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NETWORK RESALE SERVICES AGREEMENT  

By and Between 

ALLIANCE GROUP SERVICES, INC. 

And 

CIERA NETWORK SYSTEMS INC. 

Dated March 6, 2001 

 
 
 

TABLE OF CONTENTS    
  

	RECITALS	 	3
	

ARTICLE 1: GENERAL TERMS AND CONDITIONS	
 	

3
	 	
Section 1.1—Governing Law	
 	

3
	 	Section 1.2—Confidential Information	 	3
	 	Section 1.3—Service, Term, Termination	 	5
	 	Section 1.4—Indemnification	 	5
	 	Section 1.5—Warranty	 	6
	 	Section 1.6—Limitation of Liability	 	6
	 	Section 1.7—Limitations Period	 	6
	 	Section 1.8—Responsibilities of Each Party	 	6
	 	Section 1.9—Force Majeure	 	7
	 	Section 1.10—Governmental Compliance	 	7
	 	Section 1.11—Certain State and Local Taxes	 	7
	 	Section 1.12—Publicity	 	7
	 	Section 1.13—Amendments; Waivers	 	8
	 	Section 1.14—Notices	 	8
	 	Section 1.15—No Rights to Third Parties	 	8
	 	Section 1.16—Severability	 	8
	 	Section 1.17—Delegation and Assignment	 	8
	 	Section 1.18—Change in Control	 	9
	 	Section 1.19—No Exclusivity	 	9
	 	Section 1.20—Entire Agreement	 	9
	 	Section 1.21—Executed in Counterparts	 	9
	 	Section 1.22—Table of Contents and Headings	 	9
	
ARTICLE 2	
 	

9
	 	
Section 2.1—Definitions	
 	

9
	 	Section 2.2—Service Descriptions and Use of Service	 	11
	 	Section 2.3—AGSi Responsibilities	 	12
	 	Section 2.4—Customer's Responsibilities	 	13
	 	Section 2.5—Excluded ANIs	 	14
	 	Section 2.6—Fraudulent Calling	 	15
	 	Section 2.7—Service Interruptions/Limits on Use	 	15
	 	Section 2.8—Modifications to AGSi's Service	 	15
	 	Section 2.9—Ownership	 	16
	 	Section 2.10—Compensation & Invoicing	 	16
	 	Section 2.11—Future Service Enhancements	 	17
	 	Section 2.12—Service Development	 	18
	 	Section 2.13—Price Changes	 	18
	
EXHIBITS 1-6	
 	

19-25

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NETWORK RESALE SERVICES AGREEMENT

BY AND BETWEEN

ALLIANCE GROUP SERVICES, INC.

AND

CIERA NETWORK SYSTEMS INC. 

This
Network Resale Services Agreement ("Agreement") dated the 6th day of March, 2001 (the "Effective Date") by and between Alliance Group Services, Inc., a Delaware corporation
("AGSi") and Ciera Network Systems Inc., a Texas corporation and wholly-owned subsidiary of CCC GlobalCom Corp. ("Customer"). AGSi and Customer may hereinafter collectively be referred to as
the "Parties", and individually as a "Party". 

RECITALS  

WHEREAS, AGSi is in the business of providing network, billing and financial services to reseller telecommunication carriers
(the "Service"); 

WHEREAS, Customer is in the business of purchasing network telecommunication services and reselling the same to commercial and residential customers; 

WHEREAS, AGSi has provided Service to EqualNet Corporation, a Delaware corporation ("EqualNet") as successor in interest to U.S. Republic
Communications, a Texas corporation ("U.S. Republic") under a certain Switchless Resale Operator Agreement between EqualNet and U.S. Republic effective November 1, 1998 (the "EqualNet
Agreement"); 

WHEREAS, EqualNet filed bankruptcy and in such context selected assets of EqualNet have been acquired by Customer; and 

WHEREAS, AGSi and Customer agree that it is in their mutual interest that Customer keep the former EqualNet customer base on the Alliance network and
purchase Services from AGSi as more fully set forth herein. 

NOW, THEREFORE, in consideration of the premises and for other good and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the Parties hereby agree as follows: 

ARTICLE 1: GENERAL TERMS AND CONDITIONS  

Section
1.1—Governing Law

This
Agreement shall be deemed to be a contract made in the State of Connecticut, and the construction, interpretation, and performance of this Agreement shall be governed by the laws of such State
without reference to principles of conflicts of law. 

Section
1.2—Confidential Information

        1.2.1    The
term "Confidential/Proprietary information" shall mean all material, information, data and other communications disclosed during the performance of this Agreement
by either Party and/or one or more of its parent, subsidiary or affiliated corporations (the "Originating Party") to the other Party and/or one or more of its parent, subsidiary or affiliated
corporations (the "Receiving Party") and, if in writing, marked as "Confidential" or "Proprietary", or, if disclosed orally, designated as confidential at the time of disclosure, and reduced to
writing within five (5) days of disclosure and marked as "Confidential" or "Proprietary". This Agreement and any attachments shall be considered Confidential/Proprietary Information of both
Parties. 

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        1.2.2    All
Confidential Information of either Party: 

	(i)
	shall
not be copied, used, distributed, disclosed, disseminated or communicated in any way or form by the Receiving Party, whether or not for its own benefit, (a) to anyone
outside of the Receiving Party, or (b) to anyone within the Receiving Party, including its employees and agents, except on a "need-to-know" basis;

	(ii)
	shall
be held by the Receiving Party in strict confidence, and shall be treated by the Receiving Party with the same degree of care to avoid disclosure to any third party as is used
with respect to the Receiving Party's own information of like importance; and

	(iii)
	shall
be returned to the Originating Party (including, without limitation, all materials, documents, drawings, models, apparatus, sketches, designs, specifications and lists,
encompassing or evidencing same or related thereto, and all copies/formats thereof), within thirty (30) days after receipt by the Receiving Party of a written request from the Originating Party
setting forth the Confidential Information to be returned, or destroyed within thirty (30) days of such request. Notwithstanding the foregoing, the rights and obligations of each Party with
respect to the disclosure of Confidential Information shall survive the return or destruction of Confidential Information pursuant to this Section. 

        1.2.3    The
obligations set forth herein shall not apply, or shall terminate, with respect to any particular portion of Confidential Information of the Originating Party
which: 

	(i)
	was
in the Receiving Party's possession, free of any obligation of confidence, prior to receipt from the Originating Party.

	(ii)
	was
already in the public domain at the time the Originating Party communicates it to the Receiving Party, or becomes available to the public through no breach of this Agreement by
the Receiving Party;

	(iii)
	is
received independently from a third party free to disclose such information to the Receiving Party;

	(iv)
	is
developed by the Receiving Party, independently of and without reference to any Confidential Information of the Originating Party or any other information that the Originating
Party has disclosed in confidence to any third party;

	(v)
	is
disclosed by the Receiving Party to a third party, with the express prior written permission of the Originating Party;

	(vi)
	is
disclosed by the Receiving Party in order to satisfy any legal requirement of any competent government body; provided, however, the Receiving Party shall advise the Originating
Party of such legal requirement prior to making the required disclosure and that the Receiving Party shall use its reasonable efforts to obtain protective arrangements for the requested Confidential
Information. 

        1.2.4    Nothing
contained herein shall be construed as granting to or conferring upon the Receiving Party, expressly or implied, any rights, by license or otherwise, to the
Confidential Information of the Originating Party or any other material, information or data, or any invention, discovery, improvement or product of the Originating Party conceived, made or acquired
prior to, on or after the date of this Agreement. 

        1.2.5    Each
of AGSi and Customer acknowledges and agrees that the wrongful disclosure of Confidential Information by a Receiving Party will cause the Originating Party
irreparable damage for which the payment of money would be an inadequate remedy; and therefore the provisions of this Agreement regarding Confidential Information are hereby deemed entitled  per se to
specific enforcement, and the Disclosing Party shall be entitled to an injunction restraining any violation of this 

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Agreement by the Receiving Party (without any bond or other security being required), or to any other appropriate decree of specific performance. Such remedy shall not be exclusive and shall be in
addition to any other remedy in equity or at law to which the Disclosing Party may be entitled. 

Section
1.3—Service, Term, Termination

        1.3.1    The
Term shall commence on the date Customer's acquisition of EqualNet is approved by the bankruptcy court ("Service Date"), and shall continue for an initial term of
one (1) year ("Initial Term"). Either party must provide the other party with at least ninety (90) days written notice prior to expiration of the Initial Term, of said party's intent to
discontinue this Agreement upon expiration of the Initial Term. Otherwise this Agreement shall continue until (i) either party terminates the Agreement as provided elsewhere herein, or
(ii) either party terminates the agreement upon ninety (90) days written notification. 

        1.3.2    Except
as otherwise provided for herein, either Party may terminate this Agreement in the event that the other Party commits a material breach of this Agreement and
fails to cure such breach within thirty (30) days after the receipt of written notice of such breach from the non-breaching Party. 

        1.3.3    AGSi
may terminate this Agreement in accordance with Section 2.10.7 below. 

        1.3.4    At
termination, Customer shall return to AGSi all computer programs, software, drawings, diagrams, specifications and all other materials ("information") provided by
AGSi for use with the Service. 

        1.3.5    Notwithstanding
the foregoing, AGSi may, terminate this Agreement as follows: 

        1.3.5.1    For
Customer's lack of use: if there is no usage of service for ninety (90) days, the Agreement may be terminated immediately upon written notice to Customer. 

        1.3.5.2    For
any knowing violation of a material law or of any of the provisions governing the furnishing of Service under this Agreement: Customer shall be subject to
cancellation of Service, without notice, for any violation of any law rule, regulation or policy of any government authority having jurisdiction over Service, or by reason of any order or decision of
a court or other government authority having jurisdiction which prohibits AGSi from furnishing such Service. 

        1.3.5.3    For
AGSi to comply with any order or request of any governmental authority having jurisdiction: Customer shall be subject to cancellation of service, without notice,
in accordance with AGSi's compliance with any order or request of any governmental authority having jurisdiction. 

Section
1.4—Indemnification

        1.4.1    To
the extent not prohibited by law Customer shall indemnify and hold AGSi harmless from and against any loss, cost, claim, liability, damage or expense (including
reasonable attorneys' fees) resulting from the claim of any third party that relates to or arises out of Customer's use of AGSi's service, and shall defend any action or suit brought against AGSi by
any such third party for any such damages or expenses. 

        1.4.2    To
the extent not prohibited by law Customer shall indemnify and hold AGSi harmless from and against any loss, cost, claim, liability, damage or expense (including
reasonable attorneys' fees) resulting from (i) the claim for libel, slander, infringement of any third party rights, including but not limited to copyright or unauthorized use of any trademark,
trade name or service mark arising out of the material, data, information, or other content transmitted over AGSi provided facilities or equipment, and (ii) claims for patent infringement
arising from combining or connecting AGSi provided facilities or equipment with facilities, equipment, apparatus or systems of Customer. 

        1.4.3    AGSi
shall notify the Customer promptly in writing of any written actions, suits, claims, or demands for which AGSi claims that Customer is responsible under this
Section 1.4. AGSi shall 

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cooperate in every reasonable manner with the defense or settlement of such actions, suits, claims, or demands. Customer shall not be liable under this Section 1.4 for settlement by AGSi of
any action, suit, claim, or demand, unless the defense of the action, suit, claim, or demand has been tendered to Customer in writing and Customer has failed promptly to undertake the defense. 

Section
1.5—Disclaimer of Warranties

AGSi
MAKES NO WARRANTY WITH RESPECT TO ITS SERVICE PROVIDED UNDER THIS AGREEMENT AND DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. 

Section
1.6—Limitation of Liability

        1.6.1    IN
THE ABSENCE OF GROSS NEGLIGENCE OR WILLFUL MISCONDUCT BY AGSi, AGSi'S LIABILITY TO CUSTOMER FOR DAMAGES OF ANY NATURE ARISING FROM ERRORS, MISTAKES, OMISSION,
INTERRUPTIONS, OR DELAYS OF AGSi, ITS AGENTS, SERVANTS, OR EMPLOYEES, IN THE COURSE OF ESTABLISHING, FURNISHING, REARRANGING, MOVING, TERMINATING, OR CHANGING THE SERVICE OR FACILITIES OR EQUIPMENT
SHALL NOT EXCEED AN AMOUNT EQUAL TO THE CHARGES APPLICABLE UNDER THIS AGREEMENT (CALCULATED ON A PROPORTIONATE BASIS WHERE APPROPRIATE) TO THE PERIOD DURING WHICH SUCH ERROR, MISTAKE, OMISSION,
INTERRUPTION OR DELAY OCCURS OR A MAXIMUM OF $50,000, WHICHEVER IS LESS. THE MEASURE OF DAMAGES FOR SUCH LIABILITY SHALL NOT INCLUDE AMOUNTS FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
OF ANY KIND WHATSOEVER, INCLUDING LOST REVENUE OR LOST PROFITS, EVEN IF ADVISED OF THE POSSIBILITY THEREOF, WHETHER SUCH DAMAGES ARISE OUT OF BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, STRICT
LIABILITY OR ANY OTHER THEORY OF LIABILITY AND WHETHER SUCH DAMAGES WERE FORESEEABLE OR NOT AT THE TIME THIS AGREEMENT WAS EXECUTED. 

        1.6.2    WHEN
THE SERVICES OR FACILITIES OF OTHER COMMON CARRIERS ARE USED SEPARATELY OR IN CONJUNCTION WITH AGSi PROVIDED FACILITIES OR EQUIPMENT IN ESTABLISHING CONNECTION TO
POINTS NOT REACHED BY AGSi PROVIDED FACILITIES OR EQUIPMENT AGSi SHALL NOT BE LIABLE FOR ANY ACT OR OMISSION OF SUCH OTHER COMMON CARRIERS OR THEIR AGENTS, SERVANTS OR EMPLOYEES.
AGSi SHALL NOT BE LIABLE FOR INTERRUPTIONS, DELAYS, ERRORS, OR DEFECTS IN TRANSMISSION, OR FOR ANY INJURY WHATSOEVER, CAUSED BY CUSTOMER, OR CUSTOMER'S AGENTS, END USERS, OR CUSTOMERS, OR BY
FACILITIES OR EQUIPMENT PROVIDED BY CUSTOMER OR OTHER COMMUNICATIONS CARRIERS. 

Section
1.7—Limitations Period

No
claim by Customer for damages with respect to this Agreement may be made more than two (2) years after the date that the event giving rise to such claim is known or reasonably should have been
known to have occurred. 

Section
1.8—Responsibilities of Each Party

Each
Party is an independent contractor, and has and hereby retains the right to exercise full control of and supervision over its own performance of its obligations under this Agreement and retains
full control over the employment, direction, compensation, and discharge of all employees assisting in the performance of such obligations. Each Party shall be solely responsible for all matters
relating to payment of such employees, including compliance with social security taxes, withholding taxes, and all 

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other regulations governing such matters. Subject to the limitations on liability and except as otherwise provided in this Agreement, each Party shall be responsible for its own acts and those of its
own employees, agents, and contractors during the performance of that Party's obligations hereunder. 

Section
1.9—Force Majeure

Neither
Party shall be liable for any delay or failure in performance of any part of this Agreement caused by a force majeure condition, including fires, strikes, embargoes, explosions, power
blackouts, earthquakes, volcanic action, floods, wars, water, the elements, labor disputes, civil disturbances, government requirements, acts of civil or military authorities, acts of God, acts of a
public enemy, acts or omissions of transportation common carriers, inability to secure raw materials, inability to secure product of manufacturers or outside vendors, inability to obtain
transportation facilities, or other causes beyond its reasonable control whether or not similar to the foregoing conditions. If any force majeure condition occurs, the Party whose performance fails or
is delayed because of such force majeure condition shall give prompt notice to the other Party and shall take reasonable steps to mitigate the effects of such force majeure condition on its
performance. Upon cessation of such force majeure condition, the affected Party shall give like notice and commence performance hereunder as promptly as reasonably practicable. 

Section
1.10—Governmental Compliance

        1.10.1    Each
Party shall perform this Agreement in compliance with all applicable federal, state, county, and local laws, regulations, government agency orders or decisions
and codes, and shall obtain permits and certificates where needed. In the event that such permits or certificates cannot be obtained, or in the event that legislative, regulatory, other legal action
or changes in laws invalidate a material term(s) of this Agreement or adversely affects a Party's ability to perform a material term(s) of this Agreement, the Parties shall attempt to renegotiate a
new term(s) as may be required to allow this Agreement to continue. In the event that such new term(s) cannot be renegotiated, and the ability of one or both Parties to perform this Agreement has been
materially adversely affected, then, the Parties shall commence activities immediately for termination for this Agreement. It is understood by the Parties that the state commissions or the Federal
Communications Commission ("FCC") may have jurisdiction over some of, or some portion of, the Service, and the Parties agree to abide by the terms of any applicable regulations, orders, decisions or
tariffs approved or issued by either or both of such regulatory authorities. 

        1.10.2    All
obligations under this Agreement shall be performed in compliance with those statutes, government agency orders, and regulations prohibiting discrimination
against any employee or applicant for employment because of race, color, religion, sex, national origin, age, or handicap. Certificates of compliance shall be provided upon request to evidence the
compliance with all applicable laws, including but not limited to certification to provide telecommunications services in all applicable jurisdictions. 

Section
1.11—Certain State and Local Taxes

Customer
may provide AGSi with a valid tax exemption form which would exempt Customer, under applicable law, from taxes that would otherwise be paid by Customer. AGSi will invoice Customer for taxes
that are not covered by tax exemption certificate properly filed with AGSi. 

Section
1.12—Publicity

Each
party shall obtain the prior written consent of the other Party prior to releasing any public announcements, press releases, sales brochures, advertising or other publicity materials relating to
this Agreement in which the name or logo of such other Party is used or implied. Any such consent shall not be unreasonably withheld or delayed. 

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Section
1.13—Amendments; Waivers

Except
as otherwise provided in this Agreement, no amendment or waiver of any provision of this Agreement, and no consent to any default under this Agreement, shall be effective unless the same is in
writing and signed by an authorized representative of the Party against whom such amendment, waiver, or consent is claimed, in addition, no course of dealing or failure of a Party strictly to enforce
any term, right, or condition of this Agreement shall be construed as a waiver of such term, right, or condition. 

Section
1.14—Notices

All
notices, demands, requests, elections or other communications herein provided to be given or which may be given by one Party to the other Party shall be made in writing and, except as otherwise
provided herein, such notices, demands, requests, elections, or other communications shall be deemed to have been duly given when received. If hand delivered, any such notice, demand, request,
election or other communication shall be deemed to have been received on the business day received; if sent by registered mail, return receipt requested, the date of receipt; if sent by overnight
courier, the day after delivery to the courier; and if sent by electronic facsimile and followed by an original sent via overnight or first class mail, the date of confirmation of the facsimile; and
in all cases shall be addressed as follows; 

	If to Customer:	 	If to AGSi:
	Ciera Network Systems Inc.	 	AGSi
	Robert Livingston	 	Manager—Contracts
	2630 Fountainview, Suite 300	 	1221 Post Road East
	Houston, TX 77257	 	Westport, CT 06880
	Tel.: (713) 914-3850	 	Tel: (203) 845-9600
	Fax: (713) 914-3870	 	Fax: (203) 221-8705

        The
address to which such notices may be given by either Party may be changed by written notice given by such Party to the other Party pursuant to this Section. All notices sent
hereunder, whether by mail, overnight courier, or personal delivery, shall be sent return receipt requested. 

Section
1.15—No Rights to Third Parties

This
Agreement shall not be deemed to provide third parties with any remedy, claim, right of action, or other right. Nor shall it be deemed to provide to Customer any remedy, claim, right of action,
or other right with respect to any of AGSi's vendors. 

Section
1.16—Severability

Without
limiting the provisions of Section 1.10 hereof, if any term, condition, or provision of this Agreement is invalid or unenforceable for any reason, such invalidity or unenforceability shall not
invalidate or render unenforceable the entire Agreement, but rather the entire Agreement shall be construed, unless such construction would be unreasonable, as if not containing the invalid or
unenforceable provision or provisions, and the rights and obligations of each Party shall be construed and enforced accordingly; provided however, in the event such invalid or unenforceable provision
or provisions are material elements of this Agreement, the Parties shall promptly negotiate a replacement provision or provisions. 

Section
1.17—Delegation and Assignment

        1.17.1    Each
Party has entered into this Agreement because of its confidence in the other Party, which confidence is personal in nature. Neither Party may assign, transfer,
or sell its rights under this Agreement, or delegate its obligations hereunder, without the prior written consent of the other Party, which consent shall not be unreasonably withheld; provided,
however, that such transfer or assignment 

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shall only apply where there is no interruption of the use or location of service; and, provided, further, that each Party may subcontract work to be performed by it to the extent such Party
subcontracts such work in the ordinary course of its own business, it being understood that notwithstanding any such subcontract, each Party shall remain liable for the prompt performance of its
obligations under this Agreement. 

        1.17.2    Subject
to the above restrictions, the provisions of this Agreement shall be binding upon and shall inure to the benefit of the Parties and their permitted assigns
and successors. 

Section
1.18—Change in Control

In
the event of any change in control of a Party, such Party shall notify the other Party within thirty (30) days thereof. For the purposes of this Agreement, control is defined as (i) an
entity having an ownership interest in a Party of more than 50%; or (ii) an entity in which a Party has an ownership interest of more than 50%. 

Section
1.19—No Exclusivity

Nothing
herein shall be construed to prohibit either Party from entering into similar arrangements with any third party, or to use its own assets and personnel for any legitimate business purpose. 

Section
1.20—Entire Agreement

This
Agreement including all Articles and Attachments constitutes the entire agreement between the Parties concerning the subject matter hereof. This Agreement supersedes any prior agreements,
representations, statements, negotiations, understandings, proposals, and undertakings, oral or written, with respect to the subject matter hereof. 

Section
1.21—Executed in Counterparts

This
Agreement may be executed in any number of counterparts, each of which shall be an original; but such counterparts shall together constitute but one and the same instrument. 

Section
1.22—Table of Contents and Headings

The
Table of Contents, titles, and headings of Articles and Sections of this Agreement have been inserted for convenience of reference only, and are not to be considered a part hereof, and shall in no
way define, modify, or restrict the meaning or interpretation of the terms or provisions of this Agreement. 

ARTICLE 2  

Section 2.1—Definitions

        2.1.1    "Ancillary
Services" means services available via direct dialed calls originated from an Equal Access End Office including but not limited to directory assistance,
Operator Services, and Casual Dialing, PIC changes, Muxing, ASRs. 

        2.1.2    "ANI"
shall mean a telephone number. 

        2.1.3    "Billing
Cycle" shall mean the AGSi billing cycle to which the Customer's account hereunder is assigned by AGSi (a full billing cycle equals one (1) calendar month). 

        2.1.4    "Business
Day" shall mean Monday through Friday, 8:00 am to 5:00 p.m. Connecticut Time, excluded nationally recognized holidays. 

        2.1.5    "Calling
Card Number" shall mean a number used for the Calling Card Services. This number is assigned to an end-user by the customer. It is normally a ten digit number
that is used to bill the customer. 

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        2.1.6    "CARE
Record" Order record provided by the LEC that provides order status information and line information for each ANI. 

        2.1.7    "Carrier
Network" means interexchange carrier (IXC) or international carrier networks. 

        2.1.8    "CDR"
Call Detail Record that provides record for billing purposes. 

        2.1.9    "CIC"
means Carrier Identification Code which is used for routing and billing purposes. 

        2.1.10    "Customer
800 Numbers" shall be 800 numbers ordered onto the AGSi Network by Customer for which customer has been appointed the Resp Org. 

        2.1.11    "Dedicated
Trunk Group" means private line circuits between an AGSi Network switch and an end user customer premises. Private line circuits are usually provided as
DS1 or DS3 facilities. 

        2.1.12    "Effective
Date" shall be defined as the later of the date this agreement is executed by an authorized AGSi officer on the signature page hereof, or the date that the
Customer's first customer is provisioned by the Network. 

        2.1.13    "Electronic
Exchange" means the file transfer protocol site established by AGSi for Customer's benefit whereby Customer may obtain its CDR's and review its CDR
report. 

        2.1.14    "End-Users"
shall mean the customers of the Customer for which the Customer has submitted a service order that has been accepted by the AGSi Network pursuant to, and
during the term of this Agreement. 

        2.1.15    "Equal
Access End Office" means central office switches in the local exchange carrier network that provide switched access to local access lines using FG D access
services. These offices allow customers to choose their PIC for long distance services. 

        2.1.16    "Feature
Group D" or "FG D" means switched access service that uses FG D signaling, provides ANI and allows for presubscription to an interexchange carrier. 

        2.1.17    "IC
or IXC" shall mean Interexchange Carrier. 

        2.1.18    "ICB"
shall mean Individual Case Basis. 

        2.1.19    "Interoffice
Trunk Group" means a trunk group between a customer switch and an AGSi Network switch, which consists of a defined number of trunks within each group. 

        2.1.20    "LEC"
means Local Exchange Company. These companies provide local telephone services and access to the long distance networks. 

        2.1.21    "LOA"
means Letter of Agency and shall include any valid voice authorization of an End-User. This is used to verify that an End User has subscribed to the customer's
service. 

        2.1.22    [Reserved]

        2.1.23    "Network"
shall be the entire facilities and switching equipment contracted by AGSi for the purposes of providing network services to the Customer. 

        2.1.24    "Network
Provider" means those companies contracted by AGSi to provide switching and transport services. 

        2.1.25    "Payphone
Surcharge" means the charges that are incurred whenever a Toll Free call is made from a payphone. 

        2.1.26    "PIC"
means Primary Interexchange Carrier. This is the carrier for which the End User subscribes to for long distance service. 

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        2.1.27    "PICC"
means the monthly recurring charges charged by the LEC to AGSi for ANIs that are PIC'd to the AGSi provided network. 

        2.1.28    "PIC
Change Charge" means the one time charge that a LEC charges for the transfer of an ANI from one long distance carrier to another. 

        2.1.29    "POP"
means point of presence. 

        2.1.30    "Resp.
Org." shall mean the "Responsible Organization". This is the entity responsible for managing and administering the account records in the 800 Service
Management System Database. 

        2.1.31    "Service
Date" shall be defined as the date that first customer is activated for a service described in Section 2.2. 

        2.1.32    "Signaling
System Seven" ("SS7") means the protocol using the Common Channel Signaling Network. 

        2.1.33    "Slamming"
shall be defined as unauthorized changes of an end user's PIC as defined by FCC and state commission rules. 

        2.1.34    "Switchback"
shall be defined as the LEC feature for "No Fault" PIC disputes. Under this arrangement the LEC will immediately PIC an End User back to the original
carrier and there is no slamming liability to the new carrier. 

        2.1.35    "Termination
Date" shall be defined as the date that all traffic and or services have been discontinued between the parties. 

Section
2.2—Service Descriptions and Use of Service

        2.2.1    1+/Toll Free Switchless Non-CIC Service is a switched network service where the Customer's End Users direct dialed, 1+
long distance or toll free calls are switched and transported over the AGSi network. 1+ Customers may use their own CIC or the AGSi CIC for this service. 1+ Customers using the AGSi CIC will be
aggregated with multiple customer usage on one CIC and all routing and Ancillary Services available with 1+ direct dialing will be provided in unison with other Switchless customers. Switchless Toll
Free service provides call origination, transport and switched termination to the End User. CDRs are provided to the customer based on a list of approved ANIs identifying the customer's End Users.
Customer obtains no property right or interest in the use of any specific type of facility, service, equipment, number, process, or code. All rights, titles and interest to such items remain, at all
times, solely with AGSi. All PIC change charges shall be ordered to be billed directly to the End Users. Customer has the option to request to have PIC Change charges billed to AGSI. With that option
the Customer will be responsible for paying the PIC change costs and must have on deposit with AGSi sufficient funds to cover PIC change costs before the orders will be submitted to the LEC under this
option. PICC charges shall be billed for all lines shown as PIC'd to the AGSi network as of the last day of each month. Charges will be based on the line type indicator and the jurisdictional
indicator as provided on the CARE record by the LEC. ANIs remain active PICs until AGSi receives an un-PIC order from the Customer or the LEC sends a CARE record indicating a change of PIC away from
AGSi. Pricing for this service is detailed in Exhibit 1. 

        2.2.2    1+/Toll Free Dedicated Service is a switched network service where the 1+ originating or 800 terminating access to the
AGSi network is provided by a Dedicated Trunk Group from the customer's End User premises directly to the AGSi network. End Users originating 1+ long distance calls or terminating 800 calls are routed
over the Dedicated Trunk Group and switched and transported over the AGSi network. CDRs are provided to the customer based on all usage originated and/or terminated over the Dedicated Trunk Group.
Pricing for this service is detailed in Exhibit 1. 

        2.2.3    Calling Card Service is a switched network service where the Customer's End Users can make calls from outside their
home location and can access this service via an 800 number. End Users 

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receive a Calling Card number for billing purposes to charge these calls to. End Users can make Intrastate, Interstate and International as part of this service. Pricing for this service is detailed
in Exhibit 2. 

        2.2.4    Carrier Toll Free Service is a switched network service where the customer can have traffic for an 800 Number
originating from any domestic location, terminated over an Interoffice Trunk Group to a Customer switch location. Calls for a Customer 800 Number are switched and transported over the AGSi Network to
the Customer designated Interoffice Trunk Group. CDRs are provided to the customer based on all usage for a Customer 800 Number. Pricing for this service is detailed in Exhibit 1. 

        2.2.5    Carrier Termination Service is a switched network service where a Customer can have the originating traffic from a
switch in its network terminated over an Interoffice Trunk Group to the AGSi Network and terminated to any domestic or international location. CDRs are provided to the customer based on all usage over
this trunk group. Pricing for this service is detailed in Exhibit 1. 

        2.2.6    SDN & DNS Services. AGSi agrees to provide SDN and DNS services to Customer on the same basis that these services were
provided by AGSi to EqualNet under the EqualNet Agreement (a copy of which is attached hereto as Exhibit X) and under the transfer of services agreement entered into by EqualNet and AGSi pursuant to
the same the services and rates provisions of which are hereby incorporated in this Agreement and made a part hereof as if here stated in full, subject to the provisions that follows;  provided that AGSi
hereby waives the $1,500 per week fee otherwise payable to it by Customer pursuant to Section 3.7 of the EqualNet Agreement and  provided further that the Management Fee payable by Customer to AGSi under
Exhibit A to the EqualNet Agreement shall be increased from five percent (5%)
to ten percent (10%). For avoidance of doubt, with respect to timing, performance, payment, default remedies, as well as to all provisions not relating to SDN and DNS services and rates, the
provisions contained in the text of this Agreement shall control those of the incorporated EqualNet Agreement provisions and those incorporated from the transfer of services agreement. 

        2.2.7    The
Services may be used for any lawful purpose by Customer. 

        2.2.8    Recording
of telephone conversations of Service provided by AGSi under this Agreement is prohibited except as authorized by applicable federal, state and local laws. 

Section
2.3—AGSi Responsibilities

        2.3.1    AGSi
shall coordinate with Customer the ordering and implementation of Services. Services furnished by AGSi may be interconnected with services or facilities of other
communications common carriers and with private systems, subject to technical limitations established by AGSi. Interconnection with the services or facilities of other common carriers shall be under
the applicable terms and conditions of this Agreement and agreements of the other common carriers with AGSi. 

        2.3.2    AGSi
shall coordinate and negotiate and arrange for transport facilities, circuits and switches for routing and transporting of all calls through the Network to
provide end to end service for the Customer's End-Users. AGSi will make all reasonable efforts to provide Customer full service geographic coverage in a timely fashion for the domestic United States. 

        2.3.3    AGSi
shall provide and update an Operational Guide for all services offered under this Agreement. The Operational Guide shall contain information required to order,
provision and maintain all services in this Agreement. It will include but is not limited to all forms, instructions, service availability locations and trouble reporting contacts required to provide
and maintain service. The Operational Guide shall be updated on an as needed basis by AGSi. 

        2.3.4    AGSi
shall use it best efforts to provide Customer network services that maintain good quality that is reasonably acceptable to Customer. Customer reserves the right
to terminate this 

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agreement within ninety (90) days if AGSi cannot provide services that are reasonably acceptable to Customer. If Customer terminates this Agreement under this Section, Customer shall be responsible
for payment of all services rendered up to the Termination Date as stated in Section 2.10 and for payment of all other amounts hereunder. 

        2.3.5    AGSi
shall provide all Customer's CDRs on a daily basis at the FTP site established for the Customer. The format and transport medium shall be mutually agreed upon
between Customer and AGSi. 

        2.3.6    AGSi
will at Customer's request issue ASR's and or PIC changes to the Local Exchange Carrier. This service will include coordination of ordering and implementation of
services. Prices for these services are included in Exhibit 3. 

Section
2.4—Customer's Responsibilities

        2.4.1    Customer
shall use its best efforts to solicit and market the Services in accordance herewith and with applicable law. Customer shall at all times conduct its efforts
in a commercially reasonable and ethical manner. Customer shall pay all its expenses in connection with its business and its use of these services hereunder. Customer shall provide its own billing and
customer service to its End-Users. 

        2.4.2    Customer
shall obtain an LOA or other lawful authority from each End-User in compliance with applicable FCC and state regulations;  provided that Customer must obtain a signed LOA or other lawful authority from
each End-User utilizing 1+ or Toll Free service. Customer shall retain
the signed LOAs and promptly make originals available upon request of AGSi, any LEC or any regulatory agency. Customer shall be responsible for all LEC PIC change charges that may be imposed on AGSi
as a result of End-Users moving onto or off of the AGSi Network. AGSi shall use the Switchback option offered by the LECs in regard to any PIC dispute. Customer hereby expressly acknowledges and
consents to the Switchback option and agrees to pay all passed-through charges in respect of the same, to the extent that the applicable LEC determines that no valid LOA exits for the ANI in question.
Customer acknowledges and agrees that the Switchback option is being phased out by some LECs and
may be entirely unavailable at a future date. Notwithstanding the foregoing, Customer shall remain liable to AGSi for all PIC dispute charges imposed without appeal by the LECs. Customer covenants to
monitor Electronic Exchange and to respond promptly, and in no event later than forty five (45) days, to all 2218 postings or other postings indicating that an ANI or ANIs have been subject to
Switchback by a LEC by obtaining and submitting to the relevant LEC a valid LOA for each ANI. The LECs determination that an LOA is not valid shall be dispositive as to Customer's obligation to
reimburse the relevant PIC change charges to AGSi. 

        2.4.3    To
the extent Customer makes any statements or representations to third parties (including End-Users) with regard to AGSi, the Services, its underlying network
suppliers or the terms hereof, such statements or representations shall be true and not misleading. 

        2.4.4    When
applicable, Customer will be responsible for notifying each End User, in writing (or by any other means approved by the FCC) that: (i) a transfer charge
will be reflected on such End-User's LEC bill for effecting a change in PICs, (ii) the entity name under which such End-User's interstate, intrastate and/or operator services will be billed (if
different from Customer), and (iii) the primary telephone number(s) to be used for maintenance and questions concerning such End-User's long distance service and/or billing. Customer shall send
AGSi a copy of the documentation Customer uses to satisfy the above requirements promptly upon request. AGSi may change the foregoing requirements at any time in order to conform with applicable FCC
and state regulations only. AGSi recognizes that Customer owns and maintains ownership of all Customer LOA's and fully understands the proprietary importance of the LOA information. Notwithstanding
the foregoing however, Customer shall be solely responsible for ensuring that the transfer of End-Users to the AGSi Network conforms 

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with applicable FCC and state regulations including, without limitation, the regulations established by the FCC with respect to verification of orders for long distance service generated by
telemarketing. 

        2.4.5    Customer
bears the sole responsibility for any and all Slamming incidents affecting Customer's End Users which may occur during the term of this Agreement. The only
exception can be if an ANI shows usage against the Customer's traffic (CDRs) and no order nor LOA was received from Customer by AGSi for that ANI. 

        2.4.6    Customer
will maintain documents and records supporting Customer's resale of Service, including, but not limited to, appropriate and valid LOAs from End Users for a
period of not less than twelve (12) months or such other longer period as may be required by applicable law, rule or regulation. Customer shall indemnify AGSi for any costs, charges or expenses
incurred by AGSi, including reasonable attorney's fee, arising from disputed PIC selections involving Service to be provided to Customer for which Customer cannot produce an appropriate LOA relevant
to the ANI and PIC unless the exception stated in Section 2.4.1 applies. 

        2.4.7    Customer
shall interconnect, for only those services requiring network interconnection (800 Origination and Carrier Termination), to AGSi's Network Provider via the
establishment of either DS1
or DS3 facilities from Customer's network. In no event will the untimely installation or non-operation of Customer facilities relieve Customer of its obligation to pay charges for billable elements of
the Service provided by AGSi at the time such elements are provided. Customer shall ensure that the facilities or equipment provided by Customer are properly interconnected with the facilities or
equipment of AGSi's Network Provider. If Customer maintains or operates the interconnected facilities or equipment in a manner which results or may result in harm to AGSi's Network Provider's
facilities, equipment, personnel, or the quality of service, AGSi may, upon written notice, require the use of protective equipment at Customer's expense. Customer and AGSi shall mutually agree upon
the equipment vendor will install. If this written notice fails to eliminate the actual or potential harm, AGSi may, upon written notice, terminate the existing Service of Customer from the affected
location. 

        2.4.8    Thirty
(30) days prior to the Service Date Customer shall provide to AGSi a usage forecast, estimating Minutes of Use (MOU) originating by state, split intrastate
versus interstate, and by country for terminating international traffic. Customer agrees to provide AGSi with forecasts of any significant traffic changes that fall outside of historical traffic
patterns of the Customer's End-User usage. The Parties acknowledge that forecasts are not binding and will be used to engineer and size the network in order to provide the quality of service the
Customer expects. 

Section 2.5—Excluded ANIs

AGSI
has the right to reject any ANI supplied by Customer using the Switchless Service for any of the following reasons: (i) AGSi is not authorized to provide or does not provide long distance
services in the particular jurisdiction in which the ANI is located; (ii) a particular ANI submitted by Customer is not in compliance with AGSi's required format; (iii) Customer is not
certified to provide long distance services in the jurisdiction in which the ANI is located; (iv) Customer is in default of this Agreement; (v) Customer fails to cooperate with AGSi in
implementing reasonable verification processes established by the FCC and state regulators; (vi) any other circumstance reasonably determined by AGSi which adversely affects AGSi's performance
under this Agreement. In the event AGSi rejects an ANI, AGSi will use its best efforts to notify Customer within forty-eight hours of its decision specifically describing the rejected ANI and the
reason(s) for rejecting that ANI. Further, any ANI requested by Customer for Service may be deactivated by AGSi after five (5) days written notice to Customer if no Service billings relevant thereto
have been generated in any prior period of three (3) consecutive calendar months. 

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Section 2.6—Fraudulent Calling

Customer
shall indemnify and hold AGSi harmless from all costs, expenses, claims or actions arising from fraudulent calls of any nature that may comprise a portion of the Service to the extent that
the party claiming the call(s) in question to be fraudulent is, or had been at the time of the call, an End-User of the Service through Customer or an End-User of the Service through Customer's
distribution channels; provided that if the fraud originated within the AGSi network on an ANI or Calling Card for which no order or LOA file exists
with AGSi or Customer, then, provided AGSi was given due notice and action time as set forth herein, AGSi shall not be indemnified by Customer. Customer must notify AGSi by voice, confirmed promptly
by fax or e-mail, as soon as it has actual or constructive knowledge of actual or suspected fraud in respect of any Customer ANI or Calling Card, and AGSi's liability shall be limited to damages
arising solely from any failure of AGSi to block or terminate the relevant ANI or Calling Card within thirty (30) minutes of notification Monday through Friday 8:30 a.m. to 5:30 p.m. New York time
("Business Hours") and within four (4) hours of notification holidays, weekends and at times other than Business Hours. Customer shall not be excused from paying AGSi for Service provided to Customer
on the basis that fraudulent calls comprised a portion of the Service for any approved ANI or Calling Card except to the extent AGSi has failed, upon due notice and within permitted action time, to
block or terminate the ANI or Calling Card referenced in the notice. In the event AGSi or its Network Providers discover fraudulent calls being made, or reasonably believes fraudulent calls are being
made, nothing contained herein shall prohibit AGSi or its Network Providers from taking immediate action that is reasonably necessary to prevent such fraudulent calls from taking place, including
without limitation, denying Service to particular ANIs or terminating service to or from specific locations. AGSi shall use reasonable efforts to notify Customer in the event AGSi or its Network
Suppliers take action upon discovery of fraudulent calls. All fraud contacts and procedures shall be included in the Operations Guide. 

Section 2.7—Service Interruptions/Limits on Use

        2.7.1    AGSi
and Customer shall agree to a single point of contact within each company, who shall be notified in cases of significant outage or severe degradation of the
Service. For the purpose of this Agreement, "significant outage or severe degradation of the Service" shall mean the loss or blockage of Customer traffic. Trouble escalation procedures, to be agreed
upon by the Parties, shall be implemented to resolve the outage or degradation as quickly as possible, it being understood that AGSi's priority shall be to restore the Service and in some cases this
may delay AGSi's notification to Customer. Additionally, this single point of contact shall work on any operational issues that may occur. Each Party shall provide a list of escalation personnel and
phone numbers to the other Party and this information shall be included in the Operational Guide. 

        2.7.2    AGSi
reserves the right to discontinue or limit Service when necessitated by conditions beyond its control including but not limited to when AGSi's vendors limit
service to AGSi, or when Service is used in violation of provisions of this Agreement or the law. 

Section
2.8—Modifications to AGSi's Service

AGSi
shall notify Customer prior to implementing any modification to AGSi's Service that may materially affect the Service or Customer's access to the Service. AGSi will make all reasonable efforts to
provide 72 hours prior written notice of such changes in advance. Such modifications shall be restricted to improvements and shall not materially change the nature of the Service. Any such
modifications shall not change Customer's or AGSi's responsibilities under this Agreement unless the Parties have mutually agreed upon such changed responsibilities in writing. Notwithstanding the
above, AGSi reserves the right to implement modifications that are required by circumstances beyond AGSi's control without such notification. 

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Section
2.9—Ownership

All
information now licensed/developed by AGSi or which may be licensed/developed by AGSi in connection with providing the Service to Customer shall remain the property of AGSi. Customer shall acquire
no sublicense or other property rights in such Information by virtue of this Agreement or the provision of the Service hereunder. Except as otherwise stated herein the Customer retains ownership of
all End User's, ANI's, LOA's, CIC and 800 numbers as are applicable, earned and paid for under this Agreement and that meet all federal, state and international regulatory guidelines. 

Section
2.10—Compensation & Invoicing

        2.10.1
(a)    Customer shall complete a credit application. Upon AGSi's approval of the application, Customer's initial credit limit hereunder shall be *. The Parties agree
that the terms used in this Section 2.10.1, to the extent not defined in this Agreement, shall have the definitions for the same provided by Article 9 of the Uniform Commercial Code in
effect in the State of Connecticut of the Effective Date hereof. 

        2.10.2    [Reserved.]

        2.10.3    Customer
shall be billed for Services on a weekly basis via a Customer Invoice presented to it by fax with confirmed delivery. Each Customer Invoice shall be due and
payable upon presentation of the same, but for the purposes of overdue interest and default only shall be due and payable in full within five (5) Business Days of the
Invoice date. Any payment not received within said time shall be considered late and subject to a late penalty fee of one and one-half per cent (1.5%) per month until paid in full. AGSi shall invoice
Customer via facsimile and there shall be daily postings of CDRs on the FTP site established for Customer. Each Customer Invoice shall detail: (i) the amount due AGSi for
Services, and (ii) any other sums due AGSi hereunder. Each Customer Invoice will rate the Services at the then current AGSi rates. AGSi will provide a summary report with each Invoice that
shall include minutes of use, rates applied and total charges, by service and by service area (state, LATA or country). 

        2.10.4    If
Customer disputes any amount invoiced, Customer shall make full payment of all disputed and undisputed amounts as set forth in the Customer Invoice, Customer must
notify AGSi in writing of the dispute within sixty (60) days after presentation of the disputed Invoice. Customer shall include any documentation supporting its position in written notification. AGSi
and Customer recognize the importance of resolving any disputes in a timely fashion. AGSi and Customer agree to make best efforts to resolve any dispute as soon as possible, in any event within thirty
(30) calendar days. AGSi shall reflect any credits or adjustments relating to a settled disputed amount in the next invoice submitted to Customer after resolution. If the dispute is resolved in favor
of the Customer, the AGSi will credit the disputed amount and pay interest charges of 11/2% per month on the disputed amount as a credit to the Customer on the next invoice. AGSi will
pay the the interest on the disputed amount from the Due Date of the initial disputed invoice to the date the settled invoice is delivered. 

        2.10.5    Each
Customer Invoice shall be paid by Customer via wire transfer or certified check immediately available in U.S. funds. AGSi agrees that (i) the Customer
Invoice date shall be the same day that the AGSi transmits via facsimile the Customer Invoice to Customer, and (ii) the Customer Invoice will be faxed to Customer on a Business Day during the
Customer's business hours. Customer contacts and facsimile numbers shall be included in the Operational Guide. 

        2.10.6    In
the event Customer fails to pay any Invoice within five (5) Business Days, Customer will be in material breach of this Agreement. AGSi will permit Customer five
(5) Business Days to cure said breach. If said breach occurs, or if Customer otherwise breaches this Agreement (and the breach remains uncured beyond any stated cure period herein), AGSi shall have
the right in AGSi's sole discretion to take such action as AGSi deems necessary and appropriate, including but not limited to 

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any or all of the following: (i) cease accepting or processing Customer's orders for the Services; (ii) cease Electronic Exchange; (iii) terminate this Agreement without
liability to Customer, including cancellation of the Services to Customer and/or End Users; and (iv) pursue such other remedy or relief as may be appropriate, in AGSi's sole discretion. 

        2.10.7    Customer
acknowledges and agrees that time is of the essence with respect to the payment of Customer Invoices. Except as expressly set forth herein above, Customer
shall have no opportunity to cure any failure by Customer to timely pay any Customer Invoice, absent a written agreement by AGSi. Customer further acknowledges and agrees as follows with respect to
termination of this Agreement by AGSi for Customer's non-payment of any item or amount due AGSi hereunder except for any amount in dispute under Section 2.10.4, or any other breach by Customer
of, this Agreement: 

        2.10.7.1    That
Customer shall not seek legal or equitable remedies, including without limitation, injunctive relief, that would require AGSi to continue providing the
Services to End Users through the Customer while any monies due AGSi hereunder remain unpaid by Customer. 

        2.10.7.2    That
upon termination of this Agreement for reason of non-payment, AGSi has the right to immediately cancel or block the Services, within AGSi's sole discretion.
Also, Customer shall be solely responsible for, and shall indemnify and hold AGSi harmless from, for any and all claims asserted by End Users or other third parties affected by AGSi's blocking or
cancellation of the Services under the terms of this Agreement. 

        2.10.7.3    That
cancellation or blockage of the Services to End Users will have a negative impact on Customer's business for which AGSi will have no liability to Customer, or
to anyone claiming by or through Customer. 

        2.10.8    Within
ten (10) Business Days after the Effective Date, Customer shall furnish to AGSi, and keep current during the term of this Agreement, valid and appropriate tax
exemption certificates for all applicable jurisdictions (federal, state and local) in which Customer performs End User billing. Customer shall be solely responsible for properly taxing End Users and
for the proper and timely reporting and payment of applicable taxes to the taxing authorities and shall defend, indemnify and hold AGSi harmless from payment and reporting of all applicable federal,
state and local taxes, including but not limited to, gross receipts taxes, surcharges, franchise fees, occupational, excise and other taxes (and penalties and interest thereon), relating to the
Services. Such indemnification shall include costs and expenses, including reasonable attorney's fees, incurred by AGSi in settling, defending or appealing any claims or actions brought against AGSi
relating to said taxes. In the event Customer fails to provide and maintain the required certificates, AGSi shall have the right, but not the obligation, to charge Customer for applicable taxes. 

Section
2.11—Future Service Enhancements

AGSi
shall make future enhancements to the Services available to the Customer as enhancements become available to AGSi. Any rates or charges applicable to future Service enhancements shall be
separately negotiated by the Parties, and along with any applicable terms and conditions, shall be evidenced in an Amendment to this Agreement, signed by both Parties. Customer is not obligated to
accept such Service enhancements. 

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Section
2.12—Service Development

If
Customer wishes AGSi to perform work relative to the Service that is not specifically covered by this Agreement, Customer shall submit a written request to AGSi outlining its requirements, and AGSi
shall respond with a written estimate of the time and cost necessary to perform the work effort along with any applicable terms and conditions. Upon written authorization by Customer, AGSi shall
proceed with the work as outlined in its estimate. Any charges under this Section 2.12 are in addition to the charges set forth in the Exhibits and shall not constitute a price change under
Section 2.11. In such event Customer shall be responsible for all unpaid charges plus all of AGSi's costs and expenses associated with the collection of said unpaid charges (including
attorneys' fees). 

Section
2.13—Price Changes

AGSi's
Pricing for Services as described in Exhibits 1-6 are structured to provide the Customer competitive pricing. Rates are determined according to charges incurred by AGSi to provide Service. AGSi
shall develop the Network and reduce Rates where AGSi deems it prudent and practical. AGSi may change the rates upon thirty (30) days prior written notice to the Customer. If the Rates ever incur an
increase of over 5% in total for any Service used by the Customer as described in Section 2.2.1 the Customer reserves the right to execute a special termination option which will allow the Customer to
terminate the Agreement upon sixty (60) days prior written notice to AGSi. Customer shall be charged the current Rates during the sixty (60) days notice to AGSi. Customer shall be charged the current
rates during the sixty (60) day period. Notwithstanding the foregoing, the Customer acknowledges and agrees that international Rates are subject to price volatility and that therefore international
Rates may be changed upon seven (7) days notice to the Customer, with a seven (7) day special termination option being held by the Customer in such case. The Customer shall be charged the old
international Rates during the notice period. 

[Signature page follows.]  

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IN WITNESS WHEREOF the Parties have caused this Agreement to be validly executed by their duly authorized representatives. 

	CIERA NETWORK SYSTEMS INC.	 	 
	

By:	
 	

/s/  R. W. LIVINGSTON      
 Robert Livingston

Chief Executive Officer	
 	

 
	
ALLIANCE GROUP SERVICES, INC.	
 	

 
	

By:	
 	

/s/  JESS DIPASQUALE      
 Jess DiPasquale

Vice President

	
 	

 

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Exhibit 1 

 
 

Alliance Group Services Inc.    
  

Rates and schedules CIC 5237 Pricing: LATA (Local Access Transport Area) and OC N (Operating Company Number) specific pricing. 

* 

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20

 

Exhibit 2 

 
 

Alliance Group Services Inc.
  
    Calling Card Services    
  

* 

*
CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

21

 

Exhibit 3 

 
 

Alliance Group Services Inc.
  
    Ancillary Charges    
  

*

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22

 
Exhibit 4 

 
 

Alliance Group Services Inc.
  
    Conference Calling    
  

* 

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23

 
Exhibit 5 

 
 

Alliance Group Services Inc.
  
    Data Services    
  

*

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24

 
Exhibit 6 

 
 

Alliance Group Services Inc.
  
    Private Line Services    
  

* 

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EXHIBIT X TO ALLIANCE/CIERA AGREEMENT
  
    SWITCHLESS RESALE OPERATOR AGREEMENT
  FOR EQUALNET CORPORATION    
  

        This Switchless Resale Operator Agreement ("Agreement") is effective this the 1st day of November, 1998 ("Effective Date"), by and between U.S. Republic
Communications, Inc., a Texas corporation located at 4800 Sugar Grove Blvd., Ste. 500, Stafford, Texas, 77477, ("Provider") and EqualNet Corporation, a Delaware corporation, located at 1250
Wood Branch Park Drive, Houston, Texas 77079 ("Switchless Resale Operator" or "SRO"). The end user of the service is hereafter referred to as "Subscriber". 

        WHEREAS,
SRO desires to purchase the long distance telephone services and/or products described herein ("Services") from Provider; and 

        WHEREAS,
Provider agrees, subject to the terms and conditions set forth in this Agreement, to sell services to SRO for resale to Subscribers; 

NOW,
THEREFORE, in consideration of good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows: 

 
 

ARTICLE 1
  GENERAL DESCRIPTION    
  

        1.    Provider
grants to SRO the right to sell its Services in accordance with the terms and conditions hereof and the terms and conditions as set forth in AT&T's Tariffs
Nos. 1, 2, 9 and 11 (the "AT&T Tariffs") which is incorporated herein by reference. SRO will resell the Services supplied by Provider to Subscribers as a retail product, and provide Customer
Service functions to its Subscribers. All Subscriber contact, including but not limited to customer service issues and billing, will be directly with SRO who shall function as a common carrier. SRO
agrees to comply with all applicable rules and regulations concerning the resale of long distance services to Subscribers. This Agreement pertains to long distance subscriber traffic that SRO intends
to bill direct. 

 
 

ARTICLE 2
  PROVIDER'S RESPONSIBILITY AND AGREEMENTS    
  

        2.1.  Provider
shall sell its Services as reflected on the attached exhibit at wholesale for resale by SRO to Subscribers as a retail service. 

        2.2.  Provider
shall provide SRO with monthly billing tapes or other mutually agreeable media so that SRO may bill Subscribers. 

        2.3.  Provider's
underlying carrier shall act as SRO's agent in the processing of PIC orders to the appropriate Local Exchange Carrier ("LEC"). 

 
 

ARTICLE 3
  SRO's RESPONSIBILITIES AND AGREEMENTS    
  

        3.1  SRO
will purchase certain wholesale Services from Provider which shall be resold as a retail Service to its existing Subscribers. SRO agrees that no new Subscribers will
be solicited for sale of Provider's Services. 

        3.2  SRO
shall be exclusively responsibility for billing Subscribers, unless otherwise agreed to in writing by the parties. 

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1

 

        3.3  Unless
otherwise agreed to in writing by the parties, SRO is responsible to Subscriber as the sole point of contact for customer service. Upon reasonable request by SRO,
Provider agrees to assist SRO in customer service functions in support of SRO. In all instances, SRO shall be the exclusive point of contact to Subscriber for customer service functions. 

        3.4  SRO
is responsible for informing Provider of which telephone numbers and services have been sold. 

        3.5  Provider
will not be liable for fraudulent use of any services under the Tariffs, unless AT&T, as the underlying carrier, specifically agrees to defer payment on a
disputed amount. 

        3.6  SRO
must obtain all necessary local, state and federal licensing and certification with respect to providing long distance service to Subscribers, including, if
applicable, the filing of telecommunications tariffs with the Federal Communications Commissions ("FCC") and state utility commissions. SRO agrees to comply with all local, state and federal rules and
regulations concerning the resale of long distance services to Subscribers, including, but not limited to the solicitation of Services to Subscribers. Copies of the above noted documentation shall be
provided to Provider prior to SRO selling Provider's Services to Subscribers. SRO acknowledges that Provider is utilizing the AT&T network to provide Services and as such SRO shall comply with the
terms conditions, and provisions of the AT&T Tariffs. 

        3.7  As
AT&T allows, SRO shall provide all operations in relation to its Subscribers and account maintenance. In the event that AT&T requests that this service be provided by
Provider, SRO agrees to pay Provider the sum of * for software development necessary to maintain these accounts, and an additional fee of * per week for each week Provider performs this
service during the term of this agreement. 

 
 

ARTICLE 4
  TERM    
  

        4.    The
term of this Agreement shall be month to month. This Agreement will be automatically renewed for successive thirty (30) day periods, unless either party
notifies the other in writing of its intent not to renew the Agreement, not less than sixty (60) days prior to the requested termination date. 

 
 

ARTICLE 5
  SERVICES    
  

        5.    Attached
to this Agreement are exhibits which contain wholesale products and/or services with associated pricing. SRO agrees to the terms, conditions and limitations of
the services described in the attached exhibits. SRO further agrees to all the terms, conditions and limitations of all future wholesale products and/or services which may be added to this Agreement. 

 
 

ARTICLE 6
  ACCOUNTING    
  

        6.1  Provider
shall provide SRO a statement of account, concerning the transactions (calls), billing minutes, etc. of Subscribers via acceptable media, via facsimile on a
monthly basis for each billing cycle. Provider will allow SRO to receive weekly call tapes from AT&T for funding purposes only. SRO shall pay Provider for monthly billing tapes via wire transfer of
funds to an account designated by Provider, within five (5) business days of the receipt of the facsimile by SRO, as confirmed by Provider's facsimile machine, at the appropriate rates (see
attached Exhibit) prior to delivery of the current 

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2

 

period's billing tape. Provider reserves the right to require a credit facility from SRO in order to secure the account receivable where necessary, due to SRO's credit and/or payment history. 

6.2
(a)    Provider acknowledges that SRO receives funding from RFC Capital Corporation ("RFC") from the weekly billing tapes to be provided by Provider. RFC agrees to pay directly to
Provider and on behalf of SRO during the first four (4) weeks of each calendar month, the full amount of any advance otherwise payable to SRO during each such week, up to an amount equal to one
fourth (1/4th) of SRO's prior monthly bill for services billed by AT&T to Provider for SRO's customers' traffic (the "Prepayments"). In the event the amount of funding during any week
is less than one fourth (1/4th) of SRO's prior monthly bill for such services, any shortfall will be carried over and paid from any funding during the following week. 

        (b)  Prior
to delivery of the monthly billing tape, a "reconciliation" of amounts owing for the traffic represented by the call records of such tape will be made, with SRO
receiving credit for the
Prepayments for the month of usage and Provider being entitled to receive any difference between the amount due to Provider hereunder for such traffic and the amount of the Prepayments. Payment for
the monthly tape will be made within five (5) business days of the receipt of the facsimile by SRO as described in Section 6.1 above. 

        (c)  For
the month of November, 1998, the parties agree that the estimate of * shall be used as the amount of Prepayments to be made, * during each of the first
four (4) weeks of said month. Upon the receipt of an invoice for each month subsequent to November, 1998, Provider will send via facsimile copy of such invoice to RFC at (614) 229-7980. Subsequent
thereto, the amount of the prepayments shall be adjusted to equal one fourth (1/4th) of the most recent invoice amount. 

        (d)  RFC
joins in the execution of this agreement for the sole purpose of acknowledging that if recognized the agreement of the parties to the making of these payment
arrangements, and to indicate its receipt of instructions to not change these payment arrangements unless and until it has received alternative payment instructions duly signed by authorized
representatives of both Provider and SRO. 

        6.3  SRO
assumes all responsibility for the timely assessment, collection, and remittance of all sales, excise and other telecommunications taxes. SRO agrees to file all
necessary tax returns in a timely manner for taxes that are collected by SRO. SRO further agrees to supply Provider with true and correct copies of its federal excise tax exemption certificate and all
state sales and use tax exemption certificates for the various jurisdictions in which SRO provides service. 

        6.4  All
requests by Subscribers to Provider to credit certain Subscribers' accounts for billing errors, misrated calls, non-completed calls, disputed installation shall be
referred to SRO for resolution. 

 
 

ARTICLE 7
  NETWORK USAGE    
  

        7.1  Any
increase in rates imposed by AT&T or any regulatory body paid by Provider for originating or terminating access, or any fees and/or charges are imposed upon Provider
by agencies and/or associations, in connection with the Services, will be passed through to SRO. Provider has the right to pass through any increases, fees and charges. Otherwise, Provider agrees not
to increase any offered rates. In addition to said increases, fees and charges, Provider will assess SRO Federal Universal Service Fund charge based on a percentage of SRO's monthly usage of
Provider's Service, unless SRO executes the Federal Universal Service Fund Exemption Certification of a form set out in attached Exhibit B and continues to provide the required FCC form as set
forth in Section 6 of said Exhibit B. 

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3

 

        7.2  All
wholesale per minute network usage charges are billed as reflected in the attached Exhibits. Each call shall have a minimum call length as specified in the various
product offerings according the Tariffs. 

        7.3  Provider's
time of day periods associated with its message telecommunications services consist of standard time of day periods as established in its tariffs on file with
applicable state and federal regulatory agencies. 

        7.4  SRO
acknowledges that it shall remain the Service Provider to Subscribers and that Provider is only providing the underlying network through its contractual arrangement
with AT&T. 

 
 

ARTICLE 8
  TERMINATION    
  

        8.1  Provider
shall have the absolute right to immediately terminate this Agreement in the event that any of the following breaches occur and SRO fails to cure such breach
within ten (10) days (except, in the case of subsection (C), SRO shall have no right to receive notice of breach or opportunity to cure except as may be determined on a case by case
basis at Provider's sole discretion): 

        (a)  any
material misrepresentation by SRO concerning any Subscriber or prospective Subscriber or Services or any other matter pertaining to or arising out of this Agreement; 

        (b)  SRO's
violation of any of the material terms or provisions of this Agreement; 

        (c)  any
indebtedness owed to Provider by SRO is not paid when due; 

        8.2  SRO
acknowledges that in the event of non-payment by SRO as set forth in Article 6, Provider may immediately terminate this Agreement and Provider's may at its
sole option, either bill Subscribers directly or elect to purchase the Subscribers as set forth in Article 6 herein. 

        8.3  Written
notice of termination pursuant to this Article must be provided by Provider in accordance with Article 13 of this Agreement. 

 
 

ARTICLE 9
  NONDISCLOSURE    
  

        9.1  During
the term of this Agreement and for all time thereafter, SRO, or its representatives, may not disclose or divulge to any person or entity, for its own benefit or
the benefit of any third party, or use directly or indirectly, any information which, in good faith and good conscience ought to be treated as confidential information, including without limitation,
the terms of this Agreement, Provider's pricing structure, or any other confidential information or trade secrets respecting the business or affairs of Provider which SRO may acquire in connection
with its relationship to Provider or as a direct or indirect result of this Agreement. In the event of any actual or threatened breach of the obligations set forth in this Article, Provider shall be
entitled to injunctive relief restraining the SRO from the breach or threatened breach thereof; provided, however, that nothing contained herein may be construed as prohibiting Provider from pursuing
any other remedies available at law or in equity. 

        9.2  SRO
recognizes and agrees that Provider owns or otherwise has a proprietary interest in certain information which is of a special, unique or non-public nature,
including, but not limited to, trade secrets; information relating to its business plans, operations and affiliations; marketing information; personnel matters; computer software; and other
information relating to Provider, its suppliers, customers and affiliates (herein collectively referred to as "Confidential Information"), and that Provider has disclosed or may hereafter disclose to
SRO some or all of such Confidential Information incident to the performance of SRO's obligations under this Agreement. SRO shall 

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4

 

preserve in confidence all Confidential Information, and shall not reveal or otherwise disclose the content or existence of Confidential Information to persons not authorized in writing by Provider
to receive same, and shall take all reasonable steps necessary to prevent unauthorized parties from obtaining Confidential Information in SRO's knowledge or possession. In the event of inadvertent
disclosure of Confidential Information, SRO shall promptly notify Provider and shall take necessary steps to prevent further inadvertent disclosure. SRO shall not make or permit to be made copies,
abstracts, or summaries of Provider reports, papers, or documents, except in pursuance of SRO's obligations hereunder, and for the sole use and account of Provider. 

        9.3  SRO
shall restrict access to Confidential Information to employees and subcontractors on a need to know basis, and only in order to perform any service or analysis
necessary to fulfill SRO's obligations. Any such employees and subcontractors shall be notified of the proprietary nature of Confidential Information and their duty to maintain the strict
confidentiality of such Confidential Information. Title to all copyrighted works shall remain in Provider. SRO agrees not to alter or remove any copyright notes or other proprietary notice on the
information supplied by Provider and to reproduce such notices in any copies furnished to Subscribers or potential Subscribers. 

        9.4  Notwithstanding
the above, Confidential Information shall not be deemed to include any information which: (i) is or becomes available to the public through no
action on the part of SRO; (ii) is already in the possession of SRO and is not subject to a nondisclosure agreement; or (iii) is received from a third party without restriction, and
without breach of this or any other Agreement. 

        9.5  The
obligations of this Article 9 shall survive the expiration or termination of this Agreement. 

 
 

ARTICLE 10
  INDEMNIFICATION    
  

        10.1 Provider
hereby agrees to indemnify and hold harmless Provider and its agents, employees, officers, directors, attorneys, successors and assigns from any and all suits,
actions, or claims of any type, character or description (including necessary, related costs and expenses, and reasonable attorneys' fees) brought or made for or on account of any injuries or damages
received or sustained by any person or persons or property, provided such damages are proximately caused by the willful acts of the Provider its agents, subcontractors, attorneys, officers, directors,
employees, successors or assigns, or Provder's breach of the Agreement, including, but not limited to, any unauthorized PIC change of Subscribers. 

        10.2 SRO
hereby agrees to indemnify and hold harmless Provider and its agents, employees, officers, directors, attorneys, successors and assigns from any and all suits,
actions, or claims of any type, character or description (including necessary, related costs and expenses, and reasonable attorneys' fees) brought or made for or on account of any injuries or damages
received or sustained by any person or persons or property, provided such damages are proximately caused by the willful acts or negligence of the SRO, its agents, subcontractors, attorneys, officers,
directors, employees, successors or assigns, or SRO's breach of the Agreement, including, but not limited to, any unauthorized PIC change of Subscribers. 

        10.3 SRO
agrees to hold harmless and indemnify Provider, its agents, subsidiaries, officers, directors, employees, attorneys and assigns from any and all claims of third
parties arising from acts, whether willful, negligent, intentional, or fraudulent, that may be committed by SRO, its agents, subcontractors,
attorneys, employees, or representatives, and specifically any and all suits or claims brought as a result of any and all solicitation practices, or based upon alleged non-compliance with governmental
and regulatory rules and regulations. 

        10.4 The
party receiving indemnification will notify the other party promptly of any such suit, claim or action and the indemnifying party will promptly undertake the
defense thereof. The indemnified 

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party shall cooperate fully in the defense thereof. The party receiving indemnification shall not compromise or settle any such suit, claim or action without the prior written consent of the party
indemnifying. 

        10.5 The
obligations of this Article 10 shall survive the expiration or termination of this Agreement. 

 
 

ARTICLE 11
  LIMITATION OF LIABILITY    
  

        11.1 Neither
party nor its affiliates, subsidiaries, suppliers, parent corporation(s), nor any of its parents, affiliates or subsidiaries shall be liable to the other party
or any third party for any special, indirect, incidental, or consequential damages (including lost profits) arising from or relating to this Agreement, including without limitation damages claimed as
a result of failure or delay of Provider in approving prospective customers, or damages claimed as a result of any temporary or permanent failure of the availability or performance of Provider's
services. Provider's liability for all claims of any kind arising out of or related to this Agreement, whether based in contract, tort (including without limitation, strict liability and negligence),
warranty or on other legal or equitable grounds shall be limited solely to money damages and shall not exceed the amount due to Provider by SRO for services rendered. 

        11.2 SRO
or any of its representatives are prohibited from making any unauthorized PIC Change of Subscriber. If SRO submits an order that is not in compliance with these
provisions, Provider may, at its sole discretion, immediately terminate this Agreement. In the event that charges, fine, penalties or any type of assessments are assessed to Provider by any LEC,
regulatory agency or any other entity as a result of any unauthorized PIC Change submitted by SRO, SRO shall remit full payment of said amount to Provider immediately. 

        11.3 The
obligations of this Article 11 shall survive the expiration or termination of this Agreement. 

 
 

ARTICLE 12
  NOTICE AND DEMANDS    
  

        12.1 Except
as otherwise provided under this Agreement, all notices, demands, or requests which may be given by any party to the other party must be in writing delivered in
person or deposited, postage prepaid, in the United States mail via certified mail, return receipt requested, and shall be deemed duly received when delivered, if personally delivered, or three (3)
Business Days after the date mailed if sent by registered or certified mail, return receipt requested, postage prepaid and addressed to the parties at the addresses listed in Article 12.3. If
personal delivery is selected as a method of notice under this Article, a receipt reflecting such delivery shall be obtained. 

        12.2 It
is the obligation of each party to give notice to the other party of any change of address in accordance with the provisions of Article 12.1. 

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        12.3 Pursuant
to this Agreement, all notices, demands, or requests submitted in writing shall be made to the addresses of the parties as follows: 

	Provider

	 	SRO

	U.S. Republic Communications, Inc.	 	EqualNet Corporation
	4800 Sugar Grove Blvd., Suite 500	 	1250 Wood Branch Park Drive
	Stafford, Texas 77477	 	Houston, Texas 77079
	Attention: T. Gary Remy, President	 	Attention: David Kerr, CFO
	Fax: 281-276-7989	 	Fax: 281-529-4686

	RFC

	 	 

	RFC Capital Corporation	 	 
	130 East Chestnut Street, Suite 400	 	 
	Columbus, OH 43215-2519	 	 
	Attention: Mark Quinlan, Vice President	 	 
	Fax: 614-229-7980	 	 

 
 

ARTICLE 13
  DEFINITIONS    
  

Subscribers—The
term shall be used herein to describe the individuals, corporations, partnerships or other entities to whom the SRO sells long distance telecommunicatios services to at
retail. 

Services—The
term shall be used herein to collectively describe the wholesale long distance telecommunications services and/or products, specifically listed on the attached exhibits, which
are authorized by provider for sale to SRO for resale at retail to Subscribers. 

Primary
Interexchange Carrier ("PIC")—The term shall be used herein to describe the interexchange carrier designated by Subscriber to provide interLATA service automatically (i.e., 1-plus
dialing) without requiring a Subscriber to dial a unique access code for a designated carrier on a per call basis. 

PIC
Change—The term shall be used herein to describe Subscribers authorization to have Provider's underlying provider become the Subscriber's PIC. 

 
 

ARTICLE 14
  ASSIGNMENT AND TRANSFER    
  

        14.  This
Agreement shall be binding on Provider and SRO and its respective successors and assigns. 

 
 

ARTICLE 15
  SEVERABILITY AND CONFLICTING PROVISIONS    
  

        15.  If
any term, provision, covenant, or condition of this Agreement is held by a court or regulatory body of competent jurisdiction to be invalid, void, or unenforceable,
the rest of the Agreement shall remain in full force and effect and shall in no way be affected, impaired, or invalidated. Further, should any provisions of this Agreement ever be reformed or
rewritten by a court or regulatory body, those provisions as rewritten will be binding, but only in that jurisdiction, on the parties as if contained in the original Agreement. 

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ARTICLE 16
  FORCE MAJEURE    
  

        16.  Provider
shall not be liable for, and is excused from, any failure to perform or for delay in the performance of its obligations under this Agreement due to causes
beyond its reasonable control, including without limitation, interruptions of power or communications services, failure of Provider's suppliers or subcontractors, acts of nature, governmental actions,
fire, flood, natural disaster, or labor disputes. 

 
 

ARTICLE 17
  COUNTERPARTS    
  

        17.  This
Agreement may be executed in one or more counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same
instrument. 

 
 

ARTICLE 18
  SURVIVAL    
  

        18.  The
covenants contained in this Agreement which, by their terms, require their performance after the expiration or termination of this Agreement shall be enforceable
notwithstanding the expiration or other termination of this Agreement. 

 
 

ARTICLE 19
  ATTORNEY'S FEES    
  

        19.  If
it becomes necessary for one party to commence an action in law or at equity against the other for failure to abide by any of the terms of this Agreement, the
prevailing party in such action shall be entitled to recover all costs, including reasonable attorneys' fees associated with the action. Such relief is in addition to any other relief which may be
awarded to the prevailing party. 

 
 

ARTICLE 20
  GOVERNING LAW    
  

        20.  This
Agreement shall be construed under the substantive laws of the State of Texas without regard to conflict of law provisions; and venue shall be proper only in Dallas
County, Texas. 

 
 

ARTICLE 21
  ENTIRE AGREEMENT AND AMENDMENT    
  

        21.  This
Agreement, together with any Exhibits or Addenda attached hereto, represents the entire Agreement between the parties relating to the subject matter hereof. No
other representations, statements, or Agreements between the parties shall be binding, unless in writing and signed by an authorized representative of each of the parties to this Agreement. This
Agreement can only be amended by the parties in writing, executed by the party against whom enforcement of any amendments may be sought. 

 
 

ARTICLE 22
  WAIVER    
  

        22.  The
waiver of any term under this Agreement by either party is not a waiver of any other term or the waiver of the same term at any other time. No delay or failure of
either party in exercising any rights hereunder and no partial or single exercise thereof will be deemed to constitute a waiver of such right or any other rights hereunder. Any waiver must be in
writing and signed by the party making the waiver. 

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ARTICLE 23
  HEADINGS    
  

        23.  The
article headings of this Agreement are used for convenience and shall not be used to construe or interpret the substance of this Agreement. 

 
 

ARTICLE 24
  AUTHORITY    
  

        24.  Each
party represents and warrants to the other that (i) it has all necessary power and authority to enter into and perform this Agreement in accordance with its
terms, and (ii) the making of performance
of this Agreement by such party does not and will not violate the provisions of any other agreement or instrument to which such party is a party or by which it is bound. 

 
 

ARTICLE 25
  VALIDITY OF AGREEMENT    
  

        25.  This
agreement is subject to the approval of the U.S. Bankruptcy Court, Southern District of Texas. EqualNet agrees to promptly submit this agreement for approval upon
proper notice. In the event that such approval is not obtained on or before January 15, 1998, then at the option of U.S. Republic Communications, Inc., this agreement shall immediately terminate. 

	Provider: U.S. Republic Communications, Inc.	 	SRO: EqualNet Corporation
	

By: /s/  T. GARY REMY      	
 	

By: /s/  MITCHELL H. BODIAN      
	      
	 	      

	      T. Gary Remy, President	 	      Mitchell H. Bodian, President
	

Date: 10/30/98	
 	

Date:
	        
	 	        

RFC
Capital Corporation joins in the execution of this agreement for the limited purposes described and set forth in Article 6. 

RFC
CAPITAL CORPORATION 

	

By:	
 	

/s/  MARK QUINLAN      
 Mark Quinlan, Vice President	
 	

 	
 	

 

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9

 
 
 

EXHIBIT A    
  

Rates and Charges  

        The Recurring and Nonrecurring Rates and Charges for the Services provided pursuant to this Agreement are the same as the undiscounted Recurring and Nonrecurring
Rates and Charges as described and defined in AT&T Tariff F.C.C. Nos. 1, 2, 9 and 11, as amended from time to time, except as follows. AT&T reserves the right the increase from time to time the
rates for Services under this Agreement, regardless of any provisions that would otherwise stabilize rates or limit rate increases, relating to charges or payment obligations imposed on AT&T stemming
from an order, rule or regulation of the Federal Communications Commission or a court having competent jurisdiction, concerning: (i) payphone use charges, (ii) universal service fund
("USF") charges, and (iii) presubscribed interexchange carrier charges ("PICCs") or as otherwise needed to recover amounts it is required by governmental or quasigovernmental authorities to
collect from or pay to others in support of statutory or regulatory programs. AT&T will make rate adjustments under this provision as necessary. 

AT&T SDN Services  

	(1)
	Base
Discounts—The SRO will receive the following discounts, each month, in lieu of those specified for the AT&T SDN Term and Volume Plan (TVP) in AT&T Tariff F.C.C.
No. 1. These discounts will be applied to qualified AT&T SDN Gross Monthly Usage Charges (GMUC) in the same manner as the TVP specified in AT&T Tariff F.C.C. No. 1, as amended from time
to time. 

	(A) Qualified AT&T SDN Gross Monthly Usage Charges
 
	 	Discount
 

	 	All Gross Direct Dialed AT&T SDN—Domestic Intrastate Usage	 	*
	(B) Gross Direct Dialed AT&T SDN International Usage
	 	Discount

	 	All Gross Direct Dialed AT&T SDN—International Usage	 	*

	(2)
	Interstate
Usage—Qualified AT&T SDN Gross Monthly Usage Charge for domestic direct dialed interstate usage will be * per minute. 

AT&T DNS Services  

	(1)
	Base
Discounts—The following discounts for AT&T DNS are applied to AT&T DNS usage charges in the billing month in which the AT&T DNS charges are billed. The following
discounts will be applied, each month, using the same method as specified in Section 6.12 of AT&T Tariff F.C.C. No. 1 (Method of Determining Discount).

	(A)
	The
SRO will receive the following discounts, each month, on all domestic Intrastate direct dialed (1+) AT&T DNS monthly gross usage charges: * discount on all
amounts.

	(B)
	The
SRO will receive the following discounts, each month, on international direct dialed (1+) AT&T DNS monthly gross usage charges * discount on all amounts. 

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10

 

	(2)
	Interstate
Usage—Qualified AT&T DNS Gross Monthly Usage Charge for domestic direct dialed interstate usage will be * per minute. 

Management Fee  

        Provider will add a management fee equal to * of the total charges, adjusted for discounts, under this Exhibit for every periodic billing tape. 

	EXHIBIT B

CERTIFICATION OF UNIVERSAL SERVICE EXEMPTION
	

CUSTOMER NAME:	
 	

EqualNet Corporation
	
 	

("Customer")
	CUSTOMER ADDRESS:	 	1250 Wood Branch Park Drive

Houston, Texas 77079

	 	 

Customer
hereby requests an exemption from payment of any charges assessed by U.S. Republic Communications, Inc. ("Provider") due to contribution to the Universal Service Fund (USF) established by the
Universal Service Order issued by the Federal Communications Commission (FCC). Customer is required to contribute, pursuant to Section 254 of the Communications Act (47 U.S.C.
§254) and implementing regulations, rules and Orders, to the universal service support mechanisms. Customer represents and certifies as follows: 

	1.
	That
Customer is either a telecommunications carrier that provides interstate telecommunications service to the public for a fee in a common carrier basis, or a private service
provider that offers interstate telecommunications service to others for a fee on a non-common carrier basis.

	2.
	That
customer is acquiring services from Provider for resale to end user customers, i.e., not for its own internal use.

	3.
	That
Customer has filed a Universal Service Worksheet (FCC Form 457) with the Universal Service Administrator for the period of January 1997-December, and will continue to file
such Worksheets or other forms or documentation as required by the FCC from time to time. By virtue of such filing, Customer has qualified and will continue to qualify as an entity not subject to
Provider's USF related charges.

	4.
	That
Customer acknowledges that Provider's determination of exemption will be based upon the information provided by Customer in this Certification. In the event Provider exempts
Customer from the payment of these Provider USF related charges (in whole or in part) based upon the information, representations and certifications contained in this Certification, and Provider
thereafter determines that the exemption was granted based upon Customer's false, inaccurate or erroneous information, then Provider may bill Customer for the Universal Service Fund charges that were
not billed as the result of the exemption. Accordingly, if Customer does not provide accurate or timely information to Provider, Customer may be responsible for payment to both Provider and to the
Universal Service Administrator for its contribution to universal service support mechanisms.

	5.
	That
the individual named below is an officer of Customer and is duly authorized by Customer to make the representations and certifications contained herein on behalf of Customer. 

CUSTOMER

EqualNet Corporation 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

11

 

By:
Dean H. Fisher

Name: Dean H. Fisher

Title: Vice President

Date: October 31, 1998 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

12

 
 
 

Alliance Group Services, Inc.
  Contract Pricing to Ciera Network Systems    
  

        *
33 pages 

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 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

13

QuickLinks

TABLE OF CONTENTS

Alliance Group Services Inc.

Alliance Group Services Inc. Calling Card Services

Alliance Group Services Inc. Ancillary Charges

Alliance Group Services Inc. Conference Calling

Alliance Group Services Inc. Data Services

Alliance Group Services Inc. Private Line Services

EXHIBIT X TO ALLIANCE/CIERA AGREEMENT SWITCHLESS RESALE OPERATOR AGREEMENT FOR EQUALNET CORPORATION

ARTICLE 1 GENERAL DESCRIPTION

ARTICLE 2 PROVIDER'S RESPONSIBILITY AND AGREEMENTS

ARTICLE 3 SRO's RESPONSIBILITIES AND AGREEMENTS

ARTICLE 4 TERM

ARTICLE 5 SERVICES

ARTICLE 6 ACCOUNTING

ARTICLE 7 NETWORK USAGE

ARTICLE 8 TERMINATION

ARTICLE 9 NONDISCLOSURE

ARTICLE 10 INDEMNIFICATION

ARTICLE 11 LIMITATION OF LIABILITY

ARTICLE 12 NOTICE AND DEMANDS

ARTICLE 13 DEFINITIONS

ARTICLE 14 ASSIGNMENT AND TRANSFER

ARTICLE 15 SEVERABILITY AND CONFLICTING PROVISIONS

ARTICLE 16 FORCE MAJEURE

ARTICLE 17 COUNTERPARTS

ARTICLE 18 SURVIVAL

ARTICLE 19 ATTORNEY'S FEES

ARTICLE 20 GOVERNING LAW

ARTICLE 21 ENTIRE AGREEMENT AND AMENDMENT

ARTICLE 22 WAIVER

ARTICLE 23 HEADINGS

ARTICLE 24 AUTHORITY

ARTICLE 25 VALIDITY OF AGREEMENT

EXHIBIT A

Alliance Group Services, Inc. Contract Pricing to Ciera Network SystemsQuickLinks
 -- Click here to rapidly navigate through this document

  

DOCUMENT EXECUTION INSTRUCTIONS  

	 
	 	 
	 	 

	o	 	PRINT TWO (2) EXECUTION COPIES AND SIGN WHERE INDICATED ON BOTH COPIES.
	

o	
 	

RETURN BOTH EXECUTED ORIGINALS TO THE FOLLOWING ADDRESS SO THAT THE CONTRACT ADMINISTRATION GROUP MAY PRESENT THE ORIGINALS FOR SIGNATURE AT QWEST
	

 	
 	

 	
 	
WHOLESALE CONTRACT ADMINISTRATION

QWEST COMMUNICATIONS CORP.

1801 CALIFORNIA STREET

33RD FLOOR

DENVER, CO 80202

(303) 992-1400
	

o	
 	

REFER TO ADDENDUM 2 OF YOUR WHOLESALE SERVICES AGREEMENT FOR MAILING INSTRUCTIONS REGARDING SECURITY DEPOSITS (IF APPLICABLE)
	

o	
 	

FOLLOWING EXECUTION OF THE DOCUMENT BY QWEST, ONE ORIGINAL WILL BE RETURNED FOR YOUR RECORDS
	

	
IN ORDER TO ACCEPT THE RATES, TERMS AND CONDITIONS CONTAINED IN THE DOCUMENT, IT MUST BE SIGNED AND RETURNED TO QWEST AT THE ABOVE ADDRESS WITHIN TWO (2) WEEKS OF THE DATE OF THIS EMAIL.
	

 	
 	

 	
 	

	

 	
 	

 	
 	
PLEASE NOTE THAT ANY HAND-MARKED OR COMPUTER CHANGES OR ADDENDA TO THE DOCUMENT (OTHER THAN CLARIFYING THE NOTICE INFORMATION OR SIGNATORY) MAY RESULT IN ITS REJECTION BY QWEST AND/OR SIGNIFICANTLY DELAY THE
CLOSING OF THE TRANSACTION.
	

 	
 	

 	
 	

	
PLEASE CONTACT YOUR SALES REPRESENTATIVE WITH ANY QUESTIONS OR CONCERNS REGARDING THE CONTENT OF YOUR AGREEMENT.

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

 
AMENDMENT NO. 2

TO

WHOLESALE SERVICES AGREEMENT  

        THIS AMENDMENT NO. 2 (this "Amendment") by and between Qwest Communications
Corporation ("Qwest") and Ciera Network Systems, Inc. ("Customer"), hereby amends the Wholesale Services Agreement between
Customer and Qwest dated effective as of May 11, 2001, as may have been previously amended by amendment, addenda or rate change notification (the "Agreement"). (Qwest and Customer are collectively
referred to herein as the "Parties"). The Parties hereby agree to amend the Agreement with this Amendment as follows: 

        1.    New Services.(1)    The service description and related rate exhibits set forth in Exhibits C1,
C2, D1, D2, D3, S1, S2, S3, X1, X2 and X3 attached to this Amendment (the "New Services") shall be added to the Agreement, shall replace and supersede in their entirety certain service description and
rates as previously attached to the Agreement (or any amendment, addenda or rate change notification to the Agreement), including without limitation, Exhibits A1, A2, C1, C2, E1, and E2 (the "Old
Services"), and the New Services shall constitute a part of the Agreement and the existing Services. The reference to the Service Exhibits in the covering page of the Agreement shall be deemed revised
by the deletion
of the Old Services and the addition of the New Services. The New Services shall be subject to all other terms and conditions of the Agreement not expressly addressed in this Amendment or in the New
Services exhibits. Qwest agrees to provide the Services (including the New Services) in accordance with the terms of the Agreement and this Amendment; provided, however, Federal law prohibits Qwest
from providing interLATA long distance services in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming (i.e.,
voice and data services that originate in such states, private line with one end point in those states, or toll free service that terminates in such states) until Qwest has obtained authorization to
provide such services in those states. The terms and conditions of the New Services contemplated by this Amendment are only for Service outside the foregoing fourteen state region. 

        2.    Revenue Commitment.    Customer's existing term commitment of twelve (12) months ("Term Commitment") and monthly
revenue commitment of * for a total term revenue commitment of * as set forth in the Agreement (the "Term Revenue Commitment") shall remain in effect and continue from the Effective Date of the
Agreement. All term commitments and utilization requirements, if any, applicable to the New Services are set forth in the New Service exhibits. In consideration for the Term Revenue Commitment,
Customer shall be eligible to receive those revenue commitment discounts, if any, set forth in the New Service exhibits. 

        3.    Definitions.    All capitalized terms used herein which are not defined herein shall have the definition as set
forth in the Agreement. For purposes of this Amendment and the New Service exhibit(s), "Contributory Services" means all of the following services: (i) Domestic Qwest Express Originating and
Terminating Usage; (ii) Qwest Express International Terminating Usage (including Canadian and Mexican); (iii) Qwest Express Directory Assistance Usage; (iv) Qwest Express Canadian Origination Service;
(v) ReQwest Switchless Reseller Services; (vi) all eligible Dedicated Internet Access Monthly Recurring Charges ("MRCs"); and (vii) all other eligible Dedicated Facilities MRCs (e.g., Frame Relay,
Private Line, and ATM Services). 

	1
	Since
certain international rates are subject to change on five (5) days notice, Customer acknowledges that, until this Amendment is returned to Qwest, those international rates as set
forth in a Service Exhibit may change and that, once this Amendment is executed, the international rates then in effect will be implemented by Qwest. Thereafter, changes to those international rates
shall be made pursuant to the rate change process provided for in each Service Exhibit. 

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1

 

        4.    Notices.    All written notices required under the Agreement and this Amendment shall hereafter be sent to the
following addresses and shall be considered given: (i) when delivered by facsimile or email, so long as duplicate notification is sent via regular U.S. Mail or overnight delivery within a reasonable
time thereafter; (ii) when delivered in person to the recipient named on the signature page; (iii) when deposited in either registered or certified U.S. Mail, return receipt requested, postage
prepaid; or (iv) when delivered to an overnight courier service. 

	To Qwest:	 	Qwest Communications Corporation

1801 California, Suite 4900

Denver, Colorado 80202

Facsimile #: (303) 295-6973

Attention: Legal Department	 	To Customer:	 	Ciera Network Systems, Inc.

1250 Wood Branch Park Drive

Houston, Texas 77079

Phone #: (281) 529-4600

Facsimile #: (281) 529-4650

E-mail:

boblivingston@cccglobalcom.com

Attention: Robert Livingston, CEO
	

With copy to:	
 	

Qwest Communications Corporation

1801 California Street, 33rd Floor

Denver, Colorado 80202

Phone #: (303) 992-1400

Facsimile #: (303) 308-5763

E-mail: wholesale.contracts@qwest.com

Attention: Wholesale Markets Contract Administration

	
 	

 

        5.    Effective Date.    This Amendment shall be effective as of the date it is executed by Qwest after the Customer's
execution (the "Amendment Effective Date") and be deemed incorporated by reference into the Agreement. The terms, rates and discounts, if any, for the New Services shall be effective as of: (i) the
date Customer signs this Amendment provided that it is executed and returned to Qwest on or before the tenth (10th) business day preceding the close of Customer's applicable full monthly billing cycle
(the "Due Date"); or (ii) if returned to Qwest after the Due Date, the first (1st) day of the next full billing cycle. 

        6.    Nondisclosure/Publicity.    Neither Party shall disclose to any third party during the Term of the Agreement and
for one (1) year following the expiration or termination hereof, any of the terms of the Agreement, including pricing, or other proprietary information of the other Party, unless such disclosure is
required by any state or federal governmental agency, is otherwise required to be disclosed by law, or is necessary in any proceeding establishing rights or obligations under this Agreement. No
publicity regarding the existence and/or terms of the Agreement may occur without Qwest's prior express written consent. The content and timing of any press releases and all other publicity regarding
the subject matter of this the Agreement or Customer's relationship with Qwest, if authorized, shall be mutually agreed upon by the Parties. Since a breach of this material obligation may cause
irreparable harm for which monetary damages may be inadequate, in addition to other available remedies, the non-breaching Party may seek injunctive relief or terminate the Agreement and any other
agreements between the parties for any disclosure in violation hereof. 

        7.    Miscellaneous.    All other terms and conditions in the Agreement shall remain in full force and effect and be
binding upon the Parties. This Amendment and the Agreement set forth the entire understanding between the Parties as to the subject matter herein, and in the event there are any inconsistencies
between the two documents, the terms of this Amendment shall control. To the extent that the terms of any New Service exhibit are inconsistent with the terms of this Amendment or the Agreement, the
terms of the New Service exhibit shall control. 

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2

 

        IN
WITNESS WHEREOF, an authorized representative of each Party has executed this Amendment as of the date of execution by Qwest as set forth below. 

	QWEST COMMUNICATIONS CORPORATION	 	CIERA NETWORK SYSTEMS, INC.
	

By:	
 	

    
	
 	

By:	
 	

/s/  ROBERT LIVINGSTON      

	Gordon Martin

Executive Vice President—Wholesale Markets	 	Robert Livingston

CEO
	

Date:	
 	

    
	
 	

Date:	
 	

3-21-2002

	 
	 	 
	 	 

	*Offer Management Director:	 	 	 	 
	 	 	
	 	 

	Date:	 	 	 	 	 	 
	 	 	
	 	 	 	 

	*
	This
Amendment shall not be binding upon Qwest until countersigned by the Offer Management Director and Executive Vice President, Wholesale Markets (or an authorized designee) for
Qwest. 

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 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

3

  

 
  SERVICE EXHIBIT C1
  QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION
  WHOLESALE SERVICE AGREEMENT    
    

1.0    DISCOUNT OPTIONS.  

        Customer
has selected the following discount option: 

	N/A
	 	Option A: Standard Revenue Discount Option; or
	
XX
	
 	

Option B: Committed Revenue Discount Option

2.0    SERVICE PROVISIONING AND RATES.  

        Qwest
agrees to provide the Qwest Express 8XX Originating Services set forth in this Service Exhibit, in accordance with the Agreement and subject to the terms and conditions set forth
in this Service Exhibit. Federal law prohibits Qwest from providing the Services set forth in this Exhibit in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota,
Oregon, South Dakota, Utah, Washington, and Wyoming (i.e., voice and data services that originate in such states, private line with one end point in those states, or toll free service that terminates
in such states) until Qwest has obtained authorization to provide such services in those states. 

        8XX
originating interstate rates are per Local Access and Transport Area ("LATA") and are for LATA-wide origination. The 8XX Originating Service rates set forth in Rate Exhibit C2 are
shown in terms of full minutes and are billed in * increments. Qwest reserves the right to charge excessive quantities (*) of short duration calls (*) a minimum of * per answered call. The rates set
forth in Rate Exhibit C2 are before discount. Discounts, if any, are set forth in Section 14.0. All rates and charges are subject to change upon thirty (30) calendar days written notice
to Customer. 

        Rate
decreases, if any, in Qwest's sole discretion, shall be effective immediately upon written notification to Customer or upon an effective date set forth by Qwest in such
notification. All rates are subject to change immediately, with no prior notice to Customer, in the event there are mandated surcharges imposed by a federal, state or governmental agency. Further, in
the event of Regulatory Activity, Qwest reserves the right, at any time upon written notice, to: (i) pass through to Customer all, or a portion of, any charges or surcharges directly or
indirectly related to such Regulatory Activity; or (ii) modify the rates, including any rate, guarantees, and/or other terms and conditions contained in the Agreement to reflect the impact of
such Regulatory Activity. Qwest may adjust its rates or charges, or impose additional rates and charges, in order to recover amounts it may be required by governmental or quasi-governmental
authorities to collect from or pay to others to support statutory or regulatory programs during the course of the Agreement. 

3.0    ADDITIONAL TERMINATION RIGHTS.  

        3.1    Discount Option A Additional Termination Rights.    If Customer has selected Discount
Option A, then in addition to the termination rights set forth in the Agreement, Customer may terminate this Service Exhibit C1 without liability (other than for charges accrued but
unpaid as of the termination date) upon thirty (30) calendar days prior written notice. 

        3.2    Discount Option B Additional Termination Rights.    If Customer has selected
Discount Option B, then in addition to the termination rights set forth in the Agreement, Customer may 

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1

 

terminate this Service Exhibit C1 without liability (other than for charges accrued but unpaid as of the termination date) upon thirty (30) calendar days prior written notice if: 

          (i)  Customer
has: (x) satisfied the Revenue Commitment in full; and (y) met more than half of its Initial Term requirement; 

        (ii)  the
Services provisioned under this Service Exhibit C1 are the subject of service outages or interruptions accumulating one hundred twenty (120) hours or
more over any period of one hundred eighty (180) consecutive calendar days; or 

        (iii)  Qwest
materially and adversely changes the Services applicable to this Service Exhibit C1; provided that written notice of such termination is delivered to
Qwest within thirty (30) calendar days of the effective date of such material adverse change. If Customer does not deliver such notice to Qwest within the specified period, Customer will be
deemed to have waived its right to terminate this Service Exhibit C1. 

4.0    ROUNDING.

        Currently,
the Qwest Express 8XX Originating Service utilizes "bulk rounding." For the purposes of this Service Exhibit C1, bulk rounding is defined as carrying over the
3rd and 4th place amounts of a call charge to the next call, and continuing to do so until * is accrued. When this has occurred, the * is applied to the next call. In
addition, the Qwest Express 8XX Originating Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g. initial and incremental). 

5.0    RBOC-ITC SURCHARGE

        Customer
will maintain at least * of the traffic comprising Customers 8XX Origination Service for origination in a Tandem owned and operated by a Regional Bell Operating Company ("RBOC")
and subject to such RBOC's tariffed access charges. Qwest will have the right to apply a * of use surcharge to the number of minutes by which Non-RBOC originating minutes exceed * of total monthly
origination Service minutes. For the purposes of automating the billing of the surcharge, the OCN
number of the originating carrier will be used. OCN numbers of 9000 and above are classified as RBOC; and OCN numbers less than 9000 are classified as "ITC," or Non-RBOC. 

        5.1    Payphone Compensation Surcharge.    As a result of regulatory reform, certain
government subsidies and other government-imposed charges previously collected through local exchange access usage rates are assessed directly upon inter-exchange carriers on a per-line or per-call
basis. The following flat rate charges may apply to Customer's total charges as a result, and Customer agrees to be responsible for paying for such fees. 

	(i)
	Qwest
will assess on Customer a Payphone Compensation Surcharge of * per payphone originated call successfully completed to Customer's switch/platform,
effective December 1, 2001. Although this * charge applies to payphone originated calls completed to Customer's switch/platform effective November 23, 2001. Customer will not be charged
a Payphone Compensation Surcharge for the period November 23 through 30, 2001. Payphone Compensation Surcharges will be itemized on the Customer's invoice and are in addition to the Service
rates described in Rate Exhibit C2 or other applicable rate exhibit. Customer agrees to pay the assessed Payphone Compensation Surcharges and acknowledges that invoices reflecting Payphone
Compensation Surcharges shall continue to be paid as required by the 

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2

 

Agreement,
with no deduction or withholding for such surcharges. Although Customer must pay the Payphone Compensation Surcharge on a timely basis, Customer may be entitled to a Credit to its account
upon completion of the Payphone Compensation Surcharge Reconciliation Process, which is set forth in subsections (ii) through (vi) below. 

	(ii)
	Subject
to Customer's compliance with subsections (iv) and (v) below, Qwest shall, within sixty (60) days of timely receipt of Customer's
Call-Completion Records (as defined below), credit Customer's account for those payphone-originated calls, if any, that were not completed to the called party (the "Credit"). Failure to submit
Call-Completion Records within the required time frames constitutes an agreement by Customer that all calls for the applicable Billing Cycle that were delivered to Customer's switch/platform were
completed to the called party. Customer understands and agrees that if it does not submit to Qwest Customer's Call-Completion Records as required by subsections (iv) and (v) below, Customer
forever releases and waives any right to claim from Qwest a Credit or other refund relating to Payphone Compensation Surcharges assessed as against Customer for toll-free calls originated during the
applicable Billing Cycle(s) (as defined below).

	(iii)
	In
order for Qwest to calculate the Credit, Customer shall, pursuant to subsections (iv) and (v) below, provide to Qwest accurate
Call-Completion Records for each Billing cycle. The Call-Completion Records shall include the information relating to all of Customer's toll-free calls, regardless of whether such calls are payphone
or non-payphone originated, for the Billing Cycle (the "Call Completion Records"). The required EMI format for Call-Completion Records is reflected on Attachment A hereto. For purposes of this
Amendment, "Billing Cycle" means the dates each month that Customer's Qwest invoice begins and ends.

	(iv)
	Customer
shall submit the Call-Completion Records electronically in EMI format to Billing Concepts via electronic mail or FTP no later than the
twentieth (20th) calendar day after the final day of the Billing Cycle (the "Records Due Date"). Monthly file transfer instructions are reflected on Attachment B hereto. *
The Cut-Off Date for submission of Call-Completion Records shall be forty (40) days after the end of a calendar quarter (the "Cut-Off Date"). Customer's failure to provide the Call-Completion
Records to Qwest on or before the Cut-Off Date shall result in Qwest issuing no Credit to the Customer for the applicable Billing Cycle.

	(v)
	Notwithstanding
subsection (iv) above, with respect to Customer's toll-free calls originating on or after November 23, 2001, and reflected
on invoices received by Customer on or before January 31, 2002 (the "Prior Invoices"), Customer shall submit the Call-Completion Records electronically in EMI format to Billing Concepts via
electronic mail or FTP no later than February 25, 2002 (the "February Cut-Off Date"). Customer's failure to provide the Call-Completion Records for Prior Invoices on or before the February
Cut-Off Date shall result in Qwest issuing no Credit to the Customer for the Billing Cycles reflected in the Prior Invoices.

	(vi)
	Without
limiting or otherwise affecting the indemnification provisions contained in the Agreement or any indemnification provisions contained in this
Exhibit C1, Customer shall also indemnify and hold harmless Qwest, its directors, officers, employees, agents, subsidiaries, affiliates, designees and assignees from and against any and all
claims, demands, actions, losses, damages, assessments, charges, liabilities, costs, or expenses, including reasonable attorney's fees, which may at any time be suffered or incurred by or be asserted
against any or all of them, relating to, arising out of or resulting from Customer's Call-Completion Records.

	(vii)
	Payphone
Compensation Surcharges are expressly excluded from the definition of Contributory Charges as contained in the Agreement. 

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3

  

6.0  LIABILITY.  

        6.1  Without
limiting the Agreement, Qwest shall not be liable for any act or omission of the Number Administration and Service Center ("NASC"), other Responsible
Organizations ("RESP ORGs"), or any other carrier providing a portion of the Service Exhibit C1 Service. 

        6.2  Without
limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by Customer, its 8XX subscriber or any third party by reason of defects or
malfunctions in the hardware or software provided by NASC, or by reason of errors made by NASC in connection with the Service Management System ("SMS")/8XX. 

        6.3  Without
limiting the Agreement, Qwest shall not be liable for any loss or damage sustained by the Customer, its 8XX subscriber or any third party by reason of defects or
malfunctions in any Qwest Service Management System ("LSMS"), Service Control Point ("SCP"), Service Transfer Point ("STP"), or Service Switch Point ("SSP"), or any other facilities, hardware or
software not directly under Qwest's control. 

        6.4  Without
limiting the Agreement, Qwest shall not be liable for any loss of revenue or profit by Customer or its 8XX subscriber or for any loss or damage arising out of
this Agreement or out of the use of the SMS/8XX or any of the Services provided under this Agreement by any person, whether arising in contract, tort (including, without limitation, negligence or
strict liability) or otherwise and whether or not informed of the possibility of such damages in advance. 

7.0  INDEMNIFICATION.  

        Without limiting the Agreement, Customer hereby agrees to indemnify, defend and hold harmless Qwest, its Affiliates, and their respective directors, officers,
employees and agents against any third party claim, loss or damage arising from the use of 8XX Originating Services offered under the Agreement, involving without limitation, claims for libel,
slander, invasion of privacy or infringement of copyright arising from the Customer's or its 8XX subscriber's own communications. 

8.0  CARRIER INTEREXCHANGE CODE ("CIC") CONFIDENTIALITY.  

        Qwest's CIC map and underlying provider is Qwest's propriety information and Customer agrees to keep such information in the strictest of confidence by Customer.
Such information shall not be used or disclosed by Customer except as necessary to carry out the intent of this Agreement. 

9.0  CUSTOMER OBLIGATIONS FOR USE OF QWEST CIC INFORMATION.  

        Notwithstanding anything herein to the contrary, and provided Customer is not in default of any obligation hereunder. Customer may provide Qwest's CIC map or a
portion thereof to a RESP ORG if Customer fully complies with all of the following conditions: (i) Customer shall obtain Qwest's prior explicit written consent in each instance: (ii) no
more than one SMS record in which any portion of Qwest's CIC map is referenced shall be created; (iii) Customer shall ensure that the SMS record will be applied by the RESP ORG consistently to
all 8XX numbers under its control whenever Qwest has transport responsibility; (iv) Customer shall cause the RESP ORG to notify Qwest of the assignment of the applicable record and Customer
shall ensure such record is not implemented without Qwest's approval; (v) Customer shall be ready to accept traffic prior to submitting to Qwest an order to turn up 8XX Service; and
(vi) Customer shall be responsible for all costs in connection with updating or changing the applicable SMS record in the event Qwest changes its mapping. Customer shall ensure that the RESP
ORG completes such changes within sixty (60) calendar days of Qwest's notification to Customer of any such change. 

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4

 

10.0   CUSTOMER OBLIGATIONS FOR USE OF ALTERNATE CIC MAP.  

        Customer hereby agrees and understands that: 

        (i)    Customer
shall ensure that no CICs other than the Customer's CICs will be used in conjunction with Qwest's CIC without ten (10) business days prior written notification
to Qwest. Qwest reserves the right to not approve of a change to a CIC other than the Customer's or Qwest. Customer understands that it
will be responsible for all usage associated with traffic related to an 8XX number that Qwest refused to approve for a CIC change if the call is carried on Qwest's network. 

        (ii)  Customer
shall not enter into any arrangement with a third party for the provision or carriage of any component of any 8XX traffic transported by Qwest. 

        (iii)  Customer
shall promptly and accurately perform all Qwest requested changes to its CIC map. Customer shall be responsible for all costs resulting from its failure to
comply with this provision. 

        (iv)  Qwest
provides CIC mapping at the LATA level only. 

        (v)  No
person or entity other than Customer shall act as RESP ORG or apply Qwest's CIC map for 8XX transport, either acting directly or indirectly, or by assignment or
agency from Customer. 

        (vi)  Where
Customer chooses to select itself for 8XX origination in a particular LATA, Customer must provide complete LATA coverage. 

11.0   QWEST AS RESPONSIBLE ORGANIZATION ("RESP ORG").  

        If Customer selects Qwest as the Responsible Organization for Customer's Toll Free services, Customer hereby agrees to and understands that: 

          (i)  Qwest
agrees to act as RESP ORG, to manage and administer Customer's records in the 8XX Service Management System. Qwest's responsibilities shall be limited to
coordinating data entry, record change, trouble acceptance, referral and/or clearance. As RESP ORG, Qwest will also provide coordination to provision, maintain, and test 8XX Data Base ("DB") service
between various entities, such as: Local Exchange Carriers ("LECs"), Interexchange Carriers ("IXCs"), Number Administration and Service Center ("NASC"), and the Service Management System ("SMS"). 

        (ii)  Qwest
will provide Customer with a contact number for referrals of 8XX troubles on a twenty-four (24) hour a day, seven (7) days a week basis. Qwest will make
reasonable efforts to resolve troubles by sectionalizing trouble to determine if the reported trouble is in its translations or facilities or in another provider's service. If necessary, Qwest will
test cooperatively with other providers to further identify and address a trouble when it has been sectionalized to another provider's service. Qwest will keep Customer advised as to the status of
trouble clearance. Qwest's responsibilities shall be limited to make a good faith effort to identify and coordinate trouble resolution. 

        (iii)  As
RESP ORG, Qwest is limited in the number of 8XX number reservations it can hold; therefore, reservations will be available on a first come first serve basis. *
Reservations cannot be held for more than forty-five (45) calendar days. At the end of the reservation period the 8XX number will be returned to the pool of numbers available for general assignment. 

        (iv)  For
Qwest to properly fulfill its obligation as RESP ORG, Customer shall make available to Qwest an 8XX number and personnel, on a twenty-four (24) hour a day, seven
(7) day a week 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

5

 

basis, for trouble reporting and resolution. The Customer further agrees that it shall make its best effort to assist Qwest in the resolution of any End User dispute. 

12.0   CUSTOMER AND QWEST OBLIGATIONS WHERE QWEST PROVIDES RESPORG SERVICES.  

        Customer hereby agrees that Qwest shall be Customer's sole provider of Carrier 8XX Service for all 8XX numbers for which Qwest is providing transport and/or
Responsible Organization Services ("ROS"), as such Services are described herein, during the term hereof. Qwest agrees that Customer may, at its sole discretion, designed itself as the 8XX carrier in
selected LATAs. Customer's designation is only applicable when used in conjunction with Qwest 8XX ROS and transport and customer provides one hundred percent (100%) coverage in the LATA(s). Qwest will
not provide ROS for 8XX numbers transported by other Common Carriers ("OCCs"), except as indicated in the preceding sentence. Qwest shall provide ROS as described herein consistent with the
Guildelines for 8XX Database, subject to the understanding that those ROS and the terms and conditions of those services may be modified by Qwest as a result of changes in said Guidelines,
governmental action or acts of third parties including but not limited to changes in LEC tariffs that relate to ROS. 

13.0   POINT(S) OF MEET.  

        Customer agrees that it is responsible for all access and related costs of dedicated facilities to connect to Qwest's nearest applicable meet point. Meetpoints
available include the Qwest's DMS250 switch sites. In addition to Qwest's switch sites, Customer may meet Qwest at each Qwest-owned voice POP site available at the time of Customer's request, subject
to capacity at that site and to Qwest's agreement. 

14.0   DISCOUNTS.  

 
  OPTION A DISCOUNT PLAN    
  

        Standard Revenue Discounts.    During each monthly billing period of the Term, Customer shall be eligible to receive one of the
standard discounts set forth in the Standard Revenue Discount Schedule below, based upon Customer's total Contributory Charges invoiced under the Agreement (and any other eligible separate Qwest
Wholesale Services Agreement) during that month for Contributory Services. The applicable monthly discount will be applied against Customer's domestic interstate Qwest Express 8XX Originating Service
usage. Other than the Minimum Facility Utilization requirement set forth below, no revenue commitment is required under Option A to receive these eligible discounts. 

Standard Revenue Discount Schedule  

        * 

OPTION B DISCOUNT PLAN  

        Committed Revenue Discounts.    During each monthly billing period of the Initial Term, Customer shall receive a * discount.
This discount will be applied against Customer's domestic interstate Qwest Express 8XX Originating Service usage. At the expiration of the Initial Term, this Service Exhibit C1 shall continue on a
month-to-month basis at standard revenue discounts (Option A) unless and until terminated by either Party on thirty (30) calendar days prior written notice. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

6

  

15.0   MINIMUM FACILITY USAGE REQUIREMENT  

        Following a one time ramp up period of the first three billing months after the Effective Date (the "Ramp Up Period"), Customer must meet the following minimum
monthly requirement per DS-1 or the equivalent thereof (the "Circuits"): * minutes of usage averaged among all Circuits used by Customer for Blended or RBOC/ITC terminating or 8XX originating Service
provisioned by Qwest under the Agreement (the "Minimum Facility Utilization"). If Customer fails to meet or exceed the Minimum Facility Utilization in any monthly billing period after the Ramp Up
Period, Qwest reserves the right to either: (i) charge Customer an underutilization fee equal to * for each Circuit that was under the Minimum Facility Utilization; or (ii) terminate the underutilized
Circuit. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

7

 
 
 

ATTACHMENT A    
  

 
 

File Format for Submitting Call Completion Files    
  

        All call completion files submitted to Billing Concepts (BIC) should be submitted in the format described below. 

	Field No.
 
	 	Field Name
	 	Start Position
	 	Field Length
	 	Field Description

	Header Record (one for each file of completed calls)
	1	 	RecordID	 	1	 	6	 	Type "RH" and 4 blank spaces in this field
	2	 	Date Created	 	7	 	6	 	Yymmdd
	3	 	Last Day of Billing Cycle	 	9	 	6	 	Yymmdd
	4	 	Reseller ID	 	15	 	20	 	Your 8-digit Qwest Account #
	5	 	Email Address	 	35	 	80	 	Email address for receipt & processing verification
	Detail Record (one for each call record)
	6	 	Record ID	 	 	 	6	 	Type "RD" and 4 blank spaces in this field
	7	 	Call Date	 	 	 	6	 	Yymmdd
	8	 	Filler 1	 	 	 	2	 	Filler
	9	 	ANI	 	 	 	10	 	Payphone ANI
	10	 	Filler 2	 	 	 	5	 	Filler
	11	 	Access Code/Number	 	 	 	10	 	'XXX' of a 1010XXX access code or the actual 8XX/9XX access number
	12	 	Filler 3	 	 	 	15	 	Filler
	13	 	Connect Time	 	 	 	6	 	hhmmss (The time the connection was initiated.)
	14	 	Reported Time	 	 	 	6	 	Length of the call in seconds
	15	 	Filler 4	 	 	 	15	 	Filler
	16	 	DAC Payment Field	 	 	 	1	 	Type a zero "0" in this field.
	17	 	Filler 5	 	 	 	71	 	Filler
	 	 	Info Dig	 	 	 	2	 	Info Digit (i.e. 07)
	 	 	Reseller ID	 	 	 	20	 	Your 8-digit Qwest Account #
	Trailer Record (one for each file of completed calls)
	18	 	Record ID	 	 	 	6	 	Type "RT" and 4 blank spaces in this field
	19	 	Date Created	 	 	 	6	 	Yymmdd
	20	 	Reseller ID	 	 	 	20	 	Your 8-digit Qwest Account #
	21	 	Detail Record Count	 	 	 	8	 	Count of detail records

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

8

 
 
 

ATTACHMENT B    
  

 
 

Instruction for submitting you monthly call completion files    
  

        Customers has the option to submit files to Billing Concepts (BIC) by email or File Transfer Protocol (FTP). See instruction below: 

By email:  

	•
	Send
the file as an email attachment to Qwest.trueup@billingconcepts.com

	•
	If
the file is very large zip the file then send as an email attachment to the above address.

	•
	If
you email file size is bigger than 5mb you will need to use the FTP process described below

	•
	After
the file is received by BIC you will receive an email verifying the receipt of your file. If you do not
receive an email within 2 business days, please contact Philip Wilson at 210-949-7209 or send an email to phillip.wilson@billingconcepts.com  

By FTP:  

	•
	An
FTP directory and password will be assigned to Customer. To sign up to send files via FTP contact Philip Wilson  using the contact information above.

	•
	BIC
will then send you instructions on how to access the directory, give the directory name and password.

	•
	After
the file is received by BIC you will receive an email verifying the receipt of your file. If you do not
receive an email within 2 business days, please contact Philip Wilson using the contact information above. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

9

Exhibit C2  

	

 	 	Express Blended

Facility-Based Carrier

Domestic Toll Free Origination

*
4 pages 

*    CERTAIN
INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

1

  

 
 

SERVICE EXHIBIT D1
  REQWEST SWITCHLESS RESELLER SERVICE DESCRIPTION
  WHOLESALE SERVICES AGREEMENT    
  

1.0  DISCOUNT OPTIONS.  

        Customer has selected the following discount option: 

	N/A
	 	Option A: Standard Revenue Discount Option; or
	
XX
	
 	

Option B: Committed Revenue Discount Option

2.0  SERVICE PROVISIONING AND RATES.  

        Qwest agrees to provide the ReQwest Switchless Reseller Services set forth in this Service Exhibit, in accordance with the Agreement and subject to the terms and
conditions set forth in this Service Exhibit. Federal law prohibits Qwest from providing the Services set forth in this Exhibit in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New
Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming (i.e., voice and data services that originate in such states, private line with one end point in those states, or toll free
service that terminates in such states) until Qwest has obtained authorization to provide such services in those states. 

        Domestic
interstate rates are per state and are for domestic, nation-wide calling. The applicable continental U.S. interstate rate is determined based upon the originating state of an
outbound call or based upon the terminating state of a toll-free inbound call. Domestic intrastate rates are per state and are for state wide termination within the same state. Domestic rates set
forth in Rate Exhibit D2 are shown in terms of full minutes and are billed in * increments. All domestic rates and charges are subject to change upon thirty (30) calendar days written notice to
Customer. 

        International
termination rates are per country and are for country-code wide termination. International termination rates set forth in Rate Exhibit D2, with the exception of
Mexican rates, are shown in terms of a rate per minute and are billed in * increments, with an initial * increment. Mexican calls are billed in * increments. International rates and charges, including
Mexican and Canadian, are subject to change upon five (5) calendar days notice. Service availability is subject to the availability of facilities to and in the particular countries. 

        Directory
Assistance calls are billed on a per-call basis. International Toll Free Service ("ITFS") and Universal International Freephone Number ("UIFN") rates are shown in terms of a
rate per minute and are billed in * increments, with an initial * increment. All ITFS and UIFN calls must originate from points outside of the United States. Calling Card rate billing increments vary
by originating and terminating points of the call. Calling Card rates are set forth in Rate Exhibit D2. 

        The
rates set forth in Rate Exhibit D2 are before discount. Discounts, if any, are set forth in Section 23. 

        Qwest
reserves the right to charge all short duration calls (*) a minimum of * per answered call if Qwest determines that Customer has excessive quantities (*) of such short duration
calls. 

        Qwest
will provide reasonable amounts of training at Qwest's premises and at times agreed to by Qwest for the Customer on the proper procedures and documentation required for all Service
Exhibit D1 Services provisioning necessary for the Customer's use of the Service Exhibit D1 Services. 

        Rate
decreases, if any, in Qwest's sole discretion, shall be effective immediately upon written notification to Customer or upon an effective date set forth by Qwest in such
notification. All rates are
subject to change immediately, with no prior notice to Customer, in the event there are mandated surcharges imposed by a federal, state or governmental agency. Further, in the event of Regulatory 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

1

 

Activity, Qwest reserves the right, at any time upon written notice, to: (i) pass through to Customer all, or a portion of, any charges or surcharges directly or indirectly related to such
Regulatory Activity; or (ii) modify the rates, including any rate guarantees, and/or other terms and conditions contained in the Agreement to reflect the impact of such Regulatory Activity.
Qwest may adjust its rates or charges, or impose additional rates and charges, in order to recover amounts it may be required by governmental or quasi-governmental authorities to collect from or pay
to others to support statutory or regulatory programs during the course of the Agreement. 

3.0  ADDITIONAL TERMINATION RIGHTS.  

        3.1    Discount Option A Additional Termination Rights.    If
Customer has selected Discount Option A, then in addition to the termination rights set forth in the Agreement, Customer may terminate this Service Exhibit D1 without liability (other
than for charges accrued but unpaid as of the termination date) upon thirty (30) calendar days prior written notice. 

        3.2    Discount Option B Additional Termination Rights.    If
Customer has selected Discount Option B, then in addition to the termination rights set forth in the Agreement; Customer may terminate this Service Exhibit D1 without liability (other
than for charges accrued but unpaid as of the termination date) upon thirty (30) calendar days prior written notice if: 

        (i)    Customer
has: (x) satisfied the Revenue Commitment in full; and (y) met more than half of its Initial Term requirement; 

        (ii)  the
Services provisioned under this Service Exhibit D1 are the subject of service outages or interruptions accumulating one hundred twenty (120) hours or more
over any period of one hundred eighty (180) consecutive calendar days; or 

        (iii)  Qwest
materially and adversely changes the Services applicable to this Service Exhibit D1; provided that written notice of such termination is delivered to
Qwest within thirty (30) calendar days of the effective date of such material adverse change. If Customer does not deliver such notice to Qwest within the specified period, Customer will be deemed to
have waived its right to terminate this Service Exhibit D1. 

4.0  RBOC-ITC SURCHARGE  

        The rates agreed to by Qwest under this Service Exhibit D1 are based upon the condition that Customer will originate at least 85% of Customer's total
domestic usage of the Service Exhibit D1 Service in a tandem owned and operated by a Regional Bell Operating Company ("RBOC") and subject to such RBOC's tariffed access charges. Qwest will
apply a surcharge of * per minute of use to the number of minutes by which Customer's Non-RBOC originations exceed * of Customer's total usage of the Service Exhibit D1 Services. For the
purposes of automating the billing of the surcharge, the OCN number of the originating ANI will be used. OCN numbers of 9000 and above are classified as "RBOC" and OCN numbers less than 9000 are
classified as "ITC," or Non-RBOC. 

5.0  ROUNDING.  

        Currently, the ReQwest Switchless Reseller Service utilizes "bulk rounding." For the purposes of this Service Exhibit D1, bulk rounding is defined as
carrying over the 3rd and 4th place amounts of a call charge to the next call, and continuing to do so until * is accrued. When this has occurred, the cent is applied to the next call. In addition,
the ReQwest Switches Reseller Service employs whole call rounding, which means that all calls are rounded only once, as opposed to once for each element (e.g., initial and incremental). 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

2

 

6.0  SWITCHED SERVICES PROVISIONING.  

        If necessary to provision the Qwest Service Exhibit D1 Services to Customer, Qwest will install properly provided orders of Customer into the Qwest billing
system. Such installation shall be within a reasonable time, in accordance with Qwest's standard policies and procedures, and after receipt of such order in an accurate manner by Qwest from Customer.
Such installation may be by direct data transfer from Customer into the Qwest system or may be by manual installation. In the normal course of its business, Qwest will notify the Local Exchange
Carrier ("LEC") of all ANI orders that have been installed into the Qwest billing system. No orders may be added to Qwest's billing system without a PIC request to the LEC. Qwest will assume no
responsibility for the maintenance or tracking of ANIs or requests that do not include a PIC request. 

        The
customer understands and agrees that the successful activation of orders in Qwest's billing and provisioning systems is contingent upon the completeness and accuracy of the
information provided to Qwest with these orders. If this information is not complete or accurate, the order will be returned to Customer for correction and resubmission to Qwest. If the records of the
LEC and those supplied to
Qwest by Customer do not coincide in every respect, the LEC may reject the order installation from Qwest. In such event, the request will be returned to Qwest for correction and resubmission. If the
End User has converted to Qwest service by the LEC for another reason, the End User will be billed by the LEC for any use of Qwest telecommunications services, the End User will receive Qwest Service
at Qwest standard program rates, and Qwest will receive all such revenue from any use of the Qwest Services. 

        As
Customer performs its own End User order entry into Qwest's billing system (the "Order Entry"), Customer acknowledges that Qwest may audit, at any time, Customer's ANIs present in
Qwest's billing system to verify the accurate billing of the Service Exhibit D1 Services provided to Customer based upon such Order Entry. Customer agrees that it shall be responsible for all
charges for Service Exhibit D1 Services usage that result from Customer's Order Entry, even if not correctly entered. Customer further acknowledges and agrees that Qwest is entitled to correct
any incorrect billing resulting from Customer's incorrect Order Entry and, notwithstanding anything to the contrary in the Agreement limiting Qwest's right to backbill any amounts, to bill Customer
for any amounts that were not billed due to Customer's Order Entry error ("Backbill"). Customer agrees to pay any such Backbill amounts. Customer agrees that Qwest shall be entitled to correct any
Customer Order Entry Qwest has found to be incorrect and shall notify Customer of any such corrections. 

        If
the LEC, for whatever reason, has not designated Qwest as each End User's PIC, the End User will be billed in accordance with the records of the LEC. Each Party will use reasonable
efforts to notify the other Party of any rejection of order installation by the LEC. Customer is responsible for determining the correct information for reinstallation of the order. Customer
understands that Qwest shall have no liability for any acts or omissions of LECs, including the making or failure to make PIC changes. 

        Orders
for installation, change, block, and disconnection are to be transmitted to Qwest via a file format, determined and managed by Qwest, or via Remote Control's interactive order
entry system or Qwest's then existing system. Qwest makes no guarantee to Customer of the existence of any particular provisioning, order or management system. If Customer elects to utilize certain
interactive order systems then available by Qwest, Customer may be required to execute other agreements, including without limitation, software license agreements, related to the use of such systems.
Included in these orders must be all information necessary to properly load the order into Qwest's billing system and to provision the order with a third party, such as the LEC. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

3

   7.0  PIC AUTHORIZATIONS.  

        Customer shall obtain a signed or verbal PIC authorization with true third party verification in accordance with then applicable and existing state and FCC
guidelines for each ANI ordered by Customer. Upon an oral or written request by Qwest, Customer shall immediately produce a copy of the written or verbal authorization. Qwest reserves the right not to
process or turn up ANIs until Customer has produced appropriate written or verbal authorizations requested by Qwest. If Customer does not comply with the request for PIC authorizations, Qwest reserves
the right not to accept additional ANIs until Customer complies. If Customer elects to provide only direct dial (or so-called "1+") services, and Qwest will act as the interexchange carrier ("IXC")
for operator-assisted (or so-called "0+") traffic generated by Customer's End Users, Customer acknowledges that Qwest shall be the primary carrier for 0+ operator assisted intraLATA and interLATA long
distance services. Customer agrees to inform its End Users of the foregoing. 

        In
the event a LEC or any regulatory entity rejects an ANI and assesses Qwest any charge, fine, forfeiture, or fee for improper or inadequate PIC authorizations relating to Customer's
service, Customer shall promply reimburse Qwest for all such charges. Qwest agrees to pass through at cost any such charge, fine, forfeiture, or fee for improper or inadequate PIC authorizations
imposed by the LEC or any regulatory agency relating to Customer's Service without additional administrative markup (the "Improper PIC Fee"). If, however, fifteen percent (15%) or more of the total
ANIs in any individual batch of submitted ANIs are rejected, a Qwest management fee of twenty-five dollars ($25.00) per ANI improperly ordered by Customer (the "Improper PIC Administration Fee") will
be assessed in addition to the Improper PIC Fee. 

        Upon
the request of Qwest, Customer shall promply provide to Qwest or the LEC, at Customer's expense, any documentation required by the LEC regarding PIC selections or authorizations
from Customer's End Users. In addition, Customer shall promptly and in good faith cooperate with Qwest and all LECs in investigating and attempting to resolve all PIC selection and authorization
disputes. 

8.0  CANCELLATION, BLOCKING, AND DISCONNECTION OF SERVICE.  

        Without affecting Customer's minimum usage, Revenue Commitment or other obligations herein, Customer may cancel, disconnect, or terminate a portion of the Service
Exhibit D1 Services when Customer's End User has provided a new PIC authorization to another carrier. Customer shall be financially responsible for Service Exhibit D1 Service provided under this
Service Exhibit until such time that the new PIC change is implemented. 

9.0  TOLL FREE SERVICES PORTABILITY.  

        Qwest will provide domestic toll free inbound services to End Users desiring to keep their then current toll free number provided that the End User signs a Letter
of Agency designating Qwest as the Responsible Organization for the toll free number. Qwest will provide international toll free inbound service to End Users desiring to keep their then current toll
free number provided that the End User signs a Letter of Agency designating Qwest as the Responsible Organization for the ITFS number and the country of origination is willing to port the existing
originating number from the current carrier to Qwest. Exhibit D2 contains a list of countries that are willing to port ITFS numbers. 

10.0   INTERNATIONAL TOLL FREE SERVICE (ITFS) AND UNIVERSAL INTERNATIONAL FREEPHONE NUMBER (UIFN).  

        Subject to the local PTT or other public or private agency assigning Customer an international toll-free number, Qwest will connect facilities to route
international telecommunications traffic (IDDD type, but excluding intra-country calling) and will provision to provide service from various origination 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

4

 

points of the world as specified in Exhibit D2. The ITFS Service will be a direct dial toll-free service originating from points beyond the United States. 

        UIFN
is an option of ITFS, which enables an ITFS customer to be allocated a unique toll-free number, which may be accessed from multiple countries. The same number may be used from
countries providing UIFN and from those countries with which Qwest has an express agreement for UIFN. The UIFN format is as follows: + 800 XXXXXXXX, where "+" indicates the International Access Code,
"800" indicates the three digit country code for a global service application and "X" indicates the eight digit Global Subscriber Number. Since 800 as the country code is an integral part of the
number, all calls must be dialed as international calls. 

        ITFS
and UIFN calls are not considered to be contributory towards nor in receipt of the discount. 

11.0   PICC, PAYPHONE COMPENSATION, AND OTHER REGULATORY REFORM RELATED SURCHARGES.  

        As a result of regulatory reform, certain government subsidies and other government-imposed charges previously collected through local exchange access usage rates
are assessed directly upon interexchange carriers on a per-line or per-call basis. The following flat rate charges may apply to Customer's total charges as a result, and Customer agrees to be
responsible for paying for such fees. These charges will be itemized on the Customer's bill and are in addition to the Service rates described in Rate Exhibit D2. 

        (i)    Payphone Compensation Surcharge:    * per payphone originated, completed call will be assessed; and 

        (ii)    PICC (Primary Interexchange Carrier Charge):    A fee per line presubscribed to Qwest that may vary as
follows, depending upon line type. These charges are subject to change. 

	Residential:
 
	 	Business:
 

	Primary Residential Line *	 	Single Line Business *
	Each Subsequent Residential Line *	 	Multi-Line Business * (per Business Line)

12.0   OTHER ANCILLARY FEES.  

	Monthly Electronic Billing Call Detail Delivery per disk/tape/CD ROM (in your choice of media including Magnetic Tape, CD ROM, or Diskette)	 	*
	PIC Processing Charge *	 	*
	Electronic Provisioning	 	*
	8XX SMS Number Storage Charge per active number	 	*

	*
	Excluding
the improper PIC Fee 

13.0   TOLL FREE DIRECTORY ASSISTANCE LISTING.  

        At the Customer's written request. Qwest will provide a Toll Free Service Directory Assistance listing in the national database. Customer understands that this
Service is ultimately provided by a third 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

5

 

party, and subject to the policies and procedures set forth by this third party. The charges for this service are as follows: 

	Normal Set-Up Fee:	 	*
	Three Day Expedite Set-Up Fee:	 	*
	Change or Cancel Fee:	 	*
	Monthly Recurring Charge:	 	*

14.0   PROJECT ACCOUNT CODES (PAC).  

        Qwest will provide Project Account Codes for use with outbound and toll free inbound services to Customer at the following rates: 

	Outbound PAC (charges are per account):	 	 
	 	

Non-Verified PAC set up:	
 	

*
	 	Verified PAC set up:	 	*
	 	Non-Verified PAC Monthly Recurring Charges:	 	*
	 	Verified PAC Monthly Recurring Charges:	 	*
	
Toll Free PAC (charges are per toll free number):	
 	

 
	 	

Non-Verified PAC set up:	
 	

*
	 	Verified PAC set up:	 	*
	 	Non-Verified PAC Monthly Recurring Charges:	 	*
	 	Verified PAC Monthly Recurring Charges:	 	*

        Customer
agrees to be responsible for such charges and that such charges shall be due upon receipt in accordance with the payment terms and conditions under the Agreement. 

15.0   CARRIER INTEREXCHANGE CODE ("CIC") CONFIDENTIALITY.  

        Quests CIC map and underlying provider is Qwest's property information and Customer agrees to keep such information in the strictest of confidence by Customer.
Such information shall not be used or disclosed by Customer except as necessary to carry out the intent of this Agreement. 

16.0   CUSTOMER OBLIGATIONS FOR USE OF QWEST CIC INFORMATION  

        Notwithstanding anything herein to the contrary, and provided Customer is not in default of any obligation hereunder, Customer may provide Qwest's CIC map or a
portion thereof to a RESP ORG if, Customer fully complies with all of the following conditions: (i) Customer shall obtain Qwest's prior explicit written consent in each instance (ii) no more
than one SMS record in which any portion of Qwest's CIC map is referenced shall be created; (iii) Customer shall ensure that the SMS record will be applied by the RESP ORG consistently to all 8XX
numbers under its control whenever Qwest has transport responsibility; (iv) Customer shall cause the RESP ORG to notify Qwest of the assignment of the applicable record and Customer shall ensure such
record is not implemented without Qwest's approval; (v) Customer shall be ready to accept traffic prior to submitting to Qwest an order to turn up 8XX Service; and (vi) Customer shall be responsible
for all costs in connection with updating or changing the applicable SMS record in the event Qwest changes its mapping. Customer shall ensure that the RESP ORG completes such changes within sixty (60)
calendar days of Qwest's notification to Customer of any such change. 

17.0   CUSTOMER OBLIGATIONS FOR USE OF ALTERNATE CIC MAP.  

        Customer hereby agrees and understands that: 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

6

  

        (i)    Customer
shall ensure that no CICs other than the Customer's CICs will be used in conjunction with Qwest's CIC without ten (10) business days prior written notification
to Qwest. Qwest reserves the right to not approve of a change to a CIC other than the Customer's or Qwest. Customer understands that it will be responsible for all usage associated with traffic
related to an 8XX number that Qwest refused to approve for a CIC change if the call is carried on Qwest's network. 

        (ii)  Customer
shall not enter into any arrangement with a third party for the provision or carriage of any component of any 8XX traffic transported by Qwest. 

        (iii)  Customer
shall promptly and accurately perform all Qwest requested changes to its CIC map, Customer shall be responsible for all costs resulting from its failure to
comply with this provision. 

        (iv)  Qwest
provides CIC mapping at the LATA level only. 

        (v)  No
person or entity other than Customer shall act as RESP ORG or apply Qwest's CIC map for 8XX transport, either acting directly or indirectly, or by assignment or
agency from Customer. 

        (vi)  Where
Customer chooses to select itself for 8XX origination in a particular LATA, Customer must provide complete LATA coverage. 

18.0   CALLING CARD SERVICES.  

        Qwest Reseller Calling Card Service offers domestic-to-domestic; domestic-to-international origination calling card service from certain countries with the use of
a fourteen digit authorization code, consisting of 10 digits plus a 4 digit PIN. Customer shall request the provision, and Qwest shall provide, the
Reseller Calling Card Service, through and in accordance with the completion and submission of Qwest's Calling Card Order Form and order procedures in effect, as may be changed from time to time. 

        Qwest's
Calling Card Service offers two options with respect to the branding of the platform: (i) Generic Calling Card Option; and (ii) Private-Labeled Calling Card Option.
The Generic Calling Card service option allows the Customer to utilize the existing Wholesale generic platform access number. This option offers no branding on the platform or in the branding of
Operator Services calls. The Wholesale customer is responsible for handling his own customer service calls. If the call is assisted by an operator, the operator will direct the end user to dial the
customer service number of the Customer. The Private Label Calling Card service option offers branding in Customer's name for the greeting and closing platform scripts; the request of a Toll Free
access number to the platform; branding of the Operator Services greeting in Customer's name; and routing of customer service calls to Customer's own customer service center. The Private Label Calling
Card service option also allows Customer the ability to request a Toll Free access number to the platform with unbranded platform and Operator Services greeting and closings. For both Calling Card
Service options, Customer is responsible for all calling card production, fulfillment, billing, collections, tariffing, and fraudulent use. 

19.0   CUSTOMIZED GREETING AND CLOSING MESSAGES WITH PRIVATE-LABELED CALLING CARD SERVICES.  

        With the Private-Labeled Calling Card, the Customer will provide to Qwest a requested branded message for platform greeting and closing. These branded messages
must be sent to Qwest's Account Management group on a diskette containing the two pre-recorded customized .wav files. The .wav files must meet the following specifications: (i) 22,500 Hz,
16-bit Mono; (ii) greeting and closing message should be saved as two different files; (iii) submitted to Qwest on a 3.5" diskette; (iv) leading and trailing noise
must be removed; and (v) one (1) second of silence is required in front of the message 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

7

 

and one (1) second of silence after the message is required to allow for message queuing on the 8XX recording. Qwest reserves the right to approve or reject Customer greeting and closing messages
that are to be placed on the platform. 

20.0 CUSTOMER SERVICE CALL ROUTING WITH PRIVATE-LABELED CALLING CARD SERVICES.  

        With the Private-Labeled Calling Card, Qwest will provide customer service routing to the Customer's customer service line for calls originating in the
continental United States; assuming that Qwest is the RespOrg for the customer service number. The Customer will be required to provide Qwest with the customer service routing number on the Calling
Card Order Form. Three consecutive mistakes in number dialing will cause calls to be forwarded to Customer's Customer Service. 

21.0   OPERATOR SERVICES BRANDING WITH PRIVATE-LABELED CALLING CARD SERVICES.  

        With the Private-Labeled Calling Card, Customers may elect to customize its operator services greeting for domestic-originated calling. Greeting content should be
provided by the customer by filling out the appropriate section in the Calling Card Order Form. Qwest reserves the right to approve or reject these greetings prior to submission or use. Dialing "0" or
15 seconds of dialing unresponsiveness by the card user will cause a call to be forwarded to Qwest Operator Services for the fees as described below in this Service Exhibit. 

22.0   CALLING CARD SERVICE CHARGES.  

        22.1    Calling Card Service Nonrecurring Charges.    The Customer will pay a platform
implementation fee of * per Access Number associated with the Private Labeled Calling Card option to Qwest in accordance with the agreed-upon payment terms and conditions set forth in the Agreement
and the Calling Card Order Form. This charge shall be credited to each Access Number that exceeds * in usage charges after Qwest has collected payment from Customer for such charges. 

        Customer
shall pay to Qwest a nonrefundable service fee of * for each Customer-initiated scripting, greeting or routing change per Access Number after Qwest's initial set-up of the
Customer Calling Card platform. 

        22.2    Calling Card Operator Services Surcharge.    A * per call surcharge will be applied to
any call that is forwarded to Qwest Operator Services from the calling card platform for all calls originating in the continental United States. This charge will be assessed in addition to metered
usage charges incurred by the call. 

23.0   CALLING CARD FULFILLMENT SERVICE.  

        23.1    Calling Card And Fulfillment Services—General.    For both the Generic and
Private Label Calling Card Fulfillment Services options, Qwest will require camera-ready artwork from the Customer for the purposes of designing and printing the Calling Card plastic and other
necessary pieces. Calling cards will be printed and fulfilled by Qwest only for successfully provisioned authorization codes. This means
that if a Calling Card is rejected in Qwest's provisioning or billing system for any reason, no Calling Card will be printed with such code, and the Customer will not be charged for any plastic
fulfillment associated with this order. 

        In
order to meet specified delivery intervals, Qwest must receive a correctly formatted file of orders from the Customer by 3:00 p.m. EST on a business day (and not on a Qwest
holiday). Set-up lead-time required by Qwest after acceptance of the Card Fulfillment solution by Customer will be four to five weeks after approval of Calling Card image proof and receipt by Qwest
from Customer of all required information. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

8

 

        Customer
agrees to provide six (6) month estimated quantities of Calling Card production (the "Quantity"). Qwest will be entitled to pre-print materials including Calling Card plastic
units, dialing guides, envelopes and carriers based upon such estimates, in order to be able to provision the Calling Card and Fulfillment Services on a timely basis for Customer. Qwest shall be
entitled to charge Customer for the costs of production of unused pre-printed materials and their disposal if Customer does not use this Quantity by the end of such six month period or at the
termination of the Services hereunder, or decides to change the artwork for such Calling Cards. Customer agrees to pay for such amounts in accordance with the payment provisions of the Agreement. 

        The
Calling Card Services are provided subject to continued availability of access lines and features in any of the Territory. As with all other Services under the Agreement, customer
shall be responsible for all fraudulent or uncollectable usage of the Calling Cards by End Users or other third parties. Customer acknowledges that once Qwest provisions the Calling Cards and ships
them to Customer, such Calling Cards shall be activated. Customer shall be responsible for all usage, including fraudulent usage, of such Calling Cards, once placed in the U.S. mail stream by Qwest.
Customer shall be responsible for terminating Services to any particular Calling Card through the use of Remote ControlSM. 

        23.2    Generic Card Fulfillment Services.    Generic Card Fulfillment Services include the
printing of the generic Wholesale plastic calling card (the "Calling Card(s)") with Customer's logo in lower right hand corner of card; printing of a generic wholesale dialing guide to provide
convenient Calling Card instructions to the End User, and printing of a generic wholesale card carrier. The plastic cards will carry the generic Wholesale image and Qwest will print the 14-digit
authorization code and the End User's name, as given to Qwest by Customer, on the card. Customer will have the option to customize the card carrier in black text with Customer's name, its customer
service number and its web site address. 

        The
Calling Card kits can be shipped either to Customer in groups, as the Customer orders them from Qwest or directly to the End User. If Qwest is mailing the Calling Card kits to
Customer, Qwest will ship the requested kits via First Class U.S. Mail within two (2) business days of Qwest's receipt of a valid order from Customer and Customer will be responsible for sending the
packages to its End Users.
If Qwest is mailing the Calling Card kits to the End Users, Customer should allow three (3) to seven (7) business days for first-class Mail service but Qwest does not guarantee to Customer any
delivery times. 

        Basic
Card Fulfillment will be fulfilled by Qwest using standard Qwest batch provisioning procedures, including Remote ControlSM, and the standard GBUS file format used by
the Customer today in the normal course of its utilization of Qwest's Switchless Reseller Services. In addition to the standard information required from a customer for standard Calling Card Services,
Qwest will require from Customer the Calling Card End User name and card stock indicator, for printing purposes. 

        23.3    Private Label Card Fulfillment Services.    Private Label Card Fulfillment Services
include plastic printing with custom artwork prepared by Customer, custom dialing guide printing, custom paper carrier printing, custom envelope printing and first-class postage for the Calling Card
kits shipment in the United States to End Users (if shipment is required outside of the United States, additional charges will be required of the Customer). Qwest will print the 14-digit authorization
code and the End User's name, as given to Qwest by Customer, on the card. Within three days of receiving a valid order, Qwest will ship the requested Calling Card with dialing guide and paper carrier
via first-class U.S. mail service to the End User. Customer should allow three to seven business days for first-class mail service to the End User but Qwest does not guarantee to Customer any delivery
times. 

        Private
Label Card Fulfillment Customers also have the option of having a plastic card printed with their custom artwork; printing of a generic Wholesale dialing guide to provide
convenient Calling Card instructions to the End User; and printing of a generic Wholesale card carrier. Private Label card 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

9

 

Fulfillment Services will be provided in accordance with new Calling Card provisioning procedures. Among these procedures, Qwest will provide Customer with a file format that must be used properly in
submitting Calling Card orders to Qwest. Included in this file, Customer must provide the Calling Card end User name, address, card stock indicator, and other fulfillment information. Qwest will not
be held responsible or liable for unsuccessful Calling Card delivery if Qwest mails the Calling Card to the name and address specified by the Customer. In such cases, Customer shall be responsible for
paying for the per Calling Card unit fee as hereinafter described. 

        23.4    Calling Card Fulfillment Charges.    Exhibit D2 gives the per unit charges for
generic card fulfillment. Pricing for Private Label Card Fulfillment is quoted on a case by case basis after Customer submits its custom artwork and kit order quantity to Qwest. The following
non-recurring charges will be required for the provision of the Calling Card Fulfillment Services: 

        *

        These
are one-time Set-Up Charges for each Calling Card format set up. If Customer changes its design or Calling Card format for an additional or different End User or market sector (for
example with different art work on card, etc.), an additional Set-Up Charge would be required. 

        The
charges listed above for calling card fulfillment services will appear on the Customer's invoice as a non-recurring charge that will vary from month to month depending upon the
quantity of Calling Cards fulfilled. 

24.0   ANI-BASED ROUTING.  

        Customer may elect that certain types of calls be routed back to Customer's facilities via a dedicated circuit. For example, Customer may designate that all or
only certain calls (e.g., only directory assistance, operator assistance, or international calls; etc.) be routed back to Customer's facilities. Qwest will originate calls on behalf of Customer via
its feature group D network and hand the calls back, via a dedicated circuit, to the Customer for termination based upon the Qwest ANI. Customer must designate the call's back, via dedicated
circuit, to the Customer for termination based upon the Qwest ANI. Customer must designate the specific call types in the Qwest order form prior to ANI deployment. Qwest's ability to perform ANI-based
routing is dependent on the ability of the LLC to properly process CDRs with certain information necessary in order to route the calls back to the Customer's facilities. All calls that are routed back
to Customer based upon this ANI-based routing feature will be billed in accordance with Rate Exhibit D3. All calls which Qwest is unable to route back to Customer (e.g., the CDRs do not contain
specific information to route back to Customer facilities, and thus the calls must remain on the Qwest network) will be billed in accordance with Rate Exhibit D2. 

25.0   INSTALLATION AND MONTHLY CHARGES FOR DEDICATED ACCESS SERVICES.  

        Installation and monthly charges associated with dedicated access services will be billed to Customer, and Customer agrees to pay such charges in accordance with
the payment terms and conditions under the agreement. These charges include those associate with local loops, CSU/DSU, channel card, F1 centrex cards and any other equipment or services provided by
Qwest in order to install, test and maintain dedicated access lines. Monthly recurring changes will be those standard rates unless otherwise negotiated by Qwest and Customer. Installation charges will
be on an individual case basis. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

10

 

26.0   DISCOUNTS.  

 
  OPTION A DISCOUNT PLAN    
  

        Standard Revenue Discounts.    During each monthly billing period of the Term, Customer shall be
eligible to receive one of the standard discounts set forth in the Standard Revenue Discount Schedule below, based upon Customer's total Contributory Charges invoiced under the Agreement (and any
other eligible separate Qwest Wholesale Services Agreement) during that month for Contributory Services. The applicable monthly discount will be applied against customer's domestic interstate ReQwest
Switchless Reseller Service usage. Other than the Product Minimum usage requirement set forth below, no revenue commitment is required under Option A to receive these eligible discounts. 

 
 

Standard Revenue Discount Schedule    
  

*

 
 

OPTION B DISCOUNT PLAN    
  

        Committed Revenue Discounts.    During each monthly billing period of the Initial Term, Customer shall
be eligible to a * discount. This discount will be applied against Customer's domestic Interstate ReQwest Switchless Reseller Service usage. 

        At
the expiration of the Initial Term, this Service Exhibit D1 shall continue on a month-to-month basis at standard revenue discounts (Option A) unless and until terminated
by either Party on thirty (30) calendar days prior written notice. 

27.0   PRODUCT MINIMUM USAGE REQUIREMENT.  

        Customer's Contributory Charges for the ReQwest Switchless Reseller Services must equal or exceed * per month (the "Product Minimum"). Customer acknowledges and
agrees that if, by the end of month twelve, Customer's Contributory Charges do not equal or exceed the Product Minimum, Qwest may, at Qwest's sole determination, upon thirty (30) calendar days written
notice to Customer, terminate this Service Exhibit D1 without further liability or obligation to Customer, except as may be otherwise set forth in the Agreement. 

28.0   SPECIAL RATES.  

        The
following rates will apply to special discounts specified in the tables below. The charges described below are not eligible for any further discount. 

*

 Special Rate Terms:  

* 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

11

   Exhibit D2  

	

 	 	ReQwest Blended

Switchless Reseller

Domestic Outbound Voice Services

*

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

1

 

	

 	 	ReQwest Blended

Switchless Reseller

Domestic Outbound Voice Services

*

        Interstate
and intrastate calls terminating within the Continental US are billed based upon originating state. 

Off-Shore:  

        * 

        Calls
terminating Off-Shore are billed based upon terminating state or region. 

        Federal
law prohibits Qwest from providing interLATA services in the states of Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South
Dakota, Utah, Washington, and Wyoming. Specifically, Qwest cannot provide interLATA long distance service originating in these states. 

        Interstate
and Intrastate billing increments: * 

        All
Directory Assistance Calls with be billed at * 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

2

 

	

 	 	ReQwest Blended

Switchless Reseller

Domestic Toll Free Service

*

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

3

 

	

 	 	ReQwest Blended

Switchless Reseller

Domestic Toll Free Service

* 

        Interstate
and intrastate calls originating and terminating within the continental US are billed based upon terminating state. 

Canada & Off-Shore:  

        * 

        Calls
originating in Canada and Off-Shore are billed based upon originating state or region. 

        Interstate
and Intrastate billing increments: * initial; * increments 

        Federal
law prohibits Qwest from providing interLATA services in the states of Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South
Dakota, Utah, Washington and Wyoming. Specifically, Qwest cannot provide interLATA 8XX service terminating in these states. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

4

 

	

 	 	ReQwest Switchless Reseller

International Termination Rates

*
6 pages 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

5

 

	

 	 	ReQwest Blended

Switchless Reseller

International Toll Free Service (ITFS) &

Universal International Freephone Number (UIFN)

*

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

6

 

	

 	 	ReQwest Blended

Switchless Reseller

Enhanced Toll Free Features

*

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

7

 

	

 	 	ReQwest Blended

Switchless Reseller

Domestic Calling Card Service

*

        Federal
law prohibits Qwest from providing interLATA services in the states of Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South
Dakota, Utah, Washington, and Wyoming. Specifically, Qwest cannot provide interLATA calling card service originating in these states. Calls originating in these states will be carried by Touch
America. 

        A
$1.00 surcharge will be applied per operator assisted call originating from the Continental United States in addition to any applicable metered charges for the call. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

8

 

	

 	 	ReQwest Switchless Reseller

US to International Calling Card Rates

*
8 pages 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

9

 

	

 	 	ReQwest Blended

Switchless Reseller

Int'l Origination Calling Card

*
2 pages 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

10

 

	

 	 	ReQwest Blended

Handback

*
4 pages 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

11

  

 
 

SERVICE EXHIBIT S
  METRO PRIVATE LINE SERVICE DESCRIPTION AND RATE SCHEDULE
  WHOLESALE SERVICES AGREEMENT    
  

1.0  Term.  

        If any Facility Minimum Service Term (as defined herein) for any Facility (as defined herein) ordered hereunder extends beyond the expiration of the Term of the
Agreement, it is the intention of the parties that, notwithstanding any such expiration of the Agreement, for this Service Exhibit S and the Agreement to remain in full force and effect but only as to
the Facilities so affected and only until the expiration of each applicable Facility Minimum Service Term. All other Facilities provisioned hereunder shall cease to be provisioned by Qwest as of the
latter of: (i) the expiration of the Term of the Agreement; or (ii) the expiration of the Facility's applicable Facility Minimum Service Term. During any period of extension of this
Service Exhibit S, Customer shall not be eligible to place any additional service orders for Metro Private Line Services, and all termination rights of Qwest under this Service Exhibit S and the
Agreement with respect to Facilities provisioned beyond the Term of the Agreement shall continue to apply. 

2.0  Metro Private Line Service Description.  

        Qwest will provide the Qwest Metro Private Line Service ("Service") in accordance with the Agreement, this Service Exhibit and, to the extent applicable, any
Qwest state tariff, Price List, Price Schedule, Administrative Guideline, and/or Catalog (hereinafter whether individually or together "Tariff") that governs Service in the state where Service is
provided. The Tariff is incorporated herein by this reference. Where any term or condition of this Agreement conflicts with the Tariff, the then current Tariff shall prevail. Qwest reserves the right
to modify the Tariff, prices or certain components of the Service. 

        The
Service provides dedicated, point-to-point, private line connections between two (2) points of termination. The Service may be provisioned either solely on the Qwest owned and
operated domestic fiber optic network or on a combination of Qwest owned and operated facilities and facilities owned and operated by a third party provider. Customer shall designate the two (2)
points of termination of the Service and the capacity parameters of the Service in a valid Qwest order form that is submitted by Customer and accepted by Qwest ("Order Form"). The Service will include
any entrance cable or drop wire to that point where provision is made for termination of Qwest's outside distribution network facilities at a suitable location at a Customer designated premises and
will be installed by Qwest to such point of termination. The Service has only one point of termination per Customer premises. Any additional terminations beyond such point of termination are the sole
responsibility of Customer. Qwest shall utilize third party facilities (hereinafter, "Off-Net Facilities") only with Customer's written authorization. Customer shall be billed directly by Qwest for
such Off-Net facilities, and shall hold harmless and indemnify Qwest from any loss or liability incurred by Qwest as a result of ordering Off-Net Facilities from any such third party provider.
Customer warrants that at least ten percent (10%) of the voice or data traffic it will route over the Qwest Metro Private Line shall be interstate in nature (i.e., shall terminate in a state other
than the state in which Qwest has provisioned the Metro Private Line Service). 

3.0  Submission of Service Orders.  

        In order for Qwest to provision the Service Exhibit S Services, Customer shall submit a complete and valid Service order requesting On-Net (as hereinafter
defined) Facilities in accordance with the terms of this Service Exhibit. Qwest reserves the right to reject any Customer Service order request 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

1

 

based on availability. Upon acceptance by Qwest of a duly executed Service order, Qwest shall provide to Customer those Facilities identified in the Service order. 

4.0  Obligations of Customer.  

        Customer shall perform those duties outlined herein, in the Agreement, and in the Service orders. 

5.0  Charges and Payment.  

        Charges for the Service shall be determined according to the pricing set forth herein. Recurring charges shall be invoiced by Qwest on a monthly basis in advance
and non-recurring charges shall be invoiced in arrears. If the Start of Service Date for any Facility falls on any day other than the first day of the month, the first invoice to Customer shall
consist of: (i) the pro-rata portion of the applicable monthly
recurring charge covering the period from the Start of Service Date to the first day of the subsequent month; and (ii) the monthly recurring charge for the following month. 

6.0  Provisioning of Metro Line Services.  

        6.1    Upon acceptance of a Service order, Qwest shall notify Customer of its target date for the delivery of each Facility (the
"Estimated Availability Date"). Any Estimated Availability Date given by Qwest to Customer shall be subject to Qwest's standard and expedited interval guidelines, as amended by Qwest from time to
time. Qwest shall use reasonable efforts to install each such Facility on or before the Estimated Availability Date, but the inability of Qwest to deliver a Facility by such date shall not be a
default under this Service Exhibit. If Qwest fails to make any Facility available within ninety (90) calendar days after acceptance by Qwest of the Service order with respect to such Facility (or such
greater time as is set forth in the interval guidelines). Customer's sole remedy shall be to cancel the Service order which pertains to such Facility by giving Qwest ten (10) calendar days written
notice prior to the Facility's delivery to Customer by Qwest; provided however, that Customer shall reimburse Qwest for any third party charges incurred by Qwest as a result of its efforts to install
the Facility. 

        6.2    Start of service for each Facility (the "Start of Service Date") shall begin on the date on which Customer accepts
delivery of such Facility. Qwest shall provide notice that a Facility is ready for acceptance by delivering to Customer a Circuit Acceptance Letter, confirming that the Facility is ready for
Customer's acceptance. If: (i) Customer fails to give written notice that the Facility is in material non-compliance with the applicable standard Qwest network specifications, as modified from time to
time by Qwest (attached hereto as Schedule S-1) (the "Specifications") within five (5) business days after Qwest sends Customer the Circuit Acceptance Letter; or (ii) Customer places live traffic on
the Facility after notification by Qwest that the Facility is available, then Customer shall be deemed to have accepted such Facility, and the Start of Service Date shall commence as of the fifth
(5th) day following the date the Circuit Acceptance Letter is sent to Customer by Qwest. Following notice by Customer of material non-compliance as set forth above, Qwest shall promptly take such
reasonable action as is necessary to correct any such non-compliance in the Facility and shall, upon correction, notify Customer of a new Start of Service Date. 

        6.3    Notwithstanding anything in Section 6.2 above, Customer may delay the Start of Service Date for any Facility for up to
thirty (30) calendar days from Qwest's Estimated Availability Date by written notice to Qwest at least three (3) business days prior to any applicable Estimated Availability Date. 

7.0  Rates.  

        7.1    Qwest shall provide the Facilities described below at the rates (the "Rates") set forth in Schedule S-2, subject to
availability from Qwest. The Rates vary depending on whether the Facilities are DS-1, DS-3 or OC-n. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

2

 

        7.2    Qwest reserves the right, upon thirty (30) calendar days prior written notice to Customer, to modify any of the Rates or
charges described in this Service Exhibit S. Notwithstanding any statements to the contrary contained in the Tariff, in the event of Regulatory Activity, Qwest reserves the right, at any time upon
written notice, to: (i) pass through to Customer all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or (ii) modify the rates, including any
rate guarantees, and/or other terms and conditions contained in the Agreement and/or the Tariff to reflect the impact of such Regulatory Activity. Qwest may adjust its rates or charges, or impose
additional rates and charges, in order to recover amounts it may be required by governmental or quasi-governmental authorities to collect from or pay to others to support statutory or regulatory
programs during the course of the Agreement. 

8.0  Facility Minimum Service Term.  

        8.1    This Agreement shall be effective upon the Effective Date and continue until the expiration (or termination) of the last
to expire (terminate) Order Form submitted pursuant to this Agreement. Upon expiration of any Order Form, such Order Form shall automatically renew on a month to month basis under the terms and
conditions of this Agreement and the then effective rates for the Service. The minimum service term for each On-Net facility order hereunder is (a) one (1) year for Service provided to Customer
in a multi-tenant building and (b) three (3) years for Service provided to Customer in a single-tenant building ("Minimum Service Term"). If Customer terminates this Agreement or a
particular On-Net Service facility prior to the conclusion of the term of the facility, or Qwest terminates this Agreement for Cause, Customer shall pay (a) for all accrued and unpaid charges
for the canceled facility provided through the effective date of such cancellation, plus (b) a cancellation charge of * of the balance of the monthly recurring charges (then in effect at the
time of cancellation) that otherwise would have become due for the unexpired portion of the applicable Minimum Service Term for the canceled facility, plus (c) * of the balance of the monthly
recurring charges (then in effect at the time of cancellation) that otherwise would have become due for the unexpired portion of the applicable term in excess of the Minimum Service Term for the
canceled facility. It is agreed that Qwest's damages shall be difficult, if not impossible, to ascertain if a On-Net facility is cancelled prior to the completion of its term, thus, the amounts set
forth herein are intended to establish liquidated damages in the event of cancellation and are not intended as a penalty. In addition to the foregoing, in the event Customer terminates a facility
prior to the end of the Facility Minimum Term, Customer shall be liable for any early termination fees charged by the Off-Net Facility provider. 

        8.2    Customer acknowledges that the Rates and charges described in Section 7 above are based on the commitment of
Customer to utilize the Facilities for a specified minimum period of time. Therefore, unless a Facility is terminated pursuant to Section 9.5 below ("Chronic Circuit Cancellation"), or this
Service Exhibit is terminated for Cause by Customer, Customer shall be liable for and shall pay to Qwest all Rates, fees and charges which accrue under this Service Exhibit for each Facility for the
entire Facility Minimum Service Term applicable to each such Facility, regardless of whether or not Customer utilizes all or any part of such Facility during all or any part of its applicable Facility
Minimum Service Term (the "Minimum Facility Charge"). Upon receipt by Qwest of a request to disconnect a Facility prior to the end of the applicable Facility Minimum Service Term, Qwest shall send
Customer a Circuit Disconnect Acknowledgement, confirming the request to disconnect the Facility and setting forth any early termination charges then due and payable. Upon termination of this Service
Exhibit for any reason other than a termination by Customer for Cause (as defined below), the total of all Minimum Facility Charges shall be at once due and payable by Customer, regardless of whether
or not all of the Facilities Minimum Service terms have expired, and may be collected by Qwest from Customer as a single amount. For purposes of this Service Exhibit S, Cause shall be defined
as a material breach of its obligations with respect to all or substantially all of the Metro Private Line Services provisioned hereunder not cured within thirty (30) days following written notice by
Customer. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

3

 

9.0  Outage Credits.  

        9.1    A Service outage ("Outage") occurs when a particular Service facility becomes unusable to Customer because of a failure
of one or more Qwest owned and operated facility components used to furnish Service under the Agreement. An Outage period starts upon verifiable notification by Customer to Qwest's Trouble Management
System, or, when indicated by network control information actually known to Qwest network personnel, whichever is earlier. An Outage period ends upon restoration of the affected facility as evidenced
by appropriate network tests performed by Qwest. 

        9.2    In the event of an Outage, the customer shall be entitled to a credit (the "Outage Credit") determined according to the
following formula: 

OUTAGE
CREDIT = 

Hours
of Outage - 2 hours x total monthly recurring charge of the particular affected facility

720 hours 

        9.3    The Outage Credit shall apply to the charges for the total mileage between end terminals of the particular facility
provided by Qwest hereunder affected by an Outage. However, if any portion of the affected facility remains beneficially used or useable by Customer between any intermediate terminals (where the
customer has installed drop and insert capability) or end terminals, the Outage Credit shall not apply to that pro-rata portion of the mileage. The length of each Outage shall be calculated in hours
and shall include fractional portions thereof. 

        9.4    All Outage Credits shall be credited on the next monthly invoice for the affected facility after receipt of Customer's
request for credit. The total of all Outage Credits applicable to or accruing in any given month shall not exceed the amount payable by Customer to Qwest for that same month for the facility or
service rendered unusable to Customer. Under no circumstances will Qwest be required to credit Customer in any twelve month period during the term of this Agreement charges in excess of the monthly
recurring charges for two (2) months of service for a particular facility. 

        9.5    In the event Customer experiences Chronic Outages with respect to any facility, Customer will be entitled to terminate
the affected facility without further obligation. Customer must provide Qwest with written notice following such Chronic Outages (a "Chronic Circuit Termination"). A facility is deemed to suffer from
Chronic Outages if such facility, measured over any thirty (30) consecutive day period, experiences: (a) more than five (5) related Outages or (b) more than forty eight (48)
aggregate hours of Outages. 

        9.6    The Outage Credit and Chronic Circuit Termination as described preceding will be the sole and exclusive remedy of
Customer in the event of any Outage or Chronic Outage and under no circumstance shall either be deemed a default under the Agreement or the Tariff. The remedies for interruptions or service
deficiencies of the Service set forth in this addendum are in lieu of, and not in addition to, any remedy or service level agreement provided in connection with any other Qwest service. 

        9.7    Service credits will not be available to Customer in cases in which the Services are unavailable as a result of (a) the
discontinuance of Service due to Customer's breach of this Agreement, (b) the acts or omissions of Customer, its employees, contractors or agents or its end users, (c) the failure or malfunction of
equipment, applications or systems not owned or controlled by Qwest, (d) circumstances or causes beyond the control of Qwest including instances of Force Majeure, (e) scheduled service maintenance,
alteration, or implementation, or (f) an Outage or other defect occurring beyond the demarcation point and/or in the facilities, power or equipment provided by anyone other than Qwest. Such credits
will be granted only if Customer affords Qwest full and free access to Customer's premises and equipment to make necessary repairs, maintenance, testing, etc. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

4

 

        9.8    Qwest will provide Customer reasonable notification of service-affecting activities that may occur in normal operation of
its business. Such activities may include, but are not limited to, equipment or facilities additions, removals or rearrangements, routine preventative maintenance and major switching machine
change-out. Generally, such activities are not individual customer service specific, they affect many customer services. No specific advance notification period is applicable to all service
activities. An Outage shall not be deemed to have occurred during such service-affecting activities. 

        9.9    Any Off-Net facilities will be subject to the SLAs provided by the carrier. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

5

  

 
 

SERVICE EXHIBIT S
  METRO PRIVATE LINE SERVICE DESCRIPTION AND RATE SCHEDULE
  WHOLESALE SERVICES AGREEMENT    
  

 
  SCHEDULE S-1
  TECHNICAL SPECIFICATIONS    
  

1.0  ADDITIONAL DEFINITIONS.  

        Inter Office Channel (IOC):    An Inter Office Channel refers to the Qwest Communications network between the points of presence
(POP). 

        Optical Carrier Level 1 (OC-1):    The optical signal that results from an optical conversion of an electrical STS-1 signal
(51.840 Mb/s). This signal forms the basis of the interface. 

        OC-3:    Optical Carrier level 3 signal operating at 115.520 Mb/s. 

        OC-12:    Optical Carrier level 12 signal transmitting at 622.080 Mb/s. 

        OC-48:    Optical Carrier level 48 signal transmitting at 2488.32 Mb/s. 

        Point of Presence (POP):    A physical location where a long distance carrier terminates lines before connecting to the local
exchange carrier, another carrier, or directly to a customer. 

        SONET Transport:    Facilities associated with carrying OC-1 or higher level signals. 

        Synchronous Transport Signal Level 1 (STS-1):    The basic logical building block electrical signal with a rate of 51.840 Mb/s. 

        Synchronous Transport Signal Level N (STS-N):    This electrical signal is obtained by byte interleaving N STS-1 signals
together. The rate of the STS-N is N times 51.840 Mb/s. 

        Terminating Multiplex (TM):    Provides the multiplex functions for multiplexing and demultiplexing between DS1 or higher signal
level and the SONET OC-N level. 

2.0  INTERCONNECT SPECIFICATIONS.  

        The Customer interconnection point of DS-1 & DS-3 signals at the Qwest (SPT) location will be at any industry standard (DSX-1) & (DSX-3) digital
cross-connect panels and will be referred to as Qwest Network Interface in this document. The DS-1 & DS-3 signals terminating at the Qwest digital cross-connect panels will meet the electrical
specifications as defined in AT&T Compatibility Bulletin (CB) No. 119, Issue 3, October, 1979. The Qwest Digital Network will be compatible with the Bell System hierarchical clock
synchronization methods and stratum levels as described in Bellcore Technical Advisory (GR436-Core). Customer equipment must also meet the interconnect specifications listed above and shall comply
with jitter requirements of AT&T Technical Reference PUB 63411. 

3.0  PERFORMANCE OBJECTIVES.  

        DS1, DS3, OC-3, OC-12, OC-48, OC-3c, OC-12c, and OC-48c circuit performance will be measured using two parameters: Availability and Error-Free Seconds. The
following assumptions apply to the derived data: (i) The circuits originate and terminate on the SONET OC-48 backbone; (ii) MTTR for
SONET equipment—2 hours; (iii) MTTR for fiber optic cable—12 hours (Bellcore Standard); and (iv) Cable cut rate—4.39/year/1,000 sheath miles (Bellcore
Standard). 

        Availability
is a measure of the relative amount of time during which the circuit is available for use. According to CCITT and ANSI definitions, unavailability begins when the Bit Error
Ratio (BER) 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

6

 

in each second is worse than 1.0 E-3 for a period of 10 consecutive seconds. The availability objective for all circuits between Qwest Network Interface points specified above is to provide
performance levels over a twelve (12) month period 99.95% of the time. 

        *

        Credits—Should Service Availability levels not be met, redress will apply. Credits will vary depending on the contracted
service. An outage will be recognized as having begun when a trouble ticket is open and terminated when the trouble ticket is closed. Some tickets may remain open after the problem has been resolved
in order to monitor the circuit; such tickets will be considered closed from an outage perspective once service has been restored. To request credit, a Qwest customer will have to contact its Account
Executive and provide necessary documentation. 

        The
following credit schedule applies for ON-Net services: 

        *

        Outages
attributable to incidental damage to or severance outside of fiber optic cable plant, or scheduled maintenance is excluded from the performance objective stated above. Error-Free
Seconds (EFS) and Error Seconds (ES) are the primary measure of error performance. An Error-Free Second is defined as any second in which no bit errors are received. Conversely, an Error Second is any
second in which one or more bit errors are received. 

4.0  SONET.  

        Synchronous Optical Network is a family of optical transmission rates and interface standards allowing internetworking of products from different vendors. Base
optical rate is 51.840 Mb/s. Higher rates are direct multiples. 

5.0  ACCEPTANCE CRITERIA.  

        The acceptance criteria for DS1, DS3, OC-3, OC-12, OC-48, OC-3c, OC-12c, and OC-48c circuits between Qwest Network Interface points is to provide the performance
levels shown below during a 60 minute test period. If no errors are observed during the first 15 minutes of the test, the facility may be considered acceptable. Access connections to
customer locations will be tested in accordance with Bell Publication 62508. The tables below are based on QCC owned fiber optic network only and on the Bellcore Specifications of the SONET
delivery of DS1, DS3, OC-3, OC-12, OC-48, OC-3c, OC-12c, and OC-48c directly off the SONET Backbone. If the DS1, DS3, OC-3, OC-12, OC-48, OC-3c, OC-12c, and OC-48c service is delivered at the STS1
level then the general performance objectives fall into the industry standard. 

	Circuits
 
	 	EFS
	 	BER

	DS1	 	99.95	%	10-12
	DS3-OC48	 	99.95	%	10-15

SCHEDULE S-2

PRICING  

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

7

   Exhibit S2  

Qwest  

        * 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

1

Exhibit S3  

Qwest  

Qwest Metro Private Line

Exhibit S3  

	Tier
 
	 	Locations

	A	 	Chicago, Cincinnati, Cleveland, Columbus, Detroit, Indianapolis,
	B	 	Pittsburgh, Albany, Baltimore, Boston, Newark, New York City, Philadelphia, Washington D.C., White Plains
	C	 	Los Angeles, Orange County, Sacramento, San Diego, San Francisco, San Jose
	D	 	Kansas City, Austin, Dallas/Fort Worth, Houston, San Antonio, St. Louis,

*    CERTAIN
INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

1

  

 
  SERVICE EXHIBIT X1
  EXPRESS SeLECt SERVICE DESCRIPTION
  WHOLESALE SERVICES AGREEMENT    
    

1.0  DISCOUNT OPTIONS.  

        Customer has selected the following discount option: 

	N/A
	 	Option A: Standard Revenue Discount Option; or
	
XX
	
 	

Option B: Committed Revenue Discount Option

2.0  SERVICE PROVISIONING AND RATES.  

        Qwest agrees to provide the Express SeLECt Terminating Switched Services set forth in this Service Exhibit, in accordance with the Agreement and subject to the
terms and conditions set forth in this
Service Exhibit. Federal law prohibits Qwest from providing the Services set forth in this Exhibit in Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon,
South Dakota, Utah, Washington, and Wyoming (i.e., voice and data services that originate in such states, private line with one end point in those states, or toll free service that terminates in such
states) until Qwest has obtained authorization to provide such services in those states. 

        Domestic
terminating interstate rates are per Local Access and Transport Area ("LATA") and are for LATA-wide termination. Domestic terminating intrastate rates are per state and are for
state-wide termination. For the purposes of billing the appropriate territory, the OCN number of the terminating carrier will be used as set forth in Exhibit X3. Any changes to the OCN numbers set
forth in Exhibit X3 will not be reported to Customer by Qwest; however, Qwest will produce a copy of the latest OCN numbers in its records to Customer upon request. For the purposes of determining
each call's jurisdiction, the originating and terminating information present in the call stream will be evaluated. In the event that either the originating or terminating information is not available
to Qwest's billing system, the classification of the call, for rating purposes, will default to the interstate classification. To the extent that calls are defaulted to the interstate classification,
and to the extent Customer's traffic of this nature includes intrastate traffic, Customer shall provide to Qwest in writing, on a monthly basis, the "Percentage of Inter/Intra-state Usage" on a
state-by-state basis, by LEC, for the traffic terminated by Qwest hereunder. 

        Express
SeLECt interstate and intrastate rates set forth in Rate Exhibit X2 are shown in terms of full minutes and are billed in * increments. Qwest reserves the right to charge
excessive quantities (*) of short duration calls (*) a minimum of * per answered call. The rates set forth Rate Exhibit X2 are before discount. Discounts, if any, are set forth in Section 6. All
domestic rates and charges are subject to change upon thirty (30) calendar days written notice to Customer. 

        International
rates are set forth as for country or city termination as specified in Rate Exhibit X2. If an international call terminates to a city, which has any type of specific city
code rate, the call will be rated according to the city's rate for that type of termination and not the associated country's rate. Mobile city areas that are rated differently than the associated
countries shall also be set forth as city codes. From time to time, Qwest may add specific city code rates for cities not set forth above, and the IODD Services shall be provided based upon such
rates. Express SeLECt International Termination Service rates set forth in Rate Exhibit X2 are shown in terms of full minutes and are billed in * increments with an initial * increment. Carrier
Canadian Terminating Service rates are per NPA and are for NPA-wide termination. Carrier Canadian Terminating Service rates set forth in Rate Exhibit X2 are shown in terms of full minutes and are
billed in * increments with an initial * second increment. Mexican rates are per Mexican Rate Step or city code and are for Rate Step-wide or city code-wide 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

1

 

termination. Mexican Terminating Service rates set forth in Rate Exhibit X2 are shown in terms of full minutes and are billed in * increments. International rates and charges, including Mexican and
Canadian, are subject to change upon five (5) calendar days notice. Service availability is subject to the availability of facilities to and in the particular countries. 

        Directory
Assistance rates are per NPA and are valid NPA-wide. Carrier Directory Assistance Termination rates set forth in Rate Exhibit X2 are shown on a per call basis and are billed
per call. 

        Rate
decreases, if any, in Qwest's sole discretion, shall be effective immediately upon written notification to Customer or upon an effective date set forth by Qwest in such
notification. All rates are subject to change immediately, with no prior notice to Customer, in the event there are mandated surcharges imposed by a federal, state or governmental agency. Further,
notwithstanding any statements to the contrary contained in the Tariff, in the event of Regulatory Activity, Qwest reserves the right, at any time upon written notice, to: (i) pass through to Customer
all, or a portion of, any charges or surcharges directly or indirectly related to such Regulatory Activity; or (ii) modify the rates, including any rate guarantees, and/or other terms and conditions
contained in the Agreement and/or the Tariff to reflect the impact of such Regulatory Activity. Qwest may adjust its rates or charges, or impose additional rates and charges, in order to recover
amounts it may be required by governmental or quasi-governmental authorities to collect from or pay to others to support statutory or regulatory programs during the course of the Agreement. 

3.0  ADDITIONAL TERMINATION RIGHTS.  

        3.1  Discount Option A Additional Termination Rights.    If Customer has selected Discount Option A, then in
addition to the termination rights set forth in the Agreement, Customer may terminate this Service Exhibit X1 without liability (other than for charges accrued but unpaid as of the termination date)
upon thirty (30) calendar days prior written notice. 

        3.2  Discount Option B Additional Termination Rights.    If Customer has selected Discount Option B, then in
addition to the termination rights set forth in the Agreement, Customer may terminate this Service Exhibit X1 without liability (other than for charges accrued but unpaid as of the termination date)
upon thirty (30) calendar days prior written notice if: 

          (i)  Customer
has: (x) satisfied the Revenue Commitment in full; and (y) met more than half of its Initial Term requirement; 

        (ii)  the
Services provisioned under this Service Exhibit X1 are the subject of service outages or interruptions accumulating one hundred twenty (120) hours or more over any
period of one hundred eighty (180) consecutive calendar days; or 

        (iii)  Qwest
materially and adversely changes the Services description or the Tariff terms applicable to this Service Exhibit X1; provided that written notice of such
termination is delivered to Qwest within thirty (30) calendar days of the effective date of such material adverse change. If Customer does not deliver such notice to Qwest within the specified period,
Customer will be deemed to have waived its right to terminate this Service Exhibit X1. 

4.0  ROUNDING.  

        All Express SeLECt Services, excluding Directory Assistance, utilize "bulk rounding." For the purposes of this Service Exhibit X1 bulk rounding is defined as
carrying over the 3rd and 4th place amounts of a call charge to the next call, and continuing to do so until * is accrued. When this has 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

2

 

occurred, the cent is applied to the next call. In addition, these Express SeLECt Services employ whole call rounding, which means that all calls are rounded only once, as opposed to once for each
element (e.g. initial and incremental). 

5.0  POINT(S) OF MEET.  

        Customer is responsible for all access and related costs of dedicated facilities to connect to Qwest's nearest applicable meet point. Meetpoints available include
the Qwest's DMS250 switch sites. In addition to Qwest's switch sites, Customer may meet Qwest at each Qwest-owned voice POP site available at the time of Customer's request, subject to capacity at
that site and to Qwest's agreement. The Express SeLECt Intrastate termination, Canadian, Mexican, International, and Directory Assistance rates set forth in Rate Exhibit X2 will apply for all usage
that meets the Qwest network at any of Qwest's switch or POP sites. 

6.0  DISCOUNTS.  

OPTION A DISCOUNT PLAN  

        Standard Revenue Discounts.    During each monthly billing period of the Term, Customer shall be
eligible to receive one of the standard discounts set forth in the Standard Revenue Discount Schedule below, based upon Customer's total Contributory Charges invoiced under the Agreement (and any
other eligible separate Qwest Wholesale Services Agreement) during that month for Contributory Services. The applicable monthly discount will be applied against Customer's domestic interstate Express
SeLECt Terminating Switched Service usage. Other than the Minimum Facility Utilization requirement set forth below, no revenue commitment is required under Option A to receive these eligible
discounts. 

Standard Revenue Discount Schedule  

        * 

OPTION B DISCOUNT PLAN  

        Committee Revenue Discounts.    During each monthly billing period of the Initial Term, Customer shall
receive * discount. This discount will be applied against Customer's domestic interstate Express SeLECt Terminating Switched Service usage. At the expiration of the Initial Term, this Service Exhibit
X1 shall continue on a month-to-month basis at standard revenue discounts (Option A) unless and until terminated by either Party on thirty (30) calendar days prior written notice. 

7.0  MINIMUM FACILITY USAGE REQUIREMENT.  

        Following a one time ramp up period of the first three billing months after the Effective Date (the "Ramp Up Period"), Customer must meet the following minimum
monthly requirement per each DS-1 circuit or the equivalent thereof (the "Circuits"): * 

        Originating
Service provisioned by Qwest under the Agreement (the "Minimum Facility Utilization"). If Customer fails to meet or exceed the Minimum Facility Utilization in any monthly
billing period after the Ramp Up Period, Qwest reserves the right to either: (i) charge Customer an underutilization fee equal to * for each Circuit that was under the Minimum Facility Utilization; or
(ii) terminate the underutilized Circuit. 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

3

   Exhibit X2  

	

 	 	Express SeLECt

Facility-Based Carrier

Intrastate Voice Termination

*
4 pages 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

1

 

	

 	 	Qwest Express

Carrier International Termination Rates

*
7 pages 

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

2

 

	

 	 	Express SeLECt

Facility-Based Carrier

Directory Assistance

*

*
 CERTAIN INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS.

3

Exhibit X3  

SERVICE EXHIBIT X3

Express SeLECt Terminating OCN Classification

WHOLESALE SERVICES AGREEMENT  

*

*    CERTAIN
INFORMATION IN THIS EXHIBIT HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION. CONFIDENTIAL TREATMENT HAS BEEN REQUESTED WITH RESPECT TO THE OMITTED PORTIONS. 

1 

QuickLinks

SERVICE EXHIBIT C1 QWEST EXPRESS 8XX ORIGINATING SERVICE DESCRIPTION WHOLESALE SERVICE AGREEMENT

OPTION A DISCOUNT PLAN

ATTACHMENT A

File Format for Submitting Call Completion Files

ATTACHMENT B

Instruction for submitting you monthly call completion files

SERVICE EXHIBIT D1 REQWEST SWITCHLESS RESELLER SERVICE DESCRIPTION WHOLESALE SERVICES AGREEMENT

OPTION A DISCOUNT PLAN

Standard Revenue Discount Schedule

OPTION B DISCOUNT PLAN

SERVICE EXHIBIT S METRO PRIVATE LINE SERVICE DESCRIPTION AND RATE SCHEDULE WHOLESALE SERVICES AGREEMENT

SERVICE EXHIBIT S METRO PRIVATE LINE SERVICE DESCRIPTION AND RATE SCHEDULE WHOLESALE SERVICES AGREEMENT

SCHEDULE S-1 TECHNICAL SPECIFICATIONS

SERVICE EXHIBIT X1 EXPRESS SeLECt SERVICE DESCRIPTION WHOLESALE SERVICES AGREEMENT

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