Document:

Forbearance Agreement

 Exhibit 10.2 
 FORBEARANCE AGREEMENT 
 THIS FORBEARANCE AGREEMENT (this
“Agreement”), dated as of October 15, 2011, is entered into by and among Trailer Bridge, Inc. (“Borrower”), the financial institutions from time to time party to the Loan Agreement (as defined
below) as lenders (collectively, the “Lenders”) and Wells Fargo Bank, N.A., in its capacity as agent (in such capacity, “Agent”) for itself the Lenders. 

W I T N E S S E T H: 

WHEREAS, Agent, Lenders and Borrower have entered into financing arrangements pursuant to which Agent and Lenders have made and may
hereafter make loans and other financial accommodations to Borrower as set forth in (1) the Term Loan and Security Agreement, dated June 14, 2007, by and among Agent, Lenders and Borrower (as the same now exists and may hereafter be
further amended, modified, supplemented, extended, renewed, restated or replaced, the “Loan Agreement”) and (2) all other agreements, documents and instruments referred to therein or at any time executed and/or delivered
in connection therewith or related thereto (all of the foregoing, together with the Loan Agreement, as the same now exist or may hereafter be amended, modified, supplemented, extended, renewed, restated or replaced, being collectively referred to
herein as the “Financing Agreements”); 
 WHEREAS, a certain Specified Default (as defined below) has
occurred and is continuing under the Financing Agreements; and 
 WHEREAS, Borrower has requested that Agent and Lenders forbear
from exercising their rights and remedies under the Financing Agreements due to the occurrence of the Specified Default and make certain other amendments to the Financing Agreements. 

NOW, THEREFORE, in consideration of the foregoing, and the respective agreements, warranties and covenants contained herein, the parties
hereto agree, covenant and warrant as follows: 
 SECTION 1. DEFINITIONS. 

1.1 Additional Definitions. As used herein, the following terms shall have the respective meanings given to them below and the
Financing Agreements shall be deemed and are hereby amended to include, in addition to and not in limitation of all other definitions, each of the following definitions: 
 (a) “Forbearance Agreement” shall mean the Forbearance Agreement, dated as of October 15, 2011, by and among Borrower, Agent and Lenders, as the same now exists or may
hereafter be amended, modified, extended, renewed restated or replaced. 
 (b) “Forbearance Termination
Date” shall mean the earlier to occur of (i) October 31, 2011, (ii) the date of the occurrence of any Event of Default other than the Specified Default, (ii) the date of the occurrence of any Event of Default (as
defined in the Revolving Credit Facility), including as a result of any failure of Borrower to comply with the Revolving Credit Forbearance Agreement. 

 (c) “Revolving Credit Forbearance Agreement” shall mean a
forbearance agreement, in form and substance satisfactory to Agent and Lenders, duly executed by Borrower with respect to certain defaults arising under the Revolving Credit Facility. 

(d) “Specified Default” shall mean the Event of Default arising under Section 10.1(o) of the Loan Agreement
due to the occurrence of an event of default under the Revolving Credit Facility. 
 1.2 Interpretation. Capitalized
terms used and not otherwise defined herein shall have the meanings ascribed to them in the Loan Agreement. 
 SECTION 2.
ACKNOWLEDGMENTS. 
 2.1 Acknowledgment of Obligations. Borrower hereby acknowledges confirms and agrees that
(a) as of the close of business on October 15, 2011, the aggregate outstanding principal amount of the Obligations is $4,403,127.58, (b) such amount, together with all interest accrued and accruing thereon, and all fees, costs,
expenses and other charges now or hereafter payable by Borrower to Agent and Lenders under the Financing Agreements, is unconditionally owing by the Borrower to Agent and Lenders without offset, defense or counterclaim of any kind, nature or
description whatsoever and (c) its obligation and liability for the payment and performance of the Obligations pursuant to the Financing Agreements is unconditionally owing to Agent and Lenders without offset, defense or counterclaim of any
kind, nature or description whatsoever. 
 2.2 Acknowledgment of Security Interests. Borrower hereby acknowledges,
confirms and agrees that Agent, for the benefit of itself and Lenders, has and shall continue to have valid, enforceable and perfected liens upon and security interests in the Collateral and all other assets and properties of Borrower upon or in
which Agent, for the benefit of Lenders, has been granted or holds a lien or security interest. 
 2.3 Binding Effect of
Documents. Borrower hereby acknowledges, confirms and agrees that: (a) each Financing Agreement has been duly executed and delivered by Borrower to Agent and Lenders and is in full force and effect as of the date hereof, (b) the
agreements and obligations of Borrower in the Financing Agreements constitute the legal, valid and binding obligations of Borrower, enforceable against Borrower in accordance with the terms thereof, and Borrower has no valid defense to the
enforcement of such obligations, and (c) Agent and the Lenders are and shall be entitled to the rights, remedies and benefits provided for in the Financing Agreements. 
 SECTION 3. FORBEARANCE AS TO CERTAIN EVENTS OF DEFAULT. 
 3.1
Acknowledgment of Specified Default. Borrower acknowledges, confirms and agrees that (a) the Specified Default has occurred and is continuing, (b) the Specified Default constitutes an Event of Default under the Financing Agreements
and (c) in the absence of this Agreement, the occurrence of the Specified Default entitles Agent and Lenders to exercise their rights and remedies under the Financing Agreements, applicable law and otherwise, including, without limitation,
their right to declare all Obligations to be immediately due and payable. 

  
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 3.2 Forbearance. 

(a) In reliance upon the representations, warranties and covenants of Borrower contained in this Agreement, and subject to the terms and
conditions of this Agreement, Agent and Lenders agree to forbear, until the Forbearance Termination Date, from exercising their rights and remedies under the Financing Agreements or applicable law due to the occurrence of the Specified Default.

 (b) Borrower agrees that all of the Obligations shall, if not sooner paid in accordance with the Financing Agreements, be
absolutely and unconditionally due and payable in full in cash by the Borrower to Agent and Lenders on the Forbearance Termination Date. 
 (c) Upon the Forbearance Termination Date, the agreement of Agent and Lenders to forbear with respect to the Specified Defaults shall automatically and without further action terminate and be of no force
and effect, it being understood and agreed that the effect of such termination will be to permit Agent and Lenders to immediately exercise, without any further notice or forbearance of any kind, all of their rights and remedies under the Financing
Agreements, applicable law or otherwise with respect to the Specified Default or any other Event of Default which shall exist or shall have occurred and be continuing at such time. 

(d) No termination of the Financing Agreements shall relieve or discharge Borrower of its duties, covenants and obligations under the
Financing Agreements until all Obligations have been indefeasibly paid and satisfied in full in immediately available funds on terms and conditions acceptable to Agent. Borrower hereby expressly waives any right to receive notification under
Section 9-611 of the UCC or otherwise of any disposition of any Collateral by Agent, any Lender or their designees, and waives any rights under Sections 9-620(e) and 9-623 of the UCC. 

3.3 No Waiver; Reservation of Rights. 
 (a) Agent and Lenders have not waived, are not by this Agreement waiving and have no intention of waiving the Specified Default or any other Event of Default that has occurred as of the date hereof, that
may be continuing as of the date hereof or that may occur after the date hereof, whether the same or similar to the Specified Default. Except with respect to the Specified Default as and to the extent expressly set forth in Section 3.2 above,
Agent and Lenders have not agreed to forbear from exercising any of their rights or remedies concerning any default or Event of Default that may have occurred as of the date hereof, that may be continuing as of the date hereof or that may occur
after the date hereof. 
 (b) Subject to Section 3.2 above, Agent and Lenders reserve the right to exercise any or all of
their rights and remedies under the Financing Agreements or otherwise as a result of any Event of Default that may be continuing on the date hereof or that may occur after the date hereof. Agent and Lenders have not waived any of such rights or
remedies and nothing in this Agreement, or any delay on their part in exercising any such rights or remedies, should be construed as a waiver of any such rights or remedies. 

  
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 SECTION 4. INTENTIONALLY OMITTED. 
 SECTION 5. ADDITIONAL EVENTS OF DEFAULT. 
 Borrower acknowledges, confirms
and agrees that any failure of Borrower to comply with the covenants, conditions and agreements contained in this Agreement, or the Revolving Credit Forbearance Agreement, shall constitute an Event of Default under this Agreement and the other
Financing Agreements and shall not be subject to any cure or grace period. 
 SECTION 6. INTENTIONALLY OMITTED. 

SECTION 7. REPRESENTATIONS, WARRANTIES AND COVENANTS 
 In addition to the continuing covenants and agreements at any time made by the Borrower to Agent and Lenders pursuant to the Financing Agreements, Borrower represents, warrants and covenants with and to
Agent and Lenders as follows (which representations, warranties and covenants are continuing and shall survive the execution and delivery hereof): 
 7.1 Authorization, Execution and Delivery. This Agreement has been duly authorized, executed and delivered by all necessary action on the part of Borrower, and the agreements and obligations of
Borrower contained herein constitute legal, valid and binding obligations of Borrower, enforceable in accordance with their respective terms. 
 7.2 Accuracy of Existing Representations and Warranties. All of the material representations and warranties set forth in the Financing Agreements, each as amended hereby, are true and correct in
all material respects on and as of the date hereof as if made on the date hereof, except to the extent any such representation or warranty is made as of a specified date, in which case such representation or warranty shall have been true and correct
in all material respects as of such date. 
 7.3 No Default. As of the date of this Agreement and after giving effect
hereto, no default or Event of Default exists or has occurred and is continuing other than the Specified Default. 
 SECTION 8. RELEASE AND
COVENANT NOT TO SUE. 
 8.1 Release. 
 (a) In consideration of the agreements of Agent and Lenders contained herein, and for other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, Borrower, on
behalf of itself and its successors, assigns and other legal representatives, hereby absolutely, unconditionally and irrevocably releases, remises and forever discharges the Agent, Lenders, their respective successors and assigns, and their
respective present and former shareholders, affiliates, subsidiaries, divisions, predecessors, directors, officers, attorneys, employees, agents and other representatives (the Agent, Lenders and all such other parties being hereinafter referred to
collectively as the “Releasees” and individually as a “Releasee”), of and from all demands, actions, causes of action, suits, covenants, contracts, controversies, agreements, promises, sums of money,
accounts, bills, reckonings, damages and any and all other claims, counterclaims, defenses, rights of set-off, demands and liabilities whatsoever (individually, a “Claim” and collectively, “Claims”) of
every name and nature,    

  
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known or unknown, suspected or unsuspected, both at law and in equity, which Borrower or its successors, assigns or other legal representatives, may now or hereafter own, hold, have or claim to
have against the Releasees or any of them for, upon, or by reason of any nature, cause or thing whatsoever which arises at any time on or prior to the day and date of this Agreement, in connection with the Financing Agreements, as amended and
supplemented through the date hereof. 
 (b) Borrower understands, acknowledges and agrees that the release set forth above may
be pleaded as a full and complete defense and may be used as a basis for an injunction against any action, suit or other proceeding which may be instituted, prosecuted or attempted in breach of the provisions of such release. 

(c) Borrower agrees that no fact, event, circumstance, evidence or transaction which could now be asserted or which may hereafter be
discovered shall affect in any manner the final and unconditional nature of the release set forth above. 
 8.2 Covenant Not
to Sue. Borrower, on behalf of itself and its successors, assigns and other legal representatives, hereby absolutely, unconditionally and irrevocably covenants and agrees with each Releasee that Borrower will not sue (at law, in equity, in any
regulatory proceeding or otherwise) any Releasee on the basis of any Claim released, remised and discharged pursuant to Section 8 above. If Borrower violates the foregoing covenant, Borrower agrees to pay, in addition to such other damages as
any Releasee may sustain as a result of such violation, all attorneys’ fees and costs incurred by any Releasee as a result of such violation. 
 SECTION 9. CONDITIONS TO EFFECTIVENESS 
 The effectiveness of the
forbearance made pursuant to this Agreement shall be subject to the receipt by Agent of an original (or electronic copy) of (a) this Agreement, duly authorized, executed and delivered by Borrower and (b) the Revolving Credit Forbearance
Agreement, in form and substance satisfactory to Agent, duly authorized, executed and delivered by Borrower. 
 SECTION 10. Provisions of
General Application 
 10.1 Effect of this Agreement. Except as modified pursuant hereto, no other changes or
modifications to the Financing Agreements are intended or implied and in all other respects the Financing Agreements are hereby specifically ratified, restated and confirmed by all parties hereto as of the effective date hereof. To the extent of
conflict between the terms of this Agreement and the other Financing Agreements, the terms of this Agreement shall control. 

10.2 Binding Agreement; No Third Party Beneficiaries. This Agreement shall be binding upon and inure to the benefit of Agent,
Lenders, Borrower and their respective successors and assigns. This Agreement is solely for the benefit of Agent, Lenders, Borrower and their respective successors and assigns, and no other person shall have any right, benefit, priority or interest
under, or because of the existence of, this Agreement. 
 10.3 Costs and Expenses. In addition to all other fees and
expenses payable by the Borrower to Agent and Lenders under the Financing Agreements, Borrower shall reimburse Agent and the Lenders for all costs and expenses, including legal fees and expenses, incurred by

  
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Agent and the Lenders in the structuring, negotiation, arrangement or preparation of this Agreement and the agreements, documents and/or instruments to be executed in connection herewith or
contemplated hereby. 
 10.4 Further Assurances. The parties hereto shall execute and deliver such additional documents
and take such additional action as may be necessary or desirable to effectuate the provisions and purposes of this Agreement. 

10.5 Governing Law. The validity, interpretation and enforcement of this Agreement whether in contract, tort, equity or otherwise,
shall be governed by the internal laws of the State of Florida but excluding any principles of conflicts of law or other rule of law that would cause the application of the law of any jurisdiction other than the laws of the State of Florida.

 10.6 Waiver of Jury Trial. Borrower hereby irrevocably waives any right to trial by jury of any claim, demand, action
or cause of action arising under this agreement or in any way connected with or related or incidental to the dealings of the parties hereto in respect of this agreement or the transactions contemplated hereby, in each instance whether now existing
or hereafter arising and whether in contract, tort, equity or otherwise. 
 10.7 Counterparts. This Agreement may be
executed in any number of counterparts, each of which shall be an original, but all of which taken together shall constitute one and the same agreement. Delivery of an executed counterpart of this Agreement by telefacsimile or other method of
electronic transmission shall have the same force and effect as the delivery of an original executed counterpart of this Agreement. In making proof of this Agreement, it shall not be necessary to produce or account for more than one counterpart
thereof signed by each of the parties thereto. 
 [REMAINDER OF THIS PAGE HAS BEEN INTENTIONALLY LEFT BLANK] 

  
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 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and
delivered by their authorized officers as of the day and year first above written. 
  

									
	 AGENT
  

WELLS FARGO BANK, N.A.
	 		 	 BORROWER
  

TRAILER BRIDGE, INC.

					
	By:	 	  
	 		 	By:	 	  

	Name:	 	  
	 		 	Name:	 	  

	Title:	 	  
	 		 	Title:	 	  

				
	 LENDERS
  

WELLS FARGO BANK, N.A.
	 		 		 	
					
	By:	 	  
	 		 		 	
	Name:	 	  
	 		 		 	
	Title:	 	  
	 		 		 	

  

	
	Signature Page to Forbearance AgreementCodeshare Agreement between the Company and United Air Lines

 Exhibit 10.2 
 CODESHARE AGREEMENT 
 Between 

GREAT LAKES AVIATION LTD. 
 And 
 UNITED AIR LINES, INC. 

SEPTEMBER 1, 2011 

 

	**	Certain information in the publicly filed version of this document has been redacted pursuant to a confidential treatment request filed with the Securities and Exchange
Commission. The redacted material has been filed separately with the Commission. 

  
 Page 1 of 35

 TABLE OF CONTENTS 

 

							
	1.	  	 DEFINITIONS
	  	 	4	  
			
	2.	  	 CODESHARE SERVICE
	  	 	4	  
			
	3.	  	 IMPLEMENTATION EXPENSES
	  	 	6	  
			
	4.	  	 INVENTORY CONTROL AND PROCEDURES
	  	 	6	  
			
	5.	  	 MARKETING AND PRODUCT DISPLAY
	  	 	8	  
			
	6.	  	 TRAFFIC DOCUMENT ISSUANCE AND FINANCIAL SETTLEMENT
	  	 	9	  
			
	7.	  	 FACILITIES
	  	 	10	  
			
	8.	  	 TRAINING
	  	 	10	  
			
	9.	  	 SECURITY
	  	 	10	  
			
	10.	  	 SAFETY AND MAINTENANCE
	  	 	11	  
			
	11.	  	 FREE AND REDUCED RATE TRANSPORTATION
	  	 	12	  
			
	12.	  	 EXCLUSIVITY
	  	 	12	  
			
	13.	  	 OTHER MARKETING PROGRAMS
	  	 	12	  
			
	14.	  	 TRADEMARKS AND CORPORATE IDENTIFICATION
	  	 	12	  
			
		  	 REPRESENTATIONS AND WARRANTIES
	  	 	14	  
			
	16.	  	 GOVERNMENTAL APPROVALS
	  	 	14	  
			
	17.	  	 TERM
	  	 	15	  
			
	18.	  	 INDEMNIFICATION
	  	 	16	  
			
	19.	  	 INSURANCE
	  	 	18	  
			
	20.	  	 TAXES
	  	 	19	  
			
	21.	  	 FORCE MAJEURE
	  	 	20	  
			
	22.	  	 GOVERNING LAW AND DISPUTE RESOLUTION
	  	 	21	  
			
	23.	  	 COVENANT TO COMPLY WITH ALL LAWS
	  	 	22	  
			
	24.	  	 PUBLICITY
	  	 	22	  
			
	25.	  	 CONFIDENTIALITY
	  	 	23	  
			
	26.	  	 ASSIGNMENT
	  	 	23	  
			
	27.	  	 SEVERABILITY
	  	 	24	  
			
	28.	  	 FURTHER ASSURANCES
	  	 	24	  
			
	29.	  	 MISCELLANEOUS
	  	 	24	  
			
	30.	  	 NOTICES
	  	 	26	  
			
	31.	  	 IMPLEMENTATION
	  	 	26	  

  
 Page 2 of 35

 ANNEX 
  

	 	A	DEFINITIONS 

  

	 	B	INITIAL CODESHARE ROUTES 

  

	 	C	TECHNICAL IMPLEMENTATION AND SYSTEM LINKS 

  
 Page 3 of 35

 CODESHARE AGREEMENT 
 This CODESHARE AGREEMENT (this “Agreement”), dated as of September 1, 2011, is between United Air Lines, Inc. (“United”), a corporation organized under
the laws of the State of Delaware, United States of America, having its principal place of business at 77 W Wacker Dr, Chicago, IL 60601 (“UA”), and Great Lakes Aviation, Ltd. (“Great Lakes”), a company organized
under the laws of Iowa, having its principal office at 1022 Airport Parkway, Cheyenne, Wyoming 82001 (“ZK”). 
 In
consideration of the mutual covenants and promises in this Agreement, United and Great Lakes hereby agree as follows: 
  

	1.	DEFINITIONS 

  

	 	1.1	Terms with their initial letters capitalized shall have the meanings ascribed to them in Annex A of this Agreement or where they are elsewhere defined herein (including
the Annexes hereto). Such ascribed meanings shall be equally applicable to both the singular and plural forms of such terms. United and Great Lakes may each be referred to as a “Party” and may collectively be referred to as the
“Parties”. 

  

	 	1.2	The Parties agree that accepted industry procedures and agreements relating to the interlining of passengers and baggage, including those set forth in IATA Resolution
780 Interline Traffic Agreement – Passenger for all international carriage shall apply to the provision of air transport and the related transactions contemplated by this Agreement, except to the extent that they are inconsistent or conflict
with the terms of this Agreement. 

  

	2.	CODESHARE SERVICE  

  

	 	2.1	The Parties have designated certain flights on which United has placed its Code (each, a “Codeshared Flight”), which may include flights operated by
their Affiliates, serving the city-pairs (each city-pair, a “Codeshared Route”) identified in writing by the Parties from time to time without formally amending this Agreement and benefit to be part of the Agreement. The initial
list of Codeshared Routes on which the Parties and their Affiliates may codeshare is attached hereto as Annex B. Great Lakes shall provide to the Codeshared Passengers, at a minimum, the same standard of customer service as it provides to its own
passengers traveling in the same class of service which standard shall, in any event, be reasonably in accordance with the standards of customer service reasonably established by United for the comparable class of service on its flights. Minimum
customer service standards, general passenger service procedures, and policies for the Codeshared Flights, including baggage services, will be as agreed by the Parties. 

 

	 	2.2	The Parties shall use commercially reasonable efforts to coordinate their service schedules to maximize the convenience, and minimize the waiting time of passengers
making connections between the Codeshared Flights and other flights operated by the Parties; provided, however, that neither Party is obligated to operate specific flights or service schedules and each Party retains the right to determine the
service schedules of its own flights. 

  
 Page 4 of 35

	 	2.3	The Parties may add Codeshared Flights, as may be mutually agreed, without formally amending this Agreement. Either Party may, in its sole discretion, discontinue
Codeshared Flights without formally amending this agreement. Such changes shall be evidenced by United’s publishing such changes in the Airline Guides, CRSs or Reservations Systems. Great Lakes reserves the right to discontinue any specific
route, flight number, equipment or schedule, and United reserves the right to remove its Code from any Codeshared Flight at any time. In the event of such discontinuation or removal, the Party so discontinuing or removing, as applicable, shall
notify the other Party as soon as reasonably possible and such other Party shall cooperate in publishing the resulting changes to affected Codeshared Flights in the Airline Guides, CRSs, Reservations Systems, and other sources of airline schedule
information. 

  

	 	2.4	Unless otherwise agreed by the Parties, in the event of any flight cancellation or other schedule irregularity, involuntary rerouting or denied boarding by Great Lakes
with respect to a Codeshared Flight, Great Lakes shall: 

  

	 	(a)	ensure that all passengers shall be handled in accordance with the same policies and procedures to avoid any discrimination against a Codeshared Passenger;

  

	 	(b)	at its own cost and expense (except to the extent such irregularity, involuntary rerouting or denied boarding is caused by United), accommodate and/or pay denied
boarding compensation or otherwise compensate Codeshared Passengers, in the same manner as its own passengers; and 

  

	 	(c)	notify United as agreed upon. 

  

	 	2.5	With respect to Codeshare Passengers for matters between the passenger and United, the Conditions of Carriage of United shall be deemed to govern the transportation of
Codeshare Passengers on Codeshare Flights. As between the Carriers, the Conditions of Carriage of Great Lakes shall govern the transportation of Codeshare Passengers on Codeshare Flights. The Carriers will use commercially reasonable efforts to
identify any material discrepancies between their respective Conditions of Carriage and use commercially reasonable efforts to develop procedures to minimize potential service inconvenience or disruption to Codeshare Passengers due to such
discrepancies. For the avoidance of doubt, Each Carrier’s operations will be conducted in accordance with its own Conditions of Carriage and neither Carrier shall be obligated to change its Conditions of Carriage pursuant to this Agreement.
Notwithstanding anything in this Section 2.6, the liability of the Parties to each other with respect to passenger claims shall be governed by Sections 18 and 19. 

 

	 	2.6	 Great Lakes shall ensure that each Codeshared Flight operated by it shall be operated under its operating certificate. In the event that Great Lakes
intends to substitute for a Codeshared Flight an aircraft that will be operated under the operating certificate of a third-party Great Lakes must provide United with prior written notice of its intention. Such notice shall be provided to United as
soon as practicable after Great Lakes makes its decision regarding the aircraft substitution. United shall have the right, should it elect to do so, to (i) accommodate its passengers on the substitute aircraft, or (ii) remove its Code from
the Codeshared Flight, and reaccommodate its Codeshared Passengers ticketed for travel on such Codeshared Flight to another flight. Great Lakes shall reimburse United for all costs of such reaccommodation, including (i) any additional costs
incurred to reaccommodate the Codeshared Passenger on a third-party carrier acceptable to United, 

  
 Page 5 of 35

	 	
on the same route or with a routing that duplicates as closely as practicable, the Codeshared Passenger’s original routing, in the same class of service if available, or if not, in a higher
class of service, and (ii) any reasonable hotel, meal, and other incidental costs associated with the reaccommodation. 

  

	 	2.7	The Parties agree to comply with the Technical Implementation and System Links requirements set forth in Annex C hereto. 

 

	 	2.8	** 

  

	3.	IMPLEMENTATION EXPENSES 

  

	 	3.1	Each Party shall bear its own costs and expenses of performance under this Agreement, including, without limitation, costs and expenses associated with the following,
unless otherwise agreed in writing between the Parties: 

  

	 	(a)	any systems to support the automation of procedures and settlement relating to the Codeshared Flights (e.g., PNR exchange, yield management, revenue accounting, etc.),
including routine maintenance thereof; and 

  

	 	(b)	roadside, exterior, check-in, concourse, gate and baggage service signage placed at airports and city ticket offices in locations served by the Codeshare Flights in
order to facilitate travel on the Codeshare Flights. 

  

	 	3.2	Each Party shall retain all right, title and interest in systems, software, signage, equipment and facilities funded by it. Ownership of jointly funded items shall be
determined by the Parties in advance of each specific project. 

  

	4.	INVENTORY CONTROL AND PROCEDURES 

  

	 	4.1	Subject to the rights of each Party to manage its seat inventory, including the seat inventory on the operational flights of any other airline(s) that the Party has
access to under a capacity purchase agreement, the Parties agree to use commercially reasonable efforts to pursue the best solution to maximize revenue, maintain the integrity of Great Lakes’ inventory system and not compromise United’s
ability to sell its product. Accordingly, the Parties agree to implement the following initiatives: 

  

	 	a.	establish Seamless Availability and Direct Sell links between their respective ARSs, 

 

	 	b.	use commercially reasonable efforts to pursue the development required for United to Cascade third party CRS Direct Access Availability, Seamless Availability and
Direct Sell requests to Great Lakes, which will include Sold As Information and Point Of Sale data as is available to United in a manner to be mutually agreed by the Parties, 

 

	 	c.	establish the ability to make advance seat assignments on each other’s flights. Each of the Parties further agrees to expend such amounts as may be reasonably
required on mutually agreed systems development. To the extent the Parties disagree about which Party’s system should be modified to make it more compatible with the other Party’s system, the Parties agree to continue to work together to
use commercially reasonable efforts to modify their systems. 

  
 Page 6 of 35

 Detailed procedures for implementing and maintaining seat inventory access will be as
agreed by the Parties. 
  

	 	4.2	Great Lakes will, subject to the remaining provisions of this paragraph and Section 4.1, determine, independently and at its sole discretion, the number of seats
on its flights (including flights it operates as Codeshare Flights) that will be made available by it in a particular reservation booking designator provided that Great Lakes does not discriminate against United vis a vis other air carriers with
respect to inventory access. With respect to inventory management on the Codeshare Flights, the Parties acknowledge and agree that Great Lakes will manage its seat inventories in a manner that provides an incentive for United to sell the inventory
of Great Lakes and for Great Lakes to accept the inventory requests of United without subjecting Great Lakes to disproportionate risk of revenue dilution and while preserving for Great Lakes the integrity of its inventory management system in order
for Great Lakes to maximize its profitability. 

  

	 	4.3	This Section 4.3 shall govern the published fares and fare rules, including carrier imposed surcharges and commissions applicable thereto, of United offered on
Codeshared Flights as follows: 

  

	 	(a)	For routes served by only Great Lakes, or its Affiliates, ** 

  

	 	(b)	For routes served by both Parties or their Affiliates, on both a non-stop or both a connecting basis, United will file either those fares and fare rules filed for its
own flights on such route or those fares and reasonably comparable (as determined by Great Lakes) fare rules as those filed by Great Lakes on such route, at its sole discretion. 

 

	 	(c)	For routes where Great Lakes, or its Affiliates, offers non-stop service and United, or its Affiliates, offers connecting service, United on the non-stop service for
such route will file the fares and reasonably comparable (as determined by Great Lakes) fare rules as those filed by Great Lakes on the non-stop service for such route. 

 

	 	(d)	United will cause its agents and distributors to sell Codeshared Flights operated by Great Lakes in a manner that is consistent with the requirements of
Section 4.3(a), (b) and (c). 

  

	 	(e)	United will not be in breach of the rules set forth in Section 4.3(a), (b), (c) or (d) if it is in compliance with such rules within forty-eight
(48) hours after the applicable fare or fare rule is published by Great Lakes. 

  

	 	(f)	In the event of United’s breach of Section 4.3(a), (b), (c) or (d), Great Lakes shall have the right, in its sole discretion, after one day’s prior
written notice to United, to restrict or close the inventory access of United or temporarily remove the Code of United from the flight(s) in question. 

  

	 	(g)	 Nothing in this Agreement shall prevent Great Lakes from unilaterally establishing its own fares and fare rules for flights operated by it or United
from 

  
 Page 7 of 35

	 	
(i) initiating and operating its own service in any origin and destination city pair at any time; or (ii) offering any fare(s), discount(s) or rebate(s) of any kind for interline itineraries
valid on airlines, other than United or GREAT LAKES, on any origin and destination city pair. 

  

	 	(h)	In implementing the rules established by this Section 4.3, there will be no discussion between the Parties concerning fares and fare rules. United will determine
fares and fare rules of Great Lakes by observing published tariffs. Any communication concerning this Section will be undertaken by the Parties’ attorneys. 

 For purposes of this Section, route means the exact airport to airport origin and destination. 
 United shall establish fares and rates, subject to the provisions of the applicable air transport agreements of the United States, on the one hand, and the governments of any country to which the Parties
shall provide service pursuant to this Agreement, on the other hand. 
  

	5.	MARKETING AND PRODUCT DISPLAY 

  

	 	5.1	The Codeshared Flights will be marketed and promoted by United under its Code. Each Party shall ensure that its respective advertising and promotions comply with all
applicable governmental laws, rules and regulations of any applicable Competent Authority. United shall comply with 14 C.F.R. Parts 257 and 258, and any other applicable rules regarding the disclosure and holding out of Codeshared Flights provided
for herein in the jurisdiction where such rules apply. United shall disclose to the extent required by Applicable Law through industry-approved schedule and selling mechanisms, to consumers, travel agents and others selling the Codeshared Flights,
as well as through any advertising, point-of-sale disclosures, and any other appropriate means, that each Codeshared Flight is a flight of and operated by Great Lakes. Such information shall be given before a reservation is made and in any event at
the earliest reasonable opportunity and before the passenger arrives at the airport, in accordance with Applicable Law. In addition, each Party shall use commercially reasonable efforts to implement procedures to disclose Great Lakes and the
appropriate departure and arrival terminal at the earliest possible opportunity and in particular at the point of sale. 

  

	 	5.2	United may identify the Codeshared Flights, in accordance with Applicable Law, in Airline Guides, CRSs, Reservations Systems and other sources of airline schedule
information using United’s Code. Any costs incurred for the publication of Marketing Flights or connections to and from such flights in Airline Guides, CRSs, Reservation Systems and other sources of airline schedule information shall be borne
by United. Each Party shall include the Codeshared Flights in its Reservations Systems. 

  

	 	5.3	Unless otherwise specified in Annex B, United shall file its standard schedule data for the Codeshared Flights in such Codeshared Route using the traffic restriction
code “Y” or “O” (or any successor code), as defined in the IATA Standard Schedules Information Manual, Appendix G, in order to suppress the display of United’s Codeshared Flights on Codeshared Routes (i.e., United’s
Codeshared Flights on such route will be limited to passengers connecting online to another flight operated by United or its Affiliate) or as mutually agreed by the Parties. 

  
 Page 8 of 35

	 	5.4	Unless otherwise agreed, all information and advertising materials produced with the aim of promoting the Codeshared Flights shall clearly identify both Parties. All
joint advertising and promotion of the Codeshared Flights shall be subject to prior agreement between the Parties and the costs of such joint advertising and promotion shall be shared based on prior agreement. 

 

	 	5.5	Each Party may use its own flight number in referencing the Codeshared Flights except that only Great Lakes’ flight number shall be used in actual flight
operations (e.g., air traffic control). 

  

	6.	TRAFFIC DOCUMENT ISSUANCE AND FINANCIAL SETTLEMENT  

  

	 	6.1	Passenger traffic documents for use on the Codeshared Flights may be issued by either Party, or by third parties with whom the Parties from time to time have interline
traffic agreements. 

  

	 	6.2	All United Flight Coupons honored on Codeshared Flights shall be uplifted by Great Lakes, which is responsible for processing and billing of such documents as follows:

  

	 	(a)	Great Lakes shall bill uplifted coupons to the Ticketing Carrier using the normal interline settlement process of the ACH Clearing House. Subject to Section 6.2(b)
and 6.2(c), United Flight Coupons shall be treated for proration and billing purposes as if they showed Great Lakes’s designator Code in the carrier Code box of United Flight Coupons. Such United Flight Coupons will be prorated and billed
according to the Special Prorate Agreement between Great Lakes and the Ticketing Carrier, or, in the absence of an applicable Special Prorate Agreement, in accordance with the ACH Manual of Procedures, as applicable. 

 

	 	(b)	If Great Lakes does not have an interline traffic agreement with a Ticketing Carrier that issued a United Ticket, and is unable to obtain satisfactory settlement, Great
Lakes may bill such coupon to United as an exceptional item (i.e., via correspondence) and such coupons shall be valued for billing and proration purposes in accordance with the applicable bilateral agreement. Any bilateral agreement between United
and Ticketing Carrier shall not apply to the Codeshared Flights unless Great Lakes has given explicit agreement to such application. 

  

	 	(c)	If Great Lakes has an interline traffic agreement with a Ticketing Carrier that issued a United Ticket but is unable to obtain satisfactory settlement, United shall
assist Great Lakes in settling such account but shall not be liable for any losses incurred due to an unsatisfactory settlement. 

  

	 	6.3	The Carriers agree that for tickets sold by United on Codeshare Flights, Great Lakes shall be responsible for booking fees assessed by any CRS vendors, including CRSs
operated by third parties and CRSs providing hosting services to any of the Carriers. The Carriers will request the CRS vendors to directly bill Great Lakes for such booking fees if feasible. If such direct billing is not feasible, the Carriers
shall bill each other monthly and shall provide documentation that is reasonably acceptable to the other Carrier of such fees from each CRS vendor. 

  
 Page 9 of 35

	 	6.4	To support interline billing by Great Lakes to third-parties and involuntary rerouting of United Tickets by Great Lakes, United hereby waives endorsement requirements
for Great Lakes with respect to all United Flight Coupons and other coupons intended for flights sold under the Code of United. Unless otherwise agreed in writing by the Parties, such waiver shall be effective thirty (30) days before the
implementation date of the first Codeshared Flight, and shall remain in effect for ninety (90) days after the Termination Date of this Agreement to facilitate the reaccommodation of any Codeshared Passengers ticketed for travel after the
Termination Date. 

  

	 	6.5	Differences that may appear after the billing process has been completed shall be rectified by written correspondence or a meeting between the Parties.

  

	 	6.6	United has filed with ATPCO a TCN Codeshare Agreement, in which United has provided the range of its Marketing Flight numbers, as required. United will be responsible,
throughout the term of the Codeshare Agreement, for updating its Marketing Flight numbers with ATPCO. 

  

	7.	FACILITIES 

 The
Parties acknowledge the importance of maintaining functional and accurate signs identifying Great Lakes and United, as appropriate, to facilitate passenger convenience and to avoid passenger confusion at airports served by the Codeshare Flights. The
Parties shall cooperate on the placement of such signs, subject to the approval of the relevant airport authority or other lessors. 
  

	8.	TRAINING 

  

	 	8.1	Except as otherwise agreed, each Party shall provide or arrange, at its own cost and expense, all initial and recurring training of its personnel to facilitate the
Codeshared Flights and operations at airports served by the Codeshared Flights, including reservations and ticket offices, and other points of contact between the Parties and the public. This training shall include passenger service, reservations
and sales activities, and in-flight service involving the Codeshared Flights, all as mutually agreed. 

  

	 	8.2	The Parties shall share any training materials (except trade secrets and legal advice) developed to support the Codeshared Flights. All intellectual property or similar
rights to any materials exchanged shall remain with the Party who originally developed such materials. 

  

	9.	SECURITY 

  

	 	9.1	The Parties shall cooperate in matters of security procedures, requirements, and obligations at all airports served by the Codeshared Flights. 

 

	 	9.2	 Great Lakes reserves the right to apply the provisions of its own security programs to the carriage of all passengers, baggage and cargo on board the
Codeshared Flights, but shall, at a minimum, comply with the standards set forth by the relevant Competent Authorities, with the understanding that safety and security are of the utmost importance to both

  
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carriers. Such provisions may include any then applicable procedures used for the physical screening of passengers, baggage or cargo, interviewing of passengers, and/or selective loading of
baggage or cargo. 

  

	 	9.3	The Carrier that originates the customer travel on Codeshare Flights (provides all boarding passes and checks the customer luggage to their final destination) shall
assure that the customer is properly documented for entry into the destination country and properly documented for any transit points enroute. Any fines, penalties, deportation and detention expenses resulting from violations of government entry or
transit requirements, even for passengers that willfully engage in illegal entry tactics, shall be the sole responsibility of the Carrier that originates the customer travel. 

 

	10.	SAFETY AND MAINTENANCE 

  

	 	10.1	Great Lakes has operational control of the aircraft and final authority and responsibility concerning the operation and safety of the aircraft and its passengers,
including Codeshared Passengers. Great Lakes shall employ the same high standards of safety, security and loss prevention policies on the Codeshared Flights as on its own flights. The Parties agree that in case of a major accident or emergency
involving a Codeshare Flight, Great Lakes shall immediately contact United, furnishing every possible information upon United’s request. Further emergency support shall be in accordance with procedures agreed between the Parties.

  

			
	At ZK:	  	Systems Operations Control
	SITA:	  	N/A
	Phone:	  	 307-432-7225 – (Chief Dispatcher Desk)

	Fax:	  	 307-432-7221

	Email:	  	 chiefdispatch@flygreatlakes.com

		
	At CO:	  	Systems Operations Coordination Center (SOCC):
	SITA:	  	IICOOCO
	Phone:	  	 +1 713 324 7209

	Fax:	  	 +1 713 324 2138

	Email:	  	 opsdir@coair.com

		
	At UA:	  	Operations Control Center (OCC):
	SITA:	  	OPBOPUA
	Phone:	  	 +1 847 700 4190

	Fax:	  	 +1 847 700 2005

	Email:	  	 occsysdir@united .com

  

	 	10.2	Great Lakes shall have sole responsibility for the maintenance of its leased and owned aircraft, and for other equipment used in connection with the Codeshared Flights.
Maintenance of such aircraft and equipment must, at a minimum, comply with the standards imposed by the relevant aeronautical authorities. 

  

	 	10.3	Each Party represents and warrants that each has or will have successfully undergone an IATA Operational Safety Audit (“IOSA”) at its own expense satisfactory
to the other Party, and further represents and warrants that each shall maintain compliance with the requirements of such audit within the time frame required by IATA. 

  
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	 	10.4	Each Party represents and warrants that it meets the minimum safety requirements mandated by any Competent Authority and shall maintain compliance with such
requirements. Any failure to maintain compliance shall immediately be brought to the other Party’s attention along with corrective actions taken or a corrective action plan. 

 

	 	10.5	United shall have the right, at its own cost, to review and observe Great Lakes’ operations of Great Lakes Flights, and/or to conduct a reasonable safety and/or
service review of the Great Lakes’ operations, manuals, and procedures reasonably related to the Codeshared Flights (the “United Reviews”), at such intervals as United shall reasonably request. United Reviews shall be
coordinated with Great Lakes so as to avoid disruptions to Great Lakes’ operations. Such reviews will be limited to areas that reasonably relate to the Operating Carrier’s safety standards and service obligations under this Agreement.
NOTWITHSTANDING THE FOREGOING, UNITED DOES NOT UNDERTAKE ANY RESPONSIBILITY OR ASSUME ANY LIABILITY FOR ANY ASPECT OF GREAT LAKES’ OPERATIONS, NOR SHALL GREAT LAKES BE ENTITLED TO ASSERT ANY RESPONSIBILITY OR ASSUMPTION OF LIABILITY ON THE PART
OF THE UNITED FOR THE GREAT LAKES’ OPERATIONS. 

  

	11.	FREE AND REDUCED RATE TRANSPORTATION  

  

	 	11.1	The Parties have negotiated an employee pass travel agreement. 

  

	 	11.2	Unless otherwise provided by relevant agreements between Great Lakes and other parties, including United, neither United, nor Great Lakes, nor any third party, shall be
entitled to ticket industry non-revenue or discounted (i.e., agency discount, industry discount, etc.) travel on the Marketing Flights, and Great Lakes shall not honor any United Flight Coupons for such industry non-revenue or discounted travel,
except at the Great Lakes’ expense. 

  

	12.	EXCLUSIVITY 

  

	 	12.1	** 

  

	13.	OTHER MARKETING PROGRAMS  

  

	 	13.1	The Frequent Flyer Participating Carrier Agreements shall govern the participation of each Party in the other Party’s frequent flyer program.

  

	14.	TRADEMARKS AND CORPORATE IDENTIFICATION  

  

	 	14.1	 Neither Party hereto shall use any of the other Party’s names, logos, logotype, insignia, service marks, trademarks, trade names, copyrights,
corporate goodwill or other proprietary intellectual property, including without limitation the names “United Air Lines, Inc.”, “United,” the “UA” , “UA*” and ZK designator codes, the globe logo, “Economy
Plus”, “United Express”, “Mileage Plus”, “Red Carpet Club”, “United Club”, “Great Lakes Aviation, Ltd. “Great Lakes Airlines”, and “Great Lakes “in any marketing, advertising or
promotional collateral, including without limitation credit card and telecom 

  
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solicitations, except where each specific use has been approved in advance by the other Party. When such approval is granted, each Party shall comply with any and all conditions that the other
Party may impose to protect the use of any of that Party’s names, logos, logotype, insignia, service marks, trademarks, trade names, copyrights, corporate goodwill or other proprietary intellectual property. 

 

	 	14.2	Except as expressly provided herein, no right, property, license, permission or interest of any kind in the use of any name, logo, logotype, insignia, service mark,
trademark, trade name, copyright, corporate goodwill or other proprietary intellectual property owned by a Party or its respective Affiliates is intended to be given to or acquired by the other Party, its agents, servants or other employees by the
execution or performance of this Agreement. 

  

	 	14.3	Each of Great Lakes and United acknowledges for all purposes that any and all logos, trademarks, service marks, and trade names of the other, whether registered or not,
are and shall at all times remain the exclusive property of the other Party, and may not be used without the prior written consent of such Party, except as set forth herein. Each of Great Lakes and United further acknowledges that any goodwill or
other rights that arise as a result of the use by it of the other Party’s marks, as permitted under this Agreement, shall accrue solely to the benefit of the Party owning such marks, whether registered or not. Should any right, title or
interest in the logos, trademarks, service marks or trade names of a Party become vested in the other Party, the latter Party shall hold such right, title and interest in trust for the benefit of the former Party and shall, at the request of the
former Party, promptly and unconditionally assign such right, title and interest to the former Party without royalties or compensation of any kind. Each of Great Lakes and United hereby grants to the other, a non-exclusive, non-transferable,
royalty-free license for the term of this Agreement to use its service marks (“Great Lakes” for Great Lakes and “United Airlines” for United, each a “Licensed Trademark”), subject to the terms and conditions set
forth in this Section 14. This license is limited to the use of the Licensed Trademarks in connection with the advertising and promotion of the Codeshared Flights contemplated by this Agreement. 

 

	 	14.4	 Each Party agrees to use the Licensed Trademarks only in a manner approved in advance and in writing by the Party owning such Licensed Trademarks. Each
Licensed Trademark shall be marked with an ® or SM or
other symbol, as appropriate, and reference a legend indicating that “Great Lakes and Great Lakes Airlines are service marks of Great Lakes Aviation, Ltd.” or “United Air Lines is a service mark of United Air Lines,
Inc.”, as the case may be, or similar words to that effect. 

  

	 	14.5	Each Party agrees that all advertising and promotional materials bearing the Licensed Trademarks of the other Party in relation to air transportation services
contemplated by this Agreement shall meet the quality and presentation standards as set forth by the Party owning the relevant Licensed Trademark. 

  

	 	14.6	Each Party has sole discretion to determine the acceptability of both the quality and presentation of advertising and promotional materials using its Licensed
Trademarks. 

  

	 	14.7	Each Party is responsible for providing to its own authorized agents and airport locations the agreed promotional materials bearing the Licensed Trademarks.

  
 Page 13 of 35

	 	14.8	Notwithstanding the limitations of this Section 14, each of the Party’s may use the other Party’s Licensed Trademarks for purposes of complying with 14
C.F.R. Part 257 (U.S. DOT Airline Designator Code Sharing Policy) or any comparable regulations imposed by the Competent Authorities, without prior approval. 

 

	15.	REPRESENTATIONS AND WARRANTIES 

  

	 	15.1	Each of Great Lakes and United hereby represents and warrants to the best of its knowledge and belief to the other as follows: 

 

	 	(a)	It is a duly incorporated and validly existing corporation, in good standing under the laws of its jurisdiction of incorporation; is an air carrier duly authorized to
act as such by the government of its country of incorporation; and has the requisite corporate power and authority to enter into and perform its obligations under this Agreement. The execution, delivery, and performance of this Agreement by it have
been duly authorized by all necessary corporate action. This Agreement has been duly executed and delivered by it, and, assuming due authorization, execution, and delivery by the other Party hereto, this Agreement constitutes its legal, valid, and
binding obligation, enforceable against it in accordance with its terms, except to the extent that enforceability may be limited or modified by the effect of bankruptcy, insolvency or other similar laws affecting creditors’ rights generally,
and the application of general principles of equity and public policy. 

  

	 	(b)	The execution, delivery or performance by it of this Agreement, shall not: (i) contravene, conflict with or cause a default under (A) any Applicable Law, rule
or regulation binding on it, or (B) any provision of its charter, certificate of incorporation, bylaws or other documents of corporate governance; or (ii) contravene, or cause a breach or violation of, any agreement or instrument to which
it is a party or by which it is bound, except where such conflict, contravention or breach would not have a material adverse effect on it and its Affiliates, or on the operations of it or its Affiliates, taken as a whole or on its ability to perform
this Agreement. 

  

	 	(c)	The execution, delivery and performance by it of this Agreement do not require the consent or approval of, or the giving of notice to, the registration with, the
recording or filing of any documents with, or the taking of any other action in respect of, any Competent Authority, any trustee or holder of any of its indebtedness or obligations, any stockholder or any other Person or entity except where failure
to obtain or take such action would not have a material adverse effect on it or a material adverse effect on the transactions contemplated in this Agreement. 

 

	 	15.2	Each of the foregoing representations and warranties shall survive the execution and delivery of this Agreement. 

 

	16.	GOVERNMENTAL APPROVALS 

  

	 	16.1	Each Party shall immediately provide the other Party with copies of any correspondence or notices it receives from any Competent Authority with respect to the
Codeshared Routes, Codeshared Flights or this Agreement, including with respect to the airworthiness of the aircraft used for the Codeshared Flights or noncompliance by Great Lakes with operational, training or safety rules and procedures.

  
 Page 14 of 35

	17.	TERM 

  

	 	17.1	The term of this Agreement shall commence on the date first written above and shall remain in effect until terminated by either Party upon ** days’ prior written
notice. 

  

	 	17.2	In addition to any other termination rights provided herein, this Agreement may be terminated as follows: 

 

	 	(a)	by the non-breaching Party upon the breach of a material term, covenant, representation or warranty of this Agreement (other than a breach of a payment obligation under
Section 6 of this Agreement or the failure to otherwise pay any sums due pursuant to this Agreement), including a failure to comply with any material obligations and procedures as mutually agreed during the implementation of codesharing,
provided that the non-breaching Party provides the breaching Party prior written notice describing the alleged breach with as much particularity as reasonably practicable. Termination under this Section 17.2(a) shall not be effective if the
breaching Party corrects such breach within ** days following receipt of such notice. If such breach cannot be corrected within ** days following receipt of such notice, and the breaching Party so advises the non-breaching Party, the non-breaching
Party, in its sole discretion, may give the breaching Party an additional period of time not to exceed ** days to correct the breach, provided that the breaching Party has taken action reasonably contemplated to correct such breach following receipt
of the notice; or 

  

	 	(b)	by the non-breaching Party upon the breach of a payment obligation under Section 6 of this Agreement or the failure to otherwise pay any sums due to the
non-breaching Party pursuant to this Agreement by the breaching Party, after the non-breaching Party provides the breaching Party at least ** days’ prior written notice describing, with as much particularity as practical, the alleged breach,
and the breaching Party does not, within ** days following receipt of such notice, correct such breach. 

  

	 	17.3	Throughout the term of this Agreement, either Party has the right to suspend, or partially suspend, performance of this Agreement immediately by giving written notice
to the other Party in the event that it has reason to suspect or believe or in the event that: 

  

	 	(a)	the other Party has suffered a significant emergency or serious incident or accident or received a serious threat that relates to any of that Party’s flights or to
a Codeshared Flight or Codeshared Route; or 

  

	 	(b)	the other Party has received from any relevant Competent Authority notice that it has failed to comply with applicable safety or security requirements; or

  
 Page 15 of 35

	 	(c)	the United States Department of Transportation (“DOT”), the United States Department of Homeland Security (“DHS”) or the United States Department of
Defense (“DOD”), has ordered in writing or orally that United’s Code be removed from Codeshare Flights or Codeshared Routes operated by Great Lakes for any reason whatsoever; provided, however, that if such order only affects one or a
limited number of Codeshare Flights or Codeshared Routes, the entire Agreement may only be suspended or terminated by either Party after consultations in good faith with the other Party, such consultations not to exceed a period of ** days from the
date either Party gives notice to the other Party; or 

  

	 	(d)	the other Party is not in compliance with Sections 10.3 or 10.4 of this Agreement. 

 

	 	17.4	Throughout the Term, United has the right to suspend, or partially suspend, performance of or terminate this Agreement immediately by giving written notice to Great
Lakes in the event that Great Lakes at any time discontinues or suspends ** or more of the Codeshared Flights operated by it other than due to Force Majeure as defined in Section 21. For clarification purposes, the termination right stated in
Section 17.7 shall remain applicable. 

  

	 	17.5	If a Party suspends this Agreement pursuant to this Section, as soon as the reason for the suspension no longer exists it shall notify the other Party and this
Agreement will recommence within ** days after the date of notice under the same terms and conditions, or under amended terms and conditions in accordance with Section 30. A Party that suspends this Agreement pursuant to this Section may at any
time during the suspension terminate this Agreement by giving notice in writing to the other Party. If this Agreement is suspended or terminated pursuant to Section 17.3 or 17.4, Sections 17.7 and 17.8 shall apply. 

 

	 	17.6	If a Force Majeure Event is in effect for a period longer than ** days, either Party may terminate this Agreement by providing the other Party ** days’ prior
written notice. 

  

	 	17.7	Subject to Section 17.8, in the event of termination of this Agreement United shall, in its sole discretion, take all reasonable actions to confirm and preserve
reservations on Great Lakes for passengers scheduled to be traveling on United Tickets and, as applicable, endorse or otherwise modify or reissue such tickets to permit use on Great Lakes. Great Lakes shall accept passengers traveling on such
tickets as if such reservations had been booked through Great Lakes using ordinary interline procedures but giving effect to the revenue settlement methodology provided for in Section 6 of this Agreement. 

 

	 	17.8	In the event that this Agreement is terminated by Great Lakes pursuant to Section 17.2, Great Lakes, in its sole discretion, may decline any or all passengers
scheduled to be traveling on United Tickets. United shall be solely responsible for transferring the reservations of such passengers to other carriers or making other alternative arrangements. 

 

	18.	INDEMNIFICATION  

  

	 	18.1	 (i) Great Lakes hereby assumes liability for, and shall indemnify, defend, protect, save and hold harmless United, its officers, agents, and employees
from and against any and all liabilities, claims, judgments, damages, and losses, including 

  
 Page 16 of 35

	 	
all costs, fees, and expenses incidental thereto, of every type and nature whatsoever, including without limitation those involving (i) death of or injury to any person including, but not
limited to, Great Lakes’ officers, employees and agents, (ii) loss of, damage to, or destruction of any property whatsoever, including any loss of use thereof, and (iii) trademark, service mark or trade name infringement, provided
that such liabilities, claims, judgments, damages or losses are caused by or arise out of (or are alleged to be caused by or arise out of) any alleged acts or omissions of Great Lakes or its officers, employees, or agents which are in any way
related to its obligations to be performed under this Agreement. United shall give Great Lakes prompt notice of any claim made or suit instituted against United which, if successful, would result in indemnification of United hereunder, and United
shall have the right to compromise or participate in the defense of same to the extent of its own interest. 

(ii) United hereby assumes liability for, and shall indemnify, defend, protect, save and hold harmless Great Lakes, its officers, agents,
and employees from and against any and all liabilities, claims, judgments, damages, and losses, including all costs, fees, and expenses incidental thereto, of every type and nature whatsoever, including without limitation those involving
(i) death of or injury to any person including, but not limited to, United’s officers, employees and agents, (ii) loss of, damage to, or destruction of any property whatsoever, including any loss of use thereof, and
(iii) trademark, service mark or trade name infringement, provided that such liabilities, claims, judgments, damages or losses are caused by or arise out of (or are alleged to be caused by or arise out of) any alleged acts or omissions of
United or its officers, employees, or agents which are in any way related to its obligations to be performed under this Agreement. Great Lakes shall give United prompt notice of any claim made or suit instituted against Great Lakes which, if
successful, would result in indemnification hereunder, and Great Lakes shall have the right to compromise or participate in the defense of same to the extent of its own interest. 

 

	 	18.2	 A Party (the “Indemnified Party”) that believes it is entitled to indemnification from the other Party (the “Indemnifying
Party”) pursuant to the terms of this Agreement with respect to a third-party claim shall provide the Indemnifying Party with written notice (an “Indemnification Notice”) of such claim (provided, however, that the failure
to give such notice shall not relieve the Indemnifying Party of its obligations hereunder except to the extent that such failure is materially prejudicial to the Indemnifying Party), and the Indemnifying Party shall be entitled, at its own cost and
expense and by its own legal advisors, to control the defense of or to settle any such third-party claim. The Indemnifying Party shall have the right to elect to settle any such claim for monetary Damages only, subject to the consent of the
Indemnified Party; provided, however, if the Indemnified Party fails to give such consent to a settlement that has been agreed upon by the Indemnifying Party and the claimant in question within ** days of being requested to do so, the Indemnified
Party shall assume the defense of such claim or demand and regardless of the outcome of such matter, the Indemnifying Party’s liability hereunder shall be limited to the amount of any such proposed settlement. If the Indemnifying Party fails to
take any action against the third-party claim that is the subject of an Indemnification Notice within ** days of receiving such Indemnification Notice, or 

  
 Page 17 of 35

	 	
otherwise contests its obligation to indemnify the Indemnified Party in connection therewith, the Indemnified Party may, upon providing prior written notice to, but without the further consent
of, the Indemnifying Party settle or defend against such third-party claim for the account, and at the expense, of the Indemnifying Party. Except as set forth in this Section 18.3, the Indemnified Party shall not enter into any settlement or
other compromise or consent to a judgment with respect to a third-party claim to which the Indemnifying Party has an indemnity obligation without the prior written consent of the Indemnifying Party. 

 

	 	18.3	Each Indemnified Party shall have the right, but not the duty, to participate in the defense of any claim with attorneys of its own choosing and at its own cost,
without relieving the Indemnifying Party of any obligations hereunder. In addition, even if the Indemnifying Party assumes the defense of a claim, the Indemnified Party shall have the right to assume control of the defense of any claim from the
Indemnifying Party at any time, and to elect to settle or defend against such claim; provided, however, the Indemnifying Party shall have no indemnification obligations with respect to such claim except for the costs and expenses of the Indemnified
Party (other than attorneys’ fees incurred in participating in the defense of such claim) incurred prior to the assumption of the defense of the claim by the Indemnified Party. 

 

	 	18.4	Each Party further agrees to indemnify, defend and hold harmless the other Party from and against any and all Taxes (as defined in Annex A), or assessments, as the case
may be, levied upon or advanced by the Indemnified Party, but that ultimately the Indemnifying Party would be responsible for paying, which resulted from any transaction or activity contemplated by this Agreement. 

 

	 	18.5	The rights and obligations of the Parties under this Section 18 shall survive the Termination Date or expiration of this Agreement. 

 

	19.	INSURANCE 

  

	 	19.1	Great Lakes shall procure and maintain in full force and effect during the term of this Agreement with insurance carriers of known financial responsibility, insurance
of the type and in the amounts listed below: 

  

	 	(a)	 Airline Aviation Third Party Legal Liability in respect of all operations, including but not limited to aircraft (owned and non-owned) liability
(including risks of hijacking, war and other perils), passenger and crew baggage and personal effects, funeral and repatriation expenses, all reasonable expenses arising out of the Family Assistance Act (United States) and/or similar regulations
applying elsewhere in the world, cargo, mail, hangarkeepers, comprehensive general liability, or its equivalent including premises, personal injury, and products and completed operations. This insurance must be primary without right of
contribution from any insurance carried by United to the extent of the indemnity specified in Section 18.1, and shall (i) name United and United Indemnified Parties as additional insureds to the extent of the protections afforded United
under the indemnity specified in Section 18.1, (ii) contain a severability of interest clause and a breach of warranty clause in favor of 

  
 Page 18 of 35

	 	
United and United Indemnified Party, (iii) specifically insure Great Lakes’ indemnification obligations under this Agreement to the full extent of the coverage provided by Great
Lakes’ policy or policies, subject to policy terms, conditions, limitations and exclusions, and (iv) contain a provision stating that Great Lakes’ policy or policies are amended to comply as soon as practicable with the laws and
regulations of any local, federal, or other governmental authority having jurisdiction over aircraft operated by Great Lakes. 

  

	 	(b)	Great Lakes shall maintain a combined single limit of liability of not less than USD ** per any one occurrence, including bodily injury, death, personal injury,
property damage, passenger (including Codeshared Passengers and other revenue and non-revenue passengers) legal liability and war and other perils combined, over all coverages and in the aggregate as applicable, but (i) personal injury limited
to USD ** per offense and in the annual aggregate except with respect to passengers (including Codeshared Passengers and other revenue and non-revenue passengers), and (ii) war and other perils may be subject to an annual aggregate limit;

  

	 	(c)	Hull all risk insurance, including war risk, hijacking and other perils, and such policy shall include a waiver of subrogation in favor of United to the extent of the
indemnity specified in Section 18.1 (except for the war risk hull insurance as provided by the U.S. Government pursuant to Chapter 443, Premium War Risks Insurance). 

 

	 	(d)	Worker’s compensation and employer’s liability insurance, or such other similar or equivalent insurance carried outside of the United States, in accordance
with statutory limits. 

  

	 	19.2	Great Lakes shall provide United with certificates of insurance evidencing such coverage no less than ** days prior to the commencement of the first Codeshared Flight,
and thereafter within ** Days of the date of any renewal of such coverage. The certificates must indicate that the above coverage shall not be canceled or materially altered without ** days’ advance written notice to the other Party and that
the other Party shall be notified of any expiration or renewal of such coverage. The notice period in respect of war and other perils coverage shall be ** days or such lesser period as is or may be available in accordance with policy
conditions. 

  

	20.	TAXES 

  

	 	20.1	Each Party shall be responsible for any net or gross income or franchise taxes (or taxes of a similar nature) on the revenues or income or any measure thereof which is
attributable to it in connection with the sale of air transportation pursuant to this Agreement. 

  
 Page 19 of 35

	 	20.2	The Party that acts as the Ticketing Carrier in respect of any particular transaction shall collect, except as otherwise prohibited by law, all Ticket Taxes relating to
tickets sold or travel documents issued by it with respect to air transport pursuant to this Agreement. The Parties hereby agree as follows: 

  

	 	(a)	The Ticketing Carrier shall collect, report and remit to the taxation authorities any non-interlineable Ticket Taxes levied in connection with sales of the Codeshared
Flights. 

  

	 	(b)	The Ticketing Carrier shall collect any interlineable Ticket Taxes levied in connection with the sales of the Codeshared Flights. If the Ticketing Carrier is United or
a third-party, Great Lakes shall report and issue a debit invoice to the Ticketing Carrier through the ACH Clearing House for any interlineable Ticket Taxes levied in connection with the sales of the Codeshared Flights. Great Lakes shall remit to
taxation authorities all such interlineable Ticket Taxes. 

  

	 	(c)	Great Lakes may bill the Ticketing Carrier for any Ticket Taxes due or payable on or measured by passenger enplanement and payable or remittable by Great Lakes or
United that should have been collected at the time of ticket sale or travel document issue by the Ticketing Carrier. 

  

	 	(d)	If the Ticketing Carrier is a third-party, United shall use commercially reasonable efforts to cause such third-party to implement the foregoing provisions.

  

	 	20.3	If either Party receives notice from any taxation authority with respect to any assessment or potential assessment or imposition of any Tax (collectively, an
“Assessment”) relating to this Agreement, that the other Party may be responsible for paying, directly or indirectly, the Party so notified shall inform the other Party in writing within ** days of receipt of such notice. If the
Party receiving such notice from a taxation authority is or will be required to pay any Assessment for which the other Party is ultimately responsible, it shall be entitled to be indemnified against such Assessment in accordance with
Section 18.5. The Indemnifying Party shall have the option to defend or contest such Assessment in accordance with the procedures set forth in Section 18. 

 

	21.	FORCE MAJEURE  

Except with respect to the performance of payment, confidentiality, and indemnity obligations, which shall be unconditional under this
Agreement, a Carrier shall not be liable to the other Carrier for any loss, injury, damage or delay whatsoever resulting, directly or indirectly, from one or more of the following: Acts of God; seizure under legal process, governmental actions or
sanctions, quarantine restrictions; fire, fog, flood, or other weather-related reason; subject to the satisfaction of each Carrier’s obligations set forth in Section 16 hereof, failure or refusal on the part of any Competent Authority to
grant or issue approvals, consents, clearances, exemptions, permits or operating authority, or recession or revocation thereof by any government or governmental agency; damage to or destruction of aircraft or other flight equipment; mechanical
difficulties or breakdowns; grounding of a substantial number of a Carrier’s aircraft by any Competent Authority or by voluntary action by a Carrier for safety reasons (in lieu of governmental actions); unavailability of fuel; riots or civil
commotion; strikes, lockouts or labor disputes (whether resulting from disputes between either Carrier and its employees or between other parties); U.S. military or airlift emergency or substantially expanded U.S. military airlift requirements as
determined by the U.S. government; activation of the U.S. Civil Reserve Air Fleet; war or hazards or dangers incident to a state of war; acts of terrorism; or any other acts, 

  
 Page 20 of 35

 
matters or things, whether or not of a similar nature, which are beyond the control of the Carrier and which shall directly or indirectly, prevent, delay, interrupt, or otherwise adversely affect
the furnishing, operation or performance of such Carrier’s obligation hereunder (“Force Majeure Events”); provided, however, that the Carrier so affected shall take all commercially reasonable steps to cure such nonperformance
or delay and shall promptly continue performance hereunder once the Force Majeure Event is removed. The Carrier who is affected by a Force Majeure Event shall promptly notify the other Carrier of the occurrence of such Force Majeure Event. In the
event of a strike by a Carrier’s employees, such Carrier will use its commercially reasonable efforts to perform under this Agreement. 
  

	22.	GOVERNING LAW AND DISPUTE RESOLUTION  

  

	 	22.1	This Agreement shall in all respects be governed by and construed in accordance with the laws of the State of Illinois (without regard to its conflict of laws
principles) including all matters of construction, validity and performance. 

  

	 	22.2	Except as otherwise agreed or expressly provided in this Section or Section 25.3, any controversy, dispute, difference, disagreement or claim between the Parties
arising under or relating to this Agreement (a “Dispute”), including any question concerning the validity, termination, interpretation, performance, operation, enforcement or breach of this Agreement, must be referred to arbitration as
provided in Section 22.3 for final resolution. Each of the Parties irrevocably submits to the exclusive jurisdiction of such arbitration and expressly and irrevocably waives its rights to bring suit against the other Party in any court of law
except for the limited purposes of enforcing an arbitral award obtained in respect of a Dispute, or for obtaining any injunctive, temporary or preventative order or similar order available to it under the laws of any jurisdiction for a breach or
threatened breach by the other Party of this Agreement which threatens irreparable damage. Each Party, to the fullest extent it may effectively do so under substantive governing law applicable to this Agreement, irrevocably waives and agrees not to
assert, by way of motion, as a defense or otherwise, any claim that it is not subject to arbitration. 

  

	 	22.3	All disputes arising out of or in connection with this Agreement shall be finally settled under the Rules of Arbitration of the International Air Transport Association
(“IATA”) in effect at the time of the submission of the Dispute to IATA (the “Rules”), except as modified by mutual agreement of the Parties. In the event of a conflict between the Rules and this Section 22,
the provisions of this Section 22 will prevail. The arbitration, including the rendering of the award, will be conducted by a panel of arbitrators appointed in accordance with such Rules. The arbitration panel shall consist of ** arbitrators
who are knowledgeable about the legal, marketing, and other business aspects of the airline industry, and fluent in the English language. The arbitration may be conducted by only ** arbitrator if Great Lakes and United agree in advance of the
arbitration on a mutually acceptable individual. The arbitration proceedings shall take place in Denver or other location as mutually agreed,, and shall be conducted in the English language. The cost of such arbitration shall be borne as allocated
by the arbitrators or, if no such allocation is made, by the Party that does not prevail in the proceeding. Nothing herein set forth shall prevent the Parties from settling any dispute by mutual agreement at any time. 

  
 Page 21 of 35

	 	22.4	If there is a Dispute submitted to arbitration, any subsequent additional Disputes referred for arbitration (including counterclaims between the Parties) will be
consolidated in the same arbitration proceeding. 

  

	 	22.5	The arbitral proceeding will not exceed ** days commencing on the date that the last arbitrator accepts his or her appointment. Evidence may not be taken in the
arbitral proceeding except in the presence of both Parties and all witnesses, if any, may be questioned by both Parties. 

  

	 	22.6	Each Party irrevocably submits to the nonexclusive jurisdiction of the United States District Court for the Northern District of Illinois and of any State Court sitting
in Cook County Illinois, for purposes of enforcing any arbitral award or for other legal proceedings arising out of this Agreement or any transactions contemplated in this Agreement. Each Party, to the fullest extent it may effectively do so under
substantive governing law applicable to this Agreement, also irrevocably waives and agrees not to assert, by way of motion, as a defense or otherwise, any claim that it is not subject to the jurisdiction of any such court and any objection that it
may have as to venue or inconvenient forum in respect of claims or actions brought in such court. 

  

	23.	COVENANT TO COMPLY WITH ALL LAWS  

  

	 	23.1	In performing its obligations under this Agreement, each Party shall, at its own cost and expense, fully comply with, and have all licenses under, all applicable
federal, state, provincial and local laws, rules and regulations of the United States, including rules and regulations promulgated by the U.S. National Transportation Safety Board, U.S. Department of Transportation, U.S. Federal Aviation
Administration, the U.S. Department of Defense, and the U.S. Department of Homeland Security. Each Party further agrees to participate in (i) the Advance Passenger Information System (“APIS”) program whereby Great Lakes will
supply the U.S. Bureau of Customs and Border Protection (“CBP”) with the required passenger manifest data from its flight(s) inbound to and outbound from the United States at the time of departure; and (ii) any program of the
U.S. Bureau of Citizenship and Immigration Services (“USCIS”) (if any) whereby Great Lakes is allowed to transport passengers in transit without visas (“TWOV”) via designated U.S. ports of entry to a third country.

  

	 	23.2	If either Party has notice that a provision of this Agreement is contrary to any Applicable Laws, that Party shall immediately notify the other Party in writing, such
notice to include a description of the perceived violation of regulation and supporting written materials that facilitate the other Party’s investigation of such perceived violation. 

 

	 	23.3	Each Carrier will comply with the data protection and privacy laws of all Competent Authorities applicable to it in connection with the disclosure of personal data
concerning Codeshare Passengers. 

  

	24.	PUBLICITY  

 Except
as required by Applicable Law, neither Party may issue any written press release concerning this Agreement without the prior written consent of the other Party, which consent shall not be unreasonably withheld or delayed. 

  
 Page 22 of 35

	25.	CONFIDENTIALITY 

  

	 	25.1	Except as necessary to obtain any Government Approvals or as otherwise provided below, each Party shall, and shall ensure that its directors, officers, employees,
Affiliates, and professional advisors (collectively, the “Representatives”), at all times, maintain strict confidence and secrecy in respect of all Confidential Information of the other Party (including its Affiliates) received
directly or indirectly as a result of this Agreement. If a Party (the “Disclosing Party”) is requested to disclose any Confidential Information of the other Party (the “Affected Party”) under the terms of a subpoena
or order issued by a court or governmental body or requirement of the Securities and Exchange Commission or similar state or federal authority, it shall (a) notify the Affected Party immediately of the existence, terms, and circumstances
surrounding such request, (b) consult with the Affected Party on the advisability of taking legally available steps to resist or narrow such request, and (c) if any disclosure of Confidential Information is required to prevent the
Disclosing Party from being held in contempt or subject to other legal penalty, furnish only such portion of the Confidential Information as it is legally compelled to disclose and use commercially reasonable efforts to obtain an order or other
reliable assurance that confidential treatment shall be accorded to the disclosed Confidential Information. Each Party agrees to transmit Confidential Information only to such of its Representatives as required for the purpose of implementing and
administering this Agreement, and shall inform such Representatives of the confidential nature of the Confidential Information and instruct such Representatives to treat such Confidential Information in a manner consistent with this
Section 25.1. 

  

	 	25.2	Within ** days after the termination of this Agreement, each Party shall, either deliver to the other Party or destroy all copies of the other Party’s Confidential
Information in its possession or the possession of any of its Representatives (including, without limitation, any reports, memoranda or other materials prepared by such Party or at its direction) and purge all copies encoded or stored on magnetic or
other electronic media or processors, unless and only to the extent that the Confidential Information is necessary for the continued administration and operation of such Party’s programs or is reasonably necessary in connection with the
resolution of any dispute between the Parties. 

  

	 	25.3	Each Party acknowledges and agrees that in the event of any breach of this Section 25, the Affected Party shall be irreparably and immediately harmed and could not
be made whole by monetary Damages. Accordingly, it is agreed that, in addition to any other remedy at law or in equity, the Affected Party shall be entitled to an injunction or injunctions (without the posting of any bond and without proof of actual
Damages) to prevent breaches or threatened breaches of this Section 25 and/or to compel specific performance of this Section 25. 

  

	 	25.4	The confidentiality obligations of the Parties under this Section 25 shall survive the Termination Date or expiration of this Agreement for a period of ** years.

  

	26.	ASSIGNMENT  

Neither Party may assign or otherwise convey any of its rights under this Agreement, or delegate or subcontract any of its duties
hereunder, without the prior written consent of the other Party; provided however, that each of United and Great Lakes may assign, subcontract or delegate any of its rights, duties or obligations under this Agreement to any of its Affiliates
provided that such assignment and/or delegation shall not relieve United or Great Lakes of any of its obligations under this Agreement. 

  
 Page 23 of 35

	27.	SEVERABILITY  

 If
any provision of this Agreement is or becomes illegal, invalid or unenforceable under the law of any jurisdiction, such provision shall be severed from this Agreement in the jurisdiction in question and shall not affect the legality, validity or
enforceability of the remaining provisions of this Agreement nor the legality, validity or the enforceability of such provision under the law of any other jurisdiction; unless, in the reasonable opinion of either Party, any such severance affects
the commercial basis of this Agreement, in which case the Party shall so inform the other Party and the Parties shall negotiate in good faith to agree upon modification of this Agreement so as to maintain the balance of the commercial interests of
the Parties. If, however, such negotiations are not successfully concluded within ** days from the date a Party has informed the other that the commercial basis has been affected, either Party may terminate this Agreement by giving at least **
days’ prior written notice to the other Party. 
  

	28.	FURTHER ASSURANCES  

  

	 	28.1	Each Party shall perform such further acts and execute and deliver such further instruments and documents at such Party’s cost and expense as may be required by
Applicable Laws, rules or regulations or as may be reasonably requested by the other to carry out and effectuate the purposes of this Agreement. 

  

	 	28.2	If and to the extent the transactions or activities contemplated by this Agreement require the cooperation or participation of an Affiliate of a Party hereto, such
Party shall cause such Affiliate to cooperate or participate in such transaction or activity. Each Party shall cause such Affiliate to perform such acts and execute and deliver such further instruments and documents as may reasonably be required by
the other Party to provide for such cooperation and participation, including, without limitation, execution of an addendum providing for such Affiliate to become a party to this Agreement. 

 

	29.	MISCELLANEOUS  

  

	 	29.1	This Agreement contains the entire agreement between the Parties relating to its subject matter, and supersedes any prior understandings or agreements between the
Parties regarding the same subject matter. This Agreement may not be amended or modified except in writing signed by a duly authorized Representative of each Party. 

 

	 	29.2	The relationship of the Parties hereunder shall be that of independent contractors. Neither Party is intended to have, and neither of them shall represent to any other
Person that it has, any power, right or authority to bind the other, or to assume, or create, any obligation or responsibility, express or implied, on behalf of the other, except as expressly required by this Agreement or as otherwise permitted in
writing. Nothing in this Agreement shall be construed to create between the Parties and/or the Parties’ Representatives any partnership, joint venture, employment relationship, franchise or agency (except that Great Lakes shall have supervisory
control over all passengers during any Codeshared Flight, including any employees, agent or contractors of United who are on board any such Codeshared Flight). 

  
 Page 24 of 35

	 	29.3	In the event that there occurs a substantial change in market conditions in general or in the condition of either Party, which change is not substantially the result of
an act or omission of the Party requesting a change or amendment to this Agreement, and which change has a material adverse effect on either Party to this Agreement, then United or Great Lakes may propose a review of or amendment to this Agreement
to limit or expand any of the terms, to extend the relationship to additional activities or city-pair destinations or otherwise to modify in any way the transactions or relationships contemplated in this Agreement. However, neither United nor Great
Lakes will have any obligation, for any reason, to effect such an amendment. 

  

	 	29.4	All rights, remedies and obligations of the Parties hereto shall accrue and apply solely to the Parties hereto and their permitted successors and assigns; there is no
intent to benefit any third-parties, including the creditors of either Party. 

  

	 	29.5	This Agreement may be executed and delivered by the Parties in separate counterparts, each of which when so executed and delivered shall be an original, but all of
which taken together shall constitute one and the same instrument. 

  

	 	29.6	No failure to exercise and no delay in exercising, on the part of any Party, any right, remedy, power or privilege hereunder, shall operate as a waiver thereof; nor
shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof of the exercise of any other right, remedy, power or privilege. The rights, remedies, powers and privileges herein
provided are cumulative and not exclusive of any rights, remedies, powers and privileges provided by law. The failure of any Party to insist upon a strict performance of any of the terms or provisions of this Agreement, or to exercise any option,
right or remedy herein contained, shall not be construed as a waiver or as a relinquishment for the future of such term, provision, option, right or remedy, but the same shall continue and remain in full force and effect. No waiver by any Party of
any term or provision of this Agreement shall be deemed to have been made unless expressed in writing and signed by such Party. 

  

	 	29.7	This Agreement is the product of negotiations between Great Lakes and United, and shall be construed as if jointly prepared and drafted by them, and no provision hereof
shall be construed for or against any Party by reason of ambiguity in language, rules of construction against the drafting Party, or similar doctrine. 

  

	 	29.8	NEITHER PARTY SHALL BE LIABLE FOR ANY EXEMPLARY, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES, INCLUDING LOST REVENUES, LOST PROFITS OR LOST PROSPECTIVE ECONOMIC
ADVANTAGE, ARISING FROM ANY PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, EVEN IF SUCH PARTY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY THEREOF, AND EACH PARTY HEREBY RELEASES AND WAIVES ANY CLAIMS AGAINST THE OTHER PARTY REGARDING SUCH
DAMAGES. FOR THE AVOIDANCE OF DOUBT, THE PARTIES AGREE THE FOREGOING SHALL NOT LIMIT A PARTY’S OBLIGATION TO INDEMNIFY THE OTHER IN ACCORDANCE WITH SECTION 18 FOR DAMAGES ARISING OUT OF OR RELATING TO A CLAIM, SUIT OR CAUSE OF ACTION BY A THIRD
PARTY. 

  
 Page 25 of 35

	30.	NOTICES  

 Unless
otherwise expressly required in this Agreement, all notices, reports, invoices and other communications required or permitted to be given to or made upon a Party to this Agreement shall be in writing, shall be addressed as provided below and shall
be considered as properly given and received: (i) when delivered, if delivered in person (and a signed acknowledgment of receipt is obtained); (ii) ** Days after dispatch, if dispatched by a recognized express delivery service that
provides signed acknowledgments of receipt; (iii) ** Days after deposit in the applicable postal service delivery system; or (iv) if transmitted by facsimile, upon completion of transmission and upon confirmation by the sender (by a
telephone call to a Representative of the recipient or by machine confirmation) that the transmission was received. For the purposes of notice, the addresses of the Parties shall be as set forth below; provided, however, that either Party shall have
the right to change its address for notice to any other location by giving at least ** Days prior written notice to the other Party in the manner set forth above. 
  

			
	If to United Airlines, Inc.:	  	HDQIZ
		  	77 W Wacker Dr
		  	Chicago, IL 60611
		  	United States of America
		  	Attn: SVP, Alliances, Regulatory & Policy
		  	Facsimile: +1 (312) 997-2979
		
	with a copy to:	  	HDQLD
		  	77 W Wacker Dr
		  	Chicago, Illinois 60601
		  	United States of America
		  	Attention: Senior Vice President and General Counsel
		
	If to Great Lakes Aviation, Ltd.:	  	1022 Airport Parkway
		  	Cheyenne, Wyoming 82001
		  	United States of America
		  	Attention: Douglas G. Voss
		  	Facsimile: +1 (307) 432-7001
		
	with a copy to:	  	Briggs and Morgan, P.A.
		  	2200 IDS Center 80 South 8th Street
		  	Minneapolis, MN 55402
		  	Attention: Tim Thornton – General Counsel
		  	Facsimile: +1 (612) 977-8650

  

	31.	IMPLEMENTATION  

  

	 	31.1	Implementation of this Agreement shall be subject to the following conditions precedent: 

 

	 	(a)	continuance of a Special Prorate Agreement between United and Great Lakes; 

 

	 	(b)	the execution of a Frequent Flyer Agreement between United and Great Lakes ; 

 

	 	(c)	continuance of an Employee Pass Travel Agreement between United and Great Lakes ; 

  
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	 	(d)	successful completion by Great Lakes of the IATA Operational Safety Audit (“IOSA”) registration; 

 

	 	(e)	successful implementation and testing of interline e-ticket capabilities between United and Great Lakes, including with all major GDS’; 

 

	 	(f)	successful implementation and testing of codeshare (EDIFACT) and passenger processing automation. 

 

	 	31.2	If a party is unable to comply with any of the conditions set forth in Section 31.1 after the Agreement is implemented because of technical or legal reasons, such
party will not be deemed to be in breach of any obligation in this Agreement if it is using its commercially reasonable efforts to comply with such condition and the non-compliance does not continue for a period longer than ** days.

 [REMAINDER OF PAGE LEFT INTENTIONALLY BLANK] 

  
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 IN WITNESS WHEREOF, the Parties hereto have caused their duly authorized representatives to execute
this Agreement as of the date first written above. 
  

											
	GREAT LAKES AVIATION, LTD.	 	UNITED AIR LINES, INC.	 	
				
	 /s/ Douglas Voss
	 		 	 /s/ Hershel Kamen
	 	
	By:    Douglas Voss	 		 	By:    Hershel Kamen	 	
				
	Title:    Chairman of the Board	 		 	Title:    SVP, Alliances, Regulatory & Policy	 	
						
	Date:	 	 August 25, 2011
	 		 	Date:	 	 August 25, 2011
	 	

 [Signature page for Codeshare Agreement between 

Great Lakes Aviation, Ltd. and United Air Lines, Inc.] 

  
 Page 28 of 35

 ANNEX A 
 DEFINITIONS 
 “Affected Party” has the meaning assigned to such term in
Section 25.1. 
 “Affiliate” means, with respect to any Person or entity, any other Person or entity directly or
indirectly controlling, controlled by, or under common control with, such Person or entity. For purposes of this definition, “control” (including “controlled by” and “under common control with”) means the power,
directly or indirectly, to direct or cause the direction of the management and policies of such Person or entity, whether through the ownership of voting securities, by contract or otherwise. 
 “Agreement” has the meaning assigned in the preamble to this Agreement. 

“AIRIMP” shall mean the ATA / IATA Reservations Interline Message Procedures manual produced and distributed by IATA for the purpose of
developing a communication standard between airline reservation systems and CRSs. 
 “AIRIMP Option 2” shall mean the standards
by which United transmits information regarding Codeshare segments it has sold to Great Lakes, including all message and format elements as defined in the IATA AIRIMP Manual – section 8.13.2. 

“Airline Guides” means the printed and electronic data versions of the “Official Airline Guide” and the “ABC World
Airlines Guide,” and their respective successors. 
 “APIS” shall mean the advance passenger information system used to
send required data to the U.S. Customs Service and the U.S. Immigration and Naturalization Service for passenger processing on international flights. 
 “Applicable Law” means all applicable laws of any jurisdiction including securities laws, tax laws, tariff and trade laws, ordinances, judgments, decrees, injunctions, writs, and orders
or like actions of any Competent Authority and the rules, regulations, orders or like actions of any Competent Authority and the interpretations, licenses, and permits of any Competent Authority. 

“ARS” shall mean a Carrier’s internal reservation systems whereby schedules, fares, flight availability, inventory, etc. reside.

 “ATA” shall mean the Air Transport Association of America. 
 “ATPCO” means the Airline Tariff Publishing Company. 
 “BTM/Baggage
Transfer Message” shall mean baggage transfer messages as defined in the IATA Passenger Services Conference Resolution Manual. 

“Business Day” means any day other than a Saturday, Sunday or other day in which banking institutions in New York, New York USA, are
required by law, regulation or executive order to be closed. 

  
 1 

 “Cascade/Cascading” shall mean the capability of United to relay on a real time basis
Codeshare Flight booking information between a third party reservation source (e.g. CRS equipped travel agency) and Great Lakes. 

“CBP” means the U.S. Bureau of Customs and Border Protection. 
 “Code” means the two (2) character identifier assigned to a carrier by IATA for the purpose of exchanging interline carrier messages in accordance with AIRIMP procedures. 

“Codeshared Flight” means a flight on which United has placed its Code, as defined in Section 2.1 and Annex B. 

“Codeshared Routes” or “Routes” means the city-pair markets set out in Annex B. 

“Codeshared Passenger” means a passenger traveling on a United Flight Coupon on a Codeshared Flight. 

“Competent Authorities” means any national, federal, state, county, local, regulatory or municipal government body, bureau, commission,
board, board of arbitration, instrumentality, authority, agency, court, department, inspectorate, minister, ministry, official or public or statutory person (whether autonomous or not) having jurisdiction over this Agreement or either Party.

 “Conditions of Carriage” means those conditions of contract tariffs and rules of carriage of a Party that govern the
transport of passengers traveling on tickets showing such Party’s Code in the carrier code box of the flight coupon. 

“Confidential Information” means (a) all confidential or proprietary information of a Party, including, without limitation, trade
secrets, information concerning past, present and future research, development, business activities and affairs, finances, properties, methods of operation, processes and systems, customer lists, customer information (such as passenger name record
or “PNR” data) and computer procedures and access codes; and (b) the terms and conditions of this Agreement and any reports, invoices or other communications between the Parties given in connection with the negotiation or performance
of this Agreement; and (c) excludes (i) information already in a Party’s possession prior to its disclosure by the other Party; (ii) information obtained from a third Person or entity that is not prohibited from transmitting such
information to the receiving Party as a result of a contractual, legal or fiduciary obligation to the Party whose information is being disclosed; (iii) information that is or becomes generally available to the public, other than as a result of
disclosure by a Party in violation of this Agreement; or (iv) information that has been or is independently acquired or developed by a Party, or its Affiliate, without violating any of its obligations under this Agreement. 

“CRS” means a computerized reservations system owned or operated by any entity, including either Party to this Agreement, that contains
information about commercial airline schedules, fares, cargo rates, passenger and cargo tariff rules and flight availability that is made available to travel agents, cargo agents and other non-airline entities to facilitate their ability to make
reservations and issue tickets and air waybills. 

  
 2 

 “Damages” means all third party claims, suits, causes of action, penalties, liabilities,
judgments, demands, recoveries, awards, settlements, executions, penalties, fines, losses and expenses of any nature or kind whatsoever (including, without limitation, internal expenses of the Indemnified Party, such as employee salaries and the
costs of cooperating in the investigation, preparation or defense of claims) under the laws of any jurisdiction (whether arising in tort, contract, under the Warsaw Convention as amended, or the Montreal Convention of 1999, as amended, and related
instruments, or otherwise), including reasonable costs and expenses of investigating, preparing or defending any claim, suit, action or proceeding (including post judgment and appellate proceedings or proceedings that are incidental to the
successful establishment of a right of indemnification), such as reasonable attorneys’ fees and fees for expert witnesses, consultants and litigation support services. 
 “DCS” shall mean the automated departure control system of a Carrier that performs check-in, capacity and load control and dispatch functions. 

“DEI 10” shall mean the data element indicator used as a duplicate leg cross-reference on Great Lakes’ SSIM file to identify
United’s two letter code and marketing flight number. 
 “Direct Access” shall mean a dedicated link between two
Carriers’ ARS that enables real-time basis flow of information. 
 “Direct Sell” shall mean the system link between two
ARSs that enables secured sells and real-time decrement of inventory. 
 “Disclosing Party” has the meaning assigned to such
term in Section 25.1. 
 “Dual Record Locator” shall mean the record locator as contained within the system originating
the booking, either a Carrier ARS or a CRS equipped travel agency. 
 “EDIFACT” shall mean the United Nations standard for
Electronic Data Interchange for Administration, Commerce and Transport as used to facilitate the exchange of business data by electronic means using a set of standard codes and syntaxes. 
 “Flight Coupon” shall mean a portion of the record of agreement, including paper and electronic tickets, for the Parties to provide transportation and related services under certain terms
and conditions to the passenger named thereon and in accordance with applicable governing tariffs and regulations that indicates travel points between which the coupon is good for carriage. 
 “FLIFO” shall mean real time display of flight activity including departure time, arrival time, diversion, delays, etc. sent in MVT standard message format. 

“Force Majeure Events” has the meaning assigned to such term in Section 21. 

“Frequent Flyer Participating Carrier Agreements” means the agreements, if any, from time to time, between the Parties relating to the
participation of one Party in the other Party’s frequent flyer program. 

  
 3 

 “Great Lakes” has the meaning assigned in the preamble of this Agreement. 

“Great Lakes Indemnified Party” has the meaning assigned to such term in Section 18.2. 

“Governmental Approvals” means any authorizations, licenses, certificates, exemptions, designations, or other approvals of Competent
Authorities that are reasonably required (in the opinion of either Party) for the operation of the Codeshared Flights. 

“IATA” means the International Air Transport Association. 
 “ACH Clearing House” means the clearing house established by ACH to administer and implement revenue settlement by reference to the Revenue Accounting Manual published by ACH. 

“IATA Luggage Resolution” shall mean reference to the IATA Resolutions and Recommended Practices Manual on handling luggage claims.

 “IATA PMP” has the meaning assigned in Section 6.2. 
 “IATA Scheduling Season” means either the summer or the winter season designated by IATA for the scheduling of air services/slots. 

“Implementation Date” means the date of the first codeshare service operated under this Agreement. 

“Inadmissible Passengers” has the meaning defined in IATA Resolution 701, as modified, supplemented or amended from time to time.

 “Indemnification Notice” has the meaning assigned to such term in Section 18.2. 

“Indemnified Party” has the meaning assigned to such term in Section 18.2. 

“Indemnifying Party” has the meaning assigned to such term in Section 18.2. 

“Interline Service Charge” means the charge referred to in IATA Resolutions 780b, 780c and 780d. 

“Load Date” shall mean the date in which airline schedules are displayed in ARS, CRS and GDS. 

“Licensed Trademark” has the meaning assigned to such term in Section 14.3. 

“United Flight Coupon” means a flight coupon of a ticket issued by United, Great Lakes or a third-party for travel on a Codeshared
Flight showing United’s Code in the carrier code box of the flight coupon. 

  
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 “United Ticket” means a ticket issued by United, Great Lakes or a third-party that contains
at least one United Flight Coupon. 
 “Marketing Flight(s)” means a Codeshared Flight when displayed, sold, or referred to as a
flight of United rather than a flight of Great Lakes, such as when using United’s name, designator Code and/or flight number. 

“Mutual Emergency Assistance Agreement” means the agreement between the Parties relating to provision of assistance by one Party to the
other Party in the event of aircraft emergency. 
 “MVT” shall mean the transmission of aircraft movement messages to be sent
immediately after departure or arrival of an aircraft, aircraft diversions, delays, etc. 
 “NAR” shall mean the transmission
of a new arrival segment message to the down-line Carrier, resulting in an updated PNR in that Carrier’s ARS (also as reference the AIRIMP manual section 3.7). 
 “NCO” shall mean the transmission, to all Carrier’s participating in the itinerary, new continuing segment information such that the PNR is updated within each Carrier’s ARS
(also referenced in AIRIMP manual section 3.7). 
 “OAG” shall mean the Official Airline Guide. 

“OAGLINKS” shall mean view access of Great Lakes’ flight database at the OAG. 

“Open For Sale Date” shall mean the date that flight schedules appear and become available for sale in ARS, CRS and GDS. Also known as
Release Date or Load Date. 
 “Party” or “Parties” means either or both of United and Great Lakes, as the
context requires. 
 “Person” means any individual, corporation, partnership, joint venture, association, joint stock company,
trust, unincorporated organization or (except for the definition of “Affiliate” herein) government or any agency, authority or political subdivision of a government. 
 “PNR” shall mean passenger name records that contain a passenger’s travel requirements necessary to enable reservations to be processed and controlled by the booking Carrier and the
Carrier’s participating in the itinerary. 
 “Point of Sale” shall mean the identification of the booking agent’s
location and CRS. 
 “Premium Class” means First Class or Business Class. 

“Representative” has the meaning assigned to such term in Section 25.1. 
 “Reservations System” means the internal computerized airline passenger or cargo reservations system used by the personnel of an airline that contains information about flight schedules,
fares, cargo rates, passenger and cargo tariff rules and seat availability of that airline and other carriers, and provides the ability to make reservations and issue tickets or air waybills. 

  
 5 

 “Rules” has the meaning assigned to such term in Section 22.3. 

“Seamless Availability” shall mean the system link between two ARSs that enable real time availability exchange rather than AVS
messages. 
 “Seamless Connecting Service” shall mean the adopted service standards and procedures between two or more Carriers
are deployed at airports, reservations offices and other service delivery locations. 
 “Sold As Information” shall mean the
association of United’s flight number and booking class to Great Lakes’ flight number and booking class. 

“SSIM” shall mean the Standard Schedules Information Manual as produced by IATA to facilitate the electronic data processing of airline
schedules throughout the industry. 
 “SSM” shall mean standard schedule messages as referenced in the IATA SSIM Manual,
Chapter 4 to facilitate changes to published airlines’ schedules. 
 “SNC” shall mean the transmission of automated
Synchronization Message Option 1 (reference AIRIMP manual section 8.5) that provides information to the recipient to enable synchronization of their PNRs with that of the sender. 
 “Special Prorate Agreement” means any bilateral agreement, from time to time, between the Parties relating to the proration of interline revenue. 

“SYN” shall mean the transmission of automated Synchronization Message Option 3 (reference AIRIMP manual section 8.5) that provides
information to the recipient to enable synchronization of their PNRs with that of the sender. 
 “Taxes” means all taxes,
assessments, fees, levies, imposts, duties, stamp taxes, documentary taxes or other charges of a similar nature, including, without limitation, income taxes, value-added taxes, sales taxes, excise taxes, transactional taxes, exchange control taxes
and/or fees, and interest and penalties related to the foregoing, but excluding Ticket Taxes, that may be imposed by any Competent Authority 

“Termination Date” means 23:59 Coordinated Universal Standard Time on the date provided in the notice of termination given in accordance
with Section 17.1. 
 “TCI” shall mean the electronic data exchange of Through Check-in messages between two
Carriers’ DCS according to IATA standard version 03:1 with UN APIS using the inter-airline IATCI/EDIFACT links. 
 “TCN Codeshare
Agreement” means an agreement to be filed by United with ATPCO in which United will provide the range of its Marketing Flight numbers. 

  
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 “Through Check-in” shall mean the use of TCI electronic data exchange to process a
passenger with seat assignments, luggage check-in and other passenger related functions to their final destination. This also includes the data exchange over multiple-hosted systems in a passenger’s itinerary. 

“Ticketing Carrier” means a carrier whose traffic documents are used to issue a ticket. 

“Ticket Taxes” means any transactional taxes or passenger facility charges, including, without limitation, sales taxes, use taxes, stamp
taxes, excise taxes, value added taxes, gross receipts taxes, departure taxes, surcharges and travel taxes, and all related charges, fees, licenses or assessments (and any interest or penalty thereon) imposed on passengers (or which air carriers or
their agents are required to collect from passengers) by any authority in any country, or political subdivision thereof or public authority operating therein (including, without limitation any national, federal, state, provincial, territorial,
local, municipal, port or airport authority) or which are levied upon passengers by operation of Applicable Law or industry standard. Ticket Taxes together with the taxes referred to in Section 20.1 are collectively referred to as
“Taxes”. 
 “TWOV” means a carrier’s ability to transport passengers in transit without visas via
designated U.S. ports of entry to a third country. 
 “United” has the meaning assigned in the preamble to this Agreement.

 “$” or “US$” or “Dollars” means lawful currency of the United States of America.

 “U.S.” or “United States” means the fifty states of the United States of America, its Territories,
Guam, the District of Columbia and the Commonwealth of Puerto Rico. 
 “USCIS” means the U.S. Bureau of Citizenship and
Immigration Services. 

  
 7 

 ANNEX B 
 CODESHARED ROUTES 
 The Parties have mutually designated certain flights serving the
Codeshared Routes shown below on which the Parties and their respective Affiliates have placed their respective Codes. 
 Domestic U.S.
Routes between the Following Points: 
 ** 

  
 1 

 ANNEX C 
 TECHNICAL IMPLEMENTATION AND SYSTEM LINKS 
  

	I.	Schedule Transmission and Publication 

 The
Parties agree to provide each other schedule file information so that each may effectively publish in all distribution media the Codeshare Flights contemplated in this Agreement. 
 Accordingly, the Parties agree to the following procedures. 
  

	1.	Schedule Format 

  

	 	A.	Exchange schedule data in SSIM format sent via electronic transmittal. 

  

	 	B.	Implement the use of SSM formatted exchanges. 

  

	 	C.	Ensure schedule data include the following items: flight number, equipment type, airport station codes, departure/arrival times, frequency, effective/discontinue dates,
duplicate leg cross-reference indicators including DEI 10 and DEI 50. 

  

	2.	Transmission 

  

	 	A.	Use commercially reasonable efforts to file with OAG (or a successor entity or process) the same flight information with the same Load Date (Open for Sale Date) such
that flight schedules are synchronized. 

  

	 	B.	Use commercially reasonable efforts to advise each other at least ** days prior to Load Date of ad hoc schedule changes. 

 

	3.	Schedule Changes/New Service 

  

	 	A.	Advice at least ** days prior to Load Date any new flight segment(s) that are to be Codeshare Flights. 

 

	 	B.	Make certain that such changes are not effective prior to Load Date. 

  

	 	C.	Prior to codesharing, specific procedures for schedule change on Codeshare flights and the reaccommodation of Codeshare customers will be mutually agreed.

  

	II.	Internal Reservations and Distribution Systems 

Subject to Section 3, the Parties agree to implement the following prior to the implementation of Codesharing: 

 

	1.	IATA standard AIRIMP Option 2 messaging with Dual Record Locator such that Codeshare Flight bookings are synchronized. 

  
 2 

	2.	Reciprocal Direct Access ARS links (For PNR View/Servicing) 

  

	3.	Host to host Seamless Availability and Direct Sell agreements between their respective ARS or participation in the other’s host-CRS, if different from an ARS, at a
level that provides services based on Seamless Availability and Direct Sell. 

  

	4.	Ability of United to Cascade third party CRS Direct Access Availability, Seamless Availability and Direct Sell requests to Great Lakes, which will include Sold As
Information and Point Of Sale data as is available to United. 

  

	5.	IATA standard AIRIMP standard down-line continuing segments (NAR/NCO messages) to provide updated booking records in each other’s ARS. 

 

	6.	Interline E-ticket (paperless tickets) as well as explore other E-Commerce initiatives including, but not limited to, joint or common airport self service devices and
internet check-in. 

  

	7.	MVT exchanges providing for automated FLIFO of all Codeshare Flights accomplished bilaterally or through alliance-enabled applications. 

 

	8.	Reservations procedures necessary for the support of Codeshare Flights. 

  

	9.	Procedures to reduce the number of no-show Codeshare Flight PNRs by including Codeshare records in day of departure down-line cancellation process.

  

	10.	Marketing Carrier’s inventory integrity rules will apply. It is the responsibility of United to forward ticket numbers in AIRIMP format to Great Lakes for bookings
on Codeshare Flights. As mutually agreed, Great Lakes may apply its own firming procedures on its operated flights but shall send a warning message to United prior to taking any flight firming actions. United shall provide the technical
functionality required to automatically process these warning messages and to forward them to the original booking source. 

  

	III.	Through Check-In and Seamless Connecting Service 

The Parties agree to implement and maintain Through Check-in (TCI) and seamless connecting service capabilities prior to the implementation of
codesharing. 

  
 3 

 Accordingly, the Parties agree to the following list of initiatives. 

 

	1.	UA/ZKArrival Connecting to UA/ZK Departure 

  

	 	A.	Provide passenger with all down-line connecting flight seat assignments and boarding passes at point of initial check-in where technically feasible.

  

	 	B.	Perform airline standard document checks for each connecting passenger at point of initial check-in and issue IATA standard automated baggage tags.

  

	 	C.	Perform enhanced security processing including but not limited to the collection and sending of APIS+ data in compliance with governmental regulations, inclusive of
both host airline DCS and third party vendor handling systems. 

  

	 	D.	Check bags through to the passenger’s final destination airport where technically feasible. 

 

	 	E.	Exchange industry standard Baggage Transfer Messages to the down-line carrier to ensure automated baggage sortation, passenger and baggage reconciliation and other
baggage services. 

  

	 	F.	Automatically process frequent flyer information in each Party’s ARS and develop procedures to transmit flown activity to United. 

 

	2.	Training 

 Provide the necessary
staff, facility and training materials as well as training sessions for their customer service trainers and/or staff to assure full competency in providing the functions defined herein. 

 

	**	Certain information in the publicly filed version of this document has been redacted pursuant to a confidential treatment request filed with the Securities and Exchange
Commission. The redacted material has been filed separately with the Commission. 

  
 4

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