Document:

EX-10.12(b)

 Exhibit 10.12(b) 

AMENDMENT NO. 1 
 TO THE

 VWR INTERNATIONAL, LLC RETIREMENT PLAN 

(As Amended and Restated Effective January 1, 2011) 

WHEREAS, VWR International, LLC (“VWR”) maintains the VWR International, LLC Retirement Plan (the “Plan”) for the
benefit of its selected employees; and 
 WHEREAS, the Plan was most recently amended and restated effective January 1, 2011;
and 
 WHEREAS, Section 11.1 of the Plan provides that the Benefit and Retirement Plan Committee of VWR (the
“Committee”) is authorized to adopt Plan amendments that have no substantial adverse impact on any “Employer” or the Plan; and 

WHEREAS, the Committee desires to amend the Plan to add the funding-based benefit limitations required by Section 436 of the
Internal Revenue Code of 1986, as amended, and the regulations thereunder. 
 NOW, THEREFORE, effective as of January 1, 2013,
the Plan is hereby amended as follows: 
  

	 	1.	Section 5.8 of the Plan is amended and restated in its entirety to read as follows: 

  

	 	“5.8	Limitations Based on Funded Status. 

 Notwithstanding any other
provision of the Plan to the contrary, the following limitations shall apply effective for Plan Years beginning on or after January 1, 2008: 

(a) AFTAP Between 60 and 80 Percent. Notwithstanding any other provisions of the Plan, if the Plan’s AFTAP for a
Plan Year is less than 80% (or would be less than 80% to the extent described in Section 5.8(a)(ii) below), but is not less than 60%, then the limitations set forth in this Section 5.8 apply. 

(i) 50 Percent Limitation on Single Sum Payments, Other Accelerated Forms of Distribution, and Other Prohibited
Payments. A Participant or Beneficiary is not permitted to elect, and the Plan shall not pay, a single sum payment or other optional form of benefit that includes a Prohibited Payment with an Annuity Starting Date on or after the applicable
Section 436 Measurement Date, and the Plan shall not make any payment for the purchase of an irrevocable commitment from an insurer to pay benefits or any other payment or transfer that is a Prohibited Payment, unless the present value of the
portion of the benefit that is being paid in a Prohibited Payment does not exceed the lesser of: 
 (A) 50% of the present
value of the benefit payable in the optional form of benefit that includes the Prohibited Payment; or 
 (B) 100% of the
PBGC maximum benefit guarantee amount (as defined in Treas. Reg. §1.436-1(d)(3)(iii)(C)). 

 The limitation set forth in this Section 5.8(a)(i) does not apply to any payment of a
benefit which under section 411(a)(11) of the Code may be immediately distributed without the consent of the Participant. If an optional form of benefit that is otherwise available under the terms of the Plan is not available to a Participant or
Beneficiary as of the Annuity Starting Date because of the application of the requirements of this Section 5.8(a)(i), the Participant or Beneficiary is permitted to elect to bifurcate the benefit into unrestricted and restricted portions (as
described in Treas. Reg. §1.436-1(d)(3)(iii)(D)). The Participant or Beneficiary may also elect any other optional form of benefit otherwise available under the Plan at that Annuity Starting Date that would satisfy the 50%/PBGC maximum benefit
guarantee amount limitation described in this Section 5.8(a)(i), or may elect to defer the benefit in accordance with any general right to defer commencement of benefits under the Plan. 

(ii) Plan Amendments Increasing Liability for Benefits. No amendment to the Plan that has the effect of increasing
liabilities of the Plan by reason of increases in benefits, establishment of new benefits, changing the rate of benefit accrual, or changing the rate at which benefits become nonforfeitable shall take effect in a Plan Year if the AFTAP for the Plan
Year is: 
 (A) Less than 80%; or 

(B) 80% or more, but would be less than 80% if the benefits attributable to the amendment were taken into account in
determining the AFTAP. 
 The limitation set forth in this Section 5.8(a)(ii) does not apply to any amendment to the Plan that provides
a benefit increase under a Plan formula that is not based on compensation, provided that the rate of such increase does not exceed the contemporaneous rate of increase in the average wages of Participants covered by the amendment. 

(b) AFTAP Less Than 60 Percent. Notwithstanding any other provisions of the Plan, if the Plan’s AFTAP for a Plan
Year is less than 60% (or would be less than 60% to the extent described in Section 5.8(b)(ii) below), then the limitations in this Section 5.8(b) apply. 

(i) Single Sums, Other Accelerated Forms of Distributions, and Other Prohibited Payments Not Permitted. A Participant
or 

  
 - 2 - 

 
Beneficiary is not permitted to elect, and the Plan shall not pay, a single sum payment or other optional form of benefit that includes a Prohibited Payment with an Annuity Starting Date on or
after the applicable Section 436 Measurement Date, and the Plan shall not make any payment for the purchase of an irrevocable commitment from an insurer to pay benefits or any other payment or transfer that is a Prohibited Payment. The
limitation set forth in this Section 5.8(b)(i) does not apply to any payment of a benefit which under section 411(a)(11) of the Code may be immediately distributed without the consent of the Participant. 

(ii) Shutdown Benefits and Other Unpredictable Contingent Event Benefits Not Permitted to be Paid. An Unpredictable
Contingent Event Benefit with respect to an Unpredictable Contingent Event occurring during a Plan Year shall not be paid if the AFTAP for the Plan Year is: 

(A) Less than 60%; or 

(B) 60% or more, but would be less than 60% if the AFTAP were redetermined applying an actuarial assumption that the
likelihood of occurrence of the Unpredictable Contingent Event during the Plan Year is 100%. 
 (iii) Benefit Accruals
Frozen. Benefit accruals under the Plan shall cease as of the applicable Section 436 Measurement Date. In addition, if the Plan is required to cease benefit accruals under this Section 5.8(b)(iii), then the Plan is not permitted to be
amended in a manner that would increase the liabilities of the Plan by reason of an increase in benefits or establishment of new benefits. 

(c) Limitations Applicable if the Company is in Bankruptcy. Notwithstanding any other provisions of the Plan to the
contrary, a Participant or Beneficiary is not permitted to elect, and the Plan shall not pay, a single sum payment or other optional form of benefit that includes a Prohibited Payment with an Annuity Starting date that occurs during any period in
which the Company is a debtor in a case under Title 11, United States Code, or similar federal or state law, except for payments made within a Plan Year with an Annuity Starting Date that occurs on or after the date on which the Plan’s enrolled
actuary certifies that the Plan’s AFTAP for that Plan Year is not less than 100%. In addition, during such period in which the Company is a debtor, the Plan shall not make any payment for the purchase of an irrevocable commitment from an
insurer to pay benefits or any other payment or transfer that is a Prohibited Payment, except for payments that occur on a date within a Plan Year that is on or after the date on which the Plan’s enrolled actuary certifies that the Plan’s
AFTAP for that Plan Year is not less than 100%. The limitation set forth in this Section 5.8(c) does not apply to any payment of a benefit which under section 411(a)(11) of the Code may be immediately distributed without the consent of the
Participant. 

  
 - 3 - 

 (d) Provisions Applicable After Limitations Cease to Apply. 

(i) Resumption of Prohibited Payments. If a limitation on Prohibited Payments under Sections 5.8(a)(i), 5.8(b)(i), or
5.8(c) applied to the Plan as of a Section 436 Measurement Date, but that limit no longer applies to the Plan as of a later Section 436 Measurement Date, then that limitation does not apply to benefits with Annuity Starting Dates that are
on or after that later Section 436 Measurement Date. 
 (ii) Resumption of Benefit Accruals. If a limitation on
benefit accruals under Section 5.8(b)(iii) applied to the Plan as of a Section 436 Measurement Date, but that limitation no longer applies to the Plan as of a later Section 436 Measurement Date, then benefit accruals shall resume
prospectively and that limitation does not apply to benefit accruals that are based on service on or after that later Section 436 Measurement Date, except as otherwise provided under the Plan. The Plan shall comply with the rules relating to
partial years of participation and the prohibition on double proration under Department of Labor Regulation 29 CFR section 2530.204-2(c) and (d). 

(iii) Shutdown and Other Unpredictable Contingent Event Benefits. If an Unpredictable Contingent Event Benefit with
respect to an Unpredictable Contingent Event that occurs during the Plan Year is not permitted to be paid after the occurrence of the event because of the limitation of Section 5.8(b)(11), but is permitted to be paid later in the same Plan Year
(as a result of additional contributions or pursuant to the enrolled actuary’s certification of the AFTAP for the Plan Year that meets the requirements of Treas. Reg. §1.436-1(g)(5)(ii)(B)), then that Unpredictable Contingent Event Benefit
shall be paid, retroactive to the period that benefit would have been payable under the terms of the Plan (determined without regard to Section 5.8(b)(ii)). If the Unpredictable Contingent Event Benefit does not become payable during the Plan
Year in accordance with the preceding sentence, then the Plan is treated as if it does not provide for that benefit. 
 (iv)
Treatment of Plan Amendments That Do Not Take Effect. If a Plan amendment does not take effect as of the effective date of the amendment because of the limitation of Section 5.8(a)(ii) or 5.8(b)(iii), but is permitted to take effect
later in the same Plan Year (as a result of additional contributions or pursuant to the enrolled actuary’s certification of the AFTAP for the Plan Year that meets the requirements of Treas. Reg. §1.436-1(g)(5)(ii)(C)), then the Plan
amendment must automatically take effect as of the first day of the Plan Year (or, if later, the original effective date of the amendment). If the Plan amendment cannot take effect during the same Plan Year, then it shall be treated as if it were
never adopted, unless the Plan amendment provides otherwise. 

  
 - 4 - 

 (e) Notice Requirement. See Section 101(j) of ERISA for rules
requiring the plan administrator of a single employer defined benefit pension plan to provide a written notice to Participants and Beneficiaries within 30 days after certain specified dates if the Plan has become subject to a limitation described in
Sections 5.8(a)(i), 5.8(b), or 5.8(c). 
 (f) Methods to Avoid or Terminate Benefit Limitations. See sections
436(b)(2), (c)(2), (e)(2) and (f) of the Code and Treas. Reg. §1.436-1(f) for rules relating to employer contributions and other methods to avoid or terminate the application of the limitations set forth in Sections 5.8(a) through
(c) for a Plan Year. In general, the methods the Company may use to avoid or terminate one or more of the benefit limitations under Sections 5.8(a) through (c) include employer contributions and elections to increase the amount of plan
assets which are taken into account in determining the AFTAP, making an employer contribution that is specifically designated as a current year contribution that is made to avoid or terminate application of certain of the benefit limitations, or
providing security to the Plan. 
 (g) Special Rules. 

(i) Rules of Operation for Periods Prior to and After Certification of Plan’s AFTAP. 

(A) In General. Section 436(h) of the Code and Treas. Reg. §1.436-1(h) sets forth a series of presumptions
that apply (1) before the Plan’s enrolled actuary issues a certification of the Plan’s AFTAP for the Plan Year and (2) if the Plan’s enrolled actuary does not issue a certification of the Plan’s AFTAP for the Plan Year
before the first day of the 10th month of the Plan Year (or if the Plan’s enrolled actuary issues a range certification for the Plan Year pursuant to Treas. Reg. §1.436-1(h)(4)(ii) but does not issue a certification of the specific AFTAP
for the Plan by the last day of the Plan Year). For any period during which a presumption under section 436(h) of the Code and Treas. Reg. §1.436-1(h) applies to the Plan, the limitations under Sections 5.8(a) through (c) are applied to
the Plan as if the AFTAP for the Plan Year were the presumed AFTAP determined under the rules of section 436(h) of the Code and Treas. Reg. §1.436-1(h)(1), (2) or (3). These presumptions are set forth in Section 5.8(g)(i)(B) through
(D). 
 (B) Presumption of Continued Underfunding Beginning First Day of Plan Year. If a limitation under Sections
5.8(a), (b) or (c) applied to the Plan on the last day of the preceding Plan Year, then, commencing on the first day of the current Plan Year and continuing until the Plan’s enrolled actuary issues a certification of the AFTAP of the
Plan for the current Plan Year, or, if earlier, the date Section 5.8(g)(i)(C) or 5.8(g)(i)(D) applies to the Plan: 

(1) The AFTAP of the Plan for the current Plan Year is presumed to be the AFTAP in effect on the last day of the preceding
Plan Year; and 
 (2) The first day of the current Plan Year is a Section 436 Measurement Date. 

  
 - 5 - 

 (C) Presumption of Underfunding Beginning First Day of 4th Month. If the
Plan’s enrolled actuary has not issued a certification of the AFTAP for the Plan Year before the first day of the 4th month of the Plan Year and the Plan’s AFTAP for the preceding Plan Year was either at least 60% but less than 70% or at
least 80% but less than 90%, or is described in Treas. Reg. § 1.436-1(h)(2)(ii), then, commencing on the first day of the 4th month of the current Plan Year and continuing until the Plan’s enrolled actuary issues a certification of the
AFTAP for the Plan for the current Plan Year, or, if earlier, the date Section 5.8(g)(i)(D) applies to the Plan: 
 (1)
the AFTAP of the Plan for the current Plan Year is presumed to be the Plan’s AFTAP for the preceding Plan Year reduced by 10 percentage points; and 

(2) the first day of the 4th month of the current Plan Year is a Section 436 Measurement Date. 

(D) Presumption of Underfunding On and After First Day of 10th Month. If the Plan’s enrolled actuary has not
issued a certification of the AFTAP for the Plan Year (or if the Plan’s enrolled actuary has issued a range certification for the Plan Year pursuant to Treas. Reg. §1.436-1(h)(4)(ii) but has not issued a certification of the specific AFTAP
for the Plan Year by the last day of the Plan Year), then, commencing on the first day of the 10th month of the current Plan Year and continuing through the end of the Plan Year: 

(1) the AFTAP of the Plan for the current Plan Year is presumed to be less than 60%; and 

(2) the first day of the 10th month of the current Plan Year is a Section 436 Measurement Date. 

(ii) Certain Frozen Plans and Other Special Rules. 

(A) Plan Termination. The limitations on Prohibited Payments in Section 5.8(a)(i), 5.8(b)(i) and 5.8(c) do not
apply to Prohibited Payments that are made to carry out the termination of the Plan in accordance with applicable law. Any other limitations under this section of the Plan do not cease to apply as a result of termination of the Plan. 

  
 - 6 - 

 (B) Exception to Limitations on Prohibited Payments Under Certain Frozen
Plans. The limitations on Prohibited Payments set forth in Sections 5.8(a)(i), 5.8(b)(i) and 5.8(c) do not apply for a Plan Year if the terms of the Plan, as in effect for the period beginning on September 1, 2005, and continuing through
the end of the Plan Year, provide for no benefit accruals with respect to any Participants. This Section 5.8(g)(ii)(B) shall cease to apply as of the date any benefits accrue under the Plan or the date on which a Plan amendment that increases
benefits takes effect. 
 (C) Special Rules Relating to Unpredictable Contingent Event Benefits and Plan Amendments
Increasing Benefit Liability. During any period in which none of the presumptions under Section 5.8(g)(i) apply to the Plan and the Plan’s enrolled actuary has not yet issued a certification of the Plan’s AFTAP for the Plan Year,
the limitations under Sections 5.8(a)(ii) and 5.8(b)(ii) shall be based on the inclusive presumed AFTAP for the Plan, calculated in accordance with the rules of Treas. Reg. §1.436-1(g)(2)(iii). 

(iii) Special Rules Under PRA 2010. 

(A) Payments Under Social Security Leveling Options. For purposes of determining whether the limitations under Sections
5.8(a)(i) or 5.8(b)(i) apply to payments under a social security leveling option, within the meaning of section 436(j)(3)(C)(i) of the Code, the AFTAP for a Plan Year shall be determined in accordance with the “Special Rule for Certain
Years” under section 436(j)(3) of the Code and any Treasury regulations or other published guidance thereunder issued by the Internal Revenue Service. 

(B) Limitation on Benefit Accruals. For purposes of determining whether the accrual limitation under
Section 5.8(b)(iii) applies to the Plan, the AFTAP for a Plan Year shall be determined in accordance with the “Special Rule for Certain Years” under section 436(j)(3) of the Code (except as provided under section 203(b) of the
Preservation of Access to Care for Medicare Beneficiaries and Pension Relief Act of 2010, if applicable). 
 (iv)
Interpretation of Provisions. The limitations imposed by this Section 5.8 shall be interpreted and administered in accordance with section 436 of the Code and Treas. Reg. §1.436-1. 

  
 - 7 - 

	 	(h)	Definitions. The definitions in the following Treasury Regulations apply for purposes of Sections 5.8(a) through (g): section 1.436-1(j)(1), defining Adjusted Funding Target Attainment Percentage
(“AFTAP”); section 1.436-1(j)(2), defining Annuity Starting Date; section 1.436-1(j)(6), defining Prohibited Payment; section 1.436-1(j)(8), defining Section 436 Measurement Date; and section 1.436-1(j)(9), defining an Unpredictable
Contingent Event and an Unpredictable Contingent Event Benefit.” 

  

	 	2.	Section 11.5 of the Plan is hereby deleted in its entirety. 

 IN WITNESS
WHEREOF, the Benefit and Retirement Plan Committee has caused this Amendment No. 1 to be adopted on behalf of VWR International, LLC this 16th day of December, 2013. 

 

									
	Attest:	 		 	VWR INTERNATIONAL, LLC
				
	 /s/ Pam Klonaris
	 		 	By:	 	 /s/ James M. Kalinovich

					
	Title:	 	 Treasury Analyst
	 		 	Title:	 	 VP and Corporate Treasurer

  
 - 8 -EXHIBIT 10.22 

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You agree to provide salesforce.com
with complete and accurate billing and contact information. This information
includes your legal company name, street address, e-mail address, and name and
telephone number of an authorized billing contact and License Administrator. You
agree to update this information within 30 days of any change to it. If the
contact information you have provided is false or fraudulent, salesforce.com
reserves the right to terminate y access to the Service in addition to any other
legal remedies. 

Unless salesforce.com in its discretion
determines otherwise: (i) entities with headquarters and a majority of users
resident in the United States will be billed in U.S. dollars and subject to U.S.
payment terms and pricing schemes (“U.S. Customers”); (ii) entities with
headquarters and a majority of users resident in Japan will be billed in
Japanese yen and subject to Japanese payment terms and pricing schemes
(“Japanese Customers”); and (iii) all other entities will be billed in U.S.
dollars, Euros or local currency and be subject to either U.S. or non-U.S.
payment terms and pricing schemes at the discretion of salesforce.com
(“Non-U.S./Japan Customers”). 

If you believe your bill is incorrect,
you must contact us in writing within 60 days of the invoice date of the invoice
containing the amount in question to be eligible to receive an adjustment or
credit. 

10. Non-Payment and
Suspension

In addition to any other rights granted
to salesforce.com herein, salesforce.com reserves the right to suspend or
terminate this Agreement and your access to the Service if your account becomes
delinquent (falls into arrears). Delinquent invoices (accounts in arrears) are
subject to interest of 1.0% per month on any outstanding balance, or the maximum
permitted by law, whichever is less, plus all expenses of collection. You will
continue to be charged for User licenses during any period of suspension. If you
or salesforce.com initiates termination of this Agreement, you will be obligated
to pay the balance due on your account computed in accordance with the Charges
and Payment of Fees section above. You agree that salesforce.com may charge such
unpaid fees to your credit card or otherwise bill you for such unpaid fees.

Salesforce.com reserves the right to
impose a reconnection fee in the event you are suspended and thereafter request
access to the Service. You agree and acknowledge that salesforce.com has no
obligation to retain Customer Data and that such Customer Data may be
irretrievably deleted if your account is 30 days or more delinquent. 

11. Termination upon
Expiration/Reduction In Number of Licenses

This Agreement commences on the
Effective Date. For Salesforce Personal Edition licenses, the term is indefinite
and may be terminated at any time in salesforce.com’s sole discretion. For all
other editions, the Initial Term will be as you elect during the online
subscription process or as otherwise mutually agreed upon in an Order Form. Upon
the expiration of the Initial Term, this Agreement will automatically renew for
successive renewal terms equal in duration to the Initial Term (or one year, if
the Initial Term is greater than one year) at salesforce.com’s then current
fees. Either party may terminate this Agreement or reduce the number of
licenses, effective only upon the expiration of the then current License Term,
by notifying the other party in writing at least five (5) business days prior to
the date of the invoice for the following term. In the case of free trials,
notifications provided through the Service indicating the remaining number of
days in the free trial shall constitute notice of termination. In the event this
Agreement is terminated (other than by reason of your breach), salesforce.com
will make available to you a file of the Customer Data within 30 days of
termination fi you so request at the time of termination. You agree and
acknowledge that salesforce.com has no obligation to retain the Customer Data,
and may delete such Customer Data, more than 30 days after termination.

12. Termination for
Cause

Any breach of your payment obligations
or unauthorized use of the Salesforce.com Technology or Service will be deemed a
material breach of this Agreement. Salesforce.com, in its sole discretion, may
terminate your password, account or use of the Service if you breach or
otherwise fail to comply with this Agreement. In addition, salesforce.com may
terminate a free account at any time in its sole discretion. You agree and
acknowledge that salesforce.com has no obligation to retain the Customer Data,
and may delete such Customer Data, if you have materially breached this
Agreement, including but not limited to failure to pay outstanding fees, and
such breach has not been cured within 30 days of notice of such breach.

13. Representations &
Warranties

Each party represents and warrants that
it has the legal power and authority to enter into this Agreement.
Salesforce.com represents and warrants that it will provide the Service in a
manner consistent with general industry standards reasonably applicable to the
provision thereof and that the Service will perform substantially in accordance
with the online salesforce.com help documentation under normal use and
circumstances. You represent and warrant that you have not falsely identified
yourself nor provided any false information to gain access to the Service and
that your billing information is correct. 

14. Mutual
Indemnification

You shall indemnify and hold
salesforce.com, its licensors and each such party’s parent organizations,
subsidiaries, affiliates, officers, directors, employees, attorneys and agents
harmless from and against any and all claims, costs, damages, losses,
liabilities and expenses (including attorneys’ fees and costs) arising out of or
in connection with: (i) a claim alleging that use of the Customer Data infringes
the rights of, or has caused harm to, a third party; (ii) a claim, which if
true, would constitute a violation by you of your representations and
warranties; or (iii) a claim arising from the breach by you or your Users of
this Agreement, provided in any such case that salesforce.com (a) gives written
notice of the claim promptly to you; (b) gives you sole control of the defense
and settlement of the claim (provided that you may not settle or defend any
claim unless you unconditionally release salesforce.com of all liability and
such settlement does not affect salesforce.com’s business or Service); (c)
provides to you all available information and assistance; and (d) has not
compromised or settled such claim. 

Salesforce.com shall indemnify and hold
you and your parent organizations, subsidiaries, affiliates, directors,
employees, attorneys and agents harmless from and against any and all claims,
costs, damages, losses, liabilities and expenses (including attorneys’ fees and
costs) arising out of or in connection with: (i) a claim alleging that the
Service directly infringes a copyright, a U.S. patent issued as of the Effective
Date, or a trademark of a third party; (ii) a claim, which if true, would
constitute a violation by salesforce.com of its representations and warranties;
or (iii) a claim arising from breach of this Agreement by salesforce.com;
provided that you (a) promptly give notice of the claim to salesforce.com; (b)
give salesforce.com sole control of the defense and settlement of the claim
(provided that salesforce.com may not settle or defend any claim unless it
unconditionally releases you of all liability); (c) provide to salesforce.com
all available information and assistance; and (d) have not compromised or
settled such claim. Salesforce.com shall have no indemnification obligation, and
you shall indemnify salesforce.com pursuant to this Agreement, for claims
arising from any infringement arising from the combination of the Service with
any of your products, service, hardware or business process(s). 

15. Disclaimer of
Warranties

SALESFORCE.COM AND ITS LICENSORS MAKE
NO REPRESENTATION, WARRANTY, OR GUARANTEE AS TO THE RELIABILITY, TIMELINESS,
QUALITY, SUITABILITY, TRUTH, AVAILABILITY, ACCURACY OR COMPLETENESS OF THE
SERVICE OR ANY CONTENT. SALESFORCE.COM AND ITS LICENSORS DO NOT REPRESENT OR
WARRANT THAT (A) THE USE OF THE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR
ERROR-FREE OR OPERATE IN COMBINATION WITH ANY OTHER HARDWARE, SOFTWARE, SYSTEM
OR DATA, (B) THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (C) ANY
STORED DATA WILL BE ACCURATE OR RELIABLE, (D) THE QUALITY OF ANY PRODUCTS,
SERVICES, INFORMATION, OR OTHER MATERIAL PURCHASED OR OBTAINED BY YOU THROUGH
THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS, (E) ERRORS OR DEFECTS
WILL BE CORRECTED, OR (F) THE SERVICE OR THE SERVER(S) THAT MAKE THE SERVICE
AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE SERVICE AND ALL
CONTENT IS PROVIDED TO YOU STRICTLY ON AN “AS-IS” BASIS. ALL CONDITIONS,
REPRESENTATIONS AND WARRANTS, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE,
INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD PARTY RIGHTS, ARE HEREBY
DISCLAIMED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW BY SALESFORCE.COM
AND ITS LICENSORS. 

16. Internet
Delays

SALESFORCE.COM’S SERVICES MAY BE
SUBJECT TO LIMITATIONS, DELAYS, AND OTHER PROBLEMS INHERENT IN THE USE OF THE
INTERNET AND ELECTRONIC COMMUNICATIONS. SALESFORCE.COM IS NOT RESPONSIBLE FOR
ANY DELAYS, DELIVERY FAILURES, OR OTHER DAMAGE RESULTING FROM SUCH PROBLEMS.

17. Limitation of
Liability

IN NO EVENT SHALL EITHER PARTY’S
AGGREGATE LIABILITY EXCEED THE AMOUNTS ACTUALLY PAID BY AND/OR DUE FROM YOU IN
THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO SUCH
CLAIM. IN NO EVENT SHALL EITHER PARTY AND/OR ITS LICENSORS BE LIABLE TO ANYONE
FOR ANY INDIRECT, PUNITIVE, SPECIAL, EXEMPLARY, INCIDENTAL, CONSEQUENTIAL OR
OTHER DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF DATA, REVENUE, PROFITS, USE
OR OTHER ECONOMIC ADVANTAGE) ARISING OUT OF, OR IN ANY WAY CONNECTED WITH THIS
SERVICE, INCLUDING BUT NOT LIMITED TO THE USE OR INABILITY TO USE THE SERVICE,
OR FOR ANY CONTENT OBTAINED FROM OR THROUGH THE SERVICE, ANY INTERRUPTION,
INACCURACY, ERROR OR OMISSION, REGARDLESS OF CAUSE IN THE CONTENT, EVEN IF THE
PARTY FROM WHICH DAMAGES ARE BEING SOUGHT OR SUCH PARTY’S LICENSORS HAVE BEEN
PREVIOUSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. 

18. Additional
Rights

Certain states and/or jurisdictions do
not allow the exclusion of implied warranties or limitation of liability for
incidental, consequential or certain other types of damages, so the exclusions
set forth above may not apply to you. 

19. Local Laws and Export
Control

This site provides services and uses
software and technology that may be subject to United States export controls
administered by the U.S. Department of Commerce, the United States Department of
Treasury Office of Foreign Assets Control, and other U.S. agencies and the
export control regulations of Switzerland and the European Union. The user of
this site (“User”) acknowledges and agrees that the site shall not be used, and
none of the underlying information, software, or technology may be transferred
or otherwise exported or re-exported to countries as to which the United States,
Switzerland and/or the European Union maintains an embargo (collectively,
“Embargoed Countries”), or to or by a national or resident thereof, or any
person or entity on the U.S. Department of Treasury’s List of Specially
Designated Nationals or the U.S. Department of Commerce’s Table of Denial Orders
(collectively, “Designated Nationals”). The list of Embargoed Countries and
Designated Nationals are subject to change without notice. By using the Service,
you represent and warrant that you are not located in, under the control of, or
a national or resident of an Embargoed Country or Designated National. You agree
to comply strictly with all U.S. Swiss and European Union export laws and assume
sole responsibility for obtaining licenses to export or re-export as may be
required. 

The site may use encryption technology
that is subject to licensing requirements under the U.S. Export Administration
Regulations, 15 C.F.R. Parts 730-774 and Council Regulation (EC) No. 1334/2000

Salesforce.com and its licensors make
no representation that the Service is appropriate or available for use in other
locations. If you use the Service from outside the United States of America,
Switzerland and/or the European Union, you are solely responsible for compliance
with all applicable laws, including without limitation export and import
regulations of other countries. Any diversion of the Content contrary to United
States, Swiss or European Union (including European Union Member States) law is
prohibited. None of the Content, nor any information acquired through the use of
the Service, is or will be used for nuclear activities, chemical or biological
weapons, or missile projects, unless specifically authorized by the United
States government or appropriate European body for such purposes. 

20. Notice

Salesforce.com may give notice by means
of a general notice on the Service, electronic mail to your e-mail address on
record in salesforce.com’s account information, or by written communication sent
by first class mail or pre-paid post to your address on record in
salesforce.com’s account information. Such notice shall be deemed to have been
given upon the expiration of 48 hours after mailing or posting (if sent by first
class mail or pre-paid post) or 12 hours after sending (if sent by email). You
may give notice to salesforce.com (such notice shall be deemed given when
received by salesforce.com) at any time by any of the following: letter sent by
confirmed facsimile to salesforce.com at the following fax numbers (whichever is
appropriate): (415) 901-7040 (for U.S. Customers) or +353 1 2723501 (for
Non-U.S./Japan Customers); letter delivered by nationally recognized overnight
delivery service or first class postage prepaid mail to salesforce.com at the
following addresses (whichever is appropriate): Salesforce.com, Inc., The
Landmark @ One Market, Suite 300, San Francisco, CA 94105; or salesforce.com
Sàrl, Ch. De la Dent d’Oche, CH1024 Ecublens, Switzerland. In either case,
addressed to the attention of: Chief Financial Officer. 

21. Modification to
Terms

Salesforce.com reserves the right to
modify the terms and conditions of this Agreement or its policies relating to
the Service at any time, effective upon posting of an updated version of this
Agreement on the Service. You are responsible for regularly reviewing this
Agreement. Continued use of the Service after any such changes shall constitute
your consent to such changes. 

22. Assignment; Change in
Control

This Agreement may not be assigned by
you without the prior written approval of salesforce.com but may be assigned
without your consent by salesforce.com to (i) a parent or subsidiary, (ii) an
acquirer of assets, or (iii) a successor by merger. Any purported assignment in
violation of this section shall be void. Any actual or proposed change in
control of you that results or would result in a direct competitor of
salesforce.com directly or indirectly owning or controlling 50% or more of you
shall entitle salesforce.com to terminate this Agreement for cause immediately
upon written notice. 

23. General

With respect to Customers in North,
Central or South America (including the Caribbean), this Agreement shall be
governed by California law and controlling United States federal law, without
regard to the choice or conflicts of law provisions of any jurisdiction, and any
disputes, actions, claims or causes of action arising out of or in connection
with this Agreement or the Service shall be subject to the exclusive
jurisdiction of the state and federal courts located in San Francisco,
California. With respect to Customers located in Europe, the Middle East or
Africa, this Agreement shall be governed by the laws of Switzerland, without
regard to choice or conflicts of law provisions of any jurisdiction, and any
disputes, actions, claims or causes of action arising out of or in connection
with this Agreement or the Service shall be subject to the exclusive
jurisdiction of the courts of Switzerland. With respect to Customers located in
Asia, Australia, New Zealand and the Pacific islands (but not Customers located
in Japan), this Agreement shall be governed by the laws of Singapore, without
regard to the choice or conflicts of law provisions of any jurisdiction, and any
disputes, actions, claims or causes of action arising out of or in connection
with this Agreement or the Service shall be subject to the exclusive
jurisdiction of the courts of Singapore. Unless otherwise provided by
salesforce.com in its discretion, Customers in Japan shall be governed by the
Japanese language version of this Agreement accessible through http://www.salesforce.com/jp/. No text or information set forth on any other purchase order,
preprinted form or document (other than an Order Form, if applicable) shall add
to or vary the terms and conditions of this Agreement. If any provision of this
Agreement is held by a court of competent jurisdiction to be invalid or
unenforceable, then such provision(s) shall be construed, as nearly as possible,
to reflect the intentions of the invalid or unenforceable provision(s), with all
other provisions remaining in full force and effect. No joint venture,
partnership, employment, or agency relationship exists between you and
salesforce.com as a result of this agreement or use of the Service. The failure
of salesforce.com to enforce any right or provision in this Agreement shall not
constitute a waiver of such right or provision unless acknowledged and agreed to
by salesforce.com in writing. The Agreement, together with any applicable Order
Form, comprises the entire agreement between you and salesforce.com and
supersedes all prior or contemporaneous negotiations, discussions or agreements,
whether written or oral, between the parties regarding the subject matter
contained herein.

24. Definitions

As used in this Agreement and in any
Order Forms now or hereafter associated herewith: “Agreement” means these online
terms of use, any Order Forms, whether written or submitted online via the
Online Order Center, and any materials available on the salesforce.com website
specifically incorporated by reference herein, as such materials, including the
terms of this Agreement may be updated by salesforce.com from time to time in
its sole discretion; “Content” means the audio and visual information,
documents, software, products and services contained or made available to you in
the course of using the Service; “Customer Data” means any data, information or
material provided or submitted by you to the Service in the course of using the
Service; “Effective Date” means the earlier of the date this Agreement is
accepted by selecting the “I Accept” option presented on the screen after this
Agreement is displayed or the date you begin using the Service; “Initial Term”
means the contract term, beginning on the contract start date and ending on the
contract end date, specified on the applicable Order Form; “Intellectual
Property Rights” means unpatented inventions, patent applications, patents,
design rights, copyrights, trademarks, service marks, trade names, domain name
rights, mask work rights, know-how and other trade secret rights, and all other
intellectual property rights, derivatives thereof, and forms of protection of a
similar nature anywhere in the world; "License Administrator(s)" means those
Users designated by you who are authorized to purchase licenses online using the
Online Order Center or by executing written Order Forms and to create User
accounts and otherwise administer your use of the Service; "License Term(s)"
means the period(s) during which a specified number of Users are licensed to use
the Service pursuant to the Order Form(s); "Order Form(s)" means the form
evidencing the Initial subscription for the Service and any subsequent order
forms submitted online or In written form, specifying, among other things, the
number of licenses and other services contracted for, the applicable fees, the
billing period, and other charges as agreed to between the parties, each such
Order Form to be Incorporated Into and to become a part of this Agreement (in
the event of any conflict between the terms of this Agreement and the terms of
any such Order Form, the terms of this Agreement shall prevail); "Online Order
Center" means salesforce.com's online application that allows the License
Administrator designated by you to, among other things, add additional Users to
the Service; "salesforce.com" means collectively salesforce.com, Inc., a Delaware
corporation, having its principal place of business at The Landmark @ One
Market, Suite 300, San Francisco, California 94105 and salesforce.com Sàrl, a
limited liability company, having its registered office at Ch. De la Dent
d’Oche, CH1024 Ecublens, Switzerland; "Salesforce.com Technology” means all of
salesforce.com's proprietary technology (including software, hardware, products,
processes, algorithms, user interfaces, know-how, techniques, designs and other
tangible or intangible technical material or Information) made available to you
by salesforce.com in providing the Service; "Service(s)" means the specific
edition of salesforce.com's online customer relationship management, billing,
data analysis, or other corporate ERP services identified during the ordering
process, developed, operated, and maintained by salesforce.com, accessible via
http://www.salesforce.com or another designated web site or IP address, or ancillary
online or offline products and services provided to you by salesforce.com, to
which you are being granted access under this Agreement, including the
Saleforce.com Technology and the Content; "User(s)" means your employees,
representatives, consultants, contractors or agents who are authorized to use
the Service and have been supplied user identifications and passwords by you (or
by salesforce.com at your request). 

Questions or Additional Information:

If you have questions regarding this
Agreement or wish to obtain additional information, please send an e-mail to info@salesforce.com or info@emea.salesforce.com (EMEA).

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