Document:

exv10w1

Exhibit 10.1

EMPLOYMENT AGREEMENT

This EMPLOYMENT AGREEMENT (“Agreement”) is made as of January 1, 2009, by and among West
Corporation (“Company”), a Delaware corporation, and Thomas Barker (“Executive”) (collectively
hereinafter “the parties”).

WHEREAS, Company wishes to employ Executive as Chief Executive Officer on the terms and conditions
set forth in this Agreement; and

WHEREAS, Executive wishes to accept such employment on the terms and conditions set forth in this
Agreement;

NOW THEREFORE, the parties agree as follows:

I. Employment Duties and Term.

     A. Duties. Company agrees to employ Executive as Chief Executive Officer of Company.
Executive shall perform for or on behalf of Company such duties as are customary for such position
and such other duties as Company shall assign from time to time, including duties for other
entities which now are, or in the future may be, affiliated with Company (the “Affiliates”).
Executive shall perform such duties in accordance with Company’s policies and practices, including
but not limited to its employment policies and practices, and subject only to such limitations,
instructions, directions, and control as the Company may specify from time to time at its
discretion. Executive shall serve Company and the Affiliates faithfully, diligently and to the best
of his/her ability. Executive shall devote all working time, ability, and attention to the business
of Company during the term of this Agreement and shall not, directly or indirectly, render any
services to or for the benefit of any other business, corporation, organization, or entity, whether
for compensation or otherwise, that appears to create a conflict between the interests of the
Company and Executive, without the prior knowledge and written consent of Company.

     B. Term. The term of this Agreement (“Term”) shall commence on January 1, 2009 (“Commencement
Date”) and shall continue until the Agreement is terminated pursuant to an event described in
Section III of this Agreement.

II. Compensation.

Company agrees to pay to Executive and Executive agrees to accept the following amounts as
compensation in full for Executive’s performance of his/her duties:

     A. Base Compensation. During the Term, Company shall pay to Executive an annual base salary
(“Base Salary”) as set forth in the applicable Exhibit A incorporated herein as if fully set forth
in this paragraph.

     B. Additional Compensation. Executive shall be eligible to receive discretionary bonuses as
determined by the Company in its sole discretion provided nothing contained herein shall be
construed as a commitment by the Company to declare or pay any such bonuses.

 

 

Payment of any bonus described in this section shall be earned and calculated pursuant to the
applicable Exhibit A. Executive shall not earn any bonus described in the applicable Exhibit A
during the first ninety (90) days of employment or the first ninety (90) days of each calendar
year. Annual bonuses shall be paid not later than 21/2 months after the end of the fiscal year in
which they are earned; provided that the Company may, at its discretion, advance projected annual
bonuses at any time. If the Executive is no longer an employee of Company for any reason, upon
Executive’s termination of such employment, Executive will have earned and will be paid the
pro-rata portion of the bonus, paid not later than 21/2 months after the end of the fiscal year in
which such bonus is earned, based upon performance of the Company through the date of termination
and the weekly performance projections for the remainder of the calendar year as of the second
Friday following the date of termination, as applied to the terms and conditions of the applicable
Exhibit A, excluding terminations occurring in the first ninety (90) days of employment or the
first ninety (90) days of each calendar year (the “Earned Bonus”).

     C. Relocation Expenses. Company shall reimburse Executive for the expenses he/she and his/her
family incur in relocating to the metropolitan area as required by the job in accordance with
Company’s Relocation Plan and/or as otherwise agreed by Company. Executive agrees to reimburse
Company for relocation expenses Company paid based on the following schedule if Executive
voluntarily terminates his employment without Good Reason (as defined herein) or is terminated for
Cause (as defined herein) within two years after the Commencement Date: one year or less after the
Commencement Date — 100% reimbursement; more than one year but less than two years after the
Commencement Date — 50% reimbursement.

     D. Other Benefits. In addition to the foregoing, Company will provide Executive with
employment benefits and vacation entitlements during the term of this Agreement commensurate with
Executive’s position in the Company and the location of the Executive.

III. Termination.

The terms of this Agreement shall be for the period set out in Section I unless earlier terminated
in one of the following ways:

     A. Death. This Agreement shall immediately terminate upon the death of Executive. Upon a
termination of the Agreement due to Executive’s death, Executive’s heirs, executors or
administrators, as the case may be, shall be entitled to:

          1. (i) Executive’s Base Salary earned through the date of termination, to the extent not
theretofore paid, (ii) any accrued but unused vacation as of the date of termination, (iii)
Executive’s annual bonus under the Company’s or its Affiliates’ annual bonus plan earned with
respect to the fiscal year immediately prior to the fiscal year in which the date of termination
occurs, to the extent not theretofore paid and (iv) any employee benefits to which the Executive
was entitled on the date of termination in accordance with the terms of the plans and programs of
the Company, in each case payable within 60 days after the date of death or at such other time at
which such amounts are payable pursuant to the terms of an applicable plan or program of the
Company (the “Accrued Obligations”); and

          2. the Earned Bonus for the year in which Executive’s date of death occurs.

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     B. Voluntary Termination Without Good Reason. If Executive voluntarily terminates his/her
employment for a reason other than Good Reason (as defined herein) and provides the Company (and
does not revoke) an executed release pursuant to Section III.H., then Executive shall receive the
following payments (subject to any applicable payroll or other taxes required to be withheld):

        1. the Accrued Obligations; and

        2. provided the Executive is providing consulting services pursuant to Section IV, an amount
equal to two times the Executive’s Base Salary, payable in equal installments on the Company’s
regular pay dates, for the two-year period beginning on the date of termination, which payments
shall cease if Executive’s consulting services cease prior to the end of such period.

     C. Involuntary Termination Without Cause or Voluntary Termination for Good Reason. If the
Company terminates this Agreement without Cause (as defined below) or if Executive terminates this
Agreement with Good Reason (as defined below), and in either case Executive provides (and does not
revoke) an executed release pursuant to Section III.H., then Executive shall receive the following
payments (subject to any applicable payroll or other taxes required to be withheld):

          1. the Accrued Obligations;

          2. an amount equal to two times the Executive’s Base Salary, payable in equal installments on
the Company’s regular pay dates, for the two-year period beginning on the date of termination; and

          3. provided the Executive is providing consulting services pursuant to Section IV, an amount
equal to the projected annual bonus payable to Executive as of the date of termination, determined
based on the weekly performance projection for the remainder of the calendar year as of the second
Friday following the date of termination, as applied to the terms and conditions of the applicable
Exhibit A, which amount shall be payable in equal installments on the Company’s regular pay dates,
for the two-year period beginning on the date of termination, which payments shall cease if the
Executive’s consulting services cease prior to the end of such period.

     D. For purposes of this Agreement, Executive shall have “Good Reason” to terminate this
Agreement if one of the following events occurs without the Executive’s express written consent:

          1. both (i) a reduction in any material respect in the Executive’s position(s), duties or
responsibilities with the Company, and (ii) an adverse material change in the Executive’s reporting
responsibilities, titles or offices with the Company, other than, for purposes of clauses (i) and
(ii), a reduction or adverse change attributable to the fact that the Company is no longer a
privately-held company;

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          2. a reduction of 20 percent (20%) or more in the Executive’s rate of annual Base Salary other
than a reduction made after the Company determines such reduction is a reasonably necessary step or
component to address potential breaches or violations of any debt covenants; or

          3. any requirement of the Company that the Executive be based more than 50 miles from the
facility where the Executive is based as of the Commencement Date.

In order to terminate this Agreement for Good Reason, Executive must first satisfy the following
notice and opportunity to cure requirements. Before terminating this Agreement and his/her
employment hereunder for Good Reason, Executive must give written notice to Company as to the
details of the basis for such Good Reason within thirty (30) days following the date on which
Executive alleges the event giving rise to such Good Reason occurred, and Company must fail to
provide a reasonable cure within thirty (30) days after its receipt of such notice.

     E. Termination for Cause. Company, upon written notice to Executive, may terminate the
employment of Executive at any time for Cause. For purposes of this Paragraph, “Cause” shall be
deemed to exist if, and only if, the Board of Directors of West Corporation, in good faith,
determine that Executive has engaged, during the performance of his/her duties hereunder, in
significant objective acts or omissions constituting dishonesty, willful misconduct, or gross
negligence relating to the business of Company.

     F. If Company terminates this Agreement and Executive’s employment hereunder for Cause (as
defined herein), then Executive shall be entitled only to the Accrued Obligations. Executive hereby
agrees that no bonus shall be earned in the calendar year in which the Executive is terminated for
Cause.

     G. Transfers within Company or any of its Affiliates. In the event Executive and Company
agree that Executive will transfer to another position within Company or any of its Affiliates, the
terms of this Agreement, other than the applicable Exhibit A in effect at the time of the transfer,
shall remain in effect and govern Executive’s relationship with Company or any of its Affiliates in
his/her new position. Upon Executive’s transfer to another position within Company or any of its
Affiliates, Company shall be obligated under this Agreement and the applicable Exhibit A at the
time of transfer only to pay Executive’s Base Salary earned through the date of transfer and any
Earned Bonus through the end of the month immediately preceding the date of transfer, determined in
accordance with Section II.B., and to reimburse Executive for expenses properly incurred through
the date of transfer. Executive and the Affiliate to which Executive’s employment is transferred
may agree to a new Exhibit A covering Executive’s new position to replace the Exhibit A in effect
at the time of transfer. In the event no such Exhibit A is agreed upon, Executive will be entitled
to the same Base Salary as Executive was receiving at the time of the transfer, but shall not be
entitled to earn any further bonus or have any other rights under the Exhibit A previously in
effect.

     H. Additional Terms. Upon termination for any reason Executive (i) agrees to provide
reasonable cooperation to Company at Company’s expense in winding up Executive’s work for Company
and transferring that work to other individuals as designated by Company, and (ii) agrees
reasonably to cooperate with Company in litigation as requested by Company.

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     To be eligible for any payments under this section, Executive must (i) execute and deliver to
Company, within 45 days after Executive’s date of termination, a final and complete release in a
form that is acceptable and approved by Company (and not revoke such release), and (ii) in
Company’s good faith belief, be in full compliance with his/her Restrictive Covenants of Section V
below.

IV. Consulting

     A. In the event of termination of employment pursuant to Section III.B or III.C above, Company
and Executive agree that Company shall retain the services of Executive as a consultant for a
period of two year[s] from the date of termination and that Executive will serve as a consultant to
Company.

     B. During the period of consulting, Executive shall be acting as an independent contractor.
As part of the consulting services, Executive agrees to provide certain services to Company,
including, but not limited to, the following:

          1. oral and written information with reference to continuing programs and new programs which
were developed or under development under the supervision of Executive;

          2. meeting with officers and managers of Company to discuss and review programs and to make
recommendations;

          3. analysis, opinion and information regarding the effectiveness and public acceptance of
their programs.

     C. During the consulting period, Executive shall continue to receive, as compensation for his
consulting, the payments set forth in Sections III.B.2 and III.C.3 above payable in installments
concurrent with Company’s executive payroll schedule (but not less frequently than monthly).
Except as provided in Section III.C.3 above, no bonus of any kind will be paid during the period of
consulting.

     D. Executive hereby agrees that during the period of consulting, Executive will devote his/her
full attention, energy and skill to the performance of his/her duties and to furthering the
interest of Company and affiliates, which shall include, and Executive acknowledges, a fiduciary
duty and obligation to Company. Executive acknowledges that such consulting shall terminate upon
commencement of Other Employment pursuant to Section IV.

     E. Executive and Company hereby agree that Executive may terminate the consulting services at
any time and thereby terminate all payment obligations of the Company (other than those pursuant to
Section III.B.1, III.C.1 and III.C.2). Executive and Company hereby agree that in the event
Executive chooses, during the term of the consulting period to singly, jointly, or as a member,
employer or agent of any partnership, or as an officer, agent, employee, director, stockholder or
investor of any other corporation or entity, or in any other capacity, engage in any business
endeavors of any kind or nature whatsoever, other than those of Company or its Affiliates and other
than those existing at the time of entering into this agreement without the express written
consent of Company (“Other Employment”) the consulting period

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shall terminate immediately and all further obligations of the Company shall terminate(other
than those pursuant to Section III.B.1, III.C.1 and III.C.2); provided, however, that Executive
may own stock in a publicly traded corporation. Executive agrees that Company may at its sole
discretion give or withhold its consent and understands that Company’s consent will not be
unreasonably withheld if the following conditions are met:

          1. Executive’s intended employment will not interfere in Company’s opinion with Executive’s
duties and obligations as a consultant, including the fiduciary duty assumed hereunder; and

          2. Executive’s intended employment or activity would not, in the opinion of Company, place
Executive in a situation where confidential information of Company or its Affiliates known to
Executive may benefit Executive’s new Company; and

          3. Executive’s new employment will not, in Company’s opinion, result, directly or indirectly,
in competition with Company or its Affiliates, then or in the future.

   F. Notwithstanding any provisions in this Agreement to the contrary, the provisions of
Section IV shall survive the termination of this Agreement and the termination of any consulting
period.

     G. Company shall reimburse Executive for all reasonable business expenses incurred by
Executive in furtherance of his/her consulting duties pursuant to this Agreement provided the
expenses are pre-approved by Company.

     H. Benefits During Consulting Period. During the period of consulting,
Executive shall continue to be covered under all medical, dental, vision, flexible spending account
and Executive assistance plans or programs with respect to the Executive and the Executive’s
dependents with the same level of coverage, upon the same terms and otherwise to the same extent as
then provided to actively employed executives of Company unless Executive accepts new employment
during the consulting term in accordance with Section IV above, in which event all benefits will
cease, at Company’s option, when the new employment is accepted by Executive. The benefits
provided shall include insurance benefits based upon eligibility pursuant to the applicable plans.
If the insurance plans do not provide for continued participation, the continuation of benefits
shall be pursuant to COBRA. In the event Executive’s benefits continue pursuant to COBRA and
Executive accepts new employment during the consulting term, Executive may continue benefits
thereafter to the extent allowed under COBRA. In no event shall the amounts of any benefits
available under any such policy in any year affect the amount of benefits available in any other
year or shall the right to any of such benefits be subject to liquidation or exchange for another
benefit.

V. Restrictive Covenants.

     A. Confidential Information. In the course of Executive’s employment, Executive will be
provided with certain information, technical data and know-how regarding the business of Company
and its Affiliates and their products, all of which is confidential (hereinafter referred to as
“Confidential Information”). Independent of any obligation under any other section of the
Agreement, Executive agrees to receive, hold and treat all Confidential Information received

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from Company and its Affiliates as confidential and secret and agrees to protect the secrecy
of said Confidential Information. Executive agrees that the Confidential Information will be
disclosed only to those persons who are required to have such knowledge in connection with their
work for Company and that such Confidential Information will not be disclosed to others without the
prior written consent of the Company. The provisions hereof shall not be applicable to: (a)
information which at the time of disclosure to Executive is a matter of public knowledge; or (b)
information which, after disclosure to Executive, becomes public knowledge other than through a
breach of this Agreement. Unless the Confidential Information shall be of the type herein before
set forth, Executive shall not use such Confidential Information for his/her own benefit or for a
third party’s or parties’ benefit at any time. Upon termination of employment, Executive will
return all books, records and other materials provided to or acquired by or created by Executive
during the course of employment which relate in any way to Company or its business. The obligations
imposed upon Executive by this paragraph shall survive the expiration or termination of this
Agreement.

     B. Covenant Not to Compete. The parties understand that as a part of his/her job duties,
Executive will be exposed to certain Confidential Information, client and potential client
relationships, and supplier, licensee, or other business relationships of the Company and its
Affiliates (some of which may be developed by Executive in the course of Executive’s employment).
Employee acknowledges such information is the sole and exclusive property of the Company
constituting valuable, special and unique property of the Company in which the Company has and will
have a protectable interest. The parties therefore agree that it is necessary to enter into this
Agreement to protect the Company’s interests. Independent of any obligation under any other
contract or agreement between Executive and the Company, during the term of this Agreement, and for
a period of one (1) year following the separation of his/her employment with the Company, the
Executive shall not:

          1. directly or indirectly, for himself/herself, or as agent of, or on behalf of, or in
connection with, any person, firm, association or corporation, directly or indirectly contact,
solicit business from, or in any way do business with any customer, prospective customer, or
account of the Company or any of its Affiliates with whom Executive had personal contact during the
course of his/her employment with Company; or

          2. directly or indirectly, for himself/herself, or as agent of, or on behalf of, or in
connection with, any person, firm, association or corporation, induce or attempt to induce any
supplier, licensee or other business relation of the Company or any of its Affiliates with whom
Executive had personal contact during the course of his/her employment with Company, to cease doing
business with the Company or any of its Affiliates or in any way interfere with the Company’s
relationship or cause Company’s costs to increase with any such supplier, licensee, or other
business relation of the Company. Executive further acknowledges that in view of the nature of the
business in which the Company is engaged, the restrictions contained in this section are reasonable
and necessary in order to protect the legitimate interests of the Company. Executive further
acknowledges and agrees that any violation of this section will result in irreparable injuries to
the Company. Executive, therefore, acknowledges that in the event of his/her violation of the
provisions of this section, the Company shall be entitled to obtain from any court of competent
jurisdiction preliminary and permanent injunctive relief as well as attorneys’ fees and damages and
an equitable accounting of all earnings, profits and other benefits arising from such violation,
which rights shall be cumulative and in addition to any other

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rights or remedies to which the Company may be entitled. In addition to other available
remedies, Executive’s breach of this section shall entitle Company to return of any amounts paid
pursuant to Section III.B. or Section III.C. of this Agreement.

     C. Developments.

          1. Executive will make full and prompt disclosure to Company of all inventions, improvements,
discoveries, methods, developments, software and works of authorship, whether patentable or not,
which are created, made, conceived, reduced to practice by Executive or under his/her direction or
jointly with others during his/her employment by Company, whether or not during normal working
hours or on the premises of Company which relate to the business of Company as conducted from time
to time (all of which are collectively referred to in this Agreement as “Developments”).

          2. Executive agrees to assign, and does hereby assign, to Company (or any person or entity
designated by Company) all of his/her right, title and interest in and to all Developments and all
related patents, patent applications, copyrights and copyright applications.

          3. Executive agrees to cooperate fully with Company, both during and after his/her employment
with Company, with respect to the procurement, maintenance and enforcement of copyrights and
patents (both in the United States and foreign countries) relating to Developments. Executive shall
sign all papers, including, without limitation, copyright applications, patent applications,
declarations, oaths, formal assignments, assignment or priority rights, and powers of attorney,
which Company may deem necessary or desirable in order to protect its rights and interest in any
Developments.

     D. Diversion of Employees. During the term of Executive’s employment under this Agreement,
and for a period of one (1) year after the termination of his/her employment with the Company for
any reason whatsoever, Executive will not, directly or indirectly, (i) induce or attempt to
influence any person employed by Company or any of its Affiliates to terminate his or her
relationship with the Company; (ii) employ or recommend for employment (other than in response to
potential employers seeking job references about employees they specifically identify by name) any
person employed by Company or any of its Affiliates; or (iii) identify for purposes of employment
any person employed by Company or any of its Affiliates. The purpose and intent of the provisions
of this section is to prevent Executive, in any capacity or relationship, from participating in or
encouraging, in any manner, the hiring of any person employed by Company or any of its Affiliates
by any other entity or person for a period of one (1) year after termination of his/her employment
with the Company. The provisions of this section shall survive the termination or cancellation of
this Agreement or of Executive’s employment.

Executive acknowledges that in the event of his/her violation of the provisions of this section,
the Company shall be entitled to obtain from any court of competent jurisdiction preliminary and
permanent injunctive relief as well as attorneys’ fees and damages, which rights shall be
cumulative and in addition to any other rights or remedies to which the Company may be entitled. In
addition to other available remedies, Executive’s breach of this section shall entitle Company to
return of any amounts paid pursuant to Sections III.B. or III.C. of this Agreement (other than the
Earned Bonus and Accrued Obligations).

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VI. General Provisions.

     A. Non-Waiver. The failure of either party to insist in any one or more instances upon
performance of any of the terms or conditions of this Agreement shall not be construed as a waiver
or a relinquishment of any right granted hereunder, or of the future performance of any such term,
covenant or condition, but the obligations of either party with respect thereto shall continue in
full force and effect.

     B. Successors. This Agreement shall inure to the benefit of and be binding upon Company, its
successors, and assigns, including without limitation, any person, partnership, or corporation that
may acquire voting control of Company or all or substantially all of its assets and business, or
that may be a party to any consolidation, merger, or other transaction.

     C. Entire Agreement. This Agreement constitutes the entire agreement between the parties
hereto with respect to the subject matter hereof and supersedes all prior agreements and
understandings, if any, between the parties with respect to the employment of the Executive by the
Company, whether oral or written. This Agreement may not be modified or amended other than by an
agreement in writing signed by both parties.

     D. Applicable Law. This Agreement shall be governed by the laws of the State where Company’s
principal office is located.

     E. Taxes. Any payments or benefits under this Agreement shall be subject to all applicable
taxes and other withholding obligations and the Company is authorized to withhold any such amounts
as may be required by applicable law. Notwithstanding any provision in this Agreement to the
contrary, this Agreement shall be interpreted and administered in accordance with Section 409A of
the Internal Revenue Code of 1986, as amended (the “Code”) and regulations and other guidance
issued thereunder to the extent applicable. For purposes of determining whether any payment made
pursuant to this Agreement results in a “deferral of compensation” within the meaning of Treasury
Regulation §1.409A-1(b), the Company shall maximize the exemptions described in such section, as
applicable. Without limiting the foregoing, it is intended that all amounts payable during the
consulting period specified in Section IV shall be remuneration for actual services performed
during such consulting period. To the extent the Company decides, in its sole discretion, that it
shall discontinue or reduce the amount of services required to be performed by Executive during the
consulting period such that Executive has a “separation from service,” within the meaning of
Section 409A of the Code, such separation shall be considered an involuntary separation of service
by the Company for purposes of Section 409A of the Code, and any payments for periods after such
separation from service shall be considered as payments on account of such involuntary separation
from service. The Company does not warrant or promise compliance with Section 409A of the Code and
neither Executive nor any other person shall have any claim against the Company for any action
taken by the Company to comply with Section 409A. By entering into this Agreement, Executive
releases the Company, its Board, its employees and agents from and against any liability related to
any failure to follow the requirements of Section 409A or any guidance or regulations thereunder,
unless such failure was the result of an action or failure to act that was undertaken by the
Company in bad faith. Any reimbursements or in-kind benefits to be provided pursuant to this
Agreement that are taxable to Executive shall be subject to the following restrictions: (i)

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each reimbursement must be paid no later than the last day of the calendar year following the
calendar year during which the expense was incurred or tax was remitted, as the case may be; and
(ii) the amount of expenses or taxes eligible for reimbursement, or in kind benefits provided,
during a calendar year may not affect the expenses or taxes eligible for reimbursement, or in-kind
benefits to be provided, in any other calendar year. Notwithstanding any other provision of this
Agreement, if Executive is a “specified employee”, as defined in Section 409A of the Code, as of
the date of Executive’s separation from service, then to the extent any amount payable under this
Agreement (i) constitutes the payment of nonqualified deferred compensation, within the meaning of
Section 409A of the Code, (ii) is payable upon Executive’s separation from service, and (iii) under
the terms of this Agreement would be payable prior to the six-month anniversary of Executive’s
separation from service, such payment shall be delayed until the earlier to occur of (a) the
six-month anniversary of the separation from service or (b) the date of Executive’s death. To the
extent that any amounts are payable under this Agreement by reference to Executive’s termination of
employment, such termination of employment shall occur at the time of Executive’s “separation from
service”, within the meaning of Section 409A of the Code.

     F. Construction. The language in all parts of this Agreement shall in all cases by construed
as a whole according to its fair meaning, strictly neither for nor against either party hereto, and
without implying a presumption that the terms thereof shall be more strictly construed against one
party by reason of the rule of construction that a document is to be construed more strictly
against the person whom himself or through his agent prepared the same.

     G. Severability. If any portion of this Agreement shall be invalid or unenforceable, the
parties agree that such invalidity or unenforceability shall in no way affect the validity or
enforceability of any other portion of this Agreement.

     H. Notice. For purposes of this Agreement, all notices and other communications required or
permitted hereunder shall be in writing and shall be deemed to have been duly given when delivered
or 5 days after deposit in the United States mail, certified and return receipt requested, postage
prepaid, addressed as follows:

	 	 	 	 	 
	 

	 	If to Executive:
	 	Thomas Barker
	 

	 	 	 	13430 Hamilton St
	 

	 	 	 	Omaha, NE 68154
	 
	 	 	 	 
	 

	 	If to the Company:
	 	Chief Executive Officer
	 

	 	 	 	West Corporation
	 

	 	 	 	11808 Miracle Hills Drive
	 

	 	 	 	Omaha, Nebraska 68154
	 
	 	 	 	 
	 

	 	 	 	With a copy to:
	 

	 	 	 	General Counsel
	 

	 	 	 	West Corporation
	 

	 	 	 	Fax (402) 963-1211

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     Either party may change its address for notice by giving notice in accordance with the terms
of this section.

     I. Assignment. Except as expressly provided herein, neither this Agreement nor any rights,
benefits, or obligations hereunder may be assigned by Executive without the prior written consent
of Company.

     J. Counterparts. This Agreement may be executed in two or more counterparts, each of which
shall be deemed an original, but which together shall constitute one and the same instrument.

     K. Miscellaneous. Executive acknowledges that:

        1. He/She has consulted with or had an opportunity to consult with an attorney of
Executive’s choosing regarding this Agreement.

        2. He/She will receive substantial and adequate consideration for his/her obligations under
this Agreement.

        3. He/She believes the obligations, terms and conditions hereof are reasonable and necessary
for the protectable interests of Company and are enforceable.

        4. This Agreement contains restrictions on his/her post-employment activities.

IN WITNESS WHEREOF, this Agreement has been duly executed by the parties hereto at the place and
date specified immediately adjacent to their respective names.

	 	 	 	 	 
	Executed this 31st day of

	 	/s/ Thomas Barker	 	 
	 

	 	 	 	 
	December, 2008

	 	Thomas Barker, Executive
	 	 
	 
	 	 	 	 
	Executed this 31st day of

	 	/s/ David Mussman	 	 
	 

	 	 	 	 
	December, 2008

	 	West Corporation, Company	 	 

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The following document, which was
filed with the Securities and Exchange Commission on March 17, 2008 as Exhibit 10.06 to West
Corporation’s Annual
Report on Form 10-K, constitutes Exhibit A to Mr. Barker’s Employment Agreement.

	 	 	 
	To:

	 	Thomas B. Barker
	From:

	 	West Corporation Compensation Committee
	Date:

	 	January 28, 2008
	 
	Re:

	 	2008 Compensation Plan — Exhibit A

The compensation plan for 2008 while you are employed as Chief Executive Officer for West
Corporation is outlined below:

	1.	 	Your base salary will be $900,000. Should you elect to voluntarily
terminate your employment, you will be compensated for your services
as an employee through the date of your actual termination per your
Employment Agreement.
	 
	2.	 	Effective January 1, 2008, you will be eligible to receive a
performance bonus based on EBITDA growth for West Corporation in 2008.
EBITDA is defined as earnings before interest, taxes, depreciation and
amortization, minority interest, and share based compensation. EBITDA
for each quarter will be compared to the same quarter in the previous
year. Each $1M increase will result in a $25,000 bonus. 75% of the
quarterly bonus earned will be paid within thirty (30) days from the
end of the quarter. 100% of the total bonus earned will be paid within
thirty (30) days of the final determination of 2008 EBITDA.
	 
	3.	 	Should EBITDA exceed $633M for the year, you will be eligible to
receive $31,250 for every $1M of Adjusted EBITDA above that threshold.
	 
	4.	 	Please note that if there is a negative year-to date calculation at
the end of any quarter, this will result in a “loss carry forward” to
be applied to the next quarterly or year-to-date calculation.
	 
	5.	 	All objectives are based upon West Corporation operations and will not
include results derived from mergers or acquisitions unless
specifically and individually approved by West Corporation’s
Compensation Committee.
	 
	6.	 	At the discretion of management, you may receive an additional bonus
based on the Company’s and your individual performance.
	 
	7.	 	Your Compensation Plan for the year 2009 will be presented in December, 2008.
	 
	8.	 	The benefit plans, as referenced in Section 7(i), shall include
insurance plans based upon eligibility pursuant to the plans. If the
insurance plans do not provide for continued participation, the
continuation of benefits shall be pursuant to COBRA. In the event
Employee’s benefits continue pursuant to COBRA and Employee accepts
new employment during the consulting term, Employee may continue
benefits thereafter to the extent allowed under COBRA. In no event
shall benefits plans include the 401K Plan or the West Corp. 2006
Executive Incentive Plan.

	 	 	 	 	 
	 	 	 
	 	/s/ Thomas B. Barker
 	 
	 	Employee – Thomas B. Barkerexv10w2

Exhibit 10.2

EMPLOYMENT AGREEMENT

This EMPLOYMENT AGREEMENT (“Agreement”) is made as of January 1, 2009, by and among West
Corporation (“Company”), a Delaware corporation, and Nancee Berger (“Executive”) (collectively
hereinafter “the parties”).

WHEREAS, Company wishes to employ Executive as President & COO on the terms and conditions set
forth in this Agreement; and

WHEREAS, Executive wishes to accept such employment on the terms and conditions set forth in this
Agreement;

NOW THEREFORE, the parties agree as follows:

I. Employment Duties and Term.

     A. Duties. Company agrees to employ Executive as President & COO of Company. Executive shall
perform for or on behalf of Company such duties as are customary for such position and such other
duties as Company shall assign from time to time, including duties for other entities which now
are, or in the future may be, affiliated with Company (the “Affiliates”). Executive shall perform
such duties in accordance with Company’s policies and practices, including but not limited to its
employment policies and practices, and subject only to such limitations, instructions, directions,
and control as the Company may specify from time to time at its discretion. Executive shall serve
Company and the Affiliates faithfully, diligently and to the best of his/her ability. Executive
shall devote all working time, ability, and attention to the business of Company during the term of
this Agreement and shall not, directly or indirectly, render any services to or for the benefit of
any other business, corporation, organization, or entity, whether for compensation or otherwise,
that appears to create a conflict between the interests of the Company and Executive, without the
prior knowledge and written consent of Company.

     B. Term. The term of this Agreement (“Term”) shall commence on January 1, 2009 (“Commencement
Date”) and shall continue until the Agreement is terminated pursuant to an event described in
Section III of this Agreement.

II. Compensation.

Company agrees to pay to Executive and Executive agrees to accept the following amounts as
compensation in full for Executive’s performance of his/her duties:

     A. Base Compensation. During the Term, Company shall pay to Executive an annual base salary
(“Base Salary”) as set forth in the applicable Exhibit A incorporated herein as if fully set forth
in this paragraph.

     B. Additional Compensation. Executive shall be eligible to receive discretionary bonuses as
determined by the Company in its sole discretion provided nothing contained herein shall be
construed as a commitment by the Company to declare or pay any such bonuses.

 

 

Payment of any bonus described in this section shall be earned and calculated pursuant to the
applicable Exhibit A. Executive shall not earn any bonus described in the applicable Exhibit A
during the first ninety (90) days of employment or the first ninety (90) days of each calendar
year. Annual bonuses shall be paid not later than 21/2 months after the end of the fiscal year in
which they are earned; provided that the Company may, at its discretion, advance projected annual
bonuses at any time. If the Executive is no longer an employee of Company for any reason, upon
Executive’s termination of such employment, Executive will have earned and will be paid the
pro-rata portion of the bonus, paid not later than 21/2 months after the end of the fiscal year in
which such bonus is earned, based upon performance of the Company through the date of termination
and the weekly performance projections for the remainder of the calendar year as of the second
Friday following the date of termination, as applied to the terms and conditions of the applicable
Exhibit A, excluding terminations occurring in the first ninety (90) days of employment or the
first ninety (90) days of each calendar year (the “Earned Bonus”).

     C. Relocation Expenses. Company shall reimburse Executive for the expenses he/she and his/her
family incur in relocating to the metropolitan area as required by the job in accordance with
Company’s Relocation Plan and/or as otherwise agreed by Company. Executive agrees to reimburse
Company for relocation expenses Company paid based on the following schedule if Executive
voluntarily terminates his employment without Good Reason (as defined herein) or is terminated for
Cause (as defined herein) within two years after the Commencement Date: one year or less after the
Commencement Date — 100% reimbursement; more than one year but less than two years after the
Commencement Date — 50% reimbursement.

     D. Other Benefits. In addition to the foregoing, Company will provide Executive with
employment benefits and vacation entitlements during the term of this Agreement commensurate with
Executive’s position in the Company and the location of the Executive.

III. Termination.

The terms of this Agreement shall be for the period set out in Section I unless earlier terminated
in one of the following ways:

     A. Death. This Agreement shall immediately terminate upon the death of Executive. Upon a
termination of the Agreement due to Executive’s death, Executive’s heirs, executors or
administrators, as the case may be, shall be entitled to:

          1. (i) Executive’s Base Salary earned through the date of termination, to the extent not
theretofore paid, (ii) any accrued but unused vacation as of the date of termination, (iii)
Executive’s annual bonus under the Company’s or its Affiliates’ annual bonus plan earned with
respect to the fiscal year immediately prior to the fiscal year in which the date of termination
occurs, to the extent not theretofore paid and (iv) any employee benefits to which the Executive
was entitled on the date of termination in accordance with the terms of the plans and programs of
the Company, in each case payable within 60 days after the date of death or at such other time at
which such amounts are payable pursuant to the terms of an applicable plan or program of the
Company (the “Accrued Obligations”); and

          2. the Earned Bonus for the year in which Executive’s date of death occurs.

2

 

     B. Voluntary Termination Without Good Reason. If Executive voluntarily terminates his/her
employment for a reason other than Good Reason (as defined herein) and provides the Company (and
does not revoke) an executed release pursuant to Section III.H., then Executive shall receive the
following payments (subject to any applicable payroll or other taxes required to be withheld):

        1. the Accrued Obligations; and

        2. provided the Executive is providing consulting services pursuant to Section IV, an amount
equal to two times the Executive’s Base Salary, payable in equal installments on the Company’s
regular pay dates, for the two-year period beginning on the date of termination, which payments
shall cease if Executive’s consulting services cease prior to the end of such period.

     C. Involuntary Termination Without Cause or Voluntary Termination for Good Reason. If the
Company terminates this Agreement without Cause (as defined below) or if Executive terminates this
Agreement with Good Reason (as defined below), and in either case Executive provides (and does not
revoke) an executed release pursuant to Section III.H., then Executive shall receive the following
payments (subject to any applicable payroll or other taxes required to be withheld):

          1. the Accrued Obligations;

          2. an amount equal to two times the Executive’s Base Salary, payable in equal installments on
the Company’s regular pay dates, for the two-year period beginning on the date of termination; and

          3. provided the Executive is providing consulting services pursuant to Section IV, an amount
equal to the projected annual bonus payable to Executive as of the date of termination, determined
based on the weekly performance projection for the remainder of the calendar year as of the second
Friday following the date of termination, as applied to the terms and conditions of the applicable
Exhibit A, which amount shall be payable in equal installments on the Company’s regular pay dates,
for the two-year period beginning on the date of termination, which payments shall cease if the
Executive’s consulting services cease prior to the end of such period.

     D. For purposes of this Agreement, Executive shall have “Good Reason” to terminate this
Agreement if one of the following events occurs without the Executive’s express written consent:

          1. both (i) a reduction in any material respect in the Executive’s position(s), duties or
responsibilities with the Company, and (ii) an adverse material change in the Executive’s reporting
responsibilities, titles or offices with the Company, other than, for purposes of clauses (i) and
(ii), a reduction or adverse change attributable to the fact that the Company is no longer a
privately-held company;

3

 

          2. a reduction of 20 percent (20%) or more in the Executive’s rate of annual Base Salary other
than a reduction made after the Company determines such reduction is a reasonably necessary step or
component to address potential breaches or violations of any debt covenants; or

          3. any requirement of the Company that the Executive be based more than 50 miles from the
facility where the Executive is based as of the Commencement Date.

In order to terminate this Agreement for Good Reason, Executive must first satisfy the following
notice and opportunity to cure requirements. Before terminating this Agreement and his/her
employment hereunder for Good Reason, Executive must give written notice to Company as to the
details of the basis for such Good Reason within thirty (30) days following the date on which
Executive alleges the event giving rise to such Good Reason occurred, and Company must fail to
provide a reasonable cure within thirty (30) days after its receipt of such notice.

     E. Termination for Cause. Company, upon written notice to Executive, may terminate the
employment of Executive at any time for Cause. For purposes of this Paragraph, “Cause” shall be
deemed to exist if, and only if, the Board of Directors and the Chief Executive Officer of West
Corporation, in good faith, determine that Executive has engaged, during the performance of his/her
duties hereunder, in significant objective acts or omissions constituting dishonesty, willful
misconduct, or gross negligence relating to the business of Company.

     F. If Company terminates this Agreement and Executive’s employment hereunder for Cause (as
defined herein), then Executive shall be entitled only to the Accrued Obligations. Executive hereby
agrees that no bonus shall be earned in the calendar year in which the Executive is terminated for
Cause.

     G. Transfers within Company or any of its Affiliates. In the event Executive and Company
agree that Executive will transfer to another position within Company or any of its Affiliates, the
terms of this Agreement, other than the applicable Exhibit A in effect at the time of the transfer,
shall remain in effect and govern Executive’s relationship with Company or any of its Affiliates in
his/her new position. Upon Executive’s transfer to another position within Company or any of its
Affiliates, Company shall be obligated under this Agreement and the applicable Exhibit A at the
time of transfer only to pay Executive’s Base Salary earned through the date of transfer and any
Earned Bonus through the end of the month immediately preceding the date of transfer, determined in
accordance with Section II.B., and to reimburse Executive for expenses properly incurred through
the date of transfer. Executive and the Affiliate to which Executive’s employment is transferred
may agree to a new Exhibit A covering Executive’s new position to replace the Exhibit A in effect
at the time of transfer. In the event no such Exhibit A is agreed upon, Executive will be entitled
to the same Base Salary as Executive was receiving at the time of the transfer, but shall not be
entitled to earn any further bonus or have any other rights under the Exhibit A previously in
effect.

     H. Additional Terms. Upon termination for any reason Executive (i) agrees to provide
reasonable cooperation to Company at Company’s expense in winding up Executive’s work for Company
and transferring that work to other individuals as designated by Company, and (ii) agrees
reasonably to cooperate with Company in litigation as requested by Company.

4

 

     To be eligible for any payments under this section, Executive must (i) execute and deliver to
Company, within 45 days after Executive’s date of termination, a final and complete release in a
form that is acceptable and approved by Company (and not revoke such release), and (ii) in
Company’s good faith belief, be in full compliance with his/her Restrictive Covenants of Section V
below.

IV. Consulting

     A. In the event of termination of employment pursuant to Section III.B or III.C above, Company
and Executive agree that Company shall retain the services of Executive as a consultant for a
period of two year[s] from the date of termination and that Executive will serve as a consultant to
Company.

     B. During the period of consulting, Executive shall be acting as an independent contractor.
As part of the consulting services, Executive agrees to provide certain services to Company,
including, but not limited to, the following:

          1. oral and written information with reference to continuing programs and new programs which
were developed or under development under the supervision of Executive;

          2. meeting with officers and managers of Company to discuss and review programs and to make
recommendations;

          3. analysis, opinion and information regarding the effectiveness and public acceptance of
their programs.

     C. During the consulting period, Executive shall continue to receive, as compensation for his
consulting, the payments set forth in Sections III.B.2 and III.C.3 above payable in installments
concurrent with Company’s executive payroll schedule (but not less frequently than monthly).
Except as provided in Section III.C.3 above, no bonus of any kind will be paid during the period of
consulting.

     D. Executive hereby agrees that during the period of consulting, Executive will devote his/her
full attention, energy and skill to the performance of his/her duties and to furthering the
interest of Company and affiliates, which shall include, and Executive acknowledges, a fiduciary
duty and obligation to Company. Executive acknowledges that such consulting shall terminate upon
commencement of Other Employment pursuant to Section IV.

     E. Executive and Company hereby agree that Executive may terminate the consulting services at
any time and thereby terminate all payment obligations of the Company (other than those pursuant to
Section III.B.1, III.C.1 and III.C.2). Executive and Company hereby agree that in the event
Executive chooses, during the term of the consulting period to singly, jointly, or as a member,
employer or agent of any partnership, or as an officer, agent, employee, director, stockholder or
investor of any other corporation or entity, or in any other capacity, engage in any business
endeavors of any kind or nature whatsoever, other than those of Company or its Affiliates and other
than those existing at the time of entering into this agreement without the express written
consent of Company (“Other Employment”) the consulting period

5

 

shall terminate immediately and all further obligations of the Company shall terminate(other
than those pursuant to Section III.B.1, III.C.1 and III.C.2); provided, however, that Executive
may own stock in a publicly traded corporation. Executive agrees that Company may at its sole
discretion give or withhold its consent and understands that Company’s consent will not be
unreasonably withheld if the following conditions are met:

          1. Executive’s intended employment will not interfere in Company’s opinion with Executive’s
duties and obligations as a consultant, including the fiduciary duty assumed hereunder; and

          2. Executive’s intended employment or activity would not, in the opinion of Company, place
Executive in a situation where confidential information of Company or its Affiliates known to
Executive may benefit Executive’s new Company; and

          3. Executive’s new employment will not, in Company’s opinion, result, directly or indirectly,
in competition with Company or its Affiliates, then or in the future.

   F. Notwithstanding any provisions in this Agreement to the contrary, the provisions of
Section IV shall survive the termination of this Agreement and the termination of any consulting
period.

     G. Company shall reimburse Executive for all reasonable business expenses incurred by
Executive in furtherance of his/her consulting duties pursuant to this Agreement provided the
expenses are pre-approved by Company.

     H. Benefits During Consulting Period. During the period of consulting,
Executive shall continue to be covered under all medical, dental, vision, flexible spending account
and Executive assistance plans or programs with respect to the Executive and the Executive’s
dependents with the same level of coverage, upon the same terms and otherwise to the same extent as
then provided to actively employed executives of Company unless Executive accepts new employment
during the consulting term in accordance with Section IV above, in which event all benefits will
cease, at Company’s option, when the new employment is accepted by Executive. The benefits
provided shall include insurance benefits based upon eligibility pursuant to the applicable plans.
If the insurance plans do not provide for continued participation, the continuation of benefits
shall be pursuant to COBRA. In the event Executive’s benefits continue pursuant to COBRA and
Executive accepts new employment during the consulting term, Executive may continue benefits
thereafter to the extent allowed under COBRA. In no event shall the amounts of any benefits
available under any such policy in any year affect the amount of benefits available in any other
year or shall the right to any of such benefits be subject to liquidation or exchange for another
benefit.

V. Restrictive Covenants.

     A. Confidential Information. In the course of Executive’s employment, Executive will be
provided with certain information, technical data and know-how regarding the business of Company
and its Affiliates and their products, all of which is confidential (hereinafter referred to as
“Confidential Information”). Independent of any obligation under any other section of the
Agreement, Executive agrees to receive, hold and treat all Confidential Information received

6

 

from Company and its Affiliates as confidential and secret and agrees to protect the secrecy
of said Confidential Information. Executive agrees that the Confidential Information will be
disclosed only to those persons who are required to have such knowledge in connection with their
work for Company and that such Confidential Information will not be disclosed to others without the
prior written consent of the Company. The provisions hereof shall not be applicable to: (a)
information which at the time of disclosure to Executive is a matter of public knowledge; or (b)
information which, after disclosure to Executive, becomes public knowledge other than through a
breach of this Agreement. Unless the Confidential Information shall be of the type herein before
set forth, Executive shall not use such Confidential Information for his/her own benefit or for a
third party’s or parties’ benefit at any time. Upon termination of employment, Executive will
return all books, records and other materials provided to or acquired by or created by Executive
during the course of employment which relate in any way to Company or its business. The obligations
imposed upon Executive by this paragraph shall survive the expiration or termination of this
Agreement.

     B. Covenant Not to Compete. The parties understand that as a part of his/her job duties,
Executive will be exposed to certain Confidential Information, client and potential client
relationships, and supplier, licensee, or other business relationships of the Company and its
Affiliates (some of which may be developed by Executive in the course of Executive’s employment).
Employee acknowledges such information is the sole and exclusive property of the Company
constituting valuable, special and unique property of the Company in which the Company has and will
have a protectable interest. The parties therefore agree that it is necessary to enter into this
Agreement to protect the Company’s interests. Independent of any obligation under any other
contract or agreement between Executive and the Company, during the term of this Agreement, and for
a period of one (1) year following the separation of his/her employment with the Company, the
Executive shall not:

          1. directly or indirectly, for himself/herself, or as agent of, or on behalf of, or in
connection with, any person, firm, association or corporation, directly or indirectly contact,
solicit business from, or in any way do business with any customer, prospective customer, or
account of the Company or any of its Affiliates with whom Executive had personal contact during the
course of his/her employment with Company; or

          2. directly or indirectly, for himself/herself, or as agent of, or on behalf of, or in
connection with, any person, firm, association or corporation, induce or attempt to induce any
supplier, licensee or other business relation of the Company or any of its Affiliates with whom
Executive had personal contact during the course of his/her employment with Company, to cease doing
business with the Company or any of its Affiliates or in any way interfere with the Company’s
relationship or cause Company’s costs to increase with any such supplier, licensee, or other
business relation of the Company. Executive further acknowledges that in view of the nature of the
business in which the Company is engaged, the restrictions contained in this section are reasonable
and necessary in order to protect the legitimate interests of the Company. Executive further
acknowledges and agrees that any violation of this section will result in irreparable injuries to
the Company. Executive, therefore, acknowledges that in the event of his/her violation of the
provisions of this section, the Company shall be entitled to obtain from any court of competent
jurisdiction preliminary and permanent injunctive relief as well as attorneys’ fees and damages and
an equitable accounting of all earnings, profits and other benefits arising from such violation,
which rights shall be cumulative and in addition to any other

7

 

rights or remedies to which the Company may be entitled. In addition to other available
remedies, Executive’s breach of this section shall entitle Company to return of any amounts paid
pursuant to Section III.B. or Section III.C. of this Agreement.

     C. Developments.

          1. Executive will make full and prompt disclosure to Company of all inventions, improvements,
discoveries, methods, developments, software and works of authorship, whether patentable or not,
which are created, made, conceived, reduced to practice by Executive or under his/her direction or
jointly with others during his/her employment by Company, whether or not during normal working
hours or on the premises of Company which relate to the business of Company as conducted from time
to time (all of which are collectively referred to in this Agreement as “Developments”).

          2. Executive agrees to assign, and does hereby assign, to Company (or any person or entity
designated by Company) all of his/her right, title and interest in and to all Developments and all
related patents, patent applications, copyrights and copyright applications.

          3. Executive agrees to cooperate fully with Company, both during and after his/her employment
with Company, with respect to the procurement, maintenance and enforcement of copyrights and
patents (both in the United States and foreign countries) relating to Developments. Executive shall
sign all papers, including, without limitation, copyright applications, patent applications,
declarations, oaths, formal assignments, assignment or priority rights, and powers of attorney,
which Company may deem necessary or desirable in order to protect its rights and interest in any
Developments.

     D. Diversion of Employees. During the term of Executive’s employment under this Agreement,
and for a period of one (1) year after the termination of his/her employment with the Company for
any reason whatsoever, Executive will not, directly or indirectly, (i) induce or attempt to
influence any person employed by Company or any of its Affiliates to terminate his or her
relationship with the Company; (ii) employ or recommend for employment (other than in response to
potential employers seeking job references about employees they specifically identify by name) any
person employed by Company or any of its Affiliates; or (iii) identify for purposes of employment
any person employed by Company or any of its Affiliates. The purpose and intent of the provisions
of this section is to prevent Executive, in any capacity or relationship, from participating in or
encouraging, in any manner, the hiring of any person employed by Company or any of its Affiliates
by any other entity or person for a period of one (1) year after termination of his/her employment
with the Company. The provisions of this section shall survive the termination or cancellation of
this Agreement or of Executive’s employment.

Executive acknowledges that in the event of his/her violation of the provisions of this section,
the Company shall be entitled to obtain from any court of competent jurisdiction preliminary and
permanent injunctive relief as well as attorneys’ fees and damages, which rights shall be
cumulative and in addition to any other rights or remedies to which the Company may be entitled. In
addition to other available remedies, Executive’s breach of this section shall entitle Company to
return of any amounts paid pursuant to Sections III.B. or III.C. of this Agreement (other than the
Earned Bonus and Accrued Obligations).

8

 

VI. General Provisions.

     A. Non-Waiver. The failure of either party to insist in any one or more instances upon
performance of any of the terms or conditions of this Agreement shall not be construed as a waiver
or a relinquishment of any right granted hereunder, or of the future performance of any such term,
covenant or condition, but the obligations of either party with respect thereto shall continue in
full force and effect.

     B. Successors. This Agreement shall inure to the benefit of and be binding upon Company, its
successors, and assigns, including without limitation, any person, partnership, or corporation that
may acquire voting control of Company or all or substantially all of its assets and business, or
that may be a party to any consolidation, merger, or other transaction.

     C. Entire Agreement. This Agreement constitutes the entire agreement between the parties
hereto with respect to the subject matter hereof and supersedes all prior agreements and
understandings, if any, between the parties with respect to the employment of the Executive by the
Company, whether oral or written. This Agreement may not be modified or amended other than by an
agreement in writing signed by both parties.

     D. Applicable Law. This Agreement shall be governed by the laws of the State where Company’s
principal office is located.

     E. Taxes. Any payments or benefits under this Agreement shall be subject to all applicable
taxes and other withholding obligations and the Company is authorized to withhold any such amounts
as may be required by applicable law. Notwithstanding any provision in this Agreement to the
contrary, this Agreement shall be interpreted and administered in accordance with Section 409A of
the Internal Revenue Code of 1986, as amended (the “Code”) and regulations and other guidance
issued thereunder to the extent applicable. For purposes of determining whether any payment made
pursuant to this Agreement results in a “deferral of compensation” within the meaning of Treasury
Regulation §1.409A-1(b), the Company shall maximize the exemptions described in such section, as
applicable. Without limiting the foregoing, it is intended that all amounts payable during the
consulting period specified in Section IV shall be remuneration for actual services performed
during such consulting period. To the extent the Company decides, in its sole discretion, that it
shall discontinue or reduce the amount of services required to be performed by Executive during the
consulting period such that Executive has a “separation from service,” within the meaning of
Section 409A of the Code, such separation shall be considered an involuntary separation of service
by the Company for purposes of Section 409A of the Code, and any payments for periods after such
separation from service shall be considered as payments on account of such involuntary separation
from service. The Company does not warrant or promise compliance with Section 409A of the Code and
neither Executive nor any other person shall have any claim against the Company for any action
taken by the Company to comply with Section 409A. By entering into this Agreement, Executive
releases the Company, its Board, its employees and agents from and against any liability related to
any failure to follow the requirements of Section 409A or any guidance or regulations thereunder,
unless such failure was the result of an action or failure to act that was undertaken by the
Company in bad faith. Any reimbursements or in-kind benefits to be provided pursuant to this
Agreement that are taxable to Executive shall be subject to the following restrictions: (i)

9

 

each reimbursement must be paid no later than the last day of the calendar year following the
calendar year during which the expense was incurred or tax was remitted, as the case may be; and
(ii) the amount of expenses or taxes eligible for reimbursement, or in kind benefits provided,
during a calendar year may not affect the expenses or taxes eligible for reimbursement, or in-kind
benefits to be provided, in any other calendar year. Notwithstanding any other provision of this
Agreement, if Executive is a “specified employee”, as defined in Section 409A of the Code, as of
the date of Executive’s separation from service, then to the extent any amount payable under this
Agreement (i) constitutes the payment of nonqualified deferred compensation, within the meaning of
Section 409A of the Code, (ii) is payable upon Executive’s separation from service, and (iii) under
the terms of this Agreement would be payable prior to the six-month anniversary of Executive’s
separation from service, such payment shall be delayed until the earlier to occur of (a) the
six-month anniversary of the separation from service or (b) the date of Executive’s death. To the
extent that any amounts are payable under this Agreement by reference to Executive’s termination of
employment, such termination of employment shall occur at the time of Executive’s “separation from
service”, within the meaning of Section 409A of the Code.

     F. Construction. The language in all parts of this Agreement shall in all cases by construed
as a whole according to its fair meaning, strictly neither for nor against either party hereto, and
without implying a presumption that the terms thereof shall be more strictly construed against one
party by reason of the rule of construction that a document is to be construed more strictly
against the person whom himself or through his agent prepared the same.

     G. Severability. If any portion of this Agreement shall be invalid or unenforceable, the
parties agree that such invalidity or unenforceability shall in no way affect the validity or
enforceability of any other portion of this Agreement.

     H. Notice. For purposes of this Agreement, all notices and other communications required or
permitted hereunder shall be in writing and shall be deemed to have been duly given when delivered
or 5 days after deposit in the United States mail, certified and return receipt requested, postage
prepaid, addressed as follows:

	 	 	 	 	 
	 

	 	If to Executive:
	 	Nancee Berger
	 

	 	 	 	1631 S 186 Circle
	 

	 	 	 	Omaha, NE 68130
	 
	 	 	 	 
	 

	 	If to the Company:
	 	Chief Executive Officer
	 

	 	 	 	West Corporation
	 

	 	 	 	11808 Miracle Hills Drive
	 

	 	 	 	Omaha, Nebraska 68154
	 
	 	 	 	 
	 

	 	 	 	With a copy to:
	 

	 	 	 	General Counsel
	 

	 	 	 	West Corporation
	 

	 	 	 	Fax (402) 963-1211

     Either party may change its address for notice by giving notice in accordance with the terms
of this section.

10

 

     I. Assignment. Except as expressly provided herein, neither this Agreement nor any rights,
benefits, or obligations hereunder may be assigned by Executive without the prior written consent
of Company.

     J. Counterparts. This Agreement may be executed in two or more counterparts, each of which
shall be deemed an original, but which together shall constitute one and the same instrument.

     K. Miscellaneous. Executive acknowledges that:

        1. He/She has consulted with or had an opportunity to consult with an attorney of
Executive’s choosing regarding this Agreement.

        2. He/She will receive substantial and adequate consideration for his/her obligations under
this Agreement.

        3. He/She believes the obligations, terms and conditions hereof are reasonable and necessary
for the protectable interests of Company and are enforceable.

        4. This Agreement contains restrictions on his/her post-employment activities.

IN WITNESS WHEREOF, this Agreement has been duly executed by the parties hereto at the place and
date specified immediately adjacent to their respective names.

	 	 	 	 	 
	Executed this 31st day of

	 	/s/ Nancee Berger	 	 
	 

	 	 	 	 
	December, 2008

	 	Nancee Berger, Executive
	 	 
	 
	 	 	 	 
	Executed this 31st day of

	 	/s/ Thomas Barker	 	 
	 

	 	 	 	 
	December, 2008

	 	West Corporation, Company	 	 

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The following document, which was
filed with the Securities and Exchange
Commission on March 17, 2008 as Exhibit 10.08 to West
Corporation’s Annual Report on Form 10-K, constitutes Exhibit A to Ms. Berger’s Employment Agreement.

	 	 	 
	To:

	 	Nancee R. Berger
	From:

	 	West Corporation Compensation Committee
	Date:

	 	January 28, 2008
	 
	Re:

	 	2008 Compensation Plan — Exhibit A

The compensation plan for 2008 while you are employed as President and Chief Operating Officer for
West Corporation is outlined below:

	1.	 	Your base salary will be $600,000. Should you elect to voluntarily
terminate your employment, you will be compensated for your services
as an employee through the date of your actual termination per your
Employment Agreement.
	 
	2.	 	Effective January 1, 2008, you will be eligible to receive a
performance bonus based on EBITDA growth for West Corporation in 2008.
EBITDA is defined as earnings before interest, taxes, depreciation and
amortization, minority interest, and share based compensation. EBITDA
for each quarter will be compared to the same quarter in the previous
year. Each $1M increase will result in a $14,285 bonus. 75% of the
quarterly bonus earned will be paid within thirty (30) days from the
end of the quarter. 100% of the total bonus earned will be paid within
thirty (30) days of the final determination of 2008 EBITDA.
	 
	3.	 	Should EBITDA exceed $633M for the year, you will be eligible to
receive $17,857 for every $1M of EBITDA above that threshold.
	 
	4.	 	Please note that if there is a negative year-to-date profit
calculation at the end of any quarter, this will result in a “loss
carry forward” to be applied to the next quarterly or year-to-date
calculation.
	 
	5.	 	All objectives are based upon West Corporation operations and will not
include results derived from mergers or acquisitions unless
specifically and individually approved by West Corporation’s
Compensation Committee.
	 
	6.	 	Your Compensation Plan for the year 2009 will be presented in December, 2008.
	 
	7.	 	At the discretion of management, you may receive an additional bonus
based on the Company’s and your individual performance.
	 
	8.	 	The benefit plans, as referenced in Section 7(i), shall include
insurance plans based upon eligibility pursuant to the plans. If the
insurance plans do not provide for continued participation, the
continuation of benefits shall be pursuant to COBRA. In the event
Employee’s benefits continue pursuant to COBRA and Employee accepts
new employment during the consulting term, Employee may continue
benefits thereafter to the extent allowed under COBRA. In no event
shall benefits plans include the 401K Plan or the West Corp. 2006
Executive Incentive Plan.

	 	 	 	 	 
	 	 	 
	 	/s/ Nancee R. Berger
 	 
	 	Employee – Nancee R. Berger

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