Document:

CROSS REFERENCE TABLE FOR INDENTURE

 EXHIBIT 4.3 
  

CROSS-REFERENCE TABLE 
  

					
	Trust
Indenture Act
Section

	 	 	  	Indenture Section

	310 (a)(1)	 	 	  	6.09
	       (a)(2)	 	 	  	6.09
	       (a)(3)	 	 	  	Not Applicable
	       (a)(4)	 	 	  	Not Applicable
	       (a)(5)	 	 	  	6.09; 6.10(d)(2)
	       (b)	 	 	  	6.05; 6.08; 6.09; 6.10
	       (c)	 	 	  	Not Applicable
	311 (a)	 	 	  	6.05; 6.13
	       (b)	 	 	  	6.05; 6.13
	       (c)	 	 	  	Not Applicable
	312 (a)	 	 	  	7.01; 702(a)
	       (b)	 	 	  	7.02(b)
	       (c)	 	 	  	7.02(c)
	313 (a)	 	 	  	7.03
	       (b)	 	 	  	7.03
	       (c)	 	 	  	1.05; 7.03
	       (d)	 	 	  	7.03
	314 (a)	 	 	  	1.05; 7.04
	       (b)	 	 	  	Not Applicable
	       (c)(1)	 	 	  	1.02
	       (c)(2)	 	 	  	1.02
	       (c)(3)	 	 	  	Not Applicable
	       (d)	 	 	  	Not Applicable
	       (e)	 	 	  	1.02
	       (f)	 	 	  	Not Applicable
	315 (a)	 	 	  	6.01; 6.03(c); 6.03(h)
	       (b)	 	 	  	6.02; 6.03
	       (c)	 	 	  	6.01; 6.03
	       (d)	 	 	  	6.03
	       (e)	 	 	  	5.14
	316 (a)	 	 	  	1.01
	       (a)(1)(A)	 	 	  	5.02; 5.12
	       (a)(1)(B)	 	 	  	5.13
	       (a)(2)	 	 	  	Not Applicable
	       (b)	 	 	  	5.08
	       (c)	 	 	  	5.13; 9.07
	317 (a)(1)	 	 	  	5.03
	       (a)(2)	 	 	  	5.04
	       (b)	 	 	  	3.15
	318 (a)	 	 	  	1.07; 9.05
	       (c)	 	 	  	1.07; 9.05

	Note: 	This Cross-Reference Table shall not, for any purpose, be deemed to be a part of the Indenture.Secured Promissory Note

 Exhibit 10.1 
  
 THE SECURITIES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED, OR THE SECURITIES LAWS
OF ANY STATE, AND HAVE BEEN ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN CONNECTION WITH, THE SALE OR DISTRIBUTION THEREOF. NO SUCH SALE OR DISTRIBUTION MAY BE EFFECTED WITHOUT AN EFFECTIVE REGISTRATION STATEMENT RELATED THERETO OR AN
OPINION OF COUNSEL IN A FORM SATISFACTORY TO THE COMPANY THAT SUCH REGISTRATION IS NOT REQUIRED UNDER THE SECURITIES ACT OF 1933, AS AMENDED, OR THE APPLICABLE SECURITIES LAWS OF ANY STATE. 
  
 SECURED PROMISSORY NOTE 
  

			
	 $1,000,000.00
	  	February 25, 2005
	 	  	Clearwater, Florida

  
 For value received,
Digital Lightwave, Inc., a Delaware corporation (the “Company”), promises to pay to Optel Capital, LLC, a Delaware limited liability company (the “Holder”), or its registered assigns, the principal sum of One
Million Dollars ($1,000,000.00). Interest shall accrue from the date of this Note on the unpaid principal amount at a rate equal to 10.0% per annum, compounded annually. The interest rate shall be computed on the basis of the actual number of days
elapsed and a year of 360 days. This Note is subject to the following terms and conditions. 
  
 1. Maturity. 
  
 (a) Principal and any accrued but unpaid interest under this Note shall be due and payable upon demand by the Holder at any time after May 31, 2005. 
  
 (b) Notwithstanding the foregoing, the entire unpaid principal sum of this Note, together with accrued and unpaid interest thereon, shall become
immediately due and payable upon demand by the Holder at any time on or following the occurrence of any of the following events: 
  
 (i) the sale of all or substantially all of the Company’s assets, or any merger or consolidation of the Company with or into another corporation;
other than a merger or consolidation in which the holders of more than 50% of the shares of capital stock of the Company outstanding immediately prior to such transaction continue to hold (either by the voting securities remaining outstanding or by
their being converted into voting securities of the surviving entity) more than 50% of the total voting power represented by the voting securities of the Company, or such surviving entity, outstanding immediately after such transaction; 

 
 (ii) the inability of the Company to pay its debts as they become due;

 (iii) the dissolution, termination of existence, or appointment of a receiver, trustee or custodian, for
all or any material part of the property of, assignment for the benefit of creditors by, or the commencement of any proceeding by the Company under any reorganization, bankruptcy, arrangement, dissolution or liquidation law or statute of any
jurisdiction, now or in the future in effect; 
  
 (iv) the
execution by the Company of a general assignment for the benefit of creditors; 
  
 (v) the commencement of any proceeding against the Company under any reorganization, bankruptcy, arrangement, dissolution or liquidation law or statute of any jurisdiction, now or in the future in effect, which is not
cured by the dismissal thereof within ninety (90) days after the date commenced; or 
  
 (vi) the appointment of a receiver or trustee to take possession of the property or assets of the Company. 
  
 2. Payment; Prepayment. All payments shall be made in lawful money of the United States of America at such place as the Holder hereof may
from time to time designate in writing to the Company. Payment shall be credited first to the accrued interest then due and payable and the remainder applied to principal. Prepayment of this Note may be made at any time without penalty. 

 
 3. Transfer; Successors and Assigns. The terms and
conditions of this Note shall inure to the benefit of and be binding upon the respective successors and assigns of the parties. This Note may be transferred only upon surrender of the original Note for registration of transfer, duly endorsed,
or accompanied by a duly executed written instrument of transfer in form satisfactory to the Company. Thereupon, a new note for the same principal amount and accrued interest will be issued to, and registered in the name of, the transferee. Interest
and principal are payable only to the registered holder of this Note. 
  
 4. Governing Law. This Note and all acts and transactions pursuant hereto and the rights and obligations of the parties hereto shall be governed, construed and interpreted in accordance with the laws of the State of Florida,
without giving effect to principles of conflicts of law. 
  
 5.
Notices. Any notice required or permitted by this Agreement shall be in writing and shall be deemed sufficient upon receipt, when delivered personally or by courier, overnight delivery service or confirmed facsimile, or 48 hours after
being deposited in the U.S. mail as certified or registered mail with postage prepaid, if such notice is addressed to the party to be notified at such party’s address or facsimile number as set forth below or as subsequently modified by written
notice. 
  
 6. Amendments and Waivers. Any term of
this Note may be amended only with the written consent of the Company and the Holder. Any amendment or waiver effected in accordance with this Section 6 shall be binding upon the Company, each Holder and each transferee of this Note.

  

 -2- 

 7. Officers and Directors Not Liable. In no event shall any officer or director of the
Company be liable for any amounts due or payable pursuant to this Note. 
  
 8. Security Interest. This Note is secured by all of the assets of the Company in accordance with the Twenty Second Amended and Restated Security Agreement by and between the Company and the Holder dated as of September 16,
2004 (the “Security Agreement”). In case of an Event of Default (as defined in the Security Agreement), the Holder shall have the rights set forth in the Security Agreement. 
  
 9. Counterparts. This Note may be executed in any number of
counterparts, each of which will be deemed to be an original and all of which together will constitute a single agreement. 
  
 10. Action to Collect on Note. If action is instituted to collect on this Note, the Company promises to pay all costs and expenses,
including reasonable attorney’s fees, incurred in connection with such action. 
  
 11. Loss of Note. Upon receipt by the Company of evidence satisfactory to it of the loss, theft, destruction or mutilation of this Note or any Note exchanged for it, and indemnity satisfactory to the
Company (in case of loss, theft or destruction) or surrender and cancellation of such Note (in the case of mutilation), the Company will make and deliver in lieu of such Note a new Note of like tenor. 
  
 [Remainder of this page intentionally left blank.] 
  

 -3- 

 This Note was entered into as of the date set forth above. 
  

			
	COMPANY:
	
	DIGITAL LIGHTWAVE, INC.
		
	 By:
	 	 /s/ ROBERT F. HUSSEY

	 Name:
	 	Robert F. Hussey
	 Title:
	 	Interim President and Chief
	 	 	Executive Officer

  

			
	AGREED TO AND ACCEPTED:
	
	OPTEL CAPITAL, LLC
		
	 By:
	 	 /s/ PAUL RAGAINI

	 Name:
	 	Paul Ragaini
	 Title:
	 	Chief Financial OfficerConvergys Corporation Supplemental Executive Retirement Plan

 Exhibit 10.9 to 2004 10-K 
  
 CONVERGYS CORPORATION 
  
 SUPPLEMENTAL EXECUTIVE RETIREMENT PLAN 
  
 (As amended effective February 27, 2001) 

 CONVERGYS CORPORATION 
  
 SUPPLEMENTAL EXECUTIVE RETIREMENT PLAN 
  
 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page

	SECTION 1.	  	STATEMENT OF PURPOSE.	  	1
			
	SECTION 2.	  	DEFINITIONS; GENDER AND NUMBER.	  	1
			
	SECTION 3.	  	ADMINISTRATION.	  	2
			
	SECTION 4.	  	BENEFITS.	  	2
			
	SECTION 5.	  	GENERAL PROVISIONS.	  	4
			
	SECTION 6.	  	PLAN MODIFICATION.	  	8

 CONVERGYS CORPORATION 
  
 SUPPLEMENTAL EXECUTIVE RETIREMENT PLAN 
  
 SECTION 1. STATEMENT OF PURPOSE. 
  
 The purpose of the Convergys Corporation Supplemental Executive Retirement Plan (the “Plan”) is to provide supplementary pension benefits and
death benefits for Senior Managers of Convergys Corporation (“Convergys”) and its affiliates. 
  
 SECTION 2. DEFINITIONS; GENDER AND NUMBER. 
  
 2.l. For purposes of the Plan, the following terms shall have the meanings hereinafter set forth unless the context otherwise requires: 
  
 2.1.1 “Board of Directors” means the Board of Directors of Convergys. 
  
 2.1.2 “Committee” means the Compensation Committee of the Board of
Directors. 
  
 2.1.3 “Convergys Entity” means Convergys
and each direct and indirect subsidiary of Convergys. 
  
 2.1.4
“Designated Beneficiary” mean the person or entity designated by a Senior Manager, on forms furnished and in the manner prescribed by the Committee, to receive any benefit payable under the Plan after the Senior Manager’s death. If a
Senior Manager fails to designate a beneficiary or if, for any reason, such designation is not effective, his “Designated Beneficiary” shall be his surviving spouse, or, if none, his estate. 
  
 2.1.5 “Effective Date” means the date on which Cincinnati Bell Inc.
distributes to its shareholders all of the common shares of Convergys owned by Cincinnati Bell Inc. 
  
 2.1.6 “Employee” means any person who is employed as a common law employee of a Convergys Entity. 
  
 2.1.7 “Pension Plan” means the Convergys Corporation Pension Plan.

  
 2.1.8 “Senior Manager” means an Employee whose
participation in the Plan has been approved by the Board of Directors or the Committee. 

 2.1.9 “Years of Service” means a Senior Manager’s full years of service as an Employee,
computed on the basis that 12 full months of service (whether or not consecutive) constitutes one full year of service. For purposes of the Plan, service with Cincinnati Bell Inc. and its affiliates prior to the Effective Date shall be deemed to be
service with Convergys. 
  
 2.2 For purposes of the Plan, words
used in any gender shall include all other genders, words used in the singular form shall include the plural form and words used in the plural form shall include the singular form. 
  
 SECTION 3. ADMINISTRATION. 
  
 3.1 Convergys shall be the Plan Administrator and the Sponsor of the Plan as those terms are defined in the Employee Retirement Income Security Act of
1974. 
  
 3.2 The Committee shall have the specific powers
elsewhere herein granted to it and shall have such other powers as may be necessary in order to enable it to administer the Plan, except for powers herein granted or provided to be granted to others. 
  
 3.2.1 The Committee may adopt such rules and regulations and may employ such
persons as it deems appropriate for the proper administration of the Plan. 
  
 3.2.2 The Committee shall grant or deny claims for benefits under the Plan, and authorize disbursements according to this Plan. Notice shall be provided in writing to any participant or beneficiary whose claim has
been denied, setting forth the specific reasons for such denial. In the event that a claim for benefits has been denied, the Committee shall afford the claimant a full and fair review of the decision denying the claim. 
  
 3.2.3 The Committee shall determine conclusively for all parties all
questions arising in the administration of the Plan. 
  
 3.2.4 The
expenses of the Committee in administering the Plan shall be borne by the Convergys Entities in such proportions as the Committee may determine. 
  
 3.2.5 The Board of Directors and the Committee each may designate in writing other persons to carry out their responsibilities under the Plan, and may
employ persons to advise them with regard to any such responsibilities. 
  
 SECTION 4. BENEFITS. 
  
 4.1 If a Senior Manager
who has attained age 55 and completed at least 10 Years of Service ceases to be an Employee for any reason (other than his death), he shall be entitled to receive a monthly benefit, commencing on the day next following the date 

 
he ceases to be an Employee and payable for his life, equal to the result obtained (not less than zero) by subtracting (a) his Pension Benefit from (b) 55%
of his Average Monthly Compensation. Provided, however, that if the number of the Senior Manager’s years of age and Years of Service total less than 75, the amount determined under clause (b) of the preceding sentence shall be reduced by 2.5%
for each year by which the number of his full years of age and Years of Service total less than 75. 
  
 4.1.1 For purposes of this Section 4.1, a Senior Manager’s “Average Monthly Compensation” shall be the average obtained by dividing (a) his
base salary and annual bonuses from all Convergys Entities earned for the 36-month period during the 60-month period ending on the date he ceases to be an Employee which produces the highest dollar result by (b) 36; provided, however, that if the
Senior Manager has been employed as an Employee for less than 36 months, his “Average Monthly Compensation” shall be the average obtained by dividing his base salary and annual bonuses from all Convergys Entities earned for the entire
period of his employment as an Employee by the number of months during such period. 
  
 4.1.2 For purposes of this Section 4.1, “Pension Benefit” means the pension benefit (if any) which the Senior Manager is entitled to receive under the Pension Plan, expressed as a monthly benefit commencing
on the day following the date on which he ceases to be an Employee and payable for his life, including any Excess Pension Benefit (as defined in Section 5.6.3). If a Senior Manager has received or is entitled to receive a benefit from a Convergys
Entity which, in the opinion of the Committee, is intended to supplement or be in lieu of a benefit under the Pension Plan, the value of such other benefit shall be deemed to be a benefit under the Pension Plan. 
  
 4.2 If a Senior Manager dies while an active Employee, his Designated
Beneficiary shall be entitled to receive a benefit payable in fifteen annual installments, commencing as of the day following the date of the Senior Manager’s death, which shall be actuarially equivalent (as determined by the Committee) to the
Senior Manager’s accrued benefit on the date of his death. For purposes of this Section 4.2, the accrued benefit of a Senior Manager who has attained age 55 and completed at least 10 Years of Service shall be the benefit which would have been
payable to the Senior Manager under Section 4.1 if he had ceased to be an Employee (other than by reason of his death) on the date of his death. For purposes of this Section 4.2, the accrued benefit of a Senior Manager who either has not attained
age 55 or has not completed at least 10 Years of Service shall be a monthly benefit, commencing on the date the Senior Manager would have attained age 55 and completed 10 years of service if he had remained an active Employee, which is a fraction of
the benefit which would have been payable to the Senior Manager under Section 4.1 if the Senior Manager had remained an active Employee through the date on which he both attained age 55 and completed 10 Year of Service and if the Senior
Manager’s Average Monthly Compensation neither increased nor decreased after the date of his death. The numerator of the fraction in the preceding sentence shall be equal to the number of the Senior Manager’s Years of Service as of the
date of his death and the denominator of such fraction shall be the number of Years of Service the Senior Manager would have completed if he has remained an active Employee through the date on which he both attained age 55 and completed at least 10
Years of Service. 

 4.3 The Committee, in its sole discretion, may elect to waive in whole or in part any service or age
reduction or discount, or any minimum age or service requirement, otherwise applicable to the amount of a benefit payable to a Senior Manager under the Plan, on such terms and conditions as the Committee may prescribe. 
  
 4.4 In the case of a Senior Manager who retires prior to attaining age 62,
the Committee may, in its sole discretion, elect to provide the Senior Manager with a monthly Social Security supplement from the date of his retirement through the date he attains age 62 (or, if earlier, to the date of his death) in the amount of
the Senior Manager’s unreduced monthly primary Social Security benefit at age 62. This Social Security supplement shall be in addition to any other benefits provided under the Plan. 
  
 4.5 In lieu of a monthly benefit payable for the life of the Senior Manager, with the consent of the Committee, and subject
to such rules as the Committee may prescribe, a Senior Manager may elect to have his benefit paid in one of the following forms: (a) fifteen equal annual installments; or (b) an annuity payable for the life of the Senior Manager and continuing to
the Senior Manager’s contingent annuitant for his life at one-half of the rate payable during their joint lives. Any optional form of benefit hereunder shall be actuarially equivalent (as determined by the Committee) to the standard form of
benefit otherwise payable to the Senior Manager. If a Senior Manager whose benefit is being paid in fifteen annual installments dies before receiving all of the installments, the remaining installments shall be paid, when due, to his Designated
Beneficiary. 
  
 4.6 Except as otherwise provided in this Section
4 and Section 5, if a Senior Manager ceases to be an Employee for any reason, neither he nor any person claiming by or through him shall be entitled to receive any benefit under the Plan. 
  
 SECTION 5. GENERAL PROVISIONS. 
  
 5.1 All benefits for which a Senior Manger would be otherwise eligible hereunder may be forfeited, in the sole and absolute discretion of the Committee,
under the following circumstances: 
  
 (a) The Senior Manager is
discharged for cause (as determined by the Board of Directors or the Committee in its sole and absolute discretion); or 
  
 (b) Determination by the Board of Directors or the Committee, in its sole and absolute discretion, that the Senior Manager engaged in misconduct in
connection with his employment with a Convergys Entity; or 

 (c) The Senior Manager, without the express written consent of the Board of Directors or the Committee,
at any time is employed by, becomes associated with, renders service to, or owns an interest in any business that, in the sole and absolute discretion of the Board of Directors or the Committee, is competitive with any Convergys Entity or with any
business in which a Convergys Entity has a substantial interest (other than as a shareholder with a nonsubstantial interest in such business). 
  
 5.2 Assignment or alienation of pensions or other benefits under this Plan will not be permitted or recognized. 
  
 5.3 In all questions relating to age and service for eligibility for any
benefit hereunder, or relating to term of employment and rates of pay for determining benefits, the decision of the Committee, based upon this Plan and upon the records of the Participating Company last employing such individual and insofar as
permitted by applicable law shall be final. 
  
 5.4 All benefits
payable pursuant to the Plan shall be paid from Convergys Entity operating expenses, or through the purchase of insurance from an insurance company or otherwise, as the Committee may determine. If any Convergys Entity elects to purchase insurance or
other assets to provide benefits under the Plan, no Senior Manager, beneficiary or annuitant shall have any right or interest in such insurance or other assets. 
  

5.5 Benefits payable to a former employee or retiree unable to execute a proper receipt may be paid to other person(s) on behalf of the former employee
or retiree. 
  
 5.6 In the event of a Change in Control, the
provisions of this Section 5.6 will supersede any conflicting provisions of the Plan. 
  
 5.6.1 In the event of a Change in Control, the full present value of all accrued benefits under the Plan and the full present value of any Excess Benefit, as determined in accordance with the provisions of the Plan
and the Convergys Corporation Grantor Trust (the “Trust”), shall be fully funded to the Trust in cash or other property acceptable to the trustee, within five business days of such Change in Control. The determination of the full present
value of the accrued benefits under the Plan shall be made using the following assumptions: (i) the date of retirement for each Senior Manager shall be considered to be the later of the date on which such Senior Manager’s full years of age and
Years of Service total 75 or the date of the Change in Control, and (ii) the interest and mortality assumptions shall be the same as those used for funding the Pension Plan for the plan year in which the Change in Control occurs or if such
assumptions are not yet established, the assumptions used in the immediately preceding year. In addition, the following assumptions also apply to the determination of accrued benefits under the Plan: (i) for the purpose of the benefit formula under
Section 4 of this Plan (or any equivalent successor provisions of such Plan or any successor Plan) each Senior Manager who has attained age 55 and completed at least 10 Years of Service will be considered to have a total of 75 years of age and Years
of Service, and (ii) no Social Security Supplements shall be granted. 

 5.6.2 In the event that the Plan is terminated or partially terminated on or after a Change in Control
and prior to the second anniversary of such Change in Control as defined hereinafter, each Senior Manager affected by such termination or partial determination may elect, within 90 days of the proposed distribution date (as defined below), to
receive the full present value of the benefit accrued under this Plan and the Excess Pension Benefit, referred to in Section 5.6.3, accrued under the Pension Plan to the date of the termination in a single lump sum payment. If the Senior Manager so
elects in accordance with this Section 5.6.2 to receive a lump sum, such lump sum shall be distributed to the Senior Manager or, in the event of the Senior Manager’s death, the Senior Manager’s Designated Beneficiary in the amount which
equals the present value of the benefit or benefits projected to be paid under the Plan to the Senior Manager, actuarially determined using the assumptions used by the Plan’s actuary for funding the Plan; provided, however, that such amount
shall be further reduced by an amount equal to 10% prior to distribution of such lump sum. The proposed distribution date of the lump sum distribution shall be no later than one year following the date of the termination or partial termination of
the Plan. Once such amount is paid, the obligation of the Plan to such Senior Manager and/or his Designated Beneficiary shall be considered to be fully and irrevocably satisfied. No Senior Manager shall have any right under this Section 5.6.2 prior
to the occurrence of a Change in Control. 
  
 5.6.3 For purposes
of the Plan, “Excess Benefit” means that portion of the Senior Manager’s pension under the Pension Plan, determined as of the proposed distribution date, that is in excess of the permissible amount which may be distributed from the
Pension Plan in accordance with Sections 401(a)(17) and 415 of the Internal Revenue Code and with respect to which payments are to be made in accordance with the Pension Plan. 
  
 5.6.4 For the purposes of this Section 5.6, a “Change in Control” means and shall be deemed to occur if, on or
after the Effective Date: 
  
 (i) a tender offer shall be made
and consummated for the ownership of 30% or more of the outstanding voting securities of Convergys; 
  
 (ii) Convergys shall be merged or consolidated with another corporation and as a result of such merger or consolidation less than 75% of the outstanding
voting securities of the surviving or resulting corporation shall be owned in the aggregate by the former shareholders of Convergys other than affiliates (within the meaning of the Securities Exchange Act of 1934) of any party to such merger or
consultation, as the same shall have existed immediately prior to such merger or consolidation; 
  
 (iii) Convergys. shall sell substantially all of its assets to another corporation which is not a wholly owned subsidiary; 

 (iv) a person within the meaning of Section 3(a)(9) or of Section 13(d)(3) (as in effect on the
Effective Date) of the Securities Exchange Act of 1934, shall acquire 20% or more of the outstanding voting securities of Convergys (whether directly, indirectly, beneficially or of records), or a person, within the meaning of Section 3(a)(9) or
Section 13 (d)(3) (as in effect on the Effective Date) of the Securities Exchange Act of 1934, controls in any manner the election of a majority of the directors of Convergys, or 
  
 (v) within any period of two consecutive years commencing on or after the Effective Date, individuals who at the beginning
of such period constitute the Board of Directors cease for any reason to constitute at least a majority thereof, unless the election of each director who was not a director at the beginning of such period has been approved in advance by directors
representing at least two-thirds of the directors then in office who were directors at the beginning of the period. For purposes hereof, ownership of voting securities shall take into account and shall include ownership as determined by applying the
provisions of Rule 13d-3(d)(1)(i) (as in effect on the Effective Date) pursuant to the Securities Exchange Act of 1934. 
  
 5.6.5 In the event of a Change in Control, the provisions of Section 5.6 may not be deleted or amended on or subsequent to the Change in Control in any
manner whatsoever which would be adverse to one or more Senior Managers without the consent of each such Senior Manager who would be so affected; provided, however, the Board of Directors may make minor or administrative changes to Section 5.6 or
changes to conform to applicable legal requirements. This Section 5.6.5 shall not limit the Board of Directors from making any amendment to or deleting all or any portion of Section 5.6 prior to a Change in Control. 
  
 5.6.6 In the case of a Change in Control, each Senior Manager who is
participating in the Plan immediately prior to the Change in Control shall be deemed to be a Vested Senior Manager for purposes of Section 6. If a Senior Manager who is participating in the Plan immediately prior to a Change in Control ceases to be
an Employee for any reason (other than his death) on or after the Change in Control, and if such Senior Manager either has not attained age 55 or has not completed 10 Years of Service, he shall be entitled to receive a monthly benefit, commencing on
the date he would have attained age 55 or, if later, the date when the sum of the Senior Manager’s years of age and Years of Service would total 75 if he had remained an active Employee (or such earlier date as may be permitted under Section
5.6.2 in the event the Plan is terminated on or after the Change in Control), which is a fraction of the benefit which would have been payable to the Senior Manager under Section 4.1 if the Senior Manager had remained an active Employee through the
date on which the sum of his years of age and Years of Service total 75. The numerator of the fraction in the preceding sentence shall be equal to the number of the Senior Manager’s Years of Service as of the Change in Control and the
denominator of such fraction shall be equal to the number of Years of Service the Senior Manager would have completed if he had remained an active Employee through the date on which the sum of his years of age and Years of Service total 75.

 
SECTION 6. PLAN MODIFICATION. 
  
 The Board of Directors retains the right to amend or terminate the Plan in whole or in part at any time, for any reason, with or without notice. Subject
to the provisions of Section 5.6, said amendment or termination may result, at the discretion of the Board of Directors, in the cancellation of any entitlements or future entitlements to active Senior Managers; provided, however, that the amendment,
termination or partial termination of the Plan shall not reduce the accrued benefit of any Vested Senior Manager, retired Senior Manager or his beneficiary. For purposes of the Plan, vested Senior Manager means a Senior Manager who has attained age
55 and who has completed at least ten years of service. 

 AMENDMENT TO 
 CONVERGYS CORPORATION 
 SUPPLEMENTAL EXECUTIVE RETIREMENT PLAN 
  
 The Convergys Corporation Supplemental Executive Retirement Plan (the
“Plan”) is hereby amended, effective as of January 1, 2004, in the following respects. 
  
 1. Section 4.1.1 of the Plan is amended to read as follows: 
  
 4.1.1 For purposes of this Section 4.1, a Senior Manager’s “Average Monthly Compensation” shall be the amount obtained by
dividing (a) the Senior Manager’s highest “annual cash compensation target” in effect at any time during the 5 year period ending on the date he ceases to be an Employee by (b) 12. A Senior Manager’s “annual cash
compensation target” is the Senior Manager’s annual base salary and annual incentive target regardless of whether all or part of such compensation is deferred by the Senior Manager pursuant to a deferred compensation plan or agreement,
401(k) plan and/or cafeteria plan, or paid in the form of securities or other property which are not immediately taxable to the Senior Manager. 
  
 2. The Plan is amended by the addition of a new Section 4.2.1 reading as follows: 
  
 4.2.1 In lieu of the benefit, if any, payable to a Senior Manager’s Designated Beneficiary upon the
Senior Manager’s death as provided in Section 4.2, and subject to such rules as the Committee may prescribe (which rules shall require that an election for a lump sum to be paid be made no less than six months prior to the date of death of the
Senior Manager), a Senior Manager may elect to have the benefit, if any, payable to the Senior Manager’s Designated Beneficiary upon the Senior Manager’s death be paid in a lump sum. The lump sum shall be actuarially equivalent to the
benefit otherwise payable to the Senior Manager’s Designated Beneficiary as provided in Section 4.2. The actuarial equivalent lump sum shall be the average of the cost quotes, obtained by the Committee from at least two insurance companies that
(a) have a rating equivalent to A.M. Best A+ or higher and (b) are licensed to do business in the State of Ohio, for the purchase of an annuity contract providing the death benefit; provided however, that if the cost quotes from the two insurance
companies chosen by the Committee differ by more than 5%, a third cost quote will be obtained by the Committee from a third insurance company that meets the criteria described in this section, and the average of the two highest quotes will be used
to determine the death benefit. 

 3. The Plan is amended by the addition of a new Section 4.5.1 reading as follows: 
  
 4.5.1 In lieu of a monthly benefit payable for the life of
the Senior Manager and any optional from of benefit provided in Section 4.5, and subject to such rules as the Committee may prescribe (which rules shall require that an election to receive a lump sum be made no less than six months prior to the date
the Senior Manager ceases to be an Employee), a Senior Manager may elect to have his benefit paid in a lump sum. The lump sum shall be actuarially equivalent to the standard form of benefit otherwise payable to the Senior Manager. The actuarial
equivalent lump sum shall be the average of the cost quotes, obtained by the Committee from at least two insurance companies that (a) have a rating equivalent to A.M. Best A+ or higher and (b) are licensed to do business in the State of Ohio, for
the purchase of an annuity contract providing the standard form of benefit; provided however, that if the cost quotes from the two insurance companies chosen by the Committee differ by more than 5%, a third cost quote will be obtained by the
Committee from a third insurance company that meets the criteria described in this section, and the average of the two highest quotes will be used to determine the actuarial equivalent lump sum.

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