Document:

EX-10.6

 Exhibit 10.6 
 MASTER SERVICES AGREEMENT 
 This Master Services Agreement (this
“Agreement”), dated February 22, 2012, is made by and between AmTrust North America, Inc., having its principal place of business at 5800 Lombardo Center, Cleveland, Ohio 44131 (“AmTrust”), and
GMAC Insurance Management Corporation, having its principal place of business at 500 West Fifth Street, Winston-Salem, NC 27101-2728 (“GMACI”). 
 WHEREAS, on March 1, 2010, AFSI completed a strategic investment in ACAC; 

WHEREAS, in connection with AFSI’s strategic investment in ACAC, AFSI agreed to develop for use by ACAC and its Affiliates,
including GMACI, a personal lines insurance policy management system at cost plus 20% and to license such system to ACAC and its Affiliates for an amount equal to 1.25% of gross premiums plus support service costs; 

WHEREAS, from March 1, 2010, AmTrust has worked with GMACI to develop a personal lines insurance policy management system for use by
GMACI, its Affiliates and GMACI Authorized Users in GMACI’s operations; 
 WHEREAS, as of January 1, 2012, a
substantial portion of GMACI’s business is being processed through the personal lines insurance policy management system; 

WHEREAS, AmTrust and GMACI desire to enter into this Agreement with respect to all services provided by AmTrust relating to the subject
matter of this Agreement from March 1, 2010 (the “Effective Date”) and to (i) develop a software product meeting the specifications agreed to by AmTrust and GMACI, (ii) license such software product from
AmTrust, (iii) obtain support services with respect to the software product, and (iv) provide such other services to GMACI and its Affiliates to which the parties may agree from time to time, and AmTrust desires to perform such services
and license such software product to GMACI, in each case, on the terms and conditions set forth herein. 
 NOW, THEREFORE, in
consideration of the mutual covenants, agreements, warranties and representations made and contained herein, and for other good and valuable consideration, the receipt and sufficiency of which are hereby acknowledged, the parties agree as follows:

 1. DEFINITIONS 

1.1. ACAC: American Capital Acquisition Corporation, the parent company of GMACI. 

1.2. Acceptance: As set forth in Section 3.2(b) of this Agreement. 

1.3. Acceptance Date: The date on which Acceptance of a Deliverable in whole or in part occurs in accordance with
Section 3.2(b) hereof. 
 1.4. Affiliate: A person that controls, is controlled by, or is under common control
with any person; provided however, that for purposes of this definition, AmTrust and GMACI shall not be considered “Affiliates.” For purposes of this definition “control” means the power to direct or cause the direction of the
management and policies of such person, whether through the ownership of securities, by contract or otherwise. 

  
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 1.5. AFSI: AmTrust Financial Services, Inc., the corporate parent of AmTrust.

 1.6. Business Day: Any day other than a Saturday, Sunday or day on which banks in the State of New York are
permitted to be closed. 
 1.7. Change of Control of ACAC: (i) The consummation of a merger or
consolidation of ACAC or GMACI with or into any person other than an Affiliate in which holders of ACAC’s or GMACI’s voting securities, as the case may be, immediately prior to such merger or consolidation will not, directly or indirectly,
continue to hold more than 50% of the outstanding securities of ACAC or GMACI, as the case may be, (ii) the acquisition by any person or any group of persons (other than existing stockholders or an Affiliate), acting together in any transaction
or related series of transactions (and expressly excluding any registered public offering of the securities of ACAC or GMACI), of such quantity of ACAC’s or GMACI’s voting securities, as the case may be, as causes such person, or group of
persons, to own beneficially, directly or indirectly, as of the time immediately after such transaction or series of transactions, more than 50% of the combined voting power of the voting securities of ACAC or GMACI, as the case may be, or
(iii) a sale, lease, exchange or other transfer of all or substantially all of ACAC’s or GMACI’s, as the case may be, assets to any person other than an Affiliate. 

1.8. Change of Control of AmTrust: (i) The consummation of a merger or consolidation of AFSI with or into any other
person in which (a) holders of AFSI’s voting securities immediately prior to such merger or consolidation will not, directly or indirectly, continue to hold more than 50% of the outstanding securities of AFSI and (b) the chief
executive officer of AFSI immediately prior to such merger or consolidation will not continue to serve in such position, (ii) the acquisition by any person or any group of persons (other than existing stockholders), acting together in any
transaction or related series of transactions (and expressly excluding a public offering), of such quantity of AFSI’s voting securities as causes such person, or group of persons, to own beneficially, directly or indirectly, as of the time
immediately after such transaction or series of transactions, more than 50% of the combined voting power of the voting securities of AFSI, or (iii) a sale, lease, exchange or other transfer of all or substantially all of AFSI’s assets.

 1.9. Confidential Information: All nonpublic data and information (including trade secrets, functional and
technical specifications, designs, drawings, translations, analysis, research, processes, computer programs, beta versions, algorithms, methods, ideas, “know how,” and other technical information, sales and marketing research, materials,
plans, projects, and other business information, accounting and financial information, personnel records, other information concerning the products, services and business of the parties, and information concerning third-party suppliers or customers
of the parties) of a party hereto that is disclosed or made available (in writing, orally, visually, electronically or otherwise) to the other party hereto pursuant to this Agreement and that, (a) due to its character or nature, reasonable
people in a like position and under like circumstances would consider to be confidential; or (b) has been reduced to tangible or written form and marked as confidential or proprietary or, if disclosed orally or visually, was identified as
confidential by the disclosing party at the time of such disclosure; provided, however, that Confidential Information does not include any data or information which (1) is already known to the Receiving Party at the time of first disclosure, as
evidenced by written records existing at the time of first disclosure, without restriction as to use or disclosure, (2) has become generally known to the public through no wrongful act of the Receiving Party; (3) has been rightfully
received by the Receiving Party from a third party without restriction as to use or disclosure and without a breach of any obligation of confidentiality; or (4) is 

  
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independently developed by the Receiving Party without use, directly or indirectly, of the Confidential Information received from the other party hereto. The terms and conditions of this
Agreement shall be deemed Confidential Information. 
 1.10. Deliverables: All work product created by AmTrust
hereunder and required to be delivered or to be made available to GMACI pursuant to a Work Statement, including, without limitation, the Software Deliverable and the Documentation. 

1.11. Documentation: The documentation for the Software Deliverable supplied by AmTrust to assist GMACI in the use of
such Software Deliverable. 
 1.12. Error: Any failure of the Deliverables or an omission, defect or deficiency in
the Deliverables, (i) (a) that renders the Deliverables inoperable or materially impairs its functionality or performance or (b) that causes it not to conform to applicable Specifications in a material way, and (ii) is
reproducible by AmTrust. 
 1.13. Fees: The Development Fee, License Fees, Support Services Costs and any other
fees, costs, charges or amounts due under this Agreement. 
 1.14. GMACI Authorized Users: (a) Insurance
agents, brokers and other intermediaries appointed or designated by GMACI or an Affiliate in connection with the sale and servicing of insurance policies issued by such Affiliates; (b) existing and potential holders of one or more policies
issued by such Affiliates; and (c) employees, contractors and consultants of GMACI and its Affiliates. 
 1.15.
Initial Work Statements: The Work Statements attached hereto as Work Statement No. 1 and No. 2 pursuant to which AmTrust shall develop the Software Deliverable in accordance with the Software Deliverable Specifications and
provide support services for the Software Deliverable. 
 1.16. Intended Purpose: To provide a personal lines
insurance policy management system for use in its operation by GMACI, its Affiliates and GMACI Authorized Users and related services. 
 1.17. Law: Any directive, legislative enactment, order, ordinance, regulation, rule or other binding restriction of or by any governmental body. 

1.18. License Fee: Fees payable by GMACI to AmTrust for the license of the Software Deliverable as set forth and
defined in the Initial Work Statement. 
 1.19. Regulatory Approval: Approval by the domiciliary insurance
regulator of each insurance company under the management of GMACI under statutes and regulations which govern the management of insurers within a holding company system. 
 1.20. Release Event: If AmTrust (a) ceases to provide the Support Services (or fails to appoint a third-party designee acceptable to GMACI); or (b) materially breaches the
Agreement and such breach entitles GMACI to terminate this Agreement in accordance with the provisions of Section 11.2 hereof. 

  
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 1.21. Services: All services provided by AmTrust pursuant to this Agreement
and a Work Statement including, without limitation, the Support Services and any software development services other than the development of the Software Deliverable. 
 1.22. Software Deliverable: The personal lines insurance policy management system to be developed by AmTrust as contemplated by the Initial Work Statement required to be delivered to
GMACI. 
 1.23. Software Deliverable Specifications: The functional and technical specifications of the Software
Deliverable as are set forth in the Initial Work Statement. 
 1.24. Source Code: The human readable version of a
software program that requires compilation or other manipulations before it can be executed by a computer and all corresponding source documentation, including application programming interface specifications, database scripts, release notes and
build procedures. 
 1.25. Specifications: With respect to any Deliverable under a Work Statement, the
specifications set forth in such Work Statement. 
 1.26. Support Services: The maintenance support services
contemplated by Work Statement No. 2. 
 1.27. Third Party Service Providers: Vendors or other third party
service providers to GMACI and its Affiliates that require access to or use of the Deliverables (whether input or output) in order to provide products or services to GMACI and its Affiliates. 

1.28. Work Statement: The description of Services or Deliverables to be provided under the Agreement, which may contain
Specifications, schedules, milestones, payments or any other terms and conditions as mutually agreed to by the parties. Work Statements issued hereunder will be incorporated into and subject to all of the terms and conditions of this Agreement.

 2. SOFTWARE DELIVERABLE. 
 2.1. Development of Software Deliverable. 
 (a) AmTrust shall develop and
deliver the Software Deliverable and Documentation in accordance with the Specifications set forth in the Initial Work Statement, as the same may change from time to time during the Term, with the mutual consent of AmTrust and GMACI, and all other
terms and conditions of this Agreement. AmTrust will use its commercially reasonable efforts to meet each milestone set forth in the Initial Work Statement for delivering each Phase (as defined in the Initial Work Statement) of the Software
Deliverable. 
 (b) AmTrust will, by software hosting, make available for GMACI’s use, and GMACI agrees to receive from
AmTrust, the Software Deliverable and each part thereof upon completion of such part via electronic means and not on physical media. 
 2.2. Grant of License. 
 (a) During the term of this Agreement, subject to
the terms and conditions hereof, including payment of all applicable Fees, AmTrust hereby grants to GMACI: 

  
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 (i) a non-exclusive non-transferable unlimited user and site license (a) to use and
interact with (solely as contemplated by this Section 2.2) the Software Deliverable for the Intended Purpose; (b) to permit the usage of and interaction with (solely as contemplated by this Section 2.2) the Software Deliverable by
GMACI Affiliates and GMACI Authorized Users for the Intended Purpose; and (c) to use and interact with (solely as contemplated by this Section 2.2) the Documentation solely in connection with the operation of the Software Deliverable; and

 (ii) a non-exclusive, non-transferable unlimited user and site license to access and use other AmTrust proprietary software
programs which are required to provide functionality to the Software Deliverable (“Other AmTrust Programs”) to be used solely in connection with the license to the Software Deliverable granted to GMACI above in
Section 2.2(a)(i). All information regarding Other AmTrust Programs is Confidential Information of AmTrust and as such is protected by the confidentiality provisions contained in this Agreement. 

(b) The license granted pursuant to Section 2.2(a) hereof shall commence on the Acceptance Date of each Phase and the Documentation,
respectively, and continue in effect for the Term or until this Agreement is earlier terminated in accordance with its terms. GMACI will cooperate with AmTrust and take all commercially reasonable steps to prevent the unauthorized use of or access
to the Software Deliverable and Other AmTrust Programs. 
 (c) Except as may otherwise be specified in the Initial Work Statement
and as otherwise provided pursuant to Section 4.2 hereof, GMACI shall not have any right, title, or interest in the Software Deliverable, Documentation, and Other AmTrust Programs except for those rights expressly granted to GMACI hereunder or
under the Initial Work Statement. AmTrust reserves all rights not expressly granted by it to GMACI under this Agreement. 
 2.3.
Maintenance and Support Services. From and after the Acceptance Date of the Software Deliverable, AmTrust shall provide Support Services for the Software Deliverable as set forth in Work Statement No. 2 during the Term in consideration
of the payment of the Fees and upon such other terms and conditions set forth in Work Statement No. 2. The Support Services shall commence on the Acceptance Date of the first Phase pursuant to Section 3.2 hereof and shall continue in
effect for the Term or until this Agreement is earlier terminated in accordance with its terms. 
 3. DELIVERABLES AND SERVICES.

 3.1. Work Statements. 
 (a) From time to time, GMACI may request and AmTrust may agree to develop other Deliverables or provide additional Services to GMACI. The parties shall negotiate and execute a new Work Statement
describing the Services and/or Deliverables to be provided and any other terms and conditions applicable to such Work Statement, with the exception of the Development Fee, which shall be as provided pursuant to Section 9.1(a) hereof, for all
Deliverables hereunder. 
 (b) A Work Statement may only be modified or amended in a Work Statement amendment executed by a duly
authorized representative of each of GMACI and AmTrust, which amendment shall set forth, if applicable, the proposed change, and the expected effects, if any, the change will have on the project cost, schedule and other matters. 

  
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 (c) Unless otherwise provided in an applicable Work Statement, GMACI’s Affiliates and
their respective employees are entitled to use the Deliverables and/or Services identified in a Work Statement in accordance with this Agreement and are entitled to all rights, benefits, and protections granted to GMACI pursuant to this Agreement
with respect to such Deliverables and/or Services. GMACI is responsible for compliance by its Affiliates with the terms and conditions set forth in this Agreement unless otherwise specified in a Work Statement. Additionally, GMACI’s Affiliates
may contract directly with AmTrust for Services by executing a Work Statement subject to the terms and conditions of this Agreement, except that all references to “GMACI” in the Agreement shall mean the Affiliate that executes the Work
Statement. 
 3.2. Testing and Acceptance. 
 (a) Unless otherwise specifically provided in a Work Statement, GMACI shall accept any Deliverable when it satisfies the criteria for Acceptance (as defined below). 

(b) Unless otherwise specifically provided in a Work Statement, “Acceptance” of a Deliverable (or, in the case of
the Software Deliverable, Acceptance of a Phase) will be deemed to have occurred upon the earliest of the following to occur: (i) the use of the Deliverable for the Intended Purpose for a period of twelve (12) months; or
(ii) modification of the Deliverable by GMACI or any third party. 
 3.3. Reproduction of Errors by AmTrust. AmTrust
may attempt to reproduce any Errors identified by GMACI or AmTrust in the Deliverables. Fees for reproducing or attempting to reproduce any Error shall be (a) if prior to Acceptance, included among the Development Fee for any Deliverable, and
(b) if following Acceptance, in the case of the Software Deliverable, at the Support Services Costs, and, in the case of all other Deliverables, at such maintenance or other support fees set forth in the applicable Work Statement. 

3.4. Conditions of Use. 
 (a) GMACI shall not copy any Deliverable, including the Software Deliverable and Documentation, except for (i) such copies as may be reasonably necessary for the use of the Deliverables as permitted
in this Agreement (including in connection with network redundancy); (ii) such copies or portions thereof as may be generated as part of the normal operation of the Deliverable; and (iii) back-up and archival copies as may be reasonably
necessary to support GMACI’s permitted use under this Agreement in a test/development environment, staging environment, backup environment and a disaster recovery environment. Notwithstanding the foregoing, GMACI may make copies of the
Documentation as GMACI reasonably determines to be necessary to support GMACI and to exercise its rights hereunder. GMACI shall not remove any of AmTrust’s proprietary rights notices or any of those of AmTrust’s licensors in each such copy
of a Deliverable, and all such copies shall be and at all times shall remain the property of AmTrust and subject to the terms and conditions of this Agreement. 
 (b) Except as may otherwise be agreed to in a Work Statement, notwithstanding anything to the contrary contained herein, GMACI shall not have the right to (i) resell any Deliverable; (ii) grant
any license to, sublicense, or permit any third party other than a Third Party Service Provider or, in the case of the Software Deliverable, a GMACI Authorized User, the right to use, any Deliverable; or (iii) use the Software Deliverable for
other than the Intended Purpose. GMACI shall not modify, disassemble, reverse compile, or otherwise reverse 

  
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engineer any Deliverable except as otherwise expressly permitted by this Agreement. GMACI shall not sell, transfer, publish, disclose, display, copy, or otherwise make available to any third
party, or translate or make derivative works of, any Deliverable except as expressly permitted by this Agreement. 
 (c) AmTrust
acknowledges GMACI’s reliance on Third Party Service Providers throughout its environment, including the environment in which the Deliverables, Services and/or Software are to be used. Unless otherwise provided in an applicable Work Statement,
AmTrust acknowledges that Third Party Service Providers have all rights to access and use the Deliverables and/or Services as are granted to GMACI under this Agreement, solely to the extent necessary to support the business operations of GMACI and
its Affiliates, without any further notification or accounting to AmTrust. GMACI is responsible for compliance by such Third Party Service Providers with the terms and conditions of this Agreement. 

3.5. Order of Precedence. If there is any conflict between the Agreement and any Work Statement, the conflict will be resolved by
giving effect first to the Agreement and second to the applicable Work Statement, except the Work Statement will control as to the particulars of such Work Statement. A Work Statement may modify the terms of the Agreement only with respect to
Services or Deliverables under that particular Work Statement. 
 3.6. AmTrust Personnel. Personnel employed by AmTrust
shall possess necessary skills for performance under the Agreement. AmTrust shall at all times enforce proper discipline and good order among personnel under its control. GMACI reserves the right to reasonably request the immediate withdrawal or
replacement of any member of AmTrust’s staff working under this Agreement. It shall be the sole and exclusive responsibility of AmTrust to: (a) pay all salary, benefits, and other employment-related compensation to its employees and all
other personnel retained by it in connection with the Deliverables and the Services; and (b) pay all payroll taxes and other costs based on payroll, including, Social Security, Unemployment, Disability Benefits Insurance and Worker’s
Compensation where required. 
 4. OWNERSHIP; CONFIDENTIALITY AND SECURITY. 

4.1. Ownership of Deliverables. AmTrust reserves all rights not expressly granted by it to GMACI under this Agreement. Except as
otherwise provided herein or in a Work Statement, AmTrust shall own all right, title and interest in and to all or any portion of the Deliverables in whatever stage of completion as they may exist from time to time. In the event ownership could be
construed otherwise, GMACI, at AmTrust’s sole cost and expense, shall take all actions reasonably necessary to evidence ownership of the Deliverables in AmTrust. Except as otherwise provided in a Work Statement, no Deliverable, in whole and in
part, shall be deemed works made for hire of GMACI, and all right, title and interest in and to the copyright therein shall belong solely to AmTrust. To the extent ownership in all or any portion of a Deliverable is unintentionally transferred to
GMACI, GMACI shall assign, and hereby assigns, exclusively to AmTrust, all right, title and interest in and to such Deliverable. GMACI agrees, at AmTrust’s sole cost and expense, to execute, acknowledge, deliver and cause to be duly filed all
such further instruments and documents and to do all such other acts and things, as may be reasonably requested by AmTrust from time to time to secure and preserve AmTrust’s rights hereunder, or to enforce, defend or confirm AmTrust’s
rights. 
 4.2. Software Deliverable. 

  
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 (a) Provided that at the expiration of the Agreement as of the end of the Initial Term or
thereafter (i) the total Development Fees and License Fees paid by GMACI pursuant to this Agreement exceed $100 million and (ii) GMACI is not in material breach of any provisions of this Agreement or any Work Statement and GMACI has paid
and continues to pay in full all amounts due under this Agreement and all Work Statements, AmTrust shall (x) be deemed to have granted to GMACI a fully paid-up, perpetual, non-exclusive, non-transferable unlimited user and site license:
(i) to use and interact with (solely as provided for in Section 2.2) the Software Deliverable for the Intended Purpose; (ii) to permit the usage of (solely as provided for in Section 2.2) the Software Deliverable by GMACI
Affiliates and GMACI Authorized Users for the Intended Purpose; (iii) to use (solely as provided for in Section 2.2) the Documentation solely in connection with the operation of the Software Deliverable; (iv) the Source Code for the
Software Deliverable and (v) subject to 9.4, ensure that, upon such expiration, that GMACI shall be able to continue to use the personal lines system for its Intended Purpose. To the extent that AmTrust provides GMACI software consisting of
Other AmTrust Systems, AmTrust (x) shall be deemed to have granted to GMACI a fully paid-up, perpetual, non-exclusive, non transferable unlimited user and site license to such Other AmTrust Systems and (y) shall not be required to provide
GMACI the Source Code for the Other AmTrust Systems. 
 (b) In the event of a Change of Control of ACAC, the license granted to
GMACI in accordance with Section 4.2 (a) above shall be limited to the business of GMACI as it existed at the time of such Change of Control. For the purposes of this Section 4.2(b), the “business of GMACI as it existed at the
time of such Change of Control” means the continuation of the business in a scope and manner consistent with the conduct of the business prior to such Change of Control. 
 4.3. Source Code Escrow. 
 (a) Upon completion of the Software Deliverable,
the parties shall establish a third-party escrow account for the purpose of depositing and securing the Source Code for release to GMACI in the event of a Release Event. 
 (i) The deposit account for the underlying escrow agreement will contain the Source Code for all of the components of the Software Deliverable developed by AmTrust for GMACI, including, to the extent that
they exist, the Source Code, object code (application executable), access instructions to any third party utilities, deployment instructions, configuration settings, a description of the hardware infrastructure and runtime build instructions and
GMACI’s data (according to the agreed upon recovery time/point objectives). 
 (ii) The deposit account for the underlying
escrow agreement will contain the Source Code for the Other AmTrust Programs, including to the extent they exist, the Source Code, object code (application executable), access instructions to any third party utilities, deployment instructions,
configuration settings, a description of the hardware infrastructure and runtime build instructions. 
 In the event of any conflict between the
agreement governing the third-party escrow account and this Agreement, the terms of this Agreement shall govern. The Parties agree that the escrow agreement to be entered into in accordance with this section should be considered supplementary to
this Agreement, in accordance with the terms of 11 U.S.C § 365(n). 

  
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 (b) In the event of a Release Event, AmTrust or the escrow agent will provide to GMACI
within fourteen (14) days of GMACI’s written request one (1) copy of the most current version of the Source Code for the Software Deliverable and all necessary information to allow GMACI to recompile, modify, maintain, and enhance the
Software Deliverable without the aid of AmTrust; and one (1) copy of the most current version of the Source Code for the Other AmTrust Programs for use by GMACI only until the end of the term during which the Release Event occurred. In order to
ensure compliance with the foregoing, AmTrust will on an annual basis update and supplement the Source Code to ensure that all revisions, corrections, enhancements, and other changes that AmTrust has developed for the Software Deliverable and Other
AmTrust Programs are deposited in the deposit account. In addition, AmTrust shall, upon the written request of GMACI, update and supplement the Source Code within an annual period if AmTrust determines, in its sole discretion, that it is
commercially reasonable to do so. The license granted pursuant to Section 2.2 hereof expressly includes the right to use the Source Code version of the Software Deliverable received under this section as necessary to enhance, maintain, create
derivative works, and otherwise modify the Software Deliverable. 
 4.4. GMACI Data. All data and information of GMACI
submitted by GMACI to AmTrust, or otherwise in AmTrust’s possession or accessible by AmTrust, including Customer Information (as defined below) (“GMACI Data”), are and shall remain GMACI’s property. Without limiting
any obligations hereunder, including those provided under Section 4.5 hereof, GMACI’s Data shall not be (a) used by AmTrust other than in connection with providing the Services; (b) disclosed, sold, assigned, leased or otherwise
provided to third parties by AmTrust; or (c) commercially exploited by AmTrust. 
 4.5. Confidentiality. 

(a) Confidentiality Obligations. Any party receiving Confidential Information from the other (a “Receiving
Party”) in connection with this Agreement or a Work Statement shall use the Confidential Information of the party disclosing the same (a “Disclosing Party”) solely to fulfill its obligations and exercise its
rights under this Agreement and, without the prior written consent of the Disclosing Party (or as otherwise permitted hereunder), shall not disclose, release or otherwise make available any of the Disclosing Party’s Confidential Information to
any third party. The foregoing notwithstanding, the Receiving Party may disclose the Disclosing Party’s Confidential Information to its Affiliates, directors, officers, employees, representatives, subcontractors or agents (each, an
“Agent”), if reasonably necessary for the purpose of performing its obligations under this Agreement; provided, however, that such Agents are informed of the confidential nature of the Confidential Information and such Agents
are subject to confidentiality obligations similar to those in this Agreement. Except as otherwise provided in the Agreement or a Work Statement, all Confidential Information of the Disclosing Party shall remain at all times the sole and exclusive
property of the Disclosing Party. The Receiving Party shall use the same measures used to protect the Disclosing Party’s Confidential Information as it uses to protect its own Confidential Information, but in no event less than commercially
reasonable measures. The Receiving Party shall give the Disclosing Party notice promptly upon learning of any unauthorized use or disclosure of the Disclosing Party’s Confidential Information. 

(b) Return of Confidential Information. The Receiving Party (including its Agents), promptly upon the written request of the
Disclosing Party, shall destroy or return to the Disclosing Party all of the Disclosing Party’s Confidential Information, if any, in its possession or control, provided that GMACI need only return the Deliverables at such time as this

  
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 Agreement is terminated or expires; provided, however, that the Receiving Party may retain one (1) copy
of the Disclosing Party’s Confidential Information solely for archival, audit, disaster recovery, legal and/or regulatory purposes. At the written request of the Disclosing Party, the Receiving Party shall certify to the Disclosing Party its
compliance with the foregoing in writing. 
 (c) Permitted Disclosures. If the Receiving Party (including its Agents) is
requested or required by a valid discovery request, subpoena, court order or governmental action to disclose any Confidential Information of the Disclosing Party, the Receiving Party shall, unless legally prohibited, provide the Disclosing Party
with prompt written notice of such request or requirement so that the Disclosing Party may seek an appropriate protective order or other remedy. If such protective order or other remedy is not obtained, the Receiving Party shall be permitted to
disclose only the minimum amount of Confidential Information that is legally required to be disclosed to comply with the legal obligation as determined by such party’s legal counsel and such disclosure shall not be deemed a breach of this
Agreement. 
 (d) Customer Information. Without limiting any obligations hereunder, AmTrust acknowledges and agrees that
any information regarding GMACI’s customers that is acquired by AmTrust in connection with its activities under this Agreement, including, without limitation, all “non-public personal information” (as such term is defined in the
Gramm-Leach-Bliley Act Public Law 106-102, 113 Stat. 1338 (the “GLB Act”)), customer and customer prospect information, sales information, and customer lists and updates (including customer names, addresses and telephone
numbers) (collectively, “Customer Information”), will be considered Confidential Information of GMACI and all right, title and interest in such Customer Information is owned by GMACI. AmTrust will use such Customer
Information only as necessary to provide the Deliverables and perform the Services in accordance with this Agreement and will comply with any and all Laws, including the GLB Act. 

4.6. Injunctive Relief. The parties acknowledge and agree that any breach or threatened breach of Sections 4.4 or 4.5 may cause the
aggrieved party immediate and irreparable harm for which monetary damages alone will be inadequate compensation. Accordingly, the aggrieved party shall be entitled, in addition to any other remedies available at law or in equity, to immediate
injunctive relief without requiring a cure period and without the necessity of posting a bond or other security. 
 4.7.
Physical and Data Security Policies. 
 (a) When AmTrust is performing Services on GMACI’s premises, AmTrust will
comply and will cause each of its Subcontractors to comply with GMACI’s security, safety, and fire protection procedures. 

(b) AmTrust shall establish and maintain safeguards against the destruction, loss, alteration or unauthorized disclosure of GMACI Data and
Customer Information in AmTrust’s or its Subcontractor’s possession to the extent it protects its own similar information. Notwithstanding anything to contrary in this Agreement, AmTrust shall not provide Customer Information in any form
to any third party (including any Subcontractor) without GMACI’s prior written consent. AmTrust shall be responsible to protect and to ensure all Subcontractors protect all Customer Information in the manner and to the extent it protects its
own similar information. 
 4.8. Disaster Recovery Plan. During the Term of this Agreement, AmTrust shall (a) submit
to GMACI a disaster recovery plan that is reasonably designed to, inter alia, minimize 

  
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disruption to any of the Services provided hereunder in the event of a business interruption or disaster affecting the Services; (b) periodically test and update (upon GMACI’s approval)
such plan to reflect changes in technology and industry standards; (c) notify GMACI as soon as practicable following the occurrence of a business interruption or disaster affecting the Services; and (d) use best efforts to reinstate the
Services as soon as practicable following a business interruption or disaster. 
 5. REPRESENTATIONS AND WARRANTIES OF AMTRUST

 5.1. Power and Authority. AmTrust represents and warrants to GMACI that: (a) AmTrust is a corporation duly
organized, validly existing and in good standing under the laws of the State of Delaware; (b) it has full power and authority to enter into this Agreement and to consummate the transactions and perform its obligations contemplated hereby;
(c) the execution, delivery and performance by AmTrust of this Agreement have been duly authorized by all requisite corporate action; and (d) this Agreement has been duly executed and delivered by AmTrust and constitutes a valid and
binding agreement of it, enforceable in accordance with its terms, except as enforceability may be limited by bankruptcy, insolvency, reorganization or similar laws affecting creditors’ rights generally or by general equitable principles.

 5.2. Right to Grant License. AmTrust represents and warrants to GMACI that (a) AmTrust has, or prior to the
applicable Acceptance Date will have, all such rights as are necessary for AmTrust to grant the rights and licenses to the Deliverables, including the Software Deliverable and Documentation, in the manner set forth in this Agreement; and
(b) that there is no claim, litigation or proceeding pending or threatened against AmTrust with respect to the Software Deliverable and Documentation, or any component thereof, alleging infringement of any patent, copyright, trademark, trade
secret or any proprietary right of any person or entity. 
 5.3. Compliance with Laws. AmTrust represents and warrants to
GMACI that the Software Deliverable and Documentation do not violate any Laws commonly applicable to software products and that the Services will be provided in full compliance with applicable Law. 

5.4. Performance. AmTrust represents and warrants that: (a) the Services will be performed in a diligent and workmanlike
manner, by individuals of suitable training and skill; (b) the Services and all Deliverables, including the Software Deliverable and Documentation, will comply with applicable Specifications and will have the functionality and operate in
accordance with the Specifications on the Acceptance Date and for a period of thirty (30) days after the Acceptance Date (unless a different warranty period is set forth in the applicable Work Statement); and (c) no program containing
malicious or detrimental hidden files, virus, malware or other malicious computer program, hardware-limiting, software-limiting or Services-limiting function not part of standard configuration (including any key, node lock, time-out or other similar
functions) or containing any automatically replicating, transmitting or activating computer program not part of normal function of the program has been or will be coded or introduced into the Deliverables, hardware, tools, equipment or any similar
item. 
 5.5. Disclaimer. EXCEPT FOR THE WARRANTIES SET FORTH IN THIS AGREEMENT, AMTRUST MAKES, AND GMACI RECEIVES FROM
AMTRUST, NO EXPRESS OR IMPLIED WARRANTIES OF ANY KIND WITH RESPECT TO ANY DELIVERABLES OR SERVICES. AMTRUST SPECIFICALLY DISCLAIMS AND EXCLUDES ANY AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. 

  
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 6. REPRESENTATIONS AND WARRANTIES OF GMACI 

6.1. GMACI Power and Authority. GMACI represents and warrants to AmTrust that: (a) GMACI is a corporation duly organized,
validly existing and in good standing under the laws of the State of Delaware; (b) it has full power and authority to enter into this Agreement and to consummate the transactions and perform its obligations contemplated hereby; (c) the
execution, delivery and performance by GMACI of this Agreement have been duly authorized by all requisite corporate action; and (d) this Agreement has been duly executed and delivered by GMACI and constitutes a valid and binding agreement of
it, enforceable in accordance with its terms, except as enforceability may be limited by bankruptcy, insolvency, reorganization or similar laws affecting creditors’ rights generally or by general equitable principles. 

6.2. GMACI’s Use of Deliverables. GMACI’s use of the Deliverables shall at all times be in compliance with applicable
Laws and AmTrust shall have no liability for any non-compliance by GMACI. GMACI shall be responsible for ensuring that its use of the Deliverables complies with any Law applicable to GMACI. 
 7. INDEMNIFICATION 
 7.1. AmTrust’s Duty to Defend and
Indemnify. Subject to Section 7.2 below, AmTrust shall indemnify, defend and hold GMACI and its Affiliates and their respective officers, directors, employees and agents (the “Indemnitees”) harmless from and against
any claims, suits, actions, or demands and all losses, liabilities, penalties, damages, costs and expenses, including attorneys’ fees and any settlement amounts, (collectively “Claims”) arising from (a) any
allegations by a third party that the Deliverables when used as permitted under this Agreement, infringe upon or misappropriate the intellectual property rights of such third party, including any patent, copyright, trademark, or trade secret right
(collectively, “Infringement Claims”); provided that the foregoing shall not apply to any Infringement Exceptions; (b) any personal injury, death or property damage arising out of the performance of this Agreement by
AmTrust, its employees, agents, subcontractors or representatives; (c) any grossly negligent act or omission or any willful misconduct of AmTrust or its Agents in the performance of their obligations under this Agreement; and (d) any
material breach of this Agreement. 
 7.2. Notice, Defense, and Settlement. In the event of a third party Claim against an
Indemnitee for which such Indemnitees are entitled to indemnification from AmTrust hereunder, (a) the Indemnitee shall give AmTrust reasonably prompt written notice of any such third-party Claim stating the nature and basis of such Claim and
the amount thereof, in reasonable detail, to the extent then known by the Indemnitee; provided, that any failure or delay by the Indemnitee in providing such notice will not relieve AmTrust of its obligations hereunder except to the extent
that such delay or failure adversely affects AmTrust’s ability to defend against, minimize or eliminate losses arising out of such Claim; (b) AmTrust shall have the right to control the defense and settlement of such Claim; and
(c) the Indemnitees shall reasonably cooperate with AmTrust in the defense or settlement of any such Claim at AmTrust’s expense. Notwithstanding the foregoing, AmTrust shall not consent to the entry of any judgment, or enter into any
settlement, with respect to any Claim, without the prior written consent of the Indemnitees, which consent shall not be unreasonably withheld, conditioned or delayed; provided, that no consent shall be necessary to the extent the entry of
judgment or settlement (w) includes an unconditional release of the Indemnitees with respect to such Claim; (x) does not acknowledge or lay blame or fault on the Indemnitees; (y) does not impose any monetary obligations other than
those to be paid by AmTrust; and (z) does not prevent GMACI from continuing to use the 

  
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Software Deliverable on the terms and conditions set forth herein or otherwise impose any non-monetary restrictions or prohibitions on GMACI. The foregoing shall not prohibit an Indemnitee from
participating in the defense or settlement of any such Claim at its own expense and with its own choice of counsel but subject to, at all times, control of the defense and settlement remaining with AmTrust. 

7.3. Additional Obligations for Infringement Claims. Should any Deliverable become, or in AmTrust’s reasonable opinion be
likely to become, the subject of an Infringement Claim, AmTrust shall have the right, at its own expense, to: (a) obtain for GMACI the right to continue using the Deliverable pursuant to the terms and conditions of this Agreement, or
(b) replace or modify the Deliverable so that it becomes non-infringing but substantially equivalent in function and performance. If, after reasonably diligent efforts, AmTrust is unable to obtain the rights to use or replace or modify the
Software Deliverable or Documentation pursuant to Section 7.3(a) or (b), GMACI may immediately terminate this Agreement upon written notice. For the avoidance of doubt, in no event will GMACI be charged any Fees or other costs or expenses in
connection with AmTrust’s performance under (a) or (b) of this Section 7.3. If, after reasonably diligent efforts or in the event that AmTrust determines it is not commercially reasonable to perform under (a) or (b), then
AmTrust may terminate this Agreement upon thirty (30) days’ prior written notice. In the event of such termination (whether initiated by GMACI or AmTrust), AmTrust shall refund to GMACI all of the Design Fees paid prior to the effective
date of such termination. Following such termination, GMACI shall have no future obligation for, Trial Period Fees, License Fees or Support Service Costs. 
 7.4. Exclusions. Notwithstanding anything herein to the contrary, AmTrust shall have no obligation, and shall not be responsible for, any Infringement Claim (a) to the extent that such
Infringement Claim (i) was caused by the equipment, software, or intellectual property of GMACI or its Affiliates; or (ii) results from compliance with any method or process required by GMACI pursuant to a Work Statement; (b) if GMACI
or its agents has modified the Deliverable; (c) is based upon a use of the Software Deliverable or Documentation other than for the Intended Purpose or as permitted by this Agreement; or (d) to the extent that such Claim or any damages
related thereto arise from GMACI’s or its Affiliate’s failure to use the replacement or modification of the Deliverable provided pursuant to Section 7.3(b) (each of the foregoing being an “Infringement
Exception”). GMACI shall indemnify, defend and hold AmTrust and its Affiliates and their respective officers, directors, employees and agents (the “AmTrust Indemnitees”) harmless from and against any third-party
Infringement Claims arising from an Infringement Exception and the provisions of Section 7.2 shall apply mutatis mutandis. 
 7.5. Allocation of Risk. The Parties agree and acknowledge that the foregoing provisions of this Section 7 reflect the allocation of risk between the parties and sets forth GMACI’s sole
and exclusive rights and remedies, and AmTrust’s sole and exclusive obligations and liability, under this Agreement with respect to any infringement, misappropriation, dilution or other violation of the intellectual property rights of any third
party. Pricing under this Agreement was determined based upon the provisions of this Section 7. The obligations contained in this Section 7 shall terminate sixty (60) days following the expiration of any applicable statute of
limitation applying to such Claim. 
 7.6. Other Indemnification; Notice. Due to the lack of privity of contract between
AmTrust and GMACI’s consultants and outsourcing vendors, GMACI shall indemnify, defend and hold the AmTrust Indemnitees harmless from and against any Claims arising from any acts or omissions of any of GMACI’s Agents (any of the foregoing
acts or omissions being a “Agent  

  
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Act or Omission”) solely to the extent that GMACI would otherwise be liable for such actions or omission had GMACI itself directly been responsible for such act or omission. In
the event of an Agent Act or Omission for which the AmTrust Indemnitees are entitled to indemnification from GMACI hereunder, the provisions of Section 7.2 shall apply mutatis mutandis. 

8. LIMITATION OF LIABILITY 
 8.1. AGGREGATE LIABILITY. SUBJECT ONLY TO SECTION 8.3, IN NO EVENT SHALL THE AGGREGATE LIABILITY OF AMTRUST ARISING FROM OR RELATED TO THIS AGREEMENT EXCEED THE AMOUNT OF FEES ACTUALLY RECEIVED BY
AMTRUST FROM GMACI HEREUNDER DURING THE PRIOR TWELVE (12) MONTHS SUBJECT TO SECTION 8.3 AND EXCEPT FOR GMACI’S OBLIGATIONS TO PAY FEES DUE HEREUNDER AND ANY COST OF COLLECTION ASSOCIATED THEREWITH, IN NO EVENT SHALL THE AGGREGATE LIABILITY
OF GMACI ARISING FROM OR RELATED TO THIS AGREEMENT EXCEED THE AMOUNT OF FEES ACTUALLY RECEIVED BY AMTRUST FROM GMACI HEREUNDER DURING THE PRIOR TWELVE MONTHS. 
 8.2. CONSEQUENTIAL DAMAGES. SUBJECT TO SECTION 8.3, IN NO EVENT SHALL AMTRUST BE LIABLE TO GMACI, OR GMACI BE LIABLE TO AMTRUST, FOR ANY SPECIAL, INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE
LOSSES OR DAMAGES (INCLUDING LOSSES OR DAMAGES FOR ANY LOST REVENUES, PROFITS, OR DATA), EVEN IF SUCH PARTY HAS BEEN ADVISED OR MADE AWARE OF THE POSSIBILITY OF ANY SUCH LOSSES OR DAMAGES AND REGARDLESS OF WHETHER THE CLAIM IS BASED ON PERFORMANCE
OR NON-PERFORMANCE OF THE SOFTWARE DELIVERABLE OR ANY CUSTOMIZATION, BREACH OF CONTRACT OR WARRANTY, NEGLIGENCE OR OTHER TORT, STRICT LIABILITY, OR OTHER THEORY OF LIABILITY. 
 8.3. EXCEPTIONS. NOTWITHSTANDING ANY OTHER PROVISION OF THIS AGREEMENT, THE LIMITS OF LIABILITY SET FORTH IN THIS SECTION 8 AND OTHERWISE IN THIS AGREEMENT SHALL NOT APPLY TO (I) A BREACH OF A
PARTY’S CONFIDENTIALITY OBLIGATIONS PURSUANT TO SECTION 4.5 HEREOF, (II) ANY PERSONAL INJURY, DEATH OR PROPERTY DAMAGE CAUSED BY A PARTY, (III) GMACI’S BREACH OF THE LICENSE GRANTED BY AMTRUST HEREUNDER, OR (IV) ANY INFRINGEMENT CLAIM (AS
SUCH TERM IS DEFINED IN SECTION 7.1 HEREOF). 
 9. FEES, TAXES, EXPENSES AND PAYMENTS 

9.1. Fees. 

(a) For development of all Deliverables under this Agreement until such Deliverables are being used for the Intended Purpose, GMACI shall
be charged for the actual costs (including overhead allocation) incurred by AmTrust plus an additional twenty percent (20%) thereof (the “Design Fee”). The Design Fee is exclusive of any out-of-pocket expenses which will
be reimbursable pursuant to Section 9.4 of the Agreement. As set forth in the applicable Work Statement, GMACI shall pay a Trial Period Fee upon use of a Deliverable for the Intended Purpose prior to Acceptance of the Deliverable. The Design
Fee shall be incurred until such time as all development as set forth in the Specifications is substantially completed, including continuing development while a Trial Period Fee is in effect. 

  
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 (b) For use of any Deliverable under this Agreement following Acceptance, the license fee
set forth in the applicable work statement (the “License Fee”). Except as otherwise provided in a Work Statement, the License Fee set forth in Work Statement No. 1 is intended to cover all Services related to the Intended
Purpose. 
 (c) For provision of all Services under this Agreement, including the Support Services, GMACI shall be charged the
actual cost incurred by AmTrust in performing such Services (excluding out-of-pocket expenses, which are reimbursable in accordance with Section 9.4 hereof) (the “Support Services Costs”). The Support Services Costs
shall begin to accrue at such time as the relevant Services commence pursuant to the applicable Work Statement. 
 (d) To the
extent a Fee is based upon the actual costs incurred, the actual costs shall include the compensation and benefits for any employee or consultant providing the Services, provided that the costs associated with any such employee or consultant
providing less than one hundred percent (100%) of his or her working hours in providing the Services shall be pro-rated. 

9.2. Payment. Except as may otherwise be set forth in a Work Statement, all Fees payable by GMACI to AmTrust under this Agreement
shall be payable in full within sixty (60) days of GMACI’s receipt of an invoice therefor from AmTrust. All invoices due to AmTrust under this Agreement will reference this Agreement. Any payment by GMACI is without prejudice to its right
to contest the accuracy of any such invoice. 
 9.3. Taxes. GMACI shall be responsible for any sales taxes, use taxes,
goods and services taxes which are applicable to the Services provided to GMACI pursuant to this Agreement. AmTrust shall be responsible for all other taxes and charges, including, without limitation, taxes on net income of AmTrust, such as
franchise, gross receipts, capital or similar tax that is based or assessed on net profit or loss arising from AmTrust’s performance under this Agreement. To the extent collected by AmTrust, AmTrust agrees to timely remit any such taxes to the
proper authorities. 
 9.4. Expenses. Except as may otherwise be provided in a Work Statement, GMACI shall reimburse
AmTrust for all reasonable and necessary travel and other out-of-pocket expenses incurred in connection with the performance of its obligations hereunder; out-of-pocket expenses shall be reimbursed without mark-up or premium. Upon request, AmTrust
shall provide reasonable documentary support for all expenses submitted to GMACI for payment. 
 9.5. Access and Audit
Rights. 
 (a) Each party shall maintain complete and accurate records of and supporting documentation related to the
performance of its obligations pursuant to this Agreement and each Work Statement for the periods prescribed by applicable Law. Each party agrees to provide the other with such documentation and other information with respect as the second party may
reasonably request to verify compliance with the provisions of this Agreement. 
 (b) During the Term hereof, upon reasonable
request, GMACI shall have the right upon at least two (2) Business Days’ prior written notice, to have reasonable access to the premises of AmTrust on an annual basis to: (i) examine data and any other records, documents or other
relevant information relating to the provision of the Services; (ii) verify the security of GMACI Confidential Information; (iii) examine the systems that process and store GMACI Confidential Information; and (iv) be satisfied that
the terms and conditions of this Agreement 

  
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are being complied with. Such inspections or examinations may be conducted by GMACI’s personnel or by an Agent of GMACI approved by AmTrust (such approval shall not be unreasonably withheld,
conditioned or delayed). This inspection shall be performed in a manner that shall not unreasonably disrupt AmTrust’s business practices. The costs of such inspection shall be borne by GMACI, provided, however, that in the event that such
inspection reveals a material breach of this Agreement, in addition to any other rights and remedies that GMACI may have, AmTrust shall promptly reimburse GMACI for the out-of-pocket costs incurred by GMACI in performing such inspection as well as
payment for the time of the personnel who performed such inspection. 
 (c) During the Term, upon reasonable request, AmTrust
shall have the right upon at least two (2) Business Days’ prior written notice, to have reasonable access to the premises of GMACI to: (i) inspect and examine GMACI’s books and records to verify the accuracy and compliance by
GMACI with the payment provisions of this Agreement and any applicable Work Statement, and (ii) to verify GMACI’s usage (or non-usage) of the any Deliverable in accordance with the terms of this Agreement and any applicable Work Statement.
Such inspections or examinations may be conducted by AmTrust’s personnel or by an Agent of AmTrust approved by GMACI (such approval shall not be unreasonably withheld, conditioned or delayed). This inspection shall be performed in a manner that
shall not unreasonably disrupt GMACI’s business practices. The costs of such inspection and examination shall be borne by AmTrust; provided, however, that in the event that such inspection and examination reveals (y) an underpayment in
excess of five percent (5%) of the amount actually paid, then GMACI shall promptly reimburse AmTrust for all costs and expenses associated with such inspection and examination and pay the amount of any underpayment plus interest at the prime
rate as reported in the Wall Street Journal or, in the event that the Wall Street Journal is not available or no longer publishing the prime rate, as reported by an equivalent source as determined by AmTrust, from the original due date thereof; or
(z) a material violation of the usage restrictions, then GMACI shall promptly, in addition to any other rights and remedies that AmTrust may have, reimburse AmTrust for the out-of-pocket costs incurred by AmTrust in performing such inspection,
as well as payment for the time of the personnel who performed such inspection. 
 10. INSURANCE 

10.1. Required Coverages. During the Term of this Agreement and for at least one (1) year thereafter, AmTrust shall maintain,
at its sole cost and expense, insurance of the types and amounts set forth below: 
 (a) Workers’ Compensation at statutory
limits and Employer’s Liability with limits of not less than One Million Dollars ($1,000,000) per occurrence; 
 (b)
Commercial General Liability, including (i) bodily injury (including death), (ii) property damage, including, without limitation, all contractual liability for such injury or damage assumed by AmTrust under this Agreement
(iii) products and completed operations, and (iv) personal and advertising injury including contractual liability coverage, in an amount not less than One Million Dollars ($1,000,000) per occurrence and Two Million Dollars ($2,000,000) in
the aggregate. This policy will cover liability arising from premises, operations and independent contractors; and 
 (c)
Professional Liability Insurance with a combined single limit of not less than Two Million Dollars ($2,000,000) per occurrence. Such insurance shall cover any and all 

  
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errors, omissions or negligent acts in the delivery of products and services under this Agreement. The Professional Liability Insurance retroactive coverage date will be no later than the
Effective Date. 
 10.2. Insurance Requirements. All insurance policies required must be issued by companies who hold a
current Financial Strength Rating of not less than “A-” and Financial Size Category Rating of not less than “VII” according to the latest edition of A.M. Best’s Key Rating Guide. AmTrust’s insurance may be provided on
the basis of primary and umbrella/excess coverage. AmTrust will ensure that (a) the Commercial General Liability insurance policies listed above contain a waiver of subrogation against GMACI, (b) the Commercial General Liability policy
names GMACI as an additional insured, and (c) GMACI is to receive notice in writing of any cancellation, material modification or non-renewal of the relevant policies. Within thirty (30) days of any request by GMACI (but no more
frequently than annually unless a prior violation has occurred), AmTrust will furnish to GMACI certificates of insurance and such other documentation relating to such policies as GMACI may reasonably request.

11. TERM AND TERMINATION 

11.1. Term. The initial term of this Agreement shall be from the Effective Date until the ten (10) year anniversary of the
Acceptance of all Phases of the Initial Work Statement (the “Initial Term”) and shall be automatically renewed thereafter for subsequent five (5) year terms (each, a “Renewal Term”; generally,
with the Initial Term, a “Term”) unless twelve (12) months’ notice prior to the expiration of the current Term is given of a party’s intent not to renew. A Work Statement shall be effective as to the
Deliverable and/or Service provided for therein for the term provided in the applicable Work Statement unless no such term is given, in which case, this Section 11.1 shall control. 

11.2. Termination for Cause. The provisions of Section 11.1 notwithstanding: 

(a) This Agreement or a Work Statement may be terminated by either party immediately upon written notice if the other party materially
breaches this Agreement or the Work Statement and such other party fails to cure such breach (assuming such breach is curable) within thirty (30) days from receipt of a first written notice that sets forth the material breach. 

(b) If either party repeatedly fails to perform any of its obligations under or breaches this Agreement or a Work Statement, regardless of
whether such failures or breaches are cured, and where they have a material effect, the non-defaulting party may, upon notice to the defaulting party, terminate this Agreement or such Work Statement as of the date specified in such notice.

 (c) If either party becomes or is declared insolvent or bankrupt, is the subject of any proceedings relating to its
liquidation or insolvency or for the appointment of a receiver for it, makes an assignment for the benefit of all or substantially all of its creditors, or enters into an agreement for the composition, extension, or readjustment of all or
substantially all of its obligations, then the other party may, by giving written notice thereof to such party, terminate this Agreement and all Work Statements as of a date specified in such notice of termination. 

(d) (i) In the event of a proposed Change of Control of AmTrust to a competitor of GMACI or any of its Affiliates, as GMACI shall
determine in good faith in its reasonable discretion, GMACI shall have the option, but not the obligation, to terminate this Agreement within six (6) months of such Change of Control. For purposes of Section 11.2

  
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(d)(i), “competitor” means a person or firm or group of persons or firms that transact business in the personal lines of insurance and offers products and services similar to GMACI,
which constitutes more than ten (10) percent of its total business. 
 (ii) In the event of a proposed Change of Control of
GMACI to a competitor of AmTrust or any of its Affiliates, as AmTrust shall determine in good faith in its reasonable discretion, AmTrust shall have the option, but not the obligation, to terminate this Agreement within six (6) months of such
Change of Control. For purposes of Section 11.2(d)(ii), “competitor” means a person or firm or group of persons or firms that transact business in the commercial property and casualty lines of insurance, including workers’
compensation, automobile, liability, property, package, umbrella and inland marine, and offers products and services similar to AmTrust, which constitutes more than ten (10) percent of its total business. 

(e) This Agreement will terminate automatically upon the occurrence of a Release Event. 

11.3. Consequences of Termination or Expiration. Subject to the terms of Section 4.2(a) and Section 11.4, upon
termination by AmTrust pursuant to Section 11.2(a) or (b) or expiration of this Agreement, GMACI shall (i) immediately cease all use of the applicable Deliverables (including the Software Deliverable) following the Termination
Assistance Period (defined below), (ii) deliver promptly to AmTrust all copies of the applicable Deliverables and other materials, information, equipment, technical configurations and specifications supplied by AmTrust in connection with this
Agreement or irretrievably delete all of the same, and (iii) certify to AmTrust in writing that it has complied with each of items (i) and (ii). 
 11.4. Termination Assistance. In connection with any termination or expiration of this Agreement for any reason, and notwithstanding any Dispute between the parties, AmTrust will continue to
provide to GMACI such Deliverables and/or Services which were previously provided by AmTrust and any new services (any new services agreed to by the parties will be provided for in a Work Statement in accordance with Section 3.1 of this
Agreement) that GMACI may require to orderly transition the affected Services to a new supplier (the “Termination Assistance Services”) for a period of up to twenty-four (24) months following the termination or
expiration of this Agreement (the “Termination Assistance Period”). AmTrust will provide to GMACI and any designated third party, to the extent available, applicable requirements, standards, policies, operating procedures and
other documentation relating to the affected Deliverables or Services. If requested by GMACI, AmTrust will (i) assist GMACI in developing a termination assistance plan setting forth the methodology, approach, deliverables and timelines that the
parties will use to deliver the Termination Assistance Services and (ii) assist GMACI as required to migrate data to any system replacing the Software Deliverable. Any Termination Assistance Services shall be provided at the same Fees set forth
in the applicable Work Statement. For up to three (3) months after the Termination Assistance Period, at no charge to GMACI, AmTrust will answer all reasonable and pertinent verbal or written questions from GMACI regarding the Services on an
“as needed” basis as agreed to by GMACI and AmTrust, and deliver to GMACI any remaining GMACI-owned reports and documentation still in AmTrust’s possession. AmTrust agrees that it has an obligation to provide GMACI with Termination
Assistance Services to the extent GMACI continues to pay AmTrust the Fees set forth in the applicable Work Statement, and AmTrust’s quality and level of performance during the Termination Assistance Period will continue to adhere to the
requirements in the Agreement and each applicable Work Statement. 

  
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 11.5. Survival. Termination of this Agreement shall not affect any right or remedy
under this Agreement to the extent the same had accrued prior to the termination date. Sections 1 (Definitions), 4.1 (Ownership), 4.3 (Confidentiality), 4.4 (Injunctive Relive) 7 (Indemnification), 8 (Limitation of Liability), 9.5(a) (Access and
Audit Rights), 10 (Insurance), 11 (Term and Termination) and 12 (General Provisions), as well as such other provisions as may be necessary to interpret the same, shall survive any expiration or termination of this Agreement. 

12. GENERAL PROVISIONS 

12.1. Entire Agreement; Amendments; Waivers. This Agreement (including each Work Statement and Exhibit attached hereto) constitutes
the entire agreement between AmTrust and GMACI with respect to the subject matter hereof and supersedes any and all prior agreements, statements, purchase orders, covenants, understandings, representations, warranties, and undertakings, whether
written or oral, between them regarding such matters, including that certain Stockholders Agreement entered into by and among ACAC, and certain of its investors, including AFSI. This Agreement may not be amended, in whole or in part, except by an
instrument in writing signed by both AmTrust and GMACI. Any such Amendment shall be subject to prior Regulatory Approval, to the extent such Regulatory Approval is required by applicable Law. Failure of either party to insist upon strict compliance
with any part of this Agreement shall not be considered a waiver of such compliance and shall not prevent either party from subsequently insisting upon strict compliance or from exercising its, his or her rights hereunder with respect to any past,
present or future instances of non-compliance. Any waiver must be in writing to be effective. 
 12.2. Assignment. This
Agreement shall be binding upon and inure to the benefit of AmTrust and GMACI and their respective permitted legal representatives, successors, and assigns. Neither party may assign this Agreement, or any rights or obligations hereunder, without the
prior written consent of the other party (which consent will not be unreasonably withheld, conditioned or delayed) and any attempted assignment, transfer or delegation in contravention of this Section shall be null and void; provided,
however, that either party may assign this Agreement to an Affiliate without consent. 
 12.3. Governing Law; Dispute
Resolution. 
 (a) This Agreement will be governed by and construed in accordance with the laws of the State of North
Carolina, without regard to its conflicts of law principles. 
 (b) The parties will attempt in good faith to promptly address
and resolve by negotiation any dispute, legal controversy or claim arising out of or relating to this Agreement or its subject matter, interpretation, performance or enforcement (whether in contract, statute, tort (such as negligence) or otherwise)
(each a “Dispute”). If necessary for resolution, the Dispute will be escalated to appropriate senior management of each party. If the parties are unable to resolve the Dispute within twenty-one (21) days after referral
(or such other period to which the parties may agree) to senior management, the parties may pursue available legal and equitable remedies consistent with this Agreement 
 (c) Any action arising out of or relating to this Agreement may be brought only in the federal and state courts located in the State of North Carolina. GMACI and AmTrust hereby irrevocably consent and
submit to the non-exclusive personal jurisdiction of states courts of North Carolina and of the Federal district courts for the District of North Carolina and agree not to assert, by way of motion, as a defense, or otherwise, in any such action,
suit or proceeding, 

  
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any claim that such party is not subject personally to the jurisdiction of such court, that its property is exempt or immune from attachment or execution, that the action, suit or proceeding is
brought in an inconvenient forum, that the venue of the action, suit or proceeding is improper, or that this Agreement or that the subject matter hereof may not be enforced in or by such court. 

(d) No remedy herein conferred is intended to be exclusive of any other remedy, and each and every such remedy will be cumulative and in
addition to every other remedy given hereunder or now or hereafter existing at law or in equity or by statute or otherwise. 

12.4. Notices. Any notice required by this Agreement will be in writing and sent to the other party by hand delivery, by facsimile
or by nationally recognized overnight courier service to the addresses of the parties provided below, as the same may be updated by delivery of a notice consistent with the terms hereof. All notices will be deemed given or delivered (a) in the
case of hand delivery, when actually received, (b) in the case of facsimile, on the first Business Day after the date on which successful confirmation of the transmission of the facsimile occurs, and (c) in the case of overnight courier,
on the next Business Day following delivery to such courier. 
  

			
	 If to GMACI:
  

GMAC Insurance Management Corporation
 59 Maiden
Lane, 23rd Floor
 New York, New York 10038
 Attention : Chairman
 Fax : (212) 380-9499

 
	  	 If to AmTrust:
  

Christopher M. Longo
 Chief Information
Officer
 AmTrust North America, Inc.

5800 Lombardo Center
 Cleveland, Ohio
44131
 Fax :

		
	with a copy (which will not constitute notice) to :	  	with a copy (which will not constitute notice) to :
		
	 General Counsel
 GMAC Insurance
Management Corporation
 59 Maiden Lane, 23rd Floor
 New York, NY 10038
 Fax : (212) 380-9499
	  	 Stephen Ungar
 General
Counsel
 AmTrust Financial Services, Inc.
 59 Maiden Lane, 6th Floor
 New York, New York 10038

Fax : (212) 220-7130

 12.5. Subcontractors. AmTrust may use consultants, subcontractors and other third parties (each, a
“Subcontractor”) to satisfy any of its obligations under this Agreement without GMACI’s prior written consent. AmTrust shall be fully responsible for all Deliverables and Services, including any Deliverables and Services
that may be provided partially or in full by Subcontractors, for compliance by such Subcontractors with the terms of this Agreement and each Work Statement. AmTrust is responsible for all payments to AmTrust Subcontractors relating to performance or
nonperformance under this Agreement. 

  
 -20-

 12.6. Independent Contractors. 

(a) The parties are and shall be independent contractors to one another, and nothing herein shall be deemed to cause this Agreement to
create an agency, partnership or joint venture between the parties. Nothing in this Agreement shall be interpreted or construed as creating or establishing the relationship of employer and employee between GMACI and either AmTrust or any employee or
agent of AmTrust. Neither party shall have any right or authority to assume or create any obligations or to make any representations or warranties on behalf of any other party, whether express or implied, or to bind the other party in any respect
whatsoever. 
 (b) AmTrust shall withhold and pay all amounts required for any employer or employee tax or contribution,
including state and federal income tax, unemployment insurance and disability insurance, for all employees of AmTrust. No employee or consultant of AmTrust shall be entitled to any of GMACI’s employee benefits by reason of such persons
performing work under this Agreement on behalf of AmTrust, it being the sole responsibility of AmTrust alone to compensate such persons for such work. 
 12.7. Force Majeure. Neither party shall be liable to the other for any failure or delay in the performance under this Agreement caused by events beyond the control and without the fault or
negligence of the party affected or its employees, representatives, agents or contractors and which said party is unable to prevent or provide against by the exercise of reasonable diligence including: acts of God, war, civil disturbances, riots,
floods, fires, explosions or other catastrophes. The party suffering such occurrence shall immediately notify the other party and the time for performance of each party’s obligations hereunder shall be extended for so long as such even
continues. 
 12.8. Modification and Severability. Wherever possible, each provision of this Agreement shall be
interpreted in such manner as to be effective and valid under applicable law, but if any provision of this Agreement shall be prohibited by or invalid under applicable law, such provision shall be deemed modified to the extent necessary to make it
enforceable under applicable law. If any such provision is not enforceable as set forth in the preceding sentence, the unenforceability of such provision shall not affect the other provisions of this Agreement, but this Agreement shall be construed
as if such unenforceable provision had never been contained herein. In such instance, the parties shall replace such unenforceable provision with a provision as close as possible to the original meaning and intent of such unenforceable provision
while still being enforceable. 
 12.9. Construction. The Section headings in this Agreement are for convenience of
reference only, will not be deemed to be a part of this Agreement, and will not be referred to in connection with the construction or interpretation of this Agreement. Any rule of construction to the effect that ambiguities are to be resolved
against the drafting Party will not be used in the construction or interpretation of this Agreement. As used in this Agreement, the words “include” and “including” and variations thereof, will not be deemed to be terms of
limitation, but rather will be deemed to be followed by the words “without limitation.” Unless expressly stated otherwise, whenever a Party’s approval or consent is required under this Agreement, such Party may grant or withhold its
consent or approval in its discretion, and references in this Agreement to a Party’s “discretion” mean such Party’s sole and absolute discretion. Except as expressly stated otherwise, all references in this Agreement to
“Sections” are intended to refer to 

  
 -21-

 Sections of this Agreement. The English language version of this Agreement will be used in construing and
interpreting this Agreement if this Agreement is ever translated into any other language. 
 12.10. Counterparts; Facsimile
Signature Pages. This Agreement may be executed in one or more counterparts, each of which will be deemed an original, but which collectively will constitute one and the same instrument. A signature sent by telecopy or facsimile transmission
shall be as valid and binding upon the Party as an original signature of such Party. 
 IN WITNESS WHEREOF, the parties
have caused this Agreement to be executed by their duly authorized representatives, on the following date and year. 
  

											
	 AmTrust North America, Inc.
	 		 	 GMAC Insurance Management Corporation

						
	By:	 	/s/ Stephen Ungar	 		 	By:	 		  	/s/ Michael Karfunkel
	Name:	 	Stephen Ungar	 		 	Name:	 		  	Michael Karfunkel
	Title:	 	General Counsel and Secretary	 		 	Title:	 		  	Chairman
						
	Date:	 	February 22, 2012	 		 	Date:	 		  	February 22, 2012

  
 -22-

 EXHIBITS AND ATTACHMENTS 

 

			
	 Work Statement #1
	  	Develop of Software Deliverable
	 Appendix 1
	  	Specifications
	 Appendix 2
	  	Phases
		
	 Work Statement #2
	  	Support Services
	 Appendix 1
	  	Help Desk User Interface Guide
		
	 Work Statement #3
	  	Hosting Oracle EBS

  
 -23-

 Exhibit A 
 Initial Work Statement 
 Work Statement #1 

This Work Statement #1 is executed effective March 1, 2010 pursuant to the Master Services Agreement (“Agreement”) between
GMAC Insurance Management Corporation (“GMACI”) and AmTrust North America, Inc. (“AmTrust”) dated February 22, 2012, in connection with the development of the Software Deliverables and the
Documentation. Unless otherwise specified, all capitalized terms shall have the meaning given to them in the Agreement. 
  

	1.	Work Administration 

  

	1.1	AmTrust Point of Contact: 

  

			
	Name/Title	  	Christopher M. Longo
	Address:	  	 AmTrust North America, Inc.
 5800 Lombardo Center
 Cleveland, OH 44131

	Phone:	  	(216) 328-6114
	E-mail	  	clongo@amtrustgroup.com

 1.2 GMACI Project Manager: 
  

			
	Name/Title	  	Darri Hill
	Address:	  	 GMAC Insurance Management Corporation
 500 W. Fifth Street
 Winston-Salem, NC 27101

	Phone:	  	(336) 435- [     ]
	E-mail	  	darri.hill@gmacinsurance.com

  

	2.	Deliverables and Specifications: 

 Development of the Software Deliverable and the Documentation (the “System”), the Specifications for which are attached hereto as Appendix 1 “Base
Software Deliverables” and are made part of this Work Statement. The System will be developed and delivered to GMACI in Phases (as defined below). 
  

	3.	Work Schedule and Project Duration: 

 Periodic status meetings will be held between AmTrust and GMACI as follows: 

System Development Team – weekly meetings 
 Executive Steering Committee – monthly meetings 
 Michael Karfunkel, Barry
Zyskind, Larry Pentis and Christopher Longo – at least monthly 

  
 -24-

 The Software Deliverable shall be developed and delivered in accordance with the phases set
forth in Appendix 2 (each, a “Phase”). Changes to the Specifications of the Software Deliverables may affect the final delivery dates as set forth in Appendix 2. 

 

	4.	Acceptance Criteria/Procedures: 

 The regular use of the System for a period of twelve (12) months from January 1, 2012. 
  

	5.	Fees: 

 Development
Fees: For each Phase, the Development Fees shall include the Design Fee and the Trial Period Fee. The “Design Fee” is the actual costs incurred (including overhead allocation) by AmTrust in developing that Phase plus an
additional twenty percent (20%) thereof from March 1, 2010 through December 31, 2011. The “Trial Period Fee” is one and one-quarter percent (1.25%) of the gross premiums written by GMACI and its Affiliates for
business processed through the System and related Support Service Costs from first use of the System until Acceptance . The Development Fees are exclusive of any out-of-pocket expenses which will be reimbursable pursuant to Section 9.4 of the
Agreement. 
 The Development Fees shall be paid monthly in arrears with the payment for any calendar month due within thirty
(30) days of the end of the subsequent calendar month. With respect to the Trial Period Fee, GMACI shall remit payment based on earned premium for the subject month, but shall remain liable for gross written premium, net of cancellations and
return premium. Within thirty (30) days of the end of each calendar month, GMACI shall deliver to AmTrust a report (the “Monthly Report”) indicating with respect to such just completed calendar month: the amount of
earned premium and gross premium written by GMACI and its Affiliates during the calendar month being reported. A failure of GMACI to timely submit the Monthly Report shall not relieve GMACI of its obligation to timely pay the Design Fee. 

License Fee: After Acceptance, the fee for licensing the System shall be one and one quarter percent (1.25%) on the gross
premiums written by GMACI and its Affiliates on the System, in addition to Support Service Costs. The License Fee is exclusive of any out-of-pocket expenses which will be reimbursable pursuant to Section 9.4 of the Agreement. 

The License Fee shall be paid monthly in arrears with the payment for any calendar month due within thirty (30) days of the end of
subsequent calendar month. GMACI shall remit payment for the License Fee based on earned premium for the subject month, but shall remain liable for gross written premium, net of cancellations and return premium. Within thirty (30) days of the
end of each calendar month, GMACI shall deliver to AmTrust a report (the “Monthly Report”) indicating with respect to such just completed calendar month: the amount of gross premium written by GMACI and its Affiliates during
the calendar month being reported. A failure of GMACI to timely submit the Monthly Report shall not relieve GMACI of its obligation to timely pay the License Fee. 
 Fees for Support Services set forth in Work Statement No. 2 (“Support Services Costs”) are the actual cost incurred (including overhead allocation) by AmTrust in performing such
services (excluding out-of-pocket expenses, which are reimbursable in accordance with the terms of the Agreement). Support Services Costs shall begin to accrue at such time as the Support Services commence in accordance with Work Statement #2.

  
 -25-

									
	 AmTrust North America, Inc.
	 		 	GMAC Insurance Management Corporation
					
	By:	 	 /s/ Stephen Ungar
	 		 	By:	  	 /s/ Michael Karfunkel

	Name:	 	Stephen Ungar	 		 	Name:	  	Michael Karfunkel
	Title:	 	Secretary and General Counsel	 		 	Title:	  	Chairman
					
	Date:	 	February 22, 2012	 		 	Date:	  	February 22, 2012

  
 -26-

 APPENDIX 1 
 to 
 Initial Work Statement 

Work Statement #1 

Master Services Agreement by and between 
 AmTrust North America, Inc. and GMAC Insurance Management Corporation 
 BASE
SOFTWARE DELIVERABLES 
  

			
	 Requirements
	  	 Components

	Agent General Requirements	  	New Business:
		  	  ̈      New Quote Creation

		  	 •     Quick (Fast) Quote

		  	 •     Full Quote

		  	  ̈      Bind quote

		  	  ̈      Issue Quote

		
		  	Service:
		  	  ̈      Policy Search

		  	  ̈      Endorsement Quote

		  	  ̈      Endorsement Bind/Issue

		  	  ̈      Policy Reset

		  	 •     Exceptions

		  	 •     Backdated/OOS

		  	  ̈      Automated Proof Follow
Up.

		
	Billing – General	  	Apply Installment Payment
		  	  ̈      Send Invoice

		  	  ̈      Pay Plans

		  	  ̈      Prorate/Shortrate
Cancellations

	Forms	  	
		
	Policy Administration	  	Renewal
		  	Non-Renew
		  	Cancel

  
 -27-

			
		  	Cancel Pend
		  	Reinstate/Rewrite
		  	Send Correspondence
		
	Rules/Rating/Compliance	  	PPA
		  	RV
		  	Specialty Product (MC and CV)
		
	Reporting	  	
		
	eCommerce	  	User Portal
		  	Quoting
		
	Integration	  	Data Warehouse
		
	Technical	  	Application:
		  	  ̈      User Interface

		  	  ̈      Application
Architecture

		  	Infrastructure:
		  	  ̈      Scalability/High
Availability

		  	Operational:
		  	  ̈      Connectivity/Support

		  	Migratration

  
 -28-

 Work Statement #2 

Support Services 
 This Work Statement #2 is an exhibit to that certain Master Services Agreement entered into by and between AmTrust North America, Inc. and GMAC Insurance Management Corporation, dated February 22,
2012 (the “Agreement”) and establishes the terms and conditions under which AmTrust agrees to provide Support Services for the Software Deliverable during the Term. Unless otherwise specified, all capitalized terms shall have
the meaning given to them in the Agreement. 
 1. BASIC OBLIGATIONS 

1.1. AmTrust shall support the Software Deliverable in accordance with its Specifications and other Deliverables in accordance with the
following terms and conditions. The Support Services (as defined below) shall continue in effect for the Term or until the Agreement is earlier terminated in accordance with its terms. 

1.2. Services to be provided are (the “Support Services”): 

 

	 	•	 	 Maintaining and Operating the System and related services. 

 

	 	•	 	 E-mail and telephone-based support service to cause Software Deliverable to perform in accordance with its current design.

  

	 	•	 	 Correction of Errors in accordance with the terms hereof. 

 

	 	•	 	 Updates as described in Section 3 below. 

 2. SUPPORT PROCEDURES 
 2.1. GMACI will designate persons on its technical
support staff who will be authorized to contact AmTrust under this Work Statement and will provide AmTrust with the names and phone numbers of authorized persons and their successors (“GMACI Technical Support Contacts”).
GMACI will only designate qualified IT personnel as GMACI Technical Support Contacts. GMACI Technical Support Contacts should be knowledgeable about the Software Deliverable and GMACI’s technical environment on which the Software Deliverable is
being operated, in order to help resolve the issue being reported. GMACI Technical Support Contact should have baseline information regarding the issue being reported and an ability to assist AmTrust in diagnosis and triaging of the issue.

 2.2 Requests for Support Services must be made by GMACI Technical Support Contacts in accordance with AmTrust’s Help Desk
User Interface Guide (the “Guide”) in the form attached as Appendix 1 and as amended from time to time. AmTrust will respond to each such request within the applicable time frame set forth in the Guide.
Response time commitments do not constitute a promise that a request for Support Services will be fully resolved within the stated time frame; rather the response time commitment indicates the maximum period within which AmTrust will respond upon
receipt of a request. AmTrust shall use commercially reasonable efforts to answer questions and correct Errors and other problems (or to provide suitable Workarounds). 

  
 -29-

 3. UPDATES 
 AmTrust shall make available to GMACI all Updates that AmTrust may develop for the Software Deliverable. 
 4. SUPPORT SERVICES CONDITIONS 
 4.1. Notwithstanding anything herein to the
contrary, AmTrust’s obligation to provide Support Services for the Software Deliverable is subject to the following conditions: 
 (a) GMACI shall be in compliance with all of the terms of the Agreement including the timely payment of all Fees and the usage of the Software Deliverable is in accordance with the terms and conditions of
this Agreement. 
 (b) GMACI shall provide such information, assistance and access that AmTrust or its representatives may
reasonably request to enable AmTrust to perform the Support Services. 
 (c) Under no circumstances will AmTrust be responsible
for supporting or correcting any Errors in the Software Deliverable resulting from any modifications made to the Software Deliverables other than by AmTrust, and AmTrust will not be liable for any loss or damage of any nature directly or indirectly
caused by such modifications. 
 (d) GMACI shall promptly install or adopt all Updates and New Releases and, with respect to any
Errors, all patches, bug-fixes, or Problem Corrections provided by AmTrust; provided, the foregoing shall not include any Updates or New Releases which have been made available to GMACI for the first time within one (1) year of the time such
Support Services are requested. 
 5. DEFINITIONS 
 In addition to the capitalized terms otherwise defined in this Agreement, the capitalized terms listed below mean the following: 
 5.1. Fix: Any modification(s) to the operating procedures, system configuration, Source Code, or executable version of the Software Deliverable that permanently corrects an Error, excluding
Workarounds, such that the Software Deliverable performs substantially in accordance with its Specifications in all material respects. 
 5.2. Problem Correction: The correction or resolution of an Error or other problem. It may include Fixes or Workarounds, if appropriate. 

5.3. Update: Any enhancement developed by AmTrust to the Software Deliverable. 

5.4. Workaround: A temporary patch or procedure that avoids, but does not directly resolve an Error, and allows functioning
of the Software Deliverable substantially in accordance with the Specifications. A Workaround does not constitute a permanent fix. 

  
 -30-

							
	AmTrust North America, Inc.	  	GMAC Insurance Management Corporation
				
	By:	 	 /s/ Stephen Ungar
	  	By:	  	 /s/ Michael Karfunkel

	Name:	 	Stephen Ungar	  	Name:	  	Michael Karfunkel
	Title:	 	Secretary and General Counsel	  	Title:	  	Chairman
				
	Date:	 	February 22, 2012	  	Date:	  	February 22, 2012

  
 -31-

 APPENDIX 1 
 to 
 Support Services 

HELP DESK USER INTERFACE GUIDE 

  
 -32-EX-10.7

 Exhibit 10.7 
 AMERICAN CAPITAL ACQUISITION CORPORATION 
 2010 EQUITY INCENTIVE PLAN

 Effective as of February 26, 2010 
 As Amended on December 14, 2012 
 1. DEFINED TERMS 

Exhibit A, which is incorporated by reference, defines the terms used in the Plan and sets forth certain operational rules related to
those terms. 
 2. PURPOSE 
 The Plan has been established to advance the interests of the Company by providing for the grant to Participants of Stock-based Awards. 
 3. ADMINISTRATION 
 The Administrator has discretionary authority, subject
only to the express provisions of the Plan, to interpret the Plan; determine eligibility for and grant Awards; determine, modify or waive the terms and conditions of any Award; prescribe forms, rules and procedures; and otherwise do all things
necessary to carry out the purposes of the Plan. Determinations of the Administrator made under the Plan will be conclusive and will bind all parties. 
 4. LIMITS ON AWARDS UNDER THE PLAN 
 A maximum of 10,106 shares of Stock may
be delivered in satisfaction of Awards under the Plan, as adjusted pursuant to Section 7(b). Any shares subject to an Award that are forfeited, that expire or that otherwise lapse without being exercised shall be again available for Awards
under the Plan. Stock delivered under the Plan may be authorized but unissued Shares or previously issued Shares acquired by the Company. 

5. ELIGIBILITY AND PARTICIPATION 
 The Administrator will select Participants from among the Listed Employees, which shall be subject to adjustment by the Board to reflect the termination of employment and replacement of any of the Listed
Employees and further adjusted in the event the Company consummates any significant mergers and acquisitions or other accretive transactions (including for avoidance of doubt, the hiring of one or more key personnel), as determined in the sole
discretion of the Board. Eligibility for Awards is limited to individuals described in the first sentence of this Section 5. All grants will be subject to compliance with U.S. federal and state securities laws and/or the laws of the applicable
foreign jurisdiction in which the Participant resides and/or performs services. 
 6. RULES APPLICABLE TO AWARDS 

  
 1 

 (a) All Awards 

(1) Award Provisions. The Administrator will determine the terms of all Awards, subject to the limitations provided
herein. By accepting (or under such rules as the Administrator may prescribe, being deemed to have accepted) an Award, the Participant agrees to the terms of the Award and of the Plan. Notwithstanding any provision of the Plan to the contrary,
awards of an acquired company that are converted, replaced or adjusted in connection with the acquisition may contain terms and conditions that are inconsistent with the terms and conditions specified herein, as determined by the Administrator.

 (2) Fair Market Value. In determining the fair market value of any share of Stock under the Plan, the
Administrator shall make the determination, (i) if at the applicable reference date the Stock is not readily tradable on an established securities market, in accordance with Treas. Regs. §1.409A-1(b)(5)(iv)(B), and (ii) in every other
case, using a methodology permitted under Treas. Regs. §1.409A-1(b)(5)(iv)(A). 
 (3) Transferability. Awards
may not be transferred other than by will or by the laws of descent and distribution or except as provided in an Award agreement. 
 (4) Vesting, Etc. The Administrator may determine the time or times at which an Award will vest or become exercisable and the terms on which an Award will remain exercisable. Without
limiting the foregoing, the Administrator may at any time accelerate the vesting or exercisability of an Award, regardless of any adverse or potentially adverse tax or other consequences resulting from such acceleration. Unless the Administrator
expressly provides otherwise or except as provided by the terms of an Award, the following rules will apply if a Participant’s Employment ceases: 
 (A) Immediately upon the cessation of Employment, all Awards held by the Participant will immediately cease to be exercisable and will immediately terminate except as otherwise provided at (B), (C), or
(D) below. 
 (B) Subject to (C), (D) and (E) below, all Awards held by the Participant
immediately prior to the cessation of the Participant’s Employment, to the extent then exercisable, will remain exercisable for the shorter of (i) a period of 30 days or (ii) the period ending on the latest date on which such Award
could have been exercised without regard to this Section 6(a)(4), and will thereupon immediately terminate. 

(C) If termination of Employment occurs by reason of death, all Awards held by the Participant immediately prior to the
Participant’s death, to the extent then exercisable, will remain exercisable for the shorter of (i) the one-year period ending with the first anniversary of the Participant’s death or (ii) the period ending on the latest date on
which such Awards could have been exercised without regard to this Section 6(a)(4), and will thereupon immediately terminate. 
 (D) If termination of Employment occurs by reason of Disability, all Awards held by the Participant immediately prior to the Participant’s Disability, to the extent then exercisable, will remain
exercisable for the shorter of (i) a 

  
 2 

 
period of 180 days following the termination due to Disability, or (ii) the period ending on the latest date on which such Awards could have been exercised without regard to this
Section 6(a)(4), and will thereupon immediately terminate. 
 (E) For the avoidance of doubt, all Awards
held by a Participant immediately prior to the cessation of the Participant’s Employment will immediately terminate upon such cessation if such cessation of Employment is in connection with an act or failure to act constituting Cause.

 (5) Taxes. Any exercise of an Award shall be conditioned upon satisfaction of all tax withholding requirements
as determined by the Administrator. The Administrator will make such provision for the withholding of taxes as it deems necessary. 
 (6) Rights Limited. Nothing in the Plan will be construed as giving any person the right to continued employment or services with the Company or its Affiliates, or any rights as a
stockholder except as to shares of Stock actually issued under the Plan. The loss of existing or potential profit in an Award will not constitute an element of damages in the event of termination of Employment for any reason, even if the termination
is in violation of an obligation of the Company or any Affiliate to the Participant 
 (7) Section 409A. Each
Award shall contain such terms as the Administrator determines, and shall be construed and administered, such that the Award is exempt from the requirements of Section 409A. 

(b) Awards Requiring Exercise 
 (1) Time And Manner Of Exercise. Unless the Administrator expressly provides otherwise, an Award requiring exercise by the holder will not be deemed to have been exercised until the
Administrator receives a notice of exercise (in form acceptable to the Administrator) signed by the appropriate person and accompanied by any payment required under the Award. If the Award is exercised by any person other than the Participant, the
Administrator may require satisfactory evidence that the person exercising the Award has the right to do so. 
 (2)
Exercise Price. The exercise price (or the base value from which appreciation is to be measured) of each Award requiring exercise shall be 100% of the Fair Market Value of the Stock subject to the Award, determined as of the date of
grant, or such higher amount as the Administrator may determine in connection with the grant. 
 (3) Payment Of Exercise
Price. When the exercise of an Award is to be accompanied by payment of the exercise price shall be paid as follows: (a) by cash or check acceptable to the Administrator, (b) by such other means, if any, as may be acceptable to the
Administrator, or (c) as provided in an Award. 
 (4) Maximum Term. The maximum term of each Award shall be
ten (10) years from the date of grant. 

  
 3 

 7. EFFECT OF CERTAIN TRANSACTIONS 

(a) Mergers, etc. Except as otherwise provided in an Award, the following provisions
shall apply in the event of a Change of Control and, in respect of paragraph (a)(2) below, such other significant transactions as determined by the Administrator in its sole discretion: 

(1) Assumption or Substitution. If the Change of Control is one in which there is an acquiring or surviving entity, the
Administrator may provide for the assumption of some or all outstanding Awards or for the grant of new awards in substitution therefor by the acquiror or survivor or an affiliate of the acquiror or survivor. 

(2) Cash-Out of Awards. If the Change of Control (or significant transaction) is one in which holders of Stock will receive
upon consummation a payment (whether cash, non-cash or a combination of the foregoing), the Administrator may provide for payment (a “cash-out”), with respect to some or all Awards or any portion thereof, equal in the case of each affected
Award or portion thereof to the excess, if any, of (A) the Fair Market Value of one share of Stock times the number of shares of Stock subject to the Award or such portion, over (B) the aggregate exercise or purchase price under the Award
or such portion, in each case on such payment terms (which need not be the same as the terms of payment to holders of Stock) and other terms, and subject to such conditions, as the Administrator determines. 

(3) Acceleration of Awards. Other than Awards assumed pursuant to Section 7(a)(1) above, each Award will become fully
exercisable prior to a Change of Control, on a basis that gives the holder of the Award a reasonable opportunity, as determined by the Administrator, following exercise of the Award to participate as a stockholder in the Change of Control.

 (4) Termination of Awards Upon Consummation of a Change of Control. Each unexercised Award will terminate upon
consummation of a Change of Control, other than Awards assumed pursuant to Section 7(a)(1) above. 
 (5) Additional
Limitations. Any share of Stock and any cash or other property delivered pursuant to Section 7(a)(2) above with respect to an Award may, in the discretion of the Administrator, contain such restrictions, if any, consistent with
Section 409A, as the Administrator deems appropriate to reflect any performance or other vesting conditions to which the Award was subject and that did not lapse (and were not satisfied) in connection with the Change of Control. 

(b) Changes in, Distributions with Respect to and Redemptions of Stock. 

(1) Basic Adjustment Provisions. In the event of a share dividend, share split or consolidation of shares (including a
reverse share split), recapitalization or other change in the Company’s capital structure (including any equity restructuring within the meaning of SFAS No. 123R), the Administrator shall make appropriate adjustments to the maximum number
of shares specified in Section 4(a) that may be delivered under the Plan and shall also make appropriate adjustments to the number and kind of shares or securities subject to Awards then outstanding or subsequently granted, any exercise prices
relating to Awards and any other 

  
 4 

 
provision of Awards affected by such change. 
 (2) Certain Other
Adjustments. The Administrator may also make adjustments of the type described in Section 7(b)(1) above to take into account distributions to stockholders other than those provided for in Section 7(a) and 7(b)(1), or any
other event, if the Administrator determines that adjustments are appropriate to avoid distortion in the operation of the Plan and to preserve the value of Awards made hereunder. Without limiting the generality of the foregoing, upon the occurrence
of a cash distribution with respect to the Stock that constitutes a “corporate transaction” described at Treas. Regs. §1.424-1(a)(3)(ii) (an “extraordinary dividend”), as determined by the Administrator, the Administrator
will cause the Company to take appropriate action as determined by the Administrator in its sole discretion to reflect such extraordinary dividend. 
 (3) Continuing Application of Plan Terms. References in the Plan to shares of Stock will be construed to include any shares or securities resulting from an adjustment pursuant to this
Section 7. 
 8. LEGAL CONDITIONS ON DELIVERY OF STOCK 
 The Company will not be obligated to deliver any shares of Stock pursuant to the Plan or to remove any restriction from shares of Stock previously delivered under the Plan until: (i) the Company is
satisfied that all legal matters in connection with the issuance and delivery of such shares have been addressed and resolved; (ii) if the outstanding Stock is at the time of delivery listed on any stock exchange or national market system, the
shares to be delivered have been listed or authorized to be listed on such exchange or system upon official notice of issuance; and (iii) all conditions of the Award have been satisfied or waived. If the sale of Stock has not been registered
under the Securities Act of 1933, as amended, the Company may require, as a condition to exercise of the Award, such representations or agreements as counsel for the Company may consider appropriate to avoid violation of such Act. The Company may
require that certificates evidencing Stock issued under the Plan bear an appropriate legend reflecting any restriction on transfer applicable to such Stock, and the Company may hold the certificates pending lapse of the applicable restrictions.

 9. AMENDMENT AND TERMINATION 
 The Administrator may at any time or times amend the Plan or any outstanding Award for any purpose which may at the time be permitted by law, and may at any time terminate the Plan as to any future grants
of Awards; provided, that except as otherwise expressly provided in the Plan the Administrator may not, without the Participant’s consent, alter the terms of an Award so as to affect materially and adversely the Participant’s rights under
the Award, unless the Administrator expressly reserved the right to do so at the time of the Award. Any amendments to the Plan shall be conditioned upon stockholder approval only to the extent, if any, such approval is required by applicable law
(including the Code), as determined by the Administrator. 
 10. OTHER COMPENSATION ARRANGEMENTS 

The existence of the Plan or the grant of any Award will not in any way affect the right of 

  
 5 

 
the Company or an Affiliate to Award a person bonuses or other compensation in addition to Awards under the Plan. 
 11. MISCELLANEOUS 
 (a) Waiver of Jury Trial. By
accepting an Award under the Plan, each Participant waives any right to a trial by jury in any action, proceeding or counterclaim concerning any rights under the Plan and any Award, or under any amendment, waiver, consent, instrument, document or
other agreement delivered or which in the future may be delivered in connection therewith, and agrees that any such action, proceedings or counterclaim shall be tried before a court and not before a jury. By accepting an Award under the Plan, each
Participant certifies that no officer, representative, or attorney of the Company has represented, expressly or otherwise, that the Company would not, in the event of any action, proceeding or counterclaim, seek to enforce the foregoing waivers.

 (b) Limitation of Liability. Notwithstanding anything to the contrary in the Plan, neither the Company, nor any
Affiliate, nor the Administrator, nor any person acting on behalf of the Company, any Affiliate, or the Administrator, shall be liable to any Participant or to the estate or beneficiary of any Participant or to any other holder of an Award by reason
of any acceleration of income, or any additional tax, asserted by reason of the failure of an Award to satisfy the requirements of Section 422 or Section 409A or by reason of Section 4999 of the Code; provided, that nothing in this
Section 11(b) shall limit the ability of the Administrator or the Company to provide by separate express written agreement with a Participant for a gross-up payment or other payment in connection with any such tax or additional tax. 

12. GOVERNING LAW 

Except as otherwise provided by the express terms of a sub-plan described in Section 12, the provisions of the Plan and of Awards
under the Plan shall be governed and construed in accordance with the laws of the State of Delaware. 

  
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 EXHIBIT A 
 Definitions Of Terms 
 The following terms, when used in the Plan,
will have the meanings and be subject to the provisions set forth below: 
 “Administrator”: A committee
designated by the Board. The Administrator may delegate ministerial tasks to such persons as it deems appropriate. In the event of any such delegation, the term “Administrator” shall include the person or persons so delegated to the extent
of such delegation. 
 “Affiliate”: with respect to any specified Person that is not a natural Person, any
other Person which directly or indirectly through one or more intermediaries controls, or is controlled by, or is under common control with, such specified Person (for the purposes of this definition, “control” (including, with correlative
meanings, the terms “controlling,” “controlled by” and “under common control with”) as used with respect to any Person, means the possession, directly or indirectly, of the power to direct or cause the direction of the
management or policies of such Person, whether through the ownership of voting securities, by agreement or otherwise) 

“Award”: A Stock Option or such other equity award as the Administrator may grant. 

“Board”: The Board of Directors of the Company. 

“Cause”: In the case of any Participant who is party to an employment or severance-benefit agreement that contains a
definition of “Cause,” the definition set forth in such agreement shall apply with respect to such Participant under the Plan. In the case of any other Participant, “Cause” shall mean (i) a material breach by the Participant
of the Participant’s duties and responsibilities, or (ii) the commission by the Participant of a felony involving moral turpitude, or (iii) the commission by the Participant of theft, fraud, embezzlement, material breach of trust or
any material act of dishonesty involving the Company or its subsidiaries, or (iv) a significant violation by the Participant of the code of conduct of the Company or its subsidiaries or of any statutory or common law duty of loyalty to the
Company or its subsidiaries. 
 “Change of Control”: (i) the consummation of a merger or consolidation of
the Company with or into any other Person in which holders of the Company’s voting securities immediately prior to such merger or consolidation will not, directly or indirectly, continue to hold at least 25% of the outstanding securities of the
Company, (ii) the acquisition by any Person or any group of Persons (other than existing stockholders), acting together in any transaction or related series of transactions (and expressly excluding a Public Offering), of such quantity of the
Company’s voting securities as causes such Person, or group of Persons, to own beneficially, directly or indirectly, as of the time immediately after such transaction or series of transactions, 75% or more of the combined voting power of the
voting securities of the Company, or (iii) a sale, lease, exchange or other transfer of all or substantially all of the Company’s assets. 
 “Code”: the Internal Revenue Code of 1986, as amended. References to the Code shall include any regulations promulgated thereunder. 

 “Company”: American Capital Acquisition Corporation. 

“Disability”: In the case of any Participant who is a party to an employment or severance-benefit agreement that
contains a definition of “Disability,” the definition set forth in such agreement shall apply with respect to such Participant under the Plan. In the case of any other Participant, “Disability” shall mean a disability that would
entitle a Participant to long-term disability benefits under the Company’s long-term disability plan to which the Participant participates. 
 “Employee”: Any person who is employed by the Company or a subsidiary. 
 “Employment”: A Participant’s employment or other service relationship with the Company or an Affiliate of the Company. Employment will be deemed to continue, unless the
Administrator expressly provides otherwise, so long as the Participant is employed by, or otherwise is providing services to the Company or its Affiliates. If a Participant’s employment or other service relationship is with an Affiliate and
that entity ceases to be an Affiliate, the Participant’s Employment will be deemed to have terminated when the entity ceases to be an Affiliate unless the Participant transfers Employment to the Company or its remaining Affiliates. 

“Fair Market Value”: Fair market value determined in accordance with Section 6(a)(2). 

“Listed Employees”: key Employees approved by the Board to participate in the Plan, as adjusted from time to time in
accordance with Section 5. 
 “Person”: Any individual, partnership, corporation, company, association,
trust, joint venture, limited liability company, unincorporated organization, entity or division, or any government, governmental department or agency or political subdivision thereof. 

“Plan”: The American Capital Acquisition Corporation 2010 Equity Incentive Plan, as amended from time to time and in
effect. 
 “Public Offering”: a public offering and sale of Common Stock for cash pursuant to an effective
registration statement under the Securities Act of 1933, as amended. 
 “Section 409A”: Section 409A of
the Code. 
 “Stock”: Common Stock of the Company. 

“Stock Option”: An option entitling the recipient to acquire shares of Stock upon payment of the exercise price.

 “Transfer”: any sale, pledge, assignment, encumbrance or other transfer or disposition of any Shares to any
other person, whether directly, indirectly, voluntarily, involuntarily, by operation of law, pursuant to judicial process or otherwise. 

  
 8

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