Document:

Thirty-Second and Thirty Eighth Amendment

 Exhibit 10.21B 
  
 THIRTY-SECOND AMENDMENT 
 TO 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC.

 AND 
 ECHOSTAR
SATELLITE L.L.C. 
  
 This Thirty-Second Amendment (the “Amendment”)
is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C. (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement
dated April 1, 1999, as amended, (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict
with the Agreement, the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement.
Upon execution of this Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the
Agreement shall continue in full force and effect according to their terms. 
  
 CSG and Customer agree as follows: 
  

	1.	Customer desires to add relational tables to their existing CSG Vantage Plus environment. Therefore, Attachment 2, added by the parties in the Twentieth Amendment dated December 23,
2002, shall be amended to include the relational tables identified in Attachments A and B attached hereto. 

  

	2.	Customer desires to add ***** (**) user IDs with access to CSG Vantage Plus. Therefore, the total number of user IDs with access to CSG Vantage Plus shall be increased from
********** (**) to ************ (**). Customer agrees to pay a total of $***.** per month for the *****fifty (**50) user IDs, which shall increase Customer’s monthly total for all ************ (**) user IDs to $***.**. 

 
 IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed below.

  

							
	CSG SYSTEMS, INC. (“CSG”)	 	 ECHOSTAR SATELLITE L.L.C.
 (“CUSTOMER”)

				
	By:	 	 /s/ Edward C. Nafus

	 	By:	 	 /S/ Dr.-Ing. Germar Schaefer

	Name:	 	Edward C. Nafus	 	Name:	 	Dr.-Ing. Germar Schaefer
	Title:	 	President, BBS	 	Title:	 	SVP, Chief Information Officer
	Date:	 	7/14/04	 	Date:	 	7/12/04

 ATTACHMENT A 
  

			
	 Reports

	  	 Report Description

	CPPD-004	  	ORDER FILE UPDATES
	CPPE-002	  	EVENT FILE UPDATES
	CPSD-360	  	SUBSCRIBER MESSAGE AUDIT REPORT
	CPIM-016	  	AUTHORIZATION PROFILES
	CPMM-022	  	SERVICE CODE PENETRATION & CHURN
	CPSD-142	  	ADJUSTMENT CLEARANCE REPORT
	CPSD-310	  	DAILY PAYMENT BATCH RE-CAP
	CPSD-036	  	CREDIT CARD BILLING REPORT
	CPSD-312	  	CREDIT CARD DECLINES REPORT
	CPSD-314	  	CREDIT CARD RE-SUBMIT
	CPSD-324	  	CREDIT CARD PAYMENT REPORT
	CPSD-122	  	DAILY MEMO DUMP
	CPSD-130	  	DAILY CHARGE OFF ACTIVITY
	CPSD-148	  	MISCELLANEOUS ADJUSTMENT RESEARCH REPORT
	CPSD-158	  	MASS ADJUSTMENT FILE/PARAMETER ERROR REP.
	CPSD-380	  	USPS ADDRESS CHANGE SERVICE EXCEPTION
	CPSD-144	  	ADJUSTMENT EXCEPTION REPORT
	CPSM-212	  	DELETED ACCOUNTS
	CPWD-026	  	WORK ORDER STATUS
	CPSD-266	  	MONETARY TRANSFER SUMMARY
	CPSD-268	  	ACCOUNT TRANSFER ACTIVITY
	CPIM-112	  	EQUIPMENT STATUS BREAKDOWN
	CPSD-044	  	UNRECOVERED EQUIPMENT—DAILY
	CPSD-140	  	PPV ADJUSTMENT RESEARCH LOG
	CPSD-080	  	SUBSCRIBER EXCEPTIONS
	CPSD-082	  	SUBSCRIBER EXCEPTIONS (PART 2)
	CPSD-084	  	SUBSCRIBER EXCEPTIONS (PART 3)
	CPSD-086	  	SUBSCRIBER EXCEPTIONS (PART 4)
	CPSM-214	  	CONNECTED DELINQUENT ACCOUNTS
	CPSM-216	  	DISCONNECTED DELINQUENT ACCOUNTS
	CPHD-002	  	HOUSE ADDS
	CPSD-110	  	DAILY LETTERS REPORT
	CPMM-302	  	BASIC SERVICE STATISTICS
	CPSD-108	  	SUBSCRIBER CASH REFUNDS
	CPSD-146	  	MONETARY ACTIVITY SUMMARY
	CPSD-022	  	MONETARY TRAN JOURNAL
	CPSM-034	  	POTENTIAL REFUNDS
	CPSD-180	  	DUPLICATE TAX ID REPORT
	CPSD-334	  	CVI PROCESSING ACTIVITY REPORT
	CPWD-008	  	WORK ORDER ADDS
	CPWD-014	  	WORK ORDERS TO BE SCHEDULED
	CPWD-016	  	WORK ORDERS AGEING
	CPWD-020	  	WORK ORDERS CANCELED
	CPWD-042	  	WORK ORDERS COMPLETED
	CPWD-044	  	CLOSED WORK ORDER SERVICE CODE SUMMARY

 ATTACHMENT B 
  

			
	 Relational Tables

	  	 Report Description

	 CPID-080
	  	DAILY NON-RESPONDING EQUIPMENT
	 CPMM-004
	  	TOTAL SERVICE CODE STATISTICS
	 CPPD-006
	  	EVENT ORDER ENTRY LIST
	 CPPM-010
	  	EVENT ORDER ROYALTY/USAGE SUMMARY
	 CPSD-014
	  	MONETARY ENTRY LIST
	 CPSD-016
	  	LOCKBOX ACCEPTED
	 CPSD-018
	  	LOCK BOX REJECTED
	 CPSD-028
	  	UNPOSTED NON-MONETARY ITEMS
	 CPSD-030
	  	UNPOSTED MONETARY ITEMS
	 CPSD-100
	  	LEDGER ACTIVITY REPORT
	 CPSM-300
	  	ACCOUNTS RECEIVABLE JOURNAL
	 CPSM-302
	  	MONTHLY MONETARY TRANSACTION ACTIVITY
	 CPSM-304
	  	MONTHLY ADJUSTMENT BY REASON
	 CPSM-306
	  	PAYMENT ADJUST COMPOSITION REPORT
	 CPSM-308
	  	MONTHLY EARNED AND UNEARNED REVENUE
	 CPSM-310
	  	MONTHLY PAYMENT BATCH RECAP
	 CPWD-012
	  	WORK ORDERS REJECTED
	 CPWM-048
	  	TROUBLE CALL RESPONSE TIME
	 CPWM-320
	  	WORK ORDER RESPONSE TIME
	 CPSD-332
	  	EFT ACTIVITY REPORT

 THIRTY-EIGHTH AMENDMENT 
 TO 
 CSG MASTER SUBSCRIBER MANAGEMENT SYSTEM AGREEMENT 
 BETWEEN 
 CSG SYSTEMS, INC.

 AND 
 ECHOSTAR
SATELLITE L.L.C. 
  
 This Thirty-Eighth Amendment (the “Amendment”)
is made by and between CSG Systems, Inc., a Delaware corporation (“CSG”) and EchoStar Satellite L.L.C. (“Customer”). CSG and Customer entered into a certain CSG Master Subscriber Management System Agreement dated April 1, 1999,
as amended, (the “Agreement”), and now desire to amend the Agreement in accordance with the terms and conditions set forth in this Amendment. If the terms and conditions set forth in this Amendment shall be in conflict with the Agreement,
the terms and conditions of this Amendment shall control. Any terms in initial capital letters or all capital letters used as a defined term but not defined in this Amendment shall have the meaning set forth in the Agreement. Upon execution of this
Amendment by the parties, any subsequent reference to the Agreement between the parties shall mean the Agreement as amended by this Amendment. Except as amended by this Amendment, the terms and conditions set forth in the Agreement shall continue in
full force and effect according to their terms. 
  
 CSG and Customer agree as
follows: 
  
 1. For the fees set forth in Paragraph 2 below, Customer
desires to utilize and CSG desires to provide CSG’s Customer Letter services. Therefore, Schedule A is amended to include Customer Letters. 
  
 2. Schedule F shall be amended to include the following fees for CSG’s Customer Letter services: 
  

						
	 DESCRIPTION OF ITEM/UNIT OF MEASURE

	  	FREQUENCY

	  	PRICE

	 Customer Letters (Note 4)
	  	 	  	 	 
	 1.      Processing – First Physical Page (Black Ink Only with Insertion of Letter Page and Remit Envelope
(if any)) (Excludes Paper, Envelopes and Postage) (per letter per system principle) (Note 1)
	  	Monthly	  	$	***
	 2.      Processing – Additional Physical Page (Black Ink Only with Insertion of Letter Page) (Excludes
Paper)
	  	Monthly	  	$	***
	 3.      Customer Letter Paper – 8 1/2 x 11, 24#, Two Preprinted Colors, Minimum Order Quantity – 500,000 (Note 2)
	  	Per Page	  	$	***
	 4.      Customer Letter Carrier Envelope – Phase 3.1 Envelope (Note 2)
	  	Per Envelope	  	$	***
	 5.      Other Customer Letter Envelopes
	  	Per Envelope	  	 	Quote
	 6.      Start-up Fee
	  	Per Request	  	 	No Charge
	 7.      Custom Paper/Custom Envelope Set-up Fee (Note 3)
	  	Per Request	  	$	***

  
 Note 1: Pricing for jobs
exceeding *** Customer Letters may be quoted at special rates. 
 Note 2: Paper and envelopes may be quoted should order quantities or specifications
change. 
 Note 3: Customer shall pay the Custom Paper/Custom Envelope Set-up Fee in the event Customer opts to use paper and/or envelopes that require
special ordering. 
 Note 4: CSG shall provide *********** (**) hour turnaround for Customer Letters excluding major holidays. 

 IN WITNESS WHEREOF, the parties execute this Amendment on the date last signed below. 
  

	

  

							
	 CSG SYSTEMS, INC. (“CSG”)
	 	 ECHOSTAR SATELLITE L.L.C. 
 (“CUSTOMER”) 

				
	By:	 	 /S/ Edward C. Nafus

	 	By:	 	 /S/ Dr.-Ing. Germar Schaefer

	Name:	 	Edward C. Nafus	 	Name:	 	Dr.-Ing. Germar Schaefer
	Title:	 	Pres, BBS	 	Title:	 	SVP, Chief Information Officer
	Date:	 	9/30/04	 	Date:	 	9/30/04$100,000,000 Credit Agreement

 Exhibit 10.30 
  

  
 $100,000,000 
  
 CREDIT AGREEMENT

  
 among 
  
 CSG SYSTEMS INTERNATIONAL, INC., 
 as Borrower, 
  
 The Lenders 
 from Time to Time Parties Hereto, 
  
 WELLS FARGO BANK, NATIONAL ASSOCIATION, 
 as Administrative Agent, 
  
 KEYBANK NATIONAL ASSOCIATION, 
 as
Syndication Agent, 
 and 
  
 WELLS FARGO BANK, NATIONAL ASSOCIATION 
 and 
 KEYBANK NATIONAL ASSOCIATION, 
 as Co-Lead Arrangers and Co-Book Runners 
  
 Dated as of September 21, 2004 
  

 TABLE OF CONTENTS 
  

					
	 	  	Page

	    Section 1.	 	DEFINITIONS	  	1
			
	                1.1	 	Defined Terms	  	1
	                1.2	 	Other Definitional Provisions	  	22
			
	    Section 2.	 	AMOUNT AND TERMS OF COMMITMENTS	  	23
			
	                2.1	 	Revolving Credit Commitments	  	23
	                2.2	 	Procedure for Revolving Credit Borrowing	  	23
	                2.3	 	Swing Line Loans.	  	23
	                2.4	 	Procedure for Swing Line Borrowing	  	24
	                2.5	 	Repayment of Loans; Evidence of Debt	  	24
	                2.6	 	Commitment Fees, etc	  	25
	                2.7	 	Termination or Reduction of Revolving Credit Commitments	  	26
	                2.8	 	Optional Prepayments	  	26
	                2.9	 	Conversion and Continuation Options	  	27
	                2.10	 	Minimum Amounts and Maximum Number of Eurodollar Tranches	  	28
	                2.11	 	Interest Rates and Payment Dates	  	28
	                2.12	 	Computation of Interest and Fees	  	28
	                2.13	 	Inability to Determine Interest Rate	  	29
	                2.14	 	Pro Rata Treatment and Payments	  	29
	                2.15	 	Requirements of Law	  	31
	                2.16	 	Taxes	  	32
	                2.17	 	Indemnity	  	34
	                2.18	 	Illegality	  	35
	                2.19	 	Change of Lending Office	  	35
	                2.20	 	Replacement of Lenders under Certain Circumstances	  	35
			
	    Section 3.	 	LETTERS OF CREDIT	  	37
			
	                3.1	 	L/C Commitment	  	37
	                3.2	 	Procedure for Issuance of Letter of Credit	  	37
	                3.3	 	Fees and Other Charges	  	38
	                3.4	 	L/C Participations	  	38
	                3.5	 	Reimbursement Obligation of the Borrower	  	39
	                3.6	 	Obligations Absolute	  	40
	                3.7	 	Letter of Credit Payments	  	41
	                3.8	 	Applications	  	41
			
	    Section 4.	 	REPRESENTATIONS AND WARRANTIES	  	41
			
	                4.1	 	Financial Condition	  	41
	                4.2	 	No Change	  	42
	                4.3	 	Corporate Existence; Compliance with Law	  	42
	                4.4	 	Corporate Power; Authorization; Enforceable Obligations	  	42
	                4.5	 	No Legal Bar	  	42
	                4.6	 	No Material Litigation	  	43
	                4.7	 	No Default	  	43
	                4.8	 	Ownership of Property; Liens	  	43

  

 i 

 TABLE OF CONTENTS 
 (continued) 
  

					
	 	 	 	  	Page

	                4.9	 	Intellectual Property	  	43
	                4.10	 	Taxes	  	44
	                4.11	 	Federal Regulations	  	44
	                4.12	 	Labor Matters	  	44
	                4.13	 	ERISA	  	44
	                4.14	 	Investment Company Act; Other Regulations	  	45
	                4.15	 	Subsidiaries	  	45
	                4.16	 	Use of Proceeds	  	45
	                4.17	 	Environmental Matters	  	45
	                4.18	 	Accuracy of Information, etc	  	46
	                4.19	 	Security Documents	  	47
	                4.20	 	Solvency	  	47
	                4.21	 	Date of Representations and Warranties	  	48
			
	    Section 5.	 	CONDITIONS PRECEDENT	  	48
			
	                5.1	 	Conditions to Closing Date	  	48
	                5.2	 	Conditions to Each Extension of Credit	  	50
			
	    Section 6.	 	AFFIRMATIVE COVENANTS	  	50
			
	                6.1	 	Financial Statements	  	50
	                6.2	 	Certificates; Other Information	  	51
	                6.3	 	Payment of Obligations	  	52
	                6.4	 	Conduct of Business and Maintenance of Existence, etc	  	53
	                6.5	 	Maintenance of Property; Insurance	  	53
	                6.6	 	Inspection of Property; Books and Records; Discussions	  	53
	                6.7	 	Notices	  	53
	                6.8	 	Environmental Laws	  	54
	                6.9	 	Additional Collateral, etc	  	55
	                6.10	 	Further Assurances	  	57
			
	    Section 7.	 	NEGATIVE COVENANTS	  	57
			
	                7.1	 	Financial Condition Covenants	  	58
	                7.2	 	Limitation on Indebtedness	  	58
	                7.3	 	Limitation on Liens	  	59
	                7.4	 	Limitation on Fundamental Changes	  	61
	                7.5	 	Limitation on Disposition of Property	  	61
	                7.6	 	Limitation on Restricted Payments	  	62
	                7.7	 	Limitation on Investments	  	63
	                7.8	 	Limitation on Charter Amendments	  	65
	                7.9	 	Limitation on Transactions with Affiliates	  	65
	                7.10	 	Limitation on Sales and Leasebacks	  	65
	                7.11	 	Limitation on Changes in Fiscal Periods	  	65
	                7.12	 	Limitation on Negative Pledge Clauses	  	65
	                7.13	 	Limitation on Restrictions on Subsidiary Distributions	  	66
	                7.14	 	Limitation on Lines of Business	  	66

  

 ii 

 TABLE OF CONTENTS 
 (continued) 
  

					
	 	 	 	  	Page

	                7.15	 	Prepayments of Subordinated Debt; Amendments to Indenture	  	66
	                7.16	 	Limitation on Hedge Agreements	  	67
	                7.17	 	Negative Pledge	  	67
			
	    Section 8.	 	EVENTS OF DEFAULT	  	68
	    Section 9.	 	THE AGENTS	  	71
			
	                9.1	 	Appointment	  	71
	                9.2	 	Delegation of Duties	  	71
	                9.3	 	Exculpatory Provisions	  	71
	                9.4	 	Reliance by Agents	  	72
	                9.5	 	Notice of Default	  	73
	                9.6	 	Non-Reliance on Agents and Other Lenders	  	73
	                9.7	 	Indemnification	  	74
	                9.8	 	Agent in Its Individual Capacity	  	75
	                9.9	 	Successor Administrative Agent	  	75
	                9.10	 	Collateral Matters; Authorization to Release Liens and Guarantees	  	75
	                9.11	 	The Arrangers and the Syndication Agent	  	76
			
	    Section 10.	 	MISCELLANEOUS	  	76
			
	                10.1	 	Amendments and Waivers	  	76
	                10.2	 	Notices	  	77
	                10.3	 	No Waiver; Cumulative Remedies	  	78
	                10.4	 	Survival of Representations and Warranties	  	78
	                10.5	 	Payment of Expenses	  	79
	                10.6	 	Successors and Assigns; Participations and Assignments	  	80
	                10.7	 	Adjustments; Set-off	  	83
	                10.8	 	Counterparts	  	84
	                10.9	 	Severability	  	84
	                10.10	 	Integration	  	84
	                 10.11
	 	GOVERNING LAW	  	84
	                10.12	 	Submission To Jurisdiction; Waivers	  	84
	                10.13	 	Acknowledgments	  	85
	                10.14	 	Confidentiality	  	85
	                10.15	 	Release of Collateral and Guarantee Obligations	  	86
	                10.16	 	Certain Provisions Regarding Outstanding Letters of Credit	  	87
	                10.17	 	Accounting Changes	  	87
	                10.18	 	Delivery of Lender Addenda	  	88
	                10.19	 	Designated Senior Indebtedness	  	88
	                10.20	 	WAIVERS OF JURY TRIAL	  	88
	                10.21	 	Patriot Act	  	88

  

 iii 

			
	ANNEXES:
		
	A	  	Pricing Grid
	
	SCHEDULES:
		
	1.1A	  	Permitted Investments
	4.4	  	Consents, Authorizations, Filings and Notices
	4.15	  	Subsidiaries
	4.19-1	  	UCC Filing Jurisdictions
	4.19-2	  	UCC Financing Statements to Remain on File
	4.19-3	  	UCC Financing Statements to be Terminated
	7.2	  	Existing Indebtedness
	7.3	  	Existing Liens
	
	EXHIBITS:
		
	A	  	Form of Guarantee and Collateral Agreement
	B	  	Form of Compliance Certificate
	C	  	Form of Closing Certificate
	D	  	Form of Borrowing Notice
	E	  	Form of Assignment and Acceptance
	F-1	  	Form of Revolving Credit Note
	F-2	  	Form of Swing Line Note
	G	  	Form of Exemption Certificate
	H	  	Form of Lender Addendum
	I	  	Form of Notice of Conversion/Continuation

  

 iv 

 CREDIT AGREEMENT, dated as of September 21, 2004, among CSG SYSTEMS INTERNATIONAL, INC., a Delaware
corporation (the “Borrower”), the several banks and other financial institutions or entities from time to time parties to this Agreement (the “Lenders”), WELLS FARGO BANK NATIONAL ASSOCIATION, as administrative
agent (in such capacity and as further defined below, the “Administrative Agent”), and KEYBANK NATIONAL ASSOCIATION, as syndication agent (in such capacity, the “Syndication Agent”). 
  
 W I T N E S S E
T H: 
  
 WHEREAS, the Borrower has requested that
the Lenders make available to the Borrower the credit facilities described herein for ongoing working capital, general corporate purposes and for the other purposes expressly set forth herein; and 
  
 WHEREAS, each of the Lenders and the other parties hereto are willing to make
available the credit facilities described herein; 
  
 NOW,
THEREFORE, in consideration of the premises and the agreements hereinafter set forth, the parties hereto hereby agree as follows: 
  
 SECTION 1. DEFINITIONS 
  
 1.1 Defined Terms. 
  
 As used in this Agreement, the terms listed in this Section 1.1 shall have the respective meanings set forth in this Section 1.1. 
  
 “Adjusted LIBOR”: for each Interest Period in respect of
LIBOR Loans comprising part of the same borrowing, an interest rate per annum (rounded upward, if necessary, to the nearest 1/100th of one percent (0.01%)) determined pursuant to the following formula: 
  

			
	Adjusted LIBOR =	 	 LIBOR

	 	 	1.00 – Eurodollar Reserve Percentage

  
 “Adjustment
Date”: as defined in the Pricing Grid. 
  
 “Administrative Agent”: as defined in the preamble hereto; and shall include any successor Administrative Agent appointed pursuant to Section 9.9. 
  
 “Affiliate”: as to any Person, any other Person that, directly or indirectly, is in control of, is
controlled by, or is under common control with, such Person (excluding any trustee under, or any committee with responsibility for administering, any Plan or Multiemployer Plan). For purposes of this definition, “control” of a Person means
the power, directly or indirectly, either to (a) vote 20% or more of the securities having ordinary voting power for the election of directors (or persons performing similar functions) of such Person or (b) direct or cause the direction of the
management and policies of such Person, whether by contract or otherwise. 
  

 1 

 “Agents”: the collective reference to the Syndication Agent and the Administrative
Agent. 
  
 “Aggregate Available Revolving Credit
Commitments”: the aggregate of the Available Revolving Credit Commitments of each Lender having a Revolving Credit Commitment. 
  
 “Aggregate Exposure”: with respect to any Lender at any time, an amount equal to the amount of such Lender’s Revolving Credit
Commitment then in effect or, if the Revolving Credit Commitments have been terminated, the amount of such Lender’s Revolving Extensions of Credit then outstanding. 
  
 “Aggregate Exposure Percentage”: with respect to any Lender at any time, the ratio (expressed as a
percentage) of such Lender’s Aggregate Exposure at such time to the sum of the Aggregate Exposures of all Lenders at such time. 
  
 “Agreement”: this Credit Agreement, as amended, supplemented or otherwise modified from time to time. 
  
 “Applicable Margin”: for each Type of Loan, the rate per
annum set forth under the relevant column heading as set forth in the Pricing Grid. 
  
 “Application”: an application, in such form as the relevant Issuing Lender may reasonably specify from time to time in accordance with its customary practice, requesting such Issuing Lender to issue a
Letter of Credit. 
  
 “Arrangers”: the collective
reference to Wells Fargo and KeyBank in their separate capacities as co-lead arrangers and co-book-runners. 
  
 “Assignee”: as defined in Section 10.6(c). 
  
 “Assignment and Acceptance”: an Assignment and Acceptance, substantially in the form of Exhibit E. 
  
 “Assignor”: as defined in Section 10.6(c). 
  
 “Available Revolving Credit Commitment”: with respect to any
Revolving Credit Lender at any time, an amount equal to (a) such Lender’s Revolving Credit Commitment then in effect less the sum of (b) (i) such Lender’s Revolving Extensions of Credit then outstanding plus (ii) such
Lender’s (including such Lender which is also the Swing Line Lender) Revolving Credit Percentage of the Swing Line Extensions of Credit then outstanding. 
  

“Base Rate”: for any day, the higher of (a) the per annum floating rate established by Wells Fargo in San Francisco, California as its
“prime rate” for domestic (United States) commercial loans in effect on such day (the “Prime Rate”) and (b) the per annum floating rate equal to one-half of one percent (0.50%) in excess of the Federal Funds Effective Rate
in effect on such day. The Prime Rate is a rate set by Wells Fargo based upon various factors, including Wells Fargo’s costs and desired return, general economic conditions and other factors, and is 
  

 2 

 neither directly tied to an external rate of interest or index nor necessarily the lowest or best rate of interest
actually charged by Wells Fargo at any given time to any customer or particular class of customers for any particular credit extension. Wells Fargo may make commercial or other loans at rates of interest at, above or below the Prime Rate. Any change
in the Base Rate due to a change in the Prime Rate or the Federal Funds Effective Rate shall be effective as of the opening of business on the effective day of such change in the Prime Rate or the Federal Funds Effective Rate, respectively.

  
 “Base Rate Loans”: Loans for which the
applicable rate of interest is based upon the Base Rate. 
  
 “Benefited Lender”: as defined in Section 10.7(a). 
  
 “Board”: the Board of Governors of the Federal Reserve System of the United States (or any successor). 
  
 “Borrower”: as defined in the preamble hereto. 
  

“Borrowing Date”: any Business Day specified by the Borrower as a date on which the Borrower requests the relevant Lenders to make
Loans hereunder. 
  
 “Borrowing Notice”: with
respect to any request for a borrowing of Loans hereunder, a notice from the Borrower, substantially in the form of, and containing the information prescribed by, Exhibit D. 
  
 “Business Day”: (a) for all purposes other than as covered by clause (b) below, a day other than a
Saturday, Sunday or other day on which commercial banks in New York City or San Francisco are authorized or required by law to close and (b) with respect to all notices and determinations in connection with, and payments of principal and interest
on, LIBOR Loans, any day which is a Business Day described in clause (a) and which is also a day for trading by and between banks in Dollar deposits in the interbank eurodollar market. 
  
 “Capital Lease Obligations”: with respect to any Person, the obligations of such Person to pay rent or
other amounts under any lease of (or other arrangement conveying the right to use) real or personal property, or a combination thereof, which obligations are required to be classified and accounted for as capital leases on a balance sheet of such
Person under GAAP; and the amount of such obligations at any time shall be the capitalized amount thereof at such time determined in accordance with GAAP. 
  
 “Capital Stock”: any and all shares, interests, participations or other equivalents (however designated) of capital stock of a
corporation, any and all equivalent ownership interests in a Person (other than a corporation) and any and all warrants, rights or options to purchase any of the foregoing. 
  
 “Cash Equivalents”: (a) marketable direct obligations issued by, or unconditionally guaranteed by, the
United States Government or issued by any agency thereof and backed by the full faith and credit of the United States, in each case maturing within one year from the date of acquisition; (b) certificates of deposit, time deposits, eurodollar time

  

 3 

 deposits or overnight bank deposits having maturities of one year or less from the date of acquisition issued by (i) any
commercial bank organized under the laws of the United States of America or any state thereof, or any branch or agency of a foreign bank licensed to conduct business in the United States of America, in each case having combined capital and surplus
of not less than $500,000,000 or (ii) any Lender; (c) commercial paper of an issuer rated at least A-2 by S&P or P-2 by Moody’s, or carrying an equivalent rating by a nationally recognized rating agency, if both of the two named rating
agencies cease publishing ratings of commercial paper issuers generally, and maturing within 270 days from the date of acquisition; (d) repurchase obligations of (i) any Lender, (ii) any commercial bank satisfying the requirements of clause (b) of
this definition or (iii) any other Person (x) whose commercial paper (or the commercial paper of whose direct or indirect parent) satisfies the ratings criteria set forth in clause (c) above or (y) whose long term unsecured senior debt (or the long
term unsecured senior debt of whose direct or indirect parent) is rated at least A- by S&P or A3 by Moody’s or if both S&P and Moody’s cease publishing ratings of long term unsecured senior debt generally, carries an equivalent
rating by another nationally recognized rating agency, having a term of not more than 90 days with respect to securities issued or fully guaranteed or insured by the United States government; (e) securities with maturities of one year or less from
the date of acquisition issued or fully guaranteed by any state, commonwealth or territory of the United States, by any political subdivision or taxing authority of any such state, commonwealth or territory or by any foreign government, the
securities of which state, commonwealth, territory, political subdivision, taxing authority or foreign government (as the case may be) are rated at least A- by S&P or A-2 by Moody’s; (f) securities with maturities of six months or less from
the date of acquisition backed by standby letters of credit issued by any Lender or any commercial bank satisfying the requirements of clause (b) of this definition; (g) shares of money market mutual or similar funds at least 95% of whose assets are
invested in investments satisfying the requirements of clauses (a) through (f) of this definition, as applicable; (h) investments permitted under the guidelines attached hereto as Schedule 1.1A; and (i) in the case of any Subsidiary of the Borrower
organized or having a material place of business outside the United States, investments denominated in the currency of the jurisdiction in which such Subsidiary is organized or has a material place of business which are substantially similar to the
items specified in clauses (a) through (h) above. 
  
 “Change of Control”: the occurrence of any of the following events: (a) any “person” or “group” (as such terms are used in Sections 13(d) and 14(d) of the Securities Exchange Act of 1934, as amended (the
“Exchange Act”)), shall acquire, or obtain rights (whether by means or warrants, options or otherwise) to acquire, beneficial ownership (as defined in Rules 13(d)-3 and 13(d)-5 under the Exchange Act), directly or indirectly, of
securities representing greater than 30% of the combined voting power of all securities of the Borrower ordinarily entitled to vote in the election of directors; (b) a majority of the board of directors of the Borrower shall cease to consist of
Continuing Directors; (c) the Borrower shall cease to own and control, of record and beneficially, directly, 100% of each class of outstanding Capital Stock of CSG free and clear of all Liens (except Liens created by the Guarantee and Collateral
Agreement); or (d) a Specified Change of Control. 
  
 “Closing Date”: the date on which the conditions precedent set forth in Section 5.1 shall have been satisfied, which date shall be not later than September 30, 2004. 
  

 4 

 “Code”: the Internal Revenue Code of 1986, as amended from time to time. 
  
 “Collateral”: all Property of the Loan Parties, now owned or
hereafter acquired, upon which a Lien is purported to be created by any Security Document. 
  
 “Commitment”: with respect to any Lender, each of the Revolving Credit Commitment and the Swing Line Commitment of such Lender. 
  
 “Commitment Fee Rate”: the Commitment Fee Rate will be determined pursuant to the Pricing Grid. 

 
 “Commonly Controlled Entity”: an entity, whether or not
incorporated, that is under common control with the Borrower within the meaning of Section 4001 of ERISA or is part of a group that includes the Borrower and that is treated as a single employer under Section 414 of the Code. 
  
 “Compliance Certificate”: a certificate duly executed by a
Responsible Officer substantially in the form of Exhibit B. 
  
 “Consolidated EBITDA”: of any Person, as measured on a consolidated basis for such Person and its Subsidiaries for any period, Consolidated Net Income of such Person and its Subsidiaries for such period plus without
duplication and to the extent reflected as a charge in the consolidated statement of income for such period, the sum of (a) income tax expense, (b) interest expense (including the amortization or writeoff of debt issuance costs and commissions,
discounts and other fees and charges associated with Indebtedness), (c) depreciation and amortization expense, (d) acquired research and development efforts that are expensed at the time of or immediately following acquisition, (e) fees, expenses,
financing costs, severance costs and management bonuses incurred or paid in connection with the acquisition of any Person or business division or line, (f) amortization or writedowns of intangible assets (including goodwill), organizational costs
and other non-current assets, (g) extraordinary, unusual or non-recurring expenses or losses (including restructuring charges and losses on sales of assets outside of the ordinary course of business), (h) other non-cash charges (including
stock-based compensation expense) and (i) any mark-to-market losses recognized pursuant to FASB 133 and minus without duplication and to the extent reflected as a credit in the consolidated statement of income for such period, the sum of (j)
interest income (except to the extent deducted in determining the amount of consolidated interest expense added pursuant to clause (b) above in this definition), (k) extraordinary, unusual or non-recurring income or gains (including gains on the
sales of assets outside of the ordinary course of business), (l) other non-cash income and (m) any mark-to-market gains recognized pursuant to FASB 133. Notwithstanding the above definition, for purposes of measuring the Consolidated Leverage Ratio,
to the extent such quarterly periods are included in the calculation thereof, Consolidated EBITDA for the fiscal quarters ending on the following dates shall be deemed to be: 
  

				
	 September 30, 2003
	  	$	40,550,000
	 December 31, 2003:
	  	$	31,074,000
	 March 31, 2004:
	  	$	36,864,000
	 June 30, 2004:
	  	$	36,194,000

  

 5 

 “Consolidated Interest Coverage Ratio”: for any period, the ratio of (a) Consolidated
EBITDA of the Borrower and its Subsidiaries for such period to (b) Consolidated Interest Expense of the Borrower and its Subsidiaries for such period. 
  
 “Consolidated Interest Expense”: of any Person, as measured on a consolidated basis for such Person and its Subsidiaries for any period,
total cash interest expense (including that attributable to Capital Lease Obligations) for such period with respect to all outstanding Indebtedness (including, without limitation, all commissions, discounts and other fees and charges owed by such
Person or any of its Subsidiaries with respect to letters of credit and bankers’ acceptance financing and net costs of such Person or any of its Subsidiaries under Hedge Agreements in respect of interest rates to the extent such net costs are
allocable to such period in accordance with GAAP but excluding up-front fees and expenses); provided that for purposes of calculating the Consolidated Interest Coverage Ratio for any period of four consecutive fiscal quarters ending prior to
the end of the fourth full fiscal quarter ended after the Closing Date, Consolidated Interest Expense for such period of four consecutive fiscal quarters shall be deemed to be (i) in the case of the period ended at the end of the first such fiscal
quarter, Consolidated Interest Expense for such fiscal quarter multiplied by 4, (ii) in the case of the period ended at the end of the second such fiscal quarter, Consolidated Interest Expense for the period of two fiscal quarters ended at the end
of such fiscal quarter multiplied by 2 and (iii) in the case of the period ended at the end of the third such fiscal quarter, Consolidated Interest Expense for the period of three fiscal quarters ended at the end of such fiscal quarter multiplied by
 4/3. 
  
 “Consolidated Leverage Ratio”: for any day, the ratio of (a) Consolidated Total Debt on such day to (b) Consolidated EBITDA of the
Borrower and its Subsidiaries for the period of four consecutive fiscal quarters of the Borrower most recently ended on or prior to such date; provided that for purposes of calculating Consolidated EBITDA of the Borrower and its Subsidiaries
for any period, (i) the Consolidated EBITDA of any Person or business acquired by the Borrower or any of its Subsidiaries during such period shall be included on a pro forma basis for such period (assuming the consummation of such
acquisition and the incurrence or assumption of any Indebtedness in connection therewith occurred on the first day of such period and including cost savings (to the extent including such cost savings would be permitted in accordance with Regulation
S-X) that would have been realized had such acquisition occurred on such day) if the consolidated balance sheet of such acquired Person and its consolidated Subsidiaries as at the end of the period preceding the acquisition of such Person and the
related consolidated statements of income and stockholders’ equity and of cash flows for the period in respect of which Consolidated EBITDA is to be calculated have been provided to the Administrative Agent and the Lenders prior to the date of
such acquisition, (ii) the Consolidated EBITDA of any Person Disposed of by the Borrower or any of its Subsidiaries, or attributable to the assets Disposed of, during such period shall be excluded for such period (assuming the consummation of such
Disposition and the repayment of any Indebtedness in connection therewith occurred on the first day of such period) and (iii) the Consolidated EBITDA attributable to any Customer Service Agreement for which CSA Payments have been made during such
period shall be included, at the election of the Borrower, on a pro forma basis for such period (assuming that such Customer Service Agreement had become effective on the first day of such period) if the Borrower’s calculation of
such additional Consolidated EBITDA has been provided to the Administrative Agent and the Lenders. 
  

 6 

 “Consolidated Net Income”: of any Person for any period, the consolidated net income (or
loss) of such Person and its Subsidiaries for such period, determined on a consolidated basis in accordance with GAAP; provided that in calculating Consolidated Net Income of the Borrower and its consolidated Subsidiaries for any period,
there shall be excluded (a) the income (or deficit) of any Person accrued prior to the date it becomes a Subsidiary of the Borrower or is merged into or consolidated with the Borrower or any of its Subsidiaries (except, in the case of the
calculation of the Consolidated Leverage Ratio, to the extent otherwise provided in the definition of “Consolidated Leverage Ratio”), (b) the income (or deficit) of any Person (other than a Subsidiary of the Borrower) in which the Borrower
or any of its Subsidiaries has an ownership interest, except to the extent that any such income is actually received by the Borrower or such Subsidiary in the form of dividends or similar distributions and (c) the undistributed earnings of any
Subsidiary of the Borrower to the extent that the declaration or payment of dividends or similar distributions by such Subsidiary is not at the time permitted by the terms of any Contractual Obligation (other than under any Loan Document) or
Requirement of Law applicable to such Subsidiary. 
  
 “Consolidated Total Debt”: at any date, the aggregate principal amount of all Funded Debt of the Borrower and its Subsidiaries at such date, determined on a consolidated basis in accordance with GAAP. 
  
 “Continuing Directors”: the directors of the Borrower on the
Closing Date, and each other director of the Borrower, if, in each case, such other director’s nomination for election to the board of directors of the Borrower is recommended by at least 66-2/3% of the then Continuing Directors. 
  
 “Contractual Obligation”: as to any Person, any provision of
any security issued by such Person or of any agreement, instrument or other undertaking to which such Person is a party or by which it or any of its Property is bound. 
  
 “Control Investment Affiliate”: as to any Person, any other Person that (a) directly or indirectly, is in
control of, is controlled by, or is under common control with, such Person and (b) is organized by such Person primarily for the purpose of making equity or debt investments in one or more companies. For purposes of this definition,
“control” of a Person means the power, directly or indirectly, to direct or cause the direction of the management and policies of such Person, whether by contract or otherwise. 
  
 “Copyrights”: as defined in the Guarantee and Collateral Agreement. 
  
 “CSA Payments”: signing bonuses paid by the Borrower and its
Subsidiaries to any Customer Service Client in consideration of, and as an inducement to, such Customer Service Client’s entering into a Customer Service Agreement and other investments by the Borrower and its Subsidiaries in Customer Service
Agreements. 
  
 “CSG”: CSG Systems Inc., a
Delaware corporation and a Wholly Owned Subsidiary of the Borrower. 
  

 7 

 “Customer Services Agreement”: any contract or agreement (or series of related contracts
or agreements) entered into by the Borrower or any of its Subsidiaries with any Person, pursuant to which the Borrower or any of its Subsidiaries renders services or sells, leases or licenses its products or property, in either case related to the
business of providing subscriber or customer management services, billing and statement mailing services, management reporting, live-voice operator telemarketing services, Cableperks and billing statement inserts, refund check processing,
pay-per-view itemization, insert printing, decision support services, VIP services and other similar services for businesses in various industries and developing and licensing related software to multiple cable system operators, direct broadcast
satellite television operators, cable programming providers, video dial tone providers, telephony and telephone system operators, on-line service providers, utility providers, insurance companies, financial services providers and businesses in other
industries. 
  
 “Customer Services Client”: any
Person who has entered into a Customer Services Agreement. 
  
 “Default”: any of the events specified in Section 8, whether or not any requirement for the giving of notice, the lapse of time, or both, has been satisfied. 
  
 “Deposit Accounts”: as defined in the Guarantee and Collateral Agreement. 
  
 “Derivatives Counterparty”: as defined in Section 7.6.

  
 “Designated Subsidiary”: any Domestic
Subsidiary that is not a Wholly Owned Subsidiary and that has been designated by the Borrower as a Designated Subsidiary for purposes of this Agreement by written notice to the Administrative Agent. 
  
 “Disposition”: with respect to any Property, any sale,
lease, sale and leaseback, assignment, conveyance, transfer or other disposition thereof (except for any license of Intellectual Property not described in clauses (b) or (c) below) and shall include, without limitation, (a) the issuance of Capital
Stock by any Subsidiary of the Borrower (other than any such issuance by any such Person to the Borrower or its Subsidiary, as the case may be, that is the holder of the remaining Capital Stock of such Person), (b) any exclusive license in the
United States of Intellectual Property relating to the Communications Control System product (“CCS”), and (c) any long term exclusive license in the United States of Intellectual Property of the Borrower or any of its Subsidiaries
(other than Intellectual Property relating to CCS), and the terms “Dispose” and “Disposed of” shall have correlative meanings. 
  

“Dollars” and “$”: lawful currency of the United States of America. 
  
 “Domestic Subsidiary”: any Subsidiary of the Borrower
organized under the laws of any jurisdiction within the United States of America. 
  
 “Environmental Laws”: any and all laws, rules, orders, regulations, statutes, ordinances, guidelines, codes, decrees, or other legally enforceable requirements (including, without limitation, common
law) of any international authority, foreign government, the United States, or any state, local, municipal or other governmental authority, regulating, relating to or imposing liability or standards of conduct concerning protection of the
environment, or 
  

 8 

 protection of human health or employee health and safety (as affected by the environment or by any substance the exposure
to which is reasonably suspected of causing harm to human health), as has been, is now, or may at any time hereafter be, in effect. 
  
 “Environmental Permits”: any and all permits, licenses, approvals, registrations, notifications, exemptions and other authorizations
required under any Environmental Law. 
  
 “ERISA”: the Employee Retirement Income Security Act of 1974, as amended from time to time. 
  
 “Eurodollar Reserve Percentage”: the reserve percentage (expressed as a decimal, rounded upward, if necessary, to the nearest
1/100th of one percent (0.01%)) in effect on the date LIBOR for such Interest Period is determined (whether or not
applicable to any Lender) under regulations issued from time to time by the Federal Reserve Board for determining the maximum reserve requirement (including any emergency, supplemental or other marginal reserve requirement) with respect to
Eurocurrency funding (currently referred to as “Eurocurrency liabilities”) having a term comparable to such Interest Period. 
  
 “Eurodollar Tranche”: the collective reference to LIBOR Loans under the Revolving Credit Facility, the then current Interest Periods with
respect to all of which begin on the same date and end on the same later date (whether or not such Loans shall originally have been made on the same day). 
  
 “Event of Default”: any of the events specified in Section 8, provided that any requirement for the giving of notice, the lapse of
time, or both, has been satisfied. 
  
 “Excluded
Assets”: as defined in the Guarantee and Collateral Agreement. 
  
 “Excluded Foreign Subsidiaries”: any Foreign Subsidiary of the Borrower in respect of which no election has been made to treat such Foreign Subsidiary for United States federal income tax purposes as a branch of a Person
formed or organized under the laws of the United States of America, or any State thereof or partnership the partners of which are Persons formed or organized under the laws of the United States of America, or any State thereof. 
  
 “Federal Funds Effective Rate”: for any day, the rate set
forth in the weekly statistical release designated as H.15(519), or any successor publication, published by the Federal Reserve Board (including any such successor, “H.15(519)”) for such day opposite the caption “Federal Funds
(Effective)” (or, if such day is not a Business Day, for the Business Day next preceding such day). If on any relevant day such rate is not yet published in H.15(519), the rate for such day will be the rate set forth in the daily statistical
release designated as the Composite 3:30 p.m. Quotations for U.S. Government Securities, or any successor publication, published by the Federal Reserve Bank of New York (including any such successor, the “Composite 3:30 p.m.
Quotation”) for such day under the caption “Federal Funds Effective Rate” (or, if such day is not a Business Day, for the Business Day next preceding such day). If on any relevant day the appropriate rate for such day is not yet
published in either H.15(519) or the Composite 3:30 p.m. Quotations, the rate for such day will be the arithmetic mean of the rates for the last transaction in overnight Federal funds arranged prior to 9:00 a.m., New York City time, on that day by
each of three leading brokers of Federal funds transactions in New York City selected by the Administrative Agent. 
  

 9 

 “Foreign Subsidiary”: any Subsidiary of the Borrower that is not a Domestic Subsidiary.

  
 “FQ1”, “FQ2 “,
“FQ3”, and “FQ4”: when used with a numerical year designation, means the first, second, third or fourth fiscal quarters, respectively, of such fiscal year of the Borrower. (e.g., FQ4 2004 means the fourth fiscal
quarter of the Borrower’s 2004 fiscal year, which ends December 31, 2004). 
  
 “Funded Debt”: with respect to any Person, all Indebtedness of such Person of the types described in, without duplication, clauses (a) through (e), (h) and (j) (but in the instance of Guarantee
Obligations under clause (h), only to the extent the Indebtedness so guaranteed pursuant to such Guarantee Obligations are of a type described in clauses (a) through (e) or clause (j)), in each case of the definition of “Indebtedness” in
this Section 1.1; provided, however, that the Indebtedness of any Person whose earnings are excluded from the calculation of Consolidated Net Income for any period pursuant to clause (c) of the definition of “Consolidated Net
Income” in this Section 1.1 shall not be included for purposes of calculating Funded Debt at any time during such period. 
  
 “Funding Office”: the office specified from time to time by the Administrative Agent as its funding office by notice to the Borrower and
the Lenders. 
  
 “GAAP”: generally accepted
accounting principles in the United States of America as in effect from time to time. 
  
 “Governmental Authority”: any nation or government, any state or other political subdivision thereof and any entity exercising executive, legislative, judicial, regulatory or administrative functions
of or pertaining to government. 
  
 “Grantor”: as
defined in the Guarantee and Collateral Agreement. 
  
 “Guarantee and Collateral Agreement”: the Guarantee and Collateral Agreement to be executed and delivered by the Borrower and each Subsidiary Guarantor, substantially in the form of Exhibit A, as the same may be amended,
supplemented or otherwise modified from time to time. 
  
 “Guarantee Obligation”: as to any Person (the “guaranteeing person”), any obligation of (a) the guaranteeing person or (b) another Person (including, without limitation, the issuer or maker of or under any
letter of credit, foreign bank guaranty or comparable third party payment or credit support agreement or instrument), if to induce the creation of such obligation of such other Person, the guaranteeing Person has issued a reimbursement,
counterindemnity or similar obligation, in either case guaranteeing or in effect guaranteeing any Indebtedness, leases, dividends or other obligations (the “primary obligations”) of any other third Person (the “primary
obligor”) in any manner, whether directly or indirectly, including, without limitation, any obligation of the guaranteeing person, whether or not contingent, (i) to purchase any such primary obligation or any Property constituting direct or
indirect security therefor, (ii) to advance 
  

 10 

 or supply funds (A) for the purchase or payment of any such primary obligation or (B) to maintain working capital or
equity capital of the primary obligor or otherwise to maintain the net worth or solvency of the primary obligor, (iii) to purchase Property, securities or services primarily for the purpose of assuring the owner of any such primary obligation of the
ability of the primary obligor to make payment of such primary obligation or (iv) otherwise to assure or hold harmless the owner of any such primary obligation against loss in respect thereof; provided, however, that the term Guarantee
Obligation shall not include endorsements of instruments for deposit or collection in the ordinary course of business. The amount of any Guarantee Obligation of any guaranteeing person shall be deemed to be the lower of (a) an amount equal to the
stated or determinable amount of the primary obligation in respect of which such Guarantee Obligation is made and (b) the maximum amount for which such guaranteeing person may be liable pursuant to the terms of the instrument embodying such
Guarantee Obligation, unless such primary obligation and the maximum amount for which such guaranteeing person may be liable are not stated or determinable, in which case the amount of such Guarantee Obligation shall be such guaranteeing
person’s maximum reasonably anticipated liability in respect thereof as determined by the Borrower in good faith. 
  
 “Hedge Agreements”: all interest rate or currency swaps, caps or collar agreements, foreign exchange agreements, commodity contracts or
similar derivative or hedging instrument or arrangement entered into by the Borrower or any its Subsidiaries to provide for protection of such Person against fluctuations in interest rates, currency exchange rates, commodity prices or the exchange
of nominal interest obligations, either generally or under specific contingencies. 
  
 “Immaterial Subsidiaries”: any Subsidiaries of the Borrower (a) the combined revenues of which constituted, for the period of four fiscal quarters ended on the last day of the most recent fiscal
quarter or fiscal year in respect of which financial statements shall have been delivered pursuant to Section 6.1, less than, for all such Subsidiaries in the aggregate, 5% of the consolidated revenues of the Borrower and its Subsidiaries for such
period and (b) the consolidated assets of which constituted, as at such last day, less than, for all such Subsidiaries in the aggregate, 5% of the consolidated assets of the Borrower and its Subsidiaries at such day. 
  
 “Inactive Subsidiary”: each Subsidiary of the Borrower that
has total net assets of $10,000 or less and has not Subsidiaries (other than Inactive Subsidiaries). 
  
 “Indebtedness”: of any Person at any date, without duplication, (a) all indebtedness of such Person for borrowed money, (b) all
obligations of such Person for the deferred purchase price of Property or services (other than (i) trade or other accounts payable incurred in the ordinary course of such Person’s business, (ii) deferred compensation arrangements with respect
to officers, directors, employees or agents of such Person and (iii) client deposits, accrued employee compensation and other liabilities accrued, in each case in the ordinary course of business), (c) all obligations of such Person evidenced by
notes, bonds, debentures or other similar instruments, (d) all indebtedness created or arising under any conditional sale or other title retention agreement with respect to Property acquired by such Person (even though the rights and remedies of the
seller or lender under such agreement in the event of default are limited to repossession or sale of such Property), (e) all Capital Lease Obligations of such Person, (f) all obligations of such Person, contingent or otherwise, as an 
  

 11 

 account party or applicant under acceptance, letter of credit or similar facilities, (g) all obligations of such Person,
contingent or otherwise, to purchase, redeem, retire or otherwise acquire for value any Capital Stock of such Person (other than any obligation to repurchase Capital Stock pursuant to the CSG Employee Stock Purchase Plan or to repurchase options or
warrants (or Capital Stock issued upon the exercise of options or warrants) in connection with the “cashless exercise” of options or warrants), (h) all Guarantee Obligations of such Person in respect of obligations of the kind referred to
in clauses (a) through (g) above; (i) all obligations of the kind referred to in clauses (a) through (h) above secured by (or for which the holder of such obligation has an existing right, contingent or otherwise, to be secured by) any Lien on
Property (including, without limitation, accounts and contract rights) owned by such Person, whether or not such Person has assumed or become liable for the payment of such obligation; (j) the principal balance outstanding under any synthetic lease,
tax retention operating lease, off-balance sheet loan or similar off-balance sheet financing product to which such Person is a party, where such transaction is considered borrowed money indebtedness for tax purposes but is classified as an operating
lease in accordance with GAAP and (k) for the purposes of Section 8(e) only, all obligations of such Person in respect of Hedge Agreements (provided that the principal amount of the Indebtedness of any Person in respect of any Hedge Agreement at any
time shall be the amount, if any, that would, under the agreements and instruments governing such Hedge Agreement, be payable by such Person at such time if such Hedge Agreement were terminated at such time by the other party thereto, in each case
taking into account any netting or set-off arrangements or agreements applicable thereto). 
  
 “Indemnified Liabilities”: as defined in Section 10.5(d). 
  
 “Indemnitee”: as defined in Section 10.5(d). 
  
 “Indenture”: that certain Indenture dated June 2, 2004 between the Borrower, as issuer, and Deutsche Bank Trust Company Americas, as
trustee, pursuant to which the Borrower issued its 2.50% Senior Subordinated Convertible Contingent Debt SecuritiesSM (CODESSM) due 2024. 
  
 “Insolvency”: with respect to any Multiemployer Plan, the condition that such Plan is insolvent within the
meaning of Section 4245 of ERISA. 
  
 “Insolvent”: pertaining to a condition of Insolvency. 
  
 “Intellectual Property”: the collective reference to all rights, priorities and privileges relating to intellectual property, whether arising under United States, multinational or foreign laws or
otherwise, including, without limitation, copyrights, copyright licenses, patents, patent licenses, trademarks, trademark licenses, technology, know-how and processes, and all rights to sue at law or in equity for any infringement or other
impairment thereof, including the right to receive all proceeds and damages therefrom. 
  
 “Interest Payment Date”: (a) as to any Base Rate Loan, the last day of each March, June, September and December to occur while such Loan is outstanding and the final maturity date of such Loan, (b) as
to any LIBOR Loan having an Interest Period of three months or shorter, the last day of such Interest Period, (c) as to any LIBOR Loan having an Interest 
  

 12 

 Period longer than three months, each day that is three months, or a whole multiple thereof, after the first day of such
Interest Period and the last day of such Interest Period and (d) as to any portion of any LIBOR Loan that is prepaid, the date of any such prepayment. 
  
 “Interest Period”: as to any LIBOR Loan, (a) initially, the period commencing on the borrowing or conversion date, as the case may be,
with respect to such LIBOR Loan and ending one, two, three, six or, with the consent of all relevant Lenders, nine or twelve months thereafter, as selected by the Borrower in its Borrowing Notice or Notice of Conversion/Continuation, as the case may
be, given with respect thereto; and (b) thereafter, each period commencing on the last day of the next preceding Interest Period applicable to such LIBOR Loan and ending one, two, three, six or, with the consent of all relevant Lenders, nine or
twelve months thereafter, as selected by the Borrower by irrevocable Notice of Continuation/Conversion given to the Administrative Agent prior to 11:00 A.M., Denver time, at least three Business Days prior to the last day of the then current
Interest Period with respect thereto; provided that all of the foregoing provisions relating to Interest Periods are subject to the following: 
  
 (i) if any Interest Period would otherwise end on a day that is not a Business Day, such Interest Period shall be extended to the next
succeeding Business Day unless the result of such extension would be to carry such Interest Period into another calendar month in which event such Interest Period shall end on the immediately preceding Business Day; 
  
 (ii) any Interest Period that would otherwise extend beyond
the Revolving Credit Termination Date shall end on the Revolving Credit Termination Date; 
  
 (iii) any Interest Period that begins on the last Business Day of a calendar month (or on a day for which there is no numerically
corresponding day in the calendar month at the end of such Interest Period) shall end on the last Business Day of the calendar month at the end of such Interest Period; and 
  
 (iv) notwithstanding the foregoing, with respect to the first Interest Period in respect of any Loan that
commences on or after the Closing Date, the Borrower may elect an Interest Period that commences on the first day otherwise applicable thereto and, subject to clauses (i) and (iii) above, ends on the last day of the calendar month in which such
Interest Period begins. 
  
 “Interest Rate Determination
Date”: with respect to any Interest Period, the date for calculating the applicable LIBOR for purposes of determining the interest rate for such Interest Period. The Interest Rate Determination Date for any LIBOR Loan shall be the second
Business Day prior to the first day of the related Interest Period for such LIBOR Loan. 
  
 “Investments”: as defined in Section 7.7. 
  
 “Issuing Lender”: Wells Fargo in its capacity as issuer of the Letters of Credit hereunder, and each other Lender from time to time designated by the Borrower as an Issuing Lender with the consent of
such Lender and the Administrative Agent (which consent, in the case of the Administrative Agent, will not be unreasonably withheld). 
  

 13 

 “KeyBank”: KeyBank National Association. 
  
 “L/C Commitment”: $40,000,000. 
  
 “L/C Fee Payment Date”: the last day of each March, June,
September and December and the Revolving Credit Termination Date. 
  
 “L/C Obligations”: at any time, an amount equal to the sum of (a) the aggregate then undrawn and unexpired amount of the then outstanding Letters of Credit and (b) the aggregate amount of drawings under Letters of Credit
that have not then been reimbursed pursuant to Section 3.5. 
  
 “L/C Participants”: with respect to any Letter of Credit, the collective reference to all the Revolving Credit Lenders other than the Issuing Lender that issued such letter of Credit. 
  
 “Lender Addendum”: with respect to any initial Lender, a
Lender Addendum, substantially in the form of Exhibit H, to be executed and delivered by such Lender on the Closing Date as provided in Section 10.18. 
  
 “Lenders”: as defined in the preamble hereto. Unless the context clearly indicates otherwise, “Lenders” shall include the Swing
Line Lender. 
  
 “Letter of Credit Rights”: as
defined in the Guarantee and Collateral Agreement. 
  
 “Letters of Credit”: as defined in Section 3.1(a). 
  
 “LIBOR”: for any Interest Rate Determination Date with respect to an Interest Period for any Loan to be made, continued as or converted into a LIBOR Loan, the London interbank offered rate, rounded
upward, if necessary, to the nearest 1/100th of one percent (0.01%), equal to the offered rate for deposits in
Dollars for a period equal to such Interest Period, commencing on the first day of such Interest Period, which appears on Page LIBOR01 of the Reuters screen (or such other page as may replace Page LIBOR01 on that service or any successor service for
the purpose of displaying London interbank offered rates of major banks) as of 11:00 A.M., London time, on such Interest Rate Determination Date. If the LIBOR for an Interest Period cannot be determined pursuant to the preceding sentence, then the
LIBOR for such Interest Period shall be determined on the basis of the rates at which deposits in Dollars are offered to the Reference Lender at approximately 11:00 A.M., London time, on such Interest Rate Determination Date on an amount
approximately equal to the principal amount of the Reference Lender’s LIBOR Loans to which such Interest Period is applicable. The Administrative Agent will request the principal London office of the Reference Lender to provide a quotation of
its rate. 
  
 “LIBOR Loans”: Loans for which the
applicable rate of interest is based upon Adjusted LIBOR. 
  
 “Lien”: any mortgage, pledge, hypothecation, assignment, deposit arrangement, encumbrance, lien (statutory or other), charge or other security interest or any preference, 
  

 14 

 priority or other security agreement or preferential arrangement of any kind or nature whatsoever (including, without
limitation, any conditional sale or other title retention agreement and any capital lease having substantially the same economic effect as any of the foregoing). 
  
 “Liquidity”: without duplication, the sum of (a) cash on hand and Cash Equivalents of the Borrower and its
Subsidiaries plus (b) the Aggregate Available Revolving Credit Commitments. 
  
 “Loan”: any loan made by any Lender pursuant to this Agreement. 
  
 “Loan Documents”: this Agreement, the Security Documents, the Applications and the Notes. 
  
 “Loan Parties”: the Borrower and each other Subsidiary of
the Borrower that is a party to a Loan Document. 
  
 “Material Adverse Effect”: a material adverse effect on (a) the business, property, financial condition or results of operations of the Borrower and its Subsidiaries (which are Subsidiary Guarantors), taken as a whole, or
(b) the validity or enforceability of this Agreement or any of the other Loan Documents or the rights or remedies of the Agents or the Lenders hereunder or thereunder. 
  
 “Material Customer Services Agreement”: at any time, any Customer Service Agreement the processing revenues
under which, during the period of four consecutive fiscal quarters of the Borrower ended on the last day of the fiscal quarter most recently ended for which financial statements shall have been delivered pursuant to Section 5.1(b) or 6.1, shall
exceed 10% of the consolidated processing revenues of the Borrower and its Subsidiaries for such period. 
  
 “Material Environmental Amount”: an amount or amounts payable by the Borrower and/or any of its Subsidiaries, in the aggregate in excess
of $10,000,000, for: costs to comply with any Environmental Law; costs of any investigation, and any remediation, of any Material of Environmental Concern; and compensatory damages (including, without limitation damages to natural resources),
punitive damages, fines, and penalties pursuant to any Environmental Law. 
  
 “Materials of Environmental Concern”: any gasoline or petroleum (including crude oil or any fraction thereof) or petroleum products, polychlorinated biphenyls, urea-formaldehyde insulation, asbestos,
pollutants, contaminants, radioactivity, and any other substances or forces of any kind, whether or not any such substance or force is defined as hazardous or toxic under any Environmental Law, that is regulated pursuant to or would reasonably be
expected to give rise to liability under any Environmental Law. 
  
 “Moody’s”: Moody’s Investors Service, Inc. (or successors thereto). 
  
 “Multiemployer Plan”: a Plan that is a multiemployer plan as defined in Section 4001(a)(3) of ERISA. 
  

 15 

 “Non-Excluded Taxes”: as defined in Section 2.16(a). 
  
 “Non-U.S. Lender”: as defined in Section 2.16(d).

  
 “Note”: any promissory note evidencing any
Loan. 
  
 “Notice of Conversion/Continuation”:
with respect to any request for conversion or continuation of Loans hereunder, a notice from the Borrower, substantially in the form of, and containing the information prescribed by, Exhibit I, delivered to the Administrative Agent. 
  
 “Obligations”: the unpaid principal of and interest on
(including, without limitation, interest accruing after the maturity of the Loans and Reimbursement Obligations and interest accruing after the filing of any petition in bankruptcy, or the commencement of any insolvency, reorganization or like
proceeding, relating to the Borrower, whether or not a claim for post-filing or post-petition interest is allowed in such proceeding) the Loans, the Reimbursement Obligations and all other obligations and liabilities of the Borrower to the
Administrative Agent or to any Lender or any Qualified Counterparty, whether direct or indirect, absolute or contingent, due or to become due, or now existing or hereafter incurred, which may arise under, out of, or in connection with, this
Agreement, any other Loan Document, the Letters of Credit, any Specified Hedge Agreement or any other document made, delivered or given in connection herewith or therewith, whether on account of principal, interest, reimbursement obligations, fees,
indemnities, costs, expenses (including, without limitation, all fees, charges and disbursements of counsel to the Administrative Agent or to any Lender that are required to be paid by the Borrower pursuant hereto) or otherwise; provided that
(a) obligations of the Borrower or any of its Subsidiaries under any Specified Hedge Agreement shall be secured and guaranteed pursuant to the Security Documents only to the extent that, and for so long as, the other Obligations are so secured and
guaranteed and (b) any release of Collateral or Subsidiary Guarantors effected in the manner permitted by this Agreement shall not require the consent of holders of obligations under Specified Hedge Agreements. 
  
 “Other Taxes”: any and all present or future stamp or
documentary taxes and any other excise or property taxes, charges or similar levies arising from any payment made hereunder or from the execution, delivery or enforcement of, or otherwise with respect to, this Agreement or any other Loan Document.

  
 “Participant”: as defined in Section 10.6(b).

  
 “Payment Amount”: as defined in Section 3.5.

  
 “Payment Office”: the office specified from
time to time by the Administrative Agent as its payment office by notice to the Borrower and the Lenders. 
  
 “PBGC”: the Pension Benefit Guaranty Corporation established pursuant to Subtitle A of Title IV of ERISA (or any successor). 

 

 16 

 “Permitted Acquisition”: any acquisition by the Borrower or any of its Subsidiaries of
all or substantially all of the Capital Stock, or substantially all of the assets, of any Person, or of all or substantially all of the assets constituting a division or business line of any Person (including pursuant to an merger, consolidation or
similar transaction), if such acquisition complies with the following criteria: 
  
 (a) no Default (other than a Default existing solely under Section 8.1(d)) or Event of Default shall be in effect after giving effect to
such acquisition, and the Borrower shall have delivered to the Administrative Agent a certificate of a Responsible Officer to such effect; 
  
 (b) after giving effect to the consummation of such acquisition and to the incurrence of any Indebtedness associated therewith, the
Borrower shall be in pro forma compliance with the covenant in Section 7.1(c); 
  
 (c) the acquisition of the Person, division or line of business acquired shall not be in violation of Section 7.14; 
  
 (d) except as otherwise expressly permitted by Section
7.7(n) relating to Investments in joint ventures, any Person whose Capital Stock is directly or indirectly acquired shall be, after giving effect to such acquisition, a direct or an indirect Subsidiary of the Borrower; and 
  
 (e) if the total consideration for, or value paid in, such
acquisition, is at least $10.0 million (whether such consideration or value paid is in the form of cash, securities or a combination thereof and including any escrowed or other amounts held back), the Borrower shall have given notice of such
acquisition to the Administrative Agent pursuant to Section 6.7(f). 
  
 “Permitted CSA Payment”: any CSA Payment made by the Borrower or any of its Subsidiaries, if such CSA Payment complies with the following criteria: 
  
 (a) no Default (other than a Default existing solely under Section 8.1(d)) or Event of Default shall be in
effect after giving effect to the making of such CSA Payment; and 
  
 (b) after giving effect to the making of such CSA Payment, the Borrower shall be in pro forma compliance with the covenant in Section 7.1(c). 
  
 “Permitted Subordinated Debt Payment”: as defined in Section
7.7(m). 
  
 “Person”: an individual, partnership,
corporation, limited liability company, business trust, joint stock company, trust, unincorporated association, joint venture, Governmental Authority or other entity of whatever nature. 
  
 “Plan”: at a particular time, any employee benefit plan that is covered by ERISA and in respect of which
the Borrower or a Commonly Controlled Entity is (or, if such plan were terminated at such time, would under Section 4069 of ERISA be deemed to be) an “employer” as defined in Section 3(5) of ERISA. 
  
 “Pledged Stock”: as defined in the Guarantee and Collateral
Agreement. 
  

 17 

 “Pricing Grid”: the pricing grid attached hereto as Annex A. 
  
 “Prime Rate”: as defined in the definition of Base Rate.

  
 “Projections”: as defined in Section 6.2(c).

  
 “Property”: any right or interest in or to
property of any kind whatsoever, whether real, personal or mixed and whether tangible or intangible, including, without limitation, Capital Stock. 
  
 “Qualified Counterparty”: with respect to any Specified Hedge Agreement, any counterparty thereto that, at the time such Specified Hedge
Agreement was entered into, was a Lender or an affiliate of a Lender. 
  
 “Reference Lender”: Wells Fargo. 
  
 “Register”: as defined in Section 10.6(d). 
  
 “Regulation U”: Regulation U of the Board as in effect from time to time. 
  
 “Regulation X”: Regulation X of the Board as in effect from time to time. 
  
 “Reimbursement Obligation”: the obligation of the Borrower to reimburse an Issuing Lender pursuant to
Section 3.5 for amounts drawn under Letters of Credit issued by such Issuing Lender. 
  
 “Related Fund”: with respect to any Lender, any fund that (a) invests in commercial loans and (b) is managed or advised by the same investment advisor as such Lender, by such Lender or an Affiliate of
such Lender. 
  
 “Reorganization”: with respect
to any Multiemployer Plan, the condition that such plan is in reorganization within the meaning of Section 4241 of ERISA. 
  
 “Reportable Event”: any of the events set forth in Section 4043(c) of ERISA, other than those events as to which the thirty day notice
period is waived under subsections .27, .28, .29, .30, .31, .32, .34 or .35 of PBGC Reg. § 4043. 
  
 “Required Lenders”: at any time, the holders of more than 50% of the Total Revolving Credit Commitments then in effect or, if the
Revolving Credit Commitments have been terminated, the Total Revolving Extensions of Credit then outstanding; provided that if at any applicable time there shall be two or more Lenders, then Required Lenders must also consist of at least two
(2) Lenders (which are not an Affiliate or a Related Fund of the other). 
  
 “Requirement of Law”: as to any Person, the Certificate of Incorporation and By-Laws or other organizational or governing documents of such Person, and any law, treaty, rule or regulation or
determination of an arbitrator or a court or other Governmental Authority, in each case applicable to or binding upon such Person or any of its Property or to which such Person or any of its Property is subject. 
  

 18 

 “Responsible Officer”: with respect to any Person, the chief executive officer,
president, chief financial officer, principal accounting officer or treasurer of such Person. Unless otherwise qualified, all references to a “Responsible Officer” in this Agreement shall refer to a Responsible Officer of the Borrower.

  
 “Restricted Payments”: as defined in Section
7.6. 
  
 “Revolving Credit Commitment”: as to any
Lender, the obligation of such Lender, if any, to make Revolving Credit Loans and to participate in Letters of Credit, in an aggregate principal and/or face amount not to exceed the amount set forth under the heading “Revolving Credit
Commitment” opposite such Lender’s name on Schedule 1 to the Lender Addendum delivered by such Lender, or, as the case may be, in the Assignment and Acceptance pursuant to which such Lender became a party hereto, as the same may be changed
from time to time pursuant to the terms hereof. The original aggregate amount of the Total Revolving Credit Commitments is $100,000,000. 
  
 “Revolving Credit Commitment Period”: the period from and including the Closing Date to the Revolving Credit Termination Date.

  
 “Revolving Credit Facility”: the Revolving
Credit Commitments and the extensions of credit made thereunder. 
  
 “Revolving Credit Lender”: each Lender that has a Revolving Credit Commitment or that is the holder of Revolving Extensions of Credit. 
  

“Revolving Credit Loans”: as defined in Section 2.1(a). 
  
 “Revolving Credit Note”: as defined in Section 2.5(f). 
  
 “Revolving Credit Percentage”: as to any Revolving Credit
Lender at any time, the percentage which such Lender’s Revolving Credit Commitment then constitutes of the Total Revolving Credit Commitments (or, at any time after the Revolving Credit Commitments shall have expired or terminated, the
percentage which the aggregate amount of such Lender’s Revolving Extensions of Credit then outstanding constitutes of the amount of the Total Revolving Extensions of Credit then outstanding). 
  
 “Revolving Credit Termination Date”: the date which is five
years after the Closing Date. 
  
 “Revolving Extensions of
Credit”: as to any Revolving Credit Lender at any time, an amount equal to the sum of (a) the aggregate principal amount of all Revolving Credit Loans made by such Lender then outstanding and (b) the aggregate amount of such Lender’s
participating interests in the L/C Obligations then outstanding (or, in the case of each Issuing Lender, such Issuing Lender’s interest remaining in such L/C Obligations after giving effect to the grant of participating interests therein to the
other Lenders pursuant to Section 3.4). 
  
 “S&P”: Standard & Poor’s Ratings Services (or successors thereto). 
  

 19 

 “SEC”: the Securities and Exchange Commission (or successors thereto or an analogous
Governmental Authority). 
  
 “Secured Parties”:
as defined in the Guarantee and Collateral Agreement. 
  
 “Securities Accounts”: as defined in the Guarantee and Collateral Agreement. 
  
 “Security Documents”: the collective reference to the Guarantee and Collateral Agreement and all other security documents hereafter
delivered to the Administrative Agent granting a Lien on any Property of any Person to secure the obligations and liabilities of any Loan Party under any Loan Document. 
  
 “Single Employer Plan”: any Plan that is covered by Title IV of ERISA, but which is not a Multiemployer
Plan. 
  
 “Solvent”: with respect to any Person,
as of any date of determination, (a) the amount of the “present fair saleable value” of the assets of such Person, as of such date, exceeds the amount of all “liabilities of such Person, contingent or otherwise”, as of such date,
as such quoted terms are determined in accordance with applicable federal and state laws governing determinations of the insolvency of debtors, (b) such Person does not have, as of such date, an unreasonably small amount of capital with which to
conduct its business, and (c) such Person will be able to pay its debts as they mature. For purposes of this definition, (i) “debt” means liability on a “claim”, and (ii) “claim” means any (A) right to payment, whether
or not such a right is reduced to judgment, liquidated, unliquidated, fixed, contingent, matured, unmatured, disputed, undisputed, legal, equitable, secured or unsecured or (B) right to an equitable remedy for breach of performance if such breach
gives rise to a right to payment, whether or not such right to an equitable remedy is reduced to judgment, fixed, contingent, matured or unmatured, disputed, undisputed, secured or unsecured. 
  
 “Specified Change of Control”: a “Change of
Control”, or like event, as defined in the Indenture or in any other indenture pursuant to which Indebtedness of the Borrower or CSG may be outstanding at any time. 
  
 “Specified Hedge Agreement”: any Hedge Agreement entered into by the Borrower or any of its Subsidiaries
with (a) any Lender or any affiliate thereof, as counterparty or (b) any Person that was a Lender or an affiliate of a Lender at the time such Hedge Agreement was entered into, as counterparty. 
  
 “Standby Letter of Credit”: an irrevocable letter of credit
(other than a Trade Letter of Credit) for the account of any Loan Party and for the benefit of any holder of obligations of the Borrower or any of its Subsidiaries. 
  
 “Subordinated Debt”: the Indebtedness of the Borrower in the original principal amount of $230,000,000
incurred pursuant to the Indenture and the other Subordinated Debt Documents. 
  

 20 

 “Subordinated Debt Documents”: the Indenture, and all other instruments, agreements and
documents evidencing or governing the Subordinated Debt or providing for any Guarantee Obligation thereof. 
  
 “Subsidiary”: as to any Person, a corporation, partnership, limited liability company or other entity of which shares of stock or other
ownership interests having ordinary voting power (other than stock or such other ownership interests having such power only by reason of the happening of a contingency) to elect a majority of the board of directors or other managers of such
corporation, partnership or other entity are at the time owned, or the management of which is otherwise controlled, directly or indirectly through one or more intermediaries, or both, by such Person. Unless otherwise qualified, all references to a
“Subsidiary” or to “Subsidiaries” in this Agreement shall refer to a Subsidiary or Subsidiaries of the Borrower. 
  
 “Subsidiary Guarantor”: each Subsidiary of the Borrower other than any Excluded Foreign Subsidiary, any Designated Subsidiary and any
Inactive Subsidiary. 
  
 “Swing Line Commitment”:
as to the Swing Line Lender, the obligation of such Lender, if any, to make Swing Line Loans in an aggregate principal amount not to exceed the amount set forth under the heading “Swing Line Credit Commitment” opposite such Lender’s
name on Schedule 1 to the Lender Addendum delivered by such Lender, or, as the case may be, in the Assignment and Acceptance pursuant to which such Lender became a party hereto, as the same may be changed from time to time pursuant to the terms
hereof. The original amount of the Swing Line Lender’s Commitment is $10,000,000. 
  
 “Swing Line Extensions of Credit”: as to the Swing Line Lender at any time, an amount equal to the aggregate principal amount of all Swing Line Loans made by the Swing Line Lender then outstanding.

  
 “Swing Line Facility”: the Swing Line
Commitment and the extensions of credit made thereunder. 
  
 “Swing Line Lender”: Wells Fargo, in its capacity as Lender of Swing Line Loans hereunder. 
  
 “Swing Line Loan”: a Loan made pursuant to Section 2.3. 
  
 “Swing Line Maturity Date”: as defined in Section 2.5(b). 
  
 “Swing Line Note”: as defined in Section 2.5(f). 

 
 “Syndication Agent”: as defined in the preamble hereto.

  
 “Total Revolving Credit Commitments”: at any
time, the aggregate amount of the Revolving Credit Commitments then in effect for all Lenders. 
  
 “Total Revolving Extensions of Credit”: at any time, the aggregate amount of the Revolving Extensions of Credit of all Revolving Credit Lenders outstanding at such time. 
  

 21 

 “Trade Letter of Credit”: a documentary, trade or commercial letter of credit in respect
of the purchase of goods or services issued for the account of any Loan Party and for the benefit of any holder of obligations of the Borrower or any of its Subsidiaries incurred in the ordinary course of business. 
  
 “Transferee”: as defined in Section 10.14. 
  
 “Type”: as to any Loan, its nature as a Base Rate Loan or a
LIBOR Loan. 
  
 “Uniform Commercial Code” or
“UCC”: as defined in the Guarantee and Collateral Agreement. 
  
 “Wells Fargo”: Wells Fargo Bank, National Association. 
  
 “Wholly Owned Subsidiary”: as to any Person, any other Person all of the Capital Stock of which (other than directors’ qualifying
shares required by law) is owned by such Person directly and/or through other Wholly Owned Subsidiaries. 
  
 1.2 Other Definitional Provisions. 
  
 (a) Unless otherwise specified therein, all terms defined in this Agreement shall have the defined meanings when used in the other Loan Documents or any
certificate or other document made or delivered pursuant hereto or thereto. 
  
 (b) As used herein and in the other Loan Documents, and any certificate or other document made or delivered pursuant hereto or thereto, accounting terms not defined in Section 1.1 and accounting terms partly defined
in Section 1.1, to the extent not defined, shall have the respective meanings given to them under GAAP. 
  
 (c) The words “hereof”, “herein” and “hereunder” and words of similar import when used in this Agreement shall refer to this
Agreement as a whole and not to any particular provision of this Agreement, and Section, Schedule and Exhibit references are to this Agreement unless otherwise specified. 
  
 (d) The meanings given to terms defined herein shall be equally applicable to both the singular and plural forms of such
terms. 
  
 (e) All calculations of financial ratios set forth in
Section 7.1, and the calculation of the Consolidated Leverage Ratio for purposes of determining the Applicable Margin and the Commitment Fee Rate, shall be calculated to the same number of decimal places as the relevant ratios are expressed in and
shall be rounded upward if the number in the decimal place immediately following the last calculated decimal place is five or greater. For example, if the relevant ratio is to be calculated to the hundredth decimal place and the calculation of the
ratio is 5.125, the ratio will be rounded up to 5.13. 
  

 22 

 SECTION 2. AMOUNT AND TERMS OF COMMITMENTS 
  
 2.1 Revolving Credit Commitments. 
  
 Subject to the terms and conditions hereof, the Revolving Credit Lenders severally agree to make revolving credit loans
(“Revolving Credit Loans”) to the Borrower from time to time during the Revolving Credit Commitment Period in an aggregate principal amount at any one time outstanding for each Revolving Credit Lender which, when added to such
Lender’s Revolving Credit Percentage of the L/C Obligations then outstanding and such Lender’s Revolving Credit Percentage of the Swing Line Extensions of Credit then outstanding, does not exceed the amount of such Lender’s Revolving
Credit Commitment. During the Revolving Credit Commitment Period the Borrower may use the Revolving Credit Commitments by borrowing, prepaying the Revolving Credit Loans in whole or in part, and reborrowing, all in accordance with the terms and
conditions hereof. The Revolving Credit Loans may from time to time be LIBOR Loans or Base Rate Loans, as determined by the Borrower and notified to the Administrative Agent in accordance with Sections 2.2 and 2.9, provided that no Revolving Credit
Loan shall be made as a LIBOR Loan after the day that is one month prior to the Revolving Credit Termination Date. 
  
 2.2 Procedure for Revolving Credit Borrowing. 
  
 The Borrower may borrow under the Revolving Credit Commitments on any Business Day during the Revolving Credit Commitment Period, provided that the
Borrower shall deliver to the Administrative Agent a Borrowing Notice (which Borrowing Notice must be received by the Administrative Agent prior to 11:00 A.M., Denver time, (a) three Business Days prior to the requested Borrowing Date, in the case
of LIBOR Loans or (b) one Business Day prior to the requested Borrowing Date, in the case of Base Rate Loans. Each borrowing of Revolving Credit Loans under the Revolving Credit Commitments shall be in an amount equal to (x) in the case of Base Rate
Loans, (I) $1,000,000 or a multiple of $500,000 in excess thereof or (II) the then aggregate Available Revolving Credit Commitments; provided that a borrowing of Base Rate Loans made pursuant to Section 3.5 shall be in the amount of the Payment
Amount to be paid with the proceeds of such Base Rate Loans) and (y) in the case of LIBOR Loans, $2,500,000 or a whole multiple of $500,000 in excess thereof. Upon receipt of any such Borrowing Notice from the Borrower, the Administrative Agent
shall promptly notify each Revolving Credit Lender thereof. Each Revolving Credit Lender will make its Revolving Credit Percentage of the amount of each borrowing of Revolving Credit Loans available to the Administrative Agent for the account of the
Borrower at the Funding Office prior to 12:00 A.M.(Noon), Denver time, on such requested Borrowing Date in funds immediately available to the Administrative Agent. Such borrowing will then be made available to the Borrower by the Administrative
Agent in like funds as received by the Administrative Agent. 
  
 2.3 Swing Line Loans. 
  
 Subject to the terms
and conditions hereof, the Swing Line Lender agrees to make loans to the Borrower from time to time during the Revolving Credit Commitment Period in an aggregate principal amount at any time outstanding that will not result in (i) the aggregate
principal amount of all Swing Line Loans exceeding the Swing Line Commitment or (ii) the sum 
  

 23 

 of (1) all Revolving Extensions of Credit then outstanding plus (2) all Swing Line Extensions of Credit then outstanding,
after giving effect to such requested Swing Line Loan, exceeding the Total Revolving Credit Commitments. Each Swing Line Loan shall be in a principal amount of $50,000 or an integral multiple of $50,000; provided that the Swing Line Lender shall not
be required to make a Swing Line Loan to refinance an outstanding Swing Line Loan. The Swing Line Facility may be terminated or reduced from time to time as provided herein. Within the foregoing limits, the Borrower may borrow, pay or prepay and
reborrow Swing Line Loans hereunder, subject to the terms, conditions and limitations set forth herein. 
  
 2.4 Procedure for Swing Line Borrowing. 
  
 The Borrower shall notify the Administrative Agent by telecopy or by telephone, not later than 11:00 A.M., Denver time, on the day of a proposed Swing
Line Loan. Such notice shall be delivered on a Business Day, shall be irrevocable and shall refer to this Agreement. Promptly after such notification, the Borrower shall hand deliver or telecopy to the Administrative Agent a duly completed Borrowing
Notice confirming such notification. Each such Borrowing Notice shall be signed by or on behalf of the Borrower and shall specify: (i) that the Borrower is requesting a Swing Line Loan, (ii) the requested date of such Swing Line Loan (which shall be
a Business Day), and (iii) the amount of such Swing Line Loan. The Administrative Agent will promptly advise the Swing Line Lender of any notice received from the Borrower pursuant to this Section 2.4. The Swing Line Lender shall make each Swing
Line Loan available to the Borrower by means of a credit to the general deposit account of the Borrower with the Swing Line Lender by 2:00 P.M., Denver time, on the date such Swing Line Loan is so requested. Each Swing Line Loan shall be a Base Rate
Loan and shall bear interest as provided in Section 2.11 and Section 2.12. 
  
 2.5 Repayment of Loans; Evidence of Debt. 
  
 (a) The Borrower hereby unconditionally promises to pay to the Administrative Agent for the account of the appropriate Revolving Credit Lender the then unpaid principal amount of each Revolving Credit Loan of such
Revolving Credit Lender on the Revolving Credit Termination Date (or on such earlier date on which the Revolving Credit Loans become due and payable pursuant to Section 8). 
  
 (b) The Borrower hereby unconditional promises to pay to the Swing Line Lender the outstanding principal amount of each
Swing Line Loan on the earlier of (A) the maturity date specified in the applicable Borrowing Notice (which maturity shall be no later than the ten (10th) Business Day after the requested Borrowing Date (each such date a “Swing Line Maturity Date”)) and (B) the Revolving Loan Termination Date (or on such earlier date on which the
Revolving Credit Loans become due and payable pursuant to Section 8); provided, that anything contained in this Agreement to the contrary notwithstanding, (x) unless the Borrower shall have notified the Administrative Agent and the Swing Line Lender
prior to 9:00 A.M., Denver time, on the Swing Line Maturity Date for any Swing Line Loan that the Borrower intends on such day to repay such Swing Line Loan with funds other than the proceeds of Revolving Loans, the Borrower shall be deemed to have
given a timely Borrowing Notice to the Administrative Agent requesting the Lenders having Revolving Loan Commitments to make Revolving Loans that are Base Rate Loans on such Swing Line Maturity Date in an amount in 
  

 24 

 Dollars equal to the amount of such outstanding Swing Line Loan and the Administrative Agent shall promptly notify each
relevant Lender of its Revolving Credit Percentage of such Revolving Loans and (B) Lenders having Revolving Loan Commitments shall, not later than 11:00 A.M., Denver time, on such Swing Line Maturity Date, make Revolving Loans that are Base Rate
Loans in the amount of such Swing Line Loan, the proceeds of which shall be applied directly to repay such Swing Line Loan. Each Lender’s obligation to make Revolving Loans pursuant to the immediately preceding sentence shall be absolute and
unconditional and shall not, for the avoidance of doubt, be subject to satisfaction of the conditions set forth in Section 5.2. 
  
 (c) Each Lender shall maintain in accordance with its usual practice an account or accounts evidencing indebtedness of the Borrower to such Lender
resulting from each Loan of such Lender from time to time, including the amounts of principal and interest payable and paid to such Lender from time to time under this Agreement. 
  
 (d) The Administrative Agent, on behalf of the Borrower, shall maintain the Register pursuant to Section 10.6(d), and a
subaccount therein for each Lender, in which shall be recorded (i) the amount of each Loan made hereunder and any Note evidencing such Loan, the Type of such Loan and each Interest Period applicable thereto, (ii) the amount of any principal or
interest due and payable or to become due and payable from the Borrower to each Lender hereunder and (iii) both the amount of any sum received by the Administrative Agent hereunder from the Borrower and each Lender’s share thereof. 

 
 (e) The entries made in the Register and the accounts of each Lender
maintained pursuant to Section 2.5(c) shall, to the extent permitted by applicable law, be prima facie evidence of the existence and amounts of the obligations of the Borrower therein recorded; provided, however, that the
failure of any Lender or the Administrative Agent to maintain the Register or any such account, or any error therein, shall not in any manner affect the obligation of the Borrower to repay (with applicable interest) the Loans made to the Borrower by
such Lender in accordance with the terms of this Agreement. 
  
 (f) The Borrower agrees that, upon the request to the Administrative Agent by any Lender, the Borrower will promptly execute and deliver to such Lender a promissory note of the Borrower evidencing any Revolving Credit Loans or Swing Line
Loans, as the case may be, of such Lender, substantially in the forms of Exhibit F-1 or F-2, respectively (a “Revolving Credit Note” or “Swing Line Note”, respectively), with appropriate insertions as to date and
principal amount. 
  
 2.6 Commitment Fees, etc. 

 
 (a) The Borrower agrees to pay to the Administrative Agent for the
account of each Revolving Credit Lender a commitment fee for each day during the period from and including the Closing Date to but excluding the last day of the Revolving Credit Commitment Period, computed at the Commitment Fee Rate for such day on
the Available Revolving Credit Commitment of such Lender. The commitment fee computed pursuant to this Section 2.6(a) shall be computed as of the close of business on such day, and shall be payable quarterly in arrears on the last day of each March,
June, September and December and on the Revolving Credit Termination Date, commencing on the first of such dates to occur after the date hereof. 
  

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 For purposes of computing the commitment fee payable to any Lender pursuant to this Section 2.6(a) only and not for any
other purpose, (i) the Available Revolving Credit Commitment of each Lender shall be computed without including in such computation such Lender’s Revolving Credit Percentage of the Swing Line Extensions of Credit then outstanding and (ii)
notwithstanding clause (i), with respect to the computation of the commitment fee payable to the Lender that is also the Swing Line Lender only, the Available Revolving Credit Commitment of such Lender shall be computed by including in place of such
Lender’s Revolving Credit Percentage of the Swing Line Extensions of Credit then outstanding the aggregate principal amount of the Swing Loans then outstanding. 
  
 (b) The Borrower agrees to pay to the Agents the fees in the amounts and on the dates previously agreed to in writing by the
Borrower, the Agents and the Arrangers. 
  
 (c) The Borrower
agrees to pay to the Administrative Agent the agency fees in the amounts and on the dates from time to time agreed to in writing by the Borrower and the Administrative Agent. 
  
 2.7 Termination or Reduction of Revolving Credit Commitments. 
  
 The Borrower shall have the right, upon not less than three Business
Days’ notice to the Administrative Agent, to terminate the Revolving Credit Commitments or, from time to time, to reduce the aggregate amount of the Revolving Credit Commitments; provided that no such termination or reduction of
Revolving Credit Commitments shall be permitted if, after giving effect thereto and to any prepayments of the Revolving Credit Loans, Swing Line Loans or Reimbursement Obligations made, or terminations or expirations of Letters of Credit occurring,
on the effective date thereof, the sum of the Total Revolving Extensions of Credit and the total Swing Line Loans then outstanding would exceed the Total Revolving Credit Commitments. Any such reduction shall be in an amount equal to (i) $1,000,000
or a whole multiple of $500,000 in excess thereof or (ii) the then aggregate Available Revolving Credit Commitments, and shall reduce permanently the Revolving Credit Commitments then in effect. To the extent that the Total Revolving Credit
Commitments are terminated or are permanently reduced pursuant to this Section 2.7 to an amount less than the amount of the Swing Line Commitment then in effect, the Swing Line Commitment shall be correspondingly terminated or permanently reduced so
that at no time is the Swing Line Commitment greater than the Total Revolving Credit Commitments. 
  
 2.8 Optional Prepayments. 
  
 The Borrower may at any time and from time to time prepay the Loans, in whole or in part, without premium or penalty (except as otherwise provided
herein), upon irrevocable notice delivered to the Administrative Agent at least one Business Day prior thereto, in the case of Base Rate Loans (or same day notice with respect to Swing Line Loans), and three Business Days prior thereto, in the case
of LIBOR Loans, which notice shall, in each case, specify the date and amount of such prepayment, whether such prepayment is of Swing Line Loans or Revolving Credit Loans, and whether such prepayment is of LIBOR Loans or Base Rate Loans;
provided that if a LIBOR Loan is prepaid on any day other than the last day of the Interest Period applicable thereto, the Borrower shall also pay any amounts owing pursuant to Section 2.17. 
  

 26 

 Upon receipt of any such notice the Administrative Agent shall promptly notify each relevant Lender thereof. If any such
notice is given, the amount specified in such notice shall be due and payable on the date specified therein, together with accrued interest to such date on the amount prepaid. Partial prepayments of Revolving Credit Loans shall be in an aggregate
principal amount of (i) $1,000,000 or a whole multiple of $500,000 in excess thereof or (ii) the aggregate principal amount of the Revolving Credit Loans, as applicable, or the applicable Eurodollar Tranche thereof then outstanding. Partial
prepayments of Swing Line Loans shall be in an aggregate principal amount of (1) $50,000 or a whole multiple of $50,000 in excess thereof or (2) the aggregate principal amount of the Swing Line Loans then outstanding. 
  
 2.9 Conversion and Continuation Options. 
  
 (a) The Borrower may elect from time to time to convert LIBOR Loans to Base
Rate Loans by giving the Administrative Agent an irrevocable Notice of Conversion/Continuation prior to 11:00 A.M., Denver time, at least three Business Days prior to such conversion, provided that any such conversion of LIBOR Loans may be
made only on the last day of an Interest Period with respect thereto. The Borrower may elect from time to time to convert Base Rate Loans to LIBOR Loans by giving the Administrative Agent an irrevocable Notice of Conversion/Continuation prior to
11:00 A.M., Denver time, at least three Business Days prior to such conversion (which notice shall specify the length of the initial Interest Period therefor), provided that no Base Rate Loan may be converted into a LIBOR Loan (i) when any
Event of Default has occurred and is continuing and the Administrative Agent has, or Required Lenders have, determined in its or their sole discretion not to permit such conversions or (ii) after the date that is one month prior to the final
scheduled termination or maturity date of the Revolving Credit Facility. Upon receipt of any such Notice of Conversion/Continuation, the Administrative Agent shall promptly notify each relevant Lender thereof. 
  
 (b) Subject to Section 2.13, the Borrower may elect to continue any LIBOR
Loan as such upon the expiration of the then current Interest Period with respect thereto by giving the Administrative Agent an irrevocable Notice of Conversion/Continuation prior to 11:00 A.M., Denver time, at least three Business Days prior to
such continuation in accordance with the applicable provisions of the term “Interest Period” set forth in Section 1.1, which notice shall specify the length of the next Interest Period to be applicable to such Loans, provided that
no LIBOR Loan may be continued as such (i) when any Event of Default has occurred and is continuing and the Administrative Agent has, or Required Lenders have, determined in its or their sole discretion not to permit such continuations or (ii) after
the date that is one month prior to the final scheduled termination or maturity date of the Revolving Credit Facility, and provided, further, that if the Borrower shall fail to give any required Notice of Conversion/Continuation as
described above in this paragraph with respect to any LIBOR Loans or if such continuation with respect to any LIBOR Loans is not permitted pursuant to the preceding proviso, such Loans shall be converted automatically to Base Rate Loans on the last
day of such then expiring Interest Period. Upon receipt of any such Notice of Conversion/Continuation, the Administrative Agent shall promptly notify each relevant Lender thereof. 
  

 27 

 2.10 Minimum Amounts and Maximum Number of Eurodollar Tranches. 
  
 Notwithstanding anything to the contrary in this Agreement, all borrowings,
conversions, continuations and optional prepayments of LIBOR Loans and all selections of Interest Periods shall be in such amounts and be made pursuant to such elections so that, (a) after giving effect thereto, the aggregate principal amount of the
LIBOR Loans comprising each Eurodollar Tranche shall be equal to $2,500,000 or a whole multiple of $500,000 in excess thereof and (b) no more than ten (10) Eurodollar Tranches shall be outstanding at any one time. 
  
 2.11 Interest Rates and Payment Dates. 
  
 (a) Each LIBOR Loan shall bear interest for each day during each Interest
Period with respect thereto at a rate per annum equal to Adjusted LIBOR determined for such day plus the Applicable Margin in effect for such day. 
  
 (b) Each Base Rate Loan shall bear interest for each day on which it is outstanding at a rate per annum equal to the Base Rate in effect for such day plus
the Applicable Margin in effect for such day. 
  
 (c) (i) If all
or a portion of the principal amount of any Loan or Reimbursement Obligation shall not be paid when due (whether at the stated maturity, by acceleration or otherwise), such overdue amount shall bear interest at a rate per annum that is equal to (x)
in the case of the Loans, the rate that would otherwise be applicable thereto pursuant to the foregoing provisions of this Section plus 2% or (y) in the case of Reimbursement Obligations, the rate applicable to Base Rate Loans under the Revolving
Credit Facility plus 2%, and (ii) if all or a portion of any interest payable on any Loan or Reimbursement Obligation or any commitment fee or other amount (other than principal) payable hereunder shall not be paid when due (whether at the stated
maturity, by acceleration or otherwise), such overdue amount shall bear interest at a rate per annum equal to the rate then applicable to Base Rate Loans under the Revolving Credit Facility plus 2% (or, in the case of any such other amounts that do
not relate to the Revolving Credit Facility, the rate then applicable to Base Rate Loans under the Revolving Credit Facility plus 2%), in each case, with respect to clauses (i) and (ii) above, from and including the date such amount became due to
but excluding the date such amount is paid in full (after as well as before judgment). 
  
 (d) Interest shall be payable in arrears on each Interest Payment Date, provided that interest accruing pursuant to paragraph (c) of this Section shall be payable from time to time on demand. 
  
 2.12 Computation of Interest and Fees. 
  
 (a) Interest, fees and commissions payable pursuant hereto shall be
calculated on the basis of a 360-day year for the actual days elapsed, except that, with respect to Base Rate Loans on which interest is calculated on the basis of the Prime Rate, the interest thereon shall be calculated on the basis of a 365- (or
366-, as the case may be) day year for the actual days elapsed. The Administrative Agent shall as soon as practicable notify the Borrower and the relevant Lenders of each determination of an Adjusted LIBOR. Any change in the interest rate on a Loan
resulting from a change in the Base Rate shall become effective as of the opening of 
  

 28 

 business on the day on which such change becomes effective. The Administrative Agent shall as soon as practicable notify
the Borrower and the relevant Lenders of the effective date and the amount of each such change in interest rate. 
  
 (b) Each determination of an interest rate by the Administrative Agent pursuant to any provision of this Agreement shall be conclusive and binding on the
Borrower and the Lenders in the absence of manifest error. The Administrative Agent shall, at the request of the Borrower, deliver to the Borrower a statement showing the quotations used by the Administrative Agent in determining any interest rate
pursuant to Section 2.11(a). 
  
 2.13 Inability to Determine
Interest Rate. 
  
 If prior to the first day of any Interest
Period: 
  
 (a) the Administrative Agent shall have determined
(which determination shall be conclusive and binding upon the Borrower) that, by reason of circumstances affecting the relevant market, adequate and reasonable means do not exist for ascertaining the Adjusted LIBOR for such Interest Period, or

  
 (b) the Administrative Agent shall have received notice from
Required Lenders that the Adjusted LIBOR determined or to be determined for such Interest Period will not adequately and fairly reflect the cost to such Lenders (as conclusively certified by such Lenders) of making or maintaining their affected
Loans during such Interest Period, 
  
 the Administrative Agent shall give
telecopy or telephonic notice thereof to the Borrower and the relevant Lenders as soon as practicable thereafter. If such notice is given, (x) unless the Borrower shall have elected (subject to the provisions of Section 2.17), by notice to the
Administrative Agent not later than 10:00 A.M., Denver time, on the scheduled Borrowing Date for such Loans, not to borrow such Loans, any LIBOR Loans under the Revolving Credit Facility requested to be made on the first day of such Interest Period
shall be made as Base Rate Loans, (y) any Loans under the Revolving Credit Facility that were to have been converted on the first day of such Interest Period to LIBOR Loans shall be continued as Base Rate Loans and (z) any outstanding LIBOR Loans
under the Revolving Credit Facility shall be converted, on the last day of the then current Interest Period with respect thereto, to Base Rate Loans. Until such notice has been withdrawn by the Administrative Agent, no further LIBOR Loans under the
Revolving Credit Facility shall be made or continued as such, nor shall the Borrower have the right to convert Loans under the Revolving Credit Facility to LIBOR Loans. 
  
 2.14 Pro Rata Treatment and Payments. 
  
 (a) Each borrowing by the Borrower from the Lenders hereunder (other than Swing Line Loans), each payment by the Borrower on
account of any commitment fee or Letter of Credit fee, and any reduction of the Commitments of the Lenders, shall be made pro rata according to the respective Revolving Credit Percentages of the relevant Lenders. Each payment (other
than prepayments) in respect of principal or interest in respect of the Revolving Credit Loans and each payment in respect of fees payable hereunder shall be applied to the amounts of such obligations owing to the Lenders pro rata
according to the respective amounts then due and owing to the Lenders. 
  

 29 

 (b) Each payment (including each prepayment) by the Borrower on account of principal of and interest on
the Revolving Credit Loans shall be made pro rata according to the respective outstanding principal amounts of the Revolving Credit Loans then held by the Revolving Credit Lenders. Each payment in respect of Reimbursement Obligations
in respect of any Letter of Credit shall be made to the Issuing Lender that issued such Letter of Credit. 
  
 (c) The application of any payment of Loans under the Revolving Credit Facility (including prepayments) shall be made, first, to Base Rate Loans
and, second, to LIBOR Loans. 
  
 (d) All payments
(including prepayments) to be made by the Borrower hereunder, whether on account of principal, interest, fees or otherwise, shall be made without setoff or counterclaim and shall be made prior to 11:00 A.M., Denver time, on the due date thereof to
the Administrative Agent, for the account of the relevant Lenders, at the Payment Office, in Dollars and in immediately available funds. Any payment made by the Borrower after 11:00 A.M., Denver time, on any Business Day may, at the option of the
Administrative Agent, be deemed to have been made on the next following Business Day. The Administrative Agent shall distribute such payments to the Lenders promptly upon receipt in like funds as received. If any payment hereunder (other than
payments on the LIBOR Loans) becomes due and payable on a day other than a Business Day, such payment shall be extended to the next succeeding Business Day. If any payment on a LIBOR Loan becomes due and payable on a day other than a Business Day,
the maturity thereof shall be extended to the next succeeding Business Day unless the result of such extension would be to extend such payment into another calendar month, in which event such payment shall be made on the immediately preceding
Business Day. In the case of any extension of any payment of principal pursuant to the preceding two sentences, interest thereon shall be payable at the then applicable rate during such extension. 
  
 (e) Unless the Administrative Agent shall have been notified in writing by
any Lender prior to a borrowing that such Lender will not make the amount that would constitute its share of such borrowing available to the Administrative Agent, the Administrative Agent may assume that such Lender is making such amount available
to the Administrative Agent, and the Administrative Agent may, in reliance upon such assumption, make available to the Borrower a corresponding amount. If such amount is not made available to the Administrative Agent by the required time on the
Borrowing Date therefor, such Lender shall pay to the Administrative Agent, on demand, such amount with interest thereon at a rate equal to the daily average Federal Funds Effective Rate for the period until such Lender makes such amount immediately
available to the Administrative Agent. A certificate of the Administrative Agent submitted to any Lender with respect to any amounts owing under this paragraph shall be conclusive in the absence of manifest error. If such Lender’s share of such
borrowing is not made available to the Administrative Agent by such Lender within three Business Days after such Borrowing Date, the Administrative Agent shall also be entitled to recover such amount with interest thereon at the rate per annum
applicable to Base Rate Loans under the Revolving Credit Facility, on demand, from the Borrower. 
  
 (f) Unless the Administrative Agent shall have been notified in writing by the Borrower prior to the date of any payment due to be made by the Borrower
hereunder that the Borrower will not make such payment to the Administrative Agent, the Administrative Agent 
  

 30 

 may assume that the Borrower is making such payment, and the Administrative Agent may, but shall not be required to, in
reliance upon such assumption, make available to the Lenders their respective pro rata shares of a corresponding amount. If such payment is not made to the Administrative Agent by the Borrower within three Business Days after such due
date, the Administrative Agent shall be entitled to recover, on demand, from each Lender to which any amount was made available pursuant to the preceding sentence, such amount with interest thereon at the rate per annum equal to the daily average
Federal Funds Effective Rate. Nothing herein shall be deemed to limit the rights of the Administrative Agent or any Lender against the Borrower. 
  
 2.15 Requirements of Law. 
  
 (a) If the adoption of or any change in any Requirement of Law or in the interpretation or application thereof or compliance by any Lender with any
request or directive (whether or not having the force of law) from any central bank or other Governmental Authority made (x) in the case of any Lender party hereto on the date hereof, subsequent to the date hereof, and (y) in the case of any other
Lender, subsequent to the date such Lender became a Lender: 
  
 (i) shall impose, modify or hold applicable any reserve, special deposit, compulsory loan or similar requirement against assets held by, deposits or other liabilities in or for the account of, advances, loans or other
extensions of credit by, or any other acquisition of funds by, any office of such Lender that is not otherwise included in the determination of the Adjusted LIBOR hereunder; or 
  
 (ii) shall impose on such Lender any other condition; 
  
 and the result of any of the foregoing is to increase the cost to such Lender, by an amount
which such Lender deems to be material, of making, converting into, continuing or maintaining LIBOR Loans or issuing or participating in Letters of Credit, or to reduce any amount receivable hereunder in respect thereof, then, in any such case, the
Borrower shall promptly pay such Lender, upon its demand, any additional amounts necessary to compensate such Lender for such increased cost or reduced amount receivable. If any Lender becomes entitled to claim any additional amounts pursuant to
this Section, it shall promptly notify the Borrower (with a copy to the Administrative Agent) of the event by reason of which it has become so entitled. 
  
 (b) If any Lender shall have determined that the adoption of or any change in any Requirement of Law regarding capital adequacy or in the interpretation
or application thereof or compliance by such Lender or any corporation controlling such Lender with any request or directive regarding capital adequacy (whether or not having the force of law) from any Governmental Authority made (i) in the case of
any Lender party hereto on the date hereof, subsequent to the date hereof, and (ii) in the case of any other Lender, subsequent to the date such Lender became a Lender, shall have the effect of reducing the rate of return on such Lender’s or
such corporation’s capital as a consequence of its obligations hereunder or under or in respect of any Letter of Credit to a level below that which such Lender or such corporation could have achieved but for such adoption, change or compliance
(taking into consideration such Lender’s or such corporation’s policies with respect to capital adequacy) by an amount deemed by such Lender to be material, then from time to time, after submission by such Lender to the 
  

 31 

 Borrower (with a copy to the Administrative Agent) of a written request therefor, the Borrower shall pay to such Lender
such additional amount or amounts as will compensate such Lender or such corporation for such reduction. 
  
 (c) A certificate as to any additional amounts payable pursuant to this Section submitted by any Lender to the Borrower (with a copy to the Administrative
Agent) shall be conclusive in the absence of manifest error. The obligations of the Borrower pursuant to this Section shall survive the termination of this Agreement and the payment of the Loans and all other amounts payable hereunder. 

 
 (d) Anything in this Section 2.15 to the contrary notwithstanding, the
Borrower shall not be obligated to make any payment to any Lender under this Section 2.15 on account of any period or portion thereof prior to the date that is 180 days prior to the date upon which such Lender shall have notified the Borrower in
writing of the adoption or change giving rise to such Lender’s request for the payment of additional amounts under this Section 2.15; provided, however, that if such adoption or change giving rise to such Lender’s request is
retroactive, then the 180 day period referred to in this Section 2.15(d) shall be extended to include the period of retroactive effect thereof. 
  
 2.16 Taxes. 
  
 (a) All payments made by, or on account of any obligation of, the Borrower under this Agreement shall be made free and clear of, and without deduction or
withholding for or on account of, any present or future income, stamp or other taxes, levies, imposts, duties, charges, fees, deductions or withholdings, now or hereafter imposed, levied, collected, withheld or assessed by any Governmental
Authority, excluding net income taxes, branch profits taxes, franchise taxes and similar taxes (imposed in lieu of net income taxes) imposed on any Agent or any Lender by a jurisdiction under the laws of which such Agent or Lender is organized or in
which its principal executive office or applicable lending office is located, or as a result of a present or former connection between such Agent or such Lender and the jurisdiction of the Governmental Authority imposing such tax or any political
subdivision or taxing authority thereof or therein (other than any such connection arising solely from such Agent’s or such Lender’s having executed, delivered or performed its obligations or received a payment under, or enforced, this
Agreement or any other Loan Document). If any such non-excluded taxes, levies, imposts, duties, charges, fees, deductions or withholdings (“Non-Excluded Taxes”) or any Other Taxes are required by law to be withheld from any amounts
payable to any Agent or any Lender hereunder, the amounts so payable to such Agent or such Lender shall be increased to the extent necessary so that after making all required deductions and withholdings (including deductions and withholdings
applicable to additional sums payable under this Section 2.16(a)) such Agent or Lender receives an amount equal to the sum it would have received had no such deductions or withholdings been made; provided, however, that the Borrower
shall not be required to increase any such amounts payable to any Agent or any Lender with respect to any Non-Excluded Taxes (i) that are attributable to such Lender’s failure to comply with the requirements of paragraph (d) of this Section
2.16, (ii) that are United States withholding taxes imposed on amounts payable to such Lender at the time such Lender becomes a party to this Agreement, except to the extent that such Lender’s assignor (if any) was entitled, at the time of
assignment, to receive additional amounts from the Borrower with respect to such Non-Excluded Taxes pursuant to this 
  

 32 

 paragraph (a) or (iii) that relate to any period or portion thereof prior to the date that is 180 days prior to the date
upon which such Lender or Agent shall have notified the Borrower in writing of its entitlement under this paragraph (a) to receive additional amounts; provided further, however, that if any such amounts giving rise to such
Lender’s notification are retroactive, then the 180 day period referred to in this Section 2.16(a) shall be extended to include the period of retroactive effect thereof. 
  
 (b) In addition, the Borrower shall pay any Other Taxes to the relevant Governmental Authority in accordance with applicable
law. 
  
 (c) Whenever any Non-Excluded Taxes or Other Taxes are
payable by the Borrower, as promptly as possible thereafter the Borrower shall send to the Administrative Agent for the account of the relevant Agent or Lender, as the case may be, a certified copy of an original official receipt received by the
Borrower showing payment thereof. If the Borrower fails to pay any Non-Excluded Taxes or Other Taxes when due to the appropriate taxing authority or fails to remit to the Administrative Agent the required receipts or other required documentary
evidence, the Borrower shall indemnify the Agents and the Lenders for any incremental taxes, interest or penalties that may become payable by any Agent or any Lender directly as a result of any such failure. The agreements in this Section 2.16 shall
survive the termination of this Agreement and the payment of the Loans and all other amounts payable hereunder. 
  
 (d) Each Lender (or Transferee) that is not a corporation, partnership or other entity created or organized in or under the laws of the United States of
America (or any jurisdiction thereof) (a “Non-U.S. Lender”) shall deliver to the Borrower and the Administrative Agent (or, in the case of a Participant, to the Lender from which the related participation shall have been purchased)
two copies of either U.S. Internal Revenue Service Form W-8BEN or Form W-8ECI, as appropriate, or, in the case of a Non-U.S. Lender claiming exemption from U.S. federal withholding tax under Section 871(h) or 881(c) of the Code with respect to
payments of “portfolio interest” a statement substantially in the form of Exhibit G and a Form W-8BEN, or any subsequent versions thereof or successors thereto properly completed and duly executed by such Non-U.S. Lender claiming complete
exemption from, or a reduced rate of, U.S. federal withholding tax on all payments by the Borrower under this Agreement and the other Loan Documents. Such forms shall be delivered by each Non-U.S. Lender on or before the date it becomes a party to
this Agreement (or, in the case of any Participant, on or before the date such Participant purchases the related participation). In addition, each Non-U.S. Lender shall deliver such forms promptly upon the expiration, obsolescence or invalidity of
any form previously delivered by such Non-U.S. Lender. Each Non-U.S. Lender shall promptly notify the Borrower at any time it determines that it is no longer in a position to provide any previously delivered certificate to the Borrower (or any other
form of certification adopted by the U.S. taxing authorities for such purpose). Notwithstanding any other provision of this paragraph, a Non-U.S. Lender shall not be required to deliver any form pursuant to this paragraph that such Non-U.S. Lender
is not legally able to deliver. 
  
 (e) The Borrower shall
indemnify each Agent and each Lender for the full amount of any Non-Excluded Taxes or Other Taxes paid by the Administrative Agent or such Lender on or with respect to any payment by or on account of any obligation of the Borrower 
  

 33 

 hereunder or under any other Loan Document (including Non-Excluded Taxes or Other Taxes imposed or asserted on or
attributable to amounts payable under this Section 2.16) and any penalties, interest and reasonable expenses arising therefrom; provided, however, that the Borrower shall not be obligated to make payment to such Agent or Lender
pursuant to this Section in respect of such Non-Excluded Taxes, Other Taxes, interest, penalties or other liabilities (i) if such Non-Excluded Taxes, Other Taxes, interest, penalties or other liabilities are attributable to such Lender’s
failure to comply with the requirements of paragraph (d) of this Section, (ii) if such interest or penalties are attributable to the gross negligence or willful misconduct of such Agent or such Lender, (iii) if such taxes are United States
withholding taxes imposed on amounts payable to such Lender at the time such Lender becomes a party to this Agreement, except to the extent that such Lender’s assignor (if any) was entitled, at the time of assignment, to receive additional
amounts from the Borrower with respect to such United States withholding taxes pursuant to Section 2.16(a), (iv) with respect to a period or portion thereof prior to the date that is 180 days prior to the date upon which such Lender or Agent shall
have notified the Borrower in writing of its entitlement to such payment under this paragraph (e) or (v) if, with respect to interest or penalties, such interest or penalties have accrued after the Borrower has indemnified or paid the additional
amount in respect of the Non-Excluded Taxes or Other Taxes from which the interest or penalties arose; provided, however, that if any such amounts giving rise to such Lender’s notification are retroactive, then the 180 day period
referred to in this Section 2.16(e)(iv) shall be extended to include the period of retroactive effect thereof. After an Agent or Lender learns of the imposition of Non-Excluded Taxes or Other Taxes, such Agent or such Lender will act in good faith
to promptly notify the Borrower of its obligations hereunder. 
  
 (f) If any Lender or any Agent receives a refund in respect of any amounts paid by the Borrower pursuant to this Section 2.16, which refund in the good faith judgment of such Lender or Agent is allocable to such payment, it shall promptly
notify the Borrower of such refund and shall, within 15 days after receipt, repay such refund (including any interest paid or credited by the relevant taxing or governmental authority with respect to such refund) to the Borrower net of all
out-of-pocket expenses of such Lender or such Agent; provided, however, that the Borrower, upon the request of such Lender or such Agent, agrees to repay the amount paid over to the Borrower to such Lender or such Agent in the event
such Lender or such Agent is required to repay such refund. 
  
 2.17 Indemnity. 
  
 The Borrower agrees to
indemnify each Lender for, and to hold each Lender harmless from, any loss or expense that such Lender may sustain or incur as a consequence of (a) default by the Borrower in making a borrowing of, conversion into or continuation of LIBOR Loans
after the Borrower has given a notice requesting the same in accordance with the provisions of this Agreement, (b) default by the Borrower in making any prepayment after the Borrower has given a notice thereof in accordance with the provisions of
this Agreement, (c) the making of a prepayment or conversion of LIBOR Loans on a day that is not the last day of an Interest Period with respect thereto or in connection with any assignment pursuant to Section 2.20 or (d) any election of the
Borrower pursuant to Section 2.13 not to borrow LIBOR Loans. Such indemnification may include an amount equal to the excess, if any, of (i) the amount of interest that would have accrued on the amount so prepaid, or not so borrowed, converted or
continued, for the period from the date of such prepayment or of such failure to borrow, convert 
  

 34 

 or continue to the last day of such Interest Period (or, in the case of a failure to borrow, convert or continue, the
Interest Period that would have commenced on the date of such failure) in each case at the applicable rate of interest for such Loans provided for herein (excluding, however, the Applicable Margin included therein, if any) over (ii) the
amount of interest (as reasonably determined by such Lender) that would have accrued to such Lender on such amount by placing such amount on deposit for a comparable period with leading banks in the interbank eurodollar market. A certificate as to
any amounts payable pursuant to this Section submitted to the Borrower by any Lender shall be conclusive in the absence of manifest error. This covenant shall survive the termination of this Agreement and the payment of the Loans and all other
amounts payable hereunder. 
  
 2.18 Illegality. 

 
 Notwithstanding any other provision herein, if the adoption of or any
change in any Requirement of Law or in the interpretation or application thereof shall make it unlawful for any Lender to make or maintain LIBOR Loans as contemplated by this Agreement, (a) the commitment of such Lender hereunder to make LIBOR
Loans, continue LIBOR Loans as such and convert Base Rate Loans to LIBOR Loans shall forthwith be canceled and (b) such Lender’s Loans then outstanding as LIBOR Loans, if any, shall be converted automatically to Base Rate Loans on the
respective last days of the then current Interest Periods with respect to such Loans or within such earlier period as required by law. If any such conversion of a LIBOR Loan occurs on a day which is not the last day of the then current Interest
Period with respect thereto, the Borrower shall pay to such Lender such amounts, if any, as may be required pursuant to Section 2.17. 
  
 2.19 Change of Lending Office. 
  
 Each Lender agrees that, upon the occurrence of any event giving rise to the operation of Section 2.15 or 2.18, or requiring the Borrower to pay
additional amounts pursuant to Section 2.16(a), with respect to such Lender, it will, if requested by the Borrower, use reasonable efforts (subject to overall policy considerations of such Lender) to designate another lending office for any Loans
affected by such event with the object of avoiding the consequences of such event; provided that such designation is made on terms that, in the sole judgment of such Lender, cause such Lender and its lending office(s) to suffer no economic,
legal or regulatory disadvantage, and provided, further, that nothing in this Section shall affect or postpone any of the obligations of any Borrower or the rights of any Lender pursuant to Section 2.15, 2.16(a) or 2.18. The mere
existence of fees, charges, costs or expenses that the Borrower has offered and agreed to pay on behalf of a Lender shall not be deemed to cause a material disadvantage to such Lender. 
  
 2.20 Replacement of Lenders under Certain Circumstances. 
  
 (a) The Borrower shall be permitted to replace any Lender that (a) requests
reimbursement for amounts owing pursuant to Section 2.15 or 2.16 or gives a notice of illegality pursuant to Section 2.18 or (b) defaults in its obligation to make Loans hereunder, with a replacement financial institution; provided that (i)
such replacement does not conflict with any Requirement of Law, (ii) prior to any such replacement, such Lender shall have taken no action 
  

 35 

 under Section 2.19 so as to eliminate the continued need for payment of amounts owing pursuant to Section 2.15 or 2.16 or
to eliminate the illegality referred to in such notice of illegality given pursuant to Section 2.18, (iii) the replacement financial institution shall purchase, at par, all Loans, interest, fees and other amounts owing to such replaced Lender and
such replaced Lender’s pro rata portion of all outstanding Reimbursement Obligations, if any, on or prior to the date of replacement, (iv) the Borrower shall be liable to such replaced Lender under Section 2.17 (as though Section 2.17 were
applicable) if any LIBOR Loan owing to such replaced Lender shall be purchased other than on the last day of the Interest Period relating thereto, (v) the replacement financial institution, if not already a Lender, shall be reasonably satisfactory
to the Administrative Agent, (vi) the replaced Lender shall be obligated to make such replacement in accordance with the provisions of Section 10.6 (provided that the Borrower shall be obligated to pay the registration and processing fee referred to
therein), (vii) the Borrower shall pay all additional amounts (if any) required pursuant to Section 2.15 or 2.16, as the case may be, in respect of any period prior to the date on which such replacement shall be consummated, (viii) any such
replacement shall not be deemed to be a waiver of any rights that the Borrower, any Agent or any other Lender shall have against the replaced Lender and (ix) the replaced Lender shall cease to be a Lender hereunder. 
  
 (b) In connection with any proposed amendment, modification, supplement,
extension, termination, consent or waiver requiring the consent of all Lenders (such proposed amendment, modification, supplement, extension, termination, consent or waiver, a “Proposed Change”), if the consent of Required Lenders
is obtained, but the consent of other Lenders whose consent is required is not obtained (any such Lender whose consent is not obtained as described in this Section 2.20(b) being referred to as a “Non-Consenting Lender”), then, at
the Borrower’s request, the Lender that is acting as the Administrative Agent, or any other Lender or affiliate, Related Fund or Control Investment Affiliate of such Lender, or any other bank, financial institution or other entity that is
acceptable to the Administrative Agent, provided in each case that such Person (a “Replacement Assignee”) is not a Non-Consenting Lender, shall have the right with the Administrative Agent’s consent and in the
Administrative Agent’s sole discretion (but shall have no obligation) to purchase from such Non-Consenting Lender, and such Non-Consenting Lender agrees that it shall, upon the Administrative Agent’s request, sell and assign to such
Replacement Assignee all of its rights and obligations under this Agreement and the other Loan Documents (including for purposes of this Section 2.20(b), the Non-Consenting Lender’s Revolving Credit Commitment and Revolving Credit Extensions of
Credit) for an amount equal to the aggregate outstanding principal balance of all Revolving Loans of such Non-Consenting Lender (and, if such Lender is also the Swing Line Lender, the aggregate outstanding principal balance of all Swing Line Loans
of the Swing Line Lender), and such Non-Consenting Lender’s pro rata portion of all outstanding Reimbursement Obligations, if any, and all accrued interest, fees and other Obligations owing or otherwise payable with respect thereto through the
date of sale (or such other amounts as may be agreed upon by the Non-Consenting Lender and the Replacement Assignee). In such event, such Non-Consenting Lender agrees to execute an Assignment and Acceptance to reflect such purchase and sale, but
regardless of whether such Assignment and Acceptance is executed, such Non-Consenting Lender’s rights hereunder, except rights under Section 10.5 with respect to actions prior to such date, shall cease from and after the date of tender by the
Replacement Assignee of the amount of the purchase price. 
  

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 SECTION 3. LETTERS OF CREDIT 
  
 3.1 L/C Commitment. 
  
 (a) Subject to the terms and conditions hereof, each Issuing Lender, in reliance on the agreements of the other Revolving Credit Lenders set forth in
Section 3.4(a), agrees to issue Trade Letters of Credit or Standby Letters of Credit (the “Letters of Credit”) on any Business Day during the Revolving Credit Commitment Period in such form as the Borrower shall request that shall
be reasonably acceptable to such Issuing Lender; provided that no Issuing Lender shall issue any Letter of Credit if after giving effect to such issuance, (A) the L/C Obligations would exceed the L/C Commitment or (B) the aggregate amount of
the Available Revolving Credit Commitments would be less than zero. Each Letter of Credit shall (i) be denominated in Dollars and (ii) expire no later than the earlier of (x) (I) the first anniversary of its date of issuance, in the case of Standby
Letters of Credit or (II) One Hundred Eighty (180) calendar days from the date of its issuance, in the case of Trade Letters of Credit and (y) the Revolving Credit Termination Date; provided that any Letter of Credit with a one-year term may
provide for the automatic renewal thereof for additional one-year periods (which shall in no event extend beyond the date referred to in clause (y) above). 
  
 (b) No Issuing Lender shall at any time be obligated to issue any Letter of Credit hereunder if such issuance would conflict with, or cause such Issuing
Lender or any L/C Participant to exceed any limits imposed by, any applicable Requirement of Law. 
  
 3.2 Procedure for Issuance of Letter of Credit. 
  
 The Borrower may from time to time request that an Issuing Lender issue a Letter of Credit by delivering to such Issuing Lender at its address for notices
specified herein an Application therefor, completed to the reasonable satisfaction of such Issuing Lender, and such other customary certificates, documents and other papers and information as such Issuing Lender may reasonably request. Upon receipt
of any Application, the applicable Issuing Lender will process such Application and the certificates, documents and other papers and information delivered to it in connection therewith in accordance with its customary procedures and shall promptly
issue the Letter of Credit requested thereby, subject to the terms and conditions hereof, by issuing the original of such Letter of Credit to the beneficiary thereof or as otherwise may be agreed to by such Issuing Lender and the Borrower (but in no
event shall such Issuing Lender be required without its consent to issue any Letter of Credit earlier than three Business Days (or, in the case of any Trade Letter of Credit, five Business Days) after its receipt of the Application therefor and all
such other certificates, documents and other papers and information relating thereto). Promptly after issuance by an Issuing Lender of a Letter of Credit, such Issuing Lender shall furnish a copy of such Letter of Credit to the Borrower. Each
Issuing Lender shall promptly give notice to the Administrative Agent of the issuance of each Letter of Credit issued by such Issuing Lender, and of any amendment, renewal, extension or expiration of any Letter of Credit (including the amount
thereof), and upon receipt of such notice, Administrative Agent shall promptly give notice to each L/C Participant of such issuance, amendment, renewal, extension or expiration of any such Letter of Credit (including the amount thereof). 

 

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 3.3 Fees and Other Charges. 
  
 (a) In the case of Standby Letters of Credit, the Borrower will pay a fee, for each day on which there shall be any Standby
Letters of Credit outstanding, on the aggregate drawable amount on such day of all outstanding Standby Letters of Credit at a per annum rate equal to the Applicable Margin then in effect with respect to LIBOR Loans payable on each L/C Fee Payment
Date; in the case of Trade Letters of Credit, the Borrower will pay a fee equal to 0.25% (but not less than $250) of the drawable amount of such Trade Letter of Credit, such fee fully earned when due, and such fees in each case to be shared ratably
among the Revolving Credit Lenders in accordance with their respective Revolving Credit Percentages. In addition, the Borrower shall pay to the relevant Issuing Lender for its own account, for each day on which there shall be any Letters of Credit
issued by such Issuing Lender outstanding, a fronting fee of 0.125% of the aggregate drawable amount on such day of all outstanding Letters of Credit issued by it at the percentage per annum rate agreed upon from time to time by the Borrower and
such Issuing Lender, payable on each L/C Fee Payment Date. 
  
 (b)
In addition to the foregoing fees, the Borrower shall pay or reimburse each Issuing Lender for such normal and customary costs and expenses as are incurred or charged by such Issuing Lender in issuing, negotiating, effecting payment under, amending
or otherwise administering any Letter of Credit. 
  
 3.4 L/C
Participations. 
  
 (a) Each Issuing Lender irrevocably
agrees to grant and hereby grants to each L/C Participant, and, to induce each Issuing Lender to issue Letters of Credit hereunder, each L/C Participant irrevocably agrees to accept and purchase and hereby accepts and purchases from each Issuing
Lender, on the terms and conditions hereinafter stated, for such L/C Participant’s own account and risk, an undivided interest equal to such L/C Participant’s Revolving Credit Percentage in each Issuing Lender’s obligations and rights
under each Letter of Credit issued by such Issuing Lender hereunder and the amount of each draft paid by such Issuing Lender thereunder. Each L/C Participant unconditionally and irrevocably agrees with each Issuing Lender that, if a draft is paid
under any Letter of Credit issued by such Issuing Lender for which such Issuing Lender is not reimbursed in full by the Borrower in accordance with the terms of this Agreement, such L/C Participant shall pay to such Issuing Lender upon demand at
such Issuing Lender’s address for notices specified herein an amount equal to such L/C Participant’s Revolving Credit Percentage of the amount of such draft, or any part thereof, that is not so reimbursed. Each L/C Participant acknowledges
and agrees that its obligation to acquire participations pursuant to this paragraph in respect of Letters of Credit is absolute and unconditional and shall not be affected by any circumstance whatsoever, including any amendment, renewal or extension
of any Letter of Credit, any failure to satisfy the conditions to making any Revolving Extension of Credit (including those set forth in Section 5), the occurrence and continuance of a Default or an Event of Default or the reduction or termination
of the Commitments, and that each such payment shall be made without any offset, abatement, withholding or reduction whatsoever. 
  
 (b) If any amount required to be paid by any L/C Participant to an Issuing Lender pursuant to Section 3.4(a) in respect of any unreimbursed portion of any
payment made 
  

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 by such Issuing Lender under any Letter of Credit is not paid to such Issuing Lender on the date such payment is due,
such L/C Participant shall pay to such Issuing Lender on demand an amount equal to the product of (i) such amount, times (ii) the daily average Federal Funds Effective Rate during the period from and including the date such payment is required to
the date on which such payment is immediately available to such Issuing Lender, times (iii) a fraction the numerator of which is the number of days that elapse during such period and the denominator of which is 360. If any such amount required to be
paid by any L/C Participant pursuant to Section 3.4(a) is not made available to such Issuing Lender by such L/C Participant within three Business Days after the date such payment is due, such Issuing Lender shall be entitled to recover from such L/C
Participant, on demand, such amount with interest thereon calculated from such due date at the rate per annum applicable to Base Rate Loans under the Revolving Credit Facility. A certificate of such Issuing Lender submitted to any L/C Participant
with respect to any such amounts owing under this Section shall be conclusive in the absence of manifest error. 
  
 (c) Whenever, at any time after an Issuing Lender has made payment of a drawing under any Letter of Credit and has received from any L/C Participant its
pro rata share of such payment in accordance with Section 3.4(a), such Issuing Lender receives any payment related to such Letter of Credit (whether directly from the Borrower or otherwise, including proceeds of collateral applied
thereto by such Issuing Lender), or any payment of interest on account thereof, such Issuing Lender will distribute to such L/C Participant its pro rata share thereof; provided, however, that in the event that any such
payment received by such Issuing Lender shall be required to be returned by such Issuing Lender, such L/C Participant shall return to such Issuing Lender the portion thereof previously distributed by such Issuing Lender to it. 
  
 3.5 Reimbursement Obligation of the Borrower. 
  
 The Borrower agrees to reimburse each Issuing Lender for the amount of (a)
any draft paid by such Issuing Lender under a Letter of Credit issued by such Issuing Lender and (b) any taxes, fees, charges or other costs or expenses incurred by such Issuing Lender in connection with such payment (the amounts described in the
foregoing clauses (a) and (b) in respect of any drawing, collectively, the “Payment Amount”); each such reimbursement shall be made on the later of (i) the Business Day following the date of such notice and (ii) the date upon which
such payment is made by such Issuing Lender. Each such payment shall be made to such Issuing Lender at its address for notices specified herein in lawful money of the United States of America and in immediately available funds. Interest shall be
payable on each Payment Amount from the date of the applicable drawing until payment is made in full (x) until the second Business Day following the date of the applicable notice by the Issuing Lender, at the rate set forth in Section 2.11(b) in
respect of Revolving Credit Loans that are Base Rate Loans and (y) thereafter, at the rate set forth in Section 2.11(c). Each drawing under any Letter of Credit shall (unless (I) an event of the type described in clause (i) or (ii) of Section 8(f)
shall have occurred and be continuing with respect to the Borrower, in which case the procedures specified in Section 3.4 for funding by L/C Participants shall apply or (II) the Borrower shall have notified the Administrative Agent prior to 10:00
A.M., Denver time, on the date upon which such borrowing of Base Rate Loans would otherwise be made that it does not wish to make such a borrowing of Base Rate Loans) constitute a request by the Borrower to the Administrative Agent for a borrowing
pursuant to Section 2.2 of Base Rate Loans in the Payment Amount in respect of 
  

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 such drawing. The Borrowing Date with respect to such borrowing shall be the date on which the Borrower is required to
pay such Payment Amount pursuant to this Section 3.5. Each Revolving Credit Lender acknowledges and agrees that its obligation to make Base Rate Loans in respect of unreimbursed drawings under Letters of Credit is absolute and unconditional and
shall not be affected by any circumstance whatsoever, including any amendment, renewal or extension of any Letter of Credit, any failure to satisfy the conditions to making any Revolving Extension of Credit (including those set forth in Section 5),
the occurrence and continuance of a Default or an Event of Default (other than the occurrence and continuance of an event of the type described in clause (i) or (ii) of Section 8(f) with respect to the Borrower) or the reduction or termination of
the Commitments, and that each such payment shall be made without any offset, abatement, withholding or reduction whatsoever. 
  
 3.6 Obligations Absolute. 
  
 The Borrower’s obligations under this Section 3 shall, to the fullest extent permitted under applicable law, be absolute and unconditional under any
and all circumstances and irrespective of any setoff, counterclaim or defense to payment that the Borrower may have or have had against any Issuing Lender, any beneficiary of a Letter of Credit or any other Person. The Borrower also agrees with each
Issuing Lender that such Issuing Lender shall not be responsible for, and the Borrower’s Reimbursement Obligations under Section 3.5 shall not be affected by, among other things, the validity or genuineness of documents or of any endorsements
thereon, even though such documents shall in fact prove to be invalid, fraudulent or forged, or any dispute between or among the Borrower and any beneficiary of any Letter of Credit or any other party to which such Letter of Credit may be
transferred or any claims whatsoever of the Borrower against any beneficiary of such Letter of Credit or any such transferee. No Issuing Lender shall be liable for any error, omission, interruption or delay in transmission, dispatch or delivery of
any message or advice, however transmitted, in connection with any Letter of Credit, except for errors or omissions found by a final and nonappealable decision of a court of competent jurisdiction to have resulted from the gross negligence or
willful misconduct of such Issuing Lender. The Borrower agrees that any action taken or omitted by an Issuing Lender under or in connection with any Letter of Credit issued by it or the related drafts or documents, if done in the absence of gross
negligence or willful misconduct and in accordance with the standards or care specified in the Uniform Commercial Code of the State of California and, with respect to Trade Letters of Credit, the “Uniform Customs and Practices for Documentary
Credit (1993 Revision), International Chamber of Commerce, Publication No. 500,” or by later Uniform Customs and Practices fixed by later Congresses of the International Chamber of Commerce as in effect on the date the Letter of Credit is
issued (the “UCP”), and with respect to Standby Letters of Credit, the Rules on International Standby Practices, International Chamber of Commerce Publication No. 590 (“ISP98”) (provided, however, that
to the extent any conflict exists between such Uniform Commercial Code and the UCP or ISP98, as the case may be, as then in effect, Division 5 of such Uniform Commercial Code shall govern), shall be binding on the Borrower and shall not result in
any liability of such Issuing Lender to the Borrower. 
  

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 3.7 Letter of Credit Payments. 
  
 If any draft shall be presented for payment under any Letter of Credit, the relevant Issuing Lender shall promptly notify
the Borrower of the date and amount thereof. The responsibility of the relevant Issuing Lender to the Borrower in connection with any draft presented for payment under any Letter of Credit, in addition to any payment obligation expressly provided
for in such Letter of Credit issued by such Issuing Lender, shall be limited to determining that the documents (including each draft) delivered under such Letter of Credit in connection with such presentment appear on their face to be in conformity
with such Letter of Credit. 
  
 3.8 Applications.

  
 To the extent that any provision of any Application related
to any Letter of Credit is inconsistent with the provisions of this Agreement, the provisions of this Agreement shall apply. 
  
 SECTION 4. REPRESENTATIONS AND WARRANTIES 
  
 To induce the Agents and the Lenders to enter into this Agreement and to make the Loans and issue or participate in the Letters of Credit, the Borrower
hereby represents and warrants to each Agent and each Lender that: 
  
 4.1 Financial Condition. 
  
 The audited
consolidated balance sheets of the Borrower and its consolidated Subsidiaries as at December 31, 2003 and the consolidated statements of income and cash flows for the fiscal year ended on December 31, 2003 included in the Borrower’s annual
report on Form 10-K for the fiscal year ended December 31, 2003 as filed with the SEC, present fairly the consolidated financial condition of the Borrower and its consolidated Subsidiaries as at December 31, 2003 and the consolidated results of
their operations and their consolidated cash flows for the fiscal year ended December 31, 2003. The unaudited consolidated balance sheets of the Borrower and its consolidated Subsidiaries as at March 31, 2004, and the related unaudited consolidated
statements of income and cash flows for the three-month period ended on such date included in the Borrower’s quarterly report on Form 10-Q as filed with the SEC for the period ended March 31, 2004, present fairly the consolidated financial
condition of the Borrower and its consolidated Subsidiaries as at such date, and the consolidated results of their operations and their consolidated cash flows for the three-month period then ended (subject to normal year-end audit adjustments). All
such financial statements, including the related schedules and notes thereto, have been prepared in accordance with GAAP applied consistently throughout the periods involved (except as approved by the Borrower’s independent certified public
accountants and disclosed therein). As of the Closing Date, the Borrower and its Subsidiaries do not have any material Guarantee Obligations, contingent liabilities and liabilities for taxes, or any long-term leases or unusual forward or long-term
commitments, including, without limitation, any interest rate or foreign currency swap or exchange transaction or other obligation in respect of derivatives, that are not reflected in the most recent annual and quarterly financial statements
referred to in this paragraph. During the period from December 31, 2003 to and including the date hereof there has been no Disposition by the Borrower or any of its Subsidiaries of any material part of their businesses or Properties, taken as a
whole. 
  

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 4.2 No Change. 
  
 Since December 31, 2003 there has been no development or event that has had or could reasonably be expected to have a
Material Adverse Effect. 
  
 4.3 Corporate Existence;
Compliance with Law. 
  
 Each of the Borrower and its
Subsidiaries (other than the Inactive Subsidiaries) (a) is duly organized, validly existing and, to the extent applicable, in good standing under the laws of the jurisdiction of its organization, (b) has the corporate power and authority, and the
legal right, to own and operate its Property, to lease the Property it operates as lessee and to conduct the business in which it is currently engaged, (c) is duly qualified as a foreign corporation and in good standing under the laws of each
jurisdiction where its ownership, lease or operation of Property or the conduct of its business requires such qualification and (d) is in compliance with all Requirements of Law except to the extent that the failure to be in good standing, to have
any such corporate power or legal right, to be so qualified or to comply therewith would not, in the aggregate, reasonably be expected to have a Material Adverse Effect. 
  
 4.4 Corporate Power; Authorization; Enforceable Obligations. 
  
 Each Loan Party has the corporate power and authority, and the legal right,
to make, deliver and perform the Loan Documents to which it is a party and, in the case of the Borrower, to borrow hereunder. Each Loan Party has taken all necessary corporate action to authorize the execution, delivery and performance of the Loan
Documents to which it is a party and, in the case of the Borrower, to authorize the borrowings on the terms and conditions of this Agreement. No consent or authorization of, filing with, notice to or other act by or in respect of, any Governmental
Authority or any other Person is required in connection with the borrowings hereunder or the execution, delivery, performance, validity or enforceability of this Agreement or any of the other Loan Documents, except (i) consents, authorizations,
filings and notices described in Schedule 4.4, which consents, authorizations, filings and notices have been obtained or made and are in full force and effect and (ii) the filings referred to in Section 4.19. Each Loan Document has been duly
executed and delivered on behalf of each Loan Party that is a party thereto. This Agreement constitutes, and each other Loan Document upon execution will constitute, a legal, valid and binding obligation of each Loan Party that is a party thereto,
enforceable against each such Loan Party in accordance with its terms, subject to applicable bankruptcy, insolvency, fraudulent transfer or similar laws affecting creditors’ rights generally and to general equitable principles (whether
enforcement is sought by proceedings in equity or at law). 
  
 4.5
No Legal Bar. 
  
 The execution, delivery and performance
of this Agreement and the other Loan Documents, the issuance of Letters of Credit, the borrowings hereunder and the use of the proceeds thereof will not violate any Requirement of Law or any Contractual Obligation of the Borrower or any of its
Subsidiaries that would, individually or in the aggregate, reasonably be 
  

 42 

 expected to result in a Material Adverse Effect and will not result in, or require, the creation or imposition of any
Lien on any of their respective properties or revenues pursuant to any Requirement of Law or any such Contractual Obligation (other than the Liens created by the Security Documents). No Requirement of Law or Contractual Obligation applicable to the
Borrower or any of its Subsidiaries could reasonably be expected to have a Material Adverse Effect. 
  
 4.6 No Material Litigation. 
  
 No litigation, investigation or proceeding of or before any arbitrator or Governmental Authority is pending or, to the knowledge of the Borrower,
threatened by or against the Borrower or any of its Subsidiaries or against any of their respective properties or revenues that could reasonably be expected to have a Material Adverse Effect. 
  
 4.7 No Default. 
  
 Neither the Borrower nor any of its Subsidiaries is in default under or with
respect to any of its Contractual Obligations (including under any Customer Service Agreement) in any respect that could reasonably be expected to have a Material Adverse Effect. To the Borrower’s knowledge, no customer or other Person party
thereto is in default under or with respect to any of its Contractual Obligations under any Customer Service Agreement in any respect that could reasonably be expected to have a Material Adverse Effect. No Default or Event of Default has occurred
and is continuing. 
  
 4.8 Ownership of Property; Liens.

  
 Each of the Borrower and its Subsidiaries has title in fee
simple to, or a valid leasehold interest in, all its real property, and good title to, or a valid leasehold interest in, all its other Property, except to the extent that the failure to have any such title or leasehold interests would not,
individually or in the aggregate, reasonably be expected to result in a Material Adverse Effect, and none of such Property is subject to any Lien except as permitted by Section 7.3. 
  
 4.9 Intellectual Property. 
  

Other than any exception to the following that would not, individually or in the aggregate, reasonably be expected to result in a Material Adverse
Effect, (i) the Borrower and each of its Subsidiaries owns, or is licensed to use, all Intellectual Property used in the conduct of its business as currently conducted, (ii) no claim has been asserted and is pending by any Person challenging or
questioning the use of any Intellectual Property used in the conduct of the business of the Borrower or such Subsidiary or the validity, effectiveness or ownership of any such Intellectual Property, nor does the Borrower know of any valid basis for
any such claim and (iii) the use of such Intellectual Property by the Borrower and its Subsidiaries does not infringe on the rights of any Person. There is no infringement or, to the Borrower’s knowledge, claim of infringement by any Person of
any Intellectual Property owned, licensed or sublicensed by the Borrower or any of its Subsidiaries, except for such claims or infringements that could not reasonably be expected to have or result in a Material Adverse Effect. 
  

 43 

 4.10 Taxes. 
  
 Each of the Borrower and each of its Subsidiaries has filed or caused to be filed all United States Federal income tax
returns and other material state and other material tax returns that are required to be filed by it and has paid all material taxes shown to be due and payable on such returns or on any assessments made against it (other than any the amount or
validity of which are currently being contested in good faith by appropriate proceedings and with respect to which reserves in conformity with GAAP have been provided on the books of the Borrower or its Subsidiaries, as the case may be); and no
state or other material tax Lien has been filed, and, to the knowledge of the Borrower, no claim is being asserted, with respect to any tax, fee or other charge, except any such claim which the Borrower, in consultation with its legal counsel and
independent accountants, has determined in good faith would not reasonably be expected to have a Material Adverse Effect. 
  
 4.11 Federal Regulations. 
  
 No part of the proceeds of any Loans will be used in violation of Regulation U as now and from time to time hereafter in effect. 
  
 4.12 Labor Matters. 
  
 There are no strikes or other labor disputes against the Borrower or any of
its Subsidiaries pending or, to the knowledge of the Borrower, threatened that (individually or in the aggregate) could reasonably be expected to have a Material Adverse Effect. Hours worked by and payment made to employees of the Borrower and its
Subsidiaries have not been in violation of the Fair Labor Standards Act or any other applicable Requirement of Law dealing with such matters that (individually or in the aggregate) could reasonably be expected to have a Material Adverse Effect. All
payments due from the Borrower or any of its Subsidiaries on account of employee health and welfare insurance that (individually or in the aggregate) could reasonably be expected to have a Material Adverse Effect if not paid have been paid or
accrued as a liability on the books of the Borrower or the relevant Subsidiary. 
  
 4.13 ERISA. 
  
 Other than
exceptions to any of the following that would not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect, (a) neither a Reportable Event nor an “accumulated funding deficiency” (within the meaning of
Section 412 of the Code or Section 302 of ERISA) has occurred during the five-year period prior to the date on which this representation is made or deemed made with respect to any Plan, and each Plan has complied in all material respects with the
applicable provisions of ERISA and the Code, (b) no termination of a Single Employer Plan has occurred, and no Lien in favor of the PBGC or a Plan has arisen, during such five-year period, (c) the present value of all accrued benefits under each
Single Employer Plan (based on those assumptions used to fund such Plans) did not, as of the last annual valuation date prior to the date on which this representation is made or deemed made, exceed the value of the assets of such Plan allocable to
such accrued benefits by a material amount, (d) neither the Borrower nor any Commonly Controlled Entity has had a complete or partial withdrawal from any Multiemployer Plan that has resulted or could reasonably be 
  

 44 

 expected to result in a material liability under ERISA, (e) neither the Borrower nor any Commonly Controlled Entity would
become subject to any material liability under ERISA if the Borrower or any such Commonly Controlled Entity were to withdraw completely from all Multiemployer Plans as of the valuation date most closely preceding the date on which this
representation is made or deemed made and (f) no such Multiemployer Plan is in Reorganization or Insolvent. 
  
 4.14 Investment Company Act; Other Regulations. 
  
 No Loan Party is required to register as an “investment company” under (and within the meaning) of the Investment Company Act of 1940, as
amended. No Loan Party is subject to regulation under any Requirement of Law (other than Regulation X) which limits its ability to incur Indebtedness under this Agreement and the other Loan Documents. 
  
 4.15 Subsidiaries. 
  
 (a) The Subsidiaries listed on Schedule 4.15 constitute all the Subsidiaries
of the Borrower at the date hereof. Schedule 4.15 sets forth as of the Closing Date the name and jurisdiction of incorporation of each Subsidiary of the Borrower and, as to each such Subsidiary, the percentage of each class of Capital Stock owned by
each Loan Party. 
  
 (b) As of the Closing Date, there are no
outstanding subscriptions, options, warrants, calls, rights or other agreements or commitments (other than stock options granted to employees or directors and directors’ qualifying shares) of any nature relating to any Capital Stock of any
Subsidiary of the Borrower, except as disclosed on Schedule 4.15. 
  
 4.16 Use of Proceeds. 
  
 The proceeds of the
Revolving Credit Loans, the Swing Line Loans and the Letters of Credit shall be used to fund permitted acquisitions, stock repurchases, dividends and CSA Payments, to pay fees and expenses incurred in connection with the transactions contemplated by
this Agreement and to finance the working capital and other general corporate needs of the Borrower and its Subsidiaries. 
  
 4.17 Environmental Matters. 
  
 Other than exceptions to any of the following that would not, individually or in the aggregate, reasonably be expected to have a Material Adverse Effect:

  
 (a) The Borrower and its Subsidiaries: (i) are, and within
the period of all applicable statutes of limitation have been, in compliance with all applicable Environmental Laws; (ii) hold all Environmental Permits (each of which is in full force and effect) required for any of their current or intended
operations or for any property owned, leased, or otherwise operated by any of them; (iii) are, and within the period of all applicable statutes of limitation have been, in compliance with all of their Environmental Permits; and (iv) reasonably
believe that: each of their Environmental Permits will be timely renewed and complied with, without material expense; any additional Environmental Permits that may be required of any of them will be timely obtained and complied with, without
material expense; and compliance with any Environmental Law that is or is expected to become applicable to any of them will be timely attained and maintained, without material expense. 
  

 45 

 (b) To the knowledge of the Borrower and its Subsidiaries, no Materials of Environmental Concern (i) are
present at, on, under, in, or about any real property now owned, leased or operated by the Borrower or any of its Subsidiaries, or (ii) were present at any formerly owned, leased or operated property during the period of such ownership, lease or
operation by the Borrower or its Subsidiaries or (iii) are present at any other location (including, without limitation, any location to which Materials of Environmental Concern have been sent for re-use or recycling or for treatment, storage, or
disposal) which, in the case of any of clauses (i), (ii) or (iii), would reasonably be expected to (A) give rise to liability of the Borrower or any of its Subsidiaries under any applicable Environmental Law or otherwise result in costs to the
Borrower or any of its Subsidiaries, (B) interfere with the continued operations of the Borrower or any of its Subsidiaries, or (C) impair the fair saleable value of any real property owned or leased by the Borrower or any of its Subsidiaries. For
purposes of Section 8, each of the foregoing representations and warranties in this Section 4.17(b) that are qualified by the knowledge of the Borrower and its Subsidiaries shall be deemed not to be so qualified. 
  
 (c) There is no judicial, administrative, or arbitral proceeding (including
any notice of violation or alleged violation) under or relating to any Environmental Law to which the Borrower or any of its Subsidiaries is, or to the knowledge of the Borrower or any of its Subsidiaries will be, named as a party that is pending
or, to the knowledge of the Borrower or any of its Subsidiaries, threatened. 
  
 (d) Neither the Borrower nor any of its Subsidiaries has received any written request for information, or been notified that it is a potentially responsible party under or relating to the federal Comprehensive
Environmental Response, Compensation, and Liability Act or any similar Environmental Law, or with respect to any Materials of Environmental Concern. 
  
 (e) Neither the Borrower nor any of its Subsidiaries has entered into or agreed to any consent decree, order, or settlement or other agreement, or is
subject to any judgment, decree, or order or other agreement, in any judicial, administrative, arbitral, or other forum for dispute resolution, relating to compliance with or liability under any Environmental Law. 
  
 (f) Neither the Borrower nor any of its Subsidiaries has assumed or retained,
by contract or operation of law, any liabilities of any kind, fixed or contingent, known or unknown, under any Environmental Law or with respect to any Material of Environmental Concern. 
  
 4.18 Accuracy of Information, etc. 
  
 The statements and information contained in this Agreement, the other Loan Documents and the other documents, certificates
and statements furnished in writing to the Agents or the Lenders or any of them, by or on behalf of any Loan Party for use in connection with the transactions contemplated by this Agreement or the other Loan Documents, taken as a whole, did not
contain as of the date any such statement, information, document or certificate was so furnished, any untrue statement of a material fact or omit to state a material fact necessary 
  

 46 

 in order to make the statements contained herein or therein not misleading. The projections and pro forma
financial information contained in the materials referenced above are based upon good faith estimates and assumptions believed by management of the Borrower to be reasonable at the time made, it being recognized by the Lenders that such financial
information as it relates to future events is not to be viewed as fact and that actual results during the period or periods covered by such financial information may differ from the projected results set forth therein by a material amount.

  
 4.19 Security Documents. 
  
 The Guarantee and Collateral Agreement is effective to create in favor of
the Administrative Agent, for the benefit of the Secured Parties, a valid security interest in the Collateral described therein and proceeds thereof. In the case of the Pledged Stock described in the Guarantee and Collateral Agreement that
constitutes certificated securities (within the meaning of Section 8-102(a)(4) of the Uniform Commercial Code), when any stock certificates representing such Pledged Stock are delivered to the Administrative Agent, duly indorsed to the
Administrative Agent or in blank, and in the case of the other Collateral described in the Guarantee and Collateral Agreement, when financing statements in appropriate form are filed in the offices specified on Schedule 4.19-1 and such other filings
and other actions as are specified on Schedule 3 to the Guarantee and Collateral Agreement have been completed (the instruments required for all of which filings and other actions have been, or within 30 days after the Closing Date will be, duly
completed and delivered to the Administrative Agent), the security interest created under the Guarantee and Collateral Agreement in the Collateral described therein (other than Deposit Accounts, Electronic Chattel Paper and Letter-of-Credit Rights
that do not constitute Supporting Obligations with respect to Collateral not referred to in this parenthetical) shall constitute a fully perfected Lien on, and security interest in, all right, title and interest of the Loan Parties in such
Collateral and the proceeds thereof, as security for the Obligations (as defined in the Guarantee and Collateral Agreement), in each case prior and superior in right to any other Person (except, (i) in the case of Collateral other than Pledged
Stock, Liens permitted by Section 7.3 and (ii) in the case of Pledged Stock, tax liens to the extent permitted by Section 7.3(a) to the extent the applicable tax lien statute provides for the priority of such tax lien by operation of law). Schedule
4.19-2 lists, as of the Closing Date, each UCC Financing Statement that (i) names any Loan Party as debtor and (ii) will remain on file after the Closing Date. Schedule 4.19-3 lists, as of the Closing Date, each UCC Financing Statement that (i)
names any Loan Party as debtor and (ii) will be terminated on or prior to the Closing Date; and on or prior to the Closing Date, the Borrower will have delivered to the Administrative Agent, or caused to be filed, duly completed UCC termination
statements, in respect of each UCC financing statement listed in Schedule 4.19-3. 
  
 4.20 Solvency. 
  
 On the
Closing Date, the Borrower and its Subsidiaries, on a consolidated basis, are Solvent. 
  

 47 

 4.21 Date of Representations and Warranties. 
  
 The representations and warranties set forth in this Section 4 shall be
deemed made as of the Closing Date and as of the date of each Revolving Extension of Credit hereunder (except for any such representations and warranties that are stated to relate to a particular date or dates, in which case such representations and
warranties shall be deemed made as of such particular date or dates). 
  
 SECTION 5. CONDITIONS PRECEDENT 
  
 5.1 Conditions to
Closing Date. 
  
 This Agreement shall become binding upon
the parties hereto upon the satisfaction of the following conditions precedent (all Loan Documents and other documents to be delivered to the Administrative Agent or any Lender pursuant to this Section 5.1 shall be subject to prior approval as to
form and substance (including as to results) by the Lenders and the Administrative Agent, with delivery by a Lender or the Administrative Agent of its signature page to this Agreement evidencing such Lender’s or the Administrative Agent
acknowledgment that the conditions set forth in this Section 5.1 have been satisfied, unless otherwise waived in writing): 
  
 (a) Loan Documents. The Administrative Agent shall have received (i) this Agreement, executed and delivered by a duly authorized officer of the
Borrower, (ii) the Guarantee and Collateral Agreement, executed and delivered by a duly authorized officer of the Borrower and each Subsidiary Guarantor, (iii) a Collateral Information Certificate executed and delivered by a duly authorized officer
of the Borrower and (iv) a Lender Addendum, executed and delivered by each Lender and accepted by the Borrower. 
  
 (b) Financial Statements. The Lenders shall have received (i) the financial statements of the Borrower and its consolidated Subsidiaries referred
to in Section 4.1 and (ii) unaudited interim consolidated financial statements of the Borrower and its consolidated Subsidiaries for each quarterly period ended subsequent to the date of the latest applicable financial statements delivered pursuant
to clause (i) of this paragraph as to which such financial statements are available. 
  
 (c) Related Agreements. The Administrative Agent shall have received true and correct copies, certified as to authenticity by the Borrower, of (i) the Subordinated Debt Documents and (ii) such other material
documents or instruments as may be reasonably requested by any Agent at least two Business Days prior to the Closing Date. 
  
 (d) Lien Searches. The Administrative Agent shall have received the results of a recent lien search in each of the jurisdictions in which Uniform
Commercial Code financing statement or other filings or recordations should be made to evidence or perfect security interests in all material personal property assets of the Loan Parties (other than motor vehicles, aircraft and non-U.S. Intellectual
Property), and such search shall reveal no material liens on any of the assets of the Loan Parties, except for Liens permitted by Section 7.3. 
  

 48 

 (e) Filings, Registrations and Recordings. Each document (including, without limitation, any
Uniform Commercial Code financing statement) required by the Security Documents or under law or reasonably requested by the Administrative Agent to be filed, registered or recorded in order to create in favor of the Administrative Agent, for the
benefit of the Secured Parties, a perfected Lien on the Collateral described therein, prior and superior in right to any other Person (other than with respect to Liens expressly permitted by Section 7.3 and Liens referred to in, and as to which the
Borrower shall have complied with, the last sentence of Section 4.19), shall have been delivered to the Administrative Agent in proper form for filing, registration or recordation. 
  
 (f) Pledged Stock; Stock Powers; Acknowledgment and Consent; Pledged Notes. The Administrative Agent shall have
received (i) all certificates representing shares of Capital Stock pledged pursuant to the Guarantee and Collateral Agreement, together with an undated stock power for each such certificate executed in blank by a duly authorized officer of the
pledgor thereof and (ii) each promissory note pledged and required to be delivered to the Administrative Agent pursuant to the Guarantee and Collateral Agreement endorsed (without recourse) in blank (or accompanied by an executed transfer form in
blank satisfactory to the Administrative Agent) by the pledgor thereof. 
  
 (g) Absence of Litigation. There shall exist no pending or, to the knowledge of the Borrower, overtly threatened litigation, investigation or proceeding (including any proceeding before any Governmental Authority or any arbitration,
mediation or other alternative dispute proceeding) of or before any arbitrator or Governmental Authority that purports to directly affect any of the Loan Documents, and the Administrative Agent shall have received a certificate, dated the Closing
Date, of a Responsible Officer of the Borrower to such effect. 
  
 (h) Fees. (i) The Lenders, the Administrative Agent, the Syndication Agent and the Arrangers shall have received all fees required to be paid on or before the Closing Date and (ii) the Administrative Agent shall have received
reimbursement of all out-of-pocket expenses (including reasonable fees, disbursements and other charges of counsel to the Administrative Agent and the Syndication Agent) of the Administrative Agent, the Syndication Agent and the Arrangers payable by
the Borrower in connection with the Revolving Credit Facility for which invoices have been presented at least one Business Day before the Closing Date. 
  
 (i) Closing Certificate. The Administrative Agent shall have received a certificate of each Loan Party, dated the Closing Date, substantially in
the form of Exhibit C, with appropriate insertions and attachments. 
  
 (j) Legal Opinions. The Administrative Agent shall have received the executed legal opinions of counsel to the Borrower and its Subsidiaries, as follows: (i) Davis Polk & Wardwell, (ii) Morris, Nichols, Arsht & Tunnell and
(iii) Joseph Ruble, the General Counsel of the Borrower. 
  

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 5.2 Conditions to Each Extension of Credit. 
  
 (a) The agreement of each Revolving Credit Lender to make any Revolving
Extension of Credit (other than Revolving Loans the proceeds of which are to be applied directly to repay Swing Line Loans in accordance with Section 2.5(b) or to reimburse the applicable Issuing Lender for any Payment Amount then owing to such
Issuing Lender in respect of any Letter of Credit in accordance with Section 3.5), of the Swing Line Lender to make any Swing Line Loan, and of the Issuing Lender to issue any Letter of Credit requested to be made or issued by it hereunder
(including any amendment to any Letter of Credit to increase the amount thereof), on any date (including, without limitation, its initial Revolving Extension of Credit, Swing Line Loan or Letter of Credit, as the case may be) is subject to the prior
or simultaneous satisfaction of the conditions precedent set forth in Section 5.1 and the satisfaction of the following additional conditions precedent: 
  
 (i) Representations and Warranties. Each of the representations and warranties made by any Loan Party in or pursuant to the Loan
Documents shall be true and correct in all material respects on and as of such date as if made on and as of such date after giving effect to the extensions of credit requested to be made on such date (except for any such representations and
warranties that are stated to relate to a particular date or dates, in which case such representations and warranties shall be true and correct as of such particular date or dates). 
  
 (ii) No Default. No Default or Event of Default shall have occurred and be continuing on such date or
after giving effect to the extensions of credit requested to be made on such date. 
  
 (b) Each borrowing by and issuance of a Letter of Credit on behalf of the Borrower hereunder shall constitute a representation and warranty by the Borrower as of the date of such extension of credit that the
applicable conditions contained in this Section 5.2 have been satisfied. 
  
 SECTION 6. AFFIRMATIVE COVENANTS 
  
 The Borrower hereby
agrees that, from and after the Closing Date and so long as the Commitments remain in effect, any Letter of Credit remains outstanding (or, as to any outstanding Letter of Credit, (x) the Borrower shall have deposited cash to collateralize such
outstanding Letter of Credit or (y) the applicable Issuing Lender shall have fully released the Lenders from their obligations hereunder to reimburse such Issuing Lender in respect of drawings under such Letter of Credit and have accepted in lieu
thereof a back up letter of credit or other arrangements acceptable to such Issuing Lender, in the case of each of clause (x) and (y), in accordance with Section 10.16 of this Agreement) or any Loan or other amount is owing to any Lender or any
Agent hereunder, the Borrower shall and shall cause each of its Subsidiaries to: 
  
 6.1 Financial Statements. 
  
 Furnish to the Administrative Agent for delivery to each Lender (and the Administrative Agent agrees to make such delivery): 
  
 (a) as soon as available, but in any event within 90 days after the end of each fiscal year of the Borrower, a copy of the audited consolidated balance
sheet of the Borrower and its consolidated Subsidiaries as at the end of such year and the related audited consolidated statements of income and cash flows for such year, setting forth in comparative form the figures as of the end of and for the
previous year, reported on without a “going concern” or like qualification or exception, or qualification arising out of the scope of the audit (any of the foregoing, a “Going Concern or Scope Qualification”), by
independent certified public accountants of nationally recognized standing (it being understood that the independent certified public accountants’ report(s) related to the Borrower’s internal controls pursuant to Section 404 of the
Sarbanes-Oxley Act of 2002 and Auditing Standard No. 2 of the Public Company Accounting Oversight Board, whether or not included or referred to in the auditors’ report on such audited consolidated financial statements, shall not, in and of
itself, be deemed a “Going Concern or Scope Qualification”); and 
  

 50 

 (b) as soon as available, but in any event not later than 45 days after the end of each of the first
three quarterly periods of each fiscal year of the Borrower beginning with the fiscal quarter of the Borrower ending on June 30, 2004, the unaudited consolidated balance sheets of the Borrower and its consolidated Subsidiaries as at the end of such
quarter, the related unaudited consolidated statements of income for such quarter and the related unaudited consolidated statements of income and cash flows for the portion of the fiscal year through the end of such quarter, setting forth in
comparative form the figures as of the end of and for the corresponding period in the previous year, certified by a Responsible Officer of the Borrower as being fairly stated in all material respects (subject to the absence of certain footnote
information and normal year-end audit adjustments); 
  
 all such financial
statements to be complete and correct in all material respects and to be prepared in reasonable detail and in accordance with GAAP applied consistently throughout the periods reflected therein and with prior periods (except as approved by such
accountants or officer, as the case may be, and disclosed therein). All financial statements delivered pursuant to this Section 6.1 may, so long as the Borrower is a reporting entity with the SEC, be in the form filed as a part of the
Borrower’s Quarterly Report on Form 10-Q, or Annual Report on Form 10-K, as applicable, in each case as filed with SEC. 
  
 6.2 Certificates; Other Information. 
  
 Furnish to the Administrative Agent for delivery to each Lender (and the Administrative Agent agrees to make such delivery), or, in the case of clause
(f), furnish to the relevant Lender: 
  
 (a) concurrently with
the delivery of the financial statements referred to in Section 6.1(a), a certificate of the independent certified public accountants reporting on such financial statements stating that in making the examination necessary therefor no knowledge was
obtained of any Default or Event of Default, except as specified in such certificate (it being understood that such certificate shall be limited to the items that independent certified public accountants are permitted to cover in such certificates
pursuant to their professional standards and customs of the profession); 
  

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 (b) concurrently with the delivery of any financial statements pursuant to Section 6.1, (i) a certificate
of a Responsible Officer of the Borrower stating that such Responsible Officer has obtained no knowledge of any Default or Event of Default that has occurred and is continuing except as specified in such certificate, (ii) a Compliance Certificate
containing (A) all information and calculations necessary for determining compliance by the Borrower and its Subsidiaries with Section 7.1 as of the last day of the fiscal quarter or fiscal year of the Borrower, as the case may be, and (B) to the
extent not previously disclosed to the Administrative Agent, a listing of any material Intellectual Property acquired, and any Subsidiary formed or acquired, by any Loan Party since the date of the most recent list delivered pursuant to this clause
(B) (or, in the case of the first such list so delivered, since the Closing Date) and (iii) to the extent not previously delivered to the Administrative Agent other filings or documents required by Section 6.9 in respect of any newly-acquired
Intellectual Property or newly-acquired or formed Subsidiary specified in such Compliance Certificate; 
  
 (c) as soon as available, and in any event no later than 45 days after the beginning of each fiscal year of the Borrower, a detailed consolidated budget
for such fiscal year (including projected consolidated balance sheets of the Borrower and its Subsidiaries as of the end of such fiscal year, and the related consolidated statements of projected income and cash flows, in each case set forth on a
quarterly basis), and including a substantive description of each of the material underlying assumptions used in preparing such budget and projections, and, as soon as available, significant revisions, if any, of such budget, with respect to such
fiscal year (collectively, the “Projections”), which Projections shall in each case be accompanied by a certificate of a Responsible Officer of the Borrower stating that such Projections are based on reasonable estimates,
information and assumptions; 
  
 (d) within five Business Days
after the same are sent, copies of all financial statements and reports that the Borrower or any of its Subsidiaries sends to the holders of any class of its public debt securities or equity securities and, within five days after the same are filed,
copies of all financial statements and reports that the Borrower or any of its Subsidiaries may make to, or file with, the SEC; 
  
 (e) as soon as possible and in any event within 30 days of obtaining knowledge thereof, notice of any litigation, proceeding (including any proceeding
before any Governmental Authority or any arbitration, mediation or other alternative dispute proceeding), complaint, written request for information or other notification that would reasonably be expected to result in the payment by the Borrower and
its Subsidiaries of a Material Environmental Amount; and 
  
 (f)
promptly, such additional financial and other information as any Lender may from time to time reasonably request through the Administrative Agent. 
  
 6.3 Payment of Obligations. 
  
 Pay, discharge or otherwise satisfy at or before maturity or before they become delinquent, as the case may be, all its material obligations of whatever
nature, except where (i) the amount or validity thereof is currently being contested in good faith by appropriate proceedings and reserves in conformity with GAAP with respect thereto have been provided on 
  

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 the books of the Borrower or its Subsidiaries, as the case may be, or (ii) such failures to pay, discharge or otherwise
satisfy would not, individually or in the aggregate, reasonably be expected to result in a Material Adverse Effect. 
  
 6.4 Conduct of Business and Maintenance of Existence, etc. 
  
 (a) (i) Preserve, renew and keep in full force and effect its corporate existence and (ii) take all reasonable action to
maintain all rights, privileges and franchises necessary or desirable in the normal conduct of its business, except, in each case, as otherwise permitted by Section 7.4 and except, in the case of clause (ii) above, to the extent that failure to do
so would not reasonably be expected to have a Material Adverse Effect; and (b) comply with all Contractual Obligations and Requirements of Law, except to the extent that failure to comply therewith would not, in the aggregate, reasonably be expected
to have a Material Adverse Effect. 
  
 6.5 Maintenance of
Property; Insurance. 
  
 (a) Except to the extent that
failure to do so would not, individually or in the aggregate, reasonably be expected to result in a Material Adverse Effect, keep all Property and systems useful and necessary in its business in good working order and condition, ordinary wear and
tear excepted and (b) maintain with financially sound and reputable insurance companies insurance on all its Property in at least such amounts and against at least such risks (but including in any event public liability, product liability and
business interruption), and with no more than such risk retentions, as are usually insured against in the same general area by companies of similar size engaged in the same or a similar business. 
  
 6.6 Inspection of Property; Books and Records; Discussions.

  
 (a) Keep proper books of records and account in which full,
true and correct entries in conformity with GAAP and all Requirements of Law shall be made of all dealings and transactions in relation to its business and activities and (b) (i) unless an Event of Default shall have occurred and be continuing, no
more frequently than once in each calendar year or (ii) if an Event of Default shall have occurred and be continuing, as often as may reasonably be desired, and in any case upon notice to the Borrower or its applicable Subsidiary, during normal
business hours permit representatives of any Lender to visit and inspect any of its properties and examine and make abstracts from any of its books and records at any reasonable time and to discuss the business, operations, properties and financial
and other condition of the Borrower and its Subsidiaries with officers and employees of the Borrower and its Subsidiaries and, so long as the applicable Lender shall have given the Borrower reasonable notice thereof and a reasonable opportunity to
participate therein, with its independent certified public accountants. 
  
 6.7 Notices. 
  
 Promptly, but in any event
within five (or, in the case of clause (c) or (d) below, 30) days after a Responsible Officer of the Borrower shall have become aware thereof, give notice to the Administrative Agent (and the Administrative Agent agrees to deliver such notice to the
Lenders) of: 
  
 (a) the occurrence of any Default or Event of
Default that shall then be continuing; 
  

 53 

 (b) any termination (including any optional termination) of any Material Customer Services Agreement;

  
 (c) any (i) default or event of default under any Contractual
Obligation of the Borrower or any of its Subsidiaries, (ii) assertion or receipt of notice of a claim of infringement of Intellectual Property rights, whether or not a Dollar amount is associated with such assertion or claim or (iii) litigation,
investigation or proceeding which may exist at any time between the Borrower or any of its Subsidiaries and any Governmental Authority, that in any such case, if not cured or in which there is a reasonable possibility of an adverse determination
that, as the case may be, would reasonably be expected to have a Material Adverse Effect; 
  
 (d) any litigation or proceeding (including any proceeding before any Governmental Authority or any arbitration, mediation or other alternative dispute proceeding) affecting the Borrower or any of its Subsidiaries in
which the amount involved is $15,000,000 or more (whether or not covered by insurance) or in which injunctive or similar relief is sought, except any such litigation or proceeding which the Borrower, in consultation with its counsel, has determined
in good faith would not reasonably be expected to have a Material Adverse Effect; 
  
 (e) (i) the occurrence of any Reportable Event with respect to any Plan, the creation of any Lien in favor of the PBGC or a Plan or any withdrawal from, or the termination, Reorganization or Insolvency of, any
Multiemployer Plan or (ii) the institution of proceedings or the taking of any other action by the PBGC or the Borrower or any Commonly Controlled Entity or any Multiemployer Plan with respect to the withdrawal from, or the termination,
Reorganization or Insolvency of, any Plan that in any such case would reasonably be expected to have a Material Adverse Effect; 
  
 (f) the consummation of any Permitted Acquisition in which the total consideration for, or value paid in, such Permitted Acquisition, is at least
$10,000,000 (whether such consideration or value paid is in the form of cash, securities or a combination thereof and including any escrowed or other amounts held back); 
  
 (g) the making of any Permitted CSA Payment of at least $10,000,000; and 
  
 (h) any development or event that has had or would reasonably be expected to
have a Material Adverse Effect. 
  
 Each notice pursuant to this Section shall be
accompanied by a statement of a Responsible Officer of the Borrower setting forth details of the occurrence referred to therein and stating what action, if any, the Borrower or the relevant Subsidiary proposes to take with respect thereto.

  
 6.8 Environmental Laws. 
  
 Comply with, and use reasonable efforts to ensure compliance by all tenants
and subtenants, if any, with, all applicable Environmental Laws, and obtain and comply with and 
  

 54 

 maintain, and ensure, through the use of reasonable efforts, that all tenants and subtenants obtain and comply with and
maintain, any and all licenses, approvals, notifications, registrations or permits required by applicable Environmental Laws, except, in each case, where the failure to do so would not reasonably be expected to have a Material Adverse Effect.

  
 6.9 Additional Collateral, etc. 
  
 (a) Subject to paragraphs (b) and (c) of this Section, and other than (1)
any Property subject to a Lien expressly permitted by Section 7.3(g) or Section 7.3(m) and (2) any Excluded Assets, with respect to any Property acquired after the Closing Date by the Borrower or any of its Domestic Subsidiaries (other than any
Designated Subsidiary or any Inactive Subsidiary, but only so long as such Domestic Subsidiaries shall continue to be Designated Subsidiaries or Inactive Subsidiaries) as to which the Administrative Agent, for the benefit of the Secured Parties,
does not have a perfected Lien, promptly (i) execute and deliver to the Administrative Agent such amendments to the Guarantee and Collateral Agreement or such other documents as the Administrative Agent deems necessary or advisable to grant to the
Administrative Agent, for the benefit of the Secured Parties, a security interest in such Property and (ii) take all actions necessary or advisable to grant to the Administrative Agent, for the benefit of the Secured Parties, a perfected security
interest in such Property, subject to no prior Liens other than, in the case of Collateral other than Pledged Stock, Liens permitted under Section 7.3, and in the case of Pledged Stock, tax liens to the extent (A) permitted under Section 7.3(a) and
(B) the applicable tax lien statute provides for the priority of such tax lien by operation of law, including without limitation, the filing of Uniform Commercial Code financing statements in such jurisdictions as may be required by the Guarantee
and Collateral Agreement or by law, the taking of such other actions to effect perfection as may be required or provided for by the Guarantee and Collateral Agreement or as otherwise may be reasonably requested by the Administrative Agent;
provided that (1) with respect to U.S. Intellectual Property acquired by the Borrower or any of its Domestic Subsidiaries (other than any Designated Subsidiary or any Inactive Subsidiary; but in the case of an Inactive Subsidiary only if such
Domestic Subsidiary shall continue to be an Inactive Subsidiary notwithstanding the acquisition of such U.S. Intellectual Property)) in the ordinary course of business during any fiscal quarter, this Section 6.9(a) shall be deemed satisfied if the
Borrower and its Subsidiaries (other than any Designated Subsidiary or any Inactive Subsidiary; but in the case of an Inactive Subsidiary, only if such Inactive Subsidiary continues to be an Inactive Subsidiary) take the actions required by clauses
(i) and (ii) above with respect to such U.S. Intellectual Property within five Business Days following the date of delivery of the officer’s certificate with respect to such fiscal quarter or the fiscal year ended at the end of such fiscal
quarter required to be delivered pursuant to Section 6.2(b); (2) Liens shall not be required to be granted hereunder on more than 65% of the total outstanding Capital Stock of any Foreign Subsidiary; (3) no Loan Party shall be required to deliver
promissory notes or other instruments if the aggregate principal amount thereof does not exceed $2,500,000; (4) no Loan Party (or issuer or securities intermediary) shall be required to deliver a “control agreement” with respect to any
Securities Account in which the fair market value of the assets maintained in such Securities Account is less than $15,000,000; and (5) no Loan Party shall be required to take any action to perfect any security interest in (x) Letter of Credit
Rights that do not constitute Supporting Obligations, (y) Electronic Chattel Paper or (z) Deposit Accounts. 
  

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 (b) With respect to any new Subsidiary (other than any Excluded Foreign Subsidiary or any Subsidiary the
Capital Stock of which is held by a Foreign Subsidiary) created or acquired after the Closing Date (which, for the purposes of this paragraph, shall include any existing Subsidiary that ceases to be a Designated Subsidiary, an Excluded Foreign
Subsidiary, a Foreign Subsidiary or an Inactive Subsidiary, as the case may be), by the Borrower or any of its Subsidiaries, promptly, and in any event within 30 days after the creation or acquisition of such Subsidiary, (i) execute and deliver to
the Administrative Agent such amendments to the Guarantee and Collateral Agreement as the Administrative Agent deems necessary or advisable to grant to the Administrative Agent, for the benefit of the Secured Parties, a perfected security interest
in the Capital Stock of such new Subsidiary that is owned by the Borrower or any of its Domestic Subsidiaries (other than by a Domestic Subsidiary that is a Designated Subsidiary or that is an Inactive Subsidiary; but in the case of an Inactive
Subsidiary only if such new Subsidiary is also an Inactive Subsidiary), subject to no other prior Liens other than tax liens to the extent (A) permitted by Section 7.3(a) and (B) the applicable tax lien statute provides for the priority of such tax
lien by operation of law, (ii) deliver to the Administrative Agent all certificates representing such Capital Stock, together with undated stock powers, in blank, executed and delivered by a duly authorized officer of the Borrower or such
Subsidiary, as the case may be, (iii) cause such new Subsidiary (other than in the instance of a new Subsidiary that is a Designated Subsidiary or an Inactive Subsidiary), to (A) become a party to the Guarantee and Collateral Agreement as a
Guarantor and, unless such new Subsidiary is a Foreign Subsidiary, a Grantor and (B) if such new Subsidiary is a Domestic Subsidiary, take such actions necessary or advisable to grant to the Administrative Agent for the benefit of the Secured
Parties a perfected security interest in the Collateral described in the Guarantee and Collateral Agreement with respect to such new Subsidiary, subject to no prior Liens other than, in the case of Collateral other than Pledged Stock, Liens
permitted under Section 7.3, and, in the case of Pledged Stock, tax liens to the extent (1) permitted by Section 7.3(a) and (2) the applicable tax lien statute provides for the priority of such tax lien by operation of law, including, without
limitation, the filing of Uniform Commercial Code financing statements in such jurisdictions as may be required by the Guarantee and Collateral Agreement or by law or the taking of such other actions to effect perfection as may be required or
provided for by the Guarantee and Collateral Agreement or as otherwise may be reasonably requested by the Administrative Agent, and (iv) if requested by the Administrative Agent, deliver to the Administrative Agent customary legal opinions relating
to the matters described above, which opinions shall be in form and substance, and from counsel, reasonably satisfactory to the Administrative Agent; provided that (A) in no event shall more than 65% of the total outstanding Capital Stock of
any Excluded Foreign Subsidiary be required to be pledged hereunder; (B) no actions shall be required to be taken to create or perfect any such pledge, and no legal opinions shall be required to be delivered with respect thereto, in each case under
the laws of the jurisdiction of any Foreign Subsidiary; (C) no Loan Party shall be required to deliver promissory notes or other instruments if the aggregate principal amount thereof does not exceed $2,500,000; (D) no Loan Party (or issuer or
securities intermediary) shall be required to deliver a “control agreement” with respect to any Securities Account in which the fair market value of the assets maintained in such Securities Account is less than $15,000,000; and (E) no Loan
Party shall be required to take any action to perfect any security interest in (1) Letter of Credit Rights that do not constitute Supporting Obligations, (2) Electronic Chattel Paper or (3) Deposit Accounts. 
  

 56 

 (c) With respect to any new Excluded Foreign Subsidiary created or acquired after the Closing Date by the
Borrower or any of its Domestic Subsidiaries (other than any Designated Subsidiary), promptly (i) execute and deliver to the Administrative Agent such amendments to the Guarantee and Collateral Agreement or such other documents as the Administrative
Agent deems necessary or advisable in order to grant to the Administrative Agent, for the benefit of the Secured Parties, a perfected security interest in the Capital Stock of such new Subsidiary that is owned by the Borrower or any of its Domestic
Subsidiaries (other than by a Domestic Subsidiary that is a Designated Subsidiary or is an Inactive Subsidiary; but in the case of an Inactive Subsidiary only if such new Excluded Foreign Subsidiary is also an Inactive Subsidiary), subject to no
prior Liens other than tax liens to the extent (A) permitted by Section 7.3(a) and (B) the applicable tax lien statute provides for the priority of such tax lien by operation of law), provided that in no event shall more than 65% of the total
outstanding Capital Stock of any such new Excluded Foreign Subsidiary be required to be so pledged, (ii) deliver to the Administrative Agent all certificates representing such Capital Stock, together with undated stock powers, in blank, executed and
delivered by a duly authorized officer of the Borrower or such Subsidiary, as the case may be, and take such other action as may be necessary or, in the opinion of the Administrative Agent, desirable to perfect the Lien of the Administrative Agent
thereon, and (iii) if requested by the Administrative Agent, deliver to the Administrative Agent customary legal opinions relating to the matters described above, which opinions shall be in form and substance, and from counsel, reasonably
satisfactory to the Administrative Agent; provided that no actions shall be required to be taken to create or perfect any such pledge, and no legal opinions shall be required to be delivered with respect thereto, in each case under the laws
of the jurisdiction of organization of such Foreign Subsidiary. 
  
 6.10 Further Assurances. 
  
 From time to time
execute and deliver, or cause to be executed and delivered, such additional instruments, certificates or documents, and take such actions, as the Administrative Agent may, subject to the provisos to Section 6.9(a), Section 6.9(b) and Section 6.9(c),
reasonably request for the purposes of creating or of more fully perfecting or renewing the rights of the Administrative Agent and the Lenders with respect to the Collateral (or with respect to any additions thereto or replacements or proceeds
thereof or with respect to any other property or assets hereafter acquired by the Borrower or any Subsidiary (other than any Designated Subsidiary) which may be deemed to be part of the Collateral) pursuant hereto or thereto. Upon the exercise by
the Administrative Agent or any Lender of any power, right, privilege or remedy pursuant to this Agreement or the other Loan Documents which requires any consent, approval, recording, qualification or authorization of any Governmental Authority, the
Borrower will execute and deliver, or will cause the execution and delivery of, all applications, certifications, instruments and other documents and papers that the Administrative Agent or such Lender may be required to obtain from the Borrower or
any of its Subsidiaries for such governmental consent, approval, recording, qualification or authorization. 
  
 SECTION 7. NEGATIVE COVENANTS 
  
 The Borrower hereby agrees that, from and after the Closing Date and so long as the Commitments remain in effect, any Letter of Credit remains outstanding (or, as to any outstanding Letter of Credit, (x) the Borrower
shall have deposited cash to collateralize such 
  

 57 

 outstanding Letter of Credit or (y) the applicable Issuing Lender shall have fully released the Lenders from their
obligations hereunder to reimburse such Issuing Lender in respect of drawings under such Letter of Credit and have accepted in lieu thereof a back up letter of credit or other arrangements acceptable to such Issuing Lender, in the case of each of
clause (x) and (y), in accordance with Section 10.16 of this Agreement) or any Loan or other amount is owing to any Lender or any Agent hereunder, Borrower shall not, and shall not permit any of its Subsidiaries to, directly or indirectly:

  
 7.1 Financial Condition Covenants. 
  
 (a) Consolidated Leverage Ratio. Permit the Consolidated Leverage
Ratio as at the last day of any period of four consecutive fiscal quarters of the Borrower ending on or after the last day of FQ3 2004, to exceed 3.00 to 1.00. 
  

(b) Consolidated Interest Coverage Ratio. Permit the Consolidated Interest Coverage Ratio as of the last day of any period of four consecutive
fiscal quarters of the Borrower ending on or after the last day of FQ3 2004 to be less than 4.00 to 1.00. 
  
 (c) Liquidity. Permit Liquidity at any time to be less than $30,000,000. 
  
 7.2 Limitation on Indebtedness. 
  
 Create, incur, assume or suffer to exist any Indebtedness, except: 
  
 (a) Indebtedness of any Loan Party pursuant to any Loan Document;

  
 (b) the Subordinated Debt of the Borrower pursuant to the
Subordinated Debt Documents and any refinancings, refundings, renewals or extensions (each a “Refinancing”) thereof; provided that (i) no Default (other than a Default existing solely under Section 8.1(d)) or Event of Default
shall be in effect after giving effect to the consummation of such Refinancing; (ii) the principal amount of the new Indebtedness does not exceed the principal amount of the refinanced Indebtedness; (iii) the new Indebtedness is subordinated in
right of payment, collection and enforcement on terms no less favorable to the Lenders than the terms applicable to the refinanced Indebtedness; (iv) no scheduled payment or mandatory prepayment of the new Indebtedness shall be required to be made
prior to the date which is one year after the Revolving Credit Termination Date; and (v) the new Indebtedness shall be unsecured; 
  
 (c) Indebtedness of the Borrower to any Subsidiary, or of any Subsidiary to the Borrower or any other Subsidiary; provided that Indebtedness of
Designated Subsidiaries to the Borrower and other Domestic Subsidiaries of the Borrower that are not also Designated Subsidiaries shall be subject to the limitations on Investments in Designated Subsidiaries set forth in Section 7.7; 
  
 (d) purchase money and other Indebtedness (including Capital Lease
Obligations) of the Borrower or any of its Subsidiaries, the proceeds of which are used to finance the acquisition, expansion, refurbishment or improvement of fixed or capital assets, in an aggregate principal amount not to exceed $40,000,000 at any
one time outstanding and any refinancings thereof (without any increase in the principal amount thereof); 
  

 58 

 (e) Indebtedness outstanding on the date hereof and listed on Schedule 7.2 and any refinancings,
refundings, renewals or extensions thereof (without any increase in the principal amount thereof); 
  
 (f) Guarantee Obligations by the Borrower or any of its Subsidiaries of obligations of the Borrower or any of its Subsidiaries to the extent such
obligations are otherwise permitted by this Agreement, including this Section 7.2; 
  
 (g) Indebtedness of any Person which becomes a Subsidiary of the Borrower after the Closing Date pursuant to a Permitted Acquisition (provided that such Indebtedness existed at the time such Person became a
Subsidiary of the Borrower and is not created in contemplation of or in connection with such Person becoming a Subsidiary), and any refinancings, refundings, renewals or extensions thereof which do not increase the principal amount thereof;

  
 (h) Indebtedness in respect of Hedge Agreements permitted
under Section 7.16; and 
  
 (i) additional Indebtedness incurred
by the Borrower or any Subsidiary to the extent that, immediately upon the incurrence of, and after taking into account, such Indebtedness, the Consolidated Leverage Ratio does not exceed 3.00 to 1.00. 
  
 7.3 Limitation on Liens. 
  
 Create, incur, assume or suffer to exist any Lien upon any of its Property,
whether now owned or hereafter acquired, except for: 
  
 (a)
Liens for taxes not yet due or which are being contested in good faith by appropriate proceedings, provided that adequate reserves with respect thereto are maintained on the books of the Borrower or its Subsidiaries, as the case may be, in
conformity with GAAP; 
  
 (b) carriers’, warehousemen’s,
mechanics’, materialmen’s, repairmen’s or other like Liens arising in the ordinary course of business which are not overdue for a period of more than 30 days or that are being contested in good faith by appropriate proceedings;

  
 (c) pledges or deposits in connection with workers’
compensation, unemployment insurance and other social security legislation; 
  
 (d) deposits to secure the performance of bids, trade contracts (other than for borrowed money), leases, statutory obligations, surety and appeal bonds, performance bonds and other obligations of a like nature, and
letters of credit issued in lieu of or in support of any of the foregoing, in each case incurred in the ordinary course of business; 
  
 (e) easements, rights-of-way, restrictions and other similar encumbrances incurred in the ordinary course of business that, in the aggregate, are not
substantial in amount and which do not in any case materially detract from the value of the Property subject thereto or materially interfere with the ordinary conduct of the business of the Borrower or any of its Subsidiaries; 
  

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 (f) Liens in existence on the date hereof listed on Schedule 7.3, securing Indebtedness permitted by
Section 7.2(e) and Liens securing refinancings of such Indebtedness permitted by Section 7.2(e), provided that no such Lien is spread to cover any additional assets after the Closing Date, including the assets of any other Loan Party;

  
 (g) Liens securing Indebtedness of the Borrower or any of its
Subsidiaries permitted pursuant to Section 7.2(d), provided that (i) such Liens (or, if applicable, the Liens securing the Indebtedness refinanced by such Indebtedness) shall be created within 180 days after the acquisition, expansion,
refurbishment or improvement of such fixed or capital assets, (ii) such Liens do not at any time encumber any assets other than the assets acquired, expanded, refurbished or improved by such Indebtedness (or, if applicable, the Indebtedness
refinanced by such Indebtedness), (iii) the amount of Indebtedness secured thereby is not increased and (iv) the amount of Indebtedness initially secured thereby is not more than 100% of the price of such acquisition, expansion, refurbishment or
improvement financed thereby; 
  
 (h) Liens created pursuant to
the Security Documents; 
  
 (i) any interest or title of a lessor
under any lease entered into by the Borrower or any of its Subsidiaries in the ordinary course of its business and covering only the assets so leased; 
  
 (j) any interest of any licensor of Intellectual Property; 
  
 (k) Liens arising as a matter of law to secure the purchase of goods purchased by the Borrower or any of its Subsidiaries, provided that the only
obligations secured thereby are trade accounts payable with respect to the purchase of such goods arising in the ordinary course of business and the only Property to which such Liens attached are the goods so purchased and any title document in
respect thereof; 
  
 (l) Liens securing reimbursement obligations
and related interest, fees and expenses with respect to trade letters of credit permitted hereunder, provided that such Liens do not extend to any Property other than the goods financed by, or purchased by means of, such letters of credit and
documents of title in respect thereof; 
  
 (m) Liens on any assets
of a Person which becomes a Subsidiary of the Borrower after the Closing Date in a transaction permitted by Section 7.7, and Liens on assets acquired by the Borrower or any of its Subsidiaries after the Closing Date, provided that (i) such
Liens existed at the time such Person became a Subsidiary of the Borrower or such assets were acquired, as the case may be, and were not created in anticipation of such acquisition, (ii) any such Lien does not by its terms spread to or cover any
assets after the time such Person becomes a Subsidiary or such assets were acquired, as the case may be, which were not covered immediately prior thereto, (iii) any such Lien does not by its terms secure any Indebtedness or other obligation other
than Indebtedness or other obligation existing immediately prior to the time such Person becomes a Subsidiary or such assets are acquired, as the case may be, and refinancings thereof permitted hereunder and (iv) any Indebtedness secured by such
Liens shall be permitted under Section 7.2; 
  

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 (n) Liens in respect of judgments that do not constitute an Event of Default under clause (h) of Section
8; and 
  
 (o) Liens not otherwise permitted by this Section 7.3
securing Indebtedness or other obligations of the Borrower or any of its Subsidiaries so long as the aggregate outstanding principal amount of the obligations secured thereby does not exceed (as to the Borrower and all of such Subsidiaries)
$40,000,000 at any one time. 
  
 7.4 Limitation on Fundamental
Changes. 
  
 Enter into any merger, consolidation or
amalgamation, or liquidate, wind up or dissolve itself (or otherwise suffer any liquidation or dissolution), or, except for Immaterial Subsidiaries, and except to the extent such Disposition would otherwise be permitted by Section 7.5, Dispose of
all or substantially all of its Property or business, except that: 
  
 (a) any Subsidiary of the Borrower may be merged or consolidated with or into the Borrower, provided that the Borrower shall be the continuing or surviving corporation; 
  
 (b) any Subsidiary of the Borrower may be merged or consolidated with or into any other Subsidiary of the Borrower,
provided that, if any of the parties to such merger or consolidation is a Subsidiary Guarantor, (i) the continuing or surviving corporation shall be a Subsidiary Guarantor or (ii) simultaneously with such transaction, the continuing or
surviving corporation shall become a Subsidiary Guarantor, and the Borrower shall, and shall cause its Subsidiaries to, comply with Section 6.9 in connection therewith; 
  
 (c) any Subsidiary of the Borrower may Dispose of any or all of its assets (upon voluntary liquidation or otherwise) to the
Borrower or any of its other Subsidiaries, provided that Dispositions to Designated Subsidiaries by the Borrower and its Domestic Subsidiaries that are not also Designated Subsidiaries shall, to the extent that the consideration received for
the assets Disposed of is less than the fair market value of such assets that would be received from an unaffiliated third party in a bona fide sale on an arms-length basis, be deemed to be Investments in such Designated Subsidiaries and subject to
the limitations set forth in Section 7.7; 
  
 (d) the Borrower and
its Subsidiaries may make any Restricted Payments permitted under Section 7.6; and 
  
 (e) the Borrower or any or its Subsidiaries may enter into any merger, consolidation or amalgamation to effectuate any Permitted Acquisition; provided that (i) if the Borrower is a party to such merger,
consolidation or amalgamation, the Borrower shall be the surviving corporation and (ii), subject to the immediately preceding clause (i), if any of the parties to such merger, consolidation or amalgamation is a Subsidiary Guarantor, (1) the
continuing or surviving corporation shall be a Subsidiary Guarantor or (2) simultaneously with such transaction, the continuing or surviving corporation shall become a Subsidiary Guarantor, and the Borrower shall, and shall cause its Subsidiaries
to, comply with Section 6.9 in connection therewith. 
  

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 7.5 Limitation on Disposition of Property. 
  
 Dispose of any of its Property (including, without limitation, receivables
and leasehold interests), whether now owned or hereafter acquired, or, in the case of any Subsidiary, issue or sell any shares of such Subsidiary’s Capital Stock to any Person, except: 
  
 (a) the Disposition of obsolete or worn out property in the ordinary course
of business; 
  
 (b) the sale of inventory in the ordinary course
of business; 
  
 (c) Dispositions permitted by Sections 7.4(b) and
7.4(c); 
  
 (d) Restricted Payments permitted under Section 7.6;

  
 (e) Investments permitted by Section 7.7; 
  
 (f) the sale or issuance of the Capital Stock of any Subsidiary of the
Borrower to the Borrower or any other Subsidiary of the Borrower; 
  
 (g) the Disposition of other assets, so long as immediately upon the consummation of, and after taking into account, such Disposition, the Consolidated Leverage Ratio does not exceed 3.00 to 1.00; and 
  
 (h) any settlement of or payment in respect of any property or casualty
insurance claim or any condemnation proceeding relating to any asset of the Borrower or any of its Subsidiaries. 
  
 7.6 Limitation on Restricted Payments. 
  
 Declare or pay any dividend on, or make any payment on account of, or set apart assets for a sinking or other analogous fund for, the purchase,
redemption, defeasance, retirement or other acquisition of, any Capital Stock of the Borrower or any of its Subsidiaries, whether now or hereafter outstanding, or make any other distribution in respect thereof, either directly or indirectly, whether
in cash or property or in obligations of the Borrower or any of its Subsidiaries, or enter into any derivatives or other transaction with any financial institution, commodities or stock exchange or clearinghouse (a “Derivatives
Counterparty”) obligating the Borrower or any of its Subsidiaries to make payments to such Derivatives Counterparty as a result of any change in market value of any such Capital Stock (collectively, “Restricted Payments”),
except that: 
  
 (a) any Subsidiary of the Borrower may make
Restricted Payments to the Borrower or any other Subsidiary, provided that any Restricted Payment made to a Designated Subsidiary by any Domestic Subsidiary that is not a Designated Subsidiary shall be deemed to be an Investment in such
Designated Subsidiary subject to the limitations set forth in Section 7.7 to the extent such Restricted Payment is not promptly paid by such Designated Subsidiary as a Restricted Payment to the holders of such Designated Subsidiary’s equity
securities; 
  

 62 

 (b) the Borrower may make Restricted Payments in the form of common stock of the Borrower; 
  
 (c) the Borrower may (i) repurchase shares of “Restricted Stock”
and “Performance Stock” sold pursuant to the CSG Employee Stock Purchase Plan from a holder of such Capital Stock whose employment with the Borrower and its Subsidiaries has terminated, provided that the repurchase price paid for
any such Restricted Stock or Performance Stock shall not exceed, in the case of Performance Stock, the purchase price initially paid by such Person for such Performance Stock or, in the case of Restricted Stock, the higher of the purchase price
initially paid by such Person for such Restricted Stock or the Book Value (as defined in the applicable purchase agreement) of such Restricted Stock, (ii) repurchase options and warrants (or Capital Stock issued upon the exercise of options or
warrants) in connection with the “cashless exercise” of options or warrants, and (iii) repurchase capital Stock of the Borrower issued pursuant to a stock incentive plan of the Borrower or any of its Subsidiaries in such amounts as may be
necessary to satisfy the tax withholding requirements under applicable law with respect to such Capital Stock; 
  
 (d) so long as (i) no Default (other than a Default existing solely under Section 8.1(d)) or Event of Default shall have occurred and be continuing, and
(ii) after giving effect to the consummation of such repurchase, declaration or payment, the Borrower shall be in pro forma compliance with the covenant in Section 7.1(c), the Borrower may repurchase its Capital Stock or declare and
pay dividends on its Capital Stock (it being understood that any such dividend may be paid if, at the date of declaration thereof, such payment would have been permitted hereunder); 
  
 (e) subject to Section 7.6(a), any Subsidiary of the Borrower may make Restricted Payments to the holders of any class of
such Subsidiary’s equity securities in proportion to their respective holdings of such class; and 
  
 (f) the Borrower may make Permitted Subordinated Debt Payments. 
  

7.7 Limitation on Investments. 
  
 Make any advance, loan, extension of credit (by way of guaranty or otherwise), CSA Payments, or capital contribution to, or purchase any Capital Stock,
bonds, notes, debentures or other debt securities of, or any assets constituting an ongoing business from, or make any other investment in, any other Person (all of the foregoing, “Investments”), except: 
  
 (a) extensions of trade credit in the ordinary course of business;

  
 (b) investments in Cash Equivalents; 
  
 (c) Investments arising in connection with (i) the incurrence of Indebtedness
and other obligations to the extent permitted by Sections 7.2(c) and 7.2(f) or (ii) any Disposition to the extent permitted by Sections 7.4(c) or 7.5(d); 
  

 63 

 (d) loans and advances to employees of the Borrower or any of its Subsidiaries in the ordinary course of
business (including, without limitation, for travel, entertainment and relocation expenses); 
  
 (e) Investments (other than those relating to the incurrence of Indebtedness permitted by Section 7.7(c)) by the Borrower or any of its Subsidiaries in the Borrower or any of its Subsidiaries (other than Investments
by the Borrower or any Domestic Subsidiary that is not also a Designated Subsidiary in any Designated Subsidiary); 
  
 (f) Permitted Acquisitions; 
  
 (g) Investments in Hedge Agreements permitted under Section 7.16; 
  

(h) Investments (including debt obligations and Capital Stock) received in connection with the bankruptcy or reorganization of suppliers and customers
and in good faith settlement of delinquent obligations of, and other disputes with, customers and suppliers arising in the ordinary course of business; 
  
 (i) Investments consisting of consideration received in connection with Dispositions permitted under Section 7.5(g); 
  
 (j) Investments made by the Borrower or any of its Subsidiaries to the extent
that the consideration therefor consists of equity securities of, or proceeds of the issuance by the Borrower after the Closing Date of equity securities of, the Borrower; 
  
 (k) loans and advances to officers, directors and employees of the Borrower and its Subsidiaries for the sole purpose of
purchasing Capital Stock of the Borrower or of refinancing any such loans made by others (or purchase of such loans made by others), provided that if any such loans and advances are made in cash, the Person making such loans or advances
shall, substantially contemporaneously with the making of any such loans or advances, receive cash in the amount of such loans and advances; 
  
 (l) Investments by Borrower or any its Subsidiaries in any joint venture or in any Designated Subsidiary, provided that the aggregate consideration
(other than any such consideration (i) of the type referred to in Section 7.7(j) or (ii) consisting of licenses of Intellectual Property that do not constitute Dispositions) paid by the Borrower and such Subsidiaries in respect of such Investments
during the term of this Agreement shall not exceed (1) in the case of any single Investment, $50,000,000 and (2) in the case of all such Investments, $100,000,000; 
  
 (m) so long as (i) no Default (other than a Default existing solely under Section 8.1(d)) or Event of Default shall be in
effect after giving effect to the making of such repurchase or cash conversion and (ii) after giving effect to the making of such repurchase or cash conversion, the Borrower shall be in pro forma compliance with the covenant in Section
7.1(c), the Borrower may (1) repurchase Subordinated Debt in the open market or (2) settle any conversion, or portion thereof, in cash pursuant to Article X of the Indenture (each a “Permitted Subordinated Debt Payment”); and

  

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 (n) in addition to Investments otherwise expressly permitted by this Section 7.7, Investments by the
Borrower or any of its Subsidiaries in an aggregate amount (valued at cost) not to exceed (i) during any single calendar year, $20,000,000 and (ii) in the case of all such Investments during the term of this Agreement, $40,000,000. 
  
 7.8 Limitation on Charter Amendments. 
  
 Amend the certificate of incorporation of the Borrower or any Subsidiary
Guarantor in any manner that would be materially adverse to the Lenders. 
  
 7.9 Limitation on Transactions with Affiliates. 
  
 Enter into any transaction, including, without limitation, any purchase, sale, lease or exchange of Property, the rendering of any service or the payment of any management, advisory or similar fees, with any Affiliate
(other than the Borrower and its Subsidiaries) unless such transaction is (a) otherwise permitted under this Agreement and (b) upon fair and reasonable terms no less favorable to the Borrower or such Subsidiary, as the case may be, than it would
obtain in a comparable arm’s length transaction with a Person that is not an Affiliate; provided that each of the Borrower and its Subsidiaries shall be permitted to (i) make any Dispositions permitted to be made by it under Section 7.5,
(ii) make any Restricted Payments permitted to be made by it under Section 7.6 and (iii) make any Investments permitted to be made by it pursuant to Section 7.7, (iv) pay customary fees to, and the reasonable out-of-pocket expenses of, its Board of
Directors and provide customary indemnities for the benefit of members of its Board of Directors and (v) enter into and perform its obligations under employment agreements and other compensation arrangements with its officers, directors and
employees in the ordinary course of business. 
  
 7.10
Limitation on Sales and Leasebacks. 
  
 Enter into any
arrangement with any Person providing for the leasing by the Borrower or any of its Subsidiaries of real or personal property which has been or is to be sold or transferred by the Borrower or such Subsidiary to such Person or to any other Person to
whom funds have been or are to be advanced by such Person on the security of such property or rental obligations of the Borrower or such Subsidiary if the aggregate consideration received by the Borrower and its Subsidiaries in connection with all
such transactions exceeds $20,000,000. 
  
 7.11 Limitation on
Changes in Fiscal Periods. 
  
 Permit the fiscal year of the
Borrower to end on a day other than December 31 or change the Borrower’s method of determining fiscal quarters. 
  
 7.12 Limitation on Negative Pledge Clauses. 
  
 Enter into or suffer to exist or become effective any agreement that prohibits or limits the ability of the Borrower or any of its Subsidiaries to create,
incur, assume or suffer to exist any Lien upon any of its Property or revenues, whether now owned or hereafter acquired, to secure the Obligations or, in the case of the Borrower or any Subsidiary Guarantor, its obligations under the Guarantee and
Collateral Agreement, other than (a) this Agreement and the 
  

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 other Loan Documents, (b) any agreements governing any purchase money Indebtedness or Capital Lease Obligations (and any
refinancing thereof permitted by Section 7.2(d)) otherwise permitted hereby (in which case, any prohibition or limitation shall only be effective against the assets financed thereby), (c) any agreements governing Indebtedness of any Foreign
Subsidiary permitted hereunder (in which case, any prohibition or limitation shall only be effective against the assets of such Foreign Subsidiary and its Foreign Subsidiaries), (d) customary provisions in leases provided that such
restrictions apply only to the leased assets and (e) customary restrictions and conditions contained in agreements relating to a Disposition of assets (including the sale of any Subsidiary) pending such Disposition, provided that such
restrictions and conditions apply only to the assets (or Subsidiary) that is to be Disposed of and such Disposition is permitted hereunder. 
  
 7.13 Limitation on Restrictions on Subsidiary Distributions. 
  
 Enter into or suffer to exist or become effective any consensual encumbrance or restriction on the ability of any Subsidiary
of the Borrower to (a) make Restricted Payments in respect of any Capital Stock of such Subsidiary held by, or pay any Indebtedness owed to, the Borrower or any other Subsidiary, (b) make Investments in any Subsidiary or (c) transfer any of its
assets to any Subsidiary, except for such encumbrances or restrictions existing under or by reason of (i) any restrictions existing under the Loan Documents, (ii) any restrictions with respect to a Subsidiary imposed pursuant to an agreement that
has been entered into in connection with the Disposition of all or substantially all of the Capital Stock or assets of such Subsidiary, (iii) any restrictions in any agreements governing any purchase money Indebtedness or Capital Lease Obligations
(and any refinancing thereof permitted by Section 7.2(d)) otherwise permitted hereby (in which case, any prohibition or limitation shall only be effective against the assets financed thereby) and (iv) any restrictions in any agreements governing
Indebtedness of Foreign Subsidiaries otherwise permitted hereby (in which case, any restrictions shall only be effective against such Foreign Subsidiary and its Foreign Subsidiaries). 
  
 7.14 Limitation on Lines of Business. 
  
 Enter into any business, either directly or through any Subsidiary of the Borrower, except for those businesses in which the
Borrower and its Subsidiaries are engaged on the date of this Agreement or that are reasonably related thereto, except to the extent that, in the context of an acquisition permitted hereunder, the acquiring Loan Party acquires a line of business in
an unrelated field or industry which is incidental to the business acquired. 
  
 7.15 Prepayments of Subordinated Debt; Amendments to Indenture. 
  
 (a) Make any voluntary or optional payment or prepayment on or redemption, defeasance or other acquisition for value (including by way of depositing with
the trustee with respect thereto money or securities before due for the purpose of paying when due) of all or any portion of the principal amount of the Subordinated Debt or settle any conversion, or portion thereof, in cash pursuant to Article X of
the Indenture; provided that nothing contained in this Section 7.15 shall limit or impair the rights of (i) the holders of the Subordinated Debt to convert all or any portion of the Subordinated Debt into Capital Stock of the Borrower
pursuant to Article X of the Indenture and (ii) the Borrower to consummate any Permitted Subordinated Debt Payment. 
  

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 (b) Amend, supplement or modify or consent to any amendment, supplement or other modification of any of
the terms or provisions contained in, or applicable to the Indenture or any other agreement, document or instrument executed or delivered pursuant to or in connection therewith, except that Required Lenders’ prior approval shall not be
required for any such amendment, supplement or modification which, in each case, does not adversely affect the Borrower’s or any Subsidiary Guarantor’s ability to pay and perform the Obligations or the Administrative Agent’s or any
Lender’s rights or remedies under any of the Loan Documents. 
  
 (c) The Borrower will not (i) designate any Indebtedness other than the Obligations as “Designated Senior Indebtedness” for purposes of (and as such term is defined in) the Indenture and (ii) in the event of any Refinancing of the
Subordinated Debt permitted pursuant to Section 7.2(b), designate any Indebtedness other than the Obligations as “Designated Senior Indebtedness” (or other term of similar intent) as defined in and for purposes of the indenture or other
definitive financing document evidencing any such Refinancing. 
  
 (d) Except to effect a Permitted Subordinated Debt Payment or to make a payment of accrued interest that is due and payable on the Subordinated Debt and that is otherwise permitted to be paid under the terms of the Indenture and this
Agreement, the Borrower will not, without the prior consent of the Required Lenders, deposit with the Trustee under the Indenture cash sufficient to pay all amounts due and owing on the outstanding Subordinated Debt. 
  
 7.16 Limitation on Hedge Agreements. 
  
 Enter into any Hedge Agreement other than Hedge Agreements entered into in
the ordinary course of business, and not for speculative purposes, to protect against changes in interest rates, foreign exchange rates, commodity prices or other risks. 
  
 7.17 Negative Pledge. Notwithstanding anything to the contrary in this Agreement (including, without limitation,
Section 7.3), create or incur any Lien upon any Deposit Account, Securities Account, Letter-of-Credit Right or Copyrights registered or for which an application for registration has been filed with the United States Copyright Office, in each of
which case the Borrower or any of its Subsidiaries has rights, other than the following: 
  
 (a) With respect to Deposit Accounts and Securities Accounts, (i) the customary rights of the depositary bank or securities intermediary, as the case may be, with respect to services fees, customer charges,
commissions and offset rights; and (ii) Liens that are junior in priority to the Lien of the Administrative Agent granted pursuant to the Guarantee and Collateral Agreement and the other Loan Documents; 
  
 (b) With respect to Letter-of-Credit Rights, Liens that are junior in
priority to the Lien of the Administrative Agent granted pursuant to the Guarantee and Collateral Agreement and the other Loan Documents; 
  

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 (c) With respect to Copyrights registered or for which an application for registration has been filed
with the United States Copyright Office, Liens that are junior in priority to the Lien of the Administrative Agent granted pursuant to the Guarantee and Collateral Agreement and the other Loan Documents, so long as prior to the granting of such
junior Lien, the Administrative Agent has duly filed with the United States Copyright Office a security agreement or the equivalent, describing and reflecting the Lien of the Administrative Agent; 
  
 (d) Liens permitted under Section 7.3(m); 
  
 (e) In the case of Deposit Accounts and Securities Accounts, Liens permitted
under Section 7.3(c) or Section 7.3(d); and 
  
 (f) In the case of
any such Copyrights, Liens permitted under Section 7.3(j). 
  
 SECTION 8. EVENTS OF DEFAULT 
  
 If any of the following
events shall occur and be continuing: 
  
 (a) The Borrower shall
fail to pay any principal of any Loan or Reimbursement Obligation when due in accordance with the terms hereof; or the Borrower shall fail to pay any interest on any Loan or Reimbursement Obligation, or any other amount payable hereunder or under
any other Loan Document, within five days after any such interest or other amount becomes due in accordance with the terms hereof or thereof; or 
  
 (b) Any representation or warranty made or deemed made by any Loan Party herein or in any other Loan Document or that is contained in any certificate,
document or financial or other written statement furnished by it at any time under or in connection with this Agreement or any such other Loan Document shall prove to have been inaccurate in any material respect on or as of the date made or deemed
made or furnished; or 
  
 (c) Any Loan Party shall default in the
observance or performance of any agreement contained in clause (i) of Section 6.4(a) (with respect to the Borrower and CSG only), Section 6.7(a) or Section 7; or 
  
 (d) Any Loan Party shall default in the observance or performance of any other agreement contained in this Agreement or any
other Loan Document (other than as provided in paragraphs (a) through (c) of this Section), and such default shall continue unremedied for a period of 30 days after the earlier of (i) notice of such default shall have been given to the Borrower by
the Administrative Agent or any Lender or (ii) a Responsible Officer of the Borrower shall have become aware, or reasonably should have become aware, of such default; or 
  
 (e) The Borrower or any of its Subsidiaries shall (i) default in making any payment of any principal of any Indebtedness
(including, without limitation, any Guarantee Obligation, but excluding the Loans and Reimbursement Obligations) on the scheduled or original due date with respect thereto; or (ii) default in making any payment of any interest on any such
Indebtedness beyond the period of grace, if any, provided in the instrument or agreement under which such Indebtedness was created; or (iii) default in the observance or 
  

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 performance of any other agreement or condition relating to any such Indebtedness or contained in any instrument or
agreement evidencing, securing or relating thereto, or any other event shall occur or condition exist, the effect of which default or other event or condition is to cause, or to permit the holder or beneficiary of such Indebtedness (or a trustee or
agent on behalf of such holder or beneficiary) to cause, with the giving of notice if required, such Indebtedness to become due prior to its stated maturity or to become subject to a mandatory offer to purchase by the obligor thereunder or (in the
case of any such Indebtedness constituting a Guarantee Obligation) to become payable; provided that a default, event or condition described in clause (i), (ii) or (iii) of this paragraph (e) shall not at any time constitute an Event of
Default unless, at such time, one or more defaults, events or conditions of the type described in clauses (i), (ii) or (iii) of this paragraph (e) shall have occurred and be continuing with respect to Indebtedness, individually or in the aggregate,
the outstanding principal amount of which exceeds in the aggregate $15,000,000; or 
  
 (f) (i) The Borrower or any of its Subsidiaries (other than any Immaterial Subsidiary) shall commence any case, proceeding or other action (A) under any existing or future law of any jurisdiction, domestic or foreign,
relating to bankruptcy, insolvency, reorganization or relief of debtors, seeking to have an order for relief entered with respect to it, or seeking to adjudicate it a bankrupt or insolvent, or seeking reorganization, arrangement, adjustment,
winding-up, liquidation, dissolution, composition or other relief with respect to it or its debts, or (B) seeking appointment of a receiver, trustee, custodian, conservator or other similar official for it or for all or any substantial part of its
assets, or the Borrower or any of its Subsidiaries (other than any Immaterial Subsidiary) shall make a general assignment for the benefit of its creditors; or (ii) there shall be commenced against the Borrower or any of its Subsidiaries (other than
any Immaterial Subsidiary) any case, proceeding or other action of a nature referred to in clause (i) above that (A) results in the entry of an order for relief or any such adjudication or appointment or (B) remains undismissed, undischarged or
unbonded for a period of 90 days; or (iii) there shall be commenced against the Borrower or any of its Subsidiaries (other than any Immaterial Subsidiary) any case, proceeding or other action seeking issuance of a warrant of attachment, execution,
distraint or similar process against all or any substantial part of its assets that results in the entry of an order for any such relief that shall not have been vacated, discharged, or stayed or bonded pending appeal within 90 days from the entry
thereof; or (iv) the Borrower or any of its Subsidiaries (other than any Immaterial Subsidiary) shall take any action in furtherance of, or indicating its consent to, approval of, or acquiescence in, any of the acts set forth in clause (i), (ii) or
(iii) above; or (v) the Borrower or any of its Subsidiaries (other than any Immaterial Subsidiary) shall generally not, or shall be unable to, or shall admit in writing its inability to, pay its debts as they become due; or 
  
 (g) (i) Any Person shall engage in any “prohibited transaction” (as
defined in Section 406 of ERISA or Section 4975 of the Code) involving any Plan, (ii) any “accumulated funding deficiency” (as defined in Section 302 of ERISA), whether or not waived, shall exist with respect to any Plan, or any Lien in
favor of the PBGC or a Plan shall arise on the assets of the Borrower or any Commonly Controlled Entity, (iii) a Reportable Event shall occur with respect to, or proceedings shall be commenced by the PBGC to have a trustee appointed, or a trustee
shall be appointed, to administer or to terminate, any Single Employer Plan, which Reportable Event or commencement of proceedings or appointment of a trustee is, in the reasonable opinion of the Required Lenders, likely to result in the termination
of such Plan for 
  

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 purposes of Title IV of ERISA, (iv) any Single Employer Plan shall terminate for purposes of Title IV of ERISA, (v) the
Borrower or any Commonly Controlled Entity shall, or shall be likely to, incur any liability in connection with a withdrawal from, or the Insolvency or Reorganization of, a Multiemployer Plan or (vi) any other event or condition shall occur or exist
with respect to a Plan; and in each case in clauses (i) through (vi) above, such event or condition, together with all other such events or conditions, if any, could reasonably be expected to have a Material Adverse Effect; or 
  
 (h) One or more judgments, decrees or arbital decisions shall be entered
against the Borrower or any of its Subsidiaries (other than any Immaterial Subsidiary) involving for the Borrower and such Subsidiaries taken as a whole a liability (to the extent not paid or covered by insurance as to which the relevant insurance
company has not contested coverage) of $15,000,000 or more, and such judgments, decrees or arbital decisions shall not have been vacated, discharged, stayed or bonded pending appeal within 60 days from the entry thereof; or 
  
 (i) Any of the Security Documents shall cease, for any reason (other than by
reason of the express release thereof pursuant to Section 10.15), to be in full force and effect, or any Loan Party or any Affiliate of any Loan Party shall so assert, or any Lien created by any of the Security Documents shall cease to be
enforceable and of the same effect and priority purported to be created thereby as to Collateral having an aggregate value in excess of $15,000,000, except to the extent that any of the foregoing (i) results from the failure of the Administrative
Agent to maintain possession of certificates evidencing securities or instruments pledged under the Security Documents, (ii) results from the failure of the Administrative Agent to file financing statements or continuation statements in any
jurisdiction in which any Loan Party has represented to the Administrative Agent that it is located within the meaning of the UCC or (iii) is covered by a lender’s title insurance policy; or 
  
 (j) The guarantee contained in Section 2 of the Guarantee and Collateral
Agreement shall cease, for any reason (other than by reason of the express release thereof pursuant to Section 10.15), to be in full force and effect or any Loan Party or any Affiliate of any Loan Party shall so assert in writing; or 
  
 (k) Any Change of Control shall occur; 
  
 then, and in any such event, (A) if such event is an Event of Default specified in clause (i)
or (ii) of paragraph (f) above with respect to the Borrower, automatically the Commitments shall immediately terminate and the Loans hereunder (with accrued interest thereon) and all other amounts owing under this Agreement and the other Loan
Documents (including, without limitation, all amounts of L/C Obligations, whether or not the beneficiaries of the then outstanding Letters of Credit shall have presented the documents required thereunder) shall immediately become due and payable,
and (B) if such event is any other Event of Default, either or both of the following actions may be taken: (i) with the consent of the Required Lenders, the Administrative Agent may, or upon the request of the Required Lenders, the Administrative
Agent shall, by notice to the Borrower declare the Commitments to be terminated forthwith, whereupon the Commitments shall immediately terminate; and (ii) with the consent of the Required Lenders, the Administrative Agent may, or upon the request of
the Required Lenders, the Administrative Agent shall, by notice to the Borrower, declare the Loans hereunder (with 
  

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 accrued interest thereon) and all other amounts owing under this Agreement and the other Loan Documents (including,
without limitation, all amounts of L/C Obligations, whether or not the beneficiaries of the then outstanding Letters of Credit shall have presented the documents required thereunder) to be due and payable forthwith, whereupon the same shall
immediately become due and payable. In the case of all Letters of Credit with respect to which presentment for honor shall not have occurred at the time of an acceleration pursuant to this paragraph, the Borrower shall at such time deposit in a cash
collateral account opened by the Administrative Agent an amount equal to 105% of the aggregate then undrawn and unexpired amount of such Letters of Credit. Amounts held in such cash collateral account shall be applied by the Administrative Agent to
the payment of drafts drawn under such Letters of Credit, and the unused portion thereof after all such Letters of Credit shall have expired or been fully drawn upon, if any, shall be applied to repay other Obligations of the Borrower hereunder and
under the other Loan Documents. After all such Letters of Credit shall have expired or been fully drawn upon, all Reimbursement Obligations shall have been satisfied and all other Obligations of the Borrower hereunder and under the other Loan
Documents shall have been paid in full, the balance, if any, in such cash collateral account shall be returned to the Borrower (or such other Person as may be lawfully entitled thereto). 
  
 SECTION 9. THE AGENTS 
  
 9.1 Appointment. 
  
 Each Lender hereby irrevocably designates and appoints the Agents as the agents of such Lender under this Agreement and the other Loan Documents, and each
Lender irrevocably authorizes each Agent, in such capacity, to take such action on its behalf under the provisions of this Agreement and the other Loan Documents and to exercise such powers and perform such duties as are expressly delegated to such
Agent by the terms of this Agreement and the other Loan Documents, together with such other powers as are reasonably incidental thereto. Notwithstanding any provision to the contrary elsewhere in this Agreement, no Agent shall have any duties or
responsibilities, except those expressly set forth herein, or any fiduciary relationship with any Lender, and no implied covenants, functions, responsibilities, duties, obligations or liabilities shall be read into this Agreement or any other Loan
Document or otherwise exist against any Agent. 
  
 9.2
Delegation of Duties. 
  
 Each Agent may execute any of
its duties under this Agreement and the other Loan Documents by or through agents, employees or attorneys-in-fact and shall be entitled to advice of counsel concerning all matters pertaining to such duties. No Agent shall be responsible for the
negligence or misconduct of any agents or attorneys-in-fact selected by it with reasonable care. 
  
 9.3 Exculpatory Provisions. 
  
 Neither any Agent nor any of its officers, directors, employees, agents, attorneys-in-fact or affiliates shall be (i) liable for any action taken or
omitted to be taken by it or such Person under or in connection with this Agreement or any other Loan Document (except to 
  

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 the extent that any of the foregoing are found by a final and nonappealable decision of a court of competent jurisdiction
to have resulted from its or such Person’s own gross negligence or willful misconduct) or (ii) responsible in any manner to any of the Lenders for any recitals, statements, representations or warranties made by any Loan Party or any Affiliate
of any Loan Party or any officer thereof contained in this Agreement or any other Loan Document or in any certificate, report, statement or other document referred to or provided for in, or received by the Agents under or in connection with, this
Agreement or any other Loan Document or for the value of any Collateral or the validity, effectiveness, genuineness, enforceability or sufficiency of this Agreement or any other Loan Document or for any failure of any Loan Party to perform its
obligations hereunder or thereunder. The Agents shall not be under any obligation to any Lender to ascertain or to inquire as to the observance or performance of any of the agreements contained in, or conditions of, this Agreement or any other Loan
Document, or to inspect the properties, books or records of any Loan Party or any Affiliate thereof. 
  
 9.4 Reliance by Agents. 
  
 (a) Each Agent shall be entitled to rely, and shall be fully protected in relying, upon any instrument, writing, resolution, notice, consent, certificate,
affidavit, letter, telegram, telecopy, telex or teletype message, telephone message, statement, order or other document or conversation believed by it to be genuine and correct and to have been signed, sent or made by the proper Person or Persons
and upon advice and statements of legal counsel (including, without limitation, counsel to the Loan Parties), independent accountants and other experts selected by such Agent. The Agents may deem and treat the Person whose name is recorded on the
Register as the owner of any Note as the owner thereof for all purposes, unless such Note shall have been transferred in accordance with Section 10.6 and all actions required by such Section in connection with such transfer shall have been taken. No
Agent shall incur any liability to any Lender for conditioning its willingness to take any action under this Agreement or any other Loan Document upon the receipt by such Agent of such advice or concurrence of the Required Lenders (or, if so
specified by this Agreement, all Lenders or any other instructing group of Lenders specified by this Agreement) as it deems appropriate or it shall first be indemnified to its satisfaction by the Lenders against any and all liability and expense
that may be incurred by it by reason of taking or continuing to take any such action. Each Agent shall in all cases be fully protected in acting, or in refraining from acting, under this Agreement and the other Loan Documents in accordance with a
request of the Required Lenders (or, if so specified by this Agreement or any other Loan Document, all Lenders or any other instructing group of Lenders specified by this Agreement or such other Loan Document), and such request and any action taken
or failure to act pursuant thereto shall be binding upon all the Lenders and all future holders of the Loans. 
  
 (b) For purposes of determining compliance with the conditions precedent specified in Section 5 as to any extension of credit, each Lender that has
executed a Lender Addendum or shall hereafter execute and deliver an Assignment and Acceptance in accordance with Section 10.6(c) shall be deemed to have consented to, approved or accepted or to be satisfied with each document or other matter either
sent by any Agent to such Lender for consent, approval, acceptance or satisfaction, or required thereunder to be consented to or approved by or acceptable or satisfactory to the Lender, unless an officer of any Agent responsible for the transactions
contemplated by the Loan Documents shall have received notice 
  

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 from such Lender prior to such extension of credit specifying its objection thereto and either such objection shall not
have been withdrawn by notice to an Agent to that effect or such Lender shall not have made available to any Agent the Lender’s ratable portion of such extension of credit. 
  
 9.5 Notice of Default. 
  
 No Agent shall be deemed to have knowledge or notice of the occurrence of any Default or Event of Default hereunder unless such Agent shall have received
notice from a Lender, the Borrower referring to this Agreement, describing such Default or Event of Default and stating that such notice is a “notice of default”. In the event that the Administrative Agent shall receive such a notice, the
Administrative Agent shall give notice thereof to the Lenders. The Administrative Agent shall take such action with respect to such Default or Event of Default as shall be reasonably directed by the Required Lenders (or, if so specified by this
Agreement or any other Loan Document, all Lenders or any other instructing group of Lenders specified by this Agreement or such other Loan Document); provided that unless and until the Administrative Agent shall have received such directions,
the Administrative Agent may (but shall not be obligated to) take such action, or refrain from taking such action, with respect to such Default or Event of Default as it shall deem advisable in the best interests of the Lenders. 
  
 9.6 Non-Reliance on Agents and Other Lenders. 
  
 Each Lender expressly acknowledges that no Agent nor any of their respective
officers, directors, employees, agents, attorneys-in-fact or affiliates have made any representations or warranties to it and that no act by any Agent hereafter taken, including any review of the affairs of a Loan Party or any affiliate of a Loan
Party, shall be deemed to constitute any representation or warranty by any Agent to any Lender. Each Lender confirms to the Agents that it has not relied, and will not rely hereafter, on any Agent to check or inquire on such Lender’s behalf
into the adequacy, accuracy or completeness or any information provided by any of the Loan Parties or any other Person under or in connection with the Loan Documents or the transactions herein contemplated (whether or not the information has been or
is hereafter distributed to such Lender by any Agent). Each Lender represents to the Agents that it has, independently and without reliance upon any Agent or any other Lender, and based on such documents and information as it has deemed appropriate,
made its own appraisal of and investigation into the business, prospects, operations, property, financial and other condition and creditworthiness of the Loan Parties and their affiliates, and all applicable bank regulatory laws relating to the
transactions contemplated thereby and by the other Loan Documents, and made its own decision to make its Loans and other extensions of credit hereunder and enter into this Agreement. Each Lender also represents that it will, independently and
without reliance upon any Agent or any other Lender, and based on such documents and information as it shall deem appropriate at the time, continue to make its own credit analysis, appraisals and decisions in taking or not taking action under this
Agreement and the other Loan Documents, and to make such investigation as it deems necessary to inform itself as to the business, prospects, operations, property, financial and other condition and creditworthiness of the Loan Parties and their
affiliates. Except for notices, reports and other documents expressly required to be furnished to the Lenders by the Administrative Agent hereunder, no Agent shall have any duty or responsibility to provide any Lender with any credit or other
information concerning the 
  

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 business, prospects, operations, property, condition (financial or otherwise) or creditworthiness of any Loan Party or
any affiliate of a Loan Party that may come into the possession of such Agent or any of its officers, directors, employees, agents, attorneys-in-fact or affiliates. No Agent shall be responsible to any Lender for the execution, effectiveness,
genuineness, validity, enforceability, collectibility or sufficiency of this Agreement or any other Loan Document or for any representations or warranties, recitals or statements made herein or therein or made in any written or oral statements, or
in any financial or other statements, instruments, reports or certificates or any other documents furnished or made by any Agent to the Lenders or by or on behalf of any Loan Party to any Agent or any Lender in connection with the Loan Documents and
the transactions contemplated thereby or for the financial condition or business affairs of any Loan Party or any other Person liable for the payment of any Obligations, nor shall any Agent be required to ascertain or inquire as to the performance
or observance of any of the terms, conditions, provisions, covenants or agreements contained in any of the Loan Documents or as to the use of the proceeds of the Loans or as to the existence or possible existence of any Default or Event of Default.

  
 9.7 Indemnification. 
  
 Whether or not the transactions contemplated hereby shall be consummated,
the Lenders agree to indemnify each Agent in its capacity as such and their respective officers, directors, employees, agents, attorneys-in-fact and affiliates (to the extent not reimbursed by or on behalf of the Borrower and without limiting any
obligation of the Borrower to do so), ratably according to their respective Aggregate Exposure Percentages in effect on the date on which indemnification is sought under this Section (or, if indemnification is sought after the date upon which the
Commitments shall have terminated and the Loans shall have been paid in full, ratably in accordance with such Aggregate Exposure Percentages immediately prior to such date), for, and to save each Agent and other Person harmless from and against, any
and all liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses or disbursements of any kind whatsoever that may at any time (including, without limitation, at any time following the payment of the Loans and
the termination or resignation of such Agent) be imposed on, incurred by or asserted against such Agent or other Person in any way relating to or arising out of, the Commitments, this Agreement, any of the other Loan Documents or any documents
contemplated by or referred to herein or therein or the transactions contemplated hereby or thereby or any action taken or omitted by such Agent or other Person under or in connection with any of the foregoing; provided that no Lender shall
be liable for the payment of any portion of such liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses or disbursements that are found by a final and nonappealable decision of a court of competent
jurisdiction to have resulted from such Agent’s or other Person’s gross negligence or willful misconduct. Without limitation of the foregoing, each Lender shall reimburse each Agent upon demand for its ratable share of any costs or other
out-of-pocket expenses (including all fees and disbursements of any law firm or other external counsel, the allocated cost of internal legal services and all disbursements of internal counsel (collectively, “Attorney Costs”))
incurred by such Agent in connection with the preparation, execution, delivery, administration, modification, amendment or enforcement (whether through negotiations, legal proceedings or otherwise) of, or legal advice in respect of rights or
responsibilities under, this Agreement, any other Loan Document, or any document contemplated by or referred to herein to the extent that such Agent is not reimbursed for such expenses by or on behalf of the Borrower. Without 
  

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 limiting the generality of the foregoing, if the Internal Revenue Service or any other Governmental Authority of the
United States or other jurisdiction asserts a claim that the Administrative Agent did not properly withhold tax from amounts paid to or for the account of any Lender (because the appropriate form was not delivered, was not properly executed, or
because such Lender failed to notify the Administrative Agent of a change in circumstances which rendered the exemption from, or reduction of, withholding tax ineffective, or for any other reason), such Lender shall indemnify the Administrative
Agent fully for all amounts paid, directly or indirectly, by the Administrative Agent as tax or otherwise, including penalties and interest, and including any taxes imposed by any jurisdiction on the amounts payable to the Administrative Agent under
this Section 9.7, together with all costs and expenses (including Attorney Costs), except where such failure to properly withhold tax from such amounts is attributable to the gross negligence or willful misconduct of the Administrative Agent. The
agreements in this Section shall survive the payment of the Loans and all other amounts payable hereunder. 
  
 9.8 Agent in Its Individual Capacity. 
  
 Each Agent and its affiliates may make loans to, issue letters of credit for the account of, accept deposits from, acquire equity interests in and
generally engage in any kind of banking, trust, financial advisory or other business with any Loan Party and their Affiliates as though such Agent were not an Agent and without notice to or consent of the Lenders. With respect to its Loans made or
renewed by it and with respect to any Letter of Credit issued or participated in by it, each Agent shall have the same rights and powers under this Agreement and the other Loan Documents as any Lender and may exercise the same as though it were not
an Agent, and the terms “Lender” and “Lenders” shall include each Agent in its individual capacity. 
  
 9.9 Successor Administrative Agent. 
  
 The Administrative Agent may resign as Administrative Agent upon 30 days’ notice to the Lenders and the Borrower. If the Administrative Agent shall
resign as Administrative Agent under this Agreement and the other Loan Documents, then the Required Lenders shall, with, unless an Event of Default shall have occurred and be continuing, the consent of the Borrower (which consent shall not be
unreasonably withheld or delayed), appoint from among the Lenders a successor agent for the Lenders, whereupon such successor agent shall succeed to the rights, powers and duties of the Administrative Agent, and the term “Administrative
Agent” shall mean such successor agent effective upon such appointment and approval, and the former Administrative Agent’s rights, powers and duties as Administrative Agent shall be terminated, without any other or further act or deed on
the part of such former Administrative Agent or any of the parties to this Agreement or any holders of the Loans. If no successor agent has accepted appointment as Administrative Agent by the date that is 30 days following a retiring Administrative
Agent’s notice of resignation, the retiring Administrative Agent’s resignation shall nevertheless thereupon become effective and the Lenders shall assume and perform all of the duties of the Administrative Agent hereunder until such time,
if any, as the Required Lenders appoint a successor agent as provided for above. The Syndications Agent may, at any time, by notice to the Lenders and the Administrative Agent, resign as Syndications Agent hereunder, whereupon the duties, rights,
obligations and responsibilities of the Syndications Agent hereunder shall automatically be assumed by, and inure to the benefit of, the 
  

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 Administrative Agent, without any further act by the Syndications Agent, the Administrative Agent or any Lender. After
any retiring Agent’s resignation as Agent, the provisions of this Section 9 shall inure to its benefit as to any actions taken or omitted to be taken by it while it was Agent under this Agreement and the other Loan Documents. 
  
 9.10 Collateral Matters; Authorization to Release Liens and
Guarantees. 
  
 (a) The Administrative Agent is authorized on
behalf of all the Lenders, without the necessity of any notice to or further consent from the Lenders, from time to time to take any action with respect to any Collateral and any Security Document which may be necessary to perfect and maintain
perfected the security interest in and Liens upon the Collateral granted pursuant to the Security Documents. 
  
 (b) The Administrative Agent is hereby irrevocably authorized by each of the Lenders to effect any release of Liens or guarantee obligations contemplated
by Section 10.15. Upon request by the Administrative Agent at any time, the Lenders will confirm in writing the Administrative Agent’s authority to release Liens and guarantee obligations pursuant to this Section 9.10 and Section 10.15.

  
 9.11 The Arrangers and the Syndication Agent.

  
 None of the Arrangers or the Syndication Agent, in their
respective capacities as such, shall have any duties or responsibilities, and none of them shall incur any liability, under this Agreement and the other Loan Documents. 
  
 SECTION 10. MISCELLANEOUS 
  
 10.1 Amendments and Waivers. 
  
 Neither this Agreement or any other Loan Document, nor any terms hereof or thereof may be amended, supplemented or modified except in accordance with the
provisions of this Section 10.1. The Required Lenders and each Loan Party party to the relevant Loan Document may, or (with the written consent of the Required Lenders) the Administrative Agent and each Loan Party party to the relevant Loan Document
may, from time to time, (a) enter into written amendments, supplements or modifications hereto and to the other Loan Documents (including amendments and restatements hereof or thereof) for the purpose of adding any provisions to this Agreement or
the other Loan Documents or changing in any manner the rights of the Lenders or of the Loan Parties hereunder or thereunder or (b) waive, on such terms and conditions as may be specified in the instrument of waiver, any of the requirements of this
Agreement or the other Loan Documents or any Default or Event of Default and its consequences; provided, however, that no such waiver and no such amendment, supplement or modification shall: 
  
 (i) forgive all or any portion of the principal amount or
extend the final scheduled date of maturity of any Loan or Reimbursement Obligation, reduce the stated rate of any interest or fee payable hereunder or extend the scheduled date of any payment thereof, or increase the amount or extend the expiration
date of any Commitment of any Lender, in each case without the consent of each Lender directly affected thereby; 
  

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 (ii) amend, modify or waive any provision of this Section or reduce any percentage
specified in the definition of Required Lenders, consent to the assignment or transfer by the Borrower of any of its rights and obligations under this Agreement and the other Loan Documents, release all or substantially all of the Collateral or
release all or substantially all of the Subsidiary Guarantors from their guarantee obligations under the Guarantee and Collateral Agreement, in each case without the consent of all Lenders; 
  
 (iii) amend, modify or waive any provision of Section 9 or
any other provision of this Agreement that affects the rights and obligations of any Agent without the consent of any Agent directly affected thereby; 
  
 (iv) amend, modify or waive any provision of Section 2.14, Section 10.7(a) or Section 3.4(c) without the consent of each Lender directly
affected thereby; 
  
 (v) amend, modify or waive
any provision of Section 2.3 or Section 2.4 in any manner that affects the rights or obligations of the Swing Line Lender without the consent of the Swing Line Lender; or 
  
 (vi) amend, modify or waive any provision of Section 3 in any manner that affects the rights or obligations
of the Issuing Lender without the consent of the Issuing Lender. 
  
 Any such
waiver and any such amendment, supplement or modification shall apply equally to each of the Lenders and shall be binding upon the Loan Parties, the Lenders, the Agents and all future holders of the Loans and issuers of, and participants in, the
Letters of Credit. In the case of any waiver, the Loan Parties, the Lenders and the Agents shall be restored to their former position and rights hereunder and under the other Loan Documents, and any Default or Event of Default waived shall be deemed
to be cured and not continuing; but no such waiver shall extend to any subsequent or other Default or Event of Default, or impair any right consequent thereon. Any such waiver, amendment, supplement or modification shall be effected by a written
instrument signed by the parties required to sign pursuant to the foregoing provisions of this Section; provided that delivery of an executed signature page of any such instrument by facsimile transmission shall be effective as delivery of a
manually executed counterpart thereof. 
  
 For the avoidance of
doubt, this Agreement and any other Loan Document may be amended (or amended and restated) with the written consent of the Required Lenders, the Administrative Agent and each Loan Party to each relevant Loan Document (x) to add one or more
additional credit facilities to this Agreement and to permit the extensions of credit from time to time outstanding thereunder and the accrued interest and fees in respect thereof (collectively, the “Additional Extensions of
Credit”) to share ratably in the benefits of this Agreement and the other Loan Documents with the Revolving Extensions of Credit and the accrued interest and fees in respect thereof and (y) to include appropriately the Lenders holding such
credit facilities in any determination of the Required Lenders. 
  
 10.2 Notices. 
  
 All notices, requests and
demands to or upon the respective parties hereto to be effective shall be in writing (including by telecopy), and, unless otherwise expressly provided 
  

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 herein, shall be deemed to have been duly given or made when delivered, or five Business Days after being deposited in
the mail, postage prepaid, or, in the case of telecopy notice, when received, addressed (a) in the case of the Borrower and the Agents, as follows and (b) in the case of the Lenders, as set forth in an administrative questionnaire delivered to the
Administrative Agent or on Schedule I to the Lender Addendum to which such Lender is a party or, in the case of a Lender which becomes a party to this Agreement pursuant to an Assignment and Acceptance, in such Assignment and Acceptance or (c) in
the case of any party, to such other address as such party may hereafter notify to the other parties hereto: 
  

			
	 The Borrower:
	  	CSG Systems International, Inc.
	 	  	7887 East Belleview Avenue, Suite 1000
	 	  	Englewood, Colorado 80111
	 	  	Attention: Chief Financial Officer
	 	  	Telecopy: (303) 796-2881
	 	  	Telephone: (303) 796-2856
		
	 The Administrative Agent:
	  	Wells Fargo Bank, National Association
	 	  	1740 Broadway, MAC C7301-031
	 	  	Denver, Colorado 80274
	 	  	Attention: Catherine M. Jones
	 	  	Telecopy: (303) 863-6670
	 	  	Telephone: (303) 863-5070
		
	 Swing Line Lender:
	  	As notified by the Swing Line Lender to the
	 	  	Administrative Agent and the Borrower
		
	 Issuing Lender:
	  	As notified by the Issuing Lender to the
	 	  	Administrative Agent and the Borrower

  
 provided that any notice,
request or demand to or upon the Administrative Agent, the Swing Line Lender or any Issuing Lender shall not be effective until received. 
  
 10.3 No Waiver; Cumulative Remedies. 
  
 No failure to exercise and no delay in exercising, on the part of any Agent or any Lender, any right, remedy, power or privilege hereunder or under the
other Loan Documents shall operate as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or
privilege. The rights, remedies, powers and privileges herein provided are cumulative and not exclusive of any rights, remedies, powers and privileges provided by law. 
  
 10.4 Survival of Representations and Warranties. 
  
 All representations and warranties made herein, in the other Loan Documents and in any document, certificate or statement
delivered pursuant hereto or in connection herewith shall survive the execution and delivery of this Agreement and the making of the Loans and other extensions of credit hereunder. 
  

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 10.5 Payment of Expenses. 
  
 The Borrower agrees (a) to pay or reimburse the Agents for all their reasonable out-of-pocket costs and expenses incurred in
connection with the syndication of the Revolving Credit Facilities (other than fees payable to syndicate members) and the development, preparation and execution of, and any amendment, supplement or modification to, this Agreement and the other Loan
Documents and any other documents prepared in connection herewith or therewith, and the consummation and administration of the transactions contemplated hereby and thereby, including, without limitation, the reasonable fees and disbursements and
other charges of, a single firm of outside counsel to the Administrative Agent (and required local counsel) and the charges of Intralinks, (b) to pay or reimburse each Lender and the Agents for all their costs and expenses incurred in connection
with the enforcement or preservation of any rights under this Agreement, the other Loan Documents and any other documents prepared in connection herewith or therewith, including, without limitation, the fees and disbursements of counsel to each
Lender and of counsel to the Agents, (c) to pay, indemnify, or reimburse each Lender and the Agents for, and hold each Lender and the Agents harmless from, any and all recording and filing fees and any and all liabilities with respect to, or
resulting from any delay in paying, stamp, excise and other taxes, if any, which may be payable or determined to be payable in connection with the execution and delivery of, or consummation or administration of any of the transactions contemplated
by, or any amendment, supplement or modification of, or any waiver or consent under or in respect of, this Agreement, the other Loan Documents and any such other documents, and (d) to pay, indemnify or reimburse each Lender, each Agent, their
respective affiliates, and their respective officers, directors, trustees, employees, advisors, agents and controlling persons (each, an “Indemnitee”) for, and hold each Indemnitee harmless from and against, any and all other
liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses or disbursements of any kind or nature whatsoever arising from or in connection with any investigation, action, litigation or proceeding (whether or not
such Indemnitee is a party thereto) relating to the execution, delivery, enforcement, performance and administration of this Agreement, the other Loan Documents and any such other documents, including, without limitation, any of the foregoing
relating to the use of proceeds of the Loans or the violation of, noncompliance with or liability under, any Environmental Law applicable to the operations of the Borrower or any of its Subsidiaries or any of the Properties and the fees and
disbursements and other charges of legal counsel in connection with claims, actions or proceedings by any Indemnitee against the Borrower hereunder (all the foregoing in this clause (d), collectively, the “Indemnified Liabilities”),
provided that the Borrower shall have no obligation hereunder to any Indemnitee with respect to Indemnified Liabilities to the extent such Indemnified Liabilities are found by a final and nonappealable decision of a court of competent
jurisdiction to have resulted from the gross negligence or willful misconduct of such Indemnitee. No Indemnitee shall be liable for any damages arising from the use by unauthorized persons of Information or other materials sent through electronic,
telecommunications or other information transmission systems that are intercepted by such persons or for any special, indirect, consequential or punitive damages in connection with the Facilities. Without limiting the foregoing, and to the extent
permitted by applicable law, the Borrower agrees not to assert and to cause its Subsidiaries not to assert, and hereby waives and agrees to cause its Subsidiaries so to waive, all rights for contribution or any other rights of recovery with respect
to all claims, demands, penalties, fines, liabilities, settlements, damages, costs and expenses of whatever kind or nature, under or related to Environmental Laws, that any 
  

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 of them might have by statute or otherwise against any Indemnitee pursuant to such Indemnitee’s role in or status
under this Agreement or the other Loan Documents or its enforcement of its rights hereunder or thereunder. All amounts due under this Section shall be payable not later than 30 days after written demand therefor. Statements for amounts payable by
the Borrower pursuant to this Section shall be submitted to Controller/Principal Accounting Officer (Telephone No. (402) 431-7574) (Fax No. (402) 431-7254), at the address of the Borrower set forth in Section 10.2, or to such other Person or address
as may be hereafter designated by the Borrower in a notice to the Administrative Agent. The agreements in this Section shall survive repayment of the Loans and all other amounts payable hereunder. 
  
 10.6 Successors and Assigns; Participations and Assignments.

  
 (a) This Agreement shall be binding upon and inure to the
benefit of the Borrower, the Lenders, the Agents, all future holders of the Loans and issuers of, and participants in, Letters of Credit and their respective successors and assigns, except that the Borrower may not assign or transfer any of its
rights or obligations under this Agreement without the prior written consent of the Administrative Agent and each Lender. 
  
 (b) Any Lender may, without notice to or the consent of the Borrower or the Agents, in accordance with applicable law, at any time sell to one or more
banks, financial institutions or other entities (each, a “Participant”) participating interests in any Loan owing to such Lender, any Commitment of such Lender or any other interest of such Lender hereunder and under the other Loan
Documents. In the event of any such sale by a Lender of a participating interest to a Participant, such Lender’s obligations under this Agreement to the other parties to this Agreement shall remain unchanged, such Lender shall remain solely
responsible for the performance thereof, such Lender shall remain the holder of any such Loan, Commitment or other interest for all purposes under this Agreement and the other Loan Documents, and the Loan Parties and the Administrative Agent shall
continue to deal solely and directly with such Lender in connection with such Lender’s rights and obligations under this Agreement and the other Loan Documents. In no event shall any Participant under any such participation have any right to
approve any amendment or waiver of any provision of any Loan Document, or any consent to any departure by any Loan Party therefrom, except to the extent that such amendment, waiver or consent would require the consent of all Lenders pursuant to
Section 10.1. The Borrower agrees that if amounts outstanding under this Agreement and the Loans are due or unpaid, or shall have been declared or shall have become due and payable upon the occurrence of an Event of Default, each Participant shall,
to the maximum extent permitted by applicable law, be deemed to have the right of setoff in respect of its participating interest in amounts owing under this Agreement to the same extent as if the amount of its participating interest were owing
directly to it as a Lender under this Agreement, provided that, in purchasing such participating interest, such Participant shall be deemed to have agreed to share with the Lenders the proceeds thereof as provided in Section 10.7(a) as fully
as if such Participant were a Lender hereunder. The Borrower also agrees that each Participant shall be entitled to the benefits of Sections 2.15, 2.16 and 2.17 with respect to its participation in the Commitments and the Loans outstanding from time
to time as if such Participant were a Lender; provided that, in the case of Section 2.16, such Participant shall have complied with the requirements of said Section, and provided, further, that no Participant shall be entitled
to receive any greater amount pursuant to any such Section than the Lender that sold the participating interest to such Participant would have been entitled to receive in respect of the amount of the participation sold by such Lender to such
Participant had no such sale occurred. 
  

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 (c) Any Lender (an “Assignor”) may, in accordance with applicable law and upon written
notice to the Administrative Agent, at any time and from time to time assign to any Lender or any affiliate, Related Fund or Control Investment Affiliate of any Lender or, with the consent of the Borrower and the Administrative Agent (which, in each
case, shall not be unreasonably withheld or delayed) (provided that no such consent of the Administrative Agent need be obtained by either Wells Fargo or KeyBank and provided further that the consent of the Borrower shall not be
required if an Event of Default has occurred and is continuing), to an additional bank, or financial institution or other entity (an “Assignee”) all or any part of its rights and obligations under this Agreement pursuant to an
Assignment and Acceptance executed by such Assignee and such Assignor (and, where the consent of the Borrower, the Administrative Agent is required pursuant to the foregoing provisions, by the Borrower and such other Persons) and delivered to the
Administrative Agent for its acceptance and recording in the Register; provided that, unless otherwise agreed by the Borrower and the Administrative Agent, no such assignment to an Assignee (other than any Lender, any affiliate thereof or
Related Fund of any Lender) shall be in an aggregate principal amount of less than, and the aggregate principal amount retained by the assigning Lender shall not (unless such assigning Lender is thereby assigning all of its interest under this
Agreement) be less than $5,000,000 unless otherwise agreed to by the Borrower and the Administrative Agent, in each case other than in the case of an assignment of all of a Lender’s interests under this Agreement. Upon such execution, delivery,
acceptance and recording, from and after the effective date determined pursuant to such Assignment and Acceptance, (x) the Assignee thereunder shall be a party hereto and, to the extent provided in such Assignment and Acceptance, have the rights and
obligations of a Lender hereunder with Commitments and/or Loans as set forth therein, and (y) the Assignor thereunder shall, to the extent provided in such Assignment and Acceptance, be released from its obligations under this Agreement (and, in the
case of an Assignment and Acceptance covering all of an Assignor’s rights and obligations under this Agreement, such Assignor shall cease to be a party hereto, except as to Section 2.15, 2.16 and 10.5 in respect of the period prior to such
effective date). Notwithstanding any provision of this Section, the consent of the Borrower shall not be required for any assignment that occurs at any time when any Event of Default shall have occurred and be continuing. For purposes of the minimum
assignment amounts set forth in this paragraph, multiple assignments by two or more Related Funds shall be aggregated. 
  
 (d) The Administrative Agent shall, on behalf of the Borrower, maintain at its address referred to in Section 10.2 a copy of each Assignment and
Acceptance delivered to it and a register (the “Register”) for the recordation of the names and addresses of the Lenders and the Commitment of, and principal amount of the Loans owing to, each Lender from time to time. The entries
in the Register shall be conclusive, in the absence of manifest error, and the Borrower, each Agent and the Lenders shall treat each Person whose name is recorded in the Register as the owner of the Loans and any Notes evidencing such Loans recorded
therein for all purposes of this Agreement. Any assignment of any Loan, whether or not evidenced by a Note, shall be effective only upon appropriate entries with respect thereto being made in the Register (and each Note shall expressly so provide).
Any assignment or transfer of all or part of a Loan evidenced by a Note shall be registered on the Register only upon surrender for registration of assignment or transfer of the Note evidencing such Loan, accompanied by a duly executed 

 

 81 

 Assignment and Acceptance; thereupon one or more new Notes in the same aggregate principal amount shall be issued to the
designated Assignee, and the old Notes shall be returned by the Administrative Agent to the Borrower marked “canceled”. The Register shall be available for inspection by the Borrower or any Agent, or by any Lender (with respect to any
entry relating to such Lender’s Loans), at any reasonable time and from time to time upon reasonable prior notice. 
  
 (e) Upon its receipt of an Assignment and Acceptance executed by an Assignor and an Assignee (and, in any case where the consent of any other Person is
required by Section 10.6(c), by each such other Person) together with payment to the Administrative Agent of a registration and processing fee of $3,500 (treating multiple, simultaneous assignments by or to two or more Related Funds as a single
assignment) (except that no such registration and processing fee shall be payable in the case of an Assignee which is already a Lender or is an affiliate or Related Fund of a Lender or a Person under common management with a Lender), the
Administrative Agent shall (i) promptly accept such Assignment and Acceptance and (ii) on the effective date determined pursuant thereto record the information contained therein in the Register and give notice of such acceptance and recordation to
the Borrower. On or prior to such effective date, the Borrower, at its own expense, upon request, shall execute and deliver to the Administrative Agent (in exchange for the Revolving Credit Note of the assigning Lender, or in exchange for the Swing
Line Note of the assigning Swing Line Lender, if applicable) a new Revolving Credit Note (or Swing Line Note, as the case may be) to the order of such Assignee in an amount equal to the Revolving Credit Commitment (or the Swing Line Commitment)
assumed or acquired by it pursuant to such Assignment and Acceptance and, if the Assignor has retained a Revolving Credit Commitment upon request, a new Revolving Credit Note to the order of the Assignor in an amount equal to the Revolving Credit
Commitment retained by it hereunder. Such new Note or Notes shall be dated the Closing Date and shall otherwise be in the form of the Note or Notes replaced thereby. 
  
 (f) For avoidance of doubt, the parties to this Agreement acknowledge that the provisions of this Section concerning
assignments of Loans and Notes relate only to absolute assignments and that such provisions do not prohibit assignments creating security interests in Loans and Notes, including, without limitation, (x) any pledge or assignment by a Lender of any
Loan or Note to any Federal Reserve Bank in accordance with applicable law and (y) any pledge or assignment by a Lender that is a fund that invests in bank loans to any holder of, trustee for, or any other representative of holders of, obligations
owed or securities issued, by such fund, as security for such obligations or securities; provided that any foreclosure or similar action by any such holder, trustee or representative shall be subject to the provisions of Section 10.6(c)
concerning assignments. 
  
 (g) Notwithstanding anything to the
contrary contained herein, any Lender (a “Granting Lender”) may grant to a special purpose funding vehicle (an “SPC”), identified as such in writing from time to time by the Granting Lender to the Administrative
Agent and the Borrower, the option to provide to the Borrower all or any part of any Loan that such Granting Lender would otherwise be obligated to make to the Borrower pursuant to this Agreement; provided that (i) nothing herein shall
constitute a commitment by any SPC to make any Loan and (ii) if an SPC elects not to exercise such option or otherwise fails to provide all or any part of such Loan, the Granting Lender shall be obligated to make such Loan pursuant to the terms
hereof. The making of a Loan by an SPC hereunder shall utilize the Commitment of the 
  

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 Granting Lender to the same extent, and as if, such Loan were made by such Granting Lender. Each party hereto hereby
agrees that no SPC shall be liable for any indemnity or similar payment obligation under this Agreement (all liability for which shall remain with the Granting Lender). In furtherance of the foregoing, each party hereto hereby agrees (which
agreement shall survive the termination of this Agreement) that, prior to the date that is one year and one day after the payment in full of all outstanding commercial paper or other indebtedness of any SPC, it will not institute against, or join
any other person in instituting against, such SPC any bankruptcy, reorganization, arrangement, insolvency or liquidation proceedings under the laws of the United States or any state thereof. In addition, notwithstanding anything to the contrary in
this Section 10.6(g), any SPC may (A) with notice to, but without the prior written consent of, the Borrower and the Administrative Agent and without paying any processing fee therefor, assign all or a portion of its interests in any Loans to the
Granting Lender, or with the prior written consent of the Borrower and the Administrative Agent (which consent shall not be unreasonably withheld) to any financial institutions providing liquidity and/or credit support to or for the account of such
SPC to support the funding or maintenance of Loans, and (B) disclose on a confidential basis any non-public information relating to its Loans to any rating agency, commercial paper dealer or provider of any surety, guarantee or credit or liquidity
enhancement to such SPC; provided that non-public information with respect to the Borrower may be disclosed only with the Borrower’s consent which will not be unreasonably withheld. This paragraph (g) may not be amended without the
written consent of any SPC with Loans outstanding at the time of such proposed amendment. 
  
 10.7 Adjustments; Set-off. 
  
 (a) Except to the extent that this Agreement provides for payments to be allocated to a particular Lender or to the Lenders under the Revolving Credit Facility, if any Lender (a “Benefited Lender”) shall at any time receive
any payment of all or part of the Obligations owing to it, or receive any collateral in respect thereof (whether voluntarily or involuntarily, by set-off, pursuant to events or proceedings of the nature referred to in Section 8(f), or otherwise), in
a greater proportion than any such payment to or collateral received by any other Lender, if any, in respect of such other Lender’s Obligations, such Benefited Lender shall purchase for cash from the other Lenders a participating interest in
such portion of each such other Lender’s Obligations, or shall provide such other Lenders with the benefits of any such collateral, as shall be necessary to cause such Benefited Lender to share the excess payment or benefits of such collateral
ratably with each of the Lenders; provided, however, that if all or any portion of such excess payment or benefits is thereafter recovered from such Benefited Lender, such purchase shall be rescinded, and the purchase price and
benefits returned, to the extent of such recovery, but without interest. 
  
 (b) In addition to any rights and remedies of the Lenders provided by law, each Lender shall have the right, upon prior written notice to the Administrative Agent and without prior notice to the Borrower, any such
notice being expressly waived by the Borrower, to the extent permitted by applicable law, upon any amount becoming due and payable by the Borrower hereunder (whether at the stated maturity, by acceleration or otherwise), to set off and appropriate
and apply against such amount any and all deposits (general or special, time or demand, provisional or final), in any currency, and any other credits, indebtedness or claims, in any currency, in each case whether direct or indirect, absolute or
contingent, matured or 
  

 83 

 unmatured, at any time held or owing by such Lender or any branch or agency thereof to or for the credit or the account
of the Borrower, as the case may be. Each Lender agrees promptly to notify the Borrower and the Administrative Agent after any such setoff and application made by such Lender, provided that the failure to give such notice shall not affect the
validity of such setoff and application. 
  
 10.8
Counterparts. 
  
 This Agreement may be executed by one or
more of the parties to this Agreement on any number of separate counterparts, and all of said counterparts taken together shall be deemed to constitute one and the same instrument. Delivery of an executed signature page of this Agreement or of a
Lender Addendum by facsimile transmission shall be effective as delivery of a manually executed counterpart hereof. A set of the copies of this Agreement signed by all the parties shall be lodged with the Borrower and the Administrative Agent.

  
 10.9 Severability. 
  
 Any provision of this Agreement that is prohibited or unenforceable in any
jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof, and any such prohibition or unenforceability in any jurisdiction shall not
invalidate or render unenforceable such provision in any other jurisdiction. 
  
 10.10 Integration. 
  
 This Agreement and the other Loan Documents represent the entire agreement of the Borrower, the Agents, the Arrangers and the Lenders with respect to the subject matter hereof and thereof, and there are no promises, undertakings,
representations or warranties by any Arranger, any Agent or any Lender relative to the subject matter hereof not expressly set forth or referred to herein or in the other Loan Documents. 
  
 10.11 GOVERNING LAW. 
  

THIS AGREEMENT AND THE RIGHTS AND OBLIGATIONS OF THE PARTIES UNDER THIS AGREEMENT SHALL BE GOVERNED BY, AND CONSTRUED AND INTERPRETED IN ACCORDANCE
WITH, THE LAW OF THE STATE OF NEW YORK. 
  
 10.12
Submission To Jurisdiction; Waivers. 
  
 The Borrower
hereby irrevocably and unconditionally: 
  
 (a) submits for
itself and its Property in any legal action or proceeding relating to this Agreement and the other Loan Documents to which it is a party, or for recognition and enforcement of any judgment in respect thereof, to the non-exclusive general
jurisdiction of the courts of the State of New York, located in Manhattan, New York City, the courts of the United States of America for the Southern District of New York, and appellate courts from any thereof; 
  

 84 

 (b) consents that any such action or proceeding may be brought in such courts and, to the fullest extent
permitted under applicable law, waives any objection that it may now or hereafter have to the venue of any such action or proceeding in any such court or that such action or proceeding was brought in an inconvenient forum and agrees not to plead or
claim the same; 
  
 (c) agrees that service of process in any such
action or proceeding may be effected by mailing a copy thereof by registered or certified mail (or any substantially similar form of mail), postage prepaid, to the Borrower, as the case may be, at the address set forth for it in Section 10.2 or at
such other address of which the Administrative Agent shall have been notified pursuant thereto; 
  
 (d) agrees that nothing herein shall affect the right to effect service of process in any other manner permitted by law or shall limit the right to sue in
any other jurisdiction; and 
  
 (e) waives, to the maximum extent
not prohibited by law, any right it may have to claim or recover in any legal action or proceeding referred to in this Section any special, exemplary, punitive or consequential damages. 
  
 10.13 Acknowledgments. 
  
 The Borrower hereby acknowledges that: 
  
 (a) it has been advised by counsel in the negotiation, execution and delivery of this Agreement and the other Loan Documents; 
  
 (b) neither any Arranger, any Agent nor any Lender has any fiduciary
relationship with or duty to the Borrower arising out of or in connection with this Agreement or any of the other Loan Documents, and the relationship between the Arrangers, the Agents and the Lenders, on one hand, and the Borrower, on the other
hand, in connection herewith or therewith is solely that of debtor and creditor; and 
  
 (c) no joint venture is created hereby or by the other Loan Documents or otherwise exists by virtue of the transactions contemplated hereby among the Arrangers, the Agents and the Lenders or among the Borrower and the
Lenders. 
  
 10.14 Confidentiality. 
  
 Each of the Agents and the Lenders agrees to keep confidential all
non-public information provided to it by any Loan Party pursuant to this Agreement; provided that nothing herein shall prevent any Agent or any Lender from disclosing any such information (a) to any Arranger, any Agent, any other Lender or
any affiliate of any thereof, (b) to any Participant or Assignee (each, a “Transferee”) or prospective Transferee that agrees in writing to comply with the provisions of this Section or provisions substantially similar thereto, (c)
to any of its employees, directors, agents, attorneys, accountants and other professional advisors, (d) to any financial institution that is a direct or indirect contractual counterparty in swap agreements or such contractual counterparty’s
professional advisor (so long as such contractual counterparty or professional advisor to such contractual counterparty agrees to be bound by the provisions of this Section), (e) upon the request or demand of any Governmental Authority having
jurisdiction over 
  

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 it, (f) in response to any order of any court or other Governmental Authority or as may otherwise be required pursuant to
any Requirement of Law, (g) in connection with any litigation or similar proceeding, (h) that has been publicly disclosed other than in breach of this Section, (i) to self-regulatory bodies or the National Association of Insurance Commissioners or
any similar organization or any nationally recognized rating agency that requires access to information about a Lender’s investment portfolio in connection with ratings issued with respect to such Lender or (j) in connection with the exercise
of any remedy hereunder or under any other Loan Document. 
  
 10.15 Release of Collateral and Guarantee Obligations. 
  
 (a) Notwithstanding anything to the contrary contained herein or in any other Loan Document, upon request of the Borrower in connection with (i) any Disposition of Property, or (ii) in the case of Intellectual Property, any such
Intellectual Property shall be licensed by any Grantor pursuant to a license, in the case of each of clauses (i) and (ii) above to a Person other than the Borrower or any of its Subsidiaries in a transaction not otherwise prohibited by the Loan
Documents, the Administrative Agent shall (without notice to, or vote or consent of, any Lender or any affiliate of a Lender that is party to any Specified Hedge Agreement) take such actions as shall be required to release its security interest in
any Collateral being Disposed of in such Disposition (other than Intellectual Property being licensed, in which event the Administrative Agent shall, to the extent such license is either an exclusive license or a non-exclusive license not entered
into in the ordinary course of business within the meaning of Section 9-321 of the UCC, execute and deliver to such Grantor such documents reasonably necessary or desirable to subordinate such security interest to such licensee’s interest in
the Intellectual Property being licensed) and to release any guarantee obligations under any Loan Document of any Person being Disposed of in such Disposition, to the extent necessary to permit consummation of such Disposition (or such license of
Intellectual Property) in accordance with the Loan Documents. 
  
 (b) Notwithstanding anything to the contrary contained herein or any other Loan Document, when all Obligations (other than (i) obligations in respect of any Specified Hedge Agreement and (ii) contingent indemnification, increased costs and
expense reimbursement obligations as to which no claims have been asserted) have been paid in full, all Commitments have terminated or expired and no Letter of Credit shall be outstanding (or, as to any outstanding Letter of Credit, (x) the Borrower
shall have deposited cash to collateralize such outstanding Letter of Credit or (y) the applicable Issuing Lender shall have fully released the Lenders from their obligations hereunder to reimburse such Issuing Lender in respect of drawings under
such Letter of Credit and have accepted in lieu thereof a back up letter of credit or other arrangements acceptable to such Issuing Lender, in the case of each of clause (x) and (y), in accordance with Section 10.16 of this Agreement), upon request
of the Borrower, the Administrative Agent shall (without notice to, or vote or consent of, any Lender or any affiliate of a Lender that is party to any Specified Hedge Agreement) take such actions as shall be required to release its security
interest in all Collateral, and to release all guarantee obligations under any Loan Document, whether or not on the date of such release there may be outstanding Obligations in respect of Specified Hedge Agreements. Any such release of guarantee
obligations shall be deemed subject to the provision that such guarantee obligations shall be reinstated if after such release any portion of any payment in respect of the Obligations guaranteed thereby shall be rescinded or must otherwise be
restored or returned upon the 
  

 86 

 insolvency, bankruptcy, dissolution, liquidation or reorganization of the Borrower or any Subsidiary Guarantor, or upon
or as a result of the appointment of a receiver, intervenor or conservator of, or trustee or similar officer for, the Borrower or any Subsidiary Guarantor or any substantial part of its property, or otherwise, all as though such payment had not been
made. 
  
 10.16 Certain Provisions Regarding Outstanding
Letters of Credit. 
  
 In the event that the Commitments have
been terminated and no Loan or any other amount is owing to any Lender or any Agent hereunder, but one or more Letters of Credit with respect to which presentment for honor shall not have occurred at the time of such termination, the Borrower shall
do one of the following: 
  
 (a) deposit in a cash collateral
account opened by the Issuing Lender under any such outstanding Letter of Credit, an amount equal to 105% of the aggregate then undrawn and unexpired amount of such Letter of Credit, with amounts held in such cash collateral account to be applied by
the Issuing Lender to the payment of drafts drawn under such Letters of Credit; or 
  
 (b) cause to be issued for the benefit of the Issuing Lender under any such outstanding Letter of Credit, a back up letter of credit in lieu thereof acceptable in form and substance to such Issuing Lender, or make
other arrangements acceptable in form and substance to such Issuing Lender, provided that, upon, and as a condition to, such acceptance of a back up letter of credit or other arrangements, such Issuing Lender shall expressly and fully release
all Lenders from any Reimbursement Obligations hereunder with respect to such outstanding Letter of Credit. 
  
 After all such Letters of Credit shall have expired or been fully drawn upon, all Reimbursement Obligations shall have been satisfied and all other
Obligations of the Borrower hereunder and under the other Loan Documents shall have been paid in full (other than contingent obligations for indemnification, increased costs or expense reimbursement as to which no claims have been asserted), the
balance, if any, in such cash collateral account shall be returned to the Borrower (or such other Person as may be lawfully entitled thereto). 
  
 10.17 Accounting Changes. 
  
 In the event that any “Accounting Change” (as defined below) shall occur and such change results in a change in the method of calculation of
financial covenants, standards or terms in this Agreement, then the Borrower and the Administrative Agent agree that, upon the written request of the Borrower or the Administrative Agent, they will enter into negotiations in order to amend such
provisions of this Agreement so as to equitably reflect such Accounting Change with the desired result that the criteria for evaluating the Borrower’s financial condition shall be the same after such Accounting Change as if such Accounting
Change had not been made. If the Borrower shall have so notified the Administrative Agent or the Administrative Agent (at the request of the Required Lenders) shall have so notified the Borrower, until such time as such an amendment shall have been
executed and delivered by the Borrower, the Administrative Agent and the Required Lenders, all financial covenants, standards and terms in this Agreement shall continue to be calculated or construed as if such Accounting Change had 
  

 87 

 not occurred. “Accounting Change” refers to any change in accounting principles required by the promulgation of
any rule, regulation, pronouncement or opinion by the Financial Accounting Standards Board or the American Institute of Certified Public Accountants or, if applicable, the SEC. 
  
 10.18 Delivery of Lender Addenda. 
  
 Each initial Lender shall become a party to this Agreement by delivering to the Administrative Agent a Lender Addendum duly
executed by such Lender, the Borrower and the Administrative Agent. 
  
 10.19 Designated Senior Indebtedness. The Borrower and the Lenders hereby designate the Obligations from time to time and at any time accrued, incurred, owing, payable or otherwise outstanding under, pursuant to or in connection with
this Agreement, any other Loan Document, the Letters of Credit or any other document made, delivered or given in connection herewith or therewith as “Designated Senior Indebtedness”, as such term is defined in, and for purposes of, the
Indenture. 
  
 10.20 WAIVERS OF JURY TRIAL.

  
 THE BORROWER, THE AGENTS AND THE LENDERS HEREBY
IRREVOCABLY AND UNCONDITIONALLY WAIVE TRIAL BY JURY IN ANY LEGAL ACTION OR PROCEEDING RELATING TO THIS AGREEMENT OR ANY OTHER LOAN DOCUMENT AND FOR ANY COUNTERCLAIM THEREIN. 
  
 10.21 Patriot Act. 
  
 Each Lender hereby notifies each Loan Party that pursuant to the requirements of the USA Patriot Act of 2001 (Title III of Pub. L. 107-56 (signed into law
October 26, 2001)) (the “Act”) it is required to obtain, verify and record information that identifies each Loan Party, which information includes the name and address of such Loan Party and other information that will allow such Lender to
identify such Loan Party in accordance with the Act. 
  

 88 

 IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed and delivered by
their proper and duly authorized officers as of the day and year first above written. 
  

			
	 CSG SYSTEMS INTERNATIONAL, INC.

		
	 By:
	 	 /s/    Peter E. Kalan

	Name:	 	Peter E. Kalan
	Title:	 	EVP & CFO
	
	WELLS FARGO BANK, NATIONAL ASSOCIATION, as a Lender and in its separate capacities as the Issuing Lender, as the Swing Line Lender and as the Administrative Agent
		
	 By:
	 	 /s/    Catherine M. Jones

	Name:	 	 Catherine M. Jones

	Title:	 	 Vice President

	
	KEYBANK NATIONAL ASSOCIATION, as a Lender and in its separate capacity as the Syndication Agent
		
	 By:
	 	 /s/    Thomas A. Crandell

	Name:	 	 Thomas A. Crandell

	Title:	 	 Senior Vice President

	
	CALYON NEW YORK BRANCH, as a Lender
		
	 By:
	 	 /s/    Attila Coach

	Name:	 	 Attila Coach

	Title:	 	 Senior Vice President

		
	 By:
	 	 /s/    Philippe Soustra

	Name:	 	 Philippe Soustra

	Title:	 	 Executive Vice President

	
	DEUTSCHE BANK TRUST COMPANY AMERICAS, as a Lender
		
	 By:
	 	 /s/    Gregory Shefrin

	Name:	 	 Gregory Shefrin

	Title:	 	 Director

	
	LEHMAN COMMERCIAL PAPER INC., as a Lender
		
	 By:
	 	 /s/    Francis J. Chang

	Name:	 	 Francis J. Chang

	Title:	 	 Authorized Signatory

  

 89 

 Annex A 
  
 PRICING GRID FOR REVOLVING CREDIT LOANS, SWING LINE LOANS 
 AND COMMITMENT FEES 
  

										
	 Consolidated Leverage Ratio

	  	Applicable Margin
for LIBOR Loans

	 	 	Applicable Margin for
Base Rate Loans

	 	 	Commitment
Fee Rate

	 
	 Greater than or equal to 2.50 to 1.00
	  	2.25	%	 	1.0	%	 	0.50	%
	 Greater than or equal to 2.00 to 1.00 but less than 2.50 to 1.00
	  	2.00	%	 	0.75	%	 	0.50	%
	 Greater than or equal to 1.50 to 1.00 but less than 2.00 to 1.00
	  	1.75	%	 	0.5	%	 	0.375	%
	 Greater than or equal to 1.00 to 1.00 but less than 1.50 to 1.00
	  	1.50	%	 	0.25	%	 	0.375	%
	 Less than 1.00 to 1.00
	  	1.25	%	 	0.0	%	 	0.25	%

  
 Changes in the Applicable Margin with
respect to Revolving Credit Loans or Swing Line Loans or in the Commitment Fee Rate resulting from changes in the Consolidated Leverage Ratio shall become effective on the date (the “Adjustment Date”) on which financial statements
are delivered to the Lenders pursuant to Section 6.1 (but in any event not later than the 45th day after the end of
each of the first three quarterly periods of each fiscal year or the 90th day after the end of each fiscal year, as
the case may be) and shall remain in effect until the next change to be effected pursuant to this paragraph. If any financial statements referred to above are not delivered within the time periods specified above, then, until such financial
statements are delivered, the Consolidated Leverage Ratio as at the end of the fiscal period that would have been covered thereby shall for the purposes of this Pricing Grid be deemed to be greater than 2.50 to 1.00. In addition, at all times while
an Event of Default shall have occurred and be continuing, upon notice from the Administrative Agent to the Borrower at the request of the Required Lenders, the Consolidated Leverage Ratio shall for the purposes of this Pricing Grid be deemed to be
greater than 2.50 to 1.00. Each determination of the Consolidated Leverage Ratio pursuant to this Pricing Grid shall be made for the periods and in the manner contemplated by Section 7.1(a). 
  

 SCHEDULE 4.4 
  
 CONSENTS, AUTHORIZATIONS, FILINGS AND NOTICES 

 SCHEDULE 4.15 
  
 SUBSIDIARIES 
  

 SCHEDULE 4.19-1 
  
 UCC FILING JURISDICTIONS 
  

			
	Loan Party	 	Filing Office
	 	 	 
	 	 	 

  
 [Borrower to list name
of each Loan Party which is a party to any Security Document and each filing office in which a UCC financing statement must be filed in respect of such Loan Party and its collateral] 

 SCHEDULE 4.19-2 
  
 UCC FINANCING STATEMENTS TO REMAIN ON FILE 

 SCHEDULE 4.19-3 
  
 UCC FINANCING STATEMENTS TO BE TERMINATED 

 SCHEDULE 7.2 
  
 EXISTING INDEBTEDNESS 

 SCHEDULE 7.3 
  
 EXISTING LIENS

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