Document:

exv10w29

 

Exhibit 10.29

Execution Copy

SECOND AMENDMENT TO

THE OPERATING AGREEMENT OF

RIGGS CAPITAL PARTNERS II, LLC

a Delaware Limited Liability Company

     THIS SECOND AMENDMENT is entered into as of January 1, 2003 (the “First
Amendment”), by and between RIGGS NATIONAL CORPORATION (the “Managing Member”
and a “Member”), RCP INVESTMENTS II, LLC (a “Member”) and RCP VENTURE
MANAGEMENT INC. (“Investment Advisor”) amending the Operating Agreement of
RIGGS CAPITAL PARTNERS II, LLC, a Delaware limited liability company (the
“Company”), dated as of the 1st day of October, 2000, as amended by that First
Amendment to the Operating Agreement of Riggs Capital Partners II, LLC dated as
of January 1, 2002 (“First Amendment”) and as joined by RCP Venture Management
Inc. by Joinder to the Operating Agreement of Riggs Capital Partners II, LLC.
The original Agreement, First Amendment and Joinder are collectively referred
to herein as the (“Operating Agreement”).

WITNESSTH

     WHEREAS, the sole Members of the Company are Riggs National Corporation
and RCP Investments II, L.L.C.;

     WHEREAS, the Members and RCP Ventures Management Inc. wish to amend
Section 5.9 of the Original Agreement to state that the compensation to be paid
to the Investment Advisor will be equal to $172,500 per year or .575% of
$30,000,000;

     NOW, THEREFORE, in consideration of the premises and mutual promises
hereinafter set forth, the parties hereto do hereby amend the Original
Agreement as follows:

	1.	 	Section 5.9 of the Original Agreement is hereby amended such that the
Investment Adviser shall hereafter be entitled to a management fee equal
to .575% of $30,000,000 or One Hundred Seventy-Two Thousand Five Hundred
Dollars ($172,500) per annum.
	 
	2.	 	Except as specifically provided herein, the Original Agreement shall
remain in full force and effect. This Second Amendment may be executed in
any number of counterparts, all of which shall constitute a single
instrument. This Second Amendment shall be binding upon and inure to the
benefit of the parties hereto and their respective heirs, successors and
assigns.

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     IN WITNESS WHEREOF, the undersigned have set their hands as of the day and
year first above written.

	 	 	 
	Managing Member:	 	
Member:
	 
	RIGGS NATIONAL CORPORATION	 	
RCP INVESTMENTS II, LLC
	 
	By: /s/ Timothy C. Coughlin

Timothy C. Coughlin, President	 	
By: /s/ J. Carter Beese, Jr.

J. Carter Beese, Jr., its General Partner
	 
	 	 	
Investment Advisor:
	 
	 	 	
RCP VENTURE MANAGEMENT INC.
	 
	 	 	
By: /s/ J. Carter Beese, Jr.

J. Carter Beese, Jr., Chairman and CEO

2 of 2exv10w30

 

Exhibit 10.30

MASTER PROFESSIONAL SERVICES AGREEMENT

     THIS MASTER PROFESSIONAL SERVICES AGREEMENT (this “Agreement”) is entered
into this 27th day of December, 2002 (the “Effective Date”) by and between
Crowe, Chizek and Company LLP (“Crowe Chizek”), a limited liability
partnership, having a place of business at 1 MidAmerica Plaza, 7th Floor,
Oakbrook Terrace, Illinois 60181 and Riggs Bank N.A. (“Client”), having a place
of business at 800 17th Street, NW, Washington, District of Columbia
20006-3944.

RECITALS

     Client desires to have Crowe Chizek provide professional services
(including without limitation consulting services and the preparation and/or
delivery of computer programming code, including source and object code
(“Code”)) to Client and affiliates of Client and Crowe Chizek desires to
perform such services (the “Services”) for Client and its affiliates in
accordance with the terms of this Agreement and the applicable Request for
Services (as hereinafter defined).

AGREEMENT

     In consideration of the foregoing premises and the mutual promises and
agreements set forth herein, and other good and valuable consideration, the
parties hereto mutually agree as follows:

     1.     Requests for Services

     (a) Pursuant to and in accordance with the terms of this Agreement, Client
or Crowe Chizek may, from time to time, initiate a Request for Services with
specific reference to this Agreement, and provide a copy of the same to the
other party hereto. The term “Request for Services” means a request for
Services, in the form attached hereto as Exhibit A, setting forth a detailed
description of the Services being requested, including, but not limited to, the
scope, goals and objectives of the Services, a timeline for completion of the
Services (including milestones), specific responsibilities and resource
commitments of both Crowe Chizek and Client, interim and final Deliverables and
compensation obligations. “Deliverables” has the meaning given to such term in
the applicable Binding Request for Services. Each Request for Services
initiated by either party hereto will be deemed a non-binding letter of intent
until such time as the same is executed by both Crowe Chizek and Client. Upon
the execution and delivery of a Request for Services by both Crowe Chizek and
Client, the applicable Request for Services will be deemed accepted and shall
become a binding agreement between the parties hereto, subject to the terms
hereof and shall become expressly incorporated by reference herein. The term
“Binding Request for Services” means a Request for Services that has been
accepted and has become binding as provided in this Section 1. Each party
hereto may initiate or accept a Request for Services in such party’s sole and
absolute discretion, it being understood and agreed that the entering into of
this Agreement does not create any commitment by either party hereto to accept
a Request for Services.

 

 

     (b)  Crowe Chizek acknowledges that affiliates of Client will have the
right to submit Requests for Services to Crowe Chizek, and Client acknowledges
that Crowe Chizek will have no obligation to accept any such Request for
Services. However, if Crowe Chizek does accept a Request for Services from an
affiliate of Client in accordance with this Section 1, such Request for
Services will be deemed a Binding Request for Services, and such affiliate of
Client will have all rights and obligations of Client under this Agreement, but
only as such rights and obligations relate to such Binding Request for
Services. Client hereby guarantees such affiliate’s performance of its
obligations under this Agreement related to such Binding Request for Services,
including but not limited to any obligation to pay fees to Crowe Chizek.

     (c)  The parties hereto acknowledge and agree to use every effort to
interpret the terms set forth in a Binding Request for Services in a manner
consistent with and in addition to the terms set forth in this Agreement,
except as expressly set forth to the contrary in such Binding Request for
Services. In the event of an inconsistency between the terms set forth in a
binding Request for Services and this Agreement, the terms set forth in the
Binding Request for Services shall control except that the terms of Sections 9,
10, 11 and 19 of this Agreement shall control over any inconsistent terms in a
Binding Request for Services and nothing in a Binding Request for Services
shall be deemed to change or supersede any terms in these Sections, unless the
terms of an applicable Binding Request for Services or a written agreement
executed by the parties expressly provide that specified inconsistent terms
therein are intended to control and supersede the specific terms of Sections 9,
10, 11 and 19.

     (d)  The following Requests for Services that have been previously executed
by both parties shall constitute Binding Requests for Services for purposes of
this Agreement: (i) Item Processing Conversion Resource Proposal dated August
20, 2002, (ii) Request for Services New Core System Implementation for Riggs
Bank Applications Integration dated September 17, 2002, (iii) Request for
Services Onyx Customer Sales and Service Implementation dated September 26,
2002 and (iv) Request for Services New Core System Implementation for Riggs
Bank Applications Infrastructure dated September 25, 2002. The terms of this
Agreement shall apply to Binding Requests for Services that are executed by
both parties on or after the Effective Date of this Agreement.

     2.     Crowe Chizek Responsibilities

     Crowe Chizek shall perform, in accordance with the terms hereof and
thereof, the Services required of it as set forth in each Binding Request for
Services.

     3.     Client Responsibilities

     Client shall perform, in accordance with the terms hereof, the tasks and
obligations required of it as set forth in each Binding Request for Services.
Except to the extent provided in the applicable Binding Request for Services,
failure of Client to perform in a timely manner the tasks and obligations
required to support the Services in a Binding Request for Services may result
in (i) a corresponding delay in the schedule for performance of the Services or
(ii) in the event of failure to pay, the termination of the applicable Binding
Request for

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Services or this Agreement in its entirety, provided that Crowe
Chizek has given Client not less than thirty (30) days’ prior written notice of
such failure and an opportunity to cure.

     4.     Fees and Payment

     (a)  The fees and manner of payment thereof payable at any time to Crowe
Chizek by Client in respect of the Services shall be as set forth in full in
the applicable Binding Request for Services. The parties hereby confirm and
agree that, except as may be expressly set forth in the applicable Binding
Request for Services, Crowe Chizek is responsible for all of its own expenses
and costs of any and all description and type in and related to entering into
this Agreement and performance of the Services, including but not limited to
salaries, taxes, benefits and expenses of its employees plus all overhead; all
fees and expenses of its agents, subcontractors and the like, if any; fees for
necessary or appropriate licenses and permits, if any, and all out-of-pocket
expenses and other costs, including, but not limited to, travel, hotels, meals,
photocopying, messenger, telephone, delivery and similar items. The fees
described in an applicable Binding Request for Services, if, as and when earned
by Crowe Chizek under the terms thereof, constitute the sole and exclusive
recompense, remuneration or payment that Client may at any time owe to Crowe
Chizek for performance of the Services related to the applicable Binding
Request for Services. Notwithstanding the foregoing, if Client is in good
faith disputing any amount alleged by Crowe Chizek to be due and payable, Crowe
Chizek will have the right to suspend performance of the Services, pending the
resolution of such dispute. Immediately following the payment by Client of any
amount agreed by the parties or judicially determined to be payable by Client,
Crowe Chizek shall re-commence the performance of the Services that were
suspended.

     (b)  If either party disputes the accuracy or applicability of a fee,
charge or credit, such party shall notify the other party of such dispute as
soon as practicable after the discrepancy has been discovered. The parties
shall investigate and seek to resolve the dispute in good faith pursuant to
Section 31. If the parties are not able to resolve the dispute within fifteen
(15) days after receipt of notice of a disputed item, either party may exercise
any rights and remedies it may have under this Agreement, the applicable
Binding Request for Services and applicable law. Any undisputed amounts in an
invoice containing a disputed charge shall be paid by Client and any undisputed
credit amounts shall be promptly credited by Crowe Chizek. Unpaid monies and
unapplied credit amounts that are in dispute pursuant to this Section 4(b) will
not be considered a basis for monetary default under this Agreement during the
period in which the resolution of the dispute is in progress. Notwithstanding
the foregoing, and subject to the applicable Binding Request for Services, if
Client is in good faith disputing any amount alleged by Crowe Chizek to be due
and payable, Crowe Chizek will have the right to suspend performance of the
Services, pending the resolution of such dispute. Immediately following the
payment by Client of any amount agreed by the parties or judicially determined
to be payable by Client, Crowe Chizek shall re-commence the performance of the
Services that were suspended.

     5.     Changes in Scope

     Client or Crowe Chizek may, from time to time, request a change to the
scope of the Services to be rendered in a Binding Request for Services, in
accordance with this Section 5.

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If such a change is requested by either party,
Crowe Chizek shall inform Client in writing if such change would result in a
change in fees or other costs to Client, if such change would result in a
change in the implementation schedule for the Services to be performed that are
already included within the scope of the applicable Binding Request for
Services and any other material impact such change could reasonably be expected
to have on the Services, giving the details thereof. Crowe Chizek shall use
commercially reasonable efforts to minimize any additional costs and expenses
associated with a request. Except as may otherwise be provided in any
Binding Request for Services, no change requested by a party will be effective
until agreed to in writing by the other party. All agreed to changes in the
scope of the Services to be rendered in a Binding Request for Services shall be
set forth in a written exhibit signed by both parties which shall become a part
of the applicable Binding Request for Services and thereby expressly
incorporated by reference herein and therein. After any such effective change
to a Binding Request for Services, references to such Binding Request for
Services will be deemed to refer to such Binding Request for Services, as
amended to give effect to such change.

     6.     Taxes

     Crowe Chizek agrees to accept full exclusive liability for the payment of
all taxes and contributions for unemployment insurance, old age pensions or
annuities and other security benefits now or hereafter imposed by the
government of the United States or any state or local government which are
measured by the wages, salaries, and other remunerations paid to persons
employed by Crowe Chizek in the performance of the Services. Client shall pay
and be liable for all sales, use, property excise, and other taxes including
any tax penalties, but excluding Crowe Chizek’s net income, net worth,
franchise, capital based and other similar taxes applicable to materials and
the Services to be furnished by Crowe Chizek hereunder, and Client shall report
and pay such taxes and contributions directly to the governmental agencies
charged with the duty of collecting the same. For states where the Services
performed in connection with this Agreement are taxable, Crowe Chizek shall
have a sales tax permit if required by such state.

     7.     Progress Reports and Meetings

     (a)  Crowe Chizek shall report to Client the progress of performing the
Services, including meeting any milestones, and completing the tasks for the
Services (“Progress Reports”). Unless otherwise agreed in the Binding Request
for Services or otherwise by the parties in writing, the Progress Reports shall
be prepared at monthly intervals and include a reasonably detailed summary of
accomplishments, difficulties, potential or actual slippage in meeting
deadlines, completion of budgeted tasks, hours worked by Crowe Chizek, tasks in
progress and any non-compliance by Crowe Chizek or Client of the terms hereof.
Crowe Chizek shall do so at no additional fee, expense or other cost to Client.

     (b) Crowe Chizek or Client may propose meetings as necessary and at
reasonable intervals to discuss progress on completing the Services. Such
meetings will take place at the locations and times mutually agreeable to
Client and Crowe Chizek at no additional fee, expense or other cost to Client.
Each of Crowe Chizek and Client shall use commercially reasonable efforts to
prepare for and attend each meeting at the agreed time and location.

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     8.     Acceptance of Deliverables

     (a)  Upon delivery by Crowe Chizek of a Deliverable to Client in accordance
with a Binding Request for Services, Client shall have thirty (30) days from
the date of receipt of the Deliverable (or such longer period as may be set
forth in the applicable Binding Request for Services) to evaluate, review and
test such Deliverable (“Test Period”) in accordance with the specifications and
test criteria set forth in the applicable Binding Request for Services. In the
event that Client believes that a Deliverable does not conform to the
specifications or the test criteria set forth in the applicable Binding Request
for Services, then Client shall notify Crowe Chizek in writing within the Test
Period setting forth the reason or reasons why Client believes that such
Deliverable does not conform. Client shall identify all non-conformities
within a single written notice of rejection, unless a non-conformity prevents
Client from evaluating, reviewing and testing the entire Deliverable. Client
may reject a Deliverable only for its failure materially to conform to either
the specifications or test criteria set forth in the Binding Request for
Services. Further, if Crowe Chizek has not received a written notice of
rejection of a Deliverable within the Test Period, then such Deliverable shall
be deemed to be accepted by Client. If Client delivers to Crowe Chizek written
notice of rejection of a Deliverable within the Test Period, then Crowe Chizek
shall have thirty (30) days from the date of receipt of a written notice of
rejection either (i) to correct the non-conformities that Client identifies in
the written notice or (ii) to develop a plan mutually agreeable to Client and
Crowe Chizek to correct the non-conformities that Client identified in the
written notice within a period of time agreed to by the parties in the plan,
but in no event will such period of time be less than thirty (30) days. Crowe
Chizek shall correct such non-conformities and, upon correction, Crowe Chizek
will resubmit the corrected Deliverable to Client for evaluation, review, and
testing and the procedure set forth above shall be repeated. Such procedure
shall continue until the earlier of (i) the expiration of the Test Period
without delivery of a written notice of rejection by Client, or (ii) the date
written notice of acceptance is delivered to Crowe Chizek by Client (“Date of
Acceptance”); provided, however, that in the event Client provides written
notice of rejection of the Deliverable after either the initial or any
subsequent thirty (30) day time period or the initial or any subsequent time
period agreed to by the parties for failure to correct a material
non-conformity previously identified, then Client may send Crowe Chizek a
notice of default pursuant to Section 12(c). However, if Client rejects a
Deliverable after either the initial or any subsequent thirty (30) day time
period or the initial or any subsequent time period agreed to by the parties
based upon a non-conformity not previously identified by the Client then the
procedure set forth above shall be repeated to permit Crowe Chizek to correct
such non-conformity before Client may send a notice of default.

     9.     Limited Warranties

     (a)  Each party hereby represents and warrants that:

		
	 	     (i) it has all requisite power and authority to enter into, and
fully perform its obligations under, this Agreement and each Binding
Request for Services to which it is or becomes a party;
	 
	 	     (ii) the execution, delivery and performance of this Agreement and
each Binding Request for Services to which it is or becomes a party and
the

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	 	consummation of the transactions contemplated hereby and thereby have
been (or, in the case of each future Binding Request for Services, will
be) duly and properly authorized by all requisite action on the part of
each party;
	 
	 	     (iii) this Agreement has been (or in the case of each future Binding
Request for Services will be) duly executed and delivered by such party
and is an enforceable obligation of such party except as such
enforceability may be limited by bankruptcy, moratorium, insolvency and
similar laws affecting the rights and remedies of creditors and
obligations of debtors generally and by general principles of equity; and
	 
	 	     (iv) it has the right to grant the licenses and/or sublicenses
granted by it hereunder.

     (b)  Crowe Chizek represents and warrants that it will have the requisite
skills to perform all Services required to be performed under any Binding
Request for Services. Crowe Chizek shall perform all Services to be performed
under the applicable Binding Request for Services in a diligent, good and
workmanlike manner by individuals who are sufficiently experienced and skilled
in their profession and in accordance with commercially reasonable standards of
professionalism and workmanship in their professions. Crowe Chizek shall
engage sufficient numbers of such individuals to perform the Services so as to
be able to comply with the terms hereof and the applicable Binding Request for
Services, including, without limitation, compliance with applicable timelines
for completion of the Services and interim milestones. Both parties shall use
commercially reasonable efforts to promote the best interests of the other
party and to take no action that in any way damages the public image of the
other party.

     (c)  For a period of one hundred fifty (150) days following the Date of
Acceptance of a Deliverable provided to Client by Crowe Chizek in connection
with its performance of Services Crowe Chizek warrants that such Deliverable
will comply with applicable Binding Request for Services and will conform to
applicable industry standards.

     10.     Limitation on Liability

     (a)  The aggregate maximum amount of damages for which Crowe Chizek will be
responsible for breaching its obligations under this Agreement (except any
obligation under Sections 6, 9, 11(a)(i), 14, 15, 16 or 19), as this Agreement
relates to the applicable Binding Request for Services, will be the aggregate
amount of fees having been paid, fees accrued, but not yet paid and fees
accrued on account and subject to final reconciliation, but only to the extent
of the reconciled amount by Client and its affiliates to Crowe Chizek under the
applicable Binding Request for Services as of the date on which the claim of
breach is asserted. Any damages for which Crowe Chizek will be responsible
under this Agreement shall be offset by the amount of any fees accrued but not
yet paid and the fees accrued on account and subject to final reconciliation to
the extent of the reconciled amount that has not yet been paid.

     (b)  The aggregate maximum amount of damages for which Client will be
responsible for breaching its obligations under this Agreement (except any
obligation under Sections 6, 9, 11(b)(i), 14, 15, 16 or 19), as this Agreement
relates to the applicable Binding

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Request for Services, will be the aggregate
amount of fees having been paid, fees accrued, but not yet paid and fees
accrued on account and subject to final reconciliation, but only to the extent
of the reconciled amount by Client and its affiliates to Crowe Chizek under the
applicable Binding Request for Services as of the date on which the claim of
breach is asserted.

     (c)  Unless specifically provided to the contrary in this Agreement
(including, without limitation, the exclusions set forth in Sections 10(a) and
(b)), no party shall have any liability whether based on warranty, contract,
tort (including, without limitation, negligence or strict liability),
guarantee, statute or any other legal or equitable grounds to the other party
for any damages other than Direct Damages. The term “Direct Damages” means the
damages incurred by the claiming party to this Agreement directly and naturally
resulting from or arising out of a breach of this Agreement by another party to
this Agreement and specifically excludes lost profits and any special,
indirect, incidental or consequential damages of any kind or nature; provided,
that the elements described in items (i) through (v) below shall not be
excluded by this Section 10. No inference is to be made that any element of
Direct Damages described in items (i) through (v) below or any other element of
Direct Damages that is not described in the below examples, is applicable or
inapplicable in any particular instance of breach or default. The
applicability of any element or elements of Direct Damages to any breach or
default shall be dependent upon the facts and circumstances involved in such
breach or default. For the purposes of this Agreement, Direct Damages include
by way of example but without limitation, (i) the costs incurred by Client to
obtain services that are the same as or substantially similar to the Services
to replace the Services, that is, the charges to be paid to another services
provider(s) and/or the costs of performing and providing such functions,
responsibilities, activities, tasks and projects in-house, (ii) the costs to
correct any deficiencies in the Services rendered by Crowe Chizek, (iii) the
costs incurred to transition the Services (or services that are substantially
similar to some or all of the Services) to another provider(s) of services
and/or to take some or all of the functions, responsibilities, activities,
tasks and projects comprising the Services in-house, (iv) the costs and fees
incurred by Crowe Chizek to collect from Client and/or its affiliates any fees
payable to Crowe Chizek under a Binding Request for Services, and (v) amounts
payable by either party to third parties caused by or arising out of the other
party’s failure to properly or timely perform any of the Services, tasks or
obligations in accordance with this Agreement.

     (d)  The limitations on the types and amounts of damages and liability and
the exculpation from liability set forth in Sections 10(a), (b) and (c) shall
not be applicable to (i) charges for the Services under this Agreement or any
Binding Request for Services; (ii) amounts payable and credits owed by either
party, however described, under this Agreement or any Binding Request for
Services; and (iii) damages caused by the intentional misconduct or gross
negligence of the breaching party.

     (e)  EXCEPT AS EXPRESSLY PROVIDED IN SECTION 9, CROWE CHIZEK MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AND CROWE CHIZEK SPECIFICALLY DISCLAIMS ALL
OTHER EXPRESS AND IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ANY THIRD PARTY SOFTWARE
OR HARDWARE PROVIDED BY CROWE CHIZEK TO CLIENT UNDER THIS AGREEMENT OR ANY

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APPLICABLE BINDING REQUEST FOR SERVICES IS PROVIDED “AS IS.” CROWE CHIZEK
MAKES NO WARRANTY UNDER THIS AGREEMENT WITH RESPECT TO THIRD PARTY SOFTWARE OR
HARDWARE. MANUFACTURERS OR DISTRIBUTORS OF THIRD PARTY SOFTWARE AND HARDWARE
MAY PROVIDE WARRANTIES OF THEIR PRODUCTS THAT WILL EXTEND TO CLIENT BUT IT IS
CLIENT’S RESPONSIBILITY TO ACQUIRE AND IMPLEMENT SUCH WARRANTIES.

     (f)  CROWE CHIZEK IS EXPRESSLY NOT LIABLE FOR THE FAILURE OF ANY THIRD
PARTY SOFTWARE OR HARDWARE PROVIDED HEREUNDER OR UNDER A BINDING REQUEST FOR
SERVICES TO FULFILL ANY OF CLIENT’S REQUIREMENTS, AND (II) CROWE CHIZEK IS
EXPRESSLY NOT LIABLE FOR CLIENT’S DATA INTEGRITY OR FOR ANY DAMAGES THAT MAY
OCCUR TO CLIENT’S DATA, BUSINESS, OR BUSINESS RELATIONSHIPS DUE TO
MALFUNCTIONING OR UNAVAILABLE THIRD PARTY SOFTWARE OR HARDWARE.

     11.     Indemnity

     (a)  Crowe Chizek is liable for and shall defend, protect, indemnify and
save and hold harmless Client, its owners, shareholders, directors, officers,
agents, affiliates and employees, and their respective successors and assigns
(collectively, the “Client Indemnified Parties”), from and Crowe Chizek
represents and warrants that Crowe Chizek knows of no Claims that it has
against Client as of the date hereof, other than as set forth in Exhibit      .to
the extent the subject Claim is caused by or results from:

		
	 	     (i) (v) any breach by Crowe Chizek of its obligations set forth in
Section 19, (w) the negligence of Crowe Chizek, (y) taxes, penalties,
interest, liens, or indebtedness owed by Crowe Chizek, or (z) the willful
misconduct of Crowe Chizek, or
	 
	 	     (ii) the material breach by Crowe Chizek of any of its obligations
under this Agreement or any Binding Request for Services.

The defense of any such Claim shall be directed in accordance with Sections
11(c), (d) and (e). Crowe Chizek agrees that the liability and property damage
insurance (including automobile, public liability, contractual liability,
errors and omissions and property damage insurance) which it is required to
maintain pursuant to the terms hereof shall cover the obligations set forth
above but shall in no way limit Crowe Chizek’s obligations under this
provision, subject to the liability cap set forth in Section 10(a), to the
extent applicable. Crowe Chizek agrees that if, during the performance of its
obligations hereunder Crowe Chizek causes damage of any kind whatsoever to the
applicable Client Indemnified Party’s or any third party’s property or to any
person, or becomes aware of any basis for any such Claim or other Claim, Crowe
Chizek shall promptly give notice of such event to Client with full details.

     (b)  Client is liable for and shall defend, protect, indemnify and save and
hold harmless Crowe Chizek, its owners, shareholders, directors, officers,
agents, affiliates and employees, and their respective successors and assigns
(collectively, the “Crowe Chizek

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Indemnified Parties”), from and against all
Claims, to the extent such Claim is caused by or results from,

		
	 	     (i) (v) copyright, patent or similar infringement of proprietary
rights arising out of Client’s actions, (w) the negligence of Client, (y)
taxes, penalties, interest, liens, or indebtedness owed by Client, or (z)
the willful misconduct of Client, or
	 
	 	     (ii) the material breach by Client of any of its obligations under
this Agreement or any Binding Request for Services.

The defense of any such Claim shall be directed in accordance with Sections
11(c), (d) and (e). Client agrees that the liability and property damage
insurance (including automobile, public liability and property damage
insurance) which it is required to maintain pursuant to the terms hereof shall
cover the obligations set forth above but shall in no way limit Client’s
obligations under this provision, subject to the liability cap set forth in
Section 10(b), to the extent applicable. Client agrees that if, during the
performance of its obligations hereunder Client causes damage of any kind
whatsoever to the applicable Crowe Chizek Indemnified Party’s or any third
party’s property or to any person, or becomes aware of any basis for any such
Claim or other Claim, Client shall promptly give notice of such event to Client
with full details.

     (c)  In the event of the occurrence of any event which either party asserts
is an indemnifiable event pursuant to this Section 11, the party claiming
indemnification (the “Indemnified Party”) shall provide prompt written notice
to the party required to provide indemnification (the “Indemnifying Party”),
specifying in detail the facts and circumstances with respect to such Claim and
the basis for which indemnification is available hereunder, provided, however,
that the failure to provide such notice shall only release the applicable
Indemnifying Party from any of its obligations under this Section 11 to the
extent such Indemnifying Party is prejudiced by such failure.

     (d)  If such event involves the Claim of any third party and if the
Indemnifying Party acknowledges in writing its obligation to indemnify the
Indemnified Party hereunder against any such third party Claim, the
Indemnifying Party will have the right to control the defense or settlement of
such Claim; provided, however, that:

		
	 	     (i) the Indemnified Party shall be entitled to participate in the
investigation, trial, defense and settlement of such Claim and any appeal
arising therefrom, through its attorneys or otherwise, at its own
expense,
	 
	 	     (ii) the Indemnifying Party shall obtain the prior written approval
of the Indemnified Party (which approval will not be unreasonably
withheld or delayed) before entering into any settlement of such Claim
if, pursuant to or as a result of such settlement, injunctive or other
non-monetary relief would be imposed against the Indemnified Party,

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	 	     (iii) the Indemnifying Party will not be entitled to control (but
shall be entitled to participate at its own expense in the defense of),
and the Indemnified Party shall be entitled to have sole control over,
and shall assume all expense with respect to the defense or settlement of
any Claim to the extent such Claim seeks an order, injunction or other
equitable relief against the Indemnified Party which, if successful,
could materially interfere with the business, operations, assets,
condition (financial or otherwise) or prospects of the Indemnified Party,
provided that the Indemnified Party shall provide written notice to the
Indemnifying Party of its election to assume control over the defense of
such Claim pursuant to this Section 11(d)(iii),
	 
	 	     (iv) if there exists or is reasonably likely to exist a conflict of
interest that would make it inappropriate in the reasonable judgment of
the Indemnified Party for the same counsel to represent both the
Indemnified Party and the Indemnifying Party, then the Indemnified Party
shall be entitled to retain its own counsel; provided that the
Indemnified Party will advance the legal fees and expenses for this
additional counsel, without prejudice to any right the Indemnified Party
may have to recover these legal fees and expenses from the Indemnifying
Party.

     (e)  If a party receiving a demand for indemnification for a Claim pursuant
to Section 11(c) either (i) rejects such demand or fails to acknowledge any
obligation to indemnify the notifying party or (ii) otherwise fails to defend
such Claim, then the notifying party will have the right to defend such Claim,
without prejudice to any of its rights to later seek indemnification under
Section 11(a) or (b), as the case may be.

     (f)  Each party shall cooperate in all reasonable respects with the other
party and its attorneys in the investigation, trial, defense and settlement of
any Claim and any appeal arising therefrom.

     12.     Term; Termination

     (a)  Unless earlier terminated as provided in this Agreement, the term of
this Agreement shall commence on the Effective Date and shall continue until
the later of (i) the third anniversary of the Effective Date, subject to any
extension to which the parties may agree in writing (“the “Term”), or (ii) the
completion by Crowe Chizek of all the Services and performance of all its
obligations and the performance by Client of all its responsibilities and
obligations, in accordance with each Binding Request for Services.

     (b)  If at any time during the term of this Agreement, Client materially
breaches any obligation hereunder, including failure to pay any undisputed fee
due, and such breach shall not be cured within thirty (30) days (or such other
period for cure as may be specified in the applicable Binding Request for
Services) after written notice from Crowe Chizek to Client specifying the
nature of the breach, Crowe Chizek may at its option (i) unless otherwise set
forth in a Binding Request for Services, suspend those Services to which such
uncured breach relates; provided, however, that Crowe Chizek shall resume
providing such

10

 

Services if and when Client thereafter reasonably remedies such
breach and/or (ii) unless otherwise set forth in a Binding Request for
Services, terminate this Agreement and all Service obligations of Crowe Chizek
related to each Binding Request for Services at the time of such continuing
breach. In all events, however, Client shall have the right to carry out the
project which is the subject of the Services, with or without Services from
Crowe Chizek

     (c)  If at any time during the term of this Agreement, Crowe Chizek
materially breaches any obligation hereunder, and such breach shall not be
cured within thirty (30) days (or such other period for cure as may be
specified in the applicable Binding Request for Services) after written notice
from Client to Crowe Chizek specifying the nature of the breach, Client may, at
its option: (i) unless otherwise set forth in a Binding Request for Services,
terminate those Service obligations of Crowe Chizek and the applicable Binding
Request for Services, in whole or in part, to which the breach relates and also
thereby terminate Client’s related fee and performance obligations in respect
thereto, and/or (ii) unless otherwise set forth in a Binding Request for
Services, terminate this Agreement and all Service obligations of Crowe Chizek
related to each Binding Request for Services at the time of such continuing
breach. If Client terminates this Agreement or a Binding Request for Services
in whole or in part pursuant to this Section 12(c), Client shall pay Crowe
Chizek any unpaid fee or other recompense, remuneration or payment that has
accrued to the date of termination in respect of the Services and the
applicable Binding Request for Services, as provided therein. If Crowe Chizek
has received any payments to the point of termination beyond the amount to
which Crowe Chizek is entitled, Crowe Chizek shall pay Client the amount of the
excess payment.

     (d)  Except as may be expressly set forth in the applicable Binding Request
for Services, Client will have the right to terminate this Agreement or any
part hereof, including any portion of a Binding Request for Services, at any
time without cause upon thirty (30) days’ prior written notice to Crowe Chizek.
In case of termination hereof by Client of all or any part of this Agreement
pursuant to this Section 12(d), Crowe Chizek shall immediately discontinue and
shall cause any agent or subcontractor of Crowe Chizek to immediately
discontinue the performance of Services and expenditure of costs or expenses
associated therewith in accordance with the termination notice. Except as may
be expressly set forth in the applicable Binding Request for Services, after
such termination, Client shall pay Crowe Chizek a termination fee for Services
performed to the date of termination in accordance with the provisions of this
Agreement and the applicable Binding Request for Services, on a time and
materials basis together with any expenses reasonably incurred in connection
therewith. Except as the parties may otherwise expressly agree in writing,
Client will not be obligated to reimburse Crowe Chizek or any agent or
subcontractor of Crowe Chizek for any fees or expenses for Services performed
after Crowe Chizek’s receipt of Client’s notice of termination and will be
liable only for fees and expenses due and owing up to the date of termination,
as provided in the applicable binding Request for Services. In addition,
except as may be expressly set forth in the applicable Binding Request for
Services, Client shall reimburse Crowe Chizek for reasonable demobilization
costs, if any, that may result from such termination upon Crowe Chizek’s
provision of reasonable proof of the amount of such demobilization costs. The
provisions of this subparagraph will not limit or affect the right of Client to
terminate this Agreement pursuant to Section 12(c) and will not apply to
Section 12(c).

11

 

     (e)  Either party may terminate this Agreement immediately for cause if the
other party becomes insolvent, or is unable to pay its debts as due, or enters
into or files a petition, arrangement, action or other proceeding seeking
relief or protection under the bankruptcy laws of the United States or any
similar laws of the United States or any State of the United States or of any
other country or jurisdiction (“Bankruptcy Laws”), has a trustee, receiver or
liquidator appointed for all or a substantial part of its assets or has filed
or commenced against it a proceeding under Bankruptcy Laws that is not
dismissed within ninety (90) days after such filing or commencement.

     (f)  Sections 6, 9, 10, 11, 12(c), 12(d), 14, 17, 19 and 33 shall survive
the termination of this Agreement. Further, upon expiration or earlier
termination of this Agreement for whatever reason or cause, Client will have
the unrestricted right to carry out each Request for Services without the
further involvement of, and without any further payment or any other obligation
to, Crowe Chizek (except for the payment obligations specified in Sections
12(c) and (d) under the circumstances therein described).

     (g)  The exercise of either party of any right of suspension or
termination, as applicable, shall not constitute a waiver of any other rights
or remedies available to such party for violation of the terms of this
Agreement or under applicable law.

     (h)  Notwithstanding anything to the contrary in this Agreement, but
subject to Section 10, no partial or complete termination of this Agreement by
either party pursuant to this Section 12 will in any way limit such party’s
right to damages from the other party resulting from the breach of this
Agreement by the other party or right of Client to withhold payment as a set
off against the amount of any damages for which Crowe Chizek is responsible
under this Agreement.

     13.     Nature of Relationship Between Parties

     Nothing contained in this Agreement authorizes, empowers, or constitutes
Crowe Chizek to act as the agent or legal representative of Client in any
manner whatsoever nor be construed to place the parties in a relationship of
partners or joint venturers. Crowe Chizek shall perform the Services
exclusively as an independent contractor. Accordingly, Client will not
withhold or be responsible for any federal or state income taxes, social
security payments, or employment taxes with respect to the payment of the fees
or other compensation to Crowe Chizek under this Agreement. Nor will this
Agreement in any manner whatsoever authorize or empower Crowe Chizek to assume
or create any obligation or responsibility, express or implied, on behalf of,
or in the name of Client. Further, this Agreement does not authorize or
empower Crowe Chizek to bind Client in any manner or make any representation,
warranty, covenant, agreement or commitment on behalf of Client, including but
not limited to any that would create an apparent agency, employment,
partnership, or joint venture, nor will any employee, agent or subcontractor of
Crowe Chizek be deemed or construed to be an employee, partner, joint venturer
or agent of Client. Crowe Chizek will be solely responsible for performance of
the Services hereunder, including day-to-day operations and the supervision of,
and control over, its employees and agents and the employees of its agents and
subcontractors, if any, including, any software, hardware, equipment, tools and
other materials used by Crowe Chizek in connection

12

 

with performance of the
Services. No act or direction of Client will be deemed to be the exercise of
supervision of, or control over, Crowe Chizek’s or any agent’s or
subcontractor’s performance of the day-to-day operations hereunder.

     14.     Non-Solicitation and Employment Matters

     (a)  For the duration of a Binding Request for Services and for the period
of one (1) year following expiration or early termination thereof, neither
party shall, directly or knowingly indirectly, recruit or attempt to recruit
any employee of the other party who is engaged in performing Services under
such Binding Request for Services, in the case of Crowe Chizek, or
responsibilities under such Binding Request for Services, in the case of
Client, or otherwise initiate any offer or promise of employment with any such
employee of the other party without the prior written consent of the other
party.

     (b)  During the term of this Agreement and for a period of one (1) year
after the expiration or early termination hereof, Crowe Chizek shall not assign
any of its employees at the level of manager or above performing Services
specifically identified in a Binding Request for Services as Operational
Process Improvement Services to Client to perform similar services for any
Client competitor listed on Schedule 14 unless prior to the Effective Date of
this Agreement Crowe Chizek has disclosed to Client in writing that (i) such
services were being provided to any such competitor or (ii) a proposal to
provide such services has been submitted to any such competitor. In the event
that any such employee is reassigned from the Client account prior to the end
of such term, the restrictions on that employee shall be effective only for one
(1) year after the date of such reassignment.

     15.     Insurance

     (a)  Each party shall maintain in full force and effect with an insurance
carrier of national presence and sound financial standing, and upon the request
of the other party, shall furnish evidence satisfactory to the other party of
the following minimum insurance coverage:

		
	 	     (i) Comprehensive general liability insurance with minimum limits of
$1,000,000 per occurrence and $2,000,000 in the aggregate that will cover
any and all losses to the insured’s property, the property of the other
party to this Agreement, the property of third parties, or personal
injuries caused by the insured party, naming the other party to this
Agreement as an additional insured as its interests may appear.
	 
	 	     (ii) Workers’ compensation insurance in accordance with applicable
law.
	 
	 	     (iii) Automobile insurance, with minimum limits of $1,000,000 per
occurrence.

     (b)  In addition to the foregoing insurance, Crowe Chizek shall maintain
professional liability and errors and omissions insurance coverage in an amount
of no less than $12,500,000 million and with such coverage as is in effect on
the effective date of this

13

 

Agreement. Client acknowledges receipt of a binder
of insurance contemporaneously with the effective date of this Agreement, and
acknowledges and agrees that the insurance provided under such binder is
satisfactory and complies with the requirements of this Section 15(b).

     (c)  Each policy and certificate held by either party shall include an
endorsement to furnish the other party at least thirty (30) days’ notice in
writing before the insurance coverage described therein will be canceled or
materially changed. If one party receives such notice, the other party will
have the right to obtain replacement insurance complying with the requirements
of this Section 15, not later than fifteen (15) days after the notice is given.
Failure to obtain such insurance by such date shall constitute a material
breach by the other party of its obligations under this Section 15.

     16.     Compliance with Laws, Rules and Regulations

     (a)  In the performance of its obligations under this Agreement, both
parties shall fully comply with and shall cause any partner, member, employee,
agent, or subcontractor that assists in performance hereof to fully comply
with all applicable laws, ordinances, rules, requirements and regulations,
whether federal, state, local or foreign. Either party represents and warrants
that it is properly licensed by all respective governmental or other agencies
as may be necessary to perform the Services. Both parties agree to and shall
cause any agent or subcontractor to agree to secure at its expense all
additional permits and licenses if they are required, to fully cover all
operations and work to be conducted hereunder.

     (b)  Both parties shall, and shall cause their partners, members,
employees, agents and subcontractors to, perform their responsibilities and
provide the Services under this Agreement in a manner that does not infringe,
or constitute an infringement or misappropriation of any patent, trade secret,
copyright or other proprietary right of any third party.

     (c)  If Crowe Chizek is present upon Client’s property in the course of
performing its obligations under this Agreement, Crowe Chizek shall comply with
all rules and regulations of Client related to safety and security and any
instructions of Client in regards thereto.

     17.     Records and Audit

     (a)  Each party shall allow the other party for a period of three (3) years
(subject to any longer retention period requirements that may be set forth in a
Binding Request for Services), during and after termination of this Agreement,
upon reasonable notice, to have access to and examine all of its records
related to this Agreement and the Services. Each party shall preserve such
records, at a minimum, during such period.

     (b)  Each party shall grant the other party, including its designated
representatives, access at all reasonable times to the books, payrolls and
records maintained by it relating to any of the Services performed or to be
performed hereunder, and the other party will have the right to audit said
books, payrolls and records at any reasonable time or times. If an audit of
said books, payrolls and records reveals information in contradiction of
previous

14

 

information or statements furnished to a party or in contradiction of
a party’s obligations hereunder, which information or statements were the basis
of a charge, invoice or payment, a party’s prior approval of said charge,
invoice or payment shall be revoked and considered void until such time as the
true facts and proper charges or payments can be ascertained. Promptly after
the determination of any overcharging or under payment by a party, such party
shall refund or remit the amount of such overcharges or underpayment, in
accordance with Section 4. For purposes of this Section 17(b), the term
“underpayment” refers to Client’s failure to pay any amount in full when due,
but shall not be deemed to refer to any properly made payment that is subject
to a subsequent “true-up” under the applicable Binding Request for Services or
any reduction in any payment resulting from the valid exercise by Client of any
setoff rights or right to withhold payments that Client may have.

     18.     Materials, Tools and Equipment

     (a)  Except as may be set forth in the applicable Binding Request for
Services, Crowe Chizek is responsible for providing, at Crowe Chizek’s expense,
all materials, tools and equipment (including but not limited to computer
hardware and software) necessary for Crowe Chizek personnel for completion of
the Services. If Client elects to provide Crowe Chizek any materials, tools
and equipment (including but not limited to computer hardware and software),
Crowe Chizek shall be responsible for all materials placed in its custody by
Client, and shall exercise due care to protect them from theft, damage or
deterioration.

     (b)  If applicable, all such material, tools and equipment (including but
not limited to computer hardware and software) used by Crowe Chizek in
performing the Services required hereunder shall be in good operating condition
throughout Crowe Chizek’s performance of the required Services.

     19.     Non-Infringement

     (a)  In connection with its performance of the Services (including without
limitation the development of work product and other deliverables which may
involve Code), Crowe Chizek may be providing or using intellectual property of
third parties and accordingly covenants that it will, and it will cause its
agents and subcontractors to, perform their responsibilities and provide the
Services under this Agreement in a manner that does not infringe, or constitute
an infringement or misappropriation of, any patent, trade secret, copyright or
other proprietary right of any third party. Crowe Chizek further covenants
that all Deliverables created or developed by Crowe Chizek and/or its
subcontractors will be original works and the internal use or commercial
exploitation of such Deliverable will not subject Client to any claim for
copyright or patent infringement by a third party or for infringement of the
proprietary rights of any other person or entity, whether such rights are
afforded by the laws of the United States or any other state, country or
jurisdiction.

     (b)  If any Deliverable does not conform to the covenant set forth in this
Section, Crowe Chizek shall procure the right for Client to continue to use the
Deliverable, may modify the Deliverable (which modifications shall provide the
same functionality and performance levels as the original Deliverable), or may
replace the Deliverable with another

15

 

Deliverable that provides the same
functionality and performance levels as the original Deliverable. In the event
that none of the preceding remedies are reasonably available, upon request by
Client, Crowe Chizek shall take back the Deliverable and refund the fee paid
with respect to the applicable Services, in addition to and not in limitation
of any right Client has under Section 11.

     20.     Assignment of Agreement and Binding Effect

     (a)  The terms, obligations and conditions set forth herein shall be
binding upon and inure to the benefit of the parties and their respective
successors and permitted assigns, except that any affiliate of Client that
enters into a Binding Request for Services with Crowe Chizek or for which Crowe
Chizek performs Services pursuant to a Binding Request for Services,
notwithstanding that such affiliate is not a party thereto) will be a third
party beneficiary of this Agreement as it relates to such Binding Request for
Services. Crowe Chizek shall not assign this Agreement or any part hereof,
including the delegation of duties or assignment of any benefits hereunder (by
operation of law or otherwise), or sublet or subcontract to another any part of
the Service to be performed hereunder, or undergo a change of control (which
shall mean a 25% or greater change in the ownership interests of Crowe Chizek
based on the ownership structure on the date hereof), without the prior written
consent of Client, which Client may in its sole discretion withhold; provided,
however, with respect to a change of control event, Client’s consent will not
be unreasonably withheld or delayed. Any attempted assignment or
subcontracting by either party hereto not in compliance with the terms hereof
shall be null and void. It is agreed by the parties that the Services are in
the nature of “Personal Services” and, accordingly, the parties agree that this
Agreement cannot be assigned pursuant to Section 365 of the Bankruptcy Code.

     (b)  Each party will remain primarily liable and obligated to the other
party for the timely and proper performance of all of its and its affiliates
obligations hereunder and the proper and timely performance and actions of any
person or entity to which a party delegates or subcontracts any such
obligation, even if such obligations are delegated to third party agents,
affiliates or subcontractors.

     (c)  Upon Client’s request, Crowe Chizek shall promptly provide to Client
information regarding any proposed subcontractors or the like to be utilized in
performance of any Services, the scope of the Services to be delegated thereto,
the experience and financial position of the proposed third party, Crowe
Chizek’s selection criteria therefor and conclusions regarding its selection,
in order to permit Client to determine whether to grant its consent to such
delegation or subcontract. Subject to Crowe Chizek’s timely provision of the
foregoing information to Client, Client shall timely review such information,
and notify Crowe Chizek in writing of its acceptance or objection to such
delegation or subcontract.

     21.     Severability

     The provisions of this Agreement shall be severable and, if any provision
of this Agreement is held or declared to be illegal, invalid, or unenforceable,
such illegality, invalidity, or unenforceability will not affect any other
provision hereof, and the remainder of this

16

 

Agreement, disregarding such
invalid portion, will continue in full force and effect as though such void
provision had not been contained herein.

     22.     Non-Exclusive Engagement

     Except as may be provided in a Binding Request for Services, Crowe Chizek
acknowledges and agrees that its engagement under this Agreement is
non-exclusive and that Client may engage any other party or parties to perform
services similar to the Services, and Crowe Chizek shall cooperate with such
other parties as Client may reasonably request subject to negotiation of an
agreement for appropriate payment to Crowe Chizek for its reasonable time and
reasonable expenses in providing such cooperation, unless otherwise set forth
in the applicable Binding Request for Services.

     23.     Provision of Code

     Schedule 23 sets forth terms that will be applicable if Crowe Chizek
provides Client with any Code.

     24.     Notices

     Whenever one party is required or permitted to give notice to the other
party under the Agreement, such notice will be in writing unless otherwise
specifically provided herein and will be deemed given when delivered in hand,
one (1) day after being given to an express courier with a reliable system for
tracking delivery, or five (5) days after the day of mailing, when mailed by
United States mail, registered or certified mail, return receipt requested,
postage prepaid or when sent if delivered by facsimile, provided that notice
sent by facsimile shall not be deemed to be effective unless, contemporaneously
with such facsimile, the notifying party deposits a copy of the notice in the
United States mail, postage prepaid.

     Notifications will be addressed as follows:

If to Client:

Riggs Bank N.A.

Address: 800 17th Street, N.W.

               3rd Floor

               Washington, DC 20006

Attention: Chief Operating Officer

Facsimile: (202) 835-5226

with a required copy to:

17

 

Address: Legal Affairs

               800 17th Street, N.W.

               7th Floor

               Washington, DC 20006

Attention: General Counsel

Facsimile: (202) 835-5158

If to Crowe Chizek:

Crowe Chizek and Company LLP

Address: Landerbrook Corporate Center One

               5900 Landerbrook Drive, Suite 205

               Cleveland, Ohio 44124-4043

Attention: Fred J. Bauters

Facsimile: (440) 460-1302

with a required copy to:

Address: Bose, Mckinney & Evans

               135 North Pennsylvania Street

               Suite 2700

               Indianapolis, Indiana 26204

Attention: Jim Coles

Facsimile: (317) 223-0251

     Either party hereto may from time to time change its address for
notification purposes by giving the other prior written notice of the new
address and the date upon which it will become effective.

     25.     Headings

     The headings of the several sections are inserted for convenience of
reference only and are not intended to be a part of or to affect the meaning or
interpretation of this Agreement.

     26.     Force Majeure

     Neither party will be liable under this Agreement for any failure of or
delay in performance of its obligations hereunder, if performance is delayed or
prevented by acts of God, fire, explosion, war, earthquakes, riots,
governmental laws or regulations, or other similar causes beyond such party’s
reasonable control (each, a “Force Majeure event”), but only to the extent of
and during continuance of such event and only provided such party gives the
other party notice of such Force Majeure event in writing within three (3)
business days after the occurrence thereof. Nothing herein shall be construed
to relieve either party of liability under Section 10 of such party, its
agents, employees and subcontractors. During the pendency of any Force Majeure

18

 

event, the party affected shall work diligently to cure the Force Majeure event
to the extent commercially reasonable.

     27.     Waiver and Amendment

     No provision of this Agreement shall be deemed waived, unless such waiver
shall be in writing and signed by the party against which the waiver is sought
to be enforced. The waiver by either of the parties hereto of any breach of
any provision hereof by the other party shall not be construed to be either a
waiver of any succeeding breach of any such provision or a waiver of the
provision itself. No delay or omission of Client to exercise or avail itself
of any right, power or privilege that is has or may have hereunder will operate
as a waiver of any breach or default.

     28.     Entire Agreement

     Except as set forth below, this Agreement and each Binding Request for
Services contain the entire agreement between the parties with respect to the
subject matter hereof and thereof and supersede all previous written or oral
understandings, agreements, negotiations, commitments, or any other writings or
communications with respect to such subject matter. Without limitation of the
foregoing, the parties confirm that the Professional Services Agreement dated
August 10, 2001, and executed on or about September 28, 2001, has been fully
performed by both parties and fully paid for by Client and has been terminated
and superseded in its entirety by this Agreement. Notwithstanding the
foregoing, the parties acknowledge and agree that (a) each of the
Non-Disclosure Agreement dated May 15, 2001 between Client and Crowe Chizek and
the Non-Disclosure Agreement dated July 25, 2001 between Client and Crowe
Chizek and (b) the Nondisclosure and Intellectual Property Rights Agreement
dated as of October 8, 2002 between Crowe Chizek and Client, remain in full
force and effect in accordance with their terms.

     29.     Modification

     This Agreement may not be changed, modified or amended in any manner
except by an instrument in writing signed by each of the parties.

     30.     Governing Law

     The Agreement and any and all claims and disputes arising out of or in
connection with or related to the relationships and arrangements between the
parties described in the Agreement will be governed by and construed in
accordance with the laws of the Commonwealth of Virginia, without regard to
conflicts of law principles.

     31.     Negotiation and Mediation.

     (a) The parties shall attempt in good faith to resolve any dispute arising
out of or relating to this Agreement promptly by negotiations between
executives who have authority to settle the controversy.

19

 

     (b)  If any such dispute has not been resolved by negotiation within
fifteen (15) days following either party’s attempt to cause such parties to
commence such negotiation, the parties shall endeavor to settle such dispute by
mediation under the then current Center for Public Resources (“CPR”) Model
Procedure for Mediation of Business Disputes. The neutral third party required
by this procedure shall be a lawyer selected from the CPR Panels of Neutrals.
If the parties encounter difficulty in agreeing on a neutral, they will seek
the assistance of CPR in the selection process. The parties shall conduct any
mediation proceedings pursuant to these sections at a neutral location to be
agreed to by the parties.

     (c)  Notwithstanding Sections 31(a) and 31(b), the provisions of Section
31(a) and (b) shall not prejudice the right of a party to apply to any court of
competent jurisdiction for the request of temporary or permanent injunctive or
other equitable relief, where the procedures set forth therein or the time
periods that such Sections contemplate must expire prior to seeking recourse to
the courts, could have, in the judgment of such party, an adverse affect on
such party or its rights or remedies under this Agreement (including the
applicable Binding Request for Services).

     32.     Improper Influence

     (a)  Crowe Chizek agrees that, in performance of its obligations under this
Agreement, it will not make or offer to make any payment to, nor confer or
offer to confer any benefit or bribe upon any employee, agent, official or
fiduciary of any third party, with the intent to influence the conduct of such
person in relation to the business of such third party, and

     (b)  Crowe Chizek agrees that it will not accept any payment or other
benefit, directly or indirectly, from any third party whose goods or services
it recommends to Client in connection with this Agreement; provided that this
Section 33 will not be deemed to prohibit payments by such third parties, so
long as Crowe Chizek fully discloses these payments to Client and, in the case
of any third party other than Onyx, Client gives Crowe Chizek its prior written
approval of such payments.

     33.     Publicity

     Neither party shall, without the prior written consent of the other party,
in any manner whatsoever disclose, announce, advertise or publish the terms of
this Agreement, except for disclosure to governmental agencies as required by
those agencies. Either party may disclose the fact that the parties have
entered into this Agreement, provided that neither party shall use any
trademark, service mark or logo of the other party without the other party’s
express prior written consent.

20

 

     IN WITNESS WHEREOF, Crowe Chizek and Client have caused this Agreement to
be duly executed and delivered as of the date first written above.

	 	 	 
	 	 	
CROWE CHIZEK
	 
	 	 	
CROWE CHIZEK AND COMPANY LLP
	 
	 	 	
BY:  Fred J. Bauters

	 
	 	 	
NAME:  Fred J. Bauters, Authorized Officer

	 
	 	 	
TITLE:  Partner

	 
	 	 	
CLIENT
	 
	 	 	
RIGGS BANK N.A.
	 
	 	 	
BY:/s/ Robert C. Roane

	 
	 	 	
NAME: Robert C. Roane, Authorized Officer

	 
	 	 	
TITLE:  Executive Vice President & Chief Operating Officer

	 
		 	 

21

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