Document:

exhibit_1021.htm

     

     

     

    
                                                                                                                                                                       Exhibit
10. 21

       Licensed
Works Agreement

       Agreement
# 4908004013 

      

    This Base
Agreement (“Base
Agreement”) between International Business Machines
Corporation (“Buyer”) and Avistar
Communications Corp.(“Supplier”), establishes the
basis for a multinational procurement relationship under which Supplier will
provide the Deliverables and Services described in SOWs and/or WAs issued
under this Base Agreement.  This Base Agreement is effective from the
last date of mutual execution ("Effective Date") and will
remain in effect until terminated.

    

    
      	
              1.0  

            	
              Definitions

            

    

    "Affiliates" means entities
that control, are controlled by, or are under common control with, a party to
this Agreement.

    "Agreement" means this Base
Agreement and any relevant Statements of Work ("SOW"), Work Authorizations
("WA"), and other
attachments or appendices specifically referenced in this
Agreement.

    "Code" means computer
programming code, including both "Object Code" (computer
programming code substantially in binary form that is directly executable by a
computer after processing, but without compilation or assembly) and "Source Code" (computer
programming code that may be displayed in a form readable and understandable by
a programmer of ordinary skill, excluding Object Code).

    "Deliverables" means items
that Supplier prepares for or provides to Buyer as described in a SOW and/or WA.
Deliverables include Licensed Works and Tools.

    "Electronic Self-Help" means a
process where Supplier electronically disables, removes, or otherwise prevents
the use of its software product without the Buyer's or Buyer's Customer's
cooperation or consent. Electronic Self-Help could be done through electronic or
other means (for example: remotely through "back doors" or hidden entrances in
the software or through hidden shut-down commands in the software that can be
activated by phone or in other ways).

    "Enhancements" means changes
or additions, other than Error Corrections, to the Licensed Work. If an
Enhancement adds substantial value to the Licensed Work and is offered to
customers for an additional charge it will be considered a "Major Enhancement",
and all other Enhancements, including those that support new releases of
operating systems and devices, will be considered "Basic
Enhancements".

    "Error Corrections" means
revisions that correct errors and deficiencies (collectively referred to as
"errors") in the Licensed Work.

    "Externals" means any
pictorial, graphic, audiovisual works, reports or data generated by execution of
code and any programming interfaces, languages or protocols implemented in the
code to enable interaction with other computer programs or end users. Externals
do not include the code that implements them.

    "Licensed Work" is any
material described in or that conforms to the Description of Licensed Work in
the relevant SOW and/or WA and includes Code, associated documentation,
Externals, Error Corrections, and Enhancements.

    "Participation Agreement" or
"PA" means an agreement
signed by one or more Affiliates which incorporates by reference the terms and
conditions in this Base Agreement, any relevant SOW, and other attachments or
appendices specifically referenced in the PA.

    "Personal Data" means any
information that may identify an individual.

    "Personnel” means agents,
employees or subcontractors engaged or appointed by Buyer or
Supplier.

    "Prices" means the agreed upon
payment and currency for Deliverables and Services, exclusive of Taxes but
including all applicable fees and royalty payments, as specified in the relevant
SOW and/or WA.

    "Products" means an offering
to customers or other users, whether or not branded by Buyer or its Affiliates
that includes the Licensed Work or a derivative work of a Licensed
Work.

    

    "Services" means work that
Supplier performs for Buyer as described in a SOW and/or WA.

    "Statement of Work" or "SOW" means any document
that:

    1.
identifies itself as a statement of work;

    2. is
signed by both parties;

    3.
incorporates by reference the terms and conditions of this Base Agreement;
and

    4.
describes the Deliverables and Services, including any requirements,
specifications or schedules.

    “Taxes” means any and all
applicable taxes, charges, fees, levies or other assessments imposed or
collected by any governmental entity worldwide or any political subdivision
thereof and however designated or levied on sales of Deliverables or Services,
or sales, use, transfer, goods and services or value added tax or any other
duties or fees related to any payment made by Buyer to Supplier for Deliverables
and/or Services

    
      
        
          

          

          [***]
Indicates text has been omitted from this Exhibit pursuant to a confidential
treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    provided
by Supplier to Buyer under or pursuant to this Agreement; exclusive, however, of
any taxes imposed upon the net income or capital of Supplier, any taxes in lieu
of such net income taxes and any other taxes which are to be borne by Supplier
under law.

    "Tools" means software that is
not commercially available, and its Externals, required for the development,
maintenance or implementation of a software Deliverable.

    "Work Authorization” or "WA" means Buyer’s
authorization in either electronic or tangible form for Supplier to conduct
transactions under this Agreement in accordance with the applicable SOW (i.e., a
purchase order, bill of lading, or other Buyer designated document). A SOW is a
WA only if designated as such in writing by Buyer.

    

    
      	
              2.0  

            	
              Statement
      of Work

            

    

    
      	 	
              2.1
      Licensed Works

            

    

    Supplier
will deliver to Buyer:

    1. one
complete copy of the Licensed Work described in the relevant SOW and/or
WA;

    2. a
completed Certificate of Originality in the form specified in the SOW with the
Licensed Work and with each Enhancement to the Licensed Work;

    3.
complete copies of all Tools, including updates to Tools as soon as practicable;
and

    4. a
complete list of all commercially available software required for the
development, maintenance or implementation of a software Deliverable, including
updates to the list as soon as practicable.

    

    
      	 	
              2.2
      Enhancements and Error Corrections

            

    

    Supplier
will provide to Buyer, at no additional charge, Basic Enhancements and Error
Corrections for the Licensed Work beginning when Buyer accepts the Licensed Work
and continuing for the Error Correction Warranty Period specified in the
relevant SOW and/or WA. Supplier will also provide to Buyer, at no additional
charge, Major Enhancements to the Licensed Work beginning when Buyer accepts the
Licensed Work and continuing for the Major Enhancements Warranty Period
identified in the SOW and/or WA. After that period, Supplier will offer to Buyer
*** of availability
Major Enhancements to the Licensed Work that Supplier creates or authorizes
others to create ***. If
Buyer accepts Supplier's offer, the parties will amend the relevant SOW and/or
WA to include such charges, terms and conditions, and the Major Enhancements
will become part of the Licensed Work.

    

    
      	 	
              2.3
      Work Authorizations

            

    

    Supplier
agrees to accept all WA's that conform with the terms and conditions of this
Agreement.

    

    
      	
              3.0  

            	
              Pricing

            

    

    Supplier
will provide Deliverables and Services to Buyer for the Prices. The Prices for
Deliverables specified in a SOW and/or WA and accepted by Buyer plus the payment
of applicable Taxes will be the only amount due to Supplier from Buyer. The
relevant SOW or WA shall contain Prices for each country receiving Deliverables
and Services under this Agreement.

    

    
      	
              4.0  

            	
              Taxes

            

    

    Supplier’s
invoices shall state all applicable Taxes, if any, by tax jurisdiction and with
a proper breakdown between taxable and non-taxable Deliverables and Services.
Supplier assumes responsibility to timely remit all Tax payments to the
appropriate governmental authority in each respective jurisdiction. Supplier and
Buyer agree to cooperate to minimize, wherever possible and appropriate, any
applicable Taxes, and provide reasonable notice and cooperation
in connection with any audit. Supplier shall also bear sole responsibility for
all taxes, assessments, or other levies on its own income, leased or purchased
property, equipment or software. If Buyer provides a direct pay certificate,
certification of an exemption from Tax or reduced rate of Tax imposed by an
applicable taxing authority, then Supplier agrees not to invoice nor pay any
such Tax unless and until the applicable taxing authority assesses such Tax, at
which time Supplier shall invoice and Buyer agrees to pay any such Tax that is
legally owed.

    

    Buyer
shall withhold taxes as required under applicable law on payments made to
Supplier hereunder and shall be required to remit to Supplier only the net
proceeds thereof. Buyer agrees to remit in a timely

    
      
        
          

          

          [***]
Indicates text has been omitted from this Exhibit pursuant to a confidential
treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    manner
all taxes withheld to the appropriate government authority in each respective
jurisdiction.

    

    Supplier
will reimburse Buyer for any claims by any jurisdiction relating to Taxes paid
by Buyer to Supplier; and for any penalties, fines, additions to Tax or interest
thereon imposed as a result of Supplier’s failure to timely remit the Tax
payment to the appropriate governmental authority in each respective
jurisdiction. Supplier shall also reimburse Buyer for any claims made by a
taxing jurisdiction for penalties, fines, additions to Tax and the amount of
interest thereon imposed with respect to Supplier's failure to invoice Buyer for
the correct amount of Tax.

    

    
      	
              5.0  

            	
              Payments
      and Acceptance

            

    

    
      	 	
              5.1
      Acceptance

            

    

    Payment
of royalties or invoices will not be deemed acceptance of Deliverables, but
rather such Deliverables will be subject to inspection, test, acceptance or
rejection in accordance with the acceptance or completion criteria as specified
in the relevant SOW and/or WA. Buyer may, at its option, either reject
Deliverables that do not comply with the acceptance or completion criteria for a
refund, or require Supplier, upon Buyer’s written instruction, to repair or
replace such Deliverables, without charge and in a timely manner.

    

    
      	 	
              5.2
      Royalty Payments

            

    

    Royalties
for Licensed Works will be specified in the relevant SOW and/or WA. Buyer may
suspend payments to Supplier for a Licensed Work if Supplier does not provide a
properly completed Certificate of Originality. Payment will resume upon Buyer’s
receipt of an acceptable Certificate. If Supplier fails to perform any of its
obligations, Buyer may reduce any amounts due Supplier by an amount equal ***, or have Supplier *** for ***.

    

    
      	 	
              5.3
      Royalty Calculations

            

    

    Royalties,
if any, are paid against sales recorded by Buyer for a ***. Payment will be made by
*** of the *** following the royalty
payment ***. All
payments will be made in U.S. dollars. Payments based on foreign revenue will be
converted to U.S. dollars on a monthly basis at the rate of exchange published
by Reuters Financial Service on approximately the same day each month. Terms for
payment of any non-royalty payments will be specified in the relevant SOW and/or
WA.

    

    
      	 	
              5.4
      Exceptions to Royalty Payment
Obligations

            

    

    Buyer has
no royalty obligation for:

    (a) the
Licensed Work or its derivative works used for:

    1.
Buyer's or Buyer Personnel’s internal use:

    2.
development, maintenance or support activities conducted by Buyer or Buyer
Personnel, or third parties under contract with Buyer;

    3.
marketing demonstrations, customer testing or trial periods (including early
support, prerelease, encrypted or locked sampler distributions not resulting in
a license for full productive use, or other similar programs), Product training
or education; or

    4. backup
and archival purposes;

    (b) a
copy of the Product installed by a licensed end user on an alternate work
station (e.g., home terminal or laptop), provided the end user may not use the
Product on both work stations at the same time;

    (c) the
Licensed Work (or a functionally equivalent work) that becomes available
generally to third parties without a payment obligation;

    (d)
documentation provided with, contained in, or derived from the Licensed
Work;

    (e) Error
Corrections or Basic Enhancements;

    (f)
warranty replacement copies of the Product; and

    (g)
Externals.

    

    
      	 	
              5.5
      Outsourcing License

            

    

    In the
event Buyer provides outsourcing services to licensees of a Product, Buyer *** owe Supplier a *** access to or assignment of
a license to such Product or for transfer of the applicable Product to a
Buyer

    
      
        
          

          

          [***]
Indicates text has been omitted from this Exhibit pursuant to a confidential
treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    computer
system which is of like configuration as the computer system for which the
Product was licensed. The foregoing is subject to Buyer providing Supplier
notice of such Product to be managed by Buyer and provided the Product will only
be used on behalf of the licensee. Upon expiration or termination of the
agreement to provide outsourcing services to the licensee, Buyer’s right to use
that copy of the Product will end.

    

    
      	 	
              5.6
      Invoicing

            

    

    Unless
otherwise provided by local law without the possibility of contractual waiver or
limitation, Supplier will submit invoices, corrected invoices, or other such
claims for reimbursement, to Buyer *** from the date of *** or the ***. Exceptions must be
specifically authorized by Buyer.

    

    
      	
              6.0  

            	
              Electronic
      Commerce

            

    

    To the
extent permitted by local law, the parties will conduct transactions using an
electronic commerce approach under which the parties will electronically
transmit and receive legally binding purchase and sale obligations
("Documents"), including electronic credit entries transmitted by Buyer to the
Supplier account specified in the relevant SOW and/or WA. The parties will enter
into a separate agreement governing the transmission of such electronic
transactions and associated responsibilities of the parties.

    

    
      	
              7.0  

            	
              Warranties

            

    

    
      	 	
              7.1
      Ongoing Warranties

            

    

    Supplier
makes the following ongoing representations and warranties:

    1. it has
the right to enter into this Agreement and its performance of this Agreement
will comply, at its own expense, with the terms of any contract, obligation
including any between Supplier and its end-users; or any law, regulation or
ordinance to which it is or becomes subject;

    2. no
claim, lien, or action exists or is threatened against Supplier that would
interfere with Buyer’s rights under this Agreement;

    3.
Deliverables and Services do not infringe any privacy, publicity, reputation or
intellectual property right of a third party;

    4. it has
disclosed to Buyer in writing the existence of any third party code, including
without limitation open source code, that is included in or is provided in
connection with the Deliverables and that Supplier and the Deliverables are in
compliance with all licensing agreements applicable to such third party
code;

    5. all
authors have agreed not to assert their moral rights (personal rights associated
with authorship of a work under applicable law) in the Deliverables, to the
extent permitted by law;

    6.
Deliverables are safe for use consistent with and will comply with the
warranties, specifications and requirements in this Agreement;

    7.
Deliverables do not contain harmful code;

    8.
Services will be performed using reasonable care and skill and in accordance
with the relevant SOW and/or WA;

    9. it
will not engage in Electronic Self-Help;

    10.
Deliverables and Services which interact in any capacity with monetary data are
euro ready such that when used in accordance with their associated documentation
they are capable of correctly processing monetary data in the euro denomination
and respecting the euro currency formatting conventions (including the euro
sign);

    11. it is
knowledgeable with, and is and will remain in full compliance with all
applicable export and import laws, regulations, orders, and policies (including,
but not limited to, securing all necessary clearance requirements, export and
import licenses and exemptions from, and making all proper filings with
appropriate governmental bodies and/or disclosures relating to the release or
transfer of technology and software to non U.S. nationals in the U.S., or
outside the U.S., release or transfer of technology and software having U.S.
content or derived from U.S.-origin software or technology); it is knowledgeable
with applicable supply chain security recommendations issued by applicable
governments and industry standards organizations and will make best efforts to
comply with such recommendations;

    12.
unless authorized by applicable government license or regulation, including but
not limited to any U.S. authorization, Supplier will not directly or indirectly
export or reexport, at any time, any technical information, technology,
software, or other commodity furnished or developed under this, or any
other,

    
      
        
          

          

          [***]
Indicates text has been omitted from this Exhibit pursuant to a confidential
treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    agreement
between the parties, or any other product that is developed or produced from or
using Buyer’s technical information, technology, software, or other commodity
provided under this Agreement to any prohibited country (including release of
such technical information, technology, software, or other commodity to
nationals, wherever they may be located, of any prohibited country) as specified
in applicable export, embargo, and sanctions regulations;

    13. it
will not use, disclose, or transfer across borders any Personal
Data that is processed for Buyer, except to the extent necessary to perform
under this Agreement; and

    14. it
will comply with all applicable data privacy laws and regulations, will
implement and maintain appropriate technical and organizational measures and
other protections for the Personal Data, (including, without limitation, not
loading any Personal Data provided to Supplier on (a) any laptop computers or
(b) any portable storage media that can be removed from Supplier’s premises
unless (in the case of (b) only) (i) such data has been encrypted and (ii) such
data is loaded onto portable storage media solely for the purpose of moving such
data to off-site storage).  Further, it will immediately report to Buyer
any breaches of protection of Personal Data or any compromises thereof and will
cooperate fully with Buyer in investigating any such breaches or compromises,
will cooperate fully with Buyer’s requests for access to, correction of, and
destruction of Personal Data in Supplier’s possession, and will comply with all
instructions or other requirements provided or issued by Buyer  from
time to time relating to Personal Data

    THE
WARRANTIES IN THIS AGREEMENT ARE IN LIEU OF ALL OTHER WARRANTIES AND CONDITIONS,
EXPRESS OR IMPLIED, INCLUDING THOSE WARRANTIES OR CONDITIONS OF MERCHANTABILITY
OR FITNESS FOR A PARTICULAR PURPOSE.

    

    
      	 	
              7.2
      Warranty Redemption

            

    

    Subject
to the Section titled Supplier Liability for Third Party Claims, if Deliverables
or Services do not comply with the warranties in this Agreement, Supplier will
repair or replace Deliverables or re-perform Services, without charge and in a
timely manner. If Supplier fails to do so, Buyer may repair or replace
Deliverables or re-perform Services and Supplier will reimburse Buyer for actual
and reasonable expenses.

    

    
      	
              8.0  

            	
              Delivery

            

    

    Deliverables
or Services will be delivered as specified in the relevant SOW and/or WA. If
Supplier cannot comply with a delivery commitment, Supplier will promptly notify
Buyer of a revised delivery date and Buyer may:

    1. cancel
without charge Deliverables or Services not yet delivered; and

    2.
exercise all other remedies provided at law, in equity and in this
Agreement.

    

    
      	
              9.0  

            	
              Intellectual
      Property

            

    

    
      	 	
              9.1
      Licensed Works

            

    

    Supplier
grants Buyer the rights in the Licensed Works as specified in the relevant SOW
and/or WA. Subject to Supplier's ownership of the Licensed Work and Tools, Buyer
will own any derivative works it creates

    

    
      	 	
              9.2
      Tools

            

    

    Supplier
will not include Tools in Deliverables unless they are listed in the relevant
SOW and/or WA. If Supplier includes any Tools in a Deliverable whether or not
listed in the relevant SOW and/or WA, Supplier grants or will obtain for Buyer
the following rights: a nonexclusive, worldwide, perpetual, irrevocable,
paid-up, license to prepare and have prepared derivative works of such Tools,
and to use, have used, execute, reproduce, transmit, display and perform such
Tools or their derivative works.

    

           9.3
Perfection of Copyrights

    Upon
request, Supplier will provide to Buyer a "Certificate of Originality" or
equivalent documentation to verify authorship of Deliverables.

    

    
      	 	
              9.4
      Names and Trademarks

            

    

    Supplier
grants Buyer a nonexclusive, worldwide, perpetual, irrevocable, paid-up license
to use the names and trademarks Supplier uses to identify the Licensed Work for
Buyer's marketing of the Licensed Work

    
      
        
          

          

          [***]
Indicates text has been omitted from this Exhibit pursuant to a confidential
treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

     and
its derivative works. If Supplier objects to Buyer's improper use of Supplier's
names or trademarks, Buyer will take all reasonable steps necessary to resolve
Supplier's objections. Supplier may reasonably monitor the quality of Licensed
Work bearing its trademark under this license. Any goodwill attaching to Buyer's
trademarks, service marks, or trade names belongs to Buyer and this Agreement
does not grant Supplier any right to use them.

    

    
      	 	
              9.5
      Patents

            

    

    Supplier
grants to Buyer a nonexclusive, worldwide, perpetual, irrevocable, and paid-up
license under any patents and patent applications licensable by Supplier to
make, have made, use, have used, import, export, sell, and otherwise transfer
the Deliverables and use the Services to the extent authorized in this
Agreement.

    

    
      	
              10.0  

            	
              Supplier
      Liability for Third Party Claims

            

    

    
      	 	
              10.1
      General Indemnification

            

    

    will
defend, hold harmless and indemnify, including legal fees,  against
third party claims that arise or are alleged to have arisen as a result of
negligent or intentional acts or omissions or breach of any term of this
Agreement.

    

    
      	 	
              10.2
      Intellectual Property
Indemnification

            

    

    Supplier
will defend, or at Buyer’s option cooperate in the defense of, hold harmless and
indemnify, including legal fees, Buyer and Buyer Personnel from third party
claims that Supplier’s Deliverables infringe the intellectual property rights of
a third party. In addition, if such a claim is or is likely to be made, Supplier
will, at its own expense, exercise the first of the following remedies that is
practicable:

    1. obtain
for Buyer the right to continue to use, sell and license the Deliverables
consistent with this Agreement;

    2. modify
Deliverables so they are non-infringing and in compliance with this
Agreement;

    3.
replace the Deliverables, or other affected Deliverables or Services, with
non-infringing ones that comply with this Agreement; or

    4. at
Buyer's request, accept the cancellation of infringing Deliverables and Services
without Buyer having any cancellation liability and the return of the infringing
Deliverables at Supplier’s expense and refund any amount paid.

    Buyer
will give Supplier prompt notice of third party claims against Buyer, and
cooperate in the investigation, settlement and defense of such
claims.

    

    
      	 	
              10.3
      Exceptions to Indemnification

            

    

    Supplier
will have no obligation to indemnify Buyer or Buyer Personnel for claims that
Supplier’s Deliverables or Services infringe the intellectual property rights of
a third party to the extent such claims arise as a result of Supplier’s
implementation of a Buyer originated design and such infringement or claim would
have been avoided in the absence of such implementation, or Buyer’s modification
of the Deliverables and such infringement or claim would have been avoided in
the absence of such modification.

    

    
      	
              11.0  

            	
              Limitation of Liability between
      Supplier and Buyer 

            

    

    In no
event will Buyer be liable to Supplier for any lost revenues, lost profits,
incidental, indirect, consequential, special or punitive damages.

    

    Supplier
acknowledges and agrees that all WA's or PA's issued by Buyer's Affiliate(s) are
independent agreements between Supplier or Supplier Affiliate and the Buyer
Affiliate. Buyer shall not be liable to Supplier or Supplier Affiliate(s) for
any actions or inactions of any Buyer Affiliate(s) under a WA or PA, nor shall
any actions or inactions by Buyer's Affiliate(s) constitute a breach of the
Agreement between Buyer and Supplier.

    

    
      	
              12.0  

            	
              Supplier
      and Supplier Personnel

            

    

    Supplier
is an independent contractor and this Agreement does not create an agency
relationship between Buyer and Supplier or Supplier Personnel. Buyer
assumes no liability or responsibility for Supplier Personnel. Supplier
will:

    
      
        
          

          

          [***]
Indicates text has been omitted from this Exhibit pursuant to a confidential
treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    

    1. ensure
it and Supplier Personnel are in compliance with all laws, regulations,
ordinances, and licensing requirements;

    2. be
responsible for the supervision, control, compensation, withholdings, health and
safety of Supplier Personnel;

    3. inform
Buyer if a former employee of Buyer will be assigned work under this Agreement,
such assignment subject to Buyer approval;

    4. upon
request, provide Buyer, for export evaluation
purposes, to the extent permitted by law, the
country of citizenship and permanent residence and immigration status of those
persons. Buyer retains the right to refuse to accept persons made available by
Supplier for export control reasons;

    5. not
discriminate against any employees, applicants for employment, or any entity
engaged in its procurement practices because of race, color, religion, sex, age,
national origin, or any other legally protected status; and

    6.
 (a) be solely responsible for, and fully and properly complete and submit
to the relevant government immigration authority, all required immigration forms
and documents for all Supplier Personnel performing Services hereunder, maintain
such forms and documents as required by law and, subject to applicable laws (in
particular laws regarding data privacy),make such forms and documents available
to Buyer upon request, and (b) ensure that Supplier Personnel who do not meet
all immigration requirements do not perform Services under this
Agreement.

    

    
      	
              13.0  

            	
              Insurance

            

    

    Supplier
will maintain at its expense:

    1. 
commercial general or public liability insurance including products liability
and completed operations with a minimum limit per occurrence or accident
of  *** USD (or
local currency equivalent);

    2. 
workers' compensation and employer's liability insurance as required by local
law, such policies waiving any subrogation rights against Buyer;
and

    3. 
automobile liability insurance as required by local statute but not less
than  *** USD (or
local currency equivalent) if a vehicle will be used in the performance of this
Agreement.

     

    Insurance
required under clauses (1) and (3)  above must:

    (a) 
name Buyer as an additional insured with respect to Buyer's insurable
interest;

    (b) be
primary or non-contributory regarding insured damages or expenses;
and

    (c) be
purchased either; (i) from insurers domiciled in the US with an AM Best Rating
of A- or better and a financial class rating of 7 or better, or (ii) from non US
carriers with a Standard & Poor’s rating of BBB or greater and $50M in
policy holder’s surplus.

    

    
      	
              14.0  

            	
              Termination

            

    

    
      	 	
              14.
      1Termination of this Base Agreement

            

    

    Either
party may terminate this Base Agreement, without any cancellation charge, for a
material breach of this Agreement by the other party or if the other party
becomes insolvent or files or has filed against it a petition in bankruptcy
("Cause"), to the extent permitted by law. Such termination will be effective at
the end of *** written
notice period if the Cause remains uncured. Either party may terminate this Base
Agreement without Cause when there are no outstanding SOWs or WAs.

    

    
      	 	
              14.2
      Termination of a SOW or WA

            

    

    Buyer
may, upon written notice to Supplier, terminate a SOW or WA:

    1. with
Cause effective immediately; or

    2.
without Cause effective immediately or as otherwise specified in such
notice.

    Upon
termination, in accordance with Buyer’s written direction, Supplier will
immediately:

    1. cease
work;

    2.
prepare and submit to Buyer an itemization of all completed and partially
completed Deliverables and Services;

    3.
deliver to Buyer Deliverables satisfactorily completed up to the date of
termination at the agreed upon Prices in the relevant SOW and/or WA;
and

    
      
        
          

          

          [***]
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treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
        Page 7 of
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    

    4.
deliver upon request any work in process. In the event Buyer terminates without
Cause, Buyer will compensate Supplier for the actual and reasonable expenses
incurred by Supplier for work in process up to and including the date of
termination, provided such expenses do not exceed the Prices.

    

    
      	 	
              14.3
      Effect of Termination

            

    

    Termination
of this Base Agreement or a SOW and/or WA will not affect any licenses granted
in the Deliverables supplied or due to Buyer on or prior to the effective date
of termination or Supplier’s obligation to provide Basic Enhancements and Error
Corrections. In the event of termination, Buyer will not be obligated to make
any payments due on or after the effective date of termination, other than
royalty payment obligations incurred, if any.

    

    
      	
              15.0  

            	
              General

            

    

    
      	 	
              15.1
      Amendments

            

    

    This
Agreement may only be amended by a writing specifically referencing this
Agreement which has been signed by authorized representatives of the
parties.

    

    
      	 	
              15.2
      Assignment

            

    

    Neither
party will assign their rights or delegate or subcontract their duties under
this Agreement to third parties or Affiliates without the prior written consent
of the other party, such consent not to be withheld unreasonably, except that
either party may assign this Agreement in conjunction with the sale of a
substantial part of its business utilizing this Agreement. Any unauthorized
assignment of this Agreement is void.

    

    
      	 	
              15.3 Choice
      of Law; Waiver of Jury Trial; Limitation of
      Action 

            

    

    This
Agreement and the performance of transactions under this Agreement will be
governed by the laws of the country where the Buyer entering into the Agreement
is located, except:

    1. in
Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Croatia,
Former Yugoslav Republic of Macedonia, Georgia, Kazakhstan, Kyrgyzstan, Moldova,
Montenegro, Romania, Russia, Serbia, Tajikistan, Turkmenistan, Ukraine, and
Uzbekistan, this Agreement will be governed by the laws of Austria,
;

    2. in
Australia, this Agreement will be governed by the laws of the State or Territory
in which the transaction occurs;

    3. in
Canada, this Agreement will be governed by the laws of the Province of Ontario
;

    4. in
Estonia, Latvia, and Lithuania, this Agreement will be governed by the laws of
Finland;

    5. in
the People's Republic of China, Puerto Rico and in the United States (including
if any part of the transaction occurs within the United States) this Agreement
and any dispute or controversy arising from or relating to this Agreement will
be governed by the laws of the State of New York applicable to contracts
executed in and performed entirely within that State;

    6. in the
United Kingdom, this Agreement will be governed by the laws of
England.

     

    The
United Nations Convention on Contracts for the International Sale of Goods does
not apply. 

     The
parties expressly waive any right to a jury trial regarding disputes related to
this Agreement.  Any legal or other action related to a breach of this
Agreement must be commenced no later than two (2) years from the date on which
the cause of action arose, unless otherwise provided by local law without the
possibility of contractual waiver or limitation.

    

    
      	 	
              15.4
      Communications

            

    

    All
communications between the parties regarding this Agreement will be conducted
through the parties’ representatives as specified in the relevant SOW and/or WA.
All notices required in writing under this Agreement will be made to the
appropriate contact(s) listed in the relevant SOW and/or WA and will be
effective upon actual receipt. Notices may be transmitted electronically, by
registered or certified mail, or courier. All notices, with the exception of
legal notices, may also be provided by facsimile.

    
      
        
          

          

          [***]
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treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    

    

    
      	 	
              15.5
      Counterparts

            

    

    This
Agreement may be signed in one or more counterparts, each of which will be
deemed to be an original and all of which when taken together will constitute
the same Agreement. Any copy of this Agreement made by reliable means (for
example, photocopy or facsimile) is considered an original.

    

    15.6
Ethical Dealings

    Supplier
will be familiar and will strictly comply with all laws and regulations on
bribery, corruption, and prohibited business practices.  Supplier and its
Affiliates have not and will not offer, promise or make or agree to make,
directly or indirectly, (a) any political contributions of any kind or any
payment to or for the benefit of any public official, whether elected or
appointed, (b) any payments for gifts, meals, travel or other value for a
government employee or his/her family members or (c) any payments or gifts (of
money or anything of value) to anyone for the purpose of influencing, or
inducing anyone to influence decisions in favor of, Buyer or any of its
Affiliates.  Buyer shall not reimburse Supplier for any such political
contributions, payments or gifts.

    

    

    15.7
Exchange of Information

    All
information exchanged is non confidential unless it will be made under a
separate signed confidentiality agreement between the parties. The parties will
not publicize the terms of this Agreement, or the relationship, in any
advertising, marketing or promotional materials without prior written consent of
the other party except as may be required by law, provided the party publicizing
gives the other party reasonable prior notice to allow the other party a
reasonable opportunity to obtain a protective order. Supplier will use
information regarding this Agreement only in the performance of this Agreement.
For any Personal Data relating to Supplier Personnel that Supplier provides to
Buyer, Supplier has obtained the agreement of the Supplier Personnel to release
the information to Buyer and to allow Buyer to
use, disclose and transmit such information in connection
with this Agreement.

    

    
      	 	
              15.8
      Freedom of Action

            

    

    This
Agreement is nonexclusive and either party may design, develop, manufacture,
acquire or market competitive products or services. Buyer will independently
establish prices for resale of Deliverables and Services and is not obligated to
announce or market any Products or Services and does not guarantee the success
of its marketing efforts, if any.

    

    
      	 	
              15.9
      Force Majeure

            

    

    Neither
party will be in default or liable for any delay or failure to comply with this
Agreement due to any act beyond the control of the affected party, excluding
labor disputes, provided such party immediately notifies the other.

    

    
      	 	
              15.10
      Obligations of Affiliates

            

    

    Affiliates
will acknowledge acceptance of the terms of this Agreement through the signing
of a PA before conducting any transaction under this Agreement.

    

    
      	 	
              15.11
      Prior Communications and Order of
Precedence

            

    

    This
Agreement replaces any prior oral or written agreements or other communication
between the parties with respect to the subject matter of this Agreement,
excluding any confidential disclosure agreements. In the event of any conflict
in these documents, the order of precedence will be:

    1. the
quantity, payment and delivery terms of the relevant WA;

    2. the
relevant SOW;

    3. this
Base Agreement; and

    4. the
remaining terms of the relevant WA.

    

    
      	 	
              15.12
      Record Keeping and Audit Rights

            

    

    
      
        
          

          

          [***]
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treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    

    Supplier
will maintain (and provide to Buyer upon request) relevant business and
accounting records to support invoices under this Agreement and proof of
required permits and professional licenses, for a period of time as required by
local law, but not for less than *** years following completion
or termination of the relevant SOW and/or WA. All accounting records will be
maintained in accordance with generally accepted accounting
principles.

    

    
      	 	
              15.13
      Severability

            

    

    If any
term in this Agreement is found by competent judicial authority to be
unenforceable in any respect, the validity of the remainder of this Agreement
will be unaffected, provided that such unenforceability does not materially
affect the parties’ rights under this Agreement.

    

    
      	 	
              15.14
      Survival

            

    

    The
provisions set forth in the following Sections and Subsections of this Base
Agreement will survive after termination or expiration of this Agreement and
will remain in effect until fulfilled: “Taxes”, "Ongoing Warranties",
"Intellectual Property", "Supplier Liability for Third Party Claims",
"Limitation of Liability between Supplier and Buyer", "Record Keeping and Audit
Rights", "Choice of Law and Forum; Waiver of Jury Trial; Limitation of Action",
"Exchange of Information", and "Prior Communications and Order of
Precedence".

    

    
      	 	
              15.15.
      Waiver

            

    

    An
effective waiver under this Agreement must be in writing signed by the party
waiving its right. A waiver by either party of any instance of the other party's
noncompliance with any obligation or responsibility under this Agreement will
not be deemed a waiver of subsequent instances.

    

    
      	
              16.0  

            	
              On
      Premises Guidelines

            

    

    Supplier
will ensure that Supplier Personnel assigned to work on Buyer’s premises will
comply with this Section

    

    
      	 	
              16.1
      Access to Premises

            

    

    Supplier
will:

    1.   
to the extent permitted by local law, ensure that Supplier Personnel assigned to
work on Buyer’s premises will participate in a pre employment criminal
background check covering the counties in which the person was employed or
resided for the past seven years (or longer as required by State legislation),
and inform Buyer of any negative findings;

    2.   
maintain a current and complete list of the persons' names and social security
numbers;

    3.   
obtain for each person a valid identification badge from Buyer and ensure that
it is displayed to gain access to and while on Buyer’s premises (it is Buyer's
policy to deactivate any such badge if not used in ninety days);

    4.   
maintain a signed acknowledgment that each person will comply with Buyer’s
Safety & Security Guidelines;

    5.   
ensure that each person with regular access to Buyer's premises complies with
all parking restrictions and with vehicle registration requirements if
any;

    6.   
inform Buyer if a former employee of Buyer will be assigned work under this
Agreement, such assignment subject to Buyer approval;

    7.   
at Buyer's request, remove a person from Buyer’s premises and not reassign such
person to work on Buyer's premises (Buyer is not required to provide a reason
for such request); and

    8.   
notify Buyer immediately upon completion or termination of any assignment and
return Buyer’s identification badge.

    Upon
Buyer’s request, Supplier will provide documentation to verify compliance with
this Subsection.

    

    
      	 	
              16.2
      General Business Activity
Restrictions

            

    

    Supplier
will ensure that Supplier Personnel assigned to work on Buyer’s
premises:

    1.   
will not conduct any non-Buyer related business activities (such as interviews,
hirings, dismissals or

    
      
        
          

          

          [***]
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treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

    personal
solicitations) on Buyer's premises;

    2.   
will not conduct Supplier's Personnel training on Buyer’s premises, except for
on-the-job training;

    3.   
will not attempt to participate in Buyer benefit plans or
activities;

    4.   
will not send or receive non-Buyer related mail through Buyer's mail systems;
and

    5.   
will not sell, advertise or market any products or distribute printed, written
or graphic materials on Buyer's premises without Buyer's written
permission.

    

    
      	 	
              16.3
      Buyer’s Safety and Security
Guidelines

            

    

    Supplier
will ensure that Supplier Personnel assigned to work on Buyer’s
premises:

    1.   
do not bring weapons of any kind onto Buyer's premises;

    2.   
do not manufacture, sell, distribute, possess, use or be under the influence of
controlled substances (for non-medical reasons) or alcoholic beverages while on
Buyer's premises;

    3.   
do not have in their possession hazardous materials of any kind on Buyer's
premises without Buyer's authorization;

    4.   
acknowledge that all persons, property, and vehicles entering or leaving Buyer's
premises are subject to search; and

    5.   
remain in authorized areas only (limited to the work locations, cafeterias, rest
rooms and, in the event of a medical emergency, Buyer's medical
facilities).

    Supplier
will promptly notify Buyer of any accident or security incidents involving loss
of or misuse or damage to Buyer's intellectual or physical assets; physical
altercations; assaults; or harassment and provide Buyer with a copy of any
accident or incident report involving the above. Supplier must coordinate with
Buyer access to Buyer’s premises during non-regular working hours.

    

    
      	 	
              16.4
      Asset Control

            

    

    In the
event Supplier Personnel has access to information, information assets, supplies
or other property, including property owned by third parties but provided to
Supplier Personnel by Buyer ("Buyer Assets"), Supplier Personnel:

    1.   
will not remove Buyer Assets from Buyer's premises without Buyer's
authorization;

    2.   
will use Buyer Assets only for purposes of this Agreement and reimburse Buyer
for any unauthorized use;

    3.   
will only connect with, interact with or use programs, tools or routines that
Buyer agrees are needed to provide Services;

    4.   
will not share or disclose user identifiers, passwords, cipher keys or computer
dial port telephone numbers; and

    5.   
in the event the Buyer Assets are confidential, will not copy, disclose or leave
such assets unsecured or unattended.

    Buyer may
periodically audit Supplier's data residing on Buyer Assets.

    

    
      	 	
              16.5
      Supervision of Supplier’s Personnel

            

    

    Suppliers
will provide consistent and effective supervision of its Personnel provided
under this Agreement, at no additional cost to Buyer. Consistent and effective
supervision shall include regular interaction and communication with Supplier's
Personnel either in person or through other effective means. Supplier's
supervisor shall be responsible for exercising full supervisory authority over
all day-to-day employment relationship decisions relating to Supplier’s
Personnel, including those decisions relating to: wages, hours, terms and
conditions of employment, hiring, discipline, performance evaluations,
termination, counseling and scheduling. Supplier's supervisors responsible for
each work location will be responsible to know that work location’s planned
holiday (and other closing) schedules and the impacts all such schedules have on
Supplier's Personnel. Supplier will conduct orientation sessions with its
Personnel before placement on an assignment with Buyer, during which orientation
such Personnel will be told who their supervisor is and how that supervisor can
be contacted. Supplier will, from time to time, ensure that all of its Personnel
working under this Agreement continue to be aware of this information. Supplier
shall also be responsible for training its Personnel that any employment related
issues should be brought forward in the first instance to Supplier and not
Buyer. Where such issues relate to actions which are alleged to have been taken
by Buyer or Buyer's Personnel, Supplier will notify Buyer immediately in order
that appropriate investigative

    
      
        
          

          

          [***]
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treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

           Agreement
# 4908004013 

          

        

      

    

     action
can be taken. Notwithstanding any other language or agreement to the contrary,
Buyer will not, and Supplier agrees that Buyer has no responsibility to approve
any Supplier Personnel’s time sheets. If Buyer should review, sign and/or submit
Supplier Personnel’s timesheets, whether manually or electronically, as part of
Buyer's billing verification processes, the parties acknowledge and agree that
such review, signature and/or submittal shall in no way constitute concurrence
or approval of such timesheets, nor create any other commitment or obligation on
the part of Buyer to Supplier or Supplier Personnel.

    

    
      	
              ACCEPTED
      AND AGREED TO:

            	 
      	
              ACCEPTED
      AND AGREED TO:

            
	
              International Business Machines
      Corporation  

            	 
      	
              Avistar Communications
      Corp.  

            
	
              By:

                                                                                                                                                                                                                              

            	 
      	
              By:

                                                                                                                                                                                                                              

            
	
              Buyer
      Signature                         
      Date

            	 
      	
              Supplier
      Signature                      
      Date

            
	
              ***

                                                                                                                                                                                                                              

            	 
      	
               

                                                                                                                                                                                                                              

            
	
              Printed
      Name

            	 
      	
              Printed
      Name

            
	
              ***

                                                                                                                                                                                                                              

            	 
      	
               

                                                                                                                                                                                                                              

            
	
              Title
      & Organization

            	 
      	
              Title
      & Organization

            
	
               

                                                                                                                                                                                                                              

            	 
      	
               

                                                                                                                                                                                                                              

            
	
              Buyer
      Address: 

               ***

               *** 

               ***  

            	 
      	
              Supplier
      Address: 

              ***

              ***

              *** 

            

    

    

    

    

    
      
        
          

          

          [***]
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treatment request that has been filed separately with the Securities and
Exchange Commission.

        

         

      

      
        Page 12
of 12exhibit_1022.htm

     

     

    
      
        Exhibit
10.22

        

      

      Licensed
Works Agreement

      Statement
of Work

       Base
Agreement # 4908004013  

       SOW#
4908004020 

    

    This
Statement of Work ("SOW") # 4908004020 adopts and incorporates by reference
the terms and conditions of Licensed Works Agreement #
4908004013 (“Base Agreement”) between International Business Machines
Corporation (“Buyer”) and Avistar Communications
Corporation (“Supplier”).   Unless
otherwise defined herein below, all terms shall have the definitions ascribed to
them in the Base Agreement.  This SOW is effective beginning on the
last date of execution by both parties, and will remain in effect without
cancellation for an initial five (5) year term unless earlier terminated for
Cause in accordance with Section 14.1 of the Base Agreement; thereafter, this
SOW  will remain in effect until terminated in accordance with Section
14.0 of the Base Agreement (“Term”).  Transactions performed under this SOW
will be conducted in accordance with and be subject to the terms and conditions
of this SOW, the Base Agreement, and any applicable Work Authorizations
(“WAs”).  This SOW is not a WA.

    

    
      	
              1.0  

            	
              Scope
      of Work

            

    

    Buyer
licenses from Supplier components of a bandwidth management computer software
program known as Avistar C3 v10.5 (“Avistar Bandwidth Management”) and
subsequent updates, Error Corrections and Enhancements as described in Section 3.0 of this SOW.
Supplier will also provide to Buyer the Services and Deliverables described in
Section 5.0 of this
SOW.

    

    
      	
              2.0  

            	
              Definitions

            

    

    

    “Cluster” means a group of
coupled computers that work together closely so that in many respects they can
be viewed as though they are a single computer. The components of a Cluster are
commonly, but not always, connected to each other through fast local area
networks. Clusters are usually deployed to improve performance and/or
availability over that provided by a single computer, while typically being much
more cost-effective than single computers of comparable speed or
availability.

    

    "Deliverables" means items
that Supplier prepares for or provides to Buyer as described in a SOW and/or WA.
Deliverables include Developed Works, Licensed Works, Preexisting Materials, and
Tools.

    

    "Developed Works" means all
work product (including software and its Externals), developed in the
performance of this Agreement as described in this SOW and/or a WA. Developed
Works do not include Licensed Works, Preexisting Materials, Tools, or items
specifically excluded in this SOW and/or a WA.

    

    “Fail-over” means the
capability to switch over automatically to a redundant or standby computer
server, system, or network upon the failure or abnormal termination of the
previously active server, system, or network. Fail-over happens without human
intervention and generally without warning, unlike switchover.

    

    “Node” means a single
computing device, such as a hardware server.

    

    “Pre-Existing
Materials”                                                      
means items including their Externals, contained within a Deliverable, in which
the copyrights are owned by a third party or that Supplier prepared or had
prepared outside the scope of this Agreement.  Preexisting Materials
exclude Tools, but may include material that is created by the use of
Tools.

    

    “Representational State Transfer”
(“REST”) means an architectural style to code Application Programming
Interfaces (“API”) using HTTP. This style is described in Roy Fielding’s
dissertation, “Architectural
Styles and the Design of Network-based Software
Architectures”.

    

    “Resource
Reservation Protocol” (“RSVP”) means a transport
layer protocol designed to reserve resources across a
network for an integrated
services Internet.

    

    “Session Initiation Protocol” (“SIP”)
means a signalling protocol,
widely used for setting up and tearing down multimedia communication
sessions such as voice and video calls
over the Internet.

    

    “Software Subscription or Metered Use
Offering” means an offering to customers or other users, whether or not
branded by Buyer or its Affiliates, for which end user customers pay a fee for
access to software functionality for a fixed period of time, or for a fixed
quantity of Web-based services.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 1 of
32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

     “Subsidiary” or “Subsidiaries” shall mean a
corporation, company or other entity:

    (a)           more
than fifty percent (50%) of whose outstanding shares or securities (representing
the right to vote for the election of directors or other managing authority)
are, now or hereafter, owned or controlled, directly or indirectly, by a party
hereto, but such corporation, company or other entity shall be deemed to be a
Subsidiary only so long as such ownership or control exists; or

    (b)           which
does not have outstanding shares or securities, as may be the case in a
partnership, joint venture or unincorporated association, but more than fifty
percent (50%) of whose ownership interest representing the right to make the
decisions for such corporation, company or other entity is now or hereafter,
owned or controlled, directly or indirectly, by a party hereto, but such
corporation, company or other entity shall be deemed to be a Subsidiary only so
long as such ownership or control exists.

    

    “Multipoint Control Unit” (“MCU”)
means an endpoint on the local area network that provides the capability
for three (3) or more terminals and gateways to
participate in a multipoint
conference.

    

    “Virtual Private Network”
(“VPN”) means a computer network in
which some of the links between nodes
are carried by open
connections or virtual circuits in
some larger network (e.g., the Internet) instead of
by physical wires.

    

    
      	
              3.0  

            	
              Licensed Work and Related
      Deliverables and
Services 

            

    

     3.1
Description of Licensed Work

    3.1.1  General
Description of Licensed Work:

    1. Code
name and version number: Components of Avistar Bandwidth Management, limited
to:

    
      	
              ·  

            	
              Bandwidth
      management  (phase 1)

            

    

    
      	
              ·  

            	
              Bandwidth
      management API (phase 1)

            

    

    
      	
              ·  

            	
              API
      to visualize statistical usage data
(phase

            

    

    

    ***

    

    3. 
Documentation: Supplier will provide documentation as necessary for customers to
enable Product Application Programming Interfaces (“API’s”).  Supplier
will provide documentation reasonably necessary for instructional purposes for
end user or administrator including installation, configuration and performance
of the Licensed Work.  Supplier will provide documentation for
functional specification and functional capability.  Supplier will
provide documentation for Major Enhancements, Error Corrections and Basic
Enhancements.

    

    4. 
Other materials: Documentation for the purpose of sales or technical
enablement.

    

    5. 
Delivery Requirements:  Supplier will deliver the Licensed Works
electronically in Object Code format or WAR format as denoted
above.

    

    3.1.2  Specific
Description of Licensed Work:

    1.  Code name and
version number:  Components of Avistar Bandwidth Management,
limited to:

    
      	
              ·  

            	
              Bandwidth
      management functionality (phase 1)

            

    

    
      	
              ·  

            	
              Bandwidth
      management API (phase 1)

            

    

    
      	
              ·  

            	
              API
      to visualize statistical  usage data (phase
  2)

            

    

    

    a)       
Format:  Object Code suitable for embedding in the Product, per
Buyer’s specification, and modified to include any IBM branding in place of
Supplier’s branding.

    

    b)       
Required function:

    

    ***

    

    

    d)       
Installation

    
      	
              1)  

            	
              Supplier
      will provide an installation process for the Licensed Works that is also
      able to install

            

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    Buyer-created
components.  It is understood that in different system deployments the
installation process may involve multiple installation processes or need to be
invoked multiple times on different servers.

    
      	
              2)  

            	
              Supplier
      will document the installation process for use by Buyer to deploy the
      Product.

            

    

    
      	
              3)  

            	
              Supplier
      will provide all relevant information and documentation for the
      installation, deployment and configuration of the elements of the Licensed
      Works to achieve the requirements set forth in this
    document.

            

    

    
      	
              4)  

            	
              The
      separately installed Licensed Works will appear in the installation
      databases (e.g. Windows Registry on Windows, Red Hat Package Manager
      database on Red Hat and SUSE) like any other normally installed
      application. This will occur automatically by using standard system
      install mechanisms. These entries will be removed upon uninstall of the
      Licensed Works using system uninstall
  mechanisms.

            

    

    
      	
              5)  

            	
              Supplier’s
      name, product names or logos, will not appear in the installation
      databases after the Licensed Works are
  installed.

            

    

    
      	
              6)  

            	
              An
      administrative user will have the ability to query, update, or delete the
      Licensed Works using the same standard mechanisms for doing these types of
      actions on the operating system.

            

    

    .

    e)       
Product/operating system supported:

    

    ***

    

    

    f)       
National language support (“NLS”) version required: Licensed Works must be NLS
enabled -- messages must be located in a separate file ready for
translation.  Please see the Attachment entitled, “Globalization”, attached
hereto.

    

    2. 
Documentation:

    a)
        Internal: Supplier will provide
documentation as necessary for customer to enable APIs.  Supplier will
provide documentation reasonably necessary for instructional purposes for end
users or administrators including installation, configuration and
performance.  Supplier will provide documentation for functional
specification and functional capability.  Supplier will provide
documentation for Major Enhancements, Error Corrections and Basic
Enhancements.

    

    b)
        External:  Supplier
will provide end user documentation as necessary for Buyer to support the
Licensed Work.  Supplier will provide documentation for Major
Enhancements, Error Corrections and Basic Enhancements

    

    

    3. 
Other materials:

    a)
        at Buyer’s request, Supplier
will provide education/training materials necessary to produce lucid, valid
documentation on all provided features/functions.

    

    4. 
Delivery location and other delivery specifics:

    a) All items
will be delivered electronically

    

    

     3.2           Identification
of Tools

    Tools for
the Licensed Work are identified below. Supplier will update this list for all
changes as soon as practicable after the change is identified.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 3 of
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    
      	
               

               

              Description

            	
              Part
      Number /

              Model

              Number

            	
               

              Version
      /

              Release

            	
               

               

              Owner

            
	
              1
      No Tools

            	 
      	 
      	 
      
	
              2

            	 
      	 
      	 
      
	
              3

            	 
      	 
      	 
      
	
              4

            	 
      	 
      	 
      
	
              5

            	 
      	 
      	 
      
	
              6

            	 
      	 
      	 
      

    

    

    
      	
              3.3  

            	
              Error
      Correction Warranty Period

            

    

    Supplier
will provide Buyer, at no charge, Basic Enhancements and Error Corrections to
the Licensed Work for ***.

    

    
      	
              3.4  

            	
              Major
      Enhancement Warranty Period

            

    

    Supplier
will provide Buyer, ***
Major Enhancements to the Licensed Work ***.

    

    
      	
               
      

            	
              3.5
      Licensed Works Integration
Requirements

            

    

    

    
      	
               
      

            	
              3.5.1
      General

            

    

    The
Licensed Work must be able to be incorporated into the Product.  All
features of the Licensed Work must be able to be exercised without requiring use
of tools or user-interfaces other than those delivered by Supplier to Buyer for
inclusion in the Product, or those provided in the Licensed Work and explicitly
selected by Buyer.

    

    
      	
               
      

            	
              3.5.2
      Branding

            

    

    Buyer
will generate branding and product identification materials for the
Product.  The Licensed Work will not express any user interface or
other end-user viewable information that includes the Supplier’s branding or
identity, except as mutually agreed in writing by the parties.

    

    
      	
               
      

            	
              3.5.3
      Management

            

    

    Any and
all management and monitoring interfaces, including both programmatic,
command-line interfaces, and management user-interfaces which are included or
used in the Licensed Work will be documented by Supplier and available by
Supplier to Buyer for use in the Product. This documentation will be delivered
in English.

    

    
      	
               
      

            	
              3.5.4
      Proxy/Registrar

            

    

    The
Licensed Work must support compatibility with the Buyer-supplied proxy/registrar
using the SIP, as follows:

    

    a) Buyer-supplied
SIP proxy/registrar must be able to participate in all call paths leading to the
bandwidth management functionality described in Section 3.1 and interactions
provided in the Product.

    b) Where
there are compatibility errors between the Buyer-supplied proxy/registrar and
the Licensed Work, the parties shall confer to determine the proper point of
resolution for the error.

    

    
      	
               
      

            	
              3.5.5
      Client Endpoint

            

    

    The
Licensed Work must support compatibility with the Buyer-supplied client endpoint
as follows:

    

    a) Buyer-supplied
client endpoints, which register with the Buyer-supplied proxy/registrar, must
be bandwidth managed as described in Section 3.1. In the event there are
compatibility errors between the Buyer-supplied proxy/registrar and the Licensed
Work, the parties shall confer to determine the proper point of resolution for
the error.

    

    
      	
               
      

            	
              3.5.6
      Coexistence

            

    

    The
Licensed Work must support coexistence with Buyer-created components on the same
server machine.  The Licensed Work must provide that all communication
ports and IP addresses are configurable at time of deployment to avoid
conflict.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 4 of
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    

    
      	
               
      

            	
              3.5.7
      Serviceability

            

    

    The
Licensed Work must support a sufficient level of error reporting and problem
determination as follows:

    a) All
user-facing messages must follow a consistent format used by IBM WebSphere
products.  For example, IBM standard practice guidelines and the text
for runtime generated messages start with “CCCCNNNNS” where CCCC is a four
character component identifier (e.g. AVNM), NNNN is a numeric identifier within
that component, and S is an optional severity indicator (I =
Informational;  W = Warning;  E = Error)

    b) Logging
and tracing must follow the WebSphere format if the module is to be deployed on
WebSphere software. Otherwise, the module must have comparable logging and
tracing facility for problem determination.

    c) Licensed
Work must exploit standardized Sametime software logging and tracing conventions
and formats

    d) System-wide
logging must deliver all calls and resources used to a centralized database for
reporting and monitoring purposes.

    

    4.0         Rights
in Licensed Works

    

    
      	
              4.1  

            	
              Licensed
      Works

            

    

    Supplier
grants Buyer and Buyer Personnel a nonexclusive, worldwide, perpetual,
irrevocable license to use, have used, execute, reproduce, transmit, display,
perform, to prepare and have prepared derivative works of Licensed Works, to
transfer, distribute, and sublicense Licensed Works and such derivative works in
Object Code form only, and documentation, in any medium or distribution
technology, and to grant others the rights granted herein.

    

    
      	
              4.2  

            	
              Patents

            

    

    
      	
              (a)  

            	
              Covenant
      Not to Sue from Buyer to Supplier

            

    

    

    “Avistar
Product” shall mean the Licensed Work as (i) Finally Accepted as the phase 1
Deliverable, and (i) Finally Accepted as the phase 2 Deliverable.

    

    “IBM
Patents” shall mean all patents throughout the world, including reissues,
reexaminations, utility models and typeface design patents and registrations
(but not including any other design patents or registrations):

    (a)                 issued
or issuing on patent applications entitled to an effective filing date prior to
one year after Final Acceptance of the phase 2 deliverable; and

    (b)                 under
which patents or the applications therefor (including continuations,
divisionals, or continuations-in-part) Buyer or any of its Subsidiaries has as
of the Effective Date, or thereafter obtains, the right to grant immunities to
Supplier of or within the scope granted herein.

    

    ***

    

    Buyer on
behalf of itself and its Subsidiaries grants to
Supplier and its Subsidiaries, and to
its and their distributors, customers and users, mediate and intermediate, a
covenant not to commence or maintain any suit for infringement of those claims
of those IBM Patents that read on  the Avistar Product (hereinafter
“Immunized Claims”). This immunity under Immunized Claims shall also apply ***, and
shall  apply to such Avistar Product *** regardless of whether they
are used in combination with other hardware or software by Supplier, its Subsidiaries, and its
and their distributors, customers and users, mediate and
intermediate.

    

    

    (b)  Patent
License from Supplier to Buyer

    

    Additional
licenses to patents and patent applications that are owned or licensable by
Supplier, now or in the future, are set forth in a separate Patent License
Agreement, executed by the parties concurrently herewith.  For the
avoidance of doubt, such patent license includes (but is not limited to) a grant
of license to Buyer for the Licensed Works and Tools.  In the event of
any conflict between the terms of the Base Agreement, this SOW, and the separate
Patent License Agreement, the separate Patent License Agreement shall control as
to the patent licenses granted to Buyer.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 5 of
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    

    
      	
              4.3  

            	
              Externals

            

    

    Supplier
grants Buyer and Buyer Personnel a nonexclusive, worldwide, perpetual,
irrevocable, paid-up license to prepare and have prepared derivative works of
the Externals, and to use, have used, execute, reproduce, transmit, display,
perform, transfer, distribute, and sublicense the Externals and such derivative
works, in any medium or distribution technology, and to grant others the rights
granted herein.

    

    
      	
              5.0  

            	
              Description
      of Related Deliverables and
Services

            

    

    
      	
              5.1  

            	
              See
      the Attachment entitled, “Sales Enablement Plan”,
      for the Services and Deliverables related to sales enablement that
      Supplier will provide to Buyer. These Services and Deliverables will be
      considered complete upon Buyer’s
acceptance.

            

    

    

    
      	
              5.2  

            	
              ***, Supplier will
      provide to Buyer testing, maintenance, and support for the Deliverables,
      as described in the Attachment entitled “Testing, Maintenance and
      Support.”

            

    

    

    
      	
              5.3  

            	
              Developed
      Works

            

    

    All
Developed Works belong exclusively to Buyer and are works made for hire. If any
Developed Works are not considered works made for hire owned by operation of
law, Supplier assigns the ownership of copyrights in such works to
Buyer.

    Within
*** of the Effective
Date of the SOW, Buyer and Supplier shall produce together the specifications
and project plan associated with the work to develop the *** displayed within the *** that will use the *** for *** specified in this
SOW.  The ***
will also designate responsibilities and tasks to be undertaken by each of the
parties. If Buyer elects to obtain the *** will deliver the *** consisting of a *** used to *** exposed by the *** and any such *** and related materials will
be deemed a ***.  Supplier will
undertake such work in accordance with the schedule set forth in *** and as mutually agreed in
the ***, and will
deliver the *** in *** of the schedule set forth
in ***.  In
the absence of an ***,
Buyer agrees to provide Supplier *** of *** in connection with the
***. There will be *** by either party in
connection with the development of the  ***or the ***.

    

    
      	
              6.0  

            	
              Supplier’s
      Responsibilities

            

    

    
      	
              6.1  

            	
              In addition
      to delivering Licensed Works, Tools and other Deliverables and Services on
      schedule, Supplier
will: 

            

    

    a) participate
in progress reviews, as requested by Buyer, to demonstrate Supplier's
performance of its obligations;

    b) maintain
records to verify authorship of Licensed Works *** after the termination or
expiration of this SOW. On request, Supplier will deliver or otherwise make
available this information in a form specified by Buyer;

    c) as part
of Supplier's importation requirements, provide to Buyer on the commercial
invoice:

    
      	
              i.  

            	
              the
      Harmonized Tariff Code of the importing country for every Product;
      and

            

    

    
      	
              ii.  

            	
              an
      invoice description that provides enough detail to verify the categorical
      classification of every Product.

            

    

    d) for all
Supplier Software, supply Buyer with a report outlining the current version
numbers and anticipated cessation of support dates for that Software. This
report must be provided on a biannual basis or more frequently if required by
Buyer.

    

    
      	
              6.2  

            	
              Supplier's
      Use of Subcontractors

            

    

    Supplier
may subcontract Services to be performed hereunder. Notwithstanding this
subsection, Supplier's use of subcontractors will not relieve Supplier of the
responsibility for the subcontractor's performance, and Supplier's obligations
and responsibilities assumed under this SOW will be made equally applicable to
subcontractors. Buyer reserves the right to reject Supplier's use of a
subcontractor in performance of this SOW for any reason.

    

    
      	
              6.3  

            	
              Source Code
      Escrow 

            

    

    

    
      	
              6.3.1  

            	
              Escrowed
      Materials  

            

    

    For each
Licensed Work, Supplier agrees to place in escrow in accordance with the terms
and conditions of a separate Source Code Custodial Agreement ("SCCA"), the
following materials: (i) two (2) copies of the Licensed Work in machine-readable
format, including both Source Code and Object Code; (ii) one (1) complete set of
the Documentation related to the Licensed Work in both hard copy and
machine-readable form; (iii) one (1) copy of a comprehensive list of all items
in the development environment indicating those items which are commercially
available on reasonable terms through readily known sources; (iv) one (1) set of
the development environment except those items identified pursuant to 3 above as
being commercially

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    available
on reasonable terms through readily known sources; (v) one (1) copy of a
comprehensive list of all Source Code modules of the Licensed Work.

    

    
      	
              6.3.2  

            	
              Release
      Events and Rights in Released Escrowed
Materials

            

    

    Supplier
will notify Buyer *** of
the occurrence of a Triggering Event as defined in the relevant SCCA. Buyer is
granted a nonexclusive, worldwide, perpetual, irrevocable license to prepare and
have prepared derivative works of Escrowed Materials, and to use, have used,
execute, reproduce, transmit, display, perform, transfer, distribute and
sublicense Escrowed Materials and such derivative works, in any medium or
distribution technology for the purposes of maintaining and providing Basic
Enhancements to the Licensed Work.

    

    
      	
              6.3.3  

            	
              Confidential
      Treatment

            

    

    Buyer and
Supplier will treat the release of the Escrowed Materials as a disclosure of
Confidential Information under the parties’ existing Confidential Disclosure
Agreement related to the Licensed Work, or if none, under Buyer’s then standard
Confidential Disclosure Agreement.

    

    
      	
              6.4  

            	
              Asset
      Protection

            

    

    In the
event that assets are loaned to Supplier and there is no separate loan agreement
in place between Buyer and Supplier for those assets, Supplier will be
responsible for risk of loss and for the return of those assets to
Buyer.

    

    
      	
              6.5  

            	
              Third
      Party Code and Certificate of Originality
  Obligations

            

    

    
      	
              (a)  

            	
              Supplier
      will use all commercially reasonable efforts to disclose to IBM in writing
      the existence of Third Party Code that is included in or is provided in
      connection with the Deliverables.  Supplier represents and
      warrants on an ongoing basis that, before entering into this SOW, Supplier
      has disclosed to Buyer in writing the existence of any third party code,
      including without limitation open source code and freeware, ("Third Party
      Code") that is included in or is provided in connection with the
      Deliverables and that Supplier and the Deliverables are in compliance with
      all licensing agreements applicable to such Third Party
    Code.

            

    

    

    
      	
              (b)  

            	
              Supplier
      represents and warrants on an ongoing basis that, 1) at least *** before including any
      Third Party Code in any modifications, new releases, or new versions of
      the Deliverables under this SOW, Supplier will disclose to Buyer in
      writing the existence of such Third Party Code, including providing a
      Vendor Certificate of Originality (“COO”), a template of which is provided
      as an attachment hereto, that specifies such Third Party Code with
      particularity, including separately specifying with particularity any open
      source code or freeware in binary form (e.g., binary dependencies) that is
      included within any open source code or freeware specified in the COO, to
      Buyer at least ***
      prior to each of: (i) Supplier’s delivery of the Licensed Work to Buyer
      for Acceptance Testing, and (ii) Supplier’s delivery of each Major
      Enhancement to the Licensed Works in accordance with the Schedule in
      Section 10, and 2) modified Deliverables or new releases or new versions
      of the Deliverables including Third Party Code will be in compliance with
      all licensing agreements applicable to such Third Party Code. Supplier
      will not provide to Buyer any Deliverables or modifications thereto or new
      releases or versions of Deliverables, that include Third Party Code,
      unless Buyer has approved the inclusion of such Third Party
      Code.

            

    

    

    
      	
              (c)  

            	
              Supplier
      will not provide to Buyer any Deliverable that includes any of the
      following types of Third Party Code, unless Buyer has approved their
      inclusion in advance in writing, such approval not to be unreasonably
      withheld or delayed:

            

    

    •
Material licensed under the "GNU General Public License" ("GPL") or a
substantially similar license;

    •
Material licensed under the GNU Library or "Lesser" General Public License
("LGPL") or a substantially similar license;

    •
Material that requires the Deliverable, or portions thereof, to be licensed to
End Users by parties other than Buyer and/or under specific additional licensing
terms and conditions (other than mere notice provisions)

    which are
required to be agreed to by End Users; or

    •
Material that Supplier knows or has reason to know to be the subject of a claim,
demand, suit, action or proceeding in which it is alleged that such software
infringes the intellectual property rights of a third party.

    

    
      	
               
      

            	
              (d)  With
      regard to types of Third Party Code other than those identified in Section
      6.5 (c), Supplier and Buyer shall confer in good faith regarding any
      commercially reasonable concerns which Buyer has with regard to their
      inclusion in the Licensed Work, and Supplier agrees to take such
      commercially reasonable steps as may be requested by
  Buyer

            

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    
      	
               
      

            	
              in
      good faith in order to remediate the code or otherwise address any such
      commercially reasonable concerns.

            

    

    

    
      	
              6.6  

            	
              Financial
      Reporting

            

    

    Upon
Buyer request, Supplier will provide a Dun and Bradstreet report or similar
report at Supplier's expense to Buyer. Submission of the Dun and Bradstreet
report must be initiated through the IBM Global Procurement Supply Portal and
routed directly from Dun and Bradstreet to Buyer. Supplier will be responsible
for the full cost of the report at the price established by Dun and Bradstreet,
and no rebate, refund or other discount which may be applicable to Buyer or its
Affiliates will apply to the price of the report purchased by
Supplier.

    

    
      	
              6.7  

            	
              Lab
      Support

            

    

    In order
to facilitate Buyer’s validation of requirements and completion of the Product,
Supplier agrees to make available to Buyer mutually agreed testing lab
facilities.  These facilities will include access to audio/video
equipment and configured instances of the Licensed Work
elements.  These facilities will be employed both to verify features
of the Licensed Work, and to test integrated features of the
Product.  The location of the lab resources, and the timing of their
use, will be determined and documented by the joint technical team.

    

    Additionally,
Supplier agrees to provide reasonable support to Buyer in the form of
documentation, information and guidance on best-practices in Buyer’s
establishment of lab deployments intended for use with the Product in Buyer’s
facilities.

    

    
      	
              7.0  

            	
              Technical
      Criteria for Final Acceptance

            

    

    

    
      	
               
      

            	
              7.1
      General

            

    

    The
Deliverables will be subject to a process whereby compliance with the technical
requirements set forth is verified for purposes of determining Final Acceptance
of the Deliverables.  Buyer and Supplier agree that this process shall
consist of preliminary testing, to be followed by an iterative process requiring
coordination of the development schedules of the parties.  After the
preliminary testing is completed, Supplier agrees to correct errors and conduct
subsequent testing, as agreed upon through the joint technical
process.  This process will continue until the Deliverable meets the
Final Acceptance criteria.

    

    
      	
               
      

            	
              7.2
      Supplier Testing

            

    

    Supplier
will perform the following tests upon the Deliverable:

    

    
      	
              1.  

            	
              component
      testing

            

    

    
      	
              2.  

            	
              functional
      verification testing

            

    

    
      	
              3.  

            	
              system
      testing

            

    

    
      	
              4.  

            	
              performance
      and scalability testing

            

    

    

    Upon
Buyer's reasonable request, specific tests in each of the foregoing areas will
be performed by Supplier.

    

    During
the iterative development process, prior to each code delivery, Supplier will
perform a set of tests to ensure a minimum level of stability before delivering
to Buyer.  Supplier will provide to Buyer, concurrent with each
iterative delivery of a Deliverable, all test reports associated with that
delivery of the Deliverable.

    

    
      	
               
      

            	
              7.3
      Preliminary Testing Criteria

            

    

    Preliminary
testing during the development process shall be performed by Supplier and based
upon the operation of the Deliverable and a set of Product operations mutually
agreed by the parties.  The criteria for the preliminary testing shall
consist of the following:

    

    ***

    

    
      	
               
      

            	
              7.4
      Iterative Acceptance Testing

            

    

    After
successful completion of the preliminary tests, the Deliverables will be subject
to further rounds of acceptance testing (“Iterative Acceptance Testing”)
to be conducted by both parties. Each party shall provide necessary technical
personnel and resources at the site(s) where Iterative Acceptance Testing is
performed.  The Iterative Acceptance Testing will be performed against
both the Product and the Deliverables.  The timing for these tests
will be based on ongoing deliveries of the Deliverables and shall be performed
promptly after such deliveries on mutually agreed dates.  Supplier
agrees to resolve

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    all
errors found during Iterative Acceptance Testing prior to Final Acceptance (see
Section 7.5
below).  In cases where the need or timing of an Error Correction is
uncertain, the joint technical team will determine the proper resolution, and
can mutually agree whether to correct or defer correction for any given
error.

    

    
      	
               
      

            	
              7.5
      Final Acceptance

            

    

    Supplier
shall deliver the Deliverable that materially complies with the specifications
stated herein for final acceptance.    Final Acceptance will
occur when the Deliverables delivered by Supplier materially meet all functional
requirements, non-functional requirements and integration requirements set forth
and when all errors (other than Severity Level 4 errors) identified by Buyer as
requiring correction in Iterative Acceptance Testing have been verified as
corrected  (“Final
Acceptance”).

    

    Buyer
shall have *** after
receipt of Deliverable to complete Final Acceptance tests. Upon achievement of
satisfactory test results in accordance with the criteria defined in this SOW,
Buyer shall notify Supplier of its Final Acceptance of the Deliverable in
writing *** after test
completion. Buyer shall also notify Supplier of any error *** after test completion.
Buyer may reject the Deliverable if it does not comply with the Final Acceptance
criteria set forth in this section.   A failure by Buyer to
provide written acceptance or rejection within the timeframes specified above
shall be deemed Final Acceptance.

    

    Should
Buyer reject the Deliverable submitted for Final Acceptance due to
non-conformance with the test criteria specified in this document, Supplier
shall use all reasonable endeavors to promptly remedy such deficiencies and
shall again deliver the Deliverable for Final Acceptance testing. The parties
shall then repeat the Final Acceptance test procedure set forth above until the
Deliverable has achieved Final Acceptance.

    

    
      	
               
      

            	
              7.6
      Technical Events

            

    

    The
following list of events will be included in the project plan.

    

    Design Complete: All technical
issues regarding the use of the Deliverables, including deployment models,
integration models, required interface or functional changes or enhancements to
the Deliverables, etc. have been specified and agreed to through the joint
technical process.

    

    Delivery Schedule Complete: A
schedule for both interim deliveries of the Deliverables, and Iterative
Acceptance Testing activities is agreed to through the joint technical
process.

    

    Final Delivery: Receipt of the
expected final version of the Deliverables, which is intended to meet all Final
Acceptance criteria.

    

    Final Acceptance Complete:
Successful validation of all Final Acceptance criteria.

    

     7.7
Waiver of Acceptance Testing

    Buyer
may, at its sole discretion, waive requirements for its acceptance testing of
the Deliverables. Any such waiver must be in writing and signed by Buyer.
Buyer's testing does not relieve Supplier of its obligations under this
Agreement.

    

    
      	
              8.0  

            	
              Quality
      Measurements

            

    

    

    8.1    Supplier
represents that it has a product and service quality program
that  includes:

    
      	
              1)  

            	
              performance
      targets;

            

    

    
      	
              2)  

            	
              assessment
      of engineering, development and test
processes;

            

    

    
      	
              3)  

            	
              configuration
      and change management processes;

            

    

    
      	
              4)  

            	
              assessment
      of the quality of Deliverables, Products and
  Services;

            

    

    
      	
              5)  

            	
              documents
      non-conformances; and

            

    

    
      	
              6)  

            	
              processes
      to correct errors or other non-conformances. Supplier will periodically,
      as negotiated, provide Buyer its standard product development life cycle
      and error metrics. An example of the data of interest is included in the
      Attachment entitled “Sample Data Collection Form for
      Supplier”.

            

    

    Supplier
also represents that it qualifies or will qualify during the Term of this
Agreement as a Software Engineering Institute's (SEI) Capability Maturity Model
Integration - Software Engineering (CMMI-SW) Level  2 development
organization.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 9 of
32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    

    8.2    The
parties agree that the Attachment entitled "Quality Requirements for Customized
or Developed Works" is hereby incorporated by reference into this
Agreement.

    

    
      	
              9.0  

            	
              Supplier’s
      and Buyer’s Responsibilities

            

    

    
      	
              9.1  

            	
              Upon
      mutual agreement, within ***, the parties will
      conclude a project plan, which will include engagement guidelines for the
      parties’ technical teams and assistance Buyer may provide to Supplier
      under this Agreement.

            

    

    
      	
              9.2  

            	
              The
      parties may meet together on a periodic basis, as agreed, but no more than
      one time per quarter, to discuss the progress Buyer has made toward
      reaching Buyer’s initial net revenue of *** as described in
      Section 11.3.

            

    

    

    
      	
              10.0  

            	
              Schedule

            

    

    The
relevant milestones, completion dates, and terms associated with this SOW
are:

    
      	 
      	
              MILESTONES

            	
              DATE

            
	 
      	 
      	 
      
	
              1.

            	
              Initial
      delivery of Tools listed in Section
    3.2

            	
              TBD

            
	
              2.

               

            	
              Delivery
      of the other Deliverables (other than the Licensed Work, Tools,
      etc.)

               

            	
              TBD

               

            
	
              13.

            	
              Receipt
      of the completed Certificate of Originality for the Licensed
      Work

            	
              Prior
      to or upon 1)At least *** days prior
      to  1) Supplier’s execution of the SOW, 2) Supplier’s delivery
      of the Licensed Work and Developed Works to Buyer for Acceptance Testing,
      and 3) 2) Ssupplier’s delivery of each Major Enhancement to the Licensed
      Works

            
	
              24.

            	
              Feature
      complete delivery, phase 1

            	
              ***

            
	
              35.

            	
              Final
      Delivery for Acceptance Testing, phase 1 Deliverables

            	
              ***

            
	
              46.

            	
              Final
      Acceptance phase 1

            	
              *** business days of
      Final Delivery of phase 1 Deliverables

            
	
              57.

            	
              Feature
      complete delivery, phase 2

            	
              ***

            
	
              68.

            	
              Final
      Delivery for Acceptance Testing, phase 2 Deliverables

            	
              ***

            
	
              79.

            	
              Final
      Acceptance phase 2

            	
              *** business days of
      Final Delivery of phase 2
Deliverables

            

    

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 10
of 32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    
      	
              11.0  

            	
              Payments

            

    

    

    
      	
              11.1  

            	
               Fixed
      Payment

            

    

    In
partial consideration for the licenses granted by Supplier in the Patent License
Agreement referenced in Section 4.2(b) of this SOW, Buyer will pay Supplier a
one time fixed payment of three million dollars (USD $3,000,000.00). Such
payment will be made net sixty (60) days after the Effective Date of this
SOW.

    

    
      	
              11.2  

            	
                Pre-paid
      Royalties

            

    

    In
consideration for the *** of license fees and
Software Subscription or Metered Use Offering fees received by Buyer for the
Product(s) beginning in the calendar quarter in which a Product becomes
generally available, Buyer will pay Supplier the following pre-paid,
non-refundable royalties as a bulk purchase for Licensed Works and the patent
license granted in the Patent License Agreement referenced in Section 4.2(b)
above  upon Final Acceptance of Deliverables as set forth
below:

    

    Date/Event:                                                                                                                                        Payment:

     Within
*** following Final
Acceptance of phase 1
Deliverables                                                                                                                                          USD
$1,500,000.00 

     Within
*** following Final
Acceptance of phase 2
Deliverables                                                                                                                                          USD
$1,500,000.00      

    

    
      	
              11.3  

            	
               Additional
      Royalty Payments

            

    

    Beginning
in the first calendar quarter in which net revenue recorded by Buyer for the
Product(s) *** Buyer
will pay Supplier an additional royalty as follows (“Additional Royalties”) for
Licensed Works and the licenses granted in the Patent License Agreement
referenced in Section 4.2(b) above :

    

    (a)  When a Product is
licensed to end user customers, Buyer will pay Supplier an Additional Royalty
equal to two percent (2%) of net revenue recorded by Buyer for each authorized
copy of the Product licensed to an end user customer by Buyer or Buyer
Personnel;

    

    (b)  When a Product is
combined with other products or services and offered to end user customers
(“Product Bundle”), Buyer will pay Supplier an Additional Royalty equal to two
percent (2%) of the net revenue recorded by Buyer for each authorized copy of
the Product Bundle licensed to an end user customer by Buyer or Buyer Personnel,
which license fee will be based on the proportionate value of the Product to the
Product Bundle as determined by Buyer in its commercially reasonable
discretion;

    

    (c)  When a Product is
offered to end user customers as part of a Software
Subscription or Metered Use Offering, Buyer will pay Supplier an Additional
Royalty equal to two percent (2%) of the net revenue recorded by Buyer for each
such Software Subscription or Metered Use Offering sold to an end user customer
by Buyer or Buyer Personnel, which license fee will be based on the
proportionate value of the Product to the Software Subscription or Metered Use
Offering as determined by Buyer in its commercially reasonable
discretion;

    

    (d)  Buyer shall not owe
any Additional Royalties to Supplier for internal use of any Product by Buyer or
Buyer’s Affiliates and any such use of the Product(s) will not be included in
any calculation of ***
Additional Royalty trigger amount.

    

    
      	
              11.4  

            	
               Lower
      Royalty Payment

            

    

    Buyer may
request a lower Additional Royalty for the Products when a licensing transaction
requires a substantial discount. If Supplier agrees, both parties will sign a
letter specifying the licensing transaction and its lower Additional Royalty
payment.

    

    
      	
              11.5  

            	
              Payment
      Terms

            

    

    Buyer
will pay supplier Additional Royalties based upon net revenue recorded by Buyer
in a *** for the
Product(s). Payment will be made in US dollars, *** during which net revenue
is recorded and recognized by Buyer for a Product and/or Service sale, unless
the last day of the month falls on a weekend or holiday, it will then be made on
the next business day. In the US, a royalty payment quarter ends on the last day
***. Outside of the US,
a royalty payment *** is
defined according to Buyer’s current administrative practices. Royalties will be
paid less adjustments and refunds due to Buyer. Buyer will provide a statement
summarizing the royalty calculations with each payment.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 11
of 32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    

    
      	
              12.0  

            	
              Communications

            

    

    All
communications between the parties will be carried out through the following
designated coordinators. All notices required in writing under this Agreement
will be made to the appropriate contact listed below at the following addresses
and will be effective upon actual receipt. Notices may be transmitted
electronically, by registered or certified mail, or courier. All notices, with
the exception of legal notices, may also be provided by facsimile.

    

    Business
Coordinators

    
      	
              FOR
      SUPPLIER

            	
                                 

            	
              FOR
      BUYER

            	
                                   
             

            
	
              Name

            	
              ***

            	
              Name

            	
              ***

            
	
              Title

            	
              ***

            	
              Title

            	 
      
	
              Address

            	
              ***

            	
              Address

            	 
      
	
              Phone

            	
              ***

            	
              Phone

            	 
      
	
              Fax

            	 
      	
              Fax

            	 
      
	
              E-mail

            	
              ***

            	
              E-mail

            	 
      

    

    

    Legal
Coordinators

    
      	
              FOR
      SUPPLIER                           
                                        

            	
                                                                  

            	
              FOR
      BUYER                                                             
                                   

            	
                                                                         

            
	
              Name

            	 
      	
              Name

            	
              ***

            
	
              Title

            	 
      	
              Title

            	
              ***

            
	
              Address

            	 
      	
              Address

            	
              ***

            
	
              Phone

            	 
      	
              Phone

            	
              ***

            
	
              Fax

            	 
      	
              Fax
      (Fax notice shall be valid only when verbal confirmation of receipt is
      obtained.)

            	
              ***

            
	
              E-mail

            	 
      	
              E-mail

            	
              ***

            

    

    

    Technical
Coordinators

    
      	
              FOR
      SUPPLIER

            	
                                       

            	
              FOR
      BUYER    

            	
                                          

            
	
              Name

            	
              ***

            	
              Name

            	
              ***

            
	
              Title

            	
              ***

            	
              Title

            	
              ***

            
	
              Address

            	
              ***

            	
              Address

            	
              ***

            
	
              Phone

            	
              ***

            	
              Phone

            	
              ***

            
	
              Fax

            	
              ***

            	
              Fax

            	
              ***

            
	
              E-mail

            	
              ***

            	
              E-mail

            	
              ***

            

    

    

    
      	
              13.0  

            	
              Electronic
      Commerce

            

    

    Unless
previously submitted by Supplier, in order to initiate electronic transfer of
payments associated with this SOW, Supplier will complete the attached form
entitled “Authorization for
Electronic Funds Transfer” and fax the completed form to Accounts Payable
at the number included on the form.

    

    
      	
              14.0  

            	
               Accessibility

            

    

    Supplier
shall disclose to Buyer the extent to which Deliverables are
accessible to persons with disabilities, either directly or through assistive
technology. Supplier will complete and deliver to Buyer either the applicable
IBM Accessibility checklist (preferred), Web Content Accessibility Guidelines
(WCAG) checklist or Information Technology Industry Council US Section 508
Voluntary Product Accessibility Template, *** of the effective date of
this Agreement. Supplier shall update the accessibility documentation provided
to Buyer pursuant to the preceding sentence to address any new versions or
releases of the Deliverables supplied to Buyer within ***. Failure of the Deliverables to
operate in accordance with the accessibility documentation provided by Supplier
will be deemed a material breach of this SOW.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 12
of 32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    

    
      	
              15.0  

            	
              Supplier
      Representations

            

    

    Supplier
represents and warrants that any and all representations made and information
provided by Supplier to Buyer and Affiliates in connection with this SOW,
including that information provided within or in support of an RFP/RFQ, is
accurate.

    

    
      	
              16.0  

            	
              Modification of Certain
      Provisions in the Base Agreement as they Apply to this
      SOW

            

    

    
      	
               
      

            	
              For
      purposes of this SOW (and any WAs issued hereunder) only, the following
      Sections and Subsections of the Base Agreement are modified as
      follows:

            

    

    

    
      	
              16.1  

            	
               In Section 5.3
      Royalty Calculations,
      at the end of the first sentence, insert “in accordance with the
      relevant SOW”.

            

    

    
      	
              16.2  

            	
               In
      Section 7.2 Warranty
      Redemption, in the second sentence after “If Supplier fails to do
      so” insert “within a reasonable period of
time”.

            

    

    
      	
              16.3  

            	
               In
      Section 9.5 Patents, at the end of
      the sentence insert “unless otherwise stated in a related
      SOW”.

            

    

    
      	
              16.4  

            	
               Section
      10.1 General
      Indemnification, is deleted in its entirety and replaced with the
      following:

            

    

    “Each
party will defend, hold harmless and indemnify, including legal fees, the other
party and its Personnel  against third party claims that arise or are
alleged to have arisen as a result of negligent or intentional acts or omissions
or breach of any term of this Agreement by a party hereunder.”

    
      	
              16.5  

            	
               Section
      10.3 Exceptions to
      Indemnification is deleted in its entirety and replaced with the
      following:

            

    

    “Notwithstanding
the provisions of this Section, Supplier assumes no liability for (a)
infringement claims arising from on the following circumstances provided such
infringement would have been avoided in the absent the following ac-tions: (i)
the combination of the Deliverables with materials other than Products; (ii) any
modifications to the Deliver-ables unless such modification was
made  by Supplier or contemplated in a SOW; (iii) Supplier’s
implementa-tion of a Buyer originated design.”

    
      	
              16.6  

            	
               In
      Section 11.0 Limitation
      of Liability between Supplier and Buyer, the first paragraph is
      deleted in its entirety and replaced with “The foregoing provisions of the
      above Section 10 state the entire liability and obligations, and the sole
      and exclusive remedy of, the parties to each other, with respect to any
      actual or alleged infringement of any intellectual property right by each
      party. In no event will either party be liable to the other for any lost
      revenues, lost profits, incidental, indirect, consequential, special or
      punitive damages.”

            

    

    
      	
              16.7  

            	
               Section
      14.1 Termination of this
      Base Agreement is retitled Termination of this Base
      Agreement or SOW for Cause. In the first sentence after the words
      “Base Agreement” insert “or SOW”.

            

    

    
      	
              16.8  

            	
              In
      Section 14.2 Termination
      of a SOW or WA before the first sentence, insert “After the initial
      five (5) year term of this SOW.” In bullet 1, after “with Cause” insert
      “in accordance with Section 14.1 above” and delete “effective
      immediately”.

            

    

    
      	
              16.9  

            	
              At
      the end of Section 12.0 Supplier and Supplier
      Personnel, bullet 3, insert “A former employee shall be defined as
      a person who was an employee of Buyer within a 24-month period prior to
      the date of assignment under an SOW or WA (“Former
      Employee”).”

            

    

    
      	
              16.10  

            	
               In
      Section 15.2 Assignment, after the
      first sentence, insert “The rights and liabilities of the parties hereto
      will bind and inure to the benefit of permitted successors or
      assigns.”

            

    

    
      	
              16.11  

            	
               Section
      15.6 Ethical
      Dealings is deleted in its entirety and replaced with the
      follow:

            

    

    “The
parties will each be familiar and will strictly comply with all laws and
regulations on bribery, corrup-tion, and prohibited business
practices.  Neither party (including its Affiliates)  will
offer, promise or make or agree to make, directly or indirectly, (a) any
political contributions of any kind or any payment to or for the benefit of any
public official, whether elected or appointed, (b) any payments for gifts,
meals, travel or other value for a government employee or his/her family members
or (c) any payments or gifts (of money or anything of value) to anyone for the
purpose of influencing, or inducing anyone to influence decisions in favor of,
the other party or any of its Affiliates.  Neither party shall
reimburse the other for any such politi-cal contributions, payments or
gifts.”

    
      	
              16.12  

            	
              Section
      15.7 Exchange of
      Information is deleted in its entirety and replaced with the
      following:

            

    

    “All
information which either party has provided the other party hereunder prior to
the Effective Date, or subsequently provides to the other party in connection
with this Agreement and the transactions and matters contemplated hereby,
including any prior technical, sales or client information, shall be governed by
that certain Confidential Disclosure Agreement executed, either previously or
concurrently with this Agreement, between the parties dated 02/26/2008 (the
"Non-Disclosure Agreement"). Such information shall be used by the parties
solely for the purpose of performing its obligations to under this Agreement as
provided herein.  The term of the Non-Disclosure Agreement is hereby
extended for the later of (a) the term specified in the Non-Disclosure
Agreement; or (b) the term of this Agreement. The parties

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 13
of 32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    will not
publicize the terms of this Agreement, or the relationship, in any advertising,
marketing or promotional materials without prior written consent of the other
party except as may be required by law, provided the party publicizing gives the
other party reasonable prior notice to allow the other party a reasonable
opportunity to obtain a protective order. Supplier will use information
regarding this Agreement only in the performance of this Agreement. For any
Personal Data relating to Supplier Personnel that Supplier provides to Buyer,
Supplier has obtained the agreement of the Supplier Personnel to release the
information to Buyer and to allow Buyer to
use, disclose and transmit such information in connection
with this Agreement.The parties anticipate an announcement in connection with
the subject matter of this SOW.  Any announcement would require the
prior approval from both partiesThe parties acknowledge that as required by SEC
regulations, Supplier will file the appropriate 8K in connection with this
Agreement.”

    

    

    
      	
              ACCEPTED
      AND AGREED TO:

            	 
      	
              ACCEPTED
      AND AGREED TO:

            
	
              International Business Machines
      Corporation  

            	 
      	
              Avistar Communications
      Corp.  

            
	
              By:

                                                                                                                                                                                                                              

            	 
      	
              By:

                                                                                                                                                                                                                              

            
	
              Buyer
      Signature                         
      Date

            	 
      	
              Supplier
      Signature                      
      Date

            
	
              ***  

                                                                                                                                                                                                                              

            	 
      	
               

                                                                                                                                                                                                                              

            
	
              Printed
      Name

            	 
      	
              Printed
      Name

            
	
              ***

                                                                                                                                                                                                                              

            	 
      	
               

                                                                                                                                                                                                                              

            
	
              Title
      & Organization

            	 
      	
              Title
      & Organization

            
	
               

                                                                                                                                                                                                                              

            	 
      	
               

                                                                                                                                                                                                                              

            
	
              Buyer
      Address: 

              ***  

            	 
      	
              Supplier
      Address: 

               *** 

            

    

    

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 14
of 32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    [Missing
Graphic Reference] 

    

    You
hereby authorize IBM to initiate credit entries to the account listed below in
connection with agreed upon Electronic Data Interchange (EDI) transactions
between our companies. You agree that such transactions will be governed by the
National Automated Clearing House Association (ACH) rules. This authority is to
remain in effect until IBM has received written notification of termination in
such time and such manner as to afford IBM a reasonable opportunity to act on
it. You also authorize the Bank listed below to verify your account information
as necessary to establish the EFT. IN NO EVENT SHALL IBM BE LIABLE FOR ANY
SPECIAL, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES AS A RESULT OF THE
DELAY, OMISSION OR ERROR OF AN ELECTRONIC CREDIT ENTRY, EVEN IF IBM HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. You are required to provide IBM
prompt written notice regarding the initiation, change, or termination of any
relationship in which you authorize a Third Party to receive payment from IBM on
your behalf. Payments made by IBM to a Third Party you authorize within this
form to accept payments on your behalf shall satisfy any payment obligation from
IBM to you and shall constitute payment in full for such
obligation.

    This
agreement shall be governed by the laws of the State of New York.

    

    
      	
              TRADING
      PARTNER NAME:

            	 
      
	
              PHYSICAL
      ADDRESS

            	 
      
	
              Street
      Address

            	 
      
	
              City,
      State, Zip

            	 
      
	
              Company
      Tax ID Number

            	 
      
	
              REMIT
      TO ADDRESS

            	
              Only
      list a remit address if it differs from the address
  above

            
	
              Street
      Address / PO Box

            	 
      
	
              City,
      State, Zip

            	 
      
	
              BANKING
      INFORMATION

            	
              This
      must be a U.S. Domestic Bank to use this form

            
	
              Name
      of Bank

            	 
      
	
              Street
      Address / PO Box

            	 
      
	
              City,
      State Zip

            	 
      
	
              Title
      on Bank Account

              (Should
      Read Exactly as
      Listed on Bank Statement)

            	 
      
	
              EFT
      INFORMATION

            	
              Obtain
      this information directly from your bank

            
	
              Bank
      ABA Number:

              (also
      known as Bank Routing Number)

            	
               

              ___
      ___ ___ ___ ___ ___ ___ ___ ___ (Must be 9 digit
number)

            
	
              Bank
      Account Number

            	 
      
	
              YOUR
      BANK CONTACT

            	
              Person
      at your bank who we can contact to verify Banking
    information

            
	
              Contact
      Name / Title

            	
              Name:                                                                     Title:

            
	
              Contact
      Phone / Fax

            	
              Phone:
      (
      )                                                              
      Fax ( )

            
	
              REMIT
      ADVICE OPTION

            	
              Check
      One (See instructions for help)

            
	
              Remit
      advice sent directly to your EDI/WOI Mailbox

            	
               

              _____
      1 ______________________________________________

                             
      Fill in your EDI/WOI UserID above

            
	
              Remit
      Advice sent to your bank w/ payment

            	
               

              _____
      2

            
	
              AUTHORIZATION

            	
              Authorized
      Signature (MUST BE SIGNED)

            
	
              Signature:
      Date:

              Print
      Name:

              Title:
      E-Mail Address:

              Phone:
      ( ) Fax: ( )

            	 
      

    

    

    A copy of a voided check is
recommended to validate your EFT banking information.

    Please
fax this form along with a copy of a voided check to (845) 491-5368

    

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
        Page 15
of 32

        
          

        

      

      
         

        
          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    The
following instructions will assist you in filling out the EFT Authorization Form
accurately. All fields on this form are required for your request to be
processed. These instructions are designed to prevent errors which cause delays
in your EFT setup. If you have additional questions, please contact our EFT Team
at eftsetup@us.ibm.com or the AP Customer Service at 607-429-4848. Additional
information can be found on our internet website at
http://www-1.ibm.com/procurement/proweb.nsf/ContentDocsByTitle/United+States~EFT+Process?OpenDocument&Parent=EDI+Invoicing

    

    Trading
Partner Name:

    This is
the name of your company. Please fill out the name as it would appear on the
invoice.

    

    Physical
Address:

    This is
your company’s physical location.

    

    Remit
To Address:

    This is
the address for which your invoices read “send payments to:.” This is not to be
confused with your company’s physical location; however it may be the same. A
rule of thumb is: Where should payments be mailed in the event a paper check
needs to be cut?

    

    Banking
Information:

    This is
the physical location of the bank you use. If you use a branch, please supply
the branch’s address in this section. If proper information is not provided, it
will result in payment delays.

    

    Title
on Bank Account:

    This
should be the exact name as shown on your monthly Bank Statements. If the name
(Title) on your bank account differs from your company name, we will need a
written explanation on your company letterhead of the relationship between the
name on the account and your company name. This letter can be faxed in along
with the EFT Authorization Form.

    

    EFT
Information:

    We
recommend that you obtain this information directly from you bank. The
information needed is the Routing/ABA# (American Banking Association) of your
bank, and your company’s individual Account #. When asking the bank for this
information, let them know that IBM intends to send EFT payments to you account
using the ACH (Automated Clearing House). It is important to note that IBM is
sending an EFT payment through the ACH, we are not sending a Wire payment. Wire
payments and EFT payments are not the same. For additional backup, we recommend
that you send a copy of a voided check along with the EFT Form.

    

    Bank
Contact:

    This
should be an employee of your bank whom IBM can contact to verify that the
banking information supplied is correct.

    

    Remit
Advice Option:

    This
determines where IBM sends your remittance advice for payments that are sent
electronically. IBM offers two options:

    

    Option 1 : You must
be an EDI / Forms Exchange (FOX) / WOI enabled supplier to use this option. IBM
will electronically send your remittance to your EDI/FOX/WOI in-box. You will
normally receive your remittance advice 1 to *** to the date the funds will
be available in your account. Please provide your EDI/FOX/WOI mailbox / userid
in the space to the right of the option 1 check-box. Option 1 is recommended for
all EDI/FOX/WOI users.

    

    Option 2 : IBM will
electronically send your remittance to your bank along with the payment. When
choosing this option you will need to set up an agreement with your bank for
them to forward you this information. (IBM will be sending the payment and
remittance advice in an X-12 820 CTX file via the ACH).

    

    Signature
/ Company Contact:

    The form
must be signed by someone in your company who has the authorization to permit
IBM to electronically send payments to your company’s bank account. Please
provide all the requested information for this individual.

    

    
      
        
          

          

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    Vendor Certificate
of Originality 

    

    This
questionnaire must be completed by a vendor (“You”) furnishing copyrightable
material, such as software, audio/visual works, written materials, etc.
(“Material”) to IBM. The acceptance of this questionnaire by IBM is a
prerequisite for the IBM final payment for the furnished Material.

    

    Depending
on Your agreement with IBM, You may have an obligation to communicate additional
information to IBM that IBM may require for copyright registration and/or
enforcement of legal rights relating to the furnished material.

    

    Please
leave no questions blank. Write "not applicable" or "N/A" if a question is not
relevant to the furnished material.

    

    Summary
Information

    

    Your name
and
address:                                           _____________________________________________________

     _____________________________________________________

     _____________________________________________________

     _____________________________________________________

    Name of
the
Material:                                               _____________________________________________________

    IBM
Contract
No:                                    _____________________________________________________

    IBM
Contract Administrator:
_____________________________________________________

    

    A -Material
Identification

    1.
Category of the material (Please check only one):

    __a)
Software (including its related documentation)

    __b)
Audiovisual Works

    __c) Mask
Works

    __d)
Written Materials excluding related documentation of a)-c)

    __e)
Other (if other please identify):
_________________________________________________

    

    If You
selected either "Software" or "Audio/Visual Works", please provide the names of
any software tools (e.g. compiler, software development tool, etc.) that were
used to create such Material:
___________________________________________________________________

    

    2.
General description of the Material (including the description of any new
function that You contributed):
________________________________________________________________

    

    3. What
was the date that the creation of Material was completed? (except for minor
error corrections,
etc.):___________________________________________________________

    

    B - Newly Created
Material

    The
questions in this section are targeted at any newly created portion
of the Material (“Newly Created Material”). If the Material includes any
pre-existing material, please provide detailed information for such pre-existing
material in section C (Pre-existing Material). All developers or creators of the
Newly Created Material must be specified in one of the following Categories I,
II or III. Unless otherwise indicated, Your employees include temporary and
supplemental employees who created or contributed to the creation of the
Material under contract or other agreement with You.

    I. Was
any portion of the Newly Created Material created by Your employee(s) within the scope of their
work assignment or job function ("Category I") assignment? __Yes
__No

    

    If You
checked Yes please provide a copy of any relevant employee agreement governing
the creation of intellectual property for Your company by the employee and
provide below the requested information for each employee. It is not necessary
to provide copies of the agreements actually signed by each employee as long as
you provide the terms of each agreement. For example, it would be sufficient to
provide blank employee agreement forms of the type actually completed by the
employee.

    

    Name of
employee:____________________________________________________________

    
      
        
          

          

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    Title:
_______________________________________________________________________

    

    Name of
employee:____________________________________________________________

    Title:
_______________________________________________________________________

    

    Name of
employee:____________________________________________________________

    Title:
________________________________________________________________________

    

    (If there
is insufficient space to list all contributors, please attach an additional page
with the required information).

    II. Was
any portion of the Newly Created Material created by Your employee(s) outside the scope of their
work assignment or job function ("Category II")? __Yes __No

    

    If You
checked Yes please provide a copy of any relevant employee agreement governing
the creation of intellectual property for Your company by the employee and
provide below the requested information for each employee. It is not necessary
to provide copies of the agreements actually signed by each employee as long as
you provide the terms of each agreement. For example, it would be sufficient to
provide blank employee agreement forms of the type actually completed by the
employee.

    

    Name of
employee:____________________________________________________________

    Title:
_______________________________________________________________________

    

    Name of
employee:____________________________________________________________

    Title:
_______________________________________________________________________

    

    Name of
employee:____________________________________________________________

    Title:
_______________________________________________________________________

    

    (If there
is insufficient space to list all contributors, please attach an additional page
with the required information).

    III. Was
any portion of the Newly Created Material created for You by anyone other than
Your employees, including another vendor company, an independent contractor, a
subcontractor, a consortium or university ("Category III")? __Yes
__No

    

    If You
checked Yes please provide a copy of any relevant agreement that you may have
governing the creation and/or license of the intellectual property for this
Material and the names and title of the individuals who contributed the
material. If the third party was a company, please provide the name and address
for the company.

    

    Name:______________________________________________________________________

    Title/Address:
_______________________________________________________________

    

    Name:
_____________________________________________________________________

    Title/Address:
________________________________________________________________

    

    Name:
______________________________________________________________________

    Title/Address:
________________________________________________________________

    

    (If there
is insufficient space to list all contributors, please attach an additional page
with the required information).

    1. Does
any portion of the Newly Created Material link to any libraries or other
software that is characterized as freeware, shareware or open source software
(“OSS Material”). For the purposes of this Certificate of Originality, open
source software is computer software programs whose source code is available for
inspection and use by anyone and is made available under a license that permits
recipients to copy, modify and distribute the program’s source code without
payment of royalty.

    

    Common
examples of such licenses, include, but are not limited to, the GNU GPL and LGPL
licenses, the Mozilla Public License, Apache license, BSD License, MIT License,
Common Public License, etc.?

    
      
        
          

          

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    __Yes
__No

    If you
checked No please go to section C.

    

    If you
checked Yes please, provide the following OSS Material information.

    Is the
linking static or dynamic? ___static ___dynamic

    OSS
Material Name:
______________________________________________________________

    Source of
the OSS Material (e.g. a URL, company address, etc):
__________________________

    _______________________________________________________________________________

    License
Information (please attach a copy of the license):
_________________________________

    Any
information that would be helpful to identify the ownership of the OSS Material
(e.g. Copyright notice, author’s name, contact information, etc.):
_______________________________

    

    C -Pre-existing
Material

    

    The
target of this section is any material that had been created by You or others,
before you entered into an agreement with IBM to create the Material
("Pre-existing Material"). Pre-existing Material includes, but is not limited
to, software, software libraries, textbooks, and publications that were used in
the creation of the Material provided by You to IBM.

    1. Was
any portion of the Material composed of or derived from Pre-existing
Material?

    __Yes
__No

    If you
checked No go to section D.

    

    2. Is any
portion of the Pre-existing Material owned by You? __Yes __No

    

    If you
checked Yes please provide the name of the Pre-existing Material
________________________________________________________________________________

    

    3. Is any
portion of the Pre-existing Material owned by a third party (excluding OSS
Material)? __Yes __No

    

    If you
checked Yes please provide the following information:

    

    Name of
Pre-existing Material:
______________________________________________________

    Source of
the Pre-existing Material (e.g. a URL, company address, etc):
_______________________

    _____________________________________________________________________________

    License
Information (please attach a copy of the license):
_________________________________

    Any
information that would be helpful to identify the source and ownership of the
material (e.g. Copyright notice, author’s name, contact information, etc.):
_______________________________

    Have You
modified the third party Pre-existing Material? ___Yes ___No

    If you
checked Yes, please briefly describe the nature of the
modifications____________________

    ____________________________________________________________________________

    4. Is any
portion of the Pre-existing Material OSS Material? __Yes __No

    If you
checked Yes please provide the following information:

    

    Name of
Pre-existing Material:
_____________________________________________________

    Source of
the Pre-existing Material (e.g. a URL, company address, etc):
____________________

    ______________________________________________________________________________

    License
Information (please attach a copy of the license):
_______________________________

    Any
information that would be helpful to identify the source and ownership of the
material (e.g. Copyright notice, author’s name, contact information, etc.):
_______________________________

    Have You
modified the third party OSS Material? ___Yes ___No

    If you
checked Yes, please briefly describe the nature of the
modifications_________________

    ____________________________________________________________________________

    

    5. Does
any portion of the Pre-existing Material link to any OSS Material, including,
for example, by using an OSS Material source software development kit? __Yes
__No

    
      
        
          

          

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    If you
checked Yes please, provide the following OSS Material information.

    Is the
linking static or dynamic? ___static ___dynamic

    OSS
Material Name:
______________________________________________________________

    Source of
the OSS Material (e.g. a URL, company address, etc):
___________________________

    _______________________________________________________________________________

    License
Information (please attach a copy of the license):
_________________________________

    Any
information that would be helpful to identify the source and ownership of the
material (e.g. Copyright notice, author’s name, contact information, etc.):
_______________________________

    

    

    D
-External Characteristics including Icons (“External Characteristics”
include display screens, data formats, instruction or command formats, operator
messages, interfaces, images video, sound recordings, icons, etc.)

    

    Were the
"External Characteristics" of the Material or any portion thereof copied or
derived from the pre-existing "external characteristics" of other software or
copyrightable material ("Pre-existing Externals")? __Yes __No

    If You
checked No go to section E.

    If You
checked Yes please provide the following information:

    

    a) Type
of External Characteristic:
___________________________________________________

    b) Name
of the External Characteristic:
________________________________________________

    c) Source
of the External Characteristic:
_______________________________________________

    d) Author
(if known):
______________________________________________________________

    e) Owner:
_______________________________________________________________________

    f)
License information (if applicable):
_________________________________________________

    g) Please
identify or describe any pre-existing External Characteristics are known to you
that are similar in appearance to the External Characteristic(s) that you are
providing in the Material.
________________________________________________________________________________

    ________________________________________________________________________________

    

    E
-Miscellaneous

    

    1. Does
the Material conform to any particular technology standards? __Yes
__No

    If You
checked yes please identify the name of such standard and standard
body.

    Name of
Standard:____________________________________

    Standards
body: ______________________________________

    

    2.
Identify below, or in an attachment, any other circumstance which might affect
IBM's ability to reproduce and market this material, including:

    

    a)
Confidentiality or trade secrecy of Pre-existing Materials included in the
Material:
____________________________________________________________________

    

    b) Known
or possible royalty obligations to others arising out of the Material:
_______________________________________________________________________________

                    

    c) Other
circumstances: ____________________________________________________________
________________________________________________________________________________

    

    Certification

    By
submitting this form, You acknowledge that you have responsibility for and
direct knowledge of, development or creation of this Material and hereby certify
that:

    a) All
statements made in this form are true;

    b) This
Material does not contain any materials copied or derived from other code,
designs, document or other

    
      
        
          

          

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    materials,
except as listed herein; and

    c) All
newly written parts of this material are original work of Your employees and/or
third party under contract as specified herein.

    

    Yes, I
certify to the above statements

    

    ____________________________________________________

    Signature

    Name:_______________________________________________

    Title:
________________________________________________

    Date:
________________________________________________

    

    
      
        
          

          

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    Globalization (G11N)
Attachment 

    

    1.0
Definition of Terms

    Bi-directional (BIDI)
languages means languages whose general flow of text proceeds
horizontally from right to left, but numbers, English, and other left-to-right
language text are written from left to right. Examples are Arabic, Hebrew, and
Yiddish.

    Coded Character Set means a
set of unambiguous rules that establish a character set and the one-to-one
relationships between the characters of the set and their coded representations.
(ISO/IEC)

    Code Page means a
specification of code points from a defined encoding scheme for each graphic
character in a set or in a collection of graphic character sets. Within a Code
Page, a code point can have only one specific meaning. Code Pages are defined to
support specific languages or groups of languages which share common writing
systems.

    Double Byte Character Set (DBCS)
languages means languages requiring a set of characters where each
character is represented by 2 bytes. Scripts such as Japanese, Chinese, and
Korean contain more characters than can be represented by 256 code points, thus
requiring 2 bytes to uniquely represent each character.

    Globalization (G11N) means the
proper design and execution of systems, software, services and procedures to
allow the users to work throughout the world, and among people with different
languages, business requirements, and cultural practices. Globalization includes
multilingual, multinational, and multicultural considerations.

    Internationalization (I18N)
means the process of producing a product (design and code) that is totally free
of any dependency on the language, script, culture, and Code Pages (Codes
Character Set). Strictly speaking, an Internationalized product is not usable in
any region of the world unless it is localized to that specific region. Also
known as National Language Enablement.

    Localization means the process
of translating and/or enabling versions of internationalized programs or
platforms to support specific languages, scripts, coded character sets, and
cultural features. Localization includes country unique support (if necessary)
for a particular product.

    Single Byte Character Set (SBCS)
languages means languages which express each Codes Character Set using 1
byte of data. Some examples are English, German, Greek, Arabic, Hebrew, Urdu,
and Farsi.

    Translatable Text means text
visible to an end user of the software product in the form of panels, messages,
helps, icons, and clip art.

    

    2.0  
Basic Support Requirements

    2.1 The Deliverables must
support code pages, character sets, input and output interfaces for required
languages and platforms as follows:

    Required
platforms:

    

    ***

    
      
        
          

          

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    Testing, Maintenance and
Support 

    

    1.0           Definitions

    

     1.1                 APAR means
the completed form entitled “Authorized Program Analysis Report” that is used to
report suspected Code or documentation errors, and to request their
correction.

    

     1.2                 APAR Closing
Codes means the established set of codes used to denote the final
resolution of an APAR. Buyer will identify APAR Closing Codes prior to the start
of the maintenance obligations.

    

     1.3                 APAR Correction
Times  means the objectives that Supplier must achieve for
resolution of errors and distribution of the correction to Buyer.

    

    
      	
              a.

            	
              “Severity 1” requires
      maximum effort support until an emergency fix or bypass is developed and
      available for shipment to Buyer. Critical situations may require customer,
      Buyer and Supplier personnel to be at their respective work locations or
      available on an around-the-clock basis. The objective will be to provide
      relief to the customer within twenty-four (24) hours and provide a final
      solution or fix within seven (7) days;

            
	
              b.

            	
              “Severity 2” must be
      resolved within ***;

            
	
              c.

            	
              “Severity 3” must be
      resolved within ***;
  and

            
	
              d.

            	
              “Severity 4” must be
      resolved within ***.

            

    

    

    The
calendar days begin when Supplier receives the APAR and supporting documentation
and end when the Error Correction or other resolution is shipped to Buyer. Buyer
will consider exceptions from these objectives when warranted by technical or
business considerations.

    

     1.4                 APAR Severity
Levels means designations assigned by Buyer to errors to indicate the
seriousness of the error based on the impact that the error has on the
customer’s operation:

    

    
      	
              a.

            	
              Severity 1 is a critical
      problem. The customer cannot use the Product or there is a critical impact
      on the customer’s operations which requires an immediate
      solution;

            
	
              b.

            	
              Severity 2 is a major
      problem. The customer can use the Product, but an important function is
      not available or the customer’s operations are severely
      impacted;

            
	
              c.

            	
              Severity 3 is a minor
      problem. The customer can use the Product with some functional
      restrictions, but it does not have a severe or critical impact on the
      customer’s operations;

            
	 
      	
              And

            
	
              d.

            	
              Severity 4 is a minor
      problem that is not significant to the customer’s operations. The customer
      may be able to circumvent the
problem.

            

    

    

    
      	
              1.5  

            	
              Developer
      Test Systems means an appropriate configuration of installed
      hardware and software that Supplier maintains which is representative of
      typical customer installations for the Product. These Developer Test
      Systems will contain, at a minimum, the
  following:

            

    

    

    
      	
              a.

            	
              the
      current and current minus 1 level of the Product:

            
	
              b.

            	
              the
      current and current minus 1 level of prerequisite/co-requisite hardware
      and software that Buyer specifies to Supplier; and

            
	
              c.

            	
              specific
      fix-packs as required.

            

    

    

    The
Developer Test Systems will consist of the appropriate configured workstations
only unless Buyer specifies and provides Supplier other equipment at no
charge.

    

     1.6                 Buyer Test
Systems means an appropriate configuration of installed hardware and
software that Buyer maintains which is representative of typical Buyer customer
installations using the Product. These test systems will contain, at a minimum,
a

    
      
        
          

          

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     level of
prerequisite/co-requisite hardware and software that is correspondent with that
of the Developer Test Systems.

    

     1.7                 Maintenance Level
Service means the service provided when a customer identifies an
error.

    

    
      	
              a.

            	
              Level 1 is the service
      provided in response to the customer’s initial phone call identifying and
      error.

            
	
              b.

            	
              Level 2 is the service
      provided to reproduce and attempt to correct the error or to find that the
      service provider cannot reproduce the error.

            
	
              c.

            	
              Level 3 is the service
      provided to isolate the error at the component level of the Code. The
      service provider distributes the Error Correction or circumvention or
      gives notice if no Error Correction or circumvention is
    found.

            

    

    

     1.8                 Problem
Determination means the process of determining whether a problem is being
caused by hardware, software or documentation.

    

     1.9                 Problem
Management Record (“PMR”) means a record created when a customer makes
the initial support request. This record becomes a part of the Problem
Management System database and records the essential information about the
customer question or problem.

    

     1.10                 Problem
Management System ("PMS”) means an internal Buyer developed software
system used to record customer demographic information and encode data about the
reported question or problem. The PMS will handle the dispatching of the call
record. The PMS will provide management reports of the call activity, and the
recording and tracking of all questions and problems to final resolution. The
PMS will verify that each customer is "entitled" to program
support.

    

     1.11                 Problem Source
Identification means the process of determining which software or
documentation component is failing or attributing the failure to some external
cause such as a customer error or no trouble found.

    

    2.0           Maintenance
and Support Responsibilities

    

    2.1           The
parties will agree to the specific details of the process flow each will follow
to resolve customer calls for requests for support *** to the general
availability of the product.

    

    2.2           Supplier
will provide Buyer electronic (soft copy) information on any known problems in
the Licensed Work and the work arounds and solutions, if available, *** of the Effective Date of
this SOW.

    

    2.3           Product
customers will initiate requests for support by contacting Buyer. Buyer will
perform the following Level 1 support responsibilities, as described below.
Buyer will:

    
      	 
      	
              a.

            	
              create
      the PMR;

            
	 
      	
              b.

            	
              obtain
      from the customer a description of the problem, and verify its
      severity;

            
	 
      	
              c.

            	
              search
      the Buyer data base for known problems;

            
	 
      	
              d.

            	
              provide
      the available resolution if the problem is known;

            
	 
      	
              e.

            	
              recommend
      local Buyer assistance as required;

            
	 
      	
              f.

            	
              if
      no resolution, pass the PMR to Level 2; and

            
	 
      	
              g.

            	
              update
      the PMR documenting Level 1
actions.

            

    

    

    Buyer
will be the primary customer contact point for questions, problems and
assistance concerning the Product. Buyer may use a third party to perform its
obligations.

    

    2.4           Thirty
(30) days prior to general availability of the Product, Supplier will establish
a process to check incoming electronic requests for Level 3 support at least
***.

    

    2.5           Buyer
will perform the following Level 2 support responsibilities, as described below.
Buyer will:

    
      
        
          

          

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              (a.)

            	
              receive
      the PMR/APAR from Level 1;

            
	 
      	
              (b.)

            	
              analyze
      problem symptoms and gather additional data from the customer as
      required;

            
	 
      	
              (c.)

            	
              recreate
      the problem on the Developer Test System;

            
	 
      	
              (d.)

            	
              determine
      if the error is due to improper installation of the Product by the
      customer;

            
	 
      	
              (e.)

            	
              determine
      if the suspected error is due to prerequisite or operationally related
      equipment or software at the customer location;

            
	 
      	
              (f.)

            	
              attempt
      a bypass or circumvention for high impact problems, i.e., Severity 1 and
      2:

            
	 
      	
              (g.)

            	
              if
      no resolution and the problem appears to be a newly discovered Code or
      documentation error, create an APAR record.

            
	 
      	
              (h.)

            	
              if
      Supplier requests, Buyer will assist Supplier in obtaining additional
      information or materials from the customer to support Level 3 Problem
      Determination, Problem Source Identification and problem resolution;
      and

            
	 
      	
              (i.)

            	
              update
      the PMR, documenting Level 2
actions.

            

    

    

    2.6           Supplier
will perform the following Level 3 support responsibilities, as described below.
Supplier will:

    
      	 
      	
              (a.)

            	
              receive
      the APAR/PMR and supporting documentation and
materials;

            
	 
      	
              (b.)

            	
              analyze
      the problem symptoms and diagnose the suspected error;

            
	 
      	
              (c.)

            	
              notify
      Level 2 if additional information, materials or documentation are
      required;

            
	 
      	
              (d.)

            	
              attempt
      to recreate the problem on the Developer Test System, if
      required:

            
	 
      	
              (e.)

            	
              assist
      Level 2 in attempting to develop a bypass or circumvention for high impact
      problems, i.e., Severity 1 and 2;

            
	 
      	
              (f.)

            	
              determine
      if Error Corrections are required to the Licensed Work;

            
	 
      	
              (g.)

            	
              if
      Error Corrections are required to the Licensed Work, provide Error
      Corrections to Buyer in the format specified by Buyer;

            
	 
      	
              (h.)

            	
              return
      all APARs to Buyer with one of the defined APAR Closing Codes assigned,
      including text describing the resolution of the error. In the event a Code
      error was found, provide the rationale for the closing of the
      APAR;

            
	 
      	
              (i.)

            	
              provide
      resolution to APARs according to the assigned APAR Severity Level and
      within the defined APAR Correction Time. The APAR Correction Times include
      building, testing, certifying successful tests of Error Corrections, and
      packaging for shipment to Buyer any applicable Error Corrections in the
      format specified by Buyer;

            
	 
      	
              (j.)

            	
              receive
      technical questions, and supporting documentation and
      materials

            
	 
      	
              (k.)

            	
              analyze
      the technical questions and provide answers to Buyer;

            
	 
      	
              (l.)

            	
              provide
      technical backup support to Buyer on the Product as provided above. In
      addition, Supplier will provide assistance in answering questions that may
      arise concerning the operation and use of the Licensed Work that cannot be
      resolved by Buyer; and

            
	 
      	
              (m.)

            	
              close
      out the problem record with the
customer.

            

    

    

    2.7           As
corrected versions become available, Supplier will provide a corrected version
of the Licensed Work that includes all Error Corrections to the Licensed Work.
Additional corrected versions of the Licensed Work will be provided as
determined and mutually agreed to by Buyer and Supplier in the event they become
necessary due to the frequency or severity of newly discovered defects In order
to provide Error Corrections, Supplier will maintain a current copy of the
Product.

    

    2.8           Supplier
will maintain procedures to ensure that new Error Corrections are compatible
with previous Error Corrections.

    

    2.9           Packaging
of Error Corrections and migration Code will be done as mutually agreed to by
Buyer and Supplier.

    

    3.0           APAR
Origination and Correction

    3.1           Generally
APARs will originate from Buyer and customers reporting problems. Supplier will
also report to Buyer as

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    APARs all
valid errors discovered by Supplier or Supplier's customers. After receiving an
APAR, Buyer will assign an APAR number and Severity Level, and forward the APAR
to Supplier for actions.

    

    
      	
              3.2  

            	
              For
      verified APARs for the Licensed Work, Supplier will provide Error
      Corrections as set out below within the applicable APAR Correction
      Times:

            

    

    

    
      	
              a.

            	
              the
      fix to the Object Code in machine-readable form including a hard copy
      description of the Error Corrections (which may include a paper submission
      of the Error Corrections);

            
	
              b.

            	
              the
      Error Corrections to the source Code in machine-readable form that
      corresponds to the Object Code Error Corrections; and

            
	
              c.

            	
              for
      a procedural work-around, the corrected procedure in machine-readable
      form.

            

    

    

    3.3            Reader
Comment Forms received by Buyer that do not form the basis of an APAR will be
forwarded to Supplier for proper and prompt handling as
appropriate.

    

    4.0           Training

    

    4.1            At
Buyer’s request, Supplier will provide training on the Licensed Work, at its
expense, and at the scope and level of effort described below. This training
will be provided on Buyer's premises and will include Level 1 defect support
education.

    

    5.0           General

    5.1            Supplier
will provide to Buyer the name and phone numbers of Supplier's personnel to
contact when high priority problems are encountered outside of normal working
hours that require immediate assistance. Supplier's normal working hours are
defined as 8:30 AM to 5:00 PM, Monday through Friday, Eastern Standard
Time.

    

    5.2            Supplier
will provide to Buyer, on request, information regarding the status of reported
APARs related to the Licensed Work.

    

    5.3            It
is desirable that Buyer report APARs and status requests to Supplier via an
electronic interface and that Supplier send APAR Error Corrections status
updates and requests for additional documentation to Buyer via the same
interface. Buyer and Supplier will jointly plan the electronic system. Each
party is responsible for funding the costs of this interface at its
location.

    

    5.4            Critical
situations may require the parties to use the telephone for immediate
communications. The parties will follow such communications via the electronic
interface for tracking and recording purposes. Each party is responsible for
funding the costs of this communication at its location.

    

    5.5            In
circumstances where materials have to be exchanged using facsimile or courier
services, each party is responsible for funding the costs of these exchanges via
facsimile or courier services at it location.

    

    5.6           Supplier will participate in monthly
telephone conference calls with Buyer to review the status and performance of
the parties' obligations. These calls may be scheduled more or less frequently
as agreed to by the Technical Coordinators. Each party is responsible for
funding the costs of these conference calls at its location.

    Attachment

    

    Sales
Enablement Plan

    

    The
parties will use their reasonable efforts to develop a written, mutually agreed
sales enablement plan (the “Plan”) within *** of the Effective Date of
this SOW.   The sales enablement will include a training plan
that may include,   but is not limited to, the elements
identified in this annex.  This annex provides an initial framework
for planning purposes with the actual planning and implementation to take place
per the parties’ usual processes, and as agreed by the parties.

    

    Under
this plan, Supplier will deliver a series of training sessions to correspond
with the relevant technologies licensed under this SOW applicable to sales,
technical sales, Buyer technical services organizations, and technical marketing
personnel.  The classes will be provided as train-the-trainer
sessions, limited to Buyer’s personnel, and held at a mutually acceptable
location. Buyer and Supplier will be responsible for their own respective travel
and costs for attending the training. Class size for each class is anticipated
to be up to ***
individuals, though Buyer may opt to include additional attendees at their
discretion.   Existing course descriptions, length and format
will be made available to Buyer during the joint planning, and changes to the
definition of the actual courses developed for the applicable new releases will
be communicated in writing after information becomes
available.   Supplier will also provide course materials to
Buyer, who may reuse such course materials in delivery of their courseware on
their offerings that incorporate the Licensed Works.  Course scope may
be reduced to include only the content which is applicable to the Licensed Works
in accordance with the licenses granted in this SOW. The schedule for such
training will be as mutually agreed by the parties, and will include elements
described below.  In any event, the parties anticipate, and will use
commercially reasonable efforts to ensure, such training sessions can be
conducted no less than *** days prior to general
availability of the Product.

    

    Additional
sales and marketing enablement elements include, but are not be limited to, the
following activities:

    
      	
              ·  

            	
              Supplier
      will participate in a series of webinars and podcasts for Buyer sales
      personnel;

            

    

    
      	
              ·  

            	
              At
      ***,
      Supplier may host a workshop, at Buyer’s option, for Buyer sales
      personnel to share experience and lessons learned
      from Supplier’s sales
successes;

            

    

    
      	
              ·  

            	
              Supplier
      and Buyer will continue to collaborate on marketing and customer-ready
      materials such as data sheets,  flash demos, competitive positioning,
      etc., as mutually agreed;

            

    

    
      	
              ·  

            	
              Supplier
      will assist Buyer’s team, as needed, in building a live demonstration of
      Buyer’s Product(s) which include the Licensed
  Work.

            

    

    
      	
              ·  

            	
              Buyer
      may request that Supplier provide advice and review of additional sales
      enablement and technical marketing materials, such as Buyer Redbooks,
      wikis, and sales and technical enablement workshop(s). Supplier will
      consider such requests;

            

    

    
      	
              ·  

            	
              As
      mutually agreed, Buyer may include materials provided by Supplier for
      reuse by Buyer in materials for sales, technical sales and
      customers.  These materials may include, but not be limited to,
      sales and technical sales enablement materials, and marketing and
      customer-ready materials such as sales presentations, data sheets and
      other marketing collateral;

            

    

    

    Within
*** of the effective
date of this SOW, each party will name a program manager who will be responsible
for the execution of the sales enablement plan planning process.

    

    

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    ATTACHMENT

    

    QUALITY
REQUIREMENTS FOR CUSTOMIZED OR DEVELOPED WORKS

    

    Supplier
will perform the following development process work (phased in over the duration
of the project) in order to ensure their ability to support fielded product and
respond to Buyer requirements.

    

    1.0    DEVELOPMENT
PROCESS ASSESSMENT ELEMENTS

    Supplier’s
quality assurance team will determine the status of product generation
activities by making appropriate periodic measurements and reviewing with
project management, senior management and Buyer.  An initial
assessment of development and change management process may be made by Buyer,
with presentation by Supplier’s quality assurance team.  Ongoing
assessments, as appropriate, will be made at 6 month intervals, or otherwise as
agreed by Buyer.  Minimum assessment elements are outlined in the
Subsections below.

    

    1.1    Review of
Supplier’s product requirements documents.

    The
purpose of these reviews is to ascertain the status of each of the operational
needs or allocated requirements, change activity for needs and requirements, and
the cumulative number of changes, including proposed, open, approved, and
incorporated changes.  The software plans, work products and
activities must also be reviewed for revisions in accordance with approved
requirements changes.  Also, changes in commitments resulting from
requirements changes must be negotiated with affected groups.

    

    1.2    Review
of Software Development Process Document.

    The
purpose of these reviews is to verify that the process is defined and documented
and that process elements are described addressing the following:

    
      	
              a)  

            	
              Applicable
      process and product standards

            

    

    
      	
              b)  

            	
              Responsibilities
      for implementing the process

            

    

    
      	
              c)  

            	
              Required
      tools and resources

            

    

    
      	
              d)  

            	
              Required
      procedures, practices, methods and
technologies

            

    

    
      	
              e)  

            	
              Process
      inputs

            

    

    
      	
              f)  

            	
              Software
      products and interim products to be developed and peer
      reviewed

            

    

    
      	
              g)  

            	
              Completion
      and acceptance criteria

            

    

    
      	
              h)  

            	
              Product
      and process data to be collected for
reviews

            

    

    
      	
              i)  

            	
              Internal
      process interfaces between the software disciplines (e.g., requirements
      analysis, cost estimation, design, coding, test, configuration management,
      peer review, quality assurance)

            

    

    
      	
              j)  

            	
              External
      process interfaces to processes of other affected groups (e.g., systems
      engineering, system test, contract management, technical documentation,
      etc.)

            

    

    
      	
              k)  

            	
              Changes
      proposed for the software development
process

            

    

    

    1.3    Review of
Test Process Document.

    The
purpose of these reviews is to verify that the process is defined and
documented, and that process elements are described addressing testing items
analogous to those identified above for the software development
process.

    

    2.0   CHANGE/CONFIGURATION
MANAGEMENT

    

    Supplier
will demonstrate that their configuration management (CM) process is adequate to
baseline configuration items (e.g., requirements, plans, designs, code,
documentation) and review prospective changes due to defect removal or
additional functionality request.  A configuration management plan
will be developed and approved as the basis for performing CM
activities.

    
      
        
          

          

          [***]  Indicates text has
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has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
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          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    

    

     

    Supplier
will establish a configuration management board ("CMB"), including systems
engineering, software development, test, project management, build and
integration.  The CMB will review and approve/reject changes to the
requirements, design, and code baseline, based on feasibility, cost, schedule,
resource constraints, and customer's agreed to budget and schedule
relief.

    

    Supplier
will establish a configuration management library ("CML") wherein identified
requirements, plans, designs, code, test case and defect data baselines will
reside.  Additionally, change requests and defect/problem reports will
be recorded and tracked in the CML.  Supplier will document and track
changes to baselines via a documented procedure.  Products from the
CML will be created and their use controlled by a documented
procedure.

    

    Supplier
will develop standard reports documenting Configuration Management ("CM")
activities and the contents of the baseline.  Baseline audits will be
conducted periodically according to a documented process.  See
glossary for definitions of standard reports.

    

    Supplier’s
quality assurance team will determine the status of the CM activities by making
appropriate periodic measurements and reviewing them with project management,
senior management and Buyer. Assessment items will consist of the following, as
a minimum:

    

    Review of
supplier’s configuration management process and capabilities.  These
reviews will occur monthly, in order to effectively track issues and resolution,
performance against service levels, actual problem fixes vs. claimed
enhancements/upgrades.  Reviews will be at project manager and
executive levels.  The purpose of these reviews is to ascertain the
status of the process and activities, including the following:

    
      	
              a)  

            	
              Review
      of the CM process document

            

    

    
      	
              b)  

            	
              Review
      of the CM plan and status of CM activities against
  plan

            

    

    
      	
              c)  

            	
              Change
      request summary and status

            

    

    
      	
              d)  

            	
              Trouble
      report summary and status

            

    

    
      	
              e)  

            	
              Completed
      work, expended effort and resources in CM
  activities

            

    

    
      	
              f)  

            	
              Results
      of configuration item baseline
audits

            

    

    
      	
              g)  

            	
              Review
      of project schedules, issues, concerns, relevant technical specifications,
      and testing status

            

    

    
      	
              h)  

            	
              Buyer
      participation in testing process, including scenarios, test plans,
      integration and scalability testing, and beta
  release.

            

    

    

    3.0    PLANNING

    Supplier
will review its project management process with Buyer to identify the teams who
will develop the software development and defect removal plans, list the
software project commitments to teams outside of the software organization,
identify a software life cycle, and build the software development and/or change
management/defect removal plan.

    

    Supplier
will review plans with Buyer to ensure coverage of requirements baseline and
project’s purpose, scope, goals and objectives, and interrelationships with
other teams.

    

    Supplier’s
quality assurance team will measure project planning activities and review with
project management, senior management and Buyer. Assessment items will consist
of the following, as a minimum:

    

    3.1  Review of supplier’s
software development and configuration management/defect removal
plans.

    The
purpose of these reviews is to ascertain the status of the plan (including
proposed and instituted changes and project impact) and status of activities
against plan. Completion of milestones for planning activities
are

    
      
        
          

          

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has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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4908004020 

          

        

      

    

    

    compared
to the plan.  Also, planning work completed, effort expended, and
funds expended against plan are measured against plan, in order to track earned
value and indicate challenge areas.

    

    4.0    SUPPLIER’S
PROJECT MANAGEMENT TRACKING

    Supplier
will initiate and document the measurement of size of product, labor spent
(against each of the software development areas: development, system
engineering, test, and indirect), schedule time, critical computer resources,
technical progress, performance and issues with the software development
plan.  The quality assurance team will measure tracking activities and
review with project management, senior management and Buyer (Buyer may determine
frequency of project management reviews).

    

    5.0     PRODUCT
QUALITY ASSURANCE

    Supplier
will establish a Quality Assurance team to spot-check interim and final
Deliverables to assess quality and document non-conformances. Interim
Deliverables are requirements, design, built code, build reports, test plans,
test reports, users guides, installation procedures, national language support,
etc. (list is generic).

    

    The
Quality Assurance team will periodically report the results of its activities to
project management, senior management and Buyer.  Buyer may conduct
periodic technical quality reviews and assessments of  Supplier’s
development process, with above quality assurance report as one
input.

    

    Buyer may
periodically review the Quality Assurance team’s activities and
Deliverables.  Measurements will be made to determine the schedule
status of the QA activities, including but not limited to the
following:  completion of QA milestones for QA activities vs. plan;
number of product audits and activity reviews -vs.- plan.

    

    6.0    MEASUREMENTS

    Typical
measurements for
the above process areas are the following:

    
      	
              a)  

            	
              Errata
      items (number of)

            

    

    
      	
              b)  

            	
              Change
      requests

            

    

    
      	
              c)  

            	
              Trouble
      reports (discrepancies)

            

    

    
      	
              d)  

            	
              The
      number and content of TBD items (to be determined
  items)

            

    

    
      	
              e)  

            	
              Small/detailed
      design or planning books compared to product
  size

            

    

    
      	
              f)  

            	
              Books
      consist of largely boilerplate
information

            

    

    

    7.0    ISO
REQUIREMENTS

    Where ISO
compliance is required, Supplier shall represent and warrant that Supplier is
ISO 9001* compliant (“Compliant”). Compliance can be either external
accreditation or self-declaration. For external accreditation, a copy of
Supplier’s current registration, including all pages is required. This should
cover the Scope, Standard Industrial Classification (“SIC”) code or equivalent
and locations involved. It should also identify any restrictions or
exclusions.  For self declaration, a letter of assurance is required
from the CEO/COO or other executive that self declaration was done with due
diligence based upon a previously executed internal audit report, and has had
executive management review and approval. Display of proof of due diligence to
Buyer is required as part of the letter from the CEO/COO.

    

    
      	
              8.0  

            	
              REVIEWS

            

    

    On a
periodic basis, Buyer or Buyer’s quality representative may conduct reviews at
Supplier’s and Supplier’s sub-tier supplier’s development locations. Supplier
may, at Buyer’s request and at a mutually agreeable time, permit access to Buyer
to Software Development operations and inspection of  interim and
final change management deliverables for Buyer specific and base product
deliverables, including access to the sub-tier supplier facilities. Reviews
shall include review of Supplier product process control, quality inspection
test data, internal audit reports, and other information related to the product
being procured to verify compliance to the terms of this Software Supplier
Quality Attachment  (SSQA). Under normal circumstances Supplier shall
be

    
      
        
          

          

          [***]  Indicates text has
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has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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Agreement

          Statement of Work

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Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    given at
least a two week advance notice by Buyer representatives of their intent to
visit.  Supplier shall ensure access for Buyer’s auditors to all the
sites where work is being performed or materials being delivered to Supplier in
performance of Supplier’s change management work for Buyer specific and base
product deliverables . A high defect rate is defined as more than two
occurrences of a production outage of Supplier’s product found to be due to
Supplier product flaws, or two or more defects in Supplier’s product which
affect Buyer by requiring code fixes by Supplier to resolve in any one Supplier
product release.

    

    
      	
              9.0  

            	
              DOCUMENT
      CONTROL

            

    

    Supplier
shall ensure that all documents pertinent to its product, such as software
change management specifications and designs, contracts, policies, procedures,
software development process flow chart, and work instructions (including test
procedures) are under configuration control and are available to all necessary
personnel in the development environment. Supplier shall a have a document
configuration control system for the effective updating/removal of any obsolete
documentation from all development areas.

    

    
      	
              10.0  

            	
              QUALITY
      RECORDS

            

    

    Supplier
shall establish and maintain procedures for identification, collection,
indexing, filing, storage, maintenance, and disposition of all quality
records.

    

    
      	
              11.0  

            	
              QUALITY
      PROBLEM NOTIFICATION TO BUYER

            

    

    Supplier
must notify Buyer of any quality or reliability problems, using Suppliers
standard procedures or those negotiated between Buyer and Supplier that may
affect Buyer’s use of  Supplier’s product. These problems may have
been identified by Supplier's internal testing (i.e., process control data,
internal test data, quality data, etc.) by third parties who produce products on
behalf of Buyer, or by another customer (see ISO 9001).

    

    
      	
              12.0  

            	
              CHANGES

            

    

    Buyer’s
quality representative shall be notified of all software development life cycle
process changes, development, test, and support location changes, or
development, test, or support outsourcing decisions for Supplier’s product(s)
covered by this agreement , ***  prior to their
implementation as these changes may significantly affect form, fit, function,
quality, reliability or support for Supplier’s product.

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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          Licensed Works
Agreement

          Statement of Work

           Base
Agreement # 4908004013  

           SOW#
4908004020 

          

        

      

    

    Attachment:  Sample Data
Collection Form for Supplier

    

    ***

    

    
      
        
          

          

          [***]  Indicates text has
been omitted from this Exhibit pursuant to a confidential treatment request that
has been filed separately with the Securities and Exchange Commission.

        

         

      

      
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