Document:

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                                                                    Exhibit 10.3

                      REAFFIRMATION AND AMENDMENT AGREEMENT

         This REAFFIRMATION AND AMENDMENT AGREEMENT (this "REAFFIRMATION"), is
entered into as of August 3, 2001, by and among VIASOURCE COMMUNICATIONS, INC.,
a New Jersey corporation (the "BORROWER"), the SUBSIDIARIES SIGNATORY HERETO
(the "GUARANTORS"), and GENERAL ELECTRIC CAPITAL CORPORATION, a New York
corporation, in its individual capacity ("GECC") pursuant to the Original Credit
Agreement and the First Amended Credit Agreement (both as defined below), and in
its capacity as agent (the "AGENT") for the Lender Group (as defined in the
Second Amended Credit Agreement, defined below). Capitalized terms used herein
and not otherwise defined herein shall have the meanings ascribed thereto in the
Second Amended Credit Agreement.

                              W I T N E S S E T H:
                              - - - - - - - - - -

                  WHEREAS, Borrower and GECC are parties to that certain Credit
Agreement dated as of September 7, 1999, as amended by that certain Amendment
No. 1 dated as of December 22, 1999 (as so amended, the "ORIGINAL CREDIT
AGREEMENT") and the Loan Documents (as defined therein) related thereto; and

                  WHEREAS, the Original Credit Agreement was amended and
restated by that certain Amended and Restated Credit Agreement dated as of March
10, 2000 (as amended restated, supplemented or otherwise modified from time to
time prior to the date hereof, the "FIRST AMENDED CREDIT AGREEMENT") and the
Loan Documents (as defined therein) related thereto; and

                  WHEREAS, the First Amended Credit Agreement has been amended
and restated pursuant to that certain Second Amended and Restated Credit
Agreement of even date herewith by and among Borrower, the lenders signatory
thereto, and the Agent (the "SECOND AMENDED CREDIT AGREEMENT"); and

                  WHEREAS, to secure the respective Obligations of the Borrower
to GECC under the Original Credit Agreement and the First Amended Credit
Agreement, GECC required the Borrower and the Guarantors to execute and deliver
the Loan Documents set forth below:

                  1.       that certain Borrower Security Agreement dated as of
                           September 7, 1999 executed and delivered by Borrower
                           in favor of GECC, as amended by that certain
                           Amendment No. 1 to Borrower Security Agreement dated
                           as of March 10, 2000, as further amended and restated
                           by that certain Amended and Restated Borrower
                           Security Agreement dated as of July 5, 2001 (as may
                           be amended, restated, supplemented or otherwise
                           modified from time to time, the "SECURITY
                           AGREEMENT"); and

                  2.       that certain Pledge Agreement dated as of September
                           7, 1999 executed and delivered by Borrower in favor
                           of GECC, as amended by that certain Borrower Pledge
                           Agreement dated as of July 5, 2001 (as may be
                           amended,

<PAGE>   2

                           restated, supplemented or otherwise modified from
                           time to time, the "BORROWER PLEDGE AGREEMENT"); and

                  3.       that certain Pledge Agreement dated as of September
                           7, 1999 executed and delivered by Holdings in favor
                           of GECC, as amended by that certain Amendment No. 1
                           to Pledge Agreement dated as of March 10, 2000, as
                           further amended and restated by that certain Amended
                           and Restated Pledge Agreement dated as of July 5,
                           2001 (as may be amended, restated, supplemented or
                           otherwise modified from time to time, the "HOLDINGS
                           PLEDGE"); and

                  4.       that certain Subsidiary Guaranty dated as of
                           September 7, 1999 executed and delivered by the
                           Subsidiaries signatory thereto in favor of GECC, as
                           ratified and confirmed by that certain Confirmation
                           of Guaranty dated as of March 10, 2000, and that
                           certain Holdings Guaranty dated as of September 7,
                           1999 executed and delivered by Holdings in favor of
                           GECC, all as further amended and restated by that
                           certain Amended and Restated Subsidiary Guaranty
                           dated as of July 5, 2001 (as may be further amended,
                           restated, supplemented or otherwise modified from
                           time to time, collectively the "SUBSIDIARY
                           GUARANTEE"); and

                  5.       that certain Subsidiary Security Agreement dated as
                           of September 7, 1999 executed and delivered by the
                           Subsidiaries signatory thereto in favor of GECC, as
                           amended by that certain Amendment No. 1 to Subsidiary
                           Security Agreement, as further amended and restated
                           by that certain Amended and Restated Subsidiary
                           Security Agreement dated as of July 5, 2001 (as may
                           be amended, restated, supplemented or otherwise
                           modified from time to time, the "SUBSIDIARY SECURITY
                           AGREEMENT"); and

                  6.       that certain Pledge Agreement dated as of September
                           7, 1999 executed and delivered by Communications
                           Resources Incorporated in favor of GECC, as amended
                           by that certain Amendment No. 1 to Pledge Agreement
                           dated as of March 10, 2000, as further amended and
                           restated by that certain Amended and Restated Pledge
                           Agreement dated as of July 5, 2001 (as may be
                           amended, restated, supplemented or otherwise modified
                           from time to time, the "CRI PLEDGE"); and

                  7.       those certain Mortgages and/or deeds of trust for the
                           parcels of real property and improvements located at
                           37 Sycolin Road, SE, Leesburg, Loudoun County,
                           Virginia, and 8420 Zug Road, Bowie, Maryland, which
                           have been or will be executed, delivered and recorded
                           in favor of GECC, by Excalibur Cable Communications,
                           Ltd. (as recorded on the date hereof or hereafter,
                           the "MORTGAGES").

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<PAGE>   3

                  WHEREAS, as a condition precedent to the effectiveness of the
Second Amended Credit Agreement, the Agent and the Lender Group have required
that the parties hereto execute and deliver this Reaffirmation.

                  NOW, THEREFORE, in consideration of the foregoing premises and
other good and valuable consideration, the receipt and sufficiency of which is
hereby acknowledged, and to induce the Agent and the Lender Group to enter into
the Second Amended Credit Agreement, the parties hereto hereby agree as follows:

         1. RATIFICATION OF SECURITY DOCUMENTS. The Borrower and each Guarantor
hereby reaffirms, ratifies and confirms each of its respective payment and
performance obligations under the Security Agreement, the Borrower Pledge
Agreement, the Holdings Pledge, the Subsidiary Guarantee, the Subsidiary
Security Agreement, the CRI Pledge, and the Mortgages, together with any other
documents or instruments executed or delivered in connection therewith
(collectively, the "SECURITY DOCUMENTS").

         2. REFERENCES IN SECURITY DOCUMENTS. The parties hereto agree that, on
the Closing Date, the following shall be deemed to occur automatically, without
further action by any party:

                  a. each reference in any Security Document to the "Credit
Agreement" shall include the Second Amended Credit Agreement; and

                  b. each reference in the Security Documents to the
Obligations, Secured Obligations and Guaranteed Obligations (as applicable)
shall be deemed to be a reference, or be deemed as defined to include, the
Obligations of Borrower pursuant to the Second Amended Credit Agreement; and

                  c. to the extent required to give effect to the Second Amended
Credit Agreement and the assignment of security interests from GECC in its
individual capacity to GECC in its capacity as Agent pursuant to the Second
Amended Credit Agreement, all references to "Lender" in the Security Documents
shall be deemed to be a reference to the Agent or the Agent for the benefit of
the Lender Group, as applicable, unless the context clearly requires otherwise.

         3. ACKNOWLEDGMENT AND CONSENT TO ASSIGNMENT. The parties hereto
acknowledge and agree that this Reaffirmation has been entered into, among other
things, to assign the rights and obligations of GECC, in its individual capacity
as "Lender" pursuant to the Original Credit Agreement and the First Amended
Credit Agreement to the Agent, in its capacity as "Agent" for the benefit of the
Lender Group pursuant to the Second Amended Credit Agreement, and is not
intended to be a novation or discharge of, and shall not be a novation or
discharge of, any obligation of the Borrower or any Guarantor under the Original
Credit Agreement, the First Amended Credit Agreement and the Second Amended
Credit Agreement, the Security Documents, or any other Loan Document.
Accordingly the Borrower and each Guarantor agree that the Liens granted to GECC
in its individual capacity pursuant to the Original Credit Agreement and the
First Amended Credit Agreement, the Security Documents and the other Loan
Documents, as appropriate, shall be assigned to the Agent for the benefit of the
Lender

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Group pursuant to, and on the terms and conditions contained in, the Second
Amended Credit Agreement, including, without limitation, SECTION 2.1(a) of the
Second Amended Credit Agreement, and shall remain outstanding and in full force
and effect, without interruption or impairment of any kind, in accordance with
the terms of such document, and such Liens shall continue to secure the
respective Obligations, Secured Obligations, or Guaranteed Obligations, as the
case may be (as those terms are defined in the Second Amended Credit Agreement
and the Security Documents) in favor of the Agent for the benefit of the Lender
Group.

         4. SECURITY DOCUMENTS SHALL REMAIN IN FULL FORCE AND EFFECT. The
Security Documents shall remain extant and in full force and effect following
the execution and delivery of this Reaffirmation and the execution and delivery
of the Second Amended Credit Agreement and the other documents, instruments and
certificates executed and delivered in connection therewith.

         5. NO OTHER MODIFICATION OR WAIVER. Notwithstanding anything herein to
the contrary, the execution, delivery and effectiveness of this Reaffirmation
shall not, except as expressly provided above, modify the Security Documents or
operate as a waiver of any right, power or remedy of the Agent or any member of
the Lender Group, including GECC in its individual capacity, under the Security
Documents, nor constitute a waiver of any provision of the Second Amended Credit
Agreement or any of the other Loan Documents executed in connection therewith.

         6. GOVERNING LAW. THIS REAFFIRMATION AND THE TRANSACTIONS EVIDENCED
HEREBY SHALL, IN ACCORDANCE WITH SECTION 5-1401 OF THE GENERAL OBLIGATIONS LAW
OF THE STATE OF NEW YORK, BE GOVERNED BY AND CONSTRUED UNDER THE INTERNAL LAWS
OF THE STATE OF NEW YORK, WITHOUT REGARD TO PRINCIPLES OF CONFLICTS OF LAW THAT
WOULD CALL FOR THE APPLICATION OF THE LAWS OF ANY OTHER JURISDICTION.

         7. COUNTERPARTS. This Reaffirmation may be executed in multiple
counterparts, each of which shall be deemed to be an original and all of which,
taken together, shall constitute one and the same agreement. In proving this
Reaffirmation in any judicial proceeding, it shall not be necessary to produce
or account for more than one such counterpart signed by the party against whom
such enforcement is sought. Any signatures delivered by a party by facsimile
transmission shall be deemed an original signature hereto.

         8. LOAN DOCUMENT. This Reaffirmation shall be deemed to be a Loan
Document for all purposes.

                  [Remainder of page intentionally left blank.]

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         IN WITNESS WHEREOF, the parties hereto have caused this Reaffirmation
to be duly executed and delivered as of the date first above written.

BORROWER:                              VIASOURCE COMMUNICATIONS, INC.
                                       (f/k/a The RTK Group, Inc.)

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

GUARANTORS:                            VIASOURCE HOLDINGS, INC.

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       QUEENS CABLE CONTRACTORS, INC.

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       RTK CORPORATION

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       COMMUNICATION RESOURCES
                                       INCORPORATED

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                            REAFFIRMATION AGREEMENT
                                SIGNATURE PAGE 1

<PAGE>   6

                                       CRI CHERRY HILL, INC.

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       TELECRAFTER ACQUISITION CORP.

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       PC NETWORK SOLUTIONS, INC. (f/k/a
                                       Viasource Northeast, Inc.)

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       EXCALIBUR CABLE COMMUNICATIONS, LTD.
                                       (f/k/a EX Acquisition, Inc.)

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       TELECORE, INC. (f/k/a TC Acquisition,
                                       Inc.)

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                            REAFFIRMATION AGREEMENT
                                SIGNATURE PAGE 2

<PAGE>   7

                                       WIRELESS & CABLE COMMUNICATIONS
                                       GROUP, INC.

                                       By:  /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       DSC ACQUISITION, INC.

                                       By: /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

                                       SCC ACQUISITION, INC.

                                       By: /s/ Craig A. Russey
                                           -------------------------------------
                                       Name:  Craig A. Russey
                                       Its: President

GECC:                                  GENERAL ELECTRIC CAPITAL
                                       CORPORATION, in its individual capacity

                                       By: /S/ Stephen Hipp
                                           -------------------------------------
                                       Name:   Stephen Hipp
                                            ------------------------------------
                                       Its:   Duly Authorized Signatory

AGENT:                                 GENERAL ELECTRIC CAPITAL
                                       CORPORATION, as Agent

                                       By: /s/ Stephen Hipp
                                           -------------------------------------
                                       Name:   Stephen Hipp
                                            ------------------------------------
                                       Its:   Duly Authorized Signatory

                            REAFFIRMATION AGREEMENT
                                SIGNATURE PAGE 3<PAGE>   1
                                                                    EXHIBIT 10.4

THIS TERM B CONVERTIBLE NOTE AND THE SECURITIES ISSUABLE UPON CONVERSION OF THIS
TERM B CONVERTIBLE NOTE HAVE BEEN ACQUIRED FOR INVESTMENT AND HAVE NOT BEEN
REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED (THE "SECURITIES ACT")
OR UNDER ANY APPLICABLE STATE SECURITIES LAWS. NEITHER SECURITY MAY BE OFFERED,
SOLD OR OTHERWISE TRANSFERRED, PLEDGED OR HYPOTHECATED UNLESS AND UNTIL
REGISTERED UNDER THE SECURITIES ACT AND ANY APPLICABLE STATE SECURITIES LAWS OR
UNLESS THE COMPANY HAS RECEIVED AN OPINION OF COUNSEL OR OTHER EVIDENCE
SATISFACTORY TO THE COMPANY THAT SUCH REGISTRATION IS NOT REQUIRED.

THIS TERM B CONVERTIBLE NOTE IS ISSUED PURSUANT TO THAT CERTAIN SECOND AMENDED
AND RESTATED CREDIT AGREEMENT BY AND AMONG VIASOURCE COMMUNICATIONS, INC., THE
LENDERS SIGNATORY THERETO AND GENERAL ELECTRIC CAPITAL CORPORATION, AS AGENT FOR
THE LENDERS, DATED AS OF AUGUST 3, 2001 (AS AMENDED, RESTATED, SUPPLEMENTED OR
OTHERWISE MODIFIED FROM TIME TO TIME THE "CREDIT AGREEMENT") AND THAT CERTAIN
TERM B CONVERTIBLE NOTE AND WARRANT PURCHASE AGREEMENT DATED AUGUST 3, 2001 BY
AND AMONG VIASOURCE COMMUNICATIONS, INC., AND THE INVESTORS SIGNATORY THERETO
(THE "PURCHASE AGREEMENT"). AS USED HEREIN, THE TERM "TERM B CONVERTIBLE NOTE"
REFERS TO THE TERM B NOTE ISSUED PURSUANT TO THE CREDIT AGREEMENT AND THE
PURCHASE AGREEMENT.

THIS TERM B CONVERTIBLE NOTE CONTAINS ORIGINAL ISSUE DISCOUNT, AS DEFINED IN
SECTION 1273 OF THE INTERNAL REVENUE CODE OF 1986, AS AMENDED. PLEASE CONTACT
THE SECRETARY OF VIASOURCE COMMUNICATIONS, INC. FOR THE ISSUE DATE OF THE TERM B
CONVERTIBLE NOTE, THE ORIGINAL ISSUE DISCOUNT IN THIS TERM B CONVERTIBLE NOTE
AND THE YIELD TO MATURITY.

                         VIASOURCE COMMUNICATIONS, INC.

                           15% TERM B CONVERTIBLE NOTE

$ ___________                                                 August ___, 2001

                  FOR VALUE RECEIVED, VIASOURCE COMMUNICATIONS, INC., a New
Jersey corporation (the "COMPANY"), hereby promises to pay to the order of
 ______  (together with its successors, assigns and transferees, the "HOLDER"),
at the offices of General Electric Capital Corporation, in its capacity as agent
pursuant to the Credit Agreement ("AGENT") set forth in the Credit Agreement or
at any other place designated by the Holder with the consent of Agent, the
principal amount of ________________ ($ ________ ) in lawful money of the United
States of America, and to pay interest in like money on the terms set forth in
SECTION 1 hereof and subject to the provisions of SECTIONS 2.1(A) and 2.2 of the
Credit Agreement. This 15% Term B Convertible Note is one of the Term B Notes

<PAGE>   2

referred to in, is subject to the provisions of, and is entitled to the benefits
of, the Credit Agreement, which Credit Agreement is incorporated herein and by
this reference made a part hereof. Capitalized terms used herein but not herein
defined shall have the meanings ascribed to such terms in the Credit Agreement.

         1. PAYMENTS OF INTEREST AND PRINCIPAL. Subject to the provisions of
SECTION 2 of the Credit Agreement, payments of principal plus interest on the
unpaid principal balance of this 15% Term B Convertible Note (this "TERM B
CONVERTIBLE NOTE") outstanding from time to time shall be payable in accordance
with the following:

                  (a) INTEREST. During the period commencing on the date hereof
and until paid in full, interest on this Term B Convertible Note shall accrue at
a rate equal to fifteen percent (15%) per annum, based on a 365 or 366 day year,
as applicable, which accrued interest shall be compounded semi-annually on the
first day of February and August, beginning on February 1, 2002, as pay-in-kind
interest, and interest shall accrue thereafter on the increased principal amount
at the rate applicable to Term Loan B. In the event of a conversion of this Term
B Convertible Note pursuant to the terms set forth herein prior to the earlier
to occur of the Termination Date or the Term Loan B Maturity Date, all accrued
interest shall be added to the principal amount hereof as of the date of
conversion to determine the amount of securities into which this Term B
Convertible Note shall be converted.

                  (b) PRINCIPAL. The principal balance outstanding on this Term
B Convertible Note, and all accrued interest, shall be due and payable in full
to Agent for the benefit of the Holder pursuant to the Credit Agreement on the
Term Loan B Maturity Date or earlier as provided in SECTION 1(D) below.
Contemporaneously with the repayment on this Term B Convertible Note, the Holder
shall surrender this Term B Convertible Note, duly endorsed, at the office of
the Company.

                  (c) PAYMENTS. All payments of principal, interest (to the
extent payable in cash), fees and other amounts due hereunder shall be made by
wire transfer to the Agent for the benefit of the Holder pursuant to the Credit
Agreement, in lawful money of the United States of America in same-day funds.

                  (d) ACCELERATION. Notwithstanding any other provision of this
Term B Convertible Note to the contrary, this Term B Convertible Note shall
become due and payable, together with all accrued interest on the outstanding
principal amount hereunder after the occurrence and continuation of an Event of
Default as provided in the Credit Agreement.

         2. CONVERSION; CONVERSION PRICE; ADJUSTMENTS RELATIVE TO CONVERSION.

                  (a) CONVERSION PRIVILEGE; CONVERSION PRICE; PROCEDURES

                           (i) Subject to the conditions set forth in this
SECTION 2, Holder may, at Holder's option, at any time and from time to time
prior to and including the Term Loan B Maturity Date, or, prior to such date,
convert all or any part of the unpaid principal and interest thereon into fully
paid and nonassessable voting shares (the "CONVERSION SHARES") of common stock
of the Company, no par value (the "COMMON STOCK"), at a price equal to the
lesser of (A) $0.75 or (B) the average closing price of the Company's Common
Stock for the ten (10) trading days prior to October 1, 2001 as reported on the
Nasdaq Stock Market, or if the Common Stock is not then traded on the Nasdaq

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Stock Market, the average of the bid and ask prices for such Common Stock in the
over-the-counter market for such period. The Conversion Shares and the
Conversion Price are subject to certain adjustments as set forth in this SECTION
2 and the terms "Conversion Shares" and "Conversion Price" as used herein shall
as of any time be deemed to include all such adjustments to be given effect as
of such time in accordance with the terms hereof.

                           (ii) Subject to the provisions of this SECTION 2,
this Term B Convertible Note may be converted in full or in part by Holder by
surrender of this Term B Convertible Note, with a written statement specifying
the principal and interest amounts thereof to be converted, to the Company at
its principal office. Upon a partial conversion of this Term B Convertible Note,
the Company at its expense shall forthwith issue and deliver to Holder a new
Term B Convertible Note or Term B Convertible Notes in principal amount or
amounts equal to the unpaid and unconverted principal amount of this Term B
Convertible Note. Each conversion shall be deemed to have been effected
immediately prior to the close of business on the date on which this Term B
Convertible Note is received by the Company.

                           (iii) Unless the Company has obtained stockholder
approval of the issuance of shares of Common Stock upon conversion of or
otherwise pursuant to all of the Term B Convertible Notes in excess of 8,641,270
shares (19.99% of the total shares of Common Stock outstanding on August 3, 2001
(the "CLOSING DATE")) (the "MAXIMUM SHARE Amount") in accordance with applicable
law and the rules and regulations of any stock exchange, interdealer quotation
system or other self-regulatory organization with jurisdiction over the Company
of any of its securities (the "STOCKHOLDER APPROVAL"), in no event shall (A) the
total number of Conversion Shares issued upon conversion of or otherwise
pursuant to all of the Term B Convertible Notes (including any shares of capital
stock or rights to acquire shares of capital stock issued by the Company which
are aggregated or integrated with the Conversion Shares issued or issuable upon
conversion or otherwise pursuant to all of the Term B Convertible Notes for
purposes of any such rule or regulation) exceed the Maximum Share Amount,
subject to equitable adjustments from time to time for stock splits, stock
dividends, combinations, capital reorganizations and similar events relating to
the Common Stock occurring after the Closing Date or (B) the total number of
Conversion Shares issued upon conversion of or otherwise pursuant to this Term B
Convertible Notes exceed the number of shares of Common Stock equal to [__]% of
the Maximum Share Amount (the "HOLDER'S MAXIMUM SHARE AMOUNT PERCENTAGE"), such
number of shares subject to equitable adjustments from time to time for stock
splits, stock dividends, combinations, capital reorganizations and similar
events relating to the Common Stock occurring after the Closing Date, and such
number of shares and the Holder's Maximum Share Amount Percentage shall be
subject to recalculation upon any issuance of any additional authorized but
unissued face principal amounts (not to exceed $4,000,000) of all of the Term B
Convertible Notes, and the Holder's Maximum Share Amount Percentage shall be
deemed to be a percentage equal to a fraction, the numerator of which is equal
to the face principal amount of this Term B Convertible Note and the denominator
of which is equal to the aggregate face principal amounts of all of the Term B
Convertible Notes. In the event that the sum of (x) the aggregate number of

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shares of Common Stock actually issued upon conversion of or otherwise pursuant
to the Term B Convertible Notes plus (y) the aggregate number of shares of
Common Stock that remain issuable upon conversion of or otherwise pursuant to
the then outstanding Term B Convertible Notes at the then effective Conversion
Price represents at least one hundred percent (100%) of the Maximum Share Amount
(the "TRIGGERING EVENT"), the Company shall use its best efforts to seek and
obtain Stockholder Approval (or obtain such other relief as will allow
conversion hereunder in excess of the number of shares convertible hereunder in
accordance with the Holder's Maximum Share Amount Percentage) as soon as
practicable after the Triggering Event

                  (b) NO FRACTIONAL SHARES; NO ADJUSTMENTS FOR DIVIDENDS.

                           (i) No fractional shares shall be issued upon
conversion of this Term B Convertible Note and no payment or adjustment shall be
made upon conversion of this Term B Convertible Note for cash dividends with
respect to Common Stock issued thereupon.

                           (ii) The Company shall forthwith upon conversion of
all or any portion of this Term B Convertible Note convert to Common Stock on
the same terms all interest accrued on the principal amount converted to the
date of such conversion.

                  (c) DELIVERY OF STOCK CERTIFICATES AND CASH IN LIEU OF
FRACTIONAL SHARES. As promptly as practicable after the conversion of this Term
B Convertible Note in full or in part, the Company, at its expense, shall issue
and deliver to Holder, or as Holder may direct, a certificate or certificates
for the number of full shares of Common Stock deliverable upon such conversion,
bearing, if required by the terms of the Note Purchase Agreement, the
restrictive legend set forth in SECTION 3.03(C) of the Note Purchase Agreement,
plus, in lieu of any fractional shares or other fractional pieces to which
Holder would otherwise be entitled, cash equal to such fraction multiplied by
the market value of one full share of Common Stock as of the close of business
on the date of such conversion on the NASDAQ National Market System or NASDAQ
over-the-counter market on which Common Stock is at the time traded, or, if not
so traded, multiplied by the market value of one full share of Common Stock as
reasonably determined by or pursuant to a formula or procedure reasonably
adopted by the Board of Directors of the Company.

                  (d) ADJUSTMENTS OF CONVERSION PRICE AND CONVERSION SHARES.

                           (i) STOCK DIVIDENDS, RECLASSIFICATIONS, CERTAIN
MERGERS, ETC. If the Company shall at any time prior to the conversion of this
Term B Convertible Note: (A) declare or pay to the holders of Common Stock a
dividend payable in any kind of shares of stock of the Company; (B) change,
divide, combine or otherwise reclassify its Common Stock into the same or
different number of shares with or without par value, or into shares of any
class or classes; (C) consolidate or merge with, or transfer all or
substantially all of its property to, any other affiliated corporation; or (D)
make any distribution of its assets to holders of its Common Stock as a
liquidation or partial liquidation dividend or by way or return of capital;
then, upon the subsequent conversion of this Term B Convertible Note, Holder
shall receive, in addition to or in substitution for the Conversion Shares which
Holder would otherwise then be entitled upon such exercise, such additional
shares of Common Stock or scrip of the Company, or such reclassified shares of
Common Stock of the Company, or such shares or securities or assets of the
entity resulting from such consolidation or merger or transfer of such assets of

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<PAGE>   5

the Company, which Holder would have been entitled to receive had Holder
converted this Term B Convertible Note prior to the happening of any of the
foregoing events.

                           (ii) SALE OF SHARES BELOW CONVERSION PRICE

                                    (A) If at any time or from time to time
after the date hereof with respect to clause (A) of the definition of Conversion
Price and October 1, 2001 with respect to clauses (A) and (B) of the definition
of Conversion Price, the Company issues or sells, or is deemed by the express
provisions of this subsection to have issued or sold, Additional Shares of
Common Stock (as hereinafter defined) (other than (X) as a dividend or other
distribution, (Y) upon a subdivision or combination of shares of Common Stock as
provided hereunder, or (Z) shares to be issued to officers, directors,
employees, agents or consultants of the Company pursuant to stock options or
equity incentive plans approved by the Board of Directors of the Company (the
"EXEMPT ISSUANCES")) for an Effective Price (as hereinafter defined) less than
the then existing Conversion Price, then and in each such case the then existing
Conversion Price shall be reduced, as of the opening of business on the date of
such issue or sale, by multiplying such Conversion Price in effect immediately
prior to such new issuance by a fraction (x) the numerator of which shall be (1)
the number of shares of Common Stock outstanding at the close of business on the
day preceding the date of such issue or sale (assuming conversion of any Term B
Convertible Note at the then Conversion Price) plus (2) the number of shares of
Common Stock which the aggregate consideration received (or by the express
provisions hereof deemed to have been received by the Company for the total
number of Additional Shares of Common Stock so issued) would purchase at such
Conversion Price, and (y) the denominator of which shall be the number of shares
of Common Stock outstanding at the close of business on the date of such
issuance or sale after giving effect to such issue of Additional Shares of
Common Stock (assuming conversion of all Term B Convertible Notes into shares of
Common Stock at the then Conversion Price).

                                    (B) For the purpose of making any adjustment
required under this subsection, the consideration received by the Company for
any issue or sale of securities shall (W) to the extent it consists of cash be
computed at the amount of cash received by the Company, (X) to the extent it
consists of property other than cash, be computed at the fair value of that
property as determined in good faith by the Board of Directors, (Y) if
Additional Shares of Common Stock, Convertible Securities (as hereinafter
defined) or rights or options to purchase either Additional Shares of Common
Stock or Convertible Securities are issued or sold together with other stock or
securities or other assets of the Company for a consideration which covers both,
be computed as the portion of the consideration so received that may be
reasonably determined in good faith by the Board of Directors of the Company to
be allocable to such Additional Shares of Common Stock, Convertible Securities
or rights or options, and (Z) be computed after reduction for all expenses
payable by the Company in connection with such issue or sale.

                                    (C) For the purpose of the adjustment
required under this subsection, if the Company issues or sells any rights or
options for the purchase of, or stock or other securities convertible into or
exchangeable for, Additional Shares of Common Stock (such convertible or
exchangeable stock or securities being hereinafter referred to as "CONVERTIBLE
SECURITIES") or rights or options for the purchase of Convertible Securities,

                                       5
<PAGE>   6

and if the Effective Price of such Additional Shares of Common Stock ultimately
issuable pursuant thereto is less than the then Conversion Price, then in each
case the Company shall be deemed to have issued at the time of the issuance of
such rights or options or Convertible Securities the maximum number of
Additional Shares of Common Stock issuable upon exercise, conversion or exchange
thereof and to have received as consideration for the issuance of such shares an
amount equal to the total amount of the consideration, if any, received by the
Company for the issuance of such rights or options or Convertible Securities,
plus, in the case of such rights or options, the minimum amounts of
consideration, if any, payable to the Company upon the exercise of such rights
or options, plus, in the case of Convertible Securities, the minimum amounts of
consideration, if any, payable to the Company (other than by cancellation of
liabilities or obligations evidenced by such Convertible Securities) upon the
conversion or exchange thereof. No further adjustment of the Conversion Price,
adjusted upon the issuance of such rights, options or Convertible Securities,
shall be made as a result of the actual issuance of Additional Shares of Common
Stock on the exercise of any such rights or options or the conversion or
exchange of any such Convertible Securities. If any such rights or options or
the conversion or exchange privilege represented by any such Convertible
Securities shall expire without having been exercised, the Conversion Price
adjusted upon the issuance of such rights, options or Convertible Securities
shall be readjusted to the Conversion Price which would have been in effect had
an adjustment been made on the basis that the only Additional Shares of Common
Stock so issued were the Additional Shares of Common Stock, if any, actually
issued or sold on the exercise of such rights or options or rights of conversion
or exchange of such Convertible Securities, and such Additional Shares of Common
Stock, if any, were issued or sold for the consideration actually received by
the Company upon such exercise, plus the consideration, if any, actually
received by the Company for the granting of all such rights or options, whether
or not exercised, plus the consideration received for issuing or selling the
Convertible Securities actually converted or exchanged, plus the consideration,
if any, actually received by the Company (other than by cancellation of
liabilities or obligations evidenced by such Convertible Securities) on the
conversion or exchange of such Convertible Securities. A similar readjustment
will be made if the amount actually paid to the Company upon exercise of
conversion of any Convertible Securities exceeds the minimum amount assumed
pursuant to this subsection.

                                    (D) "ADDITIONAL SHARES OF COMMON STOCK"
shall mean all shares of Common Stock issued by the Company after October 1,
2001, whether or not subsequently reacquired or retired by the Company, other
than (i) shares of Common Stock issued upon conversion of this Term B
Convertible Note and (ii) the shares of Common Stock issued as Exempt Issuances.
The "EFFECTIVE PRICE" of Additional Shares of Common Stock shall mean the
quotient determined by dividing the total number of Additional Shares of Common
Stock issued or sold, or deemed to have been issued or sold by the Company under
this subsection (i), into the aggregate consideration received, or deemed to
have been received, by the Company for such issue under this subsection (i), for
such Additional Shares of Common Stock.

                           (iii) DE MINIMIS ADJUSTMENTS. No adjustments required
by this SECTION 2 in the number of Conversion Shares shall be required unless
such adjustment would require an increase or decrease of at least one tenth of
one percent (.1%) in the number of Conversion Shares; PROVIDED, HOWEVER, that
any adjustments which by reason of this SECTION 2 are not required to be made

                                       6
<PAGE>   7

shall be carried forward and taken into account in any subsequent adjustment.
All calculations shall be made to the nearest full share.

                           (iv) NON-CASH DIVIDENDS, DISTRIBUTION OF ADDITIONAL
SHARES, LIQUIDATION. If the Board of Directors of the Company shall (A) declare
any dividend or other distribution with respect to the Common Stock, other than
a cash dividend, (B) offer to the holders of shares of Common Stock any
additional shares of Common Stock, any securities convertible into or
exercisable for shares of Common Stock or any rights to subscribe thereto, or
(C) propose a dissolution, liquidation or winding up of the Company, the Company
shall mail notice thereof to Holder not less than fifteen (15) days prior to the
record date fixed for determining shareholders entitled to participate in such
dividend, distribution, offer or subscription right or to vote on such
dissolution, liquidation or winding up.

                           (v) FURTHER ADJUSTMENTS BY THE BOARD. Notwithstanding
the foregoing, if at any time or from time to time the Company shall take any
action affecting its Common Stock or any other capital stock of the Company, not
otherwise described in any of the foregoing subsections of this SECTION 2, then,
if the failure to make any adjustment would, in the reasonable opinion of the
members of the Board of Directors of the Company (other than any person who,
directly or indirectly, has a beneficial ownership interest in this Term B
Convertible Note), have a materially adverse effect upon the rights of Holder,
the number of shares of Common Stock or other stock comprising a Conversion
Share, or the Conversion Price, shall be adjusted in such manner and at such
time as the members of the Board of Directors of the Company (other than any
person who, directly or indirectly, has a beneficial ownership interest in this
Term B Convertible Note) may in good faith determine to be equitable under the
circumstances.

                           (vi) NOTICE OF ADJUSTMENT. Upon any adjustment or
modification of the rights of Holder in accordance with this SECTION 2(D), the
Company shall promptly cause its Chief Financial Officer to provide a notice to
Holder setting forth such adjustment or modification, a brief statement of the
facts requiring such adjustment or modification and the manner of computing the
same.

                  (e) FORM OF NOTE. The form of this Term B Convertible Note
need not be changed because of any adjustment made pursuant to SECTION 2(D) and
any Term B Convertible Note issued after such change may state the same
Conversion Price and the Holder's Maximum Share Amount Percentage as is stated
in this Term B Convertible Note as initially issued. However, the Company may at
any time in its sole discretion (which shall be conclusive) make any change in
the form of its Term B Convertible Notes that it may deem appropriate and that
does not affect the substance thereof. Any Term B Convertible Note thereafter
issued or countersigned, whether in exchange or substitution for an outstanding
Term B Convertible Note or otherwise, may be in the form as so changed.

         3. TRANSFER; ASSIGNMENT. This Term B Convertible Note, and the rights
and obligations of the Holder hereunder, may only be assigned in accordance with
the requirements of federal and state securities laws and SECTION 9 of the
Credit Agreement. The transfer of this Term B Convertible Note is registrable by
the Holder in person or by an attorney duly authorized in writing on the books

                                       7
<PAGE>   8

of the Company. The Company and any transfer agent may deem and treat the person
in whose name this Term B Convertible Note is registered upon the books of the
Company as the absolute owner of this Term B Convertible Note.

         4. GOVERNING LAW. This Term B Convertible Note shall be governed by and
construed in accordance with the domestic substantive laws of the State of New
York, without giving effect to any choice or conflict of law provision or rule
that would cause the application of the laws of any other jurisdiction.

         5. NOTICES. All notices and other communications given to the Holder
shall be in writing and shall be delivered, or mailed first class postage
prepaid, registered or certified mail, addressed as follows:

                                            Name of Holder
                                            Address of Holder
                                            Attention:
                                            Telephone
                                            Fax

                                            with a copy to:

                                            Name of Firm
                                            Address of Firm
                                            Attention:
                                            Telephone
                                            Fax

All notices and other communications given to the Company or to Agent shall be
given in the manner prescribed, and to the address set forth in, and shall be
effective as of the time set forth in, the Credit Agreement.

         6. NO RIGHTS OR LIABILITIES AS STOCKHOLDER. This Term B Convertible
Note does not by itself entitle Holder to any voting rights or other rights as a
stockholder of the Company. In the absence of conversion of this Term B
Convertible Note, no provisions of this Term B Convertible Note, and no
enumeration herein of the rights or privileges of Holder, shall cause such
Holder to be a stockholder of the Company for any purpose.

         7. COMPANY'S WAIVERS. The Company, to the extent permitted by law,
waives and agrees not to assert or take advantage of any of the following: (a)
any defense based upon an election of remedies by the Holder which may destroy
or otherwise impair any subrogation or other rights of the Company or any
guarantor or endorser of this Term B Convertible Note; (b) any duty on the part
of the Holder to disclose any facts or other data the Holder may now or
hereafter know; (c) acceptance or notice of acceptance of this Term B
Convertible Note by the Company; (d) presentment and/or demand for payment of
this Term B Convertible Note or any indebtedness or obligations hereby promised;
and (e) protest and notice of dishonor with respect to this Term B Convertible
Note or any indebtedness or performance of obligations arising hereunder.

                                       8
<PAGE>   9

         8. HEADINGS. The headings of the sections of this Term B Convertible
Note are inserted for convenience only and do not constitute a part of this Term
B Convertible Note.

         9. SECURITY. The obligations of the Company under this Term B
Convertible Note are secured by a first priority lien on the assets of the
Company and its Subsidiaries as set forth in the Credit Agreement and the
Security Documents referred to therein.

                                       9
<PAGE>   10

                  IN WITNESS WHEREOF, the Company has caused this Term B
Convertible Note to be signed and to be dated the day and year first above
written.

                                  VIASOURCE COMMUNICATIONS, INC.

                                  By:
                                     ------------------------------------------
                                         Name:
                                              ---------------------------------
                                         Title:
                                              ---------------------------------
[CORPORATE SEAL]

ATTEST:

------------------------------------
Secretary

                                       10

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