Document:

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Exhibit 10-O

                               THIRD AMENDMENT OF
                              TRUSERV CORPORATION
                     SAVINGS AND COMPENSATION DEFERRAL PLAN
           (AS AMENDED AND RESTATED EFFECTIVE AS OF JANUARY 1, 1998)

         WHEREAS, TruServ Corporation (the "Company") has established and
maintains the TruServ Corporation Savings and Compensation Deferral Plan (the
"Plan"); and

         WHEREAS, the Company desires to amend the Plan to reflect changes to
the way that Company matching contributions are determined under the Plan;

         NOW, THEREFORE, by virtue and in exercise of the power reserved to the
Company by Section 10.01 of the Plan and pursuant to resolutions adopted by the
Board of Directors of the Company, the Plan be and is hereby amended, effective
January 1, 2002, by substituting for Section 3.02 of the Plan the following:

         "3.02    Matching Contributions

                  For each Plan Year, the Company will make a Matching
                  Contribution under either clause (a), (b) or (c) below on
                  behalf of each Participant who (i) elects to make Income
                  Deferral Contributions under Section 3.01 during such Plan
                  Year and (ii) meets the requirements of this Section 3.02. A
                  Participant's Matching Contribution will equal:

                  (a)      33.33% of the Participant's Income Deferral
                           Contributions for the Plan Year, to the extent such
                           Income Deferral Contributions do not exceed 6% of
                           such Participant's Compensation for the Plan Year; or

                  (b)      66.67% of the Participant's Income Deferral
                           Contributions for the Plan Year, to the extent such
                           Income Deferral Contributions do not exceed 6% of
                           such Participant's Compensation for the Plan Year if,
                           and only if, the Company meets certain target
                           performance criteria as established from time to time
                           by the Board of Directors, in its sole discretion,
                           but falls below the Maximum Match Criteria (defined
                           below) established for the Plan Year; or

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                  (c)      100% of the Participant's Income Deferral
                           Contributions for the Plan Year, to the extent such
                           Income Deferral Contributions do not exceed 6% of
                           such Participant's Compensation for the Plan Year if,
                           and only if, the Company meets certain maximum
                           performance criteria (the `Maximum Match Criteria')
                           as established from time to time by the Board of
                           Directors, in its sole discretion.

                  Only one of the Matching Contribution formulae described in
                  clauses (a), (b) and (c) of the preceding sentence will apply
                  for any Plan Year. For purposes of this Section 3.02,
                  Compensation for services rendered when an Employee is not a
                  Participant is disregarded.

                  Such Matching Contributions shall be allocated on an annual
                  basis only to the accounts of Participants who are actively
                  employed by the Company as of the Anniversary Date, who are on
                  authorized medical leave of absence as of the Anniversary
                  Date, or whose employment has terminated during the Plan Year
                  after attainment of Normal Retirement Age, as a result of
                  involuntary termination by the Company or as a result of death
                  or Disability. In order to clarify the meaning of the phrase
                  `involuntary termination by the Company' as used herein and
                  consistent with past administrative practice and procedure
                  under the Plan, such phrase means involuntary termination by
                  the Company due to facility closing, reorganization, or
                  reduction in force.

                  The Matching Contributions are made expressly conditional on
                  the Plan satisfying the provisions of Sections 3.01, 3.06 and
                  3.07. If any portion of the Income Deferral Contributions to
                  which the Matching Contribution relates is returned to the
                  Participant under Sections 3.01 or 3.06, the corresponding
                  Matching Contribution shall be forfeited and if any amount of
                  the Matching Contribution is deemed an excess aggregate
                  contribution under Section 3.07, such amount shall be
                  forfeited in accordance with the provisions of that Section."

         IN WITNESS WHEREOF, TruServ Corporation has caused this amendment to be
executed on its behalf by its duly authorized officer, this 19th day of
December, 2003.

                                   TruServ Corporation

                                   By: /s/ Amy W. Mysel
                                       ----------------
                                   Its: SVP of Human Resources and Communication
                                        ----------------------------------------

                                       2EXHIBIT 10.03

                                WEST CORPORATION

                                   MEMORANDUM

TO: TOM BARKER

FROM: WSTC COMP. COMMITTEE

DATE: DECEMBER 2, 2003

RE: 2004 COMPENSATION PLAN - EXHIBIT A

The compensation plan for 2004 while you are employed as President and Chief
Executive Officer for West Corporation is outlined below:

1.       Your base salary will be $750,000.00. Should you elect to voluntarily
         terminate your employment, you will be compensated for your services
         through the date of your actual termination per your Employment
         Agreement. This will be reviewed on an annual basis and revised, if
         necessary in accordance with the consumer price index.

2.       Effective January 1, 2004, you will be eligible to receive a
         performance bonus based on consolidated net income growth for West
         Corporation in 2004. Net income for each quarter will be compared to
         the same quarter in the previous year. Each $1M increase of Net Income
         from $87M to $102.8M will result in a $47,400 bonus. 75% of the
         quarterly bonus earned will be paid within thirty (30) days from the
         end of the quarter. 100% of the total bonus earned will be paid within
         thirty (30) days of the final determination of 2004 Net Income.

         Should Net Income exceed $102.8M for the year you will eligible to
         receive $59,300 for every $1M of Net Income above that threshold.

         Please note that if there is a negative year-to date profit calculation
         at the end of any quarter this will result in a "loss carry forward" to
         be applied to the next quarterly or year-to-date calculation.

3.       All Net Income objectives are based upon West Corporation operations
         and will not include net income derived from mergers or acquisitions
         unless specifically and individually approved by West Corporation's
         Compensation Committee.

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4.       The benefit plans, as referenced in Section 7(i), shall include
         insurance plans based upon eligibility pursuant to the plans. If the
         insurance plans do not provide for continued participation, the
         continuation of benefits shall be pursuant to COBRA. In the event
         Employee's benefits continue pursuant to COBRA and Employee accepts new
         employment during the consulting term, Employee may continue benefits
         thereafter to the extent allowed under COBRA. In no event shall
         benefits plans include the 401K Plan or the 1996 Stock Incentive Plan.

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INTEROFFICE MEMORANDUM
EXHIBIT A - T. BARKER
DECEMBER 2, 2003
PAGE TWO

5.       At the discretion of management, you may receive an additional bonus
         based on the Companies' and your individual performance.

6.       Your Compensation Plan for the year 2005 will be presented in December,
         2004.

                                            /s/ Tom Barker
                                            ------------------------
                                            Employee - Tom BarkerEXHIBIT 10.04

                                  [WEST(SM) LOGO]

TO: PAUL MENDLIK

FROM: TOM BARKER

DATE: DECEMBER 1, 2003

RE: 2004 COMPENSATION PLAN - EXHIBIT A

The 2004 compensation plan for your employment as Chief Financial Officer for
West Corporation is as follows:

         1.       Your base salary will be $250,000.00. Should your employment
         terminate before the end of the year, you will be compensated for your
         services through the date of your actual termination per your
         Employment Agreement. This will be reviewed on an annual basis and
         revised, if necessary in accordance with the consumer price index.

2.       You will receive a guaranteed bonus of $62,500 per quarter through
         December 31, 2004. This will be compared to a quarterly performance
         bonus calculated by multiplying the year-to-date growth and profits for
         each quarter by a profit growth participation factor. If the quarterly
         performance bonus calculation results in an amount greater than your
         guaranteed bonus you will be paid the performance bonus for that
         quarter. Your rate factors for the quarterly performance bonus plan for
         2003 are as follows:

<TABLE>
<CAPTION>
PROFIT GROWTH             PROFIT GROWTH PARTICIPATION FACTOR
-------------             ----------------------------------
<S>                       <C>
   0% - 9.99%                             .009
 10% - 14.99%                            .0115
     15%+                                 .012
</TABLE>

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         Please note that a negative year-to-date profit calculations at the end
         of any given quarter will result in "loss carry forward" to be applied
         to the next quarterly year-to-date calculation. All bonuses will be
         paid within thirty (30) days of the end of the quarter.

4.       For the purposes of this Exhibit A, profit shall be defined as pre-tax
         profit growth of the Company on a consolidated basis.

5.       All pre-tax, pre-corporate allocation profit and net income objectives
         are based upon West Corporation operations and will not include profit
         and income derived from mergers, acquisitions, joint ventures, stock
         buy backs or other non-operating income unless specifically and
         individually included upon completion of the transaction.

6.       The benefit plans, as referenced in Section 7(i), shall include
         insurance plans based upon eligibility pursuant to the plans. If the
         insurance plans do not provide for continued participation, the
         continuation of benefits shall be pursuant to COBRA. In the event
         Employee's benefits continue pursuant to COBRA and Employee accepts new
         employment during the consulting term, Employee may continue benefits
         thereafter to the extent allowed under COBRA. In no event shall
         benefits plans include the 401K Plan or the 1996 Stock Incentive Plan.

7.       At the discretion of management, you may receive an additional bonus
         based on the Companies' and your individual performance.

8.       The factors for your quarterly performance bonus plan will be reviewed
         and presented for your 2005 compensation plan in December of 2004.

                                            /s/ Paul Mendlik
                                            ------------------------
                                            Employee - Paul Mendlik

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