Document:

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                                                                   EXHIBIT 10.12

                            TOP TIER SOFTWARE, INC.
                            -----------------------

                            1996 STOCK OPTION PLAN
                            ----------------------

         EARLY EXERCISE NOTICE AND RESTRICTED STOCK PURCHASE AGREEMENT
         -------------------------------------------------------------

     This Agreement ("AGREEMENT") is made as of ________________ by and between
                      ---------
Top Tier Software, Inc. a Delaware corporation (the "COMPANY"), and
                                                     -------
______________________________ ("PURCHASER"). To the extent any capitalized
                                 ---------
terms used in this Agreement are not defined, they shall have the meaning
ascribed to them in the 1996 Stock Option Plan.

     1.  EXERCISE OF OPTION. Subject to the terms and conditions hereof,
         ------------------
Purchaser hereby elects to exercise his or her option to purchase ___________
shares of the Common Stock (the "SHARES") of the Company under and pursuant to
                                 ------
the Company's 1996 Stock Option Plan (the "OPTION AGREEMENT") of those Shares
                                           ----------------
which have become vested as of the date hereof under the Vesting Schedule set
forth in the Notice of Stock Option Grant (the "VESTED SHARES") and ___________
                                                -------------
Shares which have not yet vested under such Vesting Schedule (the "UNVESTED
                                                                   --------
SHARES"). The purchase price for the Shares shall be ___ per Share for a total
------
purchase price of $______________. The term "SHARES" refers to the purchased
                                             ------
Shares and all securities received in replacement of the Shares or as stock
dividends or splits, all securities received in replacement of the Shares in a
recapitalization, merger, reorganization, exchange or the like, and all new,
substituted or additional securities or other properties to which Purchaser is
entitled by reason of Purchaser's ownership of the Shares.

     2.  TIME AND PLACE OF EXERCISE. The purchase and sale of the Shares under
         --------------------------
this Agreement shall occur at the principal office of the Company simultaneously
with the execution and delivery of this Agreement in accordance with the
provisions of Section 2(b) of the Option Agreement. On such date, the Company
will deliver to Purchaser a certificate representing the Shares to be purchased
by Purchaser (which shall be issued in Purchaser's name) against payment of the
purchase price therefor by Purchaser by (a) check made payable to the Company,
(b) cancellation of indebtedness of the Company to Purchaser, (c) delivery of
shares of the Common Stock of the Company in accordance with Section 3 of the
Option Agreement, (d) subject to Section 153 of the Delaware General Corporation
Law, delivery of a promissory note in the form attached as EXHIBIT C to the
                                                           ---------
Option Agreement (or in any form acceptable to the Company), or (e) a
combination of the foregoing. If Purchaser delivers a promissory note as partial
or full payment of the purchase price, Purchaser will also deliver a Pledge and
Security Agreement in the form attached to EXHIBIT D to the Option Agreement (or
                                           ---------
in any form acceptable to the Company).

     3.  LIMITATIONS ON TRANSFER. In addition to any other limitation on
         -----------------------
transfer created by applicable securities laws, Purchaser shall not assign,
encumber or dispose of any interest in the Shares while the Shares are subject
to the Company's Repurchase Option (as defined below). After any Shares have
been released from such Repurchase Option, Purchaser shall not assign, encumber
or dispose of any interest in such Shares except in compliance with the
provisions below and applicable securities laws.

         (a)   REPURCHASE OPTION.
               -----------------

               (i)  In the event of the voluntary or involuntary termination of
Purchaser's employment or consulting relationship with the Company for any
reason (including death or disability), with or without cause, the Company shall
upon the date of such termination (the "TERMINATION DATE") have an irrevocable,
                                        ----------------
exclusive option (the "REPURCHASE OPTION") for a period of 60 days from such
                       -----------------
date to repurchase all or any portion of the Unvested Shares held by Purchaser
as of the Termination Date which have not yet been released from the Company's
Repurchase Option at the original purchase price per Share specified in Section
I (adjusted for any stock splits, stock dividends and the like).

               (ii) The Repurchase Option shall be exercised by the Company by
written notice to Purchaser or Purchaser's executor and, at the Company's
option, (A) by delivery to Purchaser or Purchaser's executor with such notice of
a check in the amount of the purchase price for the Shares being purchased, or
(B) in

                                       1
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the event Purchaser is indebted to the Company, by cancellation by the Company
of an amount of such indebtedness equal to the purchase price for the Shares
being repurchased, or (C) by a combination of (A) and (B) so that the combined
payment and cancellation of indebtedness equals such purchase price. Upon
delivery of such notice and payment of the purchase price in any of the ways
described above, the Company shall become the legal and beneficial owner of the
Shares being repurchased and all rights and interest therein or related thereto,
and the Company shall have the right to transfer to its own name the number of
Shares being repurchased by the Company, without further action by Purchaser.

               (iii) One hundred percent (100%) of the Unvested Shares shall
initially be subject to the Repurchase Option. The Unvested Shares shall be
released from the Repurchase Option in accordance with the Vesting Schedule set
forth in the Notice of Stock Option Grant until all Shares are released from the
Repurchase Option. Fractional shares shall be rounded to the nearest whole
share.

          (b)  RIGHT OF FIRST REFUSAL. Before any Shares held by Purchaser or
               ----------------------
any transferee of Purchaser (either being sometimes referred to herein as the
"HOLDER") may be sold or otherwise transferred (including transfer by gift or
 ------
operation of law), the Company or its assignee(s) shall have a right of first
refusal to purchase the Shares on the terms and conditions set forth in this
Section 3(b) (the "RIGHT OF FIRST REFUSAL").
                   ----------------------

               (i)   NOTICE OF PROPOSED TRANSFER. The Holder of the Shares shall
                     ---------------------------
deliver to the Company a written notice (the "NOTICE") stating: (i) the Holder's
                                              ------
bona fide intention to sell or otherwise transfer such Shares; (ii) the name of
each proposed purchaser or other transferee ("PROPOSED TRANSFEREE"); (iii) the
                                              -------------------
number of Shares to be transferred to each Proposed Transferee; and (iv) the
terms and conditions of each proposed sale or transfer. The Holder shall offer
the Shares at the same price (the "OFFERED PRICE") and upon the same terms (or
                                   -------------
terms as similar as reasonably possible) to the Company or its assignee(s).

               (ii)  EXERCISE OF RIGHT OF FIRST REFUSAL. At any time within 30
                     ----------------------------------
days after receipt of the Notice, the Company and/or its assignee(s) may, by
giving written notice to the Holder, elect to purchase all, but not less than
all, of the Shares proposed to be transferred to any one or more of the Proposed
Transferees, at the purchase price determined in accordance with subsection
(iii) below.

               (iii) PURCHASE PRICE. The purchase price ("PURCHASE PRICE") for
                     --------------                       --------------
the Shares purchased by the Company or its assignee(s) under this Section 3(b)
shall be the Offered Price. If the Offered Price includes consideration other
than cash, the cash equivalent value of the non-cash consideration shall be
determined by the Board of Directors of the Company in good faith.

               (iv)  PAYMENT. Payment of the Purchase Price shall be made, at
                     -------
the option of the Company or its assignee(s), in cash (by check), by
cancellation of all or a portion of any outstanding indebtedness of the Holder
to the Company (or, in the case of repurchase by an assignee, to the assignee),
or by any combination thereof within 30 days after receipt of the Notice or in
the manner and at the times set forth in the Notice.

               (v)   HOLDER'S RIGHT TO TRANSFER. If all of the Shares proposed
                     --------------------------
in the Notice to be transferred to a given Proposed Transferee are not purchased
by the Company and/or its assignee(s) as provided in this Section 3(b), then the
Holder may sell or otherwise transfer such Shares to that Proposed Transferee at
the Offered Price or at a higher price, provided that such sale or other
transfer is consummated within 60 days after the date of the Notice and provided
further that any such sale or other transfer is effected in accordance with any
applicable securities laws and the Proposed Transferee agrees in writing that
the provisions of this Section 3 shall continue to apply to the Shares in the
hands of such Proposed Transferee. If the Shares described in the Notice are not
transferred to the Proposed Transferee within such period, or if the Holder
proposes to change the price or other terms to make them more favorable to the
Proposed Transferee, a new Notice shall be given to the Company, and the Company
and/or its assignees shall again be offered the Right of First Refusal before
any Shares held by the Holder may be sold or otherwise transferred.

               (vi)  EXCEPTION FOR CERTAIN FAMILY TRANSFERS. Anything to the
                     --------------------------------------
contrary contained in this Section 3(b) notwithstanding, the transfer of any or
all of the Shares during Purchaser's lifetime or
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on Purchaser's death by will or intestacy to Purchaser's Immediate Family (as
defined below) or a trust for the benefit of Purchaser's Immediate Family shall
be exempt from the provisions of this Section 3(b). "Immediate Family" as used
                                                     ----------------
herein shall mean spouse, lineal descendant or antecedent, father, mother,
brother or sister. In such case, the transferee or other recipient shall receive
and hold the Shares so transferred subject to the provisions of this Section,
and there shall be no further transfer of such Shares except in accordance with
the terms of this Section 3.

          (c)  INVOLUNTARY TRANSFER.
               --------------------

               (i)  COMPANY'S RIGHT TO PURCHASE UPON INVOLUNTARY TRANSFER. In
                    -----------------------------------------------------
the event, at any time after the date of this Agreement, of any transfer by
operation of law or other involuntary transfer (including divorce or death, but
excluding, in the event of death, a transfer to Immediate Family as set forth in
Section 3(b)(vi) above) of all or a portion of the Shares by the record holder
thereof, the Company shall have the right to purchase all of the Shares
transferred at the greater of the purchase price paid by Purchaser pursuant to
this Agreement or the Fair Market Value of the Shares on the date of transfer.
Upon such a transfer, the person acquiring the Shares shall promptly notify the
Secretary of the Company of such transfer. The right to purchase such Shares
shall be provided to the Company for a period of 30 days following receipt by
the Company of written notice by the person acquiring the Shares.

               (ii) PRICE FOR INVOLUNTARY TRANSFER. With respect to any stock to
                    ------------------------------
be transferred pursuant to Section 3(c)(i), the price per Share shall be a price
set by the Board of Directors of the Company that will reflect the current value
of the stock in terms of present earnings and future prospects of the Company.
The Company shall notify Purchaser or his or her executor of the price so
determined within 30 days after receipt by it of written notice of the transfer
or proposed transfer of Shares. However, if the Purchaser does not agree with
the valuation as determined by the Board of Directors of the Company, the
Purchaser shall be entitled to have the valuation determined by an independent
appraiser to be mutually agreed upon by the Company and the Purchaser and whose
fees shall be borne equally by the Company and the Purchaser.

          (d)  ASSIGNMENT. The right of the Company to purchase any part of the
               ----------
Shares may be assigned in whole or in part to any shareholder or shareholders of
the Company or other persons or organizations; provided, however, that an
assignee, other than a corporation that is the Parent or a 100% owned Subsidiary
of the Company, must pay the Company, upon assignment of such right, cash equal
to the difference between the original purchase price and Fair Market Value, if
the original purchase price is less than the Fair Market Value of the Shares
subject to the assignment.

          (e)  RESTRICTIONS BINDING ON TRANSFEREES. All transferees of Shares or
               -----------------------------------
any interest therein will receive and hold such Shares or interest subject to
the provisions of this Agreement, including, insofar as applicable, the
Repurchase Option. Any sale or transfer of the Shares shall be void unless the
provisions of this Agreement are satisfied.

          (f)  TERMINATION OF RIGHTS. The Right of First Refusal and the
               ---------------------
Company's right to repurchase the Shares in the event of an involuntary transfer
pursuant to Section 3(c) above shall terminate upon the first sale of Common
Stock of the Company to the general public pursuant to a registration statement
filed with and declared effective by the Securities and Exchange Commission
under the Securities Act of 1933, as amended (the "SECURITIES ACT").
                                                   --------------

          (g)  MARKET STANDOFF AGREEMENT. In connection with the initial public
               -------------------------
offering of the Company's securities and upon request of the Company or the
underwriters managing such underwritten offering of the Company's securities,
Purchaser agrees not to sell, make any short sale of, loan, grant any option for
the purchase of, or otherwise dispose of any securities of the Company (other
than those included in the registration) without the prior written consent of'
the Company or such underwriters, as the case may be, for such period of time
(not to exceed 180 days) from the effective date of such registration as may be
requested by the Company or such managing underwriters and to execute an
agreement reflecting the foregoing as may be requested by the underwriters at
the time of the Company's initial public offering.
<PAGE>

     4.   ESCROW OF UNVESTED SHARES. For purposes of facilitating the
          -------------------------
enforcement of the provisions of Section 3 above, Purchaser agrees, immediately
upon receipt of the certificate(s) for the Shares subject to the Repurchase
Option, to deliver such certificate(s), together with an Assignment Separate
from Certificate in the form attached to this Agreement as ATTACHMENT A executed
                                                           ------------
by Purchaser and by Purchaser's spouse (if required for transfer), in blank, to
the Secretary of the Company, or the Secretary's designee, to hold such
certificate(s) and Assignment Separate from Certificate in escrow and to take
all such actions and to effectuate all such transfers and/or releases as are in
accordance with the terms of this Agreement. Purchaser hereby acknowledges that
the Secretary of the Company, or the Secretary's designee, is so appointed as
the escrow holder with the foregoing authorities as a material inducement to
make this Agreement and that said appointment is coupled with an interest and is
accordingly irrevocable. Purchaser agrees that said escrow holder shall not be
liable to any party hereof (or to any other party). The escrow holder may rely
upon any letter, notice or other document executed by any signature purported to
be genuine and may resign at any time. Purchaser agrees that if the Secretary of
the Company, or the Secretary's designee, resigns as escrow holder for any or no
reason, the Board of Directors of the Company shall have the power to appoint a
successor to serve as escrow holder pursuant to the terms of this Agreement

     5.   Investment and Taxation Representations. In connection with the
          ---------------------------------------
purchase of the Shares, Purchaser represents to the Company the following:

          (a)  Purchaser is aware of the Company's business affairs and
financial condition and has acquired sufficient information about the Company to
reach an informed and knowledgeable decision to acquire the Shares. Purchaser is
purchasing the Shares for investment for his or her own account only and not
with a view to, or for resale in connection with, any "distribution" thereof
within the meaning of the Securities Act.

          (b)  Purchaser understands that the Shares have not been registered
under the Securities Act by reason of a specific exemption therefrom, which
exemption depends upon, among other things, the bona fide nature of Purchaser's
investment intent as expressed herein.

          (c)  Purchaser understands that the Shares are "restricted securities"
under applicable U.S. federal and state securities laws and that, pursuant to
these laws, Purchaser must hold the Shares indefinitely unless they are
registered with the Securities and Exchange Commission and qualified by state
authorities, or an exemption from such registration and qualification
requirements is available. Purchaser acknowledges that the Company has no
obligation to register or qualify the Shares for resale. Purchaser further
acknowledges that if an exemption from registration or qualification is
available, it may be conditioned on various requirements including, but not
limited to, the time and manner of sale, the holding period for the Shares, and
requirements relating to the Company which are outside of the Purchaser's
control, and which the Company is under no obligation and may not be able to
satisfy.

          (d)  Purchaser understands that Purchaser may suffer adverse tax
consequences as a result of Purchaser's purchase or disposition of the Shares.
Purchaser represents that Purchaser has consulted any tax consultants Purchaser
deems advisable in connection with the purchase or disposition of the Shares and
that Purchaser is not relying on the Company for any tax advice.

     6.   RESTRICTIVE LEGENDS AND STOP-TRANSFER ORDERS.
          --------------------------------------------

          (a)  LEGENDS. The certificate or certificates representing the Shares
               -------
shall bear the following legends (as well as any legends required by applicable
state and federal corporate and securities laws):

               (i)  THE SHARES REPRESENTED BY THIS CERTIFICATE HAVE NOT BEEN
                    REGISTERED UNDER THE SECURITIES ACT OF 1933, AND HAVE BEEN
                    ACQUIRED FOR INVESTMENT AND NOT WITH A VIEW TO, OR IN
                    CONNECTION WITH, THE SALE OR DISTRIBUTION THEREOF. NO SUCH
                    SALE OR DISTRIBUTION MAY BE EFFECTED WITHOUT AN EFFECTIVE
                    REGISTRATION STATEMENT RELATED THERETO OR AN OPINION OF
                    COUNSEL IN A FORM SATISFACTORY TO THE COMPANY THAT SUCH
                    REGISTRATION IS NOT REQUIRED UNDER THE SECURITIES ACT OF
                    1933.
<PAGE>

               (ii) THE SHARES REPRESENTED-ID BY THIS CERTIFICATE MAY BE
                    TRANSFERRED ONLY IN ACCORDANCE WITH THE TERMS OF AN
                    AGREEMENT BETWEEN THE COMPANY AND THE STOCKHOLDER, A COPY OF
                    WHICH IS ON FILE WITH THE SECRETARY OF THE COMPANY.

          (b)  STOP-TRANSFER NOTICES. Purchaser agrees that, in order to ensure
               ---------------------
compliance with the restrictions referred to herein, the Company may issue
appropriate "stop transfer" instructions to its transfer agent, if any, and
that, if the Company transfers its own securities, it may make appropriate
notations to the same effect in its own records.

          (c)  REFUSAL TO TRANSFER. The Company shall not be required (i) to
               -------------------
transfer on its books any Shares that have been sold or otherwise transferred in
violation of any of the provisions of this Agreement or (ii) to treat as owner
of such Shares or to accord the right to vote or pay dividends to any purchaser
or other transferee to whom such Shares shall have been so transferred.

          (d)  REMOVAL OF LEGEND. When all of the following events have
               -----------------
occurred, the Shares then held by Purchaser will no longer be subject to the
legend referred to in Section 6(a)(ii): (i) the termination of the Right of
First Refusal; (ii) the expiration or termination of the market standoff
provisions of Section 3(g) (and of any agreement entered pursuant to Section
3(g)); and (iii) the expiration or exercise in full of the Repurchase Option.
After such time, and upon Purchaser's request, a new certificate or certificates
representing the Shares not repurchased shall be issued without the legend
referred to in Section 6(a)(ii), and delivered to Purchaser.

     7.   NO EMPLOYMENT. Rights Nothing in this Agreement shall affect in any
          -------------
manner whatsoever the right or power of the Company, or a Parent or Subsidiary
of the Company, to terminate Purchaser's employment or consulting relationship,
for any reason, with or without cause.

     8.   SECTION 83(B) ELECTION. Purchaser understands that Section 83(a) of
          ----------------------
the Internal Revenue Code of 1986, as amended (the "CODE"), taxes as ordinary
                                                    ----
income for a Nonstatutory Stock Option and as alternative minimum taxable income
for an Incentive Stock Option the difference between the amount paid for the
Shares and the Fair Market Value of the Shares as of the date any restrictions
on the Shares lapse. In this context, "RESTRICTION" means the right of the
                                       -----------
Company to buy back the Shares pursuant to the Repurchase Option set forth in
Section 3(a) of this Agreement. Purchaser understands that Purchaser may elect
to be taxed at the time the Shares are purchased, rather than when and as the
Repurchase Option expires, by filing an election under Section 83(b) (an "83(B)
                                                                          -----
ELECTION") of the Code with the Internal Revenue Service within 30 days from the
--------
date of purchase. Even if the Fair Market Value of the Shares at the time of the
execution of this Agreement equals the amount paid for the Shares, the election
must be made to avoid income and alternative minimum tax treatment under Section
83(a) in the future. Purchaser understands that failure to file such an election
in a timely manner may result in adverse tax consequences for Purchaser.
Purchaser further understands that an additional copy of such election form
should be filed with his or her federal income tax return for the calendar year
in which the date of this Agreement falls. Purchaser acknowledges that the
foregoing is only a summary of the effect of United States federal income
taxation with respect to purchase of the Shares hereunder, and does not purport
to be complete. Purchaser further acknowledges that the Company has directed
Purchaser to seek independent advice regarding the applicable provisions of the
Code, the income tax laws of any municipality, state or foreign country in which
Purchaser may reside, and the tax consequences of Purchaser's death.

     Purchaser agrees that he or she will execute and deliver to the Company
with this executed Agreement a copy of the Acknowledgment and Statement of
Decision Regarding Section 83(b) Election (the "Acknowledgement") attached
                                                ---------------
hereto as Attachment B. Purchaser further agrees that he or she will execute and
          ------------
submit with the Acknowledgment a copy of the 83(b) Election attached hereto as
Attachment C if Purchaser has indicated in the Acknowledgment his or her
------------
decision to make such an election.
<PAGE>

     9.   MISCELLANEOUS.
          -------------

          (a)  GOVERNING LAW. This Agreement and all acts and transactions
               -------------
pursuant hereto and the rights and obligations of the parties hereto shall be
governed, construed and interpreted in accordance with the laws of the State of
California, without giving effect to principles of conflicts of law.

          (b)  ENTIRE AGREEMENT; ENFORCEMENT OF RIGHTS. This Agreement sets
               ---------------------------------------
forth the entire agreement and understanding of the parties relating to the
subject matter herein and merges all prior discussions between them. No
modification of or amendment to this Agreement, nor any waiver of any rights
under this Agreement, shall be effective unless in writing signed by the parties
to this Agreement. The failure by either party to enforce any rights under this
Agreement shall not be construed as a waiver of any rights of such party.

          (c)  SEVERABILITY. If one or more provisions of this Agreement are
               ------------
held to be unenforceable under applicable law, the parties agree to renegotiate
such provision in good faith. In the event that the parties cannot reach a
mutually agreeable and enforceable replacement for such provision, then (i) such
provision shall be excluded from this Agreement, (ii) the balance of the
Agreement shall be interpreted as if such provision were so excluded and (iii)
the balance of the Agreement shall be enforceable in accordance with its terms.

          (d)  CONSTRUCTION. This Agreement is the result of negotiations
               ------------
between and has been reviewed by each of the parties hereto and their respective
counsel, if any; accordingly, this Agreement shall be deemed to be the product
of all of the parties hereto, and no ambiguity shall be construed in favor of or
against any one of the parties hereto.

          (e)  NOTICES. Any notice required or permitted by this Agreement shall
               -------
be in writing and shall be deemed sufficient when delivered personally or sent
by telegram or fax or 48 hours after being deposited in the U.S. mail, as
certified or registered mail, with postage prepaid, and addressed to the party
to be notified at such party's address as set forth below or as subsequently
modified by written notice.

          (f)  COUNTERPARTS. This Agreement may be executed in two or more
               ------------
counterparts, each of which shall be deemed an original and all of which
together shall constitute one instrument.

          (g)  SUCCESSORS AND ASSIGNS. The rights and benefits of this Agreement
               ----------------------
shall inure to the benefit of, and be enforceable by the Company's successors
and assigns. The rights and obligations of Purchaser under this Agreement may
only be assigned with the prior written consent of the Company.

          (h)  CALIFORNIA CORPORATE SECURITIES LAW. THE SALE OF THE SECURITIES
               -----------------------------------
WHICH ARE THE SUBJECT OF THIS AGREEMENT HAS NOT BEEN QUALIFIED WITH THE
COMMISSIONER OF CORPORATIONS OF THE STATE OF CALIFORNIA AND THE ISSUANCE OF THE
SECURITIES OR THE PAYMENT OR RECEIPT OF ANY PART OF THE CONSIDERATION THEREFOR
PRIOR TO THE QUALIFICATION IS UNLAWFUL, UNLESS THE SALE OF SECURITIES IS EXEMPT
FROM QUALIFICATION BY SECTION 25100, 25102 OR 25105 OF THE CALIFORNIA
CORPORATIONS CODE. THE RIGHTS OF ALL PARTIES TO THIS AGREEMENT ARE EXPRESSLY
CONDITIONED UPON THE QUALIFICATION BEING OBTAINED, UNLESS THE SALE IS SO EXEMPT.

                           [Signature Page Follows]
<PAGE>

         The parties have executed this Agreement as of the date first set forth
above.

                                 COMPANY:

                                 TOP TIER SOFTWARE, INC.

                                 By:____________________________________

                                 Name:__________________________________
                                       (print)

                                 Title:_________________________________

                                 6203 San Ignacio Ave.
                                 San Jose, CA 95119

                                 PURCHASER:

                                 EMPLOYEE

                                 _______________________________________
                                 (Signature)

                                 _______________________________________
                                 (Print Name)

                                 Address:

     I,______________________ spouse of___________________ have read and hereby
     approve the foregoing Agreement. In consideration of the Company's granting
     my spouse the right to purchase the Shares as set forth in the Agreement, I
     hereby agree to be bound irrevocably by the Agreement and further agree
     that any community property or similar interest that I may have in the
     Shares shall hereby be similarly bound by the Agreement. I hereby appoint
     my spouse as my attorney in-fact with respect to any amendment or exercise
     of any rights under the Agreement.

                                   _______________________________________
                                   Spouse of EMPLOYEE

                                       1<PAGE>

                                                                  EXHIBIT 10.13

                  WORLDWIDE INTERCOMPANY MANAGEMENT SERVICES
                        AND TECHNICAL SUPPORT AGREEMENT

  THIS WORLDWIDE INTERCOMPANY MANAGEMENT SERVICES AGREEMENT (the "Agreement") is
entered into as of the first day of August 22, 1996, by and between Top Tier
Israel (1992) Ltd., a corporation duly organized and existing under the laws of
Israel, with its principal office located at 4 Hacharashet Street, P.O. Box
2658, 3rd Floor, Ra'anana, Israel 43657 (hereinafter called "TTI"), and TopTier
Software, Inc., a corporation duly organized and existing under the laws of
Delaware, with its principal office located at 6203 San Ignatio Avenue, Suite
101 San Jose, California (hereinafter called "TopTier").

      WHEREAS TTI is a software engineering company with expertise in developing
complex data navigation and acquisition software; and

      WHEREAS TopTier is a distribution company with expertise in marketing,
sales, strategic planning and management, both within and without the United
States; and

      WHEREAS TTI desires to focus on its core engineering competencies; and

      WHEREAS TopTier desires to provide management services to TTI in
connection with TopTier's activities as a distributor of TTI software;

  NOW THEREFORE, IN CONSIDERATION of the mutual covenants and agreements herein
contained, the parties hereto hereby agree as follows:

  (1) TopTier shall establish and maintain throughout the period this Agreement
      is effective, an office in California, which office shall be registered
      and operated in accordance with the laws and administrative regulations of
      California and of the U.S., and shall be comprised of such facilities and
      personnel as TTI from time to time may reasonably request (hereinafter
      called the "U.S. Office").

  (2) Throughout the period this Agreement is effective, TopTier shall cause the
      U.S. office to, and the U.S. office shall:

      (a) Keep TTI advised and informed regarding all matters worldwide which
          may be of reasonable interest or concern to TTI in connection with the
          carrying on of its business;

      (b) Perform such services as may reasonably be necessary, in the opinion
          of TTI, to maintain and promote the goodwill of TTI worldwide;

      (c) Investigate any new developments regarding the use worldwide of
          products which from time to time are manufactured or sold or are
          susceptible of being manufactured or sold by TTI;
<PAGE>

      (d) Gather and provide to TTI information, including financial
          information, concerning prospective customers of TTI worldwide, and
          market conditions generally;

      (e) Assist TTI in managing and developing  the marketing and distribution
          of TTI products, including but not limited to: product marketing
          research and planning, marketing campaign planning and execution,
          planning and execution of advertising, informational and promotional
          activities, recruitment and management of marketing partners;

      (f) Assist TTI in developing and implementing the strategic plan of TTI;

      (g) Provide TTI with such legal, accounting, financial, human resources
          and other managerial services as TTI may from time to time reasonably
          request;

      (h) Provide TTI with such reports concerning the above matters as may from
          time to time be reasonably required by TTI;

      (i) Assist TTI with technical support and maintenance services related to
          maintenance services provided by TopTier. "Services" shall mean and
          include: (a) providing comprehensive advice, information and other
          technical support regarding the specifications, capabilities,
          performance, operations, application, installation and maintenance of
          the Products ("Technical Assistance"); (b) engaging in customer
          liaison and marketing support activities with respect to the Products;
          and (c) providing other support services reasonably requested by TTI.
          "Service/Maintenance Contract/Agreement" shall mean the written
          contract, purchase order or agreement pursuant to which a Customer
          contracts for the service and/or maintenance of the Products over a
          specified period of time.

      (j) Without limiting the generality of the foregoing, act on behalf of TTI
          in a liaison capacity and perform administrative and technical support
          and such other reasonable services worldwide as requested by TTI from
          time to time in connections with such projects, investigations and
          other business matters as may be designated by TTI from time to time;

  (3) TopTier shall not have any power or authority whatsoever to negotiate or
      conclude sales agreements or to sell products or services on behalf of
      TTI, but shall forthwith refer to TTI all inquires which TopTier may from
      time to time receive regarding the purchase of any services of TTI; and
      TopTier shall not have any power or authority whatsoever to negotiate,
      conclude or accept any contracts or agreements of any kind whatsoever on
      behalf of TTI, or in any other way legally bind or obligate TTI in any way
      whatsoever.  Accordingly, in the performance of the services to be
      rendered hereunder, TopTier at all times shall act as a principal and an
      independent contractor and not in any respect as an agent, attorney,
      employee or representative of TTI; and TopTier at all times shall refrain
      from declaring or representing to any third party that TopTier is in any
      respect an agent, attorney, employee or representative of TTI. TopTier and
      TTI also acknowledge and agree that nothing in this Agreement shall be

                                       2

<PAGE>

      construed to create a partnership, joint venture, or any other
      relationship between the parties which would entitle either party to
      receive a share of the other party's earnings or profits.

  (4) Unless otherwise agreed to by TopTier, throughout the period this
      Agreement is effective, TTI shall, and TTI shall cause the U.S. Office to,
      and the U.S. Office shall, refrain from performing any services of the
      kind described in Paragraph (2) hereof for any other supplier of products
      or services which may from time to time be competitive with the products
      or services of TopTier.

  (5) In consideration for the services to be performed by TopTier pursuant to
      this Agreement, TTI shall pay to TopTier, throughout the period this
      Agreement is effective, in the manner provided for in Paragraph (6)
      hereof, a monthly service fee calculated on the following basis:

      (a) An amount equal to all costs and expenses of TopTier, including,
          without limitation, overhead costs and expenses and the salaries,
          wages and employee benefit payments paid in respect of the manager and
          other employees of TopTier, reasonably and properly incurred by
          TopTier in the performance of the services to be provided by it
          hereunder (and TopTier will convert all costs and expenses incurred
          and paid in local currency into U.S. dollars by using the exchange
          rate prevailing at the end of each calendar month and as reported as
          the New York trading rates in the Wall Street Journal); plus

      (b) An amount by way of profit which shall be such amount as may from time
          to time be mutually agreed upon by TopTier and TTI and which, until
          otherwise so agreed upon, shall be an amount equal to five percent of
          the amounts to be paid to TopTier by TopTier pursuant to Paragraph
          (5)(a) hereof.

  (6) (a) At the end of each calendar month throughout the period this Agreement
          is effective, TopTier shall cause to be prepared, in form reasonably
          satisfactory to TTI, and send to TTI a statement setting forth (i) an
          itemization of the costs and expenses referred to in Paragraph (5)(a)
          hereof which were actually incurred by TopTier during the calendar
          month so ending, and (ii) the amount of the monthly service fee due
          TopTier, calculated with respect to such calendar month as provided in
          Paragraph (5) hereof.

      (b) TTI shall pay to TopTier, within thirty days after receipt by TTI of
          such statement, the amount of the monthly service fee payable to
          TopTier with respect to the calendar month covered by such statement.

      (c) All payments to be made hereunder by TTI to TopTier shall be remitted
          by TTI to the headquarters office of TopTier, provided, however, that
          if TopTier requests TTI to remit any of such payments or any portion
          thereof directly to another office of TopTier, TTI shall comply with
          such requests to the extent practicable under Israel's foreign
          exchange regulations then applicable.

                                       3

<PAGE>

       (d) TopTier shall at all times cause proper records and books of account
           to be kept with respect to the costs and expenses referred to in
           Paragraph (5)(a) hereof, and such records and books of account shall
           be available to TTI for review at such times as TTI may reasonably
           request during the period this Agreement is effective. TopTier agrees
           to keep all information disclosed by such review confidential and
           shall disclose that information only to those employees of TopTier
           who have a need to know.

  (7)  TopTier shall cause all necessary and proper action to be taken in order
       to obtain all governmental approvals and licenses from the Israel foreign
       exchange, tax and other governmental authorities which may be required in
       order for TopTier to perform the services to be performed by them
       hereunder and to receive the service fee from TTI provided for in
       Paragraph (5) hereof.

  (8)  TopTier shall cause to be paid all taxes and other duties or assessments
       which may be levied by any governmental authority with respect to the
       services to be performed by TopTier pursuant to this Agreement and/or on
       the service fees accruing and payable to TopTier pursuant to this
       Agreement.

  (9)  This Agreement shall become effective as of the date first above written,
       and shall thereafter continue to be and remain effective until terminated
       as provided in Paragraph (10) hereof.

  (10) This Agreement may be terminated by either of the parties hereto by
       giving written notice to the other party of such termination not less
       than thirty days prior to the date on which such termination is to become
       effective; provided, however, that this Agreement shall be automatically
       terminated in the event that either party (a) becomes subject or party to
       proceedings in bankruptcy, winding-up or liquidation or to litigation
       which may lead to bankruptcy, winding-up or liquidation, (b) makes an
       assignment for the benefit of its creditors, or (c) contravenes any one
       or more of the provisions hereof.

       In addition, TTI may elect to terminate this agreement immediately, upon
       written notice to TopTier if TopTier engages in activities which, in the
       opinion of TTI, are detrimental to the interests of TTI.

  (11) Neither this Agreement nor any of the respective rights or obligations of
       the parties hereto shall be assignable in whole or in part without the
       consent in writing of the other party hereto, and such consent may be
       withheld wholly within the discretion of such other party.

  (12) This Agreement shall be governed by and interpreted and construed in
       accordance with the laws of the State of California of the United States
       of America.

  (13) Any controversy or claim arising out of or relating to this Agreement or
       the breach thereof, shall be decided solely by arbitration in accordance
       with the Commercial Rules of the American Arbitration Association then in
       effect. The site of the

                                       4

<PAGE>

       arbitration shall be San Francisco, California. The initiating party
       shall indicate whether one or three arbitrators shall be used.
       Arbitrators shall be selected from the panels maintained by the American
       Arbitration Association ("AAA") as provided by the rules of the AAA.
       Judgment upon the award rendered may be entered in any court having
       jurisdiction thereof.

  (14) This Agreement, including any attachments, constitutes the final
       expression of the understanding and agreement between the parties with
       respect to the subject matter hereof, is intended as a complete and
       exclusive statement of the terms of the parties' agreement, supersedes
       and cancels all previous agreements and understandings, either oral or in
       writing, between the parties to this Agreement, and is not subject to or
       entered into on the basis of any oral or written terms or representations
       other than those contained herein. Any modification or amendment of the
       terms and conditions of this Agreement will only be binding upon the
       parties if contained in writing and signed by or on behalf of both
       parties.

  IN WITNESS WHEREOF, each party hereto has executed this Agreement as of the
date first above written.

                                     TopTier Software, Inc.

                                     /s/ Shai Agassi
                                     ______________________

                                     Top Tier Israel

                                     /s/ R. Agassi
                                     ______________________

                                       5

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