a
                                                                                                                                                                  bank, a savings and loan association, an insurance company, or a registered investment adviser, (ii) the employee benefit
                                                                                                                                                                  plan has total assets in excess of $5,000,000 or, (iii) such plan is a self-directed plan, with investment decisions
                                                                                                                                                                  made solely by persons that are “accredited investors”;

 

		☐	Any
(i) corporation, limited liability company or partnership, (ii) Massachusetts or similar business trust, or (iii) organization
described in section 501(c)(3) of the Internal Revenue Code, in each case that was not formed for the specific purpose of
acquiring the securities offered and that has total assets in excess of $5,000,000;

 

		☐	Any
trust, with total assets in excess of $5,000,000, not formed for the specific purpose of acquiring the securities offered,
whose purchase is directed by a sophisticated person as described in Section 230.506(b)(2)(ii) of Regulation D under the
Securities Act; [or

 

		☐	Any
                                         entity, if a type not listed in any of the foregoing paragraphs, not formed for the specific
                                         purpose of acquiring the securities offered and owning investments in excess of $5,000,000.]]

 

	 	SUBSCRIBER:
	 	Print Name:
	 	 	 
	 	By:	                
	 	Name:	 
	 	Title:	 

 

29

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