Document:

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                                                                   Exhibit 10.13

                    AMENDMENT NO. 1 TO STOCKHOLDERS AGREEMENT

      This AMENDMENT NO. 1 TO STOCKHOLDERS AGREEMENT (this "Amendment") is
entered into and effective as of October 31, 1997 among WGL Holdings, Inc., a
Delaware corporation (the "Company"), DLJ Merchant Banking Partners II, L.P., a
Delaware limited partnership, DLJMB Funding II, Inc., a Delaware corporation,
DLJ Merchant Banking Partners II-A, L.P., a Delaware limited partnership, DLJ
Diversified Partners, L.P., a Delaware limited partnership, DLJ Diversified
Partners-A, L.P., a Delaware limited partnership, DLJ Millennium Partners, L.P.,
a Delaware limited partnership, DLJ First ESC L.L.C., a Delaware limited
liability company, DLJ Offshore Partners II, C.V., a Netherlands Antilles
limited partnership, DLJ EAB Partners, L.P., a Delaware limited partnership, UK
Investment Plan 1997 Partners, a Delaware partnership, and the former holders of
capital stock of Wilson Greatbatch Ltd., a New York corporation ("WGL"), and
other Individual Holders listed on SCHEDULE I to the Agreement, and each other
holder of record of Common Shares who may hereafter duly and properly execute a
separate agreement to be bound by the terms of the Agreement (each DLJ Party,
the Individual Holders, and each other Person that hereafter may become a party
to the Agreement as contemplated by the Agreement being hereinafter referred to
collectively as the "Parties").

                                    RECITALS

      WHEREAS, the Parties entered into a Stockholders Agreement, dated as of
July 16, 1997 (the "Agreement");

      WHEREAS, the Parties now desire to amend the Agreement upon the terms and
conditions contained in this Amendment.

      NOW, THEREFORE, in consideration of the mutual covenants and obligations
hereinafter set forth, the Parties, intending to be legally bound, hereby agree
as follows:

      1. DEFINED TERMS. All terms appearing herein with initial capital letters
that are not defined herein shall have the meaning ascribed to such terms in the
Agreement.

<PAGE>

      2. AMENDMENT OF SECTION 1.1. Section 1.1 of the Agreement is hereby
amended by deleting the existing definition of the term "Permitted Individual
Holder Transferee" in its entirety and substituting therefor the following new
definition of "Permitted Individual Holder Transferee":

      "Permitted Individual Holder Transferee" means (i) any trust, limited
      partnership or other comparable entity established for the benefit of an
      Individual Holder, the spouse and/or one or more of the lineal descendants
      of any Individual Holder which is controlled by such Individual Holder or
      (ii) the spouse, parent, brother, sister and/or one or more of the lineal
      descendants, step-children, brothers-in-law and/or sisters-in-law of any
      Individual Holder or (iii) any trust established for the benefit of any
      person listed in clause (ii) above."

      3. EFFECT. Except as expressly provided for herein, the terms of the
Agreement shall remain in full force and effect.

      4. CHOICE OF LAW. This Amendment, including, without limitation, the
interpretation, construction, validity and enforceability thereof, shall be
governed by the internal laws of the State of New York including Section 5-1401
of the General Obligations Law of the State of New York without regard to the
principles of conflict of laws thereof.

      5. COUNTERPARTS. This Amendment may be executed in two or more
counterparts and each counterpart shall be deemed to be an original and all such
counterparts together shall constitute one and the same agreement of the parties
hereto.

                   [SIGNATURES CONTAINED ON SUCCEEDING PAGES]

                                       2
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      IN WITNESS WHEREOF, the parties hereto have executed this Amendment No. 1
to Stockholders Agreement as of the date first above written.

                        WGL Holdings, Inc.

                        By: /s/ Edward F. Voboril
                           --------------------------------------
                            Edward F. Voboril
                            President and Chief Executive Officer

                        DLJ MERCHANT BANKING PARTNERS II, L.P.

                              By:   DLJ MERCHANT BANKING II, INC.
                                    Managing General Partner

                              By: /s/ David M. Wittels
                                 --------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                        DLJMB FUNDING II, INC.

                        By: /s/ David M. Wittels
                           --------------------------------------
                                David M. Wittels

                                Attorney-in-Fact

                        DLJ MERCHANT BANKING PARTNERS II-A, L.P.

                              By:   DLJ MERCHANT BANKING II, INC.
                                    Managing General Partner

                              By: /s/ David M. Wittels
                                 --------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                                       3
<PAGE>

                        DLJ DIVERSIFIED PARTNERS, L.P.

                              By:   DLJ DIVERSIFIED PARTNERS, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                        DLJ DIVERSIFIED PARTNERS-A, L.P.

                              By:   DLJ DIVERSIFIED PARTNERS, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                        DLJ MILLENNIUM PARTNERS, L.P.

                              By:   DLJ MERCHANT BANKING II, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                        DLJ FIRST ESC L.L.C.

                              By:   DLJ LBO PLANS MANAGEMENT
                                       CORPORATION
                                   As Manager

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                                       4
<PAGE>

                        DLJ OFFSHORE PARTNERS II, C.V.

                              By: DLJ MERCHANT BANKING II, INC.
                                    Managing General Partner

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                        DLJ EAB PARTNERS, L.P.

                              By:   DLJ LBO PLANS MANAGEMENT
                                    CORPORATION

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                        UK INVESTMENT PLAN 1997 PARTNERS

                              By:   DONALDSON, LUFKIN & JENRETTE,
                                    INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                                    David M. Wittels
                                    Attorney-in-Fact

                                       5
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                        /s/ Warren D. Greatbatch
                        ------------------------------------------
                        Warren D. Greatbatch

                        /s/ Ami A. Greatbatch
                        ------------------------------------------
                        Ami A. Greatbatch

                        /s/ Peter N. Greatbatch
                        ------------------------------------------
                        Peter N. Greatbatch

                        /s/ Michele A. Greatbatch
                        ------------------------------------------
                        Michele A. Greatbatch

                        /s/ Kenneth A. Greatbatch
                        ------------------------------------------
                        Kenneth A. Greatbatch

                        /s/ Sharon H. Greatbatch
                        ------------------------------------------
                        Sharon H. Greatbatch

                        /s/ Lawrence A. Maciariello
                        ------------------------------------------
                        Lawrence A. Maciariello

                        /s/ Anne K. Maciariello
                        ------------------------------------------
                        Anne K. Maciariello

                        /s/ Ericka Dee Greatbatch
                        ------------------------------------------
                        Ericka Dee Greatbatch

                        /s/ Eleanor F. Greatbatch
                        ------------------------------------------
                        Eleanor F. Greatbatch

                        /s/ Wilson Greatbatch
                        ------------------------------------------
                        Wilson Greatbatch

                                       6
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                        /s/ Tim H. Belstadt
                        ------------------------------------------
                        Tim H. Belstadt

                        /s/ Susan M. Bratton
                        ------------------------------------------
                        Susan M. Bratton

                        /s/ Curtis F. Holmes
                        ------------------------------------------
                        Curtis F. Holmes

                        /s/ Larry T. DeAngelo
                        ------------------------------------------
                        Larry T. DeAngelo

                        /s/ Arthur J. Lalonde
                        ------------------------------------------
                        Arthur J. Lalonde

                        /s/ Richard W. Mott
                        ------------------------------------------
                        Richard W. Mott

                        /s/ Edward F. Voboril
                        ------------------------------------------
                        Edward F. Voboril

                                       7
<PAGE>

                        /s/ Jack A. Belstadt
                        ------------------------------------------
                        Jack A. Belstadt

                        /s/ Richard J. Boos
                        ------------------------------------------
                        Richard J. Boos

                        /s/ William H. Bruns
                        ------------------------------------------
                        William H. Bruns

                        /s/ Curtis A. Cashmore
                        ------------------------------------------
                        Curtis A. Cashmore

                        /s/ William D. K. Clark
                        ------------------------------------------
                        William D. K. Clark

                        /s/ Steven J. Ebel
                        ------------------------------------------
                        Steven J. Ebel

                        /s/ Douglas P. Eberhard
                        ------------------------------------------
                        Douglas P. Eberhard

                        /s/ Gayle E. Fairchild
                        ------------------------------------------
                        Gayle E. Fairchild

                        /s/ Stuart S. Ferguson
                        ------------------------------------------
                        Stuart S. Ferguson

                        /s/ John T. Fordyce
                        ------------------------------------------
                        John T. Fordyce

                        /s/ Frank J. Forkl, Jr.
                        ------------------------------------------
                        Frank J. Forkl, Jr.

                        /s/ Dominick J. Frustaci
                        ------------------------------------------
                        Dominick J. Frustaci

                                       8
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                        /s/ Christine A. Frysz
                        ------------------------------------------
                        Christine A. Frysz

                        /s/ Richard M. Garlapow
                        ------------------------------------------
                        Richard M. Garlapow

                        /s/ Robert W. Hammell
                        ------------------------------------------
                        Robert W. Hammell

                        /s/ Robert C. Jackson
                        ------------------------------------------
                        Robert C. Jackson

                        /s/ Ricky S. Kline
                        ------------------------------------------
                        Ricky S. Kline

                        /s/ Randolph A. Leising
                        ------------------------------------------
                        Randolph A. Leising

                        /s/ Bruce E. Meyer
                        ------------------------------------------
                        Bruce E. Meyer

                        /s/ Charles L. Mozeko
                        ------------------------------------------
                        Charles L. Mozeko

                        /s/ Barry C. Muffoletto
                        ------------------------------------------
                        Barry C. Muffoletto

                        /s/ Michael R. Nowaczyk
                        ------------------------------------------
                        Michael R. Nowaczyk

                        /s/ William M. Paulot
                        ------------------------------------------
                        William M. Paulot

                        /s/ Joseph M. Probst
                        ------------------------------------------
                        Joseph M. Probst

                                       9
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                        /s/ Michael F. Pyszczek
                        ------------------------------------------
                        Michael F. Pyszczek

                        /s/ Janice E. Remigio
                        ------------------------------------------
                        Janice E. Remigio

                        /s/ Robert C. Rusin
                        ------------------------------------------
                        Robert C. Rusin

                        /s/ Gary J. Sfeir
                        ------------------------------------------
                        Gary J. Sfeir

                        /s/ Robert W. Siegler
                        ------------------------------------------
                        Robert W. Siegler

                        /s/ Joseph E. Spaulding
                        ------------------------------------------
                        Joseph E. Spaulding

                        /s/ Esther S. Takeuchi
                        ------------------------------------------
                        Esther S. Takeuchi

                        /s/ Mark Visbisky
                        ------------------------------------------
                        Mark Visbisky

                        /s/ Robert C. Wiegand
                        ------------------------------------------
                        Robert C. Wiegand

                        /s/ Gary R. Whitcher
                        ------------------------------------------
                        Gary R. Whitcher

                                       10<PAGE>

                                                                   Exhibit 10.14

                        MANAGEMENT STOCKHOLDERS AGREEMENT

      This MANAGEMENT STOCKHOLDERS AGREEMENT (this "Agreement") is entered into
and effective as of July 10, 1997 among WGL Holdings, Inc., a Delaware
corporation (the "Company"), DLJ Merchant Banking Partners II, L.P., a Delaware
limited partnership ("DLJ Partners II"), DLJMB Funding II, Inc., a Delaware
corporation ("DLJ Funding II"), DLJ Merchant Banking Partners II-A, L.P., a
Delaware limited partnership ("DLJ Partners II-A"), DLJ Diversified Partners,
L.P., a Delaware limited partnership ("Diversified Partners"), DLJ Diversified
Partners-A, L.P., a Delaware limited partnership ("Diversified Partners-A"), DLJ
Millennium Partners, L.P., a Delaware limited partnership ("Millennium
Partners"), DLJ First ESC L.L.C., a Delaware limited liability company ("First
ESC"), DLJ Offshore Partners II, C.V., a Netherlands Antilles limited
partnership ("Offshore Partners II"), DLJ EAB Partners, L.P., a Delaware limited
partnership ("EAB Partners"), UK Investment Plan 1997 Partners, a Delaware
partnership ("UK Partners"), and the holders of capital stock of the Company
listed on SCHEDULE I hereto (the "Management Holders"), and each other holder of
record of Common Shares (as defined below) who may hereafter duly and properly
execute a separate agreement to be bound by the terms hereof (each DLJ Party (as
hereinafter defined), the Management Holders, and each other Person (as defined
below) that hereafter may become a party hereto as contemplated hereby being
hereinafter referred to individually as a "Party" and collectively as the
"Parties").

                                    RECITALS

      1. The Company has authorized 100,000,000 shares of common stock, $.001
par value per share (the "Common Shares").

      2. Concurrently herewith, DLJ, the Company, Wilson Greatbatch Ltd., a New
York corporation ("WGL") and the Individual Holders are consummating the
transactions contemplated by that certain Stock Purchase Agreement, dated as of
June 19, 1997 (the "Purchase Agreement"), pursuant to which the Company will
acquire 100% of the Capital Shares of WGL.

      3. In connection with the transactions contemplated by the Purchase
Agreement, DLJ, the Company and the Individual Holders are hereafter entering
into that

<PAGE>

certain Stockholders Agreement to be dated as of July 16, 1997 (the "Seller
Stockholders Agreement").

      4. In connection with the Purchase Agreement, the parties hereto are
entering into this Agreement in order to define certain rights and obligations
of such parties.

      NOW, THEREFORE, in consideration of the mutual covenants and obligations
hereinafter set forth, the parties hereto, intending to be legally bound, hereby
agree as follows:

                                    AGREEMENT

                                    ARTICLE I

                               GENERAL PROVISIONS;
                         REPRESENTATIONS AND WARRANTIES

      1.1 CERTAIN TERMS. In addition to the terms defined elsewhere herein, when
used herein the following terms shall have the meanings indicated:

      "Adverse Person" means (i) any Persons that are competitors of the
Company, directly involved in the business of designing, developing,
manufacturing, marketing, selling or distributing of implantable power sources,
implantable medical devices, lithium batteries, silver vanadium oxide batteries,
microvasive surgical instruments and close-tolerance medical and aerospace
miniature components intended for commercial distribution, including (without
limitation) pacemakers, cardioverter-defibrillators and capacitors for
defibrillator applications, (ii) any Persons that are present or former
customers of the Company and (iii) any other Persons the Board of Directors
reasonably designates as such from time to time.

      "Affiliate" means, with respect to any Person, any Person controlling,
controlled by, or under common control with such Person. For the purposes of
this definition, "control" means the possession of the power to direct or cause
the direction of management and policies of such Person, whether through the
ownership of voting securities, by contract or otherwise.

      With respect to any Common Shares, "beneficial" ownership or
"beneficially" owned shall have the same

                                       2
<PAGE>

meaning as in Rule 13d-3 under the Securities Exchange Act of 1934, as amended.

      "Board of Directors" means the board of directors of the Company.

      "Capital Shares" means any and all shares, interests, participations or
other equivalents (however designated) of capital shares of a corporation, any
and all equivalent ownership interests in a Person (other than a corporation),
and any and all warrants, options or other rights to purchase or acquire any of
the foregoing.

      "Cause" means (i) with respect to any Management Holder who is a party to
a written employment agreement with the Company, which agreement contains a
definition of "cause" or "for cause" (or words of like import) for purposes of
termination of employment thereunder by the Company, "cause" or "for cause" (or
words of like import) as defined in the most recent of such agreements, or (ii)
in all other cases, as determined by the Board of Directors (or the compensation
committee thereof, if applicable), in its sole discretion, that one or more of
the following has occurred: (A) any intentional or willful failure, or failure
due to bad faith, by such Management Holder to substantially perform his or her
employment duties which shall not have been corrected within thirty (30) days
following written notice thereof, (B) any misconduct by such Management Holder
which is significantly injurious to the Company or any Subsidiary or Affiliate
of the Company, (C) any breach by such Management Holder of any covenant
contained in any agreement or contract with the Company (including, without
limitation, this Agreement), (D) such Management Holder's conviction of, or
entry of a plea of NOLO CONTENDERE in respect of, any felony or a misdemeanor
which results in, or is reasonably expected to result in, economic or
reputational injury to the Company or any Subsidiary or Affiliate of the
Company.

      "Common Share Equivalents" means (without duplication with any other
Common Shares or Common Share Equivalents) rights, warrants, options,
convertible securities, or exchangeable securities or indebtedness, or other
rights, exercisable for or convertible or exchangeable into, directly or
indirectly, Common Shares or securities convertible or exchangeable into Common
Shares, whether at the time of issuance or upon the passage of time or the
occurrence of some future event.

                                       3
<PAGE>

      "DLJ" means all of the DLJ Parties, collectively.

      "DLJ Party" means any of DLJ Partners II, DLJ Funding II, DLJ Partners
II-A, Diversified Partners, Diversified Partners-A, Millennium Partners, First
ESC, Offshore Partners II, EAB Partners or UK Partners.

      "DLJSC" means Donaldson, Lufkin & Jenrette Securities Corporation or any
successor thereto.

      "Fair Market Value" means, as of any date, the fair market value of one
Common Share as of such date as determined in good faith by the Board of
Directors of the Company.

      "Fully-Diluted Common Shares" means, at any time, the then outstanding
Common Shares of the Company plus (without duplication) all Common Shares
issuable, whether at such time or upon the passage of time or the occurrence of
future events, upon the exercise, conversion or exchange of all then-outstanding
Common Share Equivalents.

      "Good Reason" means (i) with respect to any Management Holder who is a
party to a written employment agreement with the Company, a material breach by
the Company of such employment agreement which the Company fails to cure within
30 days after its receipt of written notice thereof or (ii) with respect to any
Management Holder who is not a party to a written employment agreement with the
Company, that one or more of the following has occurred: (A) without Executive's
express written consent, the assignment to such Management Holder of any duties,
or any limitation of such Management Holder's responsibilities, materially
inconsistent with such Management Holder's duties and responsibilities with the
Company as such duties and responsibilities existed on the date hereof; or (B)
any failure by the Company to pay, or any reduction by the Company of, such
Management Holder's annual salary, as reported on such Management Holder's Form
W-2 for the preceding year; or (C) without such Management Holder's express
written consent, the relocation of the principal place of such Management
Holder's employment to a location where, on the date hereof, the Company does
not have and is not currently discussing or contemplating building or placing a
facility.

      "Individual Holder" has the meaning assigned to such term in the Seller
Stockholders Agreement.

                                       4
<PAGE>

      "Permitted Individual Holder Transferee" has the meaning assigned to such
term in the Seller Stockholders Agreement.

      "Permitted Management Holder Transferee" means (i) any trust, limited
partnership or other comparable entity established for the benefit of a
Management Holder, the spouse and/or one or more of the lineal descendants of
any Management Holder which is controlled by such Management Holder or (ii) the
spouse, parent, brother, sister and/or one or more of the lineal descendants,
step-children, brothers-in-law and/or sisters-in-law of any Management Holder.

      "Permitted Transferee" means in the case of any DLJ Party (A) any other
DLJ Party, (B) any corporation, partnership or other entity which is an
Affiliate of any DLJ Party (collectively, the "DLJ Affiliates"), (C) any
managing director, general partner, director, limited partner, officer or
employee of any DLJ Party or any DLJ Affiliate, or the heirs, executors,
administrators, testamentary trustees, legatees or beneficiaries of any of the
foregoing Persons referred to in this clause (C) (collectively, "DLJ
Associates"), (D) any trust, the beneficiaries of which, or any corporation,
limited liability company or partnership, the shareholders, members or general
or limited partners of which, include only one or more DLJ Parties, DLJ
Affiliates, DLJ Associates, their spouses or their lineal descendants and (E) a
voting trustee for one or more DLJ Parties or for one or more DLJ Affiliates or
DLJ Associates under the terms of a voting trust.

      "Person" means any natural person, corporation, limited partnership,
general partnership, joint stock company, joint venture, association, company,
trust, bank, trust company, land trust, business trust or other organization,
whether or not a legal entity, and any government or agency or political
subdivision thereof.

      "Qualified IPO" means a consummated initial public offering of Common
Shares which is underwritten on a firm commitment basis by a
nationally-recognized investment banking firm.

      "Registrable Securities" means the Common Shares and any Common Shares
which are issuable upon the exercise of any right, including pursuant to any
option, warrant or security convertible into Common Shares or similar right and

                                       5
<PAGE>

any other securities issued or issuable with respect to such Shares by way of a
share dividend or share split or in connection with a combination of shares,
recapitalization, merger, consolidation or reorganization; PROVIDED, that any
Registrable Security will cease to be a Registrable Security when (a) a
registration statement covering such Registrable Security has been declared
effective by the SEC and it has been disposed of pursuant to such effective
registration statement, (b) it is sold under circumstances in which all of the
applicable conditions of Rule 144 (or any similar provisions then in force)
under the Securities Act are met or it is eligible for sale under such Rule 144
without respect to any volume limitations or (c) (i) it has been otherwise
transferred and (ii) the Company has delivered a new certificate or other
evidence of ownership for it not bearing the legend required pursuant to Section
7.5 of this Agreement and (iii) it may be resold without subsequent registration
under the Securities Act.

      "SEC" means the Securities and Exchange Commission or any successor
governmental agency.

      "Securities Act" means the Securities Act of 1933, as amended, or any
successor federal statute, and the rules and regulations of the SEC thereunder,
all as the same shall be in effect at the time.

      "Selling Holder" means a holder of Registrable Securities who is selling
Registrable Securities pursuant to a registration statement under the Securities
Act.

      "Subsidiary" means (i) any corporation or other entity a majority of the
Capital Shares of which having ordinary voting power to elect a majority of the
board of directors or other Persons performing similar functions is at the time
owned, directly or indirectly, with power to vote, by the Company or any direct
or indirect Subsidiary of the Company or (ii) a partnership in which the Company
or any direct or indirect Subsidiary is a general partner.

      "Underwriter" means a securities dealer which purchases any Common Shares
as principal and not as part of such dealer's market-making activities.

                                       6
<PAGE>

      1.2   REPRESENTATIONS AND WARRANTIES.

      (a) Each Management Holder (as to itself only) hereby represents and
warrants to the Company and the other Parties that:

                  (i) it has full power and authority to execute, deliver and
            perform this Agreement and to consummate the transactions
            contemplated hereby, and the execution, delivery and performance by
            it of this Agreement and the consummation by it of the transactions
            contemplated hereby have been duly authorized by all necessary
            action;

                  (ii) this Agreement has been duly and validly executed and
            delivered by such Party and constitutes the binding obligation of
            such Party enforceable against such Party in accordance with its
            terms; and

                  (iii) the execution, delivery and performance by such Party of
            this Agreement and the consummation by such Party of the
            transactions contemplated hereby will not, with or without the
            giving of notice or the lapse of time, or both, (A) violate any
            provision of law, statute, rule or regulation to which it is
            subject, (B) violate any order, judgment, or decree applicable to it
            or (C) conflict with, or result in a breach or default under, any
            term or condition of any agreement or other instrument to which such
            Party is a party or by which such Party is bound.

      (b)   The Company hereby represents and warrants to each Party that:

                  (i) it is a corporation duly organized, validly existing and
            in good standing under the laws of the State of Delaware, it has
            full corporate power and authority under its certificate of
            incorporation to execute, deliver and perform this Agreement and to
            consummate the transactions contemplated hereby, and the execution,
            delivery and performance by it of this Agreement and the
            consummation of the transactions contemplated hereby have been duly
            authorized by all necessary action;

                  (ii) this Agreement has been duly and validly executed and
            delivered by the Company and constitutes

                                       7
<PAGE>

            the binding obligation thereof enforceable against the Company in
            accordance with its terms; and

                  (iii) the execution, delivery and performance by the Company
            of this Agreement and the consummation by the Company of the
            transactions contemplated hereby will not, with or without the
            giving of notice or the lapse of time, or both, (A) violate any
            provision of law, statute, rule or regulation to which the Company
            is subject, (B) violate any order, judgment or decree applicable to
            the Company or (C) conflict with, or result in a breach or default
            under, any term or condition of its certificate of incorporation or
            by-laws or any agreement or other instrument to which the Company is
            a party or by which it is bound.

      (c) Each DLJ Party (as to itself only) hereby represents and warrants to
the Company and the other Parties that:

                  (i) it is duly organized, validly existing and in good
            standing under the laws of its jurisdiction of incorporation or
            organization, as the case may be, it has full power and authority
            under its certificate of incorporation or other such organizational
            document(s) to execute, deliver and perform this Agreement and to
            consummate the transactions contemplated hereby, and the execution,
            delivery and performance by it of this Agreement and the
            consummation of the transactions contemplated hereby have been duly
            authorized by all necessary action;

                  (ii) this Agreement has been duly and validly executed and
            delivered by such DLJ Party and constitutes the binding obligation
            thereof enforceable against such DLJ Party in accordance with its
            terms; and

                  (iii) the execution, delivery and performance by such DLJ
            Party of this Agreement and the consummation by such DLJ Party of
            the transactions contemplated hereby will not, with or without the
            giving of notice or the lapse of time, or both, (A) violate any
            provision of law, statute, rule or regulation to which such DLJ
            Party is subject, (B) violate any order, judgment or decree
            applicable to such DLJ Party or (C) conflict with, or result in a
            breach or default under, any term or condition of its

                                       8
<PAGE>

            certificate of incorporation or by-laws (or such other comparable
            organizational and governing document(s), as the case may be) or any
            agreement or other instrument to which such DLJ Party is a party or
            by which it is bound.

                                   ARTICLE II

                           MANAGEMENT OF THE COMPANY;
                            ACTIVITIES OF THE PARTIES

      2.1 BOARD OF DIRECTORS. The Parties and the Company shall take all action
within their respective power, including, but not limited to, the voting of
Capital Shares of the Company (to the extent that any such Person holds Capital
Shares of the Company entitled to vote thereon), required to cause the Board of
Directors to at all times consist of seven (7) directors (or such greater number
as the DLJ Parties shall select), one of whom shall be the Chief Executive
Officer of the Company.

      2.2 ELECTION OF DIRECTOR DESIGNATED BY INDIVIDUAL HOLDERS. So long as the
Individual Holders collectively own beneficially in the aggregate at least three
percent (3%) of the Fully-Diluted Common Shares, each Management Holder, each
Permitted Management Holder Transferee (if any), DLJ and each Permitted
Transferee (if any) shall take all action within its power, including, but not
limited to, the voting of Capital Shares of the Company (to the extent that any
such Person holds Capital Shares of the Company entitled to vote thereon),
required to cause the Board of Directors to include either (a) Lawrence A.
Maciariello or (b) with the consent of DLJ Partners II (which consent shall not
be unreasonably withheld), one director designated by the Individual Holders and
Permitted Individual Holder Transferees (if any) then owning beneficially a
majority of the aggregate Fully-Diluted Common Shares then held by all
Individual Holders and Permitted Individual Holder Transferees (if any).

      2.3 ELECTION OF DIRECTORS DESIGNATED BY DLJ PARTNERS II. Each Management
Holder and each Permitted Management Holder Transferee (if any) shall take all
action within its power, including, but not limited to, the voting of Capital
Shares of the Company (to the extent that any such Person holds Capital Shares
of the Company entitled to vote thereon), required to cause the Board of
Directors to

                                       9
<PAGE>

include a number of directors designated by DLJ Partners II, or its successor in
interest, equal to up to (i) one less than the maximum number of directors then
comprising the Board of Directors so long as Section 2.2 hereof remains in
effect or (ii) the maximum number of directors then comprising the Board of
Directors if DLJ and its Permitted Transferees are not required to vote their
Capital Shares in favor of a director designated by the Individual Holders
pursuant to Section 2.2 hereof.

      2.4 REPLACEMENT OF DESIGNATED DIRECTORS. In the event that any director (a
"Withdrawing Director") designated in the manner set forth in Section 2.2 or 2.3
is unable to serve, or once having commenced to serve, is removed or withdraws
from the Board of Directors, such Withdrawing Director's replacement (the
"Substitute Director") on the Board of Directors (and, if applicable, any
executive or similar committee thereof) shall be designated in accordance with
Section 2.2 or 2.3, as applicable. The Company and each of the Parties agrees to
take all action within its power, including, but not limited to, (i) the voting
of Capital Shares of the Company (to the extent that any such Person holds
Capital Shares of the Company entitled to vote thereon) to cause the election of
such Substitute Director as soon as practicable following his or her designation
and (ii) the instructing of any director it had previously designated to serve
as a member of the Board of Directors, as the first order of business at the
first meeting thereof after such Substitute Director has been so designated, to
vote to seat such designated Substitute Director as a director in place of the
Withdrawing Director.

                                   ARTICLE III

                             TRANSFER OF SECURITIES

      3.1 TRANSFER OF SHARES. No Party, Permitted Transferee or Permitted
Management Holder Transferee (other than a DLJ Party) may transfer any Capital
Shares prior to the earlier to occur of (a) the date that is one (1) year after
the date of the consummation of a Qualified IPO and (b) the fifth anniversary of
the date of this Agreement (the "Fifth Anniversary"), except as contemplated by
Sections 3.2, 3.3, 3.7, 3.8 or 3.9 hereof or pursuant to an offering of equity
securities registered under the Securities Act by the Company (except that the
Company shall be under no obligation to register any Capital Shares then held by
the

                                       10
<PAGE>

Management Holders in connection with any such registered offering), except to
the extent required under Article IV; PROVIDED, HOWEVER, that in the event the
Fifth Anniversary occurs before a Qualified IPO, no Party that is not a DLJ
Party may transfer any Common Shares or Common Share Equivalents to any Adverse
Person prior to a Qualified IPO.

      3.2   RIGHT OF PARTICIPATION.

     (a) If one or more DLJ Parties and/or Permitted Transferees (if any)
propose to sell Common Shares or Common Share Equivalents for value (such DLJ
Parties and any such Permitted Transferees being referred to herein as a
"Transferor") in one transaction or a series of related transactions, but
excluding (a) a sale which is pursuant to a Qualified IPO, (b) a sale or sales
which are effected by one or more DLJ Parties and/or any Permitted
Transferee(s), in a single transaction or series of related transactions, and
which do not involve more than 25% of the Fully-Diluted Common Shares and (c)
any sale in which all of the Parties agree to participate, then such Transferor
shall offer (the "Participation Offer") to include in the proposed sale a number
of Common Shares or Common Shares represented by Common Share Equivalents
designated by any of the Parties, not to exceed, in respect of any such Party,
the number of Common Shares equal to the product of (i) the aggregate number of
Common Shares or Common Shares represented by Common Share Equivalents to be
sold to the proposed transferee and (ii) a fraction, the numerator of which is
equal to the number of Fully-Diluted Common Shares held by such Party and the
denominator of which is equal to the number of Fully-Diluted Common Shares. The
Transferor shall give written notice to each Party of the Participation Offer
(the "Transferor's Notice") at least 20 days prior to the proposed sale. The
Transferor's Notice shall specify the proposed transferee, the number of Common
Shares or Common Shares represented by Common Share Equivalents and, if
applicable, the class or classes of Common Shares to be sold to such transferee,
the amount and type of consideration to be received therefor, and the place and
date on which the sale is to be consummated. Each Party who wishes to include
Common Shares or Common Share Equivalents in the proposed sale in accordance
with the terms of this Section 3.2 shall so notify the Transferor not more than
20 days after the date of the Transferor's Notice. The Participation Offer shall
be conditioned upon the Transferor's sale of Common Shares or Common Share
Equivalents pursuant to the transactions contemplated in the Transferor's Notice
with

                                       11
<PAGE>

the transferee named therein. If any Party accepts the Participation Offer, the
Transferor shall reduce to the extent necessary the number of Common Shares or
Common Share Equivalents it otherwise would have sold in the proposed sale so as
to permit other Parties who have accepted the Participation Offer to sell the
number of Common Shares or Common Share Equivalents that they are entitled to
sell under this Section 3.2, and the Transferor and such other Party or Parties
shall sell the number of Common Shares or Common Share Equivalents specified in
the Participation Offer to the proposed transferee in accordance with the terms
of such sale set forth in the Transferor's Notice. Notwithstanding anything in
the foregoing to the contrary, no Common Share Equivalents shall receive the
benefits of this Section 3.2 prior to the time such Common Share Equivalents are
exercisable for or convertible or exchangeable into Common Shares and, in order
to obtain the benefits of this Section 3.2, any such Common Share Equivalents in
the form of options, warrants or other securities convertible or exchangeable
into or exercisable for Common Shares must be exercised or cancelled prior to or
simultaneously with the consummation of the sale pursuant to this Section 3.2.

      (b) The provisions of this Section 3.2 shall terminate upon the
consummation of a Qualified IPO.

      3.3   DRAG-ALONG RIGHTS.

      (a) Notwithstanding any other provision in this Article III, if one or
more DLJ Parties (such DLJ Parties being referred to herein as the "Seller")
propose to sell fifty percent (50%) or more of the Common Shares and Common
Share Equivalents held by DLJ at the time of such sale ("Sale Shares") to a
third party or parties which is not an Affiliate of DLJ (a "Third Party")
pursuant to a Bona Fide Offer (as defined below), then Seller shall have the
right, subject to the provisions of this Section 3.3, to require all other
Parties that are not DLJ Parties (collectively, the "Co-Sellers") to include in
such sale (a "Required Sale") all of the Common Shares and Common Share
Equivalents held by the Co-Sellers (the "Co-Sellers' Shares") by delivering
notice (the "Required Sale Notice") to such other Parties.

      (b) The Required Sale Notice shall set forth: (i) the date of such notice
(the "Notice Date"), (ii) the name and address of the Third Party, (iii) the
proposed

                                       12
<PAGE>

amount and type of consideration to be paid per Common Shares for the Sale
Shares (the "Sale Price"), and the terms and conditions of payment offered by
the Third Party in reasonable detail, together with written proposals or
agreements, if any, with respect thereto, (iv) the aggregate number of Sale
Shares, (v) confirmation that Seller is selling fifty percent (50%) or more of
the aggregate number of Fully-Diluted Common Shares then held by DLJ to a Third
Party, and (vi) the proposed date of the Required Sale (the "Required Sale
Date"), which shall be not less than 30 nor more than 180 days after the Notice
Date.

      (c) The Co-Sellers shall cooperate in good faith with Seller in connection
with consummating the Required Sale (including, without limitation, the giving
of consents and the voting of any Common Shares of the Company held by the
Co-Sellers to approve such Required Sale). On the Required Sale Date, the
Co-Sellers shall deliver, free and clear of all liens, claims or encumbrances, a
certificate or certificates and/or other instrument or instruments for all of
its Common Shares and Common Share Equivalents, duly endorsed and in proper form
for transfer, with the signature guaranteed, to such Third Party in the manner
and at the address indicated in the Required Sale Notice and Seller shall cause
each Co-Seller's share of the purchase price to be paid to such Co-Seller.

      (d) "Bona Fide Offer" shall mean an offer (whether in the form of a
purchase of Common Shares, merger, recapitalization, or otherwise) for Common
Shares.

      (e) In the event of any Required Sale, all Co-Sellers which hold Common
Share Equivalents in the form of options, warrants or other securities
convertible into or exercisable for Common Shares must exercise or cancel all
such options, warrants or conversion or other rights prior to or simultaneously
with the consummation of the Required Sale.

      (f) The provisions of this Section 3.3 shall terminate upon the
consummation of a Qualified IPO.

      3.4 PROHIBITED TRANSFERS. Any purported transfer of Common Shares and/or
Common Share Equivalents by a Party which is not permitted by the provisions of
Section 3.1, 3.2 or 3.3, or which is in violation of such provisions, shall be
void and of no force and effect whatsoever.

                                       13
<PAGE>

      3.5 CERTAIN EVENTS NOT DEEMED TRANSFERS. Except as contemplated by Section
3.3, in no event shall any of the following constitute a transfer of Common
Shares for purposes of Section 3.1, 3.2 or 3.3 or be subject to the terms
hereof: (a) an exchange, reclassification or other conversion of Common Shares
into any cash, securities or other property pursuant to a merger, consolidation
or recapitalization of the Company or any Subsidiary with, or a sale or transfer
by the Company or any Subsidiary of all or substantially all its assets to, any
Person or (b) a conversion of outstanding Common Share Equivalents into Common
Shares in accordance with the terms thereof.

      3.6 TRANSFERS SUBJECT TO COMPLIANCE WITH SECURITIES ACT. No Common Shares
may be transferred by a Party (other than pursuant to an effective registration
statement under the Securities Act) unless such Party first delivers to the
Company an opinion of counsel, which opinion and counsel shall be reasonably
satisfactory to the Company, to the effect that such transfer is not required to
be registered under the Securities Act.

      3.7   PERMITTED TRANSFEREES.

      (a) Notwithstanding anything in this Agreement to the contrary, any DLJ
Party or any Permitted Transferee may, without the consent of the Company or any
of the Parties and without compliance with Section 3.1, 3.2 or 3.3, at any time
transfer any or all of its Common Shares and Common Share Equivalents to one or
more Permitted Transferees, so long as the transfer to such Person is not in
violation of applicable federal or state securities laws, and such Person(s), by
accepting such Common Shares and/or Common Share Equivalents, shall be deemed to
have agreed to be bound by the terms of this Agreement on the same terms as DLJ
generally. In the event that any DLJ Party or any Permitted Transferee transfers
any Common Shares and/or Common Share Equivalents to any transferee other than a
Permitted Transferee or any Person which is a Party to this Agreement, such
Common Shares and/or Common Share Equivalents, as the case may be, shall
thereafter be free from the restrictions set forth in this Agreement and no
longer subject thereto and such transferee shall have no rights hereunder, and
the definition of Party hereunder shall not include such transferee.

      (b) Notwithstanding anything in this Agreement to the contrary, upon the
death of any Party who is a natural

                                       14
<PAGE>

person, the transfer of any or all of its Common Shares and/or Common Share
Equivalents to one or more of such Party's legatees, heirs or trustees of a
testamentary trust, or to an executor or administrator of the estate of such
deceased Party incident to guardianship or probate proceedings involving such
estate shall not require the consent of the Company or any of the Parties and
shall not be subject to compliance with Section 3.1, 3.2, 3.3 or 3.4 so long as
(i) such heir shall have agreed in writing to be bound by the terms of this
Agreement and (ii) the transfer to such heir is not in violation of applicable
federal or state securities laws.

      3.8 MANAGEMENT HOLDERS TRANSFERS. Notwithstanding anything in this
Agreement to the contrary, any Management Holder or Permitted Management Holder
Transferee may, without the consent of the Company or any of the Parties and
without compliance with Section 3.1, 3.2 or 3.3, at any time transfer any or all
of its Common Shares and Common Share Equivalents to one or more Permitted
Management Holder Transferees or Management Holders, so long as the transfer to
such Person is not in violation of applicable federal or state securities laws,
and such Person(s), by accepting such Common Shares and/or Common Share
Equivalents, shall be deemed to have agreed to be bound by the terms of this
Agreement (on the same terms as the Management Holder). In the event that any
Management Holder or any Permitted Management Holder Transferee transfers any
Common Shares and/or Common Share Equivalents to any transferee other than a
Permitted Management Holder Transferee or any Person which is a Party to this
Agreement in accordance with the terms of this Agreement, such Common Shares
and/or Common Share Equivalents, as the case may be, shall thereafter be free
from the restrictions set forth in this Agreement and no longer subject thereto
and such transferee shall have no rights hereunder, and the definition of Party
hereunder shall not include such transferee.

      3.9   MANAGEMENT SHARES.

      (a) In the event that any Management Holder voluntarily resigns from the
Company without Good Reason on or before June 30, 1999, the Company shall have
the option, exercisable for a period of twelve (12) months, to acquire any or
all Common Shares and any or all Common Share Equivalents beneficially owned by
such Management Holder and such Management Holder's Permitted Management Holder
Transferees. If the Company elects to exercise such option,

                                       15
<PAGE>

it shall pay such resigning Management Holder a price for such Common Shares
and/or Common Share Equivalents equal to the lesser of (i) the price originally
paid by such Person to acquire such Common Shares and/or Common Share
Equivalents and (ii) the Fair Market Value thereof.

      (b) In the event that at any time the Company dismisses or terminates the
employment of any Management Holder for Cause, the Company shall have the
option, exercisable for a period of twelve (12) months, to acquire any or all
Common Shares and any or all Common Share Equivalents beneficially owned by such
Management Holder and such Management Holder's Permitted Management Holder
Transferees at a price per share for such Common Shares or Common Share
Equivalents equal to the lesser of (i) the price originally paid by such Person
to acquire such Common Shares and/or Common Share Equivalents and (ii) the Fair
Market Value thereof.

      (c) In the event that, prior to the consummation of a Qualified IPO, the
Company dismisses or terminates the employment of any Management Holder without
Cause, the Company shall have the option, exercisable for a period of twelve
(12) months, to acquire any or all Common Shares and any or all Common Share
Equivalents beneficially owned by such Management Holder and such Management
Holder's Permitted Management Holder Transferees at a price per share for such
Common Shares or Common Share Equivalents equal to the Fair Market Value
thereof.

      (d) In the event that any Management Holder voluntarily resigns from the
Company without Good Reason after June 30, 1999 and prior to the consummation of
a Qualified IPO, the Company shall have the option, exercisable for a period of
twelve (12) months, to acquire any or all Common Shares and any or all Common
Share Equivalents beneficially owned by such Management Holder and such
Management Holder's Permitted Management Holder Transferees. If the Company
elects to exercise such option, it shall pay such resigning Management Holder a
price for such Common Shares and/or Common Share Equivalents equal to the Fair
Market Value thereof.

      (e) In the event that any Management Holder voluntarily resigns from the
Company with Good Reason prior to the consummation of a Qualified IPO, the
Company shall have the option, exercisable for a period of twelve (12) months,
to acquire any or all Common Shares and any or all

                                       16
<PAGE>

Common Share Equivalents beneficially owned by such Management Holder and such
Management Holder's Permitted Management Holder Transferees. If the Company
elects to exercise such option, it shall pay such resigning Management Holder a
price for such Common Shares and/or Common Share Equivalents equal to the Fair
Market Value thereof.

      (f) (i) In the event that any Management Holder's employment by the
Company is terminated due to the death or permanent disability of such
Management Holder prior to the consummation of a Qualified IPO, the Company
shall have the option, exercisable for a period of twelve (12) months, to
acquire any or all Common Shares and any or all Common Share Equivalents
beneficially owned by such Management Holder and such Management Holder's
Permitted Management Holder Transferees. If the Company elects to exercise such
option, it shall pay such resigning Management Holder a price for such Common
Shares and/or Common Share Equivalents equal to the Fair Market Value thereof.

          (ii) In the event that any Management Holder's employment by the
Company is terminated due to the permanent disability of such Management Holder
prior to the consummation of a Qualified IPO, such Management Holder shall have
the option, exercisable for a period of twelve (12) months, to require the
Company to repurchase from such Management Holder and, if applicable, any of
such Management Holder's Permitted Management Holder Transferees all Common
Shares and all Common Share Equivalents beneficially owned by such Management
Holder and such Management Holder's Permitted Management Holder Transferees. If
such Management Holder elects to exercise such option, the Company shall pay
such resigning Management Holder a price for such Common Shares and/or Common
Share Equivalents equal to the Fair Market Value thereof on the date (the
"Disability Put Exercise Date") of the exercise of such option (the "Disability
Put Price") over a period of three (3) years, without interest, as follows: the
Company shall pay one-third of the disability Put Price on the first anniversary
of the Disability Put Exercise Date, the Company shall pay one-third of the
disability Put Price on the second anniversary of the Disability Put Exercise
Date and the Company shall pay the final one-third of the disability Put Price
on the third anniversary of the Disability Put Exercise Date.

      (g) Notwithstanding anything to the contrary in this Section 3.9, in the
event that any Management Holder

                                       17
<PAGE>

voluntarily resigns from the Company prior to June 30, 2002 and, within the
24-month period thereafter, accepts employment in any capacity with any Adverse
Person, then the Company shall have the option to acquire any or all Common
Shares and any or all Common Share Equivalents beneficially owned by such
Management Holder and such Management Holder's Permitted Management Holder
Transferees at a price per share for such Common Shares or Common Share
Equivalents equal to the lesser of the price originally paid by such Person to
acquire such Common Shares and/or Common Share Equivalents and the Fair Market
Value thereof, and if such Common Shares and Common Share Equivalents have
previously been purchased by the Company pursuant to any other provision of this
Section 3.9, then such Management Holder and such Management Holder's Permitted
Management Holder Transferees shall immediately return to the Company any excess
amounts received by such Management Holder or such Management Holder's Permitted
Management Holder Transferees, respectively, pursuant to such provisions as
compared to the amount receivable under this Section 3.9(g).

      (h) In the event that the Company elects to exercise any option granted
pursuant to this Section 3.9 to acquire any Common Shares and/or any Common
Share Equivalents beneficially owned by one or more Management Holders and/or
Permitted Management Holder Transferees, the Company shall pay the purchase
price for such Common Shares and/or Common Share Equivalents (less the principal
amount of all promissory notes due to the Company from the respective Management
Holder, all of which promissory notes shall be canceled insofar as the amount of
such Management Holder's promissory note(s) is less than or equal to such
purchase price) in cash, up to an aggregate maximum purchase price for all such
purchases of $2,000,000; PROVIDED, HOWEVER, that if, with respect to any
Management Holder, the amount of such Management Holder's promissory note(s) is
greater than the purchase price for such Common Shares and/or Common Share
Equivalents, as the case may be, the amount of such promissory note(s) that is
in excess of such purchase price shall continue to be payable pursuant to the
terms of such promissory note(s), which shall otherwise remain in full force and
effect. If the aggregate amount paid to the Management Holders and Permitted
Management Holder Transferees pursuant to this Section 3.9 (without taking into
account the amounts of any such notes) equals $2,000,000, then the Company shall
make any additional payments required under this Section 3.9 by delivery of
promissory notes, each of which shall be subordinated to all

                                       18
<PAGE>

debt of the Company, bearing interest at 7% per annum (which interest may be
payable by delivery of notes of like tenor in principal amount equal to the
interest then due) with a maturity one year beyond the maturity of Company's
subordinated debt at the close of business on the date of this Agreement.

      (i) Notwithstanding anything to the contrary in this Section 3.9, in the
event that (x) any Management Holder voluntarily retires from the Company and
(y) the Board of Directors approves such retirement, then the provisions of
Section 3.9(a), (d) and (e) shall not apply to such Management Holder.

                                   ARTICLE IV

                             PIGGY-BACK REGISTRATION

      4.1 NOTICE; PIGGYBACK REGISTRATION. Subject to the provisions of this
Agreement, if the Company proposes to file a registration statement under the
Securities Act with respect to an offering of any equity securities by the
Company for its own account or for the account of any of its equity holders
(other than a registration statement on Form S-4 or Form S-8, or any substitute
form that may be adopted by the SEC, or any registration statement filed in
connection with an exchange offer or offering of securities solely to the
Company's existing security holders), then the Company shall give written notice
of such proposed filing to the Parties (including any Permitted Management
Holder Transferees) as soon as practicable (but in no event less than 30 days
before the anticipated effective date of such registration statement), and such
notice shall offer such Persons the opportunity to register such number of
Registrable Securities as each such Person may request (a "Piggyback
Registration"). Subject to Sections 4.2, 4.3, 4.4, 4.5 and 4.6 hereof, the
Company shall include in each such Piggyback Registration all Registrable
Securities requested to be included in the registration for such offering. Each
such holder of Registrable Securities shall be permitted to withdraw all or part
of such holder's Registrable Securities from a Piggyback Registration at any
time prior to the effective date thereof.

      4.2 SELECTION OF UNDERWRITERS. DLJ Partners II shall have the right, but
not the obligation, to designate, in its sole and absolute discretion, the
book-running managing

                                       19
<PAGE>

Underwriter (the "Managing Underwriter") with respect to the Piggyback
Registration for a period of thirty (30) days after the receipt by DLJ Partners
II of Notice of a Piggyback Registration, or with respect to any other
underwritten public offering of Registrable Securities or other securities
of the Company for a period of thirty (30) days after the receipt by DLJ
Partners II of notice of such offering and shall, in consultation with the
Company, select such additional Underwriters to be used in connection with the
offering, if any, unless, at the time the Company takes the necessary corporate
action to approve the filing of the registration statement, DLJ and Permitted
Transferees collectively do not beneficially own at least five percent (5%) of
the Fully-Diluted Common Shares. In the event that DLJ Partners II exercises
such right by notifying the Company thereof, DLJ Partners II shall select, upon
consultation with the Company, one or more co-managers for each such offering if
DLJ Partners II, in its sole discretion, shall determine that any be necessary,
and the underwriting fees related to any such offering shall be allocated among
any such co-managers in such proportions as DLJ Partners II shall determine. The
Managing Underwriter's compensation for such services will be at market rates
subject to the type and size of the offering. In the event of any such offering,
the Managing Underwriter and the Company will enter into an agreement
appropriate to the circumstances, containing provisions for, among other things,
compensation, indemnification, contribution, and representations and warranties,
which are usual and customary for similar agreements entered into by the
Managing Underwriter or other investment bankers of national standing acting in
similar transactions. The Managing Underwriter shall have no obligation to act
as underwriter or dealer-manager to the Company or to purchase any securities of
the Company, except to the extent that such obligations arise out of an
underwriting agreement or dealer-manager agreement, as the case may be, with
respect to a particular offering executed and delivered by both the Managing
Underwriter and the Company. In the event that DLJ and Permitted Transferees
collectively do not beneficially own at least five percent (5%) of the
Fully-Diluted Common Shares at the time the Company takes the necessary
corporate action to approve the filing of the registration statement, or DLJ
Partners II does not exercise such right within such thirty (30) day period by
notifying the Company thereof, the Company shall select the book-running
managing Underwriter and such additional Underwriters to be used in connection
with the offering.

                                       20
<PAGE>

      4.3 UNDERWRITERS' CUT-BACKS. The Company shall use all commercially
reasonable efforts to cause the Managing Underwriter or any other managing
Underwriter of a proposed underwritten offering, as the case may be, to permit
the Registrable Securities requested to be included in the registration
statement for such offering under Section 4.1 or pursuant to other piggyback
registration rights, if any, granted by the Company ("Piggyback Securities") to
be included on the same terms and conditions as any similar securities included
therein. Notwithstanding the foregoing, the Company shall not be required to
include any Party's Piggyback Securities in such offering unless such Party
accepts the terms of the underwriting agreement between the Company and the
Managing Underwriter (or other managing Underwriter) or Underwriters, and
otherwise complies with the provisions of Section 4.4 below. If the managing
Underwriter or Underwriters of a proposed underwritten offering advise the
Company in writing that in their opinion the total amount of securities,
including Piggyback Securities, to be included in such offering is sufficiently
large to potentially impede or interfere with the offering, then in such event
the securities to be included in such offering shall be allocated first to the
Company and then, to the extent that any additional securities can, in the
opinion of such managing Underwriter or Underwriters, be sold without any such
potential to impede or interfere with the offering, pro rata among the holders
of Piggyback Securities on the basis of the number of Registrable Securities
requested to be included in such registration by each such holder.

      4.4 PARTICIPATION. No Party may participate in any underwritten
registration under this Article IV unless such Party (a) agrees to sell such
Party's Registrable Securities on the basis provided in any underwriting
arrangements approved by the Person entitled hereunder to approve such
arrangements, (b) completes and executes all questionnaires, powers of attorney,
indemnities, underwriting agreements and other documents reasonably required
under the terms of such underwriting arrangements and this Agreement and (c) if
requested by another Person participating in such underwritten registration,
provides that all securities convertible or exchangeable into Common Shares that
are included in such underwritten registration shall be so converted or
exchanged on or prior to the consummation thereof.

                                       21
<PAGE>

      4.5 TERMINATION BY THE COMPANY. Notwithstanding anything herein to the
contrary, at any time prior to the effectiveness of any registration statement
filed pursuant hereto, the Company shall have the right, in its sole and
absolute discretion, not to proceed with the registration of any securities
pursuant to such registration statement and, in the event that the Company
exercises such right, no holder of Registrable Securities shall have any right
to require the Company to register any such Registrable Securities except in
accordance with the express provisions of this Agreement.

      4.6 LOCK-UP LETTERS. Each holder of Registrable Securities (whether or not
such Registrable Securities are included in a registration statement pursuant
hereto) agrees to execute a written agreement not to effect any public sale or
distribution of the issue being registered or of any securities convertible into
or exchangeable or exercisable for such securities, including a sale pursuant to
Rule 144 under the Securities Act, during the 14 days prior to, and during the
180-day period beginning on the effective date of a registration statement filed
pursuant hereto except as part of such registration if and to the extent
requested by the Company in the case of a non-underwritten public offering or if
and to the extent requested by the Managing Underwriter or managing Underwriter
or Underwriters, as the case may be, in the case of an underwritten public
offering.

                                    ARTICLE V

                             REGISTRATION PROCEDURES

      5.1   PROCEDURES.

      (a) The Company may require each Selling Holder to promptly furnish in
writing to the Company such information regarding the distribution of the
Registrable Securities as it may from time to time reasonably request and such
other information as may be legally required in connection with any
registration. Notwithstanding anything herein to the contrary, the Company shall
have the right to exclude from any offering the Registrable Securities of any
Selling Holder who does not comply with the provisions of the immediately
preceding sentence.

      (b) Each Selling Holder agrees that (i) upon receipt of any notice from
the Company of the happening of

                                       22
<PAGE>

any event which makes any statement made in a registration statement or related
prospectus or any document incorporated or deemed to be incorporated therein by
reference untrue in any material respect or that requires the making of any
changes in such registration statement, prospectus or documents so that, in the
case of the registration statement, it will not contain any untrue statement of
a material fact or omit to state any material fact required to be stated therein
or necessary to make the statements therein not misleading, and that in the case
of the prospectus, it will not contain any untrue statement of a material fact
or omit to state any material fact required to be stated therein or necessary to
make the statements therein, in light of the circumstances under which they were
made, not misleading, (ii) such Selling Holder will forthwith discontinue
disposition of Registrable Securities pursuant to the registration statement
covering such Registrable Securities until such Selling Holder's receipt of the
copies of the supplemented or amended prospectus contemplated by Section
5.1(b)(i) hereof, and, if so directed by the Company, such Selling Holder will
deliver to the Company all copies, other than permanent file copies, then in
such Selling Holder's possession, of the most recent prospectus covering such
Registrable Securities at the time of receipt of such notice. In the event the
Company shall give such notice, the Company shall extend the period during which
such registration statement shall be maintained effective by the number of days
during the period from and including the date of the giving of notice pursuant
to Section 5.1(b)(i) hereof to the date when the Company shall make available to
the Selling Holders of Registrable Securities covered by such registration
statement a prospectus supplemented or amended to conform with the requirements
of Section 5.1(b)(i) hereof.

      5.2 REGISTRATION EXPENSES. In connection with any registration statement
required to be filed hereunder, the Company shall pay the following registration
expenses (the "Registration Expenses"): (a) all registration and filing fees
(including, without limitation, with respect to filings to be made with the
National Association of Securities Dealers, Inc.), (b) fees and expenses of
compliance with securities or blue sky laws (including reasonable fees and
disbursements of counsel in connection with blue sky qualifications of the
Registrable Securities), (c) printing expenses, (d) internal expenses of the
Company (including, without limitation, all salaries and expenses of its
officers and employees performing legal or accounting

                                       23
<PAGE>

duties), (e) the fees and expenses incurred in connection with the listing on an
exchange of the Registrable Securities if the Company shall choose to list such
Registrable Securities, (f) fees and disbursements of counsel for the Company
and customary fees and expenses for independent certified public accountants
retained by the Company, (g) the fees and expenses of any special experts
retained by the Company in connection with such registration, and (h) fees and
expenses of any "qualified independent underwriter" or other independent
appraiser participating in an offering pursuant to Rule 2720(c) of the National
Association of Securities Dealers, Inc. The Company shall not have any
obligation to pay any underwriting fees, discounts, or commissions attributable
to the sale of Registrable Securities or, except as provided by clause (b) or
(h) above, any out-of-pocket expenses of the Selling Holders (or the agents who
manage their accounts) or the fees and disbursements of counsel for any
Underwriter.

      5.3 SUSPENSION PERIODS. For purposes hereof, "Suspension Period" shall
mean a period of time commencing on the date on which the Company provides
notice that, in connection with a Qualified IPO or any other public offering,
the Company has elected to require the suspension of the sale by the Parties of
Registrable Securities, and shall end on the date when the Parties are advised
in writing by the Company that such Suspension Period has terminated. Each Party
agrees that it will not sell any Registrable Securities during any Suspension
Period. The Company agrees to cause each Suspension Period to end as soon as
reasonably practicable.

                                   ARTICLE VI

                                   TERMINATION

      6.1 TERMINATION. This Agreement shall terminate upon the earlier of (i)
the dissolution, liquidation or winding-up of the Company or (ii) the date on
which DLJ and all Permitted Transferees collectively are no longer the
beneficial owner of at least five percent (5%) of the Fully-Diluted Common
Shares. A Person who ceases to hold any Common Shares or Common Share
Equivalents and who ceases to beneficially own any Common Shares or Common Share
Equivalents shall cease to be a Party and shall have no further rights or
obligations under this Agreement.

                                       24
<PAGE>

                                   ARTICLE VII

                                  MISCELLANEOUS

      7.1 AMENDMENT. Any provision of this Agreement may be altered,
supplemented, amended, or waived only by the written consent of each of (i) the
Company and (ii) all of the Parties, except that any Party may unilaterally
waive any of its rights hereunder so long as such waiver is in writing.

      7.2 SPECIFIC PERFORMANCE. The Parties and the Company recognize that the
obligations imposed on them in this Agreement are special, unique, and of
extraordinary character, and that in the event of breach by any party, damages
will be an insufficient remedy; consequently, it is agreed that the Parties and
the Company may have specific performance and injunctive relief (in addition to
damages) as a remedy for the enforcement hereof, without proving damages.

      7.3 ASSIGNMENT. Except as otherwise expressly provided herein, the terms
and conditions of this Agreement shall inure to the benefit of and be binding
upon the respective successors and assigns of the Parties and the Company. No
such assignment shall relieve the assignor from any liability hereunder. Any
purported assignment made in violation of this Section 7.3 shall be void and of
no force and effect.

      7.4 SHARES SUBJECT TO THIS AGREEMENT. All Common Shares and Common Share
Equivalents now owned or hereafter acquired by any of the Parties shall be
subject to, and entitled to the benefits of, the terms of this Agreement.

      7.5   LEGENDS.

      (a) Each certificate for Common Shares and Common Share Equivalents held
by any Person a party hereto shall include a legend in substantially the
following form:

            THIS SECURITY IS SUBJECT TO CERTAIN VOTING AGREEMENTS, RESTRICTIONS
            ON TRANSFER, AND OTHER TERMS AND CONDITIONS SET FORTH IN THE
            MANAGEMENT STOCKHOLDERS AGREEMENT, DATED AS OF JULY 10, 1997, AS THE
            SAME MAY BE AMENDED FROM TIME TO TIME, A COPY OF WHICH MAY BE

                                       25
<PAGE>

            OBTAINED FROM THE COMPANY AT ITS PRINCIPAL EXECUTIVE OFFICES.

      (b) A restriction on transfer of Common Shares set forth in such legend (a
"Restriction") shall cease and terminate as to any particular Common Shares
when, in the opinion of the Company and counsel reasonably satisfactory to the
Company (which opinion shall be delivered to the Company in writing), such
Restriction is no longer required. Whenever such Restriction shall cease and
terminate as to any Common Shares, the holder thereof shall be entitled to
receive from the Company, without expense to such holder, new certificate(s) not
bearing a legend stating such Restriction.

      7.6 NOTICES. Any and all notices, designations, consents, offers,
acceptances or other communications provided for herein (each a "Notice") shall
be given in writing by overnight courier, telegram or telecopy which shall be
addressed, or sent, to the respective addresses as follows (or such other
address as the Company or any Party may specify to the Company and all other
Parties by Notice):

THE COMPANY:

WGL Holdings, Inc.
10,000 Wehrle Drive
Clarence, New York 14031
Attention: President
Telecopy No.: (716) 759-5527

DLJ PARTIES:

DLJ PARTNERS II

DLJ Merchant Banking Partners II, L.P.
277 Park Avenue
New York, New York 10172
Attention: Nicole Arnaboldi/Ivy Dodes
Telecopy No.:     (212) 892-7272

DLJ FUNDING II

DLJMB Funding II, Inc.
277 Park Avenue
New York, New York 10172
Attention: Nicole Arnaboldi/Ivy Dodes
Telecopy No.:     (212) 892-7272

DLJ PARTNERS II-A

                                       26
<PAGE>

DLJ Merchant Banking Partners II-A, L.P.
277 Park Avenue
New York, New York 10172
Attention: Nicole Arnaboldi/Ivy Dodes
Telecopy No.:     (212) 892-7272

DIVERSIFIED PARTNERS

DLJ Diversified Partners, L.P.
277 Park Avenue
New York, New York 10172
Attention: Ivy Dodes/Nicole Arnaboldi
Telecopy No.:     (212) 892-7272

DIVERSIFIED PARTNERS-A

DLJ Diversified Partners-A, L.P.
277 Park Avenue
New York, New York 10172
Attention: Ivy Dodes/Nicole Arnaboldi
Telecopy No.:     (212) 892-7272

MILLENNIUM PARTNERS

DLJ Millennium Partners, L.P.
c/o DLJ Merchant Banking II, Inc.
277 Park Avenue
New York, New York 10172
Attention: Ivy Dodes/Nicole Arnaboldi
Telecopy No.: (212) 892-7272

FIRST ESC

DLJ First ESC L.L.C.
c/o DLJ LBO Plans Management Corporation
277 Park Avenue
New York, New York 10172
Attention: Ivy Dodes/Nicole Arnaboldi
Telecopy No.:     (212) 892-7272

OFFSHORE PARTNERS II

DLJ Offshore Partners II, C.V.
c/o DLJ Offshore Management N.V.
John B. Gorsiraweg 14
Willemstad, Curacao
Netherlands, Antilles
Telecopy No.: 011-59-99-614-129

                                       27
<PAGE>

EAB PARTNERS

DLJ EAB Partners, L.P.
c/o DLJ LBO Plans Management Corporation
277 Park Avenue
New York, NY 10172
Attention: Ivy Dodes/Nicole Arnaboldi
Telecopy No.: (212) 892-7272

UK PARTNERS

UK Investment Plan 1997 Partners
2121 Avenue of the Stars
Fox Plaza, Suite 3000
Los Angeles, CA 90067
Attention: Osamu Watanabe
Telecopy No.: (310) 282-6178

in each case with a copy to:

Steven D. Rubin, Esq.
Weil, Gotshal & Manges LLP
700 Louisiana, Suite 1600
Houston, Texas 77002
Telecopy No.:     (713) 224-9511

EACH OTHER PARTY:

To such address or telecopy number of such Party as is set forth on SCHEDULE I
hereto or as such Party provides by Notice to the Company and all other Parties
or, if such address is not so provided, to such Party's address as is reflected
on the stock transfer records of the Company at such time.

All Notices shall be deemed effective and received (a) if given by telecopy,
when such telecopy is transmitted to the telecopy number specified above and
receipt thereof is confirmed; (b) if given by overnight courier, on the business
day immediately following the day on which such Notice is delivered to a
reputable overnight courier service; or (c) if given by telegram, when such
Notice is delivered at the address specified above. No Party shall be entitled
to receive a Notice hereunder (or a copy of a Notice delivered to the Company)
if, at the time such Notice is to be sent, such Party (including its Affiliates
and the employees of such Party and its Affiliates) no longer owns any Common
Shares.

                                       28
<PAGE>

      7.7 CONFIDENTIALITY. The Parties shall, and shall cause their respective
officers, directors, employees and agents and the respective subsidiaries and
Affiliates of the Parties and their respective officers, directors, employees
and agents to, hold confidential and not use in any manner detrimental to the
Company or any of its Subsidiaries all information they may have or obtain
concerning the Company or any of its Subsidiaries and their respective assets,
business, operations or prospects ("Confidential Information"); PROVIDED,
HOWEVER, that the foregoing shall not apply to (a) information that is or
becomes generally available to the public other than as a result of a disclosure
by a Party or any of its employees, agents, accountants, legal counsel or other
representatives, (b) information that is or becomes available to a Party or any
of its employees, agents, accountants, legal counsel or other representatives on
a nonconfidential basis prior to its disclosure by the Company or its employees,
agents, accountants, legal counsel or other representatives, and (c) information
that is required to be disclosed by a Party or any of its employees, agents,
accountants, legal counsel or other representatives as a result of any
applicable law, rule or regulation of any governmental authority or stock
exchange. If any Party desires to sell Common Shares and in connection with such
potential sale desires to disclose information regarding the Company to the
potential purchaser in such sale which it is not permitted to disclose pursuant
to the preceding sentence, such Party shall notify the Company of such Party's
desire to disclose such information and shall identify the potential purchaser
in such notification. The Company may require any such potential purchaser of
Common Shares to enter into a confidentiality agreement with respect to
Confidential Information on customary terms used in confidentiality agreements
in connection with corporate acquisitions.

      7.8 EXCLUSIVE FINANCIAL ADVISOR AND INVESTMENT BANKING ADVISOR. During the
five-year period beginning on the date hereof, DLJSC, or any Affiliate of DLJSC
that DLJ Partners II or DLJSC may choose, in their sole and absolute discretion,
shall be engaged as the exclusive financial and investment banking advisor for
the Company and its subsidiaries pursuant to the terms of an agreement
substantially in the form of the agreement attached hereto as EXHIBIT A hereto.

      7.9 COUNTERPARTS. This Agreement may be executed in two or more
counterparts and each counterpart shall be

                                       29
<PAGE>

deemed to be an original and all such counterparts together shall constitute one
and the same agreement of the parties hereto.

      7.10 SECTION HEADINGS. Headings contained in this Agreement are inserted
only as a matter of convenience and in no way define, limit or extend the scope
or intent of this Agreement or any provisions hereof.

      7.11 CHOICE OF LAW. This Agreement, including, without limitation, the
interpretation, construction, validity and enforceability thereof, shall be
governed by the internal laws of the State of New York including Section 5-1401
of the General Obligations Law of the State of New York without regard to the
principles of conflict of laws thereof.

      7.12 ENTIRE AGREEMENT. This Agreement contains the entire understanding of
the parties hereto respecting the subject matter hereof and supersedes all prior
agreements, discussions and understandings with respect thereto.

      7.13  CUMULATIVE RIGHTS.  The rights of the Parties and the Company under
this Agreement are cumulative and in addition to all similar and other rights of
the parties under other agreements.

      7.14 SEVERABILITY. If any term, provision, covenant, or restriction of
this Agreement is held by a court of competent jurisdiction to be invalid, void
or unenforceable, the remainder of the terms, provisions, covenants and
restrictions of this Agreement shall remain in full force and effect and shall
in no way be affected, impaired or invalidated.

      7.15 SUBMISSION TO JURISDICTION. (a) Any legal action or proceeding with
respect to this Agreement, the Common Shares or any document related thereto may
be brought in the courts of the State of New York or of the United States of
America for the Southern District of New York, and, by execution and delivery of
this Agreement, the Company and each Party hereby accepts for itself and in
respect of its property, generally and unconditionally, the jurisdiction of the
aforesaid courts. The parties hereto hereby irrevocably waive any objection,
including, without limitation, any objection to the laying of venue or based on
the grounds of FORUM NON CONVENIENS, which any of them may now or hereafter have
to the bringing of any such action or proceeding in such respective
jurisdictions.

                                       30
<PAGE>

      (b) The Company and each Party irrevocably consent to the service of
process of any of the aforesaid courts in any such action or proceeding by the
mailing of copies thereof by registered or certified mail, postage prepaid, to
the Company or such Party, respectively, at its address provided herein or on
SCHEDULE I, as the case may be.

      (c) Nothing contained in this Section 7.15 shall affect the right of any
party hereto to serve process in any other manner permitted by law.

      7.16 WAIVER OF JURY TRIAL. Each of the parties hereto waives any right it
may have to trial by jury in respect of any litigation based on, or arising out
of, under or in connection with this Agreement, any Common Shares or any course
of conduct, course of dealing, verbal or written statement or action of any
party hereto.

                   [SIGNATURES CONTAINED ON SUCCEEDING PAGES]

                                       31
<PAGE>

      IN WITNESS WHEREOF, the parties hereto have executed this Management
Stockholders Agreement as of the date first above written.

                         WGL Holdings, Inc.

                        By: /s/ Edward F. Voboril
                           ---------------------------------------
                              Edward F. Voboril
                              President and Chief Executive
                                   Officer

                        DLJ MERCHANT BANKING PARTNERS II, L.P.

                              By:   DLJ MERCHANT BANKING II, INC.
                                    Managing General Partner

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                        DLJMB FUNDING II, INC.

                         By: /s/ David M. Wittels
                            --------------------------------------
                         Name:   David M. Wittels
                              ------------------------------------
                         Title:  Attorney-in-Fact
                               -----------------------------------

                        DLJ MERCHANT BANKING PARTNERS II-A, L.P.

                              By:   DLJ MERCHANT BANKING II, INC.
                                    Managing General Partner

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                                       32
<PAGE>

                        DLJ DIVERSIFIED PARTNERS, L.P.

                              By:   DLJ DIVERSIFIED PARTNERS, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                        DLJ DIVERSIFIED PARTNERS-A, L.P.

                              By:   DLJ DIVERSIFIED PARTNERS, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                        DLJ MILLENNIUM PARTNERS, L.P.

                              By:   DLJ MERCHANT BANKING II, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                        DLJ FIRST ESC L.L.C.

                              By:   DLJ LBO PLANS MANAGEMENT
                                       CORPORATION
                                   As Manager

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                                       33
<PAGE>

                        DLJ OFFSHORE PARTNERS II, C.V.

                              By: DLJ MERCHANT BANKING II, INC.
                                    Managing General Partner

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                        DLJ EAB PARTNERS, L.P.

                              By:   DLJ LBO PLANS MANAGEMENT CORPORATION

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                        UK INVESTMENT PLAN 1997 PARTNERS

                              By:   DONALDSON, LUFKIN & JENRETTE, INC.

                              By: /s/ David M. Wittels
                                 ---------------------------------
                              Name:   David M. Wittels
                                   -------------------------------
                              Title:  Attorney-in-Fact
                                    ------------------------------

                                       34
<PAGE>

MANAGEMENT HOLDERS:

                        /s/ Edward F. Voboril
                        ------------------------------------------
                        Edward F. Voboril

                        /s/ Tim H. Belstadt
                        ------------------------------------------
                        Tim H. Belstadt

                        /s/ Susan M. Bratton
                        ------------------------------------------
                        Susan M. Bratton

                        /s/ Larry T. DeAngelo
                        ------------------------------------------
                        Larry T. DeAngelo

                        /s/ Curtis F. Holmes
                        ------------------------------------------
                        Curtis F. Holmes

                        /s/ Arthur J. Lalonde
                        ------------------------------------------
                        Arthur J. Lalonde

                        /s/ Richard W. Mott
                        ------------------------------------------
                        Richard W. Mott

                                       35
<PAGE>

                                   SCHEDULE I

         This Schedule I is a part of and is incorporated into that certain
letter agreement (together, the "Agreement") dated July 10, 1997 by and between
WGL Holdings, Inc. (which together with its subsidiaries is hereinafter referred
to as the "Company") and Donaldson, Lufkin & Jenrette Securities Corporation
("DLJ").

         The Company will indemnify and hold harmless DLJ and its affiliates,
and the respective directors, officers, agents and employees of DLJ and its
affiliates (other than the Company) (DLJ and each such entity or person, an
"Indemnified Person"), from and against any losses, claims, damages, judgments,
assessments, costs and other liabilities (collectively, "Liabilities"), and will
reimburse each Indemnified Person for all fees and expenses (including the
reasonable fees and expenses of counsel) (collectively, "Expenses") as they are
incurred in investigating, preparing, pursuing or defending any claim, action,
proceeding or investigation, whether or not in connection with pending or
threatened litigation and whether or not any Indemnified Person is a party
(collectively, "Actions"), arising out of or in connection with advice or
services rendered or to be rendered by any Indemnified Person pursuant to this
Agreement, the transactions contemplated hereby or any Indemnified Person's
actions or inactions in connection with any such advice, services or
transactions; provided that the Company will not be responsible for any
Liabilities or Expenses of any Indemnified Person that are determined by a
judgment of a court of competent jurisdiction which is no longer subject to
appeal or further review to have resulted solely from such Indemnified Person's
gross negligence or willful misconduct in connection with any of the advice,
actions, inactions or services referred to above. The Company also agrees to
reimburse each Indemnified Person for all Expenses as they are incurred in
connection with enforcing such Indemnified Person's rights under this Agreement
(including, without limitation, its rights under this Schedule I).

         Upon receipt by an Indemnified Person of actual notice of an Action
against such Indemnified Person with respect to which indemnity may be sought
under this Agreement, such Indemnified Person shall promptly notify the Company
in writing; provided that failure so to notify the Company shall not relieve the
Company from any liability which the Company may have on account of this
indemnity or otherwise, except to the extent the Company shall have been
materially prejudiced by such failure. The Company shall, if requested by DLJ,
assume the defense of any such Action including the employment of counsel
reasonably satisfactory to DLJ. Any Indemnified Person shall have the right to
employ separate counsel in any such action and participate in the defense
thereof, but the fees and expenses of such counsel shall be at the expense of
such Indemnified Person, unless: (i) the Company has failed promptly to assume
the defense and employ counsel or (ii) the named parties to any such Action
(including any impleaded parties) include such Indemnified Person and the
Company, and such Indemnified Person shall have been advised by counsel that
there may be one or more legal defenses available to it which are different from
or in addition to those available to the Company; provided that the Company
shall not in such event be responsible hereunder for the fees and expenses of
more than one firm of separate counsel in connection with any Action in the same
jurisdiction, in addition to any local counsel. The Company shall not be liable
for any settlement of any Action effected without its written consent. In
addition, the Company will not, without prior written consent of DLJ, settle,
compromise or consent to the entry of any judgment in or otherwise seek to
terminate any pending or threatened Action in respect of which indemnification
or contribution may be sought hereunder (whether or not any Indemnified

<PAGE>

Person is a party thereto) unless such settlement, compromise, consent or
termination includes an unconditional release of each Indemnified Person from
all Liabilities arising out of such Action.

         In the event the foregoing indemnity is unavailable to an Indemnified
Person [other than] in accordance with this Agreement, the Company shall
contribute to the Liabilities and Expenses paid or payable by such Indemnified
Person in such proportion as is appropriate to reflect (i) the relative benefits
to the Company and its shareholders, on the one hand, and to DLJ, on the other
hand, of the matters contemplated by this Agreement or (ii) if the allocation
provided by the immediately preceding clause is not permitted by the applicable
law, not only such relative benefits but also the relative fault of the Company,
on the one hand, and DLJ, on the other hand, in connection with the matters as
to which such Liabilities or Expenses relate, as well as any other relevant
equitable considerations; provided that in no event shall the Company contribute
less than the amount necessary to ensure that all Indemnified Persons, in the
aggregate, are not liable for any Liabilities and Expenses in excess of the
amount of fees actually received by DLJ pursuant to the Agreement. For purposes
of this paragraph, the relative benefits to the Company and its shareholders, on
the one hand, and to DLJ, on the other hand, of the matters contemplated by the
Agreement shall be deemed to be in the same proportion as (a) the total value
paid or contemplated to be paid or received or contemplated to be received by
the Company or the Company's shareholders, as the case may be, in the
transaction or transactions that are within the scope of the Agreement, whether
or not any such transaction is consummated, bears to (b) the fees paid or to be
paid to DLJ under the Agreement.

         The Company also agrees that no Indemnified Person shall have any
liability (whether direct or indirect, in contract or tort or otherwise) to the
Company for or in connection with advice or services rendered or to be rendered
by any Indemnified Person pursuant to this Agreement, the transactions
contemplated hereby or any Indemnified Person's actions or inactions in
connection with any such advice, services or transactions except for Liabilities
(and related Expenses) of the Company that are determined by a judgment of a
court of competent jurisdiction which is no longer subject to appeal or further
review to have resulted solely from such Indemnified Person's gross negligence
or willful misconduct in connection with any such advice, actions, inactions or
services.

         The reimbursement, indemnity and contribution obligations of the
Company set forth herein shall apply to any modification of this Agreement and
shall remain in full force and effect regardless of any termination of, or the
completion of any Indemnified Person's services under or in connection with,
this Agreement.

<PAGE>

                                   SCHEDULE I

                               MANAGEMENT HOLDERS

Name: Edward F. Voboril
Address:    33 Four Winds Way
            Amherst, N.Y. 14226
Telecopy No.:     (716) 759-8579

Name: Tim H. Belstadt
Address:    452 E. Stenzil Street
            North Tonawanda, N.Y. 14120
Telecopy No.:     (716) 692-2194

Name: Susan M. Bratton
Address:    1621 North Forest Rd.
            Williamsville, NY 14221
Telecopy No.:     (716) 759-8579

Name: Larry T. DeAngelo
Address:    6060 Whitegate Crossing
            East Amherst, N.Y. 14051
Telecopy No.:     (716) 759-8579

Name: Curtis F. Holmes
Address:    8125 Centrelanc
            E. Amherst, NY 14051
Telecopy No.:     (716) 759-5480

Name: Arthur J. Lalonde
Address:    208 Summit Avenue
            Buffalo, NY 14214
Telecopy No.:     (716) 759-5508

Name: Richard W. Mott
Address:    8546 Quincy Ct.
            E. Amherst, NY 14051
Telecopy No.:     (716) 759-8579

                                       37

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