Document:

EX-10.35

 Exhibit 10.35 
 SYKES ENTERPRISES, INCORPORATED 
 DEFERRED COMPENSATION PLAN

 AMENDED AND RESTATED 
 AS OF 
 JANUARY 1, 2014 

Sykes Enterprises, Incorporated (“SYKES”) previously established the Sykes Enterprises, Incorporated Deferred
Compensation Plan (the “Plan”) effective as of December 17, 1998, to retain and reward a select group of management or highly compensated employees of SYKES or an Affiliate. The Plan has been amended from time to time to comply with
legislative and regulatory changes and to make other desired changes to the Plan. SYKES has determined that it would be in the best interest of the Participants to amend and restate the Plan effective as of January 1, 2014 to incorporate prior
amendments and to make additional desired plan design changes. The Plan is an unfunded plan established and maintained for the primary purpose of providing certain key employees who contribute or who are expected to contribute substantially to the
success of SYKES with the opportunity to defer the receipt of compensation. The Plan is intended to comply with Section 409A of the Internal Revenue Code of 1986. 
  

	 	ARTICLE I.	 Definitions. 

 1.01. “Administrator” means the Compensation Committee of the Board of Directors of Sykes Enterprises, Incorporated. 

1.02. “Affiliate” means, with respect to SYKES, any corporation other than SYKES that is a member of a
controlled group of corporations, within the meaning of Section 414(b) of the Code, of which SYKES is a member; and any other trade or business (whether or not incorporated) under common control, within the meaning of Section 414(c) of the
Code, with SYKES. Provided, however, that solely for purposes of Section 1.17, fifty percent (50%) ownership shall be substituted for eighty percent (80%) ownership. 

1.03. “Beneficiary” means the person or persons designated by the Participant to receive any benefits under the
Plan in the event of Participant’s death in accordance with Section 4.03. 
 1.04. “Board”
means the Board of Directors of Sykes Enterprises, Incorporated. 
 1.05. “Change in Control” means
the occurrence of any one (1) or more of the following events: 
  

	 	(a)	 A change in the effective control of SYKES, which occurs only on either of the following dates: 

 

	 	(1)	 The date any Person or more than one Person acting as a group (other than SYKES or any corporation owned, directly or indirectly, by the
stockholders of SYKES in substantially the same proportions as their ownership of stock of SYKES, and any trustee or other fiduciary holding 

  
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securities under an employee benefit plan of SYKES or such proportionately owned corporation), acquires (or has acquired during the twelve (12) month period ending on the date of the most
recent acquisition by such Person or Persons) ownership of stock of SYKES representing thirty percent (30%) or more of the total voting power of the stock of SYKES; or 

 

	 	(2)	 The date a majority of the members of the Board is replaced during any twelve (12) month period by directors whose appointment or election is
not endorsed by a majority of the members of the Board before the date of the appointment or election; 

 provided that, in any event, the transaction must constitute a change in the effective control of SYKES within the meaning of Section 409A(a)(2)(A)(v) of the Code and Treasury Regulations
Section 1.409A-3(i)(5)(vi). 
  

	 	(b)	 The date any Person or more than one Person acting as a group acquires (or has acquired during the twelve (12) month period ending on the date
of the most recent acquisition by such Person or Persons) all or substantially all of SYKES; assets; provided that the transaction must constitute a change in the ownership of a substantial portion of the assets of SYKES within the meaning of
Section 409A(a)(2)(A)(v) of the Code and Treasury Regulations Section 1.409A-3(i)(5)(vii). 

 1.06. “Code” means the Internal Revenue Code of 1986, as it may be amended from time to time, or any successor statute. Reference to a specific Section of the Code shall include a reference to
any successor provision. 
 1.07. “Contingent Deferred Obligation” means the total amount of
SYKES’ contingent liability for payment of deferred benefits under the Plan. 
 1.08. “Deferred
Compensation Account” means the bookkeeping account established in accordance with Article III for each Participant that represents the Participant’s hypothetical interest in the amounts credited to such account in accordance with Article
II. 
 1.09. “Disability” means (a) the Participant is unable to engage in any substantial
gainful activity by reason of any medically determinable physical or mental impairment that can be expected to result in death or can be expected to last for a continuous period of not less than twelve (12) months, or (b) the Participant
is, by reason of any medically determinable physical or mental impairment that can be expected to result in death or can be expected to last for a continuous period of not less than twelve (12) months, receiving income replacement benefits for
a period of not less than three (3) months under an accident and health plan covering employees of the Participant’s employer. 

  
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 1.10. “Fiscal Year” or “Year” means the twelve
(12) month period ending on December 31. 
 1.11. “Matching Contribution Account” means a
bookkeeping account established in accordance with Article III that represents a Participant’s hypothetical interest with respect to the amounts credited to such account in accordance with Article II. 

1.12. “Participant” means an employee of SYKES, or of an Affiliate, designated by the Administrator as eligible
to participate in the Plan, or a person who was such at the time of his retirement, death, or resignation and who retains, or whose Beneficiaries retain, benefits under the Plan in accordance with its terms from time to time. 

1.13. “Participation Agreement” means a form or forms (paper or electronic) provided to the Participants by the
Administrator for purposes of making elections as set forth in Article III. 
 1.14. “Person” shall
have the same meaning ascribed to such term in the Code and Treasury Regulations. 
 1.15. “Plan”
means this Sykes Enterprises, Incorporated Deferred Compensation Plan as it may be amended from time to time. 

1.16. “Retirement” means a Separation from Service at or after a Participant attains age sixty-five (65).

 1.17. “Separation from Service” means the Participant has a termination of employment with SYKES,
and/or any Affiliates. 
  

	 	(a)	 A termination of employment will occur as of the date that both the Participant and SYKES reasonably anticipate, based on all of the facts and
circumstances, that either (1) no services will be performed by the Participant for SYKES, or an Affiliate, after such date, whether as an employee or as an independent contractor, or (2) the level of bona fide services that the
Participant will perform for SYKES, or an Affiliate, after such date, whether as an employee or as an independent contractor, will be permanently reduced to less than twenty percent (20%) of the average level of bona fide services the
Participant performed over the immediately preceding thirty-six (36) month period (or, if less, the Participant’s full period of service to SYKES, or an Affiliate). 

 

	 	(b)	 If a Participant is on a “bona fide leave of absence” (as defined below) from SYKES, or any Affiliate, the Participant’s employment
will be considered terminated, even though the Participant is reasonably expected to return to perform services for SYKES, or any Affiliate (at a level such that the Participant’s employment is not terminated pursuant to subsection
(a) above), on the later of: (1) the first date immediately following the end of the “six (6) month period” (as defined below), or (2) the date the

  
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Participant’s right to reemployment under applicable law or contract, if any, expires. A “bona fide leave of absence” is a leave of absence, including military leave or sick
leave, in which there is a reasonable expectation that the Participant will return to perform service for SYKES, or any Affiliates. The “six (6) month period” is the period that begins on the date the leave of absence commences
and ends on the date that is six (6) months thereafter. Notwithstanding, if the leave of absence is due to any medically determinable physical or mental impairment that can be expected to result in death or can be expected to last for a
continuous period of not less than six (6) months, where such impairment causes the employee to be unable to perform the duties of his position of employment or any substantially similar position of employment, a twenty-nine (29) month
period of absence shall be substituted for such six (6) month period of absence. 

  

	 	(c)	 The foregoing definition is intended to meet the requirements for a “Separation from Service” within the meaning of
Section 409A(a)(2)(A)(i) of the Code, and shall be interpreted, construed, administered and applied consistently therewith. 

 1.18. “SYKES” means Sykes Enterprises, Incorporated, a Florida corporation, and its corporate successors. 

1.19. “Unforeseeable Emergency” means a severe financial hardship to the Participant resulting from an illness
or accident of the Participant, the Participant’s spouse, the Participant’s Beneficiary, or the Participant’s dependent (as defined in Code Section 152, without regard to Code Sections 152(b)(1), (b)(2), and (d)(1)(B)); loss of
the Participant’s property due to casualty (including the need to rebuild a home following damage to a home not otherwise covered by insurance); or other similar extraordinary and unforeseeable circumstances arising from the events beyond the
control of the Participant. The need to pay for medical expenses, including nonrefundable deductibles, as well as for the cost of prescription drug medication may constitute an unforeseeable emergency. The need to pay for the funeral expenses of a
spouse, a Beneficiary, or a dependent (as defined in Code Section 152, without regard to Code Sections 152(b)(1), (b)(2), and (d)(1)(B)) may also constitute an unforeseeable emergency. Except as otherwise provided in this paragraph, the
purchase of a home and payment of college tuition are not unforeseeable emergencies. 
 1.20. “Valuation
Date” means each day that the New York Stock Exchange and the Plan’s recordkeeper are open for business. 
 1.21. “Year of Participation” means each twelve (12) month period in which the Participant is eligible to participate in this Plan. Years of Participation shall include the periods for
which the Participant was eligible to participate in the nonqualified deferred compensation plan maintained by ICT Group Inc., as well as the period beginning January 1, 2010 and ending December 31, 2010 during which the Participant was
employed; provided that the Participant 

  
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was employed with ICT Group Inc. on February 2, 2010, the date ICT Group Inc. was acquired by SYKES. Further, effective as of January 1, 2013, Years of Participation shall include a
Participant’s years of service (each continuous 12-month period of service) that the Participant was employed with Alpine Access, Inc. in a position of Director or above, provided, that such Participant was employed with Alpine Access, Inc. in
such position on the date immediately preceding August 20, 2012, the date Alpine Access, Inc. was acquired by SYKES or its Affiliate, and continued in such position or higher position following such date. Effective July 1, 2014 Years of
Participation shall include all years of service (each continuous 12-month period of service) that the employee worked outside of the United States in a position that is the equivalent of a Director or above in the United States, as determined by
the Administrator 
  

	 	ARTICLE II.	 Designation of Participants and Income Deferral. 

2.01. The Administrator shall have the sole and exclusive discretion to establish the criteria to determine those
eligible to participate from among the officers of SYKES who hold the offices currently designated by the titles of Director, Senior Director, Executive Director, Vice President, Global Vice President, Senior Vice President, Executive Vice
President, Chief Executive Officer and President. Officers meeting the criteria established by the Administrator shall become Participants effective as of the January 1 or July 1 which next follows the date they have met the criteria.

 2.02. For any Fiscal Year other than the Fiscal Year in which a Participant first becomes entitled to
participate in the Plan, a Participant may elect to defer a specific percentage (between 1% and 100%) of his base compensation, commissions or bonus earned during such Fiscal Year (regardless of when paid) as provided herein. Such election shall be
made by the execution and delivery to the Administrator (or its agent) of a Participation Agreement prior to the first day of such Fiscal Year. Such election shall become effective with respect to base compensation, commissions or bonuses earned
after such Fiscal Year begins. Such Participation Agreement shall apply to base compensation, commissions or bonuses earned in any subsequent Fiscal Years unless the Participation Agreement is subsequently modified by the Participant. Any
modification shall be effective for the next Fiscal Year and shall be made through the execution and delivery of a subsequent Participation Agreement. 
 2.03. In the event that, during the Fiscal Year in which an individual is first designated as eligible to participate in the Plan pursuant to Section 2.01, the Participant desires to make an election
to defer a specific percentage (between 1% and 100%) of his base compensation, commissions or bonus to be earned, a Participation Agreement must be submitted by the Participant to the Administrator (or its agent) no later than thirty (30) days
following the January 1 or July 1, whichever is applicable, on which such individual becomes designated as an eligible Participant. Any such election made in such Participation Agreement shall be effective only with regard to base
compensation, commissions or bonuses earned after the date the Participation Agreement is submitted to the Administrator. If a newly eligible Participant does not submit a Participation Agreement within such period of time, such Participant will not
be eligible to elect to defer compensation except in accordance with Section 2.02 above. Any amounts deferred under this Plan will be subject to the provisions of this Deferred Compensation Plan regarding distribution of a Participant’s
Deferred Compensation Account. 
 2.04. Notwithstanding the foregoing, a Participant may cancel a deferral
election during the Fiscal Year with respect to which such election is in effect due to an Unforeseeable Emergency or if necessary to receive a hardship distribution from a qualified cash or deferred arrangement pursuant to income Treasury
Regulation Section 1.401(k)-1(d)(3). The Participant may make a new deferral election pursuant to the provisions of Section 2.02 above, which new election shall only apply to amounts earned by the Participant after the end of the Fiscal
Year in which such new election is delivered to the Administrator. 

  
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 2.05. Compensation earned by a Participant while he is a Participant in the
Plan shall continue to be deferred until the later of (a) the Participant’s Separation from Service, disability or death or (b) the date the Participant or his Beneficiary becomes entitled to a distribution as hereinafter provided in
Article IV. 
 2.06. In the event of a Change in Control, a Participant will be entitled to a distribution of
the balance of his Deferred Compensation Account, notwithstanding the provisions of Section 2.05. For purposes of Section 4.01, a Participant will be treated as if he had incurred a Separation from Service due to his Retirement as of the
effective date of the Change in Control. In the event of a distribution of benefits as a result of a Change in Control, SYKES will increase the benefit by an amount sufficient to offset the income tax obligations created by the distribution of
benefits. A Participant shall be deemed to have a Separation from Service on the effective date of a Change in Control. 
 2.07. A Participant may elect to defer a specific percentage (between 1% and 100%) of his base compensation and/or commissions/bonus; provided, however, that a Participant may not elect to defer any
amounts earned as payroll advances, advance payments of bonuses, or any other similar advance of compensation. 

2.08. SYKES will match a portion of amounts deferred by Participants who hold the offices currently designated by the
titles of President, Chief Executive Officer, Executive Vice President, Senior Vice President, Global Vice President and Vice President on a quarterly basis as follows: fifty percent (50%) match on the amount deferred by the Participants,
provided, that the matching contribution amount shall not exceed $12,000.00 per year for the President, Chief Executive Officer, and Executive Vice Presidents or $7,500.00 per year for Senior Vice Presidents, Global Vice Presidents and Vice
Presidents. Participants who hold the offices currently designated by the titles of Executive Director, Senior Director and Director shall not be entitled to receive any matching funds. The total amount of the matching contribution made to this Plan
will be made in the form of SYKES common stock, valued as of the Valuation Date for which the matching contribution is applicable, based on the closing price of a share of SYKES common stock as of such date as reported by the securities market on
which SYKES common stock is sold (or if such date is not a trading date, the closing price as of the next preceding trading date). If there is more than one securities market on which SYKES common stock is traded, the Administrator shall determine
the appropriate market for determining the common stock’s value for this purpose. If SYKES common stock is not traded on a securities market, the stock’s value will be determined by the Administrator in good faith. To the extent that
dividends are paid on the SYKES common stock shares that have been credited to a Participant’s Matching Contribution Account under the Plan, such dividend payments will be reinvested under the Plan as of the ex-dividend date. 

 

	 	ARTICLE III.	 Contingency Payments, Investments and Forfeitures. 

3.01. SYKES shall establish a Deferred Compensation Account and Matching Contribution Account in the name of each
Participant for purposes of the Plan. Such amounts deferred by a Participant shall be credited to the Participant’s Deferred Compensation Account on a pro rata basis after each payroll period during the Fiscal Year. Matching contributions will

  
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be credited to the Participant’s Matching Contribution Account of the end of each Fiscal Year quarter. Earnings on the deferred compensation shall be credited to the Participant’s
Deferred Compensation Account each Valuation Date and statements reflecting the balance of each Participant’s Deferred Compensation Account and Matching Contribution Account shall be prepared on a quarterly basis as soon as is practicable after
the end of each quarter. A Deferred Compensation Account and Matching Contribution Account shall be kept in the name of each Participant (or the Beneficiary of a deceased Participant) which shall reflect the value of the Participant’s benefit,
or in the event that the Participant’s benefit has become vested as provided herein, the value of any vested benefits, payable to such Participant or Beneficiary under the Plan. The Deferred Compensation Account and the Matching Contribution
Account shall be credited or debited in accordance with the following procedure at the end of each Valuation Date for purposes of determining earnings and losses: 
  

	 	(a)	 Payments - The total amount of any payments made from the accounts since the last Valuation Date shall be subtracted from the account balance that
existed as of the last Valuation Date. 

  

	 	(b)	 Deferred Compensation Contributions - Any deferred compensation contributions made by the Participant since the last Valuation Date shall be added
to the account balance that existed as of the last Valuation Date. 

  

	 	(c)	 Net Gain or Loss - Each Participant’s Deferred Compensation Account shall be increased or decreased to reflect a proportionate share of the net
increase or net decrease for each investment fund held in the Deferred Compensation Account, since the last Valuation Date. 

  

	 	(d)	 Matching Contributions - The entire amount of any matching contributions made by SYKES shall be added to the Matching Contribution Account balance
that existed as of the prior Valuation Date. 

  

	 	(e)	 Investment Transfers - The amount(s) necessary in order to effect an investment transfer requested by the participant shall be added to or
subtracted from each investment fund as required. Such transfers shall be made as soon as is practicable. 

 3.02. Until and except to the extent that deferred benefits hereunder are distributed to or vested in a Participant or Beneficiary from time to time in accordance with the provisions of the Plan, the
interest of each Participant and Beneficiary therein is contingent only and is subject to forfeiture as provided in this Plan. Title to and beneficial ownership of any assets, whether cash or investments, which SYKES may set aside to meet its
Contingent Deferred Obligation hereunder, shall at all times remain in SYKES; and no Participant or Beneficiary shall under any circumstances acquire any property interest and any specific assets of SYKES. 

3.03. Any amounts credited to the Deferred Compensation Account of a Participant shall be invested and reinvested in
mutual funds, stocks, bonds, securities or any 

  
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other assets that may be selected by the Administrator in its discretion, provided that it is the intention of the Board in establishing this Plan that the Administrator will select investment
vehicles which are substantially identical to those investment vehicles provided under the Sykes 401(k) Savings Plan and Trust. In selecting investment vehicles, the Board may engage an investment consultant, and may delegate to such consultant
authority to recommend investment choices be made available for investment within the Plan. Any such service may be charged to the Participant’s Account as an expense of administering the Plan. Participants may request that the Administrator
allocate deferred compensation among investment vehicles selected by the Administrator on a daily basis; and may request reallocation of amounts already deferred and earnings attributable thereto on the same basis. 

3.04. As a condition of participation in this Plan, the Participant agrees that on behalf of himself and his designated
Beneficiary to assume all risk in connection with any decrease in value of the funds which are invested and which continue to be invested in accordance with the provisions of this Plan. 

 

	 	ARTICLE IV.	 Distribution of Benefits. 

 4.01. The benefits under the Plan (unless they are forfeited under Section 4.01(c) or by the occurrence of any of the events of forfeiture specified in Section 4.04 below) shall be made in the
form of a lump sum as set forth below: 
  

	 	(a)	 In the event of a Separation from Service, the Participant shall be entitled to the balance in his Deferred Compensation Account as of the date of
distribution. Such amounts shall be paid on the first day of the seventh month following Separation from Service. 

  

	 	(b)	 In the event of a Separation from Service, the Participant shall be entitled to a distribution of the SYKES common stock credited to his Matching
Contribution Account as of the date of distribution. The SYKES common stock held in the Matching Contribution Account will be distributed to the Participant on the first day of the seventh month following Separation from Service, subject to the
vesting provisions of subsection 4.01(c) below, and the forfeiture provisions of 4.04. Notwithstanding the foregoing, fractional shares shall not be distributed. Any fractional shares shall be liquidated and distribution made in cash.

  

	 	(c)	 Notwithstanding the foregoing, in the event the Participant incurs a Separation from Service (for reasons other· than death, disability or
Retirement) with less than three (3) Years of Participation, any matching contributions will be forfeited. In the event that a Participant incurs a Separation from Service after more than three (3) Years of Participation, but after less
than five (5) Years of Participation, the Participant shall forfeit sixty-seven percent (67%) of the matching contribution and earnings thereon. In the event that a Participant incurs a Separation from Service after more than five
(5) Years of Participation but after less than seven (7) Years of Participation, the Participant shall forfeit thirty-three 

  
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percent (33%) of the matching contribution and earnings thereon. Once the Participant completes seven (7) Years of Participation he will be fully vested with respect to the shares of
SYKES common stock credited to his Matching Contribution Account. Further, a Participant shall be fully vested upon death, Disability or Retirement. Participant will be fully vested in the event the Plan is terminated in accordance with section
6.02. 

  

	 	(d)	 Any nonvested amounts shall be forfeited and will be deducted from the Participant’s bookkeeping account upon distribution of the vested
account balance. 

  

	 	(e)	 In the event of death of the Participant while still an employee, a lump sum distribution of the Participant’s Deferred Compensation Account
and total distribution of the shares of SYKES common stock in the Matching Contribution Account will be paid to the Participant’s named Beneficiary on the first day of the second month following the Participant’s death.

  

	 	(f)	 In the event of the Participant’s Disability while still an employee as defined herein, a lump sum distribution of the Participant’s
Deferred Compensation Account and total distribution of the shares of SYKES common stock held in the Matching Contribution Account will be paid to the Participant on the first day of the second month following the Participant’s Disability.

  

	 	(g)	 In the event an alternate payee is entitled to an accelerated payment pursuant to section 5.02(b), a lump sum distribution from the
Participant’s Deferred Compensation Account and a distribution of the vested shares of SYKES common stock credited to the Matching Contribution Account will be paid to the alternate payee based on the provisions of the domestic relations order
as soon as administratively feasible following the date the Administrator approves the domestic relations order. 

 4.02. Reserved. 
 4.03. A Participant shall have the right to
designate one or more Beneficiaries who are to succeed to his contingent right to receive future payments under the Plan in the event of his death. In case of a failure to designate or the death of a designated Beneficiary without a designated
successor, distribution shall be made to the Participant’s estate. Such designation must be made on a form (paper or electronic) provided by the Administrator. Beneficiaries may be changed without the consent of any prior Beneficiaries.

  
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 4.04. Notwithstanding anything herein contained to the contrary, no payment
of any then unpaid distribution of SYKES shares of common stock credited to the Matching Contribution Accounting shall be made and all rights of the Participant, his designated Beneficiary, executors or administrators, or any other person to receive
payments of such matching contributions shall be forfeited if any of the following events shall occur: 
  

	 	(a)	 The Participant is terminated for “Cause.” For the purposes of this Plan, SYKES shall have “Cause” to terminate a
Participant’s employment hereunder: (i) if the Participant engages in conduct which has caused or is reasonably likely to cause demonstrable and serious injury to SYKES; (ii) if the Participant is convicted of a felony as evidenced by
a binding and final judgment, order, or decree of a court of competent jurisdiction; (iii) for the Participant’s neglect of his duties hereunder or the Participant’s refusal to perform his duties or responsibilities hereunder as
determined by SYKES’ Board of Directors in good faith; (iv) for the Participant’s chronic absenteeism; (v) for the Participant’s use of illegal drugs; (vi) for the Participant’s insobriety while performing his or
her duties hereunder; or (vii) for any act of dishonesty, embezzlement or falsification of reports, records, or information submitted by the Participant to SYKES. Notwithstanding the foregoing, to the extent the Participant is terminated for
Cause under the terms of any employment agreement between the Participant and SYKES, such Participant shall also be deemed to be terminated for Cause for purposes of this Plan. 

 

	 	(b)	 The Participant enters into a business or employment which the Administrator determines to be in violation of any non-compete agreement signed by
the Participant in favor of SYKES or a subsidiary. 

  

	 	(c)	 The Participant fails to fully comply with the terms of any confidentiality agreement signed by the Participant in favor of SYKES or a subsidiary,
as determined by the Administrator. 

 4.05. The Administrator may at any time and from time
to time order all or any part of the value of the contingent right of a Participant or Beneficiary to receive future payments without forfeiture. 
  

	 	ARTICLE V.	 General Provisions. 

 5.01. Nothing contained in this Plan and no actions taken pursuant to the provisions of this Plan shall create or be construed to create a trust of any kind, or a fiduciary relationship between SYKES and
a Participant, his designated Beneficiary or any other person. Any funds, which may be invested under the provisions of this Plan, shall continue for all purposes to be part of the general funds of SYKES and no person other than SYKES shall by
virtue of the provisions of this Plan have any interest in such funds. To the extent that any person acquires a right to receive payments from SYKES under this Plan, such right shall be no greater than the right of any unsecured general creditor of
SYKES. 
  

					
	 5.02.
	 		  	 (a) The right of a Participant or any other person to the payment of deferred compensation or other benefits under this Plan shall not be assigned, transferred,
pledged or encumbered except by will or by the laws of descent and distribution.

  
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	 (b)
	 	 (1)
	  	 Notwithstanding the provisions of subsection (a) above, the Administrator may make payments to an alternate payee in accordance with the terms of the
domestic relations order (as defined in Code Section 414(p)(1)(B)). Payments to such alternate payee shall be paid in accordance with the terms of the domestic relations order and section 4.01(g).

			
		 	 (2)
	  	 The Administrator may promulgate any additional rules and regulations it deems necessary or appropriate to govern this subsection (b).

 5.03. If the Administrator shall find that any person to whom any payment is
payable under this Plan is unable to care for his affairs because of illness or accident, or is a minor, any payment due (unless a prior claim therefore shall have been made by a duly appointed guardian or other legal representative) may be paid to
the spouse, a child, a parent, or a brother or sister, or to any person deemed by the Administrator to have incurred expense for such person otherwise entitled to payment, in such manner and proportions as the Administrator may determine. Any such
payment shall be in a complete discharge of the liabilities of SYKES to the Participant or person under this Plan. 
 5.04. Nothing contained in this Plan shall be construed as conferring upon a Participant the right to continue in the employ of SYKES as an Executive or in any other capacity. 

5.05. The Administrator shall have full power and authority to interpret, construe and administer this Plan; and the
Administrator’s interpretations and construction thereof, and actions thereunder, including an valuation of a Deferred Compensation Account or Matching Contribution Account, or the amount or recipient of the payment to be made therefrom, shall
be binding and conclusive upon all persons for all purposes. No member of the Board of SYKES shall be liable to any person for any action taken or omitted in connection with the interpretation and administration of this Plan, unless attributable to
his own willful misconduct or lack of good faith. 
 5.06. This Plan shall be binding upon and inure to the
benefit of SYKES, its successors and assigns, and the Participant and his heirs, executors, administrators and legal representatives. 
 5.07. In no event shall any payments be made pursuant to the Plan that fail to satisfy the restrictions on acceleration of distributions imposed by Section 409A of the Internal Revenue Code
(including, but not limited to, any payments that would be made in the event of the termination of the Plan). 

5.08. The Plan constitutes an unsecured promise by SYKES to pay benefits in the future. Participants shall have the
status of general unsecured creditors. The Plan is unfunded for Federal tax purposes and for purposes of Title I of the Employee Retirement Income Security Act of 1974. All amounts credited to a Participant’s accounts will remain the general
assets of SYKES and shall remain subject to the claims of SYKES’ creditors until such amounts are distributed to the Participants. 

  
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 5.09. The Administrator shall establish such accounting procedures as are
necessary to implement the provisions of this Plan. 
 5.10. The Plan shall not be deemed to constitute a
contract between SYKES and any Participant, nor to be consideration for the employment of any Participant. Nothing in the Plan shall give a Participant the right to be retained in the employ of SYKES; all Participants shall remain subject to
discharge or discipline as employees to the same extent as if the Plan had not been adopted. 
 5.11. The
invalidity of any portion of this Plan shall not invalidate the remainder and the remainder shall continue in full force and effect. 
 5.12. SYKES intends for this Plan to conform in all respects to the requirements under Section 409A of the Code, the failure of which would result in the imposition or accrual of penalties, interest
or additional taxes under Section 409A of the Code (the “Section 409A Requirements”). Accordingly, SYKES intends for this Plan to be interpreted, construed, administered and applied in a manner as shall meet and comply with the
Section 409A Requirements, and in the event of any inconsistency between this Plan and the Section 409A Requirements, this Plan shall be reformed so as to meet the Section 409A Requirements. Any reference in this Plan to
Section 409A of the Code, or any subsection thereof, shall be deemed to mean and include, to the extent then applicable and then in force and effect (but not to the extent overruled, limited or superseded), published rulings, notices and
similar announcements issued by the Internal Revenue Service under or interpreting Section 409A of the Code and regulations (proposed, temporary or final) issued by the Secretary of the Treasury under or interpreting Section 409A of the
Code. 
 5.13. This instrument shall be construed in accordance with and governed by the laws of the State of
Florida, to the extent not superseded by the laws of the United States. 
 5.14. Nothing contained in the Plan
shall be deemed to give any Participant any equity or other interest in the assets, business or affairs of SYKES. No Participant in the Plan shall have a security interest in assets of SYKES used to make contributions or pay benefits. 

5.15. Throughout this Plan, and whenever appropriate, the masculine gender shall be deemed to include the feminine and
neuter; the singular, the plural; and vice versa. 
  

	 	ARTICLE VI.	 Amendment and Termination. 

 6.01. The Administrator may amend this Plan without the consent of any Participant as necessary to cause the Plan to continue to satisfy the requirements of Internal Revenue Code Section 409A as the
same may be amended from time to time. 
 6.02. Although SYKES anticipates that it will continue the Plan for an
indefinite period of time, there is no guarantee that SYKES will continue the Plan or will not terminate the Plan as any time in the future. Accordingly, SYKES reserves the right to discontinue its sponsorship of the Plan by action of the Board.

  
 12 

 No payment of any Participant’s benefits under the Plan may be
accelerated as a result of the termination of the Plan unless: 
  

	 	a)	 The Plan is terminated within the period of thirty (30) days preceding or the twelve (12) months following a change in control event (as
this term is defined in Treasury Regulations Section 1.409A-2(i)(5)); 

  

	 	b)	 The Plan is terminated within twelve (12) months of a corporate dissolution or is terminated with the approval of a bankruptcy court overseeing
a bankruptcy of SYKES. 

  

	 	c)	 SYKES terminates the Plan and all other similar deferred compensation arrangements that would be aggregated with the Plan under Treasury Regulation
Section 1.409A-1(c), provided that (i) any benefits payable as a result of the termination (other than benefits that would have been payable under the terms of the Plan without regard to the termination) are not paid until at least twelve
(12) months after the date of termination of the Plan, (ii) all benefit payments under the Plan are completed within twenty-four (24) months after the date of termination of the Plan, and (iii) SYKES does not adopt a new or
replacement deferred compensation plan within three (3) years after the date of termination of the Plan. 

 IN WITNESS WHEREOF, SYKES has caused this Plan to be executed by its duly authorized office on this 20th day of August, 2014. 

 

			
	 SYKES ENTERPRISES, INCORPORATED

		
	 By:
	 	 /s/ James T. Holder

		 	 JAMES T. HOLDER, EVP, Corporate Secretary & General Counsel

  
 13EX-10.37

 Exhibit 10.37 

 
 

 
 EMPLOYMENT AGREEMENT 
 PLEASE READ THIS AGREEMENT CAREFULLY. THIS AGREEMENT DESCRIBES THE BASIC LEGAL AND ETHICAL RESPONSIBILITIES THAT YOU ARE REQUIRED TO OBSERVE AS AN EXECUTIVE EXPOSED TO HIGHLY SENSITIVE TECHNOLOGY AND
STRATEGIC INFORMATION. CONSULT WITH YOUR LEGAL COUNSEL IF ALL THE TERMS AND PROVISIONS OF THIS AGREEMENT ARE NOT FULLY UNDERSTOOD BY YOU. 
 THIS EMPLOYMENT AGREEMENT is made as of the 29th day of October, 2014, by and between SYKES ENTERPRISES, INCORPORATED, a Florida corporation (the “Company”), and Andrew Blanchard (the “Executive”). 

W I T N E S S E T H: 
 WHEREAS, the Company desires to assure itself of the Executive’s continued employment in an executive capacity; and 

WHEREAS, the Executive desires to be employed by the Company on the terms and conditions hereinafter set forth.

 NOW, THEREFORE, in consideration of the mutual covenants and agreements of the parties contained herein, and
other good and valuable consideration, the receipt and sufficiency of which is hereby acknowledged, the parties hereto covenant and agree as follows: 
  

	 	1.	 EMPLOYMENT AND DUTIES. 

 Subject to the terms and conditions of this Agreement, the Company shall employ the Executive during the Term (as hereinafter defined) in such management capacities as may be designated from time to time
by the Company’s Chief Executive Officer. The Executive accepts such employment and agrees to devote his best efforts and entire business time, skill, labor, and attention to the performance of such duties. The Executive agrees to promptly
provide a description of any other commercial duties or pursuits engaged in by the Executive to the Company’s Chief Executive Officer and/or the Chief Executive Officer’s designee. If the Company’s Chief Executive Officer determines
in good faith that such activities conflict with the Executive’s performance of his duties hereunder, the Chief Executive Officer shall notify Executive within thirty (30) days and the Executive shall promptly cease such activities to the
extent as directed by the Chief Executive Officer. If the Chief Executive Officer does not provide such notice, Executive shall be free to engage in such commercial duties or pursuits. It is acknowledged and agreed that such description shall be
made regarding any such activities in which the Executive owns more than 5% of the ownership of the organization or which may be in violation of Section 5 hereof, and that the failure of the Executive to provide any such description shall
enable the Company to terminate the Executive for Cause (as provided in Section 6(c) hereof). The Company agrees to hold any such information provided by the Executive confidential and not disclose the same to any person other than a person to
whom 

  

									
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disclosure is reasonably necessary or appropriate in light of the circumstances. In addition, the Executive agrees to serve without additional compensation if elected or appointed to any office,
or position, including as a director, of the Company or any subsidiary or affiliate of the Company; provided, however, that the Executive shall be entitled to receive such benefits and additional compensation, if any, that is paid to executive
officers of the Company in connection with such service. 
  

	 	2.	 TERM. 

 Subject to the terms and conditions of this Agreement, including, but not limited to, the provisions for termination set forth in Section 6 hereof, the employment of the Executive under this
Agreement shall commence on the effective date hereof and shall continue until terminated as provided herein (such term shall herein be defined as the “Term”). The Executive agrees that some portions of this Agreement, including the
Sections entitled “Confidential Information,” “Covenant Not-To-Compete And No Solicitation,” “Termination,” and “Arbitration of Disputes,” and Sections 14 through 18 relating to inventions, patents and works
for hire, will remain in force after the termination of this Agreement. 
  

	 	3.	 COMPENSATION. 

 (a) Base Salary. Executive’s base salary shall initially be $387,500 per annum (pro rated based upon the number of days Executive is employed during any partial calendar year) (the “Base
Salary”), which salary shall be payable in regular installments in accordance with the Company’s general payroll practices. Such base salary may be increased but not decreased during the Term in the Company’s discretion based upon the
Executive’s performance and any other factors the Company deems relevant. Such base salary shall be payable in accordance with the policy then prevailing for the Company’s executives. 

(b) Bonus. In addition to such Base Salary, the Executive shall be entitled during the Term to participate in a
performance bonus program and shall be eligible to participate in and receive payments or awards from all other bonus and other incentive compensation, stock option and restricted stock plans as may be adopted by the Company, all as recommended by
the Compensation Committee of the Board of Directors and approved by the Board of Directors, in its sole discretion, and in each case payable to Executive in accordance with the terms and conditions of the applicable plan. Specifically, Executive
shall be eligible for the following bonuses: 
  

	 	(i)	 Executive shall be entitled during the Term to participate in the annual performance bonus program established by the Board of Directors for all
senior executives of the Company, with bonus potential of 70% of base salary. 

  

	 	(ii)	 Executive shall also be entitled to participate in any annual grants under the Long Term Incentive Plan (“LTIP”), as determined by the
Board of Directors for all senior executives of the Company, with a target award of 200% of base salary. 

  

									
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 (c) Payments. All amounts paid pursuant to this Agreement shall be
subject to withholding or deduction by reason of the Federal Insurance Contribution Act, federal income tax, state and local income tax, if any, and comparable laws and regulations. 

(d) Other Benefits. The Executive shall be reimbursed by the Company for all reasonable and customary travel and other
business expenses incurred by the Executive in the performance of the Executive’s duties hereunder in accordance with the Company’s standard policy regarding expense verification practices. The Executive shall be entitled to that number of
weeks paid vacation per year that is available to other executive officers of the Company in accordance with the Company’s standard policy regarding vacations and such other fringe benefits as may be set forth on Exhibit “A” and shall
be eligible to participate in such pension, life insurance, health insurance, disability insurance, and other executive benefits plans, if any, which the Company may from time to time make available to its executive officers generally. Benefits
under such plans, if any, shall be paid or provided to Executive in accordance with the terms and conditions of the applicable plan. 
  

	 	4.	 CONFIDENTIAL INFORMATION. 

 (a) The Executive has acquired and will acquire information and knowledge respecting the intimate and confidential affairs of the Company, including, without limitation, confidential information with
respect to the Company’s technical data, research and development projects, methods, products, software, financial data, business plans, financial plans, customer lists, business methodology, processes, production methods and techniques,
promotional materials and information, and other similar matters treated by the Company as confidential (the “Confidential Information”). Accordingly, the Executive covenants and agrees that during the Executive’s employment by the
Company (whether during the Term hereof or otherwise) and thereafter, the Executive shall not, without the prior written consent of the Company, disclose to any person, other than a person to whom disclosure is reasonably necessary or appropriate in
connection with the performance by the Executive of the Executive’s duties hereunder, any Confidential Information obtained by the Executive while in the employ of the Company. 

(b) The Executive agrees that all memoranda; notes; records; papers or other documents; computer disks; computer, video
or audio tapes; CD-ROMs; all other media and all copies thereof relating to the Company’s operations or business, some of which may be prepared by the Executive; and all objects associated therewith in any way obtained by the Executive shall be
the Company’s property. This shall include, but is not limited to, documents; computer disks; computer, video and audio tapes; CD-ROMs; all other media and objects concerning any technical data, methods, products, software, research and
development projects, financial data, financial plans, business plans, customer lists, contracts, price lists, manuals, mailing lists, advertising materials; and all other materials and records of any kind that may be in the Executive’s
possession or under the Executive’s control. The Executive shall not, except for the Company’s use, copy or duplicate any of the aforementioned documents or objects, nor remove them from the Company’s facilities, nor use any
information concerning them except for the Company’s benefit, either during the Executive’s employment or thereafter. The Executive covenants and agrees that the Executive will deliver all of the aforementioned documents and objects, if
any, that may be in the Executive’s possession to the Company upon termination of the Executive’s employment, or at any other time at the Company’s request. 

  

									
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 (c) In any action to enforce or challenge these Confidential Information
provisions, the prevailing party is entitled to recover its attorney’s fees and costs. 
  

	 	5.	 COVENANT NOT-TO-COMPETE AND NO SOLICITATION. 

Executive recognizes that the Company is in the business of employing individuals to provide specialized and technical
services to the Company’s Clients. The purpose of these Covenant Not-to-Compete and No Solicitation provisions is to protect the relationship which exists between the Company and its Clients while Executive is employed and after Executive
leaves the employ of the Company for a period of one year. The consideration for these Covenant Not-to-Compete and No Solicitation provisions is the Executive’s employment with the Company. 

(a) Executive acknowledges the following: 

(1) The Company expended considerable resources in obtaining contracts with its Clients; 

(2) The Company expended considerable resources to recruit and hire employees who could perform services
for its Clients; 
 (3) Through his employ with the Company, Executive will develop a substantial
relationship with the Company’s existing or potential Clients, including, but not limited to, being the sole or primary contact between the Client and the Company; 

(4) Executive will be exposed to valuable confidential business information about the Company, its
Clients, and the Company’s relationship with its Clients; 
 (5) By providing services on
behalf of the Company, Executive will develop and enhance the valuable business relationship between the Company and its Clients; 
 (6) The relationship between the Company and its Clients depends on the quality and quantity of the services Executive performs; 

(7) Through employment with the Company, Executive will increase his opportunity to work directly for the
Clients or for a competitor of the Company; and 

  

									
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 (8) The Company will suffer irreparable harm if
Executive breaches these Covenant Not-to-Compete and No Solicitation provisions of this Agreement. 
 (b)
Executive agrees that: 
 (1) The relationship between the Company and its Clients (developed and
enhanced when the Executive performs services on behalf of the Company) is a legitimate business interest for the Company to protect; 
 (2) The Company’s legitimate business interest is protected by the existence and enforcement of these Covenant Not-to-Compete and No Solicitation provisions; 

(3) The business relationship which is created or exists between the Company and its Client, or the
goodwill resulting from it, is a business asset of the Company and not the Executive; and 
 (4)
Executive will not seek to take advantage of opportunities which result from his employment with the Company and that entering into the Agreement containing Covenant Not-to-Compete and No Solicitation provisions is reasonable to protect the
Company’s business relationship with its Clients. 
 (c) Restrictions on Executive. During the Term of this
Agreement and for the greater of one (1) year or such other period during which Executive may receive Liquidated Damages hereunder, after the termination of this Agreement, for whatever reason, whether such termination was by the Company or the
Executive, voluntarily or involuntarily, and whether with or without cause, Executive agrees that he shall not, as a principal, employer, stockholder, partner, agent, consultant, independent contractor, employee, or in any other individual or
representative capacity: 
 (1) Directly or indirectly engage in, continue in, or carry on the
business of the Company or any business substantially similar thereto, including owning or controlling any financial interest in any corporation, partnership, firm, or other form of business organization which competes with or is engaged in or
carries on any aspect of such business or any business substantially similar thereto; 
 (2)
Consult with, advise, or assist in any way, whether or not for consideration of any kind, any corporation, partnership, firm, or other business organization which is now, becomes, or may become a competitor of the Company in any aspect of the
Company’s business during the Executive’s employment with the Company, including, but not limited to, advertising or otherwise endorsing the products of any such competitor or loaning money or rendering any other form of financial
assistance to or engaging in any form of transaction whether or not on an arm’s length basis with any such competitor; 

  

									
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 (3) Provide or attempt to provide or solicit the
opportunity to provide or advise others of the opportunity to provide any services of the type Executive performed for the Company or the Company’s Clients (regardless of whether and how such services are to be compensated, whether on a
salaried, time and materials, contingent compensation, or other basis) to or for the benefit of any Client (i) to which Executive has provided services in any capacity on behalf of the Company, or (ii) to which Executive has been
introduced to or about which the Executive has received information through the Company or through any Client from which Executive has performed services in any capacity on behalf of the Company; 

(4) Retain or attempt to retain, directly or indirectly, for itself or any other party, the services of
any person, including any of the Company’s employees, who were providing services to or on behalf of the Company while Executive was employed by the Company and to whom Executive has been introduced or about whom Executive has received
information through the Company or through any Client for which Executive has performed services in any capacity on behalf of the Company; 
 (5) Engage in any practice, the purpose of which is to evade the provisions of this Agreement or to commit any act which is detrimental to the successful continuation of or which adversely affects the
business of the Company; provided, however, that the foregoing shall not preclude the Executive’s ownership of not more than 2% of the equity securities of a company whose securities are registered under Section 12 of the Securities
Exchange Act of 1934, as amended; 
 (6) For purpose of these Covenant Not-to-Compete and No
Solicitation provisions, Client includes any subsidiaries, affiliates, customers, and clients of the Company’s Clients. The Executive agrees that the geographic scope of this Covenant Not-to-Compete shall extend to the geographic area where the
Company’s Clients conduct business at any time during the Term of this Agreement. For purposes of this Agreement, “Clients” means any person or entity to which the Company provides or has provided within a period of one (1) year
prior to the Executive’s termination of employment, labor, materials or services for the furtherance of such entity’s or person’s business or any person or entity that within such period of one (1) year the Company has pursued or
communicated with for the purpose of obtaining business for the Company. For the purpose of these Covenant Not-to-Compete and No Solicitation provisions, competitors and business organizations which compete with or are engaged in or carry on any
aspect of such business or any business substantially similar to that of the Company include, but are not limited to, StarTek, Inc., TeleTech Holdings, Inc., Transcom, and Convergys Corporation, and each of their successors, subsidiaries, or
affiliates. 

  

									
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 (d) Enforcement. These Covenant Not-to-Compete and No Solicitation
provisions shall be construed and enforced under the laws of the State of Florida. In the event of any breach of this Covenant Not-to-Compete, the Executive recognizes that the remedies at law will be inadequate, and that in addition to any relief
at law which may be available to the Company for such violation or breach and regardless of any other provision contained in this Agreement, the Company shall be entitled to equitable remedies (including an injunction) and such other relief as a
court may grant after considering the intent of this Section 5. It is further acknowledged and agreed that the existence of any claim or cause of action on the part of the Executive against the Company, whether arising from this Agreement or
otherwise, shall in no way constitute a defense to the enforcement of this Covenant Not-to-Compete, and the duration of this Covenant Not-to-Compete shall be extended in an amount which equals the time period during which the Executive is or has
been in violation of this Covenant Not-to-Compete. In the event a court of competent jurisdiction determines that the provisions of this Covenant Not-to-Compete are excessively broad as to duration, geographic scope, prohibited activities or
otherwise, the parties agree that this covenant shall be reduced or curtailed only to the extent necessary to render it enforceable. 
 (e) In an action to enforce or challenge these Covenant Not-to-Compete and No Solicitation provisions, the prevailing party is entitled to recover its attorney’s fees and costs. 

(f) By signing this Agreement, the Executive acknowledges that he understands the effects of these Covenant
Not-to-Compete and No Solicitation provisions and agrees to abide by them. 
  

	 	6.	 TERMINATION 

 (a) Death. The Executive’s employment hereunder shall terminate upon his death. 
 (b) Disability. If during the Term of this Agreement the Executive becomes physically or mentally disabled in accordance with the terms and conditions of any disability insurance policy covering the
Executive, or, if due to such physical or mental disability the Executive becomes unable for a period of more than six (6) consecutive months to perform his duties hereunder on substantially a full-time basis as determined by the Company in its
sole reasonable discretion, the Company may, at its option, terminate the Executive’s employment hereunder upon not less than thirty (30) days’ written notice so long as the terms of any disability insurance policy then in effect
provide for Executive to receive disability payments from that date forward. 
 (c) Cause. The Company may
terminate the Executive’s employment hereunder for Cause effective immediately upon notice. For purposes of this Agreement, the Company shall have “Cause” to terminate the Executive’s employment hereunder: (i) if the
Executive engages in conduct which has caused or is reasonably likely to cause demonstrable and serious injury to Company; (ii) if the Executive is convicted of a felony as evidenced by a binding and final judgment, order, or decree of a court
of competent jurisdiction; (iii) for the Executive’s failure or refusal to perform his duties or responsibilities hereunder as determined by 

  

									
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the Company’s Chief Executive Officer in good faith, if such failure or refusal continues for a period of ten (10) days after written notice of the same to the Executive; (iv) for
gross incompetence; (v) for the Executive’s violation of this Agreement, including, without limitation, Section 5 hereof; (vi) for chronic absenteeism; (vii) for use of illegal drugs; (viii) for insobriety by the
Executive while performing his duties hereunder; and (ix) for any act of dishonesty or falsification of reports, records, or information submitted by the Executive to the Company. 

(d) Termination by the Company Without Cause or Termination by the Executive. The Company may terminate Executive’s
employment hereunder at any time without Cause by delivering written notice to the Executive. The Executive may terminate his employment hereunder at any time and for any reason by delivering written notice of termination to the Company. However, if
the Executive terminates his employment for Good Reason (as defined below), such termination shall be deemed to be a termination by the Company without Cause requiring the payment of Liquidated Damages subject to the terms and conditions of this
Agreement. For purposes of this Agreement, the term “Good Reason” shall mean a “Termination Event,” which shall be defined as (i) a breach of this Agreement by the Company, (ii) a material adverse change in the
Executive’s working conditions, duties or status, (iii), a significant geographic relocation of the Executive’s Principal Office (for purposes of this section 6(d)(iii), the term “Principle Office” shall be defined as Tampa,
Florida, USA), or (iv) a change in reporting such that Executive is required to report to a position other than the CEO. If the Executive desires to terminate his employment for Good Reason, he shall first deliver written notice of termination
to the CEO indicating in reasonable detail the facts and circumstances alleged to provide a basis for such termination and shall cease performing the Executive’s duties hereunder on the date which is seven (7) days after delivery of the
notice, which date also shall be the date of termination of the Executive’s employment, unless the facts and circumstances alleged to provide the basis for such termination have, to the extent applicable, been substantially cured by Company by
the end of such seven (7) day period. 
 (e) Payments Upon Termination. In the event of a termination of
the Executive’s employment pursuant to Section 6 or by the Executive, all payments and Company benefits to the Executive hereunder, except the payments (if any) provided below, shall immediately cease and terminate. In the event of a
termination by the Company of the Executive’s employment with the Company for any reason other than pursuant to Section 6(a), (b) or (c), the Company shall pay the Executive an amount equal to the Liquidated Damages defined in
Section 6(f)(1) below (in lieu of actual damages) for the termination of his employment. In the event Executive terminates his employment for Good Reason pursuant to Section 6(d), the Company shall pay the Executive an amount equal to the
Liquidated Damages defined in Section 6(f)(1) below (in lieu of actual damages); provided, however, that if Executive experiences a Termination Event following a Change of Control of the Company (as defined in Section 7 hereof) and within
twenty four (24) months following such Change of Control, terminates his employment for “Good Reason,” the Company shall pay the Executive an amount equal to the Liquidated Damages defined specifically in Section 6(f)(2) below
(in lieu of actual damages). In the event of (I) a termination of the Executive’s employment by the Company for any reason other than pursuant to Section 6(a), (b) or (c) or (II) Executive’s termination for Good Reason
pursuant to Section 6(d), the Covenant Not-to-Compete set forth in Section 5 hereof shall remain in full force and effect and the Executive will be entitled to Liquidated Damages for the period set forth

  

									
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in Section 6(f) below. If (I) the Company terminates the Executive’s employment pursuant to Section 6(a), (b) or (c) or (II) the Executive terminates such employment
other than for Good Reason pursuant to Section 6(d), the Executive shall not be entitled to any Liquidated Damages and the Covenant Not-to-Compete set forth in Section 5 hereof shall remain in full force and effect as set forth in
Section 6(f) below. Notwithstanding anything to the contrary herein contained, and in addition to any other compensation to which the Executive may be entitled to receive pursuant to this Agreement, the Executive shall receive all compensation
and other benefits to which he or she was entitled under this Agreement or otherwise as an executive of the Company through the termination date, payable to Executive in accordance with this Agreement or the applicable plan. 

(f) Liquidated Damages and Non-Competition/Solicitation. 

(1) Fifty Two Week Liquidated Damages Amount. Except as provided in below, the Liquidated Damages
(“Liquidated Damages”) amount, if due as provided above, shall be equal to (i) the weekly amount stated as Base Salary then in effect but not less than the weekly Base Salary amount set forth on Exhibit “A”, multiplied by
fifty two (52) weeks, plus (ii) an amount equal to the maximum annual performance bonus the Executive could earn as set forth on Exhibit “A” for the year that includes the termination date, determined under the performance based
bonus plan in which the Executive is then participating. 
 (2) One Hundred Four Week
Liquidated Damages Amount. In the event of a Change of Control (as defined in Section 7 hereof) followed by a Termination Event, Liquidated Damages shall be equal to (x) the weekly amount stated as Base Salary then in effect but not
less than the weekly Base Salary amount set forth on Exhibit “A”, multiplied by one hundred four (104) weeks, plus (y) an amount determined by multiplying the maximum annual performance bonus the Executive could earn as set forth
on Exhibit “A” for the year that includes the Change of Control by a factor of two (2), determined under the performance based bonus plan in which the Executive is then participating. Finally, in the event of a Change of Control (as
defined in Section 7 hereof) followed by a Termination Event, all vesting periods relating to stock options, stock grants or any other similar type of equity incentive and/or compensation program shall immediately accelerate and be fully vested
and exercisable at the option of the Executive upon the event of termination. 
 (3) Payment
Terms. Except as provided below, the amount of Liquidated Damages determined in accordance with Section 6(f)(1) shall be paid biweekly in equal installments over fifty-two (52) weeks, and the amount of Liquidated Damages determined in
accordance with Section 6(f)(2) shall be paid biweekly in equal installments over one hundred four (104) weeks. Payment of Liquidated Damages shall commence immediately upon Executive’s separation from service. 

Notwithstanding the foregoing, if Executive is a Specified Employee (as defined below) on the date of Executive’s
separation from service (as defined below) (the “Severance Date”), to the extent that Executive is entitled to receive any benefit or payment upon 

  

									
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such separation from service under this Agreement that constitutes deferred compensation within the meaning of Section 409A of the Code before the date that is six (6) months after the
Severance Date, such benefits or payments shall not be provided or paid to Executive on the date otherwise required to be provided or paid. Instead, all such amounts shall be accumulated and paid in a single lump sum to Executive on the first
business day after the date that is six (6) months after the Severance Date (or, if earlier, within fifteen (15) days following Executive’s date of death). If Executive is required to pay for a benefit that is otherwise required to be
provided by the Company under this Agreement by reason of this paragraph, Executive shall be entitled to reimbursement for such payments on the first business day after the date that is six (6) months after the Severance Date (or, if earlier,
within fifteen (15) days following Executive’s date of death). All benefits or payments otherwise required to be provided or paid on or after the date that is six (6) months after the Severance Date shall not be affected by this
paragraph and shall be provided or paid in accordance with the payment schedule applicable to such benefit or payment under this Agreement. It is intended that each installment under this Agreement be regarded as a separate “payment” for
purposes of Section 409A of the Code. This paragraph is intended to comply with the requirements of Section 409A(a)(2)(B)(i) of the Code. 
 In the event that any of the payments herein that relate to a Change of Control implicate Internal Revenue Code Sections 280G and 4999, then the executive shall be entitled to a reduced payment that would
avoid imposition of any loss of tax deduction to the employer under Section 280G and the imposition of excise tax on the Executive under Section 4999. 

(4) The provisions of Section 5 (the “Non-Competition/Solicitation Provisions”) shall survive the early
termination of this Agreement, by either party, and for any reason, for a period of fifty two (52) weeks. 

(g) Condition Precedent to Receipt of Liquidated Damages. Executive expressly agrees that in the event of a termination
of this Agreement, Executive will execute an agreement containing the waiver and release provisions set forth on Exhibit “B.” Executive agrees and acknowledges that the execution of such an agreement upon termination of employment is a
condition precedent to the obligation of the Company to pay any Liquidated Damages hereunder. If the Executive has not executed such an agreement with all periods for revocation thereof expired as of the date that is ninety (90) days after the
date of employment termination (“Required Release Date”), the Executive shall forfeit the right to receive the Liquidated Damages. To the extent necessary to comply with Section 409A of the Code, if the date of employment termination
and the Required Release Date are in two separate taxable years, any payment of Liquidated Damages that constitutes deferred compensation within the meaning of Section 409A of the Code shall be payable on the later of (i) the date such
payment is otherwise payable under this Agreement, or (ii) the first business day of such second taxable year. The provisions set forth in Exhibit “B” provide for the release and waiver of important rights and/or claims that Executive
might have against the Company at the time of any early termination of this Agreement. Executive hereby represents and warrants that he has read the attached Exhibit “B” and fully and completely understands the provisions thereof.

  

									
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 (h) Section 409A Provisions. 

(1) Separation from Service. To the extent necessary to comply with Section 409A of the Code,
references to “termination of employment,” “separation from service” or variations thereof in this Agreement shall mean the Executive’s “separation from service” from his employer within the meaning of
Section 409A(a)(2)(A)(i) of the Code and the default rules of Treasury Regulations Section 1.409A-1(h). For this purpose, Executive’s “employer” is the Company and every entity or other person which collectively with the
Company constitutes a single service recipient (as that term is defined in Treasury Regulations Sections 1.409A-1(g)) as the result of the application of the rules of Treasury Regulations Sections 1.409A-1(h)(3). 

(2) Specified Employee. For purposes of this Agreement, “Specified Employee” means a
“specified employee” of the service recipient that includes the Company (as determined under Treasury Regulations Sections 1.409A-1(g)) within the meaning of Section 409A(a)(2)(B)(i) of the Code and Treasury Regulations
Section 1.409A-1(i), as determined in accordance with the procedures adopted by such service recipient that are then in effect, or, if no such procedures are then in effect, in accordance with the default procedures set forth in Treasury
Regulations Section 1.409A-1(i). 
  

	 	7.	 CHANGE OF CONTROL. 

 For purposes of Section 6(d) of this Agreement, a Change of Control shall be deemed to have occurred if the event set forth in any one of the following paragraphs shall have occurred: 

 

	 	(i)	 the consummation of a plan of reorganization, merger, share exchange or consolidation of the Company with one or more other corporations or other
entities as a result of which the holders of the capital stock of the Company, as a group, would receive less than fifty percent (50%) of the voting power of the capital stock or other interests of the surviving or resulting corporation or
entity; or 

  

	 	(ii)	 the consummation of a plan of liquidation or the dissolution of the Company; or 

 

	 	(iii)	 the sale or transfer (other than as a security for obligations of the Company or any Subsidiary) of substantially all of the assets of the Company,
other than a sale or transfer to an entity at least seventy-five percent (75%) of the combined voting power of the voting securities of which are owned by persons in substantially the same proportions as their ownership of the Company
immediately prior to such sale; or 

  

									
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	 	(iv)	 the acquisition of more than fifty percent (50%) of the outstanding capital stock of the Company by any person within the meaning of Rule
13(d)(3) under the Exchange Act, if such acquisition is not preceded by a prior expression of approval by the Board, provided that the term “person” shall not include (A) the Company or any of its Subsidiaries, (B) a trustee or
other fiduciary holding securities under an employee benefit plan of the Company or a Subsidiary, (C) an underwriter temporarily holding securities pursuant to an offering of such securities, or (D) a corporation owned directly or
indirectly by the shareholders of the Company in substantially the same proportions as their ownership of stock in the Company. 

  

	 	8.	 NOTICE. 

 For purposes of this Agreement, notices and all other communications provided for herein shall be in writing and shall be deemed to have been duly given when hand-delivered, sent by facsimile
transmission, or other electronic means of transmitting written documents (as long as receipt is acknowledged) or mailed by United States certified or registered mail, return receipt requested, postage prepaid, addressed as follows: 

If to the Executive, to the address set forth on the signature page. 

 

					
		 	 If to the Company:
	 	 Sykes Enterprises, Incorporated
 400 North Ashley Drive, Suite 2800
 Tampa, Florida 33602

Attention: EVP of Human Resources

			
		 		 	with a copy to:
			
		 		 	 Sykes Enterprises, Incorporated

400 North Ashley Drive, Suite 2800
 Tampa,
Florida 33602
 Attention: General Counsel

 or to such other address as either party may have furnished to the other in writing in accordance
herewith, except that a notice of change of address shall be effective only upon receipt. 
  

	 	9.	 ENFORCEMENT AND GOVERNING LAW. 

 It is stipulated that a breach by Executive of the restrictive covenants set forth in Sections 4 and 5 of this Agreement will cause irreparable damage to Company or its Clients, and that in the event of
any breach of those provisions, Company is entitled to injunctive relief restraining Executive from violating or continuing a violation of the restrictive covenants as well as other remedies it may have. Additionally, such covenants shall be
enforceable against the Executive’s heirs, executors, administrators and legal representatives, and enforceable by Company’s successors or assigns. 

  

									
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 The validity, interpretation, construction, and performance of this
Agreement shall be governed by the internal laws of the State of Florida. Any litigation to enforce this Agreement shall be brought in the state or federal courts of Hillsborough County, Florida, which is the principal place of business for Company
and which is considered to be the place where this Agreement is made. Both parties hereby consent to such courts’ exercise of personal jurisdiction over them. 
  

	 	10.	 ARBITRATION OF DISPUTES. 

 (a) Duty to Arbitrate. Except for any claim by the Company to enforce the restrictive covenants set forth in Sections 4 and 5 above, Company and Executive agree to resolve by binding arbitration any claim
or controversy arising out of or related to Executive’s employment by Company or this Agreement, to include all matters directly or indirectly related to Executive’s recruitment, employment or termination of employment by the Company
including, but not limited to claims involving laws against discrimination whether brought under federal and/or state law, and/or claims involving co-employees but excluding workers compensation claims, whether such claim is based in contract, tort,
statute, or any other legal theory, including any claim for damages, equitable relief, or both. The duty to arbitrate under this Section extends to any claim by or against any officer, director, shareholder, employee, agent, representative, parent,
subsidiary, affiliate, heir, trustee, legal representative, successor, or assign of either party making or defending any claim that would otherwise be arbitrable under this Section. However, this Section shall not be interpreted to preclude either
party from petitioning a court of competent jurisdiction for temporary injunctive relief, solely to preserve the status quo pending arbitration of the claim or controversy, upon a proper showing of the need for such relief. 

(b) The Arbitrator. A single arbitrator will conduct the arbitration in Tampa, Florida, U.S.A., in accordance with the
Commercial Arbitration Rules of the American Arbitration Association (the “Rules”), and judgment upon the written award rendered by the arbitrator may be entered in any court of competent jurisdiction. Notwithstanding the application of
the Rules, however, discovery in the arbitration, including interrogatories, requests for production, requests for admission, and depositions, will be fully available and governed by the Federal Rules of Civil Procedure and Local Rules of the United
States District Court for the Middle District of Florida. The parties may agree upon a person to act as sole arbitrator within thirty (30) days after submission of any claim or controversy to arbitration pursuant to this Section. If the parties
are unable to agree upon such a person within such time period, an arbitrator shall be selected in accordance with the Rules. The parties will pay their own respective attorneys’ fees, witness fees, and other costs and expenses incurred in any
investigations, arbitrations, trials, bankruptcies, and appeals; provided, however, that the Company will pay the filing fees, hearing fees, and processing fees associated with arbitration hereunder. The arbitrator will not have the power to award
punitive or exemplary damages. 
 (c) Limitations Period. The parties agree that any claim or controversy that
would be arbitrable under this Section must be submitted to arbitration within one (1) year after the claim or controversy arises and that a failure to institute arbitration proceedings within such

  

									
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time period shall constitute an absolute bar to the institution of any proceedings, in arbitration or in any court, and a waiver of all such claims. This Section will survive the expiration or
early termination of this Agreement. 
 (d) Governing Law. This Agreement shall be governed in its construction,
interpretation, and performance by the laws of the State of Florida, without reference to law pertaining to conflict of laws. However, the Federal Arbitration Act, as amended, will govern the interpretation and enforcement of this Section.

 (e) Severability. Each part of this Section is severable. A holding that any part of this Section is
unenforceable will not affect the duty to arbitrate under this Section. 
  

	 	11.	 MISCELLANEOUS. 

 No provision of this Agreement may be modified or waived unless such waiver or modification is agreed to in writing signed by the parties hereto; provided, however, that the terms of the performance bonus
and fringe benefits set forth on Exhibit “A” may be amended by the Company in its discretion without the Executive’s consent to the extent provided therein. No waiver by any party hereto of any breach by any other party hereto shall
be deemed a waiver of any similar or dissimilar term or condition at the same or at any prior or subsequent time. This Agreement is the entire agreement between the parties hereto with respect to the Executive’s employment by the Company and
there are no agreements or representations, oral or otherwise, expressed or implied, with respect to or related to the employment of the Executive which are not set forth in this Agreement. Any prior agreement relating to the Executive’s
employment with the Company (including the Prior Agreement)) is hereby superseded and void, and is no longer in effect. This Agreement shall be binding upon and inure to the benefit of the Company, its respective successors and assigns, and the
Executive and his heirs, executors, administrators and legal representatives. Except as expressly set forth herein, no party shall assign any of his or its rights under this Agreement without the prior written consent of the other party and any
attempted assignment without such prior written consent shall be null and void and without legal effect; provided, however, that Company may assign this Agreement to any party that acquires all or substantially all of Company’s assets or
business, without Executive’s consent. The parties agree that if any provision of this Agreement shall under any circumstances be deemed invalid or inoperative, the Agreement shall be construed with the invalid or inoperative provision deleted
and the rights and obligations of the parties shall be construed and enforced accordingly. In the event that any provision of this Agreement is determined to be in contravention of state or federal laws or regulations, the parties shall negotiate an
amendment to this Agreement in order to resolve the issue. This Agreement may be executed in one or more counterparts, each of which shall be deemed to be an original but all of which together will constitute but one and the same instrument. This
Agreement has been negotiated and no party shall be considered as being responsible for such drafting for the purpose of applying any rule construing ambiguities against the drafter or otherwise. 

  

									
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	 	12.	 ADDITIONAL TAX PROVISIONS. 

 (a) To the extent this Agreement provides for reimbursements of expenses incurred by Executive or in-kind benefits the provision of which are not exempt from the requirements of Section 409A of the
Code, the following terms apply with respect to such reimbursements or benefits: (1) the reimbursement of expenses or provision of in-kind benefits will be made or provided only during the term of employment hereunder, or other period of time
specifically provided herein; (2) the amount of expenses eligible for reimbursement, or in-kind benefits provided, during a calendar year will not affect the expenses eligible for reimbursement, or in-kind benefits to be provided, in any other
calendar year; (3) all reimbursements will be made upon Executive’s request in accordance with the Company’s normal policies but no later than the last day of the calendar year immediately following the calendar year in which the
expense was incurred; and (4) the right to reimbursement or the in-kind benefit will not be subject to liquidation or exchange for another benefit. 
 (b) The parties intend for this Agreement to conform in all respects to the requirements under Section 409A of the Code or an exemption thereto. Accordingly, the parties intend for this Agreement to
be interpreted, construed, administered and applied in a manner as shall meet and comply with the requirements of Section 409A of the Code or an exemption thereto. Notwithstanding any other provision of this Agreement, none of the Company, its
subsidiaries or affiliates or any individual acting as a director, officer, employee, agent or other representative of the Company or a subsidiary or affiliate shall be liable to Executive or any other person for any claim, loss, liability or
expense arising out of any interest, penalties or additional taxes due by Executive or any other person as a result of this Agreement or the administration thereof not satisfying any of the requirements of Section 409A of the Code. Executive
represents and warrants that Executive has reviewed or will review with his own tax advisors the federal, state, local and employment tax consequences of entering into this Agreement, including, without limitation, under Section 409A of the
Code, and, with respect to such matters, Executive relies solely on such advisors. 
  

	 	13.	 PRIOR INVENTIONS. 

 For purposes of this Agreement, Inventions refers to trade secrets, inventions, mask works, ideas, processes, formulas, source and object codes, data, programs, other works of authorship, know-how,
improvements, discoveries, developments, designs and techniques. Inventions, if any, patented or unpatented, that Executive made prior to the commencement of Executive’s employment with the Company are excluded from the scope of this Agreement.
To preclude any possible uncertainty, Executive has set forth on Exhibit C attached hereto a complete list of all Inventions that Executive has, alone or jointly with others, conceived, developed, or reduced to practice or caused to be conceived,
developed, or reduced to practice prior to the commencement of Executive’s employment with the Company, that Executive considers to be Executive’s property or the property of third parties and that Executive wishes to have excluded from
the scope of this Agreement (collectively referred to as “Prior Inventions”). If disclosure of any such Prior Inventions would cause Executive to violate any prior confidentiality agreement, Executive understands that Executive is
not to list such Prior Inventions in Exhibit C but is only to disclose a cursory name for each such invention, a listing of the party or parties to whom it 

  

									
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belongs and the fact that full disclosure as to such inventions has not been made for that reason. If no such disclosure is attached, Executive represents that there are no Prior Inventions. If,
in the course of Executive’s employment with the Company, Executive incorporates a Prior Invention into a Company product, process, or machine, the Company is hereby granted and shall have a nonexclusive, royalty-free, irrevocable, perpetual,
worldwide license (with rights to sublicense through multiple tiers of sublicensees) to make, have made, modify, use, and sell such Prior Invention. Notwithstanding the foregoing, Executive agrees that Executive will not incorporate, or permit to be
incorporated, Prior Inventions in any Company Inventions without the Company’s prior written consent. 
  

	 	14.	 ASSIGNMENT OF INVENTIONS; NONASSIGNABLE INVENTIONS. 

Executive hereby assigns and agrees to assign in the future (when any such Inventions or “Proprietary Rights,”
defined as trade secret, patent, copyright, mask work, and other intellectual property rights throughout the world, are first reduced to practice or first fixed in a tangible medium, as applicable) to the Company all Executive’s right, title,
and interest in and to any and all Inventions (and all Proprietary Rights with respect thereto) whether or not patentable or registrable under copyright or similar statutes, made or conceived or reduced to practice or learned by Executive, either
alone or jointly with others, during the period of Executive’s employment with the Company. Inventions assigned to the Company, or to a third party as directed by the Company pursuant to this Section 14, are hereinafter referred to as
“Company Inventions.” In the event of a specifically applicable state law, regulation, rule, or public policy (“Specific Inventions Law”), this Agreement will not be deemed to require assignment of any invention which qualifies
fully for protection under a Specific Inventions Law by virtue of the fact that any such invention was, for example, developed entirely on Executive’s own time without using the Company’s equipment, supplies, facilities, or trade secrets
and neither related to the Company’s actual or anticipated business, research, or development, nor resulted from work performed by Executive for the Company. 
  

	 	15.	 OBLIGATION TO KEEP COMPANY INFORMED 

Executive will promptly disclose to the Company (a) fully and in writing all Inventions authored, conceived, or
reduced to practice by Executive, either alone or jointly with others, during the period of Executive’s employment and for six (6) months after the last day of Executive’s employment with the Company, and (b) all patent
applications filed by Executive or on Executive’s behalf within one (1) year after termination of Executive’s employment. At the time of each such disclosure, Executive will advise the Company in writing of any Inventions that
Executive believes fully qualify for protection under the provisions of a Specific Inventions Law; Executive will at that time provide to the Company in writing all evidence necessary to substantiate that belief. The Company will keep in confidence
and will not use for any purpose or disclose to third parties without Executive’s consent any confidential information disclosed in writing to the Company pursuant to this Agreement relating to Inventions that qualify fully for protection under
a Specific Inventions Law. Executive will preserve the confidentiality of any Invention that does not fully qualify for protection under a Specific Inventions Law. 

  

									
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	 	16.	 GOVERNMENT OR THIRD PARTY. 

 Executive also agrees to assign all Executive’s right, title, and interest in and to any particular Invention to a third party, including without limitation the United States, as directed by the
Company. 
  

	 	17.	 WORKS FOR HIRE. 

 Executive acknowledges that all original works of authorship which are made by Executive (solely or jointly with others) within the scope of Executive’s employment and which are protectable by
copyright are “works made for hire,” pursuant to United States copyright Act (17 U.S.C. § 101). 
  

	 	18.	 ENFORCEMENT OF PROPRIETARY RIGHTS. 

 Executive will assist the Company in every proper way to obtain, and from time to time enforce, United States and foreign Proprietary Rights relating to Company Inventions in any and all countries. To
that end Executive will execute, verify, and deliver (a) such documents and perform such other acts (including appearances as a witness) as the Company may reasonably request for use in applying for, obtaining, perfecting, evidencing,
sustaining, and enforcing such Proprietary Rights and the assignment thereof and (b) assignments of such Proprietary Rights to the Company or its designee. Executive’s obligation to assist the Company with respect to Proprietary Rights
relating to such Company Inventions in any and all countries shall continue beyond the termination of Executive’s employment, but the Company shall compensate Executive at a reasonable rate after Executive’s termination for the time
actually spent by Executive at the Company’s request on such assistance. In the event the Company is unable for any reason, after reasonable effort, to secure Executive’s signature on any document needed in connection with the actions
specified in the this section, Executive hereby irrevocably designates and appoints the Company and its duly authorized officers and agents as Executive’s agent and attorney in fact, which appointment is coupled with an interest to act for and
in Executive’s behalf to execute, verify, and file any such documents and to do all other lawfully permitted acts to further the purposes of this section with the same legal force and effect as if executed by Executive. Executive hereby waives
and quit claims to the Company any and all claims, of any nature whatsoever, which Executive now or may hereafter have for infringement of any Proprietary Rights assigned hereunder to the Company. 

[SIGNATURES ON FOLLOWING PAGE] 

  

									
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 IN WITNESS WHEREOF, the parties have executed this Agreement as of the
day and year first above written. 
  

							
	 SYKES ENTERPRISES, INCORPORATED
	 		  	 EXECUTIVE

				
	 By:
	 	 /s/ James T. Holder
	 		  	 /s/ Andrew Blanchard

	 Name:
	 	 James T. Holder
	 		  	 Andrew Blanchard

	 Title:
	 	 Exec. Vice Pres.
	 		  	
		 		 		  	 Address:

				
		 		 		  	  

				
		 		 		  	  

  

									
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 EXHIBIT “A” TO EMPLOYMENT AGREEMENT 

 

			
	 TITLE:
	  	 Executive Vice President Financial Services, Healthcare and Retail

		
	 REPORTING TO:
	  	 Chief Executive Officer

		
	 BASE SALARY:
	  	 $7,451.92 per week payable biweekly.

		
	 PERFORMANCE BONUS:
	  	 As set forth in the Agreement

		
	 FRINGE BENEFITS:
	  	 Eligible for standard executive benefits

 THE COMPANY RESERVES THE RIGHT, AT ITS DISCRETION, AT SUCH TIME OR TIMES AS IT ELECTS, TO CHANGE OR
ELIMINATE THE PERFORMANCE BONUS, INCENTIVES, OR OTHER BENEFITS. 
 IN WITNESS WHEREOF, the
parties have executed this Exhibit “A” as of the 29th day of October, 2014. 
  

							
	 SYKES ENTERPRISES, INCORPORATED
	 		  	 EXECUTIVE

				
	 By:
	 	 /s/ James T. Holder
	 		  	 /s/ Andrew Blanchard

	 Name:
	 	 James T. Holder
	 		  	 Andrew Blanchard

	 Title:
	 	 Exec. Vice Pres.
	 		  	

  

									
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 EXHIBIT “B” TO EMPLOYMENT AGREEMENT 

[NOT TO BE SIGNED AT EXECUTION OF EMPLOYMENT CONTRACT] 
 Waiver and Release 
 In consideration for the
“Liquidated Damages” provided for in the employment agreement between Sykes Enterprises, Incorporated and Executive, and other good and valuable consideration, Executive agrees as follows: 

a. Executive agrees to release and forever discharge by this Agreement the Employer from all liabilities, causes of
action, charges, complaints, suits, claims, obligations, costs, losses, damages, injuries, rights, judgments, attorneys’ fees, expenses, bonds, bills, penalties, fines, and all other legal responsibilities of any form whatsoever whether known
or unknown, whether suspected or unsuspected, whether fixed or contingent, whether in law or in equity, including but not limited to those arising from any acts or omissions occurring prior to the effective date of this Agreement, including those
arising by reason of any and all matters from the beginning of time to the present, arising out of his past employment with, compensation during, and separation from Employer. Executive specifically releases claims under all applicable state and
federal laws, including but not limited to, Title VII of the Civil Rights Act of 1964 as amended, the Civil Rights Act of 1991, Section 1981 of the Civil Rights Act of 1866, as amended, the Fair Labor Standards Act, the Rehabilitation Act of
1973, the Family Medical Leave Act, the Executive Retirement Income Security Act, the Consolidated Omnibus Reconciliation Act of 1986, the Americans with Disabilities Act, the Florida Civil Rights Act of 1992, the Workers’ Compensation Act, the
Equal Pay Act, the Age Discrimination in Employment Act of 1967 (Title 29, United States Code, Section 621, et seq.) (“ADEA”), State of Florida employment laws, as well as all common law claims, whether arising in tort or contract.

 b. In addition to the other provisions in this Agreement, Executive acknowledges that the information in the
following paragraphs is included for the express purpose of complying with the Older Workers’ Benefits Protection Act, 29 U.S.C. §626(f): 
 I, Andrew Blanchard, was over 40 years of age when I separated my employment and when I signed this Agreement. I realize there are many laws and regulations prohibiting employment discrimination or
otherwise regulating employment or claims related to employment pursuant to which I may have rights or claims, including the Age Discrimination in Employment Act of 1967, as amended (the “ADEA”). I hereby waive and release any rights or
claims I may have under the ADEA. 
 By signing this Agreement, I state that I am receiving compensation and
separation benefits to which I was not otherwise entitled. I am waiving and releasing all claims against Employer that I may have based on my age. I am not waiving any claim or action under the ADEA based upon rights or claims that may arise after
the date I sign this Agreement. 
 I am being given additional compensation and benefits as contained in
Section 1 hereof in exchange for the release and waiver of all claims that I am agreeing to herein. 

  

									
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The additional compensation and benefits are in addition to anything of value to which I am already entitled. 

I was informed in writing that I could consult with an attorney before signing this Agreement. I acknowledge that I was
given the opportunity to consider this Agreement for twenty-one (21) days before signing it, and, if I sign it, to revoke it for a period of seven (7) days thereafter. Regardless of when I signed this Agreement, I acknowledge that my
seven-day period will not be waived. No payments will be made to me until after the seven-day revocation period expires. 
 c. Executive shall not disclose, either directly or indirectly, any information whatsoever regarding any of the terms or the existence of this Agreement or of any other claim Executive may have against
the Employer, to any person or organization, including but not limited to members of the press and media, present and former employees of the Employer, companies who do business with the Employer, or other members of the public. The only exceptions
to Executive’s promise of confidentiality herein are that Executive may reveal such terms of this Agreement as are necessary to comply with a request made by the Internal Revenue Service, as otherwise compelled by a court or agency of competent
jurisdiction, as allowed and/or required by law, or as necessary to comply with requests from Executive’s accountants or attorneys for legitimate business purposes. 

d. Executive shall refrain from suggesting to anyone that any written or oral statements be made which Executive knows or
reasonably should know to be disparaging or negative concerning the Employer, or from urging or influencing any person to make any such statement. This provision shall include, but not be limited to, the requirement that Executive refrain from
expressing any disparaging or negative opinions concerning the Employer, Executive’s separation from the Employer, any of the Employer’s officers, directors, or employees, or any other matters relative to the Employer’s reputation as
an employer. Executive’s promises in this subsection, however, shall not apply to any judicial or administrative proceeding in which Executive is a party or has been subpoenaed to testify under oath by a government agency or by any third party.

 e. Beginning on the date of this Agreement and continuing at all times hereafter, Executive and Employer
shall, without any additional compensation except as provided herein, provide each other with full cooperation and reasonable assistance in connection with Employer’s defense of (i) any litigation against Employer, its officers, its
subsidiaries, or its affiliates pending as of the date hereof or (ii) any other litigation against Employer, its officers, its subsidiaries, or its affiliates arising out of or relating to any circumstance, fact, event, or omission alleged to
occur while Executive was employed by Employer. Executive shall at all times promptly be reimbursed by Employer for any and all out-of-pocket expenses, including travel expenses, that may be incurred by Executive in providing such cooperation and
assistance, and to the extent that Executive provides any such assistance or cooperation, the Executive also shall be compensated for his time in providing such cooperation and assistance at a rate equivalent to a per diem based upon his base salary
as in effect under the Employment Agreement as of the date hereof. Such cooperation and assistance shall include, but not be limited to, access for research, being available for consultation, for deposition and trial

  

									
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testimony, and for availability and execution of discovery-related documents such as interrogatories, affidavits, requests for production, requests for admissions, and responses to each, as
deemed necessary. Executive and Employer further agree to provide their good will and good faith in providing honest and forthright cooperation in all other aspects of their defense of any such litigation. 

Effective Date. This Agreement may be revoked by the Executive for a period of seven (7) days following the
execution of the Agreement, and the Agreement shall not become effective or enforceable until the revocation period has expired. 
 IN WITNESS WHEREOF, and intending to be legally bound, the Employer by its authorized representative, and Executive, execute this Employment Separation Agreement, Waiver and Release, by signing below
voluntarily and with full knowledge of the significance of all its provisions. 
 PLEASE READ CAREFULLY. THIS
EMPLOYMENT SEPARATION AGREEMENT, WAIVER AND RELEASE INCLUDES A RELEASE OF ALL KNOWN AND UNKNOWN CLAIMS. 
 [NOT TO BE SIGNED
AT EXECUTION OF EMPLOYMENT CONTRACT] 
  

							
	 SYKES ENTERPRISES, INCORPORATED
	 		  	 EXECUTIVE

				
	 By:
	 	 /s/ James T. Holder
	 		  	 /s/ Andrew Blanchard

	 Name:
	 	 James T. Holder
	 		  	 Andrew Blanchard

	 Title:
	 	 Exec. Vice Pres.
	 		  	

  

									
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 EXHIBIT “C” TO EMPLOYMENT AGREEMENT 

Previous Inventions 
 1. Except as listed in Section 2 below, the following is a complete list of all inventions or improvements relevant to the subject matter of my employment by Sykes Enterprises, Incorporated that have
been made to conceived or first reduced to practice by me along or jointly with others prior to my engagement by those entities: 
  

							
		 	  ̈
	  	 No inventions or improvements
	 	
				
		 	  ̈ 
	  	 See below:
	 	
				
		 		  	
                      
                                         
                                         
                                    
	 	
				
		 		  	
                             
                                         
                                         
                             
	 	
				
		 		  	
                             
                                         
                                         
                             
	 	
				
		 	  ̈
	  	 Additional sheets attached
	 	

 2. Due to a prior confidentiality agreement, I cannot complete the disclosure under
Section 1 above with respect to inventions or improvements generally listed below, the proprietary rights and duty of confidentiality with respect to which I owe to the following party(ies): 

 

											
	 	  	Invention or Improvement	 	 	  	Party(ies)	 	 	  	Relationship
						
	 1.
	  	  
	 		  	  
	 		  	  

						
	 2.
	  	  
	 		  	  
	 		  	  

						
	 3.
	  	  
	 		  	  
	 		  	  

  

							
		 	  ̈
	  	 Additional sheets attached
	 	

  

							
	 SYKES ENTERPRISES, INCORPORATED
	 		  	 EXECUTIVE

				
	 By:
	 	 /s/ James T. Holder
	 		  	 /s/ Andrew Blanchard

	 Name:
	 	 James T. Holder
	 		  	 Andrew Blanchard

	 Title:
	 	 Exec. Vice Pres.
	 		  	

  

									
	Executive Agreement/CIC/Ver. 09/12/12	  	Sykes Enterprises Incorporated	  		 	 	 	
	Andrew Blanchard	  	Page Number 23	  		 	Initial

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