Document:

<PAGE>

                                                                   Exhibit 10.7A
                                                                   -------------

THIS WARRANT AND THE SECURITIES ISSUABLE UPON ITS EXERCISE (THE "WARRANT
SHARES") HAVE NOT BEEN REGISTERED UNDER THE SECURITIES ACT OF 1933, AS AMENDED
(THE "ACT"), AND ARE "RESTRICTED SECURITIES" AS DEFINED IN RULE 144 PROMULGATED
UNDER THE ACT.  THE WARRANT SHARES MAY NOT BE SOLD OR OFFERED FOR SALE OR
OTHERWISE DISTRIBUTED EXCEPT (I) IN CONJUNCTION WITH AN EFFECTIVE REGISTRATION
STATEMENT FOR THE SHARES UNDER THE ACT, (II) IN COMPLIANCE WITH THE LIMITATIONS
OF RULE 144 UNDER THE ACT, OR (III) PURSUANT TO AN OPINION OF COUNSEL,
SATISFACTORY TO THE COMPANY, THAT SUCH REGISTRATION OR COMPLIANCE IS NOT
REQUIRED AS TO SAID SALE, OFFER OR DISTRIBUTION.

THIS WARRANT AND THE SHARES OF COMMON STOCK ISSUED UPON ITS EXERCISE ARE ALSO
SUBJECT TO THE RESTRICTIONS ON TRANSFER SET FORTH IN SECTION 4 OF THIS WARRANT.

Warrant No. SB-CBS-#2                                      Number of Shares: 763
                                                         (subject to adjustment)
Date of Issuance:  July 1, 1999

                            SWITCHBOARD INCORPORATED

                         Common Stock Purchase Warrant
                         -----------------------------

     Switchboard Incorporated, a Delaware corporation (the "Company"), for value
received, hereby certifies that CBS Corporation, a Pennsylvania corporation, or
its permitted transferees (the "Registered Holder"), is entitled, subject to the
terms set forth below, to purchase from the Company, at any time or from time to
time on or after the earlier of (i) June 30, 2001 and (ii) the closing of the
Company's initial underwritten public offering of Common Stock registered under
the Securities Act of 1933, as amended (the "Securities Act"), and on or before
the earlier of (a) the second anniversary of the closing of the Company's
initial underwritten public offering of Common Stock registered under the
Securities Act and (b) June 30, 2004, at not later than 5:00 p.m. (Boston,
Massachusetts time), 763 shares of Common Stock, $.01 par value per share, of
the Company, at a purchase price of $1.00 per share.  The shares purchasable
upon exercise of this Warrant, and the purchase price per share, each as
adjusted from time to time pursuant to the provisions of this Warrant, are
hereinafter referred to as the "Warrant Shares" and the "Purchase Price,"
respectively.

     1.  Exercise.
         --------

         (a) This Warrant may be exercised by the Registered Holder, in whole
or in part, by surrendering this Warrant, with the purchase form appended hereto
as Exhibit I duly executed by the Registered Holder or by the Registered
Holder's duly authorized attorney, at the principal office of the Company, or at
such other office or agency as the Company may

                                      -1-
<PAGE>

designate, accompanied by payment (by wire transfer) in full, in lawful money of
the United States, of the Purchase Price payable in respect of the number of
Warrant Shares purchased upon such exercise.

         (b) Each exercise of this Warrant shall be deemed to have been
effected immediately prior to the close of business on the day (the "Exercise
Date") on which this Warrant shall have been surrendered to the Company as
provided in Section 1(a) above.  At such time, the Registered Holder shall be
deemed to have become the holder of record of the Warrant Shares.

         (c) As soon as practicable after the exercise of this Warrant in full
or in part, and in any event within 15 days thereafter, the Company, at its
expense, will cause to be issued in the name of, and delivered to, the
Registered Holder (upon payment by the Registered Holder of any applicable
transfer taxes):

                (i)  a certificate or certificates for the whole number of duly
authorized, validly issued, fully paid and non-assessable Warrant Shares to
which the Registered Holder shall be entitled upon such exercise plus, in lieu
of any fractional share to which the Registered Holder would otherwise be
entitled, cash in an amount determined pursuant to Section 3 hereof; and

                (ii) in case such exercise is in part only, a new warrant or
warrants (dated the date hereof) of like tenor, calling in the aggregate on the
face or faces thereof for the number of Warrant Shares equal (without giving
effect to any adjustment therein) to the number of such shares called for on the
face of this Warrant minus the number of such shares purchased by the Registered
Holder upon such exercise.

     2.  Adjustments.
         -----------

         (a) General.  The Purchase Price shall be subject to adjustment from
             -------
time to time pursuant to the terms of this Section 2.

         (b)  Diluting Issuances.
              ------------------

              (i)   Definitions.  For purposes of this Section 2, the following
                    -----------
definitions shall apply:

                    (A) "Option" shall mean rights, options or warrants to
                         ------
subscribe for, purchase or otherwise acquire Common Stock or Convertible
Securities, excluding options described in Section 2(b)(i)(D) below.

                    (B) "Original Issue Date" shall mean the date on which this
                         -------------------
Warrant was first issued.

                    (C) "Convertible Securities" shall mean any evidences of
                         ----------------------
indebtedness, shares or other securities directly or indirectly convertible into
or exchangeable for Common Stock, but excluding Options.

                                      -2-
<PAGE>

                    (D) "Additional Shares of Common Stock" shall mean all
                         ---------------------------------
shares of Common Stock issued (or, pursuant to Section 2(b)(iii) below, deemed
to be issued) by the Company after the Original Issue Date, other than shares of
Common Stock issued or issuable:

                   (I)   upon conversion or exchange of any Convertible
                         Securities or exercise of any Options outstanding on
                         the Original Issue Date, each of which is listed on
                         Schedule A attached hereto;

                   (II)  by reason of a dividend, stock split, split-up or
                         other distribution on shares of Common Stock that are
                         covered by Sections 2(c) or 2(d) below;

                   (III)  up to 4,000,000 shares of Common Stock (or options
                          with respect thereto) to employees or directors of, or
                          consultants or advisors to, the Company pursuant to a
                          plan, agreement or arrangement adopted by the Board of
                          Directors of the Company;

                   (IV)   in the Company's initial public offering pursuant to a
                          registration statement under the Securities Act;

                   (V)    pursuant to the Stock Warrant Agreement by and among
                          the Company, Ameritech Interactive Media, Inc.,
                          Intelligent Media Ventures, Inc., SBC Interactive and
                          U.S. West Dex, Inc., dated March 31, 1999, as it may
                          be amended from time to time;

                   (VI)   pursuant to any past and present lending or line of
                          credit arrangement between the Company and Banyan
                          Systems Incorporated;

                   (VII)  pursuant to the Technology Development and Marketing
                          Agreement between the Company and Continuum Software,
                          Inc., dated November 7, 1997, as it may be amended
                          from time to time; or

                   (VIII) pursuant to any future borrowing, loan, line of
                          credit, leasing or similar financing arrangement with
                          a bank, commercial lender, leasing company or other
                          person or for any other purpose (provided that the
                          shares issuable under this clause (VIII) shall be
                          limited to a maximum of 100,000).

          The share number references in (III) and (VIII) are subject to
appropriate adjustment in the event of any stock dividend, stock split,
combination or other similar event affecting such shares.

                                      -3-
<PAGE>

              (ii) No Adjustment of Purchase Price. No adjustments to the
                   -------------------------------
Purchase Price shall be made unless the consideration per share (determined
pursuant to Section 2(b)(v)) for an Additional Share of Common Stock issued or
deemed to be issued by the Company is less than $16.00 (subject to adjustment in
the same manner as the Purchase Price pursuant to Sections 2(c) and 2(d) below)
(the "Adjustment Price").

              (iii) Issue of Securities Deemed Issue of Additional Shares of
                    --------------------------------------------------------
Common Stock. If the Company at any time or from time to time after the Original
------------
Issue Date shall issue (whether by sale or grant) any Options or Convertible
Securities or shall fix a record date for the determination of holders of any
class of securities entitled to receive any such Options or Convertible
Securities, then the maximum number of shares of Common Stock (as set forth in
the instrument relating thereto without regard to any provision contained
therein for a subsequent adjustment of such number) issuable upon the exercise
of such Options or, in the case of Convertible Securities and Options therefor,
the conversion or exchange of such Convertible Securities, shall be deemed to be
Additional Shares of Common Stock issued as of the time of such issue or, in
case such a record date shall have been fixed, as of the close of business on
such record date, provided that Additional Shares of Common Stock shall not be
deemed to have been issued unless the consideration per share (determined
pursuant to Section 2(b)(v) hereof) of such Additional Shares of Common Stock
would be less than the Adjustment Price in effect on the date of and immediately
prior to such issue, or such record date, as the case may be, and provided
further that in any such case in which Additional Shares of Common Stock are
deemed to be issued:

                    (A) No further adjustment in the Purchase Price shall be
made upon the subsequent issue of Convertible Securities or shares of Common
Stock upon the exercise of such Options or conversion or exchange of such
Convertible Securities;

                    (B) If such Options or Convertible Securities by their terms
provide, with the passage of time or otherwise, for any increase or decrease in
the consideration payable to the Company, then upon the exercise, conversion or
exchange thereof, the Purchase Price computed upon the original issue thereof
(or upon the occurrence of a record date with respect thereto), and any
subsequent adjustments based thereon, shall, upon any such increase or decrease
becoming effective, be recomputed to reflect such increase or decrease insofar
as it affects such Options or the rights of conversion or exchange under such
Convertible Securities;

                    (C) Upon the expiration or termination of any such
unexercised Option, the Purchase Price shall not be readjusted, but the
Additional Shares of Common Stock deemed issued as the result of the original
issue of such Option shall not be deemed issued for the purposes of any
subsequent adjustment of the Purchase Price;

                    (D) In the event of any change in the number of shares of
Common Stock issuable upon the exercise, conversion or exchange of any such
Option or Convertible Security, including, but not limited to, a change
resulting from the anti-dilution provisions thereof, the Purchase Price then in
effect shall forthwith be readjusted to such Purchase Price as would have
obtained had the adjustment which was made upon the issuance of such Option or
Convertible Security not exercised, converted or exchanged prior to such change
been made upon the basis of such change; and

                                      -4-
<PAGE>

                    (E) No readjustment pursuant to clause (B) or (D) above
shall have the effect of increasing the Purchase Price to an amount which
exceeds the lower of (i) the Purchase Price on the original adjustment date, or
(ii) the Purchase Price that would have resulted from any issuances of
Additional Shares of Common Stock between the original adjustment date and such
readjustment date.

            (iv) Adjustment of Purchase Price Upon Issuance of Additional Shares
                 ---------------------------------------------------------------
of Common Stock.  In the event the Company shall at any time after the Original
---------------
Issue Date issue Additional Shares of Common Stock (including Additional Shares
of Common Stock deemed to be issued pursuant to Section 2(b)(iii), but excluding
shares issued as a dividend or distribution or upon a stock split or combination
as provided in Section 2(c)), without consideration or for a consideration per
share less than the Adjustment Price in effect on the date of and immediately
prior to such issue, then and in such event, the Purchase Price shall be
reduced, concurrently with such issue, to a price (calculated to the nearest
cent) determined by multiplying such Purchase Price by a fraction, (A) the
numerator of which shall be (1) the number of shares of Common Stock outstanding
immediately prior to such issue plus (2) the number of shares of Common Stock
which the aggregate consideration received or to be received by the Company for
the total number of Additional Shares of Common Stock so issued would purchase
at the Adjustment Price; and (B) the denominator of which shall be the number of
shares of Common Stock outstanding immediately prior to such issue plus the
number of such Additional Shares of Common Stock so issued; provided that, (i)
                                                            -------------
for the purpose of this Section 2(b)(iv), all shares of Common Stock issuable
upon exercise, conversion or exchange of Options or Convertible Securities
outstanding immediately prior to such issue shall be deemed to be outstanding,
and (ii) the number of shares of Common Stock deemed issuable upon exercise,
conversion or exchange of such outstanding Options and Convertible Securities
shall not give effect to any adjustments to the exercise or conversion price or
rate of such Options or Convertible Securities resulting from the issuance of
Additional Shares of Common Stock that is the subject of this calculation.  For
the avoidance of doubt, any shares of Common Stock held by the Company as
treasury shares shall not be deemed to be outstanding.

          Notwithstanding the foregoing, the applicable Purchase Price shall not
be so reduced at such time if the amount of such reduction would be an amount
less than $.05, but any such amount shall be carried forward and reduction with
respect thereto made at the time of and together with any subsequent reduction
which, together with such amount and any other amount or amounts so carried
forward, shall aggregate $.05 or more.

          (v) Determination of Consideration.  For purposes of this Section
              ------------------------------
2(b), the consideration received by the Company for the issue of any Additional
Shares of Common Stock shall be computed as follows:

                    (A) Cash and Property:  Such consideration shall:
                        -----------------

                         (I) insofar as it consists of cash, be computed at the
aggregate of cash received by the Company, excluding amounts paid or payable for
accrued interest or accrued dividends;

                                      -5-
<PAGE>

                          (II) insofar as it consists of property other than
cash, be computed at the fair market value thereof, as determined in good faith
by the Board of Directors; and

                          (III) in the event Additional Shares of Common Stock
are issued together with other shares or securities or other assets of the
Company for consideration which covers both, be the proportion of such
consideration so received, computed as provided in clauses (I) and (II) above,
as determined in good faith by the Board of Directors.

                     (B) Options and Convertible Securities. The consideration
                         ----------------------------------
per share received by the Company for Additional Shares of Common Stock deemed
to have been issued pursuant to Section 2(b)(iii), relating to Options and
Convertible Securities, shall be determined by dividing

                          (x) the total amount, if any, received or receivable
by the Company as consideration for the issue of such Options or Convertible
Securities, plus the minimum aggregate amount of additional consideration (as
set forth in the instruments relating thereto, without regard to any provision
contained therein for a subsequent adjustment of such consideration) payable to
the Company upon the exercise of such Options or the conversion or exchange of
such Convertible Securities, or in the case of Options for Convertible
Securities, the exercise of such Options for Convertible Securities and the
conversion or exchange of such Convertible Securities, by

                          (y) the maximum number of shares of Common Stock (as
set forth in the instruments relating thereto, without regard to any provision
contained therein for a subsequent adjustment of such number) issuable upon the
exercise of such Options or the conversion or exchange of such Convertible
Securities.

          (vi) Multiple Closing Dates.  In the event the Company shall issue on
               ----------------------
more than one date Additional Shares of Common Stock which are comprised of
shares of the same series or class of Preferred Stock, and such issuance dates
occur within a period of no more than 120 days, then the Purchase Price shall be
adjusted only once on account of such issuances, with such adjustment to occur
upon the final such issuance and to give effect to all such issuances as if they
occurred on the date of the final such issuance.

          (vii)  Limitation.  Notwithstanding anything in this Warrant to the
                 ----------
contrary, in no event shall the Purchase Price be adjusted pursuant to Section
2(b) to below $0.01 per share.

      (c) Recapitalizations.  If outstanding shares of the Company's Common
          -----------------
Stock shall be subdivided into a greater number of shares or a dividend in
Common Stock shall be paid in respect of Common Stock, the Purchase Price in
effect immediately prior to such subdivision or at the record date of such
dividend shall simultaneously with the effectiveness of such subdivision or
immediately after the record date of such dividend be proportionately reduced.
If outstanding shares of Common Stock shall be combined into a smaller number of
shares, the Purchase Price in effect immediately prior to such combination
shall, simultaneously with the effectiveness of such combination, be
proportionately increased.

                                      -6-
<PAGE>

         (d) Mergers, etc.  If there shall occur any capital reorganization or
             ------------
reclassification of the Company's Common Stock (other than a change in par value
or a subdivision or combination as provided for in Section 2(c) above), or any
consolidation or merger of the Company with or into another corporation, or a
transfer of all or substantially all of the assets of the Company, then, as part
of any such reorganization, reclassification, consolidation, merger or sale, as
the case may be, lawful provision shall be made so that the Registered Holder
shall have the right thereafter to receive upon the exercise hereof the kind and
amount of shares of stock or other securities or property which such Registered
Holder would have been entitled to receive if, immediately prior to any such
reorganization, reclassification, consolidation, merger or sale, as the case may
be, such Registered Holder had held the number of shares of Common Stock which
were then purchasable upon the exercise of this Warrant.  In any such case,
appropriate adjustment (as reasonably determined in good faith by the Board of
Directors of the Company) shall be made in the application of the provisions set
forth herein with respect to the rights and interests thereafter of the
Registered Holder, such that the provisions set forth in this Section 2
(including provisions with respect to adjustment of the Purchase Price) shall
thereafter be applicable, as nearly as is reasonably practicable, in relation to
any shares of stock or other securities or property thereafter deliverable upon
the exercise of this Warrant.

         (e) Adjustment in Number of Warrant Shares.  When any adjustment is
             --------------------------------------
required to be made in the Purchase Price pursuant to Section 2(c), the number
of Warrant Shares purchasable upon the exercise of this Warrant shall be changed
to the number determined by dividing (i) an amount equal to the number of shares
issuable upon the exercise of this Warrant immediately prior to such adjustment,
multiplied by the Purchase Price in effect immediately prior to such adjustment,
by (ii) the Purchase Price in effect immediately after such adjustment.

         (f) Certificate of Adjustment.  When any adjustment is required to be
             -------------------------
made pursuant to this Section 2, the Company shall promptly mail to the
Registered Holder a certificate setting forth the Purchase Price after such
adjustment and setting forth a brief statement of the facts requiring such
adjustment.  Such certificate shall also set forth the kind and amount of stock
or other securities or property into which this Warrant shall be exercisable
following such adjustment.

     3.  Fractional Shares.  The Company shall not be required upon the exercise
         -----------------
of this Warrant to issue any fractional shares, but shall make an adjustment
therefor in cash on the basis of the fair market value per share of Common
Stock, as determined in good faith by the Board of Directors of the Company.

     4.  Requirements for Transfer.  Neither this Warrant nor any interest
         -------------------------
herein is transferrable in any respect (other than to the Company or Banyan
Systems Incorporated); provided, however, that notwithstanding the foregoing,
                       -----------------
the Registered Holder may transfer the entire Warrant (but not less than the
entire Warrant) to any entity controlling, controlled by or under common control
of the Registered Holder if (1) written notice of such action is provided to the
Company, (2) the transferee agrees in writing as part of such notice to be bound
by this Agreement and (3) CBS Corporation remains primarily responsible for the
performance of all of the obligations of the Registered Holder hereunder.  The
Warrant and the Warrant Shares are also subject to the restrictions on transfer
set forth in the Common Stock and Warrant Purchase

                                      -7-
<PAGE>

Agreement, as amended, dated as of June 1, 1999 between the Company and the
Registered Holder, which terms are incorporated herein.

     5.  No Impairment.  The Company will not, by amendment of its charter or
         -------------
through reorganization, consolidation, merger, dissolution, sale of assets or
any other voluntary action, avoid or seek to avoid the observance or performance
of any of the terms of this Warrant, but will at all times in good faith assist
in the carrying out of all such terms and in the taking of all such action as
may be necessary or appropriate, including such action as may be necessary or
appropriate in order that the Company may validly and legally issue or sell
fully paid and non-assessable Warrant Shares upon exercise of this Warrant, in
order to protect the rights of the holder of this Warrant against impairment.

     6.  Notices of Record Date, etc.  In case:
         ---------------------------

         (a) the Company shall take a record of the holders of its Common Stock
(or other stock or securities at the time deliverable upon the exercise of this
Warrant) for the purpose of entitling or enabling them to receive any dividend
or other distribution, or to receive any right to subscribe for or purchase any
shares of stock of any class or any other securities, or to receive any other
right; or

         (b) of any capital reorganization of the Company, any reclassification
of the Common Stock of the Company, any consolidation or merger of the Company
with or into another corporation (other than a consolidation or merger in which
the Company is the surviving entity), or any transfer of all or substantially
all of the assets of the Company; or

         (c) of the voluntary or involuntary dissolution, liquidation or
winding-up of the Company,

then, and in each such case, the Company will mail or cause to be mailed to the
Registered Holder a notice specifying, as the case may be, (i) the record date
for such dividend, distribution or right, and the amount and character of such
dividend, distribution or right, or (ii) the effective date on which such
reorganization, reclassification, consolidation, merger, transfer, dissolution,
liquidation or winding-up is to take place, and the time, if any is to be fixed,
as of which the holders of record of Common Stock (or such other stock or
securities at the time deliverable upon the exercise of this Warrant) shall be
entitled to exchange their shares of Common Stock (or such other stock or
securities) for securities or other property deliverable upon such
reorganization, reclassification, consolidation, merger, transfer, dissolution,
liquidation or winding-up.  Such notice shall be mailed at least ten (10) days
prior to the record date or effective date for the event specified in such
notice.

     7.  Reservation of Stock.  The Company will at all times reserve and keep
         --------------------
available, solely for issuance and delivery upon the exercise of this Warrant,
such number of Warrant Shares and other stock, securities and property, as from
time to time shall be issuable upon the exercise of this Warrant.  All Warrant
Shares shall be duly authorized and, when issued upon such exercise, shall be
validly issued, fully paid and non-assessable and free and clear of all
preemptive rights, and free from all taxes, liens and other charges with respect
to the issue thereof by the Company.  The Company will take all actions as may
be necessary to assure that

                                      -8-
<PAGE>

the Warrant Shares issued upon a valid exercise hereof may be issued by the
Company without violation of any law or regulation, or of any requirement of any
domestic securities exchange upon which any capital stock of the Company may be
listed.

     8.  Replacement of Warrants.  Upon receipt of evidence reasonably
         -----------------------
satisfactory to the Company of the loss, theft, destruction or mutilation of
this Warrant and (in the case of loss, theft or destruction) upon delivery of an
indemnity agreement (with surety if reasonably required) in an amount reasonably
satisfactory to the Company, or (in the case of mutilation) upon surrender and
cancellation of this Warrant, the Company will issue, in lieu thereof, a new
Warrant of like tenor.

     9.  Mailing of Notices, etc.  All notices and other communications from the
         -----------------------
Company to the Registered Holder shall be mailed by first-class certified or
registered mail, postage prepaid, to the address last furnished to the Company
in writing by the Registered Holder.  All notices and other communications from
the Registered Holder or in connection herewith to the Company shall be mailed
by first-class certified or registered mail, postage prepaid, to the Company at
115 Flanders Road, Westboro, MA  01581, Attn:  Chief Financial Officer, with
copies to the Company at the foregoing address, Attn: General Counsel, and to
Banyan Systems Incorporated, 120 Flanders Road, Westboro, MA  01581, Attn:
Chief Financial Officer and Hale and Dorr LLP, 60 State Street, Boston, MA
02109, Attn:  Mark G. Borden, Esq.  If the Company should at any time change the
location of its principal office to a place other than as set forth below, it
shall give prompt written notice to the Registered Holder and thereafter all
references in this Warrant to the location of its principal office at the
particular time shall be as so specified in such notice.

     10.  No Rights as Stockholder.  Until the exercise of this Warrant, the
          ------------------------
Registered Holder shall not have or exercise any rights by virtue hereof as a
stockholder of the Company.

     11.  Change or Waiver.  Any term of this Warrant may be changed or waived
          ----------------
only by an instrument in writing signed by the party against which enforcement
of the change or waiver is sought.

     12.  Remedies.  In case any one or more of the covenants and agreements
          --------
contained in this Warrant shall have been breached, the Registered Holder (in
the case of a breach by the Company), or the Company (in the case of a breach by
the Registered Holder), may proceed to protect and enforce its rights either by
suit in equity and/or by action at law, including, but not limited to, an action
for damages as a result of any such breach and/or an action for specific
performance of any such covenant or agreement contained in this Warrant.

     13.  Headings.  The headings in this Warrant are for purposes of reference
          --------
only and shall not limit or otherwise affect the meaning of any provision of
this Warrant.

     14.  Governing Law.  This Warrant will be governed by and construed in
          -------------
accordance with the laws of the State of Delaware (without reference to the
conflicts of law provisions thereof).

                                      -9-
<PAGE>

     15.  Waiver of Jury Trial.  THE COMPANY AND THE REGISTERED HOLDER WAIVE THE
          --------------------
RIGHT TO A TRIAL BY JURY IN RESPECT OF ANY CLAIM BASED HEREON.

                         [signatures on following page]

                                     -10-
<PAGE>

                                  SWITCHBOARD INCORPORATED

                                  By:   /s/ Dean Polnerow
                                        -------------------
                                        Name:  Dean Polnerow
                                        Title:  President

ATTEST:

/s/ John P. Jewett
---------------------------------

                    (signature page to Switchboard warrant)

                                     -11-<PAGE>

                                                                   Exhibit 10.26
                                                                   -------------

                              SERVICES AGREEMENT

     This Services Agreement (this "AGREEMENT") dated as of _______________,
2000 is entered into between Banyan Systems Incorporated, a Massachusetts
corporation ("BANYAN"), and Switchboard Incorporated a Delaware corporation
("SWITCHBOARD" and together with Banyan, the "PARTIES").

                                   Recitals:
                                   ---------

     A.  On the date hereof, Switchboard has consummated an initial public
offering of its common stock (the "OFFERING").

     B.  Prior to the Offering, Switchboard was a majority-owned subsidiary of
Banyan.  As a result of Switchboard's issuance of shares of its common stock in
the Offering, Switchboard no longer is a majority-owned subsidiary of Banyan.

     C.  Each of the Parties is a party to that certain Services Agreement dated
November 1, 1996, as amended (the "PRIOR SERVICES AGREEMENT"), pursuant to which
Banyan provides specified services to Switchboard.

     D.  Each of the Parties desires to terminate the Prior Services Agreement
and to enter into this Agreement with respect to the services to be provided to
Switchboard by Banyan now that Switchboard no longer is a majority-owned
subsidiary of Banyan.

     NOW, THEREFORE, in consideration of the mutual agreements, provisions and
covenants contained in this Agreement, the Parties hereby agree as follows:

1.   SERVICES

     1.1.   Services to be Made Available.  In accordance with the terms and
            -----------------------------
provisions of this Agreement, Banyan agrees to perform for Switchboard the
services described in the Schedule hereto (collectively, the "SERVICES") in the
amounts and to the extent specified with respect to each such Service in the
Schedule.

     1.2.   Fees for Services.  Switchboard agrees to pay to Banyan a fee for
            -----------------
each of the Services as specified in the Schedule hereto.

     Not more often than once per fiscal month, Banyan shall forward to
Switchboard invoices for the Services listing the Services provided hereunder
and listing the fees for such Services, setting forth in reasonable detail the
calculation of the amounts charged.  Invoices for Services provided for partial
fiscal months and relating to Services for which the fees are to be calculated
on a monthly basis shall be based upon (a) the number of business days during
which services
<PAGE>

were provided, divided by (b) the number of business days in such fiscal month.
Within fifteen days of receiving an invoice, Switchboard shall pay to Banyan the
amount invoiced unless it shall in good faith dispute the types and/or amounts
of Services set forth on such invoice as having been provided during the period
covered by such invoice. In the event of such good faith dispute, Switchboard
shall pay the fees set forth on such invoice for all Services the amounts of
which are not in dispute and the Parties agree to use their respective best
efforts to resolve such dispute within ten days. If such dispute is not resolved
within ten days, either Party may seek binding arbitration of such dispute in
accordance with the provisions of Section 4.8 of this Agreement. With respect to
any task that Banyan agrees to perform hereunder, Banyan shall, at Switchboard's
request, inform Switchboard of the person(s) who are expected to perform such
tasks, such persons' hourly rates applicable thereto and an estimate of the time
such tasks will require to complete.

     1.3.   Term of Agreement.  This Agreement is effective as of the date
            -----------------
hereof and shall terminate with respect to each Service on the date specified
for such Service in the Schedule hereto.

     1.4.   Timely Performance and Cooperation.  Banyan shall use all reasonable
            ----------------------------------
efforts in the timely performance of the Services and Switchboard shall use all
reasonable efforts to cooperate with Banyan in connection with the provision of
the Services.

2.   REPRESENTATIONS AND WARRANTIES

     As an inducement to enter into this Agreement, each Party represents to and
agrees with the other that:

            (a)  it is a corporation duly organized, validly existing and in
     good standing under the laws of the jurisdiction of its incorporation and
     has all requisite corporate power to own, lease and operate its properties,
     to carry on its business as presently conducted and to carry out the
     transactions contemplated by this Agreement;

            (b)  it has duly and validly taken all corporate action necessary to
     authorize the execution, delivery and performance of this Agreement and the
     consummation of the transactions contemplated hereby; and

            (c)  this Agreement has been duly executed and delivered by it and
     constitutes its legal, valid and binding obligation enforceable against it
     in accordance with its terms, except as such enforceability may be affected
     by laws of general application relating to bankruptcy, insolvency and the
     relief of debtors and rules of law governing specific performance,
     injunctive relief or other equitable remedies.

3.   OTHER AGREEMENTS

     Contemporaneously with the execution of this Agreement, and specifically in
the case of the Registration Rights Agreement (as defined below), as
consideration, in part, for entering into this Agreement, the Parties shall
enter into the following agreements:

            (a)  a sublease in the form appended hereto as Annex A; and
                                                           -------

                                      -2-
<PAGE>

            (b)  a registration rights agreement in the form appended hereto
     as Annex B (the "Registration Rights Agreement").
        -------

4.   OTHER TERMS AND PROVISIONS

     4.1.   Independent Contractor Status. Banyan shall perform all services
            -----------------------------
under this Agreement as an "independent contractor" and not as an agent of
Switchboard. Banyan is not authorized to assume or create any obligation or
responsibility, express or implied, on behalf of, or in the name of Switchboard
or to bind Switchboard in any manner.

     4.2.   Limitation of Liability and Reimbursement.  Neither Banyan, nor any
            -----------------------------------------
of its officers, employees, agents or affiliates (including its attorneys and
accountants), shall in any event be liable for any damages, including but not
limited to loss of profits or revenue, which arise out of Banyan's (or any such
officer's, employee's, agent's or affiliate's) performance or failure to perform
any of its obligations under this Agreement, other than those damages caused by
Banyan's (or such person's) willful misconduct or gross negligence. Switchboard
hereby agrees to indemnify Banyan and hold Banyan harmless for all costs
(including attorneys' fees) and damages incurred by Banyan to third parties as a
result of the provision of Banyan pursuant to this Agreement of the Services,
other than costs or damages incurred by Banyan as a result of its willful
misconduct or gross negligence.

     4.3.   Severability.  If any term, provision, covenant or restriction of
            ------------
this Agreement is held by a court of competent jurisdiction to be invalid, void
or unenforceable, the remainder of the terms, provisions, covenants and
restrictions set forth herein shall remain in full force and effect and shall in
no way be affected, impaired or invalidated. It is hereby stipulated and
declared to be the intention of the Parties that they would have executed the
remaining terms, provisions, covenants and restrictions without including any of
such which may be hereafter declared invalid, void or unenforceable, and the
Parties shall use their best efforts to find and employ an alternative means to
achieve the same or substantially the same result as that contemplated by such
term, provision, covenant or restriction.

     4.4.   Assignment.  Except by operation of law or in connection with the
            ----------
sale of all or substantially all the business or assets of a Party, this
Agreement shall not be assignable, in whole or in part, directly or indirectly,
by either Party without the prior written consent of the other, and any attempt
to assign any rights or obligations arising under this Agreement without such
consent shall be void; provided, that, the provisions of this Agreement shall be
binding upon, inure to the benefit of and be enforceable by Banyan and
Switchboard and their respective successors and permitted assigns.

     4.5.   Further Assurance.  Subject to the provisions hereof, each of Banyan
            -----------------
and Switchboard shall make, execute, acknowledge and deliver such other
agreements, documents or instruments and take or cause to be taken such other
actions as may be reasonably required in order to effectuate the purposes of
this Agreement and to consummate the transactions contemplated hereby. Subject
to the provisions hereof, each of Banyan and Switchboard shall, in connection
with entering into this Agreement, performing its obligations hereunder and
taking any and all actions relating hereto, comply with all applicable laws,
regulations, orders and decrees, obtain all required consents and approvals and
make all required filings with any

                                      -3-
<PAGE>

governmental agency, or other regulatory or administrative agency, commission or
similar authority and promptly provide the other with all such information as
the other may reasonably request in order to be able to comply with the
provisions of this sentence.

     4.6.   Parties in Interest.  Nothing in this Agreement expressed or implied
            -------------------
is intended or shall be construed to confer any right or benefit upon any person
or entity other than Banyan and Switchboard and their respective successors and
permitted assigns.

     4.7.   Waivers, Etc.  No failure or delay on the part of Banyan or
            ------------
Switchboard in exercising any power or right hereunder shall operate as a waiver
thereof, nor shall any single or partial exercise of any such right or power, or
any abandonment or discontinuance of steps to enforce such a right or power,
preclude any other or further exercise thereof or the exercise of any other
right or power. No modification or waiver of any provision of this Agreement nor
consent to any departure by Banyan or Switchboard therefrom shall in any event
be effective unless the same shall be in writing and signed by the Party against
whom such modification or waiver is asserted and then such modification or
waiver shall be effective only in the specific instance and for the purpose for
which given.

     4.8.   Arbitration.  Each Party may refer any dispute arising under this
            -----------
Agreement or the matters contemplated hereby (including without limitation the
fees for Services provided hereunder) to binding arbitration in the Commonwealth
of Massachusetts under the commercial arbitration rules of the American
Arbitration Association before a panel of three arbitrators, one selected by
each Party and the third selected by the other two arbitrators or, if they are
unable to agree, by the American Arbitration Association.  Any award made in
such arbitration may be enforced in any court of competent jurisdiction.

     4.9.   Changes of Law.  If, due to any change in applicable law or
            --------------
regulations or the interpretation thereof by any court of law or other governing
body having jurisdiction subsequent to the date of this Agreement, performance
of any provision of this Agreement or any transaction contemplated thereby shall
become impracticable or impossible, the Parties shall use their best efforts to
find and employ an alternative means to achieve the same or substantially the
same result as that contemplated by such provision.

     4.10.  Confidentiality.  Subject to any contrary requirement of law and the
            ---------------
right of each Party to enforce its rights hereunder in any legal action, each
Party shall keep strictly confidential and shall cause its employees and agent
to keep strictly confidential any information which it or any of its agents or
employees may acquire pursuant to, or the course of performing its obligations
under, any provision of this Agreement; provided, that, such obligation to
maintain confidentiality shall not apply to information which (a) at the time of
disclosure was in the public domain not as a result of acts by the receiving
Party, (b) was in the possession of the receiving Party at the time of
disclosure, or (c) was received by the receiving Party from a third party that
does not require the receiving Party to maintain the confidentiality of such
information, and that is not in violation of any contractual, legal or fiduciary
obligation to the disclosing party with respect to such information.

     4.11.  Entire Agreement. Notwithstanding the provisions of Section 4 of the
            ----------------
Prior Services Agreement, the Prior Services Agreement is hereby amended so as
to be terminated in

                                      -4-
<PAGE>

its entirety. This Agreement contains the entire understanding of the Parties
with respect to the provision of Services from Banyan to Switchboard.

     4.12.  Titles and Headings.  Titles and headings to sections herein are
            -------------------
inserted for the convenience of reference only and are not intended to be part
of or to affect the meaning or interpretation of this Agreement.

     4.13.  Counterparts.  This Agreement may be executed in counterparts, each
            ------------
of which shall be deemed to be an original and all of which together shall be
deemed to be one and the same instrument.

     4.14.  Notices.  Any notice, request, demand, claim, or other communication
            -------
hereunder shall be in writing and shall be delivered by registered or certified
mail, return receipt requested, postage prepaid, and addressed to the intended
recipient as set forth below, and shall be deemed duly given on the date which
is three days after the date such notice, request, demand, claim, or other
communication is sent:

               Switchboard at:      115 Flanders Road
               --------------       Westboro, MA  01581
                                    Attention:  Chief Financial Officer

               Banyan at:           120 Flanders Road
               ---------            Westboro, MA  01581
                                    Attention:  Chief Financial Officer

Notwithstanding the foregoing, any Party may send any notice, request, demand,
claim, or other communication hereunder to the intended recipient at the address
set forth above using any other means (including personal delivery, expedited
courier, messenger service, telecopy, telex, ordinary mail, or electronic mail),
but no such notice, request, demand, claim, or other communication shall be
deemed to have been duly given unless and until it is actually received by the
intended recipient.  Any Party may change the address to which notices,
requests, demands, claims, and other communications hereunder are to be
delivered by giving the other Party notice in the manner herein set forth.

     4.15.  Governing Law.  This Agreement shall be governed by and construed in
            -------------
accordance with the domestic substantive laws of the Commonwealth of
Massachusetts without regard to any choice or conflict of law rule or provision
that would result in the application of the domestic substantive laws of any
other jurisdiction.
                                   * * * * *

                                      -5-
<PAGE>

     IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly
executed as of the day and year first above written.

                                   BANYAN SYSTEMS INCORPORATED

                                   By:
                                     ----------------------------------------
                                   Richard M. Spaulding
                                   Vice President and Chief Financial Officer

                                   SWITCHBOARD INCORPORATED

                                   By:
                                     ----------------------------------------
                                   John P. Jewett
                                   Vice President and Chief Financial Officer

                                      -6-
<PAGE>

                        SCHEDULE TO SERVICES AGREEMENT
                      BETWEEN BANYAN SYSTEMS INCORPORATED
                         AND SWITCHBOARD INCORPORATED

SCOPE
-----

This service agreement will cover the following areas:

*    Physical layer infrastructure (hubs, routers, switches, firewalls, cabling
     plant and shared corporate internet connectivity)
*    Communications (phone services for moves, adds, and changes)
*    Relationship Management (service reviews, change processes)

This agreement will not cover special projects such as implementation of Virtual
Private Networks, large-scale network changes or implementation of new internet
services. This agreement does not cover the Switchboard website.  Any such
projects will be handled on an exception basis and resources provided
appropriately. The facilities and services described here are generally
consistent with those provided to Banyan in general. The service agreement is in
effect for a period of one year with an option for a one year renewal. Either
party may terminate this Agreement for convenience upon sixty (60) days advance
written notice to the other party.

FEES
----

The annual fee for service is $175,000 paid in monthly installments commencing
the date the Services Agreement is entered into, as set forth on page one of the
Services Agreement.

PHYSICAL INFRASTRUCTURE
-----------------------

Banyan Information Systems ("BIS") is responsible for corporate infrastructure
maintenance and management.  Switchboard maintains responsibility for the
Switchboard website infrastructure.

Physical infrastructure includes hubs, routers, switches, firewalls, cabling
plant and shared corporate internet connectivity and the support required to
both keep these functional at high levels of service, and to make adjustments as
needed due to organizational changes.

Switchboard currently has all responsibility for its servers and related file
and print servers.

COMMUNICATIONS
--------------

Telecommunications services are provided to Switchboard and include PBX and
desktop phone service.  Moves, adds and changes will be provided and in most
instances typical requests involving one to three users will be handled within
two business days.

                                      -7-
<PAGE>

Large moves, adds or changes will normally require five business days.  This
period is the result of our agreement with a third-party provider and may be
negotiable for a premium fee.

Any problems impacting service will be handled as outlined under support and
service and problems should be reported through whatever means available during
the problem period.

BIS provides Switchboard long distance service and calling cards.

MANAGEMENT
----------

*    The agreed upon BIS and Switchboard staff will meet monthly, between the
     15th and 30th, to review open issues and the general working relationship.
*    Call tracking is essential, to provide for understanding and verification
     of the types of issues, number of calls, and the responses provided by BIS.

                                      -8-

Source: [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00002-of-00352.parquet"}, [{"source": "alea-institute/alea-institute/kl3m-data-edgar-agreements/train-00002-of-00352.parquet"}]]