Document:

OSG Print and Mail Fulfillment Services Agreement dated September 1, 2003

 Exhibit 10.35 
  
 [GRAPHIC] 
  
 OSG PRINT AND MAIL FULFILLMENT SERVICES AGREEMENT 
  
 THIS CONTRACT IS ENTERED INTO THIS 1st day of September, 2003 (hereinafter referred to as the “Contract”). 
  
 WHEREAS, OUTPUT SERVICES GROUP is a company organized and existing under the laws of the State of New Jersey, having its principal place of business located at 100 West Forest Avenue, Suite G, Englewood, New Jersey
07631, U.S.A. (hereinafter referred to as “OSG”), and is engaged in the business of providing print and mail fulfillment and other related services (hereinafter referred to as the “OSG Services”); and 
  
 WHEREAS, CallWave Inc. is a company organized and existing under the laws of
the State of California, having its principal place of business located at 136 West Canon Perdido Street, Santa Barbara, CA 93101, (hereinafter referred to as the “CLIENT”); and 
  
 WHEREAS, the CLIENT has agreed to engage OSG, and OSG has agreed to be engaged by CLIENT to provide the OSG Services to
CLIENT in accordance with the terms of the Contract. 
  
 NOW
THEREFORE, in consideration of the promises and mutual covenants herein contained, OSG and CLIENT (hereafter the “Parties”) hereto agree as follows: 
  

SCOPE OF THE CONTRACT 
  
 1.1 OSG hereby agrees to provide the OSG Services to CLIENT, and CLIENT hereby agrees to purchase exclusively, as defined in paragraph 12.1 herein, from
OSG the OSG Services in accordance with the terms and conditions provided herein. 
  
 1.2 Unless otherwise agreed by the Parties, the OSG Services to be provided by OSG shall consist of the print and mail fulfillment and related services described in Appendix A attached hereto. 
  
 1.3 During the term of this Contract, the CLIENT agrees to produce a minimum
monthly quantity off [*] invoices (“Minimum Commitment”) for a period of fourteen (14) months, based upon the rates and terms provided herein. 
  

1.4 In the event that the CLIENT does not fulfill the Minimum Commitment during any given month, or for the required period, then CLIENT shall pay to
OSG a Minimum Processing Fee in an amount that shall be calculated based upon the Minimum Commitment and the rates and terms provided herein. The Minimum Processing Fee will take effect concurrent with establishing the Minimum Commitment and new
Contract period. The Minimum Processing Fee shall be calculated by multiplying the difference between the Minimum Commitment and the total number of invoices CLIENT produces for such month by the SPI rate. This Minimum Processing 

  

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

  
 1 

 
Fee shall include only fees paid for the OSG Services and shall not include any costs or expenses, as defined in paragraph 3.1 herein, and CLIENT shall be
responsible for any costs and expenses in addition to the Minimum Processing Fee. 
  
 PRICING AND BILLING 
  
 2.1 The prices and compensation to be paid by CLIENT to OSG for the OSG Services shall be in accordance with the amounts provided in Appendix B hereto (the “OSG Prices”). 
  
 2.2 The OSG Prices set forth in Appendix B shall remain unchanged for a
period of fourteen months from the date of this Contract (the “Pricing Period”). Following the termination of the Pricing Period, the OSG Prices may increase to an amount equal to the fees and prices then in effect for the OSG Services
upon each and every renewal for so long as this Contract or a renewal thereof shall be in force. The rate of OSG Price increases during any renewal term shall not exceed the cumulative change in the Consumers Price Index (All Urban Consumers, Los
Angeles-Riverside-Orange Counties) for the initial term. 
  
 2.3
The OSG Prices may be revised and amended at any time by mutual consent of the Parties hereto in a written amendment signed by each of the Parties, in accordance with the terms prescribed herein. 
  
 2.4 Any and all invoices and bills for OSG Services, including, but not
limited to processing fees, and any costs and expenses, shall be due and payable by the CLIENT to OSG upon receipt, and in any event, no less than two (2) days in advance of the next scheduled production date. Each cycle sent by CLIENT is
independent of each other and corresponding invoices for those cycles, need to be paid prior to that cycle running again the next month. OSG may accept orders and customer information and files from CLIENT, but will not commence processing
procedures or provision of the OSG Services unless and until payments have been received from the CLIENT with respect to said orders and customer files. OSG shall bill the CLIENT on a monthly basis or more frequently, as the committed volume
requirements dictate. 
  
 2.5 During the term of this Contract and
any renewals thereof, CLIENT shall be responsible for the payment of any and all applicable federal, state, and local sales, excise, use and taxes (but excluding any income taxes due with respect to the compensation paid by CLIENT to OSG for the OSG
Services rendered pursuant to this Agreement. Exemption from tax payment will be allowed upon the presentation of written proof of exemption and a valid tax exemption number. 
  
 2.6 All invoices shall be payable to OSG in the form of cash, or check made payable to “Output Services Group” at
the address listed herein, or by electronic funds transfer to OSG in accordance with written electronic transfer instructions provided by OSG to the CLIENT. 
  
 2.7 In the event that the CLIENT defaults upon or fails to make any payment as scheduled, OSG shall have the right (a) to immediately suspend any and all
production for the account of the CLIENT until the CLIENT cures the delinquency in payment, and (b) to terminate this Contract if such delinquency is not cured within thirty (30) days following delivery to CLIENT of written notice of the
delinquency. 
  

 2 

 COSTS AND EXPENSES 
  
 3.1 CLIENT shall be responsible for the payment of all out-of-pocket costs and expenses incurred by OSG solely by reason of
rendering the OSG Services hereunder, including but not limited to expenses for postage, shipping, freight, paper, electronic forms, envelopes, flats and other supplies reasonably required in connection with providing the OSG Services in accordance
with the terms of this Contract, as described in Appendix A and B. 
  
 3.2 Payment for any of the foregoing costs and expenses shall be made in accordance with paragraph 2.6 herein. In addition, CLIENT shall establish a Postage Account in the name of, and for the benefit of OSG, with OSG. Each month, CLIENT
shall deposit into the Postage Account any amount necessary to make the balance in the Postage Account equal to the prior month’s actual postage expenses. A postage deposit equaling two (2) months of estimated postage for the Minimum Commitment
(or, during the initial six months of the term hereof, an amount equal to the average amount of postage used on each of the of the last two (2) months’ production runs. Invoices for costs and expenses for postage, shipping and freight shall be
billed to CLIENT, and payment may be made to OSG from the Postage Account. OSG reserves the right to monitor the Postage Account and to increase or decrease the required deposit by CLIENT at the sole discretion of OSG. 
  
 REPRESENTATIONS AND WARRANTIES 
  
 4.1 OSG and the CLIENT jointly and severally represent, warrant and agree as
follows: 
  

	 	(a)	 	they have the full legal right, power and authority to enter into this Contract and to consummate all of the transactions contemplated herein; 

  

	 	(b)	 	that in executing and delivering this instrument, they do so freely and voluntarily, with full legal competency to the best of their knowledge, having received adequate independent
legal advice from legal counsel, if desired, and under no duress, pressure or coercion which could negate or adversely affect the intentions of the Parties as expressed herein; and 

  

	 	(c)	 	that this Agreement, and each and every covenant, promise, representation, warranty and agreement herein, shall be fully binding upon and shall inure to the benefit of the
respective heirs, successors, representative, assigns, parents, subsidiaries and other affiliates, of each party hereto. 

  
 4.2 The CLIENT acknowledges and agrees that any and all data (except that data regarding CLIENT’S customers which is generated directly from the
fulfillment of OSG’s obligations under this Contract), documents and information provided by OSG to the CLIENT, including, but not limited to computer software programs, computer data and information, and other proprietary information, are and
shall remain the sole and exclusive property of OSG. 
  
 4.3 OSG
acknowledges and agrees that any and all data, documents and information provided by the CLIENT to OSG, including, but not limited to computer software programs, computer data and information, and other proprietary information, are and shall remain
the sole and exclusive property of the CLIENT. 
  

 3 

 RELATIONSHIP BETWEEN THE PARTIES 
  
 5.1 It is acknowledged and agreed that OSG shall not be considered an agent,
employee or representative of the CLIENT. OSG shall not act on behalf of the CLIENT, except as otherwise agreed upon herein. Nothing herein shall be construed in any way to constitute a partnership, joint venture, agency or any other special
relationship between OSG and the CLIENT, nor is it the intention of the Parties to establish any such relationship. 
  
 5.2 Neither OSG nor the CLIENT is granted any express or implied right or authority to assume or to create any obligation or responsibility on behalf of,
or in the name of the other, or to bind the other in any manner or thing whatsoever, without the prior written approval of a duly authorized representative of the other. 
  
 5.3 The Parties shall each use reasonable efforts to take all actions as the other may from time to time reasonably request
and to otherwise cooperate with the other in order to avoid or minimize any delay or impairment of the performance of the other’s obligations under this Contract. 
  
 LIMITATION OF LIABILITY/INDEMNIFICATION 
  
 6.1 Except for acts constituting fraud, willful misconduct or negligence, or a breach of OSG’s obligations under this
Agreement (collectively, the “Excluded Liabilities”), OSG, its shareholders, principals, directors, officers, agents, employees and representatives shall not be liable for any damages arising out of the performance of OSG’s
obligations under this Contract. Notwithstanding the foregoing, under no circumstances will OSG be liable for the damages arising out of the performance of its obligations hereunder or damages arising out of this Contract to the extent that said
damages exceed the compensation paid by the Client to OSG for the performance of the OSG Services, nor will OSG be liable for damages for any loss of profits, goodwill, consequential damages. 
  
 6.2 Except as provided herein and except for claims arising from any one or
more Excluded Liabilities, the CLIENT hereby waives and releases OSG, its shareholders, principals, directors, officers, agents, employees or representatives, as the case may be, for any and all claims, demands, debts, liabilities, obligations,
costs, expenses, damages, actions or causes or actions, of whatsoever kind or nature, whether known or unknown, without limitation, arising out of or in any way connected to the act or omission to act of CLIENT, arising out of or in any way
connected with the performance by OSG of its obligations under this Contract. 
  
 CONFIDENTIALITY 
  
 7.1 Except as provided herein, OSG, its employees, agents and representatives shall use reasonable care to preserve the strict confidentiality of all information obtained from the CLIENT, including but not limited to any customer lists and
information, financial data or other information designated in writing by the CLIENT as proprietary information (“Client Information”). 
  
 7.2 Except as provided herein, the CLIENT, its employees, agents and representatives shall use reasonable care to preserve the strict confidentiality of
all information obtained from OSG, including but not limited to any operating programs, computer programs, data or other 

  

 4 

 
information, and other information designated in writing by OSG as proprietary information (the “OSG Information”)(the Client Information and the
OSG Information shall be referred to collectively as the “Confidential Information”). 
  
 7.3 Neither party shall use the Confidential Information for any purpose other than the performance of that party’s obligations hereunder nor
disclose such information to any third party, without the prior written consent of the other party hereto; provided, however, that the obligation to keep the Confidential Information confidential shall not be applied to information and data that:

  

	 	(a)	 	is already lawfully in the possession of the disclosing party, and is not subject to any confidentiality provisions; 

  

	 	(b)	 	is or hereafter becomes (other than by reason of a party’s breach of its nondisclosure obligations hereunder) a matter of public knowledge or available in the public domain
independent of any disclosure by the disclosing party; 

  

	 	(c)	 	is thereafter acquired lawfully from a third party who is not subject to any confidentiality provisions; or 

  

	 	(d)	 	the disclosing party is legally obligated to disclose. 

  
 TERM 
  
 8.1 This Contract shall come into effect immediately as of the date of execution hereof by both Parties, and shall remain in force for a period of
fourteen (14) months, except as provided for herein. At the expiration of the term, the Contract, including any modifications thereto, shall renew for a new contract period that will be agreed to by both parties, unless either party provides written
notice of non-renewal ninety (90) days prior to the expiration of the term of the Contract, or the renewal period, as the case may be. 
  
 8.2 In the event that this Contract is renewed in accordance with paragraph 8.1 herein, the terms of the Contract, shall remain unchanged (except to the
extent expressly modified by agreement of the parties), except that the pricing terms may be modified in accordance with paragraph 2.2 herein. OSG shall notify CLIENT at least ninety-one (91) days in advance of any modification of pricing terms made
in accordance with paragraph 2.2 herein. 
  
 TERMINATION

  
 9.1 This Agreement may be terminated prior to
expiration of the term hereof only as follows: 
  

	 	(a)	 	Provided that OSG or CLIENT (the “terminating party”) is not then in breach of its obligations hereunder, the terminating party may terminate this Contract with regard to
its obligations that arise hereunder after the date of termination by delivering to the other party (the “breaching party”) written notice of such termination upon the occurrence of any of the following: 

  

	 	(i)	 	the breaching party is in material breach of its obligations hereunder and fails to cure such breach within ten (10) business days after receipt of written notice thereof from the
terminating party; or 

  

 5 

	 	(ii)	 	the bankruptcy or insolvency of the breaching party, including but not limited to any of the following: assignment for the benefit of creditors, inability to pay debts when due,
commencement of procedures for compulsory reorganization, and management or significant assets or property being involuntarily taken over in whole or in part by any governmental office, agency or authority; or 

  

	 	(b)	 	upon the mutual written consent of the CLIENT and OSG to terminate this Contract. 

  
 9.2 If this Agreement is terminated by OSG pursuant to paragraph 9.1 (a) herein, or if CLIENT terminates this Contract other
than pursuant to paragraph 9.1, above, prior to satisfying CLIENT’s Minimum Commitment, then the CLIENT shall be liable to OSG for liquidated damages (“Liquidated Damages”) for such early termination. The Liquidated Damages shall be
an amount equal to the sum of (a) the product of (i) the Minimum Commitment per month, assuming that no invoices are ordered for a month) multiplied times (ii) the sum of the number of months remaining in the term of the Contract, plus
(b) any invoices that remain unpaid by the CLIENT as of the date of such termination. The Minimum Commitment to be established after the initial six (6) month term of this agreement. 
  
 9.3 Nothing herein shall be construed to limit or otherwise affect the rights and remedies of OSG at law or in equity under
this Contract, or in the event that the CLIENT terminates this Contract. 
  
 9.4 In the event of termination of this Contract by either party, the rights and obligations of each party hereunder shall cease, except the obligation of the CLIENT to pay to OSG any accrued but unpaid compensation
or expense reimbursement. In addition, each party shall promptly return any and all data, information, programs, materials, monies held in the postage account and other property held by it in connection with the performance of its obligations
hereunder, and the confidentiality provisions defined in paragraphs 7.1, 7.2 and 7.3 herein shall remain in full force and effect for a period of two (2) years. 
  

NOTICES 
  
 10.1 All notices or other communications between the Parties hereunder shall be in writing, and shall be deemed to be delivered and received (a) on the
date on which personally delivered, (b) on the third (3rd) business day after the business day on which deposited in
the United States mail, postage prepaid, certified or registered mail, return receipt requested, (c) on the date on which transmitted by facsimile machine generating a receipt confirming a successful transmission, or (d) on the next business day
after the business day on which deposited with a nationally recognized regulated public carrier (e.g., Federal Express, DHL, or UPS) for overnight delivery, freight prepaid, addressed to the party for whom intended at the address or facsimile
number set forth below, or such other address or facsimile number, notice of which is delivered in a manner permitted by this paragraph 10.1: 
  

			
	 to OSG:
	  	to CALLWAVE INC.:
		
	 100 West Forest Avenue, Suite G
 Englewood, New Jersey 07631
 Telephone: (201) 871-1100
 Fax: (201) 871-3550
 Attn: Ron
Whaley
	  	 136 West Canon Perdido St.
 Santa Barbara, CA
93101
 Telephone: (805) 690-4166
 Fax: (805) 690-4266

Attn: Jason Spievak

  

 6 

 DISPUTE RESOLUTION 
  
 11.1 In the event that a dispute arises between or among the Parties directly or indirectly arising out of or concerning the
meaning or interpretation of this Contract, the Parties shall first attempt to settle such dispute through friendly discussion. In the event that such dispute cannot be resolved in such manner, then except for any action in which the relief sought
involves the exercise of injunctive or other equitable powers of a court, the matter shall be submitted to binding arbitration. 
  
 11.2 Any arbitration proceeding shall be conducted within the state of New Jersey, in accordance with the procedural rules of the American Arbitration
Association. Either of the Parties may participate in such arbitration proceedings via teleconference or videoconference. The decision of the arbitrator may be appealed to a court of competent jurisdiction in accordance with the laws of the state of
New Jersey. 
  
 11.3 Any action or proceeding, including but not
limited to any arbitration or litigation, directly or indirectly arising out of or concerning the meaning or interpretation of this Contract shall be settled in the state of New Jersey, United States of America, and the Parties expressly submit to
and consent that the courts and authorities of the state of New Jersey shall have exclusive jurisdiction over any such arbitration or litigation. The Parties hereby consent to service, jurisdiction and venue of such courts for any litigation.

  
 11.4 In the event that any action or proceeding, including,
but not limited to an arbitration or litigation, is commenced between CLIENT and OSG concerning this Contract regarding the rights and duties of either of the Parties under this Contact, then the party prevailing in such action or proceeding shall
be entitled, in addition to such other relief as may be granted, to a reasonable sum as and for attorneys’ fees in such action or proceeding which may be determined by the arbitrator or court in such action or proceeding or in a separate action
brought for that purpose. 
  
 CONFLICTS OF INTEREST

  
 12.1 The CLIENT acknowledges and agrees that it shall
obtain the OSG Services or similar services exclusively from OSG during the Contract term, once OSG has mailed the first cycle of invoices on behalf of CLIENT. The CLIENT shall not directly or indirectly enter into any contracts with persons who are
in direct competition with OSG for the purposes of providing the same or similar services as the OSG Services during the term of this Contract without the prior written consent of OSG. Nothing in this Section 12.1 is intended or shall be construed
to prohibit CLIENT from evaluating whether to engage companies other than OSG to provide to CLIENT, after the term of this Contract, products and services identical or similar to those which 

  

 7 

 
OSG provides hereunder. Such evaluation may include trials of such companies’ services which may, from time to time, be documented in writing between
CLIENT and said companies. 
  
 GOVERNING LAW

  
 13.1 This Contract shall be construed in accordance
with and governed by the laws of the State of New Jersey. 
  
 MODIFICATION AND ASSIGNMENT 
  
 14.1 This
Contract may not be modified or terminated orally and no modification, termination or alteration shall be valid unless in writing signed by the party against whom enforcement is sought. 
  
 14.2 Neither party shall assign any of its rights or obligations, or this Contract in whole or in part, to a third party
without obtaining the express, prior written consent of the other party, which consent may be withheld for any reason whatever, and any attempted assignment by either party without such prior written consent will be ineffective and will constitute a
breach of this Contract; provided that, notwithstanding the foregoing, either party (the “assigning party”) may assign its rights or delegate its duties hereunder to any other person, firm, corporation, or other entity that acquires
all or substantially all of the assets of the other party hereto in any single transaction or series of related transactions. 
  
 ADDITIONAL DOCUMENTS 
  
 15.1 The Parties shall execute all additional Contracts and instruments, if any, that may be reasonably required in order to carry out the purposes and
intent of this Contract and to fulfill the obligations of the Parties hereunder. 
  
 COUNTERPARTS 
  
 16.1 This Contract may be executed in any number of counterparts, each of which shall be deemed an original and shall be fully binding and effective. 
  

ENTIRE CONTRACT 
  
 17.1 This document constitutes the entire agreement between the Parties relating to the OSG Services, and the Parties agree that there are currently no
other understandings or Contracts between them whatsoever relating to the OSG Services. 
  

 8 

 HEADINGS 
  
 18.1 The headings used in this Contract are for convenience only and shall not be used to interpret or construe any of its
provisions. 
  

									
	 OUTPUT SERVICES GROUP
	 	 	 	 CALLWAVE INC.

					
	By:	 	/s/    Illegible        	 	 	 	By:	 	/s/    Dave Hofstatter        
	 	 	
	 	 	 	 	 	

	Name:	 	Illegible	 	 	 	Name:	 	Dave Hofstatter
	Title:	 	VP SALES & MARKETING	 	 	 	Title:	 	PRESIDENT
	  
 Date:
8/15/03
	 	 	 	  
 Date: 8/12/03

  

 9 

 APPENDIX A 
  
 STATEMENT OF WORK 
  
 OSG Control Standards 
  

	I.	 	Inventory Controls

  

	 	A.	 	Inventory controls are maintained by OSG. 

  

	 	B.	 	Paper and Envelope stock will be supplied as part of the OSG packaged services 

  

	 	C.	 	Items included are: 

  

	 	1.	 	24lb. OCR bond 8 1/2 x 11 micro perforated
paper 

  

	 	2.	 	# 10 double window envelope 

  

	 	3.	 	# 9 business reply envelope 

  

	II.	 	Input Controls 

  

	 	A.	 	Customer completes the on-line work order (includes file specific information) 

  

	 	B.	 	Successful transmission is indicated when system provides user with 8 digit number (ticket number) 

  

	 	C.	 	Processing commences: 

  

	 	1.	 	Page and invoice counts are verified against customer counts from on-line work order 

  

	 	2.	 	Addresses are verified for deliverability and postal coded for presort mail discounts 

  

	 	D.	 	Pre-production sampling is performed to check the accuracy of the invoice dates, messages, alignment, etc. 

  

	 	E.	 	Once all input controls are verified, the file is scheduled for production 

  

	III.	 	Printing Controls 

  

	 	A.	 	High Speed Laser Printers are utilized within OSG’s Customized Workflow System 

  

	 	B.	 	Throughout the printing process: 

  

	 	1.	 	Monitor print quality and output sequences. 

  

	 	2.	 	Final review of output, and verification of presort mailing information 

  

	 	C.	 	Reprint any invoices via account recovery program 

  

	 	D.	 	Provide accurate workflow tracking throughout the process 

  

	IV.	 	Inserting Controls 

  

	 	A.	 	Pre-production machine inspection insures proper material use 

  

	 	B.	 	Verify control totals to ensure all printed pages are inserted 

  

	 	C.	 	“Intelligent” inserters electronically monitor insertion and folding integrity through out 

  

	 	D.	 	Postage totals are verified after each mailing 

  

	 	E.	 	Ability to monitor piece, set, and set to set integrity 

  

	 	F.	 	Verify all totals prior to release to the post office 

  

	V.	 	Turnaround Commitments: 

  

	 	A.	 	Files available to OSG by 12:00 PM Eastern time, Monday through Thursday, containing up to either 30,000 invoices or 75,000 images will receive next day turnaround. Each additional
30,000 invoices or 75,000 images will require an additional 24 hours. 

  

	 	B.	 	Files available to OSG by 9:00 AM Eastern time Friday, containing up to either 30,000 invoices or 75,000 images will mail Saturday. Each additional 30,000 invoices or 75,000 images
will require an additional 24 hours. 

  

	 	C.	 	Files available by 12:00 PM Eastern time Saturday, containing up to 30,000 invoices or 75,000 images will mail Monday (if not a holiday). Each additional 30,000 invoices or 75,000
images will require an additional 24 hours. 

  

	 	D.	 	Files in later on Saturday, containing up to either 30,000 invoices or 75,000 images may not be completed until Tuesday. Each additional 30,000 invoices or 75,000 images will
require an additional 24 hours. 

  

 APPENDIX B 
  
 FEE SCHEDULE 
  

							
	 VOLUME
 FROM:
 (ACCOUNTS)

	  	 VOLUME
 TO:
 (ACCOUNTS)

	  	SINGLE PAGE INVOICE*

	 	ADD’L IMAGE

	0	  	75,000	  	[*]	 	[*]
	75,001	  	125,000	  	[*]	 	[*]
	125,001	  	175,000	  	[*]	 	[*]
	175,001	  	225,000	  	[*]	 	[*]
	Over	  	225,000	  	[*]	 	[*]

  

	*	 	Single Page Invoice includes: 1st side of page
one plus, #10 double window envelope, #9 window envelope, 24lb. paper, folding, inserting and presorting. 

  

					
	 Additional Page
	  	 	see above rates	 
	 2 oz. upcharge
	  	$	[	*]
	 Oversize Inserting
	  	$	[	*]
	 Additional Inserts
	  	$	[	*]
	 Electronic Color Overlay
	  	$	[	*]
	 Viewable File Format (PDF)
	  	$	[	*]
	 Conversion
	  	$	[	*]
	 Technical Services
	  	$	[	*]
	 Document Composition
	  	$	[	*]
	 Minimum Cycle Process
	  	$	[	*]
	 Bad Address List
	  	$	[	*]

  

	**	 	Includes 9x12 Double Window Envelope 

  

	***	 	Billed in increments of 15 minutes 

  

	****	 	Minimum based on single page invoice only 

  
 Minimum Monthly Commitment based on 15,000 invoices per month. 
  

									
	 OUTPUT SERVICES GROUP
	 	 	 	 CALLWAVE INC.

					
	By:	 	/s/    Illegible        	 	 	 	By:	 	/s/    DAVE HOFSTATTER        
	 	 	
	 	 	 	 	 	

	Name:	 	Illegible	 	 	 	Name:	 	Dave Hofstatter
	Title:	 	VP SALES & MARKETING	 	 	 	Title:	 	PRESIDENT
	  
 Date: 8/15/03
	 	 	 	  
 Date: 8/12/03

  

  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission.Payment Service Merchant Services Agreement dated October 11, 2002

 Exhibit 10.36 
  
 VeriSign Payment Services Merchant Services Agreement 
 V9.20.01 
  
 This Merchant
Services Agreement (the “Agreement”) is entered into as of the date signed by Merchant (as defined herein) in the signature block below (the “Effective Date”) by and between VeriSign, Inc. having its principal place of business
at 487 East Middlefield Road, Mountain View, California 94043, and the Merchant identified in the signature block at the end of this Agreement (“Merchant”), provided that Merchant does not modify this Agreement in any manner or form. In
the event of modification hereto, such modification shall constitute a counter offer by Merchant to VeriSign and this Agreement shall not become effective as of the date signed by Merchant. 
  

	1	 	DEFINITIONS. 

  

	 	1.	 	“Financial Institution” shall mean one or more of Verisign’s pre-approved banks or financial institutions, which has agreed to evaluate and provide merchant
accounts and payment authorization services to merchants. 

  

	 	2.	 	“Services” shall mean the VeriSign’s PayflowSM services used by Merchant, current descriptions can be found at the URL:
http://www.verisign.com/payment/payflow.html for the Payflow Link services or http://www.verisign.com/payment/payflowpro.html for the Payflow Pro services. 

  

	 	3.	 	“Software” shall mean the object code version of VeriSign’s client Software Development Kit (“SDK”), HTML code, application programming interfaces
(APIs), related documentation and other client software or code which VeriSign provides to Merchant, including updates, to enable VeriSign to provide the Services to Merchant. Unless otherwise specified, Software shall not include any source code.
The Software is proprietary to VeriSign and is licensed to Merchant under a separate SDK License Agreement at the time of download. 

  

	 	4.	 	“Transaction” shall mean information related to the purchase of goods and services from Merchant by a third party. Specifically a Transaction is an authorization,
delayed capture, sale or credit data transmission between VeriSign and its back end processors. 

  

	2	 	MERCHANT OBLIGATIONS. 

  

	 	A.	 	General Service Requirements. Merchant shall be solely responsible for: 

  

	 	1.	 	The establishment, hosting and maintenance of its Web site(s) and its connection to the Internet (the “Merchant Web Site(s)”), fulfilling all orders for products and
services sold by Merchant to its users on the Merchant Web Site(s) or otherwise, including without limitation transmitting Merchant’s registration information and Transaction data to VeriSign servers via the VeriSign web site and ensuring that
the data transmitted in conjunction with the Services and for enrollment for the Services is accurate, complete and in the form as requested by VeriSign, and is not corrupted due to Merchant’s systems. Merchant is also responsible for reviewing
the Transactions in its account on a regular basis and notifying VeriSign promptly of suspected unauthorized activity through Merchant account; 

  

	 	2.	 	Displaying a web page to users purchasing products or services from Merchant that provides the user with an acknowledgement that a Transaction has been completed and secured by
VeriSign (the “Acknowledgment Page”). Merchant agrees that in addition to Merchant’s branding on the Acknowledgement Page, the Acknowledgement Page will include the relevant VeriSign logo, provided by VeriSign to Merchant, such logo
be a hypertext link to the URL: http://seal.verisign.com/payment (the “VeriSign Site”) or other web site reasonably designated by VeriSign, and the text “VeriSign has routed, processed and secured your payment information. More
information about VeriSign”. The underlined text shall also be a hypertext link to the VeriSign Site or other site designated by VeriSign. Merchant agrees that the VeriSign Logo and the foregoing text will appear at the top of the
Acknowledgement Page (but below Merchant’s branding) and users will not be required to scroll left, right, up or down to view the VeriSign Logo or such text. VeriSign hereby grants Merchant the rights to use the relevant VeriSign Logo, name and
link to the VeriSign Site as necessary to carry out the obligations of this section 2.2 and in accordance with any trademark usage guidelines provided to Merchant by VeriSign from time to time upon reasonable notice. 

  

	 	3.	 	Establishing and maintaining a commercial banking relationship with one or more Financial Institutions. The terms of such relationship shall be determined solely by Merchant and the
Financial Institution and will not necessarily reflect or incorporate terms that VeriSign may have separately and independently negotiated with Financial Institutions; 

  

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	 	4.	 	Keeping its user name and password confidential. Merchant shall notify VeriSign immediately upon learning of any unauthorized use of its user name or password;

  

	 	5.	 	Maintaining commercially reasonable business practices in conjunction with use of the Services and complying with all applicable laws and regulations with respect to its use of the
Services. 

  

	 	B.	 	American Express Direct Processing. Merchant shall be solely responsible for: 

  

	 	1.	 	Access Via Ecommerce Application. Merchant understands and agrees that if Merchant installs a third party eCommerce application or custom integration on Merchant’s web
site through which Merchant accesses the VeriSign Direct Processing services, it is Merchant’s responsibility to comply with or select an eCommerce application that complies with the most current American Express standards and operational
requirements. In addition, it is Merchant’s responsibility to keep its systems in good working order and to repair and correct any deficiencies, errors, or defect promptly during the term of this Agreement if notified by VeriSign or American
Express that such repair is necessary for the VeriSign Direct Processing services to operate properly and in accordance with American Express requirements. VeriSign will promptly notify Merchant of American Express required changes to
Merchant’s system. Merchant understands and agrees that its failure to perform these functions may result in (i) its inability to process such transactions through VeriSign or (it) VeriSign or American Express suspending or terminating
Merchant’s right to access the VeriSign Direct Processing services. 

  

	 	2.	 	Inability to Access Service. Merchant agrees to notify VeriSign immediately of online processing problems, including but not limited to providing VeriSign’s customer
service department with notice within forty-eight (48) hours of it using voice authorizations for its transactions that Merchant would otherwise send through VeriSign’s online payment services gateway. 

  

	 	3.	 	in no event shall VeriSign be liable for transaction processing and other services performed by American Express. 

  

	3	 	VERISIGN’S OBLIGATIONS. 

  

	 	1.	 	Services. Subject to the terms in this Agreement, VeriSign agrees to (i) provide to Merchant the Services requested and used by Merchant, including without limitation the
transmission of Transaction information to financial processors with whom VeriSign has established a relationship, and (ii) provide Merchant with access to standardized reports regarding Merchant’s Transactions processed using the Services and
certain reporting tools to assist Merchant in accounting activities. VeriSign hereby grants to Merchant the right to access and use the Services in accordance with the Agreement. 

  

	 	2.	 	Changes to Services. VeriSign may modify the Services from time to time in VeriSign’s reasonable discretion and upon reasonable electronic or written notice to Merchant,
provided that such modifications shall not materially diminish the functionality of the Services. 

  

	 	3.	 	Secure Transactions. VeriSign has implemented and will maintain security systems for the transmission of Merchant’s Transactions, consisting of encryption and
“firewall” technologies that are understood in the industry to provide adequate security for the transmission of such information over the Internet. VeriSign does not guarantee the security of the Services or Transaction data, and VeriSign
will not be responsible in the event of any infiltration of its security systems, provided that VeriSign has used commercially reasonable efforts to prevent any such infiltration. Merchant further acknowledges and agrees that VeriSign is not
responsible for the security of Transaction data or information or any other information stored on Merchant’s servers or any other party’s servers (other than subcontractors of VeriSign solely to the extent VeriSign is liable for its own
actions hereunder). 

  

	 	4.	 	Technical Support for Services. VeriSign shall provide the technical and customer support set forth in Exhibit B attached hereto and incorporated herein.

  

	4	 	 PRIVACY. In addition to the terms and conditions regarding privacy above, Merchant acknowledges and agrees that in the course of providing the Services,
VeriSign will capture certain transaction and user information (collectively, the “Data’”). Merchant agrees to provide to VeriSign, and VeriSign shall capture, only the Data that is required by the Payment Software and is necessary
for VeriSign to provide the Payment Services. VeriSign shall not disclose Data to third parties or use the Data, except that VeriSign shall have the rights (i) to use the Data as necessary to perform the Services contemplated in this Agreement
(including distributing the Data to third parties providing services requested by Merchant); (ii) to maintain the Data as long as necessary or as required by law and used internally for record keeping, 

  

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internal reporting and support purposes; and (iii) to provide the Data as required by law or court order, or to defend VeriSign’s rights in a legal
dispute. 

  

	5	 	FEES AND PAYMENT TERMS. Merchant shall pay to VeriSign the fees listed in and in accordance with Exhibit A, attached hereto and incorporated herein for the applicable
Services. 

  

	6	 	WARRANTY; DISCLAIMER 

  

	 	1.	 	VeriSign represents and warrants that the Services shall conform in all material respects to the applicable documentation provided by VeriSign to Merchant. Merchant’s sole
remedy for VeriSign’s breach of this warranty-shall be VeriSign’s reasonable efforts to repair or replace the Services. EXCEPT AS EXPRESSLY SET FORTH ABOVE AND TO THE EXTENT PERMITTED BY APPLICABLE LAW, VERISIGN MAKES NO WARRANTY OF ANY
KIND, EXPRESS, IMPLIED OR STATUTORY, REGARDING THE SERVICES OR SOFTWARE, AND ALL SUCH WARRANTIES, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE AND NON-INFRINGEMENT ARE HEREBY EXPRESSLY
DISCLAIMED BY VERISIGN. MERCHANT ACKNOWLEDGES THAT VERISIGN HAS NOT REPRESENTED OR WARRANTED THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR FREE OR WITHOUT DELAY OR WITHOUT COMPROMISE OF THE SECURITY SYSTEMS RELATED TO THE SERVICES.

  

	 	2.	 	Merchant represents and warrants that it shall comply with all applicable privacy, consumer and other laws and regulations with respect to its (i) provision, use and disclosure of
the Data; (ii) dealings with the users providing the Data; and (iii) use of the Services. 

  

	7	 	INDEMNIFICATION. Merchant will indemnify, defend and hold harmless VeriSign, its officers, directors, agents and employees, from and against any and all claims, losses,
demands, liabilities, damages, costs and expenses (including reasonable attorneys’ fees), either arising out of or relating to (i) the breach of any representation or warranty by Merchant, (ii) the sale or use of any product or services sold by
Merchant, (iii) claims brought or damages suffered by . any Financial Institution, customer, or prospective customer of Merchant relating to Merchant’s or its agents’ misuse of the Services or (iv) the breach of this Agreement or any
representation or warranty by Merchant. VeriSign will indemnify, defend and hold harmless Merchant, its officers, directors, agents and employees, from and against any damages (including reasonable attorney’s fees) arising out of a third party
claim that, the Software or Services infringe a United States patent, copyright or trade secret right of a third party. Merchant’s sole remedies for a claim of infringement shall be VeriSign’s replacement of the infringing Software or
Services, VeriSign’s obtaining a license for Merchant’s continued use of the Software or Services, or VeriSign’s termination of the affected licenses granted hereunder. The indemnification obligation set forth in this Section 7 are
contingent upon (x) the indemnified party giving prompt written notice, to the indemnifying party of a claim for which the indemnified party is seeking indemnification, (y) the indemnified party allowing the indemnifying party to control the defense
and related settlement negotiations for any such claim, and (z) the indemnified party fully assisting and cooperating in the defense so long as the indemnifying party pays the indemnified party’s out-of-pocket expenses. The indemnifying party
shall not settle a claim without the written consent of the indemnified party, such consent not to be unreasonably withheld. 

  

	8	 	LIMITATIONS ON LIABILITY. Merchant acknowledges that VeriSign is not a financial or credit reporting institution. VeriSign is responsible only for providing data transmission
to effect certain payment authorizations for Merchant and is not responsible for the results of any credit inquiry, the operation of web sites of ISPs or Financial Institutions or the availability or performance of the Internet, or for any damages
or costs Merchant suffers or incurs as a result of any instructions given, actions taken or omissions made by Merchant, Merchant’s financial processor(s), Merchant’s Financial Institution or any ISP. IN NO EVENT WILL VERSION’S
LIABILITY ARISING OUT OF THIS AGREEMENT EXCEED THE FEES PAID TO VERISIGN BY HEREUNDER DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT WHICH GAVE RISE TO THE CLAIM FOR DAMAGES. IN NO EVENT WILL VERISIGN OR ITS LICENSORS HAVE ANY
LIABILITY TO MERCHANT OR ANY OTHER PARTY FOR ANY LOST OPPORTUNITY OR PROFITS, COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR SPECIAL DAMAGES ARISING OUT OF THIS AGREEMENT, UNDER ANY
CAUSE OF ACTION OR THEORY OF LIABILITY (INCLUDING NEGLIGENCE), AND WHETHER OR NOT VERISIGN HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THESE LIMITATIONS WILL APPLY NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY.
Notwithstanding the above, the limitations set forth above shall be enforceable to the maximum extent allowed by applicable law. 

  

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	9	 	TERM AND TERMINATION 

  

	 	1.	 	Term. This Agreement will commence on the Effective Date and will continue for a period of one (1) year, unless terminated earlier or suspended according to the provisions of
this Agreement. 

  

	 	2.	 	Termination. Notwithstanding Section 9.1, Merchant may terminate this Agreement upon ten (10) days prior written notice to VeriSign for any reason or no reason. VeriSign may
suspend the performance of the Services (i) following thirty (30) days prior written notice (including an overdue invoice) if Merchant breaches the terms of the Agreement (if such breach is not cured within such 30 day period); and (ii) on (1) day
written notice if it reasonably believes Merchant is sending data that corrupts Verisign’s computer systems or Merchant’s financial processor or Financial Institution with which Merchant has a merchant account requires such termination.
Additionally, VeriSign may immediately suspend the Services to Merchant, without prior notice, until VeriSign has received the fees due. 

  

	 	3.	 	Effect of Termination. Upon the expiration or termination of this Agreement for any reason, Merchant’s rights to use the Services, and any other rights granted hereunder
shall immediately cease; and each party will be released from all obligations and liabilities to the other occurring or arising after the date of such termination, except that any termination of this Agreement will not relieve VeriSign or Merchant
from any liability arising prior to the termination of this Agreement. Notwithstanding the foregoing, the provisions of Sections 4, 7-10, warranty disclaimers, and Merchant’s obligations to pay accrued fees through the effective date of
termination will survive any termination of this Agreement. 

  

	10.	 	MISCELLANEOUS TERMS 

  

	 	a)	 	Force Majeure (Events Beyond the Parties’ Control). Neither party will be liable for any failure or delay in performing any obligation under this Agreement that is due
to causes beyond its reasonable control. 

  

	 	b)	 	Entire Agreement and Modification. The terms in this Agreement constitute the entire agreement between VeriSign and Merchant regarding its subject matter and its terms
supercede any (i) prior or simultaneous agreement or terms, whether written or oral or (ii) subsequent online click through agreements pertaining to the same Services hereto that Merchant agreed upon to accomplish the purpose of this Agreement.
Except as otherwise provided for herein, any waiver, modification, or amendment of any provision of this Agreement will be effective only if in writing and signed by the parties herein. Merchant acknowledges and agrees that in the event a purchase
order (“PO”) contains additional terms, provisions or language (“PO Terms”), those PO Terms shall be null and void and fail and the terms of the Agreement shall prevail. 

  

	 	c)	 	Severability. In the event that any provision of this Agreement is unenforceable or invalid such unenforceability or invalidity will not render this Agreement unenforceable
or invalid as a whole, and in such event, such provision will be changed and interpreted so as to best accomplish the objectives of such unenforceable or invalid provision within the limits of applicable law or applicable court decisions.

  

	 	d)	 	No Assignment. Merchant may not assign this Agreement without the prior written consent of VeriSign. 

  

	 	e)	 	Governing Law and Jurisdiction. This Agreement will be governed by and construed in accordance with the laws of the State of California without reference to its conflicts of
laws principles. The parties acknowledge and agree that this Agreement is made and performed in Mountain View, California. 

  

	 	f)	 	Export Restrictions. Merchant acknowledges and agrees that it shall not import, export, or re-export directly or indirectly, any commodity, including Merchant’s products
incorporating or using any VeriSign products in violation of the laws and regulations of any applicable jurisdiction. 

  

	 	g)	 	Notice. Except as otherwise provided for in the Agreement, any notice, demand, or request with respect to this Agreement shall be in writing and shall be
effective on the date received only if it is sent by a courier service that confirms delivery in writing, or if sent by certified or registered mail, postage prepaid, return receipt requested, addressed, if to VeriSign, then to Attention: Legal
Department at the VeriSign, Inc. corporate headquarters at 487 East Middlefield Road, Mountain View, California 94043, and if to Merchant, then to the address provided on the Registration Pages. 

  
 [Signature Box Follows On Next Page] 
  

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 IN WITNESS WHEREOF, the parties hereto have signed this Agreement as of the Effective Date. 

 

					
	 VeriSign, Inc.
 Legal Department
 487 E. Middlifield Road.
 M/S MV2-2-1
 Mountain View,
 California 94043
	  	Merchant’s State of Incorporation or Country of Registration:
	 	  	 	  	 
	 	  	Merchant’s Principal Place of Business	  	And Billing Address if Different
			
	 	  	Street:                                     
                             	  	Street:                                     
                             
			
	 	  	Suite
#:                                       
                         	  	Suite
#:                                       
                         
			
	 	  	City, State,
Zip:                                       
         	  	City, State,
Zip:                                       
         
			
	 	  	Country:                                     
                         	  	Country:                                     
                         
			
	 	  	Phone:                                     
                             	  	Phone:                                     
                             
			
	 	  	Fax:                                      
                                	  	Fax:                                      
                                
			
	 	  	Email:                                     
                             	  	Email:                                     
                             

									
				
	 By:
	 	 	  	Sign-Here è By:	  	 
	 	 	
	 	 	 	 	

					
	 Name:
	 	 	  	Name:	  	 	  	 
	 	 	
	 	 	 	

					
	 Title:
	 	 	  	Title:	  	 	  	 
	 	 	
	 	 	 	

					
	 Date:
	 	 	  	Date:	  	 	  	 
	 	 	
	 	 	 	

  
  

 - 5 - 

 Exhibit A 
  

VeriSign Payment Services Pricing Per Account – (Branding required) 
  

	1.	 	Table 1 to known hereafter as the “Pricing Schedule”: 

  
 [*] 
  

	2.	 	Payment Terms. 

  

	 	a	 	Set Up Fees. 

  

	 	1	 	Prepayment. Merchant shall submit a Purchase Order (“PO”) or pay the Set Up Fees set forth in the above Pricing Schedule Column 4 for the
corresponding Number of Accounts in Column 3 to VeriSign, Inc. or its designated agent or representative no later than five (5) business days following the Effective Date, and in any case, prior to accessing the Payment Services.

  

	 	2	 	Termination for Non-Payment Set Up Fees. In the event that Merchant fails to submit PO within the five (5) day period or if Merchant fails to submit the Set Up
Fees listed in the invoice in accordance with this the following Section D VeriSign may immediately suspend or terminate the Services to the Merchants, without prior notice or additional cure period, until VeriSign has received the Set Up Fees due.

  

	 	b.	 	Monthly Service Fee. 

  

	 	1	 	Payment. In addition to the payment of the Set Up Fee, Merchant agrees in accordance with this Section’s (d) to pay VeriSign a non-refundable monthly fee to be
determined as set forth in the following Section 2. 

  

	 	2	 	Minimum Amount Due Per Month. The total monthly fees due to VeriSign each month will the greater of the appropriate “Monthly Service Fee” in column
five (5) or a sum equal to the number of Transaction multiplied by the Transaction Fee that is appropriate for the Volume processed that month. 

  

	 	c.	 	Additional Accounts. Merchant may purchase additional Accounts for [*] per Account by submitting a PO to VeriSign incorporating and making reference to this Agreement,
in turn VeriSign shall bill Merchant in accordance with the proceeding Section D. 

  

	 	d.	 	Invoices Net 30. VeriSign shall invoice Merchant (i) on a monthly basis for the applicable Monthly Fees, (ii) upon Merchant submitting a PO or (iii) for fees
for additional services provided to Merchant by VeriSign. Merchant agrees to pay such invoices within thirty (30) days after the date of the applicable invoice. 

  

 - 6 - 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

	 	e.	 	Mercham acknowledges and agrees that in the event a PO contains additional terms, provisions or language (“PO Terms”), those PO Terms shall be null and void and fail and the terms of the Agreement shall prevail. 

  

	 	1.	 	Taxes. All taxes, duties, fees and other governmental charges of any kind (including sales, services and use taxes, but excluding taxes based on the gross revenues or
net income of VeriSign) which are imposed by or under the authority of any government or any political subdivision thereof on the fees for any of the Payment Services or Payment Software shall be borne by Merchant and shall not be considered a part
of, a deduction from or an offset against such fees. 

  

	 	2.	 	Late Fee. If Merchant does not pay an invoice(s) when due, VeriSign may charge a late payment fee on the unpaid amounts equal to the lesser of: (i) [*] per annum, or
(ii) the maximum legal rate. 

  

	3.	 	ACH pricing: 

  
 [*] 
  
  
  
  
 Merchant Request ACH Service By initialing Here                             .

  

 - 7 - 
  

	[*]	 	Confidential treatment has been requested for the bracketed portions. The confidential redacted portion has been omitted and filed separately with the Securities and Exchange
Commission. 

 Exhibit B 
  
 PayflowSM Premium Support 
  

	1.	 	Telephone, Email and Web-Based Support: VeriSign agrees to provide its Premium Support Merchants web-based support, email support, and telephone support (via a toll-free
telephone number) 24 hours per day, seven days per week. Premium Support Merchants will receive priority over Merchants without Premium Support in the Merchant support telephone queue. VeriSign shall provide premium support Merchants with a Premium
Support ID Number that Premium Support Merchants shall use in order to obtain the premium support. VeriSign will make commercially reasonable efforts to answer calls within its goal of 2 minutes 

  

	2.	 	Initial Status Update and Incident Escalation: VeriSign will use commercially reasonable efforts to respond to all support calls as quickly as possible, and to provide an
initial status update according to the following severity levels, established by VeriSign and communicated to the merchant during the initial call, for each incident that is not resolved during the initial call: 

  

	 	a.	 	“Severity 1” shall be a critical function, such as credit card authorizations or sales, that cannot be performed in the production “live” environment, and
that is significantly affecting the merchant’s ability to accept transactions from multiple customers. Severity 1 shall also apply when evidence suggests a merchant’s account has been or is likely to be accessed by an unauthorized party.

  

	 	b.	 	“Severity 2” shall be an important, but not critical, function that cannot be performed in the production “live” environment. This would include delivery
of the daily processing reports through VeriSign’s Manager service, or performing settlement through the processor. 

  

	 	c.	 	“Severity 3” shall be a non-critical function that does not meet criteria for Severity 1 or 2. 

  
 “Severity 1” Notified within 60 minutes or
as agreed. 
  
 “Severity 2”
Notified within 24 business hours or as agreed. 
  
 “Severity 3” Notified within 4 business days or as agreed. 
  

	3.	 	Resolution: VeriSign shall use commercially reasonable efforts to resolve the reported incidents, including Payment Services interruptions within the control of VeriSign, as
quickly as possible. 

  
  

	4.	 	Reports: At no additional cost, VeriSign will make reports of and information regarding transaction activity within certain parameters available for access by VeriSign
Merchants via a specially designated web site (“Manager”). VeriSign will restrict access to Manager through the use of an authentication mechanism. 

  

	5.	 	Scheduled Service Maintenance: VeriSign plans several scheduled maintenance windows each year, usually early Sunday mornings (e.g., 12 a.m. - 4 a.m. Pacific Time) in order to
maintain and increase the availability and performance of Payment Services. Upcoming maintenance windows are available by clicking on Maintenance Schedule. VeriSign shall in addition make commercially reasonable efforts to provide Merchant
with at least forty-eight (48) hours prior notice via email to Merchant’s Primary Contact at the email address provided by Merchant to VeriSign. 

  

	6.	 	Unscheduled Service Outage Notification: In the event of unscheduled VeriSign Outages, VeriSign will notify Merchant, via email to the email address for the Primary Contact
set forth below. VeriSign will make commercially reasonable efforts to provide this notification within its goal of 30 minutes. Such notice shall include an estimated time of Services restoration, if VeriSign can reasonably make such determination.
Once the VeriSign Outage is resolved and Services are restored, VeriSign will provide a follow-up notice via email to Merchant as soon as reasonably possible but in no event longer than twenty-four (24) hours explaining the reason for the outage,
the duration of the outage, and the corrective action taken by VeriSign. if appropriate. 

  

	7.	 	Primary Merchant Contact: In order to obtain the support set forth above, the Merchant shall designate and provide to VeriSign, a representative (“Primary
Contact”), along with a contact phone number and email address, who shall act as the Merchant’s support liaison. The Primary Contact is the contact provided most recently as a Primary Contact in Registration, VeriSign Manager, or to
VeriSign Business Services. If the Primary Contact is not available, the Merchant may designate alternate representatives until such time as the Primary Contact is again available provided it notifies VeriSign Business Services of the names, phone
numbers, and email addresses of the alternate Primary Contacts. 

  

 - 8 -

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