Document:

Executive Retention Agreement between the Registrant and Mark Shirman, amended

 Exhibit 10.3 
 GLASSHOUSE TECHNOLOGIES, INC. 
 Executive Retention
Agreement 
 This Executive Retention Agreement (this “Agreement”) is made and entered into effective as of
March 1, 2004 (the “Effective Date”), by and between Mark Shirman (the “Employee”) and GlassHouse Technologies, Inc, a Delaware corporation (the “Company”). Certain capitalized terms used in this Agreement are
defined in Section 1 below. 
 RECITALS 
 A. The board of directors of the Company (the “Board”) recognizes that the possibility of an Involuntary Termination exists,
particularly in connection with a Change in Control, and that such possibility may result in the distraction of the Employee to the detriment of the Company and its stockholders. 
 B. The Board believes that appropriate steps should be taken to reinforce and encourage the continued employment and dedication of the
Employee without distraction from the possibility of an Involuntary Termination and related events and circumstances. 
 C. In
order to provide the Employee with enhanced financial security and sufficient encouragement to remain with the Company notwithstanding the possibility of an Involuntary Termination, the Board believes that it is imperative to provide the Employee
with certain severance benefits upon an Involuntary Termination under the circumstances described below. 
 D. The Board
believes it is appropriate for the Employee, as a member of the Company’s management team, to receive certain severance benefits in the event of Death or Disability. 
 AGREEMENT 
 In consideration of the mutual covenants herein contained and
the continued employment of Employee by the Company, the parties agree as follows: 
 1. Definition of Terms. The
following terms referred to in this Agreement shall have the following meanings: 
 (a) Cause. “Cause” shall
mean (i) any act of personal dishonesty taken by the Employee in connection with his responsibilities as an employee which is intended to result in substantial personal enrichment of the Employee, (ii) Employee’s conviction of a
felony which the Board reasonably believes has had or will have a material detrimental effect on the Company’s reputation or business, (iii) a willful act by the Employee which constitutes misconduct and is materially injurious to the
Company, or (iv) continued and willful failure by the Employee to perform reasonably assigned duties to the Company after there has been delivered to the Employee a written demand for performance from the Company which describes the basis for
the Company’s belief that the Employee has failed to perform his duties. 
 (b) Change of Control. “Change of
Control” shall mean the occurrence of any of the following events: 
 (i) the approval by stockholders of the Company of a
merger or consolidation of the Company with any other entity, other than a merger or consolidation which would result in the voting securities of the Company outstanding immediately prior thereto continuing to represent (either by

 
remaining outstanding or by being converted into voting securities of the surviving entity) more than fifty percent (50%) of the total voting power represented by the voting securities of
the Company or such surviving entity outstanding immediately after such merger or consolidation; 
 (ii) the approval by the
stockholders of the Company or the Board of a plan of complete liquidation of the Company or an agreement for the sale or disposition by the Company of all or substantially all of the Company’s assets; or 
 (iii) any “person” (as such term is used in Sections 13(d) and 14(d) of the Securities Exchange Act of 1934, as amended)
becoming the “beneficial owner” (as defined in Rule 13d-3 under said Act), directly or indirectly, of securities of the Company representing 50% or more of the total voting power represented by the Company’s then outstanding
voting securities. 
 (c) Death. “Death” shall mean the death of the Employee, regardless of cause. 

(d) Disability. “Disability” shall mean the inability of the Employee to engage in any substantial gainful activity by
reason of any medically determinable physical or mental impairment which can be expected to result in Death or which has lasted, or can be reasonably expected to last, for a continuous period of not less than 12 months. 
 (e) Involuntary Termination. “Involuntary Termination” shall mean the termination of the Employee’s employment with
the Company by reason of: 
 (i) The involuntary discharge of the Employee by the Company (or any parent or subsidiary of
the Company employing him) for reasons other than Cause; or 
 (ii) the voluntary resignation of the Employee following any of
the following events, if such event occurs without the Employee’s express written consent: (A) a substantial reduction of the Employee’s duties, position or responsibilities relative to the Employee’s duties, position or
responsibilities in effect immediately prior to such reduction, unless the reduction occurs solely by virtue of the Company being acquired and made part of a larger entity (as, for example, when the Chief Financial Officer of a corporation remains
as such following a change of control of such corporation but is not made the Chief Financial Officer of the acquiring corporation); (B) a substantial reduction, without good business reasons, of the facilities and perquisites (including office
space and location) available to the Employee immediately prior to such reduction; (C) a reduction by the Company of the Employee’s base salary as in effect immediately prior to such reduction by more than 20%, unless such reduction is
made in connection with a reduction in base salaries of employees of the Company generally; (D) a material reduction by the Company in the kind or level of employee benefits to which the Employee is entitled immediately prior to such reduction
with the result that the Employee’s overall benefits package is significantly reduced, unless such reduction is made in connection with a reduction in the kind or level of employee benefits of employees of the Company generally; (E) the
relocation of the Employee to a facility or a location more than fifty (50) miles from his current location; or (F) the failure of the Company to obtain the assumption of this Agreement by any successors contemplated in Section 4(a)
below. 
 (f) Termination Date. “Termination Date” shall mean the effective date of any notice of termination
delivered by one party to the other hereunder or, if sooner, the date of Death. 
 2. At-Will Employment. The Company and
the Employee acknowledge that the Employee’s employment is and shall continue to be “at will,” as defined under applicable law. If the Employee’s employment terminates for any reason, the Employee shall not be entitled to any
payments, benefits, damages, awards or compensation other than as provided by this Agreement, or as may otherwise be established under the Company’s then existing employee benefit plans or policies at the time of termination. The Employee is
not waiving any rights that he may have under applicable governing law. 
  

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 3. Severance Benefits. 
 (a) Termination Following A Change of Control. If the Employee is subject to an Involuntary Termination upon or at any time within
twelve (12) months after a Change of Control, the Employee shall be entitled to the following severance benefits: 
 (i)
Twelve (12) months of Employee’s base salary as in effect as of the date of such termination, less applicable withholding, payable in a lump sum within thirty (30) days of the Involuntary Termination; 
 (ii) The vesting of all stock options and shares of restricted stock granted by the Company to the Employee prior to the Change of Control
shall be accelerated in full; 
 (iii) The same level of health (i.e., medical, vision and dental) coverage and benefits as in
effect for the Employee on the day immediately preceding the day of the Involuntary Termination; provided, however, that (i) the Employee constitutes a qualified beneficiary, as defined in Section 4980B(g)(1) of the Internal Revenue Code
of 1986, as amended; and (ii) Employee elects continuation coverage pursuant to the Consolidated Omnibus Budget Reconciliation Act of 1985, as amended (“COBRA”), within the time period prescribed pursuant to COBRA. The Company shall
continue to provide Employee with health coverage until the earlier of (i) the date the Employee is no longer eligible to receive continuation coverage pursuant to COBRA and (ii) twelve (12) months from the Termination Date.

 (b) Termination Apart from a Change of Control. If the Employee is subject to an Involuntary Termination and
Section 3(a) does not apply, then the Employee shall be entitled to the following severance benefits: 
 (i) Twelve
(12) months of Employee’s base salary as in effect as of the date of such termination, less applicable withholding, payable in a lump sum within thirty (30) days of the Involuntary Termination; 
 (ii) The vesting of all stock options and shares of restricted stock granted by the Company to the Employee prior to the Termination Date
shall be accelerated such that the Employee is vested in the number of stock options and shares of restricted stock as the Employee would have been vested had the Employee’s employment with the Company continued for a period of twelve
(12) months following the Involuntary Termination; 
 (iii) The same level of health (i.e., medical, vision and dental)
coverage and benefits as in effect for the Employee on the day immediately preceding the day of the Involuntary Termination; provided, however, that (i) the Employee constitutes a qualified beneficiary, as defined in Section 4980B(g)(1) of
the Internal Revenue Code of 1986, as amended; and (ii) Employee elects continuation coverage pursuant to the Consolidated Omnibus Budget Reconciliation Act of 1985, as amended (“COBRA”), within the time period prescribed pursuant to
COBRA. The Company shall continue to provide Employee with health coverage until the earlier of (i) the date the Employee is no longer eligible to receive continuation coverage pursuant to COBRA and (ii) twelve (12) months from the
Termination Date. 
 (c) Termination as a Result of Death or Disability. If the Employee’s employment with the
Company is terminated as a result of Death or by the Employee due to Disability, then the Employee (or his estate) shall be entitled to the following severance benefits: 
 (i) The vesting of all stock options and shares of restricted stock granted by the Company to the Employee prior to the Termination Date shall be accelerated such that the Employee is

  

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vested in the number of stock options and shares of restricted stock as the Employee would have been vested had the Employee’s employment with the Company continued for a period of twelve
(12) months following the Termination Date. 
 (d) General Release of Claims. Any other provision of this Agreement
notwithstanding, the Employee (or his estate) shall not be entitled to any severance benefits pursuant to this Agreement unless the Employee (or his estate) has (i) executed a general release of all claims (in a form prescribed by the Company)
and (ii) returned all property of the Company in the Employee’s possession. 
 (e) Accrued Wages, Bonus and
Vacation; Expenses. Without regard to the reason for, or the timing of, termination of the Employee’s employment: (i) the Company shall pay the Employee any unpaid base salary due for periods prior to the Termination Date;
(ii) the Company shall pay the Employee all of the Employee’s accrued and unpaid bonus through the Termination Date; (iii) the Company shall pay the Employee all of the Employee’s accrued and unused vacation through the
Termination Date; and (iv) following submission of proper expense reports by the Employee, the Company shall reimburse the Employee for all expenses reasonably and necessarily incurred by the Employee in connection with the business of the
Company prior to the Termination Date. These payments shall be made promptly upon termination and within the period of time mandated by law. 
 4. Successors. 
 (a) Company’s Successors. Any successor to the
Company (whether direct or indirect and whether by purchase, lease, merger, consolidation, liquidation or otherwise) to all or substantially all of the Company’s business and/or assets shall assume the Company’s obligations under this
Agreement and agree expressly to perform the Company’s obligations under this Agreement in the same manner and to the same extent as the Company would be required to perform such obligations in the absence of a succession. For all purposes
under this Agreement, the term “Company” shall include any successor to the Company’s business and/or assets which executes and delivers the assumption agreement described in this Section 4(a) or which becomes bound by the terms
of this Agreement by operation of law. 
 (b) Employee’s Successors. Without the written consent of the Company,
Employee shall not assign or transfer this Agreement or any right or obligation under this Agreement to any other person or entity. Notwithstanding the foregoing, the terms of this Agreement and all rights of Employee hereunder shall inure to the
benefit of, and be enforceable by, Employee’s personal or legal representatives, executors, administrators, successors, heirs, distributees, devisees and legatees. 
 5. Notices. 
 (a) General. Notices and all other communications
contemplated by this Agreement shall be in writing and shall be deemed to have been duly given when personally delivered or when mailed by U.S. registered or certified mail, return receipt requested and postage prepaid. In the case of the Employee,
mailed notices shall be addressed to him at the home address which he most recently communicated to the Company in writing. In the case of the Company, mailed notices shall be addressed to its corporate headquarters, and all notices shall be
directed to the attention of its President. 
 (b) Notice of Termination. Any termination of the Employee’s
employment by the Company for Cause or by the Employee in circumstances described in Section 1(c)(ii) shall be communicated by a notice of termination to the other party hereto given in accordance with this Section. Such notice shall indicate
the specific termination provision in this Agreement relied upon, shall set forth in reasonable detail the facts and circumstances claimed to provide a basis for termination under the provision so indicated, and shall specify the Termination Date
(which shall be not more than 30 days after the giving of such notice). The failure by the Employee to include in the notice any fact or circumstance

  

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which contributes to a showing of Involuntary Termination shall not waive any right of the Employee hereunder or preclude the Employee from asserting such fact or circumstance in enforcing his
rights hereunder. 
 6. Arbitration. 
 (a) Any dispute or controversy arising out of, relating to, or in connection with this Agreement, or the interpretation, validity, construction, performance, breach, or termination thereof, shall be
settled by binding arbitration to be held in Suffolk County, Massachusetts, in accordance with the National Rules for the Resolution of Employment Disputes then in effect of the American Arbitration Association (the “Rules”). The
arbitrator may grant injunctions or other relief in such dispute or controversy. The decision of the arbitrator shall be final, conclusive and binding on the parties to the arbitration. Judgment may be entered on the arbitrator’s decision in
any court having jurisdiction. 
 (b) The arbitrator(s) shall apply Massachusetts law to the merits of any dispute or claim,
without reference to conflicts of law rules. The arbitration proceedings shall be governed by federal arbitration law and by the Rules, without reference to state arbitration law. The Employee hereby consents to the personal jurisdiction of the
state and federal courts located in Massachusetts for any action or proceeding arising from or relating to this Agreement or relating to any arbitration in which the parties are participants. 
 (c) The Employee understands that nothing in this Section 6 modifies the Employee’s at-will employment status. Either the Employee
or the Company may terminate the employment relationship at any time, with or without Cause. 
 (d) THE EMPLOYEE HAS READ AND
UNDERSTANDS THIS SECTION 6, WHICH DISCUSSES ARBITRATION. THE EMPLOYEE UNDERSTANDS THAT SUBMITTING ANY CLAIMS ARISING OUT OF, RELATING TO, OR IN CONNECTION WITH THIS AGREEMENT, OR THE INTERPRETATION, VALIDITY, CONSTRUCTION, PERFORMANCE, BREACH OR
TERMINATION THEREOF TO BINDING ARBITRATION, CONSTITUTES A WAIVER OF THE EMPLOYEE’S RIGHT TO A JURY TRIAL AND RELATES TO THE RESOLUTION OF ALL DISPUTES RELATING TO ALL ASPECTS OF THE EMPLOYER/EMPLOYEE RELATIONSHIP, INCLUDING, BUT NOT LIMITED TO,
THE FOLLOWING CLAIMS: 
 (i) ANY AND ALL CLAIMS FOR WRONGFUL DISCHARGE OF EMPLOYMENT; BREACH OF CONTRACT, BOTH EXPRESS AND
IMPLIED; BREACH OF THE COVENANT OF GOOD FAITH AND FAIR DEALING, BOTH EXPRESS AND IMPLIED; NEGLIGENT OR INTENTIONAL INFLICTION OF EMOTIONAL DISTRESS; NEGLIGENT OR INTENTIONAL MISREPRESENTATION; NEGLIGENT OR INTENTIONAL INTERFERENCE WITH CONTRACT OR
PROSPECTIVE ECONOMIC ADVANTAGE; AND DEFAMATION; 
 (ii) ANY AND ALL CLAIMS FOR VIOLATION OF ANY FEDERAL STATE OR MUNICIPAL
STATUTE, INCLUDING, BUT NOT LIMITED TO, TITLE VII OF THE CIVIL RIGHTS ACT OF 1964, THE CIVIL RIGHTS ACT OF 1991, THE AGE DISCRIMINATION IN EMPLOYMENT ACT OF 1967, THE AMERICANS WITH DISABILITIES ACT OF 1990, THE FAIR LABOR STANDARDS ACT, THE
CALIFORNIA FAIR EMPLOYMENT AND HOUSING ACT, AND LABOR CODE SECTION 201, et seq; AND 
 (iii) ANY AND ALL CLAIMS ARISING
OUT OF ANY OTHER LAWS AND REGULATIONS RELATING TO EMPLOYMENT OR EMPLOYMENT DISCRIMINATION. 
  

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 7. Miscellaneous Provisions. 
 (a) No Duty to Mitigate. The Employee shall not be required to mitigate the amount of any payment contemplated by this Agreement, nor
shall any such payment be reduced by any earnings that the Employee may receive from any other source. 
 (b) Waiver. No
provision of this Agreement may be modified, waived or discharged unless the modification, waiver or discharge is agreed to in writing and signed by the Employee and by an authorized officer of the Company (other than the Employee). No waiver by
either party of any breach of, or of compliance with, any condition or provision of this Agreement by the other party shall be considered a waiver of any other condition or provision or of the same condition or provision at another time. 

(c) Entire Agreement. This Agreement sets forth the entire agreement of the parties hereto in respect of the subject matter
contained herein and supersedes all prior agreements, promises, covenants, arrangements, communications, representations or warranties, whether oral or written, by any officer, employee or representative of any party hereto; and any prior agreement
of the parties hereto in respect of the subject matter contained herein is hereby terminated and cancelled. 
 (d) Choice of
Law. The validity, interpretation, construction and performance of this Agreement shall be governed by the internal substantive laws, but not the conflicts of law rules, of the Commonwealth of Massachusetts. 
 (e) Severability. The invalidity or unenforceability of any provision or provisions of this Agreement shall not affect the validity
or enforceability of any other provision hereof, which shall remain in full force and effect. 
 (f) Employment Taxes.
All payments made pursuant to this Agreement shall be subject to withholding of applicable income and employment taxes. 
 (g)
Pronouns. Whenever the context may require, any pronouns used in this Agreement shall include the corresponding masculine, feminine or neuter forms, and the singular form of nouns and pronouns shall include the plural, and vice versa.

 (h) Section Headings. The section headings are for the convenience of the parties and in no way alter, modify, amend,
limit or restrict the contractual obligations of the parties. 
 (i) Counterparts. This Agreement may be executed in
counterparts, each of which shall be deemed an original, but all of which together will constitute one and the same instrument. 
 [REMAINDER OF PAGE INTENTIONALLY LEFT BLANK] 
  

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 IN WITNESS WHEREOF, each of the parties has executed this Agreement, in the case of the
Company by its duly authorized officer, as of the day and year first above written. 
  

					
	COMPANY:	 	GLASSHOUSE TECHNOLOGIES, INC.
			
		 	By:	 	 /s/ Marc F. Dupre

		 	Title:	 	Secretary
		
	EMPLOYEE:	 	 /s/ Mark A. Shirman

		 	Signature
		
		 	Mark A. Shirman
		 	Printed Name

  

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 GLASSHOUSE TECHNOLOGIES, INC. 

December 22, 2008 
 Mark
Shirman 
 Dear Mark: 
 You and Glasshouse Technologies, Inc. (the “Company”) signed an Employee Retention Agreement dated March 1, 2004 concerning severance benefits, including following a change in control of the Company (the “Retention
Agreement”). To avoid potential adverse tax consequences imposed by Section 409A of the Internal Revenue Code of 1986, as amended (the “Code”), the Retention Agreement is hereby amended as follows: 
 1. The following new provisions are hereby added as new Subsections (f), (g) and (h) at the end of Section 3 of the
Retention Agreement: 
 (f) Commencement of Severance Payments. Wherever this Agreement refers to a
termination of employment or similar event, including (without limitation) an Involuntary Termination, the reference will be construed as a Separation. The preceding sentence supersedes any contrary provision of this Agreement. The Company will
deliver the release referred to in Subsection (d) to Employee within 5 days after Employee’s Separation. Employee must execute and return the release within the period of time set forth in the form of release. Payment of the severance pay
provided for under Subsection (a)(i) or (b)(i), as applicable, will be made within thirty (30) days after Employee’s Separation, but only if Employee has complied with the release and other preconditions set forth in Subsection (d).

 (g) Mandatory Deferral of Payments. If the Company determines that Employee is a “specified
employee” under Section 409A(a)(2)(B)(i) of the Code at the time of Employee’s Separation, then the severance pay under Subsection (a)(i) or (b)(i), but only to the extent subject to Section 409A of the Code, will be paid
during the seventh month after Employee’s Separation. If applicable, this Subsection (g) supersedes any contrary provision of the Retention Agreement. 
 (h) Definitions. For all purposes under the Retention Agreement, “Code” shall mean the Internal Revenue Code
of 1986, as amended. For all purposes under the Retention Agreement, “Separation” means a “separation from service,” as defined in the regulations under Section 409A of the Code. 

 Mark Shirman 
 December 22, 2008 
 Page 2 
 2. The definition of “Involuntary Termination” in Subsection (1)(e) of the Retention Agreement is hereby amended by adding
the following at the end of Subsection (1)(e)(ii): 
 A condition will not be considered reason for voluntary
resignation under this Subsection (1)(e)(ii) unless Employee gives the Company written notice of the condition within 90 days after the condition comes into existence and the Company fails to remedy the condition within 30 days after receiving
Employee’s written notice. In addition, Employee’s resignation must occur within 12 months after the condition comes into existence. 
 * * * * * 
 Except as expressly set forth above, the Retention Agreement will
remain in effect without change. 
 You may indicate your agreement with this amendment of the Retention Agreement by signing
and dating the enclosed duplicate original of this letter agreement and returning it to me. This letter agreement may be executed in two counterparts, each of which will be deemed an original, but both of which together will constitute one and the
same instrument. 
  

			
	Very truly yours,
	
	GLASSHOUSE TECHNOLOGIES, INC.
		
	By:	 	 /s/    Frank Capecci

	Title:	 	 Vice President, Human Resources

 I have read and accept this amendment: 
  

	
	 /s/    Mark Shirman

	Mark Shirman

  

					
	Dated:	  	 12/28/2008
	  	

  

 2Offer Letter, between the Registrant and Ken Hale

 Exhibit 10.4 
 July 9, 2004 
 Mr. Kenneth W. Hale 
 Dear Ken: 
 GlassHouse Technologies, Inc.
(GlassHouse) is excited to make you this offer of employment. This letter outlines your role, your compensation and benefits, as well as the overall terms of employment. If required, GlassHouse will assist you in processing the necessary
applications/petitions to receive the appropriate employment authorization from the U.S. Bureau of Citizenship and Immigration Services (BCIS). In this situation, this offer is contingent upon approval of such work authorization from the BCIS.

 Your Role 
 We are pleased to
offer you the position of Chief Financial Officer, in our Framingham office and reporting to Mark Shirman. Your targeted start date will be August 2, 2004. As expected, the content of your role may change over time based on company
needs, your capabilities, and your professional interests. 
 Compensation and Benefits 
 The following outlines the terms of our employment offer, which includes compensation in the form of a base salary, performance bonus, equity programs, and a
range of other benefits: 
  

	1.	Base salary: Your base salary will be $185,000 per annum, paid on a semi-monthly basis. Your salary will be reviewed on or about your employment
anniversary and approximately each year thereafter. Annually, GlassHouse reviews its compensation programs against the external market and internal parity. Salary adjustments are based on a combination of company performance and individual growth.

  

	2.	Annual performance bonus: You will also be eligible to earn an annual bonus consistent with your peers on the management team. Bonuses are discretionary and
subject to the approval of the Board of Directors. 

 Equity: As an employee, you will be entitled to build equity in GlassHouse in several ways:

  

	 	•	 	 New hire stock option award: We will grant you 415,000 options for shares of the common stock of the Company, under the Company’s
2001 common stock option plan, based on approval from the Board of Directors. The exercise price of your options will be set at the first Board of Director’s meeting after you start. These options will be subject to the Company’s executive
vesting schedule (reverse vesting; exercisable at any time; 25% vested after one year, calendar quarterly vesting thereafter). 

  

	 	•	 	 Long-term stock option award programs: You will have the opportunity, subject to Board approval, to participate in other stock option programs,
designed to award incremental stock options to employees based on your contributions to GlassHouse’s core values over the course of your career with GlassHouse. 

  

	3.	Vacation: Upon joining GlassHouse, you will be entitled to three weeks of vacation per year, which accrues at a rate of one week for every four months worked
plus time off for major national holidays designated by the Company. 

  

	4.	Business expenses: During your employment with GlassHouse, the Company will reimburse you for reasonable business expenses in accordance with the Company’s
policies. 

  

	5.	Company benefits programs: You will be eligible to participate in the Company benefits programs, which currently include a range of training, health care, family
insurance, and retirement (401K) programs. The details of these employee benefits will be explained upon commencement of your employment with the Company. 

 GlassHouse reserves the right to amend, modify or terminate any benefits program, at its sole discretion, from time to time as it deems necessary. 
 Terms of Employment 
 While an employee of
GlassHouse you will have the opportunity to work on a variety of internal and external projects in multiple locations. As a GlassHouse employee, we encourage you to understand and conduct all business in accordance with the Company’s basic
principles as outlined in the Employee Handbook. 
 As a condition of your offer of employment, you are required to sign the attached Employee
Agreement. As required by law, this offer is subject to your submission of an I-9 form and satisfactory documentation respecting your identification and right to work in the United States along with satisfactory references. This information is
required no later than three (3) days after your employment begins. 

 You should be aware that your employment with the Company constitutes “at-will” employment. This
means that your employment relationship with the Company may be terminated at any time with or without notice, with or without good cause or for any or no cause, at either party’s option. You understand and agree that neither your job
performance nor promotions, commendations, bonuses or the like from the Company give rise to or in any way serve as the basis for modification, amendment, or extension, by implication or otherwise, of your employment with the Company. We request
that, in the event of resignation, you give the company at least two weeks notice. You agree that, during the term of your employment with the Company, you will not engage in any other employment, occupation, consulting or other business activity
directly related to the business in which the Company is now involved or becomes involved during the term of your employment, nor will you engage in any other activities that conflict with your obligations to the Company. 
 In accepting this offer, you are representing to us that (a) you are not a party to any employment agreement or other contract or arrangement which
prohibits your full-time employment with the Company, (b) you do not know of any conflict which would restrict your employment with the Company and (c) you have not and will not bring with you to your employment with the Company any
documents, records or other confidential information belonging to former employers. We ask that, if you have not already done so, you disclose to the Company any and all agreements relating to your prior employment that may affect your eligibility
to be employed by the Company or limit the manner in which you may be employed. 
 This letter, the documents incorporated herein by reference,
represent the entire agreement and understanding between you and the Company concerning your employment relationship with the Company, and supersede in their entirety any and all prior agreements and understandings concerning your employment
relationship with the Company, whether written or oral. The terms of this letter may only be amended, canceled or discharged in writing signed by you and the Company. 
 If you wish to accept employment at GlassHouse under the terms set out above, please sign and date this letter, and return it to me no later than July 23, 2004. 
 Ken, we are all very excited to have you join GlassHouse. On behalf of the entire team, we look truly forward to your favorable reply! 
  

					
	Sincerely,	 		 	
			
	 /s/ Ken Elmer
	 		 	
	Ken Elmer	 		 	
	Vice President – Human Resources	 		 	
			
	 /s/ Kenneth W. Hale
	 		 	July 22, 2004
	Kenneth W. Hale (Approved and Accepted)	 		 	Date

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