Document:

Chorus Services Agreement

 Exhibit 4.23 

 
 

 
 Chorus Services Agreement - General 
 Terms 
 between 
 Chorus New Zealand Limited 
 and 
 Telecom New Zealand Limited 

 Chorus Services Agreement - General Terms 

 

 Table of Contents 

 

					
	 INTERPRETATION
	  	 	6	  
		
	 1        Definitions
	  	 	6	  
		
	 2        Principles of interpretation
	  	 	8	  
		
	 3        Principle of supply
	  	 	9	  
		
	 PREREQUISITES
	  	 	9	  
		
	 4        Condition Precedent
	  	 	9	  
		
	 5        Security requirements
	  	 	9	  
		
	 6        Operational requirements
	  	 	11	  
		
	 7        Insurance requirements
	  	 	11	  
		
	 8        Failing to satisfy prerequisites
	  	 	11	  
		
	 KEY TERMS
	  	 	11	  
		
	 9        Operation of the CSA
	  	 	11	  
		
	 10      Prevailing terms
	  	 	12	  
		
	 11      General Terms
	  	 	12	  
		
	 12      Service Appendix
	  	 	13	  
		
	 13      Price List
	  	 	13	  
		
	 14      Operations Manual
	  	 	14	  
		
	 THE SERVICE PROVIDER’S RIGHTS AND OBLIGATIONS
	  	 	15	  
		
	 15      General
	  	 	15	  
		
	 16      The Service Provider’s responsibility for Customers and End
Users
	  	 	16	  
		
	 CHARGES, PAYMENT, NON-PAYMENT AND INVOICE ERROR DISPUTES
	  	 	16	  
		
	 17      Charging principles
	  	 	16	  
		
	 18      Invoicing and payment of Charges
	  	 	17	  
		
	 19      Non-payment
	  	 	18	  
		
	 20      Invoice Disputes
	  	 	18	  
		
	 LIABILITY
	  	 	20	  
		
	 21      Service Provider’s Liability
	  	 	20	  
		
	 22      Chorus’ Liability
	  	 	21	  
		
	 23      General
	  	 	21	  
		
	 24      Force Majeure
	  	 	22	  
		
	 SERVICE DISRUPTION
	  	 	23	  
		
	 25      Outages
	  	 	23	  
		
	 FAULTS
	  	 	24	  
		
	 26      Responsibility for faults
	  	 	24	  
		
	 27      Diagnosing faults
	  	 	24	  
		
	 28      Reporting faults to Chorus
	  	 	25	  
		
	 29      Fixing faults
	  	 	25	  
		
	 CHORUS’ NETWORK, CHORUS OWNED EQUIPMENT AND PROPERTY
	  	 	26	  
		
	 30      Safeguarding Chorus’ Network and Chorus Owned Equipment
	  	 	26	  
		
	 31      Network performance
	  	 	26	  
		
	 32      Responsibilities for Chorus Owned Equipment
	  	 	26	  
		
	 33      Property rights
	  	 	27	  

  
  

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 Chorus Services Agreement - General Terms 

 

					
		
	 34      Intellectual Property
	  	 	27	  
		
	 35      Software and Chorus Systems
	  	 	28	  
		
	 INFORMATION
	  	 	29	  
		
	 36      Confidential Information
	  	 	29	  
		
	 37      Operational Information
	  	 	30	  
		
	 38      General
	  	 	31	  
		
	 DISPUTES
	  	 	31	  
		
	 39      Default Notice
	  	 	31	  
		
	 40      Dispute resolution
	  	 	32	  
		
	 SUSPENSION AND TERMINATION
	  	 	35	  
		
	 41      Suspension of supply
	  	 	35	  
		
	 42      Termination of supply
	  	 	37	  
		
	 GENERAL
	  	 	38	  
		
	 43      Health and safety
	  	 	38	  
		
	 44      Consumer Guarantees Act 1993
	  	 	38	  
		
	 45      Assignment by the Service Provider
	  	 	38	  
		
	 46      Variation
	  	 	39	  
		
	 47      Representations
	  	 	39	  
		
	 48      Subcontracting
	  	 	39	  
		
	 49      No waiver
	  	 	39	  
		
	 50      Notices
	  	 	39	  
		
	 51      Governing law and jurisdiction
	  	 	40	  
		
	 52      Severing unlawful terms
	  	 	40	  
		
	 53      Entire agreement
	  	 	40	  
		
	 54      Independent Contractor/Privity
	  	 	40	  
		
	 55      Regulatory event
	  	 	41	  
		
	 56      Rights not excluded
	  	 	41	  

  
  

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 Chorus Services Agreement - General Terms 

 

 GENERAL INFORMATION 
 The ‘Chorus Services Agreement’ (CSA) is made up of this document (called the ‘General Terms’) and one or more appendices (each called a ‘Service Appendix’). 

The General Terms sets out the general rights and obligations of Chorus and the Service Provider for all of the services that Chorus may supply to the
Service Provider under the CSA. 
 Once executed, each Service Appendix operates as part of the CSA and sets out the terms and conditions
specific to the services that will be supplied under that Service Appendix. 
 Each Service Appendix is made up of the following schedules:

  

			
	Schedule 1	  	 Special Terms
  

Sets out the terms and conditions specific to the services that Chorus will supply to the Service Provider under the General terms and that Service
Appendix.

		
	Schedule 2	  	 Service Description
  

Describes the services that Chorus will supply to the Service Provider under the General Terms and that Service Appendix.

		
	Schedule 3	  	 Price List
  

Lists the charges for the services that Chorus will supply to the Service Provider under the General Terms and that Service Appendix.

		
	Schedule 4	  	 Operations Manual
  

Sets out the operational processes and procedures applying to the services that Chorus will supply to the Service Provider under the General Terms and
that Service Appendix.

  
  

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 Chorus Services Agreement - General Terms 

 

 AGREEMENT 
 Chorus and the Service Provider agree that Chorus will supply and the Service Provider will accept and pay for the Services on the terms and conditions set out in the General Terms and every applicable
Service Appendix. 
  

					
	Date of agreement:	  	  
	  	
			
	Signatures	  		  	
			
	For Chorus	  	(Chorus New Zealand Limited)	  	
			
	Signature of authorised person:	  	 /s/ Mark Ratcliffe
	  	
			
	Name of authorised person:	  	 Mark Ratcliffe
	  	
			
	Position of authorised person:	  	 CEO
	  	
			
	Date:	  	 15-11-11
	  	
			
	For the Service Provider	  	(Telecom New Zealand Limited)	  	
			
	Signature of authorised person:	  	 /s/ David Havercroft
	  	
			
	Name of authorised person:	  	 David Havercroft
	  	
			
	Position of authorised person:	  	 GCTO
	  	
			
	Date:	  	 15-11-11
	  	

  
  

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 Chorus Services Agreement - General Terms 

 

 CONTACT DETAILS 
 Chorus contact details 
 Chorus New Zealand Limited (company number 3454256). 

 

			
	Contact person:	  	General Counsel and Company Secretary
		
	Address for service:	  	Level 9, 68-86 Jervois Quay, Wellington 6011
		
	Postal address:	  	Level 9, 68-86 Jervois Quay, Wellington 6011
		
	Fax number:	  	(64) (4) 4724795
		
	Service Provider contact details	  	
		
	Company name:	  	Telecom New Zealand Limited
		
	Company number:	  	391406
		
	Contact person:	  	Group General Counsel
		
	Address for service:	  	Level 2, Telecom Place, 167 Victoria Street West, Auckland 1142
		
	Postal address:	  	Level 2, Telecom Place, 167 Victoria Street West, Auckland 1142
		
	Fax number:	  	(64) (9) (303 3430)

  
  

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 Chorus Services Agreement - General Terms 

 

 INTERPRETATION 
  

	1	Definitions 

  

	1.1	Except where expressly provided otherwise, in the CSA: 

  

					
	Arbitration Referral Notice	 	has the meaning given in clause 40.11.
		
	Bank	 	means any body registered as a registered bank under section 69 of the Reserve Bank of New Zealand Act 1989.
		
	Bill Rate	 	means the average 90 day bank bill mid rate as quoted on Reuters Screen page BKBM or the equivalent page replacing page BKBM (known at the date of the CSA as the FRA
rate) at or about 10.45 am on the relevant date or, if at that time page BKBM or the equivalent replacement page is not available, the last rate quoted on that page before it became unavailable.
		
	Charge and Charges	 	means all or (as the context requires) any amounts payable by the Service Provider under the CSA.
		
	Chorus	 	means Chorus New Zealand Limited.
		
	Chorus’ Network	 	means:
			
		 	(a)	  	any telecommunication network or system whether fixed, mobile or wireless from time to time under the influence of Chorus which Chorus uses to provide the Services including all
transmission media, equipment and related support systems; but
			
		 	(b)	  	excluding Service Provider Equipment and anything on the Service Provider’s side of a Network Demarcation Point.
		
	Chorus Owned Equipment	 	means any equipment owned by or under the influence of Chorus that is provided to the Service Provider by Chorus for use as part of the Services.
		
	 Chorus Services

Agreement and CSA
	 	 means (collectively) this document and every Service Appendix for the Services that Chorus supplies to the Service
Provider.

		
	Chorus System	 	means any operational support system or software of Chorus and any functionalities of such system or software provided to the Service Provider under the
CSA.
		
	Commencement Date	 	means 1 December 2011.
		
	Customer	 	means:
			
		 	(a)	  	in relation to the Service Provider, a person who has a contractual relationship with the Service Provider for the supply of services, the provision of which relies in whole or in
part on the Services; and
			
		 	(b)	  	in relation to Chorus, a person (including any other part of Telecom, but excluding the Service Provider) who has a contractual relationship with Chorus for the supply of services
or to whom Chorus is supplying services pursuant to any law or regulation.
		
	Deadlock	 	has the meaning given in clause 40.7.
		
	Default	 	means any failure, refusal or inability by either the Service Provider or Chorus to meet any of its obligations under the CSA.

  
  

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	Default Notice	 	has the meaning given in clause 39.1.
		
	Dispute	 	means any dispute, disagreement, question or difference that arises between the Parties in relation to the CSA except any dispute about the amount of any Charge listed
in an applicable Price List.
		
	Dispute Notice	 	has the meaning given in clause 40.5.
		
	End User	 	has the meaning given in the Crown Fibre Holdings Wholesale Services Agreement.
		
	End User Terms	 	has the meaning given in the Crown Fibre Holdings Wholesale Services Agreement.
		
	External Document	 	has the meaning given in clause 14.7.
		
	General Terms	 	means all of the terms and conditions set out in this document excluding any Service Appendix.
		
	Indirect Damages	 	means any liability resulting from or arising under or in connection with the CSA (whether based in contract, tort, statute or otherwise) for:
			
		 	(a)	  	indirect, incidental or consequential economic loss or damage; or
			
		 	(b)	  	loss of profit, loss of revenue, loss of production, loss of income, loss of business, loss of anticipated savings, loss of entitlement to special damages and loss of
opportunity.
		
	Intellectual Property	 	means any patent, copyright, design, trade name, trademark, service mark or other intellectual property right (whether registered or not) including ideas, concepts,
know-how, techniques, designs, specifications, drawings, blueprints, tracings, diagrams, models and other information relating to any such intellectual property.
		
	Invoice Error	 	has the meaning given in clause 20.1.
		
	Network Demarcation Point	 	means a point of demarcation between the Service Provider’s Network and Chorus’ Network identified in an applicable Service Description.
		
	Non-Payment Notice	 	has the meaning given in clause 19.1.
		
	Notice	 	means a notice in writing given in accordance with section 50 and (as the context requires) includes a Non-Payment Notice, a Default Notice, a Dispute Notice and an
Arbitration Referral Notice.
		
	Operations Manual	 	means the manual set out in schedule 4 to any Service Appendix (as amended from time to time).
		
	Other Service Provider	 	means a provider of telecommunication services other than the Service Provider or Chorus.
		
	Party	 	means (as the context requires) Chorus or the Service Provider and Parties means both Chorus and the Service Provider.
		
	Price List	 	means the list set out in schedule 3 to any Service Appendix (as amended from time to time).
		
	Related Company	 	has the meaning set out in section 2(3) of the Companies Act 1993.
		
	Representative	 	means any director, officer, employee, contractor, professional advisor or other agent.

  
  

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 Chorus Services Agreement - General Terms 

 

					
	Security	 	has the meaning given in clause 5.2.2.
		
	Separation Deed	 	means the separation deed between Telecom Corporation of New Zealand Limited and Chorus giving effect to the arrangement to demerge Chorus from Telecom Corporation of
New Zealand Limited as approved by the High Court of New Zealand.
		
	Service Appendix	 	means all or (as the context requires) any of the appendices to the General Terms for the Services being supplied to the Service Provider by Chorus, including the
schedules to such appendices.
		
	Service Description	 	means the description set out in schedule 2 to any Service Appendix (as amended from time to time in accordance with section 13).
		
	Service Provider	 	is the Party to the CSA identified as the Service Provider.
		
	Service Provider Equipment	 	means any equipment of the Service Provider which is, pursuant to the CSA, on property controlled by or under the influence of Chorus.
		
	Service Provider’s Network	 	means the telecommunication system whether fixed, mobile or wireless from time to time of the Service Provider which the Service Provider uses to provide services
including all transmission media, equipment and related support systems; but excluding Chorus’ Network and Chorus Owned Equipment. For the purposes of this definition, the Service Provider includes every Related Company of the Service
Provider.
		
	Service or Services	 	means all or (as the context requires) any part of the services described in every applicable Service Description.
		
	Special Terms	 	means the terms set out in schedule 1 to any Service Appendix (as amended from time to time).
		
	Suspend	 	and its grammatical variations includes:
			
		 	(a)	  	to restrict or otherwise withdraw the right to use the Services or any part of the Services; and
			
		 	(b)	  	to refuse any order for the Services.
		
	Telecommunications Carriers’ Forum	 	means the New Zealand Telecommunications Carriers’ Forum or its successor body.
		
	Working Day	 	means any day other than a Saturday, Sunday or public holiday in any province relevant to the provision of the Services.

  

	2	Principles of interpretation 

  

	2.1	In interpreting the CSA; 

  

	 	2.1.1	clause and section headings are for convenience only and do not affect the interpretation; 

 

	 	2.1.2	a word which denotes the singular also denotes the plural and vice versa; 

  

	 	2.1.3	words denoting natural persons include any legal entity or association of entities and vice versa; 

 

	 	2.1.4	all currency references are to New Zealand dollars and all amounts payable are payable in New Zealand dollars; 

 

	 	2.1.5	the words ‘include’ and ‘including’ are to be construed without limitation; 

  
  

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 Chorus Services Agreement - General Terms 

 

	 	2.1.6	except where the CSA expressly provides otherwise, reference to a statute or regulation means that statute or regulation as amended or re-enacted and includes
sub-ordinate legislation; 

  

	 	2.1.7	except where the CSA expressly provides otherwise, references to months are to calendar months; and 

 

	 	2.1.8	except where the CSA expressly provides otherwise, reference to a document (including any External Document) means that document as amended from time to time.

  

	2.2	In interpreting the General Terms references to clauses or sections are references to clauses or sections in the General Terms unless expressly provided otherwise.
Sections are identified by a single number (for instance ‘this section 2’) and clauses by a composite number (for instance ‘this clause 2.2’). 

 

	3	Principle of supply 

  

	3.1	Chorus must: 

  

	 	3.1.1	supply the Services to the Service Provider in a timely manner; 

  

	 	3.1.2	supply the Services to a standard that is consistent with international best practice; and 

 

	 	3.1.3	if requested, provide the Service Provider with information about the Services at the same level of detail, and within the same time frame, that Chorus would provide
that information had it been requested by any Other Service Provider. 

  

	3.2	The principles of supply set out in clause 3.1 apply whenever Chorus performs any of its obligations under the CSA. 

 

	3.3	The principles of supply in set out in clause 3.1 are limited by the following factors: 

 

	 	3.3.1	reasonable technical and operational practicability having regard to Chorus’ Network; 

 

	 	3.3.2	network security and safety; 

  

	 	3.3.3	the inability of the Service Provider to comply with any reasonable conditions on which the Services are supplied as set out in the General Terms and the relevant
Service Appendix; and 

  

	 	3.3.4	any request for a lesser standard of service from the Service Provider. 

  

	3.4	This section 3 is not a guarantee that the Services will be continuously available or fault free. 

PREREQUISITES 
  

	4	Condition Precedent 

  

	4.1	This CSA is conditional on the Separation Deed becoming unconditional and if this condition is not fulfilled by 30 June 2012, Chorus may (in its absolute and
unfettered discretion) by written notice to the Service Provider, terminate this CSA. 

  

	5	Security requirements 

  

	5.1	Despite clause 9.1, Chorus has no obligation to supply the Services to the Service Provider unless the prerequisites in this section 5 are satisfied at all times.

  
  

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 Chorus Services Agreement - General Terms 

 

	5.2	The Service Provider must provide to Chorus: 

  

	 	5.2.1	evidence reasonably satisfactory to Chorus that the Service Provider has a long term credit rating for its senior unsecured indebtedness of at least A3 (Moody’s
Investor Services), A- (Standard and Poor’s Ratings Group) or B+ (AM Best); or 

  

	 	5.2.2	if such evidence cannot be provided, the Service Provider must provide to Chorus the Service Provider’s choice of either other security agreed by Chorus in
writing, or an unconditional: 

  

	 	(a)	Bank guarantee; 

  

	 	(b)	letter of credit; 

  

	 	(c)	cash prepayment; or 

  

	 	(d)	guarantee from the parent company of the Service Provider, provided that: 

  

	 	(i)	that parent company has a credit rating which is in accordance with clause 5.2.1; and 

 

	 	(ii)	where the parent company is not a ‘company’ registered under Part II of the Companies Act 1993, Chorus has approved that company as a guarantor (such approval
not to be unreasonably withheld or delayed), 

  

	 	    	(Security). 

  

	5.3	The Security must be specific to the CSA and additional to any other security provided by the Service Provider to Chorus unless agreed otherwise by Chorus in writing.

  

	5.4	The Security must be in a form reasonably acceptable to Chorus and, in the case of a Bank guarantee or a letter of credit, from a Bank which has a credit rating
reasonably acceptable to Chorus. The Security must be for: 

  

	 	5.4.1	$100,000; or 

  

	 	5.4.2	an amount equal to Chorus’ reasonable estimate of the total value of Charges for the Services Chorus is likely to supply to the Service Provider under the CSA
during any two consecutive month period, 

  

	    	whichever is the greater. 

  

	5.5	Every six months after the Commencement Date, if either the Service Provider or Chorus requests, the amount of the Security must be adjusted. The adjusted Security must
meet the same requirements as any Security under clause 5.4 and be for; 

  

	 	5.5.1	$100,000; or 

  

	 	5.5.2	an amount equal to the total value of Charges under the CSA over the two month period immediately preceding the date any request under clause 0 is made,

  

	    	whichever is the greater. 

  

	5.6	If the adjusted Security amount is an increase, the Service Provider must, within 20 Working Days after that adjustment date, provide replacement or additional Security
that is equal to the new Security amount. If the adjusted Security amount is a decrease, the Service Provider may cause the Security to be reduced accordingly. 

  
  

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 Chorus Services Agreement - General Terms 

 

	6	Operational requirements 

  

	6.1	Despite clause 9.1, Chorus has no obligation to supply the Services under a Service Appendix to the Service Provider unless the prerequisites in this section 6 are
satisfied at all times. 

  

	6.2	The Service Provider must comply with every applicable prerequisite under every applicable Service Appendix. 

 

	7	Insurance requirements 

  

	7.1	Despite clause 9.1, Chorus has no obligation to supply the Services to the Service Provider unless the prerequisites in this section 7 are satisfied at all times.

  

	7.2	The Service Provider must maintain a policy or policies of insurance. Such insurance must: 

 

	 	7.2.1	cover the Service Provider in respect of any liability arising out of or in connection with the performance of the Service Provider’s obligations under the CSA;

  

	 	7.2.2	be for a sum insured for any one claim of an amount not less than the greatest amount specified in the applicable Special Terms; 

 

	 	7.2.3	have a deductible payable by the Service Provider of an amount no more than the smallest amount specified in the applicable Special Terms; 

 

	 	7.2.4	be provided by an insurer or insurers reasonably acceptable to Chorus; and 

 

	 	7.2.5	be governed by New Zealand law and subject to New Zealand jurisdiction. 

  

	8	Failing to satisfy prerequisites 

  

	8.1	If the prerequisites in sections 4 to 7 are not satisfied, Chorus may: 

  

	 	8.1.1	refuse to supply any part of the Services not already being supplied to the Service Provider; and 

 

	 	8.1.2	immediately Suspend supply of any part of the Services in accordance with clause 41.7.2. 

 KEY TERMS 
  

	9	Operation of the CSA 

 General

  

	9.1	From the Commencement Date, Chorus will, subject to the CSA, supply the Services under any Service Appendix executed by the Parties unless and until supply of the
Services is Suspended or terminated under the CSA or the CSA comes to an end. 

  

	9.2	If supply of the Services under a Service Appendix is terminated by either Party, that Service Appendix ceases to be part of the CSA and Chorus has no obligation to
supply the Services under it unless and until a new Service Appendix is executed by the Parties. 

  

	9.3	Nothing in the CSA requires Chorus to execute any Service Appendix. 

  
  

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	9.4	The Parties must: 

  

	 	9.4.1	carry out their obligations under the CSA in good faith; and 

  

	 	9.4.2	ensure that they and their Representatives do all things reasonably necessary, including executing any additional documents or instruments, to give full effect to the
CSA. 

 Ending the CSA 
  

	9.5	The CSA may come to an end at any time: 

  

	 	9.5.1	by either the Service Provider or Chorus giving the other party at least six months’ Notice; 

 

	 	9.5.2	by agreement between the Parties; or 

  

	 	9.5.3	under clause 9.6 below. 

  

	9.6	If: 

  

	 	9.6.1	any of the events described in clauses 42.5.1 to 42.5.3 occur; or 

  

	 	9.6.2	no Service Appendix is in effect between Chorus and the Service Provider for a period greater than three months, 

 

	    	then either party may, either immediately or within a reasonable period of time following the date on which the Party becomes aware of its right to bring the CSA to an
end pursuant to clauses 9.6.1 or 9.6.2 above, bring the CSA to an end by giving the other Party at least two months Notice of Termination. 

  

	9.7	Supply of the Services being terminated or Suspended or the CSA coming to an end does not relieve the Service Provider or Chorus of any rights or obligations under the
CSA which have accrued beforehand. 

  

	10	Prevailing terms 

  

	10.1	If there is any conflict between different parts of the CSA then, except where expressly provided otherwise, the order of precedence will be: 

 

	 	10.1.1	the Special Terms under an applicable Service Appendix; 

  

	 	10.1.2	the General Terms; and 

  

	 	10.1.3	the Service Description, Price List and Operations Manual under an applicable Service Appendix. 

 

	10.2	No Service Appendix is capable of having the effect of increasing the actual or potential liability of either Party as limited by sections 21 or 22 respectively.

  

	11	General Terms 

  

	11.1	Chorus and the Service Provider may give Notice to the other Party proposing an amendment to the General Terms. 

 

	11.2	Upon Notice being given under clause 11.1 the Parties must: 

  

	 	11.2.1	enter into negotiations to agree what (if any) amendments will be made to the General Terms; and 

 

	 	11.2.2	endeavour to reach agreement within 3 months. 

  
  

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	11.3	Negotiations must be held between senior Representatives of each Party who have authority to reach agreement. At any time during the negotiation period either Party may
give Notice requiring a meeting. 

  

	11.4	A Notice under clause 11.3 must specify a time (being not earlier than 9 am on the fifth Working Day after the date Notice is given) and a place (being the head office
of either Chorus or the Service Provider, provided it is within New Zealand). Unless agreed otherwise, senior Representatives of each Party who have authority to reach agreement must meet at the specified time and place. 

 

	11.5	A maximum of five Notices under clause 11.3 may be given by either party during the negotiation period. 

 

	11.6	If the Parties are not able to reach agreement within 3 months of a Party receiving Notice under clause 11.1, Chorus may bring the CSA to an end by giving the Service
Provider at least six months’ Notice under clause 9.5.1. 

  

	12	Service Appendix 

  

	12.1	The Service Provider and Chorus must comply with every Service Appendix (including every schedule to a Service Appendix) for the Services supplied to the Service
Provider by Chorus. 

  

	12.2	In addition to any other rights to or mechanisms for amending the CSA, where Chorus (acting reasonably and in good faith) has an operational reason for changing the
characteristics of the Services under a Service Appendix, it may give Notice to the Service Provider proposing amendments to that Service Appendix. 

  

	12.3	An operational reason under clause 12.2 includes where Chorus is required to change the characteristics of a regulated service that corresponds to the Services.

  

	12.4	Upon Notice being given under clause 12.2 the Parties must: 

  

	 	12.4.1	enter into negotiations to agree what (if any) amendments will be made to the Service Appendix; and 

 

	 	12.4.2	endeavour to reach agreement within 3 months. 

  

	12.5	Negotiations must be held between senior Representatives of each Party who have authority to reach agreement. At any time during the negotiation period either Party may
give Notice requiring a meeting. 

  

	12.6	A Notice under clause 12.5 must specify a time (being not earlier than 9 am on the fifth Working Day after the date Notice is given) and a place (being the head office
of either Chorus or the Service Provider, provided it is within New Zealand). Unless agreed otherwise, senior Representatives of each Party who have authority to reach agreement must meet at the specified time and place. 

 

	12.7	A maximum of five Notices under clause 12.5 may be given by either party during the negotiation period. 

 

	12.8	If the Parties are not able to reach agreement within 3 months of the Service Provider receiving Notice under clause 12.2, Chorus may terminate supply of the Services
under the applicable Service Appendix by giving the Service Provider at least six months’ Notice. 

  

	13	Price List 

  

	13.1	The Charges under an applicable Price List may be amended in accordance with the mechanisms (if any) set out in that Price List. 

 

	13.2	Where a Price List is amended, the amended Charges will apply to the Services supplied by Chorus to the Service Provider from the date the amendment becomes effective,
regardless of whether the Services (or any part of the Services) were ordered prior to the amendment. 

  
  

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	14	Operations Manual 

 Amendments
requested by the Service Provider 
  

	14.1	The Service Provider may give Notice to Chorus proposing an amendment to any applicable Operations Manual and Chorus may provide comments within a reasonable timeframe
on the proposed change to the Service Provider. 

  

	14.2	20 Working Days after giving Notice under clause 14.1, the Service Provider may give Notice to Chorus requesting an amendment. Upon receiving a request under this
clause 14.2 Chorus must: 

  

	 	14.2.1	consider in good faith and in light of section 3 whether the amendment should be made; and 

 

	 	14.2.2	if Chorus considers that the amendment should be made, make the amendment in accordance with clause 14.5. 

 

	14.3	If Chorus does not consider that the amendment detailed in a Notice given under 14.2 should be made, but the Service Provider considers that the amendment should be
made, then: 

  

	 	14.3.1	the failure to agree on whether the amendment should be made will be treated as a Dispute; and 

 

	 	14.3.2	the Service Provider may, either immediately or within a reasonable period of time, give a Dispute Notice in accordance with clause 40.5 in respect of that Dispute.

 Amendments made by Chorus 
  

	14.4	Chorus may give Notice to the Service Provider proposing an amendment to any applicable Operations Manual and the Service Provider may provide comments on the proposed
change to Chorus. Any comments received within 20 Working Days after the date Notice is given under this clause 14.3 must be considered by Chorus in good faith and in light of section 3. 

 

	14.5	Where Chorus considers that an amendment should be made, it may give Notice to the Service Provider within a reasonable timeframe of when the amendment takes effect
together with providing an updated version of the Operations Manual containing the amendment. Any rights and obligations arising from an amendment under this section 14 must be consistent with the General Terms and the applicable Service
Description, Price List and Operations Manual. 

  

	14.6	Where an amendment is proposed by Chorus, the amendment must not take effect earlier than 20 Working Days after the date Notice is given to the Service Provider under
clause 14.5. 

 External Documents 
  

	14.7	An Operations Manual may refer to technical manuals, international standards and user guides (External Documents) to the extent Chorus considers necessary to
ensure that: 

  

	 	14.7.1	uniform standards of best practice are set; 

  

	 	14.7.2	the performance of Chorus’ Network can be maintained; 

  

	 	14.7.3	the health and safety of the Service Provider’s and Chorus’ Representatives can be protected; 

 

	 	14.7.4	systems are in place for the management of outages, faults and any work the Service Provider or Chorus needs to undertake; and 

 

	 	14.7.5	the Service Provider’s and Chorus’ Representatives have access to uniform technical instructions. 

 

	14.8	The External Documents referred to in an Operations Manual may have other unrelated uses and contain terms irrelevant to the CSA. 

  
  

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 Chorus Services Agreement - General Terms 

 

	14.9	To the extent that an Operations Manual creates any obligation to comply with an External Document, the Service Provider and Chorus must: 

 

	 	14.9.1	apply the External Document under the CSA in good faith; 

  

	 	14.9.2	interpret the External Document consistently with the CSA; and 

  

	 	14.9.3	comply with the technical and/or procedural detail the External Document contains. 

 

	14.10	For the avoidance of doubt, any amendment to an External Document by Chorus or any third party will not be regarded as an amendment to the applicable Operations Manual
requiring Chorus to follow the process under clauses 14.4 to 14.6. 

 THE SERVICE PROVIDER’S RIGHTS AND OBLIGATIONS

  

	15	General 

  

	15.1	Whenever Chorus supplies the Services to the Service Provider, the Service Provider must: 

 

	 	15.1.1	follow Chorus’ reasonable directions about the use of the Services which Chorus reasonably believes: 

 

	 	(a)	are in the interests of health and safety; 

  

	 	(b)	are in the interests of providing quality of service to any Customer of Chorus, any Customer of the Service Provider or any customer of an Other Service Provider; or

  

	 	(c)	are necessary to prevent risk to any person or property. 

  

	 	15.1.2	use all reasonable endeavours to provide such information as Chorus may reasonably require in order for Chorus to perform its obligations under the CSA;

  

	 	15.1.3	use all reasonable endeavours to ensure that, at the time information is provided to Chorus, it is correct and complete to the best of the Service Provider’s
knowledge; 

  

	 	15.1.4	use the Services for lawful purposes, in accordance with all applicable laws and without being a nuisance to anyone; 

 

	 	15.1.5	never interfere with the reasonable use of any service by any Customer of Chorus or any customer of an Other Service Provider; 

 

	 	15.1.6	where required under the CSA, use all reasonable endeavours to obtain any third party authorisation, licence or consent necessary or prudent for Chorus to supply the
Services to the Service Provider (other than authorisations, licences or consents required generally by Chorus to operate Chorus’ Network); 

  

	 	15.1.7	where reasonably requested by Chorus, reasonably assist Chorus to obtain any third party authorisation, licence or consent necessary or prudent for Chorus to supply the
Services to the Service Provider (other than authorisations, licences or consents required generally by Chorus to operate Chorus’ Network); and 

  

	 	15.1.8	except where the law requires otherwise, only use the Services in ways that are contemplated by the CSA. 

 

	15.2	The Service Provider must use all reasonable endeavours to ensure that there is included in: 

 

	 	15.2.1	each contract it has with a Customer for the provision of services which rely, in whole or in part, on the Services; and 

  
  

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 Chorus Services Agreement - General Terms 

 

	 	15.2.2	where the Customer in clause 15.2.1 is an Other Service Provider, each contract that the Other Service Provider has with a customer for the provision of services which
rely, in whole or in part, on the Services, 

 terms which exclude (to the maximum extent permitted by law) all
liability of Chorus arising from or in connection with the services which rely, in whole or in part, on the Services. 
  

	15.3	The Service Provider will procure that each End User of any Service agrees to be bound by the End User Terms (if any are required) in a manner which is enforceable
directly against the End User by Chorus. 

  

	16	The Service Provider’s responsibility for Customers and End Users 

 

	16.1	The Service Provider must, independently of Chorus, manage all aspects of its relationship with its Customers and End Users, including being responsible for:

  

	 	16.1.1	Customer service and enquiries; 

  

	 	16.1.2	product information, service, fault reporting and technical issues; 

  

	 	16.1.3	contact with the police and other government authorities; and 

  

	 	16.1.4	invoicing and settlement. 

 CHARGES, PAYMENT,
NON-PAYMENT AND INVOICE ERROR DISPUTES 
  

	17	Charging principles 

  

	17.1	The Service Provider must pay all Charges for supply of the Services to the Service Provider under the CSA, regardless of who uses the Services supplied. The Charges
payable for the Services are set out in the applicable Price List. 

  

	17.2	The Service Provider must pay GST in accordance with the Goods and Services Tax Act 1985 on all Charges. All Charges are expressed before the addition of GST, except
any Charge expressly stated in writing by Chorus to be GST inclusive. 

  

	17.3	Except as expressly provided under the CSA: 

  

	 	17.3.1	Charges for the Services are payable for the period beginning on the date the Services (or the applicable part of the Services) are capable of being used unless the
Service Provider and Chorus have agreed a scheduled operational date for the Services (or the applicable part of the Services), in which case Charges will not be payable for any period before that date unless the Services are actually being used
before that date; and 

  

	 	17.3.2	where the Services are supplied for a part period, a pro rata adjustment to the Charges will be made by Chorus and, where necessary, a refund will be made to the
Service Provider. 

  

	17.4	The Service Provider must not rely on any information from Chorus concerning the tax treatment of any payments under the CSA, or any other matter relating to tax in
relation to the CSA, and the Service Provider is responsible for determining the correct tax treatment of such matters. 

  

	17.5	The parties agree that any interest payable under section 18 or 20 constitutes liquidated damages and that the interest rate formulae set out in those sections
represent a genuine forecast of the approximate loss that Chorus or the Service Provider may suffer as the result of non-payment after taking into account the complexity of each Party’s business. 

  
  

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 Chorus Services Agreement - General Terms 

 

	18	Invoicing and payment of Charges 

Invoices 
  

	18.1	Chorus will invoice the Service Provider for all Charges. 

  

	18.2	Chorus’ invoices must include reasonable information to enable the Service Provider to check the accuracy of all Charges. 

 

	18.3	The due date of each invoice will be specified in the invoice and will not be less than 20 Working Days following the date of invoice. 

Payment 
  

	18.4	Except as expressly provided under the CSA and despite any Dispute (including any Dispute as to the form or validity of an invoice): 

 

	 	18.4.1	all Charges invoiced by Chorus must be paid by the Service Provider on or before the due date; 

 

	 	18.4.2	all Charges invoiced by Chorus must be paid by the Service Provider by electronic funds transfer in cleared funds to a place or bank account nominated by Chorus free of
any deduction, set off or withholding (the only exception to the prohibition on deduction, set off and withholding being section 20); and 

  

	 	18.4.3	payments must not be made by credit card. 

  

	18.5	The Service Provider must provide Chorus with sufficient information to allow Chorus to allocate any payment to a particular invoice or invoices and provide any
information reasonably requested by Chorus for this purpose. 

  

	18.6	If the Service Provider does not pay an invoice by the due date for payment, the Service Provider will be in Default and Chorus may charge the Service Provider default
interest on the unpaid amount on a daily basis from the due date until payment is made. The default interest rate is the Bill Rate plus 2% per annum. 

  

	18.7	Under no circumstances does payment of any amount unpaid under the CSA release the Service Provider from liability for any interest payable on that amount.

  

	18.8	Neither the Service Provider’s obligation to pay interest under the CSA, nor the performance of that obligation, prejudices Chorus’ rights in respect of the
Service Provider’s non-payment of an amount on its due date. 

 Electronic invoicing and billing reports 

 

	18.9	Chorus must provide monthly billing information to the Service Provider in an electronic format, as set out in the applicable Operations Manual.

  

	18.10	Chorus must provide a hardcopy of monthly billing information when requested by the Service Provider, in which case Chorus may charge the Service Provider in accordance
with the applicable Price List. 

  

	18.11	When requested by the Service Provider, Chorus must provide billing reports and information additional to monthly billing information provided that:

  

	 	18.11.1	it is practicable to do so; and 

  

	 	18.11.2	Chorus and the Service Provider agree a Charge. 

  
  

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 Chorus Services Agreement - General Terms 

 

 Time limit for invoicing 

 

	18.12	Nothing under the CSA or in any invoice prejudices Chorus’ right to invoice the Service Provider for any Charges except that no Charge may be invoiced 100 days or
more after the date the Services to which that Charge relates was supplied. 

  

	19	Non-payment 

  

	19.1	Where the Service Provider fails to pay any amount due under the CSA (other than an amount withheld in accordance with section 20), Chorus may give Notice to the
Service Provider to pay that amount within 20 Working Days of the Notice being given (Non-Payment Notice). A Non-Payment Notice must state the amount due and may be given to the Service Provider at any time from the date on which the CSA
provides for interest to begin to accrue on the amount due (regardless of whether interest is charged). 

  

	19.2	A Non-Payment Notice will not be affected by the Service Provider giving a Dispute Notice to Chorus unless the Non-Payment Notice purports to require payment of an
amount withheld in accordance with section 20, in this case the status quo will prevail and the Non-Payment Notice will not give rise to any rights under clause 19.3 until the Dispute is resolved. 

Suspension following Non-Payment Notice 
  

	19.3	If Chorus gives the Service Provider a Non-Payment Notice and the amount due (including any interest charged) is not paid within 20 Working Days of the Non-Payment
Notice being given Chorus may Suspend supply of the Services. 

  

	19.4	Suspension of the Services under clause 19.3 will cease as soon as it is reasonably practicable for Chorus to complete restoration of the Services after the Service
Provider’s non payment is remedied, and in any event must cease no later than four Working Days after the Service Provider’s non-payment is remedied. 

 

	20	Invoice Disputes 

 Invoice Error
Disputes 
  

	20.1	the Service Provider reasonably and in good faith believes there is a manifest error in either the Charges in an invoice or the calculation of the amount of an invoice
(Invoice Error), the Service Provider may give Notice to Chorus before the due date setting out in full details of: 

  

	 	20.1.1	the invoice; 

  

	 	20.1.2	the Invoice Error; 

  

	 	20.1.3	the grounds for the Service Provider’s belief that the invoice Error exists; and 

 

	 	20.1.4	the amount by which the Service Provider believes that Chorus has overcharged or undercharged it by reason of the Invoice Error. 

 

	20.2	Where the Service Provider believes Chorus has overcharged it by reason of an Invoice Error, the Service Provider may withhold payment of the amount it believes it has
been overcharged until the issue has been resolved in accordance with this section 20. Whenever payment is withheld under this clause 20.2 the Service Provider must, within 10 Working Days after the due date, give Chorus a full extract detailing
each withheld Charge. 

  

	20.3	If the Service Provider fails to follow the Notice requirements set out in clause 20.1 then any right under this section 20 to withhold payment of the amount it
believes it has been overcharged does not apply. 

  

	20.4	Following the giving of any Notice of an Invoice Error, the Service Provider and Chorus must treat that Notice as a Dispute Notice and resolve the Dispute in accordance
with section 40. If the Dispute reaches a Deadlock, the Service Provider and Chorus must refer the Dispute to expert decision. 

  
  

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 Chorus Services Agreement - General Terms 

 

	20.5	If it is agreed by the Service Provider and Chorus or determined under clause 40.10 that an Invoice Error exists in an invoice, depending on whether the amount properly
payable by the Service Provider is more than the amount paid (an underpayment) or less than the amount paid (an overpayment), then: 

  

	 	20.5.1	in the case of an underpayment, the Service Provider must forthwith pay to Chorus the amount of the difference between the amount paid and the amount properly payable;
or 

  

	 	20.5.2	in the case of an overpayment, Chorus must forthwith refund to the Service Provider the amount of the difference between the amount paid and the amount properly
payable, plus interest on that amount at the Bill Rate (as at the date the Service Provider made the overpayment) plus 2% for the period from the date the Service Provider made the overpayment to the date of refund, or the date clause 20.11 becomes
applicable, whichever is earlier. 

  

	20.6	If it is agreed by the Service Provider and Chorus or determined under clause 40.10 that an Invoice Error does not exist in an invoice, the Service Provider must
forthwith pay any amount withheld plus interest on the amount withheld at the Bill Rate (as at the date of the invoice) plus 2% for the period from the day after the due date to the date of payment of the amount withheld, or the date clause 20.11
becomes applicable, whichever is earlier. 

 Other invoice Disputes 

 

	20.7	Regardless of whether or not Notice of an Invoice Error has previously been given in relation to any invoice, the Service Provider may give Chorus a Dispute Notice in
respect of that invoice, provided that a Dispute Notice cannot be given later than 100 days after the date of the invoice. Any Dispute Notice under this clause 20.7 must comply with clause 40.5 and set out details of the invoice, the disputed amount
and the grounds for the Dispute together with any available supporting evidence. The Service Provider and Chorus must resolve the Dispute in accordance with section 40. 

 

	20.8	If a Dispute under clause 20.7 is resolved in favour of the Service Provider, Chorus must forthwith refund the amount agreed or found to have been overpaid plus
interest at the Bill Rate (as at the date of the overpayment) plus 2% on the overpaid amount for the period from the date the overpayment was made to the date of refund of the overpayment or the date clause 20.11 becomes applicable, whichever is
earlier. 

  

	20.9	If a Dispute under clause 20.7 is resolved in favour of Chorus, the Service Provider must forthwith pay the amount agreed or found to have been underpaid plus interest
at the Bill Rate (as at the date the underpaid amount became due) plus 2% on the underpaid amount for the period from the date the underpaid amount became due to the date of payment of the underpaid amount or the date clause 20.11 becomes
applicable, whichever is earlier. 

  

	20.10	Despite clause 20.8, if a Dispute under clause 20.7: 

  

	 	20.10.1	is resolved in favour of the Service Provider; and 

  

	 	20.10.2	in respect of three or more consecutive invoices the amounts agreed or found to have been overpaid are such that the relevant invoices were more than 5% greater than
the amounts properly payable by the Service Provider under those invoices, 

 then, in respect of each overpayment,
Chorus must forthwith refund the amount agreed or found to have been overpaid plus interest at the Bill Rate (as at the date of the overpayment) plus 5% on the overpaid amount for the period from the date the overpayment was made to the date of
refund of the overpayment. 
 Interest on unpaid amounts 
  

	20.11	 Where an amount due from Chorus or the Service Provider under clause 20.5, 20.6, 20.8 or 20.9 remains unpaid on the 20th Working Day after the date the
Dispute is resolved, that Party must pay, in addition to the amount due under that clause, interest on the underpayment, overpayment or amount withheld at the Bill Rate (as at that 20th Working Day) plus 5% per annum for the period from that
20th Working Day to the date of payment of that amount.

  
  

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 Chorus Services Agreement - General Terms 

 

 LIABILITY 
  

	21	Service Provider’s Liability 

Interpretation 
  

	21.1	In this section 21, Liability includes all liability of the Service Provider, whether based in contract, tort, statute or otherwise, that results from or arises
under or in connection with the CSA, including in respect of any and all Defaults, negligent acts or omissions or breaches of statutory duty. 

 Limitation of the Service Provider’s Liability 
  

	21.2	The Service Provider’s total aggregate Liability for all events (connected or unconnected) occurring in any 12 month period is limited to the greatest amount
specified in the applicable Special Terms, provided that this limitation does not apply to the exceptions under clause 21.5. 

  

	Exclusion	of the Service Provider’s Liability 

  

	21.3	The Service Provider’s Liability for Indirect Damages is excluded, provided that this exclusion does not apply to the exceptions under clause 21.5.

 Time bar 
  

	21.4	The Service Provider has no Liability to Chorus unless Chorus notifies the Service Provider of its claim within 12 months after the event giving rise to such Liability
became reasonably discoverable. 

 Exceptions to the limitation and exclusion of the Service Provider’s Liability

  

	21.5	The limitation under clause 21.2 and the exclusion under clause 21.3 do not apply to: 

 

	 	21.5.1	any Liability resulting from the Service Provider’s fraud or wilful Default; 

 

	 	21.5.2	any obligation arising under the CSA to pay money in the ordinary course of business (including all Charges); 

 

	 	21.5.3	any Liability resulting from the Service Provider’s Default under section 34; or 

 

	 	21.5.4	any Liability resulting from the Service Provider’s Default under section 36. 

 Costs of recovering Charges 
  

	21.6	The Service Provider must pay on demand all of Chorus’ reasonable expenses (including legal and other professional costs on a full indemnity basis) properly
incurred by Chorus in exercising its rights to recover any Charge the Service Provider is liable to pay Chorus under the CSA. 

Service Provider’s indemnity 
  

	21.7	Subject to clause 21.3, the Service Provider is responsible for and indemnifies Chorus against any cost, liability, loss, damage or expense (including legal and other
professional costs) that Chorus incurs or suffers as a direct result of any action, proceeding, claim or demand that is made, threatened or commenced by any Other Service Provider (Claim) where that Claim is a direct result of the Service
Provider’s Default. 

  

	21.8	For the avoidance of doubt, the indemnity in clause 21.7 does not apply to the extent that any relevant cost, liability, loss, damage or expense is a direct result of
any Default or negligent act or omission of Chorus. 

  
  

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 Chorus Services Agreement - General Terms 

 

	22	Chorus’ Liability 

 Interpretation

  

	22.1	In this section 22, Liability includes all liability of Chorus, whether based in contract, tort, statute or otherwise, that results from or arises under or in
connection with the CSA, including in respect of any and all Defaults, negligent acts or omissions or breaches of statutory duty of Chorus. 

 Limitation of Chorus’ Liability 
  

	22.2	Chorus’ total aggregate Liability for all events (connected or unconnected) occurring in any 12 month period is limited to the greatest amount specified in the
applicable Special Terms, provided that this limitation does not apply to the exceptions under clause 22.5. 

 Exclusions of
Chorus’ Liability 
  

	22.3	Chorus’ Liability for Indirect Damages is excluded, provided that this exclusion does not apply to the exceptions under clause 22.5. 

Time bar 
  

	22.4	Chorus has no Liability to the Service Provider unless the Service Provider notifies Chorus of its claim within 12 months after the event giving rise to such Liability
became reasonably discoverable. 

 Exceptions to the limitation and exclusions of Chorus’ Liability 

 

	22.5	The limitation under clause 22.2 and the exclusion under clause 22.3 do not apply to: 

 

	 	22.5.1	any Liability resulting from Chorus’ fraud or wilful Default; 

  

	 	22.5.2	any Liability resulting from Chorus’ Default under section 34; or 

  

	 	22.5.3	any Liability resulting from Chorus’ Default under section 36. 

 Chorus’ indemnity 
  

	22.6	Subject to clause 22.3, Chorus is responsible for and indemnifies the Service Provider against any cost, liability, loss, damage or expense (including legal and other
professional costs) that the Service Provider incurs or suffers as a direct result of any action, proceeding, claim or demand that is made, threatened or commenced by any third party (Claim) where that Claim is a direct result of the Service
Provider’s proper and lawful use of any Chorus System under the CSA. 

  

	22.7	For the avoidance of doubt, the indemnity in clause 22.6 does not apply to the extent that any relevant cost, liability, loss, damage or expense is a direct result of
any Default or negligent act or omission of the Service Provider. 

  

	23	General 

  

	23.1	Nothing under the CSA excludes or limits the Service Provider’s or Chorus’ liability to pay any costs of, or awarded in, any proceeding, expert decision,
arbitration or mediation. 

  

	23.2	Each term of sections 21 and 22: 

  

	 	23.2.1	is a separate limitation, exclusion or indemnity (as the case may be) applying and surviving even if one or more of such terms is inapplicable or held unreasonable in
any circumstances; and 

  

	 	23.2.2	takes effect so that every limitation, exclusion and indemnity (as the case may be) is not affected by the CSA coming to an end. 

  
  

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 Chorus Services Agreement - General Terms 

 

	24	Force Majeure 

  

	24.1	In this section 24, Force Majeure Event means any event beyond the reasonable control of a Party, including: 

 

	 	24.1.1	act of God or force of nature (including fire, earthquake, flood, landslide and weather of exceptional severity); 

 

	 	24.1.2	public mains electrical supply failure; 

  

	 	24.1.3	serious accident, the cause of which is unconnected to the Party relying on the Force Majeure Event (including explosion and radioactive contamination);

  

	 	24.1.4	requirement or restriction of or failure to act by a government, regulatory or judicial entity (including any requirement to comply with a statutory or regulatory
obligation) except to the extent that the party relying on the Force Majeure Event is that government entity; 

  

	 	24.1.5	epidemic, or national or local emergency (whether in fact or law); 

  

	 	24.1.6	sabotage, riot, insurrection, terrorism or civil disorder; 

  

	 	24.1.7	military operations or war (whether declared or not); 

  

	 	24.1.8	industrial dispute of any kind (provided that, in circumstances where the industrial dispute involves its own employees, the Party relying on the Force Majeure Event
must have taken reasonable actions to prevent such industrial dispute from arising); or 

  

	 	24.1.9	acts or omissions of strangers for whom the Party relying on the Force Majeure Event is not responsible (for the avoidance of doubt, the Service Provider and Chorus are
responsible for all of their respective Representatives), 

 but does not include: 

 

	 	24.1.10	any event which the Party relying on the Force Majeure Event could have avoided or overcome by exercising a standard of reasonable care at a reasonable cost; or

  

	 	24.1.11	a lack of funds for any reason or any other inability to pay. 

  

	24.2	Despite anything in the CSA, neither the Service Provider nor Chorus is liable for any cost, liability, loss, damage or expense (including legal and other professional
costs) for not meeting or for any delay in meeting any obligation under the CSA (other than any obligation arising under the CSA to pay money in the ordinary course of business) caused by a Force Majeure Event. 

 

	24.3	Where the Service Provider or Chorus relies on a Force Majeure Event in respect of any failure or delay in meeting its obligations under the CSA, it must forthwith give
Notice to the other Party of the estimated extent and duration of its inability to perform or delay in performing its obligations. 

  

	24.4	Upon cessation of the effects of a Force Majeure Event any Party relying on it must forthwith give Notice to the other Party of such cessation.

  

	24.5	A Force Majeure Event does not discharge any Party relying on it from any obligation accrued beforehand. Any Party relying on a Force Majeure Event must continue to
perform those of its obligations not affected by the Force Majeure Event. 

  

	24.6	Any Party affected by a Force Majeure Event must use all reasonable endeavours to mitigate as soon as practicable those consequences of that Force Majeure Event which
have affected its obligations under the CSA and must keep the other Party fully informed about the status of the Force Majeure Event and the extent to which it is preventing the first Party from performing those obligations.

  

	24.7	The Service Provider is not required to pay Charges for any part of the Services not supplied by Chorus due to a Force Majeure Event. 

  
  

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 Chorus Services Agreement - General Terms 

 

 SERVICE DISRUPTION 

 

	25	Outages 

  

	25.1	Where practicable, Chorus must, to the same extent that it gives such advice to other Customers of Chorus, give the Service Provider reasonable advice of anything that
Chorus is aware of which is likely to adversely affect the Services. 

 Planned Outages 

 

	25.2	Chorus may Suspend supply of the Services for the purpose of conducting works, routine maintenance, remedial work or upgrades to Chorus’ Network (Planned
Outage). 

  

	25.3	Chorus must: 

  

	 	25.3.1	use all reasonable endeavours to conduct any Planned Outage between the hours of 11.00 pm to 6.00 am inclusive where Chorus believes that is practicable and in such
manner as to minimise, to the extent practicable, any impact on the provision of the Services to the Service Provider; 

  

	 	25.3.2	advise the Service Provider in advance of any Planned Outage in accordance with clause 25.1; and 

 

	 	25.3.3	in respect of any advice of a Planned Outage, provide the following information: 

 

	 	(a)	a brief explanation of the reason for the Planned Outage; 

  

	 	(b)	the intended date, time and duration of the Planned Outage; 

  

	 	(c)	a description of the Services (or the applicable part of the Services) which will be affected by the Planned Outage; and 

 

	 	(d)	the name and contact details of Chorus’ Representative(s) giving the advice. 

 Unplanned Outages 
  

	25.4	Chorus may Suspend supply of the Services: 

  

	 	25.4.1	due to any unplanned unavailability of, or interruption to, Chorus’ Network or the Services; or 

 

	 	25.4.2	in order to provide or safeguard service to the emergency or other essential services, 

 (Unplanned Outage). 
  

	25.5	Chorus must: 

  

	 	25.5.1	use all reasonable endeavours to give the Service Provider as much advice as possible of the existence of any Unplanned Outage; 

 

	 	25.5.2	advise the Service Provider as soon as reasonably practicable after Chorus becomes aware of any Unplanned Outage; and 

 

	 	25.5.3	use all reasonable endeavours to answer any reasonable questions from the Service Provider about the extent and duration of any Unplanned Outage.

  

	25.6	Chorus must act reasonably and in good faith when: 

  

	 	25.6.1	planning and implementing any Planned Outage; and 

  
  

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 Chorus Services Agreement - General Terms 

 

	 	25.6.2	managing any Unplanned Outage, 

to minimise the impact on the Service Provider and Customers and End Users of the Service Provider. 

 

	25.7	If the Service Provider becomes aware of any Unplanned Outage before it receives advice from Chorus under clause 25.5, the Service Provider must make reasonable efforts
to notify Chorus as soon as reasonably practicable. 

 FAULTS 

 

	26	Responsibility for faults 

  

	26.1	Chorus is responsible for: 

  

	 	26.1.1	except where such a fault is the Service Provider’s responsibility under clause 26.2.2, all faults in Chorus’ Network or in Chorus Owned Equipment; and

  

	 	26.1.2	all faults which are in the Service Provider’s Network or in Service Provider Equipment but are due to any act or omission of Chorus. 

 

	26.2	In addition to any responsibilities set out in any Service Appendix, the Service Provider is responsible for: 

 

	 	26.2.1	except where such a fault is Chorus’ responsibility under clause 26.1.2, all faults in the Service Provider’s Network or in Service Provider Equipment; and

  

	 	26.2.2	all faults which are in Chorus’ Network or Chorus Owned Equipment that are due to any act or omission of the Service Provider, a Customer of the Service Provider
or an End User of the Service Provider. 

  

	26.3	Despite the Service Provider’s responsibilities under clause 26.2, this section 26 does not create any right for the Service Provider to access any property
controlled by Chorus or fix any equipment or other thing unless expressly provided otherwise in the CSA. 

  

	26.4	Where the Service Provider is responsible for a fault under clause 26.2 that it has no right of access to fix, it may engage Chorus to fix that fault on its behalf in
accordance with the applicable Operations Manual and Chorus may charge the Service Provider in accordance with the applicable Price List. 

  

	27	Diagnosing faults 

  

	27.1	The Service Provider must operate a competent and sufficiently resourced faults reporting service for Customers and End Users of the Service Provider.

  

	27.2	Before asking Chorus to investigate any fault, the Service Provider must: 

  

	 	27.2.1	confirm the presence of a fault; 

  

	 	27.2.2	perform an initial fault diagnosis to identify where the fault has arisen; 

 

	 	27.2.3	use all reasonable endeavours to investigate the fault and find out all relevant information from its Customer or End User; and 

 

	 	27.2.4	confirm the fault is one that Chorus is responsible for fixing under clause 26.1. 

  
  

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 Chorus Services Agreement - General Terms 

 

	28	Reporting faults to Chorus 

  

	28.1	Once the Service Provider has complied with clause 27.2 it must report any fault that Chorus is responsible for fixing under clause 26,1 to Chorus and provide details
of it (Reported Fault). The procedures for making and acknowledging a Reported Fault are set out in the applicable Operations Manual. 

  

	28.2	Where the Reported Fault is outside Chorus’ responsibility under clause 26.1 or Chorus cannot confirm the presence of a fault, then Chorus may charge the Service
Provider in accordance with the applicable Price List. 

  

	28.3	Chorus will not accept any report of a fault from a Customer or End User of the Service Provider. Any Customer or End User of the Service Provider mistakenly contacting
Chorus will be advised to contact the Service Provider. The Service Provider must ensure that all of its Customers and End Users are informed that all faults must be reported to the Service Provider. 

 

	29	Fixing faults 

  

	29.1	A Reported Fault that is Chorus’ responsibility under clause 26.1 will be fixed by Chorus between the hours of 7.00 am and 7.00 pm seven days a week. Procedures
for fixing emergency faults are set out in the applicable Operations Manual. 

  

	29.2	Where entry into the property of, or interaction with, any Customer or End User of the Service Provider is not required, Chorus may attend the premises of that Customer
or End User to fix a fault without needing to facilitate contact or arrange a site visit through the Service Provider. 

  

	29.3	Where clause 29.2 does not apply and a site visit or contact with a Customer or End User of the Service Provider is reasonably required by Chorus to clarify the nature
of, or undertake work to fix, any Reported Fault, the Service Provider must facilitate such contact or arrange a site visit as necessary. Chorus may communicate with a Customer or End User of the Service Provider directly provided such
communications are confined to technical matters directly concerning the Reported Fault. Chorus must comply with any customer contact procedures set out in the applicable Operations Manual. 

 

	29.4	Upon Chorus’ acknowledgement of a Reported Fault that is Chorus’ responsibility under clause 26.1, Chorus must: 

 

	 	29.4.1	comply with the applicable Operations Manual; 

  

	 	29.4.2	diagnose and fix the Reported Fault; 

  

	 	29.4.3	following an initial diagnosis, provide an indication to the Service Provider of the likely time to fix the Reported Fault (provided that Chorus has no obligation to
provide such indication if the Reported Fault is fixed at the time of initial diagnosis); and 

  

	 	29.4.4	if requested by the Service Provider, provide progress reports after expiry of the indicated likely time to fix the Reported Fault (such progress reports must include
the steps taken by Chorus to fix the Reported Fault and if known the likely time remaining until the Reported Fault will be fixed), 

 in each case using all reasonable endeavours to meet any likely time to fix the Reported Fault indicated under clause 29.4.3, or, as advised in the most recent progress report provided under clause
29.4.4. 

  
  

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 CHORUS’ NETWORK, CHORUS OWNED EQUIPMENT AND PROPERTY 

 

	30	Safeguarding Chorus’ Network and Chorus Owned Equipment 

  

	30.1	For the Service Provider’s own safety, and so that services supplied to Customers of Chorus are not disrupted, the Service Provider must help safeguard
Chorus’ Network and Chorus Owned Equipment. The Service Provider must: 

  

	 	30.1.1	follow Chorus’ reasonable directions when connecting anything to Chorus’ Network or any Chorus Owned Equipment and make sure it complies with the applicable
Operations Manual; 

  

	 	30.1.2	only allow people authorised by Chorus to work on or around Chorus’ Network or Chorus Owned Equipment; and 

 

	 	30.1.3	make sure everyone the Service Provider is responsible for also meets these obligations. 

 

	30.2	Chorus must not unreasonably refuse or delay authorisation under clause 30.1.2. 

 

	30.3	Chorus must operate Chorus’ Network in a manner that does not: 

  

	 	30.3.1	endanger the safety or health of any Representative or Customer of the Service Provider; or 

 

	 	30.3.2	damage, interfere with, or cause any deterioration in the operation of the Service Provider’s Network, provided that Chorus is not responsible for any damage to,
interference with, or deterioration in the Service Provider’s Network that is caused by the Service Provider’s failure to ensure that the Service Provider’s Network is compatible with Chorus’ Network. 

 

	31	Network performance 

  

	31.1	The Service Provider’s Network and Chorus’ Network may affect each other’s performance. If there is an issue affecting the performance of the Service
Provider’s Network or Chorus’ Network then, without prejudice to the other terms of the CSA, either Party may require the other Party to meet with it within a reasonable timeframe. At that meeting, the Service Provider and Chorus must
discuss in good faith and endeavour to agree the steps each Party will take, and the time frames for taking those steps, to mitigate the effects on the Service Provider’s Network or Chorus’ Network as the case may be.

  

	32	Responsibilities for Chorus Owned Equipment 

  

	32.1	At the time any Chorus Owned Equipment is supplied, Chorus must use all reasonable endeavours to make sure it is safe, durable and approved for connection to the rest
of Chorus’ Network. 

  

	32.2	Where Chorus supplies the Service Provider with any Chorus Owned Equipment, the Service Provider must, where applicable: 

 

	 	32.2.1	leave the Chorus Owned Equipment installed and not use it otherwise than in accordance with the applicable Operations Manual; 

 

	 	32.2.2	except where such risks are caused by Chorus, protect the Chorus Owned Equipment from radio or electrical interference, power fluctuations, abnormal environmental
conditions, theft and any other risks of loss or damage; 

  

	 	32.2.3	meet any requirements set out in the applicable Operations Manual relating to the Chorus Owned Equipment; 

 

	 	32.2.4	if the Chorus Owned Equipment is lost, stolen or damaged, notify Chorus directly and pay for repairing or replacing it, except where the loss, theft or damage was
caused by Chorus; 

  
  

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	 	32.2.5	follow Chorus’ reasonable directions when using the Chorus Owned Equipment and never use the Chorus Owned Equipment for purposes for which it is not designed; and

  

	 	32.2.6	not encumber Chorus’ title to the Chorus Owned Equipment or expose such title to third party claims and notify Chorus if it becomes aware of any third party claim.

  

	32.3	When any Chorus Owned Equipment is no longer required, the Service Provider: 

 

	 	32.3.1	must return the Chorus Owned Equipment to Chorus; 

  

	 	32.3.2	must pay all Charges for the Chorus Owned Equipment until such time as it is returned to Chorus; 

 

	 	32.3.3	must take reasonable care to avoid causing damage when returning the Chorus Owned Equipment to Chorus; and 

 

	 	32.3.4	will be responsible for any damage to the Chorus Owned Equipment. 

  

	32.4	Chorus must: 

  

	 	32.4.1	maintain Chorus Owned Equipment to the same specifications that Chorus maintains equipment used to supply the Services to other Customers of Chorus; and

  

	 	32.4.2	to the extent necessary to enable the Service Provider to meet its obligations under clause 32.2, provide the Service Provider with timely information about Chorus
Owned Equipment. 

  

	33	Property rights 

 Chorus’ property
rights 
  

	33.1	Acquiring the Services from Chorus does not give the Service Provider any property rights or beneficial interest in any part of Chorus’ Network. The supply of any
Chorus Owned Equipment or software to the Service Provider, or the Service Provider’s use of Chorus Owned Equipment or software, does not give the Service Provider any beneficial interest in that Chorus Owned Equipment or software.

 Personal Property Securities Act 1999 
  

	33.2	Where any lease or bailment of: 

  

	 	33.2.1	Chorus Owned Equipment to the Service Provider; or 

  

	 	33.2.2	any property of the Service Provider to Chorus, 

 constitutes a security interest for the purposes of the Personal Property Securities Act 1999, then: 
  

	 	33.2.3	Chorus or the Service Provider (as the case may be) may perfect its security interest by registering a finance statement in the Personal Property Securities Register;
and 

  

	 	33.2.1	this clause 33.2 shall constitute a security agreement for the purposes of the Personal Property Securities Act 1999. 

 

	34	Intellectual Property 

  

	34.1	Except as expressly provided under the CSA, any Intellectual Property created or owned by a Party shall remain the property of that Party and the CSA does not:

  

	 	34.1.1	confer any assignment, right, title or licence of one Party’s intellectual Property to the other Party; or 

  
  

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	 	34.1.2	restrict the rights of Chorus or the Service Provider to own, use, enjoy, licence, assign or transfer its own Intellectual Property. 

 

	34.2	All Intellectual Property in any improvements or changes to the Services devised or made by anyone during the time Chorus is supplying the Services to the Service
Provider, belong to Chorus. 

  

	35	Software and Chorus Systems 

  

	35.1	Where Chorus provides the Service Provider with any software to use or grants the Service Provider access to a Chorus System: 

 

	 	35.1.1	Chorus must advise the Service Provider of the purpose of the software or access to a Chorus System; 

 

	 	35.1.2	Chorus remains the owner or licensee of the software or Chorus System and has the right to allow the Service Provider to use it; 

 

	 	35.1.3	the Service Provider may use the software or Chorus System only for the purposes for which it is provided; 

 

	 	35.1.4	the Service Provider’s right to use the software or Chorus System is personal to the Service Provider and cannot be transferred to anyone else;

  

	 	35.1.5	the Service Provider must not change or interfere with the software or Chorus System in any way; 

 

	 	35.1.6	the Service Provider must protect and secure its usernames and passwords from unauthorised use; 

 

	 	35.1.7	the Service Provider must not use the software or Chorus System to recreate any source code; 

 

	 	35.1.8	the Service Provider must not copy any part of the software or Chorus System except for the purposes of Chorus approved backup or testing procedures; and

  

	 	35.1.9	the Service Provider’s right to use the software or Chorus System will continue until either: 

 

	 	(a)	supply of the Services has been terminated; or 

  

	 	(b)	Chorus reasonably believes that the Service Provider has breached any obligation under this clause 35.1, in which case Chorus may Suspend or terminate the Service
Provider’s right to use the software or Chorus System immediately, with Chorus having no liability to the Service Provider. 

  

	35.2	Chorus may at any time provide upgrades or new versions of any software. Provided that an upgrade or new version does not adversely affect supply of the Services or the
Service Provider’s use of the Services, the Service Provider must install the upgrade or new version at its own cost: 

  

	 	35.2.1	as soon as it reasonably can and no later than six months after Chorus provides it; or 

 

	 	35.2.2	immediately, if Chorus notifies the Service Provider that the Services may be adversely affected if the upgrade or new version is not installed immediately.

  
  

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 INFORMATION 
  

	36	Confidential Information 

Interpretation 
  

	36.1	In this section 36: 

  

	 	36.1.1	Confidential Information means all information used or disclosed in connection with the CSA that is confidential or proprietary to the Discloser, and includes:

  

	 	(a)	information that is confidential or proprietary to a third party and is used or disclosed in connection with the CSA by the Discloser under licence from that third
party; and 

  

	 	(b)	information derived from Confidential Information, 

 but excludes: 
  

	 	(c)	information that was publicly available or known to the Receiver at the time of receipt, or that becomes publicly available other than as a result of a breach of
confidentiality; and 

  

	 	(d)	information obtained lawfully from a third party without any breach of confidentiality (including information obtained directly from any Customer or End User of Chorus
or the Service Provider). 

  

	 	36.1.2	Discloser means the discloser of Confidential Information. 

  

	 	36.1.3	Receiver means the receiver of Confidential Information. 

 Confidentiality 
  

	36.2	Subject to the CSA, the Receiver must at all times: 

  

	 	36.2.1	keep the Confidential Information in confidence; 

  

	 	36.2.2	not use the Confidential Information for any purpose other than a purpose permitted by the CSA; 

 

	 	36.2.3	not disclose or permit the disclosure of the Confidential Information to any person except as necessary for the performance of the CSA or permitted under clause 36.3;

  

	 	36.2.4	immediately notify the Discloser of any unauthorised access to, use or disclosure of the Confidential Information; and 

 

	 	36.2.5	exercise the greater of: 

  

	 	(a)	the degree of care that a reasonable person with knowledge of the confidential nature of the Confidential Information would apply; and 

 

	 	(b)	the security or degree of care that it applies to its own information of an equivalent confidential nature. 

Permitted disclosure 
  

	36.3	This section 36 does not prohibit a disclosure of Confidential Information by the Receiver in the following circumstances: 

 

	 	36.3.1	The Discloser has authorised the disclosure in writing. 

  
  

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 Chorus Services Agreement - General Terms 

 

	 	36.3.2	The disclosure is specifically contemplated and permitted by the CSA. 

  

	 	36.3.3	The disclosure is to a related company of the Receiver provided that any disclosure by the Related Company is treated as a disclosure of the Receiver.

  

	 	36.3.4	The disclosure is to a Representative of the Receiver, provided that: 

  

	 	(a)	the Representative needs to know the Confidential Information in order to perform a function or provide advice in connection with the CSA; 

 

	 	(b)	the Receiver ensures that the Representative complies with the terms of this section 36; and 

 

	 	(c)	the Receiver will be responsible for any disclosure of the Confidential Information by the Representative. 

 

	 	36.3.5	The disclosure is properly and reasonably made to an emergency organisation. 

 

	 	36.3.6	The disclosure is required by a court, a binding directive of a governmental, administrative or regulatory authority or to comply with any applicable law.

  

	 	36.3.7	The disclosure is required by virtue of the law or regulations that govern a stock exchange on which the shares of: 

 

	 	(a)	Chorus; or 

  

	 	(b)	the Service Provider or a Related Company of the Service Provider, 

 are listed. 
  

	 	36.3.8	The disclosure is properly and reasonably made to a court or any person appointed by Chorus and the Service Provider under section 40 to resolve a Dispute.

  

	 	36.3.9	The disclosure is to the Commerce Commission, provided that in making the disclosure, the Receiver requests that: 

 

	 	(a)	the Confidential Information be protected from disclosure to the general public under an applicable confidentiality order (if any); and 

 

	 	(b)	if the Confidential Information becomes subject to the Official Information Act 1982, it be protected from requests for public disclosure under any applicable ground
for withholding official information, 

 and the Receiver informs the Discloser as soon as reasonably practicable
after such disclosure. 
  

	37	Operational Information 

  

	37.1	Subject to the requirements of confidentiality imposed under section 36, Chorus may collect information about the Service Provider and Customers and End Users of the
Service Provider to the extent that such information is reasonably required for the purpose of providing the Services (Operational Information). Operational Information may be obtained from the Service Provider or generated within
Chorus’ Network when the Service Provider or anyone else uses the Services. 

  

	37.2	Chorus may: 

  

	 	37.2.1	hold Operational Information and share it with its Representatives who are directly involved in the provision of the Services, but only to the extent that this is
necessary to enable Chorus to supply the Service Provider with the Services, send the Service Provider invoices, check that the Service Provider’s obligations are being met, or otherwise to administer and enforce the CSA;

  
  

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 Chorus Services Agreement - General Terms 

 

	 	37.2.2	use Operational Information for statistical purposes in fulfilment of legal or regulatory requirements, provided that the Service Provider and any Customers or End
Users of the Service Provider are not identified; 

  

	 	37.2.3	disclose Operational Information in accordance with and to the extent required by a reporting obligation under any applicable law; 

 

	 	37.2.4	use Operational Information in order to ensure compliance with non-discrimination or similar clauses in contracts between Chorus and Customers of Chorus provided that
the Service Provider and any Customer or End Users of the Service Provider are not identified; and 

  

	 	37.2.5	share Operational Information with Other Service Providers, but only where and to the extent that this is necessary to enable the Service Provider to send or receive
messages of any kind through any telecommunications network. 

  

	37.3	Nothing in this section 37 requires the Service Provider or entitles Chorus to do anything in breach of any statutory or regulatory obligation or in breach of any
confidentiality obligation to a third party. 

  

	38	General 

  

	38.1	The obligations under sections 36 and 37 are intended to continue after the CSA comes to an end. 

 Equitable remedies 
  

	38.2	Chorus and the Service Provider: 

  

	 	38.2.1	acknowledge that damages may not be an adequate remedy for any breach of the confidentiality obligations in sections 36 and 37; 

 

	 	38.2.2	consent to the granting of specific performance or any injunctive relief sought by the other Party as a remedy for any breach or threatened breach of the
confidentiality obligations in sections 36 and 37; and 

  

	 	38.2.3	acknowledge that the other Party may seek specific performance or an injunctive remedy in addition to any other remedies available to it. 

DISPUTES 
  

	39	Default Notice 

  

	39.1	Where on reasonable grounds a Party considers there has been a Default (other than a failure to pay any amount due under the CSA), it may give Notice to the defaulting
Party setting out details of the Default and giving a reasonable period to remedy the Default, which must be at least 15 Working Days (Default Notice). 

 

	39.2	If a Dispute Notice is given in relation to the same subject matter as a Default Notice before the period to remedy the Default expires, then: 

 

	 	39.2.1	the status quo will prevail until the Dispute is resolved; 

  

	 	39.2.2	if the Default Notice was given by Chorus, it will not give rise to any rights under clause 41.5, 41.6 or 42.5.4 unless and until the Dispute is resolved in
Chorus’ favour; and 

  
  

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 Chorus Services Agreement - General Terms 

 

	 	39.2.3	if the Default Notice was given by the Service Provider, it will not give rise to any rights under clause 42.4 unless and until the Dispute is resolved in the Service
Provider’s favour. 

  

	39.3	If a Dispute Notice is given in relation to the same subject matter as a Default Notice after the period to remedy the Default expires, then: 

 

	 	39.3.1	if the Default Notice was given by Chorus, it will give rise to rights under clause 41.5, 41.6 or 42.5.4 unless and until the Dispute is resolved in the Service
Provider’s favour; and 

  

	 	39.3.2	if the Default Notice was given by the Service Provider, it will give rise to rights under clause 42.4 unless and until the Dispute is resolved in Chorus’ favour.

  

	40	Dispute resolution 

 General

  

	40.1	Except as expressly provided under the CSA, any Dispute must be resolved in accordance with this section 40. 

 

	40.2	The rights and obligations under section 40 are intended to continue after the CSA come to an end. 

 

	40.3	Nothing in this section 40 prevents either Party from seeking urgent interlocutory or injunctive relief from the Court. 

 

	40.4	Pending resolution of any Dispute, the Service Provider and Chorus must each: 

 

	 	40.4.1	make all reasonable efforts in good faith to resolve the Dispute promptly and in a manner which minimises any impact on the performance of the CSA; and

  

	 	40.4.2	continue to perform its other obligations under the CSA. 

 Notice of Dispute 
  

	40.5	If a Dispute arises, either Party may give Notice to the other requiring that the Dispute be resolved in accordance with this section 40 (Dispute Notice). A
Party’s Dispute Notice must specify: 

  

	 	40.5.1	the nature of the Dispute; 

  

	 	40.5.2	its Representative for negotiations under clause 40.7; and 

  

	 	40.5.3	its suggestion for settling the Dispute. 

Response to Dispute Notice 
  

	40.6	A Party receiving a Dispute Notice must, within five Working Days of receipt, reply to the other Party by Notice in writing specifying: 

 

	 	40.6.1	its Representative for negotiations under clause 40.7; and 

  

	 	40.6.2	its suggestion for settling the Dispute. 

Negotiations 
  

	40.7	Within 10 Working Days of receiving a Dispute Notice the Parties must enter into negotiations to resolve the Dispute. Negotiations must be held between senior
Representatives of each Party who have authority to settle the Dispute. The Parties must endeavour to resolve the Dispute within 20 Working Days of receiving the Dispute Notice. If the Parties are not able to resolve the Dispute within 20 Working
Days of receiving the Dispute Notice, then the Dispute will be considered to have reached a deadlock (Deadlock). 

  
  

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 Dispute resolution options where negotiations fail 

 

	40.8	If the Dispute reaches a Deadlock then: 

  

	 	40.8.1	the Parties may agree in writing to refer the Dispute to mediation in accordance with clause 40.9; 

 

	 	40.8.2	the Parties may agree in writing to refer the Dispute to expert decision in accordance with clause 40.10; or 

 

	 	40.8.3	in the circumstances permitted under clause 40.11, either Party may refer the Dispute to arbitration in accordance with clause 40.11, 

provided that the Parties must refer any Invoice Error or Dispute of a technical, operational or 

implementation nature to expert decision in accordance with clause 40.10. 

Mediation 
  

	40.9	Where the Parties have agreed in writing to refer a Dispute that has reached a Deadlock to mediation (Mediation Referral Agreement), the following provisions
will apply: 

  

	 	40.9.1	The mediator must be appointed by agreement between the Parties provided that, if the Parties cannot agree on a mediator within five Working Days of the Mediation
Referral Agreement, then the mediator will, at the written request of either Party, be appointed by the president for the time being of the New Zealand LEADR Association of Dispute Resolvers or its successor body (or the president’s nominee).
The Party making such a request must copy it to the other Party. 

  

	 	40.9.2	Unless the Parties agree otherwise in writing, the terms of reference for the mediation will be the model mediation terms suggested by the New Zealand LEADR Association
of Dispute Resolvers or its successor body. 

  

	 	40.9.3	Either Party may, by Notice to the other, revoke the Mediation Referral Agreement at any time. 

 Expert decision 
  

	40.10	Where the Parties must, or have agreed in writing to, refer a Dispute that has reached a Deadlock to expert decision (Expert Referral Agreement), the following
provisions will apply: 

  

	 	40.10.1	The expert must be appointed by agreement between the Parties provided that, if the Parties cannot agree on the expert within five Working Days of the Expert Referral
Agreement, then an appropriately qualified and experienced expert will, at the written request of either Party, be appointed by the Chair of the Telecommunications Carriers’ Forum. The Party making such a request must copy it to the other
Party. 

  

	 	40.10.2	The Parties must use all reasonable endeavours to appoint the expert no later than 15 Working Days from the date of the Expert Referral Agreement.

  

	 	40.10.3	To be eligible for appointment, the expert must be independent, impartial, experienced in the relevant area of telecommunications and preferably experienced in dispute
resolution procedures. Unless the Parties agree otherwise, the expert must not have performed any duties during a 12 month period prior to the date the Dispute Notice was given, whether as an employee, consultant or contractor, for either:

  

	 	(a)	the Service Provider or any Related Company of the Service Provider; or 

  

	 	(b)	Chorus or any Related Company of Chorus. 

  

	 	40.10.4	The expert may seek independent legal advice regarding the appropriate procedures for resolution of the Dispute. 

  
  

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	 	40.10.5	The expert must adopt a procedure which, in the expert’s opinion, is the most simple and expeditious procedure practicable in the circumstances.

  

	 	40.10.6	The Parties must, in a timely manner, provide the expert with any information that the expert reasonably requests. Provided that a reasonable time has been given for
the Parties to satisfy any request, the expert is entitled to make a decision in the absence of such information being provided. 

  

	 	40.10.7	The expert will act as an expert and not as an Arbitrator under the Arbitration Act 1996. The expert will be entitled to rely on the expert’s own judgement and
opinion. 

  

	 	40.10.8	The expert must provide the Parties with a draft decision for comment prior to finalising it. The expert must provide the Parties with a reasonable period in which to
comment on the draft decision and must take any comments received during that period into account in finalising a decision. 

  

	 	40.10.9	The expert must provide a final decision (which must include reasons for that decision) to the Parties in writing as soon as reasonably practicable and, in the absence
of manifest error or bad faith, that decision will be final and binding upon the Parties. Either Party has 10 Working Days from the date the decision is provided to assert that the expert’s decision contains a manifest error or the expert has
acted in bad faith. 

  

	 	40.10.10	The parties must use all reasonable endeavours to co-operate with the expert so that a final decision can be provided within 40 Working Days from the expert being
appointed. 

  

	 	40.10.11	The costs of the expert will be borne equally by the Parties. Each Party will bear its own costs in relation to the expert’s decision. 

 

	 	40.10.12	Where a Party has asserted that the expert’s decision contains a manifest error or the expert has acted in bad faith, and such assertion is not upheld in that
Party’s favour by the relevant Court or authority, then the Party making the assertion will bear all the Court or other authority costs of both Parties. 

 Arbitration 
  

	40.11	If the Dispute reaches a Deadlock and the Parties: 

  

	 	40.11.1	have agreed to refer the Dispute to mediation and have not resolved the Dispute by the earlier of the conclusion of the mediation or the revoking of the Mediation
Referral Agreement; or 

  

	 	40.11.2	have not agreed to refer the Dispute to mediation or expert decision, 

 then either Party may refer the Dispute to arbitration by a sole arbitrator (being a New Zealand resident) under the Arbitration Act 1996, by giving Notice to the other Party (Arbitration Referral
Notice) and the following provisions will apply: 
  

	 	40.11.3	The arbitrator must be appointed by agreement between the Parties provided that, if the Parties can not agree on an arbitrator within five Working Days of the
Arbitration Referral Notice being given, then the arbitrator will, at the written request of either Party, be appointed by the president for the time being of the New Zealand Law Society (or his/her nominee) or its successor body. The Party making
such a request must copy it to the other Party. 

  

	 	40.11.4	The arbitration will take place in Auckland or Wellington (at the arbitrator’s discretion). 

 

	 	40.11.5	The arbitrator must adopt a procedure which, in the arbitrator’s opinion, is the most simple and expeditious procedure practicable in the circumstances.

  

	 	40.11.6	The arbitrator may determine the Dispute without a hearing unless either Party gives Notice requiring one, in which case the arbitrator must treat that as a material
consideration in assessing costs. 

  
  

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	 	40.11.7	Schedule 2 to the Arbitration Act 1996 will apply. 

  

	 	40.11.8	The costs of the arbitrator will be borne equally by the Parties unless the arbitrator determines otherwise. 

 

	 	40.11.9	The Parties must co-operate to ensure the expeditious conduct of the arbitration. In particular, each Party must comply with any reasonable time limits sought by the
other for settling the terms of reference, interlocutory matters and all other steps preliminary and incidental to the hearing and determination of the Dispute. 

 

	 	40.11.10	The parties must use all reasonable endeavours to co-operate with the arbitrator so that a final decision can be provided within 40 Working Days from the arbitrator
being appointed. 

  

	40.12	For the avoidance of doubt, nothing in this section 40 prevents the Service Provider or Chorus from seeking any remedies available to it under the Telecommunications
Act 2001. 

 SUSPENSION AND TERMINATION 
  

	41	Suspension of supply 

  

	41.1	The Service Provider remains liable to pay all Charges for the Services until the Services (or the applicable part of the Services) are Suspended. The Service Provider
must pay all Charges for any part of the Services the supply of which has not been Suspended, except to the extent that the Service Provider is unable to use that part of the Services as a result of the Suspension of another part of the Services.

  

	41.2	Acceptance of part payment or the continued supply of the Services by Chorus, either before or after its powers to Suspend have become exercisable, does not constitute
a waiver of Chorus’ rights under this section 41. 

  

	41.3	Suspension of the Services under this section 41 as a result of the Service Provider’s Default will cease as soon as it is reasonably practicable for Chorus to
complete restoration of the Services after that Default is remedied and in any event must cease no later than four Working Days after that Default is remedied. 

 Suspension of supply following consultation and Default Notice 
  

	41.4	Except in a case of an exceptional event making prior consultation impractical, before Chorus may exercise any right under clause 41.5: 

 

	 	41.4.1	Chorus must give a Default Notice to the Service Provider setting out: 

  

	 	(a)	the specific event giving rise to the Default Notice; 

  

	 	(b)	any relevant provisions of the Privacy Act 1993; 

  

	 	(c)	any relevant provisions of any telecommunications privacy codes of practice; and 

 

	 	(d)	any practicable process or outcome which would remove the necessity for Suspension. 

 

	 	41.4.2	the Service Provider and Chorus must promptly make themselves available for consultation and consult with each other with a view to establishing a better understanding
of the event and agreeing on a practicable process or outcome which would remove the necessity for Suspension; and 

  

	 	41.4.3	five Working Days must have expired since Chorus made itself available for consultation with the Service Provider without the event that gave rise to the Default Notice
being remedied. 

  
  

Page 35 

 Chorus Services Agreement - General Terms 

 

	41.5	Chorus may Suspend supply of the Services, but only to the minimum extent practicable so as to limit disruption to services the Service Provider provides to its
Customers and End Users, if Chorus reasonably believes: 

  

	 	41.5.1	the Service Provider does not hold a licence, permit or other official authorisation it must hold to provide services lawfully; 

 

	 	41.5.2	the Service Provider, in providing services that depend on the Services, is breaching the Privacy Act 1993 or any relevant telecommunications privacy codes of practice
in force under Part VI of the Privacy Act 1993; 

  

	 	41.5.3	any person to whom the Service Provider is providing, or from whom the Service Provider is receiving, a service in connection with the Services is breaching the Privacy
Act 1993 or any relevant telecommunications privacy codes of practice in force under the Privacy Act 1993; or 

  

	 	41.5.4	the Privacy Commissioner has performed a statutory function or exercised a statutory power which has or could have the effect of either making the operation of all or
any part of the Services impractical or detrimental to Chorus’ reputation, or rendering Chorus incapable of performing an obligation relating to supply of the Services. 

 Suspension or restriction following Default Notice 
  

	41.6	Where Chorus gives a Default Notice, Chorus may Suspend supply of the Services (or, where the Default only relates to part of the Services, the applicable part of the
Services) after the period to remedy the Default has expired if the Default has not been remedied. 

 Immediate Suspension or
restriction 
  

	41.7	Chorus may Suspend supply of the Services (or, where the Default only relates to part of the Services, the applicable part of the Services) either immediately or within
a reasonable period of time following the date on which Chorus becomes aware of the right to Suspend if: 

  

	 	41.7.1	the Service Provider, in meeting its obligations, exercising its rights or using the Services, endangers the health or safety of any person; 

 

	 	41.7.2	the prerequisites under sections 4 to 7 have not been, or are no longer, satisfied by the Service Provider; 

 

	 	41.7.3	any condition specified by Chorus under clause 42.8.3 has not been, or is no longer, satisfied by the Service Provider; 

 

	 	41.7.4	any person to whom the Service Provider is providing a service which relies (in whole or in part) on the Services is, in Chorus’ reasonable opinion, using that
service fraudulently or improperly, provided that Chorus will only Suspend the Services to the minimum extent practicable to protect Chorus from the effects of that fraud or improper use; 

 

	 	41.7.5	in Chorus’ reasonable opinion, the Service Provider’s operation or conduct interferes with, damages or threatens in any material way the operation of
Chorus’ Network; 

  

	 	41.7.6	the primary, or all, of the business activities of the Service Provider are Suspended or cease for more than five consecutive Working Days; 

 

	 	41.7.7	the Service Provider is unable to pay its debts as they fall due or is presumed to be unable to pay its debts as they fall due in terms of section 287 of the Companies
Act 1993 (whether the Service Provider is incorporated under that Act or not); 

  

	 	41.7.8	the Service Provider goes into receivership or administration or has a receiver, trustee, administrator or statutory manager appointed in respect of all or any of its
business or property; 

  
  

Page 36 

 Chorus Services Agreement - General Terms 

 

	 	41.7.9	the Service Provider makes an assignment for the benefit of, or enters into or makes any arrangement or composition with, its creditors; or 

 

	 	41.7.10	any resolution is passed or any proceeding is commenced for the winding up or liquidation of the Service Provider (whether on a voluntary or involuntary basis) without
Chorus’ prior written consent (which is not to be unreasonably withheld or delayed), and providing that if such a proceeding is commenced on an involuntary basis it has remained ongoing for 20 or more Working Days. 

 

	41.8	If Chorus Suspends supply of the Services under clause 41.7 it must give Notice of the Suspension to the Service Provider as soon as reasonably practicable.

  

	42	Termination of supply 

  

	42.1	The Service Provider remains liable to pay all Charges for the Services until the Services (or the applicable part of the Services) are terminated. The Service Provider
must pay ail Charges for any part of the Services the supply of which has not been terminated, except to the extent that the Service Provider is unable to use that part of the Services as a result of the termination of another part of the Services.

  

	42.2	Acceptance of part payment or the continued supply of the Services by Chorus, either before or after its powers to terminate have become exercisable, does not
constitute a waiver of Chorus’ rights under this section 42. 

 Termination of supply by the Service Provider

  

	42.3	The Service Provider may terminate supply of the Services (or any part of the Services): 

 

	 	42.3.1	after giving Notice to Chorus of two months or more. If the Service Provider gives any Notice under this clause 42.3.1, it must terminate supply of the Services in
accordance with that Notice upon expiry of the Notice period; or 

  

	 	42.3.2	in accordance with the applicable Operations Manual. 

  

	42.4	Where the Service Provider gives a Default Notice to Chorus, the Service Provider may, after the period to remedy the Default has expired, terminate supply of the
Services (or any part of the Services) either immediately or within a reasonable period of time following the date on which the Service Provider becomes aware of the right to terminate, provided that: 

 

	 	42.4.1	the Default has not been remedied; and 

  

	 	42.4.2	the Default is material. 

 Termination of
supply by Chorus 
  

	42.5	Chorus may, by giving Notice to the Service Provider, terminate supply of the Services either immediately or within a reasonable period of time following the date on
which Chorus becomes aware of the right to terminate, if: 

  

	 	42.5.1	the Service Provider goes into receivership or administration or has a receiver, trustee, administrator or statutory manager appointed in respect of all or any of its
business or property; 

  

	 	42.5.2	the Service Provider makes an assignment for the benefit of, or enters into or makes any arrangement or composition with, its creditors; 

 

	 	42.5.3	any resolution is passed or any proceeding is commenced for the winding up or liquidation of the Service Provider (whether on a voluntary or involuntary basis) without
Chorus’ prior written consent (which is not to be unreasonably withheld or delayed), and providing that if such a proceeding is commenced on an involuntary basis it has remained ongoing for 20 or more Working Days; 

  
  

Page 37 

 Chorus Services Agreement - General Terms 

 

	 	42.5.4	Chorus has given a total of five or more Default Notices in any period of 12 months, provided that each Notice included in the total under this clause 42.5.4 must not
have been subject to a Dispute Notice that was resolved in the Service Provider’s favour; or 

  

	 	42.5.5	Chorus has given a total of three or more Non Payment Notices in any period of 12 months, provided that each Notice included in the total under this clause 42.5.5 must
not have been subject to a Dispute Notice that was resolved in the Service Provider’s favour. 

  

	42.6	Where Chorus gives a Default Notice to the Service Provider, Chorus may, after the period to remedy the Default has expired, terminate supply of the Services (or any
part of the services) either immediately or within a reasonable period of time following the date on which Chorus becomes aware of the right to terminate, provided that: 

 

	 	42.6.1	the Default has not been remedied; 

  

	 	42.6.2	the Default is material; and 

  

	 	42.6.3	no Dispute Notice has been issued in relation to the same subject matter as the Default Notice. 

 

	42.7	If supply of the Services is terminated, Chorus must refund to the Service Provider a pro rata proportion of all Charges which have been paid in advance by the Service
Provider in respect of any period after the date of termination. 

  

	42.8	If supply of the Services (or any part of the Services) is terminated, at its discretion, Chorus may: 

 

	 	42.8.1	refuse to recommence supply of the Services (or any part of the Services) to the Service Provider; 

 

	 	42.8.2	agree to recommence supply of the Services (or any part of the Services) to the Service Provider; or 

 

	 	42.8.3	agree to recommence supply of the Services(or any part of the Services) to the Service Provider subject to any conditions, provided those conditions must not be
consistent with the CSA. 

 GENERAL 
  

	43	Health and safety 

  

	43.1	The Service Provider and Chorus must comply with each other’s reasonable requirements for security, health and safety when working at each other’s premises.
Chorus must also comply with any reasonable requirements for security, health and safety when working at the premises of a Customer or End User of the Service Provider. Where practicable, these requirements must be communicated to each other in
writing. 

  

	44	Consumer Guarantees Act 1993 

  

	44.1	The Services are supplied to the Service Provider for the purposes of a business as defined in the Consumer Guarantees Act 1993. The provisions of that Act do not apply
to the Services supplied to the Service Provider under the CSA. 

  

	45	Assignment by the Service Provider 

  

	45.1	A Party may assign any of its rights and obligations under the CSA, provided that: 

 

	 	45.1.1	the Service Provider has obtained prior written consent from Chorus (such consent not to be unreasonably withheld or delayed); 

  
  

Page 38 

 Chorus Services Agreement - General Terms 

 

	 	45.1.2	the assignee satisfies the prerequisites in sections 4 to 7; and 

  

	 	45.1.3	in the case of Chorus seeking to transfer, Chorus may assign any of its rights and obligations under the CSA to any wholly owned subsidiary of Chorus Limited and no
consent will be required from the Service Provider. 

  

	46	Variation 

  

	46.1	No variation of the CSA will be of any force or effect unless it is recorded in writing and signed (whether in counterparts or otherwise) by authorised Representatives
of the Service Provider and Chorus. For the avoidance of doubt, this clause 46.1 does not limit Chorus’ ability to amend any Price List or Operations Manual in accordance with the CSA. 

 

	47	Representations 

  

	47.1	The Service Provider may not represent, and must use all reasonable endeavours to ensure that its Representatives do not represent, that there will be a continuing
relationship between Chorus and any Customer or End User of the Service Provider. 

  

	48	Subcontracting 

  

	48.1	A Party may have Representatives meet any of its obligations under the CSA, but it will remain liable to the other Party for meeting all those obligations.

  

	49	No waiver 

  

	49.1	A waiver of any right, power or remedy under the CSA must be in writing signed by the Party granting it. A waiver is only effective in relation to the particular
obligation or Default in respect of which it is given. It is not to be taken as an implied waiver of any other obligation or Default or as an implied waiver of that obligation or Default in relation to any other occasion. 

 

	49.2	The fact that a Party fails to do, or delays in doing, something the Party is entitled to do under the CSA does not amount to a waiver. 

 

	50	Notices 

  

	50.1	Notices to Chorus or the Service Provider must be in writing and sent to the relevant contact details advised in accordance with the applicable Operations Manual,
provided that where such contact details do not exist or are reasonably believed to be out of date, Notices may be sent to the contact details set out at the beginning of the General Terms. 

 

	50.2	Any Notice given by: 

  

	 	50.2.1	post to a contact address will be assumed to have been delivered three days after it is posted; 

 

	 	50.2.2	fax to a contact fax number will be assumed to have been delivered once a correct transmission confirmation slip is received, but any fax sent after 5.00 pm on a
Working Day will be deemed to have been delivered at 9.00 am on the next Working Day; or 

  

	 	50.2.3	email to an email address will be assumed to have been delivered on the earlier of: 

 

	 	(a)	the sender’s receipt of confirmation of successful delivery; or 

  
  

Page 39 

 Chorus Services Agreement - General Terms 

 

	 	(b)	one Working Day after dispatch, provided the sender does not receive any indication of the failure of, or delay in, delivery within one Working Day after dispatch. For
the purpose of this clause 50.2.3, ‘dispatch’ occurs when the relevant email first leaves the sender’s network for delivery to the recipient’s address. 

 

	51	Governing law and jurisdiction 

  

	51.1	The CSA is governed by and must be construed in accordance with the laws of New Zealand. The parties submit to the exclusive jurisdiction of the courts of New Zealand.
The parties will not object to the exercise of jurisdiction by those courts on any basis. 

  

	52	Severing unlawful terms 

  

	52.1	If the parties disagree about whether or not a term of the CSA is unlawful or unenforceable, both Parties must, unless they agree otherwise in writing, perform all
their obligations under the CSA (other than those which may be unlawful or unenforceable and those obligations that are not able to be performed due to terms that may be unlawful or unenforceable) until a final decision is made by a court on the
lawfulness and enforceability of the term. 

  

	52.2	If a final decision is made by a court that any term of the CSA is unlawful and unenforceable: 

 

	 	52.2.1	it will be severed from the CSA to the extent that it is unlawful and unenforceable; 

 

	 	52.2.2	the rest of the CSA will remain in force; and 

  

	 	52.2.3	either Party may give Notice requiring the other Party to use reasonable endeavours to negotiate a change to the CSA which is lawful and consistent with the final
decision and which puts both Parties, as far as is reasonably possible, in the commercial position they would have been in if it were not for the final decision. 

 

	53	Entire agreement 

  

	53.1	The CSA contains everything the Parties have agreed in relation to the subject matter it deals with. The CSA will prevail over all previous agreements and
understandings between the Parties or representations made by either Party. No Party can rely on an earlier written document or anything said or done by or on behalf of the other Party before the CSA was executed. 

 

	53.2	The Parties acknowledge that in entering into the CSA neither has relied on any representation made by the other Party, whether written or oral, about the subject
matter the CSA deals with which is not contained in the CSA. 

  

	54	Independent Contractor/Privity 

  

	54.1	No legal partnership, employer/employee, principal/agent, fiduciary or joint venture relationship is created, evidenced or implied by the CSA. 

 

	54.2	No contract, obligation or other legal relationship is created between Chorus and any Customer of the Service Provider or third party by the CSA. Chorus does not
provide, grant or confer any right, benefit or privilege on any Customer of the Service Provider under the CSA. 

  

	54.3	 No third party (including any customer of the Service Provider) will have the benefit of or be entitled to enforce any part of the CSA under the
Contracts (Privity) Act 1982 or otherwise, except where the CSA provides otherwise or as provided by law. 

  
  

Page 40 

 Chorus Services Agreement - General Terms 

 

	55	Regulatory event 

  

	55.1	In this section 55, Regulatory Event means any legislative or regulatory change (including any determination, direction or decision by a regulatory authority, or
the introduction of any regulations, standard terms determination or undertaking) that directly or indirectly has the effect of: 

  

	 	55.1.1	altering the terms of the CSA; 

  

	 	55.1.2	making the operation of the CSA impracticable; 

  

	 	55.1.3	materially altering the burden (financial or otherwise) of Chorus providing the Services under the CSA; 

 

	 	55.1.4	making Chorus incapable of performing the CSA; or 

  

	 	55.1.5	causing Chorus (voluntarily or otherwise) to materially alter its operations or structure. 

 

	55.2	Chorus may end the provision of the Services in response to a Regulatory Event, by giving the Service Provider three months’ Notice. Such Notice must set out the
nature of the Regulatory Event. 

  

	56	Rights not excluded 

  

	56.1	Nothing in the CSA excludes or limits the Service Provider’s or Chorus’ right to enforce the CSA or exercise any other rights under any enactment.

  
  

Page 41Wholesale Commercial Services Agreement

 Exhibit 4.24 

 
 

 
 Wholesale Commercial Services Agreement 
 between 
 Telecom New Zealand Limited 

and its permitted transferees (“the Service Provider”) 
 Chorus New Zealand Limited 
 and its permitted transferees (“Chorus”)

 COMMENCEMENT DATE 
 This Agreement will commence on 1 December 2011 (“Commencement Date”). 

PARTIES’ AGREEMENT 
 Chorus and the
Service Provider agree that Chorus will provide to the Service Provider, and the Service Provider will accept and pay for, the Services on the terms and conditions set out in this Agreement (including the Attachments). 

The Attachments are: 
  

	(a)	the Service Description for each service purchased by the Service Provider under this Agreement; 

 

	(b)	the Price List for each service purchased by the Service Provider under this Agreement; 

 

	(c)	the Operations Manual; and 

  

	(d)	the Special Terms for each service or category of services purchased by the Service Provider under this Agreement. 

 

					
	Signatures	 		 	
			
	For Telecom New Zealand Limited	 		 	For Chorus New Zealand Limited
			
	 

	 		 	 

	Signature	 		 	Signature
			
	David Hovercroft	 		 	Mark Ratcliffe
	Name	 		 	Name
			
	GCTO	 		 	CEO
	Position	 		 	Position
			
	15-11-11	 		 	15-11-11
	Date	 		 	Date

  
 2 

  
 

 
 CONTENTS 
  

							
	1.	  	 SCOPE
	  	 	5	  
			
	2.	  	 DEFINITIONS
	  	 	5	  
			
	3.	  	 INTERPRETATION
	  	 	9	  
			
	4.	  	 GUIDING PRINCIPLES
	  	 	9	  
			
	5.	  	 CONDITIONS OF PROVIDING SERVICES
	  	 	10	  
			
	6.	  	 SERVICE DESCRIPTIONS
	  	 	11	  
			
	7.	  	 PRICE LIST
	  	 	12	  
			
	8.	  	 OPERATIONS MANUAL AND SPECIAL TERMS
	  	 	12	  
			
	9.	  	 ORDERING SERVICES
	  	 	13	  
			
	10.	  	 THE SERVICE PROVIDER’S RESPONSIBILITIES WHEN CHORUS PROVIDES A SERVICE
	  	 	13	  
			
	11.	  	 EQUIPMENT RESPONSIBILITIES
	  	 	14	  
			
	12.	  	 SOFTWARE
	  	 	15	  
			
	13.	  	 SAFEGUARDING CHORUS’ NETWORK AND EQUIPMENT
	  	 	16	  
			
	14.	  	 ADVERSE NETWORK EVENTS
	  	 	17	  
			
	15.	  	 PROPERTY RIGHTS
	  	 	17	  
			
	16.	  	 PERSONAL PROPERTY SECURITIES ACT 1999
	  	 	17	  
			
	17.	  	 INTELLECTUAL PROPERTY
	  	 	18	  
			
	18.	  	 FORECASTS
	  	 	18	  
			
	19.	  	 NOTIFICATION AND SUSPENSION FOR OUTAGES AND FAULTS
	  	 	18	  
		  	 Planned Outages
	  	 	19	  
		  	 Unplanned Outages
	  	 	19	  
			
	20.	  	 CHORUS’ RESPONSIBILITY FOR FAULTS
	  	 	20	  
			
	21.	  	 DIAGNOSING, REPORTING AND FIXING FAULTS
	  	 	20	  
		  	 Reporting faults to Chorus
	  	 	20	  
		  	 Fixing faults
	  	 	21	  
			
	22.	  	 DEFAULT NOTICE
	  	 	22	  
			
	23.	  	 SUSPENSION OF SUPPLY
	  	 	22	  
		  	 Suspension of supply following consultation and Default Notice
	  	 	22	  
		  	 Suspension of restriction following Default Notice
	  	 	23	  
		  	 Immediate suspension or restriction
	  	 	23	  
			
	24.	  	 CHARGING PRINCIPLES
	  	 	24	  
			
	25.	  	 INVOICES
	  	 	24	  
			
	26.	  	 PAYMENT
	  	 	25	  
		  	 Electronic invoicing and billing reports
	  	 	25	  
		  	 Time limit for invoicing
	  	 	25	  

							
	 27.
	  	 NON-PAYMENT
	  	 	25	  
		  	 Suspension following Non-Payment Notice
	  	 	26	  
			
	 28.
	  	 INVOICE DISPUTES
	  	 	26	  
		  	 Dealing with Invoice Error Disputes
	  	 	26	  
		  	 Other Invoice Disputes
	  	 	27	  
		  	 Interest on unpaid amounts
	  	 	27	  
		  	 Calculation of interest
	  	 	27	  
			
	 29.
	  	 SERVICE PROVIDER’S LIABILITY
	  	 	27	  
		  	 Limitation of the Service Provider’s Group’s liability
	  	 	27	  
		  	 Exclusion of the Service Provider’s Group’s liability
	  	 	28	  
		  	 Time Bar
	  	 	28	  
		  	 Exceptions to the limitation and exclusion of the members of the Service Provider’s Group’s
liability
	  	 	28	  
		  	 Costs of recovering Charges
	  	 	28	  
		  	 The Service Provider’s liability for Customer and End User claims
	  	 	28	  
		  	 Mitigating Loss
	  	 	28	  
		  	 Chorus Group and Service Provider’s Group
	  	 	28	  
			
	 30.
	  	 CHORUS’ LIABILITY
	  	 	29	  
		  	 Limitation of the Chorus Group’s liability
	  	 	29	  
		  	 Exclusion of Chorus Group’s liability
	  	 	29	  
		  	 Time bar
	  	 	29	  
		  	 Exceptions to the limitation and exclusions of Chorus Group’s liability
	  	 	29	  
		  	 Mitigating Loss
	  	 	30	  
			
	 31.
	  	 FORCE MAJEURE
	  	 	30	  
			
	 32.
	  	 CERTAIN RIGHTS NOT EXCLUDED
	  	 	31	  
			
	 33.
	  	 CONFIDENTIAL INFORMATION
	  	 	31	  
			
	 34.
	  	 THE SERVICE PROVIDER’S INFORMATION
	  	 	34	  
			
	 35.
	  	 DISPUTE RESOLUTION
	  	 	34	  
		  	 General
	  	 	34	  
		  	 Notice of Dispute
	  	 	34	  
		  	 Response to Dispute Notice
	  	 	35	  
		  	 Negotiations
	  	 	35	  
		  	 Dispute resolution options where negotiations fail
	  	 	35	  
		  	 Mediation
	  	 	35	  
		  	 Expert Decision
	  	 	35	  
		  	 Arbitration
	  	 	36	  
		  	 Interlocutory or injunctive relief
	  	 	37	  
			
	 36.
	  	 TERMINATION
	  	 	37	  
		  	 Early termination of Agreement by the Service Provider
	  	 	37	  
		  	 Termination of provision of a particular Service by the Service Provider
	  	 	38	  
			
	 37.
	  	 FIXED TERMS
	  	 	38	  
			
	 38.
	  	 RIGHTS AND RESPONSIBILITIES CONTINUE
	  	 	39	  
			
	 39.
	  	 HEALTH AND SAFETY
	  	 	39	  
			
	 40.
	  	 CONSUMER GUARANTEES ACT
	  	 	39	  
			
	 41.
	  	 TRANSFER OF A PARTY’S INTERESTS
	  	 	39	  
			
	 42.
	  	 REPRESENTATIONS
	  	 	39	  
			
	 43.
	  	 VARIATION
	  	 	40	  
			
	 44.
	  	 SUBCONTRACTING
	  	 	40	  
			
	 45.
	  	 INDEPENDENT CONTRACTOR/PRIVITY
	  	 	40	  

  
 4 

							
	 46.
	  	 PREVAILING TERMS
	  	 	40	  
			
	 47.
	  	 ENTIRE AGREEMENT
	  	 	40	  
			
	 48.
	  	 NO WAIVER
	  	 	41	  
			
	 49.
	  	 NOTICES
	  	 	41	  
		  	 The Service Provider contact address:
	  	 	41	  
		  	 Chorus contact address:
	  	 	41	  
			
	 50.
	  	 SEVERING UNLAWFUL TERMS
	  	 	42	  
			
	 51.
	  	 REGULATORY EVENT
	  	 	42	  
			
	 52.
	  	 GOVERNING LAW
	  	 	42	  

  

	1.	Scope 

  

	1.1	This Agreement covers the supply by Chorus of commercial wholesale telecommunications services to the Service Provider and associated matters. 

 

	1.2	The only services that are available for supply by Chorus under this Agreement: 

 

	 	(a)	are listed on Chorus’ website http://www.chorus.co.nz/; and 

  

	 	(b)	are services that Chorus has notified the Service Provider are to be added to that list under section 6. 

 

	1.3	The services cannot be sold to Customers, but can be: 

  

	 	(a)	used by the Service Provider as intermediary inputs into services offered by the Service Provider; or 

 

	 	(b)	resold by the Service Provider to Other Service Providers. 

  

	1.4	Chorus may also supply wholesale telecommunications services to the Service Provider in accordance with standard terms determinations issued by the Commission, under a
Chorus Services Agreement or under a UFB Services Agreement. For the avoidance of doubt, such services are not supplied under this Agreement. 

  

	1.5	This Agreement is conditional on the Separation Deed becoming unconditional and if this condition is not fulfilled by 30 June 2012, Chorus may (in its absolute and
unfettered discretion) by written notice to the Service Provider terminate this Agreement at any time. 

 UNDERSTANDING THESE
TERMS 
  

	2.	Definitions 

  

	2.1	In this Agreement: 

  

			
	“Act”	  	means the Telecommunications Act 2001.
		
	“Agreement”	  	means this Wholesale Commercial Services Agreement (including the Attachments).
		
	“Attachments”	  	means the Attachments described on the first page of this Agreement which form part of this Agreement.
		
	“Bank”	  	means any body registered as a registered bank under section 69 of the Reserve Bank of New Zealand Act 1989.

  
 5 

			
	“Bill Rate”	  	means the average 90 day bank bill mid rate as quoted on Reuters Screen page BKBM or the equivalent page replacing page BKBM (known at the date of this Agreement as the FRA rate)
at or about 10.45am on the relevant date or, if at that time page BKBM or the equivalent replacement page is not available, the last rate quoted on that page before it became unavailable.
		
	“Charges”	  	means all amounts payable under this Agreement for Services Chorus provides to the Service Provider.
		
	“Chorus”	  	means Chorus New Zealand Limited.
		
	“Chorus Group”	  	means, subject to clause 29.9(a), Chorus and every Related Company of Chorus, all officers, contractors, employees and agents of any of those companies, and everyone else any of
those companies is responsible for.
		
	“Chorus’ Equipment”	  	means any equipment Chorus provides to the Service Provider as part of any Service.
		
	“Chorus’ Network”	  	means the telecommunication system whether fixed, mobile or wireless from time to time of the Chorus Group which Chorus uses to provide Services to the Service Provider including
all transmission media, equipment and related support systems but excluding Chorus’ Equipment or anything on the Service Provider’s side of a handover point (or other demarcation point between Chorus’ Network and the premises or line
of the Service Provider).
		
	“Chorus System”	  	includes:
		
		  	 (a)        any operational support system of Chorus and any functionalities of such
system provided to the Service Provider under this Agreement; and

		
		  	 (b)       OO&T and OFM.

		
	“Commencement Date”	  	has the meaning given on the first page of this Agreement.
		
	“Commission”	  	means the Commerce Commission in the course of performing its functions under the Act.
		
	“Confidential Customer Information”	  	has the meaning given in clause 33.1.
		
	“Confidential Information”	  	has the meaning given in clause 33.1.
		
	“Customer”	  	means:
		
		  	 (a)        in relation to Chorus, a person (other than the Service Provider) to whom
Chorus is supplying telecommunications related services pursuant to a contractual relationship or any law or regulation; or

		
		  	 (b)       in relation to the Service Provider, a person to whom the Service Provider is
providing telecommunications related services that use or involve Services provided to the Service Provider under this Agreement pursuant to a contractual relationship.

		
		  	For the avoidance of doubt, a “Customer” may include an Other Service Provider.
		
	“Customer Transfer Code”	  	means:
		
		  	 (a)        for regulated telecommunications services, the Code for the Transfer of
Telecommunications Services issued by the Telecommunications Carriers’ Forum and approved by the Commission dated 12 October 2006; and

  
 6 

			
		  	 (b)       for non regulated telecommunications services, the Code for the Transfer of Non
Regulated Telecommunications Services issued and endorsed by the Telecommunications Carriers’ Forum dated 3 November 2006.

		
	“Deadlock”	  	has the meaning given in clause 35.4.
		
	“Default”	  	means any failure, refusal or inability by a party to meet any of its responsibilities under this Agreement.
		
	“Default Notice”	  	has the meaning given in clause 22.1.
		
	“Dispute”	  	has the meaning given in clause 35.1.
		
	“Dispute Notice”	  	has the meaning given in clause 35.2.
		
	“Eligibility Criteria”	  	means the eligibility criteria (if any) listed in a Service Description, including whether a Service is available for sale and whether a Service can be
transferred.
		
	“End User”	  	has the meaning given in the Crown Fibre Holdings Wholesale Services Agreement.
		
	“End User Terms”	  	has the meaning given in the Crown Fibre Holdings Wholesale Services Agreement.
		
	“Force Majeure”	  	has the meaning given in clause 31.1.
		
	“Indirect Damages”	  	means any liability resulting from or arising under or in connection with this Agreement (whether based in contract, tort, statute or otherwise) for:
		
		  	 (a)        indirect, incidental or consequential economic loss or damage;
or

		
		  	 (b)       loss of profit, loss of revenue, loss of production, loss of income, loss of
business, loss of anticipated savings, loss of entitlement to special damages and loss of opportunity.

		
	“Intellectual Property”	  	means any patent, copyright, design, trade name, trademark, service mark or other intellectual property right (whether registered or not) including ideas, concepts, know-how,
techniques, designs, specifications, drawings, blueprints, tracings, diagrams, models and other information relating to any such intellectual property.
		
	“Invoice Error”	  	has the meaning given in clause 28.1.
		
	“MAC”	  	means any move, add, change or discontinuance in relation to any Service.
		
	“Network”	  	means either the Service Provider’s Network or Chorus’ Network, as the context requires.
		
	“New Service Request”	  	means a request by the Service Provider to purchase a Service in accordance with the Operations Manual.
		
	“Non-Payment Notice”	  	has the meaning given in clause 27.1.
		
	“Notice”	  	means a notice in writing provided in accordance with section 49.
		
	“OFM”	  	means Chorus’ Online Faults Management system.
		
	“OO&T”	  	means Chorus’ Wholesale Electronic Online Ordering and Tracking system, as described in the Operations Manual.
		
	“Operations Manual”	  	means the operations manual forming part of this Agreement.

  
 7 

			
	“Other Service Provider”	  	means:
		
		  	 (a)        in relation to Chorus, a person who has an interconnection agreement and/or
wholesale services agreement with Chorus, but does not include any member of the Chorus Group or any member of the Service Provider’s Group; and

		
		  	 (b)       in relation to the Service Provider, a person who has an interconnection
agreement and/or wholesale services agreement with the Service Provider, but does not include any member of the Service Provider’s Group or any member of the Chorus Group.

		
	“Price List”	  	means the Price List for a Service forming part of this Agreement.
		
	“Regulatory Event”	  	has the meaning set out in section 51.
		
	“Related Company”	  	has the meaning in section 2(3) of the Companies Act 1993 (read as if the expression “company” in that subsection included any body corporate, wherever
incorporated).
		
	“Separation Deed”	  	means the separation deed between Telecom Corporation of New Zealand Limited and Chorus giving effect to the arrangement to demerge Chorus from Telecom Corporation of New Zealand
Limited as approved by the High Court of New Zealand.
		
	“Service Description”	  	means the service description for a Service forming part of this Agreement.
		
	“services”	  	means services, products and/or goods.
		
	“Services”	  	means all or (as the context permits) any part of the services to be provided under this Agreement by Chorus to the Service Provider.
		
	“the Service Provider”	  	means the Service Provider identified on the first page of this Agreement, and includes its permitted transferees.
		
	“Service Provider’s Group”	  	means, subject to clause 29.9(b), the Service Provider and every Related Company of the Service Provider, all officers, contractors, employees and agents of any of those
companies, and everyone else any of those companies is responsible for.
		
	“Service Provider’s Network”	  	means the telecommunication system of the Service Provider, whether fixed, mobile or wireless from time to time of the Service Provider, which it uses to provide services to its
Customers including all transmission media, equipment and related support systems but excluding anything on Chorus’ side of a handover point (or other demarcation point between Chorus’ Network and the premises or line of the Service
Provider). For the purposes of this definition, the Service Provider includes every Related Company of the Service Provider.
		
	“Special Terms”	  	means the special terms for a Service or category of Services forming part of this Agreement.
		
	“Suspend” or “Suspension”	  	includes:
		
		  	 (a)        to restrict or otherwise withdraw the right to use the Service or any part
of the Service; and

		
		  	 (b)       to refuse any order for the Service.

		
	“TED Customer Portal”	  	means the Web-portal built into Chorus’ CRM system known internally as TED and as described in the Operations Manual.
		
	“Transfer Request”	  	means a request by the Service Provider to transfer (including reassign and/or transition) Services in accordance with the Operations Manual.
		
	“Working Day”	  	means any day other than a Saturday, Sunday or public holiday in any province relevant to the provision of the Service.

  
 8 

	3.	Interpretation 

  

	3.1	In interpreting this Agreement: 

  

	 	(a)	clause and section headings are for convenience only and do not affect the interpretation; 

 

	 	(b)	a word which denotes the singular also denotes the plural and vice versa; 

  

	 	(c)	words denoting natural persons include any legal entity or association of entities and vice versa; 

 

	 	(d)	all currency references are to New Zealand dollars and all amounts payable are payable in New Zealand dollars; 

 

	 	(e)	the words “include” and “including” are to be construed without limitation; 

 

	 	(f)	except where this Agreement expressly provides otherwise: 

  

	 	(i)	reference to a statute or regulation means that statute or regulation as amended or re-enacted and includes sub-ordinate legislation; 

 

	 	(ii)	references to months are to calendar months; 

  

	 	(iii)	reference to time is to New Zealand time; and 

  

	 	(iv)	reference to a document (including any technical manual or user guide) means that document as amended from time to time. 

 

	3.2	In interpreting sections 1 to 52 of this Agreement, references to clauses or sections are references to clauses or sections in the main body of this Agreement and not
in the Attachments, unless specified otherwise. Sections are identified by a single number (for instance, “this section 3”) and clauses by a composite number (for instance, this clause 3.2). 

PROVIDING SERVICES 
  

	4.	Guiding Principles 

  

	4.1	The following principles apply. Chorus must: 

  

	 	(a)	provide the Service to the Service Provider in a timely manner and with reasonable care and skill; 

 

	 	(b)	supply the Service to a standard that is consistent with international best practice; and 

 

	 	(c)	make sure the Service meets any specifications contained or referred to in the relevant Service Description and/or Special Terms, 

provided that Chorus does not guarantee the Service will be continuously available or fault-free. 

 

	4.2	The principles in clause 4.1 are limited by the following factors: 

  

	 	(a)	reasonable technical and operational practicability having regard to Chorus’ Network; 

 

	 	(b)	network security and safety; 

  
 9 

	 	(c)	existing legal duties on Chorus to provide a defined level of service to users of the Service; 

 

	 	(d)	the inability, or likely inability, of the Service Provider to comply with any reasonable conditions on which the Service is supplied; and 

 

	 	(e)	any request for a lesser standard of Service from the Service Provider. 

  

	4.3	The principle set out in clause 4.1: 

  

	 	(a)	does not extend to any information about identifiable individual Chorus Customers; and 

 

	 	(b)	is subject to the requirement that any Confidential Information provided to the Service Provider, in accordance with that principle, must be kept confidential to the
Service Provider. 

  

	5.	Conditions Of Providing Services 

  

	5.1	Chorus is not obliged to begin or continue to provide Services under this Agreement unless the prerequisites in this section 5 are satisfied at all times.

  

	5.2	The Service Provider must provide to Chorus: 

  

	 	(a)	evidence reasonably satisfactory to Chorus that the Service Provider has a long term credit rating for its senior unsecured indebtedness of at least A3 (Moody’s
investor Services), A- (Standard and Poor’s Ratings Group) or B+ (AM Best); or 

  

	 	(b)	if such evidence cannot be provided, the Service Provider must provide to Chorus the Service Provider’s choice of an unconditional: 

 

	 	(i)	Bank guarantee; 

  

	 	(ii)	letter of credit; 

  

	 	(iii)	cash prepayment; 

  

	 	(iv)	guarantee from the parent company of the Service Provider if; 

  

	 	(aa)	that parent company has a credit rating which is in accordance with clause 5.2(a); and 

 

	 	(bb)	where the parent company is not a “company” registered under Part II of the Companies Act 1993, Chorus has approved that company as a guarantor (such approval
not to be unreasonably withheld or delayed); or 

  

	 	(v)	other security agreed by Chorus in writing, 

 (“Security”). 
  

	5.3	The Security must be in a form reasonably acceptable to Chorus and, in the case of a Bank guarantee or a letter of credit, from a Bank which has a credit rating
acceptable to Chorus, acting reasonably. The Security must either be for: 

  

	 	(a)	the greater of: 

  

	 	(i)	$100,000; and 

  

	 	(ii)	an amount equal to Chorus’ reasonable estimate of the total value of Charges for Services Chorus is likely to supply to the Service Provider during any two
consecutive month period of this Agreement; or 

  

	 	(b)	an amount otherwise agreed by Chorus in writing. 

  
 10 

	5.4	Every six months after the Commencement Date if either the Service Provider or Chorus requests, the amount of the Security must be adjusted. The adjusted Security must
meet the same requirements as any Security under clause 5.3 and be for: 

  

	 	(a)	the greater of: 

  

	 	(i)	$100,000; and 

  

	 	(ii)	an amount equal to the total value of Charges under this Agreement over the two month period immediately preceding the date any request under this clause 5.4 is made;
or 

  

	 	(b)	an amount otherwise agreed by Chorus in writing. 

  

	5.5	If the adjusted Security amount is an increase, the Service Provider must, within 20 Working Days after that adjustment date, provide replacement or additional security
that is equal to the new Security amount, or, if the adjusted Security amount is a decrease, the Service Provider may cause the Security to be reduced accordingly. 

 

	5.6	On Chorus’ request, the Service Provider must, within 30 days, obtain and thereafter maintain a policy or policies of insurance. Such insurance must:

  

	 	(a)	cover the Service Provider in respect of any liability for physical damage referred to in clause 29.1 (b) of this Agreement; 

 

	 	(b)	be for a sum insured of not less than $20,000,000; 

  

	 	(c)	have a deductible payable by the Service Provider of no more than $1,000,000; 

 

	 	(d)	be provided by an insurer or insurers reasonably acceptable to Chorus; and 

 

	 	(e)	be governed by New Zealand law and subject to New Zealand jurisdiction. 

  

	5.7	For the avoidance of doubt, if the prerequisites in section 5 are not satisfied at any time during the Agreement, then Chorus’ sole remedy will be to exercise any
rights to Suspend in accordance with clause 23.7(b). 

 THE ATTACHMENTS 

 

	6.	Service Descriptions 

  

	6.1	The Service Descriptions identify the technical detail of the services which are to be supplied by Chorus to the Service Provider under this Agreement.

  

	6.2	From the Commencement Date, Chorus will, subject to the terms of this Agreement, supply the Services under any Service Description for any Service which is contained
within the list of services on Chorus’ website http://www.chorus.co.nz/ unless and until supply of the Services is Suspended or terminated under this Agreement or this Agreement comes to an end. 

 

	6.3	Subject to clause 6.4, Chorus may: 

  

	 	(a)	amend any non-price terms in this Agreement (including, the terms and conditions of the Service, the Service Description or Eligibility Criteria) on 30 days’
notice; 

  

	 	(b)	introduce a Service on 30 days’ notice; and 

  

	 	(c)	withdraw a Service on 90 days’ notice. 

  

	6.4	The amendment or withdrawal of a Service in accordance with clause 6.3 will take effect from the date specified in the notice provided by Chorus. However, Chorus may
not: 

  

	 	(a)	amend or withdraw a particular instance of a Service to the extent that the specific instance of a Service is ordered for a specific time period (for example, a term
contract) and that time period has not expired; or 

  
 11 

	 	(b)	amend or withdraw a Service to the extent that the Service Description or Special Terms provides (or the parties otherwise agree) that clause 7.3 will not apply in
relation to some or all of the terms of supply of that Service. 

  

	6.5	Chorus is not obliged to continue to supply any service which has been removed from Chorus’ website in accordance with this Agreement. 

 

	7.	Price List 

  

	7.1	The Price Lists are Chorus’ Confidential Information, and will: 

  

	 	(a)	distinguish (where applicable) between Services which are offered in different markets (which will be defined by different customer segments or different geographic
areas); 

  

	 	(b)	contains the price for each Service which is updated in accordance with clause 7.3; and 

 

	 	(c)	in the case of a Service which Chorus treats as a “price on application”, contains a note to this effect. 

 

	7.2	Where the Service Provider requests the supply of a “price on application” Service, Chorus will offer the Service to the Service Provider at the same price it
would have offered the Service if requested from another service provider. 

  

	7.3	Subject to clause 7.4, the Charges under an applicable Price List may be amended 

 on 60 days’ notice. 
  

	7.4	Subject to clause 7.5, if the price for a particular Service is amended, the amended price will apply to the provision of all of that Service which is supplied by
Chorus to the Service Provider from the date the amendment becomes effective, regardless of whether that Service was ordered prior to the amendment. 

  

	7.5	Where a particular instance of a Service is ordered for a fixed term, the price for that instance of supply of that Service will be the price at the date at it was
ordered and that price will apply for the length of the fixed term of supply. 

  

	8.	Operations Manual and Special Terms 

  

	8.1	The parties will comply with the procedures set out in: 

  

	 	(a)	the Operations Manual; and 

  

	 	(b)	the Special Terms (if any). 

  

	8.2	The service levels (if any) in the Special Terms are minimum targets only and neither party is legally obliged to achieve them unless otherwise expressly specified in
the Special Terms. 

  

	8.3	Chorus may give notice to the Service Provider proposing an amendment to the Operations Manual. The Service Provider may provide comments on the proposed change to
Chorus and Chorus will consider in good faith any comments which are received by Chorus within 30 days after the date Chorus gives notice of the proposed change. 

 

	8.4	Following provision of notice of the proposed amendment to the Operations Manual and the expiry of the 30 day period for providing comments under clause 8.3, Chorus may
amend the Operations Manual on 30 days’ notice except to the extent that: 

  

	 	(a)	the Operations Manual provides that the amendment requires agreement of the parties; or 

  
 12 

	 	(b)	the amendment conflicts with the provisions set out in sections 1 to 52 of this Agreement. 

 

	8.5	For the avoidance of doubt, any amendment to the Operations Manual notified to the Service Provider in accordance with clause 8.4 may differ from the proposed amendment
notified to the Service Provider in accordance with clause 8.3. 

 ORDERING SERVICES 

 

	9.	Ordering Services 

  

	9.1	The following processes will apply to the ordering of Services: 

  

	 	(a)	the Service Provider may request the Services from Chorus following the processes set out in this Agreement (and, in particular, set out in the Operations Manual);

  

	 	(b)	all requests must be made using OO&T, except to the extent that: 

  

	 	(i)	the type of request or Service is not covered by OO&T; or 

  

	 	(ii)	OO&T is unavailable for more than 5 Consecutive Business Hours (as defined in the Special Terms); 

 

	 	(c)	all requests must be made in accordance with the processes set out in the Operations Manual; and 

 

	 	(d)	Chorus will advise the Service Provider whether each such request is accepted or rejected, in accordance with the procedures set out in the Operations Manual and the
Special Terms. 

  

	9.2	The inclusion of a Service on Chorus’ website and the existence of a Service Description does not guarantee that the Service will be available in every instance
when an order is placed. In particular, Services may not be available in certain areas because there is insufficient capacity on Chorus’ Network, or because the Service is requested outside of the current service area, or because equipment or
plant is temporarily unavailable. 

 SERVICE PROVIDER’S OBLIGATIONS 

 

	10.	The Service Provider’s Responsibilities When Chorus Provides a Service 

 

	10.1	Whenever Chorus supplies Services to the Service Provider, the Service Provider will: 

 

	 	(a)	follow Chorus’ reasonable directions about the use of the Services which Chorus reasonably believes are: 

 

	 	(i)	in the interests of health and safety; 

  

	 	(ii)	in the interests of the quality of the service provided to Chorus’ Customers, the Service Provider’s Customers or any Other Service Provider’s customers;
or 

  

	 	(iii)	necessary to prevent a risk to persons and property. 

 If Chorus is proposing to give directions under this clause of a type not previously notified to the Service Provider, Chorus will, to the extent reasonably practicable, notify the Service Provider of the
proposed directions, invite feedback from the Service Provider and give its reasonable consideration to measures which will mitigate any adverse impact on the manner in which the Service Provider uses the Services; 

  
 13 

	 	(b)	use all reasonable endeavours to provide such information as Chorus may reasonably require in order for Chorus to perform its obligations under this Agreement;

  

	 	(c)	use all reasonable endeavours to ensure that information disclosed is correct and complete to the best of the Service Provider’s knowledge at the time of provision
of the information; 

  

	 	(d)	use Services for lawful purposes, in accordance with all applicable laws and without being a nuisance to anyone; 

 

	 	(e)	never interfere with the reasonable use of any service by any Customer of Chorus or any Customer of an Other Service Provider; 

 

	 	(f)	where required under this Agreement, use all reasonable endeavours to obtain any third party authorisation, licence or consent necessary or prudent for Chorus to supply
Services to the Service Provider (other than authorisations, licences or consents required generally by Chorus to operate Chorus’ Network); 

  

	 	(g)	where reasonably requested by Chorus, provide reasonable assistance to Chorus in obtaining any third party authorisation, licence or consent necessary or prudent for
Chorus to supply Services to the Service Provider (other than authorisations, licences or consents required generally by Chorus to operate Chorus’ Network); and 

 

	 	(h)	except where the law requires otherwise, only use the Services in ways that are contemplated by this Agreement. 

 

	10.2	The Service Provider must use best endeavours to ensure that there is included in: 

 

	 	(a)	each contract it has with a Customer for the provision of services which rely, in whole or in part, on Services; and 

 

	 	(b)	where the Customer in clause 10.2(a) is an Other Service Provider, each contract that the Other Service Provider has with a customer for the resale of Services or the
provision of services which rely, in whole or in part, on Services, 

 a provision that has the effect of:

  

	 	(c)	providing that the Service Provider’s Customer (or the Other Service Provider’s customer) consents to the Service Provider sharing information about that
Customer (or customer) with Chorus to the extent necessary for Chorus to provide the Services and that the Customer (or customer) consents to Chorus using that information as set out in clause 34; 

 

	 	(d)	providing that Chorus does not provide, grant or confer any benefit, right or privilege on any user; 

 

	 	(e)	excluding (to the maximum extent permitted by law) all liability of the Chorus Group arising from or in connection with the services which rely, in whole or in part, on
Services; and 

  

	 	(f)	ensuring (to the maximum extent permitted by law) that Chorus is not impeded in any way in exercising any of its rights under sections 19 to 23 and 36.

  

	10.3	The Service Provider will procure that each End User of any Service agrees to be bound by the End User Terms (if any are required) in a manner which is enforceable
directly against the End User by Chorus. 

 EQUIPMENT AND SOFTWARE 

 

	11.	Equipment Responsibilities 

  

	11.1	At the time Chorus’ Equipment is supplied, Chorus will use all reasonable endeavours to make sure it is safe, durable and approved for connection to the rest of
Chorus’ Network. 

  
 14 

	11.2	Where Chorus supplies the Service Provider with Chorus’ Equipment, the Service Provider will, from the time Chorus’ Equipment is delivered to the Service
Provider or the Service Provider’s Customer’s site, where applicable: 

  

	 	(a)	leave Chorus’ Equipment installed and not use it otherwise than in accordance with the Operations Manual; 

 

	 	(b)	protect Chorus’ Equipment from radio or electrical interference, power fluctuations, abnormal environmental conditions, theft and any other risks of loss or
damage, except where such risks of loss or damage are caused by Chorus; 

	 	(c)	meet any requirements set out in the Operations Manual relating to Chorus’ Equipment; 

 

	 	(d)	if Chorus’ Equipment is lost, stolen or damaged, notify Chorus directly and pay for repairing or replacing it, except where the loss, theft or damage was caused by
the Chorus Group; 

  

	 	(e)	follow Chorus’ reasonable directions when using Chorus’ Equipment and never use Chorus’ Equipment for purposes for which it is not designed; and

  

	 	(f)	not encumber Chorus’ title to Chorus’ Equipment or expose such title to third party claims and notify Chorus if it becomes aware of any third party claim.

  

	11.3	When Chorus’ Equipment is no longer required the Service Provider must: 

 

	 	(a)	return Chorus’ Equipment to Chorus; 

  

	 	(b)	take reasonable care to avoid causing damage when returning Chorus’ Equipment to Chorus and be responsible for any damage to Chorus’ Equipment; and

  

	 	(c)	pay all Charges for Chorus’ Equipment until such time as it is returned to Chorus. 

 

	11.4	If the Service Provider fails to return Chorus’ Equipment under clause 11.3, or if Chorus notifies the Service Provider that it will remove Chorus’ Equipment,
Chorus may remove it and the Service Provider will get any consents required for Chorus to do this (such as landlord’s or owner’s consent). The Service Provider will be responsible to repair or reinstate any premises, fixtures or other
equipment from which Chorus’ Equipment is removed. Chorus and the Service Provider will take reasonable care to avoid causing damage when removing Chorus’ Equipment, provided such damage has not been caused as a result of any negligent act
or omission of Chorus. 

  

	11.5	Notwithstanding clauses 11.3 and 11.4, Chorus may reclaim Chorus’ Equipment on the giving of reasonable Notice if the person in possession of the equipment no
longer has any legal or contractual right to retain it, or if Chorus can reasonably demonstrate the equipment may be in jeopardy, and the Service Provider will obtain any necessary consent to facilitate this. The Service Provider will be responsible
to repair or reinstate any premises, fixtures or other equipment from which Chorus’ Equipment is removed, provided such damage has not been caused as a result of any negligent act or omission of Chorus. 

 

	11.6	Chorus must: 

  

	 	(a)	maintain Chorus’ Equipment to the same specifications that Chorus maintains equivalent equipment used to supply equivalent services to itself or Chorus’
Customers; and 

  

	 	(b)	where necessary to ensure the Service Provider is able to meet its obligations under clause 11.2 provide the Service Provider with adequate and timely information
regarding these specifications. 

  

	12.	Software 

  

	12.1	Where Chorus provides the Service Provider with any software to use or grants the Service Provider access to a Chorus System: 

 

	 	(a)	Chorus will advise the Service Provider of the purpose of the provision of the software or access to the Chorus System; 

  
 15 

	 	(b)	Chorus remains the owner or licensee of the software or Chorus System and has the right to allow the Service Provider to use it; 

 

	 	(c)	the Service Provider may use the software or Chorus System only for the purposes for which it is provided; 

 

	 	(d)	the Service Provider’s right to use the software or Chorus System is personal to the Service Provider and may not be transferred to anyone else;

  

	 	(e)	the Service Provider will not change or interfere with the software or Chorus System in any way; 

 

	 	(f)	the Service Provider must protect and secure its usernames and passwords from unauthorised use; 

 

	 	(g)	the Service Provider will not use the software or Chorus System to recreate any source code; 

 

	 	(h)	the Service Provider will not copy any part of the software or Chorus System except for the purposes of Chorus approved backup or testing procedures; and

  

	 	(i)	the Service Provider’s right to use the software or Chorus System will continue until either: 

 

	 	(i)	supply of the Services (to which the software or access to the Chorus System relates) has expired or been terminated; or 

 

	 	(ii)	Chorus reasonably believes that the Service Provider has breached any obligation under this clause 12.1, in which case Chorus may Suspend or terminate the Service
Provider’s right to use the software or Chorus System immediately, with Chorus having no liability to the Service Provider. 

  

	12.2	Chorus may at any time provide upgrades or new versions of any software. Provided that an upgrade or new version does not adversely affect supply of the Services, or
the Service Provider’s use of the Services, the Service Provider will install the upgrade or new version at its own cost: 

  

	 	(a)	as soon as it reasonably can and no later than six months after Chorus provides it; or 

 

	 	(b)	immediately, if Chorus notifies the Service Provider that the Services may be adversely affected if the upgrade or new version is not installed immediately.

 CHORUS’ NETWORK 
  

	13.	Safeguarding Chorus’ Network and Equipment 

  

	13.1	For the Service Provider’s own safety, and so that services supplied to Customers of Chorus are not disrupted, the Service Provider must help safeguard
Chorus’ Network and Chorus’ Equipment. The Service Provider must: 

  

	 	(a)	let Chorus have reasonable, safe access to the Service Provider’s, or the relevant Service Provider’s Customer’s premises, or the premises of an End
User: 

  

	 	(i)	to maintain or develop Chorus’ Network or Chorus’ Equipment; 

  

	 	(ii)	to fix any fault or replace any equipment; or 

  

	 	(iii)	for any other reasonable purpose, 

 provided the people Chorus sends carry proof of their identity; 
  

	 	(b)	follow Chorus’ reasonable directions when connecting anything to Chorus’ Network or any Chorus Equipment and make sure it complies with the Operations Manual;

  
 16 

	 	(c)	only allow people authorised by Chorus to work on or around Chorus’ Network or Chorus’ Equipment; and 

 

	 	(d)	make sure everyone the Service Provider is responsible for also meets these obligations. 

 

	13.2	Chorus is responsible for the safe operation and upgrading of Chorus’ Network in a manner that does not: 

 

	 	(a)	endanger the safety or health of any of the Service Provider’s officers, contractors, employees, agents, Customers or End Users; or 

 

	 	(b)	damage, interfere with or cause any deterioration in the operation of the Service Provider’s Network. However Chorus will not be responsible for any damage to,
interference with, or deterioration of the Service Provider’s Network that is caused by the Service Provider’s failure to ensure that the Service Provider’s Network is compatible with Chorus’ Network. 

 

	13.3	Chorus must not unreasonably withhold or delay granting authorisation under clause 13.1(c). 

 

	14.	Adverse Network Events 

  

	14.1	The Service Provider must use reasonable endeavours to inform Chorus in advance of any event of which it becomes aware which would reasonably be expected to result in
high-impact usage. Chorus may take the steps it reasonably considers appropriate to minimise any detrimental effects of high- impact usage of Chorus’ Network. 

 

	14.2	A party’s Network may affect the performance of the second party’s Network. If there is an issue affecting the performance of a party’s Network then,
without prejudice to the other terms of this Agreement, that party (“Affected Party”) may require the other party to meet with it within a reasonable time frame. At that meeting the parties must discuss in good faith and endeavour
to agree the steps the other party will take, and the timeframes for taking those steps, to mitigate the effects on the Affected Party’s Network. 

  

	14.3	The parties must liaise with a view to eliminating any fraudulent use of the Services by the Service Provider’s Customers or End Users to the extent that the
fraudulent use occurs as a result of Chorus providing Services to the Service Provider, and establishing procedures for tracing malicious usage. 

  

	15.	Property Rights 

  

	15.1	Acquiring Services from Chorus does not give the Service Provider any property rights or beneficial interest in any part of Chorus’ Network.

  

	15.2	Providing Services to the Service Provider does not give Chorus any property rights or beneficial interest in any part of the Service Provider’s Network.

  

	15.3	The supply of Chorus’ Equipment or software to the Service Provider, or the Service Provider’s use of Chorus’ Equipment or software, does not give the
Service Provider any beneficial interest in Chorus’ Equipment or software. 

  

	16.	Personal Property Securities Act 1999 

  

	16.1	Where any bailment of: 

  

	 	(a)	Chorus’ Equipment to the Service Provider; or 

  

	 	(b)	any property of the Service Provider to Chorus, 

 constitutes a security interest for the purposes of the Personal Property Securities Act 1999 (“PPSA”), then: 

  
 17 

	 	(c)	Chorus or the Service Provider (as the case may be) may perfect its security interest by registering a finance statement in the Personal Property Securities Register;
and 

  

	 	(d)	this clause will constitute a security agreement for the purposes of the PPSA. 

 

	17.	Intellectual Property 

  

	17.1	Except as expressly provided under this Agreement: 

  

	 	(a)	any Intellectual Property created or owned by Chorus will remain the property of Chorus, and any Intellectual Property created or owned by the Service Provider will
remain the property of the Service Provider; and 

  

	 	(b)	this Agreement does not: 

  

	 	(i)	confer any assignment, right, title or licence of one party’s Intellectual Property to the other; or 

 

	 	(ii)	restrict the rights of Chorus or the Service Provider to own, use, enjoy, licence, assign or transfer its own Intellectual Property. 

 

	17.2	All Intellectual Property in any improvements or changes to Services devised or made by anyone during the time Chorus is supplying Services to the Service Provider,
belong to Chorus. 

  

	17.3	Chorus indemnifies the Service Provider against cost, liability, loss, damage or expense (including legal and other professional costs) that the Service Provider incurs
or suffers as a result of any claim by a third party that the provision of any Service or the use of the Services (in accordance with this Agreement) by the Service Provider, infringes any patent, copyright, design, trade name, trademark or service
mark in New Zealand of that third party. 

  

	17.4	Chorus may elect at its own expense to defend any claim under clause 17.3, and if so the Service Provider must render all reasonable assistance to, and co-operate with,
Chorus for that purpose at Chorus’ expense. 

  

	17.5	The Service Provider will not admit liability or settle any claim under clause 17.3 without Chorus’ prior written consent, that consent not to be unreasonably
withheld or delayed. The Service Provider must notify Chorus as soon as practically possible after the date on which any claim under clause 17.3 becomes known to it. 

 INFORMATION TO BE PROVIDED BY THE SERVICE PROVIDER 
  

	18.	Forecasts 

  

	18.1	The Service Provider will provide Chorus with forecast information in accordance with the processes set out in the Operations Manual. 

SERVICE DISRUPTION 
  

	19.	Notification and Suspension for Outages and Faults 

  

	19.1	Chorus must, where practicable, give the Service Provider reasonable notice of anything that Chorus is aware of which is likely to adversely affect Services to the same
extent that Chorus provides notification to any Customer. 

  
 18 

 Planned Outages 

 

	19.2	Chorus may Suspend supply of Services for the purpose of conducting works, routine maintenance, remedial work or upgrades to Chorus’ Network (“Planned
Outage”). 

  

	19.3	Chorus must: 

  

	 	(a)	use all reasonable endeavours to conduct any Planned Outage: 

  

	 	(i)	between the hours of 11:00 pm to 6:00 am inclusive where Chorus believes that is practicable; and 

 

	 	(ii)	in such manner as to minimise, to the extent practicable, any impact on the provision of Services to the Service Provider; 

 

	 	(b)	use reasonable endeavours to provide 5 days’ advance notice of the Planned Outage to the Service Provider, and in any event notify the Service Provider in advance
of any Planned Outage to the same extent that Chorus provides notification to any Customer; and 

  

	 	(c)	in respect of any notice of a Planned Outage, provide the following information: 

 

	 	(i)	a brief explanation of the reason for the Planned Outage; 

  

	 	(ii)	the intended date, time and duration of the Planned Outage; 

  

	 	(iii)	a description of the Services (or the relevant part of the Services) which will be affected by the Planned Outage; and 

 

	 	(iv)	the name and contact details of Chorus’ representative(s) who gave the notice. 

Unplanned Outages 
  

	19.4	Chorus may Suspend supply of Services: 

  

	 	(a)	due to any unplanned unavailability of, or interruption to, Chorus’ Network or Services; or 

 

	 	(b)	in order to provide or safeguard service to the emergency or other essential services, 

(“Unplanned Outage”). 
  

	19.5	Chorus must use all reasonable endeavours to: 

  

	 	(a)	provide the Service Provider with as much notice as possible of the existence of any Unplanned Outage and in any event as soon as reasonably practicable after Chorus
becomes aware of that outage; and 

  

	 	(b)	answer any reasonable questions from the Service Provider about the extent and duration of any Unplanned Outage. 

 

	19.6	Chorus must act reasonably and in good faith in: 

  

	 	(a)	planning and implementing any Planned Outage; and 

  

	 	(b)	managing any Unplanned Outage, 

  

	 	with	a view to minimising the impact on the Service Provider and Customers and End Users of the Service Provider. 

 

	19.7	If the Service Provider becomes aware of any Unplanned Outage before it receives notice from Chorus under clause 19.5, the Service Provider must make reasonable efforts
to notify Chorus as soon as reasonably practical. 

  
 19 

	20.	Chorus’ Responsibility for Faults 

  

	20.1	Chorus will be responsible for fixing faults which affect the Services and are: 

 

	 	(a)	in Chorus’ Network (up to the demarcation point between Chorus’ Network and the premises or line of the Service Provider or Service Provider’s Customer);
and/or 

  

	 	(b)	in Chorus’ Equipment. 

  

	20.2	Except as provided by clause 20.1(b), the Service Provider is responsible for resolving all faults on the Service Provider’s side of the relevant demarcation point
or due to the incorrect operation of a service by the Customer. 

  

	21.	Diagnosing, Reporting and Fixing Faults 

  

	21.1	The Service Provider must operate a competent and sufficiently resourced faults reporting service for Customers of the Service Provider. 

 

	21.2	Before asking Chorus to investigate a fault the Service Provider must: 

  

	 	(a)	confirm the presence of a fault; 

  

	 	(b)	perform an initial fault diagnosis to identify where the fault has arisen; 

 

	 	(c)	use all reasonable endeavours to investigate the fault and find out all relevant information from its Customer; and 

 

	 	(d)	confirm the fault is one that Chorus is responsible for fixing under clause 20.1. 

 

	21.3	The Service Provider indemnifies Chorus against all loss suffered by Chorus (but not liability incurred to other people) arising from any failure by the Service
Provider to perform its obligations under clause 21.2, except Indirect Damages. 

 Reporting faults to Chorus

  

	21.4	Once the Service Provider has complied with clause 21.2 it must report any fault that Chorus is responsible for fixing under clause 20.1 to Chorus and provide details
of it (“Reported Fault”). The procedures for making and acknowledging a Reported Fault are set out in the Operations Manual. 

  

	21.5	Where the Reported Fault is outside Chorus’ responsibility under clause 20.1 or Chorus cannot confirm the presence of a fault, then Chorus may charge the Service
Provider in accordance with the relevant Price List. 

  

	21.6	Chorus will not accept any report of a fault from a Customer or End User of the Service Provider. Any Customer or End User of the Service Provider mistakenly contacting
Chorus will be advised to contact the Service Provider. The Service Provider must ensure that all of its Customers are informed that all faults must be reported to the Service Provider. 

 

	21.7	The Service Provider may request in writing a post incident report in respect of any Critical End User Fault (as that term is defined below). Chorus will, within 14
Working Days of Chorus receiving a request to provide a post incident report to the Service Provider, provide a report and such report will include: 

  

	 	(a)	a description of the cause of the relevant fault; 

  

	 	(b)	steps taken by Chorus to resolve the fault; and 

  

	 	(c)	a description of the actions taken by Chorus to eliminate any future occurrences of a similar fault. 

For the purposes of this clause 21.7; 

  
 20 

	(d)	“Critical End User Fault” is a fault that is having a severe impact on a Customer’s business, which could be one or more of the following:

  

	 	(i)	entire network down; 

  

	 	(ii)	loss of a major data connection; 

  

	 	(iii)	multiple users affected; 

 but
which is not a Network Fault; and 
  

	 	(e)	“Network Fault” means a fault in Chorus’ Network that does not relate to a specific Customer. 

 

	21.8	Chorus may recover from the Service Provider the costs for preparing and providing the post incident report on a reasonable time and materials basis.

 Fixing faults 
  

	21.9	A Reported Fault that is Chorus’ responsibility under clause 20.1 will be fixed by Chorus between the hours of 7.00 am and 7.00 pm seven days a week. Procedures
for fixing emergency faults are set out in the Operations Manual. 

  

	21.10	In relation to faults covered by clause 20.1(b), Chorus will use reasonable endeavours to fix the Fault. The standard charges payable by the Service Provider cover the
cost of Chorus fixing those faults which occur through normal wear and tear, or a defect in design, materials or manufacture. If the Service Provider wants Chorus to investigate or fix anything not expressly covered by the standard charges under the
relevant Price List or the Special Terms, then the Service Provider will need to pay additional charges at Chorus’ standard rates for that work and all associated costs and expenses reasonably incurred by Chorus. 

 

	21.11	Where entry into the property of, or interaction with, any Customer or End User of the Service Provider is not required, Chorus may attend the premises of that Customer
or End User to fix a fault without needing to arrange a site visit with the Service Provider. 

  

	21.12	The Service Provider will facilitate contact with any relevant Customer or End User of the Service Provider and/or arrange a site visit whenever clause 21.11 does not
apply and this is reasonably required by Chorus to clarify the nature of, or undertake work to fix, any Reported Fault. Chorus may communicate with a Customer or End User of the Service Provider directly so long as such communications are confined
to technical matters directly concerning the Reported Fault. Chorus must comply with the customer contact procedures set out in the Operations Manual. 

  

	21.13	Upon Chorus’ acknowledgement of a Reported Fault that is Chorus’ responsibility under clause 20.1, Chorus must: 

 

	 	(a)	comply with the Operations Manual; 

  

	 	(b)	diagnose and fix the Reported Fault; 

  

	 	(c)	following the initial diagnosis, provide an indication to the Service Provider of the likely time to fix the Reported Fault, provided that Chorus has no obligation to
provide such indication if the Reported Fault is fixed at the time of initial diagnosis; and 

  

	 	(d)	if requested by the Service Provider provide a brief progress report after expiry of the indicated fault restoration timeframe, 

in each case using all reasonable endeavours to meet the timeframes set out in the Special Terms or, if there are none, the fault
restoration timeframe indicated when the Reported Fault was made or as advised in the most recent progress report provided under clause 21.13(d). 

  
 21 

 DEFAULTS OTHER THAN FOR NON-PAYMENT AND SUSPENSION OF SUPPLY 

 

	22.	Default Notice 

  

	22.1	Where on reasonable grounds a party considers there has been a Default (other than a failure to pay any amount due under this Agreement), it may give Notice to the
party in Default setting out details of the Default and giving a reasonable period to remedy the Default, which must be at least 15 Working Days (“Default Notice”). 

 

	22.2	If a Dispute Notice is given in relation to the same subject matter as a Default Notice before the period to remedy the Default expires, then: 

 

	 	(a)	the status quo will prevail until the Dispute is resolved; 

  

	 	(b)	if the Default Notice was given by Chorus, it will not give rise to any rights under clauses 23.5, 23.6, 36.5(f) or 36.6 unless and until the Dispute is resolved in
Chorus’ favour; and 

  

	 	(c)	if the Default Notice was given by the Service Provider, it will not give rise to any rights under clause 36.3 unless and until the dispute is resolved in the Service
Provider’s favour. 

  

	22.3	If a Dispute Notice is given in relation to the same subject matter as a Default Notice after the period to remedy the Default expires, then: 

 

	 	(a)	if the Default Notice was given by Chorus, it will give rise to rights under clauses 23.5, 23.6, 36.5(f) or 36.6 unless and until the Dispute is resolved in the Service
Provider’s favour; and 

  

	 	(b)	if the Default Notice was given by the Service Provider, it will give rise to rights under clause 36.3 unless and until the Dispute is resolved in Chorus’ favour.

  

	23.	Suspension of Supply 

  

	23.1	The Service Provider remains liable to pay all Charges for the Services (or part of the Services) until the Services are Suspended. The Service Provider must pay all
Charges for any part of the Services the supply of which has not been Suspended, except to the extent that the Service Provider is unable to use that part of the Service as a result of the Suspension of another part of the Services.

  

	23.2	Acceptance of part payment or the continued supply of Services by Chorus, either before or after its powers to Suspend have become exercisable, does not constitute a
waiver of Chorus’ rights under this section 23. 

  

	23.3	Suspension of the Services under this section 23 as a result of the Service Provider’s Default will cease as soon as it is reasonably practicable for Chorus to
complete restoration of the Services after the Default is remedied. 

 Suspension of supply following
consultation and Default Notice 
  

	23.4	Except in a case of an exceptional event making prior consultation impractical, before Chorus may exercise any right under clause 23.5: 

 

	 	(a)	Chorus must give a Default Notice to the Service Provider setting out the specific event giving rise to the Default Notice, any provisions of the Privacy Act 1993 or
any relevant telecommunications privacy codes of practice which are relevant and any practicable process or outcome which would remove the necessity for Suspension; 

 

	 	(b)	the Service Provider and Chorus must promptly make themselves available for consultation and must promptly consult with each other with a view to establishing a better
understanding of the event and agreeing on a practical process or outcome which would remove the necessity for Suspension; and 

  
 22 

	 	(c)	5 Working Days must have expired since Chorus made itself available for consultation with the Service Provider, and the event which gave rise to the Default Notice must
have continued throughout this period. 

  

	23.5	Chorus may Suspend supply of the Services, but only to the minimum extent practical so as to limit disruption to services the Service Provider provides to its
Customers, if: 

  

	 	(a)	the Service Provider does not hold a licence, permit or other official authorisation it must hold to provide its services lawfully; 

 

	 	(b)	the Service Provider, in providing services that depend on the Services, is breaching the Privacy Act 1993 or any relevant telecommunications privacy codes of practice
in force under Part VI of the Privacy Act 1993; 

  

	 	(c)	any person to whom the Service Provider is providing, or from whom the Service Provider is receiving, a service in connection with the Services is breaching the Privacy
Act 1993 or any relevant telecommunications privacy codes of practice in force under the Privacy Act 1993; or 

  

	 	(d)	the Privacy Commissioner has performed a statutory function or exercised a statutory power which has or could have the effect of either making the operation of all or
any part of the Services impractical or detrimental to Chorus’ reputation, or rendering Chorus incapable of performing an obligation relating to supply of the Service. 

Suspension of restriction following Default Notice 
  

	23.6	Where Chorus gives a Default Notice in respect of a material Default by the Service Provider, Chorus may Suspend supply of the Services or (where that Default affects
only a part of the Services) the relevant part of the Services, after the period to remedy the material Default has expired if such Default has not been remedied. 

 Immediate suspension or restriction 
  

	23.7	Chorus may Suspend supply of the Services or (if the relevant event affects only part of the Services) the relevant part of the Services, either immediately or within a
reasonable period of time following the date on which the right to Suspend arises if: 

  

	 	(a)	the Service Provider, in meeting its obligations, exercising its rights or using the Services, endangers the health or safety of any person; 

 

	 	(b)	the prerequisites under section 5 have not been, or are no longer, satisfied by the Service Provider; 

 

	 	(c)	any person to whom the Service Provider is providing a service, that relies (in whole or in part) on the Services is, in Chorus’ reasonable opinion, using that
service fraudulently or in breach of this Agreement, provided that: 

  

	 	(i)	Chorus will only Suspend the Services to the minimum extent practicable to protect Chorus from the effects of that fraud or use in breach of this Agreement; and

  

	 	(ii)	in the event of improper (but not fraudulent) use of a service, Chorus will give 5 Working Days’ Notice to the Service Provider, and Chorus will only Suspend the
Services where the Service Provider fails to remedy that improper use during that period; 

  

	 	(d)	the Service Provider’s operation or conduct, in Chorus’ reasonable opinion, interferes with, damages or threatens in any material way the operation of
Chorus’ Network; 

  

	 	(e)	the primary, or all, of the business activities of the Service Provider are suspended or cease for more than 5 consecutive Working Days other than as a result of a
Force Majeure Event as defined in clause 31.1; 

  
 23 

	 	(f)	the Service Provider is unable to pay its debts as they fall due, or is presumed to be unable to pay its debts as they fall due, in terms of section 287 of the
Companies Act 1993 (whether the Service Provider is incorporated under that Act or not); 

  

	 	(g)	the Service Provider goes into receivership of administration or has a receiver, trustee, administrator or statutory manager appointed in respect of all or any of its
business or property; 

  

	 	(h)	the Service Provider makes an assignment for the benefit of, or enters into or makes any arrangement or composition with, its creditors; 

 

	 	(i)	any resolution is passed or any proceeding is commenced for the winding up or liquidation of the Service Provider (whether on a voluntary or involuntary basis) without
Chorus’ prior written consent (which is not to be unreasonably withheld or delayed), and providing that if such a proceeding is commenced on an involuntary basis it has remained ongoing on 20 or more Working Days; or 

 

	 	(j)	the Service Provider undergoes directly or indirectly a change of control, including by way of reconstruction or amalgamation, and whether by a single event or series
of events, without Chorus’ prior written consent (which is not to be unreasonably withheld), 

 and Chorus
must give Notice of such Suspension to the Service Provider as soon as reasonably practicable. 
 CHARGES AND INVOICES 

 

	24.	Charging Principles 

  

	24.1	Chorus will charge for each Service the price set out in the relevant Price List on the basis specified in the relevant Price List or this Agreement.

  

	24.2	The Service Provider must pay all Charges for supply of Services to the Service Provider under this Agreement, regardless of who uses the Services.

  

	24.3	The Service Provider must pay GST in accordance with the Goods and Services Tax Act 1985 on all Charges. All Charges are expressed before the addition of GST, except
any Charge expressly stated in writing by Chorus to be GST inclusive. 

  

	24.4	Except as expressly provided under this Agreement: 

  

	 	(a)	Charges for Services are payable for the period beginning on the date Services (or the relevant parts of the Services) are capable of being used unless the Service
Provider and Chorus have agreed a scheduled operation date for the Services (or the relevant parts of the Services), in which case Charges will not be payable for any period before that date unless the Services are actually being used before that
date; and 

  

	 	(b)	where the Services are supplied for a part period, a pro rata adjustment to the Charges will be made by Chorus and, where necessary, a refund will be made to the
Service Provider. 

  

	24.5	The Service Provider must not rely on any information from Chorus Group concerning the tax treatment of any payments under this Agreement, or any other matter relating
to tax in relation to this Agreement or Chorus’ Equipment and the Service Provider is responsible for determining the correct tax treatment of such matters. 

 

	25.	Invoices 

  

	25.1	Chorus will invoice the Service Provider for all Charges. 

  

	25.2	Chorus’ invoices must include reasonable information to enable the Service Provider to check the accuracy of all Charges. 

  
 24 

	25.3	The due date of each invoice will be specified in the invoice but will not be less than 20 Working Days following the date of the invoice. 

 

	26.	Payment 

  

	26.1	Except as expressly provided under this Agreement: 

  

	 	(a)	all Charges invoiced by Chorus must be paid by the Service Provider on or before the due date; 

 

	 	(b)	all Charges invoiced by Chorus must be paid by the Service Provider by electronic funds transfer in cleared funds to a place or bank account nominated by Chorus free of
any deduction, set off or withholding; and 

  

	 	(c)	payments must not be made by credit card. 

  

	26.2	The Service Provider must provide Chorus with sufficient information to allow Chorus to allocate any payment to a particular invoice or invoices and provide any
information reasonably requested by Chorus for this purpose. 

  

	26.3	If the Service Provider does not pay an invoice by the due date for payment, the Service Provider will be in Default and Chorus may charge the Service Provider default
interest on the unpaid amount from the due date until payment is made. The default interest rate is the Bill Rate (as at the due date for payment) plus 2%. 

 

	26.4	Under no circumstances does payment of any amount unpaid under this Agreement release the Service Provider from liability for any interest payable on that amount.

  

	26.5	Neither the Service Provider’s obligation to pay interest under this Agreement, nor the performance of that obligation, prejudices Chorus’ rights in respect
of the Service Provider’s non-payment of an amount on its due date. 

 Electronic invoicing and billing
reports 
  

	26.6	Chorus must provide monthly billing information to the Service Provider in an electronic format, as set out in the Operations Manual. 

 

	26.7	Chorus must, where practicable, provide billing reports and information additional to the information required by this section 26 when requested by the Service
Provider, in which case Chorus will charge the Service Provider for providing the additional information on a reasonable time and materials basis. 

 Time limit for invoicing 
  

	26.8	Nothing under this Agreement or in any invoice prejudices Chorus’ right to invoice the Service Provider for any Charges except that no Charge may be invoiced 180
days or more after the later of: 

  

	 	(a)	the date the Service to which that Charge relates was supplied; and 

  

	 	(b)	the date upon which Chorus has received all information required to prepare the invoice, 

 

	27.	Non-Payment 

  

	27.1	Where the Service Provider fails to pay any amount due under this Agreement (other than an amount withheld in accordance with section 28), Chorus may give Notice to the
Service Provider to pay that amount within 20 Working Days of the Notice being given (“Non-Payment Notice”). A Non-Payment Notice must state the amount due and may be given to the Service Provider at any time from the date on which
this Agreement provides for interest to begin to accrue on the amount due (regardless of whether interest is charged). 

  

	27.2	A Non-Payment Notice will not be affected by the Service Provider giving a Dispute Notice to Chorus unless the Non-Payment Notice purports to require payment of an
amount withheld in accordance with section 28. In this case the status quo will prevail and the Non-Payment Notice will not give rise to any rights under clause 27.3 or section 36 until the Dispute is resolved. 

  
 25 

 Suspension following Non-Payment Notice 

 

	27.3	Chorus may Suspend supply of the Services if Chorus gives the Service Provider a Non-Payment Notice and the amount due (including any interest charged) is not paid
within 20 Working Days of the Non-Payment Notice being given. 

  

	27.4	Suspension of the Services under clause 27.3 will cease as soon as it is reasonably practicable for Chorus to complete restoration of the Service after the Service
Provider’s non-payment is remedied. 

  

	28.	Invoice Disputes 

Dealing with Invoice Error Disputes 
  

	28.1	If the Service Provider reasonably and in good faith believes there is a manifest error in either the Charges in an invoice or in the calculation of the amount of an
invoice (“Invoice Error”), the Service Provider may give notice to Chorus using the process set out in the Operations Manual before the due date setting out in full details of: 

 

	 	(a)	the invoice; 

  

	 	(b)	the Invoice Error; 

  

	 	(c)	the grounds for the Service Provider’s belief that the Invoice Error exists; and 

 

	 	(d)	the amount by which the Service Provider believes that Chorus has overcharged or undercharged it by reason of the Invoice Error. 

 

	28.2	Where the Service Provider believes Chorus has overcharged it by reason of an Invoice Error, the Service Provider may withhold payment of the amount it believes it has
been overcharged until the issue has been resolved in accordance with this section 28. Whenever payment is withheld under this clause 28.2 the Service Provider must, within 10 Working Days after the due date, give Chorus a full extract detailing
each withheld Charge. 

  

	28.3	If the Service Provider fails to follow the notice requirements set out in clause 28.1, then any right under this section 28 to withhold payment of the amount it
believes it has been overcharged does not apply. 

  

	28.4	Following the giving of any notice of an Invoice Error using the process set out in the Operations Manual, the Service Provider and Chorus must treat that notice as a
Dispute Notice and resolve the Dispute in accordance with section 35. If the Dispute reaches a Deadlock, the Service Provider and Chorus must refer the Dispute to Expert Decision. 

 

	28.5	If it is agreed by the Service Provider and Chorus or decided under clause 35.7 that an Invoice Error exists in an invoice, depending on whether the amount properly
payable by the Service Provider is more than the amount paid (an underpayment) or less than the amount paid (an overpayment), then: 

  

	 	(a)	in the case of an underpayment, the Service Provider must forthwith pay to Chorus the amount of the difference between the amount paid and the amount properly payable
plus interest on that amount at the Bill Rate (as at the date of the invoice) plus 2% for the period from the day after the due date to the date of payment, or the date clause 28.10 becomes applicable, whichever is earlier; or

  

	 	(b)	in the case of an overpayment, Chorus must forthwith pay to the Service Provider the amount of the difference between the amount paid and the amount properly payable,
plus interest on that amount at the Bill Rate (as at the date the Service Provider made the overpayment) plus 2% for the period from the date the Service Provider made the overpayment to the date of payment, or the date clause 28.10 becomes
applicable, whichever is earlier. 

  
 26 

	28.6	If it is agreed by the Service Provider and Chorus or decided under clause 35.7 that an Invoice Error does not exist, the Service Provider must forthwith pay any amount
withheld plus interest on the amount withheld at the Bill Rate (as at the date of the invoice) plus 2% for the period from the day after the due date to the date of payment of the amount withheld, or the date clause 28.10 becomes applicable,
whichever is earlier. 

 Other Invoice Disputes 

 

	28.7	Regardless of whether or not the Service Provider has previously given notice of an Invoice Error in relation to any invoice, the Service Provider may give Chorus a
Dispute Notice, using the process set out in the Operations Manual, in respect of that invoice, provided that a Dispute Notice cannot be given later than 180 days after the date of the invoice. Any Dispute Notice under this clause 28.7 must comply
with clause 35.2 and set out details of the invoice, the disputed amount and the grounds for the Dispute together with any available supporting evidence. The Service Provider and Chorus must resolve the Dispute in accordance with section 35.

  

	28.8	If a Dispute under clause 28.7 is resolved in favour of the Service Provider, Chorus must forthwith pay the amount agreed or found to have been overpaid plus interest
at the Bill Rate (as at the date of the overpayment) plus 2% on the overpaid amount for the period from the date the overpayment was made to the date of refund of the overpayment or the date clause 28.10 becomes applicable, whichever is earlier.

  

	28.9	If a Dispute under clause 28.7 is resolved in favour of Chorus, the Service Provider must forthwith pay the amount agreed or found to have been underpaid plus interest
at the Bill Rate (as at the date the underpayment became due) plus 2% on the underpaid amount for the period from the date the underpayment was paid to the date of payment of the balance or the date clause 28.10 becomes applicable, whichever is
earlier. 

 Interest on unpaid amounts 

 

	28.10	 Where an amount due from Chorus or the Service Provider under clause 28.5, 28.6, 28.8 or 28.9 remains unpaid on the 20th Working Day after the date the
Dispute is resolved, that party must pay interest on that amount at the Bill Rate (as at that 20th Working Day) plus 5% for the period from that 20th Working Day to the date of payment of that amount, in addition to the amount due under clauses 28.5, 28.6, 28.8 or 28.9. 

Calculation of interest 
  

	28.11	Any interest due under this Agreement will be calculated daily and compounded monthly. 

 LIABILITY AND INDEMNITY 
  

	29.	Service Provider’s Liability 

 Limitation of the Service Provider’s Group’s liability 
  

	29.1	The total liability of the members of the Service Provider’s Group to the Chorus Group in respect of: 

 

	 	(a)	any and all Defaults, negligent acts or omissions or breaches of statutory duty of or by the Service Provider’s Group under or in relation to this Agreement
(except insofar as they give rise to physical damage referred to in clause 29.1(b)) is limited to $50,000 for any event or any series of related events and $100,000 in aggregate for all events (connected or unconnected) occurring in any 12 month
period; and 

  

	 	(b)	physical damage suffered by Chorus Group arising from any and all Defaults, negligent acts or omissions or breaches of statutory duty of or by the Service
Provider’s Group under or in relation to this Agreement is limited to $20,000,000 in aggregate for all events (connected or unconnected) occurring in any 12 month period, 

save that these limitations do not apply to the exceptions under clause 29.4 and clause 29.5. 

  
 27 

 Exclusion of the Service Provider’s Group’s liability 

 

	29.2	The liability of members of the Service Provider’s Group to the Chorus Group for Indirect Damages in respect of any and all Defaults, negligent acts or omissions
or breaches of statutory duty is excluded, save that this exclusion does not apply to the exceptions under clause 29.4. 

 Time Bar 
  

	29.3	The members of the Service Provider’s Group have no liability to Chorus (or a member of the Chorus Group, as the case may be) in respect of any Default, negligent
act or omission or breach of statutory duty under or in relation to this Agreement unless Chorus (or the member of the Chorus Group, as the case may be) notifies the Service Provider of its claim within 12 months after that Default, negligent act or
omission or breach of statutory duty became reasonably discoverable. 

 Exceptions to the limitation and
exclusion of the members of the Service Provider’s Group’s liability 
  

	29.4	The limitation under clause 29.1 and the exclusion under clause 29.2 do not apply to: 

 

	 	(a)	any liability resulting from the Service Provider’s Group’s fraud or wilful Default; 

 

	 	(b)	any obligation arising under this Agreement to pay money in the ordinary course of business; 

 

	 	(c)	any liability arising under the indemnities in clause 29.6 and clause 29.7; or 

 

	 	(d)	any liability resulting from the Service Provider’s Group’s Default under section 33. 

 

	29.5	The limitation under clause 29.1 does not apply to any liability arising under the indemnity in clause 21.3. 

Costs of recovering Charges 
  

	29.6	The Service Provider indemnifies Chorus for all of Chorus’ reasonable expenses (including legal and other professional costs) properly incurred by Chorus in
exercising its rights to recover any Charge the Service Provider is liable to pay Chorus under this Agreement. 

The Service Provider’s liability for Customer and End User claims 

 

	29.7	The Service Provider indemnifies the Chorus Group against cost, liability, loss, damage or expense (including legal and other professional costs) that the Chorus Group
incurs or suffers as a direct result of any action, proceeding, claim or demand that is made, threatened or commenced by any Customer of the Service Provider or any End User of the Service Provider’s services against any member of the Chorus
Group, which relates directly or indirectly to the provision of the Services. 

 Mitigating Loss 

 

	29.8	Where Chorus is relying on any indemnity under clauses 21.3, 29.6 and 29.7, Chorus will take all reasonable steps to mitigate its loss. 

Chorus Group and Service Provider’s Group 
  

	29.9	For the purposes of sections 29 and 30: 

  

	 	(a)	“Chorus Group” means Chorus and every Related Company of Chorus New Zealand Limited, all officers, contractors and employees and agents of any of those
companies; and 

  

	 	(b)	“Service Provider’s Group” means the Service Provider and every Related Company of the Service Provider, all officers, contractors and employees
and agents of any of those companies. 

  
 28 

	30.	Chorus’ Liability 

Limitation of the Chorus Group’s liability 
  

	30.1	The total liability of the members of the Chorus Group to the Service Provider’s Group in respect of; 

 

	 	(a)	any and all Defaults, negligent acts or omissions or breaches of statutory duty of or by the Chorus Group under or in relation to this Agreement (except insofar as they
give rise to physical damage referred to in clause 30.1(b)) is limited to $50,000 for any event or any series of related events and $100,000 in aggregate for all events (connected or unconnected) occurring in any 12 month period; and

  

	 	(b)	physical damage suffered by the Service Provider’s Group arising from any and all Defaults, negligent acts or omissions or breaches of statutory duty of or by the
Chorus Group under or in relation to this Agreement is limited to $20,000,000 in aggregate for all events (connected or unconnected) occurring in any 12 month period, 

save that these limitations do not apply to the exceptions under clause 30.4. 

Exclusion of Chorus Group’s liability 
  

	30.2	The liability of members of Chorus’ Group to the Service Provider’s Group: 

 

	 	(a)	for Indirect Damages in respect of any and all Defaults, negligent acts or omissions or breaches of statutory duty; or 

 

	 	(b)	arising or resulting from or in connection with the Service Provider’s failure to: 

 

	 	(i)	meet its responsibilities under clause 10.1; 

  

	 	(ii)	provide Chorus such information as Chorus reasonably requires to perform its obligations under this Agreement; 

 

	 	(iii)	ensure that such information disclosed to Chorus is correct and complete; or 

 

	 	(iv)	obtain third party authorisation, licence or consent necessary or prudent for Chorus to supply Services to the Service Provider (other than authorisations, licences or
consents required generally by Chorus to operate Chorus’ Network); 

 is excluded, save that this exclusion
does not apply to the exceptions under clause 30.4. 
 Time bar 

 

	30.3	The Chorus Group has no liability to the Service Provider (or a member of the Service Provider’s Group, as the case may be) in respect of any Default, negligent
act or omission or breach of statutory duty under or in relation to this Agreement unless the Service Provider (or the member of the Service Provider’s Group, as the case may be) notifies Chorus of its claim within 12 months after that Default,
negligent act or omission or breach of statutory duty became reasonably discoverable. 

 Exceptions to the
limitation and exclusions of Chorus Group’s liability 
  

	30.4	The limitation under clause 30.1 and the exclusions under clause 30.2 do not apply to: 

 

	 	(a)	any liability resulting from Chorus Group’s fraud or wilful Default; 

  

	 	(b)	any obligation arising under this Agreement to pay money in the ordinary course of business; 

 

	 	(c)	any liability arising under the indemnity in section 17; or 

  

	 	(d)	any liability resulting from Chorus Group’s Default under section 33. 

  
 29 

 Mitigating Loss 

 

	30.5	Where the Service Provider is relying on any indemnity under section 17, the Service Provider will take all reasonable steps to mitigate its loss.

  

	31.	Force Majeure 

  

	31.1	In this section 31: 

  

	 	(a)	“Force Majeure Event” means any event beyond the reasonable control of a party, including: 

 

	 	(i)	act of God or force of nature (including fire, earthquake, flood, landslide and weather of exceptional severity); 

 

	 	(ii)	public mains electrical supply failure; 

  

	 	(iii)	serious accident the cause of which is unconnected to the party relying on the Force Majeure Event (including explosion and radioactive contamination);

  

	 	(iv)	requirement or restriction of or failure to act by any government, regulatory or judicial entity (including any requirement to comply with a statutory or regulatory
obligation) other than any exercise of power under the Act in relation to this Agreement itself; 

	 	(v)	epidemic, or national or local emergency (whether in fact or law); 

  

	 	(vi)	sabotage, riot, insurrection, terrorism or civil disorder; 

  

	 	(vii)	military operations or war (whether declared or not); 

  

	 	(viii)	industrial dispute of any kind (provided that, in circumstances where the industrial dispute involves its own contractors, employees or agents, the party relying on the
Force Majeure Event must have taken reasonable actions to prevent such industrial dispute from arising); 

  

	 	(ix)	acts or omissions of strangers for whom the party relying on the Force Majeure Event is not responsible. For the avoidance of doubt: 

 

	 	(aa)	the Service Provider and Chorus are responsible for all of their respective officers, contractors, employees or agents; and 

 

	 	(bb)	notwithstanding paragraph (aa) Chorus is not responsible for the acts or omissions of an Other Service Provider providing interconnection services to Chorus,

 but does not include: 
  

	 	(x)	any event which the party relying on the Force Majeure Event could have avoided or overcome by exercising a standard of reasonable care at a reasonable cost; or

  

	 	(xi)	a lack of funds for any reason or any other inability to pay. 

  

	 	(b)	Notwithstanding anything in this Agreement, neither the Service Provider nor Chorus is liable for any cost, liability, loss, damage or expense (including legal and
other professional costs) for not meeting or for any delay in meeting any obligation under this Agreement (other than any obligation arising under this Agreement to pay money in the ordinary course of business) caused by a Force Majeure Event.

  

	 	(c)	Where the Service Provider or Chorus rely on a Force Majeure Event in respect of any failure or delay in meeting its obligations under this Agreement, it must forthwith
give Notice to the other party of the estimated extent and duration of its inability to perform or delay in performing its obligations. 

  
 30 

	 	(d)	Upon cessation of the effects of a Force Majeure Event any party relying on it must forthwith give Notice to the other party of such cessation.

  

	 	(e)	A Force Majeure Event does not discharge any party relying on it from any obligation accrued beforehand. Any party relying on a Force Majeure Event must continue to
perform those of its obligations not affected by the Force Majeure Event. 

  

	 	(f)	Any party affected by a Force Majeure Event will use all reasonable endeavours to mitigate as soon as practicable those consequences of that Force Majeure Event which
have affected its obligations under this Agreement, and will keep the other party fully informed about the status of the Force Majeure Event and the extent to which it is preventing the first party from performing those obligations.

  

	 	(g)	To the extent that Chorus is prevented as a result of a Force Majeure Event from providing all or part of the Services, the Service Provider is not required to pay the
Charges that apply to that part of the Service that is not provided by Chorus during the Force Majeure Event. 

  

	32.	Certain Rights Not Excluded 

  

	32.1	Nothing in this Agreement excludes or limits: 

  

	 	(a)	either party’s right to enforce this Agreement by applying for an order for specific performance, an interim injunction or interim orders;

  

	 	(b)	any statutory liability of either party, to the extent that it is prohibited by law from excluding or limiting such liability; or 

 

	 	(c)	either party’s liability to pay any costs of, or awarded in, any court proceedings, arbitration or mediation. 

INFORMATION 
  

	33.	Confidential Information 

  

	33.1	In this section 33: 

  

	 	(a)	“Disclosing Party” means (as the context requires): 

  

	 	(i)	the Service Provider when disclosing information to Chorus; and 

  

	 	(ii)	Chorus when disclosing information to the Service Provider. 

  

	 	(b)	“Receiving Party” means (as the context requires): 

  

	 	(i)	the Service Provider when receiving information from Chorus; and 

  

	 	(ii)	Chorus when receiving information from the Service Provider. 

  

	 	(c)	“Service Provider” includes any Related Company of the Service Provider. 

 

	 	(d)	“Chorus” includes any Related Company of Chorus. 

  

	 	(e)	“Confidential Information” means this Agreement itself, all conversations and documents related to the negotiation, variation or amendment of this
Agreement or any replacement Wholesale Commercial Services Agreement, any correspondence about this Agreement marked or identified as confidential and all information which is confidential or proprietary to the Disclosing Party and is used or
disclosed in connection with this Agreement, including information which is confidential or proprietary to a third party and is used or disclosed in connection with this Agreement by the Disclosing Party under licence from that third party and
including information derived from Confidential Information, but excludes: 

  

	 	(i)	information which is independently developed by the Receiving Party outside the scope of this Agreement, provided that such development did not rely on any Confidential
Information; 

  
 31 

	 	(ii)	information obtained from a source independent of the Disclosing Party; 

  

	 	(iii)	information which was publicly available at the time it was received; 

  

	 	(iv)	information which was known to the Receiving Party at the time it was received or becomes publicly available after the time it was received other than by a breach of an
obligation of confidence; 

  

	 	(v)	information required to be released under any applicable law or the regulations of a stock exchange on which the Receiving Party’s shares are listed;

  

	 	(vi)	information expressly stated under this Agreement to be disclosed to the public or telecommunications industry; 

 

	 	(vii)	information expressly stated under this Agreement not to be Confidential Information; 

 

	 	(viii)	any press release or other public statement that is agreed by the Service Provider and Chorus; or 

 

	 	(ix)	Confidential Customer Information or information which may be Confidential Customer Information if it were not for clauses 33.1 (f)(i) to (iv).

  

	 	(f)	“Confidential Customer Information” means all information which a party (“the first party”) provides to the other party on a
confidential basis, or which the other party holds or obtains, concerning a particular person who is or intends to become a Customer of the first party. It includes the fact that the person intends to subscribe for or has subscribed for any of the
first party’s services and includes information about that Customer which is generated from usage records made by that Customer or by End Users of any service provided to that Customer that relies (in whole or in part) on the Service but
excludes the contents of this Agreement and any information (including information which was formerly Confidential Customer Information): 

  

	 	(i)	obtained from the person or from any other source independent of either party; 

 

	 	(ii)	which is publicly available and is obtained from a public source; 

  

	 	(iii)	which is both contained in and generated from a party’s own billing records relating to its Customers other than billing records relating to its services to the
other party; or 

  

	 	(iv)	expressly stated in this Agreement not to be Confidential Customer Information. 

 

	33.2	Subject to the following clauses of this section 33, a Receiving Party will keep Confidential Information in confidence and will not (and will ensure that its officers,
contractors, employees or agents and professional advisors do not) disclose Confidential Information to any third party or use any of the Confidential Information other than as necessary for the performance of this Agreement.

  

	33.3	A Receiving Party will exercise the greater of: 

  

	 	(a)	the degree of care of Confidential Information that a reasonable person with knowledge of the confidential nature of the Confidential Information would apply; and

  

	 	(b)	the security or degree of care that it applies to its own Confidential Information of an equivalent nature. 

  
 32 

	33.4	A Receiving Party will restrict disclosure of Confidential Information within itself to those persons who have a reasonable need to know. 

 

	33.5	A Receiving Party may disclose Confidential Information to an officer, contractor, employee or agent or professional advisor where that person has a reasonable need to
know, provided that the Receiving Party will be responsible for any disclosure of the Confidential Information by that person where such disclosure would be a breach of this section 33 if made by the Receiving Party. 

 

	33.6	A disclosure of Confidential Information will not constitute a breach of this section 33 where it is: 

 

	 	(a)	authorised in writing by the Disclosing Party to the extent of that authority; 

 

	 	(b)	to an emergency organisation; 

  

	 	(c)	properly made pursuant to a relevant statutory or regulatory obligation; 

  

	 	(d)	properly and reasonably made to a Court or any person appointed by the Service Provider and Chorus under section 35 to resolve a Dispute; or 

 

	 	(e)	to obtain or maintain any listing on any recognised stock exchange, 

 subject (in the case of any disclosure specified in clauses 33.6(c) to 33.6(e) to the Receiving Party informing the Disclosing Party as soon as reasonably practicable, after such disclosure. 

 

	33.7	Either party (“the first party”) may disclose all or any part of this Agreement to the Commission, provided that: 

 

	 	(a)	the first party requests that the information be protected from disclosure to the general public under an applicable Commission confidentiality order (if any);

  

	 	(b)	the first party requests, if and when the information becomes subject to the Official Information Act 1982, that the information be protected from requests for public
disclosure under any applicable ground for availability of public held information; and 

  

	 	(c)	the first party gives the other party at least one Working Day’s prior Notice of disclosure (but the other party’s consent to the disclosure is not required).

  

	33.8	Without limiting the rights and obligations of each party under the Customer Transfer Code, each party must use reasonable care to ensure that it does not use
Confidential Customer Information for sales or marketing purposes, which means using the information in a manner designed to prevent or encourage the transfer of a Customer from one party to the other or the subscription to a service (that relies,
in whole or in part, on the Service) offered by a party (whether or not that service is offered by the other party), except that: 

  

	 	(a)	this clause is not intended to prevent a party using any information about one of its Customers (who may also be a Customer of the other party) which is generated
solely within the first party’s Network from its own records relating to its own services, provided that any such information a party generates through transferring one of its Customers to a service provided by the other party must not be used
for sales and marketing purposes before completion of the transfer process. For example, billing information of one party indicating that a person who is a Customer of that party is dialling and/or receiving calls from numbers allocated to the other
party is not Confidential Customer Information of the other party; and 

  

	 	(b)	each party must ensure that its personnel directly involved in the supply of the Service may not, at the same time, be involved in marketing or sales to that Customer.
To avoid doubt, nothing in this clause 33.8(b) prevents either party restructuring the operational aspects of its business. 

  

	33.9	The Service Provider consents to Chorus confirming to the Telecommunications Carriers Forum that the Service Provider has entered into this agreement so that the
Telecommunications Carriers Forum may liaise with the Service Provider for the purpose of arranging its participation in the Customer Transfer Code. 

  
 33 

	33.10	Damages may not be an adequate remedy in the case of a breach of sections 33 or 34 and either party may seek an injunction or interlocutory relief in these
circumstances. 

  

	34.	The Service Provider’s Information 

  

	34.1	Subject to the requirements of confidentiality imposed under section 33, Chorus may collect information about the Service Provider and Customers and End Users of the
Service Provider where and to the extent that such information is reasonably required for the purpose of providing the Services (“Service Provider Information”). Service Provider Information may be obtained from the Service Provider
or generated within Chorus’ Network when the Service Provider or anyone else uses the Services. 

  

	34.2	For the avoidance of doubt, nothing in this section 34 will require the Service Provider, or entitle Chorus to do anything in breach of any statutory or regulatory
obligation or in breach of any confidentiality obligation to a third party. 

  

	34.3	Chorus may: 

  

	 	(a)	hold Service Provider Information and share it with its officers, contractors, employees and agents who are directly involved in the provision of the Services, but only
where and to the extent that this is necessary to enable Chorus to provide the Service Provider with the Services, send the Service Provider invoices, check that the Service Provider’s obligations are being met, or otherwise to administer and
enforce this Agreement; 

  

	 	(b)	share Service Provider Information with Other Service Providers, but only where and to the extent that this is necessary to enable the Service Provider to send or
receive messages of any kind through any telecommunications network; 

  

	 	(c)	disclose Service Provider Information in accordance with and to the extent required by a reporting obligation under any applicable law; 

 

	 	(d)	use Service Provider Information in order to ensure compliance with non-discrimination or similar clauses in contracts between Chorus and Customers of Chorus or Other
Service Providers provided that the Service Provider and any Customer or End Users of the Service Provider are not identified; and 

  

	 	(e)	use Service Provider Information for statistical purposes in fulfilment of legal or regulatory requirements, provided that the Service Provider and any Customers or End
Users of the Service Provider are not identified. 

 RESOLVING DISAGREEMENTS 

 

	35.	Dispute Resolution 

General 
  

	35.1	Except as expressly provided under this Agreement, any dispute, disagreement, question or difference that arises between the parties in relation to this Agreement or
the subject matter of this Agreement (“Dispute”), must be resolved in accordance with this section 35. 

 Notice of Dispute 
  

	35.2	If a Dispute arises, either party may give Notice to the other requiring that the Dispute be resolved in accordance with this section 35 (“Dispute
Notice”). A party’s Dispute Notice must specify: 

  

	 	(a)	the nature of the Dispute; 

  

	 	(b)	its representative for negotiations under clause 35.4; and 

  

	 	(c)	its suggestion for settling the Dispute. 

  
 34 

 Response to Dispute Notice 

 

	35.3	A party receiving a Dispute Notice must, within 5 Working Days of receipt, reply to the other party by Notice in writing specifying: 

 

	 	(a)	its representative for negotiations under clause 35.4; and 

  

	 	(b)	its suggestion for settling the Dispute. 

 Negotiations 
  

	35.4	The parties must enter into negotiations to resolve the Dispute within 10 Working Days of receiving the Dispute Notice. Negotiations must be held between a senior
representative of each party who must have authority to settle the Dispute. The senior representatives must endeavour to resolve the Dispute within 20 Working Days of receiving the Dispute Notice. If the senior representatives are not able to
resolve the Dispute within 20 Working Days of receiving the Dispute Notice then the Dispute will be considered to have reached a deadlock (“Deadlock”). 

Dispute resolution options where negotiations fail 
  

	35.5	If the Dispute reaches a Deadlock then: 

  

	 	(a)	the parties may agree in writing to refer the Dispute to mediation in accordance with clause 35.6; 

 

	 	(b)	the parties may agree in writing to refer the Dispute to expert decision in accordance with clause 35.7; or 

 

	 	(c)	either party may refer the Dispute to arbitration in accordance with clause 35.8 (in the circumstances permitted under clause 35.8), 

save that the parties must refer any Invoice Error to expert decision in accordance with clause 35.7. 

Mediation 
  

	35.6	Where the parties have agreed in writing to refer a Dispute that has reached a Deadlock to mediation (“Mediation Referral Agreement”), the following
provisions will apply: 

  

	 	(a)	the mediator will be appointed by agreement between the parties. However, if the parties can not agree on a mediator within 5 Working Days of the Mediation Referral
Agreement, then the mediator will be appointed at the written request of either party by the president for the time being of LEADR NZ—Leading Edge Alternative Dispute Resolvers, New Zealand (or the president’s nominee) or its successor
body. The party making this request must copy the request to the other party; 

  

	 	(b)	unless the parties agree otherwise in writing, the terms of reference for the mediation will be the model mediation terms suggested by LEADR NZ; and

  

	 	(c)	either party may, by Notice to the other, revoke the Mediation Referral Agreement at any time. 

Expert Decision 
  

	35.7	Where the parties must, or have agreed in writing to, refer a Dispute that has reached a Deadlock to expert decision (“Expert Referral Agreement”), the
following provisions will apply: 

  

	 	(a)	the expert will be appointed by agreement between the parties. However, if the parties cannot agree on the expert within 5 Working Days of the Expert Referral
Agreement, then an appropriately qualified and experienced expert will be appointed at the written request of either party by the President of the New Zealand Law Society or of its successor body (or the President’s nominee) (“the
Appointer”). The party making this request will use, and where possible ensure that the Appointer uses, best endeavours to ensure that the appointment of the expert occurs no later than 15 Working Days from the date for the Expert Referral
Agreement. The party making this request must copy the request to the other party; 

  
 35 

	 	(b)	to be eligible for appointment, the expert must be independent and impartial, experienced in the relevant area of telecommunications and will preferably be experienced
in dispute resolution procedures. Unless the parties agree otherwise, he or she must not have performed any duties, whether as an employee, consultant or contractor, for any of the parties or any Related Company during a 12 month period prior to the
date the Dispute Notice was given; 

  

	 	(c)	the expert may seek independent legal advice regarding the appropriate procedures for resolution of the Dispute; 

 

	 	(d)	the expert must adopt a procedure which, in the expert’s opinion, is the most simple and expeditious procedure practicable in the circumstances;

  

	 	(e)	the parties will provide the expert with any information that the expert reasonably requires in a timely manner. The expert is entitled to make a decision in the
absence of the information requested being provided, but subject to a reasonable time being given to the relevant party to provide that information; 

  

	 	(f)	the expert will act as an expert and not as an Arbitrator under the Arbitration Act 1996. The expert will be entitled to rely on the expert’s own judgement and
opinion; 

  

	 	(g)	the expert should seek to make decisions that are timely, practical and efficient; 

 

	 	(h)	the expert will provide the parties with a draft decision for comment prior to finalising it. The expert must provide the parties with a reasonable period in which to
comment on the draft decision and must take any comments received during that period into account in finalising a decision; 

  

	 	(i)	the expert must provide a decision (which must include reasons for that decision) to the parties in writing as soon as reasonably practicable and, in the absence of
manifest error or bad faith, that decision will be final and binding upon the parties. Either party has 10 Working Days from the date the decision is provided to assert that the expert’s decision contains a manifest error or the expert has
acted in bad faith; 

  

	 	(j)	the expert must use all reasonable endeavours to reach a final decision within 40 Working Days after appointment, and the parties must co-operate reasonably with the
expert to achieve that timetable; 

  

	 	(k)	except as set out in clause 35.7(I), the costs of the expert will be borne equally by the parties. Each party will bear its own costs in relation to the expert’s
decision; and 

  

	 	(l)	where a party has asserted that the expert’s decision contains a manifest error or the expert has acted in bad faith, and such assertion is not upheld in that
party’s favour by the relevant court or other authority, then the party making the assertion will bear the reasonable costs (that is, all legal and other expenses) of both parties in relation to that assertion only. 

Arbitration 
  

	35.8	If the Dispute reaches a Deadlock and the parties: 

  

	 	(a)	have agreed to refer the Dispute to mediation and have not resolved the Dispute by the earlier of the conclusion of the mediation or the revoking of the Mediation
Referral Agreement; or 

  

	 	(b)	have not agreed to refer the Dispute to mediation or expert decision, 

 then either party may refer the Dispute to arbitration by a sole arbitrator (being a New Zealand resident) under the Arbitration Act 1996, by giving Notice to the other party (“Arbitration
Referral Notice”) and the following provisions will apply: 
  

	 	(c)	the arbitrator will be appointed by agreement between the parties. However, if the parties cannot agree on an arbitrator within 5 Working Days of receipt of the
Arbitration Referral Notice, the arbitrator will be appointed at the written request of either party by the Appointer. The party making this request must copy the request to the other party; 

  
 36 

	 	(d)	the arbitration will take place in Auckland or Wellington (at the arbitrator’s discretion); 

 

	 	(e)	the arbitrator must adopt a procedure which, in the arbitrator’s opinion, is the most simple and expeditious procedure practicable in the circumstances;

  

	 	(f)	the Second Schedule of the Arbitration Act 1996 will apply; 

  

	 	(g)	the costs of the arbitrator will be borne equally by the parties unless the arbitrator determines otherwise; and 

 

	 	(h)	the parties will co-operate to ensure the expeditious conduct of the arbitration. In particular, each party will comply with any reasonable time limits sought by the
other for settling the terms of reference, interlocutory matters and all other steps preliminary and incidental to the hearing and decision of the Dispute. 

 Interlocutory or injunctive relief 
  

	35.9	Nothing in this section 35 will prevent either Party from seeking urgent interlocutory or injunctive relief from the Court. 

TERMINATION 
  

	36.	Termination 

  

	36.1	Unless otherwise set out in this Agreement or agreed in writing, this Agreement terminates on the date that is 12 months after the Commencement Date.

 Early termination of Agreement by the Service Provider 

 

	36.2	This Agreement may be terminated with effect at any time by the Service Provider giving Chorus at least three months’ Notice. 

 

	36.3	Where the Service Provider gives a Default Notice to Chorus, the Service Provider may, after the period to remedy the Default has expired and provided that the Default
has not been remedied, terminate this Agreement on giving no less than 10 Working Days’ Notice. 

  

	36.4	Early termination of Agreement by Chorus 

  

	36.5	Chorus may on giving Notice to the Service Provider, terminate the Agreement either immediately or within a reasonable period of time following the date on which the
right to terminate arises if: 

  

	 	(a)	the primary, or all, of the business activities of the Service Provider are suspended or cease for more than 5 consecutive Working Days other than as a result of a
Force Majeure Event as defined in clause 31.1; 

  

	 	(b)	the Service Provider is unable to pay its debts as they fall due, or is presumed to be unable to pay its debts as they fall due, in terms of section 287 of the
Companies Act 1993 (whether the Service Provider is incorporated under that Act or not); 

  

	 	(c)	the Service Provider goes into receivership or administration or has a receiver, trustee, administrator or statutory manager appointed in respect of all or any of its
business or property; 

  

	 	(d)	the Service Provider makes an assignment for the benefit of, or enters into or makes any arrangement or composition with, its creditors; 

  
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	 	(e)	any resolution is passed or any proceeding is commenced for the winding up or liquidation of the Service Provider (whether on a voluntary or involuntary basis) without
Chorus’ prior written consent (which is not to be unreasonably withheld or delayed), and providing that if such a proceeding is commenced on an involuntary basis it has remained ongoing for 20 or more Working Days; 

 

	 	(f)	Chorus has given a total of 5 or more Default Notices and/or Non-Payment Notices in any period of 12 months, provided that each Notice included in the total under this
clause: 

  

	 	(i)	may have been in respect of the same or any different Default; and 

  

	 	(ii)	must not have been subject to a Dispute that was resolved in the Service Provider’s favour; 

 

	 	(g)	Chorus has given a Non-Payment Notice (which does not purport to require payment of an amount withheld in accordance with section 28) and the non-payment has not been
remedied within 30 days of the Non-Payment Notice being given; or 

  

	 	(h)	the Service Provider undergoes directly or indirectly a change of control, including by way of reconstruction or amalgamation, and whether by a single event or series
of events, without Chorus’ prior written consent (which is not to be unreasonably withheld). 

  

	36.6	Where Chorus gives a Default Notice to the Service Provider, Chorus may, after the period to remedy the Default has expired, terminate this Agreement on giving no less
than 10 Working Days’ Notice, provided that: 

  

	 	(a)	the Default has not been remedied; and 

  

	 	(b)	the Default is material. 

Termination of provision of a particular Service by the Service Provider 

 

	36.7	Except where a particular Service is provided for a fixed term, the Service Provider may terminate the provision of a particular Service after giving notice to Chorus
of one month or more. On the expiry of the notice period, Chorus must terminate supply of the relevant Service(s) in accordance with the relevant notice. 

  

	36.8	The Service Provider remains liable to pay all Charges for the Service until termination. 

 

	36.9	Acceptance of part payment or the continued supply of the Service by Chorus, either before or after its powers to terminate have become exercisable, does not constitute
a waiver of Chorus’ rights under this section 36. 

  

	37.	Fixed Terms 

  

	37.1	Subject to clause 37.2, if Chorus continues to provide a Service after the end of any applicable fixed term of that Service, that Service is deemed to be provided on
the terms of this Agreement as if the fixed term had not ended, except Chorus may: 

  

	 	(a)	cease providing that Service to the Service Provider on one month’s notice to the Service Provider; or 

 

	 	(b)	change the terms (including the Charges) for that Service on one month’s notice to the Service Provider of the change, 

and such cessation or change will not be a breach of those terms. 

 

	37.2	Where: 

  

	 	(a)	this Agreement expires or terminates for any reason other than under clauses 36.5(a) to 36.5(e) or clause 51.2; and 

  
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	 	(b)	immediately prior to that expiry or termination, Chorus is providing any Service to the Service Provider subject to a fixed term contract, 

then, in relation to each supply of the Service that is subject to such a fixed term contract, this Agreement will continue to apply, and
Chorus will continue to supply the relevant Service, until the end of the relevant fixed term contract. 
  

	38.	Rights and Responsibilities Continue 

  

	38.1	The ending of this Agreement does not affect any rights and responsibilities under this Agreement which: 

 

	 	(a)	are intended to continue or come into force after this Agreement ends; or 

  

	 	(b)	have accrued up to the date that this Agreement ends. 

 GENERAL 
  

	39.	Health And Safety 

  

	39.1	The Service Provider and Chorus will comply with each other’s reasonable requirements for security, health and safety, when working at each other’s premises.
Chorus will also comply with any reasonable requirements for security, health and safety when working at the premises of a Customer or that End User. Where practicable, these requirements will be communicated to each other in writing.

  

	40.	Consumer Guarantees Act 

  

	40.1	Services are supplied to the Service Provider for the purposes of a business as defined in the Consumer Guarantees Act 1993. The provisions of that Act do not apply to
Services supplied to the Service Provider under this Agreement. 

  

	41.	Transfer of a Party’s Interests 

  

	41.1	Subject to clause 41.2, either party may transfer all of its interests (but not less than all) under this Agreement with the prior written consent of the other party.
Consent must not be unreasonably withheld. 

  

	41.2	Chorus may transfer all or any part of its interest in this Agreement to a Related Company of Chorus in connection with any re-organisation of, or other change in, its
business or the structure of the Chorus Group so long as the proposed transferee has executed and delivered a deed under which it becomes responsible directly to the Service Provider for meeting all obligations to the Service Provider under this
Agreement (or as the case may be, the part of this Agreement being transferred), whenever arising. From the date of transfer, the Related Company of Chorus becomes responsible, and Chorus ceases to be responsible, for meeting all obligations to the
Service Provider relating to this Agreement (or part of it) that has been transferred. 

  

	42.	Representations 

  

	42.1	The Service Provider may not represent, and will use reasonable endeavours to ensure that its employees, contractors or agents do not represent, that:

  

	 	(a)	the Service Provider has any special relationship with or special pricing from Chorus; or 

 

	 	(b)	there will be a continuing contractual relationship between Chorus and the Customer in respect of services provided to the Service Provider. 

  
 39 

	42.2	Chorus may not represent and will use reasonable endeavours to ensure that its employees, contractors or agents do not falsely represent that: 

 

	 	(a)	End Users receive an inferior service from the Service Provider, including without limitation, that the quality of calls is inferior; or 

 

	 	(b)	as the owner of the Network providing the services, Chorus can provide a better calling service to the End User. 

 

	43.	Variation 

  

	43.1	Any variation to this Agreement must be recorded in writing and signed (whether in counterparts or otherwise) by the authorised representatives of the Service Provider
and Chorus. To avoid doubt, this clause 43.1 does not limit Chorus’ ability to amend the Operations Manual under clause 8.4. 

  

	44.	Subcontracting 

  

	44.1	A party may have subcontractors or other agents meet any of its obligations under this Agreement, but it will remain liable to the other party for meeting all those
obligations. 

  

	45.	Independent Contractor/Privity 

  

	45.1	No legal partnership, employer/employee, principal/agent or joint venture relationship is created or evidenced by this Agreement. 

 

	45.2	No contract, obligation or other legal relationship is created between Chorus and any Service Provider’s Customer or third party by this Agreement. Chorus does not
provide, grant or confer any right, benefit or privilege on any of the Service Provider’s Customers under this Agreement. 

  

	45.3	No Service Provider’s Customer or third party will have the benefit of or be entitled to enforce, any part of this Agreement under the Contracts (Privity) Act 1982
or otherwise, except where this Agreement provides otherwise or as provided by law. 

  

	45.4	For the avoidance of doubt, any member of the Chorus Group (or the Service Provider’s Group, as the case may be) will have the benefit of or be entitled to
enforce, any part of this Agreement under the Contracts Privity Act 1982 or otherwise where this Agreement expressly confers a benefit on that member of the Chorus Group (or Service Provider’s Group, as the case may be).

  

	46.	Prevailing Terms 

  

	46.1	If there is any conflict between the parts of, or Attachments to, this Agreement then the order of precedence will be, unless otherwise specifically stated:

  

	 	(a)	Sections 1 to 52 of this Agreement; 

  

	 	(b)	the Special Terms; 

  

	 	(c)	the Price List; and 

  

	 	(d)	the Operations Manual. 

  

	47.	Entire Agreement 

  

	47.1	This Agreement contains the entire understanding of the parties about the subject matter expressly referred to in this Agreement and with respect to that subject
matter, this Agreement will prevail over all previous agreements and understandings between the parties or representations made by either party. The Service Provider acknowledges that in entering into this Agreement it has not relied on any
representation made by Chorus about that subject matter, whether oral or written, which is not contained in this Agreement. 

  
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	47.2	The provision of Services to the Service Provider by Chorus will be governed exclusively by this Agreement. 

 

	47.3	With effect from midnight on the day preceding the Commencement Date, any previous agreements between the parties for the provision of wholesale services will
terminate. 

  

	48.	No Waiver 

  

	48.1	A waiver of any right, power or remedy under this Agreement must be in writing signed by the party granting it. A waiver is only effective in relation to the particular
obligation or Default in respect of which it is given. It is not to be taken as an implied waiver of any other obligation or Default or as an implied waiver of that obligation or Default in relation to any other occasion. 

 

	48.2	The fact that a party fails to do, or delays in doing, something the party is entitled to do under this Agreement does not amount to a waiver. 

 

	49.	Notices 

  

	49.1	Notices to Chorus or the Service Provider must be in writing and must be sent to the relevant contact addresses below: 

The Service Provider contact address: 
  

			
	The Service Provider Contact:	  	Group General Counsel
		
	Delivery Address:	  	Level 2, Telecom Place, 167 Victoria Street West, Auckland 1142, New Zealand
		
	Fax:	  	(64) (9) 303 3430
		
	Postal Address:	  	Level 2, Telecom Place, 167 Victoria Street West, Auckland 1142, New Zealand
	
	Chorus contact address:
		
	Chorus Contact:	  	General Counsel and Company Secretary
		
	Delivery Address:	  	Level 9, 68-86 Jervois Quay, Wellington 6011, New Zealand
		
	Fax:	  	(64) (4) 472 4795
		
	Postal Address:	  	Level 9, 68-86 Jervois Quay, Wellington 6011, New Zealand

  

	49.2	Any Notice given by: 

  

	 	(a)	post to a contact address will be assumed to have been delivered 3 days after it is posted; and 

 

	 	(b)	fax to a contact fax number will be assumed to have been delivered once a correct transmission confirmation slip is received, but any fax sent after 5:00 pm on a
Working Day will be deemed to have been delivered at 9:00 am on the next Working Day. 

  
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	50.	Severing Unlawful Terms 

  

	50.1	If the parties disagree about whether or not a term of this Agreement is unlawful and unenforceable, the Service Provider must continue to pay all invoiced charges in
accordance with section 24 and both parties perform all their obligations under this Agreement (other than those which may be unlawful or unenforceable and those obligations that are not able to be performed due to terms that may be unlawful or
unenforceable) until a final decision is made by an arbitrator or by a court on the lawfulness and enforceability of the term, unless the parties agree otherwise in writing. 

 

	50.2	If a final decision is made by an arbitrator or by a court that any term of this Agreement is unlawful and unenforceable: 

 

	 	(a)	it will be severed from this Agreement to the extent that it is unlawful and unenforceable; and 

 

	 	(b)	the rest of this Agreement will remain in force; and 

  

	 	(c)	either party may give Notice requiring the other to use reasonable endeavours to negotiate a change to this Agreement which is lawful and consistent with the final
decision and which puts both parties, as far as is reasonably possible, in the commercial position they would have been in if it were not for the final decision. 

 

	51.	Regulatory Event 

  

	51.1	For the purpose of this section 51, “Regulatory Event” means any legislative or regulatory change (including, any determination, direction or decision
by a regulatory authority, or the introduction of or change to any regulations, reference offer or undertaking) that directly or indirectly has the effect of: 

 

	 	(a)	altering the terms of this Agreement; 

  

	 	(b)	making the operation of this Agreement impracticable; 

  

	 	(c)	materially altering the burden (financial or otherwise) of Chorus providing Services under this Agreement; 

 

	 	(d)	making Chorus incapable of performing this Agreement; or 

  

	 	(e)	causing Chorus (voluntarily or otherwise) to materially alter its operations or structure. 

 

	51.2	Chorus may end the provision of Services in response to a Regulatory Event, by giving the Service Provider one month’s Notice. Such Notice must set out the nature
of the Regulatory Event. 

  

	52.	Governing Law 

  

	52.1	This Agreement will be governed by, and construed in accordance with, the laws of New Zealand, and the parties submit to the non-exclusive jurisdiction of the courts of
New Zealand. 

  
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