Document:

exv10w1

 

Exhibit 10.1

This Google Services Agreement (“GSA” or the “Agreement”) is entered into
on May 15, 2003 (“GSA Effective Date”) by and between Google Technology Inc., a
California corporation and its affiliates (“Google”) and Ask Jeeves UK
Partnership, an entity organized under the laws of England and Wales
(“Customer”). This GSA states the terms and conditions under which Customer
may use certain services made generally available by Google and described
further herein and/or in an applicable Order Form (the “Services”). Such
Services may be ordered by Customer and shall be identified on one or more
separately stated standard Google order forms executed between the parties
(individually referred to hereinafter as an “Order Form”). Each Order Form
shall be governed by this GSA and shall become effective on the date stated in
such Order Form (“Order Form Effective Date”). Any Order Form entered into
pursuant to this Agreement shall be substantially in the form as set forth in
Exhibit G. This GSA and the corresponding Order Form(s) together constitute
the “Agreement”.

1 Services.

1.1 Google Sponsored Links Program. If selected on an Order Form, Google shall
provide compensated linked advertisements through the Google Sponsored Links
Program (“Sponsored Links") as further set forth herein (“GSLP”), which shall
be implemented at the uniform resource locator(s) (“URL(s)”) wholly owned and
operated solely by Customer and identified on such Order Form (collectively,
the “Site”). Customer may modify or add additional URLs for inclusion as part
of the Site, including any successor URLs thereto, with the prior written
approval of Google. Under the GSLP, Customer shall request from Google no
fewer than the minimum number of Sponsored Links per Results Page (as defined
below) stated in the Order Form. Pursuant to the terms of the Agreement,
Google shall transmit to Customer at least such minimum number of Sponsored
Links, as available (“Results Set”). Customer shall display advertising
Results Sets in “Wide Format” and/or “Narrow Format”, as specified in the Order
Form and in accordance with the Guidelines attached as Exhibit E
(“Guidelines”). All Sponsored Links requests sent by Customer to Google as
part of GSLP shall [*]. In no event shall Sponsored Links requests sent by
Customer to Google contain information that [*]; provided that Google
acknowledges that Customer has no control over query information entered by end
users. Unless otherwise specified in the applicable Order Form, Customer shall
implement GSLP on the Site on May 16, 2003.

1.2 Operation of Services.

1.2.1 Query Processing. For any and all Internet search queries entered by End
Users on the Site (“Queries”) received by Customer from End Users, Customer
shall (without editing, modifying (except modifications required to follow the
Google Data Protocol) or filtering such Queries individually or in the
aggregate) send such Queries to Google via the standard “Google Data Protocol”.
Furthermore, in order to be deemed valid, each such Query sent to Google (i)
must be from a list of approved Internet protocol addresses provided by
Customer prior to implementation of any Services (“Valid IP Addresses”), (ii)
must contain a unique alphanumeric code provided by Google (“Client Name”). The
list of Valid IP Addresses may be modified by Customer upon [*] notice to
Google via the online Google Search Administration Console located at:
http://console.google.com, or such other URL as Google may provide from time to
time. Upon Google’s receipt of a valid Query as described above, Google shall
process such Query using its proprietary technology and transmit the relevant
Results Set(s) to Customer via Google’s network interface using the Google Data
Protocol (or other such means as Google may implement from time to time;
provided that Google will provide Customer with [*] advance notice prior to
making any material changes to its means of transmitting Result(s) Sets).
Customer shall then display, in each instance, the full text of the Results
Set(s) that corresponds to a Query. Google will not be responsible for
receiving any Queries directly from End Users or any other third party, for
transmission of data between Customer and Google’s network interface, or for
displaying any Results Set(s) to End Users. Google will make commercially
reasonable efforts to not include any URL in the GSLP that violates applicable
law. Upon Google’s receipt of notice that any [*] violate any third party
rights, Google agrees to [*] within [*], as described in Section 10 herein. If
End Users have chosen to filter search results for [*] on the Site, Google will
use [*] to make commercially reasonable efforts to [*]. Notwithstanding the
foregoing, Customer acknowledges and agrees that Google does not commit that
all Sponsored Links will be [*] or that all [*], but that it will make
commercially reasonable efforts to [*] and such request is transmitted to
Google.

1.2.2 Site Layout. Unless otherwise agreed to by the parties in writing:
(i) the layout and format of each Site page containing any Results Set(s)
(“Results Page”) shall conform to the [*]. Customer shall [*] each [*] or
[*] of [*] or other [*] indicating that the [*]. If [*] are presented [*].

The parties agree to launch the Services on the Site as described in this
GSA for a minimum of [*] of the Initial Services Term. After [*] of the
Initial Services Term, the parties agree to perform testing with respect to
the [*] when the Result Set in response to a Query contains [*]. If
Customer can demonstrate from such testing that [*] are not [*], Customer
shall have the

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

 option of serving [*] when the Results Set contains [*], which Results Set
shall be [*]. To the extent that Customer’s exercise of the option set
forth in the preceding sentence has a [*], the [*], if applicable, [*] shall
be [*]. The parties agree to continue to perform testing with respect to
the [*] when the Result Set in response to a query contains [*] throughout
the term of the initial Order Form and [*].

1.2.3 Prohibited Actions. Customer shall not, and shall not allow any
third party to: (a) [*] without Google’s prior written consent, including,
but not limited to [*] (b) [*] (c) [*] (d) [*] (e) [*] (f) [*] and (g) [*].
Google acknowledges that Customer [*]. Google agrees that Customer may
continue [*]; provided that [*]. Further, subject to the prohibition on
filtering queries set forth in Section 1.2.1, Customer shall make
commercially reasonable efforts to [*] that (i) [*], provided that Google
acknowledges and agrees that Customer may [*]; or (ii) [*]. Google may send
a commercially reasonable number of uncompensated test queries to the Site
at any time to verify Customer’s compliance with any requirements contained
in the Agreement.

1.2.4. Support. In consideration of Customer’s fulfillment of its
obligations set forth under the Agreement, Google shall provide second level
technical support services to Customer during the applicable Services Term
(as defined below), in accordance with Google’s then current support
guidelines in effect (“Support Guidelines”) located at the following URL:
http://console.google.com, or such other URL as Google may provide from time
to time (“Support Site”). Notwithstanding anything to the contrary in the
Support Guidelines, Google will provide [*]. Google will provide the
service levels set forth in Exhibit B. Prior to making any support request
to Google, Customer shall first use reasonable efforts to fix any error,
bug, malfunction, or network connectivity defect on its own without any
escalation to Google. Thereafter, a technical employee of Customer among
those designated on the Order Form (“Technical Contact”) may [*]. Customer
shall provide customer support services to End Users at its own expense.

1.2.5 [*]. Customer agrees that during any applicable Services Term
(as defined below) [*]; except that Customer may [*] as defined in the list
of [*] attached as [*], or as mutually agreed by the parties in writing (by
email or otherwise) from time to time ([*])), including without limitation
the [*] and other [*], which may be served by [*]; provided, notwithstanding
the foregoing, Customer agrees that, during the Term of this Agreement,
Customer shall [*] or other [*] regardless of format, content or size
provided directly or indirectly by [*], as defined in [*], and each of their
successors and assigns, and notwithstanding the foregoing, Customer may [*]
and which shall [*]. Customer agrees that in the event it [*] ([*] means
[*], e.g., [*], etc.), [*] ([*] means [*], e.g. [*]) or [*], Customer will
offer Google the option of [*] under the terms and conditions of this
Agreement. If Google elects [*], then Customer may offer the option to any
third party. The parties agree that only the Customer’s share of the [*]
(and not [*]) described in Exhibit C shall be payable by Google to Customer
and that Customer will not be obligated to [*]. Google will provide the
Services on a nonexclusive basis to Customer.

2 Ownership; License Grants.

2.1 Google Rights. Google shall own all right, title and interest, including
without limitation all Intellectual Property Rights (as defined below), in
the Services (and any derivative works or enhancements thereof), including
but not limited to, all software, technology, materials, guidelines,
documentation, the Google Data Protocol, and any Google Brand Features (as
defined below), some, but not all, examples of which may be found at
http://www.google.com/permissions/trademarks.html (or such other URL
Google may provide from time to time). Customer shall not acquire any
right, title, or interest therein, except for the limited use rights
expressly set forth in the Agreement. Any rights not expressly granted
herein are deemed withheld. Customer shall not, and shall not knowingly
allow any third party to: (i) modify, adapt, translate, prepare derivative
works from, decompile, reverse engineer, disassemble or otherwise attempt
to derive source code from any Services, the Google Data Protocol, any
Google Brand Features, or any other Google technology, software,
materials, and documentation, except that Customer shall [*] to the
limited extent permitted by applicable law notwithstanding any contractual
prohibition; [*]; (ii) remove, obscure, or alter Google’s copyright
notice, trademarks or other proprietary rights notices affixed to or
provided as a part of any Services, the Google Data Protocol, any Google
Brand Features, or any other Google technology, software, materials and
documentation; provided that Google acknowledges that [*]; (iii) crawl,
index or in any non-transitory manner store or cache information obtained
from the Services; (iv) transfer, sell, lease, lend, disclose, or use for
co-branding, timesharing, service bureau or other unauthorized purposes
any Services or access thereto; or (v) [*]; provided that Customer may
[*]: (a) [*] (b) [*] (c) [*] (d) [*] (e) [*] (f) [*] (g) [*]. Customer
shall use the same degree of care as Customer uses with respect

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

 to the operation of its own business to monitor use of or access to any
Services by unauthorized parties and, if Customer becomes aware of any such
unauthorized access or use, Customer shall disable any such unauthorized
access or use (including, but not limited to, spammers or any third party
sites). Furthermore, at all times during the Services Term, the deployment
(meaning the manner in which the Services are made available and accessible
to End Users, and not the user interface) by Customer of the GSLP set forth
in this Agreement shall [*]. For purposes of the Agreement, “Intellectual
Property Rights” means any and all rights existing from time to time under
patent law, copyright law, semiconductor chip protection law, moral rights
law, trade secret law, trademark law, unfair competition law, publicity
rights law, privacy rights law, and any and all other proprietary rights, as
well as, any and all applications, renewals, extensions, restorations and
re-instatements thereof, now or hereafter in force and effect worldwide. For
purposes of the Agreement, “Brand Features” means the trade names,
trademarks, service marks, logos, and other distinctive brand features of
each party, respectively, as secured by such party from time to time.

2.2 Customer Rights. Customer and/or its licensors own all Intellectual
Property Rights in and to any editorial, text, graphic, audiovisual, [*],
Customer Query Data (as those terms are defined in Section [*], below)
Customer advertising products, and other content that is served to End
Users of the Site and that is not provided by Google (together “Content”).
Google shall not acquire any right, title or interest in or to such
Content, except the limited right to use as provided herein.

2.3 License Grants; Brand Features. Google grants to Customer a nonexclusive
and nonsublicensable license during any applicable Services Term (as
defined below) to: (a) use the Google Data Protocol solely for the purpose
of communicating information between the Site and Google; and (b) display
Google Brand Features for the purpose of fulfilling its obligations under
the Agreement. Each party grants to the other a nonexclusive and
nonsublicensable license during any Services Term to include the other
party’s name and logo in presentations, marketing materials, customer
lists, and Web site listings of customers. Each party will submit all
materials of any kind containing the other party’s Brand Features (other
than in customer lists) to the other party for approval prior to release
to the public. Furthermore, Customer agrees to adhere to Google’s then
current Brand Feature guidelines, any content contained and/or referenced
therein, which may be found via the following URL:
http://www.google.com/permissions/trademarks.html (or such other URL
Google may provide from time to time) and Google agrees to adhere to
Customer’s trademark usage guidelines as may be provided to Google from
time to time. Except as set forth in this Section, nothing in the
Agreement shall be deemed to grant to one party any right, title or
interest in or to the other party’s Brand Features. All use by Google of
Customer Brand Features (including any goodwill associated therewith)
shall inure to the benefit of Customer and all use by Customer of Google
Brand Features (including any goodwill associated therewith) shall inure
to the benefit of Google. At no time during any Services Term shall one
party challenge or assist others to challenge the Brand Features of the
other party (except to the extent this restriction is prohibited by
applicable law) or the registration thereof by the other party, nor shall
either party attempt to register any Brand Features or domain names that
are confusingly similar to those of the other party.

2.4 Data. Except as set forth in Section 1.1 above and this Section 2.4,
Google owns all right, title, and interest in and to all information and
data it collects and receives. Customer owns all right, title, and
interest in and to all information and data collected by Customer on the
Site. The parties agree that, as between Customer and Google, any [*] or
[*], including without limitation that [*] shall remain the [*], and
Google shall [*]. Google agrees it shall not utilize [*], provided that
Google may use and disclose any such [*]. In the event Google and
Customer’s parent corporation, Ask Jeeves, Inc. agree to an amendment of
the agreement between those entities (the “US Agreement”) that [*], the
parties agree to [*].

3 Payment.

3.1 Fees. The fees and payment terms for the Services shall be set forth on
Exhibit C.

3.2 Taxes and Other Charges. Customer and Google agree that all sums, fees
and payments expressed to be payable by Google to Customer under this
Agreement are exclusive of value added taxes (“VAT”). In the event that
any VAT is payable, Google shall pay Customer the amount of the VAT
forthwith on delivery of a proper VAT invoice and Customer’s VAT
identification numbers in respect thereof. With respect to any other taxes
that may be applicable to this Agreement, all payments under the Agreement
are exclusive of taxes imposed by any governmental entity. In the event
any governmental entity deems

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

 any consideration to be passing from Customer to Google in respect of the
transactions for Services provided by Google under the Agreement and imposes
any taxes in the nature of UK VAT or UK customs duties on such deemed
consideration then provided that Google is responsible for collecting any
such tax from Customer and accounting for such tax to the relevant
governmental entity. Customer agrees to pay such tax to Google within thirty
(30) days of receipt of a valid invoice and any other documentation required
to be supplied by Google in respect of such tax.

4 Warranties and Disclaimer. Each party represents and warrants that it has
full power and authority to enter into the Agreement. Customer represents
and warrants that it shall make commercially reasonable efforts to use
information provided by Google (including Results Sets) in a manner that
complies with applicable laws. Customer represents and warrants that [*].
Google does not warrant that the Services will meet all of Customer’s
requirements or that performance of the Services will be uninterrupted,
virus-free, secure or error-free. Except as expressly provided for herein,
NEITHER PARTY MAKES ANY OTHER WARRANTY OF ANY KIND, WHETHER EXPRESS,
IMPLIED, STATUTORY OR OTHERWISE, INCLUDING WITHOUT LIMITATION WARRANTIES OF
MERCHANTABILITY, FITNESS FOR A PARTICULAR USE AND NONINFRINGEMENT.

5 Indemnification. Google will protect, defend (or at its option
settle), indemnify and hold harmless Customer and its affiliates and
their respective officers, directors, employees and agents from and
against any action, loss, cost, claim, demand, liability or expense,
including reasonable attorney’s fees, from a third party lawsuit or
proceeding brought against Customer based upon a claim that (a) the
Services or any Google Brand Feature infringes any U.S. and/or U.K.
patent, copyright, trade secret or trademark of such third party (an
“IP Claim”) and/or (b) Google’s use of information provided by Customer
violates applicable data protection laws, including without
limitation the UK Data Protection Act 1998 and (c) except for any
content provided by Customer, any Sponsored Links or the First Page of
any Advertiser Site to which such Sponsored Links may directly link
violates any applicable U.K. law. For purposes of this Section 5,
“First Page of any Advertiser Site” means the first page of the third
party advertiser website that is linked to from the Sponsored Links
only to the extent the content on such page is the same at the time of
the event giving rise to the claim as it was at the time of Google’s
editorial review. Notwithstanding the foregoing, in no event shall
Google have any obligations or liability under this Section 5 arising
from: (i) use of the Services or Google Brand Features in a modified
form, unless such modification is approved by Google, or in combination
with materials not furnished by Google if such infringement would have
been avoided but for such combination unless such combination is
approved by Google, (ii) any content, information or data provided to
Google by Customer, End Users or any other third parties, and (iii) any
pages of third party websites other than the First Page of any
Advertiser Site that may appear after the End User clicks on a
Sponsored Link. Customer will protect, defend (or at its option
settle), indemnify and hold harmless Google and its affiliates and
their respective officers, directors, employees and agents from and
against any action, loss, cost, claim, demand, liability, or expense,
including reasonable attorney’s fees, from any third party lawsuit or
proceeding brought against Google based upon a claim that: (a) the
Content, Site and/or Customer Brand Features infringe any U.S. and/or
U.K. patent, copyright, trade secret or trademark of such third party;
(b) Customer’s use of the Services in any manner inconsistent with or
in breach of the Agreement; (c) Customer’s use of information provided
by Google violates applicable data protection laws, including without
limitation the UK Data Protection Act 1998; and/or (d) Customer’s
implementation of framing violates any applicable internet law or
regulation (but not contractual or other claims against Google by its
advertisers). Indemnification shall be provided for any claim covered
under this Section 5 and shall be limited to (i) payment by the
indemnifying party (“Indemnitor”) of all damages and costs reasonably
incurred (including reasonable attorney’s fees) for such claim, or (ii)
settlement costs approved in writing by the Indemnitor. The foregoing
obligations shall exist only if the party seeking indemnification
(“Indemnitee”): (i) promptly notifies the Indemnitor of such claim,
(ii) provides the Indemnitor with reasonable information, assistance
and cooperation in defending the lawsuit or proceeding, and (iii) gives
the Indemnitor full control and sole authority over the defense and
settlement of such claim. The Indemnitee may join in

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

 defense with counsel of its choice at its own expense. The Indemnitor
shall only reimburse the Indemnitee for expenses incurred by the
Indemnitee with the Indemnitor’s prior written approval.

Without limiting the foregoing indemnity obligation, following notice of
an IP Claim related to the Services or any facts which may give rise to
an IP Claim related to the Services, Google may, in its sole discretion
and at its option (a) procure for Customer the right to continue to use
the Services or (b) modify the Services to make them non-infringing with
the same level of functionality and quality as prior to the IP Claim. If
Google determines that it is not commercially reasonable to perform any
of these alternatives, Google shall have the option to terminate this
Agreement, [*]. The parties agree that the remedy set forth in the
preceding sentence constitutes a reasonable estimate of liquidated
damages and is not a penalty.

THE FOREGOING STATES THE PARTIES’ ENTIRE LIABILITY AND EXCLUSIVE REMEDY
WITH RESPECT TO INFRINGEMENT OF A THIRD PARTY’S INTELLECTUAL PROPERTY RIGHTS
AS SET FORTH ABOVE.

6 Limitation of Liability.

6.1 Notwithstanding anything else in the Agreement, neither party’s liability
for the following matters is limited or excluded by anything in the Agreement
in respect of: (a) death or personal injury caused by either party’s negligence
or the negligence of either party’s employees or agents; (b) breach of any
condition as to title or quiet enjoyment implied by Section 12 Sale of Goods
Act 1979 or Section 2 Supply of Goods and Services Act 1982; and (c) fraudulent
misrepresentation.

6.2 EXCEPT FOR THE INDEMNIFICATION OBLIGATIONS UNDER SECTION 5, BREACHES OF
ANY INTELLECTUAL PROPERTY RIGHTS AND/OR PROPRIETARY INTERESTS RELATING TO
THE SERVICES, BREACHES OF THE [*] OBLIGATIONS UNDER SECTION [*] (PROVIDED
HOWEVER, THAT CUSTOMER’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING
OUT OF SUCH SECTION [*] SHALL NOT EXCEED [*]), GOOGLE’S OBLIGATION SET
FORTH IN THE PENULTIMATE PARAGRAPH OF [*]) AND BREACHES OF CONFIDENTIALITY
UNDER SECTION 7, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, SPECIAL,
INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING BUT
NOT LIMITED TO DAMAGES FOR:

6.2.1 LOST DATA,

6.2.2 LOST PROFITS,

6.2.3 LOST REVENUE, OR

6.2.4 COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES,

HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, INCLUDING BUT NOT LIMITED TO
CONTRACT OR TORT (INCLUDING PRODUCTS LIABILITY, STRICT LIABILITY AND
NEGLIGENCE), AND WHETHER OR NOT SUCH PARTY WAS OR SHOULD HAVE BEEN AWARE
OR ADVISED OF THE POSSIBILITY OF SUCH DAMAGE AND NOTWITHSTANDING THE
FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY STATED HEREIN.

6.3 EXCEPT FOR THE INDEMNIFICATION OBLIGATIONS UNDER SECTION 5 (PROVIDED
HOWEVER, THAT THE TOTAL AGGREGATE LIABILITY TO GOOGLE FOR ALL CLAIMS ARISING
OUT OF [*], BREACHES OF ANY INTELLECTUAL PROPERTY RIGHTS AND/OR PROPRIETARY
INTERESTS, BREACHES OF THE [*] OBLIGATIONS UNDER SECTION [*] (PROVIDED HOWEVER,
THAT CUSTOMER’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF SUCH
SECTION [*] SHALL NOT EXCEED [*], GOOGLE’S OBLIGATION SET FORTH IN THE
PENULTIMATE PARAGRAPH OF SECTION 5 (WHICH SHALL BE LIMITED TO THE DOLLAR AMOUNT
SET FORTH IN SUCH PARAGRAPH) AND BREACHES OF CONFIDENTIALITY UNDER SECTION 7,
IN NO EVENT SHALL EITHER PARTY’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS
ARISING OUT OF THE AGREEMENT EXCEED [*].

6.4 Each party recognizes that neither party exercises control over the content
of advertisements, search results or the contents of third party websites to
which advertisements or search results may link. Accordingly, and without
prejudice to the foregoing provisions of this Section 6 or the indemnification
obligations of Section 5, neither party shall be liable to the other party
under any circumstances in respect of the content displayed by any
advertisements, search results, or website contents to which search results may
link.

6.5 Customer recognizes that the prompt and accurate provision of the Services
depends in part on the proper functioning of the Internet and its constituent
elements (including third party networks, software and communications links
over which

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

Google has no control). Accordingly, and without prejudice to the foregoing
provisions of this Section 6, Google shall have no liability to Customer under
any circumstances in respect of any failure, delay or inaccuracy in the
transmission of data over the Internet; provided that i) such internet failure,
delay or inaccuracy can be independently corroborated by a third party, and ii)
Google makes commercially reasonable efforts to mitigate the effects of any
internet failure, delay or inaccuracy.

The parties agree that (i) the mutual agreements made in this Section reflect a
reasonable allocation or risk, and (ii) that each party would not enter into
the Agreement without these limitations on liability.

6.6 Liquidated Damages on Termination by Google for Uncured Breach by
Customer. In addition to any other remedies available to Google pursuant to
the terms and conditions of this GSA, Customer agrees to pay the following
liquidated damages to Google in the event that Google terminates the Agreement
in accordance with Section 8.2 for any material breach by Customer that is not
cured within applicable cure periods set forth in this Agreement: For any
termination by Google for any uncured breach that occurs during the [*] of the
Agreement, Customer shall pay to Google an amount equal to [*] (as that term is
defined below). For purposes of this Section 6.6, the [*].

7 Confidentiality. Use and disclosure of confidential and/or proprietary
information disclosed hereunder, including the existence and content of
the Agreement and any information provided pursuant to the Agreement,
shall be governed by the terms of the Google Standard Mutual
Non-Disclosure Agreement, which has been executed by the parties prior to
or concurrently with this GSA, as of the date provided in the Order Form
(the “NDA”). The terms of the NDA are hereby incorporated by reference
into this GSA.

8 Term and Termination.

8.1 The term of an Order Form under which Services may be used by Customer
shall commence on the applicable Order Form Effective Date (except as
otherwise specified in such Order Form) and shall continue for the Initial
Services Term (as set forth on such Order Form), unless earlier terminated
as provided herein. The Order Form shall automatically renew, subject to
mutual agreement regarding applicable fees and/or revenue share, for
additional periods equal in duration to [*], unless one party notifies the
other of its intent to terminate no less than sixty (60) days prior to the
end of the Initial Services Term or any applicable renewal term thereto.
For purposes of the Agreement, the Initial Services Term (including
renewal term(s) thereto, if any) are referred to as the “Services Term.”

8.2 Either party may suspend performance and/or terminate the Agreement or any
individual Order Form(s), in whole or in part: (a) if the other party
materially breaches any material term or condition of the Agreement and fails
to cure such breach within thirty (30) days after receiving written notice
thereof; (b) if the other party becomes insolvent or makes any assignment for
the benefit of creditors or similar transfer evidencing insolvency, or suffers
or permits the commencement of any form of insolvency or receivership
proceeding, or has any petition under bankruptcy law filed against it, which
petition is not dismissed within sixty (60) days of such filing, or has a
trustee, administrator or receiver appointed for its business or assets or any
part thereof or (c) if either Customer or any company that Controls (as that
term is defined below) Customer merges with, acquires or is acquired [*]
(meaning, through merger or otherwise, [*] obtains Control of Customer or any
company that Controls Customer (“Parent”) or Customer or Parent obtains Control
of [*], each as applicable (an “Acquisition)), such termination being effective
immediately upon written notice to the other party, provided that such notice
must be given no later than thirty (30) days after the consummation of the
transaction. For purposes of this Section 8.2, “Control” of Customer, Parent
or [*] means, as applicable: (i) ownership of the lesser of a majority of or a
sufficient number of securities that provide direct or indirect power to direct
the management and policies of Customer, Parent or [*]; (ii) the contractual
power, through voting agreement, management agreement or otherwise, to direct
(directly or indirectly) the management and policies of Customer, Parent or
[*]; (iii) ownership of all or substantially all of Customer’s, Parent’s or [*]
assets; (iv) ownership of all or substantially all of the assets related to
Customer’s Web Properties division (or any successor division); or (v)
ownership of any group of assets that includes this Agreement. Notwithstanding
the foregoing, Customer shall not have the ability to exercise its termination
rights under subsection (c) in connection with an Acquisition of Customer or
Parent by [*] unless the acquiring party concurrently [*]. In the event of a
termination of the GSA by Customer or by Google due to Customer’s or Parent’s
Acquisition by [*] in accordance with subsection (c), the acquiring party shall
[*]. In the event of Customer’s termination due to Customer’s or Parent’s
Acquisition of [*] in accordance with subsection (c), Customer shall [*] (as
that term is defined below). For purposes of this Section 8.2, the [*].
Notwithstanding the foregoing, either party may terminate the Agreement
immediately upon written notice if the other party materially breaches Section
7 (Confidentiality). In addition, Google may terminate the Agreement with [*]
written notice and Customer’s failure to cure a material breach of the
following sections of the

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

Agreement: Section 1.2.3 (Prohibited Actions), 1.2.5 ([*]), Section 2.1 (Google
Rights), or Section 2.3 (License Grants; Brand Features). Notwithstanding the
foregoing, Customer may terminate the Agreement with [*] written notice and
Google’s failure to cure a material breach of the following sections of the
Agreement: Section 1.1 (Services), Section 2.2 (Customer Rights), Section 2.4
(Data) or Exhibit B (Service Level).

8.3 Upon the expiration or termination of the Agreement for any reason: (i)
except as provided in Section 9, all rights and licenses granted by either
party shall cease immediately; and (ii) each party shall return to the
other party, or destroy and certify the destruction of, all Confidential
Information of the other party.

8.4 The termination or expiration of an individual Order Form shall not have
the effect of terminating any other individual Order Form or this GSA
unless expressly agreed to by the parties in writing. If an Order Form
(but not this GSA) terminates or if the Services Term set forth in an
Order Form expires, all rights and licenses granted by Google relating to
the applicable Services and all other rights and licenses granted by
Google to Customer as set forth in such Order Form, if any, shall cease
immediately. Termination or expiration of all Order Forms hereunder shall
result in the expiration of this GSA.

8.5 Termination or expiration of the Agreement, in part or in whole, shall
not limit either party from pursuing other remedies available to it.

9 Miscellaneous. Each party shall comply with all applicable laws,
rules and regulations, if any, required in performing its obligations
under the Agreement. All notices shall be in English and in writing and
(a) if sent to Customer to the address identified on the Order Form with
a copy to General Counsel, Ask Jeeves, Inc., 5858 Horton Avenue,
Emeryville, CA 94608, and (b) if sent to Google to such address as
provided at www.google.com/corporate/address.html or as otherwise
provided in writing for such notice purposes; provided, however, that all
invoices and payments shall be sent to the attention of Google Finance,
all legal notices shall be sent to the attention of the Google Legal
Department, and all other correspondence shall be sent to the attention
of the account manager specified by Google. Notice shall be deemed given
(i) upon receipt when delivered personally, (ii) upon written
verification of receipt from overnight courier, (iii) upon verification
of receipt of registered or certified mail or (iv) upon verification of
receipt via facsimile, provided that such notice is also sent
simultaneously via first class mail. Unless terminated in accordance
with Section 8.2, neither party may assign or otherwise transfer its
rights or delegate its obligations under the Agreement, in whole or in
part, without the prior written consent of the other party, except to
person(s) or entity(s) that acquire, through merger or otherwise, (i)
ownership of a majority of such parties’ securities or voting securities
or an amount of such party’s securities that provide such acquiring
person(s) or entity(s) with the direct or indirect power to direct the
management and policies of such party, whether through the ownership of
voting securities, by contract, management agreement or otherwise (in all
cases, other than any such acquisition of Google securities in connection
with a private or public securities offering), (ii) all or substantially
all of such party’s assets, (iii) with respect to Customer only, all or
substantially all of the assets related to Customer’s Web Properties
division, or (iv) with respect to Customer only, any group of assets
which include this Agreement, in all cases so long as such acquiring
person(s) or entity(s) expressly assumes in writing the performance of
all of the terms of this Agreement. In addition, Customer may assign
this Agreement to any affiliate that is directly or indirectly
wholly-owned by Ask Jeeves, Inc. so long as such affiliate is not
acquired after the GSA Effective Date and is not a competitor of Google
and Google may assign this Agreement to any affiliate that is directly or
indirectly wholly owned by Google Technology Inc. so long as such
affiliate is not acquired after the GSA Effective Date and is not a
competitor of Customer. For the purposes of this section, an “affiliate”
shall mean any corporation, partnership, limited liability company or
other legal entity with a majority interest in any party or which is
under common control of such legal entity as any party, or of which a
majority interest is owned by any party. In addition, Google may assign
this Agreement without prior written consent or notice relating to a
change in domicile. The parties to this Agreement do not intend that any
of its terms will be enforceable by virtue of the Contracts (Rights of
Third Parties) Act of 1999 by any person not a party to it and reserve
the right pursuant to Section 2(3)(a) of that Act to vary the contract
made by this Agreement without the consent of any other person. Either
party may seek equitable relief, including temporary restraining orders
or injunctions, in addition to all other remedies, for breach or
threatened breach of Section 2 (Ownership; License Grant) or Section 7
(Confidentiality) and in addition, Customer may seek equitable relief,
including temporary restraining orders or injunctions, in addition to all
other remedies, for breach or

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

 threatened breach of Customer’s rights with respect to [*] as set forth in
Section 2. Before a party initiates legal action against the other arising
from the Agreement (except to seek injunctive or equitable relief or to
otherwise protect its Intellectual Property Rights), the matter in
controversy will first be referred to an officer of each party, who shall
make good faith and reasonable efforts to resolve the matter within four (4)
weeks of the date of referral. This Agreement will be governed by and
construed in accordance with the laws of England and Wales, without regard
for conflict of law principles and the parties hereby irrevocably submit to
the non-exclusive jurisdiction of the courts of Santa Clara County,
California in the United States, and England and Wales. The parties
specifically exclude from application to the Agreement the United Nations
Convention on Contracts for the International Sale of Goods and the Uniform
Computer Information Transactions Act. The parties hereto are and shall
remain independent contractors and nothing herein shall be deemed to create
any agency, partnership, or joint venture relationship between the parties.
Neither party shall be deemed to be an employee, agent, partner or legal
representative of the other nor shall either party have any right or
authority to create any obligation on behalf of the other party. Neither
party shall be liable for failing or delaying performance of its obligations
(except for the payment of money) resulting from any condition beyond its
reasonable control, including but not limited to, governmental action, acts
of terrorism, earthquake, fire, flood or other acts of God, labor
conditions, power failures, and Internet disturbances. The failure to
require performance of any provision shall not affect a party’s right to
require performance at any time thereafter; nor shall waiver of a breach of
any provision constitute a waiver of the provision itself. If any provision
is adjudged by a court of competent jurisdiction to be unenforceable,
invalid or otherwise contrary to law, such provision shall be interpreted so
as to best accomplish its intended objectives and the remaining provisions
shall remain in full force and effect. In the event of any termination or
expiration of the Agreement, Sections 2.1, 2.2, 2.4, 5, 6, 7 (including the
NDA), 8.3, and 9 shall survive termination. Neither party shall be liable
to the other for any damages resulting solely from termination as permitted
for under the Agreement. This GSA and related Order Form(s) (including any
exhibits thereto), and any terms located at Google URLs referenced pursuant
to the Agreement (which are all incorporated herein by reference),
constitute the entire agreement with respect to the subject matter hereof,
and any terms contained in any related purchase order(s) or other documents
pertaining to the subject matter of the Agreement shall be null and void.
The Agreement supersedes any other prior or collateral agreements, whether
oral or written, with respect to the subject matter hereof. Any amendments
or addenda to the Agreement must (i) be in writing; (ii) refer to the
Agreement; and (iii) be executed by an authorized representative of each
party. Any changes to the Agreement not approved in writing by the Google
Legal Department shall not be binding on Google and any changes to the
Agreement not approved in writing by the Ask Jeeves Legal Department shall
not be binding on Customer. The Agreement shall be construed as if both
parties jointly wrote and prepared it. The Agreement may be executed in
counterparts, including facsimile counterparts. In the event of conflict
between the terms under this GSA and any Order Form, the Order Form shall
govern with respect to such conflict. In the event of conflicting Order
Forms, any subsequent Order Form shall take precedence over any prior
conflicting Order Form.

10 Editorial Support/[*]. Customer will provide Google with a list of [*]
that when queried, are more likely than not to produce Sponsored Links
that link to a portion of a third party’s website on which is described or
offered (a) [*] (b) [*] (c) [*] (d) [*]. Customer may request the [*] of
[*] that fall within categories [*] and [*] by email at any time. With
respect to [*] that fall within category [*], Customer may request updates
to the list of [*] by email [*]. An initial list of category [*] is
attached hereto as [*]. With respect to [*] that fall within category
[*], Customer may request the [*] of up to [*]; provided that the [*] of
such category [*] requests over any [*] period shall not exceed [*].
Google agrees to [*] the [*] category [*], [*] and [*] during any [*] of
Customer’s request for [*]. Any category [*], [*] and [*] requests in
excess of [*] shall be [*] within a commercially reasonable time.
Customer shall include with its request for [*] of [*] an explanation of
the reason for such request. If the number of Customer requests for
category [*] regularly exceeds an average of [*], the parties agree that
they will promptly convene a meeting to discuss the causes for the high
number of requests for [*] and work toward a mutually agreed plan for [*].
Google will provide Customer an email address to which Customer may
direct all additional [*]. Google will provide email support to Customer
for issues related to [*] during U.K. business hours. With respect to [*]
requests that fall within subsection [*], Customer may provide only [*] to
be [*] and Google will not provide Sponsored Links that are matches for
the [*] and [*] agreed by the parties. With respect to [*] requests that
fall within subsections [*], [*] and [*], Customer

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

 shall provide [*] to be [*] (i.e., [*] that include [*]) so that Google will
[*] only those [*] that specifically fall within categories [*], [*] and
[*]; provided that in all cases, the parties acknowledge and agree that
there will be minor occasions where Sponsored Links are not [*] in
accordance with this Section 10 despite the commercially reasonable efforts
of Google, and in such event, the parties will cooperate to remedy the
situation as quickly as possible in a mutually agreed manner. All updates
to the list of [*] are to be agreed by the parties in writing (which may be
via email). Google shall use commercially reasonable efforts to implement
updates approved by it as soon as practicable, but in any event within [*]
of its approval. The parties agree to review the list of [*] from time to
time to ensure that the [*] continue to fall within the categories described
for [*] and that such [*] remain appropriate in light of the terms of the
Agreement.

11.     Reports. Within [*] of Google’s provision of the Services during the
Term, Google will provide Customer with the following reports in online
form:

Performance of Service overall:
[*]

In addition, and subject to any confidentiality and intellectual property
restrictions that may be applicable, Google will provide as part of Google’s
ongoing account management process the reports listed below at a time, in a
format, and on a frequency to be mutually agreed by the parties:

[*]

All reports shall be treated as Confidential Information of each party under
the terms of this Agreement, based on the underlying information contained
therein.

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

     IN WITNESS WHEREOF, the parties have executed this GSA by persons duly
authorized on the date first written above.

	 	 	 
	SIGNED for and on behalf of Google:	 	
SIGNED for and on behalf of
Customer: Ask Jeeves UK
Partnership
	 	 	 
	acting by its duly authorised	 	
acting by its duly authorised
	 	 	 
	Title: Sr VP Worldwide Sales of Google Technology, Inc.	 	
Title: CEO
	
	 	

	 	 	 
	Signatory: /s/ Omid Kordestani	 	
Signatory: /s/ Adrian Cox
	
	 	

	 	 	 
	Printed Name: Omid Kordestani	 	
Printed Name: Adrian Cox
	
	 	

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions. 

 

EXHIBIT A

SCREEN SHOT

 

 

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

EXHIBIT B

SERVICE LEVEL GUIDELINES

     1.     Service Level Guidelines. Google will maintain the service level
guidelines provided under this Section for the transmission of Queries;
provided that Customer does not increase its Query processing volume more than
[*], or more than [*] in one day in any calendar month (“Volume Increase”).
Customer agrees to make commercially reasonable efforts to provide Google with
[*] prior written notice of any Volume Increase by email to [*]. If Customer
provides Google with [*] written notice of a Volume Increase, then the service
levels described in this Exhibit shall not be suspended. Any Volume Increase
without [*] prior written notice to Google shall be deemed a “Volume Increase
Without Notice”. Upon any Volume Increase as described herein, the service
levels described in this Exhibit will be suspended for a period of [*] from the
date that Customer provides Google notice of its additional capacity
requirements. During the [*] period following notice by Customer to Google of
its additional capacity requirements, Google and Customer agree to discuss
Customer’s additional capacity requirements and agree on an effective date for
any such additional capacity requirements. Following the [*] notice period,
Customer’s additional capacity will be included in the Query processing volume
for all purposes. The provisions in this Section below shall only apply
provided that: (a) Customer correctly implements the technical specifications
set forth in the Google Data Protocol, (b) Customer’s DNS client implementation
correctly observes the DNS TTL values returned by Google’s DNS servers (i.e.,
if Customer’s DNS client does not cache values beyond the TTL time), and (c)
Customer sends valid Queries to the host name provided to Customer by Google
(e.g. XYZ.google.com) and Customer’s client implementation repeats the DNS
lookups at least every [*] in order to pick up any changes.

     2.     Service Availability. Google will provide [*] Service Availability over a
rolling [*] (excluding any network outages caused by general internet failures
not related to Google’s connectivity), as measured and monitored from Google’s
facilities in Mountain View, California, U.S.A. For purposes of this Section,
“Service Availability” is defined as the percentage of valid Queries received
by Google from Customer that are processed by Google’s search engine within
[*].

     3.     [*]. [*] will not [*]. [*] is measured as the time period [*]. [*] does
not include any time associated with [*].

     4.     [*]. [*] will not [*] (excluding any [*]). [*] is measured as the [*]
between [*] located in the U.K. for [*] and Google’s [*] handling [*]; provided
that if the latter point becomes Google’s [*], Google agrees to make
commercially reasonable efforts to return this point to Google’s [*]. Customer
must enable [*] for Google to monitor the [*] from Google to the [*] to take
effect. On the Effective Date, Customer shall provide Google the appropriate
[*] for [*] to [*]. Customer may send a commercially reasonable number of
queries to Google to test [*], the number of which shall be mutually agreed by
the parties in advance from time to time. Customer acknowledges that Google
shall deduct such test queries from the number of Queries sent by Customer to
Google for payment calculation purposes.

     5.     Remedy. If Google does not comply with the service levels set forth in this
Exhibit B and Results Pages are not sent back to Customer in response to a
Query, then for purposes of the Services Fees described in Exhibit C, each such
Query shall be deemed to be a Valid Query. Where Google is unable to count
Queries because of an outage, such Query determination shall be made using
Customer’s legitimate and verifiable data. If Google is violating the terms
of these Service Level Guidelines such that the GSLP is materially adversely
affecting page load times for Customer’s end users, Customer may temporarily
suspend the Service. Customer agrees to provide Google with reasonable
assistance (including the provision of necessary information and feedback
regarding any problem) in connection with Google’s efforts to remedy the
problem.

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

EXHIBIT C

SERVICES FEES

	1.	 	Services Fees:

A.     [*] Payments. Google will pay Customer the greater of the following
amounts:

(i)  [*] of [*], or

(ii)  one of the following [*] (the [*]), depending on the number of [*]
Customer chooses to Display:

	•	 	[*] (exclusive of VAT) (where [*] means [*]) for an implementation where Customer displays [*]; or
	 
	•	 	[*] (exclusive of VAT) for an implementation where Customer displays [*]; or
	 
	•	 	[*] (exclusive of VAT) for an implementation where Customer displays [*].

B.     Additional Payment. For purposes of this paragraph of Exhibit C only (and
not for any other purpose related to the Services or the service level
guidelines set forth in Exhibit B of the GSA), Google agrees that certain [*]
metrics shall be met for the remainder of 2003: i) the net Cost Per Click to
advertisers will be no less than [*], ii) no less than [*] of Valid Queries (as
defined below) shall result in Results Sets, and iii) the click through rate
for Results Sets shall be no less than [*]. The parties agree that the
exchange rate shall be the rate posted by Bloomberg on the day prior to any
calculation. To compensate Customer for any failure to meet the foregoing
metrics, Google will pay Customer [*] (the “Additional Payment”) within [*] of
Customer’s [*]. Such payment shall be Customer’s sole and exclusive remedy for
failure to satisfy the metrics described herein. In the event any [*] metric
set forth in this Section 1(B) is not met, the parties shall i) calculate what
the payment by [*] and ii) [*]. If, as of December 31, 2003, the sum of the
[*], if any, for the [*] of 2003 exceeds [*], Google shall [*]. If the sum of
the [*], the [*].

	2.	 	Payment Terms.

	 	(i)	 	For purposes of calculating payments under this Agreement, the
Initial Term of this Agreement shall begin on the first day of the
calendar month following the launch of the Services on the Site. In
the event Sponsored Links are displayed pursuant to the terms of this
Agreement during any partial month (including any partial month prior
to the Initial Term as determined in accordance with the preceding
sentence), [*].
	 
	 	(ii)	 	Commencing on the first day of the calendar month following the
launch of the Services on the Site and continuing for the [*] of the
Initial Services Term, each month Google shall pay Customer either the
Customer’s share of [*] or the [*] as described herein by the last day
of the calendar month following the calendar month in which the Results
Sets were displayed. No Monthly Payment shall be payable by Google to
Customer during the [*] of the Initial Services Term, except as
described in Section 2(iii) of this Exhibit C. In the future, Google
may request that Customer provide Google with invoices in connection
with payments as a result of changes in Google’s policies or applicable
law. Payments to Customer (if by wire transfer) shall be made pursuant
to the wire transfer instructions specified on the Order Form.
Google’s obligation to pay Customer’s share of the [*] or [*] shall
commence on the date Google’s technical personnel provides written
approval of Customer’s GSLP launch implementation, which shall not be
unreasonably withheld or delayed. [*]. For the avoidance of doubt,
[*] shall in no event include any [*]. “Deductions” includes items
such as [*].
	 
	 	(iii)	 	Google will pay to Customer [*], representing an [*]. The monthly
portion of the [*], or [*], shall be called the “[*]”. For each of the
[*] of the Initial Services Term (i.e., [*] of the GSA), the parties
will calculate the [*] that would be payable by Google to Customer
pursuant to Section 1(A) of this Exhibit C for each applicable month.
If the [*] for the applicable month is [*] the [*], then Google shall
pay to Customer the [*]. If the [*] is [*] the applicable [*], then
Customer shall pay to Google the [*]. In the event that Google
terminates the GSA prior to the expiration of the Initial Services Term
due to Customer’s material breach of this GSA as set forth in Section
8.2, then the total [*] shall be refunded [*] to Google within [*] of
such termination. If Customer terminates the GSA in connection with a
merger, acquisition by or acquisition of [*] as described in Section
8.2 of the GSA, then the [*] shall be refunded to Google (i) [*] if
such termination occurs during the [*] of the Initial Services Term or
(ii) [*] if such termination occurs during the [*].

	3.	 	Customer Covenants.

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

(A)  With respect to Customer’s representation that the current implementation
of Sponsored Links on the Site is generating a [*], Customer agrees to maintain
such implementation on the Site for a minimum of [*] from the launch of the
Services in accordance with this Agreement.

(B)  If at any time during the Services Term Customer implements a material
change to the Site that results in a reduction of the [*] (as determined by the
[*]), then the monthly payments to Customer will be reduced [*]. [*].

(C)  In the event Customer chooses to increase the number of Google Sponsored
Links to be displayed, Customer will notify Google no later than [*] prior to
the beginning of the month in which Customer plans to implement the change, and
Customer will implement such change on the first day of the calendar month
following the month in which notice is given to Google. So long as Customer
meets the two conditions of the previous sentence, the change in the [*] will
be effective starting the day the change is implemented by Customer. In the
event Customer does not meet the foregoing conditions (either by not giving
timely notice to Google or by implementing the change after the first day of
the calendar month), the change in the [*] will be effective on the first day
of the month following the month in which the change was implemented by
Customer.

(D)  In the event Customer chooses to decrease the number of Google Sponsored
Links to be displayed, Customer will notify Google no later than [*] prior to
the beginning of the month in which Customer plans to implement the change, and
Customer will implement such change on the first day of the calendar month
following the month in which notice is given to Google. If Customer meets the
two conditions of the previous sentence, the change in the [*] will be
effective starting the day the change is implemented by Customer. If Customer
does not meet the foregoing conditions (either by not giving timely notice to
Google or by implementing the change after the first day of the calendar
month), the change in the [*] will be effective on the first day of the month
during which the change was implemented by Customer.

	4.	 	Audit Rights.

Customer, at its expense, may retain a mutually acceptable nationally
recognized independent auditor to review and audit Google’s relevant records to
confirm the fees due under the Agreement. Customer will provide Google no
less than [*] prior written notice to Google of its intent to audit. Such
audits shall (a) be made no more often than once in any [*] period (and not
during the last three weeks in any calendar quarter), (b) be subject to
Google’s reasonable security and confidentiality requirements, and (c)
transpire during Google’s normal business hours. If the audit reveals a [*] or
more underpayment to Customer, then Google will reimburse Customer its
reasonable costs for such audit and pay the underpaid amount within [*].

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

EXHIBIT D

[*]

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

EXHIBIT E

GSLP GUIDELINES

Sponsored listings will be provided to Customer in wide format.

Depending upon the number of [*] Customer chooses to display and [*], Customer
will receive up to the specified number of [*] in the appropriate format for
every search result via the [*]. Customer is required to display the [*] and
must [*] to ensure quality.

     The elements of a Sponsored Listing to be displayed on the Site include:

	 	•	 	The [*], which [*], is [*], and [*].
	 	 	 	 
	 	•	 	The [*], which provides additional information, is [*].
	 	 	 	 
	 	•	 	The [*], which provides additional information, is [*].
	 	 	 	 
	 	•	 	The [*] which is [*].
	 	 	 	 
	 	•	 	The entire [*] must be [*].
	 	 	 	 
	 	•	 	When [*], the [*] should be the [*] rather than the [*].

Wide Format

     The recommended format to optimize click-through rate for wide listings is a [*]:

	 	•	 	[*]
	 	 	 	 
	 	•	 	[*]
	 	 	 	 
	 	•	 	[*]

In addition, query terms in wide-format listings should be [*].

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

EXHIBIT F

     [*]

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

EXHIBIT G

FORM OF ORDER FORM

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.

 

 

	1.	 	Incorporation of Google Services Agreement. This Order Form, including
the terms and conditions hereunder, shall be governed by and incorporates
by reference the Google Services Agreement between Google and Customer
with the GSA Effective Date set forth above (“GSA”). All capitalized
terms used herein have the meanings stated in the GSA, unless stated
otherwise. Customer’s signatory to this Order Form represents and
warrants that he or she has the power and authority to accept and bind
Customer to the terms of this Order Form.
	 
	2.	 	This Order Form may be executed in counterparts, including facsimile
counterparts. Original copies shall be sent to the following Customer
contact reference identified above (check one):   o  Corporate  o  Billing   x  
Legal  

	 	 	 	 	 	 	 
	Google:	 	 	 	Customer:
	 	The Ask Jeeves UK Partnership
	 	 	 	 	 	 	 
	By:	 	
/s/ Omid Kordestani
	 	By:
	 	/s/ Adrian Cox
	 	 	

	 	 	 	

	 	 	 	 	 	 	 
	Print Name:	 	
Omid Kordestani
	 	Print Name:
	 	Adrian Cox
	 	 	 	 	 	 	 
	Title:	 	
Sr VP Worldwide Sales of Google Technology, Inc.
	 	Title:
	 	CEO
	 	 	 	 	 	 	 
	Date:	 	
15 May 2003
	 	Date:
	 	15 May 2003

[*] Indicates that certain information in this exhibit has been omitted and filed separately with the Securities and Exchange Commission. Confidential treatment has been requested with respect to the omitted portions.<PAGE>

                                                                    EXHIBIT 10.1

                            ASSET PURCHASE AGREEMENT

                                 BY AND BETWEEN

                                ASK JEEVES, INC.

                                       AND

                                   KANISA INC.

                                   RELATING TO

                                JEEVES SOLUTIONS

                            DATED AS OF May 28, 2003
<PAGE>
                            ASSET PURCHASE AGREEMENT

      THIS ASSET PURCHASE AGREEMENT (this "AGREEMENT") is made and entered into
this 28th day of May, 2003, by and between Ask Jeeves, Inc., a Delaware
corporation ("SELLER"), and Kanisa Inc., a Delaware corporation ("BUYER").

                                    RECITALS

      WHEREAS, Jeeves Solutions ("SOLUTIONS") is a business unit of Seller and
Seller is the sole owner of the assets of Solutions;

      WHEREAS, Solutions designs, creates, markets and sells self-service search
solutions to corporate customers; and

      WHEREAS, Seller desires to sell, and Buyer desires to acquire, certain of
the assets of Solutions and in connection therewith Buyer will assume certain of
the liabilities of Solutions on the terms and subject to the conditions set
forth in this Agreement.

      NOW, THEREFORE, in consideration of the foregoing premises and the mutual
covenants and agreements contained herein, the parties hereby agree as follows:

SECTION 1. SALE OF ASSETS AND ASSUMPTION OF LIABILITIES

      1.1 PURCHASE AND SALE OF ASSETS. Upon the terms and subject to the
conditions of this Agreement and in reliance upon the representations,
warranties and covenants of the parties, on the Closing Date (as defined in
Section 3.1 hereof), Seller agrees to sell, convey, assign, transfer and deliver
to Buyer, and Buyer agrees to purchase, acquire and accept from Seller, the
Purchased Assets (as hereinafter defined). For purposes of this Agreement,
"PURCHASED ASSETS" means all of Seller's right, title and interest in and to the
assets, rights and properties used exclusively in the business of Solutions,
other than the Excluded Assets (as defined in Section 1.2 hereof), it being
understood that the Purchased Assets include, without limitation, the following:

            (a) CUSTOMER CONTRACTS. The contracts, purchase and sales orders and
      commitments, and other agreements, in each case with customers of
      Solutions, set forth on Schedule 1.1(a) hereto (the "CUSTOMER CONTRACTS"),
      provided that only Customer Contracts that are assigned to Buyer in
      accordance with the provisions of this Agreement shall constitute
      Purchased Assets;

            (b) OTHER CONTRACTS. The contracts other than Customer Contracts set
      forth on Schedule 1.1(b) hereto (collectively with the Customer Contracts,
      the "ASSUMED CONTRACTS");

            (c) EQUIPMENT AND PERSONAL PROPERTY. The equipment and tangible
      personal property set forth on Schedule 1.1(c);

                                       1
<PAGE>
            (d) INTELLECTUAL PROPERTY. The software, whether in source code or
      object code format, patents, patent applications, inventions, copyrights
      and licenses set forth on Schedule 1.1(d) hereto (the "INTELLECTUAL
      PROPERTY");

            (e) RECORDS. Originals or copies of Seller's records relating
      exclusively to the Purchased Assets or the business of Solutions,
      including accounting records, sales data, customer lists, information
      relating to customers, supplier lists, mailing lists, brochures and
      advertising materials (the "RECORDS");

            (f) PREPAID EXPENSES. Seller's prepaid expenses and deposits set
      forth on Schedule 1.1(f) hereto;

            (g) OTHER ASSETS. The other assets set forth on Schedule 1.1(g)
      hereto.

      1.2 ASSETS NOT TRANSFERRED. Notwithstanding anything to the contrary in
Section 1.1, the following assets, rights and properties of Seller are
specifically excluded from the Purchased Assets and shall be retained by Seller
(the "EXCLUDED ASSETS"):

            (a) REFUND CLAIMS. Rights to or claims for losses, loss
      carryforwards, refunds of taxes and other governmental charges for periods
      ending on or prior to the Closing Date and the benefit of any tax credits
      of Seller;

            (b) CERTAIN THIRD PARTY CLAIMS. Rights of indemnification,
      contribution, reimbursement or other claims of Seller against third
      parties (including, without limitation, insurance carriers and parties to
      any of the Assumed Contracts) in respect of liabilities or obligations
      retained by Seller;

            (c) PERMITS; CORPORATE ASSETS. The non-material Permits relating to
      the Business or the Purchased Assets and assets relating to Seller's
      corporate functions (including, but not limited to, the corporate charter,
      taxpayer and other identification numbers, income tax records, seals,
      minute books and stock transfer books);

            (d) CASH AND CASH EQUIVALENTS. Cash and cash equivalents (such as
      demand or time deposit accounts, certificates of deposit and U.S.
      government obligations);

            (e) TRADE NAME. All right, title or interest in, to and under the
      names "ask.com," "Ask Jeeves," "Jeeves Solutions," "jeevessolutions.com,"
      "JeevesOne" and "Jeeves" or any derivation of any of the foregoing;

            (f) ACCOUNTS RECEIVABLE. The accounts receivable of Solutions, in
      the ordinary course of business consistent with past practice, as of the
      Closing; and

            (g) OTHER EXCLUDED ASSETS. The assets set forth on Schedule 1.2(g).

      1.3 ASSUMPTION OF LIABILITIES.

            (a) ASSUMED LIABILITIES. Upon the terms and subject to the
      conditions of this Agreement, as of the Closing Date Buyer shall assume
      only the Assumed Liabilities.

                                       2
<PAGE>
      For purposes of this Agreement, "ASSUMED LIABILITIES" means liabilities,
      claims, debts and obligations arising after the Closing Date under the
      Assumed Contracts that constitute Purchased Assets.

            (b) EXCLUDED LIABILITIES. Seller acknowledges that Buyer is not
      purchasing, assuming or becoming responsible for any direct or indirect,
      liability, indebtedness, obligation, commitment, expense, claim,
      deficiency, guaranty or endorsement of any type whatsoever, whether
      accrued or unaccrued, absolute or contingent, matured or unmatured,
      liquidated or unliquidated, known or unknown, asserted or unasserted, due
      or to become due, (including, without limitation, liabilities for Taxes or
      liabilities under any benefit arrangement, multiemployer plan, pension
      plan or welfare plan) (i) of Seller or Solutions, (ii) relating to the
      business of Solutions or the Purchased Assets (including the Assumed
      Contracts) arising from any event prior to or in connection with the
      Closing or (iii) for purposes of clarity, the obligations of Seller to
      sell, distribute and support the "Answers" solution to Ask Jeeves Japan
      and the obligations of Ask Jeeves Japan to sell, distribute and support
      the "Answers" solution (collectively, the "EXCLUDED LIABILITIES"), in each
      case other than the Assumed Liabilities. The term "Excluded Liabilities"
      also shall exclude, except as provided in Section 12 with respect to
      Transfer Taxes and apportioned Taxes, any liability or obligation for
      Taxes of Seller or any of its subsidiaries or any other member of any
      consolidated, affiliated, combined or unitary group of which Seller or any
      of its subsidiaries is or has been a member, arising on or prior to the
      Closing Date.

SECTION 2. PURCHASE PRICE

      2.1 PURCHASE PRICE AND ALLOCATION. The purchase price (the "PURCHASE
PRICE") to be paid by Buyer to Seller for the Purchased Assets shall be $4.25
million less the Purchase Price Adjustment (calculated in accordance with
Section 2.4) payable in accordance with Sections 2.2 and 2.3. The Purchase Price
shall be allocated among the Purchased Assets as set forth on Schedule 2.1 (the
"ALLOCATION"). Seller and Buyer agree (a) to be bound by the Allocation and (b)
to act in accordance with the Allocation in any Tax audit or similar proceedings
and in any Tax returns or similar filings. In the event that any Tax authority
disputes the Allocation, Seller or Buyer, as the case may be, shall promptly
notify the other party of the nature of such dispute.

      2.2 PAYMENT AT CLOSING. On the Closing Date, Buyer shall pay to Seller by
wire transfer in accordance with the wire transfer instructions to be provided
to Buyer by Seller, an amount equal to $3.5 million.

      2.3 NOTE. On the Closing Date, Buyer shall issue to Seller the Note (as
hereinafter defined) in the amount of $750,000 less the Purchase Price
Adjustment, which will become due on the one-year anniversary of the Closing
Date upon the terms and subject to the conditions set forth in the Note. The
principal amount of the Note shall be available on a non-exclusive basis to
compensate Buyer for Losses (as hereinafter defined) incurred or sustained by
Buyer as a result of (a) any Excluded Liability, (b) any inaccuracy or breach of
any representation, warranty, covenant or Agreement of Seller contained herein
or in any Ancillary Agreement (as hereinafter defined) or (c) the conduct of the
business of Solutions prior to the Closing Date subject to and in accordance
with the provisions and limitations set forth in Section 13. Buyer

                                       3
<PAGE>
shall use its commercially reasonable efforts to provide Seller with a security
interest in the Purchased Assets as security for the payment in full of the
principal amount of the Note.

      2.4 PURCHASE PRICE ADJUSTMENT. At or prior to the Closing, Seller shall
deliver to Buyer an executed assignment and consent in the form attached hereto
as Exhibit A or otherwise acceptable in form and substance to Buyer (each, a
"CUSTOMER CONSENT") from each of the customers set forth on Schedule 1.1(a). In
the event that one or more of the customer consents is not delivered to Buyer at
or prior to the Closing, there shall be calculated the "PURCHASE PRICE
ADJUSTMENT" equal to the product of (a) the quotient of (1) the sum of the
"POINTS" set forth opposite the name of each customer set forth on Schedule
1.1(a) for which a customer consent is not delivered to Buyer prior to the
Closing divided by (2) 100 multiplied by (b) $1,875,000. The principal amount of
the Note shall be reduced, subject to readjustment as set forth below, such that
it shall be reduced by the Purchase Price Adjustment. In the event that a
Customer Consent not delivered to Buyer at or prior to the Closing is delivered
to Buyer by Seller within six months after the Closing Date, the principal
amount of the Note shall be increased by an amount in cash equal to the product
of (x) the number of Points set forth opposite the name of the respective
customer on Schedule 1.1(a) multiplied by (y) $18,750, provided that such
customer has not terminated or failed to renew, and is not in breach of the
terms of, its respective contract, unless consented to in writing by Buyer. In
the event that a Customer Consent not delivered to Buyer on or prior to the six
month anniversary of the Closing is delivered to Buyer by Seller within one year
after the Closing Date, the principal amount of the Note shall be increased by
an amount in cash equal to the product of (x) the number of Points set forth on
Schedule 1.1(a) multiplied by (y) $14,063, provided that such customer has not
terminated or failed to renew, and is not in breach of the terms of, its
respective contract, unless consented to in writing by Buyer. Buyer shall not be
obligated to make any payments to Seller with respect to, and the principal
amount of the Note shall not be increased in connection with, Customer Consents
delivered after the one-year anniversary of the Closing Date.

SECTION 3. CLOSING

      3.1 CLOSING. The closing (the "CLOSING") of the transactions contemplated
by this Agreement shall be held at 8:00 a.m. on the second business day
following satisfaction of all of the conditions set forth in Section 9 (the
"CLOSING DATE"), in the offices of O'Melveny & Myers LLP, 990 Marsh Road, Menlo
Park, California 94025, or at such other time and place as the parties may
mutually agree.

      3.2 DELIVERIES OF SELLER. Subject to the other terms and conditions of
this Agreement, at or prior to the Closing, Seller shall deliver to Buyer:

            (a) a bill of sale and assignment and assumption agreement relating
      to the sale of the Purchased Assets and assignment and assumption of the
      Assumed Liabilities, substantially in the form of Exhibit B hereto (the
      "BILL OF SALE AND ASSUMPTION AGREEMENT") duly executed on behalf of
      Seller;

            (b) a License Agreement, dated as of the date of this Agreement, in
      the form attached hereto as Exhibit C (the "LICENSE AGREEMENT") duly
      executed on behalf of Seller (which shall be delivered on the date of this
      Agreement);

                                       4
<PAGE>
            (c) a Marketing Agreement, dated as of the date of this Agreement,
      in the form attached hereto as Exhibit D (the "MARKETING AGREEMENT") duly
      executed on behalf of Seller (which shall be delivered on the date of this
      Agreement);

            (d) a Sublease Agreement, dated as of the Closing Date, in a form
      reasonably satisfactory to each of Buyer and Seller (the "SUBLEASE") duly
      executed on behalf of Seller, LMF Cochituate Corp. and CommercialWare,
      Inc.;

            (e) with respect to each Customer Contract with the customers set
      forth on Schedule 1.1(a), either (i) a Customer Consent duly executed on
      behalf of Seller and such customer or (ii) a "back-to-back" agreement,
      dated as of the Closing Date, in the form attached hereto as Exhibit E
      (each, a "BACK-TO-BACK AGREEMENT") with respect to such customer duly
      executed on behalf of Seller;

            (f) without duplication of Section 3.2(e) above, an assignment and
      consent acceptable in form and substance to Buyer with respect to each of
      the contracts, consents and approvals set forth in Schedule 3.2(f) (in the
      case of such contracts, where consent to assignment is required by any
      contract) and a copy of any notice required by any such contract in
      connection with the transactions contemplated by this Agreement; provided,
      however, that in lieu of an assignment and consent with respect to any
      license set forth in Schedule 3.2(f), Seller may pay to Buyer an amount in
      cash required for Buyer to obtain an equivalent license (it being
      understood that Buyer shall be responsible to pay a pro rata portion of
      the related license fee (other than fees required to be paid under the
      equivalent license that would not have been required to be paid under the
      original license, such as an initiation fee) in the event that the term of
      such license extends beyond the term of the equivalent license held by
      Seller); and

            (g) an officers' certificate pursuant to Section 9.2(a) duly
      executed on behalf of Seller.

      3.3 DELIVERIES OF BUYER. Subject to the terms and conditions of this
Agreement, at or prior to the Closing, Buyer shall deliver to Seller:

            (a) a counterpart signature page to the Bill of Sale and Assumption
      Agreement;

            (b) a counterpart signature page to the License Agreement (which
      shall be delivered on the date of this Agreement);

            (c) a counterpart signature page to the Marketing Agreement (which
      shall be delivered on the date of this Agreement);

            (d) a counterpart signature page to the Sublease;

            (e) a counterpart signature page to each Back-to-Back Agreement;

            (f) a one-year, non-interest bearing promissory note, dated as of
      the Closing Date, in the form attached hereto as Exhibit F (the "NOTE"
      and, collectively with the Bill

                                       5
<PAGE>
      of Sale and Assumption Agreement, the License Agreement, the Marketing
      Agreement, the Sublease, the Customer Consents and the Back-to-Back
      Agreements, the "ANCILLARY AGREEMENTS")) duly executed on behalf of Buyer;

            (g) a duly executed officers' certificate pursuant to Section
      9.3(a); and

            (h) a wire transfer in an amount equal to $3.5 million.

SECTION 4. REPRESENTATIONS AND WARRANTIES OF SELLER

      Seller hereby represents and warrants to Buyer as follows:

      4.1 ORGANIZATION AND STANDING. Seller is a corporation duly organized,
validly existing and in good standing under the laws of the State of Delaware.
Seller has all necessary corporate power and corporate authority to execute and
deliver this Agreement and to perform its obligations hereunder. Seller has all
requisite corporate power and corporate authority to carry on the business of
Solutions as it is now being conducted. Seller is duly qualified or licensed to
do business as a foreign corporation in good standing in all jurisdictions where
Solutions conducts business, except where the failure to be so qualified or
licensed does not have a material adverse effect on the Purchased Assets or the
business of Solutions.

      4.2 CONSENTS AND AUTHORIZATION. Schedule 4.2 contains a complete and
accurate list of all consents or approvals of third parties that are (a)
material to the Purchased Assets or the business of Solutions and (b) necessary
for the execution and delivery of this Agreement and the consummation of the
transactions contemplated hereby by Seller. All requisite corporate action
necessary to authorize the execution, delivery and performance by Seller of this
Agreement and each of the Ancillary Agreements has been taken. This Agreement
and the Ancillary Agreements constitute valid and binding obligations of Seller,
enforceable against Seller in accordance with their terms, except as may be
limited by bankruptcy, insolvency, reorganization, moratorium, arrangement or
other similar laws or equitable principles relating to or limiting creditors'
rights generally.

      4.3 TITLE TO PURCHASED ASSETS. Seller has good and marketable title or
other right to use to all of the Purchased Assets. Seller holds all of the
foregoing free and clear of all mortgages, pledges, charges, liens, claims and
encumbrances of any kind, nature or description, except for (i) liens for taxes,
assessments or other statutory or governmental charges not yet due or being
contested in good faith by appropriate proceedings or (ii) other encumbrances
which, individually or in the aggregate, do not impair or interfere with the
conduct of the business of Solutions in any material respect.

      4.4 NO BREACH. The execution and delivery of this Agreement by Seller do
not and the consummation of the transactions contemplated hereby by Seller will
not (a) violate any provision of Seller's Certificate of Incorporation or
Bylaws, (b) result in a breach (or any event which, with notice or lapse of time
or both, would constitute a breach) of any term or provision of, or constitute a
default under, any agreement or arrangement to which Seller is a party or by
which the Purchased Assets are bound, (c) result in the creation of any lien,
charge or encumbrance on the Purchased Assets or (d) violate any statute or law
or any judgment, decree, order, regulation or rule of any court or governmental
authority to which Seller is bound or

                                       6
<PAGE>
affected, in the case of clauses (b), (c) and (d) that would have a material
adverse effect on the Purchased Assets or the business of Solutions or the
ability of Seller to complete the transactions contemplated by this Agreement
and the Ancillary Agreements.

      4.5 LITIGATION AND CLAIMS. Except as set forth on Schedule 4.5, there is
no action, suit, claim, proceeding or investigation (collectively, "ACTION")
pending or, to the Seller's knowledge, threatened against Seller before or by
any federal, state, municipal or other governmental court, agency or
instrumentality against, relating to or affecting the business of Solutions or
the Purchased Assets or seeking to prevent Seller's performance of this
Agreement and the Ancillary Agreements and the transactions contemplated hereby
and thereby. There are currently no outstanding judgments, decrees or orders of
any court or any governmental or administrative agency against or affecting the
business of Solutions or any of the Purchased Assets. Schedule 4.5 contains a
complete and accurate list of all Actions to which Seller has been a party
during the two years prior to the date hereof material to the business of
Solutions or any of the Purchased Assets, or any such Action that was settled
during the two years prior to the date hereof prior to the institution of formal
proceedings.

      4.6 FINANCIAL STATEMENTS. Seller has delivered to Buyer copies of its
audited financial statements as at and for the year ended December 31, 2002 and
its unaudited financial statements as at and for the three-month period ended
March 31, 2003 (the "FINANCIAL STATEMENTS"). The Financial Statements are, in
all material respects, true and complete and in accordance with Seller's books
and records, have been prepared in accordance with generally accepted accounting
principles in the United States consistently applied ("GAAP") and fully and
fairly present in all material respects the results of the business of Seller
for the periods indicated. Seller maintains a system of internal accounting
controls sufficient to provide reasonable assurance that (i) transactions are
executed with management's authorizations, (ii) transactions are recorded as
necessary to permit preparation of financial statements in accordance with GAAP
and to maintain accountability for assets and (iii) access to assets is
permitted only in accordance with management's authorization. Seller has not
engaged in any transaction, maintained any bank account or used any corporate
funds in connection with the Purchased Assets or the business of Solutions,
except for transactions, bank accounts or funds which (x) have been and are
reflected in Seller's normally maintained financial and accounting books and
records or (y) are not material to the Purchased Assets or the business of
Solutions. The financial information related to the business of Solutions set
forth on Schedule 4.6 was prepared in good faith and in a manner consistent with
the information included in the Financial Statements.

      4.7 INTELLECTUAL PROPERTY.

            (a) Schedule 1.1(d) lists (i) all patents, patent applications and
      registered domain names included in the Intellectual Property that are
      used by Seller exclusively in connection with the conduct of the business
      of Solutions as currently conducted; (ii) all licenses (both in-bound and
      out-bound) as to which Seller is a party and pursuant to which any Person
      is authorized to use any Intellectual Property; and (iii) all licenses as
      to which Seller is a party and pursuant to which Seller is authorized to
      use any third party patents which are incorporated into any Solutions
      product, except for licenses that are available to, and used by,
      businesses generally.

                                       7
<PAGE>
            (b) Seller possesses all non-patent rights, and, to the knowledge of
      Seller, all patent rights, necessary to use the Intellectual Property in
      the business of Solutions as currently conducted.

            (c) To the knowledge of Seller, there is no unauthorized use,
      disclosure, infringement or misappropriation of any Intellectual Property
      by any third party.

            (d) To the knowledge of Seller, Seller is not in breach of any
      inbound license agreement relating to the Intellectual Property.

            (e) Seller has not been sued in any action, suit or proceeding or
      received any written notice with respect to any Intellectual Property.

            (f) Seller has not brought any action, suit or proceeding for
      infringement of Intellectual Property or breach of any license or
      agreement involving Intellectual Property against any third party.

            (g) Seller has secured valid written assignments from any and all
      employees, contractors and consultants who contributed to the creation or
      development of Intellectual Property of the rights to such contributions
      that Seller does not already own by operation of law.

            (h) Seller has taken all reasonably necessary steps to protect and
      preserve the confidentiality of all Intellectual Property not otherwise
      protected by patents, patent applications or copyright.

            (i) To Seller's knowledge only with respect to patent rights and
      without any qualification as to knowledge with respect to non-patent
      rights, neither the Intellectual Property nor any portion thereof
      infringes or violates any intellectual property rights of any third party.

      4.8 CONTRACTS. Schedule 4.8 lists each contract to which Seller is a party
that (a) is material to the Purchased Assets or the business of Solutions and
(b) relates exclusively to the business of Solutions as currently conducted or
any of the Purchased Assets. True, correct and complete copies of the contracts
appearing on Schedule 4.8, including all amendments, supplements and side
letters, if any, have been delivered to Buyer. Except for liabilities,
commitments and obligations expressly set forth in the contracts listed in
Schedule 4.8, Seller has no liabilities, commitments or obligations that are
material to the Purchased Assets or the business of Solutions, whether pursuant
to written or verbal contract or otherwise, to any customer. Seller has duly
performed all of its material obligations under each such contract to the extent
that such obligations to perform have accrued. To Seller's knowledge, each other
party has performed all of its material obligations under each such contract to
the extent that such obligations to perform have accrued. No breach or default,
alleged material breach or default, or event which would (with or without the
passage of time, notice or both) constitute a material breach or default under
any such contract by Seller (or, to the knowledge of Seller, any other party or
obligor with respect thereto), has occurred, and no written notice of any claim
of breach or default has been given to Seller. All of such contracts are valid
and binding obligations of Seller and enforceable against Seller and, to
Seller's knowledge, the other parties thereto in

                                       8
<PAGE>
accordance with their terms with no existing or, to Seller's knowledge,
threatened default by Seller or, to Seller's knowledge, any other party thereto.

      4.9 EMPLOYEES. No employees of Solutions are represented by a union or
other labor organization. Seller is not a party to or bound by any collective
bargaining agreement. There has been no labor strike, dispute, slowdown,
stoppage or other material labor difficulty during the last three years pending
or threatened against or affecting Seller with respect to Solutions. There is no
pending or, to Seller's knowledge, threatened charge, complaint, or petition by,
against or involving Solutions before the National Labor Relations Board, the
Equal Employment Opportunity Commission, the Occupational Health and Safety
Administration or any other federal, state or local labor authority.

      4.10 GOVERNMENTAL ORDERS AND PERMITS. Seller is not subject to any
judicial, governmental or administrative order, judgment or decree with regard
to Solutions or any of the Purchased Assets. There are no material governmental
licenses, permits, approvals, authorizations, exemptions, classifications or
certificates (collectively, "PERMITS") necessary for the conduct of the business
of Solutions.

      4.11 TAXES. None of the Purchased Assets is subject to any liens for Taxes
(other than for Taxes not yet due and payable). In the hands of Seller, none of
the Purchased Assets (i) is property that is required to be treated as being
owned by any other Person pursuant to the provisions of former Section 168(f)(8)
of the Internal Revenue Code of 1986 (the "CODE"); (ii) is "tax-exempt use
property" within the meaning of Section 168(h) of the Code; or (iii) directly or
indirectly secures any debt the interest on which is tax exempt under Section
103(a) of the Code which debt Purchaser is assuming. For purposes of this
Agreement, "TAXES" means all federal, state, local and foreign income, gross
receipts, license, payroll, employment, excise, severance, stamp, occupation,
premium, windfall profits, environmental, customs duties, capital stock,
franchise, profits, withholding, social security, unemployment, disability, real
property, personal property, sales, use, transfer, registration, value added,
alternative or add-on minimum, estimated or other tax of any kind whatsoever,
including any interest, penalty or addition thereto, whether disputed or not.

      4.12 RELATIONSHIPS. Schedule 4.12 sets forth all transactions since
January 1, 2002 that are (a) material to the Purchased Assets or the business of
Solutions and (b) between Solutions and (i) other divisions or subsidiaries of
Seller; (ii) any third parties which were not on an arms-length basis; and (iii)
any directors or officers or employees of Seller or Solutions (each, a "RELATED
PARTY"), excluding for these purposes normal salary, wages, bonuses and other
compensation benefits payable to Solutions' employees.

      4.13 INSURANCE. Schedule 4.13 is a true and correct list of all the
policies of insurance presently in force covering the business of Solutions and
the Purchased Assets. Seller is not in material default under any of such
policies.

      4.14 ABSENCE OF CERTAIN CHANGES OR EVENTS. Except as set forth in Schedule
4.14, since March 31, 2003 there has not been any:

                                       9
<PAGE>
            (a) failure to operate the business in the ordinary course
      consistent with past practice;

            (b) except in the ordinary course of business consistent with past
      practice, material sale, assignment, license, transfer or encumbrance of
      any of the Purchased Assets, tangible or intangible, singly or in the
      aggregate;

            (c) new contracts relating to the business of Solutions or the
      Purchased Assets, or extensions, modifications, terminations or renewals
      thereof, except where entered into, modified or terminated in the ordinary
      course of business consistent with past practice;

            (d) except in the ordinary course of business consistent with past
      practice, disposition or lapsing of any of any proprietary rights in the
      Intellectual Property constituting Purchased Assets, in whole or in part;

            (e) to Seller's knowledge, disclosure by Seller or any employee of
      Seller of any trade secret (including, without limitation, process and
      know-how) relating exclusively to the business of Solutions to any Person
      not an employee or not otherwise subject to a non-disclosure agreement or
      fiduciary obligation of confidentiality;

            (f) material change in accounting methods or practices by Seller
      relating to the business of Solutions or the Purchased Assets;

            (g) material revaluation by Seller of any of the Purchased Assets or
      any portion thereof, including writing off or establishing reserves with
      respect to inventory, notes or accounts receivable;

            (h) physical damage, destruction or loss (whether or not covered by
      insurance) materially adversely affecting the Purchased Assets or the
      business of Solutions;

            (i) capital expenditure or execution of any lease or any incurring
      of liability therefor by Seller relating to the business of Solutions or
      the Purchased Assets, involving payments or obligations in excess of
      $100,000 in the aggregate;

            (j) failure to pay when due any obligation of Seller relating to the
      business of Solutions or the Purchased Assets, other than obligations that
      are not material to the business of Solutions or the Purchased Assets;

            (k) cancellation of any indebtedness or waiver of any rights of
      substantial value relating to the Purchased Assets or the business of
      Solutions by Seller, except (i) in the ordinary course of business
      consistent with past practice (ii) indebtedness or rights that are not
      material to the business of Solutions or the Purchased Assets;

            (l) indebtedness incurred by Seller for borrowed money, or any
      commitment to borrow money entered into by Seller, in connection with the
      business of Solutions or

                                       10
<PAGE>
      relating to the Purchased Assets, except for indebtedness that is not
      material to the business of Solutions or the Purchased Assets;

            (m) payment, discharge or satisfaction of any liabilities of Seller
      relating to the business of Solutions or the Purchased Assets other than
      the payment, discharge or satisfaction of liabilities as they come due or
      otherwise in the ordinary course of business consistent with past practice
      of liabilities; or

            (n) agreement by Seller directly or indirectly to do any of the
      foregoing.

      4.15 EMPLOYEES' PROPRIETARY RIGHTS. To Seller's knowledge, none of the
Employees (as hereinafter defined) is obligated under any contract (including
licenses, covenants or commitments of any nature) or other agreement, or subject
to any judgment, decree or order of any court or administrative agency, that
would interfere with the use of such employee's efforts to promote the interests
of Solutions or that would conflict with the business of Solutions. Neither the
execution nor delivery of this Agreement nor the carrying on the business of
Solutions will, to Seller's knowledge, conflict with or result in a breach of
the terms, conditions or provisions of, or constitute a default under, any
contract, covenant or instrument under which any of such employees is now
obligated.

      4.16 COMPLIANCE WITH LAW. Seller has conducted the business of Solutions
in compliance in all material respects with all applicable laws, statutes,
ordinances, regulations, rules, notice requirements, court decisions, agency
guidelines, principles of law and orders of any foreign, federal, state or local
government and any other governmental department or agency (collectively,
"REGULATIONS"). Seller has not received any notice to the effect that, or has
otherwise been advised that, Seller or any predecessor is not in compliance with
any such Regulations, and Seller has no reason to anticipate that any existing
circumstances are likely to result in a violation of any of the foregoing.

      4.17 ASSETS NECESSARY TO CONDUCT THE BUSINESS. Except for the Excluded
Assets, the excluded third party intellectual property set forth on Schedule
4.17 and Seller Licensed Assets (as defined in the License Agreement), the
Intellectual Property constituting Purchased Assets and the books and records of
Seller relating to the customers who execute Customer Consents (the "CUSTOMER
INFORMATION") constitute all of the intellectual property rights and Customer
Information of Seller necessary for the conduct of the business of Solutions.

      4.18 NO OTHER AGREEMENTS TO SELL THE PURCHASED ASSETS. Seller has no legal
obligation, absolute or contingent, to any other person or entity, whether an
individual, trustee, corporation, limited liability company, general
partnership, limited partnership, trust, unincorporated organization, business
association, firm, joint venture, governmental agency or authority or any
similar entity (collectively, "PERSON") to sell the Purchased Assets or any
portion thereof or to sell any portion of the business of Solutions or to effect
any merger, consolidation or other reorganization relating to the Purchased
Assets or the business of Solutions or to enter into any agreement with respect
thereto, except pursuant to this Agreement.

      4.19 FOREIGN CORRUPT PRACTICES ACT. Neither Seller nor any predecessor,
nor to Seller's knowledge, any agent, employee or other Person associated with
or acting on behalf of

                                       11
<PAGE>
Seller or any predecessor has, directly or indirectly, used any corporate funds
for unlawful contributions, gifts, entertainment or other unlawful expenses
relating to political activity, made any unlawful payment to foreign or domestic
government officials or employees or to foreign or domestic political parties or
campaigns from corporate funds, violated any provision of the Foreign Corrupt
Practices Act of 1977, as amended, or made any unlawful bribe, rebate, payoff,
influence payment, kickback or other similar unlawful payment.

SECTION 5. REPRESENTATIONS AND WARRANTIES OF BUYER

      Buyer hereby represents and warrants to Seller as follows:

      5.1 ORGANIZATION, STANDING AND AUTHORITY. Buyer is a corporation duly
organized, validly existing and in good standing under the laws of the State of
Delaware. Buyer has all necessary corporate power and corporate authority to
enter into this Agreement and to perform its obligations hereunder.

      5.2 CONSENTS AND AUTHORIZATION. All consents or approvals of third parties
necessary for the execution and delivery of this Agreement and the Ancillary
Agreements and the consummation of the transactions contemplated hereby by Buyer
have been obtained. All requisite corporate action necessary to authorize the
execution, delivery and performance by Buyer of this Agreement and each of the
Ancillary Agreements has been taken. This Agreement and the Ancillary Agreements
constitute valid and binding obligations of Buyer, enforceable against Buyer in
accordance with their terms, except as may be limited by bankruptcy, insolvency,
reorganization, moratorium, arrangement or other similar laws or equitable
principles relating to or limiting creditors' rights generally.

      5.3 LITIGATION AND CLAIMS. There is no action, suit, claim, proceeding or
investigation pending, or to the knowledge of Buyer, threatened, against Buyer
or before or by any Federal, state, municipal or other governmental court,
agency or instrumentality which seeks to prevent Buyer's performance of this
Agreement and the Ancillary Agreements and the transactions contemplated hereby
and thereby.

      5.4 NO BREACH. The execution and delivery of this Agreement by Buyer do
not and the consummation of the transactions contemplated hereby by Buyer will
not (a) violate any provision of Buyer's Certificate of Incorporation or Bylaws,
(b) result in the breach (or an event which, with notice or lapse of time or
both, would constitute a breach) of any term or provision of, or constitute a
default under any indenture, mortgage, deed of trust or other agreement or
arrangement to which Buyer is a party or by which it is bound, or (c) violate
any statute or law or any judgment, decree, order, regulation or rule of any
court or governmental authority to which Buyer is bound or affected, in the case
of clauses (b) and (c) that would have a material adverse effect on the ability
of Buyer to complete the transactions contemplated by this Agreement and the
Ancillary Agreements.

      5.5 FINANCIAL CAPACITY. Buyer has and, on the Closing Date and the
maturity date of the Note, will have sufficient funds to pay the Purchase Price.

      5.6 FINANCIAL STATEMENTS. Buyer's unaudited financial information
delivered to Seller was prepared in good faith, was prepared in accordance with
Buyer's standard practice, is

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<PAGE>
in accordance with Buyer's books and records in all material respects, and
accurately and fairly represent the financial condition of Buyer and Buyer's
results of operations for the dates and periods presented therein in all
material respects, provided that such financial information does not include
footnotes and is subject to normal year-end adjustments.

SECTION 6. TERMINATION OF OBLIGATIONS; SURVIVAL

      6.1 TERMINATION OF AGREEMENT.

      Anything herein to the contrary notwithstanding, this Agreement and the
transactions contemplated by this Agreement shall terminate at the election of
Buyer or Seller at any time prior to Closing and after the close of business on
the two-month anniversary of the date of this Agreement (provided that this
provision shall not be available (i) to Buyer if Seller has the right to
terminate this Agreement pursuant to Section 6.1(c) or (ii) to Seller if Buyer
has the right to terminate this Agreement pursuant to Section 6.1(b)), unless
extended by mutual consent in writing of Buyer and Seller and may otherwise be
terminated at any time before the Closing as follows and in no other manner:

            (a) Mutual Consent. By mutual consent in writing of Buyer and
      Seller.

            (b) Conditions to Buyer's Performance Not Met. By Buyer upon written
      notice to Seller if any event occurs which would render impossible the
      satisfaction of one or more conditions to the obligations of Buyer to
      consummate the transactions contemplated by this Agreement.

            (c) Conditions to Seller's Performance Not Met. By Seller upon
      written notice to Buyer if any event occurs which would render impossible
      the satisfaction of one or more conditions to the obligation of Seller to
      consummate the transactions contemplated by this Agreement.

            (d) Breach. By Buyer or Seller if there has been a material
      misrepresentation or material breach on the part of the other party in its
      representations, warranties or covenants set forth herein (in each case,
      without regard to any qualification as to materiality); provided, however,
      that if such breach or misrepresentation is susceptible to cure, Seller or
      Buyer, as the case may be, shall have 10 business days after receipt of
      notice from the other party of its intention to terminate this Agreement
      if such misrepresentation or breach continues in which to cure such breach
      or misrepresentation before the other party may so terminate this
      Agreement.

            (e) By Buyer if Seller fails to deliver to Buyer, on or prior to the
      45th day after the date of this Agreement, the Required Consents. The
      Customer Consents described in Schedule 6.1(e) are referred to as the
      "REQUIRED CONSENTS."

      6.2 EFFECT OF TERMINATION.

      In the event that this Agreement shall be terminated pursuant to this
Section 6, all further obligations of the parties under this Agreement shall
terminate without further liability of any party to another; provided that the
obligations of the parties contained in Section 15.12 regarding

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<PAGE>
the payment of expenses shall survive any such termination.

6.3 SURVIVAL OF REPRESENTATIONS AND WARRANTIES.

      The representations and warranties made by Seller and Buyer herein shall
survive the Closing Date for a period of twelve (12) months (the "SURVIVAL
PERIOD"), except that the representations and warranties set forth in Section
4.11 shall survive the Closing until sixty (60) days beyond the expiration of
the applicable statutes of limitations.

SECTION 7. COVENANTS OF SELLER

      7.1 OPERATION IN ORDINARY COURSE. Between the date of this Agreement and
the Closing Date, Seller shall:

            (a) operate Solutions in the ordinary and normal course and
      consistent with past practice, taking into account the disclosure set
      forth in Schedule 4.14(a).

            (b) promptly notify Buyer of any change in the ordinary and normal
      conduct of Solutions or any occurrence which does or is reasonably likely
      to cause any of the representations or warranties made by Seller herein to
      be incomplete or incorrect in any material respect or any of the covenants
      or agreements made by, or other obligations of Seller contained herein, to
      be breached in any material respect.

      7.2 PUBLICITY. Prior to the date hereof, Buyer and Seller have agreed to
the forms of press release to be issued by each party in connection with the
execution of this Agreement (the "APPROVED RELEASES"). Between the date of this
Agreement and the Closing Date, Seller shall not refer to Buyer's business in
any public filing or statement in any way inconsistent with the Approved
Releases.

      7.3 USE OF TRADE NAMES. From and after the Closing, during the
Non-Competition Period, Seller shall not use the names "Jeeves Solutions" or
"jeevessolutions.com" in Seller's business for any commercial purpose.

      7.4 INSURANCE. Seller shall maintain commercially reasonable levels of
insurance coverage in full force and effect through the Closing Date.

      7.5 HOSTING. Seller shall provide Operational Support in the form of
hosting services (the "HOSTING SERVICES") to the fifteen (15) customers listed
on Schedule 7.5 for the period of time (the "HOSTING PERIOD") specified in each
such customer's current Service Level Agreement with Seller as of the Closing
Date or, with respect to customers for which there is no Service Level
Agreement, as specified in Schedule 7.5. "OPERATIONAL SUPPORT" as used in this
Section 7.5 shall include facility, bandwidth, hardware maintenance, monitoring
and equipment. The Hosting Services shall be provided pursuant to the existing
Service Level Agreement that each such customer has with Seller or, with respect
to customers for which there is no Service Level Agreement, in accordance with
the Service Level Agreement included in Schedule 7.5. Buyer shall pay Seller a
hosting fee (the "HOSTING FEE") in the aggregate amount of $18,804 per month for
the 15 customers, which Hosting Fee shall be paid monthly in arrears and reduced
by any downtime credits. The Hosting Fee shall be reduced on a pro rata basis in
the event that, prior to

                                       14
<PAGE>
the end of the applicable Hosting Period for a hosted customer, Buyer from time
to time informs Seller in writing that such Hosting Services are no longer
required with respect to that customer.

      7.6 INVOICING. Schedule 7.6 sets forth a list of certain Customer
Contracts, together with (a) payment terms, (b) current invoicing status, (c) a
division of responsibility for invoicing and (d) the agreement of the parties
with respect to future payments to be received thereunder. Each of Buyer and
Seller agree to be bound by the payment allocation and other provisions set
forth in Schedule 7.6. In the event that any party receives a payment that the
other party is entitled to receive pursuant to the allocation set forth in
Schedule 7.6, the party receiving the payment shall promptly (i) provide written
notice thereof to the other party and (ii) make a cash payment to the other
party equal to the amount of any such payment received, provided that Seller
shall not be required to make any such payments to Buyer prior to the Closing
Date. The parties agree to use their commercially reasonable efforts to
cooperate with each other in connection with the collection of all invoiced
amounts under the Customer Contracts.

      7.7 NON-DISCLOSURE AGREEMENTS. At Buyer's request and expense, Seller
agrees to cooperate with Buyer to enforce all of Seller's rights under any such
non-disclosure or confidentiality agreement against any third party that Buyer
reasonably believes to have breached any material term thereof.

SECTION 8. COVENANTS OF BUYER

      8.1 BOOKS AND RECORDS; PERSONNEL. For a period of four years from the
Closing Date:

            (a) Buyer shall not dispose of or destroy any of the material
      business records and files of Solutions transferred to Buyer pursuant to
      the transactions contemplated by this Agreement without first offering to
      turn over possession thereof to Seller by notice to Seller at least 30
      days prior to the proposed date of such disposition or destruction.

            (b) Buyer shall allow Seller and its agents access to all business
      records and files of Solutions transferred to Buyer pursuant to the
      transactions contemplated by this Agreement, during normal working hours
      at Buyer's principal place of business or at any location where such
      records are stored, and Seller shall have the right, at its own expense,
      to make copies of any such records and files, in each case as may be
      reasonably necessary for Seller, including in connection with litigation
      or arbitration, tax audits or returns or governmental investigations
      relating to the business of Solutions, the Purchased Assets and/or the
      Assumed Liabilities. Any such access or copying shall be had or done only
      upon advance written notice from Seller to Buyer and in such a manner so
      as not to interfere with the normal conduct of Buyer's business.
      Notwithstanding any other provision of this Section 8.1, Buyer shall have
      no obligation under this Section 8.1 to furnish or make available records
      or information to any third party that could reasonably be deemed at such
      time to be a competitor of Buyer.

      8.2 PUBLICITY. Prior to the date hereof, Buyer and Seller have agreed to
the Approved Releases. Between the date of this Agreement and the Closing Date,
Buyer shall discuss and coordinate with Seller in connection with any public
filing or announcement concerning the

                                       15
<PAGE>
transactions contemplated hereby. Unless otherwise required by law, Buyer shall
not make any public filing, announcement or statement concerning the
transactions contemplated hereby without the prior written consent of Seller,
which consent shall not be unreasonably withheld or delayed.

      8.3 EMPLOYEES/EMPLOYEE BENEFITS.

            (a) EMPLOYMENT OFFERS. Buyer agrees to make an offer of at will
      employment to each employee of Seller set forth on Schedule 8.3(a) (the
      "EMPLOYEES"), which offers shall be at not less than market rates (it
      being understood that market rates shall be determined with respect to
      Buyer and comparable companies to Buyer). Buyer shall use its commercially
      reasonable best efforts to hire each such Employee consistent with the
      historical hiring practices of Buyer (it being understood that Buyer shall
      not be obligated to offer or pay any "signing" or similar bonus to any
      such Employee to the extent such bonuses are inconsistent with Buyer's
      practices). The employment of all Employees that have accepted offers of
      employment with Buyer shall be terminated immediately prior to the
      Closing. Nothing contained in this Agreement shall confer upon any
      Employee any right with respect to employment or continuance thereof, nor
      shall anything herein interfere with Buyer's right to terminate the
      employment of any Employee at any time, with or without cause and with or
      without prior notice, or restrict Buyer in the exercise of its independent
      business judgment in modifying any of the terms and conditions of
      employment of any Employee. Buyer agrees for purposes of its obligations
      to Seller regarding indemnification under Section 13.2(c) hereof, Buyer's
      conduct of the Solutions business shall include any action that would
      constitute a "Mass Layoff" or "Plant Closing" under either U.S. federal or
      California law.

            (b) PAYROLL TAX. Seller agrees to make a clean cutoff of payroll and
      payroll tax reporting with respect to Employees paying over to the
      appropriate governmental authority those amounts withheld or required to
      be withheld for periods ending on or prior to the Closing Date. Seller
      also agrees to issue, by the date prescribed by the Internal Revenue
      Service regulations, Forms W-2 for wages paid through the Closing Date.
      Buyer shall be responsible for all payroll and payroll tax obligations
      after the closing Date for Employees hired by it in accordance with this
      Agreement

            (c) COOPERATION. Seller and Buyer will cooperate with respect to any
      filings and information necessary to effect the transactions contemplated
      by this Section 8.3, including transfer of employment records after
      securing employee consent to such transfer.

      8.4 CUSTOMER CONSENTS. Buyer agrees to cooperate with Seller in connection
with the solicitation of the Required Consents.

                                       16
<PAGE>
SECTION 9. CONDITIONS PRECEDENT TO CLOSING

      9.1 GENERAL CONDITIONS PRECEDENT TO CLOSING. The obligations of Buyer and
Seller under this Agreement are subject to the satisfaction of the following
conditions on or before the Closing Date:

            (a) NO INJUNCTIONS. There shall not be in effect any injunction,
      order or decree of a court of competent jurisdiction that prohibits the
      transactions contemplated by this Agreement or any Ancillary Agreement by
      Buyer or Seller.

            (b) APPROVALS. To the extent required by applicable law, all permits
      and approvals required to be obtained from any governmental entity shall
      have been received or obtained on or prior to the Closing Date without the
      imposition of any burdens or conditions materially adverse to the party or
      parties entitled to the benefit thereof.

      9.2 CONDITIONS PRECEDENT TO THE OBLIGATIONS OF BUYER. The obligations of
Buyer under this Agreement are subject to the satisfaction of the following
conditions on or before the Closing Date:

            (a) REPRESENTATIONS AND WARRANTIES. The representations and
      warranties of Seller contained in this Agreement (without regard to any
      qualification as to materiality) shall be true and correct in all material
      respects at and as if made on the Closing Date. Seller shall have
      performed and complied in all material respects with all covenants and
      agreements contained in this Agreement required to be performed or
      complied with by it prior to the Closing Date. Buyer shall have received
      at the Closing a certificate, dated as of the Closing Date, signed by the
      Chairman of the Board or President and the Chief Financial Officer of
      Seller to such effect;

            (b) CLOSING DOCUMENTS. Seller shall have delivered to Buyer the
      Ancillary Agreements and other documents and items described in Section
      3.2 (including the cash payments, if any, under Sections 3.2(f) and 7.6)
      and such other documents and items as Buyer may reasonably request in
      connection with the transactions contemplated by this Agreement and the
      Ancillary Agreements; and

            (c) EMPLOYEES. The minimum number of Employees and the minimum
      number of Key Employees, in each case as specified on Schedule 8.3(a),
      shall have accepted and not revoked Buyer's offer of employment made
      pursuant to the provisions of Section 8.3(a).

            (d) REQUIRED CONSENTS. Seller shall have obtained and delivered to
      Buyer the Required Consents.

      9.3 CONDITIONS PRECEDENT TO THE OBLIGATIONS OF SELLER. The obligations of
Seller under this Agreement are subject to the satisfaction of the following
conditions on or before the Closing Date:

            (a) REPRESENTATIONS AND WARRANTIES. The representations and
      warranties of Buyer contained in this Agreement (without regard to any
      qualification as to materiality)

                                       17
<PAGE>
      shall be true and correct in all material respects at and as if made on
      the Closing Date. Buyer shall have performed and complied in all material
      respects with all covenants, agreements and conditions contained in this
      Agreement required to be performed or complied with by it prior to the
      Closing Date. Seller shall have received at the Closing a certificate,
      dated as of the Closing Date, signed by the Chief Executive Officer and
      the Chief Financial Officer of Buyer to such effect; and

            (b) CLOSING DOCUMENTS. Buyer shall have delivered to Seller the
      Ancillary Agreements (including the Note) and other documents and items
      described in Section 3.3 and such other documents and items as Seller may
      reasonably request in connection with the transactions contemplated by
      this Agreement and the Ancillary Agreements.

            (c) PURCHASE PRICE. Buyer shall have transferred to Seller, by wire
      transfer of immediately available funds, an amount equal to $3.5 million.

SECTION 10. BROKERS

      Seller and Buyer each represent to the other that neither it nor any of
its affiliates has dealt with any broker or finder in this transaction, except
that Seller has retained Credit Suisse First Boston LLC (it being understood
that Seller shall be solely responsible for the fees and expenses of Credit
Suisse First Boston LLC), and each agrees to indemnify the other against any
loss, cost or expense, including reasonable attorneys' fees, incurred as a
result of any claim for a fee or commission asserted by any broker or finder,
with respect to this Agreement or the consummation of the transactions provided
for in this Agreement whose claim arises through the indemnifying party or any
of its affiliates.

SECTION 11. REASONABLE EFFORTS; FURTHER ASSURANCES

      Each of Buyer and Seller shall use its commercially reasonable efforts to
effectuate the transactions contemplated hereby and to fulfill and cause to be
fulfilled the conditions to Closing under this Agreement. Each party shall
execute and deliver both before and after the Closing such further certificates,
agreements and other documents and take such other actions as the other party
may reasonably request to consummate or implement the transactions contemplated
hereby or to evidence such events or matters.

SECTION 12. TAXES

      12.1 TRANSFER TAXES. The responsibility for paying all transfer, stamp,
documentary, sales, use, registration, value-added and other similar Taxes
(including all applicable real estate transfer Taxes) and related fees
(including any penalties, interest and additions to Taxes) incurred in
connection with this Agreement and the transactions contemplated hereby will be
shared by Buyer and Seller as follows: Buyer shall be solely responsible for the
initial $10,000 of aggregate Transfer Taxes; and each of Buyer and Seller shall
be responsible for 50% of all Transfer Taxes in excess of $10,000 in the
aggregate. The parties agree to use their commercially reasonable efforts to
cooperate to minimize all such taxes.

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<PAGE>
      12.2 PRORATION OF REAL AND PERSONAL PROPERTY TAXES.

            Real and personal property Taxes and assessments on the Purchased
Assets for any taxable period commencing prior to the Closing Date and ending
after the Closing Date shall be prorated on a per diem basis between Buyer and
Seller as of the Closing Date, provided, however, that Seller shall not be
responsible for any increased assessments on real or personal property resulting
from the transactions contemplated hereby. All such prorations shall be
allocated so that items relating to time periods ending on or prior to the
Closing Date shall be allocated to Seller and items relating to time periods
beginning after the Closing Date shall be allocated to Buyer, provided, however,
that the parties shall allocate any real property Tax in accordance with Section
164(d) of the Code. The amount of all such prorations shall be settled and paid
on the Closing Date, provided that final payments with respect to prorations
that are not able to be calculated as of the Closing Date shall be calculated
and paid as soon as practicable thereafter. If any of the real or personal
property tax rates for the current taxable period are not established by the
Closing Date, the prorations shall be made on the basis of the rate in effect
for the preceding taxable period, and such proration shall be adjusted upon
presentation of written evidence by the Buyer that the actual taxes paid differ
from the amount assumed on the Closing Date.

      12.3 WITHHOLDING EXEMPTION. Seller shall deliver to Buyer at the Closing
all necessary forms and certificates complying with applicable law, duly
executed and acknowledged, certifying that the transactions contemplated hereby
are exempt from withholding under Section 1445 of the Code.

      12.4 CHARACTERIZATION OF PAYMENTS. Any payments made to any party pursuant
to Section 13 shall constitute an adjustment of the Purchase Price for Tax
purposes and shall be treated as such by Buyer and Seller on their Tax Returns
to the extent permitted by law.

SECTION 13. INDEMNIFICATION

      13.1 INDEMNITIES BY SELLER. Seller will be liable for and hereby agrees to
indemnify and defend Buyer from and against any and all losses, liabilities,
damages, demands, claims, actions, judgments or causes of action, assessments,
costs and expenses (including, without limitation, interest, penalties and
reasonable attorneys' fees) (collectively, "LOSSES") incurred or sustained by
Buyer as a result of (a) any Excluded Liability, (b) any inaccuracy or breach of
any representation, warranty, covenant or agreement of Seller contained herein
or in any Ancillary Agreement or (c) the conduct of the business of Solutions
prior to the Closing. Notwithstanding the foregoing, Seller shall not be liable
to Buyer for any consequential or speculative damages, it being understood that
Buyer's loss of revenue or income under any Customer Contract resulting from or
arising out of any such breach shall not be deemed to be consequential or
speculative damages.

      13.2 INDEMNITIES BY BUYER. Buyer will be liable for and hereby agrees to
indemnify and defend Seller from and against any and all Losses incurred or
sustained by Seller as a result of (a) any Assumed Liability, (b) any inaccuracy
or breach of any representation, warranty, covenant or agreement of Buyer
contained herein or in any Ancillary Agreement or (c) the

                                       19
<PAGE>
conduct of the business of Solutions after the Closing. Notwithstanding the
foregoing, Buyer shall not be liable to Seller for any consequential or
speculative damages.

      13.3 LIMITATIONS. Seller shall have no liability (for indemnification or
otherwise) with respect to any matter described in Section 13.1 (other than any
liability (for indemnification or otherwise) resulting from or arising out of
any breach of Seller's representations and warranties set forth in Section 4.11
(Taxes)) until the total of all Losses with respect to all such matters exceeds
an amount equal to $75,000 (the "LOSS THRESHOLD"), in which case Buyer shall be
entitled to recover all Losses (including such $75,000), subject to the
limitations set forth below, for which Seller may be liable. Except as otherwise
set forth in Section 5.4 of the License Agreement, no party's aggregate
liability (for indemnification or otherwise) arising out of this Agreement, the
Ancillary Agreements and the transactions contemplated hereby and thereby shall
exceed $1.5 million, provided that this limitation shall not apply in the case
of any Major Claim. "MAJOR CLAIM" shall mean (a) with respect to Seller, (i) any
Excluded Liabilities or (ii) any breach of Seller's representations in Section
4.1 (except the last sentence thereof), 4.2 (except the first sentence thereof),
4.3 and 4.11, and (b) with respect to Buyer, (i) any Assumed Liabilities, (ii)
any breach of Buyer's representations in Sections 5.1 or 5.2 (except for the
first sentence thereof) or (iii) any breach of (x) Buyer's obligation to pay the
Purchase Price in accordance with the provisions of this Agreement and the Note.
Except as otherwise set forth in Section 5.4 of the License Agreement, no party
will be entitled to recover for Losses in excess of the Purchase Price for all
claims arising out of this Agreement, the Ancillary Agreements and the
transactions contemplated hereby and thereby, including Major Claims. Excluding
claims arising under the License Agreement, no party may initiate any claim for
indemnification pursuant to this Section 13 after the fourteen-month anniversary
of the Closing Date.

      13.4 NOTICE AND DEFENSE. Promptly upon receipt by either Seller or Buyer
of notice of the assertion of any claim in respect to which indemnity may be
sought against the other party (the "INDEMNIFYING PARTY") pursuant to this
Section 13 that party (the "INDEMNIFIED PARTY") shall notify the Indemnifying
Party in writing and the Indemnifying Party shall assume the defense thereof,
including the employment of counsel reasonably satisfactory to the Indemnified
Party, and the payment of all expenses. The failure of any Indemnified Party to
give timely notice hereunder shall not affect rights to indemnification
hereunder, except and only to the extent that, the Indemnifying Party
demonstrates actual material damage caused by such failure, and then only to the
extent thereof. The Indemnified Party shall have the right to employ separate
counsel in any such action and to participate in the defense thereof, but the
fees and expenses of such counsel shall be the expense of the Indemnified Party
unless (a) the Indemnifying Party has agreed to pay such fees and expenses, (b)
the Indemnifying Party shall have failed to assume the defense of such action or
proceeding and has failed to employ counsel reasonably satisfactory to the
Indemnified Party in any such action or proceeding or (c) the named parties to
any such action or proceeding (including any impleaded parties) include both the
Indemnified and Indemnifying Party, and the Indemnified Party shall have been
advised by counsel that there are one or more legal defenses available to the
Indemnified Party which are different from or additional to those available to
the Indemnifying Party (in which case, if the Indemnified Party notifies the
Indemnifying Party in writing that it elects to employ separate counsel at the
expense of the Indemnifying Party, the Indemnifying Party shall not have the
right to assume the defense of such action or proceeding on behalf of the
Indemnified Party, it being understood, however, that the Indemnifying Party
shall not, in connection with any one such

                                       20
<PAGE>
action or proceeding or separate but substantially similar or related actions or
proceedings in the same jurisdiction arising out of the same general allegations
or circumstances, be liable for the reasonable fees and expenses of more than
one separate firm of attorneys at any time for the Indemnified Party, which firm
shall be designated in writing by the Indemnified Party). The Indemnifying Party
will not consent to the entry of any judgment or enter into any settlement with
respect to any claim without the prior written consent of the Indemnified Party
(which consent will not be unreasonably withheld or delayed) unless the judgment
or proposed settlement (a) includes an unconditional release of all liability of
each Indemnified Party with respect to such claim, (b) involves only the payment
of money damages that are fully covered by the Indemnifying Party and (c) does
not impose an injunction or other equitable relief upon the Indemnified Party.
The Indemnifying Party shall not be liable for any settlement of any such action
or proceeding affected without its written consent, but if settled with its
written consent, or if there be a final judgment for the plaintiff in any such
action or proceeding, the Indemnifying Party shall indemnify and hold harmless
the Indemnified Party from and against any loss or liability by reason of such
settlement or judgment.

      13.5 SATISFACTION OF CLAIMS. In the event that Buyer makes a claim for
indemnification pursuant to this Section 13, such claim shall be made in
accordance with the provisions of this Section 13 and shall be specified in a
written notice (the "SATISFACTION NOTICE") to Seller. The principal amount of
the Note shall be reduced, on a dollar for dollar, basis to the extent necessary
to satisfy in full any such resolved claim subject to the limitations of
liability set forth in this Section 13. In the event of an unresolved claim at
the time the Note is due and payable, Buyer shall be permitted to delay payment
of such portion of the Note reasonably necessary to satisfy in full the portion
of such unresolved claim until resolution of such claim. Seller shall have 30
days to review and, if Seller disagrees with any matter set forth in a
Satisfaction Notice, object in writing to such Satisfaction Notice. In case
Seller shall not object in writing to any claim or claims made in any
Satisfaction Notice within such 30-day period, Seller shall be deemed to have
agreed to such Satisfaction Notice and the reduction of the principal amount of
the Note as set forth herein. In case Seller shall object in writing to any
claim or claims made in any Satisfaction Notice within such 30-day period, Buyer
and Seller shall attempt in good faith to agree upon the rights of the
respective parties with respect to each of such claims. If Buyer and Seller
should so agree, such agreement shall be set forth in writing and signed by both
parties. If no such agreement can be reached after good faith negotiation,
subject to Section 13.6 either Buyer or Seller may pursue all remedies available
to it under the provision of this Agreement, at law or in equity to resolve the
validity or amount of the disputed claim.

      13.6 EXCLUSIVE REMEDY. The provisions of this Section 13 shall constitute
the exclusive remedy after the Closing Date for any and all Losses asserted
against, resulting from, imposed upon or incurred or suffered by the parties to
this Agreement as a result of, or based upon or arising from the transactions
contemplated by this Agreement.

                                       21
<PAGE>
SECTION 14. ADDITIONAL COVENANTS

      14.1 NONCOMPETITION; CONFIDENTIAL INFORMATION.

            (a) NONCOMPETITION. Seller hereby covenants and agrees with Buyer
      that, at all times until the earlier of (i) three years following the
      Closing Date and (ii) the date on which Buyer ceases to exist (the
      "NONCOMPETITION PERIOD"), Seller shall not in any manner, directly or
      indirectly (including through entities controlled by Seller), engage in
      the business of the development, marketing, sale, distribution, service or
      support of enterprise search, knowledge management or related applications
      to corporations directly or through distribution partners (the "BUSINESS")
      (i) in any state of the United States or (ii) in any country in which
      Buyer currently conducts business; provided, however, that in the event of
      a Change of Control of Seller, this Section 14.1 shall not prohibit the
      party obtaining control of Seller from engaging in the Business provided
      that the Business either (x) existed as of such change of Control or (y)
      is independently developed by such party wholly separate and independent
      from Seller after such Change of Control. For purposes of this section,
      "ENGAGING IN" means actively investing in (and shall not include passively
      investing in any company that makes bona fide investments), soliciting
      customers for, owning stock or any other equity interest in, lending money
      to, guaranteeing the debts or obligations of, permitting one's name to be
      used in connection with, licensing technology or intellectual property
      rights or otherwise materially engaging in, either individually or in a
      partnership or in conjunction with any other person or entity. Subject to
      the foregoing, the sale, distribution and support of any Excluded Assets
      shall not, by itself, be deemed to be engaging in the Business or
      otherwise a breach of this Section 14.1. For purposes of this Section
      14.1, a "CHANGE OF CONTROL" means any of the following: (1) any sale or
      transfer of all or substantially all of the assets of Seller; (2) any
      merger consolidation or other business reorganization in which the holders
      of Seller's outstanding voting securities immediately prior to such
      transaction do not hold, immediately following such transaction,
      securities representing 50% or more of the combined voting power of the
      outstanding securities of the surviving entity; (3) the acquisition by any
      person (within the meaning of Section 13(d)(3) or Section 14(d)(2) of the
      Securities Exchange Act of 1934, as amended (the "EXCHANGE ACT"), of
      beneficial ownership (within the meaning of Rule 13d-3 or any successor
      rule or regulation promulgated under the Exchange Act) of securities
      representing 50% or more of the combined voting power of the then
      outstanding securities of Seller.

            (b) NO SOLICITATION. During the Noncompetition Period, Seller agrees
      not to directly solicit the employment of any employee of Buyer or any
      parent or subsidiary of Buyer.

            (c) REMEDIES. The necessity of protection against the competition of
      Seller and the nature and scope of such protection has been carefully
      considered and agreed upon by the parties hereto. Seller acknowledges that
      the nature of the business of Solutions is highly competitive, that one of
      the most valuable Purchased Assets of Solutions is its goodwill in the
      marketplace and among its customers, which Seller developed and maintained
      in the course of Seller's ownership of Solutions, and that Buyer, in
      purchasing the Purchased Assets and entering into the transactions

                                       22
<PAGE>
      contemplated by this Agreement, has relied on the fact that it will
      acquire the goodwill of Solutions and therefore on Seller's willingness to
      restrict Seller's ability to compete with Buyer or any current or future
      affiliate of Buyer in the conduct of the business of Solutions. Seller and
      Buyer hereby agree and acknowledge that the duration, scope and geographic
      area applicable to the restrictions set forth in this Section 14.1 are
      fair, reasonable and necessary and include the area in which the goodwill
      of the business of Solutions has been developed by Seller. Seller
      acknowledges that the consideration provided for herein is sufficient and
      adequate to compensate Seller for agreeing to the restrictions contained
      in this Section 14.1 and that such restrictions will not cause Seller
      undue hardship. If, however, any court determines that the foregoing
      restrictions are unreasonable and for that reason unenforceable, such
      restrictions shall be modified, rewritten or interpreted to include as
      much of their nature and scope as will render them enforceable. Seller and
      Buyer agree that a monetary remedy for a breach of this Section 14.1 will
      be inadequate and will be impracticable and extremely difficult to prove,
      and further agree that such a breach would cause Buyer irreparable harm,
      and that Buyer shall be entitled to temporary and permanent injunctive
      relief without the necessity of proving actual damages. Seller agrees that
      Buyer shall be entitled to such injunctive relief, including temporary
      restraining orders, preliminary injunctions and permanent injunctions,
      without the necessity of posting bond or other undertaking in connection
      therewith. Any such requirement of bond or undertaking is hereby waived by
      Seller, and Seller acknowledges that in the absence of such a waiver, a
      bond or undertaking may be required by the court.

      14.2 CONFIDENTIAL INFORMATION.

            (a) CONFIDENTIAL INFORMATION. The parties acknowledge that they have
      received or may receive confidential information relating to the other
      party's products, concepts, inventions and technology relating to such
      products, product, business and financial plans, customer lists and
      information and trade secrets in connection with the performance of this
      Agreement, together with such other information designated as confidential
      or proprietary by one party or which should be reasonably understood by
      the receiving party as confidential information of the disclosing party
      (collectively, "CONFIDENTIAL INFORMATION"). The schedules and exhibits to
      the License Agreement shall be considered Confidential Information of the
      respective parties. Confidential Information shall not include any
      information which: (i) is or falls into the public domain without fault of
      the receiving party; (ii) the receiving party can show was in its
      possession prior to receipt thereof from the disclosing party; (iii) the
      receiving party receives from a third party with no obligation of
      confidence to the disclosing party; or (iv) the receiving party
      independently develops without benefit of any Confidential Information of
      the disclosing party.

            (b) USE OF CONFIDENTIAL INFORMATION. Except as (i) expressly
      permitted or required in carrying out this Agreement or any of the
      Ancillary Agreements or (ii) such limited disclosures in confidence as may
      be reasonably necessary to either party's attorneys and accountants, the
      receiving party of any Confidential Information ("RECIPIENT") disclosed by
      a disclosing party ("DISCLOSER") shall not use such Confidential
      Information or disclose such Confidential Information to any third party,

                                       23
<PAGE>
      during the term of the License Agreement and thereafter, without the prior
      written consent of Discloser. Thus, Recipient shall use the Confidential
      Information only to perform its obligations under this Agreement and the
      Ancillary Agreements and to the extent permitted in the licenses granted
      thereunder. Recipient may disclose the Discloser's Confidential
      Information to its employees (both standard employees and temporary
      employees), consultants or contractors on a need-to-know basis solely for
      the purposes of this Agreement and the Ancillary Agreements. Prior to
      disclosing Discloser's Confidential Information to an employee, consultant
      or contractor, Recipient shall have executed with such party an agreement
      which restricts use or disclosure of Discloser's Confidential Information
      (or categories of Confidential Information which encompass Confidential
      Information) in a manner consistent with this Agreement. Recipient shall
      protect such Confidential Information with the same degree of care used to
      protect its own proprietary information of like importance, but in any
      case using no less than a reasonable degree of care.

            (c) REQUIRED DISCLOSURE. Nothing in this Agreement shall prohibit
      either party from disclosing Confidential Information of the other party
      as required by law or by judicial or governmental order or by deposition,
      interrogatory, request for documents, subpoena, civil investigative demand
      or similar process in a judicial or governmental proceeding ("REQUIRED
      DISCLOSURE"), provided that the disclosing party shall (i) give the other
      party prompt notice of such Required Disclosure prior to disclosure, (ii)
      cooperate with the other party in the event that it elects to contest such
      disclosure or seek a protective order with respect thereto and (iii) in
      any event only disclose the exact Confidential Information, or portion
      thereof, specifically requested by the Required Disclosure. The parties
      acknowledge that Seller may be obligated to file this Agreement and one or
      more of the Ancillary Agreements as "material contracts" under the
      Securities Exchange Act of 1934, as amended.

            (d) OWNERSHIP OF CONFIDENTIAL INFORMATION. All Confidential
      Information shall remain the property of the respective Discloser and
      shall be returned to the owner thereof or destroyed upon written request,
      except as expressly permitted or required in carrying out this Agreement
      and the Ancillary Agreements or upon Recipient's determination that it no
      longer has a need for such Confidential Information. Recipient's duty to
      protect Confidential Information commences upon receipt of the
      Confidential Information.

            (e) NO LICENSES OR WARRANTIES FOR CONFIDENTIAL INFORMATION. Except
      as otherwise provided in the License Agreement, no license under any
      Intellectual Property Right (as defined in the License Agreement) is
      granted or implied by the conveying of Confidential Information to
      Recipient. None of the Confidential Information which may be disclosed by
      Discloser shall constitute any representation, warranty, assurance,
      guarantee, or inducement by Discloser of any kind, and, in particular,
      with respect to the non-infringement of any Intellectual Property Rights,
      or other rights of third persons or of Discloser.

                                       24
<PAGE>
SECTION 15. MISCELLANEOUS

      15.1 ENTIRE AGREEMENT. This Agreement, the Schedules and Exhibits to this
Agreement and the documents specifically referred to herein and therein
constitute the entire agreement and understanding of the parties and supersede
any prior oral or written agreement, understanding, representation, warranty,
promise or document relating to the subject matter of this Agreement.

      15.2 MODIFICATION. This Agreement may be amended or modified only by a
written instrument executed by the parties hereto.

      15.3 COUNTERPARTS. This Agreement may be executed in one or more
counterparts, each of which shall be deemed an original, but all of which
together shall constitute one and the same instrument.

      15.4 SECTION HEADINGS. The section and other headings contained in this
Agreement and in the Exhibits and Schedules hereto are for reference purposes
only and shall not affect in any way the meaning or interpretation of this
Agreement, the Exhibits or the Schedules.

      15.5 WAIVER. No omission or delay by any party in exercising any right,
power or privilege hereunder shall impair the exercise of any such right, power
or privilege or be construed to be a waiver hereof or of any default or to be an
acquiescence therein, and any single or partial exercise of any such right,
power or privilege shall not preclude other or further exercises thereof or the
exercise of any other right, power or privilege. No waiver shall be valid unless
in writing and signed by the party to be charged, and then only to the extent
therein specified.

      15.6 SEVERABILITY. Any provision of this Agreement that is prohibited or
unenforceable in any jurisdiction shall be ineffective to the extent of such
prohibition or unenforceability without invalidating the remaining provisions
hereof, and any such prohibition or unenforceability in any jurisdiction shall
not invalidate or render unenforceable such provision in any other jurisdiction.

      15.7 GOVERNING LAW. This Agreement shall be governed by and construed and
enforced in accordance with laws of the State of California without reference to
the conflicts of law principles thereof.

      15.8 NON-ASSIGNABILITY. This Agreement is not assignable by either party
hereto without the prior written consent of the other party.

      15.9 PARTIES IN INTEREST. All of the terms and provisions of this
Agreement shall be binding upon and inure solely to the benefit of the parties
hereto and any permitted successors and assigns, and nothing in this Agreement,
express or implied, is intended to or shall confer upon any other Person any
right, benefit or remedy of any nature whatsoever under or by reason of this
Agreement.

      15.10 NOTICES. All notices, requests, demands and other communications
hereunder shall be in writing and shall be deemed to have been duly given, (i)
if delivered in person, (ii) if

                                       25
<PAGE>
mailed by certified or registered mail, postage prepaid, or (iii) if transmitted
by facsimile, provided that any notice so given is also mailed as provided in
clause (ii) above, as follows:

      If to Seller:     Ask Jeeves, Inc.
                        5858 Horton Street, Suite 350
                        Emeryville, CA  94608
                        Telephone: (510) 985-7400
                        Fax: (510) 985-7410
                        Attention:  Brett Robertson, General Counsel

                        with a copy to:

                        O'Melveny & Myers LLP
                        990 Marsh Road
                        Menlo Park, CA  94025
                        Telephone:  (650) 473-2600
                        Fax:  (650) 473-2601
                        Attention:  Karen Dreyfus

      If to Buyer:      Kanisa Inc.
                        19925 Stevens Creek Boulevard, Suite 150
                        Cupertino, CA 95014
                        Telephone:  (408) 863-5800
                        Fax:  (408) 863-5810
                        Attention:  Chief Executive Officer

                        with a copy to:

                        Latham & Watkins LLP
                        135 Commonwealth Drive
                        Menlo Park, CA 94025
                        Telephone:  (650) 328-4600
                        Fax:  (650) 463-2600
                        Attention:  Robert A. Koenig

or to such other address as the party to be notified shall have furnished to the
other party in writing. Any notice given in accordance with the foregoing shall
be deemed to have been given, (i) when delivered in person, or by courier or a
nationally recognized overnight delivery service, (ii) when transmitted by
facsimile as provided for above, or (iii) three business days following the date
on which it shall have been mailed.

      15.11 KNOWLEDGE CONVENTION. Any representation or warranty herein made to
a party's knowledge (or words of similar import) is limited to the actual
knowledge possessed by the executive officers of such party.

      15.12 EXPENSES. Buyer and Seller shall each pay its own respective legal,
accounting, advisory and other fees and other out-of-pocket expenses incurred in
connection with the

                                       26
<PAGE>
transactions contemplated by this Agreement and will not look to the other party
for any contribution toward such expenses.

      15.13 WAIVER OF JURY TRIAL. EACH SIGNATORY TO THIS AGREEMENT HEREBY
IRREVOCABLY WAIVES ITS RESPECTIVE RIGHT TO A JURY TRIAL OF ANY PERMITTED CLAIM
OR CAUSE OF ACTION ARISING OUT OF THIS AGREEMENT, ANY OF THE TRANSACTIONS
CONTEMPLATED HEREBY, OR ANY DEALINGS BETWEEN ANY OF THE SIGNATORIES HERETO
RELATING TO THE SUBJECT MATTER OF THIS AGREEMENT OR ANY OF THE TRANSACTIONS
CONTEMPLATED HEREBY. The scope of this waiver is intended to be all encompassing
of any and all disputes that may be filed in any court and that relate the
subject matter of this Agreement or any of the transactions contemplated hereby,
including, without limitation, contract claims, tort claims, and all other
common law and statutory claims. This waiver is irrevocable, meaning that it may
not be modified either orally or in writing, and this waiver shall apply to any
subsequent amendments, supplements or other modifications to this Agreement, any
of the transactions contemplated hereby or to any other document or agreement
relating to the transactions contemplated hereby.

      15.14 ATTORNEY FEES. If any party to this Agreement brings an action to
enforce its rights under this Agreement in accordance with the provisions
hereof, the prevailing party shall be entitled to recover its actual
out-of-pocket costs and expenses, including without limitation attorneys' fees
and court costs reasonably incurred in connection with such action, including
any appeal of such action.

      SERVICE OF PROCESS; CONSENT TO JURISDICTION. EACH OF THE PARTIES HERETO
IRREVOCABLY CONSENTS TO THE SERVICE OF ANY PROCESS, PLEADING, NOTICES OR OTHER
PAPERS BY THE MAILING OF COPIES THEREOF BY REGISTERED, CERTIFIED OR FIRST CLASS
MAIL, POSTAGE PREPAID, TO SUCH PARTY AT SUCH PARTY'S ADDRESS SET FORTH HEREIN,
OR BY ANY OTHER METHOD PROVIDED OR PERMITTED UNDER CALIFORNIA LAW.

      EACH PARTY HERETO IRREVOCABLY AND UNCONDITIONALLY (I) AGREES THAT ANY SUCH
SUIT, ACTION OR OTHER LEGAL PROCEEDING ARISING OUT OF THIS AGREEMENT MAY BE
BROUGHT IN THE UNITED STATES DISTRICT COURT IN THE NORTHERN DISTRICT OF THE
STATE OF CALIFORNIA OR, IF SUCH COURT DOES NOT HAVE JURISDICTION OR WILL NOT
ACCEPT JURISDICTION, IN ANY COURT OF GENERAL JURISDICTION IN THE COUNTY OF SANTA
CLARA, STATE OF CALIFORNIA; (II) CONSENTS TO THE JURISDICTION OF ANY SUCH COURT
IN ANY SUCH SUIT, ACTION OR PROCEEDING; AND (III) WAIVES ANY OBJECTION WHICH
SUCH PARTY MAY HAVE OT THE LAYING OF VENUE OF ANY SUCH SUIT, ACTION OR
PROCEEDING IN ANY SUCH COURT.

                                       27
<PAGE>
      IN WITNESS WHEREOF, the parties have duly executed this Agreement as of
the day and year first above written.

                                     SELLER:

                                      ASK JEEVES, INC.,
                                      a Delaware corporation

                                      By: /s/ Brett M. Robertson
                                         -------------------------------------

                                      Title: General Counsel and Secretary
                                            ----------------------------------
                                     BUYER:

                                      KANISA INC.
                                      a Delaware corporation

                                      By:  /s/ Bruce Armstrong
                                         -------------------------------------

                                      Title: CEO
                                            ----------------------------------

                                      S-1
<PAGE>
                                    EXHIBIT A
                                CUSTOMER CONSENT

                        [Ask Jeeves, Inc. Letterhead]

May __, 2003

[Name]
[Address]

Re:   Proposed transfer by Ask Jeeves, Inc. of substantially all of the assets
      of Jeeves Solutions, a division of Ask Jeeves, Inc.

Dear [Name]:

Ask Jeeves, Inc. plans to sell substantially all of the assets of Jeeves
Solutions, a division of Ask Jeeves, to Kanisa, Inc. Your [___________]
agreement, dated as of [______], with Ask Jeeves (the "Agreement") may require
that we seek your consent to any assignment of the Agreement in connection with
this transaction. Accordingly, Ask Jeeves hereby respectfully requests that you
consent to the assignment of the Agreement to Kanisa by signing and returning
the form of consent attached to this letter.

We are working hard with the Kanisa to close the sale by [_______]. To that end,
we ask that you please respond to this letter if at all possible by no later
than [_________]. Should you have any questions about the consent or the
proposed transaction with Kanisa, please feel free to contact me at (510)
___-_____ or _______@askjeeves.com

Sincerely,

[Name]
<PAGE>
                                 FORM OF CONSENT

May ___, 2003

Ask Jeeves, Inc.
5858 Horton Street, Suite 350
Emeryville, California  94608
Attn: General Counsel

Re:   Proposed transfer by Ask Jeeves, Inc. of substantially all of the assets
      of Jeeves Solutions, a division of Ask Jeeves, Inc.

Ladies and Gentlemen:

Reference is made herein to [_______] (the "Agreement").

The undersigned hereby consents to the transfer by Ask Jeeves, Inc., a Delaware
corporation ("Ask Jeeves"), of substantially all of the assets of Jeeves
Solutions, a division of Ask Jeeves, to Kanisa, Inc. ("Kanisa") and the
assignment of the Agreement to Kanisa, for all purposes under the Agreement.

This consent is not intended to modify any term or provision of the Agreement
and does not apply to any transaction other than the proposed transaction with
Kanisa.

_____________________________________

Name: _______________________________

Title: ______________________________

<PAGE>
                                    EXHIBIT B

              BILL OF SALE AND ASSIGNMENT AND ASSUMPTION AGREEMENT

      This Bill of Sale and Assignment and Assumption Agreement (this "BILL OF
SALE") is made as of May ___, 2003 by and between Ask Jeeves, Inc., a Delaware
corporation ("SELLER"), and Kanisa, Inc., a Delaware corporation ("BUYER").
Seller and Buyer are parties to that certain Asset Purchase Agreement dated as
of May __, 2003 (the "PURCHASE AGREEMENT"), and this Bill of Sale is being made
and entered into pursuant thereto. Capitalized terms used without definitions in
this Bill of Sale will have the same meanings ascribed to such terms in the
Purchase Agreement.

      1. SALE OF PURCHASED ASSETS. Buyer has on the date hereof purchased the
Purchased Assets from Seller as provided in the Purchase Agreement. In
accordance with and subject to the terms and conditions of the Purchase
Agreement, for good and valuable consideration, the receipt of which is hereby
acknowledged, Seller hereby unconditionally and irrevocably sells, assigns,
bargains, transfers, conveys and delivers to Buyer, and Buyer hereby acquires,
all legal, beneficial and other right, title and interest in and to the
Purchased Assets. Notwithstanding the foregoing, with respect to each Purchased
Asset set forth on Schedule A hereto, neither the Purchase Agreement nor this
Bill of Sale shall constitute an assignment or transfer (or an attempted
assignment or transfer) thereof until any consent, approval or waiver of another
party thereto or any third party (including any governmental authority) required
for such assignment or transfer has been duly obtained.

      2. ASSUMPTION OF ASSUMED LIABILITIES. In accordance with and subject to
the terms and conditions set forth in the Purchase Agreement, in partial
consideration for the sale and transfer of the Purchased Assets by Seller, Buyer
hereby undertakes to assume, pay, perform, satisfy and discharge all of the
Assumed Liabilities and to be bound by the terms of the Assumed Contracts. The
foregoing assumption shall be effective immediately; provided that that with
respect to each Assumed Liability and Assumed Contract set forth on Schedule B
hereto, neither the Purchase Agreement nor this Bill of Sale shall constitute an
assignment or transfer (or attempted assignment or transfer) thereof until any
consent, approval or waiver of another party or any third party (including any
governmental authority) required for any transfer or assignment has been duly
obtained. Buyer does not assume and does not agree to assume or pay any
Liabilities other than Assumed Liabilities.

      3. FURTHER ASSURANCES. Each of Buyer and Seller, for itself and its
successors and assigns, hereby covenants and agrees that, without further
consideration, at any time and from time to time after the date hereof, it will
cooperate with the other party hereto to execute and deliver such other
documents and instruments and to do such further acts and things as from time to
time may be reasonably requested by such other party to evidence, vest, perfect
and confirm, document and carry out Seller's sale of the Purchased Assets to
Buyer, and Buyer's right, title and interest therein, Buyer's assumption of the
Assumed Liabilities, and Seller's assignment of the Assumed Contracts to Buyer,
in each case as contemplated by the Purchase Agreement and this Bill of Sale.

      4. EFFECT OF BILL OF SALE. Nothing in this Bill of Sale will, or will be
deemed to, modify or otherwise affect any provisions of the Purchase Agreement
or affect or modify any of
<PAGE>
the rights or obligations of the parties under the Purchase Agreement. In the
event of any conflict between the provisions hereof and the provisions of the
Purchase Agreement, the provisions of the Purchase Agreement will govern and
control. This Bill of Sale may be executed in counterparts, and facsimile
signatures will have the full legal effect of the original signatures.

                   [REMAINDER OF PAGE IS INTENTIONALLY BLANK]

                                       2
<PAGE>
      IN WITNESS WHEREOF, Seller has caused this Bill of Sale to be executed on
the date first written above.

                                       ASK JEEVES, INC.

                                       By:____________________________________

                                       Name:__________________________________

                                       Title:_________________________________

                                       KANISA, INC.

                                       By:____________________________________

                                       Name:__________________________________

                                       Title:_________________________________

                        [SIGNATURE PAGE TO BILL OF SALE]

                                       3
<PAGE>
                                    EXHIBIT C

                                LICENSE AGREEMENT

            This License Agreement ("AGREEMENT") is made and entered into as of
the Closing Date (as defined below) by and between Ask Jeeves, Inc., a Delaware
corporation, having a principal place of business at 5858 Horton Street, Suite
350, Emeryville, CA 94608 ("SELLER") and Kanisa, Inc., a Delaware corporation,
having a principal place of business at 19925 Stevens Creek Blvd., Suite 150,
Cupertino, CA, 95014 ("BUYER").

            WHEREAS, Jeeves Solutions ("SOLUTIONS") is a business unit of Ask
Jeeves, Inc., and Seller is the sole owner of the assets of Solutions;

            WHEREAS, concurrent with and as a condition to the execution of this
Agreement, the parties are entering into an Asset Purchase Agreement ("APA")
whereby Buyer is acquiring certain assets of Solutions ("ACQUIRED ASSETS") from
Seller;

            WHEREAS, Buyer desires a non-exclusive license to certain identified
assets of Seller for Buyer's use with the Acquired Assets and Seller is willing
to grant a license to such assets ("SELLER LICENSED ASSETS") to Buyer; and

            WHEREAS, Seller desires a non-exclusive license to certain of the
Acquired Assets from Buyer and Buyer is willing to grant such a license to
Seller.

            NOW, THEREFORE, in consideration of the above, and for other good
and valuable consideration, the receipt and sufficiency of which are hereby
acknowledged, the parties hereby agree as follows:

1.    DEFINITIONS

      1.1 "BUYER LICENSED ASSETS" shall mean those certain assets of Seller that
are acquired by Buyer pursuant to the APA and licensed by Buyer to Seller
hereunder as set forth on Exhibit A hereto.

      1.2 "BUYER'S BUSINESS" shall mean the development, marketing, sale,
distribution, service or support of enterprise search, knowledge management, or
related applications to corporations directly or through distribution partners.

      1.3 "CLOSING DATE" as used in this Agreement shall have the meaning
ascribed to it in the APA.

      1.4 "DERIVATIVE WORKS" shall mean a work that is based upon one or more
preexisting works, such as a revision, modification, translation, abridgment,
condensation, expansion, or any other form in which such preexisting works may
be recast, transformed, or adapted, and that, if prepared without the
authorization of the owner of the copyright in such preexisting work, would
constitute a copyright infringement. For purposes hereof, Derivative Work shall
also include any compilation that incorporates such a preexisting work.

      1.5 "INTELLECTUAL PROPERTY RIGHTS" shall mean any intellectual property or
proprietary rights, including but not limited to patent rights (including patent
applications and
<PAGE>
disclosures), copyright rights, trade secret rights and any other intangible
rights of a similar nature to any of the foregoing whether or not registered, in
any part of the world.

      1.6 "LICENSED PRODUCTS" shall mean any product or service.

      1.7 "SELLER LICENSED ASSETS" shall mean the "Seller Licensed Patents" and
"Seller Licensed Software and Related IP" that are set forth on Exhibit B
hereto.

      1.8 "SELLER'S BUSINESS" shall mean Seller's search technology-related
business on the world wide web or any consumer-facing Internet media properties.

      1.9 "KNOWLEDGE" as used in this Agreement shall have the meaning ascribed
to it in Section 15.11 of the APA.

2.    LICENSE

      2.1 LICENSE FROM SELLER TO BUYER. Subject to the terms and conditions of
this Agreement, Seller hereby grants to Buyer, under Seller's Intellectual
Property Rights:

            (a) in and to the Seller Licensed Software and Related IP that are
either owned by Seller or licensable by Seller without incurring any license
fees or other amounts payable to third parties a non-exclusive, non-transferable
(except as allowed under Section 7.3 herein), non-sublicensable, non-royalty
bearing and fully paid, worldwide and perpetual license to use, reproduce,
distribute, display, modify or create derivative works from any of the Seller
Licensed Software and Related IP, and sell or otherwise dispose of (either
directly or indirectly through distributors, resellers or other distribution
channels) any Licensed Products solely in the Buyer's Business; and

            (b) in and to the Seller Licensed Patents a non-exclusive,
non-transferable (except as allowed under Section 7.3 herein),
non-sublicensable, non-royalty bearing and fully paid, worldwide and perpetual
license to make, have made, offer for sale, sell (either directly or indirectly
through distributors, resellers or other distribution channels), import or
otherwise dispose of any Licensed Products solely in the Buyer's Business.

      2.1.1 DELIVERY OF SELLER LICENSED ASSETS. Within 3 business days after the
Closing Date, to the extent that delivery has not occurred under the APA, Seller
will deliver the Seller Licensed Assets to Buyer.

      2.2   LICENSE FROM BUYER TO SELLER.  Subject to the terms and
conditions of this Agreement, Buyer hereby grants to Seller, under Buyer's
Intellectual Property Rights:

            (a) in and to the Buyer Licensed Assets (Group A), a non-exclusive,
non-transferable (except as allowed under Section 7.3 herein),
non-sublicensable, non-royalty bearing and fully paid, worldwide and perpetual
license to use, reproduce, distribute, display, modify or create derivative
works from any of the Buyer Licensed Assets (Group A), and sell or otherwise
dispose of (either directly or indirectly through distributors, resellers or
other distribution channels) any Licensed Products solely in the Seller's
Business; and

                                       2
<PAGE>
            (b) in and to the Buyer Licensed Assets (Group B), a non-exclusive,
non-transferable (except as allowed under Section 7.3 herein),
non-sublicensable, non-royalty bearing and fully paid, worldwide, perpetual
license for internal use of such Buyer Licensed Assets (Group B) by Seller.

      2.3   RESTRICTIONS & OBLIGATIONS.

            (a) Seller hereby agrees that it shall not use or otherwise exploit
the Buyer Licensed Assets, or any portion thereof, except as expressly
authorized in this Agreement.

            (b) Seller will provide the following support and maintenance at no
charge to Buyer in connection with the Seller Licensed Assets: (i) promptly
following the Closing Date, on a schedule as mutually agreed, Seller will
provide Buyer with training on the use and integration of the Seller Licensed
Assets with the Acquired Assets; (ii) for a period of 3 full calendar months
from the Closing Date (the "Initial Support Period"), Seller will provide Buyer
with a designated engineer who will provide up to 60 hours of technical support
per month as and when reasonably requested by Buyer in connection with the
Acquired Asset known as the Enterprise Integration Server; and (iii) for a
period of 3 full calendar months from the end of the Initial Support Period,
Seller will provide Buyer with a designated engineer who will provide up to 40
hours of technical support per month as and when reasonably requested by Buyer
in connection with the Acquired Asset known as the Enterprise Integration
Server.

            (c) Buyer hereby agrees that it shall not use or otherwise exploit
the Seller Licensed Assets, or any portion thereof, except as expressly
authorized in this Agreement.

            (d) Seller hereby agrees that, to the extent Seller becomes aware of
any additional patent or patent application that was inadvertently not listed on
Exhibit B, Seller shall notify Buyer and with the mutual agreement of the
parties that such additional patent or patent application should have been
listed on Exhibit B as contemplated by the rights granted under this Agreement
and with no liability on either party associated with such addition, the parties
shall enter into an amendment to this Agreement whereby such patent or patent
application shall be added to Exhibit B.

      2.4   PROPRIETARY RIGHTS.

            (a) Seller hereby acknowledges and agrees that Buyer owns all right,
title and interest in and to the Buyer Licensed Assets (including Derivative
Works thereof, except to the extent created by or on behalf of Seller with
respect to Buyer Licensed Software and Related IP ("Seller Modifications"),
which Seller Modifications shall be owned by Seller), and all Intellectual
Property Rights therein. Buyer reserves all right, title and interest in and to
the Buyer Licensed Assets (including Derivative Works thereof except for the
Seller Modifications) and, except for the licenses expressly granted in this
Agreement, no right, title, ownership, interest or license in or to the Buyer
Licensed Assets (including Derivative Works thereof except for the Seller
Modifications)

                                       3
<PAGE>
whether by implication, estoppel or otherwise, is granted, assigned or
transferred to Seller under, or in connection with, this Agreement.

            (b) Buyer hereby acknowledges and agrees that, as between Buyer and
Seller, Seller owns all right, title and interest in and to the Seller Licensed
Assets (including Derivative Works thereof, except to the extent created by or
on behalf of Buyer with respect to the Seller Licensed Software and Related IP
("Buyer Modifications"), which Buyer Modifications shall be owned by Buyer), and
all Intellectual Property Rights therein. Seller reserves all right, title and
interest in and to the Seller Licensed Assets (including Derivative Works
thereof except for the Buyer Modifications ) and, except for the licenses
expressly granted in this Agreement, no right, title, ownership, interest or
license in or to the Seller Licensed Assets (including Derivative Works thereof
except for the Buyer Modifications ) whether by implication, estoppel or
otherwise, is granted, assigned or transferred to Buyer under, or in connection
with, this Agreement.

3.    NOTICE OF INFRINGEMENT

      3.1 In the event Seller becomes aware of any infringement of any
Intellectual Property Right possessed by Buyer related to the Acquired Assets or
the Seller Licensed Assets, it shall promptly provide notice thereof in writing
to Buyer.

      3.2 In the event Buyer becomes aware of any infringement of any
Intellectual Property Right possessed by Seller related to the Seller Licensed
Assets, it shall promptly provide notice thereof in writing to Seller.

      3.3 Seller will be responsible for the prosecution and maintenance of the
patents and patent applications included in the Seller Licensed Assets.

4.    CONFIDENTIALITY

      4.1 CONFIDENTIAL INFORMATION. The confidentiality provisions of the APA
are hereby incorporated herein in full by this reference and will govern all
transactions hereunder.

5.    WARRANTIES; DISCLAIMER; LIMITATION OF LIABILITY

      5.1 BUYER'S REPRESENTATIONS AND WARRANTIES. Buyer hereby represents and
warrants that:

            (a) it has the power and authority to enter into this Agreement and
to perform its obligations hereunder;

            (b) this Agreement is binding on, and enforceable against, Buyer in
accordance with its terms except as limited by applicable bankruptcy,
insolvency, reorganization, moratorium or other laws of general application
relating to or affecting enforcement of creditor's rights and by rules of law
governing specific performance, injunctive relief or other equitable remedies;
and

                                       4
<PAGE>
            (c) compliance with this Agreement by Buyer shall not conflict with
or result in the breach of any agreement to which Buyer is a party or to which
Buyer is otherwise bound.

      5.2 SELLER'S REPRESENTATIONS AND WARRANTIES. Seller hereby represents and
warrants that:

            (a) it has the power and authority to enter into this Agreement and
to perform its obligations hereunder; Seller further represents and warrants the
following: (i) to the Seller's knowledge only with respect to patent rights and
without any knowledge qualifier with respect to non-patent rights, Seller has
the right to grant to Buyer the licenses to use the Seller Licensed Assets set
forth in this Agreement without violating any rights of a third party; (ii)
Seller has not previously or otherwise granted any rights to any third party
which conflict with the rights granted herein; (iii) there is no violation,
litigation, arbitration or other proceeding pending with regard to the Seller
Licensed Assets before any court or any other governmental or administrative
agency, nor has Seller received any written notice regarding any violation by
Seller in connection with the Seller Licensed Assets; (iv) the Seller Licensed
Assets were created, developed, registered and protected in compliance with all
applicable laws and regulations and, to the Seller's knowledge only with respect
to patent rights and without any knowledge qualifier with respect to non-patent
rights, the Seller Licensed Assets in no way constitute an infringement or other
violation of any intellectual property rights of any third party; (v) there are
no liens, conveyances, mortgages, assignments, encumbrances or other agreements
to which Seller is a party or by which it is bound which would prevent or impair
the full exercise of all substantive rights granted to Buyer hereunder; and (vi)
to the knowledge of Seller, there is no unauthorized use, disclosure,
infringement or misappropriation of any Seller Licensed Assets by any third
party;

            (b) this Agreement is binding on, and enforceable against, Seller in
accordance with its terms except as limited by applicable bankruptcy,
insolvency, reorganization, moratorium or other laws of general application
relating to or affecting enforcement of creditor's rights and by rules of law
governing specific performance, injunctive relief or other equitable remedies;

            (c) compliance with this Agreement by Seller shall not conflict with
or result in the breach of any agreement to which Seller is a party or to which
Seller is otherwise bound; and

            (d) with respect to any of the Seller Licensed Assets which are
delivered to Buyer, those Seller Licensed Assets will conform to their
respective specifications and be free of defects in workmanship and materials
and, through delivery by Seller, will be free of any viruses and methods for
disrupting the normal operation of or gaining access to Buyer's computing
resources.

      5.3 DISCLAIMER. EXCEPT AS EXPRESSLY SET FORTH ABOVE AND EXCEPT FOR EACH
PARTY'S RESPECTIVE REPRESENTATIONS AND WARRANTIES UNDER THAT CERTAIN ASSET
PURCHASE AGREEMENT DATED MAY 28, 2003 (AND

                                       5
<PAGE>
RELATED ACQUISITION DOCUMENTS), THE BUYER LICENSED ASSETS, THE SELLER LICENSED
ASSETS AND ANY RELATED INFORMATION PROVIDED BY EITHER PARTY TO THE OTHER PARTY
UNDER THIS AGREEMENT ARE PROVIDED "AS IS", AND NEITHER PARTY MAKES ANY
REPRESENTATIONS OR WARRANTIES WHATSOEVER, WHETHER EXPRESS, IMPLIED, STATUTORY OR
OTHERWISE, WITH RESPECT TO THE BUYER LICENSED ASSETS, THE SELLER LICENSED ASSETS
AND ANY RELATED INFORMATION PROVIDED UNDER THIS AGREEMENT, INCLUDING WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE OR NONINFRINGEMENT OF THIRD PARTY RIGHTS. ALL SUCH WARRANTIES ARE HEREBY
EXPRESSLY DISCLAIMED.

      5.4 LIMITATION OF LIABILITY. EXCLUDING DAMAGES ARISING OUT OF ANY CLAIM
THAT ONE PARTY HAS MISAPPROPRIATED THE OTHER PARTY'S INTELLECTUAL PROPERTY OR
CONFIDENTIAL INFORMATION HEREUNDER: (i) IN NO EVENT SHALL EITHER PARTY BE LIABLE
TO THE OTHER PARTY FOR ANY CONSEQUENTIAL, EXEMPLARY, PUNITIVE, INCIDENTAL,
INDIRECT OR SPECIAL DAMAGES OR COSTS HOWSOEVER ARISING OUT OF OR RELATED TO THIS
AGREEMENT, UNDER ANY THEORY OF LIABILITY, WHETHER OR NOT SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR COSTS; AND (ii) IN NO EVENT SHALL
EITHER PARTY'S MAXIMUM AGGREGATE LIABILITY TO THE OTHER PARTY UNDER THIS
AGREEMENT EXCEED $1.5 MILLION.

6.    TERM; TERMINATION

      6.1 TERM. The term of this Agreement shall continue unless terminated
pursuant to Section 6.2.

      6.2 TERMINATION. The Agreement may be terminated by either party upon
thirty (30) days prior written notice for any material default or breach of any
of the material terms and conditions of this Agreement by the other party,
unless the defaulting party has cured such failure or default within such 30-day
period.

      6.3 BANKRUPTCY.

            (a) Buyer acknowledges that the Buyer Licensed Assets constitute
"intellectual property" to the extent provided under the United States
Bankruptcy Code (the "BANKRUPTCY CODE"), and if Buyer is subject to a proceeding
under the Bankruptcy Code and rejects this Agreement, Seller may elect to retain
its rights to the Buyer Licensed Assets under this Agreement as provided under
Section 365(n) of the Bankruptcy Code.

            (b) Seller acknowledges that the Seller Licensed Assets constitute
"intellectual property" to the extent provided under the Bankruptcy Code, and if
Seller is subject to a proceeding under the Bankruptcy Code and rejects this
Agreement, Buyer may elect to retain its rights to the Seller Licensed Assets
under this Agreement as provided under Section 365(n) of the Bankruptcy Code.

                                       6
<PAGE>
      6.4 EFFECT OF TERMINATION. Upon termination of this Agreement for any
reason, the parties' respective rights and obligations under this Agreement
shall terminate and be of no force and effect except that, the following
provisions shall survive any termination of this Agreement and remain in full
force and effect: Sections 2.4, 4, 5.3, 5.4, 6.3, 6.4 and 7 and any other
provisions that by their terms should survive any such termination of this
Agreement.

7.    GENERAL PROVISIONS

      7.1 NOTICES. All notices, requests, claims, demands and other
communications hereunder shall be in writing and shall be given (and shall be
deemed to have been duly given upon receipt) by delivery in person, by telecopy
or facsimile, by registered or certified mail (postage prepaid, return receipt
requested) or by a nationally recognized courier service to the respective
parties at the addresses specified on the first page of this Agreement, or at
such other address for a party as shall be specified in a notice given in
accordance with this Section 7.1.

      7.2 FORCE MAJEURE. No party shall be held liable or responsible to any
other party nor be deemed to have defaulted under or breached this Agreement for
failure or delay in fulfilling or performing any term of this Agreement when
such failure or delay is caused by or results from causes beyond the reasonable
control of the affected party, including but not limited to fire, floods,
embargoes, war, acts of war (whether war is declared or not), insurrections,
riots, civil commotion, strikes, lockouts or other labor disturbances, acts of
God or acts, omissions or delays in acting by any governmental authority;
provided, however, that the party so affected shall promptly notify the other
party of the force majeure event and use reasonable commercial efforts to avoid
or remove such causes of non-performance, and shall continue performance
hereunder with reasonable dispatch whenever such causes are removed.

      7.3 NO ASSIGNMENT. Neither party (the "Assigning Party") shall assign or
transfer this Agreement, in whole or in part, without the prior written consent
of the other party (the "Non-Assigning Party") except that this Agreement may be
assigned or transferred by the Assigning Party to an acquirer of all, or
substantially all, of the Assigning Party's assets, business or stock (which in
the case of Buyer, means all, or substantially all, of Buyer's assets, business
or stock or all, or substantially all, of the Acquired Assets ) (in each case,
an "Acquirer"). However, notwithstanding the foregoing, without the
Non-Assigning Party's consent: (i) Seller may not assign or transfer this
Agreement to any Acquirer where such Acquirer could reasonably be deemed to be a
competitor of Buyer; and (ii) Buyer may not assign or transfer this Agreement to
any of the entities listed on Exhibit C ("Seller Competitors"). Seller may
replace any of the entities identified on Exhibit C with any other entities
("Replacement Entities"), provided, however, that Seller may only exercise such
right during the 30-day period immediately following each annual anniversary of
the Closing Date, and only if each of such Replacement Entities could reasonably
be deemed to be a competitor of Seller. Any attempted assignment of rights,
duties, or obligations hereunder, except in accordance with this Agreement,
shall be null and void. Subject to the foregoing, this Agreement shall be
binding upon and inure to the benefit of the parties and their permitted
successors and assigns. At any time during the term hereof, if Buyer wishes to
assign or transfer this Agreement to a Seller Competitor or in any other
transaction which requires Seller's consent hereunder, the parties shall use
commercially reasonable efforts to co-operate and identify, as much as
reasonably practical, the parts of the Software and Related IP listed on
Schedule 1.1(d) of the APA that are

                                       7
<PAGE>
covered by the Seller Licensed Patents. The parties further agree that any of
the Software and Related IP that is not identified as being covered by the
Seller Licensed Patents, shall be deemed to be non-infringing as to such Seller
Licensed Patents and shall be so documented in writing between the parties.

      7.4 INDEPENDENT CONTRACTORS. In performing this Agreement, each of the
parties shall operate as, and have the status of, an independent contractor.
This Agreement does not create any agency, employment, partnership, joint
venture, franchise or other similar or special relationship between the parties.
Neither party shall have the right or authority to assume or create any
obligations or to make any representations, warranties or commitments on behalf
of the other party or its affiliates, whether express or implied, or to bind the
other party or its affiliates in any respect whatsoever.

      7.5 GOVERNING LAW. This Agreement shall be governed by and construed and
enforced in accordance with the laws of the State of California, without regard
to principles of conflicts of law thereof.

      7.6 INJUNCTIVE RELIEF.

            (a) Seller acknowledges and agrees that any breach of this Agreement
relating to Buyer's Intellectual Property Rights in the Acquired Assets or
Buyer's license to the Seller Licensed Assets would cause irreparable harm to
Buyer for which recovery of money damages would be inadequate. Therefore, in
addition to any and all remedies available to Buyer at law or in equity, Buyer
shall be entitled to obtain any injunctive relief to protect its rights under
this Agreement.

            (b) Buyer acknowledges and agrees that any breach of this Agreement
relating to Seller's Intellectual Property Rights in the Seller Licensed Assets
or Seller's license to the Buyer Licensed Assets would cause irreparable harm to
Seller for which recovery of money damages would be inadequate. Therefore, in
addition to any and all remedies available to Seller at law or in equity, Seller
shall be entitled to obtain any injunctive relief to protect its rights under
this Agreement.

      7.7 ENTIRE AGREEMENT. Together with the parties' respective rights and
obligations under the APA and the Ancillary Agreements as defined therein, this
Agreement is a complete and exclusive statement of all the terms and
representations of the agreement among the parties hereto with respect to the
subject matter hereof and supersedes any previously existing agreements which
may exist between the parties hereto with respect to the subject matter hereof.
This Agreement shall not be varied, supplemented, qualified or interpreted by
any prior course of dealing between the parties hereto or by any usage of trade.

      7.8 AMENDMENT. No supplement, modification or amendment to this Agreement
shall be binding unless evidenced by a writing signed by the party against whom
it is sought to be enforced.

      7.9 WAIVER. No waiver of any provision or consent to any action shall
constitute a waiver of any other provision or consent to any other action,
whether or not similar. No waiver or consent shall constitute a continuing
waiver or consent or commit a party to provide a waiver

                                       8
<PAGE>
in the future except to the extent specifically set forth in writing. No waiver
shall be binding unless executed in writing by the party making the waiver.

      7.10 SEVERABILITY. If any term or provision of this Agreement shall be
found to be illegal or unenforceable, then, notwithstanding such finding, this
Agreement shall remain in full force and effect and such term or provision,
shall be deemed stricken or modified as necessary; provided, however, that the
intent of this Agreement is still maintained.

      7.11 HEADINGS; INTERPRETATION. The descriptive headings contained in this
Agreement are included for convenience of reference only and shall not affect in
any way the meaning or interpretation of this Agreement. The parties have
participated jointly in the negotiation and drafting of this Agreement. In the
event an ambiguity or question of intent or interpretation arises, this
Agreement shall be construed as if drafted jointly by the parties, and no
presumption or burden of proof shall arise favoring or disfavoring any party by
virtue of the authorship of any provisions of this Agreement.

      7.12 COUNTERPARTS. This Agreement may be executed in two or more
counterparts, each of which shall be deemed an original and all of which
together shall constitute one instrument.

                   SIGNATURE PAGE TO LICENSE AGREEMENT FOLLOWS

                                       9
<PAGE>
            IN WITNESS WHEREOF, the parties hereto have duly executed this
Agreement, as of May __, 2003.

ASK JEEVES, INC.                          KANISA, INC.

By:_____________________________          By:________________________________

Name:___________________________          Name:______________________________

Title:__________________________          Title:_____________________________

                     SIGNATURE PAGE TO LICENSE AGREEMENT

                                       10
<PAGE>
                                    EXHIBIT D

                               MARKETING AGREEMENT

      This Marketing Agreement (the "AGREEMENT") is made as of May 28, 2003
("EFFECTIVE DATE"), by and between Kanisa Inc., a Delaware corporation with
offices at 19925 Stevens Creek Blvd, Suite 150, Cupertino, CA 95014 ("BUYER"),
and Ask Jeeves, Inc., a Delaware corporation with offices at 5858 Horton Street,
Suite 350, Emeryville, CA 94608 ("SELLER").

                                    RECITALS

      WHEREAS, Solutions (as defined below) is a business that, among other
things, designs, creates, markets and sells self-service search solutions to
corporate customers;

      WHEREAS, Buyer has acquired certain Solutions assets as set forth in the
Asset Purchase Agreement (as defined below); and

      WHEREAS, the parties desire that Seller provide certain marketing services
in connection with the marketing of Solutions products and services.

      NOW, THEREFORE, in consideration of the foregoing premises and the mutual
covenants and agreements contained herein and in the Asset Purchase Agreement,
the parties hereby agree as follows:

1.    DEFINITIONS

      Defined terms not defined herein shall have the meanings ascribed to them
in the Asset Purchase Agreement.

      1.1 ASSET PURCHASE AGREEMENT. "Asset Purchase Agreement" means the Asset
Purchase Agreement, dated as of the date hereof, by and between Buyer and
Seller.

      1.2 LICENSE AGREEMENT. "License Agreement" means the License Agreement,
dated as of the date hereof, by and between Buyer and Seller.

      1.3 LICENSED TRADEMARK. "Licensed Trademark" means U.S. Registration No.
02,412,106 for the Ask Button mark.

      1.4 SOLUTIONS. "Solutions" shall have the meaning set forth in the Asset
Purchase Agreement.

2.    PROMOTIONAL OBLIGATIONS

      2.1 SEARCH RESULTS. Seller shall, free of charge, provide on www.ask.com
editorially crafted results (the "EDITORIAL RESULTS") relating to Buyer in
response to a maximum of five knowledge-based search queries as defined mutually
by the parties ("SEARCH QUERIES") prior to the Closing Date (as defined in the
Asset Purchase Agreement). The Editorial Results shall appear on the first page
of search results presented for the Search Queries.
<PAGE>
3.    OBLIGATIONS OF SELLER

      3.1 CUSTOMER REFERRAL OBLIGATIONS. Seller shall use commercially
reasonable efforts, at its own expense, to provide references about Buyer to
existing and prospective customers of Solutions products and services. Without
limiting the generality of the foregoing, Seller shall use commercially
reasonable efforts to:

            (a) participate in all calls and meetings necessary to address
customer questions and concerns related to the acquisition of the business of
Solutions pursuant to the Asset Purchase Agreement and provide support and
justification for such acquisition;

            (b) make available appropriate employees (including senior
executives when appropriate) to accept reference calls from Solutions existing
and prospective customers, which employees shall provide references about Buyer;
and

            (c) document and promptly forward all prospect phone calls and
prospect contact data regarding Solutions or enterprise search to Buyer.

      3.2 TOLL FREE NUMBER AND ELECTRONIC SOURCE FILES FOR THE
JEEVESSOLUTIONS.COM WEB SITE. Seller will list the phone number (866) 533-8371
on the jeevessolutions.com web site during the period set forth in Section
3.6(a), after which time Seller can no longer advertise the number, provided
that such number may remain active.

      3.3 OTHER REFERENCE OBLIGATIONS. For a period of six (6) months after the
Effective Date, Seller will make available appropriate employees (including
senior executives when appropriate) to accept reference calls from analysts and
prospective investors in Buyer.

      3.4 PROSPECTIVE CUSTOMER E-MAILS AND CALLS. Seller shall use commercially
reasonable efforts (a) to forward to Buyer at an e-mail address designated by
Buyer all e-mails from prospective customers, (b) to refer to Buyer at a
telephone number designated by Buyer all telephone inquiries from prospective
customers and (c) to assist Buyer in preparation of customer mailing lists and
other sales and marketing efforts.

      3.5 ACCESS TO MARKETING PERSONNEL. Seller will cooperate with Buyer to aid
in the transition and integration of Solutions to Buyer. Such activities shall
include but not be limited to corporate communications, understanding historical
marketing efforts, and other activities reasonably specified by Buyer.

      3.6 WEB SITES.

            (a) In a manner consistent with past practices, Seller will maintain
operations of the Solutions web site on behalf of Buyer for one hundred eighty
(180) days or, at the option of Buyer, less after the Effective Date. During
such time, Seller shall ensure that said web site contains a link to the
parties' mutually agreed upon press release in an area of the web site as
specified by Buyer.

            (b) Seller shall redirect domain name traffic from
jeevessolutions.com to the appropriate Uniform Resource Locator ("URL") as
designated by Buyer after such URL is

                                       2
<PAGE>
established. If Buyer desires to change the URL to which traffic is redirected,
Buyer shall notify Seller in writing of the new URL and Seller shall change the
destination of redirected traffic to such new URL as soon as reasonably
practicable and not later than five (5) days after receipt of such request.

            (c) On Seller's corporate web site with a URL of
www.askjeevesinc.com, Seller will feature a link to the press release issued by
Seller upon the announcement of Buyer's acquisition of the Solutions business.
In addition, Seller shall provide links from all appropriate references to
Solutions found on all Seller web sites and properties existing as of May 22,
2003 to the Solutions web site.

      3.7 NON-DISPARAGEMENT. Neither party shall make any statement or act in
any manner that disparages the other party's good name or reputation or
otherwise portrays the other party's products or services (including without
limitation Solutions products and services) in a negative light.

      3.8 JEEVES SOLUTIONS BRAND. Seller shall permit existing customers of
Solutions to continue to display the Jeeves Solutions brands on their web site
for the longer of (i) a commercially reasonable period of time in order to
effect a reasonable transition of Solutions to Buyer or (ii) as otherwise
permitted in any customer agreement between Seller and any such existing
customers of Solutions.

4.    TRADEMARK LICENSE

      4.1 Effective as of the Closing Date, subject to the terms and conditions
of this Agreement, Seller hereby grants to Buyer a non-exclusive,
non-transferable (except as set forth in Section 9), non-sublicensable,
non-royalty bearing, fully paid license ("TRADEMARK LICENSE") for a period of
one (1) year from the Closing Date, to use the Licensed Trademark in connection
with the marketing and sale of Licensed Products (as defined in the License
Agreement) solely in the Buyer's Business (as defined in the License Agreement).

      4.2 The Trademark License shall be subject to the following:

            (a) All goodwill associated with, or that arises from, Buyer's use
of the Licensed Trademark shall inure to the sole benefit of Seller;

            (b) Buyer shall not use the Licensed Trademark in a manner that
would be disparaging to, or that would otherwise harm the goodwill associated
with, the Licensed Trademark, or in any manner which implies or indicates a
partnership or other relationship between the parties other than the parties'
relationship as contemplated under the Asset Purchase Agreement and this
Marketing Agreement and the License Agreement;

            (c) Buyer shall not use, apply to register, or own any trade name,
trademark, domain names or trade dress which incorporates, or is likely to be
confused with, or would tend to dilute, the Licensed Trademark;

                                       3
<PAGE>
            (d) Buyer shall include such trademark markings, such as TM or (R),
in close proximity to the Licensed Trademark as are reasonably requested by
Seller and are legally permitted; and

            (e) Buyer shall include a statement in proximity to the Licensed
Trademark which indicates that such Licensed Trademark is under license from
Seller.

5. DISCLAIMER OF WARRANTIES. THE LICENSED TRADEMARK IS PROVIDED "AS IS" WITHOUT
ANY WARRANTY OF ANY KIND, AND EXCEPT FOR REPRESENTATIONS AND WARRANTIES
EXPRESSLY MADE BY SELLER AND BUYER IN THE ASSET PURCHASE AGREEMENT, NEITHER
SELLER NOR BUYER MAKES ANY REPRESENTATION OR WARRANTY REGARDING THE SOLUTIONS OR
SOLUTIONS PRODUCTS OR SERVICES OR LICENSED TRADEMARK, AND EACH PARTY HEREBY
DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY
WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR
NONINFRINGEMENT.

6. TERM AND TERMINATION

      6.1 TERM. This Agreement will commence in force on the Effective Date and
will, unless sooner terminated under this Section 6, continue for a term of one
year, at which time this Agreement shall terminate unless extended by the mutual
agreement in writing of the parties.

      6.2 TERMINATION. This Agreement may be terminated for material breach of
any provision of this Agreement by either party, provided that written notice of
the breach has been given to the breaching party and the breaching party has not
cured the breach within 30 days after delivery of the notice. The provisions of
Sections 1, 7, 8 and 9 will survive expiration or termination of this Agreement;
all other rights and obligations of the parties shall cease upon expiration or
termination of this Agreement.

7. CONFIDENTIAL INFORMATION. The confidentiality provisions of the Asset
Purchase Agreement are hereby incorporated herein in full by this reference and
will govern all transactions hereunder.

8. LIMITATION OF LIABILITY. IN NO EVENT WILL EITHER PARTY'S TOTAL CUMULATIVE
LIABILITY IN CONNECTION WITH THIS AGREEMENT, WHETHER UNDER THEORY OF TORT,
CONTRACT, NEGLIGENCE, STRICT LIABILITY, BREACH OF WARRANTY, OR OTHERWISE EXCEED
SEVENTY-FIVE THOUSAND DOLLARS ($75,000). NEITHER PARTY WILL BE LIABLE FOR ANY
SPECIAL, INDIRECT, CONSEQUENTIAL OR INCIDENTAL DAMAGES ARISING OUT OF THIS
AGREEMENT, WHETHER OR NOT SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED
REMEDY.

9. MISCELLANEOUS. If any portion of this Agreement is held to be unenforceable,
the remainder of this Agreement will remain valid. This Agreement may not be
assigned by Seller without Buyer's prior written consent. Buyer may assign this
Agreement without Seller' consent to any entity that acquires all or
substantially all of Buyer's assets, stocks, business or assets,

                                       4
<PAGE>
whether by merger, acquisition, asset purchase or otherwise; provided, however,
that Buyer shall not have the right, without the prior written consent of
Seller, to assign or transfer this Agreement to any such acquirer where such
acquirer could reasonably be deemed to be a direct competitor of Seller. Subject
to the foregoing, this Agreement will inure to the benefit of the parties'
successors and assigns. The relationship of Buyer and Seller established by this
Agreement is that of independent contractors, and Buyer and Seller are not in a
joint venture, partnership or franchisor/franchisee relationship. All notices
must be either sent registered or certified mail, return receipt requested, or
served personally to the applicable address set forth above. This Agreement will
be governed by the laws of the State of California without regard to its
conflicts of laws provisions. The terms and conditions of this Agreement
constitute the entire Agreement between the parties and supersede all previous
agreements, whether oral or written, between the parties with respect to the
subject matter hereof. Each party represents that all corporate action necessary
for the authorization, execution and delivery of this Agreement by such party
and the performance of its obligations hereunder has been taken. No amendment or
waiver of this Agreement will be binding unless it has been assented to in
writing by both parties. This Agreement may be executed in counterparts, which,
taken together, shall be regarded as one and the same instrument.

      IN WITNESS WHEREOF, the parties hereto have duly executed this Agreement
as of the Effective Date.

KANISA INC.                                     ASK JEEVES, INC.

By:                                             By:
    -------------------------                       ----------------------------

Title:                                          Title:
    -------------------------                       ----------------------------

Date:                                           Date:
    -------------------------                       ----------------------------

                                       5
<PAGE>
                                    EXHIBIT E

                             BACK TO BACK AGREEMENT

      This Agreement ("AGREEMENT") is entered into as of ___________ by and
between Ask Jeeves, Inc., a Delaware corporation ("ASK JEEVES") and Kanisa Inc.,
a Delaware corporation ("KANISA").

      WHEREAS, Ask Jeeves and Kanisa are parties to that certain Asset Purchase
Agreement dated as of May __, 2003 (the "ASSET PURCHASE AGREEMENT").

      WHEREAS, Customer (as defined below) has not consented to the assignment
of the Customer Agreement (as defined below) by Ask Jeeves to Kanisa.

      WHEREAS, Kanisa and Ask Jeeves have agreed that Kanisa shall perform all
of the obligations of Ask Jeeves, and shall be entitled to receive all of the
customer payments, under that certain ________ Agreement, by and between Ask
Jeeves and _________ (the "CUSTOMER"), dated as of ___________ (the "CUSTOMER
AGREEMENT").

      THEREFORE, AND IN CONSIDERATION OF the premises and mutual agreements
herein, Ask Jeeves and Kanisa agree as follows:

1. SERVICES.

      1.1 SERVICES TO BE PROVIDED. Kanisa shall timely and fully perform the
services and other obligations of Ask Jeeves (the "SERVICES") under the Customer
Agreement attached hereto as Exhibit A and incorporated herein by this
reference. Kanisa agrees that it will comply with all of the provisions,
obligations and restrictions in the Customer Agreement, including, without
limitation, the confidentiality provisions thereof. Notwithstanding the
foregoing, the parties hereto agree and acknowledge that until such time as the
Customer Agreement is assigned to Kanisa, Ask Jeeves shall continue to invoice
and receive amounts due under the Customer Agreement from the Customer, and
shall pay any such received amounts to Kanisa in accordance with Section 2
hereof.

      1.2 COMPLIANCE WITH LAWS. Kanisa shall comply with all applicable federal,
state and local laws and regulations in connection with its performance of the
Services.

      1.3 CUSTOMER COMMUNICATIONS. Each of the parties hereto shall coordinate
with the other with respect to communications with the Customer, other than
invoicing, in connection with the provision of the Services by Kanisa.

2. PAYMENT TERMS. Kanisa shall be entitled to all payments made by the Customer
after the date hereof under the Customer Agreement in connection with the
performance of the Services. Ask Jeeves shall pay Kanisa such amounts within
thirty (30) days of receipt of payment from the Customer.
<PAGE>
3. INDEMNITIES.

      3.1 Kanisa shall indemnify, defend and hold harmless Ask Jeeves and its
directors, employees, affiliates and agents, from and against any third party
claims, demands, loss, damage or expense (including attorney's fees) incurred by
Ask Jeeves relating to a beach of this Agreement by Kanisa.

      3.2 Ask Jeeves shall indemnify, defend and hold harmless Kanisa and its
directors, employees, affiliates and agents, from and against any third party
claims, demands, loss, damage or expense (including attorney's fees) incurred by
Kanisa relating to or caused by a beach of this Agreement by Ask Jeeves.

4. GENERAL TERMS AND CONDITIONS.

      4.1 NOTICES. All notices, consents, waivers and other communications under
this Agreement must be in writing and will be deemed to have been duly given (a)
when delivered by hand (with written confirmation of receipt), (b) when sent by
facsimile transmission (with written confirmation of receipt), provided it is
sent prior to 5:00 p.m., California time, on a business day and otherwise on the
next business day, and provided further that a copy is mailed by a nationally
recognized overnight delivery service (e.g. FedEx) or (c) when received by the
addressee, if sent by a nationally recognized overnight delivery service, in
each case to the appropriate addresses and facsimile numbers set forth below (or
to such other addresses and facsimile numbers as a party may designate by notice
to the other parties):

                  if to Kanisa:

                  Kanisa Inc.
                  19925 Steven Creek Boulevard, Suite 150
                  Cupertino, California 95014
                  Attention: Chief Executive Officer
                  Facsimile: (408) 863-5800

                  with a copy to:

                  Latham & Watkins LLP
                  135 Commonwealth Drive
                  Menlo Park, California 94025
                  Attention: Robert A. Koenig
                  Facsimile: (650) 463-2600

                  if to Ask Jeeves:

                  Ask Jeeves, Inc.
                  5858 Horton Street
                  Emeryville, California 94608
                  Attention: General Counsel
                  Facsimile: (510) 985-7410

                                       2
<PAGE>
                  with a copy to:

                  O'Melveny & Myers LLP
                  990 Marsh Road
                  Menlo Park, California 94025
                  Attention: Karen Dreyfus
                  Facsimile: (650) 473-2601

      4.2 GOVERNING LAW; JURISDICTION. This Agreement shall be governed by and
construed in accordance with the laws of California. With respect to any
litigation arising out of or relating to this Agreement, each party agrees that
it shall be heard by the state or federal courts with jurisdiction to hear such
suits located in Santa Clara County, California, and each party irrevocably
consents to jurisdiction and venue in such courts.

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
date first written above.

ASK JEEVES, INC.                               KANISA INC.

By                                             By
   ------------------------------                 ------------------------------

Name                                           Name
    -----------------------------                  -----------------------------

Title                                          Title
     ----------------------------                   ----------------------------

Date                                           Date
    -----------------------------                  -----------------------------

                                       3
<PAGE>

                                    EXHIBIT F

                                 PROMISSORY NOTE

Up to U.S. $750,000                                          Dated:  _____, 2003

      1.    Principal.

            For value received, the undersigned, Kanisa Inc., a Delaware
corporation ("Maker"), hereby promises to pay to Ask Jeeves, Inc., a Delaware
corporation ("Holder"), the aggregate principal sum of Seven Hundred Fifty
Thousand U.S. Dollars (U.S. $750,000) or such lesser amount as shall from time
to time be set forth in the column entitled "Aggregate Principal" in the grid
attached hereto as Exhibit A (the "Principal"), without interest, upon the terms
and subject to the conditions provided for in this Promissory Note (this
"Note"). The Principal Amount shall be adjusted from time to time in accordance
with the provisions of Sections 2.4 and 13.5 of the Asset Purchase Agreement,
dated as of May ___, 2003 (the "Asset Purchase Agreement"), by and between Maker
and Holder. Any such adjustments shall be promptly and accurately recorded in
Exhibit A.

      2.    Payments.

            (a)   Maturity. Subject to the provisions of Sections 2.3 and 13.5
of the Asset Purchase Agreement and except to the extent prepaid pursuant to
Section 4, the Principal shall be due and payable in full in cash on the earlier
of (i) one year anniversary of the date of this Note and (ii) the sale by Maker
of the business of Solutions (as defined in the Asset Purchase Agreement) or all
or substantially all of the Purchased Assets (as defined in the Asset Purchase
Agreement) to a third party, the sale by Maker of all or substantially all of
its assets, or the merger or consolidation of Maker in which the stockholders of
Maker immediately prior to such merger or consolidation own less than a majority
of the outstanding voting power of the surviving entity immediately after such
merger or consolidation (the "Maturity Date").

            (b)   Payment Date. All payments under this Note shall be made on
the respective day designated or, if not a business day, the first business day
thereafter. As used herein, "business day" means a day other than a Saturday,
Sunday or a day on which banks are authorized to close in San Francisco,
California.

            (c)   Default. Upon an occurrence of an Event of Default, the
Principal Amount shall be immediately due and payable in cash and Holder may
exercise any or all of the Holders' rights and remedies available to the Holder
under applicable law.

      3.    Manner of Payment.

            Any payment under this Note shall be payable to Holder in lawful
currency of the United States of America by wire transfer to an account
designated in writing by Holder not less than two business days prior to the
scheduled date of such payment.
<PAGE>
      4.    Prepayment.

            At any time or from time to time Maker may prepay all or any portion
of the principal amount of this Note, without penalty or premium, with prior
written notice to Holder. Any prepayment permitted pursuant to this Note shall
be made as provided in Section 3. Promptly after any prepayment of this Note as
set forth above, Holder shall surrender this Note to Maker for cancellation (or
appropriate notation on, or replacement of, the Note in the case of a partial
prepayment), or, if not surrendered, such notation shall be made in the books
and records of Maker and be binding upon Holder. In the event that this Note is
prepaid and, within one year after the Closing Date (as defined in the Asset
Purchase Agreement), Holder delivers a Customer Consent (as defined in the Asset
Purchase Agreement) to Maker in accordance with the provisions of Section 2.4 of
the Asset Purchase Agreement, then Maker shall pay to Holder in cash the
applicable amount set forth in Section 2.4 of the Asset Purchase Agreement. The
preceding sentence shall survive any cancellation of this Note.

      5.    Events of Default. The occurrence of any of the following shall be
deemed to be an event of default (an "Event of Default") hereunder:

            (a)   Maker (i) filing any petition or answer seeking for itself any
reorganization, arrangement, composition, readjustment, liquidation, dissolution
or similar relief under any present or future bankruptcy, insolvency or similar
statute, law or regulation (a "Filing"), (ii) filing any answer admitting or not
contesting the material allegations of a petition filed against Maker in any
such proceeding, (iii) seeking, consenting to or acquiescing in the appointment
of any trustee, custodian, receiver or liquidator of Maker or all or any
substantial part of its properties (an "Appointment") or (iv) taking any action
for the purpose of any of the foregoing;

            (b)   a Filing is made against Maker without its consent and is not
stayed or dismissed within 90 days, or an order for an Appointment is entered;

            (c)   Maker states in writing that it is insolvent or otherwise
unable to pay its debts when due;

            (d)   Maker defaults on the repayment of any principal or interest
on any debt, loan or credit arrangements in excess of $100,000 in the aggregate
to which Maker is a party; or

            (e)   Maker does not make any payment hereunder when due.

      6.    Notices.

            All notices, consents, waivers and other communications under this
Note must be in writing and will be deemed to have been duly given (a) when
delivered by hand (with written confirmation of receipt), (b) when sent by
facsimile transmission (with written confirmation of receipt), provided it is
sent prior to 5:00 p.m., California time, on a business day and otherwise on the
next business day, and provided further that a copy is mailed by a nationally
recognized overnight delivery service (e.g., Federal Express) or (c) when
received by the addressee, if sent by a nationally recognized overnight delivery
service, in each case to the appropriate addresses and

                                       2
<PAGE>
facsimile numbers set forth below (or to such other addresses and facsimile
numbers as a party may designate by notice to the other parties):

            (a)   If to Maker:

                  Kanisa Inc.
                  19925 Steven Creek Boulevard, Suite 150
                  Cupertino, California 95014
                  Attention:  Chief Executive Officer
                  Facsimile:  (408) 863-5800

            With a copy to:

                  Latham & Watkins LLP
                  135 Commonwealth Drive
                  Menlo Park, California 94025
                  Attention:  Robert A. Koenig
                  Facsimile:  (650) 463-2600

            (b)   If to Holder:

                  Ask Jeeves, Inc.
                  5858 Horton Street
                  Emeryville, California 94608
                  Attention:  Brett Robertson, General Counsel
                  Facsimile:  (510) 985-7410

                  With a copy to:

                  O'Melveny & Myers LLP
                  990 Marsh Road
                  Menlo Park, California 94025
                  Attention:  Karen Dreyfus
                  Facsimile:  (650) 473-2601

      7.    Collection Costs; Waivers.

            If any default occurs in any payment due under this Note, Maker
promises to pay all reasonable costs and expenses, including reasonable
attorneys' fees and costs, incurred by Holder hereof to enforce this Note or in
otherwise collecting or attempting to collect the indebtedness under this Note
and hereby waives the right to plead any and all statutes of limitation as a
defense to a demand hereunder to the full extent permitted by applicable law.
None of the provisions hereof and none of Holder's rights or remedies hereunder
on account of any past or future defaults shall be deemed to have been waived by
Holder's acceptance of any past due payment or by any indulgence granted by
Holder to Maker. Maker hereby waives presentment, demand, protest and notice
thereof or of dishonor, and agrees that this Note is full recourse and that,
accordingly, it shall remain liable

                                       3
<PAGE>
for all amounts due hereunder notwithstanding any extension of time or change in
the terms of payment of this Note granted by Holder hereof or any delay or
failure by Holder hereof to exercise any rights under this Note.

      8.    Headings.

            Headings used in this Note are inserted for convenience only and
shall not be deemed to constitute a part hereof.

      9.    Governing Law.

            THIS NOTE IS AND SHALL BE GOVERNED BY AND CONSTRUED AND ENFORCED IN
ACCORDANCE WITH THE LAWS OF THE STATE OF CALIFORNIA WITHOUT REGARD TO THE
PRINCIPLES OF CONFLICT OF LAWS.

      10.   Amendments.

            This Note may not be modified or changed except by written
instrument signed by each of the parties hereto which expressly states the
intention of the parties to modify or change this Note.

      11.   Waiver of Jury Trial.

            MAKER AND HOLDER EACH WAIVES ITS RIGHT TO A JURY TRIAL OF ANY CLAIM
OR CAUSE OF ACTION ARISING OUT OF THIS NOTE. The scope of this waiver is
intended to be all-encompassing of any and all disputes that may be filed in any
court and that relate to the subject matter of this Note, including, without
limitation, contract claims, tort claims and all other common law and statutory
claims. This waiver is irrevocable, meaning that it may not be modified either
orally or in writing, and this waiver shall apply to any subsequent amendments,
supplements or other modifications to this Note or to any other document or
agreement relating to the transactions contemplated by this Note.

      12.   Negotiation of Note.

            EACH OF THE PARTIES HERETO ACKNOWLEDGES THAT IT HAS BEEN REPRESENTED
BY INDEPENDENT COUNSEL OF ITS CHOICE, OR HAS HAD THE OPPORTUNITY TO BE
REPRESENTED BY INDEPENDENT COUNSEL OF ITS OWN CHOOSING, AND THAT TO THE EXTENT,
IF ANY, THAT IT DESIRED, EACH PARTY HERETO AVAILED ITSELF OF THIS RIGHT AND
OPPORTUNITY THROUGHOUT ALL NEGOTIATIONS THAT HAVE PRECEDED THE EXECUTION OF THIS
NOTE, AND THAT IT HAS EXECUTED THE SAME WITH THE CONSENT AND UPON THE ADVICE OF
SAID INDEPENDENT COUNSEL. EACH PARTY HERETO AND ITS COUNSEL COOPERATED IN THE
DRAFTING AND PREPARATION OF THIS NOTE AND THE DOCUMENTS REFERRED TO HEREIN, AND
ANY AND ALL DRAFTS RELATING THERETO SHALL BE DEEMED THE WORK PRODUCT OF THE
PARTIES AND MAY NOT BE CONSTRUED AGAINST ANY PARTY BY REASON OF ITS PREPARATION.
ACCORDINGLY, ANY RULE OF LAW, OR ANY LEGAL DECISION THAT WOULD REQUIRE
INTERPRETATION OF ANY AMBIGUITIES IN THIS NOTE AGAINST THE PARTY THAT DRAFTED
IT, IS OF NO APPLICATION AND IS HEREBY EXPRESSLY WAIVED. THE PROVISIONS OF THIS
NOTE SHALL BE INTERPRETED IN A REASONABLE MANNER TO EFFECT THE INTENTIONS OF THE
PARTIES AND THIS NOTE.

                                       4
<PAGE>
                            (Signature page follows)

                                       5
<PAGE>
            IN WITNESS WHEREOF, this Promissory Note has been duly executed as
of the first date set forth above.

                                          KANISA INC.

                                          By:
                                             ---------------------------------
                                                Authorized Signatory

Acknowledged and Agreed to:

ASK JEEVES, INC.

By:
   ---------------------------------
      Authorized Signatory
<PAGE>
                                    EXHIBIT A

<TABLE>
<CAPTION>
Date                       Amount              Aggregate Principal
----                       ------              -------------------
<S>            <C>                              <C>
_____, 2003    $[750,000 less Purchase Price    $[750,000 less Purchase Price
                       Adjustment]                       Adjustment]
</TABLE>

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