Document:

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                                                                    EXHIBIT 10.2

                                SERVICE AGREEMENT

                                 BY AND BETWEEN

                            GOL - TRANSPORTES AEREOS
                                      S.A.

                                       AND

                            VEM - VARIG
                            ENGENHARIA E MANUTENCAO
                            S.A.

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                                TABLE OF CONTENTS

1.   INTRODUCTION
2.   PURPOSES
3.   APPLICABILITY
4.   MATERIALS
5.   SERVICES
6.   STANDARDS OF THE SERVICES
7.   TERMS AND CONDITIONS
8.   ACTS OF GOD
9.   PRICE AND PAYMENT CONDITIONS
10.  LIABILITIES
11.  RESPONSIBILITIES
12.  INSURANCE
13.  MISCELLANEOUS

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THIS AGREEMENT, dated February 24th, 2003, is entered into by and between VEM -
VARIG ENGENHARIA E MANUTENCAO, a company organized and existing under the laws
of the Federative Republic of Brazil, with main offices in the City of Rio de
Janeiro, RJ, at Estrada das Canarias, 1862, Predio 2, Bloco C, Ilha do
Governador, CEP 21941-480, registered with the Corporate Taxpayers' Roll
("CNPJ/MF") under n(degree) 04.775.827/0001-28, hereinafter referred to as "VEM"
and GOL - TRANSPORTES AEREOS S.A., a Brazilian company that is the
concessionaire of a public service of air navigation, with main offices in Sao
Paulo, SP, at Avenida Pedro Bueno, 1757, Jardim Aeroporto, CEP 04342-011,
registered with the Corporate Taxpayers' Roll ("CNPJ/MF") under n(degree)
04.020.028/0005-75, represented herein as provided for under its By-Laws,
hereinafter simply referred to as "GOL".

1.    INTRODUCTION

      1.1.  VEM keeps and operates aeronautical maintenance facilities
            homologated by the Department of Civil Aviation ("DAC"), FAA, JAA
            and other foreign aeronautical authorities, providing Services of
            maintenance, overhaul, modification and tests of aircraft,
            accessories and portions, and is willing and able to render
            maintenance Services for GOL.

      1.2.  GOL, an airline company, homologated by the Department of Civil
            Aviation ("DAC") wishes to hire VEM to perform the maintenance
            services of its aircraft and portions thereof.

2.    PURPOSES

      10.1. The purpose of this agreement is to provide a cover for the
            rendering of technical and maintenance services to be performed by
            VEM in the aircraft operated by GOL including, but without
            limitation the services in aircraft, rent of components, special
            services, special projects and technical assistance.

      10.2. GOL shall deliver the scope of the services to VEM that shall
            perform in its facilities the Maintenance Services of the aircraft
            and portions thereof in compliance and in accordance with the
            requirements of the aeronautical authorities.

3.    APPLICABILITY

      This maintenance agreement shall apply to the aircraft B737-700/-800 and
      parts thereof, which are commercially operated by GOL. In case GOL
      incorporates to its fleet aircraft of any model that is different from the
      ones used as of the date of validity of this agreement, VEM shall use its
      best efforts to comply with the requirements of GOL in the maintenance of
      these new models.

4.    MATERIALS

      VEM shall be responsible for the supply to GOL of the materials that are
      necessary for the performance of the Services. However, at its discretion,
      GOL may also supply the materials for the services.

<PAGE>

5.    SERVICES

      10.1. SERVICES IN AIRCRAFT - All the services of scheduled maintenance and
            / or extraordinary maintenance of the aircraft shall be performed by
            VEM to GOL, provided that VEM possesses all the technical capability
            to perform them and availability of space in its facilities located
            in the cities of Rio de Janeiro or Porto Alegre.

      10.2. SPECIAL SERVICES - All the services not related to the routine
            preventive and corrective maintenance (the "Special Services"), such
            as the standardization of aircrafts and its interiors to operate in
            the GOL fleet, preparation of aircraft to return to the lessors,
            alterations of configuration, etc.

      10.3. SPECIAL PROJECTS - Comprise all the engineering projects requested
            by GOL (the "Special Projects"), such as projects for the new
            configuration of interiors, projects for the installation of
            assorted equipment and on board communications, etc.

6.    STANDARDS OF THE SERVICES

      The Services performed by VEM in the aircraft, accessories, and parts of
      the GOL fleet, shall be in accordance with the applicable aeronautical
      regulations, as well as with the good aeronautical technique, the
      recommendations of the manufacturers of the aircraft, parts, and manuals
      thereof.

7.    TERMS AND CONDITIONS

      This agreement shall be valid for a year, at the end of which, it shall be
      automatically renewed for an equal period, successively, unless one of the
      parties notifies to the other, within a term of at least ninety (90) days
      before the end of the agreement, about its intent not to renew it.

8.    ACTS OF GOD

      Acts of God or Force Majeure (under the terms of Article 1058 of the
      Brazilian Civil Code) occurred to one of the parties extend for the
      effective term of their duration the terms for the fulfillment of the
      contractual obligations, provided that such acts are proven to affect the
      fulfillment of the agreement, such as:

      I.    Strike of the employees;

      II.   Interruption of the public means of transportation;

      III.  Public calamity, so decreed by the competent Public Authorities;

      IV.   Shortage of raw materials, components or materials on the part of
            the sub contractors, GOL and / or suppliers of VEM.

      V.    Accidents in the Services that damage the parts already performed or
            equipment in use, in a proven manner without any fault or malice
            from VEM.

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9.    PRICE AND PAYMENT CONDITIONS

      10.1. PRICES

      A - LABOR:

      For the labor to be applied in the services, VEM shall charge GOL the
      following unitary prices for the man hour:

      - Normal man hour for hangar technicians...............   US$ *

      - Normal man hour for workshop technicians.............   US$ *

      - Normal man hour for Engineering......................   US$ *

      NOTE: Extraordinary hours shall have an accretion of *% (*%) in relation
      to the normal hours and shall only be performed by express authorization
      from GOL.

      B - MATERIALS:

      The materials to be applied in the services of the aircraft, accessories,
      and parts thereof shall be charged based on the list price paid by VEM
      accreted of a handling fee of * percent (*%), in this amount shall be
      included the taxes, transportation and customs release.

      The loaning of components shall be charged reciprocally in accordance with
      the rate of * (*%) of the listed price per day.

      C - SUBCONTRACTING:

      For the performance of the services of Recovery of Components, for which
      VEM is not yet qualified to perform, VEM may, by request and with the
      express authorization from GOL, send the component to perform the service
      in a qualified third party workshop.

      10.2. PAYMENT CONDITIONS

      A - INVOICING:

      The total price shall be calculated in United States (USA) Dollars and
      shall be in accordance with the prices defined under item 9.1, and these
      shall be translated into Brazilian Reais at the commercial exchange rate
      in force on the date of the issuance of the invoice. To the calculated
      amount shall accreted the taxes and charges which come to fall upon the
      services hereby contracted, in compliance with the legislation in force on
      the date of the payment.

      B - CONDITIONS AND PLACE OF PAYMENT:

      - CONDITIONS:

      The amount for the labor, materials and others, calculated by the services
      performed, shall be paid by GOL to VEM, within the maximum term of thirty
      (30) days after the date of issuance of the invoice. The payment
      conditions may be altered in accordance with the provisions under
      Attachment "III".

<PAGE>

      - PLACE OF PAYMENT:

      The payment shall be effected by means of a deposit in the checking
      account, or by a bank transfer for the following account:

      Bank: BRADESCO

      Account Number: *

      Checking Account: *

      Branch: *

      To the credit of: VEM-VARIG ENGENHARIA E MANUTENCAO S.A.

      C - DELAYED PAYMENT:

      Any payment which is not performed as of the date stipulated above, or in
      accordance with the provisions under Attachment "III", shall suffer an
      accretion of indexation according to the variation of the Consumer's Price
      Index and a penalty for the amount equivalent to 1.5% per month, or the
      highest amount that is permitted by the legislation, applying in this case
      whichever is smaller.

10.   LIABILITIES

      10.1. ON THE PART OF VEM:

            10.1.1 - Supplying all the labor, materials, parts and technical
                  services that are necessary for the:

            I.    Maintenance of the aircraft belonging to GOL in airworthiness
                  condition, in compliance of the Airworthiness Guidelines
                  issued by the Department of Civil Aviation - DAC or
                  aeronautical authorities of the countries that are the holders
                  of the certificates of homologation of the aircraft operated
                  by GOL.

            II.   Performance of the services of incorporations of modifications
                  proposed by the manufacturers of aircraft, and parts thereof.

            III.  Performance in the aircraft and parts thereof the services
                  defined by GOL, in accordance with the maintenance program
                  that is applicable and which is approved by the aeronautical
                  authorities.

            IV.   Maintain a copy of the maintenance records of the aircraft and
                  parts thereof as required by the DAC.

            V.    Employ its best efforts to keep the aircraft of the GOL fleet
                  in accordance with a technical standard that is compatible
                  with other international operators of the same size and
                  reputation.

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            10.1.2 - For general overhauls, repairs, tests in components for
                  which VEM is not qualified, VEM may manage the sending thereof
                  to homologated / qualified workshops for the performance of
                  these services;

            10.1.3 - Manage with the operational area of GOL the stops of the
                  aircraft for Services scheduled maintenance so as to make the
                  spaces available in the maintenance line for the performance
                  of the services;

            10.1.4 - Make all efforts, when requested by GOL to do so, towards
                  the release of the aircraft in the shortest time interval that
                  is feasible, the aircraft that is grounded due to technical
                  reasons;

            10.1.5 - VEM shall furnish all of the technical documents in
                  connection with the Services performed in the aircraft
                  belonging to GOL and parts thereof in accordance with the
                  requirements of the aeronautical authorities.

      10.2. ON THE PART OF GOL:

            10.2.1 - Granting the access to the aircraft and to the technical
                  records of the fleet to the authorized personnel of VEM;

            10.2.2 - Providing VEM, whenever requested to do so, an updated copy
                  of the Maintenance manuals, Electrical Diagrams, Part
                  Catalogues and other technical documents required by the
                  services and by aeronautical authorities;

            10.2.3 - Coordinating with VEM all the schedules for the stops of
                  the aircraft that provide the best conditions that are
                  possible for the performance of the Services, within the
                  planning of the use of the hangars.

      10.3. WARRANTIES

      VEM warrants the perfect performance of the services and the good
      workmanship of the labor employed and the materials purchased by it,
      undertaking to repair, in its own facilities, and without any charge to
      GOL, the defects resulting only from the labor employed in the service.
      This period of warranty shall be of one thousand (1,000) flight hours or
      six (6) months, whichever happens first and is subject to the receipt, by
      VEM of a communication from GOL within forty eight (48) hours by any
      written form about the deficiency of the service, with a description of
      the failure occurred and of the acknowledgement by VEM of such failure,
      this period of warranty to be counted from the date of the receipt, by
      GOL, of the service contracted and performed in accordance with this
      agreement.

      The liability of VEM under this term of warranty is limited to the
      performance of the service, without any cost to GOL, only to correct the
      mentioned defect, the corrective measures being of the exclusive
      competence of VEM.

      The warranty established in the preceding item, about liabilities and
      responsibility on the part of VEM is subject to the waiver on the part of
      GOL of each and any

<PAGE>

      other means of warranty, obligation or civil liability on the part of VEM,
      its Directors, employees, representatives and / or agents.

      VEM shall perform, at its own discretion, the correction services dealt
      with under this clause, in its workshops, or it shall indicate a
      homologated workshop for its performance. There shall be no reimbursement
      of expenses without their written approval by VEM.

      The warranties hereby agreed to shall cover the labor defects only and
      exclude any consequential damage.

11.   RESPONSIBILITIES

      11.1. The responsibility of VEM shall be limited to the performance of
            services, and it shall not extend to any eventual consequences or
            accidents that involve personnel or materials belonging to GOL, no
            responsibility being incumbent upon VEM, still, for the undue use,
            on the part of GOL, of the Aircraft, its Engines, and Parts, as well
            as for any use beyond the limits of time or of use normally
            established by the competent authorities.

      11.2. GOL shall be responsible for any damages or losses caused to VEM in
            connection with the performance of the services foreseen under this
            Agreement, resulting from acts practiced by GOL or by its
            representatives.

      11.3. GOL undertakes full and exclusive responsibility for every and any
            risks to which its representatives are subject during their
            activities before VEM, for the purposes of this Agreement, GOL
            obliging itself to hire, at its own expenses, the insurance
            necessary to cover all of the said risks.

12.   INSURANCE

      GOL undertakes to maintain in full force, at its own cost and expenses,
      the following Insurance coverage for the following amounts and as
      specified below, in a manner and by means of terms and conditions that are
      satisfactory to VEM:

            I.    Aeronautical Comprehensive Civil Liability Insurance -
                  ("Comprehensive Airline Liability Insurance") including but
                  not being limited to Legal liability before Third Parties,
                  Third parties in the Ground, Passengers, Luggage and Cargo,
                  Contractual Civil Liability, including coverage against Risks
                  of War and Related Ones in accordance with the English Clause
                  AV.52, or its equivalent, with a Combined Single limit
                  (Personal Damages / Material Damages) for not less that six
                  hundred million of United States Dollars (US$ 600,000,000.00)
                  per occurrence.

            II.   Hull Insurance against All Risks ("Hull All Risks") - and
                  Insurance of Parts, and Spare Engines during the performance
                  of the services at facilities belonging to VEM or under its
                  control or while in transit between the facilities belonging
                  to GOL and to VEM;

<PAGE>

            III.  Hull Insurance, Risks of War ("Hull War Risks") including
                  Parts, and Spare Engines;

            IV.   Each one of the Insurance Coverage described above shall
                  contain the Clause of Exclusion of Sub Rogation of Rights in
                  favor of VEM. All of the Civil Liability insurance coverage
                  described above shall (i) contain a standard "Cross Liability"
                  clause and (ii) include VEM, its directors, employees, agents
                  and representatives as additional Insured parties.

            V.    VEM reserves itself the right to reject the receipt of
                  Aircraft, Parts and / or Spare Engines belonging to GOL until
                  it presents a Certificate of Insurance issued by its
                  respective Insurers evidencing the conditions required above,
                  in a manner that they are reasonably approved by VEM and, upon
                  being requested to do so, GOL shall submit to VEM proof that
                  the respective Insurance Premiums have been duly liquidated.
                  GOL shall be responsible for any Deductible sums that shall be
                  applied and are comprised by the Insurance Coverage required
                  by this Agreement.

      12.1. VEM, whenever requested to do so by GOL, shall submit proof that all
            the activities and/ or performance of the services foreseen herein,
            are duly insured in an insurance policy of its own.

13.   MISCELLANEOUS

      13.1. VEM shall allow the visit by representatives of GOL to follow up the
            development of the Services. Such technical representative of GOL
            shall represent the interests of GOL in this agreement.

      13.2. It shall be of the responsibility of GOL the payment of any taxes or
            charges that fall upon the Services agreed to.

      13.3. The transportation of the aircraft up to the facilities belonging to
            VEM, where the Services shall be performed, as well as the transfer
            and experimentation flights shall be of the absolute responsibility
            and cost of GOL.

      13.4. The parties hereby elect the COURT of the city of Rio de Janeiro to
            settle any doubts arising out, in the whole or part, of this
            agreement.

      13.5. The communications by fax, telex, letter, e-mail or any other type
            of written communication between the parties to this agreement shall
            be effected to the following addresses:

            "VEM" - VARIG ENGENHARIA E MANUTENCAO S/A

            Gerencia de Vendas America Latina
            Rua Augusto Severo, 851 - Predio 2 - CEP 90240-480
            Bairro Sao Joao - Porto Alegre - RS - Brazil

<PAGE>

            Telephone: (5551) 3358-7258
            Fax:       (5551) 3358-7004
            E-mail: <leonildo.plettes@varig.com>

            and

            "GOL" - TRANSPORTE AEREOS S/A.
            Avenida Pedro Bueno, 1757 - CEP 04342-011
            Jardim Aeroporto - Sao Paulo - SP - Brazil
            Telephone: (5551) 5034-5600
            Fax:       (5551) 5034-5774
            E-mail: <femendes@golnaweb.com.br>

IN WITNESS WHEREOF, the parties execute this instrument herein, in two (02)
counterparts of the same tenor and form, in the presence of the undersigned
witnesses.

"GOL" - TRANSPORTE AEREOS S/A.        "VEM" - VARIG ENGENHARIA E MANUTENCAO S/A

Signed: /s/ Constantino de Oliveira   Signed: /s/ Luiz Alberto Dias Correa

Name: Constantino de Oliveira         Name: Luiz Alberto Dias Correa
Junior

Position: President                   Position: General Marketing and Sales
                                                Manager

Name: [blank]                         Name: [blank]

Position: [blank]                     Position: [blank]

Witnesses:

Signed: /s/ Francisco E. C. Mendes    Signed: [illegible signature]

Name: Francisco E. C. Mendes          Name: [illegible]

Position: Maintenance Director        Position: [illegible]

<PAGE>

                          PROPOSAL FOR THE RENDERING OF

                      MAINTENANCE SERVICES FOR THE AIRCRAFT

                                  B737-700/-800

                                       OF

                          GOL - TRANSPORTES AEREOS S.A.

                                    YEAR 2003

                                               PORTO ALEGRE, NOVEMBER 20TH, 2002

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PROPOSAL CONTENTS

1.      PRICE

        1.1.    SERVICES AT A FIXED PRICE FOR THE LABOR

        1.2.    ADDITIONAL SERVICES

        1.3.    PRICES FOR THE LABOR AND FOR THE MATERIALS

                A -      LABOR

                B -      MATERIALS

                C -      SUBCONTRACTING

        2.      DATE AND TERMS FOR THE PERFORMANCE OF THE SERVICES

        3.      SITE FOR THE PERFORMANCE OF THE SERVICES

        4.      PAYMENT CONDITIONS, MANNER, AND PLACE

                4.1.     CONDITIONS FOR THE PAYMENT

                4.2.     FORM OF THE PAYMENT

                4.3.     LOCATION OF THE PAYMENT

                4.4.     DELAYED PAYMENT

5.      WARRANTY

6.      LOGISTICAL SUPPORT

<PAGE>
In accordance with the Meeting held in Porto Alegre on November 20th, 2002
between the representatives of GOL - TRANSPORTES AEREOS S.A. and representatives
of VEM - ENGENHARIA E MANUTENCAO S.A., having for its basis the "Work Scope"
received from GOL via e-mails on October 02nd, 2002, we submit in continuation
the REV. A of our proposal POAPY-030/02, as well as the other conditions to
perform in the facilities belonging to VEM during the year 2003, the "C" Check
services in the aircraft with the prefixes PR-GOA, PR-GOB, PR-GOC, PR-GOD,
PR-GOE and PR-GOL and the services of incorporation of AD' sand SB's in 09
additional aircrafts being, 02 B737-800 and in 07 B737-700 aircrafts.

1.   PRICE FOR THE SERVICES

     1.1    SERVICES AT A FIXED PRICE FOR THE LABOR:

     We submit in the ATTACHMENT I to this proposal herein the fixed prices for
     the performance of the services that we list and comment below:

       a) Performance of the Maintenance Work Cards;

       b) Incorporation of the AD Notes and Service Bulletins as listed under
          ATTACHMENT II;

       c) Removal and installation of components. Does not include the
          components in accordance with MPD 737NG - Appendix F. GOL shall inform
          which components must be replaced. The PSEU units P/N 285A1600-2/-3
          shall be sent for their modification at the manufacturer in accordance
          with the CSB's 285A1600-32-01/-02. We are not quoting the modification
          of the LE Slat Actuators P/N 381800-1001/-1003.

       d) Weighing of the aircraft (included only for the aircraft which have
          the Maintenance Work Cards).

       e) General external painting fuselage and wings PR-GOL and PR-GOA (does
          not include the marking of the doors and the landing gear housing).
          The price includes the labor and all the consumable materials. GOL
          shall provide the paint for the painting including the primer and the
          templates with the logotype.

     1.2     ADDITIONAL SERVICES:

     For the services that we list below we cannot submit a proposal at a fixed
     price for the labor cots but we have estimated the amounts that are
     submitted in the ATTACHMENT I.

     The estimated amounts shall be charged based in the labor and in the
     materials effectively applied in the services in accordance with the prices
     defined under the ITEM 1.3 of this proposal.

       a) Inspection reports generated by the Routine items or by any AD Note or
          Inspection Service Bulletin;

       b) Recovery of Portions and Parts of the aircraft (landing gear doors,
          Nose Cowl, flight surfaces, radome, etc.);

       c) Incorporation of SB's, AD's and SL's that are recommended and not
          scheduled;
<PAGE>
       d) Recovery of components;

       e) Elimination of pending items in the flight log book;

       f) Refurbishing of the interior of the passenger, service and command
          cockpit areas; and

       g) Preparation of engineering project

     NOTE: The services above shall be mentioned only by an express
     authorization from the Technical Representative of GOL who is then
     following up on the services.

     1.3    PRICE FOR THE LABOR AND MATERIALS:

     A - LABOR

     For the labor to be applied to the services listed under ITEM 1.2, VEM
     shall charge GOL the following prices for the man hour:

<TABLE>
<S>                                                                  <C>
     - Normal man hour for hangar technicians....................    US$ *

     - Normal man hour for workshop technicians..................    US$ *

     - Normal man hour for Engineering...........................    US$ *
</TABLE>

     NOTE: Extraordinary hours shall have an accretion of *% (*%) in relation to
     the normal hours and shall only be performed by express authorization from
     GOL.

     B - MATERIALS:

     The materials to be applied by VEM in the services of the aircraft,
     accessories and their portions / parts shall be charged based on the list /
     replenishment price paid by VEM accreted of a handling fee of nineteen
     percent (19%), in this amount shall be included the taxes, transportation
     and customs release.

     NOTE: GOL shall be responsible for the supply to VEM of the materials
     required for the performance of the Services. But, at the discretion of
     GOL, VEM may also supply the materials for the services.

     C - SUBCONTRACTING:

     For the performance of the services of Refurbishing of components, of which
     VEM is not yet qualified for the performance, VEM may, by request and with
     the express authorization from GOL, send the component for the service to
     be performed at a qualified workshop belonging to a third party. Over the
     amount for the contracted service paid by VEM, shall be accreted a handling
     fee of * percent (*%).

2.    DATE AND TERMS FOR THE PERFORMANCE OF THE SERVICES

     The services shall be performed in accordance with the dates foreseen and
     the terms stipulated under the ATTACHMENT I. The dates for the beginning of
     the services may be altered by common agreement between the parties.

3.   SITE FOR THE PERFORMANCE OF THE SERVICES
<PAGE>
     The Services shall be performed at VEM'S facilities at "Aeroporto Salgado
     Filho" airport in the Porto Alegre - RS.

4.   PAYMENT CONDITIONS, MANNER, AND PLACE

     4.1.   PAYMENT CONDITIONS:

     The amount estimated for the payment of the services scheduled for the
     fifteen (15) aircrafts during the year 2003 is of * (US$ *, which are
     payable in * monthly installments of *) each one, with the maturity date on
     the 15th day of each month beginning in March, 2003. In case the amount
     estimated in the ATTACHMENT I for the services in each aircraft is not
     surpassed after the final calculation of the labor and materials to be
     invoiced, VEM shall issue a credit to the benefit of GOL. If the opposite
     happens, VEM shall issue an invoice for the difference in excess of each
     aircraft, the payment of which shall be effected by GOL thirty (30) days
     after the presentation of the invoice.

     4.2.   PAYMENT MANNER:

     The amounts shall be calculated in United States Dollars and translated
     into Brazilian Reais at the commercial exchange rate in force on the date
     of the issuance of the invoice. To the calculated amount shall be added the
     taxes and charges that eventually come to fall upon the invoiced services,
     as provided for under the legislation in force on the date of the issuance
     of the invoice.

     4.3.   PAYMENT PLACE:

     The payment shall be effected by means of a checking account deposit or
     bank transfer to the following account:

                  Bank: BRADESCO

                  Account Number: *

                  Checking Account: *

                  Branch: *

                  To the credit of: VEM-VARIG ENGENHARIA E MANUTENCAO S.A.

     4.4.   DELAYED PAYMENT:

     Any payment which is not performed as of the date stipulated above, shall
     suffer an accretion of indexation according to the variation of the
     Consumer's Price Index and a penalty for the amount equivalent to *% per
     month, or the highest amount that is permitted by the legislation, applying
     in this case whichever is smaller.

5.   WARRANTY

     VEM warrants the perfect performance of the services and the good
     workmanship of the labor employed and the materials purchased by it,
     undertaking to repair, in its own facilities, and without any charge to
     GOL, the defects resulting only from the labor employed in the service. The
     period of warranty is subject to the receipt, by VEM of a communication
     from GOL by any written form about the deficiency of the service,
<PAGE>
     with the description of the failure occurred, within the term of one
     thousand five hundred (1,500) flight hours or six (6) months, whichever
     comes first, this term of warranty to be counted from the date of the
     receipt, by GOL, of each service performed, provided that such defect is
     acknowledged by VEM.

6.   LOGISTICAL SUPPORT

     During the period in which we will be performing the services in the
     aircraft VEM offers during the business days, for up to four (4) persons,
     the following logistical support for the representatives of GOL:

 a)  terrestrial transportation between the hotel, the location of the
     services and back to the hotel;

 b)  Lunch at the "A" Restaurant of the "Fundacao Rubem Berta" on business
     days;

 c)    A room equipped with a micro computer, telephone, internet and fax for
     their use strictly for business purposes.

Looking forward to hearing from you, greetings.

                                              Porto Alegre, November 20th, 2002.

Very truly yours,

Signed: [illegible signature]

Leonildo S. Plettes

Sales Manager for Latin America
<PAGE>
                                  ATTACHMENT I

 LABOR AND MATERIALS ESTIMATED PRICE FOR THE PERFORMANCE OF THE "C" CHECK'S AND
                  SB'S / AD'S IN THE AIRCRAFTS B737-700/-800 OF

                 GOL - LINHAS AEREAS S.A. DURING THE YEAR 2003

<TABLE>
<CAPTION>
DESCRIPTION OF THE SERVICES                                       PREFIX OF THE AIRCRAFT
                                   ---------------------------------------------------------------------------------------------
                                      GOA         GOB         GOC          GOD        GOE        GOF        GOG        GOH
                                      ---         ---         ---          ---        ---        ---        ---        ---
<S>                                <C>         <C>         <C>          <C>         <C>         <C>        <C>        <C>
1) Scheduled Maintenance               *           *           *            *          *          *          *          *
Work Cards
Air worthiness Directives              *           *           *            *          *          *          *          *
(AD's) and Service Bulletins
3) Components (only removal            *           *           *            *          *          *          *          *
and installation)
4) Weighing (included in the           *           *           *            *          *          *          *          *
Work Cards)
5) Painting see note 1                 *           *           *            *          *          *          *          *
FIXED PRICE LABOR TOTAL                *           *           *            *          *          *          *          *
ESTIMATED AMOUNTS
INSPECTION REPORTS                     *           *           *            *          *          *          *          *
REFURBISHING OF PARTS                  *           *           *            *          *          *          *          *
MATERIALS                              *           *           *            *          *          *          *          *
ESTIMATED PRICE TOTAL                  *           *           *            *          *          *          *          *

ESTIMATED US$ TOTAL PER                *           *           *            *          *          *          *          *
AIRCRAFT

   ESTIMATED TERM IN CALENDAR          *           *           *            *          *          *          *          *
                         DAYS
ESTIMATED DATE FOR THE                 *           *           *            *          *          *          *          *
BEGINNING OF THE SERVICES
</TABLE>

<TABLE>
<CAPTION>
DESCRIPTION OF THE SERVICES                                               PREFIX OF THE AIRCRAFT
                                  ----------------------------------------------------------------------------------------------
                                    GOI        GOJ        GOK         GOL          GOM       GON           GOO           TOTAL
                                    ---        ---        ---         ---          ---       ---           ---           -----
<S>                               <C>        <C>         <C>        <C>          <C>         <C>           <C>       <C>
1) Scheduled Maintenance             *          *          *           *            *         *             *              *
Work Cards
Air worthiness Directives            *          *          *           *            *         *             *              *
(AD's) and Service Bulletins
3) Components (only removal          *          *          *           *            *         *             *              *
and installation)
4) Weighing (included in the         *          *          *           *            *         *             *              *
Work Cards)
5) Painting see note 1               *          *          *           *            *         *             *              *
FIXED PRICE LABOR TOTAL              *          *          *           *            *         *             *              *
ESTIMATED AMOUNTS
INSPECTION REPORTS                   *          *          *           *            *         *             *              *
REFURBISHING OF PARTS                *          *          *           *            *         *             *              *
MATERIALS                            *          *          *           *            *         *             *              *
ESTIMATED PRICE TOTAL                *          *          *           *            *         *             *              *

ESTIMATED US$ TOTAL PER              *          *          *           *            *         *             *              *
AIRCRAFT

   ESTIMATED TERM IN CALENDAR        *          *          *           *            *         *             *
                         DAYS
ESTIMATED DATE FOR THE               *          *          *           *            *         *             *
BEGINNING OF THE SERVICES
</TABLE>
<PAGE>
                                  ATTACHMENT II

      List of the A. D. Notes and SB's with a fixed price for the labor in
                accordance with the Work Scope received from GOL

<TABLE>
<CAPTION>
AD'S AND SB'S NBR                  NOTE
-----------------                  ----

<S>                                <C>
2001-13-23(SB ###-##-####)         Only inspection

2001-17-02

737-21A1139

737-25A1372

737-26A1083

737-26A1109

###-##-####

737-28A1142                        Requires special tool

###-##-####

###-##-####

737-30A1049

###-##-####

737-32A1343                        Send unit to RPO

###-##-####

737-35A1058

###-##-####

737-55A1066                        See the note

###-##-####

737-55A1080

737-55A1082                        See the note

737-55A1074

NOTE:                              For SB 737-55A1066 and 55A1082 we have quoted only the labor for the Removal, Installation and
                                   Adjustment of the Elevators.

                                   The Elevators shall be sent abroad for their modification.
</TABLE>
<PAGE>
                                 ATTACHMENT III

                            TIMETABLE OF THE AIRCRAFT

AIRCRAFT: ______________________ REGISTRATION:____________________

DATE FORESEEN FOR THE ARRIVAL: ___________________________________

The Service is scheduled to begin on ______________, 20__, and the Aircraft must
be at VEM'S facilities, located at ___________________ in the City of __________
 - Brazil, on the following date: ______________, 20__.

For the performance of the services of "___" Check in the Aircraft______________
we estimate the term of _____ (______) calendar days.

PRICE AND CONDITIONS OF THE PAYMENT (IN CASE IT IS AGREED TO DIFFERENTLY FROM
CLAUSE 9.2):

IN AGREEMENT:

GOL TRANSPORTES AEREOS S/A                    VEM - VARIG ENG. & MANUTENCAO S/A

___________________________________           __________________________________
<PAGE>
                                  ATTACHMENT IV

                        RECEIPT FOR THE DELIVERY / RETURN

DATE ___________________________________

TIME: __________________________________

LOCATION: ______________________________

WE HAVE RECEIVED FROM GOL / VEM, IN ACCORDANCE WITH THE AGREEMENT FOR SERVICES
OF MAINTENANCE AND MODIFICATION OF AIRCRAFT DATED ______________, 20_, BETWEEN
VEM- VARIG ENGENHARIA E MANUTENCAO S.A., AND GOL TRANSPORTES AEREOS S/A, THE
FOLLOWING AIRCRAFT:

TYPE:___________________________________

REGISTRATION NUMBER: ___________________

TOTAL FUEL IN THE AIRCRAFT: _____ LBS __

DELIVERED BY: __________________________

POSITION:_______________________________

RECEIVED BY:____________________________

 POSITION:______________________________
<PAGE>
                                  ATTACHMENT V

              INVENTORY LIST OF THE EQUIPMENT THAT IS NOT INSTALLED

GOL and VEM hereby acknowledge the receipt of the following manuals,
certificates, and items of equipment which are not installed on board the
Aircraft marked with the Manufacturer's Serial Number:_________ and Registration
Number: ____, and delivered to VEM by GOL on the following date: __________,
200_, At __________.

<TABLE>
<CAPTION>
         ITEM                   QUANTITY            INITIALS / INSPECTION MARK

                                                           (VEM / GOL)
<S>                          <C>                    <C>
A. MANUALS

1.    _____________          _______________              _________ / _____

2.    _____________          _______________              _________ / _____

3.    _____________          _______________              _________ / _____

4.    _____________          _______________              _________ / _____

5.    _____________          _______________              _________ / _____

6.    _____________          _______________              _________ / _____

7.    _____________          _______________              _________ / _____

8.    _____________          _______________              _________ / _____
</TABLE>
<PAGE>
<TABLE>
<S>                          <C>                    <C>
B. CERTIFICATES

1.    _____________          _______________              _________ / _____

2.    _____________          _______________              _________ / _____

3.    _____________          _______________              _________ / _____

4.    _____________          _______________              _________ / _____

5.    _____________          _______________              _________ / _____

6.    _____________          _______________              _________ / _____

7.    _____________          _______________              _________ / _____

8.    _____________          _______________              _________ / _____

C. EQUIPMENT THAT IS NOT INSTALLED

1.    _____________          _______________              _________ / _____

2.    _____________          _______________              _________ / _____

3.    _____________          _______________              _________ / _____

4.    _____________          _______________              _________ / _____

5.    _____________          _______________              _________ / _____

6.    _____________          _______________              _________ / _____

7.    _____________          _______________              _________ / _____

8.    _____________          _______________              _________ / _____
</TABLE>
<PAGE>
<TABLE>
<CAPTION>
D. SPARE PARTS

PART N(degree)   DESCRIPTION        MANUFACTURER        QUANTITY           INITIALS (MAINTENANCE
                                                                           DIVISION / GOL)

<S>  <C>         <C>                <C>                 <C>                <C>
1.               _______________    _______________     _______________    ________ / _____

2.               _______________    _______________     _______________    ________ / _____

3.               _______________    _______________     _______________    ________ / _____

4.               _______________    _______________     _______________    ________ / _____

5.               _______________    _______________     _______________    ________ / _____

6.               _______________    _______________     _______________    ________ / _____

7.               _______________    _______________     _______________    ________ / _____

8.               _______________    _______________     _______________    ________ / _____

9.               _______________    _______________     _______________    ________ / _____

10.              _______________    _______________     _______________    ________ / _____
</TABLE>

TECHNICAL REPRESENTATIVE APPOINTED BY GOL

BY: ______________________________________________

POSITION: ________________________________________

AUTHORIZED REPRESENTATIVE OF VEM

BY: ______________________________________________

POSITION: ________________________________________
<PAGE>
                                  ATTACHMENT VI

AUTHORIZATION FOR ADDITIONAL SERVICES AND / OR ALTERATIONS OF SERVICES

REGISTRATION NUMBER OF THE AIRCRAFT: ___________________________________

SERIAL NUMBER OF THE AIRCRAFT:__________________________________________

DATE: __________________________________________________________________

     -     ADD: ________________________________________________________

     -     EXCLUDE: ____________________________________________________

     -     MODIFY: _____________________________________________________

NEW DATE FOR THE SCHEDULED RETURN (IF SUCH IS THE CASE): _______________

APPROVED AND AUTHORIZED BY:

_________________________________________

Technical Representative Appointed by GOL

APPROVED AND ACCEPTED BY:

_________________________________________

Authorized Representative of VEM<PAGE>
                                                                    EXHIBIT 10.3

                     OPEN SKIES, INC. RESERVATION SERVICES
                       AND SOFTWARE LICENSE USE AGREEMENT

This Host Reservation Services and Software License to Use Agreement
("Agreement") is made between OPEN SKIES, INC., a Utah corporation ("OPEN
SKIES"), and GOL - Transportes Aereos Ltda., a Brazil corporation, ("Customer")
as of October 6, 2000 ("Effective Date").

The purpose of this Agreement is to set forth the mutually agreeable terms and
conditions under which OPEN SKIES shall perform Host Reservation Services and
Software License to Use for Customer.

1.    DEFINITIONS

1.1   "CUSTOM ENHANCEMENT REQUEST" means a request by Customer to: (a) modify
      hardware and software used by OPEN SKIES to provide the Host Reservation
      Services or (b) otherwise enhance the Host Reservation Services as further
      described in Section 6 of this Agreement.

1.2   "ELECTRONIC RESERVATION" is equivalent to a "Passenger Name Record".

1.3   "HOST RESERVATION SERVICES" means the services to be performed by OPEN
      SKIES and hosted on the OPEN SKIES Reservation Services Hardware and
      Software located at an OPEN SKIES approved facility as described in
      Exhibit A.

1.4   "INTELLECTUAL PROPERTY RIGHTS" includes copyrights, patents, trademarks,
      service marks, design rights (whether registered or unregistered), trade
      secrets, know-how, expertise and all other similar proprietary rights.

1.5   "MATERIALS"  means all tangible materials developed in the course of this
      Agreement including documents, records, and computer software programs.

1.6   "PASSENGER NAME RECORD (PNR)" means an individual electronic record with a
      unique record locator number, which may contain one or more passenger
      names and booked segments.

1.7   "RESERVATION SERVICES HARDWARE AND SOFTWARE" means the hardware and
      software used by OPEN SKIES, and licensed to Customer, to provide the Host
      Reservation Services.

1.8   "PASSENGER BOARDED" means an individual passenger boarded, per individual
      flight number.

1.9   "FLIGHT BOOKED FEE" means the fee applied for each individual passenger
      booked for a single flight number.

1.10  "SERVICE FEES" means the fees payable by Customer as specified in Exhibit
      B.

1.11  "SKYLIGHTS SERVER TRANSACTION" means an individual query to the OPEN SKIES
      reservation system. These queries may include flight availability
      requests, fare inquiries, credit card approvals, segment sell, end
      transactions and other transactions involving passenger shopping and
      booking activities.

1.22  "SOFTWARE LICENSE USE" means the license to use the software to provide
      Reservation Services.

2.    OPEN SKIES OBLIGATIONS

      OPEN SKIES shall use reasonable commercial efforts to perform the Host
      Reservation Services and Software License Use in accordance with the terms
      and conditions of this Agreement. OPEN SKIES may select qualified and
      reputable subcontractors to fulfill any of OPEN SKIES' obligations.

3.    CUSTOMER OBLIGATIONS

3.1   GENERAL OBLIGATIONS. Customer shall comply with the general obligations
      stated below, as well as the payment obligations specified in Exhibit B
      and will perform and observe the Customer responsibilities outlined in all
      Exhibits and attachments, including Exhibit E.

GOL - 1-8-2001               [ILLEGIBLE]                            [ILLEGIBLE]
                             ------------                          -------------
                               Customer                               OPEN SKIES
                               Initials                                 Initials

<PAGE>
3.2       ACCESS. Customer will provide OPEN SKIES with access to and use of all
          information, Customer data, internal resources, and facilities as
          reasonably determined by OPEN SKIES to be necessary to deliver the
          Host Reservation Services.

3.3       COOPERATION. Customer agrees to cooperate with OPEN SKIES and respond
          to all reasonable requests to facilitate OPEN SKIES' delivery of Host
          Reservation Services. OPEN SKIES will not be liable for failure to
          provide the Host Reservation Services due to delayed, false or
          inaccurate information provided by Customer.

3.4       NOTICE OF INCREASED USAGE. Customer agrees to provide OPEN SKIES with
          at least thirty (30) days prior notice of any marketing initiatives,
          acquisitions, alliances, schedule changes or other promotions that
          will likely increase Customer's usage of the Reservation Services or
          otherwise adversely impact the Reservation Services Hardware and
          Software performance and available capacity.

3.5       CUSTOMER CONTACTS. Customer designates the person set forth in Exhibit
          D 1.2 as the primary authorized contact for account management,
          project funding, performance, payment and other commercial issues with
          respect to the Reservation Services (the "Customer Account Liaison").
          Customer further designates the person(s) set forth in Exhibit D1.3 as
          the authorized contacts to utilize the telephone support and Internet
          technical support system (the "Authorized Support Contacts"). Customer
          will ensure that all Authorized Support Contacts will have received
          adequate training on the Reservation Services. Customer may change
          their designated Account Liaison or Authorized Support Contacts by
          written notice to OPEN SKIES.

3.6       CUSTOMER COSTS. Customer will be responsible for all its own costs and
          expenses except for those costs and expenses for which OPEN SKIES is
          specifically responsible as set out in this Agreement.

3.7       USE BY CUSTOMER. The Host Reservation Services and associated
          Materials and information provided to Customer as part of this
          Agreement are for the sole and exclusive use of Customer. Customer
          may, however, permit agents hired by Customer or Customer's
          subcontractors to access the Host Reservation Services solely for the
          purpose of procuring reservation services for and on behalf of
          Customer; provided that: (i) Customer promptly provides OPEN SKIES the
          names of each such agent and (ii) each such agent agrees to be bound
          by the terms and conditions of this Agreement including, but not
          limited to, the confidentiality provisions of Section 9. Customer may
          not transfer any Material or information, in any form whatsoever, to
          any other third party nor allow any third party to access or use the
          Host Reservation Services or such Material or information without the
          prior written consent of OPEN SKIES. Such transfer of or access to the
          Host Reservation Services or Material or information shall constitute
          a material breach of this Agreement.

3.8       TRAINING. Except for the initial training provided by OPEN SKIES as
          described in Exhibit A, Customer will be responsible for training
          Customer employees and authorized agents on use of the Reservation
          Services including, but not limited to, use of any new functions or
          Custom Enhancement Request for which OPEN SKIES provides user
          documentation.

3.9       TELECOMMUNICATIONS AND EQUIPMENT. Unless otherwise specified in
          Exhibit A, Customer shall be responsible for all telecommunication
          dedicated, dial-up or wireless circuits used by Customer in connection
          with the transmission of data between the Reservation Services
          Hardware and Software and the Customer's site(s).

          Customer shall provide, install and operate compatible hardware and
          communications equipment, which meets OPEN SKIES required
          specifications, necessary for connecting to the Reservation Services
          Hardware and Software. Customer is required to have Internet Access
          and Internet electronic mail capability in order to communicate
          properly with OPEN SKIES support. Customer agrees to order all
          required circuits it is responsible for within 10 days of execution of
          this Agreement or a minimum of 90 days in advance of the projected
          installation date whichever is later.

4.        HARDWARE AND SOFTWARE

          OPEN SKIES will perform Host Reservation Services using the
          Reservation Services Hardware and Software, and licensing the use of
          the Software to Customer. Title to the Reservation Services Hardware
          and Software is

GOL - 1-8-2001                       [ILLEGIBLE]               [ILLEGIBLE]
                                --------------------       --------------------
                                      Customer                  OPEN SKIES
                                      Initials                   Initials

<PAGE>
     retained by Hewlett-Packard (HP) and/or OPEN SKIES and Customer has no
     rights thereto except as specifically permitted under this Agreement. OPEN
     SKIES may upgrade and replace the Reservation Services Hardware and
     Software as OPEN SKIES, in its sole discretion, deems appropriate provided
     that OPEN SKIES maintains the same level of services.

5. PRICE AND PAYMENT

5.1  SERVICE FEES. In consideration for OPEN SKIES' provision of Host
     Reservation Services as described in this Agreement, Customer will pay OPEN
     SKIES the Service Fees as set forth in Exhibit B and as stated elsewhere in
     this Agreement.

5.2  EXPENSES. Customer shall bear all expenses incurred by OPEN SKIES personnel
     in connection with travel to Customer's site(s) to implement the
     Reservation Services, or to provide training, consulting, support or other
     services at Customer's site at Customer's request. Such expenses shall
     include, without limitation, air travel (it is OPEN SKIES policy to have
     all personnel travel business class for all flights over 5 hours), ground
     transportation, lodging, meals and incidentals. If Customer does not pay
     the provider(s) directly for travel and related expenses for such
     personnel, OPEN SKIES will bill Customer, and Customer agrees to pay, the
     actual cost of such expenses plus a service fee of * percent (*%). This
     fee is applied to travel arranged through OPEN SKIES' travel provider for
     all air travel, lodging or ground transportation for all OPEN SKIES
     employees.

5.3  PAYMENT TERMS. All payments made under this Agreement shall be made in
     United States dollars either: (a) by electronic funds transfer, prepaid, to
     the bank account designated on the invoice; or (b) by check drawn on a
     United States bank and delivered to the address indicated on the invoice.
     All payments under this Agreement are due within thirty (30) days from OPEN
     SKIES' invoice date. Service Fees as stated in Exhibit B will be invoiced
     in advance at the beginning of each month for the Host Reservation.
     Services to be rendered for the following month. (By way of example, OPEN
     SKIES will invoice Customer on January 1 for services to be performed from
     February 1 through February 28). Any amounts not paid when due will bear
     interest at the lesser of: (a) 1.5% per month or (b) the maximum rate
     allowable by law. In addition to any interest charge any payments due that
     are more than 10 days late will be subject to an automatic 5% late fee.
     OPEN SKIES may change credit or payment terms at any time when, in OPEN
     SKIES' opinion, Customer's financial condition, previous payment record, or
     the nature of Customer's relationship with OPEN SKIES so warrants.

5.4  FEE ADJUSTMENT. Upon implementation of any significant Enhancement to the
     Reservation Services Hardware and Software, OPEN SKIES reserves the right
     to increase the Service Fees charged to Customer proportionally to such
     enhancement. OPEN SKIES shall give Customer not less than ninety (90) days
     prior written notice of any such increase in the Service Fees.

5.5  FAILURE TO PAY. If Customer fails to pay any sum when due after ten (10)
     days written notice, OPEN SKIES may, without breach of this Agreement,
     discontinue performance under this Agreement until all outstanding payments
     are received.

5.6  TAXES. Taxes, such as sales, use, service, value added or like taxes, are
     not included in the Service Fees and will be invoiced, if applicable, as
     separate items. Taxes on income are specifically excluded from the taxes
     described in this Section.

6. CUSTOM ENHANCEMENT REQUESTS

6.1  REQUESTS. Customer may submit a written Custom Enhancement Request for
     enhancements to the Host Reservation Services to better support Customer's
     business requirements. Each Custom Enhancement Request must include (a) a
     description of the requested change; (b) the purpose for the change; (c)
     the priority; (d) date of requested implementation; and (e) signature of
     authorized requester.

6.2  IMPLEMENTATION. Implementation of any Custom Enhancement Request is
     entirely at OPEN SKIES'

GOL - 1-8-2001               [ILLEGIBLE]                  [ILLEGIBLE]
                           ---------------              ---------------
                              Customer                       OPEN SKIES
                              Initials                         Initials
<PAGE>
      discretion. If OPEN SKIES agrees to implement a Custom Enhancement
      Request, OPEN SKIES will advise Customer of the estimated schedule for
      implementation and of any anticipated impact on the provision of Host
      Reservation Services presently being provided. If Customer then requests
      OPEN SKIES to proceed with implementation, Customer agrees to pay OPEN
      SKIES the fees for such implementation as agreed to by the parties.

7.  WARRANTIES

7.1  GENERAL WARRANTIES. OPEN SKIES warrants that the Reservation Services shall
     be performed in a professional and workmanlike manner and shall function in
     substantial compliance with the requirements outlined in Exhibit A. OPEN
     SKIES explicitly does not warrant that the operation of the Reservation
     System and the provision of the Reservation Services will be without defect
     or error-free. Each party warrants to the other that it has full right and
     authority to enter into this Agreement and consummate the transactions
     contemplated herein.

7.2  YEAR 2000 COMPLIANCE. OPEN SKIES warrants that the Reservation System will
     be able to accurately process date data (including, but not limited to,
     calculating, comparing, and sequencing) from, into, and between the
     twentieth and twenty-first centuries, and the years 1999 and 2000,
     including leap year calculations, when used in accordance with the
     documentation provided by OPEN SKIES, provided that all other products
     (e.g. hardware, software, firmware and other equipment not provided by OPEN
     SKIES under this Agreement) used in combination with Reservation System are
     operational and properly exchange date data with the Reservation System.
     Customer otherwise retains sole responsibility to ensure the Year 2000
     readiness of its information technology and business environment.

7.3  REMEDIES. If OPEN SKIES receives notice of breach of warranty under this
     Section 7, OPEN SKIES will make commercially reasonable efforts to repair
     the Reservation System and/or Reservation Services to remedy such breach.
     If OPEN SKIES is unable, within a reasonable time, to remedy a breach of
     warranty under this Section 7, Customer will be entitled to terminate this
     Agreement as provided in Section 11.2. This Section 7.3 states Customer's
     sole and exclusive remedies for OPEN SKIES' breach of warranty under this
     Agreement.

7.4  DISCLAIMER OF OTHER WARRANTIES. THE EXPRESS WARRANTIES OF OPEN SKIES STATED
     IN THIS SECTION 7 ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED,
     INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF MERCHANTABILITY AND
     FITNESS FOR A PARTICULAR PURPOSE.

8.  INTELLECTUAL PROPERTY RIGHTS

8.1   All Intellectual Property Rights existing prior to the Effective Date
      shall belong to the party that owned such rights immediately prior to the
      Effective Date. Neither party shall gain by virtue of this Agreement any
      rights of ownership of copyrights, patents, trade secrets, trademarks or
      Intellectual Property Rights owned by the other.

8.2   HP and/or OPEN SKIES, as the case may be, shall own all Intellectual
      Property Rights, title and interest pertaining to the Reservation Services
      Hardware and Software and to the Materials developed by OPEN SKIES for the
      purposes of this Agreement. Customer acknowledges that information,
      software, and documentation created by OPEN SKIES in the course of
      delivering Host Reservation Services may be used by OPEN SKIES and its
      affiliated companies to facilitate delivery of similar services to other
      customers.

9   CONFIDENTIAL INFORMATION

9.1   During the term of this Agreement, either party may receive or have access
      to technical information, as well as information about product plans and
      strategies, promotions, customers and related non-technical business
      information which the disclosing party considers to be confidential
      ("Confidential Information"). Before such Confidential Information is
      disclosed, the parties shall first agree to disclose and receive such
      information in confidence. If then disclosed, the Confidential Information
      shall be marked as confidential at the time of disclosure, or if disclosed
      orally but stated to be confidential, shall be designated as

GOL - 1-8-2001                    [ILLEGIBLE]                        [ILLEGIBLE]
                                  -----------                        -----------
                                    Customer                          OPEN SKIES
                                    Initials                            Initials

<PAGE>
     confidential in a writing by the disclosing party summarizing the
     Confidential Information disclosed and sent to the receiving party within
     thirty (30) days after such verbal disclosure.

9.2  Confidential Information may be used by the receiving party only with
     respect to the performance of its obligations under this Agreement, and
     only by those employees of the receiving party and its subcontractors who
     have a need to know such information for purposes related to this
     Agreement, provided that such subcontractors have signed separate
     agreements containing substantially similar confidentiality provisions. The
     receiving party shall protect the Confidential Information of the
     disclosing party by using the same degree of care (but not less than a
     reasonable degree of care) to prevent the unauthorized use, dissemination
     or publication of such Confidential Information, as the receiving party
     uses to protect its own confidential information of a like nature. The
     receiving party's obligation under this Section 9 shall be for a period of
     three years after the date of disclosure or one (1) year from the end of
     the Agreement term, whichever is greater.

9.3  The obligations stated in this Section 9 shall not apply to any information
     which is: (a) already known by the receiving party prior to disclosure; (b)
     publicly available through no fault of the receiving party; (c) rightfully
     received from a third party without a duty of confidentiality; (d)
     disclosed by the disclosing party to a third party without a duty of
     confidentiality on such third party; (e) independently developed by the
     receiving party prior to or independent of the disclosure; (f) disclosed
     under requirement of law which is binding to the disclosing party; or (g)
     disclosed by the receiving party with the disclosing party's prior written
     approval.

10.  REMEDIES AND LIABILITY

NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED IN THIS AGREEMENT:

(A) OPEN SKIES' AGGREGATE LIABILITY IN CONNECTION WITH THIS AGREEMENT AND THE
    PROVISION OF HOST RESERVATION SERVICES TO CUSTOMER, REGARDLESS OF THE FORM
    OF ACTION GIVING RISE TO SUCH LIABILITY (WHETHER IN CONTRACT, TORT OR
    OTHERWISE) SHALL NOT EXCEED THE LESSER OF $100,000 OR THE AGGREGATE AMOUNT
    PAID BY CUSTOMER TO OPEN SKIES FOR THE HOST RESERVATION SERVICES UNDER THIS
    AGREEMENT;

(B) OPEN SKIES SHALL NOT BE LIABLE FOR ANY EXEMPLARY, SPECIAL, INDIRECT,
    CONSEQUENTIAL OR INCIDENTAL DAMAGES OF ANY KIND (INCLUDING WITHOUT
    LIMITATION LOST PROFITS), EVEN IF OPEN SKIES HAS BEEN ADVISED OF THE
    POSSIBILITY OF SUCH DAMAGES; AND

(C) OPEN SKIES SHALL NOT BE LIABLE FOR ANY CLAIMS OF THIRD PARTIES RELATING TO
    THE PROVISION OF HOST RESERVATION SERVICES, AND CUSTOMER SHALL DEFEND OPEN
    SKIES FROM, AND INDEMNIFY AND HOLD OPEN SKIES HARMLESS AGAINST, ALL SUCH
    CLAIMS.

(D) THE LIMITATIONS SET FORTH IN CLAUSES "(A)" AND "(C)" ABOVE SHALL NOT APPLY
    TO LIABILITY FOR DEATH, PERSONAL INJURY OF A PHYSICAL NATURE OR DAMAGE TO
    TANGIBLE PERSONAL PROPERTY CAUSED BY OPEN SKIES' NEGLIGENCE OF INTENTIONAL
    MISCONDUCT BUT ANY SUCH LIABILITY SHALL NOT EXCEED $1,000,000.

THE FOREGOING STATES THE ENTIRE LIABILITY OF OPEN SKIES WITH REGARD TO THIS
AGREEMENT AND THE PROVISION OF HOST RESERVATION SERVICES HEREUNDER. THE
LIMITATIONS OF LIABILITY CONTAINED IN SECTION 7 ABOVE AND THIS SECTION 10 ARE A
FUNDAMENTAL PART OF THE BASIS OF OPEN SKIES' BARGAIN HEREUNDER, AND OPEN SKIES
WOULD NOT ENTER INTO THIS AGREEMENT ABSENT SUCH LIMITATIONS.

11.  TERM AND TERMINATION

11.1 TERM.  Unless otherwise terminated earlier under this Section 11, this
     Agreement shall commence on the Effective Date and continue for a period of
     five (5) years. This Agreement will renew automatically for one (1) year
     periods unless written notice is given by one party to the other at least
     sixty (60) days prior to

                                   [ILLEGIBLE]                     [ILLEGIBLE]
GOL-1-8-2001                       -----------                    -------------
                                    Customer                       OPEN SKIES
                                    Initials                         Initials
<PAGE>
    the end of the initial or any subsequent term. Any such renewal shall be on
    the same terms and conditions as this Agreement, except that OPEN SKIES may
    increase the Service Fees payable by Customer for any renewal term; provided
    that OPEN SKIES gives Customer written notice of such increase in Service
    Fees at least ninety (90) days prior to the end of the previous term.

11.2     TERMINATION FOR CAUSE.

11.2.1   Except for non-payment by Customer, either party may terminate this
         Agreement for material breach provided the terminating party gives the
         other party written notice of termination and such other party has not
         cured such material breach within ninety (90) days after receipt of
         such notice. In the event of non-payment by Customer, OPEN SKIES may
         give ten (10) days written notice and terminate the Agreement at the
         end of the ten day notice period if payment has not been made.

11.2.2   OPEN SKIES shall not be in material breach if its failure to perform
         hereunder is due to problems caused by Customer software and associated
         data, or by hardware or other equipment failures for hardware or other
         equipment not maintained by OPEN SKIES.

11.2.3   If Customer terminates due to OPEN SKIES' material breach, OPEN SKIES
         will, upon Customer's request, provide Customer with duplicates of
         magnetic tapes or print-outs of Customer's database.

11.2.4   If OPEN SKIES terminates due to Customer's material breach, Customer
         will (i) pay OPEN SKIES in full for all Host Reservation Services
         performed by OPEN SKIES up to the date of termination, and (ii)
         reimburse OPEN SKIES in full for any costs, losses, expenses or damages
         OPEN SKIES incurs as a result of the termination. OPEN SKIES will, upon
         Customer's request and at reasonable expense to Customer, provide
         Customer with duplicates of magnetic tapes or print-outs of Customer's
         database.

11.2.5   If either party becomes insolvent, is unable to pay its debt when due,
         ceases to operate in the normal course of business, has a receiver
         appointed, or has its assets assigned, it shall be considered a
         material breach and the other party may cancel any unfulfilled
         obligations and terminate for cause without notice.

12.  GENERAL

12.1  NON-RESTRICTIVE RELATIONSHIP. This Agreement does not prevent either party
      from (i) entering into similar agreements with others, whether or not in
      the same industry, or (ii) independently developing any materials,
      products or services which are similar to those of either party
      irrespective of their similarity to any materials, products or services
      delivered hereunder, or (iii) using in any way it deems appropriate any
      idea, concept, know-how or technique which relates to information
      technology and is developed or provided by either party or jointly by both
      parties during the course of this Agreement.

12.2  PUBLICITY. Customer's purchase and use of OPEN SKIES' Host Reservation
      Services will be deemed to constitute Customer's permission for OPEN SKIES
      to use Customer as a reference in marketing these services unless Customer
      specifically revokes this permission in writing. OPEN SKIES will contact
      Customer regarding details of the reference. In no event will either party
      publicize or disclose to any third party, without the consent of the other
      party, either the price or other material terms of this Agreement.

12.3  NO JOINT VENTURE. Nothing contained in this Agreement shall be construed
      as creating a joint venture, partnership or employment relationship
      between the parties, not shall either party have the right, power or
      authority to create any obligation or duty, express or implied, on behalf
      of the other.

12.4  NO ASSIGNMENT. Except with respect to OPEN SKIES' rights regarding the use
      of subcontractors, neither party may assign, directly or indirectly by
      operation of law, any rights or obligations under this Agreement without
      the prior written consent of the other party.

12.5  FORCE MAJEURE. OPEN SKIES shall not be responsible for any failure to
      fulfill its obligations hereunder due to causes beyond its reasonable
      control, including without limitation acts or omissions of government

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                                 ___________                   ___________
                                  Customer                      OPEN SKIES
                                  Initials                        Initials

<PAGE>
          or military authority, acts of God, shortages of materials,
          transportation delays, fires, floods, labor disturbances, riots or
          wars.

12.6      NOTICES. All notices that are required to be given under this
          Agreement shall be in writing and shall be sent to the address of the
          OPEN SKIES and Customer recipient set out in Section 12.6.1 below, or
          such other address as the representative of each party may designate
          by notice given in accordance with the Section 12.6. Any such notice
          may be delivered by hand, by overnight courier, by first class
          pre-paid letter or by facsimile transmission, and shall be deemed to
          have been delivered upon receipt.

12.6.1    For the purposes of this Section 12.6 the address of each party shall
          be:

          CUSTOMER: GOL - TRANSPORTES AEROS LTDA.

          Attention: Wilson Maciel Ramos

          Address: Avenida Dom Jaime de Barros Camara, 300

                   Planalto

                   09895-400 Sao Bernardo do Campo/SP

                   Brazil

          Telephone: 011-55-11-4355-6502

          Facsimile: 011-55-11-4355-6525

          OPEN SKIES:

          Attention: Finance Dept.

          Address: 6322 South 3000 East

                   Salt Lake City, UT 84121, U.S.A.

          Telephone: (801) 947-7800

          Facsimile: (801) 947-7801

12.7      WAIVER. Neither party's failure to exercise any of its rights under
          this Agreement shall constitute or be deemed to constitute a waiver or
          forfeiture of such rights.

12.8      SEVERABILITY. If any term or provision of this Agreement is held to be
          illegal or unenforceable, the validity or enforceability of the
          remainder of this Agreement shall not be affected.

12.9      EXHIBITS. The Exhibit(s) attached and listed below are part of this
          Agreement:

               Exhibit A Open Skies Services, Software & Support

               Exhibit B Fee Schedule

               Exhibit C Open Skies Contacts

               Exhibit D Customer Contacts

               Exhibit E Customer Responsibility Checklist

12.10     SURVIVAL. The following provisions survive termination of this
          Agreement. Section 5 (Price and Payment), Section 7 (Warranties),
          Section 8 (Intellectual Property Rights), Section 9 (Confidential
          Information).

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                           ------------------          --------------------
                                Customer                         OPEN SKIES
                                Initials                           Initials
<PAGE>
          Section 10 (Remedies and Liabilities).

12.11     HEADINGS. The headings in this Agreement are for the convenience of
          the parties only, and are in no way intended to define or limit the
          scope or interpretation of the Agreement or any provision hereof.

12.12     RELATIONSHIP. OPEN SKIES is an independent contractor and nothing in
          this Agreement shall render either party an employee, agent or partner
          of the other. Neither party shall be liable for the acts or omissions
          of the other.

12.13     ENTIRE AGREEMENT. This Agreement and its exhibits constitute the
          entire agreement between OPEN SKIES and Customer, and supersede any
          prior or contemporaneous communications, representations or agreements
          between the parties, whether oral or written, regarding the subject
          matter of this Agreement. Customer's additional or different terms and
          conditions shall not apply. The terms and conditions of this Agreement
          may not be changed except by an amendment signed by an authorized
          representative of each party.

12.14     APPLICABLE LAW. This Agreement is made under and shall be construed in
          accordance with the law of California without giving effect to that
          jurisdiction's choice of law rules.

IN WITNESS WHEREOF, OPEN SKIES and Customer, each acting with proper authority,
have caused this Agreement to be executed as of the date set forth below.

SIGNED FOR AND ON BEHALF OF                  SIGNED FOR AND ON BEHALF OF

CUSTOMER                                     OPEN SKIES, INC.

By: /s/ Constantino De Oliveira Junior       By: /s/ Gordon Evans

Name: Constantino De Oliveira Junior         Name: Gordon Evans

Title: President                             Title: Vice President

Date:                                        Date:

GOL - 1-8-2001                     ____________             ____________
                                     Customer                 OPEN SKIES
                                     Initials                   Initials
<PAGE>
                                   EXHIBIT A

                    OPEN SKIES SERVICES, SOFTWARE & SUPPORT

1.    INCLUDED SERVICES

      OPEN SKIES will provide certain services and support functions during the
      term of this Agreement related to the Host Reservations Services and
      related applicable products.

1.1   IMPLEMENTATION SERVICES AND SOFTWARE LICENSE

1.1.1 Data Center Implementation Services. OPEN SKIES will configure, install,
      activate and test the necessary data center hardware and software for
      providing the Reservation Services to the Customer. Unless otherwise
      specified, this service does not include communication circuits, wireless
      data services or any remote communication devices including routers, or
      network hardware. Client personal computers, workstations or other
      customer devices connected to the OPEN SKIES Reservation Services Hardware
      and Software are the responsibility of the Customer and must meet the
      minimum specifications as required by OPEN SKIES.

1.1.2 Network Configuration and Design Services. OPEN SKIES will supply
      recommended technical diagrams and will advise Customer on required
      network hardware requirements, as necessary. It is highly recommended that
      the Customer have internal or 3rd party network expertise available for
      the installation and configuration of their required network.

1.1.3 System Integration Services. During the implementation of Host Reservation
      Services and before production use of such services, OPEN SKIES will
      assist in the assessment of third party hardware & software to ensure
      compatibility with the OPEN SKIES Reservation Services Hardware and
      Software. The Customer shall be responsible for the cost of modifying or
      replacing any third party systems including hardware and software. Future
      integration services may be included on a cost estimated basis.

1.1.4 Customer Site Installation Services. OPEN SKIES will assist customer with
      the installation, testing of the required telecommunications connection
      between the OPEN SKIES designated data center, and the Customer designated
      facility. The Customer shall be responsible for the cost of
      troubleshooting or connecting of the Customer's internal network.
      Additional technical support for on-site assistance after the initial
      conversion for production use of the Host Reservation Services shall be
      quoted on a project basis at the request of the Customer.

1.1.5 Initial Training Services. OPEN SKIES will supply the following training
      for the Reservation Services:

      * Up to a maximum of five (5) days and up to ten (10) customer employees
        at the Open Skies Offices in Salt Lake City, Utah. Topics will include
        use of FlightSpeed, Airport Check-In, Irregular Operations, Flight
        Scheduling & Fare Maintenance, SkyLights and Reservations and
        Supervisory Features. Alternatively, at an additional cost OPEN SKIES
        will provide onsite training for this portion of Initial Training
        Services, providing that the training facility, equipment and
        environment is deemed comparable and acceptable by OPEN SKIES. Such
        arrangements must be pre-approved by OPEN SKIES in advance by written
        notice and are dependent on scheduling availability. All related
        expenses will be the responsibility of the Customer.

      * Customer must complete basic computer familiarization and Windows
        training for all trainees, before the initial training.

      * Up to five (5) days on-site with three (3) Open Skies employees,
        typically during cutover to the production Host Reservation Services.

      * Customer will be provided a maximum of one user reference manual set per
        attendee listed in initial training. Electronic copies are available
        upon request. Technical specification and technical reference manuals
        are for internal OPEN SKIES use only, unless otherwise specified in
        this Agreement or by other arrangement. All OPEN SKIES provided
        materials are in the

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                                  -----------                        -----------
                                   Customer                           OPEN SKIES
                                   Initials                             Initials

<PAGE>
English language unless otherwise specified within this Agreement.

1.1.6    Notification of Completion of Implementation Services. Upon completion
         of the Implementation Services as described in this Section 1, Exhibit
         A, OPEN SKIES will provide written notification to the Customer Account
         Liaison named in Exhibit D, Section 1.2.

1.1.7    The Software configured, installed, activated and tested under this
         section will be licensed to Customer during the term of this Agreement.

1.2  CONVERSION SERVICES <<NOT APPLICABLE>>

1.2.1    Passenger Name Records. OPEN SKIES will automatically convert and
         process the Customer's passenger name records into the OPEN SKIES
         Reservation Services Hardware and Software, if in an acceptable format
         as required by OPEN SKIES. Specifications for the required format may
         be provided by OPEN SKIES at request of the Customer.

1.2.2    Electronic Tickets (if Applicable). OPEN SKIES will automatically
         convert and process the Customer's existing electronic ticket records
         into the OPEN SKIES Reservation Services Hardware and Software, if in
         an acceptable format as required by OPEN SKIES. Specifications for the
         required format may be provided by OPEN SKIES at request of the
         Customer.

1.3  INCLUDED SUPPORT

1.3.1    RESPONSE CENTER SUPPORT. OPEN SKIES will include at no additional
         charge, English speaking, 24 hours a day and 7 days a week Response
         Center support via email, an Internet application or by telephone. This
         support is subject to the following levels:

1.3.2    HOURS. Non-emergency OPEN SKIES Response Center support is available
         during normal business hours (08:00 to 17:00 Mountain Standard Time,
         Monday-Friday, excluding Open Skies holidays). An English speaking OPEN
         SKIES Response Center Engineer will respond within 4 working hours of
         call origination.

1.3.3    INITIAL SUPPORT. Included in the first thirty- (30) days following the
         implementation of Host Reservation Services, Customer is allotted a
         maximum of (10) ten available hours of included Response Center
         support. This allotment of hours is for the specified period only and
         may not be carried forward.

1.3.4    BASIC SUPPORT. After the expiration of Initial Support, Customer is
         allotted a maximum of (5) five monthly hours of included Response
         Center support. This allotment of hours is for the specified period
         only and may not be carried forward.

1.3.5    SUPPORT RATE. Hours more than the applicable Initial or Basic Support
         for the Response Center will be invoiced at the rate specified in
         Exhibit B, Section 3.

1.3.6    AVAILABLE ASSISTANCE. The OPEN SKIES Response Center may be contacted
         for assistance in the following areas. All services are in English,
         unless otherwise specified in this Agreement.

1.3.6.1  EMERGENCY. An "Emergency" is defined as an aircraft incident or
         emergency on behalf of the Customer, a complete system outage or a
         system error in which the Customer cannot generate Electronic
         Reservations using the Host Reservation Services. System outages due to
         customer misuse of the system will incur support charges at the rate
         specified in Exhibit B, Section 3.

            -    The OPEN SKIES Response Center Engineers may be reached,
                 without charge, in the event of an emergency 24 hours daily and
                 7 days a week.

            -    The Customer will be provided an emergency contact number that
                 may be utilized for Emergency use only. The Customer will be
                 requested to leave a message with a contact name and telephone
                 number, in English, on the emergency response system. This will
                 initiate an automatic remote notification to a qualified OPEN
                 SKIES representative, based upon a pre-determined order of
                 contact. The system will continue to call an OPEN SKIES
                 representatives (at fifteen (15) second intervals) until it

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                                  -----------                        -----------
                                    Customer                          OPEN SKIES
                                    Initials                            Initials

<PAGE>
                 receives an answer. A representative of OPEN SKIES will return
                 the Customer's call within (15) fifteen minutes.

               - Provided the Emergency is due to an outage of the Host
                 Reservation Services, OPEN SKIES will advise Customer every (4)
                 four hours regarding the status of the error or problem and the
                 anticipated period to resolution. Senior OPEN SKIES management
                 will be notified and briefed on the situation.

               - Customer is required to provide OPEN SKIES with an after-hours
                 emergency contact number in Exhibit D, Section 1.1., which will
                 be answered by the Customer when called by the support
                 engineer.

1.3.6.2   ERROR REPORTING:  Customer may report an identified Host Reservation
          Services error or "bug" at no additional cost.
1.3.6.3   GENERAL HELP.  Customer may request application help or assistance for
          Host Reservation Services and products as specified in Exhibit A,
          Section 1.3.
1.3.6.4   REQUEST REPORTING.  Customer may utilize the OPEN SKIES Internet
          support system to contact the OPEN SKIES Response Center
          electronically for the following service requests:
               - Enhancement requests
               - New product concepts or requests
               - Additional training requests
               - Consulting services

               These services are subject to the Service Fees as described in
               Exhibit B and are accepted at the discretion of OPEN SKIES. If
               the request is accepted by OPEN SKIES a price quote and time
               schedule will be generated. The Customer will then decide whether
               to authorize the work to be performed by OPEN SKIES.
1.3.6.5   DIRECT CONSULTATION.  "Direct Consultation" is defined as Customer
          initiated contact directly to OPEN SKIES research & development
          personnel, thereby bypassing the OPEN SKIES Response Center. Direct
          Consultation will be invoiced at the rate described in Exhibit B.

2.   INCLUDED PRODUCTS AND THIRD PARTY SOFTWARE

2.1   PRODUCT FEATURE AND FUNCTIONALITY DESCRIPTION

2.1.1  OPENRES (Hosted Reservations System Software Application & Database).

       Flight Speed Booking Engine Functions:

       - Integrated schedule/fare/availability display
       - Ability to retrieve availability displays and fares simultaneously
       - Ability to book/change/divide/cancel reservations
       - Complete PNR history
       - Books up to 40 passengers per PNR
       - Supports eight flight segments per passenger
       - Route fare table display
       - Passenger and PNR search by flight, date, name, telephone number, IATA
         number, ARC#, travel date, origin and/or destination city
       - Ignore record/changes capability
       - Reduce number in party
       - Easy to use Divide functionality
       - Unlimited PNR remarks to Database Capacity
       - Reservation holds for airline specified time frame
       - Optional assigned seating and advance boarding pass
       - Complete on-line agent help system
       - Application security at the agent level
       - Customer and travel agency profiles maintained on-line
       - Queuing system to queue PNRs between agents/department

GOL-1-8-2001                   ----------------         ----------------
                                   Customer                OPEN SKIES
                                   Initials                  Initials
<PAGE>
-    Increased Level of Passenger Security - bag tag numbers, numbers of bags,
     on board count

-    Multiple Classes of Service

-    Profile and Identify Passengers - at check-in and on printed manifest

Revenue Accounting Features:

-    Travel agency accounts receivable system

-    Batch and on-line invoice printing

-    Daily customer receipts reconciliation/balancing

-    Flight revenue reporting

-    Flight liability reporting

-    Load factor by flight/date/week/month reporting

-    Earned/unearned revenue reporting

-    Revenue/mile report per segment

-    Direct link credit card authorization and capture

-    Form of payment reporting

Airport Functionality:

-    Agent Logon Security

-    Aircraft Versions, for seating, as required

-    Boarding Passes

-    Canceled/Confirmed flight Passenger Lists, as required

-    Check-in any number of passengers at a time, booked on same PNR

-    Connection Name List

-    Efficient, easy to use check-in program

-    Flight Data and History, as required

-    Flight manifest printing/faxing available

-    Flight close/lock capability

-    General Information Display

-    Group PNR List, as required

-    Inventory Display

-    Non-Revenue Passenger List

-    No-Show Passenger List

-    On-Line Help Screens

-    Passenger Check-In/Displays

-    Receipt/invoice printing at ticket counter

-    Seat Assignment Control

-    Special Service Requests

-    Third Party Handling Security, as required

-    Unaccompanied Minor Information

-    Support for internal messaging to other stations

-    Optionally, supports pre-assigned seating or use of boarding cards, system
     generated check-in number

-    Update flight information/following data, including Irregular Operations
     (IROP)

-    Passenger Name List Displays

-    Support for interfacing with SITA or ARINC messaging services

-    Optional support for peripheral bag tag printing

-    Optional support for peripheral boarding pass printing

Flight Schedule Functions

-    Build non-stop flight legs and Create direct/connecting flights with
     multiple flight legs, as required

-    Ability to create direct/connecting flights from existing non-stop flight
     legs

-    Change any flight segment (number, times, etc.) all on-line with automated
     Queuing and Protection

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                                 ---------------         -----------------
                                    Customer                    OPEN SKIES
                                    Initials                      Initials
<PAGE>
- Print flight schedules, as required
- Offline creation & modification ability prior to live activation

Operations Functionality:

- Aircraft Version/Configuration/Data, as required
- AVS tables - Set AU's for CRSs and OpenRes independently
- Batch programs and Booking ranges
- Manifest reporting/PNL queuing capability for delayed flights
- "Get Smart" (GS) Direct Reference System
- Emergency Passenger Name List lock, as required
- Fares Maintenance
- Flight information control and display
- Group control, as required
- Historical Passenger Name List
- Historical No Show
- Inventory control
- Inventory maintenance
- Inventory reconciliation
- Load Factor Displays

- Management reports
- Office queue
- Pricing maintenance
- Security control
- System schedule maintenance
- Display of Through and Connecting Passengers
- Teletype messaging as required
- Delay code table

Passenger Operation Functions:

- Air Carrier Information - policies and procedures
- Flight Following System - for station, operations and reservations agents
- Flight Schedule Database Management - O&D, begin/end dates, fares, taxes, PFCs
- Operations Reports
- System Administration Menus - on-demand reports, as required

Reservations Functions:

- Auto Quality Control - to prevent PNR errors
- Daily Reservations File Database Management
- Easy-to-Learn and Use Reservations Screens
- Flight Availability/Flight Information
- Integrated Fare Quoting and Itinerary Pricing
- Itinerary Faxing capability
- Manual Override PNR Maintenance - by security logon
- Reservations Reports
- Travel Agency Database Management

Stations Functions:

- Airport Add/Collects - cash, charge or combinations of other media
- Baggage Check-In and Positive Bag Match capability.
- Cash-out/Sales by Agent
- Check-In Passenger Functions - Easy-to-Use and Train
- Check-In and Booking for Airport Locations
- Flight Following Input and Retrieval

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                           ---------------              ---------------
                              Customer                       OPEN SKIES
                              Initials                         Initials
<PAGE>
               -    Historical Manifests
               -    Historical No-Shows
               -    Ability to create or modify PNR's real-time
               -    Gender count reporting for weight and balance calculation

2.2  CREDIT CARD PROCESSING & SETTLEMENT INTERFACE

     Banks & Services. OPEN SKIES currently supports the following services for
Authorization Services:

                    -    Card Types: OPEN SKIES currently supports VISA,
                         American Express, MasterCard and Discover Card
                         transactions. Not supported are debit cards, ATM cards
                         other credit cards requiring an accompanying Personal
                         Identification Number (PIN).
                    -    Authorization: VISANET
                    -    Settlement: U.S. Bank, or other OPEN SKIES approved
                         bank or clearing service. Upon request, OPEN SKIES will
                         provide specifications for settlement records, which
                         are required for conformity by the Customer's selected
                         bank.

          Data Circuits. Customer must arrange and pay for necessary circuits
          for authorization and settlement file transmissions.

2.2.1     GLOBAL DISTRIBUTION SYSTEM (GDS) INTERFACE:((IF APPLICABLE))

          -    Ability to accept/process IATA standard type-B booking requests
          -    Guaranteed Ticketing Product with automated credit card approval
               through OpenRes
          -    Ability to confirm CRS bookings with ticket number notification
          -    Ability to auto-cancel or hold when payment not received, reply
               message sent to travel agency
          -    Accept and process MVT messages for flight information updates
          -    CRS notification of Automatic Schedule Change (ASC) messages
          -    Teletype message send/receive
          -    Teletype queue handling capability
          -    Generation of outbound BSM messages
          -    Handling of (a) name change (b) divide (c) initial booking (d)
               change (e) cancel requests
          -    ARC/IATA number validation against agency table in OpenRes
          -    Last seat availability
          -    Automated credit file creation for cancellation requests
          -    Creation of outgoing AVS messages
          -    CRS/OpenRes record locator cross reference table

          Ticketed, Type B (as applicable):

          -    Product availability for the following third party GDS: SABRE,
               Worldspan, Galileo, Amadeus and other distribution systems
               supporting the IATA AIRTIMP Type B message format. Customer is
               required to negotiate and maintain the appropriate agreements for
               this connectivity (typically full availability participation)
          -    Supports the use of third party SITA network for transmission of
               high speed Type B messages
          -    Host to host direct messaging capability with SABRE and Worldspan
          -    Carrier must assume role for Agency Settlement

          Instant Pay (as applicable):

          -    Currently available for the following third party GDS: SABRE,
               Worldspan and Galileo. Customer is required to negotiate and
               maintain the appropriate agreements for this connectivity
          -    Requires a X.25 gateway (a PC with ICON interface card).
          -    Supports credit card authorization via host
          -    Allows for nightly, automated settlement processing of credit
               card transactions
          -    Carrier must assume role for Agency Settlement

2.2.2     FLIGHT SPEED (Graphical User Interface for Reservations)

          Reservation Call Center:

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                                --------------------       --------------------
                                      Customer                  OPEN SKIES
                                      Initials                   Initials
<PAGE>
          - Login/Logout
          - Password change (manual and automatic)
          - Scratch Pad
          - Online help
          - General Reference
          - Availability - automatically searches multi airport cities
          - Online calendar
          - Availability searches by (a) flight type (b) fare class (c) maximum
            fare (d) day of week
          - View available flights (a) sort flights by either time or type (b)
            view total price, person and total cost (c) view totals in multiple
            currencies (d) view flight rules (e) view manifest and standby lists
            (f) create a standby or overlook passenger (g) view flight following
          - Reserved flights (a) view tax break down for each flight/passenger
            (b) fare override
          - Enter passenger name, gender, title & special service code/infant.
          - Three address lines, four phone number fields
          - Name/Address retrieval capability from stored phone number
          - Ability to issue itinerary by (a) mail (b) fax (c) airport or send
            to airline email server
          - Forms of payment (a) credit cards (b)credit files (c) cash (d) check
            (e) Hold (f) agency, etc.
          - Ability to create credit shells and files.
          - Enter comments for (a) freeform (b) manifest (c) itinerary
          - Airline defined Mandatory comments entered automatically
          - Ability to create up to 6 default comments per category (a) freeform
            (b) manifest (c) itinerary
          - End Record
          - Retrieve PNR by reservation number, last record retrieved or last
            modified
          - Expired hold database search
          - Ability to restore PNR from Holds pending available inventory
          - PNR search capability to (a) name (b) phone number (c) credit card
            number (d) agency number (e) last 10 modified records (f) last 10
            ended records (g) parent/child of a divided record (h) name and city
            pair (i) name and origin/destination (j) name and travel date
          - Flight Information Displays
          - Ability to create daily airline specific note pages for company
            updates
          - Send and process queues
          - Complete history of all changes to PNR
          - Delete passenger with no flown segments
          - Ability to inhibited passenger flown segment cancellation
          - Automatic payment verification (credit card confirmed, pending or
            declined)
          - Built in user security from server
          - Service fees
          - Print itinerary through OPEN SKIES approved printers
          - Credit history
          - Four customizable main screen backgrounds.
          - Main screen fonts and colors customizable.
          - Company-wide ability to access fully functional training system
          - Airline defined preferences (a) availability (b) name and address
            (c) payments (d) misc.

2.2.3     REVENUE MANAGEMENT SYSTEM

          General

          - Access database option supports up to 70 fare classes; SQL Server
            database option supports unlimited fare classes.
          - Supports up to three cabins per departure
          - Interfaces directly with information extracted from the OpenRes
            Reservation Services Hardware and Software
          - Optionally, capable of enabling system use of any ODBC capable
            database.

          Demand Forecasting:

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                                        ___________              ___________
                                        Customer                 OPEN SKIES
                                        Initials                  Initials

<PAGE>
          -    Probabilistic based
          -    Uses historical current booking patterns
          -    Influenced by seasonal booking patterns
          -    Influenced by special events and holidays as specified by the
               user
          -    Forecasts remaining demand, no-shows and go-shows by class

     Optimization Model:

          -    Expected marginal seat revenue based
          -    Optimizes inventory by leg, segment or network (OD)
          -    Influenced by up-sell potential
          -    Limited by user specified minimums, maximums and protection
               levels
          -    Determines the optional authorization structure that maximizes
               revenue
          -    Calculates the revenue improvement from recommended
               authorizations
          -    Loads recommended authorizations automatically or waits for user
               approval

     Overbooking Model:

          -    Uses remaining demand, no show, and go show forecasts
          -    Controlled by user specified cost of voluntary and involuntary
               denied boarding.
          -    Determines overbooking level that minimizes empty seat and denied
               boarding costs
          -    Loads recommended overbooking levels automatically or waits for
               user approval

     Interactive Fare Control and Management Tool:

          -    Creates, loads, modifies and discontinues fares in the OpenRes
               Reservation Services Hardware and Software
          -    Allows user to maintain complete control of pricing, promotions,
               restrictions, etc.

     Interactive Decision Support Tools:

          -    Group decision support and pricing tool
          -    Competitive fare analysis tool for customers with ATPCO access
          -    Forecast Analysis Tool
          -    Advanced Ad hoc Report Generator
          -    Advanced Ad hoc Graph Generator
          -    Automatically prints, faxes or e-mails reports and graphs nightly
               as scheduled by user
          -    Complete control of events, markets, security and system
               configuration
          -    Performance and feedback reports let your airline track system
               results
          -    Graphical agent communicates advice, warnings and status messages
               verbally to user
          -    Extensive on-line user help system
          -    Group decision support and pricing tool
          -    Competitive fare analysis tool for customers with ATPCO access

     Interactive Optimization Analysis Tool:

          -    Orders recommended authorizations by highest revenue opportunity
          -    Sophisticated "what if" tool allows analysts to apply their own
               market knowledge

2.2.4     SKY LIGHTS INTERNET ONLINE BOOKING INTERFACE

          -    Availability inquiries by city pair
          -    Supports Internet Explorer and Netscape Browsers
          -    Individual Date or Date Range searches
          -    Secure credit card authorization and confirmation
          -    Optional customization to match Customer's functional and
               graphical requirements
          -    Concise booking process
          -    Calendar and detail options

GOL - 1-8-2001               [ILLEGIBLE]                            [ILLEGIBLE]
                             ------------                          -------------
                               Customer                               OPEN SKIES
                               Initials                                 Initials

<PAGE>
          -    Receipt processing

          -    Utilizes JavaScript

          -    Supports multiple fare configurations: lowest fare per flight;
               Internet special fare; and multiple fares per flight.

          -    Supports triangular flights and open-jaw flights and searches.

2.2.5     INFOPAK REPORTS (Standard preformatted)

          -    AGENCY AGING REPORT: Displays travel agency reservations or all
               reservations with payment(s) past due.

          -    AGENT COMMISSION: Displays all initial bookings, additions to
               reservation and cancellations by transaction date and currency.

          -    BOOKING BY AGENT: Displays individual user booking performance by
               booking date(s).

          -    BOOKINGS BY ORIGIN: Displays segments sold by originating city
               based on booking date.

          -    CAPACITY/LID REPORT: This report displays capacity/lid inventory
               by flight date.

          -    CAPACITY REPORT: Displays booking information by flight date and
               capacity or lid.

          -    CHECK-IN REPORT: Displays the names/number of passengers booked
               and those that checked-in.

          -    CITY PAIR EARNED/UNEARNED REVENUE REPORT: Displays summary/detail
               information by flight date, city pair, flight number and whether
               the reservation was booked directly with the airlines or a Travel
               Agency.

          -    CREDIT BALANCE REPORT: Displays all reservations by booking date
               that are less than zero (i.e. credit balances).

          -    CREDIT FILE COMMISSION REPORT: Displays all IATA and ARC record
               locators that have a Credit File entry.

          -    CREDIT FILE REPORT: Displays all credit file entries by date,
               credit code and whether you want to see zero balances or not.

          -    DAYS OUT BOOKING: Displays travel date statistics from a specific
               booking date.

          -    DUPLICATE BOOKING REPORT: Displays passengers booked on more than
               one reservation for the same flight and date.

          -    ENPLANEMENT/DEPLANEMENT REPORT: Displays the number of passengers
               enplaning/deplaning a city by flight date.

          -    FEES/DISCOUNTS BY DATE REPORT: Displays date fees/discounts are
               entered.

          -    FLIGHT CLOSE: Displays the final flight close-out generated by
               flight date and city pair

          -    FLIGHT LINE REPORT: Displays passenger counts for an entire
               flight routing

          -    FLIGHT LOAD REPORT: Displays how many passengers are boarding,
               traveling through and checked for a particular city by flight
               date.

          -    FLIGHT MANIFEST: Displays all passengers booked on a particular
               flight by origin and destination.

          -    FLIGHT SPECIFIC LOAD FACTOR: Displays the load factor for
               non-stop, direct and connecting passengers by flight date,
               origination city, destination city, flight number and load based
               on capacity or lid.

          -    INVENTORY REPORT: Displays seats sold by flight date and flight
               number.

          -    LOAD FACTOR SEARCH REPORT: Displays load factor for non-stop,
               thru and connecting passengers by flight date, load factor
               percentage, above or below load factor and capacity or lid.

          -    PAYMENT BATCH REPORT: Displays payments by batch date.

          -    PAYMENT RECEIPT REPORT: Displays all payment types entered by
               individual agents or all agents in a department.

          -    PAYMENT REPORT BY AGENCY, CURRENCY AND TYPE: Displays payments
               for a specific agency or all agencies with an option to see a
               specific currency or all currencies by payment type.

          -    PAYMENT SUMMARY/DETAIL REPORT: Displays summary/detail
               information about payments.

          -    PAYMENT TOTALS: Displays all payment types entered for a
               requested date or date range.

          -    PNR OUT OF BALANCE REPORT: Displays by currency, reservations,
               which have a credit or balance due.

          -    PROCESS QUEUE REPORT: Displays itinerary printing information
               entered in the ticketing field.

          -    REVENUE BY BOOKING: Reports number of seats and monetary amount
               booked, held and confirmed by booking date.

          -    REVENUE BY FLIGHT DATE: Reports summary or detail revenue by
               flight date, earned, unearned or both and load based on capacity
               or lid.

          -    REVENUE BY MILE: Reports base and gross revenue by seat mile
               generated by booking date.

GOL - 1-8-2001                       [ILLEGIBLE]               [ILLEGIBLE]
                                --------------------       --------------------
                                      Customer                  OPEN SKIES
                                      Initials                   Initials

<PAGE>
          - SALES SUMMARY DETAIL REPORT: Displays summary/detail information of
            sales by payment date, department and if it is confirmed or
            unconfirmed.

          - SEAT REPORT: Displays seat assignments for a specific flight date,
            flight number, origin & destination.

          - SEATING ZONE REPORT: Displays seating location by row, flight date,
            flight number, origin & destination.

          - UNAPPROVED PAYMENTS: Displays all credit card payments, by payment
            date, that are currently pending or have been declined.

          - OTHER OPTIONAL OR CUSTOMER REPORTS: May be available or customizable
            at an additional charge.

2.3  THIRD PARTY SOFTWARE INCLUDED

     OPEN SKIES Supplied Third Party Software. OPEN SKIES will supply the
     following software within the Host Reservation Services at no additional
     cost to Customer:

     - Operating System Software. MPE/iX Software.
     - Relational Database Software. IMAGE/SQL.
     - Database Management Software Licenses. Adager Software.
     - Client Fax Server Software. Office Extended Fax (HP3000/Client)

GOL - 1-8-2001               [ILLEGIBLE]                  [ILLEGIBLE]
                           ---------------              ---------------
                              Customer                       OPEN SKIES
                              Initials                         Initials
<PAGE>
                                   EXHIBIT B

                                  FEE SCHEDULE

1.    SERVICE FEES

1.1   MONTHLY FEES

<Table>
<Caption>
                                                    HOSTED OPENRES
        MONTHLY PASSENGERS BOARDED              PASSENGER BOARDED FEE
        --------------------------              ---------------------
<S>                                             <C>
0 to 45,000 passengers boarded per month        $*/month
Next 40,000 passengers boarded per month        $*
Next 60,000 passengers boarded per month        $*
Next 80,000 passengers boarded per month        $*
Any additional passengers boarded per month     $*
</Table>

SKYSALES FEES

<Table>
<Caption>
                                                    SKY SALES
        MONTHLY FLIGHTS BOOKED                  FLIGHT BOOKED FEE
        ----------------------                  -----------------
<S>                                             <C>
0 to 45,000 flights booked per month            $* per flight booked
Next 40,000 flights booked per month            $* per flight booked
Next 60,000 flights booked per month            $* per flight booked
Next 80,000 flights booked per month            $* per flight booked
Any additional flights booked per month         $* per flight booked
</Table>

SKYAGENT FEES

<Table>
<Caption>
                                                    SKYAGENT
        MONTHLY FLIGHTS BOOKED                  FLIGHT BOOKED FEE
        ----------------------                  -----------------
<S>                                             <C>
Up to 60,000 Flights Booked per month           $* / Flight Booked
Next 40,000 Flights Booked per month            $* / Flight Booked
Any Additional Flights Booked per month         $* / Flight Booked
</Table>

SKYSEATS

<Table>
<Caption>
        MONTHLY SEATS ASSIGNED                     SKYSEATS FEE
        ----------------------                  -----------------
<S>                                             <C>
Up to 60,000 Seats Assigned per month           $* / Seat Assigned
Next 40,000 Seats Assigned per month            $* / Seat Assigned
Any Additional Seats Assigned per month         $* / Seat Assigned
</Table>

GOL - 1-8-2001              ILLEGIBLE                       ILLEGIBLE
                          -------------                   -------------
                            Customer                         OPEN SKIES
                            Initials                           Initials

<PAGE>
SKYTIME

     MONTHLY FLIGHT INFO REQUESTS                         SKYTIME FEE

Up to 60,000 Flight Info. Requests per month       $*/Flight Info. Requests

Next 40,000 Flight Info. Requests per month        $*/Flight Info. Requests

Any additional Flight Info. Requests per month     $*/Flight Info. Request

1.2  MESSAGE CHARGES

   MESSAGES PER SEGMENT                     INCREASE IN SEGMENT RATE

0 to 19                                   *

20 to 39                                  *

40 to 59                                  *

60 to 79                                  *

80 to 99                                  *

Greater than 100                          *

                                 [ILLEGIBLE]              [ILLEGIBLE]
GOL-1-8-2001                   ----------------         ----------------
                                   Customer                OPEN SKIES
                                   Initials                  Initials
<PAGE>
2.  PRODUCT FEES

     BASE PRODUCT FEES

<Table>
<Caption>
SERVICE DESCRIPTION        UNITS INCLUDED           UNIT FEES      IMPLEMENTATION       OTHER FEES
                                                                       FEES*
<S>                    <C>                       <C>                  <C>              <C>
License to Use Host
Reservation Services                                    *                *                *
Software with Flight    Unlimited Users                 *
Speed Graphical User                                    *
Interface

Airport Check-In
System                  Unlimited Users                 *                *                *

Database Capacity       2 million PNR Records                                             *
Provided                (Unique Record                  *                *                *
                        Locator Numbers)                                                  *

InfoPak Reports         Unlimited Users                 *                *                *

</Table>

     OPTIONAL PRODUCT FEES

<Table>
<Caption>
  PRODUCT               UNITS             UNIT FEES          IMPLEMENTATION          OTHER FEES
DESCRIPTION           INCLUDED                                    FEES*
<S>                  <C>             <C>                         <C>             <C>
License to Use
Revenue              Unlimited       $* License Use                *                      *
Management           Users                  Fee
System

License to Use
SkySales Internet    Unlimited       See Flight Booked             *                      *
Booking Interface    Users           Rate Chart

SkyAgent Travel      Unlimited       $* License Use                *                      *
Agency Registration  Users           Fee
And Booking Engine

SkySeats Seat        Unlimited       $* License Use                *                      *
Assignment Module    Users           Fee

SkyTime Flight       Unlimited       $* License Use                *                      *
Information Module   Users           Fee

</Table>

* Excludes any customization of the product

GOL-1-8-2001                     [ILLEGIBLE]              [ILLEGIBLE]
                              ----------------         ----------------
                                  Customer                OPEN SKIES
                                  Initials                  Initials
<PAGE>
3.  SUPPORT FEES

<Table>
<Caption>
                        OPEN SKIES                                               FEES
                  RESPONSE CENTER SUPPORT
<S>                                                                   <C>
INITIAL SUPPORT: For first (30) days after implementation, (10)
ten available hours of included Response Center Support.                          *

BASIC SUPPORT: After Initial Support, (5) monthly available
hours of included Response Center Support.                                        *

ADDITIONAL NORMAL HOURLY SUPPORT: Normal user support
more than Initial or Base Support Hours or as otherwise
described in this Agreement.                                                      *

EXTENDED SUPPORT: Extended support for Revenue
Management, Take Flight, Skylights, APIs, GDS Connectivity
or Customer 3rd party systems or interfaces.                                      *

DIRECT CONSULTATION SUPPORT: Customer initiated contact
directly to OPEN SKIES research & development personnel,
thereby bypassing the OPEN SKIES Response Center. Direct                          *
Consultation will be invoiced at this rate.
</Table>

4.  OTHER FEES

<Table>
<Caption>
              OPEN SKIES
            OTHER SERVICES                              FEES
<S>                                             <C>
CUSTOM PROGRAMMING                                       *

DEDICATED ACCOUNT MANAGEMENT                             *

BUSINESS PROCESS AND CONSULTING SERVICES                 *
</Table>

5.  PAYMENT OF IMPLEMENTATION AND INSTALLATION FEES.  Immediately upon signing
    this Agreement, * * of all implementation and installation fees are due and
    payable. * percent (*%) will be due and payable upon system activation date
    for Host Reservation Services. The remaining balances of all implementation
    and installation fees are due and payable after the completion of the first
    3 months of airline operations from the date of the first flight.

                                 [Illegible]               [Illegible]
GOL-1-8-2001                   ----------------         ----------------
                                   Customer                OPEN SKIES
                                   Initials                  Initials
<PAGE>
6.   IMPLEMENTATION SERVICES TIMEFRAME: During the course of planning
     discussions related to this Agreement, OPEN SKIES acknowledges the "Target
     Dates" as requested by the Customer for completion of applicable portions
     of Implementation Services. These key dates are:

     -    "FIRST PASSENGER BOOKING" (ACTIVATION OF HOST RESERVATION SERVICES FOR
          CUSTOMER CALL CENTER USE):       TO BE DETERMINED

     -    "FIRST FLIGHT" (ACTIVATION OF HOST RESERVATION SERVICES FOR CUSTOMER
          AIRPORT LOCATION USE):      TO BE DETERMINED

     On the effective date of this Agreement, OPEN SKIES agrees to work with
     Customer, using best efforts to plan, coordinate and progress toward
     completion of the required Implementation Services within the timeframe
     preceding the Target Date(s). OPEN SKIES further agrees to initiate,
     mutually with the Customer, project-scope-analysis and project-planning
     communication to establish the final schedule for Implementation Services.

     The Customer understands these dates are objective dates, which are
     dependent on certain third-party agreements on behalf of both the Customer
     and OPEN SKIES. These third-party agreements may include but are not
     limited to the following as an example:

     - Airport Facility Use Agreements
     - All Telecommunications and Data Circuits
     - Credit Card Settlement and Authorization Agreements
     - Global Distribution System Agreements
     - Data Conversion Systems

     OPEN SKIES highly recommends that the Customer establish a primary
     Technical Project Manager contact who will be assigned to interact with the
     OPEN SKIES appointed Project Manager as soon as possible. Failure to
     appoint this individual may jeopardize the delivery of Implementation
     Services by OPEN SKIES.

7.   FEE COMMENCEMENT FOLLOWING IMPLEMENTATION SERVICES: The following three
     scenarios will determine the commencement schedule for the remaining fees
     and monthly recurrent fees as outlined in Exhibit B of this Agreement.

7.1  COMPLETION OF IMPLEMENTATION SERVICES ON-TIME FOR TARGET DATES: Effective
     on the Target Date of the Customer's "First Passenger Booking"
     (availability of the Host Reservation Services for use by Customer), all
     remaining and applicable fees will commence as listed in Exhibit B. These
     fees will commence regardless of actual use of Host Reservation Services or
     subsequent delay by the Customer.

7.2  REQUESTED DELAY BY OPEN SKIES: In the event that OPEN SKIES requests a
     delay in order to complete remaining Implementation Services, the remaining
     applicable fees will commence only on the actual date of completion of
     Implementation Services. OPEN SKIES will provide written notice of the new
     planned Target Date(s) and outline remaining Implementation Services.

7.3  REQUESTED BY CUSTOMER: In the event the Customer requests a delay in the
     completion of the Implementation Services based on reasons out of the
     control of the Customer, the recurring fees as outlined in Exhibit B will
     be rescheduled in accordance to a mutually agreed project plan. Such
     requested delay may result in rescheduling portions or all of the remaining
     Implementation Services to the next available time frame as evaluated by
     OPEN SKIES, unless mutually agreed in writing otherwise. In the event the
     Customer requests a delay in the completion of the Implementation Services
     based on reasons within the control of Customer, the recurring fees as
     outlined in Exhibit B will remain effective. Such requested delay may
     result in rescheduling portions or all of the remaining Implementation
     Services to the next available time frame as evaluated by OPEN SKIES,
     unless mutually agreed in writing otherwise.

     OPEN SKIES reserves the right to apply additional installation fees as are
     necessary when rescheduling the Implementation Services due to Customer
     request if adequate notice is not provided OPEN SKIES. All fees as
     described in the Agreement and Exhibit B are to be applied based on the
     scheduled Target Dates.

                                        [Illegible]             [Illegible]
GOL - 1-8-2001                          --------------          --------------
                                          Customer                  OPEN SKIES
                                          Initials                    Initials
<PAGE>
                                   EXHIBIT C

                              OPEN SKIES CONTACTS

1. CUSTOMER CONTACTS

OPEN SKIES agrees to provide contacts for the following areas. Customer should
use these contacts as necessary. Customer contract to non-authorized OPEN SKIES
personnel may result in Direct Consultation Fees as described in Exhibit B, Item
3.

1.1  OPEN SKIES RESPONSE CENTER CONTACT. The following number is to be utilized
     as described in Exhibit A, Section 1.3.1.

(U.S.) TELEPHONE:       (801) 947-7838

EMERGENCY:              (801) 947-7855

1.2  COMMERCIAL ACCOUNT EXECUTIVE/LIAISON. OPEN SKIES agrees that the following
     individual is authorized to communicate with Customer on behalf of OPEN
     SKIES with respect to account management, project funding, performance and
     other commercial issues with respect to the Reservation Services:

NAME:       TIME FRIEND

ADDRESS:    6322 SOUTH 3000 E., SALT LAKE CITY, UT 84121

TELEPHONE:  (801) 947-7815

FACSIMILE:  (801) 947-7811

E-MAIL:     TFRIEND@OPENSKIES.COM

1.3  AUTHORIZED FINANCIAL CONTACT. Customer may contact OPEN SKIES finance
     department at the following telephone number or e-mail regarding payments,
     invoices or other financial issues:

NAME:   GEORGE BENEDICT    PHONE: 801-947-7848    EMAIL: GBENEDICT@OPENSKIES.COM

NAME    GORDON EVANS       PHONE: 801-947-7878    EMAIL: GEVANS@OPENSKIES.COM

GOL - 1-8-2001                    [ILLEGIBLE]                        [ILLEGIBLE]
                                  -----------                        -----------
                                    Customer                          OPEN SKIES
                                    Initials                            Initials

<PAGE>
                                   EXHIBIT D

                               CUSTOMER CONTACTS

1.   CUSTOMER CONTACTS

1.1  CUSTOMER EMERGENCY CONTACT. Customer agrees that the following number is
     available and will be answered after hours for OPEN SKIES use in case of an
     emergency related to the Host Reservation Services. Failure for OPEN SKIES
     to obtain an answer from this Emergency Contact will prevent OPEN SKIES
     from providing support during an emergency. This may cause the system to be
     unavailable until such time that an Customer Emergency Contact may be
     reached.

     TELEPHONE: 55-11-3848-7795 (DEDALUS: GOL APPLICATION AND DATA CENTER
     SOLUTION PROVIDER HELP-DESK)

1.2  CUSTOMER ACCOUNT EXECUTIVE/LIAISON. Customer agrees that the following
     individual is authorized to communicate with OPEN SKIES and make decisions
     on behalf of Customer with respect to account management, project funding,
     performance, payment and other commercial issues with respect to the
     Reservation Services:

     NAME: WILSON MACIEL RAMOS

     TITLE: VICE-PRESIDENT - ADMINISTRATION AND IT

     ADDRESS: AVENIDA DOM JAIME DE BARROS CAMARA, 300

              PLANALTO

              09895-400 SAO BERNARDO DO CAMPO/SP

              BRAZIL

     TELEPHONE: 55-11-4355-6502

     FACSIMILE: 55-11-4355-6525

     E-MAIL: wmramos@golnaweb.com.br

1.3  AUTHORIZED SUPPORT CONTACTS. Customer may designate up to three (3)
     Authorized Support Contacts. The Authorized Support Contacts shall be the
     only persons authorized to access OPEN SKIES' telephone and Internet
     technical support systems (described in Exhibit A) on behalf of Customer:

-------------------------------------------------------------------------------

     NAME: MARIA ALICE GARCIA CAPPARELLI     PHONE: 55-11-4355-6530

     TITLE: I.T GENERAL MANAGER              EMAIL: macapparelli@golnaweb.com.br

-------------------------------------------------------------------------------

GOL - 1-8-2001                  [ILLEGIBLE INITIALS]       [ILLEGIBLE INITIALS]
                                --------------------       --------------------
                                      Customer                  OPEN SKIES
                                      Initials                   Initials
<PAGE>
     ___________________________________________________________________________
     NAME: CARLOS ALBERTO PINHEIRO           PHONE: 55 - 11 - 4355 - 6531

     TITLE: SYSTEM MANAGER                     EMAIL: capinheiro@golnaweb.com.br

     ---------------------------------------------------------------------------

     NAME: DEDALUS.COM                       PHONE: 55 - 11 - 3848 - 7795

     TITLE: GOL APPLICATION AND DATA           EMAIL: noc@dedalus.com.br
       CENTER SOLUTION PROVIDER
     ___________________________________________________________________________

1.4  CUSTOMER FINANCIAL/ACCOUNTS PAYABLE CONTACT. Customer agrees that the
     following individual(s) is(are) the proper accounting contracts to whom all
     invoices and accounting documents will be delivered to. These contacts we
     see to the timely payments of all invoices for services rendered under this
     agreement.

     NAME: WILSON MACIEL RAMOS

     TITLE: VICE-PRESIDENT - ADMINISTRATION AND IT

     ADDRESS: AVENIDA DOM JAIME DE BARROS CAMARA, 300

     PLANALTO

     09895-400 SAO BERNARDO DO CAMPO/SP

     BRAZIL

     TELEPHONE: 55 - 11 - 4355 - 6502

     FACSIMILE: 55 - 11 4355 - 6525

     E-MAIL: wmramos@golnaweb.com.br

     NAME:

     TITLE:

     ADDRESS:

     TELEPHONE:

     FACSIMILE:

     E-MAIL:

GOL - 1-8-2001                          [Illegible]              [Illegible]
                                        ___________              ___________
                                        Customer                 OPEN SKIES
                                        Initials                  Initials

<PAGE>
                                   EXHIBIT E

                       CUSTOMER RESPONSIBILITY CHECKLIST

1.   HARDWARE & SOFTWARE

     This list may not be all-inclusive, depending on the technical requirements
     of the Customer.

1.1  CURRENT SOFTWARE VERSION UPGRADES

     Customer is required to maintain the latest version of supported OPEN SKIES
     and related third party software as directed by the OPEN SKIES Response
     Center. Upon receipt of upgraded software, newer versions or notification
     of third party software updates, Customer must update their software
     versions within 15 days. Failure to complete the advised upgrades may
     result in the suspension of Supplied Support as described in Exhibit A,
     Section 1.3.

1.2  EQUIPMENT SPECIFICATIONS

     The Equipment Specifications outline the required, supportable hardware and
     software necessary for proper function and efficient operation of the OPEN
     SKIES Host Reservation Services and applicable products. Unless otherwise
     specified in this Agreement, the equipment and software listed below are
     the responsibility of the Customer.

     Call Center PC/Workstation Minimum Requirements (for FlightSpeed).

     -    Personal Computer with an Intel Pentium class processor (any speed
          greater than 300 Mhz). This includes Pentium, Pentium II and III class
          machines but excludes Celeron based systems or non-Intel brand based
          processors.
     -    BIOS and Operating System must be year 2000 compliant
     -    Minimum of 1 GB of hard disk space for operating system and OPEN SKIES
          software
     -    Windows 95/98 operating system
     -    15" color SVGA monitor (minimum of 800x600 resolution). Recommend
          non-interlaced monitors.
     -    Minimum of 64 Megabytes of RAM
     -    10/100 Network Interface Card (TCP/IP protocol)
     -    Mouse or other Microsoft Compatible Pointing Device

     Airport PC/Workstation Minimum Requirements.

     -    Personal Computer with an Intel Pentium class processor (any speed
          greater than 300 Mhz). This includes Pentium, Pentium II and III class
          machines but excludes Celeron based systems or non-Intel brand based
          processors.
     -    BIOS and Operating System must be year 2000 compliant
     -    Minimum of 1 GB of hard disk space for operating system and OPEN SKIES
          software
     -    Windows 95/98 operating system
     -    15" color SVGA monitor (minimum of 800x600 resolution). Recommend
          non-interlaced monitors.
     -    Minimum of 64 Megabytes of RAM
     -    10/100 Network Interface Card (TCP/IP protocol)
     -    Mouse or other Microsoft Compatible Pointing Device
     -    Terminal Emulation Software: Reflections (version 6.0 or higher); (or)
          Minisoft (version 320 32 bit)
     -    Minimum of two serial ports

     Airport Peripheral Equipment <<IF APPLICABLE>>.

-    BAG TAG PRINTERS: Genicom UBI 201 Bag Tag Printer. A firmware upgrade to
the printer through Genicom is required to support this OPEN SKIES product
feature. Air Transport Association approved printer stock is required. The
manufacturer of the printer may supply additional bag tag stock information

GOL - 1-8-2001               [ILLEGIBLE]                            [ILLEGIBLE]
                             ------------                          -------------
                               Customer                               OPEN SKIES
                               Initials                                 Initials

<PAGE>
and specification.
-   BOARDING PASS PRINTERS:
    OPTION A. Intermec EzCoder 301 Card Stock Printer. The manufacturer may
    supply specifications for card stock as supported by this printer.
    OPTION B: Three-inch thermal roll printer (Citizen idP3210 or Epson Thermal
    Roll Printers). Specifications for thermal roll stock are available from the
    printer manufacturer.

SkyLights Booking System Server, Minimum Requirements ((IF APPLICABLE))

-   Server class machine required, minimum processor type Intel Pentium III, 700
    Mhz or greater
-   IMPORTANT: Must be a dedicated, exclusive use PC server
-   BIOS and Operating System must be year 2000 compliant
-   Requires Windows NT 4.0 with Service Pack 5 installed running IIS 3+ or UNIX
    operating system
-   Minimum of 256 Megabytes of RAM
-   Minimum of 2 Gigabytes of hard disk space for operating system and software
    (RAID 5 Configuration is highly recommended)
-   Network/firewall/router equipment and related software (as appropriate)
-   Dedicated access to Internet with sufficient bandwidth for expected volume
-   Secure Socket Layer encryption Key/Certificate (SSL). Service through
    VeriSign is recommended

Web Hosting Server/Services, Minimum Requirements ((IF APPLICABLE))

-   This service is available from numerous third parties providing web hosting.

-   It consists of the hosted system and site, which provides web access for the
    Customer's primary Internet website to the public.

-   Necessary bandwidth for access to the Internet may require consultation with
    third party for appropriate sizing. Minimum of T1 access is recommended.

Revenue Management System Server/Workstation Minimum Requirements. ((IF
APPLICABLE))

-   IMPORTANT: Must be a dedicated, exclusive use PC Workstation/Server
-   Microsoft Access database version: Windows 98 Recommended or alternatively
    Windows 95. Microsoft Access 98 or greater.
-   SQL Server version: Windows NT Server 4.0 or higher with Service Pack 5
    installed. Microsoft SQL Server version 7.0 or greater.
-   700MHz Intel Pentium III Processor with MMX (or faster-Windows NT can
    support additional processors)
-   128 MB RAM (or higher); AGP and PCI bus; 100-133 MHz FSB
-   19" Monitor (or larger)
-   At least 18 GB IDE Hard Disk (Ultra66 or Wide SCSI/Ultra SCSI-2
    recommended); Maximum of two partitions. RAID controllers and backup
    hardware devices recommended for NT systems.
-   Minimum 8 MB 3D AGP Video Graphics Card
-   3D 64-Bit Sound Card with Speakers
-   10/100 MB Network Card (with 100 MB network, end to end)
-   56K Modem, with dedicated analog line or ISDN modem
-   3.5" Floppy Disk Drive
-   24X CD-ROM Drive
-   Internal R/W CD ROM with CDs or an Internal 1 GB Iomega Jazz Drive with Jazz
    Disks
-   30-Minute capable UPS (Uninterrupted Power Supply)
-   WinZip Decompression Software (version 7.0)
-   Symantec pcAnywhere32 (version 8.0 or higher)
-   Reflections Terminal Emulation Software (version 6.0 or higher)

GOL - 1-8-2001                    [ILLEGIBLE]                        [ILLEGIBLE]
                                  -----------                        -----------
                                    Customer                          OPEN SKIES
                                    Initials                            Initials

<PAGE>
     E-mail Server, Minimum Requirements < < IF APPLICABLE > >

     -    BIOS and Operating System must be year 2000 compliant

     -    Must be scalable and robust to handle anticipated e-mail volume for
          receipt e-mailing to passenger

     -    Refer to e-mail software instructions and technical documentation for
          proper hardware configuration.

     -    Customer may consider third party email hosting or email broadcast
          services available.

     Fax Server, Minimum Requirements < < IF APPLICABLE > >

     -    BIOS and Operating System must be year 2000 compliant

     -    Must be scalable and robust to handle anticipated fax volume for fax
          transmissions to passengers

     -    Office Extend Fax Server Software recommended

     -    Refer to fax software instructions for proper hardware configuration
          and sizing.

     Printers and Peripherals < < IF APPLICABLE > >

     -    Customer should contact OPEN SKIES for recent information regarding
          supported printers and peripherals.

     Data Warehouse Workstation < < IF APPLICABLE > >

     -    IMPORTANT: Must be a dedicated, exclusive use workstation

     -    PC Workstation, 700 MHz Intel Pentium III Processor with MMX (or
          faster; or more CPUs)

     -    BIOS and Operating System must be year 2000 compliant

     -    128 MB RAM (or higher)

     -    Refer to query tool software instructions for proper hardware
          configuration and sizing.

1.3  THIRD PARTY SOFTWARE REQUIRED.

     Customer Supplied Third Party Software. Customer is required to purchase
          directly from providers other related third party software licenses
          necessary to use the Host Reservation Services, including the
          following:

     -    Local Network Server Operating System(s) License: Windows NT 4.0,
          Novell or similar Operating System supporting TCP/IP protocols

     -    Terminal Emulation Software: Reflections (version 6.0 or higher); (or)
          Minisoft (version 320 32 bit) on each client workstation requiring
          access to Reporting and Airport Check-In capabilities.

     -    Print Spooling Software. Espul Software. Required for non-Jet Direct
          network printers.

     -    Optional: Postal Code lookup software

     -    Optional: Office Extend Fax (Fax server)

1.4  NETWORK HARDWARE, SOFTWARE AND DATA CIRCUITS.

     -    Data Circuits. Customer must already have or must install the
          necessary equipment and circuits to support their primary call center
          sites and remote locations, including field stations. OPEN SKIES
          requires a LAN/WAN network supporting TCP/IP protocols.

     -    Routers, DSU/CSUs and Modems. Customer should contact OPEN SKIES for
          recent information regarding supported routers and other network
          communication equipment.

     -    IP Addressing. OPEN SKIES requires that all hosted Customers use
          Internet Registered IP addresses on all client workstations or devices
          that require connectivity to the OPEN SKIES Host Reservation Services.
          Alternatively, OPEN SKIES requires a NAT (Network Address Translation)
          router to be installed behind the OPEN SKIES gateway router. The NAT
          must then have the Internet Registered IP address.

     -    Customer Provided Data Circuits. OPEN SKIES requires a review of the
          proposed primary or backup data circuit(s) prior to a third party
          agreement and installation. Where possible, OPEN SKIES will use
          reasonable effort to provide all necessary specifications and extend
          management of the data circuit as permitted by the Customer and the
          third party supplying the data circuit(s).

GOL - 1-8-2001                       [ILLEGIBLE]               [ILLEGIBLE]
                                --------------------       --------------------
                                      Customer                  OPEN SKIES
                                      Initials                   Initials
<PAGE>
1.5  CREDIT CARD PROCESSING & SETTLEMENT

     Banks & Services. OPEN SKIES currently supports the following services for
Authorization Services:

          -    Card Types: OPEN SKIES currently supports VISA, American Express,
               MasterCard and Discover Card transactions. Not supported are
               debit cards, ATM cards other credit cards requiring an
               accompanying Personal Identification Number (PIN).
          -    Authorization: VISANET
          -    Settlement: U.S. Bank, or other OPEN SKIES approved bank or
               clearing service. Upon request, OPEN SKIES will provide
               specifications for settlement records, which are required for
               conformity by the Customer's selected bank.

     Data Circuits. Customer must arrange and pay for necessary circuits for
     authorization and settlement file transmissions.

1.6  GLOBAL DISTRIBUTION SYSTEM PARTICIPATION AND DATA CIRCUITS

     Customer must negotiate and have in place, no later than 30 days prior to
     service, the necessary participating agreements with each of the OPEN SKIES
     supported Global Distribution Systems. Connection fees as described in
     Exhibit B and line charges may apply.

                                       4

<PAGE>
Hosted Services Agreement                                         NAVITAIRE Inc.

                               AMENDMENT NO. 1 TO

                      NAVITAIRE HOSTED SERVICES AGREEMENT

This Amendment No. 1 to the NAVITAIRE Hosted Services Agreement (this
"Amendment"), effective as of DATE July 31, 2003, is entered into by and between
NAVITAIRE Inc., a Delaware corporation and the successor by merger to Open
Skies, Inc. ("NAVITAIRE"), ("NAVITAIRE"), and GOL Linhas Aeries Inteligentes, a
Brazilian corporation ("Customer"). Initially capitalized terms used but not
otherwise defined herein shall have the meanings assigned to such terms in the
Agreement (as defined below).

A.      Open Skies, Inc., a predecessor of NAVITAIRE, and Customer are parties
        to that certain NAVITAIRE Hosted Services Agreement dated as of October
        6, 2000 (the "Agreement"), pursuant to which NAVITAIRE performs Hosted
        Services for Customer for services commencing January 8, 2001.

B.      Section 18.1 of the Agreement permits the parties to amend the terms and
        conditions of the Agreement provided such amendment is made in writing
        signed by the parties.

C.      NAVITAIRE and Customer desire to amend the terms of the Agreement as
        provided below.

Accordingly, and in consideration of the foregoing, and for other good and
valuable consideration, the receipt and adequacy of which are hereby
acknowledged, the parties hereby agree as follows:

1.      Amendment to Add the Check-In API functionality in GOL's Live account,
        as specified below.

                 GOL IPR 28251: CHECK-IN API INTERFACE FOR GOL

OPEN SKIES TO PROVIDE THE FOLLOWING FOR THE HOSTED CHECK-IN API:

Check-In access from the GOL Production Environment

Check-In access from the GOL Test Environment

Documentation

Support Desk access for any issues related to the API, subject to
terms of current contract

IMPLEMENTATION  US$*
(Please note the second API to be implemented is a $* fee.)

MONTHLY API INFRASTRUCTURE HOSTING FEE (THIS IS APPLICABLE PER API)

<Table>
<Caption>
TOTAL MONTHLY HOSTED SEGMENTS                     COST
-----------------------------                     ----
<S>                                             <C>
0-500,000                                       US$ *
500,001-1,500,000                               US$ *
1,500,001+                                      US$ *
</Table>

                                       1
<PAGE>
Hosted Services Agreement                                         NAVITAIRE Inc.

This fee is in addition to the standard Host Reservations charges.

2.   NO OTHER CHANGES. Except as specifically amended by this Amendment, all
     other provisions of the Agreement remain in full force and effect. This
     Amendment shall not constitute or operate as a waiver of, or estoppel with
     respect to, any provisions of the Agreement by any party hereto.

3.   COUNTERPARTS. This Amendment may be executed in one or more counterparts,
     each of which shall be deemed an original, but all of which together shall
     constitute one and the same agreement.

4.   SUCCESSORS AND ASSIGNS. This Amendment shall inure to the benefit of and be
     binding upon NAVITAIRE and the Customer and their respective successors,
     heirs and assigns.

IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the
day and year first above written.

                                        NAVITAIRE INC.

                                        By: /s/ illegible signature
                                           ----------------------------------
                                        Its: CEO
                                            ---------------------------------

                                        CUSTOMER

                                        By: /s/ illegible signature
                                           ----------------------------------
                                        Its:
                                            ---------------------------------
                                        Airline:
                                                -----------------------------

                                       2
<PAGE>
Hosted Services Agreement                                         NAVITAIRE Inc.

                               AMENDMENT NO. 2 TO

                       NAVITAIRE HOSTED SERVICE AGREEMENT

This Amendment No. 2 to the NAVITAIRE Hosted Services Agreement (this
"Amendment"), effective as of November 1, 2003, is entered into by and between
NAVITAIRE Inc., a Delaware corporation and the successor by merger to Open
Skies, Inc. ("NAVITAIRE"), ("NAVITAIRE"), and Gol Transportes Aereos S.A.
(formerly known as Gol Transportes Aereos Ltda.), a Brazilian corporation
("Customer"). Initially capitalized terms used but not otherwise defined herein
shall have the meanings assigned to such terms in the Agreement (as defined
below).

A.    Open Skies, Inc., a predecessor of NAVITAIRE, and Customer are parties to
      that certain NAVITAIRE Hosted Services Agreement dated as of October 6,
      2000 (the "Agreement"), pursuant to which NAVITAIRE performs Hosted
      Services for Customer for services commencing January 8, 2001.

B.    Section 18.1 of the Agreement permits the parties to amend the terms and
      conditions of the Agreement provided such amendment is made in writing
      signed by the parties.

C.    NAVITAIRE and Customer desire to amend the terms of the Agreement as
      provided below.

Accordingly, and in consideration of the foregoing, and for other good and
valuable consideration, the receipt and adequacy of which are hereby
acknowledged, the parties hereby agree as follows:

1     Amendment to add the Booking API functionality in GOL's Live account, as
      specified below.

                          GOL IPR 19525: API QUESTIONS
            GOL IPR 32968: WE'D LIKE TO TAKE THE (BOOKING) API LIVE

OPEN SKIES TO PROVIDE THE FOLLOWING FOR THE HOSTED BOOKING API:
--------------------------------------------------------------------------------
Booking API access from the GOL Production Environment
--------------------------------------------------------------------------------
Booking API access from the GOL Test Environment
--------------------------------------------------------------------------------
Documentation
--------------------------------------------------------------------------------
Support Desk access for any issues related to the API, subject to terms of
current contract
--------------------------------------------------------------------------------

IMPLEMENTATION                   US$ *
(Please note that this is the second API to be implemented at Customer, and
therefore incurs a $* fee instead of the customary $15,000 fee.)

MONTHLY API INFRASTRUCTURE HOSTING FEE
--------------------------------------------------------------------------------
TOTAL MONTHLY HOSTED SEGMENTS                  COST
--------------------------------------------------------------------------------
0-500,000                                    US$ *
--------------------------------------------------------------------------------
500,001-1,500,000                            US$ *
--------------------------------------------------------------------------------
1,500,001+                                   US$ *
--------------------------------------------------------------------------------

This fee is in addition to the standard Host Reservations charges; as well as
the Skylights booking charge as documented in the Hosted Reservations Services
agreement. Booking API transactions are subject to segment fees and Skylights
segment fees, per the existing contract.

                                                     [SEAL - SAOGJ Aprovado GOL]

                                       1

<PAGE>
Hosted Services Agreement                                         NAVITAIRE Inc.

API TRANSACTION THRESHOLD
As the API is not intended for robotic processes or low fare search by the
third parties, Navitaire will charge an incremental $* per transaction for
any transactions exceeding a 20 to 1 look-to-book ratio.

2    NO OTHER CHANGES. Except as specifically amended by this Agreement, all
     other provisions of the Agreement remain in full force and effect. This
     Amendment shall not constitute or operate as a waiver, or estoppel with
     respect to, any provisions of the Agreement by any party hereto.

3    COUNTERPARTS. This Amendment may be executed in one or more counterparts,
     each of which shall be deemed an original, but all of which together shall
     constitute one and the same agreement.

4    SUCCESSORS AND ASSIGNS. This Amendment shall inure to the benefit of and be
     binding upon NAVITAIRE and the Customer and their respective successors,
     heirs and assigns.

IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the
day and year first above written.

NAVITAIRE INC.

By:   [ILLEGIBLE SIGNATURE]
    ------------------------

Title:    CEO
       ---------------------

Date:   December 10, 2003
      ----------------------

CUSTOMER

By:   [ILLEGIBLE SIGNATURE]
    ------------------------

Title:    PRESIDENT
       ---------------------

Airline:   [ILLEGIBLE]
         -------------------

Date:   December 2nd, 2003
      ----------------------

                                                     [SAOGJ -ABROVADO- GOL SEAL]

                                       2

                                             OPPENHEIMER: 1487412 v01 09/25/2003
<PAGE>
Hosted Services Agreement                                         NAVITAIRE Inc.

                               AMENDMENT NO. 3 TO

                      NAVITAIRE HOSTED SERVICES AGREEMENT

This Amendment No. 3 to the Open Skies, Inc. Reservation Services and Software
License Use Agreement (this "Amendment"), effective as of November 1, 2003, is
entered into by and between NAVITAIRE Inc., a Delaware corporation and the
successor by merger to Open Skies, Inc. ("NAVITAIRE"), ("NAVITAIRE"), and GOL
Transportes Aereos S.A. (formerly known as GOL Transportes Aereos Ltda.), a
Brazilian corporation ("Customer"). Initially capitalized terms used but not
otherwise defined herein shall have the meanings assigned to such terms in the
Agreement (as defined below).

A.   Open Skies, Inc., a predecessor of NAVITAIRE, and Customer are parties to
     that certain Open Skies, Inc. Reservation Services and Software License Use
     Agreement dated as of October 6, 2000 (the "Agreement"), pursuant to which
     NAVITAIRE performs Hosted Services for Customer for services commencing
     January 8, 2001.

B.   Section 18.1 of the Agreement permits the parties to amend the terms and
     conditions of the Agreement provided such amendment is made in writing
     signed by the parties.

C.   NAVITAIRE and Customer desire to amend the terms of the Agreement as
     provided below.

Accordingly, and in consideration of the foregoing, and for other good and
valuable consideration, the receipt and adequacy of which are hereby
acknowledged, the parties hereby agree as follows:

1    AMENDMENT REGARDING REVENUE MANAGEMENT SERVICES. In lieu of the Revenue
     Management Services stated in the Agreement, NAVITAIRE will provide
     Customer with Hosted Revenue Management Services. Options to use O&D will
     be discussed as a separate agreement after completion of the O&D pilot
     project that is in progress. Optimizing by O&D may incur additional
     charges. NAVITAIRE will work with Customer to structure the O&D
     optimization such that Customer's business needs are met without incurring
     additional O&D fees.

NAVITAIRE TO PROVIDE THE FOLLOWING FOR THE HOSTED REVENUE MANAGEMENT SERVICES:

Installation and transfer to a hosted environment, including 8 days of web
training

Access from GOL's production environment

Documentation

Support Desk access for any issues subject to terms of current contract

IMPLEMENTATION FEES                     US$ *
These Implementation Fees assume that all staff work from their respective home
offices throughout the installation.

Implementation is expected to be completed by February 1, 2004. GOL is
responsible for timely delivery of quality data from their current system.

                                                       [SAOGJ Aprovado GOL SEAL]
<PAGE>
Hosted Services Agreement                                         NAVITAIRE Inc.

MONTHLY RECURRING SERVICE FEES - REVENUE MANAGEMENT SERVICES/PRODUCTS

<Table>
<Caption>
                                                          HOSTED REVENUE
                                                       MANAGEMENT SERVICES
                                                               RMS
                                                       -------------------
                                                       PER HOSTED BOARDED
MONTHLY BOARDED PASSENGER TIER                              PASSENGER
------------------------------                         -------------------
<S>                                                   <C>
First 500,000 monthly Boarded Passengers              $* US per Boarded
                                                            Passenger
500,001 and higher monthly Boarded Passengers         $* US per Boarded
                                                            Passenger
</Table>

This fee schedule replaces the license RMS fee schedule in Exhibit B, Section 2
of the current Agreement.

SERVICE LEVEL AND PENALTIES
Penalty measurement will commence 30 days after completion of the installation.

1.  Delivery of Forecast, Business        *% of the data delivers complete by
    Statistics, and Recommendations       8:00am in the time zone of GOL
                                          headquarters (Brazil) receiving the
                                          results, averaged over a 90-day
                                          period, with the exception of mutually
                                          agreed upon scheduled downtime for
                                          system maintenance.

2.  Availability of the User Interface    *% of the scheduled availability,
                                          averaged over a 90-day period.
                                          Scheduled availability is from 8:00am
                                          to 6:00pm in the time zone of GOL
                                          headquarters (Brazil) Monday through
                                          Friday, and Saturday and Sunday as
                                          agreed upon, with the exception of
                                          mutually agreed upon scheduled
                                          downtime for system maintenance.

PERFORMANCE STANDARDS

NAVITAIRE will make commercially reasonable best efforts to achieve the Service
Levels as described above.

Deliverable 1 above will be measured based upon each calendar day. Should
NAVITAIRE fail to deliver the appropriate data by the agreed to time, that day
would be considered a failed delivery. For each day missed that falls below the
agreed to service level, NAVITAIRE will credit GOL * of the standard
monthly ASP Service Fee.

Deliverable 2 above will be measured based on minutes of system availability
during the defined business day. For each minute missed that falls below the
agreed to service level, NAVITAIRE will credit GOL with * of the standard
monthly ASP Service Fee (* hours per day, * business days per month).

In no event shall these credits exceed * for any single day and * percent (*%)
of the total monthly fee for any single month.

                                       2

<PAGE>
Hosted Services Agreement                                         NAVITAIRE INC.

This service level will be measured on a quarterly basis with the NAVITAIRE
Account Manager responsible for reporting relevant information by the 5th
business day of the month following the relevant quarter (as an example, the
5th of April, July, October and January for calendar quarters). Credits will be
applied to the following month's invoice for Revenue Management Services.

2     NO OTHER CHANGES.  Except as specifically amended by this Amendment, all
      other provisions of the Agreement remain in full force and effect. This
      Amendment shall not constitute or operate as a waiver of, or estoppel with
      respect to, any provisions of the Agreement by any party hereto.

3     COUNTERPARTS.  This Amendment may be executed in one or more counterparts,
      each of which shall be deemed an original, but all of which together shall
      constitute one and the same agreement.

4     SUCCESSORS AND ASSIGNS.  This Amendment shall inure to the benefit of and
      be binding upon NAVITAIRE and the Customer and their respective
      successors, heirs and assigns.

IN WITNESS WHEREOF, the parties hereto have executed this Amendment as of the
day and year first above written.

                                    NAVITAIRE INC.

                                    By: [ILLEGIBLE]
                                       ----------------------------
                                    Title: CEO
                                          -------------------------

                                    CUSTOMER

                                    By: [ILLEGIBLE]
                                       ----------------------------
                                    Title:
                                          -------------------------
                                    AIRLINE:
                                            -----------------------

                                                 [SEAL - SAOGJ - Aprovado - GOL]

                                         [ILLEGIBLE]   [ILLEGIBLE]   [ILLEGIBLE]

                                       3

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