Document:

Amendment 4 to the Master Services Agreement - Vonage Network Inc and Tele. Syst

 EXHIBIT 10.1 
 AMENDMENT 4 TO THE MASTER SERVICES AGREEMENT 
 BETWEEN 
 VONAGE NETWORK INC. AND TELECOMMUNICATION SYSTEMS, INC. 
 WHEREAS Vonage Network Inc. (“Vonage”) and TeleCommunication Systems, Inc. (“TCS”) are parties to the Master Services Agreement dated June 8, 2005 (the “Agreement”);

 WHEREAS effective this 25th
 day of June, 2007, the parties wish to modify and amend the Agreement; 
 WHEREAS
the parties acknowledge that all of the definitions and terms shall have the same meaning in this Amendment to the Agreement between Vonage and TCS (“Amendment”) as the definitions and terms in the Agreement; 
 NOW THEREFORE, for good and valuable consideration, the receipt and sufficiency of which is acknowledged, the parties agree that the Exhibit A to
the Agreement between Vonage Network Inc. and TeleCommunication Systems, Inc. shall be amended as follows: 
 1. Section 2.4.6 identified as
“Operator Routing Support Service” within Exhibit A of the Agreement will include the following additional language: 
 If a TCS
call taker answers a Vonage VoIP 9-1-1 call and the caller disconnects the call but the line remains active the TCS call taker shall disconnect the line only in situations where no audio exists on the call. The disconnection of the line does not
relieve TCS of its obligation to (i) contact the appropriate PSAP and request that emergency services be dispatched to the physical location on file for the Vonage VoIP 9-1-1 caller, or (ii) obtain a physical location for the Vonage VoIP
caller from Vonage if TCS does not have the location on file and request that the appropriate PSAP dispatch emergency services to the caller’s location. To the extent that TCS’ disconnection of a line with no audio is the cause of a claim
by a third party, then Vonage shall indemnify and hold TCS harmless against and from that claim, provided that (i) TCS promptly provides written notice of the claim and reasonable cooperation, information and assistance in connection therewith
and (ii) Vonage shall in no event have a duty to indemnify or hold harmless unless it receives such notice and has the opportunity to control the response to the situation. Vonage shall regularly keep TCS apprised of the status of such claim
and in no event shall Vonage have the authority to admit liability on TCS’ behalf, compel TCS to admit liability, or agree to a settlement that would require TCS itself to make a payment. 

 2. Amendments. This Amendment may not be modified, except via a writing executed by both Parties. 
 3. Entire Agreement. This Amendment (a) constitutes the entire understanding of the Parties with respect to the matters addressed in it and
(b) supersedes any and all prior representations, agreements, or understandings, whether oral or written, relating to those matters. 
 4. This
Amendment may be signed in any number of counterparts with the same effect as if the signatures thereto and hereto were upon the same instrument. Electronically delivered and scanned executed documents will be considered originals for purposes of
confirming an enforceable agreement. 
 IN WITNESS WHEREOF, the Parties have executed this Amendment as of the date first written above. 
  

									
	VONAGE NETWORK Inc.	 		 	TELECOMMUNICATION SYSTEMS, Inc.
					
	By:	 	 /s/ Timothy Smith
	 		 	By:	 	 /s/ Richard A. Young

	Print Name:	 	Timothy Smith	 		 	Print Name:	 	Richard A. Young
	Title:	 	President, Vonage Network	 		 	Title:	 	Executive Vice President & COOForm of 5.625% Subordinated Notes due 2017 No. 1Form of 5.625% Subordinated Note

 Exhibit 4.1 
 UNLESS AND UNTIL IT IS EXCHANGED IN WHOLE OR IN PART FOR NOTES IN CERTIFICATED FORM, THIS NOTE MAY NOT BE TRANSFERRED EXCEPT AS A WHOLE BY THE DEPOSITARY TO A NOMINEE OF THE DEPOSITARY OR BY A NOMINEE OF THE
DEPOSITARY TO THE DEPOSITARY OR ANOTHER NOMINEE OF THE DEPOSITARY OR BY THE DEPOSITARY OR ANY SUCH NOMINEE TO A SUCCESSOR DEPOSITARY OR A NOMINEE OF SUCH SUCCESSOR DEPOSITARY. UNLESS THIS CERTIFICATE IS PRESENTED BY AN AUTHORIZED REPRESENTATIVE OF
THE DEPOSITORY TRUST COMPANY (55 WATER STREET, NEW YORK, NEW YORK) TO THE ISSUER OR ITS AGENT FOR REGISTRATION OF TRANSFER, EXCHANGE OR PAYMENT, AND ANY CERTIFICATE ISSUED IS REGISTERED IN THE NAME OF CEDE & CO. OR SUCH OTHER NAME AS
REQUESTED BY AN AUTHORIZED REPRESENTATIVE OF THE DEPOSITORY TRUST COMPANY AND ANY PAYMENT IS MADE TO CEDE & CO., ANY TRANSFER, PLEDGE OR OTHER USE HEREOF FOR VALUE OR OTHERWISE BY OR TO ANY PERSON IS WRONGFUL SINCE THE REGISTERED OWNER
HEREOF, CEDE & CO., HAS AN INTEREST HEREIN. 
 NEITHER THIS NOTE NOR THE GUARANTEE INCLUDED HEREIN IS A BANK DEPOSIT OR INSURED BY
THE FEDERAL DEPOSIT INSURANCE CORPORATION OR BY ANY OTHER INSURER OR GOVERNMENTAL AGENCY. 
 THE INDENTURE, DATED AS OF DECEMBER 1,
1991, RELATING TO THIS SECURITY, HAS BEEN AMENDED BY A SUPPLEMENTAL INDENTURE, DATED AS OF FEBRUARY 15, 1993, AND FURTHER AMENDED BY A SECOND SUPPLEMENTAL INDENTURE, DATED AS OF FEBRUARY 15, 2000. 

 PNC FUNDING CORP 
 5.625% SUBORDINATED NOTES DUE 2017 
  

			
	 REGISTERED
	  	CUSIP: 6693476BB8
	 No. 1
	  	ISIN: US693476BB86
		  	$500,000,000

 PNC FUNDING CORP, a corporation duly organized and existing under the laws of Pennsylvania (herein
called the “Company,” which term includes any successor corporation under the Indenture hereinafter referred to), for value received, hereby promises to pay to CEDE & Co., or registered assigns, the principal sum of Five Hundred
Million Dollars on February 1, 2017, and to pay interest thereon from February 8, 2007, or from the most recent Interest Payment Date to which interest has been paid or duly provided for, semiannually in arrears on August 1 and
February 1 in each year, commencing August 1, 2007, and at maturity, at the rate of 5.625% per annum, until the principal hereof is paid or made available for payment, and (to the extent that the payment of such interest shall be
legally enforceable) at the same rate per annum on any overdue principal and premium and on any overdue installment of interest. Interest shall accrue from February 8, 2007 to, but excluding the first Interest Payment Date and then from, and
including, the immediately preceding Interest Payment Date to which interest has been paid or duly provided for to, but excluding, the next Interest payment Date or the maturity date, as the case may be. Each of these periods is referred to as an
“interest period.” Interest will be computed on the basis of a 360-day year for the actual number of days elapsed. The interest so payable, and punctually paid or duly provided for, on any Interest Payment Date, subject to certain
exceptions, will, as provided in such Indenture, be paid to the Person in whose name this Security (or one or more Predecessor Securities) is registered at the close of business on the Regular Record Date for such interest, which shall be
July 15 or January 15 (whether or not a Business Day), as the case may be, next preceding such Interest Payment Date. However, interest payable on the maturity date will be paid to the person to whom the principal will be payable. Any such
interest not so punctually paid or duly provided for will forthwith cease to be payable to the Holder on such Regular Record Date and may either be paid to the Person in whose name this Security (or one or more Predecessor Securities) is registered
at the close of business on a Special Record Date for the payment of such Defaulted Interest to be fixed by the Trustee, notice whereof shall be given to holders of the Securities not less than 10 days prior to such Special Record Date, or be paid
at any time in any other lawful manner acceptable to the Trustee and not inconsistent with the requirements of any securities exchange on which the Securities may be listed, and upon such notice as may be required by such exchange, all as more fully
provided in said Indenture. 
 This Security is one of a duly authorized issue of securities of the Company (herein called the
“Securities” or “Notes”), issued and to be issued in one or more series under an Indenture, dated as of December 1, 1991, among the Company, PNC Financial Corp (also known as “PNC Bank Corp.” and now known as
“The PNC Financial Services Group, Inc.”) (the “Guarantor”) and The Bank of New York (as successor to JPMorgan Chase Bank and formerly known as The Chase Manhattan Bank and Chemical Bank, successor by merger to Manufacturers
Hanover Trust Company), as Trustee (herein called the “Trustee,” which term includes any successor trustee under the Indenture) as amended by a Supplemental Indenture dated as of February 15, 1993 by and among the Company, the
Guarantor and the Trustee, and as further amended by a Second Supplemental Indenture dated as of February 15, 2000 by and among the Company, the Guarantor and the Trustee (such Indenture as amended being herein called the
“Indenture”), to which Indenture and all indentures supplemental thereto reference is hereby made for a statement of the respective rights, limitations of rights, duties and immunities thereunder of the Company, the Trustee and the Holders
of the Securities and of the terms upon 

 
which the Securities are, and are to be, authenticated and delivered. This Security is one of the series designated above, initially issued in the aggregate
principal amount of $500,000,000, and is subject to additional issuances as the Company may determine or as provided for in the Indenture. 
 The Securities of this series are not redeemable prior to their stated maturity and are not subject to any sinking fund. 
 The
Notes are not convertible into, or exchangeable for, equity securities of the Company or the Guaranty. If an Event of Default (as defined in the Indenture) with respect to the Securities shall occur and be continuing, the principal of the Securities
may be declared due and payable in the manner and with the effect provided in the Indenture. 
 Unless the certificate of authentication
hereon has been executed by the Trustee hereinafter referred to, by manual signature, this Security shall not be entitled to any benefit under the Indenture or be valid or obligatory for any purpose. 
 The indebtedness of the Company evidenced by the Securities of this series, including the principal thereof and interest thereon, is, to the extent and
in the manner set forth in the Indenture, subordinate and junior in right of payment to its obligations to holders of Senior Company Indebtedness (as defined in the Indenture) and subject to the obligations of the holders of the Securities to pay
over any Excess Proceeds to holders of Other Company Obligations, as provided in the Indenture, and shall rank pari passu in right of payment with each other and with all other unsecured subordinated indebtedness of the Company. Each
Holder of this Security, by the acceptance hereof, agrees to and shall be bound by such provisions of the Indenture and authorizes and directs the Trustee on his behalf to take such actions as may be necessary or appropriate to effectuate the
subordination so provided. 
 The Indenture permits, with certain exceptions as therein provided, the amendment thereof and the modification
of the rights and obligations of the Company and the Guarantor and the rights of the holders of the Securities of any series under the Indenture at any time by the Company, the Guarantor and the Trustee with the consent of the holders of a majority
in principal amount of the outstanding Securities of all series (voting as one class) to be affected by such amendment or modification. The Indenture also contains provisions permitting the holders of specified percentages in principal amount of the
Outstanding Securities of any series, on behalf of the holders of all Securities of such series, to waive compliance by the Company or the Guarantor with certain provisions of the Indenture and certain past defaults under the Indenture and their
consequences. Any such consent or waiver by the holder of this Security shall be conclusive and binding upon such holder and upon all future holders of this Security and of any Security issued upon the registration of transfer hereof or in exchange
herefor or in lieu hereof, whether or not notation of such consent or waiver is made upon this Security. 
 No reference herein to the
Indenture and no provision of this Security or of the Indenture shall alter or impair the obligation of the Company, which is absolute and unconditional, to pay the principal of and interest on this Security at the times, place and rate, and in the
coin or currency, herein prescribed. 
 The Securities are issuable only in registered form without coupons in denominations of $1,000 and
any integral multiple thereof. This Security is a global security, represented by one or more permanent global certificates registered in the name of the nominee of The Depository Trust Company (each a “Global Note” and collectively, the
“Global Notes”). Accordingly, unless and until it is exchanged in whole or in part for individual certificates evidencing the Securities represented hereby, this Security may not be transferred except as a 

  

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whole by The Depositary Trust Company (the “Depositary”) to a nominee of such Depositary or by a nominee of such Depositary or by the Depositary or
any nominee to a successor Depositary or any nominee of such successor. Ownership of beneficial interests in this Security will be shown on, and the transfer of that ownership will be effected only through, records maintained by the applicable
Depositary or its nominee (with respect to interest of persons that have accounts with the Depositary (“Participants”) and the records of Participants (with respect to interests of persons other than Participants)). Beneficial interests in
Securities by persons that hold through Participants will be evidenced only by, and transfers of such beneficial interests with such Participants will be effected only through, records maintained by such Participants. The laws of some states require
that certain purchasers of securities take physical delivery of such securities in definitive form. Such limits and such laws may impair the ability to transfer beneficial interests in this Security. Except as provided below, owners of beneficial
interests in this Security will not be entitled to have any individual certificates and will not be considered the owners or Holders thereof under the Indenture. 
 Except in the limited circumstances set forth herein, Participants and owners of beneficial interests in the Global Notes will not be entitled to receive Securities in definitive form and will not be considered
holders of Securities. If the Depositary is at any time unwilling, unable or ineligible to continue as Depositary and a successor Depositary is not appointed by the Company within 90 days, or an event of default has occurred and is continuing, and
the Depositary requests the issuance of certificated notes, the Company will issue individual certificates evidencing the Securities represented hereby in definitive form in exchange for this Security in registered form to each person that the
Depositary identifies as the beneficial owner of the Securities represented by the Global Notes upon surrender by the Depositary of the Global Notes. In addition, the Company may at any time and in its sole discretion determine not to have any
Securities represented by one or more global securities and, in such event, will issue individual certificates evidencing Securities in definitive form in exchange for this Security. In any such instance, an owner of a beneficial interest in a
Security will be entitled to physical delivery in certificated form of Securities equal in principal amount to such beneficial interest and to have such Securities registered in its name. Securities so issued in certificated form will be issued in
denominations of $1,000 and any integral multiple thereof and will be issued in registered form only, without coupons. Neither the Company nor the principal paying agent will be liable for any delay by the Depositary, its nominee or any direct or
indirect participant in identifying the beneficial owners of the related Securities. The Company and the principal payment agent may conclusively rely on, and will be protected in relying on, instructions from the Depositary or its nominee for all
purposes, including with respect to the registration and delivery, and the respective principal amounts, of the Securities to be issued. 
 Except as provided herein, beneficial owners of Global Notes will not be entitled to receive physical delivery of Securities in definitive form and no Global Note will be exchangeable except for another Global Note of like denomination and
tenor to be registered in the name of the Depositary or its nominee. Accordingly, each person owning a beneficial interest in a Global Note must rely on the procedures of the Depositary and, if such person is not a Participant, on the procedures of
the Participant through which such person owns its interest, to exercise any rights of a holder under the Securities. 
 Beneficial interests
in the Global Notes will be represented through book-entry accounts of financial institutions acting on behalf of beneficial owners as direct and indirect participants in the Depositary. Investors may elect to hold interests in the Global Notes
through the Depositary, either directly if they are Participants of such system or indirectly through organizations that are Participants in such system. 
 The laws of some jurisdictions may require that purchasers of securities take physical delivery of those securities in definitive form. Accordingly, the ability to transfer 

  

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interests in the Securities represented by a Global Note to those persons may be limited. In addition, because the Depositary can act only on behalf of its
Participants, who in turn act on behalf of persons who hold interests through Participants, the ability of a person having an interest in Securities represented by a Global Note to pledge or transfer such interest to persons or entities that do not
participate in the Depositary’s system, or otherwise to take actions in respect of such interest, may be affected by the lack of a physical definitive security in respect of such interest. 
 Neither the Company, the Trustee, the principal paying agent nor any Security Registrar will have any responsibility or liability for any aspect of the
records relating to or payments made on account of Securities by the Depositary, or for maintaining, supervising or reviewing any records of the Depositary relating to the Securities. 
 The Bank of New York will act as the Company’s principal paying agent with respect to the Securities through its offices presently located at 4 New
York Plaza, New York, New York 10004. The Company may at any time rescind the designation of a paying agent, appoint a successor paying agent, or approve a change in the office through which any paying agent acts. Payments of interest and principal
may be made by wire-transfer in immediately available funds for Securities held in book-entry form or, at the Company’s option in the event the Securities are not represented by Global Notes, by check mailed to the address of the person
entitled to the payment as it appears in the Security register. Payment of principal will be made upon the surrender of the relevant Securities at the offices of the principal paying agent. 
 Notices to the holders of registered Securities will be mailed to them at their respective addresses in the register of the Securities and will be deemed
to have been given on the fourth weekday (being a day other than Saturday or Sunday) after the date of mailing. The Indenture contains provisions setting forth certain conditions to the institution of proceedings by the holders of Securities with
respect to the Indenture or for any remedy under the Indenture. 
 All terms used in this Security which are defined in the Indenture shall
have the meanings assigned to them in the Indenture. 
 — end of page — 
 [signatures appear on following page] 
  

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 IN WITNESS WHEREOF, PNC Funding Corp has caused this Note to be signed in its name by its Chairman of the
Board, President or any Executive or Senior Vice President, and by its Secretary or an Assistant Secretary, or by facsimiles of any of their signatures, and its corporate seal, or a facsimile thereof, to be hereto affixed. 
 Dated: February 8, 2007 
  

			
	PNC FUNDING CORP
		
	By	 	 /s/ Lisa M. Kovac

	Name:	 	Lisa M. Kovac
	Title:	 	Vice President

  

			
	Attest:
		
		 	 /s/ George P. Long, III

	Name:	 	George P. Long, III
	Title:	 	Corporate Secretary

 [SEAL] 
  

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 TRUSTEE’S CERTIFICATE OF AUTHENTICATION 
 This is one of the Securities of the series designated therein referred to in the within-mentioned Indenture. 
  

			
	THE BANK OF NEW YORK
		 	as Trustee
		
	By	 	  

		 	Authorized officer

  

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