Document:

Fourth Amendment to Services Agreement, dated May 1, 2009

 Exhibit 10.1 
 Pages where confidential treatment has been requested are stamped, “Confidential treatment has been requested. The redacted material has been separately filed with the Commission.” All redacted material has
been marked by the symbol (†). 
 FOURTH AMENDMENT TO SERVICES AGREEMENT 
 This Fourth Amendment to Services Agreement (“Fourth Amendment”) is made effective as of the 1st day of May, 2009 (“Fourth Amendment Effective Date”), by and between Third Party Verification, Inc.
(“3PV”), 220 E. Central Parkway, Suite 3000, Altamonte Springs, FL 32701; and Vonage Network LLC. f/k/a Vonage Network Inc., a Delaware limited liability company (assignee of Vonage Holdings Corp.), and its
successors and assigns (collectively, “Vonage”). 
 RECITALS 
  

	 	A.	3PV and Vonage are parties to that certain Services Agreement, dated as of February 9, 2005 pursuant to which 3PV provides certain third party verification services for Vonage,
as modified and amended pursuant to the First Amendment to Services Agreement dated May 10, 2006, and amended pursuant to the Second Amendment to the Services Agreement dated August 30, 2006 and amended pursuant to the Third Amendment to
the Services Agreement dated December 1, 2008 (together, the “Services Agreement”). 

  

	 	B.	3PV and Vonage desire to further amend the Services Agreement to extend the agreement for a period of two years with modified pricing and terms as stated herein.

  

	 	C.	Capitalized terms not otherwise defined in this Fourth Amendment shall have the meaning given in the Service Agreement. 

 AGREEMENT 
 In consideration of the foregoing,
and other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, Vonage and 3PV agree to amend the Services Agreement as follows: 
  

	1.	Term: Vonage and 3PV will extend this Services Agreement for a period of two years, expiring midnight April 30, 2011. 

  

	2.	Exclusivity: In exchange for reduced pricing, Vonage agrees that 3PV shall be the exclusive provider for Services through April 30, 2011. Vonage further agrees to allow
3PV to release a press release that has been reviewed and consented to in all respects by Vonage, announcing Vonage’s extension of this Services Agreement. 

  

	3.	Pricing: The pricing relating to Services shall be as follows: 

  

				
	 •        Automated IVR TPV †
	  	$	†
		
	 •        Audited IVR TPV †
	  	$	†
		
	 •        Intuitive Opt-out
	  	$	†
		
	 •        Expedited Call-back
	  	$	†
		
	 •        Live Agent TPV †
	  	$	†
	
	 •        eLOA (per completed transaction) Follows tiered pricing
below:

	 First 25,000 per month
	  	$	†
	 25,001 through 50,000
	  	$	†
	 50,000 and over
	  	$	†

  

	†	Confidential treatment has been requested. The redacted material has been separately filed with the Commission. 

  

 - 1 - 

			
	 •       All Outbound calls (call blasting) per completed call
	  	$†
		
	 •       Rate for Professional Services (changes, additions, etc.)
	  	$† per hour

 There shall be no minimum monthly payment or commitment for services; only charges for actual
services will be invoiced. 
  

	4.	Service Levels 

  

	 	4.1.	3PV will provide 24/7 Live Operator coverage such that subscribers requiring Live Operator assistance will be answered in accordance with this paragraph. At no time will 3PV fail to
provide Live Operator coverage for subscribers requiring Live Operator assistance. 3PV will staff to a Vonage provided forecast provided to 3PV by the † day of the current month for the next month. 3PV shall use its reasonable best
efforts to provide a service level where calls are answered within the first twenty seconds †% of the time; provided that for any month as to which actual monthly call volume varies from the VONAGE forecasted monthly call volume by more than
†%, 3PV shall use its reasonable best efforts to provide the maximum service level attainable under such circumstances.

  

	 	4.1.1.	If 3PV is unable to answer †% of all Live Operator calls in 20 seconds or less, measured on a monthly basis, VONAGE will be due a credit equal to †% of the total invoice
for that month. 

  

	 	4.1.2.	If the actual call volume exceeds the VONAGE forecast by †% or more in a given month, 3PV shall not be penalized for any service levels and uptimes in accordance with this
paragraph in that given month. 

  

	 	4.1.3.	If the actual call volume is under †% of the VONAGE forecasted traffic, 3PV will invoice VONAGE $† for †% of the VONAGE forecasted traffic less the total number of
actual calls in that given month 

  

	 	4.1.4.	In support of meeting these Service Levels, 3PV shall provide Vonage, with a detailed monthly performance report of Average Speed of Answer (ASA), in a mutually agreeable format.

  

	5.	Invoicing. The following is added to Section 3 of the Agreement: “Unless otherwise agreed by Vonage in writing, 3PV may not invoice Vonage, and Vonage will not be
obligated to pay for any charges for invoices delivered after ninety (90) days (120 days for authorized third party charges) from the end of the Service month incurred.” 

  

	6.	Subcontractors. The following is added to Section 8.0 as a new subsection: “Subcontractors. The parties acknowledge that subcontracting of the Services to a third
party by 3PV is not contemplated by this Agreement. If 3PV desires to subcontract any of the Services to a third party: (a) it shall first notify Vonage of the proposed subcontract, providing the name and other required information regarding
the subcontractor and the benefits which the subcontract will have to Vonage; and (b) it shall obtain Vonage’s prior written approval of such subcontract as determined by Vonage in its sole discretion. No subcontract shall release 3PV from
its responsibility or obligations under this Agreement and each such subcontract shall contain all material and applicable provisions of this 

  

	†	Confidential treatment has been requested. The redacted material has been separately filed with the Commission. 

  

 - 2 - 

 Agreement for flow-down to such subcontract. 3PV shall be responsible for the work and activities of each
of its subcontractors, including compliance with the terms of this Agreement. 3PV shall be responsible for all payments to its subcontractors, together with any and all other services, materials, facilities, equipment and labor used by 3PV in
providing the Services.” 
  

	7.	Record Retention. Record retention is critical for compliance audits, including those conducted by outside regulators and taxing authorities. Retention policies and practices
must be continuously reviewed and refined as new applications are developed and existing technology delivery approaches are modified to continue to maintain compliance. As such, Vonage reserves the right to provide 3PV with reasonable record
retention requirements, with which 3PV will abide. Until such time that Vonage provides any such record retention requirements, 3PV shall rely on commercially reasonable procedures. 

  

	8.	Audit Rights. Subject to applicable laws, Vonage, including its Internal Audit Department (“Vonage Auditors”), shall have the right no more than once per
year, to conduct an audit and inspection with reasonable notice and during regular business hours, of 3PV’s data, books, logs, records and other documentation in any media relating only to the Services for the sole purpose of reviewing the
extent of 3PV’s compliance with its obligations under this Agreement, including the rendering of correct and complete reports and invoices, its information security obligations and its obligations regarding the actual provision of the Services.
3PV will provide the Vonage Auditors (a) access to 3PV’s facilities used to provide the Services; (a) access to all books, records, information and documentation maintained by 3PV with respect to the Services provided to Vonage; and
(b) all cooperation and assistance that the Vonage Auditor may reasonably require, in each case, for the purposes of performing such reviews and audits. All audits, investigations and other reviews contemplated by this Agreement will be
conducted by the Parties in a manner that: (a) will best preserve the confidentiality of the 3PV Information, attorney-client privileges and any other privileges that may be applicable to 3PV; and (b) will not cause any material
interruption to 3PV’s day-to-day business activities. Vonage will disclose the results of its audit and inspection with 3PV. 3PV shall not be obligated to disclose Confidential Information about its other customers. 

  

	9.	Confidential Information. 

  

	 	9.1.	 The Parties acknowledge and agree that each will have access to, or become acquainted with, Confidential Information of the other. For the purposes of this
Agreement, “Confidential Information” shall mean any information, whether or not created by or for the other party, whether written or oral, which relates to internal controls, computer or data processing programs, software,
including all third party licensed software regardless of labeling, algorithms, electronic data processing applications, routines, subroutines, techniques or systems, ideas, designs, methods, discoveries, improvements, consulting services, trade
secrets, or information concerning the business or financial affairs, customer lists, product developments, methods of operation or proposed methods of operation, accounts, transactions, proposed transactions or security procedures of either Party,
or the Parties’ affiliates (defined as a person or entity that directly, or indirectly through one or more intermediaries, controls, or is controlled by, or is under common control with, the Party), clients, customers, or vendors, except such
information which (i) was in the public domain at the time of its disclosure or thereafter enters the public domain through no act or omission of the recipient party; or (ii) was lawfully in the recipient party’s possession as shown
in written records prior to such disclosure and without obligation of confidentiality; or (iii) was lawfully received by the recipient party after disclosure from a third party without obligation of confidentiality and without violation by such
third party of an obligation of confidentiality to another; or (iv) was independently developed by the recipient party without any use of or benefit of Confidential Information; or (v) has been approved by the disclosing party for release
or disclosure by the recipient party without restriction. Vonage may disclose this Agreement under a comparable non-disclosure agreement in response to a third 

  

 - 3 - 

	 	 
party due diligence request supporting a financing or non-ordinary course of business corporate transaction. 

  

	 	9.2.	The Parties, using utmost care, shall hold all Confidential Information in trust for the other party, shall not disclose any Confidential Information to any other third party, or
use any Confidential Information other than for purposes of performing under this Agreement. The Parties further agree to employ all reasonable measures to protect the Confidential Information of the other party from unauthorized or inadvertent
disclosure, including measures no less protective than those measures that either of the Parties employs to protect its own information of a like nature. 

  

	 	9.3.	Prior to the performance of the Services, 3PV shall be provided with copies of, and agree to abide by at all times during the performance of the Services, all applicable Vonage
security rules, policies, standards, guidelines and procedures, as such policies may be updated or replaced from time to time, including, without limitation its commercially reasonable information security policies. 3PV agrees that before any of its
employees, subcontractors or agents may be given access to the Vonage Confidential Information, each such employee, subcontractor and agent shall agree to be bound by confidentiality terms consistent with the terms of these confidentiality
provisions and such rules, policies, standards, guidelines and procedures. The parties agree to be responsible for any breach of this Agreement or such rules, policies, standards, guidelines and procedures by their respective employees,
subcontractors or agents. Notwithstanding the return of any Confidential Information upon termination of this Agreement, the Parties and their respective employees, subcontractors and agents shall continue to hold in confidence all Confidential
Information, which obligation shall survive any expiration or termination of this Agreement. 

  

	 	9.4.	Vonage may disclose this Agreement under a comparable non-disclosure agreement in response to a bona fide due diligence request by attorneys for a third party who is a prospective
party to a financing, merger or acquisition regarding the other party (or its controlling affiliate) to this Agreement, provided that prior written consent is required if the due diligence requestor is or represents a direct competitor of 3PV.

  

	10.	Business Continuity. As 3PV is Vonage’s sole provider of the Services, 3PV shall maintain documented and tested business continuity plans that ensure 3PV’s ability
to perform the Services without interruption or degradation in performance during and after any event that would otherwise affect the delivery of the Services. Upon Vonage’s request, 3PV shall provide Vonage with evidence of and opportunities
to verify this business continuity capability. 

  

	11.	Additional Indemnification by 3PV. The following is added to Section 6.0 (Indemnification): 3PV shall and does hereby indemnify and hold harmless Vonage from any loss,
liability, damage or expense (including, but not limited to costs of investigation, defense, litigation and attorney’s fees) arising in connection with any claim (i) that the personnel provided by 3PV, any subcontractor, or any other
assignee of 3PV are employees of Vonage for any purpose; (ii) that 3PV or any subcontractor has failed to comply with the immigration laws of the United States, including the Immigration & Nationality Act, as amended, or of other
countries; (iii) that 3PV or any authorized subcontractor has not complied with any wage and hour or employment laws, rules, regulations or common law; or (iv) asserted by a third party arising in connection with 3PV’s or any
authorized subcontractor’s breach of its obligations under this Agreement. 

  

	12.	Third Party Monitoring. Vonage reserves the right to (i) request a sampling of calls to enable quality monitor by Vonage and/or a third party monitoring contractor to
monitor and assess call handling quality and compliance, and to (ii) establish mutually agreed call quality service level agreements with 3PV. 

  

	13.	No Other Amendments: Except as provided in this Fourth Amendment, the Services Agreement shall remain unmodified and in full force and effect. 

  

 - 4 - 

 Counterparts. This Fourth Amendment may be executed in any number of counterparts, each of which shall be
deemed an original, but all of which shall constitute one and the same instrument. 
 IN WITNESS WHEREOF, this Fourth Amendment has been executed by
the parties effective as of the Effective Date. 
  

									
	3PV	 		 	Vonage Network LLC
					
	By:	 	 /s/ David W. Brinkman
	 		 	By:	 	 /s/ John Rego

		 	David W. Brinkman	 		 		 	
					
	Title:	 	 Chief Executive Officer
	 		 	Title:	 	 Treasurer

					
	Name:	 	  
	 		 	Name:	 	 John Rego

					
	Date:	 	 5/8/2009
	 		 	Date:	 	 5/18/09

  

 - 5 -Letter Agreement, dated January 28, 2009

 Exhibit 10.2 
 [VONAGE LETTERHEAD] 
 January 28, 2009 
 Theresa Hennesy 
 43383 Wildrose Court 
 Ashburn, VA 20147 
 Dear Theresa: 
 We
are pleased to inform you that after careful consideration Vonage Network Inc. (the “Company”) has decided to extend this offer of employment, subject to the required approvals of the Board of Directors of Vonage Holdings Corp. This Offer
Letter sets forth the terms of the Company’s offer, which, if you accept, will govern your employment. 
 1. Employment 
  

	 	(a)	You will be employed in the position of Senior Vice President, Network Operations. 

  

	 	(b)	You will report to Marc Lefar, Chief Executive Officer. 

  

	 	(c)	Your employment will commence on February 16, 2009. 

 2.
Location 
 You will work at the Company’s headquarters on a regular full-time basis, presently located in Holmdel, NJ.

 3. Compensation 
  

	 	(a)	The Company will pay you an annual base salary (“Base Salary”) of $275,000, less applicable withholding, payable in equal installments in accordance with the
Company’s regular payroll practices for similarly situated employees, but in no event less frequently than biweekly in arrears. 

  

	 	(b)	 In addition to base salary, you will be eligible for a Target Bonus Opportunity (“TBO”) of up to 60% of your base salary. You should understand, however,
that TBO payouts are not guaranteed and are granted in the Company’s sole 

	 	 
discretion based on individual and Company performance. When made, TBO payouts are generally paid in March. You must be employed on the payout date to
receive any TBO payout. 

  

	 	(c)	You will also be paid a sign on bonus of $25,000, less applicable withholdings, which sum will be paid during the first week after the commencement of your employment. In the event
you voluntarily end your employment with the Company prior to the first full year of employment, you will be required to repay the sign on bonus. 

 4. Stock Options 
 In addition, and subject to the required approvals of the Board of Directors of Vonage
Holdings Corp., you will be granted an option under Vonage Holding Corp.’s Incentive Plan to purchase 200,000 shares of Vonage Holding Corp.’s common stock in accordance with the Incentive Plan (the number of shares and exercise price are
subject to adjustment based on subsequent stock splits, reverse stock splits, other adjustments, or recapitalizations). The options will vest and become exercisable as to  1/4th of the shares on each of the first, second, third and fourth anniversaries of the date of the award, which will be the first
trading day of the month following approval by the Board of Directors. The exercise price will be the closing price of a share of Vonage stock on the date of the award. The stock option grant will be governed by and subject to the terms of Vonage
Holding Corp.’s Incentive Plan and your individual stock option agreement. A copy of the Incentive Plan and form of individual stock option agreement are included with this Offer Letter. Your actual individual stock option agreement will be
forwarded to you at a later time, once the Board of Directors approves the grant and the exercise price is established. 
 5. Benefits

  

	 	(a)	Participation in the health and dental plan of the Company begins after sixty (60) days of employment in accordance with the terms of the plans. Enclosed is information
regarding the benefits offered to all the Company employees. 

  

	 	(b)	The Company will reimburse you for your reasonable out-of-pocket expenses actually incurred or paid by you for the continuation of your current medical and dental benefits
(excluding all other benefits, including vision benefits, which shall be your responsibility) during the sixty (60) day waiting period in the amount of 100% of such costs up to a maximum of $4,000. 

	 	(c)	You are eligible to participate in the Company’s 401k plan on the first day of the month following the completion of three (3) months of employment

  

	 	(d)	If you choose to participate in these benefits, you will receive a Summary Plan Description for the health and dental insurance, as well as the 401k plans. (A copy of the plan
documents is available from the Plan Administrator.) In the event of a discrepancy between this Offer Letter and the plan documents, the plan documents govern. 

 6. Relocation 
 The Company shall provide you with relocation expenses within the parameters listed
below. 
  

	 	(a)	Arrange for your personal belongings and household goods to be shipped to the destination location aboard a qualified household goods carrier. The Company will be billed directly
for these services. 

  

	 	(b)	Arrange an apartment within the Holmdel, NJ area for a period of sixty (60) days from your Employment date. 

  

	 	(c)	For the final move to the new location, the Company reimburses travel costs for you, your spouse, and any dependents that currently reside, and are relocating, with you. Travel and
lodging will be coordinated by the Company. Air travel is by coach class for moves over 500 miles. If the new location is less than 500 miles, the Company will reimburse driving expenses at the standard rate per mile for the shortest distance
between the old and new locations. A minimum of 350 miles must be driven per day. Travel expenses for pets are not covered. Special cars and limousines are not reimbursable expenses. 

  

	 	(d)	The COMPANY will extend home purchase benefits to the employee for a home purchased at the new work location. The employee is eligible for reimbursement up to a maximum of 1.5%
of the home value. Home purchase benefits must be utilized within 12 months of your start date. 

  

	 	(e)	You understand that if you voluntarily leave the Company prior to 12 months from the date of transfer or hire date, whichever is later, that you must repay the total
cost of relocation. 

 7. Severance 
 In addition, subject to the required approvals of the Compensation Committee of the Board of Directors of Vonage Holdings Corp., in the event your employment is terminated by the Company without “Cause” or by you with “Good
Reason”, as defined below, you will be entitled to severance pay equal to six (6) months of your then-current base salary and a prorated portion of your TBO, less applicable withholding, which will be paid by the Company during its regular
payroll cycle over the six month period following your employment termination, provided you execute (and do not revoke) a Separation Agreement and General Release. 
 “Cause” means (i) material failure to perform your employment duties (not as consequence of any illness, accident or other disability), (ii) continued, willful failure to carry out any
reasonable lawful direction of the Company, (iii) diverting or usurping a corporate opportunity of the Company, (iv) fraud, willful malfeasance, gross negligence or recklessness in the performance of employment duties, (v) willful
failure to comply with any of the material terms of this Offer Letter, (vi) other serious, willful misconduct which causes material injury to the Company or its reputation, including, but not limited to, willful or gross misconduct toward any
of the Company’s other employees, and (vii) conviction of a felony or a crime involving moral turpitude. 
 “Good
Reason” means: (i) a material decrease in your base salary; (ii) a material diminution of your authorities, duties or responsibilities; (iii) the Company requiring you to be permanently based at any office or location more
than 30 miles from the Holmdel, New Jersey area; (iv) a failure of the Company to pay material compensation due and payable to you in connection with your employment; provided, however, that no event or condition described in clauses
(i) through (iv) shall constitute Good Reason unless (x) you give the Company’s most senior Human Resources employee written notice of your intention to terminate your employment for Good Reason and the grounds for such
termination within 45 days after the occurrence of the event giving rise to the “Good Reason” termination and (y) such grounds for termination (if susceptible to correction) are not corrected by the Company within 30 days of its
receipt of such notice (or, in the event that such grounds cannot be corrected within such 30-day period, the Company has not taken all reasonable steps within such 30 day period to correct such grounds as promptly as practicable thereafter). If the
Company does not correct the grounds for termination during such 30-day cure period, your termination of employment for “Good Reason” may become effective within 30 days after the end of the cure period. Unless otherwise advised by the
Company, you will be expected to perform services for the Company during the cure period. 

 8. Miscellaneous 
  

	 	(a)	This offer is contingent on: (i) you signing and returning to the Company the (a) Confidentiality and Innovations Agreement, (b) Non-Compete Agreement, and
(c) Pre-Employment Questionnaire (copies of which are enclosed with this Offer Letter); and (ii) a successful background check and reference verification. Your responses to the Pre-Employment Questionnaire may require a follow-up
discussion. 

  

	 	(b)	You hereby represent to the Company that you are under no obligation or agreement that would prevent you from becoming an employee of the Company, or adversely impact your ability
to perform the expected responsibilities. By accepting this offer, you agree that no trade secret or proprietary information not belonging to you or the Company will be disclosed or used by you at the Company. 

  

	 	(c)	This Offer Letter is not an employment contract and does not create an implied or express guarantee of continued employment. By accepting this offer, you are acknowledging that you
are an employee at-will. This means that either you or the Company may terminate your employment at any time and for any reason or for no reason. Upon your acceptance, this Offer Letter will contain the entire agreement and understanding between you
and the Company and supersedes any prior or contemporaneous agreements, understandings, communications, offers, representations, warranties, or commitments by or on behalf of the Company, whether written or oral. The terms of your employment may be
amended in the future. 

  

	 	(d)	This Offer Letter shall be interpreted to avoid any penalty sanctions under section 409A of the Internal Revenue Code of 1986, as amended (the “Code”). If any payment or
benefit cannot be provided or made at the time specified herein without incurring sanctions under section 409A of the Code, then such benefit or payment shall be provided in full at the earliest time thereafter when such sanctions shall not be
imposed. You shall be solely responsible for any tax imposed under section 409A of the Code and in no event shall the Company have any liability with respect to any tax, interest or other penalty imposed under section 409A of the Code. Severance pay
under this Offer Letter is intended to comply with the “severance pay” exception to section 409A of the Internal Revenue Code, to the maximum extent applicable 

 If section 409A applies to payments under this Offer Letter, this Offer Letter shall be administered in accordance with section 409A, including the
six-month delay for “specified employees.” Any payments under this Agreement that are required to be postponed pursuant to section 409A shall be postponed for a period of six months after termination of employment, as required by section
409A. The 

 
accumulated postponed amount, with interest as described below, shall be paid to you in a lump sum payment within ten days after the end of the six-month
period. If you die during the postponement period prior to the payment of the postponed amount, the amounts withheld on account of section 409A, with interest, shall be paid to the personal representative of your estate within 60 days after the date
of your death. If amounts are postponed on account of section 409A, the postponed amounts will be credited with interest for the postponement period at the prime rate published in the Wall Street Journal on your termination date. 
 Distributions upon termination of employment may only be made upon a “separation from service” as determined under section 409A. Each payment
under this Offer Letter shall be treated as a separate payment for purposes of section 409A. In no event may, directly or indirectly, designate the calendar year of any payment to be made under this Offer Letter. All reimbursements and in kind
benefits provided under this Offer Letter shall be made or provided in accordance with the requirements of section 409A of the Code. 
 United States law
requires all companies to verify an employee’s authorization to work in the United States. If you accept this offer, you will need to bring certain documents with you on your first day that allows the Company to verify your work authorization.
Enclosed is an Employment Eligibility Verification (form I-9). Please review the form and bring the appropriate documents required for employment verification on your start date. You will be asked to complete the form in the presence of a witness on
your start date. 
 Also enclosed are a Direct Deposit Authorization Form and an Employee Withholding Allowance Certificate (W-4). Please complete these
forms and bring them with you on your start date. 
 If these terms are agreeable to you, please sign and date the Offer Letter in the appropriate space at
the bottom and return it to me by February 4, 2009. We are excited at the prospect of your joining the Company, and look forward to your future contributions. 
  

	
	 Sincerely,

	
	 /s/ Marc Lefar

	 Marc Lefar

	 Chief Executive Officer

  

			
	Agreed and Accepted:
		
	Name:	 	 /s/ Theresa Hennesy

		 	Theresa Hennesy
		
	Date:	 	 1-29-09

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00161-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00161-of-00352.parquet"}]]