Document:

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EXHIBIT 10.1 TO 2000 10-K

                              CONVERGYS CORPORATION
                          1998 LONG TERM INCENTIVE PLAN

1.       PURPOSE.

         The purpose of the Convergys Corporation 1998 Long Term Incentive Plan
(the "Plan") is to further the long term growth of Convergys Corporation (the
"Company") by offering competitive incentive compensation related to long term
performance goals to those employees of the Company and its affiliates who will
be largely responsible for planning and directing such growth. The Plan is also
intended as a means of reinforcing the commonality of interest between the
Company's shareholders and the employees who are participating in the Plan and
as an aid in attracting and retaining employees of outstanding abilities and
specialized skills. The Plan shall become effective on the date on which it is
approved by the shareholders of the Company (the "Effective Date").

2.       ADMINISTRATION.

         2.1 The Plan shall be administered by the Compensation Committee (the
"Committee") of the Company's Board of Directors (the "Board"). The Committee
shall consist of at least three members of the Board (a) who are neither
officers nor employees of the Company and (b) who are "outside directors" within
the meaning of section 162(m)(4)(C) of the Internal Revenue Code of 1986, as
amended (the "Code").

         2.2 Subject to the limitations of the Plan, the Committee shall have
the sole and complete authority (a) to select from the employees of the Company
and its affiliates those individuals who shall participate in the Plan, (b) to
make awards in such forms and amounts as it shall determine and to cancel or
suspend awards, (c) to impose such limitations, restrictions and conditions upon
awards as it shall deem appropriate, (d) to interpret the Plan and to adopt,
amend and rescind administrative guidelines and other rules and regulations
relating to the Plan and (e) to make all other determinations and to take all
other actions necessary or advisable for the proper administration of the Plan.
Determinations of fair market value under the Plan shall be made in accordance
with the methods and procedures established by the Committee. The Committee's
determinations on matters within its authority shall be conclusive and binding
on the Company and all other parties.

         2.3 The Committee may delegate to one or more Senior Managers or to one
or more committees of Senior Managers the right to make awards to employees who
are not officers or directors of the Company.

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3.       TYPES OF AWARDS.

         Awards under the Plan may be in any one or more of the following: (a)
stock options, including incentive stock options ("ISOs"), (b) stock
appreciation rights (SARs"), in tandem with stock options or free-standing, (c)
restricted stock, (d) performance shares and performance units conditioned upon
meeting performance criteria and (e) other awards based in whole or in part by
reference to or otherwise based on Company Common Shares, without par value
("Common Shares"), or other securities of the Company or any of its subsidiaries
("other stock unit awards"). In connection with any award or any deferred award,
payments may also be made representing dividends or interest or other
equivalent. No awards shall be made under the Plan after ten years from the
Effective Date.

4.       SHARES SUBJECT TO PLAN.

         Subject to adjustment as provided in Section 14 below, 30,000,000 of
the Company's outstanding Common Shares shall be available for award under
the Plan. Common Shares available in any year, which are not used for awards
under the Plan, shall be available for award in subsequent years.
Notwithstanding the foregoing, subject to adjustment as provided in Section
14 below, the total number of Common Shares available under the Plan for
awards of ISOs shall not exceed 15,000,000 and the total number of Common
Shares available for awards under the Plan to any one individual shall not
exceed 3,000,000. In the future, if another company is acquired, any Common
Shares covered by or issued as a result of the assumption or substitution of
outstanding grants of the acquired company shall not be deemed issued under
the Plan and shall not be subtracted from the Common Shares available for
grant under the Plan. The Common Shares deliverable under the Plan may
consist in whole or in part of authorized and unissued shares or treasury
shares. If any Common Shares subject to any award are forfeited, or the award
is terminated without issuance of Common Shares or other consideration, the
Common Shares subject to such awards shall again be available for grant
pursuant to the Plan.

5.       STOCK OPTIONS.

         Except as provided in Section 10, all stock options granted under the
Plan shall be subject to the following terms and conditions:

         5.1 The Committee may, from time to time, subject to the provisions of
the Plan and such other terms and conditions as the Committee may prescribe,
grant to any employee of the Company or affiliate of the Company options to
purchase Common Shares, which options may be options that comply with the
requirements for incentive stock options set forth in section 422 of the Code
("ISOs") or options which do not comply with such requirements ("NSOs") or both.
The grant of an option shall be evidenced by a signed written agreement ("Stock
Option Agreement') containing such terms and conditions as the Committee may
from time to time prescribe.

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         5.2 The purchase price per Common Share of options granted under the
Plan shall be determined by the Committee; provided that the purchase price per
Common Share of any ISO shall not be less 100% of the fair market value of a
Common Share on the date the ISO is granted.

         5.3 Unless otherwise prescribed by the Committee in the Stock Option
Agreement, each option granted under the Plan shall be for a period of ten
years, shall be exercisable in whole or in part after the commencement of the
second year of its specified term and may thereafter be exercised in whole or in
part before it terminates under the provisions of the Stock Option Agreement.
The Committee shall establish procedures governing the exercise of options and
shall require that written notice of exercise be given and that the option price
be paid in full in cash at the time of exercise. The Committee may permit an
optionee, in lieu of part or all of the cash payment, to make payment in Common
Shares or other property valued at fair market value on the date of exercise, as
partial or full payment of the option price. As soon as practicable after
receipt of each notice and full payment, the Company shall deliver to the
optionee a certificate or certificates representing the acquired Common Shares,
unless, in accordance with rules prescribed by the Committee, the optionee has
elected to defer receipt of the Common Shares.

         5.4 Any ISO granted under the Plan shall be exercisable upon the date
or dates specified in the Stock Option Agreement, but not earlier than one year
after the date of grant of the ISO and not later than 10 years after the date of
grant of the ISO, provided that the aggregate fair market value, determined as
of the date of grant, of Common Shares for which ISOs are exercisable for the
first time during any calendar year as to any individual shall not exceed the
maximum limitations in section 422 of the Code. Notwithstanding any other
provisions of the Plan to the contrary, no individual will be eligible for or
granted an ISO if, at the time the option is granted, that individual owns
(directly or indirectly, within the meaning of section 424(d) of the Code) stock
of the Company possessing more than 10% of the total combined voting power of
all classes of stock of the Company or of any of its subsidiaries.

6.       STOCK APPRECIATION RIGHTS.

         6.1 A SAR may be granted free-standing or in tandem with new options or
after the grant of a related option which is not an ISO. The SAR shall represent
the right to receive payment of a sum not to exceed the amount, if any, by which
the fair market value of the Common Shares on the date of exercise of the SAR
(or, if the Committee shall so determine in the case of any SAR not related to
an ISO, any time during a specified period before the exercise date) exceeds the
grant price of the SAR.

         6.2  The grant price and other terms of the SAR shall be determined by
the Committee.

         6.3 Payment of the amount to which an individual is entitled upon the
exercise of a SAR shall be made in cash, Common Shares or other property or in a
combination

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thereof, as the Committee shall determine. To the extent that payment is made
in Common Shares or other property, the Common Shares or other property shall
be valued at fair market value on the date of exercise of the SAR.

         6.4 Unless otherwise determined by the Committee, any related option
shall no longer be exercisable to the extent the SAR has been exercised and the
exercise of an option shall cancel the related SAR to the extent of such
exercise.

7.       RESTRICTED STOCK.

         Common Shares awarded as restricted stock may not be disposed of by the
recipient until certain restrictions established by the Committee lapse.
Recipients of restricted stock are not required to provide consideration other
than the rendering of services or the payment of any minimum amount required by
law, unless the Committee otherwise elects. The recipient shall have, with
respect to Common Shares awarded as restricted stock, all of the rights of a
shareholder of the Company, including the right to vote the Common Shares, and
the right to receive any cash dividends, unless the Committee shall otherwise
determine. Upon termination of employment during the restricted period, all
restricted stock shall be forfeited, subject to such exceptions, if any, as are
authorized by the Committee, as to termination of employment, retirement,
disability, death or special circumstances.

8.       PERFORMANCE SHARES AND UNITS.

         8.1 The Committee may award to any Participant Performance Shares
and Performance Units ("Performance Award"). Each Performance Share shall
represent, as the Committee shall determine, one Common Share or other
security. Each Performance Unit shall represent the right of the recipient to
receive an amount equal to the value determined in the manner established by
the Committee at the time of award. Recipients of Performance Awards are not
required to provide consideration other than the rendering of service, unless
the Committee otherwise elects.

         8.2 Each Performance Award under the Plan shall be evidenced by a
signed written agreement containing such terms and conditions as the Committee
may determine.

         8.3 The performance period for each award of Performance Shares and
Performance Units shall be of such duration as the Committee shall establish at
the time of award ("Performance Period"). There may be more than one award in
existence at any one time, and Performance Periods may differ. The performance
criteria for each Performance Period shall be determined by the Committee.

         8.4 The Committee may provide that amounts equivalent to dividends paid
shall be payable with respect to each Performance Share awarded, and that
amounts equivalent to interest at such rates as the Committee may determine
shall be payable with respect to amounts equivalent to dividends previously
credited to the Participant. The

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Committee may provide that amounts equivalent to interest at such rates as
the Committee may determine shall be payable with respect to Performance
Units.

         8.5 Payments of Performance Shares and any related dividends, amounts
equivalent to dividends and amounts equivalent to interest may be made in a lump
sum or in installments, in cash, property or in a combination thereof, as the
Committee may determine. Payment of Performance Units and any related amounts
equivalent to interest may be made in a lump sum or in installments, in cash,
property or in a combination thereof, as the Committee may determine.

9.       OTHER STOCK UNIT AWARDS.

         9.1 The Committee is authorized to grant to employees of the Company
and its affiliates, either alone or in addition to other awards granted under
the Plan, awards of Common Shares or other securities of the Company or any
subsidiary of the Company and other awards that are valued in whole or in part
by reference to, or are otherwise based on, Common Shares or other securities of
the Company or any subsidiary of the Company ("other stock unit awards"). Other
stock unit awards may be paid in cash, Common Shares, other property or in a
combination thereof, as the Committee shall determine.

         9.2 The Committee shall determine the employees to whom other stock
unit awards are to be made, the times at which such awards are to be made, the
number of shares to be granted pursuant to such awards and all other conditions
of such awards. The provisions of other stock unit awards need not be the same
with respect to each recipient. The recipient shall not be permitted to sell,
assign, transfer, pledge, or otherwise encumber the Common Shares or other
securities prior to the later of the date on which the Common Shares or other
securities are issued, or the date on which any applicable restrictions,
performance or deferral period lapses. Common Shares (including securities
convertible into Common Shares) and other securities granted pursuant to other
stock unit awards may be issued for no cash consideration or for such minimum
consideration as may be required by applicable law. Common Shares (including
securities convertible into Common Shares) and other securities purchased
pursuant to purchase rights granted pursuant to other stock unit awards may be
purchased for such consideration as the Committee shall determine, which price
shall not be less than the fair market value of such Common Shares or other
securities on the date of grant, unless the Committee otherwise elects.

10.      GRANTS TO NON-EMPLOYEE DIRECTORS.

         10.1 For purposes of the Plan, "Non-Employee Director" means a member
of the Board who is not an employee of the Company or an affiliate of the
Company. In addition to awards to employees, awards of stock options (other than
ISOs) and restricted stock also may be made to Non-Employee Directors under the
Plan. Except as otherwise provided in this Section 10, any award to a
Non-Employee Director shall be subject to all of the terms and conditions of the
Plan.

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         10.2 The Board, in its sole discretion, may make awards to Non-Employee
Directors. In exercising such authority, the Board shall have all of the power
otherwise reserved to the Committee under the Plan, including, but not limited
to, the sole and complete authority (a) to select the Non-Employee Directors who
shall be eligible to receive awards, (b) to select the types and amounts of
awards which may be made and (c) to impose such limitations, restrictions and
conditions upon awards as the Board shall deem appropriate.

11.      NONASSIGNABILITY OF AWARDS.

         Unless permitted by the Committee, no award granted under the Plan
shall be assigned, transferred, pledged or otherwise encumbered by the
recipient, otherwise than (a) by will, (b) by designation of a beneficiary after
death or (c) by the laws of descent and distribution. Each award shall be
exercisable during the recipient's lifetime only by the recipient or, if
permissible under applicable law, by the recipient's guardian or legal
representative or, in the case of a transfer permitted by the Committee, by the
recipient of the transferred amount.

12.      DEFERRALS OF AWARDS.

         The Committee may permit recipients of awards to defer the distribution
of all or part of any award in accordance with such terms and conditions as the
Committee shall establish.

13.      PROVISIONS UPON CHANGE OF CONTROL.

         In the event of a Change in Control occurring on or after the Effective
Date, the provisions of this Section 13 will supersede any conflicting
provisions of the Plan.

         13.1 In the event of a Change in Control, all outstanding stock options
and SARs under Sections 5 and 6 of the Plan shall become exercisable in full and
the restrictions otherwise applicable to any common shares awarded as restricted
stock under Section 7 of the Plan shall lapse; further, unless the Committee
shall revoke such an entitlement prior to a Change in Control, any optionee who
is deemed by the Committee to be a statutory officer ("insider") for purposes of
Section 16 of the Securities Exchange Act of 1934, as amended (the "1934 Act"),
shall be entitled to receive in lieu of exercise of any stock option, to the
extent that it is then exercisable, a cash payment in an amount equal to the
difference between the aggregate price of such option, or portion thereof, and
(a) in the of a tender offer or similar event, the final offer price per share
paid for Common Shares times the number of Common Shares covered by the option
or portion thereof, or (b) the aggregate value of the Common Shares covered by
the stock option.

         In the event of a tender offer in which fewer than all Common Shares
which are validly tendered in compliance with such offer are purchased or
exchanged, then only that portion of the Common Shares covered by a stock option
as results from multiplying

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such Common Shares by a fraction, the numerator of which is the number of
Common Shares acquired pursuant to the offer and the denominator of which is
the number of Common Shares tendered in compliance with such offer, shall be
used to determine the payment thereupon. To the extent that all or any
portion of a stock option shall be affected by this provision, all or such
portion of the stock option shall be terminated.

         13.2 In the event of a Change in Control, a pro rata portion of all
outstanding awards under Sections 8 and 9 of the Plan, whether in the form of
Performance Shares or Units, shall be paid to each recipient of the award within
five business days of such Change in Control. The pro rata portion of such
awards to be paid shall equal the full present value of each such award as of
the first day of the month in which such Change in Control occurs multiplied by
a ratio, the numerator of which shall equal the number of full and partial
months (including the month in which any Change in Control occurs) since the
date of the award and the denominator of which shall equal the number of months
in the applicable performance period.

          13.3 For purposes of this Section 13, a "Change in Control" of the
Company means and shall be deemed to occur if:

                  (a) a tender shall be made and consummated for the ownership
of 30% or more of the outstanding voting securities of the Company;

                  (b) the Company shall be merged or consolidated with another
corporation and as a result of such merger or consolidation less than 75% of the
outstanding voting securities of the surviving or resulting corporation shall be
owned in the aggregate by the former shareholders of the Company, other than
affiliates (within the meaning of the 1934 Act) of any party to such merger or
consolidation, as the same shall have existed immediately prior to such merger
or consolidation;

                  (c) the Company shall sell  substantially  all of its assets
to another  corporation  which is not a wholly owned subsidiary;

                  (d) a person, within the meaning of Section 3(a)(9) or of
Section 13(d)(3) of the 1934 Act, shall acquire 20% or more of the outstanding
voting securities of the Company (whether directly, indirectly, beneficially or
of record), or a person, within the meaning of Section 3(a)(9) or Section
13(d)(3) of the 1934 Act, controls in any manner the election of a majority of
the directors of the Company; or

                  (e) within any period of two consecutive years commencing on
or after the effective date of the Plan, individuals who at the beginning of
such period constitute the Board cease for any reason to constitute at least a
majority thereof, unless the election of each director who was not a director at
the beginning of such period has been approved in advance by directors
representing at least two-thirds of the directors then in office who were
directors at the beginning of the period. For purposes hereof, ownership of
voting securities shall take into account and shall include ownership as
determined by applying the provisions of Rule 13d-3(d)(1)(i) pursuant to the
1934 Act.

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         13.4 In the event of a Change in Control, the provisions of this
Section 13 may not be amended on or subsequent to the Change in Control in any
manner whatsoever which would be adverse to any recipient of an award under the
Plan without the consent of such recipient who would be so affected; provided,
however, the Board may make minor or administrative changes to this Section 13
or changes to conform to applicable legal requirements.

14.      ADJUSTMENTS.

         14.1 In the event of any change affecting the Common Shares by reason
of any stock dividend or split, recapitalization, merger, consolidation,
spin-off, combination or exchange of shares or other corporate change, or any
distributions to common shareholders other than cash dividends, the Committee
shall make such substitution or adjustment in the aggregate number or class of
shares which may be distributed under the Plan and in the number, class and
option price or other price of shares subject to the outstanding awards granted
under the Plan as it deems to be appropriate in order to maintain the purpose of
the original grant.

         14.2 The Committee shall be authorized to make adjustments in
performance award criteria or in the terms and conditions of other awards in
recognition of unusual or non-recurring events affecting the Company or its
financial statements or changes in applicable laws, regulations or accounting
principles. The Committee may correct any defect, supply any omission or
reconcile any inconsistency in the Plan or any award in the manner and to the
extent it shall deem desirable to carry it into effect.

15.      AMENDMENTS AND TERMINATIONS.

         Notwithstanding any other provisions hereof to the contrary, the Board
may assume responsibilities otherwise assigned to the Committee and may amend,
alter or discontinue the Plan or any portion thereof at any time, provided that
no such action shall impair the rights of any recipient of an award under the
Plan without such recipient's consent and provided that no amendment shall be
made without shareholder approval which shall (a) increase the total number of
Common Shares reserved for issuance pursuant to the Plan, the total number of
Common Shares which may be issued upon the exercise of ISOs or the total number
of Common Shares which may be issued to any one individual or (b) change the
classes of persons eligible to receive awards under the Plan.

16.      WITHHOLDING.

         To the extent required by applicable federal, state, local or foreign
law, the recipient of an award under the Plan shall make arrangements
satisfactory to the Company for the satisfaction of any withholding obligations
that arise in connection with the award and the Company shall have the right to
withhold from any cash award the amount necessary, or retain from any award in
the form of Common Shares a sufficient number of Common Shares, to satisfy the
applicable withholding tax obligation. Unless

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otherwise provided in the applicable award agreement, a Participant
may satisfy any tax withholding obligation by any of the following means or
any combination thereof: (a) by a cash payment to the Company, (b) by
delivering to the Company Common Shares owned by the Participant or (c) with
the consent of the Committee, by authorizing the Company to retain a portion
of the Common Shares otherwise issuable to the Participant pursuant to the
exercise or vesting of the award.

17.      CBI STOCK PLAN.

         17.1 For purposes of this Section 17, "CBI" means Cincinnati Bell Inc.,
"CBI Option" means an option to purchase CBI common shares granted under a CBI
Stock Plan, "CBI Restricted Stock" means an award of CBI common shares as
restricted stock under a CBI Stock Plan, "CBI Stock Plan" means, collectively,
the Cincinnati Bell Inc. 1988 Long Term Incentive Plan, the Cincinnati Bell Inc.
1989 Stock Option Plan, the Cincinnati Bell Inc. 1997 Long Term Incentive Plan,
the Cincinnati Bell Inc. 1988 Stock Option Plan for Non-Employee Directors and
the Cincinnati Bell Inc. 1997 Stock Option Plan for Non-Employee Directors and
"Distribution" means the date as of which CBI distributes to its shareholders
all of the Common Shares owned by CBI.

         17.2 At the time of the Distribution, each holder of a CBI Option shall
receive an additional stock option under this Plan ("Company Option") to
purchase a number of Common Shares equal to the number of CBI common shares
subject to the CBI Option. Each Company Option shall have the same terms and
conditions (including vesting) as the CBI Option with respect to which it is
granted, except that termination of employment shall mean, (a) in the case of a
CBI employee or director, termination of employment with CBI and (b) in the case
of a Company employee or director, termination of employment with the Company.
The exercise price per share of each CBI Option (the "CBI Exercise Price") shall
be reduced, and the exercise price per share of the associated Company Option
(the "Company Exercise Price") shall be set so that (a) the sum of the CBI
Exercise Price (after the reduction provided herein) and the Company Exercise
Price is equal to the CBI Exercise Price (before the reduction provided herein)
and (ii) the ratio of the CBI Exercise Price (after the reduction provided
herein) to the Company Exercise Price is equal to the ratio of the average of
the high and low per-share prices of CBI common shares on the New York Stock
Exchange ("NYSE") on January 4, 1999 to the average of the high and low
per-share prices of Common Shares on the NYSE on January 4, 1999.
Notwithstanding the foregoing, in the event that the number of Common Shares to
be distributed to each CBI shareholder at the time of the Distribution with
respect to each CBI common share owned by the shareholder on the record date for
the Distribution is greater or less than one, the number of Common Shares
represented by each Company Option and the Company Exercise Price shall be
adjusted to reflect such difference.

         17.3 At the time of the Distribution, the Common Shares to be
distributed with respect to each CBI common share which constitutes CBI
Restricted Stock shall be deemed to have been issued under this Plan and shall
be subject to the same terms, conditions and restrictions (including vesting)
which apply to the CBI Restricted Stock

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with respect to which the distribution is being made, except that termination
of employment shall mean, (a) in the case of a CBI employee, termination of
employment with CBI and (b) in the case of a Company employee, termination of
employment with the Company.

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EXHIBIT 10.3 TO 2000 10-K

                              CONVERGYS CORPORATION

                      EXECUTIVE DEFERRED COMPENSATION PLAN

                       (AS AMENDED EFFECTIVE JUNE 1, 2000)

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                                TABLE OF CONTENTS

SECTION 1       NAME AND PURPOSE OF PLAN......................................1

SECTION 2       GENERAL DEFINITIONS; GENDER AND NUMBER........................1

SECTION 3       DEFERRALS; COMPANY MATCH......................................2

SECTION 4       MAINTENANCE AND VALUATION OF ACCOUNTS.........................5

SECTION 5       DISTRIBUTION..................................................7

SECTION 6       ADMINISTRATION OF THE PLAN....................................9

SECTION 7       FUNDING OBLIGATION...........................................10

SECTION 8       AMENDMENT AND TERMINATION....................................10

SECTION 9       NON-ALIENATION OF BENEFITS...................................10

SECTION 10      MISCELLANEOUS................................................11

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                              CONVERGYS CORPORATION

                      EXECUTIVE DEFERRED COMPENSATION PLAN

                                    SECTION 1

                            NAME AND PURPOSE OF PLAN

         1.1    NAME. The plan set forth herein shall be known as the Convergys
Corporation Executive Deferred Compensation Plan (the "Plan").

         1.2    PURPOSE. The purpose of the Plan is to provide deferred
compensation for a select group of officers and highly compensated employees of
Convergys Corporation ("Convergys") and its affiliates.

         1.3    EFFECTIVE DATE. The Plan shall be effective on January 1, 1999
(the "Effective Date).

         1.4    PREDECESSOR PLANS. The Plan is intended to amend and supersede
the MATRIXX Marketing Inc. Executive Deferred Compensation Plan (the "MATRIXX
Plan") as of the Effective Date. The Plan also is intended to assume and
discharge all of the obligations of Cincinnati Bell Inc. ("CBI") and its
affiliates under CBI's Executive Deferred Compensation Plan (the "CBI Plan")
with respect to those employees of Convergys and its affiliates who were
participating in the CBI Plan immediately prior to the Effective Date.

                                    SECTION 2

                     GENERAL DEFINITIONS; GENDER AND NUMBER

         2.1    GENERAL DEFINITIONS. For purposes of the Plan, the following
terms shall have the meanings hereinafter set forth unless the context otherwise
requires:

                2.1.1 "Accounts" means, collectively, all outstanding Cash
Deferral Accounts, Restricted Stock Accounts and Company Matching Accounts
maintained for a Key Employee.

                2.1.2 "Beneficiary" means the person or entity designated by
a Key Employee, on forms furnished and in the manner prescribed by the
Committee, to receive any benefit payable under the Plan after the Key
Employee's death. If a Key Employee fails to designate a beneficiary or if, for
any reason, such designation is not effective, his "Beneficiary" shall be his
surviving spouse or, if none, his estate.

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                2.1.3 "Convergys Shares" means common shares of Convergys
Corporation.

                2.1.4 "Convergys Entity" means Convergys and each corporation
which is a member of a controlled group of corporations (within the meaning of
section 414(b) of the Code, as modified by section 415(h) of the Code) which
includes Convergys.

                2.1.5 "Code" means the Internal Revenue Code of 1986 as such
Code now exists or is hereafter amended.

                2.1.6 "Committee" means Convergys Employee Benefits Committee.

                2.1.7 "Employee" means any person who is an employee of a
Convergys Entity.

                2.1.8 "Key Employee" means, with respect to any calendar year,
an Employee who has been designated by the Committee as a "Key Employee" for
such calendar year.

         2.2    GENDER AND NUMBER. For purposes of the Plan, words used in any
gender shall include all other genders, words used in the singular form shall
include the plural form, and words used in the plural form shall include the
singular form, as the context may require.

                                    SECTION 3

                            DEFERRALS; COMPANY MATCH

         3.1    ELECTION OF DEFERRALS.

                3.1.1 Subject to such rules as the Committee may prescribe, a
Key Employee may elect to defer up to 75% of his Basic Salary for any calendar
year by completing a deferral form and filing such form with the Committee prior
to January 1 of such calendar year (or such earlier date as may be prescribed by
the Committee). Notwithstanding the foregoing, if an Employee first becomes a
Key Employee after the first day of a calendar year, such Key Employee may elect
to defer a permissible percentage of his Basic Salary for the remainder of the
calendar year by completing and signing a deferral form provided by the
Committee and filing such form with the Committee within 30 days of the date
which he first becomes a Key Employee. Any election under the preceding sentence
shall be effective as of the first payroll period beginning after the date the
election is filed. For purposes of the Plan, "Basic Salary" means the basic
salary payable to a Key Employee by a Convergys Entity.

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                3.1.2 Subject to such rules as the Committee may prescribe, a
Key Employee may elect to defer up to 100% or a specific dollar amount (not less
than $1,000) of any Cash Award otherwise payable during the calendar year by
completing a deferral form and filing such form with the Committee prior to
January 1 of such calendar year (or such earlier date as may be prescribed by
the Committee). For purposes of the Plan, "Cash Award" means an award or bonus
payable in cash to a Key Employee by a Convergys Entity.

                3.1.3 Subject to such rules as the Committee may prescribe, a
Key Employee who has received a Restricted Stock Award may elect to surrender
any of the restricted Convergys Shares as of any date permitted by the Committee
(not later than six months prior to the date on which the restrictions otherwise
applicable to such shares would lapse). For purposes of the Plan, "Restricted
Stock Award" means an award of Convergys Shares under the Convergys 1998 Long
Term Incentive Plan (the "1998 LTIP") which is in the form of restricted stock.

         3.2    CHANGING DEFERRALS. Subject to such rules as the Committee may
prescribe, a Key Employee who has elected to defer a portion of his Basic Salary
or Cash Awards may change the amount of his deferral from one permissible amount
to another, effective as of any January 1, by completing and signing a new
deferral form and filing such form with the Committee prior to such January 1
(or such earlier date as may be prescribed by the Committee).

         3.3    SUSPENDING DEFERRALS.

                3.3.1 Subject to such rules as the Committee may prescribe, a
Key Employee who has elected to defer a portion of his Basic Salary may suspend
such election, as of the first day of any payroll period, by completing and
signing a form provided by the Committee and filing such form with the Committee
prior to the first day of such payroll period. A Key Employee who has suspended
his election for deferrals in accordance with this Section 3.3.1 may again elect
to defer a portion of his Basic Salary, effective as of any January 1 following
the six month period beginning on the effective date of the suspension, by
completing and signing a new deferral form and filing such form with the
Committee prior to such January 1 (or such earlier date as may be prescribed by
the Committee).

                3.3.2 A Key Employee's election to defer a portion of a Cash
Award or Share Award or to surrender any portion of a Restricted Stock Award may
not be revoked during the calendar year.

         3.4    COMPANY MATCH. As of each day on which Basic Salary or Cash
Award deferrals are credited, under Section 4.1, to the Cash Deferral Account of
a Key Employee ("Deferral Date"), there shall also be credited to such Key
Employee's Company Matching Account under Section 4.3, an amount equal to the
result obtained (not less than zero) by subtracting the Maximum 401(m) Match
from the lesser of (a) 4%

                                       3
<PAGE>

of the Key Employee's Total Compensation or (b) 66-2/3% of the amount of
Basic Salary and Cash Awards deferred by the Key Employee on the Deferral
Date. For purposes of the preceding sentence, "Total Compensation" means the
total Base Salary and Cash Awards paid to the Key Employee on a Deferral Date
or which would have been paid to the Key Employee on the Deferral Date if he
had not participated in a 401(k) plan or cafeteria plan and "Maximum 401(m)
Match" means the maximum Convergys Entity match which would have been made
for the Key Employee on the Deferral Date under the Convergys Corporation
Retirement and Savings Plan (the "RSP") if the Key Employee had elected to
contribute 6% of his non-deferred compensation to the RSP on a pre-tax basis
(not in excess of the maximum dollar amount permitted under the terms of the
RSP).

         For purposes of this Section 3.4 only, the term "Cash Award" shall not
include an award payable under the 1998 LTIP or any other long term incentive
plan.

         3.5      DEFERRALS OF SAVINGS PLAN DISTRIBUTIONS.

                3.5.1 Subject to such rules as the Committee may prescribe, a
Key Employee who has received a Required 401(k) Distribution may elect to defer
from his Base Salary a dollar amount equal to the dollar amount of the Required
401(k) Distribution. Such deferral shall be made with respect to the Base Salary
payable during the months of November and/or December of the year in which the
Required 401(k) Distribution is paid and shall be credited to the Key Employee's
Cash Deferral Account under Section 4.1 as of the date on which the Required
401(k) Distribution is paid. For purposes of this Section 3.5, "Required 401(k)
Distribution" means a distribution of employee contributions and earnings from
the RSP made to satisfy the limitations contained in section 401(k) of the Code.

                3.5.2 Subject to such rules as the Committee may prescribe, a
Key Employee who has received a Required 401(m) Distribution may elect to defer
from his Base Salary a dollar amount equal to the dollar amount of the Required
401(m) Distribution. Such deferral shall be made with respect to the Base Salary
payable during the months of November and/or December of the year in which the
Required 401(m) Distribution is paid and shall be credited to the Key Employee's
Company Matching Account under Section 4.3 as of the date on which the Required
401(m) Distribution is paid. For purposes of this Section 3.5, "Required 401(m)
Distribution" means a distribution of company matching contributions and
earnings from the RSP made to satisfy the limitations under section 401(m) of
the Code.

                3.5.3 In the case of a Key Employee who has received a Required
401(k) Distribution and who has incurred a Required 401(m) Forfeiture by reason
of such Required 401(k) Required Distribution, if a deferral of the Required
401(k) Distribution amount is made under Section 3.5.1, there also shall be
credited to such Key Employee's Company Matching Account under Section 4.3, as
of the date on which the Required 401(k) Distribution was paid to the Key
Employee, an amount equal to the amount of

                                       4
<PAGE>

the Required 401(m) Forfeiture associated with that Required 401(k)
Distribution. For purposes of this Section 3.5, "Required 401(m) Forfeiture"
means a forfeiture of company matching contributions and earnings under the
RSP by reason of a Required 401(k) Distribution.

                                    SECTION 4

                      MAINTENANCE AND VALUATION OF ACCOUNTS

         4.1    CASH DEFERRAL ACCOUNTS. There shall be established for each Key
Employee who has elected to defer a portion of his Basic Salary or Cash Award
under Section 3.1.1 or 3.1.2 a separate Account, called a Cash Deferral Account,
which shall reflect the amounts deferred by the Key Employee and the assumed
investment thereof. Subject to such rules as the Committee may prescribe, any
amount deferred by a Key Employee under Section 3.1.1 or 3.1.2 shall be credited
to the Key Employee's Cash Deferral Account as of the day on which such deferred
amount would have otherwise been paid to the Key Employee and shall be assumed
to have been invested in the investments designated by the Key Employee on a
form provided by and filed with the Committee.

         4.2    RESTRICTED STOCK ACCOUNTS. There shall be established for each
Key Employee who has elected to surrender all or a portion of a Restricted Stock
Award under Section 3.1.3 a separate Account, called a Restricted Stock Account,
which shall reflect the value of the Convergys Shares surrendered by the Key
Employee under Section 3.1.3 and the assumed investment thereof. Subject to such
rules as the Committee may prescribe, an amount equal to the value of the
Convergys Shares surrendered by the Key Employee under Section 3.1.3 shall be
credited to the Key Employee's Restricted Stock Account as of the day on which
the Convergys Shares are surrendered to Convergys. Amounts credited to the Key
Employee's Restricted Stock Account shall be assumed to have been invested
exclusively in Convergys Shares until six months after the Applicable Lapse Date
for the surrendered Convergys Shares. Thereafter, such amounts shall be assumed
to have been invested in the investments designated by the Key Employee on a
form provided by and filed with the Committee. For purposes of the Plan,
"Applicable Lapse Date" means, with respect to any Restricted Stock Award, the
date on which the restrictions would have lapsed if the restricted Convergys
Shares had not been surrendered.

         4.3    COMPANY MATCHING ACCOUNTS. There shall be established for each
Key Employee who is entitled to a match under Section 3.4 a separate Account
called a Company Matching Account, which shall reflect the match to be credited
on behalf of the Key Employee under Section 3.4 and the assumed investment
thereof. The amount of the match shall be credited to the Key Employee's Company
Matching Account as of the day on which the deferred Basic Salary or Cash Award
to which the match relates would have otherwise been paid to the Key Employee.
Amounts credited to the Key Employee's

                                       5
<PAGE>

Company Matching Account shall be assumed to have been invested in the
investments designated by the Key Employee on a form provided by and filed
with the Committee.

         4.4    VALUATION. As soon as practical following the end of each
calendar year, and as of such other date as the Committee may prescribe, each
Key Employee or, in the event of his death, his Beneficiary, shall be furnished
a statement as of December 31 showing the balance of the Key Employee's
Accounts, the total credits to such Accounts during the preceding calendar year,
and, if amounts credited to any such Accounts are assumed to have been invested
in securities, a description of such securities including the number of shares
assumed to have been purchased by the amounts credited to such Accounts.

         4.5    PREDECESSOR PLAN ACCOUNTS. In the case of a Key Employee who had
one or more Accounts under the MATRIXX Plan or the CBI Plan (the "Predecessor
Plans") immediately prior to the Effective Date, the balance credited to each
such Account shall be transferred to the corresponding Account (Cash Deferral,
Restricted Stock or Company Matching) in this Plan as of the Effective Date.
From and after such transfer, the Key Employee shall cease to have any further
rights under any Predecessor Plan. To the extent that a Predecessor Plan Account
was assumed to have been invested in common shares of CBI ("CBI Shares")
immediately prior to the Effective Date, the Key Employee's Accounts in this
Plan shall be credited with one Convergys Share and one CBI Share (adjusted in
value to reflect the Convergys Shares distributed to CBI's shareholders on the
Effective Date) for each CBI Share credited to his Predecessor Plan Accounts
immediately prior to the Effective Date and in the case of CBI Shares credited
to a Restricted Stock Account under this Plan, references to "Convergys Shares"
in Sections 4.2 and 5.2.4 shall include such CBI Shares.

         4.6    CONVERGYS SHARES. To the extent Key Employee's Accounts are
assumed to have been invested in Convergys Shares:

                4.6.1 Whenever any cash dividends are paid with respect to
Convergys Shares, additional amounts shall be credited to the Key Employee's
Accounts as of the dividend payment date. The additional amount to be credited
to each account shall be determined by multiplying the per share cash dividend
paid with respect to the Convergys Shares on the dividend payment date by the
number of assumed Convergys Shares credited to the Key Employee's Accounts on
the day preceding the dividend payment date. Such additional amount credited to
the Key Employee's Account shall be assumed to have been invested in additional
Convergys Shares on the day on which such dividends are paid.

                4.6.2 If there is any change in Convergys Shares through the
declaration of a stock dividend or a stock split or through a recapitalization
resulting in a stock split, or a combination or a change in shares, the number
of shares assumed to have been purchased for each Account shall be appropriately
adjusted.

                                       6
<PAGE>

                4.6.3 Whenever Convergys Shares are to be valued for purposes of
the Plan, the value of each such share shall be the average of the high and low
price per share as reported on the New York Stock Exchange on the last business
day preceding the date as of which the distribution is made or, if no sales were
made on that date, on the next preceding day on which sales were made.

                                    SECTION 5

                                  DISTRIBUTION

         5.1    GENERAL. Except as otherwise provided in Section 5.5, no amount
shall be paid with respect to a Key Employee's Accounts while he remains an
Employee. Unless the Committee otherwise provides, all payments with respect to
a Key Employee's Accounts shall be made by the Convergys Entity which otherwise
would have paid the Basic Salary, Cash Award or Restricted Stock Award deferred
by the Key Employee.

         5.2    TERMINATION OF EMPLOYMENT. A Key Employee may elect to receive
the amounts credited to his Accounts in up to ten annual installment payments,
commencing on the first business day of March of the calendar year following the
calendar year in which he ceases to be an Employee. If a Key Employee fails to
make such election, the amounts credited to the Key Employee's Account shall be
paid to the Key Employee in two annual installments with the first installment
being made on the first business day of March of the calendar year following the
calendar year in which the Key Employee ceases to be an Employee.

                5.2.1 The amount of each annual installment payable under this
Section 5.2 shall be, at the election of the Key Employee, either (1) a specific
dollar amount specified by the Key Employee (not less than $50,000), or (2) a
fraction of the amounts credited to the Key Employee's Accounts as of the
installment payment date, the numerator of which is 1 and the denominator of
which is equal to the total number of installments remaining to be paid
(including the installment to be paid on the subject installment payment date).
If a Key Employee elects (2) above and the amount of any annual installment is
less than $50,000, it shall be increased to $50,000, as the case may be;
provided that if the remaining amount credited to the Accounts on any annual
installment date is less than $50,000, the payment shall be the amount necessary
to reduce the amount credited to the Account to $0.

                  5.2.2 Any election under this Section 5.2 must be made within
the time prescribed by the Key Employee's Company but in no event later than six
months prior to the effective date of the Key Employee's termination. With the
consent of the Committee, and subject to such rules as the Committee may
prescribe, a Key Employee may elect (a) to receive the amounts credited to his
Accounts in up to 120 monthly

                                       7
<PAGE>

installments and (b) to accelerate the time at which any payment may be made
(to a date not earlier than the date on which he ceases to be an Employee).

                  5.2.3 In its discretion, the Committee may condition the
right to receive payments with respect to a portion of all of a Key Employee's
Company Matching Account on the Key Employee's completing a minimum period of
service prior to the date on which he ceases to be an Employee. To the extent
that a Key Employee has not satisfied any applicable service requirements prior
to the date on which he ceases to be an Employee (other than by reason of his
death), he shall not be entitled to receive any payment with respect to his
Company Matching Account.

                  5.2.4 In the case of a Restricted Stock Account, amounts
credited to such Account under Section 4.3 shall be subject to forfeiture at the
same time and to the same extent that the Convergys Shares surrendered would
have been if such Convergys Shares had not been surrendered. The provisions of
this Section 5.2.4 shall not apply to amounts credited to the Restricted Stock
Account under Section 4.6.1 or 4.6.2.

         5.3    DEATH. Except as provided in Section 5.2.4, if a Key Employee
ceases to be a Employee by reason of his death, or if a Key Employee dies after
ceasing to be an Employee but before the amounts credited to his Accounts have
been paid, the amounts credited to the Key Employee's Accounts shall be paid to
the Key Employee's Beneficiary in one lump sum as of the first business day of
the third quarter following the date of the Key Employee's death; provided,
however, that if the Key Employee has elected to have his Accounts distributed
in installments and if he dies after distribution has commenced, the remaining
installments shall be paid to the Beneficiary as they become due.

         5.4    DISTRIBUTIONS DURING EMPLOYMENT. Subject to such rules as the
Committee may prescribe, a Key Employee may elect to receive a distribution of
up to the entire balance in his Cash Deferral Account or Restricted Stock
Account (to the extent that the Restricted Stock Account is not subject to
forfeiture or investment restrictions). Any such election must be filed both
prior to the first day of the calendar year in which the distribution is to be
made and at least six months prior to the effective date of the distribution. A
Key Employee who elects to receive a distribution under this Section 5.4 shall
not be permitted to make deferrals under Section 3.1 during the year in which
the distribution occurs.

         5.5    FORM OF PAYMENT. All payments under the Plan shall be made in
cash.

         5.6    CHANGE IN CONTROL. If a Change in Control of Convergys occurs,
each Key Employee's Plan Accounts shall be paid to him in one lump sum as of the
day next following the date on which such Change in Control occurred. A "Change
in Control of Convergys" shall be deemed to have occurred if (i) a tender offer
shall be made and consummated for the ownership of 30% or more of the
outstanding voting securities of Convergys; (ii) Convergys shall be merged or
consolidated with another corporation and

                                       8
<PAGE>

as a result of such merger or consolidation less than 75% of the outstanding
voting securities of the surviving or resulting corporation shall be owned in
the aggregate by the former shareholders of Convergys, other than affiliates
(within the meaning of the Securities Exchange Act of 1934 as in effect on
the Effective Date) (the "1934 Act") of any party to such merger or
consolidation, as the same shall have existed immediately prior to such
merger or consolidation; (iii) Convergys shall sell substantially all of its
assets to another corporation which is not a wholly owned subsidiary; (iv) a
person within the meaning of Section 3 (a)(9) or of Section 13(d)(3) of the
1934 Act, shall acquire 20% or more of the outstanding voting securities of
Convergys (whether directly, indirectly, beneficially or of record), or a
person, within the meaning of Section 3(a)(9) or Section 13(d)(3) of the 1934
Act controls in any manner the election of a majority of the directors of
Convergys; or (v) within any period of two consecutive years after January 1,
1994, individuals who at the beginning of such period constitute Convergys'
Board of Directors cease for any reason to constitute at least a majority
thereof, unless the election of each director who was not a director at the
beginning of such period has been approved in advance by directors
representing at least two-thirds of the directors then in office who were
directors at the beginning of the period. For purposes hereof, ownership of
voting securities shall take into account and shall include ownership as
determined by applying the provisions of Rule 13d-3(d)(1)(i) pursuant to the
1934 Act.

                                    SECTION 6

                           ADMINISTRATION OF THE PLAN

         6.1    GENERAL. The general administration of the Plan and the
responsibility for carrying out its provisions shall be placed in the Committee.

         6.2    EXPENSES. Expenses of administering the Plan shall be shared by
each Convergys Entity in such proportions as may be determined by the Committee.

         6.3    COMPENSATION OF COMMITTEE. The members of the Committee shall
not receive compensation for their services as such, and, except as required by
law, no bond or other security need be required of them in such capacity in any
jurisdiction.

         6.4    RULES OF PLAN. Subject to the limitations of the Plan, the
Committee may, from time to time, establish rules for the administration of the
Plan and the transaction of its business. The Committee may correct errors,
however arising, and as far as possible, adjust any benefit payments
accordingly. The determination of the Committee as to the interpretation of the
provisions of the Plan or any disputed question shall be conclusive upon all
interested parties.

         6.5    AGENTS AND EMPLOYEES. The Committee may authorize one or more
agents to execute or deliver any instrument. The Committee may appoint or employ
such agents, counsel (including counsel of any Company), auditors (including
auditors of any

                                       9
<PAGE>

Company), physicians, clerical help and actuaries as in the Committee's
judgment may seem reasonable or necessary for the proper administration of
the Plan.

         6.6    INDEMNIFICATION. Each Convergys Entity shall indemnify each
member of the Committee for all expenses and liabilities (including reasonable
attorney's fees) arising out of the administration of the Plan. The foregoing
right of indemnification shall be in addition to any other rights to which the
members of the Committee may be entitled as a matter of law.

                                    SECTION 7

                               FUNDING OBLIGATION

         No Convergys Entity shall have any obligation to fund, either by the
purchase of Convergys Shares or the investment in any account or by any other
means, its obligation to Key Employees hereunder. If, however, a Convergys
Entity does elect to allocate assets to provide for any such obligation, the
assets allocated for such purpose shall be assets of the Convergys Entity
subject to claims against the Convergys Entity, including claims of the
Convergys Entity's creditors, to the same extent as are other corporate assets,
and the Key Employee shall have no right or claim against the assets so
allocated, other than as general creditors of the Convergys Entity.

                                    SECTION 8

                            AMENDMENT AND TERMINATION

         The Convergys Compensation and Benefits Committee may, without the
consent of any Key Employee or Beneficiary, amend or terminate the Plan at any
time; provided that no amendment shall be made or act of termination taken which
divests any Key Employee of the right to receive payments under the plan with
respect to amounts heretofore credited to the Key Employee's Accounts.

                                    SECTION 9

                           NON-ALIENATION OF BENEFITS

         No Key Employee or Beneficiary shall alienate, commute, anticipate,
assign, pledge, encumber or dispose of the right to receive the payments
required to be made by any Convergys Entity hereunder, which payments and the
right to receive them are

                                       10
<PAGE>

expressly declared to be nonassignable and nontransferable. In the event of
any attempt to assign or transfer any such payment or the right to receive
them, no Convergys Entity shall have any further obligation to make any
payments otherwise required of it hereunder.

                                   SECTION 10

                                  MISCELLANEOUS

         10.1   DELEGATION. The Committee may delegate to any Convergys Entity,
person or committee certain of its rights and duties hereunder. Any such
delegation shall be valid and binding on all persons and the person or committee
to whom or which authority is delegated shall have full power to act in all
matters so delegated until the authority expires by its terms or is revoked by
the Committee, as the case may be.

         10.2   APPLICABLE LAW. The Plan shall be governed by applicable federal
law and, to the extent not preempted by applicable federal law, the laws of the
State of Ohio.

         10.3   SEPARABILITY OF PROVISIONS. If any provision of the Plan is held
invalid or unenforceable, such invalidity or unenforceabilty shall not affect
any other provisions hereof, and the Plan shall be construed and enforced as if
such provisions had not been included.

         10.4   HEADINGS. Headings used throughout the Plan are for convenience
only and shall not be given legal significance.

         10.5   COUNTERPARTS. The Plan may be executed in any number of
counterparts, each of which shall be deemed an original. All counterparts shall
constitute one and the same instrument, which shall be sufficiently evidenced by
any one thereof.

                                       11

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