Document:

<Page>

                                                               Exhibit 10.3

               AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT

     THIS AMENDED AND RESTATED REGISTRATION RIGHTS AGREEMENT, dated as of
June 8, 2004 (this "AGREEMENT"), is by and among (i) ACME PACKET, INC., a
Delaware corporation (the "CORPORATION"), (ii) those certain holders of Series B
Preferred Stock, $.001 par value per share (the "SERIES B PREFERRED STOCK"), of
the Corporation listed on SCHEDULE 1 attached hereto (the "SERIES B HOLDERS"),
(iii) those certain purchasers of Series C Preferred Stock, $.001 par value per
share (the "SERIES C PREFERRED STOCK"), of the Corporation listed on SCHEDULE 2
attached hereto (the "INITIAL SERIES C PURCHASERS"), and (iv) each person or
entity that subsequently becomes a party to this Agreement pursuant to Section
3.9 hereof (each an "ADDITIONAL INVESTOR" and together with the Series B Holders
and the Initial Series C Purchasers, the "INVESTORS").

                                   WITNESSETH

     WHEREAS, the Corporation and the Series B Holders are parties to that
certain Registration Rights Agreement, dated as of January 3, 2001, as
amended by Amendment No. 1, dated June 15, 2001, and as amended by Amendment
No. 2, dated June 30, 2002 (as so amended, the "ORIGINAL AGREEMENT");

     WHEREAS, pursuant to the terms of that certain SERIES C Convertible
Preferred Stock Purchase Agreement, by and among the Corporation and the Initial
Series C Purchasers, dated as of June 8, 2004 (the "PURCHASE AGREEMENT"), the
Initial Series C Purchasers have purchased shares of the Series C Preferred
Stock;

     WHEREAS, pursuant to Section 3.3 of the Original Agreement, such Original
Agreement may be amended by the written consent of (i) the Corporation and (ii)
the holders of Series B Preferred Stock holding in the aggregate a majority in
interest of the Series B Preferred Stock;

     WHEREAS, the holders of Series B Preferred Stock holding in the aggregate a
majority in interest of the Series B Preferred Stock are a party to this
Agreement; and

     WHEREAS, it is a condition precedent to the obligations of the Initial
Series C Purchasers to purchase the shares contemplated by the Purchase
Agreement that the Original Agreement be amended and restated in its entirety as
set forth in this Agreement.

     NOW, THEREFORE, in consideration of the mutual covenants contained herein,
the parties agree as follows:

  DEFINITIONS. The following terms shall have the respective meanings set forth
below or elsewhere in this Agreement as referred to below:

     "Agreement" shall have the meaning set forth in the preamble hereto.

<Page>

     "Business Day" shall mean any day that is not a Saturday, a Sunday or a
     legal holiday in the Commonwealth of Massachusetts.

     "Commission" shall mean the Securities and Exchange Commission, or its
     successor.

     "Common Stock" shall mean the common stock of the Corporation, par value
     $.001 per share.

     "Corporation" shall have the meaning set forth in the preamble to this
     Agreement.

     "Exchange Act" shall mean the Securities Exchange Act of 1934, as amended.

     "Holders" shall mean, collectively, any and all holders of Registrable
     Securities and, individually, any one such holder, or any assignee of
     record of such Registrable Securities in accordance with Section 2.9
     hereof.

     "Indemnitees" shall have the meaning set forth in subsection 2.7(b)
     hereof.

     "NASD" shall mean the National Association of Securities Dealers, Inc., or
     any successor corporation thereto.

     "Person" shall mean an individual, partnership, corporation, business
     trust, joint stock company, trust, unincorporated association, joint
     venture, governmental authority or other entity of whatever nature.

     "Preferred Holders" shall mean holders of Preferred Stock.

     "Preferred Stock" shall mean the Corporation's Series B Preferred Stock and
     Series C Preferred Stock.

     "Registrable Securities" shall mean, collectively, any and all shares of
     Common Stock issue and/or issuable upon conversion of shares of Preferred
     Stock and any Common Stock of the Company issued as (or issuable upon the
     conversion or exercise of any warrant, right or other security which his
     issued as) a dividend or other distribution with respect to, or in exchange
     for or in replacement of, such above-described securities. Notwithstanding
     the foregoing, Registrable Securities shall not include any securities sold
     by a person to the public either pursuant to a

                                        2
<Page>

     registration statement or Rule 144 or sold in a private transaction in
     which the transferor's rights are not assigned.

     "Required Preferred Holders" shall mean, at the relevant time of reference
     thereto, those Preferred Holders holding, in the aggregate, a majority of
     the Registrable Securities then held by all Preferred Holders.

     "Securities Act" shall mean the Securities Act of 1933, as amended, and the
     rules and regulations of the Commission thereunder, all as the same shall
     be in effect from time to time.

  REGISTRATIONS.

     2.1 DEMAND REGISTRATION.

     (a) Subject to the limitations and provisions set forth in this
subsection 2.1(a) and subsections 2.1(b), 2.l(c) and 2.l(d) below, at any
time from and after the earlier of (A) June 8, 2007 or (B) one year following
the closing of the Corporation's first firm-commitment underwritten initial
public offering (the "Initial Public Offering"), the Required Preferred
Holders may notify the Corporation in writing that such Required Preferred
Holders desire for the Corporation to cause all or a portion of such Required
Preferred Holders' Registrable Securities to be registered for sale to the
public under the Securities Act; PROVIDED, HOWEVER, that the Required
Preferred Holders shall not be entitled to request that the Corporation
register Registrable Securities for sale to the public pursuant to this
subsection 2.l(a) at any time within six months after the effective date of a
registration statement filed by the Corporation in connection with a public
offering in which the Preferred Holders shall have been entitled to join
pursuant to this subsection 2.l(a) or subsections 2.2 or 2.3 hereof. Upon
receipt of such written request by the Required Preferred Holders, the
Corporation shall promptly notify in writing all other Holders of such
request, and such other Holders shall have a period of ten Business Days
following such notice from the Corporation to notify the Corporation in
writing whether such other Holders, or any of them, desire to have
Registrable Securities held by them registered for sale to the public under
the Securities Act. Thereafter, subject to the conditions, limitations and
provisions set forth below in this subsection 2.l(a) and in subsections
2.1(b), 2.1(c) and 2.1(d) hereof, the Corporation shall, promptly following
the expiration of such ten Business Day period, prepare and file, and use its
best efforts to prosecute to effectiveness, an appropriate filing with the
Commission of a registration statement covering all of those Registrable
Securities with respect to which registration under the Securities Act has
been requested pursuant to this subsection 2.l(a). Notwithstanding anything
to the contrary in this subsection 2.l(a), the Corporation shall have no
obligation of any kind whatsoever with respect to any request to register
Registrable Securities under the Securities Act pursuant to this subsection
2.l(a) unless the aggregate probable gross proceeds to the selling Holders
for the number of Registrable Securities requested to be registered for sale
to the public pursuant to this

                                        3
<Page>

subsection 2.l(a) is at least $10,000,000 (as determined by the Board of
Directors of the Corporation).

     (b) Notwithstanding anything to the contrary contained in subsection 2.l(a)
above, the Corporation shall not be obligated to prepare or file any
registration statement pursuant to subsection 2.l(a) hereof, or to prepare or
file any amendment or supplement thereto, at any time when the Corporation, in
the good faith judgment of its Board of Directors, reasonably believes that the
filing thereof at the time requested, or the offering of Registrable Securities
pursuant thereto, (a) would materially adversely affect a pending or proposed
public offering of Common Stock, or an acquisition, merger, recapitalization,
consolidation, reorganization or similar transaction, or any negotiations,
discussions or pending proposals with respect thereto or (b) would materially
adversely affect the business or prospects of the Corporation in view of the
disclosures that may be required thereby of information about the business,
assets, liabilities or operations of the Corporation not theretofore disclosed;
PROVIDED, HOWEVER, that the filing of a registration statement, or any
supplement or amendment thereto, by the Corporation may be deferred pursuant to
this subsection 2.l(b) for no longer than (i) if such deferment is pursuant to
clause (a) above, 60 calendar days after the abandonment or consummation of any
of the foregoing proposals or transactions or (ii) if such deferment is pursuant
to clause (b) above, 60 calendar days beyond the time-requested.

     (c) The Corporation shall be entitled to include in any registration
statement filed or to be filed by the Corporation pursuant to subsection 2.l(a)
above shares of Common Stock to be sold by the Corporation for its own account.
If any offering pursuant to subsection 2.l(a) above shall be in the form of an
underwritten offering, and the managing underwriter or underwriters of such
offering, in good faith, advise the Corporation and the selling Preferred
Holders in writing that in its or their opinion the aggregate amount of shares
of Common Stock requested to be included in such offering (including the
Registrable Securities, any shares of Common Stock to be offered for the account
of the Corporation and any shares of Common Stock to be offered for the account
of any other security holders of the Corporation) would materially adversely
affect the success of such offering or the price of the shares of Common Stock
to be offered, then the Corporation shall reduce the number of shares of Common
Stock to be included in such offering to the amount of Common Stock which the
managing underwriter or underwriters have advised can be sold in such offering,
said reduction to be effected in the following order: (x) first, any or all
shares of Common Stock requested to be included in such offering by such other
security holders of the Corporation, PRO RATA among such other stockholders in
proportion to the number of shares of Common Stock sought to be registered by
such other security holders, (y) second, any or all shares of Common Stock to be
sold by the Corporation pursuant to such offering, and (z) third, any or all
Registrable Securities requested to be included in such offering by the Holders,
PRO RATA among the Holders in proportion to the respective number of Registrable
Securities sought to be registered by the selling Preferred Holders. The
Preferred Holders proposing to distribute Registrable Securities through such
underwriting shall enter into an underwriting agreement in customary form with
the managing underwriter selected for such underwriting by mutual agreement of
the Corporation and the Required Preferred

                                        4
<Page>

Holders. If any selling Preferred Holder disapproves of the terms of the
underwriting, such person may elect to withdraw therefrom by written notice to
the Corporation and the managing underwriter or underwriters. The Registrable
Securities so withdrawn shall also be withdrawn from registration.

     (d)   Notwithstanding anything in this subsection 2.1 to the contrary, the
Corporation shall not be required to consummate more than one offering of
Registrable Securities pursuant to subsection 2.l(a) above.

     2.2 PIGGYBACK REGISTRATION. If at any time after the Initial Public
Offering, the Corporation proposes to file a registration statement under the
Securities Act covering a proposed sale of its Common Stock, whether for its own
account or for the account of any other security holder or both (other than a
registration statement on Form S-4 or S-8, or any form substituting therefor for
shares of Common Stock to be offered in a transaction of the type referred to in
Rule 145 under the Securities Act or to employees of the Corporation pursuant to
any employee benefit plan, respectively, and other than a registration statement
filed in connection with an offering effected pursuant to subsection 2.l(a) or
2.3(a) hereof), the Corporation shall give each Holder written notice of such
proposed filing at least 20 Business Days prior to the anticipated filing date,
and such notice shall offer each such Holder the opportunity to register such
number of Registrable Securities as they may request, which request must be
delivered to the Corporation in writing within ten Business Days after the
notice given by the Corporation. The Corporation shall use its best efforts to
cause the Registrable Securities as to which registration shall have been so
requested by the requesting Holders to be included among the shares of Common
Stock to be covered by the registration statement proposed to be filed by the
Corporation pursuant to this subsection 2.2. In the event that any such
registration statement shall be, in whole or in part, an underwritten public
offering, the Corporation shall use its best efforts to cause the managing
underwriter or underwriters to include such Registrable Securities as to which
registration shall have been so requested by the requesting Holders, all upon
the same terms and conditions as the other shares of Common Stock included
therein. Notwithstanding the foregoing, if the managing underwriter or
underwriters of such offering, in good faith, determine that the total number of
shares of Common Stock which the requesting Holders, the Corporation and any
other security holders of the Corporation intend to include in such offering
would materially adversely affect the success of such offering or the price of
the shares of Common Stock to be offered, then the Corporation shall reduce the
number of shares of Common Stock to be included in such offering to the number
of shares of Common Stock which the managing underwriter or underwriters shall
have advised can be sold in such offering, said reduction to be effected in the
following order: (x) first, any or all shares of Common Stock requested to be
included in such offering by any other security holders of the Corporation
(other than security holders exercising demand registration rights), pro rata
among such other security holders in proportion to their respective numbers of
shares of Common Stock sought to be registered pursuant to such offering, (y)
second, any or all shares of Common Stock requested to be included in such
offering by the Holders, pro rata among the Holders in proportion to their
respective number of Registrable Securities sought to be registered pursuant to
such offering, (z) third, any or all shares of Common

                                        5
<Page>

Stock proposed to be sold by the Corporation pursuant to such offering, and (zz)
fourth, any or all shares of Common Stock requested to be included in such
offering by security holders of the Corporation exercising demand registration
rights, PRO RATA among such security holders in proportion to the number of
shares of Common Stock entitled to be registered by each and in accordance with
their respective priorities. In the event that the contemplated registration
does not involve an underwritten public offering, the determination that the
inclusion of any Registrable Securities requested to be included in such
registration by the requesting Holders would have a material adverse effect on
the success of such offering or the price of the shares of Common Stock to be
offered shall be made in the good faith reasonable judgment of the Corporation's
Board of Directors.

     2.3 S-3 REGISTRATIONS.

     (a) Subject to the limitations and provisions set forth in this subsection
2.3(a) and in subsections 2.3(b) and 2.3(c) below, at any time from and after
the first anniversary of the closing of the Initial Public Offering, Holders
shall have the right to require the Corporation to file a registration statement
on Form S-3, if available, or any comparable or successor form, under the
Securities Act for purposes of registering for sale to the public Registrable
Securities representing probable gross proceeds to the selling Holders of at
least $1,000,000 (the "Minimum S-3 Registrable Securities Amount"), the amount
of such probable gross proceeds to be determined in good faith by the Board of
Directors of the Corporation. The Holders may exercise their rights under this
Section 2.3 by notifying the Corporation in writing that they desire for the
Corporation to cause all or a portion of such Holders' Registrable Securities
(but in no event less than the Minimum S-3 Registrable Securities Amount) to be
registered for sale to the public under the Securities Act pursuant to this
subsection 2.3(a); PROVIDED, HOWEVER, that the Holders shall not be entitled to
request that the Corporation register Registrable Securities for sale to the
public pursuant to this Section 2.3 at any time within one year after the
effective date of a registration statement filed by the Corporation in
connection with a public offering in which the Holders shall have been entitled
to join pursuant to this subsection 2.3(a) or subsections 2.1 or 2.2 hereof.
Upon receipt of such written request by any of the Holders, the Corporation
shall promptly notify in writing all other Holders of such request, and such
other Holders shall have a period of ten Business Days following such notice
from the Corporation to notify the Corporation in writing whether such other
Holders, or any of them, desire to have Registrable Securities held by them
registered for sale to the public under the Securities Act pursuant to this
subsection 2.3(a). Thereafter, subject to the conditions, limitations and
provisions set forth below in this subsection 2.3(a) or in subsections 2.3(b)
and 2.3(c) hereof, the Corporation shall, promptly following the expiration of
such ten Business Day period, prepare and file, and use its best efforts to
prosecute to effectiveness, a registration statement on Form S-3 (or any
comparable or successor form) covering all of those Registrable Securities (but
in no event less than the Minimum S-3 Registrable Securities Amount) of the
Holders with respect to which registration under the Securities Act has been
requested pursuant to this subsection 2.3(a). Notwithstanding anything expressed
or implied in this subsection 2.3(a) to the contrary, any offering pursuant to
this subsection 2.3(a) shall not be in the form of an underwritten offering.

                                        6
<Page>

     (b) Notwithstanding anything to the contrary contained in subsection 2.3(a)
above, the Corporation shall not be obligated to prepare or file any
registration statement pursuant to subsection 2.3(a) hereof, or to prepare or
file any amendment or supplement thereto, at any time when the Corporation, in
the good faith judgment of its Board of Directors, reasonably believes that the
filing thereof at the time requested, or the offering of Registrable Securities
pursuant thereto, (a) would materially adversely affect a pending or proposed
public offering of Common Stock, or an acquisition, merger, recapitalization,
consolidation, reorganization or similar transaction, or any negotiations,
discussions or pending proposals with respect thereto or (b) would materially
adversely affect the business or prospects of the Corporation in view of the
disclosures that may be required thereby of information about the business,
assets, liabilities or operations of the Corporation not theretofore disclosed;
PROVIDED, HOWEVER, that the filing of a registration statement, or any
supplement or amendment thereto, by the Corporation may be deferred pursuant to
this subsection 2.3(b) for no longer than (i) if such deferment is pursuant to
clause (a) above, 60 calendar days after the abandonment or consummation of any
of the foregoing proposals or transactions or (ii) if such deferment is pursuant
to clause (b) above, 60 calendar days beyond the time-requested.

     (c) Notwithstanding anything in this subsection 2.3 to the contrary, the
Corporation shall not be required to consummate more than three offerings of
Registrable Securities pursuant to subsection 2.3(a) above. The Corporation
shall be entitled to include in any registration statement filed or to be filed
by the Corporation pursuant to subsection 2.3(a) above shares of Common Stock to
be sold by the Corporation for its own account.

     2.4 FURTHER OBLIGATIONS OF THE CORPORATION. Whenever, under this Agreement,
the Corporation is required to register Registrable Securities, it agrees that
it shall also do the following:

     (a) prepare and file with the Commission a registration statement with
respect to such Registrable Securities and use its best efforts to cause such
registration statement to become and remain effective for a period of time
required for the disposition of such Registrable Securities by the Holders
thereof provided that such period shall not be longer than six months from the
date of such registration statement unless the Corporation otherwise agrees in
its sole discretion;

     (b) prepare and file with the Commission such amendments and supplements to
such registration statement and the prospectus used in connection therewith as
may be necessary to keep such registration statement effective;

     (c) furnish to each Holder offering Registrable Securities under such
registration statement such number of copies of a summary prospectus or other
prospectus, including a preliminary prospectus complying with the requirements
of the Securities Act, as such Holder may reasonably request; and

                                        7
<Page>

     (d) register or qualify the Registrable Securities covered by such
registration statement under the securities or blue sky laws of such
jurisdictions within the United States and Puerto Rico as the underwriter or
manager shall request or in the event that the registration does not involve an
underwritten public offering as each such Holder shall reasonably request;
PROVIDED that the Corporation shall not be obligated to register or qualify such
Registrable Securities in any jurisdiction in which such registration or
qualification would require the Corporation to qualify as a foreign corporation
or file any general consent to service of process where it is not then so
qualified or otherwise required to be qualified or has not theretofore so
consented.

     2.5 HOLDBACK AGREEMENT. In connection with the Initial Public Offering and
any registration in which any Holder is participating in connection with an
underwritten public offering, each Preferred Holder agrees (and shall enter into
an agreement which shall so state), if requested by the managing underwriter or
underwriters, not to effect any public sale or distribution, including any sale
pursuant to Rule 144 under the Securities Act, of any shares of Common Stock or
any other equity security of the Corporation or of any security convertible into
or exchangeable or exercisable for Common Stock or any such other equity
security of the Corporation (in each case, other than as part of such
underwritten public offering) within ten days before or 180 days after the
effective date of the registration statement filed in connection with such
underwritten offering; provided that all officers and directors of the
Corporation and all other persons with registration rights (whether or not
pursuant to this Agreement) enter into similar agreements.

     2.6 EXPENSES; CERTAIN CONDITIONS TO REGISTRATION.

     (a) Except to the extent otherwise provided in subsection 2.6(b) below, all
expenses incurred in complying with this Agreement, including, without
limitation, all registration and filing fees (including all expenses incident to
filing with the NASD), printing expenses, fees and disbursements of counsel for
the Corporation, reasonable fees and expenses of one counsel for the selling
Holders, expenses of any special audits incident to or required by any such
registration and expenses of complying with the securities or blue sky laws of
any jurisdictions pursuant to subsection 2.4(d) hereof, shall be paid by the
Corporation, except that the Corporation shall not be liable for any fees,
discounts or commissions to any underwriter or any fees or disbursements of
counsel for any underwriter in respect of the Registrable Securities sold by any
selling Holders.

     (b) All expenses incurred in complying with any registration pursuant to
subsection 2.3 hereof, including, without limitation, all registration and
filing fees (including all expenses incident to filing with the NASD), printing
expenses, fees and disbursements of counsel for the Corporation, fees and
disbursements of counsel for the selling Holders, expenses of any special audits
incident to or required by any such registration, expenses of complying with the
securities or blue sky laws of any jurisdictions pursuant to subsection 2.4(d)
hereof, shall be paid for by the selling Holders pro rata in accordance with
their respective number of shares of Registrable Securities sold in any offering
pursuant to subsection 2.3 hereof.

                                        8
<Page>

     (c) It shall be a condition precedent to the obligation of the Corporation
to take any action pursuant to this Agreement in respect of the Registrable
Securities which are to be registered at the request of any Holder that such
Holder shall furnish to the Corporation or the underwriters such information
regarding the Registrable Securities held by such Holder as the Corporation or
the underwriters shall reasonably request and shall be required in connection
with the action taken by the Corporation.

     2.7 INDEMNIFICATION AND CONTRIBUTION.

     (a) INDEMNIFICATION BY THE CORPORATION. In the event of any registration of
any Registrable Securities under the Securities Act pursuant to this Agreement,
the Corporation shall indemnify and hold harmless each Holder of such
Registrable Securities, such Holder's directors, officers, employees and agents,
each underwriter who participated in the offering of such Registrable Securities
and each other Person, if any, who controls such Holder or such underwriter
within the meaning of the Securities Act, against any losses, claims, damages,
liabilities or expenses, joint or several, to which such Holder or any such
director, officer, employee or agent or underwriter or controlling Person may
become subject under the Securities Act or any other statute or at common law,
insofar as such losses, claims, damages, liabilities or expenses (or actions in
respect thereof) arise out of or are based upon (i) any untrue statement or
alleged untrue statement of any material fact contained, on the effective date
thereof, in any registration statement under which such Registrable Securities
were registered under the Securities Act, any preliminary prospectus or final
prospectus contained therein, or any amendment or supplement thereto, or (ii)
any omission or alleged omission to state therein a material fact required to be
stated therein or necessary to make the statements therein not misleading, and
shall reimburse such Holder or such director, officer, employee or agent or
underwriter or controlling Person for any legal or any other expenses reasonably
incurred by such Holder or such director, officer, employee or agent or
underwriter or controlling Person in connection with investigating or defending,
settling or satisfying any such loss, claim, damage, liability, expense or
action; provided, however, that the Corporation shall not be liable in any such
case to the extent that any such loss, claim, damage, liability or expense
arises out of or is based upon any untrue statement or alleged untrue statement
or any omission or alleged omission made in such registration statement,
preliminary prospectus, or amendment or supplement in reliance upon and in
conformity with written information furnished to the Corporation by such Holder
specifically for use therein. Such indemnity shall remain in full force and
effect regardless of any investigation made by or on behalf of such Holder or
such director, officer, employee or agent or underwriter or controlling Person,
and shall survive the transfer of such Registrable Securities by such Holder.

     (b) HOLDERS' INDEMNIFICATION. In connection with any registration statement
in which a Holder is participating, each such Holder will furnish to the
Corporation in writing such information as shall reasonably be requested by the
Corporation for use in any such registration statement or prospectus and shall
severally, but not jointly, indemnify, to the extent permitted by law, the
Corporation, its directors, officers, employees and agents, each underwriter and
each Person, if any, who controls the Corporation or such underwriter within the
meaning of the Securities Act (collectively,

                                        9
<Page>

the "Indemnitees"), against any losses, claims, damages, liabilities and
expenses (under the Securities Act, at common law or otherwise) caused by or
resulting from any untrue statement or alleged untrue statement of a material
fact contained in any registration statement filed by the Corporation under the
Securities Act, or any prospectus or preliminary prospectus included therein (in
each case as amended or supplemented), or caused by any omission or alleged
omission to state therein a material fact required to be stated therein or
necessary to make the statements therein not misleading, but only to the extent
that such untrue statement of a material fact is contained in, or such material
fact is omitted from, information furnished in writing by such Holder for use
therein, and such Holder shall reimburse the Indemnitees for any legal and any
other expenses reasonably incurred in connection with investigating or
defending, settling or satisfying any such loss, claim, damage, liability or
expense. Notwithstanding anything herein to the contrary, a Holder's obligation
to indemnify the Indemnitees shall be limited to the amount of money such Holder
received in connection with the sale of Registrable Securities under such
registration statement.

     (c) CONTRIBUTION. If the indemnification provided for in this subsection
2.7 from the indemnifying party (which term shall, for purposes of this
subsection 2.7, include all indemnifying parties if there be more than one) is
unavailable to an indemnified party hereunder in respect of any losses, claims,
damages, liabilities or expenses referred to herein, then the indemnifying
party, in lieu of indemnifying such indemnified party, shall contribute to the
amount paid or payable by such indemnified party as a result of such losses,
claims, damages, liabilities or expenses in such proportion as is appropriate to
reflect the relative fault of the indemnifying party and indemnified parties in
connection with the actions which resulted in such losses, claims, damages,
liabilities or expenses, as well as any other relevant equitable considerations.
The relative fault of such indemnifying party and indemnified parties shall be
determined by reference to, among other things, whether any action in question,
including any untrue or alleged untrue statement of a material fact or omission
or alleged omission to state a material fact, has been made by, or relates to
information supplied by, such indemnifying party or indemnified parties, and the
parties' relative intent, knowledge, access to information and opportunity to
correct or prevent such action. The amount paid or payable by a party under this
subsection 2.7(c) as a result of the losses, claims, damages, liabilities and
expenses referred to above shall be deemed to include any legal or other fees or
expenses reasonably incurred by such party in connection with any investigation
or proceeding.

     The parties hereto agree that it would not be just and equitable if
contribution pursuant to this subsection 2.7(c) were determined by pro rata
allocation or by any other method of allocation which does not take account of
the equitable considerations referred to in the immediately preceding paragraph.
Notwithstanding the provisions of this subsection 2.7(c), no Holder shall be
required to contribute any amount in excess of the total amount received by it
upon the sale of its Registrable Securities pursuant to any registration
statement to which the losses, claims, damages, liabilities and expenses
referred to above relate. No person guilty of fraudulent misrepresentation
(within the meaning of Section 11(f) of the Securities Act) shall be entitled
to contribution from any person who was not guilty of such fraudulent
misrepresentation. The obligations of each

                                       10
<Page>

of the Holders under this subsection 2.7(c) to contribute are several and not
joint.

     (d) INDEMNIFICATION PROCEDURES. Promptly after receipt by an indemnified
party hereunder of notice of the commencement of any action, such indemnified
party shall, if a claim in respect thereof is to be made against the
indemnifying party hereunder, notify the indemnifying party in writing
thereof, but the omission so to notify the indemnifying party shall not
relieve it from any liability which it may have to any indemnified party. In
case any such action shall be brought against any indemnified party and it
shall notify the indemnifying party of the commencement thereof, the
indemnifying party shall be entitled to participate in and, to the extent it
shall wish, to assume and undertake the defense thereof with counsel
reasonably satisfactory to such indemnified party, and, after notice from the
indemnifying party to such indemnified party of its election so to assume and
undertake the defense thereof, the indemnifying party shall not be liable to
such indemnified party under this subsection 2.7(d) for any legal expenses
subsequently incurred by such indemnified party in connection with the
defense thereof other than reasonable costs of investigation and of liaison
with counsel so selected; PROVIDED, HOWEVER, that, if the defendants in any
such action include both the indemnified party and the indemnifying party and
the indemnified party shall have reasonably concluded that there may be
reasonable defenses available to it which are different from or additional to
those available to the indemnifying party, or if the interests of the
indemnified party reasonably may be deemed to conflict with the interest of
the indemnifying party, the indemnified party shall have the right to select
a separate counsel and to assume such legal defenses and otherwise to
participate in the defense of such action, with the expenses and fees of such
separate counsel and other expenses related to such participation to be
reimbursed by the indemnifying party as incurred.

     2.8 TERMINATION OF REGISTRATION RIGHTS.

     (a) The right of any Holder to request registration or inclusion in any
registration pursuant to any provision of Section 2 of this Agreement shall
terminate on such date after the closing of the Initial Public Offering as all
shares of Registrable Securities beneficially owned or subject to Rule 144
aggregation by such Holder may immediately be sold under Rule 144 (without
regard to Rule 144(k)) during any 90-day period; provided, however, that the
provisions of this subsection 2.8(a) shall not apply to any Holder who owns more
than two percent (2%) of the Corporation's outstanding stock until such time as
such Holder owns less than two percent (2%) of the outstanding stock of the
Corporation.

     (b) This Agreement and all of the rights of Holders granted hereunder shall
terminate on the sixth (6th) anniversary of the date hereof.

     2.9 ASSIGNMENT OF REGISTRATION RIGHTS. The rights to cause the Company to
register Registrable Securities pursuant to this Section 2 may be assigned by a
Holder to a transferee or assignee of Registrable Securities that (a) is a
partner, limited partner, retired partner, member or retired member of a Holder
or (b) is an entity affiliated by common control (or other related entity) with
such Holder; PROVIDED, HOWEVER, (i) the

                                       11
<Page>

transferor shall, within ten (10) days after such transfer, furnish to the
Company written notice of the name and address of such transferee or assignee
and the securities with respect to which such registration rights are being
assigned and (ii) such transferee shall agree to be subject to all restrictions
set forth in this Agreement.

  MISCELLANEOUS.

     3.1 NOTICES. All notices and other communications pursuant to this
Agreement shall be in writing, either hand delivered or sent by certified or
registered mail with charges prepaid or by commercial courier guaranteeing next
business day delivery, or sent by telex, telecopier, facsimile machine or
telegraph, and shall be addressed:

     (a) in the case of the Corporation, to the Corporation at its principal
office; and

     (b) in the case of an Investor, to the last residence or business address
shown in the records of the Corporation.

     Any notice or other communication pursuant to this Agreement shall be
deemed to have been duly given or made and to have become effective (i) when
delivered in hand to the party to which it was directed, (ii) if sent by telex,
telecopier, facsimile machine or telegraph and properly addressed in accordance
with the foregoing provisions of this Section 3.1, when received by the
addressee, (iii) if sent by commercial courier guaranteeing next business day
delivery, on the business day following the date of delivery to such courier, or
(iii) if sent by first-class mail, postage prepaid, and properly addressed in
accordance with the foregoing provisions of this Section 3.1, (A) when received
by the addressee, or (B) on the third business day following the day of dispatch
thereof, whichever of (A) or (B) shall be the earlier.

     3.2 BENEFITS; ASSIGNMENT. This Agreement shall inure to the benefit of and
be binding upon each Holder and its, his or her heirs, successors and assigns.
This Agreement shall inure to the benefit of and be binding upon the Corporation
and its successors. The Corporation's obligations under this Agreement shall not
be assigned, and its duties under this Agreement shall not be delegated.

     3.3 AMENDMENT AND WAIVER. This Agreement may be amended (and the rights
hereunder waived) with the consent, in writing, of the Corporation and the
Required Preferred Holders. Any waiver, pursuant to this subsection 3.3, of a
breach of this Agreement shall not operate or be construed as a waiver of any
subsequent breach.

     3.4 GOVERNING LAW; HEADINGS. This agreement shall be governed by and
construed in accordance with the laws of the Commonwealth of Massachusetts. The
headings in this Agreement are for convenience only and shall not affect the
construction hereof.

                                       12
<Page>

     3.5 SEVERABILITY. In the event that any provision of this Agreement shall
be invalid, illegal or unenforceable, the validity, legality and enforceability
of the remaining provisions shall not in any way be affected or impaired
thereby.

     3.6 ENTIRE AGREEMENT. This Agreement is intended by the parties as a final
expression of their agreement and intended to be a complete exclusive statement
of the agreement and understanding of the parties hereto in respect of the
subject matter contained herein and therein. There are no restrictions,
promises, warranties or undertakings, other than those set forth or referred to
herein and therein. This Agreement supersedes all prior agreements and
understandings between the parties with respect to the subject matter contained
herein and therein.

     3.7 GENDER AND NUMBER. Whenever the context may require, any pronouns used
herein shall include the corresponding masculine, feminine or neuter forms, and
the plural form of names, defined terms, nouns and pronouns shall include the
singular and vice-versa.

     3.8 COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall be deemed an original, and it shall not be
necessary in making proof of this Agreement to produce or account for more than
one such counterpart.

     3.9 INSTRUMENT OF ADHERENCE. Any Person that is a holder of record of
shares of any class or series of capital stock of the Corporation may become a
party to this Agreement by executing and delivering to the Company an Instrument
of Adherence, substantially in the form of EXHIBIT A hereto, PROVIDED that the
Corporation consents to such Person becoming a party to this Agreement (which
consent shall be conclusively deemed to have been given by the Corporation if
and when the Corporation countersigns the Instrument of Adherence executed by
such Person). Any such instrument of Adherence executed by any such Person and
countersigned by the Corporation shall become a part of this Agreement.

     3.10 AMENDMENT AND RESTATEMENT OF ORIGINAL AGREEMENT. The Original
Agreement is hereby amended in its entirety and restated herein. All provisions
of, rights granted and covenants made in the Original Agreement are hereby
waived, released and superseded in their entirety.

                [REMAINDER OF THE PAGE INTENTIONALLY LEFT BLANK.]

                                       13
<Page>

     IN WITNESS WHEREOF, the Corporation and the Investors have executed this
Amended and Restated Registration Rights Agreement under seal as of the date
first above written.

CORPORATION:                                    INVESTORS:

ACME PACKET, INC.                          MENLO VENTURES IX, L.P.
                                           MENLO ENTREPRENEURS FUND IX, L.P.
                                           MENLO ENTREPRENEURS FUND IX (A), L.P.
                                           MMEF IX, L.P.

By: /s/ Andrew D. Ory
   -------------------------------------
    Andrew D. Ory
    President                              By: MV Management IX, L.L.C.,
                                               Their General Partner

                                           By:
                                              ---------------------------------
                                                 Managing Member

MANAGEMENT STOCKHOLDERS:                   CANAAN EQUITY II L.P.
                                           CANAAN EQUITY II L.P. (QP)
 /s/ Andrew Ory                            CANAAN EQUITY II ENTREPRENEURS LLC
----------------------------------------
Andrew 0ry

                                           By:
                                              ---------------------------------
/s/ Patrick MeLampy                             Name:
----------------------------------------             --------------------------
Patrick MeLampy                                 Title:
                                                      -------------------------

                                           BEACHHEAD CAPITAL I, L.P.

                                           By:
                                              ---------------------------------
                                                Name:
                                                     --------------------------
                                                Title:
                                                      -------------------------

                                           WALLACK INVESTMENT GROUP, LLC

                                           By:
                                              ---------------------------------
                                                Name:
                                                     --------------------------
                                                Title:
                                                      -------------------------

Signature Page to Amended and Restated Registration Rights Agreement

<Page>

     IN WITNESS WHEREOF, the Corporation and the Investors have executed this
Amended Restated Registration Rights Agreement under seal as of the date first
above written.

CORPORATION:                                    INVESTORS.

ACME PACKET, INC.                          MENLO VENTURES IX, L.P.
                                           MENLO ENTREPRENEURS FUND IX, L.P.
                                           MENLO ENTREPRENEURS FUND IX (A), L.P.
                                           MMEF IX,L.P.
By:
   -------------------------------------
     Andrew D. ORY                         By: MV Management IX L.L.C.,
     President                                 Their General Partner

                                           By:/s/ [ILLEGIBLE]
                                              ---------------------------------
                                                Managing Member

MANAGEMENT STOCKHOLDERS:                   CANAAN EQUITY II L.P.
                                           CANAAN EQUITY II L.P. (QP)
                                           CANAAN EQUITY II ENTREPRENEURS LLC
----------------------------------------
Andrew Ory

                                           By:
                                              ---------------------------------
----------------------------------------        Name:
Patrick MeLampy                                      --------------------------
                                                Title:
                                                      -------------------------

                                           BEACHHEAD CAPITAL I, L.P.

                                           By:
                                              ---------------------------------
                                                Name:
                                                     --------------------------
                                                Title:
                                                      -------------------------

                                           WALLACK INVESTMENT GROUP, LLC

                                           By:
                                              ---------------------------------
                                                Name:
                                                     --------------------------
                                                Title:
                                                      -------------------------

Signature Page to Amended and Restated Registration Rights Agreement

<Page>

     IN WITNESS WHEREOF, the Corporation and the Investors have executed this
Amended and Restated Registration Rights Agreement under seal as of the date
first above written.

CORPORATION:                                    INVESTORS:

ACME PACKET, INC.                          MENLO VENTURES IX, L.P.
                                           MENLO ENTREPRENEURS FUND IX, L.P.
                                           MENLO ENTREPRENEURS FUND IX (A), L.P.
                                           MMEF IX, L.P.
By: /s/ Andrew D. Ory
   -------------------------------------
     Andrew D. Ory                         By: MV Management IX, L.L.C.,
     President                                 Their General Partner

                                           By: /s/ Illegible
                                              ---------------------------------
                                                Managing Member

MANAGEMENT STOCKHOLDERS:                   CANAAN EQUITY II L.P.
   /s/ Andrew Ory                          CANAAN EQUITY II L.P. (QP)
----------------------------------------   CANAAN EQUITY II ENTREPRENEURS LLC
Andrew Ory

                                           By:  /s/ James C. Furnivall
                                              ---------------------------------
   /s/ Patrick MeLampy
----------------------------------------        Name:  James C. Furnivall
Patrick MeLampy                                      --------------------------
                                                Title: Member / Manager
                                                      -------------------------

                                           BEACHHEAD CAPITAL I, L.P.

                                           By:
                                              ---------------------------------
                                                Name:
                                                     --------------------------
                                                Title:
                                                      -------------------------

                                           WALLACK INVESTMENT GROUP, LLC

                                           By:
                                              ---------------------------------
                                                Name:
                                                     --------------------------
                                                Title:
                                                      -------------------------

Signature Page to Amended and Restated Registration Rights Agreement

<Page>

                                     ADVANCED TECHNOLOGY VENTURES VII,
                                     L.P.
                                     By: ATV Associates VII, L.L.C., its General
                                     Partner

                                     By:   /s/ [ILLEGIBLE]
                                        ---------------------------------------
                                        Member

                                     ADVANCED TECHNOLOGY VENTURES VII (B),
                                     L.P.
                                     By: ATV Associates VII, L.L.C., its General
                                     Partner

                                     By:   /s/ [ILLEGIBLE]
                                        ---------------------------------------
                                        Member

                                     ADVANCED TECHNOLOGY VENTURES VII (C),
                                     L.P.
                                     By: ATV Associates VII, L.L.C., its General
                                     Partner

                                     By:   /s/ [ILLEGIBLE]
                                        ---------------------------------------
                                        Member

                                     ATV ENTREPRENEURS VII, L.P.
                                     By: ATV Associates VII, L.L.C., its General
                                     Partner

                                     By:   /s/ [ILLEGIBLE]
                                        ---------------------------------------
                                        Member

                                     ATV ALLIANCE 2001, L.P.
                                     By: ATV Alliance Associates, L.L.C., its
                                     General Partner

                                     By:   /s/ [ILLEGIBLE]
                                        ---------------------------------------
                                        Director

                          REGISTRATION RIGHTS AGREEMENT
                                 SIGNATURE PAGE

<Page>

                                     ATV ALLIANCE 2002, L.P.
                                     By: ATV Alliance Associates, L.L.C., its
                                     General Partner

                                     By:   /s/ [ILLEGIBLE]
                                        ---------------------------------------
                                        Director

                          REGISTRATION RIGHTS AGREEMENT
                                 SIGNATURE PAGE

<Page>

/s/ Gary Bowen
----------------------------------------   ------------------------------------
Gary Bowen                                 James T. Curtis

----------------------------------------   ------------------------------------
Thomas Aucella                             John J. Cushing, Jr.

----------------------------------------   ------------------------------------
Izak Bahar                                 Matthew J. Cushing

----------------------------------------   ------------------------------------
Trayce Bahar                               Ari Daskalakis

----------------------------------------   ------------------------------------
Holley Bishop                              Anthony M. DeMarco

----------------------------------------   ------------------------------------
Paul Blumenfeld                            Paula L. DeMarco

----------------------------------------   ------------------------------------
Gary D. Breitbord                          Bernard Edinberg

----------------------------------------   ------------------------------------
John V. Brigham                            Stephen H. Faberman

----------------------------------------   ------------------------------------
Jorge E. Columbo                           Ellen Feder

----------------------------------------   ------------------------------------
Jacques Crouzet-Pascel                     Gordon Frank

----------------------------------------   ------------------------------------
Caroline M. Sharp                          Carol S. Glick

<Page>

LEAH BETH GOLDSTEIN IRREVOCABLE
LIVING TRUST

                                           ------------------------------------
By:                                        Mark Lipson
   -------------------------------------
     Name:
          ------------------------------
     Title:
           -----------------------------

----------------------------------------   ------------------------------------
Samuel I. Gordon                           Patricia Lipson

----------------------------------------   ------------------------------------
Dr. Matthew J. Hertz                       Steven Lipson

----------------------------------------   ------------------------------------
Cynthia Hertz                              Richard Lipson

----------------------------------------   ------------------------------------
Dr. Yale A. Hirshberg                      Betsy Burnes McCarthy

----------------------------------------   ------------------------------------
Rondald M. Jacobs                          Jonathan Mack

----------------------------------------   ------------------------------------
Judith I. Jacobs                           Robert Mack

LANGENTHAL TRUSTS PARTNERSHIP II

                                           ------------------------------------
                                           Steven P. Mastrorilli
By:
   -------------------------------------
     Name:
          ------------------------------
     Title:
           -----------------------------

----------------------------------------   ------------------------------------
Faye Levine                                Robert A. Micley

----------------------------------------   ------------------------------------
Kenneth R. Levine                          Benjamin S. Minsk

                          REGISTRATION RIGHTS AGREEMENT
                                 SIGNATURE PAGE

<Page>

AMY WOLPERT MILLER IRREVOCABLE
LIVING TRUST

                                           ------------------------------------
                                           William J. Rooks
By:
   -------------------------------------
     Name:
          ------------------------------
     Title:
           -----------------------------

----------------------------------------   ------------------------------------
Steve Munroe                               John S. Rooks

----------------------------------------   ------------------------------------
Daniel Ory                                 Cathleen L. Rooks

/s/ Marjorie Ory
----------------------------------------   ------------------------------------
Marjorie Ory                               Paula H. Rooks

----------------------------------------   ------------------------------------
David Palmucci                             David St. Laurent

----------------------------------------   ------------------------------------
Brenda Palumcci                            Vincent J. Salvi

----------------------------------------   ------------------------------------
Victor H. Polk                             Claire R. Saxe

----------------------------------------   ------------------------------------
Felipe Propper de Callejon                 Monroe B. Scharff

PULVER.COM EQUITIES II LLC                 ------------------------------------
                                           Randall Sharp

By:
   -------------------------------------
     Name:
          ------------------------------   ------------------------------------
     Title:                                Julio E. Vega
           -----------------------------

----------------------------------------   ------------------------------------
Jeffrey D. Resnick                         R. Terrell Weitman

<Page>

----------------------------------------
Arthur Wolpert

ARTHUR B. WOLPERT IRREVOCABLE TRUST
F/B/O RACHEL JEAN GOLDSTEIN

By:
   -------------------------------------
     Name:
          ------------------------------
     Title:
           -----------------------------

ARTHUR B. WOLPERT IRREVOCABLE TRUST
F/B/O JESSICA L. MILLER

By:
   -------------------------------------
     Name:
          ------------------------------
     Title:
           -----------------------------

ARTHUR B. WOLPERT IRREVOCABLE TRUST
F/B/O SAMUEL AARON MILLER

By:
   -------------------------------------
     Name:
          ------------------------------
     Title:
           -----------------------------

                          REGISTRATION RIGHTS AGREEMENT
                                 SIGNATURE PAGE

<Page>

                                                                       EXHIBIT A

                               ADDITIONAL INVESTOR
                           INSTRUMENT OF ADHERENCE TO
                          REGISTRATION RIGHTS AGREEMENT

     Reference is made to that certain Amended and Restated Registration Rights
Agreement, dated as of June 8, 2004, a copy of which is attached hereto (as
amended and in effect from time to time, the "AGREEMENT"), among Acme Packet,
Inc., a Delaware corporation (the "CORPORATION"), and the Investors, as such
term is defined therein. Capitalized terms used herein without definition shall
have the respective meanings ascribed thereto in the Agreement.

     The undersigned, __________________, in connection with his, her or its
purchase of ___________ shares of ______________________ , hereby agrees that ,
from and after the date hereof, the undersigned has become an Additional
Investor party to the Agreement and is entitled to all of the benefits under,
and is subject to all of the obligations, restrictions and limitations set forth
in, the Agreement that are applicable to the Additional Investors. This
Instrument of Adherence shall take effect and shall become a part of the
Agreement immediately upon acceptance by the Corporation.

     Executed as of the date set forth below under the domestic substantive laws
of The Commonwealth of Massachusetts without giving effect to any choice or
conflict of law provision or rule that would cause the application of the
domestic substantive laws of any other state.

                                           Name:
                                                -------------------------------

                                           Signature:
                                                     --------------------------

                                           Address:
                                                   ----------------------------

                                                  -----------------------------

                                                  -----------------------------

                                           Date:
                                                -------------------------------

ACCEPTED:

ACME PACKET, INC.

By:
   ------------------------------
   Name:
   Title:
Date:
     ----------------------------

                          REGISTRATION RIGHTS AGREEMENT

<Page>

                                                                      SCHEDULE 1

                                SERIES B HOLDERS

<Table>
<S>                                             <C>
Menlo Ventures IX, L.P.                         Dr. Matthew J. Hertz and Cynthia Hertz
Menlo Entrepreneurs Fund IX, L.P.               Dr. Yale A. Hirshberg
Menlo Entrepreneurs Fund IX (A), L.P.           Ronald M. Jacobs and Judith I. Jacobs
MMEF IX, L.P.                                   Langenthal Trusts Partnership II
Canaan Equity II L.P.                           Faye Levine
Canaan Equity II L.P. (QP)                      Kenneth R. Levine
Canaan Equity II Entrepreneurs LLC              Mark Lipson
Beachhead Capital I, L.P.                       Richard Lipson and Patricia Lipson, JT
Wallack Investment Group, LLC                   Steven Lipson
Advanced Technology Ventures VII, L.P.          Betsy Burnes McCarthy
Advanced Technology Ventures VII (B), L.P.      Jonathan Mack
Advanced Technology Ventures VII (C), L.P.      Robert Mack
ATV Entrepreneurs VII, L.P.                     Steven P. Mastrorilli
ATV Alliance 2001, L.P.                         Robert A. Micley
ATV Alliance 2002, L.P.                         Amy Wolpert Miller Irrevocable Living Trust
Gary Bowen                                      Benjamin S. Minsk
Thomas Aucella                                  Steve Munroe
Izak Bahar and Trayce Bahar, JT                 Daniel Ory
Holley Bishop                                   Marjorie Ory
Paul Blumenfeld                                 David and Brenda Palmucci
Gary D. Breitbord                               Victor H. Polk
Johan V. Brigham                                Felipe Propper de Callejon
Jorge E. Colombo                                Pulver.com Equities II LLC
Jacques Crouzet-Pascal                          Jeffrey D. Resnick
James T. Curtis and Caroline M. Sharp,          John S. and Cathleen L. Rooks, JTWROS
JTWROS
John J. Cushing, Jr.                            William J. and Paula H. Rooks, JTWROS
Matthew J. Cushing                              David St. Laurent
Ari Daskalakis                                  Vincent J. Salvi
Anthony M. DeMarco                              Claire R. Saxe
Paula L. DeMarco                                Monroe B. Scharff
Bernard Edinberg                                Randall Sharp
Stephen H. Faberman                             Julio E. Vega
Ellen Feder                                     R. Terrell Weitman
Gordon Frank                                    Arthur Wolpert
Carol S. Glick                                  Arthur B. Wolpert Irrevocable Trust f/b/o
                                                Rachel Jean Goldstein
Leah Beth Goldstein Irrevocable Living Trust    Arthur B. Wolpert Irrevocable Trust f/b/o
                                                Jessica L. Miller
Samuel I. Gordon                                Arthur B. Wolpert Irrevocable Trust f/b/o
                                                Samuel Aaron Miller
</Table>

                          REGISTRATION RIGHTS AGREEMENT

<Page>

                                                                      SCHEDULE 2

                           INITIAL SERIES C PURCHASERS

Menlo Ventures IX, L.P.

Menlo Entrepreneurs Fund IX, L.P.

Menlo Entrepreneurs Fund IX(A), L.P.

MMMEF IX, L.P.

Canaan Equity II L.P.

Canaan Equity II L.P. (QP)

Canaan Equity II Entrepreneurs LLC

Advanced Technology Ventures VII, L.P.

Advanced Technology Ventures VII (B), L.P.

Advanced Technology Ventures VII (C), L.P.

ATV Entrepreneurs VII, L.P.

Gary J. Bowen

Marjory Ory

Carole Ory

Felipe Propper de Callejon

Jeffrey D. Resnick

                          REGISTRATION RIGHTS AGREEMENT<Page>

                                                                 Exhibit 10.4

                                ACME PACKET, INC.

                        INCENTIVE STOCK OPTION AGREEMENT

     This INCENTIVE STOCK OPTION AGREEMENT, dated as of December 23, 2005 (this
"AGREEMENT"), is between ACME PACKET, INC., a Delaware corporation (the
"COMPANY"), and Pat MeLampy (the "OPTIONEE"). Capitalized terms used herein
without definition shall have the meaning ascribed to such terms in the
Company's 2000 Equity Incentive Plan, a copy of which is attached hereto as
EXHIBIT A (the "PLAN").

     1.   GRANT OF OPTION. Pursuant to the Plan, the Company grants to the
Optionee an option (the "OPTION") to purchase from the Company all or any number
of an aggregate of 300,000 shares, subject to adjustment pursuant to Section 8
of the Plan (the "OPTION SHARES"), of the Company's common stock, $.001 par
value per share, at a price of $1.10 per share. The Option is granted as of
December 23, 2005(the "GRANT DATE").

     2.   CHARACTER OF OPTION. The Option is intended to be treated as an
"incentive stock option" within the meaning of Section 422 of the Internal
Revenue Code of 1986, as amended (the "CODE").

     3.   DURATION OF OPTION. Unless subject to earlier expiration or
termination pursuant to the terms of the Plan, the Option shall expire on five
year anniversary of the Grant Date.

     4.   EXERCISE OF OPTION.

     (a)  Vesting Schedule. Until its expiration or termination, the Option may
be exercised, in the manner specified in Section 7.1(g) of the Plan, for 25% of
the Option Shares on December 23, 2006, and for the balance of the Option Shares
in monthly installments, with each installment being as nearly equal as
practicable (as determined by the Company in its reasonable discretion), at the
end of each calendar month beginning January 31, 2007 and ending December 31,
2009. The provisions of this Section 4(a) shall be subject to the provisions of
Section 7.1(e) of the Plan.

     (b)  ACCELERATION OF VESTING. Notwithstanding anything in Section 4(a)
above to the contrary but subject to the provisions of Section 4(c) below, in
the event that (A) a Sale of the Company Transaction (as defined in Section 4(d)
below) occurs prior to the time that the Option is not exercisable in full for
all of the Option Shares, and (B) (i) the Optionee suffers any material adverse
change in authorities, duties or responsibilities, (ii) (ii) the Optionee
voluntarily terminates his employment with the Company following any relocation
of the Optionee (without his written consent) by the Company to a location that
increases Optionee's commute prior to such relocation by more than fifty (50)
miles or (iii) the Company terminates the Optionee's employment with the Company
for any reason or no reason (other than Cause, as such term is defined in
Section 4(d) below) in either case within 365 days of a Sale of the Company
Transaction, then the exercisability

<Page>

                                       -2-

of the Option shall be accelerated such that the Option shall become exercisable
for an additional number of Option Shares equal to fifty percent (50%) of the
then Unvested Option Shares (as defined below in Section 4(d) below). The
foregoing provisions of this Section 4(b) shall be implemented ratably across
all Unvested Option Shares that are subject to the Option immediately prior to
such Sale of the Company Transaction regardless of when the Option would have
otherwise become exercisable for such Unvested Option Shares pursuant to
Section 4(a) above. Notwithstanding anything express or implied to the contrary
in the foregoing provisions of Section 4(a) and this Section 4(b), the Option
may, as provided in Section 7.1(d) of the Plan, at any time be further
accelerated at the discretion of the Committee, PROVIDED that, without the
consent of the Optionee, such acceleration would not cause the Option to fail to
comply with the provisions of Section 422 of the Code.

     (c)  SALE OF THE COMPANY. Following a Sale of the Company Transaction,
employment of the Optionee by any person or entity that is the successor or
acquiror (each a "SUCCESSOR ENTITY") of the Company shall be treated in the same
manner under this Agreement as if the Optionee were employed by the Company, and
in such context any reference in this Agreement to the Company shall be deemed
to be a reference to the Successor Entity to the Company

     (d)  DEFINITIONS.

          "CAUSE" shall mean (i) if the Optionee is convicted of, or pleads
          guilty or no contest to, a felony or any crime involving moral
          turpitude, deceit, dishonesty or fraud; (ii) any act of embezzlement,
          theft, sexual harassment, discrimination, fraud or other acts of a
          criminal nature by the Optionee in his dealings with the Company or
          its employees or representatives, as determined by the Board of
          Directors of the Company; (iii) the breach by the Optionee of any
          material term of an agreement with the Company or any of its
          subsidiaries, including covenants not to compete and provisions
          relating to confidential information and intellectual property rights;
          or (iv) any failure by the Optionee to comply with a specific
          directive given by the Company's executive officers or Board of
          Directors which failure has not been cured within 30 days after
          written notice from the Company.

          "SALE OF THE COMPANY TRANSACTION" shall mean any Transaction in which
          the shareholders of the Company immediately prior to such Transaction
          do not own or hold, immediately after consummation of such
          Transaction, shares of capital stock of the surviving person or entity
          or acquiring person or entity, as applicable, in connection with such
          Transaction representing at least a majority of the total voting power
          of the outstanding capital stock of such surviving person or entity or
          such acquiring person or entity, as the case may be.

<Page>
                                       -3-

          "TRANSACTION" shall mean shall mean any merger or consolidation of the
          Company with or into another person or entity, the sale or transfer of
          all or substantially all of the assets of the Company, or the sale or
          transfer by the stockholders of the Company of all outstanding shares
          of capital stock of the Company, in each case in a single transaction
          or in a series of related transactions.

          "UNVESTED OPTION SHARES" shall mean, at the relevant time of reference
          thereto, those Option Shares for which the Option has not yet become
          exercisable at such time pursuant to Section 4(a) and without giving
          effect to the provisions of Section 4(b) above.

     5.   TERMINATION OF ASSOCIATION WITH THE COMPANY. If the Optionee's
employment with the Company is terminated, whether voluntarily or otherwise, the
Option, to the extent the Option is exercisable on the date of termination, may
be exercised by the Optionee, but only within 90 days after the Optionee ceases
to be an employee of the Company, unless terminated earlier by its terms. For
purposes of this Section 5, military or sick leave shall not be deemed a
termination of employment, PROVIDED that it does not exceed the longer of 120
days or the period during which the absent Optionee's reemployment rights, if
any, are guaranteed by statute or by contract. Death or disability (other than
sick leave as specified in the preceding sentence) shall be deemed to be a
termination of employment.

     6.   TRANSFER OF OPTION. Other than as expressly permitted by the
provisions of Section 7.1(f) of the Plan, the Option may not be transferred
except by will or the laws of descent and distribution and, during the lifetime
of the Optionee, may be exercised only by the Optionee.

     7.   INCORPORATION OF PLAN TERMS. The Option is granted subject to all of
the applicable terms and provisions of the Plan, including, but not limited to,
the limitations on the Company's obligation to deliver Optioned Shares upon
exercise set forth in Section 9.1 (Violation of Law), Section 9.2 (Corporate
Restrictions on Rights in Stock), Section 9.3 (Investment Representations) and
Section 9.7 (Tax Withholding).

     8.   MISCELLANEOUS. This Agreement shall be construed and enforced in
accordance with the internal, substantive laws of The Commonwealth of
Massachusetts and shall be binding upon and inure to the benefit of any
successor or assign of the Company and any executor, administrator, trustee,
guardian, or other legal representative of the Optionee.

            [THE REMAINDER OF THIS PAGE IS INTENTIONALLY LEFT BLANK.]

<Page>

                                       -4-

     IN WITNESS WHEREOF, the parties have executed this Incentive Stock Option
Agreement as a sealed instrument as of the date first above written.

ACME PACKET, INC.                         OPTIONEE

By: /s/ Andrew D. Ory                     /s/ Patrick MeLampy
    -------------------------------       ---------------------------
    Name:
    Title:

                                              Optionee's Address:

                                              ---------------------------------

                                              ---------------------------------

                                              ---------------------------------

                                              ---------------------------------

<Page>

                                                                       EXHIBIT A

                           2000 EQUITY INCENTIVE PLAN

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00104-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00104-of-00352.parquet"}]]