Document:

exv10w5

Exhibit 10.5

16 July 2010

Lawrence Pemble

Chief Financial Officer

Chindex International, Inc

4340 East West Highway, Suite 1100

Bethesda, Maryland 20814

By Facsimile: 301 215 7719

Chindex
International– IFC Investment #26133: Amendatory Letter No.3

Dear Mr. Pemble,

1. References made to the Loan Agreement dated December 10, 2007 (the “Loan Agreement”), by and
among Chindex International, Inc. (the “Company”) and International Finance Corporation (“IFC”).
Capitalized terms are not defined in this Amendatory Letter and shall have the same meanings
accorded to them in the Loan Agreement.

2. IFC hereby agrees to extend the deadline for first Disbursement referred to in Section 2.12 (a)
(i) of the Loan Agreement until October 1, 2010 and to amend the loan Agreement as set forth
below.

3. Section 2.12 (a) (i) is hereby amended as follows:

     2.12 (a) (i) if the first Disbursement to such Onshore Borrower has not been made by October
1, 2010, or such other later date as the parties agree;

4. Please acknowledge your agreement and acceptance of the foregoing by countersigning the
enclosed duplicates of this Amendatory Letter in the space provided below and returning two (2)
executed
originals to IFC.

Yours sincerely,

Colin J. Warren

Senior Manager

Asia Portfolio – Manufacturing, Agribusiness, Health & Education

	 	 	 	 	 

	Agreed:

	 	/s/ Lawrence Pemble	 	 
	Name:

	 	Lawrence Pemble	 	 
	Date:

	 	7/14/10exv10w1

Exhibit 10.1

AMENDED AND RESTATED

TOTAL SYSTEM SERVICES, INC.

DEFERRED COMPENSATION PLAN

AMENDED AND RESTATED AS OF JANUARY 1, 2010

PLAN DOCUMENT

 

 

	I.	 	INTRODUCTION

	 	A.	 	Purpose of Plan. The Employer has adopted the Plan set forth herein for two
primary purposes: (a) to provide Eligible Employees with contributions that are precluded
under the Employer’s qualified retirement plans as a result of limitations imposed under
Code Section 401(a)(17) and 415, and (b) to provide Eligible Employees with an opportunity
to defer a portion of their Compensation. In addition, the Employer may, in its discretion,
credit additional amounts to a Participant’s deferral Account in the form of Matching
Credits.
	 
	 	B.	 	Status of Plan. To the extent the Plan provides benefits in excess of the
limitations of Code Section 415, the Plan is intended to be an “excess benefit plan” within
the meaning of Sections 3(36) and 4(6) of ERISA. The Plan also is intended to be “a plan
which is unfunded and is maintained by an employer primarily for the purpose of providing
deferred compensation for a select group of management or highly compensated employees” and
to satisfy the requirements of a “top hat” plan under Sections 201(2), 301(a)(3), 401(a)(1),
and 4021(b)(6) of ERISA. The Plan shall be interpreted and administered to the extent
possible in a manner consistent with such intent. This Plan is intended to constitute a
nonqualified deferred compensation plan and to meet the requirements of Code Section 409A.
	 
	 	C.	 	Establishment of Plan. The Plan was established as of January 1, 2008, upon the
transfer of certain assets and liabilities of the Synovus Financial Corp./Total System
Services, Inc. Deferred Compensation Plan (“Prior Plan”) in connection with the spin-off of
the Company from Synovus Financial Corp. All elections under the provisions of the Prior
Plan (including deferral, investment and distribution elections and beneficiary
designations) shall be recognized as valid elections under this Plan with respect to
Accounts transferred from the Prior Plan to this Plan. In addition, any Participant employed
by the Employer on December 31, 2007, and any Eligible Employee who transferred from Synovus
Financial Corp. or any Affiliate of Synovus Financial Corp. to the Company or any Affiliate
of the Company from January 1, 2008 to December 31, 2008, received credit for service under
this Plan to the same extent such service was recognized under the provisions of the Prior
Plan. The Plan has been amended from time to time and was most recently amended and
restated effective as of January 1, 2009. Effective January 1, 2010 (except for certain
specific effective dates contained herein), the Plan is amended and restated as set forth in
this document.

	II.	 	DEFINITIONS

Wherever used herein, the following terms have the meanings set forth below, unless a different
meaning is clearly required by the context:

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	 	A.	 	“Account” means, for each Participant, the bookkeeping account established for his or her
benefit under the Plan.
	 
	 	B.	 	“Code” means the Internal Revenue Code of 1986, as amended from time to time. Reference
to any section or subsection of the Code includes reference to any comparable or succeeding
provisions of any legislation that amends, supplements or replaces such section or
subsection.
	 
	 	C.	 	“Compensation” shall include:

	 	(i)	 	Salary (and for this purpose salary includes base salary, vacation pay, sick
pay, short-term disability pay, lump sum merit payments, signing bonuses, retention
bonuses and military differential pay (payment by Employer to a Participant while on
military service representing all or a portion of the wages the Participant would have
received from Employer if the Participant were in active employment instead of
military service));
	 
	 	(ii)	 	Commissions;
	 
	 	(ii)	 	Overtime;
	 
	 	(iii)	 	Performance bonuses (but no other bonuses unless specifically identified in
this subsection (C)); and,
	 
	 	(iv)	 	Cash incentives.

Compensation does not include any other type of compensation not described in clauses
(i)-(iv) above. For example, Compensation does not include the following:

	 	(i)	 	Expense allowances (e.g., auto allowances, expatriate allowances, tuition
financial planning and reimbursement of country club dues);
	 
	 	(ii)	 	Awards, dues and retirement gifts;
	 
	 	(iii)	 	Fringe benefits (cash and non-cash fringe benefits including imputed life
insurance and disability insurance, airplane usage, automobile usage, childcare
expenses, adoption assistance, tuition reimbursement, cell phone and other imputed
fringe benefits);
	 
	 	(iv)	 	Moving expenses;
	 
	 	(v)	 	Deferred compensation — including both contributions (other than
contributions under this Plan) and distributions (and for this purpose benefits under
an equity compensation arrangement such as stock options, 

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	 	 	 	employee stock purchase plans, performance shares, restricted stock awards, dividends
on stock awards and restricted stock units are “deferred compensation”); and

	 	(vi)	 	Welfare benefits. (Long-term disability is considered a welfare benefit and
therefore is not included; but see subsection (i) above specifying that sick pay and
short-term disability are included. Worker’s compensation payments of any type and
severance pay of any type are considered welfare benefits and are not included).

	 	 	 	In addition, Compensation shall include Employee Contributions under the TSYS Retirement
Savings Plan, salary reduction pre-tax contributions made pursuant to Code Section 132(f)
(qualified transportation fringe benefits), salary reduction pre-tax contributions to a
Code Section 125 Plan maintained by the Employer and deemed Section 125 compensation (as
defined in Revenue Ruling 2002-27). Compensation shall be determined by ignoring any
income exclusions under Code Section 3401(a) based on the nature or location of employment.
	 
	 	D.	 	“Matching Credit” means an amount credited to a Participant’s Account by the Employer in
accordance with Section IV.C.
	 
	 	E.	 	“Effective Date” means January 1, 2010.
	 
	 	F.	 	“Elective Deferral” means the portion of Compensation which is deferred by a Participant
under Section IV.A.
	 
	 	G.	 	“Eligible Employee” means each individual selected by the Plan Administrator for
eligibility from among a select group of management or highly compensated employees of the
Employer. Unless otherwise determined by the Plan Administrator, an Eligible Employee must
have a position with the Employer equivalent to a group executive or higher.
	 
	 	H.	 	“Employer” means Total System Services, Inc. and any of its affiliates.
	 
	 	I.	 	“ERISA” means the Employee Retirement Income Security Act of 1974, as amended from time
to time. Reference to any section or subsection of ERISA includes reference to any
comparable or succeeding provisions of any legislation that amends, supplements or replaces
such section or subsection.
	 
	 	J.	 	“Excess Benefits Credit” means an amount credited to a Participant’s Account by the
Employer in accordance with Section IV.B.
	 
	 	K.	 	“Participant” means any individual who participates in the Plan in accordance with
Article III.

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	 	L.	 	“Performance-Based.” An incentive bonus or other payment of Compensation is
Performance-Based if the amount of the payment 
	 	or the entitlement thereto is
contingent on the satisfaction of organizational or individual performance criteria relating to a
performance period of at least 12 consecutive months. The organizational or individual
performance criteria shall be established in writing no later than 90 days after the beginning of
the period of service to which the criteria relate, and the outcome must be substantially
uncertain at the time the criteria are established. Notwithstanding the above, Performance-Based
Compensation may be based on subjective performance criteria, provided that:

	 	(i)	 	The subjective performance criteria are bona fide and relate to the performance of
the Participant, a group of service providers that includes the Participant, or a
business unit for which the Participant provides services (which may include the
entire organization); and
	 
	 	(ii)	 	the determination that any subjective performance criteria have been met is
not be made by the Participant or a family member of the Participant (as defined in
Code Section 267(c)(4) applied as if the family of an individual includes the spouse
of any member of the family), or a person under the effective control of the
Participant or such a family member, and no amount of the Compensation of the person
making such determination is effectively controlled in whole or in part by the
Participant or such a family member.

	 	M.	 	“Plan” means the Amended and Restated Total System Services, Inc. Deferred Compensation
Plan as set forth herein and all subsequent amendments hereto. Any election forms approved
or prescribed by the Plan Administrator and distributed to Participants shall constitute
part of the Plan as it relates to such Participants.
	 
	 	N.	 	“Plan Administrator” means the Employer, or the person, persons or entity otherwise
designated by the Employer to administer the Plan.
	 
	 	O.	 	“Plan Year” means the calendar year.
	 
	 	P.	 	“Valuation Date” means each business day in the Plan year and any such other date
designated by the Plan Administrator.
	 
	 	Q.	 	“Vested” means the nonforfeitable right to a portion of the Participant’s Account,
determined in accordance with the vesting schedule set forth in Section V.D.

	III.	 	PARTICIPATION

	 	A.	 	Commencement of Participation. Any individual who is an Eligible Employee and who
has elected to defer part of his or her Compensation in accordance with Section IV.A or who
has been selected to receive Excess Benefits Credits under Section IV.B shall become a
Participant on the date such Elective Deferral election or Excess Benefit Credit is made, as
the case may be.

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	 	B.	 	Continued Participation. Subject to Section III.C, an individual who has become a
Participant in the Plan shall continue to be a Participant so long as any amount remains
credited to his or her Account.
	 
	 	C.	 	Termination of Participation. The Plan Administrator may terminate an employee’s
participation in the Plan prospectively for any reason, effective as of the first day of the
Plan Year following such termination of participation, including but not limited to the Plan
Administrator’s determination that such termination is necessary in order to maintain the
Plan as an “excess plan” or a “top hat” plan within the meaning of ERISA. Vested Amounts
credited to a Participant’s Account shall be paid out to such Participant in accordance with
the Participant’s election under Article VI.

	IV.	 	DEFERRALS AND CREDITS

	 	A.	 	Elective Deferrals.

	 	1.	 	In general. An individual who is an Eligible Employee may elect to
defer a designated portion of Compensation to be earned during a Plan Year, by filing
an irrevocable written election with the Plan Administrator prior to the first day of
the Plan Year in which such Compensation is to be earned, or such earlier day
determined by the Plan Administrator. An individual who first becomes an Eligible
Employee on or after the first day of any Plan Year may elect to defer a designated
portion of his or her Compensation by filing an irrevocable written election with the
Plan Administrator on or before the date that is 30 days after the date on which the
employee first becomes an Eligible Employee. In the case of the deferral of any
Performance-Based Compensation, such election must be made no later than six months
before the end of the performance period, provided that in no event may an election to
defer Performance-Based Compensation be made after such Compensation has become
readily ascertainable within the meaning of Code Section 409A. Notwithstanding the
foregoing, in the case of the deferral of Performance-Based Compensation under a
Performance-Based Compensation plan or program with a performance period exceeding one
year in length, the deferral election must be made no later than halfway through such
performance period, provided that the Performance-Based Compensation has not become
readily ascertainable within the meaning of Code Section 409A prior to such time.
	 
	 	2.	 	Nature of Election. Each election under this Section IV for a Plan
Year (or, with respect to a new Participant, the balance of a Plan Year) shall be made
on a form approved or prescribed by the Plan Administrator and shall apply only to
Compensation earned for such Plan Year after the date the election form is completed
and filed with the Plan Administrator. The election form shall apply to all
Compensation (although the Plan Administrator may, in its discretion, allow for
different deferral elections to be made with respect to different types of
Compensation) and shall specify the whole percentage or 

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	 	 	 	flat dollar amount that is to be deferred. Notwithstanding
the foregoing, the Plan
Administrator may allow separate election forms to be submitted with respect to
Performance-Based Compensation pursuant to Section III.A.1. A Participant may not
revoke his or her deferral election but may change his or her deferral election for
future years by timely filing a new deferral election for such years..

	 	B.	 	Excess Benefit Credits. The Employer shall credit the Account of each Participant
with the excess of any employer contributions that would have been allocated to the
Participant’s account under the TSYS Retirement Savings Plan but for the limitation of Code
Sections 401(a)(17) and 415 over the amount actually credited to such account; such credits
to be made as of the date or dates that the amounts would have been allocated to the
Participant’s account under the Retirement Savings Plan.
	 
	 	C.	 	Matching Credits. The Employer may, in its discretion, credit to a Participant’s
account each Plan Year during which the Participant is selected to participate in the Plan
an amount equal to a percentage of all or a portion of the Participant’s Elective Deferral
for such Plan Year as a matching contribution. The amount of any such contributions may
vary from year to year or among Participants in the discretion of the Employer. In general,
unless otherwise determined by the Plan Administrator, such matching contributions shall be
made at the same rate as matching contributions under the Retirement Savings Plan, but shall
apply only if the sum of the Participant’s base salary and target annual bonus, if any, for
the Plan Year is greater than the dollar limitation on benefits and contributions under
qualified retirement plans under 401(a)(17) of the Code for the of the relevant Plan Year,
and such matching contribution shall apply only with respect to Compensation deferred under
the Plan in excess of such limitation. For example, if the 401(a)(17) limit for a given
Plan Year is equal to $245,000, the applicable matching rate is 4%, and the sum of the
Participant’s base salary and target annual bonus for the Plan Year is equal to $275,000,
then, unless otherwise determined by the Plan Administrator, the Employer will match the
Participant’s deferral under the Plan, dollar for dollar, for up to $1,200 (which is 4% of
the $30,000 overage).

	V.	 	ACCOUNTS

	 	A.	 	Accounts. The Plan Administrator shall establish an Account for each Participant
reflecting Elective Deferrals, Excess Benefit Credits, or Matching Credits made for the
Participant’s benefit together with any adjustments hereunder, subject to Sections V.E and
IX.A. As of each Valuation Date, the Plan Administrator shall provide the Participant with a
statement of his or her Account reflecting the income, gains and losses (realized and
unrealized), amounts of deferrals and credits, and distributions of such Account since the
prior Valuation Date.
	 
	 	B.	 	Investments. Each Participant’s Account shall be deemed invested in shares of any
open-end registered investment company for which Fidelity Investments or 

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	 	 	 	one of its subsidiaries or affiliates (collectively
“Fidelity”) serves as investment advisor
or for which Fidelity is the principal underwriter, or any other investment option
selected by the Plan Administrator. If any Participant or beneficiary makes an investment
selection, the Employer (or in the event of the establishment of a trust hereunder, the
trustee of such trust as directed by the Employer) may follow such investment selection but
shall not be legally bound to do so.

	 	C.	 	Payments. Each Participant’s Account shall be reduced by the amount of any
payment made to or on behalf of the Participant under Article VI as of the date such payment
is made.
	 
	 	D.	 	Vesting. A Participant will at all times be 100% Vested in the portion of his or
her Account attributable to Elective Deferrals. A Participant will be Vested in the portion
of his or her Account attributable to Excess Benefit Credits and Matching Credits according
to the following schedule, based on his or her years of service with the Employer. A
Participant’s years of service for this purpose will be determined by the Administrator
pursuant to uniform rules based on the time elapsed since the Participant’s commencement of
employment with the Employer or its affiliates.

	 	 	 

	Years of Service
	 	% Vested
	 
	 	 
	less than 2
	 	0
	2
	 	100

	 	 	 	Prior to the amendment and restatement of the Plan as of the Effective Date, Excess Benefit
Credits were subject to a five-year service vesting requirement (with 25% of the potion of
the Account attributable to Excess Benefit Credits becoming vested on an annual basis over
a period of five years of service with the Employer). Any portion of a Participant’s
Account which was unvested as of the Effective Date shall remain subject to such original
vesting condition, unless the Participant was employed by the Employer as of the Effective
Date, in which case the vesting schedule set forth in this Section V.D. shall apply.
	 
	 	E.	 	Forfeiture of non-Vested Amounts. To the extent that any amounts credited to a
Participant’s Account are not Vested at the time the Account becomes distributable under the
Plan, such non-Vested amounts shall be forfeited.
	 
	 	F.	 	Plan Mergers. From time to time, other non-qualified deferred compensation plans
may be merged into the Plan. All Accounts resulting from such merged plans will be 100%
Vested as of the date of merger. A list of merged plans, together with any special terms and
conditions adopted in connection with the merger, may be attached to the Plan as an Exhibit.

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	VI.	 	PAYMENTS

	 	A.	 	Unforeseeable Financial Emergency. A Participant who believes he or she is
suffering an “Unforeseeable Financial Emergency” may apply to the Plan Administrator for a
distribution under the Plan in order to alleviate such emergency. An “Unforeseeable
Financial Emergency” shall mean a severe financial hardship resulting from an illness or
accident of the Participant or a dependent (as defined in Section 152 of the Code without
regard to Section 152(b)(1), (b)(2), and (d)(1)(B)), loss of the Participant’s property due
to casualty (including the need to rebuild a home following damage to a home not otherwise
covered by insurance), or other similar extraordinary and unforeseeable circumstances
arising as a result of events beyond the control of the Participant. Except as otherwise
provided herein, the purchase of a home and the payment of college tuition are not
unforeseeable emergencies. Whether a Participant or dependent is faced with an unforeseeable
emergency for purposes of this Section VI.A is to be determined by the Plan Administrator
based on the relevant facts and circumstances of each case, but, in any case, a distribution
on account of an unforeseeable emergency may not be made to the extent that such emergency
is or may be relieved through reimbursement or compensation from insurance or otherwise, by
liquidation of the Participant’s assets, to the extent the liquidation of such assets would
not cause severe financial hardship, or by cessation of deferrals under the Plan. If the
Plan Administrator determines, in its sole discretion, that a participant qualified for a
distribution due to an Unforeseeable Financial Emergency, the Employer shall be directed to
pay to the Participant an amount which it determines is reasonably necessary to satisfy the
emergency need, not to exceed the Vested portion of the Participant’s Account balance, and
the Employer shall pay such amount to the Participant in a single lump sum cash payment.
	 
	 	B.	 	Timing of Distribution. Each Participant shall specify as part of his or her
deferral election under Section IV.A, the date on which the Elective Deferrals and/or Vested
Excess Benefit Credits and/or Matching Credits made on his or her behalf, if any, shall be
distributed. The Plan Administrator may, in its discretion, allow for different distribution
elections to be made with respect to different types of Compensation. The Participant may
elect the timing of the payment of all Vested amounts credited to his or her Account to
begin on one of the following options:

	 	1.	 	the January 1 following a specified date, which must be at least two years
after the Plan Year for which the Elective Deferrals, Excess Benefit Credits, or
Matching Credits are made, or
	 
	 	2.	 	within 90 days following the Participant’s “separation from service” due
to death, or
	 
	 	3.	 	on the first day of the seventh month following the Participant’s “separation
from service” from the Employer for any reason, except on account of death. In the
case of installment payments under Section VI.D that would have

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	 	 	 	otherwise been paid during the first six months following the Participant’s separation
from service, the first payment will include a lump sum payment equal to any annual
installment that would have been made during such 6 month delay.

	 	 	 	For purposes of this Plan, the term “separation from service” shall have the meaning
as set forth in Code Section 409A and the final regulations thereunder (without giving
effect to any elective provisions that may be available under such definition).
	 
	 	 	 	The foregoing election shall be made on a form approved or prescribed by the Plan
Administrator. A Participant may irrevocably elect to subsequently postpone such
distribution provided that: (i) the subsequent election shall not take effect for at least
12 months after the date on which it is made; (ii) the subsequent election must be made at
least 12 months prior to the original payment date; and (iii) the subsequent election shall
result in a new payment date that is delayed by at least five (5) years, as measured from
the original payment date. Any subsequent election must be in writing, filed in a manner
acceptable to the Plan Administrator and comply with such other restrictions, consistent
with Code Section 409A, that are imposed generally by the Plan Administrator on such
postponements.
	 
	 	 	 	If no election is in effect with respect to a portion of a Participant’s Account with
respect to the start date of the distribution, then distribution will begin on the first
day of the seventh month following the Participant’s termination of employment from the
Employer for any reason, except on account of death, or, if earlier, within 90 days
following termination of employment due to death.
	 
	 	C.	 	Beneficiary Designation. A Participant shall designate a beneficiary who shall be
entitled to receive any Vested amounts remaining in the Participant’s Account after his or
death. Such designation shall be made in writing on a form approved or prescribed by the
Plan Administrator or submitted electronically in such form as may be approved or prescribed
by the Plan Administrator, and may be changed by the Participant at any time. If there is no
such designation or no designated beneficiary survives the Participant, payment shall be
made to the Participant’s estate.
	 
	 	D.	 	Form of Payment.

	 	1.	 	Each Participant shall specify as part of his or her deferral election
under Section IV.B a form of payment of the Elective Deferrals, Excess Benefit
Credits, and/or Matching Credits, made on his or her behalf, if any. The Participant
may elect the form of payment of all Vested amounts credited to his or her Account
from one of the following options:

	 	a)	 	a single lump sum payment; or

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	 	b)	 	annual installments over a period elected by the Participant up to
10 years, the amount of each installment to equal the balance of his or her
Account immediately prior to the installment divided by the number of
installments remaining to be paid.

	 	 	 	The foregoing election shall be made on a form approved or prescribed by the Plan
Administrator. A Participant may irrevocably elect to subsequently change such form of
payment provided that: (i) the subsequent election shall not take effect for at least 12
months after the date on which it is made; (ii) the subsequent election must be made at
least 12 months prior to the original payment date; and (iii) the subsequent election shall
result in a new payment date that is delayed by at least five (5) years, as measured from
the original payment date. Any subsequent election must be in writing, filed in a manner
acceptable to the Plan Administrator and comply with such other restrictions, consistent
with Code Section 409A, that are imposed generally by the Plan Administrator on such
postponements.
	 
	 	 	 	If no election is in effect with respect to a portion of a Participant’s Account with
respect to form of payment, payment will be made in the form of annual installments for a
period of 10 years. 

Payments under this Plan shall be made in cash. Regardless of the Participant’s election,
if the Participant’s Vested Account balance is less than or equal to $10,000, the
distribution will be made in a single lump sum payment.

	VII.	 	ADMINISTRATION

	 	A.	 	Plan Administrator; Interpretation. The Plan Administrator shall oversee the
administration of the Plan. The Plan Administrator shall have complete discretionary control
and authority to administer all aspects of the Plan, including without limitation the power
to appoint agents and counsel, and to determine the rights and benefits and all claims,
demands and actions arising out of the provisions of the Plan of any Participant,
beneficiary, deceased Participant, or other person having or claiming to have any interest
under the Plan, in a manner consistent with Section VII.B. The Plan Administrator shall have
the exclusive discretionary power to interpret the Plan and to decide all matters under the
Plan. Such interpretation and decision shall be final, conclusive and binding on all
Participants and any person claiming under or through any Participant, in the absence of
clear and convincing evidence that the Plan Administrator acted arbitrarily and
capriciously. Any individual serving as Plan Administrator, or on a committee acting as Plan
Administrator, who is a Participant will not vote or act on any matter relating solely to
himself or herself. When making a determination or calculation, the Plan Administrator shall
be entitled to rely on information furnished by a Participant, a beneficiary, or any other
person or entity. The Plan Administrator shall be deemed to be the plan administrator with
responsibility for complying with any reporting and disclosure requirements of ERISA.

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	 	B.	 	Claims Procedure.

	 	1.	 	In General. If any person believes he or she is being denied any
rights or benefits under the Plan, such person may file a claim in writing with the
Plan Administrator. If any such claim is wholly or partially denied, the Plan
Administrator will notify such person of its decision in writing. Such notification
will contain (i) specific reasons for the denial, (ii) specific reference to pertinent
plan provisions, (iii) a description of any additional material or information
necessary for such person to perfect such claim and an explanation of why such
material or information is necessary and (iv) information as to the steps to be taken
if the person wishes to submit a request for review. Such notification will be given
within 90 days after the claim is received by the Plan Administrator (or within 180
days, if special circumstances require an extension of time for processing the claim,
and if written notice of such extension and circumstances is given to such person
within the initial 90 day period).
	 
	 	2.	 	Appeals. Within 60 days after the date on which a person receives
a written notice of a denied claim (or, if applicable, within 60 days after the date
on which such denial is considered to have occurred) such person (or his or her duly
authorized representative) may (i) file a written request with the Plan Administrator
for a review of his or her denied claim and of pertinent documents and (ii) submit
written issues and comments to the Plan Administrator. The Plan Administrator will
notify such person of its decision in writing. Such notification will be written in a
manner calculated to be understood by such person and will contain specific reasons
for the decision as well as specific references to pertinent plan provisions. The
decision on review will be made within 60 days after the request for review is
received by the Plan Administrator (or within 120 days, if special circumstances
require an extension of time for processing the request, such as an election by the
Plan Administrator to hold a hearing, and if written notice of such extension and
circumstances is given to such person within the initial 60 day period).

	 	C.	 	Indemnification of Plan Administrator. The Employer agrees to indemnify and to
defend to the fullest extent permitted by law any director, officer or employee of the
Employer or any affiliated company who serves as the Plan Administrator or as a member of a
committee appointed to serve as Plan Administrator, or who assists the Plan Administrator in
carrying out its duties as part of his or her employment (including any such individual who
formerly served in any such capacity) against all liabilities, damages, costs and expenses
(including attorneys’ fees and amounts paid in settlement of any claims approved by the
Employer) occasioned by any act or omission to act in connection with the Plan, if such act
or omission is in good faith.

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	VIII.	 	AMENDMENT AND TERMINATION

	 	A.	 	Amendments. The Employer shall have the right to amend the Plan from time to
time, subject to Section VIII.C, by an instrument in writing which has been executed on the
Employer’s behalf by an officer thereof or by vote of its Board of Directors.
	 
	 	B.	 	Termination of Plan. This Plan is strictly a voluntary undertaking on the part of
the Employer and shall not be deemed to constitute a contract between the Employer and any
Eligible Employee (or any other employee) or a consideration for, or an inducement or
condition of employment for, the performance of the services by any Eligible Employee (or
other employee). The Employer reserves the right to terminate the Plan at any time, subject
to Section VIII.C, by an instrument in writing which has been executed on said Employer’s
behalf by an officer thereof or by vote of its Board of Directors; provided, the Plan may
not be terminated before the date on which all amounts credited to all Participant Accounts
have been distributed in accordance with Article VI, except as permitted under Code Section
409A and Treas. Reg. Section 1.409A-3(j)(ix).
	 
	 	C.	 	Existing Rights. No amendment or termination of the Plan shall adversely affect
the rights of any Participant with respect to amounts credited to his or her Account that
are attributable to Elective Deferrals, Excess Benefit Credits, or Matching Credits credited
prior to the date of such amendment or termination. Any termination of the Plan will cause
each Participant to be 100% Vested in his or her Account, notwithstanding Section V.D. The
limitations described in this Section VIII.C shall not apply to any amendment of the Plan
which is reasonably necessary, in the opinion of Employer’s counsel, (i) to preserve the
intended income tax consequences of the Plan or (ii) to guard against other material adverse
impacts on Participants and beneficiaries, and which, in the opinion of Employer’s counsel,
is drafted primarily to preserve such intended consequences, or status, or to guard against
such adverse impacts.
	 
	 	D.	 	Assignment. The rights and obligations of the Employer shall enure to the benefit
of and shall be binding upon its successors and assigns.

	IX.	 	MISCELLANEOUS

	 	A.	 	No Funding. The Plan constitutes a mere promise by the Employer to make benefit
payments to such Participants and beneficiaries in the future and Participants and
beneficiaries shall have the status of general unsecured creditors of the Employer. Any
Accounts established pursuant to the Plan shall remain the property of the Employer until
distributed, and nothing in the Plan will otherwise be construed to create a trust or to
obligate the Employer or any other person to segregate a fund, purchase an insurance
contract, or in any other way currently to fund the future payment of any benefits
hereunder, nor will anything herein be construed to give any employee or any other person
rights to any specific assets of the Employer or of any other person. The Employer may, in
its sole discretion,

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	 	 	 	create a grantor trust to pay its obligations hereunder, but shall have no obligation to do
so. In all events, it is the intent of the Employer that the Plan be treated as unfunded
for tax purposes and for purposes of Title I of ERISA.

	 	B.	 	Nonassignability. None of the benefits, payments, proceeds or claims of any
Participant or beneficiary shall be subject to any claim of any creditor of any Participant
or beneficiary and, in particular, the same shall not be subject to attachment or
garnishment or other legal process by any creditor of such Participant or beneficiary, nor
shall any Participant or beneficiary have any right to alienate, anticipate, commute,
pledge, encumber, sell, transfer or assign any of the benefits or payments or proceeds which
he may expect to receive, contingently or otherwise, under the Plan.
	 
	 	C.	 	Limitation of Participants’ Rights. Participation in the Plan shall not give any
Eligible Employee the right to be retained in the employ of the Employer or any right or
interest in the Plan other than as herein provided. The Employer reserves the right to
dismiss any Eligible Employee without any liability for any claim against the Employer,
except to the extent provided herein.
	 
	 	D.	 	Government Regulations. It is intended that this Plan will comply with all
applicable laws and government regulations, and the Employer shall not be obligated to
perform an obligation hereunder in any case where, in the opinion of the Employer’s counsel,
such performance would result in the violation of any law or regulation.
	 
	 	E.	 	Governing Law. The Plan shall be construed, administered, and governed in all
respects under and by the laws of the State of Georgia. If any provision shall be held by a
court of competent jurisdiction to be invalid or unenforceable, the remaining provisions
hereof shall continue to be fully effective.
	 
	 	F.	 	Headings and Subheadings. Headings and subheadings in this Plan are inserted for
convenience only and are not to be considered in the construction of the provisions hereof.

By:/s/Ryland Harrelson

Title: Executive Vice President

Date: June 30, 2010

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Exhibit “A”

Merged Plans

[update for subsequent plan mergers]

	 	 	 	 	 
	Plan’s Name	 	Date of Merger	 	Terms and Conditions
	Vital Processing Services, 

LLC Deferred Retention 

Compensation Plan

	 	July 8, 2005
	 	New distribution elections
permitted until 7/31/05 for
participants who have not
separated from service
(separated participants
Stephen Swope will be paid
in a lump sum in August of
2005 and Glen Hunter will
be paid in May of 2006).
New distribution elections
may be made for 1-15 years
and on annual or monthly
basis; other distribution
provisions governed by TSYS
Plan. Contribution
elections grandfathered
(including elections for
percentages and specific
dollar amounts) so long as
compliant with Internal
Revenue Code Section 409A.
	 
	 	 	 	 
	Vital Processing Services, 

LLC Long-Term Incentive 

Plan

	 	July 8, 2005
	 	New distribution elections
permitted until 7/31/05 for
participants who have not
separated from service. New
distribution elections may
be made for 1-15 years and
on annual or monthly basis;
other distribution
provisions governed by TSYS
Plan. Contribution
elections grandfathered
(including elections for
percentages and specific
dollar amounts) so long as
compliant with Internal
Revenue Code Section 409A.

- 15 -

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