Document:

EXHIBIT 10.2

 Exhibit 10.2 
  
 DIRECTORY SERVICES AGREEMENT 
  

This DIRECTORY SERVICES AGREEMENT (“AGREEMENT”) is made and entered into effective as of the 1st day of September, 2002, by and between CBD
Media LLC., a Delaware limited liability company with its principal offices located at 312 Plum Street, Suite 900, Cincinnati, Ohio 45202 (hereinafter referred to as “CBD and/or Publisher”), and L. M. BERRY AND COMPANY (“BERRY”),
a Georgia corporation with its principal offices located at 3170 Kettering Boulevard, Dayton, Ohio 45439 (CBD and BERRY, collectively, the “Parties”). 
  

RECITALS 
  
 WHEREAS, BERRY currently provides directory services as CBD’s exclusive agent by virtue of the Directory Advertising and Marketing Agreement
effective July 14, 1996, as assigned to CBD Media, LLC for CBD branded directories and on-line yellow pages; and 
  
 WHEREAS, the Parties are desirous of continuing that business relationship under the terms of this AGREEMENT commencing with the publication of the June
2003 directories. 
  
 NOW THEREFORE, in consideration of the
promises and mutual covenants contained herein and good and valuable consideration, the sufficiency and receipt of which is hereby acknowledged, the Parties agree as follows. 
  
 FORMAT 
  
 This contract is a DIRECTORY SERVICES AGREEMENT (“AGREEMENT”) stating the terms and conditions which govern the rights and duties of the Parties
in respect to the publication 

  

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of the Directories, on-line yellow pages and related services and products as hereinafter more fully described. 
  
 Schedules are annexed hereto and are incorporated herein by reference and are
made a part hereof, are subject to all the terms and conditions of the AGREEMENT and contain such additional terms and conditions as are agreed to by the Parties. In the event of any conflict between the terms of this AGREEMENT and the terms of a
Schedule, the terms of the Schedule shall control and govern. 
  
 DEFINITIONS 
  
 Advertiser: Shall
mean any entity which purchases Advertising subject to this AGREEMENT. 
  
 Advertising: Shall mean Local Advertising, Foreign Advertising, National Advertising, Electronic Advertising, including Internet, CD-ROM, Audiotext, etc., collectively. 
  
 Core Services: Shall mean the Yellow Pages Directories,
Internet Directory published by CBD, as well as the Talking Yellow Pages and any Directories furnished on CD Rom as each currently exists. 
  
 Non-Core Services: Shall mean all services or products of CBD other than Core Services. 
  
 Designated Area: Shall mean the geographic area covered by the
White Pages as published by Cincinnati Bell Telephone Company (“CBT”) (as that area now exists or is expanded by CBT) and the additional current geographic areas where the Yellow Pages Directories and Internet Directories published by CBD
are distributed. 
  
 Designated Area Classified Directories
or Yellow Pages Directories: Shall mean the 

  

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classified or Yellow Pages portions of telephone directories published by CBD. 
  
 Designated Area Internet Directory or Internet Directory: Shall mean the electronic, web-based yellow
pages directory published by CBD. 
  
 Designated Area White
Page Directories: Shall mean the alphabetical business or White Pages portions of telephone directories published by CBT. 
  
 Designated Area Directories or Directories: Shall mean the Designated Area Classified Directories and the Designated Area White Page
Directories, and the Designated Area Internet Directory. 
  
 Billed Advertising Revenues: Shall mean the total published Advertising revenues (excluding reciprocal revenue) of any directory or electronic product or service without deduction for any uncollectibles, out of
business/disconnects, chargebacks, commissions, customer adjustments, publishing errors, telephone company errors, bankruptcies and/or reductions to assist in company relations, whether assessed by CBD or by BERRY. With respect to revenues derived
solely from National Advertising, however, any amounts paid or payable as agency or selling company commissions shall be deducted from Billed Advertising Revenues in determining Net Billed Revenues and Net Collected Revenues. 
  
 Net Billed Revenues: Shall mean all amounts of Billed
Advertising Revenues less: (i) revenues not billed as the result of disconnects or cancellations, adjustments, free space, and uncollectibles during the billing cycle; (ii) any base and/or incentive commissions payable to Certified Marketing
Representative (“CMR’s”) for placement of National Advertising; and (iii) any sales, use or similar tax or surcharge attributable to Directory Advertising imposed on Advertisers or Directory Advertising Revenues and collected by CBD
or BERRY. 
  

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 Net Collected Revenues: Shall mean all amounts of Net Billed Revenues actually collected.
Also not included in Net Collected Revenues is any commissions payable to CMR’s for placement of National Advertising. 
  
 Foreign Advertising: Shall mean directory advertising placed by business telephone subscribers with exchanges not listed as local exchanges
for the Directories and which does not qualify as National Advertising. 
  
 Local Advertising: Shall mean any and all advertising placed in the classified Yellow Pages Directories, business White Pages Directories (not including advertising for which CBT receives revenue from the business alphabetical
section of the White Pages Directory product), Internet Yellow Pages, electronic based directory products, or audiotext directory sections, or any other specialty advertising items, including paid listings or space advertisements, by Advertisers
within the Designated Area. 
  
 National
Advertising: Shall mean directory advertising placed by a national advertiser as a part of and subject to CBD’s guidelines and specifications for national yellow pages service. 
  
 Publisher Information: Shall mean the following information,
whether originals or duplicates, and all common law and statutory rights and powers which rise out of such information: (i) all Advertising records; (ii) all records and data related to Advertisers and all other customers/subscribers of CBD; (iii)
all proprietary information, data and materials provided by CBD to BERRY; (iv) all reports, studies and other materials paid for or developed solely for CBD by BERRY or third parties at CBD’s request; (v) all information, data and materials
obtained by BERRY from CBD, any Advertiser or any CBD customer/subscriber relating to such CBD customer/subscriber’s actual or proposed listings or advertising program for the Directories; (vi) all 

  

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data bases including alphabetical, classified directory data bases, electronic advertising data base systems and software developed for and relating
primarily to CBD or Directories and including the Yellow Pages Database; and (vii) all Subscriber Information; (viii) all materials that meet the definition of “trade secrets” as defined in the Ohio Revised Code Section “1333.61”
and (ix) all information, data and materials, including artwork, ad design and spec art, developed by BERRY in performing advertising or marketing services hereunder. 
  
 BERRY Information: Shall mean all advertiser and market information that is used or combined with BERRY
proprietary software, systems, or information resulting in information or data bases that are not customer specific or do not relate solely to CBD customers or markets or customer information or analysis shall remain the property of BERRY without
restriction (collectively “BERRY Information”). 
  
 White Pages: Shall mean an alphabetical listing, by name, of all subscribers, other than those with non-published numbers, with addresses (complete with zip codes) and telephone numbers, to one of the local exchange providers,
included ILEC and CLEC, and access services of CBT, together with the public service or preliminary pages required or desired to be included in each Directory. 
  

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 Yellow Pages Database: Shall mean a database(s) including any or all of the
following elements: (i) listed business name, (ii) listed business address, (iii) listed business 10-digit telephone number, (iv) customers ID(s) or account identifiers, (v) business and/or product heading name and code for each free and/or paid
appearance by Directory, (vi) Directory code and name, (vii) unit(s) of advertising billable rate(s), (viii) billing telephone number, (ix) all listing, in-column, display and specialty advertising content (provided in an acceptable publishing
industry standard digital format), (x) daily service order updates, additions, deletions, corrections and changes from Incumbent and Competitive Local Exchange Carriers (ILEC and CLEC), (xi) business billing address, (xii) name, title and contact
information for each paid advertisement, (xiii) name, title and date of executed advertiser contract or National order transmittal, and (xiv) other additions and enhancements supplied by CBD or developed by Berry in conducting business on behalf of
CBD for current or any future print or electronic directory offerings. The intent of this definition of Yellow Pages Database is to establish the necessary and critical database elements necessary to facilitate the production and publishing of Print
and Internet Directories in the event BERRY is not providing services under this AGREEMENT other than services under the Winding Down Procedures set forth in this AGREEMENT. 
  
 Customer Relationship Management Records/Databases: Shall mean a database(s) or written documentation
of all customer interactions, exchanges and outcomes related to claims, adjustments, production/technical assistance for Internet problem resolution, or any other relevant customer information that would facilitate on-going customer relationships.

  

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 RELATIONSHIP OF THE PARTIES 
  
 The nature of this AGREEMENT is that of a commission contract whereby BERRY shall be compensated on a commission basis for
services performed unless otherwise specifically stated. 
  
 It is
understood and agreed that BERRY and its agents and employees are neither agents nor employees of CBD or any CBD subsidiary. As such, neither BERRY, its agents nor employees shall have any authority to act for or on behalf of, or to obligate CBD or
any of its affiliates (as hereinafter defined) to any contract or in any other manner not specifically authorized by this AGREEMENT except as authorized in writing by CBD. 
  
 PUBLISHER OF THE DIRECTORIES 
  

CBD is and shall be the publisher of the Yellow Pages Directories and the Internet Directory and shall copyright the Yellow Pages Directories and the
Internet Directory in its name. CBT is the publisher of the White Pages Directories in the name of Cincinnati Bell Telephone/Broadwing. BERRY hereby grants and assigns to CBD all its rights, title, and interest (including, without limitation, all
copyrights and all other proprietary rights throughout the world) in and to content contributed to the Directories by or at the direction of BERRY and its contractors pursuant to this AGREEMENT, with the exception of BERRY Information. The
Directories shall be published at approximately twelve (12) month intervals, the Internet Directory shall be published continuously throughout the year or on a schedule that best meets the needs of the market and business. As publisher, in addition
to those general rights afforded publishers, CBD owns the Directories and has full discretion and is responsible for all policies and 

  

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procedures associated with the Directories, including but not limited to the right and sole authority to establish and maintain all policies and procedures
related to the printing, advertising, and distribution of all Directories, the right to establish its own specifications for the Directories to be published, set credit policies, refuse or accept advertising based on credit considerations, exercise
its own discretion as to content of advertising it will accept, determine its own advertising and commission rates, determine the scope and duration of each of its Directories, determine the publishing dates for each of its Directories, determine
product mix and new product introduction, and the right, upon reasonable notice to BERRY (reasonable notice for purposes of this paragraph is defined as not less than six (6) weeks prior to sales start, unless BERRY agrees otherwise), to make any
changes in any directory covered by this AGREEMENT, including the merging, combination or reformatting or elimination of any directory covered by this AGREEMENT. 
  
 In addition to those general rights afforded publishers listed above, as publisher of the Internet Directory, CBD has full
discretion and is responsible for all policies and procedures associated with the Internet Directory, including determining the portal design/user interface/search engine logic, determining site functionality and vendor selection, and determining
product and application enhancements. CBD has the right, upon reasonable notice to Berry, to alter or change core database platforms, web-site production platforms and technical architecture as business and marketplace needs change. CBD will be
responsible for all of CBD’s expenses associated with any transition activities it initiates. Berry will be responsible for all expenses, unless otherwise mutually agreed upon, resulting from platform and/or technical requirement changes
voluntarily initiated by Berry. Should Berry be required to make platform or technical requirement changes due to vendor requirements and/or the failure or refusal of any vendor to provide contracted services, Berry shall pay a percentage of the
resulting expenses equal to the Local Base 

  

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Commission Rate for the year that the change becomes required, absent mutual agreement otherwise. 
  
 The Directories, unless altered by CBD or CBT, shall generally have the same
specifications and format as the directories published by CBD and CBT in 2002. In the event that CBD elects to materially modify the Directories, CBD shall provide BERRY with the modifications to be made, the associated costs, and will mutually
agree with BERRY on a timetable for the introduction of the modifications and the expense sharing. Expenses will be shared based upon the relative benefits and burdens received or incurred by BERRY and CBD as a result of the modifications. Should
the parties be unable to agree, the Dispute Resolution provisions of this AGREEMENT shall apply. 
  
 While maintaining its final authority to make changes, CBD agrees to consult with BERRY before making any “material” directory, printing,
publishing, distribution changes, or changes to the technical architecture, production platform and tools, and/or the introduction of new applications, to the Internet Directory which may affect BERRY’s obligations thereunder. Should any such
changes, or any change in CBD’s business structure, including ownership, “materially” affect BERRY’s ability to perform or “materially” impact BERRY’s financial commitments or operational expenses, the parties
agree to discuss the application and extension of the terms of this AGREEMENT to reflect the impact of such material change. Should the parties be unable to agree, the Dispute Resolution provisions of this AGREEMENT shall apply. 
  
 CBD’s customer service policies, practices and guidelines are detailed
in the Claims, and Adjustments Schedule attached hereto. If, during the term of this AGREEMENT, BERRY proposes modifications to these policies, practices or guidelines, BERRY will submit the proposed changes to CBD in writing and CBD shall promptly
review, approve or disapprove the proposed 

  

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modification. 
  
 CBD and BERRY shall meet to discuss advertising pricing strategies for all Print and Internet products through the scheduled planning process. Pricing
strategies and prices shall be determined as are in the best interests of CBD, its customers and its Directory users through consideration of various factors including, without limitation, the following factors: applicable industry growth forecasts
utilizing a variety of mutually agreed upon sources, the reasonable value of marketing programs, use of pricing sensitivity or regression analysis and modeling techniques, and the value of continuing improvements in processes. CBD retains final and
sole approval authority of the advertising rates for each year prices. CBD has put forth the process for setting of annual and specific directory sales, marketing, production and service objectives in the KPI Schedule attached hereto (Schedule H).
Should the parties be unable to reach agreement regarding the KPI objectives, the Dispute Resolution provision of this AGREEMENT shall be invoked. 
  
 APPOINTMENT OF AGENT 
  
 CBD hereby appoints BERRY as its exclusive agent, except as provided herein, for the sale of print, audio, electronic and Internet based advertising and
services to businesses in the Designated Area upon the effective date of this AGREEMENT, and such specialty items and other advertising as are deemed appropriate by the Parties or elsewhere described in this Agreement. 
  
 CBD hereby appoints BERRY as its prepress agent and, on a non-exclusive
basis, its Internet Production agent to perform all the prepress and Internet production responsibilities as are identified in the PrePress and Internet Production Schedules attached hereto. 
  
 As sales agent, prepress and Internet Production agent, BERRY shall sell
advertising in the 

  

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Directories and other mutually agreed upon products, update and manage listings in the Yellow Pages Directories and perform the marketing, customer service,
research, production, technical support and prepress services as are detailed in this AGREEMENT and the attached schedules, all in accordance with policies and procedures formulated by CBD. It shall be BERRY’s responsibility to implement
CBD’s policies and procedures to CBD’s satisfaction and in a manner that is consistent with BERRY’s obligations as set forth in this AGREEMENT and as agent for CBD. In the event that CBD objects to any of the operational practices of
BERRY in performing its obligations herein, CBD shall promptly notify BERRY in writing of such objection and BERRY immediately upon receipt of the notice shall investigate the cause of the objection, propose a resolution for the objection and
implement the resolution following its acceptance by CBD. Should the Parties disagree as to the method or implementation of correction, the matter shall be resolved through the Dispute Resolution process. 
  
 BERRY will assist CBD in further developing the awareness and recognition of
the “Cincinnati Bell Yellow Pages” brand within the local and National markets. BERRY’s sales representatives will identify themselves as CBD’s agents in all communications (printed, electronic, or spoken word) with advertisers,
National sales representatives, directory users, and any letterhead, forms, sales collateral, business cards or logos will conspicuously identify: “Cincinnati Bell Yellow Pages”. All business cards, letterhead, forms, sales collateral and
other materials used in connection with the CBD account, any CBD advertiser, or BERRY’s performance of its obligations under this AGREEMENT must be reviewed and approved by CBD prior to their use. 
  
 BERRY, as agent for CBD, is required by this AGREEMENT to make certain
presentations and to provide certain reports during the course of the year. In order to assure that these 

  

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presentations and reports are provided in a timely manner, the parties agree to present these presentations and reports pursuant to the Annual Schedule of
Presentations and Reports, attached as Schedule G. Additional reports and presentations, or changes to the prescribed Schedule may be reasonably required to meet the changing needs of the business. New, changed or elimination of presentations and/or
reports relating to Core Services, at the sole discretion of CBD, must be presented to either party in writing and given reasonable notice to turnaround. 
  
 RELATED AND NEW PRODUCTS 
  
 In addition to its rights and obligations set forth herein, BERRY, as agent for CBD within the Designated Area, hereby agrees and is obligated to sell and
provide operational and supporting services for any new products or services introduced by CBD related to Core Services. BERRY’s performance of its obligations regarding these new core products shall be compensated at the same commission basis
that BERRY receives for the performance of its other obligations hereunder. For the term of this AGREEMENT, the parties agree to continue to maintain and fund the current New Product Fund which will be utilized to pay for obligations arising out of
the development, research, and introduction of new or enhanced advertising services. The liability of the fund will be recorded and maintained on CBD’s books and it will be funded in 2003 and 2004 in accordance with the Directory Advertising
and Marketing Agreement effective July 14, 1996. CBD will continue to have all final decisions for use of the monies. To the extent that any monies allocated to the fund are not utilized in any publication cycle year, those monies will remain in the
fund and be used in the following cycle years. Upon expiration or termination of the AGREEMENT, any unused funds shall be returned to the Parties in the ratio of their respective contributions. 
  

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 BERRY’S ROLES AND RESPONSIBILITIES 
  
 BERRY shall provide all sales and sales related functions as follows:

  
 Recruit, hire, train and employ a professional sales force,
including sales managers, premise and telephone sales representatives, Internet fulfillment representatives, clerical, sales training, customer service, graphic artist, collection managers, marketing liaison and management personnel located in
Cincinnati, Ohio, which is appropriate in both quantity and quality to exploit fully the opportunities for directory advertising in the Assigned Area. CBD shall be permitted to request that specific BERRY personnel refrain from providing services
under this AGREEMENT. While BERRY shall maintain final authority, CBD may request BERRY’s assignment of additional customer service, sales support, sales or marketing specialists, or sales personnel to achieve the parties’ commitment to
the highest level of customer satisfaction and Advertiser support. 
  
 BERRY commits that, at a minimum, BERRY will provide an average of forty-six (46) sales persons for the combined sales campaigns of CBD. BERRY is required to maintain an appropriate blend of sales representatives between sales segments and
sales tiers in order to provide effective market coverage to maximize sales results and customer satisfaction levels. However, BERRY shall retain final discretion and shall be responsible for all decisions regarding BERRY employees. The following is
the minimum composite sales organization structure for the annual sales campaign which runs from September to August showing the sales personnel requirements 
  

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dedicated exclusively to that campaign: 
  

	 	  	Minimum
Requirement

	 Sales Managers (1st Line):
	  	 
	 Total Sales Managers
	  	5
	 	  	

	 Premise Sales:
	  	 
	 Sales Leader
	  	8
	 Premise
	  	21
	 Telephone Sales
	  	17
	 	  	

	 Total Sales Representative
	  	46
	 	  	

  
 Berry
commits to provisioning appropriate sales, sales management and administrative support and customer service personnel to provide industry leading service. BERRY agrees to provide the same level of overall staffing dedicated to BERRY’s
Cincinnati annual sales campaign as it currently and historically has operated. CBD agrees that BERRY may submit, at least thirty (30) days prior to the start of each annual sales campaign, a sales staffing proposal to CBD for review. If CBD agrees
to the sales staffing proposal, the proposal shall be adopted. If CBD does not agree with the proposal, the staffing for the annual sales campaign shall be as set forth herein. BERRY commits its sales representatives to maintain year round contact
with CBD’s Advertisers and to reasonably maintain annual customer-relationship continuity. Customer continuity should minimally be 65% from sales campaign to sales campaign. This requirement will be met if 65% of the customers from the prior
sales campaign have the same sales representative assigned to them for the current sales campaign. 
  

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	 	(b)	In soliciting Advertising, BERRY shall use only forms containing terms and conditions as specified by and agreed to in advance by CBD. BERRY shall complete all forms and subscriber
contracts fully and accurately. BERRY shall indemnify and hold harmless CBD from any challenges by customers as the result of BERRY’s use of non-authorized forms or contracts or from incomplete or inaccurately completed forms or contracts, and,
subject to the terms of the Financial Schedule, shall reimburse CBD for any expenses or lost revenues as a result thereof. BERRY shall utilize only subscriber contracts and confirmation notices bearing the CBD name and containing all applicable
terms and conditions authorized by CBD. 

  

	 	(c)	BERRY shall solicit potential Advertisers (i) in a professional and courteous manner using the name “Cincinnati Bell Yellow Pages”, and respecting CBD’s duties and
obligations to the public, (ii) subject to any policies and/or procedures which CBD may establish as publisher, and (iii) in a manner consistent with CBD’s existing programs, policies or ethical standards; to achieve the highest advertising
revenues consistent with the highest degree of directory accuracy, subscriber relations and directory usage. 

  

	 	(d)	Furnish to CBD or its printer, fully composed directory pages in a digitized format used to produce the 2002 directories, or to achieve the evolving industry standard for directory
publishing. Fully composed directory pages would include but are not limited to all listing, trademark, in-column, and display ad content. 

  

	 	(e)	Provide Advertisers and potential Advertisers with speculative and final art and copy service as required by said Advertisers and as agreed to by the Parties.

  

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	 	(f)	Provide Advertisers with such additional promotional and marketing services as are agreed to by CBD and BERRY and as are further described in the Marketing Schedule attached hereto.

  

	 	(g)	Promptly and accurately confirm orders for Advertising and prepare credit, billing and other information for CBD to assist CBD in processing the orders and effectuating the
adjustments as established, from time to time, by CBD and BERRY pursuant to the Prepress, Internet Production and Marketing Schedules attached hereto. 

  

	 	(h)	Provide well-qualified management and clerical support for the Advertising sales efforts and provide systems infrastructure, compensation and employee benefits comparable to other
similarly situated BERRY personnel. 

  

	 	(i)	Provide and maintain all necessary sales support services including, without limitation, a comprehensive analyses of results, sales aides, secondary data sources and records of the
performance of sales efforts and controls. 

  

	 	(j)	Adhere at all times to CBD’s objectives in order to render, as far as practicable, complete service to Advertisers and potential Advertisers by thoroughly understanding their
needs. 

  

	 	(k)	Implement ethical practices and procedures, in effect on the execution date of this AGREEMENT and as modified from time to time thereafter by CBD, or as required by government
agencies regulating CBD, with customer credit applications the collection of delinquent Advertiser accounts and the settlement of Advertiser claims and complaints. 

  

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	 	(l)	Provide to CBD such reasonable reports as are requested, that will enable CBD to analyze and evaluate sales results, canvass preparations and status or other material matters
including, but not limited to, pre-and post-canvass reviews, interim 33% and 66% canvass reviews, error and adjustment reports, customer complaints, revenue forecasts, decrease and loss analyses, product analyses, marketing plans, collections and
necessary billing information. Such reports shall be presented in a format agreeable to CBD and not inconsistent with BERRY MIS and data processing capabilities and timeframes. 

  

	 	(m)	Provide all required directory production services up to and including prepress and will transmit information as required to CBD’s directory printer. If BERRY has the
capability to provide additional CBD requested services in a cost efficient manner, the parties agree to negotiate appropriate compensation for BERRY and amend this AGREEMENT to reflect such agreements. 

  

	 	(n)	 Provide all required fulfillment and production services to allow for effective and efficient publishing of the Internet Directory. Production services shall
include, but shall not be limited to, web-site production, listing enhancements, banner advertisements, integration of web-based applications and other items of advertising that may be introduced. CBD and BERRY recognize the dynamic nature of the
Internet Directory publishing which may affect the production services required to meet business and market place needs. Therefore, any significant platform, operational, third party agreements, or technical changes proposed by either CBD or BERRY
will be submitted in writing with reasonable notice so as not to disrupt 

  

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customer relationships or subject either party to endure financial burdens or legal recourse. CBD will have final decision making authority to accept and/or
implement proposed changes. The attached Internet Production Schedule contains details or services to be provided. 

  

	 	(o)	Provide all necessary Internet sales fulfillment and production reports on a mutually agreeable schedule, but not less than on a monthly basis that measure work flow metrics to
ensure efficient production and after sales customer service. Reports will include summaries of key production services provided for the support of production fees and ongoing customer service/technical support that BERRY is required to perform for
CBD. CBD and BERRY will mutually develop a list of reports that effectively meet the needs of the business. 

  
  

	 	(p)	Provide on a date established by the parties on a per directory basis, but no less than once each year, a complete list of all Advertisers, items of Advertising associated with each
Advertiser, and dollar values associated with each item of Advertising and broken out by revenue and numbers of accounts by exchange (List of Business) as further described in the Marketing Schedule. 

  

	 	(q)	Provide and acquire Marketing databases that are market specific to the Cincinnati and surrounding markets and establish its Sales Ally system, which includes market-specific
demographics and heading-specific collateral materials derived from industry or secondary resources, for the top 150 headings for all CBD Directories. 

  

	 	(r)	Continuation of BERRY’s segmented team selling concept, Tel-Sales voice recording system and local customer service. 

  

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	 	(s)	Accept the subscriber information provided by CBD and enter such information into BERRY’s selling and production systems providing sales leads to the appropriate sales channel
(premise, telephone, or national), categorize the customer into the appropriate heading which best identifies that customer’s business, sell local, foreign, and national advertising and provide accurate and timely billing information to
CBD’s billing processor to complete the client billing process. 

  

	 	(t)	Maintain a minimum of two graphic artists located in the Cincinnati office to support the local sales team and customer base. These artists will handle the immediate needs of the
customers and sales representatives for spec support and occasional finished art and proof support. BERRY’s Nashville organization will act as additional spec support and BERRY’s Dayton organization will be the primary organization to
produce finished art. BERRY agrees that all three locations will be operating from the same graphics system, and each will be positioned to support the needs of CBD in a cooperative and effective way. 

  

	 	(u)	 Maintain a minimum of two Internet sales fulfillment specialists located in the Cincinnati Division office to support the local sales effort. Notwithstanding the
above, if BERRY demonstrates that the sales fulfillment specialists can fulfill their roles and accomplish their tasks by use of the telephone or internet, CBD will allow the sales fulfillment specialists to be located other than in the Cincinnati
Division of BERRY. Fulfillment specialists will handle all Internet sales order follow-up contacts (via premise call or telephone) to expedite the order to production workflow process. BERRY will provide additional fulfillment services as required
through its 

  

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Dayton or other comparable facilities. 

  

	 	(v)	Support CBD’s efforts in national sales channels as set forth in the National Schedule attached hereto. 

  

	 	(w)	Maintain and administer a Corporate Data Warehouse that contains all CBD’s sales and customer-related data necessary to generate Sales and Marketing Reports for pre, post and
in campaign analyses. Dependent upon the capabilities of BERRY, CBD and the Corporate Data Warehouse, BERRY will generate report materials requested by CBD. BERRY will, at the reasonable discretion of CBD, provide CBD real-time access to Corporate
Data Warehouse and its entire data set. If CBD or BERRY determine that inaccuracies exist in CBD’s data, or that CBD is not obtaining access to the data, BERRY will be financially responsible for correcting the errors or process.

  

	 	(x)	Agrees to CBD co-locating in the same building in which BERRY is located; but not in the same physical space. Each of CBD and BERRY will be financially responsible for the
arrangements each has made for their leased space and each party’s location will have separate entrances. 

  

	 	(y)	Agrees to work with CBD to aggregate paper purchasing at such times as conditions exist that provide both parties with additional leverage and a pricing advantage.

  

	 	(z)	 BERRY will provide to CBD no later than 30-days after the start of each sales campaign a complete digital file containing all existing and old prospect customer
account information used by BERRY including but not limited to; Before Service Revenue (BSR) detail, UDACs for free and paid advertising, heading codes and 

  

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name, directory codes and name, billing and listed name, address and telephone number, contact-name and sales rep assignment. 

 

	 	(aa)	BERRY will provide to CBD the entire “Yellow Pages Database” no later than 45 days after the end of each sales canvass. The database will be in a structured, digital
format and provided on a standard medium used and readable by CBD. 

  
 ADDITION OF NON-CORE SERVICES OR GEOGRAPHIC AREA 
  
 If, during the term of this AGREEMENT, CBD desires to add Non-Core Services to its product offerings or provide Core Services outside the Designated Area, CBD will submit to BERRY (i) a description of the Non-Core
Services or the geographic area where the Core Services will be offered, (ii) a description of the services that CBD would like BERRY to perform with respect to the Non-Core Services or in the new geographic area, and (iii) a timetable for the
development of the Non-Core Services or the Core Services in the new geographic area and an expected date when such services shall first be offered to Customers. BERRY shall have sixty (60) days to determine whether it desires to amend the AGREEMENT
and have the Non-Core Services or the Core Services in the new geographic area be covered by the AGREEMENT, or, if BERRY does not believe that the Non-Core Services or the Core Services in the new geographic area can be covered by this AGREEMENT,
submit a plan or alternative to this AGREEMENT pursuant to which BERRY would assist CBD with respect to the Non-Core Services or the Core Services in the new geographic area and be compensated for that assistance. If (i) BERRY determines that it is
not willing to act as sales agent for the Non-Core Services or the Core Services outside the Designated Area, (ii) if BERRY does not notify 
  

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CBD within the sixty (60) days specified above, or (iii) CBD does not desire to proceed with BERRY pursuant to the plan or alternative prepared by BERRY,
then CBD shall have the right to designate or develop a different sales channel for the Non-Core Services or the Core Services outside the Designated Area. 
  
 CONFIDENTIAL INFORMATION 
  
 Information Furnished by CBD. 
  
 (a) During the term of this Agreement, CBD shall furnish to BERRY (i) complete listing information for each issue of the White Pages Directories, and (ii)
business subscriber information for use in the performance of BERRY’s duties under this AGREEMENT (collectively, “Subscriber Information”). BERRY shall compile, compose, and furnish to the printer all materials (for which BERRY is
responsible) required for each issue of the Yellow Pages Directories. 
  
 (b) The business subscriber information that CBD shall make available to BERRY shall include business listing information and certain business account information for each issue of the Directories. This information shall be provided in a
format and manner mutually acceptable to BERRY and CBD and shall be updated to reflect additions, changes, and deletions to the information previously provided. The information provided shall be consistent with information made available in the past
for the preparation and publication of Directories in the Designated Area. The business account information provided shall be of the type that will allow BERRY to identify related accounts as in the past (i.e., a single business having multiple
business telephone subscriber accounts that have a common billing address or ownership), billing telephone numbers, billing addresses, and foreign exchange or remote call forwarding accounts. 
  
 (c) CBD shall not, under any circumstance, provide to BERRY any information
relating 

  

 22 

 
to a business telephone subscriber’s telephone usage or other information the provision of which may be in violation of state or federal law. Further,
CBD shall not furnish any information which in its judgment is not reasonably necessary to the preparation of the Directories and should be kept private or withheld in the publication of the Directories. 
  
 Unless specifically provided to the contrary herein, nothing in this
AGREEMENT, will be deemed to convey to BERRY any title or ownership interest in the Publisher Information. Publisher Information, whether originals or duplicates, is and shall remain the sole and exclusive property of CBD as Directory publisher. In
no instance shall BERRY’s application, utilization or integration of Publisher Information in the performance of its obligations under this AGREEMENT, or otherwise, confer upon BERRY any right, claim or interest of a legal or equitable nature
in the Publisher Information either during the term of this AGREEMENT or at its termination and thereafter or to the use of the Publisher Information, either during the term of this Agreement or at its termination and thereafter except in
furtherance of its obligations herein. 
  
 Obligation of
Confidentiality. BERRY and BELLSOUTH Advertising and Publishing Company (“BAPCO”) each agree that all Publisher Information is confidential and contains and incorporates proprietary information and trade secrets of CBD. BERRY and
BELLSOUTH Advertising and Publishing Company each binds and obligates itself, its subsidiaries, its agents, and employees, not to sell, use, disclose or distribute to any entity, directly or indirectly, for any purpose whatsoever, other than in
connection with the performance of this AGREEMENT, any Publisher Information furnished it or them or acquired by it or them, in connection with, under or by virtue of this AGREEMENT; and it is especially agreed that all order information, records,
research data, electronic information, lists of names, telephone numbers and other data including, but not limited 

  

 23 

 
to, Advertiser or Subscriber contracts and computer software and Subscriber Information, furnished BERRY or developed or obtained by BERRY in connection with
BERRY’s services under this AGREEMENT are furnished upon the express condition that such information or data will be used only in furtherance of the provisions of this AGREEMENT, and that all data bases, printed or electronic information
furnished by CBD or developed by BERRY for use in connection with the performance of this AGREEMENT, will, unless otherwise exempted herein, be delivered to CBD immediately after the termination of this AGREEMENT. Furthermore, BERRY shall turn over
to CBD not later than ten (10) days after CBD’s request and without charge to CBD any or all such information or data furnished or acquired by BERRY from any source, including all copies of such information or data, and BERRY shall certify to
CBD that it has complied with the provisions of this paragraph. 
  
 BERRY and BELLSOUTH Advertising and Publishing Company and CBD agree that the Obligation of Confidentiality contained in the Directory Advertising and Marketing Agreement by and between Cincinnati Bell Directory Inc. and BERRY dated July
24, 1996 (the “1996 Agreement”) is hereby merged into the Obligation of Confidentiality set forth herein. Accordingly, any confidential information under that agreement shall remain as confidentiality information for the full period
specified in this Agreement regardless of when the confidential information becomes known to BERRY. 
  
 The provisions of this Section shall survive termination or expiration of this AGREEMENT for a period of five (5) years. 
  
 License of Publisher Information. CBD hereby grants to BERRY a
non-exclusive, royalty free license to use and/or copy Publisher Information solely for the purpose of performing 

  

 24 

 
its duties under this AGREEMENT. Except with respect to Publisher Information needed to provide continuing customer services or resolve any financial issues
between the parties, upon the termination of the AGREEMENT the license granted hereunder shall be cancelled and BERRY shall return all Publisher Information to CBD and shall retain no copies of that information either in paper or electronic form.
Upon completion of those customer services or resolution of those outstanding financial issues, all remaining Publisher Information shall be returned to CBD and BERRY shall retain no copies of that information either in paper or electronic form.

  
 Access to Publisher Information. CBD shall have
access to all Publisher Information, wherever maintained, at all times during the term of this AGREEMENT including, at CBD’s sole discretion and expense, the right to retain copies thereof. Further, CBD shall have the right, during normal
business hours, to review and make copies of all Publisher Information or at BERRY’s actual cost to have BERRY supply CBD or its designee copies of Publisher Information in a form suitable to CBD. 
  
 Obligation of BERRY at Termination/Expiration. BERRY agrees
that upon termination and/or expiration of this AGREEMENT or upon termination and/or expiration of any Directory covered by this AGREEMENT, BERRY, upon written request by CBD, in addition to CBD’s rights described elsewhere in this AGREEMENT,
shall promptly (within five (5) days) return to CBD or its designee all Publisher Information in BERRY’s possession including complete and current copies of database(s) in an electronic format and medium reasonably acceptable to CBD. BERRY
further agrees that it will demand and obtain, by whatever lawful means, the return of Publisher Information made available by BERRY to any third party. BERRY shall, however, have the right to retain copies of Publisher Information subject to the
confidentiality provision of this 

  

 25 

 
AGREEMENT as are necessary to fulfill and discharge its obligations or as are required to comply with laws, regulations, or administrative regulation. Upon
completion of all such duties, remaining copies will be destroyed or returned to CBD at CBD’s discretion, together with a certification by an officer of BERRY that all Publisher Information has been returned or destroyed as the case may be.
BERRY shall bear all costs associated with providing such material including, but not limited to, costs or expenses for packing and shipping. 
  
 Rights of CBD upon Termination/Expiration. Upon termination and/or expiration of this AGREEMENT, CBD reserves the right to use its Publisher
Information for any purpose whatsoever. 
  
 Rights of BERRY
upon Termination/Expiration. Subject to the confidentiality and non-compete provisions contained in this AGREEMENT, upon termination or expiration of this AGREEMENT, BERRY shall have the same rights as any third party to obtain and use such
CBD information as is generally available to the public as is required by practice, regulation or law. 
  
 Information Systems. Except as otherwise provided in this AGREEMENT, unless specifically jointly developed by the Parties with negotiated
rights of use and ownership, all information systems utilized and developed by BERRY in connection with the provision of its services shall remain the sole and exclusive property of BERRY, its affiliates and/or agents. While CBD is granted a
non-exclusive right to access certain identified systems and utilize specified software and hardware, such right or limited use license is limited to the term of this AGREEMENT and the respective duties of the parties. CBD is granted no title or
ownership interest in any proprietary BERRY or affiliate or agent system, software or process and all information related to such shall be used and protected by CBD to the degree and in the manner BERRY is required to 

  

 26 

 
protect CBD confidential information. Upon termination or expiration of this AGREEMENT, CBD shall cease use of all such proprietary information systems and
software and return to BERRY all such information systems and related documents in CBD’s possession. 
  
 LISTINGS TO BE INCLUDED IN THE YELLOW PAGE DIRECTORIES 
  
 a) Unless otherwise requested by the telephone subscriber, each business telephone subscriber shall be entitled, without charge in the printed and
internet based Yellow Pages Directories, under a classification in the heading structure offered in the Directory that is the primary Directory for the telephone exchange serving the business subscriber, to one listing selected by the business
telephone subscriber provided that such listing is in conformance with CBD’s listing practices. At CBD’s sole discretion, it will determine the listing policies and definitions of telephone subscribers for enclusion of listing within each
printed or electronic directory. 
  
 b) BERRY shall exercise every
reasonable effort to correctly include the listings for business telephone subscribers in each issue of the appropriate Yellow Pages Directory. 
  
 BILLING AND COLLECTION 
  
 CBD shall be responsible for the billing and collection of all Directory related revenues. CBD shall bill all local advertisers using its normal billing
procedures or other appropriate method as agreed to by the parties. In addition to providing CBD with billing information, BERRY shall provide reasonable assistance to CBD’s collection practices through the efforts of BERRY’s local sales
force. As a part of BERRY’s reasonable assistance, BERRY will maintain a collection manager position in the Cincinnati office to provide a dedicated collection source to assist CBD and 

  

 27 

 
the BERRY local sales force. CBD shall also have the same billing and collection responsibility for foreign, internet, electronic, audiotext and national
revenues as CBD has today. BERRY shall continue to bill and provide support, such as tear sheets, for all national advertising accounts. 
  

	 	a)	CBD shall bill and, except as otherwise herein provided, attempt to collect all charges for advertising and related charges in the Directories. 

  

	 	b)	CBD, when collecting for such charges may follow the same standard collection methods and practices currently in effect, with such modifications as may be necessary to apply these
standard practices to Directory advertising. Any account deemed uncollectible by CBD, at CBD’s discretion, will be either referred for collection or handled as CBD deems appropriate. CBD has the option to utilize a collection agent of its
choice. CBD will determine what collection methods, including but not limited to referral to local attorneys, collection agencies or in-house collection, should be employed for each account. 

  
 Consistent with its present practice, BERRY shall supply to CBD in a suitable
electronic format preliminary billing information including name, address, telephone number, advertising detail and special billing instructions so that CBD may review that information to minimize billing information deficiencies and errors. BERRY
shall supply to CBD in a suitable electronic format or other means and hard copy (List of Business), complete billing information including name, address, telephone number, advertising detail and special billing instructions at least thirty (30)
days prior to the advertising billing date of each Directory publication. In addition, BERRY will provide CBD or any party that CBD designates, in a suitable electronic format or other means as requested by CBD, containing all necessary billing
information for internet or other specialty billed 

  

 28 

 
advertising including name, address, telephone number, advertising detail at least ten (10) days prior to the first of the month to be billed. 
  
 BERRY shall specify any changes to be made for any reason in monthly billing
thereafter. These changes shall be reported to CBD and the reason for the said changes must be indicated on each change thirty (30) business days prior to the first affected billing date. In the event the billing change occurs within ten (10)
business days of the first affected billing date following the change, the second affected billing date will apply. As CBD has worked with BERRY’s operations in Cincinnati and Dayton in the past to minimize billing information deficiencies and
errors, BERRY will reimburse CBD for all direct and reasonable costs which CBD incurs to correctly bill the customer’s account provided that CBD knew and provided BERRY with the necessary information to cure the error prior to final bill tape
being sent to CBD. CBD, as Publisher of the Directories, sets credit policy and has the right to accept or reject advertising based upon credit considerations. Should BERRY sell advertising to accounts which were not approved by CBD and such
accounts are not paid in full within eighteen (18) months of publication, then BERRY shall reimburse to CBD 18.5% of the account’s unpaid balance. 
  
 TERM 
  
 The term of this Agreement, unless earlier terminated or extended by mutual agreement or pursuant to the terms of this Agreement as stated elsewhere
herein, shall be effective September 1, 2002, commencing with the services necessary for publication of the June 2003 directories (Cincinnati, Northern Kentucky, White Pages, KY Neighborhood and Ohio Neighborhood), and terminates August 31, 2009
with the November 2009 issues of the Directories (the “Term”), with 

  

 29 

 
regard to the sales function that BERRY performs in connection with November 2009 Directories, except, that BERRY’s obligations under various Sections
of this Agreement and all other obligations in connection with the November 2009 Directories which by their nature should continue until the November 2010 Directories or the next issue of such Directories is published will continue in full force and
effect. Notwithstanding the above, all compensation due BERRY hereunder with respect to all directories published prior to the June 2005 Directories, shall be the same as paid under the 1996 Agreement. All indemnification and other provisions of
this Agreement that have payment or reimbursement obligations based on the commission rates set forth in the 1996 Agreement shall be unchanged with respect to all Directories published prior to the June 2005 Directories. 
  
 TERMINATION 
  
 Either party may terminate this Agreement in the event the other breaches or
fails to perform any material obligation hereunder upon the following conditions. 
  
 1) The party asserting the breach shall give written notice specifying in reasonable detail the nature of the breach and the remedy required (the “Cure Notice”). 
  
 2) The party in breach shall respond in writing to the Cure Notice detailing
the specific actions it will take to cure the breach within ninety (90) days or if the breach is not reasonably curable within 90 days, the actions it will take to cure the breach within one hundred thirty-five (135) days of receipt of the Cure
Notice. 
  
 3) If such cure is not achieved, the party asserting
the breach shall be entitled to declare the Agreement terminated by giving written notice (the “Termination Notice”) effective either upon 

  

 30 

 
completion of the Directory sales campaign (November or June) then in progress or upon completion of the next succeeding Directory sales campaign.

  
 In addition to the right to terminate for a material breach,
the parties shall have the following specific rights of termination: 
  
 1) CBD may terminate this Agreement if BERRY shall fail to achieve “minimum” aggregate KPI objectives for any two (2) consecutive annual directory cycles during the Term. To terminate for this reason, CBD must give BERRY written
notice of termination effective, in CBD’s sole discretion, either upon completion of the Directory sales campaign (November or June) then in progress or upon completion of the next succeeding Directory sales campaign. 
  
 2) CBD may terminate this Agreement upon the assignment (other than an
assignment pursuant to the sale of all or substantially all of the assets of BERRY, the sale of the stock of BERRY, or any merger, consolidation or similar transaction involving BERRY) of BERRY’s responsibilities to a third party not authorized
by CBD and not within the control group of companies owned by BERRY or BellSouth Corporation. Upon such an assignment CBD, upon written termination notice, shall have the right to terminate this Agreement effective, in CBD’s sole discretion,
either upon completion of the Directory sales campaign (November or June) then in progress or upon completion of the next succeeding Directory sales campaign. 
  

3) Either party, upon sixty (60) days written notice, may terminate this Agreement upon a declaration, filing or finding of bankruptcy or insolvency of
the other not cured within thirty (30) days of such declaration, filing or finding. 
  
 4) Without otherwise limiting the rights and obligations of the parties pursuant to the assignment provision of this Agreement, Berry shall have the right to terminate this Agreement 

  

 31 

 
upon the conclusion of the sales campaign then in progress should CBD or its successors in interest or permitted assignees cease to be parties to agreements
with Broadwing Inc., its subsidiaries, affiliates, successors and assigns, which agreements prohibit Broadwing Inc., its subsidiaries, affiliates, successors and assigns, from competing with CBD with respect to Directories. CBD shall promptly notify
BERRY of the termination of such agreements and CBD shall have ninety (90) days from the date of termination of such agreements to reinstate such agreements or enter into successor agreements with equal terms. BERRY shall have thirty (30) days after
the expiration of such ninety (90) day period, and the failure of CBD to reinstate such agreements or enter into successor agreements with equal terms, to notify CBD of its desire to terminate the Agreement. If Berry does not so notify CBD within
such thirty (30) day period, this Agreement shall remain in full force and effect. 
  
 Expiration or termination of this Agreement at any time for any reason shall not relieve either party from any accrued obligations hereunder due and owing upon the date of expiration or termination. 
  
 INDEMNITY AND INSURANCE 
  
 The parties mutually agree to indemnify, defend and hold harmless one another
including their respective officers, agents, employees and representatives against any and all claims, suits, losses, damages, costs, attorneys’ fees or liabilities of whatsoever kind or nature (“Damages”) arising out of or in any way
connected with their performance or lack of performance or that of their respective employees, agents or subcontractors in connection with this Agreement including, but not limited to, those arising out of claims for directory errors, omissions, or
misrepresentations, or 

  

 32 

 
claims for infringement of patent, copyright, trademark, trade name, service mark or service name as pertain to the proprietary rights of the parties, their
customers or third parties. 
  
 BERRY, as part of its customer
service responsibilities as further defined in the Claims and Adjustments Schedule, shall have responsibility for defending any claims or litigation as a result of directory errors or omissions but subject to the terms and conditions stated in that
Schedule may be due reimbursement by CBD. 
  
 BERRY and CBD shall
each maintain and cause its subcontractors to maintain during the term of this AGREEMENT: (i) Workers’ Compensation insurance as prescribed by the law of the state in which the work is performed and (ii) Commercial General liability
(“CGL”) insurance with limits of at least $1,000,000 per each occurrence of bodily and personal injury or property damage (as such terms are defined within the policy), and which includes “Severability of Interests” and/or
“Cross Liability” provisions, and (iii) vehicle liability insurance with limits of at least $1,000,000.00 per each accident, and (iv) publisher’s professional liability/advertising liability with limits of not less than one million
dollars ($1,000,000). BERRY and CBD each and their respective subcontractors shall furnish prior to the start of work or any time thereafter, if requested by CBD or BERRY as the case may apply, certificates or adequate proof of the foregoing
insurance. Certificates furnished by BERRY and CBD and their respective subcontractors shall state that BERRY or CBD, as the case shall be, is (a) listed as an additional insured with respect to (ii) and (iii) above to the extent of its liabilities
due to Insured’s negligence, and (b) each is to be notified in writing at least thirty (30) days prior to cancellation of or any material change in the policy, and (c) that such policies shall be primary and noncontributory. BERRY and CBD
intend that the risk of loss or damage as described within this paragraph be insured by duly licensed, financially 

  

 33 

 
responsible insurance carriers. All persons furnished by BERRY or CBD shall be considered solely BERRY’s or CBD’s employees or agents, as the case
may be, but in no case shall such employees or agents be considered an employee of the other Party, and BERRY or CBD individually shall be responsible for payment of all unemployment, Social Security, and other payroll taxes, including contributions
from them when required by law. BERRY and CBD each agrees to indemnify and save harmless the other Party and its customers from and against any losses, damages, claims, demands, suits and liabilities (including reasonable attorney’s fees) that
arise out of or result from: (a) injuries or death to persons or damage to property, including theft, caused by BERRY’s or CBD’s acts or omissions, those of persons furnished by BERRY or CBD, or in any way arising out of the work or
services performed by BERRY or CBD or by persons furnished by BERRY or CBD, or (b) assertions under Workers’ Compensation or similar acts made by any person furnished by BERRY or CBD or by any of their respective subcontractors, or (c) any
failure by BERRY or CBD to perform BERRY’s or CBD’s obligations under this clause. BERRY and CBD each agrees to defend the other Party and its customers, at the other Party’s request, against any such claim, demand or suit. CBD and
BERRY each agrees to notify the other within a reasonable time of any written claims or demands against CBD or BERRY and its customers for which the other Party is responsible under this clause. 
  
 In any case where CBD or BERRY is made a party to a suit, it shall have the
right, if it so desires, to be represented by its own attorneys at its own expense. 
  
 BERRY and CBD each shall carry adequate property damage, fire and theft insurance on all property, including records and Directories which might at any time be in its possession by reason of this AGREEMENT.

  

 34 

 NON-SOLICITATION 
  
 Absent the mutual written consent of the parties, during the term of this AGREEMENT and for thirty-six months after the
termination or expiration of this AGREEMENT, neither party will, directly or indirectly, solicit or encourage any employee of the other party to terminate employment with his or her current employer and neither party will hire any person who within
the preceding 12-month period has been employed by the other party. 
  
 COVENANT NOT TO COMPETE 
  
 During the term of the
AGREEMENT and, subsequent to the expiration or termination of this AGREEMENT, for 12 months following the publication of any Directories with respect to which BERRY performed sales services, each of BERRY and BAPCO, each on behalf of itself and all
of its subsidiaries (as previously defined) and their respective successors and assigns, hereby agrees that it and they will not, and will cause its subsidiaries not to, directly or indirectly, own, manage, operate, join, engage, or participate in
the ownership, management, operation or control of or be connected in any manner with, any business rendering directories or directory type service in the Designated Area. Ownership in a publicly traded corporation not to exceed 5% shall not be
restricted by this provision. 
  
 EEO 
  
 BERRY agrees to abide by all provisions of the Equal Employment Opportunity
Commission Act and any regulations thereunder as set forth by various federal, state, and local 

  

 35 

 
authorities. 
  
 YPIMA MEMBERSHIP 
  
 As publisher of the Directories, CBD is the publishing member in and will have the right to retain publisher membership Yellow Pages Integrated Media Association (“YPIMA”), and is responsible for all YPIMA
expenses and obligations. 
  
 AUDIT 
  
 Records and Certification of Statements. The Parties
shall maintain business and financial records containing information sufficient to verify the completeness and accuracy of the information required to be reported by each of them under this AGREEMENT. Either Party shall have the right, on reasonable
advance notice to the other Party, to have independent or internal auditors examine such records during regular business hours for the purpose of verifying the completeness and accuracy of the information that each Party reports or is required to
provide under this AGREEMENT to the other Party as true, correct and properly applied in accord with the terms of this AGREEMENT; provided, that as a condition to making such investigation, the auditors shall execute an agreement, in form reasonably
satisfactory to the audited Party, to maintain the confidentiality of such records and not to disclose any information with respect thereto to any person including the Party requesting the audit. The auditors may disclose to the Party requesting the
audit such information as is necessary to confirm to such Party the completeness and accuracy of the financial and other reports relating to the obligations under this AGREEMENT as true, correct and properly applied in accord with the terms of this
AGREEMENT or to advise the 

  

 36 

 
auditing Party of the existence of discrepancies therein. 
  
 In the event that an audit discloses that there are significant deficiencies in the reports or financial information provided under this AGREEMENT, the
audited Party may elect to concur with the findings of the auditors and make such changes, adjustments or modifications as may be appropriate and concurred in by the independent auditors to remedy the deficiency. If the audited Party does not agree
with the findings of the auditors, the audited Party may elect to provide a written response to the auditor’s report to the Party requesting the audit. The Party requesting the audit, if it does not accept the audited Party’s response, may
elect to negotiate a resolution to the disputed findings with the other Party. If the Parties are unable to mutually agree to a resolution of the disputed finding, then the matter will be handled pursuant to this AGREEMENT’s Dispute Resolution
Procedure. 
  
 YELLOW PAGES ALLOWANCE 
  
 CBD has the right to annually place yellow pages or internet advertising in
the Directories for which BERRY will not receive a sales commission. The annual value of this allowance starting in the 2003 directories is $2.0MM, and will increase annually at the same percentage as the yellow pages advertising rate increases.
This amount will be finalized by August 1 each year. CBD has the exclusive right to assign the use of this allowance, or any portion thereof, to and Cincinnati Bell or Broadwing subsidiary or affiliate for the purposes of promoting the products or
services of such entities. 
  
 For purposes of determining
directory revenues and any impact upon commissions or KPI measurements, such allowances shall not be counted as revenues. Yellow pages expenditures in 

  

 37 

 
excess of the annual allowance shall be considered as Billed Advertising Revenue and will be eligible for standard and potential bonus commissions and will
be provided for KPI measurement. 
  
 DISPUTE RESOLUTION
PROCEDURE 
  
 In the event that the Parties are unable to
agree on any matter requiring mutual agreement in this AGREEMENT or as specifically required by sections of this Agreement, the Parties shall initiate the following procedure for the resolution of such dispute (“Dispute Resolution
Procedure”). 
  
 a) The Parties shall attempt to identify an
individual that each is willing to accept as a mediator of the disputed issue. (For purposes of the following Dispute Resolution Procedure, if a single mediator is selected, then this mediator shall commence the proceeding with the submission
provided for in subparagraph (b). In the event that such an individual cannot be agreed upon within seven (7) business days of the determination that a dispute requiring resolution exists, then each Party will select a mediator within five (5)
business days, that each in its sole discretion feels competent to resolve the dispute. The two (2) designated mediators will in turn mutually select a third mediator who shall be added as a mediator of the dispute. Collectively the three mediators
will be referred to as the “Dispute Resolution Panel.” 
  
 b) Each of the Parties shall submit to the Dispute Resolution Panel such materials and written presentations as they feel will assist the Panel in resolving the issue that is subject to dispute. The Dispute Resolution Panel may, but need
not, elect to request an oral presentation from each of the Parties regarding the issue to be resolved. 
  
 c) The Dispute Resolution Panel must apply criteria set forth in the AGREEMENT that relates to the particular issue to be resolved. The Dispute Resolution
Panel may not develop a basis 

  

 38 

 
for resolving the dispute that is inconsistent with or not found in the AGREEMENT. 
  
 d) The Dispute Resolution Panel shall require that the Parties’ presentations provided for in subparagraph (b) be
presented to the Dispute Resolution Panel within ten (10) business days of the selection of the Dispute Resolution Panel. If oral presentation is desired by the Panel, such oral presentation shall occur within five (5) business days of the
submission of the written materials, and the Dispute Resolution Panel shall render its decision within five (5) business days of the last presentation (whether written or oral) to them. 
  
 e) A resolution of the dispute concurred in by at least a majority of the Dispute Resolution Panel shall be binding on the
Parties. In the event that the Panel is unable to reach a unanimous or concurring decision, then the position that is the average of the two Panelists that are the closest shall be the resolution of the dispute. In the event that all Panelists are
equally distant, then the middle Panelist’s position shall be the resolution of the Panel. 
  
 f) All costs of the dispute resolution procedure shall be borne equally by the Parties. 
  
 g) There shall be no judicial or other appeal from the determination of the Dispute Resolution Panel. 
  
 h) Notwithstanding any language or perceived intent to the contrary, whether
or not stated in any provision of this Agreement, absent a separate written agreement signed by the parties, these Dispute Resolution provisions and the Dispute Resolution Panel shall be prohibited from making any decision the remedy for which is a
termination of this Agreement. 
  
 OTHER PROPRIETARY RIGHTS

  
 This AGREEMENT provides for the retention of third parties
to supply research or 

  

 39 

 
materials in connection with the Directories. In instances where one party makes payment to such third parties, it shall have sole ownership of the work
product delivered by the third party. However, where BERRY and CBD jointly make payment for such third party services, each shall have a right to the work product delivered and may make such use of it as they may deem appropriate, consistent with
the confidentiality and other restrictions on the use of Directory related data set forth in this AGREEMENT. 
  
 FORCE MAJEURE 
  
 If any party hereto shall be prevented from performing any of its obligations under this AGREEMENT because of any act of God, lockout, strike or other labor dispute, riot or civil commotion, act of public enemy, law,
order or act of government, whether federal, state or local, or other similar event beyond the Party’s control, hereinafter referred as a “force majeure event,” then that Party shall be excused from performing any of its obligations
which are so prevented. However, the Party so excused is responsible for performing those obligations, of which it had been relieved due to the force majeure event, as soon as the force majeure event has ceased to prevent the Party’s
performance. 
  
 ACCESS TO BERRY TRAINING 
  
 BERRY will make available and CBD personnel, but not the personnel of the
successors and assigns of CBD, will have access to the BERRY Management Assessment Center and other training that BERRY provides to its employees. CBD’s access to Berry Management Assessment Center training or any other BERRY training courses
will be limited to five persons per year to any 

  

 40 

 
individual course. To the extent that any CBD personnel should wish to participate in any of the course offerings offered by BERRY, BERRY will make the
reasonable arrangements, at no charge, to allow such CBD personnel to attend the training programs. In addition, on a selective basis, CBD personnel may monitor any course prior to their decision to attend being finalized. CBD shall be responsible
for the expenses incurred by its employees in attending such training and any incremental costs incurred by BERRY by such attendance, i.e., additional textbooks or training materials, etc. Should the volume of CBD participation materially increase
BERRY’s costs, the parties shall agree to appropriate reimbursement at BERRY’s actual cost. 
  
 WINDING DOWN PROCEDURES 
  
 a) Winding Down Procedures. In anticipation of the termination or expiration of this AGREEMENT or of BERRY’s duties with respect to the Directories, CBD will provide reasonable written instructions
establishing procedures for the wind down of the business relationship created by this AGREEMENT and the orderly transition of the Directories Business upon the issuance of written notice of such termination or expiration. BERRY agrees to use in
good faith its best efforts to comply with CBD’s directives in carrying out such procedures. CBD and BERRY agree that it is mutually beneficial to the Parties’ customers and to the public that an orderly transition process occur, which
focuses on providing continued quality service to the advertisers and preventing undue disruption and loss to CBD’s business. Accordingly, BERRY agrees to return all Publisher Information to CBD within thirty (30) days (it being agreed that
BERRY may copy and retain whatever documents or information that is required to fulfill BERRY’s customer service obligations hereunder). Specifically, but not as a limitation on its obligations hereunder, BERRY shall carry out 

  

 41 

 
its duties hereunder during the wind down period in conformity with the terms of this AGREEMENT. In recognition of the difficulties inherent to a wind down
period, upon mutual agreement, CBD, at its expense, may offer additional inducements, through BERRY to BERRY’s sales personnel to meet or exceed objectives. Additionally, BERRY acknowledges and agrees that CBD may enter into a Sales Agency
Agreement with a new person or entity (“New Agent”) during the wind down period. BERRY agrees that it is essential that CBD continues to be given access to canvass data, sales meetings, sales reviews and other information of CBD to insure
a seamless transition and provide quality service to advertisers with respect to Directories with publication dates subsequent to the effective date of termination or expiration of this Agreement. The entering into an agreement between CBD and New
Agent shall not otherwise alter or amend BERRY’s rights or obligations hereunder. 
  
 b) Wind Down Committee. Upon the issuance of written notice of termination or expiration of this AGREEMENT or as to any Directories or as soon thereafter as practicable, CBD and BERRY shall meet to discuss the
instructions of CBD given pursuant to the wind down procedures above and to coordinate the aspects of the wind down process. Both CBD and BERRY shall designate a representative or representatives to a wind down team (“Wind Down Team”), all
of which representatives shall coordinate the wind down of the business relationship between CBD and BERRY in accordance with the standards set forth above. 
  
 c) Work in Process. Subsequent to receiving notice of the expiration or termination of this AGREEMENT or of BERRY’s duties with respect to any
Directories but prior to the effective date of such expiration or termination (the “Transition Period”), BERRY shall continue to provide advertising and marketing services for Directories with publication dates prior to the effective date

  

 42 

 
of termination or expiration; provided, however, that all services which would have been performed during this period for Directories which are published
after the effective date of termination or expiration shall cease upon receipt of notification of such termination or expiration by BERRY or as elsewhere specified in this AGREEMENT. 
  
 d) Customer Service Responsibilities. During the Transition Period, CBD and BERRY agree to provide for an orderly
process whereby advertising records and customer subscriber record data will be transferred to CBD. BERRY’s customer service responsibilities for Directories for which it has conducted the sales campaign and that are issued prior to or will be
issued subsequent to the effective date of the termination or expiration of this AGREEMENT or BERRY’s duties with respect to such Directories shall continue until publication of the next succeeding publication of each Directory, except for a
termination as a result of CBD’s failure to timely compensate BERRY. 
  
 e) Notice. To facilitate the intent of the parties in the wind down process, CBD shall give BERRY prior written notice either upon completion of the Directory Sales Campaign (November and June) then in progress
or upon completion of the next succeeding Directory Sales Campaign, but at least six months prior to its intent to terminate or to not otherwise continue the relationship beyond the expiration date or shall give BERRY notice of termination as
provided in the Termination provisions or as otherwise specifically stated in this AGREEMENT. Failure to do so will not void a notice of termination or the expiration date of this AGREEMENT. 
  
 f) Cool Off Period. During the term of the AGREEMENT and for a period
of two (2) years after its termination or expiration for any reason, the parties agree to take reasonable measures to avoid subscriber confusion with respect to the identity of competing directory publishers, including mandatory statements during
subscriber contacts clearly identifying the company and 

  

 43 

 
product represented. 
  
 MISCELLANEOUS 
  
 a) Unless otherwise specified herein, all notices or communications which are required or permitted hereunder shall be in writing and shall be deemed to have been duly given if delivered in person or mailed by
certified or registered mail, return receipt requested and postage prepaid, as follows: 
  
 If to BERRY: 
 Peter A. Luongo 
 President and CEO 
 L. M. Berry and Company 
 3170 Kettering Boulevard 
 Dayton, Ohio 45439 
  
 and, 
  
 Joseph S. Armanini 
 General Counsel 
 L. M. Berry and Company 
 3170 Kettering Boulevard 
 Dayton, Ohio 45439 
  
 If to CBD: 
 Douglas A. Myers 
 President & CEO 
 CBD Media LLC 
 312 Plum Street 
 Suite 900 
 Cincinnati, OH 45202 
  

 44 

 With copy to 
  
 John E. Barnes 
 Dinsmore & Shohl LLP 
 1900 Chemed Center 
 255 East Fifth Street 
 Cincinnati, Ohio 45202 
  
 b) This AGREEMENT shall be
governed by and construed in accordance with the laws of the State of Ohio. 
  
 c) This AGREEMENT may be executed in any number of counterparts, but all such counterparts shall constitute but one agreement. 
  

d) Any of the terms and conditions of this AGREEMENT may be waived at any time and from time-to-time in writing by the party entitled to the benefit
thereof without affecting any other terms and conditions of this AGREEMENT. The waiver by either party hereto of a breach of any provision of this AGREEMENT shall not operate or be construed as a waiver of any subsequent breach. 
  
 e) The invalidity or unenforceability of any term or provision of this
AGREEMENT shall not effect the validity or enforceability of any of the remaining terms or provisions hereof. 
  
 f) This AGREEMENT shall be binding upon, inure to the benefit of, and be enforceable by, the respective successors and permitted assignees of the parties
hereto. Except as otherwise expressively provided herein, nothing expressed or implied herein is intended or shall be construed to confer upon or give any person, firm or corporation, other than the parties hereto, any right or remedy hereunder or
by reason hereof. CBD may assign this AGREEMENT (i) to a third person upon the sale of all or substantially all of the assets of CBD, (ii) upon the merger or consolidation (or similar transaction) of CBD with another person (regardless of which
entity is 

  

 45 

 
the surviving entity), or (iii) upon the sale of the membership interest in CBD, in each event without the consent of BERRY. 
  
 IN WITNESS WHEREOF, the parties hereto have executed this AGREEMENT as
of the date first above written. 
  

	L. M. BERRY AND COMPANY
		
	 By:
	 	 /s/ Peter A. Luongo

	 	 	 Peter A. Luongo

		
	 Title:
	 	 President and CEO

	
	CBD Media LLC

  

 46 

	 By:
	 	 /s/ Douglas A. Myers

	 	 	 Douglas A. Myers

		
	 Title:
	 	 President and CEO

  

 47 

 Joining in and agreeing to the obligations set forth in the Obligation of Confidentiality Covenant Not to Compete Only:

  

	BELLSOUTH ADVERTISING AND PUBLISHING COMPANY
		
	 By:
	 	 /s/ Elmer Smith

		
	 Title:
	 	 President - Advertising & Publishing Group, BellSouth Corporation

  

 48 

 SCHEDULE A 
  

FINANCIAL SCHEDULE 
  
 I. EXPENSES: 
  
 Unless stated specifically elsewhere in the Agreement or any Schedule, BERRY shall pay expenses it incurs in performing its obligations under this
Agreement, including but not limited to, all BERRY employee compensation and benefit costs, sales training and campaign operations. 
  
 II. COMPENSATION 
  
 Unless specifically stated elsewhere in the AGREEMENT, BERRY shall be compensated for its services, on an annual directory cycle basis, on a commission
basis consisting of a “Base Commission” and “Incentive Commission”. An annual directory cycle consists of the June issues and the November issues of the Directories issued in the same calendar year. 
  
 For Directories published in 2003 and 2004, the Local Base Commission is
equal to the product of the Adjusted Billed Advertising Revenues multiplied by [*] less [*]of claims and free space attributable to BERRY. “Adjusted Billed Advertising Revenues” from local accounts means the difference
between Billed Advertising Revenues minus 100% of: (i) uncollectibles, (ii) claims attributable to BERRY, and (iii) free space attributable to BERRY. For Directories published in 2003 and 2004, the National Base Commission is equal to the product of
the Adjusted Billed Advertising Revenues for national advertisers multiplied by [*] less [*] of claims and free space attributable to BERRY. 

	[*]	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

 “Adjusted Billed Advertising Revenues” for national advertisers means the difference between
Billed Advertising Revenues minus 100% of: (i) uncollectibles, (ii) claims attributable to BERRY, (iii) free space attributable to BERRY and (iv) all amounts paid as commission or any other form of compensation to a certified marketing
representative (“CMR”). 
  
 For directories published
beginning in 2005 and through the remaining term of the agreement, the Local Base Commission is equal to the product of the Adjusted Billed Advertising Revenues multiplied by [*], less [*] of claims and free space attributable to
BERRY. For Directories published beginning in 2005 and through the remaining term of this Agreement, the National Base Commission is equal to the product of the Adjusted Billed Advertising Revenues for national advertisers multiplied by [*],
less [*] of free space attributable to BERRY. 
  
 For all
directories published prior to 2005, the “Incentive Commission” is equal to [*] of the amount by which Net Collected Revenues for an annual directory cycle exceed [*] of Net Collected Revenues for the immediately preceding
annual directory cycle. For all directories published in 2005 and thereafter, the “Incentive Commission” is equal to [*] of the amount by which Net Collected Revenues for an annual directory cycle exceed [*] of Net Collected
Revenues for the immediately preceding annual directory cycle. 
  
 See attached Commission Calculation illustration. 
  
 III. PAYMENT
TERMS 
  
 The Parties shall meet just prior to the
service order close dates for each Sales Campaign and using historical experience and available sales data in good faith, shall estimate the anticipated 

	[*]	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

 Adjusted Billed Advertising Revenues and the Net Collected Revenues for the current annual directory cycle. 

 
 Commissions shall be payable by CBD based on these estimates in three
payments on the dates set forth below: 
  

	 June Issues

	  	 November Issues

	 4/1 (prior to issue date)
	  	 9/1 (prior to issue date)

		
	 6/1 (just subsequent to issue date)
	  	 11/1 (just subsequent to issue date)

		
	 9/1
	  	 2/1

  
 Prior to the payment
of the final one-third payment, the Parties shall reconcile payments made based upon the initial good faith estimates to current updated information and reconcile the third payment. 
  
 A final true-up and reconciliation of the base commission using actual Adjusted Billed Advertising Revenues and actual Net
Collected Revenues for each annual directory cycle shall occur on December 1 for the June issues and April 1 for the November issues, i.e., eighteen months following the start of the billing cycle. 
  
 Payment of any estimated incentive commission applicable to all Directories
published in a calendar year shall be paid on February 1st of the following year. A final true-up and reconciliation of the incentive commission using actual Net Collected Revenues will occur on February 1st of the next following year. 

 
 Payments required under the terms and conditions of this AGREEMENT which
are not made on or before the due date shall be assessed a late charge at the rate of 1-1/2% per month or the maximum rate permitted by law, whichever is lower. 

 IV. PREPRESS FEES 
  

In consideration of the services to be performed by BERRY as identified in the Prepress Schedule, BERRY shall be compensated as follows unless
otherwise specifically stated in that Schedule: 
  
 COMPENSATION
- Berry shall be paid by CBD the sums of [*] for 2003 directories, [*] for 2004 directories, [*] for 2005 directories and the annual compensation will increase by [*] thereafter. One third of 75% of each annual amount
will be paid on April 1st, June 1st and September 1st related
to the June directory issues; one third of 25% of each annual amount will be paid on September 1st, November
1st and February 1st (of the following year) related to the November directory issues. 
  
 V. INTERNET: 
  
 In consideration of the fulfillment services to be performed by Berry as identified in Schedule D, Internet Production, Berry shall be compensated
according to the schedule of fees included in Schedule D. Payment of said fees by CBD to Berry will be made in the month following completion of fulfillment and commencement of billing, provided the billing is supported by detailed invoicing from
BERRY. 

	[*]	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

 VI. TAXES: 
  
 All taxes paid or payable by BERRY in connection with the performance of its obligations hereunder (except taxes related to CBD’s income or other
taxes which CBD has agreed to reimburse including taxes associated with prepress) shall be borne by BERRY. 
  

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

		
	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

		
	 Its:
	 	 President and CEO

 SCHEDULE B 
  

CLAIMS AND ADJUSTMENTS SCHEDULE 
  
 As it is the mutual objective of the Parties to maintain the highest degree of Directory accuracy and subscriber relations, customer complaints concerning
Directories shall be processed in accordance with the attached requirements in the Key Performance Indicator Schedule and Claims Guidelines attached hereto. In this respect, BERRY shall maintain professionally trained customer services units in
Cincinnati and Dayton, Ohio, responsible for satisfaction of customer complaints and correction of Directory errors or omissions. BERRY will furnish to CBD customer service phone numbers which CBD will print and disburse to the appropriate
organization with the intent for all customer inquiries and complaints to be made to these phone numbers. BERRY shall report the status of all such complaints to CBD pursuant to the procedures established by CBD as Publisher. 
  
 Claim Responsibility. The party having responsibility for a
directory error, omission or claim shall have financial responsibility for resolution of the customer complaint per the customer service guidelines established by the parties as administered by BERRY. The responsible party shall fully indemnify the
other as to all costs, judgments, settlements and attorneys’ fees (damages) regardless of the named party to any litigation. If neither party is at fault, if fault cannot be determined, or if both parties are at fault, BERRY shall defend the
claim and all resulting costs, judgments, settlements, and attorneys’ fees shall be shared in the same ratio as revenues for the error, omission or directory claim at issue. 

 If BERRY is responsible for lost or adjusted directory revenue, including free space awarded by
BERRY, in addition to its indemnification responsibility, it shall reimburse CBD for 100% of such lost or adjusted advertising revenue for 2003 and 2004 directory cycles, and 83.5% of the lost or adjusted billed local and foreign advertising revenue
and 88.5% of lost or adjusted national revenue after adjusting for CMR compensation for 2005 directory cycles and thereafter. BERRY’s Claims Adjustments will be deducted from BERRY’s Commission on Adjusted Billed Advertising Revenues due
from CBD as stated in the Financial Schedule. 
  
 The
responsibility of each Party shall include their responsibility for their employees, agents, subscribers, affiliates and subcontractors. 
  
 If responsibility for a claim cannot be determined as between the Parties, if both are responsible, or if neither is at fault, all adjusted revenues or
Free Space will not be considered as revenues for any purpose and the Parties shall split defense costs and expenses, if any, in the ratio that applies to commission. 
  
 Procedures Review. The importance of both directory accuracy and claims review is highlighted in the ongoing
planning processes, the annual review and the measurements defined as the Key Performance Indicators. Due to the impact on customer satisfaction and revenues, the parties agree to annually review both the cause and impact of directory claims as well
as the procedures utilized to resolve such disputes. Should the parties agree that current claims resolution procedures, including the financial impact on the respective parties, are not meeting their objectives 

 
or are counterproductive to the letter or spirit of their cooperative relationship, upon mutual agreement appropriate modifications to those procedures will
be instituted. 
  
 Claims Guidelines. The enclosed
Claims Guidelines, which may be amended by mutual approval of the Parties, shall be followed by BERRY’s customer service personnel in resolving customer claims: 
  
 CLAIM GUIDELINES 
  

		
	1) Incorrect Telephone Number	  	Incorrect Telephone Number - usually 100% of unit except if number is one or several in an ad - then we will adjust a portion (if 1 of 2 is wrong - we will adjust 50%; or
if 1 of 25 is wrong - we will adjust 1/25th of an ad).
		
	 	  	If unit is a Trade item under a TM or CTM, we can adjust 100% of unit plus a portion of TM or CTM if requested up to 100%. (If there are 10 numbers and 1 is wrong - we could give
10% on CTM or TM. If there is only 1 number, could give 100% of CTM or TM if requested.)
		
	2) Incorrect Name	  	Name Incorrect - if first word of name is correct, we will offer about 25%; or if it is within a TM or CTM, we will offer about 25% - depending on difference. Percentage
can range from 10% to 100%.
		
	3) Incorrect Address	  	Address Incorrect - basic adjustment is 50%. If very slight difference, we will start at 10%. Locality - 50%. If business has a lot of walk-in customers, may adjust to
100%.
		
	4) Wrong Heading	  	Incorrect Heading - basically 100%. Although if the finding word is the same, we will try 50%.
		
	5) Omitted In Error	  	Omitted In Error - 100% (fair) Liability release also required
		
	6) Inserted In Error	  	Inserted In Error - 100% (fair) Except as noted in 1 and 3 above.

		
	7) Incorrect Copy	  	Incorrect Copy - CTM’s and TMs are divided into 1/3 portions. 1/3 is the finding line, 1/3 is for the logo, and 1/3 is for text. If finding line is slightly different,
we will try for 10% then go up. If very different, we may have to go to 50% or even 100%.
		
	 	  	If logo is slightly different, we will start at 10%. 1/3 is usually the most given on a logo unless it is a competitors then 100% of TM or CTM.
		
	 	  	If text is slightly different, we will start at 10%.
		
	 	  	If HAS ads or QC ads run incorrect copy, adjustment will vary greatly - depending on difference - can range for 5% to 100%.
		
	8) Type Size	  	Type Size - 10 to 25. Goodwill settlement might be considered to 10% depending on the degree of error and longevity of the customer.
		
	9) Page Position	  	Page Position - 25 to 50 (if adv. is on a page that the heading is not related). Goodwill settlement might be considered to 10% depending on the degree of error and
longevity of the customer.
		
	 10) EL or Subcaps Information
       Out of Sequence
	  	EL Information or EL Out Of Sequence - basically 100%. The only difference is if EL has very slight difference, then start at 25%. Also EL’s that are unique for only 1
listing and appear with a different listing may require an adjustment on that listing as well as the EL.
		
	11) Incorrect Subcaps	  	Incorrect Subcaps - basically 25% of listing although this does vary. If it is a geographical caption, can adjust to 100%. Also if it is very different, can adjust
100%.
		
	12) Unauthorized Listing	  	Unauthorized Listing - if this listing is not on order but we billed for it, we will adjust 100% less commission. If listing is not on order and not billed, we will offer a
% off their TM/CTM or TN based on how many listings appear (if 4 listings appear and 1 is unauthorized, offer 1/4).

		
	13) Duplicate Advertising	  	 Duplicate Advertising - if billed for duplicate, adjust 100% less commission.

		
	14) Subcaps out of Sequence	  	 Subcaps Out Of Sequence - start at 10% of TN or TM or CTM.

		
	15) Incorrect Brand Name	  	 Incorrect Brand Name - generally 1/3 but this can vary for 10%.

  

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

	 Its:
	 	 President and CEO

 SCHEDULE C 
  

PREPRESS SCHEDULE 
  
 Together with specific white page services defined herein, BERRY shall be responsible for all yellow page “Prepress” services which is a general
term that includes necessary steps procedures and processes required to provide a printer with fully formatted data to print finished directory pages, which includes listings, listing information, in-column units, trade units, display ad information
and page filler. Berry agrees that it will follow CBD’s prepress and output specifications. All data will be current and updated as changes are received from CBD, local BERRY sales representatives and national sales agencies. In addition to
providing data, BERRY also provides all speculative ads, ad proofs and any other materials needed by its sales force during a sales campaign. The Prepress Schedule is defined and outlined in the KPI Schedule (Schedule H). The Production schedule for
2003 is attached for reference. As the Parties strive to remain an industry leading publisher, continuous innovations in the Directories are required to satisfy the Advertisers and Directory users. BERRY will have the financial responsibility to
modify the Directories as mutually agreed by the Parties. BERRY will perform various prepress activities, to include planned modifications to BERRY’s prepress capabilities. The objective is to further improve the value of the Directories in
similar areas that CBD has received prior to this AGREEMENT and to maintain a commitment to improve and enhance user value. All of the definitions of specific activities listed here, are packaged together and considered Prepress Services.

 1. Sales Assignment - Contracts are assigned to a specific sales rep or sales team prior to
actually printing the accounts. This enables sales management to review revenue reports of each assignment and make any necessary changes. The assignment code (sales representative and sales segment) is maintained in the Selling and Publishing
systems so that service order activity affecting the accounts can be routed to the appropriate sales rep. This also enables BERRY to maintain maximum continuity of contact from year to year, as requested by CBD. 
  
 2. Sales Contract Preparation - When an assignment has been
completed, account lists and contracts are generated for each sales rep. The current contract processing is supported by an electronic feed to a laptop (premise) or PC (tel sales). Any number of accounts can be generated while the remainder are held
in the system pending a request for generation. 
  
 3. Order
Processing - The actual updating to the Sales and Publishing Databases from local sales, national sales and service order activity are included in order processing. These processes are, for the most part, electronic, with exceptions being
keyed manually. 
  
 4. Database Management - The
current Publishing database is Access, which is also used by BellSouth Advertising and Publishing Corporation (“BAPCO”) and managed by BellSouth Information Services in Atlanta, Georgia, in conjunction with BAPCO’s Systems Support
Group. The Graphics platform is managed by BERRY’s MIS department. 
  
 The pagination management is currently managed by VOLT, who receives BERRY’s electronic files and prepares paginated files for printers. BERRY is responsible for updating, 

 
managing, and protecting all CBD’s listing and yellow pages information in a similar manner as BAPCO’s internal database information. 

 
 5. Ad Design - To properly service the advertising needs of
CBD’s customers, BERRY will provide high quality speculative display ads which are prepared, primarily by BERRY’s centralized Graphics units in Dayton and Nashville, Tennessee. BERRY’s Dayton, Ohio Graphics unit, which will provide
most of the finished material, can also support specification requests. By adequately staffing these two offices, turn-around time for work in the graphics units is three days or less. Two staff artists will also be located at the Cincinnati sales
office in order to work rush specs or meet with customers to develop ads. All ads created by spec artists will be stored electronically and used to produce finished ad files. 
  
 6. Page Layout BERRY will be responsible for furnishing all listings, in-column ads, trade units and display ads
to its composer. - Page layout is phase 1 of completing a finished directory page. During this phase, the listing file, which includes all items sold in the directory, uses pagination rules provided by the publisher to determine the placement of
each item sold. A window with a publishing/advertising code is created for each in-column and display ad sold for ad placement. 

 7. Pagination - This is phase 2 for completing the finished page. All display and in-column
ads are now brought into the windows left in phase 1. During either phase, page proofs may be requested. CBD’s preference is to request them at this phase so that a complete and thorough check can be performed. If a change is required, the file
is updated electronically prior to producing final film pages. 
  
 8. Compilation - This term is used to describe No. 6, Page Layout, which is a function of BERRY’s composer. 
  
 9. Composition - This term is used in conjunction with No. 8, Compilation, to describe the process involved in No. 6, Page Layout.

  
 10. Ad Copy Sheet - This is a form used by the
sales rep to place an order for a sold ad to be produced by BERRY Graphics. All pertinent information required to publish the ad is included on this form. Art reference and special instructions to the artist are provided on this form. 
  
 11. Ad Inventory Control - All specs and finished ads received
in the Graphics department are logged into an inventory control system. This system provides the capability to track ads within the department, produce backlog reports, turn-a-round reports, customer proof status reports, and a variety of ad hoc
reports that may be required. Ads are logged in as received and logged out as completed. This process takes place continuously throughout the day so information remains current at all times. 

 12. Customer Acknowledgment Preparation and Mailing - Includes two parts: 1) A copy of the
advertising order will be received by the customer for review; 2) All changed or new display ads closed prior to the show proof deadline, which is generally two (2) weeks prior to sales close date, will receive a Confirmation Letter and a proof of
their ad, allowing time for their review. Any questions the customer may have on either of these acknowledgments can be reviewed and revised by their sales representative or support group on an as needed basis. All communications will meet the
branding requirements outlined in the AGREEMENT, as well as utilize a Cincinnati based mailing address. 
  
 13. Processing CBD Service Orders to Update the Listing Database - BERRY will receive service order information in a variety of formats
which will be used to update the database. CBD is responsible for maintaining their own white page database which includes residential and business customers while BERRY maintains the yellow page database. CBD will arrange to provide BERRY with
daily (Monday-Friday) updates for business customers only. The updates will be transferred electronically to BERRY, unless notified differently by CBD. 
  

14. Advertiser Proof Preparation and Mailing - All advertisers closed by the show proof date will be sent a proof in the exact size and
color of their new or changed display ad. The Graphics department tracks all proofs within the department to assure they are mailed in a timely manner. The Advertiser is then given time to review the ad and request changes as needed. The Sales
representative will also be given a copy of the proof for Advertiser follow up. Proof turnaround objectives are outlined in the KPI schedule. 

 15. All Billing Reconciliations and Adjustments - BERRY is responsible for generating all
necessary billing adjustment forms which reflect any adjustments or changes necessary to modify, correct, add, or delete customer’s billing amount. CBD will contract with Cincinnati Bell Telephone Company (“CBT”) to perform the actual
billing adjustments upon receipt of BERRY’s information. 
  
 16. VAN Support - BERRY receives all national advertising orders through the National VAN/Elite Order System and applies them electronically to the publishing database. Any fallout is manually keyed into the database. BERRY is
responsible for maintaining VAN/Elite System and ensuring its publishing systems are fully integrated with the order processing system. 
  
 17. National Account Invoice and Tear Page Service - BERRY will provide a directory page of the Advertiser’s ads with the billing
invoice. CMR’s require proof that the ad was published and BERRY will offer this service. This service is provided in addition to tear page studies that will be requested from time to time by CMRs. The medium used for CMR proofs can be
paper-based or electronic to best meet the needs of the National Market. 
  
 18. Galley Page Review and Correction - Should CBD desire, BERRY will make available galley pages to be reviewed for accuracy of information. Galley pages are not in finished page form, but all
non-display ad data can be reviewed. Display ads are noted on the page, but do not actually appear. If changes or corrections are required, CBD will notify BERRY to have the data corrected. BERRY will perform Quality Assurance testing using galleys
regardless of whether 

 
CBD chooses to do this as well. All corrections will be made electronically prior to paginating the directory. 
  
 19. Quality Review of Final Page Proofs Prior to Negative or Positive
Creation for Printer - After all galley corrections have been made the paginator will then produce final pages which will include display ads. BERRY will again review all pages for accuracy. Again, if changes are required they can
still be made electronically. When all page proofs have been completed and changes made, the paginator will then produce a digital file in compliance with CBD’s printer specifications and schedule. 
  
 20. Production Scheduling - A Master Schedule of all dates
pertinent to a directory is maintained in BERRY’s Directory Production Department. Specific needs of each directory are identified and a schedule is built to accommodate those requirements. Sales start dates trigger many of the dates for market
preparation. The ship date desired by CBD also plays a key role in determining when a final data tape needs to be pulled and sent to the paginator. When this is determined final dates to process service order activity and to send customer proofs are
then determined. Scheduling is normally done a year in advance so that printing schedules can be secured with the printer. BERRY will work cooperatively with CBD and its vendors to develop an production schedule that optimizes Sales and Production
requirements. CBD has responsibility for managing this process, as well as the pre and post production meetings to identify tactics to further improve product/production quality and reduce costs. 

 21. Ad Manufacturing - This service includes taking the final order for display or
in-column advertising and developing an electronic file that can be sent to BERRY’s paginator to merge with a publishing file to create final pages. This may include art preparation, typesetting, and final composition of ad layout and design.

  
 22. Camera Work - Most artwork today is handled
electronically, however, there may be an occasional need to take a camera shot of a reference piece if quality of the art could be enhanced. 
  
 23. Proofs - A final rendition of an individual ad or a completed page can be referred to as a proof. 
  
 24. Original Galley Creation - An electronic file is received
by BERRY’s paginator who will run pages of data only. At this stage display ads are referenced but do not appear on the page. This is step one of the pagination process. 
  
 25. Page Make-up - The entire pagination process is sometimes referred to as Page Make-up. After galleys have
been created, display ads are then placed in position based on predetermined paging rules. 
  
 26. Spec Advertisement Make-up - Computer graphic artists will be responsible for designing and creating display ad speculative advertising based on a sales representative’s request. BERRY’s
sales office in Cincinnati would also have two on-site computer graphic artists to assist with rush ad design or work on site with a customer to develop a spec ad. Spec ads requested will 

 
be provided in color in either paper or electronic form and will be reviewed with customers. Spec Art turnaround objectives are outlined in the KPI Schedule.

  
 27. Color Separations and Creation of Final Printer
Media - BERRY’s composer, will send CBD’s Printer the material needed to print the final directory product. This would be primarily in the form of an electronic file. Whatever material is supplied, it will contain files for each
color identified on the page. Example: a 4-color page would require 4 separations of film. Under special circumstances, BERRY may have to provide two complete sets of final material to meet individual Directory production schedule dates.

  
 28. Conduct the “Prepress” Services for the
Audio Product Line, Covers, Tabs, White Pages, Health Information Guide, All Existing Pages Within the Classified Section and Any Other Revenue-Based Pages Within the Directory Covers - BERRY will be responsible for providing all services
described in the No. 2, Prepress Services Definition, not only for the classified sections, but also for any other revenue-based item within the cover of the directories. 
  
 29. Conduct the Photocomposition Services for CBT’s White Pages Products - BERRY will provide CBT with a
tape or electronic file containing indicators for all white page advertising sold. CBT will apply this to the white page listing database and produce a final electronic white page file. CBT will be responsible for providing the final paginated white
pages file to their printer. BERRY will also provide support for white page logos, as required. 
  
 30. Collect Incoming Copy from CBD’s Chosen Page Development Vendors, Inspect, Correct and Conduct Quality Assurance Checks on the Incoming
Copy - If an outside 

 
vendor is used to supply any part of the directory, BERRY may act as a coordinator to assure that all information received meets the standards required for
directory pagination. 
  
 31. Build the Final Completed
Directory Product, Including But Not Limited To, Pagination Functions and Forward the Completed Directory Product (in Total) to the Printer on Media Which is Acceptable to the Printer (Film, or Digital File) - BERRY’s composer will
receive all data required to paginate the yellow page directories. They will provide film or the appropriate media to the printer for final printing and binding of the directories. 
  
 32. Responsible for Accepting the Business Subscriber Information Provided by CBT, CLEC’s or Others and Entering
Same Into BERRY’s Systems - All service order updates affecting business subscribers will be forwarded by CBT to BERRY for processing into the yellow page database. CBD will make contractual arrangements with CBT for processing listings
and CBT will process the service orders directly with BERRY. BERRY will be responsible for maintaining the yellow page database and for keeping it aligned with CBT’s database, based on activity received from CBT. Additionally, as telephone
service becomes further deregulated, or telephone provisioning guidelines are changed by state and federal regulatory agencies, BERRY must also process this business subscriber information for other providers in a similar manner as CBT provided
customer data. 
  
 33. Categorize Customers Into the
Appropriate Heading - BERRY will classify all existing and new customers under the appropriate heading. Service orders from CBT will not include a heading classification code; therefore, BERRY is responsible for contacting each customer

 
in a timely manner to ascertain the proper heading code and ensuring the proper execution for publishing the Yellow Pages Directories. 
  
 34. Maintaining the “Yellow Pages Database” (Which Shall
Remain the Sole Property of CBD) - All electronic data maintained by BERRY for publishing the yellow pages is the exclusive property of CBD. It will be maintained and used only for this purpose. 
  
 35. Providing Accurate and Timely Billing Information to CBD to
Complete the Client Billing Process - On a mutually agreed-upon dates, BERRY will provide CBD with a billing tape or similar format of all advertisers in all white and yellow pages directories. This tape will contain all information needed
to properly bill advertisers. A paper copy of the “List of Business” file will also be sent to CBD. Individual Advertising Contract records will be made available to CBD as well. 
  
 36. Heading Structure Table - BERRY will maintain an up-to-date
list of available headings to be used by CBD to properly classify business customers in the yellow pages. 
  
 37. Provide Direct Marketing Database - BERRY will store all advertising information gathered in Access into a Corporate Data Warehouse
(CDW), any other analytical, relational database. CBD will be given open access to this information by way of terminal link ups. BERRY will be responsible for the continued maintenance and upkeep of the data. CBD will be responsible for its terminal
and line expenses. All history will be maintained in the CDW. The active historical data will include the past three (3) years. Additional history will be active if file storage is available. Therefore, to support this requirement, BERRY will send
CBD or its 

 
designated vendor an update, one month after each publishing campaign, of the entire yellow pages database including, but not limited to advertisers,
non-advertisers, revenue, UDAC, contact name, and directories. The information will be in electronic format as designated by CBD. 
  
 38. Furnish CBD with a Record Showing the Telephone Number and the Amount to be Billed for Each New Advertiser and for Each Advertiser Whose Billing
Changes Effective with the New Issues and Specify Any Changes to be Made for Any Reason in Monthly Billing Thereafter. These Changes shall be Reported to CBD and the Reason for the Said Changes Must Be Indicated on Each Change at a Mutually
Agreeable Date Prior to the First Affected Billing Date - A List of Business for billing will be supplied to CBD for billing purposes. If, for any reason, a billing adjustment is made, BERRY will notify CBD in advance of the affected
month’s billing date. 
  

	NOTE:	These Prepress Services will also need to incorporate any future services which may be introduced as a result of the introduction of electronic services including, but not limited
to, CD ROM production and Internet delivery as applicable. All of the above will be completed according to CBD’s specifications, policies and procedures regarding its products as applicable. 

 2003 TARGET/BASELINE PRODUCTION SCHEDULE 
  
 1. 2002 Cincinnati/Metro Campaign 
  

	 Directory

	 	 Sales Close

	 	 Initial Flight of Film
 Sent to Printer

			
	 Cincinnati/Hamilton County
	 	3/28/02	 	4/26/02
			
	 Northern KY
	 	4/5/02	 	5/10/02
			
	 Cincinnati Alpha
	 	3/21/02	 	N/A
			
	 Boone County
	 	4/5/02	 	5/8/02
			
	 Campbell County
	 	4/5/02	 	5/8/02
			
	 Kenton County
	 	4/5/02	 	5/8/02
			
	 Eastern
	 	3/22/02	 	4/30/02
			
	 North Eastern
	 	3/22/02	 	4/30/02
			
	 North Western
	 	3/22/02	 	4/30/02
			
	 Western
	 	3/22/02	 	4/30/02

  
 2. 2002 Suburban Campaign

  

	 Directory

	 	 Sales Close

	 	 Initial Flight of Film
 Sent to Printer

			
	 Clermont County
	 	8/30/02	 	10/3/02
			
	 Butler County
	 	8/30/02	 	10/3/02
			
	 The Work Book
	 	8/30/02	 	10/7/02
			
	 Gallatin/Grant/Pendleton
	 	8/26/02	 	10/2/02
			
	 Harrison
	 	8/26/02	 	10/2/02

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

	 Its:
	 	 President and CEO

  

	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

	 Its:
	 	 President and CEO

 SCHEDULE D 
  

INTERNET PRODUCTION SCHEDULE 
  
 BERRY shall be responsible for all “sales fulfillment” and “production services” for the Internet Directory which are general terms
that include necessary steps and procedures required to publish an Internet-based yellow pages directory, which includes customer websites, Internet Yellow Pages listing enhancements, eCommerce applications, other web-based applications, banner
advertising and any other Internet items of sale that may be introduced through the term of this contract. CBD may periodically review aforementioned fulfillment and production services and, at CBD’s sole discretion, elect to have these
services performed by a third-party vendor, upon 90 days written notice to BERRY. All data will be current and updated as changes are received from CBD, local BERRY sales representatives and National sales agencies. In addition to providing data,
BERRY will also provide all materials/tools needed by its sales force and fulfillment representatives during a sales campaign. The Production Schedule for the Internet Directory is outlined in the KPI Schedule (Schedule H). The Internet Production
Schedule for 2003 is attached for reference. As the parties strive “Best In Class” status, continuous innovations and process improvement in the Internet-Directory publishing are required to satisfy Advertisers and Directory users. CBD and
BERRY, through the joint product development and planning processes, will agree to discuss production, process and product improvements, associated costs and financial responsibilities. BERRY will be offered the right of first refusal to perform
production services, however, CBD can elect to engage a third-party source for said services in whole or in part. 

 The following definitions are necessary for an understanding of this Schedule D: 
  

	 	1.	Internet Advertising Products: To include but not limited to Internet product suites sold to businesses such as: websites and Internet Yellow page listing products,
e-commerce applications, other types of web-based applications, and any other products that may be developed. 

  

	 	2.	Fulfillment Services: Post-sales functions, either through a premise or telephone-based channel, that facilitate the gathering and processing of all the necessary
information and data required to build and implement their internet advertising products. 

  

	 	3.	Production Services: Perform all required functions utilizing web-based tools to create, design and manage the production of internet advertising products and activate
any associated links, domain names or applications. 

  

	 	4.	Production Tools: Web-based tools developed specifically to create, maintain and/or store Internet advertising products. 

  

	1.	Sales Assignment: Internet contracts are assigned to a specific sales rep or sales team prior to actually printing the accounts. This enables sales management to
review revenue reports of each assignment and make any necessary changes. The assignment code (sales representative and sales segment) is maintained in the Selling and Publishing systems so that service order activity affecting the accounts can be
routed to the appropriate sales rep. This also enables BERRY to maintain maximum continuity of contact from year to year, as requested by CBD. 

  

	2.	 Sales Contract Preparation: When an assignment has been completed, account lists and contracts are generated for each sales rep. The current contract
processing is supported by 

	 	 
an electronic feed to a laptop (premise) or PC (tel sales). Any number of accounts can be generated while the remainder are held in the system pending a
request for generation. Internet Advertising contract information will be delivered to the sales representatives at the same time the Print Sales Contract Assignment is provided. 

  

	3.	Order Processing: The actual updating of the database from local sales, National sales and service order activity are included in order processing and fulfillment.
Sales representatives will facilitate actual sales of Internet Directory items, and in some cases, will require the assistance of an Internet fulfillment specialist to complete the product design and/or order completion. The processes are, for the
most part, electronic with exceptions being handled via a paper-based medium. 

  

	4.	 Production and Fulfillment Services: BERRY shall be responsible for all fulfillment and production services for Internet advertising products.
Fulfillment and production are general terms that include all necessary steps and procedures required to effectively and efficiently create, manage, bill and support the Internet products sold to businesses. BERRY and CBD will discuss, and BERRY
will develop procedures and tracking for all agreed upon meaningful aspects of the fulfillment and production services such that CBD may at any time request the data to determine customer specifics at any stage in the post-sales process. BERRY will
adequately staff the production and fulfillment function to meet the mutually agreed upon service levels as outlined in the KPI Schedule. In order to create “Best in Class” products and support service, BERRY will staff the production and
fulfillment operation with personnel that have the skill-set and training to adequately create/manage and maintain the current and future suite of internet products. CBD and 

	 	 
BERRY will mutually agree upon the fulfillment and production responsibilities and cost implication of any future internet products.

  
 CBD may periodically review aforementioned
fulfillment and production services and, at CBD’s sole discretion, elect to have these services performed by a third-party vendor, provided 90 days written notice is given to BERRY. BERRY will be offered the first right of refusal to perform
production services, however, CBD can elect to engage a third-party source for said services in whole or in part. 
  

	5.	Database Management: The listings database is currently managed by CBD. CBD is responsible for managing the database and administering the updating process. CBD, at
its sole discretion, may elect to change database platforms or database architecture to meet the needs of customers and users. Should either party initiate a change in database platforms, architecture or updating processes, both parties agree to
mutually discuss revenue and expense sharing implications. 

  

	6.	Production Management Tool: The production management database currently employed by BERRY is the Web Advertising Tracking System (WATS) a proprietary system developed
and managed by BERRY. BERRY will utilize WATS, or any other future production management tool, to manage the production work- flow process for all Internet advertising items of sale. The production management tool will also generate special reports
to ensure production efficiencies. The specific reports and frequency of reports to be generated will be mutually agreed upon between CBD and BERRY. 

  

	7.	 Internet Advertising Production: BERRY will be responsible for the production of all Internet Advertising items, including, but not limited to
websites, eCommerce sites, banner ads, enhanced listings, featured listings, category sponsorships, as well as 

	 	 
establishing proper links to external websites, supporting web applications and mapping/driving directions. In addition, BERRY will be responsible for
producing all Internet Advertising items of sales for any and all Internet Yellow Pages relationships such as Switchboard.com and Yahoo. CBD and/or BERRY, with adequate notification, may elect to change its website development platform. Any costs
incurred, and/or production requirement changes resulting from a platform change will be mutually agreed upon between CBD and BERRY prior to any transition. Should a platform change be required as a result from change in BERRY's strategic direction,
or resulting from a third party vendor change that BERRY brings into the relationship, CBD and BERRY agree to mutually discuss cost implications and expense sharing before a platform change takes place. BERRY will be responsible for devising a plan
that protects CBD and mitigate costs to CBD. BERRY will provide all necessary production artists and support. BERRY will be responsible for product development utilizing production tools approved by CBD. The production tools enable BERRY to
establish the necessary protocols for effective and efficient web-based publishing on behalf of CBD and its customers. BERRY will be responsible for creating and adhering to the necessary Methods and Procedures (M&P) for creating such report.

  

	8.	Production Tools: BERRY will be responsible for developing and upholding the use of the tools, to establish methods and procedures, and to help develop enhancements or
required changes to manage the publication of the Internet Directory. 

  

	9.	Technical and Customer Service Support: BERRY will be the primary interface for all levels of customer service support. BERRY will be responsible for establishing the
escalation rules and for managing the resolution of all customer service related issues. 

 BERRY will develop and maintain systems for efficient and effective facilitation and tracking of customer
complaints and will train, develop/maintain methods and procedures for all customer issues. BERRY will provide all levels of technical support and resolution for platforms, system and tools they developed and manage, or they manage for third party
vendors. 
  

	10.	Internet Copy Sheet: This is a form used by the sales rep to place and order for a sold ad to be produced by BERRY’s Internet Production group. All pertinent
information required to publish the advertising is included in this form. Ad designs and special instructions to the Internet Production Group are provided on this form. 

  

	11.	Customer Acknowledgment. After production of any Internet Advertising is complete, a confirmation notice or letter will be sent notifying the advertiser that
production is complete. The confirmation notice or letter will be sent within five days of completing production. 

  

	12.	All Billing Reconciliations and Adjustments: BERRY is responsible for generating all necessary billing adjustment forms which reflects any adjustments or
changes necessary to modify, add, or delete customer’s billing amount. CBD and/or CBT will perform the actual billing adjustments upon receipt of BERRY’s information. 

  

	13.	 Quality Review of All Internet Advertising: BERRY will be responsible developing all Quality Assurance Methods & Procedures and administering all
necessary quality checks to all Internet Directory advertising items prior to posting the items in a "live" environment. All Quality Assurance checks to include but are not limited to website content (graphics and text), links to outside websites,
third-party applications and 

	 	 
maps/driving directions. All testing will be completed in a production environment, or any other suitable environment prior to launching in a "live"
environment. 

  

	14.	Building the Internet Database (Which Shall Remain the Sole Property of CBD): All print or electronic data maintained by BERRY for publishing the Internet Yellow Pages
is the property of CBD. It will be maintained and used only for this purpose. BERRY will establish and maintain an accurate Internet database(s) which can be retrieved, manipulated or extracted in a mutually acceptable format, and as reasonably
requested by CBD. The intent is to create a repository(ies) of customer-specific information for Marketing/Sales Analyses and capturing all necessary data elements for reconstructing an Internet Yellow Pages in the event of a system collapse or
change in the relationship of the parties in this Agreement (see Yellow Pages Database description under DEFINITION section of the Agreement). CBD and BERRY will mutually develop a list of marketing and sales reports depicting various
internet related activities to be distributed to CBD on a regular basis. Specific reports and the timing of the delivery of those reports will be mutually agreed upon by CBD and BERRY. 

  

	15.	 Providing Accurate and Timely Billing Information to CBD to Complete the Client Billing Process: On a mutually agreed upon schedule, but no less than
monthly, BERRY will provide CBD, or its bill processing vendor, with a billing tape or similar format of all advertisers in the Internet Directory. The tape will contain all information needed to bill the advertisers. BERRY will develop the
mechanism for triggering billing based on a 30 day production schedule and will assist in forecasting billable revenues each month. An electronic summary of all billable units of advertising, new units, revenues, and accounts 

	 	 
will also be provided to CBD to perform an analysis of activity. Individual Advertising Contract records will also be made available to CBD.

  

	16.	Production Scheduling: An annual schedule will be mutually developed by CBD and BERRY identifying production times for all Internet products in compliance with the KPI
Schedule. The schedule will include itemization of each product, length of time to produce (based on time and motion studies), number of items by product in production queue and average production turnaround times. The intention is to establish a
production workflow tool to effectively manage the efficient production based on established upper and lower control limits. 

  

	17.	Fee Schedule: CBD and BERRY will mutually develop a Fee Schedule for all services provided in the Internet Production Schedule. The Fee Schedule will be reviewed every
six (6) months to determine whether effectiveness has been obtained and whether the fees adequately cover the reasonable expenses of providing services. 

  

	18.	Disaster Recovery & Backup: BERRY will establish backup/recovery protocols and/or systems for all of the production functions, and databases that reside on BERRY's
servers or the servers of any third party vendors BERRY may bring into the relationship. The intent is for BERRY to ensure minimal server "downtime" and to protect CBD and the integrity of the Internet Directory in the event of a system failure or
other event that would require recovery of data. 

 2003 TARGET/BASELINE INTERNET PRODUCTION SCHEDULE 
  

	 Activity

	 	 Description

	 	 Minimum KPI

	 	 Objective KPI

				
	Sales Sig	 	Sales rep closes order in laptop and sends paperwork to Account Maintenance	 	 	 	 
				
	Account Maintenance	 	Account Maintenance completes keying and forwards paperwork for Fulfillment	 	 	 	 
				
	Fulfillment	 	Fulfillment receives paperwork, closes order with customer and forwards paperwork to Production	 	 	 	 
				
	Production	 	Production receives paperwork, completes production work and makes Internet Advertising "live" on Internet website/portal	 	 	 	 
				
	 	 	Total	 	 48 days
	 	 42 days

  

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

	 Its:
	 	 President and CEO

 SCHEDULE E 
  

MARKETING SCHEDULE 
  
 In addition to those services specified in the AGREEMENT, BERRY shall provide an array of marketing services including, but not limited to, the Marketing
Services detailed in this Schedule. As market conditions, assigned areas, and products change, the parties hereby agree to regularly meet in an effort to provide those services and products most advantageous to CBD and its customers. To this extent,
the service and products hereinafter described may be modified by CBD from time to time during the term of the AGREEMENT. 
  
 Further, the reports identified in the following list are dependent upon BERRY’s current contract-processing system and services provided by
third-party vendors. Should such system be modified or replaced requiring changes to such reports or reporting capability, or should third-party vendor requirements or availability materially change, BERRY shall make every reasonable attempt to
provide comparable services. 
  
 CBD, in acknowledgment of the
impact of such marketing services, both as to the products and services subject to this AGREEMENT, shall support the marketing plans and sales objectives agreed to by advertising and promotion of new items, printing formats, or configurations,
competitive strategies and pricing plans that continue to enhance the usage and value of the product. 

 I. MARKETING SERVICES 
  
 Attached hereto and incorporated herein is a list including, but not limited to, specific marketing services that BERRY will
provide to CBD with respect to its Directories on an annual basis, or at the request of CBD to support joint marketing and sales plans. The Schedule of Presentations and Reports will identify specific timing of the primary marketing services
provided by BERRY. 
  
 (a) Strategic Planning:
BERRY and CBD agree to joint strategic planning activities in pursuit of “Best In Class” publishing and sales status. Meetings between the respective marketing, sales, and senior management will occur as outlined in the Schedule of
Presentations & Reports. From such meetings would spring core product enhancements, niche product development plans, promotions, pricing strategies, sales effectiveness strategies, and generally ideas that strive to improve yellow pages usage,
increase revenue, and improve value to our mutual advertisers. A sample of the topics to be addressed include: 
  
 Market Evaluation (situational, economic, and environmental) 
  
 Sales goals and objectives 
  
 Sales Planning 
  
 Sales Training 
  
 Product Development Plans & Analysis 
  
 Non-revenue enhancements 

 Operational Plans 
  
 Advertising Promotions 
  
 Research 
  
 Active involvement in the initial and ongoing training for all impacted personnel will be provided in conjunction with the BERRY sales training and
production departments. In addition, BERRY Marketing may participate in kick-off and interactive customer events related to new product or enhancement introductions. 
  
 (b) BERRY Marketing Action Plan (BMAP): BERRY will provide recommendations for new items for sale,
enhancements to existing product lines, and incentive prices for both current and non-advertisers. BERRY and CBD Media will mutually develop and present two annual Marketing and Sales Plans in support of the objectives outlined in the Agreement.

  
 (c) Pricing Objectives: Rate and
objective recommendations will be made utilizing BERRY’s pricing methodology with final decisions by CBD. BERRY will provide annual economic forecasts for Cincinnati and Hamilton MSA/s, including estimated price, elasticity of yellow pages,
local and regional inflationary forecasts correlated to FIRE indexes or similar criteria. 
  
 (d) Market Management System (MMS): Individual item pricing will be completed using BERRY’s proprietary computer-driven
rate-schedule-producing system to 

 
ensure proper rate relationships among the items sold, proper pricing options and adherence to the overall rate percentages. 
  
 (e) General and Local Market Visuals: The
BERRY Market Information Team will provide conviction materials as sales aids. BERRY will provide inventory to reinforce the points of sale, promote individual items of sale such as color and size, and provide information geared to specific
industries and/or professions. BERRY will also produce local market visuals for CBD, providing specific market information in preparation for a canvass within communicated production deadlines as established by BERRY. All sales support materials
will comply with CBD’s branding requirements as detailed in the AGREEMENT, unless agreed to by CBD on a case-by-case basis. 
  
 (f) Sales Ally: Sales Ally provides a database of market specific data, segmented by industry and supported in the
sales office with computer access. The information provided includes news articles on industry trends as well as comprehensive market specific demographic information for each of the Top 200 headings. Sales Ally also provides other sales support
materials such as local market facts, directory enhancement visual aids, industry specific sales visuals as well as core product and Internet collateral. Collateral will be created via: 
  
 Business Information Research: NEXIS® is an on-line news service that provides sales representatives the most recent research on their customer’s line
of business. BERRY is able to provide articles from NEXIS® to their sales personnel. 

 Claritas, Inc. Demographics: Standard demographics reports will be provided for all Directories
detailing population, income, wealth, age, consumption, etc., for a given directory coverage area. This information helps advertisers understand the demographic make-up of the area that its product serves. This information also is used by BERRY in
pricing methodology to determine rate recommendations.  
  
 (g) Standard BERRY Headings Resource: Heading information will be provided in an electronic format prior to canvass start, including all classifications that are unique to CBD markets. Heading information will
be provided to all sales representatives, sales support and CBD Marketing personnel.  
  
 (h) Product Specifications: At the start of each sales campaign, BERRY will provide Sales and CBD Marketing the product
specifications of key product offerings for that campaign. 
  
 (i) Advertising: CBD to provide design, approval, and funding and present Media Plan at the Marketing Plan Meeting prior to start of new publication cycle. 
  
 (j) Competitive Analysis: CBD provides competitive
analysis for each of the markets where CBD publishes its Directories. BERRY will provide PCPM information and sales visuals to address competitive situations. Additionally, BERRY will provide ad hoc competitive analysis reports on an as needed basis
within a mutually agreed upon timeframe.  

 (k) Competitive Strategies: BERRY stands ready to provide competitive intelligence
as it becomes available from other sources such as, but not limited to, other Independent Publishers, RBOC’s, etc.  
  
 (l) Product Research: BERRY and CBD will conduct local and syndicated based distribution and usage research studies to measure
consumer possession and use of current Directories on an as needed basis as determined by both parties. Advertiser Focus Groups will also be conducted yearly, on an as needed basis, to obtain customer feedback on product, sales, and competitive
issues. This, as well as any product research, will be jointly funded 50/50.  
  
 (m) Advertiser Satisfaction Research: Mail surveys will be conducted from random sample of advertisers across all markets as a
follow-up on completed sales to measure advertiser satisfaction with sales representatives based on key attributes. CBD will fund all expenses associated with such Advertiser Satisfaction Research. BERRY will provide further analysis by segment and
sales representative and comprehensive cover report based upon information gathered in sample research. BERRY sales will conduct customer recontacts on an as needed basis.  
  
 (n) Scoping: Prior to any scoping decision being made, BERRY and CBD will jointly determine questions
pertaining to potential rescope and include in Possession & Usage survey(s). Future rescopes to be evaluated and cost determination made accordingly. 

 (o) Standard and Ad Hoc Reports: BERRY’s Product, Pricing, and Data Analysis
Teams will provide CBD any reasonable special studies based upon mutually agreeable delivery dates taking into consideration scope of request, current production schedule, timelines, and available resources. In addition to special requests, on-going
standard reports will be provided to support market, product and sales analysis. A sample of these standard reports is as follows: 
  
 Local and foreign revenue by heading (Top 100) 
  

Revenue Trends by UDAC grouping & sales segment (Listing, Space, Display) 
  
 Revenue by pricing plan 
  
 Sorting of advertisers by revenue level, increase and
decrease (Top 100) 
  
 Revenue and account growth
by established sales segments 
  
 Item Recap

  
 Analysis (revenue, penetration) and action
plan for key product offerings 
  
 Ad Hoc Requests outside of
such sample could be charged reasonable costs and agreed upon by both BERRY and CBD. In addition to BERRY providing standard and ad hoc reports, CBD Media will receive, at the conclusion of each publication cycle, all sales data and the standard
reporting data mentioned above on a CD-ROM. BERRY will provide this data utilizing Corporate Date Warehouse and Spartan information resources. Sales assignment data will also be provided to CBD Media on a CD-ROM, thirty days after the beginning of
each sales campaign. In the event of a dissolution of the BERRY/CBD Media 

 
partnership prior to these timeframes, the data available at that point in time will be provided immediately. 
  
 (p) Situational Analysis: BERRY and CBD agree to
conduct situational analysis activities for each sales campaign as outlined in the Schedule of Presentations & Reports. This analysis includes a review of the standard reports aforementioned as well as the analysis and action plans for key new
product offerings.  
  
 (q) Audiotex:
Cincinnati Bell Talking Yellow Pages is defined as an audio electronic enhancement to the printed classified directories of CBD. The Talking Yellow Pages includes features such as Talking Ads, Audio Information, Consumer Tips, Fax on Demand,
Sponsorships, and Direct Response Audio. This mix of offerings may be expanded to include such other audio electronic services and products as the parties shall mutually agree. 
  
 (r) Audio Service Functions: BERRY will perform Audio Service Functions related to the Directories.
The Audio Service Functions include but are not limited to the following: 
  
 Selling local, regional, and national audio advertising 
  
 Customer service 
  
 Sales order processing 
  
 Production 
  
 Analysis and maintenance of call activity reports 

 Purchase of facilities and maintenance (including telephone lines) 
  
 Call handling 
  
 Software requirements (including software maintenance)

  
 Computer operations 
  
 Information recording and records maintenance 
  
 Creation of billing information in a timely manner

  
 Other services required to provide audio
services 
  
 (s) Audio Information
Services: BERRY will provide or cause to be provided the Audio Information Services for delivery through the Talking Yellow Pages in connection with the Directories via telephone at the request of the calling party. The types of information to
be delivered include, but are not limited to general information (weather, news, sports, etc.), advertiser oriented information, and special information. The implementation and operation of the services, content control and the selection of the
information providers shall be carried out by BERRY with the concurrent of CBD. The Cincinnati Bell Talking Yellow Pages telephone number 513-333-4444 is currently and shall remain the sole and exclusive property of CBD Media LLC. This telephone
number will be loaned to BERRY for its use solely in the performance of its audio service obligations in connection with this AGREEMENT. Upon termination or expiration of this AGREEMENT for any 

 
reason, BERRY will promptly transition this telephone number and these audio services in concurrent with a plan established by CBD Media. 
  
 (t) Information Summits: BERRY will coordinate
Marketing Summit Meetings with BellSouth and CBD on a minimum of an annual basis.  
  

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

	 Its:
	 	 President and CEO

 SCHEDULE F 
  

NATIONAL MARKETING SCHEDULE 
  
 In addition to those service specified in the AGREEMENT, BERRY shall provide sales, marketing, and support activities to the National Advertisers for the
Directories as follows: 
  
 NATIONAL SALES, MARKETING, AND
SUPPORT SERVICES 
  

	Manage	all contract/order processing functions to facilitate National Sales advertising, including: 

  
 1. VAN maintenance and ELITE support and training 
  
 2. Price and order specification verification 
  
 3. Support file maintenance 
  
 4. Order query process 
  
 5. Manage and process late order requests in conjunction with CBD Media where needed 
  
 6. Marketing and billing extract fulfillment 
  
 BERRY shall update and maintain rates, special pricing, and other sales data for all CBD Directories in YPIMA’s Rate
and Database. 
  
 BERRY shall provide all day-to-day functions as
well as sales canvass planning appropriate to managing the CMR relationship including: 
  
 1. Administer all CMR requests, including inbound call answering 
  
 2. Provide tear page or equivalent advertising verification 
  
 3. Proactive account planning, direct communications, presentations and advertising recommendations to CMRs 
  
 4. Administer all local to national and national to local order discrepancies
and transfers 

 5. Assist CBD to develop and administer incentive-based commission programs to CMRs 
  
 6. Develop and communicate sales collateral material, product binder (print
and electronic formats), product and price changes, and E-Mail/E-Link updates to CMRs. 
  
 BERRY shall provide product, directory and sales performance management reports to CBD including: 
  
 1. Weekly updates by directory 
  
 2. Sales results by CMR, BERRY representative, product/UDAC or other appropriate criteria necessary to manage National Advertising 
  
 3. Develop Forecasting Reports using statistical analysis and benchmarking
vs. BAPCO markets and BNI data. 
  
 BERRY shall facilitate
long-term revenue growth via: 
  
 1. Leveraging BNI and BERRY
marketing expertise to develop specific marketing strategy, sales positioning, publisher image enhancement, and sales collateral material 
  
 2. Complete market/audience analysis for CBD products/services represented by top twelve (12) advertising producing CMRs 
  
 3. Creation of regional buying opportunities by establishing common marketing
programs for potential advertising in BERRY’s major telco clients 
  
 4. Work with CBD to establish CMR employee incentives, incentive for sales in CBD products or development of CMR relationship building events 

 5. Retain the services of appropriate personnel necessary to provide a level of staffing that is similar
to that provided to CBD today which includes two national sales managers and one support person to promote CBD and other major BERRY publishers within the CMR and National Yellow Page advertiser market 
  
 6. Implement Premise meetings with top CMRs covering the top 20 accounts by
Campaign (60% total NYPS revenue). 
  
 7. The National Sales
Managers dedicating, at a minimum, 75% of their time to Cincinnati Bell Yellow Pages national sales. 
  

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

	 Its:
	 	 President and CEO

 SCHEDULE G 
  

ANNUAL SCHEDULE OF PRESENTATIONS AND REPORTS 
  

	 Date

	  	 Activity

		
	 January
	  	 Second Strategic Planning Meeting for Upcoming Year
 Metro 66% Sales Review

		
	 February
	  	 Joint CBD Media/Berry Suburban Marketing & Sales Plan Presentation
 Weekly Metro Sales Forecast Meetings

		
	 March
	  	 Third Strategic Planning Meeting for Upcoming Year
 Weekly Metro Sales Forecast Meetings

		
	 April
	  	 Suburban Pre-Canvass Sales Plan Presentation

		
	 May
	  	 Fourth and Final Strategic Planning Meeting for Upcoming Year
 Topline Discussion of Sales Results from Metro Campaign
 Situation Analysis for Prior Metro Campaign
 Pricing Analysis and Recommendation for Upcoming Year
 Suburban 33% Sales Review

		
	 June
	  	 Joint CBD Media/Berry Metro Marketing & Sales Plan Presentation
  
 Sales Post Canvass Metro Review
 Suburban 66%
Sales Review

		
	 August
	  	 Weekly Suburban Sales Forecast Meetings

		
	 	  	 Metro Pre-Canvass Sales Plan Presentation

		
	 November
	  	 Topline Discussion of Sales Results from Suburban Campaign
 First Strategic Planning Meeting for Upcoming Year
 Sales Post Review – Suburban Canvass
 Metro 33% Sales Review

		
	 December
	  	 Situational Analysis for Suburban Campaign

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

	 Its:
	 	 President and CEO

 SCHEDULE H 
  

KEY PERFORMANCE INDICATORS (KPI) SCHEDULE 
  
 The establishment, structure, and administration of Key Performance Indicators (“KPIs”) are designed to clearly articulate target performance
levels in marketing, sales, customer service, pre-press and Internet production areas. Additionally, KPIs provide clear contractual performance expectations for BERRY that could potentially result in earning additional compensation based upon
performance. 
  
 KPI Structure: 
  

	•	7 KPIs are established, consisting of Tier 1 and Tier 2 metrics which are variable and will be established each year of the contract period. 

  

	•	4 KPIs are established, consisting of Tier 3 metrics which are deemed standard operating metrics and will remain fixed throughout the contract period. These KPIs are important
underlying drivers of the business and will be used to calculate the annual KPI score. If Objective level performance is not achieved for three of the four metrics, one point will subtracted from the overall KPI score for Tier 1 and Tier 2 metrics.
For each additionally Tier 3 metric not met at the objective level, an additional point will be subtracted from the overall KPI score for Tier 1 and Tier 2 metrics. The “net” score will be used to measure overall performance and resulting
consequences. 

  

	•	A two-tiered KPI performance structure will be implemented 

  

	 	1.	Minimum KPI = “Industry Average” Performance 

  

	 	2.	Objective KPI = “Above Industry Average” Performance 

	•	A financial component is included in the structure that will allow BERRY to be eligible to earn $100,000 annually based upon “Industry Average” or $150,000 annually for
“Above Industry Average” performance. Conversely, should KPI’s performance achieve “Below Industry Average,” for two consecutive years, CBD has the right to invoke the Termination provision of the Agreement. This right is at
the sole discretion of CBD. 

  
 Variable KPIs:

  

	 Tier One

	  	 Tier Two

		
	 •      Revenue Growth
	  	 •      Claim Turnaround

		
	 •      Quality (Revenue Adjustments)
	  	 •      Production Cycle Time – Print

		
	 •      Customer Satisfaction
	  	 •      Production Cycle Time – Internet

		
	 	  	 Sales to Account Maintenance

		
	 	  	 Account Maintenance to Fulfillment

		
	 	  	 Fulfillment to Production

		
	 	  	 Production Completion

		
	 	  	 •      Trouble Ticket Resolution (Internet)

 Fixed KPIs: 
  

	 Tier Three

	  	 
		
	 •      Customer Service Call Handling
	  	 •      Spec Art Turnaround

		
	 •      Advertiser Contact
	  	 •      Advertising Proof Turnaround

		
	 New Connect Turnaround
	  	 
		
	 Advertisers over $100
	  	 
		
	 Mail Accounts
	  	 

  
 KPI Administration:

  

	•	Minimum and Objective performance level for Tier Three (fixed) KPIs will be finalized at date of execution of the AGREEMENT by both parties, with a provision to modify anytime by
mutual consent of both parties. 

  

	•	Minimum and Objective performance level for Tier One and Tier Two KPIs will be finalized by September 1 of each year. The objective is to integrate the variable KPI performance
levels and Marketing Plan within the same framework (i.e. the Marketing and Sales Plan support the achievement of Objective KPI performance). 

  

	•	The establishment of KPIs which cannot be mutually agreed upon will be resolved utilizing the Dispute Resolution Procedure outlined in this AGREEMENT. 

  

	•	 The achievement of KPI performance will be measured from September to August each year to coincide with the annual Sales Campaign cycle. The Customer Satisfaction
component of the KPI reporting will begin with the December Quarterly Wave and end with the September Quarterly Wave to coincide with the annual sales campaigns. Performance will be measured 

	    	annually with performance determined using the Final August KPI Report issued by BERRY and approved by CBD. 

  

	•	Three performance outcomes are possible under the two-tier Minimum and Objective KPI structure: 

  

	 	1.	Performance “Above Industry Average” = $150,000 KPI Performance incentive. 

  

	 	2.	Performance “At Industry Average” = $100,000 KPI Performance incentive. 

  

	 	3.	Performance “Below Industry Average” = should BERRY achieve below industry average performance in any two (2) consecutive years over the term of the agreement, the
agreement could be terminated. The consequence of this event is at the sole discretion of CBD. 

  

	•	To determine if BERRY’s overall performance is above, at, or below industry standard performance, a point system will be utilized. Based on BERRY’s performance within each
of the seven (7) KPIs the following points are awarded: 

  

	 	  	Points for KPI

	 Performance

	  	Tier One

	  	Tier Two

			
	 Objective KPI (Above Industry)
	  	3	  	2
			
	 Minimum KPI (At Industry)
	  	1	  	1
			
	 Missed KPI (Below Industry)
	  	0	  	0

  

	•	BERRY will develop and submit a monthly KPI Report to CBD, which tracks BERRY’s performance against Minimum and Objective KPI levels. 

	•	BERRY’s overall performance is based on the total points accumulated as a result of performance in each of the 7 variable KPIs. 

  

	 Total Points

	  	 Overall Performance

	  	 Consequences

	15-17	  	 Above Industry Average
	  	 $150,000 KPI performance incentive

			
	7-14	  	 At Industry Average
	  	 $100,000 KPI performance incentive

			
	0-6	  	 Below Industry Average
	  	 Potential termination of Agreement

  
 The above Total Points are subject to
adjustment based on achieving objective level performance for Tier 3 metrics as described above. 

 KPI SCHEDULE 
  
 Tier One: 
  
 1. Revenue Growth 
  
 The objective of the Revenue Growth KPI is to annually increase the aggregate revenue from local, foreign, and national advertising, including Internet
and other “non-traditional” revenue sources from which BERRY has sales responsibility. CBD strongly supports customers choosing the sales channel that best satisfies their advertising and servicing needs within CBD’s existing
guidelines. 
  

	•	Performance Criteria: 

  

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

  

	•	Given the wide range of revenue forecasts, a structure whereby several revenue sources will be used to develop the annual “Industry Average.” The annual “Industry
Average” will be the weighted average of the sources listed below. The following sources have been selected due to their relative accuracy, general availability and representation of industry performance. 

  

	 	(a)	YPIMA’s reported actual revenue growth for Regional Bell Operating Companies (RBOC) for the previous calendar year as coordinated and supplied by YPIMA. The forecast will
include all local and national advertising revenue, including Internet. This component will carry a 50% weighting factor used in determining the overall “Industry Average.” 

  
 In the unlikely event YPIMA is unable to provide an industry growth report,
both 

	[*]	Certain information on this page has been omitted and filed separtely with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

	 	    	parties agree to use, and mutually agree upon selecting an alternative third-party source. If both parties can not agree upon an alternative third-party source, the “Industry
Average” measure will be based solely (100%) on the weighted average of the select markets defined in (b). 

  

	 	(b)	The weighted average of actual sales performance for select and comparable markets within the Bell South Region (“BAPCO”), Berry’s South Central Area
(“SCA”) and Berry’s Independent Line of Business (“BILOB”), excluding CBD revenue. This component will carry a 50% weighting factor used in determining the overall “Industry Average,” unless provision in (a) above
is executed. Select markets are as follows: 

  

	 	    	“BAPCO”- Atlanta, Miami, Fort Lauderdale, Orlando and Charlotte 

  

	 	    	“SCA”- New Orleans, Nashville, Louisville, Knoxville and Memphis 

  

	 	    	“BILOB”-Rochester and Anchorage 

  

	•	Given the timing of actual revenue performance reporting, it is acknowledged the Minimum and Objective performance levels established at the September 1 deadline will act as a
placeholder. Actual performance at the end of the annual cycle will be measured against Industry Average, as determined and calculated above, once the final reported revenues are made available. For calculating the Final revenue; YPIMA’s
year–end report will be used, published approximately in February of each year, and the BAPCO, SCA and BILOB final sales reports will be used (the later will be provided once the final sales results are made available, but no later than January
31st of the calendar year after the month of publication. 

 2. Quality 
  
 The objective of the Quality KPI is to reduce sales and pre-press errors by establishing performance levels for claim
adjustments, for which BERRY has operational and financial responsibility. [*] 
  

	•	Performance Criteria*: 

  

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

	*-	The above Minimum and Objective level targets will remain in effect throughout the term of the Agreement, unless mutually agreed upon by both parties. 

  
 3. Customer Satisfaction 
  
 The objective of the Customer Satisfaction KPI is to improve
advertisers’ perceived satisfaction relative to the sales responsibilities performed by BERRY on behalf of CBD. The KPI focuses exclusively on sales servicing satisfaction factors. 
  
 CBD may modify the questionnaire, with input from BERRY. CBD is responsible for conducting the Customer satisfaction
research on a quarterly basis. Due to the difficulty in obtaining adequate sample sizes, the number of samples may vary for quarter to quarter and therefore the timing of reporting results may change. CBD will plan to conduct the Customer
Satisfaction research each quarter. KPI will be based on aggregate satisfaction scores during each year as measured from September to August. 
  

	•	Performance Criteria: 

  

	 	-	Minimal KPI = [*] 

	[*]	Certain information on this page has been omitted and filed separtely with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

	 	-	Objective KPI = [*] 

  
 Tier Two: 
  
 1)
Claim Turnaround (Response) 
  
 The
objective of the Claim Turnaround KPI is to ensure all customer complaints and inquiries of advertisers relating to the Directories are responded to and resolved within a set period of time. BERRY shall provide a monthly report which details the
number of complaints and inquiries received, average response time, and resolution status of claims. 
  

	•	Performance Criteria: 

  

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

  
 * A claim is considered closed when a customer accepts BERRY’s explanation and/or revenue adjustment, or upon delivery of a final offer which
clearly informs the advertiser of the offer, consequences and remedies. A claim may go beyond the 90 day period, without negatively impacting KPI performance, if both parties mutually agree to postpone resolution due to legal ramifications or other
issues that are not in the best interests of the advertiser, BERRY, or CBD. 
  
 2) Production Cycle Time 
  
 The Product Cycle Time KPI targets the aggregate reduction of “Production Cycle” time for all Directories. “Production Cycle” is defined as the actual number of business days from the sales close date to the date of
shipments of negatives, positives, and/or final materials required to manufacture the directories. 
  

	•	Performance Criteria: 

	[*]	Certain information on this page has been omitted and filed separtely with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

  
 3) Production Cycle Time – Internet 
  
 The Product Cycle Time KPI targets the aggregate production time for producing all Internet products that BERRY has Sales responsibility. “Production
Time” is defined as the actual number of business days from contract signature to production completion in a “live” environment, which includes quality assurance. “Production time” is comprised of four distinct activities
(Sales Processing, Order Entry processing, Completion of Fulfillment Services, and Completion of Production), however, the KPI will be based on the aggregate number of business days for entire process. BERRY is responsible for establishing a
Production tool to be used as the tracking mechanism. 
  
 Performance Criteria: 
  

	 	-	Minimal KPI - 

  

	 	    	[*] 

  

	 	-	Objective KPI - 

  

	 	    	[*] 

  
 4) Trouble Ticket Resolution (Internet) 
  
 Trouble Ticket Resolution is defined as the time (as measured in business days) required to remedy technical-related problems related to Internet advertising sold by BERRY. The process, and measurement, begins at the
time a customer notifies BERRY of the problem and ends once the problem is resolved. Berry will establish a Trouble Ticket database to monitor 

	[*]	Certain information on this page has been omitted and filed separtely with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

 and report progress. Trouble ticket problems, as defined below, may fall into different categories.
However, the intent is to measure the average number of days to resolve the trouble ticket problems, which will eventually lead to improved customer satisfaction, product performance and ultimately revenue opportunities. 
  
 General Trouble Ticket Definitions: 
  

	 	-	Category 1- (i.e. Broken links, Misplaced advertising, Incorrect Map location, Incorrect listing data, website text changes). 

  

	 	-	Category 2- (i.e. Website design changes, Online Info Ad change, and other Art Work changes) 

  
 Performance Criteria: 
  

	 	-	Minimum KPI- 

  
 [*] 
  

	 	-	Objective KPI- 

  
 [*] 
  
 Tier Three (Fixed): 
  
 1. Customer/Advertiser Contact 
  
 The objective of the Customer Contact KPI is to support the achievement of revenue and market growth by establishing time requirements for personally
contacting each advertiser and new business customer. 
  

	•	Performance Criteria: 

  

	 	-	Minimal KPI = 

	[*]	Certain information on this page has been omitted and filed separtely with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

 [*] 
  

	 	-	Objective KPI = 

 [*]. 

 
 2. Customer Service Call Handling

  
 The objective of the Call Handling KPI is to ensure that
telephone calls to BERRY’s Customer Service Department are professionally answered in an expeditious manner. Measurement of this KPI will utilize BERRY’s telephonic equipment call management software. 
  
 CBD and BERRY will mutually agree on the telephone call answering management
reports, which then become the auditable measure of KPI attainment. Attainment is based on the aggregate call answering percentage from September to August. 
  

	•	Performance Criteria: 

  

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

  
 3. Spec-Art Turnaround 
  
 The objective of the Spec-Art Turnaround KPI is to provide advertisers with a piece of customized spec-art within a pre-determined timeframe. This KPI
focuses on BERRY’s internal pre-press abilities to develop and forward spec-art to sales in an expeditious fashion. The interval is measured from the date the spec-art copy is received in BERRY’s graphics office to the date that is mailed
out of BERRY’s graphics office using one (1) day express 

	[*]	Certain information on this page has been omitted and filed separtely with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

 mail. 
  

	•	Performance Criteria: 

  

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

  
 4. Advertising Proof Turnaround 
  

The objective of the Advertising Proof Turnaround is to provide advertisers with a proof of all new or changed display unit advertising within a
predetermined time after a sales contract is executed. All new or changed paid display advertising is required to have proofs sent to advertisers if materials are received ten (10) days prior to agree upon final materials acceptance deadline.

  
 The interval is measured from the date the display ad
materials are mailed to BERRY’s graphics office to the date proofs are mailed to sales representatives using one (1) day express mail. 

	[*]	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

	•	Performance Criteria: 

  

	 	-	Minimal KPI = [*] 

  

	 	-	Objective KPI = [*] 

  

	 CBD MEDIA LLC

		
	 By:
	 	 /s/ Douglas A. Myers

		
	 Its:
	 	 President and CEO

	
	 L.M. BERRY AND COMPANY

		
	 By:
	 	 /s/ Peter A. Luongo

		
	 Its:
	 	 President and CEO

	[*]	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions.EXHIBIT 10.5

 Exhibit 10.5 
  
 AGREEMENT BETWEEN CINCINNATI BELL DIRECTORY INC. 
 AND 
 QUEBECOR PRINTING DIRECTORY SALES CORPORATION 
 FOR 
 PRINTING AND BINDING OF DIRECTORIES 
  
 PREAMBLE 
  
 This Agreement is made by and between CINCINNATI BELL DIRECTORY INC., (hereinafter “Buyer” or “CBD Inc.”), with
principal offices locates at 312 Plum Street, Suite 1050, Cincinnati, OH 45202, and QUEBECOR PRINTING DIRECTORY SALES CORPORATION, (hereinafter “Seller”), a Delaware Corporation with principal offices located at 2100 Manchester Road, Suite
1620, Wheaton, IL 60187. Buyer agrees to purchase and Seller agrees to sell the Printing Services described in this Agreement in accordance with the terms and conditions stated herein below. 
  
 CONTRACT PERIOD 
  
 This Agreement shall become effective on January 1, 1999 and shall continue through December 31, 2002. 
  
 This Agreement may be extended by mutual agreement for single year terms for a period of two
consecutive years, 2003 and 2004. Buyer shall indicate its intention to renew this Agreement by July 1, 2002 for year 2003, and July 1, 2003 for year 2004. 
  
 This Agreement shall automatically extend to cover any Printing Services in progress at its expiration. Buyer reserves the right to change the interval between issues of
any of the directories at any time. 
  
 PRINTING SERVICES

  
 This Agreement covers the following services (herein referred to as
“Printing Services” that Seller will be rendering to Buyer: 
  

	 	A.	White Page and Miscellaneous Photocomposition 

  

	 	  	Full Size Directories (8-7/8” x 10-7/8” and 9-5/8” x 10-7/8”) 

  

	 	  	Midi Size Directories (6-7/8” x 7-3/4”) 

  

	 	  	Small Format Directories (5-15/16” x 9”) 

  

	 	B.	Plating, Presswork, Binding and further miscellaneous services: 

  

	 	  	Full Size Directories (8-7/8” x 10-7/8” and 9-5/8” x 10-7/8”) 

  

	 	  	Midi Size Directories (6-7/8” x 7-3/4”) 

  

	 	C.	Plating, Presswork, Binding and further miscellaneous services: 

  

	 	  	Small Format Directories (5-15/16” x 9”) 

  
 These directories will be produced by GTE Directories Printing, Inc., Des Plaines, Illinois, or by a Seller’s facility, in accordance with all
applicable terms and conditions contained in this Agreement. 

 Page 2 of 18 
  
 PRICE 
  
 The prices for all Printing Services shall be shown in the attached PRICE SCHEDULES, Sections A through D, dated January 1, 1999, and are attached hereto and made a part of this Agreement. 
  
 PRICE SCHEDULES, Sections A through D are as follows: 
  
 Section A – White Page and Miscellaneous Photocomposition 
  
 Section B – Plating, Presswork and Binding of Full Size Directories

  
 Section C – Plating, Presswork and Binding of Midi Size
Directories 
  
 Section D – Plating, Presswork and Binding of
Small Format Directories 
  
 Effective January 1, 2000, all manufacturing unit
prices (excluding paper) contained in Attachment I—PRICE SCHEDULES, Sections A through D, will be increased by 3.5%. These prices, effective January 
  
 1, 2000, shall be held constant through December 31, 2002, but then will be adjusted, effective January 1, 2003 and January 1, 2004. This adjustment will reflect a 3.5%
price increase for each extension year: 2003 and 2004. 
  
 In addition to the
prices found in PRICE SCHEDULES, Seller will offer to Buyer on an annual basis four (4) shifts each of pre-press, press and bindery for a total of ninety-six (96) hours (4 shifts X 3 manufacturing operations X 8 hours per shift) at no charge for the
exclusive designation of developmental/experimental use. The total manufacturing hours Buyer may use in any one calendar year shall not exceed the above stated 96 hours which are not transferrable from year to year. Buyer will be responsible for
paper and materials to be invoiced by Seller at the rates currently in effect at the time of use. 
  
 Twice per year the Seller shall make available to Buyer, Seller’s facility, training staff and support material for the sole purpose of education and ongoing training on matters relating to directory printing and
its affiliated services. These events shall consist of up to two days time with an attendance per session of twelve individuals. Subjects and contents are to be mutually agreed and developed between Buyer and Seller. 
  
 Seller and Buyer agree that the invoices in Attachment VIII are true and accurate
representation of the actual cost projected to be billed to Buyer in 1999 for the volume of work and specifications described in Attachment III. 
  
 TERMS 
  
 Buyer agrees to make payments of undisputed amounts to Seller for Printing Services ordered hereunder on the following terms: 
  
 Net 30 days from date of invoice. Buyer may exercise a 1.5% pre-payment discount on amounts due hereunder, exclusive of sales taxes, by remitting payment for a Seller
prepared proforma invoice by the established first copy date of each directory. The first copy date is defined as the scheduled receipt date for the element of any given directory, be it cover, alpha, class, etc. 
  
 PRODUCTION LOCATIONS AND FREIGHT EQUALIZATION 
  
 Printing Services (Paragraphs A and B) provided under the terms of this Agreement shall be
rendered in Seller’s principal manufacturing facility located in Hazleton, PA, or other location(s) pre-approved in writing by Buyer. Printing Services (Paragraph C) provided under the terms of this Agreement shall be rendered by GTE
Directories Printing, Inc., Des Plaines, Illinois. Buyer shall be responsible for outbound 

 Page 3 of 18 
  
 transportation costs on the completed directories to their location. Should Seller, at Seller’s convenience, produce any of this work, either in whole or in part, at
a facility other than its principal facility, Seller shall be responsible for any excess inbound and outbound transportation costs resulting from a change in manufacturing locations. 
  
 However, when a change in Buyer’s requirements (as identified under the clause entitled SCHEDULES) warrants that any of the work must
be performed at a manufacturing location other than the principal facility, and strictly for the purpose of accommodating Buyer’s revised requirements, then Buyer shall be responsible for all inbound and outbound transportation costs associated
with such change. 
  
 QUALITY STANDARDS 
  
 At Buyer’s option, Buyer’s representatives shall have access to Seller’s
plant at any reasonable time during working hours to review Seller’s quality system or to make observations on material in process or final products to be furnished to Buyer. No such site visits shall release Seller from any responsibilities
under this Agreement. 
  
 To further the common cause of quality, Seller shall
host two sessions per year, one day of duration, targeted on Quality Improvement. These sessions can alternate between main offices of Buyer and Seller or fully reside in Seller’s office. Seller shall commit the attendance of all staff
resources deemed necessary by Buyer to attend these sessions. The sessions format and contents will be mutually established prior to the session. 
  
 SPECIFICATIONS 
  
 Seller agrees to provide the WHITE PAGE AND MISCELLANEOUS PHOTOCOMPOSITION AND PRINTING SERVICES and perform any other work under this Agreement in accordance with Buyer’s specifications set forth in Attachment
IV attached to this Agreement which is incorporated herein by this reference. 
  
 CHANGES 
  
 Buyer reserves the right to change
Buyer’s specifications in any respect upon written notice to Seller provided that any such changes do not have a materially adverse effect on Seller’s operations and provided that Seller shall have a reasonable period of time in which to
make any such change. Seller shall advise Buyer of the cost impact of the proposed change, if agreed to, Buyer shall then compensate Seller for any increased costs or Seller shall make allowance for any decreased costs incident to such changes.
Otherwise the specifications shall remain unchanged and the remuneration provided in this Agreement shall not be altered. 
  
 WHITE PAGE PHOTOCOMPOSITION 
  
 Seller will be outputting fully composed separated White Pages from Buyer’s supplied digitized media. 
  
 Supplied Media 
  
 All White Page Files will be supplied by Buyer on a CD-ROM disk. 
  
 As alternative media, the Buyer may use the following: 
  
 1. Syquest Disks at densities for 44, 88, 105, 135 or 200 Megabytes. 
 2. Zip Disks at 100 Megabytes. 
 3. 3-1/2” Floppy Disks at 1.44 Megabytes. 3-1/2” Floppy Disks
should only be considered for 
         correction files that can be contained in a 1.44 Megabyte
file. 

 Page 4 of 18 
  
 As an additional alternative, Seller agrees to accept Data Transmission procedure over telephone lines, from Buyer should Buyer so choose. 
  
 Specifications 
  
 Specifications for the work to be performed under this section are contained in Attachment IV attached hereto and made a part hereof.

  
 Production Schedule 
  
 Attachment III, attached hereto and made a part hereof, reflects the 1999 Production
Schedule. This Production Schedule is based on the following turnaround time: 
  
 Buyer’s electronic media, if physically shipped to Seller, will be due at Seller’s plant of manufacture, scheduled for morning delivery, on the next working day (as defined below). 
  
 Seller will output, on RC paper or film, an original set of those pages
contained on Buyer’s electronic media. If Buyer chooses, the originals will be shipped to Buyer for arrival during the morning hours on the second working day. 
  
 Buyer will then process these pages per agreement with the Seller. 
  
 Seller shall be responsible for ensuring that all RC’s or film are in excellent
condition (no creases, ripples, etc.), are in numerical order and match Buyer’s input with no pages missing, and that placement of logos, tint panels and bleed bars are correct based upon Buyer’s instructions. It is understood that logos,
tint panels and bleed bars are one color and that manual registration of these elements will not be required. Should the Buyer implement multi-color logos, tint panels or bleed bars, and additional manual registration work will be required and the
Price Schedule (Attachment I, Section A) will be amended to reflect this change. 
  
 Seller will maintain sufficient capacity to photocompose five hundred (500) two color pages per working day. 
  
 Subsequent production schedules will be as mutually agreed upon. 
  
 Corrections 
  
 All page corrections will be faxed to Buyer for review and approval. Seller agrees to meet contract schedules for corrections as long as the volume of corrections does not exceed a maximum of 25 corrections per
directory. If the volume exceeds this anticipated maximum, the schedule of correction changes shall be mutually agreed upon. Procedures for handling corrections are outlined in Attachment V. 
  
 Prices 
  
 Prices for the work to be performed under this section are contained in Attachment I, Section A attached hereto and made a part hereof.

  
 Delivery of Proofs 
  
 Delivery location for White Page proofs will be White Page Production Manager, 209 West
7th Street, Room 121-801, Cincinnati, Ohio 45202. All deliveries will be assembled and packaged to arrive in
first-class condition. Transportation charges including postage shall be prepaid by Seller and invoiced to Buyer as a separate item accompanied by express receipts, original freight bills or copies of bills of lading. 

 Page 5 of 18 
  
 Warranty 
  
 Seller warrants that all pages generated shall be checked by Seller and that the end product will be free from physical defects. Seller makes no warranties as to the accuracy of information supplied by Buyer.

  
 PRINTING SERVICES 
  
 Inserts, Pasters and Labels 
  
 No inserts, pasters or labels shall be inserted or pasted on any directory except as directed
by Buyer. 
  
 Type, Arrangement and Dimensions 
  

	 Directory Trim Size
	  	9 5/8” X 10 7/8”	  	8-7/8” x 10-7/8”	  	6-7/8” x 7-3/4”	  	5-15/16” x 9”
	 No. of columns per page
	  	3/4/5	  	3/4/5	  	3/4/5	  	2/3
					
	 Image Areas of overall page:
	  	 	  	 	  	 	  	 
	 Width (picas)
	  	54.5	  	49.5	  	37	  	31
	 Depth (picas)
	  	62    	  	62    	  	42	  	50
					
	 Margins (picas):
	  	 	  	 	  	 	  	 
	 Top
	  	2	  	2	  	2	  	2
	 Bottom
	  	2	  	2	  	2	  	2
	 Outside
	  	2	  	2	  	2	  	2
	 Inside
	  	2	  	2	  	2	  	2

  
 Furnished Copy Specifications - All
Sizes 
  
 Single page reflective copy (R.C.) trimmed to 10” X 12” -
with 3/8” Head margins (+/-”1/8”) R.C.’s to be in photo duplicating condition with hard edged characters 
  
 Paper 
  

	 Selection
	  	Color	  	Grade	  	Basis Weight
	 Community
	  	White	  	Directory	  	24” x 36” – 22.5#/500
	 Alphabetical
	  	White	  	Directory	  	24” x 36” – 22.5#/500
	 Blue
	  	White	  	Directory	  	24” x 36” – 22.5#/500
	 Classified*
	  	White	  	Directory	  	24” x 36” – 22.5#/500
	 Classified
	  	Yellow	  	Directory	  	24” x 36” – 22.5#/500
	 Cover
	  	White	  	Directory	  	24” x 36”—123#/500

 *Tinted Yellow on
Press 20% screen, 100 lines per inch screen ruling. 
  
 Furnished Digital File Specifications – All Sizes 
  
 Should
Buyer choose to supply digital files, those files will meet Seller’s published specifications, as outlined in Attachment IV – Section B for digital file submissions. 

 Page 6 of 18 
  
 Ink Density Standards 
  
 Mutually agreed standards, which shall be similar to the standards in CBD, Inc’s, current directories, shall be used by the Seller for evaluation and control of production. 
  
 Inks 
  
 The type of inks used are the responsibility of the Seller. All inks must comply with CONEG regulations for heavy metal content and toxicity
and YPPA recycling guidelines. Buyer will provide sample color swatches to insure color visually matches standards. The ink must not be subject to offsetting, smudging and must minimize show through on the reverse side of the page. 
  
 Copy and Proofs 
  
 At Buyer’s option, all text pages shall be printed from either R.C. paper positives, camera ready page mechanicals, negatives or
digital files furnished to Seller in accordance with mutually agreed upon production schedules. The supplied copy shall be of a quality which enables Seller to print directory pages conforming to Buyer’s published requirements. The supplied
copy for the full size directories shall be furnished to the Seller at the rate of 168 pages per working day, and the remaining directories in 128 page increments per working day. Buyer will supply one set of approved page proofs to accompany each
set of printing media. 
  
 Following Seller’s receipt of the copy, Seller
shall notify the Buyer of any plate making media that was received in an unsatisfactory condition. Once the media is received by the Seller, the Seller shall request any corrected copy within 48 hours. It is understood that corrected copy shall be
forwarded to reach Seller within twenty-four (24) hours or as otherwise mutually agreed. It is further understood that copy damaged by the Seller during manufacture shall be charged to the Seller at the Buyer’s replacement cost plus
transportation. Replacement copy shall reach Seller within twenty-four (24) hours or as otherwise mutually agreed. 
  
 Cover copy shall be forwarded to Seller or its designated service provider following a pre-arranged schedule. 
  
 Copy for multi-colored pages will be provided as single page positive film, separated per
color per page or digital files. 
  
 All copy (electronic or mechanical) and plate
negatives (if applicable) for covers, white pages and yellow pages shall be retained by the Seller for the life of the issue following publication of the directory. In addition, proof copies, when furnished by the photocompositor, must be retained
for the life of the issue. 
  
 Cover proofs will be furnished by Seller as
requested by Buyer. 
  
 Binding 
  
 All directories will be perfect bound on the long dimension as directed by Buyer. 

 

	 Binding Method
	  	All Sizes
		
	 Perfect Binding
	  	64 or more pages, a minimum thickness of 1/16” and a maximum thickness of 3-1/4”.

  
 Packing - All Sizes 

 
 Directories shipped by parcel post shall be bundled in corrugated board and wrapped with
one sheet of 70 pound kraft wrapper and sealed securely with tape. 

 Page 7 of 18 
  
 Directories shipped by Express Air freight in less than carload lots, or truck in less than truckload lots, shall be packed in corrugated cardboard cartons. 

 
 Directories designed for mailing will be mailed with furnished pre-sorted Cheshire labels.
Seller or Buyer’s designated service provider will bundle the directories to carrier route sort and enter the directories into the U.S. Postal system. 
  
 Directories shipped by rail freight in carload lots, or by truck in truckload lots shall be arranged to meet Buyer’s specifications. 
  
 Deliveries 
  
 The minimum number of directories shipped ranges from 40,000 to 100,00 copies per working day. When the total print order is less than the
minimum, the complete shipment shall be made in one day. 
  
 Directories shall be
delivered in first class condition and packed as specified under the section “Packing” included herein or as otherwise specified by Buyer. For truckload shipments delivered to initial delivery stations, the last two (2) pallets or
slip-sheet loads must be stretch-wrapped. All pallets shipped to Buyer’s Delivery Distribution Center (DDC) are to be stretch-wrapped. 
  
 When directories are shipped by railroad freight car or by truck, the number of directories to be loaded in each car or truck (subject to equipment availability) shall be
mutually agreed upon in advance of shipment. 
  
 It is understood that the term
“working days” excludes Saturdays, Sundays and holidays celebrated by Seller in Seller’s plant of manufacture. 
  
 Time is of the essence regarding the delivery schedules. 
  
 ASSIGNMENT 
  
 Neither party shall assign any right or interest under this Agreement nor delegate any Services or other obligation to be performed or owned by the parties under this Agreement without the prior written consent of the
other party, except that the Buyer has the right to assign this Agreement, in whole or in part, to its parent CBI, to any CBI subsidiary, or to an acquirer of CBD, Inc. or one or all of Buyer’s directories. Any attempted ASSIGNMENT or
delegation in contravention of the above shall be void and ineffective. 
  
 BUYER’S INFORMATION 
  
 All specifications, drawings,
sketches, models, samples, tools, computer programs, technical information, confidential business information, directory listing information, intellectual property, or data, written, oral or otherwise (all hereinafter designated
“INFORMATION”) obtained by Seller hereunder or in contemplation hereof shall remain Buyer’s property. All copies of such INFORMATION in written, graphic or other tangible form shall be returned to Buyer upon request. Unless such
INFORMATION was previously known to Seller free of any obligation to keep it confidential or has been or is subsequently made public by Buyer or a third party not in breach of any confidentiality obligations, or is independently acquired or
developed by Seller, it shall be kept confidential by Seller, shall be used only in the filling of Orders, or in performing otherwise hereunder, and may be used for other purposes only upon such terms as may be agreed upon in writing by Buyer.

 Page 8 of 18 
  
 CHOICE OF LAW 
  
 The construction, interpretation and performance of this Agreement shall be governed by and construed in accordance with the domestic laws of the State of Ohio. 
  
 COMPLIANCE WITH LAWS 
  
 Seller shall comply with all applicable federal, state, county and local laws, ordinances,
regulations and codes (including procurement of required permits or certificates) in Seller’s performance hereunder irrespective of whether or not a specification is furnished. 
  
 CONTINGENCY 
  
 Neither of the parties shall be held responsible for any delay or failure in performance hereunder caused by fires, strikes, embargoes, requirements imposed by Government
regulations, civil or military authorities, acts of God or by the public enemy or other similar causes beyond such party’s control (collectively, “ CONTINGENCY”). 
  
 If such CONTINGENCY occurs, this Agreement shall be suspended for the duration of the delaying cause and the party injured may buy or sell
elsewhere Printing Services to be bought or sold hereunder, and deduct from any commitment the quantity bought or sold or for which commitments have been made elsewhere and resume performance hereunder once the length of time of the CONTINGENCY has
ended. 
  
 CONTRACT PAYMENTS 
  
 In consideration for being awarded this Agreement, Seller agrees to make periodic payments
to Buyer in accordance with the following schedule without setoff or reduction of any kind: 
  

	 Payment Date
	 	Payment Amount
		
	 [*]
	 	[*]

  
 Instructions for payment will be
provided by Buyer. 
  
 For purposes of this Section “Contract Payments”
only, the term “termination without cause” means that Buyer has terminated this Agreement for any reason other than “Termination For Breach” by Seller or “Insolvency” of Seller as set forth in the Section entitled
TERMINATION. 
  
 Should the Buyer terminate this Agreement without cause before
December 31, 2002, and so long as Seller is not in default hereunder, or if Buyer sells, assigns or otherwise transfers all of its assets and Seller is not retained to produce the directories, Buyer agrees to pay to Seller the following cancellation
penalty related to the unexpired term of the Agreement: 
  

	 Termination Without Cause on/or Before
	 	 Cancellation Penalty

		
	 [*]
	 	                 [*]

  
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 Page 9 of 18 
  

	 Termination Without Cause on/or Before
	 	 Cancellation Penalty

		
	 [*]
	 	                 [*]

  
 In the event that Buyer sells, assigns
or otherwise transfers pat of its assets and Seller is not retained to produce the publications sold, assigned or transferred (collectively called the “Publications Sold”), Buyer shall pay to Seller part of the cancellation penalty based
on the proportion of revenue Seller collected in relation to the Publications Sold and the total annual revenue collected from the Buyer in the year preceding the sale. For illustration purposes, if in the year preceding the sale, the Seller
collected revenue of $1,000,000 on the Publications Sold and the total annual revenue collected from Buyer is $2,000,000, the Buyer shall pay 50% of the cancellation penalty as determined in the above table. 
  
 ENTIRE AGREEMENT 
  
 This Agreement as supplemented by its Attachments shall constitute the entire Agreement between Buyer and Seller and shall not be modified
or rescinded, except by a writing signed by both Buyer and Seller. 
  
 EXTRA
COPIES 
  
 “EXTRA COPIES” of an issue or a section of the
directory ordered by Buyer prior to the completion of the printing shall be furnished at the prices provided under this Agreement. Prices for “EXTRA COPIES” ordered after the printing has been completed may be changed by agreement of the
parties to fairly reflect Seller’s cost for the production of such EXTRA COPIES. 
  
 PROPERTY INSURANCE 
  
 Seller shall maintain, at
Seller’s expense and with an insurance company satisfactory to Buyer, all risk property insurance on all MATERIAL furnished without charge by Buyer, including all Master Information, Media and directory paper and cover stocks. Such insurance
shall cover the current replacement cost of such property, including the cost of labor to reconstruct and/or replace such property, and the policy shall contain a provision that losses shall be paid directly to Buyer or to Seller, as our respective
interests appear. If the coverage is in the form of an endorsement, it should specify that the full amount of Buyer’s loss, without prorating, is payable to Buyer. Seller shall furnish Buyer with copies of the policy or other satisfactory proof
of insurance. Seller agrees that Seller, Seller’s insurer(s) and anyone claiming by, through, under or in Seller’s behalf shall have no claim, right of action or right of subrogation against Buyer based on any loss or liability insured
against under the foregoing insurance and Seller will obtain from Seller’s insurer confirmation that such insurance company has waived an such right of subrogation or right of action. 
  
 Certificates furnished by Seller or its subcontractors shall contain a clause stating that
“Buyer is to be notified in writing at least thirty (30) days prior to cancellation of, or any MATERIAL change in, the policy.” 
  
 FORECAST 
  
 The “FORECAST” Attachment III, which is incorporated herein, contains a list of directories, a forecast of the number of pages per copy and number of copies for the 1999 directories. A FORECAST for each
subsequent year of this Agreement, following the first year, will be furnished by August 1, 1999 for Buyer’s Spring directories and March 1, 2000 preceding production of Buyer’s Fall directories. These FORECASTS do not constitute
commitments and Buyer may change the final copy dates and shall confirm such dates with Seller. Seller shall deliver the directories in accordance with established delivery schedules. Buyer agrees that Seller shall provide all such Printing Services
as set forth elsewhere in this 
  
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 Page 10 of 18 
  
 Agreement as Buyer shall from time to time require relative to directories listed in the Forecast, provided that Buyer has the right, unilaterally, to discontinue,
combine or rescope said directories and provided that Seller shall be entitled to provide the Printing Services set forth in this Agreement for such combined or rescoped directories. Nothing in this provision or Agreement shall require Buyer to
order a stated number of directory pages or copies, but Seller shall be entitled to provide all of the requirements for directories set forth in the FORECAST as Buyer shall from time to time need. 
  
 INFRINGEMENT OF PATENTS, TRADEMARKS, TRADE SECRETS OR COPYRIGHTS 
  
 Seller agrees to defend at Seller’s own expense all suits against Buyer, for
INFRINGEMENT of any PATENT, TRADEMARK, COPYRIGHT, TRADE SECRET, or any other proprietary right of any third party by any Printing Services covered by this Agreement and will indemnify or will save Buyer harmless from all reasonable expense of
defending any such suit and all payments by final judgment assessed on account of such INFRINGEMENT except INFRINGEMENT arising from adherence to copy, specifications or drawings which Seller is directed by Buyer to follow or residing in parts or
supplies furnished by Buyer to Seller for use under this Agreement. Buyer will at its own expense defend all suits against Seller for such excepted INFRINGEMENT and save Seller harmless from all reasonable expense of defending any such suit from all
payments by final judgment assessed against Seller on account of such INFRINGEMENT. In acquiring other material for use under this Agreement, Seller agrees to use reasonable care to protect Buyer with respect to claims of INFRINGEMENT. Each party
agrees to give the other prompt written notice of suits for INFRINGEMENT for which the other assumes responsibility under this Agreement and full opportunity and authority to assume the sole defense including appeals, and, upon such other’s
request and at its expense, to furnish all INFORMATION and assistance available to it for such defense. If either party assumes responsibility for any such suits against the other party, then such party will not settle or compromise any such suit
without the other party’s prior written consent, which will not be unreasonably withheld. 
  
 INVOICE 
  
 Seller’s INVOICE
shall be rendered after shipment of all directories and shall be payable as set forth in this Agreement. The original INVOICE shall be sent to: 
  
 Mr. John Schwing 
 Director-Finance &
Administration 
 Cincinnati Bell Directory Inc. 
 312 Plum Street, Suite 1050 
 Cincinnati, Ohio 45202 
  
 LIABILITY, INSURANCE, INDEMNITY 
  
 All persons furnished by Seller, including any subcontractors, shall be considered solely
Seller’s employees, agents or subcontractors and not employees, agents or subcontractors of Buyer; and Seller shall be responsible for full compliance with all laws, rules and regulations involving, but not limited to, employment of labor,
hours of labor, working conditions, payments of wages and payment of taxes, such as unemployment, social security and other payroll taxes, including applicable contributions from its employees, agents or subcontractors when required by law.

  
 Seller agrees to indemnify and save Buyer harmless from any liabilities,
claims or demands (including the costs, expenses and reasonable attorney’s fees on account thereof) that may be made: (1) by any third person for injuries, including death to persons or damage to property, including theft, resulting from
Seller’s negligent or otherwise wrongful acts or omissions, or those of Seller’s employers, agents or subcontractors; (2) by any third person for injuries, including death to persons or damage to property, caused by any directories
supplied by Seller hereunder in a defective or dangerous condition; or (3) under 

 Page 11 of 18 
  
 Worker’s Compensation, or similar employer-employee LIABILITY acts, against Buyer by Seller’s employees, agents or subcontractors; or (4) by Buyer’s
subscribers or any third party by reason of any errors or omissions caused by Seller in media or Directories furnished by Seller. Seller agrees to defend Buyer at Buyer’s request, against any such LIABILITY, claim or demand. The foregoing
indemnification shall apply whether Seller or Buyer defends such suit or claims and whether the death, injury or property damage is caused by the sole acts or omissions of Seller or by the concurrent acts or omissions of Buyer and Seller hereunder.
Buyer agrees to notify Seller promptly of any written claims or demands against Buyer for which Seller is responsible hereunder. If either party assumes responsibility for any such suite against the other party, then such party will not settle or
compromise any such suite without the other party’s prior written consent, which will not be unreasonably withheld. 
  
 Seller shall maintain, during the term hereof, all INSURANCE and/or bonds required by law, or otherwise, in each case with insurance companies rates not less than A-IX by
A.M. Best (or a comparable rating by another nationally recognized rating agency), including but not limited to: 
  

	 	(1)	Worker’s Compensation insurance as required by the State(s) in which the contract is to be performed. 

  

	 	(2)	Employer’s Liability insurance with limits of not less than $500,000 per occurrence. 

  

	 	(3)	Comprehensive or Commercial General Liability insurance, Occurrence Basis, including but not limited to premises-operations, broad from property damage, products/completed
operations, contractual liability, independent contractors, personal injury with limits of at least $1,000,000 combined single limit for each occurrence. 

  

	 	(4)	Automobile Liability, Comprehensive Form, with limits of at least $1,000,000 combined single limit for each occurrence. 

  

	 	(5)	Excess Liability, in the Umbrella Form and on an Occurrence Basis, with limits of at least $5,000,000 combined single limit for each occurrence. 

  
 Seller agrees that Seller, Seller’s insurer(s) and anyone claiming by,
through, under or in behalf of Seller shall have no claim, right of action or right of subrogation against Buyer or Buyer’s customers based on any loss or LIABILITY insurable under the foregoing INSURANCE and Seller will obtain from
Seller’s insurer confirmation that such insurance company has waived any such right of subrogation or right of action. 
  
 Seller shall also require its subcontractors, if any, who may enter upon Buyer premises to maintain similar INSURANCE and to agree to furnish Buyer, if
requested, certificates or other adequate proof of such INSURANCE. Certificates furnished by Seller or its subcontractors shall contain a clause stating that “Buyer is to be notified in writing at least thirty (30) days prior to cancellation of
or any material change in policy”. 
  
 Buyer and Seller will
review on an annual basis on whether the level of coverage should increase at a minimum of the Consumer Price Index (CPI) for the Philadelphia Metropolitan area. 
  
 LICENSES 
  
 No LICENSES, express or implied, under any patents, copyrights, trademarks, tradenames or proprietary property or information, are granted by Buyer to
Seller under this Agreement. 

 Page 12 of 18 
  
 NEW AND CHANGED METHODS, PROCESSES AND EQUIPMENT 
  
 Seller agrees to keep abreast of major developments in the graphic arts and data processing industries and to promptly advise Buyer of any developments which might affect
the production of the directories. If Seller acquires a short cut off press, then any paper trim savings from the use of such press will be passed through to Buyer following one full cycle (both Spring and Fall production) once the press is fully
operational and is used to print Buyer’s products. 
  
 Seller will commit the
necessary time and resources to explore all options and opportunities regarding Direct-to-Film and Direct-to-Plate technologies (Imposetting) in view of their application in the production of Buyer’s directories in collaboration with Buyer.

  
 If it is mutually agreed by Buyer and Seller that Imposetting technology is
mutually beneficial, implementation will occur within two (2) years from the time it has been agreed by both parties to be mutually beneficial. 
  
 Implementation is conditional upon Seller being able to secure commercially available equipment that will allow for the application of this technology to improve the
production efficiencies of Buyer’s directories. If the technology and equipment are not commercially available, Buyer and Seller agree to investigate the feasibility of jointly funding prototype developmental costs. 
  
 NON-WAIVER 
  
 Buyer’s failure at any time to enforce any of the provisions of the Agreement or any right or remedy available
hereunder or at law or equity, or to exercise any option herein provided will in no way be construed to be a waiver of such provisions, rights, remedies or options or in any way affect the validity of this Agreement. The exercise by Buyer of any
rights, remedies or options provided hereunder or at law or equity shall not preclude or prejudice the exercising thereafter of the same or any other rights, remedies or options. 
  
 NOTICES 
  
 Any notices to be sent will be addressed as follows: 
  

	 Senior Vice President-Sales & Marketing
	 	 Director-Finance & Administration

	 Quebecor Printing Directory Sales Corporation
	 	 Cincinnati Bell Directory Inc.

	 2100 Manchester Road, Suite 1620
	 	 312 Plum Street, Suite 1050

	 Wheaton, Illinois 60187
	 	 Cincinnati, Ohio 45202

  
 ORDERS 
  
 ORDERS applying against this Agreement may be sent to Seller by CBD, Inc. or such of their
present or future affiliates as are identified in writing by Buyer. 
  
 The terms
and conditions of this Agreement shall apply to all ORDERS placed by Buyer for the Photocomposition and Printing Services described herein, and Buyer’s failure to identify the contract number of this Agreement on any ORDER shall in no manner
affect the applicability of these terms and conditions. 

 Page 13 of 18 
  
 OVERRUNS AND UNDERRUNS 
  
 The actual number of copies delivered under this Agreement may because of OVERRUN or UNDERRUN vary from the number ordered as set forth in the schedule below. A directory
containing both alphabetical and classified sections shall be considered as one directory. If an alphabetical section of a directory is used in other directories accompanied by different classified sections, the allowable OVERRUN or UNDERRUN for
each directory shall be based on such classified runs rather than on the total run for the main alphabetical section. 
  

	 Number of Copies Ordered
	 	Allowable Overrun or Underrun
		
	 1,000 and under
	 	2.50%
	 1,001 through 5,000
	 	      25 Copies or 1.25%(whichever is greater)
	 5,001 through 15,000
	 	      65 Copies or 1.00%(whichever is greater)
	 15,001 through 25,000
	 	  150 Copies or .75%(whichever is greater)
	 25,001 through 50,000
	 	  190 Copies or .50%(whichever is greater)
	 50,001 through 100,000
	 	  250 Copies or .40%(whichever is greater)
	 100,001 through 200,000
	 	  400 Copies or .35%(whichever is greater)
	 200,001 through 500,000
	 	  700 Copies or .25%(whichever is greater)
	 500,001 and over
	 	1,250 Copies or .15%(whichever is greater)

  
 PAPER 
  
 The paper shall be billed to Buyer upon completion and shipment of the directory in
accordance with the appropriate paper factors found in the PRICE SCHEDULES, (Attachment I, Sections B through D) contained in this Agreement and at the appropriate price of paper for the current period in accordance with the price set forth in
ATTACHMENT VI. Seller is responsible for and will pay all freight and shipping charges in connection with the delivery of paper to any of Seller’s or its subcontractor’s facilities. 
  
 PROCESSING MEDIA 
  
 The term “PROCESSING MEDIA” (hereinafter referred to as “MEDIA”) includes tapes, discs, positives, negatives, film
plates, or any other product used or developed by Seller to produce the directories in its final form. MEDIA does not include software. Seller shall, without extra charge and in a manner satisfactory to Buyer, (1) store and maintain MEDIA in a
logically organized and good condition, (2) replace worn or damaged MEDIA as required, and (3) store plate-ready film flats of any issue of a subscriber directory or yellow pages directory until the delivery of the next issue of that subscriber or
yellow pages directory. 
  
 PUBLICITY 
  
 Seller agrees to submit to Buyer all advertising, sales promotion, press releases and other
PUBLICITY matters relating to the Printing Services furnished by Seller under this Agreement wherein Buyer’s names or marks are mentioned or language from which the connection of said names or marks therewith may be inferred or implied; and
Seller further agrees not to publish or use such advertising, sales promotion, press releases, or PUBLICITY matters without Buyer’s prior written approval. 
  

QUALITY COMMITMENT 
  
 Quality is conformance to customer’s requirements and general industry standards. Seller agrees that its commitment to Quality and the processes it has in place to
fulfill this commitment with respect to each service and material provided by Seller are primary and material requirements of this Agreement. In 

 Page 14 of 18 
  
 addition to any other rights or remedy available to Buyer under this Agreement, Buyer reserves the right to assure, throughout the term of this Agreement, Seller’s
continued commitment to Quality and Seller agrees to take appropriate steps, as noted by Buyer, to improve Seller’s commitment to Quality. 
  
 Seller will demonstrate commitment to a Quality Improvement Process by providing: 
  

	1.	A published statement of its quality policy signed by an officer of the company; 

  

	2.	An established means of measuring and reporting customer satisfaction; 

  

	3.	A quality training and awareness program; 

  

	4.	A continuous quality Improvement Process; 

  

	5.	An established means of monitoring conformance to requirements for products; and 

  

	6.	An established in-coming Material Quality Inspection Program. 

  
 RECORD AND AUDIT 
  
 Seller shall maintain complete and accurate RECORDS of all amounts billable to and payments made by Buyer hereunder in accordance with generally accepted accounting practices. Seller shall retain such 
  
 RECORDS for a period of three (3) years from the date of final payment for Printing Services
covered by this Agreement. Seller agrees to provide reasonable supporting documentation concerning any disputed 
  
 amount of invoice to Buyer within thirty (30) days after Buyer provides written notification of the dispute to Seller. 
  
 REJECTIONS 
  
 If Buyer rejects any or all of the directories, Buyer may exercise one of the following remedies: (1) return rejected directories for full
credit at the price charge plus transportation charges from Seller’s plant and return; or (2) accept a conforming part of any shipment; or (3) have rejected directories replaced by 
  
 Seller at the purchase price stipulated in this Agreement if Buyer has not previously paid for those directories and at Seller’s
expense if Buyer has previously paid for the directories. The above rejection options are in addition to any and all recourse Buyer wishes to take regarding termination for non-performance under the TERMINATION clause. 
  
 Seller agrees that in the event Buyer rejects any or all directories, Seller will, if
requested by buyer, use its best efforts to replace said directories immediately or as soon as practical. 
  
 REPRINT 
  
 If the Buyer decides to
reprint the title, Seller must reprint the required quantity for that title. Seller must reprint the directory within a reasonable time and at the prices found in the PRICE SCHEDULES, Attachment I, Sections A through D. 
  
 Seller will reduce MAKEREADY prices by 33% for all reprints. If Seller is allowed a
reasonable time to reprint any title, Seller will guarantee no overtime premium charges. 
  
 SCHEDULES 
  
 To assist Seller in
providing for Buyer’s requirements Buyer shall submit SCHEDULE requests on August 1st of each year of the Agreement for the Spring production and on March 1st for the Fall production of the succeeding year, indicating Buyer’s total requirements for the work hereunder, including Buyer’s total 

 Page 15 of 18 
  
 quantities, number of pages, number of colors to be printed, special section requirements and directory ship dates for each issue. These SCHEDULE requests shall be used
by Seller to devise a final production SCHEDULE which specifies the work flow and method of manufacture for each directory. 
  
 If an individual SCHEDULE request or print order changes the date upon which final copy is due, compared to the due date in the previous year, or increase the number of
printed pages or bound directories in excess of 10% over the last actual printed page count or bound directories in the preceding year for that directory, it may become necessary to revise, by mutual agreement, the production SCHEDULE and
manufacturing plan for that directory. 
  
 SEVERABILITY 

 
 In the event that any one or more of the provisions contained herein shall, for any
reason, be held to be unenforceable in any respect, such unenforceability shall not affect any other provision of this Agreement, but this Agreement shall then be construed as if such unenforceable provision or provisions never had been contained
herein. 
  
 SURVIVAL 
  
 All obligations hereunder on Seller’s part incurred prior to the cancellation,
termination, or expiration of this Agreement or any order placed hereunder by Buyer shall survive such cancellation, termination, or expiration. 
  
 TAXES 
  
 Except as otherwise provided in this Agreement, Buyer shall reimburse Seller only for the following Tax Payments and returns with respect to transactions under this Agreement, Federal Manufacturers’ and
Retailers’ excise taxes, state and local sales taxes and use taxes, as applicable. Taxes payable by Buyer shall be billed as separate items on Seller’s invoices. 
  
 The cost of Federal Insurance Contribution Act and Federal and State Unemployment Insurance Taxes are not included in the prices set forth
in Attachment I - PRICE SCHEDULES, Section B only. Rates currently in effect are reflected on Attachment VI and are hereby incorporated into this Agreement. In the event of any increase or decrease in such rates or in the percentage of Seller’s
payroll subject to such taxes occasioned by legislative changes or changes in Seller’s experience rating or in the event the Seller is required to pay any additional payroll tax on account of any work or act performed under this Agreement, the
prices set forth in Attachment I - PRICE SCHEDULE, Section B only, and the Social Security Tax Factors set forth in Attachment VII shall be adjusted to reflect any such new, increased or decreased tax. 
  
 If the Seller is required to pay an excise, privilege, processing, gross receipts or similar
tax not now imposed on account of any act required for the performance of this Agreement, the cost of such new or increased tax shall be added as an extra charge. 
  
 In no event shall Buyer be obligated to make to Seller any payment for or reimbursement of taxes or other levies on Seller based upon or
measured by Seller’s net income. 

 Page 16 of 18 
  
 TERMINATION 
  
 In addition to the expiration of this Agreement as provided herein, and in addition to the parties’ rights of termination specifically provided elsewhere in this Agreement, this Agreement may be terminated as set
forth below: 
  

	(1)	Termination for Breach 

  
 In the event that Seller breaches any material obligation hereunder, including without limitation any of its obligations with respect to quality,
specification, or delivery schedules (for which time is of the essence), Buyer shall give Seller written notice specifying in reasonable detail the breach and requesting that the breach be cured (the “CURE NOTICE”). If Seller fails to cure
the specified breach within five business days of receipt of the Cure Notice, Buyer shall have the right to terminate this Agreement effective immediately upon the giving of written notice of termination to Seller. 
  

	(2)	Insolvency 

  
 Upon the occurrence of an Insolvency Event of Default (as defined below), the other party may, at its option, terminate this Agreement effective immediately upon the giving of written notice of termination. The
occurrence of any one or more of the following events shall constitute an “Insolvency Event of Default”: a party admits in writing its inability to pay its debts generally or makes a general assignment for the benefit of creditors; an
affirmative act of insolvency by a party of any partition or action, under any bankruptcy, reorganization, insolvency arrangement, liquidation, dissolution or moratorium law, or any other law or laws for the relief of, or relating to, debtors; or
the subjection of a material part of a party’s property to any levy, seizure, assignment or sale for or by any creditor, third party or governmental agency. 
  

	(3)	Additional Rights 

  
 The rights of termination set forth above shall be in addition to any other rights and remedies the terminating party may have hereunder or at law or in
equity. 
  
 THIRD PARTY CLAIMS 
  
 Seller shall reimburse Buyer for any loss or expense arising out of claims made by
subscribers or advertisers by reason of any errors or omissions in subscriber or yellow page directories caused by Seller or any subcontractor of Seller. Seller’s LIABILITY shall be limited to $1,500 for each such claim based on such error or
omission. Seller agrees to acknowledge or to disavow Seller’s responsibility for a claim within thirty (30) days of Buyer’s written notification to the Seller. 
  
 TITLE 
  
 TITLE to the directories shall vest in Buyer when the directory has been loaded on the transport vehicle at Seller’s loading dock. In any event, and regardless of
which party holds formal title, Seller agrees to insure all directories and other materials while those materials are in Seller’s facilities. Seller agrees to pay to Buyer any insurance proceeds it receives in connection with, or relating to,
any directories or other property of Buyer located at Seller’s premises. 

 Page 17 of 18 
  
 TRANSPORTATION 
  
 Directories shipped by Seller via common carrier and according to routing instruction shall be shipped F.O.B. Origin, Freight Collect with instructions to the carrier to forward the original freight bill and copy of
bill of lading to Seller which in turn will charge Buyer for such costs without additional mark-up of any kind. Directories shipped by Seller via U.S. Mail shall be delivered to the Post Office in the same city of Seller at no extra charge to the
Buyer. Postage shall be prepaid by Seller and invoiced to Buyer as a separate item accompanied by receipts. Seller agrees to ship all initial distribution quantities out of plant via U.S. Mail. 
  
 USE OF INFORMATION 
  
 All INFORMATION in written, printed, graphic or other form furnished to Seller under this
Agreement or in contemplation of this Agreement remains Buyer’s property, shall be kept confidential by Seller and shall be returned to Buyer at Buyer’s request. Seller agrees that such INFORMATION shall be used solely for the production
of the directories and that Seller shall not use or permit others to use such INFORMATION or any part thereof, printed or otherwise, for any other purpose unless so directed in writing by Buyer. Seller shall keep confidential and safeguard all
INFORMATION covered by this Agreement now and hereafter in Seller’s possession and prevent their use by any other person or persons. Seller shall promptly destroy all extra proofs and copies of any of the directory or portion thereof.

  
 WARRANTY 
  
 Seller warrants that the Printing Services furnished will be free from defects in material
and workmanship and will conform to the specifications, drawings, samples and instructions. Seller also warrants that the Printing Services will be performed in a first class, workmanlike manner. All warranties shall survive inspection, acceptance
and payment. 
  
 WORK DONE BY OTHERS 
  
 If any part of the Printing Services performed by Seller under this Agreement is dependent
upon work done by others (including but not limited to plating, presswork, and binding material composed or furnished by Buyer or another supplier), Seller shall inspect and promptly report to Buyer any defect that renders such other work unsuitable
for Seller’s proper performance. Seller’s silence shall constitute approval of such other work as fit, proper and suitable for Seller’s performance of the Services under this Agreement. 
  
 YEAR 2000 
  
 Seller hereby represents and warrants that it will complete by June 30, 1999, a Year 2000 assessment study reasonably calculated to identify
any date-related impediments to the orderly and efficient operation of its business before, during and after the century date change and will fully test and implement any corrective measures necessary to remedy any problems or potential problems
identified in the assessment study. Seller agrees to notify Buyer promptly of any change in circumstances or newly discovered defect or exposure that would have a material adverse impact on its Year 2000 readiness. Seller will furnish to Buyer upon
request the results of such assessment study, as well as the methodology and assumptions used to conduct the assessment study. In no event will the Year 2000 computer problem constitute a force majeure event or a Contingency hereunder. 

 Page 18 of 18 
  
 EXECUTION 
  
 Authorized representatives of Buyer and Seller hereby execute this Agreement including the Attachments and/or appendices attached hereto and made a part hereof. 
  

	 QUEBECOR PRINTING DIRECTORY SALES CORPORATION
	 	 	 	 CINCINNATI BELL DIRECTORY INC..

					
	 By:
	  	 /s/ David Bragen

	 	 	 	 By:
	  	 /s/ Douglas A. Myers

					
	 Title:
	  	 President

	 	 	 	 Title:
	  	 President & CEO

 AMENDMENT NO. I 
  
  This Amendment No. 1 dated, December 1, 1999, by and between Cincinnati Belt Directory Inc. (hereinafter
“Buyer” or “CBD Inc.”) and Quebecor Printing Directory Sales Corporation, (hereinafter “Seller”), amends the Printing and Binding Agreement (hereinafter “Agreement”) effective on January 1, 1999 by and between
Cincinnati Bell Directory Inc. and Quebecor Printing Directory Sales Corporation as follows: 
   

	1.	The clause of the Agreement entitled PREAMBLE, is amended, and as amended, shall, read: 

  
 This Agreement is made by and between CINCINNATI BELL DIRECTORY INC., (hereinafter “Buyer” or “CBD
Inc.”), with principal offices located at 312 Plum Street, Suite 1050, Cincinnati, OH 45202, and QUEBECOR PRINTING DIRECTORY SALES CORPORATION, a wholly owned subsidiary of QUEBECOR PRINTING, INC., (hereinafter “Seller”), with
principal offices located at 1201 East Wiley Road, Suite 101, Schaumburg, IL 60173. Buyer agrees to purchase and Seller agrees to sell the Printing Services described in this Agreement in accordance with the terms and conditions stated herein below.

  

	2.	The clause of the Agreement entitled PRICE, is amended, and as amended, shall read: 

  
 In accordance with Paragraph 3 of the clause entitled PRICE, all manufacturing unit prices (excluding paper)
contained in Attachment I – PRICE SCHEDULES, Sections A through D, have been increased by [*]. PRICE SCHEDULES, Sections A through D, dated January 1, 2000, are attached, hereto and made a part hereof. 
  

	3.	The clause of the Agreement entitled NOTICES, is amended, and as amended,, shall read: 

  
 Any notices to be sent will be addressed as follows: 
  

	 President
 Quebecor Printing Directory
 Sales Corporation
 1201 East Wiley Road, Suite 101
 Schaumburg, Illinois 60173
	 	 Director-Finance & Administration
 Cincinnati Bell Directory Inc.
 312 Plum Street, Suite 1050
 Cincinnati, Ohio 45202

  
 All other terms and conditions
contained in the Agreement shall remain in full force and effect: 
  
 IN WITNESS
WHEREOF, the parties hereto have created this agreement to be executed as of the day and year first above written. 
  

	 QUEBECOR PRINTING DIRECTORY SALES CORPORATION
	 	 	 	 CINCINNATI BELL DIRECTORY, INC.

					
	By:	 	 /s/    David Bragen        
	 	 	 	By:	 	 /s/    Douglas A. Myers        

	 	
	 	 	 	 	

	 Title:
	 	 President
	 	 	 	Title:	 	President and CEO

  

	[*]	Certain information on this page has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the
omitted portions. 

	

 ATTACHMENT I 
 SECTION A 
 PAGE 1 OF 1 
  
 PRICE SCHEDULE 
 WHITE PAGE AND MISCELLANEOUS PHOTOCOMPOSITION, 
 EFFECTIVE JANUARY 1, 2000 
  

	 	  	PRICE

	 OUTPUT FULLY PHOTOCOMPOSED WHITE PAGES
 FROM BUYER’S SUPPLIED MEDIA:
	  	 	 
		
	 PAGES SET IN PORTRAIT FORMAT:
	  	 	 
	 PER PAGE (1/COLOR)
	  	$	 [*]
	 ADDITIONAL COST PER PAGE FOR SECOND COLOR
	  	$	 [*]
		
	 PAGES SET IN LANDSCAPE FORMAT:
	  	 	 
	 PER PAGE (1/COLOR)
	  	$	 [*]
	 ADDITIONAL COST PER PAGE FOR SECOND COLOR
	  	$	 [*]
	
	THE ABOVE PRICES INCLUDE SELLER ACCEPTING BUYER’S DATA, RIPING DATA, PROCESSING ON AN IMAGE SETTER, OUTPUTTING ON RESIN COATED PAPER, AND CREATING COPIES FOR
SUBMISSION TO BUYER FOR REVIEW.
		
	 THE FOLLOWING ARE IN ADDITION TO THE ABOVE PRICES:
	  	 	 
		
	 PROCESS NO. 2 CORRECTION PAGE FROM ELECTRONIC FILES, PER COLOR, PER PAGE
	  	$	 [*]
	 PROCESS AN ADDITIONAL NO. 2 CORRECTION PAGE WITHIN THE SAME FILM FLAT, PER COLOR, PER PAGE
	  	$	 [*]
		
	 CONVERT APPLICATION FILES TO POST SCRIPT FILES, PER COLOR, PER PAGE
	  	$	 [*]
	 OUTPUT COVER FILM FROM DIGITAL FILES:
	  	 	 
	 4-1-1-4 COVER
	  	$	 [*]
	 4-2-2-4 COVER
	  	$	 [*]
	 4-4-4-4 COVER
	  	$	 [*]
	 PASTE DOWN LOGO, PER LOGO
	  	$	 [*]
	 ADD A TINT PANEL TO LISTING, PER LISTING
	  	$	 [*]
	 CREATE MASTER FILM FLAT CONTAINING BLEED BARS WITHOUT TYPE, PER COLOR
	  	$	 [*]
	 CREATE MASTER FILM FLAT CONTAINING BLEED BARS WITH TYPE, PER COLOR
	  	$	 [*]
	 CREATE RIGHT AND LEFT HAND BLEED BARS FOR 6” X 9” DIRECTORIES, PER SET
	  	$	 [*]
	 TYPESET AND OUTPUT CORRECTIONS, STRIP INTO RC, MAKE COPY AND FAX TO BUYER FOR REVIEW AND APPROVAL, PER LINE
	  	$	 [*]
	 STRIP FILM TO MYLAR SHEETS, PER COLOR, PER PAGE
	  	$	 [*]
	 ADDITIONAL HANDWORK
	  	 	 
	
	 HANDWORK, IF NOT DEFINED ABOVE, WILL BE CHARGED BACK ON AN HOURLY BASIS, WITH A MINIMUM CHARGE OF 10 MINUTES:

		
	 HANDWORK, PER HOUR
	  	$	 [*]

   

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 ATTACHMENT I 
 SECTION B 
 Page 1 of 2 
  
 PRICE SCHEDULE 
 FULL SIZE DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	PLATING	  	 	  	 	 
			
	 PER PAGE, PER COLOR:,
	  	1/COLOR	  	[	*]
	 	  	2/COLOR	  	[	*]
	 	  	3/COLOR	  	[	*]
	 	  	4/COLOR	  	[	*]
	
	 NOTE: THE ABOVE PLATING PRICES ARE BASED ON THE RECEIPT OF R. C. PAPER POSITIVES, CAMERA READY PAGE MECHANICALS, NEGATIVES OR DIGITAL
FILES.

			
	 PRESSWORK
	  	 	  	 	 
			
	 MAKEREADY, PER PAGE:
	  	1/COLOR	  	[	*]
	 	  	2/COLOR	  	[	*]
	 	  	3/COLOR	  	[	*]
	 	  	4/COLOR	  	[	*]
			
	 RUNNING, PER 1,000 PAGES:
	  	1/COLOR	  	[	*]
	 	  	2/COLOR	  	[	*]
	 	  	3/COLOR	  	[	*]
	 	  	4/COLOR	  	[	*]
			
	 YELLOW TINTING, PER 1,000 PAGES:
	  	 	  	[	*]
		
	 PRESSWORK—SPLIT RUN SPECIAL FORMS (4/COLOR PROCESS)
	  	 	 
		
	 MAKE READY, PER 32 PAGE FORM (8-7/8” AND 9” TRIM SIZES)
	  	[	*]
	 MAKEREADY, PER 28 PAGE FORM (9-5/8” TRIM SIZE)
	  	[	*]
		
	 NOTE: PLATING, PRESS RUNNING AND ADDITIONAL BINDING POCKETS, IF REQUIRED, WILL BE CHARGED AT THE RATES CONTAINED HEREIN.
	  	 	 
			
	 BINDING
	  	 	  	 	 
			
	 ORIGINAL SETUP, PER TITLE:
	  	 	  	[	*]
	 BASIC, PER 1,000 BOUND:
	  	 	  	[	*]
	 GATHERING, PER COMPONENT, PER 1,000:
	  	[	*]
	 SECTION CHANGE, PER SECTION:
	  	[	*]
			
	 COVERS
	  	 	  	 	 
		
	 PLATES, PER COLOR, PER SIDE:
	  	[	*]
	 MAKEREADY, PER PASS: (MAXIMUM OF 6 COLORS PER PASS)
	  	[	*]
	 RUNNING, PER 1,000 COVERS SINGLE PASS:
	  	[	*]
	 RUNNING, PER 1,000 COVERS—DOUBLE PASS:
	  	[	*]
		
	 NOTE: VARNISH DOES NOT COUNT AS A COLOR FOR PLATING PURPOSES, BUT DOES COUNT AS A COLOR FOR PRESS MAKEREADY AND RUNNING.
	  	 	 

  
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 Effective January 1, 2000 
 ATTACHMENT I 
 SECTION B 
 Page 2 of 2 
  
 TEXT
PAPER REQUIREMENTS 
  

	 	  	20# Stock	  	22.5# Stock	  	35# Stock
	 8-7/8” x 10-7/8” Trim Size
	  	 	  	 	  	 
	 Pound, Per 1,000 Printed Pages
	  	 	  	 	  	 
	 1/Color
	  	2.661#	  	2.994#	  	4.236#
	 2/Color
	  	2.663#	  	2.996#	  	4.239#
	 3/Color
	  	2.769#	  	3.048#	  	4.312#
	 4/Color
	  	2.771#	  	3.050#	  	4.315#
	 Additional for Full Page Tint
	  	N/A	  	0.022#	  	N/A
				
	 9” x 10-7/8” Trim Size
	  	 	  	 	  	 
	 Pounds, Per 1,000 Printed Pages
	  	 	  	 	  	 
	 1/Color
	  	2.699#	  	3.036#	  	4.296#
	 2/Color
	  	2.701#	  	3.038#	  	4.299#
	 3/Color
	  	2.748#	  	3.091#	  	4.373#
	 4/Color
	  	2.750#	  	3.093#	  	4.376#
	 Additional for Full Page Tint
	  	N/A	  	0.023#	  	N/A
				
	 9-5/8” x 10-7/8” Trim Size
	  	 	  	 	  	 
	 Pounds, Per 1,000 Printed Pages
	  	 	  	 	  	 
	 1/Color
	  	2.886#	  	3.247#	  	4.594#
	 2/Color
	  	2.888#	  	3.249#	  	4.596#
	 3/Color
	  	2.939#	  	3.306#	  	4.678#
	 4/Color
	  	2.940#	  	3,308#	  	4.680#
	 Additional for Full Page Tint
	  	N/A	  	0.024#	  	N/A

  
 COVER PAPER REQUIREMENTS (COATED
ONE SIDE COVER STOCK) 
  

	 	  	120# Stock	  	123# Stock
	 8-7/8” X 10-7/8” Trim Size
	  	 	  	 
	 Pounds, Per 1,000 Covers
	  	 	  	 
	 Single Pass (Up to 6 Colors Including Varnish)
	  	84.13#	  	86.23#
	 Double Pass (More Than 6 Colors)
	  	87.39#	  	89.57#
			
	 9” x 10-7/8” Trim Size
	  	 	  	 
	 Pounds, Per 1,000 Covers
	  	 	  	 
	 Single Pass (Up to 6 Colors Including Varnish)
	  	84.13#	  	86.23#
	 Double Pass (More Than 6 Colors)
	  	87.39#	  	89.57#
			
	 9-5/8” x 10-7/8” Trim Size
	  	 	  	 
	 Pounds Per 1,000 Covers
	  	 	  	 
	 Single Pass (Up to 6 Color Including Varnish)
	  	91.24#	  	93.52#
	 Double Pass (More Than 6 Colors)
	  	94.77#	  	97.14#

  

 ATTACHMENT 1 
 SECTION C 
 Page 1 of 2 
  
 PRICE SCHEDULE 
 MIDI DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	 PRELIMINARY. PLATES & MAKEREADY
	  	 
		
	 1/COLOR, PER PAGE
	  	[*]
	 2/COLOR, PER PAGE
	  	[*]
	 3/COLOR, PER PAGE
	  	[*]
	 4/COLOR, PER PAGE
	  	[*]
	
	 NOTE: THE ABOVE PRICES ARE BASED ON RECEIVING R. C., PAPER POSITIVES, CAMERA READY PAGE MECHANICALS, NEGATIVES OR DIGITAL
FILES.

		
	 4/COLOR PRESS WASHUP
	  	[*]
		
	 PRESS RUNNING
	  	 
	 1/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 2/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 3/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 4/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 ADDITIONAL FOR FULL PAGE TINT,
	  	[*]
	 PER 1,000 PRINTED PAGES
	  	[*]
	
	 PRELIMINARY, PLATING AND MAKEREADY—SPLIT RUN SPECIAL 32 PAGE FORMS (4/COLOR
PROCESS)

		
	 PRELIMINARY & PLATES, PER PAGE
	  	[*]
	 MAKEREADY, PER 32 PAGE FORM
	  	[*]
		
	 NOTE: PRESS RUNNING AND ADDITIONAL BINDING POCKETS, IF REQUIRED, WILL BE CHARGED AT THE RATES CONTAINED HEREIN.
	  	 
		
	 COVER PRESSWORK
	  	 
		
	 PLATES & MAKEREADY, PER TITLE
	  	[*]
	 RUNNING, PER 1,000 COVERS
	  	[*]
		
	 BINDING
	  	 
		
	 SIZE CHANGE, PER TITLE
	  	[*]
		
	 MAKEREADY (12 POCKETS OR LESS)
	  	[*]
	 RUNNING, PER 1,000 COPIES (12 POCKETS OR LESS)
	  	[*]
		
	 MAKEREADY (MORE THAN 12 POCKETS)
	  	[*]
	 RUNNING, PER 1,000 COPIES (MORE THAN 12 POCKETS)
	  	[*]

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 ATTACHMENT I 
 SECTION C 
 Page 2 of 2 
  
 PRICE SCHEDULE 
 MIDI DIRECTORIES’ 
 (CONTINUED) 
 January 1, 2000 
  

	TAB CARDS	 	 	 
		
	 PLATES & MAKEREADY, PER SIDE
	 	 [*]
	  

	 RUNNING, PER 1,000 COPIES
	 	[	*]

  

	PAPER REQUIREMENTS	  	 	  	 	  	 
				
	 MAKEREADY POUNDS
	  	20# STOCK	  	22.5# STOCK	  	35#
	 	  	
	  	
	  	

	 1/COLOR, POUNDS PER PAGE
	  	25	  	28	  	 
	 2/COLOR, POUNDS PER PAGE
	  	27	  	30	  	 
	 3/COLOR, POUNDS PER PAGE
	  	63.8	  	71,7	  	 
	 4/COLOR, POUNDS PER PAGE
	  	65	  	73	  	 
				
	 	  	10 POINT	  	10 POINT	  	7
	 	  	(120#)	  	(123#)	  	 
	 COVERS
	  	402	  	412.05	  	 
				
	 TAB CARDS
	  	402	  	DNA	  	 
				
	 RUNNING POUNDS
	  	 	  	 	  	 
				
	 1/COLOR, PER 1,000 PRINTED PAGES
	  	2.00	  	2.25	  	 
	 2/COLOR, PER 1,000 PRINTED PAGES
	  	2.22	  	2.50	  	 
	 3/COLOR, PER 1,000 PRINTED PAGES
	  	2.25	  	2.53	  	 
	 4/COLOR, PER 1,000 PRINTED PAGES
	  	2.25	  	2.53	  	 
				
	 	  	10 POINT	  	10 POINT	  	7
	 	  	(120#)	  	(123#)	  	 
	 COVERS, PER 1,000 COVERS
	  	61.11	  	62.64	  	 
				
	 TAB CARDS, PER 1,000 CARDS
	  	37.73	  	DNA	  	 

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 ATTACHMENT 1 
 SECTION D 
 Page 1 of 6 
  
 PRICE SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	PRELIMINARY	  	 	 
		
	 Make Negatives, Per Color, Per Page
	  	[	*]
	 Strip Negatives, Per Color, Per Page
	  	[	*]
	 Plating of Text Pages, Per Color, Per Page
	  	[	*]
	 Masking of Non-Contiguous Units of Color, Per Unit
	  	[	*]
		
	PRESSWORK	  	 	 
		
	 Press Makeready, Per Color, Per Page
	  	[	*]
		
	 Press Running:
	  	 	 
		
	 One Color
	  	Per MPP	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,499 MPP’
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]
		
	 Two Color
	  	 	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]
		
	 Two Color With White Knockouts
	  	 	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]
		
	 Three Color
	  	 	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 ATTACHMENT I 
 SECTION D 
 Page 2 of 6 
  
 PRICE SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	 Three Color With White Knockouts
	  	 
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]
		
	 Four Color
	  	 
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]
		
	 Four Color With White Knockouts
	  	 
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]
		
	BINDING	  	 
		
	 Binding Makeready, Per Title
	  	[*]
		
	 Running*:
	  	Per MPP
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]

  
 *Total MPP will include all text pages plus 4 cover pages times the total number of directories produced. 
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 ATTACHMENT I 
 SECTION D 
 Page 3 of 6 
  
 PRICE SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	 Miscellaneous Binding Operations:
	 	 	 
	 Affix Furnished Mailing Labels, Per 1,000 Labels
	 	[	*]
	 Sorting (Carrier Route, 5-Digit), Per 1,000 Copies
	 	[	*]
	 Inserting Directories in Envelopes or Cartons, Per 1,000 Copies
	 	[	*]
	 Cartons, Per Carton
	 	[	*]
	 Shrinkwrapping, Per MPP
	 	[	*]
	 Insert Binding, Per 1,000 Copies
	 	[	*]
	 Miscellaneous Packages, Per 100 Packages
	 	[	*]
	 Drilling, Per 1,000 Copies
	 	[	*]
	 Stack Shrinkwrapped Directories on Pallets and Load in Trucks, Per Pallet
	 	[	*]
	 Blow In Inserts, Per 1,000 Copies
	 	[	*]
	 Affixing Cover Tipons, Per 1,000 Copies
	 	[	*]
	 Copyrighting, Per Title
	 	[	*]
		
	 Shipping Operations:
	 	 	 
	 Drop Shipments, Per Shipment
	 	[	*]
	 Postage Charges
	 	[	*]
	 Shipping Charges
	 	[	*]
		
	 COVERS—FURNISHED FILM (4-1-1-4)
	 	 	 
		
	 Plating & Makeready, Per Unit
	 	[	*]
		
	 Additional to the above for additional color on inside spread, per color
	 	[	*]
		
	 Running:
	 	 	 
	 Under 50,000 Copies, Per 1,000 Copies
	 	[	*]
	 50,000 to 200,000 Copies, Per 1,000 Copies
	 	[	*]
	 Over 200,001 Copies, Per 1,000 Copies
	 	[	*]
		
	 Additional to the above for additional colors on inside spread, per color:
	 	 	 
		
	 Under 50,000 Copies, Per 1,000 Copies
	 	[	*]
	 50,001 to 200,000 Copies, Per 1,000 Copies
	 	[	*]
	 Over 200,001 Copies, Per 1,000 Copies
	 	[	*]
		
	 Additional for each press run for each ink color other than black or process colors, per color
	 	[	*]
		
	 Aqueous Press Coating
	 	[	*]

  
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 ATTACHMENT I 
 SECTION D 
 Page 4 of 6 
  
 PRICE SCHEDULE  
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	TEXT PAPER REQUIREMENTS*	  	 
	 	  	Pounds Per
1,000 Printed Pages

	 One Color Printing
	  	 
	 22.5# Stock (24” X 36” Basis Size)
	  	1.75
	 25.5# Stock (24”x 36” Basis Size)
	  	1.98
	 27.5# Stock (24” x 36” Basis Size)
	  	2.14
	 30.0# Stock (24” x 36” Basis Size)
	  	2.33
	 35.0# Stock (25” x 38” Basis Size)
	  	2.45
	 40# Stock (25” x 38” Basis Size)
	  	2.81
	 45# Stock (25” x 38” Basis Size)
	  	3.15
	 50# Stock (25” x 38” Basis Size)
	  	0
		
	 Two Color Printing
	  	 
	 22.5# Stock (24” X 36” Basis Size),
	  	1.83
	 25.5# Stock (24” x 36” Basis Size)
	  	2.08
	 27.5# Stock (24” x 36” Basis Size)
	  	2.24
	 30.0# Stock (24” x 36” Basis Size)
	  	2.44
	 35.0# Stock (25” x 38” Basis Size)
	  	2.58
	 40# Stock (25” x 38” Basis Size)
	  	2.94
	 45# Stock (25” x 38” Basis Size)
	  	3.31
	 50# Stock (25” x 38” Basis Size)
	  	3.68
		
	 Two Color Printing with Knockouts
	  	 
	 22.5# Stock (24” X 36” Basis Size)
	  	1.91
	 25.5# Stock (24” x 36” Basis Size)
	  	2.17
	 27.5# Stock (24” x 36” Basis Size)
	  	2.34
	 30.0# Stock (24” x 36” Basis Size)
	  	2.55
	 35.0# Stock (25” x 38” Basis Size)
	  	2.69
	 40# Stock (25” x 38” Basis Size)
	  	3.07
	 45# Stock (25” x 38” Basis Size)
	  	3.46
	 50# Stock (25’ x 38” Basis Size)
	  	3.84
		
	 Three Color Printing
	  	 
	 22.5# Stock (24” X 36” Basis Size)
	  	1.91
	 25.5# Stock (24” x 36” Basis Size)
	  	2.17
	 27.5# Stock (24” x 36” Basis Size)
	  	2.34
	 30.0# Stock (24” x 36” Basis Size)
	  	2.55
	 35.0# Stock (25” x 38” Basis Size)
	  	2.69
	 40# Stock (25” x 38” Basis Size)
	  	3.07
	 45# Stock (25” x 38” Basis Size)
	  	3.46
	 50# Stock (25” x 38” Basis Size)
	  	3.84

 ATTACHMENT I 
 SECTION D 
 Page 5 of 6 
  
 PRICE SCHEDULE  
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  

	 	  	Pounds Per
1,000 Printed Pages

	 Three Color Printing with Knockouts
	  	 
	 22.5# Stock (24” X 36” Basis Size)
	  	2.00
	 25.5# Stock (24” x 36” Basis Size)
	  	2.27
	 27.5# Stock (24” x 36” Basis Size)
	  	2.45
	 30.0# Stock (24” x 36” Basis Size)
	  	2.67
	 35.0# Stock (25” x 38” Basis Size)
	  	2.80
	 40# Stock (25” x 38” Basis Size)
	  	3.20
	 45# Stock (25” x 38” Basis Size)
	  	3.60
	 50# Stock (25” x 38” Basis Size)
	  	4.00
		
	 Four Color Printing
	  	 
	 22.5# Stock (24” X 36” Basis Size)
	  	2.00
	 25.5# Stock (24” x 36” Basis Size)
	  	2.27
	 27.5# Stock (24” x 36” Basis Size)
	  	2.45
	 30.0# Stock (24” x 36” Basis Size)
	  	2.67
	 35.0# Stock (25” x 38” Basis Size)
	  	2.80
	 40# Stock (25” x 38” Basis Size)
	  	3.20
	 45# Stock (25” x 38” Basis Size)
	  	3.60
	 50# Stock (25” x 38” Basis Size)
	  	4.00
		
	 Four Color Printing with Knockouts
	  	 
	 22.5# Stock (24” X 36” Basis Size)
	  	2.03
	 25.5# Stock (24” x 36” Basis Size)
	  	2.30
	 27.5# Stock (24” x 36” Basis Size)
	  	2.49
	 30.0# Stock (24” x 36” Basis Size)
	  	2.71
	 35.0# Stock (25” x 38” Basis Size)
	  	2.84
	 40# Stock (25” x 38” Basis Size)
	  	3.25
	 45# Stock (25” x 38” Basis Size)
	  	3.65
	 50# Stock (25” x 38” Basis Size)
	  	4.06

  
 COVER STOCK REQUIREMENTS*

  

	 	  	120#

	  	123#

	 Initial Makeready (4-1-1-4)
	  	121.40	  	125.52
	 Running, Per 1,000 Covers
	  	38.20	  	39.18
	 Additional to above for additional colors on inside spread,. per color
	  	1.91	  	1.96

  

 ATTACHMENT I 
 SECTION D 
 Page 6 of 6 
  
 PRICE SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2000 
  
 *PAPER HANDLING AND STORAGE FEES 
  

	 The following text paper handling and storage fees are applicable to GTE supplied paper:
	  	 
		
	 1/Color, Per 1,000 Printed Pages
	  	[*]
	 2/Color, Per 1,000 Printed Pages
	  	[*]
		
	 The following text paper handling and storage fees are applicable to Quebecor supplied, paper:
	  	 
		
	 1/Color, Per 1,000 Printed Pages
	  	[*]
	 2/Color, Per 1,000 Printed Pages
	  	[*]
	 Cover Stock, per pound used
	  	[*]
		
	 The following method will be used to calculate over paper handling and storage fees:
	  	 
		
	 The total number of 2/color printed pages will include 4 cover pages times the total quantity of directories
produced.
	  	 

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 AMENDMENT NO. 2 
  
 This Amendment No. 2 dated November 20, 2001, by and between Cincinnati Bell Directory Inc. (hereinafter “Buyer”
or “CBD Inc.”) and Quebecor Printing Directory Sales Corporation, now known as Quebecor World Directory Sales Corporation (hereinafter “Seller”), amends the Printing and Binding Agreement (hereinafter “Agreement”)
entered into the 23rd day of July, 1998 as follows: 
  

	1.	The clause of the Agreement entitled PREAMBLE, is amended, and as amended, shall read: 

  
 This Agreement is made by and between CINCINNATI BELL DIRECTORY INC., (hereinafter “Buyer” or “CBD
Inc.”), with principal offices located at 201 East Fourth Street, Suite 870Cincinnati, OH 45202, and QUEBECOR WORLD DIRECTORY SALES CORPORATION, (hereinafter “Seller”), with principal offices located at 2100 Manchester Road, Suite
1620, Wheaton, IL 60187. Buyer agrees to purchase and Seller agrees to sell the Printing Services described in this Agreement in accordance with the terms and conditions stated herein below. 
  

	2.	The clause of the Agreement entitled CONTRACT PERIOD, is amended, and as amended, shall read: 

  
 The period covered by the Agreement is hereby extended through December 31, 2007. This Agreement may be extended by mutual
agreement for single year terms for a period of two consecutive years, 2008 and 2009. Buyer shall indicate its intention to renew this Agreement by July 1, 2007 for the year 2008, and July 1, 2008 for the year 2009. 
  
 This Agreement shall automatically extend to cover any Printing Services in
progress at its expiration. Buyer reserves the right to change the interval between issues of any of the directories at any time. 
  

	3.	The clause of the Agreement entitled PRICE, is amended, and as amended, shall read: 

  
 All manufacturing unit prices (excluding paper) contained in Attachment I – Section B (Plating, Presswork and Binding
of Full Size Directories dated January 1, 2000) and Section C (Plating, Presswork and Binding of Midi Size Directories dated January 1, 2000) shall remain in effect through December 31, 2002, and shall be adjusted thereafter in accordance with the
following schedule: 
  

	 Effective as of:
	 	Price Adjustment
	 [*]
	 	[*]

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 Amendment No. 2 
 Page 2

  
 All manufacturing unit prices (excluding paper) contained in
Attachment I – Section D (Plating, Presswork and Binding of Small Format Directories dated January 1, 2000) shall remain in effect through December 31, 2002, and shall be adjusted thereafter in accordance with the following schedule:

  

	 Effective as of:
	 	Price Adjustment
	 [*]
	 	[*]
	 [*]
	 	[*]

  
 The parties hereby
agree that the following events shall occur each year of the Agreement in order to facilitate the above-described adjustments: 
  
 The Seller shall provide the Buyer with notification of the proposed adjustment on or about November 30th. 
  
 The adjusted prices shall be charged to Buyer for the first Directory, or any other components thereof, produced on or after January 1st. 
  

	4.	The clause of the Agreement entitled CONTRACT PAYMENTS, is amended, and as amended shall read: 

  
 In consideration of the parties extending the term of this Agreement on the terms and conditions set forth herein and the
estimated annual volume forecasts provided by Buyer during each year of this Agreement (the “Annual Volume Forecast” is attached hereto as Attachment III and made a part hereof), Seller shall make cash payment to Buyer in the following
amounts on the following dates (the “Contract Payments”): 
  

	 Payment Date
	 	Payment Amount
	 [*]
	 	[*]

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

	

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 Amendment No. 2 
 Page 3

  
 Seller shall make the Contract Payments to Buyer provided that
there is no uncured material breach or anticipatory breach by Buyer under the Agreement as of the payment date (in the event of there being a material uncured breach or anticipatory breach, Seller shall have no obligation to issue such Contract
Payment until such breach is cured). 
  
 The parties acknowledge
and agree that the Contract Payments are being given in consideration of Seller’s production of all the Work contemplated hereby for the full contract period, as extended hereby, the Annual Volume Forecast and subject to the other terms and
conditions hereof. Accordingly, in the event that Seller does not have the opportunity to produce the Work for the entire contract period, including without limitation, in the event of the discontinuance of all of the Work, a Sale of the Work and
Seller is not retained to produce such Work under the terms and conditions of this Agreement, or the earlier termination of this Agreement (excluding termination for cause, as defined herein) (hereinafter collectively referred to as a
“Termination Event”), the parties hereby acknowledge that Seller will not recognize the full consideration for which the Contract Payments are being given. In such case, in addition to the other rights and obligations of the parties set
forth herein, Seller shall be entitled to and Buyer shall pay to Seller the following cancellation penalty related to the unexpired term of the Agreement: 
  

	 Termination Without Cause on/or Before
	 	Cancellation Penalty
	 [*]
	 	[*]

  
 In the event that
buyer rescopes or combines the Work, or sells or discontinues a portion of the Work that results in a material reduction of the estimated volume contemplated hereby (hereinafter collectively referred to as a “Reduction Event”), the parties
hereby acknowledge that the Seller will not recognize the full consideration for which the Contract Payments are being given. In such case, in addition to the other rights and obligations of the parties set forth herein, Seller will be entitled to
and Buyer hereby agrees to reimburse Seller, promptly, without set-off or deduction, an amount in cash equal to the unamortized portion of the foregoing Contract Payments as of the effective date of such Reduction Event. In light of such Reduction
Event, Seller shall have the right to reevaluate and recalculate any remaining contract payments to be made on future payment dates based on the revised Annual Volume Forecast, if any, provided by Buyer. 
  
 For purposes of this Section only, the term “termination for cause”
shall mean termination of the Agreement by Buyer due to material breach by Seller under this Agreement or an Insolvency Event of Default by Seller. 

	

  
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 Amendment No. 2 
 Page 4

  

	5.	The clause of the Agreement entitled NOTICES, is amended, and as amended, shall read: 

  
 Any notices to be sent will be addressed as follows: 
  
  
  

	 President
	 	President
	 Quebecor World Directory
	 	Cincinnati Bell Directory Inc.
	     Sales Corporation
	 	201 E. Fourth St., Suite 870
	 2100 Manchester Road, Suite 1620
	 	Cincinnati, Ohio 45202
	 Wheaton, Illinois 60187
	 	 
	 	 	 
	 cc: General Counsel
	 	cc: Associate General Counsel
	       Quebecor World (USA) Inc.
	 	   Cincinnati Bell

	       340 Pemberwick Road
	 	   201 East Fourth Street

	       Greenwich, CT 06831
	 	   Suite 102-620

	 	 	   Cincinnati, OH 45202

  
  

	6.	The clause of the Agreement entitled PAPER, is amended, and as amended, shall read: 

  
 The Seller shall purchase and store paper for the work hereunder in weights and grades sufficient to meet immediate
requirements and provide for reasonable contingency supply, at the best available market purchase price. Seller shall notify Buyer, on or before December 15th of each year throughout the term of this Agreement, of the paper price that Seller has negotiated for the following year, beginning January 1st. 
  
 The paper shall be billed to Buyer upon completion and shipment of the directory in accordance with the appropriate paper factors found in the PRICE SCHEDULES, (Attachment I, Sections B through D) contained in this
Agreement. Seller is responsible for and will pay all freight and shipping charges in connection with the delivery of paper to any of Seller’s or its subcontractor’s facilities. 
  
 Attachment VI (General Sales Agreement) is hereby deleted in its entirety. 
  
 This Amendment shall constitute the entire agreement between the parties on
the subject matter hereof and shall supersede all other written or oral communication, proposals, drafts, agreements and representations between the parties hereto with respect to the subject matter hereof. 
  
 Except as specifically amended herein, all other terms and conditions
contained in the Agreement shall remain in full force and effect. 
  
 IN WITNESS WHEREOF, the parties hereto have created this agreement to be executed as of the day and year first above written. 
  

	 Quebecor World Directory Sales Corporation
	 	 	 	 Cincinnati Bell Directory, Inc.

					
	By:	 	    /s/    David Bragen         	 	 	 	By:	 	    /s/    Douglas A. Myers         
	 	
	 	 	 	 	

	 Title:
	 	    President	 	 	 	 Title:
	 	    President & CEO

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and Exchange
Commission. Confidential treatment has been requested with respect to the omitted portions. 

 AMENDMENT NO. 3 
  
 This Amendment No. 3 dated December 10, 2002, by and between Cincinnati Bell Directory Inc., now known as CBD Media, L.L.C.,
(hereinafter “Buyer” or “CBD Inc.”) and Quebecor World Directory Sales Corporation, (hereinafter “Seller”), amends the Printing and Binding Agreement, (hereinafter “Agreement”) entered into the 23rd day of
July, 1998, as follows: 
  

	1.	Manufacturing unit prices (excluding paper) contained in Attachment I – Section B (Plating, Presswork and Binding of Full Size Directories dated January 1, 2003), Section C
(Plating, Presswork and Binding of Midi Size Directories dated January 1, 2003) and Section D (Plating, Presswork and Binding of Small Format Directories dated January 1, 2003) have been adjusted in accordance with the terms of Paragraph 3 of
Amendment No. 2, and are attached and made a part hereof. Such prices shall become effective January 1, 2003. 

  

	2.	The NOTICES clause contained in Paragraph 5 of Amendment No. 2 is amended as follows: 

  
 Any notices to be sent will be addressed as follows: 
  

	 President
	 	President
	 Quebecor World Directory
	 	CBD Media, L.L.C.
	     Sales Corporation
	 	312 Plum Street
	 2100 Manchester Road, Suite 1620
	 	Suite 900
	 Wheaton, Illinois 60187
	 	Cincinnati, Ohio 45202
	 	 	 
	 cc: Corporate General Counsel
	 	cc: V.P.–Sales and Operations
	       Quebecor World
	 	   CBD Media, L.L.C.

	       612, rue Saint-Jacques
	 	   312 Plum Street

	       Montreal, Quebe, Canada H3C 4M8
	 	   Cincinnati, Ohio 45202

	 	 	 

  
 This Amendment shall
constitute the entire agreement between the parties on the express subject matter hereof and shall supersede all other written or oral communications, agreements, drafts, bids and representations between the parties hereto with respect to the
express subject matter hereof. Except as specifically modified herein, the Agreement is in all respects ratified and confirmed. 
  
 In consideration of the promises of the parties set forth in the Agreement and set forth above and made part of the Agreement, the parties agree as set
forth. 
  

	 CBD Media, L.L.C.
	 	 	 	 Quebecor World Directory Sales Corporation

					
	By:	 	    /s/    Douglas A. Myers         	 	 	 	By:	 	    /s/    David Bragen         
	 	
	 	 	 	 	

	 Title:
	 	    President & CEO	 	 	 	 Title:
	 	    President

  

 35 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 1 of 10

  
 PRICE
SCHEDULE 
 FULL SIZE DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  
 PLATING 
  

	 PER PAGE. PER COLOR:
	  	1/COLOR	    	[*]
	 	  	2/COLOR	    	[*]
	 	  	3/COLOR	    	[*]
	 	  	4/COLOR	    	[*]

  
 NOTE: THE ABOVE PLATING PRICES ARE
BASED ON THE RECEIPT OF R. C. PAPER POSITIVES, 
 CAMERA READY PAGE MECHANICALS, NEGATIVES OR DIGITAL FILES. 
  
 PRESSWORK 
  

	 MAKEREADY, PER PAGE:
	  	1/COLOR	    	[*]
	 	  	2/COLOR	    	[*]
	 	  	3/COLOR	    	[*]
	 	  	4/COLOR	    	[*]
			
	 RUNNING, PER 1,000 PAGES:
	  	1/COLOR	    	[*]
	 	  	2/COLOR	    	[*]
	 	  	3/COLOR	    	[*]
	 	  	4/COLOR	    	[*]
			
	 YELLOW TINTING, PER 1,000 PAGES:
	  	 	    	[*]

  
 PRESSWORK- SPLIT RUN SPECIAL
FORMS-/4/COLOR PROCESS) 
  

	 MAKEREADY. PER 32 PAGE FORM (B-718” AND 9 TRIM SIZES)
	 	 [*]

	 MAKEREADY, PER 28 PAGE FORM (9-5/8’ TRIM SIZE)
	 	 [*]

		
	 NOTE: PLATING, PRESS RUNNING AND ADDITIONAL BINDING POCKETS,
 IF REQUIRED, WILL BE CHARGED AT THE RATES CONTAINED HEREIN.
	 	 

  
 BINDING 
  

	 ORIGINAL SETUP, PER TITLE:
	 	 [*]

	 BASIC, PER 1,000 BOUND:
	 	 [*]

	 GATHERING, PER COMPONENT, PER 1.,000:
	 	 [*]

	 SECTION CHANGE, PER SECTION:
	 	 [*]

  
 COVERS 
  

	 PLATES, PER COLOR, PER SIDE:
	 	 [*]

	 MAKEREADY, PER PASS: (MAXIMUM OF 6 COLORS PER PASS)
	 	 [*]

	 RUNNING, PER 1,000 COVERS – SINGLE PASS:
	 	 [*]

	 RUNNING. PER 1,000 COVERS - DOUBLE PASS:
	 	 [*]

		
	 NOTE.: VARNISH DOES NOT COUNT AS A COLOR FOR PLATING PURPOSES,
 BUT DOES COUNT AS A COLOR FOR PRESS MAKEREADY AND RUNNING
	 	 

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 2 of 10

  
 TEXT PAPER REQUIREMENTS

  

	 	  	20# Stock	    	20.9# Stock	    	22.1# Stock	    	22.5# Stock	    	35# Stock
	 8-7/8” x 10-7/8” Trim Size
	  	 	    	 	    	 	    	 	    	 
	         Pounds, Per 1,000 Covers
	  	 	    	 	    	 	    	 	    	 
	                 1/Color
	  	2.661#	    	2.781#	    	2.941#	    	2.994#	    	4.236#
	                 2/Color
	  	2.663#	    	2.783#	    	3.943#	    	2.996#	    	4.239#
	                 3/Color
	  	2.769#	    	2.831#	    	2.994#	    	3.048#	    	4.312#
	                 4/Color
	  	2.771#	    	2.833#	    	2.996#	    	3.050#4	    	315#
	                 Additional for Full Page
Tint
	  	N/A	    	0.020#	    	0.022#	    	0.022#	    	N/A
						
	 9” x 10-718” Trim Size
	  	 	    	 	    	 	    	 	    	 
	         Pounds, Per 1,000 Covers
	  	 	    	 	    	 	    	 	    	 
	                 1/Color
	  	2.699#	    	2.820#	    	2.982#	    	3.036#	    	4.296#
	                 2/Color
	  	2.701#	    	2.822#	    	2.984#	    	3.038#	    	4.299#
	                 3/Color
	  	2.748#	    	2.871#	    	3.036#	    	3.091#	    	4.373#
	                 4/Color
	  	2.750#	    	2.873#	    	3.038#	    	3.093#	    	4.376#
	                 Additional for Full Page
Tint
	  	N/A	    	0.021#	    	0.023#	    	0.023#	    	N/A
						
	 9-5/8” x 10-7/8” Trim Size
	  	 	    	 	    	 	    	 	    	 
	         Pounds Per 1,000 Printed Pages
	  	 	    	 	    	 	    	 	    	 
	                 1/Color
	  	2.886#	    	3.016#	    	3.189#	    	3.247#	    	4.594#
	                 2/Color
	  	2.888#	    	3.018#	    	3.191#	    	3.249#	    	4.596#
	                 3/Color
	  	2.939#	    	3.071#	    	3.247#	    	3.306#	    	4.678#
	                 4/Color
	  	2.940#	    	3.073#	    	3.249#	    	3.308#	    	4.680#
	                 Additional for Full Page
Tint
	  	N/A	    	0.022#	    	0.024#	    	0.024#	    	N/A

  
 COVERED PAPER REQUIREMENTS
(COATED ONE SIDE COVER STOCK) 
  

	 	    	120# Stock	    	123# Stock
	 8-7/8” x 10-7/8” trim Size
	    	 	    	 
	         Pounds, Per 1,000 Covers
	    	 	    	 
	                 Single Pass (Up to 6 Colors
Including Varnish)
	    	84.13#	    	86.23#
	                 Double Pass (More Than 6
Colors)
	    	87.39#	    	89.57#
			
	 9” x 10-7/8” trim Size
	    	 	    	 
	         Pounds, Per 1,000 Covers
	    	 	    	 
	                 Single Pass (Up to 6 Colors
Including Varnish)
	    	84.13#	    	86.23#
	                 Double Pass (More Than 6
Colors)
	    	87.39#	    	89.57#
			
	 9-5/8” x 10-7/8” Trim Size
	    	 	    	 
	         Pounds Per 1,000 Covers
	    	 	    	 
	                 Single Pass (Up to 6 Colors
Including Varnish)
	    	91.24#	    	93.52#
	                 Double Pass (More Than 6
Colors)
	    	94.77#	    	97.14#

  
  

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 3 of 10

  
 PRICE SCHEDULE

 MIDI DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  
 PRELIMINARY, PLATED &
MAKEREADY 
  

	 1/COLOR, PER PAGE
	  	[*]
	 2/COLOR, PER PAGE
	  	[*]
	 3/COLOR, PER PAGE
	  	[*]
	 4/COLOR, PER PAGE
	  	[*]
	 	  	[*]
	 NOTE: THE ABOVE PRICES ARE BASED ON RECEIVING R. C. PAPER POSITIVES, CAMERA READY PAGE MECHANICALS, NEGATIVES OR DIGITAL FILES.
	  	[*]
	 	  	[*]
	 4/COLOR PRESS WASHUP
	  	[*]

  
 PRESS RUNNING

  

	 1/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 2/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 3/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 4/COLOR, PER 1,000 PRINTED PAGES
	  	[*]
	 ADDITIONAL FOR FULL PAGE TINT, PER 1,000 PRINTED PAGES
	  	[*]

  
 PRELIMINARY. PLATING AND
MAKEREADY—SPLIT RUN SPECIAL 32 PAGE FORMS (4/COLOR PROCESS) 
  

	 PRELIMINARY & PLATES, PER PAGE
	  	[*]
	 MAKEREADY, PER 32 PAGE FORM
	  	[*]
	 NOTE: PRESS RUNNING AND ADDITIONAL BINDING POCKETS, IF REQUIRED, WILL BE CHARGED AT THE RATES CONTAINED HEREIN.
	  	 

  
 COVER PRESSWORK

  

	 PLATES & MAKEREADY, PER TITLE
	  	[*]
	 RUNNING, PER 1,000 COVERS
	  	[*]

  
 BINDING 
  

	 SIZE CHANGE, PER TITLE
	  	[*]
	 MAKEREADY (12 POCKETS OR LESS)
	  	[*]
	 RUNNING, PER 1,000 COPIES POCKETS (12 POCKETS OR LESS)
	  	[*]
	 MAKEREADY (MORE THAN 12 POCKETS)
	  	[*]
	 RUNNING. PER 1,000 COPIES (MORE THAN 12 POCKETS)
	  	[*]

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 4 of 10

  
 PRICE SCHEDULE

 MIDI DIRECTORIES 
 (CONTINUED) 
 EFFECTIVE JANUARY 1, 2003 
  
 TAB CARDS 
  

	 PLATES & MAKEREADY, PER SIDE
	  	[*]
	 RUNNING, PER 1,000 COPIES
	  	[*]

  
 PAPER REQUIREMENTS

  

	MAKEREADY POUNDS	  	20#
STOCK	  	20.9#
STOCK	  	22.1#
STOCK	  	22.5#
STOCK	  	35#
STOCK
	 1/COLOR, POUNDS PER PAGE
	  	25	  	26.0	  	27.5	  	28	  	DNA
	 2/COLOR, POUNDS PER PAGE
	  	27	  	27.9	  	29.5	  	30	  	DNA
	 3/COLOR, POUNDS PER PAGE
	  	63.8	  	6.6	  	70.4	  	71.7	  	DNA
	 4/COLOR, POUNDS PER PAGE
	  	65	  	6.8	  	71.7	  	73	  	95
	 	  	 	  	 	  	 	  	 	  	 
	 	  	10 POINT	  	 	  	 	  	10 POINT	  	7 POINT
	 	  	(120#)	  	 	  	 	  	(123#)	  	 
	 COVERS
	  	402	  	 	  	 	  	412.05	  	DNA
						
	 TAB CARDS
	  	402	  	 	  	 	  	DNA	  	383
						
	 RUNNING POUNDS
	  	 	  	 	  	 	  	 	  	 
						
	 1/COLOR, PER 1,000 PRINTED PAGES
	  	2.00	  	2.09	  	2.21	  	2 5	  	DNA
	 2/COLOR, PER 1,000 PRINTED PAGES
	  	2.22	  	2.32	  	2.46	  	2.50	  	DNA
	 3/COLOR, PER 1,000 PRINTED PAGES
	  	2.25	  	2.35	  	2.49	  	2.53	  	DNA
	 4/COLOR, PER 1,000 PRINTED PAGES
	  	2.25	  	2.35	  	2.49	  	2.53	  	3.255
	 	  	 	  	 	  	 	  	 	  	 
	 	  	10 POINT	  	 	  	 	  	10 POINT	  	7 POINT
	 	  	(120#)	  	 	  	 	  	(123#)	  	 
	 COVERS
	  	61.11	  	 	  	 	  	62.64	  	DNA
	 TAB CARDS
	  	37.73	  	 	  	 	  	DNA	  	21.50

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 5 of 10

  
 PRICE SCHEDULE

 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  

	PRELIMINARY	  	 
	 Make Negatives, Per Color, Per Page
	  	[*]
	 Strip Negatives, Per Color, Per Page
	  	[*]
	 Plating of Text Pages, Per Color, Per Page
	  	[*]
	 Masking of Non-Contiguous Units of Color, Per Unit
	  	[*]
		
	 PRESSWORK
	  	 
		
	 Press Makeready, Per Color, Per Page
	  	[*]
		
	 Press Running:
	  	 
		
	 One Color
	  	Per MPP
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,499 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]
		
	 Two Color
	  	 
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]
		
	 Two Color With White Knockouts
	  	 
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]
	 Three Color
	  	 
	 Less than 6,999 MPP
	  	[*]
	 7,000 MPP to 8,4999 MPP
	  	[*]
	 8,500 MPP to 9,999 MPP
	  	[*]
	 10,000 MPP to 12,499 MPP
	  	[*]
	 12,500 MPP to 14,999 MPP
	  	[*]
	 15,000 MPP and Over
	  	[*]

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 6 of 10

  
 PRICE SCHEDULE

 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  

	 Three Color With White Knockouts
	  	 	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]
		
	 Four Color
	  	 	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]
		
	 Four Color With White Knockouts
	  	 	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]
		
	 BINDING
	  	 	 
		
	 Binding Makeready, Per Title
	  	[	*]
	 Running*
	  	Per MPP	 
	 Less than 6,999 MPP
	  	[	*]
	 7,000 MPP to 8,4999 MPP
	  	[	*]
	 8,500 MPP to 9,999 MPP
	  	[	*]
	 10,000 MPP to 12,499 MPP
	  	[	*]
	 12,500 MPP to 14,999 MPP
	  	[	*]
	 15,000 MPP and Over
	  	[	*]

	*Total	MPP will include all text pages plus 4 cover pages times the total number of directories produced. 

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 7 of 10

  
 PRICE
SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  

	 	  	 
	 Miscellaneous Binding Operations:
	  	 
	 Affix Furnished Mailing Labels, Per 1,000 Labels
	  	[*]
	 Sorting (Carrier Route, 5-Digit), Per 1,000 Copies
	  	[*]
	 Inserting Directories in Envelopes or Cartons, Per 1,000 Copies
	  	[*]
	 Cartons, Per Carton
	  	[*]
	 Shrinkwrapping, Per MPP
	  	[*]
	 Insert Binding, Per 1,000 Copies
	  	[*]
	 Miscellaneous Packages, Per 100 Packages
	  	[*]
	 Drilling, Per 1,000 Copies
	  	[*]
	 Stack Shrinkwrapped Directories on Pallets and Load in Trucks, Per Pallet
	  	[*]
	 Blow In Inserts, Per 1,000 Copies
	  	[*]
	 Affixing Cover Tipons, Per 1,000 Copies
	  	[*]
	 Copyrighting, Per Title
	  	[*]
		
	 Shipping Operations:
	  	 
	 Drop Shipments, Per Shipment
	  	[*]
	 Postage Charges
	  	[*]
	 Shipping Charges
	  	[*]
		
	 COVERS—FURNISHED FILM (4-1-1-4)
	  	 
		
	 Plating & Makeready, Per Unit
	  	[*]
	 Additional to the above for additional colors on inside spread, per color
	  	[*]
	 Running:
	  	 
	 Under 50,000 Copies, Per 1,000 Copies
	  	[*]
	 50,000 to 200,000 Copies, Per 1,000 Copies
	  	[*]
	 Over 200,001 Copies, Per 1,000 Copies
	  	[*]
		
	 Additional to the above for additional colors on inside spread, per color:
	  	[*]
		
	 Under 50,000 Copies, Per 1,000 Copies
	  	[*]
	 50,001 to 200,000 Copies, Per 1,000 Copies
	  	[*]
	 Over 200,001 Copies, Per 1,000 Copies
	  	[*]
		
	 Additional for each press run for each ink color other than black or process colors, per color
	  	[*]
		
	 Aqueous Press Coating
	  	[*]

  
  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 8 of 10

  
 PRICE
SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  
 TEXT
PAPER REQUIREMENTS* 
  

	 	  	Pounds Per
	 	  	1,000 Printed Pages
	 One Color Printing
	  	 
	 20.9# Stock (24” x 36” Basis Size)
	  	1.63
	 22.1# Stock (24” x 36” Basis Size)
	  	1.72
	 22.5# Stock (24” X 36” Basis Size)
	  	1.75
	 25.5# Stock (24” x 36” Basis Size)
	  	1.98
	 27.5# Stock (24” x 36” Basis Size)
	  	2.14
	 30.0# Stock (24” x 36” Basis Size)
	  	2.33
	 35.0# Stock (25” x 38” Basis Size)
	  	2.45
	 40# Stock (25” x 38” Basis Size)
	  	2.81
	 45# Stock (25” x 38” Basis Size)
	  	3.15
	 50# Stock (25” x 38” Basis Size)
	  	3.50
		
	 Two Color Printing
	  	 
	 20.9# Stock (24” x 36” Basis Size)
	  	1.70
	 22.1# Stock (24” x 36” Basis Size)
	  	1.80
	 22.5# Stock (24” X 36” Basis Size)
	  	1.83
	 25.5# Stock (24” x 36” Basis Size)
	  	2.08
	 27.5# Stock (24” x 36” Basis Size)
	  	2.24
	 30.0# Stock (24” x 36” Basis Size)
	  	2.44
	 35.0# Stock (25” x 38” Basis Size)
	  	2.58
	 40# Stock (25” x 38” Basis Size)
	  	2.94
	 45# Stock (25” x 38” Basis Size)
	  	3.31
	 50# Stock (25” x 38” Basis Size)
	  	3.68
		
	 Two Color Printing with Knockouts
	  	 
	 20.9# Stock (24” x 36 Basis Size)
	  	1.77
	 22.1# Stock (24” x 36” Basis Size)
	  	1.88
	 22.5# Stock (24” X 36” Basis Size)
	  	1.91
	 25.5# Stock (24” x 36” Basis Size)
	  	2.17
	 27.5# Stock (24” x 36” Basis Size)
	  	2.34
	 30.0# Stock (24’x 36” Basis Size)
	  	2.55
	 35.0# Stock (25” x 38” Basis Size)
	  	2.69
	 40# Stock (25” x 38” Basis Size)
	  	3.07
	 45# Stock (25” x 38” Basis Size)
	  	3.46
	 50# Stock (25” x 38” Basis Size)
	  	3.84
		
	 Three Color Printing
	  	 
	 20.9# Stock (24” x 36” Basis Size)
	  	1.77
	 22.1 # Stock (24” x 36” Basis Size)
	  	1.88
	 22.5# Stock (24” X 36” Basis Size)
	  	1.91
	 25.5# Stock (24” x 36” Basis Size)
	  	2.17
	 27.5# Stock (24” x 36” Basis Size)
	  	2.34
	 30.0# Stock (24” x 36” Basis Size)
	  	2.55
	 35.0# Stock (25” x 38” Basis Size)
	  	2.69
	 40# Stock (25” x 38” Basis Size)
	  	3.07
	 45# Stock (25” x 38” Basis Size)
	  	3.46
	 50# Stock (25” x 38” Basis Size)
	  	3.84

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 9 of 10

  
 PRICE
SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  

	 	  	Pounds Per
	 	  	1,000 Printed Pages
	 Three Color Printing with Knockouts
	  	 
	 20.9# Stock (24’x 36” Basis Size)
	  	1.86
	 22.1# Stock (24” x 36” Basis Size)
	  	1.96
	 22.5# Stock (24” X 36” Basis Size)
	  	2.00
	 25.5# Stock (24” x 36” Basis Size)
	  	2.27
	 27.5# Stock (24” x 36” Basis Size)
	  	2.45
	 30.0# Stock (24” x 36” Basis Size)
	  	2.67
	 35.0# Stock (25” x 38” Basis Size)
	  	2.80
	 40# Stock (25” x 38” Basis Size)
	  	3.20
	 45# Stock (25” x 38” Basis Size)
	  	3.60
	 50# Stock (25” x 38” Basis Size)
	  	4.00
		
	 Four Color Printing
	  	 
	 20.9# Stock (24” x 36” Basis Size)
	  	1.86
	 22.1# Stock (24” x 36” Basis Size)
	  	1:96
	 22.5# Stock (24” X 36” Basis Size)
	  	2.00
	 25.5# Stock (24”.x 36’ Basis Size)
	  	2.27
	 27.5# Stock (24” x 36” Basis Size)
	  	2.45
	 30.0# Stock (24” x 36” Basis Size)
	  	2.67
	 35.0# Stock (25” x 38” Basis Size)
	  	2.80
	 40# Stock (25” x 38” Basis Size)
	  	3.20
	 45# Stock (25” x 38” Basis Size)
	  	3.60
	 50# Stock (25” x 38” Basis Size)
	  	4.00
		
	 Four Color Printing with Knockouts
	  	 
	 20.9# Stock (24” x 36” Basis Size)
	  	1.89
	 22.1# Stock (24” x 36” Basis Size)
	  	1.99
	 22.5# Stock (24” X 36” Basis Size)
	  	2.03
	 25.5# Stock (24” x 36” Basis Size)
	  	2.30
	 27.5# Stock (24” x 36” Basis Size)
	  	2.49
	 30.0# Stock (24” x 36” Basis Size)
	  	2.71
	 35.0# Stock (25” x 38” Basis Size)
	  	2.84
	 40# Stock (25” x 38” Basis Size)
	  	3.25
	 45# Stock (25” x 38” Basis Size)
	  	3.65
	 50# Stock (25” x 38” Basis Size)
	  	4.06

  
 COVER STOCK REQUIREMENTS

  

	 	  	120#	  	123#
	 Initial Makeready (4-1-1-4)
	  	121.40	  	125.52
	 Running, Per 1,000 Covers
	  	38.20	  	39.18
	 Additional to above for additional colors
     on inside spread, per color
	  	1.91	  	1.96

  

	 	 	 	 	 	 	 	 	 ATTACHMENT 1

	 	 	 	 	 	 	 	 	 SECTION B

	 	 	 	 	 	 	 	 	 Page 10 of 10

  
 PRICE
SCHEDULE 
 5-15/16” x 9” DIRECTORIES 
 EFFECTIVE JANUARY 1, 2003 
  
 *PAPER
HANDLING AND STORAGE FEES 
  

	 The following text paper handling and storage fees are applicable to GTE supplied paper:
	  	 
		
	 1/Color, Per 1,000 Printed Pages
	  	[*]
	 2/Color, Per 1,000 Printed Pages
	  	[*]
	 	  	[*]
	 The following text paper handling and storage fees are applicable to Quebecor supplied paper:
	  	[*]
		
	 1/Color, Per 1,000 Printed Pages
	  	[*]
	 2/Color, Per 1,000 Printed Pages
	  	[*]
	 Cover Stock, per pound used
	  	[*]
		
	 The following method will be used to calculate cover paper handling and storage fees:
	  	 
		
	 The total number of 2/color printed pages will include 4 cover pages times the
 total quantity of directories produced.
	  	 

  

 [*] Certain information on this page has been omitted and filed separately with the Securities and
Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

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