Document:

EX-10.16

 Exhibit 10.16 
 AMENDMENT NUMBER ONE 
 TO THE 

WEST CORPORATION NONQUALIFIED DEFERRED COMPENSATION PLAN 
 (as amended and restated effective December 29, 2011) 

WHEREAS, West Corporation, a Delaware corporation (the “Company”), has heretofore adopted and maintains a nonqualified
deferred compensation plan known as the “West Corporation Nonqualified Deferred Compensation Plan,” as amended and restated effective December 29, 2011 (the “Plan”); 

WHEREAS, the Company has reserved the power to amend the Plan in certain respects; and 

WHEREAS, the Board of Directors of the Company has authorized the amendment of the Plan to specify the methods for participants in
the Plan to provide for the payment of the applicable tax withholding amounts due in connections with distributions. 
 NOW
THEREFORE, pursuant to the power of amendment contained in Article VIII of the Plan, the Plan is hereby amended as follows: 

1. Effective January 1, 2012, Section 6.5 of the Plan is hereby amended and restated in its entirety as follows: 

“6.5 Taxes. All distributions hereunder shall be subject to applicable withholding of federal, state and local income,
employment and other taxes as determined by the Plan Administrator, and the Employer shall have the right to require, prior to making any such distribution, payment by the Participant of the amounts required to be withheld or paid in connection with
such distribution. The Participant may satisfy any such withholding obligation by one of (or a combination) of the following means: (a) making a cash payment to the Employer, (b) authorizing the Company to withhold cash from any cash
distribution to the Participant under the Plan and/or (c) to the extent the withholding obligation arises from the 

 
distribution of the Common Stock (the extent of the tax withholding obligation to be allocated to the distribution of Common Stock to be pro-rated between cash and Common Stock based on the
relative fair market values distributed), to withhold Common Stock which would otherwise be delivered to Participant having an aggregate fair market value (as determined by the Plan Administrator by whatever means or method as the Plan
Administrator, in the good faith exercise of its discretion, shall at such time deem appropriate), determined as of the date the obligation to withhold or pay taxes arises in connection with the Common Stock distribution, equal to the amount
necessary to satisfy any such obligation (but, in the case of Common Stock, not in excess of the applicable minimum statutory withholding rate). If benefits credited to a Participant under the Plan are subject to withholding taxes prior to the date
on which such benefits are distributed, the Employer shall either withhold such taxes from other compensation payable to the Participant or reduce the Participant’s Plan benefit by the amount of such withholding taxes.” 

  
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 IN WITNESS WHEREOF, the Company has caused this instrument to be executed by its duly
authorized agent on this 10th day of January, 2012. 
  

			
	 WEST CORPORATION

		
	 By
	 	 /s/ Nancee R. Berger

	 Name:
	 	Nancee R. Berger
	 Title:
	 	President and Chief Operating Officer

  
 3EX-10.40

 Exhibit 10.40 
 Name of Grantee: Todd Strubbe 
 WEST CORPORATION 

Amended and Restated Restricted Stock Award and Special Bonus Agreement 
 West Corporation 
 11808 Miracle Hills Drive 

Omaha, Nebraska 68154 
 Attention: Mr. David
Mussman 
 Ladies and Gentlemen: 
 The
undersigned Grantee (i) acknowledges receipt of an award (the “Award”) of restricted stock from West Corporation, a Delaware corporation (the “Company”), under the Company’s 2006 Executive Incentive Plan
(the “Plan”), subject to the terms set forth below and in the Plan, a copy of which Plan, as in effect on the date hereof, is attached hereto as Exhibit A; and (ii) agrees with the Company as follows: 

1. Effective Date. Grantee and the Company entered into a Restricted Stock Award and Special Bonus Agreement (the
“Original Agreement”) effective as of December 30, 2009, which is the date of grant of the Award (the “Grant Date”). Grantee and the Company have entered into this Amended and Restated Restricted Stock Award
and Special Bonus Agreement (the “Agreement”) as of February 14, 2012 (but effective as of the Grant Date) to amend and restate the Original Agreement in its entirety to modify the terms and condition upon which a portion of
the Award shall become vested. 
 2. Shares Subject to Award. The Award consists of a total of 400,000 shares (the
“Shares”) of Common Stock, par value $0.001 per share, of the Company (“Stock”) with a fair market value on the Grant Date of $8.14 per Share and $3,256,000 in the aggregate. Of the Shares subject to the Award:

 A. 33.33% of the Shares shall be “Tranche 1 Shares”; 

B. 22.22% of the Shares shall be “Tranche 2 Shares”; and 

C. 44.45% of the Shares shall be “Tranche 3 Shares.” 

The Grantee’s rights to the Shares are subject to the restrictions described in this Agreement and the Plan (which is incorporated
herein by reference with the same effect as if set forth herein in full) in addition to such other restrictions, if any, as may be imposed by law. 
 3. Nontransferability of Shares. The Shares acquired by the Grantee pursuant to this Agreement shall not be sold, transferred, pledged, assigned or otherwise encumbered or disposed of except as
provided in the Stockholder Agreement dated as of October 24, 2006 among the Grantee, the Company, certain of the Company’s subsidiaries and certain of the Company’s stockholders (the “Stockholder Agreement”).

  
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 4. Forfeiture Risk. If the Grantee’s Employment with the Company and its
subsidiaries ceases for any reason, including death, then (subject to any contrary provision of this Agreement or any other written agreement between the Company and the Grantee with respect to vesting and termination of Shares granted under the
Plan) any and all outstanding and unvested Shares acquired by the Grantee hereunder shall be automatically and immediately forfeited. The Grantee hereby (i) appoints the Company as the attorney-in-fact of the Grantee to take such actions as may
be necessary or appropriate to effectuate a transfer of the record ownership of any such shares that are unvested and forfeited hereunder, (ii) agrees to deliver to the Company, as a precondition to the issuance of any certificate or
certificates with respect to unvested Shares hereunder, one or more stock powers, endorsed in blank, with respect to such Shares, and (iii) agrees to sign such other powers and take such other actions as the Company may reasonably request to
accomplish the transfer or forfeiture of any unvested Shares that are forfeited hereunder. 
 5. Certificates. The
Company will issue the Grantee a certificate representing the Shares. If unvested Shares are held in book entry form at any time thereafter, the Grantee agrees that the Company may give stop transfer instructions to the depositary, stock transfer
agent or other keeper of the Company’s stock records to ensure compliance with the provisions hereof. 
 6. Vesting of
Shares. The Shares acquired hereunder shall vest during the Grantee’s Employment by the Company or its subsidiaries in accordance with the provisions of this Section 6 and applicable provisions of the Plan, as follows: 

A. Tranche 1: The Tranche 1 Shares will vest as follows: 

20% on and after December 30, 2010; 

20% on and after December 30, 2011; 

20% on and after December 30, 2012; 

20% on and after December 30, 2013; and 

20% on and after December 30, 2014. 
 Notwithstanding the above, 100% of a Grantee’s outstanding and unvested Tranche 1 Shares shall vest immediately upon a Change of Control. 

B. Tranche 2 and Tranche 3: The Tranche 2 Shares and the Tranche 3 Shares will vest 100% on the earlier of
(i) December 30, 2014 and (ii) a Change of Control. 
 Notwithstanding the foregoing (but subject to any contrary provision of
this Agreement or any other written agreement between the Company and the Grantee with respect to vesting and termination of Shares granted under the Plan), no Shares shall vest on any date specified above unless the Grantee’s Employment with
the Company or its subsidiaries is then, and since the Grant Date has been, continuous. 

  
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 7. Non-Competition Provisions. In consideration of the granting of Shares pursuant
to this Agreement and the Plan, the Grantee hereby agrees to the following terms and conditions: 
 A. In order to better protect
the goodwill of the Company and to prevent the disclosure of the Company’s trade secrets and confidential information and thereby help ensure the long-term success of the business, the Grantee, without prior written consent of the Company, will
not engage in any activity or provide any services, whether as a director, manager, supervisor, employee, adviser, consultant or otherwise, for a period of one (1) year following the date of the Grantee’s termination of Employment with the
Company, in connection with the development, advertising, promotion, or sale of any service which is the same as or similar to or competitive with any services of the Company (including both existing services as well as services known to the
Grantee, as a consequence of the Grantee’s Employment with the Company, to be in development): 
 1. with respect to which
the Grantee’s work has been directly concerned at any time during the one (1) year preceding termination of Employment with the Company; or 
 2. with respect to which during that period of time the Grantee, as a consequence of the Grantee’s job performance and duties, acquired knowledge of trade secrets or other confidential information of
the Company. 
 For purposes of this Section 7, it shall be conclusively presumed that Grantee has knowledge or information that Grantee
was directly exposed to through actual receipt or review of memos or documents containing such information, or through actual attendance at meetings at which such information was discussed or disclosed. 

B. The provisions of this Section 7 are not in lieu of, but are in addition to the continuing obligation of the Grantee (which
Grantee hereby acknowledges) to not use or disclose the Company’s trade secrets and confidential information known to the Grantee until any particular trade secret or confidential information becomes generally known (through no fault of the
Grantee), whereupon the restriction on use and disclosure shall cease as of that time. Information regarding services in development, in test marketing or being marketed or promoted in a discrete geographic region, which information the Company is
considering for broader use, shall not be deemed generally known until such broader use is actually commercially implemented. 

C. By acceptance of any Shares granted under this Agreement and the terms of the Plan, the Grantee acknowledges that if Grantee does not
comply with Section 7.A or 7.B, the Company will be entitled to injunctive relief to compel such compliance. The Grantee acknowledges that the harm caused to the Company by Grantee’s breach or anticipated breach of Section 7.A or 7.B
is by its nature irreparable because, among other things, it is not readily susceptible of proof as to the monetary harm that would ensue. The Grantee consents that any interim or final equitable relief entered by a court of competent jurisdiction
shall, at the request of the Company, be entered on consent and enforced by any court having jurisdiction over the Grantee, without prejudice, to any right either party may have to appeal from the proceedings which resulted in any grant of such
relief. 

  
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 D. If any of the provisions contained in this Section 7 shall for any reason, whether
by application of existing law or law which may develop after the Grantee’s acceptance of an offer of the granting of Shares, be determined by a court of competent jurisdiction to be overly broad as to scope of activity, duration, or territory,
the Grantee agrees to join the Company in requesting such court to construe such provision by limiting or reducing it so as to be enforceable to the maximum extent compatible with then applicable law. If any one or more of the terms, provisions,
covenants, or restrictions of this Section 7 shall be determined by a court of competent jurisdiction to be invalid, void or unenforceable, then the remainder of the terms, provisions, covenants and restrictions of this Section 7 shall
remain in full force and effect and shall in no way be affected, impaired or invalidated. 
 8. Representations and
Warranties of the Grantee. The Grantee represents and warrants that: 
 A. Authorization. The Grantee has full legal
capacity, power, and authority to execute and deliver this Agreement and to perform the Grantee’s obligations hereunder. This Agreement has been duly executed and delivered by Grantee and is the legal, valid, and binding obligation of Grantee
enforceable against Grantee in accordance with the terms hereof. 
 B. No Conflicts. The execution, delivery, and
performance by the Grantee of this Agreement and the consummation by the Grantee of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or
regulation to which the Grantee is subject, (ii) violate any order, judgment or decree applicable to the Grantee, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to
which the Grantee is a party or by which the Grantee is bound. 
 C. Review, etc. The Grantee has thoroughly reviewed this
Agreement in its entirety. The Grantee has had an opportunity to obtain the advice of counsel (other than counsel to the Company or its Affiliates) prior to executing this Agreement, and fully understands all provisions of the Plan and this
Agreement. 
 D. Investment Intent. The Grantee is acquiring the Shares solely for the Grantee’s own account for
investment and not with a view to or for sale in connection with any distribution of the Shares or any portion thereof and not with any present intention of selling, offering to sell or otherwise disposing of or distributing the Shares or any
portion thereof in any transaction other than a transaction exempt from registration under the Securities Act. The Grantee further represents that the entire legal and beneficial interest of the Shares is being acquired, and will be held, for the
account of the Grantee only and neither in whole nor in part for any other person. 

  
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 E. Information Concerning the Company. The Grantee is aware of the Company’s
business affairs and financial condition and has acquired sufficient information about the Company to reach an informed and knowledgeable decision to acquire the Shares. The Grantee further represents and warrants that the Grantee has discussed the
Company and its plans, operations and financial condition with its officers, has received all such information as the Grantee deems necessary and appropriate to enable the Grantee to evaluate the financial risk inherent in acquiring the Shares and
has received satisfactory and complete information concerning the business and financial condition of the Company in response to all inquiries in respect thereof. 
 F. Capacity to Protect Interests. The Grantee has either (i) a preexisting personal or business relationship with the Company or any of its officers, directors, or controlling persons,
consisting of personal or business contacts of a nature and duration to enable the Grantee to be aware of the character, business acumen and general business and financial circumstances of the person with whom such relationship exists, or
(ii) such knowledge and experience in financial and business matters as to make the Grantee capable of evaluating the merits and risks of an investment in the Shares and to protect the Grantee’s own interests in the transaction, or
(iii) both such relationship and such knowledge and experience. 
 9. Company Representations. 

A. Authorization. The Company has full legal capacity, power, and authority to execute and deliver this Agreement and to perform
the Company’s obligations hereunder. This Agreement has been duly executed and delivered by the Company and is the legal, valid, and binding obligation of the Company enforceable against the Company in accordance with the terms hereof.

 B. No Conflicts. The execution, delivery, and performance by the Company of this Agreement and the consummation by the
Company of the transactions contemplated hereby will not, with or without the giving of notice or lapse of time, or both (i) violate any provision of law, statute, rule or regulation to which the Company is subject, (ii) violate any order,
judgment or decree applicable to the Company, or (iii) conflict with, or result in a breach of default under, any term or condition of any agreement or other instrument to which the Company is a party or by which the Company is bound.

 10. Other Agreements. Grantee acknowledges and agrees that the Shares are subject to the Stockholder Agreement and to
the Registration Rights and Coordination Agreement and the transfer and other restrictions, rights, and obligations set forth in those agreements. By executing this Agreement, Grantee becomes a party to and bound by the Stockholder Agreement and the
Registration Rights and Coordination Agreement (as defined in the Stockholder Agreement) as a Manager (as such term is defined in those agreements), without any further action on the part of Grantee, the Company, or any other person. 

11. Legend. Any certificates representing Shares shall contain a legend substantially in the following form, in addition to any
legends which may be required by the Stockholder Agreement or by the Registration Rights and Coordination Agreement: 

  
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 THE TRANSFERABILITY OF THIS CERTIFICATE AND THE SHARES OF STOCK REPRESENTED HEREBY ARE
SUBJECT TO THE TERMS AND CONDITIONS (INCLUDING FORFEITURE) OF THE COMPANY’S 2006 EXECUTIVE INCENTIVE PLAN AND A RESTRICTED STOCK AWARD AGREEMENT ENTERED INTO BETWEEN THE REGISTERED OWNER AND WEST CORPORATION. COPIES OF SUCH PLAN AND AGREEMENT
ARE ON FILE IN THE OFFICES OF WEST CORPORATION. 
 Upon the request of the Grantee, as soon as practicable following the vesting of any such
Shares the Company shall cause a certificate or certificates covering such Shares, without the aforesaid legend, to be issued and delivered to the Grantee. If any Shares are held in book-entry form, the Company may take such steps as it deems
necessary or appropriate to record and manifest the restrictions applicable to such Shares. 
 12. Dividends, etc. The
Grantee shall be entitled to (i) receive any and all dividends or other distributions paid with respect to those vested and unvested Shares of which the Grantee is the record owner on the record date for such dividend or other distribution, and
(ii) subject to the terms of the Stockholder Agreement, vote any Shares of which the Grantee is the record owner on the record date for such vote; provided, however, that any property (other than cash) distributed with respect to a share
of Stock (the “Associated Share”) acquired hereunder, including without limitation a distribution of Stock by reason of a stock dividend, stock split or otherwise, or a distribution of other securities with respect to an Associated
Share, shall be subject to the restrictions of this Agreement in the same manner and for so long as the Associated Share remains subject to such restrictions, and shall be promptly forfeited if and when the Associated Share is so forfeited; and
further provided, that the Administrator may require that any cash distribution with respect to the Shares other than a normal cash dividend be placed in escrow or otherwise made subject to such restrictions as the Administrator deems
appropriate to carry out the intent of the Plan. Any amount so placed in escrow shall be paid to the Grantee promptly upon the vesting, if any, of the Associated Shares. References in this Agreement to the Shares shall refer, mutatis mutandis, to
any such restricted amounts. 
 13. Sale of Vested Shares. The Grantee understands that the sale of any Share, once it
has vested, will remain subject to (i) satisfaction of applicable tax withholding requirements, if any, with respect to the vesting or transfer of such Share; (ii) the completion of any administrative steps (for example, but without
limitation, the transfer of certificates) that the Company may reasonably impose; (iii) applicable requirements of federal and state securities laws; and (iv) the terms and conditions of the Stockholder Agreement to the extent that they
are then in effect. 
 14. Certain Tax Matters and Special Bonus. The Grantee expressly acknowledges the following:

 A. The Grantee has been advised to confer promptly with a professional tax advisor to consider whether the Grantee should make
a so-called “83(b) election” with respect to the Shares. Any such election, to be effective, must be made in accordance with applicable regulations and within thirty (30) days following the date of this Award and the Grantee must
provide the Company with a copy of the 83(b) election prior to filing. The Company has made no recommendation to the Grantee with respect to the advisability of making such an election. 

  
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 B. The award or vesting of the Shares acquired hereunder, and the payment of dividends with
respect to such Shares, may give rise to “wages” subject to withholding. Except to the extent provided in Section 14.C below, the Grantee expressly acknowledges and agrees that his or her rights hereunder are subject to his or her
promptly paying to the Company in cash (or by such other means as may be acceptable to the Company in its discretion), all taxes required to be withheld in connection with such award, vesting or payment. The Administrator shall, at the election of
the Participant, hold back shares of Stock from an Award or permit a Participant to tender previously owned shares of Stock in satisfaction of tax withholding requirements (but not in excess of the applicable minimum statutory withholding rate).

 C. The Company hereby agrees that if, and only if, the Grantee makes a timely 83(b) election with respect
to all of the Shares, the Company will pay to the Grantee a special bonus (the “Special Bonus”) in an amount that after reduction for all taxes with respect to such Special Bonus equals the amount of the income tax due in respect of
the Shares as a result of the filing of such 83(b) election; provided, that to the extent any Special Bonus would be considered “deferred compensation” for purposes of Section 409A of the Code, the manner and time of payment,
and the provisions of this subsection C, shall be adjusted to the extent necessary (but only to the extent necessary) to comply with the requirements of Section 409A with respect to such payment so that the payment does not give rise to the
interest or additional tax amounts described at Section 409A(a)(1)(B) or Section 409A(b)(4) of the Code (the “Section 409A penalties”); and further provided, that if, notwithstanding the immediately preceding proviso, the
Special Bonus cannot be made to conform to the requirements of Section 409A of the Code, the amount of the Special Bonus shall be determined without regard to any gross-up for the Section 409A penalties. The Company shall apply a portion
of any Special Bonus to satisfy in full any required withholding or other taxes required to be withheld in connection with the Award or such Special Bonus and shall pay the remaining portion on or prior to April 15th of the year following the year of the Grant Date. 

15. Definitions. The initially capitalized term Grantee shall have the meaning set forth on the first page of this Agreement; initially
capitalized terms not otherwise defined herein shall have the meaning provided in the Plan and the Stockholder Agreement, and, as used herein, the following terms shall have the meanings set forth below: 

“Affiliate” shall mean, with respect to any Person, any other Person directly or indirectly controlling, controlled by or under
common control with such Person. 
 “Cause” has the meaning set forth in the Plan. 

“Change of Control” has the meaning set forth in the Stockholder Agreement. 

“Employment” has the meaning set forth in the Plan. 

  
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 “Good Reason” means without the Grantee’s express written consent, the
occurrence of any of the following events: (1) either (i) a reduction in any material respect in the Grantee’s position(s), duties or responsibilities with the Company, or (ii) an adverse change in the Grantee’s reporting
responsibilities, titles or offices with the Company, other than, for purposes of clauses (i) and (ii), a reduction or adverse change attributable to the fact that the Company is no longer a publicly-held company; (2) a reduction of 10
percent (10%) or more in the Grantee’s rate of annual base salary; (3) any requirement of the Company that the Grantee be based more than 50 miles from the facility where the Grantee is based on the date of grant; or (4) the
failure of the Company to provide the Grantee with target bonus opportunities and employee benefits (excluding equity-based compensation, equity-based benefits and nonqualified deferred compensation) that are substantially comparable in the
aggregate to the target bonus opportunities and employee benefits provided to the Grantee by the Company and its affiliated companies immediately prior to the date of grant; provided, however, that an isolated, insubstantial and inadvertent action
taken in good faith and which is remedied by the Company or any of its affiliated companies promptly after receipt of notice thereof given by the Grantee shall not constitute Good Reason. 

“Person” shall mean any individual, partnership, corporation, association, trust, joint venture, unincorporated organization or
other entity. 
 “Vest” as used herein with respect to any Share means the lapsing of the restrictions described
herein with respect to such Share. 
 16. General. For purposes of this Agreement and any determinations to be made by
the Administrator or Compensation Committee, as the case may be, hereunder, the determinations by the Administrator or Compensation Committee, as the case may be, shall be binding upon the Grantee and any transferee. 

[Remainder of the page intentionally left blank] 

  
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		 		 	Very truly yours,
			
		 		 	 /s/ Todd Strubbe

		 		 	Todd Strubbe

 Dated: February 14, 2012 
 The foregoing Restricted Stock 
 Award and Special Bonus Agreement is hereby
accepted: 
 WEST CORPORATION. 

	
	
	/s/ Thomas Barker
	 Name: Thomas Barker

Title: Chief Executive Officer

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