Document:

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                                                                   Exhibit 10.15

                              EMPLOYMENT AGREEMENT

        THIS AGREEMENT is entered into as of September 11, 2002, by and between
Jeffrey R. Rodek (the "Employee"), an individual residing at the address set
forth on the signature page hereof, and HYPERION SOLUTIONS CORPORATION, a
Delaware corporation (the "Company"). This agreement replaces the Employment
Agreement dated as of January 1, 2002, which was a replacement of an Employment
Agreement dated as of October 11, 1999 (collectively, the "Prior Agreements"),
provided that, except to the extent specifically covered herein, nothing in this
agreement is intended to affect the terms of Restricted Stock, Stock Options or
the loan granted under the terms of the Prior Agreements.

        1. DUTIES AND SCOPE OF EMPLOYMENT.

                (a) POSITION. For the term of his employment under this
Agreement ("Employment"), the Company agrees to employ the Employee in the
position of Chief Executive Officer. The Employee shall report to the Company's
Board of Directors.

        (b) OBLIGATIONS TO THE COMPANY. During the term of his Employment, the
Employee shall devote his full business efforts and time to the Company. During
the term of his Employment, without the prior written approval of the Company
(which shall not be unreasonably withheld), the Employee shall not render
services in any capacity to any other person or entity and shall not act as a
sole proprietor, partner or managing member of any other person or entity or as
a shareholder owning more than one percent of the stock of any other
corporation, provided however that Employee may own up to two percent of the
stock of New Roads Inc. The foregoing, however, shall not preclude the Employee
from engaging in reasonable community, school or charitable activities. The
Employee shall comply with the Company's policies and rules, as they may be in
effect from time to time during the term of his Employment.

                (c) NO CONFLICTING OBLIGATIONS. The Employee represents and
warrants to the Company that he is under no obligations or commitments, whether
contractual or otherwise, that are inconsistent with his obligations under this
Agreement. The Employee represents and warrants that he will not use or
disclose, in connection with his employment by the Company, any trade secrets or
other proprietary information or intellectual property in which he or any other
person has any right, title or interest and that his employment by the Company
as contemplated by this Agreement will not infringe or violate the rights of any
other person. The Employee represents and warrants to the Company that he has
returned all property and confidential information belonging to any prior
employer.

        2. CASH AND INCENTIVE COMPENSATION.

                (a) SALARY. The Company shall pay the Employee as compensation
for his services a base salary at a gross annual rate of not less than $450,000.
Such salary shall be payable in accordance with the Company's standard payroll
procedures. (The annual compensation specified in this Subsection (a), together
with any increases in such compensation

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that the Company may grant from time to time, is referred to in this Agreement
as "Base Compensation.").

                (b) INCENTIVE BONUSES. The Employee shall be eligible to be
considered for an annual incentive bonus with a target amount equal to 75% of
his Base Compensation. Such bonus (if any) shall be awarded based on objective
or subjective criteria established in advance by the Company's Board of
Directors (the "Board") or its Compensation Committee. Bonus will be payable up
to a maximum of 150% of target. The determinations of the Board or such
Committee with respect to such bonus shall be final and binding.

        3. LOAN FORGIVENESS. The Company has loaned Employee one million dollars
($1,000,000). This note bears interest and is due in full on October 11, 2005
(or earlier in certain events.) The Company will forgive 25% of the principle,
or two hundred fifty thousand dollars ($250,000), and the interest accrued with
respect to such 25%, for any year, commencing with the year ending June, 2002,
in which the earnings per share of the Company equal or exceed targets set by
the Compensation Committee of the Board of Directors. In the event that the
Company's earnings per share are under or over such earnings per share target,
then the Company will consider forgiving less or more, respectively, of the 25%
amount, provided that the Company is only obligated to forgive 25%, and then
only in the event the earnings per share target is met. Employee will be
responsible for paying all personal income tax due on account of any such
forgiveness.

        4. EMPLOYEE BENEFITS. During the term of his Employment, the Employee
shall be eligible for four weeks of paid vacation per year of Employment. During
the term of his Employment, the Employee shall be eligible to participate in any
employee benefit plans maintained by the Company for similarly situated
employees, subject in each case to the generally applicable terms and conditions
of the plan in question and to the determinations of any person or committee
administering such plan.

        In addition to providing the foregoing benefits to Employee, the Company
shall:

                (i) reimburse the Employee for the reasonable and customary cost
        of an annual physical examination.

                (ii) provide to the Employee certain income tax services. A
        recognized tax preparation expert selected by the Employee, acceptable
        to the Company, and not the Company's independent accounting firm, will
        prepare and sign the Employee's individual income tax returns and
        provide the Employee with estimated tax calculations. In addition, such
        expert will provide the Employee with income tax projections to help
        Employee develop his or her personal financial goals and strategies,
        including planning for the exercise and/or sale of option stock.

        5. BUSINESS EXPENSES. During the term of his Employment, the Employee
shall be authorized to incur necessary and reasonable travel, entertainment and
other business expenses in connection with his duties hereunder, including one
hundred percent of all cell phone charges, reasonable costs of travel to and
from employee's home to the Company offices, and the cost of an apartment for
Employee's exclusive use near the Company's Sunnyvale, CA offices.

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The Company shall reimburse the Employee for such expenses upon presentation of
an itemized account and appropriate supporting documentation, all in accordance
with the Company's generally applicable policies. Any single expenditure in
excess of $10,000 shall require the prior approval of the Company's Chief
Financial Officer.

        6. TERM OF EMPLOYMENT.

                (a) BASIC RULE. The Company agrees to continue the Employee's
Employment, and the Employee agrees to remain in Employment with the Company,
from the Effective Time until the earlier of:

                        (i) The close of the applicable Initial Term or Renewal
        Period, as determined under Subsection (b) below; or

                        (ii) The date when the Employee's Employment terminates
        pursuant to Subsection (c) below.

                (b) INITIAL TERM AND RENEWAL PERIODS. The initial term of this
Agreement shall end on January 31, 2003 (the "Initial Term"). Thereafter this
Agreement shall automatically be renewed for successive 12-month periods (the
"Renewal Periods"), unless either party has given the other party written notice
of non-renewal not less than 90 days prior to the close of the Initial Term or
Renewal Period then in effect.

                (c) EARLY TERMINATION. The Employee may terminate his Employment
at any time and for any reason (or no reason) by giving the Company 30 days'
advance notice in writing. The Company may terminate the Employee's Employment
at any time and for any reason (or no reason), and with or without Cause, by
giving the Employee 30 days' advance notice in writing. The Company may also
terminate the Employee's active Employment due to Permanent Disability by giving
the Employee notice in writing. For all purposes under this Agreement,
"Permanent Disability" shall mean that the Employee, at the time notice is
given, has failed to perform his duties under this Agreement for 60 or more
consecutive days or for 90 or more days during any 12-month period as the result
of his incapacity due to physical or mental injury, disability or illness and
which the Company is unable to accommodate reasonably without undue hardship.
The Employee's Employment shall terminate automatically in the event of his
death.

                (d) RIGHTS AND OBLIGATIONS UPON TERMINATION. Except as expressly
provided in Section 7, upon the termination of the Employee's Employment
pursuant to this Section 6, the Employee shall only be entitled to the
compensation, benefits and reimbursements described in Sections 2, 3 and 4 and 5
for the period preceding the effective date of the termination. No incentive
bonus under Section 2(b) shall be payable for the year in which the Employee's
Employment terminates, unless the applicable bonus program expressly provides
for the payment of a prorated bonus for such year. The payments under this
Agreement shall fully discharge all responsibilities of the Company to the
Employee. The termination of this Agreement shall not limit or otherwise affect
the Employee's obligations under Section 7.

        7. TERMINATION BENEFITS.

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                (a) GENERAL RELEASE. Any other provision of this Agreement
notwithstanding, Subsections (b) and (c) below shall not apply unless the
Employee has executed a general release (in a form prescribed by the Company) of
all known and unknown claims that he may then have against the Company or
persons affiliated with the Company. Such release shall include, among other
things, an agreement not to prosecute any legal action or other proceeding based
upon any of such claims. The Employee acknowledges that such release may provide
that in the event of a breach by the Employee of the terms of the release or of
Employee's obligations under Section 7 hereof, the Company shall be entitled to
recover from the Employee all amounts paid under subsections (b) and (c) of this
Section 6, as well as all litigation costs (including attorneys' fees and
expenses) incurred by the Company in connection with such breach.

                (b) SEVERANCE PAY. The Company shall pay the Employee his Base
Compensation for a 30-month period following the effective date of the
termination of his Employment (the "Continuation Period") if:

                        (i) The Company terminates the Employee's Employment
        under Section 6(c), or the Employee's employment terminates due to the
        expiration of the term of this agreement without renewal under 6(b);
        except, in each case, for terminations for Cause or Permanent
        Disability; or

                        (ii) The Company was subject to a Corporate
        Transaction/Change in Control during the term of this Agreement and,
        within 12 months thereafter, the Employee resigns for Good Reason.

                        (iii) During the term of this Agreement, the current
        Chief Executive Officer ("CEO") ceases to serve as the senior executive
        officer of the Company, the Company's Board of Directors appoints a new
        CEO and within six months of the first day of such new CEO's employment
        with the Company, the Employee resigns because the Company has
        significantly diminished the nature or scope of the Employee's
        authority, duties or responsibilities in effect immediately prior to the
        appointment of the new CEO.

Base Compensation under this Subsection (b) shall be paid at the rate in effect
at the time of the termination of Employment and in accordance with the
Company's standard payroll procedures.

                (c) EMPLOYEE BENEFITS. If Subsection (b) above applies, the
Company shall continue the coverage of the Employee and his dependents (if
applicable) under the employee benefit plans described in Section 3 during the
Continuation Period. To the extent that such plans or the insurance contracts or
provider agreements associated with such plans do not permit the extension of
the Employee's coverage following the termination of his active employment, the
Company shall pay the Employee cash in an amount equal to the cost to the
Company of the coverage that cannot be provided. The cash payments shall be made
in accordance with Subsection (b) above.

                (d) COBRA. If Subsection (b) above applies, and if the Employee
elects to continue his health insurance coverage under the Consolidated Omnibus
Budget Reconciliation Act ("COBRA") following the termination of his Employment,
then the date of

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the "qualifying event" for purposes of COBRA shall be the Employee's last day of
active employment.

                (e) DEFINITION OF "CAUSE." For all purposes under this
Agreement, "Cause" shall mean:

                        (i) The Employee's misconduct relating to the Company's
        affairs, if such misconduct continues for seven days or more after the
        Company has given the Employee written notice describing such misconduct
        and advising him of the consequences of such misconduct under this
        Agreement; provided that such notice shall be required only with respect
        to the first occurrence of such misconduct; provided further there shall
        be no requirement that the misconduct continue for seven days or more
        with respect to acts for which an employee's employment is specifically
        terminable under the Company's policies and procedures applicable to all
        employees;

                        (ii) The Employee's conviction of, or a plea of "guilty"
        or "no contest" to, a felony, or a misdemeanor which calls into question
        the Employee's honesty, under the laws of the United States or any state
        thereof;

                        (iii) Any breach of this Agreement, the Employee
        Proprietary Information Agreement between the Employee and the Company,
        or any other agreement between the Employee and the Company;

                        (iv) Threats or acts of violence or harassment directed
        at any present, former or prospective employee, independent contractor,
        vendor, customer or business partner of the Company; or

                        (v) Fraud or embezzlement involving the assets of the
        Company or its affiliates, customers or suppliers.

The foregoing shall not be deemed an exclusive list of all acts or omissions
that the Company may consider as grounds for the termination of the Employee's
Employment with Cause. Termination for Cause hereunder shall be deemed to be
termination for "Misconduct" under the Company's stock option plans and related
agreements.

                (f) DEFINITION OF "CORPORATE TRANSACTION/CHANGE IN CONTROL." For
all purposes under this Agreement, "Corporate Transaction/Change in Control"
shall mean any transaction under clauses (i) or (ii) below:

                        (i) a change in ownership or control of the Company
        effected through either of the following transactions:

                                (A) the acquisition, directly or indirectly, by
                any person or related group of persons (other than the Company
                or a person that directly or indirectly controls, is controlled
                by, or is under common control with, the Company), of beneficial
                ownership (within the meaning of Rule 13d-3 of the 1934 Act) of
                securities possessing more than fifty percent (50%) of the total
                combined voting power of the Company's outstanding securities
                pursuant to a tender or

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                exchange offer made directly to the Company's stockholders which
                the Board does not recommend such stockholders to accept, or

                                (B) a change in the composition of the Board
                over a period of thirty-six (36) consecutive months or less such
                that a majority of the Board members ceases, by reason of one or
                more contested elections for Board membership, to be comprised
                of individuals who either (A) have been Board members
                continuously since the beginning of such period or (B) have been
                elected or nominated for election as Board members during such
                period by at least a majority of the Board members described in
                clause (A) who were still in office at the time the Board
                approved such election or nomination,

                        (ii) either of the following stockholder-approved
        transactions to which the Company is a party:

                                (A) a merger or consolidation in which
                securities possessing more than fifty percent (50%) of the total
                combined voting power of the Company's outstanding securities
                are transferred to a person or persons different from the
                persons holding those securities immediately prior to such
                transaction; or

                                (B) the sale, transfer or other disposition of
                all or substantially all of the Company's assets in complete
                liquidation or dissolution of the Company.

                (g) DEFINITION OF "GOOD REASON." For all purposes under this
Agreement, "Good Reason" shall mean:

                        (i) A change in Employee's position with the Company
        which materially reduces his or her level of responsibility in effect
        immediately prior to the Corporate Transaction/Change in Control;

                        (ii) A reduction in Employee's level of compensation
        (including base salary, fringe benefits and participation in
        corporate-performance based bonus or incentive programs) in effect
        immediately prior to the Corporate Transaction/Change in Control by more
        than fifteen percent (15%); or

                        (iii) A relocation of Employee's place of employment
        prior to the Corporate Transaction/Change in Control by more than fifty
        (50) miles, provided and only if such change, reduction or relocation is
        effected by the Company without Employee's consent.

        8. EMPLOYEE'S COVENANTS.

                (a) NON-SOLICITATION OF EMPLOYEES. During the period commencing
on the date of this Agreement and continuing until the second anniversary of the
date when the Employee's Employment terminated for any reason, the Employee
shall not interfere with the business of the Company by, directly or indirectly,
personally or through others, soliciting or attempting to solicit (on the
Employee's own behalf or on behalf of any other person or entity) the employment
of any employee of the Company or any of the Company's affiliates. During such
period, the Employee shall not encourage or induce, or take any action that has
the effect of

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encouraging or inducing, any employee of the Company or any of the Company's
affiliates to terminate his or her employment.

                (b) LIMITATION ON HIRING OF EMPLOYEES. For a period of 120 days
following the date when the Employee's Employment terminated for any reason, the
Employee shall not hire, or assist any other person in hiring, any person who
was an employee of the Company on the date when the Employee's Employment
terminated to work at the Employee's new place of employment in a position that
reports either directly to the Employee or to any other person who reports
directly to the Employee.

                (c) NON-SOLICITATION OF CUSTOMERS. The parties agree that
information relating to the identities, key contact personnel, preferences,
needs and circumstances of the Company's customers are trade secrets belonging
to the Company that are, and necessarily will be, used by the Employee in the
solicitation of business from the Company's customers. As a result, during the
period commencing on the date of this Agreement and continuing until the second
anniversary of the date when the Employee's Employment terminated for any
reason, the Employee shall not, directly or indirectly, personally or through
others, solicit or attempt to solicit (on the Employee's own behalf or on behalf
of any other person or entity) the business of any customer or prospective
customer, of the Company, or of any of the Company's affiliates, for services or
products similar to those sold by the Company. For purposes of this provision, a
"prospective customer" shall mean any person or entity whom the Employee was
involved in contacting or soliciting to become a customer during the six month
period prior to the termination of the Employee's Employment.

                (d) NON-DISPARAGEMENT. Commencing on the date when the
Employee's Employment terminated for any reason and continuing thereafter, the
Employee shall not directly or indirectly, personally or through others,
disparage the Company or any of its predecessors, including each of their past,
current, or future board of directors or senior management or any of their
products or services.

                (e) INJUNCTIVE RELIEF. The Employee acknowledges and agrees that
his failure to perform any of his covenants in this Section 7 would cause
irreparable injury to the Company and cause damages to the Company that would be
difficult or impossible to ascertain or quantify. Accordingly, without limiting
any other remedies that may be available with respect to any breach of this
Agreement, the Employee consents to the entry of an injunction to restrain any
breach of this Section 7.

                (f) SURVIVAL. The covenants in this Section 7 shall survive any
termination or expiration of this Agreement and the termination of the
Employee's Employment with the Company for any reason.

        9. SUCCESSORS.

                (a) COMPANY'S SUCCESSORS. This Agreement shall be binding upon
any successor (whether direct or indirect and whether by purchase, lease,
merger, consolidation, liquidation or otherwise) to all or substantially all of
the Company's business and/or assets. For all purposes under this Agreement, the
term "Company" shall include any successor to the Company's business and/or
assets which becomes bound by this Agreement.

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                (b) EMPLOYEE'S SUCCESSORS. This Agreement and all rights of the
Employee hereunder shall inure to the benefit of, and be enforceable by, the
Employee's personal or legal representatives, executors, administrators,
successors, heirs, distributees, devisees and legatees.

        10. MISCELLANEOUS PROVISIONS.

                (a) NOTICE. Notices and all other communications contemplated by
this Agreement shall be in writing and shall be deemed to have been duly given
when (i) personally delivered, (ii) delivered to the U.S. Postal Service for
delivery by registered or certified mail or (iii) delivered to a comparable
private service offering guaranteed deliveries in the ordinary course of its
business. Notice under clauses (ii) and (iii) shall be valid only if delivery
charges have been prepaid and a return receipt will be furnished. In the case of
the Employee, notice under clauses (ii) and (iii) shall be addressed to him at
the home address which he most recently communicated to the Company in writing.
In the case of the Company, notice under clauses (ii) and (iii) shall be
addressed to its corporate headquarters and directed to the attention of its
Secretary.

                (b) MODIFICATIONS AND WAIVERS. No provision of this Agreement
shall be modified, waived or discharged unless the modification, waiver or
discharge is agreed to in writing and signed by the Employee and by an
authorized officer of the Company (other than the Employee). No waiver by either
party of any breach of, or of compliance with, any condition or provision of
this Agreement by the other party shall be considered a waiver of any other
condition or provision or of the same condition or provision at another time.

                (c) WHOLE AGREEMENT. This Agreement supersedes any prior
employment agreement between the Employee and the Company. No other agreements,
representations or understandings (whether oral or written and whether express
or implied) which are not expressly set forth in this Agreement have been made
or entered into by either party with respect to the subject matter hereof. This
Agreement and the Employee Proprietary Information Agreement between the
Employee and the Company contain the entire understanding of the parties with
respect to the subject matter hereof.

                (d) WITHHOLDING TAXES. All payments made under this Agreement
shall be subject to reduction to reflect taxes or other charges required to be
withheld by law.

                (e) CHOICE OF LAW. The validity, interpretation, construction
and performance of this Agreement shall be governed by the laws of the State of
Connecticut without regard to its choice of law principles.

                (f) SEVERABILITY. The invalidity or unenforceability of any
provision or provisions of this Agreement shall not affect the validity or
enforceability of any other provision hereof, which shall remain in full force
and effect.

                (g) ARBITRATION. Subject to Section 7(g), any controversy or
claim arising out of or relating to this Agreement or the breach thereof, or the
Employee's Employment or the termination thereof, shall be settled in Fairfield
County, Connecticut, by arbitration in accordance with the National Rules for
the Resolution of Employment Disputes of the American

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Arbitration Association. The decision of the arbitrator shall be final and
binding on the parties, and judgment on the award rendered by the arbitrator may
be entered in any court having jurisdiction thereof. The parties hereby agree
that the arbitrator shall be empowered to enter an equitable decree mandating
specific enforcement of the terms of this Agreement. The Company and the
Employee shall share equally all fees and expenses of the arbitrator; provided,
however, that the Company or the Employee, as the case may be, shall bear all
fees and expenses of the arbitrator and all of the legal fees and out-of-pocket
expenses of the other party if the arbitrator determines that the claim or
position of the Company or the Employee, as the case may be, was without
reasonable foundation. The Employee hereby consents to personal jurisdiction of
the state and federal courts located in the State of Connecticut for any action
or proceeding arising from or relating to this Agreement or relating to any
arbitration in which the parties are participants.

                (h) NO ASSIGNMENT. This Agreement and all rights and obligations
of the Employee hereunder are personal to the Employee and may not be
transferred or assigned by the Employee at any time. The Company may assign its
rights under this Agreement to any entity that assumes the Company's obligations
hereunder in connection with any sale or transfer of all or a substantial
portion of the Company's assets to such entity.

                (i) COUNTERPARTS. This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original, but all of which
together shall constitute one and the same instrument.

                (j) GENDER. The masculine, feminine and neuter gender, and the
singular or plural number, shall be deemed to include the others whenever the
context so indicates.

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        IN WITNESS WHEREOF, each of the parties has executed this Agreement, in
the case of the Company by its duly authorized officer, as of the day and year
first above written.

                                        Jeffrey Rodek

                                        Address:

                                        ----------------------------------------

                                        ----------------------------------------

                                        ----------------------------------------

                                        HYPERION SOLUTIONS CORPORATION

                                        By:
                                           -------------------------------------

                                        Name:
                                             -----------------------------------

                                        Title:
                                              ----------------------------------

                                       10<PAGE>

                                                                   EXHIBIT 10.16

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                             CRYSTAL DECISIONS, INC.

                           LOAN AND SECURITY AGREEMENT

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        This LOAN AND SECURITY AGREEMENT is entered into as of October 1, 2002,
by and between COMERICA BANK-CALIFORNIA ("Bank") and CRYSTAL DECISIONS, INC.
("Borrower").

                                    RECITALS

        Borrower wishes to obtain credit from time to time from Bank, and Bank
desires to extend credit to Borrower. This Agreement sets forth the terms on
which Bank will advance credit to Borrower, and Borrower will repay the amounts
owing to Bank.

                                    AGREEMENT

        The parties agree as follows:

        1.     DEFINITIONS AND CONSTRUCTION.

               1.1    Definitions. As used in this Agreement, the following
terms shall have the following definitions:

                      "Accounts" means all presently existing and hereafter
arising accounts, contract rights, and all other forms of obligations owing to
Borrower arising out of the sale or lease of goods (including, without
limitation, the licensing of software and other technology) or the rendering of
services by Borrower, whether or not earned by performance, and any and all
credit insurance, guaranties, and other security therefor, as well as all
merchandise returned to or reclaimed by Borrower and Borrower's Books relating
to any of the foregoing.

                      "Advance" or "Advances" means a cash advance or cash
advances under the Revolving Facility.

                      "Affiliate" means, with respect to any Person, any Person
that owns or controls directly or indirectly such Person, any Person that
controls or is controlled by or is under common control with such Person, and
each of such Person's senior executive officers, directors, and partners.

                      "Applicable Percentage" means (i) one tenth of one percent
(0.10%) if the average aggregate balance of Borrower's collected deposits and
money market accounts at Bank exceeded $10,000,000 for the applicable quarter,
(ii) two tenths of one percent (0.20%) if the average aggregate balance of
Borrower's collected deposits and money market accounts at Bank was equal to or
less than $10,000,000 but greater than $5,000,000 for the applicable quarter, or
(ii) thirty five hundredths of one percent (0.35%) if the average aggregate
balance of Borrower's collected deposits and money market accounts at Bank was
equal to or less than $5,000,000.

                      "Bank Expenses" means all: reasonable costs or expenses
(including reasonable attorneys' fees and expenses) incurred in connection with
the preparation, negotiation, administration, and enforcement of the Loan
Documents; reasonable Collateral audit fees; and Bank's reasonable attorneys'
fees and expenses incurred in amending, enforcing or defending the Loan
Documents (including fees and expenses of appeal), incurred before, during and
after an Insolvency Proceeding, whether or not suit is brought.

                      "Borrower's Books" means all of Borrower's books and
records including: ledgers; records concerning Borrower's assets or liabilities,
the Collateral, business operations or financial condition; and all computer
programs, or tape files, and the equipment, containing such information.

                      "Borrowing Base" means an amount equal to eighty percent
(80%) of Eligible Accounts, as determined by Bank with reference to the most
recent Borrowing Base Certificate delivered by Borrower provided, however, that
in any month in which Borrower maintains at least $15,000,000 in its investments
accounts at Bank, Comerica Securities, Inc. and/or Munder Capital, then
Borrowing Base shall mean an amount equal to Two Million Dollars ($2,000,000)
plus eighty percent (80%) of Eligible Accounts, as determined by Bank with
reference to the most recent Borrowing Base Certificate delivered by Borrower.

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                      "Business Day" means any day that is not a Saturday,
Sunday, or other day on which banks in the State of Washington or the State of
California are authorized or required to close.

                      "Change in Control" shall mean a transaction in which any
"person" or "group" (within the meaning of Section 13(d) and 14(d)(2) of the
Securities Exchange Act of 1934) becomes the "beneficial owner" (as defined in
Rule 13d-3 under the Securities Exchange Act of 1934), directly or indirectly,
of a sufficient number of shares of all classes of stock then outstanding of
Borrower ordinarily entitled to vote in the election of directors, empowering
such "person" or "group" to elect a majority of the Board of Directors of
Borrower, who did not have such power before such transaction.

                      "Closing Date" means the date of this Agreement.

                      "Code" means the California Uniform Commercial Code.

                      "Collateral" means the property described on Exhibit A
attached hereto.

                      "Contingent Obligation" means, as applied to any Person,
any direct or indirect liability, contingent or otherwise, of that Person with
respect to (i) any indebtedness, lease, dividend, letter of credit or other
obligation of another, including, without limitation, any such obligation
directly or indirectly guaranteed, endorsed, co-made or discounted or sold with
recourse by that Person, or in respect of which that Person is otherwise
directly or indirectly liable; (ii) any obligations with respect to undrawn
letters of credit, corporate credit cards, or merchant services issued or
provided for the account of that Person; and (iii) all obligations arising under
any interest rate, currency or commodity swap agreement, interest rate cap
agreement, interest rate collar agreement, or other agreement or arrangement
designed to protect such Person against fluctuation in interest rates, currency
exchange rates or commodity prices; provided, however, that the term "Contingent
Obligation" shall not include endorsements for collection or deposit in the
ordinary course of business. The amount of any Contingent Obligation shall be
deemed to be an amount equal to the stated or determined amount of the primary
obligation in respect of which such Contingent Obligation is made or, if not
stated or determinable, the maximum reasonably anticipated liability in respect
thereof as determined by such Person in good faith; provided, however, that such
amount shall not in any event exceed the maximum amount of the obligations under
the guarantee or other support arrangement.

                      "Credit Extension" means each Advance, or any other
extension of credit by Bank for the benefit of Borrower hereunder.

                      "Current Liabilities" means, as of any applicable date,
all amounts that should, in accordance with GAAP, be included as current
liabilities on the consolidated balance sheet of Borrower and its Subsidiaries,
as at such date, plus, to the extent not already included therein, all
outstanding Credit Extensions that should be included as current liabilities in
accordance with GAAP made under this Agreement, including all Indebtedness that
is payable upon demand or within one year from the date of determination thereof
unless such Indebtedness is renewable or extendible at the option of Borrower or
any Subsidiary to a date more than one year from the date of determination.

                      "Daily Balance" means the amount of the Obligations owed
at the end of a given day.

                      "Disclosure Letter" means that certain disclosure letter,
dated as of the date hereof, from Borrower to Bank.

                      "Eligible Accounts" means those Accounts that arise in the
ordinary course of Borrower's business (billed and booked by Borrower itself on
the parent company level or CRYSTAL DECISIONS, CORP.) that comply with all of
Borrower's representations and warranties to Bank set forth in Section 5.4;
provided, that standards of eligibility may be fixed and revised from time to
time by Bank in Bank's reasonable judgment and upon 30 days prior written
notification thereof to Borrower in accordance with the provisions hereof.
Unless otherwise agreed to by Bank, Eligible Accounts shall not include the
following:

                                       2
<PAGE>

                      (a)    Accounts that the account debtor has failed to pay
within ninety (90) days of invoice date;

                      (b)    Accounts with respect to an account debtor, twenty
percent (20%) of whose Accounts the account debtor has failed to pay within
ninety (90) days of invoice date;

                      (c)    Accounts with respect to which the account debtor
is an officer, employee, or agent of Borrower, provided that Accounts with
respect to which the account debtor is a customer of Borrower which acts as
Borrower's agent pursuant to original equipment manufacturer software and
reseller agreements shall not be excluded under this subsection (c);

                      (d)    Accounts with respect to which goods are placed on
consignment, guaranteed sale, sale or return, sale on approval, bill and hold,
or other terms by reason of which the payment by the account debtor may be
conditional;

                      (e)    Accounts with respect to which the account debtor
is an Affiliate of Borrower;

                      (f)    Accounts with respect to which the account debtor
does not have its principal place of business in the United States or Canada,
except for Eligible Foreign Accounts;

                      (g)    Accounts with respect to which the account debtor
is the United States or Canada or any department, agency, or instrumentality of
the United States or Canada;

                      (h)    Accounts with respect to which Borrower is liable
to the account debtor for goods sold or services rendered by the account debtor
to Borrower or for deposits or other property of the account debtor held by
Borrower, but only to the extent of any amounts owing to the account debtor
against amounts owed to Borrower;

                      (i)    Accounts with respect to an account debtor,
including Subsidiaries and Affiliates, whose total obligations to Borrower
exceed twenty percent (20%) of all Accounts, to the extent such obligations
exceed the aforementioned percentage, except as approved in writing by Bank;

                      (j)    Accounts with respect to which the account debtor
disputes liability or makes any claim with respect thereto as to which Bank
believes, in its sole discretion, that there may be a basis for dispute (but
only to the extent of the amount subject to such dispute or claim), or is
subject to any Insolvency Proceeding, or becomes insolvent, or goes out of
business; and

                      (k)    Accounts the collection of which Bank reasonably
determines to be doubtful after consultation with Borrower.

                      "Eligible Foreign Accounts" means Accounts with respect to
which the account debtor does not have its principal place of business in the
United States or Canada and that (i) are supported by one or more letters of
credit in an amount and of a tenor, and issued by a financial institution,
acceptable to Bank, or (ii) that Bank approves on a case-by-case basis.

                      "Equipment" means all present and future machinery,
equipment, tenant improvements, furniture, fixtures, vehicles, tools, parts and
attachments in which Borrower has any interest.

                      "ERISA" means the Employee Retirement Income Security Act
of 1974, as amended, and the regulations thereunder.

                      "Event of Default" has the meaning assigned in Article 8.

                      "GAAP" means generally accepted accounting principles in
the United States as in effect from time to time.

                                       3
<PAGE>

                      "Indebtedness" means (a) all indebtedness for borrowed
money or the deferred purchase price of property or services, including without
limitation reimbursement and other obligations with respect to surety bonds and
letters of credit, (b) all obligations evidenced by notes, bonds, debentures or
similar instruments, (c) all capital lease obligations and (d) all Contingent
Obligations.

                      "Insolvency Proceeding" means any proceeding commenced by
or against any person or entity under any provision of the United States
Bankruptcy Code, as amended, or under any other bankruptcy or insolvency law,
including assignments for the benefit of creditors, formal or informal
moratoria, compositions, extension generally with its creditors, or proceedings
seeking reorganization, arrangement, or other relief.

                      "Inventory" means all present and future inventory in
which Borrower has any interest, including merchandise, raw materials, parts,
supplies, packing and shipping materials, work in process and finished products
intended for sale or lease or to be furnished under a contract of service, of
every kind and description now or at any time hereafter owned by or in the
custody or possession, actual or constructive, of Borrower, including such
inventory as is temporarily out of its custody or possession or in transit and
including any returns upon any accounts or other proceeds, including insurance
proceeds, resulting from the sale or disposition of any of the foregoing and any
documents of title representing any of the above, and Borrower's Books relating
to any of the foregoing.

                      "Investment" means any beneficial ownership of (including
stock, partnership interest or other securities) any Person, or any loan,
advance or capital contribution to any Person.

                      "IRC" means the Internal Revenue Code of 1986, as amended,
and the regulations thereunder.

                      "Lien" means any mortgage, lien, deed of trust, charge,
pledge, security interest or other encumbrance.

                      "Loan Documents" means, collectively, this Agreement, any
note or notes executed by Borrower, and any other agreement entered into in
connection with this Agreement, all as amended or extended from time to time.

                      "Material Adverse Effect" means a material adverse effect
on (i) the business operations, condition (financial or otherwise) of Borrower
and its Subsidiaries taken as a whole or (ii) the ability of Borrower to repay
the Obligations or otherwise perform its obligations under the Loan Documents or
(iii) the value or priority of Bank's security interests in the Collateral or
(iv) the prospect of repayment of any portion of the Obligations.

                      "Minor Subsidiary" means a Subsidiary not formed under the
laws of the United States or a state thereof that has not generated more than 5%
of Borrower's total annual consolidated revenue in any given year (collectively,
the "Minor Subsidiaries").

                      "Negotiable Collateral" means all of Borrower's present
and future letters of credit of which it is a beneficiary, notes, drafts,
instruments, securities, documents of title, and chattel paper, and Borrower's
Books relating to any of the foregoing.

                      "Obligations" means all debt, principal, interest, Bank
Expenses and other amounts owed to Bank by Borrower pursuant to this Agreement
or any other agreement, whether absolute or contingent, due or to become due,
now existing or hereafter arising, including any interest that accrues after the
commencement of an Insolvency Proceeding and including any debt, liability, or
obligation owing from Borrower to others that Bank may have obtained by
assignment or otherwise.

                      "Periodic Payments" means all installments or similar
recurring payments that Borrower may now or hereafter become obligated to pay to
Bank pursuant to the terms and provisions of any instrument, or agreement now or
hereafter in existence between Borrower and Bank.

                                       4
<PAGE>

                      "Permitted Indebtedness" means:

                      (a)    Indebtedness of Borrower in favor of Bank arising
under this Agreement or any other Loan Document;

                      (b)    Indebtedness existing on the Closing Date and
disclosed in the Disclosure Letter;

                      (c)    Indebtedness secured by a lien described in clause
(c) of the defined term "Permitted Liens," provided (i) such Indebtedness does
not exceed the lesser of the cost or fair market value of the equipment financed
with such Indebtedness and (ii) such Indebtedness does not exceed $1,000,000 in
the aggregate at any given time;

                      (d)    Subordinated Debt;

                      (e)    Indebtedness to trade creditors incurred in the
ordinary course of Borrower's business;

                      (f)    Indebtedness of Borrower to a wholly owned
Subsidiary (including any Subsidiary that has issued qualifying shares, director
shares or other similar shares to a third party pursuant to applicable
requirements of the jurisdiction of incorporation or formation of such
Subsidiary) and Contingent Obligations of any Subsidiary with respect to
obligations of Borrower, and Indebtedness of any Subsidiary to Borrower or any
other Subsidiary and Contingent Obligations of any Subsidiary with respect to
obligations of any other Subsidiary (provided that the primary obligations are
not prohibited hereby);

                      (g)    Indebtedness with respect to surety bonds and
similar obligations arising in the ordinary course of Borrower's business;

                      (h)    Indebtedness consisting of the endorsement of
negotiable instruments for deposit or collection in the ordinary course of
Borrower's business;

                      (i)    Indebtedness arising under currency agreements,
interest rate agreements, hedging agreements or other similar agreements entered
into in the ordinary course of business;

                      (j)    Indebtedness not otherwise permitted by Section 7.4
not exceeding One Million Dollars ($1,000,000) in the aggregate outstanding at
any time;

                      (k)    Indebtedness consisting of intercompany journal
entries made in connection with cost sharing or transfer pricing transactions,
provided that all such transactions are cashless; and

                      (l)    Extensions, refinancings, modifications, amendments
and restatements of any items of Permitted Indebtedness (a) through (k) above,
provided that the principal amount thereof is not increased or the terms thereof
are not modified to impose more burdensome terms upon Borrower or its
Subsidiary, as the case may be, and provided that such extension, refinancing,
modification, amendment or restatement is permitted by any applicable
subordination agreement.

                      "Permitted Investment" means:

                      (a)    Investments existing on the Closing Date disclosed
in the Disclosure Letter;

                      (b)    (i) marketable direct obligations issued or
unconditionally guaranteed by the United States of America or any agency or any
State thereof maturing within one (1) year from the date of acquisition thereof,
(ii) commercial paper maturing no more than one (1) year from the date of
creation thereof and currently having rating of at least A-2 or P-2 from either
Standard & Poor's Corporation or Moody's Investors

                                       5
<PAGE>

Service, (iii) certificates of deposit maturing no more than one (1) year from
the date of investment therein issued by Bank and (iv) money market accounts;

                      (c)    Investments in Subsidiaries which have pledged
their assets in support of Borrower's Obligations under this Agreement pursuant
to Section 6.12 or in Subsidiaries for which Borrower has pledged at least 65%
of its equity interest to Bank pursuant to Section 6.13;

                      (d)    Investments in Minor Subsidiaries which do not
exceed in the aggregate (net of any amounts repaid or advanced by such
Subsidiary or Subsidiaries (as applicable) to Borrower or the investing
Subsidiary) (i) $6,000,000 in any one such Subsidiary in any calendar year and
(ii) $10,000,000 in the aggregate in all such Subsidiaries in any calendar year;

                      (e)    Investments permitted under Section 7.1 or Section
7.3;

                      (f)    Investments (i) not to exceed $1,000,000 in the
aggregate in any fiscal year consisting of travel advances and employee
relocation loans and other employee loans and advances in the ordinary course of
business and (ii) consisting of cashless loans to employees, officers or
directors relating to the purchase of equity securities of Borrower or its
Subsidiaries pursuant to employee stock purchase plan agreements approved by
Borrower's Board of Directors;

                      (g)    Investments (including debt obligations) received
in connection with the bankruptcy or reorganization of customers or suppliers
and in settlement of delinquent obligations of, and other disputes with,
customers or suppliers arising in the ordinary course of Borrower's business;

                      (h)    Investments consisting of notes receivable of, or
prepaid royalties and other credit extensions, to customers and suppliers who
are not Affiliates, in the ordinary course of business, provided that this
subparagraph (h) shall not apply to Investments of Borrower in any Subsidiary;

                      (i)    Investments consisting of deposit accounts and
investment accounts of Borrower and its Subsidiaries maintained in the ordinary
course of Borrower's business, provided that Bank has a perfected security
interest in the amounts held in such deposit accounts;

                      (j)    Investments made pursuant to the Borrower's
investment policy as approved by Borrower's Board of Directors;

                      (k)    Investments arising under currency agreements,
interest rate agreements, hedging agreements or other similar agreements entered
into in the ordinary course of business;

                      (l)    Investments consisting of (i) joint ventures or
strategic alliances in the ordinary course of Borrower's business consisting of
cash, the non-exclusive licensing of technology, the development of technology
or the providing of technical support, and (ii) other Investments not otherwise
permitted under Section 7.7, provided that the cash amount of all such
Investments does not exceed $1,000,000 in the aggregate in any fiscal year;

                      (m)    Investments consisting of intercompany journal
entries made in connection with cost sharing or transfer pricing transactions,
provided that all such transactions are cashless.

                      "Permitted Liens" means the following:

                      (a)    Any Liens existing on the Closing Date and
disclosed in the Disclosure Letter or arising under this Agreement or the other
Loan Documents;

                      (b)    Liens for taxes, fees, assessments or other
governmental charges or levies, either not delinquent or being contested in good
faith by appropriate proceedings, provided the same have no priority over any of
Bank's security interests;

                                       6
<PAGE>

                      (c)    Liens (i) upon or in any equipment which was not
financed by Bank acquired or held by Borrower or any of its Subsidiaries to
secure the purchase price of such equipment or indebtedness incurred solely for
the purpose of financing the acquisition of such equipment, or (ii) existing on
such equipment at the time of its acquisition, provided that the Lien is
confined solely to the property so acquired and improvements thereon, and the
proceeds of such equipment;

                      (d)    Liens incurred in connection with the extension,
renewal or refinancing of the indebtedness secured by Liens of the type
described in clauses (a) through (c) above, provided that any extension, renewal
or replacement Lien shall be limited to the property encumbered by the existing
Lien and the principal amount of the indebtedness being extended, renewed or
refinanced does not increase;

                      (e)    Liens in favor of customs and revenue authorities
arising as a matter of law to secure payments of custom duties in connection
with the importation of goods;

                      (f)    Deposits in the ordinary course of business under
worker's compensation, unemployment insurance, social security and other similar
laws, or to secure the performance of bids, tenders or contracts (other than for
the repayment of borrowed money) or to secure indemnity, performance or other
similar bonds for the performance of bids, tenders or contracts (other than for
the repayment of borrowed money) or to secure statutory obligations (other than
liens arising under ERISA or environmental liens) or surety or appeal bonds, or
to secure indemnity, performance or other similar bonds;

                      (g)    Exclusive licenses with respect to custom software
developed for specific customers and similar arrangements for the use of the
property of Borrower or its Subsidiaries in the ordinary course of business,
leases or subleases and nonexclusive licenses and sublicenses granted to others
in the ordinary course of Borrower's business, not interfering in any material
respect with the business of Borrower and its Subsidiaries taken as a whole, if
the leases, subleases, license and sublicenses permit Bank to have a security
interest in such leases, subleases, nonexclusive licenses, and sublicenses;

                      (h)    Liens arising from judgments, decrees or
attachments in circumstances not constituting an Event of Default under Section
8.4;

                      (i)    Easements, reservations, rights-of-way,
restrictions, minor defects or irregularities in title and other similar charges
or encumbrances affecting real property not constituting a Material Adverse
Effect;

                      (j)    Liens of materialmen, mechanics, warehousemen,
carriers, artisan's or other similar Liens arising in the ordinary course of
Borrower's business or by operation of law, which are not past due or which are
being contested in good faith by appropriate proceedings and for which reserves
satisfactory to Bank have been established; and

                      (k)    Liens securing Subordinated Debt.

                      "Person" means any individual, sole proprietorship,
partnership, limited liability company, joint venture, trust, unincorporated
organization, association, corporation, institution, public benefit corporation,
firm, joint stock company, estate, entity or governmental agency.

                      "Prime Rate" means the variable rate of interest, per
annum, most recently announced by Bank, as its "prime rate," whether or not such
announced rate is the lowest rate available from Bank.

                      "Quick Assets" means, at any date as of which the amount
thereof shall be determined, the unrestricted cash and cash-equivalents plus 80%
of Eligible Accounts of Borrower determined in accordance with GAAP.

                      "Responsible Officer" means each of the Chief Executive
Officer, the Chief Operating Officer, the Chief Financial Officer and Director
of Financial Planning and Analysis of Borrower.

                                       7
<PAGE>

                      "Revolving Facility" means the facility under which
Borrower may request Bank to issue Advances, as specified in Section 2.1(a)
hereof.

                      "Revolving Line" means a credit extension of up to Fifteen
Million Dollars ($15,000,000).

                      "Revolving Maturity Date" means September 30, 2004.

                      "Subordinated Debt" means any debt incurred by Borrower
that is subordinated to the debt owing by Borrower to Bank on terms acceptable
to Bank (and identified as being such by Borrower and Bank).

                      "Subsidiary" means any corporation, company or partnership
in which (i) any general partnership interest or (ii) more than 50% of the stock
or other units of ownership which by the terms thereof has the ordinary voting
power to elect the Board of Directors, managers or trustees of the entity, at
the time as of which any determination is being made, is owned by Borrower,
either directly or through an Affiliate.

                      "Tangible Net Worth" means at any date as of which the
amount thereof shall be determined, the sum of the capital stock and additional
paid-in capital plus retained earnings (or minus accumulated deficit) of
Borrower and its Subsidiaries minus intangible assets, plus Subordinated Debt,
on a consolidated basis determined in accordance with GAAP.

               1.2    Accounting Terms. All accounting terms not specifically
defined herein shall be construed in accordance with GAAP and all calculations
made hereunder shall be made in accordance with GAAP. When used herein, the
terms "financial statements" shall include the notes and schedules thereto.

        2.     LOAN AND TERMS OF PAYMENT.

               2.1    Credit Extensions.

                      Borrower promises to pay to the order of Bank, in lawful
money of the United States of America, the aggregate unpaid principal amount of
all Credit Extensions made by Bank to Borrower hereunder. Borrower shall also
pay interest on the unpaid principal amount of such Credit Extensions at rates
in accordance with the terms hereof. Notwithstanding anything to the contrary in
this Agreement, all payments made by Borrower to Bank shall be made from
Borrower's accounts in the United States.

                      (a)    Revolving Advances.

                             (i)    Subject to and upon the terms and conditions
of this Agreement, Borrower may request Advances in an aggregate outstanding
amount not to exceed the lesser of (i) the Revolving Line or (ii) the Borrowing
Base. Subject to the terms and conditions of this Agreement, amounts borrowed
pursuant to this Section 2.1(a) may be repaid and reborrowed at any time prior
to the Revolving Maturity Date, at which time all Advances under this Section
2.1(a) shall be immediately due and payable. Borrower may prepay any Advances
without penalty or premium.

                             (ii)   Whenever Borrower desires an Advance,
Borrower will notify Bank by facsimile transmission or telephone no later than
3:00 p.m. Pacific time, on the Business Day that the Advance is to be made. Each
such notification shall be promptly confirmed by a Payment/Advance Form in
substantially the form of Exhibit B hereto. Bank is authorized to make Advances
under this Agreement, based upon instructions received from a Responsible
Officer or a designee of a Responsible Officer, or without instructions if in
Bank's discretion such Advances are necessary to meet Obligations which have
become due and remain unpaid. Bank shall be entitled to rely on any telephonic
notice given by a person who Bank reasonably believes to be a Responsible
Officer or a designee thereof, and Borrower shall indemnify and hold Bank
harmless for any damages or loss suffered by Bank as a result of such reliance,
except to the extent that any such damages or losses are caused by the gross
negligence or willful misconduct of Bank. Bank will credit the amount of
Advances made under this Section 2.1(a) to Borrower's deposit account at Bank.
All Credit Extensions shall be made in U.S. dollars.

                                       8
<PAGE>

               2.2    Overadvances. If the aggregate amount of the outstanding
Advances exceeds the lesser of the Revolving Line or the Borrowing Base at any
time, Borrower shall immediately pay to Bank, in cash, the amount of such
excess.

               2.3    Interest Rates, Payments, and Calculations.

                      (a)    Interest Rates.

                             (i)    Advances. Except as set forth in Section
2.3(b), each Advance, which shall be a Prime Rate Option Advance or a LIBOR
Option Advance as elected by Borrower pursuant to the terms set forth in the
LIBOR Addendum to Loan and Security Agreement executed by Borrower in connection
with this Agreement and as defined therein, shall bear interest, on the
outstanding Daily Balance thereof, at the applicable rate set forth in such
LIBOR Addendum to Loan and Security Agreement.

                      (b)    Late Fee; Default Rate. If any payment is not made
within ten (10) days after the date such payment is due, Borrower shall pay Bank
a late fee equal to the lesser of (i) three percent (3%) of the amount of such
unpaid amount or (ii) the maximum amount permitted to be charged under
applicable law. All Obligations shall bear interest, from and after the
occurrence and during the continuance of an Event of Default and after written
notification to Borrower, at a rate equal to five (5) percentage points above
the interest rate applicable immediately prior to the occurrence of the Event of
Default.

                      (c)    Payments. Except as set forth in the LIBOR Addendum
to Loan and Security Agreement executed by Borrower in connection with this
Agreement, interest hereunder shall be due and payable on the tenth (10th)
calendar day of each month during the term hereof. Bank shall, at its option,
charge such interest, all Bank Expenses, and all Periodic Payments against any
of Borrower's deposit accounts or, during the continuance of an Event of
Default, against the Revolving Line, in which case those amounts shall
thereafter accrue interest at the rate then applicable hereunder. All payments
shall be free and clear of any taxes, withholdings, duties, impositions or other
charges, to the end that Bank will receive the entire amount of any Obligations
payable hereunder, regardless of source of payment.

                      (d)    Computation. In the event the Prime Rate is changed
from time to time hereafter, the applicable rate of interest hereunder shall be
increased or decreased, effective as of the day the Prime Rate is changed, by an
amount equal to such change in the Prime Rate. All interest chargeable under the
Loan Documents shall be computed on the basis of a three hundred sixty five
(365) day year for the actual number of days elapsed.

                      (e)    Taxes, Levies, Imposts, Etc. All payments made by
Borrower hereunder will be made free and clear of, and without deduction or
withholding for, any present or future taxes, levies, imposts, duties, fees,
assessments or other charges of whatever nature now or hereafter imposed by any
governmental authority or by any political subdivision or taxing authority
thereof or therein with respect to such payments (but excluding any tax imposed
on or measured by the net income or profits of a Bank pursuant to the laws of
the jurisdiction in which it is organized or the jurisdiction in which the
principal office or applicable lending office of such Bank is located or any
subdivision thereof or therein) and all interest, penalties or similar
liabilities with respect thereto (all such non-excluded taxes, levies, imposts,
duties, fees, assessments or other charges being referred to collectively as
"Taxes"). If any Taxes are so levied or imposed, Borrower agrees to pay the full
amount of such Taxes, and such additional amounts as may be necessary so that
every payment of all amounts due under this Agreement and the Loan Documents,
after withholding or deduction for or on account of any Taxes, will not be less
than the amount provided for herein and in the Loan Documents.

               2.4    Crediting Payments. Bank shall credit a wire transfer of
funds, check or other item of payment to such deposit account or Obligation as
Borrower specifies, provided that during the existence of an Event of Default,
the receipt by Bank of any wire transfer of funds, check, or other item of
payment shall be immediately applied to conditionally reduce Obligations, but
shall not be considered a payment on account unless such payment is of
immediately available federal funds or unless and until such check or other item
of payment is honored when presented for payment. Notwithstanding anything to
the contrary contained herein, any wire transfer or payment received by Bank
after 12:00 noon Pacific time shall be deemed to have been received by Bank as
of the opening of

                                       9
<PAGE>

business on the immediately following Business Day. Whenever any payment to Bank
under the Loan Documents would otherwise be due (except by reason of
acceleration) on a date that is not a Business Day, such payment shall instead
be due on the next Business Day, and additional fees or interest, as the case
may be, shall accrue and be payable for the period of such extension.

               2.5    Fees. Borrower shall pay to Bank the following:

                      (a)    Facility Fee. On the Closing Date and each year on
the anniversary of the Closing Date so long as any Advances are outstanding, a
Facility Fee equal to $30,000, which shall be nonrefundable;

                      (b)    Bank Expenses. On the Closing Date, all Bank
Expenses incurred through the Closing Date, including reasonable attorneys' fees
and expenses (not to exceed $5,000) and, after the Closing Date, all Bank
Expenses, including reasonable attorneys' fees and expenses, as and when they
become due; and

                      (c)    Commitment Fee. A commitment fee equal to the
Applicable Percentage per annum of the average unused portion of the
availability under the Revolving Line. Such fee shall be payable in quarterly
installments on the last day of each fiscal quarter or, in the case of the
quarter in which the Revolving Maturity Date falls, on the Revolving Maturity
Date. Each quarterly installment shall be calculated on the average unused
portion of the Revolving Line during such fiscal quarter.

               2.6    Additional Costs. In case any law, regulation, treaty or
official directive or the interpretation or application thereof by any court or
any governmental authority charged with the administration thereof or the
compliance with any guideline or request of any central bank or other
governmental authority (whether or not having the force of law):

                      (a)    subjects Bank to any tax with respect to payments
of principal or interest or any other amounts payable hereunder by Borrower or
otherwise with respect to the transactions contemplated hereby (except for taxes
on the overall net income of Bank imposed by the United States of America or any
political subdivision thereof);

                      (b)    imposes, modifies or deems applicable any deposit
insurance, reserve, special deposit or similar requirement against assets held
by, or deposits in or for the account of, or loans by, Bank; or

                      (c)    imposes upon Bank any other condition with respect
to its performance under this Agreement,

and the result of any of the foregoing is to increase the cost to Bank, reduce
the income receivable by Bank or impose any expense upon Bank with respect to
the Obligations, Bank shall notify Borrower thereof. Borrower agrees to pay to
Bank the amount of such increase in cost, reduction in income or additional
expense as and when such cost, reduction or expense is incurred or determined,
upon presentation by Bank of a statement of the amount and setting forth Bank's
calculation thereof, all in reasonable detail, which statement shall be deemed
true and correct absent manifest error.

               2.7    Term. This Agreement shall become effective on the Closing
Date and, subject to Section 12.7, shall continue in full force and effect for
so long as any Obligations remain outstanding or Bank has any obligation to make
Credit Extensions under this Agreement. Notwithstanding the foregoing, Bank
shall have the right to terminate its obligation to make Credit Extensions under
this Agreement immediately and without notice upon the occurrence and during the
continuance of an Event of Default. Notwithstanding termination, Bank's Lien on
the Collateral shall remain in effect for so long as any Obligations are
outstanding. Borrower shall have the right to terminate this Agreement at any
time with notice to Bank, provided that all Obligations have been repaid in full
and Bank has no obligation to make Credit Extensions to Borrower thereafter.

        3.     CONDITIONS OF LOANS.

                                       10
<PAGE>

               3.1    Conditions Precedent to Initial Credit Extension. The
obligation of Bank to make the initial Credit Extension is subject to the
condition precedent that Bank shall have received, in form and substance
satisfactory to Bank, the following:

                      (a)    this Agreement;

                      (b)    a certificate of the Secretary of Borrower with
respect to incumbency and resolutions authorizing the execution and delivery of
this Agreement;

                      (c)    a financing statement (Form UCC-1);

                      (d)    agreement to provide insurance;

                      (e)    stock certificates with stock powers executed in
blank for 100% of the stock of CRYSTAL DECISIONS (UK) LIMITED;

                      (f)    stock certificates with stock powers executed in
blank for 100% of the stock of Borrower's Subsidiaries formed under the laws of
Canada or a province thereof;

                      (g)    a pledge agreement and PPSA filing for Borrower's
Subsidiary formed under the laws of Canada or a province thereof;

                      (h)    a security agreement and PPSA filing for Borrower
under Canadian law;

                      (i)    payment of the fees and Bank Expenses then due
specified in Section 2.5 hereof;

                      (j)    twenty days previously, an audit of the Collateral,
the results of which shall be satisfactory to Bank;

                      (k)    current financial statements of Borrower; and

                      (l)    such other documents, and completion of such other
matters, as Bank may reasonably deem necessary or appropriate.

               3.2    Conditions Precedent to all Credit Extensions. The
obligation of Bank to make each Credit Extension, including the initial Credit
Extension, is further subject to the following conditions:

                      (a)    timely receipt by Bank of the Payment/Advance Form
as provided in Section 2.1; and

                      (b)    the representations and warranties contained in
Section 5 shall be true and correct in all material respects on and as of the
date of such Payment/Advance Form and on the effective date of each Credit
Extension as though made at and as of each such date, and no Event of Default
shall have occurred and be continuing, or would exist after giving effect to
such Credit Extension (provided, however, that those representations and
warranties expressly referring to another date shall be true, correct and
complete in all material respects as of such date). The making of each Credit
Extension shall be deemed to be a representation and warranty by Borrower on the
date of such Credit Extension as to the accuracy of the facts referred to in
this Section 3.2.

        4.     CREATION OF SECURITY INTEREST.

               4.1    Grant of Security Interest. Borrower grants and pledges to
Bank a continuing security interest in all presently existing and hereafter
acquired or arising Collateral in order to secure prompt repayment of any and
all Obligations and in order to secure prompt performance by Borrower of each of
its covenants and duties under the Loan Documents. Except as set forth in the
Disclosure Letter, such security interest constitutes a valid, first priority
security interest in the presently existing Collateral, and will constitute a
valid, first priority security

                                       11
<PAGE>

interest in Collateral acquired after the date hereof. Borrower also hereby
agrees not to sell, transfer, assign, mortgage, pledge, lease, grant a security
interest in, or encumber any of its intellectual property, unless otherwise
permitted pursuant to Section 7.1 hereof.

               4.2    Delivery of Additional Documentation Required. Borrower
shall from time to time execute and deliver to Bank, at the request of Bank, all
Negotiable Collateral, all financing statements and other documents that Bank
may reasonably request, in form satisfactory to Bank, to perfect and continue
the perfection of Bank's security interests in the Collateral and in order to
fully consummate all of the transactions contemplated under the Loan Documents.

               4.3    Right to Inspect. Bank (through any of its officers,
employees, or agents) shall have the right, upon reasonable prior notice, from
time to time during Borrower's usual business hours but no more than twice a
year (unless an Event of Default has occurred and is continuing), to inspect
Borrower's Books and to make copies thereof and to check, test, and appraise the
Collateral in order to verify Borrower's financial condition or the amount,
condition of, or any other matter relating to, the Collateral.

               4.4    Pledge of Collateral. Borrower hereby pledges, assigns and
grants to Bank a security interest in all shares of stock and membership
interests in limited liability companies which are part of the Collateral,
including without limitation all Borrower's equity interests in its Subsidiaries
(the "Shares"), together with all proceeds and substitutions thereof, all cash,
stock and other moneys and property paid thereon, all rights to subscribe for
securities declared or granted in connection therewith, and all other cash and
noncash proceeds of the foregoing, as security for the performance of the
Obligations. As provided for in Sections 3.1 and 6.13, certain of the Shares
shall be delivered to Bank on the Closing Date. The remainder of the Shares
shall, upon the occurrence and during the continuance of an Event of Default, be
delivered to Bank, accompanied by an instrument of assignment duly executed in
blank by Borrower, and Borrower shall cause the books of each entity whose
shares are part of the Shares and any transfer agent to reflect the pledge of
the Shares. Upon the occurrence and during the continuance of an Event of
Default, Bank may effect the transfer of the Shares into the name of Bank and
cause new certificates representing such securities to be issued in the name of
Bank or its transferee. Borrower will execute and deliver such documents, and
take or cause to be taken such actions, as Bank may reasonably request to
perfect or continue the perfection of Bank's security interest in the Shares.
Unless an Event of Default shall have occurred and be continuing, Borrower shall
be entitled to exercise any rights with respect to the Shares and to give
consents, waivers and ratifications in respect thereof, provided that no vote
shall be cast or consent, waiver or ratification given or action taken which
would be inconsistent with any of the terms of this Agreement or which would
constitute or create any violation of any of such terms. All such rights to vote
and give consents, waivers and ratifications shall terminate upon the occurrence
and continuance of an Event of Default. The Shares are not held in a brokerage
or similar securities account.

        Notwithstanding the foregoing, 35% of Borrower's shares of capital stock
in each Subsidiary (other than CRYSTAL DECISIONS (UK) LIMITED) not formed under
the laws of the United States or a state thereof or Canada or a province thereof
shall be excluded from the Collateral, provided that the provisions of this
paragraph shall in no case exclude from the definition of "Collateral" proceeds
of the disposition of the foregoing, dividends or other payments made on the
foregoing or any general intangibles consisting of rights to payment, all of
which shall at all times constitute "Collateral".

        5.     REPRESENTATIONS AND WARRANTIES.

               Borrower represents and warrants as follows:

               5.1    Due Organization and Qualification. Borrower and each
Subsidiary is a corporation duly existing under the laws of its jurisdiction of
incorporation and qualified and licensed to do business in any jurisdiction in
which the conduct of its business or its ownership of property requires that it
be so qualified, except to the extent that a failure to qualify could not
reasonably be expected to cause a Material Adverse Effect.

               5.2    Due Authorization; No Conflict. The execution, delivery,
and performance of the Loan Documents are within Borrower's powers, have been
duly authorized, and are not in conflict with nor constitute a breach of any
provision contained in Borrower's Certificate of Incorporation or Bylaws, nor
will they constitute an

                                       12
<PAGE>

event of default under any material agreement to which Borrower is a party or by
which Borrower is bound. Borrower is not in default under any material agreement
to which it is a party or by which it is bound.

               5.3    No Prior Encumbrances. Borrower has good and marketable
title to its property, free and clear of Liens, except for Permitted Liens.

               5.4    Bona Fide Eligible Accounts. The Eligible Accounts are
bona fide existing obligations. The property and services giving rise to such
Eligible Accounts has been delivered or rendered to the account debtor or to the
account debtor's agent for immediate and unconditional acceptance by the account
debtor. Borrower has not received notice of actual or imminent Insolvency
Proceeding of any account debtor that is included in any Borrowing Base
Certificate as an Eligible Account.

               5.5    Merchantable Inventory. All Inventory is in all material
respects of good and marketable quality, free from all material defects, except
for Inventory for which adequate reserves have been made.

               5.6    Intellectual Property. Borrower is the sole owner of its
patents, trademarks, copyrights, and other intellectual property, except for
non-exclusive licenses granted by Borrower to its customers in the ordinary
course of business. To the best knowledge of Borrower, each of Borrower's
patents is valid and enforceable, and no part of its intellectual property has
been judged invalid or unenforceable, in whole or in part, and no claim has been
made that any part of its intellectual property violates the rights of any third
party.

               5.7    Name; Location of Chief Executive Office. Except as
disclosed in the Disclosure Letter, Borrower has not done business under any
name other than that specified on the signature page hereof. The chief executive
office of Borrower is located at the address indicated in Section 10 hereof.
Except as set forth in the Disclosure Letter, all Borrower's Inventory and
Equipment is located only at the location set forth in Section 10 hereof.

               5.8    Litigation. Except as set forth in Borrower's Securities
and Exchange Commission filings, there are no actions or proceedings pending by
or against Borrower or any Subsidiary before any court or administrative agency
in which an adverse decision could reasonably be expected to have a Material
Adverse Effect.

               5.9    No Material Adverse Change in Financial Statements. All
consolidated and consolidating financial statements related to Borrower and any
Subsidiary that Bank has received from Borrower fairly present in all material
respects Borrower's financial condition as of the date thereof and Borrower's
consolidated and consolidating results of operations for the period then ended.
There has not been a material adverse change in the consolidated or the
consolidating financial condition of Borrower since the date of the most recent
of such financial statements submitted to Bank.

               5.10   Solvency, Payment of Debts. Borrower is solvent and able
to pay its debts (including trade debts) as they mature.

               5.11   Regulatory Compliance. Borrower and each Subsidiary have
met the minimum funding requirements of ERISA with respect to any employee
benefit plans subject to ERISA, and no event has occurred resulting from
Borrower's failure to comply with ERISA that could reasonably be expected to
result in Borrower's incurring any material liability. Borrower is not an
"investment company" or a company "controlled" by an "investment company" within
the meaning of the Investment Company Act of 1940. Borrower is not engaged
principally, or as one of the important activities, in the business of extending
credit for the purpose of purchasing or carrying margin stock (within the
meaning of Regulations T and U of the Board of Governors of the Federal Reserve
System). Borrower has complied with all the provisions of the Federal Fair Labor
Standards Act. Borrower has not violated any statutes, laws, ordinances or rules
applicable to it, violation of which could reasonably be expected to have a
Material Adverse Effect.

               5.12   Environmental Condition. Except as disclosed in the
Disclosure Letter, none of Borrower's or any Subsidiary's properties or assets
has ever been used by Borrower or any Subsidiary or, to the best of Borrower's
knowledge, by previous owners or operators, in the disposal of, or to produce,
store, handle, treat,

                                       13
<PAGE>

release, or transport, any hazardous waste or hazardous substance other than in
accordance with applicable law; to the best of Borrower's knowledge, none of
Borrower's nor any Subsidiary's properties or assets has ever been designated or
identified in any manner pursuant to any environmental protection statute as a
hazardous waste or hazardous substance disposal site, or a candidate for closure
pursuant to any environmental protection statute; no lien arising under any
environmental protection statute has attached to any revenues or to any real or
personal property owned by Borrower or any Subsidiary; and neither Borrower nor
any Subsidiary has received a summons, citation, notice, or directive from the
Environmental Protection Agency or any other federal, state, provincial or other
governmental agency concerning any action or omission by Borrower or any
Subsidiary resulting in the releasing, or otherwise disposing of hazardous waste
or hazardous substances into the environment.

               5.13   Taxes. Borrower and each Subsidiary have filed or caused
to be filed all material tax returns required to be filed, and have paid, or
have made adequate provision for the payment of, all material taxes reflected
therein.

               5.14   Subsidiaries. Borrower does not own any stock, partnership
interest or other equity securities of any Person, except for Permitted
Investments.

               5.15   Government Consents. Borrower and each Subsidiary have
obtained all consents, approvals and authorizations of, made all declarations or
filings with, and given all notices to, all governmental authorities that are
necessary for the continued operation of Borrower's business as currently
conducted, the failure to obtain which could reasonably be expected to have a
Material Adverse Effect.

               5.16   Accounts. Except as disclosed in the Disclosure Letter
none of Borrower's nor any of Borrower's U.S. Subsidiary's property is
maintained or invested with a Person other than Bank.

               5.17   Shares. Borrower has full power and authority to create a
first lien on the Shares and no disability or contractual obligation exists that
would prohibit Borrower from pledging the Shares pursuant to this Agreement.
There are no subscriptions, warrants, rights of first refusal or other
restrictions on, or options exercisable with respect to the Shares. The Shares
have been and will be duly authorized and validly issued, and are fully paid and
non-assessable. The Shares are not the subject of any present or threatened
suit, action, arbitration, administrative or other proceeding, and Borrower
knows of no reasonable grounds for the institution of any such proceedings.

               5.18   Full Disclosure. No representation, warranty or other
statement made by Borrower in any certificate or written statement furnished to
Bank contains any untrue statement of a material fact or omits to state a
material fact necessary in order to make the statements contained in such
certificates or statements not misleading (it being recognized by Bank that the
projections and forecasts provided by Borrower in good faith and based upon
reasonable assumptions are not to be viewed as facts and that actual results
during the period or periods covered by any such projections and forecasts may
differ from the projected or forecasted results).

        6.     AFFIRMATIVE COVENANTS.

               Borrower covenants and agrees that, until payment in full of all
outstanding Obligations, and for so long as Bank may have any commitment to make
a Credit Extension hereunder, Borrower shall do all of the following:

               6.1    Good Standing. Borrower shall maintain its and each of its
Subsidiaries' corporate existence and good standing in its jurisdiction of
incorporation and maintain qualification in each jurisdiction in which it is
required under applicable law, except to the extent that the failure to maintain
such qualification could not reasonably be expected to cause a Material Adverse
Effect. Borrower shall maintain, and shall cause each of its Subsidiaries to
maintain, in force all licenses, approvals and agreements, the loss of which
could reasonably be expected to cause a Material Adverse Effect.

               6.2    Government Compliance. Borrower shall meet, and shall
cause each Subsidiary to meet, the minimum funding requirements of ERISA with
respect to any employee benefit plans subject to ERISA.

                                       14
<PAGE>

Borrower shall comply, and shall cause each Subsidiary to comply, with all
statutes, laws, ordinances and government rules and regulations to which it is
subject, noncompliance with which could reasonably be expected to cause a
Material Adverse Effect.

               6.3    Financial Statements, Reports, Certificates. Borrower
shall deliver the following to Bank: (a) as soon as available, but in any event
within thirty (30) days after the end of each calendar month, a company prepared
consolidated balance sheet, income, and cash flow statement covering Borrower's
consolidated operations during such period, prepared in accordance with GAAP
(except for the absence of footnotes and subject to normal year end
adjustments), consistently applied, in a form acceptable to Bank and certified
by a Responsible Officer; (b) as soon as available, but in any event within
ninety (90) days after the end of Borrower's fiscal year, audited consolidated
financial statements of Borrower prepared in accordance with GAAP, consistently
applied, together with an unqualified opinion on such financial statements of an
independent certified public accounting firm reasonably acceptable to Bank; (c)
if applicable, copies of all statements, reports and notices sent or made
available generally by Borrower to its security holders or to any holders of
Subordinated Debt and all reports on Forms 10-K and 10-Q filed with the
Securities and Exchange Commission; (d) promptly upon receipt of notice thereof,
a report of any legal actions pending or threatened against Borrower or any
Subsidiary that could result in damages or costs to Borrower or any Subsidiary
of Five Hundred Thousand Dollars ($500,000) or more; and (e) such budgets, sales
projections, operating plans or other financial information as Bank may
reasonably request from time to time generally prepared by Borrower in the
ordinary course of business.

        Within thirty (30) days after the last day of each month, Borrower shall
deliver to Bank a Borrowing Base Certificate signed by a Responsible Officer in
substantially the form of Exhibit C hereto, together with aged listings of
accounts receivable and accounts payable.

        Borrower shall deliver to Bank with the monthly financial statements a
Compliance Certificate signed by a Responsible Officer in substantially the form
of Exhibit D hereto.

        Bank shall have a right from time to time hereafter to audit Borrower's
Accounts and appraise Collateral at Borrower's expense, provided that such
audits will be conducted no more often than every six (6) months during the
first year after the Closing Date and no more than every twelve (12) months
thereafter unless an Event of Default has occurred and is continuing, provided
that, subject to Section 3.3, unless an Event of Default has occurred which is
continuing, no such audits shall occur unless there are outstanding Advances
owing under this Agreement.

               6.4    Inventory; Returns. Borrower shall keep all Inventory in
good and marketable condition, free from all material defects except for
Inventory for which adequate reserves have been made. Returns and allowances, if
any, as between Borrower and its account debtors shall be on the same basis and
in accordance with the usual customary practices of Borrower, as they exist at
the time of the execution and delivery of this Agreement. Borrower shall
promptly notify Bank of all returns and recoveries and of all disputes and
claims, where the return, recovery, dispute or claim involves more than One
Hundred Fifty Thousand Dollars ($150,000).

               6.5    Taxes. Borrower shall make, and shall cause each
Subsidiary to make, due and timely payment or deposit of all material federal,
state, provincial and local taxes, assessments, or contributions required of it
by law, and will execute and deliver to Bank, on demand, appropriate
certificates attesting to the payment or deposit thereof; and Borrower will
make, and will cause each Subsidiary to make, timely payment or deposit of all
material tax payments and withholding taxes required of it by applicable laws,
including, but not limited to, those laws concerning F.I.C.A., F.U.T.A., state
or provincial disability, and local, state, provincial and federal income taxes,
and will, upon request, furnish Bank with proof satisfactory to Bank indicating
that Borrower or a Subsidiary has made such payments or deposits; provided that
Borrower or a Subsidiary need not make any payment if the amount or validity of
such payment is contested in good faith by appropriate proceedings and is
reserved against (to the extent required by GAAP) by Borrower.

               6.6    Insurance.

                      (a)    Borrower, at its expense, shall keep the Collateral
insured against loss or damage by fire, theft, explosion, sprinklers, and all
other hazards and risks, and in such amounts, as ordinarily insured against by
other owners in similar businesses conducted in the locations where Borrower's
business is

                                       15
<PAGE>

conducted on the date hereof. Borrower shall also maintain insurance relating to
Borrower's business, ownership and use of the Collateral in amounts and of a
type that are customary to businesses similar to Borrower's.

                      (b)    All such policies of insurance shall be in such
form, with such companies, and in such amounts as are reasonably satisfactory to
Bank. All such policies of property insurance shall contain a lender's loss
payable endorsement, in a form satisfactory to Bank, showing Bank as an
additional loss payee thereof, and all liability insurance policies shall show
the Bank as an additional insured and shall specify that the insurer must give
at least twenty (20) days notice to Bank before canceling its policy for any
reason. Upon Bank's request, Borrower shall deliver to Bank certified copies of
such policies of insurance and evidence of the payments of all premiums
therefor. All proceeds payable with respect to Collateral under any such policy
shall, (i) during the existence of an Event of Default and at the option of
Bank, be payable to Bank to be applied on account of the Obligations or (ii) at
the other times, be paid to the Borrower.

               6.7    Accounts. Borrower shall maintain and shall cause each of
its Subsidiaries located in the United States to maintain depository and
operating accounts with Bank, including but not limited to purchasing cards and
foreign exchange contracts. Bank will be allowed to bid on administering
Borrower's 401K plan. In addition, Borrower shall maintain at least $10,000,000
(the "Required Cash Balance") in investments accounts at Bank, Comerica
Securities, Inc. and/or Munder Capital at all times, provided that if the
aggregate amount of all Borrower's cash, cash equivalents, and investments
(Borrower's "Actual Cash Balance") is less than $20,000,000 and no Event of
Default has occurred which is continuing, the Required Cash Balance shall be 50%
of the Actual Cash Balance. Borrower will enter into securities account control
agreements acceptable to Bank in connection with all accounts opened at Comerica
Securities, Inc. and/or Munder Capital.

               6.8    Quick Ratio. Borrower shall maintain on a consolidated
basis at all times, measured as of the last day of each quarter, a ratio of
Quick Assets to Current Liabilities less deferred revenue, of at least 1.25 to
1.00.

               6.9    Tangible Net Worth. Borrower shall maintain on a
consolidated basis at all times, measured as of the last day of each quarter, a
Tangible Net Worth of not less than Twenty Eight Million Dollars ($28,000,000)
plus 50% of Borrower's net profit after tax for each quarter ending after the
Closing Date plus 75% of the gross proceeds received by Borrower from the sale
of its equity securities to its investors.

               6.10   Free Cash Flow. As of the last day of each quarter, (i)
Borrower's Free Cash Flow for the four quarters immediately preceding the date
of measurement, measured on a consolidated basis, shall be positive and (ii)
Borrower's quarterly Free Cash Flow for two of the four quarters immediately
preceding the date of measurement, measured on a consolidated basis, shall have
been positive. As used herein, (i) "Free Cash Flow" means EBITDA plus any
interest income, less any interest expense, less any cash income taxes paid
(with the exception of the $9,000,000 one-time tax payment due in August 2002),
less any non-financed capital expenditures and (ii) "EBITDA" means earnings
before interest, taxes, depreciation, and amortization.

               6.11   Intellectual Property Rights. Borrower shall and shall
cause each Subsidiary to (i) protect, defend and maintain the validity and
enforceability of the Trademarks, Patents and Copyrights, (ii) use its best
efforts to detect infringements of the Trademarks, Patents and Copyrights and
promptly advise Bank in writing of material infringements detected and (iii) not
allow any material Trademarks, Patents or Copyrights to be abandoned, forfeited
or dedicated to the public without the written consent of Bank, which shall not
be unreasonably withheld.

               6.12   Subsidiary Security Agreements. CRYSTAL DECISIONS, CORP.
and each Subsidiary formed under the law of the United States or a state thereof
or the laws of Canada or a province thereof shall provide a pledge of all of its
assets (excluding its intellectual property) in support of Borrower's
Obligations under this Agreement, in form and substance satisfactory to Bank,
along with such other documents as the Bank deems necessary or advisable to
effectuate such secured guaranty, including without limitation a third party
security agreement, and UCC-1 financing statement, each in form and substance
satisfactory to Bank.

               6.13   Subsidiary Pledges.

                                       16
<PAGE>

                      (a)    Borrower shall execute and deliver to Bank pledges
of at least 65% of its equity interest in each Subsidiary which generates more
than 5% of Borrower's total revenue in any given year, along with certificates
for the pledged shares, blank stock powers, and such other instruments or
documentation requested by Bank in order to take and perfect a security interest
in such equity interests. Borrower shall at all times ensure that such pledged
stock is not less than 65% of its equity interest in each such Subsidiary and
shall promptly pledge to Bank any additional shares as are from time to time
required to keep the percentage of shares pledged at 65%.

                      (b)    Notwithstanding the foregoing, Borrower shall
execute and deliver to Bank pledges of 100% of its equity interest in each
Subsidiary which is formed under the laws of the United States or a state
thereof, in each Subsidiary formed under the laws of Canada or a province
thereof, and in CRYSTAL DECISIONS (UK) LIMITED, along with certificates for the
pledged shares, blank stock powers, and such other instruments or documentation
requested by Bank in order to take and perfect a security interest in such
equity interests. Borrower shall at all times ensure that such pledged stock is
not less than 100% of its equity interest in each such Subsidiary and shall
promptly pledge to Bank any additional shares as are from time to time required
to keep the percentage of shares pledged at 100%.

               6.14   Further Assurances. At any time and from time to time
Borrower shall execute and deliver such further instruments and take such
further action as may reasonably be requested by Bank to effect the purposes of
this Agreement.

        7.     NEGATIVE COVENANTS.

               Borrower covenants and agrees that, so long as any credit
hereunder shall be available and until payment in full of the outstanding
Obligations or for so long as Bank may have any commitment to make any Credit
Extensions, Borrower will not do any of the following:

               7.1    Dispositions. Convey, sell, lease, transfer or otherwise
dispose of (collectively, a "Transfer"), or permit any of its Subsidiaries to
Transfer, all or any part of its business or property, including its
intellectual property, other than: (i) Transfers of Inventory in the ordinary
course of business; (ii) Transfers of non-exclusive licenses and exclusive
licenses with respect to custom software developed for specific customers and
similar arrangements for the use of the property of Borrower or its Subsidiaries
in the ordinary course of business; (iii) Transfers of worn-out or obsolete
Equipment which was not financed by Bank; (iv) Transfers specifically permitted
elsewhere in this Section 7; (v) Transfers constituting trade payables and of
other payments made by Borrower in the ordinary course of business not
prohibited elsewhere under this Agreement; (vi) Transfers in connection with a
sale / leaseback of Equipment purchased by Borrower after the date of this
Agreement provided that the sale / leaseback transaction is consummated within
ninety (90) days after the purchase of such Equipment and that Borrower is in
compliance with Section 7.4 and subsection (c) of the definition of "Permitted
Indebtedness" after the consummation of such transaction; (vii) Transfers of
other assets of Borrower or its Subsidiaries which do not in the aggregate
exceed $500,000 during the term of this Agreement; and (viii) Transfers of
Borrower's intellectual property to a Subsidiary or from one Subsidiary to
another Subsidiary, provided that Borrower retains an unconditional right to use
such intellectual property at all times after each such Transfer.

               7.2    Change in Business; Change in Control or Executive Office.
Engage in any business, or permit any of its Subsidiaries to engage in any
business, other than the businesses currently engaged in by Borrower or such
Subsidiary and any business substantially similar or related thereto (or
incidental thereto); or suffer or permit a Change in Control (other than the
sale of Borrower's equity securities in a public offering); or without thirty
(30) days prior written notification to Bank, relocate its chief executive
office or state of incorporation or change its legal name.

               7.3    Mergers or Acquisitions. Merge or consolidate, or permit
any of its Subsidiaries to merge or consolidate, with or into any other business
organization, or acquire, or permit any of its Subsidiaries to acquire, all or
substantially all of the capital stock or property of another Person.
Notwithstanding the foregoing, this Section 7.3 shall not apply to (i)
transactions in which the sole consideration is Borrower's stock, Borrower is
the surviving entity, and, after giving effect to such transaction, there is no
Change in Control and (ii) transactions in which a Subsidiary merges with
another Subsidiary or a Subsidiary merges into the Borrower so long as the

                                       17
<PAGE>

Borrower is the surviving entity, provided in each case that at the time of any
such transaction an Event of Default has not occurred which is continuing and no
Event of Default would exist after giving effect to any such transaction.

               7.4    Indebtedness. Create, incur, assume or be or remain liable
with respect to any Indebtedness, or permit any Subsidiary so to do, other than
Permitted Indebtedness.

               7.5    Encumbrances. Create, incur, assume or suffer to exist any
Lien with respect to any of its property, including its intellectual property,
or assign or otherwise convey any right to receive income, including the sale of
any Accounts, or permit any of its Subsidiaries so to do, except for Permitted
Liens. Agree with any Person other than Bank not to grant a security interest
in, or otherwise encumber, any of its property, including its intellectual
property, or permit any Subsidiary to do so.

               7.6    Distributions. Pay any dividends or make any other
distribution or payment on account of or in redemption, retirement or purchase
of any capital stock, except that Borrower may (i) repurchase the stock of
former employees, consultants or directors pursuant to stock repurchase
agreements as long as an Event of Default does not exist prior to such
repurchase or would not exist after giving effect to such repurchase, (ii)
repurchase the stock of former employees or directors regardless of whether an
Event of Default exists, (iii) Borrower may repurchase its capital stock from
the proceeds of the issuance of its capital stock, provided that such
repurchases are effectuated immediately upon the consummation of such
transactions, (iv) Borrower and its Subsidiaries may convert any of their
convertible securities into other securities pursuant to the terms of such
convertible securities or otherwise in exchange therefore, (v) make
distributions payable solely in Borrower's capital stock, and (vi) repurchase
stock and/or pay cash dividends in an aggregate amount not to exceed $2,000,000
during the term of this Agreement, provided that no Event of Default has
occurred which is continuing or would exist immediately after giving effect to
any such repurchase or dividend.

               7.7    Investments. Directly or indirectly acquire or own, or
make any Investment in or to any Person, or permit any of its Subsidiaries so to
do, other than Permitted Investments; or suffer or permit any Subsidiary to be a
party to, or be bound by, an agreement that restricts such Subsidiary from
paying dividends or otherwise distributing property to Borrower; or allow any
money or other assets to be conveyed or transferred to a Minor Subsidiary by any
means, whether in the form of an Investment or an Account or an advance for
operational purposes or otherwise in excess of the limitations set forth in the
definition of Permitted Investment.

               7.8    Transactions with Affiliates. Directly or indirectly enter
into or permit to exist any material transaction with any Affiliate of Borrower
except for transactions with Subsidiaries and transactions that are in the
ordinary course of Borrower's business, upon fair and reasonable terms that are
no less favorable to Borrower than would be obtained in an arm's length
transaction with a non-affiliated Person.

               7.9    Subordinated Debt. Make any payment in respect of any
Subordinated Debt, or permit any of its Subsidiaries to make any such payment,
except in compliance with the terms of such Subordinated Debt, or amend any
provision contained in any documentation relating to the Subordinated Debt
without Bank's prior written consent.

               7.10   Inventory. Store the Inventory with a bailee,
warehouseman, or other third party unless the third party has been notified of
Bank's security interest and Bank (a) has received an acknowledgment from the
third party that it is holding or will hold the Inventory for Bank's benefit or
(b) is in pledge possession of the warehouse receipt, where negotiable, covering
such Inventory. Store or maintain any Inventory at a location other than the
location set forth in Section 10 of this Agreement.

               7.11   Compliance. Become an "investment company" or be
controlled by an "investment company," within the meaning of the Investment
Company Act of 1940, or become principally engaged in, or undertake as one of
its important activities, the business of extending credit for the purpose of
purchasing or carrying margin stock, or use the proceeds of any Credit Extension
for such purpose. Fail to meet the minimum funding requirements of ERISA, permit
a Reportable Event or Prohibited Transaction, as defined in ERISA, to occur,
fail to comply with the Federal Fair Labor Standards Act or violate any law or
regulation, which violation could have a Material Adverse Effect, or a material
adverse effect on the Collateral or the priority of Bank's Lien on the
Collateral, or permit any of its Subsidiaries to do any of the foregoing.

                                       18
<PAGE>

               7.12   Negative Pledge Agreements. Permit the inclusion in any
contract to which it or a Subsidiary becomes a party of any provisions that
could restrict or invalidate the creation of a security interest in any of
Borrower's or such Subsidiary's property, except for provisions that restrict or
prohibit the assignment of, or granting of a security interest in, Borrower's
rights with respect to an equipment leasing agreement or other equipment
financing arrangement and Borrower's rights with respect to the equipment
financed under such agreements.

        8.     EVENTS OF DEFAULT.

               Any one or more of the following events shall constitute an Event
of Default by Borrower under this Agreement:

               8.1    Payment Default. If Borrower (i) fails to pay, when due,
any of the principal amount of and/or interest on the Obligations or (ii) fails
to pay any portion of the Obligations not constituting principal and/or
interest, including without limitation Bank Expenses, within thirty (30) days of
receipt by Borrower of an invoice for such other Obligations;

               8.2    Covenant Default. If Borrower fails to perform any
obligation under Article 6 or violates any of the covenants contained in Article
7 of this Agreement, or fails or neglects to perform, keep, or observe any other
material term, provision, condition, covenant, or agreement contained in this
Agreement, in any of the Loan Documents, or in any other present or future
agreement between Borrower and Bank and as to any default under such other term,
provision, condition, covenant or agreement that can be cured, has failed to
cure such default within thirty (30) days after Borrower receives notice thereof
or any officer of Borrower becomes aware thereof; provided, however, that if the
default cannot by its nature be cured within the thirty (30) day period or
cannot after diligent attempts by Borrower be cured within such thirty (30) day
period, and such default is likely to be cured within a reasonable time, then
Borrower shall have an additional reasonable period (which shall not in any case
exceed thirty (30) days) to attempt to cure such default, and within such
reasonable time period the failure to have cured such default shall not be
deemed an Event of Default (provided that no Credit Extensions will be required
to be made during such cure period);

               8.3    Material Adverse Effect. If there occurs a material
adverse change in Borrower's business or financial condition, or if there is a
material impairment of the prospect of repayment of any portion of the
Obligations or a material impairment of the value or priority of Bank's security
interests in the Collateral;

               8.4    Attachment. If any material portion of Borrower's assets
is attached, seized, subjected to a writ or distress warrant, or is levied upon,
or comes into the possession of any trustee, receiver or person acting in a
similar capacity and such attachment, seizure, writ or distress warrant or levy
has not been removed, discharged or rescinded within thirty (30) days, or if
Borrower is enjoined, restrained, or in any way prevented by court order from
continuing to conduct all or any material part of its business affairs, or if a
judgment or other claim becomes a lien or encumbrance upon any material portion
of Borrower's assets, or if a notice of lien, levy, or assessment is filed of
record with respect to any of Borrower's assets by the United States Government
or the Government of Canada or of any province, or any department, agency, or
instrumentality thereof, or by any state, county, municipal, or governmental
agency, and the same is not paid within thirty (30) days after Borrower receives
notice thereof, provided that none of the foregoing shall constitute an Event of
Default where such action or event is stayed or an adequate bond has been posted
pending a good faith contest by Borrower (provided that no Credit Extensions
will be required to be made during such cure period);

               8.5    Insolvency. If Borrower becomes insolvent, or if an
Insolvency Proceeding is commenced by Borrower, or if an Insolvency Proceeding
is commenced against Borrower and is not dismissed or stayed within sixty (60)
days (provided that no Credit Extensions will be made prior to the dismissal of
such Insolvency Proceeding);

               8.6    Other Agreements. If there is a default or other failure
to perform in any agreement to which Borrower is a party or by which it is bound
resulting in a right by a third party or parties, whether or not exercised, to
accelerate the maturity of any Indebtedness in an amount in excess of Five
Hundred Thousand Dollars ($500,000) or which could have a Material Adverse
Effect;

                                       19
<PAGE>

               8.7    Subordinated Debt. If Borrower makes any payment on
account of Subordinated Debt, except to the extent such payment is allowed under
any subordination agreement entered into with Bank;

               8.8    Judgments. If a judgment or judgments for the payment of
money in an amount, individually or in the aggregate, of at least Five Hundred
Thousand Dollars ($500,000) shall be rendered against Borrower and shall remain
unsatisfied and unstayed for a period of thirty (30) days (provided that no
Credit Extensions will be made prior to the satisfaction or stay of such
judgment); or

               8.9    Misrepresentations. If any material misrepresentation or
material misstatement exists now or hereafter in any warranty or representation
set forth herein or in any certificate delivered to Bank by any Responsible
Officer pursuant to this Agreement or to induce Bank to enter into this
Agreement or any other Loan Document.

               8.10   Guaranty. If any guaranty of all or a portion of the
Obligations (a "Guaranty") ceases for any reason to be in full force and effect,
or any guarantor fails to perform any obligation under any Guaranty or a
security agreement securing any Guaranty (collectively, the "Guaranty
Documents"), or any event of default occurs under any Guaranty Document or any
guarantor revokes or purports to revoke a Guaranty, or any material
misrepresentation or material misstatement exists now or hereafter in any
warranty or representation set forth in any Guaranty Document or in any
certificate delivered to Bank in connection with any Guaranty Document, or if
any of the circumstances described in Sections 8.3 through 8.8 occur with
respect to any guarantor or any guarantor dies or becomes subject to any
criminal prosecution, or any circumstances arise causing Bank, in good faith, to
become insecure as to the satisfaction of any of any guarantor's obligations
under the Guaranty Documents.

        9.     BANK'S RIGHTS AND REMEDIES.

               9.1    Rights and Remedies. Upon the occurrence and during the
continuance of an Event of Default, Bank may, at its election, without notice of
its election and without demand, do any one or more of the following, all of
which are authorized by Borrower:

                      (a)    Declare all Obligations, whether evidenced by this
Agreement, by any of the other Loan Documents, or otherwise, immediately due and
payable (provided that upon the occurrence of an Event of Default described in
Section 8.5, all Obligations shall become immediately due and payable without
any action by Bank);

                      (b)    Cease advancing money or extending credit to or for
the benefit of Borrower under this Agreement or under any other agreement
between Borrower and Bank;

                      (c)    Settle or adjust disputes and claims directly with
account debtors for amounts, upon terms and in whatever order that Bank
reasonably considers advisable;

                      (d)    Make such payments and do such acts as Bank
considers necessary or reasonable to protect its security interest in the
Collateral. Borrower agrees to assemble the Collateral if Bank so requires, and
to make the Collateral available to Bank as Bank may designate. Borrower
authorizes Bank to enter the premises where the Collateral is located, to take
and maintain possession of the Collateral, or any part of it, and to pay,
purchase, contest, or compromise any encumbrance, charge, or lien which in
Bank's determination appears to be prior or superior to its security interest
and to pay all expenses incurred in connection therewith. With respect to any of
Borrower's owned premises, Borrower hereby grants Bank a license to enter into
possession of such premises and to occupy the same, without charge, in order to
exercise any of Bank's rights or remedies provided herein, at law, in equity, or
otherwise;

                      (e)    Set off and apply to the Obligations any and all
(i) balances and deposits of Borrower held by Bank, or (ii) indebtedness at any
time owing to or for the credit or the account of Borrower held by Bank;

                                       20
<PAGE>

                      (f)    Ship, reclaim, recover, store, finish, maintain,
repair, prepare for sale, advertise for sale, and sell (in the manner provided
for herein) the Collateral. Bank is hereby granted a license or other right,
solely pursuant to the provisions of this Section 9.1, to use, without charge,
Borrower's labels, patents, copyrights, rights of use of any name, trade
secrets, trade names, trademarks, service marks, and advertising matter, or any
property of a similar nature, as it pertains to the Collateral, in completing
production of, advertising for sale, and selling any Collateral and, in
connection with Bank's exercise of its rights under this Section 9.1, Borrower's
rights under all licenses and all franchise agreements shall inure to Bank's
benefit;

                      (g)    Dispose of the Collateral by way of one or more
contracts or transactions, for cash or on terms, in such manner and at such
places (including Borrower's premises) as Bank determines is commercially
reasonable, and apply any proceeds to the Obligations in whatever manner or
order Bank deems appropriate;

                      (h)    Bank may credit bid and purchase at any public
sale; and

                      (i)    Any deficiency that exists after disposition of the
Collateral as provided above will be paid immediately by Borrower.

               9.2    Power of Attorney. Effective only upon the occurrence and
during the continuance of an Event of Default, Borrower hereby irrevocably
appoints Bank (and any of Bank's designated officers, or employees) as
Borrower's true and lawful attorney to: (a) send requests for verification of
Accounts or notify account debtors of Bank's security interest in the Accounts;
(b) endorse Borrower's name on any checks or other forms of payment or security
that may come into Bank's possession; (c) sign Borrower's name on any invoice or
bill of lading relating to any Account, drafts against account debtors,
schedules and assignments of Accounts, verifications of Accounts, and notices to
account debtors; (d) dispose of any Collateral; (e) make, settle, and adjust all
claims under and decisions with respect to Borrower's policies of insurance; (f)
settle and adjust disputes and claims respecting the accounts directly with
account debtors, for amounts and upon terms which Bank determines to be
reasonable; and (g) to file, in its sole discretion, one or more financing or
continuation statements and amendments thereto, relative to any of the
Collateral; provided Bank may exercise such power of attorney to sign the name
of Borrower on any of the documents described in Section 4.2 regardless of
whether an Event of Default has occurred. The appointment of Bank as Borrower's
attorney in fact, and each and every one of Bank's rights and powers, being
coupled with an interest, is irrevocable until all of the Obligations have been
fully repaid and performed and Bank's obligation to provide Credit Extensions
hereunder is terminated.

               9.3    Accounts Collection. Upon the occurrence and during the
continuance of an Event of Default, Bank may notify any Person owing funds to
Borrower of Bank's security interest in such funds and verify the amount of such
Account. Upon the occurrence and during the continuance of an Event of Default,
Borrower shall collect all amounts owing to Borrower for Bank, receive in trust
all payments as Bank's trustee, and immediately deliver such payments to Bank in
their original form as received from the account debtor, with proper
endorsements for deposit.

               9.4    Bank Expenses. If Borrower fails to pay any amounts or
furnish any required proof of payment due to third persons or entities, as
required under the terms of this Agreement, then Bank may do any or all of the
following after reasonable notice to Borrower: (a) make payment of the same or
any part thereof; (b) set up such reserves under a loan facility in Section 2.1
as Bank deems necessary to protect Bank from the exposure created by such
failure; or (c) obtain and maintain insurance policies of the type discussed in
Section 6.6 of this Agreement, and take any action with respect to such policies
as Bank deems prudent. Any amounts so paid or deposited by Bank shall constitute
Bank Expenses, shall be immediately due and payable, and shall bear interest at
the then applicable rate hereinabove provided, and shall be secured by the
Collateral. Any payments made by Bank shall not constitute an agreement by Bank
to make similar payments in the future or a waiver by Bank of any Event of
Default under this Agreement.

               9.5    Bank's Liability for Collateral. So long as Bank complies
with reasonable banking practices and Section 9207 of the Code, Bank shall not
in any way or manner be liable or responsible for: (a) the safekeeping of the
Collateral; (b) any loss or damage thereto occurring or arising in any manner or
fashion from any cause; (c) any diminution in the value thereof; or (d) any act
or default of any carrier, warehouseman, bailee,

                                       21
<PAGE>

forwarding agency, or other person whomsoever. All risk of loss, damage or
destruction of the Collateral shall be borne by Borrower.

               9.6    Shares. Borrower recognizes that Bank may be unable to
effect a public sale of any or all the Shares, by reason of certain prohibitions
contained in federal securities laws and applicable state securities laws or
otherwise, and may be compelled to resort to one or more private sales thereof
to a restricted group of purchasers which will be obliged to agree, among other
things, to acquire such securities for their own account for investment and not
with a view to the distribution or resale thereof. Borrower acknowledges and
agrees that any such private sale may result in prices and other terms less
favorable than if such sale were a public sale and, notwithstanding such
circumstances, agrees that any such private sale shall be deemed to have been
made in a commercially reasonable manner. Bank shall be under no obligation to
delay a sale of any of the Shares for the period of time necessary to permit the
issuer thereof to register such securities for public sale under federal
securities laws or under applicable state securities laws, even if such issuer
would agree to do so.

               9.7    Remedies Cumulative. Bank's rights and remedies under this
Agreement, the Loan Documents, and all other agreements shall be cumulative.
Bank shall have all other rights and remedies not inconsistent herewith as
provided under the Code, by law, or in equity. No exercise by Bank of one right
or remedy shall be deemed an election, and no waiver by Bank of any Event of
Default on Borrower's part shall be deemed a continuing waiver. No delay by Bank
shall constitute a waiver, election, or acquiescence by it. No waiver by Bank
shall be effective unless made in a written document signed on behalf of Bank
and then shall be effective only in the specific instance and for the specific
purpose for which it was given.

               9.8    Demand; Protest. Borrower waives demand, protest, notice
of protest, notice of default or dishonor, notice of payment and nonpayment,
notice of any default, nonpayment at maturity, release, compromise, settlement,
extension, or renewal of accounts, documents, instruments, chattel paper, and
guarantees at any time held by Bank on which Borrower may in any way be liable.

        10.    NOTICES.

               Unless otherwise provided in this Agreement, all notices or
demands by any party relating to this Agreement or any other agreement entered
into in connection herewith shall be in writing and (except for financial
statements and other informational documents which may be sent by first-class
mail, postage prepaid) shall be personally delivered or sent by a recognized
overnight delivery service, certified mail, postage prepaid, return receipt
requested, or by telefacsimile to Borrower or to Bank, as the case may be, at
its addresses set forth below:

        If to Borrower:      CRYSTAL DECISIONS, INC.
                             840 Cambie Street
                             Vancouver, BC V6B 4J2
                             Attn: Chief Financial Officer
                             FAX: (604) 974-2298

        With a copy to:      CRYSTAL DECISIONS, INC.
                             895 Emerson Street
                             Palo Alto, CA 94301-2413
                             Attn: Susan J. Wolfe, Vice President and
                                   General Counsel
                             FAX: (650) 838-7451

                                       22
<PAGE>

        If to Bank:          COMERICA BANK - CALIFORNIA
                             9920 S. La Cienega Blvd., Suite 1401
                             Inglewood, CA 90301
                             Attn: Manager
                             FAX: (310) 338-6110

        With a copy to:      COMERICA BANK - CALIFORNIA
                             5330 Carillon Point
                             Kirkland, WA 98033
                             Attn: Bob Van Nortwick
                             FAX: (425) 576-2810

        Notwithstanding the foregoing, notice sent to Borrower in accordance
with this Section 10 shall be effective despite any failure to provide a copy of
such notice to Borrower's internal counsel. The parties hereto may change the
address at which they are to receive notices hereunder, by notice in writing in
the foregoing manner given to the other.

        11.    CHOICE OF LAW AND VENUE; JURY TRIAL WAIVER.

               This Agreement shall be governed by, and construed in accordance
with, the internal laws of the State of California, without regard to principles
of conflicts of law. Each of Borrower and Bank hereby submits to the exclusive
jurisdiction of the state and Federal courts located in the County of Santa
Clara, State of California. BORROWER AND BANK EACH HEREBY WAIVE THEIR RESPECTIVE
RIGHTS TO A JURY TRIAL OF ANY CLAIM OR CAUSE OF ACTION BASED UPON OR ARISING OUT
OF ANY OF THE LOAN DOCUMENTS OR ANY OF THE TRANSACTIONS CONTEMPLATED THEREIN,
INCLUDING CONTRACT CLAIMS, TORT CLAIMS, BREACH OF DUTY CLAIMS, AND ALL OTHER
COMMON LAW OR STATUTORY CLAIMS. EACH PARTY RECOGNIZES AND AGREES THAT THE
FOREGOING WAIVER CONSTITUTES A MATERIAL INDUCEMENT FOR IT TO ENTER INTO THIS
AGREEMENT. EACH PARTY REPRESENTS AND WARRANTS THAT IT HAS REVIEWED THIS WAIVER
WITH ITS LEGAL COUNSEL AND THAT IT KNOWINGLY AND VOLUNTARILY WAIVES ITS JURY
TRIAL RIGHTS FOLLOWING CONSULTATION WITH LEGAL COUNSEL.

        12.    GENERAL PROVISIONS.

               12.1   Successors and Assigns. This Agreement shall bind and
inure to the benefit of the respective successors and permitted assigns of each
of the parties; provided, however, that neither this Agreement nor any rights
hereunder may be assigned by Borrower without Bank's prior written consent,
which consent may be granted or withheld in Bank's sole discretion. Bank shall
have the right without the consent of or notice to Borrower to sell, transfer,
negotiate, or grant participation in all or any part of, or any interest in,
Bank's obligations, rights and benefits hereunder.

               12.2   Indemnification. Borrower shall defend, indemnify and hold
harmless Bank and its officers, employees, and agents against: (a) all
obligations, demands, claims, and liabilities claimed or asserted by any other
party in connection with the transactions contemplated by this Agreement, except
for obligations, demands and claims caused by Bank's gross negligence or willful
misconduct; and (b) all losses or Bank Expenses in any way suffered, incurred,
or paid by Bank as a result of or in any way arising out of, following, or
consequential to transactions between Bank and Borrower whether under this
Agreement, or otherwise (including without limitation reasonable attorneys' fees
and expenses), except for losses caused by Bank's gross negligence or willful
misconduct.

               12.3   Time of Essence. Time is of the essence for the
performance of all obligations set forth in this Agreement.

               12.4   Severability of Provisions. Each provision of this
Agreement shall be severable from every other provision of this Agreement for
the purpose of determining the legal enforceability of any specific provision.

                                       23
<PAGE>

               12.5   Amendments in Writing, Integration. Neither this Agreement
nor the Loan Documents can be amended or terminated orally. All prior
agreements, understandings, representations, warranties, and negotiations
between the parties hereto with respect to the subject matter of this Agreement
and the Loan Documents, if any, are superceded by this Agreement and the Loan
Documents.

               12.6   Counterparts. This Agreement may be executed in any number
of counterparts and by different parties on separate counterparts, each of
which, when executed and delivered, shall be deemed to be an original, and all
of which, when taken together, shall constitute but one and the same Agreement.

               12.7   Survival. All covenants, representations and warranties
made in this Agreement shall continue in full force and effect so long as any
Obligations remain outstanding or Bank has any obligation to make Credit
Extensions to Borrower. The obligations of Borrower to indemnify Bank with
respect to the expenses, damages, losses, costs and liabilities described in
Section 12.2 shall survive until all applicable statute of limitations periods
with respect to actions that may be brought against Bank have run.

        IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be
executed as of the date first above written.

                                        CRYSTAL DECISIONS, INC.

                                        By:    /s/ Eric Patel
                                            ---------------------------------

                                        Title: Chief Financial Officer
                                               ------------------------------

                                        COMERICA BANK-CALIFORNIA

                                        By:    /s/ Robert Van Nortwick
                                            ---------------------------------

                                        Title: Vice President
                                               ------------------------------

                                       24
<PAGE>

DEBTOR          CRYSTAL DECISIONS, INC.

SECURED PARTY:  COMERICA BANK-CALIFORNIA

                                    EXHIBIT A

                        COLLATERAL DESCRIPTION ATTACHMENT
                         TO LOAN AND SECURITY AGREEMENT

        All personal property of Borrower (herein referred to as "Borrower" or
"Debtor") whether presently existing or hereafter created or acquired, and
wherever located, including, but not limited to:

               (a)    all accounts (including health-care-insurance
receivables), chattel paper (including tangible and electronic chattel paper),
deposit accounts, documents (including negotiable documents), general
intangibles (including payment intangibles and software), goods (excluding
equipment), instruments (including promissory notes), inventory (including all
goods held for sale or lease or to be furnished under a contract of service, and
including returns and repossessions), investment property (including securities
and securities entitlements and including without limitation 66,450 shares of
the Class A Ordinary Stock of CRYSTAL DECISIONS (UK) LIMITED evidenced by
Certificate No CDUK-A001, 33,550 shares of the Class B Ordinary Stock of CRYSTAL
DECISIONS (UK) LIMITED evidenced by Certificate No CDUK-B001, 10,000 shares of
the Class A Common shares of CRYSTAL DECISIONS, CORP. evidenced by Certificate
No CA-1, and 7,200,000 shares of the Class B Exchangeable shares of CRYSTAL
DECISIONS, CORP. evidenced by Certificate No CB-1), letter of credit rights,
money, and all of Debtor's books and records with respect to any of the
foregoing, and the computers and equipment containing said books and records;
and

               (b)    any and all cash proceeds and/or noncash proceeds of any
of the foregoing, and all supporting obligations and the security therefor or
for any right to payment. All terms above have the meanings given to them in the
California Uniform Commercial Code, as amended or supplemented from time to
time, including revised Division 9 of the Uniform Commercial Code-Secured
Transactions, added by Stats. 1999, c.991 (S.B. 45), Section 35, operative July
1, 2001.

               The Collateral shall not include any of Borrower's right, title
and interest in and to patents, patent rights (and applications and
registrations therefor), trademarks and service marks (and applications and
registrations therefor), inventions, copyrights, mask works (and applications
and registrations therefor), trade names, trade styles, software and computer
programs, trade secrets, methods, processes, know how, drawings, specifications,
descriptions, and all memoranda, notes, and records with respect to any research
and development, all whether now owned or subsequently acquired or developed by
Borrower and whether in tangible or intangible form or contained on magnetic
media readable by machine together with all such magnetic media, or any claims
for damages by way of any past, present and future infringement of any of the
foregoing (collectively, the "Intellectual Property").

               Notwithstanding the foregoing, the Collateral shall include all
accounts, general intangibles, and other property that consist of rights to
payment and proceeds from the sale, licensing or disposition of all or any part,
or rights in, Borrower's Intellectual Property and/or equipment (the "Rights to
Payment"). If a judicial authority (including a U.S. Bankruptcy Court) holds
that a security interest in the underlying Intellectual Property is necessary to
have a security interest in the Rights to Payment, then the Collateral shall
automatically, and effective as of the Closing Date, include the Intellectual
Property to the extent necessary to permit perfection of Bank's security
interest in the Rights to Payment.

               Notwithstanding the foregoing, 35% of Borrower's shares of
capital stock in each Subsidiary (other than CRYSTAL DECISIONS (UK) LIMITED) not
formed under the laws of the United States or a state thereof or Canada or a
province thereof shall be excluded from the Collateral, provided that the
provisions of this paragraph shall in no case exclude from the definition of
"Collateral" proceeds of the disposition of the foregoing, dividends or other
payments made on the foregoing or any general intangibles consisting of rights
to payment, all of which shall at all times constitute "Collateral".

                                       25
<PAGE>

                                    EXHIBIT B

                   LOAN PAYMENT/ADVANCE TELEPHONE REQUEST FORM

        FOR WORKING CAPITAL ADVANCES: DEADLINE FOR SAME DAY PROCESSING IS 3:00
P.M. PACIFIC TIME

TO: TECHNOLOGY AND LIFE SCIENCES DIVISION                  DATE:
                                                                 ---------------

FAX #: 650-846-6840  Attn: Compliance                      TIME:
                                                                 ---------------

FROM:   CRYSTAL DECISIONS, INC.
      --------------------------------------------------------------------------
                             CLIENT NAME (BORROWER)
REQUESTED BY:
              ------------------------------------------------------------------
                            AUTHORIZED SIGNER'S NAME

AUTHORIZED SIGNATURE:
                      ----------------------------------------------------------

PHONE NUMBER:
              ------------------------------------------------------------------

FROM ACCOUNT #                            TO ACCOUNT #
               ----------------------                  -------------------------

REQUESTED TRANSACTION TYPE                        REQUEST DOLLAR AMOUNT
--------------------------                        ---------------------

                                                  $
                                                   ----------------------------
PRINCIPAL INCREASE (ADVANCE)                      $
                                                   ----------------------------
PRINCIPAL PAYMENT (ONLY)                          $
                                                   ----------------------------
INTEREST PAYMENT (ONLY)                           $
                                                   ----------------------------
PRINCIPAL AND INTEREST (PAYMENT)                  $
                                                   ----------------------------

OTHER INSTRUCTIONS:
                    ------------------------------------------------------------

--------------------------------------------------------------------------------

        All representations and warranties of Borrower stated in the Loan and
Security Agreement are true, correct and complete in all material respects as of
the date of the telephone request for an Advance confirmed by this Borrowing
Certificate; provided, however, that those representations and warranties
expressly referring to another date shall be true, correct and complete in all
material respects as of such date.

                                  BANK USE ONLY
TELEPHONE REQUEST:

The following person is authorized to request the loan payment transfer/loan
advance on the advance designated account and is known to me.

--------------------------------------------        ----------------------------
           Authorized Requester                               Phone #

--------------------------------------------        ----------------------------
            Received By (Bank)                                Phone #

                  ---------------------------------------------
                           Authorized Signature (Bank)

                                       26
<PAGE>

                                    EXHIBIT C

                           BORROWING BASE CERTIFICATE

-------------------------------------------------------------------------------
Borrower:  CRYSTAL DECISIONS, INC.            Lender:  Comerica Bank-California

Commitment Amount:  $15,000,000
-------------------------------------------------------------------------------

<TABLE>
<S>     <C>                                                  <C>             <C>
ACCOUNTS RECEIVABLE

    1.  Accounts Receivable Book Value as of ___                             $___________
    2.  Additions (please explain on reverse)                                $___________
    3.  TOTAL ACCOUNTS RECEIVABLE                                            $___________

ACCOUNTS RECEIVABLE DEDUCTIONS (without duplication)

    4.  Amounts over 90 days due                             $___________
    5.  Balance of 20% over 90 day accounts                  $___________
    6.  Concentration Limits
    7.  Foreign Accounts                                     $___________
    8.  Governmental Accounts                                $___________
    9.  Contra Accounts                                      $___________
    10. Demo Accounts                                        $___________
    11. Intercompany/Employee Accounts                       $___________
    12. Other (please explain on reverse)                    $___________
    13. TOTAL ACCOUNTS RECEIVABLE DEDUCTIONS                                 $___________
    14. Eligible Accounts (#3 minus #13)                                     $___________
    15. LOAN VALUE OF ACCOUNTS (80% of #14)                                  $___________

BALANCES

    16. Maximum Loan Amount                                                  $15,000,000
    17. Total Funds Available [Lesser of #16 or #15]                         $___________
    18. Present balance owing on Line of Credit                              $___________
    19. RESERVE POSITION (#17 minus #18)                                     $___________
</TABLE>

The undersigned represents and warrants that the foregoing is true, complete and
correct, and that the information reflected in this Borrowing Base Certificate
complies with the representations and warranties set forth in the Loan and
Security Agreement between the undersigned and Comerica Bank-California.

CRYSTAL DECISIONS, INC.

By:
    ----------------------------------
          Authorized Signer

                                       27
<PAGE>

                                    EXHIBIT D
                             COMPLIANCE CERTIFICATE

TO:    COMERICA BANK-CALIFORNIA

FROM:  CRYSTAL DECISIONS, INC.

        The undersigned authorized officer of CRYSTAL DECISIONS, INC. hereby
certifies that in accordance with the terms and conditions of the Loan and
Security Agreement between Borrower and Bank (the "Agreement"), (i) Borrower is
in complete compliance for the period ending _______________ with all required
covenants except as noted below and (ii) all representations and warranties of
Borrower stated in the Agreement are true and correct as of the date hereof.
Attached herewith are the required documents supporting the above certification.
The Officer further certifies that these are prepared in accordance with
Generally Accepted Accounting Principles (GAAP) and are consistently applied
from one period to the next except as explained in an accompanying letter or
footnotes.

 PLEASE INDICATE COMPLIANCE STATUS BY CIRCLING YES/NO UNDER "COMPLIES" COLUMN.

<TABLE>
<CAPTION>
       REPORTING COVENANT                                   REQUIRED                                    COMPLIES
       ------------------                                   --------                                    --------
<S>                                                         <C>                                         <C>
       Monthly financial statements                         Monthly within 30 days                      Yes      No
       Annual (CPA Audited)                                 FYE within 90 days                          Yes      No
       10K and 10Q                                          (as applicable)                             Yes      No
       A/R & A/P Agings, Borrowing Base Cert.               Monthly within 30 days                      Yes      No
       A/R Audit                                            Initial and Semi-Annual                     Yes      No
       Total amount of Borrower's cash and investments      Amount:  $________                          Yes      No
       Total amount of Borrower's cash and investments      Amount:  $________                          Yes      No
       maintained with Bank
</TABLE>

<TABLE>
<CAPTION>
       FINANCIAL COVENANT                                   REQUIRED                   ACTUAL           COMPLIES
       ------------------                                   --------                   ------           --------
<S>                                                         <C>                        <C>              <C>
       Maintain (measured quarterly):
           Minimum Quick Ratio                              1.25:1.00                  _____:1.00       Yes      No
           Minimum Tangible Net Worth                       $28,000,000 plus 50%       $_________       Yes      No
                                                            of quarterly net profit
                                                            after tax plus 75% of
                                                            new equity
           Free Cash Flow                                   *                          $_________       Yes      No
</TABLE>

         * As of the last day of each quarter, (i) Borrower's Free Cash Flow
           for the four quarters immediately preceding the date of measurement,
           measured on a consolidated basis, shall be positive and (ii)
           Borrower's quarterly Free Cash Flow for two of the four quarters
           immediately preceding the date of measurement, measured on a
           consolidated basis, shall have been positive. As used herein, (i)
           "Free Cash Flow" means EBITDA plus any interest income, less any
           interest expense, less any cash income taxes paid (with the exception
           of the $9,000,000 one-time tax payment due in August 2002), less any
           non-financed capital expenditures and (ii) "EBITDA" means earnings
           before interest, taxes, depreciation, and amortization.

COMMENTS REGARDING EXCEPTIONS:  See Attached.

                                      BANK USE ONLY

                                      Received by:
                                                   -----------------------------
Sincerely,                                               AUTHORIZED SIGNER

                                      Date:
                                            ------------------------------------

                                      Verified:
--------------------------------                --------------------------------
SIGNATURE                                              AUTHORIZED SIGNER

                                      Date:
--------------------------------            ------------------------------------
TITLE
                                      Compliance Status          Yes      No

--------------------------------
DATE

                                       28
<PAGE>

                            COMERICA BANK-CALIFORNIA
                                   MEMBER FDIC

                         ITEMIZATION OF AMOUNT FINANCED
                            DISBURSEMENT INSTRUCTIONS

Name(s):  CRYSTAL DECISIONS, INC.                          Date: October 1, 2002

    $              credited to deposit account No. ___________ when Advances are
                   requested or disbursed to Borrower by cashiers check or by
                   wire transfer

Amounts paid to others on your behalf:

    $              to Comerica Bank-California for Loan Fee

    $              to Comerica Bank-California for accounts receivable audit
                   (estimate)

    $              to Bank counsel fees and expenses

    $              to _______________

    $              to _______________

    $15,000,000    TOTAL (AMOUNT FINANCED)

Upon consummation of this transaction, this document will also serve as the
authorization for Comerica Bank-California to disburse the loan proceeds as
stated above.

---------------------------------            --------------------------------
            Signature                                  Signature

                                       29
<PAGE>

                         AGREEMENT TO PROVIDE INSURANCE

TO:  COMERICA BANK-CALIFORNIA                  Date: October 1, 2002
     attn: Collateral Operations, M/C 4604
     9920 South La Cienega Blvd, 14th Floor
     Inglewood, CA 90301                       Borrower: CRYSTAL DECISIONS, INC.

        In consideration of a loan in the amount of $15,000,000, secured by all
tangible personal property excluding equipment.

        I/We agree to obtain adequate insurance coverage to remain in force
during the term of the loan.

        I/We also agree to advise the below named agent to add Comerica
Bank-California as lender's loss payable on the new or existing insurance
policy, and to furnish Bank at above address with a copy of said
policy/endorsements and any subsequent renewal policies.

        I/We understand that the policy must contain:

        1.     Fire and extended coverage in an amount sufficient to cover:

               (a)    The amount of the loan, OR

               (b)    All existing encumbrances, whichever is greater,

        But not in excess of the replacement value of the improvements on the
real property.

        2.     Lender's "Loss Payable" Endorsement Form 438 BFU in favor of
Comerica Bank-California, or any other form acceptable to Bank.

                              INSURANCE INFORMATION

Insurance Co./Agent                        Telephone No.:

Agent's Address:

               Signature of Obligor:
                                     -----------------------------------

               Signature of Obligor:
                                     -----------------------------------

                       FOR BANK USE ONLY

INSURANCE VERIFICATION: Date:
                              -----------------------------------
Person Spoken to:
                  -----------------------------------------------
Policy Number:
               --------------------------------------------------
Effective From:             To:
                -----------     ---------------------------------
Verified by:
             ----------------------------------------------------

                                       30
<PAGE>

COMERICA BANK-CALIFORNIA
      MEMBER FDIC                        AUTOMATIC DEBIT AUTHORIZATION

To:  COMERICA BANK-CALIFORNIA

Re:  LOAN # ___________________________________

You are hereby authorized and instructed to charge account No. __________ in the
name of CRYSTAL DECISIONS, INC. for principal and interest payments due on above
referenced loan as set forth below and credit the loan referenced above.

               X   Debit each interest payment as it becomes due according to
             ----- the terms of the note and any renewals or amendments thereof.

                   Debit each principal payment as it becomes due according to
             ----- the terms of the note and any renewals or amendments thereof.

This Authorization is to remain in full force and effect until revoked in
writing.

--------------------------------------------------------------------------------
        Borrower Signature                                  Date
--------------------------------------------------------------------------------
                                                            October 1, 2002
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------

                                       31
<PAGE>

DEBTOR:         CRYSTAL DECISIONS, INC.

SECURED PARTY:  COMERICA BANK-CALIFORNIA

                                    EXHIBIT A

                        COLLATERAL DESCRIPTION ATTACHMENT
                          TO UCC-1 FINANCING STATEMENT

        All personal property of Borrower (herein referred to as "Borrower" or
"Debtor") whether presently existing or hereafter created or acquired, and
wherever located, including, but not limited to:

               (a)    all accounts (including health-care-insurance
receivables), chattel paper (including tangible and electronic chattel paper),
deposit accounts, documents (including negotiable documents), general
intangibles (including payment intangibles and software), goods (excluding
equipment), instruments (including promissory notes), inventory (including all
goods held for sale or lease or to be furnished under a contract of service, and
including returns and repossessions), investment property (including securities
and securities entitlements and including without limitation 66,450 shares of
the Class A Ordinary Stock of CRYSTAL DECISIONS (UK) LIMITED evidenced by
Certificate No CDUK-A001, 33,550 shares of the Class B Ordinary Stock of CRYSTAL
DECISIONS (UK) LIMITED evidenced by Certificate No CDUK-B001, 10,000 shares of
the Class A Common shares of CRYSTAL DECISIONS, CORP. evidenced by Certificate
No CA-1, and 7,200,000 shares of the Class B Exchangeable shares of CRYSTAL
DECISIONS, CORP. evidenced by Certificate No CB-1), letter of credit rights,
money, and all of Debtor's books and records with respect to any of the
foregoing, and the computers and equipment containing said books and records;
and

               (b)    any and all cash proceeds and/or noncash proceeds of any
of the foregoing, and all supporting obligations and the security therefor or
for any right to payment. All terms above have the meanings given to them in the
California Uniform Commercial Code, as amended or supplemented from time to
time, including revised Division 9 of the Uniform Commercial Code-Secured
Transactions, added by Stats. 1999, c.991 (S.B. 45), Section 35, operative July
1, 2001.

               The Collateral shall not include any of Borrower's right, title
and interest in and to patents, patent rights (and applications and
registrations therefor), trademarks and service marks (and applications and
registrations therefor), inventions, copyrights, mask works (and applications
and registrations therefor), trade names, trade styles, software and computer
programs, trade secrets, methods, processes, know how, drawings, specifications,
descriptions, and all memoranda, notes, and records with respect to any research
and development, all whether now owned or subsequently acquired or developed by
Borrower and whether in tangible or intangible form or contained on magnetic
media readable by machine together with all such magnetic media, or any claims
for damages by way of any past, present and future infringement of any of the
foregoing (collectively, the "Intellectual Property").

               Notwithstanding the foregoing, the Collateral shall include all
accounts, general intangibles, and other property that consist of rights to
payment and proceeds from the sale, licensing or disposition of all or any part,
or rights in, Borrower's Intellectual Property and/or equipment (the "Rights to
Payment"). If a judicial authority (including a U.S. Bankruptcy Court) holds
that a security interest in the underlying Intellectual Property is necessary to
have a security interest in the Rights to Payment, then the Collateral shall
automatically, and effective as of the Closing Date, include the Intellectual
Property to the extent necessary to permit perfection of Bank's security
interest in the Rights to Payment.

        Notwithstanding the foregoing, 35% of Borrower's shares of capital stock
in each Subsidiary (other than CRYSTAL DECISIONS (UK) LIMITED) not formed under
the laws of the United States or a state thereof or Canada or a province thereof
shall be excluded from the Collateral, provided that the provisions of this
paragraph shall in no case exclude from the definition of "Collateral" proceeds
of the disposition of the foregoing, dividends or other payments made on the
foregoing or any general intangibles consisting of rights to payment, all of
which shall at all times constitute "Collateral".

                                       32

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