Document:

Statement of Work Number 9 under the Global Master Services Agreement

 Exhibit 10.2 
 Confidential portions of this document have been omitted 
 pursuant to a request for confidential treatment and
filed 
 separately with the Securities and Exchange Commission 
 STATEMENT OF WORK NUMBER 9 
 under 
 GLOBAL MASTER SERVICES AGREEMENT 
 by and between 
 DUN & BRADSTREET, INC. 
 and 
 ACXIOM CORPORATION 
 May 6, 2009 

							
	1.	 	BACKGROUND	  	1
				
		 	1.1.	  	Contractual Background	  	1
		 	1.2.	  	Goals and Objectives of this SOW	  	1
		 	1.3.	  	Construction	  	3
			
	2.	 	GENERAL	  	3
				
		 	2.1.	  	Coordination of Documents	  	3
		 	2.2.	  	Use of Defined Terms	  	3
			
	3.	 	SERVICES	  	4
				
		 	3.1.	  	General	  	4
		 	3.2.	  	Location of Services	  	5
		 	3.3.	  	Service Levels	  	5
		 	3.4.	  	Disaster Recovery	  	6
		 	3.5.	  	Remedies	  	6
			
	4.	 	TERM AND TERMINATION	  	7
				
		 	4.1.	  	Term of SOW	  	7
		 	4.2.	  	Termination	  	7
			
	5.	 	CHARGES	  	10
			
	6.	 	ADDITIONAL PROVISIONS	  	10
				
		 	6.1.	  	Definitions	  	10
		 	6.2.	  	Permitted Users	  	11
		 	6.3.	  	Transition and Transformation	  	12
		 	6.4.	  	Interim Services	  	14
		 	6.5.	  	Vendor Personnel	  	14
		 	6.6.	  	Responsibilities for Resources	  	16
		 	6.7.	  	Intellectual Property Rights And Restrictions	  	17
		 	6.8.	  	Reports and Meetings	  	17
		 	6.9.	  	Procedures Manual	  	17
		 	6.10.	  	Use of Subcontractors	  	17
		 	6.11.	  	SAS 70 Audits	  	17
		 	6.12.	  	Charges	  	17
		 	6.13.	  	Allocation of Taxes	  	18
		 	6.14.	  	Invoicing	  	18
		 	6.15.	  	Benchmarking	  	19
		 	6.16.	  	New Services	  	21
		 	6.17.	  	Extraordinary Events	  	21
		 	6.18.	  	Invoicing	  	23
		 	6.19.	  	Indemnities	  	23
		 	6.20.	  	Liability	  	23
		 	6.21.	  	Termination for Convenience	  	23
		 	6.22.	  	Compliance With Laws	  	23
			
	7.	 	OVERSEAS IT INITIATIVE	  	24
			
	8.	 	MISCELLANEOUS	  	24
				
		 	8.1.	  	Entire Agreement; Amendment	  	24
		 	8.2.	  	Notices Provisions	  	25
			
	9.	 	TERMS OF THIS SOW THAT TAKE PRECEDENCE OVER THE TERMS OF THE AGREEMENT	  	25

  

					
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 LIST OF SCHEDULES/EXHIBITS TO THIS SOW 
  

			
	Schedule A	  	Services
	    Exhibit A-1	  	    In-Flight Projects
	    Exhibit A-2	  	    Transition Plan
	    Exhibit A-3	  	    Transformation Plan
	    Exhibit A-4	  	    Services Delivery Plan
	    Exhibit A-5	  	    SOW Termination/Expiration Assistance Plan
	    Exhibit A-6	  	    Disaster Recovery Requirements
	    Exhibit A-7	  	    Financial Responsibilities Matrix
	    Exhibit A-8	  	    D&B Locations Matrix
	    Exhibit A-9	  	    Managed Third Parties
	    Exhibit A-10	  	    [Reserved]
	    Exhibit A-11	  	    Reports
	Schedule B	  	Service Levels
	    Exhibit B-1	  	    Service Levels
	    Exhibit B-2	  	    Point of Customer Entry Service Levels
	    Exhibit B-3	  	    Mainframe Subsystem Service Levels
	    Exhibit B-4	  	    Critical Processing Jobs
	    Exhibit B-5	  	    Batch and Fulfillment Jobs
	    Exhibit B-6	  	    Service Request Categorization
	Schedule C	  	Charges
	    Exhibit C-1	  	    Resource Categories and Resource Units
	    Exhibit C-2	  	    Resource Unit Baselines
	    Exhibit C-3	  	    Annual Services Charge
	    Exhibit C-4	  	    ARC and RRC Rates
	    Exhibit C-5	  	    Time & Materials Rates
	    Exhibit C-6	  	    Form of Acxiom Invoice
	    Exhibit C-7	  	    Pass-Through Expenses
	    Exhibit C-8	  	    IMAC Counting Rules
	    Exhibit C-9	  	    Termination Charges
	    Exhibit C-10	  	    CSC Stranded Assets
	    Exhibit C-11	  	    [Reserved]
	    Exhibit C-12	  	    Asset List
	    Exhibit C-13	  	    Standard Server Equipment Configurations
	Schedule D	  	List of Key Acxiom Positions
	Schedule E	  	Governance
	Schedule F	  	[Reserved]
	Schedule G	  	List of Initially Approved Subcontractors
	Schedule G-1	  	List of D&B Competitors
	Schedule H	  	List of Software
	Schedule I	  	Acxiom Use of D&B Facilities
	Schedule J	  	Provisions Regarding Acquired Rights Directive

 Pursuant to Item 601 of Regulation S-K, certain schedules, exhibits and similar attachments to this
Statement of Work No. 9 have not been filed with this exhibit. The Company agrees to furnish supplementally any omitted schedule, exhibit or similar attachment to the SEC upon request. 
  

					
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 STATEMENT OF WORK NO. 9 
 STATEMENT OF WORK NO. 9 (this “SOW” or “SOW No. 9”) is made and effective as of May 6, 2009 (the
“SOW Effective Date”), by and between DUN & BRADSTREET, INC., a Delaware corporation (“D&B”), and ACXIOM CORPORATION, a Delaware corporation (“Acxiom”). 
  

	1.	BACKGROUND 

  

	 	1.1.	Contractual Background 

 (a) The
parties are party to an Information Technology Outsourcing Services Agreement made and executed as of July 27, 2006, which was amended, restated, and renamed by the Global Master Services Agreement, dated as of June 2, 2008 (as so amended
and restated, and as it may be further amended and/or restated from time to time, the “Agreement”). 
 (b)
The Agreement contemplates that the parties and their respective Affiliates may enter into statements of work that are governed by and subject to the Agreement. This is Statement of Work No. 9 under the Agreement. 
 (c) Simultaneously with the execution and delivery of this SOW No. 9, the parties are executing and delivering (i) Amendment
Number Two to the Amended and Restated Sales & Marketing Agreement (the “S&M Agreement”), dated June 27, 2006 (and amended and restated June 2, 2008), between them, (ii) Amendment Number One to the
Alliance Agreement (the “Alliance Agreement”), dated November 26, 2008, between them, (iii) Amendment Number One to Schedule Number One to the Alliance Agreement, and (iv) Amendment Number Two to the Agreement.

  

	 	1.2.	Goals and Objectives of this SOW 

 D&B and
Acxiom agree upon the following background, goals and objectives for this SOW: 
 (a) D&B operates in a wide range of
businesses across a wide geographic area. Uninterrupted high quality IT infrastructure services are mission critical to D&B’s business. Without them D&B is unable to sell its products. D&B requires a supplier that understands
D&B’s business, has world class facilities, is willing to make initial and ongoing investment in transformation and technology evolution during the SOW Term (as defined in Section 4.1(a) of this SOW), and delivers Services with a
quality of execution consistent with their criticality to D&B’s business. 
 (b) D&B has determined that Acxiom
appears to be well-suited to meet D&B’s goals and objectives. 
 (c) D&B currently obtains a wide range of
information technology services from Computer Sciences Corporation (“CSC”). D&B’s primary objective for transition is to migrate these services (other than the Excluded Services, as hereinafter defined) in an orderly manner
with no unplanned disruption to Acxiom from CSC’s Berkeley Heights data center to Acxiom’s shared Tier 2 or better data center that positions D&B to: 
 (i) benefit from economies of scale; 
  

					
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 (ii) utilize ITIL or other best-practice data center processes; 
 (iii) improve service levels and disaster recovery capabilities; and 
 (iv) reduce IT operating costs. 
 (d) D&B seeks a flexible relationship that allows D&B to: 
 (i) take advantage of
evolving technologies; 
 (ii) receive services for businesses that D&B may acquire or divest in the future; and/or

 (iii) change platforms or methods of service delivery, or move operations outside the United States, if beneficial to
D&B’s business needs or strategy. 
 (e) D&B requires a supplier that is responsive to changes, requests, and
incidents in the environment; has personnel available and approachable for strategy, help, advice and discussion as desired by D&B; and facilitates cooperation, teamwork and clear governance structure between the parties and their personnel, all
as defined within the scope of Services defined by the Agreement, this SOW, and Schedule A. 
 (f) D&B seeks a variable
pricing structure that, within any limits provided in this SOW, will accommodate the potential of significant decreases in D&B volumes over the SOW Term due to server virtualization and consolidation, optimization of D&B’s data supply
chain, and other initiatives D&B may pursue, and will, within any limits provided in this SOW, accommodate potential increases in volumes. 
 (g) The parties intend for Acxiom to assume responsibility for the Services and implement the solution described in the Service Delivery Plan provided in Exhibit A-4 of this SOW in phases: 
 (i) On the SOW Effective Date, Acxiom shall begin performing Transition Services; 
 (ii) On or around September 1, 2009, subject to D&B reaching an appropriate agreement with CSC, Acxiom shall assume
responsibility for managing the Services provided by CSC and begin providing the Interim Services described in Section 6.4 of this SOW; 
 (iii) Beginning on each applicable Commencement Date, or other date agreed by the parties, Acxiom shall begin assuming full responsibility for certain of the Services in the Primary Data Center in accordance with the
Transition Plan described in Section 4 of the Agreement; 
  

					
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 (iv) By ***, 2010, Acxiom shall assume full responsibility for all the Services, and
complete the Transition from Berkeley Heights to its Primary Data Center and other applicable service delivery facilities described in the Service Delivery Plan; and 
 (v) During Transition and thereafter, Acxiom shall enhance certain aspects of the Services, and the infrastructure used to deliver the
Services, in accordance with the Transformation Plan described in Section 4 of the Agreement. 
  

	 	1.3.	Construction 

 The foregoing goals
and objectives shall be governed by the provisions of Section 1.3 of the Agreement. 
  

	2.	GENERAL 

  

	 	2.1.	Coordination of Documents 

 (a) This
SOW shall be subject to the terms of the Agreement. The terms of the Agreement are hereby incorporated into this SOW by reference, subject to Section 2.1(b) of this SOW. 
 (b) The provisions of this SOW shall be construed wherever possible to avoid conflict with the Agreement. Section 3.5(e) of the
Agreement shall govern conflicts between the Agreement and this SOW. Any inconsistencies among this SOW, the Schedules, and the Exhibits shall be resolved in favor of the SOW, then the Schedules, then the Exhibits. 
 (c) Schedule J of this SOW is incorporated herein by this reference. 
  

	 	2.2.	Use of Defined Terms 

 (a) Terms
used in this SOW with initial capitalization and not otherwise defined herein shall have the meaning provided in the Agreement. Readers of this SOW should note that a number of definitions in the Agreement are modified in Section 6.1 of this
SOW. 
 (b) As used in this SOW, the following terms will have the meaning set forth below: 
 (i) “Agreement” shall have the meaning provided in Section 1.1(a). 
  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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 (ii) “Commencement Date”, for particular Services, shall mean the
date on which Acxiom assumes responsibility for such Services under this SOW. The Transition Plan provides for Acxiom to assume responsibility for Services in multiple phases, beginning in September, 2009. Accordingly, there will be separate
Commencement Dates applicable to the Services as Acxiom assumes responsibility for them. 
 (iii) “Contract
Year” shall mean the period commencing on the SOW Effective Date and continuing until ***, 20***, and thereafter each consecutive twelve (12) month period thereafter. If the final Contract Year is less than twelve
(12) months, references to amounts for such Contract Year shall be pro-rated as appropriate. 
 (iv) “D&B
Service Locations” shall mean the locations at which the parties agree that the Services are to be delivered to D&B, typically D&B offices. 
 (v) “Excluded Services” shall mean functions which might otherwise be deemed to be in-scope Services but which are
specifically provided in this SOW as being out of Acxiom’s scope, including CSC’s OPAL services provided by a CSC Affiliate in Australia, CSC’s Oracle application support services, and production print services. 
 (vi) “Transition Services” shall mean the portion of Services required to execute the Transition in accordance
with the Transition Plan. 
 (c) References to Schedules and Exhibits in this SOW shall be deemed to be references to the
Schedules and Exhibits attached to this SOW, except where another document (e.g., the Agreement, the S&M Agreement, or the Alliance Agreement) is specifically referenced. 
  

	3.	SERVICES 

  

	 	3.1.	General 

 (a) Acxiom shall provide
to D&B the services described in this SOW, including Schedule A (including its Exhibits) to this SOW (which, collectively, shall be deemed to be “Services” under the Agreement). Transition Services shall begin on the SOW
Effective Date; all other Services shall begin on the applicable Commencement Date provided in the Transition Plan, except to the extent that Schedule A specifically provides that a particular aspect of the Services is to begin on a different date.

 (b) Unless a Retained Responsibility or an Excluded Service, the Services include all functions performed in the twelve
(12) months prior to the SOW Effective Date by: 
 (i) CSC or its Affiliates (including the five (5) CSC personnel
providing Release Management Services); or 
 (ii) the four (4) D&B personnel providing Red Hat and Oracle support.

  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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 (c) Acxiom shall be responsible for managing CSC and providing the Interim Services as
described in and subject to the provisions of Section 6.4 of this SOW. 
 (d) The Services shall be delivered without the
use of ***. 
  

	 	3.2.	Location of Services 

 The Services
will be provided globally, as required to meet D&B’s needs. The list of D&B Service Locations at which the Services are initially to be provided is provided in Exhibit A-8. Such Exhibit may be modified through the Change Control
Procedure, provided, that if D&B requests that Acxiom provide Services (1) in or from a new D&B Service Location or (2) in or from an existing D&B Service Location that are materially different from the Services previously
provided at such D&B Service Location, then: 
 (a) Acxiom shall provide any one-time transition and set-up functions
required to implement such Services as a Project, except to the extent such one-time transition and set-up functions are covered by an IMAC Charge or other applicable unit rate provided in Schedule C to this SOW; and 
 (b) after Acxiom has implemented such Services, D&B shall be charged for such Services in accordance with the charges and unit rates
provided in Schedule C unless, prior to the implementation of such Services, Acxiom demonstrates to D&B that there will be a more than an insubstantial increase in Acxiom’s cost of providing such Services at the new D&B Service Location
(including any taxes whose burden is otherwise imposed on Acxiom) that justifies an equitable adjustment to the charges and/or unit rates, in which case the charges and/or unit rates in Schedule C shall be adjusted accordingly and, as appropriate,
tax burden reallocated by mutual agreement of the parties. 
  

	 	3.3.	Service Levels 

 (a) Schedule B
to this SOW describes the Service Levels and Critical Service Levels (and their accompanying metrics) that apply to Acxiom’s performance of the Services provided under this SOW and, except as otherwise provided in Schedule B, the Service Levels
in Schedule B shall become effective as of the Transition Completion Date. Schedule B to this SOW shall replace and supersede Schedule B to the Agreement for purposes of this SOW. 
  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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 (b) For the purposes of this SOW, Section 10.1(b) of the Agreement is amended to
read as follows: 
 “Except where a different level of performance is specifically agreed, Acxiom shall perform the Services at least at
the same level and with at least the same degree of accuracy, quality, timeliness, responsiveness, and efficiency as was provided during the twelve (12) months prior to the Commencement Date by or for D&B and its Affiliates.”

 (c) For the purposes of this SOW, Section 10.2(c) of the Agreement is amended to read as follows: 
 “With respect to the Service Levels provided in an SOW, *** percent (***%) of Acxiom’s aggregate monthly At Risk Charges under the applicable
SOW (as defined in Section 10.2(d) below) shall be at risk each month for Service Level Credits (the ‘Amount at Risk’). D&B may allocate *** (***) percentage points among Critical Service Levels in the
applicable SOW hereunder, for the purpose of calculating Service Level Credits; provided, however, that D&B may not allocate more than *** (***) percentage points to any single Critical Service Level. For example, if Acxiom fails to meet a
Critical Service Level to which D&B has allocated *** (***) percentage points, the applicable Service Level Credit will equal *** percent (***%) of the Amount at Risk (which equals *** percent (***%) of Acxiom’s monthly Charges under such
SOW), for the month in which the failure occurred.” 
 (d) For the purposes of this SOW, Section 10.2(e) of the
Agreement is deleted and the provisions of Section 6 of Schedule B to this SOW shall apply in its stead. 
  

	 	3.4.	Disaster Recovery 

 Schedule A
(including Exhibit A-6) to this SOW describes the Services to be provided by Acxiom in supporting D&B in ameliorating the effects of a Disaster that causes a total or partial loss of the Services to be provided pursuant to this SOW, within
an agreed level and within target timeliness. 
  

	 	3.5.	Remedies 

 D&B may exercise the
remedies provided in Section 12 of the Project Estimates Process provided in Attachment A-1 (Project Estimates Process) to Schedule A if Acxiom fails to successfully complete any Major Milestone for the work under this SOW within sixty
(60) days following the scheduled completion date for such Major Milestone. 
  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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	4.	TERM AND TERMINATION 

  

	 	4.1.	Term of SOW 

 (a) The term (the
“SOW Term”) of this SOW shall begin on the SOW Effective Date and shall continue until ***, 20*** (such period, the “Initial SOW Term”), unless terminated pursuant to Section 4.2 below or
extended as provided in 
Section 4.1(b). 
 (b) D&B may extend the SOW Term up to *** by providing at least ***
(***) months notice to Acxiom, each for such extension period as elected by D&B; provided that (i) the total of all such extensions, in the aggregate, shall be no longer than ***; and (ii) if in any extension D&B elects to extend
the Term for a period of ***, then D&B shall not have any further extension options (e.g., D&B may extend *** for *** each time; however if D&B extends the first time for *** and then a second time for ***, D&B shall lose its ***
option). D&B may also extend the SOW Term as provided in Section 22.8 of the Agreement. 
 (c) If, pursuant to
Section 5 of the Agreement, the Term of the Agreement would otherwise expire, it shall nonetheless be deemed to continue until the expiration or termination of the SOW Term. 
  

	 	4.2.	Termination 

 (a) Termination of
this SOW is governed by Sections 22.1 through 22.13 of the Agreement. If a breach of this SOW by Acxiom is material in the context of the Agreement as a whole then D&B may exercise the rights provided in Section 22.1 of the Agreement
(Agreement Termination for Cause). 
 (b) For purposes of this SOW, Section 22.4(b) of the Agreement (Termination for
Convenience) is deleted and a new subsection 22.4(b) is inserted, to read: 
 “(b) Termination of SOW for
Convenience. D&B may terminate this SOW for convenience by giving Acxiom at least *** (***) months’ prior written notice designating the termination date. Notwithstanding the foregoing, D&B may not exercise the termination rights
granted under this Section 22.4 effective earlier than ***. Upon receipt of any such termination notice from D&B, Acxiom shall, consistent with the provisions of Schedule A to this SOW (and any applicable Exhibits thereto),
(A) wind-down its work with respect to this SOW as quickly as possible; (B) eliminate any ongoing expenses under this SOW, to the extent Acxiom may do so (and to the extent Acxiom cannot immediately eliminate any such expense, Acxiom shall
do so as soon as it can, during such *** (***) month period); and (C) not make any future long-term 

  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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commitments under such SOW (e.g., leasing of additional Equipment). In the event of a termination for convenience pursuant to this
Section 22.4, D&B shall be liable to pay to Acxiom the Termination Charges specified in Schedule C of SOW No. 9 for termination pursuant to Section 22.4, and although such payment is not a condition precedent to the
termination, D&B acknowledges and agrees that (i) D&B shall remain contractually obligated to pay Acxiom the applicable Termination Charges and (ii) such obligation shall survive any such termination by D&B pursuant to this
Section 22.4(b). Acxiom shall invoice D&B for termination for convenience charges upon the effective date of termination, and such charges shall be due thirty (30) days after the effective date of termination. The parties acknowledge
and agree that the Termination Charges specified in Schedule C of SOW No. 9 are a reasonable forecast of damages to Acxiom for D&B’s termination pursuant to this Section 22.4. If a purported termination for cause by D&B
under Section 22.2 is ultimately determined not to have been properly a termination for cause, then such termination by D&B shall instead be deemed to be a termination for convenience under this Section 22.4.”
 
 (c) For purposes of this SOW, Section 22.5 (b) and (c) of the Agreement (Termination Upon Change of
Control of Acxiom) are deleted and new subsections 22.5(b), (c), (d), and (e) are inserted, to read: 
 “(b) If the
Change of Control of Acxiom is subject to (x) Section 22.5(a)(iii) or (y)(A) Section 22.5(a)(i) or Section 22.5(ii) and (B) the Distinct Entity is a D&B Competitor, at any time beginning on the date of a Change of
Control of Acxiom and ending *** after consummation of the transaction which resulted from such Change of Control of Acxiom, D&B may terminate the Agreement (in whole and not in part) by giving Acxiom at least *** (***) months’ prior
written notice designating the termination date. In such event D&B shall not be liable to pay Acxiom any Termination Charge or other fee. Within ten (10) days of receipt of D&B’s notice of such termination (time being of the
essence), Acxiom shall pay D&B (without offset of any kind) the sum of *** Dollars ($***) to compensate D&B for the anticipated cost of transition to a new supplier or to re-insource the Services, such amount being a liquidated, negotiated
amount. If Acxiom fails to pay such amount as required, in addition to all other rights and remedies, D&B may offset the amount due against Charges otherwise due hereunder. 
 (c) If the Change of Control of Acxiom is subject to (x) Section 22.5(a)(i) or (ii) and (y) the Distinct Entity is not
a D&B Competitor, at any time beginning on the date of a Change of Control of Acxiom and ending *** after consummation of the transaction which resulted from such Change of Control of Acxiom (but subject to the next sentence), D&B may
terminate the Agreement (in whole, and not in part), by giving Acxiom at least *** (***) months’ prior written notice designating 

  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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the termination date. Notwithstanding the foregoing, D&B may not exercise the termination rights granted under this Section 22.5(c) effective
earlier than November 1, 2010, provided that if this sentence (when read with the prior sentence) does not provide D&B a time period of at least ninety (90) days to exercise its rights hereunder, then the time period in which D&B
may exercise such right shall be extended so that it continues for at least ninety (90) days. In the event of a termination by D&B pursuant to this Section 22.5(c), D&B shall be liable to pay to Acxiom the Termination Charges
specified in Schedule C of SOW No. 9 for termination pursuant to Section 22.5(c), and although such payment is not a condition precedent to the termination, D&B acknowledges and agrees that (i) D&B shall remain contractually
obligated to pay Acxiom the applicable Termination Charges and (ii) such obligation shall survive any such termination by D&B pursuant to this Section 22.5(c). The parties acknowledge and agree that the Termination Charges specified in
Schedule C of SOW No. 9 are a reasonable forecast of damages to Acxiom for D&B’s termination pursuant to this Section 22.5(c). Acxiom shall invoice D&B for termination for change of control charges upon the effective date of
termination, and such charges shall be due thirty (30) days after the effective date of termination. 
 (d) If the Change
of Control of Acxiom is subject to Section 22.5(a)(iv), (v) or (vi), at any time beginning on the date of a Change of Control of Acxiom and ending *** after consummation of the transaction which resulted from such Change of Control of
Acxiom (but subject to the next sentence), D&B may terminate the Agreement (in whole, and not in part), by giving Acxiom at least *** (***) months’ prior written notice designating the termination date. Notwithstanding the foregoing,
D&B may not exercise the termination rights granted under this Section 22.5(d) effective earlier than November 1, 2010, provided that if this sentence (when read with the prior sentence) does not provide D&B a time period of at
least ninety (90) days to exercise its rights hereunder, then the time period in which D&B may exercise such right shall be extended so that it continues for at least ninety (90) days. In the event of a termination by D&B pursuant
to this Section 22.5(d), D&B shall be liable to pay to Acxiom the Termination Charges specified in Schedule C of SOW No. 9 for termination pursuant to Section 22.5(d), and although such payment is not a condition precedent to the
termination, D&B acknowledges and agrees that (i) D&B shall remain contractually obligated to pay Acxiom the applicable Termination Charges, and (ii) such obligation shall survive any such termination by D&B pursuant to this
Section22.5(d). The parties acknowledge and agree that the Termination Charges specified in Schedule C of SOW No. 9 are a reasonable forecast of damages to Acxiom for D&B’s termination pursuant to this Section 22.5(d). Acxiom
shall invoice D&B for termination for change of control charges upon the effective date of termination, and such charges shall be due thirty (30) days after the effective date of termination. 
  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
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 (e) At any time within the period when D&B may elect to terminate this SOW pursuant
to Section 22.5(b) (e.g., due to a Change of Control of Acxiom with a D&B Competitor) (without regard to whether D&B has exercised its termination right hereunder), D&B may elect to have Acxiom contribute all of the assets
(including the necessary rights to use Intellectual Property, those Acxiom employees who are dedicated to providing the Services, and contract rights (but not including Acxiom’s enterprise license rights to Systems Software which are not
transferable (but if desired by D&B, Acxiom will acquire for such subsidiary a license to separately use the shared Systems Software (the cost of which will be included in the book value of the Acxiom subsidiary))), including Acxiom’s
obligations under this SOW No. 9) used to provide the Services into a newly-created, wholly owned subsidiary of Acxiom which will continue to provide the Services (and which will be sufficiently capitalized and funded by Acxiom and whose
performance shall be unconditionally guaranteed by Acxiom) and which will engage in no other activities beyond that of providing the Services to D&B without D&B’s consent (which it may withhold at its sole discretion). If D&B makes
such election Acxiom shall perform the foregoing obligation within thirty (30) days. D&B’s election shall be without regard to whether D&B has elected to exercise any of its other options hereunder (all of which shall be
cumulative). At any time thereafter D&B may elect to acquire (or have its nominee acquire) the shares in such subsidiary for an amount equal to Acxiom’s book value of such subsidiary (disregarding any goodwill), following closing of which
transaction Acxiom’s guaranty shall no longer apply. Acxiom shall indemnify and hold D&B harmless against any liability of such subsidiary existing as of the closing date which has not been accounted for in determining the purchase
price.” 
  

	5.	CHARGES 

 Schedule C to this SOW describes the
charges for Services to be provided pursuant to this SOW, other payments between the parties and the respective charging methodology (including payments for travel-related and other incidental expenses, Pass-Through Expenses, and Out-of-Pocket
Expenses). 
  

	6.	ADDITIONAL PROVISIONS 

  

	 	6.1.	Definitions 

 (a) For the purposes
of this SOW, Section 2.1(p) of the Agreement is amended to read: 
 “‘Applications Software’
or ‘Applications’ shall mean those programs and programming (including the supporting documentation, media, on-line help facilities and tutorials) that perform specific user related data 

  

					
	Confidential	 	-10-	 	

 
processing and telecommunications tasks in connection with the Services, including all application development tools. The designation of an item of Software
as Application Software shall not change any allocation of financial responsibility provided with respect to that Software elsewhere.” 
 (b) For the purposes of this SOW, Schedule G-1 of the Agreement is replaced by Schedule G-1 (SOW No. 9) attached hereto. 
 (c) For the purposes of this SOW, the two (2) references in Section 2.1(k) of the Agreement (defining the term
“Affiliate”) to an eighteen (18) month period are changed to be references to a twenty-four (24) month period. 
 (d) For the purposes of this SOW, a new definition is inserted into Section 2.1 of the Agreement in the appropriate alphabetical order, and all following definitions appropriately renumbered, to read “‘Managed
Third Parties’ shall have the meaning provided in Section 9 of Schedule A.” 
 (e) For the
purposes of this SOW, Section 2.1(ggggg) of the Agreement (before the renumbering caused by the prior insert) is amended to read: 
 “‘Systems Software’ shall mean those programs and programming (including the supporting documentation, media, on-line help facilities and tutorials) that perform (i) tasks basic to the functioning of the
Equipment and which are required to operate the Applications Software; or (ii) tasks, other than as performed by Applications Software, otherwise supporting the provision of the Services by Acxiom. Programs and programming supporting the
Services that are not Applications Software shall be deemed to be Systems Software. Systems Software includes mainframe and mid-range operating systems, server operating systems, network operating systems, systems utilities (including measuring,
monitoring and systems management tools), data security software, and database management systems, development tools (other than development tools for Applications Software) and, tele-communications monitors. The designation of an item of Software
as Systems Software shall not change any allocation of financial responsibility provided with respect to that Software elsewhere.” 
  

	 	6.2.	Permitted Users 

 For the purposes
of this SOW the last sentence of Section 3.4 of the Agreement is amended to read as follows: 
 “D&B may permit its customers,
suppliers, and similar third parties to install, maintain, and connect communications networks to third party routers and other communications equipment without additional charges (other than those associated with the related Resource Units, if
any); provided that, requests by D&B to install substantial volumes of third party equipment in Acxiom’s data center that are not covered by Resource Units shall be subject to, and reviewed through, the Change Control Procedure.”

  

					
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	 	6.3.	Transition and Transformation 

 (a)
For the purposes of this SOW, Section 4.3 of the Agreement is deleted and new Sections 4.3, 4.4, and 4.5 are inserted in the Agreement to read: 
 “4.3 Transition and Transformation Plans 
 (a) The Transition and Transformation
shall be conducted in accordance with written plans (the ‘Transition Plan’ and the ‘Transformation Plan’, respectively) which shall each include: 
 (i) a description of the operations being transitioned and transformed, respectively; 
 (ii) a general description of the methods and procedures, personnel and organization Acxiom shall use to perform the Transition and
Transformation; 
 (iii) a schedule of Transition and Transformation activities; 
 (iv) Major Milestones for Transition and Transformation; 
 (v) a detailed description of the respective roles and responsibilities of D&B and Acxiom; and 
 (vi) such other information and planning as are necessary to conduct the Transition and Transformation in accordance with the other terms
in this Agreement. 
 (b) Drafts of the Transition Plan and Transformation Plan for SOW No. 9 are attached to SOW
No. 9 as Exhibits A-2 and A-3. Acxiom shall be responsible for revising and finalizing the Transition Plan and Transformation Plan, provided that: (i) Acxiom shall cooperate and work closely with D&B in finalizing the plans (including
incorporating D&B’s reasonable comments); and (ii) all changes to the plans shall be subject to approval by D&B, which approval shall not be unreasonably withheld, delayed or conditioned. 
 4.4 Conduct of the Transition and Transformation 
 (a) Except (i) with D&B’s prior consent or (ii) if necessary in the event of an emergency such that it would be
impractical for Acxiom to obtain such prior consent (and solely for so long as the emergency continues), Acxiom shall perform the Transition and Transformation in accordance with the Transition Plan, Transformation Plan and the Change Control
Procedure. D&B shall cooperate and provide reasonable assistance with respect to the Transition and Transformation as specified in the Transition Plan and Transformation Plan or as otherwise requested reasonably in advance by Acxiom. 

 

					
	Confidential	 	-12-	 	

 (b) Acxiom’s responsibilities with respect to Transition and Transformation are
provided in this Section 4 and Exhibits A-2 and A-3 of Schedule A to SOW No. 9. 
 (c) Except as specifically
provided in the Transition Plan and approved by D&B, no functionality of D&B IT operations being migrated from Berkeley Heights or from any other D&B or CSC location shall be disabled until such functionality has been established,
tested, and accepted in the new location in accordance with the requirements provided in the Transition Plan. 
 (d) Provided
that it does not interfere with or delay the Transition or Transformation in ways that are more than insubstantial and not contemplated by the Transition Plan or Transformation Plan, D&B may monitor, test, and otherwise participate in the
Transition and Transformation. Acxiom shall promptly notify D&B if such monitoring, testing, or participation has caused (or in Acxiom’s reasonable opinion may cause) a problem or delay in the Transition or Transformation and the parties
will work together to avoid the problem or delay. 
 4.5 Additional Terms 
 (a) D&B may require Acxiom to stop proceeding with all or any part of the Transition or Transformation at any time; provided, however,
that in such event: 
 (i) D&B shall reimburse Acxiom on an Out-of-Pocket Expense basis for any incremental costs
incurred by Acxiom as a result of any delay caused by such D&B requirement to stop proceeding, to the extent such costs can not reasonably be avoided; 
 (ii) Acxiom will be excused for delays in its performance under this Agreement to the extent reasonably and directly caused by D&B’s requirements under this provision and Acxiom’s time period for
performance will be equitably extended based on the then-prevailing circumstances; and 
 (iii) D&B may not require
Acxiom to stop proceeding with the Transition or Transformation for a period in the aggregate of longer than ninety (90) days. If any such suspension delays the Transition Completion Date, the Initial SOW Term shall be extended day for day by
the actual impact of the delays on the Transition Completion Date.” 
 (b) In addition to any other rights and remedies
D&B may have under this Agreement, Acxiom shall be responsible for any incremental expenses incurred by D&B, including charges from CSC, resulting from a failure of Acxiom to complete Major Milestones in accordance with the schedule provided
in Exhibits A-2 and A-3 to 

  

					
	Confidential	 	-13-	 	

 
SOW No. 9 (provided such failure is not cured within sixty (60) days after the scheduled completion date for such Major Milestone as permitted in
Section 3.5 of SOW No. 9), unless such failure is the fault of (i) D&B; (ii) those for whom D&B is responsible performing D&B Retained Responsibilities; (iii) Managed Third Parties; (iv) CSC; or
(v) communications common carriers in providing network transport services. 
 (c) For the purposes of this SOW,
references in the Agreement to Section 4.3 of the Agreement shall be deemed references to Sections 4.3 through 4.5 of this SOW. 
  

	 	6.4.	Interim Services 

 (a) It is the
parties intent that, subject to D&B and, if appropriate, Acxiom reaching an appropriate agreement with CSC, Acxiom will assume responsibility for managing CSC’s performance of the Services performed in the Berkeley Heights data center on or
around September 1, 2009 (“Interim Services”), including: 
 (i) Establishing and running a
project management office to manage CSC; 
 (ii) Providing day-to-day direction to CSC personnel providing support in the
Berkeley Heights data center; 
 (iii) Providing level 2 support for Services that can be provided remotely from Acxiom
facilities; 
 (iv) Managing and executing “SRT” processes to resolve Severity 1 and Severity 2 Incidents; and

 (v) Procuring Equipment covered by a Resource Unit that is required by D&B for installation in the Primary Data Center
on or after the first Commencement Date. 
 (b) Acxiom shall be responsible for any failure to meet or exceed such service
levels to the extent such failure results from Acxiom’s performance or failure to perform a function for which it has assumed responsibility as part of the Interim Services. Acxiom shall have no other responsibility for a failure by CSC to meet
a service level for which CSC is responsible. 
 (c) Promptly following the SOW Effective Date, in coordination with D&B,
Acxiom and D&B shall engage with CSC and work in good faith to negotiate any necessary terms with CSC to enable Acxiom to perform the Interim Services. Acxiom’s compensation for such Interim Services shall be provided by the Charges
described in Schedule C that commence after the applicable Commencement Date. 
  

	 	6.5.	Vendor Personnel 

 (a) For the
purposes of this SOW and Section 6.1(a) of the Agreement, Schedule D of this SOW lists all Key Acxiom Positions, (where so designated) the individuals designated to occupy such positions as of the SOW Effective Date, and the basis upon
which such individuals’ variable incentive compensation will be tied to satisfaction of D&B objectives. 
  

					
	Confidential	 	-14-	 	

 (b) For the purposes of this SOW, Section 6.1(d) of the Agreement is amended by
inserting “, nor shall such individual disclose any D&B Confidential Information to any third party or to any person at Acxiom who does not have a need to know such Confidential Information in order for Acxiom to provide the Services to
D&B” after “any D&B Competitor”. 
 (c) For the purposes of this SOW, Section 6 of the Agreement
is amended by inserting a new Section 6.3, to read as follows: 
 “6.3. Fair Employment Practices. Acxiom
warrants, represents, and covenants to D&B that it will comply with all laws and regulations of the United States and those of the countries in which D&B receives Services (including laws relating to health and safety, labor, personal
information privacy, law enforcement cooperation and environmental protection) to the extent such laws and regulations are applicable to Acxiom’s implementation of this Agreement and performance of its obligations under this Agreement. Without
limiting the generality of the foregoing, Acxiom agrees: 
 (a) Not to knowingly use child labor in providing Services;
provided that the term ‘child’ will refer to an individual younger than the age of completing compulsory education, and in no case will any child younger than 16 years of age be employed in providing Services; 
 (b) To provide employees with a safe and healthy workplace in compliance with all applicable laws and to provide D&B with all
information D&B may request about the facilities from which Services are provided; 
 (c) Only to employ individuals whose
presence is voluntary and not to use prison labor, or to use corporal punishment or other forms of mental or physical coercion as a form of discipline of employees; 
 (d) To comply with all applicable wage and hour laws, including those pertaining to minimum wage, overtime or maximum hours; and to
utilize fair employment practices as provided in Applicable Law; 
 (e) Not to discriminate in hiring or employment practices
on grounds of race, religion, national origin, sexual orientation, political affiliation, social status, age, sex, or disability; 
 (f) To obtain all governmental licenses, approvals, authorizations and permits regulating Acxiom as a services provider as required from time to time and to pay all fees and taxes associated with obtaining and maintaining such licenses,
approvals, permits and authorizations throughout the Term; 
  

					
	Confidential	 	-15-	 	

 (g) To take all necessary steps to obtain any approval or registration of this Agreement
(the ‘Required Registrations’) that may be required, either initially or at any time during the Term, in order to give this Agreement legal effect in the countries from which the Acxiom provides Services. Acxiom shall, at its sole
expense, to take whatever steps may be necessary to secure such Required Registration, immediately and prior to commencing any activities which are subject to such approval or registration; 
 (h) Not to, directly or indirectly, make, offer or agree to make, or offer on behalf of the D&B or its Affiliates, any loan, gift,
donation or other payment, directly or indirectly, whether in cash or in kind, for the benefit of or at the direction of any candidate, committee, political party, political function, government or government subdivision, or any individual elected,
appointed or otherwise designated as an employee or officer thereof, for the purposes of influencing any act or decision of such entity or individual or inducing such entity or individual to do or omit to do anything in order to obtain or retain
business or other benefits in violation of the United States Foreign Corrupt Practices Act; and 
 (i) Not to, directly or
indirectly, take any action that would cause D&B or any of its Affiliates or Acxiom to be in violation of United States anti-boycott laws under the United States Export Administration Act or the United States Internal Revenue Code, or any
regulation thereunder.” 
  

	 	6.6.	Responsibilities for Resources 

 For
the purposes of Section 7 of the Agreement, financial responsibility for resources shall be allocated between the parties as provided in Exhibit A-7 (Financial Responsibilities Matrix) to Schedule A of this SOW. If the Financial
Responsibilities Matrix does not provide for allocation of responsibility for any particular resources, and those resources are necessary for Acxiom to perform the Services (as opposed to resources that are necessary for D&B to fulfill its
Retained Responsibilities), Acxiom shall have the financial responsibility therefor. Where Acxiom is responsible for resources, the lack of sufficient time remaining in the then current SOW Term for Acxiom to recoup its investment shall not be
grounds for Acxiom to decline to make any investment required (unless D&B has previously provided Acxiom with a notice of termination of the Agreement or this SOW (e.g., Change of Control, convenience, or for cause) which notice has not
been rescinded by mutual agreement of the parties (for the avoidance of doubt a notice of breach which is not also a notice of termination shall not be considered such a notice). 
  

					
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	 	6.7.	Intellectual Property Rights And Restrictions 

 (a) For the purposes of this SOW, (i) the reference in the third sentence of Section 8.1 of the Agreement to the “Contract Execution Date” is changed to “SOW Effective Date” and
(ii) the reference to “Agreement” in the last sentence of such Section is changed to “SOW”. 
 (b)
For the purposes of this SOW, Section 8.2(b)(ii) of the Agreement is amended by inserting the phrase “and acting reasonably” at the end of the phrase “after being provided written notice,” in clause D. 
 (c) For the purposes of this SOW, references in Section 8.2(b)(iii) of the Agreement to the Term of or expiration or termination of
the Agreement shall be deemed references to the SOW Term and expiration or termination of this SOW. 
  

	 	6.8.	Reports and Meetings 

 For the
purposes of this SOW, Section 11.2(a) of the Agreement is amended by inserting the phrase “(which shall be the property of D&B)” after the final occurrence of the word “reports” in clause (B). 
  

	 	6.9.	Procedures Manual 

 In accordance
with Section 11.3 of the Agreement, Acxiom shall develop a Procedures Manual. 
  

	 	6.10.	Use of Subcontractors 

 For the
purposes of this SOW and Section 11.5(a)(iii) of the Agreement, the entities listed in Schedule E are approved by D&B as subcontractors for the scope of services described therein. In addition to the grounds for revoking approval of a
subcontractor provided in such Section, D&B may revoke such approval if the subcontractor becomes an Affiliate of a D&B Competitor. 
  

	 	6.11.	  SAS 70 Audits 

 For the
purposes of this SOW, the SAS70 audit to be prepared pursuant to Section 12.2 of the Agreement shall be reasonably satisfactory to D&B’s internal and external financial and IT security auditors. D&B will be provided reasonable
advance input into the scope of Acxiom’s SAS 70 audit and the right (at D&B’s expense) to have such audit cover additional scope beyond that provided to other customers of Acxiom. 
  

	 	6.12. 	Charges 

 (a) For the purposes of
this SOW, the reference in Section 14.1(a) of the Agreement to the “Contract Execution Date” is changed to the “SOW Effective Date”. 
  

					
	Confidential	 	-17-	 	

 (b) For the purposes of this SOW, Section 14.1(b) of the Agreement is amended by
inserting the following after the final sentence: 
 “Notwithstanding any provision in Schedule C to the contrary, Acxiom will not be
permitted to decline to make investments required to provide the Services and/or to maintain Performance Standards on the basis that there is insufficient time left in the then current SOW Term for Acxiom to recoup the required investment, unless
D&B has previously provided Acxiom with a notice of termination of the Agreement or this SOW (e.g., Change of Control, convenience, or for cause) which notice has not been rescinded by mutual agreement of the parties (for the avoidance of
doubt a notice of breach which is not also a notice of termination shall not be considered such a notice).” 
  

	 	6.13.	  Allocation of Taxes 

 For the
purposes of this SOW, Section 14.4(b) of the Agreement is amended by inserting the following after the final sentence: 
 “Acxiom
will be responsible for all taxes imposed by or in any country in which Acxiom performs any portion of the Services if the Services are to be used by D&B in another country (unless the country in which the Services are to be provided from is the
United States or a member of the European Union); provided that if (i) there would have been a tax imposed if the Services had been provided from the United States or the European Union, (ii) D&B would have been responsible for such
tax (either directly or through reimbursement to Acxiom), and (iii) there is a higher tax burden in the country from which the Services are actually provided, then Acxiom shall only be responsible for the amount by which the actual tax burden
is higher and D&B shall be responsible for the tax amount that is equal to the amount of tax that would have been imposed on the Services if the Services were provided from the United States or a member of the European Union. For instance, if
Acxiom chooses to perform in India any portion of the Services for use by D&B in the United States or Europe, Acxiom shall be responsible for all taxes imposed by or in India, less the amount of taxes that would otherwise have been imposed on
the Services if such Services had been performed in the United States or the European Union.” 
  

	 	6.14.	  Invoicing 

 For the purposes
of this SOW, Section 15.1(d) of the Agreement: 
 (a) is amended by changing the reference to “sixty
(60) days” in the second sentence to “ninety (90) days”; and 
 (b) shall not apply to CSC
Pass-Through Expenses, which shall be billed no later than the month following the month in which Acxiom receives the applicable invoice from CSC. 
  

					
	Confidential	 	-18-	 	

	 	6.15. 	Benchmarking 

 For the purposes of
this SOW, Section 14.7 of the Agreement is amended to read as follows: 
 “Beginning twelve (12) months after
the first Commencement Date D&B may benchmark the Charges for all of the Services under SOW No. 9, provided that benchmarking of the Charges may not be undertaken more than one (1) time in any rolling twelve (12) month period.

 (a) A benchmarking under this Section shall be conducted by an independent industry-recognized benchmarking service
provider designated by D&B and approved by Acxiom (‘Benchmarker’). Acxiom agrees that Gartner Group, Nautilus Advisors and Compass Group are acceptable as a Benchmarker. The Benchmarker shall not be an Acxiom Competitor. If
Acxiom rejects any other Benchmarker suggested by D&B, Acxiom shall also provide D&B with the names of three (3) other Benchmarkers that would be acceptable to Acxiom. D&B shall retain and pay the charges for the Benchmarker, but
the Benchmarker may not be retained on a contingency basis. The parties shall cooperate with the Benchmarker, including, as appropriate, making available knowledgeable personnel and pertinent documents and records. 
 (b) The Benchmarker shall perform the benchmarking in accordance with the Benchmarker’s documented procedures that shall be provided
to the parties prior to the start of the benchmarking process. The Benchmarker shall compare the Charges for the Services under SOW No. 9 being benchmarked to the costs being incurred in a representative sample of similar services, not
including in-house IT operations. The Benchmarker shall select the representative sample from entities (i) identified by the Benchmarker and approved by the parties, and (ii) identified by agreement of the parties and approved by the
Benchmarker. The representative sample: (A) shall include at least eight (8) entities; and (B) may include entities that are outsourcing customers of Acxiom, subject to express confidentiality restrictions within Acxiom’s
agreements with such customers. 
 (c) The Benchmarker shall conduct a benchmarking as promptly as is prudent in the
circumstances. In conducting the benchmarking, the Benchmarker shall normalize the data used to perform the benchmarking to accommodate, as appropriate, differences in volume of service, scope of services, service levels, financing or payment
streams, bundling of multiple resource units (e.g., including or excluding systems software from hardware pricing), and other pertinent factors. Acxiom will provide to the Benchmarker reasonably detailed information about the component
elements of Acxiom’s charges and pricing methods under this Agreement (although if Acxiom fails to do so the Benchmarker shall proceed with such assumptions as it determines 

  

					
	Confidential	 	-19-	 	

 
are reasonable under the circumstances), and the Benchmarker shall gather and utilize reasonably detailed information with respect to the representative
samples being used for comparison. At the appropriate stage early in the process; but, in any event, prior to completing its report, the Benchmarker will meet with the parties and describe in reasonable detail the steps that the Benchmarker proposes
to take to normalize the data for comparison. The parties shall have a reasonable opportunity to comment on those steps, and the Benchmarker shall incorporate into its normalization process the reasonable suggestions made by either party; provided
that if those suggestions are in conflict, the conflict will be resolved as provided below. After the Benchmarker issues its preliminary report, each party shall be provided a reasonable opportunity to review, comment on, and request changes in the
Benchmarker’s preliminary report. Following such review and comment, the Benchmarker shall issue a final report of its findings and conclusions, indicating what it believes all the Charges would be at the best quartile (viewed from the
perspective of most beneficial to D&B (e.g., lowest charges shall be the “best” charges)) and at the median. In doing so, the Benchmarker will set all Charges at the best quartile and the median, not only those individual items
of Charges which it believes need to be reduced (e.g., certain items of the Charges may increase while others may decrease). 
 (d) If the suggestions of D&B and Acxiom to the Benchmarker concerning the normalization process are in conflict, the parties will: (i) use the internal dispute resolution process reflected in the Agreement; (ii) if the
internal dispute resolution process is not successful within fifteen (15) days, the parties will submit the Benchmarker’s proposed normalization process, as supplemented by the D&B suggestions (the ‘D&B
Process’) and as supplemented by the Acxiom suggestions (the ‘Acxiom Process’), to a recognized national accounting firm (although not necessarily one of the ‘Big Four’) who is not the principal tax
advisor or the outside auditor for either Acxiom or D&B (the ‘Accounting Firm’), who shall select one or the other of the two processes as the process more likely to produce valid comparisons. The decision of the
Accounting Firm shall be final and binding on the parties, and the Benchmarker shall be required to follow its normalization process, as supplemented by the suggestions of the party selected by the Accounting Firm. The Accounting Firm shall be
instructed that its decision should be rendered in thirty (30) days or less. At the request of either party, soon after retaining the Accounting Firm, the parties (and, if either desires, the Benchmarker) shall meet with the Accounting Firm to
discuss its concerns with the approach proposed by the other party and the reasons why its proposal differs. The party whose process is not selected as the more likely to produce valid comparisons shall pay the fees of the Accounting Firm.

 (e) If in the final report of the Benchmarker, the Charges to D&B for the benchmarked Services under SOW No. 9 are
greater than the highest charge within the best quartile of the representative sample the parties shall meet and work in good faith to adjust the Charges in an attempt to achieve such best quartile. 
  

					
	Confidential	 	-20-	 	

 (f) If in the final report of the Benchmarker, the Charges to D&B for the benchmarked
Services under SOW No. 9 are greater than the median charge within the representative sample, the Charges shall be reduced to those determined by the Benchmarker as representative of the medium. Such reductions shall be effective forty-five
(45) days after the issuance of the final report by the Benchmarker (or, if the Benchmarker determines that Acxiom did not cooperate, forty-five (45) days after the date that the Benchmarker estimates it would have issued its report but
for such lack of cooperation). This subsection 14.7(e) is not a substitution for subsection 14.7(d); if the Benchmarker’s report is that the Charges under the Agreement are greater than the median and the best quartile then both subsections
shall apply (i.e., the Charges shall be reduced to at least the median level, and the parties shall work in good faith to further reduce them to the best quartile). 
 (g) If in the final report of the Benchmarker, the Charges to D&B for the benchmarked Services under SOW No. 9 are lower than the
median charge within the representative sample (viewed from the perspective of most beneficial to D&B), then no adjustment shall be made. *** 
 (h) Unless it is alleged and held that there has been fraud or collusion, material arithmetic error, or material failure of the Benchmarker to follow the methodology provided for above, the determination of the
Benchmarker shall be final and binding on the parties.” 
  

	 	6.16.	  New Services 

 For the
purposes of this SOW, clause (1) in the introductory paragraph of Section 14.6 of the Agreement is amended to read “designated as Excluded Services or Retained Responsibilities”. 
  

	 	6.17.	  Extraordinary Events 

 For
the purposes of this SOW, a new Section 14.8 is inserted into the Agreement to read as follows: 
 “14.8
Extraordinary Events 
 (a) ‘Extraordinary Event’ shall mean a circumstance (or set of related
circumstances) in which D&B’s actual usage of Services within a Service Tower varies or is expected to vary from the projected Resource 

  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
	Confidential	 	-21-	 	

 
Baseline for such Service Tower for at least *** (***) consecutive months by more than plus or minus *** percent (***%) other than as a result of
D&B’s use of another service provider for a similar service or performing the affected portion of the Services itself. 
 (b) If D&B notifies Acxiom of the occurrence of an Extraordinary Event, Acxiom’s Charges and resources (including the Annual Services Charge and ARC/RRC Rates as appropriate) shall be adjusted in accordance with this
Section 14.8. Acxiom’s adjustment in resources shall be in accordance with a plan prepared by Acxiom and approved by D&B or, in the absence of such plan, as reasonably requested by D&B and approved by Acxiom. For the avoidance of
doubt, Acxiom shall not have the right to declare an Extraordinary Event. 
 (c) As used in this Agreement:
‘Targeted Resource Reductions’ shall mean those resources no longer required by Acxiom to provide the Services. ‘Targeted Cost Reductions’ shall mean the costs (including appropriate
indirect and overhead costs) and related profit that can be eliminated or reduced as and when the Targeted Resource Reductions are eliminated. ‘Targeted Resource Additions’ shall mean those new or modified resources
newly required by Acxiom to provide the Services. ‘Targeted Cost Increases’ shall mean the costs (including appropriate indirect and overhead costs) and a reasonable profit that would be incurred as and when the
Targeted Resource Additions are placed in service. 
 (d) If D&B declares an Extraordinary Event, Acxiom shall proceed to
eliminate the Targeted Resource Reductions as quickly as feasible but in no event longer than *** (***) months, and Acxiom shall proceed to deploy the Targeted Resource Additions as quickly as feasible given D&B’s requirements. As the
Targeted Resource Reductions are eliminated, the Annual Services Charge shall be reduced by the full amount of the Targeted Cost Reductions applicable to Targeted Resource Reductions, and any affected Resource Baselines and ARC/RRC Rates shall be
equitably adjusted, as appropriate. As the Targeted Resource Additions are placed into service, the Annual Services Charge shall be increased by the full amount of the Targeted Cost Increases applicable to such Targeted Resource Additions and, any
affected Resource Baselines and ARC/RRC Rates shall be equitably adjusted. 
 (e) The parties initially shall attempt to agree
upon (i) the occurrence of an Extraordinary Event; (ii) Targeted Resource Reductions, Targeted Cost Reductions, Targeted Resource Additions, and Targeted Cost Increases; and (iii) the appropriate adjustment to Charges and the 

  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
	Confidential	 	-22-	 	

 
timing thereof. If within sixty (60) days following D&B’s notice of the occurrence of an Extraordinary Event, the Parties have not agreed upon
the foregoing, then the parties shall attempt to resolve the issue using the dispute resolution process set forth in this Agreement.” 
  

	 	6.18. 	Invoicing 

 In accordance with the
provisions of Section 15.1(a) of the Agreement, Charges under this SOW shall be billed separately from those of any other SOW under the Agreement. 
  

	 	6.19. 	Indemnities 

 For the purposes of
this SOW, Section 19.2(e) of the Agreement shall not apply to any claims pursuant to the Transfer Regulations (as such term is defined in Schedule J) or similar national legislation for persons employed by D&B or CSC or their Affiliates on
the SOW Effective Date or on the applicable Commencement Date. 
  

	 	6.20. 	Liability 

 (a) For purposes of this
SOW, Section 20.2(b) of the Agreement is amended to read: 
 “(b) Subject to Section 20.2(c), each party’s total liability
to the other, whether in contract, in tort (including breach of warranty, negligence and strict liability in tort), or otherwise arising out of, resulting from, or in any way connected with, the performance or breach of SOW No. 9 to this
Agreement or a breach of this Agreement in connection with Acxiom’s performance under SOW No. 9 to this Agreement shall be limited to an amount equal to ***. Service Level Credits do not count against and do not reduce the amounts
available under the foregoing limitations.” 
 (b) With regard to all other SOWs under the Agreement, for purposes of
Section 20.2(b) and Section 20.2(c) of the Agreement the Charges paid or payable to Acxiom pursuant to this SOW No. 9 ***. 
  

	 	6.21. 	Termination for Convenience 

 For
the purposes of this SOW, the required period for notice of termination of convenience of this SOW provided in Section 22.4(b) of the Agreement is *** (***) months. 
  

	 	6.22. 	Compliance With Laws 

 (a) For the
purposes of this SOW, Section 23.1(a) of the Agreement is amended by inserting the following after the final sentence: 
 “To the
extent D&B policies are not applicable, Acxiom shall follow its own policies (which shall be provided to D&B) or perform to industry standards, whichever are more rigorous.” 
  

	***	Omitted pursuant to a request for confidential treatment and filed separately with the Securities and Exchange Commission. 

  

					
		 	-23-	 	

 (b) For the purposes of this SOW, Section 23.2(a) and Section 23.2(b) of the
Agreement are each amended by inserting “data security regulations of the payment card industry,” prior to “Sarbanes” in the second sentence of both sections. 
 (c) For the purposes of this SOW, Section 23.8(b) of the Agreement is amended (i) by changing “Contract Execution
Date” to “SOW Effective Date” and (ii) in the last clause inserting the words “(where the cost of compliance is allocated by this Agreement to D&B)” after “provided, however”. 
  

	7.	OVERSEAS IT INITIATIVE 

 If
requested by D&B, the parties will cause the appropriate non-United States domiciled Affiliates to enter into an agreement on substantially the same terms as those provided under the Agreement and this SOW for the provision of Services to
D&B’s Affiliates operations in such country or countries in outside the United States designated by D&B. In such event the portion of the Services which become subject to that agreement shall be removed from the scope of this SOW and
the charges shall be adjusted as provided in Section 12 of Schedule C. 
  

	8.	MISCELLANEOUS 

  

	 	8.1.	Entire Agreement; Amendment 

 Subject to Sections 2.1(a), 2.1(b), and 9 of this SOW, this SOW (including its Schedules and Attachments), constitutes the full and entire understanding and agreement between D&B and Acxiom with regard to the subject matter hereof
and supersedes all prior or contemporaneous proposals, understandings, representations, conditions, and agreements, and all other communications, oral or written, between D&B and Acxiom relating to such subject matter. Neither the course of
dealings between the parties nor trade practices shall act to modify, vary, supplant, explain, or amend this SOW. No change, waiver, or discharge hereof shall be valid, and no other terms or conditions shall be incorporated herein or be binding upon
either party, unless expressly agreed to in writing by the duly authorized representatives of the parties. 
  

					
	Confidential	 	-24-	 	

	 	8.2.	Notices Provisions 

 All notices
under this SOW shall be delivered in the manner specified in Section 24.4 of the Agreement, with a copy to: 
  

			
	If to Acxiom:	  	If to D&B:
	Acxiom Corporation	  	Dun & Bradstreet, Inc.
	601 East Third Street	  	103 JFK Parkway
	Little Rock, AR 72201	  	Short Hills, NJ 07078
	Attn: Senior Vice President,	  	Attn: Leader, Technology Operations
	Manufacturing & Distribution	  	
		  	with copies to:
	with copies to:	  	
		  	Dun & Bradstreet, Inc.
	Acxiom Corporation	  	103 JFK Parkway
	1501 Opus Place	  	Short Hills, NJ 07078
	Downers Grove, IL 60515	  	Attn: Vendor Management Office
	Attn: D&B Delivery Executive	  	
		  	Dun & Bradstreet, Inc.
	Acxiom Corporation	  	103 JFK Parkway
	601 East Third Street	  	Short Hills, NJ 07078
	Little Rock, AR 72201	  	Attn: General Counsel
	Attn: General Counsel	  	

 In the case of notices of renewal, default, or termination with respect to this
SOW, copies shall also be provided to as provided in Section 24.4 of the Agreement. 
  

	9.	TERMS OF THIS SOW THAT TAKE PRECEDENCE OVER THE TERMS OF THE AGREEMENT 

 In accordance with Section 3.5(e)(i) of the Agreement, to the extent any provision of this SOW (or any Schedule or Exhibit to this SOW) specifically modifies and conflicts with any provision of the Agreement,
then the provision of this SOW (or any Schedule or Exhibit to this SOW) is expressly ratified by the parties in this Section 9 and shall prevail over the conflicting term in the Agreement. 
 [Remainder of this page intentionally left blank.] 
  

					
	Confidential	 	-25-	 	

 IN WITNESS WHEREOF, the parties have each caused this SOW No. 9 to be signed and delivered by
its duly authorized representative, effective as of the SOW Effective Date. 
  

									
	ACXIOM CORPORATION	 		 	DUN & BRADSTREET, INC.
					
	By:	 	/s/ John A. Meyer	 		 	By:	 	/s/ Steven W. Alesio
		 	John A. Meyer	 		 		 	Steven W. Alesio
		 	Chief Executive Officer and President	 		 		 	Chairman and Chief Executive Officer
		 	May 6, 2009	 		 		 	May 6, 2009
			
		 		 	Approved, specifically waiving the provisions of
Section 3.5(e)(i) of the Agreement.
			
		 		 	D&B Vendor Management Office
					
		 		 		 	By:	 	/s/ John Iacono

  

					
	Confidential	 	-26-Cost Plus, Inc.'s 2004 Stock Plan, as amended and restated

 Exhibit 4.1 
 COST PLUS, INC. 
 2004 STOCK PLAN 
 (Amended June 22, 2006) 
 (Amended June 18, 2009) 
 1. Purposes of the Plan. The purposes of this Stock Plan are: 
  

	 	•	 	 to attract and retain the best available personnel for positions of substantial responsibility, 

  

	 	•	 	 to provide additional incentive to Service Providers, and 

  

	 	•	 	 to promote the success of the Company’s business. 

 Awards granted under the Plan may be Incentive Stock Options, Nonstatutory Stock Options, Restricted Stock, Stock Appreciation Rights, Performance Shares, Performance Units or Deferred Stock Units, as determined by
the Administrator at the time of grant. 
 2. Definitions. As used herein, the following definitions shall apply: 
 (a) “Administrator” means the Board or any of its Committees as shall be administering the Plan, in accordance with Section 4 of
the Plan. 
 (b) “Annual Revenue” means the Company’s or a business unit’s net sales for the Fiscal Year,
determined in accordance with generally accepted accounting principles; provided, however, that prior to the Fiscal Year, the Administrator shall determine whether any significant item(s) shall be excluded or included from the calculation of Annual
Revenue with respect to one or more Participants. 
 (c) “Applicable Laws” means the legal requirements relating to the
administration of equity compensation plans under state corporate and securities laws and the Code. 
 (d) “Award” means,
individually or collectively, a grant under the Plan of Options, Restricted Stock, Stock Appreciation Rights, Performance Shares, Performance Units or Deferred Stock Units. 
 (e) “Award Agreement” means the written agreement setting forth the terms and provisions applicable to each Award granted under the
Plan. The Award Agreement is subject to the terms and conditions of the Plan. 
 (f) “Awarded Stock” means the Common Stock
subject to an Award. 
 (g) “Board” means the Board of Directors of the Company. 
 (h) “Cash Position” means the Company’s level of cash and cash equivalents. 

 (i) “Change of Control” means the occurrence of any of the following events: 

(i) The acquisition by any “person” (as such term is used in Sections 13(d) and 14(d) of the Exchange Act) (other than the
Company or a person that directly or indirectly controls, is controlled by, or is under common control with, the Company) of the “beneficial ownership” (as defined in Rule 13d-3 under the Exchange Act), directly or indirectly, of
securities of the Company representing fifty percent (50%) or more of the total voting power represented by the Company’s then outstanding voting securities; 
 (ii) A change in the composition of the Board occurring within a two-year period, as a result of which fewer than a majority of the directors are Incumbent Directors. “Incumbent Directors” shall mean
Directors who either (A) are Directors as of the date hereof, or (B) are elected, or nominated for election, to the Board with the affirmative votes of at least a majority of the Incumbent Directors at the time of such election or
nomination (but shall not include an individual not otherwise an Incumbent Director whose election or nomination is in connection with an actual or threatened proxy contest relating to the election of directors to the Company); 
 (iii) A merger or consolidation of the Company with any other corporation, other than a merger or consolidation which would result in the voting
securities of the Company outstanding immediately prior thereto continuing to represent (either by remaining outstanding or by being converted into voting securities of the surviving entity) at least fifty percent (50%) of the total voting
power represented by the voting securities of the Company or such surviving entity outstanding immediately after such merger or consolidation; 
 (iv) The approval by the shareholders of the Company of a plan of complete liquidation of the Company; 
 (v) The sale of all or
substantially all of the assets of the Company determined on a consolidated basis; or 
 (vi) The complete liquidation or dissolution of the
Company. 
 (j) “Code” means the Internal Revenue Code of 1986, as amended. 
 (k) “Committee” means a Committee appointed by the Board in accordance with Section 4 of the Plan. 
 (l) “Common Stock” means the Common Stock of the Company. 
 (m) “Company” means Cost Plus, Inc., a California corporation. 
 (n)
“Consultant” means any person, including an advisor, engaged by the Company or a Parent or Subsidiary to render services and who is compensated for such services. The term Consultant shall not include Directors who are compensated
by the Company only for their service as Directors. 
 (o) “Deferred Stock Unit” means a deferred stock unit Award granted
to a Participant pursuant to Section 13. 
 (p) “Director” means a member of the Board. 
  

 -2- 

 (q) “Disability” means total and permanent disability as defined in
Section 22(e)(3) of the Code. 
 (r) “Earnings Per Share” means as to any Fiscal Year, the Company’s or a
business unit’s Net Income, divided by a weighted average number of common shares outstanding and dilutive common equivalent shares deemed outstanding, determined in accordance with generally accepted accounting principles. 
 (s) “Employee” means any person, including Officers and Directors, employed by the Company or any Parent or
Subsidiary of the Company. A Service Provider shall not cease to be an Employee in the case of (i) any leave of absence approved by the Company or (ii) transfers between locations of the Company or between the Company, its Parent, any
Subsidiary, or any successor. For purposes of Incentive Stock Options, no such leave may exceed ninety days, unless reemployment upon expiration of such leave is guaranteed by statute or contract. If reemployment upon expiration of a leave of
absence approved by the Company is not so guaranteed, then three (3) months following the 91st day of such leave any Incentive Stock Option held by the Participant shall cease to be treated as an Incentive Stock Option and shall be treated for tax purposes as a Nonstatutory Stock Option. Neither service as a
Director nor payment of a director’s fee by the Company shall be sufficient to constitute “employment” by the Company. 
 (t)
“Exchange Act” means the Securities Exchange Act of 1934, as amended. 
 (u) “Fair Market Value” means, as
of any date, the value of Common Stock determined as follows: 
 (i) If the Common Stock is listed on any established stock exchange or a
national market system, including without limitation the Nasdaq National Market of the National Association of Securities Dealers, Inc. Automated Quotation (“NASDAQ”) System, the Fair Market Value of a Share of Common Stock shall be
the closing sales price for such stock (or the closing bid, if no sales were reported) as quoted on such system or exchange (or the exchange with the greatest volume of trading in Common Stock) on the day of determination, as reported in
The Wall Street Journal or such other source as the Administrator deems reliable; 
 (ii) If the Common Stock is quoted on the NASDAQ
System (but not on the Nasdaq National Market thereof) or is regularly quoted by a recognized securities dealer but selling prices are not reported, the Fair Market Value of a Share of Common Stock shall be the mean between the high bid and low
asked prices for the Common Stock on the last market trading day prior to the day of determination, as reported in The Wall Street Journal or such other source as the Administrator deems reliable; 
 (iii) In the absence of an established market for the Common Stock, the Fair Market Value shall be determined in good faith by the Administrator.

 (v) “Fiscal Year” means a fiscal year of the Company. 
 (w) “Incentive Stock Option” means an Option intended to qualify as an incentive stock option within the meaning of Section 422 of
the Code and the regulations promulgated thereunder. 
 (x) “Net Income” means as to any Fiscal Year, the income after taxes
of the Company for the Fiscal Year determined in accordance with generally accepted accounting principles, provided that prior to the Fiscal Year, the Administrator shall determine whether any significant item(s) shall be included or excluded from
the calculation of Net Income with respect to one or more Participants. 
  

 -3- 

 (y) “Nonstatutory Stock Option” means an Option not intended to qualify as an Incentive
Stock Option. 
 (z) “Notice of Grant” means a written notice evidencing certain terms and conditions of an individual
Award. The Notice of Grant is part of the Option Agreement. 
 (aa) “Officer” means a person who is an officer of the
Company within the meaning of Section 16 of the Exchange Act and the rules and regulations promulgated thereunder. 
 (bb)
“Operating Cash Flow” means the Company’s or a business unit’s sum of Net Income plus depreciation and amortization less capital expenditures plus changes in working capital comprised of accounts receivable, inventories,
other current assets, trade accounts payable, accrued expenses, product warranty, advance payments from customers and long-term accrued expenses, determined in accordance with generally acceptable accounting principles. 
 (cc) “Operating Income” means the Company’s or a business unit’s income from operations but excluding any unusual items,
determined in accordance with generally accepted accounting principles. 
 (dd) “Option” means a stock option granted
pursuant to the Plan. 
 (ee) “Option Agreement” means a written agreement between the Company and a Participant evidencing
the terms and conditions of an individual Option grant. The Option Agreement is subject to the terms and conditions of the Plan. 
 (ff)
“Parent” means a “parent corporation”, whether now or hereafter existing, as defined in Section 424(e) of the Code. 
 (gg) “Participant” means the holder of an outstanding Award granted under the Plan. 
 (hh)
“Performance Goals” means the goal(s) (or combined goal(s)) determined by the Administrator (in its discretion) to be applicable to a Participant with respect to an Award. As determined by the Administrator, the Performance Goals
applicable to an Award may provide for a targeted level or levels of achievement using one or more of the following measures: (a) Annual Revenue, (b) Cash Position, (c) Earnings Per Share, (d) Net Income, (e) Operating Cash
Flow, (f) Operating Income, (g) Return on Assets, (h) Return on Equity, (i) Return on Sales, and (j) Total Shareholder Return. The Performance Goals may differ from Participant to Participant and from Award to Award.

 (ii) “Performance Share” means a performance share Award granted to a Participant pursuant to Section 11.

 (jj) “Performance Unit” means a performance unit Award granted to a Participant pursuant to Section 12. 

(kk) “Per Share Strike Price” means, with respect to each Option or SAR, the per share exercise price. 
 (ll) “Plan” means this 2004 Stock Plan. 
 (mm) “Restricted Stock” means Shares granted pursuant to Section 10 of the Plan. 
  

 -4- 

 (nn) “Retirement” means a Participant’s voluntary retirement at or after age 65
(or, with the consent of the Plan Administrator, in its sole discretion, age 55). 
 (oo) “Return on Assets” means the
percentage equal to the Company’s or a business unit’s Operating Income before incentive compensation, divided by average net Company or business unit, as applicable, assets, determined in accordance with generally accepted accounting
principles. 
 (pp) “Return on Equity” means the percentage equal to the Company’s Net Income divided by average
shareholder’s equity, determined in accordance with generally accepted accounting principles. 
 (qq) “Return on Sales”
means the percentage equal to the Company’s or a business unit’s Operating Income before incentive compensation, divided by the Company’s or the business unit’s, as applicable, revenue, determined in accordance with generally
accepted accounting principles. 
 (rr) “Rule 16b-3” means Rule 16b-3 of the Exchange Act or any successor to Rule 16b-3, as
in effect when discretion is being exercised with respect to the Plan. 
 (ss) “Section 16(b)” means
Section 16(b) of the Securities Exchange Act of 1934, as amended. 
 (tt) “Service Provider” means an Employee or
Consultant. 
 (uu) “Share” means a share of the Common Stock, as adjusted in accordance with Section 16 of the Plan.

 (vv) “Stock Appreciation Right” or “SAR” means an Award granted pursuant to Section 9 hereof.

 (ww) “Subsidiary” means a “subsidiary corporation”, whether now or hereafter existing, as defined in
Section 424(f) of the Code. 
 (xx) “Total Shareholder Return” means the total return (change in share price plus
reinvestment of any dividends) of a Share. 
 3. Stock Subject to the Plan. Subject to the provisions of Section 16 of the Plan,
the maximum aggregate number of Shares which may be issued under the Plan is 3,400,000 Shares plus any Shares remaining available for issuance pursuant to the Company’s 1995 Stock Plan as of the date upon which this Plan was initially approved
by shareholders in 2004, up to a maximum of 100,000 Shares, plus any shares subject to any outstanding options under the Company’s 1995 Stock Option Plan that subsequently expire unexercised, up to a maximum of an additional 800,000 Shares;
provided, however, that in no event shall more than 30% of the Stock remaining issuable under the Plan as of the date of obtaining shareholder approval for an additional 1,500,000 shares to be added to the Plan in 2009 and 30% of the Shares
subsequently added to the Plan by virtue of outstanding 1995 Stock Option Plan options expiring unexercised be issued pursuant to Awards with an exercise price or purchase price that is less than 100% of Fair Market Value on the date of grant. The
Shares may be authorized, but unissued, or reacquired Common Stock. 
 If an Award expires or becomes unexercisable without having been
exercised in full, or, with respect to Restricted Stock, Performance Shares, Performance Units or Deferred Stock Units, is forfeited to or repurchased by the Company, the unpurchased Shares (or for Awards other than Options and SARs, the 

  

 -5- 

 
forfeited or repurchased shares) which were subject thereto shall become available for future grant or sale under the Plan (unless the Plan has terminated).
With respect to SARs, only shares actually issued pursuant to an SAR shall cease to be available under the Plan; all remaining shares under SARs shall remain available for future grant or sale under the Plan (unless the Plan has terminated).
However, Shares that have actually been issued under the Plan under any Award shall not be returned to the Plan and shall not become available for future distribution under the Plan; provided, however, that if Shares of Restricted Stock, Performance
Shares, Performance Units or Deferred Stock Units are repurchased by the Company at their original purchase price or are forfeited to the Company, such Shares shall become available for future grant under the Plan. To the extent an Award under the
Plan is paid out in cash rather than stock, such cash payment shall not result in reducing the number of Shares available for issuance under the Plan. 
 4. Administration of the Plan. 
 (a) Procedure. 
 (i) Multiple Administrative Bodies. The Plan may be administered by different Committees with respect to different groups of Service Providers.

 (ii) Section 162(m). To the extent that the Administrator determines it to be desirable to qualify Options granted hereunder
as “performance-based compensation” within the meaning of Section 162(m) of the Code, the Plan shall be administered by a Committee of two or more “outside directors” within the meaning of Section 162(m) of
the Code. 
 (iii) Rule 16b-3. To the extent desirable to qualify transactions hereunder as exempt under Rule 16b-3, the transactions
contemplated hereunder shall be structured to satisfy the requirements for exemption under Rule 16b-3. 
 (iv) Other Administration.
Other than as provided above, the Plan shall be administered by (A) the Board or (B) a Committee, which committee shall be constituted to satisfy Applicable Laws. 
 (b) Powers of the Administrator. Subject to the provisions of the Plan, and in the case of a Committee, subject to the specific duties delegated
by the Board to such Committee, the Administrator shall have the authority, in its discretion: 
 (i) to determine the Fair Market Value of
the Common Stock, in accordance with Section 2(u) of the Plan; 
 (ii) to select the Service Providers to whom Awards may be
granted hereunder; 
 (iii) to determine whether and to what extent Awards or any combination thereof, are granted hereunder; 
 (iv) to determine the number of shares of Common Stock to be covered by each Award granted hereunder; 
 (v) to approve forms of agreement for use under the Plan; 
 (vi) to determine the terms and conditions, not inconsistent with the terms of the Plan, of any award granted hereunder. Such terms and conditions include, but are not limited to, the exercise 

  

 -6- 

 
price, the time or times when Options or SARs may be exercised or other Awards vest (which may be based on performance criteria), any vesting acceleration or
waiver of forfeiture restrictions, and any restriction or limitation regarding any Award or the shares of Common Stock relating thereto, based in each case on such factors as the Administrator, in its sole discretion, shall determine; 
 (vii) to construe and interpret the terms of the Plan and Awards; 
 (viii) to prescribe, amend and rescind rules and regulations relating to the Plan, including rules and regulations relating to sub-plans established for the purpose of qualifying for preferred tax treatment under
foreign tax laws; 
 (ix) to modify or amend each Award (subject to Section 18(c) of the Plan), including the discretionary
authority to extend the post-termination exercisability period of Options and SARs longer than is otherwise provided for in the Plan; 
 (x)
to authorize any person to execute on behalf of the Company any instrument required to effect the grant of an Option or Stock Appreciation previously granted by the Administrator; 
 (xi) to allow Participants to satisfy withholding tax obligations by electing to have the Company withhold from the Shares or cash to be issued upon
exercise or vesting of an Award (or distribution of a Deferred Stock Unit) that number of Shares or cash having a Fair Market Value equal to the minimum amount required to be withheld. The Fair Market Value of any Shares to be withheld shall be
determined on the date that the amount of tax to be withheld is to be determined. All elections by a Participant to have Shares or cash withheld for this purpose shall be made in such form and under such conditions as the Administrator may deem
necessary or advisable; 
 (xii) to determine the terms and restrictions applicable to Awards; and 
 (xiii) to make all other determinations deemed necessary or advisable for administering the Plan. 
 (c) Effect of Administrator’s Decision. The Administrator’s decisions, determinations and interpretations shall be final and binding on
all Participants and any other holders of Awards. 
 5. Eligibility. Restricted Stock, Performance Shares, Performance Units, Stock
Appreciation Rights, Deferred Stock Units and Nonstatutory Stock Options may be granted to Service Providers. Incentive Stock Options may be granted only to Employees. 
 6. Limitations. 
 (a) Each Option shall be designated in the Notice of Grant as either an Incentive
Stock Option or a Nonstatutory Stock Option. However, notwithstanding such designations, to the extent that the aggregate Fair Market Value: 
 (i) of Shares subject to a Participant’s Incentive Stock Options granted by the Company, any Parent or Subsidiary, which 
 (ii) become exercisable for the first time during any calendar year (under all plans of the Company or any Parent or Subsidiary)
  

 -7- 

 exceeds $100,000, such excess Options shall be treated as Nonstatutory Stock Options. For purposes of this
Section 6(a), Incentive Stock Options shall be taken into account in the order in which they were granted, and the Fair Market Value of the Shares shall be determined as of the time of grant. 
 (b) Neither the Plan nor any Award shall confer upon a Participant any right with respect to continuing the Participant’s employment with the
Company or its Subsidiaries, nor shall they interfere in any way with the Participant’s right or the Company’s or Subsidiary’s right, as the case may be, to terminate such employment at any time, with or without cause or notice.

 (c) The following limitations shall apply to grants of Options and Stock Appreciation Rights to Employees: 
 (i) No Employee shall be granted, in any fiscal year of the Company, Options and Stock Appreciation Rights to purchase more than 300,000 Shares.

 (ii) The foregoing limitations shall be adjusted proportionately in connection with any change in the Company’s capitalization as
described in Section 16. 
 7. Term of Plan. The Plan shall continue in effect for a term of ten (10) years following the
date upon which the Board approved the Plan in 2004. 
 8. Stock Options. 
 (a) Term . The term of each Option shall be stated in the Notice of Grant; provided, however, that the term shall be ten (10) years from the
date of grant or such shorter term as may be provided in the Notice of Grant. Moreover, in the case of an Incentive Stock Option granted to a Participant who, at the time the Incentive Stock Option is granted, owns stock representing more than ten
percent (10%) of the voting power of all classes of stock of the Company or any Parent or Subsidiary, the term of the Incentive Stock Option shall be five (5) years from the date of grant or such shorter term as may be provided in the
Notice of Grant. 
 (b) Option Exercise Price and Consideration. 
 (i) Exercise Price. The per share exercise price for the Shares to be issued pursuant to exercise of an Option shall be determined by the
Administrator, subject to the following: 
 (1) In the case of an Incentive Stock Option 
 a) granted to an Employee who, at the time the Incentive Stock Option is granted, owns stock representing more than ten percent (10%) of the voting
power of all classes of stock of the Company or any Parent or Subsidiary, the per Share exercise price shall be no less than 110% of the Fair Market Value per Share on the date of grant. 
 b) granted to any Employee other than an Employee described in paragraph a) immediately above, the per Share exercise price shall be no less than
100% of the Fair Market Value per Share on the date of grant. 
  

 -8- 

 (2) In the case of a Nonstatutory Stock Option, the per Share exercise price shall be no less than 25%
of the Fair Market Value per share on the date of grant. In the case of a Nonstatutory Stock Option intended to qualify as “performance-based compensation” within the meaning of Section 162(m) of the Code, the per Share exercise
price shall be no less than 100% of the Fair Market Value per Share on the date of grant. 
 (3) Notwithstanding the foregoing, Options may
be granted with a per Share exercise price of less than 100% of the Fair Market Value per Share on the date of grant pursuant to a merger or other corporate transaction. 
 (4) The exercise price for an Option may not be reduced without the consent of the Company’s shareholders. This shall include, without limitation, a repricing of the Option as well as an Option exchange program
whereby the Participant agrees to cancel an existing Option in exchange for an Option, SAR or other Award. 
 (c) Waiting Period and
Exercise Dates. At the time an Option is granted, the Administrator shall fix the period within which the Option may be exercised and shall determine any conditions which must be satisfied before the Option may be exercised. In so doing, the
Administrator may specify that an Option may not be exercised until the completion of a service period. 
 (d) Form of Consideration.
The Administrator shall determine the acceptable form of consideration for exercising an Option, including the method of payment. In the case of an Incentive Stock Option, the Administrator shall determine the acceptable form of consideration at the
time of grant. Subject to Applicable Laws, such consideration may consist entirely of: 
 (i) cash; 
 (ii) check; 
 (iii) other Shares which
(A) in the case of Shares acquired upon exercise of an option, have been owned by the Participant for more than six months on the date of surrender, and (B) have a Fair Market Value on the date of surrender equal to the aggregate exercise
price of the Shares as to which said Option shall be exercised; 
 (iv) delivery of a properly executed exercise notice together with such
other documentation as the Administrator and the broker, if applicable, shall require to effect an exercise of the Option and delivery to the Company of the sale or loan proceeds required to pay the exercise price; 
 (v) any combination of the foregoing methods of payment; or 
 (vi) such other consideration and method of payment for the issuance of Shares to the extent permitted by Applicable Laws. 
 (e) Exercise of Option. 
 (i) Procedure for Exercise; Rights as a Shareholder. Any Option
granted hereunder shall be exercisable according to the terms of the Plan and at such times and under such conditions as determined by the Administrator and set forth in the Option Agreement. 
 An Option may not be exercised for a fraction of a Share. 
  

 -9- 

 An Option shall be deemed exercised when the Company receives: (i) written notice of exercise (in
accordance with the Option Agreement) from the person entitled to exercise the Option, and (ii) full payment for the Shares with respect to which the Option is exercised. Full payment may consist of any consideration and method of payment
authorized by the Administrator and permitted by the Option Agreement and the Plan. Shares issued upon exercise of an Option shall be issued in the name of the Participant or, if requested by the Participant, in the name of the Participant and his
or her spouse. Until the stock certificate evidencing such Shares is issued (as evidenced by the appropriate entry on the books of the Company or of a duly authorized transfer agent of the Company), no right to vote or receive dividends or any other
rights as a shareholder shall exist with respect to the optioned stock, notwithstanding the exercise of the Option. The Company shall issue (or cause to be issued) such stock certificate promptly after the Option is exercised. No adjustment
will be made for a dividend or other right for which the record date is prior to the date the stock certificate is issued, except as provided in Section 16 of the Plan. 
 Exercising an Option in any manner shall decrease the number of Shares thereafter available, both for purposes of the Plan and for sale under the Option,
by the number of Shares as to which the Option is exercised. 
 (f) Termination of Relationship as a Service Provider. If a
Participant ceases to be a Service Provider, other than upon the Participant’s death, Disability or Retirement, the Participant may exercise his or her Option within such period of time as is specified in the Option Agreement to the extent that
the Option is vested on the date of termination (but in no event later than the expiration of the term of such Option as set forth in the Option Agreement). In the absence of a specified time in the Option Agreement, the Option shall remain
exercisable for thirty (30) days following the Participant’s termination. If, on the date of termination, the Participant is not vested as to his or her entire Option, the Shares covered by the unvested portion of the Option shall revert
to the Plan. If, after termination, the Participant does not exercise his or her Option within the time specified by the Administrator, the Option shall terminate, and the Shares covered by such Option shall revert to the Plan. 
 (g) Disability or Retirement of Participant. If a Participant ceases to be a Service Provider as a result of the Participant’s Disability or
pursuant to his or her Retirement, the Participant may exercise his or her Option within such period of time as is specified in the Option Agreement to the extent the Option is vested on the date of termination (but in no event later than the
expiration of the term of such Option as set forth in the Option Agreement). In the absence of a specified time in the Option Agreement, the Option shall remain exercisable for twelve (12) months following the Participant’s termination.
If, on the date of termination, the Participant is not vested as to his or her entire Option, the Shares covered by the unvested portion of the Option shall revert to the Plan. If, after termination, the Participant does not exercise his or her
Option within the time specified herein, the Option shall terminate, and the Shares covered by such Option shall revert to the Plan. 
 (h)
Death of Participant. If a Participant dies while a Service Provider, the Option may be exercised following the Participant’s death within such period of time as is specified in the Option Agreement (but in no event may the option be
exercised later than the expiration of the term of such Option as set forth in the Option Agreement), by the Participant’s designated beneficiary, provided such beneficiary has been designated prior to Participant’s death in a form
acceptable to the Administrator. If no such beneficiary has been designated by the Participant, then such Option may be exercised by the personal representative of the Participant’s estate or by the person(s) to whom the Option is transferred
pursuant to the Participant’s will or in accordance with the laws of descent and distribution. In the absence of a specified time in the Option Agreement, the Option shall remain exercisable for twelve (12) months following
Participant’s death. If the Option is not so exercised within the time specified herein, the Option shall terminate, and the Shares covered by such Option shall revert to the Plan. 
  

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 9. Stock Appreciation Rights. 
 (a) Grant of SARs. Subject to the terms and conditions of the Plan, SARs may be granted to Participants at any time and from time to time as shall
be determined by the Administrator, in its sole discretion. The Administrator shall have complete discretion to determine the number of SARs granted to any Participant. 
 (b) Exercise Price and other Terms. Subject to Section 6(c) of the Plan, the Administrator, subject to the provisions of the Plan, shall have complete discretion to determine the terms and conditions of
SARs granted under the Plan; provided, however, that no SAR may have a term of more than ten (10) years from the date of grant. The exercise price for the Shares or cash to be issued pursuant to an already granted SAR may not be changed without
the consent of the Company’s shareholders. This shall include, without limitation, a repricing of the SAR as well as an SAR exchange program whereby the Participant agrees to cancel an existing SAR in exchange for an Option, SAR or other Award.

 (c) Payment of SAR Amount. Upon exercise of a SAR, a Participant shall be entitled to receive payment from the Company in an amount
determined by multiplying: 
 (i) The difference between the Fair Market Value of a Share on the date of exercise over the exercise price;
times 
 (ii) the number of Shares with respect to which the SAR is exercised. 
 (d) Payment upon Exercise of SAR. At the discretion of the Administrator, payment for a SAR may be in cash, Shares or a combination thereof.

 (e) SAR Agreement. Each SAR grant shall be evidenced by an Award Agreement that shall specify the exercise price, the term of the
SAR, the conditions of exercise, and such other terms and conditions as the Administrator, in its sole discretion, shall determine. 
 (f)
Expiration of SARs. A SAR granted under the Plan shall expire upon the date determined by the Administrator, in its sole discretion, and set forth in the Award Agreement. 
 (g) Termination of Relationship as a Service Provider. If a Participant ceases to be a Service Provider, other than upon the Participant’s
death, Disability or Retirement termination, the Participant may exercise his or her SAR within such period of time as is specified in the SAR Agreement to the extent that the SAR is vested on the date of termination (but in no event later than the
expiration of the term of such SAR as set forth in the SAR Agreement). In the absence of a specified time in the SAR Agreement, the SAR shall remain exercisable for thirty (30) days following the Participant’s termination. If, on the date
of termination, the Participant is not vested as to his or her entire SAR, the Shares covered by the unvested portion of the SAR shall revert to the Plan. If, after termination, the Participant does not exercise his or her SAR within the time
specified by the Administrator, the SAR shall terminate, and the Shares covered by such SAR shall revert to the Plan. 
 (h) Disability or
Retirement of Participant. If a Participant ceases to be a Service Provider as a result of the Participant’s Disability or his or her Retirement, the Participant may exercise his or her SAR within such period of time as is specified in the
SAR Agreement to the extent the SAR is vested on 

  

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the date of termination (but in no event later than the expiration of the term of such SAR as set forth in the SAR Agreement). In the absence of a specified
time in the SAR Agreement, the SAR shall remain exercisable for twelve (12) months following the Participant’s termination. If, on the date of termination, the Participant is not vested as to his or her entire SAR, the Shares covered by
the unvested portion of the SAR shall revert to the Plan. If, after termination, the Participant does not exercise his or her SAR within the time specified herein, the SAR shall terminate, and the Shares covered by such SAR shall revert to the Plan.

 (i) Death of Participant. If a Participant dies while a Service Provider, the SAR may be exercised following the Participant’s
death within such period of time as is specified in the SAR Agreement (but in no event may the SAR be exercised later than the expiration of the term of such SAR as set forth in the SAR Agreement), by the Participant’s designated beneficiary,
provided such beneficiary has been designated prior to Participant’s death in a form acceptable to the Administrator. If no such beneficiary has been designated by the Participant, then such SAR may be exercised by the personal representative
of the Participant’s estate or by the person(s) to whom the SAR is transferred pursuant to the Participant’s will or in accordance with the laws of descent and distribution. In the absence of a specified time in the SAR Agreement, the SAR
shall remain exercisable for twelve (12) months following Participant’s death. If the SAR is not so exercised within the time specified herein, the SAR shall terminate, and the Shares covered by such SAR shall revert to the Plan.

 10. Restricted Stock. 
 (a) Grant of Restricted Stock. Subject to the terms and conditions of the Plan, Restricted Stock may be granted to Participants at any time as shall be determined by the Administrator, in its sole discretion. The Administrator shall
have complete discretion to determine (i) the number of Shares subject to a Restricted Stock award granted to any Participant (provided that during any fiscal year of the Company, no Participant shall be granted more than 200,000 Shares of
Restricted Stock), and (ii) the conditions that must be satisfied, which typically will be based principally or solely on continued provision of services but may include a performance-based component, upon which is conditioned the grant or
vesting of Restricted Stock. Restricted Stock shall be granted in the form of units to acquire Shares. Each such unit shall be the equivalent of one Share for purposes of determining the number of Shares subject to an Award. Until the Shares are
issued, no right to vote or receive dividends or any other rights as a shareholder shall exist with respect to the units to acquire Shares. 
 (b) Other Terms. The Administrator, subject to the provisions of the Plan, shall have complete discretion to determine the terms and conditions of Restricted Stock granted under the Plan. Restricted Stock grants shall be subject to
the terms, conditions, and restrictions determined by the Administrator at the time the stock is awarded. The Administrator may require the recipient to sign a Restricted Stock Award agreement as a condition of the award. Any certificates
representing the Shares of stock awarded shall bear such legends as shall be determined by the Administrator. 
 (c) Restricted Stock
Award Agreement. Each Restricted Stock grant shall be evidenced by an agreement that shall specify the purchase price (if any) and such other terms and conditions as the Administrator, in its sole discretion, shall determine; provided; however,
that if the Restricted Stock grant has a purchase price, such purchase price must be paid no more than ten (10) years following the date of grant. 
 (d) Section 162(m) Performance Restrictions. For purposes of qualifying grants of Restricted Stock as “performance-based compensation” under Section 162(m) of the Code, the Administrator, in
its discretion, may set restrictions based upon the achievement of Performance Goals. The Performance Goals shall be set by the Administrator on or before the latest date permissible to enable the Restricted Stock to qualify as
“performance-based compensation” under Section 162(m) of the Code. In granting Restricted 

  

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Stock which is intended to qualify under Section 162(m) of the Code, the Administrator shall follow any procedures determined by it from time to time to
be necessary or appropriate to ensure qualification of the Restricted Stock under Section 162(m) of the Code (e.g., in determining the Performance Goals). 
 11. Performance Shares. 
 (a) Grant of Performance Shares. Subject to the terms and conditions
of the Plan, Performance Shares may be granted to Participants at any time as shall be determined by the Administrator, in its sole discretion. The Administrator shall have complete discretion to determine (i) the number of Shares subject to a
Performance Share award granted to any Participant (provided that during any fiscal year of the Company, no Participant shall be granted more than 200,000 units of Performance Shares), and (ii) the conditions that must be satisfied, which
typically will be based principally or solely on achievement of performance milestones but may include a service-based component, upon which is conditioned the grant or vesting of Performance Shares. Performance Shares shall be granted in the form
of units to acquire Shares. Each such unit shall be the equivalent of one Share for purposes of determining the number of Shares subject to an Award. Until the Shares are issued, no right to vote or receive dividends or any other rights as a
shareholder shall exist with respect to the units to acquire Shares. 
 (b) Other Terms. The Administrator, subject to the provisions
of the Plan, shall have complete discretion to determine the terms and conditions of Performance Shares granted under the Plan. Performance Share grants shall be subject to the terms, conditions, and restrictions determined by the Administrator at
the time the stock is awarded, which may include such performance-based milestones as are determined appropriate by the Administrator. The Administrator may require the recipient to sign a Performance Shares agreement as a condition of the award.
Any certificates representing the Shares of stock awarded shall bear such legends as shall be determined by the Administrator. 
 (c)
Performance Share Award Agreement. Each Performance Share grant shall be evidenced by an agreement that shall specify such other terms and conditions as the Administrator, in its sole discretion, shall determine. 
 (d) Section 162(m) Performance Restrictions. For purposes of qualifying grants of Performance Shares as “performance-based
compensation” under Section 162(m) of the Code, the Administrator, in its discretion, may set restrictions based upon the achievement of Performance Goals. The Performance Goals shall be set by the Administrator on or before the latest
date permissible to enable the Performance Shares to qualify as “performance-based compensation” under Section 162(m) of the Code. In granting Performance Shares which are intended to qualify under Section 162(m) of the Code, the
Administrator shall follow any procedures determined by it from time to time to be necessary or appropriate to ensure qualification of the Performance Shares under Section 162(m) of the Code (e.g., in determining the Performance Goals).

 12. Performance Units. 
 (a) Grant of Performance Units. Performance Units are similar to Performance Shares, except that they shall be settled in a cash equivalent to the Fair Market Value of the underlying Shares, determined as of the vesting date. Subject
to the terms and conditions of the Plan, Performance Units may be granted to Participants at any time and from time to time as shall be determined by the Administrator, in its sole discretion. The Administrator shall have complete discretion to
determine the conditions that must be satisfied, which typically will be based principally or solely on achievement of performance milestones but may include a service-based component, upon which is conditioned the grant or vesting of Performance
Units. Performance Units shall be granted in the form of units to acquire Shares. Each such unit shall be the cash equivalent of one Share of Common Stock. No right to vote or receive dividends or any other rights as a shareholder shall exist with
respect to Performance Units or the cash payable thereunder. 
  

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 (b) Number of Performance Units. The Administrator will have complete discretion in determining
the number of Performance Units granted to any Participant, provided that during any fiscal year of the Company, no Participant shall receive Performance Units having an initial value greater than $1,000,000, except that such Participant may receive
Performance Units in a fiscal year of the Company in which his or her service as a Participant first commences with an initial value no greater than $2,000,000. 
 (c) Other Terms. The Administrator, subject to the provisions of the Plan, shall have complete discretion to determine the terms and conditions of Performance Units granted under the Plan. Performance Unit
grants shall be subject to the terms, conditions, and restrictions determined by the Administrator at the time the stock is awarded, which may include such performance-based milestones as are determined appropriate by the Administrator. The
Administrator may require the recipient to sign a Performance Unit agreement as a condition of the award. Any certificates representing the Shares awarded shall bear such legends as shall be determined by the Administrator. 
 (d) Performance Unit Award Agreement. Each Performance Unit grant shall be evidenced by an agreement that shall specify such terms and conditions
as the Administrator, in its sole discretion, shall determine. 
 (e) Section 162(m) Performance Restrictions. For purposes of
qualifying grants of Performance Units as “performance-based compensation” under Section 162(m) of the Code, the Administrator, in its discretion, may set restrictions based upon the achievement of Performance Goals. The Performance
Goals shall be set by the Administrator on or before the latest date permissible to enable the Performance Units to qualify as “performance-based compensation” under Section 162(m) of the Code. In granting Performance Units which are
intended to qualify under Section 162(m) of the Code, the Administrator shall follow any procedures determined by it from time to time to be necessary or appropriate to ensure qualification of the Performance Units under Section 162(m) of
the Code (e.g., in determining the Performance Goals). 
 13. Deferred Stock Units. 
 (a) Description. Deferred Stock Units shall consist of a Restricted Stock, Performance Share or Performance Unit Award that the Administrator, in
its sole discretion permits to be paid out in installments or on a deferred basis, in accordance with rules and procedures established by the Administrator. Deferred Stock Units shall remain subject to the claims of the Company’s general
creditors until distributed to the Participant. 
 (b) 162(m) Limits. Deferred Stock Units shall be subject to the annual 162(m)
limits applicable to the underlying Restricted Stock, Performance Share or Performance Unit Award. 
 14. Death of Participant. In the
event that a Participant dies while a Service Provider, then 100% of his or her Awards shall immediately vest. 
 15. Non-Transferability
of Awards. Unless determined otherwise by the Administrator, an Award may not be sold, pledged, assigned, hypothecated, transferred, or disposed of in any manner other than by will or by the laws of descent or distribution and may be exercised,
during the lifetime of the recipient, only by the recipient. If the Administrator makes an Award transferable, such Award shall contain such additional terms and conditions as the Administrator deems appropriate. 
  

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 16. Adjustments Upon Changes in Capitalization or Change of Control. 
 (a) Changes in Capitalization. Subject to any required action by the shareholders of the Company, the number of shares of Common Stock covered by
each outstanding Award, the number of shares of Common Stock which have been authorized for issuance under the Plan but as to which no Awards have yet been granted or which have been returned to the Plan upon cancellation or expiration of an Award,
as well as the price per share of Common Stock covered by each such outstanding Award and the 162(m) fiscal year share issuance limits under Sections 6(c), 10(a) and 11(a) shall be proportionately adjusted for any increase or decrease in the
number of issued shares of Common Stock resulting from a stock split, reverse stock split, stock dividend, combination or reclassification of the Common Stock, or any other increase or decrease in the number of issued shares of Common Stock effected
without receipt of consideration by the Company; provided, however, that conversion of any convertible securities of the Company shall not be deemed to have been “effected without receipt of consideration.” Such adjustment shall be made by
the Compensation Committee, whose determination in that respect shall be final, binding and conclusive. Except as expressly provided herein, no issuance by the Company of shares of stock of any class, or securities convertible into shares of stock
of any class, shall affect, and no adjustment by reason thereof shall be made with respect to, the number or price of shares of Common Stock subject to an Award. 
 (b) Change of Control. 
 (i) Stock Options and SARs. In the event of a Change of Control, each
outstanding Option and SAR shall become fully (100%) vested and exercisable. In addition, at the election of the Company the following shall occur: 
 (1) each Option and SAR shall be deemed to have been exercised to the extent it had not been exercised prior to that date, (ii) the Shares issuable in connection with the deemed exercise of each Option and SAR
shall be issued to and in the name of the acquiror of the Company, if any, and (iii) in respect of each Share issued in connection with the deemed exercise of an Option or SAR, the Participant shall receive a per Share payment equal to the
number (or amount) and kind of stock, securities, cash, property or other consideration that each holder of a Share was entitled to receive in connection with the Change of Control, reduced by the Per Share Strike Price, or 
 (2) immediately after each outstanding Option and SAR has become fully (100%) vested it shall be terminated in exchange for a per share payment for
each Share then subject to such Option or SAR equal to the number (or amount) and kind of stock, securities, cash, property or other consideration that each holder of a Share was entitled to receive in connection with the Change of Control, reduced
by the Per Share Strike Price, or 
 (3) in the event of a Change of Control that is consummated pursuant to a merger, consolidation or
reorganization (a “Transaction”), each outstanding Option and SAR shall become fully (100%) vested and exercisable, and the Plan and the outstanding Options and SARs shall continue in effect in accordance with their respective terms
and each Participant shall be entitled to receive in respect of each Share subject to any outstanding Option, upon exercise of such Option, the same number (or amount) and kind of stock, securities, cash, property or other consideration that each
holder of a Share was entitled to receive in connection with the Transaction in respect of a Share. 
 (ii) Restricted Stock, Performance
Shares, Performance Units and Deferred Stock Units. In the event of a Change of Control, each outstanding award of Restricted Stock, Performance Shares, Performance Units and Deferred Stock Units shall become fully (100%) vested. In
addition, at the election of the Company, immediately after each outstanding award of Restricted Stock, Performance Shares, 

  

 -15- 

 
Performance Units and Deferred Stock Units have become fully (100%) vested, they shall be terminated and cancelled in exchange for a per share payment
for each Share (or, for Performance Units, unit) then subject to such each outstanding award of Restricted Stock, Performance Shares, Performance Units and Deferred Stock Units equal to the number (or amount) and kind of stock, securities, cash,
property or other consideration that each holder of a Share was entitled to receive in connection with the Change of Control. The Company may also elect to have vested Deferred Stock Units be assumed by the acquirer for distribution according to
their existing distribution schedule. 
 17. Date of Grant. The date of grant of an Award shall be, for all purposes, the date on
which the Administrator makes the determination granting such Award, or such other later date as is determined by the Administrator. Notice of the determination shall be provided to each Participant within a reasonable time after the date of such
grant. 
 18. Amendment and Termination of the Plan. 
 (a) Amendment and Termination. The Board may at any time amend, alter, suspend or terminate the Plan. 
 (b) Shareholder Approval. The Company shall obtain shareholder approval of any Plan amendment to the extent necessary and desirable to comply Section 422 of the Code (or any successor rule or statute or other applicable law,
rule or regulation, including the requirements of any exchange or quotation system on which the Common Stock is listed or quoted). Such shareholder approval, if required, shall be obtained in such a manner and to such a degree as is required by the
applicable law, rule or regulation. 
 (c) Effect of Amendment or Termination. No amendment, alteration, suspension or termination of
the Plan shall impair the rights of any Participant, unless mutually agreed otherwise between the Participant and the Administrator, which agreement must be in writing and signed by the Participant and the Company. 
 19. Conditions Upon Issuance of Shares. 
 (a) Legal Compliance. Shares shall not be issued pursuant to the exercise of an Award unless the exercise of the Award or the issuance and delivery of such Shares (or with respect to Performance Units, the cash equivalent thereof)
shall comply with Applicable Laws and shall be further subject to the approval of counsel for the Company with respect to such compliance. 
 (b) Investment Representations. As a condition to the exercise or receipt of an Award, the Company may require the person exercising or receiving such Award to represent and warrant at the time of any such exercise or receipt that
the Shares are being purchased only for investment and without any present intention to sell or distribute such Shares if, in the opinion of counsel for the Company, such a representation is required. 
  

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 20. Liability of Company. 
 (a) Inability to Obtain Authority. The inability of the Company to obtain authority from any regulatory body having jurisdiction, which authority
is deemed by the Company’s counsel to be necessary to the lawful issuance and sale of any Shares hereunder, shall relieve the Company of any liability in respect of the failure to issue or sell such Shares as to which such requisite authority
shall not have been obtained. 
 (b) Grants Exceeding Allotted Shares. If the Awarded Stock covered by an Award exceeds, as of the
date of grant, the number of Shares which may be issued under the Plan without additional shareholder approval, such Award shall be void with respect to such excess Awarded Stock, unless shareholder approval of an amendment sufficiently increasing
the number of Shares subject to the Plan is timely obtained in accordance with Section 18(b) of the Plan. 
 21. Reservation of
Shares. The Company, during the term of this Plan, will at all times reserve and keep available such number of Shares as shall be sufficient to satisfy the requirements of the Plan. 
  

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