Document:

Membership Interest and Share Purchase Agreement

 Exhibit 10.19 
 EXECUTION COPY 
 MEMBERSHIP INTEREST AND SHARE PURCHASE AGREEMENT 
 between 
 RESIDENTIAL FUNDING COMPANY, LLC,

 as Seller 
 and 
 GMAC LLC, 
 as Purchaser 
 March 31, 2009 

 TABLE OF CONTENTS 
  

					
	 	  	 	  	Page
	 ARTICLE 1. DEFINITIONS; INTERPRETATION
	  	1
			
	 1.1
	  	 Definitions
	  	1
			
	 1.2
	  	 Interpretation
	  	8
		
	 ARTICLE 2. PURCHASE AND SALE
	  	9
			
	 2.1
	  	 Purchase of Interests
	  	9
			
	 2.2
	  	 Purchase Price.
	  	9
			
	 2.3
	  	 Payment of RFS Intercompany Liabilities; Post-Closing Adjustment
	  	11
			
	 2.4
	  	 Closing
	  	11
			
	 2.5
	  	 Deliveries of Seller.
	  	11
			
	 2.6
	  	 Deliveries of Purchaser
	  	12
		
	 ARTICLE 3. REPRESENTATIONS AND WARRANTIES OF SELLER
	  	13
			
	 3.1
	  	 Organization and Authority
	  	13
			
	 3.2
	  	 Ownership of the Interests; Capitalization; Subsidiaries
	  	13
			
	 3.3
	  	 Consents and Approvals
	  	15
			
	 3.4
	  	 Financial Statements
	  	15
			
	 3.5
	  	 Tax
	  	15
			
	 3.6
	  	 Contracts
	  	16
			
	 3.7
	  	 Intellectual Property
	  	17
			
	 3.8
	  	 Employees; Employee Benefits
	  	18
			
	 3.9
	  	 Real Property
	  	19
			
	 3.10
	  	 Environmental
	  	19
			
	 3.11
	  	 No Material Adverse Change
	  	19
			
	 3.12
	  	 Litigation
	  	19
			
	 3.13
	  	 Brokers or Finders
	  	20
			
	 3.14
	  	 RFS Broker-Dealer Matters
	  	20
			
	 3.15
	  	 RFSC Broker-Dealer Matters.
	  	21
		
	 ARTICLE 4. REPRESENTATIONS AND WARRANTIES OF PURCHASER
	  	23
			
	 4.1
	  	 Authority of Purchaser
	  	23
			
	 4.2
	  	 Membership Certificates
	  	23
			
	 4.3
	  	 Consents and Approvals
	  	23

  

 -i- 

 TABLE OF CONTENTS 
 (continued) 
  

					
	 	  	 	  	Page
	 4.4
	  	 Financing
	  	23
			
	 4.5
	  	 Brokers and Finders
	  	24
		
	 ARTICLE 5. COVENANTS
	  	24
			
	 5.1
	  	 Subsequent Actions
	  	24
			
	 5.2
	  	 Third Party Consents
	  	24
			
	 5.3
	  	 Access to Information
	  	25
			
	 5.4
	  	 Records; Post-Closing Access to Information.
	  	25
			
	 5.5
	  	 Interim Operations of the Acquired Companies
	  	26
			
	 5.6
	  	 Subordinated Loan
	  	27
			
	 5.7
	  	 Regulatory Matters
	  	27
			
	 5.8
	  	 Supplements to Disclosures
	  	28
			
	 5.9
	  	 Transition Services Agreement
	  	28
			
	 5.10
	  	 Intercompany Debt
	  	28
			
	 5.11
	  	 Transferred Employees
	  	28
		
	 ARTICLE 6. CONDITIONS PRECEDENT TO OBLIGATIONS OF PURCHASER
	  	29
			
	 6.1
	  	 RFS Closing Conditions
	  	29
			
	 6.2
	  	 RFCIL Closing Conditions
	  	30
		
	 ARTICLE 7. CONDITIONS PRECEDENT TO OBLIGATIONS OF SELLER
	  	31
			
	 7.1
	  	 RFS Closing Conditions
	  	31
			
	 7.2
	  	 RFCIL Closing Conditions
	  	32
		
	 ARTICLE 8. SURVIVAL AND INDEMNIFICATION
	  	33
			
	 8.1
	  	 Survival
	  	33
			
	 8.2
	  	 Indemnification by Seller
	  	33
			
	 8.3
	  	 Indemnification by Purchaser
	  	34
			
	 8.4
	  	 Limitations on Liability
	  	34
			
	 8.5
	  	 Claims
	  	35
			
	 8.6
	  	 Notice of Third Party Claims; Assumption of Defense
	  	36
			
	 8.7
	  	 Settlement or Compromise
	  	36
			
	 8.8
	  	 Net Losses; Subrogation; Mitigation
	  	37
			
	 8.9
	  	 Special Rule for Fraud
	  	37

  

 -ii- 

 TABLE OF CONTENTS 
 (continued) 
  

					
	 	  	 	  	Page
	 ARTICLE 9. TAX MATTERS
	  	38
			
	 9.1
	  	 Transfer Taxes
	  	38
			
	 9.2
	  	 Liability for Taxes and Related Matters
	  	38
			
	 9.3
	  	 Cooperation
	  	38
			
	 9.4
	  	 Tax Returns
	  	38
		
	 ARTICLE 10. TERMINATION
	  	39
			
	 10.1
	  	 Termination
	  	39
			
	 10.2
	  	 Procedure and Effect of Termination
	  	39
		
	 ARTICLE 11. MISCELLANEOUS
	  	40
			
	 11.1
	  	 Expenses
	  	40
			
	 11.2
	  	 Amendment
	  	40
			
	 11.3
	  	 Notices
	  	40
			
	 11.4
	  	 Waivers
	  	41
			
	 11.5
	  	 Counterparts
	  	41
			
	 11.6
	  	 Headings
	  	41
			
	 11.7
	  	 Applicable Law
	  	41
			
	 11.8
	  	 Assignment
	  	41
			
	 11.9
	  	 No Third Party Beneficiaries
	  	41
			
	 11.10
	  	 Waiver of Jury Trial
	  	42
			
	 11.11
	  	 Written Disclosures
	  	42
			
	 11.12
	  	 Incorporation
	  	42
			
	 11.13
	  	 Complete Agreement
	  	42
			
	 11.14
	  	 Disclaimer
	  	42
			
	 11.15
	  	 Public Announcements
	  	42
			
	 11.16
	  	 Specific Performance
	  	42
			
	 11.17
	  	 Further Assurances
	  	43

  

 -iii- 

			
	 Exhibits
	 	 
	 Exhibit A
	 	 Assignment of RFS Interests

	 Exhibit B
	 	 Termination Agreement

	 Exhibit C
	 	 Term Sheet for Transition Services

  

 i 

 MEMBERSHIP INTEREST AND SHARE 
 PURCHASE AGREEMENT 
 This MEMBERSHIP INTEREST AND SHARE PURCHASE
AGREEMENT is entered into on the 31stday of March, 2009 between Residential Funding Company, LLC, a Delaware limited liability company (“Seller”), and GMAC LLC, a Delaware limited liability company (“Purchaser”).

 WHEREAS, Seller owns (i) all of the issued and outstanding limited liability company interests (the “RFS Interests”)
of Residential Funding Securities, LLC, a Delaware limited liability company (“RFS”) and (ii) the entire legal and beneficial title to all of the capital stock (the “RFCIL Interests” and, together with the RFS
Interests, the “Interests”) in RFC Investments Limited, a private company limited by shares incorporated in England and Wales (“RFCIL”); 
 WHEREAS, RFCIL owns all of the issued and outstanding share capital of RFSC International Limited, a private company limited by shares incorporated in England and Wales (“RFSC” and, together with RFS
and RFCIL, the “Acquired Companies”); 
 WHEREAS, at the RFS Closing (as defined in Section 1.1), simultaneous
with the other transactions to be consummated at the RFS Closing, Purchaser shall pay directly to Seller on behalf of RFS an amount equal to all outstanding principal due and payable under that certain National Association of Securities Dealers
Subordinated Loan Agreement (bearing the loan number 04-D-SLA-13305) between Seller and RFS, dated as of March 7, 2003, as amended (the “Subordinated Loan”), and, immediately thereafter, such Subordinated Loan shall no longer
be effective in accordance with its terms; 
 WHEREAS, as of the date hereof, RFS, as borrower, has entered into that certain new
subordinated loan agreement, dated as of the date hereof (the “New Subordinated Loan Agreement”), with Purchaser, as lender, which will replace the Subordinated Loan at the RFS Closing, subject to the consent of FINRA; 

WHEREAS, upon the terms and subject to the conditions set forth in this Agreement, Seller desires to sell, assign and transfer to Purchaser, and
Purchaser desires to purchase from Seller, and take assignment and delivery of, all right, title and interest in and to the Interests; 
 NOW, THEREFORE, in consideration of the premises and the mutual promises herein contained, Seller and Purchaser agree as follows: 
 ARTICLE 1. 
 DEFINITIONS; INTERPRETATION 
 1.1 Definitions. The following terms shall have the following meanings for the purposes of this Agreement: 
 “Acquired Companies” shall have the meaning set forth in the recitals. 
 “Actual Intercompany
Liabilities” shall have the meaning set forth in Section 2.3(b). 

 “Actual Intercompany Liabilities Notice” shall have the meaning set forth in
Section 2.3(b). 
 “Adjustment Report” shall have the meaning set forth in Section 2.2(b)(iv).

 “Affiliate” means any Person controlling, controlled by or under common control with another “Person.” For
purposes of this definition only, “control” shall mean the ownership, directly or indirectly, of 50% or more of the outstanding common stock or other equity interest of a Person. Seller and Purchaser shall not be deemed Affiliates for
purposes of this Agreement. 
 “Agreement” means this Membership Interest and Share Purchase Agreement, including all
Exhibits hereto. 
 “Assignment of RFS Interests” means the Assignment and Assumption of Limited Liability Company Interests
with respect to the RFS Interests in the form of Exhibit A attached hereto. 
 “Basket Amount” shall have the meaning
set forth in Section 8.4(a). 
 “Business Day” means any day of the year, other than (i) any Saturday or
Sunday or (ii) any other day on which banks located in New York, New York or London, England, as applicable, generally are closed for business. 
 “Computer Equipment” means all equipment and devices (including data processing hardware and related telecommunications equipment, media, and tools) used by the Acquired Companies in the conduct of
their businesses, including the Acquired Companies’ rights under all related warranties. 
 “Consents” means all
permits, authorizations, consents, waivers and approvals from third parties or Governmental Authorities necessary to consummate this Agreement and the transactions contemplated hereby. The Consents are set forth on a list delivered by Seller to
Purchaser on the date hereof. 
 “Contract” means, with respect to any Person, any agreement, commitment, arrangement,
undertaking, contract, obligation, promise, indenture, deed of trust or other similar instrument (whether written or oral and whether express or implied) by which that Person, or any of its properties or assets, is legally bound. 
 “Dispute Notice” shall have the meaning set forth in Section 2.2(b)(iii). 
 “Employee Benefit Plan” means any “employee benefit plan” (as defined in Section 3(3) of ERISA), other than a
Multiemployer Plan, and each retirement or deferred compensation plan, incentive compensation plan, stock plan, retention plan or agreement, unemployment compensation plan, vacation pay, change in control, severance pay, bonus or benefit
arrangement, insurance or hospitalization program or any fringe benefit arrangements for any employee, director, consultant or agent, whether pursuant to contract, arrangement, custom or informal understanding which does not constitute an employee
benefit plan, and including an employment or consulting Contract. 
  

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 “Enforceability Exceptions” shall have the meaning set forth in
Section 3.1(a). 
 “Environmental Law” means any Law relating to the environment, including those pertaining to
(i) reporting, licensing, permitting, investigating, remediating and cleaning up in connection with any presence or Release, or the threat of the same, of Hazardous Substances and (ii) the manufacture, processing, distribution, use,
treatment, storage, disposal, transport, handling and the like of Hazardous Substances, including those pertaining to occupational health and safety. 
 “ERISA” means the Employee Retirement Income Security Act of 1974, as amended, and all regulations and rules issued thereunder, or any successor Law. 
 “Estimated Intercompany Liabilities” shall have the meaning set forth in Section 2.3(a). 
 “Estimated Intercompany Liabilities Notice” shall have the meaning set forth in Section 2.3(a). 
 “Exchange Act” means the United States Securities Exchange Act of 1934, as amended, and the rules and regulations promulgated
thereunder. 
 “Financial Statements” shall have the meaning set forth in Section 3.4(a). 
 “FINRA” means the Financial Industry Regulatory Authority and includes its predecessor, the National Association of Securities Dealers.

 “FSA” means the Financial Services Authority. 
 “GAAP” means United States generally accepted accounting principles. 
 “Governmental Authority” means any U.S. or non-U.S. federal, state, provincial or municipal entity, any U.S. or non-U.S. governmental
entity and any political subdivision or other executive, legislative, administrative, judicial, quasi-judicial or other governmental department, commission, court, board, bureau, agency or instrumentality, domestic or foreign. 
 “Hazardous Substance” means any substance or material that is prohibited, controlled or regulated by any Governmental Authority pursuant
to environmental laws, including pollutants, contaminants, dangerous goods or substances, toxic or hazardous substances or materials, wastes (including solid non-hazardous wastes and subject wastes), petroleum and its derivatives and by-products and
other hydrocarbons, all as defined in or regulated pursuant to any Environmental Law. 
 “Indemnification Cap” shall have
the meaning set forth in Section 8.4(b). 
 “Indemnified Person” means the Person or Persons entitled to, or
claiming a right to, indemnification under Article 8. 
 “Intellectual Property” means domestic and foreign
(i) registered and unregistered trade names, trademarks, service marks, applications for trademarks and applications for service 

  

 3 

 
marks, (ii) patent registrations and patent applications, (iii) trade secrets and (iv) copyrights, claims for copyrights, copyright
registrations and copyright applications that, in each case, are owned by or licensed to any Acquired Company. 
 “Intercompany
Debt” shall have the meaning set forth in Section 3.4(b). 
 “Interests” shall have the meaning set
forth in the recitals. 
 “IT Assets” means IT Inventories, Technical Documentation, Software Contracts and Computer
Equipment of the Acquired Companies, in each case to the extent used in, relating to, or arising out of the operation of the businesses of the Acquired Companies. 
 “IT Inventories” means (i) computer software code (in all media) and materials, including all software programs; (ii) computer software documentation, including user materials and
(iii) all other unused or reusable materials, stores, and supplies related to computer software, in each case to the extent used in, relating to, or arising out of the operation of the businesses of the Acquired Companies. 
 “Law” means any law, statute, regulation, ordinance, rule, order, decree, judgment, consent decree or governmental requirement enacted,
promulgated, entered into, agreed to or imposed by any Governmental Authority. 
 “Lien” means any title defect, conflicting
or adverse claim of ownership, mortgage, deed of trust, hypothecation, security interest, lien, pledge, claim, right of first refusal, option, charge, restrictive covenant, lease, order, decree, judgment, stipulation, settlement, attachment,
objection or other encumbrance of any nature whatsoever. 
 “Loss” or “Losses” means any and all damages,
losses, actions, proceedings, causes of action, obligations, liabilities, claims, Liens, penalties, fines, demands, assessments, awards, judgments, settlements, costs and expenses, including (i) court costs and similar costs of litigation,
(ii) reasonable attorneys’ and consultants’ fees, including those incurred in connection with (a) investigating or attempting to avoid the matter giving rise to the Losses or (b) successfully establishing a valid right to
indemnification for Losses and (iii) interest awarded as part of a judgment or settlement, if any, but in any event shall exclude consequential, punitive, special or incidental damages or lost profits claimed, incurred or suffered by any
Indemnified Person (which exclusion does not include any consequential, punitive, special or incidental damages or lost profits for which such Indemnified Person is liable to a third party as a direct, out of pocket cost of such Indemnified Person).

 “Material Adverse Effect” means any condition, circumstance, change or effect that, individually or when taken together
with all other conditions, circumstances, changes or effects, is materially adverse to any Acquired Company, taken as a whole; provided, that, for purposes of this Agreement, a Material Adverse Effect shall not include any condition, circumstance,
change or effect resulting from (i) conditions, circumstances or changes to the industry or markets in which the Acquired Companies are operated, (ii) the announcement or disclosure of the transactions contemplated herein,
(iii) general economic, regulatory or political conditions or changes in the countries in which the Acquired Companies are operated, (iv) military action or acts of terrorism, (v) changes in applicable Law after the date hereof,
(vi) compliance with the 

  

 4 

 
terms of this Agreement or (vii) the conditions in or changes to any financial, banking or securities markets (including any disruption thereof and any
decline in the price of any security or market index); and provided, further, that in the case of each of clauses (i), (iii), (iv), (v) and (vii), no Acquired Company is materially disproportionately affected
by such condition, circumstance, change or effect compared to other Persons engaged in the conduct of businesses similar to the businesses of such Acquired Company. 
 “Material Contract” means any Contract of an Acquired Company, which (i) was entered into in contemplation of a sale or possible sale of shares or assets of such Acquired Company;
(ii) involves any joint venture or partnership or agreement to share profits or excess cash flows; (iii) relates to the lease, sub-lease or use of any real estate; (iv) relates to the licensing or use of any Intellectual Property and
involves a liability or expenditure of greater than $100,000 annually; (v) involves a liability or expenditure of greater than $100,000 annually; (vi) the duration of which is greater than one year and has an aggregate liability exceeding
$100,000 over the life of the Contract; (vii) provides for the guarantee, indemnification, surety or similar obligation of any Person’s obligations (other than the obligations of the Acquired Companies); (viii) restricts in any
material respect any Acquired Company from conducting its business as conducted as of the date of this Agreement in any geographic area during any period of time or (ix) was entered into with any Governmental Authority and involves obligations
by any Acquired Company that will continue following either the RFS Closing or the RFCIL Closing, as applicable. 
 “Multiemployer
Plan” means any “multiemployer plan,” as defined in Section 4001(a)(3) of ERISA. 
 “Net Book Value”
means the total equity of either RFS or RFSC, as set forth on the consolidated balance sheet of RFS or RFSC, respectively, dated as of the relevant date. For example, the “Net Book Value of RFS as of February 28, 2009” means the total
equity of RFS as set forth on the consolidated balance sheet of RFS, dated as of February 28, 2009. 
 “New Subordinated Loan
Agreement” shall have the meaning set forth in the recitals. 
 “Permits” means all material permits, consents,
waivers, licenses, certificates, approvals, authorizations, registrations, franchises, rights, privileges and exemptions issued or granted by any Governmental Authority. An accurate and complete list of all Permits that are applicable to RFS and/or
RFSC and that have been obtained since January 1, 2007 has been delivered by Seller to Purchaser on the date hereof. 
 “Person” means any individual, corporation, partnership, association, limited liability company, trust, Governmental Authority or other entity or organization in any jurisdiction. 
 “Purchase Price” shall have the meaning set forth in Section 2.2(a). 
 “Purchaser” shall have the meaning set forth in the preamble. 
 “Purchaser Indemnified Parties” shall have the meaning set forth in Section 8.2. 
  

 5 

 “Purchaser’s RFCIL Closing Certificate” shall have the meaning set forth in
Section 7.2(d). 
 “Purchaser’s RFS Closing Certificate” shall have the meaning set forth in
Section 7.1(d). 
 “Regulatory Filings” shall have the meaning set forth in Section 3.15(a).

 “Release” means any release or discharge of any Hazardous Substance, including any discharge, spray, injection,
inoculation, abandonment, deposit, spillage, leakage, seepage, pouring, emission, emptying, throwing, dumping, placing, exhausting, escape, leach, migration, dispersal, dispensing or disposal. 
 “ResCap” means Residential Capital, LLC, a Delaware limited liability company. 
 “RFCIL” shall have the meaning set forth in the recitals. 
 “RFCIL Closing” means the closing of the transactions contemplated hereby with respect to the purchase and sale of the RFCIL Interests. 
 “RFCIL Closing Date” shall have the meaning set forth in Section 2.4. 
 “RFCIL Interests” shall have the meaning set forth in the recitals. 
 “RFCIL Purchase Price” shall have the meaning set forth in Section 2.2(a). 
 “RFS” shall have the meaning set forth in the recitals. 
 “RFS Closing” means the closing of the transactions contemplated hereby with respect to the purchase and sale of the RFS Interests. 
 “RFS Closing Date” shall have the meaning set forth in Section 2.4. 
 “RFS Interests” shall have the meaning set forth in the recitals. 
 “RFS Purchase Price” shall have the meaning set forth in Section 2.2(a). 
 “RFS Valuation” shall have the meaning set forth in Section 2.2(b)(i). 
 “RFSC” shall have the meaning set forth in the recitals. 
 “RFSC Valuation” shall have the meaning set forth in Section 2.2(b)(i). 
 “SEC” means the U.S. Securities and Exchange Commission. 
 “Seller” shall have the meaning set
forth in the preamble. 
 “Seller’s RFCIL Closing Certificate” shall have the meaning set forth in
Section 6.2(d). 
 “Seller’s RFS Closing Certificate” shall have the meaning set forth in
Section 6.1(d). 
  

 6 

 “Seller’s Knowledge,” or variations thereof, means the actual knowledge of the
Persons set forth on a list delivered by Seller to Purchaser for such purpose. 
 “Software Contracts” means all Contracts,
agreements, licenses and other commitments and arrangements, with the exception of generally available or off-the-shelf shrink wrap licenses, with any Person respecting the ownership, license, acquisition, design, development, distribution,
marketing, development, use, outsourcing or maintenance of computer program code, related technical or user documentation and databases, in each case relating to or arising out of the businesses of the Acquired Companies. 
 “Subordinated Loan” shall have the meaning set forth in the recitals. 
 “Subsidiary” means, with respect to any Person, any corporation, limited liability company, partnership or other organization, whether
incorporated or unincorporated, (i) of which such Person or one or more of its Subsidiaries owns or controls, directly or indirectly, outstanding shares of capital stock, or other equity interests representing 50% or more of the voting power or
economic interests of all outstanding stock or ownership interests of such entity, or (ii) of which such Person or any other Subsidiary of such Person is a general partner (or otherwise serves in a capacity of comparable authority) or
(iii) of which such Person has power to appoint the governing body or over which such Person otherwise has control or approval rights. 
 “Tax” or “Taxes” mean all taxes, charges, fees, duties, levies or other assessments, including income, gross receipts, capital stock, net proceeds, ad valorem, turnover, real, personal and other property
(tangible and intangible), goods and services, sales, use, franchise, excise, value added, stamp, leasing, lease, user, transfer, fuel, excess profits, occupational, interest equalization, windfall profits, unitary, severance and employees’
income withholding, unemployment and Social Security taxes, duties, assessments and charges (including the recapture of any tax items such as investment tax credits), which are imposed by the United States or any other Governmental Authority,
including any interest, penalties or additions to tax related thereto imposed by any Governmental Authority (including any interest or penalties with respect to such Taxes). 
 “Tax Return” means all returns and reports of or with respect to Taxes required to be filed with any Governmental Authority or
depository. 
 “Tax Statute of Limitations Date” with respect to a particular Tax means the opening of business on the day
after the expiration of the applicable statute of limitations with respect to such Tax, including any extensions thereof made with the consent of Seller (or if such date is not a Business Day, the next Business Day). 
 “Tax Warranty” means a representation or warranty in Section 3.5 of this Agreement. 
 “Technical Documentation” means all technical and descriptive materials relating to the acquisition, design, development, use, or
maintenance of computer code, program documentation, Computer Equipment and materials in the businesses of the Acquired Companies. 
  

 7 

 “Termination Agreement” means the termination agreement between Seller and RFS to be
entered into at the RFS Closing in the form attached hereto as Exhibit B, pursuant to which (i) Seller and RFS shall terminate each of the loan agreement, dated March 25, 1999, by and between RFS, as lender, and Seller, as borrower,
and the loan agreement, dated October 15, 2008, by and between Seller, as lender, and RFS, as borrower, and (ii) any and all outstanding amounts under each such loan agreement shall be paid in full. 
 “Termination Date” shall have the meaning set forth in Section 10.1(b). 
 “Title and Authorization Warranty” means a representation or warranty in Section 3.1, 3.2 or 4.1 of this
Agreement. 
 “Transaction Documents” means this Agreement, the Assignment, the Termination Agreement, the New Subordinated
Loan Agreement and the Transition Services Agreement. 
 “Transferred Employees” shall have the meaning set forth in
Section 3.8(a). 
 “Transition Services Agreement” means a transition services agreement, to be negotiated
pursuant to Section 5.9 after the date hereof and based on the term sheet for transition services attached hereto as Exhibit C, entered into at the earlier of the RFS Closing or the RFCIL Closing by Seller and Purchaser on
mutually agreeable terms. 
 “Transfer Taxes” shall have the meaning set forth in Section 9.1. 
 “U.K. GAAP” means generally accepted accounting practice in the United Kingdom. 
 “Valuation” or “Valuations” shall have the meaning set forth in Section 2.2(b)(i). 
 1.2 Interpretation. The headings preceding the text of Articles and Sections included in this Agreement are for convenience only and shall not be
deemed part of this Agreement or be given any effect in interpreting this Agreement. The use of the masculine, feminine or neuter gender or the singular or plural form of words herein shall not limit any provision of this Agreement. The use of the
terms “including” or “include” shall in all cases herein mean “including, without limitation” or “include, without limitation,” respectively. Reference to any Person includes such Person’s successors and
assigns to the extent such successors and assigns are permitted by the terms of any applicable agreement. Reference to a Person in a particular capacity excludes such Person in any other capacity or individually. Reference to any agreement
(including this Agreement), document or instrument means such agreement, document or instrument as amended or modified and in effect from time to time in accordance with the terms thereof and, if applicable, the terms hereof. Underscored references
to Articles, Sections, paragraphs, clauses or Exhibits shall refer to those portions of this Agreement. The use of the terms “hereunder,” “hereby,” “hereof,” “hereto” and words of similar import shall refer to
this Agreement as a whole and not to any particular Article, Section, paragraph or clause of, or Exhibit to, this Agreement. All references in this Agreement to dollar amounts shall refer to the currency of the United States unless otherwise
specified. Unless the context requires otherwise, references to any U.S. or Delaware statutory provision or U.S. or Delaware legal term for any action, remedy, method of judicial proceeding, document, legal status, court, official or any other legal
concept or thing shall, in respect of any jurisdiction other than the U.S., be deemed to 

  

 8 

 
include what most nearly approximates in that jurisdiction the U.S. or Delaware statutory provision or U.S. or Delaware legal term. All references to amounts
denominated in dollars shall mean U.S. dollars, except where specifically noted otherwise. Whenever any payment hereunder is to be paid in “cash,” payment shall be made in U.S. dollars and the method for payment shall be by wire transfer
of immediately available funds. In the event there is any need to convert U.S. dollars into any foreign currency, or vice versa, for any purpose under this Agreement, the exchange rate shall be the mid-market quoted exchange rate by Bloomberg, Inc.
at the close of business on the Business Day prior to the date an obligation is paid. 
 ARTICLE 2. 
 PURCHASE AND SALE 
 2.1 Purchase of
Interests. On the terms and subject to the conditions set forth in this Agreement, (a) at the RFS Closing, Seller shall sell, assign and transfer to Purchaser, and Purchaser shall purchase from Seller, and take assignment and delivery of,
all right, title and interest in and to the RFS Interests in exchange for the RFS Purchase Price, as defined and set forth in Section 2.2, and (b) at the RFCIL Closing, Seller shall sell, assign and transfer to Purchaser, and
Purchaser shall purchase from Seller, and take assignment and delivery of, all right, title and interest in and to the RFCIL Interests in exchange for the RFCIL Purchase Price, as defined and set forth in Section 2.2. 
 2.2 Purchase Price. 
 (a)
Consideration. The aggregate value of the consideration to be paid and delivered by Purchaser to Seller (i) in exchange for the RFS Interests at the RFS Closing shall be $43,664,688 in cash (the “RFS Purchase Price,”
which amount is equal to the Net Book Value of RFS as of February 28, 2009 less $500,000) and (ii) in exchange for the RFCIL Interests at the RFCIL Closing shall be $16,970,486 in cash (the “RFCIL Purchase Price,” which
amount is equal to the Net Book Value of RFSC as of February 28, 2009, and, together with the RFS Purchase Price, the “Purchase Price,” as it may be adjusted pursuant to Section 2.2(b)). The Net Book Value as of
February 28, 2009 of each of RFS and RFSC has been delivered in writing by Seller to Purchaser as of the date hereof. 
 (b) Purchase
Price Adjustment. The Purchase Price shall be adjusted in accordance with the procedures set forth in this Section 2.2(b) after each of the RFS Closing and the RFCIL Closing based upon the amount by which Net Book Value as of the RFS
Closing Date less $500,000 for RFS and the Net Book Value as of the RFCIL Closing Date for RFSC is more or less than the RFS Purchase Price and the RFCIL Purchase Price, respectively. 
 (i) Post-Closing Determination. Within five Business Days following the RFS Closing Date, Purchaser shall deliver to Seller a written notice in
reasonable detail of the Net Book Value of RFS as of the RFS Closing Date and within five Business Days following the RFCIL Closing Date, Purchaser shall deliver to Seller a written notice in reasonable detail of the Net Book Value of RFSC as of the
RFCIL Closing Date (with respect to RFS, the “RFS Valuation” and, with respect to RFSC, the “RFSC Valuation”; each being a “Valuation” and, collectively, the “Valuations”).

  

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 (ii) Payment. If the RFS Valuation provides that the Net Book Value of RFS as of the RFS Closing
Date is greater than the RFS Purchase Price and/or the RFSC Valuation provides that the Net Book Value of RFSC as of the RFCIL Closing Date is greater than the RFSC Purchase Price, then Purchaser shall pay an amount in cash equal to the aggregate
amount of each such difference to Seller within five Business Days after the Valuations become final and binding as provided in Section 2.2(b)(iii) or (iv). If the RFS Valuation provides that the Net Book Value of RFS as of the
RFS Closing Date is less than the RFS Purchase Price and/or the RFSC Valuation provides that the Net Book Value of RFSC as of the RFCIL Closing Date is less than the RFSC Purchase Price, then Seller shall pay an amount in cash equal to the aggregate
amount of each such difference to Purchaser within five Business Days after the Valuations become final and binding as provided in Section 2.2(b)(iii) or (iv). If the RFS Closing and the RFCIL Closing occur simultaneously, all
payments required to be made pursuant to this Section 2.2(b)(ii) shall be netted against each other on a dollar-for-dollar basis prior to the payment of any such amounts. All payments required to be made pursuant to this
Section 2.2(b)(ii) shall include interest on any such payment from the RFS Closing Date or the RFCIL Closing Date, as applicable, to the date paid at the rate of interest published by the Wall Street Journal (Central edition) on
such closing date as the “prime rate” at large U.S. money center banks. 
 (iii) Objections; Determination Binding. Unless
Seller gives written notice to Purchaser of an objection to all or a part of either of the Valuations (a “Dispute Notice”) within five Business Days after Seller’s receipt of each such Valuation, the Valuations shall become
binding in their entirety at the end of such five-day period. If Seller delivers a Dispute Notice within such five-day period and the parties are unable to agree as to all issues in the Dispute Notice within five days after the Dispute Notice is
received by Purchaser, then the relevant Valuation(s) shall be submitted to an Independent Accountant to resolve the issues set forth in the Dispute Notice in accordance with Section 2.2(b)(iv). Purchaser and Seller shall bear the costs
of the Independent Accountant equally. 
 (iv) Dispute Resolution. The Independent Accountant shall conduct such review of the
Valuation(s), the Dispute Notice and any supporting documentation submitted by either Purchaser or Seller or as otherwise determined by the Independent Accountant in its sole discretion to be necessary (but excluding any documentation created by the
parties in attempting to resolve any disputes relating to this Section 2.2(b)), and the Independent Accountant shall hear any presentations desired to be made by the parties as the Independent Accountant. The Independent Accountant shall
be provided full access to the books and records of Seller, Purchaser and the Acquired Companies related to such determination. The Independent Accountant shall, as promptly as practicable and in no event later than 30 days following its receipt of
the Dispute Notice, deliver to Seller and Purchaser a report (the “Adjustment Report”), which shall set forth, in reasonable detail, the Independent Accountant’s determination with respect to the issues specified in the Dispute
Notice, and the revisions, if any, to be made to the applicable Valuation together with supporting calculations. Such Adjustment Report and the revisions, if any, to be made to the applicable Valuation(s) shall be final and binding on the parties,
absent arithmetical error, and shall be deemed a final arbitration award that is enforceable against each of the parties in any court of competent jurisdiction, and the Purchase Price shall be adjusted according to such Adjustment Report and paid in
accordance with Section 2.2(b)(ii). 
  

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 2.3 Payment of RFS Intercompany Liabilities; Post-Closing Adjustment. 
 (a) On the day immediately prior to the RFS Closing, Seller shall deliver to Purchaser a written notice (the “Estimated Intercompany Liabilities
Notice”) in reasonable detail of the estimated amounts of all outstanding intercompany liabilities owed by RFS to Seller as of the RFS Closing Date (the “Estimated Intercompany Liabilities”), including amounts owed by RFS
for its share of prior monthly personnel costs shared with Seller and with respect to the accrued and unpaid interest owed by RFS under the Subordinated Loan. Seller shall cause RFS to pay Seller in full all Estimated Intercompany Liabilities on or
before the RFS Closing. 
 (b) Within five Business Days following the RFS Closing, Seller shall deliver to Purchaser a written notice (the
“Actual Intercompany Liabilities Notice”) in reasonable detail of the actual amounts of all outstanding intercompany liabilities owed by RFS to Seller as of the RFS Closing Date (the “Actual Intercompany
Liabilities”). If the Actual Intercompany Liabilities Notice provides that the Actual Intercompany Liabilities are greater than the Estimated Intercompany Liabilities, then Purchaser shall cause RFS to pay an amount in cash equal to the
aggregate amount of such difference to Seller within five Business Days after Purchaser’s receipt of the Actual Intercompany Liabilities Notice. If the Actual Intercompany Liabilities Notice provides that the Actual Intercompany Liabilities are
less than the Estimated Intercompany Liabilities, then Seller shall pay an amount in cash equal to the aggregate amount of such difference to RFS within one Business Day after Purchaser’s receipt of the Actual Intercompany Liabilities Notice.

 2.4 Closing. Each of the RFS Closing and the RFCIL Closing shall take place at the offices of Mayer Brown LLP, 71 South Wacker
Drive, Chicago, Illinois 60606. The RFS Closing shall take place on the final Business Day of the month in which Purchaser has notified Seller that all closing conditions set forth in Section 6.1 and Section 7.1 have been
satisfied or waived, and the RFS Closing shall be effective as of 5:00 p.m. (Eastern time) on such date (the “RFS Closing Date”). The RFCIL Closing shall take place on the final Business Day of the month in which Purchaser has
notified Seller that all closing conditions set forth in Section 6.2 and Section 7.2 have been satisfied or waived, and the RFCIL Closing shall be effective as of 5:00 p.m. (Eastern time) on such date (the “RFCIL
Closing Date”). Purchaser, in its sole discretion, upon reasonable notice to Seller may choose to conduct the RFS Closing and the RFCIL Closing separately on the earliest date possible for the RFS Closing or the RFCIL Closing, as the case
may be, or simultaneously on the date on which the conditions to both the RFS Closing and the RFCIL Closing have been satisfied or waived. The transactions to be consummated at each of the RFS Closing and the RFCIL Closing shall occur
simultaneously. 
 2.5 Deliveries of Seller. 
 (a) At the RFS Closing, Seller shall deliver to Purchaser: 
 (i) the Assignment of RFS Interests duly
executed by Seller; 
 (ii) the Termination Agreement duly executed by Seller and RFS; and 
 (iii) Seller’s RFS Closing Certificate. 
  

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 (b) At the RFCIL Closing, Seller shall deliver to Purchaser: 
 (i) duly executed share transfers with respect to the RFCIL Interests in favor of Purchaser, or as it may direct, together with related share
certificates for the RFCIL Interests (or an indemnity on the terms agreed to by Purchaser in the case of any lost certificate); 
 (ii) an
irrevocable power of attorney (on the terms agreed to by Purchaser) executed by Seller in favor of Purchaser, or its nominees, enabling Purchaser, or its nominees, pending registration of the transfers of the RFCIL Interests, to exercise all voting
and other rights attaching to the RFCIL Interests and to appoint proxies for that purpose; 
 (iii) confirmation reasonably satisfactory to
Purchaser of the location of the common seal, statutory books and bank mandates of RFCIL and RFSC; and 
 (iv) Seller’s RFCIL Closing
Certificate. 
 (c) At each of the RFS Closing and the RFCIL Closing, Seller shall deliver to Purchaser such other documents as may be
reasonably requested by Purchaser to accomplish the transactions contemplated hereby. 
 (d) At the earlier of the RFS Closing or the RFCIL
Closing, Seller shall deliver to Purchaser the Transition Services Agreement duly executed by Seller. 
 2.6 Deliveries of Purchaser.

 (a) At the RFS Closing, Purchaser shall deliver to Seller: 
 (i) the RFS Purchase Price by wire transfer in immediately available funds to an account in the U.S. designated in writing by Seller to Purchaser at least two Business Days prior to the RFS Closing; 
 (ii) the Assignment of RFS Interests duly executed by Purchaser; and 
 (iii) Purchaser’s RFS Closing Certificate. 
 (b) At the RFCIL Closing, Purchaser shall deliver to
Seller: 
 (i) the RFCIL Purchase Price by wire transfer in immediately available funds to an account in the U.S. designated in writing by
Seller to Purchaser at least two Business Days prior to the RFCIL Closing; and 
 (ii) Purchaser’s RFCIL Closing Certificate.

 (c) At each of the RFS Closing and the RFCIL Closing, Purchaser shall deliver to Seller such other documents as may be reasonably
requested by Seller to accomplish the transactions contemplated hereby. 
  

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 (d) At the earlier of the RFS Closing or the RFCIL Closing, Purchaser shall deliver to Seller the
Transition Services Agreement duly executed by Purchaser. 
 ARTICLE 3. 
 REPRESENTATIONS AND WARRANTIES OF SELLER 
 Except as disclosed to Purchaser by Seller
in writing on the date hereof, Seller represents and warrants to Purchaser, as of the date hereof and as of the RFS Closing Date and the RFCIL Closing Date (except to the extent any such representations and warranties shall have been expressly made
as of a particular date, in which case such representations and warranties shall be made only as of such date), as follows: 
 3.1
Organization and Authority. 
 (a) Seller is a limited liability company validly existing, duly organized and in good standing under
the laws of the State of Delaware. Seller has good and sufficient limited liability company power, authority and right to enter into and deliver this Agreement and to complete the transactions to be completed by Seller hereunder. The execution and
delivery of this Agreement and the consummation of the transactions contemplated hereby have been duly and validly authorized by all appropriate corporate authority, and no other corporate action on the part of Seller is necessary to authorize the
execution, delivery and performance by Seller of this Agreement or the consummation of the transactions contemplated hereby. This Agreement constitutes a valid and legally binding obligation of Seller, enforceable against Seller in accordance with
its terms, except as such enforceability may be limited by principles of public policy and subject to the laws of general application relating to bankruptcy, insolvency, and the relief of debtors and to rules of law governing specific performance,
injunctive relief and other equitable remedies (the “Enforceability Exceptions”). 
 (b) RFS is a limited liability company
validly existing, duly formed and in good standing under the laws of the State of Delaware, and has all requisite limited liability company power and authority to own, lease and operate its properties and assets and to carry on its business as now
being conducted. 
 (c) RFSC is a private company limited by shares incorporated in England and Wales, and has all requisite private company
power and authority to own, lease and operate its properties and assets and to carry on its business as now being conducted. 
 3.2
Ownership of the Interests; Capitalization; Subsidiaries. 
 (a) Seller is, and at the RFS Closing Seller will be, the owner of all
right, title and interest (record, legal and beneficial) in and to the RFS Interests, free and clear of any Lien. Seller is, and at the RFCIL Closing Seller will be, the owner of all right, title and interest (record, legal and beneficial) in and to
the RFCIL Interests, free and clear of any Lien. All of the Interests have been duly authorized and validly issued, are fully paid and nonassessable. The transfer and delivery to Purchaser of the Interests hereunder will transfer to Purchaser legal
and valid title to all of the Interests, free and clear of any Lien. There is no Contract or option, or any right or privilege (whether pre-emptive, contractual or otherwise) capable of becoming a 

  

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Contract or option, of any Person binding upon any Acquired Company, (i) to sell, acquire, transfer, assign, pledge, charge, mortgage or in any other
way dispose of or encumber any of the Interests other than pursuant to the provisions of this Agreement, (ii) to allot or issue any of the unissued equity or ownership interests of RFS or RFCIL or to create any additional equity or ownership
interests of RFS or RFCIL or (iii) to sell, acquire, transfer, assign, pledge, mortgage or in any other way dispose of or encumber any of the assets of RFS or RFCIL other than in the usual and ordinary course of business. 
 (b) The RFS Interests constitute as of the RFS Closing Date all of the issued and outstanding limited liability company or other equity or ownership
interests (including any rights to acquire such interests) of RFS. RFS does not own, directly or indirectly, any interest or investment in (whether equity or debt) any corporation, partnership, limited liability company, joint venture, business,
trust or other Person. 
 (c) The RFCIL Interests constitute as of the RFCIL Closing Date all of the issued and outstanding capital stock or
other equity or ownership interests (including any rights to acquire such interests) of RFCIL. Other than with respect to its ownership of all of the issued and outstanding shares of capital stock (or other equity interests) of RFSC, which is the
only Subsidiary of RFCIL, RFCIL does not own, directly or indirectly, any interest or investment in (whether equity or debt) any corporation, partnership, limited liability company, joint venture, business, trust or other Person. 
 (d) RFCIL is, and at the RFCIL Closing RFCIL will be, the owner of all right, title and interest (record, legal and beneficial) in and to all of the
issued and outstanding shares of capital stock (or other equity interests) of RFSC, free and clear of any Lien. All of the outstanding shares of capital stock (or other equity interests) of RFSC have been duly authorized and validly issued, are
fully paid and nonassessable. Other than with respect to its ownership of all of the issued and outstanding shares of capital stock (or other equity interests) of RFSC, RFCIL does not own any assets and there are no liabilities or obligations of any
nature or kind of or relating to RFCIL. 
 (e) The minute books and other corporate records of RFS are in its possession and have been
properly kept in all material respects and contain a true, accurate and complete record of all matters with which they should deal. All corporate documents and filings necessary to be filed with the Secretary of State of the State of Delaware have
been duly filed and were correct in all material respects when filed. 
 (f) The register of members and all other statutory books of RFCIL
and RFSC are in their possession and have been properly kept in all material respects and contain a true, accurate and complete record of all matters with which they should deal. All returns, resolutions and other documents necessary or desirable to
be filed with the Registrar of Companies of England and Wales have been duly filed and were correct in all material respects when filed. 
 (g) Seller has issued a certificate to its parent, GMAC-RFC Holding Company, LLC, representing all of Seller’s issued and outstanding limited liability company membership interests. 
  

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 3.3 Consents and Approvals. No consent of, or declaration, filing or registration with, any
Governmental Authority or any other Person is required to be obtained or made, as applicable, by Seller in connection with the execution, delivery and performance of this Agreement and the other Transaction Documents, or the consummation of the
transactions contemplated by this Agreement or by any other Transaction Document, except for consents, declarations, filings and registrations the failure to have which, individually or in the aggregate, would not reasonably be expected to have a
Material Adverse Effect or a material adverse effect on the ability of Seller to consummate the transactions contemplated hereby and satisfy all its obligations hereunder. 
 3.4 Financial Statements. 
 (a) Seller
has delivered to Purchaser on the date hereof true, complete and correct copies of the audited balance sheets and statements of income as of December 31, 2008 for the year then ended for RFS and the unaudited balance sheets and statements of
income as of December 31, 2008 for the year then ended for RFSC (the “Financial Statements”). Each of the Financial Statements (including the notes thereto) were prepared from the books and records of the Acquired Companies.
Each of the Financial Statements of RFS were prepared in accordance with GAAP and each of the Financial Statements of RFSC were prepared in accordance with U.K. GAAP. Subject to normal year-end and quarterly adjustments and the absence of notes, the
Financial Statements fairly present in all material respects the financial condition and the results of operations of the Acquired Companies as of the date of and for the period referred to in such Financial Statements. 
 (b) There are no liabilities or obligations relating to the Acquired Companies of any nature, whether accrued, contingent or otherwise, except for
liabilities or obligations (i) reflected in the Financial Statements, (ii) that are ordinary course performance obligations pursuant to Contracts to which an Acquired Company is a party that, to the extent incurred prior to the date of the
Financial Statements, are not required to be reflected therein or (iii) that were incurred since the date of the Financial Statements and were normal and recurring expenses or obligations incurred in the ordinary course of business and have not
had and would not reasonably be expected to have a Material Adverse Effect. As of each of the RFS Closing and the RFCIL Closing, Seller shall have no outstanding intercompany debt with respect to the company being sold (the “Intercompany
Debt”) of any nature, whether accrued, contingent or otherwise. 
 3.5 Tax. Except as would not have, individually or in the
aggregate, a Material Adverse Effect: 
 (a) All Tax Returns required to be filed by the Acquired Companies have been filed in the prescribed
form and within the prescribed time and all such Tax Returns are true, complete and correct; 
 (b) Each of the Acquired Companies has duly
and timely paid all Taxes due and payable whether or not shown on any Tax Return, including all installments on account of Taxes for the current year; 
  

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 (c) There are no Liens for Taxes against any of the Acquired Companies; 
 (d) Each of the Acquired Companies has not (i) waived any statute of limitations in respect of Taxes or (ii) agreed to any extension of time
with respect to a Tax assessment or deficiency; 
 (e) No deficiencies exist or, to Seller’s Knowledge, have been asserted with respect
to Taxes of any of the Acquired Companies; and no Acquired Company is a party to any action or proceeding for assessment or collection of Taxes, nor, to Seller’s Knowledge, has such an event been asserted or threatened against any of the
Acquired Companies, or any of their assets; 
 (f) Each of the Acquired Companies has duly and timely withheld all Taxes required by Law to
be withheld by it (including Taxes required to be withheld by it in respect of any amount paid or credited or deemed to be paid or credited by it to or for the account of any Person) and has duly and timely remitted to the appropriate tax authority
such Taxes and other amounts required by Law to be remitted by it; and 
 (g) Each of the Acquired Companies has duly and timely collected
all amounts on account of any sales or transfer taxes, including goods and services, harmonized sales and provincial or territorial sales taxes, required by Law to be collected by it and has duly and timely remitted to the appropriate authority any
such amounts required by Law to be remitted by it. 
 3.6 Contracts. 
 (a) No Acquired Company is in default or material breach of any Material Contract to which it is a party and, to Seller’s Knowledge, there exists no
condition, event or act that, with the giving of notice or lapse of time or both, would constitute such a default or breach, and all such Material Contracts are in good standing and in full force and effect without amendment (except such amendments
as are otherwise disclosed by Seller to Purchaser on the date hereof) thereto and such Acquired Company is entitled to all benefits thereunder. 
 (b) Seller has delivered to Purchaser on the date hereof an accurate and complete list of all Material Contracts. Except for the Material Contracts, no Acquired Company has entered into any Contract outside of the usual and ordinary course
of business. Except for Material Contracts and Contracts entered into in the usual and ordinary course of business that are not of a material nature, no Acquired Company has entered into any Contract that contains change of control provisions. Each
Material Contract is a legal, valid and binding obligation of the Acquired Company that is a party thereto, enforceable against it in accordance with its terms, except as such enforceability may be limited by the Enforceability Exceptions. No other
party to a Material Contract has made, asserted or, to Seller’s Knowledge, has any defense, set-off or counterclaim thereunder and no party has exercised any option granted to it to cancel, terminate or shorten the term thereof. 
  

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 3.7 Intellectual Property. 
 (a) Seller has provided to Purchaser on the date hereof a true and complete list of all material IT Assets and Seller has provided to Purchaser on the
date hereof a true and complete list of all material Intellectual Property of the Acquired Companies as of the date hereof. The Acquired Companies are the exclusive owners or valid licensees of all their material Intellectual Property, free and
clear of all Liens. 
 (b) All registrations and applications for the Acquired Companies’ Intellectual Property that are owned by the
Acquired Companies and that are used in and are material to the conduct of the business of the Acquired Companies as currently conducted are (i) valid, subsisting, in proper form and enforceable, and have been duly maintained in all material
respects, including the submission of all necessary filings and fees in accordance with the legal and administrative requirements of the appropriate jurisdictions, and (ii) have not lapsed, expired or been abandoned, and no Intellectual
Property or any registration or application therefore is the subject of any opposition, interference, cancellation proceeding or other legal proceeding (including litigation) or governmental proceeding before any Government Authority in any
jurisdiction, or of any outstanding order, judgment, decree or agreement adversely affecting the ownership, validity, registrability, or enforceability of the Acquired Companies’ Intellectual Property use thereof or rights thereto. 

(c) With respect to the Acquired Companies’ Intellectual Property: (i) the Acquired Companies own and possess all right, title and interest
in and to, or have a valid, binding and enforceable license to use, such Intellectual Property; (ii) no claim by any third party contesting the validity, enforceability, use or ownership of any of such Intellectual Property has been made or, to
Seller’s Knowledge, is threatened; (iii) to Seller’s Knowledge, none of such Intellectual Property is being infringed upon or violated by any other person; and (iv) to Seller’s Knowledge, no Acquired Company has received any
notices of any infringement or misappropriation by any third party with respect to such Intellectual Property and (iv) no Acquired Company has infringed, misappropriated or otherwise conflicted with any proprietary rights of any third parties.

 (d) The Acquired Companies have taken all reasonable measures to protect the secrecy, confidentiality and value of all trade secrets
required for, related to and used in each Acquired Company’s business, and to Seller’s Knowledge, such trade secrets have not been used, disclosed to or discovered by any Person except pursuant to valid and appropriate non-disclosure
and/or license agreements, which have not been breached. To Seller’s Knowledge, no employee has any patents issued or applications pending for any device, process, design or invention of any kind now used or needed by any Acquired Company in
the furtherance of each Acquired Company’s business that have not been assigned to such Acquired Company. 
 (e) To Seller’s
Knowledge, no such employee’s performance of his or her employment activities violates the intellectual property or other rights of any Person. 
 (f) No Acquired Company is in breach of any (i) material Software Contract or (ii) any material license, sublicense or other agreement relating to the IT Assets or its Intellectual Property, and the
execution and delivery of this Agreement, or the performance of its obligations hereunder will not result in the breach of, or give rise to the termination, cancellation or acceleration (whether after the filing of notice or the lapse of time or
both) of any right of any 

  

 17 

 
Acquired Company under, or a loss of any benefit to which an Acquired Company is entitled under, or the imposition of any obligation under, or a Lien on, any
Software Contract, or license, sublicense or other agreement relating to the IT Assets or the Acquired Companies’ Intellectual Property. 
 (g) No Acquired Company has granted, transferred or assigned any right or interest in the software programs, the Technical Documentation, or its Intellectual Property to any Person. To Seller’s Knowledge, no Acquired Company has
infringed or misappropriated any IT Assets. 
 3.8 Employees; Employee Benefits. 
 (a) Seller has delivered to Purchaser prior to the date hereof a true and complete list of all employees of Seller whose employment will transfer from
Seller to Purchaser (the “Transferred Employees”) as of the RFS Closing or the RFCIL Closing, as applicable, by name, GMAC employee number, title and date of hire as a result of the execution of the applicable service agreement.
Purchaser shall employ the Transferred Employees on substantially the same terms and conditions after the RFS Closing and the RFCIL Closing, as applicable, as Seller employed the Transferred Employees immediately prior to such closing. In this
regard, Purchaser shall recognize each Transferred Employee’s service at Seller for all purposes under the Employee Benefit Plans maintained by Purchaser for the benefit of the Transferred Employees to the extent such service was recognized
under the same or comparable Employee Benefit Plans that covered the Transferred Employees immediately prior to Closing. Except as provided in Section 5.11, Seller shall retain all employment and benefit obligations with respect to
Transferred Employees for periods prior to Closing, and Purchaser shall assume all such obligations with respect to Transferred Employees on and after Closing. Seller shall retain all employment obligations with regard to those employees and former
employees of the Acquired Companies who are not Transferred Employees. 
 (b) Purchaser retains the right to add to or exclude from the list
of Transferred Employees delivered by Seller to Purchaser pursuant to Section 3.8(a) such Persons as Purchaser, after consultation with Seller, deems appropriate. Seller and Purchaser shall finalize the list of Transferred Employees as
of the day immediately prior to the RFS Closing or the RFCIL Closing, as applicable. Seller shall provide Purchaser with such other information with respect to the Transferred Employees as reasonably requested by Purchaser prior to or on or after
the RFS Closing or the RFCIL Closing, as applicable. 
 (c) No Acquired Company has any employees. No Acquired Company (i) is a party to
or bound by any Contract or commitment to pay any management or consulting fee, (ii) has any written employment Contract with any Person and (iii) has any independent contractors working for it. Any individual whose relationship to an
Acquired Company that purports to be that of an independent contractor is in fact an independent contractor and not party to an employment relationship. 
 (d) Neither Seller nor any Acquired Company is bound by or a party to any collective bargaining agreement. To Seller’s Knowledge, no trade union, council of trade unions, employee bargaining agency or affiliated
bargaining agent (i) has applied to be certified 

  

 18 

 
as the bargaining agent of any employees, including any Person identified on the list of Transferred Employees, or (ii) has applied to have any Acquired
Company declared a related employer or successor employer pursuant to the applicable labor legislation. There are no actual, or, to Seller’s Knowledge, pending or threatened organizing activities of any trade union, council of trade unions,
employee bargaining agency or affiliated bargaining agent pertaining to Seller or any Acquired Company. 
 (e) Seller and each Acquired
Company is in compliance with applicable taxation, health, labor, pension, labor and employment Laws and is not in breach in any material respect of any such Laws, and there are no outstanding assessments, levies or penalties under such Laws.

 (f) Seller does not sponsor, maintain, participate in, or otherwise make available to its employees, including any Transferred Employee,
any Employee Benefit Plan other than those sponsored by Purchaser as of the date hereof and identified on the true and complete list delivered by Seller to Purchaser on the date hereof. No Acquired Company contributes to or has any obligation to
contribute to any Multiemployer Plan, and the Seller does not contribute to or have any obligation to contribute to any Multiemployer Plan with respect to any Transferred Employees. 
 (g) Neither this Agreement nor the consummation of the transactions contemplated hereunder shall (i) result in any payment or obligation of Seller
or any Acquired Company to any employee, including any Transferred Employee, or former employee or director of any such Acquired Company under any Employee Benefit Plan or otherwise, (ii) materially increase the benefits payable or provided
under any Employee Benefit Plan, (iii) result in any acceleration of payment or vesting of any benefit payable or provided under any Employee Benefit Plan or otherwise or (iv) increase or accelerate any employer contribution under any
Employee Benefit Plan. 
 3.9 Real Property. Except as otherwise disclosed in writing by Seller to Purchaser on the date hereof, no
Acquired Company owns, leases or has any rights in any real property. 
 3.10 Environmental. The business of each Acquired Company, as
carried on by each such Acquired Company and its predecessors in title, and its assets, are in compliance in all material respects with all applicable Environmental Laws. There are no outstanding or, to Seller’s Knowledge, threatened writs,
injunctions, decrees, orders, judgments, actions, suits, claims, governmental information requests or proceedings against any Acquired Company relating to non-compliance with or liability under any Environmental Law. 
 3.11 No Material Adverse Change. Since December 31, 2008, there has not occurred any change in the business or operations of each Acquired
Company that has had, or would reasonably be expected to have, a Material Adverse Effect or a material adverse effect on the ability of Seller to consummate the transactions contemplated hereby and satisfy all its obligations hereunder. 

3.12 Litigation. Except as otherwise disclosed in writing by Seller to Purchaser on the date hereof, there is no demand, claim, suit, action,
arbitration or legal, administrative or other proceeding pending or, to Seller’s Knowledge, threatened against Seller, any Acquired Company or any of their respective Affiliates, officers, directors or employees or their assets or operations.

  

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 3.13 Brokers or Finders. Except with respect to any fees already paid, Seller has not incurred,
nor will it incur, directly or indirectly, any liability for brokerage or finders’ fees or agents’ commissions or any similar charges in connection with this Agreement or the transactions contemplated hereby. 
 3.14 RFS Broker-Dealer Matters. 
 (a)
RFS is registered with the SEC as a broker-dealer under Section 15(b) of the Exchange Act, and is a member in good standing of FINRA. Seller or RFS has made available to Purchaser true, complete and correct copies of all material regulatory
filings (the “Regulatory Filings”) made since January 1, 2007 by Seller or RFS with respect to the business of RFS as may be required by any Governmental Authority, including RFS’s current and updated Form BD. As of its
respective filing date, each Regulatory Filing complied as to form and substance in all material respects with the applicable Law requiring such Regulatory Filing to be filed and each Regulatory Filing complied in all material respects with
applicable regulatory requirements and accounting principles applicable to such Regulatory Filing. Each such Regulatory Filing contained all material information required to be included therein and did not omit any material information so required
in order that such Regulatory Filing be true, complete and correct in all material respects. 
 (b) Seller or RFS has made available to
Purchaser (i) copies of all inspection reports related to the business of RFS provided to RFS by the SEC, FINRA and any other Governmental Authorities and all written responses thereto since January 1, 2007, (ii) all correspondence,
memoranda or other documentation related to the business of RFS and received by RFS from the SEC, FINRA and any other Governmental Authorities since January 1, 2007 and (iii) copies of all correspondence relating to any inquiry or
investigation by any Governmental Authority or to any customer complaint related to the business of RFS provided to RFS since January 1, 2007. 
 (c) Except as otherwise disclosed in writing by Seller to Purchaser on the date hereof, RFS is not subject to a “statutory disqualification” (as defined in Section 3(a)(39) of the Exchange Act) or to a disqualification that
would be a basis for censure, limitations on the activities, functions or operations of, or suspension or revocation of the registration of, RFS as a broker-dealer, and, to Seller’s Knowledge, there is no reasonable basis for a proceeding or
investigation, whether formal or informal, preliminary or otherwise, that is reasonably likely to result in any such censure, limitation, suspension, or revocation. 
 (d) RFS has made all filings necessary to request the timely renewal or issuance of all Permits prior to the RFS Closing Date that are required for RFS to own, operate and maintain its assets and to conduct its
business as it is currently being conducted. RFS has since January 1, 2007 filed all registrations, reports, notices, forms, or other filings required by any Governmental Authority. As of their respective dates, all such registrations, reports,
notices, forms or other filings complied with all Laws in all material respects. 
  

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 (e) Except as otherwise disclosed in writing by Seller to Purchaser on the date hereof, RFS: 

(i) has not received, since January 1, 2007, any notification or communication from any Governmental Authority (A) asserting that the
business of RFS is not in compliance in all material respects with any Laws, or has otherwise engaged in any unlawful business practice, (B) threatening to suspend, modify the terms of, revoke any Permit, franchise, seat or membership, in any
securities exchange or Governmental Authority, (C) requiring RFS to enter into a cease and desist order, acceptance, waiver and consent agreement or memorandum of understanding (or requiring the managers thereof to adopt any resolution or
policy), (D) restricting or disqualifying the activities of RFS (except for restrictions generally imposed by rule, regulation or administrative policy on brokers or dealers generally, or), or (E) that RFS is the subject of any legal
proceeding; 
 (ii) is not aware of any pending or, to Seller’s Knowledge, threatened legal proceeding by any Governmental Authority
against RFS; 
 (iii) since January 1, 2007 has not failed to be registered, licensed or qualified where required to be registered,
licensed or qualified as a broker-dealer with the SEC, the securities commission of any state or foreign jurisdiction, and is duly registered, licensed or qualified as such and such registrations are in full force and effect; or 
 (iv) since January 1, 2007, has not been the subject of any customer complaint involving an amount exceeding, individually or in the aggregate,
$100,000. 
 (f) An accurate and complete list of the jurisdictions in which RFS is registered as a broker-dealer has been delivered by
Seller to Purchaser on the date hereof. 
 (g) RFS has all Permits that are required (including by the rules of FINRA) in order to permit it
to carry on its business as presently conducted, and such Permits are in full force and effect and in good standing, and RFS is in compliance in all material respects with the terms of its Permits. None of RFS’s Permits are subject to any
directives or orders of any Governmental Authority. 
 3.15 RFSC Broker-Dealer Matters. 
 (a) RFSC is a member in good standing of FSA. Seller or RFSC has made available to Purchaser true, complete and correct copies of all material Regulatory
Filings made since January 1, 2007 by Seller or RFSC with respect to the business of RFSC as may be required by any Governmental Authority. As of its respective filing date, each Regulatory Filing complied as to form and substance in all
material respects with the applicable Law requiring such Regulatory Filing to be filed and each Regulatory Filing complied in all material respects with applicable regulatory requirements and accounting principles applicable to such Regulatory
Filing. Each such Regulatory Filing contained all material information required to be included therein and did not omit any material information so required in order that such Regulatory Filing be true, complete and correct in all material respects.

  

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 (b) Seller or RFSC has made available to Purchaser (i) copies of all inspection reports related to
the business of RFSC provided to RFSC by the FSA and any other Governmental Authorities and all written responses thereto since January 1, 2007, (ii) all correspondence, memoranda or other documentation related to the business of RFSC and
received by RFSC from FSA and any other Governmental Authorities since January 1, 2007 and (iii) copies of all correspondence relating to any inquiry or investigation by any Governmental Authority or to any customer complaint related to
the business of RFSC provided to RFSC since January 1, 2007. 
 (c) RFSC has made all filings necessary to request the timely renewal or
issuance of all Permits prior to the RFCIL Closing Date that are required for RFSC to own, operate and maintain its assets and to conduct its business as it is currently being conducted. RFSC has since January 1, 2007 filed all registrations,
reports, notices, forms, or other filings required by any Governmental Authority. As of their respective dates, all such registrations, reports, notices, forms or other filings complied with all Laws in all material respects. 
 (d) Except as otherwise disclosed in writing by Seller to Purchaser on the date hereof, neither RFCIL nor RFSC: 
 (i) has received, since January 1, 2007, any notification or communication from any Governmental Authority (A) asserting that the business of
RFSC is not in compliance in all material respects with any Laws, or has otherwise engaged in any unlawful business practice, (B) threatening to suspend, modify the terms of, revoke any Permit, franchise, seat or membership, in any securities
exchange or Governmental Authority, (C) requiring RFSC to enter into a cease and desist order, acceptance, waiver and consent agreement or memorandum of understanding (or requiring the managers thereof to adopt any resolution or policy),
(D) restricting or disqualifying the activities of RFSC (except for restrictions generally imposed by rule, regulation or administrative policy on brokers or dealers generally, or), or (E) that RFSC is the subject of any legal proceeding;

 (ii) is aware of any pending or, to Seller’s Knowledge, threatened legal proceeding by any Governmental Authority against RFCIL or
RFSC; 
 (iii) since January 1, 2007, has failed to be registered, licensed or qualified where required to be registered, licensed or
qualified as a broker-dealer with FSA or any other Governmental Authority, and is duly registered, licensed or qualified as such and such registrations are in full force and effect, in each case as required to conduct its business as conducted as of
the date hereof; or 
 (iv) since January 1, 2007, has been the subject of any customer complaint involving an amount exceeding,
individually or in the aggregate, $100,000. 
 (e) An accurate and complete list of the jurisdictions in which RFSC is registered as a
broker-dealer has been delivered by Seller to Purchaser on the date hereof. 
 (f) RFSC has all Permits that are required (including by the
rules of FSA) in order to permit it to carry on its business as presently conducted, and such Permits are in full force and effect and in good standing, and RFSC is in compliance in all material respects with the terms of its Permits. None of
RFSC’s Permits are subject to any directives or orders of any Governmental Authority. 
  

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 ARTICLE 4. 
 REPRESENTATIONS AND WARRANTIES OF PURCHASER 
 Purchaser represents and warrants to Seller, as of the date
hereof and as of the RFS Closing Date and the RFCIL Closing Date (except to the extent any such representations and warranties shall have been expressly made as of a particular date, in which case such representations and warranties shall be made
only as of such date), as follows: 
 4.1 Authority of Purchaser. Purchaser is a limited liability company validly existing, duly
formed and in good standing under the laws of the State of Delaware, and has all requisite limited liability company power and authority to own, lease and operate its properties and assets and to carry on its business as now being conducted.
Purchaser has all requisite limited liability company power and authority to enter into this Agreement and the other Transaction Documents to which it is a party and to carry out the transactions contemplated in this Agreement and the other
Transaction Documents to which it is a party. The execution, delivery and performance by Purchaser of this Agreement and the other Transaction Documents to which it is a party has been duly authorized by all necessary limited liability company
action on the part of Purchaser. This Agreement has been, and each other Transaction Document to which it is a party, will be at the RFS Closing Date and the RFCIL Closing Date, as applicable, duly and validly executed and delivered by Purchaser and
this Agreement constitutes, and each of the other Transaction Documents to which it is a party will constitute, the legal, valid and binding obligation of Purchaser, enforceable against Purchaser in accordance with its terms, except as such
enforceability may be limited by the Enforceability Exceptions. 
 4.2 Membership Certificates. Purchaser has issued a certificate,
and Purchaser has caused each of GMAC Mortgage Group, LLC, a Delaware limited liability company, ResCap and GMAC-RFC Holding Company, LLC, a Delaware limited liability company, to issue a certificate, representing all of each such entity’s
issued and outstanding limited liability company membership interests. 
 4.3 Consents and Approvals. Except as otherwise disclosed in
writing by Seller to Purchaser on the date hereof, no consent of, or declaration, filing or registration with, any Governmental Authority or any other Person is required to be obtained or made, as applicable, by Purchaser in connection with the
execution, delivery and performance of this Agreement and the other Transaction Documents, or the consummation of the transactions contemplated by this Agreement or by any other Transaction Document, except for consents, declarations, filings and
registrations the failure to have which, individually or in the aggregate, would not reasonably be expected to have a material adverse effect on the financial condition of Purchaser or the ability of Purchaser to consummate the transactions
contemplated hereby and satisfy all its obligations hereunder. 
 4.4 Financing. Purchaser shall have on the RFS Closing Date
immediately available funds in an amount sufficient to pay the RFS Purchase Price to Seller and to consummate the 

  

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transactions contemplated hereby with respect to the RFS Interests, and Purchaser shall have on the RFCIL Closing Date immediately available funds in an
amount sufficient to pay the RFCIL Purchase Price to Seller and to consummate the transactions contemplated hereby with respect to the RFCIL Interests. 
 4.5 Brokers and Finders. Purchaser has not incurred, nor will it incur, directly or indirectly, any liability for brokerage or finders’ fees or agents’ commissions or any similar charges in connection
with this Agreement or the transactions contemplated hereby. 
 ARTICLE 5. 
 COVENANTS 
 5.1 Subsequent Actions. Seller and Purchaser shall use commercially
reasonable efforts to take, or cause to be taken, all appropriate action to do, or cause to be done, all things reasonably necessary, proper or advisable under applicable Law or otherwise to consummate and make effective the transactions
contemplated by this Agreement as promptly as practicable. If at any time after either the RFS Closing or the RFCIL Closing, Purchaser shall consider or be advised that any assurances or any other actions or things are necessary or desirable
(a) to vest, perfect or confirm ownership (of record or otherwise) in Purchaser or its Affiliates, as applicable, its title or interest in the Interests or (b) otherwise to carry out this Agreement, Seller shall use commercially reasonable
efforts to execute and deliver all bills of sale, instruments of conveyance, powers of attorney, assignments, assurances and orders and take and do all such other actions and things as may be reasonably requested by Purchaser, in order to vest,
perfect or confirm any and all right, title and interest in, to and under such rights, properties or assets in the Interests, as applicable. 
 5.2 Third Party Consents. Seller shall use commercially reasonable efforts to obtain and to cooperate with Purchaser in the effort to obtain, as soon as reasonably practicable, all Consents. Each party hereto shall promptly provide
the other parties with copies of any communication, including any written objection, litigation or administrative proceeding that challenges the transactions contemplated hereby received by such party from any Governmental Authority or any other
Person regarding transactions contemplated hereby. This Agreement shall not operate to assign any Contract, or any claim, right or benefit arising thereunder or resulting therefrom, if an attempted assignment thereof, without the consent of a third
party thereto, would constitute a breach, default or other contravention thereof or in any way adversely affect the rights of Seller or Purchaser thereunder. If a Consent required pursuant to any Contract to consummate the transactions contemplated
hereby is not obtained on or prior to the RFS Closing Date or the RFCIL Closing Date, as the case may be, then, to the extent permitted by Law (until such time as such Consent is obtained): (a) Seller shall use commercially reasonable efforts,
at its sole expense, to (i) provide to Purchaser the benefits of the applicable Contract, (ii) cooperate in any reasonable and lawful arrangement designed to provide the benefits of the applicable Contract to Purchaser, including entering
into subcontracts for performance and (iii) enforce at the request of Purchaser and for the account of Purchaser any rights of Seller arising from any such Contract; and (b) Purchaser shall use commercially reasonable efforts to the extent
permitted under the applicable Contract, to provide for the performance of the obligations of Seller on any reasonable and lawful basis. 
  

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 5.3 Access to Information. From and after the date of this Agreement until either the RFS Closing
Date or the RFCIL Closing Date, as applicable, Seller shall, and shall cause the Acquired Companies to, afford to Purchaser and its accountants, counsel and other representatives reasonable access, upon reasonable notice during normal business
hours, to the personnel, properties, books, contracts, commitments, Tax Returns and records of the Acquired Companies and Seller (to the extent relating to the Acquired Companies) and during such period shall furnish to Purchaser any information
concerning the Acquired Companies and Seller (to the extent relating to the Acquired Companies) that is reasonably available to Seller or any Acquired Company, as Purchaser may reasonably request, including providing Purchaser with any financial
statement projections or forecasts; provided, that nothing herein will obligate Seller or any Acquired Company to violate any applicable Law. Seller shall, and shall cause each Acquired Company to, promptly inform and notify Purchaser of any
material correspondence or notice from, or any material conversations or meetings with, any Governmental Authority. 
 5.4 Records;
Post-Closing Access to Information. 
 (a) Purchaser shall preserve and retain, and shall cause its Affiliates in accordance with the
document retention policy of Purchaser, as amended from time to time, to preserve and retain, all agreements, documents, books, records and files (including any documents relating to any governmental or non-governmental actions, suits, proceedings
or investigations) relating to each Acquired Company’s business prior to the RFS Closing Date and the RFCIL Closing Date. 
 (b) From
and after the RFS Closing Date and the RFCIL Closing Date, Purchaser shall, and shall cause its Affiliates to, afford Seller and its counsel, accountants and other authorized representatives, with five Business Days’ prior notice, reasonable
access during normal business hours to the respective premises, properties, personnel, books and records related to the Acquired Companies and to any other assets or information that Seller reasonably deems necessary, including in connection with
any report or Tax Return required to be filed by Seller or any Acquired Company under applicable Law (but so as not to unduly disrupt the normal course of operations of Purchaser), including preparing or defending any Tax Return and any interim or
annual report or other accounting statements. 
 (c) If and for so long as any party hereto is contesting or defending against any
third-party charge, complaint, action, suit, proceeding, hearing, investigation, claim or demand in connection with (i) any transaction contemplated under this Agreement or (ii) any fact, situation, circumstance, status, condition,
activity, practice, plan, occurrence, event, incident, action, failure to act, or transaction involving any Acquired Company in any respect, each other party hereto shall (A) fully cooperate with it and its counsel and other advisors in, and
assist it and its counsel and other advisors with, the contest or defense, (B) make available its personnel (including for purposes of fact finding, consultation, interviews, depositions and, if required, as witnesses) and (C) provide such
information, testimony and access to its books and records, in each case as shall be reasonably requested in connection with the contest or defense, all at the sole cost and expense (not including employee compensation and benefits costs) of the
contesting or defending party (unless the contesting or defending party is entitled to indemnification therefore under Article 8). For the avoidance of doubt, this Section 5.4(c) shall not apply with respect to disputes between
the parties hereto, other than with respect to 

  

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cooperation by an Indemnifying Party related to any claim, or the commencement of any suit, action or proceeding, by any Person not a party hereto in respect
of which indemnity is to be, or is, sought under this Agreement. 
 5.5 Interim Operations of the Acquired Companies. Seller covenants
and agrees that, after the date hereof and prior to the RFS Closing Date and the RFCIL Closing Date, as applicable, except as expressly provided in this Agreement or as may be agreed in writing by Purchaser: 
 (a) the business of each Acquired Company shall be conducted substantially in the same manner as heretofore conducted, and Seller shall use and shall
cause each Acquired Company to use commercially reasonable efforts to preserve the business organization of the Acquired Companies, keep available the services of the current officers and employees of the Acquired Companies and the employees of
Seller (and any of Seller’s Affiliates) that provide services to any Acquired Company and maintain the existing relationships with customers, suppliers, creditors, business partners and others having business dealings with the Acquired
Companies; 
 (b) Seller shall not and shall cause each Acquired Company not to modify, amend or terminate any Material Contract, except with
respect to the Subordinated Loan or in the ordinary course consistent with past practice; 
 (c) Seller shall not and shall cause each
Acquired Company not to (i) incur expenses or indebtedness or other obligations in connection with the business of the Acquired Companies other than in the ordinary course consistent with past practice, (ii) pay or reimburse to Seller or
its Affiliates any expenses of any Acquired Company that are of the type that would be required to be disclosed by Seller to Purchaser pursuant to Section 3.4(b) that accrue prior to the RFS Closing Date or the RFCIL Closing Date, as
applicable (other than with respect to the Subordinated Loan, the Estimated Intercompany Liabilities and the Intercompany Debt); 
 (d)
Seller shall not and shall cause each Acquired Company not to terminate or permit to lapse any Permits that are necessary for the operation of any Acquired Company and the failure to have which would cause a Material Adverse Effect; 
 (e) Seller shall not and shall cause each Acquired Company not to acquire, lease or license any assets or property or assume any liabilities (other than
with respect to the New Subordinated Loan Agreement) or sell, lease or license any assets or property or grant any Lien on the share capital of any Acquired Company (including the Interests) or any of its assets, except in the ordinary course
consistent with past practice; 
 (f) Seller shall not and shall cause each Acquired Company not to make any change to increase the rate of
base compensation, bonus opportunity or other benefits of any employee of any Acquired Company or any employee of Seller (or any Affiliate of Seller) who provides services to any Acquired Company; 
 (g) Seller shall not and shall cause each Acquired Company not to take, or agree to or commit to take, any action that would or is reasonably likely to
result in any of the conditions set forth in Article 6 or Article 7, not being satisfied, or would make any 

  

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representation or warranty of Seller contained herein inaccurate in any material respect at, or as of any time prior to, either the RFS Closing Date or the
RFCIL Closing Date, as applicable, or that would materially impair the ability of Seller or Purchaser to consummate either the RFS Closing or the RFCIL Closing, as applicable, in accordance with the terms hereof or materially delay such
consummation; 
 (h) Seller shall not and shall cause each Acquired Company not to amend any of the organizational documents of the Acquired
Companies; 
 (i) Seller shall and shall cause each Acquired Company to conduct the business of the Acquired Companies in accordance with
applicable Law in all material respects; 
 (j) Seller shall not and shall cause each Acquired Company not to enter into any agreement,
Contract, commitment or arrangement to do any of the foregoing, or authorize, recommend, propose or announce an intention to do, any of the foregoing (other than with respect to the New Subordinated Loan Agreement). 
 5.6 Subordinated Loan. At the RFS Closing, simultaneous with the other transactions to be consummated at the RFS Closing and subject to the
consent of FINRA, (a) Purchaser shall pay to Seller on behalf of RFS an amount equal to all outstanding principal due and payable under the Subordinated Loan, and, immediately thereafter, such Subordinated Loan shall no longer be effective in
accordance with its terms and shall be replaced by the New Subordinated Loan and (b) Seller shall submit a satisfaction letter, in form and substance reasonably satisfactory to Purchaser and Seller, to FINRA evidencing the payoff in full of all
outstanding principal under the Subordinated Loan. 
 5.7 Regulatory Matters. 
 (a) Without limiting the generality of any other provision of this Article 5, Seller and Purchaser agree to use commercially reasonable efforts to
(i) assist the other parties in the preparation and filing of all forms, notifications, reports and information, if any, required or reasonably deemed advisable pursuant to any Law, (ii) obtain all Permits as are necessary for the
consummation of this Agreement and the transactions contemplated hereby and for Purchaser to carry on the business of the Acquired Companies immediately following the RFS Closing Date and the RFCIL Closing Date, as applicable, and (iii) make on
a prompt and timely basis all governmental or regulatory notifications and filings required to be made by it for the consummation of the transactions contemplated hereby. Each party shall promptly advise the other party of any developments with
respect to the foregoing matters. 
 (b) Each party to this Agreement shall, upon request, furnish each other party with all information
concerning themselves, directors, officers and shareholders and such other matters as may be reasonably necessary or advisable in connection with any statement, filing, notice or application made by or on behalf of Seller or Purchaser to any
Governmental Authority in connection with the transactions contemplated by this Agreement. 
 (c) The parties to this Agreement shall
promptly advise each other upon receiving any communication from any Governmental Authority whose consent or approval is required for consummation of the transactions contemplated by this Agreement which causes 

  

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such party to believe that there is a reasonable likelihood that any requisite regulatory approval will not be obtained or that the receipt of any such
approval will be materially delayed or that the transactions contemplated hereby will become subject to additional conditions imposed by such Governmental Authority. 
 (d) Each party to this Agreement shall provide to the other party, as promptly as practicable after the filing or receipt thereof (unless a different time period shall otherwise be specified herein), a copy of all
applications, notices, petitions, filings documents and notices referred to in this Section 5.7. 
 5.8 Supplements to
Disclosures. Seller and Purchaser agree that, with respect to Seller’s representations and warranties contained in this Agreement, Seller shall have the continuing obligation until each of the RFS Closing and the RFCIL Closing, as
applicable, to correct, supplement or amend promptly the written disclosures by Seller to Purchaser made on the date hereof pursuant to Article 1 or 3 hereto with respect to any matter arising or discovered after the date of this
Agreement (whether or not existing or known at the date of this Agreement) that causes the representations and warranties of Seller to be untrue or inaccurate in any respect, subject to the last sentence of this Section 5.8. For all
purposes of this Agreement, including for purposes of determining whether the conditions set forth in Article 6 have been fulfilled and including for purposes of Article 8, written disclosures of Seller made on the date hereof shall be
deemed to include only that information contained therein on the date of this Agreement and shall be deemed to exclude all information contained in any such correction, supplement or amendment. Seller and Purchaser acknowledge and agree that
Purchaser requires a reasonable amount of time to review any corrections, supplements and amendments to the written disclosures made by Seller to Purchaser and, accordingly, shall provide Purchaser with any corrections, supplements and amendments at
least two Business Days prior to either the RFS Closing or the RFCIL Closing, as applicable (unless a lesser time is agreed to by Purchaser). 
 5.9 Transition Services Agreement. After the date hereof, Purchaser and Seller shall negotiate in good faith a Transition Services Agreement reasonably acceptable to Purchaser and Seller to be executed by such parties on the earlier
of the RFS Closing Date or the RFCIL Closing Date, pursuant to which Seller shall provide Purchaser with such assets and services and with the services of certain employees of Seller, in each case as are reasonably necessary to permit the Acquired
Companies to conduct their businesses after the RFS Closing and the RFCIL Closing in substantially the same manner they had been conducted prior to such closings. 
 5.10 Intercompany Debt. On or prior to the earlier to occur of the RFS Closing or the RFCIL Closing, Seller shall pay in full all outstanding Intercompany Debt from the operating cash of the applicable Acquired
Company. 
 5.11 Transferred Employees. 
 (a) Seller shall cooperate with Purchaser in effecting the Transferred Employees’ transfer of employment from Seller to Purchaser as contemplated by Section 3.8, and each of Purchaser and Seller shall
cooperate in this regard to comply with their obligations pursuant to the Transfer of Undertakings (Protection Employment) Regulations with respect to the Transferred Employees located in the U.K. 
  

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 (b) Seller shall transfer to Purchaser on or before the RFS Closing and/or the RFCIL Closing, as
applicable, sufficient funds to pay (i) that portion of the bonuses earned or accrued by Transferred Employees prior to such closing but payable after such closing and (ii) for the paid time off accrued by Transferred Employees prior to
such closing, with the amount of such funds in each case to be determined in accordance with Seller’s accrual accounting practices and policies as in effect immediately prior thereto. 
 (c) Purchaser shall credit each Transferred Employee with paid time off as of the RFS Closing or the RFCIL Closing, as applicable, equal to the paid time
off such Transferred Employees had earned immediately prior thereto. Purchaser shall pay the full bonus payable on or after the RFS Closing or the RFCIL Closing, as applicable, to each Transferred Employee, as determined in accordance with
Seller’s bonus policies and agreements as in effect immediately prior thereto, including any portion of such bonus that was earned or accrued by each such Transferred Employee prior to such closing. 
 ARTICLE 6. 
 CONDITIONS PRECEDENT TO
OBLIGATIONS OF PURCHASER 
 6.1 RFS Closing Conditions. The obligation of Purchaser to consummate the RFS Closing is, at the option of
Purchaser, subject to satisfaction of each of the following conditions precedent on or before the RFS Closing Date: 
 (a) Warranties True
as of Closing Date. The representations and warranties of Seller contained herein shall be accurate, true and correct in all material respects on and as of the date hereof and as of the RFS Closing Date, except those made as of a specified date,
in which case such representations and warranties of Seller shall have been accurate, true and correct in all material respects as of such date (other than representations and warranties qualified by materiality, which shall be accurate, true and
correct in all respects as of such date). 
 (b) Compliance with Covenants. Seller shall have performed and complied with in all
material respects the covenants and agreements contained in this Agreement required to be performed and complied with by them on or prior to the RFS Closing Date. 
 (c) Deliveries by Seller. Seller shall have effected the deliveries required pursuant to Section 2.5. 
 (d) Seller’s Closing Certificate. Purchaser shall have received a certificate (the “Seller’s RFS Closing Certificate”) executed by an authorized officer of Seller, dated as of the RFS
Closing Date, to the effect that the conditions set forth in Sections 6.1(a), (b) and (c) hereof have been satisfied. 
 (e) Injunctions. No court or other Governmental Authority shall have issued an order, decree or ruling that shall then be in effect enjoining, restraining or prohibiting the completion of the transactions
contemplated hereby and no suit, action or proceeding shall have been instituted by a Governmental Authority that would reasonably be expected to enjoin, restrain, prohibit or otherwise challenge the transactions contemplated by this Agreement, or
that would be reasonably likely to prevent or make illegal the consummation of the transactions 

  

 29 

 
contemplated by this Agreement, and no Government Authority shall have notified Purchaser or Seller in writing that this Agreement or the consummation of the
transactions contemplated by this Agreement, this Agreement would in any manner constitute a violation of any Law and that it intends to commence any suit, action, or proceeding to restrain, enjoin or prohibit the transaction contemplated by this
Agreement. 
 (f) Consents. The parties hereto shall have received the Consents applicable to the purchase and sale of the RFS
Interests. 
 (g) Laws. There shall not be any Law restraining, enjoining or prohibiting the consummation of the transaction
contemplated by this Agreement, and no Governmental Authority shall have imposed any prohibition or material limitation on any Acquired Company’s ability to operate its business as currently operated. 
 6.2 RFCIL Closing Conditions. The obligation of Purchaser to consummate the RFCIL Closing is, at the option of Purchaser, subject to satisfaction
of each of the following conditions precedent on or before the RFCIL Closing Date: 
 (a) Warranties True as of Closing Date. The
representations and warranties of Seller contained herein shall be accurate, true and correct in all material respects on and as of the date hereof and as of the RFCIL Closing Date, except those made as of a specified date, in which case such
representations and warranties of Seller shall have been accurate, true and correct in all material respects as of such date (other than representations and warranties qualified by materiality, which shall be accurate, true and correct in all
respects as of such date). 
 (b) Compliance with Covenants. Seller shall have performed and complied with in all material respects
the covenants and agreements contained in this Agreement required to be performed and complied with by them on or prior to the RFCIL Closing Date. 
 (c) Deliveries by Seller. Seller shall have effected the deliveries required pursuant to Section 2.5. 
 (d)
Seller’s Closing Certificate. Purchaser shall have received a certificate (the “Seller’s RFCIL Closing Certificate”) executed by an authorized officer of Seller, dated as of the RFCIL Closing Date, to the effect
that the conditions set forth in Sections 6.2(a), (b) and (c) hereof have been satisfied. 
 (e) Injunctions. No court or
other Governmental Authority shall have issued an order, decree or ruling that shall then be in effect enjoining, restraining or prohibiting the completion of the transactions contemplated hereby and no suit, action or proceeding shall have been
instituted by a Governmental Authority that would reasonably be expected to enjoin, restrain, prohibit or otherwise challenge the transactions contemplated by this Agreement, or that would be reasonably likely to prevent or make illegal the
consummation of the transactions contemplated by this Agreement, and no Government Authority shall have notified Purchaser or Seller in writing that this Agreement or the consummation of the transactions contemplated by this Agreement, this
Agreement would in any manner constitute a violation of any Law and that it intends to commence any suit, action, or proceeding to restrain, enjoin or prohibit the transaction contemplated by this Agreement. 
  

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 (f) Consents. The parties hereto shall have received the Consents applicable to the purchase and
sale of the RFCIL Interests. 
 (g) Laws. There shall not be any Law restraining, enjoining or prohibiting the consummation of the
transaction contemplated by this Agreement, and no Governmental Authority shall have imposed any prohibition or material limitation on any Acquired Company’s ability to operate its business as currently operated. 
 ARTICLE 7. 
 CONDITIONS PRECEDENT TO
OBLIGATIONS OF SELLER 
 7.1 RFS Closing Conditions. The obligation of Seller to consummate the RFS Closing is, at the option of
Seller, subject to the satisfaction of each of the following conditions precedent on or before the RFS Closing Date: 
 (a) Warranties True
as of Closing Date. The representations and warranties of Purchaser contained herein shall be accurate, true and correct in all material respects on and as of the date hereof and as of the RFS Closing Date, except those made as of a specified
date (in which case such representations and warranties of Purchaser shall have been accurate, true, and correct in all material respects as of such date (other than representations and warranties qualified by materiality, which shall be accurate,
true and correct in all respects as of such date). 
 (b) Compliance with Covenants. Purchaser shall have performed and complied with
in all material respects the covenants and agreements contained in this Agreement required to be performed and complied with by it on or prior to the RFS Closing Date, including the payment in full by Purchaser on behalf of RFS of the Subordinated
Loan pursuant to Section 5.6(a). 
 (c) Deliveries by Purchaser. Purchaser shall have effected the deliveries required
pursuant to Section 2.6. 
 (d) Purchaser’s Closing Certificate. Seller shall have received a certificate (the
“Purchaser’s RFS Closing Certificate”) executed by an authorized officer of Purchaser, dated as of the RFS Closing Date, to the effect that the conditions set forth in Sections 7.1(a), (b) and (c) hereof
have been satisfied. 
 (e) Injunctions. No court or other Governmental Authority shall have issued an order, decree or ruling that
shall then be in effect enjoining, restraining or prohibiting the completion of the transactions contemplated hereby and no suit, action or proceeding shall have been instituted by a Governmental Authority that would reasonably be expected to
enjoin, restrain, prohibit or otherwise challenge the transactions contemplated by this Agreement, or that would be reasonably likely to prevent or make illegal the consummation of the transactions contemplated by this Agreement, and no Government
Authority shall have notified Purchaser or Seller in writing that this Agreement or the consummation of the transactions contemplated by this Agreement would in any manner constitute a violation of any law, rule or regulation and that it intends to
commence any suit, action, or proceeding to restrain, enjoin or prohibit the transactions contemplated by this Agreement. 
  

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 (f) Consents. The parties hereto shall have received the Consents applicable to the purchase and
sale of the RFS Interests. 
 (g) Laws. There shall not be any Law restraining, enjoining or prohibiting the consummation of the
transaction contemplated by this Agreement. 
 7.2 RFCIL Closing Conditions. The obligation of Seller to consummate the RFCIL Closing
is, at the option of Seller, subject to the satisfaction of each of the following conditions precedent on or before the RFCIL Closing Date: 
 (a) Warranties True as of Closing Date. The representations and warranties of Purchaser contained herein shall be accurate, true and correct in all material respects on and as of the date hereof and as of the RFCIL Closing Date,
except those made as of a specified date (in which case such representations and warranties of Purchaser shall have been accurate, true, and correct in all material respects as of such date (other than representations and warranties qualified by
materiality, which shall be accurate, true and correct in all respects as of such date). 
 (b) Compliance with Covenants. Purchaser
shall have performed and complied with in all material respects the covenants and agreements contained in this Agreement required to be performed and complied with by it on or prior to the RFCIL Closing Date. 
 (c) Deliveries by Purchaser. Purchaser shall have effected the deliveries required pursuant to Section 2.6. 
 (d) Purchaser’s Closing Certificate. Seller shall have received a certificate (the “Purchaser’s RFCIL Closing
Certificate”) executed by an authorized officer of Purchaser, dated as of the RFCIL Closing Date, to the effect that the conditions set forth in Sections 7.2(a), (b) and (c) hereof have been satisfied.

 (e) Injunctions. No court or other Governmental Authority shall have issued an order, decree or ruling that shall then be in effect
enjoining, restraining or prohibiting the completion of the transactions contemplated hereby and no suit, action or proceeding shall have been instituted by a Governmental Authority that would reasonably be expected to enjoin, restrain, prohibit or
otherwise challenge the transactions contemplated by this Agreement, or that would be reasonably likely to prevent or make illegal the consummation of the transactions contemplated by this Agreement, and no Government Authority shall have notified
Purchaser or Seller in writing that this Agreement or the consummation of the transactions contemplated by this Agreement would in any manner constitute a violation of any law, rule or regulation and that it intends to commence any suit, action, or
proceeding to restrain, enjoin or prohibit the transactions contemplated by this Agreement. 
 (f) Consents. The parties hereto shall
have received the Consents applicable to the purchase and sale of the RFCIL Interests. 
 (g) Laws. There shall not be any Law
restraining, enjoining or prohibiting the consummation of the transaction contemplated by this Agreement. 
  

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 ARTICLE 8. 
 SURVIVAL AND INDEMNIFICATION 
 8.1 Survival. The representations and warranties of the parties hereto
contained herein that relate to RFS or the RFS Interests shall survive the RFS Closing for a period of 24 months, and the representations and warranties of the parties hereto contained herein that relate to RFCIL, RFSC or the RFCIL Interests shall
survive the RFCIL Closing for a period of 24 months, except that (a) Tax Warranties in respect of a particular Tax shall survive until the Tax Statute of Limitations Date for such Tax and (b) Title and Authorization Warranties shall
survive forever. Neither Purchaser nor Seller shall have any liability with respect to claims first asserted in connection with any representation or warranty after the survival period specified therefor in this Section 8.1. 

8.2 Indemnification by Seller. Subject to Section 8.4, Seller agrees to indemnify Purchaser, its Affiliates and its officers, directors,
employees, successors and permitted assigns (the “Purchaser Indemnified Parties”) after the RFS Closing and the RFCIL Closing, as applicable, against and in respect of, and agree to hold the Purchaser Indemnified Parties harmless
from, any and all Losses imposed on, incurred by or suffered by any Purchaser Indemnified Party arising out of or resulting from any of the following: 
 (a) any breach of or any inaccuracy in any representation or warranty made by Seller in this Agreement; provided, that Seller shall not have any liability under this Section 8.2(a) for any breach of
or inaccuracy in any representation or warranty unless (i) in the case of all representations and warranties, except Tax Warranties and Title and Authorization Warranties, a notice of the Purchaser Indemnified Party’s claim is given to
Seller not later than (x) 5:30 p.m. central time on the 24-month anniversary of the RFS Closing Date for claims of any breach of or inaccuracy in any representation or warranty that relate to RFS or the RFS Interests or (y) 5:30 p.m.
central time on the 24-month anniversary of the RFCIL Closing Date for claims that relate to any breach of or inaccuracy in any representation or warranty that relate to RFCIL, RFSC or the RFCIL Interests, (ii) in the case of Tax Warranties, a
notice of the Purchaser Indemnified Party’s claim is given to Seller not later than 5:30 p.m. central time on the Tax Statute of Limitations Date for the particular Tax in question and (iii) in the case of Title and Authorization
Warranties, a notice of the Purchaser Indemnified Party’s claim is given to Seller at any time in the future promptly following discovery of such breach; provided, that the failure of the Purchaser Indemnified Party to give such prompt
written notice shall not relieve Seller of their obligations under this Article 8 except to the extent (if any) that Seller has been prejudiced thereby; or 
 (b) any breach of or failure by (excluding any breach or inaccuracy covered by Section 8.2(a)) Seller to perform any agreement, covenant, obligation or undertaking of Seller set out in this Agreement;
provided, that Seller shall not have any liability under this Section 8.2(b) for any breach or failure occurring on or prior to the RFS Closing Date or the RFCIL Closing Date, as applicable, unless a notice of the Purchaser
Indemnified Party’s claim is given to Seller not later than (i) 5:30 p.m. central time on the 24-month anniversary of the RFS Closing Date for claims of any breach of or failure by Seller to perform any agreement, covenant, obligation or
undertaking of Seller set out in this Agreement that relates to RFS or the RFS 

  

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Interests or (ii) 5:30 p.m. central time on the 24-month anniversary of the RFCIL Closing Date for claims of any breach of or failure by Seller to
perform any agreement, covenant, obligation or undertaking of Seller set out in this Agreement that relates to RFCIL, RFSC or the RFCIL Interests. 
 8.3 Indemnification by Purchaser. Subject to Section 8.4, Purchaser agrees to indemnify Seller, its Affiliates and its officers, directors, employees, successors and permitted assigns (the “Seller Indemnified
Parties”) after the RFS Closing and the RFCIL Closing, as applicable, against and in respect of, and agree to hold the Seller Indemnified Parties harmless from, any and all Losses asserted against, imposed on, incurred by or suffered by any
Seller Indemnified Party arising out of or resulting from any of the following: 
 (a) any breach of or any inaccuracy in any representation
or warranty made by Purchaser in this Agreement; provided, that Purchaser shall not have any liability under this Section 8.3(a) for any breach of or inaccuracy in any representation or warranty unless (i) in the case of all
representations and warranties, except for Title and Authorization Warranties, a notice of the Seller Indemnified Party’s claim is given to Purchaser not later than (x) 5:30 p.m. central time on the 24-month anniversary of the RFS Closing
Date for claims of any breach of or inaccuracy in any representation or warranty that relate to RFS or the RFS Interests or (y) 5:30 p.m. central time on the 24-month anniversary of the RFCIL Closing Date for claims that relate to any breach of
or inaccuracy in any representation or warranty that relate to RFCIL, RFSC or the RFCIL Interests and (ii) in the case of Title and Authorization Warranties, a notice of the Seller Indemnified Party’s claim is given to Purchaser at any
time in the future; or 
 (b) any breach of or failure by (excluding any breach or inaccuracy covered by Section 8.3(a))
Purchaser to perform any agreement, covenant, obligation or undertaking of Purchaser set out in this Agreement; provided, that Purchaser shall not have any liability under this Section 8.3(b) for any breach or failure occurring on
or prior to the RFS Closing Date or the RFCIL Closing Date, as applicable, unless a notice of the Seller Indemnified Party’s claim is given to Purchaser not later than (i) 5:30 p.m. central time on the 24-month anniversary of the RFS
Closing Date for claims of any breach of or failure by Purchaser to perform any agreement, covenant, obligation or undertaking of Purchaser set out in this Agreement that relates to RFS or the RFS Interests or (ii) 5:30 p.m. central time on the
24-month anniversary of the RFCIL Closing Date for claims of any breach of or failure by Purchaser to perform any agreement, covenant, obligation or undertaking of Purchaser set out in this Agreement that relates to RFCIL, RFSC or the RFCIL
Interests. 
 8.4 Limitations on Liability. Notwithstanding any other provision of this Agreement: 
 (a) Seller shall not have any liability pursuant to Section 8.2(a) unless and until the aggregate amount of all Losses incurred or suffered by
the Purchaser Indemnified Parties for which they are entitled to indemnification pursuant to Section 8.2(a) exceeds 1% of the Purchase Price (the “Basket Amount”), but in the event such Losses exceed the Basket Amount,
Seller shall be liable and responsible to the Purchaser Indemnified Parties for the full amount of such Losses (subject to Section 8.4(b)), without reduction for the Basket Amount. Purchaser shall not have any liability pursuant to
Section 8.3(a) unless and until the aggregate amount of all Losses incurred or suffered by the Seller Indemnified Parties for which they are 

  

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entitled to indemnification pursuant to Section 8.3(a) exceeds the Basket Amount, but in the event such Losses exceed the Basket Amount,
Purchaser shall be liable and responsible to the Seller Indemnified Parties for the full amount of such Losses (subject to Section 8.4(b)), without reduction for the Basket Amount. 
 (b) Other than for liability under Section 8.9 and Article 9, in no event shall the aggregate liability of Seller for Losses incurred
or suffered by the Purchaser Indemnified Parties exceed 25% of the Purchase Price (the “Indemnification Cap”). 
 (c) Other
than liability under Section 8.9 or Article 9, or for breach of Purchaser’s obligations to make any payment pursuant to Section 2.2, in no event shall the aggregate liability of Purchaser for Losses incurred or
suffered by the Seller Indemnified Parties exceed the Indemnification Cap. 
 (d) The sole and exclusive liability and responsibility of
Seller to the Purchaser Indemnified Parties under or in connection with this Agreement or the transactions contemplated hereby (including for any breach of or inaccuracy in any representation or warranty or for any breach of any covenant or
obligation) and the sole and exclusive remedy of the Purchaser Indemnified Parties with respect to any of the foregoing, shall be as set forth in Articles 8 and 9 and Section 11.16. 
 (e) The sole and exclusive liability and responsibility of Purchaser to the Seller Indemnified Parties under or in connection with this Agreement or the
transactions contemplated hereby (including for any breach of or inaccuracy in any representation or warranty or for any breach of any covenant or obligation) and the sole and exclusive remedy of the Seller Indemnified Parties with respect to any of
the foregoing, shall be as set forth in Articles 8 and 9 and Section 11.16. 
 (f) In no event shall any party have
any liability under this Agreement (including any Exhibit to this Agreement), any Transaction Document, agreement, certificate or other document delivered at either the RFS Closing or the RFCIL Closing, as applicable, or otherwise in connection with
the transactions contemplated hereby or thereby for special, speculative, punitive, indirect or consequential damages or for lost profits. 
 8.5 Claims. As promptly as is reasonably practicable after knowledge of a claim for indemnification under this Agreement that does not involve a third party claim, or the commencement of any suit, action or proceeding of the type
described in Section 8.6, becomes within the knowledge of Purchaser or Seller, as the case may be, the Indemnified Person shall give written notice to the Indemnifying Person of such claim, which notice shall specify in reasonable detail
the nature of such claim and the estimated amount (if then susceptible to estimation) that the Indemnified Person at the time plans to seek hereunder from the Indemnifying Person, together with such reasonably available information (if not already
available to the Indemnifying Person) as may be necessary for the Indemnifying Person to determine that the limitations in Section 8.4 have been satisfied or do not apply; provided, that failure of the Indemnified Person to give
such notice of any such claim shall not release, waive or otherwise affect the obligations under this Article 8 of the Indemnifying Person with respect thereto except to the extent that it is materially prejudiced by the failure or delay in
giving such notice. 
  

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 8.6 Notice of Third Party Claims; Assumption of Defense. The Indemnified Person shall give written
notice (the “Initial Notice”) as promptly as is reasonably practicable, but in any event no later than 10 Business Days after receiving notice thereof, to the Indemnifying Person of the written assertion of any claim, or the
commencement of any suit, action or proceeding, by any Person not a party hereto in respect of which indemnity is to be sought under this Agreement (which notice shall specify in reasonable detail the nature of such claim and the estimated amount
(if then susceptible to estimation) that the Indemnified Person at that time plans to seek hereunder from the Indemnifying Person, together with such reasonably available information (if not already available to the Indemnifying Person) as may be
necessary for the Indemnifying Person to determine that the limitations in Section 8.4 have been satisfied or do not apply); provided, that failure of the Indemnified Person to give such notice of any such claim or commencement
shall not release, waive or otherwise affect the obligations under this Article 8 of the Indemnifying Person with respect thereto except to the extent that it is materially prejudiced by the failure or delay in giving such notice. The
Indemnifying Person may, at its own expense, (a) participate in the defense of any such claim, suit, action or proceeding and (b) upon notice to the Indemnified Person within 10 Business Days after the receipt of the Initial Notice from
the Indemnified Person of the claim, suit, action or proceeding, assume the defense thereof with counsel of its own choice reasonably acceptable to the Indemnified Person, and in the event of such assumption, shall have the exclusive right, subject
to compliance by the Indemnifying Person with clauses (i) and (iii) of Section 8.7, to settle or compromise such claim, suit, action or proceeding. If the Indemnifying Person does not so elect to assume such
defense in accordance with the terms of this Section 8.6, the Indemnified Person may defend such claim, suit, action or proceeding in such manner as the Indemnified Person may deem appropriate, including settling such claim or action or
proceeding (after giving notice of the same to the Indemnifying Person) on such terms as the Indemnified Person may deem appropriate, and the Indemnifying Person shall assist and cooperate with such defense in accordance with
Section 5.3(c) and, if liable pursuant to this Article 8, shall promptly indemnify the Indemnified Person in accordance with the provisions of this Article 8. If the Indemnifying Person so assumes such defense, the
Indemnified Person shall have the right (but not the duty) to participate in the defense thereof and to employ counsel separate from the counsel employed by the Indemnifying Person; provided, that the expense of separate counsel so employed
shall be borne by the Indemnified Person unless there exists actual or potential conflicting interests between the Indemnifying Person and the Indemnified Person. Whether or not the Indemnifying Person chooses to defend or prosecute any such claim,
suit, action or proceeding, all of the parties hereto shall cooperate in the defense or prosecution thereof. 
 8.7 Settlement or
Compromise. Any settlement or compromise made or caused to be made by the Indemnified Person (unless the Indemnifying Person has the exclusive right to settle or compromise under Section 8.6) or the Indemnifying Person, as the case
may be, of any such claim, suit, action or proceeding of the kind referred to in Section 8.6 shall also be binding upon the Indemnifying Person or the Indemnified Person, as the case may be, in the same manner as if a final judgment or
decree had been entered by a court of competent jurisdiction in the amount of such settlement or compromise; provided, that (a) no obligation, restriction or Loss shall be imposed on the Indemnified Person as a result of any settlement
or compromise without its prior 

  

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written consent, which consent shall not be unreasonably withheld or delayed, (b) if the Indemnifying Person has assumed the defense of a claim, suit,
action or proceeding pursuant to Section 8.6, the Indemnified Person shall not compromise or settle such claim, suit, action or proceeding without the prior written consent of the Indemnifying Person, which consent shall not be unreasonably
withheld or delayed, and (c) such settlement shall not contain any finding or admission of any violation of Law or any fault on the part of the Indemnified Person, and shall not have any effect on any other claims that may be made by the
Indemnified Person against the third party bringing the claim, suit, action or proceeding. 
 8.8 Net Losses; Subrogation; Mitigation.

 (a) Notwithstanding anything contained herein to the contrary, the amount of any Losses incurred or suffered by an Indemnified Person shall
be calculated after giving effect to (i) any insurance proceeds received by the Indemnified Person (or any of its Affiliates) with respect to such Losses, but only if the insurance premium relating to such proceeds has not been paid for by the
Indemnified Person, (ii) any Tax benefit actually realized by the Indemnified Person (or any of its Affiliates) arising from the facts or circumstances giving rise to such Losses and from the payment of any amounts to the Indemnified Person (or
any of its Affiliates) on account of any Losses and (iii) any other recoveries directly relating to such Loss obtained by the Indemnified Person (or any of its Affiliates) from any other third party, less all Losses related to the pursuing and
receipt of such recoveries and any related recoveries. Each Indemnified Person shall exercise commercially reasonable efforts to obtain such proceeds, benefits and recoveries; provided, that no party shall be required to use such efforts if
they would be detrimental in any material respect to such party. If any such net proceeds, benefits or recoveries are received by an Indemnified Person (or any of its Affiliates) with respect to any Losses after an Indemnifying Person has made a
payment to the Indemnified Person with respect thereto, the Indemnified Person (or such Affiliate) shall pay to the Indemnifying Person the amount of such net proceeds, benefits or recoveries (up to the amount of the Indemnifying Person’s
payment). 
 (b) Upon making any payment to an Indemnified Person in respect of any Losses, the Indemnifying Person shall, to the extent of
such payment, be subrogated to all rights of the Indemnified Person (and its Affiliates) against any insurance company or any other third party from which the Indemnified Person (and its Affiliates) has contractual indemnity rights, in respect of
the Losses to which such payment relates. Such Indemnified Person (and its Affiliates) and Indemnifying Person shall execute upon request all instruments reasonably necessary to evidence or further perfect such subrogation rights. 
 (c) Purchaser and Seller shall use commercially reasonable efforts to mitigate any Losses, whether by asserting claims against a third party or by
otherwise qualifying for a benefit that would reduce or eliminate an indemnified matter; provided, that no party shall be required to use such efforts if they would be detrimental in any material respect to such party. 
 8.9 Special Rule for Fraud. Notwithstanding anything in this Article 8 or elsewhere in this Agreement to the contrary, in the event of a
breach of a representation or warranty by any party to this Agreement that constitutes fraud, the representation or warranty that has been breached will survive the execution and delivery of this Agreement and the consummation of the transactions
contemplated hereby (regardless of any investigation made by any party to this 

  

 37 

 
Agreement or on its behalf) and will continue in full force and effect for perpetuity, and any Losses from any such breach shall not be subject to the
indemnification basket, cap or other limitations contained in this Article 8. 
 ARTICLE 9. 
 TAX MATTERS 
 9.1 Transfer Taxes. All
excise, goods and services, sales (including bulk sales), use, value added, registration, recording, documentary, conveyancing, property, and transfer taxes incurred with the transactions contemplated by this Agreement (“Transfer
Taxes”) shall be borne equally (50/50) by Purchaser and Seller. Seller and Purchaser shall cooperate to timely prepare, and Seller shall file or cause to be filed any returns or other filings relating to such Transfer Taxes (unless
Purchaser is required by applicable Law to file the return), including any claim for exemption or exclusion from the application or imposition of any Transfer Taxes. With respect to any such returns or filings required to be filed by Seller, Seller
shall provide Purchaser with a copy of such return or other filing and a copy of a receipt showing payment of any such Transfer Tax. 
 9.2
Liability for Taxes and Related Matters. To the extent any liability for Taxes of RFS is adjusted subsequent to the RFS Closing Date, or RFCIL or RFSC is adjusted subsequent to the RFCIL Closing Date, Seller shall pay the additional liability
or receive refunds related to such adjustments with respect to amounts attributable to the Interests related to all Tax periods ending on or prior to such closing date. Notwithstanding any other provision in this Agreement, Purchaser shall be
responsible for payment of Taxes of (a) RFS that relates to Tax periods commencing after the RFS Closing and (b) each of RFCIL and RFSC that relates to Tax periods commencing after the RFCIL Closing. Except as otherwise required by
applicable Law, the parties agree that any changes to Taxes of any of the Acquired Companies attributable to the Interests for all Tax periods prior to either the RFS Closing or the RFCIL Closing, as applicable, shall be treated as a Purchase Price
adjustment for income Tax purposes. 
 9.3 Cooperation. Purchaser and Seller shall reasonably cooperate with each other in a timely
manner in the preparation and filing of any Tax Returns, including those of each Acquired Company, and the conduct of any Tax audit or other Tax proceeding.
 9.4 Tax Returns. Purchaser shall cause each Acquired Company to duly and timely make or prepare in a manner consistent in all material respects with past practice all Tax Returns required to be made or prepared
by it and to duly and timely file all Tax Returns required to be filed by it for any period that ends on or before either the RFS Closing Date or the RFCIL Closing Date, as applicable, to the extent such Tax Returns have not been filed as of the
such closing date. Purchaser shall also cause each Acquired Company to duly and timely make or prepare all Tax Returns required to be made or prepared by it and to duly and timely file all Tax Returns required to be filed by it for periods beginning
before and ending after the RFS Closing Date and the RFCIL Closing Date. 
  

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 ARTICLE 10. 
 TERMINATION 
 10.1 Termination. Notwithstanding anything to the contrary contained in this Agreement,
this Agreement may be terminated and the transactions contemplated hereby abandoned at any time on or prior to either the RFS Closing or the RFCIL Closing (but only with respect to those transactions contemplated hereby that have not yet been
consummated): 
 (a) by the mutual written consent of Seller and Purchaser; 
 (b) by either Seller or Purchaser if all of the transactions contemplated hereby shall not have been consummated on or before June 30, 2009 (the
“Termination Date”); provided, that the right to terminate this Agreement under this Section 10.1(b) shall not be available to (i) Seller, if Seller’s failure to fulfill any of its obligations under this
Agreement or violation or breach of any covenant, agreement, representation or warranty contained in this Agreement has been the cause of, or has resulted in, the failure of the RFS Closing and/or the RFCIL Closing to occur on or before such date,
or (ii) Purchaser, if Purchaser’s failure to fulfill any of its obligations under this Agreement or violation or breach of any covenant, agreement, representation or warranty contained in this Agreement has been the cause of, or has
resulted in, the failure of the RFS Closing and/or the RFCIL Closing to occur on or before such date; 
 (c) by Seller or Purchaser if any
court of competent jurisdiction shall have issued an order, judgment or decree permanently restraining, enjoining or otherwise prohibiting the transactions contemplated by this Agreement and such governmental order shall have become final and
nonappealable; 
 (d) by Purchaser, if any Governmental Authority or other Person shall have imposed any prohibition on any Acquired
Company’s ability to operate its business as is currently operated; 
 (e) by Purchaser, if there has been a violation or breach by
Seller of any covenant, agreement, representation or warranty contained in this Agreement which has rendered the satisfaction of any condition to the obligations of Purchaser impossible and such violation or breach has not been cured by Seller
within 10 Business Days after Purchaser delivers to Seller a written notice of such violation or breach; and 
 (f) by Seller, if there has
been a violation or breach by Purchaser or any covenant, agreement, representation or warranty contained in this Agreement which has rendered the satisfaction of any condition to the obligations of Seller impossible and such violation or breach has
not been cured by Purchaser within 10 Business Days after Seller deliver to Purchaser a written notice of such violation or breach. 
 10.2
Procedure and Effect of Termination. In the event of termination of this Agreement and abandonment of the transactions contemplated by this Agreement by either or both of the parties pursuant to Section 10.1, written notice
thereof shall forthwith be given by the terminating party to the other party and this Agreement shall terminate and the transactions contemplated by this Agreement shall be abandoned, without further action by any of the parties 

  

 39 

 
hereto; provided, that (a) Article 11 shall survive the termination of this Agreement, (b) no such termination shall relieve any
party from any Losses arising out of any breach of this Agreement by a party that occurs upon or prior to the termination of this Agreement and (c) Seller shall take, or cause to be taken, all appropriate actions to do, or cause to be done, all
things necessary, including the preparation and filing of all forms, notifications, reports and information, if any, required or reasonably deemed advisable with the relevant Governmental Authority, to cancel and terminate the New Subordinated Loan
Agreement as promptly as reasonably practicable following any such termination and abandonment. 
 ARTICLE 11. 
 MISCELLANEOUS 
 11.1 Expenses. Each
party hereto shall bear its own expenses with respect to this transaction. 
 11.2 Amendment. This Agreement may be amended, modified
or supplemented only in writing signed by each of the parties hereto. 
 11.3 Notices. Any written notice to be given hereunder shall
be deemed given: (a) when received if given in person or by nationally recognized courier; (b) on the date of transmission if sent by telecopy, e-mail or other wire transmission (receipt confirmed); (c) three Business Days after being
deposited in the US mail, certified or registered mail, postage prepaid; and (d) if sent by an internationally recognized overnight delivery service, the second Business Day following the date given to such overnight delivery service (specified
for overnight delivery and receipt confirmed). All notices shall be addressed as follows: 
 If to Seller, addressed as follows: 

Residential Funding Company, LLC 
 One
Meridian Crossings, Suite 100 
 Minneapolis, Minnesota 55423 
 Attn: General Counsel 
 Telephone: (952) 857-6415 
 Facsimile: (952) 352-0586 
 with a copy
to: 
 Residential Capital, LLC 
 One Meridian Crossings, Suite 100 
 Minneapolis, Minnesota 55423 
 Attn: General Counsel 
 Telephone:
(952) 857-6415 
 Facsimile: (952) 352-0586 
  

 40 

 If to Purchaser, addressed as follows: 
 GMAC LLC 
 200 Renaissance Center 

Detroit Michigan, MI 48235 
 Attn: General
Counsel 
 Telephone: (313) 565-6128 
 Facsimile: (313) 656-6189 
 with a copy to: 
 Mayer Brown LLP 
 71 South Wacker Drive 
 Chicago, Illinois 60606 
 Attention: Elizabeth
A. Raymond, Esq. 
 Telephone: (312) 701-7322 
 Facsimile: (312) 701-7711 
 11.4 Waivers. The failure of a party to require performance of any
provision hereof shall not affect its right at a later time to enforce the same. No waiver by a party of any term, covenant, representation or warranty contained herein shall be effective unless in writing. No such waiver in any one instance shall
be deemed a further or continuing waiver of any such term, covenant, representation or warranty in any other instance. 
 11.5
Counterparts. This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. 
 11.6 Headings. The headings preceding the text of Articles and Sections of this Agreement and the Exhibits hereto are for convenience only and
shall not be deemed part of this Agreement. 
 11.7 Applicable Law. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED AND ENFORCED
IN ACCORDANCE WITH THE INTERNAL LAWS (BOTH SUBSTANTIVE AND PROCEDURAL), AND NOT THE CONFLICT OF LAWS PRINCIPLES OF THE STATE OF DELAWARE. 
 11.8 Assignment. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and permitted assigns; provided, that no assignment of either party’s rights or obligations may
be made without the written consent of the other party, which consent shall not be unreasonably withheld or delayed, other than (i) an assignment to an Affiliate of either party, including in connection with any financing transactions entered
into by Purchaser or (ii) an assignment by Purchaser to any subsequent purchaser of the Business or all or substantially all of the Interests so long as such subsequent purchaser agrees in writing to comply with Purchaser’s obligations
hereunder. 
 11.9 No Third Party Beneficiaries. This Agreement is solely for the benefit of the parties hereto and, solely with
respect to Article 8 and Article 9, any Indemnified Person hereunder, and, except as aforesaid, no provision of this Agreement shall be deemed to confer any remedy, claim or right upon any third party, including any employee or former
employee of Seller or any participant or beneficiary in any benefit plan, program or arrangement. 
  

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 11.10 Waiver of Jury Trial. EACH PARTY HEREBY WAIVES ITS RIGHTS TO A JURY TRIAL IN CONNECTION
WITH ANY SUIT, ACTION OR PROCEEDING BROUGHT BY SUCH PARTY AGAINST THE OTHER IN CONNECTION WITH OR ARISING FROM THIS AGREEMENT. 
 11.11
Written Disclosures. Neither the specification of any dollar amount in any representation or warranty contained in this Agreement nor the inclusion of any specific item in any written disclosure by Seller to Purchaser made pursuant to the
terms of this Agreement is intended to imply that such amount, or higher or lower amounts, or the item so included or other items, are or are not material, and no party shall use the fact of the setting forth of any such amount or the inclusion of
any such item in any dispute or controversy between the parties as to whether any obligation, item or matter not described herein or included in any written disclosure by Seller to Purchaser made pursuant to the terms of this Agreement is or is not
material for purposes of this Agreement. Unless this Agreement specifically provides otherwise, neither the specification of any item or matter in any representation or warranty contained in this Agreement nor the inclusion of any specific item in
any written disclosure by Seller to Purchaser made pursuant to the terms of this Agreement is intended to imply that such item or matter, or other items or matters, are or are not in the ordinary course of business, and no party shall use the fact
of the setting forth or the inclusion of any such item or matter in any dispute or controversy between the parties as to whether any obligation, item or matter not described herein or included in any written disclosure by Seller to Purchaser made
pursuant to the terms of this Agreement is or is not in the ordinary course of business for purposes of this Agreement. 
 11.12
Incorporation. The respective Exhibits attached hereto and referred to herein are incorporated into and form a part of this Agreement. 
 11.13 Complete Agreement. This Agreement (together with the Exhibits hereto) constitutes the complete agreement of the parties with respect to the subject matter hereof and supersede all prior discussions, negotiations and
understandings. 
 11.14 Disclaimer. Seller disclaims any representations or warranties except as specifically set forth in this
Agreement (or any agreement or document referred to in this Agreement or delivered in connection with the transactions contemplated by this Agreement). 
 11.15 Public Announcements. Seller and Purchaser each agree that they and their Affiliates shall not issue any press release or otherwise make any public statement or respond to any media inquiry with respect
to this Agreement or the transactions contemplated hereby without the prior approval of the other parties, which shall not be unreasonably withheld or delayed, except as may be required by Law or by any stock exchanges having jurisdiction over
Seller, Purchaser or their Affiliates. 
 11.16 Specific Performance. The parties hereto agree that irreparable damage would occur in
the event that any party fails to consummate the transactions contemplated hereby in accordance with the terms of this Agreement and that the parties shall be entitled to specific performance in such event, in addition to any other remedy at law or
in equity. 
  

 42 

 11.17 Further Assurances. At any time and from time to time after the RFS Closing or the RFCIL
Closing, as applicable, at Purchaser’s reasonable request and without further consideration, Seller shall execute and deliver, and cause its Affiliates, as appropriate, to execute and deliver, such other instruments of sale, transfer,
conveyance, assignment and confirmation and take such further actions as Purchaser may reasonably deem necessary or desirable in order to more effectively transfer, convey and assign to Purchaser (or any successor or permitted assign of Purchaser),
and to confirm Purchaser’s (and any such successor’s and assign’s) title to the Interests, to put Purchaser (and any such successor and assign) in actual possession and operating control thereof and to assist Purchaser (and any such
successors and assigns) in exercising all rights, title and interests with respect thereto. 
  

 43 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be executed and delivered on the
date first written above. 
  

			
	RESIDENTIAL FUNDING COMPANY, LLC
		
	By:	 	 /s/ James N. Young

	Name:	 	James N. Young
	Title:	 	CFO
	
	GMAC LLC
		
	By:	 	 /s/ R.S. Hull

	Name:	 	R.S. Hull
	Title:	 	CFO

 EXHIBIT A 
 ASSIGNMENT AND ASSUMPTION OF LIMITED LIABILITY COMPANY 
 INTERESTS 
 This ASSIGNMENT AND ASSUMPTION OF LIMITED LIABILITY COMPANY INTERESTS (this “Assignment”) is effective as of the
             day of April, 2009 between Residential Funding Company, LLC, a Delaware limited liability company (“Assignor”), and GMAC LLC, a Delaware limited liability
company (“Assignee”). 
 WHEREAS, Assignor and Assignee are parties to that certain Membership Interest and Share Purchase
Agreement (the “Purchase Agreement”), dated as of March 31, 2009; 
 WHEREAS, pursuant to the Purchase Agreement, on
the terms and subject to the conditions set forth therein, Assignee has agreed to purchase from Assignor, and take assignment and delivery of, all of Assignor’s right, title and interest in and to all of the issued and outstanding limited
liability company interests (the “RFS Interests”) of Residential Funding Securities, LLC, a Delaware limited liability company; and 
 WHEREAS, all capitalized terms used in this Assignment but not defined herein shall have the meanings assigned to them in the Purchase Agreement. 
 NOW, THEREFORE, for good and valuable consideration, the receipt and adequacy of which are hereby acknowledged, Assignor and Assignee hereby agree as
follows: 
 1. Pursuant to the Purchase Agreement, Assignor hereby sells, assigns, transfers and delivers to Assignee all of Assignor’s
right, title and interest in and to all of the RFS Interests, including all capital relating thereto and profits derived therefrom after the date hereof, free and clear of all Liens. 
 2. Assignee hereby accepts the foregoing assignment and assumes all of Assignor’s obligations and liabilities under the Limited Liability Company
Agreement of Residential Funding Securities, LLC, dated as of June 1, 2006, relating to the RFS Interests from and after the date hereof. 
 3. This Assignment is solely for the benefit of the parties hereto, and no provision of this Assignment shall be deemed to confer any remedy, claim or right upon any third party. 
 4. This Assignment may be amended, modified or supplemented only in a writing signed by the parties to this Assignment. 
 5. THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED AND ENFORCED IN ACCORDANCE WITH THE INTERNAL LAWS (BOTH SUBSTANTIVE AND PROCEDURAL), AND NOT THE
CONFLICT OF LAWS PRINCIPLES OF THE STATE OF DELAWARE. 
  

 2 

 6. EACH PARTY HEREBY WAIVES ITS RIGHTS TO A JURY TRIAL IN CONNECTION WITH ANY SUIT, ACTION, PROCEEDING
BROUGHT BY SUCH PARTY AGAINST THE OTHER IN CONNECTION WITH OR ARISING FROM THIS ASSIGNMENT. 
 7. This Assignment may be executed in
counterparts, each of which shall be deemed an original, but all of which together shall constitute one and the same instrument. 
  

 3 

 IN WITNESS WHEREOF, Assignor and Assignee have executed and delivered this Assignment as of the date
first above written. 
  

			
	 ASSIGNOR:

	
	RESIDENTIAL FUNDING COMPANY, LLC
		
	By:	 	  

	Name:	 	
	Title:	 	
	
	 ASSIGNEE:

	
	GMAC LLC
		
	By:	 	  

	Name:	 	
	Title:	 	

 EXHIBIT B 
 TERMINATION OF LOAN AGREEMENTS 
 This TERMINATION AGREEMENT, dated as of
[            ], 2009 (this “Agreement”), is between RESIDENTIAL FUNDING COMPANY, LLC, a Delaware limited liability company and formerly known as Residential Funding
Corporation, a Delaware corporation (“RFC”), and RESIDENTIAL FUNDING SECURITIES, LLC, a Delaware limited liability company and formerly known as Residential Funding Securities Corporation, a Delaware corporation
(“RFS”). Reference is made to (a) that certain Loan Agreement, dated as of March 25, 1999 (the “March 1999 Loan Agreement”), between RFC and RFS and (b) that certain Loan Agreement, dated as of
October 15, 2008 (the “October 2008 Loan Agreement” and, together with the March 1999 Loan Agreement, the “Loan Agreements”), between RFC and RFS. Capitalized terms used but not otherwise defined herein shall
have the meanings ascribed to them in the applicable Loan Agreement. 
 WHEREAS, RFC and RFS now wish to mutually terminate their rights,
obligations and interests under each of the Loan Agreements. 
 NOW, THEREFORE, in consideration of the mutual covenants and premises made
herein, the parties hereto agree as follows: 
 Each of RFC and RFS acknowledges and agrees that all indebtedness and obligations of the
other party under or in respect of each of the Loan Agreements has been paid and discharged in full. 
 Effective as of the date hereof, each
of the Loan Agreements is terminated by the mutual agreement of RFC and RFS, without further force or effect. Upon termination of each of the Loan Agreements, neither RFC nor RFS shall have any rights, obligations, or liabilities to the other party
under either of the Loan Agreements. 
 Each party hereto, (in such capacity, each a “Releasor”) hereby releases and forever
discharges the other parties hereto, their respective corporate parents, subsidiaries and affiliates and each of their respective present and former directors, managing directors, officers, control persons, stockholders, general partners, limited
partners, employees, agents, attorneys, administrators, successors, personal representatives, executors and assigns (collectively, the “Released Group”) from any and all actions, causes of action, injunctions, accounts, agreements,
bonds, bills, covenants, contracts, controversies, claims, damages, demands, debts, dues, extents, executions, judgments, liabilities, obligations, promises, predicate acts, reckonings, specialties, suits, sums of money, and variances whatsoever,
whether known or unknown, in law or in equity, which against any of them the Releasor, its corporate parents, subsidiaries and affiliates and each of their present and former directors, managing directors, officers, control persons, stockholders,
general partners, limited partners, employees, agents, attorneys, administrators, successors, personal representatives, executors and assigns may now have, have ever had, or may hereafter have against any member of the Released Group arising out of,
or in connection with, or in any manner related to, either of the Loan Agreements (the “Release”); provided, however, that the Releasor does not hereby waive, release or discharge the Released Group from any of its obligations under
this Agreement. 

 Each Releasor acknowledges that it may hereafter discover claims or facts in addition to or different
from those which it now knows or believes to exist with respect to the subject matter of the Release and which, if known or suspected at the time of executing this Release, may have materially affected this Release. Nevertheless, each Releasor
hereby waives any right, claim, or cause of action that might arise as a result of such different or additional claims or facts. 
 This
Agreement constitutes the entire agreement and understanding of the parties with respect to the subject matter of this Agreement and supersedes all prior or contemporaneous discussions and agreements, whether written or oral, between the parties
with respect thereto. 
 THIS AGREEMENT SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE STATE OF MINNESOTA, WITHOUT
REGARD TO THE CONFLICTS OF LAW RULES OF SUCH STATE. 
 EACH PARTY HERETO HEREBY SUBMITS TO THE NONEXCLUSIVE JURISDICTION OF THE UNITED
STATES DISTRICT COURT FOR THE SOUTHERN DISTRICT OF NEW YORK FOR PURPOSES OF ALL LEGAL PROCEEDINGS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY. EACH PARTY HERETO IRREVOCABLY WAIVES, TO THE FULLEST EXTENT
PERMITTED BY LAW, ANY OBJECTION WHICH IT MAY NOW OR HEREAFTER HAVE TO THE LAYING OF THE VENUE OF ANY SUCH PROCEEDING BROUGHT IN SUCH A COURT AND ANY CLAIM THAT ANY SUCH PROCEEDING BROUGHT IN SUCH A COURT HAS BEEN BROUGHT IN AN INCONVENIENT FORUM.
EACH PARTY HERETO HEREBY CONSENTS TO PROCESS BEING SERVED IN ANY SUIT, ACTION OR PROCEEDING WITH RESPECT TO THIS AGREEMENT, OR ANY DOCUMENT DELIVERED PURSUANT HERETO BY THE MAILING OF A COPY THEREOF BY REGISTERED OR CERTIFIED MAIL, POSTAGE PREPAID,
RETURN RECEIPT REQUESTED, TO ITS RESPECTIVE ADDRESS SPECIFIED AT THE TIME FOR NOTICES UNDER THIS AGREEMENT OR TO ANY OTHER ADDRESS OF WHICH IT SHALL HAVE GIVEN WRITTEN OR ELECTRONIC NOTICE TO THE OTHER PARTIES. THE FOREGOING SHALL NOT LIMIT THE
ABILITY OF ANY PARTY HERETO TO BRING SUIT IN THE COURTS OF ANY JURISDICTION. 
 EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES ANY
RIGHT IT MAY HAVE TO A TRIAL BY JURY IN RESPECT OF ANY LITIGATION DIRECTLY OR INDIRECTLY ARISING OUT OF, UNDER OR IN CONNECTION WITH THIS AGREEMENT OR THE TRANSACTIONS CONTEMPLATED HEREBY. 
 The provisions of this Agreement may only be amended, modified or waived with the written consent of each party hereto. No failure or delay on the party
of any party in exercising any right or remedy, or in requiring the satisfaction of any condition, under this Agreement shall operate as a waiver of, or impair, any such right, remedy or condition. No single or partial exercise of any such right,
remedy or condition shall preclude any other or further exercise thereof or the exercise of any other right, remedy or condition. No waiver of any right of a party under this Agreement shall be effective unless given in writing by such party, or
shall be deemed a waiver of any other right hereunder. 

 None of the parties may assign any of its rights or delegate any of its obligations under this Agreement
without the written consent of the other parties hereto, which consent shall not be unreasonably withheld. Any purported assignment or delegation absent such consent shall be null and void and without effect. This Agreement shall be binding upon,
and shall inure to the benefit of, the successors to, or permitted assigns of, any of the parties. 
 The parties represent that they each
have all right and authority necessary to grant the release and make the covenants set forth herein. 
 Each of the parties has jointly
participated in the negotiation and drafting of this Agreement. In the event of an ambiguity or a question of intent or interpretation arises, this Agreement shall be construed as if drafted jointly by each of the parties and no presumptions or
burdens of proof shall arise favoring any party by virtue of the authorship of any of the provisions of this Agreement. 
 [Signatures on Next
Page] 

 IN WITNESS WHEREOF, each of the parties hereto has caused this Termination Agreement to be executed on
its behalf by a duly authorized officer as of the date set forth above. 
  

			
	RESIDENTIAL FUNDING COMPANY, LLC
		
	 By:
	 	  

	 Name:
	 	
	 Title:
	 	
	
	RESIDENTIAL FUNDING SECURITIES, LLC
		
	 By:
	 	  

	 Name:
	 	
	 Title:
	 	

 EXHIBIT C 
 Transition Services Agreement 
 Term Sheet 
 Reference is made to that certain Membership Interest and Share Purchase Agreement, dated as of March 31, 2009 (the “Purchase Agreement”), between
Residential Funding Company, LLC, a Delaware limited liability company (“Seller”), and GMAC LLC, a Delaware limited liability company (“Purchaser”). Capitalized terms used herein but not otherwise defined herein
shall have the meanings ascribed to them in the Purchase Agreement. 
 This non-binding term sheet (the “Term Sheet”) is intended to provide
a basis for the Transition Services Agreement to be negotiated by Purchaser and Seller in accordance with the Purchase Agreement, pursuant to which Seller or an affiliate of Seller shall provide transition services to RFS and RFSC following the RFS
Closing and the RFCIL Closing. This Term Sheet represents the current understanding of Purchaser and Seller with respect to certain of the principal proposed terms of the Transition Services Agreement. 
  

			
	Services:	  	The services to be provided by Seller or an affiliate of Seller, as applicable (such services provider is referred to herein as the “Services Provider”), shall consist of
operational support and services in administrative, audit, accounting (including, without limitation, maintaining internal controls over financial reporting), tax, HR, financial management, IT, marketing, legal, risk management, trade settlement and
such other areas as mutually agreed to by Seller and Purchaser from time to time, in each case in substantially the same manner as such services were provided to RFS and RFSC prior to the RFS Closing and RFCIL Closing.
		
	Employees:	  	One or more Services Providers shall provide the services of certain employees employed by each such Services Provider who provide services to RFS and RFSC on a part-time basis in
substantially the same manner as such employees provided services to RFS and RFSC prior to the RFS Closing and RFCIL Closing. The list of these employees shall be mutually agreed to by Purchaser and Seller and set forth on a schedule to be attached
to the Transition Services Agreement.
		
	Service Term:	  	Purchaser and Seller acknowledge that the service term for each of the services to be provided pursuant to the Transition Services Agreement shall be mutually agreed to by Purchaser and
Seller and that certain services will be required by Purchaser on a short-term basis (e.g., six months) and certain services will be required by Purchaser on a long-term basis (e.g., up to two years). Each such service term shall commence on the
effective date of the Transition Services Agreement (the “Effective Date”) and end as the parties mutually agree for each such service.

			
		
	 Fees:
	  	In exchange for the operational support and services to be provided pursuant to the Transition Services Agreement, Purchaser shall pay to Seller or such Services Provider a monthly fee beginning
on the Effective Date equal to the actual costs incurred by the Services Provider to provide such services. The monthly fee paid by Purchaser to Seller or such Services Provider for such services shall be mutually agreed to by Purchaser and Seller
in the Transition Services Agreement.
		
		  	Charges for any or all of the operational support and services outlined in the Transition Services Agreement shall continue for each month that the service or usage is provided by the Services
Provider and shall be prorated on a per diem basis in a manner to be mutually agreed upon by the parties for any portion of a month during which such service has been discontinued.
		
	 Termination:
	  	Purchaser shall provide Seller with thirty (30) days written notice if Purchaser determines it no longer desires a Services Provider to provide a service under the Transition Services Agreement.

		
		  	During the first six months following the RFS Closing and the RFCIL Closing (the “Transition Period”), Seller shall not (and, as applicable, shall cause the Services Provider
not to) terminate any services it is providing under the Transition Services Agreement without the prior written consent of Purchaser (which consent may be withheld by Purchaser in its sole discretion). After the Transition Period, a Services
Provider shall provide Purchaser with ninety (90) days written notice if such Services Provider determines it no longer desires to provide a service it has been providing under the Transition Services Agreement.Administrative Services and Facilities Agreement

 Exhibit 10.20 
 ADMINISTRATIVE SERVICES AND FACILITIES AGREEMENT 
 THIS AGREEMENT is made as of the 22nd day of November, 2006 , by and between GMAC MORTGAGE, LLC, Delaware limited liability company with
offices at 100 Witmer Road, Horsham, Pennsylvania 19044 (hereinafter referred to as “GMACM”) and GMAC BANK f/k/a GMAC Automotive Bank, an industrial bank with its principal office at 6985 Union Park Center, Suite 435, Midvale, Utah 84047,
on behalf of itself and its subsidiaries, GMACB Asset Management Corp. and GMAC Wholesale Mortgage Corp. (collectively referred to as the “Bank”). 
 Explanatory Statement 
  

	 	A.	GMAC Bank is a Utah industrial bank in the business of originating and funding consumer and commercial mortgages and providing other consumer banking related services.

  

	 	B.	GMACM is a financial services company in the business of originating, servicing, and securitizing residential mortgages, among other related financial services.

  

	 	C.	Under Federal Reserve System Regulation W (12 CFR §223.1 et. seq.), the Bank and GMACM are affiliates of each other. The Bank and GMACM intend that this Agreement comply
with requirements of Sections 23A and 23B of the Federal Reserve Act (12 USC §221 et. seq.) and with implementing federal regulations. 

  

	 	D.	The Bank wants GMACM to provide certain administrative and other services and facilities to the Bank related to certain of the Bank’s business activities.

  

	 	E.	GMACM is willing to provide such services and facilities to the Bank under the terms of this Agreement. 

 NOW, THEREFORE, in consideration of the mutual covenants and promises expressed herein, the parties hereto, intending to be legally bound,
hereby agree as follows. 
 1. Definitions. 
 1.1 Applicable Requirements. Applicable Requirements means (a) all federal, state and local legal and regulatory requirements (including statutes, rules, regulations and ordinances) applicable to
the Bank, (b) all other requirements and guidelines of FDIC, the Utah Department of Financial Institutions, and any other governmental body or officer having jurisdiction over the Bank, (c) all judicial and administrative judgments,
orders, stipulations, awards, writs, and injunctions applicable to the Bank and (d) the Bank’s Policy/Procedure with respect to the conduct of affiliate transactions, a copy of which is attached as Exhibit B hereto. 
 1.2 Confidential Information. Confidential Information means any information obtained by a party from, or disclosed to a party by, the
other party, its parent company, its or their parents, subsidiaries, or affiliates, which relates to the past, present, or future business or financial activities of any of such persons or entities, including any information or data developed from
any such 

 
information; provided that such information is Confidential Information only if it was solely available to such other party as a result of the
performance of its obligations under this Agreement. Without limiting the generality of the foregoing, Confidential Information shall include any such information relating to customers, pricing, methods, operations, processes, loan programs,
financial data, business relationships, technical data, statistics, technical specifications, documentation, research, development or related information, computer systems, employees, and any results or compilations of the foregoing. Confidential
Information does not include information that is (a) made public by the disclosing party, (b) generally available to the public other than by a breach of this Agreement by recipient, its employees, agents or contractors, and/or
(c) rightfully received from a third person having the legal right to disclose the Confidential Information free of any obligation of confidence. 
 1.3 Effective Date. Effective Date means November 22, 2006. 
 1.4 Equipment.
Equipment means, collectively, all office equipment, furniture and fixtures, telephones and other telecommunications devices, photocopiers and office mail services, files, records and data storage devices (whether manual or electronic media),
computer hardware and software and systems support, operations and instructional manuals, and all other books and records with respect thereto which, as the context requires, are now or hereafter owned or acquired by GMACM and subleased by it to the
Bank, and which are to be furnished to the Bank under this Agreement in fulfillment of the purposes hereof. 
 1.5 Facilities.
Facilities means, collectively, those facilities now leased and maintained by GMACM and particularly described in Workplace Services section of Exhibit A attached hereto, and which are to be utilized in part by GMAC Bank; and any other
locations hereafter established for such purposes in accordance with the terms of this Agreement. 
 1.6 FDIC. FDIC means the Federal
Deposit Insurance Corporation. 
 1.7 Services. Services means, collectively, and as the context requires, the administrative and
other services to be provided by GMACM for the benefit of the Bank, more particularly described in Exhibit A hereto. 
 2.
Engagement. 
 2.1 The Bank hereby engages GMACM, on a sole and exclusive basis, to provide the corporate services and facilities
described in Exhibit A to this Agreement. GMACM hereby agrees to provide the corporate services and facilities to or for the benefit of the Bank as described in this Agreement. 
 2.2 Subject to the provisions of this Agreement, the Bank hereby grants GMACM the exclusive power and authority for GMACM to carry out all of its duties
and obligations under this Agreement, as the agent and representative of the Bank. Any person dealing with GMACM shall be entitled to rely upon any action taken by GMACM, as an agent and representative of the Bank in accordance with this Agreement
and the Bank shall be bound thereby. 
 2.3 In the performance of its services hereunder, GMACM shall utilize such of its own employees,
consultants, contractors, equipment, supplies, and office facilities as GMACM, in its sole discretion, shall determine necessary or advisable for the proper performance of such services. 
 3. Rights and Powers of the Bank. During the term of this Agreement or any renewal thereof, the Bank shall have the right and power to:

 3.1 Establish rules, practices and procedures for the conduct of its business, solicitation and service of its clients and the types and
amounts of services to be rendered by it; and 
  

 1 

 3.2 Require GMACM to take appropriate measures to select, supervise and monitor the personnel performing
the services 
 4. Representations and Warranties of GMACM. GMACM represents and warrants to the Bank, as of the Effective Date that:

 4.1 Organization. GMACM is a limited liability company duly organized, validly existing, and in good standing under the laws of the
State of Delaware. 
 4.2 Corporate Power. GMACM has all requisite corporate power, authority, and capacity to enter into this
Agreement and to perform the obligations required of it hereunder. 
 4.3 Authorization; No Conflicts. The execution and performance
of this Agreement by GMACM, its compliance with the terms hereof, and the consummation of the transactions contemplated have been authorized by all requisite corporate action, consented to by all appropriate parties, will not violate any provision
of law applicable to it and will not conflict with the terms or provisions of its Articles of Incorporation or By-Laws, or any other instrument relating to the conduct of its business or the ownership of its property, or any other agreement to which
it is a party or by which it is bound. 
 4.4 No Litigation, etc. There is no litigation, proceeding, or governmental investigation
pending or, to its knowledge, threatened, or any order, injunction, or decree outstanding, against or relating to it, which could have a material adverse effect upon ability of GMACM to perform its obligations under this Agreement, nor does it know
of any basis for any such litigation, proceeding, or governmental investigation. 
 4.5 No Misrepresentation. No representation,
warranty or statement made by it in this Agreement or in any document referred to herein or in any exhibit, schedule, statement or certificate hereafter furnished pursuant to this Agreement or in connection with the transactions between the Bank and
GMACM provided for in this Agreement, contains or will contain any untrue statement of a material fact or omits or will omit to state a material fact necessary to make the statements contained herein or therein not misleading. 
 4.6 Arms Length Terms. The terms of this Agreement are no less favorable to Bank than those that would be offered by GMACM to, or would apply to,
a third party that is not affiliated with GMACM. 
 5. Representations and Warranties of the Bank. The Bank represents and warrants to
GMACM, as of the Effective Date that: 
 5.1 Organization. The Bank is an industrial bank duly organized, validly existing and in good
standing under the laws of the State of Utah. 
 5.2 FDIC Insurance. The FDIC insures the Bank’s deposits. 
  

 2 

 5.3 Receivership, etc. The Bank is not in receivership, conservatorship or liquidation.

 5.4 Corporate Power. The Bank has all requisite power, authority and capacity to enter into this Agreement and to perform the
obligations required of it hereunder. 
 5.5 Authorization; No Conflict. The execution and performance of this Agreement by the Bank,
its compliance with the terms hereof and the consummation of the transactions contemplated have been authorized by all requisite corporate action, consented to by all appropriate parties, will not violate any provision of law applicable to it and
will not conflict with the terms or provisions of its Articles of Incorporation or By-Laws, or any other instrument relating to the conduct of its business or the ownership of its property, or any other agreement to which it is a party or by which
it is bound. 
 5.6 No Litigation, etc. There is no litigation, proceeding or governmental investigation pending or, to its knowledge,
threatened, or any order, injunction or decree outstanding, against or relating to the Bank, which could have a material adverse effect upon the performance of the Bank’s obligations under this Agreement, nor does it know of any basis for any
such litigation, proceeding, or governmental investigation. 
 5.7 No Misrepresentation. No representation, warranty or statement made
by the Bank in this Agreement, or in any document referred to herein or in any exhibit, schedule, statement or certificate hereafter furnished pursuant to this Agreement, or in connection with the transactions between the Bank and GMACM provided for
in this Agreement, contains or will contain any untrue statement of a material fact or omits or will omit to state a material fact necessary to make the statements contained herein or therein not misleading. 
 6. Continuing Obligations of GMACM. During the term of this Agreement GMACM shall have the following continuing obligations in addition to those
described elsewhere in this Agreement. 
 6.1 Representations and Warranties. During the term of this Agreement, GMACM shall promptly
notify Bank of any state of facts which causes, or which may reasonably cause any of the representations and warranties contained in Section 4 of this Agreement to cease to remain true, complete, and correct in any material respect. 

6.2 Delivery of Facilities and Services. GMACM shall provide and maintain, at its sole cost and expense (except as otherwise specifically
provided herein), to and for the benefit of the Bank, the Facilities and Services as hereinafter provided. To that end, and by way of elaboration, and not by way of limitation, GMACM shall provide the following: 
 6.2.1 Facilities. GMACM shall deliver and maintain Facilities for the Bank, for the term of this Agreement, generally upon the terms and
conditions contained in the Workplace Services section of Schedule of Services to be performed by GMACM document attached hereto and incorporated herein by reference as Exhibit A. 
 6.2.2 Services. GMACM shall provide the Services to the Bank in a timely and professional manner, so as to permit the Bank to fully comply with
all Applicable Requirements. GMACM has all rights necessary to provide the Services. If the Bank shall request GMACM to perform Services of a type not provided for in Exhibit A hereto or at a level or in a quantity which materially exceeds
the level or quantity of services provided as of the Effective Date, then the parties shall negotiate in good faith to reach agreement on the terms of the provision of and pricing for such services. 
  

 3 

 6.3 Information and Reports; Cooperation in Audits, Reviews and Inspections. GMACM shall prepare
and deliver to the Bank, regularly and on a timely basis, such information and reports as the Bank shall reasonably request or require from time to time regarding any and all aspects of the Services. GMACM shall cooperate with the Bank and its
accountants, auditors, fidelity and deposit insurance underwriters, and federal and state regulators and other similar parties in conducting such audits, reviews and inspections of the Services as the Bank and such parties shall reasonably require
from time to time. 
 6.4 No Assignment or Delegation. The obligations of GMACM under this Agreement, for the provision of the
Facilities and Services, are neither assignable nor delegable except (a) by operation of law or (b) with the written consent of the parties. Any action by GMACM in derogation of this provision shall be void and ineffective and, at the
election of the Bank, shall constitute an event of default by GMACM hereunder. 
 7. Continuing Obligations of the Bank. During the
term of this Agreement the Bank shall have the following continuing obligations in addition to those described elsewhere in this Agreement. 
 7.1 Representations and Warranties. The Bank shall promptly notify GMACM of any state of facts which causes, or which may reasonably cause any of the representations and warranties contained in Section 5 of this Agreement to
cease to remain true, complete, and correct in any material respect. 
 8. Insurance. 
 8.1 Insurance. At GMACM’s election, and in its sole, absolute discretion, in accordance with GMAC Risk Management guidelines GMACM will either
(a) obtain from an independent insurance company, and maintain in full force and effect, financial institution bond or equivalent insurance covering loss resulting from employee dishonesty; errors and omissions insurance covering claims
resulting from breach of this Agreement by GMACM or wrongful acts committed in performing its obligations under this Agreement (collectively, “Loss Events”); or (b) self-insure losses resulting from any Loss Event. 
 8.2 Insurance Company and Policy Requirements. With respect to insurance provided through one or more independent insurance companies, Loss Events
coverage must satisfy Applicable Requirements, as disclosed or reported to GMACM by the Bank, with respect to limitations on liability, deductibles, and insurance company qualifications. Insurance must be in accordance with GMAC Risk Management
guidelines. Upon the Bank’s request, GMACM will provide the Bank with copies of the insurance policy or certificate of insuran 
 9.
Indemnification. 
 9.1 By GMACM. To the maximum extent permitted by law, GMACM shall and does hereby indemnify the Bank, and
agrees to save it harmless and defend it from and against any and all claims, actions, damages, liabilities, and reasonable expenses (including reasonable attorneys’ and other professional fees) judgments, settlement payments, and fines paid,
incurred or suffered by the Bank: 
 9.1.1 in connection with loss of life or personal injury, or damage to property or to the environment,
suffered by third parties, and arising from or out of the occupancy or use by the Bank of the Facilities or any part thereof, and occasioned wholly or in part by any act or omission of GMACM, its officers, agents, contractors, employees or invitees;

  

 4 

 9.2.2 in connection with loss of life or personal injury, or damage to property or to the environment,
suffered by third parties, or in connection with any accident, injury or damages whatever in, at or upon the Facilities, and arising from or out of any condition created in or about the Facilities during the term of this Agreement; 
 9.1.3 in connection with any material breach or default by GMACM with respect to any of the representations and warranties of GMACM to the Bank under
this Agreement 
 9.2 By Bank. To the maximum extent permitted by law, Bank shall and does hereby indemnify GMACM, and agrees to save
it harmless and defend it from and against any and all claims, actions, damages, liabilities, and reasonable expenses (including reasonable attorneys’ and other professional fees) judgments, settlement payments, and fines paid, incurred or
suffered by the GMACM: 
 9.2.1 in connection with any material breach or default by Bank with respect to any of the representations and
warranties of Bank to the GMACM under this Agreement 
 9.3 Survival of Indemnities. The Bank’s and GMACM’s obligations
pursuant to Subsection 9.1 and 9.2 shall survive any termination of this Agreement with respect to any act, omission or occurrence which took place prior to such termination. 
 9.4 The indemnifying party (“Indemnitor”) will defend the indemnified party (“Indemnitee”) against such claims at Indemnitor’s
sole expense and pay all court awarded damages relating to such claims. The Indemnitee agrees to notify the Indemnitor in a timely manner in writing of the claim, and grant Indemnitor the right to control the defense and disposition of such claims
provided that no settlement requiring any financial payment from Indemnitee or admission of liability by Indemnitee shall be made without Indemnitee’s prior written approval. 
 10. Compensation for Services and Facilities; Reimbursement. 
 10.1 The compensation to be paid by the Bank to GMACM for the Services provided by GMACM hereunder and the Bank’s use of the Facilities shall be as set forth in Exhibit A hereto. 
 10.2 Remuneration for services provided by GMACM will be billed monthly, and should be satisfied
by the Bank no later than the 15th day of the month following for services rendered during such period. 
 10.3 The parties acknowledge and agree that except as otherwise specifically provided in this Agreement (including, without limitation, Exhibit A
hereto), all costs, fees and expenses directly and actually incurred by either party in the performance of its obligations under this Agreement shall be borne by such party and the other party shall have no responsibility therefor. 
 10.4 If an invoice for services rendered to or on behalf of the Bank by a non-affiliated third party is received by the Bank, the Bank shall approve such
invoice and forward it to GMACM for payment as part of its Accounts Payable processing. If an invoice for services rendered to the Bank or on behalf of the Bank by a non-affiliated third party is received by GMACM, GMACM shall forward such invoice
to the Bank for approval and payment as part of its accounts payable processing. 
 10.5 Designated officers of the Bank and GMACM will agree
on the timing and methods of reporting, reconciliation and appropriate journal entries to enable accurate and timely financial reporting for both Bank regulatory and GMACM reporting activities. 
  

 5 

 11. Term and Termination. 
 11.1 Initial Term. The initial term of this Agreement (the “Initial Term”) shall commence on the Effective Date and shall end on the last
day of the 12th full calendar month thereafter. The schedule of Services to be performed by GMACM, (Exhibit A) attached and respective pricing shall be reviewed at the end of each calendar year within the term of the agreement by the
officers of the Bank and GMACM to ensure compliance with the requirements of Sections 23B of the Federal Reserve Act. Exhibit A will be modified as necessary and incorporated by reference to the agreement. 
 11.2 Annual Renewal. Following the conclusion of the Initial Term, this Agreement shall be renewed automatically for successive periods of twelve
full calendar months each, subject to the right of either party to terminate this Agreement, as provided in Section 11.3. 
 11.3
Termination. 
 11.3.1 Either party may terminate this Agreement, without cause, by tendering notice to the other not later than six
(6) calendar months prior to the date proposed for termination, which termination date shall be no earlier than the conclusion of the Initial Term. 
 11.3.2 In the event of any default by either GMACM or the Bank in its obligations under this Agreement which default is not cured in all material respects within thirty (30) days after written notice thereof,
specifying the precise nature of the alleged default, is given to the defaulting party, then the non-defaulting party may terminate this Agreement effective 90 days after written notice to the defaulting party; provided, however, that if such
default could not reasonably have been cured within such thirty (30) day period, the defaulting party shall not be deemed in default hereunder if, within such notice period, it commences to cure and diligently proceeds to accomplish the same
within a reasonable period of time thereafter. 
 11.3.3 If FDIC or the Utah Department of Financial Institutions requires the Bank to
terminate its obligations under this Agreement, then this Agreement shall terminate as of the effective date of such termination. 
 12.
Review of this Agreement. 
 If, at any time during the term of this Agreement, GMACM or Bank believes that the compensation terms
provided in this Agreement are less favorable to GMACM or Bank than it could obtain from an independent third party or parties, GMACM or Bank may give written notice thereof (a “Compensation Notice”) to the other party, and GMACM and Bank
shall promptly enter into good faith negotiations for the purpose of establishing a mutually agreeable adjustment to the compensation to be paid by Bank to GMACM for the Services provided by GMACM hereunder. Any such Compensation Notice by GMACM or
Bank shall be accompanied by information which supports it’s belief that the then-current compensation terms are less favorable to it than could be obtained from a third party or parties. In the event that Bank and GMACM are unable to mutually
agree upon the adjustment, if any, which should be made to the compensation provided for in this Agreement on or prior to the date (the “Adjustment Cut-Off Date”) which is ninety (90) days after GMACM or Bank gives the Compensation
Notice, then GMACM or Bank may thereafter terminate this Agreement, without penalty, by giving written notice thereof to the other party within ten (10) days after the Adjustment Cut-Off Date, which termination becomes effective sixty
(60) days after the Adjustment Cut-Off Date. 
  

 6 

 13. Compliance with FRA Sections 23A and 23B. The parties understand and acknowledge that certain
transactions between Bank and its non-bank affiliates are subject to Federal Reserve Act Section 23A, and intend for this Agreement to comply therewith. The parties understand and expressly acknowledge that this Agreement is subject to the
market terms requirement of Federal Reserve Act Section 23B. Accordingly, if, at any time, the Bank should determine, in good faith, that any of the terms or conditions of this Agreement cease to be terms or conditions that the Bank would offer
to an unaffiliated third party in good faith, then the parties will modify this Agreement as necessary to comply with such standard. 
 14.
Miscellaneous. 
 14.1 Unenforceability. If any provision herein in any way contravenes the law of any state or other political
entity where this Agreement is to be performed or is determined to be void, illegal, or unenforceable under applicable law, all other provisions of this Agreement continue in full force and effect. Bank and GMACM are, in this event, obligated to
replace the void, illegal or unenforceable provision with a valid, legal, and enforceable provision that corresponds as far as possible to the spirit and purpose of the void, illegal or unenforceable provision. 
 14.2 Entire Agreement. This Agreement embodies the entire agreement between the parties as to the subject matter of the Agreement, and supersedes
all prior agreements and understandings relating to the subject matter of the Agreement. 
 14.3 Amendments. Any change, modification
or waiver of in the terms of this Agreement shall be binding only if in writing and signed by duly authorized representatives of both parties. 
 14.4 No Assignment. This Agreement is not assignable except (a) by operation of law or (b) with the written consent of the parties. Upon any assignment by GMACM or the Bank permitted under this Agreement, all rights of
GMACM and the Bank, respectively, hereunder shall inure to the benefit of the assignee. 
 14.5 Confidentiality. Except as permitted
by this Agreement or by other written agreements between the parties, no party shall disclose Confidential Information to a third party or use any Confidential Information for the benefit of itself, its parent company, its or their parents,
subsidiaries, agents, affiliates, or any other person or entity whatsoever. Except as required in the performance by a party of its obligations under this Agreement, such party shall not reproduce or disclose to any person, firm or entity, excluding
affiliates of such party, any Confidential Information. The parties acknowledge that any disclosure of Confidential Information to bank examiners, state or federal regulators or the Agencies, to such party auditors and/or to other parties in the
course of compelled disclosure during litigation, shall not be a violation of this Section. If and to the extent Confidential Information consists of information related to discloser’s customers, including without limitation any “nonpublic
personal information” as defined under the Gramm-Leach-Bliley Act of 1999 (Public Law 106-102, 113 Stat. 1138), as amended from time to time (the “GLB Act”) and regulations promulgated thereunder in any form, whether or not owned or
developed by the discloser (collectively “Nonpublic Personal Information”), the requirements set forth in Exhibit B to this Agreement, attached hereto and incorporated herewith, shall apply to such Nonpublic Personal Information. In the
event of a conflict between the provisions set forth in Exhibit B and those set forth herein, the provisions set forth in Exhibit B shall control for such Nonpublic Personal Information. The provisions of this section shall survive termination or
expiration of the Agreement. 
  

 7 

 14.6 Cooperation. To the extent possible, the parties hereto shall cooperate and assist each
other, as requested, in carrying out the other’s covenants, agreements, duties, and responsibilities under this Agreement and in connection therewith shall execute and deliver all such documents and instruments as shall be necessary and
appropriate in the furtherance thereof. 
 14.7 Notices. All notices and other communications required or permitted under this
Agreement shall be in writing and given to a party at its address or facsimile number set forth below or such other address or facsimile number as the party may hereafter specify for that purpose by notice to the other party. Each notice shall, for
all purposes, be deemed to be given and received (a) if given by facsimile, when the facsimile is transmitted to compatible equipment in the possession of the recipient and confirmation of complete receipt is received by the sending party
during normal business hours or on the next business day if not confirmed during normal business hours, (b) if hand delivered to a party against a receipted copy, when the copy is receipted, (c) if given by a nationally recognized and
reputable overnight delivery service, the day on which the notice is actually received by the party, or (d) if given by certified mail, return receipt requested, postage prepaid, two (2) business days after it is posted with the United
States Postal Service: 
 If to GMACM: then to the attention of President, GMAC Mortgage, LLC , 100 Witmer Road, Horsham, Pennsylvania
19044-0963, facsimile no.: (215) 682-1515; with a courtesy copy to GMACM’s General Counsel, at the same address; and. 
 If to the
Bank, then to the attention of President, GMAC Bank, 6985 Union Park Center, Suite 435, Midvale, Utah 84047, facsimile no. (801)-790-5062, with a courtesy copy to the Bank’s General Counsel at the same address and facsimile number. 

If a notice is tendered pursuant to the provisions of this Agreement and is refused by the intended recipient thereof, the notice shall nonetheless be
considered to have been given and shall be effective as of the date herein provided. The contrary notwithstanding, any notice given to a party in a manner other than that provided in this Agreement which is actually received by the party, shall be
effective with respect to the party on receipt of the notice. 
 14.8 Counterparts. This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument. 
 14.9
Applicable Laws. The construction of this Agreement and the rights, remedies, and obligations arising by, under, through, or on account of it shall be governed by the laws of the United States of America and, where applicable, the State of
Utah. 
 14.10 No Waiver. Any forbearance, delay, or failure by either party in enforcing its rights under this Agreement does not
constitute a waiver of such rights. 
 14.11 Third Party Beneficiaries. This Agreement is intended for the benefit of the parties
hereto only. There shall be no third party beneficiaries hereof. 
 14.12 Relationship of Parties. GMACM and the Bank understand and
agree that this Agreement is intended to establish and set forth the terms of an arms-length business relationship between the parties which is at least as favorable to the Bank as would be likely to exist between unaffiliated parties. Nothing
contained in the Agreement shall be construed as creating a joint venture, association, partnership, franchise or other form of business or relationship; and nothing contained in this Agreement shall be construed as making a party hereto liable for
the debts or obligations of the other party, except only as expressly provided herein. 
  

 8 

 14.13 Survival. The provisions hereof, to the extent expressly so stated, but only to such extent,
shall survive any termination or expiration of this Agreement. 
 14.14 Exhibits. All exhibits and schedules attached hereto or
referred to in this Agreement are incorporated herein as though set forth herein in full. 
 14.15 Waiver of Trial by Jury. After
consultation with their respective legal counsel, the Bank and GMAC each knowingly and voluntarily waive trial by jury in any action or proceeding to which the Bank or GMACM may be parties, arising out of or in any way pertaining to this Agreement.

 IN WITNESS WHEREOF, the parties have executed this Agreement in two counterparts by their duly authorized representatives the day first
above written. 
  

							
	WITNESS/ATTEST:	 		 	GMACM:
			
		 		 	GMAC MORTGAGE, LLC,
				
	  
	 		 	By:	 	 /s/ Kenneth W. Blackburn

		 		 	Title:	 	SVP – Finance/Admin.
			
	WITNESS/ATTEST:	 		 	THE BANK:
			
		 		 	GMAC BANK
				
	  
	 		 	By:	 	 /s/ Robert E. Groody (seal)

		 		 	Title:	 	Asst. Secretary

  

 9 

 Exhibit A 
 SCHEDULE OF SERVICES AND FACILITIES TO BE PROVIDED BY GMACM 
 Table of Contents 
  

					
	(1)	  	Human Resources/Payroll	  	1
			
	(2)	  	Information Technology	  	2
			
	(3)	  	Finance/General	  	5
			
	(4)	  	Treasury	  	7
			
	(5)	  	Capital Markets	  	8
			
	(6)	  	Quality Control- Credit	  	9
			
	(7)	  	Quality Control – Compliance	  	11
			
	(8)	  	Strategic Sourcing & Workplace Services	  	13
			
	(9)	  	Legal	  	15
			
	(10)	  	Risk Assessment & Assurance	  	16
			
	(11)	  	Credit Policy	  	18

  

 10 

 Exhibit A 
 SCHEDULE OF SERVICES AND FACILITIES TO BE PROVIDED BY GMACM 
 GMACM shall be responsible for providing the
following Services to GMAC Bank: 
  

	(1)	Human Resources/Payroll 

 (A) Provide
and/or facilitate payroll services for GMAC Bank, including maintenance of human resources and payroll systems, payroll processing, transmission of payroll interface file to accounting, payroll tax withholding and remittance, W-2 processing and
filing; 
 (B) In connection with the employees referred to in clause (A) above, prepare and file, or cause to be prepared and filed, all
federal, state and local payroll and wage tax returns and such reports and documents, make such payments and perform all other acts, as may be necessary or proper to comply with the terms and conditions of the Social Security, unemployment,
workers’ compensation and all other applicable laws, ordinances and regulations of each jurisdiction in which they may be employed, except that the Bank will be responsible for filing all appropriate EEO-1 reports regarding the employees
of GMAC Bank, and GMACM agrees to provide any necessary information from its payroll system to assist with said reports; 
 (C) Administer all
benefits provided to employees and provide other human resources services, including, without limitation, administering and approving any compensation or benefit payments, establishing and administering personnel policies, providing employee
relations services, providing training services; and 
 (D) Provide staffing resources to attract, interview and hire new employees of GMAC
Bank, including, without limitation, approving new employees’ compensation. 
  

	•	 	 PRICING TERMS: 

  

	 	1.	Services are priced on a pro rata full time equivalent (“FTE”) basis. The Bank FTE count is divided by the enterprise FTE count then multiplied by the applicable direct
and certain indirect expenses of the HR department. The resulting amount is then marked-up by 10% to obtain the final administrative services charge to the Bank. 

  

	 	2.	All third party costs of authorized goods and services are passed through directly to the Bank without mark-up. 

  

 11 

	(2)	Information Technology. 

 A. Provide internal information technology services to GMAC Bank necessary for the operation of its business and, in connection therewith, purchase and maintain computer hardware, software, databases and all computer networks necessary to
permit GMAC Bank to conduct its activities in a professional manner and service its clients and others with whom it may deal. GMACM represents and warrants to GMAC Bank that all of the data and other information obtained by GMAC Bank from its
clients or others with whom it deals shall be held in strict trust and confidence and shall only be accessible by persons engaged in the operation of GMAC Bank’s business, unless otherwise specifically consented to in writing by GMAC Bank.
GMACM acknowledges that a high level of confidentiality is necessary in order for GMAC Bank to compete effectively for clients and to have its reports acceptable to financial institutions and others for whom they are intended. GMACM will, therefore,
secure such information and data within GMAC Bank’s information system so that it will not be accessible by unauthorized persons. 
 B.
GMAC BANK INFORMATION TECHNOLOGY INFRASTRUCTURE OPERATIONS SERVICE AGREEMENT 
 GMAC Bank IT infrastructure operations are governed by a
specific service agreement. 
 See attachment II for detailed terms and conditions. 
  

 12 

 C. Provide services of a qualified Chief Information Officer (“CIO”) and necessary
support staffing to the Bank to serve as part of senior management, reporting directly to the President with matrix reporting roles within the GMACM/GMAC Residential IT organization. The CIO is responsible for bridging business needs and information
technology, including working with the business to define their needs and provide cost-effective solutions. The CIO’s responsibilities include but are not limited to the following : 
 1) Providing strategic information technology direction and solutions to business partners in support of revenue generation, diversification, retention,
and key bank programs and goals. 
 2) Working closely with the business leadership to define long term information technology vision.

 3) Developing a comprehensive strategy for management information needs, including new systems solutions or major improvements to existing
application systems, and related hardware acquisition and integration. 
 4) Directing all IT related strategic and tactical planning and
systems implementation activities associated with the business. 
 5) Establishing, monitoring and enforcing policies and procedure direction,
technical standards, methodologies, and priorities. 
 6) Working with GMACR finance and senior GMACR managers to develop appropriate cost
allocations models, IT software development budgets, and cost reductions. 
 7) Managing IT vendor relationships. 
 8) Managing, planning and implementing applications development efforts including new and legacy systems, enhancements and maintenance. 
 9) Overseeing business requirement analysis and implementation, managing priorities, and ensuring standards of excellence and user satisfaction.

 10) Providing cutting edge and relevant technology expertise for business development purposes to ensure a competitive edge. 
 11) Providing strategic and tactical planning, development, evaluation, and coordination of the information technology applications 
  

 13 

 D. Information Security Program and Policy. 
 See Attachments III for complete Information Security Program and Policy 
  

	•	 	 IT PRICING TERMS : 

 IT Administrative Services
invoice will be prepared on a monthly basis reflecting services delivered to the Bank from IT detailed in the above service level agreement elements in addition to specific depreciation related to pertinent hardware, software licenses and software
development as illustrated below. 
  

					
	 Area
	  	 Service
	  	 Cost Basis

	 Operations
  
 Architecture & Design
  
 Business
Office
  
 Project Management
	  	System Admin, Data Cr Ops, Call Center / Telephony Engineering, Security Engineering, Client Server / CTI Engineering, Application helpdesk, PC helpdesk, Data Security, PC desk side support,
Telephone desk side support.	  	  
  
 Actual
cost center expenses derived from monthly services delivered.
  

	Application Support & Enhancements - Smartstream	  	One dedicated Resource for Support and Enhancement of Smartstream.	  	Actual cost center expenses derived from monthly services delivered.
	 GMACR IT
 Administration **
	  	Client Relationship/Project Mgmt, Project Office Admin, IT Security, Architecture & Design, Infrastructure Operations.	  	Based upon actual expenses – derived from % of total personnel time allocated.
	Depreciation	  	Wholesale Technology HW/SW/SW Dev Depreciation	  	Actual monthly P & L amortization expenses as derived from fixed asset ledger for identified assets.

  

 14 

	(3)	Finance/General.  

 Maintain appropriate
records of all GMAC Bank activities hereunder and make such records available for inspection by the Bank, by counsel, regulators, auditors and authorized agents of GMAC Bank, upon prior written notice at any time during normal business hours.
Consult with GMAC Bank and furnish advice and recommendations with respect to Generally Accepted Accounting Principles/Financial Reporting issues. 
 (A) Accounting Information Systems (AIS). Daily monitoring of transaction feeds to General Ledger system. General Ledger system use, maintenance and user support. Ad hoc report preparation and testing as requested by GMAC
Bank. 
 (B) Accounts Payable. Pay all authorized bills and charges incurred by GMAC Bank in the operation of its business,
Invoice imaging and retrieval, 1099 processing, positive pay file procedures, vendor file maintenance and customer service related to all. 
 (C) Default. Preparation of OTS Schedules VA and PD quarterly, classification of assets, delinquency reporting, adequacy of loan loss reserves, other analysis and reporting as requested. Provide support for regulatory
examinations and Audits. Provide support to GMAC Bank officers and staff for financial forecasting of credit loss and delinquency trends. 
 (D) Enterprise Reporting Accounting. Preparation of reconciliation for the following products in accordance with generally accepted accounting principles: Home equity Loans, Home Equity Lines, Home Equity Purchase Premium
general accounts and Accrued Interest Receivable. Research and clearing of reconciliation items via journal entry. 
 (E) Fixed
Assets. Load Fixed Assets to the system, perform Fixed Asset Reporting and monthly file maintenance and processing of journal entries. 
 (F) Lending Accounting. In accordance with generally accepted accounting principles, provide daily processing of loans purchased and sold by GMAC Bank as well as preparation of all necessary journal entries to record these
transactions. Identification of loans on Bank’s balance sheet for elimination entries. Preparation of journal entries to record loan activity not related to sales or purchases. 
 (G) Tax. Prepare for execution, cause to be filed and pay such income, franchise, personal property or other tax returns and filings of GMAC
Bank as shall be required to be filed by applicable law and/or as governed by agreements with affiliates. Provide tax planning advice where applicable and prepare tax accrual information as necessary to satisfy quarterly and annual estimated
payments. 
 PRICING TERMS : 
  

	 	(A)	Accounting AIS. Daily monitoring of transaction feeds, Smartstream system use, maintenance and user support will be based on a monthly charge of $3,850.00. Ad hoc
reporting preparation and testing and other consulting services as required will be billed at an hourly rate of $50. This rate includes salaries of varying staff levels providing services, plus benefits @ 30% divided by 2,080. The rate will be
multiplied by the hours per month worked on behalf of GMAC Bank. 

  

 15 

	 	(B)	Accounts Payable. Services are priced on a per invoice charge of $3.25/invoice. This amount is marked up by 10% to obtain the final cost of $3.58 per invoice.

  

	 	(C)	Default. Charges will be assessed for services provided based on an hourly charge of $50. This rate includes salaries of varying staff levels providing services, plus
benefits @ 30% divided by 2,080. The rate will be multiplied by the hours per month worked on behalf of GMAC Bank. 

  

	 	(D)	Enterprise Reporting Accounting. Charges will be assessed for services provided based on an hourly charge of $50. This rate includes salaries of varying staff levels
providing services, plus benefits @ 30% divided by 2,080. The rate will be multiplied by the hours per month worked on behalf of GMAC Bank. 

  

	 	(E)	Fixed Assets. Charges will be assessed for services provided based on an hourly charge of $50. This rate includes salaries of varying staff levels providing services,
plus benefits @ 30% divided by 2,080. The rate will be multiplied by the hours per month worked on behalf of GMAC Bank. 

  

	 	(F)	Lending Accounting. Charges will be assessed for services provided based on an hourly charge of $50. This rate includes salaries of varying staff levels providing
services, plus benefits @ 30% divided by 2,080. The rate will be multiplied by the hours per month worked on behalf of GMAC Bank. 

  

	 	(G)	Tax. Charges will be assessed for services provided based on an hourly charge of $50. This rate includes salaries of varying staff levels providing services, plus
benefits @ 30% divided by 2,080. The rate will be multiplied by the hours per month worked on behalf of GMAC Bank. PWC or other applicable professional fees will be passed through to the Bank without mark-up. 

  

 16 

 (4) Treasury. 
 Provide daily cash and treasury management services as directed by GMAC Bank Treasurer, including daily reserve calculations, loan funding and wire activity as required by GMAC Bank in the operation of its business;
Accurately record and report the cash position and results of GMAC Bank to Bank management. Provide short, medium and long term cash forecasting for three-year business model, as required by GMAC Bank ALCO. Provide necessary information required to
complete quarterly thrift financial report. Assist/advise in interest rate risk analysis as required by OTS TB 13A; assist in analyzing results with Bank Treasury to ensure compliance with GMAC Bank’s Asset/Liability Committee guidelines.

  

	•	 	 PRICING TERMS : 

  

	 	1)	Third-party direct expenses related to GMACB Treasury activities, including but not limited to, funding and cash management activities, will be passed directly to GMAC Bank cost
centers without mark-up. 

  

	 	2)	Refer to Attachment I, Treasury catalog of services for pricing terms. 

  

 17 

 (5) Capital Markets. 
  

	 	(A)	Where requested by GMAC Bank, assist in the development and introduction of new loan products/programs; 

  

	 	(B)	At the direction of GMAC Bank, execute trades into the secondary market, maintain relations with brokerage firms, investment bankers, government agencies and all other customer
relationships as required; 

  

	 	(C)	At the direction of GMAC Bank (which direction shall be given within a reasonable timeframe), negotiate terms for sale/purchase of mortgage loans on behalf of GMAC Bank with
investors, correspondents and/or brokers, as applicable; 

  

	 	(D)	Pursuant to GMAC Bank’s risk management policies, advise GMAC Bank as to the execution of hedging agreements; monitor and manage the market risk exposure associated with
decline in interest rates and “fallout” risk associated with GMAC Bank’s mortgage loan programs mutually agreed upon between GMAC Bank and GMAC Mortgage; 

  

	 	(E)	At GMAC’s Bank’s direction (which direction shall be given within a reasonable timeframe to meet bond Market Association (BMA) deadlines), create Agency pools using best
execution model and deliver pools and settle pools according to BMA calendar; 

  

	 	(F)	Develop and distribute pool/transaction funding detail, sales reports and wire advises to Finance to record transactions. 

  

	 	(G)	GMAC Mortgage to sell and deliver non-conforming loans on behalf of GMAC Bank (e.g. CRA, home equity) to third-party custodian or whole loan investor. 

  

	 	(H)	Obtain market price quotation for Home Equity securitizations from investment bankers/dealers to support compliance with 23B within thirty (30) days of trade execution.

 PRICING TERMS: 
  

	 	1.	Fees for services performed by Capital Markets staffs, at the direction of GMAC Bank officers will vary from period to period. Cost will be based on the salaries of the varying
staff levels providing the service, benefits at 30%, occupancy and other direct expenses. The total of these expenses will be marked up by 10% and divided by 2080 in order to arrive at an hourly rate. 

  

	 	2.	Third-party direct expenses related to GMACB securitization activities, including but not limited to, Investment Banking and legal activities, will be passed directly to GMAC Bank
cost centers without mark-up 

 (6) Quality Control- Credit 
 On a monthly basis Quality Control selects a sample of loans to audit from the total population of funded loans from the previous month for each
origination channel. Agency guidelines require a formal post-closing Quality Control process and are satisfied with either a random 10% or a statistical sampling methodology. GMAC Mortgage Quality Control employs a statistical sampling model that
provides a 95% confidence level that findings inferred to the overall population are accurate to a 2% margin of error over a 12-month period. In addition to the statistical sample, Quality Control makes additional targeted discretionary loan
selections to address identified trends or other high risk areas. Quality Control will include a targeted discretionary sample of loans sold to GMAC bank within the overall sample of loans for each origination channel. 
  

 18 

 Technology - Quality Control employs an audit software application to sample loans, record and track findings, and report
audit results. Cogent Economics Audit Software, marketed by Cogent Economics. meets the requirements for statistical sampling. 
 Audit Procedures - Closed
loan post-funding review- performed by Quality Control tests each audited file for compliance with investor and company loan programs, underwriting guidelines and policies and procedures as well as fraud detection. Pre-funded review- performed by
Quality Control tests the above.on a targeted selection of loans prior to funding. Cogent software records, tracks, and reports audit results. 
 Audit
Exception Follow Up - On a weekly basis, Quality Control reports significant audit findings to the appropriate origination channels for feedback and follow up. All business units typically have 30 days to respond (or until end of audit period which
is generally 20 business days) to the findings. Once responses are received, they are evaluated with any resolved items being noted. Audit findings with no response after 30 days are considered as concurrence with the findings. 
 Reporting - Quality Control issues monthly management reports to report overall audit results for each origination channel within 60 days of the end of a production
month. Quality Control will prepare a special report for GMAC Bank to report findings from all origination channel audits of loans sold to GMAC Bank. 
 Record Retention - Quality Control maintains audit work papers for two years following the completion of an audit. Management reports are maintained indefinitely. 
  

 19 

 Timing - Pre-funded audits reports will be provided by the
15th of the following month; Quality Control typically conducts post-funded new loan production audits on the following time frame: 
  

							
	 Segment
	  	 Audit Procedure
	  	 Timing
	  	 Time Line

	1	  	Capture funded loan data, analyze funded loan data and select audit samples.	  	3 working days following close of month	  	3rd day
				
	2	  	Order and receive selected loan files from Records Management.	  	4 to 40 working days to receive requested files	  	4th day to start, 45thth day to complete
				
	3	  	Prepare and audit selected loans	  	File audits completed within 45 days of the close of the month. Audit period consists of 20 working days	  	15th day -45th day
				
	4	  	Compile, review and finalize findings including any feedback or response from channel.	  	16th day-55th day	  	55th day
				
	5	  	Prepare final report and distribute to channels and Bank management	  	5 days	  	60th day
				
	6	  	Management response due back to Quality Control	  	30 days	  	90th day

 • PRICING TERMS: 
 Quality Control is prepared to deliver the described services at the following fees: 
  

			
	 Description of Service
	  	 Cost per File

	Loan file audits and reporting	  	$95 per file reviewed*
		
	Appraisal Review on 10% of loans audited with appraisals	  	Actual cost (averages $165 per appraisal review)
		
	Credit reports as needed at the auditor discretion	  	Actual cost (averages $3 per single in-file report)
		
	Early Payment Defaults1	  	$95 per file reviewed *
		
	Repurchase Requests	  	$95 per file reviewed *
		
	Special Investigations	  	Negotiated as required
		
	Special Projects and Reported	  	Negotiated as required
	  

	 	*	The cost per file is determined using a blend of in-house and outsourced audits as well as administration costs. 

	 	1	Early Payment Default Reviews are similar to New Loan Production Reviews except that the Regulatory Compliance segment of the review is replaced with a review of Servicing
Transcripts. 

  

 20 

 (7) Quality Control—Compliance 
 On a monthly basis Compliance Audit & Testing (CAT) selects a sample of loans to audit from the total population of funded loans from the
previous month for each origination channel. CAT employs a statistical sampling model that provides a 95% confidence level that findings inferred to the overall population are accurate to a 2% margin of error over a 12-month period. In addition to
the statistical sample, CAT makes additional targeted discretionary loan selections to address identified trends or other high risk areas. CAT will include a targeted discretionary sample of loans sold to GMAC bank within the overall sample of loans
for each origination channel. 
 Technology - CAT employs an audit software application to sample loans, record and track findings, and report
audit results. Cogent Economics Audit Software, marketed by Cogent Economics, meets the requirements for statistical sampling, result tracking and reporting for loans tested by the US Residential Finance Group located in Horsham, PA. Loans tested,
tracked and reported by the audit team in Minneapolis, MN utilize an MS Access database. 
 Audit Procedures - Closed loan post-funding
review, performed by CAT, includes testing for completeness, accuracy, and validity of the compliance documentation and data and accuracy of information relied upon throughout the transaction of the loan. Processes and controls are tested during
audit period with any identified gaps noted for management response and action plan identification. The Compliance testing processes used to confirm first and second mortgages are in compliance with all federal and state laws and regulations,
including any applicable agency or investor requirements, policies and procedures as well as fraud detection. 
 Audit Exception Follow Up -
On a weekly basis, CAT reports significant audit findings to the appropriate origination channels for feedback and follow up. All business units typically have 30 days to respond (or until end of audit period which is generally 20 business days) to
the findings. Once responses are received, they are evaluated with any resolved items being noted. Audit findings with no response after 30 days are considered as concurrence with the findings. 
 Reporting - CAT issues monthly management reports to report overall audit results for each origination channel within 60 days of the end of a production
month. CAT will prepare a special report for GMAC Bank to report findings from all origination channel audits of loans sold to GMAC Bank. 
 Record Retention - Quality Control maintains audit work papers for a minimum of two years following the completion of an audit. Management reports are maintained indefinitely. 
 Timing - CAT typically conducts post-funded new loan production audits on the following time frame: 
  

							
	 Segment
	  	 Audit Procedure
	  	 Timing
	  	 Time Line
 (respective to loan
close)

	1	  	Capture funded loan data, analyze funded loan data and select audit samples.	  	3 working days following close of month	  	3rd day
				
	2	  	Order and receive selected loan files from Records Management.	  	4 to 20 business days (following loan close) to receive requested files	  	4th - 45th day
				
	3	  	Prepare and audit selected loans	  	Audits completed within 45 days of the close. Audit period consists of approximately 20 business days	  	15th day - 45th day

  

 21 

							
	 4
	  	Compile, review and finalize findings including any feedback or response from channel.	  	16th day - 55th day	  	55th day
				
	 5
	  	Perform root cause analysis. Discuss root cause and preliminary result findings with BURMs.	  	Root cause starts approximately the 16th day – 55th day Allowing a maximum of one week after all final feedback received from the origination channels	  	55th day
				
	 7
	  	Prepare final report and distribute to channels and Bank management	  	60th day; allowing 5 days for report preparation	  	65th day
				
	 8
	  	Management response due back	  	30 days following final report disbursement	  	90th day

  

	 	•	 	 PRICING TERMS: 

 CAT is prepared to
deliver the described services at the following fees: 
  

			
	 Description of Service
	 	 Cost per File

	Loan file audits and reporting	 	$95 per file reviewed*
	High cost test calculator	 	Incorporated into overall cost
	Special Investigations	 	Negotiated as required
	Special Projects and Reported	 	Negotiated as required

  

	*	The cost per file is determined using a blend of in-house and outsourced audits as well as administration costs. 

  

 22 

	(8)	Strategic Sourcing & Procurement; Corporate Real Estate; and Corporate Security Services. 

 Strategic Sourcing & Procurement: 
 Services can be broken out into two distinct process types, Transaction Processing and Competitive Events. Where requested by GMAC Bank, purchase of goods and services, negotiate contracts or licenses, interact with
vendors and others as may be necessary or required by GMAC Bank from time to time, subject, however, to the specific instructions or controls imposed by GMAC Bank. 
 (A) Transaction Processing is the requisitioning, ordering and fulfilling needs for goods and 
 services of a recurring nature,
including items such as PC’s and office supplies. 
 (B) Competitive Events are requests for goods and/or services, which
require extensive effort to prepare business requirements and negotiate contract provisions, including pricing and compliance. Where requested by the Bank, Strategic Sourcing and/or Corporate Real Estate shall negotiatecontracts, leases and other
facility management requirements, deal with vendors, landlords and others as may be necessary or required by the Bank from time to time, or desirable for the conduct of its business, subject, however, to the specific instructions or controls imposed
from time to time by the Bank. 
 Corporate Real Estate: 
 (A) Provide all necessary services for the management of the Bank’s facilities in compliance with the tenant’s obligations under
any leases to which the Bank is a party. 
 (B) Provide oversight to the Bank’s business continuity program, including,
but not limited to: planning, documenting, testing and implementing contingency plans 
 (C) Provide tenant services that
relate to maintaining the office buildings occupied by Bank associates at locations including, but not limited to below. Tenant services include space planning and design, construction management, guard service 24x7, as required by the Bank,
building repair and maintenance, janitorial services, equipment repair and maintenance, and equipment and furniture expense. 
  

			
	 Facility Locations :
	  	4 Walnut
Grove
Drive,
Horsham
PA
		  	100
Witmer
Drive,
Horsham
PA

 (D) Provide on and off-site storage, record retention, record retrieval and imaging
capabilities for GMAC Bank records. Ensure that record retention is in accordance with OTS guidelines. 
 Corporate Security: 
 A. Provide services of a qualified Security Officer (“SO”) and necessary support staffing to the Bank to support senior
management in a matrix reporting role within the GMAC organization. The SO’s responsibilities include but are not limited to the following : 
 •
Investigation services for Suspicious Activity Reporting (“SAR’s”) 

 • Coordination with applicable Federal , State and local law enforcement officials
as necessary. 
 • Direction Definition, maintaining, monitoring, supporting, and measuring the overall effectiveness of
the security program and activities. 
 • Ensure that adequate physical and access control security measures exist to
protect the Bank’s associates and assets. 
 • PRICING TERMS: 
 Strategic Sourcing & Procurement: 
  

	 	1.	Transaction Processing services costs are actual salaries, benefits @30%, a per-head occupancy and telephone allocation and any other direct cost of providing this service. The
aggregation of which will be marked up by 10%. These costs will be charged to the Bank on a pro-rata FTE basis, with the number of Bank FTE’s as the numerator and the number of total enterprise FTE’s as the denominator.

  

	 	2.	Competitive Events costs are actual salaries, benefits @30%, a per-head occupancy and telephone allocation and any other direct costs associated with providing this service. The
aggregation of which will be marked up by 10%. The total costs associated with this service will be divided by the product of the number of all resources involved in Competitive Events and 2,080 hours. The result will be a per-hour charge that will
be applied to the number of hours tracked by Strategic Sourcing & Procurement on Bank-only Competitive Events. 

 Corporate Real
Estate: 
  

	 	1.	Allocation for occupancy services for Horsham PA sites will be charged to GMAC Bank monthly on a per square foot basis at prevailing rates, plus utilities and maintenance services.
This rate will be reviewed for accuracy and reasonableness annually. 

  

	 	2.	All third party costs of authorized goods and services supporting GMAC Bank space requirements are passed through directly to the Bank without mark-up 

 Corporate Security: 
  

	 	3.	For security services, a one-half FTE is assumed to be dedicated to the Bank’s security needs. Annualized annual salary, benefits, and allocations for occupancy and telephone
are added, divided by 12 to arrive at a monthly amount and multiplied by one-half to obtain the final administrative services charge to the Bank. 

  

	 	4.	All third party costs of authorized goods and services are passed through directly to the Bank without mark-up 

	(9)	Legal. 

 (A) Where requested
by GMAC Bank, provide legal analysis and support as may be necessary or required by GMAC Bank from time to time 
 (B) Inform and instruct Bank management
regarding changes in laws and regulations affecting GMAC Bank; 
 (C) Assist GMAC Bank in its corporate governance process; and 
 (D) Retain and manage outside counsel as appropriate to conduct litigation and/or provide assistance in other specialized matters.

 • PRICING TERMS: 
 Services will be billed on a per
incident/case basis, tracked by the number of hours worked by the staff attorneys multiplied by an hourly charge of $150. This rate includes salaries of varying staff levels providing services, plus benefits @ 30% divided by 2,080. 
 All direct third party fees/charges related to GMAC Bank activities will be passed through directly to Bank cost centers without markup. 
  

	(10)	Risk Assessment & Assurance (RA&A). 

 GMAC Residential and its subsidiaries utilize a risk management process named Risk Assessment & Assurance {“RA&A”}. The objectives of the RA&A function are to document, evaluate and rate operational and compliance
risks and develop action plans to close any identified control gaps. RA&A is also responsible for monitoring and reporting the SOX requirements . 
 The
RA&A process reports to the Bank’s Risk Committee for corporate governance support for it’s process. The Risk Committee is comprised of a cross-functional group of senior and mid-level managers from various business units empowered to
evaluate the adequacy of the departmental risk reviews and risk ratings to insure safety, soundness and compliance of each department under review. 
 Services to be performed by RA&A 
  

	(A)	The RA&A Department, with approval by the Bank’s Risk Committee, will identify the assessable unit universe based on a risk model that addresses various factors affecting
the bank’s individual business units, such as complexity, regulatory oversight, date and rating of last assessment, etc. This assessable unit universe is then used as the basis for the allocation of RA&A resources based on overall risk
ratings. 

  

	(B)	Work with the Risk Liaison to complete a departments individual Risk Assessment 

  

	(C)	Identify and document the key risks, controls, gaps and actions plans revealed through the Risk Assessment or Assurance in the Detailed Matrix 

  

	(D)	Develop control testing and documentation standards to meet SOX requirements. 

  

	(E)	Conduct follow-up reviews on semi-annual or annual basis as determined by risk ratings. 

  

	(F)	Provide a quarterly Operations Risk Management Scorecard evaluating the level of operational and compliance risk for the Bank. 

  

	(G)	Assist in development and tracking of key risk metrics. 

  

	(H)	Create action plans, if appropriate to establish or improve controls. 

  

	(I)	Track and provide monthly report of all RA&A action plans, Internal and External audit findings and other risk related pending matters. Action plans associated with self-testing
will be reported if risks are significant or are dependant on IT or another department. 

  

	(J)	Thereafter, RA&A will provide and update to the Bank Risk Committee regarding the status of the completion of any outstanding action plans. (The report is also presented to GMAC
Residential’s Executive Committee. The Director of RA&A also reports to the Executive Committee on a quarterly basis to discuss progress and material risk related matters.) 

  

	(K)	Prepare an Executive Summary of the results of the Risk Assessment to be presented to the Risk Committee by the Risk Liaison. 

  

	(L)	RA&A will develop a schedule of Assessment or Assurances to be used by Risk Committee to set up scheduled meetings. 

 PRICING TERMS: 
 RA&A
charges to GMAC Bank will be for specific Bank legal entity risk assessments and projects based on the approved business plan and other ad hoc project statements of work. These charges will include the costs associated with one bank designated Risk
Manager, including salaries 

  

 26 

 
of additional staff as deemed necessary from time to time and overhead and general and administrative expense directly attributable to bank assessments. All
costs incurred will be charged quarterly. 
  

 27 

	(11)	Credit Policy 

  

	 	(A)	Create/update product summary matrices; 

  

	 	(B)	With the Bank’s consensus, author memos relating to all guideline and/or Agency changes and updates. 

  

	 	(C)	Manage relationships with Agencies (Fannie, Freddie, VA, FHA) on credit related issues 

  

	 	(D)	Submit bank underwriters for FHA/VA underwriting designations; 

  

	 	(E)	Provide updates to policy and procedures for all credit related issues; 

  

	 	(F)	Maintain underwriting manuals for all product types; 

  

	 	(G)	Provide support on loan level underwriting questions; and 

  

	 	(H)	Other miscellaneous functions necessary to support and complete the lending process. 

 PRICING TERMS: 
  

	1.	Charges will be assessed for services based on an hourly rate of $50. This rate is based on the typical salary and benefits of an experienced, mid-level Credit Analyst on an hourly
basis, with 10% added for overhead. (Salary data provided by GMACM’s Human Resources Department). 

  

	2.	Third-party direct expenses related to Bank activities will be passed directly to the Bank without mark-up. 

  

 28 

 Exhibit C 
 GMAC Bank Policy and Procedure – Affiliate Transactions 
  

 29 

 Exhibit B 
 To Administrative Services Agreement 
 Confidentiality, Non-Disclosure and Security Requirements

 The Gramm-Leach-Bliley Act of 1999 (Public Law 106-102, 113 Stat. 1138), as amended from time to time (the “GLB Act”) and the
regulations promulgated thereunder impose certain obligations on financial institutions with respect to the confidentiality and security of the customer data of such financial institutions. This Exhibit B to the Administrative Services Agreement
sets forth the Confidentiality, Non-Disclosure and Security requirements for confidential information related to customers, including without limitation any “nonpublic personal information” as defined under the GLB Act and regulations
promulgated thereunder. 
  

	1.	Confidential Information. 

  

	 	(a)	For the purpose of this Agreement, the “Discloser” is the party disclosing its Confidential Information and the “Recipient” is the party receiving and/or
accessing Confidential Information. 

  

	 	(b)	For the purposes of this Agreement, “Confidential Information” shall mean all information related to customers, including without limitation any “nonpublic personal
information” as defined under the GLB Act and regulations promulgated thereunder in oral, demonstrative, written, graphic or machine-readable form, whether or not owned or developed by the Discloser. 

  

	2.	Disclosure and Protection of Confidential Information. 

  

	 	(a)	Discloser warrants that their disclosure of Confidential Information to Recipient is in accordance with applicable state and federal laws and the Discloser’s own privacy
policy. 

  

	 	(b)	Recipient agrees not to use Confidential Information for any purpose other than the fulfillment of Recipient’s obligations to the Discloser. Recipient shall not disclose,
publish, release, transfer or otherwise make available Confidential Information in any form to, or for the use or benefit of, any third party without Discloser’s prior written consent. Recipient shall, however, be permitted to disclose relevant
aspects of the Confidential Information to its employees, agents and subcontractors to the extent that such disclosure is reasonably necessary for the performance of its functions and/or contractual duties and provided that such disclosure is not
prohibited by the GLB Act, and the regulations promulgated thereunder or other applicable law. Recipient agrees that it will not use non-public personal information about Client’s customers in any manner prohibited by the GLB Act. Recipient
agrees that it shall remain fully responsible for any disclosure as set forth in the preceding sentence. Recipient further agrees to advise Discloser promptly in writing of any misappropriation, or unauthorized disclosure or use of Confidential
Information which may come to the attention of Recipient, and to take all steps reasonably requested by Discloser to limit, stop or otherwise remedy such misappropriation, or unauthorized disclosure or use. If the GLB Act or other applicable law now
or hereafter in effect imposes a higher standard of confidentiality and/or protection to the Confidential Information, then such standard shall take precedence over the provisions of this Section. 

  

	 	(c)	Recipient will make no more copies of the Confidential Information than is necessary for Recipient’s use. All copies made, in any medium whatsoever, shall be covered by the
terms and conditions of this Agreement. 

  

 30 

	 	(d)	Each party shall develop, implement and maintain a comprehensive information security program (the “Security Program”) to protect Confidential Information that includes
administrative, technical and/or physical safeguards appropriate to such party’s size and complexity and the nature and scope of its activities in compliance with the GLB Act and regulations promulgated thereunder. The objective of each such
Security Program shall be to (i) insure the security and confidentiality of Confidential Information, (ii) protect against any anticipated threats or hazards to the security or integrity of Confidential Information that could result in
substantial harm or inconvenience to any customer, and (iii) have a program to respond to a security breach and to notify its customers affected by the breach where required by law or regulation. 

  

	 	(e)	Recipient will ensure that any third party to whom it transfers Confidential Information enters into an agreement to protect the confidentiality and security of Confidential
Information in a manner no less stringent than required by this Agreement. 

  

	 	(f)	Upon request, a party shall provide to the other party information such as audits or summaries of test results demonstrating the effectiveness of its Security Program.

  

	3.	Return of Materials. 

  

	 	(a)	All Confidential Information, including copies thereof, shall be promptly returned to Discloser upon request, except that copies may be retained, if required, for legal or financial
compliance purposes. 

  

	 	(b)	Upon termination or expiration of the business relationship and/or Contract, all Confidential Information, including copies thereof, shall be promptly returned to such party or
destroyed, except that copies may be retained, if required, for legal or financial compliance purposes and the terms and conditions of this Exhibit shall continue to apply for the period such information is retained, notwithstanding any termination
or expiration of the Agreement. 

  

	 	(c)	Recipient shall implement and monitor procedures to comply with Fair and Accurate Credit Transactions Act of 2003 (Public Law 108-159, 111 Stat. 1952), as amended from time to time
(the “FACTA”) and implementing regulations concerning the safeguarding and disposal of Confidential Information. Such policies and procedures shall include, but are not limited to, destroying records and files containing Confidential
Information. All such paper records will be shredded and all electronic or digital records and files will be erased or otherwise rendered unreadable in a way that prevents records and files from being practically read or reconstructed. Recipient
will provide Discloser with all information that Discloser reasonably requests regarding the disposal of records and files containing Confidential Information including, but not limited to, relevant portions of Discloser’-s information security
policies and procedures. 

  

 31 

 GMAC Bank 
 Information Technology Infrastructure Operations 
 Service Agreement 
 Version 1.0 
 February 21,
2003 
  

 GMAC Bank IT Service Agreement 
 Table of Contents 
  

								
	 1
	  	INTRODUCTION	  	 	 	 	3
		  	1.1	  	PURPOSE AND
SCOPE	 
 	 	3
	 2
	  	IT
OPERATIONS
SERVICES
STRATEGY	  			 	4
		  	2.1	  	IT OPERATIONS
SERVICES
OBJECTIVES	 
 
 	 	4
		  	2.2	  	SERVICE
CATEGORY
SUMMARY	 
 
 	 	5
		  	2.2.1	  	Essential Services
Category	 
 	 	6
		  	2.2.2	  	Production Services
Category	 
 	 	6
		  	2.2.3	  	Mission Critical
service category	 
 	 	6
	 3
	  	DESCRIPTIONS
OF IT
OPERATIONS
SERVICES	  			 	7
		  	3.1	  	CLIENT SERVICE
MANAGEMENT	 
 	 	7
		  	3.1.1	  	Customer Support
Services 
 	 
(IT Service
Desk)	 	7
		  	3.1.2	  	Service Management	 	 	7
		  	3.1.3	  	Request Management
 	 
(IMAC) Services	 	8
		  	3.1.4	  	Desk-side Support
Services	 
 	 	8
		  	3.2	  	COMPUTING
SYSTEMS
MANAGEMENT	 
 
 	 	9
		  	3.2.1	  	System Status
Monitoring	 
 	 	9
		  	3.2.2	  	Application
Monitoring	 
 	 	10
		  	3.2.3	  	Capacity Management	 	 	10
		  	3.2.4	  	System DBMS
Monitoring	 
 	 	11
		  	3.2.5	  	Performance
Management	 
 	 	11
		  	3.2.6	  	Printer Definition and
Queue Management	 
 	 	12
		  	3.2.7	  	Workload
Management	 
 	 	12
		  	3.3	  	HARDWARE
CONFIGURATION
MANAGEMENT	 
 
 	 	12
		  	3.3.1	  	Hardware Support and
Maintenance	 
 	 	13
		  	3.3.2	  	Hardware Upgrade &
Refresh Services	 
 	 	13
		  	3.3.3	  	Local High-
Availability Support	 
 	 	13
		  	3.4	  	IMPLEMENTATION,
INTEGRATION &
TESTING	 
 
 	 	13
		  	3.5	  	SECURITY
MANAGEMENT	 
 	 	14
		  	3.5.1	  	Data Protection
Services	 
 	 	14
		  	3.5.2	  	User ID Maintenance
and Password
Issuance	 
 
 	 	14
		  	3.5.3	  	Internal/External
Threat Protection	 
 	 	14
		  	3.5.4	  	Application File
Resource Controls	 
 	 	15
		  	3.5.5	  	Audit Compliance
Services	 
 	 	15
		  	3.5.6	  	Incident and
Compliance
Management	 
 
 	 	15
		  	3.5.7	  	Security Awareness	 	 	15
		  	3.5.8	  	Physical Security
Services	 
 	 	16
		  	3.6	  	SOFTWARE
CONFIGURATION
MANAGEMENT	 
 
 	 	16
		  	3.6.1	  	System Product
Installation and
Problem Resolution	 
 
 	 	16
		  	3.6.2	  	Web Support	 	 	16
		  	3.6.3	  	System Software
Maintenance	 
 	 	17
		  	3.6.4	  	Software Refresh	 	 	17
		  	3.6.5	  	Custom Product
Support	 
 	 	17
		  	3.6.6	  	Local High-
Availability Support	 
 	 	18
	 4
	  	DESCRIPTIONS
OF IT
NETWORK
SERVICES	  			 	19
		  	4.1	  	NETWORK
SERVICES	 
 	 	19
		  	4.1.1	  	Dial-up Networking	 	 	19
		  	4.1.2	  	Firewall	 	 	19
		  	4.1.3	  	FTP – File Transfer
Protocol	 
 	 	19
		  	4.1.4	  	IDS – Intrusion
Detection System	 
 	 	19

							
	 	  	4.1.5	  	IP Address Management	  	19
		  	4.1.6	  	RADIUS - Remote
Authentication Dial In User
Service	  	19
		  	4.1.7	  	Routers	  	20
		  	4.1.8	  	SONET	  	20
		  	4.1.9	  	Switches	  	20
		  	4.2	  	WEB SERVICES	  	20
		  	4.2.1	  	Websense	  	20
		  	4.2.2	  	CacheFlow	  	21
		  	4.2.3	  	VPN – Virtual Private
Network	  	21
		  	4.2.4	  	Foundry ServerIron
Switches	  	21
	 5
	  	DESCRIPTIONS OF IT TELECOMMUNICATION SERVICES	  	22
		  	5.1	  	TELECOMMUNICATIONS	  	22
		  	5.2	  	ADDITIONAL
TELECOMMUNICATION
SERVICES	  	22
		  	5.2.1	  	Videoconferencing	  	22

 GMAC Bank IT Service Agreement 
 1 Introduction 
 1.1 Purpose and Scope 
 The purpose of this document is to provide descriptions of the IT services that GMAC Residential IT Operations, or its approved vendor(s), will provide to assist GMAC
Bank in supporting their application and computing platforms. 
 Services are described, but are not intended to assign or commit IT Operations to specific,
service metrics, or service levels. 
 In the context of this document, “mid-range” applies to all Windows NT/2000, HP-Unix, and Sun (Unix)
server platforms. 
 Where requested by GMAC Bank, provide internal information technology services necessary for the operation of GMAC Bank’s
business and, in connection therewith, purchase and maintain computer hardware, software, databases and all computer networks necessary to permit GMAC Bank to conduct its activities in a professional manner and service its clients and others with
whom it may deal. GMACR represents and warrants to GMAC Bank that all of the data and other information obtained by GMAC Bank from its clients or others with whom it deals shall be held in strict trust and confidence and shall only be accessible by
persons engaged in the operation of GMAC Bank’s business, unless otherwise specifically consented to in writing by GMAC Bank. GMACM acknowledges that a high level of confidentiality is necessary in order for GMAC Bank to compete effectively for
clients and to have its reports acceptable to financial institutions and others for whom they are intended. GMACM will, therefore, secure such information and data within GMAC Bank’s information system so that it will not be accessible by
unauthorized persons. 
  

			
	GMAC Bank IT Service Agreement 05/08/09	  	Page 3 of 23

 GMAC Bank IT Service Agreement 
  

 2 IT Operations Services Strategy 
 GMAC IT Operations services are designed to address most corporate needs for Information Technology to support the GMAC Bank. The three service categories are designed
with different business profiles in mind, as described in the following table. GMAC Bank has applications and business platforms that fall into each of the three categories described below. 
 2.1 IT Operations Services Objectives 
  

							
	 	  	 Essential
	  	 Production
	  	 Mission Critical

	 Category
 Profile
	  	Systems for development and basic services.	  	Vital, departmental and corporate support systems	  	Production systems critical to support business-to-customer applications.
				
	 Application
 Profile
	  	 Stable, predictable
 growth
	  	Corporate and departmental applications for Accounting, Payroll, ERP, reporting, mail, and document management.	  	Core systems for Mortgage, Home Services, Banking, and financial services. Customer facing systems for web access, communications, and customer support.
				
	 Service
 Support
 Coverage
	  	 Business Hours,
 Monday-Friday
	  	 Monday-Friday,
 8 AM to 8 PM ET
	  	 Onsite during Business Hours, Monday-Friday.
 On-call support 24x7.

				
	 System
 Availability
	  	 Availability scheduled by application development teams
  
 Backup system is not required. Test and development systems may be used for recovery.
	  	 98% availability of planned uptime
  
 Fail-over systems available in warm standby configuration. Model or Test systems may provide hardware backup.
	  	 99.5% availability of hours of service monthly
  
 Local high-availability configurations required.
 Identical configured system provides automatic fail-over or hot standby.

				
	 Operations
 Support
	  	 Business Hours,
 Monday-Friday
	  	 Onsite Operator and Systems Administration
 Monday-Friday
 0800-1700
 On-call support 24x7
	  	 Onsite Operator and Systems Administration
 Monday-Friday,
 0800-1700
 On-call support 24x7

				
	 Typical
 Recovery
 Objective
	  	Less than 48 hours, if failure during business hours	  	Less than 8 hours	  	Less than 4 hours

  

			
	GMAC Bank IT Service Agreement 05/08/09	  	Page 4 of 23

 GMAC Bank IT Service Agreement 
  

	 	2.2	Service Category Summary 

 The various available IT Operations services
are summarized in the table below. The first column lists service objectives for the Essential services category. The second column, Production support services, includes all services provided in the Essential list, as well as the additional
services listed in this column. Services in the Production category may be customized by the creation of specific service level agreements between IT Operations and GMAC Bank. The third column lists Mission Critical services, which include all
services provided in the Essential and Production, as well as additional services defined by specific service level agreements between IT Operations and GMAC Bank. 
  

							
	 	  	 IT SERVICE OFFERINGS FOR SERVICE
CATEGORIES

	 	  	 Essential
	  	 Production
	  	 Mission Critical Production

				
	Systems Support Services	  	 •        Implementation, Integration & Test
 •        Systems Management
 •        - System status monitoring
 •        - Compute operations automation
 •        - System backup and recovery
 •        • Software Configuration Management
 •        - System product installation
 •        - System problem resolution
 •        - System software maintenance
 •        - Upgrade services
 •        • Hardware Configuration Management
 •        - Hardware support and maintenance
 •        - Upgrade services
 •        • Security Management
 •        - Data protection software services
 •        - User ID & Password issuance
 •        - Physical security services
 •        - Internal/external threat protection
 •        - Application resource controls
 •        - Audit compliance services
 •        - Compliance reporting
 •        - Incident reporting
	  	 •        • All Essential Systems Services
 •        PLUS +
 •        • Systems Management
 •        - System DBMS monitoring
 •        - Capacity management
 •        - Performance management
 •        - Printer and queue management
 •        • Software Configuration Management
 •        - Upgrade services
 •        - System database (DBMS) support
 •        • Hardware Configuration Mgmt
 •        - Upgrade services
 •        - Supplier service level mgmt
	  	 •        • All Production Systems Services
 •        PLUS +
 •        • Systems Management
 •        - Application monitoring
 •        • Software Configuration Management
 •        - Refresh services (early adoption)
 •        - Custom product support
 •        - Local high-availability support
 •        • Hardware Configuration Management
 •        - Local high-availability support
 •        • Disaster Recovery

				
	Professional Services	  	 •        • Client Service management
 •        - Request management
 •        - Business hours operational support
 •        - Change management
 •        - Problem management
 •        - Service level management
 •        • Business continuity
 •        - Off-site tape storage
	  	 •        • All Essential Professional Services

•        PLUS +
 •        • Client Service Management
 •        - Multi-site request coordination
 •        - Continuous operational support
 •        - Standard service reviews & reporting
 •        • Business continuity
 •        - Documented recovery action plan
 •        - Disaster recovery testing
	  	 •        • All Production Professional Services

•        PLUS +
 •        • Client Service Management
 •        - Global request coordination
 •        - Custom service reviews and reporting
 •        - Annual system/application audit

  

			
	GMAC Bank IT Service Agreement 05/08/09	  	Page 38 of 23

	 	2.2.1	Essential Services Category 

 This category is designed for stable
business applications with minimal requirements for change, and slow/predictable growth and emerging test and development applications. As such, the underlying technology infrastructure is stable hardware and software configurations with minimal
infrastructure redundancy and controlled, managed costs. 
 Systems supported in the Essential Services Category receive the minimal level of services that
IT Operations can provide to ensure operational reliability and stability for the business units and their application platforms. 
  

	 	2.2.2	Production Services Category 

 The services provided in the Production
Services Category are designed for vital, departmental and corporate support systems and applications that are critical to a business enterprise. 
 This
section provides a description of the IT support included in the Production Services Category. The IT support services described are the required services. 
  

	 	2.2.3	Mission Critical Service Category 

 The Mission Critical service category
was designed for the GMAC Residential enterprise’s most mission-critical systems, which require a customized infrastructure design, implementation, and operation environment due to business requirements for application reliability,
availability, and scalability. In addition to the services provided in the Production category, the Mission Critical Service Category provides support for complex software and hardware configurations. This is to provide high availability for
business-critical processing requirements. 

 GMAC Bank IT Service Agreement 
  

 3 Descriptions of IT Operations Services 
 The following is a description of the services that GMAC Residential IT Operations, or its approved vendor(s), will provide to assist GMAC Bank in supporting their
application and computing platforms. 
 3.1 Client Service Management 
 Client Service Management consists of customer support services (IT Service Desk), Service Management, IMAC Request Management, and Desk-side Support. In addition, operational support coverage, problem management, and
change management processes are included. 
  

	 	3.1.1	Customer Support Services (IT Service Desk) 

 Customer Support Services
provides a single point of contact for reporting and resolving all IT application and desktop support issues. An established problem management process is used to identify and track all problems and the details of actions taken in response to
support issues. This process ensures timely communication of the status and corrective actions. Each support problem is assigned a priority based on the severity of the problem. 
 IT Service Desk support is obtained through toll-free and local voice and/or e-mail. The IT Service Desk provides routine customer and end-user support between 8:00 AM and 8:00 PM ET. Emergency service failure
coverage is provided 24 hours, 7 days. 
 IT Customer Satisfaction is measured through quarterly surveys distributed to the
organization. Initiatives are sponsored as a direct result of customer feedback to improve service and delivery. 
  

	 	3.1.2	Service Management 

 Service Management provides for the facilitation and
general support of GMAC Bank enterprise-wide IT Service Failure Management, Crisis Management, and Change Management. Service Management processes provide numerous interfaces for IT interaction with the Business Units at every level, from end-user
to the executive management. 
  

	 	3.1.2.1	Change Management 

 Change management
utilizes a formal change management process to control changes to the computing platform, network, and infrastructure environments. The IT change management process ensures the proper planning, analysis, communication, and scheduling of hardware,
system software, and environmental changes. 
 Services include: 
 a) Processes to ensure standard procedures and methods for all changes. 
 b) Documentation of scheduled changes and status. 
 c) Assessing the aggregate impact of all changes in a given time period that have a specified risk level. 
 d) Manage lead-time requirements for all change scheduling. 
 e) Risk assessment of proposed changes including review of change complexity, dependencies, duration of the change, ease of recovery,
potential impact and feasibility of the proposed implementation date. 
 f) Managing approval or rejection of proposed changes
according to established process. 
 g) Confirmation of all required testing to enable successful implementation of changes 
  

			
	GMAC Bank IT Service Agreement 05/08/09	  	Page 7 of 23

	 	3.1.2.2	Service Failure Management 

 GMACR-IT recognizes the importance of quickly
detecting, communicating, and resolving operational service issues. As part of the IT problem management process, service failure management tracks all service disruptions impacting GMAC Bank IT operations and service delivery. IT uses a process
that details the actions to be taken in response to operational issues. This process ensures timely communication of the service failure events, severity level determination, resolution status, and corrective actions taken to restore service.

 Service Failure Management includes: 
 a) Problem management tools and processes for the management of all problems and preventive actions from problem identification through closure, to include problems with systems, processes, and procedures. 
 b) Preparation and communication of impact statements documenting the cause of the problem, efforts to temporarily correct the problem,
root cause analysis and the follow up steps. 
 c) Escalation of any problems exceeding response threshold based on severity
of the problem. 
 d) Facilitation of a formal crisis management process focused on expediting the resolution and restoration
of significant/high impact service disruptions to the business. 
 Functions of the Service Failure Management processes include: 
 a) Escalation and monitoring of service failures 
 b) Evaluating
troubleshooting efforts and redirecting as necessary 
 c) Daily and weekly enterprise-wide meetings to address Service Management issues 
 d) Daily and weekly Service Failure reports 
 e) Maintaining the IT Escalation
Document 
 f) Maintenance of Service Management Documentation 
 g) After-hours coverage by on-call staff 
  

	 	3.1.3	Request Management (IMAC) Services 

 Request management services include
the coordination of receiving and processing IMAC (Installation, Move, Add, or Changes) requests for voice and data equipment and associated peripherals. Examples include requests for PC hardware installations, adding/deleting telephone extensions,
and completing workstation moves. 
 Services include: 
 a)
Facilitating the receipt and execution of requests 
 b) Understanding of request requirements to ensure deliverables and
timeframes are being met. 
 c) Communicating issues, concerns, and request schedules 
 d) Tracking purchase requests 
 e) Coordinating new loan officer information 
  

	 	3.1.4	Desk-side Support Services 

 Desk-side services encompass support of all
GMAC Bank workstation equipment that includes PC’s, telephones, and associated peripherals. Services include response and resolution to desktop incidents reported through the IT Service Desk and support of IMAC requests through Request
Management. 
 Services include: 
 a) Installations, moves, additions, and changes of telephony equipment such as: changing telephones and features, installing new telephone sets and lines, moving telephones, removing and disconnecting telephone sets and lines, adding voice
mail boxes, and changing voice mail features. 
 b) Installations, moves, additions, and changes of desktop hardware and
peripherals. 
 c) Workstation investigation, analysis, and resolution of desktop problems 
 d) Management and coordination of mail-in/on-site hardware repair and restoration of faulty or malfunctioning components to restore to
operational status 
 e) Installation and testing of workstation equipment 

	 	3.2	Computing Systems Management 

 Systems management is the processes and
procedures for monitoring, evaluating, and reviewing the compute operations to ensure operational requirements are met. These services include Server Administration, Server Operations, system monitoring, workload automation, management of
application and infrastructure systems, and business continuity. 
  

	 	3.2.1	System Status Monitoring 

 The system status monitoring service provides
the operational support processes and procedures required for monitoring midrange compute environments for the delivery of a stable, reliable functional environment that meets client business and operational requirements. 
 Services include: 
 a) Performing systems
operation functions such as power on/off, start/stop/reset device intervention. 
 b) Performing system consoles monitoring
and associated actions. 
 c) Monitoring environmental controls, where possible and taking actions based on detected problems
or issues. 
 d) Co-ordination with suppliers, where possible, to resolve compute environment problems. 
 Business Continuity 
 Business continuity services include planning, testing
and support processes for the recovery of the operating environment due to a site disaster. Business continuity, also referred to as contingency planning, recovery planning, business resumption planning, or disaster recovery planning, includes
documented recovery plans, off-site storage of backup and recovery media, annual disaster recovery drills, and electronic data recovery services. These services are provided in concert with the GMAC Residential Corporate Business Continuity
Department and with Business Units and data owners. 
  

	 	3.2.1.1	System Backup and Recovery 

 System backup and recovery services provide
operational support and management processes to meet operating system and related system software requirements for data availability, accessibility and retention. 
 Services include: 
 a) Monitoring, verification and escalation of issues as necessary for operating systems and
related system software backups and authorized restores 
 b) Operational support processes for performing operating system
and related system software recoveries as required to resolve software and hardware problems 
 c) Operational support
processes for managing manual and automated tape mounts. 
 d) Adjustment of data backup and restore plans as new components
are added to the system or availability requirements change. 
 e) Maintenance of the tape library to ensure the integrity of
the media and storage location to include scratch and foreign tapes 
 f) Media maintenance including media reliability
evaluation and aging and replacement processes. 
 g) Co-ordination of the procurement of expendable supplies (tapes, cleaning supplies, etc) 
 h) Off-site media storage for retention and recovery. 
  

	 	3.2.1.2	Off-site Tape Storage 

 Off-site tape storage service includes the support
processes necessary to store data in a secure offsite location for recovery purposes. Retention of backup tape volumes will be in accordance with GMAC Policies and Procedures and as directed by GMAC Residential Tape and File Retention Policies.

 Services include: 
 a) Tape handling to prepare tapes for
shipment to the off-site tape vault 
 b) Providing offsite vault storage for backup and recovery media 

 c) Transporting of backup and recovery media to and from the vault 
 d) Providing a mechanism for specifying which tapes are to be sent or returned from the vault. 
 e) Annual audit of off-site storage location and tape storage. 
  

	 	3.2.1.3	Recovery Plan Documentation 

 The production business continuity service
maintains a plan for recovering the midrange operating system and related system software. IT will work with the business units to define the appropriate software recovery plans. The plans can be tailored to the solution, defining the backup
schemas, critical components, and test plans based on the specific workload. 
 Services include: 
 a) Maintaining documented recovery procedures for restoring the operating system and related system in the event of a disaster.

 b) Annual review of midrange environment to ensure that the operating system data backup and off-site storage rotation
schedules meet recoverability objectives. 
  

	 	3.2.1.4	Disaster Recovery Testing Service 

 This service provides full testing of
the documented recovery action plans. Testing verifies that the Business Continuity/Disaster Recovery Plan meets business requirements. It can also be used to evaluate how well the recovery plan integrates with the various other service providers to
provide timely recovery from a disaster. When requested, network connectivity, the application team, and a sub-set of the end-user base may be involved to test the ‘recovered’ environment. After each test is complete, IT Operations and
Corporate Business Continuity representatives identify any deficiencies encountered. Lessons-learned evaluations are used to recommend enhancements and additions to the recovery plans, if required to meet business application recovery objectives.

 Services include: 
 a) Annual
recovery testing for all Mission Critical applications. 
 b) Restoring the operating environment from the data backups.

 c) Verifying and testing operating environment functionality. 
 d) Escalation to application team and end user base for testing time as required. 
 e) Disengagement of the operating environment software from the recovery site. 
 f) Providing annual drill report to include recommendations on procedural changes that can make data restoration time frames more cost
effective while meeting realistic recovery requirements. 
  

	 	3.2.2	Application Monitoring 

 The Application Monitoring services provided by
IT Operations supplements the application monitoring functions of the IT Application Support and Business Unit support organizations. Application Monitoring service provides automated monitoring and failure detection for pro-active service level
management. 
 Application Monitoring Services include: 
 a) Configure, install and test systems monitoring agents for use in application platform performance and capacity management. 
 b) Configure, install, and test, system management automation agents. 
 c) Monitoring and managing the application operating environment and support infrastructure. 
  

	 	3.2.3	Capacity Management 

 Capacity management services include: the planning
for and monitoring of system usage and capacity, both short-term and long-term, forecasting resource requirements, and analyzing and reporting resource trends. The IT capacity management processes use metrics and reports that will enable a clear
understanding of overall performance and trends. IT uses this information during decision-making reviews and on-going trend analysis to make recommendations to the IT Architecture and Design organization. These services enable greater efficiency and
reduce consumed computer resources. 

 Services include: 
 a) Resource usage analysis including tracking, trending and graphically illustrating resource usage by CPU, memory, I/O, storage, and tape consumption. 
 b) Providing standard utilization and trending reports plus analysis to understand changing resource usage and apply to anticipate future
needs. 
 c) Capacity modeling to project the effects of new business and workload changes. IT performs capacity modeling on
an “as needed” basis such as, when new client business or application growth is anticipated, when substantial changes to existing business are anticipated or when substantial configuration (hardware/software) changes are performed within
the systems. 
  

	 	3.2.4	System DBMS Monitoring 

 The DBMS monitoring services provided by IT
Operations supplement the DBMS monitoring functions of the IT Application Support/database administrators. 
 IT Operations DBMS Monitoring Services include:

 a) Providing monitoring to ensure DBMS availability following established start and stop times 
 b) Manipulating operating system resources to meet defined schedules and or requests from the IT Applications Support/DBA organization and
Business Units. 
 c) Monitoring DBMS platforms and infrastructure to detect potential problems and ensure that service and
performance level objectives are achieved. 
  

	 	3.2.5	Performance Management 

 The Performance Management processes include
defining reasonable and measurable performance metrics, documenting performance-monitoring methods, and implementing the monitoring activities and reporting results. 
 Performance management services include the support processes that collect, monitor, and analyze system performance information, including CPU utilization, I/O activity, disk usage, and memory utilization. As needed,
performance changes are implemented according to the change management process to modify the configuration and tune the system to optimize the effectiveness and efficiency of the midrange environment. 
 Services include: 
 a) Maintaining operating
system parameters to manage performance and workload throughput. 
 b) Managing exception thresholds for the operating system
and major components to assist in establishing monitoring alerts. 
 c) Monitoring real time performance using system
management tools to resolving system resource and performance problems. 
 d) Collection of performance data dynamically to
assist in problem determination. 
 e) Analyzing historical performance data to isolate or identify potential performance
issues. 
 f) Recommending workload allocation changes to resolve performance problems. 

	 	3.2.6	Printer Definition and Queue Management 

 Printer Definition and Queue
management services provides the support and processes as required to define printers to the systems and to manage print queues to resolve problems in the queues through purging and resetting print jobs and queues. Problems are reviewed and actions
taken as required in accordance with the problem management procedure. Manual manipulation of print jobs within the queue is not included. 
 Services
includes: 
 a) Printer definition processes 
 b) Management of
throughput of print queues 
 c) Problem resolution to include resetting or purging jobs and/or switching to backup processes,
as needed. 
  

	 	3.2.7	Workload Management 

 This function provides workload management services
to include support for batch scheduling and batch monitoring to ensure production batch cycles complete in required time frames. 
  

	 	3.2.7.1	Batch Scheduling 

 Batch scheduling involves the activities associated
with defining and maintaining the execution requirements of an application’s batch processing. The objective of production batch scheduling is that all pre-defined application cycles execute in the proper sequence with cycle completion
realistically scheduled within the defined processing windows. 
 Services include: 
 a) Maintaining a list of all batch-processing schedules. 
 b) Performing day-to-day maintenance and operational support of batch processing. 
 c) Performing additions, changes, or deletions to the scheduled batch workload as requested by application support, database
administrators, and server administrator personnel 
 d) Assisting the application team in performing batch scheduling or
cycle flow problem determination. 
  

	 	3.2.7.2	Batch Monitoring 

 Batch Monitoring provides the support processes
necessary to monitor application batch cycle and in the event of abnormal termination restart the execution of the scheduled batch processing based on pre-defined instructions or escalate to the application team as necessary. The batch monitoring
services does not include monitoring the execution of end user submitted jobs. 
 Services include: 
 a) Monitoring resource availability, abnormal termination, and cycle start and end times for scheduled batch processing. 
 b) Performing or assisting the application team in performing production batch restarts and reruns 
 c) Assisting the application team in resolution of abnormal termination due to system abnormalities. 
  

	 	3.3	Hardware Configuration Management 

 Hardware Configuration Management
provides services for installing and maintaining the compute configurations to meet changing requirements for compute resources and maintains the configuration plan to meet business requirements. 

	 	3.3.1	Hardware Support and Maintenance 

 Hardware support provides the support
services necessary to enable compute equipment to be installed, maintained, and operational based on a stable compute platform. Hardware maintenance provides the support services necessary to enable compute maintenance based on a stable compute
platform. 
 Services include: 
 a) Maintaining installed
hardware base 
 b) Providing hardware problem resolution, including interfacing with hardware suppliers for problem isolation
and resolution. 
 c) Monitoring midrange compute hardware, including processors, storage, and peripherals for malfunction.
Escalating hardware-related malfunctions to the supplier for resolution. 
 d) Supporting change management and hardware
support processes, including coordinating supplier requirements, to allow suppliers to execute midrange compute hardware maintenance processes. 
 e) Managing midrange hardware maintenance requirements based on the manufacturer’s recommended schedule. 
 f) Coordinating and providing installation support hardware corrective maintenance requirements with suppliers. 
 g) Maintaining documentation of hardware configurations, including equipment placement, cabling, fiber, and connectivity details. 
  

	 	3.3.2	Hardware Upgrade & Refresh Services 

 The Essential service
includes hardware upgrade services for replacing existing hardware components. 
 Services include: 
 a) Planning and installation coordination, including hardware shipping and receiving of midrange compute hardware and environmental
equipment. 
 b) Updating documentation of hardware configurations, including equipment placement, cabling, fiber, and
connectivity details as hardware configurations are upgraded and/or replaced. 
  

	 	3.3.3	Local High-Availability Support 

 Local high-availability services provide
the processes and support staff to support redundant server and storage configurations that are clustered together in the same physical site to support continuous availability requirements. 
 Services include: 
 a) Managing the platform
solution configuration requirements to meet availability requirements and remove single points of failure from the compute configuration. 
 b) Subject matter expertise to manage and monitor the operational environment. 
 c)
Coordinating supplier non-disruptive maintenance processes to ensure the integrity of the hardware components of the compute configuration 
  

	 	3.4	Implementation, Integration & Testing 

 Implementation,
Integration and Test services include the start-up activities necessary to support a new compute environment, or a complete replacement of an existing compute environment. These services include obtaining, assembling, deploying, installing,
customizing and tuning products; performing integration and acceptance testing; and preparing for ongoing production support services. 
 Services include:

 a) Review of implementation requests and compute platform solution designs to verify understanding of the requirements.

 b) Interaction with network providers to ensure proper integration of server platform configurations and the network
requirements. 

 c) Validation of hardware and system-level software product selections (such as the
operating system, and non-application software) is obtained. 
 d) Resolution of support issues or implementation concerns
through the change management process. 
 e) Installation and configuration of system-level software according to the
requirements defined in the platform solution design. 
 f) Final reviews of the implementation to ensure the requirements
have been met. Based on the final review, a production implementation go-live date is determined. Full support of IT Operations services begin at implementation. 
  

	 	3.5	Security Management 

 Security Management services includes the support
processes necessary to provide information security for the corporation’s customer and associate data. Security processes, policies, and practice will be in accordance with the GM Information Security Policy and Practices (ISP&P). The range
of security management services includes the support processes necessary to provide security for the client and associate data. 
 Security Management
Services include: 
 a) Data protection services 
 b) User
ID maintenance and Password issuance 
 c) User problem resolution 
 d) Internal/external threat protection 
 e) Incident and compliance management services 
 f) Application file resource controls 
 g) Security Awareness 
 h) Physical security support 
  

	 	3.5.1	Data Protection Services 

 Data Integrity protection services utilize
processes to ensure controlled user access on each system. 
 Data Protection Services include: 
 a) Processes and procedures to maintain base operating system data integrity protection software product options. 
 b) Identification and implementation of software parameters to meet the security policy requirements as available on the specific
operating system environment. 
 c) Security event monitoring and reporting. 
 d) Intrusion detection. 
  

	 	3.5.2	User ID Maintenance and Password Issuance 

 This service provides
associates and vendors with processes and procedures to maintain unique user identification (IDs) and password control access into the GMACR environment. The security administrator will process requests submitted by an authorized user for access to
the system and applications. The user is responsible for maintaining and changing their password in accordance with the IT security policy. 
 User ID
and Password Services include: 
 a) Processing authorized requests to create, delete or change a user ID from an
authorized submitter. 
 b) Provides the avenue to receive and respond to user problems in the areas of sign-on difficulties,
password resets, and Logon/Login/Sign-on assistance. 
  

	 	3.5.3	Internal/External Threat Protection 

 This service for all platforms,
including NT and UNIX, entails the proactive monitoring of resources as well as the assessment of government and vendor bulletins, hot fixes, and patches (e.g., CERT, CIAC, FDIC, FFIEC, OTS, 
 OCC) to identify any system vulnerabilities that may lead to a security threat. IT determines the severity of vulnerability based on requirements and determines whether
to implement the level of control required to mitigate risk or to accept the risk. If extensive implementation requirements must be met in order to mitigate risk associated with a new vulnerability this will be communicated to the client.

 Internal/External Threat Protections Services include: 
 a) Providing processes and resources to review government, operating system vendor and security product vendor bulletins, hot fixes and
patches 
 b) Scan computing environments connected to the GMAC Bank and Residential networks on a regular basis to ensure
platform access controls meet security policy standards. This includes all GMAC Bank and GMACR voice and data networks. 
 c)
Investigate the source and extent of incident and assist customer in their investigation efforts. 
 d) Co-ordinate incident
control, investigation and response, and communication to internal and external parties. 
 e) Co-ordinate virus control,
investigation and response, and communication. 
  

	 	3.5.4	Application File Resource Controls 

 The service includes the installation
of any required software tools, setting up access parameters and on-going support required to create and maintain application resource controls for the computing environment in accordance with any corporate or application team requirements.

 Services include: 
 a)
Providing processes to secure application files according to authorized data profiles submitter specifications submitted with appropriate management approvals. 
 b) Receiving and responding to user problems in the areas of file access difficulties and security violations. 
  

	 	3.5.5	Audit Compliance Services 

 Audit compliance services provide the support
processes and procedures to routinely review, measure, and maintain computing system compliance to GMAC audit compliance standards. The centralized auditing staff applies subject matter expertise to ensure objective assessment of site-supported
processes and procedures. 
 Audit Compliance Services include: 
 a) An annual assessment of system installation controls to maintain secured operating processes and procedures. 
 b) Compliance reports to provide observations, recommendations and required actions to maintain conformance to GMAC standards. 

c) Provide coordination for scheduled computing systems audits. 
  

	 	3.5.6	Incident and Compliance Management 

 Incident and compliance management
provides the ability to detect, contain, investigate, and respond to unauthorized and damaging events as well as monitor and assess conformance to policy and standards. It is the responsibility of the data owner to review incident and compliance
management reports. 
 Services include: 
 a) Monitor exception reporting of systems events to identify incident occurrences. 
 b) Monitor and report logged or
audited access to a resource. 
 c) Monitor and report attempted access to a protected resource. 
 d) Monitor and reporting password violation attempts. 
 e) Policy enforcement and counseling. 
 f) Assist in client audits with items related to incident and compliance management services. 

	 	3.5.7	Security Awareness 

 Security awareness provides the ability to educate
associates in protection of company resources. 
 Services include: 
 a) Development and implementation of information security awareness program. 
 b) Policy enforcement and counseling. 
 c) Security alerts and communications to end-users (web, e-mail, etc.). 
 d) Provide monthly
security reports to management. 
  

	 	3.5.8	Physical Security Services 

 GMAC Residential IT physical security
services include controlling access to the GMAC Residential GMAC Bank locations. Authorized employees are assigned electronically encoded fobs that allow access to the employees general work area. Areas requiring additional security, such as
equipment control rooms and raised floor areas have more restricted access controls. 
 Services include: 
 a) Maintaining secure database of access authorizations by user 
 b) Review
and follow-up of any physical security violations 
 c) Security personnel available 24 X 7. Onsite support is provided during
normal business hours. Security staff is available on-call during non-business hours. 
  

	 	3.6	Software Configuration Management 

 IT provides software support and
installation to midrange compute environments. Software configuration management service provides and maintains software for the operating environment including operating system software and related system software. 
  

	 	3.6.1	System Product Installation and Problem Resolution 

 System product
installation and problem resolution provides the operational processes necessary to maintain a stable operation environment in order to meet client operational requirements. 
 Services include: 
 a) Planning, installation and upgrade of system-level software (such as
the operating system, and other non-application software) 
 b) Problem resolution including problem determination, interface
and escalation with third-party suppliers as required correcting system component problems. 
 c) Participation in the
identification of system problems including connectivity and associated network problems. 
 d) Inventory and tracking of
system-level software components and changes. 
 e) Performing basic operating system software tuning as required to maintain
day-to-day operations. 
  

	 	3.6.2	Web Support 

 Provide web page design support, maintaining links to other
GMACM related web sites, including but not limited to GMACMortagage.com, ditech.com, and GMFamilyFirst.com. Ensure that appropriate security measures are taken when information is exchanged between web sites and that applicable policies and
procedures are adhered to. 

	 	3.6.3	System Software Maintenance 

 The system software maintenance services
provide ongoing maintenance and support for industry current operating platforms, and provide preventative software maintenance services on a periodic basis. 
 Services include: 
 a) Reviewing supplier product status and maintenance information to identify current version
information and potential problems reported by other users. 
 b) Installation of preventative maintenance to supported system
software products to prevent known problems from impacting the operating environment. 
 c) Provide communication to
application providers for planned changes in product functionality that may impact application support when system software maintenance is applied. 
 d) Implementing a permanent corrective action with appropriate monitoring procedures to ensure software faults are eliminated from the operating environment. 
  

	 	3.6.4	Software Refresh 

 The Essential Services includes operating system and
related system product installation and upgrades necessary to support application and product development. 
 Services include: 
 a) Planning, installation and support of operating system and related system software. 
 b) Research and resolution of software compatibility issues allow migration from the current suite of products to the upgraded products
and releases. 
 c) Identifying software changes that may impact applications and providing information for the application
providers to create a test plan if necessary to ensure changes in software functionality do not adversely impact an application. 
 d) Designing the necessary back-off processes to restore to the former operating environment in the event of unforeseen problems. 
  

	 	3.6.5	Custom Product Support 

 IT integrates and supports a completely
customized set of products as defined by the business unit and technology planners. This set of products is fully integrated into operating platform category for installation. 
 Services include: 
 a) Support of custom designed solution of system related vendor products
(custom product set) as selected by business units (i.e. GMAC Bank) and technology planners. 
 b) Planning, installation, integration and upgrade of the
custom product set 
 c) Problem resolution including problem determination, interface and escalation with third-party
suppliers for the custom product set. 
 d) Installation of corrective and preventative maintenance to product set.

 e) Inventory and tracking of custom product set components and changes. 
 f) Software refreshes as required to allow early adoption or maintain currency to current software versions. 

	 	3.6.6	Local High-Availability Support 

 Local high-availability services provide
the processes and support staff to support system software required that provide redundant server and storage configurations clustered together in the same physical site. 
 Services include: 
 a) Installing and maintaining the system software and related tools
required, providing a midrange compute environment to meet availability requirements and remove single points of failure from the compute configuration. 
 b) High availability software expertise to manage and monitor the operational environment. 
 c) Performing non-disruptive software maintenance to ensure the integrity of the software components of the compute configuration. 

 4 Descriptions of IT Network Services 
 The following is a description of the services that GMAC Residential IT Network Services, or its approved vendor(s), will provide to assist GMAC Bank in supporting their
application and computing platforms. 
  

	 	4.1	Network Services 

  

	 	4.1.1	Dial-up Networking 

 • Dial-up
networking provides users remote access to corporate network resources via a dial-up connection. 
  

	 	4.1.2	Firewall 

 • Firewalls protect
networks from unauthorized access. 
 • GMACR employs firewalls and configures firewall rules to regulate access between
GMACR trusted internal networks, the public Internet, third party networks, and acquisition networks. 
  

	 	4.1.3	FTP – File Transfer Protocol 

 •
GMACR uses a secure system of FTP servers to facilitate the transfer of files with third parties. 
  

	 	4.1.4	IDS – Intrusion Detection System 

 • Intrusion Detection Systems work both at the network and server level to detect attacks by unauthorized sources. An IDS can operate using known attack signatures or anomaly detection. 
  

	 	4.1.5	IP Address Management 

 • IP address
management encompasses assigning TCP/IP addresses for all devices that reside on the corporate network, ensuring that enterprise standards are followed. 
 • Data Network Engineering administers TCP/IP addressing, including Dynamic Host Configuration Protocol (DHCP) for the enterprise. 
 • DHCP facilitates IP address management using defined scopes of addresses for individual LAN segments and scope and global variables
that can be automatically assigned to participating network nodes. 
  

	 	4.1.6	RADIUS—Remote Authentication Dial In User Service 

 GMAC Residential
will shortly be moving to a new dial-up service, which will employ Radius as the authentication service. GMACR’s current dial-up service uses 3Com Edge servers for authentication. 
 • RADIUS exchanges user information between a device that provides network access to users and a device that validates user
authentication information. RADIUS servers provide user authentication and access services that aids Data Network Engineering in ensuring that unauthorized users do not exploit services providing external network access. 

 • RADIUS servers will provide user authentication for the following services at GMACR: 
 - Wireless access points 
 - Virtual Private Network (VPN) concentrators

 - Cisco dial-up 
 - Third party dial-up 
 - Firewall 
 - CacheFlow 
  

	 	4.1.7	Routers 

 • Routers connect local area
networks (LANs) at remote GMACR and third party sites to the GMACR network hub site. Routers also connect the corporate network to the public Internet. 
  

	 	4.1.8	SONET 

 • SONET rings provide
synchronous transmission of data across fiber optic networks. The speed of data transmission across a SONET network is many times faster than many traditional wide area network (WAN) connections using dedicated T1 or frame relay technology.

 • GMACR has implemented a SONET network between large sites, providing increased reliability and availability as well
as a means for system and network redundancy. 
  

	 	4.1.9	Switches 

 • A switch is a network
device made up of network ports to which individual LAN network nodes such as workstations, servers and printers connect. 
 • Switching technology provides dedicated bandwidth to each port on a network segment in contrast to the old hub networks in which each node on a segment shared bandwidth with all other nodes on the segment. 
  

	 	4.2	Web Services 

  

	 	4.2.1	Websense 

 • GMACR has implemented
Websense to provide URL blocking functionality, providing a mechanism to manage employee Internet access. Websense helps to enforce GMACR’s Technology Usage policy by preventing access to certain sites based on configurable criteria.

	 	4.2.2	CacheFlow 

 • GMACR now employs
CacheFlow primarily to redirect HTTP requests to Websense, which is described above in 4.2.1. 
 • CacheFlow caching
appliances provide performance enhancements for Internet and third party HTTP requests. 
 • CacheFlow stores HTTP
request results in cache for subsequent requests. Serving HTTP content from cache saves time because the request is returned to the user faster. CacheFlow also conserves network bandwidth because the content is retrieved from cache instead of from
the Internet. 
 • When the requested content is not in cache, Pipeline Bursting allows CacheFlow to retrieve content
from the Internet faster. 
  

	 	4.2.3	VPN – Virtual Private Network 

 •
A VPN allows a user to securely access corporate network resources over the public Internet using encryption technology. 
  

	 	4.2.4	Foundry ServerIron Switches 

 • The
Foundry ServerIron switches provide load balancing services for several GMACR systems, including web hosting and eSafe. 
  

 5Descriptions of IT Telecommunication Services 
 The following is a description of the services that GMAC Residential IT Telecommunication Services, or its approved vendor(s), will provide to assist GMAC Bank in
supporting their application and computing platforms. 
  

	 	5.1	Telecommunications 

 GMACR will provide for GMAC Bank’s use of the
telecommunication infrastructure (cables, wiring, telephone numbers) as appropriate at GMAC Bank’s facilities. GMACR will provide support services for installation, maintenance and removal of telephone and facsimile equipment, obtain/reserve
additional telephone numbers (including toll-free) as needed. 
  

	 	5.2	Additional Telecommunication Services 

  

	 	5.2.1	Videoconferencing 

 Videoconferencing provides the means for meeting
participants to view remote participants while the meeting is taking place. Videoconferencing also allows meeting participants to connect their computers to the videoconferencing system and show presentations.

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