Document:

Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.22O

FIFTEENTH AMENDMENT

TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC

 

 

This FIFTEENTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below.  CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (CSG document #2501940) with an effective date of March 1, 2013 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this Amendment by the Parties, any subsequent reference to the Agreement between the Parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and Customer agree to the following:

 

	
1.
	
Customer has requested, and CSG has agreed to provide, a new solution commonly referred to as the “QA Refresh Solution,” which solution enables Customer to mirror production configuration and Connected Subscribers into designed test environments.

 

	
2.
	
As of April 1, 2014, Schedule F, Section IV. Ancillary Products and Services, Subsection A. Titled “Ancillary services for Non-Rated Video and Non-Rated High-Speed Data and Residential Voice Services” is hereby amended to add a new Subsection 8. titled  “QA Refresh Solution,” as follows:

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee 

	
8.  Solution Support and Maintenance Fee (Note 1, 2, 3, 4, 5)
	
*******
	
$*********

Note 1: Design, development, implementation services, lead times and fees for the initial deployment of the QA Refresh Solution are set forth in the delivered SOW (CSG document #2505232) to be covered under ************* ***** or ****** ******* ********** ***** whichever is applicable.

Note 2: Solution Support and Maintenance will commence after the deployment of the QA Refresh Solution. The ******* Solution Support and Maintenance Fee is due to CSG ** ******* *** **** ***** the QA Refresh Solution is provided, with (i) the ***** ******* Solution Support and Maintenance Fee to be invoiced ** ** *** **** *** ** ******* ******** ** **** ********* ** *** ** ******** ** ********** **** *** QA Refresh Solution and ********* ** ******** and (ii) subsequent ******* Solution Support and Maintenance Fees to be invoiced as of the *********** **** ** *** **** **** ******* ********** ** ******** and Maintenance Fee is invoiced.  In consideration of Customer’s payment of the Solution Support and Maintenance Fee, Customer will receive ******** ******* *** *********** ** *** ***** (*) *** ************.  For clarification, CSG will invoice Customer for the period of ***** ** **** ******* ******** ** **** ** *** ******* *** ******* ***********  *** *********** can be refreshed with production configuration and up to ******-**** ******** (******) ******** *** *****.  The plan is to refresh **** ** *** ***** (*) ************ **** * *******.

Note 3:  Notwithstanding the limitation in Section 3.4(d) of the Agreement to utilize ****** ******* ********** *** *********** ******** pursuant to duly executed Statements of Work, the parties agree after **** ** **** **** ****** ******* ********** (to the extent available due to lack of use or amendment to the Agreement) may be utilized to satisfy the ******* Solution Support and Maintenance Fee due for the QA Refresh Solution.  Customer acknowledges that the use and application of ****** ******* ********** is strictly limited to satisfaction of the Solution Support and Maintenance Fee (and, if and as specified in an SOW or LOA, additional Solution Support hours) for the QA Refresh Solution, and ****** ******* ********** may not be applied against any future enhancement or changes to the QA Refresh Solution or any other Product or Service provided or performed by CSG absent an agreement duly executed by each of Customer and CSG.  For clarification, in the event the Parties amend the Agreement to no longer provide for ****** ******* **********, Customer shall pay the ******* Solution Support and Maintenance Fee as provided herein.  In the event the foregoing occurs subsequent to the date of the ***** ****** ******* ** ******* ****, Customer shall be responsible for payment of the ******* **** ** * ******** ***** **** *** ********* **** ** ** ********* ** *** ****** ******* ********** *****.

Note 4:  Provided ****** ******* ********** is available as of the invoice of the ******* Solution Support and Maintenance Fee, after **** ** **** ****** ******* ********** (as available pursuant to Section 3.4(b) of the Agreement) will be applied 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit 10.22O

 

against and be deemed to pay the Solution Support and Maintenance Fee as of such invoice date.  In the event the ****** ******* ********** is amended during the Term of the Agreement, the current Solution Support and Maintenance Fee (subject to Note 6) will utilize **** ******** (*****) ****** ******* ********** *****.  If ****** ******* ********** is not available at the time the Solution Support and Maintenance Fee is deemed invoiced as per Note 3 above (i.e., Customer has otherwise fully utilized ****** ******* ********** amounts received by CSG for the current ******** **** as of the invoice date or the Parties have amended the Agreement removing the provision and requirements of ****** ******* **********), then Customer shall pay CSG the amount of any such shortfall.  If such shortfall occurs in any ***** ***** **** *** **** ***** of a ******** ****, the additional amount paid by Customer shall be deemed an ******* ******* ** *** **** ****** ******* ********** ******* *******, and Customer’s next ******* ****** ******* ********** payment shall be reduced by the amount of such prior *****’* ********** *******.  If, however, such shortfall occurs in the **** ***** ** * ******** ****, the additional amount paid by Customer shall be deemed a **** ******* ** ******** ** ******* ************ ** *** ******** ******* *** *********** ***, and shall not be applied against or reduce any ****** ******* ********** *** *** ******* *** *** **** ******** ****.  If as of any invoice date of the Solution Support and Maintenance Fee (and/or any overage fees per Note 3 above) ****** ******* ********** has been terminated in accordance with the Agreement, Customer agrees to pay all invoiced fees in accordance with Section 5.2 of the Agreement.  For clarification, in the event the Parties amend the Agreement to no longer provide for ****** ******* **********, Customer shall pay the ******* ******** ******* *** *********** *** as provided herein.  In the event the foregoing occurs subsequent to the date of the ***** ****** ******* ** ******* ****, Customer shall be responsible for payment of the ******* **** ** * ******** ***** **** *** ********* **** ** ** ********* ** the ****** ******* ********** *****.

Note 5:  The fees set forth in the fee table above are subject to increase pursuant to Section 5.4, Adjustment to Fees, of the Agreement.

 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives.

 

		
	
COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)

 
	
CSG SYSTEMS, INC. (“CSG”)

	
 

By:  /s/ Jeur Abein
	
 

By:  /s/ Peter E Kalan

	
 

Name: Jeur Abein
	
 

Name:  Peter E. Kalan

	
 

Title:  Senior Vice President Procurement
	
 

Title:  President & CEO

	
 

Date:  2-20-2015
	
 

Date:  2/13/15Pages where confidential treatment has been requested are stamped “Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

Exhibit 10.24AP

 

NINETY-FIFTH AMENDMENT

 OF THE

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT

BETWEEN

CSG SYSTEMS, INC.

AND

TIME WARNER CABLE INC.

 

This Ninety-fifth Amendment (the “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”), and Time Warner Cable Inc. (“TWC”).  CSG and TWC entered into a certain CSG Master Subscriber Management System Agreement executed March 13, 2003, and effective as of April 1, 2003, as amended (the “Agreement”), and now desire to further amend the Agreement in accordance with the terms and conditions set forth in this Amendment.  If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control.  Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.  Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment.  Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

 

CSG and TWC agree to the following as of the Effective Date (as defined below):

 

	
1.
	
TWC desires to use, and CSG agrees (i) to design, develop and implement an automated service to supplement the CCS® billing system, ACSR® and ACP-V functionality provided by CSG to TWC such that qualifying Subscribers temporarily maintain Emergency 911 services (the "E911 Services") following non-payment downgrade actions in accordance with TWC’s business requirements (for purposes of this Amendment, the “E911 Enhancement”) and (ii) to provide hosting services for the E911 Enhancement.  

 

CSG shall perform the design and development services for the user interface and implementation of the E911 Enhancement pursuant to that certain Statement of Work between CSG and TWC (CSG document no. 4101309) (the "SOW").  In addition, following implementation of the E911 Enhancement and commencing immediately following Acceptance (as defined in the SOW) of such E911 Enhancement by TWC, CSG shall host and provide Support Services for the E911 Enhancement.  In addition, CSG shall provide up to ****** (**) ***** of support per ***** (the "Support Hours") for the E911 Enhancement (the "E911 Enhancement Support Services") for the ******** Recurring Support Fee specified in Section 2 below, as follows:

 

	
(a)
	
E911 Enhancement Support Services shall address production issues which shall include operations support and answering functional questions.  In addition, Enhancement Support Services shall include any changes to the E911 Enhancement required in connection with further enhancements, development, new features, new functionality, products, and/or any configuration changes, in each case, requested by TWC.  

 

	
(b)
	
Any E911 Enhancement Support Services requested by TWC which CSG anticipates will be too substantial to be performed within TWC’s accrued Support Hours will be submitted to TWC in the form of a quote, with estimated hours and fees, and shall be subject to a separate mutually agreed upon Statement of Work.  

 

	

	
Unused Support Hours in any ***** shall accumulate during the then-current ******** ******* and may be used by TWC for E911 Enhancement Support Services during such ******** *******; any Support Hours not used within the respective ******** ******* will *** ** ******* **** ** *** ********** ******** *******.  Following commencement of the E911 Enhancement Support Services, CSG shall continue to provide such E911 Enhancement Support Services through the earlier of (a) termination or expiration of the Agreement (and any Termination Assistance Period, as defined in the Agreement) or (b) termination of the E911 Enhancement Support Services as set forth below.  TWC may terminate use of the E911 Enhancement upon ****** (**) ****' prior written notice (email shall be sufficient) to CSG, in which case, (i) CSG shall ******** ********** ****** to TWC any amounts **** ** ******* to CSG hereunder with respect to the ******** ****** following the *** of the ******** ***** during which such termination is effective, 

	
***
	
Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Exhibit 10.24AP

 

		
********** ** * *** **** *****, and (ii) TWC shall have no further obligation for future payments of the ******** Recurring Support Fees following such termination.

 

	
2.
	
As a result, Schedule F, "Fees," of the Agreement shall be amended to add the following in connection with the E911 Enhancement: 

 

			
	
Description of Item/Unit of Measure
	
Frequency
	
Fee

	
E911 Enhancement 
	
 
	
 

	
(a) Implementation Fees (Note 1)
	
*** **** 
	
*****

	
(b) Annually Recurring Support Fee (Note 2)(Note 3)
	
********
	
$*********

	
(c) Hosting Fee (Note 4)
	
********
	
** ******

Note 1: Design, development, and implementation of the E911 Enhancement as set forth in that certain Statement of Work (CSG document no. 4101309) by and between TWC and CSG (the “SOW”). 

Note 2: Notwithstanding anything in the Agreement to the contrary, the Annually Recurring Support Fee is subject to increase pursuant to Section 5.4 of the Agreement commencing in ****.

Note 3: CSG shall provide Support Services for the E911 Enhancement; problems shall be reported and resolved, in accordance with the priority levels set forth in Section II. of Schedule H of the Agreement.  Support Services shall commence after ********** (as defined in the SOW) by TWC of the E911 Enhancement.  Support Services shall include up to ****** (**) ***** ******* for E911 Enhancement Support Services; any unused Support Hours in any ***** shall accumulate during the ****-******* ******** ******* and may be used by TWC for E911 Enhancement Support Services during such ******** *******; any Support Hours not used within the respective ******** ******* will *** ** ******* **** ** *** ********** ******; any E911 Enhancement Support Services requested by TWC which CSG anticipates will be too substantial to be performed within TWC’s accrued Support Hours, will be submitted to TWC in the form of a quote with estimated hours and fees (at TWC's ****-******* ********* ******** ***), and such work shall be subject to a separate mutually agreed upon Statement of Work.  For avoidance of doubt, any E911 Enhancement Support Services exceeding TWC’s ******* Support Hours and/or accrued Support Hours during the then-current ******** ******* may be billed to TWC only if such additional hours are documented in a mutually agreed Statement of Work.  CSG shall notify TWC when ****** (**%) of the Support Hours for the E911 Enhancement Support Services have been exhausted in any given *****.

Note 4: CSG will host the E911 Enhancement on the CSG hardware used for the OAAT services and hosting described in that certain Fifty-seventh Amendment executed by the parties, effective as of December 21, 2011 (CSG document no. 2309497) (the "OAAT Amendment"), at ** ********** ******* ****; provided, however, that in the event, TWC discontinues use of such OAAT services and hosting, CSG’s hosting of the E911 Enhancement hereunder shall be subject to the parties mutually agreeing in writing to reasonable hosting fees for such hosting services.  In the event CSG and TWC are unable to mutually agree on hosting fees within ****** (**) **** of TWC’s discontinuance of the OAAT services and hosting, CSG may discontinue the hosting and availability of the E911 Enhancement upon ****** (**) days' prior written notice to TWC. 

 

	
3.
	
For avoidance of doubt, Participating Affiliates may use the E911 Enhancement without incurring any additional fees hereunder, without any requirement that such E911 Enhancement be set forth in any such Participating Affiliate’s Affiliate Addendum.  In addition to TWC’s termination rights set forth above and in Article 6 of the Agreement, TWC shall also have the right to terminate any Participating Affiliate’s use of the E911 Enhancement, if applicable, for convenience, without notice to CSG.

 

THIS AMENDMENT is executed and effective as of the day and year last signed below (“Effective Date”).

 

			
	
TIME WARNER CABLE INC. (“TWC”)
	
 
	
CSG SYSTEMS, INC. (“CSG”)

 

	
By: /s/ Christopher Marsh
	
 
	
By: /s/ Joseph T Ruble

	
Name: Christopher Marsh
	
 
	
Name: Joseph T. Ruble

	
Title: Vice President
	
 
	
Title: EVP, CAO & General Counsel

	
Date: January 16, 2015
	
 
	
Date: 23 Jan 2015

 

2

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