Document:

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                                                                  Exhibit  10.16

                                                                [Execution Copy]

                          SECOND AMENDED AND RESTATED
                              FACILITY AGREEMENT
                         DATED AS OF DECEMBER 30, 1999

                                 $ 350,000,000
                    REVOLVING CREDIT AND SWINGLINE FACILITY
                                      for
                        SECURITY CAPITAL HOLDINGS S.A.
                                      and
                        COMMERZBANK AKTIENGESELLSCHAFT
                                  as Arranger

                                      and

                        COMMERZBANK AKTIENGESELLSCHAFT
                            as Administrative Agent

                                      and

                             BANK OF AMERICA, N.A.
                             as Syndication Agent
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 SECOND AMENDED AND RESTATED FACILITY AGREEMENT, dated as of December 30, 1999,
 among SECURITY CAPITAL HOLDINGS S.A., a company incorporated in Luxembourg with
 a registered office located at 69, route d' Esch, L-1470 Luxembourg (the
 "Borrower"), SECURITY CAPITAL U.S. REALTY, a company incorporated in Luxembourg
 with a registered office located at 69, route d' Esch, L-1470 Luxembourg (the
 "Company"), THE COMPANIES listed in Part I of Schedule 1 as guarantors
 (collectively, the "Guarantor Parties"), COMMERZBANK AKTIENGESELLSCHAFT, New
 York Branch, as arranger (in this capacity, the "Arranger"), THE FINANCIAL
 INSTITUTIONS listed in Parts II and III of Schedule 1 as revolving credit
 lenders and swingline lenders, respectively, COMMERZBANK AKTIENGESELLSCHAFT New
 York Branch, as administrative agent (in this capacity and together with its
 successors appointed pursuant to Clause 18.5, the "Administrative Agent") and
 BANK OF AMERICA, N.A., as syndication agent (in this capacity, the "Syndication
 Agent").

                             W I T N E S S E T H :
                             - - - - - - - - - -

          WHEREAS, the Borrower, the Company, the Arranger, the Administrative
Agent, the Syndication Agent and the Lenders (as defined below) have previously
entered into an Amended and Restated Facility Agreement, dated as of December 8,
1998, as amended, supplemented and modified through the date hereof and in
effect immediately prior to the effectiveness hereof, the "Existing Facility
Agreement");

          WHEREAS, the Borrower, the Company, the Lenders and the Guarantor
Parties have previously entered into a Guarantor Joinder Agreement dated as of
February 3, 1999 (the "Existing Joinder Agreement"); and

          WHEREAS, the Borrower, the Company, the Guarantor Parties, the
Arranger, the Administrative Agent, the Syndication Agent and the Lenders wish
to amend and restate the Existing Facility Agreement upon the terms and
conditions set forth herein;

          NOW, THEREFORE, IT IS AGREED THAT the Existing Facility Agreement
shall be amended and restated in its entirety to read as follows:

1.   DEFINED TERMS; INTERPRETATION

1.1  Defined Terms.
     -------------

          As used in this Agreement, the following terms shall have the
following meanings (such meanings to be equally applicable to both the singular
and plural

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forms of the terms defined):

          "Additional Conditions Precedent" means, in relation to any Additional
Guarantor, the documents set forth in Schedule 6 Part II.

          "Additional Guarantor" means any entity which becomes party hereto
after the Effective Date as a guarantor pursuant to a Guarantor Joinder
Agreement.

          "Adjusted EBITDA" means, as to any Person and for any period, the
Consolidated net income of such Person and its Subsidiaries for such period,
before interest expense and provision for taxes and without giving effect to any
extraordinary gains and gains from sales of assets ("EBIT"), adjusted by (i)
adding thereto the amount of all amortization of intangibles and depreciation
that were deducted in arriving at such EBIT for such period and (ii) subtracting
therefrom the amount of all non-cash gains that were added in arriving at such
EBIT for such period.

          "Adjusted Unsecured Liabilities" means, as of any date of
determination, an amount equal to (i) the sum of (a) Total Outstandings and (b)
all Unsecured Liabilities (excluding Total Outstandings) minus (ii) any Excluded
Unfunded Obligations.

          "Administrative Agent" has the meaning set forth in the introductory
paragraph.

          "Advance" means a Revolving Advance, a Term Advance or a Swingline
Advance.

          "Advance Agreement" means the Amended and Restated Advance Agreement,
dated as of December 8, 1998, by and between the Borrower and the Company.

          "Affected Lender" has the meaning set forth in Clause 2.3(c).

          "Affiliate" in relation to a Person, means any other Person directly
or indirectly controlling , controlled by, or under direct or indirect common
control with, such Person.  A Person shall be deemed to control another Person
if such Person possesses, directly or indirectly, the power to direct or cause
the direction of the management and policies of such other Person, whether
through the ownership of voting securities, by contract or otherwise.

          "Affiliated Lender" in relation to a Lender, means any other bank or
financial institution which is an Affiliate of such Lender.

          "Anniversary" means, in any year, the anniversary of October 1, 1999.

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          "Applicable Base Rate Margin" means, for any day, the rate per annum
set forth below opposite the Applicable Rating Level then in effect for such
day:

          Applicable Rating              Applicable Base
                Level                    Rate Margin
                -----                    -----------

          Level I                        0.000%

          Level II                       0.175%

          Level III                      0.350%

          Level IV                       0.475%

          Level V                        0.600%

          Level VI                       0.850%.

          "Applicable LIBOR Margin" means, for any day, the rate per annum set
forth below opposite the Applicable Rating Level then in effect for such day:

          Applicable Rating              Applicable
                Level                    LIBOR Margin
                -----                    ------------

          Level I                        1.000%

          Level II                       1.175%

          Level III                      1.350%

          Level IV                       1.475%

          Level V                        1.600%

          Level VI                       1.850%.

          "Applicable Outstandings" has the meaning set forth in Clause 2.3(b).

          "Applicable Rating Level" means, for any day, the level set forth
below opposite the lowest of the two highest ratings (in effect for such day)
issued by the Rating Agencies, respectively, in respect of the senior unsecured
long-term debt of the Company (or the level set forth opposite the highest
ratings if the two highest ratings fall within the same level or the lowest
rating if only two of the three Rating Agencies

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are then rating such debt), provided that, for determining whether the
Applicable Rating Level falls within any of Levels I through VI, the ratings set
forth opposite Level I shall be considered the highest and those set forth
opposite Level VI shall be considered the lowest:

          Rating Level           Moody's   S&P     D&P
          ------------           -------   ---     ---

          Level I                A2        A       A

          Level II               A3        A-      A-

          Level III              Baa1      BBB+    BBB+

          Level IV               Baa2      BBB     BBB

          Level V                Baa3      BBB-    BBB-

          Level VI              (Baa3     (BBB-   (BBB-

For purposes of the foregoing, (i) "" means a rating equal to or more favorable
than; (ii) "(" means a rating less favorable than; (iii) if ratings for the
senior unsecured long-term debt of the Company shall not be available from at
least two of the three Rating Agencies, Level VI shall be deemed applicable;
(iv) if determinative ratings shall change (other than as a result of a change
in the rating system used by any applicable Rating Agency) such that a change in
Applicable Rating Level would result, such change shall effect a change in
Applicable Rating Level as of the day on which it is first announced by the
applicable Rating Agency, and any change in the Applicable Base Rate Margin or
the Applicable LIBOR Margin hereunder shall apply commencing on the effective
date of such change and ending on the date immediately preceding the effective
date of the next such change; and (v) if the rating system of any of the Rating
Agencies shall change prior to the date all obligations hereunder have been paid
and the Revolving Credit Commitments and Swingline Commitments are canceled, the
Borrower, the Administrative Agent and the Lenders shall negotiate in good faith
to amend the references to specific ratings in this definition to reflect such
changed rating system, and pending such amendment, if no Applicable Rating Level
is otherwise determinable based upon the foregoing, the last-determined
Applicable Rating Level shall apply until such agreement is reached.

          "Approved Issuer" means a Qualifying Issuer which the Super Majority
Lenders (which shall include, for the purposes of this definition of "Approved
Issuer", all Lenders whose respective Commitments equal or exceed $50,000,000)
have

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approved in writing as being eligible for inclusion in determinations of the
Borrower's compliance with the limitation of clause (b) of the definition of
Borrowing Base. As of the date hereof, the Principal Companies are the only
Approved Issuers.

          "Approved Jurisdiction" means any State of the United States and such
other jurisdictions as the Borrower and the Administrative Agent with the
consent of the Majority Lenders may agree in writing.

          "Arranger" has the meaning set forth in the introductory paragraph.

          "Assets" has the meaning set forth in Clause 1.2(a).

          "Assignment and Acceptance" has the meaning set forth in Clause
24.3(b).

          "Authorized Representative" means, with respect to any Person, the
President, any Managing Director, any Senior Vice President, any Vice President,
the Treasurer, any controller or any other officer, employee or representative
of such Person duly authorized by such Person to act on behalf of such Person in
connection with this Agreement and the transactions contemplated hereby;
provided that evidence of such authority shall have been provided to the
Administrative Agent promptly following the Administrative Agent's request
therefor and such evidence shall be reasonably satisfactory in form and
substance to the Administrative Agent.

          "Base Rate" means, as of any date, the rate determined by the
Administrative Agent to be the higher of (a) the Prime Rate and (b) the
aggregate of the Federal Funds Rate on that date plus 0.50 percent per annum.

          "Base Rate Advance" means an Advance in respect of which the Borrower
has elected interest to be calculated by reference to the Base Rate.

          "Borrower" has the meaning set forth in the introductory paragraph.

          "Borrowing Base" means, at any time, the amount determined by the
Administrative Agent on the basis of the most recent Compliance Certificate
and/or the most recent Borrowing Base Certificate to be 40 percent of the sum of
(x) the Market Value of all Qualifying Collateral and (y) the aggregate amount
of all Unfunded Obligations (other than Excluded Unfunded Obligations), provided
that, (a) Qualifying Securities that are Traded Securities must comprise at
least 40 percent of the aggregate value of the Borrowing Base, (b) Qualifying
Securities that are issued by Approved Issuers and Special Opportunity
Investments must collectively comprise at least 60 percent of the aggregate
value of the Borrowing Base, (c) if the aggregate of the

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Market Value of Qualifying Collateral comprising SCG Securities and any other
Qualifying Security issued by any company in which SCG is directly or indirectly
(other than through the Borrower or its Subsidiaries) the principal shareholder
(collectively, the "SCG Qualifying Collateral") exceeds 10 percent of the Market
Value of all Qualifying Collateral, for purposes of calculating the Borrowing
Base the Market Value of the SCG Qualifying Collateral shall be limited to 10
percent of the Market Value of all Qualifying Collateral and (d) if the
aggregate of the Market Value of Qualifying Collateral comprising Qualifying
Securities that are not common stock exceeds 10 percent of the Market Value of
all Qualifying Collateral, for purposes of calculating the Borrowing Base the
Market Value of such Qualifying Collateral shall be limited to 10 percent of the
Market Value of all Qualifying Collateral.

          "Borrowing Base Certificate" means a certificate substantially in the
form set forth in Schedule 2 duly executed by a Managing Director, Senior Vice
President or Vice President of each of the Company and the Borrower.

          "Borrowing Base Shortfall" has the meaning set forth in Clause 8.3.

          "Business Day" means a day (other than a Saturday or a Sunday) on
which banks are open for business in each of London, New York City and
Luxembourg.

          "CarrAmerica" means CarrAmerica Realty Corporation.

          "Cash Equivalent Investment" means at any time cash and any evidence
of indebtedness issued or guaranteed by the Government of the United States.

          "Cash Flow" means, with respect to the Company for the four fiscal
quarter period ending as of the date of determination, the Company's net income
for such period (excluding gains and losses for such period realized on any
disposition of Liquid Securities and excluding accrued interest income, in each
case to the extent included in net income), except that cash dividends and other
cash received from Investments in Consolidated Subsidiaries, other Subsidiaries
or any other Persons shall be substituted for net income of Consolidated
Subsidiaries and for equity in earnings of any such Subsidiaries or other
Persons, plus the sum of the following amounts (but only to the extent that any
of the following amounts were taken into account when determining such net
income): (a) income taxes accrued for such period, plus (b) interest expense
paid or accrued for such period (excluding interest accrued in respect of any
"zero-coupon" Indebtedness and other similar Indebtedness for which interest is
not due and payable in cash), plus (c) depreciation and amortization expenses
for such period, plus (d) the return of the capital component of dividends
received for such period (to the extent that such component is not reflected
already in net income).

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          "Commitment" means a Revolving Credit Commitment or a Swingline
Commitment.

          "Commitment Fee Rate" means, for any day, the percentage set forth
below opposite the Undrawn Commitments for such day:

                                     Commitment
          Undrawn Commitments         Fee Rate
          -------------------         ---------

          $175,000,000 or less        0.15%

          Greater than $175,000,000   0.20%.

          "Commitment Period" means, subject to Clause 2.5 (Extension of Final
Maturity Dates), the period commencing on the Effective Date and expiring on the
Final Maturity Date.

          "Company" has the meaning set forth in the introductory paragraph.

          "Company Fixed Charge Coverage Ratio" means, with respect to the
Company and for any period, the ratio of Cash Flow to Fixed Charges of the
Company for such period on a Consolidated basis.

          "Compliance Certificate" means a compliance certificate, including all
attachments annexed thereto, substantially in the form of Schedule 3 duly
executed by a Managing Director or Senior Vice President or Vice President of
each of the Company and the Borrower, together with such changes therein as the
Administrative Agent may from time to time reasonably request.

          "Consolidated" has the meaning set forth in Clause 1.2 (Construction).

          "Consolidated Subsidiary" means, with respect to a Person at any date,
any Subsidiary or other entity the accounts of which would be Consolidated with
those of such Person in its Consolidated financial statements, if such
statements were prepared as of such date (other than any Strategic Investee).

          "Contingent Obligation" means, for the Borrower, any commitment,
undertaking, Guarantee or other obligation of the Borrower or any of its
Consolidated Subsidiaries constituting a contingent liability that must be
accrued under GAAP.

          "Contracting Party" means any of the Financial Institutions, the
Borrower and any of the Guarantors.

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          "Debt" of any Person means, without duplication, all indebtedness of
such Person, or any partnership of which such Person or any of its Subsidiaries
is a general partner, for or in respect of (i) borrowed money; (ii) acceptances
under any acceptance credit facility; (iii) amounts raised under any note
purchase facility or the issue of bonds, notes, debentures or similar
instruments; (iv) amounts raised pursuant to any issue of shares which are
expressed to be redeemable at the option of the holder; (v) the amount of any
liability in respect of leases which would be treated in the audited financial
statements of such Person as finance or capital leases; (vi) the amount of any
liability in respect of any purchase price for Assets or service the payment of
which is deferred for a period in excess of one hundred and eighty days; (vii)
obligations for the purchase price of stock under stock purchase or similar
agreements in the ordinary course of business, (viii) the amount of any
liability in respect of swap, cap or collar arrangements for currency, interest
rate or dividends on preferred stock or any similar derivative instrument,
provided that if such swap, cap or collar arrangement or any similar derivative
instrument has been entered into in order to hedge the currency, interest rate
or dividend exposure of such Person in respect of indebtedness of the types
described in clauses (i) through (vii), (ix) and (x) of this definition or
preferred stock, the amount of any liability, in respect of such arrangement or
instrument shall not be taken into account, (ix) amounts raised under any other
transaction (including, without limitation, any forward sale or purchase
agreement) having the commercial effect of a borrowing; and (x) any guarantee or
other assumption of liability for the obligations of any third party in respect
of any of the foregoing.

          "Debt to Net Worth Ratio" means, with respect to any Person and for
any period, the ratio of Debt to Net Worth for such Person for such period.

          "Default" means any Event of Default and any event or condition which,
with the giving of notice, lapse of time or fulfillment of any other applicable
condition (or any combination of the foregoing) would constitute an Event of
Default.

          "Dollars" or "$" means the lawful currency for the time being of the
U.S.

          "Effective Date" has the meaning provided in the Supplemental
Agreement.

          "ERISA" means the Employee Retirement Income Security Act of 1974 of
the United States, as amended, and any successor statute of similar import,
together with the regulations thereunder, in each case as in effect from time to
time.

          "ERISA Affiliate" means any corporation, trade or business that is a

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member of a controlled group of corporations or a controlled group of trades or
businesses, as described in sections 414(b) and 414(c), respectively, of the
Internal Revenue Code or section 4001 of ERISA.

          "Event of Default" means any of the events specified in Clause 16.1
(Events of Default).

          "Excluded Unfunded Obligations" means, as of any date falling within
the period commencing on the Effective Date and ending on the earlier of (a) the
date on which the Borrower shall have consummated a sale of all of its equity
interest in City Center Retail Trust to any Person other than the Company or any
of its other Consolidated Subsidiaries and (b) the date that is the numerically
corresponding day in the twelfth month following the Effective Date, all
Unfunded Obligations.

          "Facility" means, collectively, the facilities referred to in Clause
2.1 (Facilities).

          "Facility Office" in relation to a Lender, means:

          (a) the office(s) of such Lender designated as such by such Lender in
     writing to the Administrative Agent prior to the Effective Date; or

          (b) in the case of a Lender which becomes a Contracting Party after
     the Effective Date, the office(s) of such Lender designated as such by such
     Lender in writing to the Administrative Agent before or upon becoming a
     Lender; or

          (c) any other office(s) designated as such by such Lender in writing
     to the Administrative Agent in accordance with Clause 24.6 (Change of
     Facility Office),

     in each case as the office(s) through which such Lender will perform all or
     any of its obligations under the Finance Documents.

          "Federal Funds Rate" means, on any day, the rate per annum (rounded
upward if necessary to the nearest one/one-hundredth of one percent) equal to
the weighted average of the rate on overnight Federal funds transactions with
members of the Federal Reserve System arranged by Federal funds brokers on such
day, as published by the Federal Reserve Bank of New York on the Business Day
next succeeding such day, provided that (a) if such day is not a Business Day,
the Federal Funds Rate for such day shall be such rate on such transactions on
the next preceding Business Day as so published on the next succeeding Business
Day, and (b) if no such

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rate is published on such next succeeding Business Day, the Federal Funds Rate
for such day shall be the average rate quoted to the Administrative Agent on
such day on such transactions as reasonably determined by the Administrative
Agent. Each change in the interest rate on a Base Rate Advance, Swingline
Advance or Term Advance which results from a change in the Federal Funds Rate
shall become effective on the day on which the change in the Federal Funds Rate
becomes effective.

          "Fee Letter" means the letter dated December 30, 1999 from the
Arranger and the Administrative Agent to the Borrower detailing certain fees to
be paid by the Borrower in connection with the Facility.

          "Final Maturity Date" means, subject to Clause 2.5 (Extension of Final
Maturity Dates), December 1, 2001.

          "Final Repayment Date" means, subject to Clause 2.6 (Term-Out Option),
the date falling two years after the Final Maturity Date.

          "Finance Document" means any of this Agreement, each of the Notes, the
Fee Letter, the Guarantor Joinder Agreements, the Assignment and Acceptances and
any other document designated as such by the Administrative Agent and the
Borrower.

          "Financial Institution" means the Arranger, the Administrative Agent
or a Lender.

          "Fiscal Year" means a fiscal year of the Company and the Borrower.

          "Fixed Charges" means, with respect to any Person and for any period,
the sum of the Principal and Interest Expense, cash payments made in respect of
taxes or tax liabilities (net of cash tax refunds actually received) and
dividend payments made on preferred stock in each case by such Person for such
period on a Consolidated basis.

          "GAAP" has the meaning given to it in Clause 1.2 (Construction).

          "Group" means the Company and its Consolidated Subsidiaries for the
time being and from time to time.

          "Guarantee" or "guarantee" of any Person means any agreement or
undertaking (other than a direct or primary obligation of such Person to
purchase stock under stock purchase or similar agreements) pursuant to which
such Person guarantees, assumes or otherwise becomes secondarily, contingently
or otherwise liable for any

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obligation of any other Person (other than by virtue of endorsement of
instruments in the ordinary course of deposit or collection). For the avoidance
of doubt, a "Guarantee" or "guarantee" includes, without limitation, an
agreement or undertaking of any Person pursuant to which such Person guarantees,
assumes or otherwise becomes secondarily, contingently or otherwise liable for
the obligation of any other Person to purchase stock under stock purchase or
similar agreements.

          "Guarantor" means the Company, the Guarantor Parties and each
Additional Guarantor (collectively, the "Guarantors").

          "Guarantor Joinder Agreement" means the Existing Joinder Agreement and
any other agreement substantially in the form of Part I of Schedule 6 made
pursuant to Clause 28.1 (Additional Guarantors) (collectively, the "Guarantor
Joinder Agreements").

          "Guarantor Parties" has the meaning set forth in the introductory
paragraph.

          "Intangible Assets" means, with respect to the Company, the amount (to
the extent reflected in determining stockholders' equity of the Company) of all
items which in accordance with GAAP would be properly classified as intangible
Assets of the Company and its Consolidated Subsidiaries.

          "Interest Coverage Ratio" means, with respect to any Person and for
any period, the ratio of Adjusted EBITDA to Interest Expense for such Person for
such period.

          "Interest Expense" means, in respect of any Person and for any period,
the aggregate of its paid or accrued cash interest expense for such period on
such Person's Debt calculated on a Consolidated basis but excluding interest
properly capitalized under GAAP being interest attributable to construction
projects.

          "Interest Period" means, in respect of a Term Advance which is a LIBOR
Advance, each period of interest selected by the Borrower in accordance with
Clause 7.5 (Interest Periods for Term Advances).

          "Internal Revenue Code" means the Internal Revenue Code of 1986 of the
United States, as amended, and any successor statute of similar import, together
with the regulations thereunder, in each case as in effect from time to time.
Reference to sections of the Internal Revenue Code shall be construed to also
refer to any successor sections.

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          "Investment" means, with respect to a Person, the legal or beneficial
ownership by such Person of any capital stock or other equity interest in
another Person, whether or not such ownership constitutes a controlling interest
in such other Person, and shall include all Subsidiaries of such Person.

          "Investment Adviser" means Security Capital U.S. Realty Management
S.A. or such other entity providing investment advice to the Group as may be
approved by the Administrative Agent (such approval not to be unreasonably
withheld and such decision not to be unreasonably delayed).

          "Lender" means a Revolving Credit Lender or a Swingline Lender.

          "Lien" means any mortgage, pledge, hypothecation, assignment, deposit
arrangement, encumbrance, lien (statutory or other) or preference, priority or
other security agreement or preferential arrangement of any kind or nature
whatsoever (including, without limitation, any conditional sale or other title
retention agreement, any financing lease having substantially the same economic
effect as any of the foregoing, and the filing of any financing statement under
the Uniform Commercial Code or comparable law of any jurisdiction) having the
effect of security.

          "LIBOR" means with respect to a LIBOR Advance:

          (a) the rate per annum appearing on the Telerate page 3750 (or any
     successor to that page) (the "Telerate Screen") at or about 11.00 a.m. on
     the applicable Rate Fixing Day for the offering of deposits in Dollars for
     a period comparable to its Term; or

          (b) if: (i) no relevant rate appears on the Telerate Screen for the
     purposes of paragraph (a) above; or (ii) the Administrative Agent
     determines that no rate for a period of comparable duration to that Term
     appears on the Telerate Screen at the relevant time, the arithmetic mean
     (rounded upwards, if necessary, to two decimal places) of the respective
     rates, as supplied to the Administrative Agent at its request, quoted by
     the Reference Lenders to leading banks in the London Interbank Market at or
     about 11.00 a.m. on the Rate Fixing Day for the offering of deposits in
     Dollars in an amount comparable to its Term.  If any of the Reference
     Lenders is unable or otherwise fails to supply an offered rate by 11.30
     a.m. on the Rate Fixing Day, LIBOR shall, subject to Clause 9(a)(i) (Market
     Disruption), be determined on the basis of the quotations of the remaining
     Reference Lenders.

          "LIBOR Advance" means an Advance (other than a Swingline Advance) in
respect of which the Borrower has requested interest be calculated by reference
to

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LIBOR.

          "Liquid Security" means a Traded Security of which the Borrower owns
in the aggregate less than five percent (5%).

          "Majority Lenders" means, at any time, Lenders whose Commitments:

          (a) then aggregate 51 percent or more of the Total Revolving Credit
     Commitments; or

          (b) if the Total Revolving Credit Commitments have been reduced to
     zero and Advances are outstanding, then aggregate 51 percent or more of the
     aggregate amount of the Advances outstanding at that time; or

          (c) if the Total Revolving Credit Commitments have been reduced to
     zero and no Advance is outstanding, aggregated 51 percent or more of the
     Total Revolving Credit Commitments immediately before the reduction.

          "Mandatory Borrowing" has the meaning set forth in Clause 2.3(d).

          "Margin Stock" has the meaning ascribed to such term in Regulation U
of the Board of Governors of the Federal Reserve System or any regulation
substituted therefor, as from time to time in effect.

          "Market Net Worth" means, on a given date,

          (a)  the sum of:

                    (i) the Market Value on and as of such date of all Traded
          Securities owned by the Company and its Consolidated Subsidiaries;

                    (ii) the amount of obligations for the purchase price of
          stock under stock purchase agreements or similar agreements in the
          ordinary course of business;

                    (iii)  with respect to any Person (x) Securities of which
          are owned by the Company or any of its Consolidated Subsidiaries and
          (y) whose Securities are not listed on the New York Stock Exchange,
          the American Stock Exchange or some other principal national
          securities exchange in the United States of America, the product of:

                         (1) the difference obtained by subtracting:

                                      -14-
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                              (A) the Total Liabilities of such Person;

                         from
                         ----

                              (B)  the sum of:

                                   (I)  the book value of all Assets of such
                         Person (excluding all Intangible Assets and operating
                         properties) on and as of such date; and

                                   (II) an amount equal to the quotient obtained
                         by dividing (x) the annualized Adjusted EBITDA of such
                         Person (annualized on the basis of the three month
                         period ended immediately prior to the date on which
                         Market Net Worth is being determined) by (y) 9.25
                         percent per annum (based on the balance sheet of such
                         Person on the last day of the three month period ended
                         immediately prior to the date on which Market Net Worth
                         is being determined);

                    multipled by
                    ------------

                         (2) the percentage of the Securities of such Person
               owned by the Company and/or any of its Consolidated Subsidiaries;
               and

                    (iv) all cash and Cash Equivalent Investments of the Company
          and its Consolidated Subsidiaries on and as of such date,

     minus
     -----

          (b) the Total Liabilities (excluding deferred taxes on unrealized
     gains) of the Company and its Consolidated Subsidiaries as of such date.

          "Market Value" means, on the date of determination thereof:

          (a) with respect to cash, the book value of such cash; and

          (b) with respect to a Security (i) if such Security is listed on the
     New York Stock Exchange, the American Stock Exchange, or some other
     principal national securities exchange in the United States of America, the

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     product of (A) the reported last sale price of a unit of such security
     regular way on a given day, or, in case no such sale takes place on such
     day, the average of the reported closing bid and asked prices regular way,
     in each case on the New York Stock Exchange Composite Tape, the American
     Stock Exchange Composite Tape or the principal national securities exchange
     in the United States of America on which the security is listed or admitted
     to trading, as applicable, or, if such Security is not listed or admitted
     to trading on any national securities exchange in the United States of
     America, the closing sales price, or if there is no closing sales price,
     the average of the closing bid and asked prices, in the over-the-counter
     market as reported by the National Association of Securities Dealers
     Automated Quotation System and (B) the number of shares held by the
     Borrower or a Guarantor, or (ii) if such Security is not listed on any such
     national securities exchange or not so quoted or reported, an amount equal
     to the product of (A) the difference obtained by subtracting (x) the Total
     Liabilities of the issuer of such Security from (y) the quotient obtained
     by dividing (1) the annualized Adjusted EBITDA of the issuer of such
     Security (annualized on the basis of the three month period ended
     immediately prior to the date on which Market Value is being determined) by
     (2) 9.25 percent per annum (based on the balance sheet of such issuer on
     the last day of the three month period ended immediately prior to the date
     on which Market Value is being determined) and (B) the percentage equity
     interest held by the Company and/or any of its Consolidated Subsidiaries in
     the issuer of such Security.

          "Material Adverse Effect" means a materially adverse effect on (a) the
business, assets, liabilities, financial condition, or results of operations of
the Company and its Consolidated Subsidiaries taken as a whole, (b) the ability
of the Borrower or any Guarantor to perform its obligations under any Finance
Document to which it is a party, (c) the validity or enforceability of any of
such Finance Documents and (d) the rights and remedies of the Lenders and the
Administrative Agent under any of such Finance Documents.

          "Maturity Date" means:

          (a) in relation to a LIBOR Advance under the Revolving Credit Facility
     or a Swingline Advance, the last day of its Term; and

          (b) in relation to a Base Rate Advance under the Revolving Credit
     Facility, the Final Maturity Date.

          "Net Worth" means, with respect to any Person at any time, the amount
obtained by subtracting (i) the Total Liabilities of such Person and its
Subsidiaries

                                      -16-
<PAGE>

determined on a Consolidated basis from (ii) the Assets of such Person and its
Subsidiaries determined on a Consolidated basis after appropriate deduction for
any minority interests in Subsidiaries.

          "Non-Extending Lender" has the meaning set forth in Clause 2.5(b).

          "Non-Recourse Debt" means Debt of any Person which is not a general
obligation and which is secured by a Lien, the liability for which is
effectively limited to the asset or property subject to such Lien with no
recourse, directly or indirectly to any other asset or property of such Person
(except to the extent that the documentation governing such Debt contains
provisions relating to customary indemnities from such Person for fraud, use of
proceeds and environmental matters or as are otherwise reasonably acceptable to
the Administrative Agent).

          "Note" means either a Revolving Note, a Swingline Note or a Term Note.

          "Overall Commitment" has the meaning set forth in Clause 2.3(b).

          "Permitted Liens" means (a) Liens for taxes not yet due and payable
and (b) Liens for taxes, assessments and governmental charges or assessments
that are being contested in good faith by appropriate proceedings diligently
conducted, and for which reserves, if any, required under GAAP have been set
aside.

          "Person" or "person" has the meaning set forth in Clause 1.2
(Construction).

          "Pricing Service" means Bloomberg Financial Markets LLP.

          "Prime Rate" means, on any day, the rate of interest from time to time
publicly announced by the Administrative Agent as its "base" or "prime" rate for
loans denominated in Dollars made in New York, which rate may not be the lowest
rate charged to its borrowers.  Each change in the interest rate on an Advance
which results from a change in the Prime Rate shall become effective on the day
on which the change in the Prime Rate becomes effective.

          "Principal and Interest Expense" means, in respect of any Person and
for any period, the aggregate (determined on a Consolidated basis) of (a) all
amounts of regularly scheduled principal paid during such period in respect of
Debt of such Person (including, without limitation convertible debt) but
excluding bullet repayments on maturity of a loan, principal paid in respect of
revolving credits and principal paid in respect of revolving credits that
convert into term loans and (b) Interest Expense for

                                      -17-
<PAGE>

such period, provided that for the purposes of the calculation of the Borrower
Fixed Charge Coverage Ratio in Clause 15.10(b)(iii)(B) (Financial Condition),
Principal and Interest Expense shall exclude all repayments of principal under
the Finance Documents (including payments of principal on any Repayment
Installment).

          "Principal Companies" means SCG, Regency, PRT, Storage and
CarrAmerica.

          "PRT" means Pacific Retail Trust.

          "Qualifying Collateral" means cash and Qualifying Securities that are
free and clear of Security Interests other than Permitted Liens, provided that,
at any time, no more than 35 percent of such Qualifying Securities shall have
been issued by any one Qualifying Issuer.

          "Qualifying Issuer" means, except as provided below,

               (a) any Real Estate Operating Company and any REIT which has, on
          a Consolidated basis, (i) at all times, a Debt to Net Worth Ratio of
          no greater than 1.0:1.0; and (ii) a Qualifying Issuer Fixed Charge
          Coverage Ratio of not less than 1.5:1.0, calculated on a rolling basis
          for the four most recent quarters ended or, if less, since the date of
          active operations; or

               (b) an issuer of a Liquid Security which has, on a Consolidated
          basis, (i) at all times, a Debt to Net Worth Ratio of no greater than
          1.0:1.0; and (ii) an Interest Coverage Ratio of not less than 1.5:1.0,
          calculated on a rolling basis for the four most recent quarters ended
          or, if less, since the date of active operations;

provided, however, there shall be excluded from the term "Qualifying Issuer" (1)
any REIT whose distributions made are less than the minimum amounts required to
be made by the Internal Revenue Code in order for such REIT not to be taxed at
the corporate or entity level or for it otherwise to maintain its status as a
REIT; or (2) any Real Estate Operating Company or any REIT for which (I) an
event of default (howsoever described) exists under any agreement constituting
or evidencing Debt of such Real Estate Operating Company or REIT, (II) an event,
which with the sending of notice, the passage of time (other than any applicable
grace period granted for curable defaults), any combination of the foregoing or
the fulfillment of any other condition could become an event of default
(howsoever described) under any agreement constituting or evidencing Debt of
such Real Estate Operating Company or REIT, (III) an event or condition exists
under any agreement constituting or

                                      -18-
<PAGE>

evidencing Debt of such Real Estate Operating Company or REIT which permits any
holder or holders of such Debt, any trustee or agent acting on behalf of such
holder or holders or any other Person, to accelerate the maturity of any such
Debt or require that such Debt be prepaid other than by regularly scheduled
prepayments prior to the maturity or (IV) any Debt of such Real Estate Operating
Company or REIT shall have been declared (or shall become) due and payable; or
(3) any Real Estate Operating Company or any REIT which if it were included as a
Qualifying Issuer would result in the weighted average of the Qualifying Issuer
Fixed Charge Coverage Ratio of all Qualifying Issuers (including such Real
Estate Operating Company or REIT) being less than 1.75:1.0 (weighted according
to the proportion which the Market Value of the Qualifying Securities of a
particular Qualifying Issuer bears to the aggregate of the Market Value of all
Qualifying Securities of all Qualifying Issuers), calculated on a rolling basis
for the four most recent quarters ended or, if less, since the date of active
operations.

          "Qualifying Issuer Fixed Charge Coverage Ratio" means, with respect to
any Real Estate Operating Company or REIT and for any period, the ratio of
Adjusted EBITDA to Fixed Charges of such Real Estate Operating Company or REIT
for such period.

          "Qualifying Security" means each Security issued by a Qualifying
Issuer and owned solely by, and registered solely in the name of, the Borrower
or a Guarantor, other than a Security of a Qualifying Issuer which:

                (a) contains transfer restrictions (other than transfer
          restrictions (i) imposed to comply with applicable securities laws,
          (ii) with respect to Traded Securities, imposed by any agreement
          between the Borrower or a Guarantor and an underwriter entered into in
          connection with an offering by such underwriter of Securities of the
          issuer of such Security, in which agreement the Borrower or such
          Guarantor agrees not to sell such Security for a period ending no
          later than 180 days after such offering or (iii) which have been
          approved by the Majority Lenders (such approval not to be unreasonably
          withheld)) or preemption rights; or

               (b) restricts the payment of dividends or distributions thereon
          (other than (i) in the case of a Qualifying Issuer that is a REIT,
          customary restrictions contained in documents evidencing indebtedness
          of a REIT or (ii) restrictions which have been approved by the
          Majority Lenders (such approval not to be unreasonably withheld)).

          "Rate Fixing Day" means in relation to any LIBOR Advance, the

                                      -19-
<PAGE>

second Business Day before its Utilization Date.

          "Rating Agencies" means any of Moody's Investors Service, Inc.,
Standard & Poor's Ratings Group, and Duff & Phelps Credit Rating Co.

          "Real Estate Operating Company" means a company the primary object and
purpose of which is the acquisition, development, promotion, sale and lease of
real estate or interests in real estate and which is incorporated and doing
business in an Approved Jurisdiction.

          "Regency" means Regency Realty Corporation.

          "REIT" means a real estate investment trust in either corporate or
trust form and established under the laws of any State of the U.S. and
qualifying for treatment as a "real estate investment trust" under the Internal
Revenue Code.

          "Reference Lenders" means, subject to Clause 24.4 (Reference Lenders),
the principal London offices of Commerzbank Aktiengesellschaft, and of two other
Lenders (or Affiliates of Lenders) to be appointed by the Administrative Agent
after the Effective Date after consultation with the Company and the Borrower.

          "Repayment Date" means each date for the payment of principal on the
Term Advance in accordance with Clause 8.1 (Repayment of Advances).

          "Repayment Installment" means each installment for repayment of the
Term Advances referred to in Clause 8 (Repayment and Prepayment of Advances).

          "Request" means a request, substantially in the form of Schedule 4,
made by the Borrower in accordance with Clause 5.1(b) (Utilization of Revolving
Credit Facility) or 5.2(b) (Utilization of Swingline Facility), as the case may
be.

          "Requested Amount" in relation to a Request, means the amount of the
Advance requested in the Request.

          "Requirement(s) of Law" means as to any Person, the certificate of
incorporation and bylaws or other organizational or governing documents of such
Person, and any law, treaty, rule or regulation, or determination of an
arbitrator or a court or other governmental authority, in each case applicable
to or binding upon such Person or any of its property or to which such Person or
any of its property is subject.

          "Revolving Advance" means an advance made by a Lender under the
Revolving Credit Facility or the principal amount outstanding of that advance as

                                      -20-
<PAGE>

the context may require or allow.

          "Revolving Credit Commitment" in relation to a Revolving Credit
Lender, means:

          (a) in the case of a Revolving Credit Lender which is a Revolving
     Credit Lender on the date hereof, the amount in Dollars set opposite its
     name in Part II of Schedule 1, to the extent not canceled or reduced under
     this Agreement; and

          (b) in the case of a Revolving Credit Lender which becomes a Revolving
     Credit Lender after the date hereof, the amount of any other Lender's
     Revolving Credit Commitment acquired by it under Clause 24 (Alterations to
     the Contracting Parties) to the extent not canceled or reduced under this
     Agreement.

          "Revolving Credit Facility" means the facility referred to in Clause
2.1(a) (Facilities).

          "Revolving Credit Lender" means a bank or financial institution whose
name appears in Part II of Schedule 1 in its capacity as a participant in the
Facility (other than the Swingline Facility).

          "Revolving Note" means a promissory note executed by the Borrower,
payable to the order of a Revolving Credit Lender, in a maximum principal amount
equal to such Revolving Credit Lender's Revolving Credit Commitment and
substantially in the form of Schedule 7.

          "Same Day Funds" means Dollar funds settled through the New York
Clearing House Interbank Payments System or such other same day funds for
payment in Dollars as the Administrative Agent may specify to the Borrower as
being customary at the time for the settlement of international transactions in
New York City of the type contemplated by this Agreement.

          "SCG" means Security Capital Group Incorporated.

          "SCG Security" means any Security issued by SCG.

          "Security" means, with respect to any Person, the common stock,
preferred stock or readily convertible debentures of such Person or, if such
Person is a trust, the beneficial interests in such Person.

                                      -21-
<PAGE>

          "Security Instrument" means any mortgage, deed of trust, security
agreement, amendment or supplement thereto, chattel mortgage, chattel mortgage
note assignment, pledge agreement, or other agreement providing for, evidencing
or perfecting any Security Interest in real or personal property.

          "Security Interest" means any Lien, encumbrance or security interest
of any kind whatsoever, whether arising under a Security Instrument or as a
matter of law, judicial process or otherwise.

          "Shareholders' Equity" means, at any date with respect to a Person,
the Tangible Net Worth of such Person less, to the extent not otherwise deducted
in the determination thereof, the aggregate amount of Contingent Obligations of
such Person, all determined as of such date.

          "Special Opportunity Investment" means the Qualifying Securities of
any Real Estate Operating Company or REIT which the Borrower or any Guarantor
owns and which, in the aggregate, comprise no more than 10 percent of the
Qualifying Securities issued by such Real Estate Operating Company or REIT.

          "Storage" means Storage USA, Inc.

          "Strategic Investee" means, with respect to the Company, any Person
(other than the Borrower or a Guarantor (other than the Company)) of which the
Company owns, directly or indirectly, more than 25% of the outstanding
Securities or other ownership interests having ordinary voting power to elect
directors or other individuals performing similar functions.

          "Subordinated Debt" means any unsecured indebtedness for borrowed
money of any member of the Group which is subordinate to its obligations under
the Finance Documents.

          "Subsidiary" means, as to any Person, (i) any corporation more than 50
percent of whose stock of any class or classes having by the terms thereof
ordinary voting power to elect a majority of the directors of such corporation
(irrespective of whether or not at the time stock of any class or classes of
such corporation shall have or might have voting power by reason of the
happening of any contingency) is at the time owned by such Person and/or one or
more Subsidiaries of such Person and (ii) any partnership, limited liability
company, association, joint venture or other entity in which such Person and/or
one or more Subsidiaries of such Person has more than a 50 percent equity
interest at the time.

          "Super Majority Lenders" means, at any time, Lenders whose

                                      -22-
<PAGE>

Commitments:

          (a) then aggregate 66-2/3 percent or more of the Total Revolving
     Credit Commitments; or

          (b) if the Total Revolving Credit Commitments have been reduced to
     zero and Advances are outstanding, then aggregate 66-2/3 percent or more of
     the aggregate amount of the Advances outstanding at that time; or

          (c) if the Total Revolving Credit Commitments have been reduced to
     zero and no Advance is outstanding, aggregated 66-2/3 percent or more of
     the Total Revolving Credit Commitments immediately before the reduction.

          "Supplemental Agreement" means the Eighth Supplemental Agreement dated
December 30, 1999 among the Company, the Borrower, the Guarantor Parties, the
Arranger, the Administrative Agent, the Lenders and the Retiring Lenders (as
defined therein).

          "Swingline Advance" means an advance by a Swingline Lender under the
Swingline Facility or the principal amount outstanding of that advance.

          "Swingline Commitment" in relation to a Swingline Lender, means:

          (a) in the case of a Swingline Lender which is a Swingline Lender on
     the date of this Agreement, the amount in Dollars set opposite its name in
     Part III of Schedule 1, to the extent not canceled or reduced under this
     Agreement; and

          (b) in the case of a Swingline Lender which becomes a Swingline Lender
     after the date of  this Agreement, the amount of any other Lender's
     Swingline Commitment acquired by it under Clause 24 (Alterations to the
     Contracting Parties) to the extent not canceled or reduced under this
     Agreement.

          "Swingline Facility" means the facility referred to in Clause 2.1(c)
(Facilities).

          "Swingline Lender" means a bank or financial institution whose name
appears in Part III of Schedule 1 in its capacity as a participant in the
Swingline Facility.

          "Swingline Note" means a promissory note executed by the Borrower

                                      -23-
<PAGE>

payable to the order of a Swingline Lender in a principal amount equal to such
Swingline Lender's Swingline Commitment substantially in the form of Schedule 8.

          "Syndication" means the primary syndication by the Arranger of the
Facility.

          "Tangible Net Worth" means, with respect to a Person at any date, the
Net Worth of such Person less its Intangible Assets, all determined as of such
date in accordance with GAAP.

          "Taxes" includes all present and future income and other taxes,
levies, imposts, deductions, charges, duties and withholdings and any charges of
a similar nature, together with interest thereon and penalties with respect
thereto, if any, and any payments made on or in respect thereof; "Taxation" and
"Tax" shall be construed accordingly.

          "Term" in relation to an Advance (other than a Term Advance), means
the period for which it is to be borrowed, as selected by the Borrower in the
relevant Request and in the case of a Term Advance, means the duration of each
Interest Period.

          "Term Advance" means, in the case of each Lender, the term advance
made or deemed made by such Lender to the Borrower in accordance with Clause 2.6
(Term-Out Option).

          "Term Note" means a promissory note executed by the Borrower payable
to the order of a Revolving Credit Lender in a maximum principal amount equal to
such Revolving Credit Lender's Revolving Credit Commitment and substantially in
the form of Schedule 9.

          "Term-Out Date" means the date determined in accordance with Clause
2.6 (Term-Out Option).

          "Term-Out Option" means the option granted to the Borrower in Clause
2.6 (Term-Out Option).

          "Term-Out Period" means the period commencing on the Term-Out Date and
ending on the Final Repayment Date.

          "Total Liabilities" means, as to any Person as of a given date, all
liabilities which would, in conformity with GAAP, be properly classified as a
liability on the Consolidated balance sheet of such Person, and shall in any
event include

                                      -24-
<PAGE>

(without duplication) the following: (a) all Debt of such Person and its
Consolidated Subsidiaries, (b) all Unfunded Obligations of such Person and its
Consolidated Subsidiaries, (c) all Securities of such Person and its
Consolidated Subsidiaries that are convertible into Debt of such Person and/or
its Consolidated Subsidiaries, (d) all accounts payable of such Person and its
Consolidated Subsidiaries and (e) all Guarantees by such Person and its
Consolidated Subsidiaries of Total Liabilities of other Persons.

          "Total Revolving Credit Commitments" means the aggregate for the time
being of the Revolving Credit Commitments, being $350,000,000 at the date of
this Agreement.

          "Total Swingline Commitments" means the aggregate for the time being
of the Swingline Commitments, being $50,000,000 at the date of this Agreement.

          "Total Outstandings" means, on any day, the aggregate of all Advances
outstanding on that day, together with all other amounts outstanding under or in
connection with the Finance Documents, including, without limitation, accrued
interest and fees.

          "Traded Security" means a Security meeting all of the following
criteria: (a) such Security (i) is listed on the New York Stock Exchange,
American Stock Exchange or some other principal national securities exchange in
the United States of America or (ii) has price quotations in the over-the-
counter market reported by the National Association of Securities Dealers
Automated Quotation System; (b) such Security is not subject to any instrument,
document or agreement which in any way prohibits the sale of such Security for
any specified period of time or otherwise (other than (x) prohibitions imposed
to comply with applicable securities laws or (y) any agreement between the
Borrower or a Guarantor and an underwriter entered into in connection with an
offering by such underwriter of Securities of the issuer of such Security, in
which agreement the Borrower agrees not to sell such Security for a period
ending no later than 180 days after such offering); and (c) the offer and sale
of such Security by the Borrower would not be subject to any registration
requirements or other restrictions under the Securities Act or other Applicable
Law other than (i) volume limitations imposed under Rule 144(e) of the
Securities Act, (ii) restrictions on the manner of resale imposed under Rule
144(f) and (g) of the Securities Act, (iii) restrictions under Regulation 144A
or S of the Securities and Exchange Commission and (iv) other restrictions
related to the timing of offers and sales consented to by the Majority Lenders
in writing.

          "Undrawn Commitments" means, for any day, the Total Revolving Credit
Commitments less the Total Outstandings plus the aggregate principal amount

                                      -25-
<PAGE>

of all outstanding Swingline Advances for such day after giving effect to all
reductions, advances, repayments and prepayments made on such day.

          "Unfunded Obligation" means, as to any Person as of a given date, any
purchase obligation, repurchase obligation, forward commitment, unfunded
obligation or guarantee of such Person and its Consolidated Subsidiaries,
including without limitation any obligation of such Person and its Consolidated
Subsidiaries under an agreement to acquire a quantity of a Security.

          "United States" or "U.S." means the United States of America.

          "Unsecured Liabilities" means, as to any Person as of a given date,
all liabilities of such Person and its Consolidated Subsidiaries which would, in
conformity with GAAP, be properly classified as a liability on the Consolidated
balance sheet of such Person that are not secured in any manner by a Lien on any
property of such Person or its Consolidated Subsidiaries, and shall in any event
include (without duplication) the following as each relates to such Person and
its Consolidated Subsidiaries: (a) all unsecured Debt, (b) all Unfunded
Obligations, (c) all Securities that are convertible into Debt, (d) all accounts
payable, (e) all Guarantees of Unsecured Liabilities of other Persons and (f)
unsecured subordinated Debt.

          "Utilization Date" means, in relation to any Advance, the date for the
making of the Advance as specified by the Borrower in the relevant Request.

          "Wholly-Owned Consolidated Subsidiary" means, with respect to any
Person, any Consolidated Subsidiary of such Person all of the shares of capital
stock (and all rights and options to purchase such shares) of which (other than
directors' qualifying shares or minimum interests issued to other Persons solely
to satisfy legal requirements) are owned, beneficially and of record, by such
Person and/or one or more Wholly-Owned Consolidated Subsidiaries of such Person.

          "Winding Up" has the meaning set forth in Clause 1.2 (Construction).

1.2  Construction.
     ------------

     In this Agreement, unless the context otherwise requires:

     (a)  a reference to "Assets" includes property and rights of every kind,
          present, future and contingent (including uncalled share capital), and
          every kind of interest in an asset;

     (b)  a reference to a "person" or "Person" means an individual, a company,
          a

                                      -26-
<PAGE>

          a corporation, a partnership, a limited liability company, a joint
          venture, a trust or unincorporated organization, joint stock company
          or other similar organization, a government or any political
          subdivision thereof, a court, or any other legal entity, whether
          acting in an individual, fiduciary or other capacity;

     (c)  a reference to the "Winding Up" of a Person shall be construed so as
          to include any equivalent or analogous proceedings under the law of
          any jurisdiction in which such Person is incorporated or any
          jurisdiction in which such Person carries on business;

     (d)  a reference to a Contracting Party or a Reference Lender is, where
          relevant and subject to Clauses 18 (The Administrative Agent and the
          Arranger) and 24 (Alterations to the Contracting Parties), a reference
          to or to include, as appropriate, their respective successors and
          permitted assigns;

     (e)  references to Clauses, Schedules, Exhibits and Attachments are
          references to, respectively, clauses of and schedules, exhibits and
          attachments to this Agreement;

     (f)  a reference to another agreement shall be construed as a reference to
          that other agreement as it may have been, from time to time, amended,
          varied, supplemented or assigned;

     (g)  references to "GAAP" shall mean:

          (1)  as to a particular Person other than the Borrower and each
               Guarantor, such accounting practice as, in the opinion of the
               independent accountants of recognized national standing regularly
               retained by such Person and acceptable to the Administrative
               Agent, those principles and practices (i) which are recognized as
               such by the Financial Accounting Standards Board of the U.S.,
               (ii) which are applied for all periods after the date hereof in a
               manner consistent with the manner in which such principles and
               practices were applied to the most recent audited financial
               statements of the relevant Person furnished to the Lenders or
               where a change therein has been concurred in by such Person's
               independent auditors, and (iii) which are consistently applied
               for all periods after the date hereof so as to reflect properly
               the financial condition, and results of operations and changes in
               financial position, of such Person; and

          (2)  with respect to the Borrower and each Guarantor, the generally

                                      -27-
<PAGE>

               accepted accounting principles adopted by the Borrower and the
               Company as set forth in the financial statements delivered by
               such Person to the Financial Institutions in respect of the
               fiscal year of the Borrower ending December 31, 1998.  For the
               avoidance of doubt, the Contracting Parties agree that, although
               generally accepted accounting principles may require the
               inclusion of Strategic Investees, for accounting purposes, in the
               consolidated financial statements of the Borrower and the
               Guarantors, in this Agreement references to GAAP (other than in
               Clauses 14.1(d) and 15.1(c)) shall be made as if the Strategic
               Investees do not exist.  If there is a change in such accounting
               practice as to the Borrower and the Company that could affect the
               Borrower's or any Guarantor's ability to comply with the terms of
               any Finance Document, the parties hereto agree to review and
               discuss such changes in accounting practice and the terms of this
               Agreement for a period of no more than thirty (30) days with a
               view to amending this Agreement so that the financial measures of
               the Borrower's or such Guarantor's (as the case may be) operating
               performance and financial condition are substantially the same
               after such change as they were immediately before such change.
               Nothing contained in the preceding sentence shall be construed to
               require a Contracting Party to consent to the terms of an
               amendment to this Agreement. If the parties hereto are unable to
               agree on such amendments to this Agreement after good faith
               negotiations for such 30-day period, the financial measures of
               the Borrower's or such Guarantor's (as the case may be) operating
               performance and financial condition shall remain the same after
               such change as they were immediately before such change.

     (h)  a reference to "Consolidated" means the consolidation of accounts in
          accordance with GAAP, provided that in the case of the Borrower or any
          Guarantor, a reference to "Consolidated" means the consolidation, in
          accordance with GAAP, of the accounts of the Borrower or such
          Guarantor, as the case may be, and its Subsidiaries other than
          Strategic Investees;

     (i)  a reference to a time of day is, unless otherwise stated, a reference
          to New York City time;

     (j)  a period of a month or months is the period commencing on the first
          day thereof and ending on the numerically corresponding day in the
          relevant

                                      -28-
<PAGE>

          subsequent month or, if there is no such day, the last day of the
          relevant subsequent month;

     (k)  the index to and the headings in this Agreement are for convenience
          only and shall be ignored in construing this Agreement;

     (l)  in the computation of periods of time from a specified date to a later
          specified date, the word "from" means "from and including", the words
          "to" and "until" each mean "to but excluding", and the word "through"
          means "to and including";

     (m)  a reference to a "law" shall be construed to mean any law, including
          common or customary law and any constitution, decree judgment,
          legislation, order, ordinance, regulation, rule, statute, treaty or
          other legislative or regulatory measure, in each case of any
          applicable jurisdiction whatever;

     (n)  a reference to a statute shall be construed as a reference to such
          statute as amended or reenacted from time to time; and

     (o)  interpretation of the terms and conditions of the Facility prior to
          the Effective Date shall be governed by the Existing Facility
          Agreement and from and after the Effective Date shall be governed by
          this Agreement.

     This Agreement and the other Finance Documents are the result of
     negotiations among and have been reviewed by counsel to the Contracting
     Parties hereto. Accordingly, they shall not be construed against the
     Administrative Agent or any Lender merely because of the Administrative
     Agent's or such Lenders' involvement in their preparation.

2.   FACILITIES

2.1  Facilities.
     ----------

     Subject to the terms of this Agreement, the Lenders severally grant to the
     Borrower the following facilities:

     (a)  a committed revolving advance facility whereby the Lenders shall, when
          requested by the Borrower, make Revolving Advances to the Borrower;

     (b)  a term advance facility whereby the Borrower may elect to convert
          Revolving Advances outstanding into one borrowing of Term Advances in

                                      -29-
<PAGE>

          accordance with Clause 2.6 (Term-Out Option); and

     (c)  a committed swingline advance facility under which the Swingline
          Lenders shall, when requested by the Borrower, make Swingline Advances
          to the Borrower.

2.2  Facility Limits.
     ---------------

     (a)  The Swingline Facility is not independent of the Revolving Credit
          Facility. The aggregate principal amount of all outstanding Advances
          (including Swingline Advances) at any time shall not exceed the Total
          Revolving Credit Commitments at that time; and

     (b)  The aggregate amount of all outstanding Swingline Advances at any one
          time shall not exceed the Total Swingline Commitments at that time.

2.3  A Lender's Individual Limit.
     ---------------------------

     (a)  Notwithstanding any other provisions of this Agreement, a Lender is
          not obliged to make an Advance if it would cause its Applicable
          Outstandings to exceed its Overall Commitment or its outstanding
          Swingline Advances to exceed its Swingline Commitment.

     (b)  For the purpose of this Clause 2.3:

          (i)  the "Applicable Outstandings" of a Lender on any Utilization Date
               is the aggregate principal amount of all Advances made by that
               Lender and its Affiliated Lender(s) which would be outstanding on
               that Utilization Date, if:

               (A)  all outstanding Advances having Maturity Dates which fall on
                    or before that Utilization Date are repaid; and

               (B)  all Advances to be made on or before that Utilization Date
                    and in respect of which a Request has been received by the
                    Administrative Agent are made.

          (ii) the "Overall Commitment" of a Lender means, in the case of a
               Lender which is a Revolving Credit Lender, its Revolving Credit
               Commitment or, in the case of a Swingline Lender which is not a
               Revolving Credit Lender, the Revolving Credit Commitment of its
               Affiliated Lender which is a Revolving Credit Lender.

                                      -30-
<PAGE>

     (c)  If the operation of Clause 5.1(c) (Utilization of Revolving Credit
          Facility) or Clause 5.2(c) (Utilization of Swingline Facility) would
          cause the Applicable Outstandings of a Lender (the "Affected Lender")
          to exceed its Overall Commitment, then:

          (i)   the affected Lender will participate in the relevant Utilization
                to the extent that its Applicable Outstandings do not exceed its
                Overall Commitment;

          (ii)  the amount of the Advance to be made by each other Lender under
                the relevant Clause will be recalculated in accordance with that
                Clause, but for the purpose of the recalculation the affected
                Lender Commitment will be deducted from the Total Revolving
                Credit Commitments or the Total Swingline Commitments (as
                appropriate) and the amount of the affected Lender Advance in
                that Utilization (if any) will be deducted from the Requested
                Amount; and

          (iii) the calculation in sub-paragraph (ii) above will be applied to
                each Lender in turn until the amount of its Advance by it under
                that Clause is determined.

     (d)  If an Event of Default is outstanding, then the Swingline Lenders may
          require the Swingline Facility to be canceled in accordance with its
          terms. In this event, the Borrower shall borrow (a "Mandatory
          Borrowing"), and each of the Lenders unconditionally and irrevocably
          agrees to fund in accordance with paragraph (e) below, a LIBOR Advance
          with an Interest Period of one month's duration to refinance the
          amount outstanding under the Swingline Facility irrespective of
          whether any condition precedent to that Advance or any other term of
          this Agreement has not been satisfied or complied with.

     (e)  (i)   The amount of each Lender's participation in a Mandatory
                Borrowing shall be the proportion which the Lender's then
                Revolving Credit Commitment bears to the aggregate Revolving
                Credit Commitments of all the Revolving Credit Lenders on that
                date.

          (ii)  Each Lender shall make its participation in a Mandatory
                Borrowing available to the Administrative Agent, on the date
                falling 5 days after receipt of notice thereof from the
                Administrative Agent, to be applied in repayment of the amount
                outstanding under the Swingline Facility.

                                      -31-
<PAGE>

2.4  Nature of the Lenders', Borrower's and Guarantors' Rights And Obligations
     -------------------------------------------------------------------------
     Under This Agreement.
     --------------------

     (a)  (i)   The obligations of each Financial Institution owed under the
                Finance Documents are several, and failure of a Financial
                Institution to carry out those obligations shall not relieve any
                other party of its obligations under the Finance Documents. No
                Financial Institution shall be responsible for the obligations
                of any other Financial Institution under the Finance Documents.

          (ii)  The obligations of the Borrower and each Guarantor towards each
                of the Financial Institutions under the Finance Documents are
                given to each of them as separate and independent rights, and
                each Financial Institution may, except as otherwise stated in
                this Agreement, separately enforce those rights.

     (b)  (i)   Any and each Guarantor by and upon its execution of this
                Agreement or a Guarantor Joinder Agreement irrevocably appoints
                the Borrower to act on its behalf as its agent in relation to
                the Finance Documents and irrevocably authorizes the Borrower on
                its behalf to give all notices and instructions to execute on
                its behalf any Guarantor Joinder Agreement and to make such
                agreements capable of being given or made by such Guarantor
                notwithstanding that they may affect such Guarantor, without
                further reference to or the consent of such Guarantor and such
                Guarantor shall be bound thereby as though such Guarantor itself
                had given such notices and instructions or executed or made such
                agreements.

          (ii)  Every act, omission, agreement, undertaking, settlement, waiver,
                notice or other communication given or made by the Borrower
                under this Agreement, or in connection with this Agreement
                (whether or not known to any Guarantor and whether occurring
                before or after such other Guarantor became a party under this
                Agreement) shall be binding for all purposes on all the
                Guarantors as if the Guarantors had expressly concurred with the
                same. In the event of any conflict between any notices or other
                communications of the Borrower and any Guarantor, those of the
                Borrower shall prevail.

2.5  Extension of Final Maturity Dates.
     ---------------------------------

     (a)  Not later than the first Anniversary and each Anniversary thereafter
          (which

                                      -32-
<PAGE>

          is one year prior to the applicable Final Maturity Date), the Borrower
          may, by notice to the Administrative Agent (which shall promptly
          notify the Lenders) request each Lender to extend the Final Maturity
          Date for a further year.

     (b)  Each Lender so requested will notify the Administrative Agent in
          writing no later than 30 days after the applicable Anniversary whether
          or not it wishes the Final Maturity Date applicable to that Lender's
          Commitment to be extended by a further year.  If a Lender notifies the
          Administrative Agent that it does not wish to extend the Final
          Maturity Date for a further year (a "Non-Extending Lender") it shall
          also in the same notice state either:

          (i)  that it wishes its Advances together with all other amounts
               payable to such Lender under the Finance Documents to be prepaid
               or assumed by another Lender or financial institution; or

          (ii) that it wishes its Advances and all other amounts payable to such
               Lender to be repaid on the then applicable Final Maturity Date.

          If a Non-Extending Lender specifies the option in paragraph (i) of
          this sub-clause, then provided its Advances and all other amounts
          payable to it have been prepaid or assumed by another Lender or
          financial institution in full it shall, on the Business Day following
          such prepayment or assumption, notify the Administrative Agent to such
          effect.

     (c)  If a Lender notifies the Administrative Agent that it agrees to extend
          as requested, and Lenders with Commitments totaling not less than 80
          percent of the Total Revolving Credit Commitments (including that of
          the first mentioned Lender) also so agree, the Final Maturity Date
          applicable to that Lender's Commitment shall be extended for a further
          year from the then current Final Maturity Date and the Agent shall so
          notify that Lender and the Borrower thereof.  For the avoidance of
          doubt the Final Maturity Date applicable to the Commitment of a Non-
          Extending Lender shall be the Final Maturity Date prior to the request
          for an extension.

     (d)  Upon receipt of notification by the Administrative Agent that Lenders
          with Commitments totaling at least 80 percent (but less than 100
          percent of Total Revolving Credit Commitments) have agreed to extend
          as requested the Borrower may, by notice to the Administrative Agent:

          (i)  request the other Lenders or any of them to indicate whether or
               not

                                      -33-
<PAGE>

                they are prepared to increase their Commitments (in place of the
                Lenders which have not agreed to extend as requested);

          (ii)  introduce another financial institution reasonably acceptable to
                the Administrative Agent to cover all or part of the shortfall;
                or

          (iii) allow the Total Revolving Credit Commitments to reduce by an
                amount equal to the Commitments of the Non-Extending Lenders.

     Each Non-Extending Lender shall enter into such documentation as the
     Borrower and the Administrative Agent may reasonably require to transfer
     its Commitment to the existing Lenders or new financial institutions.

     (e)  No request to extend the Final Maturity Date may be made by the
          Borrower nor shall any agreement to extend become effective if there
          is a Default under the Facility on the date of such request.

     (f)  No extension of the Final Maturity Date shall be effective until (i)
          the Administrative Agent (on behalf of those Lenders which have
          agreed, to extend) has received any applicable extension fees payable
          to the extending Lenders and (ii) the Administrative Agent has
          received confirmation from each of the Non-Extending Lenders who has
          specified the option in paragraph (i) of sub-clause (b) above that its
          Advances and all other amounts payable to it under the Finance
          Documents have been prepaid or assumed in full.

     (g)  No Lender is under any obligation to extend the Final Maturity Date
          applicable to its Commitment or to increase its Commitment under
          paragraph (d) above but upon having so agreed, it shall be obliged to
          extend the Final Maturity Date in accordance with Clause 2.5(c) or,
          subject to appropriate documentation being entered into by the
          relevant parties, to increase its Commitment in accordance with
          paragraph (d) above.

     (h)  If any Lender does not give any notice in accordance with this Clause
          2.5 following a request to extend from the Borrower that Lender shall
          be deemed to have refused to extend the Final Maturity Date and to
          have selected option (ii) in sub-clause (b) above (namely, for its
          Advances and all other amounts to be repaid on the then applicable
          Final Maturity Date).

     (i)  On each extension of the Final Maturity Date the Administrative Agent
          shall as soon as practicable notify the Borrower and each Lender which
          Lenders have agreed to extend the Final Maturity Date and their
          individual

                                      -34-
<PAGE>

          Commitments.

     (j)  Where the Final Maturity Date is extended under this Clause 2.5 in
          respect of less than all the Lenders, the Lenders in respect of which
          such extension takes effect shall, on and from the Final Maturity Date
          for the Non-Extending Lenders, be deemed to be all the Lenders for the
          purposes of the definitions of "Commitment", and "Total Revolving
          Credit Commitments", and the provisions of this Agreement shall be
          construed accordingly provided that where a "Non-Extending Lender"
          does not receive all amounts due and payable to it on the Final
          Maturity Date applicable to that Non-Extending Lender's Commitment,
          such Non-Extending Lender's Commitment shall be included within the
          definitions of "Commitment" and "Total Revolving Credit Commitments"
          for voting purposes under this Agreement.

2.6  Term-Out Option.
     ---------------

     (a)  Not later than one year prior to the applicable Final Maturity Date,
          the Borrower may, by notice in the form set forth in Part II of
          Schedule 4 to the Administrative Agent (which shall promptly notify
          the Lenders) request that all Revolving Advances of a Lender
          outstanding to the Borrower on the date which is one year prior to the
          applicable Final Maturity Date (the "Term-Out Date") be converted
          automatically into one Term Advance in accordance with this clause.

     (b)  In any request given under paragraph (a) above, the Borrower shall
          also specify:

          (i)  whether the Term Advance of each Lender is to be initially a
               LIBOR Advance or a Base Rate Advance or a mixture of the two; and

          (ii) if the Term Advance of a Lender is to be a LIBOR Advance, the
               duration of its first Interest Period selected in accordance with
               Clause 7.5 (Interest Periods for Term Advances).

     (c)  No such request may be made by the Borrower if there is a Default.

     (d)  The Borrower shall execute and deliver to each Lender a Term Note upon
          the exercise of the Term-Out Option.

     (e)  The Borrower agrees to pay to the Lenders a conversion fee upon the

                                      -35-
<PAGE>

          exercise of the Term-Out Option.  Such fee will be calculated and
          payable in accordance with Clause 19.6 (Conversion Fee).

     (f)  If the Borrower notifies the Administrative Agent in accordance with
          paragraph (a) above, all Advances of a Lender which are outstanding on
          the Term-Out Date shall be automatically converted on the Term-Out
          Date to a Term Advance repayable on the Final Repayment Date in
          accordance with Clause 8 (Repayment and Prepayment of Advances),
          provided that if any Swingline Advances are outstanding on the Term-
          Out Date such Swingline Advances shall be deemed to have been
          converted to Revolving Advances immediately prior to the incurrence of
          the Term Advances.

     (g)  If the Term-Out Option is exercised, from and after the Term-Out Date
          the Borrower may not borrow any further Revolving Advances or
          Swingline Advances.

     (h)  A notice given by the Borrower under this Clause shall be irrevocable.

2.7  Notes.
     -----

     (a)  The obligation of the Borrower to repay the Revolving Advances of each
          Revolving Credit Lender shall, in addition to this Agreement, be
          evidenced by the Revolving Notes.

     (b)  The obligation of the Borrower to repay the Swingline Advances of each
          Swingline Lender shall, in addition to this Agreement, be evidenced by
          the Swingline Notes.

     (c)  The obligation of the Borrower to repay the Term Advance of each
          Lender shall, in addition to this Agreement, be evidenced by a Term
          Note.

3.   PURPOSE OF THE FACILITY

     (a)  The proceeds of each Advance shall be applied by the Borrower towards
          its general corporate purposes.

     (b)  The proceeds of a Swingline Advance may not be applied towards the
          repayment of an outstanding Swingline Advance.

     (c)  Without prejudice to paragraph (a) above and the remaining provisions
          of this Agreement, none of the Financial Institutions shall be bound
          to inquire

                                      -36-
<PAGE>

          as to, nor shall any of them be responsible for, the application by
          the Borrower of the proceeds of any Advance.

4.   CONDITIONS PRECEDENT

4.1  Conditions Precedent to each Request and each Advance.
     -----------------------------------------------------

     The obligation of each Lender to make an Advance is subject to the
     conditions precedent that:

     (a)  both on the date of the relevant Request and on the relevant
          Utilization Date:

          (i)   the matters represented by the Borrower and the Guarantors and
                set forth in Clause 14 (Representations and Warranties) are
                correct in all material respects on and as at each of those
                dates as if made on each date;

          (ii)  no Default has occurred and is continuing or would result from
                the making of such Advance;

          (iii) the Advance would not cause Adjusted Unsecured Liabilities to
                exceed the Borrowing Base or otherwise cause Clause 2.2
                (Facility Limits) to be contravened;

          (iv)  a Borrowing Base Shortfall shall not have occurred and be
                continuing; and

          (v)   no Event of Default specified in Clauses 16.6 (Insolvency), 16.7
                (Insolvency Proceedings) or 16.8 (Appointment of Receivers and
                Managers) shall have occurred in relation to the Investment
                Adviser, such Clauses to be construed as if references therein
                to the Borrower and the Guarantors were references to the
                Investment Adviser;

     provided that paragraphs (i) to (v) above shall not apply in respect of an
     Advance to be applied solely in or towards repayment of an outstanding
     Advance on the relevant Utilization Date or in connection with a Mandatory
     Borrowing.

     (b)  No more than two Revolving Advances and no more than one Swingline
          Advance may be made on the same day, no more than 12 Advances may be
          outstanding at any one time and no more than one LIBOR Advance

                                      -37-
<PAGE>

          with a Term of seven days may be outstanding at any one time.

     (c)  the Administrative Agent shall have received Revolving Notes and/or
          Swingline Notes, as the case may be, executed by the Borrower, payable
          to each Lender and complying with the terms of Clause 2.7 (Notes).

     The acceptance of the benefits of each Advance shall constitute a
     representation and warranty by the Borrower and each Guarantor to each
     Lender that all of the applicable conditions specified above exist as of
     the relevant Utilization Date.  All of the certificates and other documents
     and papers referred to in this Clause 4.1, unless otherwise specified,
     shall be delivered to the Administrative Agent at its address specified in
     Clause 23.1 (Address) for the account of each Lender and in sufficient
     counterparts or copies for each Lender and shall be in form and substance
     as specified herein or otherwise satisfactory to the Administrative Agent.

4.2  Confirmation of Collateral.
     --------------------------

     No Advance (other than an Advance to be applied solely in or towards
     repayment of an outstanding Advance or in connection with a Mandatory
     Borrowing) may be disbursed to the Borrower unless on the proposed
     Utilization Date the Administrative Agent is satisfied that the Borrowing
     Base will equal or exceed Adjusted Unsecured Liabilities after the
     disbursement to the Borrower of such Advance and all other Advances to be
     made on such Utilization Date, taking into account any prepayments or
     repayments of Advances which are to be made by the Borrower on such
     Utilization Date.

5.   UTILIZATION OF THE FACILITY

5.1  Utilization of Revolving Credit Facility.
     ----------------------------------------

     (a)  Subject to the terms of this Agreement, the Borrower may utilize the
          Revolving Credit Facility by delivering a duly completed Request to
          the Administrative Agent, not later than 9:00 a.m. three Business Days
          prior to the relevant Utilization Date in relation to a LIBOR Advance
          and two Business Days prior to the relevant Utilization Date in
          relation to a Base Rate Advance.

     (b)  Each Request for a Revolving Advance shall specify:

          (i)  that it is utilization of the Revolving Credit Facility;

                                      -38-
<PAGE>

          (ii)  the proposed Utilization Date, which shall be a Business Day
                falling two days or more before the then latest Final Maturity
                Date;

          (iii) the Requested Amount, which shall be a minimum of $10,000,000
                and integral multiples in excess thereof of $500,000;

          (iv)  whether the Advances are to be LIBOR Advances or Base Rate
                Advances;

          (v)   the Term of any requested LIBOR Advance, which shall be a period
                of seven days or one, two, three or six months, or such other
                period as may be agreed between the Borrower and the Lenders,
                provided that (A) no such Term may end later than the then
                current Final Maturity Date, (B) if any such monthly Term begins
                on a day for which there is no numerically corresponding day in
                the last calendar month of such Term, such monthly Term shall
                end on the last Business Day of such last calendar month, and
                (C) if any such Term would otherwise expire on a day which is
                not a Business Day, such Term shall expire on the next
                succeeding Business Day, provided that if any such Term would
                otherwise expire on a day which is not a Business Day but is a
                day of the month after which no further Business Day occurs in
                such month, such Term shall expire on the next preceding
                Business Day; and

          (vi)  the details of the bank and account to which the proceeds of the
                Advances are to be made available to the Borrower in accordance
                with Clause 10.1 (Funds and Place).

     (c)  The Administrative Agent shall, not later than 1:00 p.m. on the date
          of receipt of the Request notify each Revolving Lender of the details
          of the requested Revolving Advance and the amount of its participation
          in the Revolving Advance.

     (d)  The amount of each Revolving Lender's Revolving Advance will be the
          proportion of the Requested Amount which its Revolving Commitment
          bears to the Total Revolving Credit Commitments on the date of receipt
          of the relevant Request, adjusted, if necessary, to reflect the
          operation of Clause 2.3 (A Lender's Individual Limit).

     (e)  Subject to the terms of this Agreement, each Revolving Lender shall
          make its participation in the Revolving Advance available to the
          Administrative Agent for the Borrower on the proposed Utilization
          Date.

                                      -39-
<PAGE>

     (f)  If the Borrower fails to select a Term for a Revolving Advance in
          accordance with paragraph (b) above, such Advance will be a LIBOR
          Advance with a Term of one month.

5.2  Utilization of Swingline Facility.
     ---------------------------------

     (a)  Subject to the terms of this Agreement, the Borrower may utilize the
          Swingline Facility by delivering a duly completed Request to the
          Administrative Agent not later than 11:00 a.m. on the relevant
          Utilization Date in relation to a Swingline Advance.

     (b)  Each Request for a Swingline Advance shall specify:

          (i)   that it is utilization of the Swingline Facility;

          (ii)  the proposed Utilization Date, which shall be a Business Day
                falling two or more days before the then latest Final Maturity
                Date;

          (iii) the Requested Amount, which shall be:

                (A) a minimum of $1,000,000 and integral multiples in excess
                    thereof of $500,000; or

                (B) the balance of the undrawn Total Swingline Commitments; or

                (C) such other amount as the Administrative Agent, the Swingline
                    Lenders and the Borrower may agree;

          (iv)  the Term, which shall:

                (A) end on or before the then latest Final Maturity Date, and

                (B) be a period not exceeding ten Business Days; and

          (v)   the details of the bank and account to which the proceeds of the
                Swingline Advance are to be made available to the Borrower in
                accordance with Clause 10.1 (Funds and Place).

     (c)  The Administrative Agent, shall not later than 1:00 p.m. on the date
          of receipt of the Request, notify each Swingline Lender of the details
          of the requested Swingline Advance and the amount of its participation
          in the Swingline Advance.

                                      -40-
<PAGE>

     (d)  The amount of each Swingline Lender's Swingline Advance will be the
          proportion of the Requested Amount which its Swingline Commitment
          bears to the Total Swingline Commitments on the date of receipt of the
          relevant Request, adjusted, if necessary, to reflect the operation of
          Clause 2.3 (A Lender's Individual Limit).

     (e)  Subject to the terms of this Agreement, each Swingline Lender shall
          make the Swingline Advance available to the Administrative Agent for
          the Borrower on the relevant Utilization Date.

6.   REDUCTION AND CANCELLATION OF THE TOTAL COMMITMENTS

6.1  Automatic Reduction of each Lender's Commitment.
     -----------------------------------------------

     The amount of each Lender's Commitment shall (if not already so reduced or
     canceled) be automatically reduced to zero at 5:00 p.m. on the Final
     Maturity Date applicable to that Lender.

6.2  Voluntary Cancellation.
     ----------------------

     (a)  (i)   Subject to sub-paragraph (ii) below, the Borrower may, on giving
                not less than five days' prior written notice to the
                Administrative Agent (which shall promptly give notice thereof
                to the Revolving Lenders), cancel the Total Revolving Credit
                Commitments in whole or in part (but, if in part, in a minimum
                amount, and integral multiples, of $10,000,000).

          (ii)  Any cancellation may only take effect in respect of the
                unutilized portion of the Facility.

     (b)  (i)   Subject to sub-paragraph (ii) below, the Borrower may, on giving
                not less than five days' prior written notice to the
                Administrative Agent (which shall promptly give notice thereof
                to the Swingline Lenders), cancel the Total Swingline
                Commitments in whole or in part (but, if in part, in a minimum
                amount, and integral multiples, of $5,000,000).

          (ii)  Any cancellation may only take effect in respect of the
                unutilized portion of the Swingline Facility.

     (c)  Any cancellation in part under this Clause 6.2 shall be applied
          against the Commitment of each Lender pro rata based upon the
          proportion which

                                      -41-
<PAGE>

          such Lender's Revolving Credit Commitment or
          Swingline Commitment, as the case may be, bears to the Total Revolving
          Credit Commitment or Total Swingline Commitment, as the case may be,
          on the date of cancellation.

6.3  Irrevocable.
     -----------

     (a)  Any notice by the Borrower under this Clause 6 of cancellation shall
          be irrevocable and shall specify the date upon which the cancellation
          is to become effective and the amount of the Total Revolving Credit
          Commitments or the Total Swingline Commitments to be canceled.

     (b)  No amount of the Total Revolving Credit Commitments or the Total
          Swingline Commitments canceled under this Agreement may subsequently
          be reinstated unless agreed by all the Lenders and the Administrative
          Agent.

7.   INTEREST

7.1  Rate.
     ----

     The rate of interest applicable to each Advance for its Term shall be the
     rate per annum determined by the Administrative Agent to be the aggregate
     of:

     (a)  in the case of a LIBOR Advance, the Applicable LIBOR Margin plus LIBOR
          relative to that Advance;

     (b)  in the case of a Base Rate Advance, the Applicable Base Rate Margin
          plus the Base Rate relative to that Advance; or

     (c)  in the case of a Swingline Advance, the Applicable Base Rate Margin
          plus the Base Rate relative to that Advance.

                                      -42-
<PAGE>

7.2  Due Dates.
     ---------

     Save as otherwise provided in this Agreement, interest shall accrue on the
     unpaid principal amount of each Advance from and including the Utilization
     Date to and including repayment and:

     (a)  accrued interest on each LIBOR Advance is payable by the Borrower on
          its Maturity Date or the last day of its Interest Period and, if the
          Term of any LIBOR Advance is longer than three months, at three month
          intervals from the Utilization Date of that Advance or the first day
          of the relevant Interest Period, as the case may be;

     (b)  accrued interest on each Base Rate Advance is payable by the Borrower
          in arrears in respect of the period in which such Base Rate Advance
          was outstanding in the previous three month period on each March 31,
          June 30, September 30 and December 31 and the Final Maturity Date and
          the Final Repayment Date; and

     (c)  accrued interest on each Swingline Advance is payable by the Borrower
          in arrears in respect of the period in which such Swingline Advance
          was outstanding in the previous three month period on each March 31,
          June 30, September 30 and December 31 and the Final Maturity Date.

7.3  Default Interest.
     ----------------

     (a)  If the Borrower or any Guarantor fails to pay any amount payable by it
          under this Agreement on the due date, it shall, on demand by the
          Administrative Agent from time to time, pay interest on the overdue
          amount from the due date up to the date of actual payment, as well
          after as before judgment, at a rate, subject to paragraph (c) below,
          determined by the Administrative Agent to be two percent (2%) per
          annum above:

          (i)  if the overdue amount relates to a Swingline Advance, the
               Applicable Base Rate Margin plus the Base Rate; or

          (ii) the higher of:

               (A)  (in the case of an Advance which has become due and payable
                    prior to its Maturity Date or, if it is a Term Advance,
                    prior to the last day of the relevant Interest Period) the
                    rate applicable to the overdue amount under Clause 7.1(a)
                    (Rate) immediately before the due date (if of

                                      -43-
<PAGE>

                    principal); and

               (B)  (in all other cases) the rate which would have been payable
                    if the overdue amount had, during the period of non-payment,
                    constituted a LIBOR Advance in the currency of the overdue
                    amount made under this Agreement for successive Terms of up
                    to three months, as the Administrative Agent may determine
                    from time to time (each a "Designated Term").

     (b)  The rate of interest shall be determined:

          (i)  if calculated by reference to the Base Rate, on each day; or

          (ii) if calculated by reference to LIBOR, two Business Days before the
               first day of the relevant Designated Term.

     (c)  If the Administrative Agent (after consultation with the Reference
          Lenders) determines that deposits in the currency of the overdue
          amount are not or were not, as the case may be, being made available
          by the Reference Lenders to leading banks in the London Interbank
          Market in the ordinary course of business, the rate shall be
          determined by reference to the cost of funds to the Reference Lenders
          from such other sources as the Administrative Agent (after
          consultation with the Reference Lenders) may from time to time
          reasonably determine.

     (d)  Interest shall be compounded monthly (if calculated by reference to
          the Base Rate) or at the end of each Designated Term (if calculated by
          reference to LIBOR).

7.4  Calculation of Interest.
     -----------------------

     Interest shall accrue from day to day, and be computed on the basis of:

     (a)  in the case of each LIBOR Advance, each Base Rate Advance and each
          Swingline Advance in respect of which interest thereon is determined
          by reference to the Federal Funds Rate, 360 days and for the actual
          number of days elapsed; and

     (b)  in the case of a Base Rate Advance or a Swingline Advance in respect
          of which interest thereon is determined by reference to the Prime
          Rate, 365/366 days and for the actual number of days elapsed.

                                      -44-
<PAGE>

7.5  Interest Periods for Term Advances.
     ----------------------------------

     (a)  During the Term-Out Period the Borrower may designate that each
          Lender's Term Advance (or portions thereof) be maintained as a LIBOR
          Advance or a Base Rate Advance, provided that (i) no portion of the
          Term Advance of a Lender shall be maintained as a LIBOR Advance if the
          amount thereof is less than $10,000,000, (ii) there shall be no more
          than six LIBOR Advances outstanding at any time and (iii) there shall
          be no more than one LIBOR Advance with a seven day Interest Period
          outstanding at any time.  If the Borrower requests that the Term
          Advance (or any portion thereof) of a Lender be maintained as a LIBOR
          Advance, the Borrower shall select the Interest Periods therefor.
          Such selection will be made by the Borrower in the Request given by it
          upon exercise of the Term-Out Option and during the Term-Out Period,
          by a notice received by the Administrative Agent not later than 9:00
          a.m. three Business Days before the commencement of each Interest
          Period.

     (b)  During the Term-Out Period, each Interest Period for the Term Advance
          (or any portion thereof) of each Lender will commence on the Term-Out
          Date or the expiry of the immediately preceding applicable Interest
          Period.

     (c)  Each Interest Period will be of either seven days or one, two, three
          or six months as so selected under paragraph (a) above subject as
          provided below, provided that (i) a monthly Interest Period which
          commences on the last Business Day of a month shall end on the last
          Business Day of the corresponding month, (ii) if any monthly Interest
          Period begins on a day for which there is no numerically corresponding
          day in the last calendar month of such Interest Period, such Interest
          Period shall end on the last Business Day of such last calendar month,
          (iii) if any Interest Period would otherwise expire on a day which is
          not a Business Day, such Interest Period shall expire on the next
          succeeding Business Day, provided that if any Interest Period would
          otherwise expire on a day which is not a Business Day but is a day of
          the month after which no further Business Day occurs in such month,
          such Interest Period shall expire on the next preceding Business Day
          and (iv) no Interest Period shall extend beyond the Final Payment
          Date.

     (d)  The Borrower shall have the option, upon delivery of irrevocable
          written notice of not less than three Business Days before the last
          day of an Interest Period of any LIBOR Advance in respect of a
          Lender's Term Advance (or any portion thereof), (i) to convert such
          LIBOR Advance to

                                      -45-
<PAGE>

               a Base Rate Advance or (ii) to continue such LIBOR Advance as a
               LIBOR Advance. If the Borrower elects to continue such Advance as
               a LIBOR Advance pursuant to clause (ii), the Borrower shall
               select an Interest Period in accordance with paragraph (a) above.

     (e)       If the Borrower fails to select an Interest Period for an
               outstanding Term Advance (or any portion thereof) that is a LIBOR
               Advance during the Term-Out Period in accordance with paragraph
               (a) above, that Interest Period will be one month.

     (f)       The Borrower will ensure that Interest Periods in respect of an
               Advance or Advances equal to a Repayment Installment shall be
               selected (and if necessary shortened) so as to expire on a
               Repayment Date.

     (g)       Subject to the foregoing, the Borrower may subdivide the Term
               Advance of a Lender into no more than six portions and may
               consolidate and further subdivide any such portions during the
               Term-Out Period, provided that no more than six portions are
               outstanding on any date.

7.6  Notification.
     ------------

     Each determination of a rate of interest by the Administrative Agent under
     this Agreement shall promptly be notified to any Contracting Party upon the
     request of such party.

8.   REPAYMENT AND PREPAYMENT OF ADVANCES

8.1  Repayment of Advances.
     ---------------------

     (a)       The Borrower shall repay each Advance (other than a Term Advance)
               made to it in full on its Maturity Date to the Administrative
               Agent for the account of the Lenders.

     (b)       The Borrower shall repay the Term Advance of each Lender
               outstanding to it (if made) in full in twelve quarterly
               installments on the last day of each March, June, September and
               December (each a "Term Payment Date"). Each of the first four
               installments shall have a principal amount equal as nearly as
               possible to 5 percent of the aggregate principal amount of the
               Term Advance of each Lender outstanding at the

                                       46
<PAGE>

               beginning of the Term-Out Period and each of the remaining
               installments shall have a principal amount equal as nearly as
               possible to 10 percent of the aggregate principal amount of the
               Term Advance of each Lender outstanding at the beginning of the
               Term-Out Period. The Borrower's first such repayment installment
               shall be paid on the Term Payment Date immediately following the
               Term-Out Date. The Borrower's final repayment installment shall
               be repaid on the Final Repayment Date and shall be in an amount
               sufficient to repay in full all outstanding Term Advance of each
               Lender.

8.2  Prepayment of Advances.
     ----------------------

     (a)       The Borrower may, by giving not later than 9:00 a.m. on the
               relevant day not less than three Business Days' irrevocable
               written notice to the Administrative Agent (which shall be
               irrevocable) and subject to Clause 26(a)(iii) (Indemnities),
               prepay any Revolving Advance or Term Advance made to it in a
               minimum amount of US $1,000,000 and integral multiples of
               $500,000 in excess thereof.

     (b)       The Borrower may prepay at any time a Swingline Advance made to
               it in a minimum amount of $1,000,000 and integral multiples of
               $500,000 in excess thereof.

     (c)       The Borrower may not pre-pay any Advance except as expressly
               provided in this Agreement. Any Advance prepaid prior to the
               Final Maturity Date (or the Term-Out Date if the Term-Out Option
               has been exercised) may be reborrowed in accordance with the
               provisions of this Agreement.

     (d)       Prepayments shall be made together with accrued interest and all
               other amounts then due under this Agreement through the date of
               prepayment.

     (e)       Any partial prepayment of the Term Advance of a Lender shall be
               applied against the Repayment Installments in chronological
               order.

8.3  Mandatory Prepayment/Borrowing Base Shortfall.
     ---------------------------------------------

     If a Compliance Certificate or a Borrowing Base Certificate indicates that
     Adjusted Unsecured Liabilities exceed the Borrowing Base as of the date
     referenced in such certificate (a "Borrowing Base Shortfall"), then the
     Borrower shall, before the close of business on the date that is ten days
     after such certificate is delivered to the Administrative Agent, (a)
     eliminate the Borrowing Base Shortfall by prepaying Advances and/or
     increasing the Borrowing Base and (b) deliver a new Borrowing Base
     Certificate to the Administrative Agent demonstrating that the Borrowing
     Base is equal to or greater than Adjusted Unsecured Liabilities as of the
     date of such certificate.

                                       47
<PAGE>

9.   MARKET DISRUPTION

     (a)  If, in relation to any proposed LIBOR Advance:

          (i)    where LIBOR is to be determined by reference to the Reference
                 Lenders and no, or only one, Reference Lender is able to supply
                 a rate for the purposes of determining LIBOR or the
                 Administrative Agent otherwise determines (which determination
                 shall be conclusive and binding on all the Contracting Parties)
                 that adequate and fair means do not exist for ascertaining
                 LIBOR relative to the LIBOR Advance; or

          (ii)   the Administrative Agent receives notification:

                 (A) from Lenders participating in more than 50 percent by value
                     of the proposed LIBOR Advance that, in their opinion,
                     Dollar deposits of equal duration to the Term requested
                     will not be available to them in the London Interbank
                     Market in the ordinary course of business in sufficient
                     amounts to fund their LIBOR Advance for that Term; or

                 (B) from Lenders participating in more than 50 percent by value
                     of the proposed LIBOR Advance that, by reason of
                     circumstances affecting the London Interbank Market, the
                     cost to them of deposits obtained in the London Interbank
                     Market to fund their LIBOR Advances would be in excess of
                     the relevant LIBOR,

          the Administrative Agent shall, promptly serve a notice (a "Suspension
          Notice") on the Borrower and the Lenders stating that a suspension
          event has occurred and that this Clause 9 is in operation.

     (b)  After a Suspension Notice has been served:

          (i)    notwithstanding any other provision of this Agreement, the
                 LIBOR Advance to which such Suspension Notice relates shall not
                 be made;

          (ii)   no further Requests for a LIBOR Advance or for interest to be
                 calculated on a LIBOR basis may be delivered by the Borrower
                 until the Administrative Agent notifies the Borrower that the
                 event specified in the Suspension Notice no longer prevails,
                 which the

                                       48
<PAGE>

                  Administrative Agent shall do as soon as practicable after so
                  ascertaining;

          (iii)  if the Borrower so requires, within five Business Days of
                 service of a Suspension Notice, the Borrower, the Lenders and
                 the Administrative Agent shall enter into negotiations (which
                 the Administrative Agent on behalf of the Lenders shall not be
                 obliged to continue for a period of more than 30 days) in good
                 faith with view to agreeing a substitute basis for determining
                 the rate of interest and/or funding applicable to any future
                 LIBOR Advances; and

          (iv)   any substitute basis agreed under sub-paragraph above shall,
                 with the prior consent of all the Lenders, take effect in
                 accordance with its terms and be binding on all the Contracting
                 Parties.

                                       49
<PAGE>

10.  PAYMENTS

10.1 Funds and place.
     ---------------

     (a)  Except as otherwise provided in this Agreement, all payments to be
          made by the Borrower, any Guarantor or any Revolving Lender in
          relation to a Revolving Advance or a Term Advance under this Agreement
          or any Note shall be made to the Administrative Agent to the account
          of the Administrative Agent at Commerzbank Aktiengesellschaft New York
          Branch, 2 World Financial Center, New York, NY 10281-1050, U.S. for
          value on the due date in Dollars and in either immediately available
          Federal funds (payment to be made no later than 1:00 p.m.) for credit
          to Account No. 123/2920759, Account name, Commerzbank
          Aktiengesellschaft New York Branch or Same Day Funds for credit to
          Account No. 123/2920759, Account name, Commerzbank Aktiengesellschaft
          New York Branch or at such other office or bank in New York City as
          the Administrative Agent by not less than five Business Days notice
          shall have previously notified to the Borrower, the Guarantor or the
          Lender, as the case may be.

     (b)  Except as otherwise provided in this Agreement, all payments to be
          made by the Borrower, any Guarantor and any Swingline Lender in
          relation to a Swingline Advance under this Agreement or any Note shall
          be made to the account of the Administrative Agent at Commerzbank
          Aktiengesellschaft New York Branch, 2 World Financial Center, New
          York, NY 10281-1050, U.S. for value on the due date in Dollars and in
          either immediately available Federal Funds (payment to be made no
          later than 1.00 p.m.) for credit to Account No. 123/2920759 Account
          name Commerzbank Aktiengesellschaft New York Branch or at such other
          bank or office in New York as the Administrative Agent, by not less
          than five Business Days' notice, shall have previously notified to the
          Borrower, the Guarantor or the Swingline Lender, as the case may be.

     (c)  Subject to Clause 10.3 (Taxes), each payment received by the
          Administrative Agent for the account of another Person under paragraph
          (a) or (b) above shall:

          (i)    in the case of a payment received for the account of the
                 Borrower, be made available by the Administrative Agent to the
                 Borrower by application, first, in or towards payment (on the
                 date of receipt) of any amount due from the Borrower under this
                 Agreement or any Note and, second, in payment (on the date and
                 in the funds of

                                       50
<PAGE>

                 receipt) to the account of the Borrower with such office or
                 bank as it shall have previously notified to the Administrative
                 Agent; and

          (ii)   in the case of any other payment, be made available by the
                 Administrative Agent to the Person for whose account the
                 payment was received (in the case of a Lender for the account
                 of its Facility Office) on the date of receipt for the account
                 of such Person to such account of the Person with such office
                 or bank as it shall have previously notified to the
                 Administrative Agent.

     (d)  The Administrative Agent shall distribute, on the date of receipt,
          payments received for the account of the Lenders among the Lenders pro
          rata to their respective entitlements. If the Administrative Agent,
          due to technical or administrative failure on its part, fails to
          distribute payments to any Lender on the date of receipt by the
          Administrative Agent, it shall pay each relevant Lender interest on
          the amount at a rate determined by the Administrative Agent to reflect
          its cost of funds.

10.2 Recovery of Payments.
     --------------------

     Unless the Administrative Agent has received notice from a Lender, the
     Borrower or a Guarantor not less than two Business Days before the date
     upon which the Lender, the Borrower or the Guarantor (the "party liable")
     is to pay an amount to the Administrative Agent for transfer to the
     Borrower or Lender respectively (the "payee") that the party liable does
     not intend to make that amount available to the Administrative Agent, the
     Administrative Agent may assume that the party liable has paid the amount
     to it on the due date in accordance with this Agreement.  In reliance upon
     that assumption, the Administrative Agent may (but shall not be obliged to)
     make available to the payee(s) a corresponding sum.  If the amount is not
     in fact made available to the Administrative Agent and the party liable
     does not forthwith on demand pay the amount to the Administrative Agent
     together with interest on the amount until its payment at a rate determined
     by the Administrative Agent to reflect its cost of funds, the payee(s)
     shall forthwith on demand repay the amount to the Administrative Agent
     together with interest on the amount calculated as above.  The provisions
     of this Clause 10.2 are without prejudice to any rights which the
     Administrative Agent and the payee may have against the party liable.

10.3 Taxes.
     -----

     (a)  All payments to be made by the Borrower or any Guarantor under the
          Finance Documents shall be made:

                                       51
<PAGE>

          (i)    without set-off or counterclaim or reductions or defense; and

          (ii)   free and clear of all Taxes, withholdings or other deductions
                 whatsoever (other than income taxes imposed by the jurisdiction
                 of the relevant Lender's lending office) except to the extent
                 that the Borrower or such Guarantor is compelled by law to make
                 payment subject to any Taxes.

          For the purposes of this Clause 10, "Relevant Tax" means any Tax
          imposed by or in the U.S. or the jurisdiction of incorporation of the
          Borrower or the relevant Guarantor or any other jurisdiction from or
          through which a payment is made by the Borrower or the relevant
          Guarantor under any Finance Document (or any federation or
          organization of which any of those jurisdictions is at the relevant
          time a member) or any political sub-division or taxing authority of
          any of the foregoing.

     (b)  All Taxes required to be deducted or withheld from any amounts paid or
          payable under the Finance Documents shall be paid by the Borrower or
          the relevant Guarantor (as the case may be) promptly and in any event
          before penalties attach thereto.  If any Relevant Taxes or amounts in
          respect of Relevant Taxes must be deducted from any amounts payable or
          paid by the Borrower or any Guarantor under the Finance Documents (or
          payable or paid by, the Administrative Agent to a Financial
          Institution under the Finance Documents), the Borrower or such
          Guarantor (as the case may be) shall pay such additional amounts as
          may be necessary to ensure that the relevant Financial Institution
          receives a net amount equal to the full amount which it would have
          received had payment not been made subject to Relevant Tax.

     (c)  Within thirty days of each payment by the Borrower or any Guarantor
          under sub-paragraph (b) above of Tax or in respect of Taxes, it shall
          deliver to the Administrative Agent for the relevant Financial
          Institution a certified copy of the original receipt, if one is
          available, or other appropriate evidence issued by the authority to
          whom the payment was made that the Tax has been duly remitted to the
          appropriate authority.

    (d)   (i)  Subject to sub-paragraph (ii) below, if Relevant Taxes must be
          withheld or deducted from any amounts payable or paid by the Borrower
          or any Guarantor to a Lender under the Finance Documents, the Borrower
          or such Guarantor (as the case may be) may by giving not less than ten
          Business Days' notice to the Lender (through the Administrative
          Agent):

                                       52
<PAGE>

                 (A)  prepay in full all Advances made to it by the Lender
                      together with all other amounts payable to the Lender
                      under the Finance Documents, and

                 (B)  cancel that Lender's Commitment;

          (ii)   any notice by the Borrower or any Guarantor shall be
                 irrevocable and may only be given under sub-paragraph (i) above
                 while the duty to withhold or deduct continues and for so long
                 as no Default has occurred and is continuing; such Lender's
                 Commitment shall be canceled on the giving of the notice; and

          (iii)  the Borrower shall be entitled to introduce a new Lender
                 acceptable to the Administrative Agent or arrange for an
                 existing Lender to assume the Commitment and Advance(s) of the
                 Lender whose Commitment has been canceled and Advance(s)
                 prepaid in accordance with sub-paragraphs (i) and (ii) above.

10.4 Non-Business Days.
     -----------------

     Whenever any payment under the Finance Documents becomes due on a day which
     is not a Business Day, then the due date shall instead be the next Business
     Day in that calendar month (if there is one) or the preceding Business Day
     (if there is not).  During any extension of the due date for payment of any
     principal under this Agreement interest shall be payable on the principal
     at the rate payable on the original due date.

10.5 Certifications.
     --------------

     Any certification or determination of a rate or amount made by a Financial
     Institution shall be prima facie evidence of the matters certified or
     determined.

10.6 Appropriations.
     --------------

     (a)  In the case of a partial payment by the Borrower or any Guarantor
          received by the Administrative Agent, the Administrative Agent may
          appropriate the payment towards the obligations of the Borrower or
          such Guarantor under the Finance Documents in the following order:

          (i)    first, in or towards payment pro rata of any costs and expenses
                 of the Financial Institutions due and payable by the Borrower
                 or such Guarantor but unpaid under the Finance Documents;

                                       53
<PAGE>

          (ii)   secondly, in or towards payment pro rata of any accrued
                 interest due and payable by the Borrower or such Guarantor but
                 unpaid under the Finance Documents;

          (iii)  thirdly, in or towards payment pro rata of any principal due
                 and payable by the Borrower or such Guarantor but unpaid under
                 the Finance Documents; and

          (iv)   fourthly, in or towards payment pro rata of any other sum due
                 and payable by the Borrower or such Guarantor but unpaid under
                 the Finance Documents.

     (b)  Any appropriation as above shall override any appropriation made by
          the Borrower or any Guarantor.

10.7 Mitigation.
     ----------

     If, in respect of any Lender, circumstances arise which would, or would on
     the giving of notice, result in:

     (a)  any additional amounts becoming payable under Clause 10.3(b) (Taxes);
          or

     (b)  any amount becoming payable under Clause 11 (Increased Costs); or

     (c)  any prepayment or cancellation under Clause 12 (Illegality),

     then, without limiting the obligations of the Borrower and any Guarantor
     under this Agreement and without prejudice to the terms of Clauses 10
     (Payments), 11 (Increased Costs) and 12 (Illegality), such Lender shall in
     consultation with the Administrative Agent, the Borrower and the Company,
     take such reasonable steps as may be open to it (including, without
     limitation, changing the location of a Facility Office) to mitigate or
     remove such circumstance, including (without limitation) the transfer of
     its rights and obligations under this Agreement to another bank or
     financial institution acceptable to the Borrower and the Company, unless to
     do so might (in the opinion of such Lender) in any way be materially
     prejudicial to it or would otherwise be contrary to its banking policy.

11.  INCREASED COSTS

11.1 Increased Costs.
     ---------------

     Subject to Clause 11.2 (Exceptions), if the result of the introduction of
     or any

                                       54
<PAGE>

     change in any law, regulation, treaty or official directive or request from
     any governmental or regulatory authority (whether or not having the force
     of law but if not having the force of law, being of a type with which a
     Lender is accustomed to comply) or any change in the interpretation or
     application thereof including, without limitation, those relating to
     Taxation, any reserve, special deposit, cash ratio, liquidity or capital
     adequacy requirement or any other form of banking or monetary controls, is
     that:

     (i)    a Financial Institution incurs an additional cost as a result of
            having entered into, or performing, maintaining or funding its
            obligations under, any Finance Document; or

     (ii)   a Lender incurs an additional cost in making, funding or maintaining
            all or any advances comprised in a class of advances formed by or
            including the Advances made or to be made by it under this
            Agreement; or

     (iii)  any amount payable to a Financial Institution or the effective
            return to a Financial Institution under this Agreement or on its
            capital is reduced; or

     (iv)   a Financial Institution makes any payment or foregoes any interest
            or other return on or calculated by reference to any amount received
            or receivable by it from the Borrower, any Guarantor or the
            Administrative Agent,

     then and in each such case:

            (A)  the Financial Institution shall notify the Borrower through the
                 Administrative Agent of the relevant event promptly upon
                 becoming aware of the event and of the amount of any claim
                 under this Clause 11.1 promptly upon ascertaining that amount;

            (B)  within 14 days of any demand from time to time by the Financial
                 Institution through the Administrative Agent, the Borrower
                 shall pay to the Administrative Agent for the account of the
                 Financial Institution such amount as the Financial Institution
                 shall certify will compensate the Financial Institution for the
                 additional cost (or, in the case of paragraph (ii) above, the
                 proportion of the additional cost as is attributable to its
                 making, funding or maintaining Advance(s)), reduction, payment
                 or forgone interest or other return;

           (C)   (a)  subject to sub-paragraph (b) below, the Borrower may by
                      giving not less than ten Business Days' notice to the
                      Lender (through the Administrative Agent):

                                       55
<PAGE>

                     (i)  prepay in full all Advances made to it by the Lender
                          together with all other amounts payable to the Lender
                          under the Finance Documents; and

                     (ii) cancel that Lender's Commitment;

               (b)   any notice by the Borrower shall be irrevocable and may
                     only be given under sub-paragraph (a) above while the
                     circumstances giving rise to the notification under
                     paragraph (A) above continue and for so long as no Event of
                     Default has occurred and is continuing; such Lender's
                     Commitment shall be canceled on the giving of the notice;
                     and

               (c)  the Borrower shall be entitled to introduce a new Lender
                    acceptable to the Administrative Agent or arrange for an
                    existing Lender to assume the Commitment and Advance(s) of
                    the Lender whose Commitment has been canceled and Advance(s)
                    prepaid in accordance with sub-paragraphs (C)(a)(i) and (ii)
                    above.

11.2 Exceptions.
     ----------

     Clause 11.1 (Increased Costs) shall not apply to or in respect of:

     (a)  any change in the rate of Taxation on the overall net income of a
          Lender (or the overall net income of a division or branch of a Lender)
          imposed in the jurisdiction in which its principal office or Facility
          Office for the time being is situate;

     (b)  any circumstances referred to in Clause 10.3 (Taxes) or to the extent
          otherwise provided in Clause 24.8 (Increased Costs/Withholding Taxes);

     (c)  any increased cost which is incurred in consequence of the
          implementation of matters set forth in the report of the Basle
          Committee on Banking Regulations and Supervisory Practices dated July,
          1988 and entitled "International Convergence and Capital Measurement
          and Capital Standards", unless it results from a change in the
          interpretation, administration or application of such matters by any
          relevant agency after the date of this Agreement; and

     (d)  any increased cost attributable to the negligence or willful
          misconduct of a Finance Party.

                                       56
<PAGE>

12.  ILLEGALITY

     If the introduction of or any change in any law, regulation, treaty or
     official directive (whether or not having the force of law but, if not
     having the force of law, being of a type with which a Lender is accustomed
     to comply) shall make it unlawful or contrary to an official directive
     ("Supervening Illegality") in any jurisdiction for any Lender to make
     available or fund or maintain any Advance or to give effect to its
     obligations as contemplated by this Agreement, a Lender may give notice
     thereof to the Borrower through the Administrative Agent, whereupon:

     (a) the Borrower shall, within the time allowed by the relevant law,
         regulation, treaty or official directive, prepay such Lender's Advances
         to it together with all other amounts payable to such Lender under the
         Finance Documents; and

     (b) such Lender's Commitment shall forthwith be canceled,

     to the extent required to remove the Supervening Illegality.

13.  GUARANTEE

13.1 Guarantee.
     ---------

     In order to induce the Lenders to make Advances to the Borrower hereunder
     and in recognition of the direct benefits to be received by each Guarantor
     from the making of such Advances, each Guarantor irrevocably and
     unconditionally:

     (a)  guarantees to the Financial Institutions, as principal obligor and not
          merely as surety, prompt and full performance by the Borrower and each
          Guarantor of all its obligations under this Agreement and the other
          Finance Documents and the payment in full of all sums payable now or
          in the future to the Financial Institutions by the Borrower and each
          Guarantor under this Agreement when and as they become due; and

     (b)  undertakes with the Financial Institutions that if and whenever the
          Borrower or any Guarantor is in default in the payment of any amount
          under this Agreement the Guarantor shall forthwith pay the amount as
          if the Guarantor instead of the Borrower or such Guarantor were
          expressed to be the principal obligor, together with interest on the
          amount at the rate per annum from time to time payable by the Borrower
          or such Guarantor on the amount from the date when it becomes payable
          by the Borrower or such Guarantor until payment of it in full.

                                       57
<PAGE>

13.2 Continuing Guarantee.
     --------------------

     This guarantee is a continuing guarantee and shall extend to the ultimate
     balance of all sums payable by the Borrower and the Guarantors or any of
     them under the Finance Documents.

13.3 Reinstatement.
     -------------

     Where any discharge (whether in respect of the obligations of the Borrower
     or any Guarantor or any security for those obligations or otherwise) is
     made in whole or in part or any arrangement is made on the faith of any
     payment, security or other disposition which is avoided or must be repaid
     on bankruptcy, liquidation or otherwise without limitation, the liability
     of the Guarantor under this guarantee shall continue as if the discharge or
     arrangement, as the case may be, had not occurred.  Each of the Financial
     Institutions is entitled to concede or compromise any claim that any
     payment, security or other disposition is liable to avoidance or repayment.

13.4 Waiver of Defenses.
     ------------------

     The obligations of each Guarantor under this Clause 13 shall not be
     affected by, and each Guarantor waives to the fullest extent permitted by
     law any right it may have as a result of, any, act, omission, matter or
     thing which, but for this provision, might operate to release or otherwise
     exonerate it from its obligations under this Clause 13 in whole or in part,
     including without limitation and whether or not known to it or any
     Financial Institution:

     (a)  any time or waiver granted to or composition with the Borrower, any
          Guarantor or any other person;

     (b)  the taking, variation, compromise, renewal or release of, or refusal
          or neglect to perfect or enforce, any rights, remedies or securities
          against the Borrower, any Guarantor or any other person;

     (c) any legal limitation, disability, incapacity or other circumstances
          relating to the Borrower, any Guarantor or any other person;

     (d)  any variation of a Finance Document or any other document or security
          so that references to the Finance Document in this Clause 13 shall
          include each variation (including without limitation any substitute
          basis agreed under Clause 9 (Market Disruption)); or

                                       58
<PAGE>

     (e)  any unenforceability, invalidity or frustration of any obligations of
          the Borrower, any Guarantor or any other person under any Finance
          Document or any other document or security, to the intent that each
          Guarantor's obligations under this Clause 13 shall remain in full
          force and its guarantee be construed accordingly, as if there were no
          unenforceability, invalidity or frustration .

     Each Guarantor waives all presentments, demands for performance, protests
     and notices, including, without limitation, notices of non-performance,
     notices of protest, notices of dishonor, notices of the acceptance of this
     guarantee and notices of the existence, creation or incurring of Advances.
     Each Guarantor assumes all responsibility for being and keeping itself
     informed of the Borrower's and each other Guarantor's financial condition
     and Assets, and all other circumstances bearing upon the risk of non-
     payment and non-performance by the Borrower or any Guarantor. Each
     Guarantor agrees that neither the Administrative Agent nor any other
     Financial Institution has any duty to advise the Guarantor of information
     known to them (or any one of them) regarding such circumstances or risks.

13.5 Immediate Recourse.
     ------------------

     Each Guarantor waives any right it may have of first requiring any of the
     Financial Institutions to proceed against or enforce any other rights or
     security or claim payment from any other person before claiming from such
     Guarantor under this Clause 13.

13.6 Preservation of Rights.
     ----------------------

     Until all amounts which may be or become payable by the Borrower or any
     Guarantor under or in connection with this Agreement and the other Finance
     Documents have been irrevocably paid and discharged in full, each Financial
     Institution may:

     (a)       refrain from applying or enforcing, as appropriate, any other
               moneys, security or rights held or received by that Financial
               Institution in respect of those amounts, or apply and enforce the
               same in such manner and order as it sees fit (whether against
               those amounts or otherwise) and no Guarantor shall be entitled to
               the benefit of the same; and

     (b)       hold in an interest bearing suspense account any moneys received
               from any Guarantor or on account of any Guarantor's liability
               under this Clause 13.

                                       59
<PAGE>

13.7 Non-competition.
     ---------------

     (a)  Until all amounts which may be or become payable by the Borrower under
          this Agreement have been irrevocably paid in full, no Guarantor shall:

          (i)    be subrogated to any rights, security or moneys held, received
                 or receivable by any Financial Institution or be entitled to
                 any right of contribution in respect of any payment made or
                 moneys received on account of any Guarantor's liability under
                 this Clause 13;

          (ii)   be entitled and claim to rank as a creditor against the estate
                 or in the bankruptcy or liquidation of the Borrower or any
                 Guarantor in competition with any Financial Institution; or

          (iii)  receive, claim or have the benefit of any payment, distribution
                 or security from or on account of the Borrower or any
                 Guarantor, or exercise any right of set-off as against the
                 Borrower or any Guarantor.

     (b)  Each Guarantor shall forthwith pay to the Administrative Agent for the
          account of the Financial Institutions an amount equal to any set-off
          (as referred to in (iii) above) in fact exercised by it and shall hold
          in trust for and forthwith pay or transfer, as the case may be, to the
          Administrative Agent for the Financial Institutions any payment or
          distribution or benefit of security in fact received by it. Each
          Guarantor shall, upon the written request of the Administrative Agent
          during the continuance of an Event of Default, collect, enforce and
          receive as trustee for the Financial Institutions and forthwith pay to
          the Administrative Agent for the account of the Financial Institutions
          all indebtedness of the Borrower or any other Guarantor to such
          Guarantor.

13.8 Other Documents.
     ---------------

     This guarantee shall be in addition to and shall not in any way be
     prejudiced by any other guarantee or any security now or hereafter held by
     any Financial Institution in respect of the obligations of the Borrower or
     any Guarantor under this Agreement.

                                     -60-
<PAGE>

13.9 Certificate.
     -----------

     A certificate of the Administrative Agent as to any amount owing from the
     Borrower or any Guarantor under this Agreement or any other Finance
     Document shall be prima facie evidence of that amount.

14.  REPRESENTATIONS AND WARRANTIES

14.1 Representations and Warranties.
     ------------------------------

     The Borrower and each Guarantor (in each case in respect of itself and its
     Consolidated Subsidiaries) represents and warrants to each of the Financial
     Institutions that:

     (a)  Organization, etc.
          -----------------

          (i)   Each member of the Group is a corporation validly organized and
                existing and, if applicable, in good standing under the laws of
                the State or jurisdiction of its incorporation, is duly
                qualified to do business and, if applicable, in good standing as
                a foreign corporation in each jurisdiction where the nature of
                its business makes such qualification necessary and has full
                power and authority to own its property and conduct its business
                substantially as presently conducted and as presently proposed
                to be conducted by it except where the failure to be so
                qualified or authorized would not be reasonably expected to have
                a Material Adverse Effect;

          (ii)  it has full power and authority to enter into and to perform its
                obligations under the Finance Documents to which it is a party;
                and

          (iii) it is in compliance with all Requirements of Law, except to the
                extent that the failure to comply therewith would not be
                reasonably expected to have a Material Adverse Effect.

                                      -61-
<PAGE>

     (b)  Due Authorization.
          -----------------

          The execution and delivery, by the Borrower and each Guarantor of the
          Finance Documents executed or to be executed by it, the performance by
          the Borrower and each Guarantor of its respective obligations under
          the Finance Documents and the transactions contemplated by the Finance
          Documents:

          (i)    have been duly authorized by all necessary corporate action;

          (ii)   do not and will not require any approval or consent of any
                 governmental agency or authority the failure to possess which
                 would be reasonably expected to have a Material Adverse Effect;

          (iii)  do not and will not conflict with, result in any violation of,
                 or constitute a default under any provision of the charter
                 documents of the Borrower, any Guarantor or any of their
                 Consolidated Subsidiaries or any agreement, instrument or
                 document binding upon or applicable to the Borrower, any
                 Guarantor or any of their Consolidated Subsidiaries or any
                 present law or governmental regulation or court or
                 administrative decree or order applicable to the Borrower, any
                 Guarantor or any of their Consolidated Subsidiaries the
                 violation of which would be reasonably expected to have a
                 Material Adverse Effect;

          (iv)   will not result in or require the creation or imposition of any
                 Security Interest on any property of any member of the Group
                 pursuant to the provisions of any agreement, indenture or other
                 instrument or document binding upon or applicable to any member
                 of the Group.

     (c)  Validity of the Finance Documents.
          ---------------------------------

          Each Finance Document will on the due execution and delivery thereof
          be the legal, valid and binding obligation of the Borrower and each of
          the Guarantors expressed to be a party to it, enforceable against the
          Borrower and each such Guarantor in accordance with its terms, subject
          only to such qualifications as may be contained in the legal opinions
          delivered under Clause 7 (Conditions Precedent) of the Supplemental
          Agreement.

                                      -62-
<PAGE>

     (d)  Financial Information.
          ---------------------

          (i)  All balance sheets, statements of income and shareholders'
               equity, changes in financial position and other financial
               information (other than projections and similar forward looking
               information) which have been or will be furnished by the Borrower
               or the Guarantors or any of them to the Administrative Agent for
               any Financial Institution for the purposes of or in connection
               with this Agreement or any transaction contemplated hereby have
               been or will be prepared in accordance with GAAP consistently
               applied throughout the periods involved (except as disclosed
               therein) and, as far as each of the Borrower and each Guarantor
               is aware, do or will fairly present the Consolidated or
               consolidating, as appropriate, financial condition of the Group
               or financial condition of the Borrower or each Guarantor, as the
               case may be, as at the dates thereof and the results of their
               operations for the periods then ended, including, without
               limitation, the Consolidated balance sheet at December 31, 1998,
               the statement of net Assets, the statement of operations, the
               statement of changes in net Assets and the schedule of
               investments for the Fiscal Year then ended, of the Group,
               certified by Price Waterhouse S.A.; and

          (ii) Except as disclosed to the Administrative Agent in writing, since
               June 30, 1999 there has been no material adverse change in the
               Consolidated financial condition of the Group taken as a whole
               from that reflected in the unaudited Consolidated financial
               statements of the Borrower for the quarter ended June 30, 1999, a
               copy of which has previously been provided to the Administrative
               Agent and each Lender.

     (e)  Absence of Default.
          ------------------

          No member of the Group is in default in the payment of any Debt in an
          aggregate amount of more than $10,000,000 (or its equivalent in any
          other currency) or any other material obligation or under any law or
          governmental regulation or court or administrative decree or order
          materially affecting its property or business, or aware of facts or
          circumstances which would give rise to any such default.

     (f)  Litigation, etc.
          ---------------

          No litigation or arbitration or governmental investigation or
          proceeding

                                      -63-
<PAGE>

          against any member of the Group or to which any of the properties of
          any member thereof is subject is pending or, to the knowledge of the
          Borrower and each Guarantor threatened which is reasonably likely to
          be adversely determined and in such case might be reasonably expected
          to have a Material Adverse Effect.

     (g)  No Burdensome Agreement.
          -----------------------

          No member of the Group is a party to any agreement or other instrument
          or document, or is subject to any charter or other corporate
          restriction, materially adversely affecting its business, properties,
          Assets, operations or condition (financial or otherwise).

     (h)  Taxes.
          -----

          Each member of the Group has filed all tax returns and reports
          required by law to have been filed by them and have paid all taxes and
          governmental charges thereby shown to be owing, except for taxes being
          contested in good faith by appropriate proceedings and for which
          appropriate reserves have been established in accordance with GAAP.

     (i)  ERISA.
          -----

          No member of the Group has a pension benefit plan subject to Title IV
          of ERISA.  No unpaid or contingent liability to the Pension Benefit
          Guaranty Corporation ("PBGC") has been or is expected to be incurred,
          directly or indirectly, by any member of the Group (other than for
          payment of PBGC premiums in the ordinary course).  No event has
          occurred and there exists no condition or set of circumstances which
          presents a material risk of the termination or partial termination of
          any plan which could result, directly or indirectly, in a liability on
          the part of any member of the Group to the PBGC.  The Group
          constitutes a venture capital operating company for the purposes of
          ERISA or is otherwise exempt from ERISA requirements.

     (j)  Pari Passu.
          ----------

          The obligations of the Borrower and each Guarantor under the Finance
          Documents are direct and unconditional obligations and rank in all
          respects at least pari passu with all other present and future
          unsecured and unsubordinated obligations of the Borrower and each
          Guarantor.

                                      -64-
<PAGE>

     (k)  Not an Investment Company.
          -------------------------

          It is not an "investment company" within the meaning of the Investment
          Company Act of 1940 of the U.S.

     (l)  Restrictions on Transfer.
          ------------------------

          The Borrower and each Guarantor is in compliance with all restrictions
          on transfer applicable to any Qualifying Securities.

     (m)  Millennium Compliance.
          ---------------------

          Each of the Borrower and Guarantors has reviewed its business and
          operations and has developed a plan to address on a timely basis the
          risk that computer applications used by it in performing date
          sensitive functions and involving dates prior to December 31, 1999 and
          thereafter might fail to perform such functions properly which failure
          would reasonably be expected to have a Material Adverse Effect.

14.2 Repetition.
     ----------

     The representations and warranties set forth in Clause 14.1 shall:

     (a)  be made on the Effective Date; and

     (b)  (unless expressed to be given as at or in respect of a particular
          date) be deemed to be repeated on the Effective Date and (other than
          Clause 14.1(k)) on the date of delivery of each Request, on each
          Utilization Date and on the first day of each Interest Period, with
          reference to the facts and circumstances then subsisting, as if made
          at such time.

15.  COVENANTS

     The covenants in this Clause 15 shall remain in force from the Effective
     Date for so long as any of the Commitments is in force or any amount is
     outstanding under the Finance Documents.

15.1 Financial Information, etc.
     --------------------------

     The Borrower and the Company shall (and in the case of paragraph (c) below
     the Borrower and/or the relevant Guarantor shall) furnish, or cause to be
     furnished to

                                      -65-
<PAGE>

     the Administrative Agent for each Lender copies of the following financial
     statements, reports and information (all of which shall be computed in
     Dollars):

     (a)  together with the financial statements delivered pursuant to Clauses
          15.1(c) and (d) hereof, a Compliance Certificate;

     (b)  within 10 days after the last day of each calendar month, a Borrowing
          Base Certificate;

     (c)  within 65 days after the close of each of the first three quarters of
          each Fiscal Year, Consolidated balance sheets of the Borrower, each
          Guarantor and of the Group at the close of such quarter, and the
          related Consolidated and consolidating statements of income and
          retained earnings, stockholders' equity and statements of changes in
          financial position of the Borrower and each Guarantor for the period
          commencing at the end of the previous Fiscal Year and ending with the
          close of such quarter, certified by a Managing Director or a Senior
          Vice President or Vice President of the Borrower and each Guarantor
          prepared in accordance with GAAP;

     (d)  within 135 days after the close of each Fiscal Year, Consolidated
          balance sheets at the close of such Fiscal Year and the related
          Consolidated statements of income and retained earnings, stockholders'
          equity and changes in financial position for such Fiscal Year, of the
          Borrower, each Guarantor and of the Group, certified without
          qualification by Price Waterhouse SARL or other independent public
          accountants of recognized standing selected by the Borrower and
          acceptable to the Majority Lenders;

     (e)  promptly upon the mailing thereof to stockholders generally, any
          annual report, proxy statement or other communication;

     (f)  promptly upon any filing thereof by the Borrower or any Guarantor with
          the Banque Centrale du Luxembourg or the Securities and Exchange
          Commission, any annual, periodic or special report or registration
          statement (exclusive of exhibits thereto) or any prospectus generally
          available to the public;

     (g)  promptly from time to time at the reasonable request of the
          Administrative Agent, valuations (appraisals) from the Borrower's
          independent valuers approved by the Administrative Agent (acting
          reasonably) of land, properties under development and operating
          properties held by the Borrower and the Guarantors (or any of them)
          and the Qualifying Issuers which are Subsidiaries and in the case of
          other Qualifying Issuers if the

                                      -66-
<PAGE>

          Borrower or any Guarantor or the Investment Adviser has such
          valuations;

     (h)  if in the Administrative Agent's reasonable opinion the aggregate
          Market Value of Qualifying Collateral has been adversely affected in a
          material way for whatever reason, a Borrowing Base Certificate dated
          and delivered within ten days of a request by the Administrative Agent
          which Borrowing Base Certificate shall demonstrate compliance with the
          Borrowing Base based upon the Market Value as defined in Clause 1.1
          (Defined Terms) subject to the following modifications:

          (i)  the closing sale or bid price, as the case may be, of a
               Qualifying Security quoted by the Pricing Service as of the
               Business Day immediately preceding the date of the Borrowing Base
               Certificate shall apply;

          (ii) in all other cases the values or amounts used for the purposes of
               the most recent Compliance Certificate delivered under Clause
               15.1(a) shall apply for those items forming part of the
               Qualifying Collateral at the date of the Borrowing Base
               Certificate or if the relevant Qualifying Security has been
               acquired since the date of the most recent Compliance Certificate
               the value basis set forth in the definition of Market Value shall
               be used for such items;

     (i)  if at any time the Borrower has reason to believe that the aggregate
          Market Value of Qualifying Collateral quoted by the Pricing Service
          has been adversely affected in a material way for whatever reason, the
          Borrower shall immediately (and in any event within one Business Day
          of such time) notify the Administrative Agent and deliver a Borrowing
          Base Certificate within ten days of such notification which Borrowing
          Base Certificate shall demonstrate compliance with the Borrowing Base
          based upon the Market Value as defined in Clause 1.1 (Terms defined)
          subject to the modification set forth in paragraph (i) of sub-
          paragraph (h) above;

     (j)  promptly from time to time such other information with respect to the
          Qualifying Collateral or the financial condition and operations of the
          Group or any member thereof as any Lender may, through the
          Administrative Agent, from time to time reasonably request;

     (k)  on or before December 1 of each year, an annual plan of the Company
          and its Consolidated Subsidiaries which plan shall include projected
          statements of earnings before depreciation, amortization and deferred
          taxes, balance sheets, sources and uses of cash and compliance with
          the financial

                                      -67-
<PAGE>

          covenants set forth in the Compliance Certificates for each quarter in
          the next succeeding Fiscal Year; and

     (l)  together with the financial statements delivered pursuant to Clause
          15.1(c) hereof, statements of sources and uses of cash for the Company
          and its Consolidated Subsidiaries for the period commencing at the end
          of the previous Fiscal Year and ending with the close of such quarter
          and a revised projection for the statements of changes in financial
          position for the Company and its Consolidated Subsidiaries for the
          remaining quarters of such Fiscal Year.

15.2 Maintenance of Corporate Existence.
     ----------------------------------

     Except as permitted by Clause 15.12 (Consolidation, Merger, etc.), the
     Borrower and each Guarantor will cause to be done at all times all things
     necessary to maintain and preserve its corporate existence.

15.3 Payment of Taxes, etc.
     ---------------------

     The Borrower and each Guarantor will, and shall cause each of its
     Consolidated Subsidiaries to, pay and discharge, as the same may become due
     and payable, all taxes, governmental assessments and other governmental
     charges or levies on it or on any of its property, as well as claims of any
     kind which, if unpaid, might become a lien upon any of its properties;
     provided, however, that the foregoing shall not require any member of the
     Group to pay any such tax, assessment, charge, levy or lien so long as it
     shall contest the validity thereof in good faith by appropriate proceedings
     and shall set aside and maintain, in accordance with GAAP, adequate
     reserves with respect thereto.

15.4 Insurance.
     ---------

     The Borrower and each Guarantor will, and will cause each other member of
     the Group to, maintain insurance coverage by financially, sound and
     reputable insurers in such forms and amounts, with such deductibles and
     against such risks as are customary for corporations engaged in the same or
     a similar business and owning and operating similar properties.

15.5 Notice of Default or Litigation.
     -------------------------------

     The Borrower and each Guarantor will as soon as practicable after becoming
     aware of the same (and in any event within one Business Day of becoming
     aware of such occurrence) give notice to the Administrative Agent of:

                                      -68-
<PAGE>

     (a)  the occurrence of any Default;

     (b)  any litigation or arbitration or any governmental investigation or
          proceeding previously not disclosed by it to the Lenders which has
          been instituted or is threatened against any member of the Group or to
          which any of the properties of any thereof is or may become subject
          which, if adversely determined, might materially adversely affect the
          Consolidated financial condition or operations of the Group or impair
          the ability of the Borrower or any Guarantor to perform its
          obligations under any Finance Document; and

     (c)  any material adverse development which shall occur in any litigation,
          arbitration or governmental investigation or proceeding previously
          disclosed by the Borrower or any Guarantor to the Lenders.

15.6 Conduct of Business.
     -------------------

     The Borrower and each Guarantor will, and will cause each Consolidated
     Subsidiary to do or cause to be done all things reasonably necessary, to
     preserve and keep in full force and effect its existence and all
     franchises, rights and privileges necessary for the proper conduct of its
     business, except as otherwise permitted by Clause 15.12.

15.7 Books and Records.
     -----------------

     The Borrower and each Guarantor will, and will cause each other member of
     the Group to, keep all material books and records reflecting all of its
     business affairs and transactions in accordance with GAAP and permit any
     Lender or any of its representatives (provided that such person is
     accompanied by a representative of the Borrower or such Guarantor), at
     reasonable times and intervals, to visit all of its offices, discuss its
     financial matters with its officers and independent accountants (and hereby
     authorizes such independent accountants to discuss its financial matters
     with the Administrative Agent or any Lender or its representatives) and
     examine any of its books and other corporate records.

15.8 Value of Assets.
     ---------------

     The Company will ensure that the value of Consolidated gross Assets of the
     Borrower and the Guarantors (other than the Company) comprise no less than
     90 percent of the value of Consolidated gross Assets of the Company
     computed in accordance with GAAP.

                                      -69-
<PAGE>

15.9 Security Interests.
     ------------------

     The Borrower and each Guarantor will not, and will not permit any
     Consolidated Subsidiary to, create, incur, assume or suffer to exist any
     Security Interest upon any of its property or Assets or revenues, whether
     now owned or hereafter acquired except:

     (a)  liens for taxes, assessments or other governmental charges or levies,
          and liens securing claims or demands incurred in the ordinary course
          of business, provided in each case that:

          (i)  payment thereof is not at the time required by Clause 15.3
               (Payment of Taxes, etc.); and

          (ii) if required by GAAP, the applicable member of the Group shall
               have set aside and maintained adequate reserves with respect
               thereto;

     (b)  liens incurred in the ordinary course of business in connection with
          workmen's compensation, unemployment insurance or other forms of
          governmental insurance or benefits, or to secure performance of
          tenders, statutory obligations, leases and contracts (other than for
          borrowed money) entered into in the ordinary course of business or to
          secure obligations on surety or appeal bonds;

     (c)  Security Interests over real property or interests therein in
          existence at the date of acquisition of such property or interest by a
          Consolidated Subsidiary which is a US person (and not created in
          contemplation of such acquisition) and which secures a principal
          amount no greater than that outstanding at the date of acquisition
          together with any items capitalized in accordance with GAAP;

     (d)  any other Security Interest to which the Majority Lenders have granted
          their prior written consent; and

     (e)  liens, other than liens on the stock of any Guarantor or any
          Subsidiary thereof other than Strategic Investees, incurred to secure
          any indebtedness permitted under Clause 15.10(b)(iv);

     provided that in no event shall the aggregate principal amount of all Debt
     of the Company and its Consolidated Subsidiaries that is secured by such
     Security Interests exceed the level set forth in Clause 15.10(b)(iv)
     (Financial Condition).

                                      -70-
<PAGE>

15.10  Financial Condition.
       -------------------

       (a)  Neither the Borrower nor any Guarantor will incur any indebtedness
            other than:

            (i)    indebtedness under the Finance Documents;

            (ii)   indebtedness owed to the Borrower or any Guarantor, provided
                   that, any indebtedness owed to the Borrower or the Company by
                   any Guarantor or the Borrower may only be incurred pursuant
                   to the Advance Agreement; or

            (iii)  subject to the limitation set forth in Clause 15.10(b)(iv),
                   indebtedness secured by a Security Interest encumbering any
                   Asset of the Borrower or such Guarantor, as the case may be;

     (b)  The Company will:

            (i)    not permit its Adjusted Unsecured Liabilities to exceed the
                   Borrowing Base at any time;

            (ii)   ensure that its Shareholders' Equity at all times exceeds the
                   sum of (A) the greater of (x) 75 percent of its Shareholders'
                   Equity calculated as of the Effective Date and (y)
                   $1,500,000,000 and (B) 75 percent of the net proceeds, if
                   any, received by the Company from the public sale of any of
                   its equity securities;

            (iii)  procure that at all relevant times:

                   (A)  the ratio of its Total Liabilities to Market Net Worth
                        is not greater than 1.0:1.0; provided that, solely for
                        the purposes of calculating such ratio, in circumstances
                        where any Strategic Investee or unconsolidated
                        Subsidiary is not or ceases to be a Qualifying Issuer
                        because of its failure to comply with clause (a)(i) of
                        the definition of "Qualifying Issuer", (x) "Total
                        Liabilities" shall be deemed to include such portion of
                        the Total Liabilities of such Strategic Investee or
                        unconsolidated Subsidiary as corresponds to the
                        percentage equity interest held in such Strategic
                        Investee or unconsolidated Subsidiary by the Company or
                        any of its Consolidated Subsidiaries, and (y) "Market
                        Net Worth" shall be deemed to include (i) the Market
                        Value of all

                                      -71-
<PAGE>

                        Securities of such Strategic Investee or unconsolidated
                        Subsidiary which are owned by the Company or any of its
                        Consolidated Subsidiaries and (ii) such portion of the
                        Assets (valued in accordance with clause (a)(iii)(1)(A)
                        of the definition of "Market Net Worth") of such
                        Strategic Investee or unconsolidated Subsidiary as
                        corresponds to the percentage equity interest held in
                        such Strategic Investee or unconsolidated Subsidiary by
                        the Company or any of its Consolidated Subsidiaries.

                   (B)  the Company Fixed Charge Coverage Ratio is not less than
                        1.5:1.0;

                   (C)  its Interest Coverage Ratio is not less than 2.1:1.0 and

            (iv)   ensure at all times that the aggregate principal amount of
                   all Debt of the Company and its Consolidated Subsidiaries
                   that is secured by a Security Interest encumbering any Asset
                   of the Company or any such Consolidated Subsidiary is equal
                   to or less than 10 percent of the Market Net Worth of the
                   Company and its Consolidated Subsidiaries.

       (c)  Neither the Company nor any of its Consolidated Subsidiaries will
            incur any Unfunded Obligations (other than such Unfunded Obligations
            which shall have been existing as of the Effective Date and
            disclosed in writing to the Administrative Agent pursuant to Clause
            5(a)(x) of the Supplemental Agreement).

15.11  Dividends, Stock Purchases.
       --------------------------

       (a)  The Company will not declare or pay any dividends, or return any
            capital, to its stockholders or authorize or make any other
            distribution, payment or delivery of property or cash to its
            stockholders as such, or redeem, buy back, retire, purchase or
            otherwise acquire, directly or indirectly, for a consideration, any
            shares of any class of its capital stock now or hereafter
            outstanding (or any options or warrants issued by the Company with
            respect to its capital stock), or set aside any funds for any of the
            foregoing purposes, or permit any of its Subsidiaries to purchase or
            otherwise acquire for a consideration any shares of any class of the
            capital stock of the Company now or hereafter outstanding (or any
            options or warrants issued by the Company with respect to its
            capital stock) which, in the aggregate for any Fiscal Year, exceeds
            50 percent of the

                                      -72-
<PAGE>

            Company's Consolidated net income plus depreciation but after
            deduction of taxes for such Fiscal Year all as computed in
            accordance with GAAP. Notwithstanding the preceding sentence, the
            Company may pay any dividends if (i) such dividends are declared no
            more than 60 days prior to the date of such payment and (ii) at the
            time such dividends were declared, such dividends would not have
            caused the Company to exceed the limitation set forth in the
            preceding sentence.

       (b)  The Borrower will not declare or pay any dividends, or return any
            capital, to its stockholders or authorize or make any other
            distribution, payment or delivery of property or cash to its
            stockholders as such, or redeem, retire, purchase or otherwise
            acquire, directly or indirectly, for a consideration, any shares of
            any class of its capital stock now or hereafter outstanding (or any
            options or warrants issued by the Borrower with respect to its
            capital stock), or set aside any funds for any of the foregoing
            purposes, or permit any of its Subsidiaries to purchase or otherwise
            acquire for a consideration any shares of any class of the capital
            stock of the Borrower now or hereafter outstanding (or any options
            or warrants issued by the Borrower with respect to its capital
            stock), except that the Borrower may (i) pay dividends to the
            Company, (ii) declare or pay dividends on shares of its preferred
            stock, (iii) redeem any shares of its preferred stock, (iv) purchase
            or otherwise acquire for consideration any shares of its preferred
            stock or (v) purchase or otherwise acquire for consideration any
            shares of its capital stock held by the Company.

       (c)  No Guarantor (other than the Company) may declare or pay any
            dividends, or return any capital, to its stockholders or authorize
            or make any other distribution, payment or delivery of property or
            cash to its stockholders as such, or redeem, retire, purchase or
            otherwise acquire, directly or indirectly, for a consideration, any
            shares of any class of its capital stock now or hereafter
            outstanding (or any options or warrants issued by such Guarantor
            with respect to its capital stock), or set aside any funds for any
            of the foregoing purposes, or permit any of its Subsidiaries to
            purchase or otherwise acquire for a consideration any shares of any
            class of the capital stock of such Guarantor now or hereafter
            outstanding (or any options or warrants issued by such Guarantor
            with respect to its capital stock), except that any Guarantor (other
            than the Company) may (i) pay dividends to the Borrower, any wholly-
            owned Subsidiary of the Borrower or any other Guarantor (other than
            the Company), (ii) declare or pay dividends on shares of its
            preferred stock, (iii) redeem any shares of its preferred stock,
            (iv) purchase or otherwise

                                      -73-
<PAGE>

            acquire for consideration any shares of its preferred stock or (v)
            purchase or otherwise acquire for consideration any shares of its
            capital stock held by the Borrower.

       (d)  The Borrower will not permit any Guarantor to, and no Guarantor
            will, directly or indirectly, create or otherwise cause or suffer to
            exist or become effective any encumbrance or restriction on the
            ability of such Guarantor to (i) pay dividends or make other
            distributions on its equity securities or any other interest or
            participation in its profits owned by the Borrower or any other
            Guarantor, (ii) make loans or advances to the Borrower or any other
            Guarantor, or (iii) transfer any of its properties or Assets to the
            Borrower or any other Guarantor, except in connection with a
            Security Interest permitted by Clause 15.9.

15.12  Consolidation, Merger, etc.
       --------------------------

       None of the Borrower, any Guarantor or any of their respective
       Consolidated Subsidiaries may (a) consolidate or merge with or into any
       other Person, (b) subject to Clause 15.17 (Sales of Qualifying Securities
       of Principal Companies), sell, lease or otherwise transfer, directly or
       indirectly, and whether by one or a series of related transactions, a
       substantial portion of its Assets to any other Person, or (c) purchase or
       otherwise acquire, directly or indirectly, by one or a series of related
       transactions, all or substantially all of the assets of, or outstanding
       capital stock of or other equity interest in, another Person, except that
       (i) any Guarantor may consolidate or merge with or into the Borrower or
       another Guarantor, (ii) any Guarantor may sell, lease or otherwise
       transfer, directly or indirectly, and whether by one or a series of
       related transactions, all or a substantial portion of its Assets to the
       Borrower or another Guarantor and (iii) the Borrower or any Guarantor may
       purchase or otherwise acquire, all or substantially all of the assets of,
       or outstanding capital stock of or other equity interests in, or
       consolidate or merge with or into, another Person, so long as (A) after
       giving effect thereto, no Default or Event of Default shall have occurred
       and be continuing and (B) in the case of a consolidation or merger, the
       Person surviving such consolidation or merger will be the Borrower or
       such Guarantor, as the case may be, after giving effect thereto.

15.13  Plans.
       -----

       Neither the Borrower nor any Guarantor will, or will permit any ERISA
       Affiliate to, establish, or incur or suffer to exist any obligations with
       respect to, any employee pension benefit plan maintained for the
       employees of the Borrower or any Guarantor or any ERISA Affiliate and
       covered by Title IV of ERISA.

                                      -74-
<PAGE>

15.14  Inconsistent Agreements.
       -----------------------

       Neither the Borrower nor any Guarantor will, or will permit any other
       member of the Group to, enter into any agreement containing any provision
       which would be violated or breached by any borrowing by the Borrower made
       under this Agreement or by the performance by the Borrower or any
       Guarantor of its obligations under the Finance Documents.

15.15  ERISA and Compliance with Requirements of Law.
       ---------------------------------------------

       The Borrower and each Guarantor will, and will cause each of their
       Subsidiaries to, comply in all respects with all Requirements of Law, the
       non-compliance with which would be reasonably expected to have a Material
       Adverse Effect. Neither the Borrower nor any Guarantor will permit any of
       their respective Assets to become or be deemed to be "plan assets" within
       the meaning of ERISA, the Internal Revenue Code and the respective
       regulations promulgated thereunder, of any ERISA plan or any non-ERISA
       plan.

15.16  Advance Agreement.
       -----------------

       Neither the Borrower nor the Company shall amend or modify the Advance
       Agreement without the express written consent of the Administrative
       Agent; provided that no such consent shall be required in connection with
       the execution by any Guarantor of counterparts of the Advance Agreement.

15.17  Sales of Qualifying Securities of Principal Companies
       -----------------------------------------------------
       The Company shall not, and shall not permit the Borrower or any other
       Guarantor to, sell, transfer, convey or otherwise dispose of more than
       20% of the number of Qualifying Securities of a Principal Company (other
       than SCG) held by the Company, the Borrower or such Guarantor as of the
       date hereof (provided that this Clause 15.17 shall not apply to changes
       in the number of Qualifying Securities held by such Person caused by
       stock splits, share dividends and other similar events if such changes do
       not affect such Person's relative ownership position), unless the
       Borrower or such Guarantor has obtained the prior written consent of the
       Super Majority Lenders (which shall include, for the purposes of this
       Clause 15.17, all Lenders whose respective Commitments equal or exceed
       $50,000,000) to such sale, transfer, conveyance or disposal; provided
       that no such consent shall be required (a) if such sale, transfer,
       conveyance or disposal would not create a Borrowing Base Shortfall or (b)
       for the sale, transfer, conveyance or disposal of Qualifying Securities
       of PRT in connection with the merger of PRT with and into Regency.
       Notwithstanding any of the foregoing, the Borrower and Guarantors

                                      -75-
<PAGE>

     may transfer Qualifying Securities of a Principal Company and other
     Qualifying Securities to one another (including such transfers by one
     Guarantor to another).

16.  DEFAULT

16.1 Events of Default.
     -----------------

     Each of the events set forth in Clauses 16.2 (Non-Payment) to 16.14
     (Investment Adviser) (inclusive) is an Event of Default (whether or not
     caused by any reason whatsoever outside the control of the Borrower, any or
     all of the Guarantors or any other Person).

16.2 Non-Payment.
     -----------

     The Borrower or any Guarantor fails to pay:

     (a)  any principal amount payable by it under the Finance Documents; or

     (b)  interest or any fee or any other amount payable by it under the
          Finance Documents within five days of the due date therefor,

     at the place at which, and in the currency in which, it is expressed to be
     payable.

16.3 Breach of Other Obligations.
     ---------------------------

     The Borrower or any Guarantor, as the case may be, does not comply with:

     (a)  any provision of Clause 8.3 (Mandatory Prepayment/Borrowing Base
          Shortfall), Clause 15.5(a) (Notification of a Default), Clause 15.9
          (Security Interests), Clause 15.10 (Financial Condition) or Clause
          15.12 (Consolidation, Merger, etc.);

     (b)  any provision of Clause 15.1(a) (Compliance Certificates), Clause
          15.(h) (Borrowing Base Certificate), Clause 15.1(i) (Borrowing Base
          Certificate) or Clause 15.1(j) (Other Financial Information) within 10
          days of the Administrative Agent providing written notice to the
          Borrower and/or such Guarantor (as appropriate) of the failure;

     (c)  any provision of Clause 15.1(c) to (h) (Financial Statements and
          Appraisals) or Clause 15.3 (Payment of Taxes etc.) within 60 days of
          the Administrative Agent providing written notice to the Borrower
          and/or such Guarantor (as appropriate) of the failure;

                                       76
<PAGE>

     (d)  any other provision of the Finance Documents and the failure to comply
          (if it is capable of remedy) is not remedied within 30 days of the
          Administrative Agent providing written notice to the Borrower and/or
          such Guarantor (as appropriate) of the failure.

16.4 Misrepresentation.
----------------------

     A representation, warranty or statement made or repeated in or in
     connection with any Finance Document or in any document delivered by or on
     behalf of the Borrower or any Guarantor under or in connection with any
     Finance Document is incorrect in any material respect when made or deemed
     to be made or repeated.

16.5 Cross-default.
     -------------

     (a)  Any unsecured Debt of the Borrower or any Guarantor in an aggregate
          amount of at least $10,000,000 or its equivalent in any other
          currencies is not paid when due or within any applicable grace period;
          or any Non-Recourse Debt of the Borrower, any Guarantor or any of
          their respective Consolidated Subsidiaries in an aggregate amount of
          at least $25,000,000 or its equivalent in any other currencies is not
          paid when due or within any applicable grace period or

     (b)  Any unsecured Debt of the Borrower or any Guarantor in an aggregate
          amount of at least $10,000,000 or its equivalent in any other
          currencies becomes, or becomes capable of being declared, prematurely
          due and payable, in each case as a result of an event of default
          (howsoever described) under the document relating to that
          indebtedness; or any Non-Recourse Debt of the Borrower, any Guarantor
          or any of their respective Consolidated Subsidiaries in an aggregate
          amount of at least $25,000,000 or its equivalent in any other
          currencies becomes, or becomes capable of being declared, prematurely
          due and payable, in each case as a result of an event of default
          (howsoever described) under the document relating to that
          indebtedness.

16.6 Insolvency.
     ----------

     (a)  The Borrower or any Guarantor or any of their respective Consolidated
          Subsidiaries is, or is deemed for the purposes of any law to be,
          unable to pay its debts as they fall due or is, or is deemed to be,
          insolvent, or admits inability to pay its debts as they, fall due; or

     (b)  The Borrower or any Guarantor or any of their respective Consolidated

                                       77
<PAGE>

          Subsidiaries suspends making payments on all or any class of its debts
          or announces an intention to do so, or a moratorium is declared in
          respect of any of its indebtedness.

16.7 Insolvency Proceedings.
     ----------------------

     Otherwise than in connection with a voluntary reorganization permitted
     under Clause 15.12 (Consolidation, Merger, etc.):

     (a)  any step (including petition, proposal or convening a meeting) is
          taken by the Borrower or any Guarantor or any of their respective
          Consolidated Subsidiaries in any relevant jurisdiction with a view to
          a composition, assignment or arrangement with its creditors generally
          (or any class of them); or

     (b)  a members' or board meeting of the Borrower or any Guarantor or any of
          their respective Consolidated Subsidiaries is convened for the purpose
          of considering any resolution for (or to petition for) its winding-up
          or its administration or any such resolution, is passed; or

     (c)  any person presents a petition for the Winding Up or for the
          administration of the Borrower or any Guarantor or of their respective
          Consolidated Subsidiaries in any relevant jurisdiction and the
          relevant petition or action is not dismissed, withdrawn or otherwise
          discontinued within 30 days; or

     (d)  any order for the winding-up or administration of the Borrower or any
          Guarantor or any of their respective Consolidated Subsidiaries is made
          in any relevant jurisdiction and such order is not contested in good
          faith within 10 days and remains undismissed and unstayed for a period
          of 60 days;

     (e)  any other step (including petition, proposal or convening a meeting)
          is taken in any relevant jurisdiction with a view to the
          rehabilitation, administration, custodianship, liquidation, winding-up
          or dissolution of the Borrower or any Guarantor or any of their
          respective Consolidated Subsidiaries or any other proceedings
          involving the Borrower or any Guarantor or any of their respective
          Consolidated Subsidiaries and the relevant petition, action or
          procedure is not dismissed, withdrawn or otherwise discontinued within
          60 days; or

     (f)  the Borrower or any Guarantor or any of their respective Consolidated
          Subsidiaries shall commence a voluntary case concerning itself under
          Title

                                       78
<PAGE>

          11 of the U.S. Code entitled "Bankruptcy", as now or hereafter in
          effect, or any successor thereto (the "Bankruptcy Code") or, in the
          case of a Consolidated Subsidiary, under any equivalent bankruptcy
          law;

     (g)  an involuntary case is commenced against the Borrower or any Guarantor
          or any of their respective Consolidated Subsidiaries or any of its
          respective Consolidated Subsidiaries, and the petition is not
          controverted within 20 days, or is not dismissed within 30 days, after
          commencement of the case:

     (h)  a custodian (as defined in the Bankruptcy Code) is appointed for, or
          takes charge of, all or substantially all of the Assets of the
          Borrower, any Guarantor or any of their respective Consolidated
          Subsidiaries, or the Borrower, any Guarantor or any of their
          respective Consolidated Subsidiaries commences any other proceeding
          under any reorganization, arrangement, adjustment of debt, relief of
          debtors, dissolution, insolvency or liquidation or similar law of any
          jurisdiction whether now or hereafter in effect relating to the
          Borrower, any Guarantor or any of their respective Consolidated
          Subsidiaries, or there is commenced against the Borrower, any
          Guarantor or any of their respective Consolidated Subsidiaries any
          such proceeding which remains unstayed or undismissed for a period of
          30 days, or the Borrower, any Guarantor or any of their respective
          Consolidated Subsidiaries is adjudicated insolvent or bankrupt;

     (i)  any order of relief or other order approving any such case or
          proceeding is entered;

     (j)  the Borrower, any Guarantor or any of their respective Consolidated
          Subsidiaries suffers any appointment of any custodian or the like for
          it or any substantial part of its property to continue undischarged or
          unstayed for a period of 30 days;

     (k)  the Borrower, any Guarantor or any of their respective Consolidated
          Subsidiaries makes a general assignment for the benefit of creditors;
          or

     (l)  any corporate action is taken by the Borrower, any Guarantor or any of
          their respective Consolidated Subsidiaries for the purpose of
          effecting any of the foregoing.

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<PAGE>

16.8 Appointment of Receivers and Managers.
     -------------------------------------

     (a)  Any liquidator, trustee in bankruptcy, judicial custodian, compulsory
          manager, receiver, administrative receiver, administrator or the like
          is appointed in any place in respect of the Borrower or any Guarantor
          or any of their respective Consolidated Subsidiaries or any material
          part of the respective Assets of any of the foregoing; or

     (b)  the directors of the Borrower or any Guarantor or any of their
          respective Consolidated Subsidiaries request the appointment of a
          liquidator, trustee in bankruptcy, judicial custodian, compulsory
          manager, receiver, administrative receiver, administrator or the like
          in respect of the Borrower, such Guarantor or any of their respective
          Consolidated Subsidiaries or any substantial part of its or their
          Assets; or

     (c)  any person enforces any Security Interest over any material part of
          the Assets of the Borrower or any Guarantor or any of their respective
          Consolidated Subsidiaries and the relevant proceedings are not
          dismissed, withdrawn or otherwise discontinued within 60 days.

16.9 Legal Process.
     -------------

     (a)  Any judgment or order is made against any member of the Group (not
          paid or fully covered by insurance) of $10,000,000 or more which is
          not stayed or discharged or bonded pending appeal within 30 days or
          (where payment may be lawfully withheld pending the outcome of such
          proceedings) is not being contested  in good faith by the relevant
          party by appropriate proceedings within 30 days; or

     (b)  any attachment, sequestration, distress or execution or lien in favor
          of any governmental or regulatory authority affects any material asset
          of any Guarantor, the Borrower or any of their respective Consolidated
          Subsidiaries and is not discharged within 30 days.

16.10  Unlawfulness.
       ------------

     It is or it becomes unlawful for any Guarantor or the Borrower to perform
     any of its obligations under the Finance Documents.

16.11  Guarantee.
       ---------

     The guarantee by any Guarantor hereunder is not effective or enforceable or
     is

                                       80
<PAGE>

       alleged by such Guarantor to be ineffective or unenforceable for any
       reason.

16.12  Change of Control.
       -----------------

        (a)  The Investment Adviser ceases to be directly or indirectly a
             Subsidiary of SCG;

        (b)  SCG fails to own beneficially directly or indirectly at least 20
             percent of the voting share capital of the Borrower;

        (c)  The Borrower fails to own beneficially directly or indirectly at
             least 95 percent of the voting share capital of each Guarantor.

        (d)  any Person or Persons acting in concert (other than SCG and its
             wholly-owned Subsidiaries) owns more than 10 percent of shares of
             the Borrower, and continues to do so for more than 30 days after
             notice thereof has been given by the Administrative Agent to the
             Borrower or such longer period as may be reasonably necessary for
             the Borrower to exercise promptly and in good faith its rights with
             respect to any excess shares under the Borrower's Articles of
             Incorporation.

16.13   Pari Passu.
        ----------

        The obligations of the Borrower and each Guarantor under the Finance
        Documents shall not constitute direct and unconditional obligations or
        shall not rank in all respects at least pari passu with all other
        present and future unsecured and unsubordinated obligations of the
        Borrower or such Guarantor as the case may be.

16.14   Investment Adviser.
        ------------------

        Any Event of Default specified in Clause 16.6 (Insolvency), 16.7
        (Insolvency Proceedings) or 16.8 (Appointment of Receivers and Managers)
        shall occur in relation to the Investment Adviser and there shall not be
        appointed within 15 days following such Event of Default a substitute
        Investment Adviser reasonably acceptable to the Majority Lenders.

16.15   Acceleration.
        ------------

        On and at any time after the occurrence of an Event of Default and while
        such Event of Default is continuing the Administrative Agent may, and
        shall if so directed by the Majority Lenders, by notice to the Borrower:

(a)     cancel all of the Commitments; and/or

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<PAGE>

     (b)  demand that all the Advances, together with accrued interest and all
          other amounts accrued under this Agreement be immediately due and
          payable, whereupon they shall become immediately due and payable;
          and/or

     (c)  demand that all the Advances, together with accrued interest and all
          other amounts accrued under this Agreement, be payable on demand,
          whereupon they shall immediately become payable on demand by the
          Administrative Agent;

     provided that if an Event of Default specified in Clause 16.6 (Insolvency),
     16.7 (Insolvency Proceedings) or 16.8 (Appointment of Receivers and
     Managers) shall occur, each of the results under clauses (a), (b) and (c)
     above shall occur automatically without the giving of notice by the
     Administrative Agent to the Borrower as specified in this Clause 16.15.

17.  ACCOUNTS AS EVIDENCE

     Accounts maintained by a Lender in connection with this Agreement shall
     constitute prima facie evidence of sums owing to the Lender.

18.  THE ADMINISTRATIVE AGENT, THE ARRANGER AND THE SYNDICATION AGENT

18.1 Appointment and Duties of the Administrative Agent.
     --------------------------------------------------

     (a)  Each Financial Institution (other than the Administrative Agent)
          irrevocably appoints the Administrative Agent to act as its agent
          under and in connection with the Finance Documents.

     (b)  Each Contracting Party appointing the Administrative Agent irrevocably
          authorizes the Administrative Agent on its behalf to enter into any
          Guarantor Joinder Agreement (whereupon and by which act such
          Contracting Party shall become bound thereby), perform the duties and
          to exercise the rights, powers and discretion that are specifically
          delegated to it under or in connection with the Finance Documents,
          together with any other incidental rights, powers and discretion.
          Each Financial Institution irrevocably appoints the Administrative
          Agent to enter into the Finance Documents on its behalf.

     (c)  The Administrative Agent shall have only those duties which are
          expressly specified in the relevant Finance Documents.  Those duties
          are solely of a mechanical and administrative nature.

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<PAGE>

18.2   Role of the Arranger and the Syndication Agent.
       ----------------------------------------------

       Except as otherwise provided in this Agreement, the Arranger and the
       Syndication Agent have no obligations of any kind to any other
       Contracting Party under or in connection with any Finance Document.

18.3   Relationship.
       ------------

       The relationship between the Administrative Agent and the Contracting
       Parties which have appointed it as Administrative Agent is that of agent
       and principal only. Nothing in this Agreement constitutes the
       Administrative Agent as trustee or fiduciary for any other Contracting
       Party or any other person and as between the Administrative Agent and the
       other Financial Institutions, the Administrative Agent need not hold in
       trust any moneys paid to it for a Contracting Party or be liable to
       account for interest on those moneys.

18.4   Majority Lenders' Directions.
       ----------------------------

       As against the Financial Institutions, the Administrative Agent will be
       fully protected if it acts in accordance with the instructions of the
       Majority Lenders in connection with the exercise of any right, power or
       discretion or any matter not expressly provided for in the Finance
       Documents. Any such instructions given by the Majority Lenders will be
       binding on all the Lenders. In the absence of such instructions, the
       Administrative Agent may, as between itself and the other Financial
       Institutions, act as it reasonably considers to be in the best interests
       of all the Lenders.

18.5   Delegation.
       ----------

       The Administrative Agent may act under the Finance Documents through its
       personnel and agents and except as specifically provided in the Finance
       Documents, it is not responsible for the acts and omissions of such
       agents (other than employees) who are selected by it with reasonable
       care.

18.6   Responsibility for Documentation.
       --------------------------------

       The Administrative Agent, the Arranger and the Syndication Agent are not
       responsible to any other Contracting Party for:

       (a) the execution, genuineness, validity, enforceability or sufficiency
           of any Finance Document or any other document;

                                       83
<PAGE>

       (b) any error or omission in any legal opinion;

       (c) the collectability of amounts payable under any Finance Document; or

       (d) the accuracy of any statements (whether written or oral) made in or
          in connection with any Finance Document.

18.7   Default.
       -------

       (a) The Administrative Agent is not obliged to monitor or inquire as to
           whether or not a Default has occurred. The Administrative Agent will
           not be deemed to have knowledge of the occurrence of a Default.
           However, if the Administrative Agent receives notice from a
           Contracting Party referring to this Agreement, describing the Default
           and stating that the event is a Default, or otherwise has actual
           knowledge of an Event of Default, it shall promptly notify the
           Lenders and the Borrower.

       (b) The Administrative Agent may require the receipt of security
           satisfactory to it whether by way of payment in advance or otherwise,
           against any liability or loss which it will or may incur in taking
           any proceedings or action arising out of or in connection with any
           Finance Document on behalf of the Financial Institutions before it
           commences those proceedings or takes that action.

18.8   Exoneration.
       -----------

       (a) Without limiting paragraph (b) below, the Administrative Agent will
           not be liable to any other Contracting Party for any action taken or
           not taken by it under or in connection with any Finance Document,
           unless directly caused by the Administrative Agent's gross negligence
           or willful misconduct.

       (b) No Contracting Party may take any proceedings against any officer,
           employee or agent of the Administrative Agent in respect of any claim
           it might have against the Administrative Agent or in respect of any
           act or omission of any kind (including gross negligence or willful
           misconduct) by that officer, employee or agent in relation to any
           Finance Document.

18.9   Reliance.
       --------

       The Administrative Agent may:

                                       84
<PAGE>

          (a)  rely on any notice or document reasonably believed by it to be
               genuine and correct and to have been signed by, or with the
               authority of, the proper person:

          (b)  rely on any statement made by, a director or employee of any
               person regarding any matters which may reasonably be assumed to
               be within his knowledge or within his power to verify; and

          (c)  engage and rely on legal or other professional advisers selected
               by it (including those in the Administrative Agent's employment
               and those representing a Contracting Party other than the
               Administrative Agent).

18.10     Credit Approval and Appraisal.
          -----------------------------

          Without affecting the responsibility of the Borrower and each
          Guarantor for information supplied by it or on its behalf in
          connection with any Finance Document, each Lender confirms that it:

          (a)  has made its own independent investigation and assessment of the
               financial condition and affairs of the Borrower, each Guarantor
               and their related entities in connection with its participation
               in this Agreement and has not relied on any information provided
               to it by the Administrative Agent, the Arranger or the
               Syndication Agent in connection with any Finance Document; and

          (b)  will continue to make its own independent appraisal of the
               creditworthiness of the Borrower, each Guarantor and their
               related entities while any amount is or may be outstanding under
               the Finance Documents or any Commitment is in force.

18.11     Information.
          -----------

          (a)  The Administrative Agent shall promptly forward to the person
               concerned the original or a copy of any document which is
               delivered to the Administrative Agent by a Contracting Party for
               that person.

          (b)  The Administrative Agent shall promptly supply each Lender with a
               copy of each document received by the Administrative Agent under
               Clauses 4 (Conditions Precedent) or 28.1(d) (Additional
               Guarantors) upon the request of that Lender provided that the
               Borrower shall only be liable for reasonable costs incurred in
               connection with the provision of such copies to any Lender.

                                       85
<PAGE>

     (c)  Except where this Agreement specifically provides otherwise, the
          Administrative Agent is not obliged to review or check the accuracy or
          completeness of any document it forwards to another Contracting Party.

     (d)  The Administrative Agent shall promptly notify each Lender of the
          occurrence of any of the following:

          (i)    the receipt by it of a Request from the Borrower under Clause
                 5.1 (a) (Utilization of Revolving Credit Facility) or 5.2(b)
                 (Utilization of Swingline Facility);

          (ii)   the receipt by it of a notice from the Borrower under Clause
                 8.2(a) (Prepayment of Advances);

          (iii)  the receipt by it of a Compliance Certificate or a Borrowing
                 Base Certificate showing the occurrence of a Borrowing Base
                 Shortfall; and

          (iv)   subject to Clause 18.7 (Default), any Default.

     (e)  Except as provided above, the Administrative Agent has no duty:

          (i)    either initially or on a continuing basis to provide any Lender
                 with any credit or other information concerning the financial
                 condition or affairs of the Borrower, any Guarantor or any
                 related entity of the Borrower or any Guarantor whether coming
                 into the possession of the Administrative Agent or that of any
                 of its related entities before, on or after the date of this
                 Agreement, or

          (ii)   unless specifically requested to do so by a Lender in
                 accordance with this Agreement, to request any certificates or
                 other documents from the Borrower or any Guarantor.

18.12  The Administrative Agent and the Arranger Individually.
       ------------------------------------------------------

       (a) If it is also a Lender, each of the Administrative Agent, the
           Arranger and the Syndication Agent has the same rights and powers
           under this Agreement as any other Lender and may exercise those
           rights and powers as though it were not the Administrative Agent or
           an Arranger.

       (b) Each of the Administrative Agent, the Arranger and the Syndication
           Agent may:

                                       86
<PAGE>

          (i)    carry on any business with the Borrower, any Guarantor or their
                 related entities;

          (ii)   act as agent or trustee for, or in relation to any financing
                 involving, the Borrower, any Guarantor or their related
                 entities, and

          (iii)  retain any profits or remuneration in connection with its
                 activities under the Finance Documents or in relation to any of
                 the foregoing.

       (c) In acting as the Administrative Agent, the agency division of the
           Administrative Agent will be treated as a separate entity from its
           other divisions and departments. Any information acquired by the
           Administrative Agent otherwise than in its capacity as Administrative
           Agent may be treated as confidential by the Administrative Agent and
           will not be deemed to be information possessed by the Administrative
           Agent in its capacity as such.

18.13  Indemnities.
       -----------

       (a) Without limiting the liability of the Borrower or any Guarantor under
           the Finance Documents, each Lender shall forthwith on demand
           indemnify the Administrative Agent (to the extent not reimbursed by
           the Borrower or the Guarantors or any of them), for that Lender's pro
           rata share of any liability or loss incurred by the Administrative
           Agent in any way relating to or arising out of its acting as the
           Administrative Agent, except to the extent that the liability or loss
           arises directly from the Administrative Agent's negligence or willful
           misconduct.

       (b) The Borrower shall forthwith on demand reimburse each Lender for any
           payment made by it under paragraph (a) above.

18.14  Compliance.
       ----------

       (a) The Administrative Agent may refrain from doing anything which might,
           in its opinion, constitute a breach of any law or regulation or be
           otherwise actionable at the suit of any person, and may do anything
           which, in its opinion, is necessary or desirable to comply with any
           law or regulation of any jurisdiction.

       (b) Without limiting paragraph (a) above, the Administrative Agent need
           not disclose any information relating to the Borrower, any Guarantor
           or any of their related entities if the disclosure would constitute a
           breach of any

                                       87
<PAGE>

          law or regulation or any duty of secrecy or confidentiality.

18.15 Resignation of Agent.
      --------------------

      (a) Notwithstanding its irrevocable appointment, the Administrative Agent
          may resign by giving not less than 60 days' notice to the Lenders and
          the Borrower, in which case the Administrative Agent may forthwith
          appoint one of its Affiliates as successor Administrative Agent or,
          failing that, the Majority Lenders may identify a proposed successor
          Administrative Agent and notify the Borrower of the identity of such
          person. Notwithstanding its irrevocable appointment, the
          Administrative Agent may be removed for good cause upon 60 days'
          notice to the Administrative Agent by the Majority Lenders, in which
          case the Majority Lenders may identify proposed successor
          Administrative Agent and notify the Borrower of the identity of such
          person. In addition, if Commerzbank A.G., shall at any time hold a
          Commitment which is not the largest single individual Commitment of
          all the Lenders' individual Commitments or which is not equal to the
          largest individual Commitment held by any other Lender or Lenders, it
          shall promptly notify the Borrower and the Lenders thereof and the
          Administrative Agent shall offer to resign. If such offer is accepted
          by the Majority Lenders (for this purpose only, Commerzbank A.G. shall
          be deemed to have accepted its own offer to resign), the Majority
          Lenders may identify a proposed successor Administrative Agent and
          notify the Borrower of the identity of such person. Such person shall,
          with the consent of the Borrower be appointed as the successor
          Administrative Agent provided that such consent shall not be required
          where the Administrative Agent has resigned and such Administrative
          Agent has appointed one of its Affiliates to be its successor. If the
          Borrower withholds its consent to the appointment of any successor
          Administrative Agent it shall, within 30 days of receiving notice of
          the identity of the proposed appointee of the Majority Lenders,
          identify one or more other persons who are willing to act as the
          Administrative Agent and whom the Majority Lenders shall (subject to
          paragraph (ii) below) thereafter appoint as the relevant Agent,
          provided that:

          (i)    if the Borrower does not during such 30 day period identify any
                 such persons, the person identified by the Majority Lenders
                 shall at the end of such period be appointed as the successor
                 Administrative Agent; and

          (ii)   if the Majority Lenders do not consent to the person (or any of
                 the

                                       88
<PAGE>

                 persons) identified by the Borrower (such consent not to be
                 unreasonably withheld) the person initially identified by the
                 Majority Lenders shall be appointed as the Administrative
                 Agent.

     (b)  In relation to the resignation of an Administrative Agent, if the
          appointment of a successor Administrative Agent is to be made by the
          Majority Lenders but they have not within 45 days after notice of
          resignation, appointed a successor Administrative Agent which accepts
          the appointment, the retiring Administrative Agent may appoint a
          successor Administrative Agent.

     (c)  The resignation of the retiring Administrative Agent or the removal of
          an Administrative Agent, as the case may be, and the appointment of
          any successor Administrative Agent will both become effective only
          upon the successor Administrative Agent notifying all the Parties that
          it accepts the appointment. On giving the notification, the successor
          Administrative Agent will succeed to the position of the retiring
          Administrative Agent or the removed Administrative Agent, as the case
          may be, and the term "Administrative Agent" will mean the successor
          Administrative Agent.

     (d)  A retiring Administrative Agent or the removed Administrative Agent,
          as the case may be, shall, at its own cost, make available to the
          successor Administrative Agent such documents and records and provide
          such assistance as the successor Administrative Agent may reasonably
          request for the purposes of performing its functions as the
          Administrative Agent under this Agreement.

     (e)  Upon its resignation or removal, as the case may be, becoming
          effective, this Clause 18 (The Administrative Agent and the Arranger)
          shall continue to benefit the retiring Administrative Agent in respect
          of any action taken or not taken by it under or in connection with the
          Finance Documents while it was an Administrative Agent, and, subject
          to paragraph (d) above, it shall have no further obligation in its
          capacity as such Administrative Agent under any Finance Document.

18.16  Lenders.
       -------

       The Administrative Agent may treat each Lender as a Lender, entitled to
       payments under this Agreement and as acting through its Facility
       Office(s), until it has received not less than 5 Business Days prior
       notice from the Lender to the effect that it is no longer entitled to
       payments and/or is no longer acting through its specified Facility
       Office.

                                       89
<PAGE>

19.  FEES

19.1 Commitment Fee.
     --------------

     (a)  The Borrower shall pay to the Administrative Agent for the account of
          each Lender a commitment fee in Dollars on the Undrawn Commitment
          during the period from Effective Date through the Final Maturity Date
          for that Lender (or, if the Term-Out Option is exercised, the Term-Out
          Date), which fee shall be calculated on a daily basis by multiplying
          the following: (i) the Undrawn Commitment at the end of a day, by (ii)
          the Commitment Fee Rate for such day, by (iii) 1/360, by (iv) a
          fraction, the numerator of which is such Lender's Revolving Credit
          Commitment at the end of such day and the denominator of which is the
          Total Revolving Credit Commitment at the end of such day.

     (b)  Accrued commitment fee shall be payable quarterly in arrears from the
          Effective Date and on the Final Maturity Date (or, if the Term-Out
          Option is exercised, the Term-Out Date) and shall be calculated to and
          including the last day of the immediately preceding month.  Accrued
          commitment fee shall also be payable to the Administrative Agent for
          the account of the relevant Lender(s) on the canceled amount of any
          Commitment at the time the cancellation comes into effect.

19.2 Arrangement Fee.
     ---------------

     The Borrower shall pay to the Administrative Agent for the account of the
     Arranger on the Effective Date an arrangement fee in Dollars in the amount
     set forth in the Fee Letter.

19.3 Administrative Agent's Fee.
     --------------------------

     The Borrower shall pay to the Administrative Agent for its own account an
     annual agency fee in Dollars in the amounts and at the times set forth in
     the Fee Letter.

19.4 Reserved.
     --------

19.5 Reserved.
     --------

19.6 Conversion Fee.
     --------------

     If the Borrower exercises the Term-Out Option in accordance with Clause 2.6
     (Term-Out Option), the Borrower shall pay to the Administrative Agent for
     the

                                       90
<PAGE>

     account of the Lenders a conversion fee in Dollars computed at the rate of
     (a) 0.20 percent of Total Outstandings on the Term-Out Date payable on such
     day and (b) 0.10 percent of Total Outstandings on each anniversary of the
     Term-Out Date payable on such day.

20.  EXPENSES

20.1 Facility Expenses.
     -----------------

     The Borrower shall reimburse the Administrative Agent and/or the Arranger,
     as appropriate, on demand for the reasonable charges and expenses (together
     with value added tax or any similar tax thereon and including, without
     limitation, the reasonable fees and expenses of legal advisers) incurred by
     the Administrative Agent or the Arranger, as the case may be, in connection
     with:

     (a)  the Syndication;

     (b)  the negotiation, preparation, printing and execution of this Agreement
          and any other documents referred to in this Facility Agreement;

     (c)  any other Finance Document; and

     (d)  all supplements, waivers and variations in relation to the Finance
          Documents and any other documents referred to therein.

20.2 Enforcement Expenses.
     --------------------

     The Borrower shall reimburse the Administrative Agents on demand for the
     charges and expenses (together with value added tax or any similar tax
     thereon and including, without limitation, the fees and expenses of legal
     advisers) properly incurred by them in connection with the enforcement of,
     or the preservation of any rights under, any of the Finance Documents. In
     addition, the Borrower will upon demand pay to the Lenders the amount of
     their respective expenses, including the reasonable fees and expenses of
     their counsel and of any experts and agents which expenses are incurred in
     the exercise or enforcement of any of the rights of the Lenders hereunder
     but only such expenses which are incurred after an Event of Default has
     occurred and is continuing.

21.  STAMP DUTIES

     The Borrower shall pay, and on demand indemnify, each of the Agents against
     any and all stamp, registration and similar Taxes which may be payable in
     connection

                                      -91-
<PAGE>

     with the entry into or performance of any of the Finance Documents (other
     than any Assignment and Acceptance or any other document transferring an
     interest pursuant to Clause 24.3) or the enforcement of any of the Finance
     Documents.

22.  AMENDMENTS, WAIVERS, REMEDIES CUMULATIVE

22.1 Amendments.
     ----------

     (a)  Subject to paragraphs (b) and (c) below, if authorized by the Majority
          Lenders, the Administrative Agent shall, on behalf of the Lenders,
          grant waivers or consents or (with the prior consent of the Borrower)
          vary the terms of the provisions of any Finance Document, unless the
          express provisions of the relevant Finance Document provide that the
          same can only be granted or effected by another authority, provided
          that the Administrative Agent may without the consent of the Lenders
          modify Schedule 1 in connection with an assignment or transfer under
          Clause 24.3.

     (b)  Nothing in paragraph (a) above shall authorize except with the prior
          consent of the Super Majority Lenders:

          (i)    any variation of definition of "Event of Default" in Clause 16;
                 or

          (ii)   any variation of Clause 15.10(b) (Financial Condition) except
                 Clause 15.10(b)(iii)(A).

     (c)  Nothing in paragraph (a) or (b) above shall authorize except with the
          prior consent of all the Lenders:

          (i)    subject to Clause 2.5 (Extension of the Final Maturity Dates),
                 the extension of any Commitment Period or Final Maturity Date
                 or Final Repayment Date; or

          (ii)   any variation of the definition of "Majority Lenders" in Clause
                 1.1 (Defined Terms); or

          (iii)  any change in any rate at which interest is payable under any
                 of the Finance Documents; or

          (iv)   any extension of the date for, or alteration in the amount or
                 currency of, any payment of principal, interest, fee,
                 commission or any other amount payable under any of the Finance
                 Documents; or

          (v)    any increase in any Lender's Commitment; or

                                      -92-
<PAGE>

          (vi)   any variation of Clause 27 (Pro Rata Sharing) or this Clause
                 22.1; or

          (vii)  any variation or amendment to any provision of the Finance
                 Documents requiring the unanimous consent of the Lenders which
                 would result in the removal of such requirement; or

          (viii) the release of any Guarantor of its obligations under Clause 13
                 (Guarantee); or

          (ix)   any variation of definition of "Borrowing Base", "Debt",
                 "Market Net Worth", "Market Value", "Qualifying Collateral",
                 "Qualifying Issuer", "Qualifying Security", "Super Majority
                 Lenders", "Total Liabilities" or "Unsecured Liabilities" in
                 Clause 1.1 (Defined Terms); or

          (x)    any variation of Clause 15.10(b)(iii)(A).

22.2 Waivers.
     -------

     No failure to exercise and no delay in exercising, on the part of any
     Contracting Party, any right, power or privilege under any Finance Document
     shall operate as a waiver thereof, nor shall any single or partial exercise
     of any right, power or privilege preclude any other or further exercise
     thereof, or the exercise of any other right, power or privilege.  No waiver
     by any Contract Party shall be effective unless it is in writing and signed
     by the waiving party.

22.3 Remedies Cumulative.
     -------------------

     The rights and remedies of each Contracting Party provided in the Finance
     Documents are cumulative and not exclusive of any rights or remedies
     provided by law.

23.  NOTICES

23.1 Address.
     -------

     (a)  Except as otherwise stated in this Agreement, all notices or other
          communications under this Agreement to any Contracting Party shall be
          made by letter or facsimile and shall be deemed to be duly given or
          made when delivered (in the case of a letter) or when received (in the
          case of facsimile) to or by the Contracting Party addressed to it at
          its address, telex

                                      -93-
<PAGE>

          number or facsimile number:

          (i)    notified to the Administrative Agent prior to the Effective
                 Date; or

          (ii)   in the case of a Contracting Party which becomes a Contracting
                 Party after the Effective Date, notified to the Administrative
                 Agent before or at the time it becomes a Contracting Party;

          (iii)  in the case of the Administrative Agent, at its address, telex
                 number or facsimile number set forth in paragraph (b) below; or

          (iv)   in the case of the Borrower, at its address, telex number or
                 facsimile number set forth in paragraph (c) below; or

          (v)    in the case of each Guarantor, at the Company's address, telex
                 number or facsimile number set forth in paragraph (d) below; or

          (vi)   as the Contracting Party may, after the Effective Date, specify
                 to the Administrative Agent for such purpose by not less than
                 five Business Days' notice; or

          (vii)  in the case of the Administrative Agent, as the Administrative
                 Agent may specify to the other Contracting Parties, for such
                 purpose by not less than five Business Days' notice.

     (b)  The Administrative Agent's address, telex number and facsimile number
          for notices is:

          Commerzbank Aktiengesellschaft
          New York Branch
          2 World Financial Center
          New York, NY 10281-1050
          USA

          For the attention of the Real Estate Department

          Telex No:  177338
          Fax No.:   212 266-7565

                                      -94-
<PAGE>

     (c)  The Borrower's address, telex number and facsimile number for notices
          as at the Effective Date is:

          Security Capital Holdings S.A.
          69, Route D'Esch
          L-1470 Luxembourg
          Telex: 3636BIL
          Fax: 352 4590 4243

          For the attention of Managing Director

     (d)  The Company's address, telex number and facsimile number for notices
          is:

          Security Capital U.S. Realty
          69, Route D'Esch
          L-1470 Luxembourg
          Telex: 3636BIL
          Fax:   352 4590 4243

          For the attention of Managing Director

          with a copy to

          Security Capital (UK) Management Limited
          7 Clifford Street
          London SW1 X 2US

          Fax:  0171 287 7636 or
                0171 287 7637

23.2 Non-working Days.
     ----------------

     A notice or other communication received on a non-working day or after
     business hours in the place of receipt shall be deemed to be served on the
     next following working day in that place.

24.  ALTERATIONS TO THE CONTRACTING PARTIES

24.1 Successors.
     ----------

     This Agreement shall be binding upon and inure to the benefit of each of
     the Contracting Parties and their respective successors and permitted
     assigns.

                                      -95-
<PAGE>

24.2 Assignments and Transfers by the Borrower or any Guarantor.
     ----------------------------------------------------------

     Neither the Borrower nor any Guarantor may assign or otherwise transfer all
     or any part of its rights or obligations under the Finance Documents
     without the prior consent of all the Lenders, except to the extent
     permitted under Clause 15.12.

24.3 Assignments and Transfers by Lenders.
     ------------------------------------

     (a)  Subject to paragraphs (b) through (f) below, any Lender (the
          "Assignor") may at any time assign or otherwise transfer all or any
          part of its rights or obligations under this Agreement and any Note
          (subject in the case of an assignment or transfer of part only of its
          rights or obligations, to a minimum amount of $10,000,000 being
          assigned or transferred and to the Assignor retaining a minimum
          Commitment of $10,000,000) to another bank or financial institution
          (the "Assignee") with, subject as provided below, the prior consent of
          the Administrative Agent and the Borrower (in each case not to be
          unreasonably withheld).  The minimum Commitment of $10,000,000
          applicable to partial assignments or transfers shall be reduced
          proportionately in accordance with the cancellation or reduction of
          the Total Revolving Credit Commitments.

     (b)  A transfer of obligations shall not be effective until (i) written
          notice of such assignment, together with payment instructions,
          addresses and related information with respect to the Assignee, shall
          have been given to the Borrower and the Administrative Agent by the
          Assignor and the Assignee and (ii) the Assignor and the Assignee shall
          have delivered to the Borrower and the Administrative Agent an
          Assignment and Acceptance in the form of Schedule 5 ("Assignment and
          Acceptance").

     (c)  From and after the date that the Administrative Agent notifies the
          Assignor that it has received (and provided its consent with respect
          to) an executed Assignment and Acceptance, the consent of the Borrower
          thereto and payment of the fee provided in paragraph (g) below, (i)
          the Assignee thereunder shall be a party hereto and, to the extent
          that rights and obligations hereunder have been assigned to it
          pursuant to such Assignment and Acceptance, shall have the rights and
          obligations of a Lender under this Agreement, (ii) the Assignor shall,
          to the extent that rights and obligations hereunder have been assigned
          by it pursuant to such Assignment and Acceptance, relinquish its
          rights and be released from its obligations under this Agreement and
          (iii) the Assignor, the Administrative Agent and the Borrower shall
          make appropriate arrangements so that new Notes are issued to the
          Assignee and the

                                      -96-
<PAGE>

          Assignor, as appropriate. Immediately upon each Assignee's making its
          fee payment under the Assignment and Acceptance, this Agreement shall
          be deemed to be amended to the extent, but only to the extent,
          necessary to reflect the addition of the Assignee and the resulting
          adjustment of the Commitments arising therefrom.

     (d)  Nothing in this Agreement shall restrict the ability of any Lender to
          (i) assign or otherwise transfer its rights and obligations to any
          Affiliate of such Lender or (ii) assign or otherwise transfer its
          rights or obligations if an Event of Default has occurred and is
          continuing.

     (e)  Any Lender may at any time sell to one or more commercial banks or
          other Persons not Affiliates of the Borrower (a "Participant")
          participating interests in any Advances made by such Lender, the
          Revolving Credit Commitment of such Lender and the other interests of
          such Lender (the "Originator") hereunder and under any Note (including
          its rights, obligations or rights and obligations); provided, however,
          that (i) the Originator's obligations under this Agreement shall
          remain unchanged, (ii) the Originator shall remain solely responsible
          for the performance of such obligations, (iii) the Borrower and the
          Administrative Agent shall continue to deal solely and directly with
          the Originator in connection with the Originator's rights and
          obligations under this Agreement, and (iv) no Lender shall transfer or
          grant any participating interest under which the Participant has
          rights to approve any amendment to, or any consent or waiver with
          respect to, this Agreement (except to the extent such amendment,
          consent or waiver relates to any fees payable hereunder or the amount
          of principal of or the rate at which interest is payable on the
          Advances, or the dates fixed for payments of principal of or interest
          on the Advances).  In the case of any such participation, the
          Participant shall be entitled to the benefit of Clauses 9, 11, 12 and
          26 as though it were also a Lender hereunder, and if amounts
          outstanding under this Agreement or any Note are due and unpaid, or
          shall have been declared or shall have become due and payable upon the
          occurrence of an Event of Default, each Participant shall be deemed to
          have the right of set-off in respect of its participating interest in
          amounts owing under this Agreement or such Note to the same extent as
          if the amount of its participating interest were owing directly to it
          as a Lender under this Agreement or such Note.

     (f)  Notwithstanding any other provision in this Agreement, any Lender may
          at any time create a Security Interest in, or pledge, all or any
          portion of its rights under and interest in this Agreement and any
          Note in favor of

                                      -97-
<PAGE>

          any Federal Reserve Bank in accordance with Regulation A of the
          Federal Reserve Board or U.S. Treasury Regulation 31 CFR (S)203.14,
          and such Federal Reserve Bank may enforce such pledge or security
          interest in any manner permitted under applicable law, provided that
          payment made by the Borrower or any Guarantor to or for the account of
          any Lender in respect of an Advance made by such Lender shall satisfy
          the Borrower's or the Guarantor's, as the case may be, payment
          obligation in respect of such Advance to the extent of such payment
          regardless of any encumbrance created pursuant to this Clause 24.3(f).

     (g)  On each occasion an Assignor assigns or transfers its Commitment
          rights and/or obligations under this Agreement or any Note, the
          Assignee shall on the date of the assignment and/or transfer, pay to
          the Administrative Agent for its own account a fee of $2,500.

     (h)  The Administrative Agent shall promptly (i) notify the other
          Contracting Parties of the receipt and execution on their behalf by it
          of any Assignment and Acceptance or any notice under paragraph (b)
          above and (ii) modify Schedule 1 to reflect the relevant assignment or
          transfer and distribute the revised Schedule 1 to the other
          Contracting Parties.

24.4 Reference Lenders.
     -----------------

     If a Reference Lender (or, if a Reference Lender is not a Lender, the
     Lender of which it is an Affiliate) ceases to be one of the Lenders, the
     Administrative Agent will, in consultation with the Company and the
     Borrower appoint another Lender or an Affiliate of a Lender as a Reference
     Lender.

24.5 Disclosure.
     ----------

     Each Lender may disclose to an Affiliate or a proposed assignee or
     transferee or a New Lender or any sub-participant, risk participant or
     other participant proposing to enter or having entered into a contract with
     the Lender regarding any Finance Document any information in the possession
     of the Lender received under this Agreement relating to the Borrower, any
     Guarantor or any of its related entities as it sees fit provided always
     that information which is confidential may only be disclosed to an
     Affiliate or a person with whom such Lender is proposing to enter, or has
     entered into, a transfer, participation or other agreement in relation to
     this Agreement if the person has provided a written undertaking to keep the
     information confidential and only to use it for the purposes of this
     Agreement.

                                      -98-
<PAGE>

24.6 Change of Facility Office.
     -------------------------

     Each Lender shall participate in this Agreement through its Facility
     Office(s), but may change any Facility Office from time to time by five
     Business Days' prior notice to the Administrative Agent.

24.7 Increased Costs Withholding Taxes.
     ---------------------------------

     If:

     (a)  any assignment or transfer of all or any part of the rights or
          obligations of a Lender pursuant to Clause 24.3 (Assignment and
          Transfers by Lenders); or

     (b)  any change in a Lender's Facility Office,

     results at the time of any assignment, transfer or change in amounts
     becoming due under Clause 10.3(b) (Taxes) or 11.1 (Increased Costs), then
     the assignee, transferee, New Lender or Lender, as the case may be, shall
     be entitled to receive those amounts only to the extent that the assignor,
     transferor, Existing Lender or Lender, as the case may be, would have been
     so entitled had there been no assignment, transfer, substitution or change
     in Facility Office.

25.  SET-OFF

     Each Financial Institution may (but shall not be obliged to) at any time
     after a Default has occurred and is continuing set-off against any
     obligation of the Borrower or any Guarantor due and payable but not paid
     under any Finance Document any moneys held by the Lender for the account of
     the Borrower or such Guarantor as the case may be at any office of the
     Financial Institution anywhere and in any currency.  The Financial
     Institution may effect any appropriate currency exchanges to implement such
     set-off and shall thereafter notify the Borrower.

26.  INDEMNITIES

     (a)  The Borrower and each Guarantor shall indemnify each Financial
          Institution against any loss or expense which that Financial
          Institution may reasonably sustain or incur as a consequence of:

          (i)    the occurrence of any Default; or

          (ii)   the operation of Clause 16.2 (Non-Payment); or

          (iii)  any repayment or prepayment of a LIBOR Advance or payment of

                                      -99-
<PAGE>

                 an overdue amount being made otherwise than on a Maturity Date
                 relative thereto and, for the purpose of this Clause 26
                 (a)(iii), a Maturity Date relative to an overdue amount shall
                 be the last day of any Designated Term (as defined in Clause
                 7.3(a)(ii)(Default Interest)); or

          (iv)   (other than by reason of gross negligence or default by any
                 Lender or any Agent) any Advance not being made after a Request
                 has been served in respect thereof; or

          (v)    any prepayment not being made following notice thereof by the
                 Borrower; or

          (vi)   any liability of any Lender or the Administrative Agent in
                 respect of Taxes resulting from any amounts paid or payable by
                 the Borrower or any Guarantor under the Finance Documents.

     (b)  The Borrower's and each Guarantor's liability under paragraph (a)
          above shall include, without limitation, any loss (but not loss of
          margin) or expense on account of funds borrowed, contracted for or
          utilized to fund any amount payable under any Finance Document, any
          amount repaid or prepaid or any Advance.

27.  PRO RATA SHARING

27.1 Redistribution.
     --------------

     (a)  Subject to Clause 27.2 (Notification), if at any time the proportion
          which any Lender (the "receiving Lender") has received or recovered
          (whether by set-off or otherwise) in respect of its portion of any sum
          due and owing from the Borrower or any Guarantor under any Finance
          Document is greater (the amount of excess being referred to in this
          Clause 27.1 as the "excess amount") than the proportion received or
          recovered by the Lender receiving or recovering the smallest
          proportion (which shall include a zero receipt), then:

          (i)    the receiving Lender shall promptly notify the Administrative
                 Agent;

          (ii)   the receiving Lender shall promptly and in any event within ten
                 days of receipt or recovery of the excess amount pay to the
                 Administrative Agent an amount equal to the excess amount;

                                     -100-
<PAGE>

          (iii)  the Administrative Agent shall treat the payment as if it were
                 a payment by the Borrower or relevant Guarantor (as the case
                 may be) on account of a sum owed to the Lenders and shall pay
                 the same to the Lenders (including the receiving Lender) pro
                 rata to their respective entitlements; and

          (iv)   as between the Borrower or the relevant Guarantor (as the case
                 may be) and the receiving Lender the excess amount shall be
                 treated as not having been paid, while as between the Borrower
                 or the relevant Guarantor (as the case may be) and each Lender
                 (including the receiving Lender), it shall be treated as having
                 been paid to the extent receivable by the Lender.

     (b)  If a receiving Lender is subsequently required to repay to the
          Borrower or any Guarantor any amount received or recovered by it and
          dealt with under paragraph (a) above, each Lender shall promptly repay
          to the Administrative Agent for the account of the receiving Lender
          the portion of the amount distributed to it, together with interest
          thereon at a rate sufficient to reimburse the receiving Lender for any
          interest which it has been required to pay to the Borrower or such
          Guarantor in respect of the portion of such amount.

27.2 Notification.
     ------------

     (a)  Each Lender shall promptly give notice to the Administrative Agent of
          the receipt or recovery by the Lender of any amount received or
          recovered by it in respect of this Agreement otherwise than through
          the Administrative Agent.

     (b)  Each Lender shall give notice to the Administrative Agent before
          instituting any legal action or proceedings under or in connection
          with this Agreement.

     (c)  Upon receipt of any notice under paragraph (a) or (b) above, the
          Administrative Agent will as soon as practicable notify all the other
          Lenders.

28.  ADDITIONAL GUARANTORS

28.1 Additional Guarantors.
     ---------------------

     (a)  In the event that the Borrower, any Guarantor or any of their
          respective

                                     -101-
<PAGE>

          Wholly-Owned Consolidated Subsidiaries at any time after the date
          hereof owns, forms, acquires or otherwise establishes any Wholly-Owned
          Consolidated Subsidiary, the Borrower shall notify the Administrative
          Agent (which shall in turn notify the other Financial Institutions).

     (b)  The Borrower shall, within 30 days thereof, procure that such Wholly-
          Owned Consolidated Subsidiary shall become, as soon as possible after
          being required by the Administrative Agent to become, an Additional
          Guarantor by entering into a Guarantor Joinder Agreement (in the
          agreed form relevant to that jurisdiction).

     (c)  Upon receipt by the Administrative Agent of the Guarantor Joinder
          Agreement signed on behalf of the Borrower for itself and the existing
          Guarantors and by the proposed Additional Guarantor, the
          Administrative Agent shall execute the same for itself and on behalf
          of the Parties and shall as promptly as practicable give notice of
          such execution to all of the parties to the Guarantor Joinder
          Agreement.

     (d)  On each date that a Guarantor Joinder Agreement is entered into the
          Borrower shall procure that certified copies of each of the Additional
          Conditions Precedent are delivered in respect of the Additional
          Guarantor and the Guarantor Joinder Agreement in form and substance
          reasonably satisfactory to the Administrative Agent.

28.2 Additional Conditions Precedent.
     -------------------------------

     (a)  Each of the Additional Conditions Precedent to be delivered pursuant
          to Clause 28.1(d) (Additional Guarantors) above shall be certified by
          a Managing Director, Senior Vice President or Vice President of the
          Additional Guarantor as being correct, complete and in full force and
          effect as at a date no earlier than the date on which the relevant
          Guarantor Joinder Agreement was executed.

     (b)  The Administrative Agent shall promptly notify the Borrower and the
          Lenders whether or not the Additional Conditions Precedent relating to
          any Additional Guarantor have been met or waived.

29.  GOVERNING LAW

     This Agreement and the other Finance Documents shall be construed in
     accordance with, and governed by, the internal laws of the State of New
     York.

                                     -102-
<PAGE>

30.  JURISDICTION

     (a)  Each of the Contracting Parties irrevocably agrees for the benefit of
          each of the other Contracting Parties that the State Courts or the
          Federal District Courts sitting in New York City shall have
          jurisdiction to hear and determine any suit, action or proceeding, and
          to settle any disputes, which may arise out of or in connection with
          the Finance Documents, and for such purposes irrevocably submits to
          the Jurisdiction of such Courts.

     (b)  Each of the Contracting Parties irrevocably waives any objection which
          it may have now or hereafter to such Courts as are referred to in
          paragraph (a) above being nominated as the forum to hear and determine
          any suit, action or proceeding, and to settle any disputes, which may
          arise out of or in connection with the Finance Documents and any claim
          that any such Court is not a convenient or appropriate forum.

     (c)  The Borrower and each Guarantor agrees that the process by which any
          suit, action or proceeding in New York is begun may be served on it by
          being delivered to CT Corporation System, 111 Eighth Avenue, New York,
          New York 10011.

     (d)  The submission to the said jurisdiction shall not (and shall not be
          construed so as to) limit the right of any of the Contracting Parties
          to take proceedings against any other Contracting Party in any other
          court of competent jurisdiction, nor shall the taking of proceedings
          in any one or more jurisdictions preclude the taking of proceedings in
          any other jurisdiction, whether concurrently or not.

     (e)  The Borrower and each Guarantor further irrevocably consents to the
          service of process out of the aforesaid Courts in any such action or
          proceedings by the mailing of copies thereof by registered or
          certified airmail, postage prepaid to the Borrower and/or the relevant
          Guarantor at its address applying for the time being under Clause 23.1
          (Notices).

                                     -103-
<PAGE>

     (f)  Nothing herein shall affect the right to serve process in any other
          manner permitted by law.

                                     -----
SECURITY CAPITAL U.S. REALTY                      SECURITY CAPITAL HOLDINGS S.A.
                                     _____
SECURITY CAPITAL OFFICE PORTFOLIO SARL, SECURITY CAPITAL STORAGE PORTFOLIO SARL,
ALSTON HOLDINGS SARL, BARCELONA HOLDINGS SARL, COVENTRY HOLDINGS SARL, DUBLIN
HOLDINGS SARL, EDINBURGH HOLDINGS SARL, FRANKFURT HOLDINGS SARL, GENEVA HOLDINGS
SARL, HELSINKI HOLDINGS SARL, ISTANBUL HOLDINGS SARL, JOHNSTONE HOLDINGS SARL,
KIRKWALL HOLDINGS SARL, LISBON HOLDINGS SARL, MADRID HOLDINGS SARL, SHEFFIELD
HOLDINGS SARL, ARDEN SQUARE HOLDING SARL, BLOSSOM VALLEY HOLDING SARL, COOPER
STREET PLAZA HOLDING SARL, DALLAS HOLDING SARL, EL CAMINO HOLDING SARL, FRIARS
MISSION HOLDING SARL, REDONDO VILLAGE HOLDING SARL

31.  WAIVER OF JURY TRIAL

     THE BORROWER AND EACH GUARANTOR HEREBY IRREVOCABLY WAIVES, TO THE FULLEST
     EXTENT PERMITTED BY APPLICABLE LAW, ANY AND ALL RIGHT TO TRIAL BY JURY IN
     ANY LEGAL PROCEEDING ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE
     OTHER FINANCE DOCUMENTS OR THE TRANSACTIONS CONTEMPLATED HEREBY.

32.  SEVERABILITY

     If any provision of this Agreement is prohibited or unenforceable in any
     jurisdiction, the prohibition or unenforceability, shall not invalidate the
     remaining provisions of this Agreement or affect the validity or
     enforceability of the provision in any other jurisdiction.

33.  COUNTERPARTS

     This Agreement may be executed in any number of counterparts and all of the
     counterparts taken together shall be deemed to constitute one and the same
     instrument.

                                     -104-
<PAGE>

IN WITNESS whereof the parties hereto have caused this Agreement to be duly
executed on the date first written above.

                                               SECURITY CAPITAL HOLDINGS S.A.,
                                                  as Borrower

                                               By:
                                                  Name:
                                                  Title:

                                               SECURITY CAPITAL U.S. REALTY,
                                                  as Guarantor

                                               By:
                                                  Name:
                                                  Title:

                                     -105-
<PAGE>

                                               SECURITY CAPITAL OFFICE
                                               PORTFOLIO SARL, SECURITY
                                               CAPITAL STORAGE PORTFOLIO
                                               SARL, ALSTON HOLDINGS SARL,
                                               BARCELONA HOLDINGS SARL,
                                               COVENTRY HOLDINGS SARL,
                                               DUBLIN HOLDINGS SARL,
                                               EDINBURGH HOLDINGS SARL,
                                               FRANKFURT HOLDINGS SARL,
                                               GENEVA HOLDINGS SARL,
                                               HELSINKI HOLDINGS SARL,
                                               ISTANBUL HOLDINGS SARL,
                                               JOHNSTONE HOLDINGS SARL,
                                               KIRKWALL HOLDINGS SARL,
                                               LISBON HOLDINGS SARL,
                                               MADRID HOLDINGS SARL,
                                               SHEFFIELD HOLDINGS SARL,
                                               ARDEN SQUARE HOLDING SARL,
                                               BLOSSOM VALLEY HOLDING SARL,
                                               COOPER STREET PLAZA HOLDING SARL,
                                               DALLAS HOLDING SARL,
                                               EL CAMINO HOLDING SARL,
                                               FRIARS MISSION HOLDING SARL,
                                               REDONDO VILLAGE HOLDING SARL, as
                                               Guarantors

                                               By:
                                                  Name:
                                                  Title:

                                               By:
                                                  Name:
                                                  Title:

                                     -106-
<PAGE>

                                               COMMERZBANK AKTIENGESELLSCHAFT,
                                                  New York Branch,
                                                  as Arranger and as
                                                  Administrative Agent

                                               By:
                                                  Name:
                                                  Title:

                                               By:
                                                  Name:
                                                  Title:

                                     -107-
<PAGE>

                                               BANK OF AMERICA, N.A.,
                                                  as Syndication Agent and as a
                                                  Lender

                                               By:
                                                  Name:
                                                  Title:

                                               COMMERZBANK AKTIENGESELLSCHAFT,
                                                  New York and Grand Cayman
                                                  Branches,
                                                  as a Lender

                                               By:
                                                  Name:
                                                  Title:

                                               By:
                                                  Name:
                                                  Title:

                                     -108-
<PAGE>

                                               BANQUE INTERNATIONALE A
                                                  LUXEMBOURG,
                                                  as a Lender

                                               By:
                                                  Name:
                                                  Title:

                                               By:
                                                  Name:
                                                  Title:

                                               BANKBOSTON, N.A.,
                                                  as a Lender

                                               By:
                                                  Name:
                                                  Title:

                                               CHASE BANK TEXAS, N.A.,
                                                  as a Lender

                                               By:
                                                  Name:
                                                  Title:

                                     -109-
<PAGE>

                                               WELLS FARGO BANK,
                                                  NATIONAL ASSOCIATION,
                                                  as a Lender

                                               By:
                                                  Name:
                                                  Title:

                                               BANK OF MONTREAL,
                                                  as a Lender

                                               By:
                                                  Name:
                                                  Title:

                                     -110-<PAGE>

                               Netcentives Inc.
                    Incentives Management Program Agreement

     This Incentives Management Program Agreement (the "Agreement") is entered
                                                        ---------
into between Netcentives Inc., a Delaware corporation with offices at 475
Brannan Street, San Francisco, California 94107 ("Netcentives") and
                                                  -----------
coolsavings.com inc., a Michigan corporation with offices at 8755 West Higgins,
Suite 100, Chicago, Illinois 60631-2708 ("CoolSavings") and shall be effective
                                          -----------
for all purposes as of March 31, 2000 (the "Effective Date").
                                            --------------

                                   Recitals

     WHEREAS, Netcentives has developed an Internet-based, custom loyalty
program based on a private currency, administered by Netcentives on behalf of a
client, in which points or incentives are awarded to Internet end-users (the
"Incentives Management System"); and
-----------------------------

     WHEREAS, CoolSavings maintains a site on the Internet at
http://www.coolsavings.com (the "CoolSavings Site") and other properties owned
--------------------------       ----------------
or managed by CoolSavings, which provides an online service offering free
coupons, discounts, rebates and other shopping incentives to Internet end-users;

     WHEREAS, CoolSavings wishes to implement a web-based loyalty incentives
program as set forth herein;

     WHEREAS, Netcentives wishes to license the Incentives Management System to
CoolSavings, and CoolSavings wishes to license the Incentives Management System
from Netcentives;

     NOW THEREFORE, in consideration of the foregoing and the mutual
consideration provided for herein, the parties hereby agree as follows:

                                   Section I
                                  Definitions

     For purposes of this Agreement, the following terms shall have the
following meanings:

     1.1   "Affiliate" of an entity means any other entity that controls, is
            ---------
controlled by or is under common control with such entity, where "control" means
having the right to vote a majority of the shares of voting stock of such
entity.

     1.2   "Breakage"  means the Redemption Point Value of Points which have
            --------
been credited to a Consumer Account, but which have expired prior to redemption
for a Reward.

     1.3   "Business Days" means any weekday other than one on which
            -------------
California banks are required or authorized to remain closed.

     1.4   "ClickMiles" means the currency of the ClickRewards Program.
            ----------

                                      -1-
<PAGE>

     1.5   "ClickRewards Program" means the branded consumer loyalty network
            --------------------
provided by Netcentives which is currently located at www.clickrewards.com, in
which End Users can accrue ClickMiles and redeem them for a variety of goods and
services.

     1.6   "Confidential Information" means any proprietary information,
            ------------------------
technical data, or know-how, including, but not limited to, that which relates
to Consumers, research, product plans, products, services, customers, markets,
software, developments, inventions, processes, designs, drawings, engineering,
hardware configuration information, marketing or finances of a party, and any
other information which is (A) reasonably understood to be confidential and
proprietary, and (B) simultaneously designated in writing to be confidential or
proprietary, or (C) if given orally, is identified in writing as confidential or
proprietary within 30 days of the time of disclosure, or (D) is specifically
stated to be, or to be deemed to be, Confidential Information elsewhere in this
Agreement. Confidential Information does not include information, technical data
or know-how which (i) is rightfully in the possession of the receiving party at
the time of disclosure, (ii) prior to or following the time of disclosure
becomes part of the public domain through no fault of the receiving party
hereunder, or (iii) is approved by the disclosing party, in writing, for
release.

     1.7   "Consumer Account" means the Points deposit account held by
            ----------------
Netcentives for the benefit of a Consumer, which holds such Consumer's Points
until such Points are redeemed or expired.

     1.8   "Consumer(s)" means Members, together with End Users.
            -----------

     1.9   "Contract Year" means the first one year period beginning on the
            -------------
Launch Date and ending on the last day of the twelfth (12/th/) complete calendar
month after the Launch Date, and thereafter, the one year period commencing upon
the expiration of the previous twelve (12) month period.

     1.10  "CoolSavings' Account(s)" means, collectively, the Master Account
            ----------------------
and all Promotion Accounts held by Netcentives for the benefit of CoolSavings
pursuant to this Agreement.

     1.11  "CoolSavings Marks" means the trademarks and logos of CoolSavings
            -----------------
set forth in Exhibit A1 attached hereto, as the same may be amended by
             ----------
CoolSavings from time to time with notice to Netcentives.

     1.12  "CoolSavings Merchant" means a third party participant in the
            --------------------
CoolSavings Program who has entered into a binding agreement with CoolSavings
for the purchase and distribution of Points to Consumers pursuant to Promotions.

     1.13  "CoolSavings Partners" means collectively the CoolSavings Merchants
            --------------------
and the CoolSavings Suppliers.

     1.14  "CoolSavings Personnel" means all CoolSavings employees,
            ---------------------
contractors and other personnel working directly with Netcentives on the
development, implementation, operation or administration of the CoolSavings
Program.

     1.15  "CoolSavings Program" means the Incentives Management System,
            -------------------
implemented and maintained by Netcentives on behalf of CoolSavings.

                                      -2-
<PAGE>

     1.16  "CoolSavings Properties" means all properties, ventures and services
            ----------------------
worldwide which CoolSavings owns, operates, or manages during the Term that (i)
provide benefits to Consumers that are redeemable in the United States, and (ii)
are marketed under the CoolSavings brand including without limitation, the
CoolSavings Site.

     1.17  "CoolSavings Supplier" means a third party who has entered into a
            --------------------
binding agreement with CoolSavings to supply Rewards for the CoolSavings
Program.

     1.18  "Direct Competitor of CoolSavings" means: (a) any entity listed in
            --------------------------------
Exhibit J, and/or (b) any Affiliate of any entity listed in Exhibit J.
---------                                                   ---------
CoolSavings may amend Exhibit J no more than once per Quarter with Netcentives'
                      ---------
prior written consent, which will not be unreasonably withheld or delayed.

     1.19  "Direct Competitor of Netcentives" means:  (a) any entity listed in
            --------------------------------
Exhibit K, (b) any Affiliate of any entity listed in Exhibit K.  Netcentives may
---------                                            ---------
amend Exhibit K no more than once per Quarter with CoolSavings' prior written
      ---------
consent, which will not be unreasonably withheld or delayed.

     1.20  "Earn Catalog" means the catalog of Points earning opportunities,
            ------------
which includes a description of each Qualifying Activity (including product
purchase price or action required) and the number of Points to be awarded for
each Qualifying Activity.

     1.21  "End-User" means any Internet end-user who is not a Member, and who
            --------
transacts with CoolSavings pursuant to a Promotion.

     1.22  "Error(s)" means any verifiable and reproducible failure of the
            -------
CoolSavings Program to materially conform to the Specifications, which such
failure (i) causes the CoolSavings Program to have a significant loss of
intended function as set forth in the Specifications, or (ii) causes or is
likely to cause data to be lost or destroyed. The term "Error" shall not include
any failure of the CoolSavings Program that: (x) results from the misuse or
improper use of the CoolSavings Program; (y) does not materially affect the
operation and use of the CoolSavings Program; or (z) results from any
modification to the CoolSavings Program not made by Netcentives.

     1.23  "Error Corrections" means either (i) a modification or addition to
            -----------------
or deletion from the CoolSavings Program that, when made to the CoolSavings
Program, materially conforms the CoolSavings Program to the Specifications, or
(ii) a reasonable procedure or routine that, when observed in the regular
operation of the CoolSavings Program, eliminates the material adverse effect of
an Error.

     1.24  "Guaranteed Purchase" means the number of Points required to satisfy
            -------------------
CoolSavings' minimum purchase commitment, as set forth in Section 4.5 below.

     1.25  "Launch Date" means the first day on which the CoolSavings Program
            -----------
is implemented and made available for Consumer participation.

     1.26  "Licensed Software" means the Netcentives Inc. Incentives Management
            -----------------
Services Client Software, in object code form only, made available to
CoolSavings by Netcentives, and any

                                      -3-
<PAGE>

documentation provided therewith. The term "Licensed Software" shall also
                                            -----------------
include source code solely to the extent Netcentives, in its sole discretion,
provides source code to CoolSavings.

     1.27  "Manual" means the guide published by Netcentives, as amended from
            ------
time to time, subject to CoolSavings' prior consent, not to be unreasonably
withheld or delayed, currently entitled "Incentives Management System Policy
Manual," which contains the operating restrictions on Promotions, as well as
security provisions and customer service policies for both CoolSavings and
Netcentives, a copy of which (effective as of the Effective Date) is attached
hereto as Exhibit B.
          ---------

     1.28  "Master Account" means CoolSavings' primary Points deposit account,
            --------------
which holds all Points purchased by CoolSavings until such Points are
transferred to a Promotion Account.

     1.29  "Member Data" means the personal information relating to Members,
            -----------
including but not limited to, Member names, e-mail addresses, and any
information about purchases, redemptions, or Points balances that is
specifically traceable to any individual Members.

     1.30  "Member Information Database" means the database containing Member
            ---------------------------
information, including the Member Data and a frequency database storing
information relating to Consumer Accounts, including Point balances.

     1.31  "Member" means any individual who: (i) if separate and/or specific
            ------
enrollment in the CoolSavings Program is required by CoolSavings, is enrolled in
and in good standing with the CoolSavings Program; or (ii) if separate and/or
specific enrollment in the CoolSavings Program is not required by CoolSavings,
                                                  ---
is enrolled with CoolSavings.

     1.32  "Minting" means the process by which Netcentives creates Points and
            -------
credits such Points to CoolSavings' Master Account.

     1.33  "Netcentives Marks" means the trademarks and logos of Netcentives set
            -----------------
forth in Exhibit A2 attached hereto, as the same may be amended by Netcentives
         ----------
from time to time with notice to CoolSavings.

     1.34  "Patents" means United States Patent #5,774,870, issued June 30,
            -------
1998, entitled "Fully Integrated, On-Line Interactive Frequency and Award
Redemption Program", and United States Patent #6,009,412, issued December 28,
1999, entitled "Fully Integrated, On-Line Interactive Frequency and Award
Redemption Program".

     1.35  "Points" means the points accrued by Consumers under the CoolSavings
            ------
Program.

     1.36  "Promotion Account" means the Points deposit account, held by
            -----------------
Netcentives for the benefit of CoolSavings or a CoolSavings Merchant, which
holds all Points for a specific Promotion until such Points are distributed to a
Consumer, or following the scheduled expiration of a Promotion, transferred back
into the Master Account.

     1.37  "Promotion" means a promotional or incentive program conducted by
            ---------
CoolSavings or by a CoolSavings Merchant for the issuance of Points to
Consumers.

     1.38  "Qualifying Activity" means the activity (ies) for which Points are
            -------------------
awarded to Consumers in exchange for their participation in a Promotion, which
may include, without limitation,

                                      -4-
<PAGE>

the purchase of products or services from CoolSavings or CoolSavings Merchants,
or the fulfillment of a given activity such as registration for a service
offered by CoolSavings or CoolSavings Merchants.

     1.39  "Quarter" means the period beginning on Launch Date and ending on
            -------
the last day of the third (3/rd/) complete calendar month after the Launch Date,
and each consecutive three month period thereafter during the Term.

     1.40  "Redemption Price" for a Reward means the number of Points required
            ----------------
to redeem such Reward as set forth in Section 3.6(C).

     1.41  "Reversals and Adjustments" means the return transfer to a
            -------------------------
CoolSavings Account of all (for Reversals) or a portion (for Adjustments) of
Points previously awarded to a Consumer Account pursuant to a Promotion.

     1.42  "Reward(s)" means awards, which may be goods and/or services, for
            ---------
which Consumers may redeem Points.

     1.43  "Rewards Catalog" means the catalog of Rewards, which contains
            ---------------
descriptions of the Rewards and the Redemption Price for each Reward.

     1.44  "Reward Purchase Price" means either: (i) the actual purchase price
            ---------------------
of the Reward; or (ii) if the purchase price of the Reward is less than 50% of
the manufacturer's suggested retail price or cannot reasonably be determined,
then the average retail price of the Reward.

     1.45  "RPV" or "Redemption Point Value" means the value per Point set
            ---      ----------------------
forth in Section 3.3(A) that a Member receives upon redemption for Rewards.

     1.46  The "Sale" of a party means the sale by such party of all or
                ----
substantially all of its assets to another entity, or the acquisition of such
party by another entity by means of merger, consolidation or other transaction
as a result of which shareholders of such party immediately prior to such
transaction no longer hold a majority of voting power of such party, after such
sale, merger, consolidation, or other transaction.

     1.47  "Software License" means the royalty-free license agreement for use
            ----------------
of the Licensed Software, entitled "Netcentives Inc. Incentives Management
System Client Software License Agreement", attached hereto as Exhibit E.
                                                              ---------

     1.48  "Specifications" means the specifications for the CoolSavings Program
            --------------
attached hereto as Exhibit M.
                   ---------

     1.49  "Term" shall have the meaning given it in Section 5.1 of this
            ----
Agreement.

                                  Section II
                              Technology Licenses

     2.1  Patent License.  During the term of this Agreement, and subject to the
          --------------
terms and conditions contained herein, Netcentives hereby grants to CoolSavings
a non-exclusive, non-

                                      -5-
<PAGE>

transferable license (without the right to sublicense) under the Patents, to
use, operate and display the Incentives Management System on the web pages of
the CoolSavings Site solely to the extent necessary to fulfill its obligations
related to operation of the CoolSavings Program, and strictly in accordance with
the terms of this Agreement. CoolSavings agrees to display a notice of the
patent license ("Licensed under U.S. Patent Nos. 5,774,870 and 6,009,412", or
similar language), in a prominent place on the CoolSavings Program Pages (as
defined in Section 3.2 below), to the extent necessary for Netcentives to
satisfy the notice requirements set forth in 35 U.S.C. (S)287 and applicable
case law.

     2.2  Software License.  CoolSavings agrees that it shall execute the
          ----------------
Software License on the Effective Date of this Agreement. In the case of any
conflict between this Agreement and the Software License, this Agreement shall
control.

     2.3  CoolSavings Merchant Software.  Netcentives shall either deliver or
          -----------------------------
make available the Licensed Software, to each CoolSavings Merchant, subject to
the prior execution by such CoolSavings Merchant of the Netcentives Inc.
Incentives Management System Client Software License Agreement, in the form set
forth in Exhibit H, attached hereto (the "Merchant Software License").
         ---------                        -------------------------
CoolSavings will provide the Netcentives legal department with executed copies
of the Merchant Software License Agreement prior to requesting the delivery of
the Licensed Software to a given CoolSavings Merchant.

     2.4  Ownership of Technology.  Each party shall retain exclusive ownership
          -----------------------
of all technology that it develops and/or contributes to the CoolSavings Program
and any interfaces, additions, deletions, or other modifications to the
CoolSavings Program developed by such party.  Each party grants the other party
a non-exclusive, non-assignable license to use all of the technology that it
develops and/or contributes to the CoolSavings Program and any interfaces,
additions, deletions, or other modifications to the CoolSavings Program
developed by such party, for the sole purpose of performing its obligations
under this Agreement.

                                  Section III
             CoolSavings Program Implementation and Administration

     3.1  Launch Date.  CoolSavings shall deliver the deliverables set forth in
          -----------
Exhibit I in accordance with the schedule and requirements set forth therein.
---------
Subject to CoolSavings' timely delivery of such deliverables in accordance with
the schedule and requirements set forth in Exhibit I, Netcentives shall (i)
                                           ---------
deliver the deliverables set forth on Exhibit L (the "Netcentives Deliverables")
                                      ---------       ------------------------
in accordance with the schedule and requirements set forth therein, and (ii)
implement and launch the CoolSavings Program by April 30, 2000 (the "Target
                                                                     ------
Launch Date").  In the event that Netcentives fails to launch the CoolSavings
-----------
Program by the Target Launch Date, then CoolSavings may, at its option,
terminate this Agreement; provided, however, that CoolSavings shall have no
right to terminate in the event that Netcentives' failure to launch the
CoolSavings Program by the Target Launch Date is due to any Force Majeure
Condition (as defined in Section 7.10). Upon termination of this Agreement by
CoolSavings pursuant to this Section 3.1: (y) Netcentives shall pay CoolSavings
the sum of two hundred thousand dollars ($200,000) as liquidated damages and not
as a penalty, and as its sole obligation and CoolSavings' sole remedy; and (z)
CoolSavings shall have no rights in or to, including without limitation any
rights to use or access, the Netcentives Deliverables.

                                      -6-
<PAGE>

     3.2  Branding.  The CoolSavings Program will be named "CoolSavings
          --------
Rewards". CoolSavings shall retain all ownership rights in and to such name,
together with all intellectual property rights therein. On any web pages of the
CoolSavings Properties associated with the (i) separate and/or specific
enrollment in the CoolSavings Program, (ii) redemption of Points by Members,
(iii) a description of the CoolSavings Program, and (iv) other appropriate pages
mutually agreed to by the parties in writing, including without limitation the
Earn Catalog pages (collectively, the "CoolSavings Program Pages"), Netcentives
                                       -------------------------
shall receive an attribution stating "Powered by Netcentives" or some similar,
mutually agreeable language.

     3.3  Points.
          ------

          (A)  Point Value.  The Redemption Point Value (RPV) shall be deemed to
               -----------
be $0.01. This RPV may not be changed without the prior written approval of
Netcentives.

          (B)  Redemption for Cash.  If CoolSavings elects to so permit, Members
               -------------------
may redeem Points for cash. The cash redemption amount per Point to be received
by the Member shall be mutually agreed upon by the parties; provided however,
from each Point redeemed (i) Netcentives shall receive 15% of the RPV as its
Guaranteed Margin (as defined in Section 3.6(C) below), and (ii) the Member
shall receive the lesser of $0.0085 per Point or the amount mutually agreed upon
by Netcentives and CoolSavings (which in no event shall be more than $0.0085 per
Point). All set-up, handling costs, postage and other expenses associated with
such redemptions for cash shall be paid by CoolSavings.

          (C)  Redemption of Points for Frequent Flyer Miles and ClickMiles.
               ------------------------------------------------------------

               (i)   To the extent that Coolsavings is able to acquire frequent
flyer miles directly from airlines, such frequent flyer miles may be included in
the Coolsavings Program as a Reward. Coolsavings may also elect to allow
Consumers to redeem Points for frequent flyer miles through the ClickRewards
Program, subject to any applicable restrictions of the ClickRewards Program.
Nothing contained herein shall be construed as a waiver by Netcentives of any
exclusive rights it may have with any airline or other third party relative to
the purchase of frequent flyer miles.

               (ii)  If CoolSavings elects to allow redemption of Points for
ClickMiles, the conversion rate for Points to ClickMiles will be as follows: one
(1) ClickMile may be obtained through the Rewards Catalog in exchange for the
number of Points whose total RPV equals $0.03.

          (D)  Expiration of Points.  Subject to Sections 5.3 - 5.6, Points will
               --------------------
expire two (2) years after the date on which such Points are transferred from
the applicable Promotion Account to the applicable Consumer Account.

          (E)  Cancellation of Points.  Any Points which are not distributed
               ----------------------
to a Consumer Account within six (6) months after the date such Points are
Minted shall be cancelled ("Cancelled Points"). Upon any such cancellation, the
                            ----------------
number of the Cancelled Points shall be deducted from the Master Account balance
or any applicable Promotion Account balance.

          (F)  Manual.  The terms of the Manual shall at all times govern the
               ------
conduct of Promotions and the distribution of Points, and are hereby
incorporated herein by reference. In the case of any conflict between this
Agreement and the Manual, this Agreement shall control. Netcentives

                                      -7-
<PAGE>

shall notify CoolSavings of any material modification to the Manual. In the
event that CoolSavings objects to any such material modifications which it
determines in good faith will have a material adverse effect on the operation of
the CoolSavings Program, CoolSavings shall so notify Netcentives of such
objections in detail and in writing within ten (10) Business Days of notice of
the material modification. If CoolSavings fails to notify Netcentives of its
objections to such material modification within ten (10) Business Days of notice
thereof, then such material modification shall be deemed accepted by
CoolSavings. If CoolSavings notifies Netcentives of its objections to any
material modification within ten (10) Business Days of notice thereof, then such
material modification shall not become effective as to CoolSavings and the
CoolSavings Program for a period of thirty (30) days after Netcentives' receipt
of an objections notice from CoolSavings, during which time the parties shall
use good faith efforts to discuss and address CoolSavings' objections. If the
parties are unable to reach a mutually agreeable resolution of CoolSavings'
objections upon the end of such thirty (30) day period, then CoolSavings may, at
its option, for a period of five (5) business days elect to immediately
terminate this Agreement. If CoolSavings fails to terminate this Agreement
within said 5 business day period, then the modification in issue shall become
effective as to CoolSavings and the CoolSavings Program on the sixth (6th)
business day after the end of said thirty (30) day period. If CoolSavings
terminates this Agreement within said 5 business day period, then the
modification in issue shall not become effective as to CoolSavings and the
CoolSavings Program. The parties shall use good faith efforts to agree upon
whether or not CoolSavings is entitled to a refund of any Points not issued to
Members prior to the effective date of any termination (including the end of the
Final Promotions Period or Extended Service Period, if any) pursuant to this
Section 3.3(F). If the parties are unable to agree on the refund issue, then
either party may submit the matter to arbitration as provided in Section 7.12,
and CoolSavings shall be entitled to a refund to the extent the Arbitrator
determines that the modification would have had a material adverse effect on the
operation of the CoolSavings Program.

          (G)  Distribution of Points.  CoolSavings shall only award Points to
               ----------------------
Consumers in exchange for their participation in Promotions, and in accordance
with the terms of the Manual.

     3.4  Promotions.
          ----------

          (A)  Implementation of Promotions.  For each new Promotion,
               ----------------------------
CoolSavings will submit to Netcentives in writing the information necessary for
Netcentives to implement such Promotion at least twenty (20) Business Days prior
to the launch of such Promotion; provided, however, that Promotions that are
standard promotions contained in the Promotion Manager module in the Licensed
Software shall only require ten (10) Business Days prior notice. Such
information will include: the number of Points to be deposited initially in the
Promotion Account, an approximation of the number of Points to be awarded during
the Promotion, the start and end dates of the Promotion, a description of the
Qualifying Activity, the maximum number of Points to be awarded pursuant to such
Promotion, and any other information reasonably necessary for the secure
operation of the Promotion. Netcentives will supply promotion codes to
CoolSavings or to the applicable CoolSavings Merchants, as set forth in the
Manual. Such codes will be used in processing transactions and generating
reports.

          (B)  Nonconforming Promotions.  In the event that CoolSavings requests
               ------------------------
that Netcentives implement or administer Promotions which do not substantially
conform to the standard Promotion types listed in Exhibit F, Netcentives will
                                                  ---------
notify CoolSavings within a reasonable time of (i) an estimate of the additional
administration and/or set-up to implement such Promotion, and (ii) Netcentives'
assessment of the risks posed by such Promotion. Any such assessment of the
risks shall

                                      -8-
<PAGE>

only be provided for purposes of guidance, and Netcentives will not be
responsible for, nor liable for any losses or damages, arising out of or
relating to any such assessment. CoolSavings will notify Netcentives within a
reasonable time whether it wishes to implement such Promotion, and pay such
additional fees. CoolSavings agrees that Netcentives will not be responsible
for, nor liable for any losses or damages, relating to any award, redemption, or
conversion of Points arising out of a fraudulent or invalid Qualifying Activity
with regard to Promotions that: (x) do not conform to those set forth in Exhibit
                                                                         -------
F; or (y) contain a proposed Qualifying Activity that does not require
-
sufficient authentication of the Consumer as a unique user in accordance with
Netcentives' security and validation practices, which Netcentives will have
previously presented to CoolSavings.

          (C)  Fees for Promotions.  Any fees payable pursuant to this Section
               -------------------
3.4 shall be due thirty (30) days following receipt by CoolSavings of
Netcentives' invoice.

     3.5  CoolSavings Merchants and Members.
          ---------------------------------

          (A)  Merchants.  CoolSavings may, at its option, provide CoolSavings
               ----------
Merchants with the right to award Points to Consumers pursuant to Section 4.6(C)
below. Notwithstanding this Section 3.5(A), as between CoolSavings and the
CoolSavings Merchants, all Points are deemed to be owned by CoolSavings.
CoolSavings acknowledges and agrees that Netcentives shall have the right to act
on Point deposit requests received from CoolSavings or any CoolSavings Merchants
which comply with the Manual and which reasonably appear to be valid, and
Netcentives shall not be liable in any manner for complying with such deposit
requests. Any award of Points by a CoolSavings Merchant or other participation
in the CoolSavings Program by a CoolSavings Merchant must be pursuant to a
written agreement between CoolSavings and such CoolSavings Merchant (the
"CoolSavings Merchant Agreement"). CoolSavings agrees that the CoolSavings
 ------------------------------
Merchant Agreement will: (i) be consistent with the terms of this Agreement;
(ii) require the CoolSavings Merchant to execute and comply with the terms of
the Merchant Software License and to pay Netcentives an annual maintenance fee
for the Software License, in an amount determined in accordance with the terms
of this Agreement; (iii) require the CoolSavings Merchant to comply with the
terms of the Manual; (iv) be assignable to Netcentives without the prior consent
of Merchant in the event of a Merchant Breach (as defined in this Section); (v)
specify that Netcentives is a third party beneficiary of the CoolSavings
Merchant Agreement; and (vi) require the CoolSavings Merchant to indemnify,
defend and hold harmless Netcentives, its successors, assigns, agents, officers,
directors, and employees, from and against any and all claims, losses, damages,
suits, judgments, costs and expenses (including litigation costs and reasonable
attorneys' fees) arising out of or relating to the CoolSavings Merchant's
failure to (a) comply with the terms of the Manual or the CoolSavings Merchant
Agreement or (b) pay the annual maintenance fees for the Licensed Software (if
applicable). CoolSavings shall use commercially reasonable efforts (excluding
litigation) to enforce the obligations of the CoolSavings Merchant described in
this Section 3.5(A). Netcentives makes no representations and assumes no
liability for the sufficiency or enforceability of the CoolSavings Merchant
Agreement.(B) Members. Netcentives acknowledges that CoolSavings may in its
              -------
discretion limit membership in the CoolSavings Program to residents of the
United States. CoolSavings agrees that membership in the CoolSavings Program,
and accrual and redemption of Points by Members or Consumers, will be subject to
a Member agreement, the form of which shall be approved by Netcentives (the
"CoolSavings Member Agreement")(which approval shall not be unreasonably
 ----------------------------
withheld or delayed), and to all applicable laws and regulations. Upon request,
Netcentives will provide CoolSavings with a sample merchant and/or member

                                      -9-
<PAGE>

agreement; however, Netcentives makes no representations and assumes no
liability for the sufficiency or enforceability of such samples, or for the
CoolSavings Member Agreement.

          (C)  Netcentives' Obligations.  Netcentives shall perform Standard
               ------------------------
Integrations for CoolSavings Partners as set forth in Section 4.8(A) and (B)
below.

          (D)  CoolSavings' Obligations.  CoolSavings shall be responsible for
               ------------------------
all aspects of billing, collection, sales, and marketing relationships with
CoolSavings Merchants. CoolSavings acknowledges and agrees that Netcentives
shall act on CoolSavings' instructions with respect to CoolSavings Merchants'
Promotions and Promotion Accounts (including without limitation, funding and
termination of such Promotion Accounts), and that Netcentives will not be liable
for any losses or damages arising from its acts in compliance with CoolSavings'
instructions. Notwithstanding the foregoing, Netcentives shall be under no
obligation to follow CoolSavings' instructions to transfer Points to any
Promotion Account(s) or to award Points to any Consumer, where the Master
Account balance contains an insufficient amount of Points.

     3.6  Rewards Redemption.
          ------------------

          (A)  Rewards Catalog.  Netcentives will be responsible for the set-up
               ---------------
of a basic Rewards Catalog. As of the Launch Date, the Rewards Catalog shall
include, subject to any applicable restrictions, not less than ninety (90)
Reward options from existing Netcentives suppliers and other suppliers for whom
Netcentives has completed the necessary technical integration of the Licensed
Software prior to the Launch Date.

          (B)  Rewards Suppliers.  Netcentives shall be responsible for
               -----------------
acquiring goods and services for inclusion in the Rewards Catalog, provided that
CoolSavings may also acquire goods and services for inclusion in the Rewards
Catalog should it so elect in its sole discretion. Suppliers of Rewards must
sign a binding contract with Netcentives (or CoolSavings, if and when
applicable), on terms substantially similar to Netcentives' standard
ClickRewards supplier contract, an example of which is attached hereto as
Exhibit G.  In addition, CoolSavings may contribute its own services as Rewards
---------
for the Rewards Catalog, provided that Netcentives receives the Guaranteed
Margin as set forth in Section 3.6(C) for each such Reward.

          (C)  Pricing of Rewards. The default Redemption Price for a Reward
               ------------------
will be the sum of: (i) the Reward Purchase Price; (ii) shipping, handling and
other fulfillment costs to be mutually agreed to by the parties but in no event
less than the actual out-of-pocket costs to the party sourcing the Reward; (iii)
all applicable taxes, and (iv) an amount equal to at least fifteen percent (15%)
of the Reward Purchase Price for the Reward as a guaranteed margin for
Netcentives(the "Guaranteed Margin"), which sum shall then be divided by the
RPV. Any additional costs (e.g., import tariffs) shall be paid for the by the
Member(s). Changes to the default Redemption Price shall be subject to mutual
agreement.

          (D)  Netcentives shall include fulfillment obligations in its
contracts with suppliers for the CoolSavings Program substantially similar to
those outlined in Exhibit G and reasonably enforce such obligations.

     3.7  Exclusivity.
          -----------
<PAGE>

          (A)  Definitions.  For purposes of this Section 3.7 only, "Points" are
               -----------                                    ----   ------
defined as units or stores of value that, when accumulated, may be later
exchanged or redeemed for rewards such as merchandise, services, or other types
of points. Points do not include dollar-off or percent-off coupons, discounts,
or free merchandise from merchants.

          (B)  Restrictions.  CoolSavings hereby agrees that, provided that
               ------------
Netcentives operates the CoolSavings Program in substantially the same manner as
set forth in the Manual (or as otherwise mutually agreed to in writing by the
parties), during the Term: (i) Netcentives will be the exclusive Points-based
loyalty, incentives, and/or rewards program provider for CoolSavings and all
CoolSavings Properties for all on-line and off-line activity for United States
residents, and (ii) except as otherwise expressly provided in Section 3.7(C)
below, CoolSavings will not negotiate nor enter into any agreement to develop,
directly or indirectly, nor will it develop itself, directly or indirectly, any
Points-based or digital currency-based loyalty, incentives and/or rewards
program for United States residents other than the CoolSavings Program (a "New
                                                                           ---
Program").
-------

          (C)  Development of New Program.
               --------------------------

          (i)  Notwithstanding Section 3.7(B) above, CoolSavings may commence
the development, directly or indirectly, of a New Program: (a) with a third
party, provided it notifies Netcentives in writing of the execution of any
agreement for a New Program no later than two (2) business days after execution
of such agreement, or (b) by itself, provided that it notifies Netcentives in
writing of the development of such New Program no later than one hundred twenty
(120) days prior to the implementation of such New Program.

          (ii) In the event that CoolSavings develops, directly or indirectly,
any New Program either during the Term of this Agreement or following the
expiration or termination of this Agreement, CoolSavings will not use,
incorporate or refer to the Licensed Software or Netcentives' Confidential
Information in the development, implementation, operation or administration of
such New Program.

          (D)  Exceptions.  Notwithstanding Section 3.7(B) above, CoolSavings'
               ----------
exclusivity commitment set forth in Section 3.7(B) shall not apply to: (i)
                                                         ---
CoolSavings' supply of any rewards or incentives for any third party-branded
credit card loyalty, incentives, or rewards programs; or (ii) any Points-based
offline loyalty, incentives and/or rewards program that Netcentives is unable to
operate, support and administer upon reasonable terms (an "Offline Program").
                                                           ---------------
CoolSavings will provide Netcentives with reasonable prior notice regarding the
creation of an Offline Program, and Netcentives shall have at least fifteen (15)
Business Days to notify CoolSavings in writing of its ability to support the
Offline Program proposed by CoolSavings and the proposed financial and
performance terms for doing so.  Failure of Netcentives to timely provide the
required notice shall be deemed its rejection of the offer to operate, support
and administer such Offline Program and CoolSavings shall be free to contract
with a third party for such Offline Program. Following CoolSavings' timely
receipt of such required notice, if the financial and performance terms proposed
by Netcentives satisfy this Section 3.7(D), the parties shall negotiate in good
faith an amendment to this Agreement covering such Offline Program.
Notwithstanding anything contained herein that can be construed to the contrary,
loyalty, incentives, and/or rewards programs, online and offline, that do not
                                                                          ---
involve Points are not covered by Section 3.7(D) or this Agreement.
<PAGE>

          (E)  Other Customers of Netcentives.  Nothing in this Agreement shall
prevent Netcentives from working with any third party to build and manage an
Incentives Management System.

     3.8  Reports.  Netcentives will provide reports via e-mail on a weekly
          -------
basis, which are substantially similar in form to the sample reports set forth
in Exhibit C.  Netcentives will provide, in a manner and format to be mutually
   ---------
agreed upon by the parties in writing prior to the Launch Date, a daily data
feed of any Member-level transactional data compiled by Netcentives during the
Term.

     3.9  Customer Service.
          ----------------

          (A)  Obligations.  All customer service inquiries related to the
               -----------
CoolSavings Program will be directed to Netcentives, and Netcentives shall
provide first line support via e-mail during Netcentives' regular business hours
to Members for questions relating to Consumer Point balances and Accounts, and
Rewards fulfillment. Netcentives will forward inquiries regarding the
CoolSavings Program to CoolSavings following reasonable verification by
Netcentives that the problem is not being caused by Netcentives. In the event of
a dispute between a Consumer and a CoolSavings Merchant, CoolSavings shall be
responsible for attempting to resolve such dispute with the CoolSavings
Merchant, with reasonable assistance to be provided by Netcentives. Netcentives
shall have no obligation to provide customer service for any inquiries not
relating to the CoolSavings Program. CoolSavings shall post clear messaging
regarding the use of the CoolSavings Program customer service contact
information (the "CS Contact") provided on the CoolSavings Site (e.g., "This
                  ----------
contact information is ONLY for the CoolSavings Program. For all other
inquiries, contact . . ."), the intent of which will be to minimize the number
of non-CoolSavings Program-related inquiries addressed to Netcentives.
CoolSavings will discuss the location and text of such messaging with
Netcentives prior to its posting of the same. The CS Contact will be posted only
on the CoolSavings Program Pages, and on no other pages of the CoolSavings Site.

          (B)  Fees.  Netcentives will provide Consumers with customer service
               ----
as set forth in Section 3.9(A) above in accordance with the pricing schedule set
forth in Exhibit D2.
         ----------

          (C)  Service Level.  Both parties shall abide by the customer service
               -------------
provisions set forth in the Manual, and shall work together to promptly resolve
customer service disputes in a prompt and efficient manner.  In the event that
CoolSavings fails to respond to Netcentives' request for assistance with a
customer service complaint within five (5) Business Days after notice,
Netcentives shall have the right to award the disputed or otherwise applicable
number of Points directly from the Promotion Account or the Master Account to
the Consumer making such complaint.

          (D)  Consumer Dispute Resolution.  CoolSavings will cooperate with
               ---------------------------
Netcentives to resolve in good faith any Consumer disputes related to the
CoolSavings Program or its Promotion(s). In the event that a Consumer complaint
arises out of a dispute over whether the Consumer sufficiently completed a
Qualifying Activity, CoolSavings will have five (5) Business Days from receipt
of notification of such complaint to investigate, contact such Consumer, and
attempt to resolve such dispute in good faith. If CoolSavings fails to make such
contact within the specified time period, Netcentives may credit the disputed
amount of Points to the applicable Consumer Account, and debit the Promotion
Account accordingly. If CoolSavings is unable to resolve the dispute despite a
good faith effort to do so, CoolSavings' final determination of whether the
Qualifying Activity was sufficiently completed by Consumer will control, and
Netcentives will transfer Points accordingly.

                                     -12-
<PAGE>

     3.10  Consulting Services Agreement.  Netcentives and CoolSavings
           -----------------------------
acknowledge and agree that pursuant to a certain independent Netcentives Inc.
Fixed Quotation Consulting Agreement dated March 31, 2000 (the "Consulting
                                                                ----------
Services Agreement") which has been executed between the parties, Netcentives
------------------
may provide services regarding the CoolSavings Program. CoolSavings understands
and agrees that the Consulting Services Agreement is a separate and independent
contractual obligation from this Agreement and any amendment hereto relating to
the CoolSavings Program. CoolSavings shall not withhold payments that are due
and payable pursuant to this Agreement or amendment(s) hereto because of the
status of work performed under the Consulting Services Agreement. In addition,
the parties acknowledge that: (i) the ability to provide such services is not
exclusive or specific to Netcentives; and (ii) such services are commercially
available from a variety of third party service providers.

     3.11  Additional Obligations of the Parties.
           -------------------------------------

           (A) Testing of CoolSavings Program.  CoolSavings shall have the right
               ------------------------------
to test, review and evaluate the performance of the CoolSavings Program for a
period of ninety (90) days following the Launch Date (the "Testing Period") to
                                                           --------------
determine whether the CoolSavings Program materially performs in accordance with
the Specifications. If CoolSavings fails to notify Netcentives within the
Testing Period of any material failure of the CoolSavings Program to perform in
accordance with the Specifications, then the CoolSavings Program shall be deemed
accepted at the end of the Testing Period. If CoolSavings determines within the
Testing Period that the CoolSavings Program materially fails to perform in
accordance with the Specifications, CoolSavings will provide Netcentives with
prompt written notice describing the material nonconformities in detail. With
the reasonable assistance and cooperation of CoolSavings, Netcentives shall, at
its sole expense, use commercially reasonable efforts to correct the material
nonconformities identified by CoolSavings within thirty (30) days of receipt of
CoolSavings' notice, unless the parties mutually agree to extend such period in
writing. In the event Netcentives fails to correct the material nonconformities
identified by CoolSavings within sixty (60) days of receipt of CoolSavings'
notice, CoolSavings may, at its option, immediately terminate this Agreement.
CoolSavings shall have the right to shut down the CoolSavings Program while
Netcentives cures the identified problems, and in the event CoolSavings does so,
all time periods for performance and operation of the CoolSavings Program under
this Agreement (including the valid lives of Points in the Master Account and
all Promotion Accounts) shall be extended for a period equal to the period
during which the CoolSavings Program was shut down. Should CoolSavings terminate
this Agreement pursuant to this Section, then Netcentives shall pay CoolSavings,
upon demand, (i) the sum of one hundred thousand dollars ($100,000), as
liquidated damages, and not as a penalty, and (ii) refund all sums paid for
Points which have not been distributed to Consumer Accounts. Provided
Netcentives promptly pays such amounts, subsections (i) and (ii) hereinabove
shall be CoolSavings sole remedies in the event of termination under this
Section 3.11(A).

          (B)  Program Web Site.  CoolSavings will provide to Netcentives the
               ----------------
deliverables set forth in Exhibit I, in accordance with the schedule and the
                          ---------
terms set forth therein.

          (C)  Updates to Program Web Site.  As part of its ongoing operation of
               ---------------------------
the CoolSavings Program, Netcentives will update not less than once every two
weeks those web pages hosted by Netcentives in connection with the operation of
the CoolSavings Program; provided, however, that in the first Quarter following
the Launch Date, such web pages may be updated more frequently as mutually
agreed to by the parties. Netcentives will provide up to twenty (20) hours of

                                     -13-
<PAGE>

such services per update at no additional charge. Additional hours will be
billed in accordance with the schedule set forth in Exhibit D1. Notwithstanding
                                                    ----------
the foregoing, to the extent that any such web page updating services include
the development or creation of an Error Correction by Netcentives, then
Netcentives shall not bill CoolSavings for the time spent by Netcentives to
develop or create such Error Correction, nor shall such time apply towards the
twenty (20) hours of web page updating services to be provided free of charge.
To the extent that any such web page updating services include the cure of any
problems or defects that do not rise to the level of an Error or an Error
Correction, then such time apply towards the twenty (20) hours of web page
updating services to be provided free of charge.

          (D)  Marketing Consulting Services.  As part of its ongoing operation
               -----------------------------
of the CoolSavings Program, Netcentives will provide up to twenty (20) hours of
base-level marketing consulting services per Quarter at no charge. Additional
hours of marketing consulting services will be charged per the fee schedule set
forth in Exhibit D1. Marketing agency services and campaign management services
         ----------
are also available from Netcentives, the details and pricing of which shall be
provided to CoolSavings on request.

          (E)  Administration.  Netcentives will manage Point creation, Member
               --------------
sign-up, tracking, Point balances, statement presentation, Rewards redemption
requests, and fulfillment.

          (F)  CoolSavings Software Integration and Technical Consulting.
               ---------------------------------------------------------
CoolSavings will install the Licensed Software on its system in accordance with
the terms of the Manual and the documentation provided with the Licensed
Software. Netcentives will provide the systems integration consulting reasonably
necessary to integrate the Licensed Software into CoolSavings' systems (the
"Integration Services"). Such services will be provided on-site at mutually
 --------------------
agreed upon times and locations. CoolSavings may request additional systems
integration consulting services. The rates for such services will be in
accordance with the fee schedule set forth in Exhibit D1. Netcentives agrees to
                                              -----------
provide such services in a professional and workmanlike manner, but in no event
warrants the outcome of any such services. To the extent that any such systems
integration consulting services include the development or creation of an Error
Correction by Netcentives, then Netcentives shall not bill CoolSavings for the
time spent by Netcentives to develop or create such Error Correction.

          (G)  International Programs.  In the event that CoolSavings decides to
               ----------------------
enter into an agreement with a third party for the implementation and management
of an international loyalty program, CoolSavings agrees that it shall obtain the
prior written approval of Netcentives if it wishes to do any of the following:
(i) include Points in the currency for such third party international loyalty
program, or permit such currency to be convertible into Points; (ii) any joint
promotions involving both the CoolSavings Program and such international loyalty
program; (iii) use of the Licensed Software, in whole or in part, to implement,
operate or administer any part of such international loyalty program; or (iv)
any express endorsement of such international loyalty program by Netcentives.
Netcentives makes no representations regarding the legality of the operation of
the CoolSavings Program in any international territory, and CoolSavings shall be
solely responsible for any liability arising from its decision to operate any
international loyalty program.

     3.12.  Performance Standards.  Following the expiration of the Testing
            ---------------------
Period, Netcentives shall use best efforts to satisfy the performance standards
set forth in Exhibit N ("Performance Standards"). In the event Netcentives fails
             ---------
to meet any Performance Standard, CoolSavings shall provide written notice of
the specific failure and Netcentives shall promptly initiate a cure of such

                                     -14-
<PAGE>

failure and complete such cure as soon as practicable. Three (3) failures of
Netcentives to meet all applicable Performance Standards in any consecutive
three (3) month period shall be considered a material breach of this Agreement
not subject to cure, and entitle CoolSavings to immediately terminate this
Agreement pursuant to Section 5.2(A)(i). Netcentives shall not be responsible
for, nor liable for any losses or damages relating to, any performance
degradation due to technical problems with the Internet or for any Force Majeure
Condition (as defined in Section 7.10).

     3.13.  Software Transmission.  Netcentives shall use commercially
            ---------------------
reasonable efforts to minimize the impact of the transmission speed of the
Licensed Software on the operation of the Coolsavings Program through future
releases of the Licensed Software.  Coolsavings will use commercially reasonable
efforts to minimize the impact of multiple earning transactions during any one
Member's visit to the Coolsavings site in future enhancements to the Coolsavings
Program.  Each party shall provide reasonable prior notice for changes to the
Licensed Software or the Coolsavings Program to achieve the intent of this
paragraph.

                                  Section IV
                            Purchase and Sale; Fees

     4.1    Purchase and Sale.  Subject to the terms and conditions of this
            -----------------
Agreement, Netcentives agrees to sell to CoolSavings, and CoolSavings agrees to
purchase from Netcentives, Points.

     4.2    Payment. Unless otherwise specified herein, all payments will be due
            -------
thirty (30) days from CoolSavings' receipt of Netcentives' invoice.

     4.3    Crediting of Points.  Points will be Minted within five (5) Business
            -------------------
Days of Netcentives' receipt of CoolSavings' payment.

     4.4    Pricing of Points.
            -----------------

            (A) Price.  In consideration for the license granted to the Patents
                -----
hereunder, and for the Points accounting, management, and maintenance services
provided by Netcentives hereunder, CoolSavings will pay Netcentives the RPV plus
a mark-up equal to twenty-six percent (26%) of the RPV (the "Mark-Up") for each
                                                             -------
Point Minted during the Term. The RPV plus the Mark-Up shall be deemed to be the
"Price" per Point.
 -----

            (B) Refunds.  In the event of a termination of this Agreement (i)
                -------
pursuant to Section 3.3(F), (ii) 3.11 (A), or (ii) by CoolSavings pursuant to
Section 5.2(A) or (B), then CoolSavings shall be entitled to a refund of the
Purchase Price paid for all Points purchased by CoolSavings that have not been
transferred to Consumers Accounts as of the effective date of termination of:
(x) this Agreement; (y) the Final Promotions Period, if applicable; or (z) the
Extended Service Period, if applicable; whichever is later in time. In the event
of the expiration or any other termination of this Agreement, CoolSavings shall
be entitled to a refund of the Purchase Price paid for all Points purchased by
CoolSavings during the Final Promotions Period, if applicable.

            (C) Taxes.  Any prices quoted herein are net of any taxes, levies,
                -----
imposts, deductions, charges or withholdings (collectively, the "Taxes") on the
                                                                 -----
sale or distribution of Points. In

                                     -15-
<PAGE>

the event that Taxes are imposed on the sale of Points, CoolSavings shall be
solely responsible for remitting any such Taxes to the appropriate government
authority.

     4.5  Guaranteed Commitments.  In consideration for Netcentives' provision
          ----------------------
of continuing support and capacity for the CoolSavings Program, during the Term,
CoolSavings will make the following Guaranteed Purchases during the Term:

          (A) First Contract Year.  During the first Contract Year, CoolSavings
              -------------------
will purchase a number of Points whose total RPV and associated Mark-Ups equals
at least one million dollars ($1,000,000).  The first payment of two hundred
fifty thousand dollars ($250,000), shall be due and payable five (5) Business
Days before the Target Launch Date.  The balance of the Guaranteed Purchase
commitment for the first Contract Year shall be made in three (3) installments
of two hundred fifty thousand dollars ($250,000) each, due on the first day of
each of the second, third and fourth Quarters of the first Contract Year, unless
accelerated due to a higher consumption rate in accordance with Section 4.6(B).

          (B) Second Contract Year.  During the second Contract Year,
              --------------------
CoolSavings will purchase a number of Points whose total RPV and associated
Mark-Ups equals at least two million dollars ($2,000,000).  The Guaranteed
Purchase commitment for the second Contract Year shall be made in four (4)
installments of five hundred thousand dollars ($500,000) each, due on the first
day of each Quarter during the second Contract Year, unless accelerated due to a
higher consumption rate in accordance with Section 4.6(B).

     4.6  Accounts and Point Orders.
          -------------------------

          (A) Order and Acceptance.  In the event that CoolSavings wishes to, or
              --------------------
is required to, purchase Points in addition to the Guaranteed Purchase,
CoolSavings shall deliver orders in writing to Netcentives for Points (the
"Orders").  The Orders shall specify, at a minimum, the number of Points to be
 ------
ordered, and the date of the Order.  If CoolSavings wishes to immediately
transfer the Points to a Promotion Account, CoolSavings may include such
transfer request in the Order, and shall specify the Promotion Account to which
the Points should be credited.

          (B) Account Balance.  CoolSavings agrees to maintain a sufficient
              ----------------
amount of Points in CoolSavings' Accounts to provide for the award of Points to
Consumers entitled to receive them, as set forth in this Section.  Netcentives
will determine the expected weekly consumption of Points based on past trends
and forecasted usage of Points in Promotions (the "Weekly Consumption Rate").
                                                   -----------------------
At all times, CoolSavings shall maintain a minimum account balance of Points in
its Master Account equal to the greater of (a) four (4) times the Weekly
Consumption Rate for the Master Account, or (b) five million (5,000,000) Points
(the "Minimum Account Balance"); provided, however, that until Netcentives makes
      -----------------------    -----------------
a determination of the Weekly Consumption Rate, the Minimum Account Balance in
the Master Account shall be five million (5,000,000) Points.  Netcentives will
notify CoolSavings when the applicable Master Account balance is approaching six
(6) times the Weekly Consumption Rate, and will invoice CoolSavings for
approximately four (4) weeks worth of additional Points.  Payment of such Points
will be due within thirty (30) days of Netcentives' invoice, provided, however,
                                                             -----------------
that in the event that the Master Account balance falls below the Minimum
Account Balance, payment shall be due immediately.  Netcentives shall have the
right, in its discretion, to transfer Points from the Master Account to a
Promotion Account to keep such Promotion Account from being depleted.  Such
transfers, if any, will be reported to CoolSavings.

                                      -16-
<PAGE>

          (C) Merchant Distribution of Points.  CoolSavings shall be responsible
              -------------------------------
for granting to CoolSavings Merchants the right to distribute Points.  Any fees
charged by CoolSavings to such CoolSavings Merchants shall be at CoolSavings'
sole discretion.  Points purchased by CoolSavings which are distributed by
CoolSavings Merchants will count towards CoolSavings' Guaranteed Purchase
commitments.

          (D) Account Transfer Requests.  Subject to Section 4.6(B) above,
              -------------------------
CoolSavings may, upon notice to Netcentives, transfer Points between
CoolSavings' Accounts, or from CoolSavings' Accounts to Promotion Accounts held
for the benefit of CoolSavings Merchants.  Such notice shall be in the form of
an Order, and shall be subject to the terms of Section 4.6(A).

     4.7  Breakage.  CoolSavings and Netcentives will share equally in Breakage.
          --------
Within thirty (30) days following the end of each Quarter, Netcentives will
credit to CoolSavings' Master Account an amount of Points whose Price is equal
to fifty percent (50%) of the Breakage occurring in that Quarter.  The
provisions of this Section 4.7 shall not apply to:  (i) any Cancelled Points,
(ii) any Points transferred to a new CoolSavings loyalty program as set forth in
Section 5.6, or (iii) any conversions of Points into ClickMiles.

     4.8  Merchant Integration and Maintenance.
          ------------------------------------

          (A) Definitions.  For purposes of this Agreement:
              -----------

              (i)    a "Standard Merchant Integration" shall include: (1)
                        -----------------------------
cursory prior review by Netcentives technical staff of potential CoolSavings
Merchants for the purpose of advising CoolSavings on compatibility and potential
integration issues; and (2) any Netcentives technical integration work, up to
ten (10) hours per CoolSavings Merchant, necessary to place the Licensed
Software demonstrably in service prior to the start date of the applicable
CoolSavings Promotion;

              (ii)   a "Standard Supplier Integration" shall include: (1)
                        -----------------------------
cursory prior review by Netcentives technical staff of potential CoolSavings
Suppliers for the purpose of advising CoolSavings on compatibility and potential
integration issues; and (2) any Netcentives technical integration work, up to
ten (10) hours per CoolSavings Supplier, necessary to enable electronic data
transmission in a file format to be determined by Netcentives;

              (iii)  "Standard Integrations" shall mean, collectively, Standard
                      ---------------------
Merchant Integrations and Standard Supplier Integrations; and

              (iv)   "Multiple Currency Integration" shall mean the integration
                      -----------------------------
or activation of a version of the Licensed Software that enables the awarding of
Points by a CoolSavings Merchant who has already had the Licensed Software
installed and integrated with its systems; provided that such CoolSavings
Merchant is a merchant in good standing in the ClickRewards Program or in
another loyalty, incentives or rewards program operated by Netcentives.

              Standard Integrations shall not include any custom software
development services, which shall be available at the applicable rates set forth
in Exhibit D1.
   ----------

          (B) Integration Fees.  Netcentives will provide up to thirty (30)
              ----------------
Standard Integrations for CoolSavings Partners at no charge, provided that:

                                      -17-
<PAGE>

              (i)    a Standard Supplier Integration performed for CoolSavings
itself for the purpose of enabling CoolSavings to supply Rewards for the
CoolSavings Program shall not count towards the thirty (30) included Standard
Integrations;

              (ii)   any Standard Merchant Integrations performed for
CoolSavings itself for the purpose of enabling CoolSavings to award Points for
the CoolSavings Program shall not count towards the thirty (30) included
Standard Integrations;

              (iii)  only five (5) of the thirty (30) included Standard
Integrations shall be Standard Supplier Integrations;

              (iv)   if any CoolSavings Partner is both a CoolSavings Merchant
and a CoolSavings Supplier, then a Standard Merchant Integration performed for
that CoolSavings Partner shall count as one Standard Integration, and a Standard
Supplier Integration for that CoolSavings Partner shall also count as one
Standard Integration; and

              (v)    if prior approved in writing by CoolSavings, CoolSavings
shall reimburse Netcentives for reasonable expenses incurred in providing such
services (including, without limitation, travel and lodging expenses).

          Initial setup, Standard Integrations of CoolSavings Partners in excess
of the thirty (30) included Standard Integrations, Standard Supplier
Integrations of CoolSavings Suppliers in excess of the five (5) included
Standard Supplier Integrations, and any integration services that are not
Standard Integration services will be available at the rates set forth in the
pricing schedule in Exhibit D2.
                    ----------

          (C) Multiple Currency Integrations.  Netcentives shall be capable of
              ------------------------------
performing Multiple Currency Integrations within 90 days of the Effective Date
and shall perform the same upon request by CoolSavings. In the event that
Netcentives performs a Multiple Currency Integration for any CoolSavings
Merchant, then at CoolSavings' election either: (i) such Multiple Currency
Integration shall count as one-half (1/2) of a Standard Integration for purposes
of the thirty (30) included Standard Integrations; or (ii) CoolSavings shall pay
the applicable fees for such Multiple Currency Integration set forth on Exhibit
                                                                        -------
D2; provided, however, that if Netcentives has already performed the thirty (30)
--
included Standard Integrations, then CoolSavings must pay the applicable fees
for such Multiple Currency Integration.

          (D) Maintenance Fees.  CoolSavings agrees to pay Licensed Software
              ----------------
maintenance fees for any CoolSavings Merchants at the rates set forth in Exhibit
D2 if CoolSavings fails to (a) require the CoolSavings Merchant to pay such fees
in the CoolSavings Merchant Agreement or (b) include the CoolSavings Merchant's
indemnity to Netcentives for such maintenance fees as required by Section
3.5(A)(vi).

     4.9  Reversals and Adjustments.  Provided that CoolSavings and CoolSavings
          -------------------------
Merchants are using the Licensed Software to process Reversals and Adjustments,
all fees for such Reversals and Adjustments shall be waived.  If CoolSavings or
CoolSavings Merchants are using any other technology to process Reversals and
Adjustments, CoolSavings shall pay to Netcentives fees for each Reversal and/or
Adjustment in according with price schedule set forth in Exhibit D2.
                                                         ----------

                                      -18-
<PAGE>

                                   Section V
                              Term and Termination

     5.1  Term.  This Agreement will become effective as of the Effective Date
          -----
and, unless sooner terminated pursuant to Section 5.2, shall remain in effect
for a period of two (2) years following the first day of the first month
immediately following the Launch Date (the "Initial Term").  The parties agree
                                            ------------
to begin discussing renewal in good faith at least one hundred and twenty (120)
days prior to the end of the Initial Term.  For purposes of this Agreement,
"Term" means the Initial Term together with any extension terms.
 ----

     5.2  Termination.
          -----------

          (A) This Agreement may be terminated immediately by a party upon
written notice for the following:

              (i)    if the other party defaults in the performance of any
material provision of this Agreement, which default is not cured within thirty
(30) days after written notice from the non-defaulting party;

              (ii)   if such party reasonably detects, and reasonably
substantiates to the other party, fraud or intentional abuse on the part of the
other party with regard to the distribution of Points or the operation of any
Promotion;

              (iii)  if the other party becomes insolvent, files a petition in
bankruptcy, which is not dismissed within ninety (90) days of commencement, or
makes an assignment for the benefit of its creditors; or

              (iv)   as otherwise specifically authorized by this Agreement.

          (B) CoolSavings may terminate this Agreement immediately upon written
notice in the event of a Sale of Netcentives to a Direct Competitor of
CoolSavings.  Netcentives will provide CoolSavings with written notice of any
such Sale within one (1) business day of entering into a definitive agreement
for such Sale.

          (C) Netcentives may terminate this Agreement immediately upon written
notice in the event of a Sale of CoolSavings to a Direct Competitor of
Netcentives.  CoolSavings will provide Netcentives with written notice of any
such Sale within one (1) business day of entering into a definitive agreement
for such Sale.

     5.3  Final Promotions Period.
          -----------------------

          (A) Applicability.  The parties may implement a final promotions
              -------------
period of up to ninety (90) days, which period shall commence upon the date that
notice of termination is provided under Section 5.2 (the "Final Promotions
                                                          ----------------
Period"), in the following cases and pursuant to the following terms:
------

              (i)    In the event that this Agreement is terminated by
CoolSavings for Netcentives' breach pursuant to Section 5.2(A)(i) or (iv) and
CoolSavings wishes to implement a Final

                                      -19-
<PAGE>

Promotions Period, then CoolSavings shall so notify Netcentives in CoolSavings'
initial notice of default required by Section 5.2(A)(i) or (iv). Such notice
shall also specify the length of the Final Promotions Period. In the event that
Netcentives cures the default in accordance with Section 5.2(A)(i), then this
Agreement shall continue in full force and effect, and no Final Promotions
Period shall be implemented at that time. In the event that Netcentives fails to
cure the default in accordance with Section 5.2(A)(i), then the parties shall
implement the Final Promotions Period, and this Agreement shall not be deemed to
have terminated until the expiration of the Final Promotions Period;

              (ii)   In the event that this Agreement is terminated by
CoolSavings for Netcentives' breach pursuant to Section 5.2(A)(ii) Section
3.3(F), or Section 3.11(A), and CoolSavings wishes to implement a Final
Promotions Period, then CoolSavings shall so notify Netcentives in CoolSavings'
notice of immediate termination required by Section 5.2(A)(ii), Section 3.3(F),
or Section 3.11(A). Such notice shall also specify the length of the Final
Promotions Period. In this event, this Agreement shall not be deemed to have
terminated until the expiration of the Final Promotions Period;

              (iii)  In the event that CoolSavings terminates this Agreement
upon a Sale of Netcentives to a Direct Competitor of CoolSavings pursuant to
Section 5.2(B) and CoolSavings wishes to implement a Final Promotions Period,
then CoolSavings shall so notify Netcentives in CoolSavings' termination notice
required by Section 5.2(B). Such notice shall also specify the length of the
Final Promotions Period. In this event, this Agreement shall not be deemed to
have terminated until the expiration of the Final Promotions Period; and

              (iv)   In the event that the Agreement is not earlier terminated
pursuant to Section 5.2 and the parties have not agreed upon the renewal terms
pursuant to Section 5.1 within ninety (90) days prior to the end of the Initial
Term, then the parties shall implement a Final Promotions Period for the
remaining ninety (90) days of the Initial Term.

          (B) Terms of the Final Promotions Period.  During the Final Promotions
              ------------------------------------
Period:

              (i)    the parties will work together to inform Members that the
Program is being discontinued;

              (ii)   CoolSavings may run final Promotions, provided that such
Promotions end no later than the expiration of the Final Promotions Period; and

              (iii)  Upon expiration of the Final Promotions Period, refunds, if
any, of sums paid for Points shall be determined by the terms of Section 4.4(B).

     5.4  Effect of Termination or Expiration.  Upon the expiration of this
          -----------------------------------
Agreement or any termination of this Agreement, the following shall apply:

          (A) Netcentives will credit the Consumer Accounts of Consumers for
which CoolSavings has requested an award of Points prior to the effective date
of termination or expiration;

          (B) Unless Section 5.5 or 5.6 applies, all Points held in Consumer
Accounts shall expire, and the terms of Section 4.7 will apply to any Breakage
resulting from such expiration

                                      -20-
<PAGE>

          (C) CoolSavings will shut down any Promotions, and no Points other
than those earned prior to the effective date of expiration or termination will
be distributed to Consumer Accounts;

          (D) Netcentives will no longer be obligated to make any sales of
Points to CoolSavings;

          (E) Netcentives will refund any monies owing to CoolSavings pursuant
to Section 4.4B or as otherwise required by the terms of this Agreement;

          (F) Subject to Section 5.5(A) below, all license grants pursuant to
Section 2 and Section 6.4 shall immediately terminate;

          (G) Subject to Section 5.6(C)(ii) below, each party shall return or,
at the disclosing party's request, destroy the Confidential Information of the
other party;

          (H) At CoolSavings' request and subject to payment of the applicable
fees set forth in Exhibit D3, any Member Data not previously provided to
                  ----------
CoolSavings pursuant to Section 3.8 shall be transferred to CoolSavings in the
format last used pursuant to Section 3.8 or such other mutually agreed to
format; and

          (I) Sections 1 (Definitions), 2.4 (Ownership of Technology), 3.3(F)
(Manual), 5.4 (Effect of Termination or Expiration), 5.5 (Extended Service
Period), 5.6 (Transfer to a New Program), 6.1 (Confidential Information), 6.4(C)
(Ownership), 7.2 through 7.13 (Miscellaneous), and any payment obligations
accrued as of the effective date of expiration or termination, shall survive
termination or expiration of this Agreement.

     5.5  Extended Service Period.  Upon the expiration of this Agreement or any
          -----------------------
termination of this Agreement, CoolSavings may elect to implement an extended
service period of up to ninety (90) days (the "Extended Service Period") during
                                               -----------------------
which Netcentives shall still provide certain services set forth on Exhibit D3
in connection with the CoolSavings Program, subject to CoolSavings' payment of
the applicable fees set forth in Exhibit D3.  In the event that the parties
                                 ----------
establish an Extended Service Period in accordance with this Section, the
following shall apply, in addition to the obligations of Section 5.4 above:

          (A) Subject to the payment of the Extended Service Period fees
pursuant to Section 5.5(B), the patent licenses granted pursuant to Section 2.1
and the trademark licenses granted pursuant to Section 6.4 shall remain in
effect until the expiration of the Extended Service Period, at which time such
license grants shall immediately terminate;

          (B) In consideration of the continuation of the patent and trademark
licenses and the services to be provided by Netcentives during the Extended
Service Period, CoolSavings shall pay Netcentives the Extended Service Period
fees set forth in Exhibit D3; and
                  ----------

          (C) At the end of the Extended Service Period:

                                      -21-
<PAGE>

              (i)    Unless Section 5.6 applies, all Points held in Consumer
Accounts shall immediately expire, and the terms of Section 4.7 will apply to
any Breakage resulting from such expiration; and

              (ii)   At CoolSavings' request and subject to payment of the
applicable fees set forth in Exhibit D3, all Member Data shall be transferred to
                             ----------
CoolSavings in the format last used pursuant to Section 3.8 or such other
mutually agreed to format.

     5.6  Transfer to a New Program.  In the event that, upon expiration or
          -------------------------
termination of this Agreement or expiration of the Extended Service Period,
CoolSavings has created or is creating a replacement loyalty program in which
Members will continue to participate, then the following shall apply, in
addition to the obligations set forth in Section 5.4 above:

          (A) At CoolSavings' request and subject to payment of the applicable
fees set forth in Exhibit D3, all Member Data shall be transferred to
                  ----------
CoolSavings in  the format last used pursuant to Section 3.8 or such other
mutually agreed to format ;

          (B) CoolSavings shall transfer Members' Point balances to accounts in
the new loyalty program;

          (C) Points remaining in circulation shall be treated as follows:

              (i)    All Points transferred will be flagged with their previous
expiration dates;

              (ii)   Netcentives will retain all RPV for flagged Points not
redeemed by their previous expiration dates; and

              (iii)  Netcentives will pay CoolSavings within thirty (30) days of
invoice the RPV upon redemption of flagged Points under the new loyalty program.
Flagged Points will be deemed to be used prior to points accrued under the new
loyalty program for purposes of this Section 5.6(C); and

          (D) In consideration of the services to be provided by Netcentives in
connection with the program transfer, CoolSavings will pay to Netcentives
program transfer fees set forth on Exhibit D3 attached hereto.
                                   ----------

                                   Section VI
                            Proprietary Information

     6.1  Confidential Information.  Each party agrees not to use any
          ------------------------
Confidential Information disclosed to it by the other party for its own use or
for any purpose other than to carry out its obligations under this Agreement.
Neither party will disclose any Confidential Information of the other party to
third parties or to employees of the party receiving Confidential Information,
other than employees who are required to have the information in order to carry
out such party's obligations under this Agreement.  Each party agrees that it
will take all reasonable measures to protect the secrecy

                                      -22-
<PAGE>

of and avoid disclosure or use of Confidential Information of the other party in
order to prevent it from falling into the public domain or the possession of
persons other than those persons authorized under this Agreement to have any
such information, including (without limitation) ensuring that recipients of the
disclosing party's Confidential Information adhere to confidentiality terms in
content substantially similar to the terms in this Agreement. Such measures
shall include the highest degree of care that the receiving party utilizes to
protect its own Confidential Information of a similar nature. Each party agrees
to notify the other in writing of any misuse or misappropriation of Confidential
Information of the disclosing party that may come to the receiving party's
attention. The terms of this Agreement, any information contained in the reports
or the data feed provided to CoolSavings pursuant to Section 3.8, and any notice
provided by a party pursuant to Sections 5.2(C) and/or (D) will be considered
Confidential Information under the definition set forth herein. Notwithstanding
the foregoing, the disclosure of Confidential Information pursuant to subpoena,
court order, or any law, rule or regulation shall not be deemed a violation
hereof.

     6.2  Member Information.
          ------------------

     (A)       Netcentives shall maintain and manage the Member Database on
               behalf of CoolSavings.

     (B)       CoolSavings will retain ownership of all information: (i) in the
               Member Information Database; and (ii) regarding Members obtained
               directly or indirectly from CoolSavings as a result of this
               Agreement (including but not limited to Member Data); and all
               such information is deemed to be Confidential Information.
               Notwithstanding the foregoing, upon obtaining CoolSavings' prior
               written consent (which consent CoolSavings shall not unreasonably
               withhold), Netcentives shall have the right to use aggregate
               information and results regarding the CoolSavings Program for the
               purposes of marketing its own products and services, provided
               that no such information shall contain any identifying
               information about individual Consumers or the CoolSavings
               Program. Other than its maintenance and management of the Member
               Information Database, Netcentives shall have no direct access to
               or right to use any information in the Member Information
               Database or regarding Members obtained directly or indirectly
               from CoolSavings as a result of this Agreement (including but not
               limited to Member Data), unless otherwise authorized by a Member.

     (C)       Notwithstanding anything in this Section 6.2, nothing in this
               Agreement shall give CoolSavings any rights to any information
               relating to consumers participating in other programs run by
               Netcentives, including without limitation the ClickRewards
               Program, that was not obtained directly or indirectly from
               CoolSavings as a result of this Agreement (including but not
               limited to Member Data) (the "Netcentives Member Information"),
                                             ------------------------------
               even if such information also relates to a Member. Netcentives
               shall retain complete and exclusive ownership of all Netcentives
               Member Information.

     6.3  Publicity.  The parties shall issue mutually agreeable press releases
          ---------
promptly following each of the following events:  (i) the execution of
this Agreement by both parties, (ii) the launch of the

                                      -23-
<PAGE>

CoolSavings Program, and (iii) the achievement of certain mutually agreeable
milestones. The parties also shall, at mutually agreeable times, issue other
mutually agreeable press releases that may, among other things, confirm the
existence of a relationship between the parties. Neither party shall issue a
press release or make any statement to the general public concerning this
Agreement, or the relationship created hereby, without the express prior written
consent of the other party, which consent shall not be unreasonably withheld or
delayed; provided, however, that each party may make such disclosures required
by law or that such party reasonably determines is required for any governmental
or regulatory filings, including but not limited to disclosures of Confidential
Information, without the prior written consent of the other party.

     6.4  Trademarks.
          ----------

          (A) CoolSavings Marks. CoolSavings hereby grants to Netcentives a
              -----------------
revocable, limited, non-exclusive, nontransferable license, without the right to
sublicense, to use, reproduce, display, and transmit the CoolSavings Marks in
Netcentives' promotional materials (subject to obtaining CoolSavings' prior
written approval of each such use) and on the CoolSavings Program web site,
provided, however, that (a) any use of the CoolSavings Marks shall be for the
-----------------
purpose of promoting the CoolSavings Program or reflecting the relationship
between the parties, and (b) such use shall be in conformance with the style
guide of CoolSavings, as amended from time to time, or as otherwise approved in
writing by CoolSavings.

          (B) Netcentives Marks.  Netcentives hereby grants to CoolSavings a
              -----------------
revocable, limited, non-exclusive, nontransferable license, with the right to
sublicense to CoolSavings Merchants, to use, reproduce, display, and transmit
the Netcentives Marks in CoolSavings' promotional materials (subject to
obtaining Netcentives' prior written approval of each such use) and on the
CoolSavings Program web site, provided, however, that (a) any use of the
                              -----------------
Netcentives Marks shall be for the purpose of promoting the CoolSavings Program
or reflecting the relationship between the parties, and (b) such use shall be in
conformance with the style guide of Netcentives, as amended from time to time,
or as otherwise approved in writing by Netcentives.

          (C) Ownership.  Nothing herein shall be deemed to grant either party
              ---------
any ownership rights in the Marks of the other party or deemed to grant any
rights in any Marks other than those provided by the providing party.

                                  Section VII
                                 Miscellaneous

     7.1  Representations and Warranties.
          ------------------------------

          (A) By Netcentives.  Netcentives warrants that the CoolSavings Program
              --------------
will operate in substantially the same manner as is represented in the Manual.

          (B) By CoolSavings.  CoolSavings warrants that:  (i) any Promotion
              --------------
will be operated in substantial conformance with the Manual at all times; and
(ii) it will make no representations and warranties to CoolSavings Merchants or
Members in excess of those made by Netcentives in the Manual.

                                      -24-
<PAGE>

          (C) By Each Party. Each party to this Agreement represents and
              -------------
warrants to the other that  (a) such party has the full corporate right, power,
and authority to enter into this Agreement and perform the acts required of it
hereunder, (b) the execution of this Agreement by such party, and the
performance by such party of its obligations and duties hereunder, do not and
will not violate any agreement to which such party is a party or by which it is
otherwise bound, and (c) when executed and delivered by such party, this
Agreement will constitute the legal, valid and binding obligation of such party,
enforceable against such party in accordance with its terms.

     7.2  Disclaimer of Any Other Warranty.  EXCEPT FOR THE EXPRESS WARRANTIES
          --------------------------------
STATED IN SECTIONS 7.1, EACH OF NETCENTIVES AND COOLSAVINGS MAKES NO WARRANTY,
EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, WITH RESPECT TO NETCENTIVES'
CONSULTING SERVICES, THE INCENTIVES MANAGEMENT SYSTEM OR THE COOLSAVINGS
PROGRAM, THE COOLSAVINGS PROPERTIES, AND EACH OF NETCENTIVES AND COOLSAVINGS
SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, FREEDOM FROM COMPUTER VIRUS, AND ANY IMPLIED
WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION,
NETCENTIVES DOES NOT WARRANT THAT ITS SYSTEMS OR SERVERS (AS DEFINED IN THE
MANUAL), OR THE INFORMATION CONTAINED THEREON ARE ERROR-FREE, AND COOLSAVINGS
DOES NOT WARRANT THAT ITS SYSTEMS OR SERVERS FOR THE COOLSAVINGS PROPERTIES, OR
THE INFORMATION CONTAINED THEREON ARE ERROR-FREE.

     7.3  Limitation of Liability.  EXCEPT FOR LIABILITY ARISING UNDER SECTION
          -----------------------
7.5, OR FOR A BREACH OF SECTION 3.1, 3.11, 6.1, or 6.2(B), NEITHER PARTY'S
LIABILITY ARISING OUT OF THIS AGREEMENT SHALL EXCEED THE NET CASH AMOUNTS
RECEIVED BY NETCENTIVES FROM COOLSAVINGS HEREUNDER.  EXCEPT FOR LIABILITY
ARISING UNDER SECTION 7.5, OR FOR A BREACH OF SECTION 6.1 OR 6.2(B), NEITHER
PARTY SHALL BE LIABLE TO THE OTHER FOR LOST PROFITS, LOST DATA, OR ANY
CONSEQUENTIAL, SPECIAL, EXEMPLARY, INCIDENTAL, OR INDIRECT DAMAGES, HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY (INCLUDING NEGLIGENCE OR STRICT
LIABILITY), ARISING OUT OF THIS AGREEMENT, EVEN IF SUCH PARTY HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES.  THESE LIMITATIONS SHALL APPLY
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.  NOTHING
CONTAINED HEREIN SHALL BE CONSTRUED TO DENY OR LIMIT A PARTY'S RIGHT TO BE MADE
WHOLE UNDER ANY INDEMNIFICATION OBLIGATION UNDER SECTION 7.5, EVEN IF THE DAMAGE
AMOUNT AWARDED TO THE THIRD PARTY IN (AND ASSESSED AGAINST THE INDEMNIFIED
PARTY), OR INCURRED IN ANY SETTLEMENT OF, THE CLAIM FOR WHICH INDEMNIFICATION IS
REQUIRED UNDER THIS AGREEMENT INCLUDES INCIDENTAL, INDIRECT, CONSEQUENTIAL,
SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION
LOST REVENUES OR PROFITS, LOSS OF BUSINESS OR LOSS OF DATA.

     7.4  Independent Contractors.  The relationship of Netcentives and
          -----------------------
CoolSavings established by this Agreement is that of independent contractors,
and nothing contained in this Agreement shall be construed to constitute the
parties as agents, partners, joint venturers, co-owners or otherwise as
participants in a joint or common undertaking.

                                      -25-
<PAGE>

     7.5  Indemnification.
          ---------------

          (A) By Netcentives.  Netcentives hereby agrees to indemnify, defend
              ---------------
and hold harmless CoolSavings, its successors, assigns, agents, officers,
directors, and employees, from and against any and all claims, losses, damages,
suits, judgments, costs and expenses (including litigation costs and reasonable
attorneys' fees) ("Costs") suffered in any third party claim arising out of or
                   -----
relating to  (i) an allegation that CoolSavings' use of Netcentives' Marks in
strict accordance with the terms of this Agreement infringes any copyright or
trademark, (ii) a breach of any obligation of Netcentives under this Agreement
or the representations or warranties set forth in Section 7.1(A) and (C), (iii)
Netcentives' gross negligence or willful misconduct, (iv) the Patents, and (v)
infringement by the Licensed Software of any copyright or patent of any third
party (except for any Costs arising out of or relating to CoolSavings' use of
the Licensed Software after receipt of notice from Netcentives directing
Coolsavings to cease using the Licensed Software); provided, however, that in
                                                   ------------------
each such case CoolSavings (x) promptly notifies Netcentives in writing of any
such allegation or claim, (y) provides Netcentives with sole control and
authority over the defense or settlement thereof (provided that Netcentives will
not enter into any settlement without CoolSavings' prior written consent); and
(z) provides reasonable cooperation to Netcentives in defending or settling any
such claim at Netcentives' sole expense.  Netcentives shall not be required to
indemnify CoolSavings under this Agreement to the extent any claims, losses,
damages, suits, judgments, costs and expenses for which indemnification is
sought are determined to be a direct result of the gross negligence or willful
misconduct of CoolSavings in the performance of its services hereunder.  In the
event of any conflict between the terms and conditions of this Section 7.5(A)
and the terms and conditions of any other agreement between the parties arising
out of this Agreement (by way of example but not limitation, the Netcentives
Inc. Incentives Management Client Software License Agreement, the provisions of
this Agreement shall control.

          (B) By CoolSavings.  CoolSavings hereby agrees to indemnify, defend
              ---------------
and hold harmless Netcentives, its successors, assigns, agents, officers,
directors, and employees, from and against any and all claims, losses, damages,
suits, judgments, costs and expenses (including litigation costs and reasonable
attorneys' fees) suffered in any third party claim arising out of or relating to
(i) an allegation that Netcentives' use of CoolSavings' Marks in strict
accordance with the terms of this Agreement infringes any copyright or
trademark, (ii) a breach of any obligation of CoolSavings under this Agreement
or the representations or warranties set forth in Section 7.1(B) and (C), (iii)
CoolSavings' failure to collect or remit any Taxes relating to its purchase or
distribution of Points, (iv) any award, redemption, or conversion of Points
arising out of a fraudulent or invalid Qualifying Activity with regard to
Promotions that do not conform to those set forth in Exhibit F, or that contain
                                                     ---------
a proposed Qualifying Activity that does not require sufficient authentication
of the Consumer as a unique user in accordance with Netcentives' security and
validation practices; (v) CoolSavings' gross negligence or willful misconduct;
and (vi) the CoolSavings Program, except where Netcentives has the obligation to
indemnify CoolSavings pursuant to the terms of Section 7.5(A) above. ; provided,
                                                                       ---------
however, that in each such case Netcentives (x) promptly notifies CoolSavings in
--------
writing of any such allegation or claim, (y) provides CoolSavings with sole
control and authority over the defense or settlement thereof (provided that
CoolSavings will not enter into any settlement without Netcentives' prior
written consent); and (z) provides reasonable cooperation to CoolSavings in
defending or settling any such claim at CoolSavings' sole expense. CoolSavings
shall not be required to indemnify Netcentives under this Agreement to the
extent any claims, losses, damages, suits, judgments, costs

                                      -26-
<PAGE>

and expenses for which indemnification is sought are determined to be a direct
result of the gross negligence or willful misconduct of Netcentives in the
performance of its services hereunder.

     7.6  Notices.  All notices and demands relating to this Agreement shall be
          --------
given in writing and shall be deemed sufficiently given, served, and received
for all purposes upon the first to occur of actual receipt, or delivery by
generally recognized overnight courier service, or by facsimile transmission
(with the original subsequently delivered by other means permitted by this
Agreement, although the effective date of such notice shall be the date of such
facsimile transmission provided the original is subsequently delivered as
provided herein), or three (3) days after deposit in the United States Mail,
certified or registered, return receipt requested, with postage prepaid,
addressed to the address of the receiving party set forth on the signature page
of this Agreement, or to any other address of the receiving party designated by
written notice in accordance with this paragraph.  A copy of notices to
Netcentives shall be sent to the Chief Financial Officer of Netcentives.

     7.7  Waiver, Amendment and Modification.  No waiver, amendment or
          ----------------------------------
modification of any provision hereof shall be effective unless in writing and
signed by the party against whom such waiver, amendment or modification is
sought to be enforced. No failure by either party to exercise and no delay by
either party in exercising any right, power or remedy with respect to the
obligations secured hereby shall operate as a subsequent waiver of any such
right, power or remedy.  Notwithstanding the foregoing, subject to the terms of
Section 3.3(F), Netcentives shall be entitled to amend the Manual as it deems
appropriate.

     7.8  Assignment.  Each of the parties agrees that its rights and
          ----------
obligations under this Agreement may not be transferred or assigned directly or
indirectly without the prior written consent of the other party (which consent
will not be unreasonably withheld or delayed), and any assignment made without
such consent shall be void.  Notwithstanding the foregoing, no consent shall be
required for an assignment of this Agreement made pursuant to a merger or sale
of all or substantially all of the assets, or sale of all the outstanding stock
of a party, subject to Sections 5.2(B) and (C).  This Agreement will bind and
inure to the benefit of the parties and their successors and permitted assigns.

     7.9  Severability.  In the event that any of the provisions of this
          ------------
Agreement shall be held by a court of competent jurisdiction to be
unenforceable, such provision will be enforced to the maximum extent permissible
and the remaining portions of this Agreement shall remain in full force and
effect.  The parties agree to negotiate in good faith a substitute, valid and
enforceable provision that most nearly effects the parties' intent and to be
bound by the mutually agreed substitute provision.

     7.10 Force Majeure.  Neither party shall be responsible for any failure to
          -------------
perform due to unforeseen circumstances or to causes beyond its control,
including but not limited to acts of God, war, riot, embargoes, acts of civil or
military authorities, fire, floods, accidents, strikes, shortages of
transportation facilities, fuel, energy, labor or materials or failures of
telecommunications or electrical power supplies (a "Force Majeure Condition");
                                                    -----------------------
provided however, economic inability to satisfy a payment obligation shall not
be deemed a Force Majeure Condition under this Section.  A party whose
performance is affected by a Force Majeure Condition shall be excused from such
performance to the extent required by the Force Majeure Condition so long as
such party takes all reasonable steps to avoid or remove such causes of
nonperformance and immediately continues performance whenever and to the extent
such causes are removed.

                                      -27-
<PAGE>

     7.11  Entire Agreement; Amendment.  This Agreement, together with the
           ---------------------------
Manual constitutes the final and entire agreement between the parties and may
not be modified or amended except by a writing signed by both of the parties.

     7.12  Settlement of Disputes.  To the fullest extent permitted by law, any
           ----------------------
dispute, claim or controversy of any kind arising is connection with, or
relating to, this Agreement, except for a dispute, claim or controversy arising
under Sections 6.4 (Trademarks) and/or 6.1 (Confidentiality), shall be resolved
exclusively by binding arbitration in San Francisco County, California, in
accordance with the Commercial Arbitration Rules of the American Arbitration
Association then in effect, by one (1) arbitrator appointed in accordance with
said rules.  Judgment on the award rendered by the arbitrator may be entered in
any court of competent jurisdiction.

     7.13  Additional Matters.  The headings and captions used in this Agreement
           ------------------
are for convenience only, and shall not in any way affect the interpretation of
the provisions of this Agreement.  This Agreement may be executed in
counterparts, each of which shall be deemed an original and all of which
together shall constitute one instrument and shall be governed by and construed
in accordance with the laws of the State of California, without reference to
conflict of laws provisions thereof.

                           (Signature Page Follows)

                                      -28-
<PAGE>

AGREED AND ACCEPTED BY:

NETCENTIVES INC.
                                         Address:
Date: March 31, 2000
                                         475 Brannan Street
                                         San Francisco, CA 94107
By: /s/ L.F. Longinotti                  Facsimile: (415) 538-1889

Name: L.F. Longinotti

Title: EVP Operations & CFO

COOLSAVINGS.COM INC.
                                         Address:

Date: March 31, 2000
                                         8755 West Higgins
                                         -----------------
                                         Suite 100
By: /s/ Jonathan J. Smith                Chicago, IL 60631-2708

                                         Facsimile: (773) 693-1311
                                                    --------------
Name: Jonathan J. Smith

Title:  Executive Vice President

                                      -29-
<PAGE>

                                  Exhibit A1

                      Trademarks and Logos of Coolsavings

Coolsavings

                                  Exhibit A2

                      Trademarks and Logos of Netcentives

Netcentives

 .  Necentives(TM)
   Rewarding Relationships(TM)

 .

 .  clickrewards(TM)

 .  clickrewards(TM)
   It all adds up.(TM)

 .  clickrewards(TM)
   Shop online.Earn miles.

 .  clickrewards(TM)
   Shop online. Get miles. Go places.

 .  clickrewards(TM)
   Shop here. Earn miles.

CONFIDENTIAL                                                       Page 30 of 66
<PAGE>

                                   Exhibit B

                   Incentives Management System Policy Manual

[LOGO OF NETCENTIVES]

Incentives Management System Policy Manual

1.  Description
--------------------------------------------------------------------------------
Netcentives has developed the Incentives Management System, which provides a
branded promotional currency that you (the "Licensee") can use to enhance
                                            --------
marketing efforts to Consumers.  This Incentives Management System Policy
Manual, as amended from time to time, (the "Manual") constitutes part of the
                                            ------
Incentives Management Program Agreement (the "Agreement") between Licensee and
                                              ---------
Netcentives.  To the extent there is any direct and irreconcilable conflict
between the Agreement and this Manual, the Agreement shall control.

2.  Definitions
--------------------------------------------------------------------------------
The following definitions shall apply for purposes of this Manual.  All
capitalized terms not defined herein shall have the meaning given them in the
Agreement.

"Adjustment" means the return transfer to a Promotion Account of a portion of
 ----------
Points previously Granted to a Consumer Account or a New Account under a
Qualifying Activity.

"Client Software" means the software, in object code form, used to access the
 ---------------
Server Software.

"Client System" means the designated system that runs the Client Software.
 -------------

"Cryptographic Key" means the data used to encrypt and digitally sign data for
 -----------------
secure storage and transmission.

"Deposit Request Authorization" (or "DRA") means the digital message provided by
 -----------------------------       ---
Netcentives to Licensee, in response to a DRM, indicating approval of a Grant to
a Consumer Account or New Account, and confirming that Points are being
transferred in accordance with the corresponding DRM.

"Deposit Request Message (or "DRM")" means the digital message provided by
 -----------------------      ---
Licensee to Netcentives requesting Grant authorization and the transfer of
Licensee's Points to a Consumer Account or New Account on the behalf of a Member
or Consumer, respectively.

A "Grant" occurs when Licensee determines that a Consumer has earned Points
   -----
under a Qualifying Activity, grants the designated number of Points for such
Qualified Activity to such Consumer, and notifies such Consumer of his or her
earning activity.

"New Account" means the temporary account established by Netcentives on a
 -----------
Consumer's behalf following such Consumer's initial Qualifying Activity.  The
New Account will maintain a temporary record of balances of such Consumer's
accumulated Points until such Consumer becomes a Member, at which time the
balance of Points will be transferred to such Consumer's Consumer Account.

CONFIDENTIAL                                                       Page 31 of 66

                                       31
<PAGE>

"Password" means the identifying information that confirms that a Consumer
 --------
Account belongs to a specific Consumer or Member.

"Program" means the consumer incentives program which is the subject of the
 -------
Agreement.

"Reversals" means the return transfer to a Promotion Account of all Points
 ---------
previously Granted to a Consumer Account or a New Account under a Qualifying
Activity.

"Server Software" means the software, in object code format, used to deliver
 ---------------
DRMs to Netcentives.

"Server System" means the dedicated system that runs the Server Software.
 -------------

"Software" means the Client Software together with the Server Software,
 --------
collectively known as the RewardBroker software.

"System" means the Client System together with the Server System.
 ------

3.  Transactions; General

Licensee will designate at least one authorized contact person responsible for
day-to-day maintenance of Promotion Accounts, and provide Netcentives with the
name and contact information for such person.  Both parties will respond
promptly to requests for assistance and information relating to the Incentives
Management System.  Both parties will use reasonable commercial efforts to
minimize service disruptions and customer service issues, and to facilitate
software maintenance.

Transaction Processing
The transaction processing procedure and respective responsibilities are
outlined below:

Deposit Request Messages (DRMs)

For every Qualifying Activity performed by Consumer, Licensee will submit a DRM
to Netcentives requesting the transfer of Points from Licensee's Account to the
applicable Consumer Accounts or New Accounts.  Each DRM shall contain the
identifying data specified below, and any other information that Netcentives and
Licensee mutually agree will be supplied under that particular Promotion.

The DRM identifying data shall include:

a)  Consumer's e-mail address;

b)  Consumer ID information;

    (i) Last four digits of Consumer's home or office Zip Code; or

    (ii) Last four digits of Consumer's home or office phone number.

a)  Licensee's Promotion ID number (supplied by Netcentives upon registration of
    Promotion);

b)  Number of Points to be awarded to the Consumer;

c)  AUTH_STRING (used to authenticate messages sent from Licensee's server to
    Netcentives' server);

d)  Host Name (name of the host on which the IMS runs); and

CONFIDENTIAL                                                       Page 32 of 66

                                       32
<PAGE>

e)  Port Number (Port on the IMS-API which sends messages to the IMS).

For each Qualifying Activity, Licensee shall submit a DRM within 24 hours of the
performance of the Qualifying Activity, provided, however, that for Qualifying
                                        -----------------
Activities involving purchases, Licensee may choose to submit a DRM within 24
hours of the confirmation, credit authorization or completion of the payment
required for such purchase. Licensee will clearly communicate to the Consumer,
in the manner specified by Netcentives, that Points will be Granted once the
purchase transaction has been processed.

Licensee understands that Netcentives will rely on and act upon any DRM that
reasonably appears to be valid, and Licensee agrees to be liable for any Points
transferred pursuant to such DRM.

Deposit Request Authorizations (DRAs)

Upon approval of a DRM, Netcentives will issue a DRA to Licensee authorizing the
Grant of Points to Consumers and notifying Licensee that the appropriate amount
of Points will be debited from the Promotion Account and transferred to the
applicable Consumer Account or New Account.  Issuance of the DRA may be subject
to earning limits placed on Consumer Accounts or other restrictions established
by Netcentives.

In the event of System failure, or if the DRM process is interrupted or delayed,
Licensee will post a message to Consumer indicating that Point earning activity
is pending approval.

If Netcentives does not approve a DRM, Netcentives will provide a digital
message stating that such DRM has been denied, and Licensee shall follow the
applicable procedures provided by Netcentives.

Debiting and Crediting Accounts

Upon the Grant of Points to a Consumer, Netcentives will debit the requested and
authorized amount from the Promotion Account and credit such amount to the
applicable Consumer Account (or, in the event that such Consumer has not yet
opened a Consumer Account, to a new Consumer Account based on such Consumer's e-
mail address).

Reversals and Adjustments

Licensee may request Reversals or Adjustments of Grants to Consumers under
appropriate circumstances, such as return of goods purchased by Consumers.
Netcentives will debit the designated amount of Points from the appropriate
Consumer Account and credit those Points back to the applicable Promotion
Account. Netcentives reserves the right to refuse to process a Reversal or
Adjustment for any reason, including (i) an insufficient balance of Points in
the applicable Consumer Account or (ii) the fact that all or any portion of the
specific Grant to be reversed has already been redeemed. Licensee shall pay to
Netcentives the fee set forth in the Agreement for each Reversal or Adjustment
performed.

In all requests for Reversals or Adjustments, Licensee will include the date of
the request, the Consumer Account e-mail address, and the amount of Points to be
debited from the Consumer Account. Such amount may not exceed the amount of the
Grant associated with the initial transaction.

Customer Service

Netcentives will provide e-mail support for Consumers and Licensee during
Netcentives' regular customer support hours (Monday to Friday, 9 a.m. to 5 p.m.
PST, excluding holidays).  Licensee will

CONFIDENTIAL                                                       Page 33 of 66

                                       33
<PAGE>

forward or refer all Member inquiries related to the Program it receives to
Netcentives. Netcentives will refer all inquiries related to Licensee's
products, services, or promotion to Licensee.

Records

 .  Licensee and Netcentives will maintain, in a secure and confidential manner,
   an original record, or a complete and legible copy, of every Qualifying
   Activity completed by a Consumer. Qualifying Activity records shall be
   contained in files named "audit.dat" and "audit.dat.<mnth>.<yr>" and should
   be kept indefinitely. Such records shall be treated as Confidential
   Information in accordance with the terms of the Agreement, and shall be
   provided to Netcentives upon request to settle Consumer disputes. Licensee
   understands and agrees that Netcentives will rely on the accuracy of such
   records in the transferring of Points and in the Consumer dispute resolution
   process. Additionally, Netcentives may request copies of Licensee dispute and
   operating procedures, and Licensee agrees to notify Netcentives of any
   changes to such procedures affecting the Program.

 .  Licensee will maintain Qualifying Activity records named "CURRENCY_TRANSFER"
   that appear in the database table at Licensee's site. Such records will
   contain, among other things, the consumer's email address, amount of points
   transferred, promotion ID of the award, and the bill-to postal code of the
   consumer's credit card used for the Qualifying Activity.

 .  Licensee will provide and maintain data in a database at Licensee's site in
   the following tables: NETC_TRANSACTIONS, NETC_TransNotOptIn and
   NETC_TransItems. The data in these tables shall include the following
   information relating to each purchase transaction executed at Licensee's
   site: consumer's email address, date consumer submitted credit card, date
   credit card was billed, amount of purchase, consumers' bill-to postal code,
   and the list of SKU codes for items purchased. Such data shall be retained by
   Licensee for at least six months prior to being archived. Netcentives agrees
   that no such data shall be removed from Licensee's site.

Error and Dispute Procedures

Licensee and Netcentives agree that they will at all times operate the Program
in a manner intended to limit Consumer complaints.  Licensee will notify
Netcentives of any Consumer complaint or dispute that comes to its attention.
Netcentives will investigate all Consumer complaints or disputes related to the
Program, and Licensee will cooperate with such investigation to the extent such
complaint or dispute is related to Licensee's participation in the Program.

In the event that a Consumer complaint or dispute arises out of Licensee's
failure to comply with this Manual or the material terms of the Agreement,
Licensee shall be responsible for any money damages or other costs arising out
of such complaint or dispute, and shall reimburse Netcentives for any out-of-
pocket costs attributable to such complaint or dispute.  In the event that a
Consumer complaint or dispute arises out of Netcentives' failure to comply with
this Manual or the material terms of the Agreement, Netcentives shall be
responsible for any money damages or other costs arising out of such complaint
or dispute, and shall reimburse Licensee for any out-of-pocket costs
attributable to such complaint or dispute.

CONFIDENTIAL                                                       Page 34 of 66

                                       34
<PAGE>

Fraud and Program Abuse

Licensee and Netcentives will take all reasonable actions to investigate
potential acts of fraud or abuse.  Licensee will cooperate with all reasonable
requests of Netcentives concerning investigation and/or prosecution of anyone
engaging in, or suspected of engaging in, fraud or abuse, including cooperating
with any civil or criminal prosecution.

In the event that Licensee detects any fraud or abuse in relation to the
issuance, earning, or redemption of Points, Licensee shall immediately notify
Netcentives of such detection.  Licensee may at its discretion void a
transaction electronically if it reasonably determines that such transaction
involves fraud or abuse.  Netcentives may at its discretion suspend or cancel a
Consumer Account if it suspects fraud or abuse.

Netcentives may from time to time request Licensee's cooperation in developing
improved procedures for fraud and abuse detection, investigation and
elimination.

Netcentives may suspend any Promotion Accounts and delay the debiting or
crediting of any transactions with respect thereto during a pending, good faith
investigation into any suspected acts of fraud.  Licensee agrees that it shall
respond promptly to Netcentives' requests for information relating to such
suspected acts of fraud, and shall provide reasonable assistance to Netcentives
for the purposes of minimizing such acts of fraud and their operational impact.

Risk Management and Security
Software Installation and Maintenance

Netcentives will provide Client Software and Server Software to be installed on
the Client System and Server System, respectively, which will enable the
Licensee to submit Deposit Request Messages and Grant Points to Consumers.
Usage of the Software will be governed by the Incentives Management System
Client Software License Agreement.  Netcentives will provide telephone technical
support to assist Licensee in its use of the Software.  Licensee will install
any upgrades to Cryptographic Keys provided by Netcentives within twenty-four
(24) hours following delivery by Netcentives to Licensee.

Software Physical and Logical Security

Licensee shall run the Client Software on a designated Client System and run the
Server Software on a dedicated Server System. Only applications needed for the
proper operation of the Server Software can be run on the Server System.
Licensee shall ensure security of these Systems and Software at all times such
Systems and Software are stored by the Licensee.  Licensee's security system
shall contain the following security controls:

 .    Physical security controls isolating the Systems from physical access by
     anyone not directly authorized to manage the Systems.

 .    Logical access controls that enforce positive control over access to the
     Systems and Software.

 .    Code integrity controls that verify the integrity of the Software.

 .    Connectivity controls that ensure that all network connections to the
     Systems are under the positive control of those personnel with direct
     responsibility for the security of the Software.

CONFIDENTIAL                                                       Page 35 of 66

                                       35
<PAGE>

 .    Physical security controls isolating the Cryptographic Key ignition strings
     from physical access by anyone not directly authorized to manage such
     strings. The key ignition strings shall not be stored on any magnetic media
     or in any electronic form.

 .    All Cryptographic Keys that support security functionality for the Program
     will be used and stored solely within secure, dedicated Software and
     Systems.

 .    Positive controls over all Consumer information and data, including, but
     not limited to, an encrypted system commensurate with SSL for the transfer
     and receipt of (a) newly assigned Consumer passwords and (b) sign-up and
     earning data provided by Consumers.

The above-listed security controls shall generate effective audit trails that
are secure from modification and unauthorized access, and that may be made
available to Netcentives upon request.

All storage and security systems are subject to inspection and approval by
Netcentives prior to the delivery of the Software.

Licensee's General Duties
Licensee will, at all times:
a)  submit a DRM to Netcentives for any valid request for Points presented by
    Consumers;

b)  not Grant Points without receiving a DRA;

c)  not request a Member Password or any other means of Consumer Account
    verification on behalf of Netcentives unless agreed upon in writing by
    Netcentives;

d)  not knowingly request a DRA, or knowingly Grant Points to a Consumer Account
    or New Account, for earning activity which is performed by any person other
    than the individual for which the request is made;

e)  not convert Points into cash or sell Points to Consumers or any other
    individuals directly for cash;

f)  not indicate or suggest in any manner that Netcentives endorses Licensee's
    products, activities, or services.

g)  not impose any extra surcharges, including tax, upon Consumers for
    participation in the Program other than those permitted under this Manual,
    the Promotion, or in the Agreement;

h)  make its general policies clear and available to Consumers;

i)  Grant Points to Consumers in amounts equal to those originally offered
    and/or advertised to Consumers at the point of sale under a Qualified
    Activity;

j)  follow the security, fraud prevention and other procedures outlined in this
    Manual;

k)  not impair Netcentives' ability to enforce the terms and conditions of
    membership in the Program or encourage Members to violate such terms and
    conditions;

l)  comply with applicable laws, rules and regulations with respect to its
    operations, its marketing and sale of its products or services, and its
    representation of the Program and Licensee's involvement in the Program.

CONFIDENTIAL                                                       Page 36 of 66

                                       36
<PAGE>

Netcentives General Duties
Netcentives will, at all times:

a)  provide a response to all DRMs posted by Licensee to Netcentives;

b)  be responsible for accurately crediting Consumer Accounts and debiting
    Promotion Accounts for Grants requested by the Licensee and authorized by
    Netcentives;

c)  use its best efforts to ensure the secure transmission of data transmitted
    by Licensee to Netcentives via the Server Software.

d)  follow the security, fraud prevention, and other procedures outlined in this
    Manual;

e)  provide customer service to Members;

f)  maintain the Program, and permit Members to realize benefits through
    redemption of Points earned through participation in the Program and
    Promotions;

g)  comply with applicable laws, rules and regulations with respect to its
    operation of the Program.

Miscellaneous
Amendments to Manual

Netcentives may from time to time update or modify this Manual, in whole or in
part, in its discretion.  Any such updates or modifications (the
"Modifications") will be effective thirty (30) days following Licensee's receipt
 -------------
of the new version of this Manual.  It is Licensee's responsibility to read and
comply with any Modifications to the Manual.

Enforcement

Netcentives' failure to exercise or enforce any of its rights under this Manual
will not act as a waiver of such rights or of any of its rights under the
Agreement.

CONFIDENTIAL                                                       Page 37 of 66

                                       37
<PAGE>

                                   Exhibit C

                                  Basic Report

WEEKLY REPORT FOR WEEK ENDING Nov ##, 1998 FROM SERVER XXXXXXXXXXXX

Total Consumers ####

#### Authenticated(A)
##### Fully Authenticated(FA)
## Authenticated/Locked(LA)
## Fully Authenticated/Locked(LFA)
## Participated/Locked(LP)
## Other
## Other
#### Participated(P)
##### Signed Up(S)

Points Total= ######## Transactions/Week=    ######### Points/Week=  ###########

Business    Promotion      Points  Trans  Transactors  Pts/Week  Trans/Week

COMPANY     Promotion #1    #####   ###       ###       #####       ###
COMPANY     Promotion #2    #####   ###       ###       #####       ###
COMPANY     Promotion #3    #####   ###       ###       #####       ###
COMPANY     Promotion #4    #####   ###       ###       #####       ###
COMPANY     Promotion #5    #####   ###       ###       #####       ###

TOTAL REDEMPTIONS
 ****************
Supplier       Redemption          Status             Count Count/Unique  Points

COMPANY                       COMPANY Merchandise 1 IP   ###       #####  #####
COMPANY                       COMPANY Merchandise 1  R   ###       #####  #####
COMPANY                       COMPANY Merchandise 1  V   ###       #####  #####
COMPANY                       COMPANY Merchandise 2 IP   ###       #####  #####
COMPANY                       COMPANY Merchandise 2  R   ###       #####  #####
COMPANY                       COMPANY Merchandise 2  V   ###       #####  #####
Supplier 1                    Compact Disc          IP   ###       #####  #####

CONFIDENTIAL                                                       Page 38 of 66

                                       38
<PAGE>

Supplier 1          Compact Disc       R           ###      ####       #######
Supplier 1          Compact Disc       V           ###      ####       #######
Supplier 2          Book              IP           ###      ####       #######
Supplier 2          Book               R           ###      ####       #######
Supplier 2          Book               V           ###      ####       #######

Redemptions for Week

Supplier       Redemption               Status   Count    Count/Unique  Points

COMPANY          COMPANY Merchandise 1  IP        ###      ####          #######
COMPANY          COMPANY Merchandise 1  R         ###      ####          #######
COMPANY          COMPANY Merchandise 1  V         ###      ####          #######
Supplier 1       Compact Disc           IP        ###      ####          #######
Supplier 1       Compact Disc           R         ###      ####          #######
Supplier 1       Compact Disc           V         ###      ####          #######
Supplier 2       Book                   IP        ###      ####          #######
Supplier 2       Book                   R         ###      ####          #######
Supplier 2       Book                   V         ###      ####          #######

CONFIDENTIAL                                                       Page 39 of 66

                                       39
<PAGE>

Points Threshold Summary Report for Nov XX, 1998
------------------------------------------------
Promotions that will run out of points in two weeks based on two week run rate
Business        Promotion          CurrentBalance      TwoWeekRunRate
COMPANY         Promotion #1           #####             #######
COMPANY         Promotion #2           ######            #######
COMPANY         Promotion #3           #####             ####
COMPANY         Promotion #4           ####              ####

Promotions that will run out of points in four weeks based on two week run rate
Business          Promotion           CurrentBalance      TwoWeekRunRate
COMPANY           Promotion #5           #####               #######
COMPANY           Promotion #6           ######              #######
COMPANY           Promotion #7           #####               ####
COMPANY           Promotion #8           ####                ####

Promotions Expiring in next 30 days
Business           Promotion            Expiration Date
COMPANY           Promotion #2        Nov 25 1998 12:00AM
COMPANY           Promotion #3        Nov 30 1998 12:00AM

Promotions that have not had an earning transaction within the last 7 days
BusinessName                   PromotionName
COMPANY                        Promotion #10
COMPANY                        Promotion #14

CONFIDENTIAL                                                       Page 40 of 66

                                       40
<PAGE>

                                   Exhibit D1

                            Consulting Fee Schedule

The Agreement provides for services to be delivered by Netcentives up to
specified limits of hours worked or deliverables completed.  The following fee
schedule applies to services CoolSavings may contract for beyond those specified
in the Agreement:

<TABLE>
<CAPTION>
Service Description                                                       Fee
--------------------------------------------------------------------------------------
<S>                                                               <C>
Marketing Consulting Services
--------------------------------------------------------------------------------------
Marketing Promotion Consulting                                        $800 per day
--------------------------------------------------------------------------------------
Strategic Promotion Consulting                                       $1,500 per day
--------------------------------------------------------------------------------------
Reward Strategy and Sourcing Consulting                              $1,200 per day
--------------------------------------------------------------------------------------
Web Site Production
--------------------------------------------------------------------------------------
HTML production                                                      $100 per hour
--------------------------------------------------------------------------------------
Art production                                                        $80 per hour
--------------------------------------------------------------------------------------
Art direction and design                                             $125 per hour
--------------------------------------------------------------------------------------
Copy development                                                     $100 per hour
--------------------------------------------------------------------------------------
Partner Integrations
--------------------------------------------------------------------------------------
Standard Integration for Merchant Partners                           See Exhibit D2
--------------------------------------------------------------------------------------
Standard Integration for Suppliers                                   See Exhibit D2
--------------------------------------------------------------------------------------
Additional Integration Consulting                                    $1,000 per day
--------------------------------------------------------------------------------------
Software Integration
--------------------------------------------------------------------------------------
Software Integration Project Management                              $1,600 per day
--------------------------------------------------------------------------------------
Software Integration Consulting                                      $1,000 per day
--------------------------------------------------------------------------------------
</TABLE>

Netcentives will provide services as mutually agreed between CoolSavings and
Netcentives, subject to resource availability.  Day rates are based on 8-hour
days.  Partial days are billed at full day rates.  CoolSavings will reimburse
Netcentives for all reasonable expenses incurred in providing such services
(including, without limitation, travel and lodging expenses).

CONFIDENTIAL                                                       Page 41 of 66

                                       41
<PAGE>

                                   Exhibit D2

                                  Service Fees

<TABLE>
<CAPTION>
Service                             Definition                            Price
-----------------------------------------------------------------------------------------
<S>                     <C>                                        <C>
 Standard Customer      Up to 4 contacts per 100 transactions            Included
 Service
-----------------------------------------------------------------------------------------
 Extended Customer      Above 4 contacts per 100 transactions    $6 per additional contact
 Service
-----------------------------------------------------------------------------------------
 Customer service metrics and fees and calculated based on a quarterly average and billed
 quarterly.  Payments due net 30.  More frequent updates about customer service metrics
 (as frequently as monthly) are available from your account manager upon request.
 Transactions are defined as any earning or redemption activity in the CoolSavings
 Program.  A "contact" is defined as an email or other response that is generated by
 Netcentives' customer service department in response to or as a result of any
 CoolSavings-specific inquiry made by a consumer that is prompted by CoolSavings'
 action, CoolSavings' failure to perform a necessary action or issues relating to the
 CoolSavings Program.
-----------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------
 Standard Reversals   Using RewardBroker architecture            Included
-----------------------------------------------------------------------------------------
 Non-Standard         Using means other than RewardBroker        $6 per Reversal or
 Reversals            architecture                               Adjustment
-----------------------------------------------------------------------------------------
 Reversal fees will be calculated and billed quarterly.  Payments due net 30.
-----------------------------------------------------------------------------------------
-----------------------------------------------------------------------------------------
 New  Partner        Up to 10 hours for Standard Integration,   $10,000 per Merchant
 Integrations (in    set-up, and training                       Partner
 excess of
 included Partner                                               $2,500 per Supplier
 Integrations)                                                  Partner
-----------------------------------------------------------------------------------------
 Multi-Currency      Up to 10 hours for activation and          $5,000 per activation
 Integrations        account integration.  Includes software
                     upgrade where necessary (in active
                     merchants)
-----------------------------------------------------------------------------------------
 Reward Broker       Annual Maintenance Fee for Software        $3,000 per year
 Maintenance Fee
-----------------------------------------------------------------------------------------
 Web Deposit         Monthly Maintenance/Service Fee            $500 per month
 Service Fee
-----------------------------------------------------------------------------------------
 Setup and maintenance fees billed monthly.  Payment due net 30.
-----------------------------------------------------------------------------------------
</TABLE>

CONFIDENTIAL                                                       Page 42 of 66

                                       42
<PAGE>

                                   Exhibit D3

                         Extended Services Fee Schedule

The Agreement provides for services to be delivered by Netcentives during the
term of the Agreement.  The following fee schedule applies to services
CoolSavings may contract for beyond the term of the Agreement or in connection
with the termination of the Agreement:

<TABLE>
<CAPTION>
Service                                  Definition                               Price
---------------------------------------------------------------------------------------------------
<S>                    <C>                                             <C>
Extended                                                               $6 per contact
Customer Service

---------------------------------------------------------------------------------------------------
Customer service metrics and fees and calculated based on a monthly average and billed monthly.
---------------------------------------------------------------------------------------------------
Redemption              .  Maintain systems, site, member database,    $25,000 per month
Service                    and connectivity for redemptions
                        .  Perform redemption transactions
                        .  Manage suppliers and fulfillment of reward
                           requests
---------------------------------------------------------------------------------------------------
Data Transfer          All member and transaction data in electronic   Time and Materials
                       format.  CoolSavings shall continue to
                       receive the data feed described in Section
                       3.8 of the Agreement until the expiration of
                       the Extended Service Period.
---------------------------------------------------------------------------------------------------
Program Transfer       Any assistance required to transfer program     Time and Materials
                       elements to a new loyalty program
---------------------------------------------------------------------------------------------------
Content Refreshes      Changes to Web site                             Same as Exhibit D1
---------------------------------------------------------------------------------------------------
 Marketing Consulting                                                  Same as Exhibit D1
 Services
---------------------------------------------------------------------------------------------------
 Outbound                                                              Schedule provided
 Communications                                                        separately
---------------------------------------------------------------------------------------------------
</TABLE>

Netcentives will provide services as mutually agreed between CoolSavings and
Netcentives, subject to resource availability.  Day rates are based on 8-hour
days.  Partial days will be billed at full day rates.  CoolSavings will
reimburse Netcentives for all reasonable expenses incurred in providing such
services (including, without limitation, travel and lodging expenses).

CONFIDENTIAL                                                       Page 43 of 66

                                       43
<PAGE>

                                   Exhibit E

                 Netcentives Inc. Incentives Management System

                       Client Software License Agreement

This license agreement (the "License") authorizes CoolSavings, Inc. (the
                             -------
"Licensee") to use the Licensed Software (as defined below) and related
 --------
documentation subject to the conditions set forth below.  Please read this
Agreement carefully before installing the Licensed Software.  By downloading,
installing and/or using the Licensed Software, Licensee agrees to be bound by
the terms and conditions stated below.  If Licensee does not agree to all the
terms and conditions of this Agreement, Licensee may not download, install, or
use the Licensed Software.

1.  DEFINITIONS.  As used in this Agreement, the term "Licensed Software" means
the Netcentives Inc. Incentives Management Services Client Software, in object
code form only, made available to Licensee for download or otherwise provided to
Licensee by Netcentives in connection with the CoolSavings Program, and any
documentation provided therewith. The term "Licensed Software" shall also
include source code solely to the extent Netcentives makes source code available
to Licensee.  The term "Agreement" means the Incentives Management Program
Agreement between CoolSavings and Netcentives.  Capitalized terms not defined
herein shall have the meanings given them in the Agreement.

2.  INTELLECTUAL PROPERTY AND TITLE.  All title in and intellectual property
rights related to the Licensed Software are owned by and retained by Netcentives
and its licensors, and its structure, organization, and underlying source code
are the valuable trade secrets of Netcentives and its licensors. Licensee
acknowledges that no title to the intellectual property in the Licensed Software
is transferred to Licensee, and Licensee will not acquire any rights to the
Licensed Software except for the license as set forth herein.  Netcentives
reserves all rights not expressly granted herein.

3.  LICENSE AND USE.  Netcentives hereby grants to Licensee a nonexclusive,
nontransferable license, without the right to sublicense,  (i) to install the
Licensed Software onto a computer hard disk or other permanent storage media of
one (1) computer and to load the Licensed Software from the permanent storage
media into a central processing unit for purposes of executing the Licensed
Software for the sole purpose of participating in the CoolSavings  Program and
performing its obligations related thereto, and (ii) to use, modify, and
incorporate into Licensee's software or systems, the source code made available
to Licensee by Netcentives for the sole purpose of customizing the Licensed
Software for Licensee's systems. Licensee may not copy, modify, make derivative
works of, or distribute the Licensed Software, except: Licensee may make one (1)
                                               ------
copy of  the Licensed Software on magnetic media as an archival back-up copy.
Licensee must reproduce and include all copyright, trademark, and other
proprietary notices of Netcentives with any copies Licensee makes of the
Licensed Software.  Licensee's agents shall be entitled to exercise the rights
granted under this Section 3 on Licensee's behalf, provided that any such
agent(s) agree in writing to be bound by the terms of this License.

CONFIDENTIAL                                                       Page 44 of 66

<PAGE>

4.  OTHER RESTRICTIONS.  The Licensed Software is owned by Netcentives and its
licensors and is protected by United States copyright laws and international
treaty provisions.  Licensee may not copy, export, re-export, sublicense, rent,
lease, or distribute the Licensed Software except as expressly permitted under
this License.  Licensee may not reverse engineer, reverse compile, or
disassemble the Licensed Software.

5.  SUPPORT.  Netcentives will provide telephone and e-mail technical support to
Licensee with regard to Licensee's use of the Licensed Software during
Netcentives' regular business hours.

6.  ERRORS AND BUG FIXES.  Licensee agrees to notify Netcentives of any errors,
bugs, or defects in the Licensed Software promptly upon discovery thereof.
Netcentives will use its reasonable commercial efforts to fix any such errors,
bugs, or defects.

7.  UPGRADES.  Netcentives intends to create and provide to Licensee
enhancements, updates, and/or upgrades to the Licensed Software, but is under no
obligation to do so.  Licensee agrees to download and install any such
enhancements, updates, and/or upgrades within (30) days following receipt of
notice from Netcentives that such enhancements, updates, and/or upgrades are
available for download by Licensee.

8.  SECURITY AND INSPECTION.  Licensee agrees that at all times Licensee will
comply with the physical and logical security obligations related to the
Licensed Software set forth in the Policy Manual provided to Licensee by
Netcentives.  Licensee agrees to permit Netcentives, its agents, or employees,
upon reasonable notice and during regular business hours, to inspect all
premises under Licensee's control where the Licensed Software is copied, used or
stored, for the sole purpose of verifying compliance with this License.

9.  CONFIDENTIALITY.  Licensee hereby acknowledge that the Licensed Software
contains Netcentives' confidential and proprietary information.  Licensee hereby
agrees that as to any of the Licensed Software believed by Licensee or
identified to Licensee by Netcentives as being confidential or proprietary,
Licensee will keep such Licensed Software, or portion thereof, in strict
confidence and will not reveal it to anyone unless Licensee is required to
disclose it by order of a judicial tribunal or government agency.
Notwithstanding any failure to so identify it, any source code made available to
Licensee by Netcentives shall be deemed confidential and proprietary
information.

10.  TERMINATION.  This License is effective until terminated.  Licensee may
terminate this License at any time with notice to Netcentives.  Licensee's
license rights will automatically terminate immediately without notice if (i)
Licensee fails to comply with any material provision of this License, or (ii)
the Agreement expires or is terminated for any reason. In the event of
termination, Licensee must destroy the original and all copies of the Licensed
Software.

11.  WARRANTIES.

CONFIDENTIAL                                                       Page 45 of 66

<PAGE>

     (A) LIMITED WARRANTY.  Netcentives warrants and represents to Licensee
that: (a) for a period of ninety (90) days from delivery, the Licensed Software,
when used for the purpose and in the manner specifically authorized by the
Agreement, shall perform as described in its documentation; and (b) the media on
which the Licensed Software is recorded shall be free from defects in materials
and workmanship under normal use for a period of ninety (90) days following
delivery. This limited warranty shall not apply if the Licensed Software has
been: (i) altered or modified except by or at the written direction of
Netcentives; (ii) used in a hardware or operating system environment that has
not been approved by Netcentives, or (iii) subjected to negligence, or computer
or electrical malfunction. In the event of a breach of the express limited
warranties set forth above, Licensee's sole and exclusive remedy, and
Netcentives sole and exclusive liability shall be, at Netcentives' option,
repair or replacement of the Licensed Software.

     (B) WARRANTY DISCLAIMER.  EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET
FORTH IN SUBSECTION (A) ABOVE, NETCENTIVES AND ITS LICENSORS DISCLAIM ALL
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO THE LICENSED SOFTWARE. NETCENTIVES DOES NOT WARRANT THAT THE OPERATION OF THE
LICENSED SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.

12.  LIMITATION OF LIABILITY.  IN NO EVENT WILL NETCENTIVES OR ITS LICENSORS BE
LIABLE FOR ANY LOST PROFITS, LOST DATA, OR COSTS OF PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES, OR FOR ANY, SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE, OR
INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF THE LICENSED SOFTWARE OR THIS
LICENSE, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY. THESE LIMITATIONS
SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.

13.  INJUNCTION.  In the event that any Licensed Software is, or in Netcentives'
sole opinion is likely to be, enjoined due to infringement, Netcentives, at its
option and expense, may either (i) modify the Licensed Software so that it
becomes noninfringing, (ii) replace the Licensed Software with functionally
equivalent non-infringing software, or (iii) if the foregoing alternatives are
not reasonably available to Netcentives, accept return of the Licensed Software
and terminate this License.

14.  SOLE LIABILITY AND REMEDY.  THE FOREGOING SECTIONS 12 AND 13 STATE THE
ENTIRE LIABILITY AND OBLIGATION OF NETCENTIVES AND LICENSEE'S EXCLUSIVE REMEDY,
WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OF PATENTS, COPYRIGHTS, TRADE
SECRETS, OR TRADEMARKS BY THE LICENSED SOFTWARE.

15.  GOVERNING LAW.  This License shall be construed and interpreted according
to the laws of the State of California, without regard for conflicts of law
provisions.

CONFIDENTIAL                                                       Page 46 of 66
<PAGE>

16.  EXPORT RESTRICTIONS.  Licensee acknowledges that any obligation of
Netcentives to provide the Licensed Software under this License shall be subject
in all respects to all United States laws and regulations governing the license
and delivery of technology and products abroad by persons subject to the
jurisdiction of the United States. Licensee shall not export, directly or
indirectly, any Licensed Software or related information without first obtaining
all required licenses and approvals from the appropriate government agencies.

17.  GENERAL.  This License constitutes the full and complete understanding of
the parties with respect to the subject matter herein and may not be altered or
modified, except by written consent of both parties.  If any provision of this
License is found invalid or unenforceable, that provision will be enforced to
the maximum extent permissible, and the other provisions of this License will
remain in full force and effect.

AGREED AND ACCEPTED:

CoolSavings, Inc.:________________________        Date:__________________

By:_______________________________________

Print Name:_______________________________

Title:____________________________________

CONFIDENTIAL                                                       Page 47 of 66
<PAGE>

                                   Exhibit F

                           Standard Promotion Types

<TABLE>
<CAPTION>
Promotion Type               Marketing Objective      Qualifying Activity                       Example
------------------------------------------------------------------------------------------------------------------------------------
<S>                         <C>                       <C>                                     <C>
Product/Service Purchase    Encourage purchase of      Earn Points for purchasing a specific     Buy this product and get 1000
                            specific product(s).       product or service.                       Points.
------------------------------------------------------------------------------------------------------------------------------------
                            Encourage dollar volume.   Earn Points for a single purchase at     Spend at or above $100 and get 500
                                                       or above a particular dollar amount.     Points.
------------------------------------------------------------------------------------------------------------------------------------
                            Reward and motivate        Earn variable amounts of Points for      Earn Points by making purchases:
                            dollar volume.             purchases at designated dollar               $25-$100 = 250 Points
                                                       plateaus.                                    $100-$250 = 500 Points
                                                                                                    over $250 = 1000 Points
------------------------------------------------------------------------------------------------------------------------------------
                            Encourage purchase now.    Earn Points for a purchase made          Purchase this week and earn 200
                                                       within a specified time period.          Points.
                          ----------------------------------------------------------------------------------------------------------
                            Use the network to         Earn Points for qualified activities     Earn 500 Points when you purchase
                            leverage sales.            at two or more sites.                    items from the following merchants.
                          ----------------------------------------------------------------------------------------------------------
Frequent User/Loyalty       Encourage repeat visits    Earn Points for completing a             Purchase 4 products over the next
                            and build loyalty.         measurable purchase or user activity     month and receive a bonus 500
                                                       (e.g. enrollment, offer selection) on    Points.
                                                       a Web site (including the CoolSavings
                                                       Properties) a specific number of
                                                       times over a specified time period.
                          ----------------------------------------------------------------------------------------------------------
                            Encourage repeats          Earn variable amounts of Points for      Earn Points for frequent purchases
                            visits and build           completing measurable purchase or        over the next month:
                            loyalty.                   user activities (e.g. enrollment,           1-3 purchases = 250 Points
                                                       offer selection) on a Web site              4-6 purchases = 500 Points
                                                       (including the CoolSavings                  7+ purchases = 1000 Points
                                                       Properties) a specific number of
                                                       times over a specific time period.       Earn one Point for every dollar
                                                                                                spent (minimum $25 purchase).
------------------------------------------------------------------------------------------------------------------------------------
Registration                Get names and info on      Earn Points for registering purchased   Register your new widget and receive
                            users of your product      software with unique software ID        500 Points.
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

CONFIDENTIAL                                                       Page 49 of 66
<PAGE>

<TABLE>
<S>                         <C>                       <C>                                     <C>
                          ----------------------------------------------------------------------------------------------------------
                                                          number.
------------------------------------------------------------------------------------------------------------------------------------
Research                       Gather feedback and/or     Earn Points for responding to a         Fill out this survey and earn 500
* respondents must be in a     develop customer           survey.                                 Points.
qualified database, so         profiles.
authentication of consumer
is not an issue.  Cannot be
available to general public
or unauthenticated members.
------------------------------------------------------------------------------------------------------------------------------------
Off-Web Trial                  Encourage off-Web         Test a product off-web and earn         Earn 1000 Points when you
                               product awareness and     Points when you enter your unique       test-drive this new car.
                               trial.                    test number.
                                                                                                  Earn 250 Points when you submit
                                                                                                  your name and mailing address to
                                                                                                  receive a sample product in the
                                                                                                  mail.
------------------------------------------------------------------------------------------------------------------------------------
Sweepstakes                    Build a database.         Earn Points by winning a Sweepstakes.    Submit your name and email address
                                                                                                  entry into a Sweepstakes where you
                                                                                                  can win Points.
------------------------------------------------------------------------------------------------------------------------------------
</TABLE>

CONFIDENTIAL                                                       Page 50 of 66
<PAGE>

                                   Exhibit G

                         Example of Supplier Contract

This letter of agreement (the "Letter") sets forth the understanding between
                               ------
Netcentives Inc. ("Netcentives") and XXX ("XXX") regarding the purchase and sale
                   -----------             ---
of items for the __________ Redemption Catalog.  Please indicate your acceptance
of the terms and conditions set forth below by having a copy of this Letter
executed on behalf of XXX, and returning to Netcentives a signed original.

1)   General Scope of Agreement.  Netcentives operates an Internet-based
     ---------------------------
incentives program known as the _______________ Program (the "Program") on
                                                              -------
behalf of ___________, Inc..  XXX is in the business of providing merchandise
for sale to catalog companies.  XXX has formed relationships with manufacturers
(the "Manufacturers") of various products for the purchase and shipping of such
      -------------
products to consumers.  Pursuant to this Letter, Netcentives shall purchase
specific products from XXX for inclusion in Netcentives' Internet catalog, and
XXX shall sell such products to Netcentives and arrange for the shipping of such
products to Netcentives' consumers.

2)   Term.  This Letter will become effective as of _______________ and shall
     ----
remain effective for one (1) year (the "Initial Term"). The Letter shall
                                        ------------
automatically renew for an additional year at the end of the Initial Term (the
"Extension Term"), unless terminated by either party in writing prior to the end
---------------
of the Initial Term.  Notwithstanding the foregoing, Netcentives shall have the
right to terminate this Letter at any time with at least thirty (30) days
written notice to XXX.

3)   Products.  Netcentives shall have the right to purchase from XXX specific
     --------
products (the "Products") to be mutually agreed by the parties in writing. XXX
               --------
shall supply information about each Product (the "Product Information"),
                                                  -------------------
including without limitation the price, warranty information, product features,
manufacturer name and logos (the "Manufacturer Marks"), and a photograph or
                                  ------------------
drawing appropriate for catalog publication.  Such Product Information shall be
provided in the format set forth in Exhibit A (Product Information Sheet).  XXX
shall ensure that consumers ordering such Products through Netcentives shall
receive a manufacturer's warranty and customer service level which is at least
as favorable as those provided to the Manufacturer's direct customers.

4)   Orders and Shipping.  From time to time, Netcentives shall deliver orders
     -------------------
to XXX via secure e-mail.  Such orders shall include, without limitation, the
name and quantity of the Product to be shipped, and the name and shipping
address of the consumer to whom the Product should be shipped. XXX shall use
best efforts to deliver or cause the applicable Manufacturer to deliver, the
applicable Product to the consumer named in such orders at the shipping address
provided by Netcentives, within seven (7) days of receipt of Netcentives' order.

5)   Returns.  XXX shall accept the return of a Product only in the event that
     -------
the Product is damaged or defective.  In the event that a consumer returns a
damaged or defective Product, XXX shall, or shall cause the applicable Merchant
to, provide the consumer with a new Product.  XXX shall ensure that the
applicable Manufacturer also abides by this Paragraph.

CONFIDENTIAL                                                       Page 50 of 65
<PAGE>

6)   Payment.  XXX shall invoice Netcentives monthly for Products ordered and
     -------
shipped. Payment for such invoices shall be due within thirty (30) days of
Netcentives' receipt of XXX's invoice.

7)   Trademarks.  XXX hereby grants to Netcentives a limited, non-exclusive,
     ----------
nontransferable license, without the right to sublicense, to use, reproduce,
display, and transmit the Manufacturer Marks in Netcentives' or
________________'s promotional materials and on any Netcentives or
_________________ web site; provided, however, that (a) any use of the
                            --------  -------
Manufacturer Marks shall be for the sole purposes of promoting the
_________________ Program, or reflecting the availability of the Products as
incentive awards in the _________________ Program.

8)   Confidential Information.
     ------------------------

     (A)  "Confidential Information" shall mean any consumer order information
           ------------------------
or identifying information (including, without limitation, consumer names and
shipping addresses) or other information, which is (a) reasonably understood to
be confidential or proprietary, (b) designated in writing to be confidential or
proprietary, or (c) if given orally, confirmed promptly in writing as having
been disclosed as confidential or proprietary, provided, however, that
                                               --------  -------
information shall not be deemed to be Confidential Information if such
information is generally known by or available to the public, or is known by XXX
at the time of disclosure.

     (B)  XXX agrees not to use any Confidential Information disclosed to it by
Netcentives for its own use or for any purpose except to carry out its
obligations under this Letter.  XXX will not disclose any Confidential
Information of Netcentives to third parties or to employees of XXX except (1)
employees who are required to have the information in order to carry out XXX's
obligations under this Letter, and (2) manufacturers of the Products to be
shipped to Consumers, if necessary for such shipping. XXX agrees that it will
take all reasonable measures to protect the secrecy of and avoid disclosure or
use of Confidential Information.  XXX agrees to notify Netcentives in writing of
any misuse or misappropriation of Confidential Information of Netcentives which
may come to XXX's attention.

     (C)  The foregoing commitments of XXX shall survive any termination this
agreement and shall continue for a period of two (2) years following the date of
this Letter.

     (D)  XXX agrees that the obligations of XXX provided herein are necessary
and reasonable in order to protect Netcentives and its business, and XXX
expressly agrees that monetary damages would be inadequate to compensate
Netcentives for any breach by XXX of its covenants and agreements set forth
herein.  Accordingly, XXX agrees and acknowledges that any such violation or
threatened violation will cause irreparable injury Netcentives and that, in
addition to any other remedies that may be available, in law, in equity or
otherwise, Netcentives shall be entitled to obtain injunctive relief against the
threatened breach of this agreement or the continuation of any such breach by
XXX, without the necessity of proving actual damages.

9)   Indemnification.  XXX shall indemnify, defend and hold harmless
     ---------------
Netcentives, its officers, directors and employees from any claims, losses,
attorney's fees, damages, liabilities, costs, expenses, or suits for injury to
any person, damage to or loss of property, or any other claim arising out of or
resulting from (a) any act or omission of XXX, it employees, or

CONFIDENTIAL                                                       Page 51 of 65
<PAGE>

subcontractors, or (b) the breach of any representation, warranty, or covenant
by XXX contained herein. Notwithstanding the foregoing, in no event shall XXX be
responsible for injuries or events which are solely a result of the gross
negligence of Netcentives.

10)  Representations and Warranties of Each Party. Each party to this Letter
     --------------------------------------------
represents and warrants to the other that (a) such party has the full corporate
right, power, and authority to enter into this Letter and perform the acts
required of it hereunder, (b) the execution of this Letter by such party, and
the performance by such party of its obligations and duties hereunder, do not
and will not violate any agreement to which such party is a party or by which it
is otherwise bound, and (c) when executed and delivered by such party, this
Letter will constitute the legal, valid and binding obligation of such party,
enforceable against such party in accordance with its terms.

11)  Representations and Warranties of Supplier.  XXX represents and warrants
     ------------------------------------------
that: (i) the Product Information set forth on Exhibit A is complete and
accurate; and (ii) XXX owns, or has obtained all necessary rights to sublicense
to Netcentives as set forth in this Letter, the Manufacturer Marks.

12)  Independent Contractors.  The relationship of Netcentives and XXX
     -----------------------
established by this Letter is that of independent contractors, and nothing
contained in this Letter shall be construed to constitute the parties as agents,
partners, joint venturers, co-owners or otherwise as participants in a joint or
common undertaking.

13)  Notices.  All notices and demands hereunder shall be in writing and shall
     -------
be delivered by personal service or by facsimile, certified or registered mail,
or return receipt express courier to the address of the receiving party set
forth on the signature page of this Letter, or to any other address of the
receiving party designated by written notice in accordance with this paragraph.

14)  Waiver, Amendment and Modification.  No waiver, amendment or modification
     ----------------------------------
of any provision hereof shall be effective unless in writing and signed by the
party against whom such waiver, amendment or modification is sought to be
enforced. No failure by either party to exercise and no delay by either party in
exercising any right, power or remedy with respect to the obligations secured
hereby shall operate as a subsequent waiver of any such right, power or remedy.

15)  Assignment.  Each of the parties agrees that its rights and obligations
     ----------
under this Agreement may not be transferred or assigned directly or indirectly
without the prior written consent of the other party, and any assignment make
without such consent shall be void; provided, however, that such consent shall
                                    --------  -------
not be required for an assignment of this contract pursuant to a merger, sale of
substantially all of the assets, or sale of all of the outstanding stock of
either party.  This Letter shall be binding upon and inure to the benefit of the
parties hereto, their successors and assigns.

16)  Severability.  In the event that any of the provisions of this Letter shall
     ------------
be held by a court of competent jurisdiction to be unenforceable, such provision
will be enforced to the maximum extent permissible and the remaining portions of
this Letter shall remain in full force and effect.  The parties agree to
negotiate in good faith a substitute, valid and enforceable provision that most
nearly effects the parties' intent and to be bound by the mutually agreed
substitute provision.

17)  Force Majeure.  Neither party shall be responsible for any failure to
     -------------
perform due to unforeseen circumstances or to causes beyond its control,
including but not limited to acts of God, war, riot, embargoes, acts of civil or
military authorities, fire, floods, accidents, strikes,

CONFIDENTIAL                                                       Page 52 of 65
<PAGE>

shortages of transportation facilities, fuel, energy, labor or materials or
failures of telecommunications or electrical power supplies. A party whose
performance is affected by a force majeure condition shall be excused from such
performance to the extent required by the force majeure condition so long as
such party takes all reasonable steps to avoid or remove such causes of
nonperformance and immediately continues performance whenever and to the extent
such causes are removed.

18)  Entire Agreement; Amendment.  This Letter, together with the Exhibit,
     ---------------------------
constitutes the final and entire agreement between the parties and may not be
modified or amended except by a writing signed by both of the parties.

19)  Additional Matters.  The headings and captions used in this Letter are for
     ------------------
convenience only, and shall not in any way affect the interpretation of the
provisions of this Letter.  This Letter may be executed in counterparts, each of
which shall be deemed an original and all of which together shall constitute one
instrument and shall be governed by and construed in accordance with the laws of
the State of California, without reference to conflict of laws provisions
thereof.

AGREED AND ACCEPTED:

NETCENTIVES INC.

__________________________

XXX, INC.

__________________________

CONFIDENTIAL                                                      Page 53 of 65
<PAGE>

                                   EXHIBIT A
                           PRODUCT INFORMATION SHEET

Product Name and Description:

Product Specifications and Features:

Product Warranty Information:

Manufacturer Name:

Product Price:

Estimated Shipping Time from Date of Order:

Special Terms and Conditions:

Manufacturer Mark Authorized for Use on _________________ Site:

Product Photograph:

CONFIDENTIAL                                                      Page 54 of 65
<PAGE>

                                   Exhibit H

                           Merchant Software License

This license agreement (the "Agreement") authorizes you (the "Licensee") to use
the Licensed Software (as defined below) and related documentation subject to
the conditions set forth below. Please read this Agreement carefully before
installing the Licensed Software. By downloading, installing and/or using the
Licensed Software, Licensee agrees to be bound by the terms and conditions
stated below. If Licensee does not agree to all the terms and conditions of this
Agreement, Licensee may not download, install, or use the Licensed Software.

1.   DEFINITIONS.  As used in this Agreement, the term "Licensed Software" means
                                                        -----------------
the Netcentives Inc. Incentives Management Services Client Software, in object
code form only, made available to Licensee for download or otherwise provided to
Licensee by Netcentives in connection with the CoolSavings Program, and any
documentation provided therewith. The term "Licensed Software" shall also
                                            -----------------
include source code solely to the extent Netcentives makes source code available
to Licensee. The term "Merchant Agreement" means the agreement between Licensee
                       ------------------
and CoolSavings governing Licensee's participation in the CoolSavings Program.

2.   INTELLECTUAL PROPERTY AND TITLE.  All title in and intellectual property
rights related to the Licensed Software are owned by and retained by Netcentives
and its licensors, and its structure, organization, and underlying source code
are the valuable trade secrets of Netcentives and its licensors. Licensee
acknowledges that no title to the intellectual property in the Licensed Software
is transferred to Licensee, and Licensee will not acquire any rights to the
Licensed Software except for the license as set forth herein.  Netcentives
reserves all rights not expressly granted herein.

3.   LICENSE AND USE.  Netcentives hereby grants to Licensee a nonexclusive,
nontransferable license, without the right to sublicense, (i) to install the
Licensed Software onto a computer hard disk or other permanent storage media of
one (1) computer and to load the Licensed Software from the permanent storage
media into a central processing unit for purposes of executing the Licensed
Software for the sole purpose of participating in the CoolSavings Program and
performing its obligations related thereto, and (ii) to use, modify, and
incorporate into Licensee's software or systems, the source code made available
to Licensee by Netcentives for the sole purpose of customizing the Licensed
Software for Licensee's systems. Licensee may not copy, modify, make derivative
works of, or distribute the Licensed Software, except: Licensee may make one (1)
                                               ------
copy of  the Licensed Software on magnetic media as an archival back-up copy.
Licensee must reproduce and include all copyright, trademark, and other
proprietary notices of Netcentives with any copies Licensee makes of the
Licensed Software.  Licensee's agents shall be entitled to exercise the rights
granted under this Section 3 on Licensee's behalf, provided that any such
agent(s) agree in writing to be bound by the terms of this Agreement.

4.   OTHER RESTRICTIONS.  The Licensed Software is owned by Netcentives and its
licensors and is protected by United States copyright laws and international
treaty provisions.

CONFIDENTIAL                                                     Page 55 of 65
<PAGE>

Licensee may not copy, export, re-export, sublicense, rent, lease, or distribute
the Licensed Software except as expressly permitted under this Agreement.
Licensee may not reverse engineer, reverse compile, or disassemble the Licensed
Software.

5.   SUPPORT.  Netcentives will provide telephone and e-mail technical support
to Licensee with regard to Licensee's use of the Licensed Software during
Netcentives' regular business hours.

6.   ERRORS AND BUG FIXES.  Licensee agrees to notify Netcentives of any errors,
bugs, or defects in the Licensed Software promptly upon discovery thereof.
Netcentives will use its reasonable commercial efforts to fix any such errors,
bugs, or defects.

7.   UPGRADES.  Netcentives intends to create and provide to Licensee
enhancements, updates, and/or upgrades to the Licensed Software, but is under no
obligation to do so.  Licensee agrees to download and install any such
enhancements, updates, and/or upgrades within (30) days following receipt of
notice from Netcentives that such enhancements, updates, and/or upgrades are
available for download by Licensee.

8.   SECURITY AND INSPECTION.  Licensee agrees that at all times Licensee will
comply with the physical and logical security obligations related to the
Licensed Software set forth in the Policy Manual provided to Licensee by
CoolSavings.  Licensee agrees to permit Netcentives, its agents, or employees,
upon reasonable notice and during regular business hours, to inspect all
premises under Licensee's control where the Licensed Software is copied, used or
stored, for the sole purpose of verifying compliance with this Agreement.

9.   CONFIDENTIALITY.  Licensee hereby acknowledge that the Licensed Software
contains Netcentives' confidential and proprietary information.  Licensee hereby
agrees that as to any of the Licensed Software believed by Licensee or
identified to Licensee by Netcentives as being confidential or proprietary,
Licensee will keep such Licensed Software, or portion thereof, in strict
confidence and will not reveal it to anyone unless Licensee is required to
disclose it by order of a judicial tribunal or government agency.
Notwithstanding any failure to so identify it, any source code made available to
Licensee by Netcentives shall be deemed confidential and proprietary
information.

10.  TERMINATION.  This Agreement is effective until terminated.  Licensee may
terminate this Agreement at any time with notice to Netcentives.  Licensee's
license rights will automatically terminate immediately without notice if (i)
Licensee fails to comply with any material provision of this Agreement, (ii) the
Merchant Agreement expires or is terminated for any reason; or the Agreement
between Netcentives and CoolSavings expires or is terminated for any reason. In
the event of termination, Licensee must destroy the original and all copies of
the Licensed Software.

11.  WARRANTIES.

CONFIDENTIAL                                                     Page 56 of 65
<PAGE>

     (A)  LIMITED WARRANTY.  Netcentives warrants and represents to Licensee
that: (a) for a period of ninety (90) days from delivery, the Licensed Software,
when used for the purpose and in the manner specifically authorized by the
Merchant Agreement, shall perform as described in its documentation; and (b)
the media on which the Licensed Software is recorded shall be free from defects
in materials and workmanship under normal use for a period of ninety (90) days
following delivery.  This limited warranty shall not apply if the Licensed
Software has been: (i) altered or modified except by or at the written direction
of Netcentives;  (ii) used in a hardware or operating system environment that
has not been approved by Netcentives, or (iii) subjected to negligence, or
computer or electrical malfunction. In the event of a breach of the express
limited warranties set forth above, Licensee's sole and exclusive remedy, and
Netcentives sole and exclusive liability shall be, at Netcentives' option,
repair or replacement of the Licensed Software.

     (B)  WARRANTY DISCLAIMER.  EXCEPT FOR THE EXPRESS LIMITED WARRANTIES SET
FORTH IN SUBSECTION (A) ABOVE, NETCENTIVES AND ITS LICENSORS DISCLAIM ALL
WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT
TO THE LICENSED SOFTWARE.  NETCENTIVES DOES NOT WARRANT THAT THE OPERATION OF
THE LICENSED SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE.

12.  LIMITATION OF LIABILITY.  IN NO EVENT WILL NETCENTIVES OR ITS LICENSORS BE
LIABLE FOR ANY LOST PROFITS, LOST DATA, OR COSTS OF PROCUREMENT OF SUBSTITUTE
GOODS OR SERVICES, OR FOR ANY, SPECIAL, INDIRECT, CONSEQUENTIAL, PUNITIVE, OR
INCIDENTAL DAMAGES, ARISING OUT OF THE USE OF THE LICENSED SOFTWARE OR THIS
AGREEMENT, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY.  THESE LIMITATIONS
SHALL APPLY NOTWITHSTANDING THE FAILURE OF ANY ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.

13.  INJUNCTION.  In the event that any Licensed Software is, or in Netcentives'
sole opinion is likely to be, enjoined due to infringement, Netcentives, at its
option and expense, may either (i) modify the Licensed Software so that it
becomes noninfringing, (ii) replace the Licensed Software with functionally
equivalent non-infringing software, or (iii) if the foregoing alternatives are
not reasonably available to Netcentives, accept return of the Licensed Software
and terminate this Agreement.

14.  SOLE LIABILITY AND REMEDY.  THE FOREGOING SECTION 12 AND 13 STATE THE
ENTIRE LIABILITY AND OBLIGATION OF NETCENTIVES AND LICENSEE'S EXCLUSIVE REMEDY,
WITH RESPECT TO ANY ALLEGED OR ACTUAL INFRINGEMENT OF PATENTS, COPYRIGHTS, TRADE
SECRETS, OR TRADEMARKS BY THE LICENSED SOFTWARE.

15.  GOVERNING LAW.  This Agreement shall be construed and interpreted according
to the laws of the State of California, without regard for conflicts of law
provisions.

CONFIDENTIAL                                                     Page 57 of 65
<PAGE>

16.  EXPORT RESTRICTIONS.  Licensee acknowledges that any obligation of
Netcentives to provide the Licensed Software under this Agreement shall be
subject in all respects to all United States laws and regulations governing the
license and delivery of technology and products abroad by persons subject to the
jurisdiction of the United States. Licensee shall not export, directly or
indirectly, any Licensed Software or related information without first obtaining
all required licenses and approvals from the appropriate government agencies.

17.  GENERAL.  This Agreement constitutes the full and complete understanding of
the parties with respect to the subject matter herein and may not be altered or
modified, except by written consent of both parties. If any provision of this
Agreement is found invalid or unenforceable, that provision will be enforced to
the maximum extent permissible, and the other provisions of this Agreement will
remain in full force and effect.

AGREED AND ACCEPTED:

Company Name:__________________________           Date:_______________________

By:____________________________________

Print Name:____________________________

Title:_________________________________

CONFIDENTIAL                                                     Page 58 of 65
<PAGE>

                                   Exhibit I

                           Coolsavings Deliverables

          To be provided within 5 business days of the Effective Date

                                                                   Page 59 of 65
CONFIDENTIAL

<PAGE>

                                   Exhibit J

                       Direct Competitors of Coolsavings

                                      AOL

                                  BargainDog

                                   CYBERGOLD

                                     DASH

                                  DOUBLECLICK

                                    EXCITE

                                  E-CENTIVES

                                   E-COUPONS

                                    E-SAVE

                                   FREERIDE

                                   FREESHOP

                            HotCoupons/MoneyMailer

                                  LIFEMINDERS

                                   MYPOINTS

                           PlanetU/Upons/NewsAmerica

                                PROMOTIONS.COM

                                  24/7 MEDIA

                               VAL-PAK/COX MEDIA

                               VALUPAGE/CATALINA

                                  Value-Mail

                                    YESMAIL

                                                                   Page 60 0f 65
CONFIDENTIAL

<PAGE>

                                   Exhibit K

                       Direct Competitors of Netcentives

                                  AWARDTRACK
                                     BEENZ
                                    CARLSON
                                   CYBERGOLD
                                   ECENTIVES
                                   FREE RIDE
                                    MARITZ
                                 MY POINTS.COM
                                  PASSPOINTS
                                PROMOTIONS.COM
                                   SURFBUZZ
                                  VERTICALONE

                                    YAHOO!

                                    YODLEE

                                                                   Page 61 of 65
CONFIDENTIAL

<PAGE>

                                   Exhibit L

                      Implementation and Launch Schedule

          To be provided within 5 business days of the Effective Date
<PAGE>

                                   Exhibit M

                      CoolSavings Program Specifications

          To be provided within 5 business days of the Effective Date

                                                                   Page 63 of 65
CONFIDENTIAL

<PAGE>

                                   Exhibit N

                        Operation Performance standards

1. System Performance

  a)  System Availability.  Standard monthly average for uptime, where the
      -------------------
      Response Time and Page Generation Time shall be as described herein, shall
      be no less than ninety eight percent (98%) (which uptime does not include
      Netcentives' scheduled downtimes for maintenance as set forth below).

  b)  Processing.  Standard monthly average response time ("Response Time") in
      ----------
      processing a user request shall be less than one (1) second for at least
      ninety percent (90%) of all user requests, which response time shall
      measure server response time only, not network transmission time or
      RewardBroker Software processing time. Server response time shall be the
      response time for applications to appear on the Netcentives' web server.

  c)  Response Time.  The average time for page generation for any Coolsavings
      -------------
      Program Pages that are hosted by Netcentives that are less than 40KB each
      in total download size, shall be less than or equal to three (3) seconds
      ("Page Generation Time"). The scope of this Exhibit does not include,
      under any circumstances, any network transmission factors including, but
      not limited to, Internet propagation delays outside of the Netcentives'
      border router and any third party "wrap-around" (i.e. weather, quote,
      banner advertisement, etc.) service feeds.

  d)  Maintenance.  Regularly scheduled maintenance shall be limited to a
      -----------
      maximum of five (5) hours per week as determined by Netcentives except
      that such scheduled maintenance periods shall be selected so as to
      minimize the impact of the downtime on any the Coolsavings program.

  e)  Capacity. Netcentives shall use best efforts to ensure that its operations
      --------
      will sustain a capacity of one and one-half (1.5) times the rolling six
      (6) week average of daily transaction volume of the Coolsavings Program.
      Until a six (6) week average can be determined, a sustained capacity of
      seven hundred thousand (700,000) transactions per day will be used.

  f)  Exceptions.  Factors affecting Netcentives adherence to these performance
      ----------
      standards must be factors that are reasonably within Netcentives' control.
      Netcentives shall not be responsible for, nor liable for any losses or
      damages relating to, any performance degradation or delays due to
      technical problems with the Internet or for any Force Majeure Condition.

2. System Outages
                                                                   Page 64 of 65

CONFIDENTIAL

<PAGE>

  a)  Definition.  As used in this Exhibit, "System Outage" means any
      ----------
      interruption (which is not scheduled downtime) in the provision of the
      Coolsavings Program during which Members are unable to access the
      Coolsavings Program Pages due to no fault of Coolsavings, Coolsavings
      Partners, or Coolsavings Members. Netcentives shall not be responsible
      for, nor liable for any losses or damages relating to, any System Outages
      caused in whole or in part by technical problems with the Internet or by
      any Force Majeure Condition.

  b)  Transaction Integrity.  In the event of a System Outage, earning
      ---------------------
      transactional data is stored until the transaction can be processed;
      redemption or account statement capability may not be available during a
      System Outage.

  c)  Notification. In the event of a System Outage, Netcentives shall contact
      ------------
      Coolsavings promptly. If the System Outage is extended, Netcentives shall
      periodically provide Coolsavings with a status report of such System
      Outage for the duration of the System Outage. Without limiting the
      foregoing, Netcentives shall provide a post-incident summary of each
      System Outage that shall include: (i) cause of the problem, (ii) method
      used to correct the problem, and (iii) measures Netcentives will take to
      prevent similar occurrences in the future.

  d)  If Coolsavings experiences a System Outage and has not been notified by
      Netcentives, Coolsavings or the applicable Coolsavings Partner will
      contact the Technical Support staff at Netcentives by pager and inform
      them of such System Outage.

3. Disaster Recovery, Loss of Data.

   a) Disaster Recovery Priorities.  In the event of any data loss related to
      ----------------------------
      the CoolSavings Program, Netcentives shall first restore the Coolsavings
      Program Pages to ensure that user requests can continue being received and
      users are not denied access to the CoolSavings Program..

   b) Loss of Data.  Loss of stored data may occur when both the primary and
      ------------
      backup storage devices fail. Recovery involves Netcentives reverting to
      offline or archived storage to restore the lost data. Netcentives will
      back up all log data for the CoolSavings Program on a regular basis.

                                                                   Page 65 of 65
CONFIDENTIAL

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