Document:

EX-10.1

INVESTOR RIGHTS AGREEMENT

This INVESTOR RIGHTS AGREEMENT (this “Agreement”), dated as of February 24, 2012, is
by and between Vocus, Inc., a Delaware corporation (the “Company”), and JMI Equity Fund VI,
L.P. (the “Investor”).

WHEREAS, on the date of this Agreement, the Company is issuing to the Investor shares of the
Company’s Series A Convertible Preferred Stock pursuant to the terms of the Agreement and Plan of
Merger dated as of the date hereof to which the Company and iContact Corporation, a Delaware
corporation, among others, are parties (the “Merger Agreement”); and

WHEREAS, it is a condition to the closing of the transactions contemplated by the Merger
Agreement that the Company and the Investor enter into this Agreement.

NOW, THEREFORE, the parties hereto hereby agree as follows:

1. Definitions. Capitalized terms used and not otherwise defined in this Agreement
that are defined in the Merger Agreement shall have the respective meanings given such terms in the
Merger Agreement. As used in this Agreement, the following terms have the following meanings:

“Affiliate” as applied to any Person, means any other Person directly or indirectly
controlling, controlled by, or under direct or indirect common control with, such Person. For
purposes of this definition, “control” (including, with correlative meanings, the terms
“controlling,” “controlled by” and “under common control with”), as applied to any Person, means
the possession, directly or indirectly, of the power to direct or cause the direction of the
management and policies of such Person, whether through the ownership of voting securities, by
contract or otherwise.

“Board” means the Company’s Board of Directors.

“Commission” means the Securities and Exchange Commission.

“Common Stock” means the Company’s common stock, $.01 par value per share, and any
shares of any other class of capital stock of the Company hereafter issued which are issued to the
holders of shares of such common stock upon any reclassification thereof.

“Company” has the meaning specified in the preamble hereto.

“Demand Registration” has the meaning specified in Section 2(a) hereof.

“Director Cessation Date” means the first date following the date hereof on which the
Investor’s Ownership Percentage is less than five percent (5%).

“Effectiveness Deadline” means, with respect to any Registration Statement filed
pursuant to Section 2 of this Agreement, the fifth Business Day following the date on which the
Company is notified by the Commission that such Registration Statement will not be reviewed or is
not subject to further review and comments and will be declared effective upon request by the
Company.

“Exchange Act” means the Securities Exchange Act of 1934, as amended.

“Filing Deadline” means, with respect to any Registration Statement filed pursuant to
Section 2 of this Agreement, 10 Business Days following the written notice of demand therefor if
the Company is then eligible to register for resale the Registrable Securities on Form S-3 or 45
Business Days following the written notice of demand therefor if the Company is not then eligible
to use Form S-3.

“Form S-3” means such form under the Securities Act as in effect on the date hereof or
any registration form under the Securities Act subsequently adopted by the Commission that permits
incorporation of substantial information by reference to other documents filed by the Company with
the Commission.

“Holder” means any holder of Registrable Securities who is a party to this Agreement.

“Indemnified Party” has the meaning specified in Section 8(c) hereof.

“Indemnifying Party” has the meaning specified in Section 8(c) hereof.

“Investor” has the meaning specified in the preamble hereto.

“Investor Director” has the meaning specified in Section 15(a) hereof.

“Investor Indemnitee” has the meaning specified in Section 8(a) hereof.

“Lockup Release Date” means February 24, 2013.

“Nominee” has the meaning specified in Section 15(a) hereof.

“Other Securities” has the meaning specified in Section 3(a) hereof.

“Ownership Percentage” means, as of any date, the percentage equal to (i) the
aggregate number of shares of Common Stock beneficially owned by the Investor (calculated assuming
full conversion of all shares of Series A Preferred Stock), divided by (ii) the total
number of shares of Common Stock then outstanding (calculated assuming full conversion of all
shares of Series A Preferred Stock, and any other then outstanding shares of any other series of
capital stock of the Company then convertible into shares of Common Stock, then outstanding).

“Person” means any individual, partnership, corporation, limited liability company,
trust or unincorporated organization, or a government or agency or political subdivision thereof.

“Piggyback Notice” has the meaning specified in Section 3(a) hereof.

“Piggyback Registration” has the meaning specified in Section 3(a) hereof.

“Prospectus” means the prospectus included in any Registration Statement, as amended
or supplemented by any prospectus supplement with respect to the terms of the offering of any
portion of the Registrable Securities covered by such Registration Statement and all other
amendments and supplements to such prospectus, including post-effective amendments, and all
material incorporated by reference in such prospectus.

“registered” and “registration” means a registration effected by preparing and
filing a Registration Statement in compliance with the Securities Act and the declaration or
ordering by the Commission of effectiveness of such Registration Statement.

“Registration Expenses” has the meaning specified in Section 7(a) hereof.

“Registrable Securities” means, at any time, (i) all shares of Common Stock issuable
or issued upon conversion of the Series A Preferred Stock, (ii) all other shares of Common Stock
held or beneficially owned by the Investor and (iii) all shares of Common Stock issued as (or
issuable upon the conversion or exercise of any warrant, right, or other security that is issued
as) a dividend or other distribution with respect to, or in exchange for or in replacement of, the
shares referenced in clause (i) or (ii) above.

“Registration Statement” means any registration statement of the Company which covers
any of the Registrable Securities pursuant to the provisions of this Agreement including the
Prospectus, amendments and supplements to such Registration Statement, including post-effective
amendments, all exhibits and all material incorporated by reference in such Registration Statement.

“Scheduled Black-out Period” means the period from and including the first day of the
last month of a fiscal quarter of the Company to and including the 2nd Business Day
after the day on which the Company publicly releases its earnings for such fiscal quarter.

“Securities Act” means the Securities Act of 1933, as amended.

“Series A Certificate of Designation” means the Certificate of Designation of Series A
Convertible Preferred Stock as in effect on the date hereof and as subsequently duly amended or
restated.

“Series A Preferred Stock” means the Company’s Series A Convertible Preferred Stock,
$0.01 par value per share, and any capital stock or other securities into which or for which any
such shares of preferred stock shall have been converted or exchanged pursuant to any
recapitalization, reorganization or merger of the Company.

“Suspension Period” has the meaning specified in Section 2(d) hereof.

“Underwriters’ Maximum Number” means, for any Piggyback Registration, Demand
Registration or other registration which is an underwritten registration, that number of securities
to which such registration should, in the opinion of the managing underwriters of such registration
in the light of marketing factors, be limited.

2. Demand Registration.

(a) Subject to the terms and conditions of this Agreement, including Section 2(c), if at any
time following January 1, 2013, the Company receives a written request from one or more Holders
that the Company register under the Securities Act Registrable Securities representing at least
500,000 shares (or, in the case of a Registration Statement on Form S-1, 1,000,000 shares) of
Common Stock (subject to appropriate adjustment in the event of any stock dividend, stock split,
combination or other similar recapitalization affecting the Common Stock), then the Company shall
file, as promptly as reasonably practicable but no later than the Filing Deadline, a Registration
Statement under the Securities Act covering all Registrable Securities that the requesting Holders
request to be registered (a “Demand Registration”). The Registration Statement shall be on
Form S-3 (except if the Company is not then eligible to register for resale the Registrable
Securities on Form S-3, in which case such registration shall be on another appropriate form for
such purpose). The Company shall use all reasonable efforts to cause the Registration Statement to
be declared effective or otherwise to become effective under the Securities Act no later than the
Effectiveness Deadline, and shall use all reasonable efforts to keep the Registration Statement
continuously effective under the Securities Act until the earlier of (i) the date on which the
requesting Holders notify the Company in writing that the Registrable Securities included in such
Registration Statement have been sold or the offering therefor has been terminated or (ii) 180 days
following the date on which such Registration Statement was declared effective by the Commission;
provided that such 180-day period shall be extended automatically by one Business Day for each
Business Day that the use of such Registration Statement or Prospectus is suspended by the Company
pursuant to any Scheduled Black-out Period, pursuant to Section 2(d) or pursuant to Section
5(a)(v).

(b) If the requesting Holders intend to distribute the Registrable Securities covered by the
Holders’ request by means of an underwriting, (i) the Holder(s) shall so advise the Company as a
part of the request made pursuant to Section 2(a) and (ii) the Holder(s) shall have the right to
appoint the book-running, managing and other underwriter(s), subject to the approval of the
Company, not to be unreasonably withheld, conditioned or delayed.

(c) The Company shall not be required to effect a registration pursuant to this Section 2: (i)
on Form S-1 after the Company has effected two registrations pursuant to this Section 2 on Form
S-1, and such registrations have been declared or ordered effective and kept effective by the
Company as required by this Agreement; or (ii) more than twice during any single calendar year.
The Holders shall be entitled to an unlimited number of Demand Registrations on Form S-3 under this
Agreement.

(d) Notwithstanding anything to the contrary in this Agreement, (i) upon notice to the
requesting Holder(s), the Company may delay the Filing Deadline and/or the Effectiveness Deadline
with respect to, or suspend the effectiveness or availability of, any Registration Statement for up
to 60 days in the aggregate in any 12-month period (a “Suspension Period”) if the Company
furnishes to the requesting Holder(s) a certificate signed by the Company’s chief executive officer
or chief financial officer stating that in the good faith judgment of the Board it would be
materially detrimental to the Company and its stockholders for such Registration Statement to be
filed or become or remain effective during such Suspension Period because such action would
(x) materially interfere with a significant acquisition, corporate reorganization, or other similar
transaction involving the Company; (y) require premature disclosure of material information that
the Company has a bona fide business purpose for preserving as confidential; or (z) render the
Company unable to comply with requirements under the Securities Act or Exchange Act; provided that
any suspension of a Registration Statement pursuant to Section 5(a)(v) shall be treated as a
Suspension Period for purposes of calculating the maximum number of days of any Suspension Period
under this Section 2(d); and (ii) upon notice to the requesting Holder(s), the Company may delay
the Filing Deadline and/or the Effectiveness Deadline with respect to any Registration Statement
for a period not to exceed 30 days prior to the Company’s good faith estimate of the launch date
of, and 90 days after the closing date of, a Company initiated registered offering of equity
securities (including equity securities convertible into or exchangeable for Common Stock);
provided that (A) the Company is actively employing in good faith all reasonable efforts to launch
such registered offering throughout such period, (B) each requesting Holder is afforded the
opportunity to include Registrable Securities in such registered offering in accordance with
Section 3, and (C) the right to delay or suspend the effectiveness or availability of such
Registration Statement pursuant to this clause (ii) shall not be exercised by the Company more than
once in any twelve-month period and not more than 90 days in the aggregate in any twelve-month
period. If the Company shall delay any Filing Deadline pursuant to this paragraph (d) for more
than ten Business Days, a requesting Holder may withdraw the demand therefor at any time after such
ten Business Days so long as such delay is then continuing by providing written notice to the
Company to such effect, and any demand so withdrawn shall not count as a demand for registration
for any purpose under this Section 2, including Section 2(c).

(e) Priority on Demand Registrations. If the managing underwriters in any
underwritten Demand Registration shall advise the Company and the requesting Holder(s) of an
Underwriters’ Maximum Number, then: (i) the Company will be obligated and required to include in
such registration the maximum number of Registrable Securities requested by the Holder(s) to be
registered (on a pro-rata basis based on such Holders’ respective ownership of Registrable
Securities) and which does not exceed the Underwriters’ Maximum Number; (ii) if the Underwriters’
Maximum Number exceeds the number of Registrable Securities requested by the Holder(s) to be
registered, the Company will be entitled to include in such registration the maximum number of
securities which shall have been requested by the Company to be included in such registration for
the account of the Company and which shall not be greater than such excess; and (iii) if the
Underwriters’ Maximum Number exceeds the sum of the number of Registrable Securities which the
Company shall be required to include in such Demand Registration and the number of securities which
the Company proposes to offer and sell for its own account in such registration, then the Company
may include in such registration that number of other securities which any other Persons shall have
requested be included in such registration and which shall not be greater than such excess.
Neither the Company nor any of its stockholders shall be entitled to include any securities in any
underwritten Demand Registration unless the Company or such stockholders (as the case may be) shall
have agreed in writing to sell such securities on the same terms and conditions as shall apply to
the Registrable Securities to be included in such Demand Registration.

3. Piggyback Registrations.

(a) Rights to Piggyback. Subject to the terms and conditions of this Agreement, if
the Company proposes to file a Registration Statement under the Securities Act with respect to an
offering of Common Stock or other equity securities of the Company (such Common Stock and other
equity securities collectively, “Other Securities”) that may be consummated at any time
following the Lockup Release Date, whether or not for sale for its own account (other than a
registration statement (i) on Form S-4, Form S-8 or any successor forms, (ii) filed solely in
connection with any employee benefit or dividend reinvestment plan or (iii) pursuant to a demand
registration in accordance with Section 2), then the Company shall, at such time, promptly give
written notice of such filing to the Holders (which may be given after such filing)(the
“Piggyback Notice”). The Piggyback Notice shall offer the Holders the opportunity to
include in such Registration Statement, subject to the terms and conditions of this Agreement, the
number of Registrable Securities as they may reasonably request (a “Piggyback
Registration”). Subject to the terms and conditions of this Agreement (including Section
3(b)), the Company shall include in each such Piggyback Registration all Registrable Securities
with respect to which the Company has received from a Holder a written request for inclusion
therein within 20 days following the Holder’s receipt of any Piggyback Notice, which request shall
specify the maximum number of Registrable Securities intended to be disposed of by the Holder and
the intended method of distribution. A Holder shall be permitted to withdraw all or part of the
Registrable Securities from a Piggyback Registration at any time at least two Business Days prior
to the effective date of the Registration Statement relating to such Piggyback Registration. No
Piggyback Registration shall count towards the number of demand registrations that the Holders are
entitled to make in any period or in total pursuant to Section 2.

(b) Priority on Piggyback Registrations. If a Piggyback Registration is an
underwritten registration, and the managing underwriters shall give written advice to the Company
of an Underwriters’ Maximum Number, then: (i) if the registration has been initiated by the
Company, then (A) the Company shall be entitled to include in such registration the maximum number
of securities which the Company proposes to offer and sell for its own account in such registration
and which does not exceed the Underwriters’ Maximum Number, (B) if the Underwriters’ Maximum Number
exceeds the number of securities which the Company proposes to offer and sell for its own account
in such registration, then the Company will be obligated and required to include in such
registration the maximum number of Registrable Securities requested by the Holders (on a pro rata
basis based on such Holders’ respective ownership of Registrable Securities) to be included in such
registration and which does not exceed such excess, and (C) if the Underwriters’ Maximum Number
exceeds the sum of the number of Registrable Securities which the Company shall be required to
include in such registration pursuant to the foregoing clause (B) and the number of securities
which the Company proposes to offer and sell for its own account in such registration, then the
Company may include in such registration that number of other securities which Persons shall have
requested be included in such registration and which shall not be greater than such excess; and
(ii) if the registration has been initiated by any other Person(s), then (A) the Company shall be
entitled to include in such registration the maximum number of securities which such other
Person(s) propose to offer and sell for their own account in such registration and which does not
exceed the Underwriters’ Maximum Number, (B) if the Underwriters’ Maximum Number exceeds the number
of securities which such other Person(s) proposes to offer and sell for their own account in such
registration, then the Company will be obligated and required to include in such registration the
maximum number of Registrable Securities requested by the Holders (on a pro rata basis based on
such Holders’ respective ownership of Registrable Securities) to be included in such registration
and which does not exceed such excess, (C) if the Underwriters’ Maximum Number exceeds the sum of
the number of Registrable Securities which the Company shall be required to include in such
registration pursuant to the foregoing clauses (A) and (B), then the Company may include in such
registration that number of other securities which the Company and/or any other holders of the
Company’s securities be included in such registration and which shall not be greater than such
excess.

4. Lockup Agreements. The Holders, if the managing underwriters so request in writing
in connection with any underwritten registration of the Company’s securities, will not, without the
prior written consent of such underwriters, sell, transfer, make any short sale of, grant any
option for the purchase of, or enter into any new hedging or similar transaction with the same
economic effect as a sale with respect to, any Common Stock or any other equity
securities of the Company (including Series A Preferred Stock) during the 90-day period (subject to
extension for an additional period as may be requested by the managing underwriters to accommodate
regulatory restrictions on (a) the publication or other distribution of research reports and (b)
analyst recommendations and opinions, including, but not limited to, the restrictions contained in
FINRA Rule 2711(f)(4) or NYSE Rule 472(f)(4), or any successor provisions or amendments thereto)
commencing on, the effective date of such underwritten registration, except in connection with such
underwritten registration. Each Holder shall, upon the request of the managing underwriters,
execute and deliver such separate agreement, in such form and containing such terms and provisions
as may be required by the managing underwriters to confirm the foregoing restrictions. The Company
may impose stop-transfer instructions with respect to the securities subject to the foregoing
restrictions for the duration of such restrictions. The foregoing provisions of this Section 4
shall not apply to the sale of any shares to an underwriter pursuant to an underwriting agreement
and shall be applicable to the Investor only if all executive officers and directors of the Company
are subject to the same restrictions. Any discretionary waiver or termination of the restrictions
of any or all of such agreements by the Company or the underwriters shall apply pro rata to all
stockholders subject to such agreements, based on the number of shares subject to such agreements.

5. Registration Procedures.

(a) Whenever the Holders have requested that any Registrable Securities be registered in
accordance with the terms of this Agreement, the Company will use all reasonable efforts to effect
the registration and the sale of such Registrable Securities in accordance with the intended method
of disposition thereof, and pursuant thereto the Company will as promptly as reasonably possible:

(i) prepare and file with the Commission a Registration Statement with respect to such
Registrable Securities and use all reasonable efforts to cause such Registration Statement to
become effective and keep such Registration Statement continuously effective under the Securities
Act until the earlier of (x) the date on which the Investor notifies the Company in writing that
the Registrable Securities included in such Registration Statement have been sold or the offering
therefor has been terminated or (y) 180 days following the date on which such Registration
Statement was declared effective by the Commission; provided that such 180-day period shall be
extended automatically by one Business Day for each Business Day that the use of such Registration
Statement or Prospectus is suspended by the Company pursuant to any Scheduled Black-out Period,
pursuant to Section 2(d) or pursuant to Section 5(a)(v);

(ii) prepare and file with the Commission such amendments and supplements to such Registration
Statement and the Prospectus used in connection therewith as may be necessary to comply with the
provisions of the Securities Act with respect to the disposition of all securities covered by such
Registration Statement during such effective period in accordance with the intended methods of
disposition by the sellers thereof set forth in such Registration Statement and cause the
Prospectus to be supplemented by any required prospectus supplement, and as so supplemented to be
filed pursuant to Rule 424 under the Securities Act;

(iii) upon request, furnish to each applicable Holder such number of copies of such
Registration Statement, each amendment and supplement thereto, the Prospectus included in such
Registration Statement (including each preliminary Prospectus and each Prospectus filed under Rule
424 of the Securities Act) and such other documents as such Holder may reasonably request in order
to facilitate the disposition of the Registrable Securities pursuant to the Registration Statement;

(iv) use all reasonable efforts to register or qualify such Registrable Securities under such
other securities or blue sky laws of such jurisdictions as the Investor reasonably requests, use
all reasonable efforts to keep each such registration or qualification effective, including through
new filings, amendments or renewals, during the period such Registration Statement is required to
be kept effective; provided that the Company will not be required (A) to qualify generally to do
business in any jurisdiction where it would not otherwise be required to qualify but for this
subparagraph (a)(iv) or (B) to consent to general service of process in any such jurisdiction;

(v) notify the applicable Holders in writing, at any time when a Prospectus relating thereto
is required to be delivered under the Securities Act, of the happening of any event as a result of
which the Prospectus included in such Registration Statement contains an untrue statement of a
material fact or omits any fact necessary to make the statements therein not misleading; provided
that upon such notification by the Company, and the Holders will not offer or sell such Registrable
Securities until the Company has notified the Holders that it has prepared a supplement or
amendment to such Prospectus and delivered copies of such supplement or amendment to the Investor;

(vi) use all reasonable efforts to cause all such Registrable Securities to be listed, prior
to the date of the first sale of such Registrable Securities pursuant to such registration, on a
national securities exchange or trading system and each securities exchange and trading system (if
any) on which similar securities issued by the Company are then listed;

(vii) provide a transfer agent and registrar for all Registrable Securities registered
pursuant hereto and a CUSIP number for all such Registrable Securities not later than the effective
date of such Registration Statement;

(viii) enter into all such customary agreements (including underwriting agreements in
customary form) and take all such other actions as the Investor (in the case of a Demand
Registration) or the underwriters, if any, reasonably request in order to expedite or facilitate
the disposition of such Registrable Securities;

(ix) promptly make available for inspection by one representative for the Holders whose
Registrable Securities are included in the Registration Statement, any managing underwriter(s)
participating in any disposition pursuant to such Registration Statement, and any attorney or
accountant or other agent retained by any such underwriter or selected by the Holders, all
financial and other records, pertinent corporate documents, and properties of the Company, and
cause the Company’s officers, directors, employees, and independent accountants to supply all
information reasonably requested by any such Holder, underwriter, attorney, accountant, or agent,
in each case, as necessary or advisable to verify the accuracy of the information in such
Registration Statement and to conduct appropriate due diligence in connection therewith;

(x) to the extent reasonably practicable, not less than five Business Days prior to the filing
of a Registration Statement or any related Prospectus or any amendment or supplement thereto, the
Company shall furnish to the Holders whose Registrable Securities are included in the Registration
Statement copies of all such documents proposed to be filed and give reasonable consideration to
the inclusion in such documents of any comments reasonably and timely made by the Holders or their
legal counsel, provided that the Company shall include in such documents any such comments that are
necessary to correct any material misstatement or omission regarding an Investor;

(xi) in the event of the issuance of any stop order suspending the effectiveness of a
Registration Statement, or of any order suspending or preventing the use of any related Prospectus
or suspending the qualification of any Registrable Securities included in such Registration
Statement for sale in any jurisdiction, use all reasonable efforts promptly to obtain the
withdrawal of such order;

(xii) if requested by the managing underwriter or underwriters in connection with any sale
pursuant to a Registration Statement, or by the Investor in connection with a sale pursuant to a
Demand Registration, promptly incorporate in a Prospectus supplement or post-effective amendment
such information relating to such underwriting as the managing underwriter or underwriters or the
Investor reasonably requests to be included therein, and make all required filings of such
Prospectus supplement or post-effective amendment as soon as practicable after being notified of
the matters incorporated in such Prospectus supplement or post-effective amendment; and

(xiii) furnish, on the date that such Registrable Securities are delivered to the underwriters
for sale, if such securities are being sold through underwriters, (A) an opinion, dated as of such
date, of the counsel representing the Company for the purposes of such registration, in form and
substance as is reasonably required by the underwriters, addressed to the underwriters, and (ii) a
“comfort” letter dated as of such date, from the independent certified public accountants of the
Company, in form and substance as is customarily given by independent certified public accountants
to underwriters in an underwritten public offering, addressed to the underwriters.

(b) Notwithstanding anything to the contrary contained in this Agreement, the Company shall
have the right to terminate or withdraw any registration initiated by it under Section 3 before the
effective date of such registration, whether or not any Holder has elected to include Registrable
Securities in such registration.

6. Registration Obligations of Holders.

(a) Each Holder will furnish to the Company in writing such information regarding itself, the
Registrable Securities held by it, and the intended method of disposition of such securities as is
reasonably required to effect any registration hereunder with respect to Registrable Securities.

(b) At the end of any period during which the Company is obligated to keep any Registration
Statement current and effective pursuant to this Agreement, each Holder shall discontinue sales of
shares of Registrable Securities pursuant to such Registration Statement upon receipt of notice
from the Company of its intention to remove from registration the shares covered by such
Registration Statement which remain unsold, and the Investor shall notify the Company of the number
of shares registered which remain unsold promptly after receipt of such notice from the Company.

(c) The Investor shall not use any free writing Prospectus (as defined in Rule 405 under the
Securities Act) in connection with the sale of Registrable Securities without the prior written
consent of the Company; provided that the Investor may use any free writing Prospectus prepared and
distributed by the Company.

(d) Upon receipt of written notice from the Company pursuant to Section 5(a)(v), each Holder
shall immediately discontinue disposition of Registrable Securities until such Holder has received
copies of a supplemented or amended Prospectus or Prospectus supplement and is advised in writing
by the Company that the use of the Prospectus and, if applicable, Prospectus supplement may be
resumed, and, if so directed by the Company, each Holder shall deliver to the Company (at the
Company’s expense) all copies, other than permanent file copies then in such Holder’s possession,
of the Prospectus and, if applicable, Prospectus supplement covering such Registrable Securities
current at the time of receipt of such notice.

(e) A Holder may not participate in any underwritten registration pursuant to this Agreement
unless such Holder (i) agrees to sell its Registrable Securities on the basis provided in any
underwriting arrangements approved by the Persons entitled, under the provisions hereof, to approve
such arrangements, (ii) completes and executes all questionnaires, powers of attorney, indemnities,
underwriting agreements and other documents reasonably required by the terms of such underwriting
arrangements and (iii) consents to reasonable conditions imposed by the Company requiring the
Investor to comply with all prospectus delivery requirements of the Securities Act and with all
anti-manipulation and similar provisions of Section 10 of the Exchange Act and any rules issued
thereunder by the Commission, and to furnish to the Company information about sales made in such
underwritten registration.

7. Registration Expenses.

(a) All costs and expenses incurred or sustained by the Company in connection with or arising
out of each registration pursuant to Sections 2 and 3 hereof, including, without limitation, all
registration and filing fees, fees and expenses of compliance with securities or blue sky laws
(including reasonable fees and disbursements of counsel for the underwriters in connection with the
blue sky qualification of Registrable Securities), printing expenses, fees and disbursements of
counsel for the Company, fees and disbursements of one counsel for the Holders, fees and
disbursements of all independent certified public accountants (including the expenses relating to
the preparation and delivery of any special audit or “cold comfort” letters required by or incident
to such registration), and fees and disbursements of underwriters (excluding discounts and
commissions) (all such costs and expenses being herein called, collectively, the “Registration
Expenses”), will be borne and paid by the Company.

(b) The Company will not bear the cost of nor pay for any stock transfer taxes imposed in
respect of the transfer of any Registrable Securities to any purchaser thereof by the Investor in
connection with any registration of Registrable Securities pursuant to this Agreement.

8. Indemnification.

(a) Indemnification by the Company. Notwithstanding any termination of this
Agreement, the Company shall indemnify and hold harmless the Investor and each of its officers,
directors, employees, agents, partners, members, stockholders, representatives, Affiliates,
successors and assigns, and each person or entity, if any, that controls the Investor within the
meaning of Section 15 of the Securities Act or Section 20 of the Exchange Act and the officers,
directors, employees, agents and employees of each such controlling Person (each, an “Investor
Indemnitee”), against any and all losses, claims, damages, actions, liabilities, costs and
expenses (including reasonable fees, expenses and disbursements of attorneys and other
professionals), joint or several, arising out of or based upon any of the following statements,
omissions or violations (each, a “Violation”): (i) any untrue or alleged untrue statement
of material fact contained or incorporated by reference in any Registration Statement, including
any preliminary Prospectus or final Prospectus contained therein or any amendments or supplements
thereto or contained in any “issuer free writing prospectus” (as such term is defined in Rule 433
under the Securities Act) prepared by the Company or authorized by it in writing for use by the
Investor or any amendment or supplement thereto; (ii) any omission or alleged omission to state in
any Registration Statement prepared by the Company or authorized by it in writing for use by the
Investor or any amendment or supplement thereto a material fact required to be stated therein or
necessary to make the statements therein, in light of the circumstances under which they were made,
not misleading or (iii) any violation or alleged violation by the Company (or any of its agents or
Affiliates) of the Securities Act, the Exchange Act, any state securities law, or any rule or
regulation promulgated under the Securities Act, the Exchange Act or any state securities law;
provided that the Company shall not be liable to such Investor Indemnitee in any such case to the
extent that any such loss, claim, damage, liability (or action or proceeding in respect thereof) or
expense arises out of or is based upon (i) a Violation which occurs in reliance on and in
conformity with information regarding the Investor furnished in writing by the Investor to the
Company expressly for use in connection with such Registration Statement, including any such
preliminary Prospectus or final Prospectus contained therein or any such amendments or supplements
thereto, (ii) offers or sales effected by or on behalf such Investor Indemnitee “by means of” (as
defined in Securities Act Rule 159A) a “free writing prospectus” (as defined in Securities Act Rule
405) that was not authorized in writing by the Company, or (iii) the failure to deliver or make
available to a purchaser of Registrable Securities a copy of any preliminary Prospectus, pricing
information or final Prospectus contained in the applicable Registration Statement or any
amendments or supplements thereto (to the extent the same is required by applicable law to be
delivered or made available to such purchaser at the time of sale of contract), provided that the
Company shall have delivered to the Investor such preliminary Prospectus or final Prospectus
contained in the applicable Registration Statement and any amendments or supplements thereto no
later than the time of contract of sale in accordance with Rule 159 under the Securities Act.

(b) Indemnification by the Investor. The Investor shall indemnify and hold harmless
the Company and its officers, directors, employees, agents, representatives, Affiliates, successors
and assigns against any and all losses, claims, damages, actions, liabilities, costs and expenses
(including reasonable fees, expenses and disbursements of attorneys and other professionals)
arising out of or based upon (i) any untrue or alleged untrue statement of material fact contained
in any Registration Statement, including any preliminary Prospectus or final Prospectus contained
therein or any amendments or supplements thereto or contained in any “issuer free writing
prospectus” (as such term is defined in Rule 433 under the Securities Act), or (ii) any omission or
alleged omission to state therein a material fact required to be stated therein or necessary to
make the statements therein, in light of the circumstances under which they were made, not
misleading, but in each case only to the extent that such untrue statements or omissions are based
solely upon information regarding the Investor furnished in writing to the Company by the Investor
expressly for use therein. In no event shall the liability of the Investor hereunder be greater in
amount than the dollar amount of the net proceeds received by the Investor upon the sale of the
Registrable Securities giving rise to such indemnification obligation.

(c) Indemnification Proceedings. Each party entitled to indemnification pursuant to
this Section 8 (the “Indemnified Party”) shall give notice to the party required to provide
indemnification pursuant to this Section 8 (the “Indemnifying Party”) promptly after such
Indemnified Party acquires actual knowledge of any claim as to which indemnity may be sought, and
shall permit the Indemnifying Party (at its expense) to assume the defense of any claim or any
litigation resulting therefrom; provided that counsel for the Indemnifying Party, who shall conduct
the defense of such claim or litigation, shall be acceptable to the Indemnified Party, and the
Indemnified Party may participate in such defense at such party’s expense; and provided,
further, that the failure by any Indemnified Party to give notice as provided in this
paragraph (c) shall not relieve the Indemnifying Party of its obligations under this
Section 8 except to the extent that the failure results in a failure of actual notice to the
Indemnifying Party and such Indemnifying Party is damaged solely as a result of the failure to give
notice. No Indemnifying Party, in the defense of any such claim or litigation, shall, except with
the consent of each Indemnified Party, consent to entry of any judgment or enter into any
settlement which does not include as an unconditional term thereof the giving by the claimant or
plaintiff to such Indemnified Party of a release from all liability in respect to such claim or
litigation.

9. Contribution in Lieu of Indemnification. If the indemnification provided for in
Section 8 hereof is unavailable to a party that would have been an Indemnified Party under any such
section in respect of any losses, claims, damages or liabilities (or actions in respect thereof)
referred to therein, then each party that would have been an Indemnifying Party thereunder shall,
in lieu of indemnifying such Indemnified Party, contribute to the amount paid or payable by such
Indemnified Party as a result of such losses, claims, damages or liabilities (or actions in respect
thereof) in such proportion as is appropriate to reflect the relative fault of the Indemnifying
Party on the one hand and such Indemnified Party on the other in connection with the statements or
omissions which resulted in such losses, claims, damages or liabilities (or actions in respect
thereof). The relative fault shall be determined by reference to, among other things, whether the
untrue or alleged untrue statement of a material fact or the omission or alleged omission to state
a material fact relates to information supplied by the Indemnifying Party or such Indemnified Party
and the parties’ relative intent, knowledge, access to information and opportunity to correct or
prevent such statement or omission. The Company and the Investor agree that it would not be just
and equitable if contribution pursuant to this Section 9 were determined by pro rata allocation or
by any other method of allocation which does not take account of the equitable considerations
referred to above in this Section 9. The amount paid or payable by an Indemnified Party as a
result of the losses, claims, damages or liabilities (or actions in respect thereof) referred to
above in this Section 9 shall include any legal or other expenses reasonably incurred by such
Indemnified Party in connection with investigating or defending any such action or claim.
Notwithstanding any provision of this Section 9 to the contrary, (a) no Person guilty of fraudulent
misrepresentation (within the meaning of Section 11(f) of the Securities Act) shall be entitled to
contribution from any Person who was not guilty of such fraudulent misrepresentation and (b) the
Investor’s liability hereunder with respect to any particular registration shall be limited to an
amount equal to the net proceeds received by the Investor from the Registrable Securities sold by
the Investor in such registration.

10. Rule 144 Reporting. With a view to making available to the Investor the benefits
of certain rules and regulations of the Commission which may permit the sale of the Registrable
Securities that are Common Stock to the public without registration or pursuant to a registration
on Form S-3, the Company shall: (i) use all reasonable efforts to make and keep available adequate
current public information, as those terms are understood and defined in Rule 144 under the
Securities Act or any similar or analogous rule promulgated under the Securities Act, at all times
after the effective date of this Agreement; (ii) use all reasonable efforts to file with the
Commission, in a timely manner, all reports and other documents required of the Company under the
Exchange Act; and (iii) so long as the Investor owns any Registrable Securities, furnish to the
Investor forthwith upon request (x) a written statement by the Company as to its compliance with
the reporting requirements of Rule 144 under the Securities Act, and of the Exchange Act and
(y) such other information as may be reasonably requested in availing the Investor of any rule or
regulation of the Commission that permits the selling of any such securities without registration
or pursuant to Form S-3.

11. Participation in Company Common Stock Repurchases. So long as any shares of
Series A Preferred Stock remain outstanding, the Company shall not repurchase or redeem any shares
of Common Stock (other than repurchases pursuant to “net exercise” or similar programs in
connection with the Company’s stock option, restricted stock and other incentive compensation
awards) except in compliance with the terms and conditions of this Section 11.

(a) In the event the Company proposes to repurchase or redeem shares of Common Stock from the
public pursuant to a stock repurchase plan, the Company shall, at least 20 Business Days prior to
the first date on which the Company proposes to begin effecting purchases pursuant to such plan,
provide written notice thereof to the Investor, specifying the material terms of such plan. The
Company shall, if requested by the Investor in writing within five Business Days after receipt of
such notice, negotiate in good faith with the Investor to repurchase a portion of the shares of
Series A Preferred Stock then held by the Investor on substantially similar terms as that
contemplated by the plan, provided that the total purchase price for the shares of Series A
Preferred Stock to be purchased by the Company from the Investor shall not exceed the total
aggregate purchase price for the maximum number of shares proposed to be purchased pursuant to the
plan (including the shares of Series A Preferred Stock to be purchased by the Company from the
Investor) multiplied by the Ownership Percentage.

(b) In the event the Company proposes to repurchase (other than repurchases pursuant to “net
exercise” or similar programs in connection with the Company’s stock option, restricted stock and
other incentive compensation awards) or redeem any shares of Common Stock in a privately-negotiated
transaction with one or more third parties (a “Proposed Repurchase”), the Company shall
promptly, and in no event later than 20 Business Days prior to the anticipated closing date of the
Proposed Repurchase, provide written notice thereof to the Investor (the “Repurchase
Notice”), specifying the material terms of the Proposed Repurchase, including the anticipated
date of closing, the number of shares of Common Stock proposed to be repurchased or redeemed, and
the price per share of such repurchase or redemption.

(c) The Investor shall have the right to elect to participate in a Proposed Repurchase on the
same terms and conditions (including per share price) as set forth in the Repurchase Notice (the
“Participation Right”) by providing written notice to the Company of its intention to
participate (the “Participation Notice”) within five Business Days after receipt of the
Repurchase Notice. The Participation Notice shall indicate the number of shares of Common Stock
(on an as-converted basis) (“Participation Shares”) that the Investor wishes to sell to the
Company; provided, that the number of Participation Shares shall in no event exceed the number
determined by multiplying the aggregate number of shares of Common Stock proposed to be repurchased
or redeemed in the Repurchase Notice by the Ownership Percentage. Upon timely delivery of the
Participation Notice by the Investor, the Company shall be obligated to repurchase or redeem all of
the Participation Shares concurrently with the consummation of the Proposed Repurchase as set forth
herein. If the number of shares which the Company repurchases or redeems from the applicable third
party(s) in the Proposed Repurchase is increased (up to an amount not to exceed the original number
of shares of Common Stock set forth in the Repurchase Notice) as a result of the Investor’s
exercise of its Participation Right, the Participation Right shall not apply with respect to such
additional shares to be repurchased or redeemed by the Company.

(d) The Investor may effect the repurchase or redemption of its Participation Shares by
delivery to the Company of one or more instruments or certificates representing the Participation
Shares it elects to sell to the Company pursuant to its Participation Right. Concurrently with the
closing of the Proposed Repurchase, the Company shall deliver to the Investor, in immediately
available funds, the purchase price for all of the Participation Shares. In the event (i) the
Investor informs the Company that it does not intend to exercise its Participation Right with
respect to a Proposed Repurchase or (ii) the Investor does not timely exercise its Participation
Right with respect to such Proposed Repurchase as set forth in Subsection 11(c) above, the Company
may complete the Proposed Repurchase and shall have no obligation to repurchase or redeem any
shares of Common Stock or Series A Preferred Stock from the Investor under this Section 11 in
connection with such Proposed Repurchase; provided, that the Proposed Repurchase shall be completed
on the terms and conditions set forth in the applicable Repurchase Notice no earlier than 30
Business Days after the date of the Repurchase Notice.

12. Restrictions on Transfer of Shares.

(a) No Transfer of Shares Prior to Lockup Release Date. Prior to the Lockup Release
Date, the Investor shall not directly or indirectly sell, transfer, pledge, encumber, assign or
otherwise dispose of (each, a “Transfer”) any shares of Series A Preferred Stock or any
Registrable Securities to any Person without the prior written consent of the Company (which
consent may be given or withheld, or made subject to such conditions as are determined by the
Company, in its sole discretion) other than (i) to its Affiliates (including commonly controlled or
managed investment funds) who execute a written joinder agreement in a form approved by the Company
pursuant to which such Affiliate agrees to be bound by Sections 4, 12, 14, 15, 16 and 17 of this
Agreement, (ii) pursuant to a tender or exchange offer recommended by the Board, or (iii) pursuant
to a Liquidation Event approved by the Board.

(b) Non-permitted Transfers Void. Any purported Transfer which is not in accordance
with the terms and conditions of the foregoing paragraphs of this Section 12 shall be, to the
fullest extent permitted by law, null and void ab initio and, in addition to other rights and
remedies at law and in equity, the Company shall be entitled to injunctive relief enjoining the
prohibited action.

13. Covenants Regarding Redemption Obligations.

(a) Use of Funds. From and after the Redemption Date until no shares of Series A
Preferred Stock remain outstanding, the Company shall preserve and use all Available Cash, if any,
exclusively for the redemption of all of the then outstanding shares of Series A Preferred Stock in
accordance with the terms and provisions set forth in Section 3 of the Series A Certificate of
Designation. If the Company fails to redeem all of the then outstanding shares of Series A
Preferred Stock on the Redemption Date in accordance with the terms of the Series A Certificate of
Designation, the Company shall use all Available Cash subsequently held by the Company or any of
its subsidiaries exclusively to redeem any remaining outstanding shares of Series A Preferred Stock
as soon thereafter as practicable.

(b) Financing Obligations. In furtherance of the Company’s obligations under Section
3 of the Series A Certificate of Designation, at the request of the holders of a majority of the
then outstanding shares of Series A Preferred Stock (the “Majority Holders”), the Company
shall:

(i) use its best efforts to raise through a debt or equity financing a sufficient amount of
cash to redeem all outstanding shares of Series A Preferred Stock in accordance with Section 3 of
the Series A Certificate of Designation;

(ii) engage one or more investment banks reasonably acceptable to the Majority Holders (each,
a “Financial Advisor”) to assist in such efforts to raise financing;

(iii) prepare, or assist the Financial Advisor with the preparation of, any marketing,
financial or other diligence materials reasonably deemed by the Majority Holders or the Financial
Advisor to be necessary or helpful in connection with such financing efforts; and

(iv) attend and participate in any reasonably required meetings, conference calls or
presentations regarding the Company and its business with potential sources of financing, and
provide the Majority Holders with an opportunity to attend and participate in such meetings,
conference calls or presentations, to the extent reasonably practicable.

(c) Exchange for Debt Security. If the Company does not raise sufficient cash to
redeem all then outstanding shares of Series A Preferred Stock within six months after the
Redemption Date, at the written request of the Majority Holders, the Company shall exchange all
such shares for a senior, unsecured note due and payable immediately, which note shall be senior to
all other indebtedness of the Company or any of its subsidiaries other than then-existing senior
debt and shall have an aggregate principal amount equal to the aggregate redemption amount of such
shares, bearing interest at then prevailing interest rates and other terms and conditions for
similar debt all of which shall be agreed upon by the Company and such Majority Holders (which
shall not be more favorable to the Company than the interest rate and other terms and conditions
that are the least favorable to the Company that the Company chose not to accept pursuant to its
efforts under clause (b)(i) above).

14. Standstill Restrictions. Until the earlier of (a) the time that the Investor’s
Ownership Percentage is less than five percent (5%) and (b) the third anniversary of the date
hereof, the Investor shall not, and shall cause its Affiliates (including commonly controlled or
managed investment funds) not to, without the prior consent of the Board, (i) directly or
indirectly acquire, agree to acquire, or offer to acquire, beneficial ownership of any equity or
debt securities of the Company, any warrant or option to purchase such securities, any security
convertible into any such securities, or any other right to acquire such securities representing in
the aggregate more than one percent (1%) of the total voting power of the Company’s outstanding
securities, in addition to the Series A Preferred Stock, Common Stock acquired upon conversion of
the Series A Preferred Stock, and any shares paid as dividends thereon, (ii) make, or in any way
participate or engage in, directly or indirectly, any “solicitation” of “proxies” to vote (as such
terms are used in the proxy rules of the Commission), or seek to advise or influence any person
with respect to the voting of, any voting securities of the Company (other than in connection with
the election of the Series A Director (as defined in the Series A Certificate of Designation)),
(iii) bring any action or otherwise act to contest the validity of the restrictions set forth in
this Section 14, or seek a release of such restrictions, or (iv) form, join or in any way
participate in a “group” (within the meaning of Section 13(d)(3) of the Exchange Act) with respect
to any voting securities of the Company except for any group comprised solely of the Investor and
its Affiliates; provided, however, that the foregoing shall not restrict the ability of any
directors appointed or elected to the Board pursuant to the terms of Section 8 of the Series A
Certificate of Designation from exercising his or her fiduciary duties.

The foregoing provisions of this Section 14 will terminate and will be of no further force or
effect if:

(i) the Company or any of its subsidiaries makes an assignment for the benefit of creditors or
commences any proceeding under any bankruptcy, reorganization, arrangement, insolvency,
readjustment of debt, dissolution or liquidation law of any jurisdiction;

(ii) any such petition is filed or any such proceeding is commenced against the Company or any
of its subsidiaries and either (A) the Company or such subsidiary by any act indicates its approval
thereof, consent thereto or acquiescence therein or (B) such petition, application or proceeding is
not dismissed within 30 days; or

(iii) a third party publicly announces or publicly makes an unsolicited offer to enter into a
business combination with, or acquire more than 10% of the equity securities or assets of, the
Company or of any subsidiary thereof.

15. Board of Directors Matters.

(a) Appointment of Investor Designee. From and after the date hereof until the
Director Cessation Date, the Investor shall have the right to nominate one individual for election
to the Board (such individual, the “Nominee”); provided, however, that, for
so long as the holders of the Series A Preferred Stock, voting exclusively and as a separate class,
have the right to elect the Series A Director (as defined in the Certificate of Designation)
pursuant to the terms of the Series A Preferred Stock set forth in the Certificate of Designation,
the Nominee shall be the Series A Director (the person serving from time to time as a director,
either as the Nominee or the Series A Director, the “Investor Director”). From and after
the date hereof until the Director Cessation Date, in connection with each election of directors in
which the class of directors which includes the Investor Director is to be elected, the Company
shall nominate such Nominee for election as a director as part of the slate that is included in the
proxy statement (or consent solicitation or similar document) of the Company relating to the
election of directors, and shall provide the highest level of support for the election of such
Nominee as it provides to any other individual standing for election as a director of the Company
as part of the Company’s slate of directors. Effective as of the date hereof, Jit Sinha has been
elected to the Board, to serve as the initial Investor Director. From and after the date hereof
until the Director Cessation Date, if the Investor Director shall cease to serve as a director for
any reason, the Investor shall have the right to appoint another Nominee to fill the vacancy
resulting therefrom. For the avoidance of doubt, it is understood that the failure of the
stockholders of the Company to elect any Nominee shall not affect the right of the Investor to
designate a Nominee for election in connection with any future election of directors of the
Company. Following the Director Cessation Date, within two (2) Business Days of receiving a
written request from the Company, the Holders shall use all reasonable efforts to cause the
Investor Director to resign from the Board.

(b) Rights of Investor Director; Company Indemnification Obligations. The Investor
Director, in his capacity as a member of the Board, shall be entitled to indemnification and the
advancement of expenses by the Company to the maximum extent permitted by applicable law and shall
be afforded the same rights and privileges as all other members of the Board, including, without
limitation, rights to indemnification, insurance, notice, information and the reimbursement of
expenses. The Company shall, prior to or concurrently with the appointment of the Investor
Director to the Board, enter into an indemnification agreement with the Investor Director in the
same form as the Company’s indemnification agreement with its other directors. The Company hereby
acknowledges that the Investor and certain of its Affiliates (collectively, the “Fund
Indemnitors,” each, a “Fund Indemnitor”) may be permitted or obligated to provide
indemnification, advancement of expenses and/or insurance to the Investor Director. The Company
and the Fund Indemnitors hereby agree (i) that as between the Company and the Fund Indemnitors, the
Company is the indemnitor of first resort (i.e., its indemnification and/or advancement obligations
to the Investor Director are primary and any right or obligation of the Fund Indemnitors to advance
expenses or to provide indemnification for the same expenses or liabilities incurred by the
Investor Director are secondary), regardless of whether the Fund Indemnitors are permitted or
obligated to advance expenses or provide indemnification for such expenses or liabilities and
regardless of any rights or claims the Investor Director may have against any Fund Indemnitor, (ii)
that the Company shall be required to advance the full amount of expenses actually and reasonably
incurred by the Investor Director and shall be liable for the full amount of all reasonable
expenses and judgments, penalties, fines and amounts paid in settlement by or on behalf of the
Investor Director, in each case as and to the extent legally permitted and as required by the
certificate of incorporation or bylaws of the Company or any indemnification agreement between the
Company and the Investor Director, including, without limitation the indemnification agreement
referenced above, without regard to any rights the Investor Director may have against the Fund
Indemnitors, and (iii) that with respect to the Company’s obligations to advance expenses and
indemnify the Investor Director by reason of the Investor Director’s service as a director of the
Company, the Company irrevocably waives, relinquishes and releases the Fund Indemnitors from any
and all claims for contribution, subrogation or any other recovery of any kind in respect thereof.
The Company further agrees that no indemnification or advancement made by the Fund Indemnitors to
or on behalf of the Investor Director with respect to any claim for which the Investor Director is
permitted to receive indemnification or advancement from the Company shall affect the foregoing,
and the Company shall reimburse the Fund Indemnitors for the full amount of any such
indemnification or advancement made by the Fund Indemnitors as permitted under applicable law and
as required pursuant to the certificate of incorporation or bylaws of the Company or any
indemnification agreement between the Company and the Investor Director. Nothing in this Section
15(b) is intended to limit any such Investor Director’s rights to indemnification, and the rights
set forth herein are in addition to any and all other rights to indemnification available to such
Investor Director under applicable law, the Company’s certificate of incorporation and bylaws,
contract or otherwise. The rights of each person who serves as the Investor Director and the Fund
Indemnitors set forth in this Agreement shall not be reduced, abridged or interfered with by any
agreement the Investor Director may enter into with the Company regarding indemnification or
advancement of expenses.

16. Termination. The registration rights granted under this Agreement shall terminate
on the later of (a) the date on which all Registrable Securities are eligible to be sold by the
Investor without any volume or manner of sale restrictions under the Securities Act pursuant to
Rule 144 thereunder (or any successor rule) and (b) the date on which the Investor beneficially
owns less than one percent (1%) of the then outstanding shares of Common Stock. The remaining
provisions of this Agreement shall terminate (a) upon the mutual written agreement of the Company
and the Investor or (b) at such time as the Investor no longer beneficially owns any Registrable
Securities; provided, that Section 15(b) shall survive notwithstanding any termination of this
Agreement.

17. Miscellaneous.

(a) Amendments and Waivers. The provisions of this Agreement, including the
provisions of this sentence, may not be amended, modified or supplemented, and waivers or consents
to departures from the provisions hereof may not be given, unless such amendment, modification,
supplement, waiver or consent is approved in writing by the Investor and the Company.

(b) Notices. Any notice provided for in this Agreement will be in writing and will be
deemed properly delivered if either personally delivered or sent by overnight courier or telecopier
or mailed certified or registered mail, return receipt requested, postage prepaid, to the recipient
at the address specified below:

(i) if to the Company, at:

Vocus, Inc.

12051 Indian Creek Court

Beltsville, MD 20705

Attention: Steve Vintz

Facsimile: (301) 459-6092

with copies to:

Greenberg Traurig, LLP

1750 Tysons Boulevard, Suite 1200

McLean, Virginia 22102

Attention: Richard J. Melnick

Facsimile: (703) 714-8310

Vocus, Inc.

12051 Indian Creek Court

Beltsville, MD 20705

Attention: Legal Department

Facsimile: (301) 459-2827

(ii) if to the Investor, at:

Prior to April 1, 2012:

JMI Equity Fund VI, L.P.

c/o JMI Management, Inc.

2 Hamill Road, Suite 272

Baltimore, MD 21210

Attention: Brad Woloson and Jit Sinha

Facsimile: (410) 951-0201

Effective from and after April 1, 2012;

100 International Drive

Suite 19100

Baltimore, MD 21202

Attention: Brad Woloson and Jit Sinha

Facsimile: (410) 951-0201

with copies (which shall not constitute notice) to:

Prior to April 1, 2012:

JMI Management, Inc.

2 Hamill Road, Suite 272

Baltimore, MD 21210

Attention: Charles T. Dieveney

Facsimile No: (410) 951-0201

Effective from and after April 1, 2012;

100 International Drive

Suite 19100

Baltimore, MD 21202

Attention: Brad Woloson and Jit Sinha

Facsimile: (410) 951-0201

and

Goodwin Procter LLP

53 State Street, Exchange Place

Boston, MA 02109-2802

Attn: Mark Burnett

Facsimile No: (617) 523-1231

and thereafter at such other address, notice of which is given in accordance with the provisions of
this Section 16(b). Any such notice shall be effective (A) if delivered personally or by telecopy,
when received, (B) if sent by overnight courier, when receipted for, and (C) if mailed, five (5)
days after being mailed as described above.

(c) Successors and Assigns. The rights of the Investor hereunder (other than the
rights under Section 11, which may not be assigned by the Investor to Persons other than its
Affiliates thereof) may be assigned (but only with all related obligations) by the Investor to any
permitted transferee of shares of Series A Preferred Stock or Registrable Securities; provided,
that such transferee agrees in writing to be bound by and subject to the terms and conditions of
this Agreement, as if it were the Investor for all purposes hereunder. The terms and conditions of
this Agreement inure to the benefit of and are binding upon the respective successors and permitted
assignees of the parties. Nothing in this Agreement, express or implied, is intended to confer
upon any party other than the parties hereto or their respective successors and permitted assignees
any rights, remedies, obligations or liabilities under or by reason of this Agreement, except as
expressly provided herein.

(d) Counterparts. This Agreement may be executed in two or more counterparts and by
the parties hereto in separate counterparts, each of which when so executed shall be deemed to be
an original and all of which taken together shall constitute one and the same instrument.

(e) Headings. The headings in this Agreement are for convenience of reference only
and shall not constitute a part of this Agreement, nor shall they affect their meaning,
construction or effect.

(f) Governing Law. The validity, performance, construction and effect of this
Agreement shall be governed by and construed in accordance with the internal laws of the State of
Delaware, without giving effect to principles of conflicts of law.

(g) Severability. In the event that any one or more of the provisions contained
herein, or the application thereof in any circumstance, is held invalid, illegal or unenforceable,
the validity, legality and enforceability of any such provision in every other respect and of the
remaining provisions contained herein shall not be affected or impaired thereby.

(h) Entire Agreement. This Agreement is intended by the parties as a final expression
of their agreement and intended to be a complete and exclusive statement of the agreement and
understanding of the parties hereto in respect of the subject matter contained herein. This
Agreement supersedes all prior agreements and understandings between the parties with respect to
such subject matter.

[Intentionally Left Blank; Signature Page Follows]

IN WITNESS WHEREOF, the parties have executed this Investor Rights Agreement as an
instrument under seal as of the date first written above.

	 	 	 
	COMPANY:

	 	

	VOCUS, INC.

	By:

	 	/s/ Steve Vintz
	
 
	 	 

	 	 	Name: Steve Vintz

Title: Executive Vice President and Chief

Financial Officer

	 	 	 
	INVESTOR:

	 	

	JMI EQUITY FUND VI, L.P.

	By:

Its:

By:

	 	JMI Associates VI, L.L.C.

General Partner

/s/ Jit Sinha
	
 
	 	 

	 	 	Name: Jit Sinha

Title: General PartnerEX-10.2

LOAN AGREEMENT

This Loan Agreement (the “Agreement”) dated as of February 27, 2012 is between Bank of
America, N.A. (the “Bank”) and Vocus, Inc., a Delaware corporation (the
“Borrower”).

1. DEFINITIONS

1.1. Capitalized terms used herein but not defined herein shall have the meanings as set forth on
Schedule 1.1.

2. REVOLVING FACILITY: LINE OF CREDIT AMOUNT AND TERMS

	2.1.	 	Line of Credit Amount.

	(a)	 	During the Availability Period, the Bank will provide a line of credit (the “Revolving
Facility”) to the Borrower. The amount of the line of credit (the “Revolving Facility
Commitment”) is Fifteen Million Dollars ($15,000,000).

	(b)	 	The Revolving Facility is a revolving line of credit. During the Availability Period, the
Borrower may repay principal amounts under the Revolving Facility in full or in part at any
time, and reborrow them.

	(c)	 	The Borrower agrees not to permit the principal balance outstanding under the Revolving
Facility to exceed the Revolving Facility Commitment. If the Borrower exceeds this limit, the
Borrower will immediately pay the excess to the Bank upon the Bank’s demand.

	(d)	 	For all purposes of this Agreement, in calculating the principal amount outstanding under the
Revolving Facility the calculation shall include the amount of any outstanding letters of
credit issued pursuant to Section 2.5, including amounts drawn on any letters of
credit and not yet reimbursed.

2.2. Availability Period. The Revolving Facility is available during the period (the
“Availability Period”) between the date of this Agreement and the earliest of (a) February
27, 2013, (b) upon the written request of the Borrower, the date the Revolving Facility Commitment
is terminated by the Borrower or (c) such earlier date as the availability may terminate as
provided in this Agreement (the “Revolving Facility Expiration Date”). The Borrower may
terminate the Revolving Facility at any time during the Availability Period by sending written
notice to the Bank at the address specified in this Agreement.

	2.3.	 	Repayment Terms.

	(a)	 	The Borrower will pay interest on the Revolving Facility in arrears on March 31, 2012, and
then on the last day of each month thereafter until payment in full of any principal
outstanding under the Revolving Facility.

	(b)	 	The Borrower will repay in full any principal, interest or other charges outstanding under
the Revolving Facility no later than the Revolving Facility Expiration Date.

2.4. Interest Rate. The interest rate applicable to the Revolving Facility is a rate per
year equal to the BBA LIBOR Daily Floating Rate plus 2.25%.

	2.5.	 	Letters of Credit.

	(a)	 	During the Availability Period, at the request of the Borrower, the Bank will issue standby
letters of credit with a maximum maturity of 12 months but not to extend more than 12 months
beyond the Revolving Facility Expiration Date. The standby letters of credit may include a
provision providing that the maturity date will be automatically extended each year for an
additional year unless the Bank gives written notice to the contrary; provided, however, that
each letter of credit must include a final maturity date which will not be subject to
automatic extension.

	(b)	 	The amount of the letters of credit outstanding at any one time (including the drawn and
unreimbursed amounts of the letters of credit) may not exceed the lesser of (i) $3,000,000 and
(ii) the Revolving Facility Commitment. All existing letters of credit, set forth on Schedule
2.5 hereto, shall be deemed to have been issued pursuant hereto, and from and after the date
hereof shall be subject to and governed by the terms and conditions hereof.

	(c)	 	The Borrower agrees:

	 	(i)	 	Any sum drawn under a letter of credit under the Revolving Facility will be
added to the principal amount outstanding under the Revolving Facility. The amount
will bear interest and be due on the same terms as advances under the Revolving
Facility.

	 	(ii)	 	If (A) there is an Event of Default under this Agreement or (B) any letter of
credit is outstanding on the Revolving Facility Expiration Date, the Borrower shall
immediately cash collateralize the outstanding letters of credit by pledging to and
depositing with the Bank cash or deposit account balances pursuant to documentation in
form and substance satisfactory to the Bank in an amount equal to the undrawn amount of
the outstanding letters of credit on such date.

	 	(iii)	 	Each letter of credit must be in form and content satisfactory to the Bank
and in favor of a beneficiary acceptable to the Bank.

	 	(iv)	 	If the Borrower requests a letter of credit to be issued, to sign the Bank’s
form Application and Agreement for Standby Letter of Credit.

	 	(v)	 	To pay any issuance and/or other fees that the Bank notifies the Borrower will
be charged for issuing and processing letters of credit for the Borrower, in accordance
with the Bank’s schedule of letter of credit fees.

	 	(vi)	 	To allow the Bank to automatically charge the Designated Account for applicable
fees, discounts, and other charges.

	 	(vii)	 	To pay the Bank a non-refundable letter of credit fee equal to 2.25% per annum
times the outstanding undrawn amount of each standby letter of credit, payable
quarterly in advance, calculated on the basis of the face amount outstanding on the day
the fee is calculated. If there is a default under this Agreement, at the Bank’s
option, the amount of the letter of credit fee shall be increased by 2.0% per annum.

3. FEES AND EXPENSES

	3.1.	 	Fees.

	(a)	 	Loan Fee. The Borrower agrees to pay a loan fee to the Bank in the amount of
Thirty-Seven Thousand Five Hundred Dollars ($37,500.00). This fee is due on the date of this
Agreement.

	(b)	 	Unused Commitment Fee. The Borrower agrees to pay a fee to the Bank on any
difference between the Revolving Facility Commitment and the amount of credit under the
Revolving Facility (including the amount of any letters of credit outstanding, including
amounts drawn on any letters of credit and not yet reimbursed) the Borrower actually uses,
determined by the daily amount of credit outstanding under the Revolving Facility during the
specified period. The fee will be calculated at 0.40% per year. This fee is due on March 31,
2012, and on the last day of each following month until the expiration of the Availability
Period.

	(c)	 	Late Fee. To the extent permitted by law, the Borrower agrees to pay a late fee in
an amount not to exceed four percent (4%) of any payment that is more than fifteen (15) days
late. The imposition and payment of a late fee shall not constitute a waiver of the Bank’s
rights with respect to the default.

3.2. Expenses. The Borrower agrees to repay the Bank, within ten (10) days after demand,
for expenses that include, but are not limited to, filing, recording and search fees and
documentation fees.

	3.3.	 	Reimbursement Costs.

	(a)	 	The Borrower agrees to reimburse the Bank for any reasonable and documented expenses the Bank
incurs in the due diligence, preparation, negotiation, closing and administration of this
Agreement and any agreement or instrument required by this Agreement. Expenses include, but
are not limited to, reasonable and documented outside attorneys’ fees.

	(b)	 	The Borrower agrees to reimburse the Bank for the cost of periodic field examinations of the
books, records and Collateral of the Borrower and its Subsidiaries, and appraisals of the
Collateral, at such intervals as the Bank may reasonably require. The actions described in
this paragraph may be performed by employees of the Bank or by independent appraisers.

4. DISBURSEMENTS, PAYMENTS AND COSTS

	4.1.	 	Disbursements and Payments.

	(a)	 	Each payment by the Borrower will be made in U.S. Dollars and immediately available funds,
without setoff or counterclaim. Payments will be made by debit to the Designated Account, if
direct debit is provided for in this Agreement or is otherwise authorized by the Borrower.
For payments not made by direct debit, payments will be made by mail to the address shown on
the Borrower’s statement, or by such other method as may be permitted by the Bank.

	(b)	 	The Bank may honor instructions for advances or repayments given by any one of the
individuals authorized to sign this Agreement on behalf of the Borrower or any other
individual designated in writing by any one of such authorized signers of the Borrower (each
an “Authorized Individual”).

	(c)	 	For any payment under this Agreement made by debit to the Designated Account, the Borrower
will maintain sufficient immediately available funds in the Designated Account to cover each
debit. If there are insufficient immediately available funds in the Designated Account on the
date the Bank enters any such debit authorized by this Agreement, the Bank may reverse the
debit.

	(d)	 	Each disbursement by the Bank and each payment by the Borrower will be evidenced by records
kept by the Bank. In addition, the Bank may, at its discretion, require the Borrower to sign
one or more promissory notes.

	(e)	 	Prior to the date each payment of principal and interest and any fees from the Borrower
becomes due (each a “Due Date”), the Bank will send to the Borrower a statement of the
amounts that will be due on that Due Date (the “Billed Amount”). The calculations in
the bill will be made on the assumption that no new extensions of credit or payments will be
made between the date of the billing statement and the Due Date, and that there will be no
changes in the applicable interest rate. If the Billed Amount differs from the actual amount
due on the Due Date (the “Accrued Amount”), the discrepancy will be treated as
follows:

	 	(i)	 	If the Billed Amount is less than the Accrued Amount, the Billed Amount for the
following Due Date will be increased by the amount of the discrepancy. The Borrower
will not be in default by reason of any such discrepancy.

	 	(ii)	 	If the Billed Amount is more than the Accrued Amount, the Billed Amount for the
following Due Date will be decreased by the amount of the discrepancy.

	 	(iii)	 	Regardless of any such discrepancy, interest will continue to accrue based on
the actual amount of principal outstanding without compounding. The Bank will not pay
the Borrower interest on any overpayment.

	4.2.	 	Borrower’s Instructions.

	(a)	 	The Bank may honor instructions for advances or repayments, and may honor requests for the
issuance of letters of credit, given, or purported to be given, by any one of the Authorized
Individuals. Such instructions may be given in writing or by telephone, telefax or Internet
and intranet websites designated by the Bank with respect to separate products or services
offered by the Bank. The Bank’s obligation to act on such instructions is subject to the
terms, conditions and procedures stated elsewhere in this Agreement.

	(b)	 	Except as specified elsewhere in this Agreement or as otherwise agreed between the Bank and
the Borrower, advances will be deposited in and repayments will be withdrawn from account
number 446022502878 owned by the Borrower or such other of the Borrower’s accounts with the
Bank as designated in writing by the Borrower (the “Designated Account”).

	(c)	 	The Borrower will indemnify and hold the Bank harmless from all liability, loss, and costs in
connection with any act resulting from instructions the Bank reasonably believes are made by
any Authorized Individual, whether such instructions are given in writing or by telephone,
telefax or electronic communications (including e-mail, Internet and intranet websites). This
paragraph will survive this Agreement’s termination, and will benefit the Bank and its
officers, employees, and agents.

	4.3.	 	Direct Debit.

	(a)	 	The Borrower agrees that on each Due Date the Bank will debit the Billed Amount from the
Designated Account.

	(b)	 	The Borrower may terminate this direct debit arrangement at any time by sending written
notice to the Bank at the address specified at the end of this Agreement.

4.4. Banking Days. Unless otherwise provided in this Agreement, a banking day is a day
other than a Saturday, Sunday or other day on which commercial banks are authorized to close, or
are in fact closed, in the state where the Bank’s lending office is located, and, if such day
relates to amounts bearing interest at an offshore rate (if any), means any such day on which
dealings in dollar deposits are conducted among banks in the offshore dollar interbank market. All
payments and disbursements which would be due on a day which is not a banking day will be due on
the next banking day. All payments received on a day which is not a banking day will be applied to
the credit on the next banking day.

4.5. Interest Calculation. Except as otherwise stated in this Agreement, all interest and
fees, if any, will be computed on the basis of a 360-day year and the actual number of days
elapsed. This results in more interest or a higher fee than if a 365-day year is used.
Installments of principal which are not paid when due under this Agreement shall continue to bear
interest until paid.

4.6. Default Rate. Upon the occurrence of any Event of Default under this Agreement or
after maturity or after judgment has been rendered on any obligation under this Agreement, all
amounts outstanding under this Agreement, including any unpaid interest, fees, or costs, will at
the option of the Bank bear interest at a rate which is 2.0 percentage points higher than the rate
of interest otherwise provided under this Agreement (the “Default Rate”). This may result
in compounding of interest. This will not constitute a waiver of any default.

4.7. Taxes. If any payments to the Bank under this Agreement are made from outside the
United States, the Borrower will not deduct any foreign taxes from any payments it makes to the
Bank. If any such taxes are imposed on any payments made by the Borrower (including payments under
this paragraph), the Borrower will pay the taxes and will also pay to the Bank, at the time
interest is paid, any additional amount which the Bank specifies as necessary to preserve the
after-tax yield the Bank would have received if such taxes had not been imposed. The Borrower will
confirm that it has paid the taxes by giving the Bank official tax receipts (or notarized copies)
within thirty (30) days after the due date.

4.8. Additional Costs. The Borrower will pay the Bank, on demand, for the Bank’s costs or
losses arising from any Change in Law which are allocated to this Agreement or any credit
outstanding under this Agreement. The allocation will be made as determined by the Bank, using any
reasonable method. The costs include, without limitation, the following:

	(a)	 	any reserve or deposit requirements (excluding any reserve requirement already reflected in
the calculation of the interest rate in this Agreement); and

	(b)	 	any capital requirements relating to the Bank’s assets and commitments for credit.

5. CONDITIONS

5.1. Conditions to Closing. This Agreement shall be effective upon satisfaction of the
following conditions precedent in each case in form and substance acceptable to the Bank:

	(a)	 	Loan Documents. Receipt by the Bank of executed counterparts of this Agreement, the
Guaranty, the Security Agreement and the Pledge Agreement each properly executed by the Loan
Parties party thereto.

	(b)	 	Opinions of Counsel. Receipt by the Bank of an opinion of legal counsel to the Loan
Parties.

	(c)	 	Organization Documents, Resolutions, Etc. Receipt by the Bank of the following:

	 	(i)	 	copies of the organization documents of each Loan Party certified to be true
and complete as of a recent date by the appropriate governmental authority of the state
of its incorporation or organization, where applicable, and certified by a secretary or
assistant secretary of such Loan Party to be true and correct as of the date hereof;

	 	(ii)	 	such certificates of resolutions or other action, incumbency certificates
and/or other certificates of each Loan Party as the Bank may require evidencing the
identity, authority and capacity of each officer of such Loan Party that executes any
of the Loan Documents; and

	 	(iii)	 	such documents and certifications as the Bank may require to evidence that
each Loan Party is duly organized or formed, and is validly existing, in good standing
and qualified to engage in business in its state of organization or formation and the
state of its principal place of business.

	(d)	 	Personal Property Collateral. Receipt by the Bank of the following:

	 	(i)	 	searches of Uniform Commercial Code (“UCC”) filings in the jurisdiction
of formation of each Loan Party and each other jurisdiction deemed appropriate by the
Bank;

	 	(ii)	 	UCC financing statements for each appropriate jurisdiction as is necessary, in
the Bank’s discretion, to perfect the Bank’s security interest in the personal property
Collateral;

	 	(iii)	 	all certificates evidencing any certificated Equity Interests pledged to the
Bank pursuant to the Pledge Agreement, together with duly executed in blank, undated
stock powers attached thereto (unless, with respect to the pledged Equity Interests of
any Foreign Subsidiary, such stock powers are deemed unnecessary by the Bank in its
discretion under the law of the jurisdiction of organization of such Person);

	 	(iv)	 	searches of ownership of, and Liens on, United States registered intellectual
property of each Loan Party in the appropriate governmental offices; and

	 	(v)	 	duly executed notices of grant of security interest in form and substance
reasonably acceptable to the Bank, as are necessary, in the Bank’s discretion, to
perfect the Bank’s security interest in the United States registered intellectual
property of the Loan Parties.

	(e)	 	Evidence of Insurance. Receipt by the Bank of copies of insurance policies or
certificates of insurance of the Loan Parties evidencing liability and casualty insurance
meeting the requirements set forth in the Loan Documents, including, but not limited to,
naming the Bank as loss payee (in the case of casualty insurance) and additional insured (in
the case of liability insurance).

	(f)	 	Refinance of Existing Indebtedness. The Borrower and its Subsidiaries shall have
repaid all outstanding indebtedness (other than indebtedness permitted under Section
8.3 (the “Existing Indebtedness”) and terminated all commitments to extend credit
with respect to the Existing Indebtedness, and all Liens securing the Existing Indebtedness
shall have been released.

	(g)	 	Payment of Fees and Expenses. Payment of all fees (including without limitation the
loan fee described in Section 3.1(a)) and other amounts due and owing to the Bank
(including without limitation payment of all accrued and unpaid reasonable and documented
expenses incurred by the Bank as required by the paragraph entitled “Reimbursement Costs”).
Unless waived by the Bank, payment of all fees, charges and disbursements of counsel
(including any local counsel) to the Bank (directly to such counsel if requested by the Bank)
to the extent invoiced prior to or on the date hereof, plus such additional amounts of such
reasonable and documented fees, charges and disbursements incurred or to be incurred by it
through the closing proceedings (provided that such estimate shall not thereafter preclude a
final settling of accounts between the Borrower and the Bank).

5.2. Conditions to Each Extension of Credit. The obligation of the Bank to make any
extension of credit under this Agreement is subject to the following conditions precedent:

	(a)	 	Representations and Warranties. The representations and warranties of the Loan
Parties contained in the Loan Documents, or which are contained in any document furnished at
any time under or in connection therewith, shall be true and correct in all material respects
on and as of the date of the requested extension of credit.

	(b)	 	No Default or Event of Default. No Event of Default under this Agreement, or any
event which, with notice or lapse of time or both, would constitute an Event of Default under
this Agreement, shall exist or would result from the making of such credit extension or from
the application of the proceeds thereof.

6. REPRESENTATIONS AND WARRANTIES

When the Borrower signs this Agreement, and until the Bank is repaid in full, the Borrower makes
the following representations and warranties. Each request for an extension of credit constitutes
a renewal of these representations and warranties as of the date of the request:

6.1. Existence, Qualification and Power. Each of the Borrower and its Subsidiaries (a) is
duly organized, validly existing and in good standing under the laws of the jurisdiction of its
organization, (b) has all requisite power and authority and all requisite governmental licenses,
authorizations, consents and approvals to own or lease its assets and carry on its business, except
where the failure to be so licensed, authorized or approved could not reasonably be expected to
have a Material Adverse Effect, (c) has all requisite power and authority and all requisite
governmental licenses, authorizations, consents and approvals to execute, deliver and perform its
obligations under the Loan Documents to which it is a party, and (d) is duly qualified and is
licensed and, as applicable, in good standing under the laws of each jurisdiction where its
ownership, lease or operation of properties or the conduct of its business requires such
qualification or license, except where the failure to be so qualified and licensed could not
reasonably be expected to have a Material Adverse Effect.

6.2. Authorization; No Contravention. The execution, delivery and performance by each Loan
Party of each Loan Document to which such Loan Party is a party have been duly authorized by all
necessary corporate or other organizational action, and do not (a) contravene the terms of any Loan
Party’s organization documents; (b) conflict with or result in any breach or contravention of, or
the creation of any Lien under, or require any payment to be made under (i) any material
contractual obligation to which such Loan Party is a party or affecting such Loan Party or its
property; or (ii) any order, injunction, writ or decree of any governmental authority or any
arbitral award to which any Loan Party or its property is subject; or (c) violate any applicable
law, rule or regulation.

6.3. Governmental Authorization; Other Consents. No approval, consent, exemption,
authorization, or other action by, or notice to, or filing with, any governmental authority or any
other Person is necessary or required in connection with the execution, delivery or performance by,
or enforcement against, any Loan Party of any Loan Document other than (i) those that have already
been obtained and are in full force and effect and (ii) filings to perfect the Liens created by the
Loan Documents.

6.4. Binding Effect. Each Loan Document has been duly executed and delivered by each Loan
Party that is party thereto. Each Loan Document constitutes a legal, valid and binding obligation
of each Loan Party that is party thereto, enforceable against such Loan Party in accordance with
its terms, subject to applicable bankruptcy, insolvency, reorganization, moratorium or other laws
affecting creditors’ rights generally and subject to general principles of equity, regardless of
whether considered in a proceeding in equity or at law.

6.5. Litigation. There are no actions, suits, proceedings, claims or disputes pending or,
to the knowledge of the Borrower, threatened, at law, in equity, in arbitration or before any
governmental authority, by or against the Borrower or any Subsidiary or against any of the property
of the Borrower or any Subsidiary that (a) purport to affect or pertain to this Agreement or any
other Loan Document, or any of the transactions contemplated hereby or (b) could reasonably be
expected to have a Material Adverse Effect.

	6.6.	 	Ownership of Property; Liens; Permits; Etc..

	(a)	 	The Borrower and each Subsidiary has good record and marketable title in fee simple to, or
valid leasehold interests in, all real property necessary or used in the ordinary conduct of
its business. The property of the Borrower and its Subsidiaries are not subject to any Liens
other than Liens permitted by Section 8.4.

	(b)	 	The Borrower and each Subsidiary possesses all permits, memberships, franchises, contracts
and licenses required to conduct its business as presently conducted, except for such permits,
memberships, franchises, contracts and licenses the absence of which could not reasonably be
expected to have a Material Adverse Effect.

6.7. Tax Matters. The Borrower and each Subsidiary has filed all federal, state and other
material tax returns and reports required to be filed, and have paid all federal, state and other
material taxes, assessments, fees and other governmental charges levied or imposed upon them or
their properties, income or assets otherwise due and payable, except those which are being
contested in good faith by appropriate proceedings diligently conducted and for which adequate
reserves have been provided in accordance with generally accepted account principles. There is no
proposed tax assessment against the Borrower or any Subsidiary that would, if made, have a Material
Adverse Effect. Neither the Borrower nor any Subsidiary is party to any tax sharing agreement.

	6.8.	 	Margin Regulations; Investment Company Act.

	(a)	 	Neither the Borrower nor any Subsidiary is engaged and will not engage, principally or as one
of its important activities, in the business of purchasing or carrying margin stock (within
the meaning of Regulation U issued by the Board of Governors of the Federal Reserve System),
or extending credit for the purpose of purchasing or carrying margin stock.

	(b)	 	Neither the Borrower, any Subsidiary, nor any Person controlling the Borrower, is or is
required to be registered as an “investment company” under the Investment Company Act of 1940.

	6.9.	 	Financial Information; No Material Adverse Effect.

	(a)	 	All financial statements previously delivered to the Bank and when delivered the financial
statements delivered pursuant to Section 7.2(a) and Section 7.2(b) have been
prepared in accordance with generally accepted accounting principles and present fairly the
consolidated and consolidating financial condition, results of operations and cash flows of
the Borrower and its Subsidiaries as of the dates thereof and for the periods covered thereby.

	(b)	 	From December 31, 2010 to and including the date hereof, there has been no Disposition or
Recovery Event of any material part of the business or property of the Borrower or any
Subsidiary, taken as a whole, and no purchase or other acquisition by any of them of any
business or property material in relation to the consolidated financial condition of the
Borrower and its Subsidiaries, taken as a whole, in each case, which is not reflected in the
foregoing financial statements or in the notes thereto.

	(c)	 	No report, financial statement, certificate or other information furnished in writing by or
on behalf of the Borrower or any Subsidiary to the Bank in connection with the transactions
contemplated hereby and the negotiation of this Agreement or delivered hereunder or under any
other Loan Document (in each case, as modified or supplemented by other information so
furnished) contains any material misstatement of fact or omits to state any material fact
necessary to make the statements therein, in the light of the circumstances under which they
were made, not misleading; provided that, with respect to projected financial
information, the Borrower represents only that such information was prepared in good faith
based upon assumptions believed to be reasonable at the time.

	(d)	 	Since December 31, 2010, there has been no event or circumstance that has had or could
reasonably be expected to have a Material Adverse Effect.

6.10. No Default. No Event of Default under this Agreement, or any event which, with
notice or lapse of time or both, would constitute an Event of Default under this Agreement, has
occurred and is continuing.

6.11. Insurance. The Borrower and each Subsidiary has obtained, and maintains in effect,
the insurance coverage required by Section 7.7.

	6.12.	 	ERISA Plans.

	(a)	 	Each Plan (other than a multiemployer plan) is in compliance in all material respects with
the applicable provisions of ERISA, the Code and other federal or state law. Each Plan has
received a favorable determination letter from the United States Internal Revenue Service and
to the best knowledge of the Borrower, nothing has occurred which would cause the loss of such
qualification. The Borrower and each Subsidiary has fulfilled its obligations, if any, under
the minimum funding standards of ERISA and the Code with respect to each Plan, and has not
incurred any liability with respect to any Plan under Title IV of ERISA.

	(b)	 	There are no claims, lawsuits or actions (including by any governmental authority), and there
has been no prohibited transaction or violation of the fiduciary responsibility rules, with
respect to any Plan which has resulted or could reasonably be expected to result in a Material
Adverse Effect.

	(c)	 	With respect to any Plan subject to Title IV of ERISA:

	 	(i)	 	No reportable event has occurred under Section 4043(c) of ERISA for which the
PBGC requires 30-day notice.

	 	(ii)	 	No action by the Borrower, any Subsidiary or any ERISA Affiliate to terminate
or withdraw from any Plan has been taken and no notice of intent to terminate a Plan
has been filed under Section 4041 of ERISA.

No termination proceeding has been commenced with respect to a Plan under Section 4042 of ERISA,
and no event has occurred or condition exists which might constitute grounds for the commencement
of such a proceeding

6.13. Subsidiaries. Set forth on Schedule 6.13 is a complete and accurate list as
of the date hereof of each Subsidiary, together with jurisdiction of organization and percentage of
outstanding shares of each class owned (directly or indirectly) by the Borrower. The outstanding
Equity Interests of each Subsidiary are validly issued, fully paid and non-assessable.

6.14. Compliance with Laws. The Borrower and each Subsidiary is in compliance with the
requirements of all laws and all orders, writs, injunctions and decrees applicable to it or to its
properties, except in such instances in which (a) such requirement of law or order, writ,
injunction or decree is being contested in good faith by appropriate proceedings diligently
conducted or (b) the failure to comply therewith could not reasonably be expected to have a
Material Adverse Effect.

6.15. Intellectual Property; Licenses, Etc. The Borrower and each Subsidiary owns, or
possesses the legal right to use, all of the trademarks, service marks, trade names, copyrights,
patents, patent rights, franchises, licenses and other intellectual property rights (collectively,
“IP Rights”) that are reasonably necessary for the operation of their respective
businesses. Set forth on Schedule 6.15 is a list of all IP Rights registered or pending
registration with the United States Copyright Office or the United States Patent and Trademark
Office and owned by each Loan Party as of the date hereof.

6.16. Solvency. After giving effect to any extension of credit under this Agreement, the
Loan Parties are Solvent on a consolidated basis.

6.17. Business Locations; Taxpayer Identification Number. Set forth on Schedule
6.17(a) is a list of all real property located in the United States that is owned or leased by
any Loan Party as of the date hereof. Set forth on Schedule 6.17(b) is the chief executive
office, U.S. tax payer identification number and organizational identification number of each Loan
Party as of the date hereof. The exact legal name and state of organization of each Loan Party is
as set forth on the signature pages hereto. Except as set forth on Schedule 6.17(c), no
Loan Party has during the five years preceding the date hereof (i) changed its legal name, (ii)
changed its state of formation, or (iii) been party to a merger, consolidation or other change in
structure.

6.18. OFAC. No Loan Party nor, to the knowledge of the Borrower, any Related Party, (a) is
currently the subject of any Sanctions, (b) is located, organized or residing in any Designated
Jurisdiction or (c) is or has been (within the previous five (5) years) engaged in any transaction
with any Person who is now or was then the subject of Sanctions or who is located, organized or
residing in any Designated Jurisdiction. No extension of credit under this Agreement, nor the
proceeds from any extension of credit under this Agreement, has been used, directly or indirectly,
to lend, contribute, provide or has otherwise made available to fund any activity or business in
any Designated Jurisdiction or to fund any activity or business of any Person located, organized or
residing in any Designated Jurisdiction or who is the subject of any Sanctions, or in any other
manner that will result in any violation by any Person (including the Bank) of Sanctions.

7. AFFIRMATIVE COVENANTS

The Borrower agrees to, and agrees to cause its Subsidiaries to, so long as credit is
available under this Agreement and until the Bank is repaid in full:

7.1. Use of Proceeds. Use the proceeds of the Revolving Facility for working capital and
other general corporate needs in the ordinary course of business and to issue letters of credit.

7.2. Financial Information. Provide the following financial information and statements in
form and content acceptable to the Bank, and such additional information as requested by the Bank
from time to time. The Bank reserves the right, upon written notice to the Borrower, to require
the Borrower to deliver financial information and statements to the Bank more frequently than
otherwise provided below.

	(a)	 	Within ninety (90) days after each fiscal year end of the Borrower (or, if earlier, 15 days
after the date required to be filed with the SEC (after giving effect to any extension
permitted by the SEC and used by the Borrower)), commencing with the fiscal year of the
Borrower ending December 31, 2011, the annual financial statements of the Borrower and its
Subsidiaries, certified and dated by an authorized financial officer of the Borrower. These
financial statements must be audited (with an opinion satisfactory to the Bank) by a Certified
Public Accountant acceptable to the Bank. The statements shall be prepared on a consolidated
basis.

	(b)	 	Within forty-five (45) days after each fiscal quarter end of the Borrower (including the
last fiscal quarter in each fiscal year) (or, if earlier, 5 days after the date required to be
filed with the SEC (after giving effect to any extension permitted by the SEC and used by the
Borrower)), commencing with the fiscal quarter of the Borrower ending March 31, 2012,
quarterly financial statements of the Borrower and its Subsidiaries, certified and dated by an
authorized financial officer of the Borrower. These financial statements may be
company-prepared. The statements shall be prepared on a consolidated basis.

	(c)	 	Promptly, upon sending or receipt, copies of any management letters and correspondence
relating to management letters, sent or received by the Borrower to or from the Borrower’s
auditor.

	(d)	 	Concurrently with the delivery of the financial statements in (a) and (b) above, a compliance
certificate of the Borrower, signed by an authorized financial officer and setting forth
whether there existed as of the date of such financial statements and whether there exists as
of the date of the certificate, any default under this Agreement applicable to the party
submitting the information and, if any such default exists, specifying the nature thereof and
the action the party is taking and proposes to take with respect thereto.

	(e)	 	Promptly after the same are available, copies of each annual report, proxy or financial
statement or other report or communication sent to the equityholders of the Borrower or any
Subsidiary, and copies of all annual, regular, periodic and special reports and registration
statements which the Borrower or any Subsidiary may file or be required to file with the SEC
under Section 13 or 15(d) of the Securities Exchange Act of 1934, and not otherwise required
to be delivered to the Bank pursuant hereto.

	(f)	 	Promptly upon the Bank’s request, such other books, records, statements, lists of property
and accounts, budgets, forecasts or reports as to the Borrower and its Subsidiaries as the
Bank may reasonably request.

As to any information contained in materials furnished pursuant to Section 7.2(f), the
Borrower shall not be separately required to furnish such information under clause 7.2(a)
or 7.2(b) above, but the foregoing shall not be in derogation of the obligation of the
Borrower to furnish the information and materials described in clauses 7.2(a) and
7.2(b) above at the times specified therein.

7.3. Bank as Principal Depository. Maintain the Bank or one of its Affiliates as its
principal depository bank, including for the maintenance of business, cash management, operating
and administrative deposit accounts.

7.4. Additional Subsidiaries. Within thirty (30) days after the acquisition or formation
of any Domestic Subsidiary, cause such Domestic Subsidiary to become a Guarantor by executing and
delivering to the Bank such documents as the Bank may request for such purpose and, upon the
request of the Bank, deliver to the Bank such organization documents, resolutions and opinions of
counsel, all in form, content and scope satisfactory to the Bank.

7.5. Pledged Assets.

(a) Equity Interests. Cause (i) 100% of the issued and outstanding Equity Interests
of each Domestic Subsidiary and (ii) 65% (or such greater percentage that, due to a change in law
after the date hereof, (A) could not reasonably be expected to cause the undistributed earnings of
such Foreign Subsidiary as determined for United States federal income tax purposes to be treated
as a deemed dividend to such Foreign Subsidiary’s United States parent and (B) could not reasonably
be expected to cause any material adverse tax consequences) of the issued and outstanding Equity
Interests entitled to vote (within the meaning of Treas. Reg. Section 1.956 2(c)(2)) and 100% of
the issued and outstanding Equity Interests not entitled to vote (within the meaning of Treas. Reg.
Section 1.956 2(c)(2)) in each Foreign Subsidiary directly owned by any Loan Party to be subject at
all times to a first priority, perfected Lien in favor of the Bank to secure the Secured
Obligations pursuant to the Loan Documents (subject to Liens permitted under Section 8.4),
and, in connection with the foregoing, deliver to the Bank such other documentation as the Bank may
request including, any filings and deliveries to perfect such Liens, organization documents,
resolutions and favorable opinions of counsel all in form, content and scope reasonably
satisfactory to the Bank.

(b) Other Property. Cause all owned and leased real and personal property of each
Loan Party (other than Excluded Property) to be subject at all times to first priority and
perfected Liens in favor of the Bank to secure the Secured Obligations pursuant to such security
documents as may be requested by the Bank, subject in any case to Liens permitted under Section
8.4, and to deliver such other documentation as the Bank may request in connection with the
foregoing (including, without limitation, favorable opinions of counsel) all in form, content and
scope reasonably satisfactory to the Bank.

	7.6.	 	Notices to Bank. Promptly notify the Bank in writing of:

	(a)	 	Any substantial dispute between any governmental authority and the Borrower or any
Subsidiary.

	(b)	 	Any Event of Default under this Agreement, or any event which, with notice or lapse of time
or both, would constitute an Event of Default.

	(c)	 	The occurrence of any event or circumstance that has had or could reasonably be expected to
have a Material Adverse Effect.

	(d)	 	(i) The occurrence of any reportable event under Section 4043(c) of ERISA for which the PBGC
requires 30 day notice, (ii) any action by the Borrower, any Subsidiary or any ERISA Affiliate
to terminate or withdraw from a Plan or the filing of any notice of intent to terminate under
Section 4041 of ERISA and (iii) the commencement of any proceeding with respect to a Plan
under Section 4042 of ERISA.

	(e)	 	Any material change in accounting policies or financial reporting practices by the Borrower
or any Subsidiary.

	7.7.	 	Insurance.

	(a)	 	General Business Insurance. Maintain insurance satisfactory to the Bank as to
amount, nature and carrier covering property damage (including loss of use and occupancy) to
any of its properties, business interruption insurance, public liability insurance including
coverage for contractual liability, product liability and workers’ compensation, and any other
insurance which is usual for its business. Each policy shall provide for at least thirty (30)
days prior notice to the Bank of any cancellation thereof.

	(b)	 	Insurance Covering Collateral. Maintain all risk property damage insurance policies
(including without limitation windstorm coverage, and hurricane coverage as applicable)
covering the tangible property comprising the Collateral. Each insurance policy must be for
the full replacement cost of the Collateral and include a replacement cost endorsement. The
insurance must be issued by an insurance company acceptable to the Bank and must include a
lender’s loss payable endorsement in favor of the Bank in a form acceptable to the Bank.

	(c)	 	Flood Insurance. If any improved real property Collateral is located in a designated
flood hazard area, or becomes located in a designated flood hazard area after the date of this
Agreement as a result of any re-mapping of flood insurance maps by the Federal Emergency
Management Agency, maintain flood insurance on the real property and on any tangible personal
property Collateral located on the real property.

	(d)	 	Evidence of Insurance. Upon the request of the Bank, deliver to the Bank a copy of
each insurance policy, or, if permitted by the Bank, a certificate of insurance listing all
insurance in force.

7.8. Compliance with Laws. Comply with the laws (including any fictitious or trade name
statute), regulations, and orders of any government body with authority over its business. The
Bank shall have no obligation to make any advance to the Borrower except in compliance with all
applicable laws and regulations and the Loan Parties shall fully cooperate with the Bank in
complying with all such applicable laws and regulations.

	7.9.	 	Books and Records. Maintain adequate books and records.

7.10. Maintenance of Assets; Preservation of Existence, Etc.

	(a)	 	Make any repairs, renewals, or replacements to keep its properties in good working condition
and to preserve or renew all of its intellectual property rights, the non-preservation or
non-renewal of which could reasonably be expected to have a Material Adverse Effect

	(b)	 	Preserve, renew and maintain in full force and effect its legal existence under the laws of
the jurisdiction of its organization.

	(c)	 	Preserve, renew and maintain in full force and effect its good standing under the laws of the
jurisdiction of its organization.

	(d)	 	Take all reasonable action to maintain all rights, privileges, permits, licenses and
franchises necessary or desirable in the normal conduct of its business, except to the extent
that the failure to do so could not reasonably be expected to have a Material Adverse Effect.

7.11. Audits. Allow the Bank and the Bank’s agents to inspect its properties and examine,
audit, and make copies of books and records at any reasonable time. If any of its properties,
books or records are in the possession of a third party, the Borrower authorizes (and shall cause
its Subsidiaries to authorize) that third party to permit the Bank or its agents to have access to
perform inspections or audits and to respond to the Bank’s requests for information concerning such
properties, books and records.

7.12. Payment of Taxes. Pay and discharge as the same shall become due and payable all tax
liabilities, assessments and governmental charges or levies upon it or its properties or assets,
unless the same are being contested in good faith by appropriate proceedings diligently conducted
and reserves in accordance with generally accepted accounting principles are being maintained by
the Borrower or such Subsidiary.

7.13. Perfection of Liens. Help the Bank perfect and protect its security interests and
liens, and reimburse it for related reasonable costs it incurs to protect its security interests
and liens.

7.14. Cooperation. Take any reasonable action requested by the Bank to carry out the
intent of this Agreement.

7.15. Landlord Lien Waiver. Use commercially reasonable efforts to obtain landlord waivers
in form and substance reasonably satisfactory to the Bank on each real property leased by any Loan
Party if such leased real property is a Loan Party’s headquarters location.

7.16. Post-Closing. By no later than the date thirty (30) days after the date of this
Agreement the Borrower shall deliver to the Bank evidence that a UCC-3 termination statement has
been filed for each UCC-1 financing statement identified below:

	(a)	 	UCC-1 financing statement with file number 73001053 filed on 08/07/07 naming iContact
Corporation as debtor and Silicon Valley Bank as secured party;

	(b)	 	UCC-1 financing statement with file number 835063083 filed on 10/16/08 naming iContact
Corporation as debtor and North Atlantic CBIC IV, L.P. as secured party;

	(c)	 	UCC-1 financing statement with file number 01383110 filed on 4/21/10 naming iContact
Corporation as debtor and Eplus Technology Inc. as secured party; and

	(d)	 	UCC-1 financing statement with file number 02176836 filed on 6/22/10 naming iContact
Corporation as debtor and Boston Financial & Equity Corp. as secured party.

8. NEGATIVE COVENANTS

The Borrower agrees to, and agrees to cause its Subsidiaries to, so long as credit is available
under this Agreement and until the Bank is repaid in full:

8.1. Use of Proceeds. Not use the proceeds of the credit extended under this Agreement
directly or indirectly to purchase or carry any “margin stock” as that term is defined in
Regulation U of the Board of Governors of the Federal Reserve System, or to extend credit to or
invest in other parties for the purpose of purchasing or carrying any such “margin stock,” or to
reduce or retire any indebtedness incurred for such purpose.

8.2. Dividends and Distributions. Not declare or pay any dividends, redemptions of stock
or membership interests, distributions and withdrawals (as applicable) to its owners, except (a)
dividends payable in capital stock; (b) dividends paid by a Subsidiary to the Borrower or a Wholly
Owned Subsidiary of the Borrower; or (c) the Borrower may repurchase Equity Interests of the
Borrower; provided that (i) no Event of Default under this Agreement, or any event which,
with notice or lapse of time or both, would constitute an Event of Default under this Agreement,
shall have occurred and be continuing or would result from such repurchase, (ii) the aggregate
amount of Equity Interests repurchased after the date of this Agreement shall not exceed
$10,000,000 in any fiscal year of the Borrower and (iii) the Loan Parties shall have availability
existing under the Revolving Facility of at least $7,500,000 in the aggregate after giving effect
to such transaction.

8.3. Other Debts. Not have outstanding or incur any direct or contingent liabilities or
capital lease obligations (other than those to the Bank or to any Affiliate of the Bank), become
liable for the liabilities of others or issue or have outstanding any Equity Interests that require
any cash payment (whether dividends, scheduled redemptions, mandatory redemptions or otherwise)
prior to the date that is 91 days after the Revolving Facility Expiration Date, without the Bank’s
written consent. This does not prohibit:

	(a)	 	acquiring goods, supplies, or merchandise on normal trade credit;

	(b)	 	endorsing negotiable instruments received in the usual course of business;

	(c)	 	obtaining surety bonds in the ordinary course of business;

	(d)	 	liabilities, lines of credit and leases in existence on the date of this Agreement and set
forth on Schedule 8.3, and any renewals or extension of such liabilities or lines of
credit provided the principal amount is not increased;

	(e)	 	indebtedness between Loan Parties;

	(f)	 	additional debts and capital lease obligations for the acquisition of fixed assets not to
exceed $3,000,000 outstanding at any one time; and

	(g)	 	obligations (contingent or otherwise) existing or arising under any Swap Contract,
provided that (i) such obligations are (or were) entered into by such Person in the
ordinary course of business for the purpose of directly mitigating risks associated with
liabilities, commitments, investments, assets, or property held or reasonably anticipated by
such Person, or changes in the value of securities issued by such Person, and not for purposes
of speculation or taking a “market view;” and (ii) such Swap Contract does not contain any
provision exonerating the non defaulting party from its obligation to make payments on
outstanding transactions to the defaulting party;

	(h)	 	indebtedness consisting of a letter of credit issued by Silicon Valley Bank in an aggregate
amount not to exceed $112,000; provided such letter of credit is not extended or
renewed;

	(i)	 	indebtedness evidenced by that certain Promissory Note dated February 24, 2012 by Vocus, Inc.
in favor of certain of selling shareholders in connection with the I-Contact Merger in the
original principal amount of Six Hundred Seventy Thousand Ninety One Dollars ($670,091.00);
and

	(j)	 	unsecured indebtedness in an amount not to exceed $5,000,000 outstanding any one time.

8.4. Other Liens. Not create, assume, or allow any security interest or lien (including
judicial liens) on property it now or later owns, except:

	(a)	 	Liens and security interests in favor of the Bank or any Affiliate of the Bank;

	(b)	 	Liens for taxes not yet due;

	(c)	 	Liens outstanding on the date of this Agreement and set forth on Schedule 8.4 and any
replacement, extension or renewal upon or in the same property therefore subject thereto, upon
the replacement, extension or renewal of the debt secured thereby;

	(d)	 	additional purchase money security interests in assets acquired after the date of this
Agreement, if the total principal amount of debts secured by such liens does not exceed (i)
the fair market value of such asset and (ii) the amount set forth in Section 8.3(f);

	(e)	 	any easements, rights of way and other encumbrances on title to real property that do not
render title to the real property encumbered thereby unmarketable or materially adversely
affect the use of such real property;

	(f)	 	Liens securing indebtedness permitted under Section 8.3(h); provided that such Liens
do not at any time encumber any property other than cash in the amount of such indebtedness;
and

	(g)	 	any Lien to secure obligations under worker’s compensation laws or similar legislation or to
secured public or statutory obligations..

8.5. Investments. Not have any existing, or make any new, investments (including any loan)
in any individual or entity, or make any capital contributions or other transfers of assets to any
individual or entity, except for:

	(a)	 	investments in existence on the date of this Agreement and set forth on Schedule 8.5;

	(b)	 	investments in Loan Parties;

	(c)	 	investments by any Subsidiary that is not a Loan Party in any other Subsidiary that is not a
Loan Party;

	(d)	 	investments by any Loan Party in any Subsidiary that is not a Loan Party in an aggregate
amount not to exceed $4,000,000 at any time outstanding (other than transferring pricing in
the ordinary course of business);

	(e)	 	extensions of credit in the nature of account receivable or notes receivable arising from the
sale or lease of goods or services in the ordinary course of business to non-affiliated
entities;

	(f)	 	Permitted Acquisition; and

	(g)	 	investments in any of the following:

	 	(i)	 	certificates of deposit;

	 	(ii)	 	U.S. treasury bills and other obligations of the federal government;

	 	(iii)	 	readily marketable securities (including commercial paper, but excluding
restricted stock and stock subject to the provisions of Rule 144 of the Securities and
Exchange Commission).

	8.6.	 	Maintenance of Assets.

	(a)	 	Not make any Disposition except Dispositions of property with an aggregate book value not to
exceed $2,000,000 in any fiscal year, provided (i) such Disposition is for fair market
value, (B) the consideration paid in connection therewith shall be in cash or cash equivalents
paid contemporaneously with such Disposition and (C) no Event of Default under this Agreement,
or any event which, with notice or lapse of time or both, would constitute an Event of Default
under this Agreement, shall exist or would result from such Disposition.

	(b)	 	Not enter into any sale and leaseback agreement covering any of its assets.

	8.7.	 	Additional Negative Covenants.

	(a)	 	Not enter into any consolidation, merger, or other combination after the date hereof (other
than the I-Contact Merger), except that any Subsidiary may merge or consolidate with the
Borrower or any other Subsidiary provided that if the Borrower is a party thereto then the
Borrower is the surviving Person or if the Borrower is not a party thereto and a Guarantor is
a party thereto then a Guarantor shall be the surviving Person.

	(b)	 	Not make any Acquisition except Permitted Acquisitions.

	(c)	 	Not engage in any business activities substantially different from the business activities
conducted by the Borrower and its Subsidiaries on the date of this Agreement.

	(d)	 	Not liquidate, dissolve or wind up its affairs provided that any Wholly Owned Subsidiary of
the Borrower may liquidate, dissolve liquidate or wind up its affairs at any time provided
that such dissolution, liquidation or winding up, as applicable, could not reasonably be
expected to have a Material Adverse Effect.

	(e)	 	Notwithstanding any other provision of this Agreement to the contrary, (i) permit any Person
(other than the Borrower or any Wholly Owned Subsidiary of the Borrower) to own any Equity
Interests of any Subsidiary of the Borrower, except to qualify directors where required by
applicable law or to satisfy other requirements of applicable law with respect to the
ownership of Equity Interests of Foreign Subsidiaries, or (ii) permit any Subsidiary to issue
or have outstanding any shares of preferred Equity Interests.

8.8. Transactions with Affiliates and Insiders. Not enter into or permit to exist any
transaction or series of transactions with any Affiliate of the Borrower or any of its Subsidiaries
other than (a) transactions between Loan Parties and (b) other transactions which are entered into
in the ordinary course of business of the Borrower and its Subsidiaries on terms and conditions
substantially as favorable to the Borrower or such Subsidiary as would be obtainable by it in a
comparable arms-length transaction with a Person other than an officer, director or Affiliate.

8.9. Burdensome Agreements. Not to enter into, or permit to exist, any contract or other
agreement that encumbers or restricts the ability of the Borrower or any Subsidiary to (a) make
dividends and other distributions to any Loan Party, (b) pay any debt or other obligation owed to
any Loan Party, (c) make loans or advances to any Loan Party, (d) transfer any of its property to
any Loan Party, (e) pledge its property pursuant to the Loan Documents or any renewals,
refinancings, exchanges, refundings or extension thereof or (f) act as a Loan Party pursuant to the
Loan Documents or any renewals, refinancings, exchanges, refundings or extension thereof, except
(in respect of any of the matters referred to in clauses (a)-(e) above) for (i) this Agreement and
the other Loan Documents, (ii) any document or instrument governing debt incurred pursuant to
Section 8.3(d), provided that any such restriction contained therein relates only
to the asset or assets constructed or acquired in connection therewith, (iii) any Lien permitted
under this Agreement or any document or instrument governing any Lien permitted under this
Agreement, provided that any such restriction contained therein relates only to the asset
or assets subject to such Lien or (iv) customary restrictions and conditions contained in any
agreement relating to the sale of any property permitted under Section 8.7 pending the
consummation of such sale.

	8.10.	 	Organization Documents; Fiscal Year; Legal Name; State of Formation and Form of
Entity.

	(a)	 	Not amend, modify or change its organization documents in a manner adverse to the Bank.

	(b)	 	Not change its fiscal year without prior notice to the Bank.

8.11. Sanctions. Not permit any extensions of credit under this Agreement or the proceeds
of any extension of credit under this Agreement, directly or indirectly, (a) to be lent,
contributed or otherwise made available to fund any activity or business in any Designated
Jurisdiction; (b) to fund any activity or business of any Person located, organized or residing in
any Designated Jurisdiction or who is the subject of any Sanctions; or (c) in any other manner that
will result in any violation by any Person (including the Bank) of any Sanctions.

9. DEFAULT AND REMEDIES

If any of the following events of default (each, an “Event of Default”) occurs, the Bank
may do one or more of the following: declare the Borrower in default, stop making any additional
credit available to the Borrower, and require the Borrower to repay its entire debt immediately and
without prior notice. If an event which, with notice or the passage of time, will constitute an
Event of Default has occurred and is continuing, the Bank has no obligation to make advances or
extend additional credit under this Agreement. In addition, if any Event of Default occurs, the
Bank shall have all rights, powers and remedies available under any instruments and agreements
required by or executed in connection with this Agreement, as well as all rights and remedies
available at law or in equity. If an Event of Default occurs under the paragraph entitled
“Bankruptcy,” below, with respect to the Borrower, then the entire debt outstanding under this
Agreement will automatically be due immediately.

9.1. Failure to Pay. The Borrower fails to make a payment of principal under this
Agreement when due, or fails to make a payment of interest, any fee or other sum under this
Agreement within five (5) banking days after the date when due.

9.2. Cross-default. Any default occurs under any agreement in connection with any credit
the Borrower or any Subsidiary has obtained or which the Borrower or any Subsidiary has guaranteed,
if the effect of such default is to accelerate the maturity of such credit or such default shall
continue unremedied for any applicable period of time sufficient to permit the holder of such
indebtedness to cause or declare such credit or indebtedness to become due and payable.

9.3. Breach of Representation or Warranty. Any representation or warranty of the Borrower
or any Loan Party made in any Loan Document, or which is contained in any document furnished at any
time under or in connection therewith, is false or incorrect when made.

9.4. Bankruptcy. The Borrower or any Subsidiary files a bankruptcy petition, a bankruptcy
petition is filed against the Borrower or any Subsidiary or the Borrower or any Subsidiary makes a
general assignment for the benefit of creditors. The default will be deemed cured if any
bankruptcy petition filed against the Borrower or such Subsidiary is dismissed within a period of
forty-five (45) days after the filing; provided, however, that such cure opportunity will be
terminated upon the entry of an order for relief in any bankruptcy case arising from such a
petition.

9.5. Receivers; Termination of Business. Any receiver, custodian, trustee or similar
official is appointed to take possession, custody or control of all or a substantial portion of the
property of the Borrower or any Subsidiary, or the business of the Borrower or any Subsidiary is
terminated.

9.6. Lien Priority. The Bank fails to have an enforceable first Lien (except for any Liens
permitted under Section 8.4) in any of the Collateral.

9.7. Lawsuits. Any lawsuit or lawsuits are filed on behalf of one or more trade creditors
against the Borrower or any Subsidiary in an aggregate amount of $2,000,000 or more in excess of
any insurance coverage.

9.8. Judgments. Any judgments or arbitration awards are entered against the Borrower or
any Subsidiary or the Borrower or any Subsidiary enters into any settlement agreements with respect
to any litigation or arbitration, in an aggregate amount of $2,000,000 or more in excess of any
insurance coverage.

9.9. Material Adverse Effect. The occurrence of any event or circumstance that has had or
could reasonably be expected to have a Material Adverse Effect.

9.10. Change of Control. There occurs any Change of Control

9.11. ERISA Plans. Any one or more of the following events occurs with respect to a Plan
of the Borrower or any Subsidiary subject to Title IV of ERISA, provided such event or events could
reasonably be expected, in the judgment of the Bank, to subject the Borrower or any Subsidiary to
any tax, penalty or liability (or any combination of the foregoing) which, in the aggregate, has
had or could reasonably be expected to have a Material Adverse Effect:

	(a)	 	A reportable event shall occur under Section 4043(c) of ERISA with respect to a Plan.

	(b)	 	Any Plan termination (or commencement of proceedings to terminate a Plan) or the full or
partial withdrawal from a Plan by the Borrower, any Subsidiary or any ERISA Affiliate.

9.12. Actual or Asserted Invalidity of Loan Documents. Any Loan Document, at any time
after its execution and delivery and for any reason other than as expressly permitted thereunder,
ceases to be in full force and effect; or any Person contests in any manner the validity or
enforceability of any Loan Document; or any Loan Party denies that he has any or further liability
or obligation under any Loan Document, or purports to revoke, terminate or rescind any Loan
Document. Any default occurs under any other Loan Document or any Loan Document is no longer in
effect.

9.13. Other Breach Under Agreement. (a) Any Loan Party fails to perform or observe any
term, covenant or agreement contained in Sections 7.2, 7.6(b), 7.10(b),
7.11 or Section 8 or (b) Any Loan Party fails to perform or observe any other
covenant or agreement (not specified in subsection (a) of this Section or Section 9.1)
contained in any Loan Document on its part to be performed or observed and such failure continues
for thirty (30) days.

10. ENFORCING THIS AGREEMENT; MISCELLANEOUS

10.1. GAAP. Except as otherwise stated in this Agreement, all financial information
provided to the Bank and all financial covenants will be made under generally accepted accounting
principles, consistently applied.

10.2. Governing Law. This Agreement is governed by and shall be interpreted according to
federal law and the laws of New York. If state or local law and federal law are inconsistent, or
if state or local law is preempted by federal law, federal law governs. If the Bank has greater
rights or remedies under federal law, whether as a national bank or otherwise, this paragraph shall
not be deemed to deprive the Bank of such rights and remedies as may be available under federal
law.

10.3. Successors and Assigns. This Agreement is binding on the Borrower’s and the Bank’s
successors and assignees. The Borrower agrees that it may not assign this Agreement without the
Bank’s prior consent. The Bank may sell participations in or assign this loan, and may exchange
information about the Borrower (including, without limitation, any information regarding any
hazardous substances) with actual or potential participants or assignees. If a participation is
sold or the loan is assigned, the purchaser will have the right of set-off against the Borrower.

10.4. Dispute Resolution Provision. This paragraph, including the subparagraphs below, is
referred to as the “Dispute Resolution Provision.” This Dispute Resolution Provision is a material
inducement for the parties entering into this Agreement.

	(a)	 	This Dispute Resolution Provision concerns the resolution of any controversies or claims
between the parties, whether arising in contract, tort or by statute, including but not
limited to controversies or claims that arise out of or relate to: (i) this agreement
(including any renewals, extensions or modifications); or (ii) any document related to this
agreement (collectively a “Claim”). For the purposes of this Dispute Resolution Provision
only, the term “parties” shall include any parent corporation, subsidiary or Affiliate of the
Bank involved in the servicing, management or administration of any obligation described or
evidenced by this Agreement.

	(b)	 	At the request of any party to this Agreement, any Claim shall be resolved by binding
arbitration in accordance with the Federal Arbitration Act (Title 9, U.S. Code) (the “Act”).
The Act will apply even though this Agreement provides that it is governed by the law of a
specified state.

	(c)	 	Arbitration proceedings will be determined in accordance with the Act, the then-current rules
and procedures for the arbitration of financial services disputes of the American Arbitration
Association or any successor thereof (“AAA”), and the terms of this Dispute Resolution
Provision. In the event of any inconsistency, the terms of this Dispute Resolution Provision
shall control. If AAA is unwilling or unable to (i) serve as the provider of arbitration or
(ii) enforce any provision of this arbitration clause, the Bank may designate another
arbitration organization with similar procedures to serve as the provider of arbitration.

	(d)	 	The arbitration shall be administered by AAA and conducted, unless otherwise required by law,
in any U.S. state where real or tangible personal property Collateral is located or if there
is no such Collateral, in the state specified in the governing law section of this Agreement.
All Claims shall be determined by one arbitrator; however, if Claims exceed Five Million
Dollars ($5,000,000), upon the request of any party, the Claims shall be decided by three
arbitrators. All arbitration hearings shall commence within ninety (90) days of the demand
for arbitration and close within ninety (90) days of commencement and the award of the
arbitrator(s) shall be issued within thirty (30) days of the close of the hearing. However,
the arbitrator(s), upon a showing of good cause, may extend the commencement of the hearing
for up to an additional sixty (60) days. The arbitrator(s) shall provide a concise written
statement of reasons for the award. The arbitration award may be submitted to any court
having jurisdiction to be confirmed and have judgment entered and enforced.

	(e)	 	The arbitrator(s) will give effect to statutes of limitation in determining any Claim and
shall dismiss the arbitration if the Claim is barred under the applicable statutes of
limitation. For purposes of the application of any statutes of limitation, the service on AAA
under applicable AAA rules of a notice of Claim is the equivalent of the filing of a lawsuit.
Any dispute concerning this arbitration provision or whether a Claim is arbitrable shall be
determined by the arbitrator(s), except as set forth at subparagraph (h) of this Dispute
Resolution Provision. The arbitrator(s) shall have the power to award legal fees pursuant to
the terms of this Agreement.

	(f)	 	This paragraph does not limit the right of any party to: (i) exercise self-help remedies,
such as but not limited to, setoff; (ii) initiate judicial or non-judicial foreclosure against
any real or personal property Collateral; (iii) exercise any judicial or power of sale rights,
or (iv) act in a court of law to obtain an interim remedy, such as but not limited to,
injunctive relief, writ of possession or appointment of a receiver, or additional or
supplementary remedies.

	(g)	 	The filing of a court action is not intended to constitute a waiver of the right of any
party, including the suing party, thereafter to require submittal of the Claim to arbitration.

	(h)	 	Any arbitration or court trial (whether before a judge or jury) of any Claim will take place
on an individual basis without resort to any form of class or representative action (the
“Class Action Waiver”). The Class Action Waiver precludes any party from participating in or
being represented in any class or representative action regarding a Claim. Regardless of
anything else in this Dispute Resolution Provision, the validity and effect of the Class
Action Waiver may be determined only by a court and not by an arbitrator. The parties to this
Agreement acknowledge that the Class Action Waiver is material and essential to the
arbitration of any disputes between the parties and is nonseverable from the agreement to
arbitrate Claims. If the Class Action Waiver is limited, voided or found unenforceable, then
the parties’ agreement to arbitrate shall be null and void with respect to such proceeding,
subject to the right to appeal the limitation or invalidation of the Class Action Waiver. The
parties acknowledge and agree that under no circumstances will a class action be arbitrated.

	(i)	 	By agreeing to binding arbitration, the parties irrevocably and voluntarily waive any right
they may have to a trial by jury in respect of any Claim. Furthermore, without intending in
any way to limit this agreement to arbitrate, to the extent any Claim is not arbitrated, the
parties irrevocably and voluntarily waive any right they may have to a trial by jury in
respect of such Claim. This waiver of jury trial shall remain in effect even if the Class
Action Waiver is limited, voided or found unenforceable. WHETHER THE CLAIM IS DECIDED BY
ARBITRATION OR BY TRIAL BY A JUDGE, THE PARTIES AGREE AND UNDERSTAND THAT THE EFFECT OF THIS
AGREEMENT IS THAT THEY ARE GIVING UP THE RIGHT TO TRIAL BY JURY TO THE EXTENT PERMITTED BY
LAW.

10.5. Severability; Waivers. If any part of this Agreement is not enforceable, the rest of
the Agreement may be enforced. The Bank retains all rights, even if it makes a loan after any
default. If the Bank waives a default, it may enforce a later default. Any consent or waiver
under this Agreement must be in writing.

10.6. Attorneys’ Fees. The Borrower shall reimburse the Bank for any reasonable costs and
attorneys’ fees incurred by the Bank in connection with the enforcement or preservation of any
rights or remedies under this Agreement and any other documents executed in connection with this
Agreement, and in connection with any amendment, waiver, “workout” or restructuring under this
Agreement. In the event of a lawsuit or arbitration proceeding, the prevailing party is entitled
to recover costs and reasonable attorneys’ fees incurred in connection with the lawsuit or
arbitration proceeding, as determined by the court or arbitrator. In the event that any case is
commenced by or against the Borrower or any Subsidiary under the Bankruptcy Code (Title 11, United
States Code) or any similar or successor statute, the Bank is entitled to recover costs and
reasonable attorneys’ fees incurred by the Bank related to the preservation, protection, or
enforcement of any rights of the Bank in such a case. As used in this paragraph, “attorneys’ fees”
includes the allocated costs of the Bank’s in-house counsel.

	10.7.	 	Set-Off.

	(a)	 	In addition to any rights and remedies of the Bank provided by law, upon the occurrence and
during the continuance of any Event of Default under this Agreement, the Bank is authorized,
at any time, to set off and apply any and all Deposits of the Borrower held by the Bank or its
Affiliates against any and all Secured Obligations owing to the Bank. The set-off may be made
irrespective of whether or not the Bank shall have made demand under this Agreement or any
guaranty, and although such Secured Obligations may be contingent or unmatured or denominated
in a currency different from that of the applicable Deposits and without regard for the
availability or adequacy of other Collateral. Any Deposits may be converted, sold or
otherwise liquidated at prevailing market prices in order to effect such set-off.

	(b)	 	The set-off may be made without prior notice to the Borrower or any other party, any such
notice being waived by the Borrower to the fullest extent permitted by law. The Bank agrees
promptly to notify the Borrower after any such set-off and application; provided,
however, that the failure to give such notice shall not affect the validity of such
set-off and application.

	(c)	 	For the purposes of this paragraph, “Deposits” means any deposits (general or special, time
or demand, provisional or final, individual or joint) as well as any money, instruments,
securities, credits, claims, demands, income or other property, rights or interests owned by
the Borrower which come into the possession or custody or under the control of the Bank or its
Affiliates.

10.8. One Agreement. This Agreement and any related security or other agreements required
by this Agreement, collectively:

	(a)	 	represent the sum of the understandings and agreements between the Bank and the Loan Parties
concerning this credit;

	(b)	 	replace any prior oral or written agreements between the Bank and the Loan Parties concerning
this credit; and

	(c)	 	are intended by the Bank and the Loan Parties as the final, complete and exclusive statement
of the terms agreed to by them.

In the event of any conflict between this Agreement and any other agreements required by this
Agreement, this Agreement will prevail. Any reference in any related document to a “promissory
note” or a “note” executed by the Borrower and dated as of the date of this Agreement shall be
deemed to refer to this Agreement, as now in effect or as hereafter amended, renewed, or restated.

10.9. Waiver of Confidentiality. The Borrower authorizes the Bank to discuss the
Borrower’s financial affairs and business operations of the Borrower and its Subsidiaries with any
accountants, auditors, business consultants, or other professional advisors employed by the
Borrower and its Subsidiaries, and authorizes such parties to disclose to the Bank such financial
and business information or reports (including management letters) concerning the Borrower and its
Subsidiaries as the Bank may request.

10.10. Indemnification. The Borrower will indemnify and hold the Bank harmless from any
loss, liability, damages, judgments, and costs of any kind relating to or arising directly or
indirectly out of (a) this Agreement or any document required hereunder, (b) any credit extended or
committed by the Bank to the Borrower hereunder, (c) any claim, whether well-founded or otherwise,
that there has been a failure to comply with any law regulating the Borrower’s and its Subsidiary’s
sales or leases to or performance of services for debtors obligated upon government contracts of
the Borrower and its Subsidiaries and disclosures in connection therewith, and (d) any litigation
or proceeding related to or arising out of this Agreement, any such document, any such credit, or
any such claim. This indemnity includes but is not limited to reasonable and documented attorneys’
fees. This indemnity extends to the Bank, its parent, subsidiaries, affiliates and all of their
directors, officers, employees, agents, successors, attorneys, and assigns. This indemnity will
survive repayment of the Borrower’s obligations to the Bank. All sums due to the Bank hereunder
shall be obligations of the Borrower, due and payable within ten (10) days of demand. This
indemnity shall not apply to any loss, liability, damages, judgments and costs arising from gross
negligence or willful misconduct of the Bank or any of its directors, officers or employees.

10.11. Notices. Unless otherwise provided in this Agreement or in another agreement
between the Bank and the Borrower, all notices required under this Agreement shall be personally
delivered or sent by first class mail, postage prepaid, or by overnight courier, to the addresses
on the signature page of this Agreement, or sent by facsimile to the fax numbers listed on the
signature page, or to such other addresses as the Bank and the Borrower may specify from time to
time in writing. Notices and other communications shall be effective (i) if mailed, upon the
earlier of receipt or five (5) days after deposit in the U.S. mail, first class, postage prepaid,
(ii) if telecopied, when transmitted, or (iii) if hand-delivered, by courier or otherwise
(including telegram, lettergram or mailgram), when delivered.

10.12. Headings. Article and paragraph headings are for reference only and shall not
affect the interpretation or meaning of any provisions of this Agreement.

10.13. Counterparts. This Agreement may be executed in as many counterparts as necessary
or convenient, and by the different parties on separate counterparts each of which, when so
executed, shall be deemed an original but all such counterparts shall constitute but one and the
same agreement. Delivery of an executed counterpart of this Agreement (or of any agreement or
document required by this Agreement and any amendment to this Agreement) by telecopy or other
electronic imaging means shall be as effective as delivery of a manually executed counterpart of
this Agreement; provided, however, that the telecopy or other electronic image shall be promptly
followed by an original if required by the Bank.

10.14. Borrower Information; Reporting to Credit Bureaus. The Borrower authorizes the Bank
at any time to verify or check any information given by the Borrower or any Subsidiary to the Bank,
check the Borrower’s credit references, verify employment, and obtain credit reports. The Borrower
agrees that the Bank shall have the right at all times to disclose and report to credit reporting
agencies and credit rating agencies such information pertaining to the Borrower and/or all
Guarantors as is consistent with the Bank’s policies and practices from time to time in effect.

10.15. USA Patriot Act Notice. Federal law requires all financial institutions to obtain,
verify and record information that identifies each person who opens an account or obtains a loan.
The Bank will ask for the Borrower’s legal name, address, tax ID number or social security number
and other identifying information. The Bank may also ask for additional information or
documentation or take other actions reasonably necessary to verify the identity of the Borrower or
other related persons.

10.16. Limitation of Interest and Other Charges. If, at any time, the rate of interest,
together with all amounts which constitute interest and which are reserved, charged or taken by the
Bank as compensation for fees, services or expenses incidental to the making, negotiating or
collection of the loan evidenced hereby, shall be deemed by any competent court of law,
governmental agency or tribunal to exceed the maximum rate of interest permitted to be charged by
the Bank to the Borrower under applicable law, then, during such time as such rate of interest
would be deemed excessive, that portion of each sum paid attributable to that portion of such
interest rate that exceeds the maximum rate of interest so permitted shall be deemed a voluntary
prepayment of principal. As used herein, the term “applicable law” shall mean the law in effect as
of the date hereof; provided, however, that in the event there is a change in the law which results
in a higher permissible rate of interest, then this Agreement shall be governed by such new law as
of its effective date.

[SIGNATURE PAGES FOLLOW]

IN WITNESS WHEREOF, each of the parties hereto has caused a counterpart of this Loan
Agreement to be duly executed and delivered as of the date first above written, intending to create
an instrument executed under seal.

	 	 	 
	BORROWER:
	 	VOCUS, INC., a Delaware corporation

	 	 	By: /s/ Stephen A. Vintz

	 	 	 

	 	 	Name: Stephen A. Vintz

Title: Executive Vice President and Chief Financial Officer

Address for Notices to Borrower:

12051 Indian Creek Court

Beltsville, MD 20705

Attention: Legal Department

Facsimile: 301-459-2827

Email: Legaldept@vocus.com

	 	 	 
	BANK:
	 	BANK OF AMERICA, N.A.

	 	 	By: /s/ Michael J. Radcliffe

	 	 	 

	 	 	Name:Michael J. Radcliffe

Title:Senior Vice President

	 	 	Address for Notices to Bank:

1101 Wootton Parkway, 4th Floor

MD9-978-04-01

Rockville, MD 20852

Telephone: 301-517-3125

Facsimile: 301-517-3120

1

Schedule 1.1

Defined Terms

“Acquisition” means, with respect to any Person, the acquisition by such Person, in a
single transaction or in a series of related transactions, of either (a) all or any substantial
portion of the property of, or a line of business, division or operating group of, another Person
or (b) at least a majority of the Equity Interests of another Person entitled to vote for members
of the board of directors or equivalent governing body of such Person, in each case whether or not
involving a merger or consolidation with such other Person.

“Affiliate” means, with respect to a specified Person, another Person that directly,
or indirectly through one or more intermediaries, Controls or is Controlled by or is under common
Control with the Person specified.

“Agreement” has the meaning specified in the introductory paragraph hereto.

“Bank” has the meaning specified in the introductory paragraph hereto.

“BBA LIBOR Daily Floating Rate” means a fluctuating rate of interest which can change
on each banking day. The rate will be adjusted on each banking day to equal the British Bankers
Association LIBOR Rate (“BBA LIBOR”) for U.S. Dollar deposits for delivery on the date in
question for a one month term beginning on that date. The Bank will use the BBA LIBOR Rate as
published by Reuters (or other commercially available source providing quotations of BBA LIBOR as
selected by the Bank from time to time) as determined at approximately 11:00 a.m. London time two
(2) London Banking Days prior to the date in question, as adjusted from time to time in the Bank’s
sole discretion for reserve requirements, deposit insurance assessment rates and other regulatory
costs. If such rate is not available at such time for any reason, then the rate will be determined
by such alternate method as reasonably selected by the Bank. A “London Banking Day” is a
day on which banks in London are open for business and dealing in offshore dollars.

“Borrower” has the meaning specified in the introductory paragraph hereto.

“Cash Management Agreement” means any agreement that is not prohibited by the terms
hereof to provide treasury or cash management services, including deposit accounts, overnight
draft, credit cards, debit cards, p-cards (including, purchasing cards and commercial cards), funds
transfer, automated clearinghouse, zero balance accounts, returned check concentration, controlled
disbursement, lockbox, account reconciliation and reporting and trade finance services and other
cash management services.

“Change in Law” means the occurrence, after the date of this Agreement, of the
adoption or taking effect of any new or changed law, rule, regulation or treaty, or the issuance of
any request, rule, guideline or directive (whether or not having the force of law) by any
governmental authority; provided that (x) the Dodd-Frank Wall Street Reform and Consumer
Protection Act and all requests, rules, guidelines or directives issued in connection with that
Act, and (y) all requests, rules, guidelines or directives promulgated by the Bank for
International Settlements, the Basel Committee on Banking Supervision (or any successor authority)
or the United States regulatory authorities, in each case pursuant to Basel III, shall in each case
be deemed to be a “Change in Law,” regardless of the date enacted, adopted or issued.

“Change of Control” means an event or series of events by which:

(a) any “person” or “group” (as such terms are used in Sections 13(d) and 14(d) of the
Securities Exchange Act of 1934, but excluding any employee benefit plan of such person or its
subsidiaries, and any person or entity acting in its capacity as trustee, agent or other fiduciary
or administrator of any such plan) becomes the “beneficial owner” (as defined in Rules 13d-3 and
13d-5 under the Securities Exchange Act of 1934, except that a person or group shall be deemed to
have “beneficial ownership” of all Equity Interests that such person or group has the right to
acquire, whether such right is exercisable immediately or only after the passage of time (such
right, an “option right”)), directly or indirectly, of thirty-five percent (35%) or more of the
Equity Interests of the Borrower entitled to vote for members of the board of directors or
equivalent governing body of the Borrower on a fully diluted basis (and taking into account all
such securities that such person or group has the right to acquire pursuant to any option right);

(b) during any period of 24 consecutive months, a majority of the members of the board of
directors or other equivalent governing body of the Borrower cease to be composed of individuals
(i) who were members of that board or equivalent governing body on the first day of such period,
(ii) whose election or nomination to that board or equivalent governing body was approved by
individuals referred to in clause (i) above constituting at the time of such election or nomination
at least a majority of that board or equivalent governing body or (iii) whose election or
nomination to that board or other equivalent governing body was approved by individuals referred to
in clauses (i) and (ii) above constituting at the time of such election or nomination at least a
majority of that board or equivalent governing body (excluding, in the case of both clause (ii) and
clause (iii), any individual whose initial nomination for, or assumption of office as, a member of
that board or equivalent governing body occurs as a result of an actual or threatened solicitation
of proxies or consents for the election or removal of one or more directors by any person or group
other than a solicitation for the election of one or more directors by or on behalf of the board of
directors);

(c) the passage of thirty days from the date upon which any Person or two or more Persons
acting in concert shall have acquired by contract or otherwise, or shall have entered into a
contract or arrangement that, upon consummation thereof, will result in its or their acquisition of
the power to exercise, directly or indirectly, a controlling influence over the management or
policies of the Borrower, or control over thirty-five percent (35%) or more of the Equity Interests
of the Borrower entitled to vote for members of the board of directors or equivalent governing body
of the Borrower on a fully diluted basis (and taking into account all such securities that such
Person or group has the right to acquire pursuant to any option right); or

(d) the occurrence of a “Deemed Liquidation” as defined in the articles of incorporation of
the Borrower.

“Code” means the Internal Revenue Code of 1986, as amended from time to time.

“Collateral” means all property with respect to which Liens in favor of the Bank are
purported to be granted pursuant to the Loan Documents.

“Control” means the possession, directly or indirectly, of the power to direct or
cause the direction of the management or policies of a Person, whether through the ability to
exercise voting power, by contract or otherwise. “Controlling” and “Controlled”
have meanings correlative thereto. Without limiting the generality of the foregoing, a Person
shall be deemed to be Controlled by another Person if such other Person possesses, directly or
indirectly, power to vote 5% or more of the securities having ordinary voting power for the
election of directors, managing general partners or the equivalent.

“Designated Jurisdiction” means any country or territory to the extent that such
country or territory itself is the subject of any Sanction.

“Disposition” or “Dispose” means the sale, transfer, license, lease or other
disposition of any property by the Borrower or any Subsidiary, including any sale and leaseback
transaction and any sale, assignment, transfer or other disposal, with or without recourse, of any
notes or accounts receivable or any rights and claims associated therewith, but excluding (a) the
disposition of inventory in the ordinary course of business; (b) the disposition of machinery and
equipment no longer used or useful in the conduct of business of the Borrower and its Subsidiaries
in the ordinary course of business; (c) the disposition of property to the Borrower or any
Subsidiary; provided, that if the transferor of such property is a Loan Party then the
transferee thereof must be a Loan Party; (d) the disposition of accounts receivable in connection
with the collection or compromise thereof; (e) licenses, sublicenses, leases or subleases granted
to others not interfering in any material respect with the business of the Borrower and its
Subsidiaries; (f) the sale or disposition of cash equivalents for fair market value; and (g) any
Recovery Event.

“Dollar” and “$” mean lawful money of the United States.

“Domestic Subsidiary” means any Subsidiary that is organized under the laws of any
state of the United States or the District of Columbia.

“Equity Interests” means, with respect to any Person, all of the shares of capital
stock of (or other ownership or profit interests in) such Person, all of the warrants, options or
other rights for the purchase or acquisition from such Person of shares of capital stock of (or
other ownership or profit interests in) such Person, all of the securities convertible into or
exchangeable for shares of capital stock of (or other ownership or profit interests in) such Person
or warrants, rights or options for the purchase or acquisition from such Person of such shares (or
such other interests), and all of the other ownership or profit interests in such Person (including
partnership, member or trust interests therein), whether voting or nonvoting, and whether or not
such shares, warrants, options, rights or other interests are outstanding on any date of
determination.

“ERISA” means the Employee Retirement Income Security Act of 1974, as amended from
time to time.

“ERISA Affiliate” means any trade or business (whether or not incorporated) under
common control with the Borrower or any Subsidiary within the meaning of Section 414(b) or (c) of
the Code.

“Excluded Property” means, with respect to any Loan Party, (a) any owned and leased
real property which is located outside of the United States, unless requested by the Bank, (b)
unless requested by the Bank, any IP Rights for which a perfected Lien thereon is not effected
either by filing of a Uniform Commercial Code financing statement or by appropriate evidence of
such Lien being filed in either the United States Copyright Office or the United States Patent and
Trademark Office, (c) unless requested by the Bank, any personal property (other than personal
property described in clause (b) above) for which the attachment or perfection of a Lien thereon is
not governed by the Uniform Commercial Code, (d) any property which, subject to the terms of
Section 8.10, is subject to a Lien of the type described in Section 8.3(d) pursuant
to documents which prohibit such Loan Party from granting any other Liens in such property and (e)
the Equity Interests of any Foreign Subsidiary to the extent not required to be pledged to secure
the Secured Obligations pursuant to Section 7.5(a).

“Foreign Subsidiary” means any Subsidiary that is not a Domestic Subsidiary.

“Guarantors” means, collectively, (a) each Domestic Subsidiary of the Borrower
identified as a “Guarantor” on the signature pages to the Guaranty on the date hereof, (b) each
Person that joins the Guaranty as a Guarantor pursuant to Section 7.4 or otherwise, and (c)
the successors and permitted assigns of the foregoing.

“Guaranty” means the Continuing and Unconditional Guaranty dated as of the date of
this Agreement by and among the Guarantors and the Bank.

“I-Contact Merger” means the merger of I-Contact Inc., into the Borrower or a
Subsidiary of the Borrower on or about the date of this Agreement.

“Lien” means any mortgage, pledge, hypothecation, assignment, deposit arrangement,
encumbrance, lien (statutory or other), charge, or preference, priority or other security interest
or preferential arrangement in the nature of a security interest of any kind or nature whatsoever
(including any conditional sale or other title retention agreement, any easement, right of way or
other encumbrance on title to real property, and any financing lease having substantially the same
economic effect as any of the foregoing).

“Loan Documents” means this Agreement, the Guaranty, the Pledge Agreement, the
Security Agreement and any other document, agreement or instrument required by or delivered in
connection with this Agreement.

“Loan Parties” means, collectively, the Borrower and each Guarantor.

“Material Adverse Effect” means (a) a material adverse change in, or a material
adverse effect upon, the operations, business, properties, liabilities (actual or contingent),
condition (financial or otherwise) or prospects of the Borrower and its Subsidiaries taken as a
whole; (b) a material impairment of the ability of any Loan Party to perform its obligations under
any Loan Document to which it is a party; or (c) a material adverse effect upon the legality,
validity, binding effect or enforceability against any Loan Party of any Loan Document to which it
is a party.

“PBGC” means the Pension Benefit Guaranty Corporation.

“Permitted Acquisition” means an Acquisition by the Borrower or any Subsidiary,
provided that (a) no Event of Default under this Agreement, or any event which, with notice
or lapse of time or both, would constitute an Event of Default under this Agreement, shall have
occurred and be continuing or would result from such Acquisition, (b) the property acquired (or the
property of the Person acquired) in such Acquisition is used or useful in the same or a similar
line of business as the Borrower and its Subsidiaries were engaged in on the date of this Agreement
(or any reasonable extensions or expansions thereof), (c) in the case of an Acquisition of the
Equity Interests of another Person, the board of directors (or other comparable governing body) of
such other Person shall have duly approved such Acquisition, (d) the representations and warranties
made by the Loan Parties in each Loan Document shall be true and correct in all material respects
at and as if made as of the date of such Acquisition (after giving effect thereto), (e) if such
Acquisition involves the purchase of an interest in a partnership between any Loan Party as a
general partner and entities unaffiliated with the Borrower as the other partners, such Acquisition
shall be effected by having such equity interest acquired by a corporate holding company directly
or indirectly wholly-owned by such Loan Party newly formed for the sole purpose of effecting such
transaction, (f) the Loan Parties shall have availability existing under the Revolving Facility of
at least $7,500,000 in the aggregate after giving effect to such Acquisition, (g) the Borrower
shall have provided the Bank with written notice of such Acquisition five (5) days prior to the
consummation of such Acquisition and (h) the aggregate cash and non-cash consideration for all such
Acquisitions occurring during any fiscal year shall not exceed $5,000,0000.

“Person” means any natural person, corporation, limited liability company, trust,
joint venture, association, company, partnership, governmental authority or other entity.

“Plan” means a pension, profit-sharing, or stock bonus plan intended to qualify under
Section 401(a) of the Code, maintained or contributed to by the Borrower or any Subsidiary or any
ERISA Affiliate, including any multiemployer plan within the meaning of Section 4001(a)(3) of
ERISA.

“Pledge Agreement” means the Pledge Agreement dated as of the date of this Agreement
by and among the Borrower, each Guarantor and the Bank.

“Recovery Event” means any loss of, damage to or destruction of, or any condemnation
or other taking for public use of, any property of the Borrower or any Subsidiary.

“Related Parties” means, with respect to any Person, such Person’s Affiliates and the
partners, directors, officers, employees, agents, trustees, administrators, managers, advisors and
representatives of such Person and of such Person’s Affiliates.

“Sanction(s)” means any international economic sanction administered or enforced by
OFAC, the United Nations Security Council, the European Union, Her Majesty’s Treasury or other
relevant sanctions authority.

“Secured Obligations” means all advances to, and debts, liabilities, obligations,
covenants and duties of, any Loan Party arising under any Loan Document and all advances to, and
debts, liabilities, obligations, covenants and duties of, the Borrower or any Subsidiary under any
Cash Management Agreement or Swap Contract, in each case whether direct or indirect (including
those acquired by assumption), absolute or contingent, due or to become due, now existing or
hereafter arising and including interest and fees that accrue after the commencement by or against
any Loan Party or any Affiliate thereof of any proceeding under any Bankruptcy Code of the United
States, or any other liquidation, conservatorship, bankruptcy, assignment for the benefit of
creditors, moratorium, rearrangement, receivership, insolvency, reorganization, or similar debtor
relief laws of the United States or other applicable jurisdictions from time to time in effect,
naming such Person as the debtor in such proceeding, regardless of whether such interest and fees
are allowed claims in such proceeding.

“Security Agreement” means the Security Agreement dated as of the date of this
Agreement by and among the Borrower, each Guarantor and the Bank.

“Solvent” or “Solvency” means, with respect to any Person as of a particular
date, that on such date (a) such Person is able to pay its debts and other liabilities, contingent
obligations and other commitments as they mature in the ordinary course of business, (b) such
Person does not intend to, and does not believe that it will, incur debts or liabilities beyond
such Person’s ability to pay such debts and liabilities as they mature in the ordinary course of
business, (c) such Person is not engaged in a business or a transaction, and is not about to engage
in a business or a transaction, for which such Person’s property would constitute unreasonably
small capital, (d) the fair value of the property of such Person is greater than the total amount
of liabilities, including contingent liabilities, of such Person and (e) the present fair salable
value of the assets of such Person is not less than the amount that will be required to pay the
probable liability of such Person on its debts as they become absolute and matured. The amount of
contingent liabilities at any time shall be computed as the amount that, in the light of all the
facts and circumstances existing at such time, represents the amount that can reasonably be
expected to become an actual or matured liability.

“Subsidiary” of a Person means a corporation, partnership, joint venture, limited
liability company or other business entity of which a majority of the shares of Equity Interests
having ordinary voting power for the election of directors or equivalent governing body (other than
Equity Interests having such power only by reason of the happening of a contingency) are at the
time beneficially owned, or the management of which is otherwise controlled, directly, or
indirectly through one or more intermediaries, or both, by such Person. Unless otherwise
specified, all references herein to a “Subsidiary” or to “Subsidiaries” shall refer to a Subsidiary
or Subsidiaries of the Borrower.

“Swap Contract” means (a) any and all rate swap transactions, basis swaps, credit
derivative transactions, forward rate transactions, commodity swaps, commodity options, forward
commodity contracts, equity or equity index swaps or options, bond or bond price or bond index
swaps or options or forward bond or forward bond price or forward bond index transactions, interest
rate options, forward foreign exchange transactions, cap transactions, floor transactions, collar
transactions, currency swap transactions, cross-currency rate swap transactions, currency options,
spot contracts, or any other similar transactions or any combination of any of the foregoing
(including any options to enter into any of the foregoing), whether or not any such transaction is
governed by or subject to any master agreement, and (b) any and all transactions of any kind, and
the related confirmations, which are subject to the terms and conditions of, or governed by, any
form of master agreement published by the International Swaps and Derivatives Association, Inc.,
any International Foreign Exchange Master Agreement, or any other master agreement (any such master
agreement, together with any related schedules, a “Master Agreement”), including any such
obligations or liabilities under any Master Agreement.

“Wholly Owned Subsidiary” means any Person 100% of whose Equity Interests are at the
time owned by the Borrower directly or indirectly through other Persons 100% of whose Equity
Interests are at the time owned, directly or indirectly, by the Borrower.

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