Document:

Tenth Amendment to the CSG Master Subscriber Management System Agreement

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and 
 the Redacted Material has been separately filed with the Commission,” and places where
information has 
 been redacted have been marked with (***). 

EXHIBIT 10.23C 
 TENTH AMENDMENT 
 TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK, L.L.C. 

This TENTH AMENDMENT TO THE CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT BETWEEN CSG SYSTEMS, INC. AND DISH NETWORK, L.L.C. (this
“Amendment”) entered into and made effective as of January 14, 2011 is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and DISH Network, L.L.C. a Colorado limited liability
company (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) dated effective as of January 1, 2010 (the “Agreement”), and Customer and CSG
now desire to amend the Agreement to, among other things, amend and restate the terms of the Third Amendment to the Agreement made effective as of March 25, 2010 (the “Third Amendment”), including, but not limited to, the terms
of the Extended Agreement Option. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, as amended, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon the effectiveness of this Amendment, any subsequent reference to the Agreement between the parties shall mean the
Agreement as amended by this Amendment. 
 WHEREAS, the parties entered into the Third Amendment to, among other things,
establish the terms of the Extended Agreement Option pursuant to Section 18(d) of the Agreement; 
 WHEREAS, the
parties desire to amend and restate the terms of the Third Amendment and the Extended Agreement Option as set forth in this Amendment; 
 NOW THEREFORE, in consideration of these premises and the mutual undertakings set forth in the Agreement and in this Amendment and other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, the Third Amendment is hereby amended and rested in its entirely in the form set forth in Exhibit A to this Amendment. 
 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives. 

 

									
	DISH NETWORK, L.L.C. (“CUSTOMER”)	 		 	CSG SYSTEMS, INC. (“CSG”)
					
	By:	 	 /s/ Michael McClaskey
	 		 	By:	 	 /s/ Joseph T. Ruble

	Name:	 	 Michael McClaskey
	 		 	Name:	 	 Joseph T. Ruble

	Title:	 	 CIO
	 		 	Title:	 	 General Counsel

	Date:	 	 1-15-11
	 		 	Date:	 	 1-15-11

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 EXHIBIT A 
 [see attached] 

  
 2 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL
DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 AMENDED AND RESTATED THIRD AMENDMENT 

TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK, L.L.C. 
 This AMENDED AND RESTATED THIRD AMENDMENT TO THE CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT BETWEEN CSG SYSTEMS, INC. AND DISH NETWORK, L.L.C. (this “Amendment”) entered
into and made effective as of January 14, 2011 is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and DISH Network, L.L.C. a Colorado limited liability company (“Customer”).
CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) dated effective as of January 1, 2010 (the “Agreement”). If the terms and conditions set forth in this Amendment
shall be in conflict with the Agreement, as amended, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the
meaning set forth in the Agreement. Upon the effectiveness of this Amendment, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. 

WHEREAS, under Section 18(d) of the Agreement, the parties have agreed to negotiate in good faith to provide Customer the
Extended Agreement Option; 
 WHEREAS, this Amendment amends and restates in its entirety the Third Amendment to the
Agreement entered into and made effective as of March 25, 2010 by and between the parties; 
 WHEREAS, the parties
have agreed that the Extended Agreement Option shall be in the form and have the terms set forth in this Amendment; 
 NOW
THEREFORE, in consideration of the mutual promises set forth in the Agreement and in this Amendment, CSG and Customer agree as follows: 
 1. Section 18(d) of the Agreement shall be deleted in its entirety and replaced with the following: 
  

	 	(d)	 Extended Option. Customer shall have the option (“Extended Agreement Option”), exercisable on or prior to April 30, 2011
to extend the Processing Term and Print and Mail Term for an additional period through December 31, 2017 (the “Extended Term”) and to amend this Agreement pursuant to the terms of the amendment set forth in Schedule L
(the “Extended Agreement Option Amendment”). In addition, as more fully set forth in Schedule L, Customer shall have the right and option, but not the obligation, to further extend each of the Print and Mail Term and the Processing
Term for two (2) additional terms of two (2) years (the “Renewal Terms”), provided that this Agreement is in full force and effect immediately prior to the date of the commencement of each Renewal Term. Customer agrees to
use commercially reasonable efforts to provide CSG with no less than *****-**** **** **** prior written notice of its intent to exercise the Extended Agreement Option Amendment. ** *** ***** ******** **** *** ******* *** ********* ****** ** *****
*** ****** ** ****** ********’* ***** ** ******** *** ******** ********* ******. Customer may exercise the 

  
 3 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL
DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	 
Extended Agreement Option by executing and delivering to CSG the Extended Agreement Option Amendment in the form attached hereto as Schedule L. For the avoidance of doubt, the parties agree that
the Extended Agreement Option Amendment shall not become effective until a version executed by Customer is delivered to CSG. Upon receiving the Extended Agreement Option Amendment executed by Customer, CSG shall execute such amendment and return a
fully executed original to Customer; provided, however, that the parties agree that CSG’s execution shall not be required for such amendment to become effective. 

2. Schedule L of the Agreement is deleted in its entirety and replaced with the Schedule L attached hereto as Attachment A. 

3. The following language shall be inserted after the third “whereas” clause in the introductory language to the Agreement:

 WHEREAS, the Customer and CSG have agreed to amend this Agreement in accordance with the Amended and Restated Third
Amendment to the CSG Master Subscriber Management System Agreement Between CSG Systems, Inc. and Dish Network, L.L.C. (the “Amendment”). 
 4. Development Pursuant to Custom Roadmap: 
  

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	 	(c)	 ** ** ************ *** ****** **** *** ***** *** ***** ** *** ****** *******, *********, *** *** ******* **, *** ****** ******* *********** ***** ***
****** 

  
 4 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL
DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	 
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************, *** *** ***** *** ******* ***** **** ************** ** *******: 

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****,*** *** ***** ** ****** *********** *** *** ****; 

  
 5 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL
DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

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***** ** ****** *********** *** *** ****. 
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***** *** ** ******** ** ******* ******** ** ***** ***** ******** *** * ****** ******* ****** ******** **** ** ***** ******* ******** ** *** ********* *** ***** *****, *** ***** **** ******* *** **** ** **** **** *** ******* *****. 

 

	 	(f)	** ** ** ******* *, ****, ******* **** ******** **** ******* ** *** *********** ** *** *** ********, ********’* ******** ********** *********** *** *** ****** ***
***** ** *** **** *** **** ******* **** *** **** ********* ** *** ********* ** **** ********* ** *** ****** ******* ******** ** ********** *** ** **** ******* *, **** *** ******** ** ****** ******* ***** **** ********* ** **** *********** ***
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****** ** ********* ** ******** ********* ** *** ****** ******* ********** ****** ** ** *** *******. 

 5. Except
as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

  
 6 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL
DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed
by their duly authorized representatives. 
  

									
	DISH NETWORK, L.L.C. (“CUSTOMER”)	 		 	CSG SYSTEMS, INC. (“CSG”)
					
	By:	 	 /s/ Michael McClaskey
	 		 	By:	 	 /s/ Joseph T. Ruble

	Name:	 	 Michael McClaskey
	 		 	Name:	 	 Joseph T. Ruble

	Title:	 	 1-15-11
	 		 	Title:	 	 1-15-11

  
 7 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE PARTIES HERETO ONLY AND IS NOT FOR GENERAL
DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIES 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ATTACHMENT A 

TO 

THE AMENDED AND RESTATED THIRD AMENDMENT TO THE CSG MaSTER 
 SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT BETWEEN 
 CSG SYSTEMS, INC. AND
DISH NETWORK, L.L.C. 
 SCHEDULE L 
 EXTENDED AGREEMENT OPTION AMENDMENT 
 TO THE 

CSG MaSTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK, L.L.C. 
 This EXTENDED AGREEMENT OPTION AMENDMENT (this “Amendment”) is entered into and made effective as of January 14, 2011 by and between CSG Systems, Inc., a Delaware
corporation (“CSG”) and DISH Network, L.L.C. a Colorado limited liability company (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656)
dated effective as of January 1, 2010 (the “Agreement”), and Customer now desires to exercise its Extended Agreement Option (as defined in the Agreement) in accordance with the Agreement. The effective date of this Amendment
(the “Extended Option Date”) shall be the date on which this Amendment is executed by Customer and delivered to CSG in accordance with the terms and conditions of the Agreement. Upon receiving this Amendment, CSG shall execute it
and return a fully executed original to Customer; provided, however, that CSG’s execution shall not be required for this Amendment to become effective. If the terms and conditions set forth in this Amendment shall be in conflict with the
Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon the
effectiveness of this Amendment, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Section references shall refer to Section references in the Agreement except as otherwise set forth
herein or as the context otherwise indicates. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

WHEREAS, under the terms of the Agreement, Customer has a right to exercise the Extended Agreement Option in accordance with the
terms identified in Schedule L as amended by the Third Amendment to the CSG Master Subscriber Management System Agreement between CSG Systems, Inc. and Dish Network, L.L.C. dated March 25th, 2010 (the “Amendment”); 

WHEREAS, pursuant to the Amendment and the terms of the Extended Agreement Option, Customer has the right to effect this Amendment
by its exercise of the Extended Agreement Option; and 
 WHEREAS, Customer upon signing this Amendment hereby exercises
its Extended Agreement Option; 

  
 A - 1

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 NOW THEREFORE, in consideration of the mutual promises set forth in the
Agreement and in the Amendment, upon Customer execution and delivery of this Amendment in accordance with the Agreement, CSG and Customer agree to the following amendment of the Agreement effective as of the Extended Option Date: 

 

	 	1.	Section 2, entitled INVOICES AND PAYMENT: Subsection 2(e) is deleted in its entirety and replaced with the following: 

 

	 	(e)	Invoice. CSG shall invoice the ******* ****** ********** ****** *** ******* ** ******* *.*. ***** *** ******** ** ******** ** ** *******. *** *******, *** *****
******* ******** ** ******* **** ***** *, **** *** *** ******* ****** ********** ****** ******** ** ***** ****. ****** *** *** ******* ****** ********** ******, all other Products and Services provided by CSG under this Agreement shall be invoiced
in accordance with Schedule F. 

  

	 	2.	Commencing with the next invoice submitted to Customer by CSG following the Extended Option Date, the ********** ******* *** ******* ** *** ********* ***** ** ***
************* ** **** ********** ***** ** ******* ******* ******* **** ***** ************. *** ********** ******* ********* **** *********** ** **** ********* ***** ** ******** ******** ** ******** ***** ****** **** ******* *** ********** *******
*** ** ***. 

  

	 	3.	Any invoices for ******* ********** **** *** ******* ** *** ********* ***** ** *** ************* ** **** ********** that were invoiced prior to, and due on a date
following, the Extended Option Date **** “****** ********”* ***** ** ****** ** ** **** *** **** *** *** ***** **** ** ******** ** ******* ******* ***** ** ******* ***** ** *** *********** ******* **** *** *** ******* ** ******** **
*** *** ****, ***** ** *** *********** ** ***** **** *** ********** *******, ** **** ********** ******* ****** ** *** ** ******** ***** **** ******* *** ************. 

 

	 	4.	** ** ********** *** ****** **** *** **** ***** *********** ******** *** *** ******* *** ***** *** ****** ******** **** ****** **** ******* ****** ********** ******
****** ********* *** *** ********** *******, *** **** **** *********** ******** **** ** ****** *** ******* ** ********** **** *** ********* ** ******* ** **** *********. **** *********** ******** **** ******* ******* ***** **** *** ******* ******
********** ****** ** ******** ** ******** * *** ******* ** **** **********. ** *** ** ******* *** *** **********, ** *** ******** ****** **** ****** ** ***** **, ****, *** **, ** ********** **** ******* **** ** *** ********* *** **** ****** ******
*** ******** ****** ***** *** ******** *** ******* ********** **** *** **** ****** **** *** ***** ** *** * *** **** * ** ****, ************, **** **** ******** ***** ** ****** **** *** **** *** *** **** ******* **** ******** ** ********** **** ***
********* ********** ** **** ******* *, *** ** *** ** ******* *** ******* ********** **** *** **** ****** **** * *** **** ** ***** *, ****, **** **** ******* ***** ***** ** ********** *** ****** *** *** ******* ** ********** **** *** ********* ** **
******* ***** ** *** ******** ****** ****. 

  

	 	5.	Section 4, entitled INCREASE IN FEES, is deleted in its entirety and replaced with the following: 

 

	 	4.	 INCREASE IN FEES. *** ***** *** ******** *** ** *** **** ********* ** **** ********* ***** ** *** ***** *********** **** ** *** ********* ****.
**********, 

  
 A - 2

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	 
**** ****** **** ******** ****’ ***** ******* ******, *** *** ******** **** ******** ** ** ****** ***** ** ***** *** ***-**** ******* **.***. In the event CSG’s respective vendors
increase the cost for paper, envelopes or Non-Embedded Third-Party Software ** **** **** ***** *** ***-**** ******* **.*** ***** *** ***** paid by CSG as of the latter of the Effective Date or the date of the most recent fee increase for such
product pursuant to this Section 4 (in either case, the “Prior Price”), CSG agrees to provide Customer with ** **** **** ****** **** ******** **** written notice prior to each anniversary date of the Effective Date and shall
increase corresponding fees to Customer by the ******** ********** ******* *** **** ******** ** *** *** * **** ******** ** ***** *** ***-**** ******* **.*** ***** *** ***** *****. Furthermore, the parties agree that the fees for postage are
dependent upon the postage rates set by the United States Postal Service and CSG may increase the fees it charges to Customer for postage at any time upon written notice to Customer to account for variations in such rates. For the avoidance of
doubt, the amount of the ******* ****** ********** ****** shall be as specified in Schedule F and is subject to an annual increase in fees as described above. 

 

	 	6.	Section 6, entitled EQUIPMENT PURCHASE, is deleted in its entirety and replaced with the following: 

 

	 	6.	EQUIPMENT PURCHASE. 

  

	 	(a)	Customer is fully responsible for obtaining and installing all computer hardware, software, peripherals and necessary communications facilities, including, but not
limited to servers, power supply, workstations, printers, concentrators, communications equipment and routers (“Required Equipment”) that are necessary at Customer’s place of business in order for Customer to utilize the
Services and the Products. Customer shall bear responsibility for the Required Equipment, including, but not limited to, the costs of procuring, installing, operating and maintaining such Required Equipment. At Customer’s request and subject to
the terms and conditions of a statement of work, CSG will consult with, assist and advise Customer regarding Customer’s discharge of its responsibilities with respect to the Required Equipment, and Customer may purchase from CSG any Required
Equipment on terms and conditions set forth in a separately executed purchase agreement. As of the Effective Date, the parties agree that (i) the Services and Products are functioning in an acceptable manner in relation to the Required
Equipment identified in this section, and (ii) CSG is not aware of any necessary changes or modifications to the Required Equipment that it has not already communicated to Customer as provided in Schedule M. 

 

	 	(b)	If necessary for Customer to receive the Products and/or Services, CSG may provide, at Customer’s option and expense, the required data communications line from
CSG’s data processing center to each of Customer’s system site locations (the “System Sites”), which Customer may amend from time to time, as appropriate. Customer shall pay all fees and charges in connection with the
installation and use of any peripheral equipment related to the data communications line in accordance with the fees set forth in Schedule F. 

  

	 	7.	Section 11, entitled Designated Environment, is deleted in its entirety and replaced with the following: 

 

	 	11.	 DESIGNATED ENVIRONMENT. “Designated Environment,” means the then-current combination of other computer programs and hardware
equipment that CSG specifies for use by all of its customers with the Products and Services as set forth on CSG’s customer extranet website (https://my.csgsupport.com) or succeeding site, which can be accessed by Customer

  
 A - 3

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	 
upon request, or otherwise approved by CSG in writing for Customer’s use of the Products and Services at the System Sites. Customer (or any third parties permitted access in accordance with
Section 12(d)(ii) below) may use the Products only in the then-current Designated Environment; provided, however, that CSG will provide to Customer no less than ****** **** ****** prior written notice for any changes to the hardware and/or
software in the Designated Environment solely related to (a) the operating system, or (b) CSG’s Products or Services that are under CSG’s sole and exclusive control, and to the extent applicable, CSG will provide to Customer
prior written notice as soon as reasonably practicable for any other changes to the hardware and/or software in the Designated Environment. With respect to any other hardware and/or software identified in the Designated Environment that is licensed
by CSG from a third party, CSG shall continue to include such hardware and/or software in the Designated Environment until such products are no longer supported by such third party. CSG shall promptly notify Customer upon learning that a third party
vendor will cease supporting any particular hardware or software. CSG shall give ****** **** ******** **** prior written notice to Customer of changes to the Designated Environment that do not require Customer or its Subscribers to upgrade its
computer programs or hardware equipment, and will notify Customer in writing of changes that would necessitate training of Customer’s customer service representatives at least ****** **** ****’ prior to the implementation of the change. In
cases where CSG becomes aware that Customer is not operating its hardware or software in conformance with the Designated Environment, CSG will notify Customer of its knowledge of such nonconformance and support the Products within the non-compliant
environment; however, the Parties agree that: (i) any support offered with respect to hardware or software operating outside the Designated Environment will be limited to the extent that the manufacturer or vendor of the hardware or software
continues to provide general support for such hardware or software versions; and (ii) although CSG shall use commercially reasonable efforts to provide Support Services, CSG shall not be subject to damages that are directly related to
malfunctions of the Products caused by Customer’s use of the Products in such noncompliant environment. Customer further agrees that CSG will not have any responsibility or liability in connection with malfunctions or any damage resulting from
any modifications to the Products not authorized by CSG. If Customer questions the necessity of upgrading to any new Designated Environment as requested by CSG, CSG shall meet with Customer to discuss the proposed changes in an effort to reach
mutual agreement on the minimal level of changes to Customer’s equipment that are necessary. It is understood and agreed that Customer’s failure to keep its environment in compliance with the Designated Environment (a “DEG
Failure”) shall not be deemed to be a material breach of this Agreement or the license granted hereunder; provided, however, that to the extent that CSG’s performance under this Agreement is hindered due to such DEG Failure, such
reduced level of performance shall not be deemed a material breach of this Agreement. *************** ******** ** **** ******* ** ** ********* ** *** ********* ** *** ********, *** ***** *** **** ******* ** *** ********** *********** ****** ***
******* **** *** ********** ******* ** *** *********** ** ********* *********** ** *** ******** *** ********, ******** ** ***** ***** ******* ** *********, ** ** *** ** ********* ** ******** *** ******** ** ***. 

 

	 	8.	Section 17, entitled NO CONSEQUENTIAL DAMAGES/LIMITATION OF LIABILITY, is deleted in its entirety and replaced with the following: 

 

	 	17.	NO CONSEQUENTIAL DAMAGES/LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL EITHER PARTY OR THEIR AFFILIATES BE LIABLE FOR ANY DAMAGES OTHER THAN THE FOLLOWING
UNDER A AND B BELOW (COLLECTIVELY “CLAIMS”): 

  
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	 	A.	DIRECT DAMAGES, OR 

  

	 	B.	******** ******* ********** **** ** ******* **** *** ** ***’* ************ ********** ** ********’* ******** ***** ** **** ************ ********** *** ****
****** ** ***. 

 ****** ** *** ***** ** ****** * *****, NEITHER PARTY SHALL BE LIABLE FOR DAMAGES SUCH AS
CONSEQUENTIAL, INDIRECT, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES OR OTHER LOST PROFITS, WHETHER FORESEEABLE OR UNFORESEEABLE, BASED ON THE OTHER PARTY’S CLAIMS OR THOSE OF THEIR AFFILIATES (INCLUDING, BUT NOT LIMITED TO, CLAIMS FOR LOSS OF
DATA, GOODWILL, USE OF MONEY OR USE OF THE PRODUCTS, DELIVERABLES, OR SERVICES, THIRD-PARTY SOFTWARE, RESULTING REPORTS, THEIR ACCURACY OR THEIR INTERPRETATION, INTERRUPTION IN USE OR AVAILABILITY OF DATA, STOPPAGE OF OTHER WORK OR IMPAIRMENT OF
OTHER ASSETS), ARISING OUT OF BREACH OR FAILURE OF EXPRESS OR IMPLIED WARRANTY, BREACH OF CONTRACT, MISREPRESENTATION, NEGLIGENCE, STRICT LIABILITY IN TORT OR OTHERWISE. *** ********* ********* **** *** *** *** **********, ** *** *** ****, ***
******** *** *** **********, ** *** ***** ****, *** ***** **** ******* ** *** ****** ***** *** ****** *** ****** ******** **** ** ******** ********* ** *** ******** ******* ** ******* ******** **** ******** ****** *** ******; ********, *******,
****, *** *** ***** ******* ***** ******* *, ****, *** **** “****** ******** **** ** ********” ** **** ** **** ******** ***** *** ******* *** ******* **** ** ******** ***** ** *** **** **** ** *******-*** **** ****** ***** ** *** **** **
***** **** ***** ******* **** “***”*. 
 DESPITE THE FOREGOING EXCLUSIONS AND LIMITATIONS, THIS SECTION 17,
INCLUDING, BUT NOT LIMITED TO, THE CAP, SHALL NOT (I) APPLY TO THE EXTENT THAT APPLICABLE LAW SPECIFICALLY REQUIRES LIABILITY, (II) APPLY TO THE EXTENT THAT THE LIABILITY ARISES OR RESULTS FROM FRAUD OR (III) BE CONSTRUED OR APPLIED SO AS TO
LIMIT OR REDUCE: 
  

	 	1.	****** *****’* *********** ** *** ***** *** ********* ** ******** ** *** ***** *********; 

 

	 	2.	****** *****’* ********* ** ********** **** ******* ********* **** ********* ** ******** ******** ****** ** ******** ******; ** 

 

	 	3.	*** ***** *************** ***********, *********, *** *** ******* **, *** *************** *********** *** ***** ** ******* ** *********** ** ******* **
*****************. 

 ****** *** ****** ******** ***** ******* ** *********** ** ******* ** *****************,
NEITHER PARTY MAY BRING A CLAIM AGAINST THE OTHER MORE THAN ****** **** ****** FOLLOWING THE END OF: (X) THE PROCESSING TERM IF SUCH CLAIM PERTAINS SOLELY TO THE PROCESSING SERVICES OR FEES THEREFOR; OR (Y) THE PRINT AND MAIL TERM IF SUCH
CLAIM PERTAINS SOLELY TO THE PRINT AND MAIL SERVICES OR PRINT-AND-MAIL-RELATED PRODUCTS, OR FEES THEREFOR. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	9.	Section 18, entitled TERM, is deleted in its entirety and replaced with the following: 

 

	 	18.	TERM. 

  

	 	(a)	Term. This Agreement shall remain in effect until the latest to occur of the expiration or earlier termination of (i) the Print and Mail Term, or
(ii) the Processing Term (each as defined below). 

  

	 	(b)	Print and Mail Term. CSG’s obligation to provide, and Customer’s agreement to purchase, the Print and Mail Services described in Exhibit A-3 (the
“Print and Mail Services”) shall remain in effect until December 31, 2017 (the “Print and Mail Term”) unless earlier terminated pursuant to Sections 19 or 24, 28 or 29 of the Agreement. The term for any
specific license for any Products related to the Print and Mail Services shall expire or terminate upon the expiration or termination of any period during which CSG is required to provide Termination Assistance (as defined in Section 20 below)
with respect to the Print and Mail Services including, but not limited to, any such period that may occur following the Print and Mail Term or any Print and Mail Renewal Term. 

 

	 	(c)	Processing Term. Except for the Print and Mail Services, CSG’s obligation to provide, and Customer’s agreement to purchase, the Services and Products
described in Schedules A and B (collectively “Processing Services”) shall remain in effect until December 31, 2017 (the “Processing Term”), unless terminated earlier in accordance with
Section 19, 28 or 29 of this Agreement or Section 25 of the Extended Agreement Option Amendment. The term for any specific license for any Products related to the Processing Term shall expire or terminate upon the expiration or termination
of any period during which CSG is required to provide Termination Assistance with respect to the Processing Services, including, but not limited to, any such period that may occur following the Processing Term. 

 

	 	(d)	First Renewal Option. Prior to December 31, 2017, Customer shall have the option (the “First Renewal Option”) in its sole discretion to
extend each of the Print and Mail Term and the Processing Term for two (2) years through December 31, 2019 (the “First Renewal Period”) with written notice to CSG ** **** **, **** **** “***** *******
********”*. 

  

	 	(e)	Second Renewal Option. In the event Customer has exercised the First Renewal Option, Customer shall have an additional option (and together with the First
Renewal Option, the “Renewal Options”)) in its sole discretion to extend the term of the Agreement for two (2) additional years through December 31, 2021 (the “Second Renewal Period”) with written notice
to CSG ** **** **, **** **** ******** **** *** ***** ******* ********, *** “******* *********”*. 

  

	 	(f)	For clarity, (i) during each of the First Renewal Period and the Second Renewal Period, the fees set forth in Schedule F shall continue to apply, and (ii), unless
Customer has exercised a Renewal Option with respect to a Renewal Period, such Renewal Period shall not be deemed to be part of the Print and Mail Term or the Processing Term. 

  
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	 	(g)	CSG will use its commercially reasonable efforts to notify Customer of Customer’s approaching Renewal Option not less **** ****** **** **** and not more ****
****** **** **** prior to each ******* ******** (such a notice delivered within such period, a “Renewal Notice”). If CSG does not provide a Renewal Notice more than ****** **** **** prior to an approaching Renewal Deadline, then
such approaching ******* ******** shall be extended by an amount of time equal to the time between the date on which such Renewal Notice was due (i.e., ****** ***) **** prior to the applicable ******* ********* and the date on which such notice was
provided. In the event Customer does not notify CSG of its intent to exercise a Renewal Option in accordance with subsections (d), (e) and/or (g) above, the parties agree to meet within ****** **** ******** **** of Customer’s
deadline(s) to discuss the term of the Agreement, otherwise CSG will not be obligated to extend the Agreement as provided in each subsections (d) or (e). 

 

	 	10.	All references to the Extended Term shall be deleted, including, but not limited to, the entire parenthetical references thereto in Sections 2(b), 19(j), and in Section
III.A under CSG SERVICES in Schedule F. 

  

	 	11.	Section 19, entitled TERMINATION, is deleted in its entirety and replaced with the following: 

 

	 	19.	TERMINATION. This Agreement or any one or more of the Schedules attached hereto may be terminated as follows: 

 

	 	(a)	If either party materially or repeatedly breaches any material term or condition of this Agreement, except for Customer’s obligation to pay fees, and fails either
to substantially cure such breach within ****** **** ******** **** after receiving written notice specifying the breach or, for those breaches which cannot reasonably be cured within ****** **** ******** ****, promptly commence curing such breach
and thereafter proceed with all due diligence to substantially cure such breach within ***** **** ******** **** after receiving such written notice, then the party not in breach may, by giving written notice to the breaching party, terminate this
Agreement, in its entirety or as it pertains to the particular Product or Service with respect to which the material breach occurred, in accordance with Section 19(l) below. 

 

	 	(b)	If Customer fails to pay when due any Undisputed amounts owed hereunder and which in the aggregate exceed *** ******* ******* ***,***,***.*** on or before the date that
is ****** **** ******** **** after Customer has received written notice that such payment is past due, then CSG may, by giving written notice thereof to Customer in accordance with Section 19(l), terminate this Agreement or at CSG’s
option, CSG may terminate this Agreement in accordance with Section 19(l) below as it pertains to the particular Product or Service for which such Undisputed amounts are due. 

 

	 	(c)	In the event that either party hereto becomes or is declared insolvent or bankrupt, is the subject of any proceedings related to its liquidation, insolvency or for the
appointment of a receiver or similar officer for it, makes an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension or readjustment of all or substantially all of its
obligations, then the other party hereto may, by giving written notice thereof to such party, terminate this Agreement in accordance with Section 19(l) below. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(d)	If Customer materially breaches any material term or condition of Section 12, entitled “License Grant” and fails to cure such breach within ****** ****
******** **** following Customer’s receipt of written notice specifying the breach, then CSG may, at CSG’s option, terminate this Agreement in its entirety or as it pertains to the particular Product or Service for which Customer is in
material breach, in accordance with Section 19(l) below. The foregoing sentence shall only apply, however, with respect to intentional or willful acts by Customer. 

 

	 	(e)	Reserved. 

  

	 	(f)	Upon not less than ****** **** ******** ****’ prior written notice to CSG, Customer may, in its sole discretion, terminate this Agreement and the Schedules hereto
and any related statements of works and letters of authorization at any time upon the occurrence of a Change in Control (a “Change of Control Termination”). “Change of Control” means an event in which; (i) the
Customer directly or indirectly, sells, disposes of or otherwise transfers all or substantially all of its assets to an unaffiliated purchaser(s) or (ii) a Controlling Interest in Customer is sold, disposed of or otherwise transferred to one or
more persons that do not control Customer as of the Effective Date of the Agreement, including, but not limited to, any such sale, disposition or other transfer by way of a merger, consolidation or reorganization or similar transaction, in one or a
series of transactions. “Controlling Interest” shall mean (i) the ownership, direct or indirect, of more than fifty percent of the voting securities or other ownership interests of a party; or (ii) the possession, direct
or indirect, of the power to direct or cause the direction of the management or policies of a party, whether through the ownership of voting securities or other ownership interest, by contract, or otherwise. To compensate CSG for losses arising from
a Change of Control Termination prior to the natural expiration of the term of this Agreement, Customer agrees that prior to or upon the effectiveness of any such termination, and in addition to all other amounts then due and owing to CSG for the
Services and Products previously provided to Customer hereunder, Customer will pay to CSG, ** * ******** ************** *** *** *** ** * *******, ** ****** ***** ** *** ********** ****, *** ***** *** **** ********, ** **********, ** ******** **
******** *. The parties understand and agree that this provision constitutes a critical element in the economic bargained for exchange of this Agreement and that CSG would not have entered into this Agreement without the benefits and protections
hereunder. 

  

	 	(g)	In addition to the termination rights set forth in this Section 19, either party may terminate this Agreement pursuant to Section 28, and Customer may
terminate this Agreement pursuant to Section 29. 

  

	 	(h)	 Upon the termination or expiration of this Agreement or any portion thereof for any reason and the expiration or termination of any period during which
CSG is required to provide Termination Assistance with respect to such termination, all rights granted to Customer under this Agreement with respect to the terminated Product or Service will cease, and Customer will promptly; (i) remove all the
Affected Products from the Designated Environment and all of Customer’s other computer systems, storage media and other files; (ii) at Customer’s option either destroy or return to CSG the Affected Products and all copies thereof;
(iii) deliver to CSG an affidavit which certifies that Customer has complied with 

  
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these termination obligations; and (iv) pay to CSG all Undisputed fees that are due pursuant to the terminated portion of this Agreement, including, but not limited to, the fees otherwise
due and payable by Customer (including the Guaranteed Fees and Print and Mail Minimums, each as applicable), as set forth in Schedule F. For purposes of this subsection, “Affected Products” shall mean those Products which as
a result of termination of Products or Services as provided in this Section 19, Customer is no longer provided a license. During any period during which CSG is required to provide Termination Assistance, the parties agree that each shall
continue to perform their respective obligations under this Agreement. 

  

							
		 	(i)	 	(i)	 	Upon termination of the Processing Term as provided in this section, neither party shall have any further obligations under this Agreement, except for Section 2,
Section 25, Section 31, Section 35, Section 14, Customer’s obligations under Section 19(h) and CSG’s obligations under Section 19(j), Processing Termination Assistance as provided in Section 20,
Customer’s audit rights provided in Section 26, CSG’s inspection rights provided in Section 27, and either party’s obligations set forth in Sections 13 and 21 of this Agreement and any obligations that continue with respect
to the Print and Mail Term and Print and Mail Services or pursuant to the operation of Section 22. Each party agrees to execute a mutually acceptable release with respect to claims arising in connection with the Processing Services in
substantially the form attached hereto as Schedule K on the one (1) year anniversary of the effective date of termination or expiration of the Processing Term.

 

	 	(ii)	Upon termination of the Print and Mail Term as provided in this section, neither party shall have any further obligations under this Agreement, except for
Section 2, Section 25, Section 31, Section 35, Section 14, Customer’s obligations under Section 19(h) and CSG’s obligations under Section 19(j), Print and Mail Termination Assistance as provided in
Section 20, Customer’s audit rights provided in Section 26, CSG’s inspection rights provided in Section 27, and either party’s obligations set forth in Sections 13 and 21 of this Agreement and any obligations that
continue with respect to the Processing Term and Processing Services or pursuant to the operation of Section 22. Each party agrees to execute a mutually acceptable release with respect to claims arising in connection with the Print and Mail
Services in substantially the form attached hereto as Schedule K on the one (1) year anniversary of the effective date of termination or expiration of the Print and Mail Term. 

 

	 	(j)	 Except as necessary to provide or receive the Processing Termination Assistance as defined in Section 20(a) as amended pursuant to the Extended
Agreement Option Amendment and as otherwise required by applicable law, upon the expiration or earlier termination of the Processing Term, the receiving party shall destroy all of the Confidential Information of the disclosing party pertaining to
the provision of Processing Services. Notwithstanding the foregoing sentence, it is understood and acknowledged that if for any reason the Print and Mail Term extends beyond the termination of the Processing Term, the disclosing party will continue
to provide certain Confidential Information to the receiving party. During any portion of the Print and Mail Term during which the Processing Term has expired or been terminated, the receiving party shall be permitted to retain so much, but only so
much, of the disclosing party’s Confidential Information as is reasonably required to provide or receive the Print and Mail Services and Print and Mail Termination Assistance as defined in Section 20; and the receiving party shall destroy
all other such Confidential Information. Promptly following the termination or expiration of both the Processing and Print and Mail Terms and the expiration or termination of any period during which CSG is required to provide

  
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Termination Assistance with respect to such termination, the receiving party shall destroy all of the Confidential Information of the disclosing party. Any time during the Processing Term or the
Print and Mail Term, and upon the expiration or earlier termination of each such term, each receiving party shall provide, promptly upon the reasonable request of the disclosing party, a certification, executed by the receiving party’s Chief
Operations Officer, of any destruction of Confidential Information required under this Agreement. 

  

	 	(k)	If CSG terminates substantially all Processing Services as provided in this subsection (a), (b), (c) or (d), and Customer is Fully De-converted, Customer shall pay
CSG the Guaranteed Fees; provided however if (i) CSG terminates Processing Services other than as a result of Customer’s breach of its obligations pursuant to these Sections 19(a), (b), (c) or (d), or (ii) Customer terminates
Processing Services pursuant to Section 19(a) or Customer’s termination rights set forth in Sections 28 or 29 of this Agreement, then Customer shall not be required to pay the Guaranteed Fees (as defined in Schedule F). If CSG
terminates all Print and Mail Services as provided in this subsection (a), (b), (c) or (d) Customer shall pay CSG the Print and Mail Minimums; provided, however, that if (A) CSG terminates Print and Mail Services other than as a
result of Customer’s breach of its obligations pursuant to these Sections 19(a), (b), (c) or (d), or (B) Customer terminates Print and Mail Services pursuant to Section 19(a), or Customer’s termination rights set forth in
Sections 24, 28 or 29 of this Agreement, then Customer shall not be required to pay the Print and Mail Minimums (as defined in Schedule F). The parties further agree that without the certainty, consideration and terms provided in this
Section 19, neither party would have been willing to enter into this Agreement nor would CSG have been willing to provide the Products and Services at the fees set forth in the Agreement or Schedule F. 

 

	 	(l)	If a party is permitted pursuant to this Section 19 to terminate this Agreement in whole or in part, then, except as expressly set forth above in this
Section 19, the terminating party shall provide written notice of such termination to the other party and such termination shall become effective as of the date set forth in such notice (the “Termination Date”);
provided, however, in the event of a termination by CSG pursuant to subsections (a) through (d) that would effect a termination of the Processing Services or Print and Mail Services, then such Termination Date shall be a date
no earlier than the date that is *** ******* ****** ***** ******** **** following the date of such notice and the following conditions shall apply: 

  

	 	(i)	If CSG delivers a termination notice pursuant to 19(a) or 19(d), Customer shall be required to cure the breach that is the subject of the termination in advance of
provision of Termination Assistance; 

  

	 	(ii)	If CSG delivers a termination notice pursuant to Section 19(b), then Customer shall be required to promptly pay any and all Undisputed fees and expenses due and
payable hereunder; and 

  

	 	(iii)	During such *** ******* ****** ***** ******** **** period, CSG shall not be required to provide warranties or remedies under Section 7 entitled “Products,
Warranties and Remedies”. 

  

	 	(m)	 If either party delivers a notice to the other party that is notice of a circumstance or fact that could, if not resolved, result in termination of all
or a portion of this Agreement, then such notice shall expressly state that the notified party’s failure to correct such circumstance or fact could result in such termination. If such notice does not expressly discuss termination, then the
notifying party shall be required to provide further notice that does expressly discuss such termination and the notified party shall have no less than the applicable cure period specified for such circumstance or fact from its receipt of such
notice to cure such 

  
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circumstance or fact before any such termination can become effective. Notwithstanding any provision in this Agreement to the contrary, in the event that following any such notice a party intends
to terminate all or a portion of this Agreement, such party shall provide further notice of such intent to the other party, which notice shall state the basis of termination in reasonable detail, and if such basis is susceptible to cure, then the
other party shall have not less than *** **** ******** **** to address and cure the circumstance or fact that forms the basis of such termination, and if (i) such party cures such circumstances or fact within such ** *** period, or
(ii) such circumstance or fact cannot be cured within such **-*** period and such party commences a cure therefore within such **-*** period and thereafter diligently pursues such cure, then the notifying party shall not terminate this
Agreement pursuant to such notice. A party exercising its termination rights as provided in this Agreement cannot claim termination was not affected solely as a result of the terminating party not providing the foregoing *** ***) ******** ***
notice. Further, in the event a terminating party does not provide the foregoing *** ***) ******** *** notice to cure, if it has provided all other termination notices applicable under this Agreement, it may subsequently provide a *** ***) ********
*** notice of termination in accordance with this section. 

  

	 	12.	Section 20 entitled TERMINATION ASSISTANCE is deleted in its entirety and replaced with the following: 

 

	 	20.	TERMINATION ASSISTANCE. The term “Termination Assistance” shall mean reasonable termination assistance relating to the transition to another
vendor or system as further described in Schedule E. 

  

	 	(a)	Processing Termination Assistance. Upon expiration or earlier termination of the Processing Term by either party for any reason or prior to any such termination
or expiration as requested by Customer, and provided that Customer has paid CSG any and all Undisputed fees and expenses due hereunder, CSG will provide Customer reasonable Termination Assistance in connection with the Processing Services
(“Processing Termination Assistance”) for up to *** ******* ****** ***** ******** ****. Processing Termination Assistance shall be limited to the services specifically described in Schedule E under the section entitled
“Processing Termination Assistance”. The parties agree that unless extended pursuant to an amendment to this Agreement, CSG shall cease all Processing Termination Assistance when Customer is Fully De-converted. For purposes of this
Section 20, Fully De-converted shall have the same meaning as provided in Schedule F, section entitled Guaranteed Fees. 

  

	 	(b)	Print and Mail Termination Assistance. Upon expiration or earlier termination of the Print and Mail Term by either party for any reason or prior to any such
termination or expiration as requested by Customer, CSG will provide Customer reasonable Termination Assistance in connection with the Print and Mail Services (“Print and Mail Termination Assistance”) for up to *** ******* ******
****) ******** ****, provided that Customer has paid CSG any and all Undisputed fees and expenses due hereunder. Print and Mail Termination Assistance shall include such services as may be reasonably required to accomplish a transition to another
vendor, which shall include the services described in Schedule E under the section entitled “Print and Mail Termination Assistance”. 

  
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	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	13.	The first sentence of Section 23, entitled Escalation, is deleted in its entirety and replaced with the following: 

If (a) if either party believes that the other party is not assigning an adequate number of properly trained and qualified personnel
to fulfill its responsibilities under the Agreement, or (b) a disagreement regarding a disputed payment or a Custom Roadmap Change (as defined in the Amendment) is not resolved within ****** **** ******** **** of CSG’s receipt of written
notice of the disputed amount, then the parties agree that upon **** *** ******** **** notice the parties shall escalate the matter within their respective organizations to be heard on the matter and reach a resolution. 

 

	 	14.	Section 24, entitled NATURE OF RELATIONSHIP is deleted in its entirety and replaced with the following: 

 

	 	24.	EXCLUSIVITY. 

  

	 	(a)	During the term of this Agreement, the parties agree that, except as otherwise provided in this Agreement, CSG shall be Customer’s sole and exclusive provider of
the Processing Services and the Print and Mail Services (collectively, the “Exclusive Services”) for the number of Active Subscribers for which CSG currently provides Exclusive Services as of the Extended Option Date. If during the
term of this Agreement or any extension thereof, any direct broadcast satellite video subscribers receiving video services in the United States under the “Dish Network” or subsequent brand are added to Customer’s subscriber base,
other than Purchased Subscribers (as defined below), such subscribers shall have their Exclusive Services provided by CSG pursuant to the terms of this Agreement. If Customer sells, assigns or otherwise transfers Active Subscribers to a third party
that is not an Affiliate of Customer, the parties agree that CSG shall be the sole and exclusive provider of Exclusive Services for such transferred Active Subscribers. “Purchased Subscribers” shall be defined as those subscribers
purchased by Customer from a third party that is not an Affiliate of Customer and whose customer interaction management and related billing products and/or print and mail services are being provided by a third party that is not an Affiliate of
Customer at the time of such acquisition. Should Customer use Exclusive Services for Purchased Subscribers, they shall be considered Active Subscribers subject to the terms of this Agreement. For the avoidance of doubt, the exclusivity provisions of
this Agreement shall not apply with respect to Customer’s IPTV-only Subscribers (as defined below) and Customer shall not be required to use the Exclusive Services, or any other CSG Services in connection with any such Subscribers.
“IPTV-only Subscribers” shall be defined as those subscribers receiving video or Internet access services or both, solely through Internet-based transmissions, and not through or in combination with over-the-air satellite broadcast
transmissions. 

  

	 	(b)	In the event of a breach of this Section, Customer agrees to pay, in addition to all other amounts then due and owing to CSG, an amount equal to any additional amounts
that CSG would have been entitled to receive under this Agreement had Customer not breached or violated this Section, and Customer shall use its commercially reasonable efforts to cure such violation or breach as soon as is practicable. In addition,
Customer agrees to notify CSG within a commercially reasonable time of Customer’s discovery that it is not in compliance with the terms of this Section 24. Exclusivity of this Agreement. Said notice shall include the number of additional
subscribers and the date when they were acquired by Customer. Further, the parties agree that CSG shall not terminate this Agreement for a breach of this section, unless Customer has not made payment in accordance with Section 2.
(a) Payment; Offset of this Agreement within a commercially reasonable period of time. 

  
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	 	(c)	Notwithstanding anything to the contrary in subsection (a), no earlier than December 31, 2011 and no more often than once every two years thereafter, CSG and
Customer agree that at Customer’s sole and absolute discretion, Customer may request, **** ****** **** ******** ****’ written notice, that CSG and Customer use reasonable efforts to re-negotiate in good faith, the fees, services and
related functionality, as applicable, set forth in Schedule F for Print and Mail Services; provided, however, that *** ********, ** **** *****, ******** *** **** * ******* *** **** ** ***** *** *** ***** ***** *** **** ******** ******* *
******* ** * *** ******* ***** ********* ** **** ** ********** ******** ************* ******** ** *** ******* *** ************* ******** ** *** ***** **** ********* ***** ** * *****; **** **** ******* *** ** ***** ** ******* ******** ***** ***
********** **** ******* ** *** ********* ******* **** “******** *****”*: *** ***** *** ********** ********* *** ***** *** **** ********, *** ****** ** ********************* *****, *** ******* ***** **********, *** **** ** *********,
*** ******* ********** ******* *** **** ******** *** ********, *** **** ***** ********** **** **** ** ******** ** ********* ***’* ********** ** *** **** ** **** ********* ****, *** ***** *******, *** *** ********* *******; *** ***** *** *******
******** *****, ***** ********* ***** *** ** ************ ********, *********** ** *******, **** **** *** ******** **** *** ************ *** ***** ** **** ********* ** *** ** **** **** ** ******** ***** ** ******** ** ** * “*********
***”*. In the event the parties cannot agree whether the written bid is a Qualified Bid, the parties agree that they shall initiate mediation in accordance with the provisions of Section 31(c) of this Agreement to determine if the
written bid should be deemed a Qualified Bid. Customer shall bear the expense and fees related to the hiring and services of the independent mediator unless, notwithstanding such mediation, the parties cannot agree as to whether the bid in question
is a qualifying bid. In such an event, the mediator(s) shall be instructed to determine whether, in its or their judgment, such bid is a Qualifying Bid. The party against whom such question is resolved by the mediator(s) shall bear the expense and
fees related to the hiring and services of the independent mediator. Each party shall bear its own costs and expenses of participating in any such mediation, including, but not limited to, the payment of its attorney’s fees, if any.

  

	 	(d)	 ****** ******* **** ******** **** of CSG’s receipt of a Qualified Bid from Customer, CSG shall notify Customer whether CSG intends to submit a
proposal that is comparable to the Qualified Bid with respect to all Material Terms. ** *** ***** *** **** *** ******* **** ****** ** ******** ****** **** ******** ****, ******** ***** **** *** ***** ** ********* ***’* ****** ** **
********* ******** ** ***** *** **** ******** **** *** *** ******’ ******* ******* ******. ** *** ******** ******** ****** ******* **** ******** **** ** *** ****** ** ****** ** ***** **** ** ********** ** *** ********* *** **** ******* ** ***
******** *****, **** *** ***** **** ** ********** *** **** ******** **** ** ****** **** ********** ***** ** ********, ***** ***** **** ******* ***** ********* ** **** ***** ** ***** *** ***** ** **** ********* ** **** ******* ** ***** *** ****
********. **, ********* **** ************, *** ******** ** **** ** ***** **** ***** ******* ******** **** *** ******* ** *** ******** ***** ** *** ***** ** *** ********* ***, ** ** *** ******* *** ********* ************ ** ******** **** ** *********
** **** ********* **** ***** ******* ******** **** *** ******* ** *** ******** 

  
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***** ** *** ***** ** *** ********* ***, **** ******** ***** **** *** *****, **** *** *** ******’ ***** ******* ******, ** ********* ***’* ****** ** *** ********* ******** ** ***** ***
**** ******** ***** **** *********. **, ******** ** *** ********* ********, ******** ******* ** ********* ***** *** **** ******** ***** **** *********, **** *** ***** ******* *********** ********** ** ******** ** ******* ** **** ******* ** ***
******* ** *********** **** ******** ****** ** **** ** ******* ******’* ******** *** ***** *** **** ********. *******, ** *** ** ** ****** *** ********* ******** ** ***** *** **** ******** ** * ****** ** *** ***** ******** ** **** ******* **
******** “***********”, *** *********** *** ******* ** ***** *** **** ******** ** ******** ***** ** **** *** ****, ****** *** ***** *** ** *********** ** *** ********* ******** ** ***** *** **** ******** ******** ** ******* *****.

  

	 	(e)	If CSG and Customer amend the terms of this Agreement to provide Customer with the benefit ** *** ******** ***** ** *** ***** ** *** ********* *** ** ******** *** **
********** ***, Customer agrees to extend CSG’s provision of Print and Mail Services to Customer for one (1) additional year pursuant to such amended terms, but still subject to all of the provisions of this Section; provided,
however, that such extension shall not apply to the Processing Services. 

  

	 	(f)	** ******** ****** **** * ********** ********* **** * ***** ***** ******** ** * ********* ***, **** ******** ****** **** ** ********* ******* ** ******** ***** *******
** *** * ******* *************, ****** ****** **** ******** **** ** ********’* ******* ** ***’* ******* ********, **** *** ***** ********* **** ******** ** ********** ** *** ********* *** **** ******* ** *** ******** *****. ** *** ********
** ****** ** ******* **** ************* *** *** ****** *****-**** **** ******** **** ***** *** *** ** **** **-*** ****** *** ******** ******** **** *** ****** ** *** ****** ** ** ********** ** ********’* ********* ******** ** ***** *** ****
********, *** **** *** **** ** ***** *** ***** ** **** ** ****** *** ********* ** ********* ***** *** **** ******** **** “***** ****”*, ***** ***** **** ***** ** ** ***** **** ****** **** ******** **** ********* *** **** ** ****
******, **** ******** ***** ********* ***’* ****** ** *** ********* ******** ** ***** *** **** ******** *** ***** ******* *** ***** *** **** ******** ** **** ** ************ **********, *** ** *** ***** ** ******* **** *** ***** **** *** **
***** **** ***** *** ****** ***** *** ***** ****. **** ******** ********* ** *** *** ** *** ********* ******** ** ***** *** **** ******** ******** ** *** **** *************, *** ***** ** **** ********* ** ** ****** ***** ** **** *********** **
*********** **** ******; ********, *******, **** **** ******* ** *** **** ****** ***** *** *** *** ********’* ********* ******** ** ***** *** **** ******** ******** ** ******* *****, ******** ***** *** ** ********* ** *** *** **** ** ******* **
*** **** **** ******* ** ***** *** **** ********, ********* *** *** ******* **, *** ***** *** **** ******** ** ****** ***** *** **** ******* ******, ***** **** **** *** ******* **** *** ***** ** ********** **** ******** * *** ***** *** **** ********
******** ******** ** *** ** ********. 

  

	 	15.	Section 26, entitled AUDIT. 

  

	 	(a)	The first sentence is deleted in its entirety and replaced with the following: 

 No more than once in any ****** **** ***** period during the term of this Agreement and for ****** **** ****** after its termination for any reason or expiration and upon not less than ****** ****
******** **** prior written notice to CSG, and during normal business hours, Customer may conduct an audit of CSG’s records regarding Reimbursable Expenses and all other payments made by Customer to CSG to verify that Customer has paid the
correct amounts during the preceding ******** **** ***** ******. 

  
 A - 14

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(b)	The last sentence is deleted in its entirety and replaced with the following: 

 It is understood and agreed that amounts payable pursuant to this Section 26 shall not be included under the Cap. 
  

	 	16.	Section 27 entitled INSPECTION, the first sentence is deleted in its entirety and replaced with the following: 

 

	 	(a)	No more than once in any ****** **** ***** ****** during the term of this Agreement and for ****** **** ****** after its termination or expiration for any reason, CSG
or its representative (who shall execute a confidentiality agreement with Customer, in form reasonably acceptable to Customer) may, upon not less than ****** **** ******** **** prior written notice to Customer, and during normal business hours,
inspect the files, computer processors, equipment and facilities of Customer that are relevant to this Agreement during Customer’s normal business hours for the sole purpose of verifying Customer’s compliance with this Agreement.

  

	 	(b)	The following shall be added: 

It is understood and agreed that amounts payable pursuant to this Section 27 shall not be included under the Cap. 

 

	 	17.	Section 31, entitled APPLICABLE LAW, INJUNCTIVE RELIEF, MEDIATION, subsection (b) is deleted in its entirety and replaced with the following:

  

	 	(b)	Injunctive Relief. In the event Customer applies for and receives injunctive relief obligating CSG to continue providing any Products, Services, or Deliverables
beyond the termination of this Agreement, Customer shall **** * **** *** ** ****** ***** ** *** *** ******* ******* ******* ******** ** ******** ***** **** ********* *** *** *** **** ****** *** *** ***** ******, **, ** *** **** **** **** **** **
****** ** **** **** ****** **** ****** ***** *** ******** ****** **** *** ******* ** ******** **, **** *** *** **** ****** ******-***** ******, ********** ** **** *** ****** ** ****** ******** ******** *** ******** ** ******* ********, ******** **
************ beyond termination. 

  

	 	18.	Section 31, entitled APPLICABLE LAW, INJUNCTIVE RELIEF, MEDIATION, the first sentence of subsection (c) is deleted in its entirety and replaced with the
following: 

  

	 	(c)	Any disputes arising under Sections 2(b) or 24(c) of this Agreement that is not resolved by the escalation procedures set forth in Section 23, the parties agree
that they will then attempt to resolve such dispute by submitting such dispute to neutral, non-binding mediation. 

  
 A - 15

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	19.	Exhibit A-1, Section 7, entitled ANNUAL SUPPORT HOURS (“ASH”), subsection (a) shall be deleted in its entirety and replaced with the following:

  

	 	(a)	During the Processing Term, CSG shall make available to Customer four thousand (4,000) ASH hours per month as part of the Monthly Active Subscriber Charge. Any
unused ASH will be lost and Customer shall not be entitled to a refund of fees or credit in hours for any subsequent month. 

  

	 	20.	Reserved. 

  

	 	21.	Upon completion of migration of Active Subscribers to ACP, the following amendments to the Agreement shall become effective: 

 

	 	(a)	Schedule A, under Additional Services, CSG Smartlink®, shall be deleted and replaced with CSG Smartlink BOS®. 

 

	 	(b)	 Schedule A-5, entitled Additional Services, the first paragraph providing the description for CSG Smartlink® shall be deleted in its entirety and replaced with the following: 

CSG SmartLink® BOS. CSG SmartLink BOS is an upstream XML interface that enables Customer to integrate its applications to ACP. The
interface utilizes business logic technology to route transactions, make business decisions based on input and response data, and helps to expedite requests and responses. Message based XML is used for communicating upstream from Customer’s
application to ACP. The data communications method for the CSG SmartLink BOS interface is TCP/IP. Customer can use either CSG’s External Integration Protocol (EIP) or HTTP to organize request and reply records on the TCP/IP data stream. CSG
provides Customer with the CSG SmartLink BOS Interface Developers Guide and the XML schemas for the business functions supported by the interface. XML requests sent by Customer must use the schemas as supplied by CSG and validate successfully
against those schemas. 
  

	 	(c)	Upon commencement of Customer’s migration to ACP, CSG shall provide to Customer SmartLink® BOS capacity of up to ***** ******* ***** ************ *** ******
(“Base Transaction Volume”) at no additional cost to Customer as a replacement for current Cycle E SmartLink volumes. However, if Customer exceeds or is projected to exceed an amount greater than ****** ******* ***** of the Transaction
Volume whichever is greater (“Excess Transaction Volume”) in a ****** **** *** ******, then CSG shall use reasonable efforts to provide Customer with prior written notice, which may be provided via e-mail, stating the amount of the Excess
Transaction Volume and any estimated costs to be incurred to support such Excess Transaction Volume. Upon provision of the foregoing notice, CSG and Customer shall execute a Statement of Work and necessary amendments which shall include, but
not be limited to, commercially reasonable amounts for hardware, software, related maintenance, and resources necessary for operating, maintaining, developing, supporting and testing the environment and the amount of additional SmartLink® BOS
capacity, presented as transactions per second, Customer is purchasing. Transaction Volume shall mean the Base Transaction Volume plus any additional transactions per second provided pursuant to any subsequently executed Statements of Work.

  
 A - 16

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Customer agrees to notify CSG by the ***** ***** ******** *** of
each calendar month in writing of its estimated Transaction Volume whichever is greater for the subsequent ****** **** ******** **** in order for CSG to support any material increase in Transaction Volume. Customer acknowledges that failure to
provide a reasonable estimate of Transaction Volume or purchase additional SmartLink® BOS capacity could have an
impact on the response time of the system. 
  

	 	22.	On the ***** *** of the calendar month following the Extended Option Date, the following amendments to Schedule F shall become effective: 

 

	 	(a)	All occurrences of the term “******* ********** ***” that occur in Schedule A, including all Exhibits thereto, and Schedule F shall be deleted
and replaced with the term “******* ****** ********** ******.” 

  

	 	(b)	Schedule F, CSG SERVICES, Section I.B entitled GUARANTEED FEES, is deleted in its entirety and replaced with the following: 

 

	 	B.	********** **** 

 *** ********
** **** *********, “***** **-*********” ***** **** ******** ** *** ********* ***** ***’* ******** *** ******** ** ***** *******-******* ******** *** ****** *********** *** ** ******** ******** *** **** **** ***’* ******.
*** ******** ** *************, ***** **-********* ***** ******* *** *** **** *** ** *** ******** ***** ****-**** **-**** ******, *** ***** ******** **** ** ******* ********** ***** ******* *.*.*.* ***** *** ********, *** **** *** **** *** **
********** **** *** ********** ** ******** ***** **** ******** ** * ********* ****** ***** **** *** ***** ** *** ****** *** *** ********* ** ***** *** **** ********. 
 ****** *** ********** ****, **** ***** ******** ***** ** *********** *** ****** *** *** ******* ****** ********** ****** *** ******** *** ******** ******** ****** **** ***** *** ***** ** **** ******** *
**** “******* ****** ********** ******”*. *** ******* **** ******** ****** **** *** ******* ****** ********** ****** ** ** ******** ********* ***** **** ******* ******* ******* ** ********** ********, *** *** ********** ****.

 ******** ************ *** ****** **** *** **** ******** ** **** ******* *.*. ******** ********** ****, ****
“********** ****”* *** ***** **** * ********** ********** ** *** ****** ******* **** *** ***** ****** ** *** **** ** **** ** ******* *** ****** ** ******** ************ ** **** *********. ******** ************ *** ****** ****,
******* *** ********* ** ******* ******** ** *** *********** *** ***** ** **** ********* *** ******** *-* *** *-* ** **********, *** ***** **** **** ********* ** ******* *** ******** *** ******** ** *** **** *** ***** ** *** *********, *********,
*** *** ******* **, **** ******** *. ***** **** *** *********, ******** ****** ****, ****** ** ********* ******** ** *** *********, **** ******** ***** ***** **-*********, *** ** ******** ** *** ***** ********** ******* **** *** *** ***** ** ***,
******** **** *** ** ***, ** * ******** ************** *** *** *** ** * *******, *** *********: *** *** ****, ****, **** *** **** ******** ***** *** ******* ******* ****** ** *** ******* 

  
 A - 17

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 
****** ********** ****** *** ******** *** ******** **** ***** **** ******* ******* *** *** ** ****; *** *** **** *** **** ******** *****’ *******-**** ******* ***** ** *** ******* ******
********** ****** **** ***** **** ******* **** **** ** *** *** ** ****; *** *** ******** **** **** *** *** ********* ********** ****, ***** ******* ***** ** *** ******* ****** ********** ****** **** ***** **** ******* ******* *** ********* ** ***
********** **** ** ****** ***** *** **** ** *********** ** ******. *** ******** ** *********** *** ********** ****, ** *** ***** ******** *** **** **** ****** ******* ***,***,**** ****** ***********, ******** ****** **** *** ****** ** ******
*********** ***** *** ** **** **** ****** ******* ***,***,****. *********, ** *** ***** ** *********** ** *** ********** ******** ** *** ***** ******** ***** ******* *** ** ** ******** ***** ******* *****, ******** ***** *** ** *** ** *
************** *** *** *** ** * *******, *** ********** ****. *** *** ********* ** *****, ********** **** ***** ** ********** ** ** *** **** ** *********** ******* *** ********* ********** ****. 

 

	 	(c)	Schedule F, CSG SERVICES, Section I.A. entitled ******* ********** *** *** ***-***** ***** *** ***-***** ****-***** **** ******** ***** ******** ** ** ***
******* ********** **** shall be deleted in its entirety and replaced with the following: 

  

	 	A.	******* ****** ********** ****** *** ***-***** ***** *** ***-***** ****-***** **** ******** **** ****** *********** 

 

													
	Description of Item/Unit of Measure	  	Frequency	 	  	2011 Fees	 	  	2012 Fees	 
	 ******* ****** ***********
	  				  				  			
	 ¡   **,***,*** ** **,***,*** **** ******
***********
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  
	 ¡   **,***,*** ** **,***,*** **** ******
***********
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  
	 ¡   **,***,*** ** **,***,*** **** ******
***********
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  
	 ¡   **,***,*** ** **,***,*** **** ******
***********
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  
	 ¡   **,***,*** ** **,***,*** **** ******
***********
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  
	 ¡   **,***,*** ** **,***,*** **** ******
***********
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  
	 ¡   **,***,*** ** **,***,*** **** ******
***********.
	  	 	*******	  	  	 	**.****	  	  	 	**.****	  

 **** *: ***
******* ****** ********** ****** *****, ** *** ***** ** *** ***** *****, *** ******** ** ** ********** *** *** ***********. *** *******, ** ******** *** **,***,*** ****** *********** ** *** ******* ******* ***** *** ******** **** ****, *** *******
****** ********** ****** ** *** **,***,*** ****** *********** ***** ** **.**** *** ****** **********. 
 **** *: ***
******* ****** ********** ****** ***** ** ********** *** * ***** ** ****** ******* ***,***,**** ** ******** ******* ***,***,**** ******* ****** ***********. ****** ********’* ******* ****** ********** ***** **** ***** ****** *******
***,***,**** ******* ****** *********** *** * ****** ** 

  
 A - 18

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 
***** *** *********** ******* ****** ** *** **** ****** *** ********** ****, ******** ****** ** ******** ** *** *** *** ******* ****** ********** ****** ** ****** ***** **** ****** *******
***,***,**** ******* ****** *********** ******* *** *** ** *** ********** ****. ** *** *****, ***** *** ***** **** ****** ******* ***,***,**** ******* ****** *********** ********* ***** ******** ***** *** “**** *******” ***** ** **********
***** *** ** * **** ** * ******* ** **** *********** ** * ***** ***** **** ** *** ** ********* ** ******** ****** **** *** ********** * ****** ** ******* ** ******* ** ******* ***, ********* ** ******* ****** *********** ** *** ****** ****** **
******** ** ****** *** ****** ** ****** *********** ********* ***** ******** ***** *** “**** *******” ** ********** ***** ****** ******** ******* ***,***,**** *** * ****** ** ***** *** *********** ******* ****** *** ******* ******* ***
***** ** **-********* *** ******* ****** ********** ****** *** ******** *** ********, *** ** *** ***** ****** ******** **** ***** ****** ******* ***,***,**** ******* ****** *********** ******** ***** ******** ** *** *** *** ******* ****** **********
****** ** ****** ***** **** ****** ******* ***,***,**** ******* ****** *********** ***** *** ******* ******* ** ********* **** *** ****. 
 **** *: ******* *- ******** ** **** ** *** ********* ***** ***** ** *** ******* ****** ********** ******. 
  

	 	(d)	Note 3 in Schedule F, Section I.C under CSG SERVICES, shall be deleted in its entirety and replaced with the following: 

 

	 	3.	*** ***** **** ********* ** ******** **** ******** **,**** ******* *** ***** ******** ** *** ***** *** ***** ** ******* * ** ******* *-* ** **** **********.

  

	 	(e)	Upon commencement of migration of Active Subscribers to ACP, the following Section shall be added as II.D, entitled CSG SmartLink BOS to Schedule F:

 **. *. *** ********* *** 
 ** *** ***** ********’* ************ *** ****** ****** ****** ******* ***** ** *** *********** ******, **** *** ***** *** ********** ******* ** ******* ******** **** ***** ******* ******, ***** ***
** ******** *** *-****, ******* *** ****** ** *** ****** *********** ****** *** *** ********* ***** ** ** ******** ** ******* **** ****** *********** ****** **** *** *** ******** ***** ******* * ********* ** **** *** ***** ***** *******, *** *** **
******* **, ************ ********** ******* *** ********, ********, ******* ***********, *** ********* ********* *** *********, ***********, **********, ********** *** ******* *** *********** *** *** ****** ** ********** ********** *** ********,
********* ** ************ *** ******, ******** ** **********. 
  

	 	(f)	Upon completion of migration of Active Subscribers to ACP, CSG Smartlink in Schedule F, Section II. C under CSG SERVICES shall be deleted in its entirety and any other
references in Schedule F to CSG Smartlink shall be replaced with CSG SmartLink BOS. 

  
 A - 19

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(g)	The ****** ***** *** **** ******* table listed in Schedule F, Section III.A under CSG SERVICES shall be amended by adding the following:

  

					
	Year	  	****** ***** ***
**** *******	 
	 ****
	  	 	***,***,***.**	  
	 ****
	  	 	***,***,***.**	  
	 ****
	  	 	***,***,***.**	  

  

	 	(h)	Any references to Section 19(f) in the Print and Mail Minimums listed in Schedule F, Section III.A under CSG SERVICES shall be deleted. 

 

	 	(i)	*** **** ******* ******* ******* ***, ****** ** ******** *, ******* ***.* ***** *** ******** ***** *** ** ******** ** ******** ** * ******** *******, ******* **** **
****** ****** ******** *, ******* *.* ******* ** ******** *** ******** ******** ** *** ******* ****** ********** ******. *********, ******* ***.* ***** *** ******** ***** ** ******* ** *** ******** *** ******** **** “********” *** *******
*.* ***** *** ******** ***** ** ******** ** ****** *** *********: 

  

	 	**.	**** ******* ******* ******* *** **** ** ** *** *** ******* ********* 

  

	 	***	*** ******** ******* ******* ******* ***, ****** ** ******** *, ******* ***.*.* ***** *** ******** ***** *** ** ******** ** ******** ** * ******** *******, ******* ****
** ****** ****** ******** *, ******* *.* ******* ** ******** *** ******** ******** ** *** ******* ****** ********** ******. *********, ******* ***.*.* ***** *** ******** ***** ** ******* ** *** ******** *** ******* *.* ***** *** ******** ***** **
******** ** ****** *** *********: 

  

	 	**.	******** ******* ******* ******* ***. ***** ** ******* ***.* ***** *** ******** *** ******** **** **** **** ** ****** **********. 

 

	 	***	*** *** ******/*** **** ****** ******* ***** ****, ****** ** ******** *, ******* *.* ***** *** ******** ***** ** ******* ** *** ******** *** ******** **** ***
*********: 

  

									
	*********** ** ****/**** ** *******	  	*********	 	  	***	 
	 3.****** ******* ***** ***** **** ******, *** *****
	  	 	*** *******	  	  	 	***.**	  

  

	 	(l)	CSG shall make available to Customer * ****** ** *** ******* ***** ******* ******** ******* ***,***,**** ** ** **** ** ******** ********** *** ******** ******** ***
********* ****** ** ********* * *** * ** *** ******** **** *** ** *********. *** ****** **** *** ** ********* *** *** ******* ** ******* ******** *** **** ********* *** ******** ** ** ****** ***** *** ***** *** ** ********** ** ********. CSG and
Customer shall mutually agree in a separately executed Statement of Work or amendment(s), which agreement shall not be unreasonably withheld, conditioned or delayed by CSG, upon the products that Customer will purchase **** **** ****** *** ***
******* *******. CSG shall use commercially reasonable efforts to inform Customer of the outstanding balance ** **** ****** ** * ******** ********* *****. 

  
 A - 20

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	23.	Upon execution of the CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT, with an Effective Date of January 1, 2010, in accordance with Note 3 in Schedule F,
Section I.A under CSG LICENSED PRODUCTS, ******** ****** ** *** *** **,***,***.** *** ******** ******* *** *********** **** *** ****** *********** ** ****** ** **,***,*** *** **** **** **,***,***, *** **** *** ********** *******. **** ********* **
**** *********, ** *** ***** ******** *** **** **** ******* ** **,***,***.** *** **** ********** *******, *** ***** ***** **** ******* *** **** ********** ******* ** * ****** ******* ******* ******** ***** *** ****** ** *********.

  

	 	24.	The timeframes and deliverables provided in this Amendment are contingent upon Customer providing, input, feedback and participation in connection with the Custom
Roadmap and CSG’s related development work prior to execution of this Amendment. 

  

	 	25.	Upon execution of this Amendment, the parties agree the following shall occur and become effective: 

*** *** ******** ***** ******** ***** **** *** ********* ***** *** ******** ** ******* ** *** *** **** ***** ***** ******* ** **** ****
******-**** **** ****** **** ********* ** **** ********* *** ** ***** **** ******** **, ****. ** *** ***** ******** *** ******* ********* *** ***** *** ****** *********** ** *** ** ******** **, ****, *** ****** ** ****** *** **** ** ********* ***
************ ** ***** * ** ***** **, ****; ********, *******, **** ** ******** ** *** ***** ******** ** ** ***** **, **** *** ** ***’* ******* ** ******* ******** ********* *** ****** ******* *********** ** ******** ********’* ********* **
***, **** *** ******** ***** **** *** ***** ** ********* *** ********** ******** *** **** ********* ** ** ******** ******* **** ******* ****** ** ***, ***** ****** ***** ***** *** ********* **** ** **** ***********, *** **** *** **** *********** **
********* **** ****** ** ********’* *******, *** **** ******* *********** ********** ** ********** **** *** ********** ******** ** ********** **** ******* **, *** *** **** ******** ** ******* ************ ** ***** * ***** ******* **, ****, ****
** ********** ********* *** ******** ** ***** ******* ** ******* ******* ******, *** ***** ****** *** **** ** ************ ** ***** * ******* *** *** ** *** ********** **** ** ****** ******** ** ********** **** *********, ***** ******** ***** *** **
******** ** *** *** ********** **** *** ******* ** ******** ** ** ********** **** * *********** ***** **** *******; *******, ** ***** **** ** ********** ** *** ****** **** ***** *** ******** ** ***** **-********* ** * ****** ** ***’* ******* **
*** *** ** *** ********** ****, *** **** ** ** *** **** ** ********’* ******* ****** ** *** ** ********** **** ****** *** ** **** ******* **, ********’* *********** ***** ******* **. *********** ***** ********* *** **** ** ******* ***** **
******. *** ******* ***** **** *** ****** ******** ** ******* ****, ***** *** **** ** **** ******* ** ***** ** ********’* **** *** ********* ****** *** ***’* ********* ** ******* ******** ** *** ** ******** ** **** ******** *. *** *******
***** **** ** *** ***** ** *** ********* *** ***** *** *** ** ******** ** **** *** ******** ************* ** ************ ** ***** *, ***** **** *********** ******** ** *** ** *** ****** ****** ** ******** ** ** ****** ** ** *** ******* ******** **
* ********* ** ****. 
  

	 	26.	 ******* ** ********** 25 *****, *** ******* ***** *** ********* **** ***** * ***** *** ** ********* ***** ******** **, ****, ********* ******** ****
******* ** ***’* *** 

  
 A - 21

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	 
******** ***, **** ********** ********* *** ***** *, *** ********* **** ** ******** **** **** *** ********** ** ***’* ************** ******* ****** ** *** ****** **** ** **** ********
********* ****** ********* *** ** *** ****** ******* *** *** ******** * *** ******** ** ***** ** ******* *** ******** **** ***’* ******** ********** ******** ** ***. *************** *** ********** ********* ** *** ********* ********, ****** ***
****** ****** ***** ******** *** *********** ** **** *** *** ***, *** ********** ** *** *****, ** **********, ** ****** ** ***** ** **** *** *** *** *** ********’* ******** ** *** *** *** ******* ******** *** ******** ***** ****** ** ******,
*** **** ******** *** ******** ***** ******** ** ** ****** ** ** ******** ****** *** ******* ** *** ***** “********” *** “********” ** **** ** *** ********* ** *******. 

 

	 	27.	Exhibit A-1, Section 9 entitled MIPS Calculation of the Agreement shall be deleted in its entirety and replaced with the following : 

 

	 	9.	MIPS Calculation. Customer agrees to pay CSG for the MIPS provided by CSG under this Agreement in accordance with the fees set forth in Schedule F. By the ******
***** ****** *** ** **** ******** ***** CSG will notify Customer in writing of the MIPS provided for the following *** ******* *** ****** ***** ******** ****. The MIPS provided to Customer by CSG shall include a total number of MIPS based on:
(a) the MIPS Base (defined below); (b) the number of additional MIPS provided by CSG for system enhancements and/or software releases; and (c) the number of MIPS purchased by Customer. “MIPS Base” shall mean ******** *****
*** ***.** **** *** *** ******* ******** ****,**** ****** *********** (as defined in Schedule F) per *****. In the event Customer wishes to purchase additional MIPS in accordance with paragraph (c) above, Customer shall pay the fee set forth in
Schedule F of the Agreement. 

 IN WITNESS WHEREOF Customer has caused this Amendment to be executed by its
duly authorized representatives. 
  

			
	DISH NETWORK, L.L.C. (“CUSTOMER”)
		
	By:	 	 /s/ Michael McClaskey

		
	Name:	 	 Michael McClaskey

		
	Title:	 	 CIO

 ACKNOWLEDGED AND AGREED: 
  

			
	CSG SYSTEMS, INC. (“CSG”)
		
	By:	 	 /s/ Joseph T. Ruble

		
	Name:	 	 Joseph T. Ruble

		
	Title:	 	 General Counsel

  
 A - 22

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 ATTACHMENT B 

****** ******* 
  

	1.	**********: ** ********** *** ******** *********, *** ******* **** *********** ** ******* *** ********* *********** **********: 

 

	 	(a)	******* ******* ***** * *********** ******** *** ************ **** ***, ***** *********** ******** *** ************ *** ******** *****: 

 

	 	(i)	*********** ** ******* ** *** *** ********-******** ************* ******** ** *** ** ** *** ******** ****** **** ** ******** ** ******** * *** ******** * *** ** ****
******** ** ******* ******* ** ****** ********* ** *** *******. 

  

	 	(ii)	*********** *** ****** *** ******** *** ************* ** ******* ******** *****. 

 

	 	(iii)	******* **** *************** ******* ** ******* ******** ************* ******* ** ******** ******** *************. 

 

	 	(b)	******* ********’* ********** ******** ** *** *** ****** **** ****: 

  

	 	(i)	******* ******* *********** ******. 

  

	 	(ii)	******** ******* ******** *** ********* ******** ************. 

  

	 	(iii)	********* ********** ****/******** *********** *** ********** ***********. 

 

	 	(iv)	******** “***** *** *******” *******. 

  

	 	(v)	******* ****** ******** ****** ** ********** *** **** *****. 

  

	 	(vi)	***, **** *** ******** *** **** *********. 

  

	 	(c)	****** *** ******** ********** *** ******* ********* ************: 

  

	 	(i)	******* *** *********** ************ ** *********. 

  

	 	(d)	****: ******* **** ** ********* *****: 

  

	 	(i)	*** ********* **** **** ** ******** ** ********* ** *** ******* ******* *********** ********: 

 

	 	A.	****** ******** *****: *** ******** ****-********* ******* *****. 

  

	 	B.	****: *** ******** ******** *** ***** **** ***’* ********* *** *** *** ***’*. 

 

	 	C.	******** ******: ****** **** **** ******** ** *** ****** **** ****. 

  

	 	D.	******** ***** ** ********: *** ******** ******** ***** ** ********. 

  

	 	E.	********* *********: ******** ** ********** *********. 

  

	 	(ii)	*** ********** ** *** ********* **** **** ******* *********** ** ***’* *********** ****: 

 

	 	A.	****** ********** *****: ****** ** **** ********* ********** ***** ****** ***** *. 

 

	 	B.	************* ** *** **** *********: ******* ** *** ******* ********** ** * ********** *** ***** ********. 

 

	 	C.	****** ****** ******: ****** *** **** ***** **** ********** ****** ****** *** ***** *** **********. 

 

	 	D.	******* ************* ** ******* *** *** ***: ***** *********** **** ***** **** **** * ******* ******** ********** ******* ****** ****. 

 

	 	E.	******* ********** **********: ****** ******* *** ********** ***** *** ******* **** ******* ********** *******. 

 

	2.	****** ******* ***********: 

  

	 	(a)	** ******* **** ********* **** ** ********* ***** ******** ********* ** ********. 

 

	 	(b)	**** **** *************** *** *** ********* **** ** **** ** ********. 

  

	 	(c)	*** *********** ** ********’* ********** *********** ** ********** ********** **** *** *********** ** **** *********** ** ** *** ********* ****.

  
 A - 23

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(d)	*** *********** ** ***’* *** ******** ** ********** ********** **** *** *********** ** ******** ** ** *** ********* ****. 

 

	3.	*** ****************: 

  

	 	(a)	******* ** **** **** *** *** ********* **** **** ******** *** ** ** ******-**** **** ****** ** * ******* ************** ******* *** ****: 

 

	 	(i)	******* *** ************** ******* ********* ******* ******** *** ********, ******** ********, ***** **********, *** *********. 

 

	 	(ii)	******* ******* *****. 

  

	 	(iii)	******* ******* ******* **********. 

  

	 	(iv)	****** *** ******** ******* ******* ****** *******. 

  

	 	(v)	******** ******** ***** *** ******** **** ***********. 

  

	 	(vi)	*********** ** ******** *** ***** ********. 

  

	 	(vii)	******* ****** ****** ******* ** ********. 

  

	 	(b)	******* ** **** **** *** *** **** **** ******** ** * **** ** ******-**** **** ******* *********** *** ** ** ******-**** **** ****** ** * ************** ******* ***
****: 

  

	 	(i)	******** ********** ** ********* ******* ************. 

  

	 	(ii)	********* ************* ************. 

  

	 	(iii)	********* ********* ******* ************. 

  

	 	(c)	******* ** **** **** ***** *** **** **** ********* ** * **** ** ****** **** ******* *********** *** ** ** ******-**** **** ****** ** * *******************
*“***”* **** ***** ****: 

  

	 	(i)	******** *** ******* ************* ** ******** *** ********’* ******** *** ********** ******* *** ********** ***********. 

 

	 	(ii)	****** **** ****** *** ********** ** ********’* *** ***********. 

  

	 	(iii)	****** ****** **** ************** *** *** ********* 

  

	 	(iv)	****** *********** ********** *** *** ********** 

  

	 	(v)	****** ** *** ****** **** ********** ***** ** ********** ********* 

  

	 	(vi)	****, ******** *** ******* ********** 

  

	 	(d)	******* ** **** **** ***** *** **** **** ********* ** * **** ** ****** **** ******* *********** *** ** ** ******-**** **** ****** * ******** **** ***** ****:

  

	 	(i)	***** *** ********’* ****** ******** *** ***, ***** ***** *** ****** ******* **** *********. 

 

	 	(ii)	*** ******** ***** ******* **: 

  

	 	A.	********** ******* ******** ** ****** 

  

	 	B.	**** ****** ******** ******** **-** ****** 

  

	 	C.	******* ******** *** ************ ********** ** ********* ***** ****-*** ******, *** *** ******* *********** ** **** *** *-* ***** ****-*** ******, *** *** *******
******* ****** **-* ***** ****** ********* ** ** ****** ** **-** ****** *** ***** *********** ********* ******* ***** **** ******** ********** *****-**** ******. 

 

	 	D.	********* ******** ******** *** ************ ** ****** 

  

	 	(e)	*** ********* ******** **** *“***”*, ******* ********’* *** ** *** ****: 

 

	 	(i)	******* ********** ******* ******* ** ********. 

  

	 	(ii)	****** ******** ********** ** ******* ********’* *** ********. 

  

	 	(iii)	**** **** ******** *** ******** *** ***** ** ********* ******** ********* ****** ********** **********. 

 

	 	(iv)	******* ******** ******* ***** ************** *** ********. 

  

	4.	******** ****************: 

  
 A - 24

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	(a)	****** *** ***** ***** *******, **********, ****** ******, ******* *** ********** ******* ** ********** *** ******** ** ******* ** ************ ***’* *** ********.

  

	 	(b)	******* ******** ******* ******** *** ************ ********* ** ********* *************, ******** ****** *********. 

 

	 	(c)	****** ********* ** ** ********* ** ******* *** **************, ***** ******** ********** ** ** ********* *******, ******* *******, ******** ******* ****** *** *****
******* ****** ******* ** *********. 

  

	 	(d)	****** ******* ****** ******** *** ******* ******* **** ***** **********. 

  

	 	(e)	****** ******* ********. 

  

	 	(f)	******** *********** ******** ********, ********* *** ********. 

  

	 	(g)	******* **** ********* ** ****** *** ******* *** ************ ** *** ************* ** * ****** ******. 

 

	 	(h)	******** *** ******** ******* ** ******** ******** ******* *** **********. 

 

	 	(i)	******** ****** *************** *** ******* ******* ******* ********* *** ******. 

 

	 	(j)	******* ******* ************. 

  

	 	(k)	******* ************ *** ********* ********. 

  

	 	(l)	******* **** ********* ** ********* ***. 

  

	 	(m)	******* ******** ********* ** **** *** **************** *** *** ****** ******* ***********. 

 

	5.	*********: 

  

					
	(a)	  	  ************ ****:	  	*** ******** ****** ****
			
	(b)	  	  ********* ********** ****:	  	********* ********* ******* ******** **** ** ******-
			
		  		  	**** **** ****** ***** *** ************ ****

  

	6.	****** ******* *****: 

  

	 	(a)	******* ** ***-******** ***** *** *****: 

  

	 	(i)	*** ***** ******** ** **** **********, ******* ** *** ********** ******** ** ****** *** *** ***** **** *** ****** ******* *********** *** ******** ********** ***
**************** ********** ** *** ******* ******** “******** ****************.” 

  

	 	(ii)	*** *********** ***** ********* *** *** ******** ** *** ***** ****** ** ******** * *** ******** *. 

 

	 	(iii)	*** ********** ** ***’* ********** ** ******* *. *** *** *** ****. *** *********** ***** *** ********* ** *** *** ** ********** *** ****** *** ****** *******
*********** **.*., ****** ******* *********** ****** **** *** ** ******* ** ******** *** ******** ** **** ** ***. 

  

	 	(iv)	*** ******, **** ** *** ***** *** *** ******* ********* ************ **** **** ********** ******** ** ***** *, ***** *** ********** ** * *** ******* ****** ***** **
******* **, **** *** ****** **** **** ******** ***** *** ******** *** ************ ******** ** *** ****** ******* *********** **** ** ********* ** **** ****** ******* *** ******** * ******, **** **** ************ ***** ** ******** ** ** **********
**** ** ********. 

  

	 	(b)	******* ** ******** ***** *** *****: 

 ********* ********* ******** 
  

	 	(i)	*** ********* *** ******** ** *** *** ********* *** **** ********** ** ******** * *** ********. 

 

	 	(ii)	*** *** ******** ********* ********* *** ******** ****** **** **** ** *********** **** **** ***** * *** ***, *** *** **** ******** *** ***** ***** ******** *** ****

  
 A - 25

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	 	 
******. ** ** *********** **** *** ************** **** **** **** ***** **** *******, ** *******, * ***** ******* ***** ******** ** ********* ***** **** ************** **** * ****** **** **** ***
*** ******* ***** **** *** **** ******** ********** ** *** **** ** ******** *** ******* *** *** ** ***. *** ********** *** ************ ********* ** **** ****** ******* *** *********** **** ******** ******* *** **************** ** *** ***** *****.

  

	 	(iii)	******* ** **** ********, ******* * ** ******* *-* ** *** ********* *** ******* * ** ******* *-* ** *** *** ****** ********** ********** ****** ********* ******* ****
******* *** *** ******** ********* ******** *, ****, *** *** ******** ********* ***** ******* *, **** *** ***** ** *** ******** ****** ****. 

  

	 	(c)	*** ******* ***** **** *** ****** ******* ***** ********** ****** *** ***** **** *** ********* ********** ***********: 

 

	 	(i)	********-******** ******* *** ********* ** *** ***** ** *** ****** ******* *********** **** ***** ** ******* ** ****** ******* *********** *********** **** *** ***
********* ** **** ****** *******, *** ******* ****** *** ************* *** *** ************ ** *** ******** ** ****** *********** ***** *** *** ****** ** ********** **** ** ***** ******** ** * ******** *********, ***, ** *** ** ***, ***** **** **
****** *** ****** ** * **** *** ********* ***** ******* *** *** ******** ***** ** *** ***** *** ***** ** ******** * ** *** *********. 

  

	 	(ii)	*** *** ******** ********* ********* *** ******** ****** **** **** ** *********** **** **** ***** * *** ***, *** *** **** ******** *** ***** ***** ******** *** ****
******. ** ** *********** **** *** ************** **** **** **** ***** **** *******, ** *******, * ***** ******* ***** ******** ** ********* ***** **** ************** **** * ****** **** **** *** *** ******* ***** **** *** **** ******** ********** **
*** **** ** ******** *** ******* *** *** ** ***. *** ********** *** ************ ********* ** **** ****** ******* *** *********** **** ******** ******* *** **************** ** *** ***** *****. 

  
 A - 26

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Schedule 1 
 ** *** 
 ****** ******* 

 

					
	******* **********	  	
	***	  		  	
		  	********	  	***
		  	********	  	*** *** ******
		  	********	  	*** ***** **- ****** ******
		  	********	  	*** ****** ***** ****
		  	********	  	********* *** ********* ** *** ***********
		  	********	  	*** **** ****
		  	********	  	*********** **** **** ********
		  	********	  	*** *** ******** *******
		  	********	  	*** ************ ** ******* *** ***********
		  	********	  	*** ****** *************
		  	********	  	*** ******
		  	********	  	***- ***** ***********
		  	********	  	*** ************ ** ***** *** ********
		  	********	  	***-***, ***********, *** ***** ** ****
		  	********	  	******** *** ** **** ******
		  	********	  	********** ***
		  	********	  	*** ************ ****** ***************
		  	********	  	*** ****** *************
		  	********	  	***- ************ **** **** *** ***********
		  	********	  	************
		  	********	  	*** ** **** ****** ***** ***
		  	********	  	*** ******* ** *****
		  	********	  	**** **** ********** ** ******* ****
		  	********	  	******* *******
		  	********	  	******* ********** **** *** **********
		  	********	  	****** ***** ***** *** * **** ***** *******
		  	********	  	****** ***** *** ********** **** ****
		  	********	  	********** ** **** *** ***
		  	********	  	****** ***** ****- ***** *** ****
		  	********	  	*** ****** ***********
		  	********	  	*** ******* ***********
		  	********	  	**** *************
		  	********	  	** ***** ********
		  	********	  	******* ******* ***
		  	********	  	*** ** ** ***** ****
		  	********	  	**** *** ******** *** ************ **********
		  	********	  	**** ** ******

  
 A - 27

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
		  	********
 ********

********
	  	 **** *** *******
 *** **
****** ************ ****** ******
 ********** *** ******/********** *******

		
	******* **********	  	
	******* *********	  	
		  	********	  	** ****** *****
		  	********	  	 ** ******** ******** *******

******* ********* ***** ****** **********

		
	******* * **********	  	
	**** ***********	  	
		  	********	  	****** ***-***
		  	********	  	*** ******* ****** ********* ** *******
		  	********	  	****** ** **** ******* *****
		  	********	  	************ ********
		  	********	  	****-*** *** **** **********-*** * ****-*** ***** **** *******
		  	********	  	****-*** ****** ** **** *****
		  	********
 ********

********
 ********

********
 ********

*********
 ********

********
 ********

********
 ********

********
 ********
	  	 ** ********** ****** *********
 ***-**** ****** *******
 ******* ******* ** *******

*** ** *******-*** ***********
 *** ** *******
*** *********** ***** **
 ******* *** ******** **** **** **** ********
 *** *** ** ******* ****** *** ** ******* ********
 ****** ******* **** ** *** *******
*******
 ****-*** ***** *********

****-*** ******* ********** ******* ***** *********
 ********* ******* ******* *********** **** *****
 ******* ********* ** *****

**** ********** *** ***-********* ************ ********
 **** ****** *******

		
	*** ***********	  	
		  	********	  	**** **** ****** *** ******** ***** ****
		  	********	  	******* ***********
		  	********	  	*********** ******
		  	********	  	*********** ****** ***** **
		  	********	  	***** ***
		  	********
 ********

********
	  	 *** ****** *** ** ***** ******
 ****** ***** ***** ** ******** **** ********** *******
 ****** ******* ** *******
*.*.**

		
	******** *******	  	
		  	********	  	****** - ******** ******* ******** ** *** ********** *****

  
 A - 28

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	******* * ***********	  	
		  	********	  	**** **** ******* *****
		  	********	  	***-**** ******** *** ********** ***********
		  	********	  	****-***/*** ********** **** ***********
		  	********
 ********

********
 ********

********
	  	 ***+ *** ********** *******
 *** ******* ***** ** *****
 ******* ***** ********** ********** *****

***** * ****** ************
 ***** **********
********* *********** *** ****-*****

		
	**********	  	
	***********	  	
		  	********	  	***/*** **** ********
		  	********	  	*** **** ** **** *******
		  	********	  	****** ** ******* ***** ** **** ******
		  	********	  	********* ******** - ***** ***
		  	********	  	******** *******
		  	********	  	***-** *********** *** ******* **********
		  	********
 ********
	  	 **** ******* ****-** ***

**** ******* ******** ***** ************

		  	********	  	********** ******** ********* **
		  	********	  	******* ******* **********
		  	********	  	**** ********** *****
		  	********	  	**** *********** *** ******* *******
		  	********	  	***** *** ******* *** **** ***** *
		  	********	  	***** *** ******* ** *** **** - ***** *****
		  	********	  	******** *** * ******** **** *****
		  	********
 ********

********
 ********
	  	 ***/*** ******* **** *** ***** *
 ***** *** ******* ** *** **** - ***** *
 **** **** *******

********** **** *********

		
	******* **********	  	
	****** ****	  	
		  	********	  	****** **** ****** *****
		  	********	  	**** ****-**** **** ** ** *****
		  	********	  	******** ******* ** ******* ****** – ***** ** ******
		  	********
 ********

********
	  	 ********** *********

******* **** ******* ****** ****
 ****** ****
****** ********* ** ********** ****

		
	******* *****	  	
		  	********
 ********
	  	 *** ***** ** **** *- ****/********/** ******
 *** ***** ** **** *

  
 A - 29

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
		  	********	  	******* *****
		  	********	  	*** *** **********
		
	********	  	
		  	********	  	******* ******* ***** *** *********** *******
		  	********	  	******* *******
		  		  	**** ******* *******
		
	*******	  	
		  	********	  	******* ****** ******* ******
		  	********
 ********
	  	 ******* ****** *******

******* *********** *** ***, *** ****, *** *** **********

		
	***	  	
		  	********
 ********

********
	  	 *** ***** *** **** *** *******
 ***/**** ******* ************
 *** *** **********

		
	******** ****	  	
	******* *****	  	
		  	********	  	*** ******* **** ******* ***** *** *******
		
	***	  	
		  	********	  	************* ************
		  	********	  	***- ** ***********
		  	********	  	******* **** ****** *******
		  	********	  	*** ******* **** ****
		
	*** / ***	  	
		  	********	  	*** ********** ** ******* ****
		  	********	  	***/*** ****** *******
		
	*********	  	
		  	********	  	********* ********* ***** *** ******** *******
		  	********	  	***/*** ****** **********
		  	********	  	** ***** **** ***** *******
		  	********
 ********
	  	 ********** ****** ** ********

******* ******* ********* ** ********** ********

		
	******** *******	  	
		  	********	  	*** ********** ******** *** *** ************
		  	********	  	********* ******** ****** *******
		  	********	  	***** ******** **** *** ******** ** *********** ********

  
 A - 30

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	***	  		  	
		  	********	  	*** ********** ********, *********** *** - * *****
		  	********
 ********

********
	  	 ****** ***** ***** *******/***** *******
 *********** *** ********* ******
 *** ******** ***********

		
	******** ***	  	
		  	********	  	*** ******* *** ******** ***
		  	********	  	*** ******* *** ******** ***- ********
		
	**********	  	
	**************	  	
		  	********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********
	  	 **** ******* *** ******* ***-**** *
 ************** ******* ******* ****, *****, ******* ***
 *** **** ****

******* ** ******* *** **** * *** ******

******** ********* *** *******
 ******** ****
**** ***********
 ** ********, ***** *

********* ******* ****** ***** *** ** ********

*********** ******
 *** ******* ***
********
 *********** ******* ******* ***** **
 *** ****** *** ********** * *** *******
 *** ***** ********** *** *************

**** **** *** ****** ***********
 ***-********
*****
 *** **** ** ***** ******

********* *** *** **** ** ***** ****** *******

***** *** *** **********

		
	*********	  	
		  	********	  	*********- *** *** ****** **********
		  	********	  	*** *** *********
		  	********	  	********* ********** *** *** **********
		  	********	  	*** ******* ***** ***** ** *** *** *********
		  	********
 ********

********
 ********
	  	 *********- ******** ****** ** ** ***
 ****** #*** ** *********
 ***/*** ********* ** *********

** **** ** ********* ******************* ********

		
	***	  	
		  	********
 ********

********
 ********
	  	 ********** ****** ** ***

*** ******* ******* **** *****
 ********* *******
*** ***
 ******** ***/*** ** ***

  
 A - 31

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

					
	*** *****	  	
		  	********	  	*** ***********
		  	********	  	*** ***********-******** ***
		  	********	  	******** ** *** ** ***
		  	********	  	******* ** ****** ***
		  	********
 ********

*********
	  	 ****** ***
 ******
********** - ***
 ****** *** *** ** ******* ** ***** *** ***** *** *** **********

	
	**** ** *******
		  		  	* ********** ******* *** ** *** *** *******
		  		  	**** ** ******* **** ** ****** ** ********
		
	************* **********	  	
	*************	  	
		  	********	  	******** ************
			
		  	********	  	*** ***** ********
		  	********	  	***** ********
		  	********	  	***** *****
		  	********	  	**** ************
		  		  	******** ****** **-****
		  	** ***
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
 ********

********
	  	 **** **** *********

******** *** ********** ***********
 *****
************
 ****** ****** ************* *** ***** *******
 ***-********* ****** ***********
 **** *** ************

**** ******** ***** ****
 ******** ******
****
 *** ********** ******
 ********
*** ******* ******** ********
 *** *.*

*** ******
 *** **** ******
***********
 *** *** ***, ***, *** ***/***********
 ******* ***** *********
 ******* ** ****** ** ********* ***** ******

**** ************* *******

			
		  	********	  	****** ******* ****** **********
		  	********	  	******* ****** *** ********* *******

  
 A - 32

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

 Schedule 2 
 ********-****** *** ****** ***** 
 ********- *** ******* ** ******** *** 

******** - *** *** ******* ** ******** *** 

********- ******* ** *** ** ******* 
 ********-
******** **** ****** ************** 
 ******** - ****** ****** ******* *** ********** ***** 

******** - ****** **** ***** ******* 
 ********
- *** **** ** *** ***** *** *** ******** 

  
 A - 33Restated Employment Agreement with Michael J. Henderson

 Exhibit 10.52 
 Execution Copy 
 EMPLOYMENT AGREEMENT 

This Employment Agreement amends and restates the Employment Agreement made and entered into on the 1st day of July, 2010, among CSG
SYSTEMS INTERNATIONAL, INC. (“CSGS”), a Delaware corporation, CSG SYSTEMS, INC. (“Systems”), a Delaware corporation, and MICHAEL HENDERSON (the “Executive”). CSGS and Systems collectively are referred to in this
Employment Agreement as the “Companies”. The effective date of Paragraph 10(l) and Paragraphs 10(m)(i)(7) and 10(m)(i)(8) as hereby amended and set forth in this Employment Agreement is March 16, 2011. The effective date of all other
provisions of this Employment Agreement remains July 1, 2010. 
 * * * 

WHEREAS, the Companies and the Executive entered into an original Employment Agreement, effective as of July 1, 2010, setting forth
the terms of the Executive’s employment with the Companies (the “Original Agreement”); 
 WHEREAS, CSGS and the
Executive entered into two separate Restricted Stock Award Agreements on July 19, 2010, covering 17,500 shares each of common stock of CSGS (the “RSA Agreements”); 

WHEREAS, the Companies agree that it is in the best interest of the Companies to amend the Original Agreement and the RSA Agreements to
eliminate the potential tax gross-up payments to the Executive, if any, relating to “excess parachute payments” within the meaning of Section 280G of the Internal Revenue Code of 1986, as amended; 

WHEREAS, the Executive believes that it is in the best interest of the Executive to amend the Original Agreement and the RSA Agreements,
in consideration of a payment from the Companies to the Executive in the amount of $175,000, (less legally permitted payroll-related deductions made in the normal course) the sufficiency of which is hereby acknowledged, and which shall be paid as
soon as practicable after the execution of this Agreement; 
 WHEREAS, the Companies and the Executive desire to amend the
Original Agreement as set forth herein to: (i) amend Paragraph 10(l) of the Original Agreement to eliminate potential gross-up payments from the Companies to the Executive in connection with a change of control; (ii) amend Paragraph 10(l)
of the Original Agreement to limit the amount of potential excess parachute payments to the Executive to the greater benefit to the Executive on an after-tax basis; and (iii) amend Paragraphs 10(m)(i)(7) and 10(m)(i)(8) of the Original
Agreement to eliminate the time and form of payment with respect to potential gross-up payments; and to amend the RSA Agreements as set forth herein in Paragraph 10(l). 
 NOW, THEREFORE, the Companies and the Executive agree as follows: 
 1.
Employment and Duties. Each of the Companies hereby employs the Executive as Executive Vice President-Sales and Marketing throughout the term of this agreement and agrees during the term of this agreement to cause the Executive from time to
time to be elected or appointed to such corporate offices or positions, and the Executive accepts such employment. 

  
 Henderson Employment
Agreement Amendment March 2011 (final) 

 Execution Copy 
  

 
The duties and responsibilities of the Executive shall include the duties and responsibilities of the Executive’s corporate offices and positions referred to in the preceding sentence which
are set forth in the respective bylaws of the Companies from time to time and such other duties and responsibilities consistent with the Executive’s corporate offices and positions referred to in the preceding sentence and this agreement which
the Board of Directors of CSGS (the “Board”) or the Chief Executive Officer of CSGS from time to time may assign to the Executive. If the Executive is elected or appointed as a director of CSGS or Systems or as an officer or director of
any of the respective subsidiaries of the Companies during the term of this agreement, then he also shall serve in such capacity or capacities but without additional compensation. 

2. Term of Employment. The employment of the Executive under this agreement shall begin on July 19 and shall continue until
the first to occur of (a) the Executive’s death, (b) the effective date of the Executive’s voluntary resignation as an employee of the Companies, (c) the effective date of the termination of the Executive’s employment
by the Companies by reason of the Executive’s disability pursuant to Paragraph 10(b) of this agreement, (d) the effective date of the termination of the Executive’s employment by the Companies for cause pursuant to
Paragraph 10(c) of this agreement, (e) the effective date of the termination of the Executive’s employment by the Companies for any reason other than cause or the Executive’s death or disability pursuant to Paragraph 10(d)
or Paragraph 10(e) of this agreement, or (f) the effective date of the termination of the Executive’s employment pursuant to Paragraph 10(f) of this agreement. Upon the termination of the employment of the Executive under this
agreement, the applicable provisions of Paragraph 10 of this agreement shall become effective; and the Companies and the Executive thereupon and thereafter shall comply with the applicable provisions of Paragraph 10 of this agreement.

 3. Place of Employment. Regardless of the location of the executive offices of the Companies during the term of this
agreement, the Companies shall maintain a suitably staffed office for the Executive in the Denver, Colorado, metropolitan area during the term of this agreement; and the Executive will not be required without his consent to relocate or transfer his
executive office or principal residence from the immediate vicinity of the Denver, Colorado, metropolitan area. 
 4. Base
Salary. For all services to be rendered by the Executive pursuant to this agreement, the Companies shall pay the Executive a base salary (the “Base Salary”). The Companies shall pay the Base Salary for 2010 at the annual rate of
$325,000.00 and shall pay the Base Salary for each subsequent calendar year at an annual rate which is not less than the annual rate of the Executive’s Base Salary in effect on December 31 of the immediately preceding calendar year. The
Executive’s annual incentive bonus provided for in Paragraph 5 and all other compensation and benefits to which the executive is or may become entitled pursuant to this agreement or under any plans or programs of the Companies shall be in
addition to the Base Salary. 
 5. Annual Incentive Bonus. As soon as practicable after the execution of this agreement,
the Chief Executive Officer of CSGS or his delegate shall establish an incentive bonus program for the Executive for 2010. Such incentive bonus program for 2010 shall reflected either in a written supplement to this agreement signed by the Companies
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procedure shall be followed for subsequent calendar years during the term of this agreement, so that an annual incentive bonus program for the Executive will be in effect throughout the term of
this agreement. The Executive and the Companies understand and acknowledge that, among other things, such incentive bonus program will involve achievement by the Companies or a particular division of the Companies of various financial objectives,
which may include but are not limited to revenues and earnings, and also may include achievement by the Companies or a particular division of the Companies of various non-financial objectives. Such incentive bonus program for each calendar year
shall provide the opportunity for the Executive to earn an incentive bonus of not less than sixty-five percent (65%) of the Executive’s Base Salary for such calendar year if the agreed upon objectives are fully achieved. The Board from
time to time in its discretion also may establish incentive compensation programs for the Executive covering periods of more than one (1) year, and any such program (if established) shall be in addition to the annual incentive bonus program
required by this Paragraph 5. 
 6. Expenses. During the term of this agreement, the Executive shall be entitled to
prompt reimbursement by the Companies of all reasonable ordinary and necessary travel, entertainment, and other expenses incurred by the Executive (in accordance with the policies and procedures established by the Companies for their respective
senior executive officers) in the performance of the Executive’s duties and responsibilities under this agreement; provided, that the Executive shall properly account for such expenses in accordance with the policies and procedures of the
Companies, which may include but are not limited to itemized accountings. 
 7. Other Benefits. During the term of this
agreement, the Companies shall provide to the Executive and the Executive’s eligible dependents at the expense of the Companies individual or group medical, hospital, dental, and long-term disability insurance coverages and group life insurance
coverage, in each case at least as favorable as those coverages which are provided to other executive vice presidents of the Companies. During the term of this agreement, the Executive also shall be entitled to participate in the Wealth Accumulation
Plan of the Companies and such other benefit plans or programs which the Companies from time to time may make available to their executive officers and/or employees generally (except, if applicable, any programs in which executive officers of CSGS
are not eligible to participate because of securities law restrictions). 
 8. Vacations and Holidays. During the term of
this agreement, the Executive shall be entitled to paid vacations and holidays in accordance with the policies of the Companies in effect from time to time for their respective senior executive officers, but in no event shall the Executive be
entitled to less than four (4) weeks of vacation during each calendar year. 
 9. Full-Time Efforts and Other
Activities. During the term of this agreement, to the best of his ability and using all of his skills, the Executive shall devote substantially all of his working time and efforts during the normal business hours of the Companies to the business
and affairs of the Companies and to the diligent and faithful performance of the duties and responsibilities assigned to him pursuant to this agreement, except for vacations, holidays, and sick days. However, the Executive may devote a reasonable
amount of his time to civic, community, or charitable activities, to service on the governing bodies or committees of trade associations or similar organizations of which either or both of the Companies are members, and, with the prior approval of
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CSGS, to serve as a director of other corporations and to other types of activities not expressly mentioned in this paragraph, so long as the activities referred to in this sentence do not
materially interfere with the proper performance of the Executive’s duties and responsibilities under this agreement. The Executive also shall be free to manage and invest his assets in such manner as will not require any substantial services
by the Executive in the conduct of the businesses or affairs of the entities or in the management of the properties in which such investments are made, so long as such activities do not materially interfere with the proper performance of the
Executive’s duties and responsibilities under this agreement. At all times during the term of this agreement, the Executive shall comply with the requirements of the then current Code of Business Conduct and Ethics of CSGS. At all times during
the term of this agreement, the Executive shall comply with the requirements of the then current Code of Business Conduct and Ethics of CSGS. 
 10. Termination of Employment. 
 (a) Termination Because of Death.
The Executive’s employment by the Companies under this agreement shall terminate upon the Executive’s death. If the Executive’s employment under this agreement terminates because of his death, then the Executive’s estate or his
beneficiaries (as the case may be) shall be entitled to receive the following compensation and benefits from the Companies: 
  

	 	(i)	The Base Salary through the date of the Executive’s death; 

  

	 	(ii)	A pro rata portion of the Executive’s annual incentive bonus for the calendar year in which his death occurs (computed as if the Executive were employed by the
Companies throughout such calendar year), based upon the number of days in such calendar year elapsed through the date of the Executive’s death as a proportion of 365, to be paid at the same time that such incentive bonus would have been paid
had the Executive’s death not occurred and the Executive had continued to be employed by the Companies; 

  

	 	(iii)	Any other amounts earned, accrued, or owed to the Executive under this agreement but not paid as of the date of the Executive’s death; and

  

	 	(iv)	Any other benefits payable by reason of the Executive’s death, or to which the Executive otherwise may be entitled, under any benefit plans or programs of the
Companies in effect on the date of the Executive’s death; provided, that (i) no shares of restricted stock or other equity award granted to the Executive by CSGS prior to the Executive’s death which has not vested in the Executive as
of the date of the Executive’s death shall vest in the Executive or the Executive’s estate or beneficiaries after the date of the Executive’s death and (ii) no stock option granted to the Executive by CSGS prior to the
Executive’s death shall be exercisable by the Executive’s estate or beneficiaries after the date of the Executive’s death except as expressly permitted by the provisions of the applicable stock option agreement.

  
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 (b) Termination Because of Disability. If the Executive becomes incapable by
reason of physical injury, disease, or mental illness of substantially performing his duties and responsibilities under this agreement for a continuous period of six (6) months or more or for more than one hundred eighty (180) days in the
aggregate (whether or not consecutive) during any 12-month period, then at any time after the elapse of such six-month period or such 180 days, as the case may be, the Board may terminate the Executive’s employment by the Companies under this
agreement. The effective date of the termination of the Executive’s employment pursuant to this subparagraph (b) is referred to in this paragraph (b) as the “Termination Effective Date”). If the Executive’s employment
under this agreement is terminated by the Board because of such disability on the part of the Executive, then the Executive shall be entitled to receive the following compensation and benefits from the Companies: 

 

	 	(i)	The Base Salary through the Termination Effective Date; 

  

	 	(ii)	A pro rata portion of the Executive’s annual incentive bonus for the calendar year in which such termination occurs (computed as if the Executive were employed by
the Companies throughout such calendar year), based upon the number of days in such calendar year elapsed through the Termination Effective Date as a proportion of 365, to be paid at the same time that such incentive bonus would have been paid if
such termination had not occurred and the Executive had continued to be employed by the Companies; 

  

	 	(iii)	Any other amounts earned, accrued, or owed to the Executive under this agreement but not paid as of the Termination Effective Date; 

 

	 	(iv)	Continued participation in the following benefit plans or programs of the Companies which may be in effect from time to time and in which the Executive was
participating as of the Termination Effective Date and on the same terms as were in effect on the date immediately preceding the Termination Effective Date, but only to the extent that such continued participation by the Executive is permitted under
the terms and conditions of such plans (unless such continued participation is restricted or prohibited by applicable governmental regulations governing such plans), until the first to occur of the cessation of such disability, the Executive’s
death, the Executive’s attainment of age sixty-five (65), or (separately with respect to the termination of each benefit) the provision of a substantially equivalent benefit to the Executive by another employer of the Executive:

  

	 	(1)	Group medical and hospital insurance, 

  

	 	(2)	Group dental insurance, and 

  

	 	(3)	Group long-term disability insurance; 

 and 

  
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	 	(v)	Any other benefits payable by reason of the Executive’s disability, or to which the Executive otherwise may be entitled, under any benefit plans or programs of the
Companies in effect on the Termination Effective Date; provided, that (i) the Executive shall not be entitled to make any contributions to a 401(k) plan of the Companies for periods after the Termination Effective Date, (ii) the Companies
will have no obligation to make any contributions to a 401(k) plan of the Companies for the benefit of the Executive for periods after the Termination Effective Date, (iii) no shares of restricted stock or other equity award granted to the
Executive by CSGS prior to the Termination Effective Date which has not vested in the Executive as of the Termination Effective Date shall vest in the Executive after the Termination Effective Date, and (iv) no stock option granted to the
Executive by CSGS prior to the Termination Effective Date shall be exercisable by the Executive after the Termination Effective Date except as expressly permitted by the provisions of the applicable stock option agreement. 

For purposes of this subparagraph (b), decisions with respect to the Executive’s disability shall be made by the Board, using its reasonable
good faith judgment; and, in making any such decision, the Board shall be entitled to rely upon the opinion of a duly licensed and qualified physician selected by a majority of the members of the Board who are not employees of either of the
Companies or any of their respective subsidiaries. 
 (c) Termination for Cause. The Board may terminate the
Executive’s employment by the Companies under this agreement for cause; however, for purposes of this agreement “cause” shall mean only (i) the Executive’s confession or conviction of theft, fraud, embezzlement, or other
crime involving dishonesty, (ii) the Executive’s certification of materially inaccurate financial or other information pertaining to the Companies (or either of them) or any of the respective subsidiaries of the Companies with actual
knowledge of such inaccuracies on the part of the Executive, (iii) the Executive’s refusal or willful failure to cooperate with an investigation by a governmental agency pertaining to the financial or other business affairs of the
Companies (or either of them) or any of the respective subsidiaries of the Companies unless such refusal or willful failure is based upon a written direction of the Board or the written advice of counsel, (iv) the Executive’s excessive
absenteeism (other than by reason of physical injury, disease, or mental illness) without a reasonable justification and failure on the part of the Executive to cure such absenteeism within twenty (20) days after the Executive’s receipt of
a written notice from the Board or the Chief Executive Officer of CSGS setting forth the particulars of such absenteeism, (v) material violation by the Executive of the provisions of Paragraph 11, (vi) habitual and material negligence
by the Executive in the performance of his duties and responsibilities under or pursuant to this agreement and failure on the part of the Executive to cure such negligence within twenty (20) days after his receipt of a written notice from the
Board or the Chief Executive Officer of CSGS setting forth in reasonable detail the particulars of such negligence, (vii) material non-compliance by the Executive with his obligations under Paragraph 9 and failure to correct such
non-compliance within twenty (20) days after the Executive’s receipt of a written notice from the Board or the Chief Executive Officer of CSGS setting forth in reasonable detail the particulars of such non-compliance, (viii) material
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Chief Executive Officer of CSGS and failure to cure such non-compliance within twenty (20) days after the Executive’s receipt of a written notice from the Board or the Chief Executive
Officer of CSGS setting forth in reasonable detail the particulars of such non-compliance, (ix) a material breach by the Executive of any of his fiduciary duties to the Companies (or either of them) or any of the respective subsidiaries of the
Companies and, if such breach is curable, the Executive’s failure to cure such breach within twenty (20) days after the Executive’s receipt of a written notice from the Board or the Chief Executive Officer of CSGS setting forth in
reasonable detail the particulars of such breach, or (x) willful misconduct or fraud on the part of the Executive in the performance of the Executive’s duties under this agreement as determined in good faith by the Board. In no event shall
the results of operations of the Companies or any business judgment made in good faith by the Executive constitute an independent basis for termination for cause of the Executive’s employment under this agreement. Any termination of the
Executive’s employment for cause must be authorized by a majority vote of the Board taken not later than six (6) months after a majority of the members of the Board (other than the Executive) have actual knowledge of the occurrence of the
event or conduct constituting the cause for such termination. The effective date of the termination of the Executive’s employment pursuant to this subparagraph (c) is referred to in this subparagraph (c) as the “Termination
Effective Date”. If the Executive’s employment under this agreement is terminated by the Board for cause, then the Executive shall be entitled to receive the following compensation and benefits from the Companies: 

 

	 	(i)	The Base Salary through the Termination Effective Date; 

  

	 	(ii)	Any other amounts earned, accrued, or owed to the Executive under this agreement but not paid as of the Termination Effective Date; and 

 

	 	(iii)	Any other benefits payable to the Executive upon his termination for cause, or to which the Executive otherwise may be entitled, under any benefit plans or programs of
the Companies in effect on the Termination Effective Date; provided, that (i) the Executive shall not be entitled to make any contributions to a 401(k) plan of the Companies for periods after the Termination Effective Date, (ii) the
Companies will have no obligation to make any contributions to a 401(k) plan of the Companies for the benefit of the Executive for periods after the Termination Effective Date, (iii) no shares of restricted stock or other equity award granted
to the Executive by CSGS prior to the Termination Effective Date which has not vested in the Executive as of the Termination Effective Date shall vest in the Executive after the Termination Effective Date, and (iv) no stock option granted to
the Executive by CSGS prior to the Termination Effective Date shall be exercisable by the Executive after the Termination Effective Date except as expressly permitted by the provisions of the applicable stock option agreement.

 (d) Termination Without Cause Prior to a Change of Control. If, prior to the occurrence of a Change of
Control, the Companies terminate the Executive’s employment under this agreement for any reason other than cause or the Executive’s death or disability (the effective date of the termination of the Executive’s employment pursuant to
this 

  
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subparagraph (d) being referred to in this subparagraph (d) as the “Termination Effective Date”), then the Executive shall be entitled to receive the following compensation,
benefits, and other payments from the Companies: 
  

	 	(i)	The Base Salary through that date which is one (1) year after the Termination Effective Date (the “Salary Ending Date”), to be paid at the same times
that the Base Salary would have been paid if such termination had not occurred; provided, that if the Executive commences employment with another employer, whether as an employee or as a consultant, prior to the Salary Ending Date (for purposes of
this Paragraph 10, the “Other Employment”), then such payments of the Base Salary shall be reduced from time to time by the aggregate amount of salary, cash bonus, and consulting fees received or receivable by the Executive from the
Other Employment for services performed by him during the period from the commencement of the Other Employment through the Salary Ending Date; 

  

	 	(ii)	An amount equal to one hundred fifteen percent (115%) of the Base Salary in effect on the Termination Effective Date, one half (1/2) of such amount to be
paid, without interest, not later than thirty (30) days after the Termination Effective Date and the other one-half (1/2) of such amount to be paid, without interest, one (1) year after the Termination Effective Date.

  

	 	(iii)	Any other amounts earned, accrued, or owed to the Executive under this agreement but not paid as of the Termination Effective Date; 

 

	 	(iv)	Continued participation in the following benefit plans or programs of the Companies which may be in effect from time to time and in which the Executive was
participating as of the Termination Effective Date and on the same terms as were in effect on the date immediately preceding the Termination Effective Date, but only to the extent that such continued participation by the Executive is permitted under
the terms and conditions of such plans (unless such continued participation is restricted or prohibited by applicable governmental regulations governing such plans), until the first to occur of the Salary Ending Date or (separately with respect to
the termination of each benefit) the provision of a substantially equivalent benefit to the Executive by another employer of the Executive: 

  

	 	(1)	Group medical and hospital insurance, 

  

	 	(2)	Group dental insurance, and 

  

	 	(3)	Group long-term disability insurance; 

  

	 	(v)	 Any other benefits payable to the Executive upon his termination without cause, or to which the Executive otherwise may be entitled, under any benefit
plans or programs of the Companies in effect on the Termination 

  
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Effective Date; provided, that (i) the Executive shall not be entitled to make any contributions to a 401(k) plan of the Companies for periods after the Termination Effective Date,
(ii) the Companies will have no obligation to make any contributions to a 401(k) plan of the Companies for the benefit of the Executive for periods after the Termination Effective Date, (iii) no shares of restricted stock or other equity
award granted to the Executive by CSGS prior to the Termination Effective Date which has not vested in the Executive as of the Termination Effective Date shall vest in the Executive after the Termination Effective Date, and (iv) no stock option
granted to the Executive by CSGS prior to the Termination Effective Date shall be exercisable by the Executive after the Termination Effective Date except as expressly permitted by the provisions of the applicable stock option agreement; and

  

	 	(vi)	Reimbursement of all of the Executive’s relocation costs and expenses for a move back to the Greater Rochester, NY area in substantially the same manner and to
substantially the same extent as relocation expenses were covered for Executive’s move to the Denver, Colorado area, but without any obligation of the Executive to repay to the Companies any portion of such reimbursement.

 (e) Termination Without Cause After a Change of Control. If, after the occurrence of a Change of
Control, the Companies or any Permitted Assignee terminates the Executive’s employment under this agreement for any reason other than cause or the Executive’s death or disability (the effective date of the termination of the
Executive’s Employment pursuant to this subparagraph (e) being referred to in this subparagraph (e) as the “Termination Effective Date”), then the Executive shall be entitled to receive from the Companies and the Permitted
Assignee, if any (all of whom shall be jointly and severally liable therefor), all of the compensation, benefits, and other payments from the Companies which are described and provided for in subparagraph (d) of this Paragraph 10 (as modified
by this subparagraph (e)); provided, however, that (i) for purposes of this subparagraph (e) the Salary Ending Date shall be two (2) years after the Termination Effective Date, and the aggregate Base Salary payable under
subparagraph (d)(i) (as modified by this subparagraph (e)) for all periods through the Salary Ending Date shall be paid to the Executive in a lump sum without regard to Other Employment not later than thirty (30) days after the
Termination Effective Date and (ii) the amount payable under subparagraph (d)(ii) (as modified by this subparagraph (e) shall be one hundred sixty-five percent (165%) of the Base Salary in effect on the Termination Effective Date
and shall be paid to the Executive in a lump sum not later than thirty (30) days after the Termination Effective Date. 

(f) Constructive Termination. If at any time during the term of this agreement the Board, the Chief Executive Officer of CSGS, the
President of CSGS, or a Permitted Assignee (i) materially alters the duties and responsibilities of the Executive provided for in Paragraph 1 or (ii) assigns to the Executive duties and responsibilities materially inappropriate to an
executive vice president of the Companies without the Executive’s written consent, then, at the election of the Executive (such election to be made by written notice from the Executive to the Board or the Permitted Assignee, as may be
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the Chief Executive Officer of CSGS, the President of CSGS, or such Permitted Assignee shall constitute a constructive termination of the Executive’s employment by the Companies for a reason
other than cause (the “Constructive Termination”), (y) the Executive thereupon may resign from his offices and positions with the Companies and shall not be obligated to perform any further services of any kind to or for the
Companies, and (z) the Executive shall be entitled to receive from the Companies (and the Permitted Assignee, if applicable) at the applicable times all of the compensation, benefits, and other payments described in subparagraph (d) or
subparagraph (e) of this Paragraph 10 (whichever may be applicable), as if the effective date of the Executive’s resignation were the effective date of his termination of employment for purposes of determining such compensation,
benefits, and other payments. Notwithstanding the foregoing provisions of this subparagraph (f), before exercising any of his rights pursuant to the preceding sentence, the Executive shall give written notice to the Chief Executive Officer of
CSGS setting forth the Executive’s intent to exercise such rights and specifying the Constructive Termination which the Executive claims to be the basis for such intended exercise; and the Companies shall have twenty (20) days after the
Chief Executive Officer has received such notice to take such actions, if any, as the Companies may deem appropriate to eliminate such claimed Constructive Termination (without thereby admitting that a Constructive Termination had occurred). If the
Companies so act to eliminate such claimed Constructive Termination, then the Executive shall not have any rights under this subparagraph (f) with respect to the claimed Constructive Termination. 

(g) Voluntary Resignation. If the Executive voluntarily resigns as an employee of the Companies and thereby voluntarily terminates
his employment under this agreement and if none of subparagraphs (a) through (f) of this Paragraph 10 is applicable to such termination (the effective date of the termination of the Executive’s employment pursuant to this
subparagraph (g) being referred to in this subparagraph (g) as the “Termination Effective Date”), then the Executive shall be entitled to receive only the following compensation, benefits, and other payments from the Companies:

  

	 	(i)	The Base Salary through the Termination Effective Date; 

  

	 	(ii)	Any other amounts earned, accrued, or owed to the Executive under this agreement but not paid as of the Termination Effective Date; 

 

	 	(iii)	If (and only if) the Executive’s voluntary resignation is effective on December 31 of a particular calendar year, the Executive’s annual incentive bonus
(if any) for such calendar year, to be paid in accordance with the regular schedule for its payment; and 

  

	 	(iv)	 Any other benefits payable to the Executive upon his voluntary resignation, or to which the Executive otherwise may be entitled, under any benefit
plans or programs of the Companies in effect on the Termination Effective Date; provided, that (i) the Executive shall not be entitled to make any contributions to a 401(k) plan of the Companies for periods after the Termination Effective Date,
(ii) the Companies will have no obligation to make any contributions to a 401(k) plan of the Companies for the benefit of the Executive for periods after the Termination Effective

  
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Date, (iii) no shares of restricted stock or other equity award granted to the Executive by CSGS prior to the Termination Effective Date which has not vested in the Executive as of the
Termination Effective Date shall vest in the Executive after the Termination Effective Date, and (iv) no stock option granted to the Executive by CSGS prior to the Termination Effective Date shall be exercisable by the Executive after the
Termination Effective Date except as expressly permitted by the provisions of the applicable stock option agreement. 

 The
Executive understands and agrees that if this subparagraph (g) is applicable to the termination of the Executive’s employment with the Companies, then, unless his voluntary resignation is effective on December 31 of a particular
calendar year, the Executive will not be entitled to any annual incentive bonus for the calendar year in which his voluntary resignation becomes effective. 
 (h) Liquidated Damages. The Executive agrees to accept the compensation, benefits, and other payments provided for in subparagraph (d), subparagraph (e), or subparagraph (f) of this
Paragraph 10, as the case may be, as full and complete liquidated damages for any breach of this agreement resulting from the actual or constructive termination by the Companies of the Executive’s employment under this agreement for a
reason other than cause or the Executive’s death or disability; and the Executive shall not have and hereby waives and relinquishes any other rights or claims in respect of such breach. 

(i) Notice of Other Employment and of Benefits. The Executive promptly shall notify the Companies in writing of (i) the
Executive’s acceptance of the Other Employment referred to in subparagraph (d) of this Paragraph 10, (ii) the effective date of such Other Employment, and (iii) the amount of salary, cash bonus, and consulting fees which the
Executive receives or is entitled to receive from the Other Employment for services performed by the Executive during the period from the commencement of the Other Employment through the Salary Ending Date. Whenever relevant for purposes of this
Paragraph 10, the Executive also promptly shall notify the Companies of the Executive’s receipt from another employer of any benefits of the types referred to in subparagraphs (b)(iv) and (d)(iv) of this Paragraph 10. Such information
shall be updated by the Executive whenever necessary to keep the Companies informed on a current basis. 
 (j) Modification
of Benefit Plans or Programs. Nothing contained in this Paragraph 10 shall obligate the Companies to institute, maintain, or refrain from changing, amending, or discontinuing any benefit plan or program referred to in
subparagraph (b)(iv) or (d)(iv) of this Paragraph 10 so long as such actions are similarly applicable to senior executives of the Companies generally. 
 (k) Rights of Estate. If the Executive dies prior to his receipt of all of the cash payments to which he may be entitled pursuant to subparagraphs (b), (c), (d), (e), (f), or (g) of this
Paragraph 10 if any such subparagraph becomes applicable, then the unpaid portion of such cash payments shall be paid by the Companies to the personal representative of the Executive’s estate at the same time or times that the payments
would have been made to the Executive if he still were living. 

  
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 (l) Limitation on Payments. Notwithstanding any other provision of this
agreement, in the event that it shall be determined that the aggregate payments or distributions by the Companies to or for the benefit of the Executive, whether paid or payable or distributed or distributable pursuant to the terms of this
agreement, the RSA Agreements or otherwise (the “Payments”), constitute “excess parachute payments” within the meaning of Section 280G of the Internal Revenue Code of 1986, as amended (the “Code”), and any
regulations thereunder, (collectively, “Section 280G”)) that would be subject to the excise tax imposed by Section 4999 of the Code or any successor provision (collectively, “Section 4999”) or any interest or penalties with
respect to such excise tax (the total excise tax, together with any interest and penalties, are hereinafter collectively referred to as the “Excise Tax”)), then the Payments shall be either (i) delivered in full, or
(ii) delivered to such lesser extent that would result in no portion of the Payments being subject to the Excise Tax, whichever of the foregoing amounts, taking into account the applicable Federal, state or local income and employment taxes and
the Excise Tax, results in the receipt by the Executive, on an after-tax basis, of the greatest amount of benefits, notwithstanding that all or some portion of such benefits may be subject to the Excise Tax. In the event that the Payments are to be
reduced pursuant to this Paragraph 10(l), such Payments shall be reduced such that the reduction of compensation to be provided to the Executive as a result of this Paragraph 10(l) is minimized. In applying this principle, the reduction in amounts
or benefits subject to Section 409A of the Code shall be made in a manner consistent with the requirements of Section 409A of the Code and where two economically equivalent amounts are subject to reduction but payable at different times,
such amounts shall be reduced on a pro rata basis (but not below zero). The reduction, if any, in other amounts or benefits shall be determined in accordance with any applicable legal requirements. All calculations required pursuant to this
Paragraph 10(l) shall be performed in good faith by nationally recognized registered public accountants or tax counsel selected and paid for by the Companies. Further, the Companies, as authorized by the Compensation Committee of CSGS, and the
Executive agree that this Paragraph 10(l) is expressly intended to, and hereby does, modify and amend Section 15(d) of each RSA Agreement dated July 19, 2010, to delete Section 15(d) from each RSA Agreement. 

(m) Section 409A; Time and Form of Payments and Benefits. The parties intend that each payment and benefit provided to the
Executive upon the termination of employment of the Executive pursuant to this Paragraph 10 either shall be eligible for certain regulatory exceptions to the limitations imposed on deferred compensation by Section 409A of the Code or shall
comply with the requirements of Section 409A of the Code. The purpose of this subparagraph (m) is solely to enable this agreement to comply with, or be eligible for one or more exceptions from, the requirements of Section 409A of the
Code. 
  

	 	(i)	Time and Form of Payment. Each of the following amounts payable to the Executive under this agreement shall constitute a separate payment for purposes of
Section 409A of the Code: 

  

	 	(1)	Each pay period installment of Base Salary payable to the Executive pursuant to subparagraphs 10(d)(i) or 10(f) (each such installment, a “Salary Continuation
Payment”). 

  
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	 	•	 	 Each Salary Continuation Payment shall be paid in accordance with the payroll payment schedule of the Companies in effect on the effective date of the
Executive’s termination of employment with the Companies. 

  

	 	(2)	Any annual incentive bonus payable to the Executive pursuant to subparagraph 10(g)(iii) (“Full Termination Year Bonus”). 

 

	 	•	 	 Any Full Termination Year Bonus shall be paid during the calendar year immediately following the calendar year in which the effective date of the
Executive’s termination of employment with the Companies occurs, such payment to be made on the date when such bonuses are normally paid by the Companies (but in no event after the end of the calendar year immediately following the calendar
year in which the Executive’s termination of employment with the Companies is effective). 

  

	 	(3)	Any pro rata portion of the Executive’s annual incentive bonus for the calendar year of the Executive’s termination of employment pursuant to
subparagraphs 10(a)(ii) or 10(b)(ii) (“Pro-Rated Termination Year Bonus”). 

  

	 	•	 	 Any Pro-Rated Termination Year Bonus shall be paid during the calendar year immediately following the calendar year in which the effective date of the
Executive’s termination of employment with the Companies occurs, such payment to be made on the date when such bonuses are normally paid by the Companies (but in no event after the end of the calendar year immediately following the calendar
year in which the Executive’s termination of employment with the Companies is effective). 

  

	 	(4)	Any Base Salary amount payable pursuant to subparagraphs 10(e)(i) or 10(f) (“Lump Sum Salary”). 

 

	 	•	 	 Any Lump Sum Salary shall be paid not later than thirty (30) days following the effective date of the Executive’s termination of employment
with the Companies. 

  

	 	(5)	Any amounts payable in two (2) installments as a percentage of the Executive’s Base Salary pursuant to subparagraphs 10(d)(ii) or 10(f)
(“Percentage Base Amount”). 

  

	 	•	 	 One-half (1/2) of any Percentage Base Amount shall be paid not later than thirty (30) days after the effective date of the Executive’s
termination of employment with the 

  
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Companies, and the other one-half (1/2) of any Percentage Base Amount shall be paid on the date that is one (1) year after the effective date of the Executive’s termination of
employment with the Companies. 

  

	 	(6)	Any amounts payable in a lump sum as a percentage of the Executive’s Base Salary pursuant to subparagraphs 10(e)(ii) or 10(f) (“Lump Sum Percentage
Base Amount”). 

  

	 	•	 	 Any Lump Sum Percentage Base Amount shall be paid not later than thirty (30) days after the effective date of the Executive’s termination of
employment with the Companies. 

  

	 	(7)	[Removed] 

  

	 	(8)	[Removed] 

  

	 	(ii)	Continuation of Benefits. Subparagraphs 10(b)(iv), 10(d)(iv), 10(e), and 10(f) provide for continued participation by the Executive in designated health and
welfare benefit programs of the Companies for a specified period. The parties intend that any in-kind benefits or reimbursement of expenses incurred by the Executive with respect to the continuation of benefits satisfy the requirements for a fixed
schedule of payments with respect to such benefits or payments as required by Treas. Reg. § 1.409A- 3(i)(I)(iv). To the extent such continued participation by the Executive involves any payment for continued coverage by the Executive and
reimbursement to the Executive, the amount of any such reimbursement shall be paid to the Executive (or his beneficiary) by December 31 of the calendar year immediately following the year in which the Executive pays the actual cost of continued
coverage. The amount of expenses eligible for reimbursement, or in-kind benefits provided, during a calendar year may not affect the expenses eligible for reimbursement, or in-kind benefits to be provided, in any other taxable year. Further, the
right to reimbursement or in-kind benefits is not subject to liquidation or exchange for another benefit. 

  

	 	(iii)	 Six-Month Delay in Payment. Notwithstanding anything contained in this agreement to the contrary, if the Executive is deemed by the Companies at
the time of the Executive’s “separation from service” with the Companies to be a “specified employee,” then any compensation or benefits to which the Executive becomes entitled under this agreement in connection with such
separation from service shall not be paid or commence until the date which is the first business day following the six-month period after the Executive’s separation from service (or, if earlier, the Executive’s death). Such delay in
payment shall only be effected with respect to each separate payment or benefit to the extent required to avoid adverse tax treatment to 

  
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the Executive, including (without limitation) the additional 20% tax for which the Executive would otherwise be liable under Section 409A(a)(I)(B) of the Code in the absence of such delay in
payment. Upon the expiration of the payment delay period, any compensation or benefits which otherwise would have been paid during the payment delay period (whether in a single sum or in installments) in the absence of this subparagraph (iii)
shall be paid to the Executive or the Executive’s beneficiary in a lump-sum payment. 

  

	 	(iv)	Key Definitions. For purposes of Paragraph 10 of this agreement, the terms “separation from service” and “specified employee,” and,
solely with respect to subparagraph 10(b)(iv), the term “disability,” shall have the meanings ascribed to such terms pursuant to Section 409A of the Code and the related treasury regulations and other applicable guidance.

 11. Nondisclosure. During the term of this agreement and thereafter, the Executive shall not, without
the prior written consent of the Board or a person (other than the Executive) so authorized by the Board, disclose or use for any purpose (except in the course of his employment under this agreement and in furtherance of the business of the
Companies or any of their respective subsidiaries) any confidential information, trade secrets, or proprietary data of the Companies or any of their respective subsidiaries (collectively, for purposes of this agreement, “Confidential
Information”); provided, however, that Confidential Information shall not include any information then known generally to the public or ascertainable from public or published information (other than as a result of unauthorized disclosure by the
Executive) or any information of a type not otherwise considered confidential by persons engaged in the same business or a business similar to that conducted by the Companies or their respective subsidiaries, as the case may be. 

12. Successors and Assigns. This agreement and all rights under this agreement shall be binding upon, inure to the benefit of, and
be enforceable by the parties hereto and their respective personal or legal representatives, executors, administrators, heirs, distributees, devisees, legatees, successors, and assigns. This agreement is personal in nature, and none of the parties
to this agreement shall, without the written consent of the others, assign or transfer this agreement or any right or obligation under this agreement to any other person or entity, except as permitted by Paragraph 14. 

13. Notices. For purposes of this agreement, notices and other communications provided for in this agreement shall be deemed to be
properly given if delivered personally or sent either by next-business-day prepaid express delivery by a recognized national express delivery service or by United States certified mail, return receipt requested, postage prepaid, in either case
addressed as follows: 
  

			
	If to the Executive:	  	Michael Henderson
		  	c/o CSG Systems, Inc.
		  	9555 Maroon Circle
		  	Englewood, CO 80112

  
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	If to the Companies:	  	CSG Systems International, Inc.
		  	 and CSG Systems, Inc.

		  	9555 Maroon Circle
		  	Englewood, Colorado 80112
		  	Attn: Chief Executive Officer
		
		  	with a copy to the General Counsel
		  	 of the Companies,

 or to
such other address as either party may have furnished to the other party in writing in accordance with this Paragraph 13. Such notices or other communications shall be effective only upon receipt. 

14. Merger, Consolidation, Sale of Assets. In the event of (a) a merger of Systems with another corporation (other than CSGS)
in a transaction in which Systems is not the surviving corporation, (b) the consolidation of Systems into a new corporation resulting from such consolidation, (c) the sale or other disposition of all or substantially all of the assets of
Systems, the Companies may assign this agreement and all of the rights and obligations of the Companies under this agreement to the surviving, resulting, or acquiring entity (for purposes of this agreement, a “Permitted Assignee”);
provided, that such surviving, resulting, or acquiring entity shall in writing assume and agree to perform all of the obligations of the Companies under this agreement; and provided further, that the Companies shall remain jointly and severally
liable for the performance of the obligations of the Companies under this agreement in the event of a failure of the Permitted Assignee to perform its obligations under this agreement. 

15. Change of Control. For purposes of this agreement, a “Change of Control” shall be deemed to have occurred upon the
happening of any of the following events: 
 (a) CSGS is merged or consolidated into another corporation, and immediately after
such merger or consolidation becomes effective the holders of a majority of the outstanding shares of voting capital stock of CSGS immediately prior to the effectiveness of such merger or consolidation do not own (directly or indirectly) a majority
of the outstanding shares of voting capital stock of the surviving or resulting corporation in such merger or consolidation; 

(b) any person, entity, or group of persons within the meaning of Sections 13(d) or 14(d) of the Securities Exchange Act of 1934 (the
“1934 Act”) and the rules promulgated thereunder becomes the beneficial owner (within the meaning of Rule 13d-3 under the 1934 Act) of thirty percent (30%) or more of the outstanding voting capital stock of CSGS; 

(c) the Common Stock of CSGS ceases to be publicly traded because of an issuer tender offer or other “going private”
transaction (other than a transaction sponsored by the then current management of CSGS); 
 (d) CSGS dissolves or sells or
otherwise disposes of all or substantially all of its property and assets (other than to an entity or group of entities which is then under common majority ownership (directly or indirectly) with CSGS); 

  
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 (e) in one or more substantially concurrent transactions or in a series of related
transactions, CSGS directly or indirectly disposes of a portion or portions of its business operations (collectively, the “Sold Business”) other than by ceasing to conduct the Sold Business without its being acquired by a third party
(regardless of the entity or entities through which CSGS conducted the Sold Business and regardless of whether such disposition is accomplished through a sale of assets, the transfer of ownership of an entity or entities, a merger, or in some other
manner) and either (i) the fair market value of the consideration received or to be received by CSGS for the Sold Business is equal to at least fifty percent (50%) of the market value of the outstanding Common Stock of CSGS determined by
multiplying the average of the closing prices for the Common Stock of CSGS on the thirty (30) trading days immediately preceding the date of the first public announcement of the proposed disposition of the Sold Business by the average of the
numbers of outstanding shares of Common Stock on such thirty (30) trading days or (ii) the revenues of the Sold Business during the most recent four (4) calendar quarters ended prior to the first public announcement of the proposed
disposition of the Sold Business represented fifty percent (50%) or more of the total consolidated revenues of CSGS during such four (4) calendar quarters; or 
 (f) during any period of two consecutive years or less, individuals who at the beginning of such period constituted the Board of Directors of CSGS cease, for any reason, to constitute at least a majority
of the Board of Directors of CSGS, unless the election or nomination for election of each new director of CSGS who took office during such period was approved by a vote of at least seventy-five percent (75%) of the directors of CSGS still in
office at the time of such election or nomination for election who were directors of CSGS at the beginning of such period. 

16. Miscellaneous. No provision of this agreement may be modified, waived, or discharged unless such waiver, modification, or
discharge is agreed to in writing and is signed by the Executive and an officer of CSGS (other than the Executive) so authorized by the Board. No waiver by any party to this agreement at any time of any breach by any other party of, or compliance by
any other party with, any condition or provision of this agreement to be performed by such other party shall be deemed to be a waiver of similar or dissimilar provisions or conditions at the same or any prior or subsequent time. No agreements or
representations, oral or otherwise, express or implied, with respect to the subject matter of this agreement have been made by any party that are not expressly set forth in this agreement. 

17. Representations of Companies. The Companies severally represent and warrant to the Executive that they have full legal power
and authority to enter into this agreement, that the execution and delivery of this agreement by the Companies have been duly authorized by their respective boards of directors, and that the performance of their respective obligations under this
agreement will not violate any agreement between the Companies, or either of them, and any other person, firm, or organization. 

18. Non-Solicitation of Employees. For a period of one (1) year after the effective date of the termination of the
Executive’s employment under this agreement for any reason, whether voluntarily or involuntarily and with or without cause, without the prior written consent of CSGS the Executive agrees (i) not to directly or indirectly employ, solicit
for employment, assist any other person in employing or soliciting for employment, or advise or recommend to 

  
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any other person that such other person employ or solicit for employment any person who then is an employee of the Companies (or either of them) or any of the respective subsidiaries of the
Companies and (ii) not to recommend to any then employee of the Companies (or either of them) or any of the respective subsidiaries of the Companies that such employee leave the employ of such employer. 

19. Post-Termination Noncompetition. Because the Confidential Information known to or developed by the Executive during his
employment by the Companies encompasses at the highest level information concerning the plans, strategies, products, operations, and existing and prospective customers of the Companies and their respective subsidiaries and could not practically be
disregarded by the Executive, the Executive acknowledges that the Executive’s provision of executive services to a competitor of the Companies (or either of them) or any of the respective subsidiaries of the Companies soon after the termination
of the Executive’s employment by the Companies would inevitably result in the use of the Confidential Information by the Executive in his performance of such executive services, even if the Executive were to use his best efforts to avoid such
use of the Confidential Information. To prevent such use of the Confidential Information and the resulting unfair competition and wrongful appropriation of the goodwill and other valuable proprietary interests of the Companies and their respective
subsidiaries, the Executive agrees that for a period of one (1) year after the termination of his employment by the Companies for any reason, whether voluntarily or involuntarily and with cause, the Executive will not, directly or indirectly:

 (a) engage, whether as an employee, agent, consultant, independent contractor, owner, partner, member, or otherwise, in a
business activity which then competes in a material way with a business activity then being actively engaged in by the Companies (or either of them) or any of the respective subsidiaries of the Companies; 

(b) solicit or recommend to any other person that such period solicit any then customer of the Companies (or either or them) or any of
the respective subsidiaries of the Companies, which customer also was a customer of the Companies (or either of them) or any of the respective subsidiaries of the Companies at any time during the one (1) year period prior to the termination of
the Executive’s employment by the Companies, for the purpose of obtaining the business of such customer in competition with the Companies (or either of them) or any of the respective subsidiaries of the Companies; or 

(c) induce or attempt to induce any then customer or prospective customer of the Companies (or either of them) or any of the respective
subsidiaries of the Companies to terminate or not commence a business relationship with the Companies (or either of them) or any of the respective subsidiaries of the Companies. 
 The Companies and the Executive acknowledge and agree that the restrictions contained in this Paragraph 19 are both reasonable and necessary in view of the Executive’s positions with the
Companies and that the Executive’s compensation and benefits under this agreement are sufficient consideration for the Executive’s acceptance of such restrictions. Nevertheless, if any of the restrictions contained in this
Paragraph 19 are found by a court having jurisdiction to be unreasonable, or excessively broad as to geographic area or time, or otherwise unenforceable, then the parties intend that the restrictions contained in this Paragraph 19 be
modified by such 

  
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court so as to be reasonable and enforceable and, as so modified by the court, be fully enforced. Nothing contained in this paragraph shall be construed to preclude the investment by the
Executive of any of his assets in any publicly owned entity so long as the Executive has no direct or indirect involvement in the business of such entity and owns less than 2% of the voting equity securities of such entity. Nothing contained in this
paragraph shall be construed to preclude the Executive from becoming employed by or serving as a consultant to or having dealings with a publicly owned entity one of whose businesses is a competitor of the Companies (or either of them) or any of the
respective subsidiaries of the Companies so long as such employment, consultation, or dealings do not directly or indirectly involve or relate to the business of such entity which is a competitor of the Companies (or either of them) or any of the
respective subsidiaries of the Companies. 
 20. Joint and Several Obligations. All of the obligations of the Companies
under this agreement are joint and several; and neither the bankruptcy, insolvency, dissolution, merger, consolidation, or reorganization nor the cessation of business or corporate existence of one of the Companies shall affect, impair, or diminish
the obligations under this agreement of the other of the Companies. The compensation and benefits to which the Executive is entitled under this agreement are aggregate compensation and benefits, and the payment of such compensation or the provision
of such benefits by one of the Companies shall to the extent of such payment or provision satisfy the obligations of the other of the Companies. The Companies may agree between themselves as to which of them will be responsible for some or all of
the Executive’s compensation and benefits under this agreement, but any such agreement between the Companies shall not diminish to any extent the joint and several liability of the Companies to the Executive for all of such compensation and
benefits. 
 21. Injunctive Relief. The Executive acknowledges that his violation of the provisions and restrictions
contained in Paragraphs 11, 18, and 19 could cause significant injury to the Companies for which the Companies would have no adequate remedy at law. Accordingly, the Executive agrees that the Companies will be entitled, in addition to any other
rights and remedies that then may be available to the Companies, to seek and obtain injunctive relief to prevent any breach or potential breach of any of the provisions and restrictions contained in Paragraphs 11, 18, or 19. 

22. Dispute Resolution. Subject to the provisions of Paragraph 21, any claim by the Executive or the Companies arising from
or in connection with this agreement, whether based on contract, tort, common law, equity, statute, regulation, order, or otherwise (a “Dispute”), shall be resolved as follows: 

(a) Such Dispute shall be submitted to mandatory and binding arbitration at the election of either the Executive or the particular
Company involved (the “Disputing Party”). Except as otherwise provided in this Paragraph 22, the arbitration shall be pursuant to the Commercial Arbitration Rules of the American Arbitration Association (the “AAA”).

 (b) To initiate the arbitration, the Disputing Party shall notify the other party in writing within 30 days after the
occurrence of the event or events which give rise to the Dispute (the “Arbitration Demand”), which notice shall (i) describe in reasonable detail the nature of the Dispute, (ii) state the amount of any claim, (iii) specify
the requested relief, and 

  
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(iv) name an arbitrator who (A) has been licensed to practice law in the U.S. for at least ten years, (B) has no past or present relationship with either the Executive or the
Companies, and (C) is experienced in representing clients in connection with employment related disputes (the “Basic Qualifications”). Within fifteen (15) days after the other party’s receipt of the Arbitration Demand, such
other party shall serve on the Disputing Party a written statement (i) answering the claims set forth in the Arbitration Demand and including any affirmative defenses of such party, (ii) asserting any counterclaim, which statement shall
(A) describe in reasonable detail the nature of the Dispute relating to the counterclaim, (B) state the amount of the counterclaim, and (C) specify the requested relief, and (iii) naming a second arbitrator satisfying the Basic
Qualifications. Promptly, but in any event within five (5) days thereafter, the two arbitrators so named shall select a third neutral arbitrator from a list provided by the AAA of potential arbitrators who satisfy the Basic
Qualifications and who have no past or present relationship with the parties’ counsel, except as otherwise disclosed in writing to and approved by the parties. The arbitration will be heard by a panel of the three arbitrators so chosen (the
“Arbitration Panel”), with the third arbitrator so chosen serving as the chairperson of the Arbitration Panel. Decisions of a majority of the members of the Arbitration Panel shall be determinative. 

(c) The arbitration hearing shall be held in Denver, Colorado. The Arbitration Panel is specifically authorized to render partial or full
summary judgment as provided for in the Federal Rules of Civil Procedure. The Arbitration Panel will have no power or authority, under the Commercial Arbitration Rules of the AAA or otherwise, to relieve the parties from their agreement
hereunder to arbitrate or otherwise to amend or disregard any provision of this agreement, including, without limitation, the provisions of this Paragraph 22. 
 (d) If an arbitrator refuses or is unable to proceed with arbitration proceedings as called for by this Paragraph 22, such arbitrator shall be replaced by the party who selected such arbitrator or,
if such arbitrator was selected by the two party-appointed arbitrators, by such two party-appointed arbitrators’ selecting a new third arbitrator in accordance with Paragraph 22(b), in either case within five (5) days after such
declining or withdrawing arbitrator’s giving notice of refusal or inability to proceed. Each such replacement arbitrator shall satisfy the Basic Qualifications. If an arbitrator is replaced pursuant to this Paragraph 22(d) after the
arbitration hearing has commenced, then a rehearing shall take place in accordance with the provisions of this Paragraph 22(d) and the Commercial Arbitration Rules of the AAA. 

(e) Within ten (10) days after the closing of the arbitration hearing, the Arbitration Panel shall prepare and distribute to the
parties a writing setting forth the Arbitration Panel’s finding of facts and conclusions of law relating to the Dispute, including the reason for the giving or denial of any award. The findings and conclusions and the award, if any, shall be
deemed to be confidential information. 
 (f) The Arbitration Panel is instructed to schedule promptly all discovery and other
procedural steps and otherwise to assume case management initiative and control to effect an efficient and expeditious resolution of the Dispute. The Arbitration Panel is authorized to issue monetary sanctions against either party if, upon a showing
of good cause, such party is unreasonably delaying the proceeding. 

  
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 (g) Any award rendered by the Arbitration Panel will be final, conclusive, and binding
upon the parties, and any judgment on such award may be entered and enforced in any court of competent jurisdiction. 
 (h) Each
party will bear a pro rata share of all fees, costs, and expenses of the arbitrators; and, notwithstanding any law to the contrary, each party will bear all of the fees, costs, and expenses of his or its own attorneys, experts, and witnesses.
However, in connection with any judicial proceeding to compel arbitration pursuant to this agreement or to enforce any award rendered by the Arbitration Panel, the prevailing party in such a proceeding will be entitled to recover reasonable
attorneys’ fees and expenses incurred in connection with such proceedings, in addition to any other relief to which such party may be entitled. 
 (i) Nothing contained in the preceding provisions of this Paragraph 22 shall be construed to prevent either party from seeking from a court a temporary restraining order or other injunctive relief
pending final resolution of a Dispute pursuant to this Paragraph 22. 
 23. No Duty to Seek Employment. The
Executive shall not be under any duty or obligation to seek or accept other employment following the termination of his employment by the Companies; and, except as expressly provided in subparagraphs 10(b)(iv), 10(d)(i), and 10(d)(iv) of
Paragraph 10, no amount, payment, or benefit due the Executive under this agreement shall be reduced, suspended, or discontinued if the Executive accepts such other employment. 

24. Withholding of Taxes. The Companies may withhold from any amounts payable to the Executive under this agreement all federal,
state, and local taxes which arc required to be so withheld by any applicable law or governmental regulation or ruling. 
 25.
Validity. The invalidity or unenforceability of any provision or provisions of this agreement shall not affect the validity or enforceability of any other provision of this agreement, which other provision shall remain in full force and
effect; nor shall the invalidity or unenforceability of a portion of any provision of this agreement affect the validity or enforceability of the balance of such provision. In the event of any conflict between the terms of this agreement and any
other agreement with the Companies relating to the Executive’s employment, excepting, however, any agreement between the Executive and the Companies related to the Executive’s participation in or awards under any stock option, restricted
stock or other plan involving the Companies’ equity securities, the terms of this agreement shall supersede and govern. 

26. Counterparts. This document may be executed in one or more counterparts, each of which shall be deemed to be an original and
all of which together shall constitute a single agreement. 
 27. Headings. The headings of the paragraphs contained in
this document are for reference purposes only and shall not in any way affect the meaning or interpretation of any provision of this agreement. 

  
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 28. Applicable Law. This agreement shall be governed by and construed in
accordance with the internal substantive laws, and not the choice of law rules, of the State of Colorado. 
 29.
Section 409A. The parties intend that any amounts payable and benefits provided under this agreement and the exercise of authority or discretion hereunder by the Companies or by the Executive (i) shall be eligible for certain
regulatory exceptions to the limitations imposed on deferred compensation by Section 409A of the Code or (ii) shall comply with the provisions of Section 409A of the Code and the Treasury regulations relating thereto, in each case so
as not to subject the Executive to the payment of additional taxes and interest that may be imposed under Section 409A of the Code. To the extent that any amount payable or benefit provided under this agreement would trigger the additional tax
or interest imposed under Section 409A of the Code, this agreement shall be modified to avoid such additional tax or interest and to preserve, to the nearest extent reasonably possible, the intended benefit to the Executive. 

IN WITNESS WHEREOF, the Companies and the Executive have executed this Employment Agreement on the day and year first above written.

  

			
	CSG SYSTEMS INTERNATIONAL, INC.,
	a Delaware corporation
		
	By:	 	 /s/ Joseph T. Ruble

		 	Joseph T. Ruble
		 	Executive Vice President
	
	CSG SYSTEMS, INC., a Delaware corporation
		
	By:	 	 /s/ Joseph T. Ruble

		 	Joseph T. Ruble
		 	Executive Vice President
	
	 /s/ Michael Henderson

	Michael Henderson

  
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