Document:

Fifth Amend to the Restated & Amended CSG Master Subscriber Mangement System

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

EXHIBIT 10.21A 
 FIFTH AMENDMENT 
 TO THE 

RESTATED AND AMENDED 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN

 CSG SYSTEMS, INC. 
 AND 
 COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC 

This FIFTH AMENDMENT (the “Amendment”) is made by and between CSG Systems, Inc. (“CSG”) and Comcast Cable
Communications Management, LLC (“Customer”). The Effective Date of this Amendment is the date last signed below. CSG and Customer entered into a certain Restated and Amended CSG Master Subscriber Management System Agreement (CSG
document #2296663) dated July 1, 2008 (the “Agreement”) and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in
conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the
Agreement. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth
in the Agreement shall continue in full force and effect according to their terms. 
 CSG and Customer agree to the following:

  

	1.	Upon the Effective Date of this Amendment, Schedule F, Fees, Section entitled CSG Services, Subsection II, Interfaces, Subsection C. High-speed data, is
amended to add the following charge: 

  

					
	 Description of Item/Unit of Measure
	  	 Frequency
	  	 Fee

	 4.. Non Voice Record Processing
	  	 ************
 **********
	  	*******

  

	2.	Effective May 1, 2010, Schedule P to the Agreement shall be deleted in its entirety and replaced with the new Schedule P attached hereto and which
is incorporated herein by this reference. 

 IN WITNESS WHEREOF the parties hereto have caused this Amendment to be
executed by their duly authorized representatives. 
  

									
	COMCAST CABLE COMMUNICATIONS MANAGEMENT, LLC (“CUSTOMER”)	 		 	CSG SYSTEMS, INC. (“CSG”)
					
	By:	 	Andrew J. Baer	 		 	By:	 	/s/ Michael J. Henderson
	Name:	 	Andrew J. Baer	 		 	Name:	 	Michael J. Henderson
	Title:	 	SVP & CIO	 		 	Title:	 	EVP Sales & Marketing
	Date:	 	10/21/2010	 		 	Date:	 	10/25/2010

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

Schedule P 

Customer Authorization Schedule 
  

							
	 CSG Document
	 	 Comcast Personnel
	 	 Title
	 	 Comment

	Master Agreement	 	***********	 	Chief Information Officer	 	
	& Amendments	 	****************	 	SVP and Chief Procurement Officer	 	
	(and all categories	 		 		 	
	Listed below)	 		 		 	
				
	SOW / DSOW	 	*********	 	SVP Finance & Accounting	 	Contract Administration
		 	**********	 	Vice President, Business Operations	 	Contract Administration
		 	***********	 	Vice President, Billing Systems	 	
				
	LOA	 	****************	 	Director of Billing	 	Technical Administrator
		 	***********	 	Vice President, Billing Systems	 	Contract Administration
		 	**********	 	Vice President, Business Operations	 	Contract Administration
		 	*********	 	SVP Finance & Accounting	 	
		 	***********	 	Director of Billing Systems	 	
				
	SRF	 	****************	 	Director of Billing	 	Technical Administrator
		 	***********	 	Director of Billing Systems	 	
		 	***********	 	Vice President, Billing Systems	 	
		 	**********	 	Vice President, Business Operations	 	
		 	*********	 	SVP Finance & Accounting	 	
				
	IPA	 	***********	 	Director of Billing Systems	 	
		 	***********	 	Vice President, Billing Systems	 	
				
	BRD	 	***********	 	Director of Billing Systems	 	
		 	***********	 	Vice President, Billing Systems	 	
				
	Billing Disputes	 	*********	 	SVP Finance & Accounting	 	
		 	***********	 	Vice President, Billing Systems	 	
		 	************	 	Manager Finance	 	

  

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CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES FOR THE PARTIES 

HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR RESPECTIVE COMPANIESFourth Amendment to the CSG Master Subscriber Management System Agreement

 Pages where confidential treatment has been requested are stamped “Confidential
Treatment Requested and the Redacted Material has been separately filed with the Commission,” and places where information has been redacted have been marked with (***). 

EXHIBIT 10.23B 
 FOURTH AMENDMENT 
 TO THE 

CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC. 

AND 

DISH NETWORK, L.L.C. 

This FOURTH AMENDMENT (this “Amendment”) is made by and between CSG Systems, Inc., a Delaware corporation
(“CSG”), and DISH Network, L.L.C., a Colorado limited liability company (“Customer”). This amendment shall be effective as of the date last signed below (the “Effective Date”). CSG and Customer
entered into a certain CSG Master Subscriber Management System Agreement (Document #2301656) entered into effective as of January 1, 2010 (the “Agreement”), and now desire to further amend the Agreement in accordance with the
terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all
capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement, as amended hereby. Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the
parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in full force and effect according to their terms. 

CSG and Customer agree as follows as of the Effective Date: 
  

	1.	Schedule F, of the Agreement, DATA COMMUNICATION SERVICES, Subsection I entitled “Direct Connect into the CSG’s Data Center,” shall be deleted
in its entirety and replaced with the following: 

  

	 	I.	Direct Connect into the CSG Data Center 

 If Customer chooses to run its own private circuits (each a “Direct Connect Circuit”) into the CSG Data Center and/or CSG’s BCP Recovery Data Center, there are charges associated
with this type of connectivity. CSG will provide secure access to the CSG network once the Direct Connect Circuit has been run into the CSG Data Center. 
 If Customer elects to run one or more Direct Connect Circuit(s) into the CSG Data Center, then (a) Customer will remain responsible for the maintenance of such circuit(s) as well as the maintenance
of any equipment associated with such circuit(s), which equipment may include, but is not limited to, routers, switches, and firewalls, (b) CSG will provide network access points as required to provide connectivity for such circuit(s) to
CSG’s mainframe computer and open systems environments within the CSG Data Center. The fees associated with this connectivity are as follows: 
  

			
	 •    Direct Connect Installation Fee
	  	*****
	 •    Direct Connect Monthly Support Fee
	  	***** ********
	 •    Optional – Direct Connect Circuit Access to BCP Recovery Data Center Monthly
Fee
	  	*****

 Note: All direct connections
must be reviewed and approved by the CSG Network Engineering team. 
 In consideration of the direct connect fees set forth
herein, CSG will provide all managed data center services in connection with the Direct Connect Circuits. Such services include, among other things, facilities such as floor, rack, power, and hands and feet support, on a 24/7 basis. 

Note 1: Upon Execution of this Amendment, in partial consideration of Customer’s payment of the Monthly Processing Fee, ***
***** ******* *** ******** ************ *** **** *** ******** ****** ******* ******** (the “Customer Circuits”) that ********* **** *** ******** ** **** *******, *.*.*., *** ** ***** ********* ** ***’* **** ******, *** *** **
***** ********* ** ***’* *** ******** **** ******, *** ** ********** ******, *********, *** *** ******* **, *** ****** ******* ************ ***, ****** ******* ******* ******* *** ** ******* *** *** ****** ******* ******* ****** ** ***’*
*** ******** **** ******. 

	***	Confidential Treatment Requested and the Redacted Material has been separately filed with the Commission. 

 

	2.	In addition to the direct connections for the Customer Circuits, Customer desires to utilize, and CSG shall provide, direct connections for **** *** additional
Direct Connect Circuits that originate **** *** ******** ** ********’* ******** *****-***** ************ *******, ********, ***, *** ** ***** ********* ** ***’* **** ******, *** *** ** ***** ********* ** ***’* *** ******** ****
******, in consideration of the fees set forth below. Customer agrees and recognizes that, pursuant to the Agreement, Customer is responsible for the acts or omissions of its selected third-party contractors, which, for the purposes of this
Amendment shall include, but shall not be limited to, EchoStar, LLC. 

  

					
	 Description of Item/Unit of Measure
	  	 Frequency
	  	 Fee

	 •    Direct Connect Installation Fee (Note 1) (Note 2)
	  	***-****	  	*********
	 •    Direct Connect Monthly Support *** *** *** *** ***** **** ********* **** ********’* ********
*****-***** ************ *******, ********, ***, *** ********* ** ***’* **** ****** **** ***** ********
	  	*******	  	*******
	 •    Optional – Direct Connect Circuit Access to *** ******** **** ******-*** *** ***** **** *****
********
	  	*******	  	*******

 Note 1:
All direct connections must be reviewed and approved by a CSG engineer. 
 Note 2: *** ***-**** ****** *******
************ *** *** **** ****** ** ******** ** ****** ** ************* #******** ***** **** *** ****. 
 Note 3: ***
******* ****** ******* ******* *** ******** *** *** **** ***** ***** ********* ** **** ********. ************** ** *** **** ***** ** ******** ** ****** ** ************* ********* ***** **** *** ****. 

IN WITNESS WHEREOF the parties hereto have caused this Amendment to be executed by their duly authorized representatives. 

 

									
	DISH Network, l.l.c. (“CUSTOMER”)	 		 	CSG SYSTEMS, INC. (“CSG”)
					
	By:	 	Michael McClaskey	 		 	By:	 	Michael J. Henderson
					
	Name:	 	Michael McClaskey	 		 	Name:	 	Michael J. Henderson
					
	Title:	 	CIO	 		 	Title:	 	EVP Sales & Marketing
					
	Date:	 	11/17/10	 		 	Date:	 	11/19/10

  

2 / 2 

CONFIDENTIAL AND PROPRIETARY INFORMATION - FOR USE BY AUTHORIZED EMPLOYEES OF THE 

PARTIES HERETO ONLY AND IS NOT FOR GENERAL DISTRIBUTION WITHIN OR OUTSIDE THEIR 

RESPECTIVE COMPANIES

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