Document:

Dated 5th November 2001

                        THALES CONTACT SOLUTIONS LIMITED      (1)

                           INSTEM TECHNOLOGIES LIMITED        (2)

                             ----------------------
                                  MANUFACTURING
                                    AGREEMENT
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                                     [LOGO]
                              ADDLESHAW BOOTH & CO
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                                    CONTENTS

Clause                               Heading                                Page

1    Definitions and Interpretation .......................................... 1
2    Term .................................................................... 5
3    Appointment ............................................................. 5
4    Grant of rights and use of assets ....................................... 6
5    Technical Assistance .................................................... 6
6    Quality ................................................................. 6
7    Forecasts and Purchase Orders ........................................... 8
8    Delivery ................................................................ 9
9    Passing of property and risk ........................................... 10
10   Payment ................................................................ 10
11   Verification of the Established Manufacturing Costs .................... 10
12   Prices for Products in the first Contract Year ......................... 12
13   Prices for Products in subsequent Contract Years ....................... 12
14   Minimum payments to Instem ............................................. 13
15   Payments by Instem to Thales ........................................... 14
16   Thales' undertakings ................................................... 14
17   Improvements ........................................................... 15
18   Intellectual Property .................................................. 15
19   Service, repair and delivery ........................................... 15
20   Confidential information ............................................... 16
21   Termination ............................................................ 17
22   Consequences of termination ............................................ 17
23   Force majeure .......................................................... 17
24   Limitation on liability ................................................ 18
25   Dispute resolution ..................................................... 18
26   Waiver ................................................................. 18
27   Notices ................................................................ 19
28   Scope of agreement ..................................................... 19
29   Assignment ............................................................. 19
30   Relationship between parties ........................................... 20
31   The Contracts (Rights of Third Parties) Act 1999 ....................... 20
32   Severance .............................................................. 20
33   Entire agreement ....................................................... 20
34   Applicable law and jurisdiction ........................................ 20

Schedule

1    Initial Products ....................................................... 21
2    Existing Purchase Orders ............................................... 36
3    Final Test Specification ............................................... 50
4    Service and Repair Facility ............................................ 51
5    Estimate of the Established Manufacturing Costs ........................ 53
6    Estimated Prices ....................................................... 59
7    Service Costs .......................................................... 71
8    Minimum Lead Times for Products ........................................ 74
9    Manufacturing Practices and Procedures ................................. 75
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This Agreement is made on          5th November                             2001

Between

(1)  THALES CONTACT SOLUTIONS LIMITED a company incorporated in England with
     number 560700 whose registered office is at Western Road, Bracknell,
     Berkshire RG12 1RG ("Thales"); and

(2)  INSTEM TECHNOLOGIES LIMITED a company incorporated in England with number
     3548213 whose registered office is at Unit 6, Rutherford Court,
     Staffordshire Technology Park, Beaconside, Stafford ST18 0AR ("Instem")

Whereas

(A)  Thales and Instem have today entered into an agreement (the "Asset Sale
     Agreement") for the sale and purchase of the manufacturing business carried
     on by Thales (the "Business").

(B)  Notwithstanding the sale of the Business pursuant to the Asset Sale
     Agreement, Thales has an ongoing requirement for certain products to be
     manufactured by the Business.

(C)  Accordingly, Thales has agreed to appoint Instem as its sole and exclusive
     manufacturer and supplier of such products on the terms and conditions of
     this Agreement.

It is agreed as follows

1    Definitions and Interpretation

1.1  (a)  In this Agreement:

          "Actual Level of Business" means, in respect of any Contract Year, the
          aggregate invoice value of all Products which are the subject of
          Purchase Orders submitted by Thales to Instem pursuant to this
          Agreement for delivery during that Contract Year, but excluding
          amounts to be invoiced pursuant to clause 19, and excluding VAT and
          excluding the amount of any Manufacturing Management Charge

          "Business Day" means a day which is not a Saturday or Sunday or a bank
          or other public holiday in England

          "Commencement Date" means the date of this Agreement

          "Competing Products" means any products which are considered by users
          as equivalent to the Products in view of their characteristics and
          price and intended use

          "Contract Year" means a period of twelve successive months during the
          Life of this Agreement commencing on the Commencement Date or an
          anniversary of that date

          "Established Manufacturing Costs" means the aggregate amount of the
          manufacturing costs of the Business (excluding costs of components and
          materials), the service and repair costs and the delivery service
          costs which, as

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          at the Commencement Date, the Parties anticipate will be incurred by
          Instem during the first Contract Year, an estimate of which is set out
          at Schedule 5

          "Estimated Price" means, in respect of any Product, the estimated
          price to be charged by Instem to Thales for the manufacture of that
          Product during the first Contract Year, details of which are set out
          at Schedule 6 and which are based on the Established Manufacturing
          Costs plus the costs of components and materials for that Product

          "Existing Purchase Orders" means the purchase orders submitted to
          Instem by Thales in respect of Products which are already in the
          course of manufacture as at the Commencement Date, details of which
          are set out in Schedule 2

          "Final Test Specification" means, in relation to any Product, the
          final technical testing specification for such Product as agreed
          between the Parties and details of which are set out in Schedule 3, as
          from time to time as amended, modified or updated from time to time by
          agreement between the Parties in writing

          "Force Majeure" means any circumstances outside a party's reasonable
          control, including, without limitation, Act of God, industrial
          disputes (other than any industrial dispute occurring at the Property
          by reason of any action taken by Instem after the Commencement Date),
          fire, flood, lightning, war revolution act of terrorism, riot, civil
          commotion, failure of power supplies shortage of fuel, transport,
          equipment, raw materials or other goods and services

          "Forecast Meeting" means a meeting held by the Parties pursuant to
          clause 7.1 of this Agreement, the first of which will be held on or
          before 13 November 2001

          "Independent Accountant" means such firm of independent chartered
          accountants as Instem and Thales may agree within 10 Business Days of
          a request by either of them or, failing such agreement within such
          time, as the President for the time being of the Institute of
          Chartered Accountants in England and Wales may nominate on the
          application of Instem or Thales

          "Initial Know-How" means all information in the possession and control
          of Thales which is not generally known and which relates to the
          development and manufacture of the Initial Products, including,
          without prejudice to the generality of the foregoing, information of
          manufacturing and formulae and assembly processes and techniques,
          designs, drawings, diagrams, component and material specifications

          "Initial Level of Business" means the sum of (pound)18,132,018 (being
          the aggregate invoice value of all Products which the Parties expect
          to be the subject of Purchase Orders submitted by Thales to Instem
          pursuant to this Agreement for delivery during the first Contract
          Year, excluding amounts to be invoiced pursuant to clause 19 and
          excluding VAT and excluding any Manufacturing Management Charge) and
          which is taken into account in the calculation of the Established
          Manufacturing Cost set out in Schedule 5

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          "Initial Products" means Products of the types currently being
          manufactured by the Business as at the Commencement Date

          "Intellectual Property" means any and all trade or brand names,
          computer programs, copyright design copyright, legal, know-how
          confidential information, patents, registered designs, trade marks and
          service marks (whether registered or not), applications for the
          protection of any of the foregoing and rights to apply for any of the
          foregoing

          "Intellectual Property Rights" means any and all rights in respect of
          any Intellectual Property

          "Know-How" means all information in the possession and control of
          Thales which is not generally known and which relates to the
          development and manufacture of the Products, including, without
          prejudice to the generality of the foregoing, information on
          manufacturing and formulae and assembly processes and techniques,
          designs, drawings, diagrams, component and material specifications,
          together with all improvements and new applications thereto from time
          to time devised by or on behalf of Thales

          "Life of this Agreement" means the period commencing on the
          Commencement Date and expiring on the date upon which this Agreement
          terminates in accordance with this Agreement

          "Loaded Hours" means, in respect of any Contract Year, the total
          number of hours spent by Instem employees in the manufacture of
          Products delivered to Thales in that Contract Year

          "Loan" means the loan outstanding from Instem to Thales from time to
          time pursuant to the Loan Agreement

          "Loan Agreement" means the loan agreement entered into by Instem and
          Thales on the date of this Agreement, in the agreed form

          "Manufacturing Management Charge" means in relation to a cost, 3 per
          cent of that cost

          "Minimum Lead Time" means, in respect of any Product, the minimum
          period between receipt by Instem of a Purchase Order for that Product
          and the date on which that Product may be delivered to Thales, as
          specified in Schedule 8, or as agreed in writing between the Parties

          "Net Sales Profit" means the net profit before interest and taxation
          generated by Instem in any year from the manufacture and sale of
          Products and the provision of Services pursuant to this Agreement

          "New Products" means any new Products required by the Thales Business
          to be manufactured by Instem from time to time whether to replace the
          Initial Products or otherwise, together with any improvements or
          modifications to the Initial Products or the Products

          "Parties" means the parties to this Agreement

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          "Products" means all and any products which are required by the Thales
          Business for onward sale or supply to its customers from time to time
          (and including, for the avoidance of doubt, the Initial Products and
          the New Products)

          "Property" means the Business' premises at Hardley Industrial Estate,
          Hythe or such other property from which the Business operates from
          time to time

          "Purchase Order" means an order placed by Thales for the supply of
          Products

          "Received Amount" means, in respect of any Contract Year, the
          aggregate value of all invoices submitted by Instem to Thales pursuant
          to this Agreement, together with the aggregate value of all additional
          invoices which would have been submitted by Instem to Thales had all
          of the Products which were the subject of valid Purchase Orders
          specifying delivery in that Contract Year been delivered on the
          required date, but excluding in each case:

          (a)  the cost of all materials and components comprised in the
               Products which are the subject of such invoices and

          (b)  VAT and

          (c)  any Manufacturing Management Charge,

          and subject to any adjustment thereto agreed in writing between the
          Parties

          "Services" means the services to be provided by Instem to Thales
          pursuant to clause 19

          "Service Costs" means the costs for the Service Facility as agreed
          between the Parties, particulars of which are set out in Schedule 7,
          as amended, modified or updated from time to time in accordance with
          clause 19.3

          "Service Facility" means the service and repair facility to be
          established by Instem pursuant to clause 19

          "Thales Business" means the business of the provision of record and
          replay solutions carried on by Thales from time to time

          "Tools and Test Equipment" has the meaning given in the Asset Sale
          Agreement

          "VAT" means Value Added Tax

     (b)  reference to a document as "in the agreed form" means that document in
          a form agreed and a copy of which has been initialled for the purposes
          of identification by or on behalf of the parties hereto;

     (c)  the masculine gender includes the feminine and neuter and the singular
          number includes the plural and vice versa;

     (d)  references to clauses and schedules are references to clauses of and
          schedules to this Agreement;

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     (e)  words and phrases the definitions of which are contained or referred
          to in part XXVI of the Companies Act 1985 shall be construed as having
          the meaning thereby attributed to them;

     (f)  "person" includes any individual, company, corporation, firm,
          partnership, joint venture, association, organisation or trust (in
          each case whether or not having separate legal personality) and
          references to any of the same shall indicate a reference to the
          others;

     (g)  a person shall be deemed to be "associated with" another person or an
          "associated person" of that other person if such person is an
          associate of the other person within the meaning of section 435
          Insolvency Act 1986;

     (h)  references in this Agreement to statutory provisions shall be
          construed as references to those provisions as respectively replaced
          amended or re-enacted (whether before or after the date hereof) from
          time to time and shall include any provisions of which they are
          re-enactments (whether with or without modification) and any
          subordinate legislation made under such provisions save to the extent
          that such replacements, amendments or re-enactments taking effect
          after the date hereof would impose any greater obligations or
          liabilities on or reduce the benefit to any party hereunder.

1.2  The schedules form part of and are incorporated in this Agreement and shall
     be of full force and effect.

1.3  Headings and sub-headings are included for ease of reference only and shall
     not affect the interpretation of this Agreement.

2    Term

2.1  This Agreement shall commence on the Commencement Date and subject to the
     provisions for early termination set out below shall continue for a period
     of 5 years and thereafter unless and until either Party shall give to the
     other 12 calendar months' written notice of its intention to terminate,
     such notice to expire on the fifth anniversary of the Commencement Date or
     at any time thereafter.

3    Appointment

3.1  Thales hereby appoints Instem as Thales' sole and exclusive manufacturer
     and supplier of Products upon and subject to the terms and conditions set
     out in this Agreement.

3.2  Thales shall (until termination of this Agreement in accordance with its
     terms):

     (a)  purchase all of its Products from Instem;

     (b)  not purchase Competing Products from anyone other than Instem; and

     (c)  not manufacture the Products itself.

3.3  Instem agrees to supply the Products to Thales in accordance with the terms
     of this Agreement.

3.4  Instem agrees that those Initial Products which are already in the course
     of being manufactured as at the Commencement Date, and those Initial
     Products which are the

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     subject of a Purchase Order submitted by Thales within three months after
     the Commencement Date, shall be supplied by Instem to Thales in accordance
     with the manufacturing practices, procedures and workmanship standards
     prevailing in the Business during the period of six months preceding the
     Commencement Date, and details of which are set out in Schedule 9.

4    Grant of rights and use of assets

4.1  Thales hereby grants to Instem the exclusive right to use the Know-how and
     the Initial Know-how.

4.2  Thales shall, during the Life of this Agreement, make the Tools and Test
     Equipment available for use by Instem exclusively for the purposes of the
     Business, at no cost to Instem. The Tools and Test Equipment shall be
     returned by Instem to Thales following the termination of this Agreement.

5    Technical Assistance

5.1  On the execution of this Agreement Thales shall forthwith disclose the
     Initial Know-How to Instem and to this end Thales shall provide Instem
     with copies of documents and any other media which record or otherwise
     relate to the Initial Know-How as necessary.

5.2  Thales shall promptly provide to Instem full written details of any
     additions developments, modification or updates to the Initial Know-How and
     of any Know-How other than the Initial Know-How that arises from time to
     time.

5.3  Thales hereby agrees that, for a period of six months commencing on the
     Commencement Date, at Instem's reasonable request, it will make available
     at the Property suitable members of its staff to train a reasonable number
     of Instem employees in:

     (a)  the processes involved in the manufacture of the Products;

     (b)  the use of the Know-How; and

     (c)  the exploitation of the Patents.

5.4  Thales hereby agrees that it shall, from time to time, at Instem's
     reasonable request provide Instem with such information, technical
     assistance and support on such subjects (including updates on Initial
     Products and training on New Products) as Instem may reasonably require
     (including, for the avoidance of doubt, making available at the Property
     suitable members of its engineering staff).

6    Quality

6.1  Instem agrees that it shall manufacture each Product so as to conform with:

     (a)  the configuration specified by Thales in the Purchase Order relating
          to that Product; and

     (b)  its Final Test Specification.

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6.2  Thales shall be entitled to conduct sample tests of Products, on the
     following terms:

     (a)  Thales shall give not less than 24 hours notice of its intention to
          conduct such a test, which will take place at the Property, during
          normal working hours;

     (b)  a maximum of 20 per cent of the Products manufactured in a given week
          may be subjected to testing;

     (c)  the Products tested shall be those which have received a final test by
          Instem and are awaiting despatch;

     (d)  any test failure shall be categorised as one of the following:

          (i)   Grade A Failure - Product fails to function;

          (ii)  Grade B Failure - Product functions but is not to required build
                standard or current specification;

          (iii) Grade C Failure - Product bears cosmetic defects only but
                otherwise functions satisfactorily.

6.3  If Thales identifies any Product as a Grade A Failure, Thales may require
     Instem to carry out repeat testing on all Products of the same Product type
     which are awaiting despatch having previously passed final test. The scope
     of such testing shall be determined by Thales. Pending the outcome of any
     such testing, Thales may issue a "Hold Order" in respect of that Product
     type, which shall suspend all deliveries of that Product type pending
     resolution of the fault.

6.4  If the outcome of testing undertaken pursuant to clause 6.3 is that a Grade
     A Failure was due to a manufacturing defect, Thales may require additional
     testing to be performed in order to establish, to the reasonable
     satisfaction of Thales, that such defect has been corrected. Any Products
     delivered late as a consequence of the investigations into such a Grade A
     Failure shall be counted for the purposes of clause 8.4.

6.5  If the outcome of testing undertaken pursuant to clause 6.3 is that a Grade
     A Failure was not due to a manufacturing defect, the cost of investigation
     and remedial work required to resolve the failure shall be borne by Thales,
     and Products withheld from delivery as a consequence of such failure shall
     not be counted as late deliveries for the purpose of clause 8.4.

6.6  If Thales identifies a Grade A failure in respect of any Product, Thales
     may require Instem to undertake a programme of corrective action specified
     by Thales, in a timescale agreed between the Parties, in order to avoid
     that failure recurring. If that same Grade A failure is repeated, after the
     time has passed within which Instem was required to implement corrective
     action, then Thales shall be entitled to require Instem, by notice in
     writing, to implement such corrective action by a date specified by Thales
     in such notice (but which shall allow Instem a reasonable period to do so).
     If Instem thereafter fails to act in accordance with such notice, Thales
     may terminate Instem's exclusive appointment under this Agreement in
     respect of the Product in which the Grade A failure occurred.

6.7  If, having terminated Instem's exclusive appointment in respect of a
     Product pursuant to clause 6.6, Thales ceases to order that Product to be
     manufactured by Instem

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     Thales may require Instem to deliver to Thales such of the items of Tools
     and Test Equipment as relate to the manufacture of that Product and no
     other Products.

7    Forecasts and Purchase Orders

7.1  By the tenth Business Day of each calendar month, Thales shall provide
     Instem with its estimate in writing of its anticipated requirements for
     each type of Product for each of the following four calendar months (a
     "Forecast Period"). Within 10 Business Days of receipt of this estimate by
     Instem, representatives of the Parties shall meet to discuss and endeavour
     to agree the estimate (each agreed estimate being hereinafter referred to
     as a "Forecast").

7.2  If Thales shall advise Instem in writing of a variation to a Forecast (a
     "Revised Forecast") Instem shall use its reasonable endeavours to comply
     with the Revised Forecast, provided always that Instem gives no guarantee
     or undertaking as to its ability to comply with the Revised Forecast and
     shall accept no liability for any loss resulting to Thales from late or
     non-delivery of the Products the subject of the Revised Forecast.

7.3  Subject to clause 7.4, Thales may place Purchase Orders with Instem, from
     time to time, which shall constitute firm orders by Thales to Instem for
     the manufacture of the Products specified therein, and which shall specify
     Thales s required date for delivery of such Products, which shall not,
     unless Instem agrees otherwise in respect of any particular Purchaser
     Order, be earlier than the date of expiry of the Minimum Lead Time for the
     relevant Product(s).

7.4  Thales's ability to place Purchase Orders shall, unless Instem agrees
     otherwise in respect of any particular Purchaser Order, be limited as
     follows:

     (a)  the maximum volume of any Product type which may be ordered by Thales
          for delivery in any month shall not exceed 120% (one hundred and
          twenty per cent) of the requirement for that Product type specified in
          the most recent Forecast for that month;

     (b)  the maximum aggregate volume of any Product type which may be ordered
          by Thales for delivery in the second, third and fourth months of any
          Forecast Period may not exceed its total requirements for that Product
          type in the preceding Forecast, less the number of Products of that
          type delivered by Instem in the first month of the current Forecast
          Period; and

     (c)  the maximum aggregate volume of any Product type which may be ordered
          by Thales for delivery in all months of any Forecast Period may not
          exceed its total requirements for that Product type specified in the
          current Forecast.

7.5  Instem shall be entitled to purchase or commit to purchase such stock
     and/or materials and to generate such work-in-progress, as the Business may
     require in order to enable Instem to satisfy each Forecast. If Instem
     purchases or commits to purchase stock and/or materials which are or will
     become obsolete because either:

     (a)  a Revised Forecast involves a reduction in Thales' requirements for
          Products from those stated in the original Forecast; or

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     (b)  Purchase Orders placed by Thales in any period do not order the volume
          of Products reflected in the Forecast for that period (whether or not
          Thales has advised Instem of a Revised Forecast),

     then Instem may notify Thales that such items are or are likely to become
     obsolete. Thales may purchase any such items of stock from Instem, on
     payment to Instem of an amount equal to the cost to Instem of purchasing
     the relevant items. If Thales does not purchase such items, and Instem is
     required to write off the whole or any part of the value of such items in
     its books, then Thales shall pay to Instem an amount equal to the value so
     written off. Any such payment may, if the parties so agree, be satisfied by
     a partial release by Thales of Instem's liability to repay the Loan
     pursuant to the Loan Agreement. Unless otherwise agreed between the
     Parties, an item of stock and/or materials shall be deemed to be obsolete
     if it has not been used within 12 months after the date on which it was
     purchased, save for Last Buy Items to which the utilisation periods set out
     in Schedule 6 of the Asset Sale Agreement shall apply.

8    Delivery

8.1  Instem shall supply the Products (suitably packed) ex works the Property.
     The price to be paid for the Products pursuant to clause 12 shall be
     exclusive of the cost of pallets, packing cases, drums or other articles
     used for packing the Products which Thales shall be additionally liable to
     pay.

8.2  All Products are to be accompanied by a detailed advice note stating the
     purchase order number and giving full particulars of the Products supplied.

8.3  Instem shall use its reasonable endeavours to supply the Products by the
     date (if any) specified by Thales when placing the relevant Purchase Order
     pursuant to clause 7.3. Instem shall notify Thales as soon as reasonably
     practicable if Instem has reason to believe that there may be a delay in
     the delivery of the Products and shall provide Thales with reasonable
     details of the cause, and likely duration, of such delay.

8.4  If any Products ordered by Thales for delivery on any date falling after 1
     January 2002 are delivered by Instem later than the fifth Business Day
     after the date specified therefor by Thales in the relevant Purchase Order,
     then Instem will be liable to make payment to Thales on the following
     terms:

     (a)  for every complete period of five Business Days by which a Product is
          delivered late, up to a maximum of twenty Business Days, Instem will
          be liable to pay Thales 0.25% (one quarter of one per cent) of the
          invoice value (excluding VAT) of the Products which are delivered
          late;

     (b)  Instem shall not be liable to make payment to Thales pursuant to this
          clause 8.4 to the extent that the late delivery of Products is
          attributable to an event of Force Majeure;

     (c)  Instem shall only be liable to make payment to Thales pursuant to this
          clause 8.4 if, in respect of any quarter of any Contract Year, 30%
          (thirty per cent) or more of the Products due to be delivered to
          Thales during that quarter were delivered more than five Business Days
          after the due date for delivery;

     (d)  any amounts due to Thales pursuant to this clause 8.4 shall be
          calculated and aggregated for each successive quarter of each Contract
          Year and shall be paid by Instem within five Business Days after
          demand therefor made by Thales.

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8.5  Instem shall, without prejudice to clause 23.1, be entitled to delay
     delivery or to reduce the amount of Products delivered if and to the extent
     that it is prevented from or hindered in or delayed in manufacturing,
     obtaining or delivering the Products by normal means due to Force Majeure.

8.6  If for any reason Thales is unable to collect the Products at the time when
     the Products are due and ready for delivery, Instem shall, if its storage
     facilities permit store the Products and take reasonable steps to prevent
     damage to them until their actual collection by Thales and Thales shall be
     liable to Instem for the reasonable cost [(including insurance)] of Instem
     so doing.

9    Passing of property and risk

9.1  Title to and risk of damage to or loss of the Products shall pass to Thales
     on delivery of the Products pursuant to clause 8.1 and Thales shall be
     solely responsible for their custody and maintenance.

9.2  Pending payment of the full purchase price of the Products to Instem,
     Thales shall at all times keep the Products comprehensively insured against
     loss or damage by accident, fire, theft and other risks which it is
     commercially usual to insure against in an amount at least equal to the
     balance of the purchase price for the same from time to time remaining
     outstanding.

10   Payment

10.1 Instem shall submit to Thales a VAT invoice for all amounts payable by
     Thales to Instem pursuant to this Agreement, such invoices to include
     applicable VAT on the amounts due, at the prevailing VAT rate.

10.2 Thales agrees to pay the amount of any valid Instem invoice (without making
     any deduction or set off) by BACS or other electronic funds transfer in
     cleared funds for value on the 27th day of the calendar month following the
     month of invoice.

10.3 Payment of any monies due to Instem shall not be withheld by Thales if the
     delivery of the Products shall be subject to refusal, detention or
     confiscation by reason of the lack of proper import licence or failure to
     pay customs duties or any other default or omission of Thales.

10.4 Without prejudice to any other rights or remedies available to Instem when
     payment of any invoice is delayed, interest at the rate of 3 per cent per
     annum above the base lending rate from time to time of Bank of Scotland (to
     be calculated on a daily basis) shall be added on the amount of such
     invoice for the period of the delay.

11   Verification of the Established Manufacturing Costs

11.1 During the first Contract Year, Instem may request that the whole or any
     part of the Established Manufacturing Costs shall be re-calculated, in
     accordance with the provisions of clauses 11.2 to 11.9.

11.2 Instem may prepare and deliver to Thales a revised statement of the
     manufacturing costs which it anticipates would have been incurred during
     the first Contract Year which schedule shall be in substantially the same
     form as 0 to this Agreement ("Schedule of Revised Costs").

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11.3 A Schedule of Revised Costs may be delivered to Thales by Instem at any
     time after 30 June 2002 and before 1 August 2002, provided that if a
     Schedule of Revised Costs shows costs in aggregate which exceed the
     aggregate costs stated in Schedule 5 by more than 5 per cent, Instem may
     deliver such Schedule of Revised Costs to Thales at any time before 1
     August 2002.

11.4 Instem shall accord Thales and its authorised representatives (at its own
     reasonable cost) such assistance and facilities during normal working hours
     (including access to its books and records) as Thales may reasonably
     request for the purpose of reviewing the Schedule of Revised Costs and
     Thales shall be entitled to make such enquiries as it considers reasonably
     appropriate and by its authorised representatives to have access to the
     accounting records and sale and purchase invoices of the Business for the
     purposes of satisfying itself as to the matters in the Schedule 5 of
     Revised Costs.

11.5 As soon as reasonably practicable after delivery of the Schedule of Revised
     Costs to Thales pursuant to clause 11.1, Thales shall notify Instem in
     writing whether it agrees with the Schedule of Revised Costs.

11.6 If Thales notifies Instem that it agrees with the Schedule of Revised
     Costs, the costs specified in the Schedule of Revised Costs shall become
     the "Established Manufacturing Costs" for all purposes of this Agreement.

11.7 If Thales notifies Instem pursuant to clause 11.5 that it does not agree
     with the Schedule of Revised Costs, the Parties shall negotiate in good
     faith in a bona fide attempt to agree the Schedule of Revised Costs and,
     upon agreement of the same, the costs specified therein shall become the
     "Established Manufacturing Costs" for all purposes of this Agreement.

11.8 If after 30 Business Days from the date upon which Instem delivered the
     Schedule of Revised Costs to Thales there exists any aspect of the Schedule
     of Revised Costs which Instem and Thales have not agreed (a "Disputed
     Item") then:

     (a)  either Thales or Instem may require that any Disputed Item be referred
          to the decision of the Independent Accountant;

     (b)  the Independent Accountant shall act as an expert and not as an
          arbitrator and his decision in relation to any Disputed Item shall be
          final and binding on Thales and Instem in the absence of manifest
          error;

     (c)  all of the costs of the Independent Accountant shall be shared equally
          Thales and Instem unless the Independent Accountant decides otherwise;

     (d)  Thales and Instem shall each procure that the Independent Accountant
          is afforded all facilities and access to personnel, premises, papers,
          accounts records and such other documents as may reasonably be
          required by him in order to reach his decision;

     (e)  Thales and Instem and/or their respective professional advisers shall
          each be entitled to make written submissions to the Independent
          Accountant in relation to any Disputed Item referred to him, provided
          that a copy of any such submission shall be supplied simultaneously to
          the other party; and

     (f)  Thales and Instem shall each use all reasonable endeavours to procure
          that the Independent Accountant issues his determination within 30
          Business Days of

                                       11
<PAGE>

          the initial reference to him under this clause 11.8 and shall
          accordingly co-operate with the Independent Accountant and with each
          other in agreeing and complying with any procedural requirements and
          any timetable suggested by the Independent Accountant or, if
          reasonable, by the other party.

11.9 Within 5 Business Days of any written determination being made by the
     Independent Accountant in relation to any Disputed Item, Instem and Thales
     shall jointly incorporate into the Schedule of Revised Costs the matters
     determined by the Independent Accountant (together with any adjustments
     which may have separately been agreed in writing between Instem and Thales
     and any other adjustments which arise as a direct consequence of the
     matters determined by the Independent Accountant) and the costs specified
     in the Schedule of Revised Costs, as amended shall become the "Established
     Manufacturing Costs" for all purposes of this Agreement.

12   Prices for Products in the first Contract Year

12.1 During the first Contract Year, the price to be charged for the manufacture
     and supply of any Product shall be the Estimated Price of that Product,
     plus the Manufacturing Management Charge applicable to that price.

12.2 If, by the operation of clause 11 of this Agreement, the amount of the
     Established Manufacturing Costs is re-calculated and is an amount greater
     (or less) than the amount thereof set out in Schedule 5, Thales shall pay
     to Instem (or Instem shall pay to Thales) an amount equal to the excess (or
     the deficit), plus the Manufacturing Management Charge applicable to the
     amount of that sum, such payment to be made following delivery of an
     invoice therefor to the appropriate party.

12.3 During the first Contract Year, if Instem reasonably believes that the
     Estimated Price of any Product did not reflect any aspect of the actual
     cost of manufacture of that Product as at the Commencement Date, then
     Instem may propose a revised price for that Product and the Parties shall
     negotiate in good faith with a view to agreeing such revised price.

12.4 A revised price agreed pursuant to clause 12.3 shall thereupon become the
     Estimated Price for the relevant Product for the purposes of clause 12.1
     and Instem shall be entitled to deliver an invoice to Thales in respect of
     the amount of the difference between the initial Estimated Price and the
     revised Estimated price agreed pursuant to clause 12.3, for all relevant
     Products delivered to Thales in the period from the Commencement Date to
     the date upon which the revised Estimated Price takes effect.

13   Prices for Products in subsequent Contract Years

13.1 At least 3 months prior to the commencement of the second Contract Year and
     each subsequent Contract Year, Thales shall provide to Instem a written
     estimate of Thales estimated requirements for Products to be manufactured
     during that Contract Year including the estimated volume required of each
     Product type.

13.2 Following receipt of Thales' estimate pursuant to clause 13.1, Instem shall
     provide to Thales a written statement of Instem's proposed price for the
     following Contract Year for each Product type included in Thales' estimate.

13.3 The proposed prices for the second and third Contract Years shall be based
     on the prices charged for Products in the first Contract Year. The proposed
     prices for the

                                       12
<PAGE>

     fourth Contract Year and all subsequent Contract Years shall be based on
     the prices charged for Products in the preceding Contract Year. If, for any
     Contract Year Instem proposes an increase in the price of any Product,
     Instem shall also supply to Thales, as appropriate:

     (a)  evidence from relevant labour rate indices to support the proposed
          labour element of any price;

     (b)  the effect of product mix variances on the rate of recovery of
          overheads;

     (c)  evidence of specific enhancements or variations to the service or
          facilities offered by Instem, to support the proposed overhead element
          of any price; and

     (d)  evidence of prices charged or to be charged by suppliers to support
          the product or component element of any price.

     Thereafter, the Parties shall negotiate in good faith with a view to
     agreeing the price to be applied to each Product to be manufactured by
     Instem in the relevant Contract Year ("Agreed Price"). Thales may request
     that it joins with Instem in negotiating the prices to be charged by
     suppliers for products or components to be purchased by Instem for
     installation in Products.

13.4 In respect of the fourth Contract Year and each subsequent Contract Year,
     Instem's proposed prices for that Contract Year may be increased so as to
     seek to achieve a maximum Net Sales Profit of 5 per cent. of sales.

13.5 During the second Contract Year, and each subsequent Contract Year the
     price to be charged for the manufacture and supply of any Product shall be
     the Agreed Price of that Product.

l3.6 From the first anniversary of the Commencement Date and during the
     remainder of Life of this Agreement, Instem shall be entitled to review and
     adjust the product or component element of any Agreed Price of any Product
     from time to time, but only to the extent necessary to take account of any
     variation to its costs resulting from market and/or economic forces
     (including, without limitation, variations in the cost of materials,
     exchange rate, valuations and alterations of duties) or from any changes
     made to any Specification or the structure of any Product, since the date
     of agreement or determination of the Agreed Price.

14   Minimum payments to Instem

14.1 After the end of each of the first, second and third Contract Years, Instem
     shall calculate the Received Amount for that Contract Year.

14.2 If the Received Amount in the first Contract Year is less than the amount
     of the Established Manufacturing Costs, Thales shall pay to Instem an
     amount equal to the shortfall, together with the Manufacturing Management
     Charge applicable to that shortfall.

14.3 If the Received Amount in the second Contract Year is less than the amount
     of the Established Manufacturing Costs, Thales shall pay to Instem an
     amount equal to the shortfall.

                                       13
<PAGE>

14.4 If the Received Amount in the third Contract Year is less than the amount
     of the Established Manufacturing Costs, Thales shall pay to Instem an
     amount equal to the shortfall.

14.5 For the purposes of clauses 14.3 and 14.4, Instem may adjust the amount of
     the Established Manufacturing Costs in order to take into account any
     variations in the costs and expenses falling within the categories which
     comprise the Established Manufacturing Costs and which are attributable to
     market and/or economic forces prevailing in the relevant Contract Year.

14.6 Instem confirms that if it is able to attract third party manufacturing
     businesses to the Hythe facility and is able to recover a proportion of the
     costs of operating that facility by carrying out that work, then to that
     extent it would not be Instem's intention to seek to enforce its
     entitlement to call on Thales to reimburse Established Manufacturing Costs
     which are not recovered via the manufacture of Products for Thales, whether
     pursuant to clauses 14.2, 14.3 or 14.4.

15   Payments by Instem to Thales

15.1 If the Actual Level of Business in the second Contract Year is equal to or
     greater than:

     (a)  the Actual Level of Business in the first Contract Year; and

     (b)  the Initial Level of Business

     and provided that Loaded Hours in the second Contract Year are greater than
     or equal to Loaded Hours in the first Contract Year, then Instem shall pay
     to Thales, within 30 days of calculation of the same, an amount equal to
     one half of the aggregate amount of the Manufacturing Management Charges
     received by Instem from Thales in the first Contract Year.

15.2 If the Actual Level of Business in the third Contract Year is equal to or
     greater than:

     (a)  the Actual Level of Business in the first Contract Year; and

     (b)  the Initial Level of Business

     and provided that Loaded Hours in the third Contract Year are greater than
     or equal to Loaded Hours in the first Contract Year then Instem shall pay
     to Thales, within 30 days of calculation of the same, an amount equal to
     one half of the aggregate amount of the Manufacturing Management Charges
     received by Instem from Thales in the first Contract Year.

15.3 If in any of the first three Contract Years Instem has earned a Net Sales
     Profit of at least 5 per cent Instem shall pay to Thales an amount equal to
     one half of that part of the amount of the Net Sales Profit which exceeds 5
     per cent.

16   Thales' undertakings

16.1 Thales agrees:

     (a)  that all consents, licences, approvals and permissions, statutory or
          otherwise as are or shall be required for the manufacture and supply
          of the Products and/or the New Products have been obtained and shall
          be maintained at Thales' own cost;

                                       14
<PAGE>

     (b)  that the Initial Specification complies and the Specifications will
          comply strictly with the laws of the United Kingdom and Thales will
          keep Instem informed as to all requirements or proposals to amend
          requirements in this respect.

17   Improvements

l7.l If either Party shall devise any improvement to the Initial Know-How,
     Know-How or any development with respect to methods of manufacturing the
     Products (an "Improvement" it shall, as soon as reasonably practicable,
     disclose to Instem the nature and means of making use of the Improvement
     and shall grant to the other Party, without requiring payment of any
     royalty, a personal, exclusive right to use the Improvement while this
     Agreement remains in force on the terms already agreed in respect of the
     licence by Thales to Instem relating to Initial Know-How and the Know-How.

17.2 In the event that Thales develops a requirement for New Products, Thales
     hereby agrees immediately to notify Instem of this fact and agrees to grant
     to Instem the right to supply such New Products to Thales on an exclusive
     basis subject to the terms of this Agreement. Thales further agrees
     promptly to make available to Instem all information within Thales'
     possession or control that may assist Instem in the manufacturing and
     supply of the New Products (including, for the avoidance of doubt the
     granting of an exclusive right to use any Intellectual Property required
     for the manufacture and supply of the New Products).

18   Intellectual Property

18.1 The Parties hereby agree that the Initial Specification and the
     Specification (including the copyright, design right or other Intellectual
     Property Rights in them) shall, as between the Parties, be the property of
     Thales and Thales warrants that the use of the Initial Specification and
     the Specification shall not infringe the Intellectual Property Rights of
     any third party.

18.2 Thales shall indemnify Instem against all costs, claims, losses, expenses
     and damages incurred by Instem arising directly or indirectly out of any
     infringement or alleged infringement of the Intellectual Property Rights of
     any third party as a result of the manufacture or supply of the Products if
     such Product are made to the Initial Specification or Specification, as
     appropriate.

19   Service, repair and delivery

19.1 Instem will establish a facility at the Property for the service and repair
     of the Products, which facility shall be operated in accordance with the
     procedures and guidelines set out at Schedule 4.

19.2 The fee to be charged by Instem for the Service Facility shall be:

     (a)  the Service Costs; and

     (b)  the cost to Instem of all materials and components used in the repair
          or servicing of Products; and

     (c)  the Manufacturing Management Charge applicable to the costs referred
          to in (a) and (b) above.

                                       15
<PAGE>

          If Instem obtains from any supplier of components or materials
          replacement items to install in Products which have been returned for
          repair or replacement, at no cost (or a reduced cost) to Instem, or
          obtains any similar benefit as a consequence of having received
          defective components or materials from a supplier, then Instem shall
          reflect such savings or benefits in the amounts charged to Thales
          pursuant to this clause 19.2.

19.3 At the end of each Contract Year, the Parties, acting reasonably, shall
     review and adjust the Service Costs and, for the following Contract Year,
     the "Service Costs" for the purposes of this clause shall be the Service
     Costs as agreed between the Parties.

19.4 The costs to be charged for. the Service Facility shall be invoiced to
     Thales by Instem in twelve equal monthly instalments, each of which
     invoices shall be payable in accordance with clause 10.

19.5 The Parties hereby acknowledge that the costs to be charged for the Service
     Facility from time to time may also need to be adjusted by agreement
     between the Parties to take into account the extent to which:

     (a)  the Service Facility is provided by Instem to third parties; and/or

     (b)  the Service Costs for a particular Contract Year are higher than the
          costs reasonably anticipated by the Parties because of Instem failure
          to manufacture the Products to the Specification.

19.6 Instem shall make available to Thales a delivery van plus driver for the
     purpose of making deliveries of Products at Thales direction, on the
     following terms:

     (a)  Instem shall maintain insurance cover for the vehicle and the driver;

     (b)  Thales shall be responsible for insuring any Products in transit;

     (c)  Instem shall charge Thales a fee of (pound)5,136 per month for the
          provision of the Service, plus the expenses incurred in operating it,
          including fuel costs and driver accommodation expenses; and

     (d)  at the end of each Contract Year, the Parties, acting reasonably,
          shall review and adjust the delivery costs for the following Contract
          Year.

20   Confidential information

20.1 Each of the Parties will during the Life of this Agreement and after its
     termination for whatsoever reason maintain at all times strict secrecy and
     confidentiality concerning the business affairs of the other as may come to
     its knowledge and without prejudice to the generality of the foregoing,
     will, in particular:

     (a)  not disclose to any third party, except in the course of its duties
          under this Agreement any information concerning the terms and
          conditions contained in this Agreement;

     (b)  not disclose any information concerning methods of manufacture,
          turnover production costs, sale or promotion of the Products including
          in particular information as to the identity of or prices charged to
          customers or any other such information as may reasonably be deemed to
          be of value to a competitor and to use such information only for the
          purposes of this Agreement;

                                       16
<PAGE>

     (c)  take all reasonable steps including the insertion of relevant clauses
          in contracts of employment to prevent disclosure as aforesaid by
          employees of either party; and

     (d)  safeguard and protect all documents of a confidential nature from and
          against damage, theft, loss or from perusal by unauthorised persons.

20.2 The restrictions contained in clause 20.1 shall not apply to any
     information which:

     (a)  is at the Commencement Date, or subsequently becomes, public knowledge
          other than through breach of clause 20.1; or

     (b)  can be shown by the Party intending to disclose such information to
          have been known to it prior to its disclosure under this Agreement.

21   Termination

21.1 Without prejudice to any other rights which may have accrued up to the date
     of termination, either Party may, by notice in writing, terminate this
     Agreement forthwith:

     (a)  if the other commits an irremediable breach of any of the provisions
          of this Agreement or if, having committed a remediable breach, fails
          to remedy the same within 30 days of receiving written notice
          requiring it to do so; or

     (b)  if the other enters into liquidation (whether compulsory or voluntary)
          or has a receiver, administrator, administrative receiver or manager
          appointed over all or any part of its assets; or

     (c)  in accordance with clause 5.5 of the Asset Sale Agreement.

22   Consequences of termination

22.1 Upon termination of this Agreement for whatever cause:

     (a)  Thales shall purchase from Instem at the then prevailing price all of
          the Products at that time the property of Instem which have been
          manufactured by Instem in accordance with clause 6 of this Agreement;

     (b)  following repayment of the Loan, Thales shall purchase from Instem at
          the then prevailing price all of the remaining Stock (as defined in
          the Loan Agreement) (if any);

     (c)  each party shall return to the other or otherwise dispose of as the
          other shall direct all of the Products at that time the property of
          the other, all copies of documents of a secret or confidential nature
          relating to the implementation of this Agreement.

23   Force majeure

23.1 If the performance by a party of its obligations under this Agreement,
     other than the payment of money, is delayed or prevented due to Force
     Majeure that party shall be excused performance of such obligation for as
     long as and to the extent that the effects of the circumstance of Force
     Majeure continue.

                                       17
<PAGE>

24   Limitation on liability

24.1 Instem shall not be liable for any costs, claims, damages or expenses,
     whether arising out of any tortious act or omission, any breach of contract
     or statutory duty, of an indirect or consequential nature or that are
     calculated by reference to profits, income production or accruals or loss
     of such profits, income, production or accruals or by reference to accrual
     of such costs, claims, damages or expenses on a time basis.

24.2 The aggregate liability of Instem in each Contract Year (whether in
     contract or for negligence or breach of statutory duty or otherwise
     howsoever) to Thales under or in connection with this Agreement shall be
     limited to and in no circumstances shall exceed the sum of (pound)2,000,000
     (two million pounds sterling).

24.3 Instem shall not be liable to the extent that the subject of a claim:

     (a)  is recovered by Thales under the terms of any insurance policy (apart
          from any excess applicable to the relevant insurance);

     (b)  has been or is made good or is otherwise compensated for without cost
          to Thales.

24.4 Nothing in this Agreement shall operate so as to exclude or in any way
     limit either party's liability for fraud, or for death or personal injury
     caused by its negligence, or any other liability that may not be excluded
     for limited as a matter of English law.

24.5 Neither Party shall be liable for any default under this Agreement due to
     any Force Majeure.

25   Dispute resolution

25.1 Each Party shall appoint an appropriate person (each a "Contract Manager"
     and together the "Contract Managers") to manage all matters arising under
     or in connection with this Agreement and to monitor the general operation
     of this Agreement.

25.2 The Parties' operational teams shall use their best endeavours to resolve
     any dispute or difference of whatever nature howsoever arising under out of
     or in connection with this Agreement within 10 Working Days of such dispute
     or difference being identified and notified to the other Party, or such
     shorter period as may be agreed by the Parties.

25.3 In the event that the Parties' operational teams are unable to resolve such
     dispute or difference, the operational teams shall refer the problem or
     query to the Contract Managers.

25.4 In the event that the Contract Managers are unable to resolve such dispute
     or difference within 10 Working Days of referral or such shorter period as
     may be agreed by the Parties the Contract Managers shall refer the problem
     or query to a nominated director of each of the Parties.

26   Waiver

26.1 Delay in exercising, or a failure to exercise, any right or remedy in
     connection with this Agreement shall not operate as a waiver of that right
     or remedy. A single or partial exercise of any right or remedy shall not
     preclude any other or further exercise

                                       18
<PAGE>

     of that right or remedy, or the exercise of any other right or remedy. A
     waiver of a breach of this Agreement shall not constitute a waiver of any
     subsequent breach.

27   Notices

27.1 A notice, approval, consent or other communication in connection with this
     Agreement ("Notice") shall be in writing and may be served personally or
     delivered or sent by pre-paid ordinary post to the registered office
     address of the relevant party from time to time or transmitted to the fax
     number (if any) of the relevant party as specified below or, if the
     addressee notifies another address or facsimile number, in accordance with
     this Agreement to that address or facsimile number:

     (a)  if to Instem:

          Fax No:        01785 616600

          Attention:     Mr D M Sherwin

     (b)  if to Thales:

          Fax No:        08707 224042

          Attention:     Mr J Malins

28   Scope of agreement

28.1 Each of the Parties acknowledges that it is not entering into this
     Agreement in reliance upon any representation, warranty, collateral
     contract or other assurance (except those set out in this Agreement and the
     documents referred to in it) made by or on behalf of any other party before
     the execution of this Agreement. Each of the Parties waives all rights and
     remedies which, but for this clause, might otherwise be available to it in
     respect to any such representation, warranty, collateral contract or other
     assurance provided that nothing in this clause 28.1 shall limit or exclude
     any liability for fraud.

28.2 Each Party shall at its own cost do and execute, or arrange for the doing
     and executing of, each necessary act, document and thing reasonably
     requested of it by the other Party from time to time to implement this
     Agreement.

28.3 No variation of this Agreement shall be effective unless it is in writing
     and executed by or on behalf of each of the Parties.

29   Assignment

29.1 Instem shall be entitled to sub-contract its rights under this Agreement in
     whole or in part with the prior written consent of Thales, such consent not
     to be unreasonably withheld or delayed.

29.2 Instem shall not be entitled to assign or transfer its rights under this
     Agreement in whole or in part without first obtaining Thales' consent in
     writing.

29.3 Thales shall not be entitled to assign, transfer or sub-contract its rights
     under this Agreement in whole or in part without first obtaining Instem's
     consent in writing.

                                       19
<PAGE>

30   Relationship between parties

30.1 Nothing in this Agreement shall constitute or be deemed to constitute a
     partnership or other form of joint venture between the Parties or
     constitute or be deemed to constitute either Party the agent or employee of
     the other for any purpose whatsoever.

31   The Contracts (Rights of Third Parties) Act 1999

31.1 No person who is not a party to this Agreement is entitled to enforce any
     of its terms whether under the Contracts (Rights of Third Parties) Act 1999
     or otherwise.

32   Severance

32.1 The Parties intend each provision of this Agreement to be severable and
     distinct from the others. If a provision of this Agreement is held to be
     illegal, invalid or unenforceable, in whole or in part, the Parties intend
     that the legality, validity and enforceability of the remainder of this
     Agreement shall not be affected.

33   Entire agreement

33.1 This Agreement sets out the entire agreement and understanding between the
     Parties relating to the matters contemplated by this Agreement, and all
     conditions, terms and warranties, whether express or implied, are excluded
     to the fullest extent permitted by law if they are not expressly set out in
     this Agreement.

34   Applicable law and jurisdiction

34.1 This Agreement is governed by, and shall be interpreted in accordance with,
     English law.

34.2 Each party irrevocably submits to the exclusive jurisdiction of the English
     Courts in relation to all matters arising out of or in connection with this
     Agreement.

In Witness whereof this Agreement has been entered into on the day and year
first above written.

Signed by:                              )
duly authorised for and on behalf of    )
THALES CONTACT SOLUTIONS                )
LIMITED                                 )    /s/
                                         -----------------------

Signed by:
                                        )
duly authorised for and on behalf of    )
INSTEM TECHNOLOGIES LIMITED             )    /s/
                                         -----------------------

                                       20
<PAGE>

PTS 185-100                      Tienna Issue A                     Page 1 of 15

--------------------------------------------------------------------------------
                   PRODUCTION TEST SPECIFICATION, PTS 185-100

                          P185 Renaissance - Release 6

                             Tienna Recorder Build
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
                             AMENDMENT RECORD LIST
--------------------------------------------------------------------------------
Issue      No. of     Date       Name        Details
           sheets
--------------------------------------------------------------------------------
A          15         11/06/01   P.Joyce     Document originated

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Author: P.J.Joyce             Approved:                     Authorised:

Date: 24/07/01                Date:                         Date:
--------------------------------------------------------------------------------

            Thales Contact Solutions Limited : Company Confidential
<PAGE>

PTS 185-100                      Tienna Issue A                     Page 2 of 15

                                    CONTENTS
Item                                                                        Page

40185-100-10 TIENNA .......................................................... 4

  1.   TEST EQUIPMENT & DOCUMENTATION REQUIRED ............................... 4
  2.   PRELIMINARY CHECKS AND SET-UP ......................................... 4
  3.   INITIAL BUILD ......................................................... 5
  4.   CHASSIS TEST .......................................................... 5
  4.1  FIT PSUs .............................................................. 5
  4.2  MAINS SAFETY TESTS (REAR CHASSIS ASSEMBLY ONLY) ....................... 5
  4.3  POWER UP (REAR CHASSIS ASSEMBLY ONLY) ................................. 5
  5.   INITIAL FUNCTIONAL CHECKS ............................................. 6
  6.   CONFIGURING THE TIENNA RAID DRIVES .................................... 8
  7.   INSTALLATION OF THE PROCESSOR MODULE ................................. 10
  8.   CONFIGURING THE TIENNA SCSI BIOS ..................................... 11
  9.   INSTALLATION OF THE HEALTH MONITOR ................................... 11
  10.  INSTALLING DSP, PCM32, ISDN & SS7 LINE CARDS ......................... 11
  11.  RESTORING THE TIENNA IMAGE FROM THE 40185-406-10 CD .................. 12
  12.  SET THE BARD DRIVE PARTITIONS ........................................ 13
  13.  SETTING UP THE NETWORK CONNECTION .................................... 14
  14.  MAINS SAFETY TESTS PRIOR TO HANDOVER ................................. 14
  15.  DOCUMENTATION ........................................................ 14

APPENDIX 1 .................................................................. 15

1. IMAGE RESTORING AND CREATING ............................................. 15

            Thales Contact Solutions Limited : Company Confidential
<PAGE>

PTS 185-100                      Tienna Issue A                     Page 3 of 15

                                 IMPORTANT NOTE

 All units for test will contain, as a minimum part of a document package, Work
 in Progress Movement Tickets and appropriate Stage Cards indicating applicable
   stages of inspection and test. Before commencing the following tests, the
  operator shall, by reference to the Stage Cards, guarantee that all previous
stages of inspection and test have passed. In the event of all appropriate cards
not showing clear evidence of completion, the operator must reject the unit for
corrective action before proceeding with the tests. On successful completion of
the following tests, the test operator shall endorse the Production Test Result
                 Sheet (PTRI85-001-002) in the approved manner.

                                     STATIC

 Ensure that appropriate measures are taken to prevent damage to components by
   static electricity before handling PCBs which have been or are about to be
                   removed from the machine undergoing test.

                              POWER SUPPLY FAILURE

 If the Tienna undergoing test is in need of a replacement power supply, it is
    vitally important that all boards are removed from the UUT and that the
        equipment is re-tested to MTS 185-XXX before power is applied.

                                   DISK DRIVE

        Do not move or jolt the UUT while the disk(s) is (are) running.

                 USA MAINS SUPPLY IN A RACK MOUNTED ENVIRONMENT
                                    WARNING
 Both the LINE and NEUTRAL are FUSED in equipment racks destined for the U.S.A.

                             GLOSSARY of TERMS USED

Hostname         A way of identifying the computer. For Renaissance machines to
                 work properly, the 'Hostname' should be the same as the
                 'Computer Name'. It can be determined by right clicking the
                 'Network Neighborhood' icon on the desktop (also found in the
                 'Control Panel') and selecting 'Properties'.

IP Address       A setting to allow a computer to be recognised on a network.
                 Each networked computer has a unique IP Address.

Device Drivers   Software specific to a piece of hardware which acts as an
                 interface between the operating system (Windows NT) and the
                 hardware electronics.

For further descriptions of terms used read Visual Source Safe entry:

       Renaissance/System/Non Release Specific/Documents/P185 Glossary.doc

This document describes terms such as CMSU, Port, Offline, Online & Nearline.

             Thales Contact Solutions Limited : Company Confidential
<PAGE>

PTS 185-100                      Tienna Issue A                     Page 4 of 15

                              40185-100-10 TIENNA

1. TEST EQUIPMENT & DOCUMENTATION REQUIRED

     49185-100-10   Manufacturing Layout     Mainframe Assembly
     Process Specification                   PS1308
     Customer Requirements Sheet             Supplied by Contracts Dept.
     Portable Appliance Tester, PAT 101      e.g. TEM827
     PC with Hyperterminal & RS232 cable.
     Digital Multimeter                      e.g. Racal Dana 4008
     P185 Tienna Dummy Load                  TE2668
     P185 Tienna Power Supply Monitor        TE2664
     Fan Test Aid                            TExxyyzz
     Health Monitor Alarm & Warning Checker  TE3010
     Tienna Workstation Image CD             40185-406-10

2. PRELIMINARY CHECKS AND SET-up

2.1. Documentation checks

2.1.1.    Each Tienna is built according to the documentation supplied. Check
          from the list below that the relevant documents have been supplied:-

          o   Bill of Materials    (Issue as specified on MFGPRO)
          o   Assembly Drawings    (Issue as specified on the Bill of Materials)
          o   Active ARs, PCIs and Hold Orders.

2.1.2.    Check the equipment against the assembly drawing using the Bill of
          Materials for reference.

2.1.3.    Check the equipment configuration sheet has been completed correctly.

2.1.4.    Check that actions on all active Hold Orders have been implemented.

2.1.5.    Check all modules/assemblies before or as they are used to build the
          Tienna-

2.1.6.    Confirm all fixings are secure and all cable looms are dressed and
          routed correctly

2.1.7.    Check condition of cables / sleeves.

2.1.8.    Check all visible surfaces for marks or damage.

2.1.9.    Check the general condition of the equipment.

2.1.10.   Details of any defect found and rework carried out must be recorded
          onto a 'Non-conformance Report' sheet.

2.1.11.   IMPORTANT: Check that the jumper option link setting narrow or wide
          SCSI operation is fitted to the 40185 303 processor i/f pcb.

2.2. Polarity Keys Fitted Check

2.2.1.    The Tienna processors must have polarising keys fitted. These should
          be a blue key fitted to J1, and a brown key fitted to J4 connectors.

          (The purpose of these keys, and in particular, the brown key, is to
          prevent the card from being fitted to the wrong slot. In the case of
          the processor, fitting to the wrong slot is catastrophic. The
          processor and the backplane suffer burnt out circuit traces resulting
          in both items being written off).

2.2.2.    The backplane should have a brown polarising key.

          Reject any items that do not comply.

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<PAGE>

PTS 185-100                      Tienna Issue A                     Page 5 of 15

3. INITIAL BUILD

3.1. Refer to the Equipment General Assembly drawing 40185-100-10 and the
     Manufacturing Layout document 49185-100-10 for how to construct the
     chassis.

3.2. Apply the chassis type label to the chassis as shown on drawing
     40185-100-10. Apply the serial number label to the serial number box within
     the chassis label.

3.3. Enter the serial numbers for the following items into the appropriate boxes
     on the configuration sheet
     CFS185-001:-                                            P.S.U. and Chassis.

4. CHASSIS TEST

Test the build so far as outlined in this paragraph and enter the results into
the appropriate boxes in the Test Results Sheet PTR185-100.

          TEST EQUIPMENT REQUIRED
          PAT101 Portable Appliance Tester             TEM827
          Digital Multimeter (3 1/2 digit to better than 0.2%)    e.g. TEM621
          Tienna Power Supply Monitor                  TE2664
          P185 Chassis Power Wiring Dummy Load         TE2668

4.1. FIT PSUs

Fit 2 Power Supply Units, one into each PSU backplane. I.E. there are 4 slots, 2
of which share one PSU backplane, 2 the other PSU backplane.

NOTE:

Ensure p.s.u. output cable ends are insulated so as not to cause short circuit.

4.2. MAINS SAFETY TESTS (Rear Chassis Assembly only)

4.2.1.    Carry out 'Earth Bond Test' according to paragraph 3 in PS1308 for '4A
          Earth Bond' on the Unit under test mains input socket.

4.2.2.    Insert a Mains supply lead into the appropriate Mains input connector
          for the p.s.u. (or pair of PSUs*) under test and switch on.
          * Depending upon what the unit ships with.

4.2.3.    Carry out 'Insulation Test' according to paragraph 4 in PS1308 for
          'Earthed Equipment' on the Unit under test mains input socket.

4.3. POWER UP (Rear Chassis Assembly only)

4.3.1.    Connect the UUT drive power connectors from one of the p.s.u.
          backplanes to the flying leads on TE2668

4.3.2.    With the Tienna mains switch OFF, connect a powered mains lead to
          mains input Socket no. 1 only. Check that the 'INPUT OK' and FAULT'
          LEDs illuminate on the first PSU.

4.3.3.    Connect up the Dummy Load box TE2668, including the feedback cable.

4.3.4.    Switch the Tienna mains on and check that all LEDs illuminate on the
          top panel of the Dummy Load Box TE2668. Using the DVM, measure the
          voltages and record on the Test Result Sheet.

4.3.5.    Monitor the 5V rail. Switch the 50mV/Sense (feedback) switch to the
          opposite position and observe that the output voltage changes by 50mV
          +/- 10mV. Repeat with the same test limits on the 3V3 rail and +12v
          rail.

4.3.6.    Repeat paragraphs 4.1 to 4.5 for the other p.s.u. backplane.

4.3.7.    Switch off the Tienna and disconnect Mains input. Connect drive power
          cables to the HDD carriers.

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<PAGE>

PTS 185-100                      Tienna Issue A                     Page 6 of 15

5. INITIAL FUNCTIONAL CHECKS

5.1. Check that the jumpers on each hard drive bay match the diagram below:

                TIENNA Hard Drive Channel & Ident arrangements.

   [The following table was represented as a graphic in the printed material.]

                         Set Jumper Links to these ID's

                               Ch01        Ch02
                            ----------  ---------
                PSU's       00  01  02  00  01  02

5.2. The following table shows the arrangement of hard drives, depending upon
     how many drives are fitted (3 is the minimum):

   ------------------------------------------------------------------------
   No. Drives              ChO1                           Ch02
   ------------------------------------------------------------------------
        3         00        01                   00
        4         00        01                   00        01
        5         00        01        02         00        01        02
        6         00        01        02         00        01        02
   ------------------------------------------------------------------------

5.3. Fit 3 Hard Drives in positions
          CH1       ID00,     CH1       ID01,     CH2       ID00
     Lock Pod doors.

5.4. Join the two halves of the Tienna as directed by the Manufacturing Layout
     document 49185-100-10.

5.5. Check that at least two PSU's are fitted in the Tienna. If only two are
     fitted, one must be in one PSU backplane and one in the other PSU
     backplane.

5.6. Insert PSU Test Monitor Card, TE2664 into the Processor slot.

5.7. With the Tienna mains switch OFF, connect a powered mains lead to mains
     input Socket no. 1 only.
          Check that the 'INPUT OK' and FAULT' LEDs illuminate on the first PSU

5.8. Switch the Tienna mains switch on and check that all LEDs illuminate on the
     front panel of TE2664.

5.9. Check that the 'FAULT' LED is extinguished on the first PSU

5.10.     Ensure all 3 fans in the fan tray are running and that the Raid
          Controller fan is running.

5.11.     Ensure that the Raid Controller passes all its diagnostic tests, with
          no alarms or warnings. Some 30 seconds after applying power, the boot
          sequence will be complete. The Raid controller should display the time
          and temperature.

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<PAGE>

PTS 185-100                      Tienna Issue A                     Page 7 of 15

5.12.     Measure the DC supply voltages generated by each Power Supply Unit
          (PSU) as follows:

          o    Install a PSU in positions 1 and 3.

          o    Plug mains power into power socket 1 and using the DMM on the
               TE2664 test points, ensure all voltages are within specified
               limits. (See table in PTR185-100 for paragraph 4.3). Remove the
               power cable.

          o    Plug mains power into power socket 2 and ensure all voltages are
               within specified limits. Remove the power cable.

5.13.     Power off and remove the PSUs. Install a PSU in positions 2 and 4.
          Repeat para 5.15 for the alternative PSU positions.

5.14.     Switch the Tienna off and remove TE2664.

          Fit hard drives into the remaining 3 positions. Plug powered mains
          leads into both input sockets and switch on. Check that all the hard
          drive pod fans are drawing air into the unit using TExxyyzz. (Note:
          there are 2 fans per pod).

5.15.     Ensure the left hand LED on each pod illuminates 'green', indicating
          that the power is on. The right hand LED should flash amber when drive
          activity is detected. (I.E. erratically).

5.16.     To each pod in turn, unlock, but DO NOT OPEN each pod door and then
          re-lock immediately. Check that the right hand LED now flashes red,
          but extinguishes after approximately 30 seconds.

5.17.     Switch the Tienna off.

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<PAGE>

PTS 185-100                      Tienna Issue A                     Page 8 of 15

6. CONFIGURING THE TIENNA RAID DRIVES

6.1. Refer to the diagram and table in para 3.3.2 & 3 to check the jumpers on
     each hard drive bay.

6.2. Check that at least two PSU's are fitted in the Tienna. If only two are
     fitted, one must be in one PSU backplane and one in the other PSU
     backplane.

6.3. The Raid facility must be tested with the full complement of hard drives
     even if the customer order is for less than this. Install 6 hard drives.
     Connect a PC running Hyperterminal via an RS232 comms lead to the Serial
     Port on the front panel of the Tienna.
     Run Hyperterminal on the PC.

6.4. Switch on the Tienna. The Hyperterminal screen fills with diagnostic
     messages from the Raid Controller eventually presenting the raid controller
     identity screen. Press the Enter key to bring up the 'System Menu'.

6.5. Select 'Display Drives'. Press the Enter key. The Raid Controller will
     identify the drives. If the message "Disk Channel 'X' failure, appears,
     where 'X' is the failed channel then power down, rectify the fault and try
     this test again.

6.6. Power down if necessary to remove any drives that are not part of the
     customer order.

6.7. Connect a PC running Hyperterminal via an RS232 comms lead to the Serial
     Port on the front panel of the Tienna.
     Run Hypertennina1 on the PC.
     Switch on the Tienna. The Hyperterminal screen fills with messages from the
     Raid Controller, eventually presenting the raid controller identity screen.
     Press the Enter key to bring up the 'System Menu'.

6.8. Select 'Display Drives'.
     All the fitted drives will be listed. Check that this is the case.

     (The menus presented at each stage will disappear after a short while -
     simply press the 'Esc' escape key to return to the last used screen).

6.9. From the 'System Menu', select 'Configuration Menu', 'Set Date/Time'.
     Correct if necessary.

6.10.     Select 'Backoff Percent'. Check that this reads 1%.
          Select 'Host Configuration'. Check/set the following items:
          (press Enter after each item).
               Target ID = 0
               Bridge LUN = 01
               Termination = ON
               Termination Power = ON

6.11.     Press Enter. At which point the prompt "Are you sure" appears.
          Answering 'Yes' will produce the response 'Config Done'.
          Press the 'Esc' key to return to the 'System Menu'.

6.12.     Select 'Add an Array' and press Enter.
          Type the Array name which has a specific format using the Order
          Number, followed by the letters TNA and two digits signifying which
          Tienna it is. E.G. (SP12345TNA01). Press Enter.
          Set the following:
               LUN = 00
               Raid Type = Raid 5
               Number of Drives = As Customer Order.

6.13.     Press Enter.

6.14.     Select 'Drives' and press Enter. Drive details are displayed.
          Highlight each entry in turn and press Enter. Entries are then greyed
          out, as they become part of the array.

6.15.     Set the 'Chunk Size' to 64kB.

6.16.     At this point the prompt "Are you sure" appears. Answering 'Yes' will
          produce the response 'Creating, Initialising' with '% Complete'.
          (The initialisation process takes approximately 30 of your earth
          minutes).

          When complete, press the 'Esc' key to return to the 'System Menu'.
          Close Hyperterminal. Disconnect the PC RS232 connection.
          The Raid Array set up is complete.

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<PAGE>

PTS 185-100                      Tienna Issue A                     Page 9 of 15

6.17.     Switch the Tienna off. Remove each hard drive in turn. Tick the
          appropriate boxes on the hard drive ident label. Log the serial number
          of each drive on the Configuration Sheet.
          Re-insert the drive into the pod and lock in place.

NOTE: for an unexplained reason, about one in ten installations results in the
response "Command Failed" being received at the beginning of the process. In
this case start again at paragraph 6.9.

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<PAGE>

PTS 185-100                      Tienna Issue A                    Page 10 of 15

7.   INSTALLATION of the PROCESSOR MODULE.

7.1. Insert a Blanking Panel into slot 12, to enable the upper and lower tapped
     strips to align correctly. Remove the Blanking Panel.

7.2. Insert a Processor Module into slots 8 & 9. (This is easier said than done
     as the combined engagement forces of all the sockets on the module is
     high).

7.3. Connect a monitor, mouse and keyboard to the processor.

7.4. Switch the Tienna on whilst at the same time pressing the F2 key, to enter
     the BIOS setup facility. Check that the 'PWR' LED on the Processor front
     panel is illuminated.

7.5. Adjust Main BIOS Settings:

          Select 'Main' on the BIOS Setup display.
          Set the system time and date if required, using the + & - keys.
          Set Legacy Diskette A:                            Disabled
          Select Boot Options,                              Enter.
          Set Floppy Check:                                 Disabled
          Set Quiet Boot Screen                             Disabled
          Set POST Errors:                                  Enabled
          Press                                             Escape.

7.6 Adjust Advanced BIOS Settings:

          Select 'Advanced'
          Select I/O Device Configuration                   Enter
          Set Floppy Disk Controller:                       Disabled
          Press Escape.
          Select PCI Configuration,                         Enter
          Select Embedded PCI Devices                       Enter
          Set Embedded Ethernet:                            Enabled
          Set Adaptec Ultra-2 SCSI Adapter:                 Enabled
          Press                                             Esc, Esc.

7.7. Set the Boot Device Order:

          Select 'Boot'. Following the on-screen instructions,
          Move ATAPI CD-ROM Drive to the top of the list.
          Move Hard Drive to position 2.
          Press Escape.
          Select 'Exit Saving Changes', Enter
          Confirm changes and exit.

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<PAGE>

PTS 185-100                      Tienna Issue A                    Page 11 of 15

8. CONFIGURING the TIENNA SCSI BIOS

8.1. Enter the SCSI BIOS Setup Utility:

          Switch off the Tienna. Switch it back on.
          Watch for the screen prompt asking for CtrlA to be pressed to enter
          the SCSI BIOS.
          Press the Ctrl and A keys together when the prompt appears.

8.2. Set the SCSI ID & LUN:

          Select Configure
          View Host Adapter Settings                        Enter.
          Select Boot Device Options                        Enter
          Set Boot SCSI ID                                  0
          Set Boot LUN Number                               1
          Press                                             Esc, Esc

8.3. Set SCSI Device I/O #0:

          Select SCSI Device Configuration,                 Enter.
          Select BIOS Multiple LUN Support
          Set SCSI Device I/O #0                            Yes
          Remainder Device I/O's                            No
          Press                                             Esc, Esc
          Confirm changes
          Press                                             Esc
          Exit Utility.

9. INSTALLATION of the HEALTH MONITOR

(If required, otherwise fit a blanking plate 40185-577-XX - there are currently
two types, either of which may be used).

9.1. Install the Health Monitor module 40185-125-11 in slot 1.

10. INSTALLING DSP, PCM32, ISDN & SS7 Line Cards

10.1.     Check that cards have the polarising keys fitted.

10.2.     Power down the Tienna.

10.3.     Install the El and PCM32 cards from the right hand side (slot 16) of
          the Tienna, working left.

10.4.     Install DSP cards from next to the Health Monitor card filling slots
          toward the processor card.

10.5.     Install SS7 cards to the right of the processor, starting at slot 10.

10.6.     Software installation is performed at a later stage.

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<PAGE>

PTS 185-100                      Tienna Issue A                    Page 12 of 15

11. RESTORING the TIENNA IMAGE from the 40185-406-10 CD

Once the Rack has been assembled installation of Operating System can begin.

To ease the process 'images' of finished installations have been taken. These
are copies of the hard drive in a format such that it may be written back to
(restored to) any other hard drive (provided the drive is equal to or larger
than the original used to create the image).

A description of the process is given in Appendix 1.

11.1.     Run PQDI.EXE:

          o    Insert the 40185-406-10 CD into the drive and restart the
               machine. Wait for the A:\ prompt to appear on the display.
          o    Type z:             Enter
          o    Type CD\PQDIPRO     Enter
          o    Type PQDI           Enter
          o    The Power Quest Drive Image Pro screen will be displayed.

11.2.     Restore the Image:

          o    Click Restore Image.
          o    Click Browse.
          o    Double click the Z:\ drive.
          o    For Tienna, double click the Images folder.
          o    Click CB3500BX.PQI (the Tienna image file).
          o    Click OK
          o    Click Next.
          o    Click Next.
          o    Click Leave Remaining Free space, OK.
          o    Click Advanced Options.
          o    Click Verify Disk Writes, OK.
          o    Click Finish.
          o    Wait for the image to be restored.
          o    This will take approximately 90 seconds. At the end the results
               may be displayed if required.

11.3.     Re-start the machine.

          o    Remove the CD-ROM.
          o    Turn the power of then on again, or press the Ctrl, Alt, Delete
               keys.
          o    Login with User Name 'RenaissanceServices', Password 'network'
               (case sensitive).

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<PAGE>

PTS 185-100                      Tienna Issue A                    Page 13 of 15

12. SET THE HARD DRIVE PARTITIONS.

12.1      Re-assign the CD-ROM drive letter:

          o    Click 'Start' Programs 'Administrative Tools (Common)' and select
               'Disk Administrator'.
          o    Right mouse click on the CD-ROM (D:) drive and click 'Assign
               Drive Letter'.
          o    Set the drive letter to Z and click 'OK'.

12.2      Create an E: drive partition:

          o    Right mouse click on the 'Free' disk to the right of the 'C:'
               drive.
          o    Click 'Create' and set the partition size to 2000 MB. Click 'OK'.
          o    Right mouse click on the new partition and 'Assign Drive Letter'
               E.
          o    Click on the E: partition and select 'Commit Changes'.
          o    Click on the E: partition and select 'Format', click 'FAT' and
               'Quick', then 'Start' Close' when finished.
          o    Click on the E: partition and select 'Properties'. Set the label
               to 'IMAGES'. Click 'OK'.

12.3.     Create a D: drive partition:

          o    Right mouse click on the 'Free' disk to the right of the new
               'E' partition.
          o    Click 'Create' and set the partition size to the remainder of
               'Disk 0'.
          o    Right mouse click on the latest partition and 'Assign Drive
               Letter' D.

(The reversal of the lettering is deliberate. The reason is that Power Quest
Drive Image requires a FAT partition within the first 8GB of the hard drive, yet
this partition is required to be the last in the list).

          o    Click on the D: partition and select 'Commit Changes'.
          o    Click on the D: partition and select 'Format', click 'NTFS' and
               'Quick', then 'Start'.
          o    Click 'Close' when finished.
          o    Click on the D: partition and select 'Properties'. Set the label
               to 'DATA'. Click 'OK'.

12.4.     Close 'Disk Administrator'

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<PAGE>

PTS 185-100                      Tienna Issue A                    Page 14 of 15

13. SETTING UP THE NETWORK CONNECTION

          DO NOT CONNECT TO THE NETWORK UNTIL AFTER THE MAINS SAFETY TESTS
          (next):

13.1.     Set the Host Name of the computer.

          o    Right mouse click the 'Network Neighborhood' icon
          o    Select 'Properties'. Select the 'Protocol' tab.
          o    Click the 'Identification;' tab and note the Computer Name.
          o    Select 'Properties'. Select the 'Protocol' tab.
          o    Select 'TCP/IP Protocol' and click the 'Properties' button.
          o    Click the DNS tab. Enter the Computer Name in the Host Name box.
          o    There must be NO spaces in the Computer Name or Host Name and the
               following are the only permissible characters for a Host Name
               (maximum of 15 characters) :-
               => 'a'-'z'
               => 'A'-'Z'
               => '0'-'9'
          o    Click 'Apply', 'OK'.

13.2.     Set the Network IP Address.

          o    Select 'TCP/IP Protocol' and click the 'Properties' button.
          o    Click the 'IP Address' tab.
          o    Click the 'Specify an IP address' radio button.
          o    Set the network IP address to one of the numbers allotted for
               Tienna production. Each sub-system unit must have its own unique
               IP address.
          o    Set the Subnet Mask to 255.0.0.0. (Known as Class A).
          o    Click 'Apply', 'OK', 'OK'.

14. MAINS SAFETY TESTS PRIOR TO HANDOVER

The following tests were performed earlier. The test are to be performed again,
with the addition of 'Earth Leakage', to meet with legal obligations in reagrd
to mains safety.

14.1.     Carry out 'Earth Bond Test' according to paragraph 3 in PS1308 for
          '4A Earth Bond' on the Unit under test mains input socket.

14.2.     Insert a Mains supply lead into the appropriate Mains input connector
          for the p.s.u. (or pair of PSUs*) under test and switch on.
          *Depending upon what the unit ships with.

14.3.     Carry out an 'Earth Leakage Test' to PS1308, Paragraph 6.

14.4.     Carry out an 'Dielectric Strength (Flash) Test' according to
          paragraph 7 in PS1308 for 'Earthed Equipment' the Unit under test
          mains input socket.

15. DOCUMENTATION

          Ensure all modules and assemblies used to build the Tienna have been
          checked (re. para. 2.1).

          Ensure PTR is complete and fully stamped for this 'build' stage of
          test.

          Complete the configuration sheet CFS.

                       -- End of Tienna Build Procedure --

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<PAGE>

PTS 185-100                      Tienna Issue A                    Page 15 of 15

APPENDIX 1

1. IMAGE RESTORING and CREATING

1.1 To ease the process 'images' of finished installations have been taken.
These are copies of the hard drive in a format such that it may be written back
to any other hard drive (provided the drive is equal to or larger than the
original used to create the image).

1.2 Images are restored using PowerQuest Drive Image software. Whether creating
or restoring an image it is vital to select the 'Advanced' option button
presented by Drive Image just prior to the disk activity being initiated and
select 'Verify', before proceeding.

1.3 Restoring Images

Restoring an image from DVD RAM Drive:

Put the DVD disk containing the image to be restored into the DVD RAM drive.
Place floppy disk 1 of the PowerQuest 2 disk set into the 3 1/2 inch drive.
Reboot the system. Insert disk 2 of the set. Run a:\PQDI. Follow the on screen
instructions. 'Browse' to select the 'C:Floppy' drive (Drive Image's name for
the DVD drive) and locate the required image file. Click on the file to be
restored, click 'OK' Next'. Click 'Select All', ,Next,, 'Delete Partitions',
'Delete All'. Finally select 'Advanced', 'Verify', 'OK' before starting the
restore operation.

During the restore process, if the image is a large one, a warning message
'Moving past cylinder 1023....' Is shown. Click 'Yes' to proceed with the
restore operation.

During the restore, a '1023 Cylinders' message box will ask whether to continue,
click 'OK', 'Exit' when finished. Do not forget to remove the disks used.

Restoring an image from Hard Drive:

Put the CD containing Drive Image into the CD ROM drive. Reboot the system. Run
Z:\PQDIPRO\PQDI. Follow the on screen instructions, using 'Browse' to locate the
hard drive partition in which the image is stored (usually E:).

Restoring an image from CDROM

(Tienna Install disk with image on same disk as Drive Image Software):

Put the CD containing Drive Image into the CD ROM drive. Reboot the system. Run
Z:\PQDIPRO\PQDI. Follow the on screen instructions, using 'Browse' to locate the
stored image (usually Z:\Images\).

At the point where you are asked about 'Resizing Partitions', select 'Leave
remaining space.'. Follow the on screen instructions remembering to select
'Advanced', 'Verify'.

1.4 Creating Images of installations:

After SQL and other Microsoft software has been installed and once the
Renaissance software has been installed, it is very useful to take an image of
the drive.

The creation process allows for a comprehensive description of what the image
contains. Do make use of this facility in order to help others using your work.
Proceed as follows:

Creating an image to store on DVD RAM Drive:

Put the DVD disk that is to contain the image to be restored into the DVD RAM
drive. (The DVD disk must be formatted to 'FAT16 2.0GB' standard. Select
'Execute Physical Format' when formatting). Place floppy disk 1 of the
PowerQuest 2 disk set into the 3 1/2 inch drive. Reboot the system. Insert disk
2 of the set. Run a:\PQDI. Follow the on screen instructions, remembering to
select 'Advanced', 'Verify'.

Creating an image to store on the Hard Drive:

Put the CD containing Drive Image into the CD ROM drive. Reboot the system. Run
Z:\PQDIPRO\PQDI. Follow the on screen instructions, using 'Browse' to locate the
hard drive partition in which to store the image. Remember to select 'Advanced',
'Verify'.

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<PAGE>

PTS 185-101                       Rel 6 Issue A                      Page 1 of 3

--------------------------------------------------------------------------------
                       PRODUCTION TEST RESULTS PTS 185-101

                          P185 Renaissance - Release 6

                      Renaissance Build - Test Result Sheet
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
                             AMENDMENT RECORD LIST
--------------------------------------------------------------------------------
Issue      No. of     Date       Name        Details
           sheets
--------------------------------------------------------------------------------
A          3          29/05/01   P.Joyce     Document originated

--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
Author: P.J.Joyce             Approved:                     Authorised:

Date: 30/05/01                Date:                         Date:
--------------------------------------------------------------------------------

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PTS 185-101                       Rel 6 Issue A                      Page 2 of 3

--------------------------------------------------------------------------------
                               RENAISSANCE PRODUCT
--------------------------------------------------------------------------------
Customer                                     Order No.

--------------------------------------------------------------------------------
                                             Serial No.s : (if applicable)

40185-122-10 GENERAL PURPOSE SERVER

40185-123-10 RAID ARRAY

40185-100-10 TIENNA
--------------------------------------------------------------------------------

Stamp all completed items. Enter details and or measurements where requested.

--------------------------------------------------------------------------------
PARA.    INITIAL BUILD                                      PTS185-001     STAMP
--------------------------------------------------------------------------------
  1.     40185-122-10 GENERAL PURPOSE SERVER
--------------------------------------------------------------------------------
 1.2     GPS RAID ARRAY SET UP
--------------------------------------------------------------------------------
 1.4     CMSU RAID ARRAY SET UP (General Purpose Server)
--------------------------------------------------------------------------------
 1.5     INSTALL the SCSI DRIVERS

 1.6     INSTALL the PLASMON (Juke Box) Drivers

 1.7     INSTALL the SOUND CARD Drivers
--------------------------------------------------------------------------------
 1.8     INSTALL REPLAYER Line Cards & Dsp Cards
--------------------------------------------------------------------------------

--------------------------------------------------------------------------------
  2.     40185-123-10 RAID ARRAY
--------------------------------------------------------------------------------

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PTS 185-101                       Rel 6 Issue A                      Page 3 of 3

--------------------------------------------------------------------------------
  3.     40185-100-10 TIENNA
--------------------------------------------------------------------------------
         MAINS SAFETY TESTS
3.2.4
         Earth Bond Test to PS 1308 paragraph 3.
         Insulation Test to PS 1308 paragraph 4.
--------------------------------------------------------------------------------
3.3.12   POWER RAIL MEASUREMENT                                  PSU 1

         Measure the DC supply voltages. Ensure all     Backplane      Backplane
         voltages are within specified limits.              A              B

         +12v +/- 5% i.e. between 12.6 and 11.4v
         inclusive                                      ....... V      ....... V

         -12v +/- 5% -12.6v & -11.4v                    ....... V      ....... V

         +5v +/- 2% i.e. between 5.1 and 4.9v
         inclusive                                      ....... V      ....... V

         +3.3 +/- 5% 3.465v & 3.135v                    ....... V      ....... V

                                                                 PSU 2

         Measure the DC supply voltages. Ensure all     Backplane      Backplane
         voltages are within specified limits.              A              B

         +12v +/- 5% i.e. between 12.6 and ll.4v
         inclusive                                      ....... V      ....... V

         12v +/- 5% 12.6v & -11.4v                      ....... V      ....... V

         +5v: +/- 2% i.e. between 5.1 and 4.9v
         inclusive                                      ....... V      ....... V

         +3.3v +/- 5% 3.465v & 3.135v                   ....... V      ....... V
--------------------------------------------------------------------------------
 3.4     CONFIGURE THE TIENNA RAID DRIVES
--------------------------------------------------------------------------------
3.5.5 to PROCESSOR MAIN BIOS Settings.
 3.5.7
         Advanced BIOS Settings:

         Set the Boot Device Order:
--------------------------------------------------------------------------------
 3.6     CONFIGURE the TIENNA SCSI BIOS
--------------------------------------------------------------------------------

            Thales Contact Solutions Limited : Company Confidential<PAGE>

                                                                    Exhibit 10.2

                    CERTIFICATION OF CHIEF EXECUTIVE OFFICER
                                   PURSUANT TO
                             18 U.S.C. SECTION 1350,
                             AS ADOPTED PURSUANT TO
                  SECTION 906 OF THE SARBANES-OXLEY ACT OF 2002

     I, Haim Shani, certify, pursuant to 18 U.S.C. Section 1350, as adopted
pursuant to Section 906 of the Sarbanes-Oxley Act of 2002, that the Annual
Report of NICE-Systems Ltd. on Form 20-F for the year ended December 31, 2002
fully complies with the requirements of Section 13(a) or 15(d) of the Securities
Exchange Act of 1934 and that information contained in such Annual Report on
Form 20-F fairly presents in all material respects the financial condition and
results of operations of NICE-Systems Ltd.

June 26, 2003

                                      By:      /s/
                                      Name: Haim Shani
                                      Title: President & Chief Executive Officer

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00053-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00053-of-00352.parquet"}]]