Document:

Form of Amendment to 2006 Form of Performance Unit Plan Agreement

 Exhibit 10.30 
 NATCO GROUP INC. 
 2006 LONG-TERM INCENTIVE COMPENSATION PLAN 
 Amendment to Performance Unit Award Agreement 
  

													
	 Grantee:
	 	  
	  		  		  		  		  	
	 Date of Original Grant: June 30, 2006
	  		  		  		  		  	
	 PU Grant No.:
	 	  
	  		  		  		  		  	

 1. Amendment of Grant. You are hereby notified that your Performance Unit Award Agreement under the NATCO
Group Inc. 2006 Long-Term Incentive Compensation Plan (the “Plan”) that is referenced above (the “Award Agreement”) is hereby amended, pursuant to the Company’s authority to make such amendments unilaterally, as set forth in
paragraph 9 of the Award Agreement, in order to cause the Award Agreement to comply with Section 409A of the Code and any regulations or guidance thereunder. Capitalized terms used but not defined herein are defined in the Award Agreement.

 2. Time of Payment. 
  

	 	(a)	Death, Disability or Retirement. Any payment pursuant to Section 3(a) or Section 3(b) of the Award Agreement will be made as soon as administratively practicable
(but in no event later than 45 days) following the date of your Termination of Service. For purposes of the Award Agreement, “Termination of Service” will be interpreted in a manner consistent with the meaning of the term “separation
from service” in Section 409A(a)(2)(A)(i) of the Code and the applicable regulations and official guidance thereunder. 

  

	 	(b)	Change of Control. Any payment pursuant to Section 3(d) of the Award Agreement will be made as soon as administratively practicable (but in no event later than 45 days)
following the date of a Corporate Change; provided, however, that only a Corporate Change that constitutes a change of control event (as defined in Treasury Regulation Section 1.409A-3(i)(5)) will result in the vesting of the Performance Units
and accelerated payment pursuant to the Award Agreement. 

  

	 	(c)	Payment Upon Expiration of Performance Period. Except with respect to any accelerated payment pursuant to Section 3(a), 3(b) or 3(d), payment of any vested Performance
Units will occur as soon as administratively practicable (but in no event later than 45 days) following June 30, 2009. 

  

	 	(d)	Committee Determination. Subject to the requirements described above, the timing of any payment to which you may be entitled under the Award Agreement shall be determined by
the Committee in its sole discretion and in compliance with the requirements of Section 409A of the Code. You shall not be permitted, directly or indirectly, to designate the taxable year of payment of any amount to be paid pursuant to this
Award Agreement. 

	 	(e)	Delay for Specified Employees’ Payments Upon Termination of Service. If the payment of any Performance Units would be subject to additional taxes and interest under
Section 409A of the Code because the timing of such payments is not delayed as provided in Section 409A(a)(2)(B)(i) of the Code and the regulations thereunder, then any such payment to which you would otherwise be entitled during the first
six months following the date of your Termination of Service shall be paid on the first business day that is six months after the date of your Termination of Service, or such earlier date upon which such payments can be paid under Section 409A
of the Code without being subject to such additional taxes and interest. If this paragraph becomes applicable such that any payment is delayed, such payment shall accrue interest on a non-compounded basis, from the date it would otherwise have been
made absent such delay to the actual date of payment, at the prime or base rate of interest announced by Bank of America, N.A. (or any successor thereto) at its principal office in Charlotte, North Carolina on the date of your Termination of
Service, which shall be paid in a lump sum on the actual date of payment of the delayed payment. The Company’s determination of its “specified employees” (as such term is defined in Section 409A of the Code) in accordance with
any of the methods permitted under the regulations issued under Section 409A of the Code will be binding for purposes of this Award Agreement. 

 3. Adjustments. Notwithstanding anything to the contrary in Paragraph 11 of the Plan, the Performance Units will not be adjusted in any manner that would result in your becoming subject to the adverse tax consequences of
Section 409A of the Code as a result of such adjustment. 
 4. Effect on Award Agreement. The provisions of this instrument will apply
notwithstanding anything to the contrary in the Award Agreement. As amended hereby, the Award Agreement is specifically ratified and reaffirmed. 
  

							
		 		 	NATCO GROUP INC.
				
	Date:	 	December 31, 2007	 	By:	 	  

		 		 		 	John U. Clarke
		 		 		 	Chairman & Chief Executive Officer
			
		 		 	Accepted and Agreed by Recipient:
			
	Date:	 	December 31, 2007	 	  

		 		 	[Name]

  

 -2-Offer Letter to Michael J. Shannahan

 Exhibit 10.37 
 [Kana Software, Inc. Letterhead] 
 February 28, 2008 
 Mr. Michael Shannahan 
 Dear Mike, 
 I am pleased to offer you the position of Executive Vice President and Chief Financial Officer of KANA Software, Inc. (the “Company”), reporting directly to Michael S. Fields, Chief Executive Officer or his
designee. 
 This letter outlines the proposed terms of employment with KANA. Your expected start date is expected to be Friday, February 29, 2008.

 Your annual base salary will be $275,000 paid semi-monthly in accordance with standard company practice. On your first payroll with KANA, you will receive
a one time, non refundable sign-on bonus of $11,458.33. 
 You will also be eligible for an annual incentive bonus of an additional $137,500.00, prorated on
length of service in 2008 and based on achievement of your objectives and KANA’s financial performance. Details of this incentive plan, including objectives and performance targets, will be confirmed in an incentive bonus plan that will be
proposed by the Company and is subject to the approval of the Compensation Committee of the Board of Directors. 
 I will recommend that you be granted an
option to purchase 350,000 shares of stock. This grant recommendation is subject to approval by the Board of Directors after your employment begins. The option would vest over four years subject to a six-month cliff and would be governed by the
terms set forth in the Company’s standard form of stock option plan and agreement. 
 You will be eligible for separation benefits in one of the
following two situations. First, in the event of a Change in Control Event (as defined below), then (a) 100% of the unvested shares under the stock option described above at the time of such Change in Control Event shall immediately vest,
subject to the terms of the Company’s stock option agreement, and (b) in such event, you will also receive a lump-sum separation payment of six (6) months annual base salary. Second, in the event your employment is terminated without
Cause, you will receive a lump sum separation payment of six (6) months annual base salary. 
 A “Change in Control Event” shall mean a change
in control of 50% or more of the outstanding stock of the Company, and following such change you are not offered the same or a similar position with the combined entity as held prior to the change of control, or you are terminated without Cause
within six months following such change. The separation benefits identified herein shall not apply should your employment be terminated for Cause. “Cause” for your termination will exist at any time after the happening of one or more of
the following events: 
 (i) your gross negligence or willful misconduct in the performance of, or his failure or refusal to perform, his
duties with the Company, as determined by the Company’s Board of Directors in good faith; 
 (ii) unprofessional, unethical or
fraudulent conduct or conduct by you that discredits the Company or is detrimental to the reputation, character or standing of the Company; 
 (iii) dishonest conduct or a deliberate attempt to injure the Company; 
 (iv) your breach of your Invention Assignment and
Confidentiality Agreement, and/or your duty of confidentiality to Company, including, without limitation, your theft, misappropriation and/or misuse of the Company’s proprietary information; 
 (v) a failure or a refusal by you to comply in any material respect with the reasonable policies, standards or regulations of the Company; 
 (vi) any unlawful or criminal act which would reflect badly on the Company in the Company’s reasonable judgment; 
 (vii) your absence from work without an approved leave; or 
 (viii) your death. 

 The Company will provide to you the health, holiday and other benefits available to all its full time employees. Please
find enclosed, for your review, is information related to some of these benefits. 
 To indicate your acceptance of this offer of employment, please sign
below and return to me or Will Bose, Vice President and General Counsel at his confidential fax 650-614-8301. Your acceptance of this offer will also constitute your resignation from the Company’s Board of Directors and the audit committee of
the Board of Directors, effective immediately upon your return to me or Will of a signed copy of this letter, 
 Your employment at KANA is subject to your
signing the standard KANA Employee Invention Assignment, Confidentiality and Arbitration Agreement. Your employment will not be governed by a written or oral contract. You will be an “at-will” employee, which means that either you or the
Company may terminate your employment at any time, for any or no reason, and with or without notice. This at-will nature of your employment cannot be modified except in writing signed by an executive officer of KANA. 
 Mike,all of us welcome you in joining KANA and we look forward to having you on our team. Meanwhile, if you have any questions, please do not hesitate to call me at
(650) 614-8300. 
  

	
	Sincerely,
	
	/s/ Michael S. Fields
	Michael S. Fields
	Chief Executive Officer

 Accepted: 

			
		
	Signature:	 	/s/ Michael Shannahan
	Name:	 	Michael Shannahan
	Date:	 	February 28, 2008

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