Document:

<PAGE>
                                                                   EXHIBIT 10.26

                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

                             Dated December 18, 2001

                              ELOYALTY (UK) LIMITED

                                       and

                                 VAUGHAN THOMAS

                              --------------------

                              COMPROMISE AGREEMENT

                              --------------------

<PAGE>

                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

THIS AGREEMENT is made                                       Dec. 18, 2001

BETWEEN:

(1)  "The Company"         ELOYALTY (UK) LIMITED, whose registered office is at
                           Regina House, 5 Queen Street, London E4N 1SP; and

(2)  "The Executive"       VAUGHAN THOMAS of Westwind, Fitzroy Park, London N6
                           6HT.

BACKGROUND

A.       The Executive was employed by the Company as Senior Vice President from
         1 July 2000 under the terms and conditions set out in a Contract of
         Employment between the Executive and the Company dated 12 May 2000 (the
         "Contract of Employment"), a complete copy of which is attached to this
         Agreement at Appendix A.

B.       The Executive's employment with the Company terminated on 7th December
         2001 ("the Termination Date") by reason of redundancy.

C.       The Executive has sought advice from the Independent Adviser about his
         ability to commence proceedings against the Company regarding his
         employment or the termination of it in relation to unfair dismissal
         (including constructive, unfair dismissal), wrongful dismissal, unpaid
         wages, unpaid holiday pay, redundancy pay (including statutory
         redundancy pay), race discrimination, bonus and commission payments,
         stock options, restricted stock grants, damages for breach of contract
         (the "Claims") and any other statutory or contractual claims which he
         has or may have against the Company or any Group Company, or its or
         their agents.

D.       This Agreement records the terms and conditions upon which the Company
         and the Executive have agreed to settle all outstanding claims that the
         Executive may have against the Company and/or any Group Company and/or
         any of its or their agents (including directors and officers), arising
         out of his employment and/or its termination, and it is the complete
         agreement between the parties regarding this matter.

E.       The Company is entering into this Agreement for itself and as agent for
         any Group Company and is duly authorised in that respect. Any Group
         Company may enforce any of the terms of this Agreement in its own
         right. The Contracts (Rights of Third Parties) Act 1999 shall apply to
         this Agreement.

                                      -1-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

         IT IS AGREED AS FOLLOWS:-

1.1      In this Agreement the following words and expressions shall have the
         following meanings:-

         INTERPRETATION

<Table>
<Caption>
         EXPRESSION                         MEANING
         ----------                         -------
<S>                                         <C>
         Group Company                      any of (i) the Company and (ii) any
                                            Holding Company of the Company
                                            (including but not limited to
                                            eLoyalty Corporation) and (iii) any
                                            Subsidiary of any such Holding
                                            Company and (iv) any Subsidiary,
                                            parent, shareholder, employee,
                                            agent, officer or director of the
                                            Company or of any Holding Company.

         Independent Adviser                Michael Thomas of
                                            RadcliffesLeBrasseur, 5 Great
                                            College Street, Westminster, London
                                            SW1P 3SJ.

         Subsidiary and Holding Company     have the respective meanings given
                                            to them by Section 736 of the
                                            Companies Act 1985 and any reference
                                            to the subsidiary or subsidiaries or
                                            holding company is (unless
                                            inconsistent with the context)
                                            intended to be a reference to the
                                            Subsidiary or Subsidiaries or
                                            Holding Company respectively of the
                                            Company in question at the relevant
                                            time.

         US Business Day                    Any day of any week which is not
                                            either a Saturday, Sunday or a
                                            public holiday in the United States
                                            of America.
</Table>

                                      -2-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

<Table>
<S>                                         <C>
         S203 ERA                           Section 203(3) of the Employment
                                            Rights Act 1996.
</Table>

1.2      References to "clauses" are references to clauses in this Agreement
         unless specifically stated otherwise.

2.       AGREEMENTS BY THE COMPANY

         Unless and until the Executive breaches any of his agreements contained
         in clause 3 of this Agreement, the Company agrees that:

2.1      the Executive's employment with the Company terminated with effect from
         7th December 2001 (the "Termination Date"). The Company will pay the
         Executive his final accrued salary, and all accrued and unused
         reasonably documented holiday pay (7.5 days), earned up to and
         including the Termination Date through the payroll in the normal
         manner;

2.2      subject to clause 2.3 below, it will pay to the Executive a severance
         payment which includes a payment in lieu of the Executive's notice
         entitlement and is taxable in full. The severance payment made by the
         Company will be the sum of (pound)363,025 less basic rate Income Tax
         and Employee National Insurance Contributions ("the Severance
         Payment"). The Company will account to the Inland Revenue for the
         deductions of Income Tax and Employee National Insurance Contributions
         made. Any additional Income Tax and/or Employee National Insurance
         Contributions for which the Executive may be liable will be payable by
         the Executive to the Inland Revenue as part of the settlement of his
         tax affairs for the tax year 2001/2002;

2.3      the Severance Payment will be paid as follows:

         2.3.1    the first (pound)150,000 (`the First Lump Sum Payment') will
                  be paid into an escrow account opened in the joint names of
                  Eversheds Solicitors and Radcliffes Solicitors for the benefit
                  of the Executive ("the Escrow Account") within 7 US Business
                  Days of receipt of this Agreement signed by the Executive and
                  the Independent Adviser by Caroline Garden of Eversheds, 115
                  Colmore Row, Birmingham B3 3AL ("Eversheds"). In the event
                  that the Company receives confirmation from the Inland Revenue
                  that the Loan Forgiveness referred to at clause 2.7 below is
                  not subject to Income Tax and/or Employee National Insurance
                  Contributions the First Lump Sum Payment will be paid to the
                  Executive, together with any interest

                                      -3-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

                  earned thereon, within 7 US Business Days of receipt of such
                  confirmation from the Inland Revenue. In the event that the
                  Inland Revenue deems the Loan Forgiveness to be subject to
                  Income Tax and/or Employee National Insurance Contributions,
                  the Company will pay any such sums demanded to the Inland
                  Revenue from the Escrow Account and pay to the Executive any
                  balance remaining in the Escrow Account together with interest
                  earned thereon, within 7 US Business Days of the Company's
                  receipt of the demand from the Inland Revenue, subject to the
                  Executive first being given 7 US Business Days from the
                  Company's receipt of such demand from the Inland Revenue to
                  appeal against such demand and obtain a decision from the
                  Inland Revenue;

         2.3.2    the sum of (pound)131,000 will be paid by the Company, after
                  receipt by Eversheds of this Agreement signed by the Executive
                  and the Independent Adviser, in 12 equal monthly instalments
                  (`the Instalment Payments') commencing on 7th January 2002 and
                  continuing until 7th December 2002;

         2.3.3    the balance of the Severance Payment remaining after the
                  deduction of the First Lump Sum Payment and the Instalment
                  Payments ("the Second Lump Sum Payment") will be paid after
                  the issue of the Executive's P45 and within 7 US business days
                  of receipt by Eversheds of this Agreement signed by the
                  Executive and the Independent Adviser;

2.4      payment by the Company of the Instalment Payments referred to in clause
         2.3.2 above will be secured by a Letter of Credit with LaSalle Bank N.A
         ("the Letter of Credit");

2.5      it will pay to the Executive an ex gratia payment of (pound)30,000
         ("the Ex Gratia Payment"). The parties acknowledge that the Ex Gratia
         Payment is a non-contractual payment for loss of employment and that
         section 148 of the Income and Corporation Taxes Act 1988 applies. The
         Ex Gratia Payment will be paid without deduction for Income Tax and
         Employee National Insurance Contributions and will be paid after the
         issue of the Executive's P45 and within 7 US business days of receipt
         by Eversheds of this Agreement signed by the Executive and the
         Independent Adviser;

2.6      for the period of 1 year from the Termination Date or until the date on
         which the Executive finds alternative employment, whichever is the
         earlier, the Company will:-

                                      -4-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

         2.6.1    continue to pay the Executive's health benefits; and

         2.6.2    continue to make pension plan contributions on the Executive's
                  behalf (collectively "the Benefits")

         on the same terms as the Executive enjoyed during his employment with
         the Company;

2.7      it will forgive one hundred percent (100%) of the outstanding
         indebtedness as of the Termination Date owed by the Executive to the
         Company pursuant to the Loan Note between the Company and the Executive
         dated July 1, 2000 ("the Loan Forgiveness"), a copy of which is
         included within Appendix A, provided that the Executive will be solely
         responsible for any taxes or Employee National Insurance Contributions
         required to be paid to the Inland Revenue or any other governmental
         entity as a result of the Loan Forgiveness;

2.8      it will use reasonable endeavours to ensure that its directors and
         executive officers do not disparage the Executive in any manner likely
         to be harmful to him, provided that the Company's executive officers
         will respond accurately and fully to any question, enquiry or request
         for information when required by law;

2.9      it will provide upon request from any prospective employer of the
         Executive a reference in the terms attached to this Agreement at
         Appendix B. The Company agrees not to derogate from the terms of that
         reference to the detriment of the Executive;

2.10     it will refund to the Executive in accordance with the terms of the
         Company's Employee Share Purchase Plan the balance of the Executive's
         contributions paid by the Executive into that Plan;

2.11     it will pay a contribution towards the legal costs incurred by the
         Executive in obtaining advice from the Independent Adviser in respect
         of the termination of his employment and this Agreement of
         (pound)24,675 inclusive of VAT within 14 days of receipt of an invoice
         from the Independent Adviser's firm addressed to the Executive and
         marked as payable by the Company; and

2.12     it will accept compliance by the Executive of the agreements on his
         part contained in clause 3 in full and final settlement of any claims
         it has or may have against the Executive, save that this will not
         preclude the operation of Section 310 of the

                                      -5-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

         Companies Act 1985 and save in respect of the Company's right to
         enforce the terms of this Agreement.

3.       AGREEMENTS BY THE EMPLOYEE

         In consideration of the agreements on the part of the Company contained
         in clause 2, the Executive agrees as follows:

3.1      that he will accept compliance by the Company of the agreements on its
         part contained in clause 2 in full and final settlement of the Claims
         and all claims which he has or may have against the Company, any Group
         Company, or its or their agents, whether statutory or contractual
         including any claims arising out of or in any way connected with the
         Contract of Employment and the termination thereof save in respect of
         accrued pension rights and the right to enforce the terms of this
         Agreement;

3.2      that on the advice of the Independent Adviser he is not aware of any
         claims that he has or may have other than those Claims referred to in
         this Agreement;

3.3      that with effect from the Termination Date, the Executive ceased to be
         an employee of the Company and has no authority to himself hold out as
         having any continuing connection with the Company or any Group Company;

3.4      that he will immediately notify the Company in writing as soon as he
         commences alternative employment;

3.5      that he will continue to comply with the post-termination restrictions
         set out at Section 12.1 of the Contract of Employment ("the Restrictive
         Covenants"), amended only to the extent that the definition of 'client'
         at clause 12.1.(a) of the Contract of Employment be limited to those
         companies set out at Appendix C of this Agreement. The Executive
         acknowledges that the Restrictive Covenants are enforceable and remain
         binding upon him for the period and extent contemplated by Clause 12.1
         of the Contract of Employment. The Executive further acknowledges that
         in the one year period preceding the Termination Date, he has not dealt
         with in the course of his employment or participated in the submission
         of a proposal in relation to any companies not listed at Appendix C;

3.6      that he will promptly deliver up to Liz Archbold at the Company's
         London office at its request and in any event within 3 working days of
         this Agreement, any and all

                                      -6-
<PAGE>

                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

         property belonging to the Company or any Group Company which is in the
         Executive's possession, custody or control, including but not limited
         to computer hardware and software, keycards, cell phones and pagers,
         which must be returned in good working condition. Such property also
         includes credit and phone cards (which must be cut in half),
         information and records, all correspondence and all other documents,
         papers, customer lists, customer contacts, customer sales proposals,
         sales contacts, customer sales proposals, sales contracts, Company
         plans, Company internal and external business correspondence, including
         those which may have been prepared by the Executive in the course of
         his employment which are in his possession, custody or control, and the
         Executive acknowledges that he has not made or retained copies of or
         extracts from documents or any notes of or information in relation to
         the business of the Company or any Group Company. The Executive further
         acknowledges that he has not deleted any files from his computer and
         that all files on his computer are the property of the Company and must
         not be copied, altered or deleted;

3.7      that any services being billed to the Company on behalf of the
         Executive have been terminated by the Executive;

3.8      that he will not demand any payment under the Letter of Credit referred
         to at clause 2.4 if he has breached any of the terms of this Agreement
         and if he does so, he will indemnify the Company in full in respect of
         the same;

3.9      that he will honour his obligations under Section 10.3(b) of the
         Contract of Employment to keep secret and not use for any purposes,
         reveal, disclose or publish to any person any Confidential Information
         (as defined in the Contract of Employment) or any other information
         concerning the business or affairs of the Company;

3.10     that he will honour his obligations under Section 2.9 of the Contract
         of Employment to not make any public statements in relation to the
         Company or any Group Company at any time and that he will not (a)
         represent that he is employed by or connected with the Company, or (b)
         use the style of "eLoyalty" or any name including the words "eLoyalty
         Corporation" or any name which is similar or likely to be confused
         therewith;

3.11     that he will keep the terms of this Agreement and the reason for the
         termination of his employment stated herein confidential and will not
         disclose the same to any

                                      -7-
<PAGE>

                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

         person other than his professional advisers, the Inland Revenue, his
         immediate family or as may be required by law;

3.12     that, save for any tax and National Insurance Contributions deducted by
         the Company, the Executive will indemnify and keep indemnified the
         Company and any Group Company against all and any liability to Income
         Tax and Employee National Insurance Contributions (including penalties
         and interest thereon) arising out of the Severance Payment, the Ex
         Gratia Payment and the Loan Forgiveness made by the Company pursuant to
         clauses 2.2, 2.3, 2.5 and 2.7, provided that the Executive is given
         notice by the Company of any assessment for Income Tax and National
         Insurance Contributions and is given 7 US Business Days from the
         Company's receipt of such assessment from the Inland Revenue to appeal
         against that assessment and obtain a decision from the Inland Revenue;

3.13     that notwithstanding the terms of the eLoyalty Corporation 1999 Stock
         Incentive Plan all outstanding stock options lapsed and ceased to be
         exercisable at the Termination Date;

3.14     that notwithstanding the terms of the eLoyalty Corporation 1999 Stock
         Incentive Plan as amended and restated on 28 February 2001, the
         restricted stock under that Plan ceased vesting as of the Termination
         Date. The Executive's right to any remaining unvested restricted stock
         will be cancelled with effect from the Termination Date and the
         Executive agrees that he will undertake any action required by the
         Company to ensure that he ceases to have any interest in that
         restricted stock;

3.15     that in respect of any Company or Group Company shares owned
         (beneficially or otherwise) by the Executive or any Company or Group
         Company shares which the Executive has the right to vote in relation to
         as of the record date of 22nd October 2001 or any other record date
         established for such voting (including but not limited to the
         Executive's 131,250 shares of Restricted Stock and the Executive's
         shares held in the eLoyalty Corporation Employee Stock Purchase Plan),
         the Executive will vote in favour of the 3 proposals as recommended by
         the eLoyalty Corporation Board of Directors which are described in the
         eLoyalty Corporation Proxy Statement dated 14th November 2001 and which
         are scheduled for consideration at the eLoyalty Corporation Special
         Meeting of Stockholders to be held on 18th December 2001 (or at any
         adjourned or postponed meeting thereof) and any subsequent meeting of
         shareholders called for the purpose of voting on such proposals. The
         Executive further agrees that he will not amend, modify or revoke such
         vote.

                                      -8-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

3.16     that he will agree to any reasonable request by the Company to make
         himself available and assist the Company with any litigation that
         arises in respect of the period of the Executive's employment with the
         Company. The Company will pay the Executive at the rate of (pound)100
         per hour for such assistance, together with reasonable documented
         expenses incurred;

3.17     that he will not disparage the Company or any Group Company, or its or
         their officers, directors, employees, shareholders and agents, in any
         manner likely to be harmful to them or their business, business
         reputation or personal reputation; and

3.18     that if he engages in any of the activities prohibited pursuant to
         Section 12.1 of the Contract of Employment or otherwise breaches any of
         the terms set out in this clause 3 of this Agreement, the Company's
         obligation to provide the Severance Payment, the Loan Forgiveness, the
         Ex Gratia Payment and the Benefits hereunder will immediately cease and
         the Company shall be entitled to seek recovery of damages from the
         Executive associated with or caused by Executive's breach.

4.       WAIVER OF RIGHT TO COMMENCE TRIBUNAL PROCEEDINGS

4.1      The parties hereto believe the following statements to be true:

         4.1.1    the Executive has received advice from the Independent Adviser
                  as to the terms and effect of this Agreement and in particular
                  its effect on his ability to pursue his rights before an
                  Employment Tribunal; and

         4.1.2    that at the time when the Independent Adviser gave the advice
                  referred to in clause 4.1.1 the risk of all or any claims by
                  the Executive in respect of loss arising in consequence of the
                  advice was covered by a contract of insurance or an indemnity
                  provided for members of a profession or professional body;

4.2      the Independent Adviser by signing this Agreement warrants that:

         4.2.1    he is a qualified lawyer; and

         4.2.2    the statements set out in clauses 4.1.1 and 4.1.2 are correct.

                                      -9-
<PAGE>
                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

5.       PROCEEDINGS

5.1      The Executive hereby warrants that, as at the date of this Agreement,
         he has not commenced proceedings against the Company or any Group
         Company in respect of the Claims or any other proceedings in either a
         Court or Employment Tribunal.

5.2      In the event that the Executive commences proceedings in respect of the
         Claims then the Executive will repay to the Company the Severance
         Payment and the Ex Gratia Payment and the Executive will have no
         entitlement to the Loan Forgiveness (which will become immediately due
         and payable together with interest at the rate specified in the Loan
         Note referred to at clause 2.7 above);

6.       This Agreement satisfies the conditions for regulating Compromise
         Agreements under S203 ERA and Section 72 (4) (A) of the Race Relations
         Act 1976.

7.       The parties acknowledge and agree that the various provisions and
         sub-provisions of this Agreement are severable and that if any
         provision or sub-provision or identifiable part is held to be invalid
         or unenforceable by any court of competent jurisdiction then such
         invalidity or unenforceability shall not affect the validity or
         enforceability of the agreement's remaining provisions, sub-provisions,
         or parts of the Agreement.

Signed for and on
behalf of the Company               /s/ Timothy J. Cunningham

Signed by the Executive             /s/ Vaughan Thomas

Signed by the
Independent Advisor                 /s/ Mike Thomas

                                      -10-
<PAGE>

                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

                                   APPENDIX A
                             CONTRACT OF EMPLOYMENT

                                      -11-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

                                   APPENDIX B
                                AGREED REFERENCE

                 TO BE TYPED ON ELOYALTY (UK) LIMITED NOTEPAPER

[Date]

Dear

VAUGHAN THOMAS

We confirm that Vaughan Thomas was employed as a Senior Vice President of the
Company between 1 July 2000 and 7 December 2001. His responsibilities as a
member of the executive included full operational management of the
international business operations. This included profit & loss responsibility
for Australia, Germany, France and the United Kingdom.

Mr Thomas left the Company's employment by mutual agreement following a
strategic realignment of the Company's business on a global basis.

In accordance with the Company's usual practice, this reference is given without
liability on the part of the Company or the writer.

Yours

Chief Executive

                                      -12-
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                                                            WITHOUT PREJUDICE
                                                         AND SUBJECT TO CONTRACT

                                   APPENDIX C
                                 LIST OF CLIENTS

     Client
-----------------

ASV
Abbott Labs
Axel Springer
BBC
BSkyB
Deutsche Telekom
Eircell
Eli Lily
Geneva Technology
News Limited
Teleperformance
Westpac Banking

                                      -13-<PAGE>
                                                                   EXHIBIT 10.27

                                 LOAN AGREEMENT

                  This LOAN AGREEMENT dated as of December __, 2001 (the
"Agreement"), is executed by and between eLOYALTY CORPORATION, a Delaware
corporation (the "Borrower"), whose address is 150 Field Drive, Suite 250, Lake
Forest, Illinois 60045, and LASALLE BANK NATIONAL ASSOCIATION, a national
banking association (the "Bank"), whose address is 135 South LaSalle Street,
Chicago, Illinois 60603.

                  In consideration of the mutual agreements hereinafter set
forth, the Borrower and the Bank hereby agree as follows:

1. DEFINITIONS.

         1.1. Defined Terms. For the purposes of this Agreement, the following
capitalized words and phrases shall have the meanings set forth below.

                  "Applicable Margin (Regular)" shall mean three-quarters of one
percent (0.75%).

                  "Bankruptcy Code" shall mean the United States Bankruptcy
Code, as now existing or hereafter amended.

                  "Borrowing Base Amount" shall mean one hundred percent (100%)
of the amount of Cash Collateral.

                  "Business Day" shall mean any day other than a Saturday,
Sunday or a legal holiday on which banks are authorized or required to be closed
for the conduct of commercial banking business in Chicago, Illinois.

                  "Capital Lease" shall mean, as to any Person, a lease of any
interest in any kind of property or asset, whether real, personal or mixed, or
tangible or intangible, by such Person as lessee that is, or should be, in
accordance with Financial Accounting Standards Board Statement No. 13, as
amended from time to time, or, if such Statement is not then in effect, such
statement of GAAP as may be applicable, recorded as a "capital lease" on the
balance sheet of the Borrower prepared in accordance with GAAP.

                  "Cash Collateral" shall mean the cash collateral pledged to
the Bank pursuant to the Cash Collateral Pledge Agreement.

                  "Cash Collateral Pledge Agreement" shall mean the Cash
Collateral Pledge Agreement of even date herewith between the Borrower and the
Bank.

<PAGE>

                  "Collateral" shall mean the Cash Collateral and any existing
or hereafter arising or acquired property of Borrower in which a Lien is granted
to the Bank to secure the Obligations.

                  "Contingent Liability" and "Contingent Liabilities" shall
mean, respectively, each obligation and liability of the Borrower and all such
obligations and liabilities of the Borrower incurred pursuant to any agreement,
undertaking or arrangement by which the Borrower: (a) guarantees, endorses or
otherwise becomes or is contingently liable upon (by direct or indirect
agreement, contingent or otherwise, to provide funds for payment, to supply
funds to, or otherwise to invest in, a debtor, or otherwise to assure a creditor
against loss) the indebtedness, dividend, obligation or other liability of any
other Person in any manner (other than by endorsement of instruments in the
course of collection), including without limitation, any indebtedness, dividend
or other obligation which may be issued or incurred at some future time; (b)
guarantees the payment of dividends or other distributions upon the shares or
ownership interest of any other Person; (c) undertakes or agrees (whether
contingently or otherwise): (i) to purchase, repurchase, or otherwise acquire
any indebtedness, obligation or liability of any other Person or any or any
property or assets constituting security therefor, (ii) to advance or provide
funds for the payment or discharge of any indebtedness, obligation or liability
of any other Person (whether in the form of loans, advances, stock purchases,
capital contributions or otherwise), or to maintain solvency, assets, level of
income, working capital or other financial condition of any other Person, or
(iii) to make payment to any other Person other than for value received; (d)
agrees to lease property or to purchase securities, property or services from
such other Person with the purpose or intent of assuring the owner of such
indebtedness or obligation of the ability of such other Person to make payment
of the indebtedness or obligation; (e) to induce the issuance of, or in
connection with the issuance of, any letter of credit for the benefit of such
other Person; or (f) undertakes or agrees otherwise to assure a creditor against
loss. The amount of any Contingent Liability shall (subject to any limitation
set forth herein) be deemed to be the outstanding principal amount (or maximum
permitted principal amount, if larger) of the indebtedness, obligation or other
liability guaranteed or supported thereby.

                  "Default Rate" shall mean a per annum rate of interest equal
to the Prime Rate plus two percent (2%) per annum.

                  "Employee Plan" includes any pension, stock bonus, employee
stock ownership plan, retirement, disability, medical, dental or other health
plan, life insurance or other death benefit plan, profit sharing, deferred
compensation, stock option, bonus or other incentive plan, vacation benefit
plan, severance plan or other employee benefit plan or arrangement, including,
without limitation, those pension, profit-sharing and retirement plans of the
Borrower described from time to time in the financial statements of the Borrower
and any pension plan, welfare plan, Defined Benefit Pension Plans (as defined in
ERISA) or any multi-employer plan, maintained or administered by the Borrower or
to which the Borrower is a party or may have any liability or by which the
Borrower is bound.

                  "Environmental Laws" shall mean all federal, state, district,
local and foreign laws, rules, regulations, ordinances, and consent decrees
relating to health, safety, hazardous

                                      -2-
<PAGE>

substances, pollution and environmental matters, as now or at any time hereafter
in effect, applicable to the Borrower's business or facilities owned or operated
by the Borrower, including laws relating to emissions, discharges, releases or
threatened releases of pollutants, contamination, chemicals, or hazardous, toxic
or dangerous substances, materials or wastes in the environment (including,
without limitation, ambient air, surface water, land surface or subsurface
strata) or otherwise relating to the generation, manufacture, processing,
distribution, use, treatment, storage, disposal, transport or handling of
Hazardous Materials.

                  "ERISA" shall mean the Employee Retirement Income Security Act
of 1974, as amended from time to time.

                  "Event of Default" shall mean any of the events or conditions
set forth in Section 11 hereof.

                  "GAAP" shall mean generally accepted accounting principles,
using the accrual basis of accounting and consistently applied with prior
periods, provided, however, that GAAP with respect to any interim financial
statements or reports shall be deemed subject to fiscal year-end adjustments and
footnotes made in accordance with GAAP.

                  "Hazardous Materials" shall mean any hazardous, toxic or
dangerous substance, materials and wastes, including, without limitation,
hydrocarbons (including naturally occurring or man-made petroleum and
hydrocarbons), flammable explosives, asbestos, urea formaldehyde insulation,
radioactive materials, biological substances, polychlorinated biphenyls,
pesticides, herbicides and any other kind and/or type of pollutants or
contaminants (including, without limitation, materials which include hazardous
constituents), sewage, sludge, industrial slag, solvents and/or any other
similar substances, materials or wastes that are or become regulated under any
Environmental Law (including without limitation, any that are or become
classified as hazardous or toxic under any Environmental Law).

                  "Indebtedness" shall mean at any time (a) all Liabilities of
the Borrower, (b) all Capital Lease obligations of the Borrower, (c) all other
debt, secured or unsecured, created, issued, incurred or assumed by the Borrower
for money borrowed or for the deferred purchase price of any fixed or capital
asset, (d) indebtedness secured by any Lien existing on property owned by the
Borrower whether or not the Indebtedness secured thereby has been assumed, and
(e) all Contingent Liabilities of the Borrower whether or not reflected on its
balance sheet.

                  "Indemnified Party" and "Indemnified Parties" shall mean,
respectively, each of the Bank and any parent corporations, affiliated
corporations or subsidiaries of the Bank, and each of their respective officers,
directors, employees, attorneys and agents, and all of such parties and
entities.

                  "Interest Period" shall mean, with regard to any LIBOR Loan,
successive one, two, three or six month periods as selected from time to time by
the Borrower by notice given to the Bank not less than three (3) Business Days
prior to the first day of each

                                      -3-
<PAGE>

respective Interest Period; provided, however, that: (i) each such Interest
Period occurring after the initial Interest Period of any LIBOR Loan shall
commence on the day on which the preceding Interest Period for such LIBOR Loan
expires, (ii) whenever the last day of any Interest Period would otherwise occur
on a day other than a Business Day, the last day of such Interest Period shall
be extended to occur on the next succeeding Business Day, provided, however,
that if such extension would cause the last day of such Interest Period to occur
in the next following calendar month, then the last day of such Interest Period
shall occur on the immediately preceding Business Day, (iii) whenever the first
day of any Interest Period occurs on a day of a month for which there is no
numerically corresponding day in the calendar month in which such Interest
Period terminates, such Interest Period shall end on the last Business Day of
such calendar month, and (iv) the final Interest Period must be such that its
expiration occurs on or before the Maturity Date.

                  "Interest Rate Agreements" shall mean any interest rate
protection agreement, interest rate swap or other interest rate hedge
arrangement (other than any interest rate cap or other similar agreement or
arrangement pursuant to which the Borrower has no credit exposure to the Bank)
to or under which the Borrower or any Subsidiary of the Borrower is a party or
beneficiary.

                  "Letter of Credit" and "Letters of Credit" shall mean,
respectively, a standby letter of credit and all such standby letters of credit
issued by the Bank, in its sole discretion, upon the execution and delivery by
the Borrower and the acceptance by the Bank of a Master Letter of Credit
Agreement and an application for Letter of Credit, as set forth in Section 2.5
of this Agreement.

                  "Letter of Credit Obligations" shall mean, at any time, an
amount equal to the aggregate of the original face amounts of all Letters of
Credit minus the sum of (i) the amount of any reductions in the original face
amount of any Letter of Credit which did not result from a draw thereunder, (ii)
the amount of any payments made by the Bank with respect to any draws made under
a Letter of Credit for which the Borrower has reimbursed the Bank, (iii) the
amount of any payments made by the Bank with respect to any draws made under a
Letter of Credit which have been converted to a Revolving Loan as set forth in
Section 2.5, and (iv) the portion of any issued but expired Letter of Credit
which has not been drawn by the beneficiary thereunder. For purposes of
determining the outstanding Letter of Credit Obligations at any time, the Bank's
acceptance of a draft drawn on the Bank pursuant to a Letter of Credit shall
constitute a draw on the applicable Letter of Credit at the time of such
acceptance.

                  "Liabilities" shall mean at all times all liabilities of the
Borrower that would be shown as such on a balance sheet of the Borrower prepared
in accordance with GAAP.

                  "LIBOR Loan" or "LIBOR Loans" shall mean that portion, and
collectively those portions, of the aggregate outstanding principal balance of
the Revolving Loans that will bear interest with reference to the LIBOR Rate.

                                      -4-
<PAGE>

                  "LIBOR Rate" shall mean a rate of interest equal to the per
annum rate of interest at which United States dollar deposits in an amount
comparable to the amount of the relevant LIBOR Loan and for a period equal to
the relevant Interest Period are offered generally to the Bank (rounded upward
if necessary, to the nearest 1/16 of 1.00%) in the London Interbank Eurodollar
market at 11:00 a.m. (London time) two (2) Business Days prior to the
commencement of each Interest Period less the maximum reserve percentages for
determining reserves to be maintained by member banks of the Federal Reserve
System for Eurocurrency liabilities, or as LIBOR is otherwise determined by the
Bank in its sole and absolute discretion, such rate to remain fixed for such
Interest Period. The Bank's determination of LIBOR shall be conclusive, absent
manifest error.

                  "Lien" shall mean any mortgage, pledge, hypothecation,
judgment lien or similar legal process, title retention lien, or other lien or
security interest, including, without limitation, the interest of a vendor under
any conditional sale or other title retention agreement and the interest of a
lessor under a lease of any interest in any kind of property or asset, whether
real, personal or mixed, or tangible or intangible, by such Person as lessee
that is, or should be, a Capital Lease on the balance sheet of the Borrower
prepared in accordance with GAAP.

                  "Loans" shall mean, collectively, all Revolving Loans (whether
Prime Loans or LIBOR Loans) made by the Bank to the Borrower and all Letter of
Credit Obligations, under and pursuant to this Agreement.

                  "Loan Documents" shall have the meaning set forth in
Section 3.1.

                  "Maturity Date" shall mean the first anniversary of the date
the Bank notifies the Borrower that the Loan Agreement has become effective
pursuant to the Effective Date Letter which anniversary shall be on or before
December 31, 2002.

                  "Maximum Letter of Credit Obligation" shall mean Three Million
and No/100 Dollars ($3,000,000.00).

                  "Note" shall mean the Revolving Note.

                  "Obligations" shall mean the Loans, all interest accrued
thereon, any fees due the Bank hereunder, any expenses incurred by the Bank
hereunder and any and all other liabilities and obligations of the Borrower (and
of any partnership in which the Borrower is or may be a partner) to the Bank,
howsoever created, arising or evidenced, and howsoever owned, held or acquired,
whether now or hereafter existing, whether now due or to become due, direct or
indirect, absolute or contingent, and whether several, joint or joint and
several, including, but not limited to, any Interest Rate Agreements.

                  "Obligor" shall mean the Borrower, any guarantor,
accommodation endorser, third party pledgor, or any other party liable with
respect to the Obligations.

                                      -5-
<PAGE>

                  "Person" shall mean any individual, partnership, limited
liability company, corporation, trust, joint venture, joint stock company,
association, unincorporated organization, government or agency or political
subdivision thereof, or other entity.

                  "Prime Loan" or "Prime Loans" shall mean that portion, and
collectively, those portions of the aggregate outstanding principal balance of
the Revolving Loans that will bear interest with reference to the Prime Rate.

                  "Prime Rate" shall mean the floating per annum rate of
interest which at any time, and from time to time, shall be most recently
announced by the Bank as its Prime Rate, which is not intended to be the Bank's
lowest or most favorable rate of interest at any one time. The effective date of
any change in the Prime Rate shall for purposes hereof be the date the Prime
Rate is changed by the Bank. The Bank shall not be obligated to give notice of
any change in the Prime Rate.

                  "Regulatory Change" shall mean the introduction of, or any
change in any applicable law, treaty, rule, regulation or guideline or in the
interpretation or administration thereof by any governmental authority or any
central bank or other fiscal, monetary or other authority having jurisdiction
over the Bank or its lending office.

                  "Revolving Loan" and "Revolving Loans" shall mean,
respectively, each direct advance and the aggregate of all such direct advances,
from time to time in the form of either Prime Loans and/or LIBOR Loans, made by
the Bank to the Borrower under and pursuant to this Agreement, as set forth in
Section 2.1 of this Agreement.

                  "Revolving Loan Availability" shall mean at any time, the
lesser of (a) the Revolving Loan Commitment less the Letter of Credit
Obligations, or (b) the Borrowing Base Amount less the Letter of Credit
Obligations.

                  "Revolving Loan Commitment" shall mean Fifteen Million and
No/100 Dollars ($15,000,000.00).

                  "Revolving Note" shall have the meanings set forth in Section
4.1 hereof.

                  "Subsidiary" and "Subsidiaries" shall mean, respectively, each
and all such corporations, partnerships, limited partnerships, limited liability
companies, limited liability partnerships or other entities of which or in which
the Borrower owns directly or indirectly fifty percent (50%) or more of (i) the
combined voting power of all classes of stock having general voting power under
ordinary circumstances to elect a majority of the board of directors of such
entity if a corporation, (ii) the management authority and capital interest or
profits interest of such entity, if a partnership, limited partnership, limited
liability company, limited liability partnership, joint venture or similar
entity, or (iii) the beneficial interest of such entity, if a trust, association
or other unincorporated organization.

                  "UCC" shall mean the Uniform Commercial Code in effect in
Illinois from time to time.

                                      -6-
<PAGE>

         1.2. Accounting Terms. Any accounting terms used in this Agreement
which are not specifically defined herein shall have the meanings customarily
given them in accordance with GAAP. Calculations and determinations of financial
and accounting terms used and not otherwise specifically defined hereunder and
the preparation of financial statements to be furnished to the Bank pursuant
hereto shall be made and prepared, both as to classification of items and as to
amount, in accordance with GAAP as used in the preparation of the financial
statements of the Borrower on the date of this Agreement. If any changes in
accounting principles or practices from those used in the preparation of the
financial statements are hereafter occasioned by the promulgation of rules,
regulations, pronouncements and opinions by or required by the Financial
Accounting Standards Board or the American Institute of Certified Public
Accountants (or any successor thereto or agencies with similar functions), which
results in a material change in the method of accounting in the financial
statements required to be furnished to the Bank hereunder or in the calculation
of financial covenants, standards or terms contained in this Agreement, the
parties hereto agree to enter into good faith negotiations to amend such
provisions so as equitably to reflect such changes to the end that the criteria
for evaluating the financial condition and performance of the Borrower will be
the same after such changes as they were before such changes; and if the parties
fail to agree on the amendment of such provisions, the Borrower will furnish
financial statements in accordance with such changes but shall provide
calculations for all financial covenants, perform all financial covenants and
otherwise observe all financial standards and terms in accordance with
applicable accounting principles and practices in effect immediately prior to
such changes. Calculations with respect to financial covenants required to be
stated in accordance with applicable accounting principles and practices in
effect immediately prior to such changes shall be reviewed and certified by the
Borrower's accountants.

         1.3. Other Terms Defined in UCC. All other capitalized words and
phrases used herein and not otherwise specifically defined shall have the
respective meanings assigned to such terms in the UCC, as amended from time to
time, to the extent the same are used or defined therein.

         1.4. Other Definitional Provisions; Construction. Whenever the context
so requires, the neuter gender includes the masculine and feminine, the single
number includes the plural, and vice versa, and in particular the word
"Borrower" shall be so construed. The words "hereof", "herein" and "hereunder"
and words of similar import when used in this Agreement shall refer to this
Agreement as a whole and not to any particular provision of this Agreement, and
references to Article, Section, Subsection, Annex, Schedule, Exhibit and like
references are references to this Agreement unless otherwise specified. An Event
of Default shall "continue" or be "continuing" until such Event of Default has
been waived in accordance with Section 13.3 hereof. References in this Agreement
to any party shall include such party's successors and permitted assigns.
References to any "Section" shall be a reference to such Section of this
Agreement unless otherwise stated. To the extent any of the provisions of the
other Loan Documents are inconsistent with the terms of this Loan Agreement, the
provisions of this Loan Agreement shall govern.

                                      -7-
<PAGE>

2. COMMITMENT OF THE BANK.

         2.1. Revolving Loans.

                  (a) Revolving Loan Commitment. Subject to the terms and
         conditions of this Agreement and the other Loan Documents, and in
         reliance upon the representations and warranties of the Borrower set
         forth herein and in the other Loan Documents, the Bank agrees to make
         such Revolving Loans at such times as the Borrower may from time to
         time request until, but not including, the Maturity Date, and in such
         amounts as the Borrower may from time to time request, provided,
         however, that the aggregate principal balance of all Revolving Loans
         outstanding at any time shall not exceed the Revolving Loan
         Availability. Revolving Loans made by the Bank may be repaid and,
         subject to the terms and conditions hereof, borrowed again up to, but
         not including the Maturity Date unless the Revolving Loans are
         otherwise terminated or extended as provided in this Agreement. The
         Revolving Loans shall be used by the Borrower for working capital
         purposes.

                  (b) Revolving Loan Interest and Payments. Except as otherwise
         provided in this Section 2.1(b), (i) the principal amount of the Prime
         Loans outstanding from time to time shall bear interest at the Prime
         Rate, and (ii) the principal amount of the LIBOR Loans outstanding from
         time to time shall bear interest at the LIBOR Rate plus the Applicable
         Margin (Regular). Accrued and unpaid interest on the unpaid principal
         balance of all Revolving Loans outstanding from time to time which are
         Prime Loans, shall be due and payable monthly, in arrears, commencing
         on January 1, 2002 and continuing on the first day of each calendar
         month thereafter, and on the Maturity Date. Accrued and unpaid interest
         on the unpaid principal balance of all Revolving Loans outstanding from
         time to time which are LIBOR Loans shall be payable on the last
         Business Day of each Interest Period (provided, however, that for
         Interest Periods of six months, accrued interest shall also be paid on
         the date which is three months from the first day of such Interest
         Period), commencing on the first such date to occur after the date
         hereof, on the date of any principal repayment of a LIBOR Loan and on
         the Maturity Date. During the continuance of an Event of Default, the
         Revolving Loans shall bear interest payable on demand at the Default
         Rate.

                  (c) Revolving Loan Principal Repayments.

                           (i) Mandatory Principal Prepayments. All Revolving
                  Loans hereunder shall be repaid by the Borrower on the
                  Maturity Date, unless payable sooner pursuant to the
                  provisions of this Agreement. In the event the aggregate
                  outstanding principal balance of all Revolving Loans hereunder
                  exceeds the Revolving Loan Availability, the Borrower shall,
                  without notice or demand of any kind, immediately make such
                  repayments of the Revolving Loans or take such other actions
                  as shall be necessary to eliminate such excess. Also, if the
                  Borrower chooses not to convert any Revolving Loan which is a
                  LIBOR Loan to a Prime Loan as provided in Section 2.3(b) and
                  Section 2.3(c), then such Revolving Loan shall be immediately
                  due and payable on the last

                                      -8-
<PAGE>

                  Business Day of the then existing Interest Period or on such
                  earlier date as required by law, all without further demand,
                  presentment, protest or notice of any kind, all of which are
                  hereby waived by the Borrower.

                           (ii) Optional Prepayments. The Borrower may from time
                  to time prepay the Revolving Loans which are Prime Loans, in
                  whole or in part, without any prepayment penalty whatsoever,
                  subject to the following conditions: (i) each partial
                  prepayment shall be in an amount equal to Ten Thousand and
                  No/100 Dollars ($10,000.00) or a higher integral multiple of
                  Five Thousand and No/100 Dollars ($5,000.00); and (ii) any
                  prepayment of the entire principal balance of the Prime Loans
                  shall include accrued interest on such Prime Loans to the date
                  of such prepayment and payment in full of all other
                  Obligations (other than the LIBOR Loans), then due and
                  payable.

         2.2. Intentionally Omitted.

         2.3. Additional LIBOR Loan Provisions.

                  (a) LIBOR Loan Prepayments. Notwithstanding anything to the
         contrary contained herein, the principal balance of any LIBOR Loan may
         not be prepaid in whole or in part at any time. If, for any reason, a
         LIBOR Loan is paid prior to the last Business Day of any Interest
         Period, the Borrower agrees to indemnify the Bank against any loss
         (including any loss on redeployment of the funds repaid), cost or
         expense incurred by the Bank as a result of such prepayment.

                  (b) LIBOR Unavailability. If the Bank determines in good faith
         (which determination shall be conclusive, absent manifest error) prior
         to the commencement of any Interest Period that (i) United States
         dollar deposits of sufficient amount and maturity for funding any LIBOR
         Loan are not available to the Bank in the London Interbank Eurodollar
         market in the ordinary course of business, or (ii) by reason of
         circumstances affecting the London Interbank Eurodollar market,
         adequate and fair means do not exist for ascertaining the rate of
         interest to be applicable to the relevant LIBOR Loan, the Bank shall
         promptly notify the Borrower thereof and, so long as the foregoing
         conditions continue, Revolving Loans may not be advanced as a LIBOR
         Loan thereafter. In addition, at the Borrower's option, each existing
         LIBOR Loan shall be immediately (i) converted to a Prime Loan on the
         last Business Day of the then existing Interest Period, or (ii) due and
         payable on the last Business Day of the then existing Interest Period,
         without further demand, presentment, protest or notice of any kind, all
         of which are hereby waived by the Borrower.

                  (c) Regulatory Change. In addition, if, after the date hereof,
         a Regulatory Change shall, in the reasonable determination of the Bank,
         make it unlawful for the Bank to make or maintain the LIBOR Loans, then
         the Bank shall promptly notify the Borrower and Revolving Loans may not
         be advanced as a LIBOR Loan thereafter. In addition, at the Borrower's
         option, each existing LIBOR Loan shall be immediately (i) converted to
         a Prime Loan on the last Business Day of the then existing Interest

                                      -9-
<PAGE>

         Period or on such earlier date as required by law, or (ii) due and
         payable on the last Business Day of the then existing Interest Period
         or on such earlier date as required by law, all without further demand,
         presentment, protest or notice of any kind, all of which are hereby
         waived by the Borrower.

                  (d) LIBOR Loan Indemnity. If any Regulatory Change (whether or
         not having the force of law) shall (a) impose, modify or deem
         applicable any assessment, reserve, special deposit or similar
         requirement against assets held by, or deposits in or for the account
         of or loans by, or any other acquisition of funds or disbursements by,
         the Bank; (b) subject the Bank or any LIBOR Loan to any tax, duty,
         charge, stamp tax or fee or change the basis of taxation of payments to
         the Bank of principal or interest due from the Borrower to the Bank
         hereunder (other than a change in the taxation of the overall net
         income of the Bank); or (c) impose on the Bank any other condition
         regarding such LIBOR Loan or the Bank's funding thereof, and the Bank
         shall determine (which determination shall be conclusive, absent
         manifest error) that the result of the foregoing is to increase the
         cost to the Bank of making or maintaining such LIBOR Loan or to reduce
         the amount of principal or interest received by the Bank hereunder,
         then the Borrower shall pay to the Bank, on demand, such additional
         amounts as the Bank shall, from time to time, determine are sufficient
         to compensate and indemnify the Bank for such increased cost or reduced
         amount.

         2.4. Interest and Fee Computation; Collection of Funds. All interest on
LIBOR Loans shall be calculated on the basis of a year consisting of three
hundred sixty (360) days and shall be paid for the actual number of days elapsed
and all interest on Prime Loans and fees shall be calculated on the basis of a
year consisting of 365 days and shall be paid for the actual number of days
elapsed. Principal payments submitted in funds not immediately available shall
continue to bear interest until collected. If any payment to be made by the
Borrower hereunder or under the Note shall become due on a day other than a
Business Day, such payment shall be made on the next succeeding Business Day and
such extension of time shall be included in computing any interest in respect of
such payment.

         2.5. Letters of Credit. Subject to the terms and conditions of this
Agreement and upon the execution by the Borrower and the Bank of a Master Letter
of Credit Agreement and, the upon the execution and delivery by the Borrower,
and the acceptance by the Bank of an application for letter of credit, the Bank
agrees to issue for the account of the Borrower such Letters of Credit in the
standard form of the Bank and otherwise in form and substance acceptable to the
Bank, from time to time during the term of this Agreement, provided that (i) the
Letter of Credit Obligations may not at any time exceed the Maximum Letter of
Credit Obligation, (ii) the Letter of Credit Obligations may not at any time
exceed the Borrowing Base Amount less the aggregate outstanding principal amount
of the Revolving Loans, and (iii) no Letter of Credit shall have an expiration
date later than the Maturity Date. The amount of any payments made by the Bank
with respect to draws made by a beneficiary under a Letter of Credit for which
the Borrower has failed to reimburse the Bank upon the earlier of (i) the Bank's
demand for repayment, or (ii) five (5) days from the date of such payment to
such beneficiary by the Bank, shall be deemed to have been converted to a
Revolving Loan as of the date such payment was made by the Bank to such
beneficiary.

                                      -10-
<PAGE>

Upon the occurrence of an Event of a Default and at the option of the Bank, all
Letter of Credit Obligations shall be converted to Prime Loans, all without
demand, presentment, protest or notice of any kind, all of which are hereby
waived by the Borrower. The Borrower and the Bank acknowledge that letter of
credit no. 5536057 in the face amount of 131,000 sterling pounds issued by the
Bank to Mr. Vaughan Thomas of Westwind constitutes a Letter of Credit subject to
the terms hereof.

3. CONDITIONS OF BORROWING.

         Notwithstanding any other provision of this Agreement, the Bank shall
not be required to disburse or make all or any portion of the Loans (including
without limitation issue any Letter of Credit) if any of the following
conditions shall have occurred.

         3.1. Loan Documents. The Borrower shall have failed to execute and
deliver to the Bank any of the following Loan Documents (collectively, the "Loan
Documents"), all of which must be satisfactory to the Bank and the Bank's
counsel in form, substance and execution:

                  (a) Loan Agreement. Two copies of this Agreement duly executed
         by the Borrower.

                  (b) Revolving Note. A Revolving Note duly executed by the
         Borrower.

                  (c) Master Letter of Credit Agreement. Two copies of the
         Master Letter of Credit Agreement duly executed by the Borrower and the
         Bank.

                  (d) Cash Collateral Pledge Agreement. Two copies of the Cash
         Collateral Pledge Agreement duly executed by the Borrower and the Bank.

                  (e) Cash Management Documents. Two copies of the documents
         requested by the Bank to establish bank accounts and cash management
         with the Bank duly executed by the Borrower and the Bank.

                  (f) Additional Documents. Such other certificates, financial
         statements, schedules, charter documents, resolutions, opinions of
         counsel, notes, agreements, assignments and other documents which are
         provided for hereunder or which the Bank shall from time to time
         require, including without limitation the documents listed on
         Schedule 3.1.

         3.2. Event of Default. Any Event of Default, or any event which, with
notice or lapse of time, or both would constitute an Event of Default, shall
have occurred and be continuing.

         3.3. Material Adverse Changes. A material adverse change in the
financial condition, business assets or affairs of the Borrower shall have
occurred, as reasonably determined by the Bank.

                                      -11-
<PAGE>

         3.4. Litigation. Any litigation or governmental proceeding shall have
been instituted against the Borrower or any of its officers or shareholders
which in the discretion of the Bank, reasonably exercised, materially adversely
affects the financial condition, business issues, or continued operation of the
Borrower.

         3.5. Representations and Warranties. Any representation or warranty of
the Borrower contained herein or in any Loan Document shall be untrue or
incorrect in any material respect as of the date of any Loan as though made on
such date, except to the extent such representation or warranty expressly
relates to an earlier date.

         3.6. Commitment Fee. The Borrower agrees to pay to the Bank a
commitment fee in the amount of Twenty-Five Thousand and No/100 Dollars
($25,000.00) payable on the date hereof.

4. NOTES EVIDENCING LOANS.

         4.1. Revolving Note. The Revolving Loans and the Letter of Credit
Obligations shall be evidenced by a single Revolving Note (together with any and
all renewal, extension, modification or replacement notes executed by the
Borrower and delivered to the Bank and given in substitution therefor, the
"Revolving Note") in the form of Exhibit "A" attached hereto, duly executed by
the Borrower and payable to the order of the Bank. At the time of the initial
disbursement of a Revolving Loan and at each time an additional Revolving Loan
shall be requested hereunder or a repayment made in whole or in part thereon, an
appropriate notation thereof shall be made on the books and records of the Bank.
All amounts recorded shall be, absent demonstrable error, conclusive and binding
evidence of (i) the principal amount of the Revolving Loans advanced hereunder
and the amount of all Letter of Credit Obligations, (ii) any unpaid interest
owing on the Revolving Loans, and (iii) all amounts repaid on the Revolving
Loans or the Letter of Credit Obligations. The failure to record any such amount
or any error in recording such amounts shall not, however, limit or otherwise
affect the obligations of the Borrower under the Revolving Note to repay the
principal amount of the Revolving Loans, together with all interest accruing
thereon.

5. MANNER OF BORROWING.

         Each Loan shall be made available to the Borrower upon its request,
from any Person whose authority to so act has not been revoked by the Borrower
in writing previously received by the Bank. Each Revolving Loan may be advanced
either as a Prime Loan or a LIBOR Loan, as requested by the Borrower, provided,
however, that at any time, the Borrower may identify no more than five (5)
Revolving Loans which may be LIBOR Loans and no LIBOR Loans may be requested by
the Borrower if an Event of Default exists. A request for a Prime Loan must be
received by no later than 11:00 a.m. Chicago, Illinois time, on the day it is to
be funded. A request for a LIBOR Loan must be (i) received by no later than
11:00 a.m. Chicago, Illinois time, three (3) days before the day it is to be
funded, and (ii) in an amount equal to One Million and No/100 Dollars
($1,000,000.00) or a higher integral multiple of One Hundred Thousand and No/100
Dollars ($100,000.00). If for any reason the Borrower shall fail to select
timely an Interest Period for an existing LIBOR Loan,

                                      -12-
<PAGE>

then such LIBOR Loan shall be immediately converted to a Prime Loan on the last
Business Day of the then existing Interest Period, all without demand,
presentment, protest or notice of any kind, all of which are hereby waived by
the Borrower. The proceeds of each Prime Loan or LIBOR Loan shall be made
available at the office of the Bank by credit to the account of the Borrower or
by other means requested by the Borrower and acceptable to the Bank.

         Each Letter of Credit shall be issued by the Bank upon the execution of
the Bank's standard Master Letter of Credit Agreement by the Borrower and the
Bank, and the execution and delivery by the Borrower and the acceptance by the
Bank of the Bank's standard application for Letter of Credit and the payment by
the Borrower of the Bank's customary fees charged in connection therewith. In
addition to all other applicable fees, charges and/or interest payable by the
Borrower pursuant to the Master Letter of Credit Agreement or otherwise payable
in accordance with the Bank's standard letter of credit fee schedule, all
Letters of Credit issued under and pursuant to this Agreement shall bear an
annual fee equal to three-quarters of one percent (0.75%) of the face amount of
such Letter of Credit, payable by the Borrower on or before the issuance of such
Letter of Credit by the Bank and annually thereafter on the same date unless and
until (i) such Letter of Credit has expired or has been returned to the Bank, or
(ii) the Bank has paid the beneficiary thereunder the full face amount of such
Letter of Credit.

         The Bank is authorized to rely on any written, verbal, electronic,
telephonic or telecopy loan requests which the Bank believes in its reasonable
good faith judgment to emanate from a properly authorized representative of the
Borrower, whether or not that is in fact the case. The Borrower does hereby
irrevocably confirm, ratify and approve all such advances by the Bank and does
hereby indemnify the Bank against losses and expenses (including court costs,
attorneys' and paralegals' fees) and shall hold the Bank harmless with respect
thereto.

6. REDUCTION OF CASH COLLATERAL REQUIREMENT.

         Pursuant to a commitment letter dated November 14, 2001 (the
"COMMITMENT LETTER") between the Bank and the Borrower, the Bank agreed to
reduce the Cash Collateral required to secure the Obligations on the terms and
conditions set forth in the Commitment Letter. The Borrower determined that it
did not want to include such terms and conditions in this Agreement; however,
the Borrower has requested that the Bank consider adding such terms and
conditions after the Bank's receipt of the Borrower's financial statements for
the period ending June 30, 2002. Although the Bank no longer has any commitment
to add such terms and conditions, the Bank agrees to negotiate in good faith
with the Borrower to add such terms and conditions at such time.

7. REPRESENTATIONS AND WARRANTIES.

         To induce the Bank to make the Loans, the Borrower makes the following
representations and warranties to the Bank, each of which shall be true and
correct as of the date of the execution and delivery of this Agreement, and
which shall survive the execution and delivery of this Agreement:

                                      -13-
<PAGE>

         7.1. Borrower Organization and Name. The Borrower is a corporation duly
organized, existing and in good standing under the laws of the State of
Delaware, with full and adequate corporate power to carry on and conduct its
business as presently conducted. The Borrower's state issued organizational
identification number is 3041162. The Borrower is duly licensed or qualified in
all foreign jurisdictions wherein the nature of its activities require such
qualification or licensing, except for jurisdictions where the failure to obtain
such qualification or licensing could not reasonably be expected to have a
material adverse effect on the financial condition, business, assets or affairs
of the Borrower. The exact legal name of the Borrower is as set forth in the
first paragraph of this Agreement, and the Borrower currently does not conduct,
nor has it during the last five (5) years conducted, business under any other
name or trade name, except as disclosed on Schedule 7.1.

         7.2. Authorization; Validity. The Borrower has full right, power and
authority to enter into this Agreement, to make the borrowings and execute and
deliver the Loan Documents as provided herein and to perform all of its duties
and obligations under this Agreement and the Loan Documents. The execution and
delivery of this Agreement and the Loan Documents will not, nor will the
observance or performance of any of the matters and things herein or therein set
forth, violate or contravene any provision of law or of the certificate of
incorporation or bylaws of the Borrower. All necessary and appropriate corporate
action has been taken on the part of the Borrower to authorize the execution and
delivery of this Agreement and the Loan Documents. This Agreement and the Loan
Documents are valid and binding agreements and contracts of the Borrower in
accordance with their respective terms.

         7.3. Compliance With Laws. The nature and transaction of the Borrower's
business and operations and the use of its properties and assets, including, but
not limited to, the Collateral or any real estate owned or occupied by the
Borrower, do not and during the term of the Loans shall not, violate or conflict
with any applicable law, statute, ordinance, rule, regulation or order of any
kind or nature, including, without limitation, the provisions of the Fair Labor
Standards Act or any zoning, land use, building, noise abatement, occupational
health and safety or other laws, any building permit or any condition, grant,
easement, covenant, condition or restriction, whether recorded or not.

         7.4. Environmental Laws and Hazardous Substances. The Borrower
represents, warrants and agrees with the Bank that (i) the Borrower has not
generated, used, stored, treated, transported, manufactured, handled, produced
or disposed of any Hazardous Materials, on or off any of the premises of the
Borrower (whether or not owned by it) in any manner which at any time materially
violates any Environmental Law or any license, permit, certificate, approval or
similar authorization thereunder, (ii) the operations of the Borrower comply in
all material respects with all Environmental Laws and all licenses, permits
certificates, approvals and similar authorizations thereunder, (iii) there has
been no investigation, proceeding, complaint, order, directive, claim, citation
or notice by any governmental authority or any other Person, nor is any pending
or, to the best of the Borrower's knowledge, threatened, and the Borrower shall
immediately notify the Bank upon becoming aware of any such investigation,
proceeding, complaint, order, directive, claim, citation or notice, and shall
take prompt and appropriate actions to respond thereto, with

                                      -14-
<PAGE>

respect to any non-compliance with, or violation of, the requirements of any
Environmental Law by the Borrower or the release, spill or discharge, threatened
or actual, of any Hazardous Material or the generation, use, storage, treatment,
transportation, manufacture, handling, production or disposal of any Hazardous
Material or any other environmental, health or safety matter, by the Borrower
which affects its business, operations or assets or any properties at which the
Borrower has transported, stored or disposed of any Hazardous Materials, (iv)
the Borrower has no material liability, contingent or otherwise, in connection
with a release, spill or discharge, threatened or actual, of any Hazardous
Materials or the generation, use, storage, treatment, transportation,
manufacture, handling, production or disposal of any Hazardous Material; and (v)
without limiting the generality of the foregoing, the Borrower shall, following
determination by the Bank that there is material non-compliance, or any
condition which requires any action by or on behalf of the Borrower in order to
avoid any material non-compliance, with any Environmental Law, at the Borrower's
sole expense, cause an independent environmental engineer acceptable to the Bank
to conduct such tests of the relevant site as are appropriate, and prepare and
deliver a report setting forth the result of such tests, a proposed plan for
remediation and an estimate of the costs thereof.

         7.5. Absence of Breach. The execution, delivery and performance of this
Agreement, the Loan Documents and any other documents or instruments to be
executed and delivered by the Borrower in connection with the Loans shall not:
(i) violate any provisions of law or any applicable regulation, order, writ,
injunction or decree of any court or governmental authority, or (ii) conflict
with, be inconsistent with, or result in any breach or default of any of the
terms, covenants, conditions, or provisions of any indenture, mortgage, deed of
trust, instrument, document, agreement or contract of any kind to which the
Borrower is a party or by which the Borrower or any of its property or assets
may be bound, which breach or default could reasonably be expected to have a
material adverse effect on the financial condition, business, assets or affairs
of the Borrower.

         7.6. Collateral Representations. The Borrower is the sole owner of the
Collateral, free from any Lien of any kind, other than the Lien of the Bank and
the Liens permitted under Section 8.2.

         7.7. Financial Statements. All financial statements submitted to the
Bank have been prepared in accordance with GAAP on a basis, except as otherwise
noted therein, consistent with the previous fiscal year and truly and accurately
reflect the financial condition of the Borrower and the results of the
operations for the Borrower as of such date and for the periods indicated. Since
the date of the most recent financial statement submitted by the Borrower to the
Bank, there has been no material adverse change in the financial condition or in
the assets or liabilities of the Borrower.

         7.8. Litigation and Taxes. There is no litigation, demand, charge,
claim, petition or governmental investigation or proceeding pending, or to the
best knowledge of the Borrower, threatened, against the Borrower, which, if
adversely determined, would result in any material adverse change in the
financial condition or properties, business or operations of the Borrower. The
Borrower has duly filed all applicable income or other tax returns and has

                                      -15-
<PAGE>

paid all income or other taxes when due. There is no controversy or objection
pending, or to the best knowledge of the Borrower, threatened in respect of any
tax returns of the Borrower.

         7.9. Event of Default. No Event of Default has occurred and is
continuing, and no event has occurred and is continuing which, with the lapse of
time, the giving of notice, or both, would constitute such an Event of Default
under this Agreement or any of the Loan Documents and the Borrower is not in
default (without regard to grace or cure periods) under any contract or
agreement to which it is a party, the effect of which default shall materially
adversely affect the performance by the Borrower of its obligations pursuant to
and as contemplated by the terms and provisions of this Agreement.

         7.10. ERISA Obligations. All Employee Plans of the Borrower meet the
minimum funding standards of Section 302 of ERISA where applicable and each such
Employee Plan that is intended to be qualified within the meaning of Section 401
of the Internal Revenue Code of 1986 is qualified. No withdrawal liability has
been incurred under any such Employee Plans and no "Reportable Event" or
"Prohibited Transaction" (as such terms are defined in ERISA), has occurred with
respect to any such Employee Plans, unless approved by the appropriate
governmental agencies. The Borrower has promptly paid and discharged all
obligations and liabilities arising under the Employee Retirement Income
Security Act of 1974 ("ERISA") of a character which if unpaid or unperformed
might result in the imposition of a Lien against any of its properties or
assets.

         7.11. Adverse Circumstances. No condition, circumstance, event,
agreement, document, instrument, restriction, litigation or proceeding (or
threatened litigation or proceeding or basis therefor) exists which (a) could
adversely affect the validity or priority of the Liens granted to the Bank under
the Loan Documents, (b) could materially adversely affect the ability of the
Borrower to perform its obligations under the Loan Documents, (c) would
constitute a default under any of the Loan Documents, or (d) would constitute
such a default with the giving of notice or lapse of time or both.

         7.12. Lending Relationship. The Borrower acknowledges and agrees that
the relationship hereby created with the Bank is and has been conducted on an
open and arm's length basis in which no fiduciary relationship exists and that
the Borrower has not relied and is not relying on any such fiduciary
relationship in executing this Agreement and in consummating the Loans. The Bank
represents that it will receive the Note payable to its order as evidence of a
bank loan.

         7.13. Intentionally Omitted.

         7.14. Compliance with Regulation U. No portion of the proceeds of the
Loans shall be used by the Borrower, or any affiliates of the Borrower, either
directly or indirectly, for the purpose of purchasing or carrying any margin
stock, within the meaning of Regulation U as adopted by the Board of Governors
of the Federal Reserve System.

         7.15. Governmental Regulation. The Borrower is not, or after giving
effect to any Loan, will not be, subject to regulation under the Public Utility
Holding Company Act of

                                      -16-
<PAGE>

1935, the Federal Power Act or the Investment Company Act of 1940 or to any
federal or state statute or regulation limiting its ability to incur
indebtedness for borrowed money.

         7.16. Bank Accounts. The account numbers and locations of all Deposit
accounts and other bank accounts of the Borrower and its Subsidiaries are listed
on Schedule 7.16.

         7.17. Place of Business. The principal place of business of the
Borrower is 150 Field Drive, Lake Forest, Illinois 60045 and the Borrower shall
promptly notify the Bank of any change in such location.

         7.18. Complete Information. This Agreement and all financial
statements, schedules, certificates, confirmations, agreements, contracts, and
other materials submitted to the Bank in connection with or in furtherance of
this Agreement by or on behalf of the Borrower fully and fairly state the
matters with which they purport to deal.

8. NEGATIVE COVENANTS.

         8.1. Indebtedness. The Borrower shall not, either directly or
indirectly, create, assume, permit to exist, incur or have outstanding any
Indebtedness (including purchase money indebtedness), or become liable, whether
as endorser, guarantor, surety or otherwise, for any debt or obligation of any
other Person, except:

                  (a) the Obligations;

                  (b) endorsement for collection or deposit of any commercial
         paper secured in the ordinary course of business;

                  (c) obligations of the Borrower for taxes, assessments,
         municipal or other governmental charges;

                  (d) obligations of the Borrower for accounts payable, other
         than for money borrowed, incurred in the ordinary course of business;

                  (e) obligations existing on the date hereof which are
         disclosed on Schedule 8.1;

                  (f) obligations arising under Capital Leases or purchase money
         financing for fixed assets acquired (or deemed to be acquired) by the
         Borrower, so long as the aggregate outstanding amount of such
         obligations (whether or not described on Schedule 8.2) at any time does
         not exceed $500,000;

                  (g) unfunded pension fund and other employee benefit
         obligations and liabilities to the extent they are permitted to remain
         unfunded under applicable law;

                  (h) obligations with respect to warranty and indemnity claims
         arising in the ordinary course of the Borrower's business in connection
         with services provided by the Borrower to its customers;

                                      -17-
<PAGE>

                  (i) intercompany loans made by a Subsidiary to the Borrower;

                  (j) guaranties by the Borrower of indebtedness of any
         Subsidiary; and

                  (k) guaranties by the Borrower of obligations of its employees
         in the ordinary course of the Borrower's business.

         8.2. Encumbrances. The Borrower shall not, either directly or
indirectly, create, assume, incur or suffer or permit to exist any Lien or
charge of any kind or character upon any asset of the Borrower, whether owned at
the date hereof or hereafter acquired except:

                  (a) Liens for taxes, assessments or other governmental charges
         not yet due or which are being contested in good faith by appropriate
         proceedings in such a manner as not to make any property of Borrower
         forfeitable and for which adequate reserves for such contest are
         maintained by the Borrower;

                  (b) Liens arising out of judgments and pre-judgment
         attachments not constituting an Event of Default under Section 11.8 to
         which it shall concurrently therewith be prosecuting a timely appeal or
         proceeding for review and with respect to which it shall have secured a
         stay of execution pending such appeal or proceedings for review;

                  (c) pledges or deposits to secure obligations under worker's
         compensation laws or similar legislation;

                  (d) good faith deposits in connection with contracts (other
         than contracts for the payment of money) or leases to which the
         Borrower is a party;

                  (e) carriers,' warehousemen's, suppliers' or similar
         possessing liens existing in the ordinary course of Borrower's
         business;

                  (f) Liens existing on the date hereof and disclosed on
         Schedule 8.2 referred to in Section 7;

                  (g) Liens on fixed assets acquired in connection with
         incurring obligations permitted under Section 8.1(f), to secure such
         obligations;

                  (h) zoning restrictions, easements, licenses, or other
         restrictions on the use of any real estate or other minor
         irregularities in title (including leasehold title) thereto, so long as
         the same do not materially impair the use, value, or marketability of
         such real estate; and

                  (i) Liens granted to the Bank.

         8.3. Investments. The Borrower shall not, either directly or
indirectly, make or have outstanding any investments (whether through purchase
of stocks, obligations or otherwise) in, or loans or advances to, any other
Person, except:

                                      -18-
<PAGE>

                  (a) investments in direct obligations of the United States;

                  (b) existing and future investments in Subsidiaries existing
         as of the date hereof;

                  (c) intercompany loans made by the Borrower to any Subsidiary;

                  (d) investments in certificates of deposit issued by the Bank
         or any bank with assets greater than One Hundred Million and No/100
         Dollars ($100,000,000.00); or

                  (e) investments in Prime Commercial Paper (for purposes
         hereof, Prime Commercial Paper shall mean short-term unsecured
         promissory notes sold by large corporations and rated A-1/P-1 by
         Standard & Poor's Ratings Group, a division of McGraw Hill, Inc., and
         Moody's Investment Service, Inc.).

         8.4. Transfer; Merger. The Borrower shall not, either directly or
indirectly, (a) purchase or acquire any Subsidiary, (b) merge with, consolidate
with, acquire all or substantially all of the assets, business, capital sock or
beneficial ownership of or otherwise combine with or acquire, any Person, or (c)
sell, transfer, assign, convey, license, lease or otherwise dispose of any of
its property; provided, that so long as no Event of Default exists, Borrower may
dispose of any of its obsolete or unusable equipment in the ordinary course of
its business.

         8.5. Distributions. The Borrower shall not, either directly or
indirectly, purchase or redeem any shares of its stock, or declare or pay any
dividends (other than stock dividends), whether in cash or otherwise, or set
aside any funds for any such purpose or make any distribution to its
shareholders; provided, that the Borrower may pay dividends to holders of its 7%
Series B Convertible Preferred Stock on the terms described in the Registration
Statement in Form S-3/A filed on November 13, 2001.

         8.6. Affiliate Transactions. The Borrower shall not enter into or be a
party to any transaction with any affiliate of the Borrower except in the
ordinary course of and pursuant to the reasonable requirements of the Borrower's
business and upon fair and reasonable terms that are no less favorable to the
Borrower than would be obtained in a comparable arm's length transaction with a
Person not an affiliate of the Borrower.

         8.7. Capital Structure and Business. The Borrower shall not (a) make
any changes in any of its business objectives, purposes or operations that could
in any way adversely affect the repayment of the Loans or any of the other
Obligations, or (b) amend its charter or bylaws in a manner that would adversely
affect Lender or the Borrower's duty or ability to repay the Obligations. The
Borrower shall not engage in any business other than the business currently
engaged in by it.

         8.8. Sale-Leasebacks. The Borrower shall not engage in any
sale-leaseback, synthetic lease or similar transaction involving any of its
assets.

                                      -19-
<PAGE>

         8.9. Use of Proceeds. Neither the Borrower nor any of its Subsidiaries
or affiliates shall use any portion of the proceeds of the Loans, either
directly or indirectly, for the purpose of purchasing any securities
underwritten by ABN AMRO Incorporated, an affiliate of the Bank.

         8.10. Bank Accounts. The Borrower shall not establish any new deposit
accounts or other bank accounts, other than bank accounts established at or with
the Bank, without the prior written consent of the Bank.

         8.11. Change of Legal Status. The Borrower shall not change its name,
its organizational identification number, if it has one, its type of
organization, its jurisdiction of organization or other legal structure.

9. AFFIRMATIVE COVENANTS.

         9.1. Compliance with Bank Regulatory Requirements. Upon demand by the
Bank, the Borrower shall reimburse the Bank for the Bank's additional costs
and/or reductions in the amount of principal or interest received or receivable
by the Bank if at any time after the date of this Agreement any law, treaty or
regulation or any change in any law, treaty or regulation or the interpretation
thereof by any governmental authority charged with the administration thereof or
any central bank or other fiscal, monetary or other authority having
jurisdiction over the Bank or the Loans, whether or not having the force of law,
shall impose, modify or deem applicable any reserve (except reserve requirements
taken into account in calculating the LIBOR Rate and/or special deposit
requirement against or in respect of assets held by or deposits in or for the
account of the Loans by the Bank or impose on the Bank any other condition with
respect to this Agreement or the Loans, the result of which is to either
increase the cost to the Bank of making or maintaining the Loans or to reduce
the amount of principal or interest received or receivable by the Bank with
respect to such Loans. Said additional costs and/or reductions will be those
which directly result from the imposition of such requirement or condition on
the making or maintaining of such Loans. All Loans shall be deemed to be match
funded for the purposes of the Bank's determination in the previous sentence.
Notwithstanding the foregoing, the Borrower shall not be required to pay any
such additional costs which could be avoided by the Bank with the exercise of
reasonable conduct and diligence.

         9.2. Corporate Existence. The Borrower shall at all times preserve and
maintain its corporate existence, rights, franchises and privileges, and shall
at all times continue as a going concern in the business which the Borrower is
presently conducting. If the Borrower does not have a state issued
identification number and later obtains one, the Borrower shall promptly notify
the Bank of such organizational identification number.

         9.3. Maintain Property. The Borrower shall at all times maintain,
preserve and keep its plant, properties and equipment, in good repair, working
order and condition, normal wear and tear excepted, and shall from time to time
make all needful and proper repairs, renewals, replacements, and additions
thereto so that at all times the efficiency thereof shall

                                      -20-
<PAGE>

be fully preserved and maintained. The Borrower shall permit the Bank to examine
and inspect such plant, properties and equipment at all reasonable times.

         9.4. Maintain Insurance. The Borrower shall at all times insure and
keep insured in insurance companies acceptable to the Bank, all insurable
property owned by it which is of a character usually insured by companies
similarly situated and operating like properties, against loss or damage from
fire and such other hazards or risks as are customarily insured against by
companies similarly situated and operating like properties; and shall similarly
insure employers', public and professional liability risks. Prior to the date of
the funding of the Note, the Borrower shall deliver to the Bank a certificate
setting forth in summary form the nature and extent of the insurance maintained
by the Borrower pursuant to this Section 9. All such policies of insurance must
be reasonably satisfactory to the Bank in relation to the amount and term of the
Obligations and type and value of the assets of the Borrower, and shall identify
the Bank as sole lender's loss payee (to the extent the Bank has a Lien on such
assets) and as an additional insured. This insurance coverage (i) may, but need
not, protect the Borrower's interest in the such property and (ii) may not pay
any claim made by, or against, the Borrower in connection with such property.
The Borrower may later cancel any such insurance purchased by the Bank, but only
after providing the Bank with evidence that the Borrower has obtained the
insurance coverage required by this Section. The costs of such insurance
obtained by the Bank, through and including the effective date such insurance
coverage is canceled or expires, shall be payable on demand by the Borrower to
the Bank, together with interest at the Default Rate on such amounts until
repaid and any other charges by the Bank in connection with the placement of
such insurance. The costs of such insurance, which may be greater than the cost
of insurance which the Borrower may be able to obtain on its own, together with
interest thereon at the Default Rate and any other charges by the Bank in
connection with the placement of such insurance may be added to the total
Obligations due and owing.

         9.5. Tax Liabilities. The Borrower shall at all times pay and discharge
all property and other taxes, assessments and governmental charges upon, and all
claims (including claims for labor, materials and supplies) against the Borrower
or any of its properties before the same shall become delinquent and before
penalties accrue thereon, unless and to the extent that the same are being
contested in good faith by appropriate proceedings and are insured against or
bonded over to the satisfaction of the Bank.

         9.6. ERISA Liabilities; Employee Plans. The Borrower shall (i) keep in
full force and effect any and all Employee Plans which are presently in
existence or may, from time to time, come into existence under ERISA, and not
withdraw from any such Employee Plans, unless such withdrawal can be effected or
such Employee Plans can be terminated without liability to the Borrower; (ii)
make contributions to all of such Employee Plans in a timely manner and in a
sufficient amount to comply with the standards of ERISA; including the minimum
funding standards of ERISA; (iii) comply with all material requirements of ERISA
which relate to such Employee Plans; (iv) notify the Bank immediately upon
receipt by the Borrower of any notice concerning the imposition of any
withdrawal liability or of the institution of any proceeding or other action
which may result in the termination of any such Employee Plans or the
appointment of a trustee to administer such Employee Plans; (v)

                                      -21-
<PAGE>

promptly advise the Bank of the occurrence of any "Reportable Event" or
"Prohibited Transaction" (as such terms are defined in ERISA), with respect to
any such Employee Plans; and (vi) amend any Employee Plan that is intended to be
qualified within the meaning of Section 401 of the Internal Revenue Code of 1986
to the extent necessary to keep the Employee Plan qualified, and to cause the
Employee Plan to be administered and operated in a manner that does not cause
the Employee Plan to lose its qualified status.

         9.7. Financial Statements. The Borrower shall at all times maintain a
standard and modern system of accounting, on the accrual basis of accounting and
in all respects in accordance with GAAP, and shall furnish to the Bank or its
authorized representatives such information regarding the business affairs,
operations and financial condition of the Borrower, including, but not limited
to:

                  (a) as soon as available, and in any event, within one hundred
         twenty (120) days after the close of each of its fiscal years, a copy
         of the annual audited financial statements of the Borrower, including
         balance sheet, statement of income and retained earnings, statement of
         cash flows for the fiscal year then ended and such other information
         (including nonfinancial information) as the Bank may request, in
         reasonable detail, prepared and certified by an independent certified
         public accountant acceptable to the Bank, containing an unqualified
         opinion; and

                  (b) as soon as available, and in any event within thirty (30)
         days following the end of each fiscal month, a copy of the financial
         statements of the Borrower regarding such fiscal month, including
         balance sheet, statement of income and retained earnings, statement of
         cash flows for the fiscal month then ended and such other information
         (including nonfinancial information) as the Bank may request, in
         reasonable detail, prepared and certified as accurate by the Borrower.

         No change with respect to such accounting principles shall be made by
the Borrower without giving prior notification to the Bank. The Borrower
represents and warrants to the Bank that the financial statements delivered to
the Bank at or prior to the execution and delivery of this Agreement and to be
delivered at all times thereafter accurately reflect and will accurately reflect
the financial condition of the Borrower. The Bank shall have the right at all
times during business hours to inspect the books and records of the Borrower and
make extracts therefrom. The Borrower agrees to advise the Bank immediately of
any material adverse change in the financial condition, the operations or any
other status of the Borrower.

         9.8. Supplemental Financial Statements. The Borrower shall immediately
upon receipt thereof, provide to the Bank copies of interim and supplemental
reports if any, submitted to the Borrower by independent accountants in
connection with any interim audit or review of the books of the Borrower.

         9.9. Intentionally Omitted.

         9.10. Intentionally Omitted.

                                      -22-
<PAGE>

         9.11. Intentionally Omitted.

         9.12. Other Reports. The Borrower shall, within such period of time as
the Bank may specify, deliver to the Bank such other schedules and reports as
the Bank may reasonably require.

         9.13. Notice of Proceedings. The Borrower shall, immediately after
knowledge thereof shall have come to the attention of any officer of the
Borrower, give written notice to the Bank of all threatened or pending actions,
suits, and proceedings before any court or governmental department, commission,
board or other administrative agency which may have a material effect on the
business, property or operations of the Borrower.

         9.14. Notice of Default. The Borrower shall, immediately after the
commencement thereof, give notice to the Bank in writing of the occurrence of an
Event of Default or of any event which, with the lapse of time, the giving of
notice or both, would constitute an Event of Default hereunder.

         9.15. Banking Relationship. The Borrower covenants and agrees, at all
times during the term of this Agreement, to utilize the Bank as its primary bank
of account and depository for all financial services, including all receipts,
disbursements, funds management, cash management (global) and related service.

10. FINANCIAL COVENANTS.

         10.1. Cash Collateral. At all times, the amount of Cash Collateral
shall not be less than one hundred percent (100%) of the aggregate outstanding
Obligations.

11. EVENTS OF DEFAULT.

         The Borrower, without notice or demand of any kind, shall be in default
under this Agreement upon the occurrence of any of the following events (each an
"Event of Default").

         11.1. Nonpayment of Obligations. Any amount due and owing on the Note
or any of the Obligations, whether by its terms or as otherwise provided herein,
is not paid when due.

         11.2. Misrepresentation. Any oral or written warranty, representation,
certificate or statement in this Agreement, the Loan Documents or any other
agreement with the Bank shall be false in any material respect when made or at
any time.

         11.3. Nonperformance. Any failure to perform or default in the
performance of any covenant, condition or agreement contained in this Agreement,
or in the Loan Documents or any other agreement with the Bank; provided, that
any failure to perform or default in the performance of Sections 9.2, 9.3, 9.5,
9.6, 9.13 or 9.14 shall not constitute an Event of Default unless such failure
or default is not cured within thirty (30) days of the date such failure or
default first occurred.

                                      -23-
<PAGE>

         11.4. Default under Other Agreements. Any default in the payment of
principal, interest or any other sum for any other obligation in excess of Five
Hundred Thousand and No/100 Dollars ($500,000.00) beyond any period of grace
provided with respect thereto or in the performance of any other term, condition
or covenant contained in any agreement (including, but not limited to any
capital or operating lease or any agreement in connection with the deferred
purchase price of property) under which any such obligation in excess of Five
Hundred Thousand and No/100 Dollars ($500,000.00) is created, the effect of
which default is to cause or permit the holder of such obligation (or the other
party to such other agreement) to cause such obligation to become due prior to
its stated maturity or terminate such other agreement.

         11.5. Assignment for Creditors. Any Obligor makes an assignment for the
benefit of creditors, fails to pay, or admits in writing its inability to pay
its debts as they mature; or if a trustee of any substantial part of the assets
of any Obligor is applied for or appointed.

         11.6. Bankruptcy. Any proceeding involving any Obligor, is commenced by
or against such Obligor under any bankruptcy, reorganization, arrangement,
insolvency, readjustment of debt, dissolution or liquidation law or statute of
the federal government or any state government, and in the case of any such
proceeding being instituted against such Obligor, (i) such Obligor, by any
action or failure to act indicates its approval of, consent to or acquiescence
therein, or (ii) an order shall be entered approving the petition in such
proceedings and such order is not vacated, stayed on appeal or otherwise shall
not have ceased to continue in effect within forty-five (45) days after the
entry thereof.

         11.7. Judgments. The entry of any judgment, decree, levy, attachment,
garnishment or other process, or the filing of any Lien against any Obligor
involving an excess of Five Hundred Thousand and No/100 Dollars ($500,000.00)
which is not fully covered by insurance.

12. REMEDIES.

         Upon the occurrence of an Event of Default, the Bank shall have all
rights, powers and remedies set forth in the Loan Documents, in any written
agreement or instrument (other than this Agreement or the Loan Documents)
relating to any of the Obligations or any security therefor, or as otherwise
provided at law or in equity. Without limiting the generality of the foregoing,
the Bank may, at its option upon the occurrence of an Event of Default, declare
its commitments to the Borrower to be terminated or reduced and all Obligations
to be immediately due and payable, provided, however, that upon the occurrence
of an Event of Default under either Section 11.5, "Assignment for Creditors", or
Section 11.6, "Bankruptcy", all commitments of the Bank to the Borrower shall
immediately terminate and all Obligations shall be automatically due and
payable, all without demand, notice or further action of any kind required on
the part of the Bank. The Borrower hereby waives any and all presentment,
demand, notice of dishonor, protest, and all other notices and demands in
connection with the enforcement of Bank's rights under the Loan Documents, and
hereby consents to, and waives notice of release, with or without

                                      -24-
<PAGE>

consideration, of any Collateral, notwithstanding anything contained herein or
in the Loan Documents to the contrary. In addition to the foregoing:

         12.1. Offset Rights. The Bank may exercise, from time to time, any and
all rights and remedies available to it under the UCC or under any other
applicable law in addition to, and not in lieu of, any rights and remedies
expressly granted in this Agreement or in any other agreements between any
Obligor and the Bank, and may, without demand or notice of any kind, appropriate
and apply toward the payment of such of the Obligations, whether matured or
unmatured, including costs of collection and attorneys' and paralegals' fees,
and in such order of application as the Bank may, from time to time, elect, any
indebtedness of the Bank to any Obligor, however created or arising, including,
but not limited to, balances, credits, deposits, accounts or moneys of such
Obligor in the possession, control or custody of, or in transit to the Bank. The
Borrower, on behalf of itself and each Obligor, hereby waives the benefit of any
law that would otherwise restrict or limit the Bank in the exercise of its
right, which is hereby acknowledged, to appropriate at any time hereafter any
such indebtedness owing from the Bank to any Obligor.

         12.2. Attorney-in-Fact. The Borrower hereby irrevocably makes,
constitutes and appoints the Bank (and any officer of the Bank or any Person
designated by the Bank for that purpose) as the Borrower's true and lawful proxy
and attorney-in-fact (and agent-in-fact) in the Borrower's name, place and
stead, with full power of substitution, to (i) take such actions as are
permitted in this Agreement, (ii) execute such financing statements and other
documents and to do such other acts as the Bank may require to perfect and
preserve the Bank's security interest in, and to enforce such interests in the
Collateral, and (iii) after the occurrence and during the continuance of an
Event of Default carry out any remedy provided for in this Agreement, including,
without limitation, endorsing the Borrower's name to checks, drafts, instruments
and other items of payment, and proceeds of the Collateral, executing change of
address forms with the postmaster of the United States Post Office serving the
address of the Borrower, changing the address of the Borrower to that of the
Bank, opening all envelopes addressed to the Borrower and applying any payments
contained therein to the Obligations. The Borrower hereby acknowledges that the
constitution and appointment of such proxy and attorney-in-fact are coupled with
an interest and are irrevocable. The Borrower hereby ratifies and confirms all
that said attorney-in-fact may do or cause to be done by virtue of any provision
of this Agreement.

         12.3. No Marshaling. The Bank shall not be required to marshal any
present or future collateral security (including but not limited to the
Collateral) for, or other assurances of payment of, the Obligations or any of
them or to resort to such collateral security or other assurances of payment in
any particular order. To the extent that it lawfully may, the Borrower hereby
agrees that it will not invoke any law relating to the marshaling of collateral
which might cause delay in or impede the enforcement of the Bank's rights under
this Agreement or under any other instrument creating or evidencing any of the
Obligations or under which any of the Obligations is outstanding or by which any
of the Obligations is secured or payment thereof is otherwise assured, and, to
the extent that it lawfully may, the Borrower hereby irrevocably waives the
benefits of all such laws.

                                      -25-
<PAGE>

         12.4. Application of Proceeds. The Bank will immediately after receipt
of cash or solvent credits from collection of items of payment, proceeds of
Collateral or any other source, apply the whole or any part thereof against the
Obligations secured hereby. The Bank shall further have the exclusive right to
determine how, when and what application of such payments and such credits shall
be made on the Obligations, and such determination shall be conclusive upon the
Borrower. Any proceeds of any disposition by the Bank of all or any part of the
Collateral may be first applied by the Bank to the payment of expenses incurred
by the Bank in connection with the Collateral, including attorneys' fees and
legal expenses as provided for in Section 13 hereof.

         12.5. No Waiver. No Event of Default shall be waived by the Bank except
in writing. No failure or delay on the part of the Bank in exercising any right,
power or remedy hereunder shall operate as a waiver of the exercise of the same
or any other right at any other time; nor shall any single or partial exercise
of any such right, power or remedy preclude any other or further exercise
thereof or the exercise of any other right, power or remedy hereunder. There
shall be no obligation on the part of the Bank to exercise any remedy available
to the Bank in any order. The remedies provided for herein are cumulative and
not exclusive of any remedies provided at law or in equity. The Borrower agrees
that in the event that the Borrower fails to perform, observe or discharge any
of its Obligations or liabilities under this Agreement or any other agreements
with the Bank, no remedy of law will provide adequate relief to the Bank, and
further agrees that the Bank shall be entitled to temporary and permanent
injunctive relief in any such case without the necessity of proving actual
damages.

13. MISCELLANEOUS.

         13.1. Obligations Absolute. None of the following shall affect the
Obligations of the Borrower to the Bank under this Agreement or the Bank's
rights with respect to the Collateral:

                  (a) acceptance or retention by the Bank of other property or
         any interest in property as security for the Obligations;

                  (b) release by the Bank of all or any part of the Collateral
         or of any party liable with respect to the Obligations;

                  (c) release, extension, renewal, modification or substitution
         by the Bank of the Note, or any note evidencing any of the Obligations,
         or the compromise of the liability of any guarantor of the Obligations;
         or

                  (d) failure of the Bank to resort to any other security or to
         pursue the Borrower or any other obligor liable for any of the
         Obligations before resorting to remedies against the Collateral.

         13.2. Entire Agreement. This Agreement (i) is valid, binding and
enforceable against the Borrower and the Bank in accordance with its provisions
and no conditions exist

                                      -26-
<PAGE>

as to its legal effectiveness; (ii) constitutes the entire agreement between the
parties; and (iii) is the final expression of the intentions of the Borrower and
the Bank. No promises, either expressed or implied, exist between the Borrower
and the Bank, unless contained herein. This Agreement supersedes all
negotiations, representations, warranties, commitments, offers, contracts (of
any kind or nature, whether oral or written) prior to or contemporaneous with
the execution hereof.

         13.3. Amendments; Waivers. No amendment, modification, termination,
discharge or waiver of any provision of this Agreement or of the Loan Documents,
or consent to any departure by the Borrower therefrom, shall in any event be
effective unless the same shall be in writing and signed by the Bank, and then
such waiver or consent shall be effective only for the specific purpose for
which given.

         13.4. WAIVER OF DEFENSES. THE BORROWER WAIVES EVERY PRESENT AND FUTURE
DEFENSE, CAUSE OF ACTION, COUNTERCLAIM OR SETOFF WHICH THE BORROWER MAY NOW HAVE
OR HEREAFTER MAY HAVE TO ANY ACTION BY THE BANK IN ENFORCING THIS AGREEMENT. THE
BORROWER WAIVES ANY IMPLIED COVENANT OF GOOD FAITH AND RATIFIES AND CONFIRMS
WHATEVER THE BANK MAY DO PURSUANT TO THE TERMS OF THIS AGREEMENT. THIS PROVISION
IS A MATERIAL INDUCEMENT FOR THE BANK GRANTING ANY FINANCIAL ACCOMMODATION TO
THE BORROWER.

         13.5. WAIVER OF JURY TRIAL. THE BANK AND THE BORROWER, AFTER CONSULTING
OR HAVING HAD THE OPPORTUNITY TO CONSULT WITH COUNSEL, EACH KNOWINGLY,
VOLUNTARILY AND INTENTIONALLY WAIVE IRREVOCABLY, THE RIGHT TO TRIAL BY JURY WITH
RESPECT TO ANY LEGAL PROCEEDING BASED HEREON, OR ARISING OUT OF, UNDER OR IN
CONNECTION WITH THIS AGREEMENT, THE NOTE OR ANY OF THE OTHER OBLIGATIONS, THE
COLLATERAL, OR ANY OTHER AGREEMENT EXECUTED OR CONTEMPLATED TO BE EXECUTED IN
CONJUNCTION WITH THIS AGREEMENT, OR ANY COURSE OF CONDUCT OR COURSE OF DEALING
IN WHICH THE BANK AND THE BORROWER ARE ADVERSE PARTIES. THIS PROVISION IS A
MATERIAL INDUCEMENT FOR THE BANK GRANTING ANY FINANCIAL ACCOMMODATION TO THE
BORROWER.

         13.6. LITIGATION. TO INDUCE THE BANK TO MAKE THE LOANS, THE BORROWER
IRREVOCABLY AGREES THAT ALL ACTIONS ARISING, DIRECTLY OR INDIRECTLY, AS A RESULT
OR CONSEQUENCE OF THIS AGREEMENT, THE NOTE, ANY OTHER AGREEMENT WITH THE BANK OR
THE COLLATERAL, SHALL BE INSTITUTED AND LITIGATED ONLY IN COURTS HAVING THEIR
SITUS IN THE CITY OF CHICAGO, ILLINOIS. THE BORROWER HEREBY CONSENTS TO THE
EXCLUSIVE JURISDICTION AND VENUE OF ANY STATE OR FEDERAL COURT HAVING ITS SITUS
IN SAID CITY, AND WAIVES ANY OBJECTION BASED ON FORUM NON CONVENIENS. THE
BORROWER HEREBY WAIVES PERSONAL SERVICE OF ANY AND ALL PROCESS AND CONSENTS THAT
ALL SUCH SERVICE OF PROCESS MAY BE MADE BY CERTIFIED MAIL,

                                      -27-
<PAGE>

RETURN RECEIPT REQUESTED, DIRECTED TO THE BORROWER AS SET FORTH HEREIN IN THE
MANNER PROVIDED BY APPLICABLE STATUTE, LAW, RULE OF COURT OR OTHERWISE.

         13.7. Assignability. The Bank may at any time assign the Bank's rights
in this Agreement, the Note, the Obligations, or any part thereof and transfer
the Bank's rights in any or all of the Collateral, and the Bank thereafter shall
be relieved from all liability with respect to such Collateral. In addition, the
Bank may at any time sell one or more participations in the Loans. The Borrower
may not sell or assign this Agreement, or any other agreement with the Bank or
any portion thereof, either voluntarily or by operation of law, without the
prior written consent of the Bank. This Agreement shall be binding upon the Bank
and the Borrower and their respective legal representatives and successors. All
references herein to the Borrower shall be deemed to include any successors,
whether immediate or remote. In the case of a joint venture or partnership, the
term "Borrower" shall be deemed to include all joint venturers or partners
thereof, who shall be jointly and severally liable hereunder.

         13.8. Confidentiality. The Borrower and the Bank hereby agree and
acknowledge that any and all information relating to the Borrower which is (i)
furnished by the Borrower to the Bank (or to any affiliate of the Bank), and
(ii) non-public, confidential or proprietary in nature, shall be kept
confidential by the Bank or such affiliate in accordance with applicable law,
provided, however, that such information and other credit information relating
to the Borrower may be distributed by the Bank or such affiliate to the Bank's
or such affiliate's directors, officers, employees, attorneys, affiliates,
auditors and regulators, and upon the order of a court or other governmental
agency having jurisdiction over the Bank or such affiliate, to any other party.
The Borrower and the Bank further agree that this provision shall survive the
termination of this Agreement.

         13.9. Binding Effect. This Agreement shall become effective upon
execution by the Borrower and the Bank. If this Agreement is not dated or
contains any blanks when executed by the Borrower, the Bank is hereby
authorized, upon notice to the Borrower, to date this Agreement as of the date
when it was executed by the Borrower, and to complete any such blanks according
to the terms upon which this Agreement is executed.

         13.10. Governing Law. This Agreement, the Loan Documents and the Note
shall be delivered and accepted in and shall be deemed to be contracts made
under and governed by the internal laws of the State of Illinois (but giving
effect to federal laws applicable to national banks), and for all purposes shall
be construed in accordance with the laws of such State, without giving effect to
the choice of law provisions of such State.

         13.11. Enforceability. Wherever possible, each provision of this
Agreement shall be interpreted in such manner as to be effective and valid under
applicable law, but if any provision of this Agreement shall be prohibited by,
unenforceable or invalid under any jurisdiction, such provision shall as to such
jurisdiction, be severable and be ineffective to the extent of such prohibition
or invalidity, without invalidating the remaining provisions of this

                                      -28-
<PAGE>

Agreement or affecting the validity or enforceability of such provision in any
other jurisdiction.

         13.12. Survival of Borrower Representations. All covenants, agreements,
representations and warranties made by the Borrower herein shall,
notwithstanding any investigation by the Bank, be deemed material and relied
upon by the Bank and shall survive the making and execution of this Agreement
and the Loan Documents and the issuance of the Note, and shall be deemed to be
continuing representations and warranties until such time as the Borrower has
fulfilled all of its Obligations to the Bank, and the Bank has been paid in
full. The Bank, in extending financial accommodations to the Borrower, is
expressly acting and relying on the aforesaid representations and warranties.

         13.13. Extensions of Bank's Commitment and Note. This Agreement shall
secure and govern the terms of any extensions or renewals of the Bank's
commitment hereunder and the Note pursuant to the execution of any modification,
extension or renewal note executed by the Borrower and accepted by the Bank in
its sole and absolute discretion in substitution for the Note.

         13.14. Time of Essence. Time is of the essence in making payments of
all amounts due the Bank under this Agreement and in the performance and
observance by the Borrower of each covenant, agreement, provision and term of
this Agreement.

         13.15. Counterparts. This Agreement may be executed in any number of
counterparts and by different parties hereto in separate counterparts, each of
which when so executed and delivered shall be deemed to be an original and all
of which taken together shall constitute one and the same instrument.

         13.16. Facsimile Signatures. The Bank is hereby authorized to rely upon
and accept as an original any Loan Documents or other communication which is
sent to the Bank by facsimile, telegraphic or other electronic transmission
(each, a "Communication") which the Bank in good faith believes has been signed
by Borrower and has been delivered to the Bank by a properly authorized
representative of the Borrower, whether or not that is in fact the case.
Notwithstanding the foregoing, the Bank shall not be obligated to accept any
such Communication as an original and may in any instance require that an
original document be submitted to the Bank in lieu of, or in addition to, any
such Communication.

         13.17. Notices. Except as otherwise provided herein, the Borrower
waives all notices and demands in connection with the enforcement of the Bank's
rights hereunder. All notices, requests, demands and other communications
provided for hereunder shall be in writing, sent by certified or registered
mail, postage prepaid, by facsimile, telegram or delivered in person, and
addressed as follows:

                  If to the Borrower:  eLoyalty Corporation
                                       150 Field Drive
                                       Lake Forest, Illinois 60045
                                       Attention: Rob Wert

                                      -29-
<PAGE>

                  If to the Bank:      LaSalle Bank National Association
                                       135 South LaSalle Street
                                       Chicago, Illinois 60603
                                       Attention: June Courtney

or, as to each party, at such other address as shall be designated by such party
in a written notice to each other party complying as to delivery with the terms
of this subsection. No notice to or demand on the Borrower in any case shall
entitle the Borrower to any other or further notice or demand in similar or
other circumstances.

         13.18. Indemnification. The Borrower agrees to defend (with counsel
satisfactory to the Bank), protect, indemnify and hold harmless each Indemnified
Party from and against any and all liabilities, obligations, losses, damages,
penalties, actions, judgments, suits, claims, costs, expenses and distributions
of any kind or nature (including, without limitation, the disbursements and the
reasonable fees of counsel for each Indemnified Party thereto, which shall also
include, without limitation, attorneys' fees and time charges of attorneys who
may be employees of the Bank, any parent corporation or affiliated corporation
of the Bank), which may be imposed on, incurred by, or asserted against, any
Indemnified Party (whether direct, indirect or consequential and whether based
on any federal, state or local laws or regulations, including, without
limitation, securities, Environmental Laws and commercial laws and regulations,
under common law or in equity, or based on contract or otherwise) in any manner
relating to or arising out of this Agreement or any of the Loan Documents, or
any act, event or transaction related or attendant thereto, the preparation,
execution and delivery of this Agreement and the Loan Documents, including, but
not limited to, the making or issuance and management of the Loans, the use or
intended use of the proceeds of the Loans, the enforcement of the Bank's rights
and remedies under this Agreement, the Loan Documents, the Note, any other
instruments and documents delivered hereunder, or under any other agreement
between the Borrower and the Bank; provided, however, that the Borrower shall
not have any obligations hereunder to any Indemnified Party with respect to
matters caused by or resulting from the willful misconduct or gross negligence
of such Indemnified Party. To the extent that the undertaking to indemnify set
forth in the preceding sentence may be unenforceable because it violates any law
or public policy, the Borrower shall satisfy such undertaking to the maximum
extent permitted by applicable law. Any liability, obligation, loss, damage,
penalty, cost or expense covered by this indemnity shall be paid to each
Indemnified Party on demand, and, failing prompt payment, shall, together with
interest thereon at the Default Rate from the date incurred by each Indemnified
Party until paid by the Borrower, be added to the Obligations of the Borrower
and be secured by the Collateral. The provisions of this Section 13.18 shall
survive the satisfaction and payment of the other Obligations and the
termination of this Agreement.

                                      -30-
<PAGE>

                  IN WITNESS WHEREOF, the Borrower and the Bank have executed
this Loan and Security Agreement as of the date first above written.

                                       eLOYALTY CORPORATION, a Delaware
                                       corporation

                                       By
                                         ---------------------------------------
                                       Name
                                           -------------------------------------
                                       Title
                                            ------------------------------------

                                       Agreed and accepted:

                                       LASALLE BANK NATIONAL ASSOCIATION,
                                       a national banking association,

                                       By
                                         ---------------------------------------
                                       Name
                                           -------------------------------------
                                       Title
                                            ------------------------------------

                                      -31-
<PAGE>

                                  SCHEDULE 3.1

                        (See attached Closing Checklist)

                                      -32-
<PAGE>

                                  SCHEDULE 7.1

eLoyalty Corporation was spun off from Technology Solutions Company in February
of 2000, and until that date was doing business as Technology Solutions Company.

                                      -33-
<PAGE>

                                  SCHEDULE 7.16

                      (See attached list of Bank Accounts)

                                      -34-
<PAGE>

                                  SCHEDULE 8.1

None.

                                      -35-
<PAGE>

                                  SCHEDULE 8.2

                       (See attached Lien Search Summary)

                                      -36-
<PAGE>

                         AMENDMENT NO. 1 AND CONSENT TO
                                 LOAN AGREEMENT

                  This Amendment No. 1 and Consent to Loan Agreement (the
"Amendment") is dated as of the ____ day of February, 2002 and is by and between
LASALLE BANK NATIONAL ASSOCIATION ("Lender") and eLOYALTY CORPORATION, a
Delaware corporation (the "Borrower").

                                   WITNESSETH:

                  WHEREAS, Lender and Borrower are parties to that certain Loan
Agreement, dated as of December 17, 2001 (as the same may from time to time be
amended or otherwise modified, the "Loan Agreement"; capitalized terms used
herein without definition shall have the meanings ascribed to such terms in the
Loan Agreement); and

                  WHEREAS, the Borrower has requested that (i) Lender consent to
Borrower's participation in a proposed exchange of its shares in YOUcentric,
Inc. in part for shares of common stock of J.D. Edwards & Company ("YOUcentric
Exchange") and in part for cash, which would otherwise violate Section 8.3 of
the Loan Agreement (ii) Lender consent to Borrower's provision of its employees
with bonus compensation in the form of forgivable loans (the "Bonus Loans") and
the maintenance of Bonus Loans previously provided, which would otherwise
violate Sections 8.3 and, in certain instances, Section 8.6 of the Loan
Agreement and (iii) the Loan Agreement be amended in certain respects.

                  NOW, THEREFORE, in consideration of the premises and other
good and valuable consideration, the receipt and sufficiency of which is hereby
acknowledged, each of Lender and Borrower hereby agree as follows:

                  1. Amendments to Loan Agreement. In reliance on the
representations and warranties set forth in Section 3 of this Amendment and
subject to the satisfaction of the conditions precedent set forth in Section 4
of this Amendment, the Loan Agreement is hereby amended as follows:

                  1.1. The following proviso is added to the end of the first
sentence of Section 2.5 of the Loan Agreement:

                  ;provided, however, that Bank may issue Letters of Credit with
                  an expiration date on or before June 31, 2005 in an aggregate
                  face amount not to exceed $200,000.

<PAGE>

                  2. Consents. In reliance on the representations and warranties
set forth in Section 3 of this Amendment and subject to the satisfaction of the
conditions precedent set forth in Section 4 of this Amendment, Lender hereby
consents to: (a) the YOUcentric Exchange, (b) the establishment and maintenance
of the Bonus Loan program. These consents shall be deemed effective as of the
date of the Agreement.

                  Except as expressly provided herein, the foregoing consents
shall not constitute (a) a modification or alteration of the terms, conditions
or covenants of the Loan Agreement or any document entered into in connection
therewith, or (b) a waiver, release or limitation upon the exercise by Lender of
any of its rights, legal or equitable, hereunder or under the Loan Agreement or
any Loan Document. Except as set forth above, the Lender reserves any and all
rights and remedies which it has had, has or may have under the Loan Agreement
and each Loan Document.

                  3. Representations and Warranties. To induce the Lender to
enter into this Amendment, the Borrower hereby represents and warrants to the
Lender that:

                  3.1. the execution, delivery and performance by the Borrower
of this Amendment and each of the other agreements, instruments and documents
contemplated hereby are within its corporate power, have been duly authorized by
all necessary corporate action, have received all necessary governmental
approval (if any shall be required), and do not and will not contravene or
conflict with any provision of law applicable to the Borrower, the certificate
of incorporation and by-laws of the Borrower (as amended to date), any order,
judgment or decree of any court or governmental agency, or any agreement,
instrument or document binding upon the Borrower or any of its property;

                  3.2. each of the Loan Agreement and the other Loan Documents,
each as amended by this Amendment, are the legal, valid and binding obligation
of the Borrower to the extent the Borrower is a party thereto, and the Loan
Agreement and such Loan Documents are enforceable against the Borrower in
accordance with their respective terms;

                  3.3. the representations and warranties of Borrower contained
in the Loan Agreement and the Loan Documents, each as amended hereby, are true
and correct in all material respects as of the date hereof, with the same effect
as though made on the date hereof, except to the extent that such
representations and warranties expressly relate to an earlier date, in which
case such representations and warranties are true and correct as of such earlier
date; and

                  3.4. Borrower has performed in all material respects all of
its obligations under the Loan Agreement and the other Loan Documents to be
performed by it on or before the date hereof and as of the date hereof, Borrower
is in compliance with all applicable terms and provisions of the Loan Agreement
and each of the other Loan Documents to be observed

<PAGE>

and performed by it and, assuming the effectiveness of the consents set forth
herein, no Event of Default has occurred and is continuing.

                  4. Conditions. The effectiveness of the amendments and
consents set forth above is subject to the following conditions precedent:

                  4.1. Borrower shall have executed and delivered to Lender, or
shall have caused to be executed and delivered to Lender, each in form and
substance satisfactory to Lender, this Amendment and such other documents,
instruments and agreements as Lender may reasonably request.

                  4.2. All proceedings taken in connection with the transactions
contemplated by this Amendment and all documents, instruments and other legal
matters incident thereto shall be satisfactory to Lender and its legal counsel.

                  4.3. Assuming the effectiveness of the consents set forth
herein, no Event of Default shall have occurred and be continuing.

                  5. References; Effectiveness. Each of the Lender and the
Borrower hereby agree that all references to the Loan Agreement which are
contained in any of the other Loan Documents shall refer to the Loan Agreement
as amended by this Amendment.

                  6. Counterparts. This Amendment may be executed in any number
of counterparts and by the different parties on separate counterparts, and each
such counterpart shall be deemed to be an original, but all such counterparts
shall together constitute but one and the same Amendment.

                  7. Continued Effectiveness. Except as specifically set forth
herein, the Loan Agreement and each of the other Loan Documents shall continue
in full force and effect according to their respective terms.

                  8. Governing Law. This Amendment shall be a contract made
under and governed by the internal laws of the State of Illinois.

                  9. Costs and Expenses. Borrower hereby agrees that all
expenses incurred by the Lender in connection with the preparation, negotiation
and closing of the transactions contemplated hereby, including without
limitation reasonable attorneys' fees and expenses, shall be part of the
Obligations.

<PAGE>

                  IN WITNESS WHEREOF, this Amendment has been executed as of,
and is effective as of, the day and year first written above.

                                       eLOYALTY CORPORATION, a Delaware
                                       corporation, as Borrower

                                       By
                                         ---------------------------------------
                                       Its

                                       LASALLE BANK NATIONAL ASSOCIATION, as
                                       Lender

                                       By
                                         ---------------------------------------
                                       Its
                                          --------------------------------------

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