Document:

Exhibit 10.6

 

End
User Software License Agreement

between
duo software (pvt) ltd and hello corp (pvt) Ltd. 

 

Agreement

 

Duo
Software (Pvt) Ltd.

 

&

 

Hello
Corp (Pvt) Ltd.

  

    	1

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

Table
of Contents

 

	1	DEFINITIONS	 
	2	REPRESENTATIONS
    AND WARRANTIES	 
	3.	THE
    SOFTWARE	 
	4.	DOCUMENTATION	 
	5.	SOURCE
    CODE	 
	6.	OPERATING
    ENVIRONMENT	 
	7.	SOFTWARE
    LICENSE TERMS	 
	8.	SOFTWARE
    LICENSE FEES	 
	9.	LICENSEE’S
    RIGHTS AND OBLIGATIONS	 
	10.	LICENSOR’S
    RIGHTS AND OBLIGATIONS	 
	11.	SOFTWARE
    INSTALLATION	 
	11.	ACCEPTANCE
    TEST CRITERIA (ATC)	 
	12.	USER
    ACCEPTANCE TEST (UAT)	 
	13.	TRAINING	 
	14.	SOFTWARE
    MAINTENANCE	 
	15.	SERVICE
    LEVEL AGREEMENT	 
	1.	Reporting
    of Issues/bugs	 
	16.	CHANGES
    IN SCOPE OF WORK	 
	17.	UPDATES
    AND REVISIONS 	 
	 	Feature
    Release 	 
	 	Enhancement
    Release 	 
	 	Maintenance
    Release	 
	18,	TERMINATION	 
	19,	LIMITED
    WARRANTY	 
	20,	LIMITED
    REMEDY	 
	21,	TITLE
    TO SOFTWARE	 
	22,	CONFIDENTIALITY	 
	23,	PUBLICITY	 
	24.	LICENSOR’S
    PROPRIETARY NOTICES	 
	25,	ASSIGNMENT	 
	26.	INDEMNITY	 
	27.	DISPUTE
    RESOLUTION & ARBITRATION	 
	28,	ATTORNEY
    FEES	 
	29.	LIMITED
    LIABILITY	 

  

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	30.
    	NOTICE	 
	31
    	GOVERNING
    LAW	 
	32.	CONSENT
    TO JURISDICTION, VENUE AND SERVICE	 
	33.	SEVERABILITY	 
	34.	NO
    WAIVER	 
	35.	FORCE
    MAJEURE	 
	36.	COMPLETE
    AGREEMENT	 
	SCHEDULE
    A - SOFTWARE DESCRIPTION	 
	SCHEDULE
    B - LICENSE TERMS	 
	SCHEDULE
    C - LICENSE PAYMENT TERMS	 
	Software
    Implementation Fees 	 
	Subscriber
    License fee (one time)	 
	Annual
    Maintenance Cost 	 
	Training
    Cost	 
	Settlement
    of Invoice	 
	Taxes	 
	SCHEDULE
    D - HARDWARE. PROGRAMMING LANGUAGE AND OPERATING SYSTEM SPECIFICATIONS 	 
	Live
    Server Specification	 
	Test
    & Training	 
	End
    user client specification	 
	SCHEDULE
    E - SOFTWARE FEATURES SUMMARY 	 
	Promotion
    Planning	 
	Inventory
    Management	 
	Delivery
    Planning and Installation	 
	Subscriber
    Management	 
	Provisioning
    Management	 
	Billing
    Management	 
	Dunning
    Management	 
	Payments
    & Receipt Management	 
	Dealer
    Management	 
	Master
    Data & Administrative Tools	 
	Multi
    Tenancy Management	 
	User
    Management	 
	Language
    and Culture Management	 
	Order
    Management	 
	Integration
    Management	 
	Voucher
    Management	 
	CAS
    Connector	 
	SCHEDULE
    F - SOFTWARE MODIFICATION REQUEST (SMR)	 
	SCHEDULE
    G - SOFTWARE REQUIREMENT SPECIFICATION (SRS)	 
	SCHEDULE
    H-SLA PLANS	 

  

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    	End User Software License Agreement
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END-USER
SOFTWARE LICENSE AGREEMENT

 

 

This
End-User Software License Agreement (the “Agreement”) is made and effective from the 1st Day of January
2014.

 

	BETWEEN:	Duo
    Software (PVT) Ltd. (the “Licensor”), a corporation organized and existing under the laws of Sri Lanka with
    its office located at:
	 	 
	 	Level
    6, 403, Galle Road,
	 	Colombo
    03 

    Sri Lanka
	 	 
	AND:	Hello
    Corp (Pvt) Ltd. (the “Licensee”), a corporation organized and existing under the laws of Sri Lanka, with its
    offices located at:
	 	 
	 	Registered
    Office No 3,
	 	R
    A De Mel Mawatha 

    Colombo 03
	 	 
	 	Sri
    Lanka.
	 	 
	 	Corporate
    Office 

    No 752/5
	 	Dr.
    Danister De Silva Mawatha 

    Colombo 09 

    Sri Lanka

 

RECITALS

 

WHEREAS,
the Licensor has developed certain computer programs and related documentation more particularly described in Schedule A attached
hereto (the “Software”) and desires to grant to Licensee a license to use the Software.

 

WHEREAS,
Licensee wishes to use the Software under the conditions set forth in this Agreement. NOW, THEREFORE, in consideration of the
mutual promises set forth herein, Licensee and Licensor hereby agree as follows:

  

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    	End User Software License Agreement
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	1.
    	DEFINITIONS

 

The
following definitions shall apply to this Agreement:

 

“Software”
means the computer programs, database structure and documentation listed in Schedule A attached to this Agreement.

 

“Server”
means a computer with programs that provides services to other computer programs (and their users) in the same or other computers.

 

“Site”
means a premises owned by the Licensee in Hello Corp, Orion City, or any other address that will be specified by Licensee.

 

“Client
Computer” means a user’s computer (PC, Workstation). The client term implies the computer is connected to a network
where by the computer may request data from time to time from the Server.

 

“Source
Code” is the collection of files needed to convert from human-readable form to some kind of computer-executable form.

 

“Install”
means placing the Software on a computer’s hard disk, CD-ROM or other secondary storage device.

 

“Derivative
Works” means a work that is based upon one or more preexisting works, such as a revision, modification, translation,
abridgment, condensation, expansion or any other form in which such a preexisting work may be recast, transformed or adapted,
and that, if prepared without authorization by the owner of the preexisting work, would constitute copyright infringement.

 

“Use”
means (i) executing or loading the Software into computer RAM or other primary memory, and (ii) copying the Software for archival
or emergency restart purposes.

 

“LAN”
is a short form for Local Area Network.

 

“Local
Area Network” means a network linking a number of computers and servers covering a small geographic area like an office,
within a building.

 

“Product”
means the computer programs, database structure and documentation listed in Schedule A attached to this Agreement and is the
same as “Software” defined above

 

“Subscriber”
means the customer of Licensee, subscribing for each service provided by Licensee. For the purpose of clarity a subscriber
is a single subscriber service account on the Software System. A customer may have one or more subscriber accounts

 

“WAN”
is a short form for Wide Area Network.

 

“Wide
Area Network” means a network of computers that covers a broad area (i.e., any network whose communications links cross
metropolitan, regional, or national boundaries), usually connecting a multiple number of LAN’s across broad geographical
boundaries.

 

“Territory”
means Sri Lanka.

 

“Documentation”
means shall consist of all operator and user manuals, training materials, guides, listings, specifications, and other materials
for use in conjunction with the Software

 

“Test/Lab
Environment” means the Licensee’s hardware set aside for testing or creating a simulation of the production environment
that is used to process actual subscriber usage.

 

“Agreement”
refers to this contract between Licensor and Licensee

 

“Other
Agreement” refers to this contract between Licensor and Licensee prior to this agreement “License”
a perpetual, non-exclusive license to use the Software and Documentation, subject to the terms and conditions as specified in
Schedule B.

  

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“Software
Modification Request (SMR)” request from Licensee to Licensor to make a modification to the Software that is outside
the scope of this Agreement.

 

“Software
Requirement Specification (SRS)” response from Licensor to Licensee’s SMS which will provide the details on the
scope of work required to meet the SMS as well as proposed commercial terms.

 

“Party”
shall mean Licensor or Licensee individually;

 

“Parties”
shall mean Licensor and Licensee collectively.

 

“IDC”
shall mean Internet Data Center operated by Hello Corp.

 

“Tenants”
shall mean the customers of Hello Corp who will run their contact center operation on Duo Contact platform.

 

	2.
    	REPRESENTATIONS
    AND WARRANTIES

 

Licensor
and Licensee mutually represent, undertake and warrant that as of the date of this agreement:

 

	1.	It
    is a limited liability company duly incorporated, validly existing and empowered by charter to carry on business of the nature
    described in this Agreement.
	 	 
	2.	It
    has full corporate power and authority to enter into this Agreement and to take any action and execute any documents required
    by the terms hereof.
	 	 
	3.	Execution
    of this Agreement has been duly authorized by all necessary corporate proceedings and has been duly and validly executed by
    both Parties and is a legal, valid and binding obligation of the respective Parties enforceable in accordance with the terms
    hereof.
	 	 
	4.	The
    executants of this Agreement have been duly empowered and authorized to execute this Agreement and to perform all obligations
    in accordance with the terms herein set out.
	 	 
	5.	There
    is no known event that could change the status of any of these and representation warranties in the next six months.
	 	 
	6.	Licensor
    hereby represents and warrants to Licensee that:
	 	 
	7.	Licensor
    is the owner of all right, title and interest, including copyright, in all the Licensed Software, Documentation and any other
    licensed materials
	 	 
	8.	Licensor
    has not granted any rights or licenses to the licensed Software, Documentation and any other licensed materials that would
    conflict with Licensor’s obligations under this Agreement.
	 	 
	9.	Licensor
    will not enter into any agreement with any third party which would affect Licensee’s rights under this Agreement, or
    bind Licensee to any third party, without Licensee’s prior written consent.
	 	 
	10.	Licensee’s
    use of the Licensed Software, Documentation and any other licensed materials as authorized by this Agreement will not infringe
    any existing copyright, trade secret, patent or trademark rights of any third party. The Software is free from all liens,
    claims, encumbrances and other restrictions.
	 	 
	11.	The
    Software and its use by the licensee hereunder do not violate or infringe the rights of any third party or the laws or regulations
    of any governmental or judicial authority, including but not limited to all applicable export control laws.
	 	 
	12.	Licensee
    shall be entitled to use and enjoy the benefit of the licensed Software, Documentation and any other licensed materials whilst
    this Agreement remains in force.

  

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Licensee’s
use and possession thereof hereunder shall not be adversely affected, interrupted or disturbed by Licensor or any entity asserting
a claim under or through Licensor.

 

	3.	THE
    SOFTWARE

 

The
Software shall consist of the modules or components and shall perform the functions and comply with the proposals and specifications,
identified in Schedule A and Schedule E. Each Software module or component, specification and proposal included or referred to
in Schedule A and Schedule E is expressly incorporated by reference herein.

 

	4.	DOCUMENTATION

 

The
Documentation will be in English language and shall consist of all operator and user manuals, training materials, listings, Software
and module administration guides, Software and module operation guide focusing and highlighting system functionality, installation
guide and other materials for use in conjunction with the Software.

 

	5.	SOURCE
    CODE

 

The
Software shall not include its Source Code form (the “Source Code”), and will not include all relevant explanations
and documentation of the Source Code (collectively, “Commentary”). Licensor is not at any time required to deliver
to Licensee, any copies of the complete or partial Source Code contained on Licensee machine-readable media and a complete listing
of the Source Code and Commentary, unless the Licensor declares bankruptcy.

 

In
case of bankruptcy of the Licensor, the Licensee will immediately be given a copy of the Source Code and Commentary of the Software,
and the Licensee will be given an unlimited right to use and modify the Source Code and Commentary for only the Licensee’s
operations.

 

The
copy of source code implemented at the Licensee shall maintained in an escrow account in a case if the Licensee request the Licensor
to do so. The cost of establishing the escrow account shall be borne by the Licensee.

 

	6.	OPERATING
    ENVIRONMENT

 

The
Software, and each module or component and function thereof, shall be capable of operating fully and correctly on the combination
of the computer equipment (“Hardware”), the programming language and the operating system specifications in Schedule
D, annexed hereto.

 

	7.	SOFTWARE
    LICENSE TERMS

 

Licensor
hereby grants to Licensee a perpetual, non-exclusive License to use the Software and Documentation, subject to the terms and conditions
as specified in Schedule B. This License is effective when executed by both Parties and the License granted to the Software remains
in force until the Licensee terminates this Agreement or until Licensor terminates this License because of Licensee’s failure
to comply with any of its terms and conditions.

 

In
granting this nonexclusive License to the Licensee by the Licensor, the Licensee will be allowed to utilize the Software System
as specified in Schedule B.

  

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    	End User Software License Agreement
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	8.	SOFTWARE
    LICENSE FEES

 

As
consideration for the perpetual, non-exclusive license to use the Software and Documentation granted to Licensee herein, Licensee
shall pay to Licensor the total sum as specified in Schedule C.

 

Special
Use Subscriber License shall be revoked at any time by the Licensor and is only issued for the purpose of review and experiencing
the software application or where the Licensor had supported the Licensor with comforting the Licensee in financial difficulty.

 

	9.
    	LICENSEE’S
    RIGHTS AND OBLIGATIONS

 

Licensee
has the right to:

 

	1.	Make
    one copy of the Software solely for backup or archival purposes
	 	 
	2.	Transfer
    the Software to a single hard disk, provided Licensee keeps the original solely for backup or archival purposes.
	 	 
	3.	Licensee
    may, at any time, without prior notice to or consent of Licensor, transfer the Software to any location other than the site
    of initial installation for use on any other “Central Processing Unit” (CPU) which is owned or controlled by Licensee.
    Licensee shall thereafter promptly give Licensor notice of such new location.
	 	 
	4.	Request
    for additional information from the database which may be required from time to time to reply to regulator’s or broadcaster’s
    query.
	 	 
	5.	Request
    for tweaking existing reports as per business regulatory/business requirement. Licensee shall request for a modification to
    the Software by sending a Software Modification
	 	 
	6.	Request
    (SMR) document to the Licensor listing the requested modifications along with detailed process flows and test cases. On the
    receipt of the SMR the Licensor shall carefully evaluate the document and dispatch a Software Requirement Specification (SRS)
    to the Licensee along with the commercial terms for such a modification if any, notwithstanding any request by the Licensee
    for modification to the Software based on the statutory requirement as imposed from time to time by the regulatory body/bodies
    of the country, and the Licensor will provide for such changes within the stipulated timeframe at no any additional cost.

 

Licensee
has the following obligations:

 

	1.	The
    Software and Documentation is protected by Singapore copyright laws and international treaties. The Licensee must treat the
    Software and Documentation like any other copyrighted material - for example a book.
	 	 
	2.	Cannot
    copy more than 10 copies of the Documentation in English unless written authorization is obtained from the Licensor, such
    authorization shall not be unreasonably withheld by the Licensor.
	 	 
	3.	Cannot
    copy the Software except to make archival or backup copies as provided above
	 	 
	4.	Cannot
    modify, enhance nor adapt the Software nor merge it into another program unless otherwise obtained by Licensor’s written
    consent, which consent shall not be unreasonably withheld by the Licensor.
	 	 
	5.	Licensee
    to provide with the necessary access including not limited to online access to the server and the database where the Software
    is installed in order to resolve bugs or to update the system from time to time.
	 	 
	6.	Cannot
    reverse engineer, disassemble, decompile or make any attempt to discover the Source Code of the Software
	 	 
	7.	Cannot
    place the Software onto a server so that it is accessible via a public network such as the Internet and provide the software
    as a service to 3rd parties.
	 	 
	8.	Cannot
    sublicense, rent, lease or lend any portion of the Software or Documentation to any third party.

 

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	10.	LICENSOR’S
                                         RIGHTS AND OBLIGATIONS

 

Licensor
has the right to:

 

Have
access to access the servers remotely for monitoring, upload of Patch or Enhancement and updating product licensing information
whenever needed.

 

Licensor
has the obligation to:

 

	1.	Ensure
    the system has a Product uptime and service availability of 99.99% subject to the licensee providing the necessary hardware
    and third party software which shall ensure that software will be able to achieve such high availability.
	 	 
	2.	Ensure
    that sufficient, qualified and trained resources are allocated to the project.
	 	 
	3.	Ensure
    that the Licensee is provided with all patches/ updates to the Software in a timely manner and delivered along with detailed
    release notes stating the purpose of the patch/updates explaining the installation procedures.
	 	 
	4.	Uploading
    of all such Update/patches should follow a proper versioning and update Process
	 	 
	5.	Test
    it on the testing setup and Staging (formerly UAT) servers before upgrading the production software
	 	 
	6.	Request
    for downtime if required in writing
	 	 
	7.	On
    receipt of the approval, undertake the task at the assigned time period
	 	 
	8.	Inform
    regarding the completion or failure of the job, once the job is over. In case there is failure a roll back plan should be
    in place. The prerequisite condition is that this should be tested in the lab and Staging
	 	 
	9.	Provide
    a written Root Cause Analysis (RCA) whenever a major outage is reported and solution is provided.

 

	11.	SOFTWARE
                                         INSTALLATION

 

Promptly
after delivery of the Software and Documentation to the Site, Licensor shall install and configure the Software in accordance
with agreed standard business practices. The Software installation and acceptance process will incorporate the following steps:

 

	1.	Licensor
    notifying Licensee the name of the designated Project Manager
	 	 
	2.	Licensee
    sending in writing its acceptance of the designated Project Manager
	 	 
	3.	Licensee
    notifying the name and designation of the person who would be the Licensee’s single point of contact to Licensor’s
    designated Project Manager will work with designated Licensee person for all project implementation activities.
	 	 
	4.	The
    Licensee will have to provide the Licensor the business objectives and processes in a written document. On the receipt of
    the License written document the Licensor shall commence analysis of Licensee’s business objectives and processes and
    prepare a time plan for the project.
	 	 
	5.	Map
    and configure Licensee’s business objectives and processes to the Software to best of its effort, however some process
    may not be implemented as they may not be compliant with the best practices that may prevail in the software application.
	 	 
	6.	Gaps
    if any are understood and scope is finalized and documented in the Functional Scope Document (FSD).
	 	 
	7.	Licensee
    shall provide acceptance of the FSD and the necessary commercial approvals, if any.
	 	 
	8.	Licensor’s
    Project Manager will submit a detailed project plan to Licensee.
	 	 
	9.	Licensee
    shall provide written acceptance of the project plan.

  

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	10.	Licensor
    will deliver, install and configure the Software at the client location.
	 	 
	11.	If
    the Software did not pass the UAT, then the Licensor shall promptly correct such defect and within 45 days and will cause
    the Software to successfully pass all such tests. In case the Licensor is unable to do so the Licensee can promptly terminate
    this Agreement.
	 	 
	12.	Licensor
    shall train the identified personnel by the Licensee’s as discussed in Clause 13 below.
	 	 
	13.	The
    Licensee shall be responsible to provide all of the required Hardware except for any special software where the Licensor is
    to provide the hardware as is specified in Schedule D.

 

	11.
    	ACCEPTANCE
    TEST CRITERIA (ATC)

 

Licensee
and Licensor agree that the acceptance of the Software shall be based on certain criteria. These criteria shall be developed by
the Licensor and submitted to the Licensee as the Acceptance Test Criteria (ATC) document template. The ATC shall be in line with
the agreed scope of deliverables and the Licensee shall include the Licensee’s business objectives, goals and workflows
keeping in view of normal business practices and standards, to be met by Licensee while using the Software and achieving its day-to-day
and periodical business functions efficiently.

 

Licensor
and Licensee if required may prepare the ATC document, covering the agreed upon test cases. Test cases will be covered on various
business functions and scenarios. The ATC document shall be submitted by Licensor to Licensee. Both the Licensor and Licensee
shall review the ATC document and send their feedback/confirmation and acceptance in part or in full during the period of implementation
to each other.

 

Should
the Licensee wish to adopt the ATC methodology the Licensor shall charge additional for the time, efforts and other cost including
travel and accommodation cost.

 

	12.	USER
    ACCEPTANCE TEST (UAT)

 

Once
the requirements of Licensee’s workflows and business processes are mapped and configured into the Licensor’s software
and tested with test data on the test environment, the processes implemented on the Software is ready for carrying out the UAT.
The UAT shall be carried out based on the ATC document approved by Licensee.

 

The
UAT includes the following tasks:

 

Licensee
shall nominate a project coordinator who shall verify the deliverables and solution and provide acceptance sign off to Licensor.

 

Licensor’s
designated Project Manager will work with designated Licensee’s person(s) to prepare the test plan and execute the UAT.

 

Licensor
will deliver and install the Software as per the agreed scope of deliverables

 

Licensee
shall carry out the test cases as per the ATC and shall formally award either

 

	(i)	Acceptance
    or
	 	 
	(ii)	Non-Acceptance
    to Licensor.

 

The
Software will be tested as per the approved ATC document and any one of the following status is marked against each test case.

 

Passed

Failed

Skipped

  

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Appropriate
reasons shall be mentioned in case of “Failed” and/or “Skipped” test cases by Licensee. On completion
of testing all the test cases, Licensor shall submit the test case result document to the Licensee.

 

Based
on the test results, Licensee shall formally award either (i) acceptance of such Software in writing (‘Acceptance’)
or (ii) non-acceptance of such Software in writing (“Non-Acceptance”) for any non-conformance of such Software with
the agreed scope of deliverables.

 

Licensee
may submit to Licensor any other observations, suggestions made during the UAT and or any change or enhancements that might be
required or recommended. Licensor will review the same and shall get back with their comments within 2 weeks from the date of
acceptance. However these points will not be a part of the UAT. These will be categorized as follows:

 

Enhancement:
This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule and commercials
if any.

 

Change
in Requirement: This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule
and commercials if any.

 

Customization:
This category of issues is typically outside the product that can be taken up as and when needed during the implementation.
For these points there should be an agreement by both Parties on scope, time and commercials.

 

Configuration:
This category of issues requires specific configuration in the Software to demonstrate the features.

 

Bugs:
This category of issues are the bugs reported and are fixed as per the Service Level Agreement (SLA).

 

	13.	TRAINING

 

The
License Fee includes all costs for the initial and on-going training of Licensee’s employees on the use and operation of
the Software on the Hardware. Pursuant to a mutually agreed upon schedule, Licensor shall provide sufficient experienced and qualified
personnel to conduct up to 7 full eight-hour days (7 X 8) of such training of groups of up to a maximum of four employees or other
personnel of Licensee at a location or locations designated by Licensee with the Territory. Cost for such training shall be stipulated
in Schedule C

 

	14.
    	SOFTWARE
    MAINTENANCE

 

During
the implementation period, first year of use, and the period covered by the maintenance terms, Licensor shall promptly notify
Licensee of any defects or malfunctions in the Software or Documentation of which it learns from any source. Licensor shall promptly
correct any defects or malfunctions in the Software or Documentation discovered during the validity of this Agreement in accordance
with the Service Level Agreement (SLA) specified under Clause 15 of this Agreement. Any defects or malfunctions will be rectified
immediately and the Licensor shall provide the Licensee with corrected copies of same, without additional charge. Licensor’s
obligation hereunder shall not affect any other liability which it may have to Licensee.

 

Licensor
shall provide to Licensee, without additional charge, copies of the Software and Documentation revised to reflect any enhancements
to the Software made by Licensor for the 1st twelve (12) months from the date of implementation of the software. Such
enhancements may include all modifications to the Software which increase the speed, efficiency or ease of operation of the Software,
or add additional capabilities to or otherwise improve the functions of the Software.

  

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    	End User Software License Agreement
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	15.	SERVICE
    LEVEL AGREEMENT

 

In
connection with the Licensee’s Use and operation of the Software or any problems therewith, during the Term of this Agreement
or any extended Term, if any, the Licensor shall provide to the Licensee Service Level as per support plans provided in Schedule
F

 

1.
Reporting of Issues/bugs

 

Licensee’s
designated person will communicate the issue either through any automated Bug reporting system that the Licensor may provide or
through an e-mail, the date and time of the mail shall be sufficient for all SLA calculations.

 

All
costs associated with resolving the issue reported by the Licensee shall be borne by Licensor unless the issue was caused due
to the proven fault of the Licensee.

 

If
the issue was caused by the Licensee or should there be a higher level of service required, the Licensee and Licensor shall jointly
define the higher level of service and commercial terms.

 

Provided
the Licensee is up to date in making all payments under this agreement, the Licensor will be responsible to provide to Licensee
in a timely fashion all patches or updates to the Software that it develops along with Documentation explaining the purpose and
installation procedures for any such patches or updates and on-going training if and to the extent required.

 

Licensor
and Licensee may enter into an agreement for further enhancing the support levels, including providing a person at site.

 

	16.	LIQUIDATED
    DAMAGES

 

16.1In
the event that Duo Software fails to meet the target timescales for defect resolution, as set out in Schedule F [provided Duo
Software is solely responsible for such delays], Duo Software shall be liable to pay Hello Corp liquidated damages at the rate
of Rupees One Thousand fine hundred (Rs. l,500/-) per hour or part thereof in excess of the stipulated resolution time, provided
that:

 

16.1.1Both
the servers are inoperative

 

16.1.2The
fault is entirely of the software

 

16.1.3.
The failure causes disruptions to the core operations.

 

16.2If
Duo Software exceeds the maximum number of instances on conditions rated critical or high, Hello Corp may claim damages at a rate
of Rupees Two Thousand (Rs. 2,000/-)per instance

 

16.3
The maximum liquidated damages to be imposed by HelloCorp per month on account of the failure of the application software and
rectification, and the conditions exceeding the maximum number of instance, shall be seven point five percent (7.5%) of the monthly
fee.

 

	17.
    	CHANGES
    IN SCOPE OF WORK

 

The
Licensor’s basis for implementation of the Software is the scope defined in the FSD. After starting the assignment, if Licensor
finds any deviations to the scope defined, change management processes would be triggered and the Licensor will be given an opportunity
to submit a revised commercial proposal covering the charges for the work to be completed as per the enhanced scope of work. Licensor
will proceed with the rest of the work only after confirming in writing the revised commercial proposal with Licensee. The additional/revised
scope will not form part of the UAT. Any change request shall be taken up as a separate activity with a separate delivery schedule
and UAT.

  

    	12

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	18.	UPDATES
    AND REVISIONS

 

During
the valid period of this Agreement, the Licensor will advise the Licensee of any updates (bug patches) or revisions (same functionality
with minor enhancement within the same version) that Licensor is incorporating into the Software. On Licensee’s request
a single copy of the Software incorporating this type of change will be sent to Licensee in object form and Licensor will be deemed
to have automatically granted the Licensee a non-exclusive, non-transferable license to use it subject to the same terms that
are set out elsewhere in this Agreement.

 

The
version numbering of the software shall adhere to the following numbering nomenclature

 

X.Y.Z
Where X denotes Feature, Y Enhancement and Z denotes maintenance releases

 

Feature
Release

 

“Feature
Release” would mean an issuance of a feature for the Licensed Software which has new or significantly enhanced functionality,
where X of the x.y.z numbering designation changes

 

Enhancement
Release

 

“Enhancement
Release” would mean an issuance of any enhancements to existing features; and/or minor additions in functionality compared
to the previous issuance, where Y of the x.y.z numbering designation changes and includes Enhancement Releases.

 

Maintenance
Release

 

“Maintenance
Release” means an issuance of any Bug Fixes and where Z of the x.y.z numbering designation changes.

 

For
the purpose of Clarity the Duo Subscribe Version 6.0 onwards will be on renewed terms and conditions

 

	19.	TERMINATION

 

Either
Party shall have the right to terminate this License if the other Party fails to perform any obligation required under this Agreement
and if the defaulting Party does not fix any such breach or fails to take good faith measures to rectify the breach within sixty
(60) calendar days of the receipt of a written notice. Either Party shall have the right to forthwith terminate this Agreement
if the other Party becomes bankrupt or insolvent. This License Agreement takes effect upon Licensee’s use of the Software
and effective until terminated. Licensee may also terminate this Agreement it at any time without assigning any reason by giving
three (3) months’ notice to the Licensor and in such a case the Licensee must destroy all copies of the Software and Documentation
in its possession. It will also automatically terminate if Licensor fails to comply with any term or condition of this Agreement.

 

Upon
termination of this License, Licensee shall return to Licensor or destroy the original and all copies of the Software including
partial copies and modifications. Licensor with a prior written notice of at least seven (7) calendar days shall have a reasonable
opportunity to conduct an inspection of Licensee’s place of business during normal business hours to ensure compliance with
this provision.

 

The
Licensee and Licensor shall have the right to terminate this agreement, by giving ninety (90) days written notice.

  

    	13

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	20.	LIMITED
    WARRANTY

 

Licensor
warrants that for a period of term of this Agreement/contract and after delivery of the Software to Licensee:

 

The
Software will be delivered in electronic form, including files transferred or downloaded from the internet or on physical media,
and will be free from defects in materials and workmanship under normal use; and,

 

To
the extent permitted by law, THE FOREGOING LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED,
AND LICENSOR DISCLAIMS ANY AND ALL IMPLIED WARRANTIES OR CONDITIONS, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE, regardless of whether Licensor knows or had reason to know of Licensee particular needs. No employee,
agent, or distributor of Licensor is authorized to modify this warranty, nor to make any additional warranties.

 

	21.
    	LIMITED
    REMEDY

 

Licensor’s
entire liability and Licensee’s exclusive remedy shall be:

 

The
replacement of any CD-ROM(s) or other media not meeting the Limited Warranty which is returned to Licensor due to damage will
be replaced by the Licensor within 21 days.

 

IN
NO EVENT WILL LICENSOR BE LIABLE TO LICENSEE FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR THE INABILITY TO USE THE SOFTWARE (EVEN IF LICENSOR OR AN AUTHORIZED DEALER OR DISTRIBUTOR
HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY).

 

IN
NO EVENT WILL LICENSEE BE LIABLE TO LICENSOR FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THIS AGREEMENT OR USE OF THE SOFTWARE (EVEN IF LICENSEE OR AN AUTHORIZED DEALER, DISTRIBUTOR
OR REPRESENTATIVE OF THE LICENSEE HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

 

	22.	TITLE
    TO SOFTWARE

 

Licensor
retains title to and ownership of the Software and all enhancements, modifications and updates of the Software and process implemented
on the Software.

 

	23.	CONFIDENTIALITY

 

Each
Party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes
or procedures or any other confidential, financial or business information of the other Party which it learns during the course
of its performance of this Agreement, without the prior written consent of such other Party. This obligation shall survive the
cancellation or other termination of this Agreement.

 

The
Software contains trade secrets and proprietary know-how that belong to the Licensor and it is being made available to the Licensee
in strict confidence.

 

ANY
USE OR DISCLOSURE OF THE SOFTWARE, OR OF ITS ALGORITHMS, PROTOCALS OR INTERFACES, OTHER THAN IN STRICT ACCORDANCE WITH THIS LICENSE
AGREEMENT, MAY BE ACTIONABLE AS A VIOLATION OF LICENSOR’S TRADE SECRET RIGHTS, except for the requirements of the investigation
agency, the tax agency, auditing or for credit units to assess the authenticity of the Software.

 

    	14

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	24.	PUBLICITY

 

Licensor
shall not refer to the existence of this Agreement in any press release, advertising or materials distributed to prospective customers,
without the prior written consent of Licensee and vice versa.

 

	25.	LICENSOR’S
    PROPRIETARY NOTICES

 

Licensee
agrees that any copies of the Software or Documentation which it makes pursuant to this Agreement shall bear all copyright, trademark
and other proprietary notices included therein by Licensor and, except as expressly authorized herein, Licensee shall not distribute
same to any third party without Licensor’s prior written consent, which consent shall not be unreasonably withheld.

 

	26.	ASSIGNMENT

 

Licensee
may assign this Agreement to any subsidiary or affiliate under its control, or as part of the sale of that part of its business
which includes the Software, Hardware or any substantial portion of its data processing facilities, or pursuant to any merger,
consolidation or other reorganization, without Licensor’s consent, upon notice to Licensor. Licensor shall not assign this
Agreement without Licensee’s prior written consent, which shall not be unreasonably withheld, so long as the assignee of
the Licensor undertakes to perform all the obligations of the Licensor hereunder and the Licensee’s rights and interest
under this Agreement are not affected any which way. An assignee of either Party, if authorized hereunder, shall have all of the
rights and obligations of the assigning Party set forth in this Agreement.

 

	27.	RESELLING

 

Licensee
may host the system at their IDC and provide services and solutions offered by the Product to 3rd Party on a monthly rental as
specified in Schedule C. Licensor shall provide the Software and the Licensor shall provide the hardware necessary to support
the volume of load/traffic.

 

All
revenue shall as per terms specified on Schedule C.

 

	28.	INDEMNITY

 

Licensor
agrees to indemnify and hold harmless Licensee and its subsidiaries or affiliates and their directors, officers, employees and
agents, against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses) arising out of
or related to any claim that Licensee’s use or possession of the Software or Documentation, or the license granted hereunder,
including but not limited to infringement or violation of copyright, trade secret or other proprietary right of any third party.
Licensor shall defend and settle at its sole expense all suits or proceedings arising out of the foregoing, provided that Licensee
gives Licensor prompt notice of any such claim of which it learns. No settlement which prevents Licensee from continuing to use
the Software as provided herein shall be made without Licensee’s prior written consent. In all events, Licensee shall have
the right to participate in the defense of any such suit or proceeding through counsel of its own choosing.

  

    	15

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	29.	DISPUTE
    RESOLUTION & ARBITRATION

 

In
the event of a dispute between the parties concerning any aspect of this Agreement the parties shall meet in good faith to resolve
the dispute.

 

In
the event of the dispute is not resolved within fifteen (15) days from the first meeting of the Parties as set out above, any
dispute arising out of or in connection with the terms and conditions herein, or the breach, termination or invalidity thereof,
either Party may refer the dispute to the Singapore Mediation Centre (“SMC”) for mediation in accordance with the
procedures set out by the SMC.

 

In
the event that such dispute cannot be resolved or settled through mediation as set out above, the dispute shall thereafter be
referred to and finally resolved by arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International
Arbitration Centre (“SIAC Rules”) for the time being in force, which rules are deemed to be incorporated by reference
in this clause.

 

The
arbitration tribunal shall consist of a sole arbitrator to be appointed by the Chairman of the Singapore International Arbitration
Centre (“SIAC”). The language of the arbitration shall be English.

 

The
Parties hereby agree to keep confidential any proceedings brought under the provisions herein. Such confidentiality shall extend
to any agreement reached between the Parties for the settlement of any dispute or any Arbitral findings.

 

	30.	ATTORNEY
    FEES

 

If
any legal action is necessary to enforce this License, the prevailing Party shall be entitled to reasonable attorney fees, costs
and expenses in addition to any other relief to which it may be entitled after a final judgment is rendered.

 

	31.	LIMITED
    LIABILITY

 

Unless
otherwise expressly stated herein, Licensor shall not be liable to Licensee for any consequential damages arising out of Licensor’s
breach of this Agreement.

 

Unless
otherwise expressly stated herein, Licensee shall not be liable to Licensor for any consequential damages arising out of Licensee’s
breach of this Agreement.

 

	32.	NOTICE

 

All
notices required or permitted to be given by one Party to the other under this Agreement shall be sufficient if sent by certified
mail, return receipt requested, to the Parties at the respective addresses set forth below or to such other address as the Party
to receive the notice has designated by notice to the other Party.

 

Licensor

 

Jennifer
Perera

Chief
Finance Officer,

Duo
Software (Pvt) Ltd.

Level
6,

403
Galle Road,

Colombo
3, Sri Lanka.

 

    	16

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

Licensee

 

Pancherine
Diaz

Group
Finance Director 

Hello
Corp (Pvt) Ltd.

No
3, R A De Mel Mawatha

Colombo
03 

Sri
Lanka

 

	33.	GOVERNING
    LAW

 

This
Agreement shall be governed by and construed under the laws of Sri Lanka without giving effect to the principles thereof relating
to conflicts of laws.

 

	34.	CONSENT
    TO JURISDICTION, VENUE AND SERVICE

 

Licensor
consents and agrees that all legal proceedings relating to the subject matter of this Agreement shall be maintained in courts
sitting within Singapore and Licensor consents and agrees that jurisdiction and venue for such proceedings shall lie exclusively
within such courts. Service of process in any such proceeding may be made by certified mail, return receipt requested, directed
to the respective Party at the address at which it is to receive notice as provided herein.

 

	35.	SEVERABILITY

 

If
any provision of this Agreement is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall
not be impaired thereby.

 

	36.	NO
    WAIVER

 

The
failure by any Party to exercise any right provided for herein shall not be deemed a waiver of any right hereunder.

 

	37.	FORCE
    MAJEURE

 

Should
any contingencies arises which prevent the complete or partial fulfillment by either of the parties of their respective obligations
under this contract, namely Fire, Acts of God, prohibition of export, arrest and restrain of Rules, Government or any other causes
beyond the Parties control, the time stipulated for fulfillment of the obligations shall be extended for a period equal to that
during which such contingencies will remain in force.

 

If
a force majeure situation arises, the parties to this Agreement shall notify in writing within fourteen (14) days with evidence
showing the force majeure.

 

    	17

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	38.
    	COMPLETE
    AGREEMENT

 

This
Agreement sets forth the entire understanding of the Parties as to its subject matter and may not be modified except in writing
executed by both parties.

 

This
contract is made in English and signed via email or telefax that is considered original. This contract comes into effect as of
the date of signing.

 

IN
WITNESS WHEREOF, the Parties have executed this Agreement on the dates set forth first above, with full knowledge of its content
and significance and intending to be legally bound by the terms hereof.

 

	Licensor	 	Licensee
	 	 	 
	/s/
    Jennifer Perera	 	/s/
    Pancherine Diaz
	Jennifer
                                         Perera

        Chief
        Finance Officer
	 	Pancherine
                                         Diaz

        Group
        Finance Director

	 	 	 
	/s/
    Ajeewan Arumugam	 	/s/
    Chinthaka Athulathmudali
	Ajeewan
                                         Arumugam

        Pre
        Sales & Branding
	 	Chinthaka
                                         Athulathmudali

        Manager
        - ICT

 

    	18

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

SCHEDULE
A - SOFTWARE DESCRIPTION

 

Duo
Contact Version 3.2 - Multi-Tenant Contact center and CRM system integrated with Voice Payment Gateway.

 

    	19

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

SCHEDULE
B - LICENSE TERMS

 

DuoContact
Version 3.2,

 

	Call
    Server License	-
    One
	 	 
	Redundant
    Call Server License	-
    One
	 	 
	Database
    Server License	-
    One
	 	 
	Backup
    Database License	-
    One
	 	 
	Voice
    Ports	-
    (Live -120, Redundancy 0)
	 	 
	Agents
    Licenses	-
    60 Agents 
	 	 
	Supervisor
    Licenses	-12
    Agents
	 	 
	Tenant
    License	-
    Four

  

    	20

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

SCHEDULE
C - LICENSE PAYMENT TERMS

 

Licensee
shall pay a monthly fee or Sri Lankan Rupees five hundred fifty thousand (Rs. 550,000.00) for the first year. Lifetime of the
contract is three years.

 

Note:
The monthly fee will be increased by a minimum of 5% annually by a mutual agreement by both parties.

 

Fee
is payable at the commencement of the period (monthly)

 

Pricing
for Additional License

 

	Description	 	Fee	 	Software
    Features Summary Scope

    Schedule E
	Tenant
    license	 	USD
    225 Per Month	 	1,2,
    3,4, 5, 6, 14, 18, 19, 20
	Voice
    Payment Gateway License	 	USD
    180 Per Month	 	N/A
	Voice
    Port (IVR and Voice)	 	USD
    25 Per Port/Per Month	 	N/A
	Agent
    Console	 	USD
    75 Per Agent/Per Month	 	16
	Supervisor
    Console	 	UJSD
    50 Per Agent/Per Month	 	17
	Standard
    Reporting Tenant License	 	Included
    along with Tenant License	 	15
	SMS/Chat/Fax/Email
    module license	 	USD
    100 Per Month	 	10,
    11, 12, 13
	Work
    Action	 	USD
    20 Per Agent/Per Month	 	7,
	Outbound
    Dialer	 	USD
    75 Per Tenant	 	8,
    9

 

The
fee shall cover all the features on schedule E, indicated in the Software feature summary.

 

All
prices above are quoted in United States Dollar.

 

Note:
Any CRM/Report customization or any new development will be charged based on the job and the rate will be discussed and mutually
agreed.

 

Training
Cost

 

Initial
training under the contract in clause 13 shall be provided free of charge,

 

Settlement
of Invoice

 

All
Invoices shall be generated on the 30th day of every calendar month, and that invoice shall be settled within a period
of 15 days from the date of Invoice, and delayed invoices will give the Licensor the right to charge interest at 2% per
month or revoke any services under this agreement.

 

Taxes

 

Above
prices are subject to deduction of tax at source. For the purpose of clarity all other taxes must be borne by the Licensee including
any amount deducted at source.

 

    	21

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

SCHEDULE
D - HARDWARE. PROGRAMMING LANGUAGE AND OPERATING SYSTEM

SPECIFICATIONS

 

Live
Server Specification

 

Note*
- Current Server Specification to be added.

 

Note:
The above specification may vary based on the number of subscribers and users. The above is only an indicative requirement for
running of the licensed application. In the case of cloud and Virtual Machines offering a similar configuration instances. It
is recommended to go for a Virtual Machines as it would provide better redundant and high available cluster in the case of smaller
volumes of workload.

  

    	22

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

End
user client specification

 

	End
    Users Desktops	 	Recommended
    Hardware Specification
	Standard
    Along Users	 	Intel®
    Centrino or above /I GB RAM/60 GB
	Web
    users	 	Compatible
    with Browser (IE, Chrome, Firefox)

  

    	23

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

SCHEDULE
E - SOFTWARE FEATURE SUMMERY

 

	Features	 	Tenant
	l.
    Telephony features	 	Sri
    Lankan	 	Mihin	 	Amana
    Takaful
	Answer	 	X	 	X	 	X
	Hold	 	X	 	X	 	X
	Transfer	 	X	 	X	 	X
	End
    Call	 	X	 	X	 	X
	Make
    Call	 	X	 	X	 	X
	Call
    Conference	 	X	 	X	 	X
	 	 	 	 	 	 	 
	2.
    IVR	 	 	 	 	 	 
	Basic
    IVR Functions	 	X	 	X	 	X
	 	 	 	 	 	 	 
	Multiple
                                         instances of IVR 

                                         (provide
                                         multiple numbers from which a customer 

                                         an obtain
                                         various services from and handle each 

                                         number differently

                                         
	 	 	 	 	 	 
	E.g.
    Call 123 to change package 

    Call
    456 to check current outstanding amount)	 	X	 	 	 	 
	 	 	 	 	 	 	 
	3.
    ACD	 	 	 	 	 	 
	Skill
    based routing 

    (route calls based on agent skills such as

    language skills or customer support skills)	 	X	 	X	 	X
	 	 	 	 	 	 	 
	Priority
    Queuing 

    (ensure that VIP customers get priority treatment)	 	 	 	 	 	 
	 	 	 	 	 	 	 
	4.
    Call Features	 	 	 	 	 	 
	Call
    recording	 	X	 	X	 	X
	Voice
    Playback	 	X	 	X	 	X
	5.
    Quality monitoring	 	 	 	 	 	 

  

    	24

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	6.
    CRM	 	 	 	 	 	 
	Customer
    registration	 	Implemented
    only for	 	 	 	 
	Account
    creation	 	Sri
    Lankan Tenant	 	 	 	 
	7.
    WorkAction	 	 	 	 	 	 
	Complaint
    management	 	
	 		 	 
	Inquiry
    management	 	Implemented	 	 	 	 
	Activity
    management	 	and
    Partially	 	Any	 	 
	Define
    interaction category specific fields	 	Functional.	 	additional	 	 
	Attach
    previous interactions	 	User	 	cost
    as we	 	 
	Assign
    tasks	 	interfaces	 	have
    the	 	 
	Add
    comments	 	available	 	license,
    but 	 	 
	SMS
    notifications to customers	 	only
    for 	 	only	 	 
	Interaction
    history and Audit Trail view	 	Sri
    Lankan	 	 	 	 
	Interaction
    categorization	 	Tenant.	 	 	 	 
	Interaction
    reports	 	 	 	 	 	 
	8.
    Dialer	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	9.
    Campaign management	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	10.
    Email	 	 	 	 	 	 
	Send
    emails	 	X	 	 	 	 
	Receive
    emails	 	X	 	 	 	 
	Email
    Templates Management	 	X	 	 	 	 
	11.
    SMS	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	e.g.
    type ‘CMB <ticket no.>’ and send to 123 to obtain your flight time)	 	 	 	 	 	 

  

    	25

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

	12.
    Fax	 	 	 	 	 	 
	Send
    faxes	 	X	 	 	 	 
	Receive
    Faxes	 	X	 	 	 	 
	Fax
    Templates Management	 	 	 	 	 	 
	13.
    Snail mail	 	 	 	 	 	 
	 	 	 	 	 	 	 
	14.
    Knowledge base	 	 	 	 	 	 
	 	 	 	 	 	 	 
	15.
    Report list	 	 	 	 	 	 
	Real
    time report	 	X	 	X	 	X
	Historical
    report	 	X	 	X	 	X
	IVR
    report	 	X	 	X	 	X
	Dynamic
    Report generator	 	 	 	 	 	 
	16.
    Agent console	 	 	 	 	 	 
	Telephony
    features	 	X	 	X	 	X
	Agent
    productivity	 	X	 	X	 	X
	Centre
    status	 	X	 	X	 	X
	Call
    status	 	X	 	X	 	X
	Volume
    configuration	 	X	 	X	 	X
	17.
    Supervisor console	 	 	 	 	 	 
	User
    management module	 	X	 	X	 	X
	Accounts
    management	 	X	 	X	 	X
	Security
    management	 	X	 	X	 	X
	Console
    Configurations	 	X	 	X	 	X
	 	 	 	 	 	 	 
	18.
    Back office console	 	 	 	 	 	 
	Task
    Management - Task inbox and Task outbox	 	Task
                                         Management - Implemented and Partially Functional for 
	 	 	 	 
	Case
                                         Management

        (bundle
        similar complaints for collective resolution)
	 	Sri
    Lankan. Case Management not implemented.	 	 	 	 
	19.
    Administration console	 	 	 	 	 	 
	 	 	 	 	 	 	 
	20.
    Mail Room Operator Console	 	 	 	 	 	 
	 	 	 	 	 	 	 
	 	 	 	 	 	 	 
	21.
    Redundancy	 	 	 	 	 	 
	Call
    Server redundancy	 	Partially	 	 	 	 
	Database
    Server redundancy	 	implemented	 	 	 	 
	Remote
    call server redundancy

    (based on BPO system architecture)	 	 	 	 	 	 
	chat
    all features	 	 	 	 	 	 

  

    	26

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

SCHEDULE
F-SLA PLANS

 

Support
Priority Levels 

 

Definition
of critical levels

 

	 	Priority
    1	 
	 	 	 
	 	Critical	Trouble
    condition where DUO system is completely out of service or is causing significant business impact to the customer and no immediate
    workaround is available.
	 	 	 
	 	Priority
    2	 
	 	 	 
	 	High	Trouble
    condition where some functions are out of service or is causing significant Degradation in Performance or Functionality no
    immediate workaround is available.
	 	 	 
	 	Priority
    3	 
	 	 	 
	 	Medium	Trouble
    condition where DUO Product or Feature not working to Specifications, but relief is provided through some other means.
	 	 	 
	 	Priority
    4	 
	 	 	 
	 	Low	Any
    condition or request for assistance that is not business-impacting. This priority is also used for information exchange and
    feature requests.

 

Maximum
number of conditions rated as critical or medium allowed per month is three (03 instance per month per condition)

 

HelloCorp
will have the right to charge penalty if the no of occurrence per level exceeds the above set maximum limit, in accordance with
Clause No 16.3 of the End User Software License Agreement.

 

    	27

    	End User Software License Agreement
between duo software (pvt) ltd and hello corp (pvt) Ltd. 

    

 

Service
Level Assurance

 

	Criticality
    Level	 	Support
    offering
	Critical	 	Less
    than 90 minutes (under normal conditions)
	High	 	Less
    than 180 minutes (under normal conditions)
	Medium	 	Less
    than 48 hours (under normal conditions) or Next Release
	Low	 	Next
    Release (under normal conditions)

 

The
following levels of response time are offered to meet the needs of your business.

 

Please
note, should a bug cause for incorrect data writes and script needs to be performed to correct the data, the time required for
correction of the data is not included in the above timings.

 

Escalation
time frames for critical levels

 

The
following escalation levels of response time are offered to meet the needs of your business.

 

	Criticality
    Level	 	Escalation
    Levels
	 	 	First
    Level	 	Second
    Level
	Critical	 	Minimum
    60 minutes from promised time	 	After
    3 hours from promised time
	High	 	Minimum
    2 hours from promised time	 	After
    6 hours from promised time
	Medium	 	Minimum
    48 hours from promised time	 	Minimum
    5 Days from promised time
	Low	 	Minimum
    96 hours from promised time	 	Minimum
    7 Days from promised time

  

    	28Exhibit 10.7 

 

END
- USER SOFTWARE LICENSE AGREEMENT

 

between

 

DUO
SOFTWARE (PRIVATE) LIMITED

 

and

 

LANKACLEAR
(PVT) LIMITED

 

    	 		 

    	 		 

    

 

END-USER
SOFTWARE LICENSE AGREEMENT

 

 

This
End-User Software License Agreement (the “Agreement”) is made on the first day of November 2013

 

	BETWEEN:	Duo
    Software (Pvt) Ltd. (company registration no PV 10048) a corporation duly incorporated and existing under the laws
    of the Republic of Sri Lanka, with its registered office located at:
	 	 
	 	No.
                                         403,

        Galle
        Road,

        Colombo
        3,

        Sri
        Lanka.

	 	 
	 	(hereinafter
    referred to as the “Licensor” which term shall as herein used where the context so requires mean and include
    the said Duo Software (Pvt) Ltd, its successors and permitted assigns)
	 	 
	AND:	LankaClear
    (Pvt) Ltd. (company registration no. PV 7551), a corporation duly incorporated and existing under
    the laws of the Republic of Sri Lanka, with its registered office located at:
	 	 
	 	Level
                                         18,

        Bank
        of Ceylon Head Office, “BOC Square”,

        No.
        01, Bank of Ceylon Mawatha,

        Colombo
        1,

        Sri
        Lanka.

	 	 
	 	(hereinafter
    referred to as the “Licensee” which term shall as herein used where the context so requires mean and include
    the said LankaClear (Pvt) Ltd, its successors and assigns)

 

RECITALS

 

WHEREAS,
Licensor has developed certain computer programs and related Documentation more particularly described in Schedule A attached
hereto (the “Products”) and desires to grant to Licensee a license to use the Software.

 

WHEREAS,
Licensee wishes to use the Software under the conditions set forth in this Agreement.

 

NOW,
THEREFORE, in consideration of the mutual covenants set forth herein, Licensee and Licensor hereby agree as follows:

 

    	End-User Software License Agreement	 	 Page 1 of 20

    	 

    

 

	1.	DEFINITIONS

 

The
following definitions shall apply to this Agreement:

 

“Software”
means the computer programs, database structure and Documentation listed in Schedule A attached to this Agreement.

 

“Server”
means a computer with programs that provides services to other computer programs (and their users) in the same or other computers.

 

“Site”
means the location specified by the licensee for the implementation of the software.

 

“Client
Computer” means a user’s computer (PC, MAC, Workstation) the client term implies the computer is connected to
network where by the computer may request data from time to time from the Server.

 

“Source
Code” is the collection of files needed to convert from human-readable form to some kind of computer-executable form.

 

“Install”
means placing the Software on a computer’s hard disk, CD-ROM or other secondary storage device.

 

“Use”
means (i) executing or loading the Software into computer RAM or other primary memory, and (ii) copying the Software for archival
or emergency restart purposes.

 

“LAN”
is Local Area Network which is a network linking number of computers and servers covering a small geographic area like an
office, within a building.

 

“Product”
means the computer programs, database structure and Documentation listed in Schedule A attached to this Agreement.

 

“WAN”
is Wide Area Network which is a network of computers that covers a broad area (i.e., any network whose communications links
cross metropolitan, regional, or national boundaries), usually connecting a multiple number of LAN’s across broad geographical
boundaries.

 

“Territory”
means the geographic territory of the Democratic Socialist Republic of Sri Lanka.

 

“Documentation”
means all operation’s and user manuals, training materials, guides, listings, specifications, and other materials for
use in conjunction with the Software.

 

“Test/Lab
Environment” means the Licensee’s hardware set aside for testing or creating a simulation of the production environment
that is used to process actual subscriber usage.

 

“Agreement”
means this contract between the Licensor and Licensee, which may be amended or modified from time to time as may be mutually
agreed in writing.

 

“License”
means a perpetual, non-exclusive license to use the Software and Documentation.

 

“SMR”
means software modification request which is a request from Licensee to Licensor to make a modification to the Software that
is outside the scope of this Agreement.

 

“SRS”
means software requirement specification which is a response from Licensor to Licensee’s SMR which will provide the
details on the scope of work required to meet the SMR as well as proposed commercial terms.

 

“FSD”
means mapping and alignment of the Licensee’s business objectives and processes to the Software functionality.

 

“ATC”
means the mutually agreed test cases to be carried out as part of the UAT to demonstrate the successful implementation of
the agreed scope of deliverables.

 

    	End-User Software License Agreement	 	 Page 2 of 20

    	 

    

 

“UAT”
means the execution of the agreed test cases defined in the ATC which if successfully completed will lead to the Licensee
issuing the Acceptance Certificate to the Licensor.

 

“Acceptance
Certificate” means the certificate to be issued by the Licensee to the Licensor upon the successful completion of the
UAT which issuance indicates the successful completion of the Software implementation.

 

	2.
    	REPRESENTATIONS
    AND WARRANTIES

 

Licensor
and Licensee mutually represent, undertake and warrant that as of the date of this Agreement:

 

	 	2.1	They
    are limited liability company duly incorporated, validly existing and empowered by its charter to carry on business of the
    nature described in this Agreement.
	 	 	 
	 	2.2	They
    have full corporate power and authority to enter into this Agreement and to take any action and execute any documents required
    by the terms hereof.
	 	 	 
	 	2.3	Execution
    of this Agreement is duly authorized by law and has been duly and validly executed by both parties and is a legal, valid and
    binding obligation of the respective parties enforceable in accordance with the terms hereof.
	 	 	 
	 	2.4	The
    signatories of this Agreement have been duly empowered and authorized to execute this Agreement and to perform all obligations
    in accordance with the terms herein set out.
	 	 	 
	 	2.5	There
    is no known event that could change the status of any of these representations and warranties.

 

Licensor
hereby represents and warrants to Licensee that:

 

	 	2.6	Licensor
    is the owner of all rights, titles and interests, including copyrights, in all the Software, Documentation and any other licensed
    materials being granted to the Licensee. Licensor has not granted any rights or licenses to the Software, Documentation and
    any other licensed materials that would conflict with Licensor’s obligations under this Agreement.
	 	 	 
	 	2.7	Licensor
    will not enter into any agreement with any third party which would affect Licensee’s rights under this Agreement, or
    bind Licensee to any third party, without Licensee’s prior written consent. In any event, any agreement entered into
    by the Licensor with any third party or any attempt by the Licensor purporting to so enter into any such agreement, undertaking,
    commitment or otherwise, which would have the effect of affecting or binding the Licensee in any way whatsoever other than
    pursuant to the terms and conditions in this Agreement, shall be void and of no effect.
	 	 	 
	 	2.8	Licensee’s
    use of the Software, Documentation and any other licensed materials as authorized by this Agreement will not infringe any
    copyrights, trade secrets, patents or trademark rights, or any other intellectual property rights of any third party. The
    Software, Documentation and other licensed materials are free from all liens, claims, encumbrances and other restrictions.
	 	 	 
	 	2.9	The
    Software and its use by the Licensee hereunder do not violate or infringe rights of any third party or laws or regulations
    of any governmental or judicial authority.
	 	 	 
	 	2.10	Licensee
    shall be entitled to use and enjoy the benefit of the Software, Documentation and any other licensed materials whilst this
    Agreement remains in force.
	 	 	 
	 	2.11	Licensee’s
    use and possession thereof hereunder shall not be adversely affected, interrupted or disturbed by Licensor or any entity asserting
    a claim under or through Licensor.
	 	 	 
	 	2.12	The
    Licensor shall indemnify the Licensee against any damage, loss sustained by the Licensee or any claim that may arise against
    the Licensee due to any infringement or alleged infringement of any intellectual property of any third party by virtue of
    this Agreement or the use of the Software or License. Further, the Licensor shall immediately effect required modifications/alterations
    to any Software or License that infringes or may infringe any intellectual property rights of any third party, free of charge,
    without losing the functionality as required hereunder, of the Software or License.

 

    	End-User Software License Agreement	 	 Page 3 of 20

    	 

    

 

	3.	THE
    SOFTWARE

 

The
Software shall consist of modules or components and shall perform functions and comply with the programs and documentation, and
features, identified in Schedule A and Schedule E of this Agreement respectively. Each Software’s module or component, specification,
feature and proposal, program or documentation included or referred to in Schedule A and Schedule E are expressly incorporated
by reference herein. The Software will be and has been tested on its reliability and functionality and there shall be no defects
or errors - latent or otherwise.

 

	4.	DOCUMENTATION

 

The
Documentation shall consist of all operator and user manuals, training materials, listings, Software and module administration
guides, Software and module operation guide focusing and highlighting system functionality, Installation guide and other materials
for use in conjunction with the Software. In addition, the Licensee’s Request for Proposals / Invitation to Bid and the
Licensor’s response to the said Request for Proposals / Invitation to Bid shall also be part of the Documentation -provided
that in the event of any conflict or discrepancy between the said Proposals / Invitation to Bid and Documentation, the Proposals
/ Invitation to Bid shall prevail. Upon completion of implementation, the FSD, ATC, UAT and Acceptance Certificate will also be
a part of the Documentation. Licensor shall deliver to Licensee two complete copies of the Documentation in the English language.
Licensee shall have the right, as part of the License granted herein, to make as many copies of the Documentation as may be necessary
for its own use.

 

	5.	SOURCE
    CODE

 

The
Software shall not include its Source Code form and will not include all relevant explanations and Documentation of the Source
Code (collectively, “Commentary”). Licensor is not at any time required to deliver to Licensee, any copies of the
complete or partial Source Code contained on Licensee machine-readable media and a complete listing of the Source Code and Commentary,
unless the Licensor declares bankruptcy, becomes insolvent, or ceases to carry on with its software business or other similar
events, or declines for any reason whatsoever, to support the Licensee pursuant to the Software or Licenses provided to the Licensee,
other than in the event of a breach of the Licensee’s obligations hereunder.

 

In
case any of the events above mentioned occurs, the Licensee will immediately be given a copy of the Source Code and Commentary
of the Software, and the Licensee shall have an unlimited right to use and modify the Source Code and Commentary for only the
Licensee’s operations.

 

	6.	OPERATING
    ENVIRONMENT

 

The
Software, and each module or component and function thereof, shall be capable of operating fully and correctly on the combination
of the computer equipment (“Hardware”), the programming language and the operating system specifications in Schedule
D of this Agreement.

 

	7.	SOFTWARE
    LICENSE TERMS

 

Licensor
hereby grants to Licensee a perpetual, non-exclusive License to use the Software and Documentation, as specified in Schedule B.
This License is effective when executed by both parties and the License granted to the Software remains in force until termination
of this Agreement.

 

In
granting this non-exclusive License to the Licensee by the Licensor, the Licensee will be allowed to utilize the Software system
on the following terms:

 

    	End-User Software License Agreement	 	 Page 4 of 20

    	 

    

 

Licensor
hereby grants to Licensee a perpetual, non-exclusive License to Install and use the Software on:

 

	 	1.	Multiple
    Server Licenses - up to four of the Licensee’s Servers (two in Live
    Servers and two in Test/Lab Environments) provided the Software will only be in use on Licensee’s Client Computer(s)
    at any time. If the Software is permanently Installed on the hard disk or other storage device of a Server, one person may
    use the Software under the server licensing conditions, any further users of the application is to be determined under the
    Multiple Standalone computer licensing terms detailed below.
	 	 	 
	 	2.	Multiple
    Standalone Computer Licenses - unlimited number of single-user computers in the Licensee’s possession.
	 	 	 
	 	3.	Site
    Licenses - on any computer located at 10 sites Specified by the Licensee for the use with two CAS and one Head-end connected
    to the two CAS operating at one regional site, provided by the Licensee.
	 	 	 
	 	4.	LAN
                                         and/or WAN Licenses - on the Licensee’s LAN and/or
                                         WAN. Provided the total number of users who have access to the Software at any time does
                                         not exceed the Multiple Standalone Computer authorized number.

 

The
Licenses are summarized in greater detail in Schedule B.

 

	8.	SOFTWARE
    LICENSE FEES

 

As
consideration for the perpetual license to use the Software and Documentation granted to Licensee herein, Licensee shall pay to
Licensor the charges specified in Schedule C.

 

The
License for the Software specified in Schedule A will be in effect from the date of first commercial operation of the Software
- which shall be 01.11.2013.

 

	9.	LICENSEE’S
    RIGHTS AND OBLIGATIONS

 

Licensee
has the right to:

 

	 	1.	Make
    one copy of the Software and related documents and data generated thereby solely for backup or archival purposes.
	 	 	 
	 	2.	Transfer
    the Software to a single hard disk, provided Licensee keeps the original solely for backup or archival purposes.
	 	 	 
	 	3.	Licensee
    may, at any time, without prior notice to or consent of Licensor, transfer the Software to any location other than the site
    of initial Installation for use on any other central processing unit which is owned or controlled by Licensee. Licensee shall
    thereafter promptly give Licensor notice of such new location.
	 	 	 
	 	4.	Licensee
    shall request for a modification to the Software by sending a SMR document to the Licensor listing the requested modifications
    along with process flows and test cases. On the receipt of the SMR the Licensor shall carefully evaluate the document and
    dispatch a SRS to the Licensee along with the commercial terms for such a modification. The Parties hereby agree that the
    commercial terms and fees shall not be greater than relevant market rates. However, in the event any modification is required
    for the software to operate with the functionality as per the initial tender such modification shall be done by the Licensor
    free of charge regardless of the time the modification is requested or the need for the modification becomes apparent.
	 	 	 
	 	5.	The
    Software will be delivered by Licensor to locations of choice of Licensee.

 

Licensee
has the following obligations:

 

	 	6.	The
    Licensee must treat the Software and Documentation like any other copyrighted material - for example a book.
	 	 	 
	 	7.	Cannot
    copy the Documentation in excess of that required for its own purposes.

 

    	End-User Software License Agreement	 	 Page 5 of 20

    	 

    

 

	 	8.	Cannot
    copy the Software except to make archival or backup copies as provided above
	 	 	 
	 	9.	Cannot
    modify, enhance nor adapt the Software nor merge it into another program unless otherwise pursuant to the Licensor’s
    written consent.
	 	 	 
	 	10.	Cannot
    reverse engineer, disassemble, decompile or make any attempt to discover the Source Code of the Software.
	 	 	 
	 	11.	Cannot
    place the Software onto a server so that it is accessible via a public network such as the Internet.
	 	 	 
	 	12.	Cannot
    sublicense, rent, lease or lend any portion of the Software or Documentation unless to its subsidiaries, affiliate or associate
    companies or other entity within the LankaClear Group of companies.

 

	10.	SOFTWARE
    INSTALLATION

 

Promptly
after delivery of the Software and Documentation to the Site, Licensor shall Install and configure the Software in accordance
with the documentation mentioned in Schedule F. The Software Installation and acceptance process will incorporate the following
steps:

 

	 	1.	Licensor
                                         notifying Licensee the name of the designated Project Manager of the Licensor along with
                                         his/her qualifications, who according to Licensee view, shall be able to complete the
                                         project and Software installation as agreed in this Agreement.

	 	 	 
	 	2.	Licensee
    sending in writing its acceptance of the designated Project Manager.
	 	 	 
	 	3.	Licensee
    notifying the name and designation of persons who would be its single point contact with the Licensor for purposes hereunder.
	 	 	 
	 	4.	Licensor’s
                                         designated Project Manager working with designated Licensee’s personnel for all
                                         project implementation activities.

	 	 	 
	 	5.	Analysis
    of Licensee’s business objectives and processes.
	 	 	 
	 	6.	Mapping
    and configuring Licensee’s business objectives and processes to the Software.

 

The
Licensee shall be responsible to provide all of the required Hardware except that required for the installation of any special
software, which special Hardware the Licensor shall provide as specified in Table 1 of Schedule D.

 

Licensee
may submit to Licensor any other observations, suggestions made during the implementation and or any change or enhancements that
might be required or recommended.

 

Licensor
will review the same. However the following will not be a part of the initial implementation and may be chargeable these will
be categorized as follows:

 

	 	●	Enhancement:
    This category of issues would require a detailed analysis. Freezing the scope, deciding the delivery schedule and commercials
    if any.
	 	 	 
	 	●	Change
    in Requirement: This category of issues would require a detailed analysis, freezing the scope, deciding the delivery schedule
    and commercials if any.
	 	 	 
	 	●	Customization:
    This category of issues is typically outside the Product that can be taken Up
    as and when needed during the implementation. For these points there should be an agreement by both parties
    on scope, time and commercials.
	 	 	 
	 	●	Configuration:
    This category of issues requires specific configuration in the Software to demonstrate the features.
	 	 	 
	 	●	Bugs:
    This category of issues are the bugs reported and are fixed as per the Service Level Agreement (SLA). If there is delay or
    business interruptions that are caused by the bugs in the Software, Licensee shall have the right to a reduction in the Annual
    Maintenance Fee that shall be paid by Licensee to Licensor which shall be elaborated in the Service Level Agreement.

 

    	End-User Software License Agreement	 	 Page 6 of 20

    	 

    

 

	11.	TRAINING

 

The
License Fee includes all costs for the training of Licensee’s employees on the use and operation of the Software on the
Hardware, including instruction in any necessary conversion of Licensee’s data for such use. Pursuant to a mutually agreed
upon schedule, Licensor shall provide experienced and qualified personnel to conduct up to 14 full eight-hour days of such training
of groups of up to six employees or other personnel of Licensee at a location or locations designated by Licensee within the Territory.

 

	12.	SOFTWARE
    MAINTENANCE

 

During
the implementation period, first year of use, and the period covered by the maintenance terms, Licensor shall promptly notify
Licensee of any defects or malfunctions in the Software or Documentation of which it learns from any source. Licensor shall promptly
correct any defects or malfunctions in the Software or Documentation discovered during the validity of this in accordance with
the Service Level Agreement (SLA) specified under Clause 13 of this Agreement. Any defects or malfunctions will be rectified and
the Licensor shall provide the Licensee with corrected copies of same, without additional charge. Licensor’s obligation
hereunder shall not affect any other liability which it may have to Licensee.

 

Licensor
shall provide to Licensee, without additional charge, copies of the Software and Documentation revised to reflect any enhancements
to the Software made by Licensor during the validity of this Agreement as long as the customer continues to pay for the Annual
Maintenance Fee or as specified in a separate agreement. Such enhancements shall include all modifications to the Software which
increase the speed, efficiency or ease of operation of the Software, or add additional capabilities to or otherwise improve the
functions and functionality of the Software.

 

	13.	SERVICE
    LEVEL AGREEMENT

 

The
Licensor shall sign a separate mutually agreed SLA covering the warranty and the post-warranty periods with the required service
levels within 14 days of accepting the Letter of Award.

 

In
connection with the Licensee’s use and operation of the Software or any problems therewith, during the term of this Agreement
or any extended term, if any, the Licensor shall provide to Licensee, without additional charges, (I) telephonic support 24 hours
a day and 365 days a year and (ii) remote support 24 hours a day and 365 days a year. In case there is an issue in the application
due to the Licensor in any manner whatsoever, which requires on-site support, the Licensor will be responsible for all expenses
of such visits including transport.

 

Provided
the Licensee has made all payments due under the Technical Support and Maintenance Services Agreement executed between the parties
hereto, the Licensor will be responsible to provide to Licensee all patches or updates to the Software that it develops along
with relevant Documentation containing inter alia the functionality, specifications and Installation procedures for any
such patches or updates, immediately upon developing such Software.

 

	14.	CHANGES
    IN THE SCOPE OF WORK

 

The
Licensor’s basis for implementation of the Software is the scope defined in the BRS or FSD. After starting the assignment,
if Licensor finds any deviations to the scope defined, change management processes would be triggered and the Licensor will be
given an opportunity to submit a revised commercial proposal covering the charges for the work to be completed as per the enhanced
scope of work Licensor will proceed with the rest of the work only after confirming the revised commercial proposal with Licensee.

 

    	End-User Software License Agreement	 	 Page 7 of 20

    	 

    

 

	15.	UPDATES
    AND REVISIONS

 

During
the period of this Agreement, the Licensor will advise the Licensee of any updates or revisions that Licensor is incorporating
into the Software. On Licensee’s request a single copy of the Software incorporating this type of change will be sent to
Licensee in object form and Licensor will grant Licensee a perpetual, non-exclusive, non-transferable license to use it subject
to the same terms that are set out elsewhere in this Agreement.

 

	16.	TERM
    AND TERMINATION

 

This
Agreement shall be effective from 01.04.2013 until terminated as per provisions hereunder.

 

Licensor
shall have the right to terminate this License if Licensee fails to perform any obligation required of Licensee under this Agreement
and Licensee does not remedy any such breach within 60 days of notification by the Licensor of such breach or if Licensee becomes
bankrupt or insolvent. Licensee shall have the right to immediately terminate this License if Licensor fails to perform any obligation
required of Licensor under this Agreement or if Licensor becomes bankrupt or insolvent. This License Agreement takes effect upon
Licensee’s use of the software and effective until terminated. Licensee may terminate this Agreement at any time for whatever
reasons by giving six (06) months’ notice to the Licensor and in such a case the Licensee must cease to use the Software
and Documentation in its possession. Licensor may terminate this Agreement at any time for whatever reason by giving
eighteen (18) months’ notice to the Licensee.

 

Upon
termination of this License, Licensee shall return to Licensor or destroy the original and all copies of the Software except copies
that are needed by applicable laws and regulations or corporate data keeping. Licensor shall have a reasonable opportunity to
conduct an inspection of Licensee’s place of business to assure compliance with this provision.

 

Termination
of this Agreement will not in any event affect any rights or liabilities of the parties accrued to them as at the date of termination.

 

Exercise
of any right by either Party hereunder shall not prejudice that Party’s right to exercise any other right, or to terminate
this Agreement.

 

	17.	WARRANTY

 

Licensor
warrants that for the period of this contract and after delivery of the Software to Licensee:

 

	 	A.	The
    Software will be delivered in electronic form, including files transferred or downloaded from the internet or on physical
    media, and will be free from defects in materials and workmanship under normal use; and,
	 	 	 
	 	B.	The
    Software will perform in substantial accordance with the FSD.

 

	18.	LIMITED
    REMEDY

 

Licensor’s
entire liability and Licensee’s exclusive remedy shall be:

 

The
replacement of any CD-ROM(s) or other media not meeting the Warranty which is returned to Licensor due to damage which will be
replaced by the Licensor within 3 days.

 

    	End-User Software License Agreement	 	 Page 8 of 20

    	 

    

 

IN
NO EVENT WILL LICENSOR BE LIABLE TO LICENSEE FOR ANY CONSEQUENSIAL DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OR THE INABILITY TO USE THE SOFTWARE (EVEN IF LICENSOR OR AN AUTHORIZED
DEALER OR DISTRIBUTOR HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY).

 

IN
NO EVENT WILL LICENSEE BE LIABLE TO LICENSOR FOR ANY DAMAGES, INCLUDING ANY LOST PROFITS, LOST SAVINGS, OR OTHER INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING FROM THIS AGREEMENT OR USE OF THE SOFTWARE (EVEN IF LICENSEE OR AN AUTHORIZED DEALER, DISTRIBUTOR
OR REPRESENTATIVE OF THE LICENSEE HAS BEEN ADVISED OF THE POSSIBILITY OF THESE DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.

 

	19.	TITLE
    TO SOFTWARE

 

Licensor
retains title to and ownership of the Software and all enhancements, modifications and updates made by Licensor on the Software.

 

	20.	CONFIDENTIALITY

 

Each
party agrees that it shall not disclose to any third party any information concerning the customers, trade secrets, methods, processes
or procedures or any other confidential, financial or business information of the other party which it learns during the course
of its performance of this Agreement, without the prior written consent of such other party. This obligation shall survive the
cancellation or other termination of this Agreement.

 

The
Software contains trade secrets and proprietary know-how that belong to the Licensor and it is being made available to the Licensee
in strict confidence.

 

HAVING
DUE REGARDS TO THE PREVAILING COPYRIGHT LAWS, ANY USE OR DISCLOSURE OF THE SOFTWARE, OR OF ITS ALGORITHMS, PROTOCALS OR INTERFACES,
OTHER THAN IN STRICT ACCORDANCE WITH THIS LICENSE AGREEMENT, MAY BE ACTIONABLE AS A VIOLATION OF OUR TRADE SECRET RIGHTS. Exception
to this, is if the disclosure is mandated by law or for the requirements of the investigation agency, the tax agency, auditing
or for credit units to assess the authenticity of the software.

 

	21.	PUBLICITY

 

Licensor
shall not refer to the existence of this Agreement in any press release, advertising or materials distributed to prospective customers,
without the prior written consent of Licensee and vice versa.

 

	22.	LICENSOR’S
    PROPRIETARY NOTICES

 

Licensee
agrees that any copies of the Software or Documentation which it makes pursuant to this Agreement shall bear all copyright, trademark
and other proprietary notices included therein by Licensor and, except as expressly authorized herein, Licensee shall not distribute
same to any third party without Licensor’s prior written consent.

 

    	End-User Software License Agreement	 	 Page 9 of 20

    	 

    

 

	23.	ASSIGNMENT

 

Licensee
may assign this Agreement to any subsidiary or affiliate under its control, or as part of the sale of that part of its business
which includes the Hardware or any substantial portion of its data processing facilities, or pursuant to any merger, consolidation
or other reorganization, without Licensor’s consent, upon notice to Licensor. Licensor shall not assign this Agreement without
Licensee’s prior written consent, which shall not be unreasonably withheld. An assignee of either party, if authorized hereunder,
shall have all of the rights and obligations of the assigning party set forth in this Agreement.

 

	24.	INDEMNITY

 

Licensor
agrees to indemnify and hold harmless Licensee and its subsidiaries or affiliates under its control, and their directors, officers,
employees and agents, against any and all losses, liabilities, judgments, awards and costs (including legal fees and expenses)
arising out of or related to any claim that Licensee’s use or possession of the Software or Documentation, or the license
granted hereunder, infringes or violates the copyright, trade secret or other proprietary right of any third party. Licensor shall
defend and settle at its sole expense all suits or proceedings arising out of the foregoing, provided that Licensee gives Licensor
prompt notice of any such claim of which it learns. No settlement which prevents Licensee from continuing to use the Software
as provided herein shall be made without Licensee’s prior written consent. In all events, Licensee shall have the right
to participate in the defense of any such suit or proceeding through counsel of its own choosing.

 

Neither
Clause 18 herein nor other exclusion or limitation of liability shall apply to this Clause.

 

	25.	DISPUTE
    RESOLUTION

 

In
the event of a dispute between the parties concerning any aspect of this Agreement the parties shall meet in good faith to resolve
the dispute.

 

If
any dispute or difference whatsoever arises between the parties concerning matters relating to this Agreement or any provision
thereof, the parties herein shall use their best endeavors to resolve the dispute or difference amicably

 

Failing
amicable resolution of such dispute or difference by the parties hereto the dispute or difference shall then be finally resolved
by arbitration by a sole Arbitrator or in the event the Parties hereto cannot agree to the appointment of a sole Arbitrator by
a panel of three Arbitrators at Colombo as per the Arbitration Act No. 11 of 1995 of Sri Lanka

 

	26.	ATTORNEY
    FEES

 

If
any legal action is necessary to enforce this License, the prevailing party shall be entitled to reasonable attorney fees, costs
and expenses in addition to any other relief to which it may be entitled after a final judgment is rendered.

 

	27.	LIMITED
    LIABILITY

 

Unless
otherwise expressly stated herein, Licensor shall not be liable to Licensee for any consequential damages arising out of Licensor’s
breach of this Agreement.

 

Unless
otherwise expressly stated herein, Licensee shall not be liable to Licensor for any consequential damages arising out of Licensee’s
breach of this Agreement.

 

    	End-User Software License Agreement	 	 Page 10 of 20

    	 

    

 

	28.	NOTICE

 

All
notices required or permitted to be given by one party to the other under this Agreement shall be sufficient if sent by registered
post, fax, hand delivery or courier to the parties at the respective addresses set forth below or to such other address as the
party to receive the notice has designated by notice to the other party.

 

To
Licensor

Manager
Legal,

Duo
Software (Pvt) Ltd.

403
Galle Road,

Colombo
3,

 

Fax:
2375133

 

Licensee

General
Manager/CEO

LankaClear
(Pvt) Limited,

Level
18, Bank of Ceylon Head Office,

“BOC
Square”,

No.
01, Bank of Ceylon Mawatha,

Colombo
1.

 

Fax:
2478957

 

	29.	GOVERNING
    LAW

 

This
Agreement shall be governed by and construed under the laws of Sri Lanka.

 

	30.	SEVERABILITY

 

If
any provision of this Agreement is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall
not be impaired thereby.

 

	31.	NO
    WAIVER

 

The
failure by any party to exercise any right provided for herein shall not be deemed a waiver of any right hereunder nor operate
so as to bar the exercise or enforcement hereof at any time. Further, no waiver of any term or condition in this Agreement by
either Party shall be deemed subsequent waiver of that term or waiver of any other term or condition.

 

	32.	FORCE
    MAJEURE

 

Should
any contingencies arises which prevent the complete or partial fulfillment by either of the parties of their respective obligations
under this contract, namely Fire, Acts of God, prohibition of export, arrest and restrain of Rules, Government or any other causes
beyond the parties control, the time stipulated for fulfillment of the obligations shall be extended for a period equal to that
during which such contingencies will remain in force.

 

If
a force major situation arises, the parties to this Agreement shall notify in writing within fourteen (14) days with evidence
showing the force major.

 

    	End-User Software License Agreement	 	 Page 11 of 20

    	 

    

 

	33.	COMPLETE
    AGREEMENT

 

This
Agreement and its Schedules mentioned below sets forth the entire understanding of the parties as to its subject matter and may
not be modified except in writing executed by both parties.

 

	 	i)	Schedule
    A	-	Computer
    Programmes and Documentation
	 	ii)	Schedule
    B	-	Licensing
	 	iii)	Schedule
    C	-	Payment
    Schedule
	 	iv)	Schedule
    D	-	Hardware,
    Programing Language and Operating System
	 	v)	Schedule
    E	-	Software
    Features Summary
	 	vi)	Schedule
    F	-	Documentation

 

	34.	WARRANTY
    OF AUTHORITY

 

The
Licensee hereby warrants that it has full capacity in law and otherwise to enter into this Agreement and to carry out obligations/services
hereunder, and that there is nothing legally or otherwise prohibiting it from doing so. Both parties hereto represent and warrant
to each other that the signatories of both parties are entitled to sign on behalf of the respective parties and the rights and
obligations of both parties shall be legally valid and binding and enforceable on both parties.

 

IN
WITNESS WHEREOF, the parties have executed this Agreement on the dates set forth first above, with full knowledge of its content
and significance and intending to be legally bound by the terms hereof.

 

	For
    and on behalf of	 	For
    and on behalf of
	DUO
    SOFTWARE (PVT) LIMITED	 	LANKACLEAR
    (PVT) LIMITED
	 	 	 
	/s/
    JENNIFER PERERA		 	/s/
    SUNIMAL B. WEERASOORIYA	
	JENNIFER
    PERERA	 	SUNIMAL
    B. WEERASOORIYA,
	CFO	 	General
    Manager/CEO
	 	 	 
	Witness:
    	 	Witness:
    
	 	 	 
	/s/
    M.A.Safras Mohamed 	 	/s/ Shamitha Atapattu 
	Name:
    M.A.Safras Mohamed	 	Name:
    Shamitha Atapattu

 

    	End-User Software License Agreement	 	 Page 12 of 20

    	 

    

 

SCHEDULE
A

 

COMPUTER
PROGRAMS AND DOCUMENTATION

 

DuoContact
Ver 3.2

 

    	End-User Software License Agreement	 	 Page 13 of 20

    	 

    

 

SCHEDULE
B

 

LICENSING

 

DuoContact
Version 3.2

 

	Concurrent
    Voice Ports	-
    30 nos.
	Agents
    Licenses	-
    08 nos.
	Supervisor
    Licenses	-
    02 nos.
	Back
    Office Agent licenses	-
    05 nos.

 

    	End-User Software License Agreement	 	 Page 14 of 20

    	 

    

 

SCHEDULE
C

 

PAYMENT
SCHEDULE

 

SOFTWARE
LICENSE AND IMPLEMENTATION FEE

 

	DuoContact Implementation
    Charges	 	 	LKR.
                                         1,300,000.00	 

 

Table
1

 

Annual
Maintenance Charge (AMC)

 

Standard
AMC shall be 20% of the DuoContact Implementation Charges mentioned above. AMC shall be paid effective after the one (01) year
warranty period or from the 12th month from the Installation - whichever occurs first.

 

As
and when the additional license/modules/new feature/item are purchased, the price will be deemed included in the total solution
price and AMC shall be paid accordingly.

 

Terms
and conditions pertaining to maintenance and support shall be as per the Technical Support and Maintenance Services Agreement
dated the same date as this Agreement, executed between the parties hereto.

 

For
additional Agent license and IVR port license

 

	Description	 	 	Price	 
	Agents License	 	 	USD.
                                         575	 
	Supervisor License	 	 	USD.
                                         950	 
	Back Office Agent
    licenses	 	 	USD.
                                         300	 
	(Agent license will be sold at 5 license blocks by
    the Licensor, or as individual licenses if possible)

 

Table
2

 

Hardware

 

Licensor
will provide the hardware bundled with the Help Desk Call Monitoring and Tracking System, should client insist.

 

	Description	 	Quantity

	 	 	Unit
    Price	 	 	Total
    Price	 
	HP Proliant
    Server	 	 	02	 	 	 	LKR.
                                         295,500.00	 	 	 	LKR.
                                         591,000.00	 

 

Table
3

 

Licensor
will not charge any AMC or support fee for the hardware and will not take the responsibility of warranty and hardware failure
since Licensor is neither a vendor nor an agent for the above hardware.

 

    	End-User Software License Agreement	 	 Page 15 of 20

    	 

    

 

Warranty/Support
will be determined and worked according to the agent/vendor of the above specified hardware.

 

However,
Licensor will coordinate with hardware vendor if a hardware failure/fault occurs, to ensure that such failure/fault does not affect
Licensee’s Help Desk operation.

 

PAYMENT
TERMS

 

Software
License and Implementation fee

 

20%
within 14 days of the letter of award

80%
on Completion of Implementation

 

Additional
Licenses

 

Payment
for additional licenses shall a one-time payment and shall be made after the licenses are delivered - as per pricing in Table
2 of this Schedule.

 

    	End-User Software License Agreement	 	 Page 16 of 20

    	 

    

 

SCHEDULE
D

 

HARDWARE,
PROGRAMMING LANGUAGE AND OPERATING SYSTEM

 

	Production
    Servers	 	Recommended
    Hardware Specification	 	High
    Availability Requirement
	DuoContact
    - Call Sever/DB Server	 	HP
    Proliant Server	 	Minimum
    of 2 Servers for Redundancy

 

Table
1

 

    	End-User Software License Agreement	 	 Page 17 of 20

    	 

    

 

SCHEDULE
E

 

SOFTWARE
FEATURES SUMMARY

 

	CODE	 	QTY	 	Unit

    Measure	 	Description
	Contact
    Center

    Solution

    functions	 	 	 	 	 	 
	DC-BS-1001-01	 	30	 	EA	 	DuoContact
                                         Base APP

        with
        RTP /G711, G726 Codec. IP Control

	DC-BS-1001-02	 	30	 	EA	 	G729
    Voice Codec
	DC-BS-1010-01	 	08	 	EA	 	Record
    & Play back
	DC-BS-1012-01	 	02	 	EA	 	Conference
    Resource
	DC-BS-1012-02	 	04	 	EA	 	Conference
    Clients
	DC-BS-1013-01	 	01	 	EA	 	Fax
    Termination
	DC-BS-1015-01	 	08	 	EA	 	Queue
	DC-BS-1015-02	 	08	 	P.P	 	ACD
	DC-BS-1016-01	 	08	 	P.P	 	IVR
	DC-BS-1017-01	 	08	 	EA	 	Client
    Access Connector
	DC-BS-1017-02	 	08	 	P.C	 	Agent
    Console
	DC-BS-1019-01	 	02	 	EA	 	Supervisor
    Connector
	DC-BS-1019-02	 	02	 	P.C	 	Supervisor
    Console
	DC-BS-1023-01	 	08	 	EA	 	Music
    On Hold
	DC-BS-1030-01	 	01	 	EA	 	Central
    Reporting
	DC-BS-1030-02	 	08	 	EA	 	Agent
    Reporting
	DC-BS-1030-03	 	01	 	EA	 	Supervisor
    Reporting
	DC-BS-1041-01	 	00	 	EA	 	Email
	DC-BS-1041-02	 	00	 	P.C	 	Email
    Client
	DC-BS-1042-01	 	00	 	EA	 	SMS
    (Not included for client communication but will have the option for internal task escalation.)
	DC-BS-1065-01	 	00	 	P.C	 	Call
    Intrusion
	DC-BS-1065-02	 	00	 	P.C	 	Supervisor
    Agent Assist
	DC-BS-1090-01	 	01	 	P.C	 	API
    for Extending to 3rd Party
	 	 	 	 	 	 	 
	DUO

        WorkAction
	 	 	 	 	 	 
	DC-WA-1000-
    01	 	08	 	EA	 	Work
    Action Agent Module - Manage inquiries, complaints and activities
	DC-WA-1030-
    01	 	05	 	EA	 	Work
    Action Back. Office Module — Manage inquiries, complaints and activities

 

    	End-User Software License Agreement	 	 Page 18 of 20

    	 

    

 

	Third
    party Software	 	 	 	 	 	 
	Operating
    System	 	02	 	 	 	Window
    Server 2008 R2 Standard Edition
	Database	 	02	 	 	 	MS
    SQL 2008 R2 Standard Edition
	 	 	 	 	 	 	 
	Hardware	 	 	 	 	 	 
	DIA-IEI-LC	 	00	 	PC	 	Dialogic
    HMP License
	IP
    Phone Agent	 	00	 	PC	 	 
	Media
    Gateway	 	00	 	PC	 	Media
    Gateway
	Servers	 	02	 	 	 	HP
    Servers
	Headsets	 	06	 	EA	 	Accutone
    Headset

 

EA
= Each Agent

PP
= Per Port

PC
= Per Client

PT
= Per Tenant

 

    	End-User Software License Agreement	 	 Page 19 of 20

    	 

    

 

SCHEDULE
F

 

DOCUMENTATION

 

	●	System
    functional specifications, including all relevant applications and modules
	 	 
	●	System
    administration guide
	 	 
	●	System
    operation guide
	 	 
	●	Installation
    guide
	 	 
	●	System
    user guide (focusing and highlighting system functionality)

 

    	End-User Software License Agreement	 	 Page 20 of 20

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