Document:

Amend #2 to Professional Services Agreement

 Exhibit 10.3 
 AMENDMENT NO. #02 
 EFFECTIVE JANUARY 20, 2010 

TO 

PROFESSIONAL SERVICES AGREEMENT 
 FOR 
 TXU ENERGY’S 

2009 iTHERMOSTAT PROGRAM 
 AN INTERNET BASED LOAD MANAGEMENT SYSTEM 
 WITH 

ZIGBEE HOME AREA NETWORK 
 BY AND BETWEEN 
 COMVERGE INC. 

AND 

TXU ENERGY RETAIL COMPANY LLC 
 DATED APRIL 15, 2009 
 CONTRACT NO. C 0600559 C 

  
 REDACTED
AGREEMENT 

			
	 AMENDMENT NO. #02

 

		
	The Effective Date of the Amendment is January 20, 2010	  	EFFECTIVE DATE
		
	 This Amendment modifies, alters or changes specific terms and conditions of Contract No. C 0600559 C
(“Agreement”) that exists between the parties hereto. Except as modified in this Amendment or previous amendments, the Agreement will remain in full force and effect.
  
	  	PURPOSE
	 The Agreement is modified as follows:

 
	  	MODIFICATIONS
	 •      A new Article titled “Policies Regarding Work
Site Safety, Security, Alcohol, Drugs and Weapons” is hereby inserted into the Agreement after the Article titled “Representatives”:
  

PROFESSIONAL will obtain from COMPANY’s Contract Coordinator prior to commencing Services the specific Work Site Safety, Security
and other related rules and procedures, if any, applicable to the particular job or Work Site. Those specific rules and procedures are incorporated fully into this Agreement by this reference and Attachment 7 “Policies Regarding Work Site
Safety, Security, Alcohol, Drugs and Weapons”.
	  	POLICIES REGARDING WORK SITE SAFETY, SECURITY, ALCOHOL, DRUGS AND WEAPONS
		
	 •      Section 3 “Professional Services” of Attachment 1 Statement of Work is
deleted in its entirety and replaced with the following:
	  	PROFESSIONAL SERVICES
	  
 3. PROFESSIONAL SERVICES

 
 SCHEDULING, CUSTOMER CARE CALL CENTER
AND
 PROGRAM MANAGEMENT SERVICES

 
 The current iThermostat Scheduling and Customer Care Call Center
Services managed by CONTRACTOR as previously outlined in Attachment 1 to contract no C0600559C will be ***. This *** will be located at the COMPANY corporate offices in Irving Texas. CONTRACTOR and COMPANY *** and use *** to complete the *** of the
*** as soon as practical thereafter. *** will work with *** to promptly *** over the ***.
  
 A *** and *** will be located onsite at *** location and focused on managing the ***, answering questions from participants, enrolling participants in the program according to COMPANY *** or their
subcontractor and reporting on results. COMPANY shall have the right to have input, ***, into the selection ***.
  
 The CONTRACTOR’s *** will be *** for *** through the COMPANY *** or *** and responding and tracking to closure all customer care issues involving the program once customers have enrolled in the
program.
	  	

  

	***	Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been
filed separately with the Securities and Exchange Commission. 

  
 2 

			
	 AMENDMENT NO. #02

 

	 In addition to the foregoing, CONTRACTOR’s *** after the *** will include the following:

 
 COMPANY Responsibilities:

 

 ̈       Provide *** to *** and
*** for CONTRACTOR’s *** to ***
  
  ̈       Provide each *** and *** with a telephone, computer, office supplies and workstation allowing access to the
customer database, tracking system and support personnel at no cost to CONTRACTOR
  
  ̈       Maintain current scripts and create new scripts

 

 ̈       Provide the following
on-going and necessary CSR training:
  
 •    COMPANY customer Billing and Information Systems (SAP)
  

•    ***
  

•    TXU Energy iThermostat program procedures and policies

 
 CONTRACTOR Responsibilities:

 

 ̈       Provide *** to be
located at the ***, and *** ticket resolution in addition to closure of all Tier 2 tickets
  

 ̈       Provide *** to be
located at the COMPANY corporate offices to provide all ***
  
  ̈       Providing additional resources if *** and *** shall be at the ***, however *** to the extent it recommends and
*** on necessary additional resources. Additional *** may be added at COMPANY’s request at the *** for each additional FTE
  

 ̈       Provide a *** that
will provide ***:
  

•    ***

•    ***
  

•    ***
  

•    *** and *** as necessary ***

 

 ̈       Additional *** may be
purchased from CONTRACTOR by COMPANY *** and *** in accordance with ***
  
  ̈       Support transition of the *** to *** and provide installation scheduling

 

 ̈       *** and *** issues
involving the *** once the ***
  
  ̈       Provide necessary *** to support the*** including *** *** which will be located at ***.

 

 ̈       Provide***services to
support the *** which will be located at ***.
  
  ̈       Provide *** to *** systems are *** for all *** owned systems including ***
	  	

  

	***	Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been
filed separately with the Securities and Exchange Commission. 

  
 3 

			
	 AMENDMENT NO. #02

 

	
 ̈       Provide access to the
*** and ***
  
 ***:

 

 ̈       Provide all ***
primary *** for *** or *** with responsibilities including:
  
 •   ***
  
 •   ***
  
 •   ***
  
 •   Provide ***
  
 •   Provide ***
  
 •   Resolve and ***
  

•   Create ***

 
 •   Resolve
***
  

•   Resolve ***

 
 •   Manage to closure
all ***
  

•   Close all ***

 
 •   Create ***
orders
  

•     Manage, respond and track in BIS all customer care communications that are
generated through the current *** and respond to customers ***.
  
  ̈       CSR agents will *** per week *** with hours set by COMPANY which are expected to ***. However, COMPANY may
consider options to modify work schedules of CSRs to better accommodate call volumes if agreeable with CONTRACTOR CSRs.
  

 ̈       Hours worked at more
than *** will be paid ***
  
 ***:

*** / Month
  

 ̈       Program
Management                          ***
  

 ̈       ***   
                                         
            ***
  
  ̈       Additional hours requested by COMPANY for Data Services will be charged at ***.

 
 Scheduling and Call Center Services

***
  

 ̈       Dedicated on-site
CSR                        ***
  

 ̈       Dedicated on-site
CSM                       ***
  

BIS License & Hosting Services
 ***
  
 •   The following attachment is incorporated into this Amendment:
  

7.      Policies Regarding Work Site Safety, Security, Alcohol, Drugs and
Weapons
	  	ATTACHMENT 7
	 	  	 

  

	***	Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been
filed separately with the Securities and Exchange Commission. 

  
 4 

	
	AMENDMENT NO. #02

 The parties have
signed this Amendment acknowledging their agreement to its provisions as of the Effective Date. 
  

									
	Comverge Inc.	 		 	TXU Energy Retail Company LLC
					
	By:	 	/S/ Ed Myszka	 		 	By:	 	/S/
		 		 		 		 	
	Name:	 	Ed Myszka	 		 	Name:	 	
		 		 		 		 	
	Title:	 	COO	 		 	Title:	 	
		 		 		 		 	
	Date:	 	1 – 29 – 10	 		 	Date:	 	

  
 5 

 POLICIES REGARDING WORK SITE SAFETY, SECURITY, 

ALCOHOL, DRUGS AND WEAPONS 
  

	A.	SAFETY 

  

	 	1.	CONTRACTOR agrees that any safety-related assistance or initiatives undertaken by Company will not relieve CONTRACTOR from responsibility for the implementation of, and
compliance with, safe working practices, as developed from their own experience, or as imposed by law or regulation, and will not in any way, affect the responsibilities resting with CONTRACTOR under the provisions of any agreement to which these
policies are attached and to meet all safety requirements as specified by the Occupational Safety & Health Administration (OSHA), the Mine Safety Health Administration (MSHA), the Department of Transportation (DOT) and any other applicable
state or federal safety and health laws or regulations. 

  

	 	2.	In the event that a material safety data sheet (hereinafter “MSDS”), warning label, or other documentation concerning the use of hazardous chemicals at
the Work Site or any other property owned or controlled by Company or any of its affiliates (collectively, together with the Work Site, “Company Properties”), applies to any materials or equipment provided by CONTRACTOR as an aspect
of the Work, such documentation will be provided by CONTRACTOR to Company prior to the commencement of any such Work. 

  

	 	3.	CONTRACTOR will provide information to Company regarding hazardous chemicals and/or consumable products that contain constituents listed in 40 CFR 372.65 used at any
Company Property. CONTRACTOR will report the amount of such material carried on and off the site, the amount actually used and the manner of use. CONTRACTOR will provide the maximum quantity of the material stored on site at any one time and if a
waste material was collected, where it was disposed of (location name and address). CONTRACTOR will provide information on the amount of material used for the previous calendar year by the first of February. 

 

	 	4.	CONTRACTOR will provide for the duration of the term of any agreement to which these policies are attached, at its sole expense, adequate first-aid facilities for
members of CONTRACTOR Group. 

  

	 	5.	CONTRACTOR acknowledges and agrees that all members of CONTRACTOR Group performing Work at any Company Property are required to view Company’s
“CONTRACTOR/Visitor Safety Orientation” video, when applicable, and to read and adhere to Company’s “CONTRACTOR/Visitor Safety Booklet” prior to performing any Work any Company Property. 

 

	 	6.	CONTRACTOR acknowledges and agrees that, except as otherwise expressly authorized in writing by Company’s designated safety representative, appropriate protective
equipment will be worn by any member of CONTRACTOR Group while on any Company Property. In addition, when any member of CONTRACTOR Group is performing Work which may expose that person to potential hazards, CONTRACTOR acknowledges and agrees that
such person will wear appropriate clothing specific to and adequate for that exposure. 

 POLICIES REGARDING WORK SITE SAFETY, SECURITY, 

ALCOHOL, DRUGS AND WEAPONS 
  

	 	7.	CONTRACTOR will take all reasonable precautions to prevent any accident in connection with the performance of Work, including, but not limited to, putting up and
maintaining sufficient barriers and lights. 

  

	 	8.	CONTRACTOR will report to Company all accidents involving personal injuries (including death) and damage to property occurring directly or indirectly as a result of the
Work performed by CONTRACTOR hereunder immediately, but in no event, no later than 24 hours after the occurrence of any such accident. 

  

	B.	SECURITY 

  

	 	1.	Company may supply such site security as it deems necessary and may specify to CONTRACTOR such additional security precautions and procedures at any Company Property
as, in Company’s opinion, are reasonably necessary for the safety and security of Company’s personnel and property. 

  

	 	2.	Security by Company at Company Properties, if any, will not provide personal policing of the materials, tools and equipment of CONTRACTOR Group. CONTRACTOR will assume
sole responsibility for safeguarding such materials, tools and equipment. 

  

	 	3.	It will be the affirmative duty of CONTRACTOR to ensure that CONTRACTOR Group assists in carrying out all security measures, to include reporting all information or
knowledge of matters adversely affecting security to Company’s designated security personnel. 

  

	 	4.	Company reserves the right to exclude any of CONTRACTOR’s employees from any Company Property by denial of access, suspension or revocation of access
authorization, preemptory expulsion, or by any other means, without notice or cause. Former Company employees, and any of CONTRACTOR’s employees who previously have been excluded from any Company Property, may be brought onto Company property
or facilities only if prior approval from Company is obtained. 

  

	 	5.	Company measures may also include investigations, whether by Company or law enforcement officials. CONTRACTOR agrees to cooperate in such investigations and understands
that Company reserves the right to require anyone in CONTRACTOR Group to authorize appropriate agencies to release his or her criminal records to CONTRACTOR as a condition of either initial or continued permission for access to any Company Property.
Investigations may include searches of CONTRACTOR Group. Such searches may include searches of facilities assigned to CONTRACTOR Group, search of all Company Property areas and property at such Company Property areas, searches of including, but not
limited to, offices, lockers, desks, lunch boxes, packages and motor vehicles (regardless of ownership). Without limiting the foregoing, CONTRACTOR acknowledges and agrees that all members of CONTRACTOR Group, to the extent that Company reasonably
determines that such members require security badge access prior to entering onto any Company Property, shall be required to comply with Company’s standard security badge requirements, including without limitation a background check to be
performed by Company. 

 POLICIES REGARDING WORK SITE SAFETY, SECURITY, 

ALCOHOL, DRUGS AND WEAPONS 
  

	 	6.	CONTRACTOR agrees to instruct its employees in the details of Company’s work site security policies and measures, both as specified herein and as hereinafter
provided by Company to CONTRACTOR. 

  

	C.	ALCOHOLIC BEVERAGES, DRUGS AND WEAPONS 

 CONTRACTOR will inform all members of CONTRACTOR Group, who may be involved in the performance of any Work, of the following Company rules, relating to alcoholic beverages, drugs and weapons, with which
all are expected to comply: 
  

	 	1.	Bringing, attempting to bring, possessing, using or being under the influence of intoxicants, drugs, or narcotics while on any Company Property, including, but not
limited to parking areas, is prohibited. Possessing alcoholic beverages in sealed containers is permitted, however, in designated parking areas owned or controlled by Oncor Electric Delivery Company LLC, Luminant Generation Company LLC, Oak Grove
Management Company LLC, Generation Development Company LLC, Sandow Power Company LLC and EFH Corporate Services Company, but not parking areas owned or controlled by Luminant Mining Company LLC, Luminant Big Brown Mining Company LLC and Oak Grove
Mining Company LLC. 

  

	 	2.	Drugs prescribed by a licensed physician, for an individual working on any Company Property, which could affect the employee’s job performance, or non-prescription
drugs which could affect the employee’s job performance, are allowed on any Company Property only if they have been previously cleared by the employee’s supervisor. Any employee taking such medication must inform his or her supervisor of
the medication and dosage being taken. 

  

	 	3.	Bringing, attempting to bring, possessing or using firearms, whether classified as legal or illegal, while on any Company Property, including but not limited to
buildings, parking areas, recreation facilities, equipment and vehicles, is prohibited. Use or possession of firearms for specific situations is permitted if approved by function or higher level management of Company. 

 

	 	4.	Off-the-job involvement with intoxicants, drugs, or narcotics, which adversely affects Company’s business, to include impairing the employee’s ability to
perform his job, or the public trust in the safe operation of Company is prohibited. 

  

	 	5.	Any conduct on any Company Property which is in violation of any state or federal law or regulation is considered a violation of these rules and a breach of any
agreement to which these policies are attached. 

  

	 	6.	CONTRACTOR is responsible for the compliance of CONTRACTOR Group with the above specified rules. 

 

	 	7.	In order to enforce these rules, all individuals with access to any Company Property as well as the vehicles, offices, lockers and any personal belongings of such
individuals on any Company Property are subject to search by Company and its agents, to include security representatives appointed or employed by Company. Individuals may be required to take a blood, urinalysis or Breathalyzer test, or submit to
other recognized investigatory tests or procedures as are deemed appropriate or necessary by Company in the investigation of a violation of these rules. 

 POLICIES REGARDING WORK SITE SAFETY, SECURITY, 

ALCOHOL, DRUGS AND WEAPONS 
  

	 	8.	The refusal, on the part of any of CONTRACTOR Group, to submit immediately to a search of his or her person and/or property, or to be tested, whether by blood test,
urinalysis, Breathalyzer or other recognized investigatory test or procedure, after being requested to do so, will be considered a violation of Company rules. 

 

	 	9.	Violations of these rules may be cause for denial of access to any Company Property.Amend #3 to Professional Services Agreement

 Exhibit 10.4 
 AMENDMENT NO. 03 
 EFFECTIVE JUNE 18, 2010 

TO 

PROFESSIONAL SERVICES AGREEMENT 
 FOR 
 TXU ENERGY’S 

2009 iTHERMOSTAT PROGRAM 
 AN INTERNET BASED LOAD MANAGEMENT SYSTEM 
 WITH ZIGBEE HOME AREA NETWORK

 BY AND BETWEEN 
 COMVERGE INC. 
 AND 

TXU ENERGY RETAIL COMPANY LLC 
 DATED APRIL 15, 2009 
 CONTRACT NO. C 0600559 C 

  
 REDACTED
AGREEMENT 

 AMENDMENT NO. 03 

 

			
	 The Effective Date of the Amendment (this “Amendment”) is June 18, 2010.
	  	EFFECTIVE DATE
		
	This Amendment modifies, alters or changes specific terms and conditions of Contract No. C 0600559 C (“Agreement”) that exists between the parties hereto. Except as
modified in this Amendment or previous amendments, the Agreement will remain in full force and effect.	  	PURPOSE
		
	The Agreement is modified as follows:	  	MODIFICATIONS
		
	A new Statement of Work in the form of Exhibit A to this Amendment is incorporated into the Agreement and shall constitute as statement of Work, as such term is defined in the
Agreement.	  	NEW STATEMENT OF WORK NO. 3

 The parties have
signed this Amendment acknowledging their agreement to its provisions as of the Effective Date. 
  

									
	Comverge Inc.	 		 	TXU Energy Retail Company LLC
					
	By:	 	/s/ Ed Myszka	 		 	By:	 	/s/ Michael Grasso
	Name:	 	Ed Myszka	 		 	Name:	 	Michael Grasso
	Title:	 	COO – Clean Energy Solutions	 		 	Title:	 	CMO

  
 2 

 EXHIBIT A 
 STATEMENT OF WORK # 3 
 BIS/CARE Integration 

Enrollment and Scheduling Web Services 
 General; Description of Work 
 The Work to be completed by CONTRACTOR under this Statement
of Work (the “Project”) shall be as set forth herein. 
 CONTRACTOR shall *** for the purpose of *** and *** and *** and its
affiliates and contractors in order to ***. 
 Upon completion of such modifications by ***: 

At the time of each *** 
  

	 	•	 	 the *** will be used by *** 

  

	 	•	 	 Upon *** 

  

	 	•	 	 The *** will then update the applicable customer’s account information *** to the *** 

Following enrollment as outlined above, installation scheduling will be coordinated as follows: 

 

	 	•	 	 the *** will access a scheduling module within the *** 

 

	 	•	 	 COMPANY will then select an installation period 

  

	 	•	 	 Once an installation period is selected by COMPANY, COMPANY will inform the *** and *** 

After initial enrollment and installation scheduling: 
  

	 	•	 	 the *** 

  

	 	•	 	 the *** 

 Without limiting
the generality of the foregoing, CONTRACTOR shall provide the Work specified below. 
  

	 	1.	Work with COMPANY to develop *** 

  

	 	2.	Develop *** 

  

	 	3.	Develop *** to allow *** to access *** for *** as well as *** 

  

	 	4.	Develop and implement *** to *** from the *** 

  

	 	5.	Develop and implement *** 

  

	 	6.	Ensure that all *** between the *** (other than *** sent via *** as contemplated above) (i) ***, (ii) are *** and (iii) ***. 

 

	 	7.	Ensure that the *** of the *** and the *** as contemplated by this Statement of Work shall include, without limitation, the following scenarios: (i)***, (ii) ***,
(iii) *** and (iv) *** which was ***. 

  

	 	8.	Ensure that, at a minimum, *** all of the following (***): 

  

	 	a.	*** — This *** can be used for retrieving ***. This method takes a *** the *** of *** and the *** will return ***. 

  
 TXU Energy Retail Company LLC

  

	***	Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been
filed separately with the Securities and Exchange Commission. 

 List of supported *** 

 

			
	 ***
	  	Description
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

 This *** is necessary to *** make
***. 
  

	 	b.	*** — To check and return the *** for the given ***. This method will check for the *** and the *** and will return the information based on the status.

  

			
	 Parameter Name
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

  

	 	c.	*** – Validates and *** the given *** into the ***. This method can also be used for adding new customer information. 

 

			
	 Parameter Name
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

  

	 	d.	*** – This method will provide *** which can be used for scheduling *** 

 

			
	 Parameter Name
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

  
 TXU Energy Retail Company LLC

  

	***	Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been
filed separately with the Securities and Exchange Commission. 

	 	e.	*** – This method will schedule the ***. 

  

			
	 Parameter Name
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

  

	 	f.	*** – This method will *** from the program. Same method can be used for ***. 

 

			
	 Parameter Name
	  	 Description

	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***
	 ***
	  	***

  

	 	g.	*** — This method will *** from the *** and *** 

  

			
	 Parameter Name
	  	 Description

	 ***
	  	***
	 ***
	  	***

  

	 	h.	*** is handled using the ***. The *** will *** it based on *** and the ***. 

 

	 	i.	*** — This *** is handled in the ***. When a *** call is made, the *** will return all information with respect to the account. 

 

	 	j.	*** — Handles setting ***. 

  

	 	k.	*** — When any *** an ***, a *** will be ***. The *** will provide a detail message on what is the ***. 

The *** occurs when an *** had been raised in ***. Resolution will *** contacting ***. 

Technology 
 COMPANY and CONTRACTOR
anticipate as of the date of this Statement of Work that ***, it being understood that this is ***: 
  

	 	•	 	 *** will be built ***. 

  

	 	•	 	 *** between the *** and the *** be ***. 

  

	 	•	 	 *** will be utilized by the parties to accommodate ***. 

 Fee 
 The total fee payable by COMPANY to CONTRACTOR for the Project is a *** to be invoiced
by CONTRACTOR (and payable as provided in the Agreement) ***. 

  
 TXU Energy Retail Company LLC

  

	***	Indicates material omitted pursuant to a Confidential Treatment Request filed with the Securities and Exchange Commission. A complete copy of this agreement has been
filed separately with the Securities and Exchange Commission.

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